American Home Shield Reviews

We’ve had a good experience with American Home Shield. We called and everything was fine with their contractors. But a couple of times the people that come out weren’t the best.

The dishwasher was giving us a little bit of trouble and then it finally went over the edge where it was not doing any good anymore. Submitting the claim to American Home Shield was simple. I went online to my account, clicked a few boxes, put in my credit card information and it was done. The contractor responded quickly. They appear to know what they were doing. When the repair was done, however, they had to come back out and do something else, and again they answered quickly and explained the whole situation. They did a great job. I also called back in and the representative was quick in not getting the claim re-opened. Since the repair, the dishwasher has been working great, and dishes have not been piling up. AHS working great for us. It is an efficient and quick process to make necessary repairs on home appliances.

American Home Shield is a lifesaver. We had a bad water leak and we needed the toilet fixed as it was also leaking. And I was able to get through to somebody quickly when I filed a claim for it over the phone. The plumber that was here was great, very prompt, and very professional. We've used American Home Shield several times. And if we hadn't we would never have gotten our problems fixed. I love American Home Shield. I've already recommended it to friends and anybody that's buying a house.

AHS said I could submit a claim online, so I just clicked on it to file my AC claim. And then they called me and said that there was a company on the way soon. The contractors came out an hour early and they were very knowledgeable and gave detail-by-detail explanations on what was happening. The AC is in perfect condition now and I was surprisingly happy with everything.

American Home Shield did a wonderful job, especially the last time that I used them. I usually file my claim over the phone because sometimes I have problems with my immune system, the Parkinson’s. And the AHS reps were always very polite, kind, considerate and concerned and the technicians that they have sent out were also very good. I’ve always tried to pay AHS before the technician came out because it made things easier. But now AHS has an efficient process where they take the co-pay up front and then I don’t have to worry about it when the technician goes there. It’s awesome. AHS has had this process since the last time I’d used them and I was very pleased with that. Also, the technician that they happened to send from that contracting company was conscientious.

I was pleasantly surprised with the experience I had with American Home Shield. I wish I had got this thing a long time ago. I filed a claim with them for a plumbing leak on a spigot outside and it was very easy. Their reps were very nice and accommodating. We set an appointment and then the contractor came out. He was great as well and he explained to me that he could not do the other spigot because it was hooked up to my water softener. He thought we should call somebody who is more experienced with the water softener because we thought that's what's leaking not just the actual. But he fixed what he needed to and that was it. The spigots have been doing great since and had not leaked all over the place like it was doing. I definitely have recommended everybody in my age bracket to get American Home Shield's service because of these things that we cannot do ourselves anymore.

I recently had a claim with American Home Shield for a plumbing issue. When the Advance Home technician showed up, it seemed like he didn't wanna be there. When he came in, it wasn't like a, "Hey, how's it going? How's everything doing?" It was just like a, "Show me what you got going on." And so I showed what I had going on and he said he didn't smell anything so he wasn't gonna do anything. Also, there was a filler valve in my upstairs bathroom which was creating a whistle and he said that that was what was whistling but that they don't replace that. Then when we went back downstairs, I asked if he was going to check around for anything that could be causing the sewer smell in my bathroom and my laundry room. He said he would put in there that they may need to scope the line but that they don't do that, so it would be a different company.

I bought a house and it was leaking on the inside from the upstairs bathroom down to the lower floor ceiling. I went online to American Home Shield website and submitted a claim. They said a certain company will call and contact me within 24 hours and they did. And they made it here out a couple of days later. The contractor who came out here was very polite and gave me some information. He diagnosed the issue. He looked and saw that there are holes in the grout and it had brittled away. It wasn't sealed properly so the water was getting down and leaking into the floor. But the contractor was a plumber so he doesn't do tile work so I had to call a tile person up and we fixed it ourselves. I had a couple of good experiences with AHS and I recommend to use it if you needed to.

It’s worth buying AHS for a year just for that extra protection and in case anything goes wrong. I was having a couple of problems with the air conditioner, so I put in a claim. I did it online and it was easy and it took me about five minutes. Two days later, I had the service tech out and they fixed the issue in about an hour. The tech was great and the air conditioner has been working fine when I use it. It's been cool.

I filed a claim with American Home Shield for a garage door opener. We made the call, they sent us the link and the service provider called us and made an appointment probably within an hour or two. We're very, very pleased with the service and the professionalism. And he repaired it in less than half an hour. The contractor was excellent and the garage door opener is now flawless. We've used AHS three times in the last four years and it's always been good quality service. They got good product with a decent price.

I had a power outage in one section of the house. I submitting the claim online and it was very simple. And I prefer the online way since through the phone, it takes a while sometimes for a representative to answer. The contractor sent out was very nice. The problem turned out to be something really simple. It was a fuse detector that we had plugged in that was out. We’re able to use the phone and fax machine now. One should give AHS a try.

My water heater is 14 years old and the pilot kept on shutting down so I called American Home Shield. It was my first claim and when I submitted it, everything worked out fine. But the lady from AHS told me that they wouldn’t be out here for three days and I told her I needed it taken care of right away. She said she would see what she could do but it was not an emergency. My kids, my wife, I and everybody taking cold showers is not good. So, she ended up calling the Lake Elsinore plumbing place and they came the next day. My wife said that the contractor was a nice and polite guy. He came in, took care of it, knocked on our door and said it is fixed and he went off. He was there for about 40 minutes and since then, it’s been working fine. The company called me back and did a follow-up call with me. Everything went good and I’m glad I got AHS. I recommended them to my boss and he got them too.

I had an easy experience with American Home Shield’s website. I filed an electric claim online and had someone out within a couple of days. The contractor from Sunbelt Electric was very professional. He explained what he was doing and did a good job. He also cleaned up after himself before he left and got everything working. But I did not like the garage person. It was something about the garage door work. I came home at night, and there was no light. The contractors told me that they didn’t do anything electrical and that my family member could have gone up the ladder and put in a light bulb for me, but they wouldn't do that. When he came out awhile ago, he didn’t explain what was going on or what they did and what they didn’t do. So, I sent him a letter saying that the work wasn’t done, then I got a long letter that was unprofessional and really nasty. That aside, I’m very satisfied with American Home Shield.

There was a leak in one of the toilet bathroom so I filed a claim to American Home Shield online and their claim process was easy. The contractor came out and fixed the problem, and it’s holding up so far. However, it’s very difficult to get a hold of their contractors at times. You have to try several times to get through. A lot of them are contractors who don’t regularly answer phones. But when you do, things work out. Overall, AHS is useful for a homeowner to have. I would recommend others to have a home warranty. The experience has been good for me. AHS has been very helpful and I didn’t have to go around trying to find contractors and look for things.

The plumbing claim we made with American Home Shield didn't go too well. And then we also made a claim recently for an air conditioning problem. I called AHS and spoke to a representative. It took two weeks to have a contractor come out and do the repair. But after that, I called AHS back and had the contractor come for a second visit. For now, the AC is not fixed but its performance is fair.

I filed a claim online with American Home Shield when one of our toilets backed up completely and our other toilet was running. The contractor came to the house, and fixed the running toilet. However, he said he couldn't fix the backed-up toilet that day as there was a foreign object in there that wasn't covered by our warranty, and that I would have to pay a lot more money to have him come back to fix it. So the plumbing problem's partly resolved.

American Home Shield is awesome. We had a plumbing claim a while ago in our shower where we couldn't get the hot water to come on. I called American Home Shield and asked them if it was covered, and they said yes. And so they got a hold of Contreras, who called us, set up an appointment and came out. The techs did an awesome job. They talked to us and told us what they were fixing and what we needed to do. They had to redo the valve, and they were very good and on time. Having a warranty is absolutely wonderful. I have it on two homes and I also had my daughter get it for her home.

I submitted a claim for my washing machine online and the turnaround time for them to get in touch with me was real quick. The technician they sent seemed very knowledgeable. The Sears guy came out and looked at it. I had already personally researched what I thought was wrong with it. He confirmed it and wrote up everything and then sent it back into American Home Shield. They replaced my washing machine and it brought everything back to normal. I would recommend AHS highly. How they handled my case was great. I'm very pleased with the outcome.

I had a nice experience with AHS. I got a claim for my washing machine. I filed that online and the experience was good. The contractor was then able to come quickly and was good, friendly and courteous. It was an excellent service.

My husband noticed that there was a leak under the sink in one of the bathrooms. So we called American Home Shield and they were very pleasant and easy to work with. They set everything up. And then I received an email reminder that the contractor was coming and when the appointment would be. Then the company called and said that somebody would be there during the appointed time. And the guy showed up right away. He could not have been nicer and took care of everything. He also had the parts that he needed in the truck. I’ve been telling everyone that they need to get a home warranty. We’re new to this area so we do not have the pulse on who to call yet. So AHS has been wonderful because they’re sending reputable people and they’re finding them for us, so we don’t have to do that search. We are now having issues with our washer and I called today and someone’s coming back today.

We were having some drippy faucets in a couple of the rooms at the house, so we called a service for that. I filed the claim with American Home Shield initially online and that was easy. And then they sent me a correspondence back to let me know that a provider would be in touch with me within 24 hours to set up an appointment, which they did. Then the service provider came out and found out that there were some parts that needed to be ordered. They talked to Delta, the maker of our faucets and they were able to get them to send out the parts that were needed to do the fixes on the different faucets. We just had to wait for that. It took five days for the company to mail out the hardware and then the service provider came back out and installed everything. And everything went really well.

I've had three recent claims with AHS. One for the refrigerator, one for the garage openers, and one for the heater. The heater was just a loose wire and the claim went really well. The guy from Dulce came here the first thing in the morning and it took him five minutes to find the wire that was loose and fix it. Then, for the garage openers, AHS chose not to cover that at all because they told me it was a luxury. It was ridiculous. I paid $303 for that out of pocket and they also charged me the $108, which I called the customer service for. They were supposed to remove the charge, but they still haven’t.

My ceiling fan was working but the light in it wasn’t. I submitted my claim online and AHS sent H&C. H&C was quick, timely, and efficient. Everything went great. Plus, they solved the problem, which was important. It was a good experience with AHS.

I called in a claim for my washing machine as it was easier for me to pick up the phone and call. The contractor has been good, though it has taken a little while for them to order some parts because I started the claim March 29th and it's not fixed yet. They said they'll be out here Tuesday. They ordered one part and when you put that in, they said they'd need something else. I had to spend a lot of money to go through the Laundromat and I still have a pile of clothes. Otherwise, I'm always satisfied with American Home Shield and I recommend them. It's most needed and it could save people a lot of money.

Our dishwasher was clogged or there was something broken so it wasn’t cleaning the dishes. I filed a claim online and they told me who was coming. At first, I was a little nervous because I couldn't find the company of the guy and the address I was given was his home address, which to me was a little unusual because I wanted to make sure. Also, it was my mom who was gonna be here and she’s elderly so I wanted to know who was coming. But he turned out to be a nice guy and he was very helpful. He cleaned the unit and took out a bunch of gunk in it. He also had to order a part and then came back after it got approved. The unit is working now. I was satisfied with my experience.

Our experience with American Home Shield was all very positive. We had a clogged toilet and I filed a claim online to have a plumber come in. Navigating the website was easy and the contractor was able to come in the next day after we called. He was very professional, very friendly, and answered all of my questions. He fixed our problem and I would recommend AHS.

Submitting claims online is the only way to go with American Home Shield to get them. Everything you do online gets responded to immediately, while you have to wait on the phone for an hour and a half. I recently filed a claim request for a blow dryer. The contractor they sent was personable, arrived there when he said he was gonna be there, and did the job. I was very satisfied all around. And my dryer is now working like a charm.

I had a problem with my ice maker and my refrigerator. The door of the refrigerator was not closing shut securely the way it used to and you have to push it. Most refrigerators, once it gets closed it pulls all the rest of the way in and it wouldn’t do that. So I filed a claim online and it was a very quick experience. I got the confirmation instantly and shortly after that they told me who had been assigned to my claim and that I would hear from that person to set up the appointment. Everything happened the same day.

All home warranty companies looked the same to me. American Home Shield was the first one that showed up and I’ve been with them for a month. We just moved in so we needed to get new keys and it was pretty easy to submit a claim to American Home Shield. I did it on their website which was pretty. Then, AHS told me who to contact. I called the service company and they scheduled the appointment. The contractors came and fixed it. And now, the new locks are great.

I filed my claim online and American Home Shield passed it to two different companies. One was Mason’s Plumbing who was great and I was fine with. The other one was Long & Burton, whose guy I can’t stand and I don’t want back in my house. I put in a work order and American Home Shield dispatched it to him. He called but I had a doctor’s appointment and I wasn’t home. I asked if we could do it the next day and I was going to schedule a time in the afternoon. He said he would call me back the next morning and we would schedule the time. He called and I wasn’t home doing another job.

Our dishwasher was having some powder residue on the floor so we submitted a claim with AHS by phone and online. Online seems to be easier. This is actually the second time that the same contractor's come out and they've been very fast. They usually come in the same day. They're very straightforward. They have detailed information and gave advice on things that we could do better to help prevent future issues which was helpful. We've been satisfied with American Home Shield. We did have one contractor that we did not like and that was plumbing related. But otherwise, we haven't had a lot of requests which is always good but we've been happy with the experiences.

I've called American Home Shield twice and they were great each time. They were very quick to the point and got my claims serviced and done. I've had other home protections and they are better than some that I have had to deal with. They’re very friendly and knowledgeable. When the washer was smoking, I called their number and filed a claim. I set up a time and somebody called me back that afternoon. The contractor came in and they looked at the washer. They found the problem with it and they said they would go back and try to get the parts. The washer was one of the newer models and if they were not able to get the parts, they'd have to replace it. I've been happy with the washer's performance since the repair.

A prior claim with American Home Shield when we had to have our furnace put in was not good. The woman on the phone was rude. When we would call to find out what was going on she was just like it was an inconvenience for them. That was not a pleasant experience. Also, it was so hard most times to get in touch with AHS and it was not very personal but the last claim was great. The supervisor that I’ve talked to was great. The guys that he sent out weren’t too friendly but they did their job. If we ever have to file another claim and there are experiences like that, we’d be happy with it.

I love American Home Shield. We had a bunch of issues at the same time with the plumbing and the oven, and they helped us. My bathroom upstairs was leaking down under my kitchen and my oven died, all on the same day, so we opened up a service request for both of them. It was really snowy and rough weather but somebody was sent out to our house within two days to fix the pipe in my bathroom. And then we had a new oven within two weeks. So all of my issues were taken care of within a two-week time period and everybody was really nice about it. The experience was awesome.

My pressure valve started leaking and my experience with American Home Shield in submitting a claim for that issue was very good. I always call them to set up a service on their automated system. The contractor was very good. The tech came over and tried to fix the valve but he couldn't fix it the first time because he couldn't break the seal on it. So, he had to come back later, but there was a need for further modification and he didn’t have to do that. But he took care of the valve and its performance after the repair has been very good. I would tell a friend about the service that American Home Shield offers and how inexpensive it is.

I filed a claim through American Home Shield’s automated thing on the phone and it went fine. The guy who they sent was great. He went around, explained the whole situation and gave me the big picture and the macro and the micro look. He did a phenomenal job. Since the repair, there’s been no leak so everything is good.

Our dryer was making a lot of noise and taking an extremely long time to work so we had AHS replace a motor on it. I submitted my claim online because it's more convenient and we got a very quick response and a technician came out the very next day. He was great and the repair went absolutely perfect. Things are back to normal again and it helped to really speed up how we get things done. I would definitely want the technician again if I would have issues with any home appliances he could work on.

Our American Home Shield experience was great. I had a problem with the drains and so I did a claim over the phone. The contractor who came was a very professional gentleman and absolutely wonderful even though he’s young. He fixed my plumbing and everything went well. Also, I’ve already recommended American Home Shield to every friend I know.

AHS cancelled my home warranty without my permission and consent. I had a service call for my dishwasher back in Dec 2017 and even it did not get fixed. I called them again and they said it will be $75 again. I was really mad with response and asked, "What is your cancellation policy if I need to cancel." No satisfactory response and few days later they cancel it without refunding full amount. I made several calls, transfer from departments to departments and in end said we will get back to you in few days, NO response at all, very unprofessional and rude customer service reps.

We submitted a claim with American Home Shield for the air conditioner. We were gonna try to do it online initially, but we ended up calling them because we had some questions. The experience was okay and John, the technician, was great. The only downside was the price of the Freon. At $55 a pound, it seemed like it was five times the market value, but we had to buy it through them. Nonetheless, I find having a warranty on our properties very valuable. We have two properties. We have an American Home Shield warranty on one and we have a warranty with a different company on the other one because it came with the house. We just purchased that house and we're gonna be selling it, but it would be with the American Home Shield warranty. I would tell people that it's a good idea to have an American Home Shield warranty.

The microwave oven was showing an error message so I submitted a claim online to American Home Shield for that. Somebody called me once I put the request in and the rep I spoke with was very nice. Then I received a call to get a schedule with the company. The contractor did an excellent job and I liked that he came when I put the ticket in. The guys came on time as scheduled and the technician did something. He was outstanding.

The dishwasher stuff was broken, and we got the sink garbage disposal fixed. I called American Home Shield and they recommended me to whoever they sent out to fix my appliance. The contractor came when they said they were going to and they were professional. They were named and in their uniforms that were old, and they showed their badges. Everything went well and the performance of the appliance since the repair is excellent. Other people should go ahead and get into the program with AHS if they want to be more secure for their appliances at home.

The AC started failing and I called American Home Shield. Then as soon as the contractor called, they took the order. I really love that company and the technicians are good people. The service was great and the AC has been working fine since the repair. American Home Shield is a good company and their service is good.

I've had a very poor experience with AHS. I paid $75 out of pocket to have our washing machine diagnosed and they ordered the appliance like they were supposed to. However, they gave the appliance company the wrong contact phone number and they never contacted me. The appliance company sent the unit back and I have no appliance. I emailed AHS and asked them if I could take a check in lieu but they didn't respond. I also called them 10 times and I’ve been on hold for over an hour twice. Then they answered and they said, “Sorry, we’re too busy to take your call. We’ll call you back within 24 to 48 hours.” I'm at my 45th hour right now and I still haven’t gotten a call.

Our sewage was backing up and I went online and put in the details. The contractor that was sent by American Home Shield was fine, and all was well. The issue was corrected and our experience was good.

Heat wasn’t blowing out the vents and it sounded like there was some type of a motor running in the unit upstairs. It was like a low windy noise, almost like a fan was running but nothing was happening. There was nothing coming out the duct work and it wasn’t the thermostat. It wasn’t getting warm in here but was actually getting cold. It was down to 63 when I finally got somebody to explain the problem.

Earlier in the year, I had a drippy spigot. I called AHS and the service guy came out and said he had to order the parts. A month went by and I hadn’t gotten the call that the parts were received. So I called American Home Shield and asked them how much the buy-out would be to have the whole faucet replaced. And it was around $100, so I told them that I would just have the spigot replaced. The contractor came, put the cartridges in them and my spigot no longer drip. I'm a realtor and I will recommend AHS to a friend. It is the smartest thing to have when buying a used house.

I have what's called a portable spa hot tub and I had a problem with the circulating pump which threw up. I submitted the claim online to American Home Shield and I got an immediate response in terms of identifying the contracting company. The following day I got a call from the contracting company to set up the schedule and the technician that was sent out to work on the tub was very good. He diagnosed the problem immediately and worked through getting a new pump and getting it installed. He gave me follow-up calls the day after to see if everything was still okay, and that was very much appreciated. We've been a customer of American Home Shield for a little while since moving to Arizona. We've had several claims and the guys at American Home Shield have handled them very nicely. We're more than happy with American Home Shield's service. They're well-worth the money.

There were some cracks in our shower pan and I called a different plumber to come out and paid for his consultation. He told me that the shower pan needed to be replaced because it was also leaking. We don’t use that shower but we really need to have our shower back so I called American Home Shield. The rep, Alice, was very helpful. She heard me out and although we weren’t sure whether it would be covered or not, she sent someone out here right away. I was really amazed because within three hours I had someone very professional, helpful, nice, and informative at my house. However, because the shower pan was all in one piece and there was gonna be construction, AHS doesn't cover it.

The electricity went out in our bathroom, kitchen, and living room. I submitted a claim online and the guy they sent, Jeremiah, was very professional. He was really nice and I liked him. He even helped me with something else. I just got the house wherein the electric outlet was put on backwards and I asked him to do it and he did. Also, he noticed that I didn't have a power home protection surge, which isn't covered by the warranty, and he gave me a card and told me to contact the company when I was ready to get that. The overall service was excellent.

I thought that there was a burning smell in my air conditioner. I called the fire department to see if there was a problem and I didn’t want to sleep at night then all of a sudden, I have my house caught on fire. It was colder here and so, I called AHS to file a claim for the air conditioner. The contractors came out and told me that everything looked fine. And that it might be the dust burning, but he suggested that I call my heating people because there might be a problem with the motor because they were not electricians. They knew a lot of stuff and the contractor also told me that he could smell the smell and it could be that the motor is burning out.

Our furnace was making a lot of noise and it needed to get looked at. I submitted a claim with American Home Shield and it was very easy to do online. The tech whom they sent was very reasonable, very nice and he did the work the next day. My furnace is now performing good since the repair. I would refer them to a friend.

We had a leaky hot water tank. I got it early. I filed a claim with AHS online and this experience was better than the last one. The actual online filing of the claim was super easy. The contractor this time was Sigmond Plumbing and I put the claim in at like 6:15 on Monday morning. They called me at 8:00 and were at the house before 11:00. But the one before was for my stove. The temperature gauge was acting funny and it was the mother board in the stove. That one took over a month and a half to get resolved.

I submitted a claim for a microwave over the phone. I tried to do it online but kept running into an issue. Whenever I went on to search my place of residence, it’d show an owner, but it wouldn’t show that I have an account on it for some reason. I have been having issues trying to create it online, but American Home Shield's representative did great. She assisted me in getting a new policy number since I was using the old number from my policy, and did a good job.

I did a computerized claim with American Home Shield for my washing machine. The tech that came over was great. However, I would like to have somebody we can talk to when submitting a claim, not a machine and for AHS to respond more quickly. The last claim I had with one particular item took about two weeks. And the person that came over to look at the problem left. He then had a report that he had done and completed the job. He told my wife to sign on it or agree on it and then said they would reschedule to go back.

My air conditioner was working last summer and it just stopped so I called for American Home Shield to come check it. I did everything online to set that up and it was fast getting service. The contractor was very good and he was able to do the job on the first trip. He was quick and knowledgeable. The small parts were changed and everything is working now and has been performing well since the repair.

I just bought this condo and was offered the American Home Shield warranty on appliances. That seemed like a good thing rather than try to go after the owners to replace things that seemed iffy. AHS should inspect some of the things before they offer the warranty. This condo was originally an old rental and the appliances were really beaten up.

We have tenants in the property and they made an initial call to American Home Shield regarding the heater of our heating and air system. The original contractors that American Home Shield sent were not able to complete the job so we had to work with American Home Shield to get us a new contractor. I made two or three different calls. In the last call I made, the representative was helpful but he was not able to effectively understand what I was saying about what he needed to do. It was frustrating to try to navigate the internal policy with Home Shield with this person who I don’t believe English was his first language. He and I had a language barrier.

Some work was being done on the waterline in our community and when it was turned back on, I had no water pressure in my bathroom and the kitchen sink started leaking. Submitting the claim to American Home Shield was very easy. I did it online and then they followed up with a phone call. It took a day before a contractor was sent out and I had a good interaction with them. They were out on a Friday and they were very timely. They called me half an hour before so I didn’t have to sit for a six-hour window like you do with some companies. The contractor had to order two new faucets and they installed those on a Monday. Since the service call, everything's going very good. Now, I didn’t have to turn the water off under my sink in the kitchen. The faucets are nice and they turn off. I had American Home Shield in the past and I just had not picked them up when I moved to this house. But I did now and I thought the service was excellent.

I filed a claimed online to American Home Shield for the toilet flapper that needed to be replaced. The process was very simple and not so time-consuming. Robert L. Phillips Plumbing Company came and they were very presentable, very nice, and they double-checked the work the next day to make sure it was still good. I like the company and hopefully, I don’t need it any time soon but if I do, I like for them specifically to come out here.

There was a piece on my air conditioner that needs to be replaced. I went online on American Home Shield's website and put my request in then American Home Shield keep in contact with me really quick. The interaction I had with the contractor was professional. When I asked questions, they explained the answer to me and I like that. They were very friendly. They replaced the piece and it was a good job.

I'm very glad I switched to American Home Shield from Total Home Protection. I have more coverage at less per month than what I did with the other company. We have exotic birds and six of them are between $300 and $500 a piece. Our house needs to maintain a certain temperature all of the time, but the furnace would not keep heat in the house correctly and the temperature was dropping 10 degrees. Space heaters weren't keeping on the up and up too. The furnace has been doing that for about two weeks before I filed a claim because I have tried different fixes on it. The claims process online was simple. AHS said they'll get a hold of me within 24 hours and the contractor was here doing the work.

When I had a leaking faucet and my tub and sink were clogged, I made a phone call to AHS and the rep set up an appointment with me and the contractor that they sent was great. They came over, unclogged my drains and fixed my faucet. They did what they needed to do, weren't here very long and got everything done in a timely fashion. When you're trying to brush your teeth with the stuffed up sink, it's kinda hard and since the repair, things are a lot better. I'm glad that there's a company like AHS out there that we can pay and can help us out. They're very courteous and very prompt. They take care of the situation in a timely fashion. I've even used them last year a couple of times when I first bought my house and the tech came right over.

American Home Shield is an excellent company and they have good people working for them. I called AHS when my air conditioner wasn’t shutting off and I had a good experience with their rep. A tech then came out and he was very professional about everything. Since the repair, everything's been running great. It was an excellent experience.

I had to submit a claim for my AC twice. The first one, it kept freezing up and losing the Freon, and the compressor on the outside wasn’t running. I had to call American Home Shield and they sent some people out here and one guy wanted to put Freon in it. He told us we didn’t owe anything because someone had come out before. He even showed me in the computer that we didn’t owe anything. Then he left but then he came back and said we owed him 200 and some dollars for the Freon. He and my daughter were going on and on, so I said we'd just give it to him. But my daughter said she'd rather pay American Home Shield if we're paying anyone. Then American Home Shield sent us a letter saying we were supposed to pay for the Freon and it was $200. They said they would take care of it this time but from now on, we have to pay for the Freon. But they still charged us.

I'm very satisfied with American Home Shield. However, it takes so long to wait to talk to someone when I want to file a claim where I ask for some assistance. I submit claims by phone since I'd rather talk to someone. Sometimes, I wait 45 minutes or they have to call me back. But it means that they're busy so hopefully, they'll get to me as soon as they can and take care of what they need to do. For the last year or so, they tried to repair my microwave and this time, they can't. The microwave is over 20 years old. It needs to be replaced, but I haven't had the chance to go to Sears, pick out the one that AHS recommended and take that up for me to get it installed. Right now, I'm just using a portable one. The latest thing that was done was the maintenance of the air conditioner. They come out, check and make sure it's okay.

I submitted a claim regarding a plumbing issue with American Home Shield online. The experience with Red Wing Plumbing was good. They discovered that the root cause of the problem was the previous plumber that I used. And now I don’t have a toilet and I need to get the floors repaired before I can get back with them. They made it clear that I need to figure out how to find the right handyman to come replace the floors that are rotted out from the water damage from the toilet leak. And then once I figure that out, I’m supposed to call them back and put the toilet back in. I’d be surprised if a plumbing company cannot recommend someone to help fix problems caused by plumbing errors. It was a little weird to get it like it's a dead-end in that.

I had a problem with my dishwasher, and so a gentleman sent by AHS came out and fixed it. The thing was still under the manufacturer’s warranty, so he just swapped out a part. He was great. The dishwasher has been really good now.

Getting through to talk to somebody from American Home Shield on the phone was next to impossible, though I had no issues dealing with their reps. When we were trying to get a hold of them last year, the wait time on the line was over two hours which was frustrating. Not everybody has two hours. And, I’m old-fashioned and I like to speak to somebody rather than trying to do everything off over the computer. But submitting the dishwasher claim online was fine and they contacted me within 24 hours to set up an appointment. Then it turns out there wasn’t anything wrong with the old dishwasher and it just needed some TLC. It was in the basement and we didn’t use it very often. And he explained how to keep it in working order and it was a good experience.

Submitting a claim with American Home Shield online was fine. I got notifications via email and confirmations for the appointment. They were able to get back to me the next day. It was late in the day but nonetheless it was the next day. We were running the AC when we detected the smoke so I shut the unit down because nothing else was running. I called and the techs came. They repaired the blower and replaced the capacitor and that fixed it.

American Home Shield fixed my dryer and everything went okay. Everything went smoothly because the communication was through email and phone calls. I filed my claims over the phone and the reps were professional. But I had a horrible experience with AHS before. Every time I called the AHS rep, I had to deal with whoever was going to be working on the issue. And on top of that, the contractor who came over automatically called AHS instead of talking to me about what was going on. I thought I was not going to renew it but I went ahead and renewed it. And the process now is a lot better than before.

I had a leak under my kitchen sink and the faucet was dripping as well. I put in an online claim with American Home Shield and it was great. I had been kind of leery of the whole process, but it went very smoothly. The contractor responded the next morning and then the plumber was out at the end of the same day. He was able to find the problem and fix it. Overall, it's been a really good experience with American Home Shield.

I smelled the gas leak. I went online on the American Home Shield website and navigation was pretty easy. They set up an appointment for a contracting company to come out and the contractor came out the next day. They were great, very professional and courteous. They fixed the problem immediately and they cleaned up behind themselves. I would tell my friends to definitely get American Home Shield.

We have been waiting for about 3 weeks for our refrigerator to be replaced, it was approved and scheduled for delivery today. We had to unload our old refrigerator in order for the new One to be placed. The delivery came, they unboxed it outside before bringing it in; it had a large dent across the side. We unfortunately could not accept the damaged product. It was loaded back on the truck and sent back. So we have NO refrigerator now and groceries from the side freezer and fridge going spoiled. We have been trying for the past few hours trying to get to help on this issue. Each time repeating, then told they are forwarding, then click disconnected. If someone from AHS contacts us it will be appreciated, this is extremely important.

They have been working on my refrigerator for 3 1/2 months now and can't fix it. So now after multiple phone calls and hours of hold time on the phone they are finally replacing my refrigerator. I think it would have been worth it to replace it and not bother my home warranty company AHS.

We have had this coverage for almost a year. Tried calling in a service call but the recording said go online for better/prompt service etc. Hung up and went online. Their online system only lets you choose one problem. In my case I needed to choose leaky pipe and well. The system would only let me choose one, so I chose leaky pipe, since both the well and bathroom had a leaky pipe. The plumber would only fix the bathroom because the well was not listed on the service order. The plumber called the warranty company while at our home to get authorization but they said we had to put in a new service request. He left and said he would come back. We called the home warranty company and they said we had to pay ANOTHER $100 deductible!!! They said we should not of let the plumber leave. What are we supposed to do, hold him, hostage until they get their act together?

I got a couple of claims with my air conditioner and the most recent one had to do with the clogged line for the evaporator to dispose of the water from the unit. It took them a couple of times before they could figure out the problem. When submitting a claim to American Home Shield, they don’t want you to speak to a live person. They try to cut down customer service so you go online and make the appointment. That’s company policy and I don’t like that. It’s more cost-effective that way for themselves but it has changed over the years like everything else. I spoke to someone eventually and the rep was very helpful. Some contractors are very efficient and overall, it’s been a good experience with their repair people. The gentleman came at a time prompt and took care of the issue promptly and the repair brought the AC unit back to where it should be.

I've had two claims for American Home Shield recently. The one with the A/C went great. I was able to get someone out here and that same day the contractor fixed it. But the second claim was horrific. The only problem I had was the first water heater. The contractor said he couldn’t work on it because he doesn't work that brand. So I question why AHS even sent someone out who can't work on it.

I appreciate American Home Shield for sending out technicians whenever I needed it. I had them do plumbing works on the boiler the last time and it was easy when I put the claim in. I could do it here in my log in details, and then after that I’d book the appointment. I had a text message the following day. And then the technician came as per schedule and he asked me about the system to start with but I didn’t know anything about the system because I just bought the home. So, he was able to get into the attic and see the existing system, and then straight away, he was able to find the fault and then fixed it. So he was good.

I had some issues with my heat furnace and AHS serviced me in two days. The technician was very knowledgeable about the problem and then it took him literally 20 minutes to fix it. They knew exactly what the problem was right away. The heat furnace has been working very good.

American Home Shield has been absolutely fabulous. I had two washers that both failed at the same time, and they were real good about getting them taken care of. The only way to fix them was to replace them because some of the parts were not available any longer, so they did that. Submitting a claim was very simple and easy. There was an odd delay in this case only because I had an initial person come out that was literally unqualified and was a very bad operator. AHS didn’t know that but he gave me bad advice on another appliance I had that I was working on with American Home Shield. But once they became aware of that, they took corrective action and they didn’t have another person in my area to come out. They did what's called an outside authorization wherein they paid somebody specifically that's not under their contract to come out and take care of it. It wasn’t their fault but they responded to it well.

The shower handle wasn’t working and the water came out scalding hot and I couldn’t adjust the water. I filed a claim through American Home Shield’s recorded message and they sent me back an email telling me to call Budget Heating and Cooling. I then called Budget and scheduled the appointment. Their tech replaced the cartridge inside and he fixed it fine.

The dishwasher was having an issue. It kept saying low rinse aid, so when you pour the rinse aid in, it spills back out. I submitted the claim online and AHS was quick with the text and the email. The contractors were great, very fast and nice too. The guy who came didn't just replace the box where the rinse aid goes right away. He wanted to see how it worked. It was replaced but we're still having the same problem, so I had to call someone out again. But everyone has been really good and helpful. It's been good. I've only had one bad experience, and that was, I think, company-specific, but American Home Shield took care of it, so there was no problem.

There was a small leak in my main water line. I caught it early in the morning, got it all cleared out and filed a claim online with American Home Shield which was pretty simple and straightforward. They assigned one plumber group that doesn’t service my area more than twice a week. So, I called in and talked to the AHS customer service representative and they found a different plumber that could get out here pretty quickly. The contractor was very personable and professional. He came out, found the issue, ran back to the shop because he was swinging by from another call, got a couple of parts that he needed and came back and fixed the leak quickly.

My son's bathroom was clogged and he didn't tell us until two days. My husband tried to work on it late at night but couldn't get it unclogged. Four days after, we filed a claim with AHS and their response was pretty quick. The contractor sent out by ASAP Plumbing came in, assessed the situation, took care of the clog and it worked. They were great. Getting a warranty through American Home Shield is definitely worth it and I would recommend them.

My wife usually calls and arranges everything for a claim with American Home Shield then I get an email or a text message that they’ll be contacting me, and then they’ll reach out to whoever the repair provider is. The claims have always gone smooth. When the AC was not blowing cold air, A-US Air Conditioning came out and got it taken care of. They were good and we had an awesome interaction.

I called American Home Shield and they had a contract with a technician who came out and told me that my 30-year old washer-dryer combo was irreplaceable and they couldn’t fix it. So, I had to go out and get a new one. It took me two weeks to get my money together, purchase one and have them deliver and set up for me. I submitted my claim form and I’m still waiting for my check since they’ll reimburse the difference in the amount. I’ve had American Home Shield for many years and I have no problem with them.

My dad had AHS with his house for 30 years and told me about it. I know he has used it in the past so I decided to give them a shot and I’ve been very pleased with them. I called AHS to submit my claim because and the rep I spoke to was very nice. The people who came to fix my disposal were on time and very professional. I was very happy with them.

My air-conditioning-heating thermostat went out and I called it in with American Home Shield. I filed the claim through their automated service to schedule the appointment. The contractor that they sent was fine and had to order a part. AHS is a very good benefit and something that you should definitely look into especially if you purchase an older home.

My American Home Shield warranty covers the pool service. So, when my pool filter was not functioning properly, I called AHS and their contractor came over in less than 48 hours and fixed it. Their contractor was very pleasant to work with. In fact, they're much better than the pool company that we have hired monthly to clean our pool. They're much more knowledgeable, very nice and I really like them. I hope AHS keeps them on their call service.

American Home Shield was part of the purchase contract when I bought this place and I've been with them for over 20 years. My experience has been overall very good. When one of the blades broke off of the disposal and it was making a tremendous racket, I made my claim online and had an outstanding experience. The contractor was timely and professional and now everything is grinding away.

AHS is a good investment to keep people planning ahead for the big problems that they don’t know are coming. There was a time the air conditioner was freezing up and we weren't sure why. I was gonna submit a claim for that online but I ended up doing it over the phone instead, and it was easy. It went great as well with the contractor. He explained everything that was wrong and offered to let me look at it. They got it all done quickly and it was a good experience. Everything has been working great since the repair.

My air conditioner wasn’t putting cold air into the house so I filed a claim with American Home Shield for that. The submission process was good and we had somebody come out the next day. The contractor was amazing and everything is running as it should. I also filed a claim with AHS for my washing machine but that has not been very well. They sent somebody out who never showed up. And then they sent somebody out here the next day without informing me that they were gonna be here. When I told them that I don’t want those people at my house because I didn’t feel comfortable with unreliable people servicing my house, that was an issue. I told AHS I was gonna cancel my contract with them and then they said that they would figure something else out for me. They didn’t have any other plumbers in the area. I should be hearing back today at another company, but I haven’t heard any feedback yet.

American Home Shield is great and it helps us out a lot. We don’t have to go searching for an electrician, plumber or anybody like that. We call them, place the needed service call and the contractor shows up. It’s really cool. I recently filed a claim online and the contractor came and fixed our dishwasher.

Although it has only been a problem once or twice, AHS sends technicians that I wouldn’t choose based on the ratings. Plus, they don’t ask much ahead of time so sometimes they'd send a technician that doesn’t even know how to work on the particular brands of appliances that we have, which are more high-end. Once, we had a dishwasher issue that wasn’t resolved and took forever. Then we had one company that tried to fix a built-in refrigerator without the knowledge of how to fix it, and we ended up having to replace the entire unit.

I had a leak in my foundation and when I submitted the claim to American Home Shield, I didn't have to keep calling or anything like that. They sent out people and they checked it out. They gave me how much they would pay based on that amount and I also had to work with my home insurance with them for that because it was a costly item but they took care of the problem. When I called them, they were helpful. They got me in touch with the company that they were contracting out to do the service and they emailed me that information. I worked with the contractor who let me know their availability was and the contractor was out here after a couple of days. So, it was in a timely manner.

I was having problems with the air conditioning. The conditioning unit turned out to be an air conditioning heat pump. We didn’t know that when we bought the house and it was making some noise. American Home Shield sent out a technician that was an air conditioning specialist only. He described the problem and then he went back to his company and they sent out another technician who had more experience than he did. It turned out to be set aside with the heat pump but they haven't addressed the problem until it's hotter and the air conditioner heat pump goes on automatically. As long as the weather stays cool, they can't fully diagnose the problem due to the cold weather. My experience with American Home Shield has been really good. I'm satisfied. AHS has been very helpful and sent technicians out who are specializing in different fields out to the house, which was great. I would recommend them.

Our heater quit blowing out hot air so we needed somebody to fix it. I was looking up to see what the home warranty covered and since I was already on the computer, I filed a claim with AHS online. I got a phone call the next day or later that day and the contractor AHS sent was nice. He came out and looked at the unit. It was rather old, so he had to order the part, which came in four or five days later. It was only five degrees outside, so we froze for a few days and bought a space heater. Since the repair, it has gotten warmer but it doesn’t work as well as our air conditioner.

I did a claim over the phone when the fan on our heater wouldn't stop and was overworking. All went very well with the rep I spoke with on the phone, and a couple of days after, the techs from Tenneys Heating & Cooling Services was sent. The repair went quick and the techs were really helpful. It was a good experience overall.

I've been very pleased with American Home Shield. My claims have been submitted pretty quick and servicemen come out pretty quick too. I had a problem on one of the circuits on my AC. I logged in their website and submitted the claim. I paid the copay and then we waited for the serviceman. The contractor who was sent was very professional and he got the problem fixed in one trip. Good customer service and fast response. $75 is a heck lot better than a full $500.

We bought the house last July and whenever we buy a new property that’s not brand new, we get a home warranty. The garage door opener broke and I called AHS within hours of the door not working. Submitting the claim was a great experience and it happened fast. I was worried about the contractor that they selected at first because they were kind of far away from where the house is but it was not an issue at all. The contractor made an appointment for the next date. He was a little early and got the job done really fast. He came with all the parts that he needed and it was repaired really well. He was also professional and clean. The garage door opener is back to normal and I’m a happy customer. I would recommend AHS to friends and neighbors.

We've had two claims with American Home Shield for the AC. The first time was when we noticed that the heating didn’t work and the second time was when the AC didn’t work. Our experience in submitting those claims were great. Each time, we just called in and made a claim for the AC unit on the automated system of AHS and the contractor was here within a couple of days. The AC has worked well since the repair and we didn’t have any problems with either company that came out. We’re in Texas and it gets hot here, so the repair of the AC has been very good for us. We’re happy with our experience and I would tell friends that they should get American Home Shield.

I always submit claims online and the most recent claim I had with American Home Shield was about my toilet. It was very easy to submit the claim. And they had someone come out, but it wasn’t repaired correctly. But it was done correctly the second time. However, I’m still having a little problem with it that I need to go back online and get in touch with American Home Shield again about it. Some of the contractors that come out to do the job are more explanatory than others. But my husband said the last one was very good at what he did. He replaced parts on the toilet that needed replacing.

Cyrus Plumbing came out for my plumbing claim with American Home Shield. It looked like something was overlooked the first time but the guy came out and they took care of it. It's working better than it was before.

This was the first time I have used American Home Shield and I was pleased with the experience. One of the pipes in the basement had a leak in it. I called American Home Shield to submit a claim and I had a pleasant interaction with their claims representative. My claim was serviced by All Clear Plumbing and Drain Service and they were on time. They came right away and fixed the pipe quickly and they did a good job. There was still some water leaking but it was from the knob to turn on the water and the contractor came back quickly when I notified them. The knob was just not completely turned up. They just did that and everything was fine.

We had what we thought was a HVAC leak in an HVAC closet. The HVAC guy came out there and he determined there was a plumbing leak. We had paid for the HVAC visit and the vendor said that he would transfer the service call to a plumber who came out, diagnosed the problem, found the leak in the wall, cut holes in the wall and patched it, and patched the plumbing. And then he contacted a drywall company that came out and did the drywall repair. I was impressed with the plumber. The HVAC guy and the drywall repair folks were good as well. There is a $75 fee that’s paid when the vendor comes out or when he completes his work. That was paid to the HVAC contractor and he allegedly transferred the charge or the claim to the plumber and said that there would not be an additional $75 charge for a second vendor. But I may have received a bill from American Home Shield for that second vendor.

The last time we had the contractor sent by American Home Shield here was for our oven which wasn't working. He came in, repaired that and did a good job. We was knowledgeable and friendly too. During the first time, they had the wrong part and so then he had to order a different one and then got it fixed. I submitted the claim online through their website and it was very easy to do. The rep emailed back that the contractor will be contacting us to set up a time. Since the repair, the oven has been working perfectly fine and everything has been good with it. Whenever we had a problem, they send quality people to come out and fix it. However, AHS does not cover freon of air conditioners while some different companies say they do. Still, they provide great service.

Overall, I had a very good experience with American Home Shield, and I would recommend them.

I was receiving lukewarm water and not hot water. The plumbing people who came out adjusted some things and now it’s fine. I’m happy. A couple of months before that, I had a problem with the toilet and they were the same people who came out. They were very good. Submitting a claim was very easy and quick to do as well.

I had some preventative maintenance done on my air conditioner, which was routine maintenance that I try to do every year. I usually submit a claim online because it's convenient. The people that were contracted to come out took care of business and were very helpful and right on time. I would recommend American Home Shield to a friend.

I am very upset with this company as well as the customer service is just as bad and provide nothing but inaccurate information. As of today my refrigerator still is broken and supposedly waiting on the part. However, AHS can make sure they have their monthly payment each month but provide the worse service ever. Now I almost wish I had chosen another home warranty company because this one has done nothing but caused secondary damage to my home. As well as provided nothing but inadequate information which are nothing more than lies.

Failure to comply with specifics of home warranty by misrepresenting and omitting the definition of "multi media center" Section H-1. There is no multi media center in my system. It is wired and not digital and not controlled by WiFi. Pool electrical system is controlled by an analog wired CONTROL CENTER and covered by AHS warranty as electrical. AHS exempted from coverage one part of the control center alleging that it is simply NOT COVERED. This part governs the control of the differing pump speeds between spa (fast) and pool (slower).

This company was pretty good in the past, but have lost their way. We've been paying them for 5 years at our most recent address and we called them for service and were told "you don't have an account with us". I assumed we had failed to renew and when we sold our home last month, I noticed a charge from AHS on my credit card bill. Looking back, we've never missed a payment. We had coverage, still have coverage. Okay, now try to cancel the service if you sell your home. You get a person who says they have to send you to "Retention", but "Retention" is backed up with heavy calls. Put on hold. Then transferred and it's not "Retention" but a service request specialist who then takes your information for "Retention" to call you back some time in the future. Another frustration point for me. You can open a new account online but you can't cancel your account online.

then and their rep had already signed another one to come the next day. The technician who came took 10 minutes and he knew what was wrong. He had to order the part and get it done. Everything is great since then. I love American Home Shield and it's a great company. I'd recommend them to everyone that I talk to and my sister and my other neighbor signed up with them.

We had a home warranty with American Home Shield. Our furnace needed to be replaced. We got our own quotes and were comfortable with a couple of contractors. They forced us to use their contractor. Their contractor did not vent the furnace correctly, causing the furnace exhaust to accumulate in our attic instead of outside our house. The plywood in our roof rotted due to condensation in our attic. American Home Shield rep told me that they are not responsible for their contractors' work. They force you to use who they want, but take no responsibility for their work. I strongly urge you to find a different company for the home warranty.

Our refrigerator died and I called AHS to file a claim, and everybody was pleasant and direct. They told me that they were sorry to hear about what happened, told me what it would cost, and if I wanted to pay right then or later. I was satisfied with them. However, I wasn't terribly happy because it took me over a week to get somebody out. And then, it took another week before they could get the part. So I was without a refrigerator for two weeks. I had to throw out food twice and I had to pay for a refrigerator rental. My problem with AHS is that there ought to be some way to facilitate getting their contractors to come out within a certain period of time. I see no reason that it'd take a whole week to get somebody out for a busted refrigerator. Also, it would have been appropriate that if there's nothing resolved within four days, they should have followed up with me. They referred me to someone immediately, but there was zero follow-up from them.

We had a dishwasher problem. A rubber gasket was put behind it. And then, the back of the refrigerator was drowning. Submitting a claim for it was easy. I called AHS and they sent someone out to fix the dishwasher, however, they didn't cover the refrigerator because the insulation was compromised, which was freaking ridiculous. I called the manufacturer of the refrigerator and there was a recall on it. So they came and helped and they glued a piece of foam rubber, three inches thick, to the back of the refrigerator.

My dryer wouldn’t shut off and I didn’t think it would heat, either. So, I put in the claim for two. I submitted it through Home Shield and they put a request in to Capital One. The rep said Capital one will call me or I could call Capital One. The rep was excellent. She solves your problem right there on the spot. And she seems to have some electronic knowledge too. She said, “Before we send somebody out, did you hit the circuit breaker on it?”, “On a Samsung, a lot of times that will kick it back in and reset it.” I said I did that twice and I turned it off and the whole nine yards. She said she will then send out a serviceman and she set me up for the next day.

I recently made a plumbing claim and the tech did a very good job. He replaced our garbage disposal and fixed the pipe under our sink. I initially submitted it online, but then I had to call because I needed to add the garbage disposal to the sink repair. And then our toilet also started acting up so I tried to add that on, but he didn’t get that in time. But he still made the flapper where it wouldn’t run so much. I had called prior to him leaving the first job and that claim was supposed to get put on there, but there was a mouse running around the office of American Home Shield and everybody was screaming, except for the lady on the phone with me. She was trying to remain cool because she was on the phone with a customer.

AHS said that they couldn't repair my oven. So I've ordered a new one which has been over two weeks ago. But I still haven't heard from them since and I'm still waiting for the oven. I haven't been in contact with them as well because they're not that easy to talk with. I get all those recordings and go through it. I've called them before when I was trying to check on the process and we get cut-off. Then I gotta call back, get another claims person and tell the whole story all over again. Finally I said I wanted a direct line number. They transferred me but said their lines were having trouble, couldn't take any calls at that time and hung up. But the contractor company that came out to give me the initial quote was fine and the tech was very professional. It's just with American Home Shield that I'm frustrated and not very happy with. I've never had problems with repair service but this replacement deal has been a nightmare.

Two months ago, I put in my first claim for a water heater on my contract with American Home Shield. However, I never heard from A Plus Plumbing. I tried to call them the other day, and they were closed. Then three weeks ago, I went through AHS's website to file a claim for my dryer. They made it very clear that to get it done, I have to authorize the predetermined amount for the dispatch. Plus, it was very easy to select what system was affected and I could give a couple of sentences of detail. Then it moved on to authorizing. Quality Appliance contacted me very shortly after I put in the claim. I made the appointment based on my own availability, which turned out to be within a week.

I've had a great experience with American Home Shield. Anytime I've used them, it's been easy. Submitting claims go smoothly. I just call them, and then they have someone call me. And then that person comes in and I pay whatever I have to pay, and then it gets done. The contractors I've had were very knowledgeable as well. And speaking with AHS reps is always a good experience.

I had a plumbing problem recently and I submitted the claim to American Home Shield online, which was fairly easy. The contractor called up a couple of days before he was coming and then set up an appointment. I was having a problem with the pressure being too high on the water, and so he went in and took a look at it. He told me that he would go and get approval to change the pressure settings, but I haven’t heard back from him yet. I’m still waiting because he needs to change the pressure meter in order to fix the problem. But he’s come and done stuff for us before and he's great.

I made a claim with American Home Shield online for the heater since the motor for its fan blew. Submitting the claim was fast and easy and my interactions with their contractor were great. The contractor contacted me within two hours after filing the claim. So, from the time I submitted the claim to the time that they actually came out here was fast. The technician came in and found the issue right away. However, he had to come back on the following Monday 'cause he had to order parts. Still, the heater has been working well since the repair. Others should sign up with American Home Shield.

My water heater was leaking and I called American Shield. They set up who was gonna come out and had that plumbing company call me and confirm an appointment date. Then, the plumbing company handling my service call got on the phone with AHS to let them know immediately what the problem was. They then took it out from there and it went really well. The contractors were very professional. They had to come out and reschedule another appointment but all that was very timely. The experience was great and I was very satisfied. American Home Shield did a fabulous job in handling the issue. I got exactly what I expected with the service and the coverage when I purchased the plan in the first place.

American Home Shield sent out Zebra Plumbing fairly quickly after I called about my faucet that wouldn’t turn from right to left. Both the reps from AHS and Zebra Plumbing were excellent and the issue got resolved. I'm looking to extend the warranty when my time comes due.

It took quite a long time for me to get the service that I needed. I called American Home Shield first and said that I needed my freezer and dishwasher fixed. But I wanted it to be in one swoop with one company so that I had only have to pay $75. I was not going to put out $150 to have two different people come out. AHS said it was not a problem, yet they got me in touch with two different companies and both could only do one of my claims. So, by the time that was all said and done, I was totally frustrated and I gave up.

I had a plumbing problem and then, we had to fix it with a drywaller because there was a trap in the middle of the wall that led down to the concrete plateau we have here for the house. American Home Shield sent out a contractor. We thought it was a couple of different things and I have found out there was a drain from a sink rather than the shower or the toilet. So, he worked at it. He was very knowledgeable but we had a tough problem to solve. He was out here three times, but we got it fixed. We finally tracked down the exact location where the drainage was and since the repair, there hasn't been any leak. I've had American Home Shield for 20 years now and I've filed claims online and I've called as well. Their prices keep going up, though. When they started out, it was $37 a service call. And now, it's $75 a service call and $575 a year instead of $350. But I have no trouble with them aside from the prices.

My toilet was leaking and I submitted a claim with American Home Shield. The process was simple and easy. I just went online, put in a claim and they made an appointment. The contractors they sent out were great. They came and did what they had to do and left. The guy was polite, fast, efficient and professional. I also had an issue with getting my washing machine fixed and it took over six months. But after several attempts and several tries, it got fixed. American Home Shield is not great but it gets the job done.

I had two issues with my dishwasher. The soap dispenser wouldn’t pop open during the water cycle and also the spring in the door broke so it was falling down when you open it. I submitted my claim to American Home Shield online. Their website was really easy. I heard back from someone within 28 hours. The contractor who came here was really good about the issues. He showed up when he said he would and was very efficient. He needed to order a part for it. He had to come here thrice and he was able to fix everything. The dishwasher has worked beautifully since then. Everything was fantastic with the process. It was fixed in three weeks because he had to wait for the parts to come in. I would definitely use that contractor again. He’s fantastic. I will also recommend AHS.

I had a problem with my refrigerator. There's a little board in there that had caused my refrigerator to stop functioning. I lost food in the process. But American Home Shield responded to my request timely. There was a problem initially because the person or the company that was assigned to take care of my problem didn't respond. But that wasn’t American Home Shield's problem. When I notified AHS that it had happened I was assigned to another business after they had tried to contact the first company themselves. So right away AHS sent someone and my problem was handled. The technicians were very professional and the appliance has been operating like it always did. I've already recommended American Home Shield to friends and I will continue to do so.

I’ve done three claims with American Home Shield so far and I did it all online, but I prefer to talk to people so I’d know I got the claims process done. I own a rental property and my tenant called me to say she had an issue with a couple of the appliances. AHS sent out contractors who took care of it and she was satisfied. However, there was a leak and I had an issue with the first plumber who came. I had to make another service call and AHS didn’t charge me for a second one which I was fine with after I said something. Other than that, AHS has been really responsive and I’ve already recommended them to somebody who works for me.

The first claim I had was for my glass stovetop which was on gas. I was boiling water one day and the glass just popped. So, I called AHS and asked if they can replace the glass for the stovetop. A guy came to inspect and accused me that I broke the glass and it was deliberate. So I called back AHS and said, “I’ll just cancel the contract. No use for me anyway.” Then, someone called me from American Home Shield telling me that that was what the contractor told me. The rep suggested that she can send another inspector and it was going to be another $75. I told her no. I can use the money to buy a new one.

The heating and air conditioning unit was there for 20 years and it got worn out. I made a phone call to submit the claim with American Home Shield and the representative was very informative. I waited two days, then the contractor made an appointment and came over. The techs replaced the inside of the unit, then they had to come back to replace the outside of the unit as well. The repair done has been very good and it’s now really cold or really hot in our home. We’ve been with AHS for a long time and I would definitely tell friends that they need to get AHS too.

Our dishwasher didn’t work properly and submitting the claim with American Home Shield was pretty simple and easy. I had to do it online and they connected me to a local company that sent a technician out. It was the same company that fixed our fridge and they were great. Our dishwasher is not making any troubles now and our experience with AHS has been all good. Though their price wasn’t worth it, AHS always helped us when we needed them.

Our water heater took a dump and we tried to file a claim on the phone with AHS because we didn't have a computer. It worked the first time with the toilet but this time, it didn’t and we ended up calling in. The contractors came out after three days and we love them. They’re the greatest guys ever. They worked their butts off and went out of their way to make sure we got taken care of. They replaced the unit and we’re entirely satisfied.

The heating system wasn't blowing any heat, so my husband called in and let American Home Shield know. The contractor came and it was good talking to him. He had to come back the next day though to complete the repair. Still, I would recommend American Home Shield.

My claims to American Home Shield are submitted either by phone or online and my interactions with the representatives have been okay. I had several appliances serviced in the past few months and Pearl Appliance was great when they fixed my dishwasher. They communicated very well. On another hand, it was a big, big, big hassle with Total Air Care because it dragged out for a while. In addition, the $100 service fee of American Home Shield is too high because I own several properties and I use several home warranty companies and nobody was as high as them.

It was my first time using American Home Shield and I was satisfied with the experience. I filed a claim over the phone and everything went fine. The reps were professional, always generous and polite. They also sent out a good contractor and he did what he was supposed to do. He took his time and was professional about it. Also, when I had questions to ask him, he would answer them to me. He told me some things and I appreciate that. And everything's been working fine ever since. So if any of my friends ask me about AHS and they felt like it's in their budget and it was something that they need, I'd tell them to try it. It's gonna help them out.

The microwave over the stove and the stove were in need to be looked at. And when I was trying to fill out the claim online at American Home Shield, my computer was freezing. I started by typing to the describe the microwave oven. I put in there as well the oven because it was shortening out. It was cutting off, and the microwave was not heating up food. Whatever happened, it did not go through with me online. I called back twice before the third time I called and it got rectified with an agent. But, between that time, the tech came out to try to see what went through. However, I kept being put on hold and I would get disconnected, and then the representative did not call me back.

I have had American Home Shield for a while and they have always taken care of me. I had a claim for my pool pump and the contractor got it done. He was good. He came out, talked to me, explained everything, and worked really well. I have also had AHS fix icemakers, garbage disposals, washing machines, and water heaters.

We were trying to sell the house and in the inspection, the AC guys said that our AC had a bad condenser and it was gonna cost $3000 to replace. I told them I’m not gonna do that because there was nothing wrong with it. So I called American Home Shield and the guy they sent out backed up what I was saying. He said that it was closer to an easy fix rather than a full replacement. While I had to pay a little bit out of pocket, AHS saved me $3000.

I couldn't figure out how to get my garage door opened and I submitted a claim online. The contractor was really nice and it turned out that the fuse was blown but it was out on the patio so I never would have found it. I can open my garage door now and if it blows again, I know how to fix it now. I recommend American Home Shield in case you have to have repairs done. It's way cheaper than having to pay a regular repairman to come out. To even look at it, they usually usually charge you over a $100.

I called AHS to submit a claim for my dryer and they said, "What's the problem?" I told them and they said, "We'll have somebody come out." The tech that came out was good. He tried to get a part, came back a couple of days later and he did what he said what he was going to do. On the other hand, we had a previous call and the garbage disposal guy never showed up so that wasn’t so good. A friend of mine suggested I do something and I decided to look. It was something that was fairly easy to take care of myself.

Our water heater wasn’t working properly, and the claim was submitted to American Home Shield over the phone. Typically in the past, AHS required a deductible of $100 to be paid to the technician that came out. But AHS has since changed that where you now pay them the deductible. The company that was sent out, Milan Mechanical, was very professional and the tech was extremely friendly and very polite. They diagnosed the problem and found that whoever installed it previously installed an energy saving timer, a manual timer that would set AM and PM. The timer had not been working properly so it wasn’t turning the water heater on and off, and we were able to disconnect that and hook it up.

The appliance claim I filed with American Home Shield hasn’t been resolved yet. They told me that I either have to buy one of their washers or I'd be reimbursed if I bought another one. However, I wasn’t sure how I’d go about getting my money back, how much I’ll get back, etc. I was calling to see how I'd go about doing that and I couldn't get anybody to answer the phone. The contractor, Family First, were okay at first but they started going slow as well. They were the other one that I had kept having to call because they would either not answer the phone or kept getting me to run around. I still haven’t got a washer or dryer yet and I don’t want that I won't get the maximum amount of money back.

A washer of mine broke down and I submitted a claim online to American Home Shield. The contractor that they sent was quick, friendly, professional and very responsive. I've done 15 loads with the washer since the repair. American Home Shield is wonderful, but I hate that in my area, they do not have a good air conditioning company, and it's been going on for years now. I'm sure they've searched and searched but they have one air conditioning company that is the most dishonest company I've ever met. Other than that, we've been with AHS since 2001 and I recommend them all the time.

I had been an American Home Shield customer since 2011 when I purchased my home. Initially they were pretty responsive and professional, but as the years went by, they became much less responsive and downright rude. After 7 years they are more than happy to take your payment premiums, but less and less likely to approve any repairs. The last straw with me came when I needed to repair/replace my hot water heater. The company they sent installed a defective heater which leaked almost immediately. When I called to report the problem, they were argumentative and dismissive. After weeks of leaking, I called them once again to report the defective hot water heater.

American Home Shield is a good home warranty. When I went out to start hooking the hose up for the spring, I noticed that the outdoor spigot was leaking. I had to turn off the water because even when I had shut off the valve it was still leaking. I called American Home Shield and their reps were good and helpful. Then they sent out a contractor who was great and knowledgeable, and he fixed the issue quickly. He also gave me some advice on how to avoid the same problem in the future. It was a good experience with this company.

They did not call me back. Over 5 weeks ago I was promised a call back. Again I called and promised call back. Never was called. This was about renewal of contract. I have never filed a claim, thank God. Incredibly bad customer service.

In mid-March, I put in a work order with American Home Shield for the stove, dishwasher and dryer. They sent somebody out and he repaired the stove, the dryer and supposedly the dishwasher. I then discovered that the dishwasher was still leaking. I called them back and they came out the second time. They said that they couldn’t find anything wrong with it. I’ve been back and forth with someone ever since the latter part of March and no one has come out to actually fix my dishwasher. I’ve called them at least four times and they’ve told me that someone would contact within 24 hours but no one has contacted me until now.

I submitted a claim online when the water heater rotted out at the bottom, and once American Home Shield gave me a tech, I talked to him. When I talked to him originally, I gave him my son's number and told him where the house is, and then he worked through my son. Everything that I know about went fine.

I had some toilet backup for which I submitted a claim online with American Home Shield. There was a bit of frustration on the online portal because I also had a shower head that needed to be looked at, and there was no place to address it. The online portal is not very thorough in being able to list complaints and there's nothing dealing with showers or bathtubs. The only thing they had was a leak option. So, though it was not really a leak but a shower head that was not working properly, I had to put it down as a leak. And of course, when the plumber got here, that wasn't on the ticket. They told me I need to call American Home Shield back and open up another ticket because they were never told about this on the original ticket. And I got a follow-up call, which was good, and I told them what happened.

We recently had an air conditioning repair. Submitting the claim to American Home Shield online was excellent. It is easier than doing it by phone. The technician who was sent was excellent. He found an additional issue and repaired it, so that was definitely a positive experience. The repair had made the air conditioner work and that is imperative in the desert. I would recommend AHS.

My renter keeps telling me there’s something wrong with the dryer and he keeps putting in claims for it on all kinds of issues. But Alpha Appliance, the contractor sent by AHS, has been out several times for that dryer and they never found anything wrong with it, even during the last time they came out, after I sent the claim in. At that time, the contractor's service was good. The technician inspected the whole dryer and I was very happy with him.

American Home Shield is a wonderful company. We called them up to submit a claim for our cracked and broken garbage disposal and their representative was very helpful. She put in a service request for me right away, then the plumbing company called me to set up a time. This plumbing company was so much better than the one that American Home Shield had sent us before. The techs who came were very helpful and professional. They did a good job which was executed very quickly as well. I was then charged the call fee and that was it. Overall, we've been happy with American Home Shield. They've provided their customers with very good service. I'd tell people to go with them.

I've had to file multiple claims to American Home Shield. I have one of those kitchen faucets that when you touch, it turns on and off. And Still Waters Plumbing was there for that. It was pretty quick to get the contractor out and I was impressed. Since the repair, the kitchen faucet has been working great. But my biggest complaint is that the contractor has to wait for parts from a specific supplier or source rather than using a local source part. So, my kitchen faucet was not working for a week or two. That's a problem but it's stuff I can live with. I had the same thing with my ice maker recently. They had to order the part, so I didn't have ice for two weeks. Also, I've had some other issues lately with my washer and dryer.

Our air conditioner wasn’t working so I called American Home Shield and the rep I spoke with set it up so they can send somebody out to check it. The man that came out was a good technician and knew what he was doing. He checked it out really good and he said it needed Freon so he added it. The air conditioner is doing okay and the problem was fixed so, I’m happy with that.

Our refrigerator stopped cooling. I submitted the claim with American Home Shield online and their site was very user-friendly. I submitted the request for service, for someone to come out and look at the fridge, on a Saturday and I had someone come and look at it on Monday, so the turnaround was great. The contractor was out here for 20 minutes and figured out that the problem was with the condenser, then called American Home Shield right away to let them know how much it was gonna cost to fix the fridge. I got an email from American Home Shield within 48 hours telling me my options for the refrigerator and they ended up offering to replace the whole unit.

I had three toilets repeatedly clogging up and overflowing and it would take us a good day before we could get them undone. So, we were bombing it with baking soda and vinegar, and dish soap. We also tried to snake it and nothing happened. The last time, it took us too long to get it undone. We didn’t think we were gonna get it done so we decided that it’s for the home warranty people to handle. We called American Home Shield and they sent out Steinberger. They used to use Billio Plumbing which were nice and honest.

My ice maker wasn’t working and it was filling up with water. I tried to get American Home Shield over the phone but it was impossible and it took forever. So I filed the claim online and the contractor was very prompt about getting back to me and setting up the appointment. The technician was great and he was a very nice guy. But they had to come back twice because the issue wasn’t fixed the first time. He did a couple of different things and he thought the issue was fixed but there was another issue with it. But overall, American Home Shield has always been fine.

My AC people discovered a problem in the heating part of the AC so they came in, told me about it, and called AHS. They got the work order and everything and I went ahead and wrote them a check for my deductible and they fixed it. The contractors were great. They were two young men from Advanced Appliance, and I told my husband, "We finally got somebody out here that they talk to you, number one, where you can understand it. Number two is I felt like they were very competent in what they were doing." Sometime before, my old refrigerator gave out on me and they were very prompt about that. Another time, they also fixed the hot pot on my sink once then replaced it. AHS has always come through for me and I highly recommend them.

I filed a claim online with American Home Shield to fix my garbage disposal. It was a less than five-minute visit because the tech that they sent just had to reset a button. The worst thing about AHS though is the wait time. If I ever need to change my appointment or I have issues, the wait time could be over an hour and a half. Also, my dishwater needs a follow-up but I don’t have time to wait for the contractor to show up. It’s hard for me to stay home all day. During another time, the water heater broke and it took about four days for the rep to get out here. There’s a kink in their system where once the rep takes the claim, they have three days to reach out to the customer and that’s an issue especially if it’s an emergency service. Still, AHS is a good deal and a good value.

I'm a long time American Home Shield customer. Sometimes the warranty has been helpful, and sometimes things haven't been too great. The main problem is when the unit is covered under the plan but some of its parts are not covered, so you'll never know what you will expect. The last time I called in to submit a claim, it was for my broken water heater. The contractor who came was extremely rude. He practically didn’t explain anything nor answer any question. It looked like he didn’t want to do the job. He just told me that people from American Home Shield would call me, and that he told them that the repair would be expensive and he would need to work a lot. He also mentioned that he knows quotes and he cannot build for a reasonable price according to quotes. But all the explanation I should hear from American Home Shield as he declined to give one.

My house is 15 years old and we knew things would need to be addressed at some point. My neighbor had used American Home Shield and been extremely happy. So, we decided to do it and give them a try. We submitted claims online and AHS sent out very reputable people and everything was taken care of in a timely manner.

I submit claims to American Home Shield online as it's very simple. I recently had an A/C problem and we called for someone to help. The tech checked everything and changed the motor. There was a four-hour time window, and I needed to stay at home waiting for him. But it was finished in one appointment and he worked very hard to try to solve the problem. Now the A/C is working perfectly. I had another claim because of some stuff in the kitchen. The techs came and there was nothing wrong with it, and they just took off. So, that cost me the same price and I don't know any way to avoid that. But I've already recommended some of my friends to AHS.

I couldn't get anything to go down my disposal. It wasn't fully working because there's a little pipe in the P-trap that was clogged up. I come to find out I had put some stuff down there that shouldn't have been thrown down there. My wife filed the claim with American Home Shield online, then they sent a contractor who knew what he was doing. Evidently, he had done it many times before. He took the stuck stuff out, did a couple of the screws and he's done.

I asked a friend that has American Home Shield about it, and she had nothing but good things to say. My experience has been great so far. I didn’t realize my appliance was 15 years old, but there was only one way of doing what needed to be done and that was to just unplug it for 24 hours and plug it back in. The tech told me what to do so I did it and it worked. Submitting the claim was okay. I called them and the rep was really good.

I call on the phone to submit a plumbing claim to American Home Shield. It used to take a whole time in the past and but not lately. I’ve had Hiniker Plumbing come out more than once. I like them and they were good overall. It’s very efficient and the plumber gets right to the problem. I recommended my mom to use AHS and she said she liked it. She signed up with them.

We recently had a claim with American Home Shield for the dishwasher. We had to wash dishes by hand for a couple of days, but there were only two people there so there weren't that many dishes to wash. I submitted the claim by phone since I prefer to talk to someone than do it online. The person that came and fixed the dishwasher was great and really professional. She came out and she got down and did what she needed to do. She had to come back with another part, but she came back within a couple of days and the repair work was done. She did a great job.

Submitting a claim online with American Home Shield was easy. The icemaker on my refrigerator needed to be serviced and the contractor sent out by Sears was excellent. The service was very upfront.

When the ice maker wasn't working I called American Home Shield to submit a claim and everything was smooth with it. The contractor that was sent out was courteous and kind and did the job properly. The appliance has been working fine since the repair. We’ve had American Home Shield for years and I would recommend it.

Our first claim with American Home Shield was for the dryer and that went very smoothly. The guy came out and fixed it right away. Then, we had a claim for the water heater and they also came out right away. They let us know that there was nothing we could do to solve it and we needed to buy a booster. We were pleased with the result and the information they provided us.

American Home Shield sent someone to fix the freezer part of our refrigerator which wasn't working. And it seems to be fine since then. I'd recommend American Home Shield.