American Home Shield Reviews

They sent a repairman out to my house checked my a/c. He said I have a leak in the evap coil, air handler needs to be replaced. American Home Shield denied claim, said it could be an old leak. This company is a RIPOFF.

Every month I call and speak to someone to try and correct the billing error (wrong expiration date for C Card). Every month I am told the problem has been corrected. The next month, same thing all over again. This month after I called about the failed payment, they told me the issue had been fixed. The next day my credit card was charged for the monthly amount twice within 1 minute.

My fridge went bad so I called for a repair. The repair person came promptly but AHS denied the claim citing the fridge was not in the kitchen. As much as such wording exists in their contract I fail to see why would they put such restrictions on the coverage. Upon consulting with their customer support who asked me to move the fridge to the kitchen and submit another claim... I did just that. The repair guy (from a different company this time) came and said the fridge is unfixable. I got a call from AHS saying they are denying the claim again.

I requested services on my air conditioner on April 25, 2018. To date, my family and I have suffered in 90+ degree temperatures because AHS (a company that claims "when covered items break down, AHS can help"). Does it take 30 days to get a "covered item" fixed? No matter how many times I call, I have to hold 30-45 minutes before speaking to an individual then lied to about the services. The ONLY call I received from AHS was on May 14, 2018 and that was to inform me that the total amount owed by me "not covered" is $400. This company is the worst when it comes to customer service and are not true to their brand. I DO NOT recommend anyone to do business with AHS.

My husband filed a claim at American Home Shield because the toilets were gurgling and when we would flush, it would come back up. Usually, the septic tank alarm goes off and lets us know that it has reached its point where it needs to be emptied but it didn't. It turned out a piece was broken. We weren't sure how long it would take for someone to contact us so I called AHS to make it more urgent because my husband had an event for his work at our home. We couldn't have guests with my toilet overflowing. So I told AHS the day of the event and that we needed to get the repair done ASAP. It was morning when I called and by evening, AHS called us back and told us that they had someone in the area to come and check the issue out.

My AC went out. I submitted my claim online to American Home Shield. You just go in and you select what device is giving a problem, and you select whatever you think might be the problem. I communicated with the contractor who came out and it was pretty upfront and straightforward. He was also very good. Everything’s been functioning really good so far.

We submitted a claim online with American Home Shield and it was a very simple process. The HVAC cooling wasn't working properly and when I talked to their contractor on the phone, the interaction was very professional. They were very quick to take care of the problem and I had a nice time. It was done so quickly. My tenants went off without air so it was good and I wish I got American Home Shield years ago.

I've been with American Home Shield for about six months and when my AC fan stopped working, the process in submitting a claim was quite easy. I called them up and in a couple of days, they had somebody out here. But I wish they were a little bit quicker in getting somebody. When the air conditioner is out in Florida, it’s drastic. That aside, the representatives were very pleasant. I had a question or two and they got back to me fairly quick. The technician was a good worker too. He seemed to know what he was doing and he did the repair the same day. After that, we found out we had other problems. The Freon was leaking out and we decided to stop and just replace the whole unit. American Home Shield helped pay off what they were willing to pay, but I decided to get it done and it was pretty much out of pocket.

My older refrigerator died a month and a half ago. Allstate Appliance, the contractor AHS sent, was very excellent and I was very pleased with them. They’ve worked on our appliances before so we’ve tried to use them again. The refrigerator was un-repairable though, so the repair person recommended to get another one. We got to look at other refrigerators and my husband picked one out. It was a bit hard with the people that delivered it because at first, they didn’t wanna take my old one, but we asked as far as one was delivered, one would be picked up. Nevertheless, the new unit is working well.

Our house is only a little over a year old but I started hearing problems with refrigerators and air conditioners. We live in Florida now so a lot of things aren’t made as well as they used to be because of all of the computer components. I’ve heard the air conditioners don’t last as long here as they would up north so we opt to go ahead and put a warranty on our house. I was a licensed realtor in Ohio from ’84 to 2005 and when I moved to Texas, I was licensed there for five years. As a realtor, I’m very familiar with American Home Shield.

We had a faucet that was rotten and we had to get it replaced. We had little problems with submitting a claim to American Home Shield at first, but then we got it resolved. We bought the stuff and had the guy come out and then they reimbursed us for it. The contractor from Alexander & Sons Plumbing was excellent. He was very good in coming out and assessing the problem, and he got it taken care of. Everything about the experience was fine. Also, within this year our washing machine leaked and our garage door was broken twice. American Home Shield stood behind everything and everything was taken care of. I've already told our neighbors about them.

We are pleased with American Home Shield. We have it for two locations and we haven't had to use it a lot but when we did, we were satisfied. Plus, the contractors are professional. In a recent experience, we have a contract with the air conditioning company that American Home Shield uses and so when they were doing the inspection, they found the capacitor was bad. They contacted American Home Shield and replaced it. I had called ahead of time to American Home Shield to get the name of who they use because we live in Arizona and it's really important that the problem is fixed quickly. As it turned out, there was a problem. I submitted the claim over the phone and it went fine. Now, my air conditioner is working.

I filed an AC claim with American Home Shield and my experience was great. I put the claim in, they got back to me on the same day, and they had me set up with a person to have to call that day. That was quick. And the contractor responded right away as well. It took them a few days to come out but that was okay because it was Friday and near a weekend when I had called in. So, Monday was fine. The guys came out in a timely manner. And I live in a hot place, so they took care of the problem immediately.

My water heater was not working and this was my second call with American Home Shield for the same problem. But their agent was concise and to the point. She was professional and pleasant at the same time. The contractor that AHS sent had a trainee with him and handled all of that very well. The trainee paid very good attention to what was going on and at times, did some of the work on it which was pretty cool. Also, I wanted to know what the technician was doing and he shared that information. I was very satisfied with him.

There was water coming through the wall in at least two separate incidents, but they were the same thing. I tried to put sheetrocks there and every time I would put it, it would get wet. American Home Shield sent ASAP Plumbing out and the first time they came, I was told it was one bathroom. Apparently, it wasn’t because the water was still coming through the wall a week later. Then they came for the second time and I did not have a good experience.

There was a leak in my AC unit and I called it in with American Home Shield. The guy that they sent could not track the leak until he's been called out three times this year. They kept coming and putting freon in my AC. They charged me $95 per pound of freon and $137 service charge. I could have gotten it done for $50 but I paid $200 to AHS and I still got the problem.The contractor will be back out in about two weeks and it would cost me another $137. I pay all these money every year and every time I have an issue, it's about 400 bucks so I'm not impressed. That's messed up. Also, I added a pool last year and my pool people submitted all the paperwork to American Home Shield but I never heard back from them, so our pool is still not covered.

Our heater wasn't turning on. Its pipes were clogged and weren’t draining. My husband called American Home Shield. He filed a claim and had a very easy dealing with their rep. Butler M-K Heating came out and we had a positive interaction with them. Altogether, the claim process was very smooth.

I've used American Home Shield for four times now and never had an issue at all except for the hold time when calling. Talking to a representative was almost impossible. The last time I called was an hour and 40 minutes on hold. It was a bit long and awful. If I go online, it only takes about three minutes, so the online process was very easy. I had a claim for the A/C that was not blowing cold. The contractor who came out was great and wonderful. Everything is working now.

We appreciate the service from AHS and their website is easy to use and schedule work when I need to. I’ve had them for 10 years and their vendors are very high quality. I’ve been very satisfied with the vendors that have come out to provide service for my house. Our latest claim was for the garage door and it has been performing very well since the repair.

I submitted a plumbing claim to American Home Shield and they sent out a guy that was here for two hours. He said he got underneath the crawl space and then, he went out to his truck and called AHS. He came back and had the claim denied until I got the granite off the garden tub. He said it had to be taken off before he could adjust anything. It was a lot of money, work, and risk. I had to do my own research and call my granite guy that worked on another house who said it was ridiculous. I also had to call the people that put a door in my closet on the motor of the garden tub and the guy also said that was ridiculous.

When I submitted a claim to American Home Shield, I did it online and it was easy. Somebody called the same day and came out the very next day. There was a leak in the stove and the contractor who came out was nice and thorough. He had to order a part then he came back two days later. Everything's been great since then and people should get AHS.

We’ve had some good deals with American Home Shield when we've had to have them. We had a service call to make sure the AC was working right. And whenever I submit a claim, it was an easy process. The contractors that were sent did well. They did what they were supposed to and they were very courteous about it. Then I had some problems with our sewer line. We had a plugged sewer and they got it cleaned over for us.

I'm very happy with American Home Shield. I've been with them since 2002 and they've always been on time and done their job. We had a problem with our refrigerator and it needed a motor because the freezer wouldn’t stay cool. I called to put in the claim and it was a very easy process. Then, the contractor who came was mild-mannered and very respectful. He replaced the fan and the unit is now working well. My experience with AHS has been wonderful and very professional.

The motor on our pool wasn't running from when I moved in and I didn't realize it. I just bought the house and when I had a pool guy come in, he turned it on and it was super loud. So he wouldn't even know it wasn't running. I filed a claim online to American Home Shield and the experience with their website was good. I had a good interaction with the contractor they sent and the motor was fixed the same day.

The plug in the wall was out and we couldn't figure out what it was. I called American Home Shield to submit the claim and the representative was fine and real nice. The electrician came down and plugged the washer in the garage on the same circuit in the house that was in between the wall. It was so fast and he fixed it. Another time, I called them back for hot water. When we got the refrigerator and they put in the ice maker, and then it got crossed to something, we weren't able to get hot water. When we moved here, we had hot water, then all of a sudden, we didn't have. The contractor that came out couldn't get it and said that he had to run a whole new line, and I couldn't figure out why it had to be like that. But the contractor was nice and I'd recommend AHS. Everything we called them about, they've made an appointment and did it. The contractors also came on the time that they were supposed to.

My son had American Home Shield in South Carolina and he suggested AHS to me because I’m by my 70’s and I don’t know anything on what to do. The most recent claim I filed was when the washer was not washing the clothes properly. The water was there but would not turn the cycles. The process took a long time because it was given to Sears who came and looked at it. Then they said that we have to order some parts. However, the tech didn’t tell me that the parts will arrive at my place and that was a bit of a surprise. I don’t live there continuously because I lost my wife last year and my family said that I shouldn't live alone here. So I live either with my daughter or with my son.

My water heater wasn’t working and I filed a claim online with American Home Shield. Then the plumbing company called me and they came out. The tech was good but I had to help him in figuring out that the plug wasn’t working. He was launching into the plumbing stuff not working and I asked him about the plug and we figured out it was the electrical supply to the water heater. So, it went from a plumbing issue to an electrical one and I asked the plumber if both would be under the same charge and he told me that it would be. Then, the electrician came out and did his thing and I started to get these emails saying that I owed another $75. I chatted with American Home Shield and they told me that they would take the charge off but I kept getting the notes. I chatted with them again and they told me that it would take them 14 days. And now the emails seemed to have stopped.

I have now canceled the same contract twice. The first time it was canceled (in theory) that cancellation did not go through, even though I was provided a cancellation number. The second time (current state) I have a new cancellation number, after contacting a supervisor. As far as confirmation in black and white, I was told that they would mail me that confirmation but that it would take up to 21 calendar days to receive. When I said that was not acceptable and I wanted an email confirmation sent, the CSR said they do not do that. I asked to speak to his supervisor and was told the same thing. Unfazed, I asked to speak to her supervisor and magically, after a 5 minute hold, I was that she can, after all, send me an email, but it would take up to 24 hours for that email to be sent out! I do not have any confidence that I will receive the requested email.

I've had the worst experience with this home warranty company and do not recommend them to anyone. I've been attempting to get my dishwasher fixed for two months now and it took me calling 4 times (and waiting on hold for 30+ mins each time) to finally get a work order placed even though I was told each time that one was put in. Because they took so long to put in a work order, the time elapsed to get it fixed and now I'm being told that I need to pay $75 again to issue a new work order. And somehow their "records" don't show that the work order didn't get placed in time.

Had two repairs to be done, first one done quickly... 2nd, ceiling light fixture needed to be removed. The technician from Associated Electric Inc REFUSED to remove, even though I gave permission. He was afraid the light cover would break as the rim of light fixture was stuck. Had very rude comments, not professional at all. Never want them again!!!

American Home Shield will take your money but will not honor its end of the contract. Do NOT use this company. They have not responded to my requests to fix a washing machine, which is covered. They are dodging and dragging their feet and you cannot speak to a supervisor. Complete rip-off. They even told me to drop my contract and go away.

I am going to find another home service insurance company because I called to get a BUYOUT and they would not let me do it. I have been with AHS for almost 10 years and if they are going to be rude then I am changing. I'm on the internet now. My air conditioner went out and I cannot be at home when the AC man comes out. I work over an hour away and don't get home 'til after 6. Not happy!!!

I am very displeased with American Home Shield. My air conditioner is not working and they said I would have to wait until Thursday for a repairman to come out. I have already had to pay for the service and if he can't fix it when he comes out then I will have to pay again for him to come out and fix it. I understand that have a hard time finding contractors because they do not pay them well, but that should not affect me. Now I have to spend at least three more days in a 90 degree or more house because they do not pay good. I would not recommend American Home Shield to anyone. Try another home warranty provider. You will be treated better.

Like any insurance company, AHS will have no problem collecting your premiums, but will fight you tooth and nail if something needs to be fixed. Our central air conditioner was not functioning. We were told there was a leak and we needed Freon. The technician fixed the leak, but AHS only covered $10/lb for Freon. The unit required 7 lbs and the cost to replace Freon was over $100/ lbs. As a result, it would cost (out of pocket) about $700 to get air conditioner functioning. That is actually more than the entire yearly AHS premium, so why bother even having a home “insurance policy.” AHS is a racket... like I said earlier, they will fight you to fix anything. Items covered, are not really covered. Read the fine print carefully.

We have our AC break down since over 2 months and American Home Shield sent us a contractor who changed the outside unit with a cost of around $800 to us after which the cooling in the house was still not working, the contractors came back and told us the cool in the inside unit isn't working and would need to be replaced for a cost of $1500 to us to which we agreed. 4 weeks gone they were still ordering the coil. When we called an outside contractor to change the coil they told us that the outside unit hasn't been installed properly and is leaking. It has been almost 3 weeks since that happened in 80 degrees weather we have a 10 day old baby at home and the heat is terrible. Every time we call American Home Shield they tell us someone will reach out today or tomorrow and we are just waiting!!! DONT GO WITH THIS COMPANY!

The power outlet kept blowing a fuse. I submitted a claim online to American Home Shield and the contractor called me and said they'd be out within a week. They came out and fixed one outlet and told me the other outlet outside was not covered. I wasn't really happy with it and I had to pay for that outside outlet. And then, there was one outlet that kept blowing in the bathroom from an outside outlet. They fixed the surge protector or the GFI in the bathroom but it kept blowing. So, the contractor had to come back and I had him replace the outlet outside that was blowing the GFI.

My dryer didn't want to heat so I got on the phone and submitted a claim with AHS. The contractor that they sent out was quick and did a good job. The service was good and I’m satisfied.

There was a red light on the salt indicator on our pool and I called American Home Shield. The contractor that they sent out adjusted some things and everything worked out. It just turned out that the pool needed more salt than what we had in it. I would recommend American Home Shield. No matter what we called about, it has always been covered and that's what we’ve come to expect.

American Home Shield's online portal is very intuitive. It’s very easy to use and to schedule something is lickety-split. But it’s hit or miss with their vendors. One time, I had an electrician come out and he was wonderful. I also had a plumber who came out two times on the same day, which was amazing. And even though he was expensive and I didn’t know why he charged me when I already paid the $75, the job was done.

AHS has a quick service and turnaround time. When our air conditioner needed Freon and a new part that holds the Freon, I submitted a claim online with them which was easy to do. I then got an email a couple of days later saying that we had to pay for the Freon which was surprising. We didn’t realize that we had to pay for the Freon per pound. We didn’t read that part. But when the contractor came, it went fine and the AC is working much better now. But our main concern is that if the AC does it again, do we really want to keep doing this? The unit would eventually break.

My doorbell wasn’t functioning anymore. I have an original 1940's chime doorbell and the electricity to it kept burning out. I initiated a claim and American Home Shield sent a company called Wisdom Electric. They came to my house and they said that the wall needed to be opened up, that the electrical wiring had to be changed, and that it was very old and disintegrating. However, AHS didn’t cover the breaking of the wall and that we had to pay that out of pocket.

I had several things done through American Home Shield and I was pretty satisfied with all the repairs. I was satisfied with the repair on my refrigerator and my garage door. Also, filing claims is a whole lot easier than it used to be. I could either go online or on the phone and I don’t have to wait for a representative to answer the phone. I can give all my information there. Before, I would have to wait for 20 minutes for a representative to answer the phone. The only complaint I had with AHS is with the plumbing problems in my main bathroom. The bathroom is really necessary for my mom. She’s 98-years-old and she has problems walking. I called that in on a Monday and the representative told me that I couldn’t get anybody until Thursday. It was an emergency and I didn’t like waiting until Thursday for someone to come out. Nevertheless, overall, I’m pretty satisfied with American Home Shield.

I filed my first claim online to American Home Shield and the process was very easy. The AC wasn’t turning on anymore, and a contractor came out. I showed him the unit, explained to him what was happening, and he jumped right on it and quickly figured out what it was. I have not used the AC very much but it's been working well. I loved the experience and I am very pleased. I have been actually telling my friends about it and how great the service call was.

The thermostat wasn’t working and submitting a claim through the internet to American Home Shield was easy. I’ve always had the service with AHS and just kept it. I’ve been using it for six years and I’m satisfied with the repairs made by the contractors.

I have been using American Home Shield for two years now. I’ve dealt with them in the past on a former house and I was not at all happy with what they did there. But, submitting a claim with them online has been fine and their website has been fairly easy to use. When I wasn’t getting heat on my heater, I submitted a claim and it took three days for the contractor to contact me. My wife was the one at home when the technician came and she said that it went well. The technician knew exactly what was wrong and what to do, and he explained to my wife how to make the heat work correctly. It turned out, it was just a thermostat setting. The house has five thermostats and we didn’t know that all of the thermostats have to be either set to cool, heat or off to make it work correctly. Once we got all the thermostats set, we've had heat.

I called in a claim for my AC unit and the contractors have been friendly and very nice. They've been out several times before and filled the unit up but it would leak out. They came back out because it was in a 60-day period and refilled it for free. The first cost was $10 and if that was the deal for every two months, I cannot afford that. They came out Thursday and they were going back and forth but they finally decided to replace the unit. They said they were just waiting for American Home Shield to give the final okay on it. But I haven't heard from them since yesterday. I'd definitely recommend AHS.

American Home Shield has been very good about sending out people. I submit a claim with them over the phone and we get our appointment set up. But, the company they contracted for my air conditioning unit had been out here a lot of times and they couldn’t find anything wrong with it. The AC sounded like someone was picking it up and dropping it, and my neighbors could hear it from their yard and complained about it. It made a tremendous racket and this had been over a two-year period and I had people out here six different times to get it fixed. And it obviously worked, but it was still not fixed. But that same company also does plumbing, and they've had another fellow come here and repair a problem right away. And he did a good job and was pleasant.

My heating unit died and it was due to a Freon leak. I called American Home Shield and the rep who answered was thorough and asked the right questions. The contractor that came out was very professional and he knew what he was doing.

I opened my refrigerator and realized it was not cold and I had lost all my food. So, I went online with American Home Shield and got a claim number immediately and a message that a technician would be calling me within 24 hours. I thought that it was wonderful. I entered it on a Saturday night and someone was gonna call me on Sunday. I had a party a week later, so I needed it fixed immediately. Ultimately, however, I did not hear back from anybody on Sunday, so I called and got a recording saying that they were closed. So on Monday, I called the contractor. They took all my information and I explained to them that I had a party coming up and really needed someone to come and look at it in case parts needed to be ordered. The woman was very receptive and she told me that she would give me a callback. I was anxious as I had not heard from anyone in a couple of hours, so I called American Home Shield and explained the situation to them.

The air conditioner was running a little sluggish, I would set the temperature and it wouldn’t reach the designed temperature. It was running about five degrees higher. The contractors came out and said that the air conditioner was running like brand new. I asked them if the air conditioner needed freon and they said no. But when it was on, it would make a noise outside. But they told me that it was fine. All that I have talked to at AHS have been absolutely wonderful and pleasant. I’m in the process of purchasing another home and I plan to use AHS. My realtor highly recommends them and I do as well.

We were pleased with the plumbing claim that we filed with American Home Shield. The plumber was prompt and he knew what he was doing. The issue was repaired and everything is fine now.

I filed a claim with American Home Shield over the phone. They were very helpful and had someone out right away. The tech who was sent explained to me that I just needed to reset the thermostat. Now, the issue has been resolved and I’m happy with it. Having a warranty on a property is very helpful. You never know when you might need something like it.

American Home Shield did a real good job on my claim concerning the A/C unit. The thermostat was out so I phoned in a claim to them and while it took me a couple of calls, it was easy. They responded quick and they called me back. The contractor who came out was able to do the repair within 30 minutes so it was real quick and it worked out well. My overall experience with American Home Shield is outstanding. I've had two interactions with them in the last year and both have been very high quality.

I have had three problems that were not resolved. The first one was the dryer that was broken. I called AHS and a technician came and cleaned the thing out. He came out again and he said he could not fix it. I told him he only needed to clean out the vent which goes up to the roof and he said that he does not do that. So, I called another service that cost me $120, and they went up on the roof and cleaned it.

Whenever we call American Home Shield, our experience with the reps are always good and we get a callback from an assigned contractor within 24 hours. The issue with our heating, however, took a bit longer to resolve partly due the fact that there was a storm in the area that had knocked out a bunch of stuff and since the contractor had delayed response. I had to call repeated times to get them in here. Ultimately, when I reached them they had explained everything else and they did come. It took the better part of almost two weeks to resolve the issue and though I understand that part of that had to do with the storm, the lack of communication was certainly not helpful.

We had a leaky faucet for about three weeks and we went online to file a claim with American Home Shield. Submitting the claim was a good experience and so was the interaction we had with the contractor. They showed up on time and repaired our faucet. Overall, American Home Shield did a good job.

When our dryer's drum wasn’t rotating, we picked up the phone and called American Home Shield. The technician came out, found the problem and fixed it. The only shortcoming in this business is if they found the problem and they had to order the part. We’ve had a lot of experience with washing machine and dryer parts going out over the years but this one came in fairly quickly. The dryer has been working excellently since then and I’m well pleased with the whole thing.

I have had American Home Shield for 2 years and had only called them one time each year. Both times I never got prompt service. The HVAC technicians always took over a 2 weeks and counting, to get something serviced and repaired. My house was constantly in the low 90s every day. AHS kept saying they understood my frustration and never helped resolve any problems I have had. They merely band-aid and do the bare minimums to every problem they come across. Currently they said Kentucky is too busy right now and I would have to find my own licensed and insured HVAC company and pay out of pocket for repairs and be reimbursed later, only if they say it is covered. Most HVAC companies don't want to look at something for AHS.

I put in a request for service to AHS, which is pretty simple to do. They sent it to Rapps. I got a email telling me they would call within 72 business hours. Weekends do not count. They called within the 72 hrs, barely. They sent a tech two days later as promised. He diagnosed a bad ac compressor. I was informed he had filled out the paperwork and submitted it to AHS. He said they should be back in about three days. A week goes by and I have not heard from either company. I went to my AHS account and see they put complete on the repair and charged me $80.00. I called Rapps which takes a minimum of 1 hour phone time to get through and then it is 50/50 whether it will drop your call or put you through. They show the work was done and completed.

I had a Fidelity National Home Warranty for 5 years with no problems but decided to try a new company. The customer service for American Home Shield is horrendous! First of all after the sales pitch over the phone with a charming person I decided to go with it. She said I could cancel anytime and within the first 30 days there would be no charge. They make you wait 30 days for the service to begin. I received my contract in the mail with the wrong address and wrong email address. I don't know how it got to me only that the postman knows us.

I cannot even begin to express my extreme disdain and disappointment with American Home Shield. I requested service for a broken refrigerator on Thursday, May 17th; AHS assigned me to a contractor who was unable to complete the service request until Monday, May 21st. I called AHS to request a new company that would be able to service my request more timely and they informed me that since the repair company was replying within the required 48 BUSINESS HOURS, that they are not able to assign me to a new contractor.

Had problem with AC in September of 2016. It took over a month to fix it. It is South Carolina. In September we have 90+ F. But now, May 2018, I found out that repairs weren't done properly and my AC shut down again. First assigned company didn't even bother to call for 3 business days. Called AHS to get different company to fix my AC since first one appears too busy even to schedule an appointment. Second company comes in, diagnoses the problem, submits an order to AHS. AHS does not want to pay for equipment, sends different company to do the same job - to diagnose the problem. They find out that the same equipment is needed. So instead of ordering part and fixing the problem I am sitting third week without AC and God only knows WHEN it's going to be fixed. It is end of May in the south.

My claim for replacement of a leaking GAS WATER HEATER for $ 1,238.40 was TWICE denied by the AHS "Claims Review Team", in-spite of my having given prior authorization by an AHS service agent, after American Home Services not being able to locate a contractor willing or able to do the work, in a reasonable time frame. TWO contractors were suggested; both told me that they could not schedule a visit until the following week; on Wednesday at best. HOT WATER IS NOT A LUXURY, that would have meant at least one week without running water in our house. After being advised by AHS to find my own repair contractor and then submit the bill to AHS, I bought a new heater and got a Certified Plumber to install it.

I started having trouble with my hot water heater and put in a service order with AHS. The plumber that was sent (PRO-TEC PLUMBING AND DRAIN) told me that my hot water heater was not leaking and the water trickling down my driveway was just condensation... He also lowered my water pressure- which of course would slow a leak but def not fix a hot water heater. The issue was not resolved so when I saw it again I contacted AHS and told them what happened and that I did not want the same plumber.

We’ve been without heat for a week and a half now, which shouldn’t be a huge deal in May, but I live in Chicago and it’s been in the 40s. I have 3 young kids and we’re freezing! The service provider clearly isn’t doing an adequate job as they came out and determined we needed a new motor, another tech brought said motor and installed it and cannot figure out why it doesn’t work, original tech comes back and realizes they gave us a broken motor (how could the second tech not realize that?), and now days later we’re still waiting. Cannot get anyone from AHS to respond and keep sitting on hold for ages. I’ve been told the furnace needs to be replaced, but they’re avoiding doing that and doing the least amount of work possible. Our policy expires in 6 weeks and I certainly won’t be renewing. What a waste of time and money.

Our pool pump was leaking so I submitted a claim with American Home Shield online. The pool company called me the very next day and they came out and fixed it. I had to call them back because another part broke after the fact and they came right back out. They were really nice. We had a guy yesterday because the ice dispenser in our refrigerator was broken. That took a couple of weeks because they had to order a part from Maytag. That was fine because it was not an emergency and the refrigerator still works.

I went online to file a claim with American Home Shield and it was easy doing so using their website. We had a breaker that was broken in our box in the garage and their contractor came out and fixed it. The guy who came was fabulous and friendly. He took care of everything and went above and beyond. And he got the breaker repaired the next day. The experience went very smoothly.

My American Home Shield experience was a little slow but it's good. I phoned in a claim for our exhaust vent and exhaust fan and the contractors came out yesterday to install the vent, but the wiring is wrong. They had a plug in and mine is hardwired, so I'm gonna have to request American Home Shield to send out an electrician to do the wiring.

I've had four different issues with the kitchen and bathroom sinks but American Home Shield only fixed three. I submitted the claim by phone since I like to speak with a live person, not a machine, and the gentleman was good. Later on, I got a phone call from one of the ladies from American Home Shield and she was kind of rude saying that in the near future my contract doesn't cover the bathroom sink. But that was their mistake, not mine.

Our air conditioner broke. It was making a noise and the motor went out. I had a pleasant experience when I submitted the claim. I called American Home Shield and told them I was having an air conditioner trouble. The rep was very prompt and courteous on the phone. She said she'd get back at me and about 10 minutes, she called me back. They sent the repairman who came out the next day.

When I submitted a claim for the ice maker on the refrigerator to American Home Shield, I send it over the phone. The process went fine. Service One was very good because I had a comparison from another service call. Before, I put the refrigerator on American Home Shield and it was not repaired. And this guy from Service One came in and he knew exactly what to do. It was a mistake in the manufacturing. They since have revised their manufacturing process on ice makers where they made it all one piece. He came in and put a silicon seal in there because what was happening is it freezes up every couple of weeks and I had to clean it with a hair dryer to loosen the ice all out and get it going again. The guy seems to have fixed it. And the whole thing’s been working better since. He’s very efficient, showed up on time, and worked on it and got it done.

AHS' customer service is good. I had them when I lived in Texas and had no problem with them. But some of the contractors they employ are less than par which has been a problem since I've been with American Home Shield. In the past, I had A to Z Plumbing over and over again and they never knew what was wrong. They had to come back three times 'cause they would forget a part, said that it wasn't under warranty, collected their money and just left. I then hired my own plumber and had it fixed. On the other hand, the recent contractor was excellent. I only had hot water coming out of the faucet. It was a clog and the cold water was completely shut off. The guy knew exactly what was wrong, had the part and fixed it right away. He was in and out in no time and did a very good job. I was very pleased with this company.

We had a plumbing leak and we had a problem with American Home Shield because the first plumber that they sent out couldn’t get to where the leak was, which I thought was strange on behalf of American Home Shield that they didn’t tell the plumber where he would be going. It was under my house. And then the report that he submitted was that there was no leak. We had to get a second opinion, somebody who would actually go under the house. But the reps were incredibly helpful and informative. They let us know what the next steps were if they had not found the leak on the second opinion. It was SDL Plumbing who ended up doing the repair and they were absolutely wonderful. They couldn’t quite handle it during the first time so they came back out and tested the leak and checked everything. They were quick, clean and helpful.

My wife took care in filing a claim with American Home Shield and it was very simple. Whatever she needed to know, she found out and the contractor that AHS sent was terrific. He came in, did an excellent job and the toilet has been working fine since then. I would definitely recommend American Home Shield.

There was an issue with my garage door and I called American Home Shield and told them what was wrong. Then they told me who would be coming out. The guy then called and gave me a time. The tech was very cordial and professional and he was able to repair the door. My experience with AHS has been good and I would recommend them.

We had a breaker pop incident and it ended up busting one of the neutrals lose. I made a claim online to American Home Shield and navigating their website was good. However, when I did it online, I thought AHS created the appointment, and it took half the day before I realized I was supposed to do it. When they send out a universal text, it should say, "You are responsible for the appointment." Other than that, the contractor company came in and the technician was great in terms of professionalism. He went through everything, found that cable, hooked it back up and we were back in service.

My refrigerator wasn't getting cold and I submitted the claim online at first. Then I had to call to do two follow-ups. I told the rep the issue, he got right on it and the interactions were good. The contractor was showed me what he was doing and why he was doing it. He also told me what the problem was and got right on it. But two to three weeks ago, the refrigerator went out again, so I was going to call again to see what the issue was. Still, I would recommend American Home Shield. The problem is not always fixed but I know that if I call, they’ll get right on it.

American Home Shield did well on the plumbing claim. We had a spot forming in the ceiling that they were worried about and they sent somebody out within two days. Sure enough, the spot got larger within those two days and the minute the guys came out and cut through the ceiling, it was soaking wet. It turned out we had a toilet flange that had been leaking for however long it takes to soak all the way through drywall and puddle up in there. The guys who came out did a good job. They were forthright and honest about our expectations.

When I submitted a claim for an icemaker, we had some confusion because I thought the contractor was gonna order the part. The part never came then I called. He said that we were gonna wait on it to see if it works. I let it sit for about two weeks before I called them back. The icemaker wasn’t the traditional icemaker problem where it stopped working. It just wouldn’t turn off. The little switch that makes it stop wouldn’t trigger it to stop. The contractor had to manually do it and turn it off. It wasn’t a big deal, so we kept doing what we were doing. There was some miscommunication between me and the tech, but it was completely resolved. He came back and he replaced the whole thing. The contractor and I had a good interaction. He was a good tech and fixed all other problems. I’ve already told my friends to call AHS.

The AC wasn't working in a sense that it was just blowing out hot air. The phone experience with AHS was frustrating. Someone else submitted the AC claim for me and did it over the phone and the wait time was ridiculous. When I had my first American Home Shield issue I was on the phone for 55 minutes. I had to call back and had the same thing so I will never do the phone experience again. Now I have a new claim in and that is for a vent that stopped working on my Thermador. It's a backdraft and it's a large unit about 40 inches long. I submitted the claim for that one myself online and it was super easy.

The AC wasn't really kicking on so I called American Home Shield and they set up the appointment with it A Action. The air conditioner guy came right away, showed up on time, and knew his stuff. He was here for about an hour and a half and did his job. But what happened was, I went back to New York and my wife stayed here with the dogs. I told her to shut off the sprinkler, but she shut off the AC's breaker box. So it was a mistake. When I had the fella here, I said that as I was paying for him to be there, might as well check out the AC and make sure it has the Freon and that everything was right. He checked all the pressures and everything was great. Everything went smoothly.

One of my A/C units was completely dead and the other one wasn’t too far behind. A guy came out, checked the evaporator coolers on them and found them both leaking. The gentleman submitted the claim to American Home Shield then they called me back and told me what part they would cover and what I'd have to pay to replace both evaporator coolers or to replace both complete units. They were about 12 years old so I was thinking it might be time to get some new ones.

I filed a claim to American Home Shield on the phone for an electrical issue and my interaction with the claims rep was great. The contractor who came in was very nice and very helpful. I was afraid it was gonna be an electrical problem, and he did a testing of everything because I’m gonna have insulation put in my house. We have some aluminum wiring in our home and I had one loose wire before that we had to have fixed. The contractor assured me that it was not an electrical problem and it had something to do with the fan connection. He was able to get everything taken care of and things are good at this point. However, it’s kind of confusing to me how the claim is done. When I call somebody, they do one issue, so every time there was a different charge. That’s the only issue that I have. Otherwise, I’ve been very satisfied with American Home Shield.

My experience with American Home Shield was good. Something happened to my refrigerator and I filed a claim online and over the phone. The website navigation and my interactions with their reps were both good. The technician who came out was really good too. He explained everything to us and since then, my refrigerator has been working.

We've had American Home Shield since we moved here 25 years ago and we've never been without it. Months ago, I submitted a claim for the kitchen light and fire alarms and the contractor that was sent out was very good. He showed up on time and did what he did quickly. The repair helped us evaluate what we needed to do and we've done some remodeling around the work that he did since then. But right now, I'm having an electrical plumbing issue. I got a call from the plumber at YAMAZ Plumbing on Monday morning and he told me that he would be coming down some time Monday to take care of the problem. And then I got a hold of them later on and told them he could come on Tuesday. He said he'd be here on Monday but he never showed up. I called them yesterday and he still didn't come. We've had issues with him before but American Home Shield keeps bringing him out here. He's the only contractor we've ever had problems with.

The thermostats of the AC were not working right. I called it in to American Home Shield and the rep I talked to was pleasant. It took about 30 minutes for him to get a contractor and it was scheduled for an appointment. The contractor was there when AHS said he was gonna be. He was professional about what he was doing, so I was cool with it. And then, problem solved.

Something happened in my garage one morning so I called up AHS while I was on my way to work and submitted a claim. The rep helped me a lot. However, when the contractor they sent got here, he looked at the garage and said he couldn’t do anything and that we needed a new one. It was ridiculous. Then, aside from the $75 that we already paid, he charged us $40 just to close the garage since we can't leave it open when nobody was gonna be there. I've never had that before. I had to call another company on my own to get the issue fixed. I'm disappointed with AHS. After this contract is over I'm going back to Home Warranty of America because they're not a fraud and the people they send out are more personable.

I filed a claim with American Home Shield and doing it online was easier and more convenient than doing it over the phone. The contractors that AHS sent were both very friendly. One was a little harder to understand because English was not his first language, so there was a little bit of a communication barrier. But I was able to understand him enough to get my dishwasher fixed and he did a great job. I use the dishwasher daily and it's working now, so that's good. I also put a claim in for my furnace and it got fixed at the same time. It’s really nice to have the peace of mind if you don't have a handyman in your home. AHS is really easy to work with, it's worth the money and I've already recommended them.

It's been extremely easy to submit a claim with American Home Shield. I do it over the phone and the reps I've spoken with have been very pleasant and accommodating. They'd always get back to us as to what’s going on and when things are happening. The contractors have been excellent as well. We've had a few in the past that were very questionable but American Home Shield doesn't use them anymore. Then after the repair, the appliances have been performing like they were when they were new. Recently, we had a problem with the dishwasher where the control panel went out. They ordered a new one, came, and put it in. And we were extremely satisfied. I would just highly recommend this warranty company to anyone who would be interested in a service on their home.

My experience with American Home Shield was great. We went through several claims with them which I submitted over the phone and I was able to get through quickly. The contractors that they sent out were good. Our refrigerator was broken and the contractor came out to repair the solenoid to dispense the water. And there was a problem with the valve so I decided to call out a plumber and AHS took care of all that.

I put in a claim for the stove to American Home Shield and the representative provided good service. Repair My Appliance came and I'd give them an A+. They have a good attitude and they did a great job. The stove is working as it should now.

The washer has been going on and off for a couple of weeks. The contractor came out and they told me that they needed to order a part which would take anywhere from five to ten days. Then, American Home Shield called me back and said they were gonna have to exchange the washer out which was okay with me. I gave the rep all the information except for two details on what the length was and what it was across.

The fan on the furnace wasn’t turning off. It was constantly running so my husband filed a claim with American Home Shield. The tech did his job and now the fan is fixed.

My air conditioning unit wasn’t working, so I filed a claim with American Home Shield. I went online, clicked a few things, answered a few simple questions and hit send. Then a technician came out and worked on it. Now the AC works like it should.

We've only owned the house for a year and a half. It's been a winter and the heat was not coming out of the heat pump. Opening the claim was good with AHS. What I'm not as happy about was it took over three weeks to get the right part finally approved. They had to keep going back and forth to ask for approval. I talked to the vendor and they told me that American Home Shield had first denied it. Then it took a while to repair so in the meantime, my bill went up really high because it was running on a fan on the heater which wasn't very good. But it's working fine now and when we get the warm weather then it gets cool. I had one other claim with that house for some plumbing and they were fantastic. We were happy with both of the contractors they sent for the claims.

Our washer was making a bunch of squealing noises so I filed the claim and American Home Shield sent a technician. In fact, they had a couple of technicians come over on two different occasions to look at it. When they came, they already knew what the circumstances were. They looked at the washer and identified the fact that there was a bearing underneath it, on the bottom, that had been worn out. It was going bad and it needed to be replaced but they did not have the part to replace it with on the first visit. The first guy that came in seemed to imply that they should have known, based on the description of the defect, to at least have some basic parts available.

Something happened with the knob on top of the stove to the point where it just completely turned around instead of stopping at a point. And then at that point, the knobs on the right-hand side of the stove, the gas wouldn’t come on and the oven wouldn’t come on. I called American Home Shield and all of that was on point. They contacted the contractor to come out and look at the stove, then the contractor contacted me within two days and he made an appointment. He was there by next week based on my appointment time and he was very pleasant. He was informative as I asked questions. He put into order with American Home Shield so that they could approve what he wanted to do.

I submitted a claim to American Home Shield about a month ago about my refrigerator and the contractor who came out was a decent young guy. He looked at the refrigerator and at first, he couldn’t figure out where the horrible noise was coming from. He was here for 45 minutes, listened to it, looked at it and got some information. And finally, he said that it was very expensive to fix. It had something to do with a major repair and he had to send some paperwork in but he didn't. American Home Shield said they couldn’t do anything until he sent the paperwork so he called him but he was out on vacation. Finally, he came back and they got it all taken care of.

There were incidents when I had an appliance go out but AHS wanted to pay a fraction of what the appliance would cost and I wasn't happy with that. But with my claim for my Sub-Zero freezer, my experience was better. I made my claim over the phone since my computer was not working. The contractor they sent was very good and the freezer has been working fine since the repair.

My wife submits claims online, but if I have to do it then I'll have to do it by telephone. My experience with the reps over the phone has been excellent and the contractor that’s been sent out has been fine and good to work with. The most recent claim was for a pipe that's between floors of a two-storey house. And we're still trying to track down where the pipe was leaking at. American Home Shield was trying to get the contractor that came for the pipe issue scheduled to come back out, but I'm busy. They’ve called, but I haven't been able to give them a time when I can be back there yet.

Submitting a claim with AHS is usually painless. I usually do it over the phone so I can speak to somebody. However, we've had a couple of miscommunications when we called. We were told one thing and then when the contractor came out, it was something really different. Their training needs to be upscaled. Also, their contractors are hit or miss. The most recent claim I filed was for my AC. The contractors came out late yesterday but they haven't fixed anything yet.

We had some toilets that were loose and some drain blockage in the sink and in the shower. I went online and typed my claim. Then, I got an email back from American Home Shield about what company I was supposed to contact to schedule the service. It was very easy. The techs who came were quick and very good. They looked at the different areas that needed to be fixed and then went ahead and contacted American Home Shield before they did any work to make sure everything was gonna be covered. Then, they came back and everything was covered. Everything went well and I've been very happy with American Home Shield's service. In fact, we’re planning on renewing for next year.

I had an issue with the pool's motor pump in this rental property and it had to be replaced, which was fine. But a week later, I got a call from the renter saying that the filtration system has a leak. I called American Home Shield and I asked if they can send somebody to evaluate and see what it is. AHS contracted Pool Busters to go out there. And then I got a call from Pool Busters and they said that the filter was broken and that they needed to replace it. I told them that I just replaced it about a year ago. They said I don't have to worry since I would just pay for my deductible and they'd get AHS to get it replaced. I told them that I don't want to pay that type of a deductible especially on a brand new filter. I also told them I'd get my maintenance guy to go take a look at it and I'd call them back.

I had an electrical issue. I submitted the claim online to American Home Shield and the experience was good. The first man came out and he didn't find anything. But the second time, two men came and one of them immediately found the bad plug. Prior to that, I had a leak in my master bathroom and I had a different home warranty company. They came out and said it was this, that, and the other and they wouldn't fix it. When it happened again, I called American Home Shield and they were so efficient and so quick. The guy was here 10 minutes and replaced the faucet. I would recommend American Home Shield.

I had a washer repair claim with American Home Shield. The drum of the washer was off balanced. I have submitted my claim online and it was relatively easy. I really don’t like to out my information out on the web because there's too much going on but for its easiness. The first contractor who came out thought he had repaired the washer. It ran fine but a week later it started doing the same thing again. So I rescheduled with the same agency and they came out and the second repairman was very personable. He explained to me what he was doing and about the type of machine I had. So, everything went well.

AHS is a totally good service and a wise investment. My dryer was not working well and so I called them. Their reps were very professional and the tech did a great job overall.

I've had American Home Shield since I've had my house built way back in the 80s. Recently, I called them to get the garage door opener fixed. We needed to be able to get the golf cart in and out of the garage. It was great and easy to submit the claim. The people at American Home Shield were very friendly. However, the first company that American Home Shield sent out was horrible. They came out three times and they were horrible all those times. They tore up the garage door instead of fixing it.

I submitted two claims online, one for the heater and another for the refrigerator. The guy that came for the refrigerator was great. However, the guy that came out for the heater didn’t know the heater from the air conditioner. It still didn’t work, so I called American Home Shield back as I wanted somebody else to come out. He didn’t do anything the first time, and I sure didn't want him back out here again. AHS said, “No, he has to come three times before we can assign someone else.” And he never called back. As soon as I have time, I’m going to cancel the warranty and go with someone else because I don’t want that guy coming back out here.

I'm absolutely pleased with American Home Shield. My AC was not blowing very cold air. So I called and their representatives were very good. Although I had a couple of other questions and depending on who I was talking to, there were some different answers which was a bit tricky. I finally got someone who knew completely what they were talking about and so I told the representative that I talked to someone the other day who said that they weren’t sure and they sounded confused. This representative said that if there are two different trainers and depending on which trainer they get, they get a different answer.

I submitted two claims online at the same time to American Home Shield and their website was great. It's always done what I wanted it to do. Their service was great on both counts. The contractors came out, looked at the dishwasher and the microwave and didn't take 15 minutes. They had to order parts, which I understood, then when they got in, they called me and then came and fixed it. They were great. They did exactly everything I thought they would do and charged me exactly what they said they would charge me, so I’d have to say that’s a pretty perfect vendor. I’ve recommended American Home Shield several times and tell people to contact them and ask them about their different programs and that whatever program they put you on, that’s exactly what they would do.

I have had AHS for about 5 months now. It was proposed by my realtor and paid for by the seller of the home when we closed. So far I have had to use it several times and have several different experiences, more bad than good. I will explain my current experience that is still unresolved then briefly explain past experiences.

I had an issue with a main line stoppage at my home and a problem with a running bathtub faucet. AHS sent out Shorts Plumbing who circled the home one time, shoved their cell phone in my face about a contractual problem regarding if they could not locate sewer outlet, and then proceeded to tell AHS that my shower handle was broken "due to excessive force," which was not true since I have never forced the faucet and secondly that particular bathtub was seldom used. This voided my warranty on the faucet. Shorts then proceeded to inform me they would come back, though, themselves and fix the sewer problem for $700 and the faucet problem for $400! And left. I had to call an outside plumber and pay $200 to have problems resolved.

I had an issue with my icemaker and dishwasher and submitting the claim online with American Home Shield was quick and efficient. Their website was very user-friendly. It was my first time to ever use it, so I didn’t really know what to expect but I got a good response. I was pleasantly surprised at the ease of submitting it and getting the contractor to come out and resolve the situation with the appliances. The contractor had given me a phone call saying when to expect them, and they let me know when they were only 10 minutes out. Both times, they were very professional and courteous and I was also pleasantly surprised with the service. He repaired the ice box. And then I told him about the dishwasher. And he said I needed a new motor and they needed to order that.

On May 9, I contacted American Home Shield regarding our downstairs air unit not working. It would not work and the temperatures that week were 85-95 degrees. On May 12, a technician from Piedmont Mechanical came out and said it needed a new compressor, it would take 3 days to come in and by the way, he told us he heard a noise coming from our 2nd air unit which cools the upstairs, and suggested we put in a second work order for that repair. He said he could not look at it without a second work order. I even offered to pay him or AHS over the phone so he wouldn’t have to make a second trip, or common sense, order the parts for both units at the same time. He refused.

I place a service call for my dishwasher over a month ago and after the first visit of the vendor I did not hear back from this vendor anymore. I have a month complaining to AHS about this vendor and they just tell me that they are leaving messages to them to call me, this answer is unacceptable. AHS need to back up their customer with other choices other than wait for the vendor to contact me since this has been unsuccessful. Very poor customer service. Very frustrating experience, I do. Or recommend this company or their vendors (a + appliance, they have not respect or consideration with their customers).

I have been a customer of AHS for more than 10 years. They used to provide fast and good services. The only way to contact customer service about issues with contractors is to call and you can stay on hold for several hours. The quality of the service contractors has been getting worse. It now takes 3-4 days to get a contractor to do a service call. I placed a call for a pool heater which had been installed per code. The contractors seemed more interesting in trying to find reasons why the repair should not be covered by the insurance and denying the claim.

AHS was there when I needed it. There was a leak underneath the sink and I had tried tightening everything. I called AHS and they set something up the next day. As it turned out, I canceled it because it had gotten to be so late and I had a commitment in the evening. They canceled that right off and rescheduled it. The reps were good, very polite, efficient and didn’t take long at all. The plumbing person was here literally two minutes. He came and just cranked it again and it hasn't leaked since.

American Home Shield took care of me so far. The most recent claim I had was the air conditioning as it wasn't cooling. I submitted the claim over the phone and had a reasonable time of waiting to get to somebody. The technician that came out was very courteous, informational and professional. He got it resolved that day and it was very good.

The AC wasn't working. The temperature was staying about 82, and it didn't matter what we set it on the thermostat. I submitted a claim over the internet to American Home Shield, which was very easy. You go on the internet on your account. There's a menu there, and you go to the AC not working. And then, we got a message back giving us the vendor's name and stating that they would be calling within 24 hours. Then the vendor called and we set up an appointment. And then, they moved it up a couple of days when they had an opening. They always kept in touch with us. When the time for the appointment came, a guy called us about half an hour before. He said he was on the way. He was very effective, so communication was good. I don't know how they could have done it any better.

We had a leak going on in the toilet. I went online and put an order request in through American Home Shield and their website was easy to navigate. They then assigned me Gaithersburg Plumbing. The representative came out on time, did a good job of fixing the leak, and I paid $125 per incident charged for coming out. So all in all, it was a good experience. With American Home Shield, usually the contractor will reach out early on the next day and a lot of times, these contractors really want to do the best they can because obviously, having a contract with American Home Shield is very advantageous as they do lots of contracts. However, my gripe with American Home Shield is that they automatically assign you a provider for the service.

The AC unit wasn’t cooling and it has been an issue for a few months. I filed a claim to American Home Shield and shortly after, in a day or two, someone from Relaxed Heating and Air came out. I had a good interaction with the contractor. He put in some Freon and resolved the problem. At this time, everything is working well with the AC.

Something went wrong with the heater and I made a call to American Home Shield to file a claim. The contractor scheduled an appointment and they came out. The service done by them was fine.

American Home Shield is far superior to any other warranty company that I had dealt with. They are a lot faster and much more pleasant to deal with. I switched to AHS and I haven't had a single problem since. When there was a problem with the kickstart on my AC, I submitted my claim online then I got an email stating AHS found somebody. It was really easy. They sent me a text message and everything. And the contractor who came was great. He knew exactly what was wrong and fixed it in three minutes. He knew what he was talking about and was really nice. He even a joke with my daughter and waved goodbye to her. Since the repair, I've had no issues.

The dishwasher was broken. It needed some work and it has been fixed. I submitted the claim online which was very convenient and I absolutely love it. I've been with American Home Shield for a long time now and they have always been great except for the house we have in Virginia. It was bad as they did not come out very often. But it has been working very well in Oklahoma. I used to call since we own the house and that was for 12 years. The technician would check out the issue and see what was wrong. Then if there was a part, they would call American Home Shield for authorization and then they would fix it. Also, there was one time when they had to replace the appliance.

I've been with AHS for almost 10 years now and recently, I had a leak in the coil of my AC. My wife called them on a Friday and when she got ahold of them, they contacted a contractor who got a hold of her on Saturday. The communication back and forth with the contractor was great. Because of the cool weather, it wasn’t a real emergency. Still, they were very prompt in getting out there. They were out on Monday morning and were very professional. We needed to reload the air conditioner with Freon and the warranty only covers so much a pound so we just made up the difference. Aside from paying the expense of the Freon, we also paid our service fee with American Home Shield and we did that over the phone. Since the repair, the AC has been working real good.

I’ve had American Home Shield since I bought the house about 20 years ago and having it gives me peace of mind. For whatever cost a month and then with some of the stuff that I can’t do myself, it makes sense to have it. And I stayed with them because of the air conditioners. We'll never know it can go out tomorrow and we’re coming into summer so they’re gonna be working hard.

I've enjoyed having a home warranty because it really gives me peace of mind. When I submitted an air conditioning claim with AHS, they were very busy and I couldn't get a person to come out. So I had to call them about it and the tech came out fast after that. He was great and he communicated with me what was happening. I had him before at my house and I was appreciative that he came back. He was a good person and it was a good company to work for, too. So far, I've referred three people to American Home Shield. My experience with them was fine, but most of the times lately, I have to call instead of having to deal with my claim online because I couldn't ask for certain things online like not sending some companies that I didn't want at my house anymore. So, I wish that I could refer certain companies online instead of just getting whoever they randomly picked.

Definitely get AHS. I had them before and when I bought a new house, I couldn't wait to get them again. The latest claim I had was for our pool motor. I went online to submit that and the experience was awesome. Also, everything was great with the contractor. The motor has been working great since the repair.

I got AHS on the phone because the toilet wouldn't flush and there was stuff backed up into the tub. It was late at night when I did that and the rep I had was really friendly. We got disconnected and when I called back, the rep I got was just as friendly. It was a good interaction. Then, the contractor they sent was great 100% professional. He then ran a snake down there and cleared it out. He said that he pulled back a lot of dental floss and that he thinks it was the cause of the problem. He told me that I can't flush dental floss in the toilet.

The air conditioner wasn’t working so I called American Home Shield to service it and the first person they sent told me that he changed the compressor on the 24th, and then I didn’t need to turn the air conditioner on anymore. On Mother’s Day weekend, it was nice and hot, and on Friday, I turned the air conditioner on. It wasn’t working.

I have used different home warranties now for 20 years plus and American Home Shield is great. One call and everything’s done. It takes two days max for them to get somebody out to take a look at my issue. And when the people said they were coming, they did. We've had seven calls since we bought this house four months ago. And they replaced the refrigerator for us. The contractors they sent out have all been excellent. Every one of them has been cordial and knowledgeable. Also they explained what they were doing. In addition, every one of them who said what they were gonna do has happened. We had a plumbing issue one time and they did the faucet for us. The contractor came and fixed it perfectly. We're happy.

We were having trouble with our toilet, sink and microwave. The toilet stopped and has to have a new sealer inside of it. I called and submitted a claim to American Home Shield. I put in the call for the plumbing and the appliances all together, and when the rep did the one for the microwave, it was incorrectly done. So I told her it was a combination, all-in-one and she marked it as two separate units and so I needed to call back again because otherwise, it wouldn’t have been covered.

The oven was leaking gas so my husband got on the phone and submitted a claim. The reps were very nice and helpful and the company was prompt and called us within an hour. The contractor who came was really good and friendly. He had a sense of what the problem was but he didn't wanna do anything until he knew for sure. He actually felt really bad that he couldn't figure out. So he gave me his card and told me that if I would have any other issues, to call him, tell him what it was and he'll know and come fix it. I was really pleased. I've always been happy with the service that I've gotten from American Home Shield. That's why we've always renewed.

Our washing machine wouldn’t spin. I called American Home Shield and the had someone come the next day and fixed it. The AHS representative I spoke with was very professional, and the contractor did a very outstanding job. When he came, he assessed the situation and he knew what he was doing. And he had the part and he fixed it. The machine has been excellent since then. I’m very satisfied with AHS. And I’m gonna continue using them because it’s a really good deal and protection.

The fridge wasn't working as only cold water was coming out of the ice machine. I called American Home Shield and they got all the information. It took them about 12 hours though to get me an email with who was coming out. I got a phone call the following day from the company, Lonestar, and they set up an appointment. 72 hours later, a contractor was at my house to fix the fridge. He was absolutely phenomenal. He explained everything he was doing, cleaned up after himself and made sure that there were no issues before he left. I would recommend him to anyone. Since the repair, the fridge has been good. I finally got ice back and got cold water back up in the spray. The contractor told me to call him back in about a month after continued use just to make sure that all the parts are good. American Home Shield is worth every dime and if you buy a home, it's something you should automatically do.

Everything has been great with American Home Shield and I'm happy that I purchased the warranty. I’ve only done a few claims, and I'd submit online if it was on the weekend as I couldn’t usually get people to call me back. And my kids were running around, so I had to sit down at the computer to get it done. Plus, the website navigation is very easy. And then if it’s during the week, I'd pick up the phone and call. Everyone I had spoken with has always been very pleasant as well as the technicians who came out. Having American Home Shield is a good idea if you would be buying a house.

American Home Shield sent S.A.P Home Repair to snake our dishwasher and they were very good. The contractor who came was very polite and seemed knowledgeable. There was another issue and he came back. He was very helpful and didn't just tell me what was broken, he walked me through what to look for in the future. There was also a smell that we were having. It was unrelated to the mechanical issue, but I asked him about that. And he told me what the problem could be. We took a look at it and although it wasn't the problem, he told me about other customers who had that problem and what they bought.

The recent claim I had with American Home Shield was for water heater replacement. The process of submitting the claim was slow and it was a lot slower than I had hoped. At one point, the heating had gone out and they were very slow about it. I was dissatisfied with how long it took for them to approve everything. It was almost two weeks before the contractor could come out and replace the water heater.

AHS is a ripoff when it comes to AC Repairs and Services. I just had my first AC service call with AHS and they charged me the $100 Service Request Fee. I had to call AHS just to get a company to come to my house. The service guy just left and on top of the $100 Service Fee it was going to cost me an additional $300 - $400 to have me AC serviced with Freon. So this service call was $100 for the Service Fee, at least $300 to have my unit serviced with Freon, and then add in the $600 for the warranty - this company used to be solid - now if you need your AC serviced you better get ready to dig into your bank account because they charge you for the fee and then the company will charge $100 a pound for Freon. If only I had known this last month before I renewed my contract with AHS.

When you set up an appointment you prepay the $75 "deductible". You spend the 24 hours + for a promised callback from the contractor they've assigned only to have to call them yourself 2 days later. You explain the problem (Which you should be able to do with AHS before forking out $75) they come out 2 days later, only to tell you they need to check with AHS if it's covered. Another day goes by and AHS calls to tell you it's not a covered repair. At this point you're out $75 a week has elapsed and you are in a pending sale situation. I call the contractor the next day only to find out it's going to take another 3-4 days just to get a quote before they can set an appointment.

On the 16th of May I had conversation with rep from Appliance and Purchasing and was given the options for my washer situation. I let the rep know I would like to speak with my husband and get back with them regarding options. I have been having a lot of trouble trying to get back with Appliance and Purchasing to resolve this issue. There is no option set up for customers to get directly to them on phone when one calls. I have had to go through option 4 which takes me to billing. Then I have to verify my info and have them connect me and waited on the 17th of May for one and one half hours and still got no answer.

I will never use American Home Shield again. My a/c coil went out in my attic. They sent a company out to look at it and sent the quote to American Home Shield. AHS will not cover the cost of the repairs. The company said every time they replace a coil they automatically replace the pan and float switch. I called AHS and they basically said it's not their problem. I asked, "Will you just cover the coil and we can leave the old pan and switch in?" They said no. I also have to pay for Freon. My options are either pay 1200 out of my pocket or kick rocks.

I have American Home Shield for my rental property in Florida. I have it set-up to where my property manager has all the information and if the renter has any issues, she knows how to contact the property management and AHS. Having a home warranty has been a life-saver. Everything they do, they do it right. The pricing is fair and there are never any hidden fees.

American Home Shield recently had my dryer repaired. It wouldn’t heat up so I filed a claim on the phone. The technician who came out was awesome. He repaired my dryer and it has been great since then.

American Home Shield is always pretty quick. I submitted a claim through the app on a Saturday then I got a follow-up text and the contractor was out Monday. There was a water leak issue and the contractor ran a stick then I think it unclogged. It was a bucket pipe but American Home Shield doesn't cover that. I had another company repair it and it’s been fine since then.

The two techs they've sent so far have been good. Most recently I called a claim in and the reps were nice, cooperative and pleasant. I was happy because they helped me right away and I needed it right away. I'm glad I changed my home warranty provider to AHS. My previous one wasn't direct where I could understand. I'm old, so I needed clearer understanding and that's one thing I got from AHS. I'm trying to get my daughter to sign up with them now.

We had an electrician come out to fix a switch for our garbage disposal and everything went great. We called AHS, set up the service, and they had somebody out in a couple days. He was a good electrician and he got the work done quickly. The switch has been working fine since the repair and my wife and I are happy with it. All in all, AHS is worth the money and having the warranty beats having to pay hundreds of dollars for something that they can fix really quickly and at a cheap price. I recommend them to everybody I talk to.

I had electrical issues that I needed addressed, shorts and lights not coming on, and a GFCI outlet that had blown and needed replacement. I filed a claim online with American Home Shield and didn’t have any difficulties. The technician from Frank’s Electric went based on when it was best for me and was quite prompt. He was also very pleasant, down to business and very personable. I was very satisfied with my experience.

We've had American Home Shield for about eight years. I've used them a lot and everything has been fine. When our upstairs AC wasn't working, I thought it was probably a cooling issue, but it turned out to be a computer issue. The claim submission with American Home Shield was quick and easy. The contractor they sent found the problem, fixed it quickly and the AC has been working perfectly ever since. He did a good job. It's just been a good experience as advertised and I'd recommend them.

The pool suction wasn’t working well and the spa pump wasn’t pumping into the pool well either. At first the techs sent by AHS said they didn’t do spa pumps, but according to the lady we spoke with, it's covered because it’s attached to the pool, not a separate hot tub. It was Friday and they came back and worked on it on Monday. So over the weekend, I couldn’t run the pool because the spa motor was gone. I wasn’t here when the tech finished, so I had to call AHS and it took me three days to get a hold of the tech. He said he was going to call me back, but he didn’t. I said, “You just fixed this back together but I don’t know if I can run the pool. I don’t want to start it if I’m not supposed to.” He said, “Oh yeah. You can run it.” It wasn’t running for five days. It was hot, so we were building up algae and the chlorine wasn’t circulating.

I had an issue with my stove that just clicked and the people sent by American Home Shield supposedly fixed it a couple of months ago, but it wasn’t fixed right. I have Monogram Appliances and AHS sends people out that are not Monogram-certified. I wait a couple of days for the people to come out but then they tell me that they can’t do anything. I then make another appointment with the people that can actually fix them. I’m just wasting time when I have to schedule the appointment and I have to wait again. And if I try to call AHS, it’s a never-ending hold. It takes forever for somebody to pick up. Nonetheless, the interactions I’ve had with the technicians sent out to my home have been fine. AHS has been timely and it’s nice to know that if something breaks, they can come and fix it, so it has been a good experience.

Our water heater was leaking and it needs to be replaced. I put in a claim over the phone and it was easy to submit but it took a while for the plumber to actually contact us. He came out yesterday but then he said we have to wait 24-hours because we need our water heater replaced. American Home Shield would get back to us, but we haven't heard from them so we're disappointed. We also had claims for issues with our dryer where we had to wait, but not too long.

I called American Home Shield on Wednesday for an issue that I was having with the central air conditioning. I've had a previous claim with AHS and I had no problems with that one. The technicians who came out were very professional. But, this time, I haven't had anyone come out to service the issue that I called AHS about, so the issue still hasn't been resolved, and it would be seven days tomorrow since I first called them about this issue. They told me on Friday that the contractor, 72 Degrees, would be calling me within 24 to 48 hours, but I called this company on Monday and they didn't even have a work order to come and see me. So, I called AHS back yesterday and they said they will resend the work order.

I had two faucets. One was leaking through the wall into the garage and the other one had water shooting out of it. I had to submit the claim on the phone because American Home Shield had no option online to explain what was going on. My interaction with American Home Shield's rep went very well but it was horrible with the tech who came out. He didn’t do anything. I turned off the water at the main div and he said that if we want to fix the faucet with water spewing from it, we have to break through the wall to take it out and American Home Shield doesn’t cover that so I'm screwed. For the other faucet, he cut a hole in the wall. The first one was a rock wall but the second one was a drywall. He looked at it and he said that he can’t see anything. He told me to just call American Home Shield and they’ll fix this. He left and that was it. But he still set out in his car for half an hour after he left.

The hot water tank went out again with the part that AHS's contractor put in. He said that the hot water tank part or the calorifier had to be replaced because it may catch fire. He said something about the heat that's not going to the top and the tank not being hot enough. Also, somehow the wires on the calorifier got to be connected together and not hang out because they could light up and that’s not safe to do it that way. When he was trying to see the problem, he said that on the inside, the tank ain’t no good. He said he was gonna have to order another tank because that tank cannot be fixed.

My oven was overheating. I would set it for 375 and it would almost lock me out, and it’d be so hot you couldn’t touch it and would burn up everything. It was a fire hazard, so we had to stop using the oven. And so after the contractors, that American Home Shield sent out, came, they had to order the part and then they came back. The overheating was an intermittent problem and since the repair, the oven has stayed where I set it, so it’s a good thing.

I love American Home Shield. I’ve never had an issue getting somebody out to fix anything and I continue to renew my contract. I submit a claim online and it’s easy. I always get a callback immediately from whatever vendor they assign or put it out to. My most recent issue was with my dishwasher. It was continuing to refill with water and then overflowing on to my floor. The guy that came out was just nice as he could be, took care of it quickly and was able to do it the first visit, which isn’t always the case sometimes. In the past the contractors have sometimes had to come out, look at it, order a part and then come back. But the guy didn’t have to do that. Also, I never had an issue with something not working after the contractors repair my appliances. It’s always been very well done.

My washing machine wasn’t running and I filed a claim with American Home Shield. That interaction was great. They set it up and I got a call later that day from Island Mann Plumbing. They came right out the next day and fixed it. But I paid American Home Shield with a check when the contractor came out and yet I’m getting a $6 and something charge now. I don’t get it and when I asked them to explain it, they couldn't. They better clean it up because I have been paying a flat $75 when they come out and now it’s $81. If they can’t get me an answer, I’m gonna go to the Better Business Bureau and then to the FTC because they can’t charge me a tax on a check. They put a bad taste in my mouth with that but otherwise, they're always good. They use reliable companies and I’m always telling people about 'em.

I had a problem with the toilet on the first floor of my home, and I called American Home Shield to file my claim. The interactions I had with the rep as well as with the contractor from Dockside Plumbing were pretty good. The contractor took a look at it, assessed the damage, told me the problem, then explained the step-by-step of what he was doing for the repair. I've had no problems with the toilet since then. After a few years of wear and tear, it starts to take a toll on any equipment. And without a warranty, I feel like I probably will be paying a lot more on either repair or replacement, so I find this warranty with AHS to be very valuable.

My experiences with the American Home Shield representatives when I called have been good. I phoned in a claim and a fellow came in to check our refrigerator today. He made the diagnosis, told me he had to get the part, and they would contact me when he would be coming back. The refrigerator has not been repaired yet but the experience has been pleasant and quick.

My shower head was leaking and I filed a claim online for it to American Home Shield. The process was easy. The contractor then sent me a text to confirm the time. Then they came and replaced the shower head, and it has been good since.

My wife called American Home Shield to file a claim for our dryer and everything went easy. They sent out a friendly contractor who let me know what he had to do. And then when he had to get a part, he let me know, too, and he got it done within an hour. Our dryer wasn't heating up prior to the repair but now it is working like it's doing what it needs to. They dried all my clothes really quick. I would recommend AHS to a friend.

When my dishwasher and my microwave went out, I submitted the claim to American Home Shield online. From then, it took about three weeks for the technician to come out. The experience wasn't bad but the whole thing could have been improved. The technician brought a circuit card out for the dishwasher and about a month later he came back and installed the circuit card. If they could have just done everything at once, it would have helped out a lot. But it was like a step-by-step procedure even though the same person came out each time, which indicated to me that he could have done it the first time.

I submitted a claim to American Home Shield over the phone when we needed to replace the bathroom vent and the person who came to fix it was nice and pleasant. He did his job but the vent that he installed is quiet for one or to minutes and then after that, it goes really loud. There’s something wrong with it and I don’t like the loudness of that because it’s not normal. But the other repairs that AHS made were great and the reps were cordial. I’ve been using them for seven years and they always respond immediately.

My AC still has not been repaired. Response to the service request was fast and the service man came out the same day on a Saturday evening. On the following Monday AHS called to verify the repair was approved. But, AHS policy is they order the part (which they did not order until a day later) and ship to the service company with a 5-10 day policy for shipment which I didn't know until now. It's 95 degree outside and upstairs is not usable due to the heat. AHS will only give me an estimated delivery of the compressor, not an actual date. This should not take a week to repair, I am sure in the 4th largest city in the US the compressor is available next day, not a week or more. AHS this is not acceptable customer service. Buyers beware.

Purchased a warranty from American Home Shield several years ago. Heat pump not working beginning March 2018. Called for service when the heat was out. American Home Shield sent United Air Temp. Service call for $125 and contractor unable to get heat working. Came a second time, still no heat. United Air Temp only able to provide an estimate to us directly for a new unit. Called American Home Shield numerous times and they continuously say that they will have a supervisor call us back. Supervisor never calls. Call wait times in excess of 45 minutes. Staff is not familiar with issue each time. Climate changed and now warmer weather - no air conditioning. Just learned, United Air Temp did not provide a diagnosis to American Home Shield. They were only interested in replacing the unit for $7,500 - paid directly to them. If United Air Temp provided a diagnosis to AHS, we could have examined next steps for repair/replacement.

My AC unit was leaking from the inside so I called AHS and they sent a few different vendors because I was getting all different answers on the issue. They did not charge for more than one service fee which I greatly appreciated. The unit needs a new compressor, coil, and drain pan which they are covering. My issue is that it is still going to cost me $2000 for Freon and modifications. I am very frustrated with this. I did not know modifications were not covered, even though that is in the contract. I am not an expert to know what an AC repair modification could be or should be. Bottom line I did not get a warranty to still have to pay $2,000 for repair. I can try to understand the Freon, but the modifications is really bothering me. Please be careful because "if it is broke and cannot be fixed we replace at no charge" is not totally true.

I have two most recent claims submitted to American Home Shield; one was for my garbage disposal and then another for the ice maker. My garbage disposal just stopped working but the guys said that it had stopped working over six months ago. And I don't know what criteria they used. They were unable to repair it so they had replaced the unit. However, American Home Shield refused to cover the replacement of the garbage disposal and they also charged me the service call. I demanded that they not charge me the $75 service call or take that off of the $329 that I had to pay the guys to replace the garbage disposal, but they would not do that.

I called American Home Shield regarding my air conditioner and they said someone would get back to me. And someone did within a few hours. The contractors that AHS sent were very polite and got my AC fixed right away. It was getting hot at that point, so it helped tremendously as I didn't have to suffer through a hot day. I'm very satisfied with American Home Shield and I would recommend them.

Sure Pool, the company sent out by American Home Shield, did a nice job and Bonnie was very helpful in coordinating stuff. I use them regularly for service. When they saw the problem, they told me that it was covered under my warranty and they had me go through. There were some work outside the warranty which I’m gonna pay for separately.

The AC wasn't cooling in my home and it didn't seem like the compressor was kicking on. So, I submitted a claim to the American Home Shield website which was fairly simple to do. It was very well organized and it was easy to find the sections that you need to go to. Then, I had a technician scheduled within 48 hours of submitting the claim because I got it submitted on a weekend and all the AC shops were closed around me.

My dryer had a problem and I submitted a claim for repair on the internet. The technician came out, fixed it and it has been fine since then. American Home Shield did well and it was worthwhile having. I'm very satisfied and I've renewed it for next year.

I went online to file a claim with American Home Shield seeing that I got a real high heating bill. The online site works good and we got the service people here right away. They had to order a part and it took a long time before I had to have my heat off for a while, but there was nothing they could do about it. As soon as they got the part, they came out.

The guy from Robco Enterprises was very knowledgeable and polite. My husband, who spent most of the time with him, was pleased with him as well. My husband submitted the claim to American Home Shield on the phone and it was okay. Everything is great.

My shower handle was leaking from behind it. Submitting the claim to AHS was easy. When the plumber came out initially, he did the assessment and didn't have the right parts because he had to color match my shower handle. He had to order that and then we waited for a little over 10 days until it came in. Then, he came back and installed it. The shower handle has been good since the repair.