American Home Shield Reviews

One of our air conditioning units had just stopped working. We know nothing about air conditioning so we called in on the American Home Shield number. The contractor came out the next day. We've had air conditioning problems in the past and he has been here before. He was courteous and professional. And the AC is now working as it’s supposed to work. We're happy and we're gonna renew AHS next year. We'd tell friends to get AHS, especially if they have an older house.

When I went to turn the water hose on, the pipe was cracked because it got real cold. So I called and put the claim in to American Home Shield. I got a text back saying whose company was gonna fix it and the time and date when to expect them. It was on a Saturday and they came out on Monday when it was convenient for me since it was a holiday and I had the day-off.

Our air conditioner was not working, so American Home Shield sent someone out. The contractor came quickly and it turned out that the compressor was broken. They got the part pretty quickly and fixed it. The air conditioner is working well now. Also around the same time, the pool filter was broken and it was the same thing. The AHS response was all fairly quick. In fact, a lot quicker than I expected it to be.

I had water coming out of my faucet that wouldn’t stop. I called American Home Shield directly and the reps were great. My experience when submitting the claim was great as well. The contractor who was sent was very nice and customer friendly. He fixed the issue and since the repair, the faucet has been 100% better. I’m sure my water bill would drop. I’ve referred people to AHS before and I'd tell my friends that’s the place to go to. I love American Home Shield.

Our water heater wasn't keeping the water as hot as it should so American Home Shield sent someone out and took a look at it. And the heater is getting old but it's not ready to be replaced yet so we're just waiting for it to die. I called AHS, instead of submitting the claim online, because there's this one company that I didn't want AHS to give me. I told them I wouldn't use that person again and they said that was fine. The rep that I spoke with was really nice and she set up and took care of everything. She did a good job. And then, I got the company that I wanted, which I had worked with once before. The tech said all the parts were working so there was really nothing to repair. It's just not working like it should and it's probably gonna go out the next year, too. Overall, the experience was really easy and simple. AHS does a really good job and they're responsive. And almost always, I've really enjoyed working with the contractors they have sent.

My washer would not empty. I called American Home Shield on the phone and told the reps that I needed to make a claim. I’ve been satisfied with how the reps and I interacted. They were good, answered the questions, and told me upfront how much it was gonna cost. They kept me well-informed on what I needed and what I needed to take care of. Then, one contractor came out and he did very well. I was very pleased with him as he took the time to explain to me what was wrong and fixed it. And if I had that problem again, he told me what to look for and where to look, and that was a big thing to me. I was also having a few issues with the dryer and he showed me what to do to fix that. And because there was some noise coming from my icebox, he checked the refrigerator as well so everything was perfect on it. So far, everything has been fine and good since the contractor came.

I was having trouble with my kitchen drain, where the garbage disposal was backing up into the other sink rather than going down the drain. The contractor put in a new drain and a new drain pipe underneath and that solved the problem. I’ve used different plumbers, a heating guy and a water heater thing. And all three times, the people that came out were very professional and nice. It took a little while to fix the 19-year-old heater as they had to order a part but they got it done. My contract is up in June and I plan to renew it.

My garbage disposal wasn’t turning on and it got stuck. I had to call in three times before I actually got a human because American Home Shield's computers kept going down. I had a good interaction with the representative and also had a great interaction with the contractor who came the following week because I called on a Thursday.

My garbage disposal hadn't been working for a few months so I filed a claim with American Home Shield. I did it online and got a confirmation email. The tech that they sent out was nice. He did a good job and was very quick so it was big points. He was able to take care of the problem that day.

We had a problem with our garbage disposal. We called American Home Shield and submitted a claim. The interaction with the rep has been fine. Also, the tech who came over was nice. After the repair everything has been working fine. We've had a home warranty in the past though and we had an AC go out. They were the only ones that worked on it and we had problems with them replacing it. We weren't happy in the past, so we were leery about this time. But this time, it was just the garbage disposal so it was fine.

I've had American Home Shield since I bought my house in 2006. I've submitted a claim for a hot water heater when I first bought my house, and then over the years, and it's been like every couple of years, the AC unit. They're coming out today to do my AC. Submitting a claim over the phone has always been good. They’ve always been polite and helpful. The techs who were sent over were professional as well. After the repairs, the AC has been doing good. All in all, my experience with American Home Shield is worth the cost I pay.

When I spoke with American Home Shield's reps in past phone calls, they were very professional. And they dispatch a contractor within 24 hours. But then, it depends on the contractor as well. My wife called to submit a claim for our AC that wasn’t working. The contractor who came asked what was it doing before and then he troubleshot whatever was going on. Our AC has been great since then. Having our warranty is very valuable. It gives me peace of mind that if something was to happen, I have somebody's support. I have recommended AHS. My mother-in-law used to have someone else and she went to American Home Shield.

My furnace wasn’t working so I called American Home Shield. It didn’t take long for the rep to set up the appointment with the person coming in. The contractor was good, knowledgeable, professional and prompt. And the furnace has been working great.

The following is a review I left for one of your vendors in the Tampa Bay area. When I called AHS asking about my options to select somebody else I was told that I couldn't because they had already order a part. My option was to pay another fee to get a different vendor out there. I was a little outraged since "I thought" my contract included that the problem would be fixed. My problem isn't fixed and the vendor they are using refuses to scheduling as I need. I am not asking for something completely off base. I am not asking for them to fix my dishwasher at 8 PM at night. I am only asking for a 3-5 window or Saturday. So American Home Shield, how are you going to remedy this?

My main breaker box went out on my house so I called American Home Shield and they were able to send somebody out quickly. I called them on a Tuesday and they had somebody here and it was fixed the following Monday. The contractor was very professional, knowledgeable and kind. Being a single woman, I felt comfortable with him being here. He explained every step of what he was doing and it was awesome dealing with him. Everything has been great and worked fine since he came out. AHS is a great company to work with as well as the contractor and everything about it was easy and stress-free.

I'm satisfied with my experience with American Home Shield. When I submitted a claim, I tried to do it online a couple of times but it didn't work. It didn't go through somehow. So I always make a phone call. Recently, I had a claim for my water heater. They couldn't fix it until they do some kind of modification and you have to have a permission for that. I had to make payments for this and for that and it was expensive. Other than that, the contractors they sent out were very good, especially the last guy who did the water heater. He was helpful.

The blower works but there is no heat in the house at all. So when I called American Home Shield to submit a claim, the technician said it was the wiring. However, when he came out and inspected it, he said it was the control board. It was not getting the temperature and it had to be replaced. The technician was very courteous and professional and explained to me what he was doing. I was concerned because we had one cold week and this happened right when it was cold. So, he instructed me to shut it off because I was not sure that I was getting any heat out of it. He told me to keep it off because I'm gonna burn out the motor and we will have to go get that part as well. They called the next morning and told me they were able to find the part in Fort Worth. They came back the next day after and installed it. I was pleased with the service that I have mentioned to two people how they were able to get the part and come back the next day to fix it.

My air conditioner was short on Freon. I submitted a claim to American Home Shield online and it was easy. Everything was good with AHS. The company AHS sent replaced the Freon. It was a little expensive to replace the Freon but I thought something more was wrong with the air conditioner. Thank God there wasn't. Everything turned out fine. After the repair, the air conditioner has been working fine.

My original home AC was 25 years old and when I turned it on, it didn’t come on. I called to submit the claim and it all went very well. They sent somebody out that diagnosed it then came out with the part two days later and fixed it. The next day though, it was doing something weird. So I called them back and they came out and said there was another part that was needed to fix that right away. The contractors were great and prompt. They also agreed to call me on their way so I didn’t have to waste four hours waiting for them, and were there and fixed it quickly.

I was very satisfied with American Home Shield. Higginbottom's, the contractors they sent to fix the AC, was very good and thorough. They did what they came out to do because I had an airconditioner that was in warranty that they took and replaced. Everything is going fine now.

My water heater had a blinking light on, which had been going on for a while. So, I finally filed a claim with American Home Shield online. Submitting a claim online was very easy. They sent me a text message as well as an e-mail to let me know who was coming out. Then, the plumbers called me to verify too. The contractor that was sent out by American Home Shield was very professional and quick. They gave me a timeframe of about four hours, but he got there at the second hour, so I was really impressed with that. I didn’t have to wait too long for him to show up. He fixed the problem, which was my upper element, and all was good. The water heater works perfectly now. My experience with American Home Shield was very easy, fast and decently priced.

I recently went online to file a claim to American Home Shield for my refrigerator. It wasn't cooling, the freezer pipe wasn't freezing and the icemaker was broken. The contractor who came out was good and the service was seamless. AHS is a great company and I'd recommend them.

My garage door was stuck closed. It quit working and there had been one repair on it 10 years ago. I called American Home Shield to submit a claim for it and the contractor they sent was very sweet. I really liked him. Since the repair, the garage door has been working great. American Home Shield works for us.

The outlet that our microwave was on stopped working and in about two days, I filed a claim online with American Home Shield. It was pretty easy. I just clicked whatever system asked that I’m having issues with, typed in a brief description, and within a couple of minutes, I had a text message saying I would be contacted by the company within 24 hours. C&J Electrical Service, the contractor, called within a couple of hours and they were here in a couple of days. The tech was from the local area and I haven't met an appliance repair person that was as friendly as he was. He was able to resolve the outlet issue.

The AC stopped working so I called American Home Shield and they sent a technician who got it going. They found out there was a relay that went bad. And then two weeks later, it was going but it wasn’t cooling. So I called them again and they sent the same company who recharged my unit with three pounds of Freon and it has been working ever since. I submit a claim either online or by phone and within the next 24 or 48 hours, I get a contractor coming in, and then they take care of the problem. But sometimes it takes about anywhere from 15 to 20 minutes before I get somebody on the line when I call. Other than that, my wife and I are very satisfied with the response.

There was some corrosion on my breaker box and it had shut off the electrical to my garage. I filed the claim with AHS on the phone and their reps were great. In fact, they always do good service and I tell people about their service all the time. The technician that they sent out was awesome. I hired him to do electrical work at my house and that was how I got my oven converted from a gas to electric. He is an amazing guy. I really appreciate the work that he does around my home. I’m really glad I’ve met him through AHS. I brag about him all the time and I’ve even tried to get him other jobs.

My realtor was trying to recommend some home warranty company and I said that I had one that was awesome last time I lived in Texas. I finally found the paperwork so I told her that I will use American Home Shield. She texted me after I had moved in and settled and she asked if I still like them. I told her that they’re phenomenal and I would recommend them to anyone.

I submitted a claim recently to American Home Shield online for a garbage disposal and an oven. And everything has been fine since the repair. My husband also put in a claim for a microwave because the microwave was making a funny noise. It was quite loud when it was cooking the food. The repairman who came out and did the oven looked at the microwave. He said when it’s an insurance company, they can’t really do repairs on it if it’s not actually non-working, which I thought was odd. If they were already here, it made sense financially not to have a whole other claim for something if he prevented it from breaking. The contractors did a good job but they don’t work on things because they’re noisy. They work on them if they’re actually broke. That aside, I would recommend American Home Shield. I’m satisfied with what they did. It was very quick getting the scheduling done and having someone out.

I have had two claims with American Home Shield and the first one was absolutely wonderful with Precision Garage Door. They were wonderful. Everything was not only on point but professional, and they got it all done and went beyond. However, my second experience had been less than acceptable. I've had someone from East Electronics come out to see about my Bosch downdraft, my vent on my cooktop. He told me that my cooktop had no electricity and that I needed an electrician. I said that it was connected and was in the same outlet. I had electricity and I just cooked on it. He said that I had to have a match to start the fire. I said no and that I had an automatic ignition. It comes on as soon as I turn on the pilot. The man, however, did not seem to understand what I was saying and I hardly could understand what he was saying too.

A coil was defective in one of my three AC units and the first company that came out and did the assessment said that the coil needed to be replaced. In the meantime, while that was going on, I was told that they would contact me when they would come in to put in the new coil. I was told that it was due to lack of maintenance and that American Home Shield was not responsible for the coil. So, I requested a second company to come for a second opinion and the company found the coil defective not due to lack of maintenance but it was leaking oil. I submitted the claim again to AHS and I was told that I had to pay over a $1,000 because the insurance doesn't cover certain parts of the coil. So, I’m over a $1,000 here but I need to pay to have the coil removed.

The shower wasn’t able to go from tub to shower. It was moving, but it wasn’t plugging. I logged on and I filed two claims to American Home Shield. For the first one, I called and discovered that I wasn’t fully-covered for my claim so I upped my plan to suit what I needed done. The first guy I spoke to was really helpful. And he had a calm and inviting voice that was like warmed-over leather. He was really smooth with the way he was delivering the information and he made me feel really good about the whole process. And then the second time, the AHS reps told me how to file a claim online to make it more convenient. It was really easy online. I went on there, clicked the place that said, “Plumbing issue” and then pulled it up. I got a call from the plumbing company and we set up a time. I told them that I wasn’t gonna be here but my wife was. They came, took a look at the problem with the shower, and waited for the parts to come in.

Everything about my claim with American Home Shield was perfect. The contractors got there sooner than they thought they would and got the problem taken care of. The cable guy was excellent and got everything fixed for me.

I filed an appliance claim for the washing machine. The contractor made an appointment and came out when they were supposed to. Our interaction with them was fine and everything was done the way they said they were gonna do it, and I’m happy. American Home Shield was top-notch and they did a great job.

I called American Home Shield and filed a claim for repair on our garage door. The dispatch time on a technician was good, and the claims representative and the technician were excellent. But I’m not totally satisfied with the machine that was given to me. It seems not the best and the light bulb keeps on shorting out. And at first, it was fine and then the garage door goes up but it's not a clear open. The machine isn’t working properly and I need to call the manufacturer.

We've been with American Home Shield for about nine months. We had a lot of appliances that were coming out from underneath the original warranties and I had been talking to people who were in a similar situation, and AHS was recommended by somebody that I worked with who had had good success with the program. My wife filed a claim when our freezer drawer was slightly off the track. I looked at it myself but was unable to get it off the track, and my theory was that something had broken. The technician that came fixed it very quickly for us and showed us how the thing went back in. There was really no repair. It was just an explanation to us as to what we had to do if the thing came off the track again and it was really simple. He was only there for a few minutes and we were very satisfied with the service. American Home Shield was very reliable and efficient.

My TSI went out and I filed a claim online. The online process was very good. Then a young man, I think whose name is Sam, came over and in 15 minutes, he had it fixed. And since the repair, everything has been okay.

My garbage disposal was broken so I submitted a claim with American Home Shield online. I got a message and a call from the company handling it and they were able to schedule it right away. The tech who was sent was fabulous, very informative and professional. I could not say enough positive things about him so his company is lucky to have him. He replaced the broken unit and it's working now.

After I submitted a plumbing claim online to American Home Shield, JED Mechanical was sent out to service. The tech came on time and he fixed what I needed fixed. Everything is fine so far. I'm very happy with the service and with American Home Shield.

The contractor AHS sent, Lasseigne’s, was great. The guy was really nice and he was thorough. He didn’t find the problem but he said if this happened again to record it, call him and let him listen to it and he’d come right on back out. I haven’t had the problem since.

My garage door opener wouldn’t work anymore. When I pressed the button, it sometimes closed, sometimes it opened and sometimes it just kept going up and down. So, I filed a claim online with American Home Shield and it was pretty easy. I just went into their website, found the tab, and clicked on it. The contractor that AHS sent knew what he was doing. He fixed the problem within 15 minutes. He also did a little extra for me. He changed out a capacitor and greased the rail. I definitely would recommend them. Since the repair, the garage door has been working perfectly.

The emergency piece in the garage door broke off so I submitted a claim online to American Home Shield and it was very easy. My husband says the technician was very nice and he did a good job. He put it back on and fixed it right then and there. Also, I called that day and they were there in the afternoon. Since the repair, it’s been working beautifully. I’ve been using AHS for almost 24 years and I really like them plus, their vendors are very nice.

My air conditioner had a coil leak and I submitted the claim with American Home Shield online. They don’t have the best subcontractors, so I picked one that I wanted and that was who they sent over. The subcontractor they sent over earlier never showed up, so I ended up having to go with a different one that they have. I have had good luck and bad luck with American Home Shield, but anything that deals with an air conditioner normally isn’t a good thing because they just keep repairing them and I end up eventually buying a new one because they don’t pay for the Freon. I end up paying $1000 every time somebody has to come out and drain the Freon no matter what the issue is. All they do is keep putting patches on it. The air conditioner is a waste of money to have them come out. Once the air conditioner gets to be a certain age, it’s not worth it and I might as well buy a new one because I just keep calling them out every time.

I couldn't take a shower or a bath because the water wouldn't go down so I called some American Home Shield people. They were so fast. I was so happy that they came within less than 24 hours and fixed it. And they didn't mess up my work day or anything that I had planned. The contractor was very nice and respectful. Plus, he did the job in 10 minutes. He came in with this machine, took off the top of the stopper, went in there, pulled out some junk and said that I'm good to go. I see them advertised all the time and I appreciate that the homeowners get a chance to find out about them since when I bought my home, I had no clue about getting protection on the home. I think AHS is the best thing ever and I have recommended them to other people.

I have used to recommend American Home Shield to all my friends with a brand new house. I tell them to get a home warranty and use American Home Shield before their house gets 10 years old. However, this time with our ongoing claim, I wouldn't do so. I called American Home Shield and reported that the washing machine would not wring out the water. Bennett Heat Air & Electric came out and they tried to fix the unit. They decided to replace the washing machine, but when it arrived, it didn’t have the pedestal so my wife refused it. The pedestal is used to put the unit at the right height for one to load the washing machine. They don't have the matching pedestal and the old one is not gonna go on there. So, they took the washing machine back.

BesTex Plumbers came out, but they haven’t come to fix it and I’ve been calling, trying to get a hold of them. Nobody answers. I’ve called on Friday. The lady said the gentleman I was supposed to talk to wasn’t working that day. And then Monday, they were supposed to get back with me and they did not. This morning, I tried it and nobody answered. We are waiting for American Home Shield to approve something because I have a leak, but I don’t know if they approved it or not. Nonetheless, overall, American Home Shield has been very good.

My only beef with American Home Shield is that it's really hard to get through. Yesterday, I tried to call for an air conditioner problem but I couldn’t get a hold of anybody. You can file the claim online but I don’t do that very well. I haven't even got a computer. But for the rest of it, American Home Shield has been more than good. When I submitted a claim a while back for my toilet and a couple of plumbing issues, the rep was real nice and pleasant. She basically asked me what the problem was.

The experience with American Home Shield was amazing. My air conditioning quit working and so I called them. The contractor who came out did his job and when he left, the air conditioning was working. So far, I’m happy with American Home Shield and the way that they handle their business.

I had a problem with my garbage disposal and there was a leak from it under the sink. So I called American Home Shield and they sent a fellow out. There was very little interaction with the technician. He came in and looked under the sink there and found that there was a crack in the garbage disposal. He guessed that it came from something going into the garbage disposal that was not supposed to be there. American Home Shield then denied my claim. I wasn’t too happy with it since they didn’t cover the crack. I would tell my friends to choose wisely because the only time American Home Shield would cover an appliance like that is if they wore out because of age. And most appliances aren’t just gonna wear out. Also, if there was an accident or in a situation where we had no idea that something would’ve gone down the garbage disposal, the only thing we had to go on is the plumber’s assumption on what the problem was.

We have been with American Home Shield for 20-some years and we've been very happy with our experience with them. We have three air conditioning units and over the years, we have used AHS. When they can repair it, they repair it. When they have to replace it, they replace it. On our most recent claim, the fan went out on an air conditioning unit and my wife called AHS up. We got somebody out here who did exactly what he needed to do. He advised us on what he was doing and what the cause should be, which in this case was the freon. He did a great job and he was cordial and very efficient. The AC unit has been working excellent since the repair. American Home Shield is always dependable and everything we’ve done with them has been good. We do not know what we will do without them.

We had some trouble with our kitchen disposal. I called American Home Shield and I was able to get through pretty quick. They scheduled a guy that came out and fixed it. He was right on time and that was the end of it. He couldn't have been better and the experience worked out exactly the way it was supposed to.

American Home Shield gives very good service with prompt replies. And I always have a good experience with them. The middle burner wasn’t lighting, and it needed to be fixed. And I wanted everything in working order. I submitted a claim online and they called right away and made an appointment. The contractor, whom I’ve had twice, was always on time and pleasant.

There were a few issues with our pool and I submitted a claim to American Home Shield both over the phone and on the internet. The interaction that I had with their reps was very good and their website was excellent. It took them a day or two to dispatch a technician. When the technician arrived, I wasn't home but the doors were open so he just called and came in. And when I came in the evening, he left the ticket on the back. Having a home warranty is great and American Home Shield did an excellent job, especially the customer service. The interaction was completely perfect.

American Home Shield has always been responsive and timely. They've always been very courteous and professional in their dealings, and I'm very satisfied with their service. A seal on the dishwasher was broken and it was leaking so we filed a claim by phone. Then the contractor came out, took a look at the problem, and fixed it. They were efficient and did what they needed to do. Things are working fine now.

Our AC needed a new motor. I picked up the phone and called American Home Shield and told them what was going on. The reps were very nice, and they got the job done. Every time I've had to call them, it's been great. I've stayed with them for several years now because they've done the job like they're supposed to. They were all very professional. I've been lucky and I haven't run across a bonehead. I would tell friends to use them! I've been satisfied with everything they've done for me so far.

When I submitted my claim to American Home Shield, I was expecting it to be a nightmare but it went very smoothly. Mr. Rogers Appliance Repair and Sales was very prompt and the repair guy that came out was very courteous. The guy told me that they would recommend replacement because they saw that they could replace all of those things and repair them. But they would be right back out here in about three to six months on something else. They talked to AHS who called me and within two weeks, I had new products. It was very effortless.

I submitted a claim with American Home Shield online that had something to do with my pool. Once I get to the right place to submit my claim, it knew my address and it pulled up my contract number so that’s good. The last time, Pool by James came out and did an excellent job. Most of the time, American Home Shield is great. When I turn my claim in, I usually want Pool by James. I’ve gotten other ones before and they haven’t been as professional. American Home Shield just give us whoever and from what I’ve understood, it is like who’s next on the rotation.

The heat was just running and the compressor was not working. The first time that the contractors that American Home Shield sent out came, I had to wait for them to put a compressor in. Once they put the compressor in, I paid for the freon. Two weeks later, I called again and told them that there was an issue with the compressor. They came back and told me that it was the fan motor and not the compressor. Now, they came back and told me that it was something else. I paid for a fee and they said it was the fan motor. They wrote it up that it could be an electrical issue.

The AC was low on the Freon. I made an online claim for American Home Shield and that was easy. They did a good job in sending a very good contractor. The AC is working excellent now. American Home Shield has been a good warranty company.

There was a problem with our AC so we filed a report online to get service for it. I pressed a couple of buttons and it was fine. The contractors were great, professional and courteous. Overall, it was a pleasant experience.

We were having some plumbing leaks in and outside our home. We called American Home Shield and the contractor they sent showed us where the leaks were and what exactly needed to be done. He was at our place for two hours and that was how many leaks we had in and outside the house. Everything has been wonderful since the repair.

I called American Home Shield when the toilet was leaking. The representative who handled me on the phone was friendly and prompt, and it took about three days for somebody to get to me. I was promised the contractor would call beforehand and they did. And I'm sure that my fee was more than it would have cost me to just do it myself 'cause it was not a really expensive fix. It was replacing the parts in the tank. And the contractor was done in 15 minutes. He was very fast. Everyone was very nice and it was a much better and extremely easy experience than I had with the air conditioning repair I had last year, which was a very big struggle. And I was not happy. But ultimately, it got resolved.

My home is not the newest and some of the big appliances break down from time to time. Having a warranty is a bit reassuring. AHS was recommended through the company I work for, Farmers Insurance. I heard knocking in my water heater upstairs and I wanted to make sure that everything was in the up and up and that the heater was functioning properly. I went online and requested someone to come out, then AHS contracted The Lindsay Company to come out and see me. Once we scheduled the date, the conversation was very quick. They called me the next day and set up something the week after because of my schedule.

Our refrigerator is one of those freezers that have the LED screen on it and it was flashing an error message. So seeing that that was part of our coverage with American Home Shield, I called in and I had a good interaction with the representative. It was quick and I had a contractor sent out within a couple of days to fix it. They thought it was fixed but then, the error message came back. So they re-open the ticket and the same guy was able to comeback after the parts got delivered. So, they had to actually replace our entire ice maker. The whole process took about 3 weeks from the downtime. While the refrigerator is working now, I actually have noticed in the last week or two that the ice isn’t made as quickly as it should or it used to, so I have to give them a call about that really soon. Other than that, it was a good experience.

I had a plumbing issue related to the hot water heater and another problem related to that so I submitted a claim with American Home Shield and submitting the claim was very easy. The representatives were also very understandable. They were very kind and the claims process was very smooth. The contractor were also very good. But one of their employees was kind of weird so I asked for the same guy who came first time which was a very good person like family. I felt comfortable with him. Another contractor was very good too. They did their job in one day and were on time. For the water heater they have to order the water heater. But the other one they just came, diagnosed the problem and by the next day they came to fix it. I'm happy with AHS.

When I called the plumbing claim in for my shower, the representative helped me. It was a Thursday or Friday but the technician didn't come until Monday. I only have that one bathroom so we had to take a shower somewhere else. But once the technician got here, he was very informative. It's worth having American Home Shield because if something major breaks, they can repair it as well as replace it. So it's pretty good.

I usually call in and talk to someone to submit my claims to AHS. Then I get a call from whoever it is that’s gonna come out and they’re there when they say they are. Their reps are very accurate in what they do and they’re to the point to get the information they need. My garage door opener had a problem and it has been the second time that AHS has sent a contractor to come out on it, but it’s been a year in between. The contractor that came recently was great. He tried to explain to me what was happening with it. One of the chain ribbons in it binds sometimes.

I’ve submitted claims to American Home Shield online and on the phone. I’m an old guy and I like talking to a representative on the phone telling them what’s going on. Both are easy but online is quicker and it’s what I have done more than the other. The reps are confident and if there was a situation with a vendor, I call them and ask them what’s going on. An example is when I had a GE Microwave oven and the GE guy did not send the report back to AHS. When I called them, they told me to either call GE or they can reach out to them. We both tried and so it’s gone well for us and we’ve been pleased so far. When the press cycle in my washing machine didn’t work, American Home Shield replaced the whole unit. I also have a Whirlpool Gold side-by-side refrigerator and the icemaker was broken and they repaired that. They were very helpful.

I was losing gallons of water a day and I didn't know exactly why the water was jumping out endlessly. I called American Home Shield if they could send somebody out. I put in an urgent request on Sunday and they couldn't get anybody come out until Monday. But when the people that they referred to me called, they said they could come out on Wednesday. That’s kinda excessive when you got a situation where you’re dumping that much water. I had to shut the water off to the house because we didn’t know the cause.

I submitted a claim with American Home Shield for our leaking and non-functional hot water heater over the phone. I was able to get through to them, then I got a text from the vendor and they were fairly responsive. The contractor came out and analyzed that it was dead and they replaced it. The initial representative that came out about a week later was good and was most helpful. Unfortunately, the second group that came out, came out with the wrong materials and they had to go back and get different materials in order to complete the installation. My wife was a little disappointed but she was glad when it was finally resolved. We've been pleased.

Every time we use American Home Shield, the service is completed. We are selling our home and we have several things that we needed done. The dishwasher was repaired when needed. There were a few minor issues with the water heater and the plumber took care of it. The contractor wanted to make sure that the furnace wasn’t leaking gas and they went in and serviced it and made sure that everything was fine. We’ve replaced our air conditioner with them as well. I filed claims over the phone and the experience was pretty smooth plus, the technicians were very professional. I appreciate having the availability of a service like American Home Shield. We like them and in our new home, we paid a service warranty for a year and I requested that we have AHS.

I had my sump pump fixed and AHS sent out Water Control Plumbing and it went really positively. First, I called AHS to set up so that they'd assign me right there and then. After that I was able to pay them through my American Express card, which was an improvement, since last time I had to use them I had to wait 20 minutes on the line. Then, within two hours, I had a response from Mike from Water Control Plumbing. They were able to schedule me the very next morning and I liked that. I had an appointment at that time but I canceled it because was a high priority for me to get that because I don’t have a backup generator for the salt pump.

My experience with American Home Shield has been fine. My AC wasn't blowing cold air and then thinking back, it wasn't blowing hot air in the winter but I couldn't figure out what it was. But I didn't notice it so much from the heater because it wouldn't get that cold but when the cold air stopped blowing, I noticed that right away. My wife filed a claim by telephone and the process was easy. Contractors usually respond within 24 hours because they depend on what time we call it in, but it's during normal business hours. Many times, we get the contractor call that same day to set up an appointment and it's usually the next day or depending on how the contractors schedule it. It's never an unreasonable amount.

We moved into our house and rapidly discovered that the refrigerator was not cooling. Then, we called American Home Shield. When I called, everybody I talked to was very polite. However, helpfulness was another issue. One of the biggest frustrations I had was that I could never get through to the department I needed to get to because the line was out of order. One time, I called and I was trying to get through to the parts ordering department. I tried for three days and each time the line was out of order.

The garbage disposal broke and I filed my claim for it online. AHS sent Systems Heating & Air who then replaced the garbage disposal. It only took them an hour to come out and I was surprised. They were very good people and very competent.

The air conditioning wasn’t cooling and I didn’t have heat the whole winter because it would get to a certain temperature and it would never push the heat out. It would just heat up the furnace then it would shut off. And the cooling was just blowing out hot air. When my wife submitted the claim online, they called back and everything went great and there were no problems. The contractor knew so many people from where he originally came from that I knew. So, we kept chatting for a minute and then I let him go take care of his job but he was very courteous and he was a gentleman and so, the interaction was very good. Everything went smoothly the same day. He had the parts that I needed then he put the Freon in it and then he was gone. The repair work took less than an hour and then he had some paperwork to do. It’s working super since then and my wife said it is too cold for her now.

My toilet was clogged up and it wouldn't flush and I submitted a claim with American Home Shield online. I received a follow-up email and then I went ahead and called D & B Plumbing because they had come out before for other issues. So far, my interactions with the AHS's contractors were excellent.

My refrigerator has a defect in the actual model and it leaks. I ordered the part online so when the guy came to fix it, I didn’t have to have two different trips. The refrigerator is still leaking and calling American Home Shield back is on my list of things to do. It was definitely the right part, it’s just that probably it was not installed properly. But the contractor was okay.

I called in and put in the number and then AHS said somebody from Blatz will call me. So then they called and set up the appointment. My heater wasn't really broken. It just had an issue with a noise that it would make every time it turned off, and the guy just told me what was wrong. I didn't really have the contractor fix it because I had just moved in and I have many boxes in the way. We would have to move all the boxes for him to be able to put this piece of metal across the venting so it would be like an expander contract. Every time it turned off, it was a "zoom!" It was like settling or moving from the change in air pressure or something and the guy knew what it was right away. He did a good job.

I was born, raised and lived all my working life in Philadelphia. We moved to Colorado but we’ve had American Home Shield in Philly. We’ve dealt with them there and we dealt with them here and we are completely satisfied. As a matter of fact, I told my sister-in-law how great we think the warranty is and they sold the home and they’ve given the people who're buying it American Home Shield as a housewarming gift because they’re friends of theirs.

I got a contract the beginning of April so I had my mom move in to my rental property and I wanted to get the American Home Shield to cover anything in case anything happens while she's in it. I signed up back in March and then it came into effect in April. Lo and behold, the water heater leaked and when I submitted a claim to AHS, it was easy. I logged in to my account, I clicked a few buttons, then I hit submit and it was submitted. As soon as I hit submit, I got a response saying who the contractor was and then the phone number to call. So I called him about five minutes later and he already saw my claim pop up and I was able to get it set up. They sent someone out the very next day to look at it and then determined that the hot water heater needed to be replaced. Two days later, they replaced it, so it was very fast. Since then, everything’s perfect. The contractor was very accommodating and nice so that was helpful.

So far, AHS has been great. There was a leak in our guest room ceiling and I submitted the claim over the phone, and they were able to help me. Other than the wait time being a little long, the experience was fine. But still, it was better than the previous time. During our last incident, I was on the phone waiting for a rep for over an hour. This time the hold time was just 15 minutes. AHS dispatched someone to see if there was a problem with the heater or air conditioner on that floor closing it. The contractor said that there appeared to be a slight clog in one of the heater pipes. He cleaned it out and said, “See what happens from this point if you still have a leak or not.” Another time we had a problem with a bad plumber and as soon as I called AHS back, they referred our claim to a different plumber and rectified the problem. Moreover, they made the appointment in 24 hours.

We put in a claim with American Home Shield back in December on the AC unit as it wasn't cooling. We submitted the claim in the computer which was okay but I'd rather speak to somebody. We live in Enid, Oklahoma but AHS was sending us people from Kansas. We called the contractor and they told us that the only time they could get out here was a Tuesday. It was already Wednesday when we called them so we were gonna have to wait a week for them to fix our AC. So, we called AHS and they sent us a guy from Oklahoma City which was an hour and 45 minutes away. We called AHS and complained about that but they said that was all I had. The technician said that the AC was just low in Freon. He put Freon in the system and said it should be good. Also, he said the valves were leaking so he replaced the valves.

My sister requested the claim for the garbage disposer and I called American Home Shield for her. The technician came there, but he didn’t want to fix it the first time because it was working although it made a lot of noise. So, my sister called in and the second guy came in and replaced the garbage disposer. It was done so American Home Shield was good. I’m in real estate so I usually recommend American Home Shield to my clients.

One Sunday, our water heater broke so we didn’t have any hot water. We opened the closet that houses the water heater and there was water on the floor. I called the American Home Shield and I was very satisfied with them because they took the claim immediately and got the water heater fixed in a timely manner. Submitting the claim was very easy too. I just called them up and told them what happened. They called me after I submitted it and told me what was going on, and who they would send out. Then once they got an estimate from the plumbing company they called me also to give me the information.

American Home Shield sent someone out who replaced our garbage disposal under the sink. He was very friendly, and so far, I have no problems since the repair. I submitted the claim for it over the phone, and the AHS claims representative was fine. I would recommend AHS.

There was a clogged toilet in our tenant-occupied property so we called American Home Shield immediately to submit a claim. AHS personnel were good and I had no problem with them but I had a previous experience with one of their contractors that was horrible. I had a problem with the control valve on the shower and the contractor was difficult to work with. They shouldn't be on the contractors list. But they took care of the problems so I didn't feel like AHS dropped the ball. And then, a couple of months later, I had the clogged toilet. And we didn't wanna use Cirigliano Plumbing because they were horrible. Usually, service people don't give you a half-hour or 20 minutes heads up and I had to have somebody present on site. But when Cirigliano knocked on the door, it was a four-hour window. It was a joke.

My washer was giving a violent jolt and shaking. I submitted a claim online for the repair, and American Home Shield's website is pretty good and fast. The time frame of dispatching a contractor was short. The tech was very knowledgeable, friendly, and right on the job and he knew what he was talking about. The most important part was when I described the issue, he understood what it was quite right away. He was quick and he resolved the issue, so I'm pretty happy with the result.

Our AC stopped working. I called AHS since it was on a Sunday and because normally I work from home. Justin was my contractor and he told me 30 minutes prior that he was on his way. He explained what was wrong with the AC and he fixed it. I haven't had any more issues with the AC since but I have an issue with it every year.

I used American Home Shield’s services a few times and the coverage has been very valuable for me with buying a used home. I’ve had to use their service a few times. The website of American Home Shield is very easy to use. I went online and submitted a claim for a repair for a water heater. It took two days for a technician to be dispatched but they have always been very pleasant. The water heater is operating perfectly since the repair. I’ve had experiences where the technicians didn’t do a proper job and I still am suffering from it but this technician seemed to know what he was doing.

I filed an air-conditioning claim online regarding the ductwork and the air not flowing into all the rooms. American Home Shield's website was fairly easy to navigate. When the first person came out and tried to diagnose the problem, he did not go up the ceiling and he was saying that the reason that one of the rooms wasn’t getting any air was because it was the furthest away. I didn’t understand this in the beginning since there were other rooms that were the same distance away. He then went away.

I had an issue with the air conditioner and A-US Air Conditioning of Texas came out and said to either replace it or the thermostat. There tends to be a fault sometimes with the Nest thermostat where it’ll automatically switch from going hot to cold. It’ll do the opposite. I called the claim in to American Home Shield and the claims reps were very good. The contractor was very professional, quick and thorough. He checked the thermostat first, and then he went out and checked the AC and the fluids in there. So far so good. All we did was reset the thermostat and the contractor told me to have a new thermostat replaced, but I haven’t done that yet. AHS will replace a Honeywell but they won’t replace a more expensive thermostat. I wish they would replace the Nest that I already had in there instead of just doing a remedy. If you have an older house, go ahead and get AHS to be on the safe side because you never know when something’s gonna stop working.

My air conditioner was not working on a house that I purchased but it worked whenever the inspection is done. We moved in and it did not work so we called American Home Shield and I was able to get through to someone very quickly. She was very nice, fast, friendly, and understood that I needed to get the thing done fast. The appointment with the contractor was scheduled immediately and they came out the next day. It was an easy repair and the guy was professional, courteous, friendly, and timely. He fixed the problem and it was a good experience.

My shower tub and my sink were backing up so I just needed for someone to rod it all the way through so I can get a good flow going on. I notified American Home Shield and with just a few clicks it was set up easily. The website was super straightforward. They called that same day that I submitted it. I might have submitted it like in the middle of the night and first thing in the morning, I got a call and then it just depended on my availability.

My AC wasn't cooling. It turned out that the coil was bad and that it had a hole in it, and all the freon was gone, too. The contractor they sent was very polite and did his job. However, they did not provide a comparable unit this time around. Years ago they replaced my washing machine which was a top of the line Kenmore unit with a beautiful one which had the same features and everything and I was satisfied. So I was a bit shocked when this claim came along. I was disappointed and I thought of cancelling the service because I put a lot of money into it and when I had a big claim they did not come through. Another complaint that I have is that AHS only provided one year warranty on it which I did not feel was sufficient. So, I went with the 10-year warranty which was twice as expensive, and I have to turn around and do the same thing again next year and that did not make sense.

I'm very pleased with American Home Shield that I got some of my family members go with them too. With the last claim I filed with them, I called in and the following day, they sent somebody out and repaired my refrigerator. It was pretty fast. The contractor was also very knowledgeable. As a matter of fact, I recommended him to one of my co-workers. The local people who came out here were pretty good as well.

We’ve had a warranty on this house as well as the house we owned before this. When you’re just moving in that first year and finding out how everything is working and what isn’t working it’s very reassuring to know that you have the warranty there for you if you need it. We submitted a claim with American Home Shield as we were not able to get hot water in the bathtub in the master bath and there was a slow drip leak on the overflow on the water heater. My husband called American Home Shield and the reps were really good. They scheduled the appointment to be on a Tuesday. We called on Friday or Saturday and they ended up coming on Monday.

I an easy time submitting a claim online to American Home Shield for a quick refrigerator fix. The contractor called me the next morning and came out within 45 minutes. He fixed my problem faster than I expected and he was gone. If there's someone who can't handle things around the house, it's a good idea to get somebody to do those things.

My experience with American Home Shield has been fine. So far, everything is good. The blower pump was making noise, the impeller. I went online and filled out the form and clicked enter. It was easy. The contractors were nice and polite. They were on time and took care of the problem, and were out about half an hour. The repair took a couple of days but that's fine. I was more on my schedule than theirs. We've had it for 10 years now and everything has been great. Their reps are very friendly and knowledgeable, and claims are very easy to file. Hopefully, you don't have to file too often.

The pool pump stopped working and I did a claim for it online. American Home Shield sent a contractor who came and had to order a part then come back the next day. We’ve used the pool pump and it’s been operating perfectly. American Home Shield has always been very good for the few times that we’ve used them. The only negative thing is it's really hard to find somebody to talk to. If something doesn’t get fixed properly, it’s really hard to get a hold of American Home Shield. I have to wait on hold for a very long time. Still, I would recommend them.

I recently put in a claim for my air conditioner and did it online as it's quicker. I originally had somebody else come out and do a maintenance on it and change the oil on the cooler, but they said they found a bunch of stuff and tried to sell me some stuff. They basically lied to try to get money out of me, so I called American Home Shield and the tech that came out said there was absolutely nothing wrong with it and that it was working perfectly. AHS was timely and convenient, and everything was good.

My AC unit was not blowing out cold air, so I submitted a claim to American Home Shield online. I couldn't really call in because it was hard. I’d been on hold for over an hour and most of the time that I call in, I was gonna wait hours unless I call first thing in the morning when they first open up. Then I might get about a 20-30 minute wait, or I could try late, and I’d be there right before they close and hope someone answers. But I learned after the first couple of times that I couldn’t call. They said they were too busy. But after I submitted that claim online, they sent me an email confirming with the name of the air conditioning company and their phone number. Then I called and scheduled an appointment.

The garage door wasn’t working so I called American Home Shield and things went into motion. The contractor they sent did excellent work. Everything was perfect. I would recommend AHS.

I was at the house and I started feeling very sick, nauseous and having a horrible headache. For some reason, I wondered if there was a gas leak so I called the gas company and I called the HVAC people who had just installed three new propane-powered heat pump for us. Everyone came out and checked stuff out. I left the house and went to our main house then they called me and said that I have carbon monoxide leak and we had to have someone look at it. We have an American Home Shield policy so I called them and it was awesome. They sent someone out the next day. The contractor said that they can't repair and they have to replace the whole furnace. That time, it was really cold, and so I asked how long it will take but it was a very short time.

I've had AHS for over 10 years and I recently had a plumbing claim on a rental property. It was with the single lever faucet in the shower bath combo which wasn't secured properly. And then the diverter where you pull the little lever off where the shower comes out or the bath, they're both running. However, there's an issue where only part of it was repaired and then the other was denied which I don't agree with. I was on hold for 18 minutes when I spoke with an agent and they never came back and I finally just hang up. We're selling the property so I don't have any more fight in me and I just let it go. This past experience wasn't great. But over the span of years, the warranty has been fine.

On Easter weekend, my AC wouldn’t work -- the outside unit stopped. I went online and filed a claim with American Home Shield on the same day and it was a very easy experience. The contractors that came out did good but it turned out that I had to replace the whole unit. I did not have AHS do it because the price was almost twice the price of another quote that I got. But everything went well. I got the part that American Home Shield paid towards the new unit quickly.

There was a clog in our plumbing and I called American Home Shield. They set up a person that couldn’t get to me very quickly and I said that that wasn’t acceptable. They then switched to another person that could get to us right away. That person did a fantastic job, and the plumbing has been perfect since the repair. My experience with AHS was a breeze.

A burner on my stove is not working and the water dispenser in my fridge stopped working, and I had an issue with the microwave not being safe. So, I submitted the work request to American Home Shield on the eighth and the contractor came out on the 11th and did a diagnostic. And then they said they would be submitting the information to AHS so that they could get the process started of replacing my microwave because it is unsafe and getting the parts to fix the other two items. But nothing has occurred since that time.

We were having a problem with backup in the bathroom and I called American Home Shield either Friday night or Saturday morning. The claim was taken care of very quickly, but they didn’t tell the contractor Wolfe Plumbing that it was an emergency and that I was handicapped so couldn’t go upstairs to use the upstairs bathroom. It was a miscommunication between American Home Shield and Wolfe Plumbing. They got here on Monday and the guy from Wolfe apologized immensely. He said he was so sorry and that he didn’t know it was an emergency.

Our heater wasn't heating the house anymore. The average temperature was 50 degrees, and it was an issue. I contacted American Home Shield about it and they sent someone out. It was a simple repair and American Home Shield did a good job.

The last claim I filed was online and was for the toilet. I sent the form, requested their service and that was it. The contractor's visit was very brief. It took him about five seconds to fix it and left. Everything is fine now.

When our furnace was making noise, I went online and filed a claim with American Home Shield and the process was okay. There was a scheduled time for the contractor to come, which was a period of time in the afternoon and he did not come. And he was supposed to have been here by 4 o'clock, and at 4 o'clock, he called and said he was running late, and he would be here by 8 o'clock pm. So, I was disappointed that he waited so late to tell me that he was gonna be late. He should have told me sooner. And I waited and waited but he did show up several hours later and worked on the furnace. My husband said our furnace is making a new noise now, but we haven't submitted another claim.

American Home Shield sent out the contractor A1 Plumbing for a plumbing issue I had. Everything went good in submitting the claim over the phone. Then the plumber came, did what he had to do and it didn’t take him long. The issue was fixed and there are no complaints. American Home Shield took care of business and that’s what we needed.

I have waited 3+ weeks to be reimbursed for the $400+ dollars I had to pay out of pocket to my plumbing company. American Home Shield took a week plus to NOT put me in contact to one of their contractors. Every time I called they informed me that it usually takes between 24-48 hrs to be matched with a contractor... after it had already been a week. They finally offered to authorize me to use my own contractor and be reimbursed by them. So I got my plumber over to do the work and they have been unable to settle the reimbursement OR give me ANY kind of communication.

I had a stoppage problem. Called for service, said I would have the problem fixed within 24 hours. Since this was emergency. I had to call them at least 5 times. Checking on service over 24 hours later. With no service, they said they could not find anyone. Finally I was able to get somebody myself. Which I had to pay out of my pocket. This insurance is a scam!!! Worthless!!! Customer Service was bad. Took forever to talk to someone. Then they would mess up my name. Then laugh about it. Which I see is spelled wrong as well.

We have been customers with American Home Shield since August of 2017. At first when we made a claim they were very responsive. That changed in 2018. First we had a problem with our dryer. We filed a claim like we always do, online. We were assigned to a company to fix the dryer. After hearing nothing from them, I tried to call them only to learn they had a voicemail that was not set up. The following day I called again. The person answering the phone did to identify themselves and I was unsure if I had reached the company. When I finally got someone on the phone who did know what was going on, they told me they had a procedure scheduled and would not be available for yet another day.

American Home Shield used to be a good home warranty service. In the last 3-4 years it has become a service that is not worth the price. The last two service calls we had thru AHS, the contractor came out, looked at the covered unit or appliance for 5 minutes, and said they could not fix it. First one was a leaky dishwasher (which was actually REPLACED by AHS about 8 years ago!), which they said was improperly installed. Second was a leaking garbage disposal, which the contractor came out TWICE and did nothing... After the request to AHS clearly spelled out a garbage disposal problem. How hard is it for them to put one in the truck on the first call?

My dishwasher was supposed to be fixed in January. 2 separate companies were sent and they both said we need a new dishwasher. I called AHS 2 weeks after not hearing from anyone, I was told a part has been ordered. I told them that is not the recommendation I received. They tell me the part needed is on back order and they do not have control over that. Poor customer service. Meanwhile they collected $100 deductible way back in January. They do not have ETA as to when part will come in. It's been 4 months. Work is not done.

They have worked with me and resolved the issue.

I don't know who is giving me the runaround. I requested service on my washing machine on April 23. It's May 3 and it's still broken. The contractor came on April 24 and said he needed to order a part and hasn't been back since. I've tried 3 different numbers to contact American Home Shield but they won't answer the phone. I've left 3 messages with the contractor and he won't return my call. I paid the deductible of $109 and all I have to show for it is a broken washing machine. Maybe it's not American Home Sheild's fault but they could at least answer the phone or provide an e-mail address so I could notify them and maybe get this rectified. I'm hoping that by writing this review they will make an effort to contact me.

I’ve called American Home Shield when I had a stoppage with my sink. The same day, they sent somebody out and they repaired it. The contractor knew exactly where to go, was very neat, clean and professional.

We have a Wolf range that has an oven and a cooktop together. It has a convection and a regular oven and the oven just stopped working on both sides. My husband called American Home Shield to file a claim. The process was very easy and within two days, a contractor was sent out. They called very quickly and made the appointment. They were here on time and did a good job.

Still Waters Plumbing was great. They let me know when they were coming and they got there on time. They were very personable and they explained what they were doing, why they were doing it and was very clear about it. Submitting the claim with American Home Shield was easy and now everything is good.

The air-conditioner compressor wasn’t coming on. The contractor that American Home Shield sent showed me this button to push to restart it and said that it was working fine and it did work. But after it would turn off, it wouldn’t restart again, so I called them back and they installed the fan motor and something else. I, however, didn’t get a receipt or invoice ticket from the second job, so I didn't really know exactly what they did but they fixed the AC. Still, the contractors were very friendly and they know what they were doing. It was just disappointing that the first visit fixed it but it was more than what the eye perceived. But I’m not faulting them for that at all. That was fine.

My recent claim with American Home Shield was for the plumbing. There was a water leak in the bathroom. Submitting the claim was good. I did this by phone, which is how I usually do it. They took care of the problem right away and sent somebody out to fix the problem. The contractor was professional and took four days to fix the problem. I had a good experience with American Home Shield.

I'm a big fan of the American Home Shield service. When I bought our house back in 2005, a lot of the working parts on the major appliances were running out. Instead of going to the manufacturer warranty, using American Home Shield is the best avenue to leverage. I've never had any issues with scheduling online, the vendors, the relationships and the timely response. Everything's been perfect and positive.

Our garage door opener didn’t work so I filed a claim to American Home Shield and did it online. The contractor did a great job. He came on time and fixed the issue very quickly. It was completed in his first visit. So, all worked out well. It was a very good experience.

I called American Home Shield and the rep was good. Also, the contractors were excellent. I had a leak in the front yard and they came out. The plumber identified that it wasn’t a water main leak. They said it was an irrigation leak so I had to get the sprinkler guy to come out. That wasn’t covered under American Home Shield, but they usually cover things that I have them out for.

My heat pump wasn’t working, so I called over the phone for the claim. The claims representative was great, and the contractor AHS sent was very professional and courteous. The repair did not take long at all and he was knowledgeable of it. I wish I had got American Home Shield a long time ago. I'd recommend it.

I had a dishwasher that wasn’t working and my refrigerator was over freezing. The dishwasher was fixed the same day. The refrigerator ended up having to have two different calls. Initially, the tech replaced the filter and the main board, and it still was over freezing. So then he came and replaced a sensor and something else, and now it’s working great. I would refer American Home Shield. The technicians have been very professional. Navigating the website when I submitted the claims was pretty good too. Initially, I didn’t know that every section was sectioned off by the house. So, that was good that I could get more than one thing done at one time.

I called AHS because my plumbing was backed up. I live in Blythe and they arranged for a plumber from Riverside to come in. Then, when he arrived, he ran around like a chicken without his head on and told me he couldn’t do anything because he had to go through the roof. He had to go back and make a report. So, I waited and the next morning, I called AHS and they said that they had denied the service because the guy said he had to go through the roof. I was also told that I had to hire someone else if they didn’t cover it. So I called a local plumber who came and unclogged my plumbing, and he was gone in less than half an hour.

I have dealt with companies that don't have integrity but American Home Shield has integrity. They are also very prompt. And I have an excellent experience with them.

My refrigerator is not working at all now and I think it's the control panel. Pro Appliance came out three times but never put any parts. They kept saying it needed to be defrosted and it was the fan heating it that's making the loud noise. It would stop but then come back on a little while later. There's something wrong but they never diagnosed or fixed it. I don't really have a problem with Home Shield as they were fine, and when it happened again, they assigned the job to somebody else. I got an email and I texted, but the new company never contacted me, so I just don't have a refrigerator and it's been going on for months already. I've lost food in my refrigerator twice now, and it's not a really good experience.

When our refrigerator water dispenser would not stop running, I called and talked to somebody at American Home Shield and they said they'll have a representative come out. The service company came out and the technician guy was pleasant. He looked at the fridge and I was pretty explicit on it when I told them what was wrong with it and its model number. The service company said that they have to order the part and they’ll see in a week. It was a little bit frustrating but the technician came back in a week and fixed it. It’s working correctly and everything has been good since.

I submitted a claim with American Home Shield over the phone for a dryer which was not drying properly and it took six weeks for them to finally get somebody out here. Everybody was just so busy. There was a D&D first and they never called or came out. Then AHS said Sears and they never came. Then they did Murphy’s, who came out the next day and they were good. Everything has been better since the repair. I’ve always enjoyed having a warranty. And maybe it’s just because it’s a dryer that it's a bit harder. But usually AHS is much better about sending somebody out to help me.

My water heater was leaking and I contacted American Home Shield. I paid the $75 fee, then their preferred plumbers came over. The plumbers were responsive but it bothered me that they charged me extra. They had to adapt the water heater that they put in to the plumbing of the water heater that they took out. So, they charged me for actually doing their job. The plumbers wanted to get a credit card upfront and I said “No.” I told them that they had to perform first. AHS should tighten up on their contractors. They should regulate the financial arrangements that the contractors provide. They’re handing the work to the contractors and have influenced that type of situation. The incidental cost charged by a supplier should not exceed the amount of the deductible paid by the customer.

I have used the website of American Home Shield a couple of times and when I put in a claim, I submitted it online. You can get in touch with the contractor by the next day or you get a call right back up. The contractor and I got to talk and he told me how the thing works so that’s pretty well and they were great. They knew exactly where to go and told me what part to change.

My AC unit was leaking. I submitted a claim online to American Home Shield and they called me quickly. I had a good experience with them. Also, the contractor who came out was very accommodating. But when they went in there the first time and tried to fix the AC and closed everything up, the AC still kept on leaking. I just wish they would have looked at it before they left.

The drain was backed up, so I called it in and the American Home Shield reps were good and friendly. The technician was out within a couple of days. He was friendly and knowledgeable. But he wasn’t able to get the repair and it ended up being on the city’s side. So the city has gone out there and repaired it. But overall, American Home Shield was good and I would recommend it.

We’ve had claims in the past with American Home Shield. When our refrigerator stopped working while we were on vacation and we came home to a moldy refrigerator, I called and gave the information. AHS said that I’d be contacted within 24 hours. I then got a text and an email. They set me up with Big Al’s Refrigeration which was great. They had excellent communication and the service people showed up when they were supposed to be there. They explained everything and were wonderful. We had to order a part and they called when the part was in. Their guy came on a Saturday and fixed the refrigerator. Everything was great. So far, the refrigerator has been good. I’m very happy to have AHS. We’ve had to use them more than I anticipated and every time, it has been great.

American Home Shield is excellent. I needed a heater pump and a control panel for the hot tub. I filed a claim with American Home Shield and I got to someone quickly when I called. The tech they sent was very professional and thorough that it took him a month to finish the job.

The water heater busted and made a mess so I submitted a claim online to American Home Shield. It was fast and quick but they were supposed to have the contractor get back to me within 24 hours and four days passed without the contractor getting back to me. So, I called them on Thursday. They said that they usually don’t call out until the day before they come out, which would be on Monday. So, they will call me Friday. They never called Friday and when Monday came around, they never came. So, I called American Home Shield who got a hold of them and made them come out ASAP.

We had a refrigerator and a stove top repaired, and everything went fine. When I submitted the claim, I called it in. Then they had to get one part for the stove top which they kept us in the loop by text or email. So, we knew when they were coming. That worked out fine. My experience with AHS is so far so good this year. Last year was a little different story. The air conditioner had some problems and the air conditioner company wasn’t as good as this agent. The company was probably a little overloaded. If you’re selling your house, AHS is a good thing to have. It’s a good selling feature ‘cause I know I bought the house with it and I kept the program going. It gives you peace of mind and it’s good to have while you have your house.

My washing machine was making a horrible noise. The technician sent by AHS came out in two days and they were great. They analyzed the situation, gave me a brief rundown of what was going on and told me the bearings were bad. They also told me that it would probably be cheaper to replace the washing machine but it depended on what AHS wanted to do. And to their surprise, AHS wanted to fix it, which resulted in a week delay in getting all the parts in. Then they came out and they had to completely disassemble the washing machine, replace the drum and all the bearings and then put the washing machine back, which was about a 5-hour process. It would have been cheaper for AHS to replace the washing machine, but our washing machine is working so I have no complaints. I’ve already recommended AHS to all my friends.

We had an AC claim less than two days ago and that was completed and done. The contractor came in within a couple of days and got everything handled. I also had a plumbing issue and the experience was great as well. However, when I submit a claim, the options aren't specific enough. So, when I submitted my claim for the washer or dryer, I couldn't specify that the problem was the hot side of the washing machine because there was no way to put that into the actual request.

We had a plumbing issue and I called the plumber and they submitted the claim to American Home Shield. The plumbers came here the next day and everything has been fine since the repair. Having a warranty on my property is very valuable because it is very convenient. I’m satisfied with how AHS handled my most recent claim.

The dryer broke so I submitted a claim with American Home Shield online. The tech came in the next day and he called that he was going to be a little early. He looked at the dryer and he said that he didn't have the part and that he'll get back to me in a little bit. He left and he tracked down a co-worker who happened to have the part in his truck. A couple of hours later, he came back and put the part in. Everything has been fine since the repair. Our other home was with another warranty company and we would switch over to American Home Shield as soon as our contract was over because we really like their performance.

I had a plumbing problem in my bathroom. I called American Home Shield and I said I needed a plumber, and I had excellent communication with their rep. The contractor came over and fixed my bathroom. It went wonderfully and they were very professional. The bathroom has been fine since the repair except that it seemed like when he left, my kitchen sink got clogged so I was a little concerned.

It went just fine with AMP Mechanical who American Home Shield sent out for my AC claim. I ended up needing to rescheduling the day because the weather turned really cold and you can't do anything with AC units when it's cold. I replied to a text they had sent and when I was on hold waiting to talk to somebody, they texted back. AMP rescheduled it for me and they showed up when we wanted them to. Then, they checked everything out and had it repaired within an hour.

When I scheduled a claim online to American Home Shield, it was simple and they got back to me within the day. It was for the pool pump and the contractor ultimately fixed it but there was a lot of confusion. They ended up taking the motor with them and then I contacted AHS who said that no work was authorized yet. They ended up replacing the motor with a new one so that worked out well in the long run.

My interaction with AHS has always been very satisfactory and very responsive. When we submitted the claim online, we heard from them first thing on the first business day, and got it scheduled. Everything went very well.

I've had two different situations going on, one being the leak underneath my sink in my kitchen. I spoke with someone from AHS, and though I wanted to speak to a supervisor, I found it difficult for that to happen. They said they needed to get some information and I gave them that. Once I got through to somebody, she said that it's their policy to resend the same plumber out to the job, which was fine. I wanted to request a different tech, but the one that came was very professional.

I bought the house at the end of March. We moved in and none of the ceiling fans or the lights upstairs worked. Submitting the claim to American Home Shield went well but getting my issue fixed was different. We've had two different people out and it's still not resolved. The company that first came out really didn't seem to give any two cents about anything. The electrician pretty much did nothing and he wasn't here very long. They said they were gonna cut into the walls and start in my master bedroom. I'm like, "So you're pretty much gonna start in my master bedroom and cut until you find where the issue is? No. This doesn't make sense."

I filed a claim for my AC with American Home Shield. Efficiency Experts came out and they were very good. On the other hand, AHS denied my claim and they told me why, but I didn't agree with it. I figured cancelling AHS.

American Home Shield's website was good. Their contractor, Appliance RX, was good as well. I'd recommend them.

The air conditioner wasn’t able to keep the house cool so we called American Home Shield. We have a renter in the house and they said that the contractor was really good.

We had heating and air and plumbing issues and filed a claim with American Home Shield. We had a home inspection done by the Buyers’ Inspection Group in Greenville to make sure there weren’t any major problems with the home. We had that report made available to interested parties including the people that have a contract about the house. But they also got their own inspector and their own inspector was the one who supposedly found a slight leak under the sink so they said that they want to have it fixed. Caroline, our real estate agent was the one who has handled all of this for us but I was there to let the guy from Rapp's in the house, cut the alarm off and show him where the supposed leak was.

This is the 3rd time we have had to use this warranty on our AC. We live in the desert, and in the summer it is incredibly hot. We turned on our request for service on 4/19/2018. It is now 5/3/2018 and the company, Anthem, that the AHS gave us as a servicer has just told us the part was ordered today and it is 7 to 10 business day to get the part... It will end up taking us a month to get this fixed and we are still out the AC for another 2 weeks. The forecast here is 106 on Sunday and have no idea how to live with no AC. AHS is not helping at all with this. I am very unhappy, again, at this point. Not the first time unfortunately.

I had a water leak in my AC and the techs were really good and very knowledgeable because it's not a normal type of air conditioner. Instead of having the air over the condenser, it's water, so a pump pumps water to the air conditioner and then, it pumps out. Where the water pumps out was leaking, and they fixed that problem. And then, it started freezing up and needed some coolant, so they came right back up and fixed it, and it has been great.

I called American Home Shield to submit a claim and it was straightforward. CNJ Services then came out and they were fantastic. They were really good, fixed the problem and got out swiftly. Very short and to the point.

I had some electrical issues and I filed a claim online to American Home Shield. Their website was good, and it took a couple of days for the technician to get out. But the technician said he cannot do it so American Home Shield had to send somebody that does appliance installation. They had to schedule another company to come and do the repair. It took them about three days for the first technician to come and then another couple of days for the second technician to come. And then it took the second technician about five days to fix the issue. I like having a warranty on our property because I’m not next to the property, so I need somebody to handle these repairs.

I had a plumbing issue in the guest bathroom, so I went online to submit the claim to American Home Shield. The submission process was really intuitive and easy. The contractor, according to my sister-in-law who dealt with him, was fine and the interaction with him was painless. That part of the issue was fixed. But, apparently, there is another issue that is not covered under the policy, I was told. So, that is going cost me another $300 to have that fixed and then he has to come back out to stop the issue on that stuff.

The pump for the filter of the pool stopped working. I submitted a claim online and I received an email almost immediately. American Home Shield notified me who would be calling. We had used the contractor once before and we liked their job performance, so we just went ahead and hired them. They replaced the electrical part of the pump and it's now working perfectly. This is the third time that we've used AHS. The two claims were with the pool and the other one was with the garage door opener. The people that they called were out within a day and everything was fixed perfectly.

I've been with American Home Shield for two to three years. I was very happy with the service done on the dryer. The contractor came and he found out that it was a blown fuse. He repaired it and now it's working. On the other hand, about two years ago, the tech took five trips to my house to get the dishwasher repaired correctly. Every time I have to take off for someone to come out, I'm losing a half day's pay. I could've simply bought a new unit. Also, the duct for my air conditioning sweats when it's running and it drips. The tech said that he couldn't cut into my wall to get at the duct work and he recommended to have an installation company come in and blow installation, but AHS was not gonna pay for that. He also said that if I cut out the sheetrock, he could come and wrap. I paid premiums to not worry about fixing things, and I paid a $100 service charge and nothing was done.

The water heater was all rusted and leaking so I submitted a claim online to American Home Shield. The process was great except that AHS should have a spot where we could tell exactly what was going on. The contractor that was sent came out once already, looked at it, took pictures and then took the pictures back to AHS to get approval for the new water heater. They're supposed to bring a new one today.

The furnace wasn’t lighting and submitting the claim with American Home Shield was fine and easy enough. I tried to do it by phone but their phone process was not user-friendly, so I submitted the claim online. The contractor came out and it was great. They came when they said they were going to. So far as I can tell, the problem was fixed. I would recommend American Home Shield.

I've had American Home Shield in my rental home and then I purchased it for my existing home. We've been covered now for approximately six years and I'm very happy with the service. I do the claims online and it was fairly easy. But then I had to contact them because I have two homes and I had to put two separate claims. So I had to call the customer service rep and they were very helpful. My refrigerator compressor went out and I had a great experience on that. The company that came out and did the work was prompt and on time when they said they were. The issue with refrigerator has been resolved and it's performing well and adequately now. All in all, American Home Shield is very professional, pleasant and efficient.

It was very easy submitting a claim online to American Home Shield for pool plumbing. The contractor showed up and fixed exactly what they had to. I wasn’t home so they left me a note. Since the repair, the pool has been performing well and I was satisfied. I would tell friends that I had good experiences if they ask about AHS.

Having AHS saves on large out-of-pocket expense. When I had a leak around my pool pump, I put in a claim online, and I didn't have any difficulty doing that. I've done it before. Normally, I've been called the same day but for this claim, it took a little bit longer. It was the second day after. The contractor did fine. He explained what he was doing. He tried one thing first and then stayed there to check it out to see -- and it continued to leak a little bit, so he did something different. He added a different connection to it and there’s no problem at all now. I also referred others to AHS.

I had my wife call American Home Shield about our air-conditioner. My wife deals with the submissions of the claim but I have a little gripe or beef. A while back, I had a phone call and the woman said I needed to renew my insurance that time. I said I didn’t really need it and she explained what the insurance covered. I had a plumbing issue in a wall and it's usually accessible right through under the kitchen sink. But a plumber came out and told me that he couldn't do anything with it. It was either we're going to have to tear the outside wall of our household or remove our counter top or cabinets. What kind of crap is that? If the plumber can't come out and fix it without me having to remove a whole wall or vinyl siding or removing my counter top and cabinets just so he can get to it, then I don’t really think it makes sense for me having the warranty. And I paid for it every month.

I had an issue with my air conditioning. The blade on the outside of the unit wasn’t running so I had somebody come out and see why. I filed that claim over the phone and got through pretty quickly. The technician who came out was very professional and very good. And it ended up being just a little bit of a wiring problem on the control box and the technician was able to fix it in a matter of minutes. So far, our experience with American Home Shield has been great. I would highly suggest them and tell my friends to go ahead and get them.

I got American Home Shield coverage for the peace of mind and we've been covered for a year and a half now. Submitting a claim is easy and hassle free. When I make a claim, there's somebody out there to come and fix within a day or two. I've had to use American Home Shield twice now and both times the people or the contractors they had come out were courteous. And if I had any questions they were Johnny on the spot to answer them. I had an outside GFI that went bad and I submitted a claim online for it. A contractor came in and replaced it, and it has been excellent since.

A lot of times, American Home Shield gives every reason not to cover you. And when I question and challenge them, sometimes I win, sometimes I lose. So, I’m not very happy with that. They also get the cheapest guys that are in the area so they are not really qualified to do the job. I called and complained about it. They told me I’m going to have to re-initiate another ticket or do something else. They have to choose, which is painful because they get the worst guys to come out here. We had our sinks and our faucets were declined. They broke it. I’m not sure if the guy who did it pulled it but they have to get him on that and he has to cover it. It went through a lot of fiasco. Also, some of the ladies that tend to the caller are not professional or they are very argumentative. They do anything and everything to try to get out of covering us. Sometimes, AHS is worth it, sometimes, it is not. I have to take a lot of time off from work in order to get coverage.

We had a bad circuit breaker in the box and that was the one that the clothes dryer was on. Every once in a while, it would just reset itself. It was a pain but we just never remembered to file a claim or do anything about it in about a year. My wife finally got fed up with it. I filed a claim with American Home Shield online and it was very simple. The techs that AHS sent were very nice and they were able to resolve the issue in one visit. Everything’s perfect now.

We had a garbage disposal replaced as it was cracked off, and I submitted the claim to American Home Shield online. I’m an insurance agent so I’m set up to sell AHS, and that's why I know a little bit how the online thing works. The average Joe might not find it super clear but it was okay. Calling AHS is a nightmare and to get through to somebody the whole time was not impressive. But the plumber guy was fabulous and he was very knowledgeable. He would've been out faster except that we were gonna be out of town for a few days. However, AHS should get a unit that's similar to the one that I had. I was not super impressed with the unit that was put in. Although it had the same horsepower, it was much smaller and noisier.

I had a claim with American Home Shield for our oven which wouldn’t turn on. We had just bought the house in June. I filed the claim online and it was easy. The contractor would have been there sooner and gotten it done faster if they have worked around our schedule a bit, but the guy was great. He was knowledgeable and he did everything he could. We’re a first time home buyer so we didn’t really understand how the whole thing works and he was able to answer any questions. He went out of his way. He let us know when he was coming to the house so we could leave work at that time instead of taken a whole half-day off of work, which was extremely important to us. He turned on the oven and it worked before he left. I would definitely recommend AHS. It was easy and we enjoyed it. We plan to renew for another year. I’ve already talked with somebody else to make sure that when they purchased their home that they have an AHS warranty on it.

My refrigerator was broken and something had to be replaced. I called American Home Shield and the rep was very pleasant. They sent somebody that was good and very professional. The refrigerator has been working well since the repair. American Home Shield is prompt and they send out good workers. They've always done a great job.

I needed a garbage disposal fixed and I submitted a claim through the American Home Shield website, which was user friendly. Discount Contractors came out and the tech was a good guy. He came in and as he was working, I sat there and watched what he was doing, more so because I wanted to understand a little bit more of what’s involved with the plumbing process. So, he was explaining as he was working. He did a good job and now our plumbing's been doing well. However, AHS is a little expensive. This was just wrapped into when I bought the house as the owner paid for one year, and I probably won’t do it again.