American Home Shield Reviews

So far, AHS has been great. There was a leak in our guest room ceiling and I submitted the claim over the phone, and they were able to help me. Other than the wait time being a little long, the experience was fine. But still, it was better than the previous time. During our last incident, I was on the phone waiting for a rep for over an hour. This time the hold time was just 15 minutes. AHS dispatched someone to see if there was a problem with the heater or air conditioner on that floor closing it. The contractor said that there appeared to be a slight clog in one of the heater pipes. He cleaned it out and said, “See what happens from this point if you still have a leak or not.” Another time we had a problem with a bad plumber and as soon as I called AHS back, they referred our claim to a different plumber and rectified the problem. Moreover, they made the appointment in 24 hours.

The pool pump stopped working and I did a claim for it online. American Home Shield sent a contractor who came and had to order a part then come back the next day. We’ve used the pool pump and it’s been operating perfectly. American Home Shield has always been very good for the few times that we’ve used them. The only negative thing is it's really hard to find somebody to talk to. If something doesn’t get fixed properly, it’s really hard to get a hold of American Home Shield. I have to wait on hold for a very long time. Still, I would recommend them.

I was at the house and I started feeling very sick, nauseous and having a horrible headache. For some reason, I wondered if there was a gas leak so I called the gas company and I called the HVAC people who had just installed three new propane-powered heat pump for us. Everyone came out and checked stuff out. I left the house and went to our main house then they called me and said that I have carbon monoxide leak and we had to have someone look at it. We have an American Home Shield policy so I called them and it was awesome. They sent someone out the next day. The contractor said that they can't repair and they have to replace the whole furnace. That time, it was really cold, and so I asked how long it will take but it was a very short time.

We were having a problem with backup in the bathroom and I called American Home Shield either Friday night or Saturday morning. The claim was taken care of very quickly, but they didn’t tell the contractor Wolfe Plumbing that it was an emergency and that I was handicapped so couldn’t go upstairs to use the upstairs bathroom. It was a miscommunication between American Home Shield and Wolfe Plumbing. They got here on Monday and the guy from Wolfe apologized immensely. He said he was so sorry and that he didn’t know it was an emergency.

On Easter weekend, my AC wouldn’t work -- the outside unit stopped. I went online and filed a claim with American Home Shield on the same day and it was a very easy experience. The contractors that came out did good but it turned out that I had to replace the whole unit. I did not have AHS do it because the price was almost twice the price of another quote that I got. But everything went well. I got the part that American Home Shield paid towards the new unit quickly.

A burner on my stove is not working and the water dispenser in my fridge stopped working, and I had an issue with the microwave not being safe. So, I submitted the work request to American Home Shield on the eighth and the contractor came out on the 11th and did a diagnostic. And then they said they would be submitting the information to AHS so that they could get the process started of replacing my microwave because it is unsafe and getting the parts to fix the other two items. But nothing has occurred since that time.

Our heater wasn't heating the house anymore. The average temperature was 50 degrees, and it was an issue. I contacted American Home Shield about it and they sent someone out. It was a simple repair and American Home Shield did a good job.

The last claim I filed was online and was for the toilet. I sent the form, requested their service and that was it. The contractor's visit was very brief. It took him about five seconds to fix it and left. Everything is fine now.

I recently put in a claim for my air conditioner and did it online as it's quicker. I originally had somebody else come out and do a maintenance on it and change the oil on the cooler, but they said they found a bunch of stuff and tried to sell me some stuff. They basically lied to try to get money out of me, so I called American Home Shield and the tech that came out said there was absolutely nothing wrong with it and that it was working perfectly. AHS was timely and convenient, and everything was good.

My experience with American Home Shield has been fine. So far, everything is good. The blower pump was making noise, the impeller. I went online and filled out the form and clicked enter. It was easy. The contractors were nice and polite. They were on time and took care of the problem, and were out about half an hour. The repair took a couple of days but that's fine. I was more on my schedule than theirs. We've had it for 10 years now and everything has been great. Their reps are very friendly and knowledgeable, and claims are very easy to file. Hopefully, you don't have to file too often.

There was a clog in our plumbing and I called American Home Shield. They set up a person that couldn’t get to me very quickly and I said that that wasn’t acceptable. They then switched to another person that could get to us right away. That person did a fantastic job, and the plumbing has been perfect since the repair. My experience with AHS was a breeze.

I've had AHS for over 10 years and I recently had a plumbing claim on a rental property. It was with the single lever faucet in the shower bath combo which wasn't secured properly. And then the diverter where you pull the little lever off where the shower comes out or the bath, they're both running. However, there's an issue where only part of it was repaired and then the other was denied which I don't agree with. I was on hold for 18 minutes when I spoke with an agent and they never came back and I finally just hang up. We're selling the property so I don't have any more fight in me and I just let it go. This past experience wasn't great. But over the span of years, the warranty has been fine.

My AC unit was not blowing out cold air, so I submitted a claim to American Home Shield online. I couldn't really call in because it was hard. I’d been on hold for over an hour and most of the time that I call in, I was gonna wait hours unless I call first thing in the morning when they first open up. Then I might get about a 20-30 minute wait, or I could try late, and I’d be there right before they close and hope someone answers. But I learned after the first couple of times that I couldn’t call. They said they were too busy. But after I submitted that claim online, they sent me an email confirming with the name of the air conditioning company and their phone number. Then I called and scheduled an appointment.

When our furnace was making noise, I went online and filed a claim with American Home Shield and the process was okay. There was a scheduled time for the contractor to come, which was a period of time in the afternoon and he did not come. And he was supposed to have been here by 4 o'clock, and at 4 o'clock, he called and said he was running late, and he would be here by 8 o'clock pm. So, I was disappointed that he waited so late to tell me that he was gonna be late. He should have told me sooner. And I waited and waited but he did show up several hours later and worked on the furnace. My husband said our furnace is making a new noise now, but we haven't submitted another claim.

The garage door wasn’t working so I called American Home Shield and things went into motion. The contractor they sent did excellent work. Everything was perfect. I would recommend AHS.

American Home Shield sent out the contractor A1 Plumbing for a plumbing issue I had. Everything went good in submitting the claim over the phone. Then the plumber came, did what he had to do and it didn’t take him long. The issue was fixed and there are no complaints. American Home Shield took care of business and that’s what we needed.

I have waited 3+ weeks to be reimbursed for the $400+ dollars I had to pay out of pocket to my plumbing company. American Home Shield took a week plus to NOT put me in contact to one of their contractors. Every time I called they informed me that it usually takes between 24-48 hrs to be matched with a contractor... after it had already been a week. They finally offered to authorize me to use my own contractor and be reimbursed by them. So I got my plumber over to do the work and they have been unable to settle the reimbursement OR give me ANY kind of communication.

I had a stoppage problem. Called for service, said I would have the problem fixed within 24 hours. Since this was emergency. I had to call them at least 5 times. Checking on service over 24 hours later. With no service, they said they could not find anyone. Finally I was able to get somebody myself. Which I had to pay out of my pocket. This insurance is a scam!!! Worthless!!! Customer Service was bad. Took forever to talk to someone. Then they would mess up my name. Then laugh about it. Which I see is spelled wrong as well.

We have been customers with American Home Shield since August of 2017. At first when we made a claim they were very responsive. That changed in 2018. First we had a problem with our dryer. We filed a claim like we always do, online. We were assigned to a company to fix the dryer. After hearing nothing from them, I tried to call them only to learn they had a voicemail that was not set up. The following day I called again. The person answering the phone did to identify themselves and I was unsure if I had reached the company. When I finally got someone on the phone who did know what was going on, they told me they had a procedure scheduled and would not be available for yet another day.

American Home Shield used to be a good home warranty service. In the last 3-4 years it has become a service that is not worth the price. The last two service calls we had thru AHS, the contractor came out, looked at the covered unit or appliance for 5 minutes, and said they could not fix it. First one was a leaky dishwasher (which was actually REPLACED by AHS about 8 years ago!), which they said was improperly installed. Second was a leaking garbage disposal, which the contractor came out TWICE and did nothing... After the request to AHS clearly spelled out a garbage disposal problem. How hard is it for them to put one in the truck on the first call?

My dishwasher was supposed to be fixed in January. 2 separate companies were sent and they both said we need a new dishwasher. I called AHS 2 weeks after not hearing from anyone, I was told a part has been ordered. I told them that is not the recommendation I received. They tell me the part needed is on back order and they do not have control over that. Poor customer service. Meanwhile they collected $100 deductible way back in January. They do not have ETA as to when part will come in. It's been 4 months. Work is not done.

They have worked with me and resolved the issue.

I don't know who is giving me the runaround. I requested service on my washing machine on April 23. It's May 3 and it's still broken. The contractor came on April 24 and said he needed to order a part and hasn't been back since. I've tried 3 different numbers to contact American Home Shield but they won't answer the phone. I've left 3 messages with the contractor and he won't return my call. I paid the deductible of $109 and all I have to show for it is a broken washing machine. Maybe it's not American Home Sheild's fault but they could at least answer the phone or provide an e-mail address so I could notify them and maybe get this rectified. I'm hoping that by writing this review they will make an effort to contact me.

Our garage door opener didn’t work so I filed a claim to American Home Shield and did it online. The contractor did a great job. He came on time and fixed the issue very quickly. It was completed in his first visit. So, all worked out well. It was a very good experience.

I’ve called American Home Shield when I had a stoppage with my sink. The same day, they sent somebody out and they repaired it. The contractor knew exactly where to go, was very neat, clean and professional.

I called American Home Shield and the rep was good. Also, the contractors were excellent. I had a leak in the front yard and they came out. The plumber identified that it wasn’t a water main leak. They said it was an irrigation leak so I had to get the sprinkler guy to come out. That wasn’t covered under American Home Shield, but they usually cover things that I have them out for.

I have dealt with companies that don't have integrity but American Home Shield has integrity. They are also very prompt. And I have an excellent experience with them.

I have used the website of American Home Shield a couple of times and when I put in a claim, I submitted it online. You can get in touch with the contractor by the next day or you get a call right back up. The contractor and I got to talk and he told me how the thing works so that’s pretty well and they were great. They knew exactly where to go and told me what part to change.

My refrigerator is not working at all now and I think it's the control panel. Pro Appliance came out three times but never put any parts. They kept saying it needed to be defrosted and it was the fan heating it that's making the loud noise. It would stop but then come back on a little while later. There's something wrong but they never diagnosed or fixed it. I don't really have a problem with Home Shield as they were fine, and when it happened again, they assigned the job to somebody else. I got an email and I texted, but the new company never contacted me, so I just don't have a refrigerator and it's been going on for months already. I've lost food in my refrigerator twice now, and it's not a really good experience.

My heat pump wasn’t working, so I called over the phone for the claim. The claims representative was great, and the contractor AHS sent was very professional and courteous. The repair did not take long at all and he was knowledgeable of it. I wish I had got American Home Shield a long time ago. I'd recommend it.

Still Waters Plumbing was great. They let me know when they were coming and they got there on time. They were very personable and they explained what they were doing, why they were doing it and was very clear about it. Submitting the claim with American Home Shield was easy and now everything is good.

We have a Wolf range that has an oven and a cooktop together. It has a convection and a regular oven and the oven just stopped working on both sides. My husband called American Home Shield to file a claim. The process was very easy and within two days, a contractor was sent out. They called very quickly and made the appointment. They were here on time and did a good job.

I had a dishwasher that wasn’t working and my refrigerator was over freezing. The dishwasher was fixed the same day. The refrigerator ended up having to have two different calls. Initially, the tech replaced the filter and the main board, and it still was over freezing. So then he came and replaced a sensor and something else, and now it’s working great. I would refer American Home Shield. The technicians have been very professional. Navigating the website when I submitted the claims was pretty good too. Initially, I didn’t know that every section was sectioned off by the house. So, that was good that I could get more than one thing done at one time.

When our refrigerator water dispenser would not stop running, I called and talked to somebody at American Home Shield and they said they'll have a representative come out. The service company came out and the technician guy was pleasant. He looked at the fridge and I was pretty explicit on it when I told them what was wrong with it and its model number. The service company said that they have to order the part and they’ll see in a week. It was a little bit frustrating but the technician came back in a week and fixed it. It’s working correctly and everything has been good since.

My water heater was leaking and I contacted American Home Shield. I paid the $75 fee, then their preferred plumbers came over. The plumbers were responsive but it bothered me that they charged me extra. They had to adapt the water heater that they put in to the plumbing of the water heater that they took out. So, they charged me for actually doing their job. The plumbers wanted to get a credit card upfront and I said “No.” I told them that they had to perform first. AHS should tighten up on their contractors. They should regulate the financial arrangements that the contractors provide. They’re handing the work to the contractors and have influenced that type of situation. The incidental cost charged by a supplier should not exceed the amount of the deductible paid by the customer.

I called AHS because my plumbing was backed up. I live in Blythe and they arranged for a plumber from Riverside to come in. Then, when he arrived, he ran around like a chicken without his head on and told me he couldn’t do anything because he had to go through the roof. He had to go back and make a report. So, I waited and the next morning, I called AHS and they said that they had denied the service because the guy said he had to go through the roof. I was also told that I had to hire someone else if they didn’t cover it. So I called a local plumber who came and unclogged my plumbing, and he was gone in less than half an hour.

I submitted a claim with American Home Shield over the phone for a dryer which was not drying properly and it took six weeks for them to finally get somebody out here. Everybody was just so busy. There was a D&D first and they never called or came out. Then AHS said Sears and they never came. Then they did Murphy’s, who came out the next day and they were good. Everything has been better since the repair. I’ve always enjoyed having a warranty. And maybe it’s just because it’s a dryer that it's a bit harder. But usually AHS is much better about sending somebody out to help me.

My recent claim with American Home Shield was for the plumbing. There was a water leak in the bathroom. Submitting the claim was good. I did this by phone, which is how I usually do it. They took care of the problem right away and sent somebody out to fix the problem. The contractor was professional and took four days to fix the problem. I had a good experience with American Home Shield.

The air-conditioner compressor wasn’t coming on. The contractor that American Home Shield sent showed me this button to push to restart it and said that it was working fine and it did work. But after it would turn off, it wouldn’t restart again, so I called them back and they installed the fan motor and something else. I, however, didn’t get a receipt or invoice ticket from the second job, so I didn't really know exactly what they did but they fixed the AC. Still, the contractors were very friendly and they know what they were doing. It was just disappointing that the first visit fixed it but it was more than what the eye perceived. But I’m not faulting them for that at all. That was fine.

I'm a big fan of the American Home Shield service. When I bought our house back in 2005, a lot of the working parts on the major appliances were running out. Instead of going to the manufacturer warranty, using American Home Shield is the best avenue to leverage. I've never had any issues with scheduling online, the vendors, the relationships and the timely response. Everything's been perfect and positive.

When I scheduled a claim online to American Home Shield, it was simple and they got back to me within the day. It was for the pool pump and the contractor ultimately fixed it but there was a lot of confusion. They ended up taking the motor with them and then I contacted AHS who said that no work was authorized yet. They ended up replacing the motor with a new one so that worked out well in the long run.

American Home Shield is excellent. I needed a heater pump and a control panel for the hot tub. I filed a claim with American Home Shield and I got to someone quickly when I called. The tech they sent was very professional and thorough that it took him a month to finish the job.

American Home Shield's website was good. Their contractor, Appliance RX, was good as well. I'd recommend them.

We had an AC claim less than two days ago and that was completed and done. The contractor came in within a couple of days and got everything handled. I also had a plumbing issue and the experience was great as well. However, when I submit a claim, the options aren't specific enough. So, when I submitted my claim for the washer or dryer, I couldn't specify that the problem was the hot side of the washing machine because there was no way to put that into the actual request.

We had a refrigerator and a stove top repaired, and everything went fine. When I submitted the claim, I called it in. Then they had to get one part for the stove top which they kept us in the loop by text or email. So, we knew when they were coming. That worked out fine. My experience with AHS is so far so good this year. Last year was a little different story. The air conditioner had some problems and the air conditioner company wasn’t as good as this agent. The company was probably a little overloaded. If you’re selling your house, AHS is a good thing to have. It’s a good selling feature ‘cause I know I bought the house with it and I kept the program going. It gives you peace of mind and it’s good to have while you have your house.

We had a plumbing issue and I called the plumber and they submitted the claim to American Home Shield. The plumbers came here the next day and everything has been fine since the repair. Having a warranty on my property is very valuable because it is very convenient. I’m satisfied with how AHS handled my most recent claim.

The drain was backed up, so I called it in and the American Home Shield reps were good and friendly. The technician was out within a couple of days. He was friendly and knowledgeable. But he wasn’t able to get the repair and it ended up being on the city’s side. So the city has gone out there and repaired it. But overall, American Home Shield was good and I would recommend it.

I filed a claim for my AC with American Home Shield. Efficiency Experts came out and they were very good. On the other hand, AHS denied my claim and they told me why, but I didn't agree with it. I figured cancelling AHS.

We’ve had claims in the past with American Home Shield. When our refrigerator stopped working while we were on vacation and we came home to a moldy refrigerator, I called and gave the information. AHS said that I’d be contacted within 24 hours. I then got a text and an email. They set me up with Big Al’s Refrigeration which was great. They had excellent communication and the service people showed up when they were supposed to be there. They explained everything and were wonderful. We had to order a part and they called when the part was in. Their guy came on a Saturday and fixed the refrigerator. Everything was great. So far, the refrigerator has been good. I’m very happy to have AHS. We’ve had to use them more than I anticipated and every time, it has been great.

The dryer broke so I submitted a claim with American Home Shield online. The tech came in the next day and he called that he was going to be a little early. He looked at the dryer and he said that he didn't have the part and that he'll get back to me in a little bit. He left and he tracked down a co-worker who happened to have the part in his truck. A couple of hours later, he came back and put the part in. Everything has been fine since the repair. Our other home was with another warranty company and we would switch over to American Home Shield as soon as our contract was over because we really like their performance.

My washing machine was making a horrible noise. The technician sent by AHS came out in two days and they were great. They analyzed the situation, gave me a brief rundown of what was going on and told me the bearings were bad. They also told me that it would probably be cheaper to replace the washing machine but it depended on what AHS wanted to do. And to their surprise, AHS wanted to fix it, which resulted in a week delay in getting all the parts in. Then they came out and they had to completely disassemble the washing machine, replace the drum and all the bearings and then put the washing machine back, which was about a 5-hour process. It would have been cheaper for AHS to replace the washing machine, but our washing machine is working so I have no complaints. I’ve already recommended AHS to all my friends.

My AC unit was leaking. I submitted a claim online to American Home Shield and they called me quickly. I had a good experience with them. Also, the contractor who came out was very accommodating. But when they went in there the first time and tried to fix the AC and closed everything up, the AC still kept on leaking. I just wish they would have looked at it before they left.

I bought the house at the end of March. We moved in and none of the ceiling fans or the lights upstairs worked. Submitting the claim to American Home Shield went well but getting my issue fixed was different. We've had two different people out and it's still not resolved. The company that first came out really didn't seem to give any two cents about anything. The electrician pretty much did nothing and he wasn't here very long. They said they were gonna cut into the walls and start in my master bedroom. I'm like, "So you're pretty much gonna start in my master bedroom and cut until you find where the issue is? No. This doesn't make sense."

It went just fine with AMP Mechanical who American Home Shield sent out for my AC claim. I ended up needing to rescheduling the day because the weather turned really cold and you can't do anything with AC units when it's cold. I replied to a text they had sent and when I was on hold waiting to talk to somebody, they texted back. AMP rescheduled it for me and they showed up when we wanted them to. Then, they checked everything out and had it repaired within an hour.

We had heating and air and plumbing issues and filed a claim with American Home Shield. We had a home inspection done by the Buyers’ Inspection Group in Greenville to make sure there weren’t any major problems with the home. We had that report made available to interested parties including the people that have a contract about the house. But they also got their own inspector and their own inspector was the one who supposedly found a slight leak under the sink so they said that they want to have it fixed. Caroline, our real estate agent was the one who has handled all of this for us but I was there to let the guy from Rapp's in the house, cut the alarm off and show him where the supposed leak was.

The air conditioner wasn’t able to keep the house cool so we called American Home Shield. We have a renter in the house and they said that the contractor was really good.

The water heater busted and made a mess so I submitted a claim online to American Home Shield. It was fast and quick but they were supposed to have the contractor get back to me within 24 hours and four days passed without the contractor getting back to me. So, I called them on Thursday. They said that they usually don’t call out until the day before they come out, which would be on Monday. So, they will call me Friday. They never called Friday and when Monday came around, they never came. So, I called American Home Shield who got a hold of them and made them come out ASAP.

I had a plumbing problem in my bathroom. I called American Home Shield and I said I needed a plumber, and I had excellent communication with their rep. The contractor came over and fixed my bathroom. It went wonderfully and they were very professional. The bathroom has been fine since the repair except that it seemed like when he left, my kitchen sink got clogged so I was a little concerned.

I've had two different situations going on, one being the leak underneath my sink in my kitchen. I spoke with someone from AHS, and though I wanted to speak to a supervisor, I found it difficult for that to happen. They said they needed to get some information and I gave them that. Once I got through to somebody, she said that it's their policy to resend the same plumber out to the job, which was fine. I wanted to request a different tech, but the one that came was very professional.

My interaction with AHS has always been very satisfactory and very responsive. When we submitted the claim online, we heard from them first thing on the first business day, and got it scheduled. Everything went very well.

This is the 3rd time we have had to use this warranty on our AC. We live in the desert, and in the summer it is incredibly hot. We turned on our request for service on 4/19/2018. It is now 5/3/2018 and the company, Anthem, that the AHS gave us as a servicer has just told us the part was ordered today and it is 7 to 10 business day to get the part... It will end up taking us a month to get this fixed and we are still out the AC for another 2 weeks. The forecast here is 106 on Sunday and have no idea how to live with no AC. AHS is not helping at all with this. I am very unhappy, again, at this point. Not the first time unfortunately.

Having AHS saves on large out-of-pocket expense. When I had a leak around my pool pump, I put in a claim online, and I didn't have any difficulty doing that. I've done it before. Normally, I've been called the same day but for this claim, it took a little bit longer. It was the second day after. The contractor did fine. He explained what he was doing. He tried one thing first and then stayed there to check it out to see -- and it continued to leak a little bit, so he did something different. He added a different connection to it and there’s no problem at all now. I also referred others to AHS.

I've had American Home Shield in my rental home and then I purchased it for my existing home. We've been covered now for approximately six years and I'm very happy with the service. I do the claims online and it was fairly easy. But then I had to contact them because I have two homes and I had to put two separate claims. So I had to call the customer service rep and they were very helpful. My refrigerator compressor went out and I had a great experience on that. The company that came out and did the work was prompt and on time when they said they were. The issue with refrigerator has been resolved and it's performing well and adequately now. All in all, American Home Shield is very professional, pleasant and efficient.

I had a claim with American Home Shield for our oven which wouldn’t turn on. We had just bought the house in June. I filed the claim online and it was easy. The contractor would have been there sooner and gotten it done faster if they have worked around our schedule a bit, but the guy was great. He was knowledgeable and he did everything he could. We’re a first time home buyer so we didn’t really understand how the whole thing works and he was able to answer any questions. He went out of his way. He let us know when he was coming to the house so we could leave work at that time instead of taken a whole half-day off of work, which was extremely important to us. He turned on the oven and it worked before he left. I would definitely recommend AHS. It was easy and we enjoyed it. We plan to renew for another year. I’ve already talked with somebody else to make sure that when they purchased their home that they have an AHS warranty on it.

I called American Home Shield to submit a claim and it was straightforward. CNJ Services then came out and they were fantastic. They were really good, fixed the problem and got out swiftly. Very short and to the point.

I needed a garbage disposal fixed and I submitted a claim through the American Home Shield website, which was user friendly. Discount Contractors came out and the tech was a good guy. He came in and as he was working, I sat there and watched what he was doing, more so because I wanted to understand a little bit more of what’s involved with the plumbing process. So, he was explaining as he was working. He did a good job and now our plumbing's been doing well. However, AHS is a little expensive. This was just wrapped into when I bought the house as the owner paid for one year, and I probably won’t do it again.

The water heater was all rusted and leaking so I submitted a claim online to American Home Shield. The process was great except that AHS should have a spot where we could tell exactly what was going on. The contractor that was sent came out once already, looked at it, took pictures and then took the pictures back to AHS to get approval for the new water heater. They're supposed to bring a new one today.

I had a plumbing issue in the guest bathroom, so I went online to submit the claim to American Home Shield. The submission process was really intuitive and easy. The contractor, according to my sister-in-law who dealt with him, was fine and the interaction with him was painless. That part of the issue was fixed. But, apparently, there is another issue that is not covered under the policy, I was told. So, that is going cost me another $300 to have that fixed and then he has to come back out to stop the issue on that stuff.

A lot of times, American Home Shield gives every reason not to cover you. And when I question and challenge them, sometimes I win, sometimes I lose. So, I’m not very happy with that. They also get the cheapest guys that are in the area so they are not really qualified to do the job. I called and complained about it. They told me I’m going to have to re-initiate another ticket or do something else. They have to choose, which is painful because they get the worst guys to come out here. We had our sinks and our faucets were declined. They broke it. I’m not sure if the guy who did it pulled it but they have to get him on that and he has to cover it. It went through a lot of fiasco. Also, some of the ladies that tend to the caller are not professional or they are very argumentative. They do anything and everything to try to get out of covering us. Sometimes, AHS is worth it, sometimes, it is not. I have to take a lot of time off from work in order to get coverage.

I had my wife call American Home Shield about our air-conditioner. My wife deals with the submissions of the claim but I have a little gripe or beef. A while back, I had a phone call and the woman said I needed to renew my insurance that time. I said I didn’t really need it and she explained what the insurance covered. I had a plumbing issue in a wall and it's usually accessible right through under the kitchen sink. But a plumber came out and told me that he couldn't do anything with it. It was either we're going to have to tear the outside wall of our household or remove our counter top or cabinets. What kind of crap is that? If the plumber can't come out and fix it without me having to remove a whole wall or vinyl siding or removing my counter top and cabinets just so he can get to it, then I don’t really think it makes sense for me having the warranty. And I paid for it every month.

I've been with American Home Shield for two to three years. I was very happy with the service done on the dryer. The contractor came and he found out that it was a blown fuse. He repaired it and now it's working. On the other hand, about two years ago, the tech took five trips to my house to get the dishwasher repaired correctly. Every time I have to take off for someone to come out, I'm losing a half day's pay. I could've simply bought a new unit. Also, the duct for my air conditioning sweats when it's running and it drips. The tech said that he couldn't cut into my wall to get at the duct work and he recommended to have an installation company come in and blow installation, but AHS was not gonna pay for that. He also said that if I cut out the sheetrock, he could come and wrap. I paid premiums to not worry about fixing things, and I paid a $100 service charge and nothing was done.

I had an issue with my air conditioning. The blade on the outside of the unit wasn’t running so I had somebody come out and see why. I filed that claim over the phone and got through pretty quickly. The technician who came out was very professional and very good. And it ended up being just a little bit of a wiring problem on the control box and the technician was able to fix it in a matter of minutes. So far, our experience with American Home Shield has been great. I would highly suggest them and tell my friends to go ahead and get them.

The pump for the filter of the pool stopped working. I submitted a claim online and I received an email almost immediately. American Home Shield notified me who would be calling. We had used the contractor once before and we liked their job performance, so we just went ahead and hired them. They replaced the electrical part of the pump and it's now working perfectly. This is the third time that we've used AHS. The two claims were with the pool and the other one was with the garage door opener. The people that they called were out within a day and everything was fixed perfectly.

The furnace wasn’t lighting and submitting the claim with American Home Shield was fine and easy enough. I tried to do it by phone but their phone process was not user-friendly, so I submitted the claim online. The contractor came out and it was great. They came when they said they were going to. So far as I can tell, the problem was fixed. I would recommend American Home Shield.

My refrigerator was broken and something had to be replaced. I called American Home Shield and the rep was very pleasant. They sent somebody that was good and very professional. The refrigerator has been working well since the repair. American Home Shield is prompt and they send out good workers. They've always done a great job.

I had a water leak in my AC and the techs were really good and very knowledgeable because it's not a normal type of air conditioner. Instead of having the air over the condenser, it's water, so a pump pumps water to the air conditioner and then, it pumps out. Where the water pumps out was leaking, and they fixed that problem. And then, it started freezing up and needed some coolant, so they came right back up and fixed it, and it has been great.

I had some electrical issues and I filed a claim online to American Home Shield. Their website was good, and it took a couple of days for the technician to get out. But the technician said he cannot do it so American Home Shield had to send somebody that does appliance installation. They had to schedule another company to come and do the repair. It took them about three days for the first technician to come and then another couple of days for the second technician to come. And then it took the second technician about five days to fix the issue. I like having a warranty on our property because I’m not next to the property, so I need somebody to handle these repairs.

We had a garbage disposal replaced as it was cracked off, and I submitted the claim to American Home Shield online. I’m an insurance agent so I’m set up to sell AHS, and that's why I know a little bit how the online thing works. The average Joe might not find it super clear but it was okay. Calling AHS is a nightmare and to get through to somebody the whole time was not impressive. But the plumber guy was fabulous and he was very knowledgeable. He would've been out faster except that we were gonna be out of town for a few days. However, AHS should get a unit that's similar to the one that I had. I was not super impressed with the unit that was put in. Although it had the same horsepower, it was much smaller and noisier.

I got American Home Shield coverage for the peace of mind and we've been covered for a year and a half now. Submitting a claim is easy and hassle free. When I make a claim, there's somebody out there to come and fix within a day or two. I've had to use American Home Shield twice now and both times the people or the contractors they had come out were courteous. And if I had any questions they were Johnny on the spot to answer them. I had an outside GFI that went bad and I submitted a claim online for it. A contractor came in and replaced it, and it has been excellent since.

We had a bad circuit breaker in the box and that was the one that the clothes dryer was on. Every once in a while, it would just reset itself. It was a pain but we just never remembered to file a claim or do anything about it in about a year. My wife finally got fed up with it. I filed a claim with American Home Shield online and it was very simple. The techs that AHS sent were very nice and they were able to resolve the issue in one visit. Everything’s perfect now.

It was very easy submitting a claim online to American Home Shield for pool plumbing. The contractor showed up and fixed exactly what they had to. I wasn’t home so they left me a note. Since the repair, the pool has been performing well and I was satisfied. I would tell friends that I had good experiences if they ask about AHS.

The heat pump on my air conditioner wasn't working right. The first time around, the first guy American Home Shield sent out did not install one of the items properly. And the Freon leaked out, which I had paid over $650 and have it repaired. I got to talk to the first guy they sent a little because he came back three times. He told me he was a handyman for 15 years now. But evidently, he did not know how to install the item properly. The technician had to come back and another gentleman came in. He knew what he was doing and did it properly. He had to go in and put in two things, a new switch and a new expansion switch so that it would turn off and work properly. It's been working fine since that particular time and they didn't charge me the second time.

My overall experience with American Home Shield has been mixed. I was very happy with our Sub-Zero refrigerator, but I had a couple of instances with our air conditioning were I was very unhappy. We moved into a home that was redone 20 years ago with a lot of luxury items. It has a Sub-Zero refrigerator that's been problematic and has been worked on many times and was worked on most recently by the guy AHS hired. I've submitted claims both online and over the phone. In this instance, it was online and it was painless. It worked that I was happy. The telephone people are nice but sometimes it was hard for us to get through on the phone.

My garbage disposal wasn't working for over a week. I submitted a claim to American Home Shield via my smartphone and the process was easy and simple. When the contractors arrived, my wife was there and according to her, they were good. Since their visit, the garbage disposal has been working well.

I had a plumbing issue and I never had a problem submitting a claim to AHS. It always works well and they have fast service. A line stopped up and the contractor they sent got it undone. It took him a while to figure it out, but he was an awesome person and he did a good job. I was outside with him the whole time and he was just a very nice person, a good Christian guy. He also seemed to really know what he was doing. I would use him for anything. I always tell people if they’re looking for something, I like American Home Shield. I’ve always had good experience with them.

Having an American Home Shield warranty on my property is nice. I went online and submitted my claim on an ice maker, and the website was fine. It took two days to get a technician out, and he was great, helpful and understood what the problem was quickly. But, the repair hasn’t been done yet. We’ve been trying to get a hold of the company and they haven’t gotten the part in and it’s been about a month now.

The sink was backed up so I phoned in a claim with American Home Shield and they were responsive. I wanted to do it with a contractor that they had recommended before and they said okay. The contractor came out the next day and they did a good job. Everything was great.

In January, my hot water tank went out so I called AHS and it took the contractor, Northwest Sundance out of Portland, Oregon, till February to get out here to look at it. They fixed it and they charged me $175 for a permit that was $50, and I never got the permit. The contractor brought the water heater. It did not have any stickers on it or registration. It looks like it was a reject. So, I kept calling because they said, “Oh, all that stuffed in the truck.” So I called the next day and their rep said, “Oh, we will send it out.” Well, this was February 8th and I’ve got it all written down. And for the next eight weeks, I called. “Oh, we’ll get it out to you. It’s in your file.” And then I called back and she said, “Well, I don’t know who told you that. I think you misunderstood.” I said, “Then let’s get it out there.”

The baseboard on both sides of the wall starting from my laundry room going to the other side to where the entryway is, was pulling away from the wall. The house has the red and blue hoses that run through the house for plumbing and it looked like it had to do with moisture or water leak as it was right there at the control panel where all of the plumbing was.

There was an electronic board that went out in the control unit of our furnace. The furnace wouldn’t ignite. When we’d have it come on it was quick. It was like it would try to ignite and the thing would shut it down immediately. I called AHS and they sent a contractor to come fix it. The tech went and got another board for it from the dealership here in Tulsa. The furnace was still under warranty, so the only cost was the $75 I had to pay to AHS. The furnace works great now. AHS was very nice, professional and did a good job. They were very responsive and I would recommend using AHS especially in this day and age when you don’t know what you’re getting. We were very pleased.

I just purchased my house and there was a slight crack that came up on a piece of the pool equipment. So, I made the claim to American Home Shield. The representatives organized it and they ended up emailing me or texting me the contact of who would be calling me. I worked with whoever they were contracted with directly from there. The claim was authorized so quickly and the technician was out within a few days. He was able to replace the part that needed to be replaced and have it installed quickly. The repair was fine. So far, the pool equipment is working. It was a very good experience.

There was water leaking from the ceiling and I called it in at American Home Shield. They asked me my account number and scheduled a plumber to come out. The plumber was very pleasant. The wax seal was no longer working, so they had to remove the toilet, replace the wax seal and then put the toilet back in. They fixed what needed to be fixed, and there was no upcharge.

We live in a neighborhood wherein because of the old piping, it gets a little stoppage through there from time to time. We had a stoppage back in October and PC Plumbing stopped it in 20 minutes, which was really fast. The guy was wonderful, pleasant and didn't make excuses. Then when I called AHS again, a different plumber came out. He was from City Plumbing and I didn't think he really wanted to work. He didn't want to look and had an excuse for all areas. He couldn't even go through because his equipment was too big. He quoted me $950, which wasn’t gonna be covered, and he told me that it was not his fault, but AHS'. So I said “I’ve never had any problems with American Shield before," then asked him to just do what he had to do.

My washing machine was leaking and so I called American Home Shield. Whenever I've had interactions with a couple of service reps, it has always been good. I called one day within the week and the tech came mid-day. The tech who came was pleasant and he did what he needed to do. He wasn't in depth. He was nice enough and not trying to be funny, though there may have been a language barrier there slightly. Nevertheless, after the repair, I've had no more issue and everything is going well. If I didn't have American Home Shield, I would have had to pay the bulk of the part that had to be fixed. So it has been very helpful in saving money.

My hot water heater built up too much pressure and was spraying water everywhere and about to explode when I cut my water main and contact AHS. I pay for the highest level of warranty. They reached out to a plumbing company that took hours to call me back and when they did, they never showed up AT ALL. When I called AHS to get help they put me on a 45 minute hold while they tried to contact the company. When I expressed the need to get a new plumbing company they said it would delay my service even longer, after I took a day off work all while explaining that I don't have water in my house at all and I have water damage and someone needs to come quickly. The service rep was super unhelpful and borderline rude. Unbelievable to me how this company is even in business.

I been paying for almost 2 years now and when my laundry room bathroom and kitchen sink backed up I called American Home Shield. It took 2 days to get someone out. I wasn't too happy. I took the day off from work to wait for them and when he arrived he said that he only had one item on his list and that was the sink. I said, "No. It's two items the sink and toilet." He then made some phone calls and 30 min later he said that they will send out another technician tomorrow. I said, "What are you talking about? I took today off just for you to tell me you can't do it?"

I added the salt water pool option onto my American Home Shield coverage, since I bought a house with a pool and never had one before. The $300 extra I paid for this option did NOT cover the things I needed help with - like the pool heater and the flow switch on the chlorinator. What a joke. I spent all this money for nothing. Never again. When my contract expires, I will definitely not renew or recommend this company.

The toilet broke so I called American Home Shield and I was impressed because they came out the next and fixed it. The man was prompt and polite. Somebody got confused because I gave AHS and the contractor a landline. My cell phone is usually in my purse in the bedroom and I’m not in there. And sure enough, they called the cell phone and I didn’t know it. But it’s good that you can call and they’ll get it done since I’m not experienced on fixing things. My son talked me into having it because he says they’re licensed and not like having just anybody in your home.

Our microwave malfunctioned and submitting the claim for it with American Home Shield was fast and very professional. The contractor came on time and did their job very well. So far, the microwave oven is working well. Our AHS coverage and the after sales service are good.

My AC wasn't cooling though it seemed to be turning on. Needless to say, I didn't know enough so I submitted a claim to AHS online. It was quick, easy and simple. I just typed in what was going on and I had a great experience with it. I got reminders over text, call and email about the service. They sent out a contractor and he was on time. He was proper and he fixed the problem. Since the repair, the AC has been working perfectly. I recommend AHS to everybody.

My microwave stopped working as well as my icemaker and refrigerator. I submitted my claims to American Home Shield online because it was just simpler, easier and faster than calling. On the same day that I submitted the claim, I got a call from the contractor setting up an appointment date. The contractor was professional. On the refrigerator, the contractor came out and saw what was wrong with it. He knew what it was so they had to order the part which took another week for them to fix. It was a little time-consuming on waiting for it to get fixed but the service was good.

My AC thermostat wasn't working and I called American Home Shield to file a claim for it. Their reps were great and I got a response quicker than what I used to. Immediately I got an email from the company that was going to be calling me. Then within a few minutes or a couple hours, the company actually called. I was used to about four days of response time but now somebody called pretty much almost immediately which was shocking. The contractor was courteous and knowledgeable. He was a person I wouldn't mind having to come back. He seemed like he was trustworthy too.

I had an AC claim with American Home Shield and it was easy and didn't take long. Integrity Air came out to service it and it was very smooth and nice. They showed up on time, were very polite, and got the situation resolved quickly.

I submitted a claim with American Home Shield online and I spoke with a representative in setting up the service appointment. Our interactions with the reps were all good. The contractor that came out was HRS Heating and Cooling. The technician did his business and got it done, and he was in there not more than 20 minutes. He knew what he was looking for and he got the problem fixed, and everything is fine now. We've had American Home Shield for almost six years now and we’re getting ready to sell the place. But we’ve actually recommended them and we'll be extending the warranty to the buyer of the house.

I have a pool and when you turn it on, it leaked everywhere. And when my young children would go to turn it on, it would shock them. I have eight kids, so it wasn't a good thing. There was also no suction coming from where the pool sweeper is. I went online and submitted the claim at AHS and it was fast. But I didn't like who they tried to send out here. I had that contractor out before and he didn't fix the problem. He came for the same thing to be done two or three times. So far, we've paid three or four times for the contractor to come out, and they're telling me those are unrelated issues. And I had to pay $75 to have someone come out again. It took eight months and after the last guy came, it finally got fixed.

My washer overflowed and I submitted the claim to American Home Shield over the phone. Everybody there was very professional and provided a quick response, so I was very happy. They sent a contractor within three days and he was fantastic. He actually went above and beyond the call of duty. The overflow valve that goes into the ground had to be replaced. He unplugged it and found out what the problem was. It was a job he had to come back another day to do but he did it that day. Everything is back to normal now. I always tell people about American Home Shield. It pays for the stuff the first time you use it.

The water heater was not heating and it was running a little bit of dirty water, which was not normal. I filed a claim over the phone and I was very happy that American Home Shield responded very quickly and took care of it. The people who came out were very professional, really good, and very friendly. They did a great job, and the heater is totally fine now.

We've been happy with our experience with American Home Shield. We just had an electrician come out one or two days after we filed a claim, and he looked at an outlet that wasn’t working. It was a pretty simple thing. The whole circuit was on a single GFCI switch and he just reset the switch in low. That was it. It was convenient and my wife thought the tech was pleasant.

I signed on at American Home Shield online and I entered the reason why I was requiring a repair. About an hour later, I got a confirmation and the next day, I had a phone call from the repair service. It was very easy and quick. However, the contractor had to come out about four times. The first guy didn't diagnose the issue correctly. The part that he ordered was wrong, and then when the other guy came to bring the part, that guy realized it was another part. And then, when the other guy put that part on, it was something else. So I had three parts ordered for my washer. But they completed the order and I've been using my washer for two weeks now.

I recently made a claim with American Home Shield about my tenant in New Hope, Pennsylvania and called to get a follow-up on what was going on with the request for service. I spoke to their rep directly and I was very comfortable with the information that she shared with me because the tenants gave me some different information. The other part of the call with her was to clarify the fact that the service fee of $75 was not supposed to have been charged to my credit card. That is totally out of order. The tenants were never given the authority to charge my credit card and I told them that they had to pay the service fee. The young lady who spoke with me said she was going to make sure that it would be resolved and she would have notes put in place. However, I'm just opening my mail that I've received about ten minutes ago and I have a past due notice of $75.

We just moved here from Florida and we continued AHS from Florida because we always carried it. We’ve had AHS for years. We had a plumbing issue and the contractor had to come out here twice. They’ve always been very quick to come out and respond. And when I had an electrical issue, Allsafe Electric was sent out to replace an electrical switch in and out. It was very quick.

My experience with American Home Shield went well after I turned my air on today. Apparently, there's a power out switch outside that fried out. These were little boxes that had a lock on it that the people who work on it swapped it out, so it'd start working again. Filing a claim used to be difficult because they take forever to answer the phone. But when I called about the AC, they answered quickly. And within a few hours, I got a message saying that the appointment was scheduled. I called them over the weekend and they came that Monday. We don't get serviced on a weekend if something happened and that has always been my concern. Nevertheless, the contractor was good. He was knowledgeable, answered my questions, and told me the things to look for to make sure my AC keeps up and running right. So far, it's working just fine. I've been using AHS for eight years now. I don't use them much but when I do, it helps. I'd recommend them.

I had a clogged water drain line and my wife called the American Home Shield office. The Cal Valley Appliance Repair technician came out, was prompt and we had a very good interaction. He did his business, took care of the problem and left. He was excellent and I was very satisfied with the experience for that claim. For the problem I had and the price I paid, it was a little overpriced. If I had known that was the problem I could have fixed it myself, but I didn’t know that. Plus, people our age don’t do that kind of work anymore and even though I used to do HVAC work, I can’t get down on my knees and climb ladders anymore. So, having American Home Shield warranty is worth it.

I went with American Home Shield because of my realtor. I have done two claims with them already and so far, they have been good. The tech that they sent from Eden Pro Service did pretty good. I had an issue with the board on my pool going out and he had to change it. Also, it was my first time owning a pool and he gave me some tips about it. He showed me how to operate my pumps and explained to me where the water comes in through and where it comes out. He helped me label everything and have more understanding of it. AHS is worth it.

I have had a very easygoing experience with American Home Shield. I filed a claim for the motor pump of the pool and doing that was very easy. The reps were very pleasant and professional. It was great customer service, and that is why we are still with them. The guy they sent was professional as well and the job went smoothly. We are going to keep AHS and we are going to refer family and friends to them as well.

We had no hot water. Submitting a claim to AHS for it was a fine experience. Plus, the people I talked to were very pleasant. The contractor was very knowledgeable and pleasant. Plus, he was here when he was supposed to be, which is always a big plus. He did the repair very well and I have hot water again. However, American Home Shield should let the contractors go to Home Depot or Lowe's to buy the parts that they need. I could have had hot water the same day they came if AHS let them. But I'd still recommend American Home Shield.

The air conditioner was not working and we submitted the claim to American Home Shield via the internet. Their website was very user-friendly. I had a very good interaction with the technician and the AC seems to be working good since the repair. Having a warranty on my property is very valuable and we've enjoyed having American Home Shield.

I had a couple of appliance issue. One was with the refrigerator and one with the washer. It's easy to navigate their website. It's better than calling in because that takes awhile. The last time I was on the call for like 30 minutes. While I could do a claim not even five minutes online and be done. Then within 24 hours they’ll contact me. The claim went through right away and they issued somebody to come out within a week. The contractor was good but the only thing that took awhile was getting the part in but when they got it they came and got it up with not even half an hour and everything was running back again. Everything has been excellent so far.

Both my outside faucets were continuously running. I tried to fix them, but it was an issue and it would be a lot better off if I had called someone. So I called American Home Shield and the contractor they sent was very professional and had everything in his truck. He had mine, as well as the company's best interest in mind so he did the job quickly, didn't waste any time, and didn't do any more than what was needed to be done. Some of the plumbing was behind a finished basement wall and he was able to get that done without tearing up the wall. I was happy to see that. He was really good and he did a good job. I was impressed.

It was leaking downstairs from the upstairs bathroom and it turned out that the seal under the toilet was loose. I called American Home Shield to submit a claim and the contractor came out a day or two after. They called when they were a few minutes away from the house and they were professional. The guys were there 20 minutes or so and the repair work didn’t take long at all. It was amazing. The technician went out to the truck and got some wax seal they had in there. Since the repair was made, there have been no leaks. I had prepaid my service call fee, so that was easy. That was the first time I did that and we haven’t had anybody come out in a while. I trust American Home Shield and I haven’t had any problems in getting repairs, so I continue renewing my service with them and I've been with them for five years now.

I used American Home Shield about a month ago. I had a heating and a cooling problem. Indoor Quality Services came over and they did good work, but they were unprofessional. I had an appointment with the contractor and I waited and waited. I called them up and I was told that they would be here in 20 minutes. He showed up and had no circuit panel for the heating service. He told me to wait until Monday because it was almost time for him to go home. So after he left, I called the company and a girl ended up taking the panel to the guy and he came back. They were both unhappy. Also, they had no paperwork for me to sign. They sent me an email after I called them a couple of days later and I had to sign it and I didn't like that. I wish I had a paper with my signature on it. I was disappointed with that company. Nevertheless, I love American Home Shield. They are awesome.

There was a leak under our sink and the hot water heater went out. My husband called the claim in to American Home Shield and he was there when the contractor came in. When I got home, everything was done and it's been working very well since.

The contractor sent by American Home Shield to service our air conditioners was friendly, clean and he did what he was supposed to do. He also asked us about things that might need to be done and recommended to have the vents cleaned out. And he told me that a gas line was off to one of my air conditioners.

There was an electrical issue with the fluorescent light fixture. My only issue when submitting the claim online with American Home Shield was that, at the drop-down selection under electrical issues, there was no place to actually describe the issue. I had to wait for the electrician to call me so I could describe the issue in more detail other than generally as an electrical issue, but he was very knowledgeable and we quickly set up an appointment. The contractor came within the specified time window and he was in and out in 10 to 15 minutes. The problem was simple enough for him to fix in that visit and everything has been working fine since the repair. So far, I've been very happy with the service of American Home Shield and I would recommend them to people if this company is in their area.

We got a water heater that we had put in a year ago and it went bad. The techs put in another water heater, but then they decided that they needed to check out the electrical first. So then, I had to pay $75 for that consult and then there were no findings. They came back again and installed the water heater and then, I had to pay $250 for the installation of the water heater that we had just purchased a year earlier. We pulled out a lot of money out-of-pocket including $75 for the American Home Shield call. Also, I wasn’t too happy with the first guy that came out. Instead of just saying he was gonna replace the water heater and take care of it for me, he decided that he needed to call an electrician. Even so, the other two were fine and they did their jobs.

I filed a claim online with American Home Shield for my AC. My son had been up in the attic and accidentally kicked the switch and we didn't know why it wasn't kicking. So, there was nothing wrong with the AC. The contractor just went up there and flipped the switch. We were looking in the breakers and they went outside and then the unit's not even turning on and it's got a new filter. What is going on? The box maybe got unplugged but no because the unit should be blowing anyways and we didn't think about that switch. But I waited five hours just for somebody to come and flip the switch again.

We were having a problem with our refrigerator. The screen that lets us control and have a good temperature of the fridge was not working so we didn’t know if the fridge was working properly or not. American Home Shield was good but we had problems with the vendor that came out to fix the fridge. The person that came out must have been the most talkative person in the world. They ordered two parts for us. When they installed one of the parts, it looks like the skin number is correct but it doesn’t look like it's the right part. One of the features of our fridge, which is one of the main reasons we bought it for, is no longer working.

My dishwasher wasn't running at all and I contacted American Home Shield and told them what was wrong. They got a hold of the company to do the repair, then the company called me, set a date and time and called just before they came. I called at the end of the week and the tech came on a Monday morning. It was very timely and easy. The tech was here within the four-hour window and once he found out what was wrong, he explained to me why the dishwasher had gone out and put a new part in that he had in his vehicle. He was a very nice man and he was professional. He covered his shoes so he wouldn’t get the house dirty. It used to be that I pay the person here the fee. Now, AHS bills me the fee and there's no money exchanging hands with the contractor, which is easier. I’d recommend American Home Shield.

The overflow drain of our air conditioning was pouring out and so we put in a claim online for it to American Home Shield. A contractor came and did what he needed to do then left. Everything is working fine now.

There are some things that American Home Shield do really well and there are other areas that need improvement. The technicians that they had for a while were good, so our air conditioning and plumbing were good but our high-end appliances are not since they aren’t able to get techs out here. I was waiting and they finally came out, but it was a minor thing that got fixed, and it was more of a mistake on my part. American Home Shield also has a process where if it’s a high-tech or high-end appliance, they would have us hire somebody else to do the work, but it’s very convoluted on how they do it. I have to call them while the technician is here in order for them to verify if they can continue to do the work. Sometimes, it’s in the letter or email as a reminder to do that, but it’s not something very natural for a consumer because I’m involved in the actual thing going on. I just want it repaired and we’ve been waiting for a long time.

I’ve made at least half a dozen claims with AHS. Sometimes, it’s great and sometimes, they give you the runaround. We had a water heater and the heat exchanger was corroded and leaking. I put a claim then and a guy came out and apparently, there was an electrical wire that looked like something had been chewing on it. AHS denied the claim because they don’t cover pet damage. The problem wasn’t the electrical wire because electrical wires don’t carry water. They tried denying it based on something that’s totally inaccurate. Recently my AC wasn’t working, and I submitted the claim online then I got an e-mail and a text. The contractor came within a very reasonable timeframe and I received good service. The tech was a nice guy and he was very helpful. Since the repair, the AC has been good.

After speaking with a different representative I was able to get a different vendor and get the dishwasher fixed. My only complaint was that we had to contact Whirlpool and ask them to call American Home Shield to explain that their vendor could not accommodate a morning appointment before the vendor was changed. I feel that when I contacted American Home Shield about the problem initially they should have had a way of contacting Whirlpool. Also the first rep should not have stated that I would have to make myself available when it was convenient for the technician. As the customer it should be the other way around.

We have had three claims with American Home Shield so far and they’ve all been good. The heating stuff has all been fixed but the water stuff is still being fixed. Also the refrigerator repair is still being worked on and they’re coming back tomorrow or Wednesday. But everyone’s been really helpful and submitting the claims was super easy. Every contractor has been really nice.

It has been 2 months since we first called AHS about our air conditioner that didn't work. 5 visits by the contractor and still no AC in the house. Spent a lot of time on the phone with AHS trying to resolve this issue. I ended up cancelling the contract. Not worth the money.

We have American Home Shield and have been trying to use them for our broken air conditioner. We live in Florida and have children with disabilities that require them to sleep in their rooms - the room that don't have AC. We are in a living hell because AHS won't help us get a new AC. The air conditioner has now been broken for 3 weeks and AHS has sent a technician out more than 5 times. Each time they state there is a different issue with the AC that needs to be fixed, but also tell us that it is totally done and that we need to just get a new one.

There was a leak in my water heater and I wasn’t aware of that at the time because the water heater kept working. It’s a mobile home and the tank is located outside and when I saw it was leaking, I put in a claim with American Home Shield. I called AHS on Saturday and the plumber called on Monday, then he came over on Tuesday. He looked at it and he took a picture of it so he could make sure he got the right part. Then he had to order the part. Mobile home water heaters have the inlet for the cold water located at the bottom and regular water heaters have the inlets at the top of the water heater. There are two inch pipes around the top. Mobile homes have them on the bottom because the waterline runs along the frame of the house and comes up through the flooring. It’s convenient that way.

Last year, there was a problem with the water heater. The light wouldn’t turn on so a technician came out and took care of the problem right away. I submitted that claim to American Home Shield over the phone and the wait time to get through to someone wasn’t very long but wasn’t right away. The contractor they've sent had come up before. He’s a good guy and he takes care of what we ask to take care of right away. Everything has been working great. American Home Shield is well worth the price.

The icemaker in my refrigerator was not producing ice so I went online like I always do, and then American Home Shield discussed to me the work order. They immediately sent a follow up email which tells who was gonna be repairing it. The only glitch was there has been a stood back at first. On the same day, I got a call from the actual company who was gonna repair it and they made a quick appointment. They came over the next day, and then we went on ahead and ordered the part. Then American Home Shield forgot all about it. Three weeks later, I had to call the contractor and I had to call American Home Shield. I called and emailed nothing. But once they reissued the ticket, they were on it right away and the company moved on quick. It was a really good experience once the contractor came on board again. Overall, it was a fantastic experience.

I put in the request through American Home Shield's website and then I chatted with somebody through the online chat box that came up who got the dispatch thing. The rep gave me the confirmation number and I got an e-mail right after that as well as a text message that the plumber would be there. The American Home Shield contractor called before he arrived the day that he was coming and his estimated time of arrival did fit into the window he was expected to arrive. He came to the house and he was really nice and pleasant. I told him what the problem was and he got to work. The back of the toilet needed some work and he changed all of that. He took care of everything. He even did an extra caulking. He could’ve gotten away without doing that, but he did it, which was nice. He was very quick and he cleaned up. It was an excellent experience, overall.

Submitting a claim on American Home Shield's website was very easy. Our dryer wasn’t heating and the technician who repaired it was very pleasant. The dryer has been performing perfectly fine since then. The only thing that I had trouble with is that they only work Mondays through Fridays, and I work from Mondays through Fridays. Other than that, I love having my warranty because I don’t have to worry about anything. My water heater went out this year and so did my dryer, and they both got taken care of.

I put in a claim today with American Home Shield to fix my dripping bathtub’s faucets and a tech is coming out tomorrow. In the past, they did an outstanding job when I had problems in the upstairs bathroom. It took about two weeks though because I have special kinds of faucets in my bathroom and it took some time to find a faucet that matched. The contractor was willing to go out and look for other places where I could get these faucets that they did not have. They also gave me an option to look for myself and I was able to find it myself. Once I got it the kit, I called to let them know and they put it right in. Since the repair, the upstairs bathroom has been outstanding.

I'm not very happy with AHS right now. They replaced the water heater which a vendor put in incorrectly, and my contractor had to take it out and put it back in again. Now, we have an ice maker that has taken almost seven weeks to get replaced because it did not work and we are getting a huge runaround. Our doors to our independent ovens are broken and they won't shut. AHS called me and they said they'd give me $308.88 to fix them but they're 30 years old and there were no parts. The guy who came to fix the ice maker was supposed to remove all of the parts of the built-in ovens to have them fixed. We usually submit claims online and then we get called by the vendor that comes out and does the repairs. The response time from the vendors is usually anywhere from 24 to 48 hours, which is acceptable.

I went online and filed a claim for my dishwasher and AHS took care of it in a very timely manner. Cal Valley Appliance Repair came out to repair it and it took them a week to fix it because of the part. The dishwasher is working fine and they’re working on my icemaker and refrigerator now.

We had a claim for our heat pump, which wasn’t producing hot air. We submitted it to American Home Shield over the phone and they were great. The contractor was there within a few days. He was willing to come out the next day, but I wasn’t gonna be home so we put it off for a day or two. When he came, he spent all the time that he needed to fix it, and stayed for four hours. The one thing that bothers me was that the contractor didn't wear booties and I have lighter carpets. He was a nice guy but it was a little disappointing that he didn’t have that common courtesy for me as the homeowner. I showed him the booties and said, "You need a pair of these.” He was like, “Oh, yeah.” And he just walked away. It was like, “Here’s your size. Wear your booties.“ However, he didn’t wear it so the minute he left, I frantically cleaned the carpet so that it wouldn’t stain. Other than that, the heat pump has been performing fine now.

I filed a claim online to American Home Shield for the lights that were flickering. They got the claim and I got an email telling me who was coming and when they would be there. The claim submission process was easy and then Epic Mechanical came. The electrician did not fix the dimmer but he told me what was wrong with the lights because he didn't have one and he said it wasn't covered by the Home Shield warranty. He said that the dimmer was working, that it just needed a stronger dimmer and the wiring didn't need to be upgraded. While the flickering lights still has to be solved, he checked everything and shortened the chandelier in my dining room. That was an extra $50 that went because he said that wasn't covered and so I made the check out to the company Epic Mechanical. So far, so good and I'm pleased enough to continue the contract when it comes up.

When my furnace was blowing air but no heat was coming out, I submitted a claim online with American Home Shield and it was super easy. Everything was super easy to file, and it was really quick response. A contractor usually comes within a day or two. I actually had somebody come out twice that did a second service. It was the same guy both times that came out, and the person that was communicating with me was super responsive and worked out with my schedule pretty well. They showed up right on time, super professional. He knew what he was talking about. He was able to go straight to the thing that was wrong.

I had an issue with my dishwasher and I filed a claim to American Home Shield over the phone. I was able to get in touch with them very soon and the agent that helped me was very courteous, nice and walked me through the whole process of what to do. Appliance Pro, the company that did the actual work, kept me in the loop as far as everything that was going to be involved as well as the time period such as when they were going to get here. All that plus the time that it took them to make the repair was good and very professional. I'm very pleased with Appliance Pro. I was very happy with the overall process from AHS to the repair company and American Home Shield did a great job of communicating with me through it. It's a very good company and I would very much recommend it to family and friends. I've been with them for a few years now and they've always treated me fairly.

American Home Shield is worth it. Our garbage disposal stopped working. I went to the AHS website and put the claim in. Having to be able to submit the claim online and not have to talk to anyone is good. Then I talked to the people they would send. The contractor was really helpful. He told me that the company was actually trying to see on replacing it, and they didn’t really want to replace it. But he just said it was broken and that it needed to be replaced. They took a while and they got it done. The contractors were great. I have nothing but praise for them. They were quick, clean and kept me updated. They fixed everything. They knew right off what was wrong and checked it and installed a new one. Everything was fine. The disposal is working great now.

There was a little leak in the shower's body sprayers, with the bolt one, so I made a phone call to American Home Shield and they processed the claim. I also submitted an email and then got a phone call shortly after about a plumber setting up an appointment. Except for being on hold for about 5 minutes, the claim process was simple. The plumber who came was great. They were very polite and they were in and out in about 15 minutes. It was a simple fix and so the leak has been taken care of and there are no issues.

Initially, the AC unit just died and then, the technicians sent by American Home Shield came and replaced it. They had to come out the second time because the covering fell off of it so they fixed it. Their professionalism was high and the unit has been fine since then. I have an older house and I've owned it only for a couple years. I was unsure what might break and I find having a warranty on my property very valuable. That of the AC unit was unexpected and aside from that, I'm fairly certain that a couple other things were paid for the whole warranty for the year.

When I submitted a claim to American Home Shield over the phone, I had a good experience with the rep and it was fine dealing with the contractor. I had a maintenance with my heating system furnace gas pack and there were some things that looked like they were starting to go bad so I wanted the guy to double check it before it goes bad on me totally. The contractor came out and looked at it and he said it was getting there. He told me to get a carbon monoxide tester just in case. So I got one put in the house. It’s okay right now and that was what I wanted to make sure. I had American Home Shield in the past then they got a little pricey. I went over to another company and that was a big mistake. I decided to come back to AHS and if anybody wants to ask about it, AHS is the best.

My central air unit stopped working and I called the number at American Home Shield. The claims rep was absolutely professional, and they were really informative too. However, the first technician they sent out was a different company and he blew us off. He was nice but it wasn’t a concern to him that our air conditioning wasn’t working. He didn’t even run a test on it. He said we needed to charge it, and I said, “It was working and then it stopped, so how can it just be a charge?” Obviously it leaked out, but he said he couldn't run a test on the line. He was a plumber that worked for a plumbing company, and that was kind of concerning. He was also gonna charge me $65 a pound for Freon that he would put in and he couldn’t tell me how many pounds he was gonna use.

The heating element went out on my water heater. I called American Home Shield and the contractor they sent got right to it. He had the part for it, got it fixed and got us back hot water. But I still have an outstanding issue that hasn't been resolved. In 2016 my wall-mounted microwave quit and so the serviceman came out. The microwave was old enough that they could not get charged and it was gonna have to be replaced. AHS ordered and shipped out a microwave unit that turned out to be a counter-top unit. I didn't know this until it went out a couple of months ago. At that point, they’ve refused to do anything about it because it was a counter-top unit and it was not covered in the policy even though the counter-top unit was one that they ordered and had put in.

We wanted the locks changed and we filed a claim with American Home Shield. And they were able to get something out to us quickly. The contractor, Texas Lock Professionals, was fantastic. I’d recommend American Home Shield.

The GE dishwasher wasn’t washing the dishes. We submitted the claim online to American Home Shield and it was pretty easy navigating the website. It took an hour or so to get a hold of a contractor and he came the next day. He was good and he was professional. He cleaned the dishwasher out and told me what was wrong and that he was gonna get some parts. Then he had me do the fixing myself. And since the repair, the dishwasher has been working great. We had First American before and it was very horrible. So, we were skeptical dealing with another home warranty service, but AHS has been great so far.

My recent claim with American Home Shield was for a washing machine and everything was great with the experience. It was very easy and convenient to file a claim online. There were no wait times and everything was fully automated. The contractors were very good and everything was quick and efficient. They were here two or three days after I submitted the claim. I'd recommend American Home Shield to my friends and, in fact, I already did.

The furnace quit heating for no reason at all and the problem turned out to be the thermostat. The contractor sent by AHS was good and he knew what he was doing. They’ve had to work there for a little bit but it’s been good since the repair. We've never had any problems since we’ve been with American Home Shield. And my experience submitting the claim usually has been pretty good. I speak to someone at AHS and within 24 hours they somehow find someone who's qualified to do the job, and that person comes out, looks our items over, and gives us a good explanation and things that we can do to help keep things going. And like that, they’re usually very good.

We went online and submitted a claim for the AC. The people they sent out came promptly. They were very friendly and answered our questions and explained it thoroughly in a way we could understand it. They looked around, looked it over, gave me an honest opinion, and went ahead and fixed it. I was very satisfied with the work they did. Any homeowner should have all the stuff and the services AHS provides because one can never know when something like that's gonna happen.

I had an excellent service with American Home Shield. When I submitted a claim for a plumbing issue I went online and did everything there. The problem started when something in my unit started humming. We checked if there was anything in there but there was nothing. But the guy who came said there's a jam and they're gonna replace it. He did a good job. Moreover, he was well-groomed and had a clean vehicle. Since the repair, I have had no issues.

My air conditioning unit was running heat and air conditioning at the same time, which I didn’t think was possible but evidently it was. I called the home warranty number and left a message 'cause it was at 4 o' clock in the morning. And then AHS called me back and I set it up through them. The contractor was great. He showed up when he said he was going to be, played with my dog and explained to me in regular people terms what was wrong. I was so thankful that I had a warranty because it probably would have cost several hundred dollars for him to come out, and it cost me 75 bucks. I couldn’t have been any happier with how quick they got to me and responded.

My daughter went out to work in the yard and we hadn't had any hoses or anything turned on, so she got a hose and hooked it up. She didn't have much pressure and when she went down to the bathroom, there was water all over the bathroom floor up through her ankles and on her rugs. She has a 15 x 20 bedroom down there that was all wet. I called American Home Shield and they took the information and said the contractor was Pipe Solutions, but we didn't get them, so my daughter spent the whole weekend working with towels, fans, and a sharp back. We didn't think we were gonna be able to get anybody before Monday. When the plumber came, he worked on it and said that AHS doesn't pay for pipes that froze and so he kept it off and came back today and fixed it, but they were submitting that to State Farm. My daughter's got a hose out in the yard now.

I called in my claim for my air conditioner and the representative was friendly. But I found out that what the contractor charged me for my Freon could've been a lot less. The person they sent out put in more Freon. I work in the field and I do know that there is a substitute for that which is cheaper than the R-22. And when I pulled on the side, it said 4 lbs to completely fill my air conditioner, and that's what he said he put in. It was weird 'cause my air conditioner was working. I asked a couple of my AC guys and they said it was weird, too. Also, the contractor was a little strange. He came in, sat down and started talking to me. He pulled out a cigarette and was gonna smoke, and then used the bathroom. Next time, I'll ask for somebody different. Other than that, I had a great experience with American Home Shield.

The blower in our AC wore out and I called American Home Shield to submit a claim. The representatives I spoke with were fine, very professional and got to the point without wasting time. That's exactly what I'm looking for. It was a short and sweet conversation. The provider called me up and they came down. The guy was really nice and very professional. He saw exactly what was wrong and he didn't try to jack up anything. I have a new air conditioning unit, but some of the parts are very old. He replaced the inside blower and everything works fine now. It was a quick fix. The work that the contractor did was great.

We got a home warranty from the moment I bought the house from the negotiations. The issue started out as a leak on the multi-port valves. The woman had multiple houses and she wasn't at them all the time so she really couldn't maintain them like she needed to. She had a local she used to repair it at a cheap fix. And instead of spending the right amount of money and have it replaced, it was an epoxy fiberglass plug job and it was okay.

Our washing machine broke down and we submitted a claim immediately. I made a phone call and talked to someone at American Home Shield about it. They sent someone out to check it to see if it could be repaired, and the service person called them up and said that it wasn't worth repairing. The amount of money would be too much for a repair, and the gentleman suggested that it be replaced. We set up a delivery date which took a week and a half. Luckily I was able to use that time to find a washing machine. There were different delivery dates in different areas, and I had to coordinate with the person coming to do the installation to hook it up. The gentleman that came was very pleasant. He was very nice and he seemed knowledgeable. Everything was done quickly. I've recommended AHS to two people that are possibly calling.

There was an electrical issue in our kitchen and I filed a claim for it with American Home Shield. I did it online and the website was great and very easy to use. I submitted the claim at around 6:30 in the evening and I received a text message from American Home Shield’s automated system. And then, I got a call that next morning at around 8 o’clock and they had somebody out here the next day at 4:00. The tech was very personable, kind and helpful. The issue was something simple and he solved it immediately. AHS has a great plan at affordable prices. And so far, I had a couple of claims and both of them were resolved quickly and efficiently.

One of the drain lines was clogged and we had to blow it out. As a matter of fact, I put my little air compressor and we blew it out. The contractor that American Home Shield sent out was a good man to work with. He noticed that that drain pipe was up a bit so we lowered it. He helped me do that while he was here. So it was a good experience all the way around. In fact, I just came out of the attic to check that pan and it's completely dry. However, we haven't had much luck getting through calling in, so my wife always submits a claim online and receives an email which says when the contractor would be here, the day they would be and when to expect them.

Buyer beware. I have been an AHS customer for many years. I've had more bad experiences than good. Mostly you will pay a lot out of pocket for repairs and AHS will not and cannot give you a breakdown of the reason why according to their customer service agents. I have been going in circles with their customer service department for a week. I have been told that such and such department will call you back within 24 hours, then told by another agent that that department does not call customers. I have asked to speak with supervisors and been denied. I have asked to speak with their escalation department, no one was available. I asked to speak with the authorization department, agent didn't have ability to connect me. I asked to speak with contract relations, again they don't speak to customers. They will not email me any information, they only use snail mail. Agent does not have direct numbers to anyone who can help you.

Diagnostic service just to assess the leaking water heater took about 4 days. Then another week just to get the water heater which is widely available. Now that the water heater is available, the installment is going to take another 4 days due to scheduling of plumbing company. Each time American Home Shield has been used, the service just to diagnose takes too long and then the tech has to submit for approval of even the tiniest part. This adds time to any waiting period that the consumer has to endure.

This is the first time I ever took the time to even bother writing a bad review. However this company made me so angry I had to warn others about them. First, they will do almost anything to find a way not to pay for repairs. Secondly, they use third rate vendors and contractors when they do decide to do the work. I had a problem with my circuit board that controls my pool. First the repairman wouldn't fix one of the issues because he stated bugs created the problem, never showing me the part. Secondly the repairman left telling me everything was fixed and working.

We submitted a claim to AHS for our water heater that wasn’t heating the water and everything went fine. The contractor came as soon as they could since they have an appointment open, and they were good. They were nice and on time. They also called me back when they needed to and they were very professional. The water heater is working now and I recommend AHS to anyone that we know who owns a home. They always fix what is needed to be fixed and we’ve never had any problems with them.

I’ve been a customer of American Home Shield for a long time. All of the contractors they send are excellent. They do exactly what they're supposed to do and they don't stop until it's done correctly. Most of the time, it takes them one appointment, but if they have to come back, they come back when they say they’re coming back. Then they’re out of here as quick as can be. Recently, I submitted a claim for an electrical issue over the phone and it was taken care of in one appointment. Since the repair, its performance has been excellent.

We moved in this house in September 2015 and we have American Home Shield ever since. When it was leaking at the hose bib last year, I had it turned off. When I opened it up this spring, it leaked like crazy, so I called American Home Shield. They sent out Stilwell Plumbing and when the their tech came out, he took the guts out and fixed the hose bib. He said there was debris in there. Then the valve that shuts the water off inside started dripping. It wasn’t a bad leak, but I called them back for that. When they came out, they took the packing on it and everything was fine.

We had a problem with our air conditioning and everything went great with American Home Shield. The contractor who came out was prompt. He was good and there were no issues.

We've been with American Home Shield since we've had our house and their service has always been excellent. The value of what we pay and the service that we get is phenomenal. I absolutely love it, so we recommend them to a lot of different people. Scheduling with their reps is excellent. When my heater wouldn't stop blowing and then started blowing cold air, I submitted a claim with them over the phone. My usual issue is being able to be home to have them work on the problem. But with this heating issue, the gentleman from Austin Heating & Air was very courteous, kind and professional. They ended up having to come out a couple of times after to detect what was wrong with it, but it was fine and he was able to get it fixed for us. It was awesome. They were also at my house the other day for my sewer and they fixed it too. If you're a homeowner, get their service.