American Home Shield Reviews

DO NOT USE THIS COMPANY. We have been without air conditioning for two weeks with a small baby in the house, and it has been over 90 degrees almost every day. When we first contacted AHS, the first company they assigned to us never showed up, answered or returned any of our phone calls. We couldn’t even leave a message because their “mailbox was full”. It then took 3 more days for another company to come out. I was told the part needed had been ordered that following Monday, but when I called for an update (because I did not receive a call with an update when I was told I would) I was told the part hadn’t even been ordered yet.

The plumber came out on Monday and I had already run tests over the weekend to narrow down the cause of the leak. The leak ceased while the system was pressurized so the supply lines were good. I ran 20 gallons of water through the drain and still no leak. Turning the shower on, the leak appeared 20 seconds later. This limited the possibility to only a few soldered joints that are all behind the tiled wall.

I have been with AHS about 10, fortunately for our family we haven’t had to call AHS for too many issues. I called in a request Friday 6/1/18. Our AC unit was out, mind you I live in Las Vegas. I asked if AHS gave anything toward buying a portable AC unit so we wouldn’t suffer as much, I was told no and that my recall AC will be scheduled soon. I did get a call back about ten minutes later, granting me a one time small reimbursement. Saturday 6/2/18 tech comes out. Determines the compressor is out. June 3rd tech sends his diagnosis 2:30 pm. June 3 I call early in the morning to check on the progress. The representative that was rude and short and advise me that since tech send it through email and not call in, it has not been looked at.

I reported the central air conditioner not working. AHS said they would contact an HVAC company which they did and when it got late afternoon I contacted the HVAC company and they stated it was outside their service area and never bothered to call me. When I called American Home Shield I was informed it had to be turned over to a separate section of the company to find another technician. I found out it might take 24 hours. The problem is that it is almost 90 degrees. I have policies on two houses and this is my first request for service. I am not impressed.

It was easy to navigate through the AHS website. And when I submitted a claim for the replacement of the hot water heater, they just asked me to turn in the receipt and make sure that the plumber was licensed. So, I wrote his license number and his phone number. It was filed good. However, he was a disaster! He lied to me. He is a big fraud and when he came, he said that not only do I have to replace the water heater, but I also have to replace five other things. I am an engineer myself and I told him there was no need to do that. But he said they will not replace the water heater unless I replace those things that will cost me $600. That was a complete rip-off and I hope that AHS won't engage this plumber anymore. It will bring down their reputation. Also, the owner of the contractor company called me and told me that they don't agree with me. Then, I told AHS and asked if they could give me a cash-out, which they did but I haven't got the money yet.

American Home Shield is a great investment. When I had an AC problem, I made an online claim as it was easier than over the phone. AHS sent some people out to look at the AC and my boyfriend took care of things when the contractor did the repair. Since then, the AC is working again.

We had a kitchen faucet handle that failed and we need to have it replaced. And the contractor was here within 48 hours of submitting the claim to American Home Shield. The contractor was very work oriented and seemed very professional, and thorough. Having American Home Shield is worth it.

I submit claims by the phone because I’d rather talk to somebody than do it on the computer. When my hot water heater went out, I had to have a new one and I was without hot water for about a month. But that was more my fault than anyone else. I was out of town for a while. But when the contractor came in, they put paper down on the carpet so they wouldn’t get anything on that and they installed it in an hour and a half. That was all that it took them to do it and they were very professional and courteous. It was great. I had hot water in an hour. American Home Shield paid for most of it and then I had to pay for some things that weren’t covered.

I'm very proud of American Home Shield and all my experiences with them have been very positive. I'm glad that I have the coverage and I recommend them to anybody. An average person does not realize it and thinks that it's big bucks where they pay a little bit each month. But in case something broke, you don’t have to start a hole in your stomach and try to get a second mortgage. With American Home Shield, call them and they fix it. You go on and they save you a lot of money. It's a very good investment for anybody.

When the AC turned on and turned right back off, I submitted a claim to American Home Shield and it was my first time doing it online. I got a text message saying that the company would contact me within 24 hours. The contractor called me within the time and scheduled. We had no AC for three days and the service took awhile but we eventually had two window units. They fixed what was really wrong and it’s been working better than it did before. So once they got here, they fixed it quickly and the work was good.

I've had a great experience with American Home Shield. I went to them because both my brothers and my sister have them. When my ice machine quit working, I submitted the claim online, and it was a simple and easy process. The contractor got the parts in a couple of days and the problem was solved. There was quick communication. The unit is now working like it's new.

We just moved into our house and American Home Shield has been a blessing since we had it. In fact, I would recommend it. One time, the ice maker on my refrigerator stopped making ice. I logged on to the portal on the website and filled in the questionnaire and submitted it. Usually, they would send a text message that I’m gonna get a call within 24 hours which I do and we set a date. Since they fixed the ice maker, I have no issues. Aside from that, I have issues with my AC system that I'm still waiting for them to come. However, I can’t complain. It’s more of the contractors who they subcontract, and that’s out of their control.

Our garbage disposal was blocked up, so I submitted a claim over the phone and my experience with the American Home Shield rep was very good. A contractor came out and did something with our garbage disposal, but shortly after that, the problem happened again. We called and another contractor replaced our garbage disposal. Both of the contractors were very professional and helpful. I’d like to have AHS keep up the good work. It’s good not to have to worry and I know that when I call, it’s gonna be taken care of.

The fridge had a relay problem. Also, the dishwasher's board went out and there was another problem with the dishwasher. The tech came out and diagnosed the problem. The only complaint I have is that he had to come back multiple times because he had to get approval from American Home Shield for getting the parts or for replacing the dishwasher with a new one, but I was charged $100 for a service call each time he came out, instead of being charged one time for the repair of the dishwasher and the fridge. It was the same repair job and if he didn’t have the part that he needed, then he should have waited until he got the part before he came back out. On the other hand, the appliances are both working since the repair. I also liked the contractor and my experience with American Home Shield has been cool so far.

When I got home, the AC wasn’t working. It was hot in the house. I went around downstairs in the basement and checked the system. I wasn’t getting anything to it. I also went outside to check the condensers and it didn’t look like they were running. So I submitted a claim to American Home Shield to have someone come and take a look at the AC. I set up the appointment through the online system. I got an email back saying that somebody will contact me. And then, the local HVAC company sent me a text message that they will be coming out the next day to take a look at the AC.

My wife called American Home Shield to submit a claim for an air conditioner issue. And she was happy with the contractor that was sent out because he fixed our problem.

When the outside part of the AC stopped working I initially submitted the claim online with American Home Shield and it was very easy. The appointment that it gave me was four days to have someone come look at the AC. And with it being Texas, I had called to see if there was any way they could get somebody out sooner and the person that I spoke to was really amazing. He put me on hold and called several different places trying to get someone to come out sooner. He made a very good effort but it was the busy time of year and everybody was just booked so that was all they could do. The people I talked to were very helpful, friendly and went above and beyond.

We had some outdoor faucets that were replaced through American Home Shield. Submitting the claim was great. And on the day we submitted the claim, the guys that they had dispatched knew what they were doing and did a good job and everything is working great. We had a leaky faucet on the outside and it was spraying water and we were wasting water on our lawn and it’s been a lot better for us to be able to not have a lot of excess water washing around where the faucet is. So the repair was definitely awesome. I’m really glad I got American Home Shield, and I'd recommended them. Most of the time, when somebody talks about buying a house and they’ll say that they don’t really wanna have to deal with any hidden repair cost, I always tell them that American Home Shield will definitely carry them for up to a year on that.

My air conditioner wasn’t cooling. The fan was working but there was no cool air. I called American Home Shield to submit a claim and talked to a claims rep about the issue, and it was a fine, professional and clear interaction I had with the claims rep. The contractor came out the next day. He was professional and he knew what he was doing. For the time being, the AC is working. American Home Shield has got decent coverage.

I had a claim with American Home Shield that involved a dishwasher that was not working. It wasn't turning on so I called American Home Shield and they put me in contact with a local company. The guy from Optimum Appliance who came out to fix it was a very friendly person. He did everything he could to make sure that he was clean and he didn't wear his shoes in the house. He laid out clean blankets to make sure that anything that would have been impacted by the repair was kept clean. It was really nice when it first worked then it started getting glitchy. The dishwasher isn't running through the whole cycle so I may have to call them back. American Home Shield had been really accommodating and I like that I have a home warranty. It's for my peace of mind that I don't have to really worry about going out and buying the new appliances when things go wrong.

Our AC was leaking. I called AHS and submitted a claim. I had a good experience. The appointment was quick and customer service over the phone was good, as well. The rep got a lot of details about it. And then, they called me before the contractors were heading that way. However, it was a horrible experience with the contractor.

I was at a cookout and I was telling my girlfriend and her husband the problem I was having. And they started telling me about American Home Shield. I had never heard about it before. And then when I looked into it with my husband, I was like, “This is what we need.” We've been with AHS for a year now and we’ve been satisfied customers since. Recently, we had an AC issue. There was a leak. I called AHS and gave them the problem. They connected with the contractor and the contractor came out. He was very polite and very professional. He told me what the problem was, told me what he had to do to correct it and how long it would take. He repaired the problem and fixed it in record time. I was happy with the service.

My experience with the representative when I called in my central air conditioner was fine. And the contractor was okay. He had to come back out a second time and I felt like if he had tested the Freon in the unit when he came out the first time, then I wouldn't have to have them come back out. But the unit is working great now since the repair. This is my second time using AHS and the first time, I had some issues.

I moved into a new house. The ceilings are low and I'm tall. I was working through the living room and I bumped the chandelier on my head. The whole thing dropped and after that it wasn't turning on. I tried to rewire it myself but for some reason it was shorting out. My wife submitted a claim online to American Home Shield and thereafter, we got a phone call from the electrician telling us the time he could come out.

My dishwasher wasn’t changing cycles and I called American Home Shield to let them know I needed some service. I've gotten some rude contractors before but the gentleman that came was very nice. He told me exactly what he had to do but they had to order two parts and when one came in, they called me and let me know. The other one was back-ordered and when it came in, they called again and asked me if they could come. The man came in and took care of the dishwasher, and now it's working fantastic.

I was a landlord for a long time in Virginia and I had a very large home. I've had American Home Shield for eight to ten years and they have been reliable. Plus, the reps have been excellent. I called and made a claim on a Saturday and the contractor called me right back. They had a busy day but they fit us in.

When we had an air-conditioner problem, the contractor had to come out and diagnose the AC and see which parts are needed to replaced which have to be ordered through American Home Shield. But American Home Shield only pays for putting the fluids back in. The people that did the work was great, but the lady that scheduled the service was uncooperative.

Our AC wasn't coming on at all so we submitted a claim over the phone to American Home Shield. The rep was very respectful and professional. The contractor had a cancellation so they were able to come out later that day. He was very professional. He came in, introduced himself, went and looked at the problem, and he figured out it wasn't getting enough fuse to it. It was the breaker so they took care of that and they even washed it out. It’s very cool now.

I filed a claim with American Home Shield when my dryer was not working and the whole thing went really well. The contractor who came out was very pleasant, friendly and clean. He looked up the dryer, found the problem and let me know that they'd have to order a part. He couldn't get it fixed that day but I suspected that was gonna be the case anyway so I was fine with that. It took five or six days and in that time, I was just air-drying everything. But as soon as the part came in, they called me. They got back out there and my dryer is great now. Also, I had paid the deductible when I scheduled the original appointment and I liked that I didn't have to pay the repair guy. Although I'm not very good with doing things online, I wasn't confused when I used the website so it was good and user-friendly. I was very happy with the entire experience and I'd recommend American Home Shield.

American Home Shield sent Bishop Plumbing to handle my claim and everything was great. The fellow that came also came out a couple of years before to fix something for me. I've been with American Home Shield for four years and the service has been good. As soon as you contacted a plumber, they called and made an appointment with me and were right out.

I was having some concerns about my pipe and AHS sent out a plumber. The plumber was very good and professional. Everything has been excellent since the repair. I was told that the bill would be taken out automatically but I didn't like that I didn’t receive any type of feedback from American Home Shield. I don't know if they denied my claim or accepted it. I reached out to AHS twice and they said they didn’t get anything from the company that came out but the company said they sent something already. I was back and forth with them twice and I haven't received any information.

I am now dealing with a second claims issue with American Home Shield (AHS). I should have left after my previous claim issue was handled (with me coughing up $150 to finally get someone to do their job). My current claim involves my freezer not working properly. Chain of Events: Repairman came to my home and explained the fan needed to be replaced. ONE WEEK LATER, the repairman came and replaced the fan. A few days later I noticed the items in my freezer were softening. I turned the freezer to its highest setting. One day later, ice cream was seeping out of my freezer. I called AHS immediately. 2 WEEKS LATER the repairman came back to my home and told me the refrigerator needs Freon, but someone else would have to perform the job.

This is our second time to use our home warranty. The first time, it took over 6 weeks for our oven to be fixed- I have a family of 6 in my home. Three things needed to replaced, and we kept getting jumped back and forth between the contractor and AHS. What each group was telling us was completely opposite. Now, we have had a broken dishwasher for almost 9 weeks. The first contractor they sent kept saying parts were sent broken and he couldn't fix it. SO we requested a new guy.

This is the worst company I've ever dealt with. All last summer my AC would only cool to about 85. Sent techs out a bunch of times. Never fixed it. This summer, same thing. The AC is 15 years old and needs replacing but because it's still on its last leg, I have to burn up. If I could give 0 stars, I would. Please don't ever use AHS.

If I could rate zero stars I would. Our first couple experiences with this business has been a mess. After a full day of not being able to make contact with anyone by phone ("due to systems being down") we finally received a call back to fix our stove. We communicated two issues ((1) burners wouldn't turn on and (2) the exhaust fan was not working) - the technician comes out and literally spends 5 min looking at the stove and states that he doesn't know how to fix. After a $75 charge and now I'm working on the stove and manage to fix item #1 on my own.

I submitted two claims, one claim submitted 20 days ago, still pending, not sure what is happening. When contractor left 20 days ago, he said, he needs to order a new part, not still no update. I submitted a claim 3 days ago for a pipe leak in the bathroom, someone came today, took some pictures. And another pipe leak in the basement, they also took some pictures. And right after the contractor left, my case was marked as completed. I was surprised, there is no resolution given and the case was marked as completed. What is going on?

I made a claim over the phone and spoke with a representative from AHS. They were very helpful, though there was one confusing thing. I got a text from a company that wasn’t coming out, and I had to call AHS back 'cause I'd already gotten a confirmed date and time but another company texted me some information with the wrong date. But I had a plumber come out and he was great. I would recommend AHS and I only wish I had gotten it 10 years ago.

The capacitor in our air conditioning unit was bad, so we submitted a claim online with American Home Shield. The online site which was straightforward and very user-friendly. American Home Shield called within 24 hours and they had the service appointment set up. In the past years, it has been much longer than that. But this time, everything happened quickly and we didn’t have to wait weeks on end before we got an appointment. The contractor was very pleasant and seemed to rectify the problem, and our AC's capacitor has been working since the repair. I've referred American Home Shield to others and I'd tell people to try them out.

Originally, I had this subsidiary company that was associated with American Home Shield and I never realized that it was a different entity. The other one that was located as a subsidiary of AHS was terrible and awful so I dropped them after two years because American Home Shield covered more and the prices were good. When my wife fell over the door on the dishwasher and bent it, the gentleman that they sent was able to fix everything manually and it worked. The interaction was very good and everything was perfect. When I submitted the claim, I called them. I like it better than going online and in case it breaks, I'll call them again. It’s very easy and I like the way the payment is. They take the money out the next day in case you cancel. I did once when I thought the ice maker in my fridge broke but it was just blocked so the way they do it is good.

Both of our air conditioning units went out on Friday and we submitted our claims online through our American Home Shield account. It was easy, very straightforward and self-explanatory. It wasn’t a full 24 hours before they got with the contractor to give us a call and to schedule an appointment for today. The technician was scheduled between 12:00 and 5:00. He called to say that he could come at 10:00 and he did. He fixed the problem, got everything running and we were cool.

Our AC was not cooling down. I went online and filed a claim to AHS. The experience was good and the site was pretty easy to get through. They got a hold of me pretty quickly but the contractors weren't able to come out 'till the beginning of the week. But the experience that we had with the contractors was very good. The performance of the AC since the repair has been good as well. I would recommend AHS.

Every time I talk to AHS, they've been super nice. Recently, my air conditioner wasn't cooling and needed some Freon. Cote's Mechanical came out and did the service. Since then, the air conditioner makes my house a lot cooler. We've been with American Home Shield for 15 years and would recommend them to everybody. They’ve taken care of all of our problems and have sent out people who knew what to do.

When I moved in here, I had a service done to my two air conditioners and the technician told me that I needed to add coolant to both of the units. So, I called American Home Shield and told them about it. They sent A&R Complete Service Corp. to check the units out then their guys just measured something at the meters and said that I didn’t need to add anything to the units.

We were having all sorts of backup in the kitchen sink and the garbage disposal unit wasn't working. The sink was not draining and the dishwasher was backing up and spewing water out into the sink. I love that I have different ways I can file a claim with American Home Shield. I filed a claim online since I love the accessibility and I got assigned to one of their local contractors. I clicked through on my smartphone while on a train ride, then I got a phone call an hour later, and I was able to schedule an appointment with the cheerful and charismatic contractor.

We were selling our house and the buyers wanted some things done to it, so we submitted claims online with American Home Shield for plumbing, electrical, and HVAC issues. Everything was great with the service of F6 Plumbing, the contractor that AHS sent out. They were friendly, helpful, and on time. Everything has been good with AHS.

I had some issues related to my room's electric heater and I bought an exhaust fan. I went to the website of American Home Shield and made a service request, then I received a call from the center to book and schedule an appointment. After four days, a technician showed up. He investigated the issue and said that he needed to replace some parts. In the following weeks, he came with the new parts and installed them. He was really good and the heater is working fine now. Along with the heater that was not working, he also checked the other heaters to make sure there was nothing wrong with them, and that was a good thing. I have already referred a couple of friends to American Home Shield because I was very happy with their service. I was able to solve my issues very quickly.

When we first moved to this place, I had to put in a service request with American Home Shield. I just called the phone number and I was wishing I have a speaker phone so that I could go about my daily duties because I was put on hold forever. And then, when they finally picked up, it also took a long time. It's way easier to do it online. You just put in the information in the website and you get an electronic confirmation so that you know that your message was received. However, there were some sorts of mix-up in one of the times I filed a claim online. It was for a previous condition but it was not a repeat service call. It was a new one but it was a similar trade, but by the time the message got to the plumber, they had been told by American Home Shield that it was for an existing issue.

Our kitchen and bathroom sinks were constantly leaking. I logged on to the American Home Shield website and typed in the problem and my request. Then they called me back and said that the plumbing company was going to call me to confirm an appointment and tell me who was gonna come out to perform the service, which the plumbing company did.

I typically submit my claims with American Home Shield by calling in. I had a great experience with the AC claim I filed with them. The AC guys did great. They came out the next day and fixed stuff right on the spot. They were very professional and very timely, too. However, I have made at least a half dozen calls for the refrigerator and the dishwasher, but nobody had ever called back or followed up. And apparently, nobody wants to work on our dishwasher or refrigerator and American Home Shield said they assigned it to some company. At some point, I got an email that gave us the name of the work people, but nobody ever contacted us. I’ve followed up on both of those multiple times and I’m told different things at different times. I don’t have an endless amount of time to keep calling and checking on it every day.

The problem started last year. Our heat went out and the part that's outside was only using emergency heat so we had some guys come out and fix that. When they had fixed that, they didn't set it up the way it was supposed to be. Some of the contacts for the wires just melted the wire completely. It overheated and it killed our air conditioning. We had the guy come out and he fixed all that up and got it all done, put in the right parts where it was supposed to be and hooked us up. It started working as soon as he finished. It was high 80s in the house but after he was done, it had dropped two or three degrees already. We didn’t have any problems at all since then.

The rep that I talked to over the phone was very nice when I filed a claim with American Home Shield for my air conditioner. They sent the contractor, Integrity Air Conditioner Services, and the technician was very personable, friendly, professional, and nice. He asked me what was going on and checked everything out. The AC kept shutting itself off and he said there was water build-up. He was able to fix it and my AC has been perfect since the repair. Having a warranty on my property is very important since my husband passed away because he did all of this stuff. In getting a home warranty, I’d highly recommend American Home Shield. From my experience so far, they’re reliable and trustworthy, and the people that they send out are very competent to do the job.

I called and said I heard a marking sound and AHS sent a technician out. The technician walked around and looked. We re-simulated the sound and he said there's nothing he can do. Tighten the toilet on the other side 'cause there were two dripping sounds. But he didn't tighten the toilet in the other bathrooms, anything. So on the internet where you can go in and it says, "Hey, is your problem resolved?" I put no. So they re-dispatched him. And the same tech comes back out, he looks all around and he said, "Well, if you don't see any signs of damage, we don't cut into it. It has to show something." He said, "You see it, you see it", and I knew exactly what he meant. But by then, if it's something leaking and he haven't checked anything then I've got damaged. So he leaves, "If you see damage call us back". I said, "Okay." So, I did. I saw it's the ring comes up. And I go, "Okay, there's a ring in the line, on the other bathroom, there's a ring here. There's still ring so get them back out here."Of course, I still have this problem so then they come back.

It's been over a year that I've been with AHS and I would recommend them anytime. I had an AC claim and they were very good. They were so pleasant and thoroughly explained things. I did not have any problem with them at all. I had asked them to please call me so that I’d know -- I have dogs and I like to get the dogs put away. And they did call me before they came. The only problem that I had wasn’t really with them. I had to buy a good bit of Freon, and I wanted them to fix the leak. They explained it in depth to me about how you have to replace some lines and you get into a big deal and then you’re almost better off to just replacing the unit.

We just got American Home Shield in March but I had them in the past, and they've been great. But currently, this plumbing thing was just a whole debacle. They would tell us that they would call us back but they wouldn't. It was just like night and day from the first house to the second house. I feel squirted away. It was just a mess the whole way around. Regardless, it was all taken care of and I'm paying another plumbing company out to do the work. It was all done in time. Hopefully, if we ever need them again, things are gonna be much smoother.

I was with American Home Shield for a long time and then I stopped for a while. I paid it monthly with the house payments and when we paid the house off, I didn’t pay the premiums anymore but I started back last year. When I submitted a claim for plumbing, everything was good. Absolute Plumbing Plus was here when they said they’d be here, got the job done and did it right. Also, the interaction with them was very good. I will recommend American Home Shield.

On the day that my wife called American Home Shield, submitting the claim was straightforward and they sent out a tech. When he showed up, I was home and I was happy with the service. He fixed it and he was quick. Since then, everything has been working fine. AHS is a good company to get a home warranty with and we told our friends about it.

The technician had me waiting around the house all day long. I was told he would be here between 1:00 and 4:00, but it was about 7:30 that night before he got here. He said he got behind due to the weather. It was pouring down rain and he was out there working on that thing in the rain. When he left here a little after 8:00, he said he had one more stop to make. But other than that, he was good and professional. The technician said he put a little Freon and then did some other work to it. The air conditioning unit had stopped cooling and one of the lines had frozen up. But the unit has been doing all right so far. It’s just an old unit.

I’m very happy with the service at American Home Shield. I’ve never had bad service whenever we used them in the past and ever since. Whoever they send does an excellent job. I usually call on the phone, though I tried it online and it wouldn’t go through for some reason. So, it’s easier for me to wait on the phone even though I have to wait a long time. The oven door handle recently came off my oven, and I called AHS and they hooked me up with a contractor. The contractor called me, we made an appointment and they ordered the part on a Friday. It took a couple of weeks, but they located it, came out and put it on. We've also done a couple of garbage disposals over the years and a hot water dispenser, and the service has always been great. We even had a microwave that went out and they told us what to do, and we did it. I recommend them all the time.

I had a stoppage in the bathroom and I filed a claim to AHS, and the rep that I spoke to on the phone did everything. The interaction with the contractor was professional and he knew what he was doing. American Home Shield's service is awesome and excellent. The contractors that they use are really good too.

The refrigerator was leaking for a while and we thought it was the filter so we changed it and did a lot of things. Also, I wasn’t sure if my sink was leaking and I couldn’t tell if it was leaking through the back. I was afraid of any kind of moisture getting to the wood. So, I finally called American Home Shield and they sent the contractor the next day. Supertech Appliance Repair, the contractor, told me that the refrigerator was frozen on the inside of the freezer. They took a little bit to figure it out, but they did a good job. He told me that sometimes, by pouring a little bit of warm water, the ice will dissolve. It might not leak but if it’s something more serious and it’s leaking, I should call AHS. Usually, I just tell them what’s wrong then they work on it and I find that it’s working.

We've had American Home Shield since we had the house in 2005 or 2006 and my experience with them has been great. We've only had to call them three times since we've had AHS but each time, everyone's been really professional and did their job very well. Recently, the refrigerator was leaking and it was making this sizzling sound in the back like it was frying. I filed a claim to AHS online, which was awesome, and the technician was able to repair it. He said it had tangles at the back and the water was dripping on the coils which was making that frying sound. Since then, my ref has been working perfectly.

I had a refrigerator replacement and the experience submitting the claim to AHS was quite pleasant. The interactions with their reps were awesome. They guided me through the process to submit my information to get a replacement and the whole process was very user-friendly too. The technician that came out was awesome as well.

AC unit has been out since May 26, 2018. We had two technicians come out and say the same thing. The coil needs replacing. AC company has sent American Home Shield the diagnostics test electronically and they have talked to them directly. We still have not had the coil replaced. Everyone is blaming each other but we are suffering with no AC.

AHS is by far the best of 3 different home warranty companies I have used. They can be a little hard to contact, but they stand by their contract agreement and have been very satisfactory for us. The contractors that have performed repairs in my home have been excellent.

Long story short, a lot of the work on our new home was "just for show" and wasn't done properly - including a high-power electrical line from the back panel to our utility room that wasn't buried or otherwise protected, a toilet that was plumbed-in incorrectly, p-traps missing from under the sinks, etc. Well, we called AHS as soon as we realized the electrical line was exposed, and the tech explained that it was improperly installed. Here's the catch: It was "working". Because there was no "failure" of the appliances, AHS refused to fix it. (Even though "improper installation" is covered under my contract.) Four months later, this LIVE power line was hit by a lawnmower (and could have seriously injured or even killed the young man pushing it).

I recently had a problem with my AC unit and put in a request for service. There was a charge of 125.00. I received an email stating that a contractor would contact me within 24 hours. Twenty four hours later I did not receive a call. I called AHS again and was told if I didn't hear from contractor in 4 hours to call back. Four hours later still no call. I was then told that another company would contact me within 24 more hours, that didn't happen. I again contacted AHS and was authorized to use an outside contractor. I had to pay a service fee upfront to this outside contractor of 95.00.

I have been with American Home Shield for a long time. I’m a Realtor and I offer their warranty to all of my customers, clients, and friends. You have to have insurance for everything and AHS is a great service to have. Sometimes the service people they sent out were not that great but I keep changing them if I’m not satisfied with them.

I called American Home Shield to submit a claim and to get an air conditioner person out. The interactions I had with their reps were good when I got to the third level. The first couple of ones weren't very good. I had asked for a specific contractor close to the house. They're a Carrier dealer, which is the unit I have, and that didn't work out. Eventually, I got to somebody who made the decision to get there. The technician was great! He was from WCU Services out of Bastrop, Texas. They came on time and he even beat me as he was already here before I got here. They knew what they were doing. They fixed the problem quickly and explained what was going on in a professional way. If anyone asks about American Home Shield, I would tell them to go with them.

I have two homes on the contract with American Home Shield. One is in Meridian, Mississippi and one is here in Chandler, Arizona where I am right now. The house in Chandler has a swimming pool and the pump was giving me some problems so I called American Home Shield for that and Green 2 Crystal Clear came. The technician, Jason, was awesome. He was punctual, very knowledgeable and I couldn’t ask for a better service for what I had paid. What he said he would do, he had done it at the time he said he would and scheduling was not a problem. If he had something he couldn’t do because he needed a part, he’d tell you, “I gotta go and get a part. I’d be right back.” Or he has somebody bring it. He didn’t blow any smoke. I like the integrity of that small business. Send him over anytime. It was just a very smooth and happy experience.

American Home Shield gave us good service when they did our air conditioner. Last year in September, we had the same issue and there was a company who replaced both of the coils in the unit. It was a brand new two-year-old unit. They also replaced the Freon for both of the units. When I turned on the air conditioner in April, it wasn’t cooling the house and when I called American Home Shield and they said I have to fill out another claim, I asked why I had to file another claim when it was the same problem.

It was easy to navigate the site of American Home Shield online for the claims process. I have two air conditioning units in our second floor that wasn’t getting cold. ClimateMasters came out 2 days after the claim was filed. I wasn't at home but somebody else was and said that the contractors weren’t super friendly but they weren’t rude either. I spoke to them over the phone. The contractor said that we needed Freon and they just put the Freon in and charged us.

We had a leaking pipe under the sink behind the wall. We could hear it, but we couldn’t see it. We submitted a claim with AHS and they sent out the contractor the same day which was really important since it was behind the wall, we had to shut the water hose to the house to prevent damage. Without water in the summer in Texas is not that pleasant. The contractor had to cut into the wall and cut a small place as possible, so it’s not that noticeable even if you are under the sink. He got it fixed within a couple hours after he arrived. He did a great job.

My electricity came off and the contractor American Home Shield sent was able to fix it. But I’ve been having an issue with my air condition. A contractor AHS sent fixed it last year of August and it didn’t feel like it was fixed when they fixed it. But from August to September, it got cold so we didn’t have a chance to really test it out, but now that we had to turn it again this year there’s no cool air. The people that fixed it evidently fixed it wrong. I put in a work order since May for American Home Shield and I’m just now getting someone to come out about the air conditioning. Now, it’s June and it’s still not fixed.

When I turn on my air conditioner, after it got to 100 degrees, it wasn’t blowing any cold air out so we kept trying and trying and finally I said, “Well, we’re gonna have to call somebody to come and look at it.” I filed the claim with American Home Shield online and the contractor kept in touch with us. As it turned out, he was also the owner and the only operator of that company. His wife had had a heart attack and was in the hospital so they had to delay it almost a week. But it was okay. The temperature cooled down about the same time so by just using our ceiling fans we were fine.

I was having problems with my refrigerator's ice maker and the fan above the range along with some light in there so I called AHS. The agent I spoke with was excellent and very knowledgeable. I did not realize until she pointed to me that I could have one service call and fee as long as I set it up at the same time with the same vendor. She was very gracious to explain that to me and that saved me a $100, so it worked out great. Then, the two individuals who came out were excellent. They came a little early which was a great surprise because usually people are running late. They looked at the ice maker and were able to diagnose the problem within two minutes. They then replaced both the two sensing units and now the unit is working beautifully.

I've run into several issues with American Home Shield's phone service. I get hung up on a lot, and I’ve also had situations where I talked to one rep and then I’ve had to call back to a different rep because that rep didn’t have the right answer or didn’t know the information. They give me another phone number and then I get placed in the queue again and then I get hung up on just trying to find out the status of my claim and trying to figure out what the next steps are. It’s been a little frustrating. But once I get a hold of the right person, things are resolved quickly.

We just moved in and wanted to get a fresh start with keys. We reached out to a couple of folks and then to American Home Shield, and they had by far the best price. I called somebody to submit a claim and then they put me in touch with a specific vendor, and then it was all done. It was very hands-free for me. The service was good and it went really well. For those considering signing up with AHS, I’d say do it. My experience with them has been good, so far.

We had a refrigerator ice maker that was not working and American Home Shield had me contact Sears, who literally told me that they don't go into this area. So AHS found somebody that could do the work. Then on the very day when the techs were supposed to show up, the techs called and canceled the appointment. I called AHS and talked with a representative and got another appliance company that came out and did the work. The tech came out right away, looked at the ice maker and ordered the part. It was a much more pleasant experience than what I had with Sears. We had another refrigerator that was acting up and he told us that it's probably a maintenance problem. And we were able to do that to the other refrigerator and fix it ourselves. He went above and beyond the call of duty there.

Our upper icemaker was not working properly. I filed a claim for it with American Home Shield online and it was easy. The contractor that they sent worked very efficiently, figured out what the problem was and determined that a part was needed. He ordered the part and installed it when it came in. I was a little disappointed though when I went on American Home Shield’s website to download a copy of the receipt because I needed it for a home equity loan and I couldn’t.

I didn’t have the warranty the first three years when I bought my house ‘cause this is brand new. But after that, I bought it and I’ve had it ever since. In my old house I had American Home Shield and then I tried the other one and I didn’t like it and I’ve come back. I switched in March from First American and American Home Shield's service is more prompt. They do a better job.

There was a buildup inside of the drain and it was going up through my sinks upstairs and it caused my toilets to clog up. I filed a claim online with American Home Shield, and it was very easy to do. It took me less than two minutes to submit the claim. The guy from High Priority Plumbing was very good and so sweet. He went upstairs mainly to warm water in the tub, flushed the toilets and everything upstairs to make sure there wouldn’t be any backup that came up through the sink. He knew exactly what to do. He changed out the garbage disposal and he checked everywhere else to make sure that it was fine. Everything is up and running now.

I normally submit my claims with American Home Shield online and it’s straightforward and not a tedious process at all. I usually have an electrical claim, and AHS normally sends the same contractor. I recently had an electrical claim, and I also had a claim wherein AHS sent someone to replaced the wax ring on the toilet the other day. They’ve sent out a different contractor. But both contractors were very professional and respectful gentlemen. I had an instance with the ceiling fan where the repair man brought out a brand new fan but it didn’t work so he had to take it back. Still, he was able to get that correct within the same day.

My air conditioning didn’t seem to be cooling correctly so I had to file a claim after a day or two. I called it in to American Home Shield and Three Brothers A/C and Heating came the next day. My husband met them out, they took care of the issue, and he didn’t complain.

The washing machine wouldn’t pump and I submitted a claim with American Home Shield to get it fixed. The contractor that was sent out to help us was knowledgeable. When they went in to check the washing machine, the transmission was spitting oil all over the floor. The technicians fixed the washing machine right away, although they first had to get some parts. They knew what they were doing and they did it fast. They didn’t make a big mess and cleaned up everything when the repair was done. The washing machine is working much better since the repair was done and my wife loves it. American Home Shield has been good. Think about how much money you're gonna end up spending elsewhere if you don’t get a warranty from them. Spending your money now is better than spending it later.

I had an issue with the washing machine and after filing the claim online to American Home Shield, the repairman contacted me within minutes. They came out and he needed to replace a bearing. He ordered the part on Monday and then, he was back on Friday to fix it so it was resolved quickly. The technician was very professional, pleasant and he did a good job. Also, the website navigation was fine and I just did another one today. I’ve been satisfied every time I’ve used AHS, so I have no complaints and I would recommend them.

I called American Home Shield for this claim but I like the online submission process as well. On the other hand, we had a contractor last year on a water heater issue and he got a little pushy to replace the water heater. We knew there was nothing wrong with it and it didn’t need to be replaced. We were pretty sure it just needed the thermostat turned up. We said that if that doesn’t work, then we’ll replace it. He got a little pissy and used a language. But we got what we wanted. He turned the temperature up and it worked fine. We can’t do it ourselves because it’s an internal adjustment and that’s why I had to call somebody. It's been a whole year and it works just fine. I recommend American Home Shield.

No cool air was coming out of our AC, so I called in over the phone with an American Home Shield representative. She was very friendly, understanding, and quick in getting me worked in with the repair people that came out, especially over the weekend. The repair people were very professional. They knew what they were doing and I actually left them there to get my computer in the office. They even followed up with a phone call to let me know what they had done and what to expect, so it was great. The AC has been working just fine since the repair.

When the drip pan of my AC was leaking, I submitted an online claim with American Home Shield and someone from a plumbing company contacted me. My wife said that the plumbers who came were nice and courteous and they fixed the problem but, they had to cut out a hole in my ceiling and did not patch it up. Other than that, I'd still recommend AHS.

I've been with American Home Shield for three and a half years. I tried another company and I didn't like it, while AHS worked with me very well. I recently called my AC claim in and Efficient Air Systems was very good. They did what they needed to do, were there in 15 minutes and everything was cool. I recommend AHS to everybody. I even have people that ask me if I work for them.

Bowles Locksmith came out and they changed the locks and all went well. We submitted the claim to American Home Shield but they didn’t get the email, so we had to call back a second time. They then got it and it was all good. Interactions with the AHS representative were all great, too.

One of the bathtub faucets was not working and I had a problem with the flush for the toilet. American Home Shield decided the time and date, and the technician came in the right time and he was really good. He fixed the disposal in the kitchen, and then he went to the flush and fixed it. He changed everything even without telling me and after he was done, he told me what he did. He was very professional. With the faucet, he told me there was a part inside it that was not working, so he brought another part and within a week, he came and fixed it once he got the part. He called me within that week and everything was done. I have friends that want to go with other companies, and I tell them I've tried AHS and that I highly recommend it.

I’ve been with American Home Shield since the late 90’s. It’s been a long time and I have too much money invested in them so I wouldn’t leave them. Recently, I called them to put in a claim and told them what was going on. This house was built about 35 years ago and it has a popcorn ceiling throughout. Cook Construction repaired the ceiling last May 9th and they had to cut some holes in it to replace the drain from the shower in the master bathroom. They did a great job and everything was fine. To my knowledge, AHS fixes but do not paint and that was understandable so I’m taking care of that. I just called AHS again because the washing machine is on the fritz and there were problems returning my call after they issued a confirmation number. The guy’s supposed to be monitoring that part and I have no complaints.

Water began pouring through the ceiling onto the floor of my garage. AHS would not cover the leak saying at first that a strap was missing and then that the house had settled. I went to my own plumber who found the leak on a drain. AHS would still not cover it because they said that it was not unobstructed and only visible if you removed the tile. Oh please. Just don't use these folks or you will be sorry.

I've been a member with American Home Shield for some years now. I was experiencing a problem with the plumbing in my yard that was affecting my 2 bathrooms downstairs. The person I talked to on the phone never told me that the drain wasn't covered and neither did I know that it wasn't because it not noted as such. Well, they sent a technician out to my house and he did nothing but looked at the problem and 1 of the 2 bathrooms. He never even took any tools from his truck to even fake it. But yet I am being charged $100.00 service fee for something that was not even attempted to be fixed. I am very upset with AHS. I have 2 houses under contract with this company but at this time I am considering pulling the plug.

We were an AHS client for 4 years. Had minimal service calls and the simple issues were always easily fixed and done. However when it came to critical issues with appliances or air conditioning is when things fell apart. Our central air unit was not performing up to par. We made the request for service, the tech came out, diagnosed the system, was out of freon. The unit was filled less than 12 months prior to this with freon The tech advised us the unit was old and should be replaced. But he would like to do a leakage check of the unit. He had to put in a request for the check with AHS. Then come back to do the check once it was authorized. This would mean someone would have to take off work again, rearrange busy schedules once the leak check was authorized. Then if it was a leak, it was going to cost us $900 to fill the unit with freon or R22.

This company provided the worst customer service I have ever received in my life. They were entirely unable and unwilling to help me cancel my contact when I sold my house in April. It took over 5 phone calls speaking to 5 different representatives to finally cancel my contact. Each phone call wait time is 10-30 minutes long and responses to questions takes over 5 minutes for an answer. Any other company can do a better job than this one. DO NOT WASTE YOUR TIME. YOU WILL REGRET IT.

I called the provider Total Air Care and American Home shield to get an earlier appointment since my AC isn't working at all in these high temperatures. I was told by Total Air Care they were booked and could not help me until my appointment date, I asked if they had anything in place for emergencies like this and the CS said no, wow that is terrible for a business. I then called American HS and got a very RUDE representative that said my AC being out is not an emergency and that they could not give me another provider, then I asked for a manager and she stated that they don't have managers there and I would have to wait on that provider to help me . She was very RUDE, and unconcerned. This is very unprofessional.

I will not give even one star! Hot water heater broke. AHS sent out a horrible company (Discount Water Heater) who proceeded to charge double for all uncovered items in order to make back the money they weren’t making with AHS. The sales rep with DWH was extremely rude and abusive. AHS refused to send out another company, stating they would give us $400 instead. No apologies, no help, nothing! It’s AHS’s responsibility to provide competent and honest repair companies. It is also their responsibility to provide polite, helpful and friendly sales reps which Karen ** is NOT! I will never use AHS again and will make sure others don’t as well!

Last Monday, I logged a request for service for a broken AC. (Same issue for the third time in a year) And was told I would get a call from a dispatch company within 24 hours. On Thursday, I finally received a call from the company, (who left a message with a call back number). I tried calling the number, and it required a second number and password. There was no live answer, or a way to leave a message. The next day, the same thing happened. I was not able to call them back, despite trying every number I could find for them online.

It is a week since our water heater stopped working. Called AHS, they selected a company which will call me to set an appt. Everything looked OK. On Saturday, after 4 days without hot water, contractors showed up. Looking at their faces I realized they do not know what's wrong. They did not call AHS to report a defective part, as usually the other contractors do. I called AHS same evening to check on status of my claim - they did not have any info. On Monday I called Plumbing company, and they also did not get any info from contractor, but told me maybe tomorrow they will know something. Maybe?? I think AHS should better choose contractors.

Customer since Nov 2017. 1st time utilizing home warranty Saturday 6/2/18 - AC not working. We are in Rockport, TX. It is 95 degrees outside. Unfortunately, over a 48 hour period, after MULTIPLE phone conversations with contradicting information, high frustrations with “snarky” AHS operators, MULTIPLE requests to speak to a supervisor, a phone call to the corporate office, we have decided to cancel our contract. We never did get to speak with a supervisor. Our AC is still not working.

We had found a leak in our basement from one of our drain pipes. I submitted a claim online to AHS and the experience was fine and simple. The contractors came out the next day and inspected it and then got it fixed. The technician was fine and was great, as well. I've used AHS twice since I've had it and each time has been very smooth, very professional and very easy. Having AHS definitely works fine when purchasing a new home.

I thought I had two appliances leaking, but it was only one appliance and it leaked under my sink. I submitted one claim to AHS for the two appliances and that claim has been completed and it was wonderful. Colby, the contractor who came to fix the leak, was absolutely wonderful as well. He took a look at my sink to let me know what was wrong with it. He taped what needed to be ordered while we were waiting on the part to come in, so I was still able to use the washing machine. He went above and beyond, and since the repair, the appliance has been working fine.

Our AC was running but it wasn’t cooling. I called AHS to submit a claim and I was very happy with the response time. The contractor that AHS sent came out. He found a loose wire outside. He thought he had it fixed but he did not. It never cooled down that night. He had to come back the next day and he found another loose wire inside. Now, the AC is continuing to cool.

I've used American Home Shield's service several times and I've been very pleased. The most recent one was for a leaking washer. I submitted the claim online and then it was very smooth and easy. The contractor had to come back twice though. They fixed the washer the first time and then it leaked again. They came and rechecked it for me at no charge, and it has been great ever since. Apart from this experience, I had a time before that when I used American Home Shield for a leak in my air conditioner. But I never realized that when the techs came to work on it, American Home Shield wouldn't cover everything like I thought they would. What I thought was gonna be a $75 bill for my service call turned into a $400 bill because I had to pay for the Freon.

My air conditioner wasn't working as all my Freon leaked out of it. I called American Home Shield and the rep was excellent. The tech came out the next day and he knew what he was doing. Everything went right and since the repair, I am feeling cool now. American Home Shield is an excellent company and I would recommend them to others.

Everything was fine in my recent experience with American Home Shield. We had a pipe that was leaking in the front of the house. I called American Home Shield to submit the claim since it was easier to call. When I talked with the claims rep on the phone, it was okay. American Home Shield sent somebody over and the contractor's service was fine. The technician fixed the pipe.

It’s the second home I’ve owned that I’ve used American Home Shield. I had a home in College Station, Texas and I used it there. And when I bought this house back in August, the realtor asked me who I would use and I answered American Home Shield. So I’ve had them for four years total. I file my claim on the website and it's simple. It was easy and smooth to just go log in on the website and request service. The only thing I would've changed is to have had a phone call back a little quicker.

I've been with American Home Shield for 10 years. Last year, with the AC unit, they had to put Freon on it and made me pay it out of pocket $200 besides the $100 deductible. I was unhappy. If I have insurance, why should it be that some money comes out of pocket. And also, I have claims still hanging in the air with the water heater. It has never been fixed because they wanted me to pay out of pocket $700 plus $100 dollars.

American Home Shield was part of the deal when we bought the house. It is a good resource in getting somebody to come out there and get the job done. We bought a new home and there was a woman who came in to rekey five locks. She was very professional and gave us great information as far as what was needed to be done. It was very efficient. She did her job and we were very satisfied. The service that was provided was great and I think if the woman who answered the phone when I submitted the claim was more efficient than she was, it would have been better. With that person who took the order, it just went on and on forever. It was a simple thing to say why I did the keys done, but it kinda just went on. She put me on hold and I kept on talking and talking her. I actually managed to go online on the computer and key the information in quicker than she was gonna do it.

Everything went great with the claim for my air conditioner unit and I’m very well pleased. AHS was very courteous and professional. The contractor they sent was wonderful.

I've had American Home Shield for years and what used to be the problem was if you had multiple things for them to look at, you’d have to call them because the website only did one problem at a time. But now, it has a build where you can check multiple things and you can group the issues together. I like that and it is a lot easier to navigate. And over the past year, I have not even called them and I used to always have to call and not just to go online and put it in.

My furnace was acting up so I contacted American Home Shield and the rep took care of what I needed to do. I called them, they took my info and then they linked me with the people in my area. They give two or three options and the vendor usually contacts me and I pick who I want to service my claim. The contractors that AHS sent did a good job. They were very timely, harmonious and friendly. They came out right away and tracked down the part my furnace needed, which wasn’t easy to get. I called AHS back because there was one other issue that came up later and they came right back out. They have a 90-day warranty or free recall if there's an issue. If you own a home and have a lot of different appliances, it’s worth investing in AHS and I would recommend them.

My air conditioning unit was leaking water from the inside. At first, I filed a claim online with American Home Shield and the website navigation was relatively easy. Then I wound up calling them as well and that was easy too. The only problem was that the contractor that they had to fix the problem wasn't experienced because I had to call them thrice and the guy that came out was not very professional. Although I just had to pay one time, I still had to pay extra for Freon to go in there and the last guy that came out said that was a problem from the start. Still, I'd recommend American Home Shield.

American Home Shield is pretty good and I'd recommend it. I made a claim for my AC over the phone and the service I got from the contractor was good. The tech knew what he was doing and now my AC is working.

The blower stopped working and I was without air for about three days before the technician came out. I went through the American Home Shield website it was very intuitive in terms of navigating to submit a claim. I submitted the claim on a Thursday then I got a call back on Friday, telling me that the technician couldn’t get out there.until Monday or Tuesday. But in all fairness, it was over the Memorial Day holiday so we get it. The Technician was professional and knowledgeable. He showed up within the timeframe that they quoted, came in, assessed the issue and fixed the AC within in an hour or two that he was here. Things have been great since then. It's working a little bit better than it was beforehand.

I've had ongoing issues with plumbing and I usually either go online or call American Home Shield to submit the claim. I’ve always loved the technicians that have been sent out. They have normally come out within 48 hours and sometimes within 24 hours. They fixed the issue, but then it would pop up in another area. Although the representatives were professional, they didn’t always know what was going on as far as billing was concerned. The technician would say one thing and the representative would say something else, so I was not always in the loop regarding changes in policy and it was very confusing. I was not satisfied with American Home Shield at all and I would tell others not to go to them.

Two GFI's at the back of the house needed to be replaced. I rarely used them but I wanted to make sure they were working. I submitted a claim to American Home Shield online and the process was really simple and easy. Their reps were very courteous and asked what the issue was. And then, they got somebody to let me know who the person was that's coming out. The process was very efficient. The contractor was out in a couple of days and fixed the issue the same day. They were really good. Once in a while, there were contractors that didn't have the proper parts but these guys always had what was needed in the car and never had to reschedule. So far, everything went well. Since the replacement, the GFI's worked like clockwork.

Our air conditioner would not kick off. We were without air conditioning for nine days and it was a little inconvenient at night. There are two units in the house, but the unit downstairs was the one that was out. It’s an open-architecture house, so we didn’t sleep at night in my bedroom that warm. So, I filed a claim to American Home Shield over the phone. The agent got on it right away and an electrician guy came the same day. My wife was here when the electrician came and he was very fast. He said that the drain line was clogged which caused the switch to keep the AC unit from running and told us that we needed a plumber. They even contacted the plumber and the plumber came two days later. Then, it took two more days because the plumber said it wasn’t plugged on his end. It was two more days before the AC guy got back and turned the AC on and it worked.

The tech came out for my air conditioner after two days from the time I filed the claim. That tech was very professional and everything seems to be working fine after the repair. Having a warranty on my property brings me peace of mind and I would tell my friends that my experience with American Home Shield has been pleasant.

I needed new locks so I filed a claim with American Home Shield over the phone. The agent was very good and the contractor's service was fine.

Before I realized that American Home Shield covered plumbing, I had a different plumber come through and they were trying to charge for this and that, basically trying to replace instead of just trying to fix it. The contractor AHS sent was able to fix it. And it was super easy to put in the work order. You just go online and just request the service and they call, schedule an appointment and it’s done. I got an older place and the plumbing is working as it should. I’m happy with American Home Shield.

Our refrigerator quit cooling and I’m diabetic, so I naturally hit the panic button because at any given point, I’ve got anywhere from $8,000 to $20,000 worth of insulin in my refrigerator. We had to get help so we called American Home Shield and they got somebody out here and got it fixed. I called in on a Friday night but they couldn’t get anybody out until Monday which I understand. They were out first thing bright and early Monday morning. The contractors from Dunn-Wright were once class act. They may not be the best dressed group in the world, but they’re professional in their actions, their knowledge and their ability to troubleshoot the problem and get it fixed in a small amount of time. Since then, the refrigerator has been working like a brand new one.

The air-conditioner turns on, but it doesn't cool, so I filed a claim online with AHS. Somebody called me in the same day and my issue was taken care of the day after. There was just a part that the contractor had to replace so the service was really quick. It took less than half an hour from when he came to when it was done. The few times I’ve used AHS since has been good.

Around three months ago, I knocked over a lamp and the circuit breaker didn’t appear to be flipped but an entire circuit was out. The whole room and the front porch was out. I reached out to American Home Shield and then an electrician came. He was very competent, friendly and professional. He figured out that the circuit breaker just didn’t look like it had popped but it did. But all was well. Having the AHS warranty gives me security that I can just call when something breaks, and they'd come and fix it, as opposed to having to find a worker on my own. Also, it’s an insurance against if something big were to break. AHS is well worth it.

American Home Shield has been professional. I filed a claim for my washing machine that was leaking and filing that claim online was fast. I also talked with someone over the phone who was personable. And then, the tech who came out was also pleasant, very professional and cool. He took time on explaining whatever he was doing in fixing the machine up.

I called in for my air conditioning unit because there was a lot of water leaking on the floor. American Home Shield sent out Bill's, and they noticed that I was a little low on the Freon and they did something that was supposed to have fixed it. They were said everything should be working okay. But they were not professional to me at all. And if they have to come back out, I don't wanna deal with them.

The garbage disposal and the lid switch on the washing machine quit working. I called in to file the appliance claim with American Home Shield and it was fine. It took just a few days before Appliance Service Center came out for the service call and both technicians were able to get the appliances fixed within a matter of half an hour or less. The job was done very quickly, so I was very satisfied with it. I’d recommend American Home Shield.

I live in Texas, and my AC went out on the hottest June day on record-- a day with high humidity and heat advisory by 7 am. We discovered the AC wasn't working when we woke up Saturday morning and we immediately called American Home Shield. We were told to pay the service fee and call their technician to schedule an appointment. The earliest appointment available was Tuesday-- 4 days from the outage. In Texas, you cannot stay in a home without AC when it's in the 90s, with high humidity, and with heat warnings. We called and tried to explain but was told by a manager that there was nothing AHS could do. They said they had 5 days to respond, and Tuesday was 4 days, so it was all normal. 5 days without AC is not okay during a Texas heat wave!

My A/C went out Friday May 25th. I put in a service request early that evening when I realized I would need someone to come service it and paid the $75 service fee and was told they would get someone out "asap". About an hour and a half goes by and I call again and was told they have up to two hours to get a contractor out to my place. After two and a half hours I was then told they have up to four hours to get a contractor to come out. After the FOUR hour window I was told it was too late in the day and they don't have any contractors working that late because it was Memorial Day weekend and I would have to wait until Tuesday. I call back in the morning as it's Texas in late May and my house was at 90 degrees and my dogs were already struggling and was told I could get an outside authorization to have a third party contractor come look at my A/C unit.

Called AHS on 5/24 for our AC, they sent a contractor on 5/25 who told us it would be over $1,500 to fix and AHS would not cover it and if we paid him cash he could have it done in 2 days. When we asked for an itemized estimate so we could presented to AHS he refused and left. We called AHS to report the contractor, they sent a second contractor on 5/26, he said the repairs would be cover by our insurance but since it was a Holiday weekend it would not be submitted until 5/29, we totally understood this. We have called AHS every day since 5/29 (been placed on hold for over 25 minutes each time) and keep getting the runaround, they are still waiting for the contractor to submit his paperwork but there is "nothing they can do." When we asked to speak to a manager we were told there was not one. It is extremely disappointing how little they care. As of today we do not know when our AC will be repair.

Absolutely horrible. Don't waste your time and money. I've had this company for over five years, and they always send out the lowest bid, bottom of the barrel, half-ass, slap a band-aid type companies to deal with your problem. The latest frustration was talking to a representative who approved the claim, only to have another representative call me the day the plumber was supposed to show up (a week later), and deny the claim. They left us without a toilet for over two weeks and denied the claim twice for items I was covered for. They wanted us to pay another service charge to have another company come out to "access" the problem.

I moved into my home in April, the previous owners put an American Home Shield warranty when they sold it to me. After I moved in, the fridge started making a chemical odor, the ice maker does not work and there are pools of water collecting inside the fridge from an unknown location. I contacted American Home Shield and the first contractor they sent did not show up on time and I was still charged for the service call. They sent a second contractor out and did not charge me for it. The contractor told me the ice maker was not even hooked up and I would need a plumber to fix it. He also did not know why the fridge was leaking or what the chemical odor was. He suggested I wash the inside of my fridge with diluted bleach, huh?

Never actually had to use their services while we owned the home we were protecting, but have no fear these morons will do everything they can to keep billing you after you sell the same home. Called last week to talk to someone that sounded like they were in India, wasted 30 mins of my life to be told that conveniently the department that cancels accounts was not answering the phone. However, I should not worry as this idiot filed a form to have them call me in the next 24 hours. Well... still waiting, and after almost a week I have still yet to hear anything from them!!! Time to make an exceptionally unhappy phone call, and waste more of my time once again!!! Do NOT USE THIS COMPANY!!!

Submitting an online claim with American Home Shield is fast. I had a recent claim for the AC unit and the contractor explained everything that needed to be repaired and got it done in a timely manner. He’s professional and I'm satisfied with AHS.

The pool pump and the pool filter both had issues. The pump would run and then kick off and then run and kick off again. The filter, on the other hand, was not performing the way it should and it also had some wear on top of it. My initial call to American Home Shield was to report those issues. Then the next day the contractor Worry Free Pool called me up, saying they’ve got an opening and asked if they could come and look at the problem. They came out that same day and the tech looked at everything and said he would turn in the claim because my motor and my filter head were bad. He said that once AHS approved the claim, he’d be out again and put everything on. And he was true to his word. He was out two days after that and replaced everything so that it was up and running. That service was really good, timely and professional. They were fabulous and I highly recommend them.

Water was coming out of the dishwasher. I submitted a claim with AHS and they were able to send A & M Plumbing within an hour. The contractor was nice, very professional and did a great job. It didn't take him long to do the job at all.

When our air conditioner stopped working, I ignored it at first. But when the temperature got higher outside, I thought I’d better check it out. I called American Home Shield and spoke with a representative. And then someone came out and did an assessment the next day. That person submitted his report and then a repairman came the next day. It turned out that the compressor had to be replaced. He was able to replace it the next day and it took him about four hours to do that.

I went online to file a claim to American Home Shield for the air conditioning that wasn’t cooling properly. The claim process was quick and efficient then REO Mechanical came after a couple of days. The tech was extremely efficient and after he went through the AC, he told me that there were some loose bolts and that was there was a leak. So we tightened that whole up, put the Freon in, and solved the problem. Everything is working great now, especially with this hot weather. The only objection I really had was the fact that American Home Shield has a limit of $10 per pound on their Freon that they will pay, and Freon is now $145 a pound. So that cost prepaying, but then it's becoming more difficult because of the shortage of Freon.

When my refrigerator wasn't cooling, I submitted a claim online to American Home Shield. I have been through it before and it was easy. The website was fine and it showed me the phone number after it was assigned, and I was to call up the company right away, so I didn't have any issues there. And the contractor was great. Since I had already known what was wrong 'cause it happened before, I just grabbed the serial number of the part and diagnosed it over the phone. The contractor ordered the part before he even came out and so he saved a bit of time there. I did have to wait a few days for the part to arrive and being without a refrigerator for four days is not ideal. But it's nothing AHS could change, and I'm not dissatisfied in any way. But if there is some way they could fix or improve the lead time in getting parts, that would be great.

I had a claim for the AC that I submitted over the internet to American Home Shield and Max Air came to do the service. They were early when they showed up. They called me beforehand and asked me if they could show up about 30 minutes to an hour early, which was fine because I was in that timeframe anyway. Our interaction went really well and they were very professional and told me everything I needed to know. The AC has been back to normal since the repair. I would be with American Home Shield for a year in August or September and for this claim, they called me as soon as I had set up the appointment to verify the company that would be coming.

Our freezer wasn’t cooling down right, and then it wasn’t cooling down on the refrigerator side either. So, the cooler froze and it wasn’t working properly. I called in to submit a claim with American Home Shield, and it was easy. The contractor was a professional and he got it done in a timely manner. I’ve been having issues with my account online, though. For some reason, when I log in, my previous address is still on there. And that account’s been closed out because I had it transferred over to my new address. So, it’s not acknowledging that I’m at my new residence. I have asked AHS if they could fix it, and they told me that I need to call a tech. And every time I try to call a tech, it’s usually a 20 to 30 minute wait for us. Other than that, I’ve referred a couple of friends to AHS.

We had water dripping into the living room due to the drain of the shower in our master bathroom. I spoke with someone from AHS that was very helpful, and we got someone out on the next business day. The contractor called within an hour of me actually filing a claim with American Home Shield, so they were really prompt. At that time, they scheduled an appointment and called 30 minutes prior to the appointment. We also got a follow-up text after the appointment, and then they called to follow up the following week to make sure that everything was still okay. The plumber that came out was very knowledgeable as well.

Recently, I had about four to six inches worth of water in the tub but then, I washed in it and the leak stopped. The service person will come on Wednesday. When I submitted a claim to American Home Shield, I did it online. I’m computer illiterate but it was easy for me. I did the chat thing and it was okay. The rep told me that if there is nothing wrong and it happens again in so many days, they’ll come back and I won’t have to pay the service fee again. So, I’m just gonna let them come and check it again. Their contractors have been okay and I’ve had no problems with them. In fact, if somebody would ask me, I would recommend American Home Shield.

We went upstairs and it was hot. We turned the thermostat down low and it was still hot. It was like the air conditioning unit was blowing out hot air. So we cut it off and filed a claim with American Home Shield online. They sent a nice guy, who was very knowledgeable and had a great personality. It turned out to be a minor problem but he went right to it and everything was perfect.

My air conditioning unit wasn’t turning on. Going through the claims process on AHS' site was very easy. I filed the claim on a Friday, and by Monday or Tuesday, the contractor, Comfort First Heating and Cooling, had contacted me and it wasn't very long at all. The tech who came out was very good and efficient. He was busy, got the job done, and now my AC unit is working great. The experience I had with AHS was great and very easy.

The AC in my house was unavailable so, the next morning, I put in the claim online to American Home Shield and they sent Harbor Point out. The conditioner coil was cracked and after the initial appointment, it was two weeks until we finally heard back from them about the part that they had to order. They came, installed it and it blew some for a little bit and then it started getting warm again. I called the company back and the repair guy was sent out the next day. He fixed it and recharged the system. Since then, everything has been working fine and I haven’t had any issues. The contractors were professional and did the job. They also quoted what our cost would be and what we could expect along with the process. AHS is worth the investment and since we bought our house three years ago, we’ve saved a lot of money with repairs by going through them.

The breaker of my AC unit needed fixing. I submitted a claim online over my phone with AHS and it was easy. Then they sent somebody out from A-US Air on the next day and their techs were good.

I had American Home Shield replace my whole air conditioning unit back in October of 2016. The air conditioner was not even two years old and it wasn’t producing cold air so I called on Wednesday at 10:30 at night when I got home from church. They told me that somebody would get in contact with me within 24 hours to schedule an appointment. I received a text message from a place stating that they would be in contact with me within another 24 hours to discuss an appointment. Needless, I never could get in contact with that company and they never called back. I went a whole week without any air.

We’ve been with AHS for a year and submitting claims have been simple. You really don’t even have to talk with anybody if you don’t want to unless it’s a little bit more intricate. But I enjoy it. The technician that we had from AmTech was really good and very helpful. I got the phone calls prior to the visit from customer service and let me know what time they were gonna be here. They came in, assessed the situation, let us know that they had to order the part and that they would be back out within five days to put it in. They were right on time and quickly put it in. They told my husband exactly what he needed to do in order to make sure that it was maintained and long-lasting. They were done within 15 to 20 minutes.

American Home Shield is a good company and it is worth it. I put in a claim on their online site for the AC. It was still working and I was using it for small periods but its fan was failing. The contractor came soon enough and he was knowledgeable. He ordered a new motor and he said that it would take a day or so. It took him 2 days before he came back with a new motor and then he installed it. Now, everything is good so far.

Submitting a claim to American Home Shield is super easy. I do it online and if I have any questions, I call them and they're right on it and answer me fast. Furthermore, the speed of their repairs is fantastic. I've had very little issues with people who came out to my house to fix anything. The only delays I've ever had are when parts needed to be ordered because it takes time for those to come in. But then when the repair guys were here, everything's done quickly.

My hot water heater would light, but would not stay lit. I got a call from the service provider within two hours after after filing a claim, and they were there the next day. They assessed the problem, replaced the parts, and were on their way. It was perfect and everything has been fine since. The contractors were very professional and polite as well. It was my first and only experience so far with American Home Shield but I'm extremely happy with them.

We've had American Home Shield out several times for several different things and they’ve always taken care of the problem and treated us well. Our toilet was clogged and we could not get it unclogged, and they sent out a plumber. The plumber came in and I told him what the problem was. He went upstairs and took care of the problem. He had the snake down the toilet a couple times. All is well now. I called that claim in and they got done what was needed to be done.

We’ve been very satisfied with our experience with American Home Shield. We submitted a claim over the phone for our AC and the tech they sent out did his job. We also had good interaction with him.

I typically go online to submit a claim to American Home Shield. They have a button where you can hit a claim which is helpful and I love it. I don’t have to deal with the queue because when I do have to call in, they have very long queue. And then, I'd hear back from AHS in a few hours as to who the company they're sending out is and that we’ll hear from them in 24 business hours. And then, I'd get a call from the company and they'd set up a mutually agreed appointment to come out.

The fan in my air conditioner was running, but I had no cold air. It wasn’t kicking on the compressor so I called American Home Shield. The rep I spoke with was very nice and their technician got out there in two days, which was fine because it was a summer home. I had one of my buddies meet him there, who’s a contractor, and he said the technician was very professional, very nice and accommodating. My air conditioner has been fine since the repair. It was a great experience, overall.

I talked to American Home Shield extensively about all the coverage and then, I bought a home warranty from them. The rep I dealt with was very knowledgeable. I called AHS and submitted a claim and they sent A1 Professional Heating and AC. And I had a great interaction with them.

There was an issue with my pool pump and I filed a claim for it with American Home Shield through the internet. Their website was pretty straightforward and AHS was able to send out a contractor in about 2 days. He replaced the fan filter and everything was great initially, but there was not a whole lot of suction on the pump part. So, he came out and said that he would clean out the pipes and when he did, he must’ve back washed the fan filter into the pool itself because my pool went from clear blue to dark cloudy green within a two-hour period.

My air conditioning needed to be fixed so I filed a claim to American Home Shield online. It was an awesome experience. Their contractor, Extreme Heating and Air, was really professional. They called within hours to set up an appointment and the appointment was a few days out. However, I had to have a recall. They came back out and they fixed the issue, so it’s working fine now. I might pay a bit more for my plan and my co-pays go higher, but I like that they cover a lot of things than the other policy I had before. But if you want to talk to a person, the hold time is always an hour minimum, which is extremely long. The only quick service you get is to do the filing of claim online.

Awful experience from beginning to end. They denied my legitimate repair requests due to the faulty diagnosis by the technician. Fortunately this happened early in my contract so I was able to cancel and get some of my money back. They use delay tactics (never call you back) and will make you jump through hoops to get repairs done. If you like flushing money down the toilet, this is the company for you. Otherwise, save your money and avoid the headache that is American Home Shield.

My wife called in a claim with American Home Shield when the AC was not cooling the house. The technician didn’t explain to me what he did, but he was professional and he repaired the issue. I would recommend American Home Shield.

I knew that I was going with American Home Shield when we bought our home. My daughter uses this company as well as two of my sons and they’ve all had good results. When I submitted my claim to American Home Shield, I had a good experience. I did it online the first time and the second time, I had to call in and tell them they needed to have him come out again. I had an issue with the garage door opener and the first time the technician came out, he adjusted something and he told my husband that he thought that might be what the problem was. He also said it could be the rollers but the very day that he had been here, I came home and I used the garage door and it went up halfway and then it quit. So, I called and they sent him out.

We had several issue back to back and the second time we made a request to American Home Shield it was for a separate issue. They thought we were calling about the first issue again, which they already fixed so they never came the second time. And at the time, we had tenants in the house so the tenants were getting upset when we forced them into waiting around when we had to make calls to get someone out there to resolve the issue. Then AHS found someone to send later on during that day. We wanted to get the job done and they were able to.

I was somewhat concerned when my husband called one time when there was a lot of snow on the ground. We had a plumbing problem and he couldn’t get through to AHS. Nobody answered the phone. When AHS finally answered, they said it would be two to three weeks. We had water underneath our house and that was not a good thing so we just took care of that ourselves. But before that, we had a stopped-out shower head which was the first claim we had. The tech who came had the problem identified in two minutes and took care of it. He was very pleasant and it was a great experience.

I had a tripped GFI and I submitted a claim for it with American Home Shield. The representative I spoke with scheduled the call and got a personnel do it quickly. And the issue is fixed now. I'd recommend American Home Shield.

I've been with AHS for three years and I normally submit my claims with them on the phone. Recently, I had a problem with my electric. If I used certain appliances, it'd knock out the breaker. Initially, I thought it was the microwave. Then I thought it was the stove. I used different plugs to run my shampooer and I just don’t think it was supposed to be doing that. AHS sent Hopwood Electric to me and I responded back to them. They’ve been here before and when they came out to check my recent claim, they said that something was wrong with my wiring.

I have two different things going on right now. One of them is the hot water heater. Service Contractors responded right away and I got an appointment. They came and removed the old hot water heater. Both of the techs were very courteous and they answered any questions we had. They’re set to reconnect the new heater today. And then also, I found out today that an inspector from the city has to come out as well. However, we got shocked when we found out that they had to put in new water lines and everything else for $400. I’ve had plumbers before and it didn’t cost that much.

When I submitted a claim over the phone to American Home Shield for a leaky toilet, the person I dealt with was slow getting things done. It took a couple of days for them to get somebody out and I had to pay two times to get plumbing taken care of. The second guy who came in from Gator Plumbing and fixed it right was awesome. He went around and checked all the other plumbing in the house for us while he was there. So the plumbing claim has already been taken care of. At that same house, we just put a new AC unit in and we paid for it on our own. But the duct work is old and I was told that it’s gonna start splitting out on me. I’m then wondering if duct work is covered with AHS.

The a/c was not cooling so I submitted the claim online. It was quick and easy. I needed another claim to the a/c service and online, I could only see one unit so I called in for the second one. The contractor fixed the units very quickly and they're working fine right now. I recommend American Home Shield. It’s good.

There were broken parts in my air conditioner and when I made a claim online to American Home Shield, they were responsive. The contractor fixed the AC right away and since the repair, it has been excellent. I’ve been using AHS for five years and it’s well worth it.

We called American Home Shield about another leak in the ceiling over the garage from the air conditioning unit because the drain pan was overflowing. I usually submit a claim over the phone because the claim process is a little complicated, so I just want to tell somebody real quick. The technician that American Home Shield sent out three weeks prior did not clean out the drain pan and maybe didn't even clean out the main drain. He did a very poor job. So for this last one, I had specifically requested a different technician to come out because aside from being incompetent, the first guy was also rude. And I made American Home Shield aware of that.

I had a claim for the hot water heater, which I submitted online. Once I place a service call, it’s best if I call the contractor immediately after I find out who’s been dispatched. Otherwise, it may take a while. So I called the contractor and they came out as soon as they could. In fact, they were there that afternoon and they took care of the problem. I’m still satisfied with American Home Shield and I’d recommend it.

I always wanna talk to a live person when filing my American Home Shield claims and so I called them for my garbage disposal when it wasn't working. I had a good experience speaking with their rep and so with the contractor that came to my home. He was very knowledgeable, and he talked to me and my husband. He fixed our garbage disposal in less than 30 minutes and it's been working really good since then.

I filed a claim to American Home Shield over the internet for a plumbing issue. Their website was fine and the online process was easy for me. I had to schedule them during a certain time and they had their contractors out in day or two. The contractors were good. They were very professional, nice, timely, explained what was going on and very appropriate. They replaced the flapper and the unit is working fine now. With American Home Shield, it’s been really easy for me to be able to get things fixed in the house. I just go online and they find the people for me. They have always been very reliable and professional people, so AHS has been very valuable.

It was easy to submit a claim with American Home Shield over the phone when my dishwasher stopped working. Their contractors were very professional and neat. They came and fixed the problem. The dishwasher has been fine since the repair. Everything about my experience with AHS has been positive. Whenever they had to make a home repair, it was done well.

A couple of weeks back, I had a problem with the air conditioner. I submitted a claim with American Home Shield and my my experience was fine. Then, I called them again because I had a carbon monoxide leak. It was over the holiday weekend, so I called on Monday morning then they dispatched a plumber who came in on Tuesday afternoon. He barely looked at the hot water heater. He proceeded to tell me that I had a wild animal that died in the ventilation system and that my house was infested. Then he pretty much ran out of here.

I keep using American Home Shield's services and I couldn't be happier. I submitted an online claim for a washing machine and it was super easy. The contractor was prompt and the washing machine has been perfect since the repair.

American Home Shield's website is fine but sometimes I call Nick, my rep, to ask a question. So if I was going to file a claim, I'd call the 800 number. The technicians that have been out were good except the ones with the furnace. It took a long time for them to get there so there was no heat for quite a while. Nonetheless, I'd tell my friends that AHS is the best one that they could choose.

I’ve used American Home Shield for 20 years and for the last four years, I’ve used their online services. Recently, the transmission on the washing machine went out and the contractor they sent was very professional. It took 15 minutes for him to realize that it could not be repaired in the house. So they sent a truck out and picked it up the next day. They had it for three days. The part came in, they put it in there and tested it, then rolled it back out and set it in place. The washing machine is now working excellently since then. Overall, American Home Shield is an excellent company. In fact, I’ve had them in the last three houses I’ve had.

My washer quit working, it wasn’t agitating, and so I filed a claim with American Home Shield. I called in, but it did it automated, which I hate. And then, the contractor that came out was an idiot. He was incompetent, was not polite and he had no personality. He didn’t say probably five words to me and the few words that he did say were rough and short. He was just not a people person. I told American Home Shield that I didn’t want him in my house again. And I don’t know why they would send somebody from Joplin. I’m in Springfield which is an hour drive.