American Home Shield Reviews

The air-conditioner unit was making a noise and it cut off. At first, I submitted the claim online and AHS' website was okay. I also had to call because the person that I had talked to said that it would take three or four days before they could get somebody out. The technician came when he said he would and fixed it. He was polite and was there about 30 minutes or less and had the part. The fall-down on it was when the original company that called said that they wouldn’t be able to get somebody out ‘til three or four days. I wanted to change the appointment to somebody else. In the meantime, she hired another tech, although there was a little confusion for about 24 hours that he was gonna be able to take the call.

I typically submit my claims online with American Home Shield and it is super easy. The technicians that they've sent out have been great as well. I recently filed a claim for my AC unit and the guys from Ace Heating who came out were fantastic. The claim was a simple valid issue but they were there to clean up the mess made by another company that was contracted by American Home Shield. And by the time that Ace got out there I knew what the problem was. There wasn’t a whole lot for them to do other than to take care of the issue.

There was a problem with the lock on my door and I got very unsatisfied with the contractor that American Home Shield sent. He came in the house but I misplaced a new piece of the lock, so he told me that he couldn’t do anything without it and walked out. The contractor charged me $75 but they haven't been out since. I called AHS and they said it would be another $75 for the contractor to come out. But the other people that AHS sent were outstanding. The tech came in and fixed the washing machine. We also never had a problem with the air conditioning, the microwave and the oven. I still like AHS, they have been good to me and I'd recommend them to everybody.

The fan on the air conditioning unit on our rental went out and I sent a claim through American Home Shield’s website. I loved it because we have the policy on our rental and on our home, and the website gave me those options. I was able to file a claim for the rental right away and it was the kind of service that I needed as I didn’t have to call and be on the phone. The contractor that they sent was very professional and friendly. He came right away, explained everything and did his job really well. Since then, the unit is working wonderfully. I really enjoyed my experience with American Home Shield. They were all prompt and got people out here. It is best to have AHS.

I had two claims with American Home Shield in the last three months, but the most recent one was when my refrigerator broke. The technicians came on time and were very respectful people. They checked the ref but couldn't repair it. They also told me that having it fixed would cost more than spending on a new refrigerator so we had to get a new one. Since then, everything was good. I've recommended AHS to a lot of people including all of my customers because it's really convenient for any household.

I had issues with my microwave and refrigerator. I went online to file my claim with American Home Shield and it was easy to navigate through their website. Then, I got a response within 24 hours and the tech they sent was awesome. He was knowledgeable and very personable. He initially reset the component of my microwave and installed something new. Then the microwave was working. Next, he worked on my refrigerator. He told me that there was a problem with a compressor and he would have to return for the replacement. When he returned with the compressor and fixed my refrigerator, I told him that the microwave was only working some of the time. So, he replaced the switches in it. Now, both appliances are doing great.

It was for an electrical issue with a ballast downstairs that I filed a claim with American Home Shield. I submitted the claim for repair online and navigating through the website and its user-friendliness were fine. The contractor came out the next day. Everything has been performing fine since the repair and the ballast works. I like having a warranty on my property and I'd tell a friend to do it with American Home Shield.

The wife submitted a claim on the phone with American Home Shield and a contractor came out. He knew what was wrong with our air conditioner and we had the unit fixed as he had an extra thermostat in his truck. The air-conditioner has been working fine since the repair and it was a good deal. In fact, the wife said that the warranty was only good for six months but she extended it for another year. A different guy is coming to do another deal this Thursday and I hope it goes like that one did. I’d recommend American Home Shield.

The icemaker that wasn’t working in the refrigerator so I went online and filed a claim to American Home Shield. When I called them, the reps were helpful and understanding and the contractors took a couple of attempts to figure out what the actual problem was. They told us what they were doing each time and what it was supposed to do. Finally, in the last attempt, we got it working and they did a good job. They have to work within certain parameters for each time they come out on the calls and claims but for what they had to do, it was fine. Depending on the comfort level with the home that people are buying and their personal situation, AHS is a good investment.

Our water heater stopped working, so I submitted a claim online and the experience was good. The contractor that American Home Shield sent out was really good. He went over what the problem was and the ways to prevent the problem in the future. I'd recommend AHS.

AC not working (80-90 degree weather). Called order in on 5/3/18. They did great and had a repairman out the next day on 5/4/18. Same problem later that night. I called the repair Co. Best Way Mechanical who was back out next day 5/5 and determined it needed a part. Service from both companies downhill since!! We left several messages for Best Way from 5/11 - 5/17 with no return call. I called AHS on 5/18 to inform of delay and request a new HVAC vendor. Was on hold 45 minutes before anyone answered! Rep was pleasant enough and advised she was having computer issues.

I would like to preface this review by stating that I’ve only written a handful of reviews in my life, both good and bad. I would also like to add that I spent my early years working in retail so my patience with customer service and the service industry in general is fairly high as I’ve been on the receiving end of many angry and rude customers. With that being said, the customer service I have received from American Home Shield has been so horrendous that it’s made me sit down and write a review, something I don’t do. So here is my situation and as of right now, nothing has been done.

Long process and terrible customer service. We are on day 9 with no hot water heater. Assigned us to a plumbing co located 30 miles away. They say their parts department can’t get the replacement heater to the plumbing co for another week. Never a supervisor available to talk to. We signed up last August for their plan and this is the first time using it. Be wary.

My dishwasher wasn’t running and I asked American Home Shield for a repair and it took about two days to get somebody out here. This company had come out for my washing machine and they’ve always been professional. Their technician had ordered parts but the parts were obsolete so I was told to go look for the dishwasher. I got the AHS authorization to purchase the dishwasher and it’s being delivered this Saturday. The call hold time with AHS was unbearable though. I had a call for about 22 minutes just to get through to the replacement department twice. Then one time, the rep gave me the wrong email address, so I just mailed my claim for the replacement in last week. But AHS has been great and I’ve never had to hold that long for anything else. I’ve been with them for about seven years now and I recommend them to everybody.

I had an air conditioning problem. The capacitor had shorted out and the blower motor wasn’t working. I filed the claim by phone and AHS told me who would be calling to set up an appointment. They picked a good contractor who called and we set up an appointment. Their guy came promptly and fixed the AC within 15 minutes, and it's been working fine ever since.

We needed some plumbing work and the first plumber that AHS sent out didn’t do half the work that he was supposed to. The sink in the bathroom was leaking and the faucets were corroded at my husband’s house as well as my sister’s and mine. He kept saying it was not covered and AHS wrote a letter to me and said the same thing. At that point, I didn’t wanna go ahead and pay another $75 because he didn’t do anything. AHS finally sent another plumber who was excellent and he noticed that none of the work was completed. We then were able to get one brand new toilet. They were replaced because the man who came over there to do the work had no hesitation. But the first plumber who came didn’t replace them nor did he call American Home Shield and tell them that it needed replacement.

My drain was backing up in the floor drain and my washer drain, and it ended up needing to be cleaned. I called American Home Shield and I set up the claim through the automated assistant. The process went fine and the contractors that came out were wonderful. Lenny D's Plumbing was very helpful, informative, and they explained everything about what they were doing. I've had them there for a previous issue last year and they were very easy to work with.

There was a minor plumbing issue and I went online and filled out a form. Then American Home Shield assigned someone who contacted me to finalize the appointment. I didn’t like the website though. I can only choose one issue and then it locks out the other fields. So, if I have more faucets, I don't know how to flag that and it limits my service calls. And when the guy comes out to do the work, he says that he could have fixed the issue if I have identified it. I wish it was easier and more flexible flagging issues and resolving multiple related problems at the same time. Other than that, my experience recently with the contractor that they sent was very positive. It was the second time that I've worked with this same guy and he was great.

My fridge stopped working. I filed a claim online with American Home Shield and the website navigation was very easy. The company that was gonna come reached out almost immediately, in more than five minutes, after I submitted the claim. The technicians came to repair my fridge. But my fridge was problematic, so they had to come back a few times, then they fixed it and it works now. But the other repair jobs they did were just one-time deals. The technicians were very professional, the same as with any other company if I had called them myself. If you have AC units that are over 10 years old, you need to get a warranty with American Home Shield.

Updated on 06/29/2024: I've continued to renew American Home Shield every year for the last seven years. I've had $1,600 worth of repairs done that cost me a $75 copay. But it's a hit or miss. I had a bad experience with the other vendor so Feel Good AC & Heating came out for my AC unit. They have been to my house three years in a row for an identical issue. It was not blowing cold. The last vendor left a whole thing of freon on the side of the house. I don't even know where to dispose of it ‘cause there’s EPA. They sent a technician that didn't speak English. The original person who came out and quoted me tried to quote me for an entire unit. He said, “I could replace the whole unit. This is $6,000. You could cash out, but you have to either do that or do this.” I had a lot of the vendors try to solicit you for their own business outside of American Home Shield.

The air conditioner was not blowing cold air several weeks ago. We contacted American Home Shield and the tech came out. He filled it up with the new type of Freon and put in an order for a new compressor. Then, he came back several days later, put the compressor and filled it up with a new type of Freon again. And then a day later, it was making this crazy noise so I shut it down and made another claim. The guy came out and it ran perfectly while the tech was there. A day and a half later, it stopped blowing again and I placed another claim. The guy came out and he said that there was a hole in the copper line that bled all the Freon out and that the fan motor needed a replacement. He replaced the fan motor, fixed the hole and filled it up with Freon. It has been running great ever since. We were talking about replacing it but it's working good so we go and let it keep running as long as there is cold air and doing its job.

I was in the process of selling a property and the agent that I contacted talked to me about using American Home Shield to pass on to my buyers. My son had it when he bought his house, so when the agent talked to me about it, I decided to go ahead with it. While I still owned the property, the heater wasn't working correctly. We filed a claim with AHS and my real estate agent took care of all that for me. Upon inspection, the techs found that the thermostat had to be replaced and after the repair, we turned the heater on and everything worked like it was supposed to. When I sell the property where I live now, I'll deeply consider using American Home Shield again. It was a good service. I paid for it to use as a sell tool, but it worked out doubly good for me.

My refrigerator started making noise on a Monday. I usually go online and do my service request. American Home Shield responded within 24 hours, if not sooner. The rep was very professional and was willing to listen to my concerns. The first vendor wasn’t able to come out till about maybe four days and I needed someone out within 24 hours so they found another vendor that was able to assist me with my needs. That was a plus.

I filed a claim with American Home Shield for a bunch of leaky valves in the bathrooms. The contractor had to come back a couple of times in a week but they got the job done. Speaking with AHS company initially was good, but towards the end, it was poor service. They weren't able to accommodate some issues. There was some coverage that wasn’t covered under that was initially supposed to be covered. They had a grace period over which you cannot be covered, and we were over by about three to four days but it was not my fault as a customer but a fault of the title company that was supposed to set it up or they communicated with directly. The title company cost up what was needed, and then they communicated with them. They said it was all good. Then the coverage was never added, and they refused to add it afterwards. This is after given the amount of time of communicating directly and also then returning the check two or three times.

In the first time that I called, I told American Home Shield what the problem was and they told me to wait a day or two. They said that the contractor will call me that day or the next day to let me know when they'd be able to come. I waited a day until the next day, but nothing happened. So, on the third day, I called again and spoke to a very nice lady from American Home Shield. I told her that I called the other day and asked for service. She looked it up and said that there was nothing in there and that there was no record that I called. I said, “Oh, my God. I’m having problems with the pump and you mean to tell me nobody recorded.” I told her I've been waiting for three days and I needed my swimming pool working. The pump was not working.

American Home Shield worked on the oven for the third time because I had filed a claim for it and paid $100 for the guy to come out, but he didn't fix it. They sent out another tech who also didn't fix it. So then, when my ice maker went out, they were gonna send out a separate company whom I asked if they could check the oven while they were here and the technician did. I sweet talked him so much and told him that no one else had ever been able to do it and so he cared enough to try to fix it.

American Home Shield has always been good. The washing machine recently filled up and it wouldn't drain, and submitting a claim for it was fine. The guy that AHS sent out was great and everything turned out just fine.

I would recommend AHS. I had them send out a contractor to service my air conditioner. He found something wrong with it and fixed it, and the house has been cool since. He was good and our interaction was fantastic. I submitted that claim over the phone and the rep was very good too. The only problem I've had was AHS kept trying to bill me again for the service call and I wasn't happy about that, but we finally got that straightened out.

We thought we had a water leak up in the attic, but when the service guy came out, it was just rain. He showed us where it was at and took care of everything. He also pointed out where we needed to close up some things and to protect ourselves. We had rain a couple of weeks ago and my husband went up and monitored it and it was all taken care of. It was $75 well spent even though we didn’t really have a serious issue. We’ve convinced our mother-in-law to get AHS and everyone should have them too.

I was having issues with my AC. I submitted a claim online with American Home Shield and it was super fast and easy. When the techs came out, my husband interacted with them and he told me that they were very talented. As far as I know, they weren’t there very long and they were very quickly able to identify what the issue was. Then they fixed it and the air conditioner has been doing good since the repair. I'd tell my friends to get a warranty and that it's a good choice to go with American Home Shield.

It was excellent with American Home Shield and the contractors were always nice. The person that would have come to repair the refrigerator the first time couldn’t come in a timely manner and so American Home Shield called Sears and they could come sooner. It took quite a while to try to repair the refrigerator. We had to wait so long we bought another refrigerator. Sears kept trying to repair the refrigerator but they couldn’t find the problem. American Home Shield decided not to put any more money into it that they paid us the refrigerator we bought. AHS does exactly what they say. They’re a good company to work with. I call them when I submit claims and they’ve always been nice. It’s very valuable having a warranty because it's for the appliances that we need for everyday lives. So we don’t wanna go out and buy every time we turn around.

I had leaking water pipes. I called in to submit a claim and got excellent customer service from American Home Shield. A contractor came to us pretty quickly and they were excellent as well. They cleaned up after themselves and the leak was definitely repaired. They got it done in one visit fixing the pipes but the carpenter came back just to put the sheet wraps to the floor hole on the wall.

We had back-to-back issues. One of them was the water heater then it was immediately followed by the air conditioning. We called American Home Shield to have someone come out and take a look at the heater as we didn't have any hot water. The gentleman who came out told us that it was a breaker issue but told American Home Shield that we had a leaky water heater and it was necessary to replace the entire thing. So, that was a little frustrating.

American Home Shield is a good organization. I called them for the circuit breaker on my furnace that had been fried in and then melted a wiring harness. The AHS rep took the information down and then provided me with the local organization that was gonna come out and fix it. I called them and they set up an appointment time and they came out and diagnosed the problem.

Submitting a claim with American Home Shield was fine and I had no problem with it but it took them two different companies and five different technicians to fix my air system, which was totally ridiculous. The fourth guy who came out said that they put too much Freon in. Then, the fifth guy took some out and it has been working, although I don’t know how long it's gonna hold up. I also had to pay $700 to replace the Freon and tried to charge me on one of them so I’m not too happy with them nor thrilled with AHS at all.

I've had American Home Shield for the last 10 years and it's been very valuable. They have saved me a whole lot of money this year. I had so many claims in the last couple of months and one of them was for a leaking shower. Their contractor, K&S Plumbing, came within the regular time, 24 to 48 hours and then they had to order the part. It took a week for the part to come up and then they came and put it in. The guy was very patient, knowledgeable and courteous. So, everything is now performing good. My water bill went up a lot and so with the shower not leaking, it's great and it saved the water bill. The repair helped us a lot.

I was having a hard time getting my AC fixed and even getting a hold of the company American Home Shield arranged service with. I called AHS to see if they could provide further assistance. The company, A-US Air Cond of Texas Ltd, only gave me the date, not time, of my appointment. I needed some sort of notice to give my employer. By the day before, I had yet to hear back from the AC company (even though I tried numerous times to contact them - they have their own issues). I decided to see if AHS could help.

I’ve had American Home Shield for less than 30 days and am not pleased at all. I submitted a ticket for a request, which was cancelled, yet I was still charged my deductible for this. While I acknowledge this was not AHS fault, I called them to dispute this charge and they said they would look into it and call me back and/or update my account to get a credit issued. A week later and no phone call. Upon calling in I had to re-explain my situation and then found that they had never reached out to the contractor to confirm and have them change the status from completed to cancelled. The rep kept telling me that I had a service scheduled, therefore I had to tell her again it was, but it never took place and they should have reached out and confirmed this to then provide me with a credit.

Service request made 10am on Friday; paid co-pay, text and email confirmation for Saturday 10am-4pm appt received soon after. Saturday: 10am-4pm no one shows up. 8pm call to find out what's going on; rep says we have to call the repair person on Monday to set up appt. (Duh... That's not what you told us in your email & text!). We managed to fix the problem ourselves on Sunday. Monday: 9am cancelled service request. Expected refund of co-pay. 10 days later: no refund. Called and managed to get refund. All is okay. Fast forward 1 month later: receive email that my account is delinquent and I owe the co-pay! Called to straighten out. Hope it works. BTW, my account does not show the debit AND credit! Be forewarned... They appear to have a lot of bugs in their process. BTW, this is the only service request I made and it did not work out. Waste of money! I will not renew with this company.

AHS is unable or unwilling to send a trained tech to repair my induction cooktop since 4-3-18, that is now over 3 weeks. The first company they picked was not qualified, the second - an expert according to AHS came and asked "what is this". After explaining what and how an induction cooktop is, the tech took model number and info for the USA part service of my European cooktop and left. 3 weeks later and a million of lies, hours of phone calls and a vanishing tech and unresponsive AHS, my cooktop is still not repaired, even the part is readily available via the parts service and would ship overnight. There are techs in the service area that can repair the part but AHS is unwilling to contact them, even nobody of their network is obviously able to diagnose an induction cooktop. This is a breach of contract as I paid my annual fee, but AHS does nothing for me. I have no cooktop since over 3 weeks and AHS does not care at all.

I called to make a claim on May 9 for a problem with our washer... It took over a week for someone to call us back and tell us that they were too far away. Would not respond. We then waited another two weeks for someone else to come out who never showed up. It is now 3 1/2 weeks and we still do not have a washer and dryer. I called American Home Shield this morning from two separate from lines. I waited over an hour and 10 minutes on one and a half Hour on the other. People put me on hold and never comeback. Will be contacting an attorney next I guess. Taking our money and getting no service.

May 14th: Promise "We will call you tomorrow to let you know how we are going to fix your problem"... Today is May 24th... The only call I've received was from AHS' social media team to ask me how to handle my problem. I do not have a "social media problem". I have a problem, that is supposed to be handled by AHS, since I paid for the "home shield warranty" when I bought my house. I did NOT buy a "social media". AHS has a "social media problem" since I've been posting on social media about their lack of response to my problem... Back in May 14th.

I filed claims with American Home Shield for my dishwasher and refrigerator. I called in and set up the claims for both appliances. The claims representative that I spoke with was professional, considerate, and she worked on my claims quickly. The contractor was polite, professional, and thorough. But I had a small problem after the service and I have to call American Home Shield eventually about the issue because it has becoming annoying.

When we bought our house two years ago and our first year with American Home Shield came free with it. I renewed on the second year and then we just renewed this third year. AHS is great and I like them. I always call in for claims and I’ve never had to wait more than a day for them to get somebody out to us. We had some plumbing issues where my cupboards, it was just leaking downstairs. There’s like overflow in the top, in that little silver thing, it was just not tight there so the AHS contractor put a new gasket in. It was literally like a ten minute job and he was out. The guy was super cordial. Overall, I love AHS. I’ve gotten my money back each and every time I’ve used this. It works out. As long as we can afford it, I’ll keep buying it. I never see myself leaving. It really helps us a crazy deal.

We have switched from another company that we weren’t so happy with, and so far, we’re very pleased with AHS. We’ve had them come out a couple of times and we usually submit claims online. The website is excellent and very easy to use. And we've always had a very quick response from them. We’ve been very pleased with everybody that’s come out. They've been professional, efficient, friendly, and helpful. Having AHS is very valuable and gives peace of mind. We have recommended them to other people.

I submitted a claim with American Home Shield online when my dryer was not working well and it was very easy. The tech who was sent out was very courteous, did his job and left. But the dryer has always been a problem and now it's not drying well so I have to call them again.

There was an issue with my water heater and I called American Home Shield. They sent somebody out and he was in my house for about five minutes. I explained that we had to continually restart the hot water heater but he told me that it started right out so, it was the only thing that he could diagnose at that point and that I had to go through the company again if it went out. I wasn’t very happy about that because we have had to previously restart it about 10 times before the guy was able to come out. It took him several days before I was able to get somebody out there. A couple of days later, the water heater went out again. So, AHS wanted to send the same guy back out but I didn’t want the same guy to come back out as he didn’t do anything the first time. Also, I asked to be transferred to a supervisor but they told me that they couldn’t do that.

My mom and I bought this house together in 2005. For about three years, we had a different company and then we went to American Home Shield. For a long time, it was under my mom’s name until she passed away. I’ve had the warranty for a long time and at this point, I wish the price of the service didn’t go up, but I feel like in the long run it’s paid for itself. They send people that are experienced and know what they’re doing. They always clean up and I have no issues. Submitting a claim with AHS has been much better than it used to be. It used to take quite a while to get an appointment or get a callback. The last few times I called, it’s been very quick. The only thing is sometimes it’s Friday afternoon and when I put it in, it’ll be Monday. But I always get contacted. And lately they’ll come out within a day or two, depending on your schedule.

There was an issue with the microwave. I filed a claim with American Home Shield and everything was fine and was as they said it was. The contractors were very respectable and professional as well. However, they had to come back out since they had to order a part or something that required for me to wait a few days. But overall, it was a good experience. I was pretty much impressed with everything and everyone responded. So far, I’m pretty good with American Home Shield. I’m pleased that we got it and I’d recommend them.

Our most recent American Home Shield claim was for the pool pump. They just changed out a leaking seal on it. Prior to that was a refrigerator claim. I called and then they set up an appointment with the technician from a company locally to come out and take a look at it. The technician was honest and said it was gonna take a long time to get the part because they don’t have them in stock in Hawaii. They had to order a compressor. Instead of just replacing a $2500 refrigerator, they gave me what it would cost for the part of the compressor, the freight, and the service to install it.

I called AHS to put in a request for the air conditioning. Then I got a confirmation text from the company and the tech was here the next day. He was very polite, cordial, and seemed to know what he was doing. He fixed some component outside and it was all done in a very short period of time. I've had AHS for a couple of years for numerous things and they were very, very professional. When I didn’t agree with something and appealed, they let the appeal take place and it's usually found in my favor. I'm very, very satisfied and it's well worth the investment to pay a little bit each month because when a major thing breaks down, it's nice to just be able to pick up the phone and have a contractor come out for a single deductible and not have to worry about it. I recommend them all the time.

I bought new appliances and during the installation of the range, the installers said that they couldn't turn off the gas so I filed a claim with American Home Shield to have somebody come and put a new valve. Also, my dishwasher wouldn't work and when the technician came out, he said that it was wobbly and it only had one screw holding it. Once he got it all secured and everything it was still working. He was very nice and everything was functioning fine since he came out.

Right around the holidays, the icemaker quit working so we went online and filed a claim with American Home Shield. It was very easy filing the claim and the contractors they sent were really nice. They came on two different occasions and they came right when they said they were supposed to. The first one came and checked everything out and ordered all the parts. And then when the parts came in, the other guy came and fixed it. And it works better now than it did when we first bought the refrigerator. American Home Shield has been easy to work with and I've already recommended them. They’re really inexpensive because it's a wonderful service. And I was totally satisfied with the whole setup.

I submitted a claim with AHS over the phone for my upstairs AC unit. I used the automated system and the process was very easy. The first time the contractor came, they did not arrive until around 9:00 at night, so they didn't properly diagnose the problem because it was in the dark and they might have missed a few things. But the second time they were here, the service was awesome. Everything has been fine since.

My AC wasn’t cooling and I submitted a claim with American Home Shield online. But the first contractors they sent out, I had a pretty poor experience with last year. I was chatting online with an agent and told her that I would rather not have that company back in my house. She said that they usually would not dispatch without legal stuff in our records but since we had been a client for 14 years, she would make this change as an exception this time. Then I told her that I had a better experience with the next company and she dispatched them. And though it wasn’t the same person I had dealt with, I was pleased with the service that resulted. Their contractors are good when they’re good and when they’re bad, they’re awful. And you wait until you’re ready to spend another $75, and hope you get somebody better. But recently, the last several contractors have been really good and I still recommend having American Home Shield.

We have been holding American Home Shield for about 4 to 5 years now. Recently, I called them and I had some plumbing done. There was the water pressure in one of the showers and a leak in one of the sinks so I couldn't take the shower nor wash my hands. The reps had been wonderful. It took two or three days to get a contractor out. It was a little bit slow but that was on Abraham. The contractor was wonderful and everything has been good since the repair. Having a warranty is so nice. It was God sent. I recommended AHS to one young lady. I told her to go back to them and she was so happy.

I called the claim in when the freezer wasn't making any ice and my interaction with the American Home Shield representative was very positive. A guy looked at the freezer and said that there was a part that needed to be ordered. When the part came in, another young man came and put it in. The freezer has been working really well since and I was very satisfied the experience.

I submitted a claim online to American Home Shield for the icemaker which wasn't making ice in the refrigerator and dealing with the contactors was a good experience. They had to come back several times to get it to work but they were fine. They've been coming out since November for this issue and put a new one in and it still wasn't working. Then, they took a pump and found out that it was a plug that they forgot to plug in. When they put something back in, it might have knocked it out loose.

My dishwasher was not draining and the water was just collecting at the bottom. And so, I filed a claim online and then I got an email saying that someone would be calling me. I got a call from a gentleman at All in One Appliance Repair to schedule the appointment the next day. He showed up on time, he was very friendly and professional and asked us what was going on. We knew a glass had broken in there and he took the dishwasher apart, quickly showed us the broken glass pieces, put the dishwasher back together quickly and made sure that it would run. He started it and waited a few minutes to make sure everything was good. He was here 15 minutes and the job was very simple and easy. Then he gave us his card and told us to give him a call or let American Home Shield know if something happens. Since the repair, everything has been going great.

AHS has gotten better over the years. I submitted a request online for a leak at the sink in the house. Navigating through their website was fine. The contractor came and the sink has been operating fine since the repair. I’m glad to have a warranty and it’s a good decision on my part. I would recommend AHS. They’re of good value and they’ve been perfect to work for.

When I submitted my claim for the dishwasher, I called American Home Shield and the rep took the information then told me that somebody would be there. I was also given the number of the contractor who then called me and we made an appointment. The old way was they used to get paid right there but now, they say they bill on the computer. The contractors were wonderful. The guy was very polite, he did his job and told me what I needed to know. The one who fixed my dishwasher was very conscientious. He has been here before to do work on the dishwasher and he was very accommodating and very pleasant.

The air conditioner wasn’t cooling and I called American Home Shield to submit the claim for repair. The claims representative confirmed my coverage. It was late in the day and she told me that someone would be in contact with me the next business day. My interaction with the contractor was very good. They called and confirmed that the technician would be out the next day and he came the day after.

My recent claim with AHS was for my spa. Initially, submitting a claim was frustrating, cloggy and slow. I felt like nobody had an understanding what my real situation was. After going up the hierarchy with American Home Shield, I got a fantastic treatment. The AHS representative was absolutely terrific even though there were a lot of delays and back and forths. She was an incredibly sensitive individual who did a great job on the technical end. She really ought to be running the company.

Most of the time, when I've filed claims over the phone with American Home Shield, the service provider has come out. I had a problem with my air conditioning unit a month ago and when I filed the claim with American Home Shield, they assigned the repair job to a service provider in my area that was part of their network. The technicians came out to address the problem with my AC unit and they fixed that.

One of the arms on the dishwasher broke and it leaked water, so I needed to get that replaced. I called the American Home Shield customer service that was in the policy of the packet that was given to me when I purchased the house. I gave the rep a description of the problem and some other basic information and I was scheduled a time for the technician to come out. He came in and took a look at the dishwasher. It was obvious what the problem was 'cause the washer arm was broken into pieces. I hadn’t used the dishwasher since moving in and it was there before I moved in. So, he fixed it and corrected it. It’s been working fine just like it should since the repair. American Home Shield worked better than I thought it would. There was not much of a time delay, recalling and getting a repair done. With that, I was pleased.

I have a claim that has not been resolved despite endless calls, emails and lack of response. My AC unit needs to be replaced under warranty. Their exclusions for replacement are they will not replace a specific brand or color, neither of which is an issue. They have been unresponsive for a week and put up barriers at every turn. I suggest customers look elsewhere. They have small details in their exclusions (which we have not asked them to ignore) and we still get nowhere.

I have been calling into the replacement unit for three days. I have been left on hold for up to an hour and 50 minutes and then phone cuts off. I am on day three. Still on hold as I type this and no response. I called the main number to request help, I was told nothing they can do. Just keep calling. I called customer retention number and told them and they said nothing they can do. Keep calling. So here I sit with no assistance. Waiting on hold with no resolution. This is awful! HELP!!!

Still waiting almost two weeks for repair. I have called the contractor and AHS every day for the past week. Found out the contractor has an F rating with the BBB and does this to all of his calls, yet they still sent him and will not do anything. I cannot even get a status report. I previously used HMS Warranty company and never went more than one day without a call, sometimes repairs with them were complete within hours. I switched to American Home Shield because I read these wonderful reviews. DON'T FALL FOR IT! This is the worst experience I have ever had with a repair.

Again, another miserable experience with AHS. I am suggesting canceling, filing complaints and forward to your friends and family to do the same. I purchased for AHS Warranty the warranty of major systems to cover the house and property for gas, pumping, heater and air conditioning. The system is consider a heat pump, which is air conditioner & heater together. The air conditioner uses electric while the heater use gas. I paid for the AHS warranty in full with a deductible of $125 for each claim/visit.

After several weeks of discussions and involvement of legal services, AHS agreed to send a new plumber for a second opinion evaluation of the toilet at no additional charge. This professional determined that the failures were consistent with normal wear and tear. AHS agreed to replace the toilet under warranty. The repairs were accomplished within a few days of the second opinion.

I have had an absolutely awful experience with American Home Shield. We called about an issue we were having with our microwave on 4/15/2018. A technician came out to our house on 4/26/2018 letting us know that a part needed to be ordered to proceed with our request. We were told it would take about 5 days for the part to arrive. It took almost three weeks for the part to arrive and we would not have even known unless I called TWICE to inquire on 5/9/2018. They NEVER reached out to us and this needed part was merely sitting in their storage area for days. This is a VERY unorganized company. Their policy has changed and they collect the money upfront and don't care about servicing their customers.

We've had AHS since February and recently we had a mini refrigerator that wasn’t working. I submitted my claim over the phone. I spoke with a representative who was very friendly. Within a day or so, American Home Shield had somebody scheduled to come out to look at it. We were out of town for a couple of days so it was a week before a contractor came out. They scheduled us right away when we got back and then the contractor had to get a part. That was another week to get the part and come back to fix it. My husband talked to the contractor and he seemed very nice. He was quick with what he needed to get done.

Our air conditioner was out and my son told me that if I had taken American Home Shield out, they would have helped me with that. He had it but I hadn't thought about it and so, I thought I’ll just call and get it, and I did. So far, I’ve never called for anything that they haven’t covered. My doorbell broke and I called them to submit the claim and it was very nice speaking with the rep. I know what’s covered and I just tell them what it is and then they’ll assign whoever to it. And then, within a couple of days, they were out here fixing it. Normally, the company that American Home Shield turns it over to contacts me but they didn’t this time. They have contacted the company and I called and set it up. I have no complaints about it and I’ve never had a problem with them. They’ve been excellent in the repairs and they fixed whatever they had come out to fix.

We filed a claim with American Home Shield for an appliance rescue. The experience was very nice. The technician had found a little piece of something in the dishwasher. Our problem is all not done but the tech has done everything that he can do.

I have two American Home Shield protection plans, one for my daughter and one for myself, and I have never had a problem with them before. I called them for a heating claim and they sent a person who thought that the ducts were loose in the attic and American Home Shield wasn’t going to pay to have those repaired because it was caused by a pest in the attic. I told them that I didn’t have any pests in the attic because I had had it closed off because of birds. And so they sent another person who determined that it was the protective cover that were damaged and not the ducts. The ducts are metal and they weren’t loose. So, we fixed them. But I’m still having a problem. My electric bill has been over 500 and 400 the month before that, and I'd be consulting another company to see what exactly is wrong.

American Home Shield said I'd have to pay a $100 fee for them to come out and I paid that. When the contractor came, he was very nice and he did his job. He said he knew exactly what I needed but he couldn’t complete the work because he didn’t have the part. He told me he was gonna order the part. It took him a long time so I called AHS and they called him back and they said the part hasn’t come in yet but as soon as it's ordered, they'll take it out and put it in. When the part came, the young man came out and fixed it. He was great and everything is working well now. But AHS charged me another $100. I asked them why they charged me again and the lady just told me she just put a claim for it. I shouldn't be charged another $100 since the contractor didn't have the part and they came back. AHS should have contacted them and said I already paid the $100 for them to come out and fix the problem.

My AC unit was not working. I normally submit claims with AHS online which is very convenient and helpful because I don’t have to wait a long time to talk to someone. But with my AC, I had to speak with someone because they had sent someone out before, and I had to state the situation where the people didn’t do the work, so they had to take that off of my account in terms of me having to pay for a service call. The AHS rep I spoke to was wonderful and the contractor did a great job repairing my AC. AHS was willing to pay for the services that needed to be done in terms of the repair and services.

I always get good service from American Home Shield and I've been with them for over eight years. I had an electrical issue and it was my microwave and my ceiling light. I always call in my claims to AHS and it's easier if you deal with a human. The rep was very pleasant as always. They had to send out two contractors because one thing seemed to be a little bit different from the second. Both guys were really good. The first guy fixed all of the electrical issues and did it quickly. He was in and out in 25 minutes. He had to come back the next day with the parts and that time he was in and out in 5. He was very polite and very clean. But he had to call in for the microwave. We thought it was a breaker thing but there was something wrong with the microwave so they had to send out an appliance guy.

The garage door opener was getting stuck. It would go up a little bit and then it wouldn’t come down and wouldn’t go up so AHS replaced it. I submitted the claim over the phone and it went really well. I got good responses and got emails right back. I didn’t really think the first contractor was fair but the second one that AHS sent out for a second opinion was very honest and accurate. The garage door now opens and closes like it was before. I would recommend AHS to anybody. They stood up to their word, were very professional, reliable, and responsible.

Something major on our air conditioner was broken. My husband submitted the claim with American Home Shield, and the repair would cost so much, so the outside and the inside units needed to be replaced and we had to buy some of it. The new air conditioning unit is good, but it's not as good as the one we had. We also had to have the ovens and the dishwasher replaced, and we had to pay a whole lot more to replace what we actually lost.

I put in claims over the phone for American Home Shield as I usually prefer to talk to someone. When I submitted the claim for the spa, the process was easy and it took a few minutes. I prefer Pool Buddy for my spa and pool stuff, so I requested them a couple of times. There was a time a different company was sent and they weren't aware of what had already been taking place so I had to explain it to them. I wasn't happy with their service, not because they were bad but I just know that Pool Buddy knows my system.

I had an electric cooktop where two of its burners did not work. I submitted the claim to American Home Shield online, and it was very agreeable. The contractor was very good and the timing for him to come out was very reasonable too. We are not getting a repair, but we are taking a cash back and replacing it with a gas cooktop. The decision to replace it was very fair. However, I thought that the cost of the service call was considerably higher than some of the other home warranty companies. Nevertheless, performance-wise, I would recommend AHS.

My over-the-stove microwave went out and te serviceman American Home Shield sent out was great. He checked it out and said that there was too much wrong with it for the parts and that they would have to replace it or I could get a new one, take the money and figure it out myself. He said that they would be calling me with all the options, which they did. I went through the process with the warranty and chose a microwave and they were wonderful about that.

My air conditioning for the playroom wasn’t working right. I submitted a claim and the first contractor sent by AHS was awful. He gave a few suggestions that AHS didn’t cover and said it would cost me $6,000. I said, “I don’t think that’s what’s wrong” and he said, “Nope, that’s definitely what’s wrong.” They then submitted their own claim for the same thing. I had to resubmit another claim, then another contractor came out and told me the real problem, but they never came back. They forgot to submit the claim for payment to AHS and they forgot they were at my house.

I did my most recent claim with American Home Shield online for my garbage disposal, and the contractor was very personable. He gave a recommendation before he did the job on what would flow better. He could just replace the actual part that was there but he said that it’s gonna break again so he was able to give us what would actually work better for us. Now, our garbage disposal works great. And I tell everybody all the time to get American Home Shield.

My washer was leaking so I couldn’t use it. It is located on the second floor so I was even more worried because there will be leakage. I opened a claim to American Home Shield on Sunday night which the office was closed. I’m really worried about the washer ‘cause it continues to leak. It was very strange that it was leaking from the bottom of the washer and not from one of the hoses that are connected to the washer. I had to turn off the water main but the water continued to leak even after turning it off I continuously wiping it throughout the day multiple times. I was hoping that Monday morning, someone would call me and schedule an appointment.

I had a plumbing issue and it was my first claim with American Home Shield. I did it over the phone and it was easy. The first guy who came to fix it was in a hurry but he didn’t get it done. I had to call AHS back because the same problem was there. The second guy was the one who solved the problem. Everything was good and I'm very satisfied.

This is my first time being a homeowner, and I'm not inclined to be able to fix plumbing or air-conditioners. And all of my family are in California, so when I moved in here, I looked around at various home warranty providers and decided on American Home Shield and I've been very happy with them. It's very easy to file I claim. I just call them and they normally text me the name of the contractor within the next two hours. A lot of times they may have texted me and I didn't realize it, they would say the name of the contractor and the timeframe that they will come out. They're always very polite and very nice. And everything gets done fairly quickly. It's nice to be able to call American Home Shield and know it's not gonna take six months to get things done. And every time I called, they're very helpful. They're reliable and trustworthy. And I have never ever had any problems with anybody that came to the house. So it's been good.

The stove was over 10 years old and the issue came down to improper wiring. The contractors that American Home Shield sent came out several times and they were great each time. They put hours and hours into it, but they just couldn’t resolve the issue so we ended up getting a new stove. They gave me the choice of either getting one through them of comparable value or x amount of dollars then they’ll reimburse it at one point. I bought it over the weekend.

I filed the claim with American Home Shield for the hot water heater on the day of the storm around August. The guy came out and said it needed a part. He wired something so I could have hot water and he left. I kept calling him after the storm and didn’t hear from him. Finally I contacted and asked him if had he ordered the part which he said he had. Another month or two, nothing happened. I called back and it was the same thing. Finally after six months, I called the company again and said the guy has never returned my calls and I asked them what was going on. They said they would order the part and it took another month. We finally got the part in, they sent the guy out and he replaced the part. Two weeks later it went out again. I called back and they told me they would call the home warranty people and tell them to reissue our order because it was still within three weeks.

With American Home Shield I usually get a response within 24 hours from the vendor after filing a claim. We set up an appointment and it’s taken care of quickly. I usually submit online and their website is easy to navigate. The upstairs air conditioner wasn’t working. My parents hadn't been running it for a while because they live downstairs. We turned it on and it was just blowing hot air, so I put in the call to American Home Shield. The contractor sent out was a really nice gentleman. He came in and knew what he was talking about and did a fantastic job in a timely manner. The air conditioners at our house go out annually, so we've had several vendors out there and they've all been very good.

My washing machine started making a noise so I called American Home Shield. They sent a company out and the technician had to order a cog for it and one of the little clip things underneath it at the edge of the tub which broke off. And then he had to order the gears so I had to wait a week for that. However, that didn’t fix it so AHS had to send them back. It took the company three trips to get it fixed. It was three different times and three different men but they fixed it. My deductible for $100 was all that it cost me.

My friend that told me about AHS. I used it twice within three months which was unusual but I was glad it was there. Most recently, I used it for my dishwasher that was not draining water. The technicians sent got it fixed in a day or two. I filed this claim online through my cellphone, which was much easier than over the phone. A few months prior, the water heater went out so I called them over the phone at that link because I didn’t know how to do it on the cellphone. It was more convenient to do it that way. Both contractors were very good and they called in less than 24 hours. The dishwasher has been working since which is important for my pre-teen daughter, more important to her than to me. People should get AHS.

My dishwasher wasn’t taking the water out of the dishwasher so I called American Home Shield. That was my first time dealing with them because I just bought a home and moved into it. Someone replaced the garbage disposal and poked a hole through the thing so it can get all the water out of the dishwasher into the garbage disposal. A super friendly technician came out and the dishwasher has been perfect since the repair. I would recommend AHS.

We have 3 different policies with AHS. We are on the third different repairman that tells us our A/C needs to be replaced but AHS will not allow it. They have all told us that if they give a replacement diagnosis then AHS asks for a second opinion. If the second opinion is non-replacement, then they (original repairman) will get reprimanded and possibly lose the account. They are instructed to repair no matter what. This is NOT what the sales reps say when marketing their company. In fact, it's quite the opposite. They always tell real estate agents/companies how flexible/liberal they are with replacing defective equipment and systems. And then there's the bait and switch. When a repairman comes out for an issue that "should" be covered, there's always a loophole that says it's not. Then we're stuck paying for a repair from a service company that we didn't choose. I have 2 policies up for renewal and will be looking for another home warranty company.

They sent a repairman out to my house checked my a/c. He said I have a leak in the evap coil, air handler needs to be replaced. American Home Shield denied claim, said it could be an old leak. This company is a RIPOFF.

Every month I call and speak to someone to try and correct the billing error (wrong expiration date for C Card). Every month I am told the problem has been corrected. The next month, same thing all over again. This month after I called about the failed payment, they told me the issue had been fixed. The next day my credit card was charged for the monthly amount twice within 1 minute.

My fridge went bad so I called for a repair. The repair person came promptly but AHS denied the claim citing the fridge was not in the kitchen. As much as such wording exists in their contract I fail to see why would they put such restrictions on the coverage. Upon consulting with their customer support who asked me to move the fridge to the kitchen and submit another claim... I did just that. The repair guy (from a different company this time) came and said the fridge is unfixable. I got a call from AHS saying they are denying the claim again.

I requested services on my air conditioner on April 25, 2018. To date, my family and I have suffered in 90+ degree temperatures because AHS (a company that claims "when covered items break down, AHS can help"). Does it take 30 days to get a "covered item" fixed? No matter how many times I call, I have to hold 30-45 minutes before speaking to an individual then lied to about the services. The ONLY call I received from AHS was on May 14, 2018 and that was to inform me that the total amount owed by me "not covered" is $400. This company is the worst when it comes to customer service and are not true to their brand. I DO NOT recommend anyone to do business with AHS.

My husband filed a claim at American Home Shield because the toilets were gurgling and when we would flush, it would come back up. Usually, the septic tank alarm goes off and lets us know that it has reached its point where it needs to be emptied but it didn't. It turned out a piece was broken. We weren't sure how long it would take for someone to contact us so I called AHS to make it more urgent because my husband had an event for his work at our home. We couldn't have guests with my toilet overflowing. So I told AHS the day of the event and that we needed to get the repair done ASAP. It was morning when I called and by evening, AHS called us back and told us that they had someone in the area to come and check the issue out.

My older refrigerator died a month and a half ago. Allstate Appliance, the contractor AHS sent, was very excellent and I was very pleased with them. They’ve worked on our appliances before so we’ve tried to use them again. The refrigerator was un-repairable though, so the repair person recommended to get another one. We got to look at other refrigerators and my husband picked one out. It was a bit hard with the people that delivered it because at first, they didn’t wanna take my old one, but we asked as far as one was delivered, one would be picked up. Nevertheless, the new unit is working well.

I filed an AC claim with American Home Shield and my experience was great. I put the claim in, they got back to me on the same day, and they had me set up with a person to have to call that day. That was quick. And the contractor responded right away as well. It took them a few days to come out but that was okay because it was Friday and near a weekend when I had called in. So, Monday was fine. The guys came out in a timely manner. And I live in a hot place, so they took care of the problem immediately.

We submitted a claim online with American Home Shield and it was a very simple process. The HVAC cooling wasn't working properly and when I talked to their contractor on the phone, the interaction was very professional. They were very quick to take care of the problem and I had a nice time. It was done so quickly. My tenants went off without air so it was good and I wish I got American Home Shield years ago.

My AC went out. I submitted my claim online to American Home Shield. You just go in and you select what device is giving a problem, and you select whatever you think might be the problem. I communicated with the contractor who came out and it was pretty upfront and straightforward. He was also very good. Everything’s been functioning really good so far.

My water heater was not working and this was my second call with American Home Shield for the same problem. But their agent was concise and to the point. She was professional and pleasant at the same time. The contractor that AHS sent had a trainee with him and handled all of that very well. The trainee paid very good attention to what was going on and at times, did some of the work on it which was pretty cool. Also, I wanted to know what the technician was doing and he shared that information. I was very satisfied with him.

Our house is only a little over a year old but I started hearing problems with refrigerators and air conditioners. We live in Florida now so a lot of things aren’t made as well as they used to be because of all of the computer components. I’ve heard the air conditioners don’t last as long here as they would up north so we opt to go ahead and put a warranty on our house. I was a licensed realtor in Ohio from ’84 to 2005 and when I moved to Texas, I was licensed there for five years. As a realtor, I’m very familiar with American Home Shield.

We are pleased with American Home Shield. We have it for two locations and we haven't had to use it a lot but when we did, we were satisfied. Plus, the contractors are professional. In a recent experience, we have a contract with the air conditioning company that American Home Shield uses and so when they were doing the inspection, they found the capacitor was bad. They contacted American Home Shield and replaced it. I had called ahead of time to American Home Shield to get the name of who they use because we live in Arizona and it's really important that the problem is fixed quickly. As it turned out, there was a problem. I submitted the claim over the phone and it went fine. Now, my air conditioner is working.

I've been with American Home Shield for about six months and when my AC fan stopped working, the process in submitting a claim was quite easy. I called them up and in a couple of days, they had somebody out here. But I wish they were a little bit quicker in getting somebody. When the air conditioner is out in Florida, it’s drastic. That aside, the representatives were very pleasant. I had a question or two and they got back to me fairly quick. The technician was a good worker too. He seemed to know what he was doing and he did the repair the same day. After that, we found out we had other problems. The Freon was leaking out and we decided to stop and just replace the whole unit. American Home Shield helped pay off what they were willing to pay, but I decided to get it done and it was pretty much out of pocket.

We had a faucet that was rotten and we had to get it replaced. We had little problems with submitting a claim to American Home Shield at first, but then we got it resolved. We bought the stuff and had the guy come out and then they reimbursed us for it. The contractor from Alexander & Sons Plumbing was excellent. He was very good in coming out and assessing the problem, and he got it taken care of. Everything about the experience was fine. Also, within this year our washing machine leaked and our garage door was broken twice. American Home Shield stood behind everything and everything was taken care of. I've already told our neighbors about them.

There was a leak in my AC unit and I called it in with American Home Shield. The guy that they sent could not track the leak until he's been called out three times this year. They kept coming and putting freon in my AC. They charged me $95 per pound of freon and $137 service charge. I could have gotten it done for $50 but I paid $200 to AHS and I still got the problem.The contractor will be back out in about two weeks and it would cost me another $137. I pay all these money every year and every time I have an issue, it's about 400 bucks so I'm not impressed. That's messed up. Also, I added a pool last year and my pool people submitted all the paperwork to American Home Shield but I never heard back from them, so our pool is still not covered.

There was water coming through the wall in at least two separate incidents, but they were the same thing. I tried to put sheetrocks there and every time I would put it, it would get wet. American Home Shield sent ASAP Plumbing out and the first time they came, I was told it was one bathroom. Apparently, it wasn’t because the water was still coming through the wall a week later. Then they came for the second time and I did not have a good experience.

We’ve had some good deals with American Home Shield when we've had to have them. We had a service call to make sure the AC was working right. And whenever I submit a claim, it was an easy process. The contractors that were sent did well. They did what they were supposed to and they were very courteous about it. Then I had some problems with our sewer line. We had a plugged sewer and they got it cleaned over for us.

My water heater wasn’t working and I filed a claim online with American Home Shield. Then the plumbing company called me and they came out. The tech was good but I had to help him in figuring out that the plug wasn’t working. He was launching into the plumbing stuff not working and I asked him about the plug and we figured out it was the electrical supply to the water heater. So, it went from a plumbing issue to an electrical one and I asked the plumber if both would be under the same charge and he told me that it would be. Then, the electrician came out and did his thing and I started to get these emails saying that I owed another $75. I chatted with American Home Shield and they told me that they would take the charge off but I kept getting the notes. I chatted with them again and they told me that it would take them 14 days. And now the emails seemed to have stopped.

The plug in the wall was out and we couldn't figure out what it was. I called American Home Shield to submit the claim and the representative was fine and real nice. The electrician came down and plugged the washer in the garage on the same circuit in the house that was in between the wall. It was so fast and he fixed it. Another time, I called them back for hot water. When we got the refrigerator and they put in the ice maker, and then it got crossed to something, we weren't able to get hot water. When we moved here, we had hot water, then all of a sudden, we didn't have. The contractor that came out couldn't get it and said that he had to run a whole new line, and I couldn't figure out why it had to be like that. But the contractor was nice and I'd recommend AHS. Everything we called them about, they've made an appointment and did it. The contractors also came on the time that they were supposed to.

When I submitted a claim to American Home Shield, I did it online and it was easy. Somebody called the same day and came out the very next day. There was a leak in the stove and the contractor who came out was nice and thorough. He had to order a part then he came back two days later. Everything's been great since then and people should get AHS.

My son had American Home Shield in South Carolina and he suggested AHS to me because I’m by my 70’s and I don’t know anything on what to do. The most recent claim I filed was when the washer was not washing the clothes properly. The water was there but would not turn the cycles. The process took a long time because it was given to Sears who came and looked at it. Then they said that we have to order some parts. However, the tech didn’t tell me that the parts will arrive at my place and that was a bit of a surprise. I don’t live there continuously because I lost my wife last year and my family said that I shouldn't live alone here. So I live either with my daughter or with my son.

We appreciate the service from AHS and their website is easy to use and schedule work when I need to. I’ve had them for 10 years and their vendors are very high quality. I’ve been very satisfied with the vendors that have come out to provide service for my house. Our latest claim was for the garage door and it has been performing very well since the repair.

I've used American Home Shield for four times now and never had an issue at all except for the hold time when calling. Talking to a representative was almost impossible. The last time I called was an hour and 40 minutes on hold. It was a bit long and awful. If I go online, it only takes about three minutes, so the online process was very easy. I had a claim for the A/C that was not blowing cold. The contractor who came out was great and wonderful. Everything is working now.

I'm very happy with American Home Shield. I've been with them since 2002 and they've always been on time and done their job. We had a problem with our refrigerator and it needed a motor because the freezer wouldn’t stay cool. I called to put in the claim and it was a very easy process. Then, the contractor who came was mild-mannered and very respectful. He replaced the fan and the unit is now working well. My experience with AHS has been wonderful and very professional.

I submitted a plumbing claim to American Home Shield and they sent out a guy that was here for two hours. He said he got underneath the crawl space and then, he went out to his truck and called AHS. He came back and had the claim denied until I got the granite off the garden tub. He said it had to be taken off before he could adjust anything. It was a lot of money, work, and risk. I had to do my own research and call my granite guy that worked on another house who said it was ridiculous. I also had to call the people that put a door in my closet on the motor of the garden tub and the guy also said that was ridiculous.

Our heater wasn't turning on. Its pipes were clogged and weren’t draining. My husband called American Home Shield. He filed a claim and had a very easy dealing with their rep. Butler M-K Heating came out and we had a positive interaction with them. Altogether, the claim process was very smooth.

The motor on our pool wasn't running from when I moved in and I didn't realize it. I just bought the house and when I had a pool guy come in, he turned it on and it was super loud. So he wouldn't even know it wasn't running. I filed a claim online to American Home Shield and the experience with their website was good. I had a good interaction with the contractor they sent and the motor was fixed the same day.

I have now canceled the same contract twice. The first time it was canceled (in theory) that cancellation did not go through, even though I was provided a cancellation number. The second time (current state) I have a new cancellation number, after contacting a supervisor. As far as confirmation in black and white, I was told that they would mail me that confirmation but that it would take up to 21 calendar days to receive. When I said that was not acceptable and I wanted an email confirmation sent, the CSR said they do not do that. I asked to speak to his supervisor and was told the same thing. Unfazed, I asked to speak to her supervisor and magically, after a 5 minute hold, I was that she can, after all, send me an email, but it would take up to 24 hours for that email to be sent out! I do not have any confidence that I will receive the requested email.

I've had the worst experience with this home warranty company and do not recommend them to anyone. I've been attempting to get my dishwasher fixed for two months now and it took me calling 4 times (and waiting on hold for 30+ mins each time) to finally get a work order placed even though I was told each time that one was put in. Because they took so long to put in a work order, the time elapsed to get it fixed and now I'm being told that I need to pay $75 again to issue a new work order. And somehow their "records" don't show that the work order didn't get placed in time.

Had two repairs to be done, first one done quickly... 2nd, ceiling light fixture needed to be removed. The technician from Associated Electric Inc REFUSED to remove, even though I gave permission. He was afraid the light cover would break as the rim of light fixture was stuck. Had very rude comments, not professional at all. Never want them again!!!

American Home Shield will take your money but will not honor its end of the contract. Do NOT use this company. They have not responded to my requests to fix a washing machine, which is covered. They are dodging and dragging their feet and you cannot speak to a supervisor. Complete rip-off. They even told me to drop my contract and go away.

I am going to find another home service insurance company because I called to get a BUYOUT and they would not let me do it. I have been with AHS for almost 10 years and if they are going to be rude then I am changing. I'm on the internet now. My air conditioner went out and I cannot be at home when the AC man comes out. I work over an hour away and don't get home 'til after 6. Not happy!!!

I am very displeased with American Home Shield. My air conditioner is not working and they said I would have to wait until Thursday for a repairman to come out. I have already had to pay for the service and if he can't fix it when he comes out then I will have to pay again for him to come out and fix it. I understand that have a hard time finding contractors because they do not pay them well, but that should not affect me. Now I have to spend at least three more days in a 90 degree or more house because they do not pay good. I would not recommend American Home Shield to anyone. Try another home warranty provider. You will be treated better.

Like any insurance company, AHS will have no problem collecting your premiums, but will fight you tooth and nail if something needs to be fixed. Our central air conditioner was not functioning. We were told there was a leak and we needed Freon. The technician fixed the leak, but AHS only covered $10/lb for Freon. The unit required 7 lbs and the cost to replace Freon was over $100/ lbs. As a result, it would cost (out of pocket) about $700 to get air conditioner functioning. That is actually more than the entire yearly AHS premium, so why bother even having a home “insurance policy.” AHS is a racket... like I said earlier, they will fight you to fix anything. Items covered, are not really covered. Read the fine print carefully.

We have our AC break down since over 2 months and American Home Shield sent us a contractor who changed the outside unit with a cost of around $800 to us after which the cooling in the house was still not working, the contractors came back and told us the cool in the inside unit isn't working and would need to be replaced for a cost of $1500 to us to which we agreed. 4 weeks gone they were still ordering the coil. When we called an outside contractor to change the coil they told us that the outside unit hasn't been installed properly and is leaking. It has been almost 3 weeks since that happened in 80 degrees weather we have a 10 day old baby at home and the heat is terrible. Every time we call American Home Shield they tell us someone will reach out today or tomorrow and we are just waiting!!! DONT GO WITH THIS COMPANY!

I had several things done through American Home Shield and I was pretty satisfied with all the repairs. I was satisfied with the repair on my refrigerator and my garage door. Also, filing claims is a whole lot easier than it used to be. I could either go online or on the phone and I don’t have to wait for a representative to answer the phone. I can give all my information there. Before, I would have to wait for 20 minutes for a representative to answer the phone. The only complaint I had with AHS is with the plumbing problems in my main bathroom. The bathroom is really necessary for my mom. She’s 98-years-old and she has problems walking. I called that in on a Monday and the representative told me that I couldn’t get anybody until Thursday. It was an emergency and I didn’t like waiting until Thursday for someone to come out. Nevertheless, overall, I’m pretty satisfied with American Home Shield.

AHS has a quick service and turnaround time. When our air conditioner needed Freon and a new part that holds the Freon, I submitted a claim online with them which was easy to do. I then got an email a couple of days later saying that we had to pay for the Freon which was surprising. We didn’t realize that we had to pay for the Freon per pound. We didn’t read that part. But when the contractor came, it went fine and the AC is working much better now. But our main concern is that if the AC does it again, do we really want to keep doing this? The unit would eventually break.

The power outlet kept blowing a fuse. I submitted a claim online to American Home Shield and the contractor called me and said they'd be out within a week. They came out and fixed one outlet and told me the other outlet outside was not covered. I wasn't really happy with it and I had to pay for that outside outlet. And then, there was one outlet that kept blowing in the bathroom from an outside outlet. They fixed the surge protector or the GFI in the bathroom but it kept blowing. So, the contractor had to come back and I had him replace the outlet outside that was blowing the GFI.

The thermostat wasn’t working and submitting a claim through the internet to American Home Shield was easy. I’ve always had the service with AHS and just kept it. I’ve been using it for six years and I’m satisfied with the repairs made by the contractors.

My dryer didn't want to heat so I got on the phone and submitted a claim with AHS. The contractor that they sent out was quick and did a good job. The service was good and I’m satisfied.

I called in a claim for my AC unit and the contractors have been friendly and very nice. They've been out several times before and filled the unit up but it would leak out. They came back out because it was in a 60-day period and refilled it for free. The first cost was $10 and if that was the deal for every two months, I cannot afford that. They came out Thursday and they were going back and forth but they finally decided to replace the unit. They said they were just waiting for American Home Shield to give the final okay on it. But I haven't heard from them since yesterday. I'd definitely recommend AHS.

I have been using American Home Shield for two years now. I’ve dealt with them in the past on a former house and I was not at all happy with what they did there. But, submitting a claim with them online has been fine and their website has been fairly easy to use. When I wasn’t getting heat on my heater, I submitted a claim and it took three days for the contractor to contact me. My wife was the one at home when the technician came and she said that it went well. The technician knew exactly what was wrong and what to do, and he explained to my wife how to make the heat work correctly. It turned out, it was just a thermostat setting. The house has five thermostats and we didn’t know that all of the thermostats have to be either set to cool, heat or off to make it work correctly. Once we got all the thermostats set, we've had heat.

There was a red light on the salt indicator on our pool and I called American Home Shield. The contractor that they sent out adjusted some things and everything worked out. It just turned out that the pool needed more salt than what we had in it. I would recommend American Home Shield. No matter what we called about, it has always been covered and that's what we’ve come to expect.

American Home Shield's online portal is very intuitive. It’s very easy to use and to schedule something is lickety-split. But it’s hit or miss with their vendors. One time, I had an electrician come out and he was wonderful. I also had a plumber who came out two times on the same day, which was amazing. And even though he was expensive and I didn’t know why he charged me when I already paid the $75, the job was done.

American Home Shield has been very good about sending out people. I submit a claim with them over the phone and we get our appointment set up. But, the company they contracted for my air conditioning unit had been out here a lot of times and they couldn’t find anything wrong with it. The AC sounded like someone was picking it up and dropping it, and my neighbors could hear it from their yard and complained about it. It made a tremendous racket and this had been over a two-year period and I had people out here six different times to get it fixed. And it obviously worked, but it was still not fixed. But that same company also does plumbing, and they've had another fellow come here and repair a problem right away. And he did a good job and was pleasant.

I filed my first claim online to American Home Shield and the process was very easy. The AC wasn’t turning on anymore, and a contractor came out. I showed him the unit, explained to him what was happening, and he jumped right on it and quickly figured out what it was. I have not used the AC very much but it's been working well. I loved the experience and I am very pleased. I have been actually telling my friends about it and how great the service call was.

My doorbell wasn’t functioning anymore. I have an original 1940's chime doorbell and the electricity to it kept burning out. I initiated a claim and American Home Shield sent a company called Wisdom Electric. They came to my house and they said that the wall needed to be opened up, that the electrical wiring had to be changed, and that it was very old and disintegrating. However, AHS didn’t cover the breaking of the wall and that we had to pay that out of pocket.

The air conditioner was running a little sluggish, I would set the temperature and it wouldn’t reach the designed temperature. It was running about five degrees higher. The contractors came out and said that the air conditioner was running like brand new. I asked them if the air conditioner needed freon and they said no. But when it was on, it would make a noise outside. But they told me that it was fine. All that I have talked to at AHS have been absolutely wonderful and pleasant. I’m in the process of purchasing another home and I plan to use AHS. My realtor highly recommends them and I do as well.

Whenever we call American Home Shield, our experience with the reps are always good and we get a callback from an assigned contractor within 24 hours. The issue with our heating, however, took a bit longer to resolve partly due the fact that there was a storm in the area that had knocked out a bunch of stuff and since the contractor had delayed response. I had to call repeated times to get them in here. Ultimately, when I reached them they had explained everything else and they did come. It took the better part of almost two weeks to resolve the issue and though I understand that part of that had to do with the storm, the lack of communication was certainly not helpful.

I opened my refrigerator and realized it was not cold and I had lost all my food. So, I went online with American Home Shield and got a claim number immediately and a message that a technician would be calling me within 24 hours. I thought that it was wonderful. I entered it on a Saturday night and someone was gonna call me on Sunday. I had a party a week later, so I needed it fixed immediately. Ultimately, however, I did not hear back from anybody on Sunday, so I called and got a recording saying that they were closed. So on Monday, I called the contractor. They took all my information and I explained to them that I had a party coming up and really needed someone to come and look at it in case parts needed to be ordered. The woman was very receptive and she told me that she would give me a callback. I was anxious as I had not heard from anyone in a couple of hours, so I called American Home Shield and explained the situation to them.

I filed a claim with American Home Shield over the phone. They were very helpful and had someone out right away. The tech who was sent explained to me that I just needed to reset the thermostat. Now, the issue has been resolved and I’m happy with it. Having a warranty on a property is very helpful. You never know when you might need something like it.

We had a leaky faucet for about three weeks and we went online to file a claim with American Home Shield. Submitting the claim was a good experience and so was the interaction we had with the contractor. They showed up on time and repaired our faucet. Overall, American Home Shield did a good job.

I have had three problems that were not resolved. The first one was the dryer that was broken. I called AHS and a technician came and cleaned the thing out. He came out again and he said he could not fix it. I told him he only needed to clean out the vent which goes up to the roof and he said that he does not do that. So, I called another service that cost me $120, and they went up on the roof and cleaned it.

American Home Shield did a real good job on my claim concerning the A/C unit. The thermostat was out so I phoned in a claim to them and while it took me a couple of calls, it was easy. They responded quick and they called me back. The contractor who came out was able to do the repair within 30 minutes so it was real quick and it worked out well. My overall experience with American Home Shield is outstanding. I've had two interactions with them in the last year and both have been very high quality.

We were pleased with the plumbing claim that we filed with American Home Shield. The plumber was prompt and he knew what he was doing. The issue was repaired and everything is fine now.

When our dryer's drum wasn’t rotating, we picked up the phone and called American Home Shield. The technician came out, found the problem and fixed it. The only shortcoming in this business is if they found the problem and they had to order the part. We’ve had a lot of experience with washing machine and dryer parts going out over the years but this one came in fairly quickly. The dryer has been working excellently since then and I’m well pleased with the whole thing.

My heating unit died and it was due to a Freon leak. I called American Home Shield and the rep who answered was thorough and asked the right questions. The contractor that came out was very professional and he knew what he was doing.

I have had American Home Shield for 2 years and had only called them one time each year. Both times I never got prompt service. The HVAC technicians always took over a 2 weeks and counting, to get something serviced and repaired. My house was constantly in the low 90s every day. AHS kept saying they understood my frustration and never helped resolve any problems I have had. They merely band-aid and do the bare minimums to every problem they come across. Currently they said Kentucky is too busy right now and I would have to find my own licensed and insured HVAC company and pay out of pocket for repairs and be reimbursed later, only if they say it is covered. Most HVAC companies don't want to look at something for AHS.

I put in a request for service to AHS, which is pretty simple to do. They sent it to Rapps. I got a email telling me they would call within 72 business hours. Weekends do not count. They called within the 72 hrs, barely. They sent a tech two days later as promised. He diagnosed a bad ac compressor. I was informed he had filled out the paperwork and submitted it to AHS. He said they should be back in about three days. A week goes by and I have not heard from either company. I went to my AHS account and see they put complete on the repair and charged me $80.00. I called Rapps which takes a minimum of 1 hour phone time to get through and then it is 50/50 whether it will drop your call or put you through. They show the work was done and completed.

I had a Fidelity National Home Warranty for 5 years with no problems but decided to try a new company. The customer service for American Home Shield is horrendous! First of all after the sales pitch over the phone with a charming person I decided to go with it. She said I could cancel anytime and within the first 30 days there would be no charge. They make you wait 30 days for the service to begin. I received my contract in the mail with the wrong address and wrong email address. I don't know how it got to me only that the postman knows us.

I cannot even begin to express my extreme disdain and disappointment with American Home Shield. I requested service for a broken refrigerator on Thursday, May 17th; AHS assigned me to a contractor who was unable to complete the service request until Monday, May 21st. I called AHS to request a new company that would be able to service my request more timely and they informed me that since the repair company was replying within the required 48 BUSINESS HOURS, that they are not able to assign me to a new contractor.

Had problem with AC in September of 2016. It took over a month to fix it. It is South Carolina. In September we have 90+ F. But now, May 2018, I found out that repairs weren't done properly and my AC shut down again. First assigned company didn't even bother to call for 3 business days. Called AHS to get different company to fix my AC since first one appears too busy even to schedule an appointment. Second company comes in, diagnoses the problem, submits an order to AHS. AHS does not want to pay for equipment, sends different company to do the same job - to diagnose the problem. They find out that the same equipment is needed. So instead of ordering part and fixing the problem I am sitting third week without AC and God only knows WHEN it's going to be fixed. It is end of May in the south.

My claim for replacement of a leaking GAS WATER HEATER for $ 1,238.40 was TWICE denied by the AHS "Claims Review Team", in-spite of my having given prior authorization by an AHS service agent, after American Home Services not being able to locate a contractor willing or able to do the work, in a reasonable time frame. TWO contractors were suggested; both told me that they could not schedule a visit until the following week; on Wednesday at best. HOT WATER IS NOT A LUXURY, that would have meant at least one week without running water in our house. After being advised by AHS to find my own repair contractor and then submit the bill to AHS, I bought a new heater and got a Certified Plumber to install it.

I started having trouble with my hot water heater and put in a service order with AHS. The plumber that was sent (PRO-TEC PLUMBING AND DRAIN) told me that my hot water heater was not leaking and the water trickling down my driveway was just condensation... He also lowered my water pressure- which of course would slow a leak but def not fix a hot water heater. The issue was not resolved so when I saw it again I contacted AHS and told them what happened and that I did not want the same plumber.

We’ve been without heat for a week and a half now, which shouldn’t be a huge deal in May, but I live in Chicago and it’s been in the 40s. I have 3 young kids and we’re freezing! The service provider clearly isn’t doing an adequate job as they came out and determined we needed a new motor, another tech brought said motor and installed it and cannot figure out why it doesn’t work, original tech comes back and realizes they gave us a broken motor (how could the second tech not realize that?), and now days later we’re still waiting. Cannot get anyone from AHS to respond and keep sitting on hold for ages. I’ve been told the furnace needs to be replaced, but they’re avoiding doing that and doing the least amount of work possible. Our policy expires in 6 weeks and I certainly won’t be renewing. What a waste of time and money.

Our pool pump was leaking so I submitted a claim with American Home Shield online. The pool company called me the very next day and they came out and fixed it. I had to call them back because another part broke after the fact and they came right back out. They were really nice. We had a guy yesterday because the ice dispenser in our refrigerator was broken. That took a couple of weeks because they had to order a part from Maytag. That was fine because it was not an emergency and the refrigerator still works.

There was an issue with my garage door and I called American Home Shield and told them what was wrong. Then they told me who would be coming out. The guy then called and gave me a time. The tech was very cordial and professional and he was able to repair the door. My experience with AHS has been good and I would recommend them.

AHS' customer service is good. I had them when I lived in Texas and had no problem with them. But some of the contractors they employ are less than par which has been a problem since I've been with American Home Shield. In the past, I had A to Z Plumbing over and over again and they never knew what was wrong. They had to come back three times 'cause they would forget a part, said that it wasn't under warranty, collected their money and just left. I then hired my own plumber and had it fixed. On the other hand, the recent contractor was excellent. I only had hot water coming out of the faucet. It was a clog and the cold water was completely shut off. The guy knew exactly what was wrong, had the part and fixed it right away. He was in and out in no time and did a very good job. I was very pleased with this company.

When I submitted a claim for the ice maker on the refrigerator to American Home Shield, I send it over the phone. The process went fine. Service One was very good because I had a comparison from another service call. Before, I put the refrigerator on American Home Shield and it was not repaired. And this guy from Service One came in and he knew exactly what to do. It was a mistake in the manufacturing. They since have revised their manufacturing process on ice makers where they made it all one piece. He came in and put a silicon seal in there because what was happening is it freezes up every couple of weeks and I had to clean it with a hair dryer to loosen the ice all out and get it going again. The guy seems to have fixed it. And the whole thing’s been working better since. He’s very efficient, showed up on time, and worked on it and got it done.

I've had four different issues with the kitchen and bathroom sinks but American Home Shield only fixed three. I submitted the claim by phone since I like to speak with a live person, not a machine, and the gentleman was good. Later on, I got a phone call from one of the ladies from American Home Shield and she was kind of rude saying that in the near future my contract doesn't cover the bathroom sink. But that was their mistake, not mine.

Our air conditioner broke. It was making a noise and the motor went out. I had a pleasant experience when I submitted the claim. I called American Home Shield and told them I was having an air conditioner trouble. The rep was very prompt and courteous on the phone. She said she'd get back at me and about 10 minutes, she called me back. They sent the repairman who came out the next day.

My American Home Shield experience was a little slow but it's good. I phoned in a claim for our exhaust vent and exhaust fan and the contractors came out yesterday to install the vent, but the wiring is wrong. They had a plug in and mine is hardwired, so I'm gonna have to request American Home Shield to send out an electrician to do the wiring.

I went online to file a claim with American Home Shield and it was easy doing so using their website. We had a breaker that was broken in our box in the garage and their contractor came out and fixed it. The guy who came was fabulous and friendly. He took care of everything and went above and beyond. And he got the breaker repaired the next day. The experience went very smoothly.

We had a plumbing leak and we had a problem with American Home Shield because the first plumber that they sent out couldn’t get to where the leak was, which I thought was strange on behalf of American Home Shield that they didn’t tell the plumber where he would be going. It was under my house. And then the report that he submitted was that there was no leak. We had to get a second opinion, somebody who would actually go under the house. But the reps were incredibly helpful and informative. They let us know what the next steps were if they had not found the leak on the second opinion. It was SDL Plumbing who ended up doing the repair and they were absolutely wonderful. They couldn’t quite handle it during the first time so they came back out and tested the leak and checked everything. They were quick, clean and helpful.

My wife took care in filing a claim with American Home Shield and it was very simple. Whatever she needed to know, she found out and the contractor that AHS sent was terrific. He came in, did an excellent job and the toilet has been working fine since then. I would definitely recommend American Home Shield.