American Home Shield Reviews

My AC thermostat wasn't working and I called American Home Shield to file a claim for it. Their reps were great and I got a response quicker than what I used to. Immediately I got an email from the company that was going to be calling me. Then within a few minutes or a couple hours, the company actually called. I was used to about four days of response time but now somebody called pretty much almost immediately which was shocking. The contractor was courteous and knowledgeable. He was a person I wouldn't mind having to come back. He seemed like he was trustworthy too.

I had an AC claim with American Home Shield and it was easy and didn't take long. Integrity Air came out to service it and it was very smooth and nice. They showed up on time, were very polite, and got the situation resolved quickly.

My microwave stopped working as well as my icemaker and refrigerator. I submitted my claims to American Home Shield online because it was just simpler, easier and faster than calling. On the same day that I submitted the claim, I got a call from the contractor setting up an appointment date. The contractor was professional. On the refrigerator, the contractor came out and saw what was wrong with it. He knew what it was so they had to order the part which took another week for them to fix. It was a little time-consuming on waiting for it to get fixed but the service was good.

I submitted a claim with American Home Shield online and I spoke with a representative in setting up the service appointment. Our interactions with the reps were all good. The contractor that came out was HRS Heating and Cooling. The technician did his business and got it done, and he was in there not more than 20 minutes. He knew what he was looking for and he got the problem fixed, and everything is fine now. We've had American Home Shield for almost six years now and we’re getting ready to sell the place. But we’ve actually recommended them and we'll be extending the warranty to the buyer of the house.

The toilet broke so I called American Home Shield and I was impressed because they came out the next and fixed it. The man was prompt and polite. Somebody got confused because I gave AHS and the contractor a landline. My cell phone is usually in my purse in the bedroom and I’m not in there. And sure enough, they called the cell phone and I didn’t know it. But it’s good that you can call and they’ll get it done since I’m not experienced on fixing things. My son talked me into having it because he says they’re licensed and not like having just anybody in your home.

My experience with American Home Shield went well after I turned my air on today. Apparently, there's a power out switch outside that fried out. These were little boxes that had a lock on it that the people who work on it swapped it out, so it'd start working again. Filing a claim used to be difficult because they take forever to answer the phone. But when I called about the AC, they answered quickly. And within a few hours, I got a message saying that the appointment was scheduled. I called them over the weekend and they came that Monday. We don't get serviced on a weekend if something happened and that has always been my concern. Nevertheless, the contractor was good. He was knowledgeable, answered my questions, and told me the things to look for to make sure my AC keeps up and running right. So far, it's working just fine. I've been using AHS for eight years now. I don't use them much but when I do, it helps. I'd recommend them.

I have a pool and when you turn it on, it leaked everywhere. And when my young children would go to turn it on, it would shock them. I have eight kids, so it wasn't a good thing. There was also no suction coming from where the pool sweeper is. I went online and submitted the claim at AHS and it was fast. But I didn't like who they tried to send out here. I had that contractor out before and he didn't fix the problem. He came for the same thing to be done two or three times. So far, we've paid three or four times for the contractor to come out, and they're telling me those are unrelated issues. And I had to pay $75 to have someone come out again. It took eight months and after the last guy came, it finally got fixed.

I recently made a claim with American Home Shield about my tenant in New Hope, Pennsylvania and called to get a follow-up on what was going on with the request for service. I spoke to their rep directly and I was very comfortable with the information that she shared with me because the tenants gave me some different information. The other part of the call with her was to clarify the fact that the service fee of $75 was not supposed to have been charged to my credit card. That is totally out of order. The tenants were never given the authority to charge my credit card and I told them that they had to pay the service fee. The young lady who spoke with me said she was going to make sure that it would be resolved and she would have notes put in place. However, I'm just opening my mail that I've received about ten minutes ago and I have a past due notice of $75.

The contractor sent by American Home Shield to service our air conditioners was friendly, clean and he did what he was supposed to do. He also asked us about things that might need to be done and recommended to have the vents cleaned out. And he told me that a gas line was off to one of my air conditioners.

The air conditioner was not working and we submitted the claim to American Home Shield via the internet. Their website was very user-friendly. I had a very good interaction with the technician and the AC seems to be working good since the repair. Having a warranty on my property is very valuable and we've enjoyed having American Home Shield.

It was leaking downstairs from the upstairs bathroom and it turned out that the seal under the toilet was loose. I called American Home Shield to submit a claim and the contractor came out a day or two after. They called when they were a few minutes away from the house and they were professional. The guys were there 20 minutes or so and the repair work didn’t take long at all. It was amazing. The technician went out to the truck and got some wax seal they had in there. Since the repair was made, there have been no leaks. I had prepaid my service call fee, so that was easy. That was the first time I did that and we haven’t had anybody come out in a while. I trust American Home Shield and I haven’t had any problems in getting repairs, so I continue renewing my service with them and I've been with them for five years now.

The overflow drain of our air conditioning was pouring out and so we put in a claim online for it to American Home Shield. A contractor came and did what he needed to do then left. Everything is working fine now.

We got a water heater that we had put in a year ago and it went bad. The techs put in another water heater, but then they decided that they needed to check out the electrical first. So then, I had to pay $75 for that consult and then there were no findings. They came back again and installed the water heater and then, I had to pay $250 for the installation of the water heater that we had just purchased a year earlier. We pulled out a lot of money out-of-pocket including $75 for the American Home Shield call. Also, I wasn’t too happy with the first guy that came out. Instead of just saying he was gonna replace the water heater and take care of it for me, he decided that he needed to call an electrician. Even so, the other two were fine and they did their jobs.

I have had a very easygoing experience with American Home Shield. I filed a claim for the motor pump of the pool and doing that was very easy. The reps were very pleasant and professional. It was great customer service, and that is why we are still with them. The guy they sent was professional as well and the job went smoothly. We are going to keep AHS and we are going to refer family and friends to them as well.

I went with American Home Shield because of my realtor. I have done two claims with them already and so far, they have been good. The tech that they sent from Eden Pro Service did pretty good. I had an issue with the board on my pool going out and he had to change it. Also, it was my first time owning a pool and he gave me some tips about it. He showed me how to operate my pumps and explained to me where the water comes in through and where it comes out. He helped me label everything and have more understanding of it. AHS is worth it.

My dishwasher wasn't running at all and I contacted American Home Shield and told them what was wrong. They got a hold of the company to do the repair, then the company called me, set a date and time and called just before they came. I called at the end of the week and the tech came on a Monday morning. It was very timely and easy. The tech was here within the four-hour window and once he found out what was wrong, he explained to me why the dishwasher had gone out and put a new part in that he had in his vehicle. He was a very nice man and he was professional. He covered his shoes so he wouldn’t get the house dirty. It used to be that I pay the person here the fee. Now, AHS bills me the fee and there's no money exchanging hands with the contractor, which is easier. I’d recommend American Home Shield.

There are some things that American Home Shield do really well and there are other areas that need improvement. The technicians that they had for a while were good, so our air conditioning and plumbing were good but our high-end appliances are not since they aren’t able to get techs out here. I was waiting and they finally came out, but it was a minor thing that got fixed, and it was more of a mistake on my part. American Home Shield also has a process where if it’s a high-tech or high-end appliance, they would have us hire somebody else to do the work, but it’s very convoluted on how they do it. I have to call them while the technician is here in order for them to verify if they can continue to do the work. Sometimes, it’s in the letter or email as a reminder to do that, but it’s not something very natural for a consumer because I’m involved in the actual thing going on. I just want it repaired and we’ve been waiting for a long time.

I had a clogged water drain line and my wife called the American Home Shield office. The Cal Valley Appliance Repair technician came out, was prompt and we had a very good interaction. He did his business, took care of the problem and left. He was excellent and I was very satisfied with the experience for that claim. For the problem I had and the price I paid, it was a little overpriced. If I had known that was the problem I could have fixed it myself, but I didn’t know that. Plus, people our age don’t do that kind of work anymore and even though I used to do HVAC work, I can’t get down on my knees and climb ladders anymore. So, having American Home Shield warranty is worth it.

We were having a problem with our refrigerator. The screen that lets us control and have a good temperature of the fridge was not working so we didn’t know if the fridge was working properly or not. American Home Shield was good but we had problems with the vendor that came out to fix the fridge. The person that came out must have been the most talkative person in the world. They ordered two parts for us. When they installed one of the parts, it looks like the skin number is correct but it doesn’t look like it's the right part. One of the features of our fridge, which is one of the main reasons we bought it for, is no longer working.

There was a leak under our sink and the hot water heater went out. My husband called the claim in to American Home Shield and he was there when the contractor came in. When I got home, everything was done and it's been working very well since.

Both my outside faucets were continuously running. I tried to fix them, but it was an issue and it would be a lot better off if I had called someone. So I called American Home Shield and the contractor they sent was very professional and had everything in his truck. He had mine, as well as the company's best interest in mind so he did the job quickly, didn't waste any time, and didn't do any more than what was needed to be done. Some of the plumbing was behind a finished basement wall and he was able to get that done without tearing up the wall. I was happy to see that. He was really good and he did a good job. I was impressed.

I filed a claim online with American Home Shield for my AC. My son had been up in the attic and accidentally kicked the switch and we didn't know why it wasn't kicking. So, there was nothing wrong with the AC. The contractor just went up there and flipped the switch. We were looking in the breakers and they went outside and then the unit's not even turning on and it's got a new filter. What is going on? The box maybe got unplugged but no because the unit should be blowing anyways and we didn't think about that switch. But I waited five hours just for somebody to come and flip the switch again.

There was an electrical issue with the fluorescent light fixture. My only issue when submitting the claim online with American Home Shield was that, at the drop-down selection under electrical issues, there was no place to actually describe the issue. I had to wait for the electrician to call me so I could describe the issue in more detail other than generally as an electrical issue, but he was very knowledgeable and we quickly set up an appointment. The contractor came within the specified time window and he was in and out in 10 to 15 minutes. The problem was simple enough for him to fix in that visit and everything has been working fine since the repair. So far, I've been very happy with the service of American Home Shield and I would recommend them to people if this company is in their area.

I’ve made at least half a dozen claims with AHS. Sometimes, it’s great and sometimes, they give you the runaround. We had a water heater and the heat exchanger was corroded and leaking. I put a claim then and a guy came out and apparently, there was an electrical wire that looked like something had been chewing on it. AHS denied the claim because they don’t cover pet damage. The problem wasn’t the electrical wire because electrical wires don’t carry water. They tried denying it based on something that’s totally inaccurate. Recently my AC wasn’t working, and I submitted the claim online then I got an e-mail and a text. The contractor came within a very reasonable timeframe and I received good service. The tech was a nice guy and he was very helpful. Since the repair, the AC has been good.

I used American Home Shield about a month ago. I had a heating and a cooling problem. Indoor Quality Services came over and they did good work, but they were unprofessional. I had an appointment with the contractor and I waited and waited. I called them up and I was told that they would be here in 20 minutes. He showed up and had no circuit panel for the heating service. He told me to wait until Monday because it was almost time for him to go home. So after he left, I called the company and a girl ended up taking the panel to the guy and he came back. They were both unhappy. Also, they had no paperwork for me to sign. They sent me an email after I called them a couple of days later and I had to sign it and I didn't like that. I wish I had a paper with my signature on it. I was disappointed with that company. Nevertheless, I love American Home Shield. They are awesome.

We had no hot water. Submitting a claim to AHS for it was a fine experience. Plus, the people I talked to were very pleasant. The contractor was very knowledgeable and pleasant. Plus, he was here when he was supposed to be, which is always a big plus. He did the repair very well and I have hot water again. However, American Home Shield should let the contractors go to Home Depot or Lowe's to buy the parts that they need. I could have had hot water the same day they came if AHS let them. But I'd still recommend American Home Shield.

I had a couple of appliance issue. One was with the refrigerator and one with the washer. It's easy to navigate their website. It's better than calling in because that takes awhile. The last time I was on the call for like 30 minutes. While I could do a claim not even five minutes online and be done. Then within 24 hours they’ll contact me. The claim went through right away and they issued somebody to come out within a week. The contractor was good but the only thing that took awhile was getting the part in but when they got it they came and got it up with not even half an hour and everything was running back again. Everything has been excellent so far.

After speaking with a different representative I was able to get a different vendor and get the dishwasher fixed. My only complaint was that we had to contact Whirlpool and ask them to call American Home Shield to explain that their vendor could not accommodate a morning appointment before the vendor was changed. I feel that when I contacted American Home Shield about the problem initially they should have had a way of contacting Whirlpool. Also the first rep should not have stated that I would have to make myself available when it was convenient for the technician. As the customer it should be the other way around.

We have had three claims with American Home Shield so far and they’ve all been good. The heating stuff has all been fixed but the water stuff is still being fixed. Also the refrigerator repair is still being worked on and they’re coming back tomorrow or Wednesday. But everyone’s been really helpful and submitting the claims was super easy. Every contractor has been really nice.

It has been 2 months since we first called AHS about our air conditioner that didn't work. 5 visits by the contractor and still no AC in the house. Spent a lot of time on the phone with AHS trying to resolve this issue. I ended up cancelling the contract. Not worth the money.

We have American Home Shield and have been trying to use them for our broken air conditioner. We live in Florida and have children with disabilities that require them to sleep in their rooms - the room that don't have AC. We are in a living hell because AHS won't help us get a new AC. The air conditioner has now been broken for 3 weeks and AHS has sent a technician out more than 5 times. Each time they state there is a different issue with the AC that needs to be fixed, but also tell us that it is totally done and that we need to just get a new one.

I put in a claim today with American Home Shield to fix my dripping bathtub’s faucets and a tech is coming out tomorrow. In the past, they did an outstanding job when I had problems in the upstairs bathroom. It took about two weeks though because I have special kinds of faucets in my bathroom and it took some time to find a faucet that matched. The contractor was willing to go out and look for other places where I could get these faucets that they did not have. They also gave me an option to look for myself and I was able to find it myself. Once I got it the kit, I called to let them know and they put it right in. Since the repair, the upstairs bathroom has been outstanding.

Submitting a claim on American Home Shield's website was very easy. Our dryer wasn’t heating and the technician who repaired it was very pleasant. The dryer has been performing perfectly fine since then. The only thing that I had trouble with is that they only work Mondays through Fridays, and I work from Mondays through Fridays. Other than that, I love having my warranty because I don’t have to worry about anything. My water heater went out this year and so did my dryer, and they both got taken care of.

I'm not very happy with AHS right now. They replaced the water heater which a vendor put in incorrectly, and my contractor had to take it out and put it back in again. Now, we have an ice maker that has taken almost seven weeks to get replaced because it did not work and we are getting a huge runaround. Our doors to our independent ovens are broken and they won't shut. AHS called me and they said they'd give me $308.88 to fix them but they're 30 years old and there were no parts. The guy who came to fix the ice maker was supposed to remove all of the parts of the built-in ovens to have them fixed. We usually submit claims online and then we get called by the vendor that comes out and does the repairs. The response time from the vendors is usually anywhere from 24 to 48 hours, which is acceptable.

We had a claim for our heat pump, which wasn’t producing hot air. We submitted it to American Home Shield over the phone and they were great. The contractor was there within a few days. He was willing to come out the next day, but I wasn’t gonna be home so we put it off for a day or two. When he came, he spent all the time that he needed to fix it, and stayed for four hours. The one thing that bothers me was that the contractor didn't wear booties and I have lighter carpets. He was a nice guy but it was a little disappointing that he didn’t have that common courtesy for me as the homeowner. I showed him the booties and said, "You need a pair of these.” He was like, “Oh, yeah.” And he just walked away. It was like, “Here’s your size. Wear your booties.“ However, he didn’t wear it so the minute he left, I frantically cleaned the carpet so that it wouldn’t stain. Other than that, the heat pump has been performing fine now.

American Home Shield is worth it. Our garbage disposal stopped working. I went to the AHS website and put the claim in. Having to be able to submit the claim online and not have to talk to anyone is good. Then I talked to the people they would send. The contractor was really helpful. He told me that the company was actually trying to see on replacing it, and they didn’t really want to replace it. But he just said it was broken and that it needed to be replaced. They took a while and they got it done. The contractors were great. I have nothing but praise for them. They were quick, clean and kept me updated. They fixed everything. They knew right off what was wrong and checked it and installed a new one. Everything was fine. The disposal is working great now.

Last year, there was a problem with the water heater. The light wouldn’t turn on so a technician came out and took care of the problem right away. I submitted that claim to American Home Shield over the phone and the wait time to get through to someone wasn’t very long but wasn’t right away. The contractor they've sent had come up before. He’s a good guy and he takes care of what we ask to take care of right away. Everything has been working great. American Home Shield is well worth the price.

When my furnace was blowing air but no heat was coming out, I submitted a claim online with American Home Shield and it was super easy. Everything was super easy to file, and it was really quick response. A contractor usually comes within a day or two. I actually had somebody come out twice that did a second service. It was the same guy both times that came out, and the person that was communicating with me was super responsive and worked out with my schedule pretty well. They showed up right on time, super professional. He knew what he was talking about. He was able to go straight to the thing that was wrong.

I had an issue with my dishwasher and I filed a claim to American Home Shield over the phone. I was able to get in touch with them very soon and the agent that helped me was very courteous, nice and walked me through the whole process of what to do. Appliance Pro, the company that did the actual work, kept me in the loop as far as everything that was going to be involved as well as the time period such as when they were going to get here. All that plus the time that it took them to make the repair was good and very professional. I'm very pleased with Appliance Pro. I was very happy with the overall process from AHS to the repair company and American Home Shield did a great job of communicating with me through it. It's a very good company and I would very much recommend it to family and friends. I've been with them for a few years now and they've always treated me fairly.

I went online and filed a claim for my dishwasher and AHS took care of it in a very timely manner. Cal Valley Appliance Repair came out to repair it and it took them a week to fix it because of the part. The dishwasher is working fine and they’re working on my icemaker and refrigerator now.

I filed a claim online to American Home Shield for the lights that were flickering. They got the claim and I got an email telling me who was coming and when they would be there. The claim submission process was easy and then Epic Mechanical came. The electrician did not fix the dimmer but he told me what was wrong with the lights because he didn't have one and he said it wasn't covered by the Home Shield warranty. He said that the dimmer was working, that it just needed a stronger dimmer and the wiring didn't need to be upgraded. While the flickering lights still has to be solved, he checked everything and shortened the chandelier in my dining room. That was an extra $50 that went because he said that wasn't covered and so I made the check out to the company Epic Mechanical. So far, so good and I'm pleased enough to continue the contract when it comes up.

The icemaker in my refrigerator was not producing ice so I went online like I always do, and then American Home Shield discussed to me the work order. They immediately sent a follow up email which tells who was gonna be repairing it. The only glitch was there has been a stood back at first. On the same day, I got a call from the actual company who was gonna repair it and they made a quick appointment. They came over the next day, and then we went on ahead and ordered the part. Then American Home Shield forgot all about it. Three weeks later, I had to call the contractor and I had to call American Home Shield. I called and emailed nothing. But once they reissued the ticket, they were on it right away and the company moved on quick. It was a really good experience once the contractor came on board again. Overall, it was a fantastic experience.

I put in the request through American Home Shield's website and then I chatted with somebody through the online chat box that came up who got the dispatch thing. The rep gave me the confirmation number and I got an e-mail right after that as well as a text message that the plumber would be there. The American Home Shield contractor called before he arrived the day that he was coming and his estimated time of arrival did fit into the window he was expected to arrive. He came to the house and he was really nice and pleasant. I told him what the problem was and he got to work. The back of the toilet needed some work and he changed all of that. He took care of everything. He even did an extra caulking. He could’ve gotten away without doing that, but he did it, which was nice. He was very quick and he cleaned up. It was an excellent experience, overall.

There was a leak in my water heater and I wasn’t aware of that at the time because the water heater kept working. It’s a mobile home and the tank is located outside and when I saw it was leaking, I put in a claim with American Home Shield. I called AHS on Saturday and the plumber called on Monday, then he came over on Tuesday. He looked at it and he took a picture of it so he could make sure he got the right part. Then he had to order the part. Mobile home water heaters have the inlet for the cold water located at the bottom and regular water heaters have the inlets at the top of the water heater. There are two inch pipes around the top. Mobile homes have them on the bottom because the waterline runs along the frame of the house and comes up through the flooring. It’s convenient that way.

There was a little leak in the shower's body sprayers, with the bolt one, so I made a phone call to American Home Shield and they processed the claim. I also submitted an email and then got a phone call shortly after about a plumber setting up an appointment. Except for being on hold for about 5 minutes, the claim process was simple. The plumber who came was great. They were very polite and they were in and out in about 15 minutes. It was a simple fix and so the leak has been taken care of and there are no issues.

Our washing machine broke down and we submitted a claim immediately. I made a phone call and talked to someone at American Home Shield about it. They sent someone out to check it to see if it could be repaired, and the service person called them up and said that it wasn't worth repairing. The amount of money would be too much for a repair, and the gentleman suggested that it be replaced. We set up a delivery date which took a week and a half. Luckily I was able to use that time to find a washing machine. There were different delivery dates in different areas, and I had to coordinate with the person coming to do the installation to hook it up. The gentleman that came was very pleasant. He was very nice and he seemed knowledgeable. Everything was done quickly. I've recommended AHS to two people that are possibly calling.

We got a home warranty from the moment I bought the house from the negotiations. The issue started out as a leak on the multi-port valves. The woman had multiple houses and she wasn't at them all the time so she really couldn't maintain them like she needed to. She had a local she used to repair it at a cheap fix. And instead of spending the right amount of money and have it replaced, it was an epoxy fiberglass plug job and it was okay.

There was an electrical issue in our kitchen and I filed a claim for it with American Home Shield. I did it online and the website was great and very easy to use. I submitted the claim at around 6:30 in the evening and I received a text message from American Home Shield’s automated system. And then, I got a call that next morning at around 8 o’clock and they had somebody out here the next day at 4:00. The tech was very personable, kind and helpful. The issue was something simple and he solved it immediately. AHS has a great plan at affordable prices. And so far, I had a couple of claims and both of them were resolved quickly and efficiently.

I called in my claim for my air conditioner and the representative was friendly. But I found out that what the contractor charged me for my Freon could've been a lot less. The person they sent out put in more Freon. I work in the field and I do know that there is a substitute for that which is cheaper than the R-22. And when I pulled on the side, it said 4 lbs to completely fill my air conditioner, and that's what he said he put in. It was weird 'cause my air conditioner was working. I asked a couple of my AC guys and they said it was weird, too. Also, the contractor was a little strange. He came in, sat down and started talking to me. He pulled out a cigarette and was gonna smoke, and then used the bathroom. Next time, I'll ask for somebody different. Other than that, I had a great experience with American Home Shield.

My central air unit stopped working and I called the number at American Home Shield. The claims rep was absolutely professional, and they were really informative too. However, the first technician they sent out was a different company and he blew us off. He was nice but it wasn’t a concern to him that our air conditioning wasn’t working. He didn’t even run a test on it. He said we needed to charge it, and I said, “It was working and then it stopped, so how can it just be a charge?” Obviously it leaked out, but he said he couldn't run a test on the line. He was a plumber that worked for a plumbing company, and that was kind of concerning. He was also gonna charge me $65 a pound for Freon that he would put in and he couldn’t tell me how many pounds he was gonna use.

The GE dishwasher wasn’t washing the dishes. We submitted the claim online to American Home Shield and it was pretty easy navigating the website. It took an hour or so to get a hold of a contractor and he came the next day. He was good and he was professional. He cleaned the dishwasher out and told me what was wrong and that he was gonna get some parts. Then he had me do the fixing myself. And since the repair, the dishwasher has been working great. We had First American before and it was very horrible. So, we were skeptical dealing with another home warranty service, but AHS has been great so far.

Initially, the AC unit just died and then, the technicians sent by American Home Shield came and replaced it. They had to come out the second time because the covering fell off of it so they fixed it. Their professionalism was high and the unit has been fine since then. I have an older house and I've owned it only for a couple years. I was unsure what might break and I find having a warranty on my property very valuable. That of the AC unit was unexpected and aside from that, I'm fairly certain that a couple other things were paid for the whole warranty for the year.

We went online and submitted a claim for the AC. The people they sent out came promptly. They were very friendly and answered our questions and explained it thoroughly in a way we could understand it. They looked around, looked it over, gave me an honest opinion, and went ahead and fixed it. I was very satisfied with the work they did. Any homeowner should have all the stuff and the services AHS provides because one can never know when something like that's gonna happen.

My recent claim with American Home Shield was for a washing machine and everything was great with the experience. It was very easy and convenient to file a claim online. There were no wait times and everything was fully automated. The contractors were very good and everything was quick and efficient. They were here two or three days after I submitted the claim. I'd recommend American Home Shield to my friends and, in fact, I already did.

My daughter went out to work in the yard and we hadn't had any hoses or anything turned on, so she got a hose and hooked it up. She didn't have much pressure and when she went down to the bathroom, there was water all over the bathroom floor up through her ankles and on her rugs. She has a 15 x 20 bedroom down there that was all wet. I called American Home Shield and they took the information and said the contractor was Pipe Solutions, but we didn't get them, so my daughter spent the whole weekend working with towels, fans, and a sharp back. We didn't think we were gonna be able to get anybody before Monday. When the plumber came, he worked on it and said that AHS doesn't pay for pipes that froze and so he kept it off and came back today and fixed it, but they were submitting that to State Farm. My daughter's got a hose out in the yard now.

My air conditioning unit was running heat and air conditioning at the same time, which I didn’t think was possible but evidently it was. I called the home warranty number and left a message 'cause it was at 4 o' clock in the morning. And then AHS called me back and I set it up through them. The contractor was great. He showed up when he said he was going to be, played with my dog and explained to me in regular people terms what was wrong. I was so thankful that I had a warranty because it probably would have cost several hundred dollars for him to come out, and it cost me 75 bucks. I couldn’t have been any happier with how quick they got to me and responded.

When I submitted a claim to American Home Shield over the phone, I had a good experience with the rep and it was fine dealing with the contractor. I had a maintenance with my heating system furnace gas pack and there were some things that looked like they were starting to go bad so I wanted the guy to double check it before it goes bad on me totally. The contractor came out and looked at it and he said it was getting there. He told me to get a carbon monoxide tester just in case. So I got one put in the house. It’s okay right now and that was what I wanted to make sure. I had American Home Shield in the past then they got a little pricey. I went over to another company and that was a big mistake. I decided to come back to AHS and if anybody wants to ask about it, AHS is the best.

The heating element went out on my water heater. I called American Home Shield and the contractor they sent got right to it. He had the part for it, got it fixed and got us back hot water. But I still have an outstanding issue that hasn't been resolved. In 2016 my wall-mounted microwave quit and so the serviceman came out. The microwave was old enough that they could not get charged and it was gonna have to be replaced. AHS ordered and shipped out a microwave unit that turned out to be a counter-top unit. I didn't know this until it went out a couple of months ago. At that point, they’ve refused to do anything about it because it was a counter-top unit and it was not covered in the policy even though the counter-top unit was one that they ordered and had put in.

The blower in our AC wore out and I called American Home Shield to submit a claim. The representatives I spoke with were fine, very professional and got to the point without wasting time. That's exactly what I'm looking for. It was a short and sweet conversation. The provider called me up and they came down. The guy was really nice and very professional. He saw exactly what was wrong and he didn't try to jack up anything. I have a new air conditioning unit, but some of the parts are very old. He replaced the inside blower and everything works fine now. It was a quick fix. The work that the contractor did was great.

I had an excellent service with American Home Shield. When I submitted a claim for a plumbing issue I went online and did everything there. The problem started when something in my unit started humming. We checked if there was anything in there but there was nothing. But the guy who came said there's a jam and they're gonna replace it. He did a good job. Moreover, he was well-groomed and had a clean vehicle. Since the repair, I have had no issues.

One of the drain lines was clogged and we had to blow it out. As a matter of fact, I put my little air compressor and we blew it out. The contractor that American Home Shield sent out was a good man to work with. He noticed that that drain pipe was up a bit so we lowered it. He helped me do that while he was here. So it was a good experience all the way around. In fact, I just came out of the attic to check that pan and it's completely dry. However, we haven't had much luck getting through calling in, so my wife always submits a claim online and receives an email which says when the contractor would be here, the day they would be and when to expect them.

We wanted the locks changed and we filed a claim with American Home Shield. And they were able to get something out to us quickly. The contractor, Texas Lock Professionals, was fantastic. I’d recommend American Home Shield.

The furnace quit heating for no reason at all and the problem turned out to be the thermostat. The contractor sent by AHS was good and he knew what he was doing. They’ve had to work there for a little bit but it’s been good since the repair. We've never had any problems since we’ve been with American Home Shield. And my experience submitting the claim usually has been pretty good. I speak to someone at AHS and within 24 hours they somehow find someone who's qualified to do the job, and that person comes out, looks our items over, and gives us a good explanation and things that we can do to help keep things going. And like that, they’re usually very good.

Buyer beware. I have been an AHS customer for many years. I've had more bad experiences than good. Mostly you will pay a lot out of pocket for repairs and AHS will not and cannot give you a breakdown of the reason why according to their customer service agents. I have been going in circles with their customer service department for a week. I have been told that such and such department will call you back within 24 hours, then told by another agent that that department does not call customers. I have asked to speak with supervisors and been denied. I have asked to speak with their escalation department, no one was available. I asked to speak with the authorization department, agent didn't have ability to connect me. I asked to speak with contract relations, again they don't speak to customers. They will not email me any information, they only use snail mail. Agent does not have direct numbers to anyone who can help you.

Diagnostic service just to assess the leaking water heater took about 4 days. Then another week just to get the water heater which is widely available. Now that the water heater is available, the installment is going to take another 4 days due to scheduling of plumbing company. Each time American Home Shield has been used, the service just to diagnose takes too long and then the tech has to submit for approval of even the tiniest part. This adds time to any waiting period that the consumer has to endure.

This is the first time I ever took the time to even bother writing a bad review. However this company made me so angry I had to warn others about them. First, they will do almost anything to find a way not to pay for repairs. Secondly, they use third rate vendors and contractors when they do decide to do the work. I had a problem with my circuit board that controls my pool. First the repairman wouldn't fix one of the issues because he stated bugs created the problem, never showing me the part. Secondly the repairman left telling me everything was fixed and working.

We submitted a claim to AHS for our water heater that wasn’t heating the water and everything went fine. The contractor came as soon as they could since they have an appointment open, and they were good. They were nice and on time. They also called me back when they needed to and they were very professional. The water heater is working now and I recommend AHS to anyone that we know who owns a home. They always fix what is needed to be fixed and we’ve never had any problems with them.

I had put in a claim to American Home Shield in early March for my broken steam broiler and it seemed to have been ignored so I followed up on the phone. The adjuster that I spoke to said that there was nobody in the network who could help me but I was welcome to find my own repair person, submit an estimate and that American Home Shield would take it from there. I had two people come out and look at it. I accepted one proposal and I sent that to American Home Shield about a month ago but I received no response.

One of the air conditioners wasn’t working and I called American Home Shield. The interaction with the claims representative was excellent and very professional. A technician got out within 24 hours and he was professional as well. He came in, checked the unit and he needed a part, so he told me he was running out to get that. He came right back, installed it, then it was working thereafter. I would recommend American Home Shield and I would tell my neighbors that it’s definitely worth the money. In fact, we’re selling our house and I might offer it as a warranty plan for them so that there’s peace of mind and comfort.

We moved in this house in September 2015 and we have American Home Shield ever since. When it was leaking at the hose bib last year, I had it turned off. When I opened it up this spring, it leaked like crazy, so I called American Home Shield. They sent out Stilwell Plumbing and when the their tech came out, he took the guts out and fixed the hose bib. He said there was debris in there. Then the valve that shuts the water off inside started dripping. It wasn’t a bad leak, but I called them back for that. When they came out, they took the packing on it and everything was fine.

Our recent claim with American Home Shield was for the heater. We decided to try the pool here because of the weather, but it was not effective. Submitting the claim was easy. I just made a phone call and they set up the service. It was extremely simple and the turnaround time was fast. I called the insurance company to see if the repair was covered and it was, so we had the contractor do the repair.

We had a problem with our air conditioning and everything went great with American Home Shield. The contractor who came out was prompt. He was good and there were no issues.

The dryer broke and American Home Shield sent CONA service after I submitted a claim online. The contractor company called immediately and everything went great. The technician guy was fantastic and he went above and beyond. He took out the parts and showed me the parts that broke. He was very experienced and did a great job. The dryer has been working fantastic since the repair and I couldn’t be any happier.

My stove wasn't working and I submitted a claim with American Home Shield online, and their website was simple. The contractor showed up the next day and he described and did everything as needed. My stove has been performing perfectly since it was repaired.

I’ve been a customer of American Home Shield for a long time. All of the contractors they send are excellent. They do exactly what they're supposed to do and they don't stop until it's done correctly. Most of the time, it takes them one appointment, but if they have to come back, they come back when they say they’re coming back. Then they’re out of here as quick as can be. Recently, I submitted a claim for an electrical issue over the phone and it was taken care of in one appointment. Since the repair, its performance has been excellent.

I put in a claim for my furnace with American Home Shield and in 24 hours I got a notice. A couple of days later, they contacted to get somebody out then a tech followed up after. The contractor accommodated a later hour call and went through. They did a few extra things to get the furnace to run and after three hours, the furnace was working which was nice. I had put in a couple of claims with AHS and they’ve been very responsive so far.

We had a plumbing stoppage issue that started a couple of days before we submitted the claim online. There was a guy that made the call back telling us who the contractor was gonna be. And then the contractor called us pretty quickly. Since giving the window of time, the very next day they had come to the house to take care of it. It was all done within a 24-hour period. We are pleased with American Home Shield. They did what they said they were gonna do. We have used them more than once over a year and a half, and we will continue to use their services.

When I was having some problem with the wiring in my house, I filed a claim with American Home Shield online. The electrician came out and he was very cool to my wife. He thought he fixed the problem, but there was a different problem. I had to reschedule so he can come back the second time but he went on vacation. But American Home Shield themselves have been really professional and good and asked me if I wanted a different contractor. It was a great experience all the way around.

The garbage disposal failed. I called American Home Shield to submit the claim. They then sent someone over, the contractor looked at the garbage disposal and said it was bad. They replaced it and they went on their way. The technician was excellent.

We've been with American Home Shield since we've had our house and their service has always been excellent. The value of what we pay and the service that we get is phenomenal. I absolutely love it, so we recommend them to a lot of different people. Scheduling with their reps is excellent. When my heater wouldn't stop blowing and then started blowing cold air, I submitted a claim with them over the phone. My usual issue is being able to be home to have them work on the problem. But with this heating issue, the gentleman from Austin Heating & Air was very courteous, kind and professional. They ended up having to come out a couple of times after to detect what was wrong with it, but it was fine and he was able to get it fixed for us. It was awesome. They were also at my house the other day for my sewer and they fixed it too. If you're a homeowner, get their service.

I submitted the claim for a heating repair online and it was seamless and convenient. The contractor was very respectful, courteous and on time. Also, I loved their notification system. They have an electronic notification system that takes appointment options which acknowledge that they received the request. They'd also acknowledge when they're coming out. They'd text you when they're on their way and then thank you once they complete the service. So, it's excellent and very convenient. They fixed the heating in just one appointment and it's been great ever since. I would highly recommend AHS.

It has been easy to file claims with American Home Shield. When the emergency heat kept staying on every time the unit came on, I submitted one online. The contractor then called and set a time when they were gonna be out to make sure that was okay. Then, he showed up on time. He said there was no electricity to get to the unit, so he fixed that and it’s not running on emergency heat since. I am satisfied with American Home Shield.

I called American Home Shield about my dishwasher. I was getting spots from my glasses and they were telling me that I had to replace the cap that goes to my dishwasher where the Jet-Dry goes in. The man gave me a hard time telling me I need to get the little cap on before they come in and service my dishwasher. I called somebody else to fix my dishwasher. I put the cap on but I thought AHS was rude. The cap was not even a component for the dishwasher and it wasn't on when I moved in the house. It was not a very good experience. I've talked to them about it and they've done what they could.

The contractors sent by American Home Shield to repair my water heater did a great job. Everything looked good and I have no complaints. AHS is a dependable service. I rely on the contractors they've been sending over whenever we need them and I rate them very high.

I had a few appliances that each had something kind of go bad so I called American Home Shield in at the same time. I get an email immediately. And I get a text which is helpful for me. Everybody stays in touch prior to the company showing up and then they do the work. But one time I've had it where it didn’t solve the problem the first time, on the air conditioner and they came back at no extra charge until we got it fixed. The performance of the appliances have been good. They've done all they can do at any given time.

I called American Home Shield for a refrigerator issue. The gentleman from Copper State Appliances came and fixed the problem that day. He did a wonderful job and I was very pleased with it. My refrigerator has been working fine since the repair. I would recommend Copper State Appliances to people and tell them that I've had good experiences with American Home Shield.

AHS said I could submit a claim online, so I just clicked on it to file my AC claim. And then they called me and said that there was a company on the way soon. The contractors came out an hour early and they were very knowledgeable and gave detail-by-detail explanations on what was happening. The AC is in perfect condition now and I was surprisingly happy with everything.

My wife told me that there was a leak on the sink so I called American Home Shield. A plumber then came out and said it was the garbage disposal. So he put in a new one. I had never checked it after that because the guy said it was done. About a month went by, and my wife said it was leaking. So it started leaking again or had been leaking all this time. I called them back, and the guy said it wasn’t his responsibility. He needed to call an appliance guy for the dishwasher. So the guy for the dishwasher came out, unclogged the dishwasher drain hose and connection, and put it all back together, and it hasn’t leaked since.

I was thinking about replacing the disposer on my own and decided after doing some research that I should use AHS instead because it was cheaper and less work for me. So, I did and it made life a lot easier at home because my wife was happy. The repair was helpful. And the folks at AHS have been generally good but there was a time when I had questions about a claim that I was supposed to be refunded and I called one of their customer service people, left numerous messages and email, none of which have been returned. It was frustrating and it would be nice to get that one claim straightened out.

American Home Shield is a lifesaver. We had a bad water leak and we needed the toilet fixed as it was also leaking. And I was able to get through to somebody quickly when I filed a claim for it over the phone. The plumber that was here was great, very prompt, and very professional. We've used American Home Shield several times. And if we hadn't we would never have gotten our problems fixed. I love American Home Shield. I've already recommended it to friends and anybody that's buying a house.

We’ve had a good experience with American Home Shield. We called and everything was fine with their contractors. But a couple of times the people that come out weren’t the best.

I had a hot water heater issue where the pilot light went out. I went online to submit the claim to American Home Shield. I had a fine experience navigating their website and the rep was able to get someone out the next day. The contractor was Ace Plumbing. Ace’s service was fine and they replaced the thermocouple on the water heater. However, AHS didn’t have a good emergency service. I had a furnace problem over a very cold weekend and they were unable to help me at all. I put in an online request and got a notice from the heater people that they got the request and they would contact me within 24 hours. That wasn’t good. So I contacted the contractor and they said they couldn’t do anything about it because they would have to go through an approval process through American Home Shield in order to do off hours repair and they didn’t believe that that was going to be approved.

Initially the AC wasn’t working at all. American Home Shield sent a contractor and they replaced the motor but when they left it was really loud. And then the second time I had them out to fix it but they were unable to so I still have the same problem. And I don’t know what to do because I called them and they tell me they closed the ticket. I have to call AHS again so I’m kind of going back and forth. It’s getting annoying.

There was a blockage somewhere in the primary drain of my AC and water came out of the secondary drain. I went online and submitted a claim with American Home Shield. We had a couple of complications though because we just moved in the last six months. I had a log-in account with my previous home and another log-in account with the new home and there was a mix up. That was a little bit more difficult but other claims I’ve done online had been easy. Also, the contractor that they sent was great. It was a good service and I'd recommend it.

The dishwasher was giving us a little bit of trouble and then it finally went over the edge where it was not doing any good anymore. Submitting the claim to American Home Shield was simple. I went online to my account, clicked a few boxes, put in my credit card information and it was done. The contractor responded quickly. They appear to know what they were doing. When the repair was done, however, they had to come back out and do something else, and again they answered quickly and explained the whole situation. They did a great job. I also called back in and the representative was quick in not getting the claim re-opened. Since the repair, the dishwasher has been working great, and dishes have not been piling up. AHS working great for us. It is an efficient and quick process to make necessary repairs on home appliances.

We had two claims submitted to American Home Shield and the submission was super easy. One of them was for plumbing for the kitchen sink and the other was electricity for the sockets that were not working properly. Every time we have to call somebody out, it's always for plumbing or electric and the same companies come out. I love the guys from the plumbing company and the electrician is always the same guy. They're always prompt, there when they say they're gonna be there, and always have all their equipment on site with them. Nobody runs off and go to the store. It's always a good experience. For anybody who owns property, they should invest into American Home Shield. It's an amazing insurance for your home. Just calling the plumber outright to come and fix something, they charge by the hour and that's not cheap.

My water pump was leaking so I called American Home Shield and they sent someone out to look at it. But I wish they could call better people to come and repair because the person from Wescon Services who’s doing it has no bedside manners at all. I'm having a hard time communicating with him on what’s getting done, what needs to be done and when he’s gonna come back to finish it. He still hasn’t finished repairing it and he has already ordered the part. It’s been a week and a half already. Mostly, everybody at AHS has been great and on point but I just get the occasional contractor that’s lacking.

I called American Home Shield when the temperature on our heater was not the right temperature we wanted, and then a contractor from MS Services fixed everything.

Recently, our downstairs toilet had broken and was leaking when it was on. And the garbage disposal was not functioning and it was also leaking. I made the claim at American Home Shield over the online submission form, which I've used a number of times over the years. It's excellent and I greatly prefer it to other mechanisms. The contractor called and he was very polite and professional. He showed up and fixed both problems within an hour and a half. Both are now working perfectly. The whole thing took about 4 or 5 days, and a lot of that was due to the fact that I did not have the availability to wait for the contractor to come out to the house during business hours.

In making sure that with all the things that could go wrong in the house, I’ve always had American Home Shield. When I submit a claim to them online for my heating, the gentleman from All-Star Heating came in and was able to determine quickly that the damper that leads to the circulation of heat in all of the rooms was closed. He simply opened up those, settled in the heat all over the house and it's working fine now. I have a two-story house and he made a recommendation to have two different thermostats, one for upper and one for lower, and that will make the heat and air work more efficiently. When I had to use it for the microwave door, their technician came out very timely and ordered it. When I had a problem with the dryer, their technician came out and they were able to do something. It’s worth having the kind of company that American Home Shield happens to be and I recommend them to others.

American Home Shield did a wonderful job, especially the last time that I used them. I usually file my claim over the phone because sometimes I have problems with my immune system, the Parkinson’s. And the AHS reps were always very polite, kind, considerate and concerned and the technicians that they have sent out were also very good. I’ve always tried to pay AHS before the technician came out because it made things easier. But now AHS has an efficient process where they take the co-pay up front and then I don’t have to worry about it when the technician goes there. It’s awesome. AHS has had this process since the last time I’d used them and I was very pleased with that. Also, the technician that they happened to send from that contracting company was conscientious.

It’s worth buying AHS for a year just for that extra protection and in case anything goes wrong. I was having a couple of problems with the air conditioner, so I put in a claim. I did it online and it was easy and it took me about five minutes. Two days later, I had the service tech out and they fixed the issue in about an hour. The tech was great and the air conditioner has been working fine when I use it. It's been cool.

I had a power outage in one section of the house. I submitting the claim online and it was very simple. And I prefer the online way since through the phone, it takes a while sometimes for a representative to answer. The contractor sent out was very nice. The problem turned out to be something really simple. It was a fuse detector that we had plugged in that was out. We’re able to use the phone and fax machine now. One should give AHS a try.

My water heater is 14 years old and the pilot kept on shutting down so I called American Home Shield. It was my first claim and when I submitted it, everything worked out fine. But the lady from AHS told me that they wouldn’t be out here for three days and I told her I needed it taken care of right away. She said she would see what she could do but it was not an emergency. My kids, my wife, I and everybody taking cold showers is not good. So, she ended up calling the Lake Elsinore plumbing place and they came the next day. My wife said that the contractor was a nice and polite guy. He came in, took care of it, knocked on our door and said it is fixed and he went off. He was there for about 40 minutes and since then, it’s been working fine. The company called me back and did a follow-up call with me. Everything went good and I’m glad I got AHS. I recommended them to my boss and he got them too.

I was pleasantly surprised with the experience I had with American Home Shield. I wish I had got this thing a long time ago. I filed a claim with them for a plumbing leak on a spigot outside and it was very easy. Their reps were very nice and accommodating. We set an appointment and then the contractor came out. He was great as well and he explained to me that he could not do the other spigot because it was hooked up to my water softener. He thought we should call somebody who is more experienced with the water softener because we thought that's what's leaking not just the actual. But he fixed what he needed to and that was it. The spigots have been doing great since and had not leaked all over the place like it was doing. I definitely have recommended everybody in my age bracket to get American Home Shield's service because of these things that we cannot do ourselves anymore.

I bought a house and it was leaking on the inside from the upstairs bathroom down to the lower floor ceiling. I went online to American Home Shield website and submitted a claim. They said a certain company will call and contact me within 24 hours and they did. And they made it here out a couple of days later. The contractor who came out here was very polite and gave me some information. He diagnosed the issue. He looked and saw that there are holes in the grout and it had brittled away. It wasn't sealed properly so the water was getting down and leaking into the floor. But the contractor was a plumber so he doesn't do tile work so I had to call a tile person up and we fixed it ourselves. I had a couple of good experiences with AHS and I recommend to use it if you needed to.

I filed a claim with American Home Shield for a garage door opener. We made the call, they sent us the link and the service provider called us and made an appointment probably within an hour or two. We're very, very pleased with the service and the professionalism. And he repaired it in less than half an hour. The contractor was excellent and the garage door opener is now flawless. We've used AHS three times in the last four years and it's always been good quality service. They got good product with a decent price.

I've had three recent claims with AHS. One for the refrigerator, one for the garage openers, and one for the heater. The heater was just a loose wire and the claim went really well. The guy from Dulce came here the first thing in the morning and it took him five minutes to find the wire that was loose and fix it. Then, for the garage openers, AHS chose not to cover that at all because they told me it was a luxury. It was ridiculous. I paid $303 for that out of pocket and they also charged me the $108, which I called the customer service for. They were supposed to remove the charge, but they still haven’t.

My husband noticed that there was a leak under the sink in one of the bathrooms. So we called American Home Shield and they were very pleasant and easy to work with. They set everything up. And then I received an email reminder that the contractor was coming and when the appointment would be. Then the company called and said that somebody would be there during the appointed time. And the guy showed up right away. He could not have been nicer and took care of everything. He also had the parts that he needed in the truck. I’ve been telling everyone that they need to get a home warranty. We’re new to this area so we do not have the pulse on who to call yet. So AHS has been wonderful because they’re sending reputable people and they’re finding them for us, so we don’t have to do that search. We are now having issues with our washer and I called today and someone’s coming back today.

I submitted a claim for my washing machine online and the turnaround time for them to get in touch with me was real quick. The technician they sent seemed very knowledgeable. The Sears guy came out and looked at it. I had already personally researched what I thought was wrong with it. He confirmed it and wrote up everything and then sent it back into American Home Shield. They replaced my washing machine and it brought everything back to normal. I would recommend AHS highly. How they handled my case was great. I'm very pleased with the outcome.

I had an easy experience with American Home Shield’s website. I filed an electric claim online and had someone out within a couple of days. The contractor from Sunbelt Electric was very professional. He explained what he was doing and did a good job. He also cleaned up after himself before he left and got everything working. But I did not like the garage person. It was something about the garage door work. I came home at night, and there was no light. The contractors told me that they didn’t do anything electrical and that my family member could have gone up the ladder and put in a light bulb for me, but they wouldn't do that. When he came out awhile ago, he didn’t explain what was going on or what they did and what they didn’t do. So, I sent him a letter saying that the work wasn’t done, then I got a long letter that was unprofessional and really nasty. That aside, I’m very satisfied with American Home Shield.

I filed a claim online with American Home Shield when one of our toilets backed up completely and our other toilet was running. The contractor came to the house, and fixed the running toilet. However, he said he couldn't fix the backed-up toilet that day as there was a foreign object in there that wasn't covered by our warranty, and that I would have to pay a lot more money to have him come back to fix it. So the plumbing problem's partly resolved.

American Home Shield is awesome. We had a plumbing claim a while ago in our shower where we couldn't get the hot water to come on. I called American Home Shield and asked them if it was covered, and they said yes. And so they got a hold of Contreras, who called us, set up an appointment and came out. The techs did an awesome job. They talked to us and told us what they were fixing and what we needed to do. They had to redo the valve, and they were very good and on time. Having a warranty is absolutely wonderful. I have it on two homes and I also had my daughter get it for her home.

We were having some drippy faucets in a couple of the rooms at the house, so we called a service for that. I filed the claim with American Home Shield initially online and that was easy. And then they sent me a correspondence back to let me know that a provider would be in touch with me within 24 hours to set up an appointment, which they did. Then the service provider came out and found out that there were some parts that needed to be ordered. They talked to Delta, the maker of our faucets and they were able to get them to send out the parts that were needed to do the fixes on the different faucets. We just had to wait for that. It took five days for the company to mail out the hardware and then the service provider came back out and installed everything. And everything went really well.

I recently had a claim with American Home Shield for a plumbing issue. When the Advance Home technician showed up, it seemed like he didn't wanna be there. When he came in, it wasn't like a, "Hey, how's it going? How's everything doing?" It was just like a, "Show me what you got going on." And so I showed what I had going on and he said he didn't smell anything so he wasn't gonna do anything. Also, there was a filler valve in my upstairs bathroom which was creating a whistle and he said that that was what was whistling but that they don't replace that. Then when we went back downstairs, I asked if he was going to check around for anything that could be causing the sewer smell in my bathroom and my laundry room. He said he would put in there that they may need to scope the line but that they don't do that, so it would be a different company.

I had a nice experience with AHS. I got a claim for my washing machine. I filed that online and the experience was good. The contractor was then able to come quickly and was good, friendly and courteous. It was an excellent service.

The plumbing claim we made with American Home Shield didn't go too well. And then we also made a claim recently for an air conditioning problem. I called AHS and spoke to a representative. It took two weeks to have a contractor come out and do the repair. But after that, I called AHS back and had the contractor come for a second visit. For now, the AC is not fixed but its performance is fair.

There was a leak in one of the toilet bathroom so I filed a claim to American Home Shield online and their claim process was easy. The contractor came out and fixed the problem, and it’s holding up so far. However, it’s very difficult to get a hold of their contractors at times. You have to try several times to get through. A lot of them are contractors who don’t regularly answer phones. But when you do, things work out. Overall, AHS is useful for a homeowner to have. I would recommend others to have a home warranty. The experience has been good for me. AHS has been very helpful and I didn’t have to go around trying to find contractors and look for things.

Submitting claims online is the only way to go with American Home Shield to get them. Everything you do online gets responded to immediately, while you have to wait on the phone for an hour and a half. I recently filed a claim request for a blow dryer. The contractor they sent was personable, arrived there when he said he was gonna be there, and did the job. I was very satisfied all around. And my dryer is now working like a charm.

Our American Home Shield experience was great. I had a problem with the drains and so I did a claim over the phone. The contractor who came was a very professional gentleman and absolutely wonderful even though he’s young. He fixed my plumbing and everything went well. Also, I’ve already recommended American Home Shield to every friend I know.

My pressure valve started leaking and my experience with American Home Shield in submitting a claim for that issue was very good. I always call them to set up a service on their automated system. The contractor was very good. The tech came over and tried to fix the valve but he couldn't fix it the first time because he couldn't break the seal on it. So, he had to come back later, but there was a need for further modification and he didn’t have to do that. But he took care of the valve and its performance after the repair has been very good. I would tell a friend about the service that American Home Shield offers and how inexpensive it is.

I called in a claim for my washing machine as it was easier for me to pick up the phone and call. The contractor has been good, though it has taken a little while for them to order some parts because I started the claim March 29th and it's not fixed yet. They said they'll be out here Tuesday. They ordered one part and when you put that in, they said they'd need something else. I had to spend a lot of money to go through the Laundromat and I still have a pile of clothes. Otherwise, I'm always satisfied with American Home Shield and I recommend them. It's most needed and it could save people a lot of money.

My ceiling fan was working but the light in it wasn’t. I submitted my claim online and AHS sent H&C. H&C was quick, timely, and efficient. Everything went great. Plus, they solved the problem, which was important. It was a good experience with AHS.

Our dryer was making a lot of noise and taking an extremely long time to work so we had AHS replace a motor on it. I submitted my claim online because it's more convenient and we got a very quick response and a technician came out the very next day. He was great and the repair went absolutely perfect. Things are back to normal again and it helped to really speed up how we get things done. I would definitely want the technician again if I would have issues with any home appliances he could work on.

Our dishwasher was clogged or there was something broken so it wasn’t cleaning the dishes. I filed a claim online and they told me who was coming. At first, I was a little nervous because I couldn't find the company of the guy and the address I was given was his home address, which to me was a little unusual because I wanted to make sure. Also, it was my mom who was gonna be here and she’s elderly so I wanted to know who was coming. But he turned out to be a nice guy and he was very helpful. He cleaned the unit and took out a bunch of gunk in it. He also had to order a part and then came back after it got approved. The unit is working now. I was satisfied with my experience.

I filed my claim online and American Home Shield passed it to two different companies. One was Mason’s Plumbing who was great and I was fine with. The other one was Long & Burton, whose guy I can’t stand and I don’t want back in my house. I put in a work order and American Home Shield dispatched it to him. He called but I had a doctor’s appointment and I wasn’t home. I asked if we could do it the next day and I was going to schedule a time in the afternoon. He said he would call me back the next morning and we would schedule the time. He called and I wasn’t home doing another job.

I've called American Home Shield twice and they were great each time. They were very quick to the point and got my claims serviced and done. I've had other home protections and they are better than some that I have had to deal with. They’re very friendly and knowledgeable. When the washer was smoking, I called their number and filed a claim. I set up a time and somebody called me back that afternoon. The contractor came in and they looked at the washer. They found the problem with it and they said they would go back and try to get the parts. The washer was one of the newer models and if they were not able to get the parts, they'd have to replace it. I've been happy with the washer's performance since the repair.

I had a problem with my ice maker and my refrigerator. The door of the refrigerator was not closing shut securely the way it used to and you have to push it. Most refrigerators, once it gets closed it pulls all the rest of the way in and it wouldn’t do that. So I filed a claim online and it was a very quick experience. I got the confirmation instantly and shortly after that they told me who had been assigned to my claim and that I would hear from that person to set up the appointment. Everything happened the same day.

A prior claim with American Home Shield when we had to have our furnace put in was not good. The woman on the phone was rude. When we would call to find out what was going on she was just like it was an inconvenience for them. That was not a pleasant experience. Also, it was so hard most times to get in touch with AHS and it was not very personal but the last claim was great. The supervisor that I’ve talked to was great. The guys that he sent out weren’t too friendly but they did their job. If we ever have to file another claim and there are experiences like that, we’d be happy with it.

I love American Home Shield. We had a bunch of issues at the same time with the plumbing and the oven, and they helped us. My bathroom upstairs was leaking down under my kitchen and my oven died, all on the same day, so we opened up a service request for both of them. It was really snowy and rough weather but somebody was sent out to our house within two days to fix the pipe in my bathroom. And then we had a new oven within two weeks. So all of my issues were taken care of within a two-week time period and everybody was really nice about it. The experience was awesome.

Our experience with American Home Shield was all very positive. We had a clogged toilet and I filed a claim online to have a plumber come in. Navigating the website was easy and the contractor was able to come in the next day after we called. He was very professional, very friendly, and answered all of my questions. He fixed our problem and I would recommend AHS.

Our dishwasher was having some powder residue on the floor so we submitted a claim with AHS by phone and online. Online seems to be easier. This is actually the second time that the same contractor's come out and they've been very fast. They usually come in the same day. They're very straightforward. They have detailed information and gave advice on things that we could do better to help prevent future issues which was helpful. We've been satisfied with American Home Shield. We did have one contractor that we did not like and that was plumbing related. But otherwise, we haven't had a lot of requests which is always good but we've been happy with the experiences.

All home warranty companies looked the same to me. American Home Shield was the first one that showed up and I’ve been with them for a month. We just moved in so we needed to get new keys and it was pretty easy to submit a claim to American Home Shield. I did it on their website which was pretty. Then, AHS told me who to contact. I called the service company and they scheduled the appointment. The contractors came and fixed it. And now, the new locks are great.

I filed a claim through American Home Shield’s automated thing on the phone and it went fine. The guy who they sent was great. He went around, explained the whole situation and gave me the big picture and the macro and the micro look. He did a phenomenal job. Since the repair, there’s been no leak so everything is good.

AHS cancelled my home warranty without my permission and consent. I had a service call for my dishwasher back in Dec 2017 and even it did not get fixed. I called them again and they said it will be $75 again. I was really mad with response and asked, "What is your cancellation policy if I need to cancel." No satisfactory response and few days later they cancel it without refunding full amount. I made several calls, transfer from departments to departments and in end said we will get back to you in few days, NO response at all, very unprofessional and rude customer service reps.

I've had a very poor experience with AHS. I paid $75 out of pocket to have our washing machine diagnosed and they ordered the appliance like they were supposed to. However, they gave the appliance company the wrong contact phone number and they never contacted me. The appliance company sent the unit back and I have no appliance. I emailed AHS and asked them if I could take a check in lieu but they didn't respond. I also called them 10 times and I’ve been on hold for over an hour twice. Then they answered and they said, “Sorry, we’re too busy to take your call. We’ll call you back within 24 to 48 hours.” I'm at my 45th hour right now and I still haven’t gotten a call.

I thought that there was a burning smell in my air conditioner. I called the fire department to see if there was a problem and I didn’t want to sleep at night then all of a sudden, I have my house caught on fire. It was colder here and so, I called AHS to file a claim for the air conditioner. The contractors came out and told me that everything looked fine. And that it might be the dust burning, but he suggested that I call my heating people because there might be a problem with the motor because they were not electricians. They knew a lot of stuff and the contractor also told me that he could smell the smell and it could be that the motor is burning out.

We had a leaky hot water tank. I got it early. I filed a claim with AHS online and this experience was better than the last one. The actual online filing of the claim was super easy. The contractor this time was Sigmond Plumbing and I put the claim in at like 6:15 on Monday morning. They called me at 8:00 and were at the house before 11:00. But the one before was for my stove. The temperature gauge was acting funny and it was the mother board in the stove. That one took over a month and a half to get resolved.

I have what's called a portable spa hot tub and I had a problem with the circulating pump which threw up. I submitted the claim online to American Home Shield and I got an immediate response in terms of identifying the contracting company. The following day I got a call from the contracting company to set up the schedule and the technician that was sent out to work on the tub was very good. He diagnosed the problem immediately and worked through getting a new pump and getting it installed. He gave me follow-up calls the day after to see if everything was still okay, and that was very much appreciated. We've been a customer of American Home Shield for a little while since moving to Arizona. We've had several claims and the guys at American Home Shield have handled them very nicely. We're more than happy with American Home Shield's service. They're well-worth the money.

The dishwasher stuff was broken, and we got the sink garbage disposal fixed. I called American Home Shield and they recommended me to whoever they sent out to fix my appliance. The contractor came when they said they were going to and they were professional. They were named and in their uniforms that were old, and they showed their badges. Everything went well and the performance of the appliance since the repair is excellent. Other people should go ahead and get into the program with AHS if they want to be more secure for their appliances at home.

Our furnace was making a lot of noise and it needed to get looked at. I submitted a claim with American Home Shield and it was very easy to do online. The tech whom they sent was very reasonable, very nice and he did the work the next day. My furnace is now performing good since the repair. I would refer them to a friend.

The electricity went out in our bathroom, kitchen, and living room. I submitted a claim online and the guy they sent, Jeremiah, was very professional. He was really nice and I liked him. He even helped me with something else. I just got the house wherein the electric outlet was put on backwards and I asked him to do it and he did. Also, he noticed that I didn't have a power home protection surge, which isn't covered by the warranty, and he gave me a card and told me to contact the company when I was ready to get that. The overall service was excellent.

We have tenants in the property and they made an initial call to American Home Shield regarding the heater of our heating and air system. The original contractors that American Home Shield sent were not able to complete the job so we had to work with American Home Shield to get us a new contractor. I made two or three different calls. In the last call I made, the representative was helpful but he was not able to effectively understand what I was saying about what he needed to do. It was frustrating to try to navigate the internal policy with Home Shield with this person who I don’t believe English was his first language. He and I had a language barrier.

I just bought this condo and was offered the American Home Shield warranty on appliances. That seemed like a good thing rather than try to go after the owners to replace things that seemed iffy. AHS should inspect some of the things before they offer the warranty. This condo was originally an old rental and the appliances were really beaten up.

The AC started failing and I called American Home Shield. Then as soon as the contractor called, they took the order. I really love that company and the technicians are good people. The service was great and the AC has been working fine since the repair. American Home Shield is a good company and their service is good.

I did a computerized claim with American Home Shield for my washing machine. The tech that came over was great. However, I would like to have somebody we can talk to when submitting a claim, not a machine and for AHS to respond more quickly. The last claim I had with one particular item took about two weeks. And the person that came over to look at the problem left. He then had a report that he had done and completed the job. He told my wife to sign on it or agree on it and then said they would reschedule to go back.

We submitted a claim with American Home Shield for the air conditioner. We were gonna try to do it online initially, but we ended up calling them because we had some questions. The experience was okay and John, the technician, was great. The only downside was the price of the Freon. At $55 a pound, it seemed like it was five times the market value, but we had to buy it through them. Nonetheless, I find having a warranty on our properties very valuable. We have two properties. We have an American Home Shield warranty on one and we have a warranty with a different company on the other one because it came with the house. We just purchased that house and we're gonna be selling it, but it would be with the American Home Shield warranty. I would tell people that it's a good idea to have an American Home Shield warranty.

My air conditioner was working last summer and it just stopped so I called for American Home Shield to come check it. I did everything online to set that up and it was fast getting service. The contractor was very good and he was able to do the job on the first trip. He was quick and knowledgeable. The small parts were changed and everything is working now and has been performing well since the repair.

There were some cracks in our shower pan and I called a different plumber to come out and paid for his consultation. He told me that the shower pan needed to be replaced because it was also leaking. We don’t use that shower but we really need to have our shower back so I called American Home Shield. The rep, Alice, was very helpful. She heard me out and although we weren’t sure whether it would be covered or not, she sent someone out here right away. I was really amazed because within three hours I had someone very professional, helpful, nice, and informative at my house. However, because the shower pan was all in one piece and there was gonna be construction, AHS doesn't cover it.

The microwave oven was showing an error message so I submitted a claim online to American Home Shield for that. Somebody called me once I put the request in and the rep I spoke with was very nice. Then I received a call to get a schedule with the company. The contractor did an excellent job and I liked that he came when I put the ticket in. The guys came on time as scheduled and the technician did something. He was outstanding.

Earlier in the year, I had a drippy spigot. I called AHS and the service guy came out and said he had to order the parts. A month went by and I hadn’t gotten the call that the parts were received. So I called American Home Shield and asked them how much the buy-out would be to have the whole faucet replaced. And it was around $100, so I told them that I would just have the spigot replaced. The contractor came, put the cartridges in them and my spigot no longer drip. I'm a realtor and I will recommend AHS to a friend. It is the smartest thing to have when buying a used house.

Our sewage was backing up and I went online and put in the details. The contractor that was sent by American Home Shield was fine, and all was well. The issue was corrected and our experience was good.

I submitted a claim for a microwave over the phone. I tried to do it online but kept running into an issue. Whenever I went on to search my place of residence, it’d show an owner, but it wouldn’t show that I have an account on it for some reason. I have been having issues trying to create it online, but American Home Shield's representative did great. She assisted me in getting a new policy number since I was using the old number from my policy, and did a good job.

Heat wasn’t blowing out the vents and it sounded like there was some type of a motor running in the unit upstairs. It was like a low windy noise, almost like a fan was running but nothing was happening. There was nothing coming out the duct work and it wasn’t the thermostat. It wasn’t getting warm in here but was actually getting cold. It was down to 63 when I finally got somebody to explain the problem.

I had to submit a claim for my AC twice. The first one, it kept freezing up and losing the Freon, and the compressor on the outside wasn’t running. I had to call American Home Shield and they sent some people out here and one guy wanted to put Freon in it. He told us we didn’t owe anything because someone had come out before. He even showed me in the computer that we didn’t owe anything. Then he left but then he came back and said we owed him 200 and some dollars for the Freon. He and my daughter were going on and on, so I said we'd just give it to him. But my daughter said she'd rather pay American Home Shield if we're paying anyone. Then American Home Shield sent us a letter saying we were supposed to pay for the Freon and it was $200. They said they would take care of it this time but from now on, we have to pay for the Freon. But they still charged us.

I'm very satisfied with American Home Shield. However, it takes so long to wait to talk to someone when I want to file a claim where I ask for some assistance. I submit claims by phone since I'd rather talk to someone. Sometimes, I wait 45 minutes or they have to call me back. But it means that they're busy so hopefully, they'll get to me as soon as they can and take care of what they need to do. For the last year or so, they tried to repair my microwave and this time, they can't. The microwave is over 20 years old. It needs to be replaced, but I haven't had the chance to go to Sears, pick out the one that AHS recommended and take that up for me to get it installed. Right now, I'm just using a portable one. The latest thing that was done was the maintenance of the air conditioner. They come out, check and make sure it's okay.

I had a leak under my kitchen sink and the faucet was dripping as well. I put in an online claim with American Home Shield and it was great. I had been kind of leery of the whole process, but it went very smoothly. The contractor responded the next morning and then the plumber was out at the end of the same day. He was able to find the problem and fix it. Overall, it's been a really good experience with American Home Shield.

I smelled the gas leak. I went online on the American Home Shield website and navigation was pretty easy. They set up an appointment for a contracting company to come out and the contractor came out the next day. They were great, very professional and courteous. They fixed the problem immediately and they cleaned up behind themselves. I would tell my friends to definitely get American Home Shield.

I submitted a claim regarding a plumbing issue with American Home Shield online. The experience with Red Wing Plumbing was good. They discovered that the root cause of the problem was the previous plumber that I used. And now I don’t have a toilet and I need to get the floors repaired before I can get back with them. They made it clear that I need to figure out how to find the right handyman to come replace the floors that are rotted out from the water damage from the toilet leak. And then once I figure that out, I’m supposed to call them back and put the toilet back in. I’d be surprised if a plumbing company cannot recommend someone to help fix problems caused by plumbing errors. It was a little weird to get it like it's a dead-end in that.

American Home Shield fixed my dryer and everything went okay. Everything went smoothly because the communication was through email and phone calls. I filed my claims over the phone and the reps were professional. But I had a horrible experience with AHS before. Every time I called the AHS rep, I had to deal with whoever was going to be working on the issue. And on top of that, the contractor who came over automatically called AHS instead of talking to me about what was going on. I thought I was not going to renew it but I went ahead and renewed it. And the process now is a lot better than before.

When I had a leaking faucet and my tub and sink were clogged, I made a phone call to AHS and the rep set up an appointment with me and the contractor that they sent was great. They came over, unclogged my drains and fixed my faucet. They did what they needed to do, weren't here very long and got everything done in a timely fashion. When you're trying to brush your teeth with the stuffed up sink, it's kinda hard and since the repair, things are a lot better. I'm glad that there's a company like AHS out there that we can pay and can help us out. They're very courteous and very prompt. They take care of the situation in a timely fashion. I've even used them last year a couple of times when I first bought my house and the tech came right over.

I'm very glad I switched to American Home Shield from Total Home Protection. I have more coverage at less per month than what I did with the other company. We have exotic birds and six of them are between $300 and $500 a piece. Our house needs to maintain a certain temperature all of the time, but the furnace would not keep heat in the house correctly and the temperature was dropping 10 degrees. Space heaters weren't keeping on the up and up too. The furnace has been doing that for about two weeks before I filed a claim because I have tried different fixes on it. The claims process online was simple. AHS said they'll get a hold of me within 24 hours and the contractor was here doing the work.

I filed a claimed online to American Home Shield for the toilet flapper that needed to be replaced. The process was very simple and not so time-consuming. Robert L. Phillips Plumbing Company came and they were very presentable, very nice, and they double-checked the work the next day to make sure it was still good. I like the company and hopefully, I don’t need it any time soon but if I do, I like for them specifically to come out here.

American Home Shield is an excellent company and they have good people working for them. I called AHS when my air conditioner wasn’t shutting off and I had a good experience with their rep. A tech then came out and he was very professional about everything. Since the repair, everything's been running great. It was an excellent experience.

Submitting a claim with American Home Shield online was fine. I got notifications via email and confirmations for the appointment. They were able to get back to me the next day. It was late in the day but nonetheless it was the next day. We were running the AC when we detected the smoke so I shut the unit down because nothing else was running. I called and the techs came. They repaired the blower and replaced the capacitor and that fixed it.

Some work was being done on the waterline in our community and when it was turned back on, I had no water pressure in my bathroom and the kitchen sink started leaking. Submitting the claim to American Home Shield was very easy. I did it online and then they followed up with a phone call. It took a day before a contractor was sent out and I had a good interaction with them. They were out on a Friday and they were very timely. They called me half an hour before so I didn’t have to sit for a six-hour window like you do with some companies. The contractor had to order two new faucets and they installed those on a Monday. Since the service call, everything's going very good. Now, I didn’t have to turn the water off under my sink in the kitchen. The faucets are nice and they turn off. I had American Home Shield in the past and I just had not picked them up when I moved to this house. But I did now and I thought the service was excellent.

There was a piece on my air conditioner that needs to be replaced. I went online on American Home Shield's website and put my request in then American Home Shield keep in contact with me really quick. The interaction I had with the contractor was professional. When I asked questions, they explained the answer to me and I like that. They were very friendly. They replaced the piece and it was a good job.

Getting through to talk to somebody from American Home Shield on the phone was next to impossible, though I had no issues dealing with their reps. When we were trying to get a hold of them last year, the wait time on the line was over two hours which was frustrating. Not everybody has two hours. And, I’m old-fashioned and I like to speak to somebody rather than trying to do everything off over the computer. But submitting the dishwasher claim online was fine and they contacted me within 24 hours to set up an appointment. Then it turns out there wasn’t anything wrong with the old dishwasher and it just needed some TLC. It was in the basement and we didn’t use it very often. And he explained how to keep it in working order and it was a good experience.

I had a problem with my dishwasher, and so a gentleman sent by AHS came out and fixed it. The thing was still under the manufacturer’s warranty, so he just swapped out a part. He was great. The dishwasher has been really good now.

We have been waiting for about 3 weeks for our refrigerator to be replaced, it was approved and scheduled for delivery today. We had to unload our old refrigerator in order for the new One to be placed. The delivery came, they unboxed it outside before bringing it in; it had a large dent across the side. We unfortunately could not accept the damaged product. It was loaded back on the truck and sent back. So we have NO refrigerator now and groceries from the side freezer and fridge going spoiled. We have been trying for the past few hours trying to get to help on this issue. Each time repeating, then told they are forwarding, then click disconnected. If someone from AHS contacts us it will be appreciated, this is extremely important.

They have been working on my refrigerator for 3 1/2 months now and can't fix it. So now after multiple phone calls and hours of hold time on the phone they are finally replacing my refrigerator. I think it would have been worth it to replace it and not bother my home warranty company AHS.

We have had this coverage for almost a year. Tried calling in a service call but the recording said go online for better/prompt service etc. Hung up and went online. Their online system only lets you choose one problem. In my case I needed to choose leaky pipe and well. The system would only let me choose one, so I chose leaky pipe, since both the well and bathroom had a leaky pipe. The plumber would only fix the bathroom because the well was not listed on the service order. The plumber called the warranty company while at our home to get authorization but they said we had to put in a new service request. He left and said he would come back. We called the home warranty company and they said we had to pay ANOTHER $100 deductible!!! They said we should not of let the plumber leave. What are we supposed to do, hold him, hostage until they get their act together?

I got a couple of claims with my air conditioner and the most recent one had to do with the clogged line for the evaporator to dispose of the water from the unit. It took them a couple of times before they could figure out the problem. When submitting a claim to American Home Shield, they don’t want you to speak to a live person. They try to cut down customer service so you go online and make the appointment. That’s company policy and I don’t like that. It’s more cost-effective that way for themselves but it has changed over the years like everything else. I spoke to someone eventually and the rep was very helpful. Some contractors are very efficient and overall, it’s been a good experience with their repair people. The gentleman came at a time prompt and took care of the issue promptly and the repair brought the AC unit back to where it should be.

My wife usually calls and arranges everything for a claim with American Home Shield then I get an email or a text message that they’ll be contacting me, and then they’ll reach out to whoever the repair provider is. The claims have always gone smooth. When the AC was not blowing cold air, A-US Air Conditioning came out and got it taken care of. They were good and we had an awesome interaction.