American Home Shield Reviews

I am writing to warn potential buyers of this insurance away. On March 16th, American Home Shield sent a HVAC contractor here to assess why my furnace was leaking water. The service Tech said it was a clogged drain line. He advised it was fixed, and he left. They couldn’t get a local company and sent one here from over 60 miles away. We thought the problem was corrected. My furnace sits above our upstairs bathroom, and hallway. After two weeks, we noticed more water damage. The hallway ceiling falling in, stains on the bathroom ceiling, water leaking down into our kitchen, which is on the second floor. I had a general contractor go up into the attic, he advised that there was a huge puddle around the furnace.

I have been a customer of American Home Shield for at 6 years and have used the services about 3 or 4 times. I am disappointed because only 1 time out of the 3/4 times, I have either paid out of my pocket or the claim was denied. The out of pocket did not concern me as much due to the fact, Freon was added to my AC unit and AHS doesn't pay but $10 toward the 1st pound, which is another whole story because that should be included. I paid the first claim about $600/700 for Freon. Not happy about that because if I pay per month for the warranty, after the co-payment is paid, refrigerate should be included. The second claim was for my tub faucets. The claim was denied because the faucet was off and they assumed someone else had attempted to fix it. That was bull and I am still upset because I paid $75 and still had to pay another company to fix it after the denial.

Could not fix leaking kitchen faucet previously. This weekend - washing machine was not working. Called them but the earliest available appointment would be tomorrow. Requested them for earlier appointment as an elderly person and children live there and need to use it. But they refused to help us out with earlier appointment. The agent was rude and did not want to cooperate and hung up on me while I was talking. Today I canceled the contract. Lost money - monthly premiums, service fee and cancellation fee. They do not keep up with their works - do not use them.

The air conditioning was not working and I tried to submit a claim to American Home Shield online but it didn't work so I did it over the phone. The problem with the air conditioner was, American Home Shield paid for a brand new air conditioner which was installed on April 16th and it ran fine from April 16th until the day before yesterday when it just stopped all of a sudden. They sent a technician out and gave me a four-hour window but the guy did not make it out until 8:00 last night. The air conditioner came back on and worked but within 15 minutes of the technician's departure, it was off again so I went back in and did another report.

The AC was making a noise when I turned it on and it wasn't cooling. I submitted a service request online with AHS then the tech called me within 24 hours. But there was bad weather and I was only available on a Saturday, so we had to reschedule. They offered to come out the next day but I wasn't available. So, the tech came out the next Saturday and he was professional. He rang the doorbell, said he was here for the AC repair, and he talked to my husband about what was going on.

There was a water leak so I filed a claim and it was easy to do it. The first attempt with the contractor was very bumpy. The repair didn't happen on the time that they promised. They kept on moving me all day. So, I had to wait for them all day long. I was scheduled for 8:00 AM and they ended up showing up around 5:30 PM. They did the work and left. But on the second visit, the follow-up visit, the issues were fixed. But because they couldn’t fix it on the first day, they gave me a discount. They apologized for the first inconvenience, which was a good thing. My experience was very good, overall. It was very easy to work with them.

We had a dryer that wasn't working and AHS called somebody out to look at it. They tried to order a part but they couldn't so, we ended up having the dryer replaced. Then we had a ceiling fan that wasn't working. We called AHS, paid our $75, then they had somebody come out and they replaced it. So, it's been pretty good. I filed our claims online and it was very easy. I liked doing it that way and I didn't like having to call. All in all, I would recommend AHS because they're easy to use. Their coverage is also very good on things inside the house and it's not a small, limited coverage.

My ice maker was not making ice, so I called for the technician to come and check it. I submitted the claim with American Home Shield over the phone and my interaction with the rep was wonderful. Those are the nicest people I ever talked to. They were very cooperative and I liked that because we don’t get customer service anymore. While the tech was here, he said he was going to have to order a part and I asked him if he would change the bulb out for me, and that was when he realized something was wrong with that also. I’m waiting for him to come back now. Bennett Electric called to let me know that the part was back ordered and that they would be back as soon as it came in. They’re wonderful people also. The tech attempted to fix the ice maker, but it’s still not working. When he comes back out with the part for the light, he would also look at the ice maker again.

I have AHS warranty on two appliances we are worried about, our AC and our water heater. I then filed a claim for the water heater because the water it was producing wasn't as hot and it would last significantly less than it normally would. After the contractor had it fixed, I couldn't take a shower if I use the maximum setting because it was too hot. So, before there was definitely something. AHS is a good service. If you have older appliances, definitely get AHS.

I had a crack in my toilet sink and then the following day our sump pump broke. I filed a claim with American Home Shield online. Then they emailed me back to let me know that the plumber would be contacting me to schedule. That was fairly quick because it happened over the weekend. I heard back on Monday and then we had someone out on Wednesday.

I had no heat and submitted a claim to American Home Shield over the phone. Everybody at their office was very good, including the person I spoke to. The guy they sent walked in, flipped the switch of the heating unit, and it came on. The whole thing turned out to be my fault when I threw a towel over something the night before in the garage and it inadvertently flipped the switch shutting off the on-off switch. I thought I did everything. I checked the batteries on the thermostat and flipped the switch off on the furnace. Nevertheless, the technician was very nice. He felt terrible and said that he'd look while he's here and checked on a couple of other things, including the filters for me. But I'm happy that's all it was. If American Home Shield can fix it, they won't replace it. They fixed my refrigerator a couple of times and changed the compressor. Still, I really wish I'd get a new refrigerator, but they keep fixing it.

We had a garage door problem that was related to an electrical issue. I submitted the claim with American Home Shield and paid online, and everything went very well and smoothly. The contractor called me, but I was really busy and my schedule was very tight back then, so they came after three days or so. They were calling me all the time to schedule and reschedule a service call, but all the times that they were giving me weren’t possible for me. They were available only in the morning and not in the afternoon or evening, but I couldn’t be at home at that time to have the problem fixed.

The heater was not working. I submitted a claim online with AHS and their website was easy and cool to use. They were quick to dispatch a technician the day after I submitted the claim, but I couldn't be there so quick, so they rescheduled for a few days later when my schedule allowed it. The tech who came out was good and the heater is working perfectly now. I was pretty happy.

Two of the eyes on my stove went out. The claim process with American Home Shield and my interaction with the claims rep went smoothly. I have only filed two or three claims since I’ve been using them and everything has always gone smoothly. I called them and they gave me the contractor. They texted the information to me in five to 10 minutes. The contractor called later that day or the next day to set up an appointment. The technician was professional and on time. He came out and looked, and he needed to order a part. He came this morning and fixed the problem. He was very thorough, took out the part and cleaned it, put in the new part, and put the stove back together. He did his job and it was good, then he cleaned up and left. My stoves's eyes have been working since the repair. I would recommend American Home Shield. They’re very efficient.

I moved into a new home and ordered a locksmith service with American Home Shield to change the locks. I used the file claim feature online which went smoothly. I submitted it, paid, and got a text message that said my file had been submitted and I would hear back from the locksmith service within 24 hours. But I waited and didn't get a callback. I filed the claim over the weekend and the locksmith service might be closed which caused the delay.

The technician who came out was very thorough and professional. He let me know the exact location of the problem and what was going on. Even though I had renewed my contract with American Home Shield, he wanted to explain to me so he can make sure that things are being run properly regardless and I really like him. I’m only available on the weekend and he was available to come out on the weekend so that was great for me too. Overall, it was a pretty good service.

My experience with American Home Shield has been great and I enjoyed it. I have just told a friend about them this morning. There was something wrong with the water heater as my water was cold, so I called it in. I had a good interaction with the representative and I liked their kindness, being nice, and they listened to what I wanted. They told me exactly what was gonna happen and when, and everything worked perfectly like they said. The contractor came and my son who is 27 years old and was home that time said that the visit was perfect. The guy came in, and explained what was going on, and he understood it. A valve or something was replaced and there were no more issues.

When I use my washing machine, the water comes out to the floor instead of going down the pipes. My son submitted the claim with AHS then a guy came out and headed to the sewers. He told me that they’re way out of town and they don’t have contractors around our area. He told me that he would get back and contact me even though we didn’t file a claim. He would give me the estimate on how much it’s gonna be to do it so he would get somebody try to start working on it as soon as he can. He was really good.

The faucet in the kitchen area was leaking and I called American Home Shield to submit the claim. Everything was fine with the rep I spoke with. The contractor came the next day and he was professional and did what he needed to do. But it was still leaking so he had to order another part and come back.

The blower motor went out so I contacted American Home Shield over the phone and I had to do it twice. At first, the representative didn't try to give me any information and so how our conversation ended on Saturday was not so good. And then I had another representative call me on Monday and that one went great. I told them which company to get and the company didn't show in their system. But they found the company after I told them to look for those people. I've used the contractor company before and they are professional. And now, I've already referred one to American Home Shield.

Our heat pump wasn't working and I submitted a claim online to American Home Shield. They called me back and set up the appointment. Previously, I had a negative experience with them for a plumbing problem and their contractor never solved that. Eventually, my brother came to visit and he fixed that problem. This time around, the fellow who came out for AHS was from a different company and he was very knowledgeable. Since the repair, the heat pump has been running as it should.

I had a claim with American Home Shield for a plumbing issue down in my basement with a leak and my dishwasher was never fixed. The guy came out and fixed the wrong thing. I kept calling and they said they would come back. They made two appointments but they never came back. I ended up buying a new dishwasher. Then, we recently had an electric claim and out of all of the times I’ve called Home Shield, this one has got to be the best experience I’ve had. Garage Door Pros did what they said they were gonna do. The guy was out here three times because the garage was not due what I was complaining about when he was here. So, he told me he had to come out to look at it. I finally did a video to show him what it was doing. But he came out each time I ask him to. I've referred someone to AHS and I think it’s a great idea. It’s just the follow-through. I was disappointed and I’m still trying to get over that.

My washing machine stopped rotating and it happened to make a grinding sound. Then I had a very pleasant interaction with the American Home Shield representative when I called it in. They were quick to help me out and I had a quick response from the setup time for the service. It was very pleasant as well with the contractor. He told me when he was probably gonna come in and he came in that time. He had to order parts and then he came out 3 or 4 days later, because it was over the weekend. He installed the washing machine and so it ended up working perfectly.

We got a year of American Home Shield as one of our buying points for the house and we just continued it after the year. And then about two years in, our water heater went bad and had to be replaced. It would cost around $1,000 to get it replaced, but it ended up costing us $200. So we saved money immediately from having AHS. Then when we called them for the refrigerator, the technician, who was a nice guy, came out the next day and fixed it, and our fridge had been fine since. Having a warranty on your property is incredibly valuable. And, I recommended American Home Shield to all my family and friends.

My air conditioner went out. It wasn't working properly. The bad thing was, it happened on a Friday and the techs couldn't come out until Monday. That always happens. But we were able to get that done. The tech was very knowledgeable and he had the part so he was able to fix it quickly. So it was good. But I had the most issue with my plumbing claim. Instead of replacing the whole faucet, the techs would only replace the handle. It's 16 years old and in my opinion, the whole thing needed to be replaced. I think they're just putting a band-aid on it then they will have to find a handle to replace it.

A warranty is valuable because in the event of something that I'm not familiar with, I know I can turn to the warranty to get assistance. As a first-time homebuyer, it’s definitely helpful. I had a leaking faucet and put my claim in through American Home Shield's automated system. It took 24 hours for me to be contacted and an additional 48 hours to schedule a time for the plumber from Total Plumbing Inc. to show up. He was very professional and he definitely did a good job with the fix. Since the repair, everything has been performing pretty well. But there's another issue that I have that I'm waiting to have addressed.

The faucet really needed to be fixed because it was dripping a lot. Then, when I went to use the microwave oven, it gave out those statics very high and I thought there was something electric, so I didn't use again. I also thought that the water was not draining on the dishwasher and I was not using it. So, I called American Home Shield for the repair of those things and the claims rep I talked to was very nice. When the techs arrived, they were both excellent. The first one came to fix the faucet. He had everything, he knew what the problem was, and everything was done. The other tech came in for the dishwasher and the microwave oven. He did his work, was very professional, and had papers for me to sign. He also had a computer to look into different things. But it turned out that the microwave and dishwasher did not need any repair. Everything has been performing well since then.

We just moved in the house and my dishwasher wasn’t working. I called American Home Shield and a rep answered the phone. I made the claim and it was easy. Everything in the interaction went good. Then a contractor called me and set up a time. He came and I let him do what he did. And I've never seen it before but the house has got a switch that was turned off. It turns off the plug under there, so it turned out to be nothing.

When we were about to have a service call on our AC, I figured out that we had a blown breaker so I fixed it and cancelled the appointment. But with the first person AHS was gonna send out, when they gave me his name, I'd never heard of it. The phone number is not even our area code and they were trying to send someone from Illinois, two hours away when we're next to the third largest city in the state and it should have been somebody local. So, when I told them that, they got me someone else. Again, someone I'd never heard of, some small mom and pop type shop. When I went online after this company set the appointment, they had horrible reviews. Prior to that, I made a claim for a dryer a month and a half ago and AHS was very efficient. They got somebody out within an hour. Both the website and the rep were very effective. The tech was out here for about 45 minutes and got everything up and running. It was excellent.

Submitting the claim for the AC that wasn't working was a quick and simple process. I went online and told American Home Shield the issue. Then they sent me an email or a written notice about the company that will be coming out. I then spoke to the third party in regards to setting up the appointment. The contractor came and introduced himself and was straightforward. I showed him what the issue was and he fixed it then left. He took one visit and didn't take long at all. The AC unit is doing its job since the repair and so I have no complaint. So far, American Home Shield has not disappointed me.

I had a problem with my air conditioning and I called up AHS on a Saturday to submit my claim. The wait time could be 20 minutes sometimes. But regardless, I waited on hold and I had gotten somebody. Right away, they gave me a company to be contracted out, who was supposed to get in touch with me. The company got in touch with me the next day, a Sunday, and set an appointment. The came and resolved the issue by Monday. However, part of it was covered under my contract, but part of it wasn’t. They told me that I needed Freon for my air conditioning, but it was not covered so I had to pay for that out of pocket using a credit card. Then they called up later to make sure the issue was resolved and everything was okay. And to make sure that I gave them the payment for the service.

They are just great at American Home Shield and they always find somebody that will do the job here locally and they're always pretty good people. They are very professional as this is what they do for a living. I had a hot water heater and the bottom went out on it and flooded several rooms. American Home Shield got in touch with somebody about the hot water heater. They had to shut it down and get it out of the house. They had to put a new one in and it's operating quite satisfactory. I would recommend AHS.

The dishwasher wasn't cleaning and water wasn't getting into it. It took a couple of days for the technician to come out. He was very good and informative. He answered questions about what was going on and he described everything that he was gonna do, the timing, and the parts that he was ordering. Originally, he thought that the problem had something to do with the tubing inside being blocked so water was coming out of the bottom of the dishwasher. But it turned out that one of the pumps on the bottom had sprung a leak so he had to repair that. He replaced a lot of the water system. Since the repair, everything has been working very well and the dishwasher is functioning 200% better than it was before. I was very satisfied with the experience. So far, having an American Home Shield warranty on my property has been very valuable.

We got the gift of American Home Shield warranty from our realtor and it's certainly something that I value now. When we moved into our new house, the shower would stop while we were taking a shower. The water would also come up our ankle joints and it was just annoying. I went online to inform AHS that I needed a plumber and a plumbing company called me in 15 minutes. Then, the contractor also called me to tell me when he was gonna arrive 30 minutes before and he did. He was very professional and was very good in the little stuff that I appreciate as a homeowner. He put boots on to walk through my house and always closed the door when he was going in and out. He was great.

When the shower was leaking, we called American Home Shield and they called us back. We made an appointment and the plumber came and fixed it. It was a fine experience. Then we had a garage door issue and our experience was horrible. The garage door wasn’t working, so we called American Home Shield the same day and made an appointment. They called and said that they can work with that. Then the guy came out and said that our spring needed to be replaced, but it was not covered under our warranty.

We had an ice maker problem with our refrigerator. I called American Home Shield to submit the claim and they referred me to a repair service. The technician came out and decided to get a new motor for making the ice, then he came back and installed it. The refrigerator has been working fine ever since. The overall experience was very good.

The refrigerator was not making ice. Moreover, it had that filter system in the door and we couldn't get water through. When we bought the house, we were given a number to call and was told that they would, in turn, contact someone else. But I contacted American Home Shield and within a day or two, a contractor came out. He came in and asked us what the issue was. Unbeknown to us, the water was shut off under the sink. We looked everywhere for a shut-off, tried everything, and didn't know that it was over there. He was very nice and took the time to explain why it was underneath there. It was all-around good except for the fact that cost me $75 to find out that the water was shut off. I'd tell others that getting AHS was well worth the money.

I have been a member of AHS for over three years now and recently our refrigerator stopped working. I requested a service call online, and after being asked to identify the make and model of the refrigerator, received a service date to take place five days from the request. When the technician showed up, he took one look at the refrigerator and said that he needed to order some parts and I would be notified of another date when the parts would be installed. He was there less than five minutes (and I took a day off of work to wait for them). The next day I was given a new date for repair (scheduled a week later) and told to unplug my refrigerator at least 24 hours prior to the service, which meant removing all of my food both in the refrigerator and freezer.

I have been trying for more than a month to resolve an error in billing. I had a bad experience with a service call and the AHS rep on the phone said scheduled a "free" recall. To my surprise I received a bill for the recall. I have not been able to speak to a supervisor during any of my 5 calls to the company or to the Headquarters consumer VP on whose line I left a voicemail. I still receive notices of a past due amount. Each person I speak to on the phone promises it will be rectified and it is not. Today I spoke to yet another person who assures me the charge will be removed. I inherited this home warranty from the prior owner of the home which I bought earlier this year. I WOULD NEVER BUY A WARRANTY FROM AHS or RECOMMEND AHS to anyone.

Worthless company... my garage door spring broke and I contacted Home Shield several times over a period of days. Company representatives were very apologetic and called a contractor (only one for our area - town of 200,000) but I never received a call. I finally called the contractor myself and the number is disconnected. I suspect Home Shield representatives knew this too since they put me on hold to call the contractor on two occasions. So buyers BEWARE. You are being charged for a service for which if needed, won't be available!

My experience with American Home Shield so far has been great and we're really happy with it. I am very pleased because we had gone with another home warranty company earlier and American Home Shield is much better. American Home Shield was recommended by the realtor who sold us our place as well as the gentleman who was the occupant before.

We've tried to fix ONE item in our house, our Whirlpool bathtub. They sent out a plumber, who said we needed an electrician (the tub pump wouldn't shut off). The electrician said he couldn't fix it either. We were billed $75 for each service visit, paid one of these and AHS promised to waive the second one. THEN they scheduled the SAME plumber and the SAME electrician to come back out again, and charged us $75 for each visit. We intercepted the plumber and canceled the appointment. The electrician refused to come out again as he knew it was a waste of his time. AHS promised to remove both charges for workmen who never came to our house.

An air conditioning unit stopped working. There was no electricity supply on the panel, the breakers and the switches. Submitting the claim to American Home Shield was all automated, but it was fine. The contractor they sent was brilliant. It was evidently a faulty switch which he replaced. He was efficient and the unit has been working since. AHS gives us peace of mind to know that we are getting a good service. It definitely worked well. I’m very happy at the moment.

I see American Home Shield all the time and I thought why don't I have a home warranty. I have been so impressed with everything including the customer service both on the phone, the website, and the ease to use it. I love them all. They did some work on my dishwasher. It started as a small appliance repair. And the repair person that was doing the dishwasher repair said that they couldn't work on the plumbing part of it and the valve needed to be replaced. So they called in a plumber to fix the valve in the water line. Everyone has been great, even the contractors they send out. All the experience, all the way around, has been amazing. And I have referred AHS to quite a few people.

My air conditioner wasn’t working and I put a claim in online. And I thought the website navigation was good. Then almost immediately, I got a phone call from a local repair shop. The technicians came out within a reasonable time, I think a day or two, and told me what was wrong and what it would cost me to fix it. Then they had to put a claim in or talk to the people at Home Shield. And within a week, it was fixed. If this happened in the summertime, that would not be reasonable. The technicians were friendly and very professional, and did the work in a timely manner. They probably could’ve fixed it in a faster way if they would’ve had the part but they didn’t have the part, they said. AHS did a good job and my house is very cool now. I had to pay a little more money than I thought I would have to, but nobody reads all 50 pages of the contract.

I'm a real estate agent and I was working on behalf of my client. The corporate client had American Home Shield on the policy. I've done a claim many times. We have to call and schedule and then they have a vendor call us and then we have to meet him and get the work done. The representative was alright but the vendors that they had given us a couple of them have been really bad and I actually complained about them.

My washing machine wasn’t draining and the refrigerator wasn’t making ice. I filed the claim online with American Home Shield and they told me who was gonna come which was nice. The contractors responded quickly and got the appointment set up which was easy to do. They showed up when they were supposed to and they even called before they showed up which I appreciated. Two teams came out, one for the refrigerator and one for the washing machine. They told me that there was gonna be a part and that it would be delivered to my house. They then made a tentative appointment for the actual repair. The issue got taken care of and I didn't have to call back.

I love the contractor AHS sent because they knew what they were doing and were quick. They were lovely people and one of them was handsome and charming. AHS were also wonderful when I submitted the claim on the phone. I’m just all around pleased with everything.

I had two problems this week with my microwave and my ceiling fan. The microwave wasn’t heating and the motor of the ceiling fan blew up. It was fine and everything went smoothly when I submitted the claim. I usually submit claims online since I never expect anybody to answer if I do it over the phone, but I'd like to speak to a person from time to time. Nonetheless, American Home Shield was quick. The contractor called to make an appointment, then they showed up, did their job, and they were gone. The performance of my appliances has been good since the repair.

So far, I've had positive experiences with AHS. I filed a claim for our furnace and when the guys came out, they told me that it was operating well. They noticed a humidifier attached to the furnace but, for whatever reason, they did not test whether or not the humidifier worked. They asked if we use it and I said we don't. We were selling our condo and when the buyer’s inspectors came out, they asked about that and I wasn’t able to provide them any information on the humidifier, which was a little disappointing. I guess AHS doesn’t cover humidifiers.

I am an elderly person and I'm single, so I need help when things break down. Having a warranty is very valuable and it helps me out a lot. Recently my refrigerator was leaking, I called American Home Shield and they had somebody call me. The tech came out the next day and they fixed it. He was very professional and very good with what he did. Now the refrigerator is performing fine.

We've had a couple of problems with the garbage disposal. My wife submitted a claim to American Home Shield and it didn't take long for a tech to arrive. The interaction with the tech was great as well. After the repair, the garbage disposal has been good. All in all, having a warranty is very valuable. It's peace of mind knowing that if something happens or goes wrong, it's not going to cost you a fortune.

I’m a real estate agent, so I recommend American Home Shield all the time. I recently made a claim via phone for appliances that weren't working properly and the claims rep was good. It took two days for a tech to come out but he did a good job and repaired the appliances. However, I didn't care for his attitude. You ask him something and he'd have a real short snide comment, as if you were bothering him.

I had a heating claim submitted online to American Home Shield and they sent Sierra Mechanical to do service. The contractor was very informative and knowledgeable. He knew what he was talking about and he made good recommendations. The heater has been performing good. I've been with American Home Shield for about 16 months now and I’ve had four claims so far. The most recent time was two days for the guy to get out and normally they were instant.

We had a water leak recently in the shutoff valve manifold systems for the house and I was amazed at the company American Home Shield sent out. It was After Hours Plumbing and Heating, and they're one of the most reputable plumbers in the Wenatchee Valley. They got out so quick and they even called when they got here. They called again when they did a diagnosis. And then they called me to say what they were gonna do and approximately how long it would take to get the parts in since they had to be ordered. Lastly, they called when they told me the parts were coming in and when it was scheduled to be done. Since the repair, the shutoff valve manifold systems is not leaking anymore. They were very neat and tidy as well.

Recently my clothes washer wasn’t working. It wasn’t doing the final spin 'cause nothing was semi-dry. They were still soaking wet. I called the toll-free number and American Home Shield had a repair company call me and set up an appointment. The claims rep was good and dispatched a tech the next day. The tech that came was great and everything’s fine now. AHS is a good product. So far we've only had some minor issues, but I feel secure knowing if anything major goes wrong, it'd be taken care of.

I bought a house up here in McAlester and some of the vents and the ducts ran to the floor. We were looking at doing it up to the attic to get it out of the floor. Moreover, some of the metal stuff is just old. I didn’t know if AHS covered that or not, but I thought it was worth a shot before I went and spent $5000 or $6000. I submitted the claim online and then, the contractor called me back and priced it at $7000. But I already had a price for $3000 from another guy. The contractor never even came out to look and see if it was something they would do. If it wasn’t $400 a year with American Home Shield, I would’ve just told them I wanted to cancel and get rid of it.

The pump stopped working so I filed a claim on the phone. My interaction with American Home Shield reps were positive. They found a contractor right away and they came out the next day. There was a leak a bit under where our gasket goes and he just tightened it. Apparently, he needed to change the gasket because I did have to call them back out. But they were very fast in turning around and he apologized that he should've just changed the gasket at that point.

We've been having some plumbing issues with our sink and toilets for about two months so we submitted a claim to American Home Shield on the phone. The interaction with the claims rep was fine and the contractor, Dave & Sons Plumbing, did a great job and were able to get all the repairs done in one visit.

We love American Home Shield. I’ve sent three claims and I have them all online and they were very, very easy and I got quick response. They sent the Clog Father for our plumbing and they are very good people. I like the contractor's personality. He got right out there. He brought the parts he needed and he went and brought a disposal. But he didn’t need it. It was something that was wedged in my garbage disposal. Everything is doing great now.

The toilet needed repair as it was leaking. I submitted a claim over the phone and American Home Shield sent someone out. Initially the person didn’t have what he needed to fix it but he ordered it and they came right back out when he said he would and he repaired it. He was very knowledgeable, friendly, professional and knew what he was doing. When he got the right part he knew exactly what he needed. He did a great job. In fact, he made sure that he cleaned up the area before he left.

I was having a problem with the heat and apparently, the heat pump and a sensor were not working properly. I submitted the claim online to AHS and the process was very good and easy. They sent out On Time Plumbing and Heating but the techs didn't know what they were doing. They said that it was a blown fuse so they replaced the fuse and left. And so when the next time that the heat came on, which they didn't test, the fuse blew again. We had to call again and they came out, and they changed the fuse. They tightened up a wire and then they fused the 3 amp fuse out for a 5 amp fuse. And that apparently was not what the problem was. The next time that the tech came on, it blew again so we submitted another claim online. They came back again and they didn't bother to try the heat on and they left. It never worked from that point.

It was easy submitting a claim online with American Home Shield. I did it for a garbage disposal leak. Everything was seamless. The first time that the contractor came out, he replaced the garbage disposal. He was quick and efficient but unfortunately, he made a mistake. He forgot to take something at the garbage disposal so I had to submit a second claim. They came out again and fixed it. Overall, it was a good experience with American Home Shield.

I submitted a claim recently for my Whirlpool tub as it was leaking downstairs. This is the 3rd time I have had an issue with my tub and American Home Shield hasn't fixed it. His & Hers came out and the tech referred it to Whirlpool since he doesn't work on Whirlpool tubs, but nobody came out. I also had some issues with one toilet. It wasn't secure and the stoppers needed to be replaced. Also, my kitchen sink needed to be tightened. The technician completed the job that he could complete.

We had a bad leak coming from the sink in one of our bathrooms that had to be repaired. I called it in at American Home Shield and they responded very quickly. I explained the situation and they said they would arrange to send somebody over to take a look at it. The service was excellent. The vendor they used came very quickly and on time, and was obviously very good at his work. He explained exactly what had to be repaired and what time it would take. Then we just agreed to move ahead, and he came back and did the repair that was necessary. Now everything is working well.

I made a phone call to American Home Shield and told them what was wrong. Then the contractor who came was very excellent. He came in, explained everything that he was doing and why he had to do that, and he was fast with it. The unit works perfectly since the repair and it has made the day-to-day operations in our home very convenient. American Home Shield is a good thing to get. It's a good deal and it works exactly like the way they say it works.

Having a warranty on my property is valuable because I bought an older home. Even with the home inspection, things are missed and go awry quickly. My recent claim with American Home Shield was for my air conditioner that wasn’t working. I called AHS to submit a claim. The claim reps were good and I had no issues with any of the people that I dealt with. Then AHS sent a contractor out and I dealt with the same company until the end. The techs came five times over a course of two months.

I was hearing running water even though everything was turned off. Eventually, I figured out that when I turned my main off to my condo, that the sound would stop so I knew it was a leak somewhere and I could pinpoint where the sound was coming from. I went online to file a claim on American Home Shield's site and it was very simple. I filled the claim form out and within a few minutes, I got a text saying I would be hearing from the name of a company they gave me and that they would be calling to schedule an appointment.

I've had American Home Shield for eight years now with the house and I've had nothing but great service with them. Plus, their customer service department is very helpful and knowledgeable. The most recent claim I had was for a water leak on a pipe. I was able to book everything online and then I contacted them and explained my concern and what needed to happen. I talked to Veronica and told her that when setting up a service online, you get to pick a category but you don't get to explain the concern. I wasn't sure if it was the hot water heater leaking or if there was a leak in the pipe, and so I was unsure of which one to select. I told her that it would be better and nice to be also able to put in some details when selecting stuff online so they can get the right company out. Then, they took care of everything and I had the service done within 12 hours. I have water back in my house so I'm happy. Everything is great now.

American Home Shield usually works pretty good. They send people out on a regular basis and they try to get the work done right. One time, my washing machine wasn’t working. I thought the circuit breaker was dead and it was something electrical but it wasn’t. It was an outlet that was bad on the wall right by the washing machine. I called in to submit a claim like I usually do and it was hard to get through. But the reps that I spoke with were very nice and they set up the appointment with the contractor for me. They sent an email for the technician to get in touch with me and the technician called me. A lot of times, if something was wrong, I would get the phone number and call the contractor first. But for this claim, it was the technician who called me first and it worked out fine.

I had two claims recently with American Home Shield. I submitted them both online and the online experience was excellent. One of them was the dryer and that was kind of a bummer because the guy didn't address the problems I've got. He just said the pipe was clogged, the air flow out and I needed to take care of that. But there were some other issues and I threw it off and considered it a waste of my money. On the other hand I had the oven serviced and the contractor for that was really good. AHS is cool as long as you don't try and call up. When you try and call up it's too long of a wait and it's ridiculous.

I called American Home Shield about my pool pump that has been repaired previously and I kept having issues with it. When I submitted the claim, their reps were very courteous and understanding. It was a repeat problem and I thought there might be something wrong with the product that they were putting out here because I have called the pool people that came out twice and this is the same issue. That’s exactly what it was. AHS realized that and the third time, they sent a new company out and they didn’t charge me. The people that originally came put a reconditioned pool pump motor on my pump so it wasn’t up to par and that was the issue.

My dishwasher broke and it started overheating. The contractor that was sent by American Home Shield got it fixed where it wasn’t stuck and now they gotta order another part for it. The repair was excellent. I had a washing machine that was fixed, too. Going online to submit a claim is a little bit easier but I won't know what’s gonna happen or when. I like talking to people to know when the repair is gonna happen or when things are due. Trying to call in, however, is a little bit difficult sometimes.

The woman that lived in this house before me had American Home Shield and the warranty came with the house when I bought it. When I first used it, I could call up and it was before the internet was very popular. Then they said I could go on the internet to submit my claims. But when I have something going on, I wanna talk to a real person. I could still do that, so that's good. But a lot of times, when I called, they'd say I could go online. Other than that, they were all very nice and my interactions with them were excellent. They also tried to get me someone as soon as possible.

My oven's temperature would not regulate and after I submitted a claim online with American Home Shield, they sent out someone from a company called Mr. Care. The tech quickly decided that it needed a thermostat and a temperature controller so they had to order parts. He left and then I got a call that said the thermostat was no longer being manufactured but that they could get it refurbished. They ordered the part for the igniter for the boiler and they were to come out and remove the thermostat for refurbishment.

The valves were leaking in both the hot and cold shower. They were the original equipment and were old brass fittings where everything had worn out. I tried to do some work on it myself. I replaced some of the handles and tried to tighten them down because even the handles themselves weren't the original equipment and they were clamps that held those in place and had strips. Unfortunately, they were knobby on what the grips were. They ripped through the older fashion handles so I had to use some adapters which didn’t quite fit and we found out that it required more tightening. That just seemed to hold it for a little while but as the leaks continued, that's when I filed the claim with American Home Shield.

I'm very satisfied with American Home Shield. It does everything. When my microwave went out, American Home Shield called somebody but that person wasn’t servicing this area anymore. So they called General Electric because the microwave is a GE, and it was repaired. So far, the microwave is working like new. The technicians who came were very much knowledgeable and he could tell right away what was wrong with the microwave. He ordered the part and then came back when it was ready for him to install. He was a very nice person too.

I had a multi-part claim with AHS for our refrigerator and a free-standing ice maker. I submitted it online and their website worked really well. Then it wasn't very long before they dispatched a tech out. My wife said that the guy who came out was a pretty decent person to work with. He also had to replace one of the components and so far, the repairs that were done were fine for the freezer and small ice maker in our upstairs refrigerator. But the free-standing ice maker is supposed to be shipped on Monday then they'll do the installation. I know what it costs to pay out of pocket for those events so having a home warranty is very valuable to me.

I have had AHS coverage on multiple homes and constantly AHS will figure ways to either refuse to pay for repairs or define part of the repair not covered. In San Francisco if you call for a plumber the person who arrives is in a suit looks at the damage says "I will get back to you" and never does a plumber arrive. In Las Vegas the plumber shows up and in one case says, "I will be back when AHS authorized it." The issue was a hot water heater. The problem is AHS does not pay for installation, eg, welding the copper water line to the water heater, they call that weld a modification.

AHS authorized technician came to repair malfunctioning washer. However, they were NOT able to fix it. Technician informed AHS that washer can't be fixed. AHS is supposed to contact me for replacement options. It has been more than a week and we still have not heard from American Home Shield as to what we should do. We called customer service and they tried connecting us with the replacement department, however, I have been placed on very long hold, already been holding for over an hour and don't know how long it will take. They don't tell how long is the hold time. What should we do? House is without working washer for 2 weeks!!! We have been paying AHS for over 5 years without really needing much repairs.

Do not do business with this company. You will schedule the service you need online & then they will send some joke of a company out to attempt the repair. I needed a washing machine issue diagnosed & fixed, so I scheduled a repair online. AHS scheduled an air conditioning company to come out & when I checked their review & website...Wow! They were a complete joke of a company. So I attempted to call AHS & guess what, you sit on-hold for over an hour, but closer to an hour & a half wait time. I attempted multiple times to reach them & was unsuccessful. So after reading that many others have had the same issue, the suggestion from those people was to stop payment to AHS. That got their attention, my phone would not stop ringing, so I answered & told the gal of my issues & that I wanted to cancel my subscription to which she agreed. Now I have a collection agency calling to collect the payment. STAY AWAY FROM AHS!!!

Do not use AHS! I have used them in the past without any issues, but what a waste of my money. I reported a dishwasher issue within the month I purchased my home in August 2017. I paid $75.00 for a certified repairman to come out. He diagnosed my 12 year old dishwasher needing a few parts, so he would order them. I have records of calling every other month to be told my parts are on backorder and should arrive in December. The call I had in December 2017, said they would elevate my request since I have been without a dishwasher for several months and the parts were still on backorder. I never received a call, no surprise. I called back in January 2018 only to be told the agent told me the wrong thing again the parts are still backordered and nothing I can do since the dishwasher is repairable. I am currently still out of a dishwasher after after 9 months now.

My husband is a realtor and has bought home warranties for clients through this company. When we purchased our home, we decided we should purchase one for us just in case. He'd been using this company for his clients so naturally we went with AHS. Well, what a mistake that was. Last month our washing machine quit on us. As you can imagine for a family of 5, this is a big inconvenience. When my husband submitted the claim we were told it was going to take over a week for someone to even come out and look at the issue. I was frustrated about that but, I rolled with it. The repairman came out as scheduled. He was very nice and extremely professional and knowledgeable.

We had a plumbing emergency (basement flooding) that we noticed around 10pm. Unable to get someone on the phone from AHS. Tried a few times. We were assigned a plumber that has business hours of 8-5, M-F. I found a plumber on my own, paid on my own. When I called AHS during business hours, we were able to get through. We were told no reimbursement because we did not follow protocol of getting pre-approved. Impossible to do so because AHS does not make it easy to get someone on the phone at 10pm and needed a plumber emergency. Customer service was unpleasant to deal with. Researching new insurance companies once our contract expires. If anyone reads this, please do NOT choose American Home Shield.

I called American Home Shield for a leaking shower head in one of our homes. I had great experience both with the AHS rep that I've spoken to and the contractor who was out there within 12 hours. He came in, introduced himself, and then we showed him what was leaking. He fixed it, described what he did and thanked us then left. It’s an advantage to have a policy with American Home Shield and I’ve had a great experience with them. I would recommend them.

My experience with American Home Shield was good. I called on the phone to file the claim and it went through quickly. They were very professional and they did an extremely good job. We had an electrical issue and had one line of my living area that went dead. The electrician checked it out and fixed it very thoroughly. The technicians were very professional and very courteous. They showed that they were concerned about the problem and worked diligently and hard to find what it was. Every time we have needed American Home Shield, they have been on the spot and as soon as they could get somebody out, they were here and did the work professionally.

The pilot of our water tank was not lighting up and we submitted a claim with American Home Shield over the phone. The claims reps were very professional. And a technician came here after two days. He found out that there was a clog in the pilot because it was dirty. So, he just cleaned it and now, it's good. American Home Shield is a very good company.

I was very pleased with the way everything was handled by American Home Shield. My refrigerator stopped working and we called them and they had somebody come out and look at it almost right away. The contractor was Sears. They ascertained what it needed and ordered the part and it took about a week before the part came in. So far, everything works fine. If someone would ask about American Home Shield I'd tell them it's well worth the money.

My breaker box wasn't working right so I got in touch with AHS. The gentleman who helped me got right on it. Then they called me to tell me that they'd be calling me. The same day I received a call and the appointment was set up. When the contractor came, I was at work and my auntie was the one at the house. She told me that the contractor explained to her everything and that he told her to let him know if we have more problems.

I just moved into an older house that people haven't been keeping up maintenance on, so the water heater was leaking. Submitting a claim for it with American Home Shield was pretty good. The plumber that they sent was trying to replace the fittings on the top of my water heater and I told him that it was not the problem. The top of my tank was rusted out and that's why it was leaking and the plumber thought it was the fitting. So he wasted time on that. I called the plumbers again and they ended up replacing everything without charging me the second time because they recognized that it was something they should have fixed in the first place. I would definitely recommend AHS.

I called AHS because there was a leak in the water heater. The first time I did that the system was down, so I got the runaround and it was rude. I had to call six different times and finally I found one rep who was really helpful and was able to get someone out here. However, by that time, I was without water for half a weekend already so I was not very happy. But the contractor who came was great. He was very personable. He explained what he was doing, and took care of business, and was able to get water flowing back into the house.

South Placer Heating and Air did everything they said they were going to do and the performance since the repair has been good. When I submitted my request to American Home Shield, they told me who the vendor was and that they’d be contacting me. South Placer did contact me and told me when the technician would be coming out and when he would call me before he gets here. And so, the interaction was very good with both American Home Shield and with South Placer.

My dryer stopped heating and needed a heating unit and a fuse. It continued to circulate the clothes but it wouldn't dry them. I called American Home Shield to file a claim and their reps were very courteous and professional. They asked a little about the appliance so they could have the right parts and not to have more than one visit, which I appreciated. The tech called and scheduled an appointment and he was here on time. He was a very friendly guy. I told him what the dryer was doing and within a few minutes, it was done. He did a good job and I was happy. I've worked with the dryer all day yesterday and it had no problems.

My interaction with American Home Shield's reps was good. I submitted a claim over the phone and the contractors came out and got the job done. I just don’t like having to pay $75 every time I called.

I’ve had American Home Shield forever and I recommend them to my friends and family who have them as well. I file claims on the phone and I have to wait 15 or 20 minutes but normally, not a long time. I think that all depends on what time I'm calling. The later, the better. The contractors that have been out were very nice. I have an issue with my air conditioner and I’ve had two techs out there now. But I still don’t have an air conditioner and that’s been in the last two weeks. It’s 85 degrees here and I have a little girl. When we had one contractor out, he was supposed to fix it. Then we had to get another one come out and he also couldn’t fix it. He had to order a part and now, we’re waiting for the part that was supposed to be here on Monday. American Home Shield is fine. It’s not their fault that the rep can’t get it fixed or they need a part.

We had a good experience with American Home Shield when we submitted a claim for an issue with my air conditioning unit. It was very easy. I called them on a Sunday and it was after hours but they were able to promptly handle everything. I had a technician out that Monday that was very timely and did a great job, and I was very pleased. Everything was handled very professionally and the air conditioning unit has been excellent since the repair.

Our hot water tank leaked at the bottom of it. I submitted a claim to American Home Shield online and it was simple. The tech ended up coming out twice. Once, to see what it was and then, the second time, to get the other tank. He was amazing, so nice, and very helpful. He even told us some other things we could do with our house to help. Everything was really good. The guy who came out from that plumbing place was really great.

I had some broken tiles in front of my kitchen sink. When the service people lifted the tiles up, they said that there was water under. They said that it looked like a pipe had burst in the wall so I logged in on American Home Shield's site and I typed that I needed a plumber. They pulled up my contract and it showed that I had that type of coverage. They sent me an email about five minutes later that someone would be contacting me in the next 24 hours.

The claim process with American Home Shield is very simple. My wife called in the ceiling fan and talked to them and they put out a service right away. Southeast Electrical Contractors came and the technician was excellent. The problem he had was that the fans in our condo were so old and he couldn’t get parts to fix the fan. He had to go online and find the fan which was okay with us because the company didn’t make them anymore. So, he replaced the fans entirely. We have been with American Home Shield probably for 20 years now and they have given us excellent service.

When I spoke with American Home Shield's reps in past phone calls, they were very professional. And they dispatch a contractor within 24 hours. But then, it depends on the contractor as well. My wife called to submit a claim for our AC that wasn’t working. The contractor who came asked what was it doing before and then he troubleshot whatever was going on. Our AC has been great since then. Having our warranty is very valuable. It gives me peace of mind that if something was to happen, I have somebody's support. I have recommended AHS. My mother-in-law used to have someone else and she went to American Home Shield.

My garbage disposal wasn’t turning on and it got stuck. I had to call in three times before I actually got a human because American Home Shield's computers kept going down. I had a good interaction with the representative and also had a great interaction with the contractor who came the following week because I called on a Thursday.

When I went to turn the water hose on, the pipe was cracked because it got real cold. So I called and put the claim in to American Home Shield. I got a text back saying whose company was gonna fix it and the time and date when to expect them. It was on a Saturday and they came out on Monday when it was convenient for me since it was a holiday and I had the day-off.

We had problems with a running toilet and the garbage disposal. I called American Home Shield and we had excellent interaction with the rep and we were able set a schedule for the contractor's visit based on my wife's schedule. The contractor came out after a week and a half, and they were very prompt and easy to work with. The guy pulled out some sort of metal object from the disposal. And he went ahead and just reset the handles for the toilet. I actually tried to play Mr. Handyman and didn’t do it 100% right. So he took care of my mistake, and he was very nice.

My washer would not empty. I called American Home Shield on the phone and told the reps that I needed to make a claim. I’ve been satisfied with how the reps and I interacted. They were good, answered the questions, and told me upfront how much it was gonna cost. They kept me well-informed on what I needed and what I needed to take care of. Then, one contractor came out and he did very well. I was very pleased with him as he took the time to explain to me what was wrong and fixed it. And if I had that problem again, he told me what to look for and where to look, and that was a big thing to me. I was also having a few issues with the dryer and he showed me what to do to fix that. And because there was some noise coming from my icebox, he checked the refrigerator as well so everything was perfect on it. So far, everything has been fine and good since the contractor came.

We had a problem with our garbage disposal. We called American Home Shield and submitted a claim. The interaction with the rep has been fine. Also, the tech who came over was nice. After the repair everything has been working fine. We've had a home warranty in the past though and we had an AC go out. They were the only ones that worked on it and we had problems with them replacing it. We weren't happy in the past, so we were leery about this time. But this time, it was just the garbage disposal so it was fine.

One of our air conditioning units had just stopped working. We know nothing about air conditioning so we called in on the American Home Shield number. The contractor came out the next day. We've had air conditioning problems in the past and he has been here before. He was courteous and professional. And the AC is now working as it’s supposed to work. We're happy and we're gonna renew AHS next year. We'd tell friends to get AHS, especially if they have an older house.

Our air conditioner was not working, so American Home Shield sent someone out. The contractor came quickly and it turned out that the compressor was broken. They got the part pretty quickly and fixed it. The air conditioner is working well now. Also around the same time, the pool filter was broken and it was the same thing. The AHS response was all fairly quick. In fact, a lot quicker than I expected it to be.

Metro-Air does maintenance on my air conditioning unit. American Home Shield had sent them out to me years ago and I like them that's why I stuck with them to do my maintenance that I have to pay for. The warranty company doesn’t pay for maintenance. One time, when I turned my AC unit on, it wasn't cooling and I could hear the unit making a sound that I had never heard before. So when Metro-Air came for the maintenance, I told their tech about it and when he checked it, he said that I needed a motor and that I needed to call my warranty company, so I called AHS. I told them that Metro-Air had seen the unit, had assessed what was going on, and they told me that I needed a new motor. Everything was fine in putting the motor in, and now the air is cold. I’m satisfied. AHS does what they are supposed to do.

I have about five houses with American Home Shield and I started January 17th. But at this point, I'm gonna go with someone else. They started out great, but it's waning and I'm disappointed. My house on Baltimore Street had a plumbing issue and when the plumber came, he said that he didn't have the necessary tools to unstop the plumbing, yet I was charged a service fee for it. Normally American Home Shield would call and ask how the service was, but for this one, they didn't. I was annoyed because I paid for a service that I did not receive. I just got an outside contractor to come in and take care of the issue.

I thought I had a water leak in my water line. I made a phone call to submit a claim to American Home Shield. The contractor who came out was good and was very polite.

I've had American Home Shield since I bought my house in 2006. I've submitted a claim for a hot water heater when I first bought my house, and then over the years, and it's been like every couple of years, the AC unit. They're coming out today to do my AC. Submitting a claim over the phone has always been good. They’ve always been polite and helpful. The techs who were sent over were professional as well. After the repairs, the AC has been doing good. All in all, my experience with American Home Shield is worth the cost I pay.

My garbage disposal hadn't been working for a few months so I filed a claim with American Home Shield. I did it online and got a confirmation email. The tech that they sent out was nice. He did a good job and was very quick so it was big points. He was able to take care of the problem that day.

I was having trouble with my kitchen drain, where the garbage disposal was backing up into the other sink rather than going down the drain. The contractor put in a new drain and a new drain pipe underneath and that solved the problem. I’ve used different plumbers, a heating guy and a water heater thing. And all three times, the people that came out were very professional and nice. It took a little while to fix the 19-year-old heater as they had to order a part but they got it done. My contract is up in June and I plan to renew it.

Our water heater wasn't keeping the water as hot as it should so American Home Shield sent someone out and took a look at it. And the heater is getting old but it's not ready to be replaced yet so we're just waiting for it to die. I called AHS, instead of submitting the claim online, because there's this one company that I didn't want AHS to give me. I told them I wouldn't use that person again and they said that was fine. The rep that I spoke with was really nice and she set up and took care of everything. She did a good job. And then, I got the company that I wanted, which I had worked with once before. The tech said all the parts were working so there was really nothing to repair. It's just not working like it should and it's probably gonna go out the next year, too. Overall, the experience was really easy and simple. AHS does a really good job and they're responsive. And almost always, I've really enjoyed working with the contractors they have sent.

I had water coming out of my faucet that wouldn’t stop. I called American Home Shield directly and the reps were great. My experience when submitting the claim was great as well. The contractor who was sent was very nice and customer friendly. He fixed the issue and since the repair, the faucet has been 100% better. I’m sure my water bill would drop. I’ve referred people to AHS before and I'd tell my friends that’s the place to go to. I love American Home Shield.

We had one of the companies that do repairs come and replace some electric circuit board in our Sub-Zero refrigerator. The online process submitting the claim with AHS was very smooth. The second time I’ve used it, there were no issues. They promptly assigned the repairperson then the repairperson showed up promptly. He seemed to be competent. He got the information he needed to identify the order part. And then, he came in. He showed up and replaced it and the Sub-Zero refrigerator works fine. Everything was timely.

I had an electrical issue that I needed taken care of and American Home Shield did it. I sent in the claim via the computer, which was easy, and then things have been fine since the repair.

My furnace wasn’t working so I called American Home Shield. It didn’t take long for the rep to set up the appointment with the person coming in. The contractor was good, knowledgeable, professional and prompt. And the furnace has been working great.

The following is a review I left for one of your vendors in the Tampa Bay area. When I called AHS asking about my options to select somebody else I was told that I couldn't because they had already order a part. My option was to pay another fee to get a different vendor out there. I was a little outraged since "I thought" my contract included that the problem would be fixed. My problem isn't fixed and the vendor they are using refuses to scheduling as I need. I am not asking for something completely off base. I am not asking for them to fix my dishwasher at 8 PM at night. I am only asking for a 3-5 window or Saturday. So American Home Shield, how are you going to remedy this?

A coil was defective in one of my three AC units and the first company that came out and did the assessment said that the coil needed to be replaced. In the meantime, while that was going on, I was told that they would contact me when they would come in to put in the new coil. I was told that it was due to lack of maintenance and that American Home Shield was not responsible for the coil. So, I requested a second company to come for a second opinion and the company found the coil defective not due to lack of maintenance but it was leaking oil. I submitted the claim again to AHS and I was told that I had to pay over a $1,000 because the insurance doesn't cover certain parts of the coil. So, I’m over a $1,000 here but I need to pay to have the coil removed.

My air conditioner had a coil leak and I submitted the claim with American Home Shield online. They don’t have the best subcontractors, so I picked one that I wanted and that was who they sent over. The subcontractor they sent over earlier never showed up, so I ended up having to go with a different one that they have. I have had good luck and bad luck with American Home Shield, but anything that deals with an air conditioner normally isn’t a good thing because they just keep repairing them and I end up eventually buying a new one because they don’t pay for the Freon. I end up paying $1000 every time somebody has to come out and drain the Freon no matter what the issue is. All they do is keep putting patches on it. The air conditioner is a waste of money to have them come out. Once the air conditioner gets to be a certain age, it’s not worth it and I might as well buy a new one because I just keep calling them out every time.

I have used to recommend American Home Shield to all my friends with a brand new house. I tell them to get a home warranty and use American Home Shield before their house gets 10 years old. However, this time with our ongoing claim, I wouldn't do so. I called American Home Shield and reported that the washing machine would not wring out the water. Bennett Heat Air & Electric came out and they tried to fix the unit. They decided to replace the washing machine, but when it arrived, it didn’t have the pedestal so my wife refused it. The pedestal is used to put the unit at the right height for one to load the washing machine. They don't have the matching pedestal and the old one is not gonna go on there. So, they took the washing machine back.

I'm satisfied with my experience with American Home Shield. When I submitted a claim, I tried to do it online a couple of times but it didn't work. It didn't go through somehow. So I always make a phone call. Recently, I had a claim for my water heater. They couldn't fix it until they do some kind of modification and you have to have a permission for that. I had to make payments for this and for that and it was expensive. Other than that, the contractors they sent out were very good, especially the last guy who did the water heater. He was helpful.

My original home AC was 25 years old and when I turned it on, it didn’t come on. I called to submit the claim and it all went very well. They sent somebody out that diagnosed it then came out with the part two days later and fixed it. The next day though, it was doing something weird. So I called them back and they came out and said there was another part that was needed to fix that right away. The contractors were great and prompt. They also agreed to call me on their way so I didn’t have to waste four hours waiting for them, and were there and fixed it quickly.

The experience with American Home Shield was amazing. My air conditioning quit working and so I called them. The contractor who came out did his job and when he left, the air conditioning was working. So far, I’m happy with American Home Shield and the way that they handle their business.

I filed an appliance claim for the washing machine. The contractor made an appointment and came out when they were supposed to. Our interaction with them was fine and everything was done the way they said they were gonna do it, and I’m happy. American Home Shield was top-notch and they did a great job.

The AC stopped working so I called American Home Shield and they sent a technician who got it going. They found out there was a relay that went bad. And then two weeks later, it was going but it wasn’t cooling. So I called them again and they sent the same company who recharged my unit with three pounds of Freon and it has been working ever since. I submit a claim either online or by phone and within the next 24 or 48 hours, I get a contractor coming in, and then they take care of the problem. But sometimes it takes about anywhere from 15 to 20 minutes before I get somebody on the line when I call. Other than that, my wife and I are very satisfied with the response.

I called American Home Shield and filed a claim for repair on our garage door. The dispatch time on a technician was good, and the claims representative and the technician were excellent. But I’m not totally satisfied with the machine that was given to me. It seems not the best and the light bulb keeps on shorting out. And at first, it was fine and then the garage door goes up but it's not a clear open. The machine isn’t working properly and I need to call the manufacturer.

BesTex Plumbers came out, but they haven’t come to fix it and I’ve been calling, trying to get a hold of them. Nobody answers. I’ve called on Friday. The lady said the gentleman I was supposed to talk to wasn’t working that day. And then Monday, they were supposed to get back with me and they did not. This morning, I tried it and nobody answered. We are waiting for American Home Shield to approve something because I have a leak, but I don’t know if they approved it or not. Nonetheless, overall, American Home Shield has been very good.

The shower wasn’t able to go from tub to shower. It was moving, but it wasn’t plugging. I logged on and I filed two claims to American Home Shield. For the first one, I called and discovered that I wasn’t fully-covered for my claim so I upped my plan to suit what I needed done. The first guy I spoke to was really helpful. And he had a calm and inviting voice that was like warmed-over leather. He was really smooth with the way he was delivering the information and he made me feel really good about the whole process. And then the second time, the AHS reps told me how to file a claim online to make it more convenient. It was really easy online. I went on there, clicked the place that said, “Plumbing issue” and then pulled it up. I got a call from the plumbing company and we set up a time. I told them that I wasn’t gonna be here but my wife was. They came, took a look at the problem with the shower, and waited for the parts to come in.

My water heater had a blinking light on, which had been going on for a while. So, I finally filed a claim with American Home Shield online. Submitting a claim online was very easy. They sent me a text message as well as an e-mail to let me know who was coming out. Then, the plumbers called me to verify too. The contractor that was sent out by American Home Shield was very professional and quick. They gave me a timeframe of about four hours, but he got there at the second hour, so I was really impressed with that. I didn’t have to wait too long for him to show up. He fixed the problem, which was my upper element, and all was good. The water heater works perfectly now. My experience with American Home Shield was very easy, fast and decently priced.

I submitted a claim recently to American Home Shield online for a garbage disposal and an oven. And everything has been fine since the repair. My husband also put in a claim for a microwave because the microwave was making a funny noise. It was quite loud when it was cooking the food. The repairman who came out and did the oven looked at the microwave. He said when it’s an insurance company, they can’t really do repairs on it if it’s not actually non-working, which I thought was odd. If they were already here, it made sense financially not to have a whole other claim for something if he prevented it from breaking. The contractors did a good job but they don’t work on things because they’re noisy. They work on them if they’re actually broke. That aside, I would recommend American Home Shield. I’m satisfied with what they did. It was very quick getting the scheduling done and having someone out.

My TSI went out and I filed a claim online. The online process was very good. Then a young man, I think whose name is Sam, came over and in 15 minutes, he had it fixed. And since the repair, everything has been okay.

We've been with American Home Shield for about nine months. We had a lot of appliances that were coming out from underneath the original warranties and I had been talking to people who were in a similar situation, and AHS was recommended by somebody that I worked with who had had good success with the program. My wife filed a claim when our freezer drawer was slightly off the track. I looked at it myself but was unable to get it off the track, and my theory was that something had broken. The technician that came fixed it very quickly for us and showed us how the thing went back in. There was really no repair. It was just an explanation to us as to what we had to do if the thing came off the track again and it was really simple. He was only there for a few minutes and we were very satisfied with the service. American Home Shield was very reliable and efficient.

I have had two claims with American Home Shield and the first one was absolutely wonderful with Precision Garage Door. They were wonderful. Everything was not only on point but professional, and they got it all done and went beyond. However, my second experience had been less than acceptable. I've had someone from East Electronics come out to see about my Bosch downdraft, my vent on my cooktop. He told me that my cooktop had no electricity and that I needed an electrician. I said that it was connected and was in the same outlet. I had electricity and I just cooked on it. He said that I had to have a match to start the fire. I said no and that I had an automatic ignition. It comes on as soon as I turn on the pilot. The man, however, did not seem to understand what I was saying and I hardly could understand what he was saying too.

I couldn't take a shower or a bath because the water wouldn't go down so I called some American Home Shield people. They were so fast. I was so happy that they came within less than 24 hours and fixed it. And they didn't mess up my work day or anything that I had planned. The contractor was very nice and respectful. Plus, he did the job in 10 minutes. He came in with this machine, took off the top of the stopper, went in there, pulled out some junk and said that I'm good to go. I see them advertised all the time and I appreciate that the homeowners get a chance to find out about them since when I bought my home, I had no clue about getting protection on the home. I think AHS is the best thing ever and I have recommended them to other people.

The outlet that our microwave was on stopped working and in about two days, I filed a claim online with American Home Shield. It was pretty easy. I just clicked whatever system asked that I’m having issues with, typed in a brief description, and within a couple of minutes, I had a text message saying I would be contacted by the company within 24 hours. C&J Electrical Service, the contractor, called within a couple of hours and they were here in a couple of days. The tech was from the local area and I haven't met an appliance repair person that was as friendly as he was. He was able to resolve the outlet issue.

My only beef with American Home Shield is that it's really hard to get through. Yesterday, I tried to call for an air conditioner problem but I couldn’t get a hold of anybody. You can file the claim online but I don’t do that very well. I haven't even got a computer. But for the rest of it, American Home Shield has been more than good. When I submitted a claim a while back for my toilet and a couple of plumbing issues, the rep was real nice and pleasant. She basically asked me what the problem was.

The emergency piece in the garage door broke off so I submitted a claim online to American Home Shield and it was very easy. My husband says the technician was very nice and he did a good job. He put it back on and fixed it right then and there. Also, I called that day and they were there in the afternoon. Since the repair, it’s been working beautifully. I’ve been using AHS for almost 24 years and I really like them plus, their vendors are very nice.

Everything about my claim with American Home Shield was perfect. The contractors got there sooner than they thought they would and got the problem taken care of. The cable guy was excellent and got everything fixed for me.

My garbage disposal was broken so I submitted a claim with American Home Shield online. I got a message and a call from the company handling it and they were able to schedule it right away. The tech who was sent was fabulous, very informative and professional. I could not say enough positive things about him so his company is lucky to have him. He replaced the broken unit and it's working now.

My realtor was trying to recommend some home warranty company and I said that I had one that was awesome last time I lived in Texas. I finally found the paperwork so I told her that I will use American Home Shield. She texted me after I had moved in and settled and she asked if I still like them. I told her that they’re phenomenal and I would recommend them to anyone.

After I submitted a plumbing claim online to American Home Shield, JED Mechanical was sent out to service. The tech came on time and he fixed what I needed fixed. Everything is fine so far. I'm very happy with the service and with American Home Shield.

My air conditioner was short on Freon. I submitted a claim to American Home Shield online and it was easy. Everything was good with AHS. The company AHS sent replaced the Freon. It was a little expensive to replace the Freon but I thought something more was wrong with the air conditioner. Thank God there wasn't. Everything turned out fine. After the repair, the air conditioner has been working fine.

The blower works but there is no heat in the house at all. So when I called American Home Shield to submit a claim, the technician said it was the wiring. However, when he came out and inspected it, he said it was the control board. It was not getting the temperature and it had to be replaced. The technician was very courteous and professional and explained to me what he was doing. I was concerned because we had one cold week and this happened right when it was cold. So, he instructed me to shut it off because I was not sure that I was getting any heat out of it. He told me to keep it off because I'm gonna burn out the motor and we will have to go get that part as well. They called the next morning and told me they were able to find the part in Fort Worth. They came back the next day after and installed it. I was pleased with the service that I have mentioned to two people how they were able to get the part and come back the next day to fix it.

I was very satisfied with American Home Shield. Higginbottom's, the contractors they sent to fix the AC, was very good and thorough. They did what they came out to do because I had an airconditioner that was in warranty that they took and replaced. Everything is going fine now.

There was some corrosion on my breaker box and it had shut off the electrical to my garage. I filed the claim with AHS on the phone and their reps were great. In fact, they always do good service and I tell people about their service all the time. The technician that they sent out was awesome. I hired him to do electrical work at my house and that was how I got my oven converted from a gas to electric. He is an amazing guy. I really appreciate the work that he does around my home. I’m really glad I’ve met him through AHS. I brag about him all the time and I’ve even tried to get him other jobs.

My garage door was stuck closed. It quit working and there had been one repair on it 10 years ago. I called American Home Shield to submit a claim for it and the contractor they sent was very sweet. I really liked him. Since the repair, the garage door has been working great. American Home Shield works for us.

The contractor AHS sent, Lasseigne’s, was great. The guy was really nice and he was thorough. He didn’t find the problem but he said if this happened again to record it, call him and let him listen to it and he’d come right on back out. I haven’t had the problem since.

My main breaker box went out on my house so I called American Home Shield and they were able to send somebody out quickly. I called them on a Tuesday and they had somebody here and it was fixed the following Monday. The contractor was very professional, knowledgeable and kind. Being a single woman, I felt comfortable with him being here. He explained every step of what he was doing and it was awesome dealing with him. Everything has been great and worked fine since he came out. AHS is a great company to work with as well as the contractor and everything about it was easy and stress-free.

I recently went online to file a claim to American Home Shield for my refrigerator. It wasn't cooling, the freezer pipe wasn't freezing and the icemaker was broken. The contractor who came out was good and the service was seamless. AHS is a great company and I'd recommend them.

My garage door opener wouldn’t work anymore. When I pressed the button, it sometimes closed, sometimes it opened and sometimes it just kept going up and down. So, I filed a claim online with American Home Shield and it was pretty easy. I just went into their website, found the tab, and clicked on it. The contractor that AHS sent knew what he was doing. He fixed the problem within 15 minutes. He also did a little extra for me. He changed out a capacitor and greased the rail. I definitely would recommend them. Since the repair, the garage door has been working perfectly.

There was a problem with our AC so we filed a report online to get service for it. I pressed a couple of buttons and it was fine. The contractors were great, professional and courteous. Overall, it was a pleasant experience.

We were having some plumbing leaks in and outside our home. We called American Home Shield and the contractor they sent showed us where the leaks were and what exactly needed to be done. He was at our place for two hours and that was how many leaks we had in and outside the house. Everything has been wonderful since the repair.

I had my sump pump fixed and AHS sent out Water Control Plumbing and it went really positively. First, I called AHS to set up so that they'd assign me right there and then. After that I was able to pay them through my American Express card, which was an improvement, since last time I had to use them I had to wait 20 minutes on the line. Then, within two hours, I had a response from Mike from Water Control Plumbing. They were able to schedule me the very next morning and I liked that. I had an appointment at that time but I canceled it because was a high priority for me to get that because I don’t have a backup generator for the salt pump.

The heat was just running and the compressor was not working. The first time that the contractors that American Home Shield sent out came, I had to wait for them to put a compressor in. Once they put the compressor in, I paid for the freon. Two weeks later, I called again and told them that there was an issue with the compressor. They came back and told me that it was the fan motor and not the compressor. Now, they came back and told me that it was something else. I paid for a fee and they said it was the fan motor. They wrote it up that it could be an electrical issue.

American Home Shield has always been responsive and timely. They've always been very courteous and professional in their dealings, and I'm very satisfied with their service. A seal on the dishwasher was broken and it was leaking so we filed a claim by phone. Then the contractor came out, took a look at the problem, and fixed it. They were efficient and did what they needed to do. Things are working fine now.

Every time we use American Home Shield, the service is completed. We are selling our home and we have several things that we needed done. The dishwasher was repaired when needed. There were a few minor issues with the water heater and the plumber took care of it. The contractor wanted to make sure that the furnace wasn’t leaking gas and they went in and serviced it and made sure that everything was fine. We’ve replaced our air conditioner with them as well. I filed claims over the phone and the experience was pretty smooth plus, the technicians were very professional. I appreciate having the availability of a service like American Home Shield. We like them and in our new home, we paid a service warranty for a year and I requested that we have AHS.

I submitted a claim with American Home Shield for our leaking and non-functional hot water heater over the phone. I was able to get through to them, then I got a text from the vendor and they were fairly responsive. The contractor came out and analyzed that it was dead and they replaced it. The initial representative that came out about a week later was good and was most helpful. Unfortunately, the second group that came out, came out with the wrong materials and they had to go back and get different materials in order to complete the installation. My wife was a little disappointed but she was glad when it was finally resolved. We've been pleased.

My experience with American Home Shield has been fine. My AC wasn't blowing cold air and then thinking back, it wasn't blowing hot air in the winter but I couldn't figure out what it was. But I didn't notice it so much from the heater because it wouldn't get that cold but when the cold air stopped blowing, I noticed that right away. My wife filed a claim by telephone and the process was easy. Contractors usually respond within 24 hours because they depend on what time we call it in, but it's during normal business hours. Many times, we get the contractor call that same day to set up an appointment and it's usually the next day or depending on how the contractors schedule it. It's never an unreasonable amount.

The AC was low on the Freon. I made an online claim for American Home Shield and that was easy. They did a good job in sending a very good contractor. The AC is working excellent now. American Home Shield has been a good warranty company.

When I submitted my claim to American Home Shield, I was expecting it to be a nightmare but it went very smoothly. Mr. Rogers Appliance Repair and Sales was very prompt and the repair guy that came out was very courteous. The guy told me that they would recommend replacement because they saw that they could replace all of those things and repair them. But they would be right back out here in about three to six months on something else. They talked to AHS who called me and within two weeks, I had new products. It was very effortless.

I had a plumbing issue related to the hot water heater and another problem related to that so I submitted a claim with American Home Shield and submitting the claim was very easy. The representatives were also very understandable. They were very kind and the claims process was very smooth. The contractor were also very good. But one of their employees was kind of weird so I asked for the same guy who came first time which was a very good person like family. I felt comfortable with him. Another contractor was very good too. They did their job in one day and were on time. For the water heater they have to order the water heater. But the other one they just came, diagnosed the problem and by the next day they came to fix it. I'm happy with AHS.

We moved into our house and rapidly discovered that the refrigerator was not cooling. Then, we called American Home Shield. When I called, everybody I talked to was very polite. However, helpfulness was another issue. One of the biggest frustrations I had was that I could never get through to the department I needed to get to because the line was out of order. One time, I called and I was trying to get through to the parts ordering department. I tried for three days and each time the line was out of order.

My home is not the newest and some of the big appliances break down from time to time. Having a warranty is a bit reassuring. AHS was recommended through the company I work for, Farmers Insurance. I heard knocking in my water heater upstairs and I wanted to make sure that everything was in the up and up and that the heater was functioning properly. I went online and requested someone to come out, then AHS contracted The Lindsay Company to come out and see me. Once we scheduled the date, the conversation was very quick. They called me the next day and set up something the week after because of my schedule.

Our AC needed a new motor. I picked up the phone and called American Home Shield and told them what was going on. The reps were very nice, and they got the job done. Every time I've had to call them, it's been great. I've stayed with them for several years now because they've done the job like they're supposed to. They were all very professional. I've been lucky and I haven't run across a bonehead. I would tell friends to use them! I've been satisfied with everything they've done for me so far.

I was losing gallons of water a day and I didn't know exactly why the water was jumping out endlessly. I called American Home Shield if they could send somebody out. I put in an urgent request on Sunday and they couldn't get anybody come out until Monday. But when the people that they referred to me called, they said they could come out on Wednesday. That’s kinda excessive when you got a situation where you’re dumping that much water. I had to shut the water off to the house because we didn’t know the cause.

The air conditioning wasn’t cooling and I didn’t have heat the whole winter because it would get to a certain temperature and it would never push the heat out. It would just heat up the furnace then it would shut off. And the cooling was just blowing out hot air. When my wife submitted the claim online, they called back and everything went great and there were no problems. The contractor knew so many people from where he originally came from that I knew. So, we kept chatting for a minute and then I let him go take care of his job but he was very courteous and he was a gentleman and so, the interaction was very good. Everything went smoothly the same day. He had the parts that I needed then he put the Freon in it and then he was gone. The repair work took less than an hour and then he had some paperwork to do. It’s working super since then and my wife said it is too cold for her now.

The garbage disposal broke and I filed my claim for it online. AHS sent Systems Heating & Air who then replaced the garbage disposal. It only took them an hour to come out and I was surprised. They were very good people and very competent.

We have been with American Home Shield for 20-some years and we've been very happy with our experience with them. We have three air conditioning units and over the years, we have used AHS. When they can repair it, they repair it. When they have to replace it, they replace it. On our most recent claim, the fan went out on an air conditioning unit and my wife called AHS up. We got somebody out here who did exactly what he needed to do. He advised us on what he was doing and what the cause should be, which in this case was the freon. He did a great job and he was cordial and very efficient. The AC unit has been working excellent since the repair. American Home Shield is always dependable and everything we’ve done with them has been good. We do not know what we will do without them.

I had a problem with my garbage disposal and there was a leak from it under the sink. So I called American Home Shield and they sent a fellow out. There was very little interaction with the technician. He came in and looked under the sink there and found that there was a crack in the garbage disposal. He guessed that it came from something going into the garbage disposal that was not supposed to be there. American Home Shield then denied my claim. I wasn’t too happy with it since they didn’t cover the crack. I would tell my friends to choose wisely because the only time American Home Shield would cover an appliance like that is if they wore out because of age. And most appliances aren’t just gonna wear out. Also, if there was an accident or in a situation where we had no idea that something would’ve gone down the garbage disposal, the only thing we had to go on is the plumber’s assumption on what the problem was.

There were a few issues with our pool and I submitted a claim to American Home Shield both over the phone and on the internet. The interaction that I had with their reps was very good and their website was excellent. It took them a day or two to dispatch a technician. When the technician arrived, I wasn't home but the doors were open so he just called and came in. And when I came in the evening, he left the ticket on the back. Having a home warranty is great and American Home Shield did an excellent job, especially the customer service. The interaction was completely perfect.

We had some trouble with our kitchen disposal. I called American Home Shield and I was able to get through pretty quick. They scheduled a guy that came out and fixed it. He was right on time and that was the end of it. He couldn't have been better and the experience worked out exactly the way it was supposed to.

I called American Home Shield when the toilet was leaking. The representative who handled me on the phone was friendly and prompt, and it took about three days for somebody to get to me. I was promised the contractor would call beforehand and they did. And I'm sure that my fee was more than it would have cost me to just do it myself 'cause it was not a really expensive fix. It was replacing the parts in the tank. And the contractor was done in 15 minutes. He was very fast. Everyone was very nice and it was a much better and extremely easy experience than I had with the air conditioning repair I had last year, which was a very big struggle. And I was not happy. But ultimately, it got resolved.

American Home Shield gives very good service with prompt replies. And I always have a good experience with them. The middle burner wasn’t lighting, and it needed to be fixed. And I wanted everything in working order. I submitted a claim online and they called right away and made an appointment. The contractor, whom I’ve had twice, was always on time and pleasant.

Our refrigerator is one of those freezers that have the LED screen on it and it was flashing an error message. So seeing that that was part of our coverage with American Home Shield, I called in and I had a good interaction with the representative. It was quick and I had a contractor sent out within a couple of days to fix it. They thought it was fixed but then, the error message came back. So they re-open the ticket and the same guy was able to comeback after the parts got delivered. So, they had to actually replace our entire ice maker. The whole process took about 3 weeks from the downtime. While the refrigerator is working now, I actually have noticed in the last week or two that the ice isn’t made as quickly as it should or it used to, so I have to give them a call about that really soon. Other than that, it was a good experience.

My toilet was clogged up and it wouldn't flush and I submitted a claim with American Home Shield online. I received a follow-up email and then I went ahead and called D & B Plumbing because they had come out before for other issues. So far, my interactions with the AHS's contractors were excellent.

I’ve submitted claims to American Home Shield online and on the phone. I’m an old guy and I like talking to a representative on the phone telling them what’s going on. Both are easy but online is quicker and it’s what I have done more than the other. The reps are confident and if there was a situation with a vendor, I call them and ask them what’s going on. An example is when I had a GE Microwave oven and the GE guy did not send the report back to AHS. When I called them, they told me to either call GE or they can reach out to them. We both tried and so it’s gone well for us and we’ve been pleased so far. When the press cycle in my washing machine didn’t work, American Home Shield replaced the whole unit. I also have a Whirlpool Gold side-by-side refrigerator and the icemaker was broken and they repaired that. They were very helpful.

I usually call in and talk to someone to submit my claims to AHS. Then I get a call from whoever it is that’s gonna come out and they’re there when they say they are. Their reps are very accurate in what they do and they’re to the point to get the information they need. My garage door opener had a problem and it has been the second time that AHS has sent a contractor to come out on it, but it’s been a year in between. The contractor that came recently was great. He tried to explain to me what was happening with it. One of the chain ribbons in it binds sometimes.

My refrigerator has a defect in the actual model and it leaks. I ordered the part online so when the guy came to fix it, I didn’t have to have two different trips. The refrigerator is still leaking and calling American Home Shield back is on my list of things to do. It was definitely the right part, it’s just that probably it was not installed properly. But the contractor was okay.

When I called the plumbing claim in for my shower, the representative helped me. It was a Thursday or Friday but the technician didn't come until Monday. I only have that one bathroom so we had to take a shower somewhere else. But once the technician got here, he was very informative. It's worth having American Home Shield because if something major breaks, they can repair it as well as replace it. So it's pretty good.