American Home Shield Reviews

I submitted two claims online at the same time to American Home Shield and their website was great. It's always done what I wanted it to do. Their service was great on both counts. The contractors came out, looked at the dishwasher and the microwave and didn't take 15 minutes. They had to order parts, which I understood, then when they got in, they called me and then came and fixed it. They were great. They did exactly everything I thought they would do and charged me exactly what they said they would charge me, so I’d have to say that’s a pretty perfect vendor. I’ve recommended American Home Shield several times and tell people to contact them and ask them about their different programs and that whatever program they put you on, that’s exactly what they would do.

I submitted two claims online, one for the heater and another for the refrigerator. The guy that came for the refrigerator was great. However, the guy that came out for the heater didn’t know the heater from the air conditioner. It still didn’t work, so I called American Home Shield back as I wanted somebody else to come out. He didn’t do anything the first time, and I sure didn't want him back out here again. AHS said, “No, he has to come three times before we can assign someone else.” And he never called back. As soon as I have time, I’m going to cancel the warranty and go with someone else because I don’t want that guy coming back out here.

I had an issue with the pool's motor pump in this rental property and it had to be replaced, which was fine. But a week later, I got a call from the renter saying that the filtration system has a leak. I called American Home Shield and I asked if they can send somebody to evaluate and see what it is. AHS contracted Pool Busters to go out there. And then I got a call from Pool Busters and they said that the filter was broken and that they needed to replace it. I told them that I just replaced it about a year ago. They said I don't have to worry since I would just pay for my deductible and they'd get AHS to get it replaced. I told them that I don't want to pay that type of a deductible especially on a brand new filter. I also told them I'd get my maintenance guy to go take a look at it and I'd call them back.

I've had American Home Shield since I've had my house built way back in the 80s. Recently, I called them to get the garage door opener fixed. We needed to be able to get the golf cart in and out of the garage. It was great and easy to submit the claim. The people at American Home Shield were very friendly. However, the first company that American Home Shield sent out was horrible. They came out three times and they were horrible all those times. They tore up the garage door instead of fixing it.

AHS is a totally good service and a wise investment. My dryer was not working well and so I called them. Their reps were very professional and the tech did a great job overall.

I have had AHS for about 5 months now. It was proposed by my realtor and paid for by the seller of the home when we closed. So far I have had to use it several times and have several different experiences, more bad than good. I will explain my current experience that is still unresolved then briefly explain past experiences.

I had an issue with a main line stoppage at my home and a problem with a running bathtub faucet. AHS sent out Shorts Plumbing who circled the home one time, shoved their cell phone in my face about a contractual problem regarding if they could not locate sewer outlet, and then proceeded to tell AHS that my shower handle was broken "due to excessive force," which was not true since I have never forced the faucet and secondly that particular bathtub was seldom used. This voided my warranty on the faucet. Shorts then proceeded to inform me they would come back, though, themselves and fix the sewer problem for $700 and the faucet problem for $400! And left. I had to call an outside plumber and pay $200 to have problems resolved.

I had an issue with my icemaker and dishwasher and submitting the claim online with American Home Shield was quick and efficient. Their website was very user-friendly. It was my first time to ever use it, so I didn’t really know what to expect but I got a good response. I was pleasantly surprised at the ease of submitting it and getting the contractor to come out and resolve the situation with the appliances. The contractor had given me a phone call saying when to expect them, and they let me know when they were only 10 minutes out. Both times, they were very professional and courteous and I was also pleasantly surprised with the service. He repaired the ice box. And then I told him about the dishwasher. And he said I needed a new motor and they needed to order that.

On May 9, I contacted American Home Shield regarding our downstairs air unit not working. It would not work and the temperatures that week were 85-95 degrees. On May 12, a technician from Piedmont Mechanical came out and said it needed a new compressor, it would take 3 days to come in and by the way, he told us he heard a noise coming from our 2nd air unit which cools the upstairs, and suggested we put in a second work order for that repair. He said he could not look at it without a second work order. I even offered to pay him or AHS over the phone so he wouldn’t have to make a second trip, or common sense, order the parts for both units at the same time. He refused.

I place a service call for my dishwasher over a month ago and after the first visit of the vendor I did not hear back from this vendor anymore. I have a month complaining to AHS about this vendor and they just tell me that they are leaving messages to them to call me, this answer is unacceptable. AHS need to back up their customer with other choices other than wait for the vendor to contact me since this has been unsuccessful. Very poor customer service. Very frustrating experience, I do. Or recommend this company or their vendors (a + appliance, they have not respect or consideration with their customers).

I have been a customer of AHS for more than 10 years. They used to provide fast and good services. The only way to contact customer service about issues with contractors is to call and you can stay on hold for several hours. The quality of the service contractors has been getting worse. It now takes 3-4 days to get a contractor to do a service call. I placed a call for a pool heater which had been installed per code. The contractors seemed more interesting in trying to find reasons why the repair should not be covered by the insurance and denying the claim.

The AC unit wasn’t cooling and it has been an issue for a few months. I filed a claim to American Home Shield and shortly after, in a day or two, someone from Relaxed Heating and Air came out. I had a good interaction with the contractor. He put in some Freon and resolved the problem. At this time, everything is working well with the AC.

American Home Shield is far superior to any other warranty company that I had dealt with. They are a lot faster and much more pleasant to deal with. I switched to AHS and I haven't had a single problem since. When there was a problem with the kickstart on my AC, I submitted my claim online then I got an email stating AHS found somebody. It was really easy. They sent me a text message and everything. And the contractor who came was great. He knew exactly what was wrong and fixed it in three minutes. He knew what he was talking about and was really nice. He even a joke with my daughter and waved goodbye to her. Since the repair, I've had no issues.

I’ve had American Home Shield since I bought the house about 20 years ago and having it gives me peace of mind. For whatever cost a month and then with some of the stuff that I can’t do myself, it makes sense to have it. And I stayed with them because of the air conditioners. We'll never know it can go out tomorrow and we’re coming into summer so they’re gonna be working hard.

Definitely get AHS. I had them before and when I bought a new house, I couldn't wait to get them again. The latest claim I had was for our pool motor. I went online to submit that and the experience was awesome. Also, everything was great with the contractor. The motor has been working great since the repair.

AHS was there when I needed it. There was a leak underneath the sink and I had tried tightening everything. I called AHS and they set something up the next day. As it turned out, I canceled it because it had gotten to be so late and I had a commitment in the evening. They canceled that right off and rescheduled it. The reps were good, very polite, efficient and didn’t take long at all. The plumbing person was here literally two minutes. He came and just cranked it again and it hasn't leaked since.

I've enjoyed having a home warranty because it really gives me peace of mind. When I submitted an air conditioning claim with AHS, they were very busy and I couldn't get a person to come out. So I had to call them about it and the tech came out fast after that. He was great and he communicated with me what was happening. I had him before at my house and I was appreciative that he came back. He was a good person and it was a good company to work for, too. So far, I've referred three people to American Home Shield. My experience with them was fine, but most of the times lately, I have to call instead of having to deal with my claim online because I couldn't ask for certain things online like not sending some companies that I didn't want at my house anymore. So, I wish that I could refer certain companies online instead of just getting whoever they randomly picked.

American Home Shield took care of me so far. The most recent claim I had was the air conditioning as it wasn't cooling. I submitted the claim over the phone and had a reasonable time of waiting to get to somebody. The technician that came out was very courteous, informational and professional. He got it resolved that day and it was very good.

The dishwasher was broken. It needed some work and it has been fixed. I submitted the claim online which was very convenient and I absolutely love it. I've been with American Home Shield for a long time now and they have always been great except for the house we have in Virginia. It was bad as they did not come out very often. But it has been working very well in Oklahoma. I used to call since we own the house and that was for 12 years. The technician would check out the issue and see what was wrong. Then if there was a part, they would call American Home Shield for authorization and then they would fix it. Also, there was one time when they had to replace the appliance.

Something went wrong with the heater and I made a call to American Home Shield to file a claim. The contractor scheduled an appointment and they came out. The service done by them was fine.

We had a leak going on in the toilet. I went online and put an order request in through American Home Shield and their website was easy to navigate. They then assigned me Gaithersburg Plumbing. The representative came out on time, did a good job of fixing the leak, and I paid $125 per incident charged for coming out. So all in all, it was a good experience. With American Home Shield, usually the contractor will reach out early on the next day and a lot of times, these contractors really want to do the best they can because obviously, having a contract with American Home Shield is very advantageous as they do lots of contracts. However, my gripe with American Home Shield is that they automatically assign you a provider for the service.

The AC wasn't working. The temperature was staying about 82, and it didn't matter what we set it on the thermostat. I submitted a claim over the internet to American Home Shield, which was very easy. You go on the internet on your account. There's a menu there, and you go to the AC not working. And then, we got a message back giving us the vendor's name and stating that they would be calling within 24 hours. Then the vendor called and we set up an appointment. And then, they moved it up a couple of days when they had an opening. They always kept in touch with us. When the time for the appointment came, a guy called us about half an hour before. He said he was on the way. He was very effective, so communication was good. I don't know how they could have done it any better.

I've been with AHS for almost 10 years now and recently, I had a leak in the coil of my AC. My wife called them on a Friday and when she got ahold of them, they contacted a contractor who got a hold of her on Saturday. The communication back and forth with the contractor was great. Because of the cool weather, it wasn’t a real emergency. Still, they were very prompt in getting out there. They were out on Monday morning and were very professional. We needed to reload the air conditioner with Freon and the warranty only covers so much a pound so we just made up the difference. Aside from paying the expense of the Freon, we also paid our service fee with American Home Shield and we did that over the phone. Since the repair, the AC has been working real good.

Everything has been great with American Home Shield and I'm happy that I purchased the warranty. I’ve only done a few claims, and I'd submit online if it was on the weekend as I couldn’t usually get people to call me back. And my kids were running around, so I had to sit down at the computer to get it done. Plus, the website navigation is very easy. And then if it’s during the week, I'd pick up the phone and call. Everyone I had spoken with has always been very pleasant as well as the technicians who came out. Having American Home Shield is a good idea if you would be buying a house.

The oven was leaking gas so my husband got on the phone and submitted a claim. The reps were very nice and helpful and the company was prompt and called us within an hour. The contractor who came was really good and friendly. He had a sense of what the problem was but he didn't wanna do anything until he knew for sure. He actually felt really bad that he couldn't figure out. So he gave me his card and told me that if I would have any other issues, to call him, tell him what it was and he'll know and come fix it. I was really pleased. I've always been happy with the service that I've gotten from American Home Shield. That's why we've always renewed.

The fridge wasn't working as only cold water was coming out of the ice machine. I called American Home Shield and they got all the information. It took them about 12 hours though to get me an email with who was coming out. I got a phone call the following day from the company, Lonestar, and they set up an appointment. 72 hours later, a contractor was at my house to fix the fridge. He was absolutely phenomenal. He explained everything he was doing, cleaned up after himself and made sure that there were no issues before he left. I would recommend him to anyone. Since the repair, the fridge has been good. I finally got ice back and got cold water back up in the spray. The contractor told me to call him back in about a month after continued use just to make sure that all the parts are good. American Home Shield is worth every dime and if you buy a home, it's something you should automatically do.

I have used different home warranties now for 20 years plus and American Home Shield is great. One call and everything’s done. It takes two days max for them to get somebody out to take a look at my issue. And when the people said they were coming, they did. We've had seven calls since we bought this house four months ago. And they replaced the refrigerator for us. The contractors they sent out have all been excellent. Every one of them has been cordial and knowledgeable. Also they explained what they were doing. In addition, every one of them who said what they were gonna do has happened. We had a plumbing issue one time and they did the faucet for us. The contractor came and fixed it perfectly. We're happy.

I got AHS on the phone because the toilet wouldn't flush and there was stuff backed up into the tub. It was late at night when I did that and the rep I had was really friendly. We got disconnected and when I called back, the rep I got was just as friendly. It was a good interaction. Then, the contractor they sent was great 100% professional. He then ran a snake down there and cleared it out. He said that he pulled back a lot of dental floss and that he thinks it was the cause of the problem. He told me that I can't flush dental floss in the toilet.

We were having trouble with our toilet, sink and microwave. The toilet stopped and has to have a new sealer inside of it. I called and submitted a claim to American Home Shield. I put in the call for the plumbing and the appliances all together, and when the rep did the one for the microwave, it was incorrectly done. So I told her it was a combination, all-in-one and she marked it as two separate units and so I needed to call back again because otherwise, it wouldn’t have been covered.

The air conditioner wasn’t working so I called American Home Shield to service it and the first person they sent told me that he changed the compressor on the 24th, and then I didn’t need to turn the air conditioner on anymore. On Mother’s Day weekend, it was nice and hot, and on Friday, I turned the air conditioner on. It wasn’t working.

Our washing machine wouldn’t spin. I called American Home Shield and the had someone come the next day and fixed it. The AHS representative I spoke with was very professional, and the contractor did a very outstanding job. When he came, he assessed the situation and he knew what he was doing. And he had the part and he fixed it. The machine has been excellent since then. I’m very satisfied with AHS. And I’m gonna continue using them because it’s a really good deal and protection.

American Home Shield sent S.A.P Home Repair to snake our dishwasher and they were very good. The contractor who came was very polite and seemed knowledgeable. There was another issue and he came back. He was very helpful and didn't just tell me what was broken, he walked me through what to look for in the future. There was also a smell that we were having. It was unrelated to the mechanical issue, but I asked him about that. And he told me what the problem could be. We took a look at it and although it wasn't the problem, he told me about other customers who had that problem and what they bought.

The recent claim I had with American Home Shield was for water heater replacement. The process of submitting the claim was slow and it was a lot slower than I had hoped. At one point, the heating had gone out and they were very slow about it. I was dissatisfied with how long it took for them to approve everything. It was almost two weeks before the contractor could come out and replace the water heater.

AHS is a ripoff when it comes to AC Repairs and Services. I just had my first AC service call with AHS and they charged me the $100 Service Request Fee. I had to call AHS just to get a company to come to my house. The service guy just left and on top of the $100 Service Fee it was going to cost me an additional $300 - $400 to have me AC serviced with Freon. So this service call was $100 for the Service Fee, at least $300 to have my unit serviced with Freon, and then add in the $600 for the warranty - this company used to be solid - now if you need your AC serviced you better get ready to dig into your bank account because they charge you for the fee and then the company will charge $100 a pound for Freon. If only I had known this last month before I renewed my contract with AHS.

When you set up an appointment you prepay the $75 "deductible". You spend the 24 hours + for a promised callback from the contractor they've assigned only to have to call them yourself 2 days later. You explain the problem (Which you should be able to do with AHS before forking out $75) they come out 2 days later, only to tell you they need to check with AHS if it's covered. Another day goes by and AHS calls to tell you it's not a covered repair. At this point you're out $75 a week has elapsed and you are in a pending sale situation. I call the contractor the next day only to find out it's going to take another 3-4 days just to get a quote before they can set an appointment.

On the 16th of May I had conversation with rep from Appliance and Purchasing and was given the options for my washer situation. I let the rep know I would like to speak with my husband and get back with them regarding options. I have been having a lot of trouble trying to get back with Appliance and Purchasing to resolve this issue. There is no option set up for customers to get directly to them on phone when one calls. I have had to go through option 4 which takes me to billing. Then I have to verify my info and have them connect me and waited on the 17th of May for one and one half hours and still got no answer.

I will never use American Home Shield again. My a/c coil went out in my attic. They sent a company out to look at it and sent the quote to American Home Shield. AHS will not cover the cost of the repairs. The company said every time they replace a coil they automatically replace the pan and float switch. I called AHS and they basically said it's not their problem. I asked, "Will you just cover the coil and we can leave the old pan and switch in?" They said no. I also have to pay for Freon. My options are either pay 1200 out of my pocket or kick rocks.

I have American Home Shield for my rental property in Florida. I have it set-up to where my property manager has all the information and if the renter has any issues, she knows how to contact the property management and AHS. Having a home warranty has been a life-saver. Everything they do, they do it right. The pricing is fair and there are never any hidden fees.

I had two faucets. One was leaking through the wall into the garage and the other one had water shooting out of it. I had to submit the claim on the phone because American Home Shield had no option online to explain what was going on. My interaction with American Home Shield's rep went very well but it was horrible with the tech who came out. He didn’t do anything. I turned off the water at the main div and he said that if we want to fix the faucet with water spewing from it, we have to break through the wall to take it out and American Home Shield doesn’t cover that so I'm screwed. For the other faucet, he cut a hole in the wall. The first one was a rock wall but the second one was a drywall. He looked at it and he said that he can’t see anything. He told me to just call American Home Shield and they’ll fix this. He left and that was it. But he still set out in his car for half an hour after he left.

American Home Shield is always pretty quick. I submitted a claim through the app on a Saturday then I got a follow-up text and the contractor was out Monday. There was a water leak issue and the contractor ran a stick then I think it unclogged. It was a bucket pipe but American Home Shield doesn't cover that. I had another company repair it and it’s been fine since then.

We've had American Home Shield for about eight years. I've used them a lot and everything has been fine. When our upstairs AC wasn't working, I thought it was probably a cooling issue, but it turned out to be a computer issue. The claim submission with American Home Shield was quick and easy. The contractor they sent found the problem, fixed it quickly and the AC has been working perfectly ever since. He did a good job. It's just been a good experience as advertised and I'd recommend them.

I called American Home Shield on Wednesday for an issue that I was having with the central air conditioning. I've had a previous claim with AHS and I had no problems with that one. The technicians who came out were very professional. But, this time, I haven't had anyone come out to service the issue that I called AHS about, so the issue still hasn't been resolved, and it would be seven days tomorrow since I first called them about this issue. They told me on Friday that the contractor, 72 Degrees, would be calling me within 24 to 48 hours, but I called this company on Monday and they didn't even have a work order to come and see me. So, I called AHS back yesterday and they said they will resend the work order.

We had an electrician come out to fix a switch for our garbage disposal and everything went great. We called AHS, set up the service, and they had somebody out in a couple days. He was a good electrician and he got the work done quickly. The switch has been working fine since the repair and my wife and I are happy with it. All in all, AHS is worth the money and having the warranty beats having to pay hundreds of dollars for something that they can fix really quickly and at a cheap price. I recommend them to everybody I talk to.

The two techs they've sent so far have been good. Most recently I called a claim in and the reps were nice, cooperative and pleasant. I was happy because they helped me right away and I needed it right away. I'm glad I changed my home warranty provider to AHS. My previous one wasn't direct where I could understand. I'm old, so I needed clearer understanding and that's one thing I got from AHS. I'm trying to get my daughter to sign up with them now.

I had electrical issues that I needed addressed, shorts and lights not coming on, and a GFCI outlet that had blown and needed replacement. I filed a claim online with American Home Shield and didn’t have any difficulties. The technician from Frank’s Electric went based on when it was best for me and was quite prompt. He was also very pleasant, down to business and very personable. I was very satisfied with my experience.

American Home Shield recently had my dryer repaired. It wouldn’t heat up so I filed a claim on the phone. The technician who came out was awesome. He repaired my dryer and it has been great since then.

Our water heater was leaking and it needs to be replaced. I put in a claim over the phone and it was easy to submit but it took a while for the plumber to actually contact us. He came out yesterday but then he said we have to wait 24-hours because we need our water heater replaced. American Home Shield would get back to us, but we haven't heard from them so we're disappointed. We also had claims for issues with our dryer where we had to wait, but not too long.

The pool suction wasn’t working well and the spa pump wasn’t pumping into the pool well either. At first the techs sent by AHS said they didn’t do spa pumps, but according to the lady we spoke with, it's covered because it’s attached to the pool, not a separate hot tub. It was Friday and they came back and worked on it on Monday. So over the weekend, I couldn’t run the pool because the spa motor was gone. I wasn’t here when the tech finished, so I had to call AHS and it took me three days to get a hold of the tech. He said he was going to call me back, but he didn’t. I said, “You just fixed this back together but I don’t know if I can run the pool. I don’t want to start it if I’m not supposed to.” He said, “Oh yeah. You can run it.” It wasn’t running for five days. It was hot, so we were building up algae and the chlorine wasn’t circulating.

I had an issue with my stove that just clicked and the people sent by American Home Shield supposedly fixed it a couple of months ago, but it wasn’t fixed right. I have Monogram Appliances and AHS sends people out that are not Monogram-certified. I wait a couple of days for the people to come out but then they tell me that they can’t do anything. I then make another appointment with the people that can actually fix them. I’m just wasting time when I have to schedule the appointment and I have to wait again. And if I try to call AHS, it’s a never-ending hold. It takes forever for somebody to pick up. Nonetheless, the interactions I’ve had with the technicians sent out to my home have been fine. AHS has been timely and it’s nice to know that if something breaks, they can come and fix it, so it has been a good experience.

My washing machine wasn’t running and I filed a claim with American Home Shield. That interaction was great. They set it up and I got a call later that day from Island Mann Plumbing. They came right out the next day and fixed it. But I paid American Home Shield with a check when the contractor came out and yet I’m getting a $6 and something charge now. I don’t get it and when I asked them to explain it, they couldn't. They better clean it up because I have been paying a flat $75 when they come out and now it’s $81. If they can’t get me an answer, I’m gonna go to the Better Business Bureau and then to the FTC because they can’t charge me a tax on a check. They put a bad taste in my mouth with that but otherwise, they're always good. They use reliable companies and I’m always telling people about 'em.

The hot water tank went out again with the part that AHS's contractor put in. He said that the hot water tank part or the calorifier had to be replaced because it may catch fire. He said something about the heat that's not going to the top and the tank not being hot enough. Also, somehow the wires on the calorifier got to be connected together and not hang out because they could light up and that’s not safe to do it that way. When he was trying to see the problem, he said that on the inside, the tank ain’t no good. He said he was gonna have to order another tank because that tank cannot be fixed.

When my dishwasher and my microwave went out, I submitted the claim to American Home Shield online. From then, it took about three weeks for the technician to come out. The experience wasn't bad but the whole thing could have been improved. The technician brought a circuit card out for the dishwasher and about a month later he came back and installed the circuit card. If they could have just done everything at once, it would have helped out a lot. But it was like a step-by-step procedure even though the same person came out each time, which indicated to me that he could have done it the first time.

My shower head was leaking and I filed a claim online for it to American Home Shield. The process was easy. The contractor then sent me a text to confirm the time. Then they came and replaced the shower head, and it has been good since.

My wife called American Home Shield to file a claim for our dryer and everything went easy. They sent out a friendly contractor who let me know what he had to do. And then when he had to get a part, he let me know, too, and he got it done within an hour. Our dryer wasn't heating up prior to the repair but now it is working like it's doing what it needs to. They dried all my clothes really quick. I would recommend AHS to a friend.

I submitted a claim to American Home Shield over the phone when we needed to replace the bathroom vent and the person who came to fix it was nice and pleasant. He did his job but the vent that he installed is quiet for one or to minutes and then after that, it goes really loud. There’s something wrong with it and I don’t like the loudness of that because it’s not normal. But the other repairs that AHS made were great and the reps were cordial. I’ve been using them for seven years and they always respond immediately.

My experiences with the American Home Shield representatives when I called have been good. I phoned in a claim and a fellow came in to check our refrigerator today. He made the diagnosis, told me he had to get the part, and they would contact me when he would be coming back. The refrigerator has not been repaired yet but the experience has been pleasant and quick.

My oven was overheating. I would set it for 375 and it would almost lock me out, and it’d be so hot you couldn’t touch it and would burn up everything. It was a fire hazard, so we had to stop using the oven. And so after the contractors, that American Home Shield sent out, came, they had to order the part and then they came back. The overheating was an intermittent problem and since the repair, the oven has stayed where I set it, so it’s a good thing.

I love American Home Shield. I’ve never had an issue getting somebody out to fix anything and I continue to renew my contract. I submit a claim online and it’s easy. I always get a callback immediately from whatever vendor they assign or put it out to. My most recent issue was with my dishwasher. It was continuing to refill with water and then overflowing on to my floor. The guy that came out was just nice as he could be, took care of it quickly and was able to do it the first visit, which isn’t always the case sometimes. In the past the contractors have sometimes had to come out, look at it, order a part and then come back. But the guy didn’t have to do that. Also, I never had an issue with something not working after the contractors repair my appliances. It’s always been very well done.

I had a problem with the toilet on the first floor of my home, and I called American Home Shield to file my claim. The interactions I had with the rep as well as with the contractor from Dockside Plumbing were pretty good. The contractor took a look at it, assessed the damage, told me the problem, then explained the step-by-step of what he was doing for the repair. I've had no problems with the toilet since then. After a few years of wear and tear, it starts to take a toll on any equipment. And without a warranty, I feel like I probably will be paying a lot more on either repair or replacement, so I find this warranty with AHS to be very valuable.

My AC still has not been repaired. Response to the service request was fast and the service man came out the same day on a Saturday evening. On the following Monday AHS called to verify the repair was approved. But, AHS policy is they order the part (which they did not order until a day later) and ship to the service company with a 5-10 day policy for shipment which I didn't know until now. It's 95 degree outside and upstairs is not usable due to the heat. AHS will only give me an estimated delivery of the compressor, not an actual date. This should not take a week to repair, I am sure in the 4th largest city in the US the compressor is available next day, not a week or more. AHS this is not acceptable customer service. Buyers beware.

Purchased a warranty from American Home Shield several years ago. Heat pump not working beginning March 2018. Called for service when the heat was out. American Home Shield sent United Air Temp. Service call for $125 and contractor unable to get heat working. Came a second time, still no heat. United Air Temp only able to provide an estimate to us directly for a new unit. Called American Home Shield numerous times and they continuously say that they will have a supervisor call us back. Supervisor never calls. Call wait times in excess of 45 minutes. Staff is not familiar with issue each time. Climate changed and now warmer weather - no air conditioning. Just learned, United Air Temp did not provide a diagnosis to American Home Shield. They were only interested in replacing the unit for $7,500 - paid directly to them. If United Air Temp provided a diagnosis to AHS, we could have examined next steps for repair/replacement.

My AC unit was leaking from the inside so I called AHS and they sent a few different vendors because I was getting all different answers on the issue. They did not charge for more than one service fee which I greatly appreciated. The unit needs a new compressor, coil, and drain pan which they are covering. My issue is that it is still going to cost me $2000 for Freon and modifications. I am very frustrated with this. I did not know modifications were not covered, even though that is in the contract. I am not an expert to know what an AC repair modification could be or should be. Bottom line I did not get a warranty to still have to pay $2,000 for repair. I can try to understand the Freon, but the modifications is really bothering me. Please be careful because "if it is broke and cannot be fixed we replace at no charge" is not totally true.

The guy from Robco Enterprises was very knowledgeable and polite. My husband, who spent most of the time with him, was pleased with him as well. My husband submitted the claim to American Home Shield on the phone and it was okay. Everything is great.

I went online to file a claim with American Home Shield seeing that I got a real high heating bill. The online site works good and we got the service people here right away. They had to order a part and it took a long time before I had to have my heat off for a while, but there was nothing they could do about it. As soon as they got the part, they came out.

My shower handle was leaking from behind it. Submitting the claim to AHS was easy. When the plumber came out initially, he did the assessment and didn't have the right parts because he had to color match my shower handle. He had to order that and then we waited for a little over 10 days until it came in. Then, he came back and installed it. The shower handle has been good since the repair.

My dryer had a problem and I submitted a claim for repair on the internet. The technician came out, fixed it and it has been fine since then. American Home Shield did well and it was worthwhile having. I'm very satisfied and I've renewed it for next year.

The AC wasn't cooling in my home and it didn't seem like the compressor was kicking on. So, I submitted a claim to the American Home Shield website which was fairly simple to do. It was very well organized and it was easy to find the sections that you need to go to. Then, I had a technician scheduled within 48 hours of submitting the claim because I got it submitted on a weekend and all the AC shops were closed around me.

Sure Pool, the company sent out by American Home Shield, did a nice job and Bonnie was very helpful in coordinating stuff. I use them regularly for service. When they saw the problem, they told me that it was covered under my warranty and they had me go through. There were some work outside the warranty which I’m gonna pay for separately.

I have two most recent claims submitted to American Home Shield; one was for my garbage disposal and then another for the ice maker. My garbage disposal just stopped working but the guys said that it had stopped working over six months ago. And I don't know what criteria they used. They were unable to repair it so they had replaced the unit. However, American Home Shield refused to cover the replacement of the garbage disposal and they also charged me the service call. I demanded that they not charge me the $75 service call or take that off of the $329 that I had to pay the guys to replace the garbage disposal, but they would not do that.

American Home Shield recently had to replace my cooktop, my wall oven, and the motor on my dishwasher. I submitted all those claims at the same time over the phone and the claims reps got a hold of the contractor. ACT Appliance was the contractor for the dishwasher and the cooktop and the ball oven were installed by the delivery company. The contractor wanted to come out and look, and it all went from there. He notified me that he had to order the parts. As soon as the parts came in, he was right here to put them in. My dishwasher has been working fine since the repair and my new cooktop is working okay. I’ve already referred quite a few people to American Home Shield.

I called American Home Shield regarding my air conditioner and they said someone would get back to me. And someone did within a few hours. The contractors that AHS sent were very polite and got my AC fixed right away. It was getting hot at that point, so it helped tremendously as I didn't have to suffer through a hot day. I'm very satisfied with American Home Shield and I would recommend them.

The microwave stopped working and we couldn't get any water and ice from our refrigerator. We have the type that has the freezer on the side and the water and ice cubes on the door and it wasn't working. I called American Home Shield and the representative was very helpful. Within 24 to 48 hours, we had set up an appointment for someone to come out.

I filed a claim to American Home Shield over the phone for my garage door. The contractor that I dealt with was very good. He fixed the door and his work was flawless. However, he couldn't get a hold of AHS. He was on hold for over an hour. Nonetheless, my experience has been good, overall. I've recommended them to a lot of my friends.

I had a leak in the bathroom faucet so I filed a claim online to American Home Shield and the process was excellent. From the online service till I got my email, I had to wait four working days because of the company. The contractor was not flexible about the timing to arrange a meeting. They took too long but once they had arranged for the meeting, they came then everything was fine. They covered some issues and they did a good job. Overall, I have two big issues with AHS. One, if you don’t use the online system and try to call them, it’s impossible to get them on the phone easily, wait time is very long. Second, their coverage for air conditioning is unacceptable. They only cover for a ridiculous portion of the Freon cost. If Freon cost $300, $400, $500, $600, they cover $60.

My washing machine was leaking and wasn’t draining properly. It was also tearing up our clothes. I went online to American Home Shield to submit the claim and it was easy. I had called and asked previously about the coverage. That was months and months ago and I had waited on hold for over an hour. When I have called, the reps have been friendly but sometimes the hold time is ridiculous. The contractor that was sent out to fix the washing machine was very friendly and professional, and the washing machine has worked perfect since the repair. On the other hand, I had some prior claims through Lone Star Plumbing and I couldn’t really say good things about them. The issue with Lone Star Plumbing wasn’t really resolved. I feel like I was told several different things by them and they were a little dishonest.

My water heater was leaking from around the pressure vent. I submitted a claim online with American Home Shield and their website was really easy to use. Doing it online is also cost-effective against doing it on the phone. The water heater technician who came out was very fast, pleasant, and professional. He attempted to fix it once, but the issue continued, so I called them. They had very professional people on the phone and when the tech came back, he determined that the water heater was ineffective and that it was supposed to be replaced. He talked to American Home Shield then they called me the next morning and explained to me my financial responsibility towards the fixing of the water heater. We went from there and he replaced it within three days. Since the replacement, there have been no leaks and it improved the use of the water heater.

The first time I called American Home Shield for a stuffed up line, they sent a guy out from Genius Plumbing. He looked around the house, couldn't find a clean out and said the only way to do it is to go on the roof or knock out a wall to one of the up vents and put in a clean out. But it would cost $380 to do that. I, however, didn't think I would need to spend that kind of money just to do a clean out. So he said, "Let me go check on something and I'll be right back." He went to his truck and next thing I knew, he was gone. He didn't even say he was leaving or let me sign anything. I told AHS about it. They said that they were sorry and they did what they were supposed to do but I still had to be charged $75 fee for the service when I didn't get any. I was very upset.

I submitted three claims to American Home Shield all at the same time and initially, it was not a problem but after I called them up because nothing was dealt with, I found out later that all but one of them was cancelled. The people were friendly and dealing with them was fine. But mostly, the problem was around the strategy for picking vendors to come in and fix the equipment. One time, it went all the way back to the person that they said don't fix that kind of thing. So, it went all the way around three or four people to work out there. The contractor who fixed the appliance was friendly and courteous. He got in, found the problem very quickly, got the part ordered and came in to fix it immediately. He always kept in contact too, which was good. Since the repair, the item has been working fine.

My heating unit is old and Dawson Services, which American Home Shield sent, has been out about three times in reference to wires burned up. I like their service people. They got the problem fixed. There were some things that were unavoidable and we didn’t see, so they had to come back a couple of times on recalls. Then my AC unit went out. It was the electric heat pump and it was all one big unit. I called them out and they were telling me that the whole unit has burned up. This has been going on for about 10 to 14 days now. Dawson’s Electric was supposed to contact American Home Shield and call me back. I have called them about eight times and left messages every single time. I called them again today, but I got no answer and no calls back. I was calling American Home Shield because I'm not happy with any of that.

The door would go down and it would go back up so I submitted a claim with American Home Shield online. They said they would call me in 24 hours and they did. The interaction with the contractor was short and sweet. He told me he'd be here whenever the time was. And he came and it was done in 15 minutes. Everything works great now. I have also recommended them to my friends. I told them it was a good deal because stuff goes on in the house all the time.

I had a water pipe that was leaking. I submitted a claim online to American Home Shield and then they dispatched the work to a plumbing company. The technicians came out were very professional but I had to call them again because the problem wasn't fixed the first time. But since the second time, everything seems to be going well. I just purchased my home and so far, I’ve only used AHS service once. And based on my first experience, I would recommend them.

Always There came out regarding my AC claim filed online to American Home Shield. The tech got there when he said he was gonna get there and he fixed the problem with the motor. He was gone probably within about an hour and the AC has been running fine since.

I had recently purchased a home but it had no hot water, so I called American Home Shield’s phone number to submit a claim. It was a very quick phone call and the reps were helpful and good and they answered my questions. However, I had a timing issue. I had to wait days for the contractors to come out here. Nevertheless, the contractor was helpful. He knew what he was doing, answered my questions, walked me through, and explained why the system worked. He did a good job and it is a lot better now, although I'm not a hundred percent with it. I gotta let the hot water running through the sink first so that it comes a lot faster and I still have to let it run before I can get in the shower, so I am still using up a lot of water. Nonetheless, I would recommend American Home Shield.

Everything goes smoothly whenever I use American Home Shield. They sent out a contractor recently to look into one of our toilets that wasn't flushing. It was a root problem and the contractor fixed it, but it wasn't covered under the warranty so we paid for it. The guy also fixed two of the other toilets that were ghost flushing. He was great and efficient. He knew what he was doing and got things done quickly.

The heater under the kitchen sink was leaking out the bottom and I had to shut it off. I didn’t know if it could be repaired. I submitted a claim to American Home Shield and I couldn't do it online. The appliance wasn't available and I couldn't choose it so I ended up calling. The rep got it scheduled and they sent someone out. It was good with the contractor and they had to replace it because they could not get parts to fix what needed to be done. The experience with AHS has been easy and painless. It was all very simple being with them.

My husband and I bought a house last July. Due to the fact that it is over thirty years old, we were concerned about whether or not everything in the house was working, etc. like we were told or if we were going to spend our lifetime savings fixing one thing after another. Our realtor assured us that AHS is the very best home warranty company available and anything we found to be in non-working order would be fixed by AHS. Well, we haven't had that experience. It seems that everything in the house was either in horrible shape and needed fixed or they needed to be replaced. AHS has come up with one excuse after another why nothing is covered! We paid an entire year's fee for the best plan available when we purchased our house, but that didn't matter. They still take our service fees and then tell us our problem is not covered. This company needs to be shut down!

I need someone to check my air conditioner and submitted the service request. And then, it has been more than a week and called many times, nobody called me and nobody came. And I am still trying to call American Home Shield and wait for more than 40 minutes every time, and they said they need to call contractor and said contractor will contact me. And then, nobody called me after three days passed. I called contractor and nobody answered. And I then called the American Home Shield and they said they need to call contractor and said contractor will contact me.

My experience with this company has simply been the worst customer service experience of my entire life. I've got something like 5 months left on my contract and I'm ready to just throw in the towel, write it off as a complete loss and just hire quality, local service providers on my own. I've spent months trying to get them to complete 2 simple repairs. In both cases, I'm onto my second contractor with them and in both cases, neither repair is complete. Again, it's been MONTHS.

I got American Home Shield for many years. In more than one occasion the payment was declined and then after no payment was received for more than one month, the membership (service) was cancelled. To reactivate the service, I was told one or two months to reactivate the membership. This time, I reactivate the account and my CC was declined, since I was aware it will be cancelled for none payment. I did not reach out to the company. To my surprised I got an email on my spam folder and I was told that I owe close to $1000.00 (one thousand dollars) on the email my address was incorrect. They put a different city. Really??? You cannot even have the correct information?

We've used American Home Shield a couple of times with prior houses that we've purchased over the years, and they've always taken care of us. It's a great service and well worth the money. The most recent problem was a problem with the dishwasher leaking. It was going on for about a week, getting progressively worse. I submitted the claim over the phone and it took a little while to get through. I was on hold for a little while, but once I got through, it was really quick. They took all the information down and repeated it back to me to make sure they had it all right.

AHS has dropped the ball too many times in my experience. Our refrigerator broke 30 days ago and they failed to fix it. The first time they sent a repair person that never showed, then the next person came and ordered the part that AHS had to send themselves. They never actually sent the part after 10 days and I had to call them to remind them to do their job. After the part arrived it did not do the trick and they ended up coming back out to find it needed another part.

We had a leaky water heater, so I submitted a claim with American Home Shield online. The online submission process was fine. The contractor arrived at the house and looked at the water heater. One of the connectors on the very top of it was leaking, so he replaced it. He said we would have some condensation, so we might have a bit of water because it was full up there, and to give it a couple of days. So, we did. The next morning, I got up and it was like a waterfall, a little more than a drip. I had a little cup I was scooping water out of the bottom tray because it’s in the garage and it sits on wood, I didn’t want that wood to rot. I went online and requested that he return. They called me to confirm appointments and to tell me the approximate time. The actual repair guy called me when he was getting close to the house and said that he’ll be here within 20 minutes.

We were not getting any ice through the dispenser, and part of the problem was that the ice maker wasn't working. We filed a claim with American Home Shield and they sent a contractor who tried to fix it. The contractor was really good, on time, and respectful but the process was ridiculous. We needed a new ice machine and it took a couple of weeks for them to get the problem fixed. And our ice dispenser still isn't working and they have to come back and look at it.

I’ve been using American Home Shield for an extremely long time through at least two houses. This house is at least since 2004 and my previous house was seven years before that. Mostly, I submit my claims online and since they let me pay for it in advance, I’m really happy. The website is fairly simple and they have a “go right to it” button so, I use that. Usually, the contractor contacts us within the 24 hours that they say they’re going to and I have never had any of them go out of that. The dishwasher wasn’t heating up when it was supposed to during its heat cycle and when the contractor came to diagnose the problem, it was a pleasant interaction. The guy was nice and he even put on those little booties so he wouldn’t scratch the floor.

I went online to submit a claim with American Home Shield for my dryer. The contractor they sent out was amazing. It was the same company that fixed my stove and it’s also the same guy, so he was good. He was on time and if he ran into a delay, he lets me know upfront. He gave me a 15-minute notice when he’s gonna be at the house and he did the job. The dryer has been working fine since the repair. I recommend American Home Shield to others.

Our furnace quit running and I submitted the claim for it online to American Home Shield on a weekend, so there was nobody who could come out until Monday. The technician who came was really nice and he fixed it really fast. The furnace has been running fine since then and except for the fact that we went three days without heat, the experience overall has been really good.

We filed a claim with American Home Shield for a washer-dryer. We submitted the claim over the phone and the claims reps were terrific, and our interaction with them went fine. The technicians who came out to do the service were great as well. The washer now seems to be okay, but the techs are coming back to service the dryer again later this week. We’re not present at the location all the time, so the service call has to fit our schedule, but they seem to be very good at doing it. I would tell a friend to use American Home Shield.

I recently filed a claim for an air conditioner with American Home Shield. I submitted it over the phone and their reps were great. The technician that they sent out fixed the problem. He was super nice, on time and did a good job. It was a good experience. I would recommend American Home Shield.

We've been using American Home Shield for about a month. Whenever I submitted a claim with them, they say, “Okay. We’ll be out,” And next thing, the contractors set a time and they show up. I’m satisfied with the work, the appointments, and the responsibility. The contractors have been out here two or three times on it but they’ve been very responsive. They get here on time and they’re a bunch of good guys. The only thing is for whatever reason they can’t figure out our refrigerator. Sometimes it dispenses water and sometimes it won’t. Sometimes it dispenses ice and sometimes it won’t. We’ve had the temperature set at 42 in because it freezes. Out of nowhere, it will freeze everything in there. And then the next day they will all fall out. It’s just totally inconsistent.

There was a leak in the toilet and I had my management company call American Home Shield and request a repair. Everything was repaired and done. I found it valuable to have AHS and I'd recommend them.

I requested for someone to fix the AC unit in my house and American Home Shield sent Fix It Quick Appliance but it didn't work. Then they came back out and finally fixed it.

When I signed up for the warranty on the phone, I told the girl everything that I had and she told me all of it was covered. But apparently, it's not. I paid $100 when they came out to do something for my pool and I'm a little upset. I have a huge fountain feature on my pool and I have two motors. The only way to turn my fountain and my light on is with a remote system. That's the circulatory system on my pool also. That didn't work anymore so the only thing the guy could do while he was here was literally wire my fountain to the circuit breakers. So now, I have to turn the circuit breaker on and off, which is against the building code, but it was the best we could do. Despite that, I would still recommend American Home Shield. When I had an appliance claim for my refrigerator, we did it all online with a click of a button and Valleywide came out. They got here on time and did a great job. They were polite and everything was fixed.

There was a leak in the dishwasher and it took one or two days for a tech to come out, which was quick. The tech was professional and evaluated it quickly, and had the part needed on the truck. They fixed it and were in and out within 30 to 45 minutes. The outcome was what I wanted so that was good. It’s the first time I’ve used American Home Shield but I anticipate it to be very valuable. And I may renew it, even just ‘cause it makes sense to have one.

The representative I spoke to on the phone when I filed a claim for the heating in my house was great. Then it took two days for a contractor to arrived at our home and everything was fine once he came. The heater is now working even better than it did before.

My washing machine needed to be repaired so I put in a claim with American Home Shield. The contractor they sent was quick, efficient, and very nice. He knew what he was doing too. He always called before he came or the night before to let me know he’d be here and at what time. The washing machine works excellently since the repair. So far, everything has been great with American Home Shield.

We called in a claim for the washer to American Home Shield and a tech from Sears came out the following day. He saw what was wrong, he had the part right out of his van and he repaired it. He has excellent level of knowledge and expertise. American Home Shield did an excellent job in the past and we've always had good luck with them.

One of my pool's PVC pipes had been busted. I submitted a claim for it to American Home Shield and it was easy doing that online. Then the tech came out and I wasn't at home so I talked to him over the phone and told him that the gate was open. He fixed the pipe and then contacted me back when he was done. It was an easy deal. Everything was fine and taken care of. However, when I had a problem with my water heater in the past, the techs came out to do it and there was some grease on it. So, that one wasn’t as smooth as the simple pool PVC pipe fix.

We had a plumbing issue wherein it started leaking from the garbage disposal. I went online to submit the claim to AHS and we got a callback. We did it on a Friday and the contractor came out Monday. He introduced himself, came in, and checked the issue. He went back out to his truck then brought a new one in and replaced it. He fixed the issue within less than an hour. The service was great.

We had a kitchen light-fan replaced right over my stove and my wife submitted the claim to American Home Shield over the phone. She felt she had issues when we first got this started. The buck kept getting passed and dropped. The first technician that American Home Shield hired to come and check it out, Tom, said it was gonna be more feasible to put a new one in rather than trying to fix the old one. Right there, somebody dropped the ball and the light-fan didn't get ordered for another week. I called the technician but he had something else to do. I got back with AHS and it was like they lost what was going on.

My air conditioner was freezing up. I used the app to submit a claim to American Home Shield and their service was very good. The contractor was knowledgeable, personable, and explained everything that was going on. After the repair, everything has been fine. The warranty has been very good for my day-to-day operations and it has helped out a lot. All in all, American Home Shield is a great company. Go get them.

I had to get an electrician due to an electrical problem. I called American Home Shield to file a claim and dealing with their rep went well. The guys they sent out were very good and they put their booties on. It was a good experience and I’d definitely recommend AHS.

The people at American Home Shield are great. I had an appliance claim for the dishwasher. I called AHS and I had a little problem with the automated part, but they put me over to a real human, they immediately said who we would be dealing with and the techs came out. The only thing I would like to have is a new ID card because for some reason, AHS keep changing my customer number and I got them written at the back of the card. But other than that, I’ve always had a good response with AHS. They’ve always been the greatest because I had a few things that have happened. My refrigerator went out. Now, the dishwasher and my pool pump. I just had the hot water heater blow its bottom out and flooded the garage and we were without hot water for a few days. But everything seemed to be working fine now.

Besides the usual nasty people working at the company, this review is specific to a recent occurrence. Our original contract included coverage for the water softener in our home which I had confirmed in a chat with one of the employees at the company the day the policy was purchased. I called to put in a claim today and was told I did not choose the option to be covered for the water softener. I advised Claudia in customer service I had an email confirming in fact I was covered.

Buyer beware of this warranty company. They use vague language in the contract to deny coverage. I had an evaporator coil for my ac unit that needed to be replaced. American Home Shield said my out of pocket cost was $1615.00! I did not understand what was being said because they said the cost of the new evaporator coil and installation was covered. To make a long story short and to the point after hours of waiting on hold with American Home Shield, THEY DON'T COVER IT. AHS cost was actually higher than if you get your any company with no home warranty and pay for it yourself. My cost with American Home Shield $1615. The cost of a different company I used was $1100.00! The difference is you don’t need to pay $75 for house call and whatever your ridiculous monthly or yearly premium is. Do not use American Home Shield, they are scamming people.

I recently made a service request to have my A/C unit looked at. AHS sent out a company who recommended that my 2.5 ton unit be replaced. I reached back out to AHS today because I had not heard from them as to the next steps. I find out that they are requesting a 2nd opinion on the diagnosis by one of their approved vendors. Apparently, they disagree with the diagnosis and want to send another company out...whom I suspect will give a bogus diagnosis. Not only have they not found another vendor yet, but now not only will I have to continue to deal with a broken A/C unit as it gets hotter outside but I will have to take additional time off work to be there whenever they decide to come. I'm really disappointed with AHS at this moment. However, I shouldn't be surprised based off of the reviews I have read thus far. They seem to pull stunts like this when there are big ticket items involved.

I subscribed to AHS two months ago. You are told that you cannot call a claim in until 30 days has past. I called a claim in about 45 days in and was promised a service person in 24-48 hours. I called the company repeatedly over three weeks and they could find no one. They told me I had to find someone and they would possibly reimburse me. I joined the service because I could not find anyone to work on my appliances in the first place so that was not a possibility. I called to cancel my policy multiple times and was put on hold literally for over 30 minutes each time.

My AC broke Saturday. I've requested service. AHS assigned service company (Airtronics) which called me Monday left message asking to call them back. I've tried but voicemail box was full and they didn't pick up other phone. I've checked that Airtronics has the worst reviews in whole Houston since 2015 and many clients were asking AHS to find different supplier but apparently AHS doesn't care about quality and reliability of service providers.

On Saturday, May 12, 2018 I requested a service call for my central air. I contacted AHS to inquire about when I will be contacted by contractor and I was informed Monday, the 14th. I asked to speak to someone else to see about a quicker response time. I was on hold for one hour and 15 minutes. She was able to get someone out to my house on Sunday. Technician arrived, diagnosed the problem and said it would “maybe” be Wednesday before he could make the repair. Monday, the 14th, the technician calls me to ask that I take a photo of the information plate on the side of my unit, he forgot to get information when he was here on Sunday.

I emailed a work order on Sunday May 13th. I received a text at 11:15 on Monday from the company that was assigned to my order. They called me at approximately 3:15 to ask questions about the washer. I was told based on what I said the washer was doing it would be 3 to 5 business days for a part to be ordered and a week and 1/2 before they could get here to install it. I called AHS after being on hold for over 30 minutes and explaining to the representative that it was ridiculous to wait that long to get the washer repaired. I then ask if I could schedule the work and get reimbursed. After waiting on hold another 15 minutes I was told that was not possible and they had no other contractors who could come any sooner.

I had an electrical issue which had to do with the breaker box and I filed a claim for it with American Home Shield over the phone. The contractor that they sent was kind, on time and did what he was supposed to.

We suspected a pipe leak. Contacted our home warranty American Home Shield, and they sent out Budget Rooters. The plumber said he couldn't duplicate the leak when turning on the upstairs bathtub (leak was in our kitchen ceiling below). Plumber does zero investigation for any other cause but assumes there is mold and can't do work until mold is removed. We pay out of pocket $900 for a mold company to cut a 3ft hole in our ceiling, only to find... ZERO MOLD. Plumber comes back out, still can't find a leak. Finally does a little more investigation and finds the tub spout has water flowing back into the valve, which caused the water to seep through our kitchen ceiling. He replaced a $7 tub spout and left us with a $1500 bill for non-existent mold and an unnecessary hole in our ceiling. We called AHS and after 3 calls, finally a supervisor called back. She informed us they don't cover mold and it's "not our problem".

My pool pump motor burned out, the shaft seal is bad, the strainer cover will not seal, and the union is bad. The only parts left are the casing, the impeller, and the strainer basket. The pump truly needs to be replaced. The contractor made it clear that he worked for AHS, not me. The contractor ordered parts, and I'm not sure he ordered all the parts required for the repair. He did not itemize the work he was going to do, like it was none of my business. I called AHS, and after being on hold for 40 minutes, was told I could request a second opinion, possible paying another trade fee, or I could request a cash out. They couldn't tell me the amount of the cash out. The "service" associate had a "take it or leave it" attitude. I will never recommend American Home Shield.

I had an issue with my AC and my furnace just went off. I contacted AHS and they put in a new AC, furnace, and thermostat for me. But when I turned on the AC to see if it was working, it cooled off but it wouldn’t shut off and it wasn’t ticking on and off. I called the company that installed it but they said it was not under warranty and that I had to call my warranty company. They also told me that since I went through AHS, I had no coverage on it through them anymore. But if I bought it through them, I would have had $108.

Everything went fine and as planned with American Home Shield. In the past, I submitted claims by phone. But lately, I’ve been doing it online. Like the plumbing issue that we had on the toilet, it was a simple process and pretty effortless. The contractor they sent was professional, courteous, had good customer service and qualities, and got the job done in a timely manner. I was happy with him. The problem was resolved and it seemed like it was somewhat of a simple fix.

I filed a claim with American Home Shield for the AC and it was a very smooth process. The rep I spoke with was very knowledgeable and the contractors sent by AHS were very professional. The AC worked great since the repair.

Submitting the claim for my AC to American Home Shield was easy. And AHS did their half of the bargain but they've hired a company that is incompetent. Royal AC came out and every time they did, they broke something and they were never on time and were never professional. They also screamed at me before. It's not the greatest situation. Royal AC has had to come out to my house seven times and my air-conditioner is still broken. They did stuff along the way but it seems like they don't know what's wrong. And then, they just put a band-aid on it and it's still doing the same thing that it's doing from the beginning. We've spent over $1,200 out of our pocket with Royal AC and now, I'm fighting with them and AHS.

I've had to use American Home Shield twice and they were excellent in my most recent claim. I submitted an online claim for the air conditioner that went out and the process was relatively easy. The AC lost Freon. They had to replace a valve where it was leaking so the valve was covered under the program but the Freon wasn’t. Other than that, everything was fine after the repair.

The plumber that was sent to me was not professional. They claimed the pressure on the water main was too high and they went in and replaced the pressure valve. But I called somebody who knows plumbing and I was told that when the so-called professionals measured the water pressure in the house, what they actually measured was the water pressure on the sprinklers. Also, plumber that was sent said they were not going to fix my problem because the pressure was too high when actually the pressure was okay. So, although they replaced the water pressure valve, they did not fix the actual problem that I called them for because they said that was not covered. And that was very bad for me because what I wanted was to fix the problem inside the house, not the water pressure and because of their unprofessional service, they claimed it was something else.

Every time I submitted a claim with American Home Shield, I've been very pleased. The process has been easy and very quick. The technicians they send out for the most part always know what they're doing, or at least appear to be. The job has always been fixed and the problems have always been corrected. They have been very good. My experience with American Home Shield has been excellent. It's a service that homeowners would benefit from. I've recommended them to many of my friends numerous times.

I submitted a claim to American Home Shield online to have a rekey done for the door locks and it went good. Their website was easy to follow and the contractor that was sent out was very professional. He showed up when he was supposed to and he was good. So far, I'm satisfied with AHS's service.

It sounded like a jet in the house because of the bearing unit in the washing machine so I submitted a claim with American Home Shield. I did it over the phone and the rep was very informative and helpful. Plus, the technician who came out was really good, very knowledgeable and got it done the first time. Since he repaired it, the washing machine has been working great.

I've been with American Home Shield for a couple years. Recently the heater didn’t wanna start and I submitted a claim through their website, which was fairly easy to use. After about 24-hours they sent a service member who came over and cleared it up on the same day.

When the compressor went out, I talked to American Home Shield's rep and it was a good interaction. They walked me through, asked me everything about what was going on with it and asked if I had a question. Recently, my wife called in a claim for the AC since the outside unit was making some noise and it turned out it was a fan. The guys that AHS sent from North Texas were really good, all of them were very professional and they fixed all the problems. AHS is something people would be interested in looking into for peace of mind and a little extra coverage for their homes.

I’ve called American Home Shield twice for claims and they were fabulous and quick both times. The first time, it was the heater and I didn’t know what to do so I called them and the second time, the air conditioner was kicking off and on. There was no cool air coming in and it was just blowing hot air. The tech who came out spent an hour and a half at my house checking to see what the problem was. He found that there was a connection that had been fried in the unit upstairs so he fixed the connector and reattached it to where it was supposed to go on the board. He waited and checked to make sure to make sure cool air was coming into the house. He used his temperature gun to see if it coincided with the thermostat. Everything was good and I had no problem with him coming. They gave me a window when they were gonna be there and he arrived within that window.

I've been with American Home Shield for almost two years now and every time I've submitted a claim, everything has gone smoothly. My most recent issue was for an AC that wasn't coming on at all. I submitted a claim online and it was easy. I find their website easy to navigate. The contractor who came was prompt and professional too. He got the job done and the AC came back on. I would recommend American Home Shield.

Considering the convenience of it, we do online submission whenever we have claims with American Home Shield. On our most recent claim for the air conditioning, they were responsive and we had a good experience. Their contractor came in and then we told them what the issue was. They evaluated it and resolved it in a timely manner. We find American Home Shield to be a great investment.

I had a stoppage in my pipe. I called American Home Shield and they sent someone out. He sent a snake down my pipe and once he found tree roots, that voided my contract so I had to pay out of pocket. The other issue I had was my dishwasher that stopped working. The repair guy came out once or twice and then after that my dishwasher just completely crapped out and American Home Shield replaced it. So, that was pretty cool. Submitting a claim is pretty easy. Most of the time I just call them, tell them I need service, and they find a contractor. It takes a couple of days to get a contractor. And the contractor goes from there, and I just pay my $75 fee. Most of them were friendly. They knew what they were doing, and they didn’t leave my house a mess. I have had American Home Shield since I had my house, so it has been with us for over six years now. I'd recommend them.

I submitted a claim online for my hot water heater that was not working right, and it was real easy to use American Home Shield's website. The tech came out the next day and was good. My water heater is working perfectly now. The only problem we had was there was a gas leak when I came home as the unit wasn't connected real good. I tied it and called them, and they were real apologetic about it. Apart from that one goof up, our experience with AHS was good.

I have an issue with my AC. I went to AHS website to submit the claim. It's user-friendly and their process was simple. The contractor came out and I met him. He seemed a very nice guy and he told me what he was doing step by step. After the repair, the AC has been running the best I've seen it run since I've been in the house.

The last claim I had with American Home Shield was for a water heater and the experience was all right. I was satisfied. The contractor that was sent out came from Tontitown. He was very good, really knowledgeable and really helpful. The technicians on site were the same. They were good and I would recommend them. This last experience was totally different from the ones prior.

One of the burners on our stove went out and I filed a claim with American Home Shield. Greenway came out as always and they've always been so efficient and nice. They had to order a part and as soon as it came in, they called and said they’d be right back and put it in and they did. We’ve had Greenway out here so many times. and we've dealt with Russell so many times, and so when he comes out, we talk about his kids and our kids. We are very satisfied with American Home Shield.

My dryer was making a lot of racket and I had AHS send someone out here. The techs fixed it once before and it worked for a while. Then it came back and they were done with it. I don't think they even know what's wrong. They just said that it's the motor that's making the noise and as long as it's working, they won't fix it. Also, I have a 50-gallon water heater in the attic that is rusting inside and out. The contractor AHS sent out said that it needs to be replaced but AHS will not do it because it's still functioning. But AHS replaced my cooktop because it had things that weren't working on it and it was old enough that they couldn't get parts. My garage door opener was also covered and I had that repaired a month ago, and the guy who came was really good.

The sump pump was not working, making a whole bunch of racket trying to work and not putting water out. I called AHS to make a claim and it was very easy. But we had a little bit of a snafu at first. It was about a week later and I finally called American Home Shield again and they put in a call the Sump Pump King. A technician came out the next day and fixed it up and the sump pump has been great since. The contractor was so good, I called him back for other things. He's been out a total of three times now and he's done great stuff. But I'm not gonna renew with AHS, it's just too expensive. But if anyone is buying a house, they should get the warranty.

Submitting a claim online at American Home Shield was easy. My dishwasher would not run through a whole cycle and I looked in the manual, and it said about a clogged line. The contractor who came out started to check and he said that the sensor board has shorted. He told me that it happens all the time, but I insisted that the manual said a clogged line. He told me then that he tripped it and had seen the board. He ordered another sensor board, and it took about seven business days. He came back and put it in. Ever since then, everything has been running good. The contractor was great. He gave me an advice because I thought he couldn’t fix it. I asked him about Bosch and he mentioned some others. He told me that I can get one, but he said too that everything has had problems with the sensor board. Overall, AHS has been great and it has been a stress-free experience.

I put in a request to get my Samsung refrigerator/freezer fixed on May 1, 2018. Today is May 14, 2018 and I still don't have a refrigerator/freezer. After finally get in contact with the contractor he said that he wasn't gonna fix it. American Home Shield put in a request anyway to get a compressor for it. 14 days later and I'm still without a refrigerator. I check my bank account and guess who took out their payment. You got it... American Home Shield. Getting ready to CANCEL THAT... Deuces✌ American Home Shield.

Issue with microwave - The only good portion of the experience has been the initial scheduling of the service call as the operator was very friendly and quick. The person who scheduled the service call said the tech would call before they arrived, they did not. Next the Tech said they needed to order parts, no issue there. After 3 days of not hearing anything I called American Home Shield to get an update. They couldn't give me any info, 3 more days go by and I call American Home Shield again. The lady I spoke to said that when the parts arrive the Tech would call me.

I was an AHS customer for eleven years, twenty two if you count the fact that I had two eleven year contracts at the same time for two different properties. It was ups and downs during that time. It was always a hassle dealing with them, it would frequently take multiple calls with horrible wait times to get something fixed. I was without a working oven and stove October through January, have been without a washing machine for weeks many times but have stuck with them because I felt I at least broke even. But that has changed. I just canceled both contracts. They are no longer covering what they used to and are charging extra fees left and right. But the biggest problem is the way they deal with service providers.

My oven caught on fire. I have spent hours on hold over the past 5 weeks with no resolution. Policy renews tomorrow. I have the choice of paying them another month’s premium in order to continue to fight for the money they owe me or cutting my losses and letting them cheat me of the cost already incurred. No good option for me, but save yourself and go with another company.

We are having issues with our original AC unit from the late 1980s/early 1990s. The air handler leaked and it needs to be replaced ASAP and we will need to replace over 8 pounds of Freon that was lost into the environment (cost of Freon only is $1140). Our condenser is old and currently shows no sign of needing repairs or replacement. So we did our research on what is best to do in this situation. We had two HVAC professionals review our situation and their conclusion was to upgrade to a new unit ($3000). They believe that our condenser will only last for 6 months to a few years. Upgrading to a new unit is what they professionally recommend because a new condenser will have the newer type of Freon in it and the 8 pounds we will replace in the old unit will be thrown out upon upgrading.

An American Home Shield Home Warranty (AHSHW) service representative was dispatched to our home to service an air conditioner. Upon arrival he said he had to collect the $75.00 Trade Service Call Fee before he could look at the system. He was paid with a debit card. Upon receipt of the payment he notified me he couldn't work on the air conditioner unit, stated he would have the correct service representative sent to fix it and left. At no time did he even enter the house or look at the unit at the back of it. Another service representative was never dispatched. AHSHW was contacted and stated they would look into the matter, but didn't. AHSHW has refused to issue a $75.00 refund of the Trade Service Fee. American Home Shield (AHS) has responded stating they have tried to contact me concerning this situation (consumer fraud). The only calls received from AHS have been by their sales department to renew the contract, not to issue a refund!

I used to submit claims to American Home Shield by phone but doing it online was much easier. The garbage disposal wasn't working and when I made a claim for it, they said that they cannot fix it and that they were gonna replace it. They communicated with me and let me know about it. I made another claim for the electrical outlet in the kitchen that wasn't working. This house was purchased from somebody else and there was a GFI inside a cabinet, which nobody saw.

I submitted a claim on my AC unit to American Home Shield online, and it was easy. I submitted the claim on a Friday, so I had to wait until Monday for the contractor to come out. The contractor was pleasant and respectful. The AC has been absolutely wonderful since the repair. I’ve had AHS for 14 years now, and everybody should have them. I love them. I have recommended them to family and friends.

I filed a claim with AHS for our garage door opener. However, when you call American Home Shield, you’re on hold for quite a while. The contractor they sent came in and assessed that it’d cost more to fix than it would to replace it. Then he made a couple of calls and within three days, he was back out here installing a new one. I wish AHS used more local people from Brainerd, which is 20 minutes away. We've had people out of there and they can get here faster since they’re not coming from St. Cloud, which is where all those people who they send come from, and is an hour and a half away.

The ice maker wasn’t working and the water wasn’t coming out. My husband submitted a claim to American Home Shield. The techs who came over were very nice. They came back and forth a couple of times and they did a good job. They were really great. After the repair, the freezer has been working pretty well. However, I noticed that the freezer is 6 and the refrigerator is 40. The techs said that that is to be expected sometimes. It has a cycle that it goes through. Also, I still have some ice that’s dripping on the ice maker and I don’t think that’s normal. I can pull the tray out but I couldn’t get any ice out of it. When I also pulled the tray down, there were a couple of big clumps. So, I’ve been thinking about calling again.

I submitted a claim with American Home Shield over the phone and the reps I spoke with were awesome. The technician who came out to replace the shower cartridge was professional, and everything was awesome too. He wore some things on his feet to keep my house clean and he finished everything within half an hour. It’s been one month now since the repair and everything is okay. My experience with American Home Shield was perfect. I gave their number to my friends and neighbors and they also applied for home warranties from American Home Shield.

I like American Home Shield's automated system. It's much better than the other one, and overall I've had a good experience with the company as well.

I submitted a claim for a dryer repair online to American Home Shield. The online experience was average and good, and the reaction time was not long at all. The contractor who came was excellent and I told him if he decided to drop Home Shield or if Home Shield drops him then I would go with him regardless wherever Home Shield was. The performance of the dryer has been excellent since the repair. My claim was very well-handled and I'm very satisfied.

We’ve had American Home Shield for a long time and used them since 1998. A couple months ago, our sink drain was stopped up. I called them and their reps were all nice. The contractor that showed up was also nice and well dressed. I always talk to contractors and like asking them questions whenever they came out but I try to stay out of their work when I get on their way. He took care of business and cleaned up the drain. It backed up and everything’s good now. I like American Home Shield and I just love to see what the price would be if I had to replace things periodically and it’s about the same.

I filed a claim with AHS over the phone for my dishwasher and I didn't have to wait long at all to get through to somebody. The claims reps were fine and very helpful. The technician was very professional. He fixed my dishwasher and he did a lot. He went above and beyond in trying to locate the problem, then he put everything back, and my dishwasher is working fine right now. But I might have to follow up because I'm not happy with the way that it's working. The technician said that might happen and there may be something wrong with the sensor on the dashboard where the controls are. Nevertheless, my experience with American Home Shield has been good so far.

There was a wire that came loose in our AC unit. I submitted a claim for it online and it was very easy to do. The issue with the AC wasn’t anything real serious but it was fixed in very short order. So, the AC is working fine now. I've been with American Home Shield for 13 years now and I've recommended them. I've been overall impressed with all of the contractors that came out and very pleased with them.

We were having an issue with our AC so my husband went online and submitted a claim. I then talked to an American Home Shield rep over the phone and he was very helpful. The contractor they sent found the problem right off the bat and my husband was very pleased with him. Since the repair, the AC's performance has been good.

The igniter on the stove came on and wouldn’t turn off. We were sitting and we could hear the clicks and it would not shut off, so we had to shut the entire stove top off. I called and filed a claim with American Home Shield. Everything was fine with the rep and AHS was able to get someone out pretty quickly. The guy from Dill Appliance came but he didn’t have the part, so he had to disconnect that one burner and would come back and fix it when the part would come in. When the second part came in, the tech was able to fix the stove top and it was great. The stove has been working perfectly since. Dill Appliance was very professional. They were just awesome and have the nicest people.

Our pool pump was very sluggish. I submitted a claim for it with American Home Shield. Their rep was very polite and everything went very smoothly. The contractor was very prompt and fixed what needed to be fixed quickly and the pool works much better now. However, several years ago though, we had a refrigerator that always needed certain parts and AHS sent somebody out that couldn’t ever fix it. That's the only problem we've had with them. Despite that, we’ve been with American Home Shield for a long time and we recommend it.

Our hot water heater went out and the technician that American Home Shield sent out replaced it and everything went fine. I submitted that claim online and it was First Call Plumbing that AHS sent out and they did a great job. They’ve stuck to it till they got the problem fixed and it was just what I was looking for.

The freezer wasn't getting up to temperature, so things weren't freezing. And I was assuming the refrigerator wasn't up to temperature either. Hotshot Appliance came out and they ordered the parts that were needed. Then they scheduled another follow-up session when the parts came in and they installed them. Things were working okay for a few days and then I realized that the ice cream was melting. So, I had another appointment with them and they came back on a Saturday. The freezer just needed more Freon and it had been working okay for a few days now. This was my first claim with American Home shield and I had a good interaction with the contractor they sent out. Everything was upfront and very straightforward.

American Home Shield has been fabulous and I like them. I just got my home in February and I’ve had to call them twice. I like calling and talking to a representative when submitting a claim and they were so accommodating. If there were questions or if I needed to add something on, I could. And the guy that they sent out was very good and thorough as well. I’m totally pleased with American Home Shield.

My air conditioning unit’s heat pump went out and I filed a claim for it with American Home Shield. The company that they sent was Myers Comfort Care and they were very nice, efficient and professional. They replaced some parts on the AC and everything is all rolling along quite well as of right now. My experience with American Home Shield has been wonderful and I have told other people about them. I look forward to keeping their services for a long time.

My air conditioner went out so I called American Home Shield for a claim. They said that they were gonna try and find somebody else, but they sent me a message that they didn’t have anybody in the area. I couldn’t go without air so I ended up taking care of it myself. My sister had just used an air conditioner guy and she gave me his number so I called him. He was close by so he was here within five minutes after me calling him and I really appreciated that. But I had to pay the company $300. I was supposed to send an email back to American Home Shield but they never sent me an email so I didn’t know where to send it.

The American Home Shield reps were good and they expedited sending a contractor out to me. The plumbers called me before they came over yesterday to fix a leak and both of the guys were wonderful. They were very prompt, courteous, and knowledgeable. I appreciated the good quality service of American Home Shield and I’ve always had a good experience with them.

I filed claims with Home Shield for our water heater and a stoppage in the plumbing. I have typically submitted my claims by phone and have had good experience with the reps. They sent a guy for the water heater and it didn't need just to be replaced but he said it had to be brought up too. I know a little bit about what the code was more than he does, and he just needed to get it off the ground. And he was looking to charge $600 and something more just to do that. I called Home Shield back and they agreed to just pay me because I got it done right at what they were paying. But that was over a month ago and I’ve never seen my money from Home Shield. At first, they told me it would take about four weeks. And when I called, it’s been over four weeks. I went ahead and paid it. The drainage is working half as good as it needs to be. There’s still a problem somewhere. But overall, I had a pleasant experience.

I submitted a claim with American Home Shield when my fridge wasn't working and the assistant was very polite, friendly and timely. She directed me straight to the point what I have to do and how I have to do it. Then they sent out the technician who changed two parts and did a good job but the problem was back again in less than one week. So instead of keep getting repair after repair, we claimed for a new item. And since we have several years with the company, we were so positive that we deserve it. They replaced the refrigerator and everything is okay now.

When we ran the garbage disposal, it was clogging and the sink would fill up with water. So I submitted a claim online to American Home Shield and they informed me that a contractor would get a hold of me soon. The contractor then called and made an appointment. Everything happened relatively quickly which was really nice. It was an odd issue but the plumber was able to figure it out and fix it. Something was clogged but it wasn't the pipes. It was part of the pipe that allows it to drain well, like an air vent. He did a good job. The sink worked fine and he didn’t leave a mess or break anything. I was pleased with him. We have American Home Shield on two properties and we've had two claims which were both handled seamlessly. I would recommend this company.

My side-by-side refrigerator wasn’t cooling on both sides. I needed special people and those people whom I requested came on the same day. The contractor gave me two hours window and came at the right time. They ordered a part and that took a few days because of a delay. I usually make the service request online but this time I called American Home Shield. Two years ago, I had a problem when they sent me somebody I didn’t care for. But I care for these people who came for the refrigerator because they fixed my washer. The contractor fixed the refrigerator fully last Monday and everything went back to normal. I’ve been with AHS for 11 years and I have a very good experience them and I am very happy. I get some offers from other people but I’m staying with AHS. I recommended AHS to a few of my friends about three years ago and they’re still with them.

I called American Home Shield because I have a broken pipe. After waiting a very long time for my call to be answered, I finally got through to a representative who could barely speak English. After verifying my name, address, and phone number, she repeatedly answered questions I did not ask, and put me on hold for a few minutes to get help with my issue. After setting me up with a plumber who was unable to come out that week, I called back to AHS and went through the whole thing again, with another girl whose accent was so thick I could barely understand her. I made an appointment with another plumber for that week.

On December 29, 2017, I had called for service/repair. I had to call again because the contractor never called, even though I had received a text that they would call. Needless to say, the service person didn’t show until February after complaining to AHS. When the service person came, he wrote a work order and said he would return once he got the supplies needed to fix my plumbing. I had to call AHS again at the end of February because the contractor didn’t return. In March, I was charged $75 for a service that I didn’t receive. When voicing my complaint with an AHS Representative I was told that I couldn’t have a refund, even though nothing was repaired, if I wanted another contractor, I had to pay another $75 and when asked to speak with a supervisor, I was placed on multiple holds, only to be told that I had to wait 24-48 hours for a supervisor to return my call with. Mind you I didn’t get a call from a supervisor.

I submit all of our claims online to American Home Shield and the submission process is easy. Our air conditioner stopped working and when I submitted a claim in the morning, we got a phone call from the office that afternoon and they scheduled an appointment for the next day. It was super fast and the contractor was out within 48 hours. He was able to fix it and it has been perfect since. Also, it’s summertime and so, it’s great. We also had a problem a year ago and the same guy came out so that was nice. I have told a lot of our friends and family about AHS especially those who have a house over 10 years old. It makes it so much better and we will continue to have AHS for as long as we need to have it.

My dryer is about 14 years old and it has broken a couple different times. American Home Shield is great and I don’t usually have a problem with them when submitting a claim. I got a quick response from the appliance place that was gonna handle the dryer and they came out. They had to order a part and then they put it in. The dryer is fine now and it's just like it was before. I've been with American Home Shield for at least 14 years now and if I'm not okay with them, I would call then they would take care of it. I've also recommended them to a lot of people.

I recently submitted a claim to American Home Shield for my air conditioning and I had no problems whatsoever. It’s easier for me to call them which I did, gave them my information and set everything up. I’m very impressed with them. The contractor that they sent was awesome and on point. He was backed up with a lot of calls so he was busy but he squeezed me in his schedule as soon as he could. I couldn’t use my AC for about two days but they were there at the time that they told me they would be and they found the solution to the problem right away. I have recommended American Home Shield to people. It's a great way to go because if anything happens, they cover majorly and you just pay a percentage. And so, I’m hoping that they do sign up and for American Home Shield to keep doing the awesome job that they’re doing.