American Home Shield Reviews

We were happy with American Home Shield's service. They did a good job with our electric issue. It was silly on our part. Apparently, it was a breaker issue. The tech from Wirenuts Professional Electrical Service that came out flipped the breaker and it worked. We spent $100 for nothing, but he did great.

I was able to request the appointment for my plumbing issue right online. Then less than a day later somebody called and the contractors were out that same day, within two hours of them calling me. The person that came was very professional, on time and was in and out within 5 minutes. He had fixed the problem. I was absolutely amazed with the timeframe. That was my best experience with AHS so far.

We've had American Home Shield for a few weeks so far and we just did a rekey service. The rekeying is a wonderful break-in service to get us used to working with them and understanding the claim process. There were 2 gentlemen from Lane's Lock who came out and they called ahead and were prompt. They had enough staff to be available on short at the day of my closing. So, it was a really good experience overall.

Prime Plumbing Services was sent out for our water heater and they handled it correctly. The diagnosis was quick as well. The whole claim took a couple of months to get settled but American Home Shield is doing very good.

In our last claim with AHS, we had a broken seal and gasket in an upstairs toilet. The contractor isolated the problem, found it and fixed it very quickly. He was great. This claim went really well. I was about to cancel them though because of another incident where the contractor misdiagnosed the problem. AHS said they were gonna refund the $100 and I asked for a cash-in-lieu of but never contacted me for that. I'm gonna report them to the Better Business Bureau.

The belt had come off of the dryer so I called and put in a service request. I went through a series of automated prompts and it said somebody would contact me. They gave me the phone number as well. Golden Appliance came out the following day and the tech was courteous and professional. He showed me the belt, the grooves in the thing that he was replacing, and the new one. He was very hands on and very knowledgeable in explaining what went wrong with the dryer. He was done in less than an hour. It was a great experience and the turnaround time was quick.

The dishwasher was not draining so I filed a claim online. The website seemed pretty easy to use. I was told somebody would call me within 24 hours. And I was given a two-hour window, but they called ahead of time. Appliance Care came out and found the problem. They fixed it pretty quickly and did a good job. Everything went smoothly. It’s nice having the dishwasher working again, so it helps. I'm very satisfied.

Sears, the contractor, knew what they were doing for the appliance issue. They ordered the part and when it came in, they came back and installed it. They were friendly and asked questions too. Everything is all good. I feel good about renewing with AHS too.

I've been with AHS for 3 years and I like the service. I just wish coming out wasn't $100 each time. I wish it was lower than that. AHS is reliable in everything. Recently they sent AC Overhead Garage Door, and I couldn't ask for anything better. Same day service, same hour, fast, awesome and easy.

I was sick and my heater wasn’t working. It was cold here so I called American Home Shield and within a few hours, Applied Air came out. They replaced the part and I haven’t had any problems with it since. I like them a lot. They’ve done something else here before. I’m satisfied with American Home Shield. They get people out within a few days.

Bear Plumbing came out to install my new water heater. It was late in the afternoon when I submitted the claim online to AHS and they came out the following day. The technician was very knowledgeable and very polite. He even tried to rearrange his schedule so he can get back out as fast as he could to install the water heater. I feel great about having AHS. It’s just a great price and they have great coverage. I couldn’t be happier.

Submitting claims is a hit or miss whether Home Shield takes the claim seriously or not. I could call in and put in the claims and then when I hang up and look at it, something has changed. Like I called in for another company that I had called them for with the heating at my house and the heating was not repaired, so I would call in and call in. And finally, they got it where they didn't charge us anything. But then when I called with JW Heating, it was another element that needed to be repaired, which JW Heating said they didn't do and they had charged me again. So I cancelled the appointment.

My kitchen sink was stopped up. When I filed the claim over the phone, they were very, very customer-service oriented and took care of everything. The contractor was excellent and so far, so good.

Our dishwasher claim went well except that we were suddenly told that the dishwasher would be delivered the next day and that an appointment had been set up. We both had to work and had to cancel. Other than that, it has been a smooth process. Every contractor that has come out so far has been very nice and I would highly recommend them. AHS has done a great job and helped us out a lot. We didn’t know about them until two years ago when we bought the house and the Realtor gave it to us as a gift. We have renewed it ever since.

Something was plugged in an outlet and it did not work. I went and got a lamp to see and it did not work either. I called to submit the claim, and the contractor R & R Electrical Allstars came out in two days. The guy walked around, looked at every outlet, and said that we had to find which one was tripping it. And then he said, “And this one, which is a GFI, here is not working.” Everything has been working okay since then. Overall, American Home Shield was good.

I submitted my claim online for a leaking pool pump and the website is very easy to put a claim in. Alex Pool Service was sent out and they did a very good job. They had to fix something that wasn’t right. But they came out the second day and fixed, then everything’s working perfectly since. It was the first claim I filed and everything went perfectly, so I was very happy with it.

I usually submit my claims online. But the only thing I don't like about online is that you cannot put any comments explaining the problem. So if you put furnace and a technician comes and he says he fixed it and he didn't fix it, you cannot say, "No, he didn't fix it." That's what I had problem with AHS in proving that the tech couldn't fix the washing machine. And if I wanna call AHS, it’s gonna take forever to get somebody. But I've been very happy with them because I don't need to worry about anything. About two weeks ago, I called to renew the contract, and the price raised from $750 to $1,200. I didn't like that.

We had a stoppage in the kitchen and the contractors came. They freed the stoppage and everything went well. The contractors were good.

There’s an issue with the dishwasher and with the plumbing to it. Kintex did great and they fixed their part. They communicated through email and phone. But the issue still isn’t fixed with the dishwasher. There's one provider that is absolutely horrible to deal with. The guy said the problem was the valve. So, he couldn’t tell what the problem was on the dishwasher but he ordered a part for it and put it in. This time, I switched to a different provider. Other than that, AHS is doing good work. I've had them for almost a year. The claims process is easy and it is of great value. I love it.

There was something wrong with the AC unit in the attic, and J&J Mechanical was out when they said they would be. They were very polite and professional, and they fixed it right away. In submitting claims, I prefer the initial claim to be called in, and then I can check up on things online if I want to. It does not take long at all to get ahold of a representative when I call, and my customer experience has always been very positive. If you are getting an older home like I did, which has older furniture, having American Home Shield is going to save you money.

My refrigerator was defreezing and I was losing some of my products. The gentleman came out and told me it was a computer issue and that it needed to be unplugged, which I was informed to do by a friend prior to them coming. It did activate it and kept it going. The technician was very helpful to confirm that that was a problem. He tested and checked out the temperatures and the various different compartments which was satisfactory to him and to me, and I haven't had any problems. He was very prompt and very professional. I appreciate American Home Shield services. Otherwise, I wouldn't refer them. Their reps are very professional across the board.

The repairman for the garbage disposal unit hasn't shown up at my house yet and AHS has already charged me $75, which I'm very upset about. He was supposed to come here, but I haven't heard or seen him. And I've been here for about three hours waiting. I called the number and I was told that he couldn't talk to me at the time. The rep left him a voicemail to call me. I'm really getting disgusted with AHS. For the dishwasher claim, the contractor communicated and let me know that he was running late and that he was on his way. Then he recommended that the item be replaced. I got an email suggesting I select the appliance and I did, but I haven't heard anything since.

We had defective rollers on our dryer once. During the first call, my wife found it hard to communicate with AHS' people. It was a foreign country that her calls went to. I didn't experience the same thing with the second call which I made and they sent Express Appliance Service. They were timely and they communicated well. The service provided was excellent. When the part needed came in, I saw him and he was really professional.

Home Service Corporation came out and the guy was really great. The furnace would kick on and it would get so hot that it would shut down before it reached the desired temperature in the house. We weren’t sure exactly what was causing it but the guy tested everything. He kept making phone calls to other people in his company to see if he should test for anything else. He checked all the pipes. He checked the one coming into the furnace and the one going out of the furnace to make sure there was nothing on the outside of the house causing any blockage for the air to be sucked in or blown out. He did everything that he could think of doing. There was no fix to it. He made kind of an adjustment and said if it happens again, to let them know.

The thermostat wasn't cutting off so I submitted a claim to American Home Shield online and their website was easy. When you go online, they tell you who the contractor would be. The tech who came out from Total Air Care was professional. They told me the outside fan belt that goes around wasn't going around, and he said he replaced it. And so far, so good. American Home Shield came with the house. The person before had it and wondered if I wanted to keep it, and I told him yes. And I've been protected for seven or eight years now.

I like submitting my claims with American Home Shield online, if possible, because it usually takes a long time to get through to talk to somebody. I have a property for which we were doing some electrical work, and it was a pain getting a hold of them. And they never call back when we’re trying to resolve issues. But their rate is reasonable for the satisfaction of helping with some of the burden of expenses and repairs. Also, they're normally quick with sending someone out after we submit a claim. They sent RC Appliance out to change my dryer unit and check my washer to make sure everything was working right. The tech was super polite and was fabulous. He was straight down to business, got in there and got it done. He also gave me enough time to get up there. He was just top-notch.

Home Shield sent Arizona Value Appliance to fix our microwave. They came the same week we filed the claim which was was very quick. The technician was very nice and friendly. Everything was perfect and I wouldn't change anything.

I got in touch with AHS online for a dryer repair, and the website is really easy to use. I’ve used AHS before in the two years I've been with them, and this was probably the best experience that I’ve had with them as of yet. We’ve had one gentleman that came out before from another company. He had to sit on the floor and YouTube how to do the repair. But this guy AHS sent for the dryer actually knew how to fix it and he had the part on his truck. He was in and out within an hour, so that was good for me. We’ve had problems with American Home Shield before, but this time was completely different.

We had just moved in a couple of weeks ago in our new home, so we kinda didn't know what was going on. We had no hot water but Wicker Installation resolved it really quickly. They were phenomenal and very professional. They even wore the little shoe guard cover ups when I didn't even have them do that. They reset the tankless water heater and they checked all the connections to make sure everything was running fine.

My experience with American Home Shield was a zero, but my experience with the contractor, Ragan and Molinet, was fantastic. They came out like I asked them to. The tech was awesome. He was very knowledgeable and professional. He took the time to explain every single thing to me, what he was doing and what he was asking for and why. He knew what he was doing and I was very impressed with him. He went around, fixed one light and took pictures of a bunch of other stuff. He told me that he was going to submit the claim to American Home Shield, and that American Home Shield would call me. After they would call me, R&M would call me back and we could set up an appointment for them to come out.

Terrible service, terrible customer experience. I've used AHS several times. While it's easy to make a request, don't expect a good experience from that point forward. After submitting a request to fix my furnace that was inoperable, a contractor was assigned quickly, just as they promise. However, the chosen contractor did not contact me, or respond to my direct phone calls after several attempts within 24 hours. When I contacted AHS, they refused to reassign me to another contractor until I made several persistent phone calls.

My toilet started leaking on Thursday, January 2. I contacted American Home Shield (AHS) and they assigned Budget Rooter out of Citrus Heights, California (CSLB 1007353). The earliest appointment Budget Rooter had was on Thursday, January 9 from 2:00-7:00. On January 9, a technician arrives, verifies the leak and diagnoses it as the wax seal. He goes out to his truck to get the part, and returns ten minutes later (after smoking a cigarette while at his truck) to tell me that he doesn’t have one on his truck. I asked when they will have the part and return, and he said “probably tomorrow”. The next day, I don't hear from Budget Rooter. I call them to get status, but nobody answers. I left a voicemail.

My wife submitted a claim with AHS around three days before Christmas. And then the contractor came out right after New Year’s. It was the holidays. It’s hard to get him out as quick as we needed him to get out there. But we understood that. We just did a lot of microwaving instead of using the oven. The guy was really, really friendly and on time. He fixed the oven right away.

The last four years with AHS, Flow Right has been the company that comes out to my house. I love Flow Right. They came out to unstop my toilet, and they were great. I already know the system of AHS. Once I call them I already have Flow Right in my phone. I just call or text and tell them. I don’t even wait for American Home Shield to make the call. It’s just with the companies that I don’t know that AHS has to make the call.

Bay to Bay Appliance came out to work on the refrigerator. The very first time was on the ice machine, and the second time was when refrigerator wasn’t keeping cool. Those were the worst people you guys ever sent. The person for the customer service is very crappy. And for a company that actually works at the office 15 minutes of my home and cannot accommodate the time that the homeowner will be home, around 3:30, they would not come and do that. It is either between 10:00 and 2:00. My son had to stay home from school so somebody could be home for that 10 o’clock appointment. Then, they did not show up on time when you asked them to show up. They came in when they wanted to or you got to cancel it. They were not accommodating at all. I would not recommend them to fix anything for anybody.

Our home is 10 years old and it’s a luxury home with luxury appliances. I found American Home Shield on the internet and it was affordable. The monthly payment was very fair. This is our second year with them and we’ve never had a mediocre experience. They’ve either been fantastic or a disaster. We had a company come out once when I was having a problem with my oven. There was a little timer button you press all the time to set the time and it developed a crack in it and it was soon to disintegrate. This gentleman came out and said that it looked like I had taken a hammer to it. It made me wanna cry because we live in a beautiful home in a gated community. So, I complained to AHS and they sent another company out.

JTs Electrical Services came out to fix an electrical outlet that was not working. I called this claim in and the contractors came very soon. But I was not pleased at all with their work. The lights wouldn’t work in one particular room and they only changed one outlet. It was in a very small room, but there are four units in that room that I think that when you change one, it turned on, of course. And then, in a month or two, another one’s gonna go out in that same room because they kinda all pull together. The other three are gonna go out at some point in time. They took that unit plugged in something to the wall and changed one of them. These things cost $2 to change a piece. All four of them should’ve been changed. My wife was here and I wasn’t here, and they were happy the lights were on but when I got here, I thought that was not right.

We have a washing machine which is pretty new. One time it worked and then the next time, it didn't. The issue came up on a weekend and I called Home Shield and left a message. They got back with me immediately and the company who they were referring me to got back with me the next morning. The contractor came out almost immediately. He got the washing machine working but not fixed. Then they ordered a new part. He came back a week later to put in the new part and it worked perfectly since.

I'm very happy with the AC repair. American Home Shield's contractors were very professional. They immediately went upstairs and worked on the unit, and before I knew it, it was fixed. The last time I repaired another unit, it cost several hundred dollars. So, the value from American Home Shield to me having to pay for it is definitely a huge improvement. They also respond fairly quickly, and I'm very pleased with that.

I called for my system that stopped heating for some reason and the contractor from Max Air Heating and Cooling who was sent out was nice. But they didn't have the part when he came the first time so he had to come back the next day which was the only thing that I didn't like. They came early though and everything has been working okay since then.

My recent claim went well. When I made the initial call, it worked out great. I got a call right away and the contractor set up an appointment. They were very prompt and took care of the problem. How they came out and explained everything was perfect. I couldn’t ask for a better service. They had to replace the thermostat and they followed up with me a couple of days later to make sure that everything was fine, which it was. The guy gave me a business card so in case we had any problems, we can always call them. I just purchased this home and AHS worked out great. I’ve had them previously probably over 20 years ago. I moved out to a different state and looked at different options but because of my prior experiences with them, I went back to them.

I had a sink that was backed up with water because the blades on the garbage disposal were not turning. American Home Shield sent a contractor right away and the first time the plumber came out, he got it going again. Then, he suggested I go buy an Allen wrench that fits the InSinkErator. So, I went to Home Depot and asked for that Allen wrench and I bought it. But the next morning, the sink backed up with water and the garbage disposal did not run. So I called them and they came out again immediately. He showed me how to move the blades with the Allen wrench that I had and he said that the garbage disposal did not need to be replaced. It’s 15 years old and it probably would go for another five years but I would have to move the blades. He checked to see if it was clogged or anything was caught in there. So, I was very happy with the service.

Westex Air was sent by American Home Shield and I had a good experience with them. The service guy was very timely, professional, and he explained what he was doing. This is my third year with AHS and they had helped with plumbing. They also helped with garbage disposal and then the heating issue.

AHS is the first warranty I had ever had and used. I’ve had it for probably 20 years and every time I’ve had a claim, it had been handled efficiently for the most part. When the entire mainline plumbing was blocked up, the contractor they sent did a wonderful job. I was scheduled rapidly and shortly after he arrived, the issue was solved. I was very pleased.

A lot of times, when you call AHS, the amount of time you’re on hold is ridiculous. I've started submitting claims online, which has been much easier and really simple. They also respond immediately. Over the years, I’ve had some really good contractors and had a couple that wasn't quite so good. But they usually come in and do the job. When one of my garbage disposals in the kitchen just wouldn’t run, the contractor came and fixed it.

I have my house now for a year and since then, it has American Home Shield in it. When my heater or the air wasn’t blowing heat, I called this in and the representative I spoke with was very professional. I was given a timeline when the contractor was coming and gonna be here, which was very helpful. The technician who came was very informative and educated about the air system. He resolved the issue that I wanted him to resolve, so it went well. He changed model. Everything has been working very fine since then.

I wanted to get a home warranty then I did a Google search and American Home Shield had pretty good reviews. When submitting claims, AHS would get back to me right away. It was really easy on the website to fill in all my information and then I'd typically get a phone call within 48 hours. The contractors they sent have all been great, I got zero complaints. They've solved the problems, and when it was the most recent problem for the plumbing, I had two different claims that got forwarded to Aaron's Plumbing. I wanted them to look at those two issues and one was not covered by the home warranty. They still looked at it, but we were clear that if they did anything to fix it, it wouldn't be covered, so I might wanna shop around. I appreciated them telling me that instead of going ahead and doing it and me getting a massive bill that I wasn't expecting.

My kitchen sink faucet was leaking and then in my master bedroom bathroom, the toilet was starting to run in-between toilet flushes so the flapper seal was going bad. When I submitted the claim through my phone on their website, I was expecting to take a lot more longer but it was extremely easy to do. When I was finished with the online portion, it gave me a message that I should be contacted within the next 24 hours to schedule my service. I ended up getting a call about an hour later and they were able to get somebody out to take care of the work order the following day. It was perfect.

I made a claim to AHS. I got a message that the P2 Tech folks were coming out. They called me and said they had a cancelation and have a break in their schedule, if they could come sooner than planned. And I said yes and they came and they took my washing machine apart and said they had to order a part. And so they then contacted American Home Shield.

I called in for the garbage disposal and a leaky pipe. This is about the third time I did it, and the garbage disposal is fixed. The last guy was a very nice person. He was very professional. But I’m paying $75 a pop for the same thing, and I’m gonna have to call in again this week. It’s hard for me to keep on fighting the fight. I don’t have the health to do that. But I report it in and American Home Shield keeps on sending people out. I'm not a plumber, but I know the damn pipe is too short, and they’re not making a solid connection. That’s why it leaks. When somebody comes out here, they see something and they tell me it's fixed. But the leak remains. When you vibrate the garbage disposal, it starts to leak after a while. It leaks very slowly but it continues, and that’s been going on and on and on.

American Home Shield sent Budget Rooter to replace a garbage disposal. They were out the next day after I filed a claim. The contractor was friendly and did his job. It was only like 15 minutes to take the old garbage disposal out and put the new one back in. It was just a couple of hookups. I’ve been with AHS for a little over 10 years now, and when I did need them they came out and were quick to get people out here. And if the people they were gonna send wasn’t here for a week I could contact them, and they would get somebody else.

The guy from Mid-State Appliance Repair came out, troubleshooted the problem and ordered the part to fix my refrigerator. Then, they called and rescheduled it. It was something with the temperature and he came and fixed it. They were awesome. The guy told me that when the gauge is not reading, it would throw off a code to where it’s supposed to defrost the freezer or the fridge. If it doesn’t, it will form a block of ice in the back of the freezer, which won’t allow it to cool. There was a big block of ice in there when he took the back piece off.

Everything went well with my appliance claim. Sears took care of whatever needed to be fixed. They fixed what I was having trouble with. I like the fact that American Home Shield would go ahead and get somebody. I don’t have to worry about calling around trying to see who I can get to do the work. They do that for me, and then they contact me and let me know.

Beaches Air Conditioning and Heating took care of our AC unit issue and our interaction had been 100% great.

I bought my home up here in 2016 and I’ve had AHS since I bought the home. I had bought a new refrigerator from Sears and within a couple of months, the compressor went out and someone came to fix it. Then, it broke again and another guy came out. He fixed it and it’s been working since. I also had a claim for my washer that quit working. They came and did some troubleshooting to see if they could fix it but it couldn’t be fixed and the part no longer existed. American Home Shield contacted me about a washer replacement and the rep was very knowledgeable, helpful, and patient. The whole experience was very positive and good.

I have an account with American Home Shield for a couple of years now and I recommend them all the time. I go online when submitting claims and I didn’t have any problem with it. Most of the contractors are pretty good. They had one that I wasn’t all that impressed with. But AHS is fine. When there was a leak in the sink there at the house, Long Lane Home Services came out and they fixed it. They replaced the faucet and lines.

The pools were not working properly, and the heating unit kept coming on when I didn’t want it to. The pool people that’s part of American Home Shield’s program are also the pool people that take care of my pool, and I have used them before. I've also used American Home Shield for other things in the house and I've been quite satisfied.

We thought that we only had a problem with the air conditioning not cooling, but the issue that the tech found would have also affected our heat. Once the weather cooled down, we would've not had heat. So he found the problem quickly which helped us to avoid making a secondary call for heating issues. Everything was very professional.

I had a drain that was severely backing up from my washer and was filling my floor through the floor drain with water. Discount Contractors came out and they cleared the drain. I was satisfied. I submitted the claim online, and I was disappointed in that experience because when you submit your claim online, immediately, something pops up in the form of a video or suggestion, as far as you as the homeowner, to try to fix it yourself. I did not like that because if I could fix it myself, I would not have been submitting the claim to American Home Shield.

Several of my claims with AHS have been very disappointing, but the rekeying was fantastic. So far, that's my best experience with them. One time, B-Dependable Plumbing was sent to my home. I paid them a $75 service fee and the man told me that the project that I had wasn’t covered. He recommended something to fix the problem, which I didn’t find to be very reasonable. I thought he was just trying to get more money out of me.

The washing machine was in spin cycle. I went into the laundry room and then there was smoke coming out, so I just shut it off. The technician from Beyer Appliance Service that was sent out was fine. He thought that the spider was broken behind the tub.

I was with another company and I didn't like the way they covered the situation. They wanted to send me a check and I had to pay for something. I got a good word from someone who works in the business that American Home Shield is good to their customers and good to pay without trying to avoid it. So I canceled with the other company and went with American Home Shield. I've been with American Home Shield for a couple of years.

I've got two policies with American Home Shield now. I've had one for about three years and the other one is just about a year old. I do have one other warranty that I use on a different house and it seems to offer similar coverage at a lower price. There hasn't been anything major, but I've been reasonably happy with the service from Home Shield. They seem to have decent technicians that come out whenever anything has been wrong. I had a guy from Northwest Sundance who did a really good job. He was in and out in just a couple of hours and fixed three different problems while I was here.

We have 2 thermostats in the house so we have kind of a dual zone and it’s electronic. When we would adjust the heat downstairs, no matter what we did to the heat upstairs, the damper was stuck wide open. All of the heat was blowing into the FROG. It’d be like 85 degrees in the FROG and 67 degrees downstairs. We called American Home Shield, and they sent Comfort First out to see us. They came and diagnosed what was wrong with the unit, which was what we suspected. They said it was probably gonna be something that was gonna be covered but they had to order a part. Then they called us and said the part was in and asked when did we wanna schedule the work. I set it up for the next day. They came out that day and got up in the attic. It was the electronic damper, so they replaced that.

I called in a claim for a leaking refrigerator, and they said I would be contacted very shortly. Intertech came out and I love them. They were very professional and they provided excellent service. I was very pleased.

I had a dryer problem and I submitted a claim with American Home Shield. They sent JM Appliance, and it was very prompt when they did it. AHS is very good.

The washing machine was not working. I called American Home Shield and Golden Appliance Repair came out. They came out when they told me they were coming out. They checked the washing machine thoroughly and there was a sock stuck in the drain tube. It's been functioning great so far since the repairs. I've had AHS for about three years and they're a good company to deal with.

The first claim that I had with AHS was for the doorbell, and that was not fixed properly. When the guy left, the doorbell was hanging. It had not been properly secured to the wall. But I ended up just going and buying a Wi-Fi doorbell and took care of it myself. But submitting a claim to AHS is easy. The reps are all very professional, and they take care of the problem. The contractors that came for my hot water recently were professional. They came and did what they said they would do and did it.

After changing from what I had, American Home Shield has been my warranty for at least 2 years now. My experience with them had been good and I haven’t had any problems, so I renewed. In my last claim, I had a plumbing issue and Drain Go came out. It went very well. They did it and did it fast, which was important ‘cause I didn’t have any hot water. They were also nice guys and they cleaned up after themselves.

My daughter is in Texas and she told me about American Home Shield. She said that she really liked the service, I got them, and so have I. I call and tell them I need something or that something's not working, and they get a hold of the right company and then they come out and make the appointment for me. Day's Appliance is very nice and I've had one young man twice. He was too sweet and how he explained things to me was really great. He explained why it was not working right, why this happened, and he showed me how it's been leaking. I also got to talk to him a little bit about his father and my kids just lost their father too so it was nice. I really like him.

When my dryer quit heating, I called American Home Shield and Affordable Appliance came out. I was very pleased with the individual who came out. Sometimes the claims take a little too damn long but this one was actually very prompt. He had to order parts, which took around four days. But it was a dryer. It wasn't critical. We can always do a laundromat. If it had been the home furnace, that might've been an issue. This morning, it was five degrees outside where I'm at. Sometimes, it takes some days to get parts and it's kinda hard to live that long. American Home Shield needs to prioritize some items when they affect people in a big way like that.

The heating of my central air and heat stopped working and I claimed through the American Home Shield company. I used their website and the process went well. The site is user-friendly and I'm pleased with it. After hitting the different icons of what my issue is, if it's a new or an old claim, it immediately responds by saying that it's been accepted. Then, I get an email saying that it's been responded to. Within just a few minutes, I got an email or text that says that the contractor is gonna contact me within 24 hours. They sent J & J Mechanical and they were responsive and considerate. They've done well so far and since they're not completed yet, they're coming back to finish up the job.

American Home Shield has been real convenient for us and they get everything done for us. I submit my claims over the phone, which works for me. I like to talk to somebody. ‘Cause sometimes I’d rather speak to them as opposed to trying to type it in the computer for some of the issues that we had and it’s better that way. I had a claim where DMB Plumbing was sent out and they they had to come back for a second one because of the location of the items that they had to fix and to try to get the parts. They were great and did good service for us.

When we bought our house, American Home Shield was a rollover warranty. We were grandfathered into a specific one, and then we continued to update it because we used it and it was effective. We’ve had it for three years. We had issues with the refrigerator around the electrical and some leaking as well. I did the claim online and I was told that I would receive a call or receive an update within 24 hours. The contractor, Express Appliance Services, was very professional and nice. They had to come out a few different times and order some parts as they reviewed it but they were helpful, very positive and great to work with. They even took the time to explain to me what the issues were. The experience wasn’t too bad. It took a little longer but that was just part of it. It was over the holidays, so it wasn’t terrible.

I had an outlet that kept blowing that my freezer was on. Submitting the claim to American Home Shield was very easy and their customer service was very good. The tech from Specialty Services came out and replaced the outlet. He also told me that the issue is probably because I have the garage and both bathrooms on the same circuit. I wish, however, that AHS had better phone service or better lines. I need to work with them on replacing my microwave and it would be nice if I didn’t have to find out who would know about that -- it would be like their department would be listed on their website. Anybody considering a home warranty product should know the pricing options because I did not realize until this year how many different options there were. So, they should make a point of not taking the first option and work with the rep to find the best one.

The dishwasher had not been functioning fully, and then it was not pumping out entirely so the water was still sitting in the base of it. The young man that was here went about his business, and he fixed it. He was very polite. He talked with us and gave us some hints on what we might do in the future. So he did very well. I’ve appreciated having AHS in my life. I’ve had a couple of issues that came up over the time that I’ve been here, and they have responded very quickly. One had to do with an electrical issue, and another time, there was a garage door issue. The providers of service would not have been known to me, but they were always very competent people.

My washing machine broke 3 weeks ago. I called AHS and before I could even talk to anyone, they wanted my deductible. I paid it and started the process for repair. It took 3 days until he could come. The person they sent stated it needed to be replaced. However he "forgot" to upload his report so I had to wait an additional 6 days until he uploaded. It then took 3 days to hear from their purchasing department so I could select my new washing machine. The company they contracted with couldn't deliver it for 9 more days. They arrived today and stated they could not install it because the valves were bad and that the original repairman should have noticed and reported it.

I called American Home Shield to verify if the issue I was having with my cooktop was a covered repair. After the agent confirmed it was, I set up the appointment for the technician to come out to service my appliance. The repair ended up being denied and I wasted the $75 service call fee. I called back to AHS and was unable to get past the customer service department. I was told the decision was final and the agents would not let me speak to a manager or anyone else in authority. I have never dealt with a more terrible company. I will not be renewing this service. Buyer beware!

I've had the warranty for about 7 months now, have made 4 service calls. Each time they come out, they are horrible to schedule with, and they send repair people who are not thorough and just want to high ball you. With each time, AHS somehow finds a loophole to tell me that I'm not covered, but of course I'm more than welcome to pay for the repairs myself after I've wasted $75 for a service call for them to help me with nothing. This is what they do, they will try every single excuse they can to avoid having to actually fix anything. When I call customer service, the customer service reps are unhelpful and they keep you on a loop reading off their script while avoiding answering any of the questions I am asking. I have not had ONE SINGLE TIME where they have helped me or where I was satisfied with my service. They are a complete ripoff, and I would recommend that anyone who is considering working with them to reconsider their options.

We placed a dishwasher claim on 12/17. Today is 1/23 and I still do not have a working dishwasher. Every time I call AHS it’s like starting over....the notes of previous calls are not always entered. I have asked multiple times to speak to a manager and get nowhere. Was told I can either talk to the resolution team who is not a manager or request a manager call back which could take 48 hours but not both. What kind of customer experience is that?! They state they work in a timely manner but over 30 days with no resolution in sight for a dishwasher is not timely. AHS says they will call back with status updates and no one calls back. Very disappointed in AHS!

On several occasions, my experience with front line customer service representatives has been as frustrating as any customer service contact I have ever had. Most representatives barely speak and comprehend English. They do not know how to listen and are consistently talking over you. It seems that they are reading scripted responses that are supposed to be the best fit for each question I ask. When in fact they are not answering my question at all. When I try to correct them, they continue to speak over me and read their scripted questions.

I had an electric switch that wasn’t working properly. The guy took that off and there was a loose wire inside there, and he replaced that. Then the ceiling fan downstairs in the family room had a burned-out modular. Also, the motor was blown up with the one upstairs. He fixed everything and he was trying to get me a new ceiling fan for upstairs in the dining room. But then he called a couple of days later and told me that AHS didn't cover it.

The outside portion of my upstairs heating unit was making buzzing noises. I wasn’t sure the fan was working right. I sent in a claim online and they said that I would be contacted within 24 hours by the company. The contractor made an appointment and they came two days later. It was quick enough. They were good. The guy looked at everything and couldn't find anything wrong. He explained some details to me. But I heard the noise again. It acted up. I called them back and it would still be under the same claim, as far as AHS was concerned.

I noticed that on the outside unit, it was nothing but ice, solid ice. I called it in and it was fine when I spoke with the AHS representative. I kinda figured the contractor would be busy, with the Christmas holiday in, so it took them a couple of days to get there. They had to order a part. The defrost board burned up and apparently, that was a pretty normal thing as far as I’ve researched. But since then, the part that they came to fix was perfectly fine. That part was corrected. They figured out pretty quickly what the problem was and they fixed it. It was a couple of days longer than I wanted it to be but that’s life.

Once I submitted the claim for the ice maker in my refrigerator, I got a call within 24 hours from G & L. We scheduled an appointment and they came right out. The technician was 100% professional and he did his thing. Everything is going great since then.

I had a sewage stop up and Mando's was sent out for it. They handled it fast. They came out and fixed it the next day. I've had American Home Shield for 3 years or even longer and I've never had a problem with them. I even had a washing machine one time that took a little bit longer trying to get stuff done, but they went ahead and handled it.

My daughter and my son-in-law have had AHS for a couple of years and said that they haven't had any issues. AHS have replaced or fixed everything that went wrong. She told me I need to get something because something's gonna break down one day so I did. And it turned out that AHS as well as the contractor they sent, Mr. Appliance of East Texas, were great. I didn't have any problems. They came out within four days for the refrigerator. The tech looked at it and thought he could probably fix this and that and left. And then about 48 hours later he called and said no, that it wasn't fixable and that they'd send me a deal saying what they thought the refrigerator was worth and their recommendation. But if I wanted anything else, AHS could pay for an upgrade.

My heating unit was blowing air but would not generate warm air. I had a number for American Home Shield and I called it. It was very easy. And when I was assigned Crispy Air, I googled them, and I was a little concerned because their feedback was either 1's or 5's. There was nobody in the middle. But anyway, I was very satisfied with the technician. Evidently, there was a burnt wire or the heat coils have an issue, and he resolved the problem. He was great, so I'm happy with the service.

I've kept American Home Shield for close to 5 years so far as the requests I usually put in online get taken care of in a reasonable fashion. Also, the contractors have been good. Snappy Plumbing & Heating came out last time and it worked out fine.

A technician came out on the 9th for the washing machine and at this point, the issue is a month old and still isn’t resolved. I’m still waiting on a part. I called a couple of weeks ago and AHS was supposed to get ahold of Sears, but I never heard back from them. I called Sears and heard that the part was on backorder and it could take another 21 business days. You’re talking about a washing machine and it’s kind of important to get it done.

Capital Control Systems came out to our home. The last time, it was for heating and it was a mistake on our part. We didn't have enough fuel in our fuel tank so we ended up just paying that bill directly to Capital Control. I think it was 200 and something dollars. We assumed that was our responsibility and they billed us directly. The contractor came out fairly quickly. It was a weekend too. The guy was professional. He explained everything he was doing. He told us how we could figure this out on our own next time if it was a fuel issue. He was pretty helpful in talking us through.

I've been with Home Shield for about nine years and they have treated me good. I can't find anyone else to do the work, the quality and the customer service like that. I did have a little argument with them but then we cleared it out. I usually pay $75 for the service call and they never charged taxes for it. But on one claim, they charged me the tax and I was asking why. The lady told me that it could be that the programs are slow. I left it like that and I didn't wanna argue anymore.

AHS communication and turnaround were decent. I was told a rep would contact me within 24 hours. Then a contractor called and he'd be out. Two different techs came out for my dishwasher. The first one came out, assessed the situation and ordered the part. However, he didn't order all the parts, so it took a long time to get my dishwasher fixed. Then the person who came out with the ordered part was able to jerry-rig stuff and make it happen. He was awesome.

They were great on all of our claims that we’ve had with them. Somebody reaches out to us almost immediately once we submit the claim, and then the contractor comes out within a few days. The process is really easy. We've had two appliances replaced. I would recommend them.

I lost the hot water heater and American Home Shield got Van Allen out here. They did an excellent job and they handled the claim very well. I’ve never had any difficulty in submitting claims. All you do is you either call them up or you can contact them online. Then AHS contacts you and tells you which contractor is going to get ahold of you, or you can call the contractor and everything is good to go. In 24 hours the contractor will contact you -- I’ve never had anybody that took longer than 24 hours to do that. I’ve had a couple of experiences with this warranty company and everything has always gone well.

Because of a personal recommendation, I opted to go with American Home Shield. I put in a claim for a pool problem and they hooked us up with Green Valley Pool. The contractor came out and fixed the pool. They were really good. This claim went fine.

Precision Appliance Repair fixed the washer. It now works as it’s supposed to. The whole process was fine. The contractor was on time and they called me a couple days later after I submitted the claim. They came out when they said they would. They had to order a part and came back when they said they would.

They have been prompt and they’ve solved every issue I’ve had. I submit claims over the phone and it’s simple. Other than when I waited for one company to come about a week, it’s been pretty much a day or two. They sent PDX Appliance to fix my dishwasher and the tech figured out the issue.

I've been with American Home Shield for about 15 years so far and I like that they always send dependable, professional, and responsible people to my home. Usually, they get the problem resolved on the first try. I submit claims both over the phone or online but the last one I did was online and they got in touch with me in a reasonable amount of time. There wasn't really a delay. A guy from Climate King came on out and serviced it. He knew exactly what the problem was but he didn't tell me that he was ordering a part. But once I called back because it started doing the same thing, the lady said, "Oh, he said he knew what it was and he's gonna order a part for it." So, the part came, he came on back out, and he fixed it.

With American Home Shield, I like that I can just message or go online and set up an appointment and my issue would be fixed. The last time Mr. Rooter came, they were fast and got everything done. But before, it seemed like they were lollygagging around the whole time and stayed for extra hours. They fixed the issue both times though.

The technician who came out was quite knowledgeable and courteous. He was on time as well. When he opened the electrical portion of the washing machine, the sensor that’s in there had come loose. And so, it wasn’t able to sense that the machine was full at whatever point. He just stuck it back in. In the middle of the sensor, there’s a rubber hose and he put it back in and explained to me how it worked.

The service was good. When I called American Home Shield for a heating claim, they took all the information in. They put a request in for service. ANC contractor contacted me back within a few hours and set up a appointment time. And then the technician came a little bit early. He explained everything thoroughly and did a good job. I was satisfied.

When the freezer had frost all over it and the refrigerator section had water on the shelves, I filed the claim online. When the website says refrigerator, it says something stupid, like it's working and it's not. I had to do "other" because I couldn't list what was wrong with the refrigerator. You only get an option and don't get to comment. I'd like to see the website improved so that a comment section is available so you can say what the issue is so that the contractor doesn't show up blind. Also, I have two accounts with AHS and every time I try to go in, I have to figure out which address I'm at.

Everything’s been great. The issue with my plumbing was fixed. The technician from Star Services was professional. He completed the task.

We’ve had American Home Shield for over 20 years in all of our properties. Before they even start talking to you, they want a credit card or debit card to charge your payment before someone comes out. We had an AC issue and Kasinger Mechanical couldn't find anything wrong with it. We didn’t know what happened. We tried for two days to make it work but wouldn’t do anything. The guy who came out went upstairs and had my husband turn it on downstairs. We paid 82.50 for nothing.

If I’m home or if I’m running from property to property, I do the claims over the phone. One of our tenants had the dryer repaired. The contractor came out and repaired it. We’ve had several repairs and American Home Shield has been great.

My wife checked a few companies and decided that American Home Shield was the best in terms of the price and the service, and that was why we went with them. Submitting claims with them has been very easy. We make the claim, somebody comes in and takes care of things. They helped us with the garage door opener, and the pool service. There was a leak and they took care of it. At the beginning of winter, the furnace was not working well. Their contractor came and took care of that as well. AHS keeps us informed about what is happening and who is coming. So, we are very happy with it. We are very satisfied, overall.

There was water coming out from the bottom of my refrigerator one time. My wife submitted a claim to AHS and they sent Jonathan Bidwell Appliance Repair. The tech said that there was some tubing that was clogged. The repair was very well done.

My hot water tank was 10 years old and it sprung a leak and it needed to be replaced. Submitting the claim for that went very smooth. And from the time I filed the claim until we had a new water heater, there were about 5 days that passed. Wise Plumbing and Heating came out and they did a great job. I’ve had American Home Shield for about two and a half years and everything has been great.

My daughter has AHS, and then a friend at church, too. I said I’m afraid to use them ‘cause when I need work done, I need it done. I don’t have time to wait to have somebody come out. She said, “Call them. We don’t have that problem.” I said okay. Recently, the hot water heater was leaking. I called American Home Shield to submit a claim. The rep was fine and pretty quick. In a little bit, the contractor called me. He was good. He replaced the hot water heater. That was the first time that we had to use AHS, and I was really impressed.

I called Heros Plumbing Service after I submitted a claim online over the weekend and I got their name and number. I called them first thing Monday morning and they set me up a time between 9:00 and noon. They were here early, took care of the problem, and were gone in 30 minutes or less. They were friendly, helpful, and courteous and I had had them here once before. And he also had been in my next door neighbors the days before fixing their hot water heater. It was an epidemic around here, so it was fine. I've been happy with American Home Shield and with the contractors they've sent out. I had never heard of Heros before, but everything's been good so far.

Our furnace wasn't working properly. I called AHS and submitted the claim and they assigned us a contractor. They said we would be contacted within 24 hours to set up an appointment, and we were contacted within 24 hours. We were satisfied with the service provided by A-US Air Conditioning. The furnace has been working properly since the second visit.

After filing my plumbing claim with AHS, someone came out really quickly. However, right now I have an issue with the furnace and there's a person who is not taking care of it. I've called two weeks ago and they're still not doing it. I have to pay out of pocket and I have no choice now. The tenant went to complain to the management company that he was getting sick and went to the ER because the heater was not working. The management then told me that this has become a legal issue.

Our first request was with a company called Plumb Genius and I would not recommend them. It seemed like the contractor didn't wanna be at our house to address the issue. He was very short. He was looking for a plumbing cleanout in our backyard, for example, and he just kicked around some dirt with his foot then he said he couldn't find it and that he couldn't do his job. He went back to his truck and closed out the ticket before we even had a chance to talk about it or to look further for the plumbing cleanout.

Something was popping a circuit breaker so I called American Home Shield. My interaction with their rep went excellently. Rush’s Repair Services came out and they were excellent. There was a wiring problem, and everything has been working now since the repair. It was an excellent experience.

The oven thermostat or the sensor kept running up. It would be cold then it would be hot, then it would be cold then it would be hot again. Fidelity Appliances Service came out and they were fabulous. The tech knew right away what the problem was. He had the parts and he fixed the oven in less than an hour. He was in and out, and he didn't leave a mess. He was very nice and knowledgeable. He was here when he said he was gonna be here. And that's the kind of service that you need. He's one of the best servicemen I've had in a long time. For 16 years that I've been American Home Shield, I like that hey usually send out good people.

I got American Home Shield in July of 2018 when we bought the house. The Realtor paid for it the first year and I extended it the second year. There were two problems. One was a dishwasher, another was a washing machine for washing clothes. With the most recent service, I was very happy with the service provider. The previous experience was a complete failure. The person came out, didn’t touch the machine, just collected my $75 and left. I really can't recommend American Home Shield. Two of the five experiences I've had with them have been positive. The other three have been negative. I felt like I just got lucky with the one out of three service providers, which were responsible for two out of five service visits on two different systems.

We were having intermittent issues with the furnace not turning on when you adjust the temperature. When it's turned to where the heat should just come on automatically, it wouldn’t. So, sometimes you have to just turn it off and turn it on again. It wasn't doing that while the technician from R Harris A/C & Heating was here to check it. So, we weren’t exactly able to diagnose what it was. The technician said it was possible the circuit board could be starting to go out. He was informational and told us just to keep an eye on it and if we needed him out again, that he would look at it further. We liked him. We had a great time with R Harris A/C & Heating. Since the repair, I think it’s mostly coming on automatically but it’s not acting up very much.

I submitted a claim over the phone to AHS because there was something wrong with the furnace. It took the contractors only one day to come out and he was really great. He walked me through. He was really detailed and told me what was wrong and did a little test. So, he was very pleasant. Everything is great now. I appreciate AHS. They are awesome and I’m glad I signed up.

Hers & His Plumbing was very good, very cordial, and very considerate. They explained everything and was prompt. Part of the issue was a leak under the sink and then the service guy checked the septic tank to see if it was clogging up because of the backup. I was well-pleased with American Home Shield. I called to submit my claim and then they called me back and told me I would expect the call from Hers & His within 24 hours.

I did a claim with American Home Shield when the thermostat on the heater was bad and shorted the wiring out. I just logged on online and had the claim submitted within five minutes. It was easy. The contractor called me within 10 minutes and told me they had an appointment within the hour. They came right out and replaced the wiring and the thermostat. And it was excellent. With American Home Shield, I have peace of mind knowing that I don’t have to worry about stuff. I just worry about paying my monthly fee and then a service bill, basically my deductible for anything that happens in the house. When the renewal came out for my policy, though, it went up like 45% without any real reasoning why it increased. Other than that, it has been good.

I had a leak. One was on my dishwasher, it was bubbling up off the top, and in my bathroom. I submitted a claim to AHS and I like the contractors that they sent. I’ve had them for a while and the quality of work was good. Everything's been great since then.

My AHS claim for a plumbing issue went great. The guy from Red Dragon Plumbing came out, fixed the plumbing issue and was on his way in less than an hour, and I was able to go back to work. It got to the point to where it was getting tired, but somebody stuck with it and just did what he had to do. He kept a professional head, even though it was getting annoying. I would recommend them to anybody. He gave me some knowledge how to go around it if I run into that situation again. But overall, it was a great experience. I like that I don't have to call and wait and hit different numbers, so submitting claims online is preferred. It may not be for the older crowd because they like to talk to people. But if it's something as simple as what it is, you just file and pay your $75, have the people come, fix the problem and keep it moving. It saves a lot of time.

There was water dripping from the air conditioner vents in the middle of the winter, so I called American Home Warranty. The claims representative I dealt with was okay. She told me who would be coming and then the contractor called me. My husband said the contractor was great. He went up there and looked at everything. He really liked him. We, however, still have a problem because it dripped the other day. My daughter was sitting on the couch and she said something just dripped on her. I said, “You’ve got to be kidding me. Why is there water coming from the air condition ducts in the ceiling in the dead of winter?”

Everything was addressed and fixed when we contacted AHS about a plumbing issue. A pipe was disconnected. It needed to be reconnected a seal replaced.

Where do I start? I called on Jan 15th to inquire about the service. I decided to give it a try. I was told I would get charged my monthly due a month from that day. They then charged me 680. I called about that and it took them for ever to figure it out. They then said they would refund me and it will go back to normal. I log into my online account and then it said I was past due. I called again (4th) time and was told it just needed time to adjust. They promised it would be fine. I logged in the next day and it then said pending.

Been with American Home Shield for 2-3 years, have had a few things repairing without issue until we had to have our water heater replaced. Then the problems started. AHShield haggled a contractor that didn't know our my city's local codes. The contractor wanted to add insignificant upgrades that are NOT need for the repair to be done. I checked with local city codes and we are total up to code.

Had AHS warranty from 2005-2020 on a residence in NC that had become a rental home after we moved to the West Coast in 2006. Nothing but deflection from these guys on any issues we had with HVAC or otherwise. Pay attention to the details on what is covered because unless specifically listed, they don't care. Also, when issues arise, expect that they will send someone out who ensures no claims come against AHS. That was our experience when our AC quit and AHS found every reason they could to not cover anything to help. Isn't the point of home warranty to help when disaster strikes? The cherry on top is the $50 fee they hit us with when we sold the house and wanted to cancel our coverage. I suppose being a customer for 15 years means nothing. I wouldn't choose this business again, and I would suggest others consider another home warranty solution.

Requested service for a shower valve 12/29/19. AHS sent out a repair company who couldn't do the repair. They then sent it to another repair company who said they could repair it but needed to order parts and they should have them within a week. That was on 1/6/20. After repeated calls to the plumber, that were not returned, and to AHS, I asked to speak to a supervisor. The supervisor told me that they contacted the plumber and parts would arrive by 1/22/20. Talked to the plumber and they said they told AHS the parts would be in by 1/27/20. Called to speak to an AHS supervisor and the person said "AGAIN?" and hung up on me. Now been without a shower for nearly a month. Won't be renewing a home warranty with AHS again.

We contacted Home Shield a week and half before Thanksgiving 2019. Our stove completely stopped working. They sent out an electrician who determined it was not electrical issues. The whole unit would need to be replaced. They refused to replace the stove/oven and said they could fix it. Meanwhile I did not have a stove/oven for Thanksgiving nor Christmas. It is now the end of January 2020 and I still do not have a fully functional stove/oven. I am very frustrated with this company and will never recommend them to anyone.

My problem was leaking 2 faucets of Shower. I call for service December 17 and Today January 23 It wasn't solved. I paid my service fee and the service company made an inspection, ask the parts then they arrive in January at home. Then we call them to come and fix it and surprisingly they want to collect a TRIP CHARGE from us. I claim to A H Shield and then Provider change version telling that they fix it in the first visit and then this is another different service to collect. The necessary service always was to replace Cartridges in two faucets and they NEVER DID. The provider told A H shield that the second "new service" will be replacing a handle broken, but it is not true because it doesn't cause leak and besides it is very cheap and very easy to replace it, only one screw that was made by us in 5 minutes and it is already done. It doesn't need to be repaired.

We have had a contract with AHS for more than three years with ZERO service requests until today (but continuing to pay higher premiums). Our gas furnace that heats most of the house is not working at all; it’s 35 degrees outside and 60 degrees right now in the house. AHS’s idea of an acceptable response to an urgent issue is sending someone within 24 hours. We are scheduled for tomorrow. Seriously. I would NOT recommend using this company.

When purchasing my home we requested that the sellers buy the home warranty plan from American Home Shield. The sellers paid $600 and I’m sorry we required this of them. A total waste of money. Two months after moving in a tankless water heater stopped working and another caused a rupture in the plumbing. It took multiple visits by rude service people hired by AHS to decide that the water heaters had a pre-existing condition and the repair wasn’t covered. What’s worse, the plumbers who spent so much time in my home would not return to do the repairs/replacement even at my own cost, and after they said they would. They didn’t show up after several attempts. They wasted almost two months during which I did not have hot water. I had to find my own plumber who got everyone efficiently. What a waste of time and money dealing with AHS.

Ever since we moved in, the sink had been backing up constantly. American Home Shield's contractor had been through a couple of times to snake it but he ended up doing like a hot water blast and getting a whole bunch of grease and gunk to come through. It was like candle wax, paraffin and baking grease. He said it's possible that someone, the previous owners, deliberately poured it down there spitefully. It seemed intentional. But it has been fine since the repair. The contractors were great.

~Tresa~ A very disappointed customer

My sister has AHS and she's been telling me for years to get them. I got the warranty, and I'm satisfied. Access Appliance tried to fix our appliance three times. The customer service let me know when they were coming. They kept me up to date when parts were being ordered. They did okay. It's just somehow the appliance couldn't be fixed.

The guy from Rap's Heating & AC came out on time, and everything was good with my claim. I just had to call them back something simple. When he changed one of the things that were leaking, I couldn't get the knob in my shower to turn. I couldn't get it hot and I had to take a shower. But that was a simple fix and he was very nice and professional. He gave me a heads-up on the timeframe. He told me to call back if my shower continues to drip because I had like a 30 or 60-day from what he did to it. He was very honest. He said, "I'm not sure if this is gonna fix it or if there may be more work that will need to be involved with it." He told me to kinda keep an eye on it and get back to him even within that timeframe. He said it might need something more expensive. It's still dripping occasionally, so I'm trying to keep an eye on it.

Brooks Appliance Repair came out to look at our oven that stopped working. The lower element blew. Getting the oven back up and running probably took close to two weeks though because the guy had to order the part and then the holidays, Christmas were in there. But the guy was good and the oven is good now. I did this claim online, which went fine. It's usually fairly quick for AHS to send someone out.

For my recent claim, AHS sent AAA Appliance Master. The tech was really great both times at fitting us in first thing in the morning so we're not missing several hours of work He had to order a valve to replace in the washer. He came and put that in. We've had very timely service through AHS.

My heat wasn't working. When I put in the claim online, I was notified by just a few minutes. The contractor said they could come out that day. But they ended up coming out a day or so later. There were two different people that came out and they both seemed to be okay. One guy was very professional and respectful. It was wet outside. He even put some shoe covers on.

The heater wouldn’t come on so we submitted a claim to AHS. My wife called them and told them what was the problem. They said they'd send a person out. The contractor came out the next day and knew right away. Basically, within five minutes he found what was the problem. Everything is working fine since the repair. Everything we have called AHS for and the contractors came out, they fixed it. And they knew the problem right away and they handled it super. When my wife is happy, I’m happy.

The contractor that AHS sent showed up when he was supposed to. He also seemed to be knowledgeable and was very polite. The heating appears to be working a lot better than it was before. I have been pleased with the service of AHS. And the fact that they do send someone out who’s been able to fix most of my problems in terms of plumbing, and heating and air. We only had one heating and air problem, but we had more plumbing.

My plumbing claim with American Home Shield was handled very well. I had like a blockage in my tub, and Dave and Sons had to snake it and they got it cleared. I've been with AHS for some years, and I had one problem with one plumbing company. I told AHS not to send the guy here any more. He was nasty and trifle, and he half did the job. AHS sent another plumbing company out.

I've had AHS for the last three years. I had them under my last property too. They sent out The Locksmith Company to rekey my new house. The contractor was great and it didn't take him any time to do it.

The guy from Arizona Sunrise Lock & Key, for the rekeying claim, was fabulous. He was very professional and friendly. He got the job done.

Pipe Dream Plumbing was great. It was super easy to handle this claim and everything was resolved. They were very professional, and they showed up within their provided time. American Home Shield was good in communication, and they were friendly and professional too. So, it was a very smooth transaction. I also like being able to do everything online.

American Home Shield sent someone out right away from Plumbers Inc. and the repairman was wonderful. We told him what the problem was then he went to the kitchen sink and he knew right what it was. He went back out to his truck and got the tools and came back in and showed us what was wrong, how the dishwasher, when it emptied, it came out through the air gap instead of draining into the sink. He fixed that immediately, didn’t take him any time at all, and that was really great. He knew exactly what he’d been doing. I was very pleased with the company that AHS picked out this time.

One side of the house had no power and we couldn't figure out what it was. We tried an outlet, there were several outlets out. The first guy from McMillan Construction came out. My renter was there and he told the renter that it was beyond him and that he'd have to make an appointment with the owner or someone else who had more expertise in that matter. So, we made an appointment for the next couple of days. Two guys came out and they did a wonderful job. They had a tracer and they found out what the issue was. One of the outlets between the refrigerator and the microwave had melted and it caused the rest of them to go out. So, they changed everything. My renter was very happy.

The contractors sent by AHS have all been good and I really haven’t had any issues about the quality of their work except for one time when I had an issue with a ceiling fan. AHS' website specifically said that ceiling fans are covered so I paid the $125 fee to have them come out here. The technician came out and said that American Home Shield doesn’t cover electrical which I thought was a bit misleading. I contacted American Home Shield and said that I want my $125 service fee back. If I would've known, I would never have scheduled the appointment. That took three months of back and forth, but they eventually provided me with a refund of that service fee. They should expressly state that they don’t cover electrical on their website so that people wouldn’t pay the money and have the technicians come out.

I reported an issue that there was a leak coming from our condo. I made the call and the plumber from Patriot Plumbing came out within a week. They said the timeframe was that they would show up between 10:00 and 1:00 and they were there on time. It was a very smooth transaction. They were in and out, and did the necessary research just to identify that in fact it wasn’t anything coming from our condo. Everything was perfect.