American Home Shield Reviews

I submitted a claim because my whirlpool washer wasn’t working. I got an email from American Home Shield saying it’s been assigned to Whirlpool, Wisconsin. I called the number they gave me for Whirlpool and they said they didn’t have anything from AHS. So I called AHS and they said they’ll send another request to Whirlpool. I called Whirlpool and said they didn’t have anything. I called AHS and they said to try Sears.

Two guys came out because my dishwasher had stopped working. They were great. The issue had to do with the breaker inside the dishwasher. They said something was wrong with the circuit board. They fixed that and got my dishwasher working. I really can't complain about American Home Shield. It's just sometimes you need things done ASAP. But it's slow. My wife complains about how quickly the tech guys come out. On the other hand, I'm very patient. As long as the job gets done, I don't care about anything. The other thing with American Home Shield is when talking to other folks, sometimes I can't understand what they're saying. That's hard.

My son was here and he said the Airmax Heating & Cooling technician was great. He was in and out, found the problem, fixed it, and went on his way. The AC was running but was not cooling, just blowing the room temperature air. Apparently, a fuse was out. It’s been fine since.

American Home Shield sent out a contractor who was very professional. He was very nice and friendly, and he was able to repair our ceiling fan. There’s a remote control module in it that had to be replaced.

We had an AC problem, so I called the Home Shield warranty. They’re sending a technician to our property. The technician said the condenser and cooling system were damaged and that the whole unit needs to be replaced.

I've been with American Home Shield for quite some time. I had issues in the beginning when I first signed up, but I think things are improving and I haven't had any complaints. They had a contractor come out because my bathtub faucet wasn't turning off. It was some type of valve that needed to be replaced. The contractor was polite, quick, and straightforward. He came in, swapped it out, and then he left. It took 10 minutes. Everything's working fine now.

American Home Shield is my home warranty. I have a great experience with them. They fixed my oven. I filed it online and it was pretty simple. However I had to choose from one of their people who I’ve never heard of. Other than that, it was seamless.

My fridge stopped working completely, both the freezer and the top portion of it. Filing the claim with American Home Shield is really easy. Getting someone to come to fix it, usually, takes a few days. Luckily, we have a backup fridge. Otherwise, we won’t have a fridge for about a week and a half. The technician sent by American Home Shield was very nice. He identified the problem right away, and came back in four days because he had to wait for the part to arrive. He fixed it, and it's been working okay since then.

American Home Shield seems to be okay. We’ve had so many problems with our air-conditioner and it took them a long time to come out, but that was a few years ago. They fixed it.

American Home Shield sent people from Repair My Appliances before and they did nothing but a tremendous job. They tried to save an old washer and they were able to do it. I am extremely pleased with their work.

The technician who came out for my refrigerator claim was good but the scheduling was horrible. They informed me that I had to have my refrigerator off for 24 hours prior to the service. They rescheduled it for another 24 hours, which caused me to lose about $400 in groceries. I reached out to American Home Shield and nobody responded to me. I hope my next claim goes smoother. Otherwise, I will be getting rid of American Home Shield.

I've called American Home Shield for the washing machine and the refrigerator, and they've always sent courteous, professional and knowledgeable people to the house. We had an appliance repair call but it was operator error. We didn't understand. But it went very well. The home warranty is expensive. But when I need them, I just pay a little bit as opposed to what it would cost me for a regular service fee.

I contacted American Home Shield because my air conditioning wouldn’t cool — you could set it on 70, and it wouldn’t go below 77. The technicians they sent out came in a timely manner. However, they did have to come back out to take some of the Freon out because it wasn’t working properly due to too much Freon being put in. It’s fine now and working well.

We had a previous claim for a bathroom bathtub water control valve that was stuck in the on position and we couldn’t turn it off. They couldn’t find the missing part, so they said they were unable to cover it under warranty. We got no service from the individual that was covered by the warranty, and we had to pay out of pocket.

I filed a claim with American Home Shield. The tub on the second floor is leaking, and there's water coming through the ceiling. More Than Plumbing came out, and the technician was great.

My experience with American Home Shield has been okay, so far. I've been with them for a few years now, so I don't have any problems. They've been good to me. When I call them, they answer and get me some stuff done that needs to be done.

American Home Shield sent someone out to fix the AC. We submitted the claim over the phone and the representatives were good. The guy has already been out and we're now just waiting for him to get a part.

I just got back on American Home Shield. It was good. My toilet was loose. They said I'm gonna need a new floor eventually. They were right out in about three days when I submitted my request. He did the repair the same day, but he told me what the issue was, why the ring around the toilet keeps unloosening, because the floor is rotting underneath. He was very pleasant and very nice.

I’ve been with American Home Shield for 23 years. They’ve been there every time I’ve needed them. Recently, I had an issue with my AC unit, and it took three visits from the vendor to identify the problem. They kept going back and saying that it was fixed, and I kept telling them that it wasn’t. The last person happened to have more experience and figured out that it wasn't the AC but the breaker. He showed us it was old and cracked, and then he put in a recommendation to have it fixed. It took three weeks for that to be resolved, but when it was fixed, it was fixed.

I like to make sure I maintain my equipment. They’ve replaced the coils in my dryer, and the motor went out in my washer. It’s an older one, so the man just said not to use super-strong detergent because the concentration is so high. It’s been working fine, so I’m very pleased. For the air-conditioner with Michael Robert Tyrone, it was just a checkup. They said everything was fine.

Sometimes, I wish they are faster, but it has been okay. They try to treat me with courtesy, but when you have appliances broken in your house, you want it fixed fast, and a lot of times, it is not fixed. Recently, Residential Heating and Air Conditioning came out and took care of me quickly, but I still had to pay a large bill.

The cable that makes the garage door go up and down broke. The contractor was nice. But they could have communicated better on arrival time. I took the day off work because they were gonna come between noon and 4:00. But they didn't show up until 4:35. If they would have communicated with me, I wouldn't have had to take the day off work. But the contractor is the one that didn't communicate, not American Home Shield. They're always fine over the phone.

Choice Plumbing came down and did an inspection on our air conditioning. The contractor was professional and did a great job. I like American Home Shield because of the security of knowing that somebody has my back.

The customer service from American Home Shield was very quick and pretty easy. The contractors were good and on time, but they weren’t able to fix the issue. They're actually coming out today to take another look at it, and we’ll see what happens.

We did the claim by phone when we had a plumbing problem. The technician went through everything with me and he didn't leave until he knew everything was working. It didn’t take him an hour. We've been in the house for 36 years, so we’ve been with American Home Shield for 35. The price is not any different than anybody else now, but we go up a little.

I called American Home Shield for my sink in the kitchen. It was backed up. And I've had that problem before. Discount Contractors have been here for that very reason two years ago. They came. I can hear the snake running, the head of a motorized snake going down through the pipes. And after they unplugged the sink, when they left, they told me that my sink needed a vent on it and gave me a charge of $625.

I filed the claim online for my AC. The contractor came and thought there was nothing wrong. He was argumentative when I kept telling him that there was something wrong. And finally, after getting a guy on the phone, put him on speaker phone and told him they went to the ceiling and there was a leak, he found it. He said it’s the plenum and not the duct. There's cool air that's being expelled in the ceiling. So if it's the plenum and not the duct, then he should be able to feel it. He ended up putting tape around it and spraying some kind of adhesive.

I’ve had AHS for about six months. Recently, they came out and checked my air conditioner. It was a preseason check, and they found nothing, just had to drain a little bit. The claim process was good and the technician that they sent out was very professional.

I’ve been with American Home for eight months. I had another company and I wasn't happy with them. Amazing Comfort came out to do an HVAC checkup. It was a free service that I get for being with AHS. I signed up for it and it was amazing. The tech who came was terrific. He did a good job looking at everything and explained everything he was doing. He didn't try to sell me anything, which was good. He cleaned the coils, too.

My AC stopped working. The technician American Home Shield sent out did a great job. They did two things out here, including the fan. They were very professional and let me know exactly what was going on the whole time. Everything’s been going fine since then.

I had an issue with a garage door opener, and we needed some doors rekeyed. I submitted my claim online, and it was very easy. The contractors were good in both cases. I have been with American Home Shield for six years, and having a warranty gives me peace of mind.

I had a large clog in the sink so the plumber had to unclog it. It was significant so it took a bit of time to do it, but they were able to resolve it the first time they came. I haven’t had any issues since, and it’s all working fine now. American Home Shield is quick to respond, and I’m always able to speak to someone.

Assess Services came out for the motor of the ice maker in the refrigerator. It was okay except he came in without a mask. I had just gotten out of the hospital from emergency surgery and I had a mask on. He kept coughing inside the freezer part of the refrigerator as he was trying to pull the stuff out, so I was a little unnerved about that. But the refrigerator is good now and we've got ice. The ice maker is working and water comes out. He had to re-up the line and the whole nine yards. The customer service was also good when I submitted the claim.

Last Saturday, I notified American Home Shield and the technicians came Friday. The technicians were supposed to unclog a drain, which was not covered, and replace a water line. Previously I had a sink that was removed in the basement, but the drain that goes under the slab was clogged and I just wanted it unclogged. I thought that the clogged drain should be covered under my policy, but it wasn't and I don't understand.

American Home Shield can be a little pricey if it’s just there for some sort of insurance in case things go wrong. But if you have a lot of things that need a lot of repairs, it’s probably good.

The evaporator coil of my AC failed and needed to be changed. Integrity Air Conditioning took a long time to send American Home Shield the report. Then, American Home Shield also took about 10 days to approve the work and replace the AC. They acted very slowly in this bad weather. In summer, being in temperatures around 90 degrees without air conditioning for more than one month is unacceptable. It should not have taken more than five days from the day of inspection to the day of installation.

Our dishwasher was making a funny noise and it wasn’t recirculating the water. The pumping in the bottom was not working right. The contractor sent by American Home Shield had to replace the sump pump, and he did a couple of other things. A few days back, it started making a funny whistling noise, and then it started turning itself on and off. And you could open the door and it wouldn’t quit running and we couldn’t turn it off. So, I just flipped the breaker. The contractor is supposed to come back but he has not been here yet. Still, the technicians they send out are fine, overall.

American Home Shield has been good in the seven years that I’ve had them. The only thing I have against them is the price. I'm not going to renew for $175. Recently National Platinum worked on my dryer. The service was good.

I had an AC tuned-up a couple of weeks ago. Submitting the claim for that online went well. It was very simple and quick. The contractor that American Home Shield sent was fine, and everything was taken care of. I’ve been renewing my contract for a while now. I got everything that I need to have in that policy. I also filed a claim for the washer, and they took care of it. They sent me a check reimbursing me for what I paid. The price of the policy is good too.

American Home Shield is sometimes a pain in the butt. It's really hard to get a hold of people. But overall, they're fine. There was a leak in the plumbing. I swapped a part on the back of one of my toilets, and I couldn't tighten it all the way because my wrist was recently broken, and I don't have my strength back yet. So, I called American Home Shield, and the plumber came out, and tightened the plumbing. There's one issue I do have with them. On my actual policy document, it says, “Other”. Now, if I go on the website, there is no option for “Other”. When I call for somebody to explain it, the representatives are having a hard time as well.

I had American Home Shield come out once because I thought I had tripped my breaker, but it turned out I didn’t pull it over hard enough to get it to fully trip. It was a learning experience.

My heat pump blower wasn’t working, so I contacted American Home Shield. The customer experience was great, and they were able to get someone out in a timely manner. Since then, there have been no other problems, so my system is ready for the summer. I’ve been with AHS for about 12 years, and I still have them because they work. I get great service, and while I hear other people complain, that’s not me.

My freezer was leaking from the bottom and the fridge light wasn't working. The service person I had was a good guy. He was very nice and friendly. He fixed the leak. He cleared the evaporation pipe that takes away condensation. So far, so good. The only thing was that he did not fix the fridge light. He said it was not part of the service. Also, the cost for American Home Shield is pretty high. There's a monthly premium and then every service is $125. I wish we could reduce the cost.

My experience with American Home Shield has been very good. My service request for an AC repair went really well. I called on a Sunday morning and on Monday, they were here. The contractor was very good. For us, it was an impossible fix but it was an easy fix for them. And they didn’t try to upsell me so it was very nice.

The technician was very nice, very friendly, appeared to be knowledgeable, and knew what he was doing.

The garbage disposal went out, so I put in a request with American Home Shield. The contractor called me the next day and said they could be out tomorrow. They got here right when they said they would.

If you want to be scammed, this is the place to go. The vendors that they use scam you. The customer service is scripted and no one can help with problems with their vendors. Vendor dismantled our furnace and when they put it back together, they did not put the wires back in the original spots. First it caused our furnace to run constant, getting our house in the high 80’s and then the second issue didn’t put the wires back to power up the ac unit. Called to have vendor come fix the issue and they referred me back to AHS. AHS would not help because we took the cash to fix the furnace. After explain the whole situation they said I need to use that money to determine why the ac isn’t running. Or I could set up another service call. Stay away from this company.

I had one before, and they went up on their price or something, and told me I had to pay an extraordinary amount. But with American Home Shield, I didn't have to do that. The washer wasn't rinsing out the water. I like the way that he handled the washing machine because the washing machine I have is very old. It's not like those that are out today, and I was very concerned with it going up, and if I had to buy another one. I didn't have to. He found the part. He was really nice. He was really excellent. Professional and everything.

I've been with American Home Shield for probably going on my second year. I usually reach them through the automated system. I spoke to someone about Astro coming, and everything that they told me happened. They told me that they would be calling me around a certain time frame, and they did. Then they say the repairman would be here around a certain time frame. Everything they said was good. I was quite pleased.

My air conditioning was not working, and so A-US Air Conditioning fixed the part. They did not fix it the first day. They had to come back. The tech closed it out and said everything was working, but forgot to plug something in at the end of the day. And so the next day, he ended up having to come back. I did not have a good experience with them.

We submitted a claim to American Home Shield for our air conditioning unit that was not cooling. The technicians came one time, and put some Freon on it. But it was still not cooling, so they came back to take care of it. At the moment, the unit is working, and hopefully, it will last. American Home Shield knows which technicians are good, and sends them to us. They are right on time and they take care of the issue.

I’ve been with American Home Shield for seven years. I have referred others to them and one of them came on board. I reach out to them over the phone or online, whatever is convenient at the time. Recently, Precision Engineering replaced something that was burnt out in my HVAC.

Hills General Plumbing came, but they didn’t do all the stuff. They were supposed to check the upstairs sink as well as the downstairs one. In my ticket to American Home Shield, I put downstairs sink because it was loose. And then, when I talked to them later, I told them to be sure to check the upstairs too because they seemed to have problems at the same time. And we have messages back and forth where they said they would check both.

My experience with American Home Shield has been good. I’ve had it for the last 10 years. The cost of it goes up every year, but I expect that.

My toilet wasn't flushing so I put in a service request on Sunday. J & K Plumbing put the schedule together on Monday afternoon. Their guy, Dustin, showed up on Tuesday morning, which was well within the window they gave me. He quickly diagnosed the issue and got the toilet repaired and back in business with no issues at all. For the most part, my experience with American Home Shield has been positive. I’ve been with them for 20 years. But you do have to watch out for the exclusions and some of the limitations on certain appliances or in-home systems.

Pinnacle Appliance Repair was sent out by American Home Shield, and they did real good. There was a problem with the filter system on the refrigerator, but they got it to quit leaking and got it fixed up. They came out right away. I think it was the next day. We’ve used them before for a stove and a washer, and they did good on those, too. They’re really good.

The pipe was leaking under the sink so the plumber fitted a new pipe in. He was quick and efficient. I’ve been with American Home Shield for five years. We’ve had a little back and forth, but nothing major. Overall, the warranty is excellent. I’m happy with them.

I had a terrible experience with AHS. The water tank for the toilet had a tiny crack and was leaking, so I called American Home Shield. The technician came out and said it wasn’t covered because it’s a brand they don’t service or actually, because I installed a bidet seat later. The bidet is removable, it’s a toilet seat, not a toilet that comes with a built-in bidet.

I’ve been with American Home Shield two years this time, but in our previous residence we were with them for around 15 years. Their customer service is good, and we always had good technicians and good experiences – last time, we had United Air come out. Overall, American Home Shield has always been very responsive and helpful, and we have not had any negative experiences.

One of our hot water lines had a hole and was leaking. My husband had gotten a Sharkbite to put on there. However, he didn’t have the strength to close it all the way. So American Home Shield technicians came and fixed that. It was an easy fix. The second time the same technicians came out was for our water heater which stopped working. Its breaker outside was mislabeled when we moved in. The technicians were able to fix that too, and now, the water heater is working wonderfully. The technicians were absolutely nice and great. I'm really glad they were able to fix them.

I’m happy with American Home Shield. I’ve had a really good experience. Their pricing is reasonable, and their website is good.

I’ve been with AHS for quite some time, and the experience was good. Over the years, the prices went up since I first started with them up until now. Most of our claims are submitted online, though my wife usually does it over the phone.

Get American Home Shield. Warhold Mechanicals came out to do some work on an appliance and it was smooth, quick and easy. I like that I was able to set it up on the AHS online app within an hour, the same day.

Sears has canceled the appointment three times on the day of the appointment. They have not completed the repair, and they have indicated to American Home Shield that it has been completed. I spoke with American Home Shield today and have essentially just been getting the runaround. The last time Sears canceled the appointment, I requested a cash-out option so I could resolve the issue myself because I cannot rely on them to come out. Instead of initiating the cash-out, they closed the service ticket as completed. They also did not respond to American Home Shield when they tried to call them today while I was talking with them. It's very much unresolved.

I've had American Home Shield for 10 to 15 years, but I’m not very happy with them, and I am thinking of moving. Recently, they fixed my garage door the next day after I made my claim, and the vendor handled it fine. It’s not always the vendor’s fault, though sometimes it is because they like to say that special word that gets it denied, and yet they still get their foot in the door.

I had a problem with the ice maker because the hose from the wall that goes into the ice maker cracked. The serviceman replaced the hose. Afterwards, they noticed that a pipe on the freezer door had broken on the bottom and can’t be fixed. It still makes ice, so that works, but we can’t use it to get water. The serviceman wrote it up as normal wear and tear. Because it was written up like that, they denied my request for a new door or refrigerator. It’s not wear and tear since it’s our second house and we only go down there every two months. There’s no exposed piping because it’s inside the system.

I started using AHS a few months ago. I had a plumbing issue and unfortunately, the first plumber was terrible. I don’t think he knew what he was doing, he didn’t seem like a real plumber. He even loosened another pipe and caused a new drip in my bathroom. Eventually, they sent a new plumber, and they were great.

American Home Shield’s service is getting spotty. One of the main reasons why I stay is because I'm a Realtor, so I have access to the Realtor concierge number. But the regular consumer doesn't. So, I have to advocate for my mom who's not a Realtor. I'm on her account to get things done.

I had a problem with my air conditioning unit. The technician sent by American Home Shield came out and put in a new unit. I had to pay about $3800 out of pocket plus what American Home Shield paid for this new unit. A year and three months later, I turned on my air, no AC. Even after they replaced it, I didn't even run the AC for more than six months after that within that year and three months. During that time the rest of the freon leaked. This unit is supposed to last a while because it's a new unit. That was under warranty. The technician must have punctured the coil during the installation, and it leaked out the Freon.

I had about three jobs to do and the tech from PD Plumbing did very well. My daughter filed the claim over the phone and spoke with a rep. So far, their customer service has been good.

On Friday, May 9, 2025 I spoke with one first level agent and one supervisor from both AHS sales and support departments (four agents total)—all four refused to provide the free tune-up. I provided notice of recording and recorded these calls with AHS staff’s permission. All four agents told me that the tune-up for Spring is only offered through April 28th, yet they confirmed this date is not published anywhere to the public on AHS website, nor in my agreement. It is an unfair, deceptive trade practice, false advertising, and a breach of our agreement to offer a free tune-up and not disclose the date limitations. All 4 of AHS staff members confirmed that my contract currently does not display any time limitation for the Spring and Fall tune-ups.

American Home Shield sent someone out to look at my air conditioner and it seems like most things aren't covered by the warranty and I’m gonna have a big bill to pay. So, I will go through my policy to see if it's worth keeping.

The last service call I had was kind of a difficult one, but overall, it's been pretty good. The ice cube dispenser in my fridge broke, somebody came out to check it, and filed a claim to replace the part, but for some reason, it was denied and I wasn’t notified. I called to follow up, and the person on the phone said it was denied, but they resubmitted it and was approved, so I should hear back from them the following week. She lied. I called again after that week was up, and they told me it was still denied, that it was an aesthetic problem and not a mechanical issue, and if I wanted a second opinion, I would have pay $125 for someone to come out again, which I didn’t agree to so it was escalated further to management. They finally approved for someone to come back out, ended up replacing it and I didn’t have to pay the $125 service fee. But having to go through that whole rigamarole was frustrating. Other than that, everything else has been pretty good. They sent out a garage repair guy a couple of times, and it was quick and straightforward both times.

Overall, claim process with American Home Shield is okay. Intertech Maintenance Group worked on the dryer. They also did on my microwave, but their tech could not fix it, so it is supposed to be replaced.

My wife submitted a claim with American Home Shield through the app. The technician who came out was great. He looked at everything and was pretty honest that everything was in great shape. He had a few recommendations but didn't push them, which is appreciated. We ended up going with one of them and are planning on doing the others down the road.

I’ve been a customer with American Home Shield for four years. I like American Home Shield very much, and I like Myers even better, they were great.

I was doing laundry, and I had the stove on. I started smelling burning wires, so we quit using the dryer and stove. The contractor called that day and made us an appointment for the next day. When the contractor came out, the problem would not duplicate itself. So, he couldn’t do anything.

Our air conditioning wasn’t blowing cold air. So, I submitted a claim online, and American Home Shield sent AirMax out. The interaction with the technician was fine. He was helpful. He just misinformed me because when he was out of the house, he told me that everything would be covered and it wouldn’t cost me any money to do the repair. But once he got back to the AirMax office, they obviously found a way to add new charges so that I would have to pay something, and they could make more money off the deal. They do it every time.

My AC was low on Freon. The technician from Union Express recharged the system and it's working great. He was fantastic. He was out here about a year and a half ago and was fantastic then as well. I think he might actually be the owner. It's nice to always have one place like American Home Shield to call, but it would be better if they had more coverage for Freon and faster service. This guy was really fast in the scheme of things, but we have waited much longer in the past for other service techs.

Air Majesty AC and Heating seemed professional when they came out for my AC that wasn’t heating. It hasn't been repaired and I have a problem with the outcome of that service request. American Home Shield is not responding. Air Majestic submitted everything to them and gave them an estimate. American Home Shield is still figuring out if they're gonna accept the proposal. It’s been about a week and I still don't have AC.

I recently used American Home Shield for a garbage disposal replacement. He came here and confirmed what I had suspected that the leak was coming from the garbage disposal. He verified it needed to be replaced and said he could install a third horsepower unit right away instead of the half horsepower I had. I told him no policy states fix or replace.

Passion Service Pros have been out to my home for my washing machine and then twice for the dryer, and there was not a bad experience. When I submitted the claim to American Home Shield, everything was good. It was very quick and easy. Even now, I use the app and it is even faster. The techs were very professional and timely. If they said they were coming for a certain time, they were there on the dot. Everything has been positive.

Three years ago, All Brand Appliance put the wrong icemaker in, and it kept dropping ice all over the freezer. The technician said he wasn’t going to fix it and would let American Home Shield send someone else. It’s still shooting ice everywhere. I contacted American Home Shield, and now a different company is coming to look at it.

The initial guy American Home Shield sent out was a little flustered and didn't seem to know what he was doing. I tried to explain it to him, but he didn’t listen. He got on video call with somebody, went out and sat in his truck, and later told my husband he needed to order parts, and he’d be back when the parts came in. That was the last I saw of him. I told American Home Shield that we need somebody who knew what they were doing, so they sent out somebody else who actually fixed the icemaker and the leak, and everything’s working. But the claim I filed for my garage door, American Home Shield didn’t do anything. They sent somebody out, he told my husband that we needed new remote controls for it, to call the number on the back of the remote control, left and closed the claim. So, my garage door still doesn't open. I called American Home Shield, and they’re supposed to refund the $125 but I still haven’t received it, so I am not happy at all.

American Home Shield is a very hard company to deal with. I purchased the premiere plan. They will send someone out after paying a deductible to your home. The companies they send lack integrity and often misdiagnosed or underdiagnose the problem in which you have to request a second opinion. If the second opinion is the same they will make you pay another come out fee. I have and technicians come out on my refrigerator 4 or more times before they decided to replace it. They won't cover my AC unit that is leaking at the joints because the technician said it was under warranty with the manufacturer.

American Home Shield sent over SWAT Plumbing because my drains have been clogging up over time. The second tech told me I have old cast iron piping, and filth and residue have been building up over time. It got to the point when I hadn't been able to use my dishwasher because water would back up into my living room floor. I wasn't able to do laundry because water was coming back into my garage.

We had a main drain leak and a small leak on a faucet, so the contractor came out, assessed the work, and fixed one of the leaks. Then we had to get the City involved to turn off the water, so we had to reschedule another time. They came back and fixed everything, so everything’s working good now. That was great. We appreciated it.

Speedy Air came out because it was taking too long for my clothes to dry. I told them on the phone that I recently had somebody out to check the vent that goes into the wall up towards the roof. I thought that everything would have been perfect after that. But they didn’t find any big clog and so the dryer was still acting the same.

The communication with customer service was fine. The technician who came out was very professional, but pleasant, and expedited it quickly. It went well.

Good service, bad management. Any time I’d have a service call, the company would text me or call me. This company sent me a text that they were coming on Tuesday but didn’t indicate the time. My husband and I both work, and I got a text at work saying they were on their way. I was freaking out because nobody was home. I had to get one of my daughters to go to the house. He was able to check it but had to order parts. I called AHS to make sure that company calls me and lets me know what time they're coming back. I got a text saying the parts were arriving on a Tuesday, and that’s it. Had I not called, I wouldn't have known they were coming. They do not give customers notice. They did a good job ‘cause when they turned on the AC it worked. The service was good, but the way that they handled things was so unprofessional. They had no coordination whatsoever.

The thermostat wasn't coming on and the unit wasn't communicating with it. The technician went straight to it. He was good. He looked at it and went to the outside unit. He said it needed Freon. It's good now. It's cooling. But I think it had frozen up because by the time they got here, it had been turned back on and the thermostat came on then. The time frame from the time that we make the order until we actually talk to the technicians needs to be improved. I know that we're not the only ones on those technicians’ file, they have their outside business. But it takes them too long to get to us. It's usually anywhere between 5 and 6 days.

We had American Home Shield and then we canceled and then we got them back again. But when I first got them, they were on top of things. I don't know what happened in the last few years. They're not the same company that they were before. My dryer is not drying my clothes. It overheats and stops working. The technicians from United Services Appliances Repair have been in my house about six times for my dryer and it still isn't working. Every time the technicians come back, they're changing something like the cord, the timer, and some other parts, but the dryer still isn't working.

I turned the air conditioning on in January but it never reached the temperature. It was warm and it showed it was 78 in the home. I turned it down to 72 but it never dropped at all. It stayed at the temperature of 78. I made the service request but no one took it. I called American Home Shield and they called the company that was assigned to me. The company said they would reach out to me within a couple of hours but they never did. I called back to American Home Shield and they dropped the contractor. But they never could find anyone.

I’ve had American Home Shield for about 10 years. It’s worth it to have them, and I’ve recommended them to other people. They have courteous and professional technicians that come out. They wear their company uniform, identify themselves, and put those shoe thing covers on when they come to my home. They let me know about the process, like what has to happen during a repair, if they have to order parts and when they’re coming back. Some of my appliances are a little bit older, so sometimes they don’t have the part readily available.

I had an appliance issue with a downdraft exhaust fan, and the company assigned by American Home Shield didn’t do installations, even though this is basically a remove-and-replace. Also, it seems like every time AHS assigned a contractor, they told him it was a range-over-hood exhaust fan, which was not the case. We did that four times, so I just found somebody who would install it, referred by someone else, not AHS.

We haven't had any issues with American Home Shield and we enjoy having it. The microwave was not functional, sending the claim in was easy, and the technician from Elite Expert Appliances was great. The microwave is working perfectly.

I made a phone call to American Home Shield to repair the water heater that wasn't turning on. The customer service was great and there was nothing weird. But I ended up fixing the problem myself before they came. So when the technician arrived, there wasn't much they could say or do. We had a minute conversation of things to prevent. It wasn't that much of an interaction.

There was a leak behind the sink where you turn the faucet thing on and off. The toilet was also leaking, and the shower had too much pressure. The A&M Plumbing technician did a great job. He's the same young man they send out each time that I've had an incident ticket. He doesn't talk a lot, is very reserved, but he does seem to go above and beyond in doing what he needs to.

Our garbage disposal wasn't working, and he replaced it the same day. I wasn’t there, but my wife said the service guy was pleasant.

The contractor came out and adjusted the water flow. He was great. It's been working well since the repair.

American Home Shield sent out a technician from James Appliance to check the range. He diagnosed the problem, it needed to be replaced, I picked one that was like what I had, and he came back and replaced it.

As an introduction to American Home Shield’s services, I requested an HVAC checkup on my system. The turnaround time was one business day. Everything was okay.

I had American Home Shield since 2020 and when I bought my house. The first time I've had to use it was about two weeks ago. The online experience seemed to be okay. But the contractor that they paired me with never reached out. American Home Shield had an automated system. It was just a text saying that the contractor would be here on a certain day at a certain time. I tried calling them to say, "Hey, that doesn't work for me.” I was trying to speak to a person. But it was like a call center in another country and not the contractor.

I had a bathroom leak in my home and Ostarly Plumbing came out, identified the leak, mitigated it, and fixed everything. They're great. They got the claim on a Sunday and they finished it on Monday. Those guys are real good. I love those guys. But when American Home Shield says something, they need to do it. My washer has been down for six months. First, they told me that it was a pre-existing condition, then they found out that it wasn't. Now, I'm still waiting on the part.

All South Air Systems came out because my air conditioner wasn’t working properly. The compressor wasn’t coming on, so the technician replaced the capacitor. Everything has been working fine since the repair. I’ve had American Home Shield off and on for about three years. I wasn’t satisfied a couple of years ago and had a big thing with them back in 2022, but this process this time was a whole lot smoother.

American Home Shield sent a technician out to repair a leak in the toilet. I filed the claim online over the weekend and it was easy to do. They came Thursday morning and lifted the toilet and replaced that ring. I'm satisfied with their service.

My most recent claim with American Home Shield went well. The technician was very professional and helpful. The only complaint that I would have is that, when I called back about another issue, they told me I could have done both in one claim. I wish they would have asked me if there were other issues.

I put a notice that my refrigerator wasn’t working, and American Home Shield assigned it to Georgia Heating. I never heard back. I sent emails, I left messages and nobody answered. As it turned out, nobody could get in touch with me because I had a Puerto Rico area code, and this rude customer service rep said it was my fault, and that infuriated me because I never had a problem with any of the suppliers from American Home Shield to come or call me. When the repairman came, he was apologetic for the mix up. It took two days to get the repairs done, but he fixed it. I still believe in the service American Home Shield provides and I’ve recommended it to my kids that bought a new house.

My experience with AHS was great. You guys sent Dimitri and he was really professional. We really liked the way he went over everything. He concluded it wasn't the washer and it was actually overflowing from the drain. He took a video of it and gave it to me so I can show our plumber. It was a really great experience. We really enjoyed having him.

I've been with American Home Shield for two months. I filed the claim online and they sent a technician to fix my fridge. It wasn't freezing or keeping anything cold. They had to order parts and then come back. It's a good insurance. If anything breaks in your house, they fix it and it's also affordable.

The dishwasher wasn't draining. It starts but does not complete the cycle and would just stop. The technician from M-Tech Services Inc. who came out the first time, I would not give him a good rating at all. When he showed up, he zoomed down the street and backed into my driveway with his music blasting. He hopped out, came inside and didn't ask many questions but took pictures of the appliance. I asked him questions, and he didn't seem like he knew the answer or he didn't care, then he left.

I have an issue with my AC, and every year for three years now they have had to come out and add Freon. The technician sent out by American Home Shield came and found out that the coils were bad and needed replacement. However, American Home Shield is not paying for the Freon and for some other costs. The total bill is about $8,000, and I'm paying $2,000 of it. The gold plan that I have doesn't cover the Freon which I was upset about. Last time, I paid around $700. I have to have a platinum plan for it to be all paid for.

We had to have our water heater replaced, and we had to pay $600 to bring it up to code. This last time, they said that if my husband did an inspection over the phone with them, that we'd be good to go and the plumbers could come on. But no, that wasn't good enough. So somebody told us it was good enough, and then another person said that it wasn’t. The guys had to come out and look at it, then they had to talk to American Home Shield. My husband had to get very mean with American Home Shield, and it was still three more days after that. We were without hot water for eight days. And it was because of American Home Shield, not the people who were doing it.

American Home Shield took too long. I've been paying for five years, every month, I've been telling them the system is broken, and they didn't wanna fix it. Finally, they replaced the unit, which took them two and a half weeks to decide which I get is a business decision, so I understand. But I'm glad all the work is done, and I'm happy. They raised my bill from $60 to $120, but that's okay. It was worth getting the unit paid for.

The first contractor was completely incompetent. He said it was Freon, paid $600. But after six weeks, and still having issues, it made sense that there was leakage. The second one was trying to pull a fast one. Told my daughter there was a leak, but told American Home Shield it just needed more Freon, and was trying to pressure my daughter into getting a whole new system.

American Home Shield is nothing but a legalized scam wrapped in pretty marketing. I signed up expecting coverage for my home systems — you know, what they promise — and within weeks, my HVAC system broke down. Guess what? They refused to cover it. Their excuse? “Pre-existing condition.” Are you kidding me? The unit was working perfectly fine when I signed up, but they pulled out every excuse in the book to deny the claim. Their so-called technician barely looked at it before delivering a canned response designed to protect AHS, not the customer.

American Home Shield was recommended by our Realtor. And then I did my research. I’ve been with them for less than a month and customer service has been very good. I got a free service. I had service today. My husband had all the interaction and it was good.

Klenk attempted to fix my dishwasher, and they are replacing it. They sent me some options of what would be comparable and then also gave me the option to upgrade for extra money if I wanted to. I get to pick what I want. I was with Landmark before, and American Home Shield bought them. In terms of price, they are way higher than Landmark was.

American Home Shield sent out Appliance Service Solutions because I had issues with a burner on my stove, as well as my washing machine, and my refrigerator ice machine. It was not working.

Our AC compressor broke. The tech had a compressor with him and it was fixed. He was in and out within a half an hour. My air conditioner is on one side of the house outside. Inside the house where the furnace is was making a weird noise. He told me because the air compressor was out, the noise travels up the tube and that’s why I was hearing it.

I filed a claim with American Home Shield. Our water heater went out, and then the technicians from Valley Plumbing went out. They were good.

My dishwasher wasn’t cleaning dishes and the soap door would not shut when you put the soap in. The technician that came from Frank’s Appliance Repair is very knowledgeable and friendly. He is coming back because he could not get the parts to repair it, so we are getting a new one. The dishwasher worked out great.

I used American Home Shield in the past, and on my current home, I've had them for around four years now. I usually file my claims online. My recent AC tune-up went fine. The techs were nice.

AHS has excellent customer service. Every time I called in and spoke to someone, they were very helpful and very courteous. They try their best to get things done on time.

American Air Conditioning came out and put the compressor on the unit. It was missing some Freon, so they had to come back to refill it. But a day or so later, it wasn’t working again, and they didn't come back at all after that. It's still not working.

The representative was good. I've been with American Home Shield for seven years. I tried to use their website to set up a request, but I couldn't quite find what I needed, so I called. So far, I haven't had any issues, and I also haven't filed any claims, except for this.

After I submitted the ticket, American Home Shield contacted me that day, saying that somebody would come out and call me Thursday or Friday and schedule something. But I didn't hear that. I texted them on Wednesday and asked if they’ve scheduled my appointment. Somebody texted me back saying that they would call me Thursday or Friday. JG Services didn't come out until Tuesday after I submitted the ticket. But the technician was very friendly and professional.

Before I was in a rental home, I was in a home I owned and had American Home Shield. I've been a customer of theirs for probably a total of seven years or more, and 2020 was when I got the latest policy. At the time I researched, they were among the top three home warranty companies when I first signed up with them. Now, they're not and they've got a lot of complaints. Last summer, I'm in Phoenix, Arizona and it was 108 degrees out. One of my air conditioners goes out in the main house and they could not find the right air conditioner that they wanted to replace my broken one with. Eight days later, I'm sitting in a 108-degree temperature, so instead of waiting longer, I went out and bought my own air conditioner for less money. I concluded that they’re a real scam.

I had an AC tune-up, and the service was easy and quick. The contractors were fair and professional.

I’ve had American Home Shield for 20 years. At one time, it was good to have.

We had good service. There was a gear in the washing machine that stripped out, American Home Shield sent a technician out, he checked it, ordered parts, came back and fixed it.

The contractor came out to check my furnace and didn’t find anything wrong with it. He explained that maybe what it did was as it got to the temperature it was supposed to be at and shut down. But my concern was that the fan had been going on and on, and it wasn’t igniting. When he came, of course it ignited, but it still took a little while to get going. So, I wasn’t sure it was really fixed. But then later, I had turned it off and turned it back on. It started working like it should work. So it seems to be working okay now.

I got poor service for an electric claim I had recently. The repairman from AT Electric was horrible. He tore up more stuff than what’s already wrong and water just came out of the washing machine. He also used a part on the machine without even asking. He didn’t know what it was for or who it belonged to. That’s not okay because my family is serious about that Electrolux stuff. They love it.

Anders Air Conditioning came out and replaced my outside and upstairs unit. When they initially came out, I paid my deductible to American Home Shield, and they replaced the fan along with the motor, thinking that was the problem. But once he got upstairs, he noticed that there was a lot more going on with that 19-year-old unit.

I reached out to American Home Shield by phone when my refrigerator broke. It started freezing up, and it wouldn't cool the refrigerator part. They called me within 24 hours, but we're going on three and a half months now, and my refrigerator is still broken. They've tried to fix it, and they sent somebody out here about five times. Three times they had the parts, and this last time nobody showed up to the scheduled appointment, so they moved my appointment. However, there wasn't another available appointment until a month later, so I just cancelled the appointment. I'm going to buy my own refrigerator and cancel American Home Shield.

We’ve been with American Home Shield for less than a month and I recently had Service One Air come out to check our AC system.