American Home Shield Reviews

The toilet was not running very quickly a few weeks ago and we submitted the claim for that plumbing issue with American Home Shield through the internet. The online submission process was great and much easier than talking on my old phone. The contractor, Patriot Plumbing, responded right away to set up an appointment. They came out and got there when they were supposed to. They were in and out very efficiently and got everything taken care of, and the toilet's functioning has been great since the repair.

I called in a claim on my AC because it wasn't cooling properly. The company that American Home Shield sent out did good work. The service tech was knowledgeable and he took the time with the AC to diagnose the problem. He explained to me that the issue was because of the type of unit that I have, which is a zone unit, and that I was low on Freon. He fixed the Freon problem and he checked the motor and some other stuff on the unit. Now, everything is working correctly. I recommend American Home Shield.

I submitted an online claim with American Home Shield for my washer and then I got a response back who they had assigned to it, which was Daryl. Then his scheduler called to let me know that they had been assigned that project and asked what was the convenient time for him to come out and look at it. And then, he was there on time. He was very thorough, knowledgeable and easy to work with. He had to order a part and it was ordered on the same day. And they kept me informed along the way. The part arrived on a Thursday and I was out of town, so he was there that Monday morning. It was less than a week for the whole process.

We submitted claims with American Home Shield for three things in the last month including a garage door, a plumbing thing, and an AC thing. I file claims over the phone because they automatically assign you a contractor when you do it online and there was one that we will not use because of the way they do business and typically, it’s the one that gets automatically assigned whenever we file a claim online. The contractors generally are okay if you get a good one. When the garage door guy came, he was on time within the two-hour limit and he did a good job. And the plumbers did what needed to be done as well.

My ice maker was literally spitting water at me. Then the technician came out and looked at it, diagnosed the problem, ordered the part, brought the part back out and then fixed it. He was very professional and nice. He showed his credentials right up front and I never had to worry about who he worked for. He always made sure he had showed his badge. He texted me and said his name, badge number and the reason he was contacting me. So it wasn’t like a solicitation. He was very specific that I had made the contact and that was why he was contacting me.

The dishwasher's handle wasn't locking and I submitted a claim online with American Home Shield. The online submission process was fine, easy, and user-friendly. The contractor came out the first time and sorted the problem out. But the only thing was that the technician had to go back to order the part, so the repair took three days long. But other than that, everything has been working well since the repair and I'd recommend American Home Shield.

American Home Shield sent Greenway Home Services to fix my oven and microwave. We’ve got new appliances coming since they will not be able to fix them. So far, everything’s been good with American Home Shield.

My father-in-law had a bunch of problems when he bought his house. So, he told us about getting a home warranty. We searched for one and found AHS, so we went ahead and purchased it. The reps of AHS were friendly and they were quick on getting somebody here when we had an issue with our AC. I called and then they said it would be long till the contractors could come out but the contractors called me the next day. The contractor was also able to repair it the same day and I’m in Florida, so that's great on an AC. The contractor was also very friendly and was a gentleman. He was really knowledgeable too. He even told me some other stuff that I could do on my AC like clean it up to keep it cleaner, and what would make it last longer.

I submitted a claim with American Home Shield for my washing machine and it was easy. It turned out that the washer's drain was clogged and it was an easy fix. The contractor was late. I was probably the last scheduled appointment of the day anyway and he called me to let me know he was going to be late. But he got here and took care of it in less than half an hour. But with the AC, we have a whole different story.

The circuit board burnt up on our dryer. I submitted a claim online with American Home Shield and I got a response right back. In three hours and at 8:00 in the morning, Maytag called me, so AHS got it dispatched out to them. Their secretary was very thorough and let me know everything that was going on. She also let me know when she had ordered the part and when it was coming in. And she put me on the board and said I could move the schedule. She called about the first two days then when the part finally came in, she said she’d keep the schedule for the day that she had scheduled to put that part on. It was like clockwork and the dryer has been working at 100% since the repair. All in all, the Maytag company was excellent and American Home Shield was good.

I had a problem with my AC. I contacted AHS then they assigned me somebody. But the AC guy didn’t maintain his schedule and he was not responding to me. Then I wanted to get it serviced from one person to the other person and there was no problem. The AC is working well now. I also had an issue with my fridge but the guy that AHS assigned to me never came back or told me anything. So, I was very much angry. I called him and he told me that he would send me another person to fix it because the problem is beyond his capacity. The last time I spoke to him was a month ago and until now, the problem has not been fixed.

American Home Shield has really been a huge blessing to me. I have a rental and my last tenant really did a number on me. American Home Shield has been very responsive. They set up some professional folks and their vendors were really good as well. So I like the relationship. They have really helped me out. But I was double-charged for one service a while ago. At the time that I put in the request for the service, I misunderstood when the representative spoke about providing my card information or calling back and paying it within 48 hours of the service. I wasn’t real too happy with being double-charged. But I'm disputing that and that aside, the representatives' professionalism has been excellent. Overall, the company is great and the service is pretty good too.

The water heater and our tank broke and spilled water under the flooring of two rooms and out into the garage. And after we got that fixed, we found a leak in the wall in a pipe. Submitting a claim with AHS was fairly easy. I went online and asked for a plumber and they sent one out. Then we ended up having to pay the $125 service charge and an additional $500 for the new fittings on the water heater, which they didn’t cover and I wasn’t prepared to pay for it. So that was a big disappointment. They also don’t pay for the damages, so those are additional expenses that we’ve got to pay. Other than that, the contractors were good and I was pleased with what they did. It took almost a week before everything was hooked back up. It's working good since the repair and I have recommended American Home Shield to my son.

Our heating unit wasn't working. It's the original unit with the house, so it was probably about 20 years old. And it just got so that it wouldn’t work. We have filed several claims during the last couple of years and we've had a number of different contractors come out and refill the refrigerant, work on it and replace things. This time, Air Supply Cooling came out and they did just fine. They seemed to be professional, friendly, answered questions that we would ask. Sometimes they even had to put it in layman terms so that we could understand what they were explaining. However, they weren't able to fix the unit. But they did replace the outside unit but what happens to it is that it will come on, and it will work but then we'll notice that it doesn’t seem like it’s kicking on. I’m not feeling any cool air. And so, we’ll go and we’ll look, and it will say that it’s set for 76, but it will be 80 degrees.

American Home Shield is absolutely amazing. I have a multilevel house and I noticed that there was a waterfall under the shower. I had noticed some moisture a couple of years before but I didn’t know where it was coming from. I made the plumbing claim and it ended up being a relatively minor issue. From when I filed the claim online to when the plumber walked into my garage, it was about 21 hours. It was astoundingly fast and super professional. I had a great local contractor, Contreras Plumbing, to take care of it and they immediately followed up afterwards. It was quickly resolved and there were no further issues. I’m a realtor and so I recommend a lot of home warranty companies but American Home Shield has become my go-to. I had gone with them because I had seen a couple of claims had great results. Now, I have my convenient little story in the back pocket of “Well, let me tell you. I like American Home Shield.”

Our drains upstairs and downstairs were clogged so I filed a claim for them with American Home Shield over the phone. The contractor that came out was knowledgeable, professional, and was able to get the drains cleared. Another time, our sump pump went out and AHS replaced that. My house just has a lot of plumbing problems, so I'm sure this is not the last time I’ll be calling. I've gotten good service providers from American Home Shield and I would recommend them.

I had a water pipe that had a leak in my kitchen, and then found out that it was a plug and a pipe. I called American Home Shield and left a message to submit a claim for repair, then a rep called me and we had a good interaction. I was told by the contractor that came out that I would be paying $10 for a pipe, but I ended up paying $59. But everything has been working since the repair.

When I submitted a claim to American Home Shield for the oven, I did it online and it was very easy and convenient. The contractors took a little long to get the part but outside of that, the service was fine and I had a good experience. Since then, the oven has been wonderful.

We were on a trip and when we got home and walked in our bathroom, there was water on the floor. One of our faucets had failed. And so, I called American Home Shield, and they charged me $100 to have a fellow come out, take a look at it, and tell me that I needed to replace the faucet since it failed. I said, "Oh, gee, that’s gold. A $100 for that.” But he said he couldn't do anything about it. The sink had to be taken off, and they don't do that. So he said I have to remove the sink and move everything. And then, they'd come and replace the faucets and and then I'll have to put the sink back up.

I have a contract with AHS. I requested service April 30, 2018 and as of today the issue is not resolved. AHS assigned a service contractor (Yazd Mechanical) and I received their visit May 5. The contractor barely spent 10 minutes in my house to tell me that the issue was the thermostat. I called the thermostat company and they sent a new device. I was still having the same issue so I spent 2 hours over the phone with the thermostat company trying to troubleshoot the issue. We were able to demonstrate that the issue was not the thermostat but either the furnace control board or a wire leakage.

AHS is horrible about getting warranty problems fixed in a timely manner. I have been without AC for over 2 weeks now. After the 1st AC Company left me hanging for 3 days before submitting they cannot do work for AHS for 20+ days due to workload, I then went to another company that took 6 days to get to my home. Now that the problem is diagnosed, AHS is dragging their feet on getting resolution and resolved. Once my compressor is fixed, I am canceling my agreement with AHS!!

Been with American Home Shield for close to 1.5 years now. Just had a service tech completely miss a 4 hour window and had to reschedule for next week. So I pay $25 per month, had to pay $132 for the service fee, flushed 4 hours of Paid Time Off down the drain and have to take more time off to do the same thing next Tuesday. I call American Home Shield looking for a little compensation back and get nothing. Was told they would talk to a supervisor but the supervisor wasn't available. They said the supervisor will call me back and that hasn't happened yet. I will be canceling as soon as my repair is completed. By the time this is over, it would have been financial benefit for me to purchase a new dryer myself.

1) $780. Return premium still owed nearly 90 days after warranty cancelled. 2) Unpaid claim 90 days. 3) Deducting premium from my checking account on a home I no longer own. I cancelled the warranty with AHS and replaced with substitute warranty company at the recommendation of the real estate broker and title company due to the many problems they and other clients had with AHS.

Eight weeks ago our washing machine quit working. AHS called a contractor to come out. They made it two weeks later. They decide on what was needed and ordered the parts. About a week later they came out with the parts. Could not get the screws loose on the tub and actually stripped them. Had to order more parts then. AHS contacted another contractor. When I asked him why he was calling me he told me that AHS didn't believe the first contractor. So we scheduled a day for him to come out. A week later he arrived and came up with the same parts as the first contractor. So he ordered them and we waited another week for those parts to come in.

I am a first time home buyer and I am not sure if the realtors get some credit for selling American Home Shield “Whole home warranty” but my experience is they are a sham. So I paid nearly 600 dollars to have “coverage” for 1 year on most of the major systems in my home. When it started heating up, I tried to use the AC unit in my house. It was not getting cold at all. So I contacted American Home Shield to investigate. I noticed that they covered leaky pipes also and from my understanding 75 bucks was like a deductible. So a plumber and an HVAC tech was dispatched to my home. HVAC shows up, after I paid the 75 bucks to AHS had to recharge my system, and paid 220 bucks (300) to add coolant to my system. Ok sure it’s r-22 and it’s more expensive than newer coolant. So this made this entire service call, MORE expensive than if I was to hire a private contractor to come and do it. So I am into this already 900 dollars for one single call.

As soon as we moved into our new house (built in 2010), we found that there was a leak on our side of the water meter at the street. We found that AHS does not cover anything physically located outside of the house... so $400 out of pocket on day 1. Now our upstairs A.C. is not working. It took 5 days for them to get a contractor out (in very hot Texas weather) just to look at it. They found that the Freon was low so they put in 5 lbs. (AHS only covers $10 a pound) and we had to cover the rest ($125). They would not even check to see if there was a leak at that time, but said it would be covered if it stopped working again. Go figure, there is a leak and it is not working again. They were able to get someone out in 2 days this time (woohoo), and found that the evaporator coil inside needs to be replaced. AHS covers the replacement of the evap coil but they will not cover the "construction items" to keep it in code... so another $325 out of pocket.

We had our HVAC unit broke. We called on 6/8 to get the outside company authorization and AHS authorized and approved to get it replaced. On 6/13, we called back to check how much they are reimbursing us and I am been told that we need to get a second opinion... Never mentioned about second opinion and here I am without a/c and my husband had a heart surgery... Worst worst worst home warranty company. Highly NOT NOT NOT recommending to purchase their service... it IS a WASTE WASTE WASTE of money.

I have been a loyal customer with AHS since 2002. Every year I renew my contract because it gave me peace of mind. Well, last year we had a few problems so we had several claims. One was because we were painting our laundry room and our washer connection was stuck on from years of being connected. They sent a plumbing company that MELTED my faucet's box when soldering the pipe they cut to attach new faucet!

Pilot light kept going out on my hot water heater. AHS sends out a tech to fix the problem. Contractor came out twice to fix the problem and then a third time to fix the gas leak they caused at my house. Today the pilot light is going out again. I called AHS and they won't fix the exact same issue I already paid to have fixed because they only warranty their work for 60 days and we are 28 days past their ridiculous warranty period. 2 months ago I requested a contractor to come out to fix my pop ups in my pool. I spent $125 to have a contractor come out to tell me that my warranty company does not cover pool pop ups. AHS could have told that to avoid the $125 service charge, but based on the reviews on this site, I can understand why they did not tell me. They are clearly a horrible company.

AC broke on May 27th. Placed a service request May 28th. After 24 hours and no contact from AHS I called them and they said they the tech would call me. 24 hours later I called the tech myself and scheduled an appointment for May 31st. Took a half day of vacation to be home when the tech arrived. After arriving home, 1.5 hours before the tech was due I received a call to inform me the tech had food poisoning and could not make it. They said he would arrive on June 1st at 7 am. Tech arrived at 7:45 and apologized because he out till 1:00 am. Food poisoning and out till 1:00 am?

One of the stove light on my gas countertop was not responsive when it fires. The contractors that American Home Shield sent out were professionals. They came in, did the work, and they cleaned the area so it was quite smooth. And they came here twice. First, they came in to find out what was going on and they ordered the parts. The second time they came in, they fixed the problem.

We bought an older house with lots of old plumbing. So there has been either a joint or a faucet leaking or something to do with one of the pipes. I've called AHS numerous times because we fixed one thing and then something else ends up breaking. I'd go online to file a claim and then they'd send me a text or e-mail that they'll let the contractor know and that I should reach out to him to schedule a convenient time. The plumber is the only contractor that I deal with. I've also worked with him in the past and he does great work. His response time has always been the best when trying to schedule something with AHS. The experience has been okay. Others should definitely consider AHS. I’m glad that my realtor bought me a home warranty because I probably wouldn’t have done it and it’s been a good value compared to the amount of stuff that I found that needed to be done.

I had issues with my air conditioning. The first issue was it wasn’t cooling properly and the second one was it was leaking water all over my basement. I went online and submitted the claim with AHS. The same company has been coming out for the past four years and they’ve always done a good job. They’re professional, they fix the problem, they’ve been honest and that’s all I can ask for.

I was having an AC issue and it wasn’t going cold there. When I submitted a claim to AHS, I talked to their rep and it was great. The rep was able to help me in a timely manner. The interactions with the contractor were great as well. And he was recommending any unit ‘cause he did what he could, but it was just old.

Our refrigerator had no water coming out of the door and it wasn't making ice. I called in at AHS for a service and it went fine. The tech took a few days to get out here but now everything works fine and I'm very satisfied with the repair.

Submitting an online claim with American Home Shield for a garbage disposal was an easy process for me. The guy from DNB Plumbing showed up on time and he was very professional and friendly. He even gave me some tips on some things to do in case I have the same situation again and told me some things to look out for. He was really great. And our disposal has been excellent since the repair.

My fruit extractor was not working so I went online and submitted a claim to American Home Shield. The process was straightforward and the technician they sent was nice and courteous It only took a little bit for them to submit the problem for the piece, to get it back and then to come back to fix the extractor. Everything went okay.

My air-conditioning wasn’t going cold so I called American Home Shield to file a claim. The claim rep was good and they sent A.M.S. of the South out in 14 hours. My interaction with the contractor went extremely well. I was told that anytime that we could possibly request them, if we have any further issues, to please get them.

I have an account and as a Realtor with American Home Shield. So when I try to get into the account online, it tells me that I'm a realtor and not a consumer, so I have to submit the claim on the phone. But I like to call and speak with a representative. I had a pool claim once and we have worked with Aqua-Brite. They were good. I called them to check on the pool equipment and they told me there was no issue. And then Choice Plumbing came second because there was a leak in the pool and Aqua-Brite didn’t do that. Choice Plumbing came over twice. I didn’t like the person they sent me the first time because he was a little rude. But the second person that they sent was nice. American Home Shield has been very good sending me people right away.

We filed a claim online with American Home Shield for our AC as there was no cool air coming in the upstairs bedroom for my granddaughter. The next day, we heard back from the service company that AHS got for us. The service guy came out, checked everything upstairs and then recharged the coolant. The AC was fixed within hours and has been excellent since. I just put an AHS warranty as well on the second house on the property.

I had an issue with the salt water swimming pool which I submitted a claim for with American Home Shield. It was an easy process. They contacted the pool people and they contacted me the next day. The contractor came on-time and communicated well. He did good. All got repaired and everything went well. I had someone who was staying with me from Hawaii and they were with a different home warranty company. They were having a horrible experience. I recommended American Home Shield and they said they will switch when they get home.

We had just moved in to a new place and we had three doors and three keys. We wanted it to go to one key. I found out that that was covered by AHS and I put in a request. They then put me in contact with one of their contracting rekey guys and he came out and did it in less than half an hour. Everything has been okay with AHS. They were also offering a promotion for installing a television, like a mounted TV, and they were partnering with HelloTech. We paid the copay and they came out and did a good job for that too.

Recently my washing machine went out and I made a claim online, which was a fantastic process. The contractors were great too. They brought the washing machine out, loaded it up, put the new one in and gave me a little bit of instruction on how to use it. They were in and out in 15 minutes. Now the new one is working great. I try and tell everybody I run into about American Home Shield and that they ought to get it, and everybody I've talked to is very enthusiastic about it. The process is as easy as it can possibly be.

I figured how to submit a claim with American Home Shield on the computer and I’d rather call somebody and talk to them, but it’s not unusual to stay on hold for over an hour when I try to call them. Circle S Electric came out and they did great. They were friendly and professional. They seemed to know what they were doing and they worked quickly. I was very pleased and the motor still works.

I’ve been with American Home Shield since January but I’ve used it three times and all those times were wonderful. When I submitted the claims online, the user interface was so simple that you just go and put whatever is wrong and then get the work done. I usually submit at night and within the next morning, I would get a call from the contractor which is not even 12 hours. The compressor of the air conditioner wasn’t cooling and the contractor who fixed the AC was polite and knowledgeable. He went straight to the point and went to work. He needed to clean out the back and the AC is working great now which is perfect because the heat gets really bad in Texas. We’re happy with American Home Shield and we hope that we continue to work together.

The guy who came out to look at the hot water heater did a very thorough job. I said the pilot light was off. So he had the pilot light on. But then, we waited and kept running water and I said the water seemed to be getting beyond tepid. And so, something was wrong. He tested and worked on it. He said the thermostat needed to be replaced. So he replaced the thermostat. Then we went to the next process and it worked. When I called in to make a claim, I asked if they could do this and that, and the representative suggested there would be a $75 service fee. I asked if they would replace it if it can't be fixed. She said they would. But the problem got fixed. The service was fine.

I value having a warranty on my property very highly. And although there are a lot of warranty companies out there, American Home Shield is by far, the best. Their rep was very knowledgeable, helpful and concerned. And it only took two days for a contractor to come out when I filed a claim for our refrigerator. He was very friendly and seemed to know what he was doing. He didn't take long to assess the problem and replaced the motor. Everything is good with AHS. I would tell others to go with them.

The dishwasher completely quit working. There were no lights, no power to it, no nothing. I called American Home Shield, got the claim number and they set me up with the rep that they have in this area that services the appliances for the homes that they insure. The guy called me, set up an appointment and came out exactly when he said he would be here. He told me he would have the part exactly when he said he would and he came when he said he would be able to fix it. Everything was real fast, quick and efficient. Everything’s fine now with my dishwasher.

Everything was fine all the way around when I called American Home Shield to submit my most recent claim to them. Their contractor, Accord Appliance, came in just a couple days. Their technician was social and we had a great interaction with him. Having the warranty has been really good so far. It's worth-having and I'm glad I have it.

When I submit a claim with American Home Shield, I call in and they give me an email as well as a text message for the follow-up. Then I get the same thing on which company’s being contacted and that company contacts me about when they’ll have a repairman available. Recently, I had an issue with my AC and AHS sent out Dean's Heating and Cooling. They called ahead like they were asked and when they came out, they got right to it. They diagnosed the problem and they were in and out in about 45 minutes. It was a dream and things went very well.

I bought a house that was used so I have used equipment. I got a warranty with American Home Shield and so, far, it has worked out for me. When the pool heater quit working and the display was broken, I submitted a claim with AHS. The tech had to order a part, then he came out and installed it. It took about three weeks before the pool heater was repaired because of the part issue. But as far as the actual work that was done, all that was pretty fast and simple. And now, the pool heater works. After that, the dishwasher also quit working. I filed another claim with AHS and they sent a tech out. He verified the complaint and replaced the main fuse inside there. And unlike the one with the pool heater, he had the part with him at the time.

The AC compressor was out and the contractor came out and he said they needed approval from American Home Shield to buy the compressor. I called American Home Shield this morning and they have not heard from the contractor. They said they would call contractor and the contractor would get in touch with me shortly. But I haven’t heard anything, and it’s hot in Texas. Every time I’ve called American Home Shield, they’d fix the issue up until now. It's really a pretty major deal, and it looks like they’re dragging their feet on it.

The washer quit and the door was locked so I couldn’t get the wet clothes in there. I went online, submitted a claim to American Home Shield and I got the name of who would come out and a phone number. The technician that AHS sent was good about keeping us informed and he got here when he said he would. Also, he was a pleasant man. This morning, the washer quit again and I called AHS. They are contacting the same people and they’re supposed to get in touch with me to come back out and look at it. It's been exactly a month since we reported the claim and they were out within a day or two. We've been happy with AHS and the repair people were prompt about getting out. If it's on a weekend, that’s another issue but we've been pleased.

We had some light switches in our home that never turn on no matter what we did. The electrician that was assigned by American Home Shield came out within a couple of days and fixed it really quickly, which I wasn’t expecting because I thought it was gonna be something more involved. He's professional and friendly. He said that the light switches have been wired incorrectly. We've been able to turn on the lights in that hallway for the first time since we've moved in so that’s been really great.

There was a bad part that needed to be replaced on our AC unit. So, the technician came out and assessed the situation and ordered the part and then came back out to install it. Our experiences with American Home Shield has been usually easy. We've had to do a claim once before with our air conditioning unit that was needing Freon. We've submitted our claims online, and it just processes our payment that we have on file and with the deductible. And we got either an email or text message concerning the claim. And then, we got a follow up email or text message also for whichever contractor is gonna do the work. We've had good experience with both technicians.

I've had a lot of experience with American Home Shield. Recently, our garage door would not open or close. I called AHS and I got automated responses saying that the contractor company would call me. A guy called me and he was here within a day or two. He's been in my house before and he took care of the door. I had a child at home who dealt with him and our garage door has been great ever since.

My toilet was leaking from the base wherein turning off the water valve was not enough to keep it from continuing to be a problem. I filed a claim and American Home Shield assigned somebody. It was on a Saturday night so I wasn’t expecting to hear from anybody up until Monday. I proactively just sucked the water out of the toilet and pulled the toilet off just to make sure that the water leak would stop. Then, I noticed that there was a bunch of moisture underneath the flooring on the wood, so I just ripped that back and I treated it to prevent the mold build-up and just left it. You could clearly see the root cause of the problem and it was a bad seal. It took about four days to schedule an appointment with the service provider. When they were finally able to come out, they said, “Oh, you removed the toilet so we can’t do anything,” and then left.

I've paid into AHS for several years. Despite their advertisements, the two times I had a Home Warranty claim AHS did not cover the repair. Both times, I had explained the issue in detail. Both times, they ordered out service people. Both times, I again explained the repair needed in detail to the repair company. Both times, I had to pay $125 service fee only to be told by the service people the repair was not covered. I would not buy a home warranty from AHS. I'm telling my family, church membership, clients and friends to avoid AHS like the plague. Don't waste your money.

I contacted AHS on 6/7/18, before 7 am, to request service of my air conditioner. By 1 pm the next day (over 2 hours later) I had not heard from AHS, nor a contractor. I then logged into my account to check on the claim... It listed the company, so I contacted them directly. The company is Four Seasons Heating and Air in Seminary, MS. I contacted the contractor and was told that I would have to call the technician to scheduled with him directly. I called him and left a message. About 4 hours later I called again and left another message.

Its been over a month since AHS approved new air cond. system. Since then it's been chaos. AHS said wrong part was ordered, local AC company needs to reorder & more back & forth nonsense. It's a 94yr old woman (my mom) here & a newborn (grandchild) here. No air in this weather = deadly. I tweeted them & they sent me a tweet that said click a link and someone would be in touch. There wasn't a link there! I tweeted back & no answer. AHS or someone pls send me AHS corporate number regarding the lack of professionalism & concern AHS has shown. It's to a point now (over a month) where no air system is dangerous. Local AC comp blames AHS, AHS blames local air comp & NOTHING has been done.

I am writing this letter to inform you of a A/C unit issue we have encountered. Greenway was selected by American Home Shield to provide a replacement unit for our A/C. Greenway suggested to upgrade the unit from a 3 ton to 4 ton to cover the extra room with changing the ductwork, and this would fix the problem. We paid $7000 plus insurance paid their part and nothing is working properly. We have called numerous times, twice or more a month and we are repeatedly told nothing is wrong.

Since the purchase of our home in August of 2017 we have had two large setbacks. One of our hot water heaters failed just weeks after purchase and more recently our AC unit malfunctioned. When the hot water heater was replaced the company that was contracted through American Home Shield (AHS) refused to replace the braided metal lines (used in new builds and the bulk of replacements completed). Instead they replaced the braided lines with hard soldered copper line at an additional cost of over $350. With the service call of $75, our total bill was greater than $400.

I had to have service on the A/C unit less than a month ago. There was a 5 day wait to get a service call. The company had a 1 star rating and plenty of bad reviews online. AHS authorized me to switch to another HVAC Provider. This one had a lower star rating and more bad reviews online and a 5 day wait also. I called AHS and they only have 2 providers for the entire Tulsa Metroplex. Now almost a month later the air crapped out again and I was being told another 5 day wait for a service appointment. I sweet talked the scheduler and got a "cancellation" for 2 days away. Also AHS only pays $10 per pound for Freon. The service company charges $95 per pound. OUCH. My question is why only two HVAC providers in all of Tulsa and the surrounding cities. Also why do they have such low service ratings?

First technician came on Saturday and I was told that the report would be ready by Monday and will get the call. Did not get any call but got an email that another technical assigned for second opinion. Calls few times to another tech and also called AHS, and they were not able to contact tech. Was told he should be there within 24 hours. Based on first visit it seems there was some issue with coil (wrongly installed) and AHS says this is pre-existing condition and not covered. Not sure what is the use of warranty if the non working AC not covered. This is my first time dealing with AHS and very disappointed. Planning to cancel the service.

I have found that if you need an inexpensive item repaired or replaced this company is good about doing that. On the other hand, my $3000 double oven has been trying to turn itself on since July of 2017 and I have to turn it off at the breaker each time I use it so it doesn't turn on when I'm gone or sleeping and cause a house fire. American Home Shield has been giving me the run-around for almost a year! They say it's in their contract to repair the item but they don't have a company that can successfully repair or rebuild it. They tell me one thing and my local company that comes and does the repairs another. I am ready to sue them... and if I have a house fire because of this oven... OMG! Can you imagine!?!

I applied to this company in 2017 for my one bedroom house. In June of 2018 I needed them to come out and look at my washer which was making some noise. After sending out two different technicians over a one week period, they told me that they won’t cover for the broken washer since it’s not normal wear and tear. I have been paying to this company for months now and now that I actually need their services, they are not covering the cost to fix my washer.

My most recent claim with AHS was for the spa, and I submitted that claim over the phone. I've had a bad experience with some of the repair people and I wanted to make sure that there was a certain service provided they did not send me. So, I called them to make sure they did not, and they did what I asked them to. The contractor who came out was very courteous, professional, and very helpful. He did a great job and the claim went well. Now, I’m having a little trouble with the pump that was put on but I'm waiting to see if it’s gonna fix itself. I have 60 days if I need to turn in a ticket. I would recommend American Home Shield to a friend.

I am totally frustrated. I rarely use AHS and for the record, I have had AHS for 10+ years. Previously, I have had OK satisfaction. Not too much to complain about. However, the most recent experience has tried my patience to the limits. I contacted AHS at the end of March regarding my AC making a noise which my husband deduced that it could possibly be the fan. We contacted AHS on March 25 for assistance. They contacted Total Air, the subcontractor, to come see about the issue. They came out and PRIOR to work, we were told we had to pay $550 for Freon and what should have taken about an hour took over 8 hours. At one point when my husband went to check, the technician was almost upside down inside of the unit. After 8 hours, we were told that it was the compressor, which we had our reservations about. Well, he disabled the AC and we were without air for a few days.

I found some black stuff from the hard water so I asked someone to look at my water heater. It was easy to submit the request, which I did online. But the problem was that it was never clear for me that some of the options were not there and I could not find it. They only have the water heater but not very specific about the items they offer. It was not very clear until I got a call from someone and they said that they would take care of it. When the contractor came, he was very professional in figuring what kind of things and what I needed to do. He said that he replaced the things and if I still have the issue, I need to do more. The guy was good, but the issue hasn't been fixed yet and is still there.

I submitted a claim with AHS for the little valves that are underneath the sink that could turn off the hot and cold water. I filed it online and it was a pretty easy process. My only complaint with that is, when you go and try to submit stuff, a lot of times you can’t really submit exactly what your problem is. They don’t have enough options to accurately describe all the problems you submitted.

I wasn’t expecting to call American Home Shield nor were we expecting a problem up here in our summer home. I went online and got immediate response from them. It was late at night and the next day they took care of it. I’m pleased with American Home Shield but the individual that American Home Shield chose to do the repairs ordered a straight AC unit and not a heat pump. It took a week and a half to get it changed. I called AHS to check the status of the correct outside unit and the rep was very nice. They wanted to help with what they can do. They told me the unit was ready for pick up on Wednesday but they didn’t get it until Friday. We were just glad to get it fixed right away.

The washer was broken. I submitted a claim with American Home Shield over the phone and it was easy. The rep I spoke with was good and the contractor that they sent out came a couple of times because whenever he fixed one problem, another problem showed up. Then, he came the second time and fixed it. He was good and it took two weeks from the time I called the claim in until the unit was repaired.

The price for the initiation fee is high with American Home Shield. It's $100 and that’s expensive. There are other places out there that are cheaper. Also, I wasn’t too happy with the company they sent, Complete Comfort Systems. They charged me $225 the first time the technician came out and he did not even come inside to check the AC unit. He only put some Freon on the outside. But the tray inside had water in it so I had to call him back.

Our pool heater wouldn't start/connect so I had to file a claim with American Home Shield. They sent out their contractor a couple of days ago and it's been working ever since. I had another claim that I also filed online when I had a problem with my furnace during the winter. The online submission process was great, however, it's a 24-hour time period until somebody gets back to us and then another couple of days until an appointment. But it was one of the coldest weekends in the year. When it's 10 degrees outside and the heating in the house is not working, one doesn’t have 72 hours to figure it out. I was later on told that if I call and let them know that it's an emergency, they might be able to do something quicker. But they don't give us the option to do that online.

My AC was blowing, but it was not blowing cold. I put in the request at American Home Shield on Friday and the technician from World Class AC came out on a Monday. There was some actual COD that we had to pay, but he explained what needed to be done and everything was good. The AC has been working well since then.

The house was not getting cool and my electric bills were over $500 for two months in a row. I called over the phone to AHS and submitted a claim. They were great and got it handled and taken care of quickly. The technician was also great, very professional, courteous, and figured out what the problem was. He had to order a part and got it back in and then finished it up the next day.

The old furnace developed a crack and had to be replaced. I submitted the claim with AHS online and their reps were very helpful. They answered all my questions and set me up with Air Pro. Air Pro was quick and efficient. I was very happy with them and I would highly recommend them.

I requested service with American Home Shield online after one of our pipes cracked and the water leaked from our kitchen ceiling. American Home Shield had the CKC plumber come over to my house and I was really satisfied. I found the guy to be a good plumber because he quickly found what the problem was and fixed it. He cut our kitchen ceiling and attached every pipe. Right now, I need to cover the open ceiling so I’m still waiting for the follow-up service.

My AC unit went out so I submitted a claim to American Home Shield both online and over the phone. My interaction with their rep was awesome. When I reported the issue with them, they immediately took over and fixed it for me because at that time, I was out of town. So they got the contacts going and told me when the people would be here and they were here. They called and it worked out perfectly. The contractors were excellent.

Our air conditioner wasn’t cooling at all. The condenser had frozen over completely and it had deteriorated to the point that it wasn’t a cooling factor for the AC. We submitted the claim for that issue with American Home Shield online. The online submission process was awesome and very user-friendly. AHS put a rush on the service order because of the medical problems that we have here with the air condition and the breathing unit, and they did this in a very timely manner. The technician that came over to work on the unit was really knowledgeable and the service was excellent. We determined that part of the problem had been the pressure in the AC unit and the condition of the condenser didn’t seem to be a problem for the actual functioning of the unit. It had frozen over into a big ice cube and all they did was bleed a little bit of pressure out of it, and our AC has functioned perfectly since then.

I prefer to speak with someone when I submit a claim with American Home Shield. But someone had me on hold for a long time so for my plumbing claim with Drain Go, I did it online. I wanted them to check my water heater and my outside water hose bib, and the person who came didn’t do anything with the water heater because he said he couldn’t drain our water heater if it hasn’t been drained every year. It would have rust in it. But my water hose is much better. It didn’t leak anymore. Additionally, he also fixed my faucet.

My air conditioning was tripping the breaker and I submitted a claim online, and it was fine. The contractors sent by American Home Shield were quite nice to work with and I was pleased with them. Our communication before they arrived was concise but it was clear. So far, we're good and I'd recommend AHS.

I have two AC units that are about three years old. One of them, my upstairs unit, went out. I filed a claim with American Home Shield and the first guy from Summer Breeze and Cooling who came out said that I had a leak. I asked him where it was and he told me that it was somewhere in the unit. He also told me that they were gonna put some type of leak stop in the system and that I was gonna have to pay them to recharge the unit. I agreed to that and that ended up being a $400 charge. That happened on a Friday and by Sunday, the unit was not working again.

My washing machine had a problem with the panel. The light would all come on and it would start beeping when it wasn’t in use. It was very frustrating and aggravating. The contractor sent out by American Home Shield was nice and wonderful. He determined that it was the panel. However, it took over a week to get the part. It was an old Kenmore machine and I have a feeling that was why it took so long to get the part. Nonetheless, it didn’t take long for them to do the work.

I've been with American Home Shield for 10 years so they must be doing something right. The online claim submission, which I did for the electric, was very easy. And the contractor, Politzki Electric, was very personable, helpful and friendly, and got the job done.

I got divorced and I don't have anybody here to do any of the minor repair things that I need to get done. So, I got an American Home Shield home warranty. I have been with them for about eight months now. So far, I've only filed a claim once and I did it over the phone. The rep was great. They were right on it. They had Budget Rooter out here right away. So it was great.

When spring came and I switched over from heat to AC, the air conditioner wouldn't turn on. I bought the house in February and we had never tested the air conditioner so I was concerned. I checked all the breakers in the house and I checked around but I couldn’t figure out what it could be. The house was built in 1929 and it had been a rental. Then it was rehabbed in the ‘90s and the people who sold it to me included the warranty as part of an incentive to buy. So I called American Home Shield. I was able to find my paperwork, go online and put in my address. It was really easy, which was good.

I had a washer that went out and American Home Shield sent someone out and checked it out. There was too much to repair that they had replaced it recently. And the wait time was kinda long. From the time they came to check it out, it was two weeks later before I got it. My wife wasn't too happy 'cause she had to wait. We had to go to laundromat. Other than that, everything was good. I've never had a problem. They've always taken care of what I needed, so I was happy about it. The technician was also professional. I just saw him a little short time ‘cause I was going to work. But when I got there, he was still there.

American Home Shield has been good to me and I've been with them for years. I have a claim with them for the microwave and the gas cooker. I call on the line and talk to a rep and do the same regular thing. It was pleasant talking to them over the phone, but it took some time for them to dispatch a technician. The microwave has been changed, but I’m still not happy with the gas cooker. The technician said he’s gonna call AHS back and give them his own findings. They say they’re gonna buy a part, but I haven’t received anything from them and it’s more than two weeks now. Everybody needs a gas cooker to cook.

Submitting a claim to American Home Shield was easy. I just did it online. The techs showed up on time and they were good. After the repair, the AC has been working fine but we didn’t use it much because it was winter. And then when spring came around, we noticed it wasn’t working again because there was a different problem. But it’s been fine since.

My refrigerator was leaking and water kept running from it. When I file claims, I want to call directly from my phone and talk to whoever I have to talk to instead of doing it on the computer. The representative I got was very polite and spoke to me with clarity. I appreciated her and I thanked her for her service. When the technician came, he had to fix and clean something up. Then the refrigerator started working back again so that was good. He was on time and able to get it done. At first, I thought the icemaker wasn’t making ice for four whole days and I called to schedule him to come back. But before he could come back that week, it started making ice. When he called me, I told him the icemaker was already making ice. There was no need for him to come back. When it was reset, maybe it took a little while for the icemaker to be making the ice.

Our A/C wasn’t cooling and wasn’t doing anything. I called American Home Shield to submit the claim, but it was weird because I was on hold forever. They were very hard to get a hold of. They said we could do it online, but I don’t really like doing anything online. The claim was for my house where my son lives, however, they took the wrong information. They were going to do it for the house on Creek Rock and I said that it was the one on Deer Creek. The A/C issue had to do something with the thermostat, so they replaced it and it took them two days to get it done. Other than that, as far as the air condition people go, they were really good. What happened was we had a net or something put in by CPS and our public service thermostat kept messing up. Finally, AHS put their own in it and it has been better.

The American Home Shield representative that I talked to over the phone was very informative. I needed to change all the locks on my new home and the rep told me exactly what was covered, so it was great. Then, they sent out a very professional guy. He told me what he was gonna do and he did it. It took him the time he was gonna spend there. He was also training somebody else, but it was a great experience. I’ll recommend AHS and I’m also trying to change the insurance on my other home to them.

The water line needed to be hooked up to the refrigerator so we called it in to American Home Shield and it was fine dealing with the contractor.

We had a problem with plumbing this past week and the contractors came out and fixed it in about an hour. I was happy and they left. The people in American Home Shield are good, they’ve been great with everything we’ve done with them and we have no problems at all.

A wiring shorted out behind one of the receptacles, and I filed a claim with Home Shield over the phone, which was automated. The contractor they sent out was excellent. They knew right away what to look for, found it and fixed it. However, we’ve had a problem with our washing machine and it’s been ongoing for a year and a half. It doesn’t air out every load. My wife said that out of seven loads she’d done last Monday, it only aired out on three of the loads. Almost everything has been replaced on the washing machine, and it’s still not fixed, which is very frustrating.

My wife went online to file a claim with American Home Shield for our AC. Water was fading into the drain pan and the float switch cut the system off. Initially, I was thinking it was electrical ‘cause my breaker was tripping. The float switch did it’s job cause it’s on the roof or ceiling and kept it from going everywhere. I sent the unit back and then it kept tripping. The first guy AHS tried to send was in a training class and he couldn’t make it. And then my wife got on that he had terrible reviews, so she went back to AHS to request somebody else, who came out midday the following day and she was happy with them. The warranty is coming up for renewal and we are gonna pick it back up for at least another year or two.

This company has employees who don't know anything. I spoke to 8 different people with each telling me something different. They each hung up on me and no manager would call me back. If you are shopping for home warranty keep shopping and don't use American Home Shield. They are horrible and they are not interested in solving problems. They also don't work with emergencies. The companies they contract with are very low quality. You are better off paying more and using reputable companies.

Where to start... I entered a service request due to a burst water heater on Saturday 6/9 at 1413. This was my first encounter with a warranty company, so I also reached out via online chat to seek guidance on what to do next. Here are where the lies start. I was told that they hadn't assigned a contractor yet, so to call back in 2 hours. I called AHS back about 3 hours later and was told that AHS has 24 hours to assign a contractor and 48 hours for repairs. I was given the option to pay upfront and be reimbursed, but I decided to give them the benefit of the doubt. I called and checked the status all day, only to be told that a contractor still hadn't been assigned. At 0944 6/11, I received a text message that a company had been assigned. I reached out to the plumber and they agreed to come by 1200 same day. The contracted company showed up and was very professional.

My recent experience with AHS Insurance Company was very disappointing. I have submitted two requests on 05/29/2018 for both our cook top and dryer that both broke down. AHS sent their appliance contractor Accord Appliance on 05/30 for the cook top and supposedly also for the dryer, and the technician diagnosed only the cook top and found a part is needed to fix the burners. The technician came back on 06/05 and told us they are still missing some parts that need to be ordered.

One of the worst customer service experiences I have had. The automated message just keeps taking you back to the main menu. After 40 minutes on hold I finally got a live person, and she gave me the wrong information. I am trying to get my air conditioner inspected. The HVAC companies I call will not service the unit because I have a home warranty. When I finally did get a CSR at American Home Shield, she told me I could use anyone - it didn't matter. Good Grief, maybe their CSR need more training. Maybe they could answer the phone once and a while. Around and around you go on the phone. The website is not any better.

AHS is by far the worst home warranty company we ever have seen. We have two issues we have called on since we got our policy. The first one was a minor plumbing issue where the primary vendor they use in our area is a massive scam artist working with AHS to make incorrect diagnosis so they are not covered within the contract AND to then attempt to collect thousands of dollars for unnecessary repairs out of pocket. After demanding a second opinion, a junior plumber fixed the issue which was simply a timer on the water heater.

Worst service ever. Our AC unit stopped blowing cold air on a Friday evening. Forecast for the weekend here in the desert was 110. Called AHS and put in a service request. Two hours later received a call that someone would contact us within 24 hrs. Finally heard from them the next morning. Was told earliest appt. would be Monday. Got another called telling me for an extra $50 they could have a service man out at either 8 am or 12 pm. I chose 8 am. We had to kennel our two small dogs because it was too hot for them and decided to stay at our son’s house for the night. We left early to be home in time for the serviceman.

I had my Debit card replaced 3 times. They charged me $41.85 to cancel. Each time I used it to pay for this service someone used my card illegally. The first time I wasn't sure who, the second time I knew it was AHS because I used only with them. A day later it was used to open an account on PayPal with even the 3 numbers on the back of the card. The last person I talked to was rude when I suggest I shouldn't have to pay the cancellation fee. I do not recommend giving your account information over the phone or on their website.

I contacted American Home Shield last Friday afternoon (6-8-2018) about my central air conditioning not working. I was given a company that was in my town but I could not get in touch with them. On Sat I called American Home Shield back multiple times since one of the people just wanted to argue with me. One lady at the end was nice and tried to help and stated that a new company would be sent out. I found out Monday that the work order was put in and one minute later they canceled it without my knowledge. It is now around 10:30 on Monday morning and am not sure if anyone will come out at all. It has now been three days and counting with no A/C and almost 100 degrees. My two dogs are suffering in this. Also they won't even allow you to speak to a supervisor. BAD FORM!!!

We have been American Home Shield customers going on two years. Our realtor highly recommended our purchasing this program since the home we were purchasing had an older AC unit. When the unit started blowing hot air, we called AHS. They sent out Air Link Mechanical who temporarily fixed the problem. A few more months went by and our unit started making a very loud noise. We called again and AHS sent out Air Link Mechanical. This time we were told the compressor was bad and we had two choices. Either have AHS replace the compressor, a covered part, and pay up to 2,000.00 in Freon since it was an old unit, or buy a new AC unit. We were strongly encouraged to go with the new unit because "AHS will just replace each broken part on the old unit as long as parts are available for it for up to the next 7 years and you will be paying high cost to keep running your old unit."

AHS uses no name companies that deliver less than stellar service. I have had a few service requests since purchasing our home 3 years ago. None of the contractors have resolved my problem. One plumber literally just said "I don't know what's wrong", took my $75 service fee and left. An A/C guy came out last year and replaced a capacitor, but that same capacitor went out again and had to be replaced this year, so they clearly put either a very low quality, or a used capacitor on my unit. My A/C went out on Friday night. I called and set up a claim because the website wouldn't let me log on (still won't).

Called AHS to help with a contractor to help with electrical issue. The issue was resolved. Then was told by electrician that I had a leak underneath home so called AHS to help with the issue. Contractor comes out... very unprofessional as can be... tells my wife that looks like damage is self inflicted and we would have to pay for it. I must say I have never been so upset. He makes a temporary fix as he puts it and will come back to make repair but be prepared AHS would not pay for repair.

Air Handlers usually come out and maintain my AC on a regular basis to make sure that if something goes wrong, I'll find out sooner than later. The guys who came said there was a leak somewhere and told me that I needed a whole new unit. The guy said, "We'll fix it." But I told them I have a home warranty, and I'd have the home warranty company send their people out here and deal with it. I called American Home Shield for someone to come and check the AC to make sure whether I needed a new unit or not. When the technician came, he fixed the leak in the unit and put new Freon. He said that I'd have to replace the unit eventually because it’s getting worn out but the AC is good for now. Apparently, there were leaks around the pipe outside where the unit sits. The technician who came was awesome. He was very nice, very polite and very professional. Right now, my house is cold. I would recommend AHS. In fact, my son has one now.

I wasn’t too happy about my most recent experience with American Home Shield. It was for a plumbing claim that ended up not being covered. The plumber came and told me that if it was a burst pipe, it was not gonna be covered. And it seemed like it was a burst pipe but there wasn’t a way to access it. So, I told him I wasn’t gonna pay for it if it was not covered. He didn’t really seem to verify with American Home Shield if it would be covered or what it was. So, I paid a $75 fee for him to say, “There's nothing we can do that’ll be covered under the warranty.”

Not all the buttons or sensors were working on my microwave so I filed a claim over the phone and had an awesome interaction with the AHS rep. They called back and because of my tight schedule, they set the appointment four days later. The Sears contractor who came was very informative and nice. He ordered the part, came back and replaced it. I was totally satisfied with American Home Shield. I may pay so much a month, but if I was to have somebody out for the service without AHS, it’d cost me more.

I only submit claims on the phone and the people I've spoken with at AHS were fine and courteous. We had two contractors come out. One of those was Pro Electric who came out for an attic fan that blew off. I think so much of them that I just hired them to a sizable project right now. And overall, we had an absolute wonderful experience with American Home Shield. I would recommend them to anybody.

I submitted a claim online with American Home Shield not having any idea what the issue was, but obviously knowing that there was a problem with our gas stove. So I put it in, kind of explained it, and the website is user friendly enough that I was able to just submit it and feel good about it. We immediately got a phone call from a contractor who said they were coming out to look at it. And so they called it a gas leak, but that’s a scarier phrase than what was going on; all the rubber seals were shot on the gas stove. So, it got repaired and the stove top now works great.

Our main drain had blocked and was flooding our basement so I went online and went through the AHS claims process. It worked really well. The tech came out within a couple of days. He was very, very pleasant. He knew what the problem was, took care of it and there was no problem at all. We’re really glad that we signed up for the service.

I just bought the house and it seems like AHS offers good service and setup. I submitted a claim online and it was easy. And the locksmith they sent was very friendly and punctual.

We noticed the elements in our wall over were burning all of a sudden, so we had to turn it off. It had an electrical issue and just died, so my daughter filed a claim with American Home Shield on my behalf. The contractor, Dan, came in and he made the decision that the oven was not repairable. After a week, we got a brand new oven. But the guys who brought it said they are not qualified to install, so they left it there. After three days, Dan showed up and installed it. He is a very good guy. He did absolutely the right things. Overall, the service we got from American Home Shield has been prompt and excellent. They have been very much understanding of how difficult it is. I can’t expect anything more and American Home Shield has gotten us for life.

American Home Shield is a very good company and I have been with them for 10 years. I called them recently since my refrigerator's generator was leaking. My interactions with the reps were excellent and they guided me through the whole process. They did their logistics and sent out the technicians to address the problem.

Our experience with our washer claim with American Home Shield was poor. Our washing machine broke and it took them under four weeks to fix it, which was pretty much ridiculous. The contractor was out here three different times. The washer guy didn’t really seem to know how to fix washers. He seemed like a nice person, but not very capable. Nevertheless, eventually, it got repaired. Every once in a while, I still get a code. But, it is not enough to open up another ticket. So, once it breaks again, I'll have to open another one. Also, the people who came out for our air conditioning claim were okay, and its performance after the repair has been fine.

I called in a claim for my AC units and the rep I spoke with at American Home Shield was very informative. She took care of what I asked her to take care of and things went very well. She put the call with Clifton Heating and they called me right back in three hours. Then the techs came twice and they worked on both compressors. They were very professional people and I was very impressed by them. I was also very pleased with them and how they did their services. They explained things and were very informative. Since the repair, both units have been working great. I’m happy and I would recommend them AHS.

American Home Shield have sent three people total to my home and they were competent. The first time, Sandy from Crispy was one of the major guys and he didn’t say very much. He had an assistant who was friendly. The second time, the guy that came out and diagnosed the problem was somebody I hadn't seen before and he was personable and seemed very good. And today, the one who came out was Sandy. He arrived on time and did the work. It’s pretty much done now. He said that they had to order the tray to go underneath the unit in the attic and so they're gonna have to come back out and put that in. But there shouldn't be a problem with that because fixing what was clogging the line means it shouldn't cause the compressor to freeze and the melting ice won't start filling that tray and risk my filling. So, if it takes him a couple of days, that shouldn't be a problem.

I have been with American Home Shield for a little over a year and I've had no problem with them except for my washing machine. I’ve had several issues with it that the vendors did this fix, but it wasn't fixed and they would not listen to me. I still wouldn't get hot water and certain things kept acting up. They came out four times on it and it felt like they were putting a Band-Aid on the washing machine. My latest claim was when N & K appliances did my refrigerator. They were great and very professional. They explained what was going on up to the extent I needed it since I wasn’t that up in their business. I just wanted it fixed and they did a good job with the repair. So American Home Shield did great with two other problems that I had. It was just the washing machine that really pissed me off.

I called American Home Shield and told them about the plumbing issue. Then, they took the information and PK Plumbing contacted me. The contractor was a very nice young man and a real professional. He was also knowledgeable and helpful plus, he listened and looked at the things that he came for. He did what he was supposed to and was in and out. I called AHS when they sent a notice saying they went up $30. They said that instead of going up on the deductible, they just decided to go up on everybody’s premium. Other than that, they’ve been okay. When I got a problem, normally, I can call them and somebody gets out here and gets it fixed. I paid the deductible and they replaced the stove early in the year for me because it almost burned and so, the experience has been great and I would recommend them to others.

We've renewed the policy from American Home Shield when we bought the house. The house had an old AC unit and if it needs to be replaced, it has to be completely replaced. If it gets to a point where the AC failed to repair, we’re gonna need a unit at $10,000 so the realtor said we should just keep the home warranty. The AC just won’t die. It just stalls once every year or two and the techs would come out and they'll fix it for $75, which the copay is, and then they move on. When our air conditioner died, we submitted a claim to American Home Shield. It was alright submitting a claim. The contractors who came were good. I’ve never had any problems with anyone in particular. I would tell others that AHS gives decent enough services and they do a great job of what they do.

We've been with American Home Shield for two and a half years now and submitting claims to them has been great. We only had one company for the refrigerator that had to come out 6 or 7 times to fix the issue. And the other time that we had somebody come out was Hers & His Plumbing and they were great too. The last contractor who came out was great, really friendly and helpful. There was a text message thing that said he was 55 minutes away and then there's a map where we could track him. He knew exactly what he was talking about as well. And then, Sears was awful when they came out. They were always at least five hours late with no call and they didn’t show up until five hours later. But American Home Shield put on our record to not send them again. Also, our interaction with the American Home Shield representatives have been great and we haven't experienced anything bad at all.

I submitted an online claim for my air conditioner. And while I had to wait for five days until the technician came, the service was great. He was very polite and knowledgeable, told me what was going on within the first five minutes, and fixed the problem. I would’ve liked to have him out sooner but I understand it was at the start of the hot weather season so the guys are tied up. And they had us in their list. Also, after the repair, I haven't had any issues with the air conditioner. Overall, we’ve been happy with Home Shield that’s why we keep renewing our policy. I would recommend them to people like me who don’t know much about fixing things like plumbing and electricity.

When I made a claim for the refrigerator-freezer-ice maker online to American Home Shield, it was a good experience and the contractors were professional. They got he job done and kept me informed the whole way. They kept to the schedule and repaired it fast so I was very pleased with them. It's definitely working like it's supposed to and I have no disagreements nor problems. I was referred from one of their current clients and it worked out just like they said it would.

We had an issue with our air conditioning last year, end of June and our claim with AHS didn't go well. My air conditioning didn’t get fixed until August. Also the contractor damaged the floor, ceiling and furniture. I will never let that contractor back into my house again. We had to go through a claims process and it was a month before we could settle a claim with them. But we've been very pleased with everything else. AHS has been very good.

I have a couple of friends that have a home warranty and then my son also has it. And it worked out good for him. I just started with American Home Shield. I went online and filed an AC claim with them. They sent me a text saying that MB Heat/Air would be contacting me within 24 hours. And MB called me about 10:00 that morning. And I was surprised that they came out the same day that I put the claim in. They were great, and the AC's working fine now.

We've had American Home Shield with one of our properties for five years and our experience has been excellent. Their rep was great when I submitted the claim over the phone. But we have a pending request for service and nobody has been sent out. There was an issue on the part of the service provider as to whether they were gonna cover the repair. But we’ve had service on two properties and they’ve been great. One of the air conditioning systems needed Freon and the other system needed a coil replacement. The third system was in an older house that we just bought. It had a damper that we didn't know about and they showed us how to use it. It’s the same company for both calls and the two people who came out were very polite, professional and knowledgeable.

I had a broken sump pump and my basement was flooded. And then, I had a blockage in my plumbing line under my basement, which ended up being a broken plumbing line. I went online and filed a claim to American Home Shield. Their customer service was great and their contractor came out within two days. The first claim, the pump, the contractors had to come back because they didn’t have the right pump to put in. And AHS said they do not cover it. I paid the contractor directly and they came back. Two days later, my basement is flooded again. The pump that they put in didn’t work. They came back again and fixed it. They said that the pump that they put in the first time was faulty.

I had a recent AC issue which I had the same claim for the month before. I had some leaks in my air conditioning unit so I called back American Home Shield and they sent the same company out instead of getting another company involved. The guy came out early and fixed it quick and so far, it's running well. He also told me that it could last a year or 5 years, or it might be another leak in there that they didn't find. The first guy who came out didn't say anything about the leaks in the main system. He cleaned out the whole system on the outside and I was a pound Freon low so he put some in it. I had to pay 110 for my deductible and then I had to pay the company that American Home Shield sent out to me.

The AC wouldn't cool the house down and the air wasn’t coming out of the vents. I called to submit the claim and everyone at American Home Shield has been awesome. Mason Mechanical was out the next day and the tech had the part on the truck with him. The tech said it was the contactor switch he had to change. However, I had trouble with my refrigerator and AHS is sending out a contractor again today. This is the fourth time. The first company was American Appliance that they kept sending, and now they've decided to send out GE. They were just out Friday and they changed the part. It worked all the way up until yesterday, and then it's the same problem. The inside is backed up again and they're always coming out because it's frozen up again.

We've been with American Home Shield since last summer and they’ve been the easiest to work with out of all the home warranty plans we've had in the past. When the main line was clogged, I filed the claim with AHS online and in 30 minutes or so, the plumber had called and scheduled an appointment to come out. The plumbers were on time, courteous, friendly and professional, and they did their job.

Our air-conditioning was leaking through the ceiling. It was broken. I went online to submit a claim and the contractor who came out was great. He told American Home Shield that the AC needed to be replaced, but they weren’t gonna cover that, so I canceled my AHS. They seemed to be doing temporary fixes and not fixing the problem. We had that air-conditioner worked on a few times now.

One of the worst companies I have ever dealt with - Customer service always has a minimum wait of 30 minutes and it takes forever to get a hold of a real person, whom may or may not speak good English. Once you get to a real person, they are so scripted and not able to help. What a joke of a company. I would not use this company if it was free, which is extremely disappointed since I paid a decent amount of money to carry this insurance. They could not even tell me the correct company that showed up to my house. Rather than replacing the item, they want me to wait 2+ weeks for a part on my air conditioner in 100+ degree heat.

HORRIBLE Company and warranty!! We have had American Home shield warranty since last 3 years in Pearland, Texas. The main reason we bought home warranty was because our house was built in 1999, so the appliances are old, mainly air conditions units. Per their warranty, they will repair anything that can be repairable and replaced which can’t be repaired. I pay every month $66.00 premium and $75 + tax ($81.00) for service call.

I filed a claim with American Home Shield for my air conditioning. I have four and one of them wasn't working. The process started out online but American Home Shield made an appointment that they didn't tell the company about. The company was kind of disappointed because I called them and said, "We have an appointment at 11:00. We're at 11:45, what's going on?" And they said, "We don't have you down for an appointment. What are you talking about?" I spoke to them politely and we set it up for another day. The contractor was very nice. He fixed the problem and the air conditioners are both working now. He told me, "Call back if you have any issues." I live in Tucson, Arizona. Today is a 104 so getting the air conditioning up and working was important. AHS has been a nice bonus. I like it. It's worth every penny.

I submitted a claim on the phone for our A/C and the experience was short and sweet. I got the info I needed and the claim was processed quickly. I waited about a day and then I was given the name of the contractor. They called and said the tech was gonna be here by the next morning and he came that morning. He did some troubleshooting and found the problem quickly. Then he said the part he needed was away and he asked me if he could go ahead and do some other jobs and on his way home, he would stop by and install the part, if it was not a problem. It was okay with me and that was what he did. On the way home, he stopped by and it was late, but he finished his job and it was done correctly. I'm very happy with AHS.

We had something busted right behind our bathroom faucet so I submitted a claim with American Home Shield. I had to do that by phone because we had water running out fast. Submitting the claim was very easy and the experience I had with their contractor also went very well. The plumber came within two hours from about 30 miles away, and got us like a little Band-Aid until they can get water going back to the house. They did everything they could. And then they came back two days later and they fixed it. So, for somebody like me that’s not very mechanically-inclined, AHS is always willing to help me get the problem solved quickly.

I have been very satisfied with the service that I've received from American Home Shield. I did an online claim submission for the leaking from my toilet tank and navigating through their website was pretty simple. It took a while, though, before the contractor was able to come out. I made the claim over the weekend and the tank wasn’t repaired until the next business day, on Monday or Tuesday. When the contractor came out, he was prompt, efficient, and very friendly. He fixed the toilet and it doesn’t mess up anymore.

It was for the garage door that I filed a claim online with American Home Shield recently. Everything went smoothly. The website navigation was so easy and convenient. Phillips Garage Door was the contractor that they sent out. The technician was very polite and really good. He did everything he had to do and I was very pleased with his work. The garage door is working now. Overall, my experience with American Home Shield has been excellent. I've been very happy and pleased with every claim that I've done with them. They were fast and several other contractors that they've sent have been very professional. They were amazing and on top of everything. I really like them.and I'd highly recommend them.

The water and ice weren’t dispensing in the refrigerator and so, I put in a claim to American Home Shield. I did it online and then I got a call. When the contractor came, he replaced the computer board and the guy said it needed to reprogram so he then left and now, he is coming back. I called again today and would wait until Monday.

The central air conditioning unit in our house had a leak and American Home Shield's contractor came out once before and put some Freon in it. But it was really hot in the house, and so I called AHS again less than a week after that. And then a guy came out and went up to the attic, and without even taking anything apart, he said that the evaporator was freezing up on the cords up top. He was gonna charge me $1,300, out-of-pocket, for the job and with AHS paying him a couple of thousand dollars at the same time, that would be $3,000. They could’ve gotten us a whole new unit for $4,000. I have spoken to AHS and they’ve told me what they cover and don’t cover. And the guy that was working for them knew those.

The module inside the electric starting module went out so the contractor that American Home Shield sent out had to put a part in it. We ran into some issues because when they first came out, they thought that it was gonna be under warranty and it wasn’t. And then we went on for about a month but AHS covered it. Since then, the water heater has been alright. But it’s awful and terrible that it takes 45 minutes to talk to anybody at American Home Shield.

My faucets were leaking so Steven A. Mills Plumbing came out and replaced them. I called American Home Shield to let them know that the faucets and the hose that Steven A. Mills Plumbing replaced in the kitchen were leaking and the lady I spoke to said that I would have to pay another fee. I called back and I asked if the work that Steven A. Mills Plumbing did was still warranted. They looked it up and told me it was so they came back out and replaced the part.

My air conditioner wasn’t working as well as it should have. I called AHS and they were nice, professional and they helped a lot. We have a service where we do checkups twice a year, and the tech said that we had no Freon in our air conditioning. He was knowledgeable and he seemed to fix the problem. He also told us we have 60 days to contest it if something goes wrong, but so far, it's been fine.

I really like American Home Shield's service as of right now. When I need something fixed, I’d call them. I have to pay them a monthly thing, and their contractors have been very punctual and really nice. I’ve already recommended AHS to my sister.

American Home Shield is the worst. I filed a claim for a microwave and from January to April, they couldn’t fix it. They never got it repaired, never replaced it, and never did anything. I even went to their accelerated service and talked to a guy named Pete. He said he was gonna call me back. He did, but nothing followed through. The people that AHS had working on me were so bad that they changed their name to try to get more people to come. I knew I used them before because they were using the same phone number. I asked AHS to switch me to Washington Appliances instead, but they wouldn’t let me change so I was stuck with these people. I had to call them all the time and they never called me. I will have to buy a microwave which cost $450. They should’ve given me money.

The pulley that lifts the garage door broke. A contractor, 495 Garage Door, came out and told me about their diagnosis with the garage. But American Home Shield said they don’t cover the part. I think it was pretty bad. It was just a part of the garage that it should have obviously been covered. And to me, it was a simple thing. AHS said that the only thing that they cover is the motor. They say that they pretty much cover everything and that if it can't be fixed, then it has to be replaced. So, I just wound up paying the garage people and they fixed the door for me. AHS didn't cover anything but they still charged me $100 deductible and didn’t reimburse any of it.

The mechanism in the toilet tank was messed up so I submitted a claim with American Home Shield. I always call because it's hard for me to do it online. And the representatives are always very nice. Plus the guy they sent out was one of the nicest people that I've ever dealt with. He came out for one thing and then he said, "Hey, is there anything else I can do for you?" He was just overly professional and courteous. He's good at what he does and knows everything. I wish they covered more, but I don't wanna pay for more. So everything is always good. I would recommend them.

My son was happy to see Budget for a minor repair job, although they came three days later. With American Home Shield, it usually takes a long time for somebody to come out. And I told my dad a couple of times that I had some problems with them. American Home Shield should have an AC team and send somebody out to look quicker. If it was my company, I would try to deliver more. A problem with the washer and dryer is something we could all live with but they ought to have a faster response team. In that situation, they would surely help a lot of people who have to have somebody for reasons like age. Nevertheless, we are all good.

I'm going on my second year with American Home Shield and when I submit my claims, I do it through online. When they call, they tell me that an appointment’s gonna be set up or not. And A-US Air of Texas, the contractor who came for the AC was very professional and they got right to the point. My ac has been working great so far since then.

We had a garbage disposal that was going out and we had our toilet that kept running. I submitted a claim with American Home Shield online since I had multiple problems. I was able to actually express my multiple problems when I did it online versus the automated system on the phone. The guy who came in was very good. He assessed both situations and checked the garbage disposal as something was wrong with it to where it wouldn’t come back on. He ended up changing it out.

I’ve had American Home Shield at two different residences and it has been a great experience. I had 2 different calls in the last few weeks. They did a good job and I appreciated it.

Our oven made a pop sound and then it wouldn’t work at all. My husband submitted a claim online with American Home Shield, and it took about a week for Sears to get out and take care of it. The technician was really good. He had a good support staff that he was talking to on the phone quite a bit. He couldn’t fix the oven and had to order a part for it which would come in 10 to 15 days. And luckily, we were heading into that nice weather here in Portland. We could barbecue, so it didn’t matter. The part came, and everything’s doing great on the oven.

I submitted an online claim at American Home Shield for a leaking pipe and it was easy. The contractor that came was timely, efficient and kind. The pipe is working great now. I would recommend AHS overall.

We had an AC issue. It wouldn’t work. I submitted a claim over the phone to AHS. The claims process went very smoothly and everything was fine. The contractors came out and put a part on it but that didn’t seem to fix it, so they came out again and put another part on. It took them four days to get the repairs done. Since the repair, it has been good.

I submitted the claim for an air conditioner recently via phone to AHS and it took five days for a tech to get out. It was right when the weather started turning hot and they were just overwhelmed. The contractor was Budget and their tech got the job done. He was in and out. This was a good experience but I’ve had some really bad experiences with AHS early on. One of them was when somebody came out and fixed my air conditioner and it wasn’t fixed properly. And it took a better part of a month to get somebody to come back out because the person who originally fixed it became unresponsive. It took many tries for AHS to bring somebody else back out. During that timeframe too, which is about two years ago, it could take anywhere from 30 minutes to an hour if you called before anybody would even answer from American Home Shield.

The air conditioner was making a loud noise and it wasn’t cooling, so I called American Home Shield to submit a claim. Everything was fine with the contractor that was sent out. The technician showed me exactly what was wrong, and what I needed and didn’t need. He fixed the AC quickly and it has been working fine since the repair. I have recommended American Home Shield to my mom and to a couple of other people, and I told them how my experience went.

Submitting a claim online seems quicker and most of the things seem to break outside normal business hours. So for the AC repair, I filed the claim online and it was very quick and easy. The contractor called me the following day after making the request to set up the time for the technician to visit the house. Then the technician called about 20 minutes ahead of arriving to let me know that he was on his way and I met him out there. He was able to resolve the problem within 16 to 20 minutes and since then, the AC has been perfect. This repair has made the space a lot more livable. So far, I've been very happy with American Home Shield and I signed up for their service to provide coverage on a rental property.

Speaking with the American Home Shield rep was very good. I called in on a Thursday for my air conditioning wasn’t working and then the tech came out Monday. They were wonderful to deal with as well. They said they would call me when they were coming out so that I could leave from work and have plenty of time to get there, which they did, and really made the experience nice. And I was really impressed with the guy that came out. He explained it all to me and took care of it really quick. So, everything's working great now.

I purchased a house and I needed to have it rekeyed. I submitted a claim to AHS online and everything was easy. It's so much easier to deal online than on the phone with people 'cause we're humans and we make mistakes. So sometimes if you say one thing, it's written down totally different. Everything was fine with the experience with the contractors and everything went well.

For the computer-savvy, navigating through the website wasn't bad. I filed a claim online for our oven and the contractor was all right. He fixed the oven after he looked at it and it has been very good since. I've already recommended American Home Shield to several people.

We waited 45 days to get our washer repaired. They took our fee upfront. Never fixed it, no one ever called us back. 20 calls to them, including Amy **, in their “corporate office” All email addresses for management were bogus. This company is very dishonest. They lie, as she did and never deliver what you pay for. Worst Home Warranty company. Run from them as fast as you can.

My air conditioner broke on Wednesday, May 30th, the temperature outside was 92 and inside it was 82, so I placed a service call to AHS. The service provider assigned to my home told me they couldn't schedule a service repair until the following Tuesday. Since that was out of my contract response time and unacceptable, and nearing 5:00pm, I placed another call to AHS. Every time it's a daunting process of repeating information and long hold times. After explaining the situation again and making them aware that I have a daughter with asthma and two pets, I need service very promptly. They said they would try to find another company to respond and if I didn't hear back by 8:00pm that night, I was given AHS's emergency 800 # to call. No one contacted me.

I paid for insurance that covers all of the appliances in my home. My a/c stopped working in April, I have had technicians come out 6 times, and my a/c is still not working. It's now June, over 100 degrees, around 115 with the heat index, and American Home Shield will not honor my contract. They keep sending out the same incompetent people who just say they can't fix the a/c, and put me back in queue.

Recently purchased AHS. Two months in I call to have my AC fix. I set up the service request through the automated line. Quick and easy. Fast response from the HVAC service tech. Comes out to do work on my system. Says he doesn't have the parts, but he'll look into the warranties on the machines and fill out the paperwork to have my AC fixed.

We called American Home Shield during a 100 degree week when our air conditioner broke. AMD refused the air conditioning repair company’s locally sourced and readily available parts. Instead, they opted to ship in a cheaper part from Houston which caused a 6 day delay in service. Yes, we had an extra week of 100 degree temperatures with no air conditioning so they could save a buck. Customer service representatives have long waits, some speak limited English, and none of them were able to assist.

I was able to resolve this issue with the company. AHS paid the warranty up to the maximum on the policy. Read your policy and understand your limits! Working with the consumer affairs advocate from AHS was a pleasant experience.

I contacted AHS on 2 Jun 2018 and informed them that my hot water heater was leaking. They initiated my claim and informed me that I would receive a phone call scheduling service. On Monday AHS contacted me and informed me that a service technician would contact me to set up an appointment for Tuesday 5 June 18. I asked if I could get a service tech out sooner and was told no. The next day a service technician (Drain **) showed up and informed me that he would need to call in the diagnosis to AHS and would let me know if the water heater was covered. Five minutes later he informed me that I would need to pay $600-$700 above what the warranty covers as a result of State Codes. I asked what State codes he was referring to and he stated that I had to replace a gas line and expansion tank. I informed him that my son was a Master Plumber and looked at the water heater and stated there was no code violations.

1st let's start with the dishwasher, 1st they send someone out who does nothing but take dishwasher apart and say it's my fault it is not moving water up through arms, then sticks screw driver through the filter. Then I complain and get second opinion from company. And they come out and replace latch to open door and refuse to fix the arms that don't spin and the filter which is part of the motor does not turn but all they pay for it the door latch. Now I am going around with the air conditioner, they send out company who diagnosed it from the driveway. They did not have a ladder to get into the attic, then said, "Oh if this other pipe leaks you have a problem," then I pay another fee.

The American Home Shield site was very user-friendly when I had to file an online claim with them because my air conditioner was not cooling. Then I had to file a second claim because it froze up and I did that over the phone. The agent who helped me was very good. The contractors came and fixed it the first time and then they came right out the second. My AC is not big enough for my house and I can’t keep it below a certain temperature, so it’s an ongoing issue. But since the repairs, it is working as expected with it being at the temperatures I’m allowed to. Overall, I’m very happy with American Home Shield. I’d definitely recommend getting a warranty to anyone.

The air-conditioning wasn’t working properly and kept running all day. I went online to submit a claim with American Home Shield and navigating through their site was straightforward. After filing the claim, it took a day for the contractor to get here. The interaction with him was very good and he was very knowledgeable, and the problem was fixed perfectly. However, I have an issue with the $75 fee. It should be at least about $50. But other than that, the AC is working fine. The equipment is old so I have to be gentle with it.

I had to call American Home Shield a month ago due to my air conditioner which wasn’t pumping out cold air. And then they scheduled service four days later. Fortunately for me, I’ve got a second air conditioner and I was able to pump it up. The technicians then came and they were friendly and knowledgeable. I’ve used them before. The air conditioner has been working good since. A lot of times however, American Home Shield is not so quick, and they don’t get the best contractors. I just had a water heater that went down then the contractor was not very good and tried to hook me for a lot more money. What American Home Shield gave me in reimbursement didn’t even cover the cost of the water heater. So, sometimes, they really make me irritable.

I've been with American Home Shield for a month, but I was with their sister company last year. I submitted a claim online and AHS was very easy to work with. The contractor they sent, ARM Mechanicals, was good. They were very pleasant and professional and they solved the problem fairly quickly.

It looked like my dryer burned the electrical socket on the wall. So, at first we thought it was the dryer and I was trying to figure out if insurance covered the dryer but it didn’t and then we realized it was just the wall. So we were able to get that for an electric claim with American Home Shield and the guy that came in was fabulous. I put in the claim at night and the next morning I got a text message from the technician asking a little bit about what was wrong with the socket or if I could explain to him what was going on. And then he asked when it was good to do the service. He went above and beyond. He went outside to check the electrical box to make sure everything was functioning well and the wires worked fine there. That was a killer deal for 75 bucks so we were super happy.

I call things in with American Home Shield and I had a problem with them once. There were some hose bibs on that were not working properly and the covered items in my contract say hose bibs. But when the person came to the house, he said that none of the three that we had were covered. I told the rep on the phone that it was the problem before anybody came and the girl on the phone said they were covered, and she set up the appointment. I was totally confused by it. The contractor that came to fix them called American Home Shield up too because I said, "They said it was covered and you're telling me they're not." As it turned out, the person from American Home Shield that I spoke to shouldn't have sent anyone out because apparently, when they were talking about hose bibs, they were talking about the connections for the washing machine inside the house. That was the only time I had a problem with them.

I had an air conditioning and also a dishwasher fixed through American Home Shield. It was very easy to submit a claim online. I got a response right away and the contractors has been great. The only one I had a little bit concern was the vendor they used for the dishwasher, the Dell Appliances. They had to order a part, but they had sat on the part a day or two. They didn’t call me until I called them to ask them about the part. And they said, “Oh, yeah, we’ll set up another appointment.” And then it was two days later that they showed up. So it’s kinda delayed it a bit. But other than that all these guys are smart. Overall AHS has been good. I appreciate their quick response and their very systematic process. It works great and I also like their website. I recommend them. My friends have different companies and I’d tell them I have a great experience with AHS. If they want to move and get a better service, I would tell them to move to AHS.

I called American Home Shield and submitted a claim for our toilet. Working with their contractor has been great. He talked and told us what he was doing. Since the repair of the toilet, it has been working fine. However, we also had a problem with our air-conditioning and AHS hasn't fixed that problem. Their technician said that our unit needed an air compressor and some type of electrical strip and the part has yet to arrive.