American Home Shield Reviews

We've been with American Home Shield for almost eight years and we’re happy with the service. Their yearly fee is not bad either. We recommended some people to it and they’re happy too. The customer service agents are okay and so far, they’ve been cooperative. It takes a little time but they work with you. Sometimes American Home Shield sends some technicians that are not up to the task but we persist. Then we finally get the right technician and the job gets done. But that’s with every business. You can’t control the vendors you have.

The A/C wasn’t turning on. I used to have to get up and go to the thermostat and put it on. I submitted the claim to AHS over the phone and I had a good experience with the representative. I had to have two different contractors come out. With Myers, they came out three times and still didn’t fix the problem. I kept on telling them what was going on and they put a new thermostat in. They came back out and they did it, the thermostat worked but that one was no good so, they put another one in. They still didn’t fix the problem. The third time, they still didn’t fix the problem so another company had to come out.

American Home Shield's service was great. I filed a claim over the phone and their rep was very nice. The contractor who came out was excellent. He fixed the air conditioner and he did a good job. Since then, the AC has been working fine and I'm very happy with it. I'd recommend AHS to all my friends.

I called American Home Shield to file a claim for the plumbing issue that I had, and the individual I spoke with was very helpful. The contractor was very professional, knowledgeable, and courteous. American Home Shield is a good thing to have.

I had a motor, the only pump on the pool, that was making a really loud noise and it sounded like a bearing was going out. I submitted a claim online to American Home Shield and a guy technician came out. He was friendly and provided good customer service. He replaced the motor with a refurbished one and got it going again. It was all taken care of and it's quieter. Overall, I was pleased with my experience with American Home Shield.

The heater wasn’t working and I had done a consulting with what I knew the system to be. I had to go to American Home Shield when I couldn’t figure it out. I filed my claim online, and I received a message very quickly recognizing that I had filed a maintenance request. Then the contractor that was appointed to the job contacted me within 24 hours. We've worked before with the individual who came and he was very prompt. He very quickly diagnosed the issue and fixed it within 30 minutes.

We had speedy service when we called American Home Shield to submit a claim for our plumbing problem. When we called, they took the information and referred it to the contractor. And then they gave me the name of the contractor and sent an email with the information. The issue was that I thought there was a leak in the toilet itself but it appeared that it wasn't that, but also the feed line from the main line. It goes up to the bottom of the stool and it appeared that it was leaking there. When the plumber came, he looked at it and thought that it was loose. He then tried to tighten it up then he told us that we needed to watch it just to make sure it was not that feeder line because it could have also been there. But it was still leaking so they came back and fixed it. The toilet fill valve is what we have replaced and that goes into the bottom where the water lines come up.

My most recent claim went very well. I had a complaint with low water pressure and AHS took care of it very quickly. I submitted the claim over the phone and the contractor that came did an excellent job. The problem was identified and he was in and out pretty quickly. He was pleasant to work with and on time. Everything's been fine since. There's another contractor coming out this afternoon for our electrical problem. They came out previously and did not have the part, so they have to come back out again which is no problem. Overall, American Home Shield did as promised.

Absolute horror show. Worst company I've ever worked with. During the home inspection, it was discovered that the HVAC was not cooling properly and needed repairs. The sellers agreed to repair or replace the unit. BGE Home came and made repairs and reported that is was in "good working condition". According to the contract, this would seem to qualify as a covered item - see below:

The reps at AHS are wonderful. I like to schedule online if possible because phone wait times are very long. I have had claims for several items in my home. My disappointment is restrictions of the contractors they send out. I usually call in because there are two companies that I never want to see in my home again because of attitudes and dishonesty.

Submitting a claim with American Home Shield has been a good experience. My most recent repair was for a dishwasher and we received a fast and friendly service. The first time the technician came, he declared that the drain valve was stuck while the unit was continually stuck on the purge cycle. He came back later and replaced the control panel and we've not had any problems with it since.

The water in our shower was not draining quickly enough, so the water started collecting. The claim submission to American Home Shield was pretty good. They quickly assigned a vendor but I had to call the vendor to set the appointment and they didn’t get back to me soon enough. It took about two days for them to come out. I wish American Home Shield could take more professional and better contractors. This particular contractor that they sent out though, was pretty good and professional. They took care of the problem and everything's back to normal now. They also told me things to watch out for if it happens again next time. Although I wasn’t impressed with the quality of the work of some of the contractors AHS sent out previously in terms of the way they’ve spoken and how they were unprofessional, I’ve been with them for four years and I’ve never been dissatisfied with them.

We had an issue with the hot water heater. When I made the claim to American Home Shield the first time, the drip pan was full of water. The technician went inside and said that the thermostat was set differently. One was at 100 and the other was at 150 but they were supposed to be at 125 each so he changed them. He said that he thought that would fix it but if not, to call him back and it’s gotta be the elements and thermostat. There was water coming out again so I called him back. He came out and changed the elements and the thermostat. When we were taking showers, it wasn’t leaking a lot of water. But when my wife would take a bath, it gets to a certain amount of water and then it would leak water again. The third time the technician came, he called AHS and said that the prognosis was that there was a crack in the thing. That was why we went forward with getting a new hot water heater.

We had a specialty air conditioning unit with a dual condenser which wasn't that common in Florida so American Home Shield kept sending somebody who didn't understand the system. The air conditioning was wired strangely and I thought they were going to replace the unit until they realized that it was the wiring that was shorting out every time it rained or got extremely humid which in Florida does quite a bit. In the end, they called a specialty air conditioning person who tried rewiring it and AHS approved it. It was a good experience overall.

I just had a drip on a faucet, and we called American Home Shield. My wife gave the information and they scheduled an appointment for a service contractor to come out. The guy came out and fixed it in about 10 minutes and it was fine. We’ve been with AHS since mid-March, but they’re not really very clear and it’s not easy to figure out exactly what is covered and what is not. We had another issue with the dryer and I basically called and they said that it was not covered. So, I had to call somebody else to get that repaired.

I had a faucet leak. At first, I went online to submit a claim with AHS and then I had a couple more questions, so I ended up calling them and filing the claim through a customer service rep. My question was answered and the experience was very pleasant. The claim was done in a timely manner too, but the contractor had to come out a little bit later due to my scheduling. The contractor that came was the same one that fixed another problem I had in the past and they've done great work. They fixed the issue within 10 minutes and it was good to go.

Recently, I had a leak in the shower head in my master bathroom, and so the water was just dripping. In Southern California, we don’t want our water to just drip. So I called American Home Shield and I told them the situation. They got a plumber so quickly. They called the plumber and then the plumber called me back. When the plumber came, he needed a cartridge which he did not have for that particular shower head. He said that he would have it in a few days, but in reality, he got it that day. And so, he came back that same day and put it in and it was wonderful. But then, when I went to take a shower, I realized that when he had put the faucet back on, he had it turned so that the water wouldn’t get really hot. So I called the plumber again and he came right back and fixed it. He was really good, professional and very nice.

I filed a claim that had to do with the electricity and it worked out easily. The interactions that I had with the contractor that American Home Shield sent were all positive and helpful, and things are working exactly as they should after the repair.

We got the house two years ago and then we started seeing some water leakage on our furnace. I called to submit the claim to American Home Shield and the rep I spoke with was pretty pleasant. The contractor sent was here for a while. We have a pretty complicated system, so he didn’t really understand the functionality of it. He fixed the problem but couldn’t tell us where it came from or why it happened, so that was a little weird. Nevertheless, the unit has been working fine since the repair. With American Home Shield, we had nothing but good service. It is great.

In the past year, two of the claims I had with American Home Shield were for repair and one turned out to be a replacement. Once, I did a claim online but usually, I would call them and tell them what the problem is. And then, they would assign somebody and I would get contacted by the contractor. We would set up an appointment for them to come over, check out what the problem is, and then, they would work on a solution. In the case of my washer-dryer combination that we have upstairs in our house, the original guy who came out said that he won’t be able to repair it and they’ll send somebody else from AHS. They sent somebody else who checked that out and they decided that they needed to replace the unit.

I called customer service because my AC was blowing out hot air and the AHS rep was excellent. The tech came out on the same day I called. It was very fast because I told him I was burning up. He was knowledgeable, excellent and nice. Plus, he didn’t wanna walk on my carpet with his shoes on. And the repair has gone awesomely.

Someone from AHS came over for the washer and they fixed it. But when they were looking at it and took out the faceplate, they chipped it when they were taking it apart. They were trying to use the screwdriver to pry it off and broke a piece of it off. Then they didn’t come back and replace or fix it. It was the whole faceplate of a washer, so, I can understand it would be expensive. But they were careless and they never took claim of it. Everybody else was great. So, for the most part, I’m overall happy with AHS. But they could pay for all of the Freon recharges in the air conditioning units and not just a certain amount of it. That’s what would make me go to Old Republic because they cover everything.

We had a leaky PVC pipe underneath the kitchen sink, so we called American Home Shield and they did all the rest. The plumber was friendly and replaced the fixtures in the kitchen sink. The only thing I was not happy about was how much time he took. He should have had that PVC pipe in his vehicle. It’s just PVC and he’s a plumber.

There was a leak in my garbage disposal and it corroded out at the bottom somehow. The filing of the claim online with American Home Shield was very easy. Then the contractor that they sent fixed the garbage disposal quickly and easily, and there have been no issues with it since then.

My wife called American Home Shield when we had sewage water coming out of the basement and the technician showed up in about four hours. He was excellent and I was very pleased with him. He explained a lot, was very supportive, and had a very positive attitude. I was really impressed. Everything has gone back to normal too.

Our first claim with American Home Shield was when the air was blowing out of the AC but the coldness wasn't coming out. The contractor was really good. The first time he came, he checked to see what the actual problem was. And then he said that it was the coil. He checked upstairs, outside and in the backyard is. And then he said that he would have to go back to his work and submit what was going on with AHS. The next day, American Home Shield called us and the contractor completed the repair. Since then, the weather has been so cold that we barely started using the AC. But the day before yesterday, everything’s been going good.

We had problems with both of our fans. In our bedroom, our fan’s cord wouldn’t pull down so we weren’t able to turn our light on and off. In the living room, the fan wasn’t stable and was shaking. We weren’t able to turn the fan on or off because the cord had completely come off. We didn’t have a light in our bedroom for a couple of months and sometimes, it got a little hot in the living room because we weren’t able to turn on or off the fan if we wanted the light on or off. We had to have a whole new one put in.

We just bought a house and in our first three days, we had no hot water and we didn't have any pressure on it. So we had to go to our old house to take showers. When I submitted a claim to American Home Shield, I did it by phone. However, I didn't like the fact that I had to leave a message and that I didn't talk to somebody. And then, when I tried again, I got another recording. Nobody called back. It was a recording stating that Lake Norman would be coming out. And then, when they were ready to come out, Lake Norman called. I called late at night and they were out here by 12 o'clock the next day. Other than that, while the contractor they sent out was great and told us a lot of stuff, I don't know exactly what our policy covers on our two-year contract with American Home Shield.

Navigating American Home Shield's website was easy. I submitted a claim for them to sent someone to fix our plumbing problem. The toilet was flushing really slow. The contractor was professional. He walked in and I wasn't here but my wife told me that he told her what he would do and was clean but he reviews on everything. And while things are great, we're gonna have to replace the toilet. He used the snake toilet thing and it scratched up the drain part of our toilet really bad. We don't use the toilet very much and so when we noticed it, it was two weeks later. They don't seem to be gentler during the repair. But other than that, I've used American Home Shield about several times in several homes I've owned, and they've been consistent and good.

My wires had caught fire behind the wall and submitting the claim to American Home Shield went fast. I did it over the phone and it was simple to get a hold of a rep. The contractor was a very nice man. He came earlier than when he said he was gonna be here then he got in and got out. The work was excellent and everything's back to working fine. American Home Shield needs to keep up the good work and make sure people’s houses are getting done as fast as they can like they did.

I have been an advocate for AHS since I started service in 2005. I felt it was the best and referred tons of people that I now regret. Over the years I have seen it less than sub par service and decline. I submitted service request for my AC no longer blowing cool air on 5/6/18. Received first diagnosis on 5/8/18 that my compressor is blown & I need 12lbs of refrigerant that will cost me $360 because AHS only pays $10 of the $40 per lbs. I received a second opinion and this company did not send the information to AHS that was actually found. My condenser label was worn off after 13yrs to be expected and they could not confirm anything. So the estimation that 1st tech gave was fraudulent. As such, this should be a case of a replaced AC unit. 2nd tech then proceeded to take a picture of my next door neighbors unit to report theirs as if it was mine since you could read their label.

I called yesterday to AHS to request service on my a/c unit not blowing cold. Response from the service company was great, within 1 hour. The rep came out to diagnose the repair, then scheduled to come back today to complete the repair. The tech advised the system takes 13.5 lbs of Freon. Freon is $35 per lb & warranty only covers $10 per lb. So I called AHS to request goodwill customer service assistance of the Freon charges. I didn't ask for it all to be covered, just a little help. All the service rep would say is "read the contract, only $10. No I can't help".

I have been paying over $85.00 a month for a home warranty and came home from a business trip to find my air conditioning was out. I called American Home Shield the next day, a company called me right away but said they could only come the day I was in court all day. They then called to say they could not come until the next week so I asked for another company, that company called to tell me I was out of their service area, keep in mind these calls included 20 minutes on hold.

I called American Home Shield for a plumbing claim and they were really expeditious. They were ahead of schedule and it was perfect. J&A South Park came out and they were great and professional. I would recommend AHS.

I've been using American Home Shield for many years now and every time I've called, they've always done well. They've always taken my claim and within a day I'd get a call back from whoever's gonna come out--whether it be a mechanic, plumber, electrician or whatever service tech. Then, they'd set the appointment and in three days, a tech would come out. With the most recent claim I've made, my dryer wasn't heating right and wasn't drying the clothes. I called and had a very good interaction with the rep I spoke with. Then, a young guy came out and he was very good, polite and knowledgeable. He corrected the problem. I've recommended American Home Shield to several people. Their system is really good and throughout the years that I've been with them, I've only had one bad experience. Also, the cost for what you pay and the service that you get are comparable.

I’ve been covered with American Home Shield since January and when I submitted my claim online, it was really easy. The dishwasher sometimes turns on and sometimes, it doesn’t. The tech came out and replaced the control panel across the top because it looked like it was loose. When he cleaned it out, there was a bunch of lime in it and he tried a few things to fix it. He also replaced a shelf in the refrigerator which was cracked and it was working fine. But now, it’s doing the same thing and it’s been acting off and on. For the last two days, it hasn’t worked at all. I had to call and have somebody come back. I didn’t want to have to pay the fee for a second time but we’ll see how this all goes. I’m pretty confident that it’ll go fine.

American Home Shield was great. I had a dryer issue and the claims process went smooth. It was easy to get ahold of a representative and they were very pleasant. The contractor usually calls but I like to be proactive so I go ahead and call them to get on their schedule. I told them when I called what kind of dryer it was and I told them what it was doing so hopefully they might have had the part in their shop and just put it in their truck. So I left a message and they called me by the clock. They were very professional and they told me what the problem was.

American Home Shield had been great and my AC repair went well. I filed the claim over the phone, which was easy, and their rep was great. They had somebody out here within a day and a half. And the contractor was very helpful and he explained what was going on and even gave me some tips to maintain the system since it was a little older.

I had a claim with American Home Shield for my dryer and it was easy submitting it on their website. The guy from Martin's Appliance and Repair was excellent. He fixed a couple of things for me, but with the dryer, he asked me what it was doing and he said, "It sounds like this," and he walked in there and turned it on and as soon as he heard it, he knew exactly what it was. The dryer has been performing great since the repair.

I'd recommend American Home Shield. Everything's been good with them. When my plumbing was backed up wherein the toilets wouldn’t flush, the showers had backed up and it wouldn’t drain, I called in to make a claim. Their reps were good. They were able to send Moe’s General Maintenance and Plumbing within the hour and the contractors were really good too. They were here for an hour and the service was great.

I filed a claim to American Home Shield for a slab leak and after my initial call, the contractor did most of the contact and the interaction with them was very good. They had to drill through the walls, tear up the floor and reroute pipes so it was a little disruptive and we had to move out of the house for a week into a hotel. But they solved the problem and of all the companies that do this type of work, this is the best I have experienced.

I've got two houses with American Home Shield and it's a very simple process to get started. We just do it online and within a half hour, both my houses are covered. It was affordable and easy to set up. Recently, we had an issue with the bathroom sink. I logged on to American Home Shield and told them what I needed, and then I was contacted the following day by a plumbing company and we coordinated from there. The tech was very polite, professional and showed up on time. The work he did was solid. He identified a certain something that needed a little extra attention and fixed that as well. I was really happy with the service and I've already referred somebody to AHS.

We needed to see the ducts on the roof. We had three providers come in and had a look at the issue, Flow Right Plumbing being the third. The contractors reported back to American Home Shield and they never came back because they said they were not the right company to solve the issue. It was an inconvenience because I work but I needed to stay home waiting for them. They took photos of one case and they sent them back to AHS. Then, another contractor came out and he said he didn't receive the photos and they were not the ones to fix that. They also didn't bring a ladder although we made it specific that this is an AC unit that is on the roof.

Our garage door stopped closing and some powder appeared. It started making a grinding noise and it was clear that it wasn't going to work anymore until it was properly serviced. Within a matter of days I submitted my claim with American Home Shield online and it was very quick. The policy had just come into effect and getting someone to come over was smooth and easy to arrange. AHS sent 95 Garage Door, Incorporated and they were good. They were very professional and kept us informed to schedule a mutually agreeable time. Moreover, they took care of the problem quickly. I'd keep them on the team. I'd recommend AHS with no reservations at all.

My most recent claim with American Home Shield is my ice maker. I submitted the claim online then the technician came about two days. It was a Friday, so they came out on a Tuesday. A company locally came out and tried to fix it. Ordered the parts and stuff, but still couldn’t get it fixed. They thought they knew what it was the first time they came out, and they fixed it. They came out and it was fixed for three days. It stopped working again, so the guy came back out and he had to order all these parts and he said it’ll be after a week. Then the parts came in, he brought the parts out and still it doesn’t work. So he was like, “Hey, American Home Shield will get in touch with you. Then they’ll tell you what you got to do.” I was like, “All right.”

I noticed a leak twice before but it was intermittent, so I thought it was spilling over from the sink and didn't really paid attention to it. And then I realized it was coming from the dishwasher. That's when we called American Home Shield. However, there was no place on the site where I could put in what the issue was. I only had so many things that I could check. I got the plumber out and he was here for two minutes. He could tell right away that it wasn't a plumbing issue and told me I needed to get an appliance person out. So AHS called the appliance guy out and I got billed $75 twice for the same problem which I didn't think was fair. The appliance guy then said I either need a new dishwasher or they need to fix the motor because it's cracked. And it was leaking because of another issue. But I'm still waiting to hear back to see what they're gonna do about this problem. Nevertheless, the people have been great and the experience with AHS has been fine.

My dryer broke and I submitted my claim to American Home Shield online. Right Appliance came and it was super easy and quick. It ended up being a really simple silly fix that I should've known and fixed myself. But it was great and the guy didn't make me feel bum, either. So that was good. It worked out what was supposed to.

We had water faucet repair in the bathroom. Submitting the claim to American Home Shield by phone, they were good at explaining. Everything went well with the contractor who was sent to service, and the unit has been good since then. They all did a great job. I would highly recommend AHS.

My air conditioner went out. Submitting the claim with American Home Shield was easy and all I did was call. It's easier for me to use the phone since I don’t know how to use a computer. The claims rep told me that I had to pay $125 upfront. American Home Shield sent a contractor promptly to fix my AC, so that was a good thing. They gave me the name of the company that they were sending. The contractor called me, then he came and checked my AC. But he didn’t really fix it because he said that it had a slow leak in the line and he couldn’t find the leak. So, he just put Freon in there and I paid him for the Freon, then he left. The performance of my AC since the repair has been perfect and it's cool in the house. It's a large house and I can't stand the heat. I have to keep the house so cold and I have to be cool.

The dryer was trying to come on, but it wouldn't come on. I called American Home Shield and my interaction with the representative there was fine, and it has always been very good even when I've had other things. The contractor came out and he thought it was a reverse belt. It worked for another day and then it broke. He realized something else was wrong with it, so he fixed it and everything was great. He did a great job and he was very nice. I've been satisfied with everything with American Home Shield so far and I would tell my friends to use them.

I turned on my air-conditioning for the first time this spring and it was not blowing out cold air, so I knew something was wrong. I then put in a service request online to American Home Shield at 9:30 in the evening. The submission process was very easy, and the next morning, at 8:00 AM, I received a call to set up an appointment. That was amazing. The contractor was very good. We missed each other so I called back, and then they called back a few hours later. Originally, they would not be able to get me in until today, Monday. And then the server or the service guy called me back and was able to get me on Thursday evening. It was all fixed, so it was really good. Everything has been perfect since the repair.

I've done one claim with AHS on the phone and I’ve done one online and either way was real easy. My AC was not working and the contractor AHS sent got it going. They got it fixed in one visit. Plus the AC is working great. I’m satisfied. It’s a good company and I’d recommend it.

I submitted a claim with AHS for my refrigerator. The contractor called me the next day and they got out to my place three days afterwards. The guy came in, got right to business and was very professional. A week after he fixed it, we had the same problem again. They sent someone back out a second time who said that they had to order the part that was replaced plus additional parts. Once the parts came in, the original guy came back and he said that the parts he put in had burned out. He put two new parts in and told my daughter-in-law to give it about two hours and turn it on. She did and the whole room filled with smoke. It went from bad to worse. But it had nothing to do with the service quality because the refrigerator was old.

AHS is wonderful. I had a hole in the hose of the dryer that led to the outside and I submitted a claim over the phone. I’m a baby boomer, so it was easier for me to do it that way. I got a response immediately and someone was able to come out as quickly as possible to my timeline. The young man took care of the problem quickly and swiftly. He was also very professional and I appreciated that. The dryer has been working great since the repair.

I called American Home Shield’s number and told them that we needed an AC person to come out and check to make sure that the AC wasn’t broken or what needs to be done. So, I paid the $100 and they came out. They said that the whole unit needs to be replaced but unfortunately there’s no one main component that is broken to the point that it’s not working. The cold flow is right at the level and it makes a lot of noise but it’s not broken. They said that if one section of the unit breaks, then the warranty will cover whatever part broke. But it definitely needs to be cleaned which they gave us a quote for and then they also said we can keep putting the Band-Aid on the issue. If one thing breaks, call AHS. One other thing breaks, call AHS. And eventually in 10 years, we’ll probably have a new unit but he cannot guarantee that it will break in a week or five years from now.

Bought a warranty from AHS, had a water heater fail. Paid $100 for them to send a stinky contractor, whom I'm pretty sure wasn't even a licensed plumber to my house to take pictures. Then get a call from AHS informing me that the contract requires another $500 to install the water heater. These are "uncovered" installation costs, and my are they creative!! I get a quote from another reputable licensed plumber quoting me $200 for the same installation. I inform AHS that I want the other contractor to do the job, and they say NO. What good is a home warranty that costs you more than what you'd pay to replace the failed item WITHOUT the warranty??? No good. Waste of money. I am canceling this contract.

Called on a Sunday when my garage door opener went out, they told me it was not covered. So I went to Lowe's and bought one for $200 and took 5 hours to install it. I received all my contract information in the mail a week later and it stated that my garage door opener was covered. So I called that Sunday to get reimbursement and the guy said his supervisor would call me within 24-48 hours. I called again on Monday night and Wednesday night same story. They said a reimbursement is "due" but also one of the people said they may not be able to reimburse me for my time. This is complete disrespect and I let my real estate agent know about the customer service I have received.

I was a customer for about 12 years, but I had cancel my plan after being misled and mistreated by AHS. I called for service on April 3. I had a damaged garbage disposal and some pipe leaks. The appointment was set for April 10 (Tuesday). I was late to meet the plumber and they did not wait – fair enough. However, I called AHS right after and WAS ASSURED BY AHS TO HAVE THEM BACK and I even received a confirmation from AHS. I also called the provider and they told me that could go back on the house on April 16 (Monday).

Microwave went out on 03/06/2018. Called AHS, they said it would be fixed or replaced in 48 hours. The first tech that came out from A+ Appliance on 03/14/2018, did not know anything about microwaves. He called his supervisor, and he diagnosed the problem as the fuse by FaceTime on the phone (big mistake). Took 3 weeks for the fuse to come, and the tech came back, and with the supervisor on FaceTime (poor professionalism), the fuse only brought power, but no functionality of the microwave. Said they have to get another part. Has to be ordered again. Since then, I have been waiting for the AHS and the A+ Appliance to come out with the second part, and fix my microwave.

First words out of the HVAC person sent was "it's cheaper for you and easier for me to just purchase a new HVAC". So when he submitted his cost to AHS he needs to Jerry Rig and modify my ductwork for $2600 out of pocket. I called the maker of the unit and they have the OE parts so no Jerry Rig ductwork would be needed. When talking with AHS they said they stand behind their HVAC guy even though it would cost me $2600. I asked for an authorized repair tech and was told they will give buy out price instead. So they hire and stand behind companies that price the work not covered by them so high it makes it cheaper to take the payout. All their contractor wants is to sell NEW SYSTEMS that only cost $4000. This smells like rotting fish to me and they don't care. Every other claim with them has been good and NO OTHER HVAC company sent ever tried this CRAP.

For the past 2 years I've been having problem with my air conditioning unit. In that time frame they’ve been replacing my Freon in a total of 6 visits. As per their technician they said there wasn't any leakage. So late last year they refilled again my Freon. Then starting January I stopped using my air conditioning unit since it’s winter and I have a portable heater. Then come this summer I decided to switch it on again, and guess what? Not cooling at all. So I called AHS set up an appointment.

I purchased a home warranty from this lousy, pathetic company not knowing what a horrible dishonest company they were. I have been without air for 10 days now with no end in sight because THIS cheap company uses vendors that are not even reputable, first contractor diagnosed my air conditioner without ever touching the unit itself, proceeds to tell me that it would be 5-7 days on parts and it gets better. The parts that were ordered were not even faulty.

I have had an outstanding issue regarding my HVAC. In March, my HVAC was not working properly. AHS sent a technician who said the unit was old and doing the best it could. The next week the unit failed and I contacted AHS. I also got an estimate for a new unit. AHS representative instructed me to send the estimate for a reimbursement to their reviews department. March 26, I got a denial letter. It's been appealed to the State of VA Insurance Commission and AHS. I have also sent Steve Hochhauser, Acting CEO communications. Still no resolution. Stay clear of this company. Their marketing campaign should be, "We hide behind the shield", not "You're protecting by the shield".

I was very happy with American Home Shield. I had a problem with the plumbing and also the garbage disposal was not working. I spoke with somebody at AHS and they were very nice. The contractors came in a timely manner and fixed everything. But they did not speak English at all. It was a little difficult to communicate with them because I did not know what they were saying and they did not know what I was saying. Other than that, everything seems to be good with the repairs they’ve done. I’ve recommended AHS to my friends and told them that they are better than my old warranty provider, Fidelity, which I was not very happy with.

I absolutely love American Home Shield. I'm a single woman and I don’t know how to fix stuff, and they just take the worry away from me. I've had a great experience every time I've used them. The first time I've had something done was when I had a major leak under my bathtub and they fixed it in a timely manner. They have fixed my old refrigerator before a couple of times too. Then, I recently got a new air conditioner through them. I chose to upgrade and paid the difference to get a better air conditioner. However, the unit just never seemed to cool. So, being it under warranty, a repair guy came, looked at it, and put Freon in it. But in a few weeks, it wasn’t any better. He came out again, put Freon in it and told me that he thinks my Freon line in the wall on my house has a leak in it.

The temperature in the oven seemed to not be accurate and a claim was submitted online with American Home Shield. The contractor that came was very nice, polite and efficient. He was prompt and not rushed. He tested the oven with thermometers, then he reset something on it. He said that the temperature vacillated and went off a little bit, but the oven was going to be fine. I still use the oven, but we're not sure it is fine, so we're considering having it tested again because the temperature seems to be jumping quite a bit. For an expensive double-oven, the temperature should be a little more true to what we set. The oven's temperature being off is not a problem if I cook because I've been cooking long enough that I just adapt to that. But it's a problem and an inconvenience if I bake because if I set the oven to 400, it preheats to 400, then when I go and look, the temperature is 430 or 440.

At first we thought the seal of the pump that runs the pool cleaner was just bad but the guy AHS sent said the motor was shot. For an old guy like me it was easy to submit the claim online and the contractor was here the next day. He was very, very knowledgeable and he had a very good customer service. Plus within an hour he got the motor fixed. We're glad we got AHS.

About three weeks ago I noticed that there was a brown spot in the ceiling when I walk out of the front door so I started to investigate. I went upstairs and above that spot is the toilet. I went closer and I could see that there was water that was dripping from the tank. The tank had a hairline crack so I shut the water off and looked at my contract for American Home Shield. I saw that it covered the toilet. It doesn’t say that it has to be normal and that they're not going to cover if it's cracked, and that they're not going to replace it. If the items are not working, like broken flush where water is leaking it’ll be replaced. So I went to all of my bathrooms at that point because I was thinking if one was doing this, there could possibly be another.

American Home Shield's claims process has always been smooth especially with the online. I recently filed a heating claim because the thermostat wouldn’t turn on, but sometimes it would. AHS sent someone right away to fix the issue and the contractor said they needed a new part. They fixed it once and they told us to call if it continued to have a problem. The second time they sent out someone took a little longer because there were conflicts with the tenant’s schedule. Nonetheless, they fixed it and I haven't heard back from the tenant so I'm assuming that the problem was corrected. I would recommend American Home Shield.

In November, I had an issue with my heating system. I submitted a claim on the phone with American Home Shield and I was put on hold for a great period of time. It took them a while to get in touch with me and one time when I called the customer service rep, we were disconnected and they apologized. They said it was because there were some forest fires in the country and it didn't make me feel too comfortable. I understand that there were emergencies going on in United States, but that didn’t make my situation any less relevant. So, their live customer service should be improved upon as far as when people call in. It also took a while for their contractor to get in touch with me. So, I was not too pleased with that experience. But since then, my experience with them has been pretty good.

My garbage disposal finally broke. It kept going out on me but I would fix it myself. My boyfriend’s handy and he would take an Allen wrench and tie it into something. But he couldn’t fix it and he said he was finally done so I called American Home Shield. The interaction with American Home Shield reps was simple and easy. They were friendly as well. They told me that one of the persons from the contractor company would give me a call within 24 to 48 hours to schedule a time that would be convenient for me.

American Home Shield worked with me on my refrigerator and is now working with me on the dishwasher. I filed both claims online and their site was very user-friendly. I didn't even know my contract number and when I logged in, it found it for me. AHS contacted the local repair service who came out. The contractor was on time and was very prompt and thorough. The refrigerator got fixed very quickly. They had to come back but they had to order parts. They left and called us back the next day. Within a day, they came back once they already got the parts.

American Home Shield has always been good to us and it’s a good service. They’re always taking care of our claim. When the filters weren’t getting any water flow and the ice maker was not making ice, I made a claim online to American Home Shield. The representative set up the claim and sent me an email on who’s gonna come and fix the ice maker. When the guy came, he said that we don’t need two filters. We’ve had two filters on it for years so the guy took one out and since the ice maker was freezing up, not making ice and not putting any water in the tray, the guy poked the ice out that froze in the tube so the water would come out. Then he put everything back in. It was good and the ice maker isn’t making as much ice as it should. But the ice maker is not making ice again. It's still freezing up and I am fixing to call AHS.

I filed a claim with AHS and it was real prompt and simple. This was regarding the AC which was leaking through the overflow pipes. The technician was very knowledgeable. They didn't find the parts when they came. So they came back four days later and they fixed the problem. All is good now and I'd recommend AHS.

Our garbage disposal was completely broken so we filed a claim with American Home Shield. It was pretty easy. I went to the website, made an account and filed a claim based of the description of what it was, which was under plumbing, and then I just selected garbage disposal. We have dealt with two contractors. The first one was not good at all. He called me to schedule an appointment and said he was gonna call me back but he never did. I called like about five or six times. I called AHS back and told them what was going on. They said that they're gonna contact the contractor but I told them not even to worry about it because the guy was pretty rude. Even though the first contractor kind of fell through the floor and didn't perform, when I told American Home Shield about it, they were on it and they made sure that it was handled very quickly.

The water wasn't heating with our hot water heater. American Home Shield had the technicians out here and they fixed the water heater for a day. But something else was wrong with the water heater besides what they fixed and so they came out within a day again and fixed it. I've used AHS for two claims and those people had to come out twice. We had a claim for something with our air conditioner and something with our heater and I've been pleased with each one.

I am a real estate broker and I started selling American Home Shield warranty before they were even cool. As a matter of fact, when American Home Shield opened their doors in the 80’s, I recommended them to all of my customers who bought a used home and told me how things went bad with them. American Home Shield was Johnny on the spot to fix it and the customers were happy.

The water heater completely stopped so it was only cold water when we take a shower. So, my partner submitted the claim online to American Home Shield. Their website was amazing and they responded to us right away. Once we made an appointment, their contractor would go here. They called us and let us know when they were half an hour away. Even if we wanna call them and find out, they would tell us how far they are. They explained to us, so it's easy to communicate. The technician from JED Mechanical Contractors who came to fix the water heater was very friendly and he knew what he's doing. He's very good and the water heater has been amazing since the repair. I felt like taking a hot a water shower is so good. Other people should have insurance. It's helpful, it's a stress relief and a good service.

We just moved in so we got the door locks replaced. Everything was great and the locks are so far, so good. I know that AHS had come out before we moved in and checked out the furnace and certified it as good even though two people before had said it wasn’t so it seems to be working now but I guess we'll see what the future holds with that.

Two of the heaters are not working and it was not the first time that somebody went to see and check the problem. They thought that it was a gas furnace and it was not. Those are electric heaters. They're removable from the wall and all you have to do is take two screws out, bring 'em out, disconnect it, connect the other one, put them back in, put the two screws in and it's done. There’s really no rocket sign in it. We received the message just a week ago that the heaters are on order and that the job hasn’t been completed because they haven't come in yet. And this was after a couple of weeks that the technician was there. It keeps getting delayed. If this was the middle of winter, the guys will be suffering. The house will be cold.

We had a busted washer line. I made a call to American Home Shield to put in a claim and someone from J & K Plumbing came out the next day. The repair person was great. He was able to fix the issue in one visit. Overall, it's been a great experience with American Home Shield.

We had a garbage disposal that went out. I called American Home Shield and they responded within 24 hours. The contractor who came was extremely nice and mannerly. Also, I couldn’t believe that he drove so far. He has a large area and there wasn’t someone closer. But he came and he was here when he said he would be. He was very courteous and explained to me that I should be a little more careful about what I put down the garbage disposal. He was in and out of the house in about less than an hour. He took the old garbage disposal out and took it with him and put the new one in and cleaned up the water around it and told me, “Not a problem.” It couldn’t have been a better experience.

I had a broken door in my dishwasher and I submitted a claim for its repair online. American Home Shield's website was very user-friendly. The contractor took a look and found out what the problem was. He ordered the part, came back and installed the part when it arrived. He was very efficient, quick, and professional. I had a very good service. AHS does what they are supposed to be doing.

I called AHS to file a claim for my washer that wasn't spinning and the rep was really good and took care of everything. Usually I had to wait four days for someone to come out, but this time the contractor came the next day. He had to order a part and when he had it, he called us. However, we weren't home that time so we had to wait the following week. He repaired the washer and no issues since then. AHS took care of me and they always have. It's really good. Right now, I had to cancel it because we sold our house. We're waiting to build our new one and we're gonna get it again.

I filed a claim online to American Home Shield for my dryer and the process was very easy. Their website was awesome and very user-friendly. The contractor came out on Friday but the dryer still wasn't fixed because they had to order a part. The part was ordered Friday and that's what we're waiting on. He said it should take a couple of days to get it in. We have a five year old running around and this repair has horribly affected our operations at home. But usually, the issues are handled right then and there whatever they are. I've had a couple of claims before and the quality of work has been great. It went through smoothly and I haven’t met any bad contractors as of yet. American Home Shield is the best thing. I had it once before and I ended up losing my job so I ended up letting it go. It was the worst mistake ever. Recently I just got it back and I’ll never get rid of it again.

I just bought this condo and it had the American Home Shield policy. A month later, the air conditioner quit cooling. I haven't really moved in all the way yet and the weather here in Texas was starting to be a little cooler than usual, so it was okay. I called American Home Shield to come and check the AC unit out. I went online and submitted the claim, and a rep called me back and set up an appointment.

I'm not that impressed with American Home Shield. I had an issue with my furnace where I needed the gas pilot A/C switch. It was probably over 20 years old and it's the original furnace when I purchased the home. The contractor came out and he told me that I would need a new furnace because my furnace was really, really old. He said, "Well, I don’t think they'll fix this. You might have to pay something but it shouldn't be more than like a couple of hundred. But I don’t really know, they'll let you know." When AHS called me, they told me it was $1,050. I said, "Well, I thought if there was an issue, you'll repair it."

I submitted a claim for our garbage disposal online and then I got an email back from the company that American Home Shield has picked for it. Sometimes it takes a while for the company to call you back but usually once I have that number I call them and they were great. They actually came out within an hour. The company we used was really good and I didn’t have any problems at all. We've used them several times. The tech replaced the garbage disposal and it was done within an hour as well. After the repair, the garbage disposal has been working fine.

Recently, I submitted a claim to American Home Shield for an oven burner that was no longer working. I had a very positive interaction with the representative I spoke with and the technician who got here. The technician kept us informed because there was a part that was needed and he can't carry all the parts for all appliances out. The oven burner is working fine since the repair. AHS is a good investment if you have appliances that you're getting concerned about failure.

I had a plumbing problem so I submitted a claim to American Home Shield and it was easy. However, nobody made any phone calls to me to schedule the person they assigned. So I had to call AHS and I got a really nice gentleman that went through about six people on their list that were no longer taking jobs. He then assigned me to one contractor but they never called me. Again, I had to call back and they finally gave me to Central Valley Plumbing. They were great. They sent me an email right away and let me know they would call. I got a call from them and told me the the soonest day they could get out. They did come when they said they would and they did a great job. It took a week before somebody came out, which was horrible, because I couldn’t wash any dishes. The problem was the kitchen sink so I didn’t wanna use the dishwasher because it’s all connected. It was inconvenient. But once it got taken care of it was okay.

I turned the AC on and the fan blade was stuck so we knew there was an issue. It wasn’t spinning so we contacted AHS and got a super quick response from the contractor even on a weekend. They had it fixed Monday morning so it was a great experience. American Home Shield representatives have always been great but we have not had a good experience with the people that they send out to our home. They couldn’t help us because their contractor was the problem.

There was a leak in the pipe in one of the tubs in one of the bedrooms and it leaked out into the ceiling downstairs into the basement. I submitted a claim to American Home Shield through their website, and it was very easy to navigate and utilize. I described what the problem was, submitted the claim and they immediately sent me an email with who the vendor was. Although I wasn't there to interact with them directly, I had interacted with that vendor in the past and they're very good and easy to work with. Everything’s been fine and performing perfectly since then. I'll recommend American Home Shield and I'd tell a friend to utilize them. I’ve used them a couple times already and it’s been a good experience.

American Home Shield sent someone out to take a look at my pool. I talked to AHS' representative and they said that they can have a second opinion come out and I said, "Okay, that's fine." I also asked them how much it was, but they said there wouldn't be a fee. I received a call to put in another thing and was told that there was a $100 fee. I wish AHS had been honest and told me at the beginning. They should've said that if the second person comes up with the same thing, there would be a fee. Then I would've immediately gave him the information of what I had done previously to take care of it. I had no knowledge that I was charged $100.

The water pressure wasn’t resolved with anything we could do at home so we filed the claim with AHS to see what the problem was and resolve it. I called it in and the filing process was very easy and took less than five minutes. Also, the rep I talked to was very pleasant and helpful. Then, the contractor called and came out the next morning. He was efficient and I was very happy with the service. However, their service fee is $75 while other warranty companies only charge $65. But they have really effective service and I'm happy with my warranty coverages.

I had a double-oven wall unit and the top unit was not turning on. I submitted a claim online with American Home Shield and got a notification of who would be coming out to the house. The contractor who came was great. He was able to fix the unit right away. The issue was the sensor inside the stove which I wish I noticed myself so that I could've saved the 100 buck copay. But that was resolved and the contractor did a good job. He also explained what he was doing.

I am writing to warn potential buyers of this insurance away. On March 16th, American Home Shield sent a HVAC contractor here to assess why my furnace was leaking water. The service Tech said it was a clogged drain line. He advised it was fixed, and he left. They couldn’t get a local company and sent one here from over 60 miles away. We thought the problem was corrected. My furnace sits above our upstairs bathroom, and hallway. After two weeks, we noticed more water damage. The hallway ceiling falling in, stains on the bathroom ceiling, water leaking down into our kitchen, which is on the second floor. I had a general contractor go up into the attic, he advised that there was a huge puddle around the furnace.

I have been a customer of American Home Shield for at 6 years and have used the services about 3 or 4 times. I am disappointed because only 1 time out of the 3/4 times, I have either paid out of my pocket or the claim was denied. The out of pocket did not concern me as much due to the fact, Freon was added to my AC unit and AHS doesn't pay but $10 toward the 1st pound, which is another whole story because that should be included. I paid the first claim about $600/700 for Freon. Not happy about that because if I pay per month for the warranty, after the co-payment is paid, refrigerate should be included. The second claim was for my tub faucets. The claim was denied because the faucet was off and they assumed someone else had attempted to fix it. That was bull and I am still upset because I paid $75 and still had to pay another company to fix it after the denial.

Could not fix leaking kitchen faucet previously. This weekend - washing machine was not working. Called them but the earliest available appointment would be tomorrow. Requested them for earlier appointment as an elderly person and children live there and need to use it. But they refused to help us out with earlier appointment. The agent was rude and did not want to cooperate and hung up on me while I was talking. Today I canceled the contract. Lost money - monthly premiums, service fee and cancellation fee. They do not keep up with their works - do not use them.

The air conditioning was not working and I tried to submit a claim to American Home Shield online but it didn't work so I did it over the phone. The problem with the air conditioner was, American Home Shield paid for a brand new air conditioner which was installed on April 16th and it ran fine from April 16th until the day before yesterday when it just stopped all of a sudden. They sent a technician out and gave me a four-hour window but the guy did not make it out until 8:00 last night. The air conditioner came back on and worked but within 15 minutes of the technician's departure, it was off again so I went back in and did another report.

We had a dryer that wasn't working and AHS called somebody out to look at it. They tried to order a part but they couldn't so, we ended up having the dryer replaced. Then we had a ceiling fan that wasn't working. We called AHS, paid our $75, then they had somebody come out and they replaced it. So, it's been pretty good. I filed our claims online and it was very easy. I liked doing it that way and I didn't like having to call. All in all, I would recommend AHS because they're easy to use. Their coverage is also very good on things inside the house and it's not a small, limited coverage.

There was a water leak so I filed a claim and it was easy to do it. The first attempt with the contractor was very bumpy. The repair didn't happen on the time that they promised. They kept on moving me all day. So, I had to wait for them all day long. I was scheduled for 8:00 AM and they ended up showing up around 5:30 PM. They did the work and left. But on the second visit, the follow-up visit, the issues were fixed. But because they couldn’t fix it on the first day, they gave me a discount. They apologized for the first inconvenience, which was a good thing. My experience was very good, overall. It was very easy to work with them.

The heater was not working. I submitted a claim online with AHS and their website was easy and cool to use. They were quick to dispatch a technician the day after I submitted the claim, but I couldn't be there so quick, so they rescheduled for a few days later when my schedule allowed it. The tech who came out was good and the heater is working perfectly now. I was pretty happy.

The technician who came out was very thorough and professional. He let me know the exact location of the problem and what was going on. Even though I had renewed my contract with American Home Shield, he wanted to explain to me so he can make sure that things are being run properly regardless and I really like him. I’m only available on the weekend and he was available to come out on the weekend so that was great for me too. Overall, it was a pretty good service.

Two of the eyes on my stove went out. The claim process with American Home Shield and my interaction with the claims rep went smoothly. I have only filed two or three claims since I’ve been using them and everything has always gone smoothly. I called them and they gave me the contractor. They texted the information to me in five to 10 minutes. The contractor called later that day or the next day to set up an appointment. The technician was professional and on time. He came out and looked, and he needed to order a part. He came this morning and fixed the problem. He was very thorough, took out the part and cleaned it, put in the new part, and put the stove back together. He did his job and it was good, then he cleaned up and left. My stoves's eyes have been working since the repair. I would recommend American Home Shield. They’re very efficient.

I had no heat and submitted a claim to American Home Shield over the phone. Everybody at their office was very good, including the person I spoke to. The guy they sent walked in, flipped the switch of the heating unit, and it came on. The whole thing turned out to be my fault when I threw a towel over something the night before in the garage and it inadvertently flipped the switch shutting off the on-off switch. I thought I did everything. I checked the batteries on the thermostat and flipped the switch off on the furnace. Nevertheless, the technician was very nice. He felt terrible and said that he'd look while he's here and checked on a couple of other things, including the filters for me. But I'm happy that's all it was. If American Home Shield can fix it, they won't replace it. They fixed my refrigerator a couple of times and changed the compressor. Still, I really wish I'd get a new refrigerator, but they keep fixing it.

I moved into a new home and ordered a locksmith service with American Home Shield to change the locks. I used the file claim feature online which went smoothly. I submitted it, paid, and got a text message that said my file had been submitted and I would hear back from the locksmith service within 24 hours. But I waited and didn't get a callback. I filed the claim over the weekend and the locksmith service might be closed which caused the delay.

The AC was making a noise when I turned it on and it wasn't cooling. I submitted a service request online with AHS then the tech called me within 24 hours. But there was bad weather and I was only available on a Saturday, so we had to reschedule. They offered to come out the next day but I wasn't available. So, the tech came out the next Saturday and he was professional. He rang the doorbell, said he was here for the AC repair, and he talked to my husband about what was going on.

My ice maker was not making ice, so I called for the technician to come and check it. I submitted the claim with American Home Shield over the phone and my interaction with the rep was wonderful. Those are the nicest people I ever talked to. They were very cooperative and I liked that because we don’t get customer service anymore. While the tech was here, he said he was going to have to order a part and I asked him if he would change the bulb out for me, and that was when he realized something was wrong with that also. I’m waiting for him to come back now. Bennett Electric called to let me know that the part was back ordered and that they would be back as soon as it came in. They’re wonderful people also. The tech attempted to fix the ice maker, but it’s still not working. When he comes back out with the part for the light, he would also look at the ice maker again.

I have AHS warranty on two appliances we are worried about, our AC and our water heater. I then filed a claim for the water heater because the water it was producing wasn't as hot and it would last significantly less than it normally would. After the contractor had it fixed, I couldn't take a shower if I use the maximum setting because it was too hot. So, before there was definitely something. AHS is a good service. If you have older appliances, definitely get AHS.

I had a crack in my toilet sink and then the following day our sump pump broke. I filed a claim with American Home Shield online. Then they emailed me back to let me know that the plumber would be contacting me to schedule. That was fairly quick because it happened over the weekend. I heard back on Monday and then we had someone out on Wednesday.

We had a garage door problem that was related to an electrical issue. I submitted the claim with American Home Shield and paid online, and everything went very well and smoothly. The contractor called me, but I was really busy and my schedule was very tight back then, so they came after three days or so. They were calling me all the time to schedule and reschedule a service call, but all the times that they were giving me weren’t possible for me. They were available only in the morning and not in the afternoon or evening, but I couldn’t be at home at that time to have the problem fixed.

A warranty is valuable because in the event of something that I'm not familiar with, I know I can turn to the warranty to get assistance. As a first-time homebuyer, it’s definitely helpful. I had a leaking faucet and put my claim in through American Home Shield's automated system. It took 24 hours for me to be contacted and an additional 48 hours to schedule a time for the plumber from Total Plumbing Inc. to show up. He was very professional and he definitely did a good job with the fix. Since the repair, everything has been performing pretty well. But there's another issue that I have that I'm waiting to have addressed.

I had a claim with American Home Shield for a plumbing issue down in my basement with a leak and my dishwasher was never fixed. The guy came out and fixed the wrong thing. I kept calling and they said they would come back. They made two appointments but they never came back. I ended up buying a new dishwasher. Then, we recently had an electric claim and out of all of the times I’ve called Home Shield, this one has got to be the best experience I’ve had. Garage Door Pros did what they said they were gonna do. The guy was out here three times because the garage was not due what I was complaining about when he was here. So, he told me he had to come out to look at it. I finally did a video to show him what it was doing. But he came out each time I ask him to. I've referred someone to AHS and I think it’s a great idea. It’s just the follow-through. I was disappointed and I’m still trying to get over that.

We got a year of American Home Shield as one of our buying points for the house and we just continued it after the year. And then about two years in, our water heater went bad and had to be replaced. It would cost around $1,000 to get it replaced, but it ended up costing us $200. So we saved money immediately from having AHS. Then when we called them for the refrigerator, the technician, who was a nice guy, came out the next day and fixed it, and our fridge had been fine since. Having a warranty on your property is incredibly valuable. And, I recommended American Home Shield to all my family and friends.

My washing machine stopped rotating and it happened to make a grinding sound. Then I had a very pleasant interaction with the American Home Shield representative when I called it in. They were quick to help me out and I had a quick response from the setup time for the service. It was very pleasant as well with the contractor. He told me when he was probably gonna come in and he came in that time. He had to order parts and then he came out 3 or 4 days later, because it was over the weekend. He installed the washing machine and so it ended up working perfectly.

We had an ice maker problem with our refrigerator. I called American Home Shield to submit the claim and they referred me to a repair service. The technician came out and decided to get a new motor for making the ice, then he came back and installed it. The refrigerator has been working fine ever since. The overall experience was very good.

Our heat pump wasn't working and I submitted a claim online to American Home Shield. They called me back and set up the appointment. Previously, I had a negative experience with them for a plumbing problem and their contractor never solved that. Eventually, my brother came to visit and he fixed that problem. This time around, the fellow who came out for AHS was from a different company and he was very knowledgeable. Since the repair, the heat pump has been running as it should.

Submitting the claim for the AC that wasn't working was a quick and simple process. I went online and told American Home Shield the issue. Then they sent me an email or a written notice about the company that will be coming out. I then spoke to the third party in regards to setting up the appointment. The contractor came and introduced himself and was straightforward. I showed him what the issue was and he fixed it then left. He took one visit and didn't take long at all. The AC unit is doing its job since the repair and so I have no complaint. So far, American Home Shield has not disappointed me.

My experience with American Home Shield has been great and I enjoyed it. I have just told a friend about them this morning. There was something wrong with the water heater as my water was cold, so I called it in. I had a good interaction with the representative and I liked their kindness, being nice, and they listened to what I wanted. They told me exactly what was gonna happen and when, and everything worked perfectly like they said. The contractor came and my son who is 27 years old and was home that time said that the visit was perfect. The guy came in, and explained what was going on, and he understood it. A valve or something was replaced and there were no more issues.

The faucet in the kitchen area was leaking and I called American Home Shield to submit the claim. Everything was fine with the rep I spoke with. The contractor came the next day and he was professional and did what he needed to do. But it was still leaking so he had to order another part and come back.

We got the gift of American Home Shield warranty from our realtor and it's certainly something that I value now. When we moved into our new house, the shower would stop while we were taking a shower. The water would also come up our ankle joints and it was just annoying. I went online to inform AHS that I needed a plumber and a plumbing company called me in 15 minutes. Then, the contractor also called me to tell me when he was gonna arrive 30 minutes before and he did. He was very professional and was very good in the little stuff that I appreciate as a homeowner. He put boots on to walk through my house and always closed the door when he was going in and out. He was great.

When we were about to have a service call on our AC, I figured out that we had a blown breaker so I fixed it and cancelled the appointment. But with the first person AHS was gonna send out, when they gave me his name, I'd never heard of it. The phone number is not even our area code and they were trying to send someone from Illinois, two hours away when we're next to the third largest city in the state and it should have been somebody local. So, when I told them that, they got me someone else. Again, someone I'd never heard of, some small mom and pop type shop. When I went online after this company set the appointment, they had horrible reviews. Prior to that, I made a claim for a dryer a month and a half ago and AHS was very efficient. They got somebody out within an hour. Both the website and the rep were very effective. The tech was out here for about 45 minutes and got everything up and running. It was excellent.

The refrigerator was not making ice. Moreover, it had that filter system in the door and we couldn't get water through. When we bought the house, we were given a number to call and was told that they would, in turn, contact someone else. But I contacted American Home Shield and within a day or two, a contractor came out. He came in and asked us what the issue was. Unbeknown to us, the water was shut off under the sink. We looked everywhere for a shut-off, tried everything, and didn't know that it was over there. He was very nice and took the time to explain why it was underneath there. It was all-around good except for the fact that cost me $75 to find out that the water was shut off. I'd tell others that getting AHS was well worth the money.

I had a problem with my air conditioning and I called up AHS on a Saturday to submit my claim. The wait time could be 20 minutes sometimes. But regardless, I waited on hold and I had gotten somebody. Right away, they gave me a company to be contracted out, who was supposed to get in touch with me. The company got in touch with me the next day, a Sunday, and set an appointment. The came and resolved the issue by Monday. However, part of it was covered under my contract, but part of it wasn’t. They told me that I needed Freon for my air conditioning, but it was not covered so I had to pay for that out of pocket using a credit card. Then they called up later to make sure the issue was resolved and everything was okay. And to make sure that I gave them the payment for the service.

When the shower was leaking, we called American Home Shield and they called us back. We made an appointment and the plumber came and fixed it. It was a fine experience. Then we had a garage door issue and our experience was horrible. The garage door wasn’t working, so we called American Home Shield the same day and made an appointment. They called and said that they can work with that. Then the guy came out and said that our spring needed to be replaced, but it was not covered under our warranty.

The blower motor went out so I contacted American Home Shield over the phone and I had to do it twice. At first, the representative didn't try to give me any information and so how our conversation ended on Saturday was not so good. And then I had another representative call me on Monday and that one went great. I told them which company to get and the company didn't show in their system. But they found the company after I told them to look for those people. I've used the contractor company before and they are professional. And now, I've already referred one to American Home Shield.

They are just great at American Home Shield and they always find somebody that will do the job here locally and they're always pretty good people. They are very professional as this is what they do for a living. I had a hot water heater and the bottom went out on it and flooded several rooms. American Home Shield got in touch with somebody about the hot water heater. They had to shut it down and get it out of the house. They had to put a new one in and it's operating quite satisfactory. I would recommend AHS.

The faucet really needed to be fixed because it was dripping a lot. Then, when I went to use the microwave oven, it gave out those statics very high and I thought there was something electric, so I didn't use again. I also thought that the water was not draining on the dishwasher and I was not using it. So, I called American Home Shield for the repair of those things and the claims rep I talked to was very nice. When the techs arrived, they were both excellent. The first one came to fix the faucet. He had everything, he knew what the problem was, and everything was done. The other tech came in for the dishwasher and the microwave oven. He did his work, was very professional, and had papers for me to sign. He also had a computer to look into different things. But it turned out that the microwave and dishwasher did not need any repair. Everything has been performing well since then.

When I use my washing machine, the water comes out to the floor instead of going down the pipes. My son submitted the claim with AHS then a guy came out and headed to the sewers. He told me that they’re way out of town and they don’t have contractors around our area. He told me that he would get back and contact me even though we didn’t file a claim. He would give me the estimate on how much it’s gonna be to do it so he would get somebody try to start working on it as soon as he can. He was really good.

My air conditioner went out. It wasn't working properly. The bad thing was, it happened on a Friday and the techs couldn't come out until Monday. That always happens. But we were able to get that done. The tech was very knowledgeable and he had the part so he was able to fix it quickly. So it was good. But I had the most issue with my plumbing claim. Instead of replacing the whole faucet, the techs would only replace the handle. It's 16 years old and in my opinion, the whole thing needed to be replaced. I think they're just putting a band-aid on it then they will have to find a handle to replace it.

The dishwasher wasn't cleaning and water wasn't getting into it. It took a couple of days for the technician to come out. He was very good and informative. He answered questions about what was going on and he described everything that he was gonna do, the timing, and the parts that he was ordering. Originally, he thought that the problem had something to do with the tubing inside being blocked so water was coming out of the bottom of the dishwasher. But it turned out that one of the pumps on the bottom had sprung a leak so he had to repair that. He replaced a lot of the water system. Since the repair, everything has been working very well and the dishwasher is functioning 200% better than it was before. I was very satisfied with the experience. So far, having an American Home Shield warranty on my property has been very valuable.

We just moved in the house and my dishwasher wasn’t working. I called American Home Shield and a rep answered the phone. I made the claim and it was easy. Everything in the interaction went good. Then a contractor called me and set up a time. He came and I let him do what he did. And I've never seen it before but the house has got a switch that was turned off. It turns off the plug under there, so it turned out to be nothing.

I have been a member of AHS for over three years now and recently our refrigerator stopped working. I requested a service call online, and after being asked to identify the make and model of the refrigerator, received a service date to take place five days from the request. When the technician showed up, he took one look at the refrigerator and said that he needed to order some parts and I would be notified of another date when the parts would be installed. He was there less than five minutes (and I took a day off of work to wait for them). The next day I was given a new date for repair (scheduled a week later) and told to unplug my refrigerator at least 24 hours prior to the service, which meant removing all of my food both in the refrigerator and freezer.

I have been trying for more than a month to resolve an error in billing. I had a bad experience with a service call and the AHS rep on the phone said scheduled a "free" recall. To my surprise I received a bill for the recall. I have not been able to speak to a supervisor during any of my 5 calls to the company or to the Headquarters consumer VP on whose line I left a voicemail. I still receive notices of a past due amount. Each person I speak to on the phone promises it will be rectified and it is not. Today I spoke to yet another person who assures me the charge will be removed. I inherited this home warranty from the prior owner of the home which I bought earlier this year. I WOULD NEVER BUY A WARRANTY FROM AHS or RECOMMEND AHS to anyone.

Worthless company... my garage door spring broke and I contacted Home Shield several times over a period of days. Company representatives were very apologetic and called a contractor (only one for our area - town of 200,000) but I never received a call. I finally called the contractor myself and the number is disconnected. I suspect Home Shield representatives knew this too since they put me on hold to call the contractor on two occasions. So buyers BEWARE. You are being charged for a service for which if needed, won't be available!

My experience with American Home Shield so far has been great and we're really happy with it. I am very pleased because we had gone with another home warranty company earlier and American Home Shield is much better. American Home Shield was recommended by the realtor who sold us our place as well as the gentleman who was the occupant before.

We've tried to fix ONE item in our house, our Whirlpool bathtub. They sent out a plumber, who said we needed an electrician (the tub pump wouldn't shut off). The electrician said he couldn't fix it either. We were billed $75 for each service visit, paid one of these and AHS promised to waive the second one. THEN they scheduled the SAME plumber and the SAME electrician to come back out again, and charged us $75 for each visit. We intercepted the plumber and canceled the appointment. The electrician refused to come out again as he knew it was a waste of his time. AHS promised to remove both charges for workmen who never came to our house.

I was having a problem with the heat and apparently, the heat pump and a sensor were not working properly. I submitted the claim online to AHS and the process was very good and easy. They sent out On Time Plumbing and Heating but the techs didn't know what they were doing. They said that it was a blown fuse so they replaced the fuse and left. And so when the next time that the heat came on, which they didn't test, the fuse blew again. We had to call again and they came out, and they changed the fuse. They tightened up a wire and then they fused the 3 amp fuse out for a 5 amp fuse. And that apparently was not what the problem was. The next time that the tech came on, it blew again so we submitted another claim online. They came back again and they didn't bother to try the heat on and they left. It never worked from that point.

Recently my clothes washer wasn’t working. It wasn’t doing the final spin 'cause nothing was semi-dry. They were still soaking wet. I called the toll-free number and American Home Shield had a repair company call me and set up an appointment. The claims rep was good and dispatched a tech the next day. The tech that came was great and everything’s fine now. AHS is a good product. So far we've only had some minor issues, but I feel secure knowing if anything major goes wrong, it'd be taken care of.

We love American Home Shield. I’ve sent three claims and I have them all online and they were very, very easy and I got quick response. They sent the Clog Father for our plumbing and they are very good people. I like the contractor's personality. He got right out there. He brought the parts he needed and he went and brought a disposal. But he didn’t need it. It was something that was wedged in my garbage disposal. Everything is doing great now.

I submitted a claim recently for my Whirlpool tub as it was leaking downstairs. This is the 3rd time I have had an issue with my tub and American Home Shield hasn't fixed it. His & Hers came out and the tech referred it to Whirlpool since he doesn't work on Whirlpool tubs, but nobody came out. I also had some issues with one toilet. It wasn't secure and the stoppers needed to be replaced. Also, my kitchen sink needed to be tightened. The technician completed the job that he could complete.

I am an elderly person and I'm single, so I need help when things break down. Having a warranty is very valuable and it helps me out a lot. Recently my refrigerator was leaking, I called American Home Shield and they had somebody call me. The tech came out the next day and they fixed it. He was very professional and very good with what he did. Now the refrigerator is performing fine.

We've had a couple of problems with the garbage disposal. My wife submitted a claim to American Home Shield and it didn't take long for a tech to arrive. The interaction with the tech was great as well. After the repair, the garbage disposal has been good. All in all, having a warranty is very valuable. It's peace of mind knowing that if something happens or goes wrong, it's not going to cost you a fortune.

I'm a real estate agent and I was working on behalf of my client. The corporate client had American Home Shield on the policy. I've done a claim many times. We have to call and schedule and then they have a vendor call us and then we have to meet him and get the work done. The representative was alright but the vendors that they had given us a couple of them have been really bad and I actually complained about them.

My washing machine wasn’t draining and the refrigerator wasn’t making ice. I filed the claim online with American Home Shield and they told me who was gonna come which was nice. The contractors responded quickly and got the appointment set up which was easy to do. They showed up when they were supposed to and they even called before they showed up which I appreciated. Two teams came out, one for the refrigerator and one for the washing machine. They told me that there was gonna be a part and that it would be delivered to my house. They then made a tentative appointment for the actual repair. The issue got taken care of and I didn't have to call back.

We had a bad leak coming from the sink in one of our bathrooms that had to be repaired. I called it in at American Home Shield and they responded very quickly. I explained the situation and they said they would arrange to send somebody over to take a look at it. The service was excellent. The vendor they used came very quickly and on time, and was obviously very good at his work. He explained exactly what had to be repaired and what time it would take. Then we just agreed to move ahead, and he came back and did the repair that was necessary. Now everything is working well.

We had a water leak recently in the shutoff valve manifold systems for the house and I was amazed at the company American Home Shield sent out. It was After Hours Plumbing and Heating, and they're one of the most reputable plumbers in the Wenatchee Valley. They got out so quick and they even called when they got here. They called again when they did a diagnosis. And then they called me to say what they were gonna do and approximately how long it would take to get the parts in since they had to be ordered. Lastly, they called when they told me the parts were coming in and when it was scheduled to be done. Since the repair, the shutoff valve manifold systems is not leaking anymore. They were very neat and tidy as well.

I’m a real estate agent, so I recommend American Home Shield all the time. I recently made a claim via phone for appliances that weren't working properly and the claims rep was good. It took two days for a tech to come out but he did a good job and repaired the appliances. However, I didn't care for his attitude. You ask him something and he'd have a real short snide comment, as if you were bothering him.

An air conditioning unit stopped working. There was no electricity supply on the panel, the breakers and the switches. Submitting the claim to American Home Shield was all automated, but it was fine. The contractor they sent was brilliant. It was evidently a faulty switch which he replaced. He was efficient and the unit has been working since. AHS gives us peace of mind to know that we are getting a good service. It definitely worked well. I’m very happy at the moment.

My air conditioner wasn’t working and I put a claim in online. And I thought the website navigation was good. Then almost immediately, I got a phone call from a local repair shop. The technicians came out within a reasonable time, I think a day or two, and told me what was wrong and what it would cost me to fix it. Then they had to put a claim in or talk to the people at Home Shield. And within a week, it was fixed. If this happened in the summertime, that would not be reasonable. The technicians were friendly and very professional, and did the work in a timely manner. They probably could’ve fixed it in a faster way if they would’ve had the part but they didn’t have the part, they said. AHS did a good job and my house is very cool now. I had to pay a little more money than I thought I would have to, but nobody reads all 50 pages of the contract.

I see American Home Shield all the time and I thought why don't I have a home warranty. I have been so impressed with everything including the customer service both on the phone, the website, and the ease to use it. I love them all. They did some work on my dishwasher. It started as a small appliance repair. And the repair person that was doing the dishwasher repair said that they couldn't work on the plumbing part of it and the valve needed to be replaced. So they called in a plumber to fix the valve in the water line. Everyone has been great, even the contractors they send out. All the experience, all the way around, has been amazing. And I have referred AHS to quite a few people.

So far, I've had positive experiences with AHS. I filed a claim for our furnace and when the guys came out, they told me that it was operating well. They noticed a humidifier attached to the furnace but, for whatever reason, they did not test whether or not the humidifier worked. They asked if we use it and I said we don't. We were selling our condo and when the buyer’s inspectors came out, they asked about that and I wasn’t able to provide them any information on the humidifier, which was a little disappointing. I guess AHS doesn’t cover humidifiers.

It was easy submitting a claim online with American Home Shield. I did it for a garbage disposal leak. Everything was seamless. The first time that the contractor came out, he replaced the garbage disposal. He was quick and efficient but unfortunately, he made a mistake. He forgot to take something at the garbage disposal so I had to submit a second claim. They came out again and fixed it. Overall, it was a good experience with American Home Shield.

I love the contractor AHS sent because they knew what they were doing and were quick. They were lovely people and one of them was handsome and charming. AHS were also wonderful when I submitted the claim on the phone. I’m just all around pleased with everything.

The toilet needed repair as it was leaking. I submitted a claim over the phone and American Home Shield sent someone out. Initially the person didn’t have what he needed to fix it but he ordered it and they came right back out when he said he would and he repaired it. He was very knowledgeable, friendly, professional and knew what he was doing. When he got the right part he knew exactly what he needed. He did a great job. In fact, he made sure that he cleaned up the area before he left.

I had two problems this week with my microwave and my ceiling fan. The microwave wasn’t heating and the motor of the ceiling fan blew up. It was fine and everything went smoothly when I submitted the claim. I usually submit claims online since I never expect anybody to answer if I do it over the phone, but I'd like to speak to a person from time to time. Nonetheless, American Home Shield was quick. The contractor called to make an appointment, then they showed up, did their job, and they were gone. The performance of my appliances has been good since the repair.

We've been having some plumbing issues with our sink and toilets for about two months so we submitted a claim to American Home Shield on the phone. The interaction with the claims rep was fine and the contractor, Dave & Sons Plumbing, did a great job and were able to get all the repairs done in one visit.

I bought a house up here in McAlester and some of the vents and the ducts ran to the floor. We were looking at doing it up to the attic to get it out of the floor. Moreover, some of the metal stuff is just old. I didn’t know if AHS covered that or not, but I thought it was worth a shot before I went and spent $5000 or $6000. I submitted the claim online and then, the contractor called me back and priced it at $7000. But I already had a price for $3000 from another guy. The contractor never even came out to look and see if it was something they would do. If it wasn’t $400 a year with American Home Shield, I would’ve just told them I wanted to cancel and get rid of it.

I had a heating claim submitted online to American Home Shield and they sent Sierra Mechanical to do service. The contractor was very informative and knowledgeable. He knew what he was talking about and he made good recommendations. The heater has been performing good. I've been with American Home Shield for about 16 months now and I’ve had four claims so far. The most recent time was two days for the guy to get out and normally they were instant.

The pump stopped working so I filed a claim on the phone. My interaction with American Home Shield reps were positive. They found a contractor right away and they came out the next day. There was a leak a bit under where our gasket goes and he just tightened it. Apparently, he needed to change the gasket because I did have to call them back out. But they were very fast in turning around and he apologized that he should've just changed the gasket at that point.

My oven's temperature would not regulate and after I submitted a claim online with American Home Shield, they sent out someone from a company called Mr. Care. The tech quickly decided that it needed a thermostat and a temperature controller so they had to order parts. He left and then I got a call that said the thermostat was no longer being manufactured but that they could get it refurbished. They ordered the part for the igniter for the boiler and they were to come out and remove the thermostat for refurbishment.

I called American Home Shield about my pool pump that has been repaired previously and I kept having issues with it. When I submitted the claim, their reps were very courteous and understanding. It was a repeat problem and I thought there might be something wrong with the product that they were putting out here because I have called the pool people that came out twice and this is the same issue. That’s exactly what it was. AHS realized that and the third time, they sent a new company out and they didn’t charge me. The people that originally came put a reconditioned pool pump motor on my pump so it wasn’t up to par and that was the issue.

I've had American Home Shield for eight years now with the house and I've had nothing but great service with them. Plus, their customer service department is very helpful and knowledgeable. The most recent claim I had was for a water leak on a pipe. I was able to book everything online and then I contacted them and explained my concern and what needed to happen. I talked to Veronica and told her that when setting up a service online, you get to pick a category but you don't get to explain the concern. I wasn't sure if it was the hot water heater leaking or if there was a leak in the pipe, and so I was unsure of which one to select. I told her that it would be better and nice to be also able to put in some details when selecting stuff online so they can get the right company out. Then, they took care of everything and I had the service done within 12 hours. I have water back in my house so I'm happy. Everything is great now.

I made a phone call to American Home Shield and told them what was wrong. Then the contractor who came was very excellent. He came in, explained everything that he was doing and why he had to do that, and he was fast with it. The unit works perfectly since the repair and it has made the day-to-day operations in our home very convenient. American Home Shield is a good thing to get. It's a good deal and it works exactly like the way they say it works.

American Home Shield usually works pretty good. They send people out on a regular basis and they try to get the work done right. One time, my washing machine wasn’t working. I thought the circuit breaker was dead and it was something electrical but it wasn’t. It was an outlet that was bad on the wall right by the washing machine. I called in to submit a claim like I usually do and it was hard to get through. But the reps that I spoke with were very nice and they set up the appointment with the contractor for me. They sent an email for the technician to get in touch with me and the technician called me. A lot of times, if something was wrong, I would get the phone number and call the contractor first. But for this claim, it was the technician who called me first and it worked out fine.

The woman that lived in this house before me had American Home Shield and the warranty came with the house when I bought it. When I first used it, I could call up and it was before the internet was very popular. Then they said I could go on the internet to submit my claims. But when I have something going on, I wanna talk to a real person. I could still do that, so that's good. But a lot of times, when I called, they'd say I could go online. Other than that, they were all very nice and my interactions with them were excellent. They also tried to get me someone as soon as possible.

The valves were leaking in both the hot and cold shower. They were the original equipment and were old brass fittings where everything had worn out. I tried to do some work on it myself. I replaced some of the handles and tried to tighten them down because even the handles themselves weren't the original equipment and they were clamps that held those in place and had strips. Unfortunately, they were knobby on what the grips were. They ripped through the older fashion handles so I had to use some adapters which didn’t quite fit and we found out that it required more tightening. That just seemed to hold it for a little while but as the leaks continued, that's when I filed the claim with American Home Shield.

I was hearing running water even though everything was turned off. Eventually, I figured out that when I turned my main off to my condo, that the sound would stop so I knew it was a leak somewhere and I could pinpoint where the sound was coming from. I went online to file a claim on American Home Shield's site and it was very simple. I filled the claim form out and within a few minutes, I got a text saying I would be hearing from the name of a company they gave me and that they would be calling to schedule an appointment.

I had a multi-part claim with AHS for our refrigerator and a free-standing ice maker. I submitted it online and their website worked really well. Then it wasn't very long before they dispatched a tech out. My wife said that the guy who came out was a pretty decent person to work with. He also had to replace one of the components and so far, the repairs that were done were fine for the freezer and small ice maker in our upstairs refrigerator. But the free-standing ice maker is supposed to be shipped on Monday then they'll do the installation. I know what it costs to pay out of pocket for those events so having a home warranty is very valuable to me.

I'm very satisfied with American Home Shield. It does everything. When my microwave went out, American Home Shield called somebody but that person wasn’t servicing this area anymore. So they called General Electric because the microwave is a GE, and it was repaired. So far, the microwave is working like new. The technicians who came were very much knowledgeable and he could tell right away what was wrong with the microwave. He ordered the part and then came back when it was ready for him to install. He was a very nice person too.

I had two claims recently with American Home Shield. I submitted them both online and the online experience was excellent. One of them was the dryer and that was kind of a bummer because the guy didn't address the problems I've got. He just said the pipe was clogged, the air flow out and I needed to take care of that. But there were some other issues and I threw it off and considered it a waste of my money. On the other hand I had the oven serviced and the contractor for that was really good. AHS is cool as long as you don't try and call up. When you try and call up it's too long of a wait and it's ridiculous.

Having a warranty on my property is valuable because I bought an older home. Even with the home inspection, things are missed and go awry quickly. My recent claim with American Home Shield was for my air conditioner that wasn’t working. I called AHS to submit a claim. The claim reps were good and I had no issues with any of the people that I dealt with. Then AHS sent a contractor out and I dealt with the same company until the end. The techs came five times over a course of two months.

My dishwasher broke and it started overheating. The contractor that was sent by American Home Shield got it fixed where it wasn’t stuck and now they gotta order another part for it. The repair was excellent. I had a washing machine that was fixed, too. Going online to submit a claim is a little bit easier but I won't know what’s gonna happen or when. I like talking to people to know when the repair is gonna happen or when things are due. Trying to call in, however, is a little bit difficult sometimes.

I have had AHS coverage on multiple homes and constantly AHS will figure ways to either refuse to pay for repairs or define part of the repair not covered. In San Francisco if you call for a plumber the person who arrives is in a suit looks at the damage says "I will get back to you" and never does a plumber arrive. In Las Vegas the plumber shows up and in one case says, "I will be back when AHS authorized it." The issue was a hot water heater. The problem is AHS does not pay for installation, eg, welding the copper water line to the water heater, they call that weld a modification.

AHS authorized technician came to repair malfunctioning washer. However, they were NOT able to fix it. Technician informed AHS that washer can't be fixed. AHS is supposed to contact me for replacement options. It has been more than a week and we still have not heard from American Home Shield as to what we should do. We called customer service and they tried connecting us with the replacement department, however, I have been placed on very long hold, already been holding for over an hour and don't know how long it will take. They don't tell how long is the hold time. What should we do? House is without working washer for 2 weeks!!! We have been paying AHS for over 5 years without really needing much repairs.