American Home Shield Reviews

I've been with AHS for seven months now. I like their price and amount of coverage. Submitting a claim has been excellent. We had a toilet tank spring a leak on a Friday, and the plumber was out to repair it on Tuesday, which is a fast turnaround, and he did a good job.

We're having issues with our air conditioning unit. It wasn't pumping any air. All the lines were freezing over. I went online and I submitted a claim with AHS. The turnaround time was quick, about 24 hours. The techs didn't have the parts, but they fixed it that day. They were very quick. Having AHS is worth it. One thing I don't find particularly easy to get to is one of the features that are offered with discounted air filters. That's not particularly easy. But I don't wanna take away too much from them for that.

For my recent claim with AHS, my washing machine doesn't work properly. The claim process was very easy. American Home Shield has done wonderfully because they sent someone right away. They tried to fix it, but it wasn't fixed. I told them, they sent them out again, but it wasn't fixed again. So they changed companies to try and help me fix it. They came out. I only paid once and these guys are coming again today and that'll be the fifth time that someone's trying to fix my washing machine. But every time I've called AHS, they have been quick, efficient, and very nice on the phone and quick to help. I've never had a problem with them ever and been with them for many years.

The repairman was able to solve the problem with the AC. It was running constantly and it never turned off no matter what temperature it was set at. It required some parts and he replaced those parts. The service was completed satisfactorily. I've been an American Home Shield customer for a long time and for the most part, they're sending quality technicians. I'm pleased. But it would be nice to get the same vendor back which is not doable. Also, it's expensive, and I'm anxious and open to figure out how to get a discount based upon my years of longevity. The price is going up and up, and I would like to see the rates not keep going up. In some years, I use it extensively, and in other years, I don't have any service calls at all. But overall, I'm satisfied.

For my recent claim with AHS, I had an electrical issue. I had a breaker that was popping. Submitting a claim for it was very easy. It didn't take but a few seconds to get it all done. The tech was very knowledgeable and looked it over and he made a very simple solution to fix the problem. It was the breaker itself had a little gap in it, which was arching across. It was very professional, sophisticated and easy to fix.

The tech who came in and fixed our air conditioner was a nice young man. We're very happy. There was water overflowing inside the pan. So, he cleaned that and he made sure it won't do it again. He did a good job. The AC works fine now. It was good service. I've also had American Home Shield in my house in California the last 15 years. So, that means I'm happy.

American Home Shield is worth the money. They’re efficient and it's easy to get to their online service. I saved the email and I just go back to the same email, click "Need an appointment”, and it doesn't take them long to get me somebody. We've used them them once for the washer and twice for the air conditioner. The air conditioner claim was by two different companies, and they both were great. The last repairman fixed the air conditioner right off the bat, and I have had no problem since. He was very knowledgeable and punctual. The washing machine guy was really good. He came back the next day to make sure it was still doing what he thought it should do.

We had two claims at the same time, but I submitted them separately. They were very prompt at getting back with us. We had one with the washing machine and another for the dishwasher. They wouldn't drain. The dishwasher had not been draining for a couple of months and my husband was gonna call, but he didn't. So, I submitted them together when the washing machine quit. I just put it online and they contacted me and told me the name of the company that would be coming out and the company contacted me. It was easy. We got a name, a number and a date and time.

My refrigerator quit working for the third time in 15 months and the same company came out three times and needed to replace the compressor. They were great every time that they came out. They were on time, they made the appointment, kept the appointment, and were quick at coming in and out of the home and repairing the project. When I submitted the claim to American Home Shield, I used my computer and logged the issue with them. The process was super easy. We had to get a new refrigerator, and it's functioning fantastically. We got to pick out our own. American Home Shield didn't say my refrigerator was broke. They said that it would cost 460 to fix it and that they could give me the 460 to put toward a new refrigerator. So, that was what we did.

I had a very bad experience because of the contractors. They didn't fix our oven for more than a month, and I had to waste hours and hours of my time to get the contractors. In the end, we had to travel and we had to turn off the gas because it was leaking. American Home Shield sent someone proper to fix it, but it was after we came back, a month and a half after that first month, so two and a half months later. American Home Shield should review all of their contractors. I'm in D.C. area, so especially here, because, mostly, they are not so good. They should lower the copay as well. They charge $100, while all the other insurances charge $70.

It was really easy to submit my claim and the service people were professional and timely. They came on time and fixed the issue. I'm satisfied, and I would use American Home Shield again.

My air conditioner only came down to 77 degrees, then it stopped. It was running, but it didn't cool anymore. I did a service request via email, then it was submitted and someone called the next day, which was a Sunday. The service person came out on Monday and added more freon in. He said, "It should work now," but he could not guarantee it that it would be forever or if the problem was fixed. It will probably leak again. He said, "The system is old." I know it's old, but it's still working.

The dryer had no heat and the clothes wouldn't dry. It was pretty easy to send in the claim for that. The contractor said the problem was the heating element. After the repair, everything's performing good now. I was very satisfied. Two years ago, the service was very difficult with American Home Shield. But they regrouped and since then, the service been wonderful.

I've used American Home Shield several times. When I had a plumbing issue, I called them. Then a guy came out and made the repair. The claim was completed in a week and everything went smoothly.

It went excellent with American Home Shield on my most recent claim. It was difficult trying to understand what was wrong but the technician was very diligent. He checked out everything in my refrigerator and did everything that should have been done. He went above and beyond so I highly recommend him.

I jumped online and made the claim right there. I love how easy it was. Within 12 hours, I got a call saying that American Home Shield would send someone out, which they did. The guy gave me a heads-up that he was on his way, showed up, looked at the water heater right away, and immediately knew that it would have to get replaced based on his observations. He made a call. The next thing I knew, my insurance called me and let me know what options I had.

When American Home Shield sends someone out, it seems it takes them forever to get the part. The contractor has to give the report back to American Home Shield, and American Home Shield has to get the parts before the contactor can come out and fix it. The refrigerator was a long time. I called it in the 12th of September, and they came out the 11th of October. But it's not the technician’s fault. It's American Home Shield trying to get the parts quicker.

I thought I liked The Appliance Superheroes, but between them and American Home Shield, I haven't heard anything back as far as what's happened with my repair. I'm assuming I'm awaiting on parts. But usually, Superheroes is fairly good at keeping me informed with what is going on. They had been in the past which was the reason I requested them. This is the first time that I've ever had to wait this long for the people that have come out to look at my stuff to get the parts. But they themselves told me that they're having a lot of problems with American Home Shield approving the repairs.

American Home Shield, they did a Zoom in a couple of days. Once they determined what it was, they said they had to order the parts and that took an additional week for them to come back out with the part to repair it. The tech was friendly.

American Home Shield is worthless. I'll never do business with them again. Their lack of empathy and desire to move things forward in an expeditious manner is unbelievable. They just don't care. I had to speak to a manager or somebody in a supervisory role but there was nobody available. To allow people to sit out in the wind for five to seven days for something, that if I called any other plumber locally could have had solved in 48 hours, is ridiculous. The plumber was fantastic to work with but was limited based on what AHS is willing to do and at what speed.

American Home Shield used to be good, but it has gone downhill. The price has gone up and coverage has gone down these past couple of years. Also, AHS couldn't get anybody to come out. When they show up, it would be four days later after they put the request in, because they couldn't find anybody who wants to take the bid from AHS because they pay little. They are the bottom of the barrel and take whatever comes to them.

The tech from TSA Appliance was great. He's been out here before and I had a really good experience with him both times. He resolved everything we needed him to resolve. American Home Shield hasn't been great. One very big frustration with the company is it is really hard to get ahold of somebody that knows what you're talking about. There's no way to contact. I have one number that I call and I'm still not up to the person I need to speak to. We've done this three times in the last two weeks. It's very frustrating. They don't have complete contact. On their website, they have a chat thing, but there's nobody to call.

I did a claim for the shower and the bathtub fixture that was leaking. The contractor was very good but American Home Shield denied the claim. I'm paying for the fixture. When that fixture broke, we had to put something on there so that the water didn't spray and leak all over. American Home Shield decided that that meant somebody had already worked on it, but that wasn't true. It was just a stopgap to get that done so that I wouldn't have a great disaster. In the past, I used the phone to contact them. But often it takes a long time to get anybody and sometimes the contractors are not very good. I have done American Home Shield for many years but I'm thinking of stopping it because my monthly payment has gone up and I have to pay a $100 co-payment. Before, I had $75 on my monthly payment then we went up to $99. Now, it's $147 and I don't understand why. At this point, I'm very dissatisfied.

Intercity Plumbing was great but it seems American Home Shield has gone downhill. They're hit-and-miss. We've had them for over 20 years but unfortunately, I have had a couple of instances more recently where the service providers that are sent out aren't very qualified. They are not buttoned up and professional. I had a service repair call for my fridge. The first person didn't show up so they had a second person scheduled, and they took care of it. But it's not easy to get people on the phone and when you get people on the phone, sometimes it's not very easy to speak with them. I've been starting claims online and it's easier.

I'm satisfied with American Home Shield. I've been with them for 18 years, and they've replaced a refrigerator, a washing machine and a dishwasher for me. The replacements were better than what I figured. I was very surprised at what they paid. But I have a contractor that does air conditioning unit services and I'm wondering if I could use him with American Home Shield if he's not with them.

My repairs are done very quickly. Normally, it's within a day or two. Sometimes, for plumbing issues, it's three or four days. It depends on how busy they are at the time. But with the AC unit, that was a different thing. We needed parts and they had to order them so it took a week or two. Once the parts arrived, they did it. But I had to pay most of the money because I wasn't covered completely with American Home Shield. Also, originally, it was $80 that I pay. But it's gone up now to $108. It could be a couple of $20 cheaper.

Having American Home Shield is convenient. They sent Gateway Plumbing for a faucet repair that turned into a replacement. A leak turned out not to be leaking. They repaired the garbage disposal and a toilet that was continuously running. Gateway was out within a couple of days. For the most part, we’ve been pleased with the technicians that AHS sent. There was one, a couple years ago, that we didn't care for. Other than that, they've been fine.

I'm happy with the vendor but I'm a little unsatisfied with American Home Shield. I've been having issues with my air conditioner and wanted resolution. I wanted to escalate the process. At what point do we say, “This is ridiculous. We have to take it up to the next level”? When do we stop trying to fix the same thing over and over and truly address the root cause? But I kept being told that I hit as far as I could so I wasn't happy with that. My rate’s gone up but the customer service has gone down.

Our big ceiling fan in our den went out. The fan's working motor had died. I submitted a claim online with AHS and it was extremely easy. I got a text and an email as soon as I filed the claim. The techs from 1UP Solar got everything done the same day. They came out, assessed the issue, went and got the part, and came back out and fixed it right away.

I've had good experiences with AHS, for the most part. There are a few things that have come up. But I like them or I wouldn't have kept it. Usually, I get a call back right away when submitting a claim. Bot when I've used them in the two times before, Archer, had always been a little late in getting back to me. So I would just text him and ask.

I’ve been a customer of AHS for a long time. I first dealt with American Home Shield in 2008 in Las Vegas, and I moved to Phoenix and I had it out there around 2010. Then back in Vegas again, I signed up. What I like about the service is it provides the full gamut of what I need as far as protection for my home and it’s at a reasonable price. The only thing I'd like to see improve is they add more services. But for a homeowner, it is essential because filing a claim against your home insurance is suicidal. You need something like American Home Shield to take care of your emergency situation. Their website has been easy to navigate. Orion Appliance came out recently and the tech was very friendly and cordial. He went right to work and took care of the issue fairly quickly. Right after he finished, I tested the latch of the microwave out and it worked fine. It's held up so it's like nothing was ever wrong with it.

I had a leaky faucet in my bathtub. A service guy from F6 Plumbing came out. First, he said he could rebuild the faucet, and then he said he couldn't rebuild the faucet. There are two access points to get to the faucet, and he said that that wasn't good enough and that he needed to replace the whole bathtub. Then it went from $400 to $8,000.

My most recent claim with American Home Shield went smoothly. Submitting a claim was very easy. However, I also had a claim for the washing machine and I did not like the contractor. The guy was rude. But they ended up switching them and the washing machine has been working fine since the repair.

Mr. Appliance was worthless. The tech did not return calls. He did not communicate with me very well. He started off good, but then the parts took forever, and then he didn't call me when he did get it, and he didn't come in to repair it. When he got here, he didn't tell me what was going on with it. It was not a good experience and it took forever and no one else would come. When I called American Home Shield about it, they tried to call them as well and they didn't answer their phone calls, they didn't leave messages with AHS, and AHS told me they didn't report timely to them. We should have just canceled it right upfront with him because of what was happening and we should have hired a new person to take over because they did not do what they needed to do and it took me eight to nine weeks to get a new washing machine. It should not have happened.

Reliable Garage Doors came Monday, inspected the issue and said it needed to be replaced. They came Thursday and replaced it. It was prompt unlike my other service calls. Our dryer went out and it was the electrical board. It took American Home Shield seven weeks to tell us that we could get a new one. There was no urgency on their part. I have eight people living in my house and I had to have a dryer. I had to go through their R and D Department to make sure they couldn't fix it. It was the most ridiculous runaround I got between the service company, Sears Appliance Repair, and American Home Shield, and it was in the summer time. We could wash and hang dry some stuff, but we had to take the laundry to dry at a laundry service. Four weeks in, I went and bought a dryer and waited for American Home Shield to reimburse me, because I couldn't go anymore without one.

I called American Home Shield later in the morning and they said that a company was gonna call. They called shortly after and said that their guy could do it in an hour and a half that day 'cause he had all his appointments done. Our kitchen faucet was also leaking and he also came the same day and had it fixed within half hour. I just had him replace the whole faucet with one of the old-fashioned hot/cold knobs. I could have gotten the part but it would have taken another week then he would have to come back and put it on.

The furnace stayed on constantly and wouldn't turn off. A repairman came out and was there for 40 minutes. He tore the furnace apart and he came to find out that it was a fuse that went bad. He replaced the fuse and the furnace worked fine after that. I've seen his Google reviews, and they didn't really look that great. But when he came out, he took care of the job for me just fine. He didn't show up on time, which is ok because I understand that they have other people to attend to. He told me he'd be there around 12:00 but didn't show up until about five o'clock. But when he showed up, he got straight to work. He got it done quickly and in a timely manner. He got it fixed that day. He was professional and seemed to be very knowledgeable as well.

We were not happy with the air conditioning people that came out. I got the impression that they didn't like interacting with their customers. When I was trying to ask questions, I was told that they didn't have time to answer my questions. I had indicated that I'm in the customer support arena as well in the IT department. A lot of times, when I talk to my customers, I take it as training opportunities so that I can reduce the amount of return calls I get. The customer understands more and they will call less, in general.

The dishwasher kept backing up and it'd been backing up for a long time. Back in July, I had called and they replaced something inside the washer where the water shoots out. But it continued to back up. I got really sick so I didn't call again until September. By that time, it started backing up a lot. A repairman came and said it was not cleaning the way the water was sitting there. He replaced the pump but almost right away, it happened again. I called back and he said it might be the motherboard so he changed it. Hopefully, that's what it is. But he is good. He also came because we had an issue with other things. He came to look at the air conditioner also in July. I mentioned I was sick and needed the air conditioner, and they were able to come that day. They were terrific. Like everything else, the prices have gone up. But every time we need a technician, they come out right away.

My co-worker told me about American Home Shield. I've had them close to two years, and it's easy to submit service requests. I've been doing it online. One time, they had to replace my furnace and air conditioner. They were both very old. I was good with the service company that came and after the units were replaced, I ran the AC once. Meanwhile, the furnace has been working fine. That one's been on a lot.

American Home Shield is great. They sent out Action Mechanical Services for my AC, and they were excellent. They fixed it earlier than what was promised. While this experience was good, I had a house in Florida and my experience there was bad.

The techs from American Home Shield get the job done. They're very helpful. When I had a leak under the sink, I had to wait for it to get approved, then Diversified Plumbing & Sewer came right out and fixed it. They were great. They did the job, and they were neat.

I like that American Home Shield gets to people fast. It doesn't take long for somebody to come out and see me. I don't have any complaints with them. Two weeks ago, they had McDonald Plumbing come out. My water heater went out and they handled the situation. The service person was cool and professional. It took him a little longer than usual to get to me, but it was excusable because it happened during the hurricane and he was really backed up. There was a lot of work going on.

At times, sending a service request can be a little frustrating. I don't necessarily like going through the nonhuman voice prompt. But overall, it's been okay. It depends on the problem. Most recently, a gentleman came in and was able to resolve both issues within two hours. The microwave stopped working and then the stove exhaust was very loud. He didn't have to order parts. So I was very pleased with his service. Sometimes the contractors have to order parts and that would slow down the process.

Our AC wasn't working and J-Tech Mechanical came out to fix it. But they blew up the drain line. It broke the drain line and we started getting water leaking through the ceiling. J-Tech is repairing it today. So I had a claim at Better Business Bureau that was to J-Tech. But Better Business Bureau reassigned it to American Home Shield. So I'm gonna be cancelling that claim because it wasn't American Home Shield's fault. It was J-Tech Mechanical's fault. So, they're taking care of it.

I filed a claim when my oven was broken. The contractor came and fixed it pretty quickly. The claims process was easy. Before this claim, I sent in a clam for our dishwasher and the people that American Home Shield sent out had to come out at least fives times to fix the issue. But it has been working better. The customer service team at American Home Shield is very good. But the people they send out could do a better job at fixing the issue the very first time.

I sent in a claim online when the garage door would not open. It was easy to do. Their website was great. After submitting the claim, I got an email with the information of the service. The contractor that came out was professional. They did a great job.

One of my outlets was being overloaded. I called American Home Shield and the agent on the phone was good. They were helpful. The service was very good. It was prompt. The tech was there on time. He was good. What I like most about the service with American Home Shield is the flat fee. Even though I pay monthly, I'm not hit with an exorbitant cost all at one time. So I'm paying it out over time. It's worth the investment. I'm satisfied with the service.

I had Pro Plumbing from Ridgecrest come to the house, and they were quoting me $1500 to replace my water heater. So, I asked American Home Shield for a second look. The second contractor came out and did a second look. There was a young man named Phil from that company. He did a diagnostic of the situation, he ordered some parts. The first set of parts came in, there was some changes to the valve, but there was a change also. So, he ordered parts, come in, he modified those parts, put it in. The water heater is working fine up till today.

American Home Shield gives good service. The plumber who came recently was very nice. Our kitchen faucet was broken and it was unrepairable so he replaced it. A shower handle too was broken. He did both very well and was very explanatory. But the previous technician was bad.

As soon as I placed the service request, I got a call from the the contractor and they were here the next day. The guy was here about 30 minutes. He was very knowledgeable, very courteous, very appropriate. He did a great job in repairing the oven. So, it was great experience. I would use him again. I wish that all of them were like this guy. He was very friendly. The claims process was great. I put the service order in. And the next day, like I said, they were here. But the problem that confused me was the $125 service call, because I pay every month on that. And I felt like that was inappropriate because I pay on it every month. So, if I have a problem, every time I call, I'm gonna get charged $125 service fee. So, for something I'm paying on every month, I don't get it.

We got a garbage disposal replaced. American Home Shield also fixed the heating coil in the dryer. Everything has been exceptional.

I've had good experience with American Home Shield. I called the about a garbage disposal. There were also three faucets and a toilet that leaked. The gentleman came out. His intent was to do very good. He repaired the garbage disposal very well and one of the tub faucets very well. That left him with my main toilet that leaked around the base of it and one of my vanity faucets. He proceeded to repair. But in the end, one of the vanity faucets was not repaired. It continued to leak. The main toilet, he had to go inside. I heard him say, “I have to go down to Home Depot to get some parts.” I drained the toilet because it leaked water. There was no water in it.

The checkup on the AC unit for the winter through American Home Shield went easily. The contractor who came out was super good. We like them well. They were knowledgeable, friendly, and on time.

I called American Home Shield because my faucet on the side of my house was unusable. I could not grip it without cutting my hand. Something was messed up and I wasn't able to use it. I did the $100 service fee, and they assigned SDL to do the job. The tech that came out, and he didn't notify me to let me know that he was out so I could tell him what the issue was with the hydrant on the side of my house. So, he did whatever he did and went back to the office and told them that it's working fine.

American Home Shield has been very responsive whenever I've needed anything. I'm completely satisfied with them. They sent Pro Service recently for an oven. The heating element failed. They analyzed the problem. It needed a new part. They ordered it, it came and they installed it. Everything was perfect. The technician was terrific, and the trainee was very nice as well.

All Comfort finally ended up taking care of the problem. It took a couple of trips and orders. American Home Shield ordered a part that didn't work. It was supposed to have been new out of the box, but it didn't work. All Comfort had to send it back to them. American Home Shield had to reorder to get the problem fixed with that particular unit. The downstairs unit had been fixed.

On my most recent claim to American Home Shield, I had a company come out. They looked at three of my appliances that weren't working, and they said that there was some kind of surge that caused them not to be working. So, my appliances weren't covered for that reason. Then I couldn't get any paperwork saying that. It's been three weeks, and I never received any paperwork from the appliance company. American Home Shield said the appliance people were supposed to send that paperwork out, and they never did. They never returned my calls, and I've been calling every day. Finally, I looked up their address. I told them if they didn't return my call, I would drive to their location. They returned the call right away, and that was after three weeks.

It's been fantastic with American Home Shield. We've had them for seven years and this is our second home using them. I do my claims online because it's usually quicker and easier than calling and getting someone on the line. But I have called to get someone redo one of our service requests because it wasn't fixed the first time. They couldn't figure out what was wrong with it. But that time I called, it was a pretty easy process. The contractors have been great. I've had one incident with them but part of that was our fault for not realizing it wasn't covered under our coverage. Everything else has been good and I'd still recommend American Home Shield to friends and family.

When I call American Home Shield, they get the job done right away. I recently had a water heater and an electrical issue, and they sent somebody right out. Both contractors explained what was going on and fixed the problem. I was satisfied. The pricing is very good as well.

American Home Shield was not responsive initially, and it was very long process. But the contractor that came out was the one that told them that he couldn't find the parts, and he was excellent.

I'd used American Home Shield many times in the past then I switched to a different home warranty. But it was terrible, so I went back to American Home Shield. They do very well. Recently, an electrician came to the house, and it was all good. The contractors are always very professional. American Home Shield also works with you if you want your own contractor. For my pool equipment, I make sure that I say I only want this one company to come out, and they do that for me. I wish the policy didn't cost as much, overall, it's pretty good.

My experience was great. There was water that got into our AC system, because it shut off and turned into an ice box which melted and got behind the panel. The service person had to get it out and he told us to make sure we're switching out the filter. In terms of fixing our unit time efficiently, it was a 5-star service.

American Home Shield has been great. I usually do claims online, which has been very easy, and they're resolved within less than two days. I haven't had a whole lot of problems. Mostly, it's with my AC, but they get resolved very quickly. I've been pleased with the service people as well.

American Home Shield isn't the worst, but it's also not the best. Their pricing for services went up, which is unnecessary because we don't do a lot of claims. Our most recent one was about two weeks ago. It was fast, and the process was smooth. Our water heater was dirty, and we needed to do some maintenance. They sent someone within 48 hours, and everything went well. The service people were good. They were on time, answered all our questions and cleaned out our water heater. We didn't have any issues.

I am an older woman, and I don't know how to do maintenance. So, American Home Shield is my partner to keep my home in working order. I've been with them since 1993. I get rate increases, but aside from that, I like that they screen their vendors. They send me the best vendors in town. Last spring, the furnace and air conditioner people they assigned came immediately when I called, and they were outstanding. I always tell people about American Home Shield, and I even give them the toll-free number and the website.

We had American Home Shield once about 15 years ago. After one claim, they said they weren't in the area anymore. This was in 2010 and we never went with anyone else, so we didn't have a warranty until we decided to go back with them last year. The claim process is great. There are a few questions asked and that's it. There's no hassle, and the technicians they send definitely know what they're doing. I've had no problem with them. They're very friendly and each time, they came out and explained to me what they were doing and I left them alone. When my furnace went out, American Home Shield had it fixed four times, but it went out again and they said, "We're just gonna just replace the whole thing." That experience was great.

My air conditioner would not work properly. I asked for service from American Home Shield online. That was in the evening. The next morning, I got a call from the service company, and they were able to come over the same day and repair it. They had to get a part, so they came back the next day for the repair. They were very professional, very nice, and I enjoyed working with them.

If you don't have American Home Shield, you need it. I like the convenience and everyone has always been professional with everything we did. I had an issue with my stovetop. I went on my computer and put in a work order. It was easy. I got a call from the individual with his name and the company and what time he would come out. He first came out, opened up the stove, and tested everything, saw that the burner and light were out. He diagnosed that it was the switch and a burner replaced that was needed and a new light that was needed for the stovetop.

I have been working on trying to get my refrigerator replaced for over 2 1/2 weeks with American Home Shield. All they do is tell me they’ll send it to the escalation team or that his supervisor will call me. None of that has happened . Their Contractor came out and diagnosed. The refrigerator is needed to be replaced, but American Home Shield says they have never heard anything from them. I have received five bills from Sears for $140 for the call which is odd since I paid American Home Shield out of my #Warranty service fee. Nobody will do anything but say somebody will call you back or that nobody else can help you. This is a very fraudulent act.

DO NOT USE American Home Shield. Three months later and still no functioning washing machine, and still getting the runaround. Sent appliance guy out, can't fix, sent plumber, not a plumbing problem. Conflicting information, called over ten times. Have filed complaints to BBB and Dept. of Consumer Affairs. Save yourself a lot of headache, don't use and cancel them if you are. Service Fees are now $100 a call, PLUS your monthly, and they don't care one bit about customer satisfaction.

The guy from Alejo Electric was very congenial. He seemed to care. But he couldn't figure out what was wrong. He said that the plug behind the oven had something wrong there but he also said he couldn't remove the oven. It's built-in. He said he needed to go back to the office, talk to American Home Shield and see if they'd pay him to do that. That was a month ago and I haven't heard a word. The oven is still not working. I've talked to American Home Shield twice but got nothing. Half the time, the people don't even know. The last time I talked to a rep, he said he'd look if he could find somebody to talk to me. I was on hold for 10 minutes but got hung up on.

I had multiple accounts before I sold my other house and whenever I filed a claim, I would have to call in and make sure that the work order was created properly. But I now I just do it online. But it's a hit or miss with American Home Shield. The last two claims wasn't as successful as I would have hoped. A plumber came in for a pipe that was leaking. When he came out, he took a picture and that was it. He never said anything else to us. He just left. When I asked American Home Shield what the outcome was, they said they weren't repairing it because it was from an ice storm which was not true. We never even talked to the man. American Home Shield had to send another company out here, and that company handled it properly.

The refrigerator door kept freezing over and would have ice on the outside of it. I called in the claim like I always do and it was very easy to submit it. Gleaning Hands Appliance Repair, who I had used previously, came out. They initially reached out to me to set up an appointment and they were very prompt. Also, I feel like they're very ethical like I wouldn't be afraid to leave them in my house. Two different techs came out and they were both very professional. The thing I liked about it was they cleaned up their mess when they left. They wound up having to replace the door on the refrigerator. But there's the problem that every time I have a claim, the premium goes up. I may drop it because the price is pretty much what an appliance costs. If I'm gonna pay that a year, I can just save that in my own pocket. If they hadn't gone up on the premium so much, I would be more inclined to keep it.

Whenever I call American Home Shield, people that have very thick accents are hard to understand. But whenever AHS called me, it was great because there were no accents. The first time the contractor came out, they looked at the refrigerator and ordered a part, and repaired the fridge. My husband laughed. He said, "Really? It was that easy? Had I known that, I could have done this like weeks ago." The second time the contractor came out, they looked at my dishwasher and found that it was not repairable so it was replaced. The guys who did that came and delivered it today. But the Sears people wouldn't do installation so I had to find someone else to install it for me. I thought they would unbox it from what Whirlpool had told me and make sure there was no damage to it, but they did not do that. They just dropped it off, had me sign a paper, and left. It was a very quick in-and-out process.

You can't go wrong with American Home Shield. When you call them, they are willing to listen. They will look up your contract, and tell you what they will do. If you have an issue and they don't take care of it, you have a complaint. The hot water heater leaked. I got out my papers and started reading, and it said that the hot water heater was covered. I figured, “I'll save a buck or two by going with Home Shield.” When I turned in the complaint, four hours later, I got a telephone call. The gentleman introduced himself and said, “I'll be there tomorrow at around 7:30, eight o'clock,” and he was. He started working and everything fell into place smoothly.

I put it in a service request for the hot tub, and I was told that it is not covered. But when I initially took out the coverage with American Home Shield, I was very specific about it with the agent that I spoke with, and he said, “Yes, it is covered.” It didn't close. It’s attached to my permanent residence. It met all the requirements. So I was not really pleased with finding that out after being one of their loyal customers. I feel like I need to terminate that contract. Prior to this experience, American Home Shield has been pretty decent.

American Home Shield was paid to work on plumbing for us. The contractor was sent out because we had a water leak underneath the house. They were paid the $85 fee to come out. The man turned off a valve and told my husband that the only way to repair the leak would be to move the water heater and AHS didn't pay for access to do that. But they had discussed the age of our water heater. Even though that wasn't the problem that if we wanted to replace the water heater, they could do that for us.

My most recent claim was also my first claim with American Home Shield. The service people gave me a time window of when they would show up. I had something that I had to do, so I had to leave. I was on my way back. I was 10 minutes away from my home. They called, they said that they were there. I told them I was on my way back. The tech said, "I'm gonna wait for 10 minutes. If you're not here in 10 minutes, then I'm gonna leave." I said, "Okay, I'm on my way now." I got to my home. He didn't start any services. He didn't look at the air conditioning unit. He just stood there on my front porch and then got in his vehicle. When I got there, he started to pull off.

This coming February 25, it'll be five years since we bought American Home Shield. We had it for a year as part of the purchase, and we kept it because it seemed a small investment, considering the protection we are getting. It offers me the protection that I expected it to and I'd recommend people to do it and keep it. I like that we call and there's somebody there that day or the next day. I was concerned that there would be a huge delay, but it hasn't been. It's been pretty quick.

I had a garage door opener put in my house and am having some issues with it. I specifically put in a claim saying that my garage door would not open. American Home Shield sent 495 Garage Door and when they came out, there were some other things that were needed for my garage. I needed a weather strip at the bottom of my door. The repairman also said that the wheels were bad. That ticket was $595. Then he said I needed a new garage door opener too. He gave me a price of $1,200 for a garage door opener. I told him I couldn't afford a $1,200 garage door opener so he went down to $950, which was still high.

The customer service with American Home Shield is pretty easygoing. When my water tank exploded on a Sunday morning, they got my information and put a ticket in. Being on a weekend, they said that Monday morning, more likely, somebody would be reaching out to me to set up an appointment. When the technician came, he told me what was gonna happen. He gave me the good news and the bad news. He said, "One, I cannot repair your water heater. Two, I have to send documentation to your warranty provider. Three, until they review and accept it, then they'll get to the third party. And four, until I get the water heater, I couldn't come back out here and fix it." I went three days without water but gladly, the water temperatures weren't as cold.

The plumber went above and beyond. He not only fixed the problem I was having with my toilet but also answered a question for me about the noises I was hearing in my water line. I had bought a replacement part that didn't work, but he was able to adapt part of it to still be used, so I appreciate that. He kept me informed every step of the way. He was also very careful to put covers on shoes.

I've been American Home Shield's customer for almost 20 years, and the two service claims I put in this year were both rejected, and both of them were beyond absurd. This most recent one, I'm still in process with them. I'm appealing it. Communication is horrible. The people on the other line don't speak English, which is my number one thing. I had to have them repeat it six times to even understand what they're saying, and that was on four different calls. So it wasn't just the one call and I couldn't understand someone. I had four different calls and could not understand them.

I woke up in the middle of the night, and my carpet in my bedroom was damp. I went in the kitchen and there was a cascade of water coming out from under my kitchen sink. I live in a gated community, and I called them. They sent the roving patrol to disconnect the water from the house so that it stopped coming in. Then I called American Home Shield at 6:00 in the morning. I told them that it was an emergency, that I'm 94 years old and I needed my water turned on. Summit Plumbing came at 8:30 in the morning. The repairman found the hole that was in the lead to my cold water faucet in the kitchen which he replaced. He had another faucet on the truck. He was absolutely fantastic and also recommended a mitigation company that came that same day.

American Home Shield keeps sending repairmen over to my house but they don't get the job done. Then they charge me every a month and send limited repairmen that don't know what they're doing. I have an issue right now that is unresolved and they charged me for it. My dryer went out and they had a dude came over. I had to wait two more weeks for the part to come in. Then when the part came in, the dryer didn't work. The tech said the motor went out. So I had to wait another week for the motor to come and it still doesn't work. They keep calling me asking me for a payment, and I'm reluctant to pay them because they're not following up to my expectations. My dryer is out right now. It sucks.

The gentleman from Watertight Pool and Spas came out promptly on Monday. We called them toward the end of the weekend but they weren't available to come out Saturday and Sunday. He first tested several things to make sure what was wrong with the pool pump, realized that it was not a good pump anymore, and replaced it. Everything was working fine after that and I was pleased with their service.

When the contractor came out for a faucet leak, it turned out that two faucets leaked and they were gonna replace the toilet, but we told them they didn't need to. They were gonna put a white toilet in but our toilet is green. A couple of days later, the leak was in the water purifier, and it was still leaking. The guy came out and also noted another place that was leaking and replaced a valve. Home Shield is the hardest damn thing to get ahold of and deal with. Their automated system is almost enough to make me wanna go to somebody else. They sometimes send out good people and sometimes not so good people. I'm supposed to get a refund for the air conditioner because the contractor didn't come out, so I could get another guy to come out. But the appliance guy they sent out was excellent.

I sent in a claim for the ductwork and the contractor that American Home Shield used to look at stuff gave a bad diagnosis. So I called American Home Shield and asked to get a second opinion. I was told that part of policy is that if a contractor comes out and makes a diagnosis that I don't think is right, they'll send out a second contractor. Then if they give the same diagnosis, I have to pay that fee again. I was okay with that. But they never sent anybody else. So, I wound up getting my own second opinion.

My dishwasher had a few problems. It wasn't washing properly like when we first moved in, and it was leaking water. The lady that came out ordered three parts, and she said that it should fix the issue. My wife asked her, “All right. Well, how about the water leaking? Is that gonna fix that?” She said, “Yeah.” One of the parts was on backorder so we had to wait for about two months. We scheduled another appointment with GE and the lady came back. She was rude to my wife the first time that she was there and then the second time, she asked my wife, “What was the problem again? I don't know why I ordered these parts.” So my wife told her that it was leaking water, the door didn't open, and the dishes didn't get clean. She said, “Okay.” Then she put the parts on and she said, “All right, everything should be fine. That should stop the water leak.”

The tech from NextGen Appliance Services was awesome. The claim was for my refrigerator where the compressor apparently blew out. The only bad part was we were out a refrigerator for three weeks. I don't know if it was about getting a part or if it was about getting approved from American Home Shield. But it finally got done and everything is working just fine. He called me within 48 hours just to do a follow-up to make sure everything was working.

I had a plumbing claim and they couldn't solve it for me. I have had American Home Shield forever and I never had a pipe problem in my house. They were saying something about wear and tear on my pipes and they did not pay for it. I had to pay the plumber $700 myself and I'm not really happy with AHS right now. The reps have been fair but they don't have enough information. You ask them a question and they can't answer. Also, I don't like the fact that I can't speak to somebody in the United States. I'm gonna find me somebody else.

They sent a technician out for the washing machine. There was an error code and it would shut off. It would start and it would spin as if it was going to begin but then it would shut off. He wasn't sure what the problem was. He replaced a part because he said, “Let's just try this and see if this is it.” But the washing machine continued to have the same problem so I contacted American Home Shield and requested a return call. The same company came back. He was very nice but he couldn't figure it out. He said it must be intermittent because he couldn't find anything.

Each time I called, I was really pleased with my experience with American Home Shield. The only time I haven't been pleased with them was the garbage disposal situation. I had a plumber here and he said the issue was that there was a foreign object in the garbage disposal. He said to put hot water down and an ice and eventually the clanking would go away. I did that for a couple of days and it didn't go away. I called AHS and told them not to send that plumber back here and to send somebody else come. They sent another plumber and he said something was messed up in it. They came back today and fixed it. Other than that, I've been well-pleased with AHS with fixing stuff. My most recent claim was my pool. It had to have an electrical redone on it and they stood behind that.

Douglas Mechanical came out to assess why my AC wasn't working, and they determined it was a coil that I had paid $6,000 personally last year to replace. American Home Shield didn't pay a dime and I'm not very happy with them. But because it has a 10-year warranty, once the repairman told me that that was the part, I called ARS back. They came out and replaced the old one with a new one without a charge to me. If I didn't have the warranty on the part that was broken, typically, the contractor has to turn it in to American Home Shield. They have to wait to hear back and it can take up to 14 days. When I finally heard back and got a quote from Douglas Mechanical, for me to get it repaired was gonna be $1,200 because of things American Home Shield doesn't pay.

Our kitchen sink was clogged up and it wasn't draining. I went to American Home Shield online and got a work order for them to come out. That process was a piece of cake. K & S Plumbing Services was assigned and we were scheduled for Friday but the tech's call before me was ran over and they wanted to reschedule for Monday. I told them that that wasn't possible because it was my kitchen sink and I couldn't use it because it was stopped up. They sent out a work order for the weekend, which apparently is normally more money. They ran a snake about 30 feet and supposedly unclogged the sink, but within a week, it was back to doing the same thing. They had to return for a second call and a different guy came out. He was very knowledgeable and personable and he took care of the problem.

The air conditioning was running, but there was no cold air coming out. When the fellow came out, he worked with my son and found a corroded wire. He corrected that and the air conditioning started throwing out cold air. Everybody was very happy and satisfied. We're also looking to see if American Home Shield has any contacts with replacing the air conditioners.

It was easy to file claims with AHS and the customer service seemed great. Harvey Contractors came out for our garage. The door wouldn't go down and the sensors were not properly aligned. They wanted to come out right away, but I couldn't because I had to work. I asked them to come out two or three days after I put the initial claim in and they fixed the issues.

Fast Tech Plumbing was great. They told me the plumber would be out the next day, and he was. He diagnosed the issue on the toilet that was running and knew what it was right away. He took care of it and called me back and let me know everything was completed. The waiting time is long when I call to file a claim, but once you get there, they take care of everything right then. Some time in the past, I had scheduled through the automated system. But I'm old school and I like to talk to somebody. That way, it verifies for me. I also noticed when I do the app and schedule online, my turnaround is not that great. But when I talk to someone, they let me know the contractor assigned and that they'll call me or I can call them.

It's a slower process to get things fixed. American Home Shield would contact the plumber, but the plumber usually wouldn't come out the same day. The toilets have a part that is different from any other toilet made. I didn't know at the time. The plumber attempted to order the part, and it took a month before they determined and requested that the toilet be replaced instead. They let me know that the replacement would be the builder's grade toilet. I bought the toilet, and they replaced it. Because if they bought the toilet or I just wanted to pay the difference, AHS probably would not pay for the installation.

I've had American Home Shield for at least four years. I had them at my other property before I sold it. I've had them two more years at this property. I'm getting ready to get rid of them. I'm not gonna use them again after this experience. The contractor came in. The tech did an estimate. The contractor sent the estimate over but nothing got handled. I am without any heat or AC for over a month. I had to go out and get a heater to heat up my bedroom so I could be at least warm enough in there until we could get my appliance fixed.

Two weeks ago, I put a claim in for a washer that was unbalanced on load and American Home Shield sent an electrician out. I talked to him today asking when he's gonna come out and fix it. He said he’s waiting on American Home Shield to order a part. I'm waiting on them to call him because nobody ever texts me to let me know how much it would cost, if I have to take it out of pocket, or when this part's gonna come in so I can tell my tenant. But the claims process is usually on point and doesn't take that long. When I put an order in, they send someone out that. The contractors are also very transparent and they communicate with me. I've already been telling other friends about American Home Shield.

My hot water heater leaked. I tried to submit may claim online but that didn't work. My account was mixed up with an account that I had years ago at an old property. Somehow it was mixed up and I couldn't file the claim. So, I had to call in. The reps were good. The contractors did fine and were courteous. They told me that they would submit the claim to American Home Shield and that there were some expenses that would probably be my responsibility because of changes in our city code that weren't covered by AHS. They gave me a quote on what it would cost me out of pocket and what AHS would cover.

I've had a couple of bad experiences with American Home Shield but recently was the worst. When I file a claim, it's pretty cut-and-dried, but I'm not pleased with their contractors. They seem to be substandard to me. They have a standard way of doing things and do not make any type of exceptions in the situations that come about. I had a faucet that was leaking but when the contractor came over, he didn't think it was leaking. I was willing to show him a video but we just went back and forth. Subsequently, I ended up replacing it myself. I paid the service charge, but they said they couldn't duplicate the problem so they felt it was not leaking.

For all the years I've been with American Home Shield, they've been excellent. But this time was horrific. I did not have any washing machine for eight weeks. Sears couldn't fix it. They came out once a week and repaired every piece of equipment in the machine. The guys that came out were fabulous and wanted to fix it so bad but it still wouldn't work. We called Ramb's Appliance Repair because we love them. Their technician came out and he probably was the fourth one to come out. He fixed it immediately. He had a little pocket calculator and he plugged in all the information. He did exactly what they said to do on that, and within half an hour, he was done. I've washed clothes ever since.

My experience with American Home Shield has been a bit rocky over the last six months. They have identified someone to respond, who did respond but did not complete the work. I am very unhappy with having to call a call center for AHS. I had a lot of difficulty in language barriers, response barriers, and inability to get direct contact to supervisors. AHS identified the contractor to come out and look at my oven. They came out and identified that there was a component that needed to be replaced, but because the unit is old they recommended back to AHS that the stove be replaced. AHS identified a no-cost replacement. They would also give options of equal value plus installation and disposal, but it could only come in a Lowe's card. They can also give some other options, but I would have to pay the difference.

American Home Shield paid me a certain amount of money to replace the HVAC system. The technicians are okay but the process could be improved. It wasn't simple and I had to keep calling.

The contractor never showed up. American Home Shield took $225 payments from me but nothing happened. I'm not gonna be renewing anything with them anymore. They had sent someone out for the roof leak. It's not leaking anymore, but it looks like I had a child go up there and do it. American Home Shield is not worth anything. I've had them for a couple of years then I found out after the fact that there's only so much that they'll pay on certain things like the roof which they don't tell you from the beginning. I wouldn't recommend them to my worst enemy.

American Home did a good job, but Sears was a lot more than slow. They missed the first and third appointment. On the second appointment, the tech came in and just confirmed we were right. He said we needed a new ice maker, and this and the other part. He said they'd order it for us and that it'd come to us. Then we should call him when we have it, and he'd come out. So, we called him and he never showed up. He finally came at another time, two weeks later, and said that one part was not right.

I'm very happy with American Home Shield. My latest service request was for my air conditioning unit, and the gentlemen they sent were very pleasant. They explained what was happening and what needed to be replaced, and apologized that they didn't have the part on their truck. They said that as soon as they could get it in, they would be here to put it in and the very next day, they were here. The performance of my unit has been great, and if ever I need anything else, I wish this company would come. Those gentlemen were awesome.

I got American Home Shield in 2017 and their price is high, but my experiences have been fair. Recently, they had Water Control and Plumbing come out and they were professional, polite and did a nice job.

I'd recommend American Home Shield. They are on time. If I call right now, their contractor will reach me within 15 minutes, and they're gonna make a schedule with me. Recently, Patrick Murphy Plumbing came out for the commode in the bathroom that was leaking. The plumber was on time and very nice. He put a new wax ring and so far, everything is good.

Every time I call, I can't understand the reps. They're not in the United States. I ask if I can speak to anybody in the United States but they say no. But I like that I can call American Home Shield, pay $100 and they send somebody out to fix my issue. I normally don't have to pay anything more that was why the $1,286 that the repairman was charging me to install the water heater shocked me. I was expecting to pay something but not $1,286. He said it needed a modification. I told him the house was built in 2000, so there was nothing wrong with it. The water heater was replaced in 2015 and the contractor didn't say anything about that. They just put it in. He said, “Yeah, but you need to take this gas line out. We need to break the brick and go through the wall. I've been doing this for 20 years. I know what I'm talking about.” I didn't use him and got the water heater installed for $400.

The very first time the repairman came out, he was having a bad day. The communication wasn't there. I also didn't feel my property was valued. He was dealing with the dishwasher, and there was liquid and a smell from the garbage disposal. It was a mess. When he left, I had to ask him what was the conclusion. That was when he told me I needed a part and he had to order it.

High Priority Plumbing came out to replace my water heater, and I was very pleased with them. I asked a lot of questions about certain things, and they were very informative and giving me the answers so I know what I needed to know. Now, everything is performing fine. I'd recommend American Home Shield. When we bought this house in 2000, a year's warranty came with it and we kept it ever since. They've replaced a lot of appliances for us over the years, and they've been right on time. I don't know what could be better than what they're already doing.

I had a ceiling fan that was broken and some other electrical issue that needed to be repaired. When I submitted a claim, it was very simple and it went great. The tech was incredible too. We're pleased so far with the results.

We got the hot water heater fixed through American Home Shield. The contractors do their job. Nothing is spectacular, but it's good enough where we get the stuff fixed. One time, we had the microwave go out, and the technician had to come back out and fix it again. It wasn't all the technician's fault though. It was just the way the microwave was so we got a new one. Another time, they wouldn't fix the sump pump because it was working part-time. They wouldn't fix it until it totally went out. Then it totally went out and I got some water in my basement. I wasn't happy with that.

This is my second year with American Home Shield and so far, I'm happy. They're inexpensive and their website is very easy to use. Once I submit a claim, they quickly send me an email and tell me who is coming out, and that they will be giving me a call. They also give me their number just in case. The contractors know what they're doing. They get the work done and they're fast. TNC Plumbing & Rooter came out twice this year. The last time, they had repaired a couple of things - the bathtub and my toilet. There's a little flap in the toilet tank that broke. It wasn't covering the hole, so the water kept flowing. The first time they came around, the flap wasn't fixed correctly, and it was still leaking water. I called again, and they ended up coming back out.

Problem resolved. Refunds has been received. I will continue doing business with American Home Shield. Oasis returned to my home, conducted a leak test and no additional leak was found. I updated rating for 3 to 4 because money paid for returned and both companies followed up with my concern.

American Home Shield treats my home well and they've been very concerned when I was going through my situation with my house. They had a service company handle my plumbing issue and it was a good experience. They were very helpful and informative.

With each set of specialties that I have gotten except for roofing, I've had an issue with American Home Shield. I paid for an HVAC person to come out. They told me I needed a whole new unit for $10,000 and some change. On another claim, after Albatross Appliance put the cooktop in, they were not able to continue to install the oven unit because of how the electrical work was. They asked if I wanted them to leave the oven unit or take it with them and I told them I wanted them to take it with them. Then they told me that I needed to call American Home Shield back and get an electrician.

I've had American Home Shield for over a year, and so far, so good. I did a service request online and it was easy. The repair people came out in about a week. I was getting ready to call them and they ended up calling me. They worked on my dryer and fixed it the same day.

American Home Shield has a nice website, but they could do a little better with it. I had some problems once or twice with trying to place my service call, but once I navigated through it, it was okay. Recently, they had Fast Tech come out and they were good. They were punctual, very professional and efficient. They put their shoe covers on before they came in the house, found what the problem was, repaired the issue and went on about their way.

American Home Shield's service is fine, but the people that they hire are lacking. They are more so like mom and pop type of places or family owned businesses. They are not the upper end companies and not anybody that I would call. Thus far, I had my furnace as well as my air conditioning replaced. The companies that came out were fine, but it's only a one-year warranty. They come in and do the work, but they don't explain anything, then they're gone. I had to replace something on my garage door that was not functioning properly, and it still doesn't work to this day. It's the same issue.

The guy that came from Universal Appliance was a cool guy. He looked at the issue and figured out that the unit needed three parts. He said he would get in touch with me and when the parts came in, they called and set up an appointment to come to my house. It turned out that he didn't need all the parts, but he was prepared to take care of it. I felt good about that. Universal Appliance has been in my house before, and I've no problem with them.

I've had American Home Shield for 15 years and the service people have been good except for this last one. I looked them up on the Better Business Bureau and they had an F rating. They were horrible. The guy came out and wanted to charge $1,375 to put Freon in our air conditioning unit, but we didn't pay it. We ended up going with another company and getting a whole new unit. American Home Shield paid zero towards it. Our contract is due in February, and I'm gonna drop them.

At the end of the day, American Home Shield came through. I was having a lot of issues with a claim I had opened up back in August. I had my washing machine and dryer out at one time. The bottom part of the refrigerator was also freezing and the ice maker stopped working. Ice water was dripping and all my food was getting frosted. My stove was also leaking gas. You could smell the gas and I have kids up in here. I had the gas company out here and at one point, I called up the fire department who told me to step outside. They did a little testing and said it was coming from the stove and that there was nothing they could do. I kept calling American Home Shield for a recall because the vendors that they were sending out here kept saying they didn't smell it. They eventually replaced it for me, and I appreciate them.

Submitting service requests through American Home Shield has always been simple. I type it in my phone through online using the internet, and it always says confirmed and takes my payment. They come and take care of everything. I have a downstairs AC unit as well as an upstairs AC unit, and my upstairs AC unit would not work. It would not come on, react or do anything. I submitted a service request and within two days, somebody contacted me to get my repair done. The technician American Home Shield sent out said that he needed to send somebody else because the unit was upstairs behind a wall. He couldn't access that. I was at work, and my wife told me this. I thought, "I don't think that's right." American Home Shield sent a different technician out and I was correct. It was not right.

I've had American Home Shield for several years on several properties, and the experience is as expected, which is generally a pain. They're very hard to work with. Most of the time, it's taking forever to get things done. They're not approving things or they'll send you something and say they have a partial approval but they can't tell me what a partial approval means.

American Home Shield is fast and efficient. A lot of times I may have to call the person they route the claim to to make sure I have my appointment but other than that, everything's been good. I've had them for eight years and every time I've had a problem, I've paid my fee and their contractor has come out and it's gotten fixed or replaced. Recently, Matlock Rooter Services came out on the same same for a backup in my plumbing and they were out by 2:00. The issue was fixed almost immediately. They were awesome.

I filed my service request online in the morning and by midday, I got a phone call from Budget Heating and Air. The service request was out of the blue and they were a little booked up, but they had a quick response time and got out in four days. The initial response was on a Sunday when I placed the call. The service people were very professional and friendly. I've had American Home Shield for three years, and I've had nothing but positive interactions with them. I've already referred 20 people to them.

American Home Shield has gotten better. They had Circa service our air conditioner, and it was a very good experience.

Having American Home Shield is worth it. The pricing is good, and I’ve had it for over six years. When I had a leaky faucet, I submitted a claim and the process was easy. They sent Intercity Plumbing, and they were good. The issue was due to a valve that went out, and now, the faucet is like it was before.

I've had good experience with American Home Shield so far, except a couple of times when my two units went out. They wanted to fix them when they are 20 years old. They didn't want to replace them. But the other times I used AHS, I didn't have an issue.

American Home Shield should improve the quality of the people who come out to do the assessment and repairs. They are often not knowledgeable. We did a second and third service, and I was not impressed with it. The contractor which came for repairs wanted to charge over the top, so we hired somebody else to get the job done for half the price. That did not go well.

The door in the microwave wasn't working. I reached out to American Home Shield online to set up a claim. The repair was a one-time stop. So, the techs got it done quickly.

Two of my kids had American Home Shield. One of them recently sold their home and moved. The other one discontinued service because they were dissatisfied. They had two issues with their heating unit in two different years, and both times, AHS was not able to provide them a contractor, so they ended up having to pay their own repair even though they were covered. That caused that child to terminate that service. And they are not interested in it. I like knowing that any major things are covered but AHS could improve. There was a time when there was not a contractor that would work on air conditioning and heating in our area. However, the company AHS has out of Enid is very good.

Alfa Appliances came out and they were rude. I had no problem with American Home Shield. The tech came in and looked at the appliance. He went out to the truck and then he came back in, and then he walked back, and said, "I'm done." He replaced a wiring. He had the part in his hand. So, he replaced a part in my dryer that was going out, but that was all he did. He wasn't even here 15 minutes. That was great. It was just like when you talk about a doctor with bedside manners, he had none. He didn't even give me a paper. There was no proof other than my camera. Other than that, I've had great service from American Home Shield.

When I called American Home Shield and put in a service request, they send out the request to a contractor. Within 24 hours or two days, depends whenever they get the call, they'll send me an email or a text, and let me know who the contractor was gonna be. And then the contractor called me to schedule a time, a date when they wanna come out. They'll let me know when the service is gonna be, how much they're gonna be and then after the service is complete, then they'll take the deductible I have to pay.

My most recent claim with American Home Shield went very well. They had the service scheduled. I called them really late on a Wednesday and they had the company come out on Friday. It was a garage door issue. The young man that came out from Flash Garage Doors was very helpful and very knowledgeable. So, it was good. I had an issue with a year or two ago with the garage door again, and they came out at that time also and did a good job.

I did a recent claim through American Home Shield for the water heater. My experience was horrible. I'm dropping them. When you call their customer service and talk to three people, you get three different answers. Nobody is in line with each other. Everybody tells you their interpretation of something. Also, the American Home Shield call center is in India or Jamaica. I've never gotten anybody in the United States. They just don't know what they're talking about. I called back-to-back three times just to see if I would get three different answers. And I did, from three different customer service people. Even with this most recent one with our water heater, I called three times and I got three different answers.

Recently, NW Sundance Services came out. The sink upstairs wouldn't stop dripping. And downstairs sink, there was some problems with leaking, both at the faucet where it went into the counter. Also, the sprayer wasn't working. They did a wonderful job. When I owned my home, I had American Home Shield for several years and they were awesome. They replaced numerous things that were wrong. When I've had appliances replaced before, I would have to do that part online. I was able to pick what I wanted that was equivalent to what was broken. They replaced my microwave, the washer and something else. They gave me a new thermostat. They worked on my furnace. They worked on my air conditioner. And every time I called them, I had no problem getting them out at all. For what they've done for us, I'm not paying much.