American Home Shield Reviews

The air conditioner compressor went out. I went online and told AHS that I had a problem. Then they called me back and their reps did really well. They contacted me the first time with a contractor that I didn’t reckon to have, out of Camden, a city about 35 miles from where I live and I didn’t recognize their name. Then they hooked me up with another guy that has a little reputation and that was the young man, out of Fine Block, who came out.

I called American Home Shield and made an appointment when my pipes were leaking. The rep was professional, transferred me to a contractor, then someone came within three days. The contractor installed the new pipe and that was it.

We had a side-by-side refrigerator with a bottom freezer and we filed a claim for it originally in the first of January. There would be water leaking out at the bottom part of the freezer pretty frequently and potentially ruining our floors. We had American Home Shield send one plumber. He came out but it wasn’t repaired. We called and trying to get through to someone was horrible. We were on hold for two to three hours. They finally sent a different company, supervisor-type person, and he came out twice. But the problem then became that the freezer that was frost-free supposedly of this very expensive refrigerator started freezing up. All of our food was ruined. It was completely frozen solid for three months.

I had a garage door opening problem and American Home Shield sent a contractor. He came, looked at the problem, and fixed it. He changed a capacitor and it seems okay so far. Overall, it was a good experience. At least, everything with American Home Shield is satisfactory and I would recommend them.

The heater wasn’t blowing out hot air so I called American Home Shield and filed a claim on it. They took care of it real quick. They said that they would have somebody out here and within a couple of days, the guy came out, inspected and said we needed a new heater. He said they would go ahead and tell American Home Shield. Within a couple of weeks, they set up an appointment to bring out the new unit. They had a crane scheduled but it turned out they sent out the wrong unit. It was too big for my roof. I asked them how they could make a mistake when they had one of their guys here. They said they would come out and do it, and within a couple of days, they had the new unit put in. The the serviceman said that everything was fine but the next morning, the heater didn't come on.

American Home Shield's price was better than what I had before. I usually call them up to file claims and I've also gone through the computer once. I had pleasant interactions with their reps. They take the information and let me know that they’ll contact the contracting company who would be calling me back. The contractors that come out usually solve the problem. One of the last big jobs was when the electrician came here. I was having trouble with things cutting on and off and not being able to turn on my ceiling lights. The electricity was not working properly and the switch on the box kept flipping. I have a 93-year-old father and our fireplace wasn’t working. It was a big mess and he was cold. The electrician came back in two days. They even had to go up in the attic and they hung in there until they got it straight. I was very impressed with them and since the repair, everything is fine. They solved the problem and did a very good job.

Our washer stopped working and we had to get it repaired. After submitting our claim online with American Home Shield, the appointment was scheduled. The contractors from Sears came and I had a good experience with them. They were fantastic. They were also very upfront and kept us in the loop of everything that was going on. The repair took about three weeks because there was more than one thing wrong when they got into it. Then, they had to order parts and come back. It was kind of sketchy there until the washer got fixed. But other than that, I had all the confidence in the world in how they handled my claim. I'm glad I bought this warranty.

We've been very happy with American Home Shield. They've always been prompt, quick, eager to take care of any issues that we've had and take care of everything in a timely manner. Recently we had a pipe leak coming from upstairs going down to the basement. We're not sure really what it was from, if it was from a sink, toilet or a shower. We submitted our claim on the AHS online app and they called us and scheduled to come out and take care of it.

I had a claim for the pipe in my washroom and called AHS. Their contractor came out and did a good work for us. Everything has been good since the repair.

We weren’t quite pleased with American Home Shield’s service when we had them six years ago at my home in Rockwall but this time, I was really pleased and it was absolutely exceptional. My garage door opener was not functioning properly. It was jumping around and sometimes, it wouldn’t open at all. I got AHS over the phone this time and they got the information and told me what to expect and what business would be coming out and when they would be contacting me. Everything was like clockwork. The representative came out and took care of the problem right away. He was very polite, courteous and did a good job.

I had a problem with a mini-split wall-mounted heater air-conditioner. I called American Home Shield and they sent somebody over. I had several problems with it and they just gave me a new one this time around so I was very pleased with the service and the result. We’ve used AHS as many as four times a year on various things and generally, my interaction with the contractors has been pretty good. I only had one disappointing experience. It happened to be the garage door opener. The guy who came out didn’t do a lot and he just got the thing working again. And then I had another problem with it and they sent somebody else out because I said I don’t want to see this guy again.

We bought a house and the fan up in the attic stopped working, so I called it in and American Home Shield’s reps were awesome. They scheduled the repair, then the electrician called to tell me that he was coming. He was very professional. He did the work and told me what he was gonna do next. He said that electricity was working on the fan, so repair needs to be done by someone who can do roofing, which is not them. He submitted that information back to American Home Shield and within two days, they called to tell us that they don't do roofing stuff but that they will send me a check and I can get it done with. I'm happy. I should be getting it done next week. I’d tell a friend to get AHS.

Out of the three claims that I've had with American Home Shield, the first claim was a pleasurable experience. This claim was to repair the air conditioning system that was supposed to have been repaired last year. When submitting claims, I try to do it over the phone with the rep, but every time I call, I usually get some uneducated person in the state of Georgia who wants to do absolutely nothing for anybody. And they sound like they show racial bias into everything. They need to have a call center with people that are willing to work with customers and they need to have more than two people working at a time so you're not stuck on hold trying to get a hold of a representative for an hour and a half.

The heater wasn’t coming on and submitting the claim to American Home Shield was easy enough. I’ve tried to do phone claims but I couldn't get through them so usually, it’s done online. But I called this time and I got through to someone, and the rep took care of me. Also, I love the contractor that was sent out and the service was great. But there was one claim before where it took the contractor, not the one I had this time, five trips and they still screwed up. The heater has been a chronic problem and it’s been a pain for the last year but now, I’m pretty sure everything is fixed. It's in a vacation home and there's nothing like going out there in the cold of January at 30 degrees and the heater doesn’t come on. I’ve had home warranties now going close to 16 years and I’ve had other companies, and I’m very happy with American Home Shield. So far, everything is good and I’d recommend them.

It was easy to submit an AC claim online with American Home Shield. Moreover, the website was very user-friendly. The technician from Curry Mechanical was nice when he came out. However, it was a little bit frustrating having to pay $75 twice for the AC when the first time they came they couldn't find what was the matter with it. A month later, I called back and they were very helpful at AHS. I said that the AC was not working right. Someone came and they said it was missing a part and they were able to fix it. It’s a great program. But the contractor could’ve been honest that they couldn’t find the issue the first time around.

I’ve been with AHS for a long time and mostly they do pretty well. This last experience I got a stopped-up toilet and there was a problem in my availability. I called them to tell them that I couldn’t be there and we would have to reschedule it. I didn’t hear from them until the next morning they showed up at my front door and said that they were there and I wasn’t home. So I called them and they were pretty unpleasant about it. Then American Home Shield sent a second plumber, one that we had had before and it went fine. That plumber was excellent. He showed up on time and he did what he said. Generally, I’m pretty satisfied with them. They’re professional, typically show up on time and do what they’re supposed to do.

Our heating system stopped working sporadically. Once during wintertime, I had it set it on 69 but it was reading 64 degrees, so I played with the thermostat. I turned it off and on. At one point, I turned it off for about half an hour and when I turned it back on, it seemed to be working again. Then, twice now in the warm weather when it’s on cool mode, my daughter had set it on a 76 and she went to bed, it was reading 76. Everything was working fine but she woke up and it was 81.

The most recent claim I had was initially done by American Quality Plumbing and they did a lousy job and were very standoffish. So to get it done right I asked American Home Shield to assign it to Rick at Pride County Plumbing and it was the best. Then through his message, Rick got AHS to pay for the repair for the damage to my wall that American Quality did. I’m totally satisfied with American Home Shield.

I had a leaky faucet and a leaking pipe in my toilet wasn’t bolted down correctly. The online claim submission at AHS was easy. The contractor was nice and actually offered to look a separate project that they weren’t even there for just to make sure I did it right. They were very nice and thoughtful.

American Home Shield has been fine, but their vendors are not. They should never use one particular vendor. It was a nightmare. We had a leak in the house so I called AHS and then, they called a plumber and the plumber told me that I need a leak detection company. So they sent out Myers Plumbing but they told me that they don’t have the ability for leak detection.

I submitted a claim to American Home Shield for my dryer. I did it online and it was very easy navigating their website. The technician that came out looked at the dryer, fixed the problem plus did some preventive stuff and replaced every moving part underneath the drum of the dryer. Since then, the dryer has been working great. Having a warranty on your property is absolutely the best thing. When the boiler needed to be fixed during the winter, the guy actually came on a Saturday because it was cold and he did everything in his power to make sure we had heat. They fixed our air conditioner, too. The only thing that has changed was how much I have to pay upfront for each job. Other than that, I would recommend this company to everybody who owns a home because stuff happens, and I will tell a friend that they should have them.

My dryer was making noise, and I submitted the claim for that issue online and it was an easy process. The contractor sent by AHS was wonderful and very informative. Now my dryer is working beautifully, and I'm very pleased. It was a perfect experience.

We had a leaky water pipe that had cracked underneath our kitchen sink. We submitted the claim and as usual, in a timely fashion, American Home Shield put us through a plumber, provided that they contacted us within a couple of days and came out, examined the damage, had to get a part and replaced the part. We're satisfied with their work and timeliness. We have been with AHS for over three years now and found them always to be very efficient and professional. They also make referrals to appropriate providers.

It has been 4 weeks and counting and I am still unable to live at my house due to a leak in the water heater. They have ordered the wrong water heater twice and have wasted my family's and the plumber's involved time. I have tried to talk to a supervisor many times and have not been able to. I wonder why? Probably other customers experiencing this kind of service. The customer service department gives me different answers every time. Call back later to speak to a supervisor. They do not take calls after 3. No good. Call tomorrow. No supervisors on the weekend. Bunch of circus clowns running this show. Run!

American Home Shield (AHS)... sent a subcontractor to look at a front loaded washer. I told the guy it was not getting to rinse cycle. Started the washer. Washer did not go to rinse cycle. He diagnosed foreign object in tube... without looking at tube. Claim denied by AHS. I tried to talk with customer service... No help.

My heat pump was making a loud noise for the past couple of months and I can hear it making noise in the bedroom. It got extra loud and I said that I’d better call American Home Shield in case it's gonna blow up. I got a little nervous because I'm 72 years old and I live all by myself. I called on a Friday evening and someone came here on Monday. He checked it out and then let me know I needed a new heat pump and that's what they've put in. American Home Shield has always been nice and they're doing okay about me because they always send somebody.

We recently had a dryer that wasn't heating well, and we had to put in a call for it, which was simple. The contractor did an excellent job and now the dryer's working great. I'm able to dry my clothes rather than running them for hours to get it to dry. Overall, American Home Shield has been really good. We've had multiple calls over the two years with them, and they've done a great job.

It’s been great for the most part whenever I call American Home Shield. I had some electrical outlets that stopped working and needed technicians to come out and change all that. I submitted the claim online and the company that would be coming out emailed me. The contractor called me five minutes after I submitted the claim and set up an appointment time to come out. They came out and it was great, and the outlets have been fine since the repair.

My washing machine wasn't spinning and agitating enough to crumble up the powdered laundry soap that we were using. It will just crump in the bottom and so we went to liquid. I submitted a claim for it and we could't get anybody out here for quite a while. Then, when someone came out, it still wasn't working. The guy had to come 3 times and it could've been even better. He had to tear it apart and to wait for a part and then he had to come back out and replaced the part. He repaired it but I was without a washing machine for a month or so. Right now, we're in the process of making sure that it's working properly since it doesn't seem to be spinning like it's supposed to all the time.

I recently filed a claim with American Home Shield for my hood range through email. Their website was easy enough to navigate through. It was user-friendly. In two days, a technician was sent out and he was good and not in a rush. Everything was good but they need to order parts, so we need to wait about three weeks to get the part. Overall, AHS has good service and it's worth it to cover your home.

Submitting a claim with American Home Shield was fine. They were really good and very accommodating. It was done really well and I can only say excellent things. I talked to the representatives and they were courteous. They took the information and got back to me. They told me the company they were referring us to. And then, they called me back and they came the next day. There was a plumbing issue with a bib for hooking up the washing machine and they did just fine. They also fixed the ice maker, however, I had to pay that because that wasn't covered out of the warranty. The contractors who came out were nice. They were both men and they were good. We talked and they took their shoes off. They were nice and didn't get dirt in the house. It went well.

My AC wasn’t blowing out any cold air at all and it got muggy. I called it in to American Home Shield and within 24 hours they were able to get a contractor for me. He was great and he knew his stuff. So far, the AC has been working good.

The pool would not prime and the pool company that American Home Shield sent out was really good. Even though they haven’t fixed the problem yet, they are responsive and extremely polite. They called and came right away, which does not always happen. This particular service call was one of my better calls for sure. The technician really spends time when he comes out here and I feel like he will figure the issue out. It’s probably more than just one thing that’s wrong with it so he’s trying to move to those steps. And they have the ability to place the recall.

We had water in the basement because our water heater was leaking, so we contacted American Home Shield. I went online and I filled out a form online. The online process was good and easy. The contractors that American Home Shield sent out were excellent and professional. They came and got the job done quickly. Everything has been working great since the repair. American Home Shield has been really responsive and good. And I've been telling people to use them.

Our air conditioner wasn't turning on and there's something wrong with the electrical too. First, American Home Shield sent the air conditioner people out but they couldn't figure it out. So, they referred us to electricians. Then the electrician was able to figure it out. He was not a friendly version though and I wouldn't recommend him to a friend but he got the job done. He didn't want to make eye contact with me which was weird. He didn't seem like he wanted to speak to me. It was awkward. It seem to be because I'm a woman and he was of Arab descent. He didn't even knock on the door. He just waited and let my dog bark. Since the repair, we ran the air conditioner a couple of times when we had a little heat wave and it struggled to get the temperature lower than 75 but it eventually made it in about four hours.

I submitted a claim with American Home Shield on my heat and air conditioning unit. I called them and they got a company come out and check it. The tech checked it, and he said it needed a part. However, he had trouble signing the part or the part cost too much. They came back and told me that I would have to pay $1000. I said that it was a lot and asked if they didn’t cover all that. He said they didn’t. Finally, when I got in touch with Guarantee, the people that were supposed to do the unit, they told me that it was a new unit. I said I did not know that it was a new unit. The rep also said that it was a whole new unit and I was paying them the money because they got to update it. It ended up being $1500 and they came out with a brand-new unit and put it in. However, it didn’t work for a while so I asked what was wrong. I called them, they came back, checked it, and they fixed it. And, overall, it turned out to be really good.

I called in a claim with American Home Shield for an air conditioning issue, and then I also submitted a claim online for the water heater three weeks ago. The contractor, Lambasio Inc, did both of them. I’ve dealt with Lambasio for years and they’re a great company. The air conditioner wasn’t keeping up and Lambasio did several things and got it up to speed. But we just haven’t had any real hot weather yet to really know, so they left it open. I was supposed to let them know if we’re having any issues with it. But they did what they could and so far, it has been running okay.

The kitchen faucet was leaking. I submitted a claim with American Home Shield and it went fine. Putting in the claim online was super easy. The contractor that came out, Hero’s Plumbing Service, was professional. They did a perfect job and the faucet is now working perfectly.

I've been with AHS since August of last year and I've had a good experience. I've submitted my claims over the phone, but getting through to customer service has been a challenge. One time, there was a 20-minute wait and I couldn’t wait any longer, so I hung up and called back the next day. 20 minutes was just too long. I’m going to try the online next time. Their reps are very friendly, cooperative, efficient in taking the claim, supportive, and pleasant. I talked to several of them and never had any problem once I got someone on the phone. Once I’ve put in the claim, the technician showed up within one to three business days. I requested them to give me a call 30 minutes ahead of time and they did. They were professional and got the job done in an efficient manner.

Several months ago, there was a Facebook post about American Home Shield and it was positive. It was put out on their website and people made terrible comments about the service. But we've never had any problems with American Home Shield. They have always been able to come out and get things taken care of. I definitely like American Home Shield and I'm very thankful that we've had it.

The circ pump on the outside AC unit wasn’t working properly so I filed a claim with American Home Shield. I went online first and it was a wonderful experience. Then I went on the phone and the rep was excellent. Zaragoza’s Heating and AC is a great company with good people. They came out quickly and my AC is now working well. I've been with AHS for quite a few years now and I really appreciate them. They have done a good job.

American Home Shield repaired our air-conditioning system. We just moved in our house about four months ago and once the weather started to get a little bit warmer, we turned on the AC. We noticed the issue around early February. And it turned out that the compressor was not properly functioning. So, the air was blowing but it wasn’t getting cold. Home Shield replaced the compressor and everything is working fine now.

Our AC wasn't working so I called American Home Shield like I normally do. They dispatched a call to someone else then I waited for the company to call me. The contractor then came and looked at my unit. He discovered the problem and fixed it. And it's been working great since. I would recommend American Home Shield as it helps save on repairs in an older home.

We enjoy having American Home Shield and they've been able to help us out with our air conditioner a few times which has been nice. Their reps are helpful. We have an eight-month old in the house, and I can tell them that and they can get someone out quicker 'cause it is a sensitive situation. We've had the techs out twice, and the company that AHS used the second time was much more professional than the one that we used the first time. So, we appreciated that. Our home's only 11 years old, but having AHS has been helpful for us and I would recommend it.

I had a problem with my sink and whoever we hired was through American Home Shield. And then my heat has not been working this entire time that I was here. Someone came and he was here for like over two hours at least trying to explain to me. And then we realized it’s some wire damage in the walls. I needed to get approval if the insurance would cover for him like going into the walls to fix the problem and they were denied. So the heat is still broken. But the contractors have been very pleasant. They’re both very polite, friendly and informative. It was a good experience.

I had a couple of claims with American Home Shield and all of them had a bad experience. The most recent appliance call to American Home Shield was for an old dryer that failed. The tech was called and they came out, looked at it and then spent a lot of time trying to figure out how to get parts for this 30-year old dryer. He came to a conclusion that he couldn’t. And so, American Home Shield replaced it with a new dryer. And when the guy delivered the dryer, he brought the dryer out. In order to put it in its tight fit, he has to pull the washer out then put the dryer in and then put the washer back. The installer said he can’t touch the washing machine so they just left the dryer there. My property manager actually installed the dryer and it was kind of a stupid work.

I did a claim online with American Home Shield for someone to come fix my hot water tank, but I didn’t like the guy they sent out. He tried to charge me to the extreme and I knew it didn't cost that much for new piping. I also don't like anybody coming in here and they feel that they can take advantage of me because I’m a woman. He was trying to charge me a lot. He said that they only pay for the replacement and the removing, and he was trying to charge $1,000 for some pipes. He said that he gotta pull a permit and then, I would still have to pay the $1,000 out of my pocket, and I didn't like that. American Home Shield told me I can go out on my own, so I did it. I paid for it to get it done and I'm waiting for the guy to give me my receipt so I can send it in to them.

There was a leak in one of the upper areas and I told my renter, “I'll take care of it, and you can do whatever you need to do.” She made the claim to American Home Shield. They had to go in, take a part of the sheetrock out, and repair it. It was taken care of. Also, I've had some work done on the pool pump that was reasonably well-done. They’ve done what they needed to do and then informed the warranty company what needed to be done. Most of the time, it has been fairly painless as far as getting things done.

We purchased a home and found out that there was a leak in the wall behind the washer and dryer. I submitted the claim to AHS online and I got a phone call within a day of placing the order. All the drywall had to be removed because it was soft and wet, and it turned out to be a leak from the hose coming from the garage into the house. My husband was the one that met with the contractor and he was pleased with the experience and the outcome.

My most recent claim with American Home Shield was for a problem with the pool. However, the problem was when I purchased the home warranty, I asked questions but I didn’t get the breakdown until after I had the contract. I was told that everything was covered from the filter to the ground and anything underground or in the pool wasn’t covered. When I moved in, the filter, the pump wasn’t working in the pool and there was a cleaning system.

We had a faucet in the shower that would continue to run water if you put it in the off position. We had to go outside and shut the water coming from the street to the house till the techs could repair it. Submitting a claim to American Home Shield was easy to do and they were prompt so I had no problems. I called American Home Shield and the rep was courteous. She got right on and said she'll have somebody out first thing in the morning because it was about 11 o'clock at night when I called. And sure enough, I got a call at 7:02.

My problem started on February 20 when my heat went out. My furnace was emitting a burning smell that was coming through my vent. And the smell was toxic because I couldn't leave the windows closed when that smell was emitted through the house. The temperature was already low. It was close to freezing and so I have to open my windows.

I made a claim with American Home Shield for two things. AHS charged me for the $75 fee and then AAA Appliance also charged me. So, I was overcharged twice and I filed a claim for the $75. And on the the other one, the washing machine, which was out of order. The guy who came to fix it that AHS ordered told me that it will have to be replaced. Two weeks passed and nobody called to replace it and we could not wash. I called their customer service department and the guy who extended my contract told me to file a claim.

The garbage disposal had a noise as there was something stuck in there. My husband submitted the claim online and we didn't have any problems submitting it. The contractors came out, and since the repair the garbage disposal has been working fine.

We have been with American Home Shield since the house was bought and the couple of times we have used them have been great. They're wonderful. Our fan wasn't working and we had a bad experience with another contractor, but they switched to South Cooling and they arrived on time, took care of what they needed to and were very professional. Everything is working great now.

We’ve always been extremely satisfied with American Home Shield. We had some work done the year before when a switch was tripping and so they replaced the switch. And then this year, the whole unit decided it just wanna die. Submitting a claim was very easy. My husband logged on to the website and filled out a request. And we had a confirmation within a few minutes and then the contractor that they contracted with called us almost immediately. The contractor who came was wonderful and we've never had an issue with any of the contractors for any of the claims that we submitted. A gentleman whose name is Theo works for the company that normally comes and he's great. So far, the unit that they decided to put in with American Home Shield has worked wonderfully. And within the month of repairing it, my energy bills have gone down. It has helped me save money. Overall, American Home Shield is dependable.

The last guy that AHS sent was great. He fixed the problem. He was very professional, knew what he was doing and had a lot of experience. The claims submission went fairly smooth and fast. We had somebody out within a week. He couldn’t do it so he recommended somebody else and it was the gentleman that came at the end and he was able to identify the problem and fix it.

I had a plumbing issue and I submitted my claim to American Home Shield online and logged what the issue was. Then, I was contacted back by the company. The contractor was professional and courteous. I've also submitted a claim by calling and I talked to someone at AHS. That was also a plumbing issue and they took care of it. They were prompt and I'm very satisfied with it at this point in time. My son-in-law referred me to AHS and it has been fine ever since.

We had someone come out to fix the air conditioner. It wasn’t cooling and the contractor put in more coolant into the unit. Our interaction with the contractor was fine. He talked to us and told us what was wrong and what he was going to do. When I submitted the claim, I did it over the phone. And since the repair, AC has been performing fine. We were, however, disappointed in the plumbing, but, other than that, AHS has been fine.

My garbage disposal was not working and then I went online and requested for service with American Home Shield. Their website was pretty easy to navigate. They sent me a text and an email said that the contractor was gonna call me and they gave me the numbers I could call in case the contractor didn't call me back. Then within 24 hours after my request, a lady from American Home Shield called me.

We had a stopped drain and we were assigned a company but they could only come on Monday and we really needed to have it done over the weekend. So, American Home Shield accommodated our needs and assigned another company. That person came, he took his time and cleared the stoppages. He was very good and we were very pleased with him. I would recommend AHS.

I had a good experience submitting a claim with American Home Shield. I do it online and sometimes with a follow up on phone. The contractors they sent out were great. It didn’t take them long to come after my claims were submitted. There were just things that I had to do that I didn’t do that made them have to come back. Other than that, my old oven that was as old as I am was replaced and it's performing excellently. I'm now able to do more.

On December 29th, I called American Home Shield and they said that they will send someone within two or three days and they will charge me a $75 fee. I said “Fine.” AZ Plumbing showed up at my door and they said that my AC had a blown up fuse so they replaced it. After a day, a fuse has blown again, so they came back and they again replaced the fuse. They told me that if it fails one more time, to call them up and they will do something different. It has blown up again, so they came a third time, did some research and spent 2 hours. They then said that the motor is bad and that they have to order it. It’ll take about a week for the motor to come so I said that I will wait for a week. But the motor did not arrive in a week. It took about nine days and by that time we were ready to leave for India. We already had a vacation plan.

Submitting a claim to American Home Shield was straightforward and I usually do it by phone. My recent claim with them was for a repair of the attic roof. Our fans failed so our attic was getting very hot. But I had a hard time getting someone to want to do the work. First, two folks came out. One of the contractors was McGee services and he was absolutely horrible. The guy showed up and said, "They don't pay me enough to do this. I wanna get paid a 100 bucks and I 'm not doing that work." The guy had been out to our house twice and he refused the job twice as well. One of them was the doorbell and he said that he’s not crawling out to our house to look for the transformers. They had to send another guy out who did it in five minutes. That's not the type of person that AHS needs representing their warranty program. So AHS needs to qualify some of the contractors better.

I called American Home Shield when the disposal wasn't working. Then plumbing services came out. The technician was very good and had to get a part. Then he came back. Everything was great.

My most recent claim had to do with my flood pump that went out. I called it in at American Home Shield and everything went well. The tech came out the next day and did a great job. He was very professional and informative. Everything's been good since the repairs. I've been with AHS for a while so I'm a loyal customer, and as long as my needs are met and taken care of, I will not leave.

When I tried to heat something up in the microwave, it sparked and looked like it may catch fire so that was scary. I called American Home Shield and talked to a rep and they took care of everything. They told me someone would be calling me to schedule an appointment so it was very easy. The reps were excellent and the contractor was very professional when he came into the home. When he rang the doorbell, he introduced himself, told me who he was with and made sure that he was coming for the right reason. He identified which product or appliance he was coming for and when I said yes, he went straight to work. I was very, very impressed. Since then, it’s been working perfectly.

We had to get a new water heater. The other one that stopped working was leaking and the pilot lights were falling out. We were on vacation then but we had a house sitter and American Home Shield has always been good to respond when we have an issue. We were very happy with them. But we just had a grinder pump in our home and we needed a warranty system that had grinder pump coverage. When I talked to them to add it, they said that no home warranty had grinder pump coverage. But I found out different. Somebody in our neighborhood told us that they went with HSA which had the coverage for a grinder pump. They’ve also always been happy with them so that was why we switched.

It’s the first time I have used a company like American Home Shield and they’ve been very professional. My 20-year old microwave cracked out so I submitted a claim online. My online experience was wonderful, and it was very easy to use. And the turnaround time was quick. Somebody got to me in less than 24 hours. The contractor came out and he was very good. His name was Matt and he was very thorough. If only I knew what he was talking about, it would have been better. But it was okay, he repaired it. Since the repair, it's working as good as it's gonna work. I’ve had nothing but ease working with American Home Shield. They've gotten everything done.

American Home Shield has sent out different companies here and their techs have always been nice. We had one for our air conditioner and that worked out. Then for our new air conditioner, we had a maintenance company come out for the fall. They also came out in spring for the AC and the heater. But with the AC, we had to add Freon on it and it was a brand new one. Then on our most recent claim for the icemaker, the contractor took it out to check and ordered a replacement so I didn’t have an icemaker for a few days. Although they brought back the right replacement, it was like the one we had before and still doesn't make ice quickly as it should. But as far as people being nice or trying to help, AHS has all done that. Their rep also has always been very nice when I submit a claim over the phone. I'd recommend AHS to a friend.

I was having an issue with the heating unit and the fan wouldn’t spin. I went online and submitted a claim for it to AHS. Navigating the website was easy. Then after a couple of hours, I got hold of the contractor. I really like the contractor. He was very informative and great and if we had a problem, I would give him a call back and he would come in and double check. The heating unit seems to be working now. The only problem with AHS is when you call, you’re on hold for a long time, that’s why we did everything online. The first time I called, I was on hold for 45 minutes.

We had a leak and the first person I talked to at American Home Shield arranged for somebody to come out within two days to fix it. But from there, the experience went down. The plumber cut a hole in our ceiling and fixed the leak. He said that he would call American Home Shield and they’d send somebody to fix the hole. He then left. A week later, I called American Home Shield to see what was going on. They had no record of the plumber calling to report and of the hole needing to be fixed. If they knew that the plumber wasn’t going to fix it, they would have arranged to have it all fixed at the same time. I spoke to two people five days apart. Neither of them submitted the work order to have it fixed. I finally called back and spoke to a fourth person after the initial call to have the plumber out. She was able to arrange to have somebody come fix it and he called me.

Something was wrong with my boiler as it wasn't heating, and so I called American Home Shield for that. They gave me the number of the company that they were going to call and then the company called me. What I didn't like was that the company would call me within 24 hours, and that means that I can’t go anywhere for 24 hours since I'm waiting for the phone call to tell when they’re coming out and I don’t wanna miss that. They should call within an hour or two or call the next day. Waiting for 24 hours didn’t make me happy. Nevertheless, the contractor who came out was very nice and the quality of their work was good. The heater works now.

AHS is a great company and I've been using them for a year now. I was with another company before and Home Shield was recommended by my father and my brother who both had them. When I have claims, my experience has been very good with AHS and the quality of their contractors' work has been excellent. I recently called them for my AC unit. Somebody looked at it before and they forgot to tighten a bolt screw and a nut. So when I turned on my AC, something was banging around. Then a guy came out and put the screw back in there.

AHS has responded every time I contacted them. The first time I had an issue, it took a little while to get some response at first. But once I figured out how the system works, to contact people and to get things rolling I didn’t have any problems. AHS sends me an email almost right away and they get a hold of the service people. They’ll give you the contractor's phone number and the address so you can contact them as well. They’re pretty local in the area where you’re at to make things easy and get things done. We had an issue with some electrical flickering lights and it was making noises. I turned the microwave on and it looks like it was losing power. I called AHS and their reps helped me. The contractor did a good job and I was satisfied. They got whatever they needed to get the job done and once the service was done, that was it. They did a pretty good work and they’re quick. I would definitely recommend American Home Shield.

We filed a claim online to American Home Shield when the toilet cracked. They tried to send the contractor right away but I had problems with the guy getting there. It took a long time to for him to come out and get that toilet fixed. The contractor said he couldn’t get a hold of us and he also canceled several times because he had an emergency. But my toilet being cracked was an emergency and he should have wanted to fix that too. When he came, he said that AHS doesn’t warrant cracked toilets so, he sent off for a different kind and it was way smaller than the one that we had. Nonetheless, I would recommend American Home Shield. Every time I called them, somebody was very prompt in getting back with me.

A month ago, my fridge was not working. The temperature was not freezing. Submitting the claim was not a problem. Online, you can do it easily. Afterward, the contractor came and saw the appliance and he recommended certain repairs. So I called American Home Shield asking if they have any other options, like doing cash out and then I go and buy a new one, and how much they were going to pay me if I cash out. And we've decided to repair it and I wanted to get back to them and say, "Hey, we're repairing," but that process is not smooth because I have to go to some kind of a purchasing department, which is different and not the regular customer service department. It goes through three different people.

I filed a claim to American Home Shield and waited for a response if my warranty was gonna cover. The whole process was very smooth and pleasant, so I didn’t have anything to complain about. The contractor that came out temporarily fixed the problem first and then came back with the other parts. That took a couple of days. Still, since the repair, the performance of what they fixed has been very good.

I had a couple of circuit breakers that kept popping and the power kept going out in my master bedroom. Submitting the claim with American Home Shield was very easy and it took me two to three minutes. I went online, filled out a form, and then I got a text message saying that Quality Electric will be calling us. The electricians came out and they replaced the circuit breaker. However, they didn’t have enough parts with them to replace the others that were tested bad as well and so that took them about three weeks. Still, they came back and finished the job.

I have the air conditioner checked twice a year before summer and before winter. The company that American Home Shield recently sent seemed to do a good job and I like them. Scott from Baily’s and Baily’s was here and he replaced the heater. When we checked it the last time, the heater wasn’t working and I wasn’t worried about it ‘cause I don’t use it. But I was also concerned with the ducts that had mold and since I was going to get in touch with them anyway, he checked the heater and replaced it. The repair wasn’t long, then we tested it and it was working. I have recommended AHS to others.

American Home Shield was good but I only had them for two months before I discontinued it. The problem was the contractor. I had an issue with the toilet and I submitted the claim over the phone. It took a couple of days before a technician came out and when he did, he acted like I was bothering him. The problem wasn’t fixed either, and the toilet was still running. He said he was fixing it and then he gave me some information about something that I had to do with the main water line. So when my daughter came home, I told her about it. She called American Home Shield again and requested not to have the same technician come out, but he was the same technician who came out.

I have a receipt from Value Rooter (the company that AHS sent out) that says that they fixed our sump pump. Since March I’ve been calling AHS and we’ve been told by four different people that it should have been covered per our contract. We sent in the receipt and each time we were told we sent it to the wrong place and given another email address. We then were told that the previous customer service representatives told us the wrong thing, etc. I was even then rudely told, “Well I see you’re getting angry. You’ve been calling every other day. You need to calm down ma’am.” Never have I been rude to customer service, and yes I’ve been calling because repeatedly I’ve been told I would be contacted back within a certain time period and yet nothing ever happens.

Although I do not agree with the response from AHS and the manner in which this incident was initially handled, I was subsequently contacted by Stacy ** from AHS. She was very understanding and in the end she agreed to settle my dispute by reimbursing me for the expense of the faucet. I thank her for her understanding and prompt response. I sincerely hope that in the future any other incident is handled in the same reasonable way.

I've been a customer of AHS for about 15 years. Usually they have been real good and I have been satisfied. Then I called about my Viking stove, which is an expensive commercial stove. Two of the ignitors on the stove quit working altogether, and the other two continue to try to ignite after the stove is lit. Also, one of the ignitors in the oven quit working. My complaint is this; I called in my problem 3 1/2 MONTHS ago. A contractor came by, told me I needed ignitors. He came back a week later with the wrong parts.

I came back home and my son was taking a bath. But then, the water was leaking through the ceiling so I made a call to American Home Shield. As soon as I put the claim in, they called up the technicians they had and got them to reach out to me. The plumber called, said when he was en route and showed up on time. He was very polite, courteous and professional. He checked the problem out, filled the tub back up and but didn't leak anymore. So, he didn't see what the cause of the problem was. However, there was a little round part in the middle of the tub where the water goes down the drain and that part didn't have screws in it. The plumber said that the water possibly ran through there. He tightened it up and also cleaned a little silt where I close the door where I the tub is at. He also said that if we need further service, we should give him a call.

American Home Shield is a great program and very valuable to have. I tried a different one before, but that was just not the program. I've had AHS for over a year and they are the best by far. The customer service is great, they're people of their word and they respond immediately, which is excellent. They send out some great people, too. Recently, my dryer was screaming continuously. It sounded like something was stuck between the barrel and the thing, and it was constantly scratching. I submitted the claim online and their website is great. But I may have missed the technician's call and it's possible someone had called so, I'm gonna contact them again. Normally, the technicians go out right away. They’re very friendly and they keep me up to date as to what’s going on and what parts they’re using, and they even give me information on what I need to do for future use. I’m very happy with the program and I will let several people know.

We had a hot and cold water shut off valve in our kitchen that was leaking and water went into our pantry. I submitted a claim with American Home Shield and it went great. They originally said that it was gonna be a couple of days before they could get somebody out. But after I told them that we didn't have water on and I was a week overdue to have a baby, they said somebody was gonna be here the next day. And they pushed it through and figured it out. They put me on hold and called the place directly to make sure that they could get somebody out here ASAP. They were really helpful and when they knew our situation, they went above and beyond. We were really grateful for that.

I did the request online with American Home Shield for the refrigerator. And the contractor Air Squad Heating and Air Conditioning contacted us. We set up the appointment and they came out and fixed the refrigerator. The technician was nice. He was on time, friendly, and was in and out pretty quick. I was a little concerned but the refrigerator has been working great since the repair. I would definitely recommend American Home Shield.

The water heater quit working and we submitted the claim to American Home Shield online. Their online process was fine. AHS sent a contractor who did a good job. Since the repair, the heater is fine and I recommend American Home Shield.

I had something wrong with my switches and my light wouldn't come on. I called American Home Shield and in a day or two, they sent the contractor. The gentleman was very professional. He explained everything and everything's working great, so far.

We had to have our air conditioner and heater unit replaced. We filed a claim with American Home Shield online and they sent out technicians in just a few days. When they came, everything was clean, tidy and efficient. But, we still had to pay around $2,600 out of pocket because there needed to be a crane, an inspection and a permit as the replacement should be done on the roof of our home. I wasn't aware that these were not covered by the home warranty until I spoke with American Home Shield. Still, I would recommend them.

I called in a claim for my air conditioner with American Home Shield and I was able to get through quick enough. The contractor came out, checked our air conditioner and they saw that the thermostat needed changing and they changed it. He was great and his work was excellent. AHS is worth getting.

I recently filed a claim to American Home Shield for my garbage disposal. I did it online and the process was easy. They have a user-friendly website. The contractor who came out was very professional and I was very happy with the service. The information he provided was really good and it has been doing great since the repair. I'd tell others that it's a good idea to get an American Home Shield if you're not certain about your appliances and their duration.

I had a refrigerator that was acting up and neither us nor my electrician friends could figure it out. Moreover, I had a few other things that were not working properly. I talked to AHS's representative and I was scheduled very quickly. The contractor was very professional and had a high level of expertise. The first time he came to figure out what was wrong with the refrigerator, some water was coming underneath of the refrigerator. He ordered a part, which took three weeks to arrive. I called AHS because he was taking really long. It took longer than expected but after the piece came, AHS called me right away and then I had to wait a few more days for them to come. And then he told me, "Well, it's fixed. You would not see no more water."

I called AHS twice for two different things. The claim on the bedroom sink, the technician from Allstate Plumbing was very professional. She was very kind and very on time. The one on the bathroom upstairs and the one with the dishwasher, it was a bad experience. A different contractor came to the house for the dishwasher. I explained to them that the dishwasher in the kitchen wasn’t working properly so they opened the door and they got some parts. They said they were coming back but they never did. When I called American Home Shield, they said that they cannot do anything until they got the reports from the tech.

We bought a new home and American Home Shield warranty was included. If we paid a fee, they would have a locksmith come to key the home. We submitted a claim and it went really quickly. They told me who was gonna help me and it happened faster than they even said. We had someone out in just days so that was refreshing and much appreciated. My husband was there and he said that they were great and very fast as well. American Home Shield is a great service and everything’s going great.

I called American Home Shield first for plumbing and when I got the appointment with the plumbing company to come out, they couldn't come for five days. And since it was a running toilet, I decided I would YouTube it and try to fix it myself and I did. Five days was just too long for a running toilet. Then, two weeks after that I experienced a clogged toilet. So again, I contacted them and this time, notified the company. The same company got sent out again but this time, they were there the next day. James was very professional. He was on time, gave me heads up via phone and text when he was going to come early and finished on time, cleaned up after everything.

I submitted a claim for my dishwasher online with American Home Shield and it was pretty easy. We had to switch out companies though because the first one said that they couldn’t do anything. I called the representative and he told me that I could get a second opinion. He sent us another person out and he repaired it. I’ve been with AHS for over two years and I’m pretty much satisfied because this is the second time I used them. My garbage disposal unit was messed up and they sent somebody out and did that. In fact, I mentioned AHS to my family members and friends.

My garage door wouldn’t open. I submitted a claim online and the website was easy to use. It was good. Then the tech came after a few days. It was really fast and I was surprised. He looked at my door and he told me what was needed to be done. I had a very good interaction with him. He told me this might need to be done in the future but it’s working now. A piece fell off but it’s still working. It was my first interaction and I was very impressed.

Sometimes we've had an issue with some of the contractors that we’ve worked with but we’ve never really had an issue with American Home Shield itself. For our plumbing claim, the issue ended up being a root in the line and it was causing a backup. SDL Plumbing came and fixed everything. The contractor also educated my husband on what he needed for the future and what to look out for.

The heat pump had a hole in it and when I submitted the claim online, I already had an account set up with American Home Shield. They were really quick to respond. They assigned a contractor as soon as I made the claim and he came out relatively quickly. The work's not completely done yet because there's been a whole process to fix that one wrong thing and then they found something else wrong. But the communication with the contractor has been great and they’re installing the rest of it on Saturday. The home warranty is a great expense and it’s definitely worth having the coverage. I’d tell others to invest in it.

I paid my fee for the year and didn’t need to use my home warranty until the week. I called in the claim with American Home Shield and it took them a reasonable amount of time to get someone out. I sent in $75 and a plumber came out, looked at the dishwasher and solved the problem which was it was not installed correctly. Therefore, the mechanisms could not work. The plumber had to come back and he worked for a very long time repositioning the dishwasher and then the mechanisms could work and it's been fine ever since. He was very polite and knowledgeable, and I was very pleased with what he did.

There were three different service providers that were called by American Home Shield for my plumbing claim, and it was not until the third that it was actually serviced properly. It was misdiagnosed by the first plumber that was there. He said it had nothing to do with plumbing, but it was the main plumbing line. Then he told me that I was gonna have to repair $36,000 worth of things in my home which was not the case. I was in panic mode because it was my first day moving into my property and I couldn’t get a resolution or an understanding of how quickly it was gonna be serviced. The next contractor was a Hevac person and then another plumber came, and they were both excellent. But it was a lengthy repair. It took literally four days to finally get it resolved. They came out on a weekend for two days after I first called and then it was not serviced because of how long it was gonna take.

American Home Shield sent out a company for our heating system and I liked the guy who came out. But he put in a different thermostat because he said they were out of the more expensive one. It was strange but it was fine because we didn’t use all the extra stuff. Plus we would have had to wait longer. I was happy but I could hear something. It was clicking and I called the company back. The guy came out and said that the reason the system was making a noise and was not clicking on and off was that the dryer was out on the compressor outside. He also said that our breaker went out but he had fixed it which I appreciated.

American Home Shield has great service. I had a door locked recently, my wife filed a claim for it and they were quick. The locksmith that they sent was good and they came out and were flexible with us. AHS did a great job and we were happy.

The water heater blew out at my house and the first person that American Home Shield got out here reported a leak and wanted to replace the whole shower. And then, I asked the plumber that came in to replace the water heater to look at the plumbing issue I had in my shower. He said that I didn't need to replace the whole shower and that all I needed was to replace the little couplings. Because of that, American Home Shield did not cover and I ended up paying it out of my pocket. It should have probably been paid by American Home Shield and that is why I'm a little upset. Their representative can do whatever they can do. Basically, what I've learned is that every time I've called, they always have to refer it to be a fine line and there is nothing you can do. However, it's the service contractors that I'm not happy about. While they are knowledgeable, they always do the minimum so they can get more money.

The most inept company I think I have experienced!!! Where do I begin... No follow up on appliance failure after waiting weeks for a solution. You call the customer service line and the computers are down time and time again... What century are we in??? You go to live chat because you literally have to wait 30 min. I'm not exaggerating. 30 min on hold to get a live operator... and then chat shuts down while you are in line because it's time for them to close down for the night. There are never any managers on staff to solve problems. You will get an agent tell you that the manager will call you but it never happens.

Back in October of 2017 called in reference to ice maker not working and a leak underneath refrigerator. Contractor came out and notified me that it was an internal leak. It couldn't be repaired. American Home Shield refused that assessment and call for a second opinion. The second contractor came out and said there was a crack in the pan. Underneath the unit he said ice maker was repaired. The leak has continue and has damaged my wood floor and AHS refused to repair and also is charging me an additional service fee for the same repair. When the unit should have been replaced or repaired properly. After two more second opinions repairs still pending and AHS customer service refused to give me the Corporate offices phone number to address issues and said no one is available to address issue of damages and fees.

This warranty is a complete waste of money. I had a service call where all of the Freon has leaked out of my system. This company only covers $10 a pound (the freon cost $75 around). Do not use this company, I switched over after reading good reviews on their page, of course, they only post the good ones. Called my old company and they would have covered the total cost of Freon. THIS COMPANY IS A RIP OFF DO NOT GO WITH THEM... Shop around! It also took over a week to get the people to come out to fix it. Btw the weather is 60-70 here so it's not because they were busy!

I submit claims with American Home Shield over the phone. The first one was for a plumbing issue and then the second time was for an electrical issue and everything went smoothly. And then, everything was fine with the contractor, although he couldn't really fix the problem. He said it was something that wasn't covered so it wasn't resolved. I have to pay. Nevertheless, get AHS' service as it can be helpful.

Since we have moved into our house a few years ago, every summer we have had to have our air conditioner fixed at least once, if not twice for a leak... and the air unit was so old, that it took the expensive type of freon (which AHS did not cover). Each time we had to get it fixed it cost us around $200 if not more. If the leak did not get fixed the first time, and we kept having the same issue at least 4 more times, why would they not just replace the air unit? Because they dont care about their customers, they only care about their money! We ended up having to buy a new air conditioner on our own. I called to cancel our AHS policy and it doesn't seem like they cared to lose us anyways.

I was sold on this product as a convenient tool for homeowners to have especially when buying a home to have a worry free experience. I have attempted to use it twice, but they don't really cover much and the items they do cover has too many limitations. Just expect to be disappointed when you run into any issues and having to re-read your contract (not get an answer) contacting the company to only be told it's not covered. In the positive customer service is great, politely even though the only answer you get is NO.

I have had my service roughly a year. On 4/6/18 I called in explaining my dishwasher has an error code as well as my refrigerator is malfunctioning. On 4/10 they sent Alfa Repair, guy was in for all of 5 min and relayed he doesn't know how to repair the dishwasher and the refrigerator. He would submit a claim and be back. A week goes by and no call, I check the status and Alfa marked it as completed. I called AHS back. They set up another company for 4/17 between 7am-10am. I took a half day of work for the company to NO SHOW.

I've called American Home Shield several times. They replaced the water heater for us and they also worked on our modular washing machine. Submitting the appliance claim was a good experience and the contractor was very good. He was very professional and knowledgeable about what he was doing. He did the work well and everything is good now. We are very satisfied with our experience with American Home Shield.

I filed a claim to American Home Shield for my heating system that went down and the process was easy. They contacted a local vendor and the local vendor came out and gave it an estimate. They were awesome and very competent. Apparently, the estimate was higher than American Home Shield had wanted so AHS got a second opinion. By the time the original happened, that was very quick. And then from that moment, it seemed to take a fair amount of time to get a second opinion. The second vendor kept in touch with me a fair amount and they seemed competent. It was just more of a time frame. They said that they had many jobs before me that had been waiting so I can’t really hold American Home Shield accountable for that because they're intermediary. AHS ended up replacing the unit with the second vendor and had to order the unit which took two weeks.

I filed the claim with American Home Shield online for an air handler. Their contractors came in and fixed the air conditioner. They had to get the part for it because they couldn't fix it. It took a couple of days and I got two different people in the house. And most of the guys that came in were really nice, friendly and cleaned up after themselves. I just got American Home Shield two months before and it's a good deal. I know what I'm gonna pay for the year so I can budget myself for it.

I filed a claim with AHS for the sprayer on my sink that was stocked. I can’t get it so it just keeps draining the water. With calling, the hold time is a bit too long. So I just set it up online and then they came out and fixed it. The sprayer was the same day.

My experience with American Home Shield has been good. I have put in two claims, one for the heater and the other one was for something else. I submitted them online via their user-friendly site and both claims were resolved. Though they could improve on the structure and also the size of the font found on their site. At 33, I'm relatively young and I can figure out my way around the site. But for elderly folks who are not as tech-savvy, bigger font and better structure in the way of words would be preferred. Let's say, on one page it would be like, "Do you need to file a claim? Click here." less stuff around it and very basic.

We had a problem with our refrigerator and we filed a claim to American Home Shield and they were unbelievable. Within five to ten minutes, there was somebody sitting outside our neighborhood. Once when I called, there was somebody here within one to two hours, which was great. The contractor is a local business and they did a great job. Once I started talking to the contractor, the guy just lit up. He was very nice, very confident, probably working in a job well beneath his capability. And he wasn’t complaining either. He was polite, smart and he knew what he was doing. He fixed the problem and he didn’t do a workaround. There were some people who came in and tried to fix the problem on the cheap. But his experience had told him that was not the way to go. He said, “I’m just going to replace your ice maker unit because if I don’t, it’ll probably never work quite right.” So he did it and it didn’t take long. He was fast, professional, and our ice maker is working. It’s the kind of service you expect but rarely get.

American Home Shield's contractor has been out twice. There was a plate on the faucet in the bathtub that had worn over time. I couldn’t screw it tightly onto the wall, so the technician replaced that. But to replace it, he had to replace the handle mechanism too. The whole thing came in a kit and that’s what he put on. Submitting the claim with American Home Shield was really easy. I just did it online and then I got a text or email back as to who’s gonna come out. So far, all is good now.

I recently filed a claim online to American Home Shield for the hot water heater. The claim process was easy and the turn around was extremely fast. The contractor did a good job. They came in, evaluated what the problem was and fixed it. They were in and out in half an hour. Since then, the water heater has been working well. I would recommend AHS.

I had no difficulties filing an online claim with American Home Shield for my stove. They contacted me the following day. The guy that came was super. He knew what the problem was as soon as I explained the issue. A capacitor had blown on the stove due to the design. When I did the clean-the-oven thing, it would blow. He had the needed part on hand and although he had to pull the stove out of the wall to get the part replaced, he was in and out in an hour. It was a great deal and I won’t hesitate to reach out to AHS if I have an issue again.

Back in the winter time, we had a plumbing issue that had something to do with our septic tank. Our toilets weren’t draining properly but the septic tank didn’t have to be pumped at that time. The problem was something that American Home Shield can deal with. They sent somebody right out. So, we had a really good experience. And then we had another issue with a tank with the water heater. The pilot went out and wouldn’t come back on and American Home Shield sent a plumber for that too. That got fixed and that was fine too.

We had two separate plumbing-related items that were submitted to American Home Shield for repairs. One was a stop drain and another one was for the electrical motor not functioning for the garden Whirlpool tub. We made the claim over the phone and I spoke with one of their representatives. Then, they dispatched the technicians out and they were on my property in two days. The first technician was average and the second one was outstanding and I highly recommend him. The guys communicated what they were going to do and they worked on the project. Everything is fine since the repair.

My husband called and submitted a claim for the heater. Someone came to fix the unit on a Saturday, which was good since we didn't have to take a time off. It was really helpful, and the heater is working now.

We had a power outage and when I submitted the claim to American Home Shield over the phone, the lady that I spoke with when I first called was rude. Then I got disconnected and when I called back, I spoke with a guy who was much nicer. It was a couple of days before AHS was able to get the contractor out but Chris was a great electrician and he fixed my outlets and I haven’t had any problems. He was very professional and he finished the job in a fast manner. He was there by 9:00 and he was out of there by 9:40. I talked to people about American Home Shield and I told them I have no complaints and everything’s nice.

The oven was not working and we submitted a claim to American Home Shield by phone. The repair actually took some time because the technician came and he said that he needs to change a part, to order a part. And then we didn’t hear back from him. When we called him back, he said that we needed to call AHS so we did. And then they said that the part number was no longer available so they had to order a new oven. Overall, they need to have a better follow up. I had to make calls a few times in order to make sure that the replacement is in order and all that stuff. So, it took a lot of time for me to make it happen. Nonetheless, everything went well and I was happy with the service.

Our washing machine broke so we submitted a claim to American Home Shield through their website and the contractor came out in two days. The experience was great. He was very professional and on time.

A switch in our air conditioning unit was flipping back and forth. We called American Home Shield to file a claim, which was very easy. But their reps said I could also use the app to file claims. The process was quick, which took less than 30 minutes. Their contractor, Air Tran, came in and fixed it. They were very professional. The guy took his time to explain to me everything that was going on and what needed to be resolved. He went through each and every one of the situations, which made me feel better.

I had an issue with the ice maker and I went online to submit a claim to American Home Shield. I got an email from AHS that someone would contact me from All Keys Appliances. I ended up calling back American Home Shield and said I never heard from All Keys. They followed up on it and then the contractor came. When they came, I was not there so somebody else let them in. The contractor fixed it and called me to say it was repaired. Everything is fine now.

Recently we had a clog in our bathtub and a commode that wasn’t flushing well. We submitted the claim over the phone and the claims rep was excellent. From the time that I submitted the claim, I got a call that same day from the company that was going to come out and do the work. It was the next day that someone came out and he was very professional and competent. They got the drainage and the tub all cleared up. With the commode, it still wasn’t flushing well so they came out and we got a whole new commode. I couldn’t ask for anything more than that. Having a warranty is invaluable, and I'm just sorry it took us so long to realize that this was something we needed. I'd heard about American Home Shield and had thought about it, but I never followed through. Now, I would recommend it to anyone and I wanna make sure my family and friends have the same coverage that we have.

When I got into my home, there was a stain on my bedroom wall, which happened to be underneath an air conditioning unit upstairs. So, I called American Home Shield to have somebody come out and take a look and see if there was a problem with the unit. I was worried about mold and they had sent somebody out the next day. It seemed really quick. The person who came out was very knowledgeable, inspected the unit and walked through the home that I have two air conditioners. He made sure that everything was operational and confirmed for me that there was no problem. That the problem preexisted before I moved in. I now am very comfortable that I don't have an issue behind my wall.

My water heater wasn't turning on. I submitted a claim online with American Home Shield which was a whole lot easier and more convenient than calling. The water heater got damaged on a Saturday and I submitted the claim on a Saturday evening, so I didn't hear back until Monday. Then the technician didn't show up until Tuesday. Besides that, everything was good and I'd recommend American Home Shield to a friend.

Our heater went out in mid December after two different technicians - they finally said it needed to be replaced. That took a solid month. Now it's the Middle of April and we still don't have a working system. No calls, no one updates you, you call and you will be on HOLD for at minimum of 30 minutes. When you do get someone it's the runaround. This is EXPEDITED service! This is the second issue I had with this group. Back in September, I had to get the regional manager on the phone and I only tracked her down through our Real Estate Agent.

Today, April 19 2018 marked 43 days since I opened a request with American Home Shield to fix broken built in Bosch microwave (3 yrs old). I had 6 visits in my house from the appliance repair companies and electrical companies and we still not even close to resolve the problem. I'm attaching the spreadsheet with all appointments in my house and conversations with AHS representatives. This is the worst experience in my life I have with insurance company.

There was a problem with the turn knob of our dryer. I submitted a claim with AHS and it was really easy. All I did was call, give them my customer number, let them know which appliance was broken and that it's a General Electric, then they gave me a call in 24 to 48 hours to set up an appointment. The tech had to take a part at the top of the dryer to replace a piece underneath in order for it to turn on because for a while, it wasn't turning on by itself.

My microwave's door wouldn't open. My husband called American Home Shield and they were very prompt in getting someone out to look at the trouble. The contractors called us with the appointment the day after my husband called them and they came out in less than a week. Still, they were prompt compared to some people who take forever and don't get in touch. Furthermore, the contractors were very good about coming out, notifying us and keeping us informed about what was going on. The tech was very friendly, very outgoing and told us what the problem was. He said that they did not have the part inside and they would have to order it. He and one other fellow, each came out one time and both times the part that we got was broken. The techs didn't discover it until after they got it opened to put in the replacement.

Both the diverter in the shower and the garbage disposal broke, so I called American Home Shield and filed a claim. The rep handled it professionally and the contractor they sent out was great. He was professional and he got the job done. AHS provides good service.

DND Enterprises came out for my washing machine and my water dispenser for my refrigerator. The dispenser had no water coming out. It was freezing up. The tech figured out the problem with the washing machine and so he took care of that for us. Since the repair, everything has been performing good. He was very nice and very professional. He then looked into refrigerator and it would have taken a new door. And the door was $700 and they were gonna do that, but they were back ordered. So, they said that if we would settle for $540 on a new refrigerator, they would do that. So, we went ahead and bought a new refrigerator, and then showed them our proof of purchase, and we had that delivered. And then, they sent us a check for $540. Overall, American Home Shield has been great.

I've only had one claim with American Home Shield so far which was getting some common stuff down on my house that I just bought. Everything went well and went like they said it would. The experience of submitting the claim was always simpler and easier than what I thought it would be. The contractor called me back the next morning and I set up an appointment. They got in and got it done really efficiently and timely. They got everything done that day and everything that they did has been fine. I would recommend American Home Shield.

I’m leaving town in two weeks and I will not be back to my home in Tucson until the fall. The contractor that was sent out by American Home Shield was Super Drain Rooter & Plumbers and there were two different people that came out here. Apparently, when he first came, I thought that he put new guts in the toilet, but he did not. Then the second time around, he did that so I’m praying that everything is okay. The bottom line is that all these people try to get away with as little they can do and still fix it. They kind of do it half-assed, to begin with, and then hopefully, that works and nobody complains. But I’m not used to half-assed and it just wasn’t working. Referring to the toilet, that seemingly is working well now but who knows what may happen?

I’ve had American Home Shield before in the other couple houses so I chose them. We haven’t even been in the house a couple of weeks when we turned the air conditioning unit on and noticed that it wasn’t cooling. I got American Home Shield's number off the website and called in the claim. I’m still not sure what my account number is but they were able to recognize me by phone number and my address. The claims process went pretty smooth. The contractor came out and tested the unit and found the compressor was out. It was under warranty so they were able to replace it and I just had to pay for the Freon that they put in it. All in all, that was a good experience and they knocked it up pretty quick.

The on and off button on our dryer had broken, and so I had filed a claim with American Home Shield. They got a hold of a gentleman who came out the very next day and looked at it. He knew exactly what the problem was and he ordered the parts, and then he showed me how to use it. And in a week, the parts came in, and he came out and fixed it. It took 15 minutes and he was done. It was a very good experience. Everybody that they've ever sent out for us has been very good. So I would highly recommend them. I would advise my friends that AHS is probably the best home warranty thing to have. I recommended them to all my children and to several of my friends already and advised them that they should get a warranty because it's gonna save them a lot of money.

The heat was not working and I submitted a claim for that with American Home Shield by phone and had a good interaction with the rep. It took two days for a tech to come here and he was great and explained. They’re here replacing the unit right now. We had a misunderstanding because I was dealing directly with the contractor and he told me about the upgrade. I told him that I was interested in that. But somehow, nobody called me back and I ended up getting a letter from the buyout department. I called that number and told them that I was interested in the upgrade. However, I was very confused and frustrated and so I had to call back the contractor again and then he told me that I have to call back a different number. They should have sent me an email about the upgrade and I was supposed to either accept that or go ahead.

I submitted a claim online for the garbage disposal and navigating through the website that American Home Shield sent out was quick. The technician got to my property within 24 hours and everything's been good ever since. A warranty is worth having and I'd tell others not to wait till the last minute to get it.

My water heater stopped working and it was leaking water pretty badly in the basement area. It was an older water heater so there was no shut-off valve and I made every effort to get American Home Shield to expedite the order, but it still took a full week where I had running water in the basement. I had to have my 16-year-old son use the HVAC to pump the water out every morning, afternoon, and evening. It was also cold 'cause this was back in March, so it was a choice of either a cold shower or warming up water in buckets which is what we ended up doing.

The microwave door was broken and it didn't find a repair for the broken door and it wouldn't operate. We submitted a claim through American Home Shield on the phone and a technician was sent out in four days, not too long. He was very informative. He tried real hard to do what he could do and decided that it couldn't be fixed and AHS replaced it. I'd tell my friends that they don't need another warranty company. AHS is the one they need to use. It's super valuable.

My French door bottom freezer refrigerator wouldn't cool anymore. I called American Home Shield and filed a claim. The techs from Lawton Handyman came out on short order and checked the unit out, determined what was wrong and ordered the parts. The parts came in but apparently, there was a label inside the refrigerator and when my niece was over here, she cleaned it, folded it off and threw it away. The only way we can get the codes is to go through Maytag themselves and Maytag can’t get the codes that Lawton Handyman needs to repair the refrigerator.

My AC was not working, so I submitted a claim to American Home Shield over the phone. The contractor that they sent out was fine, but we ended up having to get a whole new unit since the coverage was not very good and the out-of-pocket was going to be quite a bit of money. We were looking for cash out and they said that it would be coming and there was a recording that that was what we wanted to do. But, I still have not heard anything back and it has been a few weeks now.

I called and made an appointment for a heat pump. I did it with the machine that American Home Shield has where you talk to them. Then it took a couple of days before the technician came out but they haven't fixed it yet. They’re saying that I need my cord but American Home Shield put a limit on how much they would pay and the cord is more than what they said they would pay.

One of the parts in the pool that was replaced had fizzled out so Expert Pools came out and they replaced it. It works fine now. I submitted the claim online to American Home Shield and it went smooth. Yet my communication with the contractor was much better.

We use American Home Shield all the time for different things at different times. I called to submit a claim for the light in the kitchen and it is now working fine. The AHS reps are so professional and they get the job done. On the other hand, the length of time the technicians responds depends on when the call is made. If I call on a Friday, they won't come until Monday since they don't work on weekends. If I call American Home Shield later in the day, they will try somebody to contact you the next day. Then, the contractor calls and makes the schedule from there and usually, it's pretty fast. Having AHS is very valuable. When you have a house that’s older, anything starts to happen so, it’s nice to have confidence that you have some insurance. We’ve put out as far as the yearly fee versus the amount of work we get done in the long run and we’ve come out ahead.

The fridge and the gas cooker weren't working. I submitted my claim to American Home Shield over the phone and everything went smoothly as usual. The rep listened and received each issue separately. Everyone did as well as they could, but not all contractors communicate the same way. I really like the person who came for the fridge. He seemed to communicate well. He sent a text message and called when he was on his way. Moreover, I felt he was really professional and asked a lot of questions about how the problem started. He was prepared and proactive. He had the tools for things that easily get exposed ready in the van. And he fixed the fridge before he left. I definitely loved the sweet experience with him and I would prefer if they can call that person in when I have any fridge or freezer problem.

I put in a claim with American Home Shield over the phone for a dishwasher which pump went out. The reps I've talked to were good and they followed up right away on it. Everything was fine. The tech who came to my home figured out the issue right away as well. He told me it would take a few days to get the part because it was an older dishwasher. Then after a few days, I got a call from AHS telling me he's coming in. He came back with the part and the dishwasher has been working fine since. I’m satisfied with AHS that I also got my kids going with them.

My oven stopped working. I could turn it on, but it would go off. When I called AHS to file my claim, it took a little while for them to send someone out. They said that if anything would go wrong and I would call, they would send out a technician the next day. But it took five weeks before somebody came. Plus, I had to keep calling them and see what was going on.

I’ve had American Home Shield since I bought the house in ’97 and they’ve always done a good job. It’s always easy to submit a claim. When our Viking electric oven went out, my wife called it in and Astro Appliance came over. They looked at the oven, figured out what they needed and left. They contacted American Home Shield who then supplied the part. The part looked like a used part because there were some burn marks on it and it came from some eBay company. I was very leery of that Viking appliance because there were all kinds of problems with them locating parts for them. But American Home Shield found the part. Astro called up one Saturday afternoon. They had received the part and they asked if they could come over. They came on Saturday evening and installed the part. The oven is working now.

My bill seemed to be a little higher than usual so I thought there was something. When I was listening in on the heating system, it sounded like it was still on even though I turned it off. I submitted the heating claim over the phone and the process was pretty smooth. The American Home Shield rep asked me a couple of questions and I told him what it was. Then he went ahead and made the appointment. I got a call from Legum’s Heating and Cooling then the guy came out. He checked everything and found out that a fan in the attic stays on but no repair was needed. Overall, I'm satisfied with American Home Shield.

I contracted AHS Home Warranty for all appliances. One very first call, for a failed dishwasher, the visiting mechanic diagnosed it as failed circuit board. And added a reason of possibly due to insect infestation. AHS refused repair pointing to a fine print in contract for not under the coverage. The service is bad to extent, that visiting mechanic did not care to offer a price quote for replacement or AHS to order a 2nd review. AHS charged its $100 for visiting mechanic per the contract. AHS purchase phone call was responsed very quickly, but after the incident I had to wait for 20-35 mins on hold to cancel this warranty contract with the AHS cancellation dept.

Customer service representative said I was lying to him on the status of my stove due a few hours being lapsed between the time the vendor left and the time I called them. Having just had surgery and being only one person but two different complies at my home at the same time going between the garage and the kitchen it’s impossible to keep eyes on both the entire time. So this guy says I am not being honest with him and I caused more damage to my stove and I damaged my own floor and they aren’t going to cover it but to please have a nice night after arguing with me for 15 min! Don’t waste your money on a warranty with these people. Put it in a bank account. At least you’ll be able to buy what you need when you need it without being insulted and left without a major appliance!!!

I called AHS and filed a claim for the control board on our microwave that burned down. The rep I talked to was very cooperative. AHS had somebody out here within a couple of days. A part had to be ordered and a week later, the contractor came back and installed it. The contractor took no time at all do get the job done and did it really well.

I had a leak in the sink and I contacted American Home Shield through the website. They set me up with a plumber but we had to reschedule because I had something going on the day they wanted to come. The plumber was supposed to come the next day, then he called and said that he had an opening that night. He came that night so it was the day that he was supposed to come. He was awesome and explained everything. He got down and fixed it quickly. He told me what was wrong and what he was doing. He did a great job. He was very informative, friendly and came to do what he was supposed to do. And there have been no leaks since the repair. Having a warranty is extremely valuable because the guy explained that if the job had been just a regular tech job, it would have been well over what my deductible was.

My tenant's dishwasher broke and when I submitted the claim to American Home Shield, they said that someone would be calling me back. They also gave me the number in case I needed to contact whoever they were giving the job to. Within 24 hours, a lady called me from the plumbing place, The Little Big Plumbers. I had them contact my tenants and then they set an appointment. The tenant told me that the contractor was good. They changed what was broken and put in a new one. There was a little leak there that I wasn’t aware of and they fixed that. The tenant was very happy.

When I had a problem with my microwave, I called American Home Shield and spoke to the representative. It was excellent dealing with the contractor and they did their work perfectly. Since the repair, the microwave has been working great.

There were two separate problems and we required two separate contractors. One problem was a leak at the hose connection for the washing machine. And so we had to have American Home Shield call and schedule for a plumber to come out for that. Also, there were several electrical outlets that were not working, so we had to call American Home Shield and schedule for an electrician to come out and take care of those as well. Our interactions with those two contractors that were sent out were both fine and very easy. My wife called and scheduled with somebody and the contractors came out on the same day. And on that day, it was raining really hard, but each of them was able to do their job independently. I expected that everything was going to be fixed and it’s in good condition now.

My garage door wasn’t lifting properly. I submitted the claim to American Home Shield on the phone and it was very easy to do. I spoke with a representative and he told me he would send somebody out. He recommended Edelen’s Doors and Windows and he said that I was welcome to call if I liked, but he would notify them as well. By the time I called Edelen’s right after I got off the phone, they said that the AHS rep had already notified them. It was very prompt.

I have an American Home Shield warranty on my house and another on my rental property. Whenever I submit a claim over the phone, it has always been a good experience. I've also done it online. The most recent claim I had was for a positive wire that was loose from the outlet. The contractor called me and scheduled the time he will come. It was nice interacting with him. When he came, he tightened it back on so it could start working. I like American Home Shield's program and I've already been recommending them to my friends who might want to get it.

The thermostat was not working and I filed a claim with American Home Shield. The service was good. But the contractor didn’t have the equipment with him and he wanted to come back the following day. And I said, "No, I don’t have any time for that." He said, "Well, it is not far away." And then he’s back and put it in, and he did show. He did a good job and he was a very respectful person. With what was done I’m very satisfied with American Home Shield.

The two times that I've used American Home Shield, their online process worked fine. The turnaround time was fine and the contractors contacted me right away. I requested service for my gas top stove and American Home Shield assigned a contractor who was outstanding and he was here the next day and repaired what was needed. He just needed to tell me what the deal was. He was very helpful and answered any question I had and he was in and out in about 20 minutes.

My washing machine wasn’t working and I called American Home Shield and spoke with one of the reps there, then they got in contact with All Brand to let them know about my issue. They then called me to set up an appointment. It took a week for them to get out though. It was different from the past when I had my icemaker looked at and they came out pretty quickly. But the service went very well. The tech was very polite. He was very knowledgeable because of what I told him. I had clicked the switch on the breaker box and turned it back on, then I still tried to turn it on but it still wouldn’t come on. The tech said sometimes it triggers it to reset. When I had done it, it didn’t do anything but when he came out, he pressed the button and the washing machine came on and started working. AHS is doing a great job and they’ve been professional. They’ve got the work done for me in a timely manner and I’m pleased with them. I would recommend them.

I filed a claim with American Home Shield for the icemaker on our refrigerator. I did it online and their online site was fine and it worked really easy. The contractor who came out was really good, knowledgeable and pleasant. He worked with the technicians over two or three visits, but we got it going. They got it fixed and everything has been working fine now. I'm glad we got American Home Shield and I would recommend it.

The air conditioner stopped working and I submitted a claim online. The American Home Shield website was very user-friendly. The tech was here the next day, and he would have fixed the air conditioner that day but they had to get the part and they were trying to service another service queue. But they went out of their way to come back to make sure it got fixed. I left him alone alone to do those things, and he got everything and ran it all by me. Everything's been great since then. After we sell our home, I would like to get signed up with another warranty with American Home Shield because it was great. Sometimes you don't know what you're getting when you buy an older home, and though you can have a little bit of money in the bank, it can go by really quick. So, I'd like to have a little security and having a warranty is very refreshing. When things are tight, it's smart to spend the money for a warranty like what AHS has.

I called American Home Shield when my heat wasn't working and the service was alright. There was an issue after the tech came out, and they came back. I was having an issue again, and they came back out a second time. When the heat wasn’t working, I reset the circuit breaker. The tech came out and tried to do the troubleshooting, but he said the next time it happens, don’t reset the circuit breaker ‘cause they can’t see what the code was that was causing the heat not to work. He stayed there about an hour trying to troubleshoot it. We couldn’t get it to work then but it’s working now.