American Home Shield Reviews

I went online to submit a claim with American Home Shield for my dryer. The contractor they sent out was amazing. It was the same company that fixed my stove and it’s also the same guy, so he was good. He was on time and if he ran into a delay, he lets me know upfront. He gave me a 15-minute notice when he’s gonna be at the house and he did the job. The dryer has been working fine since the repair. I recommend American Home Shield to others.

I recently filed a claim for an air conditioner with American Home Shield. I submitted it over the phone and their reps were great. The technician that they sent out fixed the problem. He was super nice, on time and did a good job. It was a good experience. I would recommend American Home Shield.

We filed a claim with American Home Shield for a washer-dryer. We submitted the claim over the phone and the claims reps were terrific, and our interaction with them went fine. The technicians who came out to do the service were great as well. The washer now seems to be okay, but the techs are coming back to service the dryer again later this week. We’re not present at the location all the time, so the service call has to fit our schedule, but they seem to be very good at doing it. I would tell a friend to use American Home Shield.

We had a leaky water heater, so I submitted a claim with American Home Shield online. The online submission process was fine. The contractor arrived at the house and looked at the water heater. One of the connectors on the very top of it was leaking, so he replaced it. He said we would have some condensation, so we might have a bit of water because it was full up there, and to give it a couple of days. So, we did. The next morning, I got up and it was like a waterfall, a little more than a drip. I had a little cup I was scooping water out of the bottom tray because it’s in the garage and it sits on wood, I didn’t want that wood to rot. I went online and requested that he return. They called me to confirm appointments and to tell me the approximate time. The actual repair guy called me when he was getting close to the house and said that he’ll be here within 20 minutes.

Our furnace quit running and I submitted the claim for it online to American Home Shield on a weekend, so there was nobody who could come out until Monday. The technician who came was really nice and he fixed it really fast. The furnace has been running fine since then and except for the fact that we went three days without heat, the experience overall has been really good.

There was a leak in the toilet and I had my management company call American Home Shield and request a repair. Everything was repaired and done. I found it valuable to have AHS and I'd recommend them.

There was a leak in the dishwasher and it took one or two days for a tech to come out, which was quick. The tech was professional and evaluated it quickly, and had the part needed on the truck. They fixed it and were in and out within 30 to 45 minutes. The outcome was what I wanted so that was good. It’s the first time I’ve used American Home Shield but I anticipate it to be very valuable. And I may renew it, even just ‘cause it makes sense to have one.

I requested for someone to fix the AC unit in my house and American Home Shield sent Fix It Quick Appliance but it didn't work. Then they came back out and finally fixed it.

My washing machine needed to be repaired so I put in a claim with American Home Shield. The contractor they sent was quick, efficient, and very nice. He knew what he was doing too. He always called before he came or the night before to let me know he’d be here and at what time. The washing machine works excellently since the repair. So far, everything has been great with American Home Shield.

We called in a claim for the washer to American Home Shield and a tech from Sears came out the following day. He saw what was wrong, he had the part right out of his van and he repaired it. He has excellent level of knowledge and expertise. American Home Shield did an excellent job in the past and we've always had good luck with them.

We had a kitchen light-fan replaced right over my stove and my wife submitted the claim to American Home Shield over the phone. She felt she had issues when we first got this started. The buck kept getting passed and dropped. The first technician that American Home Shield hired to come and check it out, Tom, said it was gonna be more feasible to put a new one in rather than trying to fix the old one. Right there, somebody dropped the ball and the light-fan didn't get ordered for another week. I called the technician but he had something else to do. I got back with AHS and it was like they lost what was going on.

One of my pool's PVC pipes had been busted. I submitted a claim for it to American Home Shield and it was easy doing that online. Then the tech came out and I wasn't at home so I talked to him over the phone and told him that the gate was open. He fixed the pipe and then contacted me back when he was done. It was an easy deal. Everything was fine and taken care of. However, when I had a problem with my water heater in the past, the techs came out to do it and there was some grease on it. So, that one wasn’t as smooth as the simple pool PVC pipe fix.

We had a plumbing issue wherein it started leaking from the garbage disposal. I went online to submit the claim to AHS and we got a callback. We did it on a Friday and the contractor came out Monday. He introduced himself, came in, and checked the issue. He went back out to his truck then brought a new one in and replaced it. He fixed the issue within less than an hour. The service was great.

The people at American Home Shield are great. I had an appliance claim for the dishwasher. I called AHS and I had a little problem with the automated part, but they put me over to a real human, they immediately said who we would be dealing with and the techs came out. The only thing I would like to have is a new ID card because for some reason, AHS keep changing my customer number and I got them written at the back of the card. But other than that, I’ve always had a good response with AHS. They’ve always been the greatest because I had a few things that have happened. My refrigerator went out. Now, the dishwasher and my pool pump. I just had the hot water heater blow its bottom out and flooded the garage and we were without hot water for a few days. But everything seemed to be working fine now.

My air conditioner was freezing up. I used the app to submit a claim to American Home Shield and their service was very good. The contractor was knowledgeable, personable, and explained everything that was going on. After the repair, everything has been fine. The warranty has been very good for my day-to-day operations and it has helped out a lot. All in all, American Home Shield is a great company. Go get them.

The representative I spoke to on the phone when I filed a claim for the heating in my house was great. Then it took two days for a contractor to arrived at our home and everything was fine once he came. The heater is now working even better than it did before.

I had to get an electrician due to an electrical problem. I called American Home Shield to file a claim and dealing with their rep went well. The guys they sent out were very good and they put their booties on. It was a good experience and I’d definitely recommend AHS.

Besides the usual nasty people working at the company, this review is specific to a recent occurrence. Our original contract included coverage for the water softener in our home which I had confirmed in a chat with one of the employees at the company the day the policy was purchased. I called to put in a claim today and was told I did not choose the option to be covered for the water softener. I advised Claudia in customer service I had an email confirming in fact I was covered.

Buyer beware of this warranty company. They use vague language in the contract to deny coverage. I had an evaporator coil for my ac unit that needed to be replaced. American Home Shield said my out of pocket cost was $1615.00! I did not understand what was being said because they said the cost of the new evaporator coil and installation was covered. To make a long story short and to the point after hours of waiting on hold with American Home Shield, THEY DON'T COVER IT. AHS cost was actually higher than if you get your any company with no home warranty and pay for it yourself. My cost with American Home Shield $1615. The cost of a different company I used was $1100.00! The difference is you don’t need to pay $75 for house call and whatever your ridiculous monthly or yearly premium is. Do not use American Home Shield, they are scamming people.

I recently made a service request to have my A/C unit looked at. AHS sent out a company who recommended that my 2.5 ton unit be replaced. I reached back out to AHS today because I had not heard from them as to the next steps. I find out that they are requesting a 2nd opinion on the diagnosis by one of their approved vendors. Apparently, they disagree with the diagnosis and want to send another company out...whom I suspect will give a bogus diagnosis. Not only have they not found another vendor yet, but now not only will I have to continue to deal with a broken A/C unit as it gets hotter outside but I will have to take additional time off work to be there whenever they decide to come. I'm really disappointed with AHS at this moment. However, I shouldn't be surprised based off of the reviews I have read thus far. They seem to pull stunts like this when there are big ticket items involved.

I subscribed to AHS two months ago. You are told that you cannot call a claim in until 30 days has past. I called a claim in about 45 days in and was promised a service person in 24-48 hours. I called the company repeatedly over three weeks and they could find no one. They told me I had to find someone and they would possibly reimburse me. I joined the service because I could not find anyone to work on my appliances in the first place so that was not a possibility. I called to cancel my policy multiple times and was put on hold literally for over 30 minutes each time.

My AC broke Saturday. I've requested service. AHS assigned service company (Airtronics) which called me Monday left message asking to call them back. I've tried but voicemail box was full and they didn't pick up other phone. I've checked that Airtronics has the worst reviews in whole Houston since 2015 and many clients were asking AHS to find different supplier but apparently AHS doesn't care about quality and reliability of service providers.

On Saturday, May 12, 2018 I requested a service call for my central air. I contacted AHS to inquire about when I will be contacted by contractor and I was informed Monday, the 14th. I asked to speak to someone else to see about a quicker response time. I was on hold for one hour and 15 minutes. She was able to get someone out to my house on Sunday. Technician arrived, diagnosed the problem and said it would “maybe” be Wednesday before he could make the repair. Monday, the 14th, the technician calls me to ask that I take a photo of the information plate on the side of my unit, he forgot to get information when he was here on Sunday.

I emailed a work order on Sunday May 13th. I received a text at 11:15 on Monday from the company that was assigned to my order. They called me at approximately 3:15 to ask questions about the washer. I was told based on what I said the washer was doing it would be 3 to 5 business days for a part to be ordered and a week and 1/2 before they could get here to install it. I called AHS after being on hold for over 30 minutes and explaining to the representative that it was ridiculous to wait that long to get the washer repaired. I then ask if I could schedule the work and get reimbursed. After waiting on hold another 15 minutes I was told that was not possible and they had no other contractors who could come any sooner.

I had an electrical issue which had to do with the breaker box and I filed a claim for it with American Home Shield over the phone. The contractor that they sent was kind, on time and did what he was supposed to.

We suspected a pipe leak. Contacted our home warranty American Home Shield, and they sent out Budget Rooters. The plumber said he couldn't duplicate the leak when turning on the upstairs bathtub (leak was in our kitchen ceiling below). Plumber does zero investigation for any other cause but assumes there is mold and can't do work until mold is removed. We pay out of pocket $900 for a mold company to cut a 3ft hole in our ceiling, only to find... ZERO MOLD. Plumber comes back out, still can't find a leak. Finally does a little more investigation and finds the tub spout has water flowing back into the valve, which caused the water to seep through our kitchen ceiling. He replaced a $7 tub spout and left us with a $1500 bill for non-existent mold and an unnecessary hole in our ceiling. We called AHS and after 3 calls, finally a supervisor called back. She informed us they don't cover mold and it's "not our problem".

My pool pump motor burned out, the shaft seal is bad, the strainer cover will not seal, and the union is bad. The only parts left are the casing, the impeller, and the strainer basket. The pump truly needs to be replaced. The contractor made it clear that he worked for AHS, not me. The contractor ordered parts, and I'm not sure he ordered all the parts required for the repair. He did not itemize the work he was going to do, like it was none of my business. I called AHS, and after being on hold for 40 minutes, was told I could request a second opinion, possible paying another trade fee, or I could request a cash out. They couldn't tell me the amount of the cash out. The "service" associate had a "take it or leave it" attitude. I will never recommend American Home Shield.

I’ve called American Home Shield twice for claims and they were fabulous and quick both times. The first time, it was the heater and I didn’t know what to do so I called them and the second time, the air conditioner was kicking off and on. There was no cool air coming in and it was just blowing hot air. The tech who came out spent an hour and a half at my house checking to see what the problem was. He found that there was a connection that had been fried in the unit upstairs so he fixed the connector and reattached it to where it was supposed to go on the board. He waited and checked to make sure to make sure cool air was coming into the house. He used his temperature gun to see if it coincided with the thermostat. Everything was good and I had no problem with him coming. They gave me a window when they were gonna be there and he arrived within that window.

I've been with American Home Shield for a couple years. Recently the heater didn’t wanna start and I submitted a claim through their website, which was fairly easy to use. After about 24-hours they sent a service member who came over and cleared it up on the same day.

I had an issue with my AC and my furnace just went off. I contacted AHS and they put in a new AC, furnace, and thermostat for me. But when I turned on the AC to see if it was working, it cooled off but it wouldn’t shut off and it wasn’t ticking on and off. I called the company that installed it but they said it was not under warranty and that I had to call my warranty company. They also told me that since I went through AHS, I had no coverage on it through them anymore. But if I bought it through them, I would have had $108.

Everything went fine and as planned with American Home Shield. In the past, I submitted claims by phone. But lately, I’ve been doing it online. Like the plumbing issue that we had on the toilet, it was a simple process and pretty effortless. The contractor they sent was professional, courteous, had good customer service and qualities, and got the job done in a timely manner. I was happy with him. The problem was resolved and it seemed like it was somewhat of a simple fix.

I've had to use American Home Shield twice and they were excellent in my most recent claim. I submitted an online claim for the air conditioner that went out and the process was relatively easy. The AC lost Freon. They had to replace a valve where it was leaking so the valve was covered under the program but the Freon wasn’t. Other than that, everything was fine after the repair.

Submitting the claim for my AC to American Home Shield was easy. And AHS did their half of the bargain but they've hired a company that is incompetent. Royal AC came out and every time they did, they broke something and they were never on time and were never professional. They also screamed at me before. It's not the greatest situation. Royal AC has had to come out to my house seven times and my air-conditioner is still broken. They did stuff along the way but it seems like they don't know what's wrong. And then, they just put a band-aid on it and it's still doing the same thing that it's doing from the beginning. We've spent over $1,200 out of our pocket with Royal AC and now, I'm fighting with them and AHS.

I've been with American Home Shield for almost two years now and every time I've submitted a claim, everything has gone smoothly. My most recent issue was for an AC that wasn't coming on at all. I submitted a claim online and it was easy. I find their website easy to navigate. The contractor who came was prompt and professional too. He got the job done and the AC came back on. I would recommend American Home Shield.

The plumber that was sent to me was not professional. They claimed the pressure on the water main was too high and they went in and replaced the pressure valve. But I called somebody who knows plumbing and I was told that when the so-called professionals measured the water pressure in the house, what they actually measured was the water pressure on the sprinklers. Also, plumber that was sent said they were not going to fix my problem because the pressure was too high when actually the pressure was okay. So, although they replaced the water pressure valve, they did not fix the actual problem that I called them for because they said that was not covered. And that was very bad for me because what I wanted was to fix the problem inside the house, not the water pressure and because of their unprofessional service, they claimed it was something else.

Every time I submitted a claim with American Home Shield, I've been very pleased. The process has been easy and very quick. The technicians they send out for the most part always know what they're doing, or at least appear to be. The job has always been fixed and the problems have always been corrected. They have been very good. My experience with American Home Shield has been excellent. It's a service that homeowners would benefit from. I've recommended them to many of my friends numerous times.

When the compressor went out, I talked to American Home Shield's rep and it was a good interaction. They walked me through, asked me everything about what was going on with it and asked if I had a question. Recently, my wife called in a claim for the AC since the outside unit was making some noise and it turned out it was a fan. The guys that AHS sent from North Texas were really good, all of them were very professional and they fixed all the problems. AHS is something people would be interested in looking into for peace of mind and a little extra coverage for their homes.

I filed a claim with American Home Shield for the AC and it was a very smooth process. The rep I spoke with was very knowledgeable and the contractors sent by AHS were very professional. The AC worked great since the repair.

It sounded like a jet in the house because of the bearing unit in the washing machine so I submitted a claim with American Home Shield. I did it over the phone and the rep was very informative and helpful. Plus, the technician who came out was really good, very knowledgeable and got it done the first time. Since he repaired it, the washing machine has been working great.

I submitted a claim to American Home Shield online to have a rekey done for the door locks and it went good. Their website was easy to follow and the contractor that was sent out was very professional. He showed up when he was supposed to and he was good. So far, I'm satisfied with AHS's service.

One of the burners on our stove went out and I filed a claim with American Home Shield. Greenway came out as always and they've always been so efficient and nice. They had to order a part and as soon as it came in, they called and said they’d be right back and put it in and they did. We’ve had Greenway out here so many times. and we've dealt with Russell so many times, and so when he comes out, we talk about his kids and our kids. We are very satisfied with American Home Shield.

My dryer was making a lot of racket and I had AHS send someone out here. The techs fixed it once before and it worked for a while. Then it came back and they were done with it. I don't think they even know what's wrong. They just said that it's the motor that's making the noise and as long as it's working, they won't fix it. Also, I have a 50-gallon water heater in the attic that is rusting inside and out. The contractor AHS sent out said that it needs to be replaced but AHS will not do it because it's still functioning. But AHS replaced my cooktop because it had things that weren't working on it and it was old enough that they couldn't get parts. My garage door opener was also covered and I had that repaired a month ago, and the guy who came was really good.

The last claim I had with American Home Shield was for a water heater and the experience was all right. I was satisfied. The contractor that was sent out came from Tontitown. He was very good, really knowledgeable and really helpful. The technicians on site were the same. They were good and I would recommend them. This last experience was totally different from the ones prior.

The sump pump was not working, making a whole bunch of racket trying to work and not putting water out. I called AHS to make a claim and it was very easy. But we had a little bit of a snafu at first. It was about a week later and I finally called American Home Shield again and they put in a call the Sump Pump King. A technician came out the next day and fixed it up and the sump pump has been great since. The contractor was so good, I called him back for other things. He's been out a total of three times now and he's done great stuff. But I'm not gonna renew with AHS, it's just too expensive. But if anyone is buying a house, they should get the warranty.

Submitting a claim online at American Home Shield was easy. My dishwasher would not run through a whole cycle and I looked in the manual, and it said about a clogged line. The contractor who came out started to check and he said that the sensor board has shorted. He told me that it happens all the time, but I insisted that the manual said a clogged line. He told me then that he tripped it and had seen the board. He ordered another sensor board, and it took about seven business days. He came back and put it in. Ever since then, everything has been running good. The contractor was great. He gave me an advice because I thought he couldn’t fix it. I asked him about Bosch and he mentioned some others. He told me that I can get one, but he said too that everything has had problems with the sensor board. Overall, AHS has been great and it has been a stress-free experience.

I had a stoppage in my pipe. I called American Home Shield and they sent someone out. He sent a snake down my pipe and once he found tree roots, that voided my contract so I had to pay out of pocket. The other issue I had was my dishwasher that stopped working. The repair guy came out once or twice and then after that my dishwasher just completely crapped out and American Home Shield replaced it. So, that was pretty cool. Submitting a claim is pretty easy. Most of the time I just call them, tell them I need service, and they find a contractor. It takes a couple of days to get a contractor. And the contractor goes from there, and I just pay my $75 fee. Most of them were friendly. They knew what they were doing, and they didn’t leave my house a mess. I have had American Home Shield since I had my house, so it has been with us for over six years now. I'd recommend them.

I submitted a claim online for my hot water heater that was not working right, and it was real easy to use American Home Shield's website. The tech came out the next day and was good. My water heater is working perfectly now. The only problem we had was there was a gas leak when I came home as the unit wasn't connected real good. I tied it and called them, and they were real apologetic about it. Apart from that one goof up, our experience with AHS was good.

Considering the convenience of it, we do online submission whenever we have claims with American Home Shield. On our most recent claim for the air conditioning, they were responsive and we had a good experience. Their contractor came in and then we told them what the issue was. They evaluated it and resolved it in a timely manner. We find American Home Shield to be a great investment.

I have an issue with my AC. I went to AHS website to submit the claim. It's user-friendly and their process was simple. The contractor came out and I met him. He seemed a very nice guy and he told me what he was doing step by step. After the repair, the AC has been running the best I've seen it run since I've been in the house.

I put in a request to get my Samsung refrigerator/freezer fixed on May 1, 2018. Today is May 14, 2018 and I still don't have a refrigerator/freezer. After finally get in contact with the contractor he said that he wasn't gonna fix it. American Home Shield put in a request anyway to get a compressor for it. 14 days later and I'm still without a refrigerator. I check my bank account and guess who took out their payment. You got it... American Home Shield. Getting ready to CANCEL THAT... Deuces✌ American Home Shield.

Issue with microwave - The only good portion of the experience has been the initial scheduling of the service call as the operator was very friendly and quick. The person who scheduled the service call said the tech would call before they arrived, they did not. Next the Tech said they needed to order parts, no issue there. After 3 days of not hearing anything I called American Home Shield to get an update. They couldn't give me any info, 3 more days go by and I call American Home Shield again. The lady I spoke to said that when the parts arrive the Tech would call me.

I was an AHS customer for eleven years, twenty two if you count the fact that I had two eleven year contracts at the same time for two different properties. It was ups and downs during that time. It was always a hassle dealing with them, it would frequently take multiple calls with horrible wait times to get something fixed. I was without a working oven and stove October through January, have been without a washing machine for weeks many times but have stuck with them because I felt I at least broke even. But that has changed. I just canceled both contracts. They are no longer covering what they used to and are charging extra fees left and right. But the biggest problem is the way they deal with service providers.

My oven caught on fire. I have spent hours on hold over the past 5 weeks with no resolution. Policy renews tomorrow. I have the choice of paying them another month’s premium in order to continue to fight for the money they owe me or cutting my losses and letting them cheat me of the cost already incurred. No good option for me, but save yourself and go with another company.

We are having issues with our original AC unit from the late 1980s/early 1990s. The air handler leaked and it needs to be replaced ASAP and we will need to replace over 8 pounds of Freon that was lost into the environment (cost of Freon only is $1140). Our condenser is old and currently shows no sign of needing repairs or replacement. So we did our research on what is best to do in this situation. We had two HVAC professionals review our situation and their conclusion was to upgrade to a new unit ($3000). They believe that our condenser will only last for 6 months to a few years. Upgrading to a new unit is what they professionally recommend because a new condenser will have the newer type of Freon in it and the 8 pounds we will replace in the old unit will be thrown out upon upgrading.

An American Home Shield Home Warranty (AHSHW) service representative was dispatched to our home to service an air conditioner. Upon arrival he said he had to collect the $75.00 Trade Service Call Fee before he could look at the system. He was paid with a debit card. Upon receipt of the payment he notified me he couldn't work on the air conditioner unit, stated he would have the correct service representative sent to fix it and left. At no time did he even enter the house or look at the unit at the back of it. Another service representative was never dispatched. AHSHW was contacted and stated they would look into the matter, but didn't. AHSHW has refused to issue a $75.00 refund of the Trade Service Fee. American Home Shield (AHS) has responded stating they have tried to contact me concerning this situation (consumer fraud). The only calls received from AHS have been by their sales department to renew the contract, not to issue a refund!

We’ve had American Home Shield for a long time and used them since 1998. A couple months ago, our sink drain was stopped up. I called them and their reps were all nice. The contractor that showed up was also nice and well dressed. I always talk to contractors and like asking them questions whenever they came out but I try to stay out of their work when I get on their way. He took care of business and cleaned up the drain. It backed up and everything’s good now. I like American Home Shield and I just love to see what the price would be if I had to replace things periodically and it’s about the same.

I filed a claim with AHS for our garage door opener. However, when you call American Home Shield, you’re on hold for quite a while. The contractor they sent came in and assessed that it’d cost more to fix than it would to replace it. Then he made a couple of calls and within three days, he was back out here installing a new one. I wish AHS used more local people from Brainerd, which is 20 minutes away. We've had people out of there and they can get here faster since they’re not coming from St. Cloud, which is where all those people who they send come from, and is an hour and a half away.

I submitted a claim on my AC unit to American Home Shield online, and it was easy. I submitted the claim on a Friday, so I had to wait until Monday for the contractor to come out. The contractor was pleasant and respectful. The AC has been absolutely wonderful since the repair. I’ve had AHS for 14 years now, and everybody should have them. I love them. I have recommended them to family and friends.

I filed a claim with AHS over the phone for my dishwasher and I didn't have to wait long at all to get through to somebody. The claims reps were fine and very helpful. The technician was very professional. He fixed my dishwasher and he did a lot. He went above and beyond in trying to locate the problem, then he put everything back, and my dishwasher is working fine right now. But I might have to follow up because I'm not happy with the way that it's working. The technician said that might happen and there may be something wrong with the sensor on the dashboard where the controls are. Nevertheless, my experience with American Home Shield has been good so far.

I like American Home Shield's automated system. It's much better than the other one, and overall I've had a good experience with the company as well.

I used to submit claims to American Home Shield by phone but doing it online was much easier. The garbage disposal wasn't working and when I made a claim for it, they said that they cannot fix it and that they were gonna replace it. They communicated with me and let me know about it. I made another claim for the electrical outlet in the kitchen that wasn't working. This house was purchased from somebody else and there was a GFI inside a cabinet, which nobody saw.

I submitted a claim with American Home Shield over the phone and the reps I spoke with were awesome. The technician who came out to replace the shower cartridge was professional, and everything was awesome too. He wore some things on his feet to keep my house clean and he finished everything within half an hour. It’s been one month now since the repair and everything is okay. My experience with American Home Shield was perfect. I gave their number to my friends and neighbors and they also applied for home warranties from American Home Shield.

The ice maker wasn’t working and the water wasn’t coming out. My husband submitted a claim to American Home Shield. The techs who came over were very nice. They came back and forth a couple of times and they did a good job. They were really great. After the repair, the freezer has been working pretty well. However, I noticed that the freezer is 6 and the refrigerator is 40. The techs said that that is to be expected sometimes. It has a cycle that it goes through. Also, I still have some ice that’s dripping on the ice maker and I don’t think that’s normal. I can pull the tray out but I couldn’t get any ice out of it. When I also pulled the tray down, there were a couple of big clumps. So, I’ve been thinking about calling again.

I submitted a claim for a dryer repair online to American Home Shield. The online experience was average and good, and the reaction time was not long at all. The contractor who came was excellent and I told him if he decided to drop Home Shield or if Home Shield drops him then I would go with him regardless wherever Home Shield was. The performance of the dryer has been excellent since the repair. My claim was very well-handled and I'm very satisfied.

We were having an issue with our AC so my husband went online and submitted a claim. I then talked to an American Home Shield rep over the phone and he was very helpful. The contractor they sent found the problem right off the bat and my husband was very pleased with him. Since the repair, the AC's performance has been good.

Our hot water heater went out and the technician that American Home Shield sent out replaced it and everything went fine. I submitted that claim online and it was First Call Plumbing that AHS sent out and they did a great job. They’ve stuck to it till they got the problem fixed and it was just what I was looking for.

I submitted a claim with American Home Shield when my fridge wasn't working and the assistant was very polite, friendly and timely. She directed me straight to the point what I have to do and how I have to do it. Then they sent out the technician who changed two parts and did a good job but the problem was back again in less than one week. So instead of keep getting repair after repair, we claimed for a new item. And since we have several years with the company, we were so positive that we deserve it. They replaced the refrigerator and everything is okay now.

American Home Shield has been fabulous and I like them. I just got my home in February and I’ve had to call them twice. I like calling and talking to a representative when submitting a claim and they were so accommodating. If there were questions or if I needed to add something on, I could. And the guy that they sent out was very good and thorough as well. I’m totally pleased with American Home Shield.

The igniter on the stove came on and wouldn’t turn off. We were sitting and we could hear the clicks and it would not shut off, so we had to shut the entire stove top off. I called and filed a claim with American Home Shield. Everything was fine with the rep and AHS was able to get someone out pretty quickly. The guy from Dill Appliance came but he didn’t have the part, so he had to disconnect that one burner and would come back and fix it when the part would come in. When the second part came in, the tech was able to fix the stove top and it was great. The stove has been working perfectly since. Dill Appliance was very professional. They were just awesome and have the nicest people.

I filed claims with Home Shield for our water heater and a stoppage in the plumbing. I have typically submitted my claims by phone and have had good experience with the reps. They sent a guy for the water heater and it didn't need just to be replaced but he said it had to be brought up too. I know a little bit about what the code was more than he does, and he just needed to get it off the ground. And he was looking to charge $600 and something more just to do that. I called Home Shield back and they agreed to just pay me because I got it done right at what they were paying. But that was over a month ago and I’ve never seen my money from Home Shield. At first, they told me it would take about four weeks. And when I called, it’s been over four weeks. I went ahead and paid it. The drainage is working half as good as it needs to be. There’s still a problem somewhere. But overall, I had a pleasant experience.

When we ran the garbage disposal, it was clogging and the sink would fill up with water. So I submitted a claim online to American Home Shield and they informed me that a contractor would get a hold of me soon. The contractor then called and made an appointment. Everything happened relatively quickly which was really nice. It was an odd issue but the plumber was able to figure it out and fix it. Something was clogged but it wasn't the pipes. It was part of the pipe that allows it to drain well, like an air vent. He did a good job. The sink worked fine and he didn’t leave a mess or break anything. I was pleased with him. We have American Home Shield on two properties and we've had two claims which were both handled seamlessly. I would recommend this company.

Our pool pump was very sluggish. I submitted a claim for it with American Home Shield. Their rep was very polite and everything went very smoothly. The contractor was very prompt and fixed what needed to be fixed quickly and the pool works much better now. However, several years ago though, we had a refrigerator that always needed certain parts and AHS sent somebody out that couldn’t ever fix it. That's the only problem we've had with them. Despite that, we’ve been with American Home Shield for a long time and we recommend it.

The freezer wasn't getting up to temperature, so things weren't freezing. And I was assuming the refrigerator wasn't up to temperature either. Hotshot Appliance came out and they ordered the parts that were needed. Then they scheduled another follow-up session when the parts came in and they installed them. Things were working okay for a few days and then I realized that the ice cream was melting. So, I had another appointment with them and they came back on a Saturday. The freezer just needed more Freon and it had been working okay for a few days now. This was my first claim with American Home shield and I had a good interaction with the contractor they sent out. Everything was upfront and very straightforward.

There was a wire that came loose in our AC unit. I submitted a claim for it online and it was very easy to do. The issue with the AC wasn’t anything real serious but it was fixed in very short order. So, the AC is working fine now. I've been with American Home Shield for 13 years now and I've recommended them. I've been overall impressed with all of the contractors that came out and very pleased with them.

My air conditioner went out so I called American Home Shield for a claim. They said that they were gonna try and find somebody else, but they sent me a message that they didn’t have anybody in the area. I couldn’t go without air so I ended up taking care of it myself. My sister had just used an air conditioner guy and she gave me his number so I called him. He was close by so he was here within five minutes after me calling him and I really appreciated that. But I had to pay the company $300. I was supposed to send an email back to American Home Shield but they never sent me an email so I didn’t know where to send it.

The American Home Shield reps were good and they expedited sending a contractor out to me. The plumbers called me before they came over yesterday to fix a leak and both of the guys were wonderful. They were very prompt, courteous, and knowledgeable. I appreciated the good quality service of American Home Shield and I’ve always had a good experience with them.

My air conditioning unit’s heat pump went out and I filed a claim for it with American Home Shield. The company that they sent was Myers Comfort Care and they were very nice, efficient and professional. They replaced some parts on the AC and everything is all rolling along quite well as of right now. My experience with American Home Shield has been wonderful and I have told other people about them. I look forward to keeping their services for a long time.

My side-by-side refrigerator wasn’t cooling on both sides. I needed special people and those people whom I requested came on the same day. The contractor gave me two hours window and came at the right time. They ordered a part and that took a few days because of a delay. I usually make the service request online but this time I called American Home Shield. Two years ago, I had a problem when they sent me somebody I didn’t care for. But I care for these people who came for the refrigerator because they fixed my washer. The contractor fixed the refrigerator fully last Monday and everything went back to normal. I’ve been with AHS for 11 years and I have a very good experience them and I am very happy. I get some offers from other people but I’m staying with AHS. I recommended AHS to a few of my friends about three years ago and they’re still with them.

I called American Home Shield because I have a broken pipe. After waiting a very long time for my call to be answered, I finally got through to a representative who could barely speak English. After verifying my name, address, and phone number, she repeatedly answered questions I did not ask, and put me on hold for a few minutes to get help with my issue. After setting me up with a plumber who was unable to come out that week, I called back to AHS and went through the whole thing again, with another girl whose accent was so thick I could barely understand her. I made an appointment with another plumber for that week.

On December 29, 2017, I had called for service/repair. I had to call again because the contractor never called, even though I had received a text that they would call. Needless to say, the service person didn’t show until February after complaining to AHS. When the service person came, he wrote a work order and said he would return once he got the supplies needed to fix my plumbing. I had to call AHS again at the end of February because the contractor didn’t return. In March, I was charged $75 for a service that I didn’t receive. When voicing my complaint with an AHS Representative I was told that I couldn’t have a refund, even though nothing was repaired, if I wanted another contractor, I had to pay another $75 and when asked to speak with a supervisor, I was placed on multiple holds, only to be told that I had to wait 24-48 hours for a supervisor to return my call with. Mind you I didn’t get a call from a supervisor.

The plan that I have with American Home Shield covers pretty much everything inside and outside of my house and what I pay each month is quite affordable. Recently the refrigerator was leaking and I filed a claim for it online. The contractors came when they said they were coming and since the repair, the refrigerator has worked perfectly. My experience with AHS was effortless and I have recommended them to a friend.

My dryer is about 14 years old and it has broken a couple different times. American Home Shield is great and I don’t usually have a problem with them when submitting a claim. I got a quick response from the appliance place that was gonna handle the dryer and they came out. They had to order a part and then they put it in. The dryer is fine now and it's just like it was before. I've been with American Home Shield for at least 14 years now and if I'm not okay with them, I would call then they would take care of it. I've also recommended them to a lot of people.

I just moved from the East Coast and the plumbing is set up differently there than it is in this new home. I was having an issue with turning the pipes on in all my bathrooms. It turned out to be a really simple issue of pulling out the faucet knob and turning it as opposed to just turning, but I didn’t know that and thought the faucets were broken. I wasn’t able to use them and I got my family taking baths in the sink. I went online to file a claim with American Home Shield and it was during abnormal working hours, so I didn’t get any response back until that Monday. But once they responded to my claim, they got somebody out quickly.

Something was leaking in our hot water heater so I went online to submit a claim with American Home Shield. Navigating through their website was great and it was easy getting through it. A plumber from SAP Home Service came out that same day, took care of the problem and I ended up having the heater replaced. My plumber got the new hot water heater all in and everything was good.

I recently filed a claim to American Home Shield for a garbage disposal. I did replace the garbage disposal before through AHS. This probably wasn’t my best experience because the garbage disposal that was installed had a slow leak that I wasn’t aware of because I had so many items under the sink. When I went to retrieve them, I realize that I had water everywhere. The contractor replaced the garbage disposal. He fixed AHS’s first plumber's work and he did a great job. But I am disappointed that I basically paid twice and I’m upset with myself. I should've realized that it was leaking sooner. When the first guy installed the garbage disposal, I noticed that there was an exposed wires, and I was like, “Oh well, I’m not gonna worry about that. The garbage disposal’s there. I’ll keep it moving.” Nonetheless, there are no leaks and it’s working again. I’m very satisfied with that.

I had a problem with our water heater. We haven't had hot water for days and we couldn't even take a bath or a shower. I submitted a claim to American Home Shield. Top Notch Plumbing came out and I wasn't pleased with their service. They came out three times and it was something different each time. The first person who came out was nice. And the hot water heater was supposed to be fixed the first time but it wasn't. Then the second person came out and said that he was a professional and a master plumber. He was bragging on his skills. He kept telling this and that was wrong but whatever it was didn't work. He said that the water heater should come back on after 45 minutes. But I waited for 2 hours and it never came back on. So for the third time, the second plumber came back to say he already knew what the problem was. I told him that he told me he knew what it was back then.

I like American Home Shield. It's a great home security for something that needs to be repaired. I had my dryer fixed recently and it was easy enough to file the claim over the phone. Then I had to pay $100 in order to get the technician to come. He replaced the drum that spins and took care of the problem. The dryer is working great now. He came once before and fixed that issue as well.

The thermostat of our AC was bad. I've only submitted one claim to American Home Shield and it was a good experience. I did it over the phone and I got hold of a representative in a short time. The reps were professional, knowledgeable and caring. And within two days, I had a contractor in our house. It was very quick. The contractors resolved the problem and our AC worked. He came prepared and had the thermostat. Everything is good since the repair. Every homeowner should have American Home Shield. I hope they don’t let me down if I need them again.

When my double oven's bottom was not operating I submitted a claim online with American Home Shield. The technician was prompt. From the time of me initiating the service, he arrived the next day. My wife was happy with her interaction with him and the oven has been working fine since the repair.

I recently submitted a claim to American Home Shield for my air conditioning and I had no problems whatsoever. It’s easier for me to call them which I did, gave them my information and set everything up. I’m very impressed with them. The contractor that they sent was awesome and on point. He was backed up with a lot of calls so he was busy but he squeezed me in his schedule as soon as he could. I couldn’t use my AC for about two days but they were there at the time that they told me they would be and they found the solution to the problem right away. I have recommended American Home Shield to people. It's a great way to go because if anything happens, they cover majorly and you just pay a percentage. And so, I’m hoping that they do sign up and for American Home Shield to keep doing the awesome job that they’re doing.

My husband took care of the claim with American Home Shield and we just paid that initial $75 and everything else was taken care of. So far, everything has been pretty good. We’ve been with them for about 10 years and I have recommended it.

We've had American Home Shield at our home in Illinois, so we're used to it and usually, the service is quite good. I filed a claim for the dishwasher and someone came out in less than a week. This house is new to us and the appliance is covered by something but the things that were wrong with the dishwasher were not covered. AHS's guy came out and fixed it and it has been fine ever since. He was perfect.

The air conditioner would not turn on and it was an issue with the wiring. American Home Shield quickly fixed it and they did a good job. I've been with them throughout the years and they're the best. I've dealt with a lot of different companies that are not good and American Home Shield is honest. I'd recommend them.

We've had American Home Shield for years and it's always been good. We had a home in Pasadena for about 15 years and now, we have them in Georgia. American Home Shield is very efficient and reliable. They're always on time and the problem is always resolved. Recently, ARRQ Appliance Services came out because something in the back of the ice maker had dropped down and was jamming the ice from coming out. It was just stuck against the back wall of the freezer. They had to order the part that had broken back there and they had it in a couple of days. But after the technician discovered what the problem was, we left town so he wasn’t able to come with the new part until we got back. They were able to work with our schedule though.

I have a home warranty with AHS and I will continue it. It's a fantastic value especially when you buy a mobile home. I'd rather be safe than sorry. When the fan stopped working on my AC unit outside, I've had several people out here for almost a year to work on it and they've already fixed that several times supposedly. I submitted the claim online and the first three guys who came out were good but the other people didn't notice the coolant.

I submit all of our claims online to American Home Shield and the submission process is easy. Our air conditioner stopped working and when I submitted a claim in the morning, we got a phone call from the office that afternoon and they scheduled an appointment for the next day. It was super fast and the contractor was out within 48 hours. He was able to fix it and it has been perfect since. Also, it’s summertime and so, it’s great. We also had a problem a year ago and the same guy came out so that was nice. I have told a lot of our friends and family about AHS especially those who have a house over 10 years old. It makes it so much better and we will continue to have AHS for as long as we need to have it.

We have a single level home with two restrooms. When one started running, the other one started as well. We filed a claim about a year ago and AHS sent plumbers and they fixed both toilets. Our toilet was most recently done again. A plumber came yesterday to fix the guest room toilet. It was the same toilet, the reason and the same replacement. I asked the plumber if it was normal that it should go out in a year and he said that it really depended on the product that they used to replace it. My concern is that they possibly, on the second restroom, only replaced that pump part as opposed to replacing the flap part. The one that we had in our master bathroom was completely different from what the plumber replaced last night.

My experience with American Home Shield has been outstanding. The mode had gone out on my washer and it wasn’t draining so I called it in. The representative on the phone was very professional and pleasant. She jumped on it really quickly and got everything set up. It was not even two hours before I got the call from the maintenance personnel.

The washer and dryer weren't working correctly and were not finishing loads or airing out. So I called American Home Shield. Submitting the claim was simple. I went online and had the service person come out. American Home Shield called me within a couple of days to start the claim and they ran through it. It was simple.

My most recent claim went very well. I had a complaint with low water pressure and AHS took care of it very quickly. I submitted the claim over the phone and the contractor that came did an excellent job. The problem was identified and he was in and out pretty quickly. He was pleasant to work with and on time. Everything's been fine since. There's another contractor coming out this afternoon for our electrical problem. They came out previously and did not have the part, so they have to come back out again which is no problem. Overall, American Home Shield did as promised.

I called American Home Shield to file a claim for the plumbing issue that I had, and the individual I spoke with was very helpful. The contractor was very professional, knowledgeable, and courteous. American Home Shield is a good thing to have.

The A/C wasn’t turning on. I used to have to get up and go to the thermostat and put it on. I submitted the claim to AHS over the phone and I had a good experience with the representative. I had to have two different contractors come out. With Myers, they came out three times and still didn’t fix the problem. I kept on telling them what was going on and they put a new thermostat in. They came back out and they did it, the thermostat worked but that one was no good so, they put another one in. They still didn’t fix the problem. The third time, they still didn’t fix the problem so another company had to come out.

Our shower was leaking, so we submitted a claim with American Home Shield over the phone. The representatives that we spoke with were very pleasant, and the contractor from Mr. Rooter Plumbing came. He had to order a part and then he came back and put it in, and everything was fine.

I started to notice that my glasses were coming out of the dishwasher not very clean even though I rinsed them really well. Then I tried to see if it was gonna be an ongoing thing and after two weeks, I decided to call and submit a claim with American Home Shield. The claims representative was very good and so were the company they contracted to do the repair, and I got emails right away. But Jerry, the gentleman who worked on the dishwasher, couldn’t figure out what the problem could be. He did the normal test, looked at it all over and told me to keep an eye on it. And the problem continued, so I called them back and he still didn’t find a problem with it. It may be just one of those things, but Jerry is great.

American Home Shield's service was great. I filed a claim over the phone and their rep was very nice. The contractor who came out was excellent. He fixed the air conditioner and he did a good job. Since then, the AC has been working fine and I'm very happy with it. I'd recommend AHS to all my friends.

Filing a claim online with American Home Shield is quick and easy. I get a response from the vendor within 24 hours, sometimes sooner. The quickest I got a call was in two hours. The contractors are all very pleasant too. If they have to order something, they let me know when they're coming back and when the parts will be in. They've done a very thorough job and I've always had a good experience with the contractors American Home Shield has sent.

The washer was not draining the water so I called American Home Shield and asked for the service. They collected my money upfront and then sent a technician the next day. He was on time, very polite and nice. He fixed whatever needed to be fixed and it was done quickly. The job took less than an hour and since the repair, the washer has been working well. American Home Shield is a good service and they’ll take care of everything you need. Also, they keep what they promise that is in the contract. So far, my experience has been good and I would recommend it to anybody.

We had speedy service when we called American Home Shield to submit a claim for our plumbing problem. When we called, they took the information and referred it to the contractor. And then they gave me the name of the contractor and sent an email with the information. The issue was that I thought there was a leak in the toilet itself but it appeared that it wasn't that, but also the feed line from the main line. It goes up to the bottom of the stool and it appeared that it was leaking there. When the plumber came, he looked at it and thought that it was loose. He then tried to tighten it up then he told us that we needed to watch it just to make sure it was not that feeder line because it could have also been there. But it was still leaking so they came back and fixed it. The toilet fill valve is what we have replaced and that goes into the bottom where the water lines come up.

I have been with American Home Shield for eight years now and I'm very happy with them. I always do the claim over the phone. I call their 808 number and then do it over the automated system. Most recently, I was having a problem with my pool pump and then, I had some leaking issues. I always deal with the same contractor for that, which is very nice. Expert Pool is always professional and I've had them come out on the same day sometimes. If not, they come out one day after I make the phone call.

I had a motor, the only pump on the pool, that was making a really loud noise and it sounded like a bearing was going out. I submitted a claim online to American Home Shield and a guy technician came out. He was friendly and provided good customer service. He replaced the motor with a refurbished one and got it going again. It was all taken care of and it's quieter. Overall, I was pleased with my experience with American Home Shield.

We've been with American Home Shield for almost eight years and we’re happy with the service. Their yearly fee is not bad either. We recommended some people to it and they’re happy too. The customer service agents are okay and so far, they’ve been cooperative. It takes a little time but they work with you. Sometimes American Home Shield sends some technicians that are not up to the task but we persist. Then we finally get the right technician and the job gets done. But that’s with every business. You can’t control the vendors you have.

The main AC unit downstairs in my garage leaked, so I submitted a claim with American Home Shield over the phone. I did it all through the automated system and it was very easy. Then I got a text immediately asking for my preferred appointment time. That was on a Sunday and I got a response back on Monday saying when my appointment was. The contractor that they sent out was very nice, very prompt, and did a great job. My AC has been performing great since the repair.

The heater wasn’t working and I had done a consulting with what I knew the system to be. I had to go to American Home Shield when I couldn’t figure it out. I filed my claim online, and I received a message very quickly recognizing that I had filed a maintenance request. Then the contractor that was appointed to the job contacted me within 24 hours. We've worked before with the individual who came and he was very prompt. He very quickly diagnosed the issue and fixed it within 30 minutes.

Absolute horror show. Worst company I've ever worked with. During the home inspection, it was discovered that the HVAC was not cooling properly and needed repairs. The sellers agreed to repair or replace the unit. BGE Home came and made repairs and reported that is was in "good working condition". According to the contract, this would seem to qualify as a covered item - see below:

The reps at AHS are wonderful. I like to schedule online if possible because phone wait times are very long. I have had claims for several items in my home. My disappointment is restrictions of the contractors they send out. I usually call in because there are two companies that I never want to see in my home again because of attitudes and dishonesty.

Submitting a claim with American Home Shield has been a good experience. My most recent repair was for a dishwasher and we received a fast and friendly service. The first time the technician came, he declared that the drain valve was stuck while the unit was continually stuck on the purge cycle. He came back later and replaced the control panel and we've not had any problems with it since.

I called customer service because my AC was blowing out hot air and the AHS rep was excellent. The tech came out on the same day I called. It was very fast because I told him I was burning up. He was knowledgeable, excellent and nice. Plus, he didn’t wanna walk on my carpet with his shoes on. And the repair has gone awesomely.

I filed a claim that had to do with the electricity and it worked out easily. The interactions that I had with the contractor that American Home Shield sent were all positive and helpful, and things are working exactly as they should after the repair.

I just had a drip on a faucet, and we called American Home Shield. My wife gave the information and they scheduled an appointment for a service contractor to come out. The guy came out and fixed it in about 10 minutes and it was fine. We’ve been with AHS since mid-March, but they’re not really very clear and it’s not easy to figure out exactly what is covered and what is not. We had another issue with the dryer and I basically called and they said that it was not covered. So, I had to call somebody else to get that repaired.

We had an issue with the hot water heater. When I made the claim to American Home Shield the first time, the drip pan was full of water. The technician went inside and said that the thermostat was set differently. One was at 100 and the other was at 150 but they were supposed to be at 125 each so he changed them. He said that he thought that would fix it but if not, to call him back and it’s gotta be the elements and thermostat. There was water coming out again so I called him back. He came out and changed the elements and the thermostat. When we were taking showers, it wasn’t leaking a lot of water. But when my wife would take a bath, it gets to a certain amount of water and then it would leak water again. The third time the technician came, he called AHS and said that the prognosis was that there was a crack in the thing. That was why we went forward with getting a new hot water heater.

I had a faucet leak. At first, I went online to submit a claim with AHS and then I had a couple more questions, so I ended up calling them and filing the claim through a customer service rep. My question was answered and the experience was very pleasant. The claim was done in a timely manner too, but the contractor had to come out a little bit later due to my scheduling. The contractor that came was the same one that fixed another problem I had in the past and they've done great work. They fixed the issue within 10 minutes and it was good to go.

The water in our shower was not draining quickly enough, so the water started collecting. The claim submission to American Home Shield was pretty good. They quickly assigned a vendor but I had to call the vendor to set the appointment and they didn’t get back to me soon enough. It took about two days for them to come out. I wish American Home Shield could take more professional and better contractors. This particular contractor that they sent out though, was pretty good and professional. They took care of the problem and everything's back to normal now. They also told me things to watch out for if it happens again next time. Although I wasn’t impressed with the quality of the work of some of the contractors AHS sent out previously in terms of the way they’ve spoken and how they were unprofessional, I’ve been with them for four years and I’ve never been dissatisfied with them.

In the past year, two of the claims I had with American Home Shield were for repair and one turned out to be a replacement. Once, I did a claim online but usually, I would call them and tell them what the problem is. And then, they would assign somebody and I would get contacted by the contractor. We would set up an appointment for them to come over, check out what the problem is, and then, they would work on a solution. In the case of my washer-dryer combination that we have upstairs in our house, the original guy who came out said that he won’t be able to repair it and they’ll send somebody else from AHS. They sent somebody else who checked that out and they decided that they needed to replace the unit.

Recently, I had a leak in the shower head in my master bathroom, and so the water was just dripping. In Southern California, we don’t want our water to just drip. So I called American Home Shield and I told them the situation. They got a plumber so quickly. They called the plumber and then the plumber called me back. When the plumber came, he needed a cartridge which he did not have for that particular shower head. He said that he would have it in a few days, but in reality, he got it that day. And so, he came back that same day and put it in and it was wonderful. But then, when I went to take a shower, I realized that when he had put the faucet back on, he had it turned so that the water wouldn’t get really hot. So I called the plumber again and he came right back and fixed it. He was really good, professional and very nice.

We got the house two years ago and then we started seeing some water leakage on our furnace. I called to submit the claim to American Home Shield and the rep I spoke with was pretty pleasant. The contractor sent was here for a while. We have a pretty complicated system, so he didn’t really understand the functionality of it. He fixed the problem but couldn’t tell us where it came from or why it happened, so that was a little weird. Nevertheless, the unit has been working fine since the repair. With American Home Shield, we had nothing but good service. It is great.

We had a specialty air conditioning unit with a dual condenser which wasn't that common in Florida so American Home Shield kept sending somebody who didn't understand the system. The air conditioning was wired strangely and I thought they were going to replace the unit until they realized that it was the wiring that was shorting out every time it rained or got extremely humid which in Florida does quite a bit. In the end, they called a specialty air conditioning person who tried rewiring it and AHS approved it. It was a good experience overall.

We just bought a house and in our first three days, we had no hot water and we didn't have any pressure on it. So we had to go to our old house to take showers. When I submitted a claim to American Home Shield, I did it by phone. However, I didn't like the fact that I had to leave a message and that I didn't talk to somebody. And then, when I tried again, I got another recording. Nobody called back. It was a recording stating that Lake Norman would be coming out. And then, when they were ready to come out, Lake Norman called. I called late at night and they were out here by 12 o'clock the next day. Other than that, while the contractor they sent out was great and told us a lot of stuff, I don't know exactly what our policy covers on our two-year contract with American Home Shield.

My wires had caught fire behind the wall and submitting the claim to American Home Shield went fast. I did it over the phone and it was simple to get a hold of a rep. The contractor was a very nice man. He came earlier than when he said he was gonna be here then he got in and got out. The work was excellent and everything's back to working fine. American Home Shield needs to keep up the good work and make sure people’s houses are getting done as fast as they can like they did.

There was a leak in my garbage disposal and it corroded out at the bottom somehow. The filing of the claim online with American Home Shield was very easy. Then the contractor that they sent fixed the garbage disposal quickly and easily, and there have been no issues with it since then.

Navigating American Home Shield's website was easy. I submitted a claim for them to sent someone to fix our plumbing problem. The toilet was flushing really slow. The contractor was professional. He walked in and I wasn't here but my wife told me that he told her what he would do and was clean but he reviews on everything. And while things are great, we're gonna have to replace the toilet. He used the snake toilet thing and it scratched up the drain part of our toilet really bad. We don't use the toilet very much and so when we noticed it, it was two weeks later. They don't seem to be gentler during the repair. But other than that, I've used American Home Shield about several times in several homes I've owned, and they've been consistent and good.

My wife called American Home Shield when we had sewage water coming out of the basement and the technician showed up in about four hours. He was excellent and I was very pleased with him. He explained a lot, was very supportive, and had a very positive attitude. I was really impressed. Everything has gone back to normal too.

Our first claim with American Home Shield was when the air was blowing out of the AC but the coldness wasn't coming out. The contractor was really good. The first time he came, he checked to see what the actual problem was. And then he said that it was the coil. He checked upstairs, outside and in the backyard is. And then he said that he would have to go back to his work and submit what was going on with AHS. The next day, American Home Shield called us and the contractor completed the repair. Since then, the weather has been so cold that we barely started using the AC. But the day before yesterday, everything’s been going good.

We had a leaky PVC pipe underneath the kitchen sink, so we called American Home Shield and they did all the rest. The plumber was friendly and replaced the fixtures in the kitchen sink. The only thing I was not happy about was how much time he took. He should have had that PVC pipe in his vehicle. It’s just PVC and he’s a plumber.

We had problems with both of our fans. In our bedroom, our fan’s cord wouldn’t pull down so we weren’t able to turn our light on and off. In the living room, the fan wasn’t stable and was shaking. We weren’t able to turn the fan on or off because the cord had completely come off. We didn’t have a light in our bedroom for a couple of months and sometimes, it got a little hot in the living room because we weren’t able to turn on or off the fan if we wanted the light on or off. We had to have a whole new one put in.

Someone from AHS came over for the washer and they fixed it. But when they were looking at it and took out the faceplate, they chipped it when they were taking it apart. They were trying to use the screwdriver to pry it off and broke a piece of it off. Then they didn’t come back and replace or fix it. It was the whole faceplate of a washer, so, I can understand it would be expensive. But they were careless and they never took claim of it. Everybody else was great. So, for the most part, I’m overall happy with AHS. But they could pay for all of the Freon recharges in the air conditioning units and not just a certain amount of it. That’s what would make me go to Old Republic because they cover everything.

I have been an advocate for AHS since I started service in 2005. I felt it was the best and referred tons of people that I now regret. Over the years I have seen it less than sub par service and decline. I submitted service request for my AC no longer blowing cool air on 5/6/18. Received first diagnosis on 5/8/18 that my compressor is blown & I need 12lbs of refrigerant that will cost me $360 because AHS only pays $10 of the $40 per lbs. I received a second opinion and this company did not send the information to AHS that was actually found. My condenser label was worn off after 13yrs to be expected and they could not confirm anything. So the estimation that 1st tech gave was fraudulent. As such, this should be a case of a replaced AC unit. 2nd tech then proceeded to take a picture of my next door neighbors unit to report theirs as if it was mine since you could read their label.

I called yesterday to AHS to request service on my a/c unit not blowing cold. Response from the service company was great, within 1 hour. The rep came out to diagnose the repair, then scheduled to come back today to complete the repair. The tech advised the system takes 13.5 lbs of Freon. Freon is $35 per lb & warranty only covers $10 per lb. So I called AHS to request goodwill customer service assistance of the Freon charges. I didn't ask for it all to be covered, just a little help. All the service rep would say is "read the contract, only $10. No I can't help".

I have been paying over $85.00 a month for a home warranty and came home from a business trip to find my air conditioning was out. I called American Home Shield the next day, a company called me right away but said they could only come the day I was in court all day. They then called to say they could not come until the next week so I asked for another company, that company called to tell me I was out of their service area, keep in mind these calls included 20 minutes on hold.

I filed a claim to American Home Shield for a slab leak and after my initial call, the contractor did most of the contact and the interaction with them was very good. They had to drill through the walls, tear up the floor and reroute pipes so it was a little disruptive and we had to move out of the house for a week into a hotel. But they solved the problem and of all the companies that do this type of work, this is the best I have experienced.

I called American Home Shield for a plumbing claim and they were really expeditious. They were ahead of schedule and it was perfect. J&A South Park came out and they were great and professional. I would recommend AHS.

I've been using American Home Shield for many years now and every time I've called, they've always done well. They've always taken my claim and within a day I'd get a call back from whoever's gonna come out--whether it be a mechanic, plumber, electrician or whatever service tech. Then, they'd set the appointment and in three days, a tech would come out. With the most recent claim I've made, my dryer wasn't heating right and wasn't drying the clothes. I called and had a very good interaction with the rep I spoke with. Then, a young guy came out and he was very good, polite and knowledgeable. He corrected the problem. I've recommended American Home Shield to several people. Their system is really good and throughout the years that I've been with them, I've only had one bad experience. Also, the cost for what you pay and the service that you get are comparable.

I had a claim with American Home Shield for my dryer and it was easy submitting it on their website. The guy from Martin's Appliance and Repair was excellent. He fixed a couple of things for me, but with the dryer, he asked me what it was doing and he said, "It sounds like this," and he walked in there and turned it on and as soon as he heard it, he knew exactly what it was. The dryer has been performing great since the repair.

I’ve been covered with American Home Shield since January and when I submitted my claim online, it was really easy. The dishwasher sometimes turns on and sometimes, it doesn’t. The tech came out and replaced the control panel across the top because it looked like it was loose. When he cleaned it out, there was a bunch of lime in it and he tried a few things to fix it. He also replaced a shelf in the refrigerator which was cracked and it was working fine. But now, it’s doing the same thing and it’s been acting off and on. For the last two days, it hasn’t worked at all. I had to call and have somebody come back. I didn’t want to have to pay the fee for a second time but we’ll see how this all goes. I’m pretty confident that it’ll go fine.

I've got two houses with American Home Shield and it's a very simple process to get started. We just do it online and within a half hour, both my houses are covered. It was affordable and easy to set up. Recently, we had an issue with the bathroom sink. I logged on to American Home Shield and told them what I needed, and then I was contacted the following day by a plumbing company and we coordinated from there. The tech was very polite, professional and showed up on time. The work he did was solid. He identified a certain something that needed a little extra attention and fixed that as well. I was really happy with the service and I've already referred somebody to AHS.

American Home Shield had been great and my AC repair went well. I filed the claim over the phone, which was easy, and their rep was great. They had somebody out here within a day and a half. And the contractor was very helpful and he explained what was going on and even gave me some tips to maintain the system since it was a little older.

American Home Shield was great. I had a dryer issue and the claims process went smooth. It was easy to get ahold of a representative and they were very pleasant. The contractor usually calls but I like to be proactive so I go ahead and call them to get on their schedule. I told them when I called what kind of dryer it was and I told them what it was doing so hopefully they might have had the part in their shop and just put it in their truck. So I left a message and they called me by the clock. They were very professional and they told me what the problem was.

I'd recommend American Home Shield. Everything's been good with them. When my plumbing was backed up wherein the toilets wouldn’t flush, the showers had backed up and it wouldn’t drain, I called in to make a claim. Their reps were good. They were able to send Moe’s General Maintenance and Plumbing within the hour and the contractors were really good too. They were here for an hour and the service was great.

We needed to see the ducts on the roof. We had three providers come in and had a look at the issue, Flow Right Plumbing being the third. The contractors reported back to American Home Shield and they never came back because they said they were not the right company to solve the issue. It was an inconvenience because I work but I needed to stay home waiting for them. They took photos of one case and they sent them back to AHS. Then, another contractor came out and he said he didn't receive the photos and they were not the ones to fix that. They also didn't bring a ladder although we made it specific that this is an AC unit that is on the roof.

Our garage door stopped closing and some powder appeared. It started making a grinding noise and it was clear that it wasn't going to work anymore until it was properly serviced. Within a matter of days I submitted my claim with American Home Shield online and it was very quick. The policy had just come into effect and getting someone to come over was smooth and easy to arrange. AHS sent 95 Garage Door, Incorporated and they were good. They were very professional and kept us informed to schedule a mutually agreeable time. Moreover, they took care of the problem quickly. I'd keep them on the team. I'd recommend AHS with no reservations at all.

I noticed a leak twice before but it was intermittent, so I thought it was spilling over from the sink and didn't really paid attention to it. And then I realized it was coming from the dishwasher. That's when we called American Home Shield. However, there was no place on the site where I could put in what the issue was. I only had so many things that I could check. I got the plumber out and he was here for two minutes. He could tell right away that it wasn't a plumbing issue and told me I needed to get an appliance person out. So AHS called the appliance guy out and I got billed $75 twice for the same problem which I didn't think was fair. The appliance guy then said I either need a new dishwasher or they need to fix the motor because it's cracked. And it was leaking because of another issue. But I'm still waiting to hear back to see what they're gonna do about this problem. Nevertheless, the people have been great and the experience with AHS has been fine.

AHS is wonderful. I had a hole in the hose of the dryer that led to the outside and I submitted a claim over the phone. I’m a baby boomer, so it was easier for me to do it that way. I got a response immediately and someone was able to come out as quickly as possible to my timeline. The young man took care of the problem quickly and swiftly. He was also very professional and I appreciated that. The dryer has been working great since the repair.

My most recent claim with American Home Shield is my ice maker. I submitted the claim online then the technician came about two days. It was a Friday, so they came out on a Tuesday. A company locally came out and tried to fix it. Ordered the parts and stuff, but still couldn’t get it fixed. They thought they knew what it was the first time they came out, and they fixed it. They came out and it was fixed for three days. It stopped working again, so the guy came back out and he had to order all these parts and he said it’ll be after a week. Then the parts came in, he brought the parts out and still it doesn’t work. So he was like, “Hey, American Home Shield will get in touch with you. Then they’ll tell you what you got to do.” I was like, “All right.”

The dryer was trying to come on, but it wouldn't come on. I called American Home Shield and my interaction with the representative there was fine, and it has always been very good even when I've had other things. The contractor came out and he thought it was a reverse belt. It worked for another day and then it broke. He realized something else was wrong with it, so he fixed it and everything was great. He did a great job and he was very nice. I've been satisfied with everything with American Home Shield so far and I would tell my friends to use them.

We had water faucet repair in the bathroom. Submitting the claim to American Home Shield by phone, they were good at explaining. Everything went well with the contractor who was sent to service, and the unit has been good since then. They all did a great job. I would highly recommend AHS.

I called American Home Shield’s number and told them that we needed an AC person to come out and check to make sure that the AC wasn’t broken or what needs to be done. So, I paid the $100 and they came out. They said that the whole unit needs to be replaced but unfortunately there’s no one main component that is broken to the point that it’s not working. The cold flow is right at the level and it makes a lot of noise but it’s not broken. They said that if one section of the unit breaks, then the warranty will cover whatever part broke. But it definitely needs to be cleaned which they gave us a quote for and then they also said we can keep putting the Band-Aid on the issue. If one thing breaks, call AHS. One other thing breaks, call AHS. And eventually in 10 years, we’ll probably have a new unit but he cannot guarantee that it will break in a week or five years from now.

My dryer broke and I submitted my claim to American Home Shield online. Right Appliance came and it was super easy and quick. It ended up being a really simple silly fix that I should've known and fixed myself. But it was great and the guy didn't make me feel bum, either. So that was good. It worked out what was supposed to.

I've done one claim with AHS on the phone and I’ve done one online and either way was real easy. My AC was not working and the contractor AHS sent got it going. They got it fixed in one visit. Plus the AC is working great. I’m satisfied. It’s a good company and I’d recommend it.

My air conditioner went out. Submitting the claim with American Home Shield was easy and all I did was call. It's easier for me to use the phone since I don’t know how to use a computer. The claims rep told me that I had to pay $125 upfront. American Home Shield sent a contractor promptly to fix my AC, so that was a good thing. They gave me the name of the company that they were sending. The contractor called me, then he came and checked my AC. But he didn’t really fix it because he said that it had a slow leak in the line and he couldn’t find the leak. So, he just put Freon in there and I paid him for the Freon, then he left. The performance of my AC since the repair has been perfect and it's cool in the house. It's a large house and I can't stand the heat. I have to keep the house so cold and I have to be cool.

I submitted a claim with AHS for my refrigerator. The contractor called me the next day and they got out to my place three days afterwards. The guy came in, got right to business and was very professional. A week after he fixed it, we had the same problem again. They sent someone back out a second time who said that they had to order the part that was replaced plus additional parts. Once the parts came in, the original guy came back and he said that the parts he put in had burned out. He put two new parts in and told my daughter-in-law to give it about two hours and turn it on. She did and the whole room filled with smoke. It went from bad to worse. But it had nothing to do with the service quality because the refrigerator was old.

I turned on my air-conditioning for the first time this spring and it was not blowing out cold air, so I knew something was wrong. I then put in a service request online to American Home Shield at 9:30 in the evening. The submission process was very easy, and the next morning, at 8:00 AM, I received a call to set up an appointment. That was amazing. The contractor was very good. We missed each other so I called back, and then they called back a few hours later. Originally, they would not be able to get me in until today, Monday. And then the server or the service guy called me back and was able to get me on Thursday evening. It was all fixed, so it was really good. Everything has been perfect since the repair.

Bought a warranty from AHS, had a water heater fail. Paid $100 for them to send a stinky contractor, whom I'm pretty sure wasn't even a licensed plumber to my house to take pictures. Then get a call from AHS informing me that the contract requires another $500 to install the water heater. These are "uncovered" installation costs, and my are they creative!! I get a quote from another reputable licensed plumber quoting me $200 for the same installation. I inform AHS that I want the other contractor to do the job, and they say NO. What good is a home warranty that costs you more than what you'd pay to replace the failed item WITHOUT the warranty??? No good. Waste of money. I am canceling this contract.

Called on a Sunday when my garage door opener went out, they told me it was not covered. So I went to Lowe's and bought one for $200 and took 5 hours to install it. I received all my contract information in the mail a week later and it stated that my garage door opener was covered. So I called that Sunday to get reimbursement and the guy said his supervisor would call me within 24-48 hours. I called again on Monday night and Wednesday night same story. They said a reimbursement is "due" but also one of the people said they may not be able to reimburse me for my time. This is complete disrespect and I let my real estate agent know about the customer service I have received.

I was a customer for about 12 years, but I had cancel my plan after being misled and mistreated by AHS. I called for service on April 3. I had a damaged garbage disposal and some pipe leaks. The appointment was set for April 10 (Tuesday). I was late to meet the plumber and they did not wait – fair enough. However, I called AHS right after and WAS ASSURED BY AHS TO HAVE THEM BACK and I even received a confirmation from AHS. I also called the provider and they told me that could go back on the house on April 16 (Monday).

Microwave went out on 03/06/2018. Called AHS, they said it would be fixed or replaced in 48 hours. The first tech that came out from A+ Appliance on 03/14/2018, did not know anything about microwaves. He called his supervisor, and he diagnosed the problem as the fuse by FaceTime on the phone (big mistake). Took 3 weeks for the fuse to come, and the tech came back, and with the supervisor on FaceTime (poor professionalism), the fuse only brought power, but no functionality of the microwave. Said they have to get another part. Has to be ordered again. Since then, I have been waiting for the AHS and the A+ Appliance to come out with the second part, and fix my microwave.

First words out of the HVAC person sent was "it's cheaper for you and easier for me to just purchase a new HVAC". So when he submitted his cost to AHS he needs to Jerry Rig and modify my ductwork for $2600 out of pocket. I called the maker of the unit and they have the OE parts so no Jerry Rig ductwork would be needed. When talking with AHS they said they stand behind their HVAC guy even though it would cost me $2600. I asked for an authorized repair tech and was told they will give buy out price instead. So they hire and stand behind companies that price the work not covered by them so high it makes it cheaper to take the payout. All their contractor wants is to sell NEW SYSTEMS that only cost $4000. This smells like rotting fish to me and they don't care. Every other claim with them has been good and NO OTHER HVAC company sent ever tried this CRAP.

For the past 2 years I've been having problem with my air conditioning unit. In that time frame they’ve been replacing my Freon in a total of 6 visits. As per their technician they said there wasn't any leakage. So late last year they refilled again my Freon. Then starting January I stopped using my air conditioning unit since it’s winter and I have a portable heater. Then come this summer I decided to switch it on again, and guess what? Not cooling at all. So I called AHS set up an appointment.

I purchased a home warranty from this lousy, pathetic company not knowing what a horrible dishonest company they were. I have been without air for 10 days now with no end in sight because THIS cheap company uses vendors that are not even reputable, first contractor diagnosed my air conditioner without ever touching the unit itself, proceeds to tell me that it would be 5-7 days on parts and it gets better. The parts that were ordered were not even faulty.

I have had an outstanding issue regarding my HVAC. In March, my HVAC was not working properly. AHS sent a technician who said the unit was old and doing the best it could. The next week the unit failed and I contacted AHS. I also got an estimate for a new unit. AHS representative instructed me to send the estimate for a reimbursement to their reviews department. March 26, I got a denial letter. It's been appealed to the State of VA Insurance Commission and AHS. I have also sent Steve Hochhauser, Acting CEO communications. Still no resolution. Stay clear of this company. Their marketing campaign should be, "We hide behind the shield", not "You're protecting by the shield".

I was very happy with American Home Shield. I had a problem with the plumbing and also the garbage disposal was not working. I spoke with somebody at AHS and they were very nice. The contractors came in a timely manner and fixed everything. But they did not speak English at all. It was a little difficult to communicate with them because I did not know what they were saying and they did not know what I was saying. Other than that, everything seems to be good with the repairs they’ve done. I’ve recommended AHS to my friends and told them that they are better than my old warranty provider, Fidelity, which I was not very happy with.

The temperature in the oven seemed to not be accurate and a claim was submitted online with American Home Shield. The contractor that came was very nice, polite and efficient. He was prompt and not rushed. He tested the oven with thermometers, then he reset something on it. He said that the temperature vacillated and went off a little bit, but the oven was going to be fine. I still use the oven, but we're not sure it is fine, so we're considering having it tested again because the temperature seems to be jumping quite a bit. For an expensive double-oven, the temperature should be a little more true to what we set. The oven's temperature being off is not a problem if I cook because I've been cooking long enough that I just adapt to that. But it's a problem and an inconvenience if I bake because if I set the oven to 400, it preheats to 400, then when I go and look, the temperature is 430 or 440.

I am a real estate broker and I started selling American Home Shield warranty before they were even cool. As a matter of fact, when American Home Shield opened their doors in the 80’s, I recommended them to all of my customers who bought a used home and told me how things went bad with them. American Home Shield was Johnny on the spot to fix it and the customers were happy.

The water heater completely stopped so it was only cold water when we take a shower. So, my partner submitted the claim online to American Home Shield. Their website was amazing and they responded to us right away. Once we made an appointment, their contractor would go here. They called us and let us know when they were half an hour away. Even if we wanna call them and find out, they would tell us how far they are. They explained to us, so it's easy to communicate. The technician from JED Mechanical Contractors who came to fix the water heater was very friendly and he knew what he's doing. He's very good and the water heater has been amazing since the repair. I felt like taking a hot a water shower is so good. Other people should have insurance. It's helpful, it's a stress relief and a good service.

At first we thought the seal of the pump that runs the pool cleaner was just bad but the guy AHS sent said the motor was shot. For an old guy like me it was easy to submit the claim online and the contractor was here the next day. He was very, very knowledgeable and he had a very good customer service. Plus within an hour he got the motor fixed. We're glad we got AHS.

About three weeks ago I noticed that there was a brown spot in the ceiling when I walk out of the front door so I started to investigate. I went upstairs and above that spot is the toilet. I went closer and I could see that there was water that was dripping from the tank. The tank had a hairline crack so I shut the water off and looked at my contract for American Home Shield. I saw that it covered the toilet. It doesn’t say that it has to be normal and that they're not going to cover if it's cracked, and that they're not going to replace it. If the items are not working, like broken flush where water is leaking it’ll be replaced. So I went to all of my bathrooms at that point because I was thinking if one was doing this, there could possibly be another.