American Home Shield Reviews

My wife’s washing machine acted up so I called AHS and gave my credit card number and paid them $108. A guy came out the next afternoon, fixed it and went on about his business. He was very nice, very clean and very knowledgeable. My wife and I are happy about it.

American Home Shield's representatives were very helpful. They gave me my options and I lined up the person to come, and they told me that the person would be giving me a callback within a couple days. And he called on his way out, which was the way he was supposed to do it. And he came out, and I ended up having to pay a little bit extra because there were two more locks than we originally needed to be done, but that was not a problem. I paid him on the spot, and he was in and out in 30 minutes. The repair made our home safer. We had just bought the house and a lot of people had keys. The process of submitting a claim with American Home Shield has been simple, and if it's something that’s covered, it's definitely worth the money.

American Home Shield is great. The only problem I have is trying to call and getting through them. But it has been better since there is an automated system so I don’t worry about talking to anybody. There was a time when my garage door would keep going up. I would let it down and when I came home, it would be wide open or I would get ready to go and it would come down then it would take itself right back up. When I first called American Home Shield, I ended up having to cancel the scheduled appointment then when I rescheduled, Edelen’s Door & Window came out. They fixed it and so far, it’s doing good.

There was water backing up from under the toilet and we thought it was a stoppage. I called American Home Shield to submit a claim for that and the experience with the rep who I spoke to was good. The plumbing company, Turbo Rotter, called me to set something up within an hour. It was the same company that I had last month. The contractor was supposed to come the next day, but then he called me back 20 minutes later. He had a cancellation and so he was able to come out within a half hour after that. The experience with the contractor was good. We have septic and we had a lot of rains. The contractor explained what was going on and that it wasn't a reoccurring issue but a new issue. And he went through and explained what they need to do and what the cost would be.

We bought a new house. I had a few things done and one of them was a rekey for new locks. STR Realty Rekey came out and they were very professional, helpful and did exactly what we asked. I called ahead of time and I had a couple of questions about different locks they had and they gave me some advice that if you want universal keys basically to go buy a certain lock. There was a certain brand to make sure all that was done. I submitted that claim online to AHS and the website was very easy to navigate. I've done it twice now since I've been a customer of AHS. However, I did have another incident that I was not happy with the resolution. It was a little fine print that they kind of threw at me that I thought should have been covered.

I filed a claim with American Home Shield for a light switch that didn’t work. A guy came out and looked at it, and he figured out that we needed to get a new ballast so he ordered the part. But the contractor never completed the job because I got a call saying that the issue wasn’t covered and so the guy was not gonna come back.

It took American Home Shield a week to get a technician out for our air conditioner upstairs. It was the first available time that the technician had. The technician was very nice and knowledgeable, but he did not communicate at all. It was really frustrating because it took almost a month to get our AC working and it was really hot. The technician was waiting on a part, but I was calling and because they were booking so far out, I was trying to go ahead and get on the schedule, so that when the part arrived, it wasn’t another week before they could come out. And he never responded to my calls. I called and left probably a dozen messages over the course of two and a half weeks and never heard back from him. But when I got American Home Shield involved, I heard back from them almost immediately. American Home Shield was great.

I had an A/C problem. I submitted a claim online with AHS and they sent a tech out. He said that it had a blown fuse, so he replaced it right away. The unit is 17 years old and it had to be replaced. And AHS said that they wouldn't cover that unless it was completely out. But as long as I kept putting the fuse in there, it would keep working. There was no sense in that and it was going to be costly every time I called AHS for that, which was about every three weeks or so. So, I replaced the whole thing.

My recent issue was with the gas leak in the furnace. I filed a claim to American Home Shield online and the website was very clear and concise. The techs were able to come in as quickly and resolve the issue by fixing a lot of points for the leaks. They were great. They were very kind and informative. American Home Shield is a great service to have in terms of being secure for issues around the house.

On the very first day that we had hot, humid weather, we had our AC on and running but halfway through the day it just quit. The first company that American Home Shield got a hold of called me and said they can schedule me two weeks from that day. I told them to put me on their schedule, but I also told them that they can get cancelled because I was gonna make a phone call. So then I called AHS back and they found another contractor that could come out that day. The tech from J&A South Park was in and out and just hurried. It didn’t seem like he wanted to be there but that was fine. It was the end of his day, so I’m sure he was trying to go home. He did what he had to do and got the job done. The AC seems to be running as it should now. And so, I would always tell people to buy a warranty whether it’s a car or a house.

I did an online claim with American Home Shield for my clothes dryer. Compared to a couple of years ago, they've updated their online site and it's now quicker and more focused. But there were times when I made a request online and no one called me within a couple of days or so, and I had to file the request again. But most of the time, someone responded and came through, and appeared satisfactory. The service and my interactions with the contractor were great. The serviceman that came out has been coming out for a couple of years so I know him. He’s very friendly and professional, and he does his job well. The dryer has been working well since the repair. I’ve recommended American Home Shield in the past month or so because of their reliability. They get the job done.

I've been with AHS for five years now and they’ve done a super duper job. I then had a problem with my AC. It was the first time that I've had a problem with it. We do our claims on their automatic thing through the computer and in less than a minute they click and they send me somebody. It's very fast. The guy who came out for the AC was wonderful. The first time he came, he wasn't able to fix the unit because he didn't know the root of the problem. It's been cool in California so it wasn't so bad but then all of a sudden it warmed up to almost in the hundreds. So I called the guy who would come out and when I got ahold of him he told me to call American Home Shield and I did. They then gave me a new service guy who we waited for five weeks and I had to call AHS twice, but he came out and fixed the unit. He set it on the thermostat and it's working fine.

The air conditioner was out and we had it worked on. I submit my claims over the phone and call them, and AHS has been prompt. I'd like to choose the people who would be taking care of my issues on my own but the people that they choose are okay. I looked up some of the things on the company they assigned to me in the local review guides and they were about a 50/50. By the reviews, if I had been given a choice I probably would have chosen somebody else but I didn’t have a problem with them. They did what they promised on time, and they were fine.

I agree with many others: AHS employees were professional but their choice of partners causes issues. My major complaint is with the way that AHS handles AC repairs in that they state that they will only pay a maximum of $10 per pound for replacement refrigerant. My system uses R410A which is commonly listed for $150-$170 for 25 pound containers or $6-$7 per pound. The contractor has billed $55 per pound for the refrigerant which equals to a 685% markup. I understand that companies need to make a profit, but this seems like the contractor underbid their repair agreement with AHS and is making it up by grossly overcharging for the refrigerant.

Placed service request for AC not working 05/25/18 in the morning. Service person showed up at 2 pm on 05/26/18. I was told that there were a few options for getting AC working. Our cost being anywhere from $1000 to $5000. Since it was Saturday, repair person stated that he would not be able to get specific costs on parts, etc until Monday. Did not hear from repairman until 8:45 pm on 05/28/18. He sent a text explaining options. The less expensive option involved ordering a compressor and he stated that it could take days. The most expensive involved installing a new unit and that could be done right away.

I have been with AHS for the past 17 years. For the past 3 or 4 years I have had problems with my AC every summer around the same time. Someone comes out say it's this, that and the other. Well finally this time they say it need to be replaced. Contractor that came to my home told me that the parts that needed to be ordered were outdated could no longer get them. AHS agreed to purchase heat and air pump. They telephone me and told me what my out of pocket expense would be. I said that was fine, please place the order. They said the Contractor would call when the unit was in to set up an appointment. I had not heard from Contractor nor AHS so I called AHS. They put me on hold and told me that the Unit was with the contractor. Told me to contact contractor to set up time.

On May 20th I reported a Hot Water Heater failure to AHS. I paid AHS the required $75.00 charge and I was referred to LiveGreen Plumbing Services that I called on May 21st and was told that the earliest date they could provide the service was May 24th between 2-5pm. At 4:30pm on the 24th having heard nothing from LiveGreen I attempted calling both numbers to no avail. One rang and cut off, the other said the mailbox was full and disconnected. A call to AHS resulted in a rep trying both numbers and getting the same response. On the 25th I called AHS to request another contractor and was verbally attacked by a rep who claimed that I must have missed the appointment and when I objected, said that if I spoke to her "in that language" she was going to hang up on me. This call resulted in her "instructing" me to call the company and request another appointment.

My landlord provides an AHS warranty with her home to promptly take care of maintenance issues. My central A/C has been out for two weeks and there is no solution in sight. The unit began making a high pitched squealing noise from the outside fan on the morning of May 15. Then it stopped cooling. I called AHS and they said the earliest they could get someone out was May 17. They used a contractor located nearly two hours away. When he arrived he found ice on the Freon supply line and said he could do nothing until the unit had thawed. He said he would try to have someone come back in the afternoon. I received a notification that someone would be there again be there between 12 & 4. No one came.

I purchased a home warranty with American Home Shield specifically for my A/C because I rent out my home during the summers and I didn’t want my renters dealing with any heat issues in Oklahoma. Well, sure enough, my A/C went out. I paid the $100 service fee to have a guy come out and was VERY disappointed to find that the warranty ONLY COVERED 10 PERCENT of the cost. That is a joke. Thankfully, the guy who came out did the bare minimum required so we can switch warranty companies and get it properly fixed in a month.

I have been an American Home Shield customer on and off for quite a few years. Never again. I'm going to have to file a complaint against them with the BBB. Sears and A&E is the worst repair service I have ever seen. After months of service calls and money spent, my fridge still isn't working. I would not advise that anyone use them.

I reported my oven not working in Feb. Here it is end of May. Nothing. I was told in March by the guy they sent out the oven was not repairable. I'd need a new one. I've called over and over and still nothing. I'm actually sitting on hold while writing this. They said 5 minute wait. I've been holding for over 15 minutes but believe me when your monthly payment is due they don't hesitate. Update still on hold 38 min.

The contractor that AHS sent did my bathroom sink and cleaned my A/C. He fixed my issue and left. I had another claim within the same week and that was for plumbing. One of the toilets was stopped up and the other one was leaking from upstairs to downstairs. The contractor for that was fine as well. He said that if he had to do anything else, he would have to go through the wall or put a hole in the wall. But it hasn’t been leaking since. I compared AHS to some of the other plans and I was going to cancel them one time because there was another company that was a lot less expensive. They were almost $20 less than AHS. I pay $100 for AHS to come to the home and I've used the warranty twice so it pays for it. I would recommend them.

When I submit a claim to American Home Shield, I usually do it online. I talked to somebody on the phone, but you know how it is when you’re calling and you’re on hold. So, I have an account set up with them and so I just go in and send it and it’s very easy. Recently, the refrigerator stopped cooling so we made a claim and they sent a guy out from Universal 1 Repair. He looked at it and ordered the motherboard and front panel. He replaced everything but it didn't help at all. They said it must be the compressor and so they came out a week later and put a new one but it still didn’t work. This whole process took about five weeks and we’ve been living out of coolers for two weeks. AHS brought us a mini fridge to use and that helped us out.

My toilet was running slow. I went online and submitted a claim to American Home Shield. The claims process was great and my issue was fixed by High Priority Plumbing and Services. They're always within two days, so I like their work. They're very friendly.

I've been using American Home Shield since 2002. Recently the AC was not cooling so I called AHS to get a contractor sent to my house. I went online to file a claim and it was easy. I also talked to them on the phone once or twice and they're very helpful. The young man that came here was very knowledgeable and professional, and he let me know what was going on while he was working on my machine. The house is now cold like it's supposed to be. I recommended AHS to many friends.

We bought the house a year ago and during the times that we have used American Home Shield, we've had really positive experiences, being a new homeowner. That was why we renewed with them. Most recently, the temperature started going up so we called the AC claim in. I had to do it all automated and it was a weekend but someone reached out to me within that day of calling. The technician gave us some suggestions over the phone so we kinda started the process. When he came out, he repaired it quickly, promptly and thoroughly then he gave us some other recommendation. He had also come out once before for an issue with the air conditioner so that was nice and he was able to help.

I filed two different claims with AHS, one for the sump pump and the other one for the bathtub. I submitted them both online and the process was easy. Their response was the quickest I've ever had since having them. 2 Sons Plumbing came and they were great. I had them come back and fix one because they said it wouldn't be covered by AHS, and I was able to feel comfortable with them when they came back and did the work that was off the insurance. I'm very satisfied and I'm gonna use AHS again.

I called a claim in to American Home Shield for the water heater that was leaking. Within a couple of days, the contractor came out but he was really rude. He had a bad attitude with the way he was talking and he didn't care to answer any questions. He was not professional and it was upsetting that American Home Shield has a rude contractor. I went with my own people for that repair but I didn’t get my $75 back. I had called American Home Shield back so they can review it and they can give me back the $75. The first time I called, the girl was really nice and it looked like she knew what she was doing. She was very apologetic and understanding about it. But then the second time I called back about it, the guy that talked to me was just mad. Maybe he was just having a bad day but he said that they don't give a refund, that that is not part of what they do and that they had never done that before.

My dryer was making a terrible noise and the icemaker in my refrigerator wasn’t working, so I filed a claim for both with American Home Shield by phone as it was more convenient for me compared to filing online. The AHS representative was polite, understood my situation and he took care of it very quickly. I love the contractor that AHS sent. They were very knowledgeable and the best at what they were doing. They needed to order a part and they did it right then and there. Within a week, they were able to come back with the new part. American Home Shield always served me very well. I’ve been with them for about 17 years and I would recommend them to a friend.

I had two plumbing issues and Performance Plumbing was good but Agility Access Plumbing sucked. The guy from Performance came out and worked on my garbage disposal. He had a brand new part in the truck and he just put the new one in so he was fine. But when Agility Access Plumbing came out to do the water heater, they ended up putting pipes on my front porch. So if water leaked out, the front porch would be flooded with water. It was a stupid, nasty, tacky job.

When you buy some new place and all the appliances are in, you never know if there's a problem or not. Getting a home warranty is the smartest thing you can do. It takes so much worry out. We bought a new condo and did a lot of research before we went with American Home Shield. It was rated the best. It's pretty expensive but then you use it and then it's pretty cheap. That's the way it works.

Recently, I had to have my dryer replaced. I called American Home Shield and they took my call. The contractors came out the next day. They were very professional and good at what they were doing. He explained what was going on with the machine. He said that he would turn that report into AHS and AHS should be getting back within a few days which they did so I didn’t have any problems at all with getting things replaced. I also had a washing machine that they did about two years ago. Also, an air conditioner was done previously and it's still working without any problems so far.

I called American Home Shield because of a leak on my basement floor, which appeared to be the water heater because of that's where most of the water collected. However, the plumbers sent by AHS said that it was not the water heater and recommended that I instead call a HVAC person to service the furnace. The plumbers said that AHS could "transfer the ticket" to a HVAC person, and that I would not have to pay the service fee a second time.

I've been with American Home Shield for a lot of years. When I had an AC issue, I contacted them and the rep I talked to was good. She responded quickly. Then, the person that came in from A-US Air Conditioning of Texas was great. I was gonna upgrade the system and the contractor told me that the whole inside unit was gonna cost $2,000 while the outside unit was gonna cost $4,000. I did my research and if you'd get a very large and expensive company like Jon Wayne, they would do it for $7,000. Then, a small company would do for $12,000 for the entire deal. I then called Home Shield for the cashout and they only gave me $685. I was disappointed and it took me a little while to talk to them about the situation. I was also gonna cancel because I talked to my friends and they didn't really like it. But other than that, everything was good and they told me that I have to wait for my cash back now.

I had a three-in-one claim with AHS. There's plumbing, electrical and air conditioning. Submitting the claim took a while because when I got the renewal done, I was told that I could use it as a one service rather than three separate services. So, there was a confusion in communication and a massive delay in solving the issue. It got to that point where I had to escalate it all the way to social media to solve it.

When we had an AC issue, I called American Home Shield to submit a claim. The rep was good, but sometimes they take a little bit longer with scheduling. I've had them for four years now and since I've had problems, I've never gotten a reimbursement. I always buy a new one by myself. Other than that, American Home Shield is good.

I filed a claim back in November 2017 for my oven that wasn't functional. American Home Shield sent out a company and they told me that they needed to order parts. However, that company didn’t call me back for a month or two so I called AHS. Finally they came out, replaced that part and the unit got worse. It wasn't even turning on anymore. The technician who came said that he has to replace the oven. And that was the last time I heard from them. I called American Home Shield and told them the situation and they said that they have to look into it. But they didn’t call me back. I called them after a month again and they said the same thing. They have to contact that company and figure out what’s going on. And nothing has happened so far. My oven has not been fixed for over six months now.

I was an American Home Shield customer before a long time ago. And when we bought the house, the first thing we did was get it back. Most recently we submitted a claim for a bathtub leak. My husband called them and the technician they sent came after two days. He was very pleasant. He was in and out and he fixed the problem. Since then, everything's been perfect. I told all of my friends that they gotta have American Home Shield it's worth it.

We had a couple of leaky toilets in the house that we were renting out. We called American Home Shield and they sent somebody out the next day. It worked out really well. Our renters dealt with the contractors and they said everything was great.

The contractor who came for the air conditioning was cordial and nice. Since the repair, the air conditioning seems to be working the way we expect it to work so that's good. It was a positive experience with American Home Shield and I would recommend them. Also, when I submitted the claim, I did it online, which seemed to be a lot faster that way.

I have a washer and dryer in a rental unit that's not working. My husband unplugged and replugged it but it did not work. I called American Home Shield and they sent someone out but he was not able to repair the unit or even move it. We thought he was coming back. But I went on my email and saw that there was another company that was supposed to come out instead. So I called them today. They called me back and they are going to call Whirlpool to make sure if the dryer off the washer is covered. If not, there's a separate charge for that.

Submitting a claim for my air conditioner was painless and easy. I did it by phone since that was what's closest to me. I didn't have a computer with me. However, it took them a little while to be able to get somebody out. So, we were without an air conditioner for almost four days which was pretty rough in the summer time. But it's good now. Overall, AHS' a fast and reliable way to get something fixed in your home especially if you're a single mom.

When the oven was doing weird things, lighting and then not lighting, we called it in and the claims representative was good. The contractor gave us a call a day later. He changed his schedule for us because we couldn't be home at the time they had it for. He was really nice to switch it and work around our schedule. He came out and fixed it. Everything has been good so far. I like that it's usually really good business when American Home Shield comes and I've always been happy with the work they've done. Having the warranty on the property is very valuable. We never know when something breaks down. We don't have to worry if we have money saved for it. I've recommended American Home Shield before and I would tell my friends it's great. It's a good company to have.

My wife and I are veterans and we have two little kids. A sewer line burst and we had to turn the water off. We have sewer water throughout the house and it's been a nightmare. I filed a claim through American Home Shield’s online service and their website was pretty steady across the board. But we got tossed around for over eight hours in one day just to get the same answer. For piping or sewage blocks, if you don't put it in for emergency, it takes forever for the contractor to come out. AHS expedited the claim but then the plumbing company that they went through wasn't available.

My air conditioner needed Freon. I submitted a claim with American Home Shield over the phone and the representative was pleasant. The contractor they sent out was informative, helpful and knowledgeable. And the service went fine and fast.

The washer wasn't draining so my husband submitted a claim with AHS. There was a lot of miscommunication because the contractor or somebody there wasn’t communicating with AHS. They thought that we had all the parts but when the contractor came, the parts weren’t here. So we had problems trying to get the pieces in. The contractor also had to come twice. It was back and forth and it wasn't an easy process. The whole thing took over a month.

When I had a plumbing issue with the garbage disposal on my rental property, my renter called me and reported it. I said, “Let me take care of it,” so I called American Home Shield to send someone out to take care of it. They dispatched somebody, and got it scheduled quickly. The rep got there and looked at it, and took care of it within a matter of minutes. It ended up being something very minor. My renter said BestWay Mechanical was great and came in very professional.

I purchased the house in January and that was when I got American Home Shield to protect myself. The home had some older appliances in it and the AC was one of them. A couple of months ago, the upstairs AC would not cool down. It was running but it was just hot air. I was out of town and someone told me about the issue. I handled everything on the phone. I called American Home Shield and scheduled someone the day I was gonna be back. They got someone out right the next day and the man from Certified Heating & Air Conditioning was very professional. He was on time and he got the job done. He repaired a leak and put Freon in, and everything has been working perfect since. It was a great experience and I was very happy with it. With the summer, I definitely need the air cool.

My experience with American Home Shield has been perfect so far. My blower fan was not working and the AC was getting on but it wasn’t putting out air. I submitted my claim online. Within 12 hours, they called me and just verified that I did the claim, what was the problem and they said that they would have somebody call me within the next 48 hours. That happened and everything was scheduled within a week. The contractor came to the door. It was raining then so I was surprised he came on time as scheduled. He was very professional. He told me who he was. Then he asked me what the problem was and if I could show him the unit. He looked inside where my breaker box was. He told me what the problem was. He said he'd be done in an hour and he was done in 45 minutes. Everything has been working flawlessly so I'm very happy with their level of service.

I filed a claim for a repair of my ice maker in my fridge online with American Home Shield. The contractor that they sent knew his stuff and was quick. He had to order a part which took about four weeks but since the repair, everything has been good. I got this AHS coverage by buying the house and the AHS administrative system is not very good in terms of keeping track of the plans. I had two plans and one plan should have been voided because I put a request then under the first one which ended up going under the old homeowner and it never got fulfilled. It was a little messy in terms of their account keeping in relation to the address. But AHS is a good program to have so that I don’t have to worry about major expenses relating to the house. It is well worth it for peace of mind.

I had a stove that was not working. I submitted a claim to American Home Shield over my computer and right away, they sent a technician. There was some stuff that wasn't heating up and they replaced it. Now everything works, but I'm still waiting for my refund. It's been four weeks now. What happened was the computer didn’t take the payment, so it was unpaid. Then the computer went ahead and took it and I already paid it over the phone. But I like American Home Shield.

American Home Shield sent out a Sears repairman for my refrigerator. Unfortunately, because the line is frozen, we would have to thaw out our refrigerator and freezer in order to have that frozen line unthaw and then hopefully our ice maker will start working again. All my experiences with American Home Shield and their service providers have been excellent. And they do a great job of keeping us informed of what is going on and where we’re at with the process.

The fan motor on the compressor outdoors was bad. I called AHS and the rep said they’ll have somebody out here. And it only took about 15 hours from the time I called to the time a tech came out. The tech seemed to be really knowledgeable about what he was gonna need before he even got here because he had called and asked what we were having problems with. He even brought parts with him and it took him about 45 minutes, and he was set, done, and over, and he was gone. Everything has been working perfectly since the repair. I'd recommend American Home Shield.

I called AHS for a blower repair and the claims representative was great. He was a nice guy. Since the repair though, it still doesn’t blow right. The blower seal does not seem to be blowing like it’s supposed to even when the temperature goes all the way up. But I would recommend American Home Shield because it was easy to deal with them and the price is worth it. Having a warranty is very valuable ‘cause I don’t have a handyman in my life and you know when to prowl them for little things.

The first company that I had from American Home Shield was a scammer. The claim was for a leaky pool pump and he came out and said that it wouldn’t do to fix the leak because the high pressure was the real problem. And AHS denied the claim because they don’t cover things for high pressure. Si I did a Google search and found out this was what he did every time. He collects the $70 fee and knows that by blaming it on high pressure, AHS is gonna deny the claim and then, he sends another text message later saying that he'll fix the problem for 250 bucks.

I have rental properties and I filed three claims to American Home Shield at the same time. I did a claim for appliances and an AC for the other claim. I did it online at the start. AHS's site is user-friendly but because I have more than one property, some of the properties come up and some of them don’t. AHS should fix it where all of the properties should come up at one time.

One morning, it was very cold in the house and the air conditioner was not shutting off. You can tell the air was on and that the room was definitely not 99 degrees although the thermostat was registering that it was. I called American Home Shield and they got a hold of Hospitality who came out and replaced the thermostat. And then, they checked the outside unit to make sure everything was working okay. The contractor was very pleasant, professional and prompt. He was also nice, polite and answered any questions I had. Since then, the air conditioner has been fine and people should definitely go with AHS.

A breaker for our Whirlpool tub and some of the electrical outlets were not working. I initiated a claim with American Home Shield. It took them a week or two to send someone out, but the first contractor did not fix anything and left. Then a second contractor, Baker Electric, came in and their technician took a few tries at repairing the issue. After a couple of attempts, he finally figured out which outlet was messed up and he replaced it, and he replaced the breaker as well. He was really great and he fixed everything that I needed. I would recommend the American Home Shield warranty to a friend of mine, but I would warn them that sometimes the service can take a little while.

I was smelling gas from the stove. I filed a claim over the phone with American Home Shield and they directed me to the contractor. Then, the contractor called me, scheduled an appointment, and came out. The guy brought the part with him and fixed the pilot of the stove in a matter of a few minutes. I was quite satisfied and the stove has been working good since the repair. But right now, the pilot is going back out and I’m getting a little smell of gas again. It may be due to something manufacture wise with this particular model of the GE gas stove. Other than that, everybody from American Home Shield was fantastic and when the time comes, I’m gonna renew the contract.

I had AHS in my old house and I've used the warranty since about 2011. My dishwasher wouldn’t drain and it was really easy to submit a claim online to AHS. The contractor they sent was great. He was very professional, very friendly and courteous. He fixed it at first but it continued having an issue. I submitted another claim and it was a week later that he was able to come out again and finish the job. I had to follow up and then he was here the next day. AHS is very prompt, like in the immediate release of a request. There's a response that comes and then within 24-hours you usually hear from someone. I've had a handful of claims that I've had to put in and there was the other one that didn’t get approve but other than that AHS has been professional and I'd recommend them.

We got this Home Shield about six months ago and it’s been awesome. We have American Home Shield on both houses and we love them. We had bought a brand new house and we were having the floors replaced. But when the contractor went in, the plumbing was bad in the bathroom. We hadn't even moved in yet and they had to go in and put in a new plumbing for the toilet and the sink. American Home Shield was fantastic when we submitted the claim over the phone. They were responsive.

We bought the policy from American Home Shield when we bought the house and had a plumbing issue day one after we moved. There was a whole house blockage. Submitting the claim was very easy. The first company that they sent out was very responsive and they came out right away. The contractor said the problem was clear, but it needed repair work but unfortunately, American Home Shield would not cover the claim. And then it backed up the next day and the problem was, he didn’t find the clean-out that was blocked. We asked for a second opinion and the second company that came out was dreadful. They showed up at 9:00 o’clock at night with no tools and it was pitch dark. And since American Home Shield already denied the claim, we didn’t pursue it any further. We could not live in the house and we had to leave the house. We had to find somebody to fix the problem.

I called American Home Shield and submitted a claim for our AC's bad capacitor. The rep was fine and the tech was here within three days. The claim went out on a weekend and he emailed me on a Saturday, saying that he would be here on Monday morning, and he was. He was very professional and on time, he diagnosed the problem, and he got it taken care of in less than an hour. Having American Home Shield so far has been great, and I'm perfectly satisfied with it.

I thought when something goes wrong and if AHS couldn’t fix it, they would have to replace it. But evidently, they did not do that with my furnace. It wasn’t working so I called them and they sent me a serviceman from AirPro to look at it. He diagnosed the problem and I had to pay for the service call. Then I called them again to see what we were gonna do and they told me that the furnace had to be replaced. They also told me that I had to go with whoever came to do the service call, but I told them that it didn't sound like that contractor was gonna handle the furnace the way I wanted them to do it.

American Home Shield have always been very good. I've been with them now for a long time and since I signed up, the technicians who came out usually cost me the day off or the day after, they were out here and servicing. So, AHS has been very good at keeping everything within time. In fact, I have an order out at the moment and the tech's coming tomorrow and I only called today. I'm really happy with AHS. Recently, I had an issue with my air conditioning unit. I had them out several times for it and their people do fix it, but it keeps breaking down. And I already lost the carpet because I have flooding. They just told me that when it breaks down, they'll send someone. I am hoping to get it changed out to a new one but I suppose I'll have to wait until the unit dies. I'm also gonna have to wait a bit longer because it's still running.

I only had American Home Shield for two months but when I did, they sent someone out right away. But Fast Response Heating and Cooling was very not good. My air conditioner unit wasn't blowing anything and they said it had a leak in a hose and so all the Freon was gone. The technician replaced the hose and filled it with Freon which wasn't covered under my home warranty. I also told him I was selling the condo and I asked him to look at it and make sure it would pass the inspection. Well, it didn't. The outside grill needed to be cleaned on the inside. Then the hose that went up from the air conditioning unit to the complex was deteriorated. I asked him to do that and he said he would come back after 45 minutes but a week later, I had heard nothing.

I’ve been with American Home Shield since September last year and then recently, I filed a claim for my furnace. I had no problems submitting it and the reps handled it professionally. It was an excellent experience. I had to wait a couple of days for the contractor and when Danny, the technician from Quality Climate came in, he run and got the part, was back in 10 minutes and took care of the problem.

My air conditioner was not working. I submitted a claim to American Home Shield online and then, I got an email about the claim. However, it took a week for the contractor to be able to have an available appointment. Finally, when the techs came out, they determined that the air conditioner needed to be replaced. And then we had to schedule an appointment from that point after they got an approval for the air conditioner to be replaced.

We would hear a little bit of crackling in the power box. It’s very subtle but nonetheless, it was doing that. Also, certain lights and different outlets were not working in the house. I just turned the breaker off and called our insurance. I’m 66, so I’m not the best computer guy in the world so I submitted the claim by phone to American Home Shield and the rep was good and professional. It was a few days before AHS could get somebody out here. They tried a couple of times hoping the person that does it would have either a cancellation or would get done quicker with whatever he was doing, but no luck. Nevertheless, the man got out here as soon as he could and within less than an hour, it was all fixed and good. He was very professional and we had a really good experience with AHS.

I filed two claims with American Home Shield online and the site is user-friendly. One claim was for my air conditioner and the most recent being the kitchen sink plumbing. The contractor's performance was within my expectation. They handled the plumbing issue straightforward. They had a good tool and I'm satisfied.

I've had so many problems getting my washing machine fixed and this may be my fifth claim for the same washing machine. It keeps breaking down every few months and American Home Shield keeps patching it up. They keep sending somebody else to fix one part then another part breaks down. It's always something and it’s very inconvenient. None of the times did they have the particular part needed in the warehouse. Most of the times, I had to wait a little bit more. They had to order it and that meant another day that I had to take off from work for the convenience of the technician because I'm the one who needs a washer.

The air conditioner wasn't blowing heat or cool so I called and submitted the claim with American Home Shield. But I didn't hear anything for 24 hours so I called back the next day and I was on hold forever. I got this really nice lady the first time but the problem was that they didn't have anybody in my area and she was asking me. We were trying to figure out an area that was around here and we thought we had a name of a company. She submitted a work order then I called that company an hour later to make sure but they said they don't service our area.

When I submit a claim with American Home Shield, I would get an email acknowledgment which goes to a page that says, “We received your claim request.” Then, I'd get a follow-up text saying that somebody will be in touch within 24 hours. One time, I replaced my dishwasher with one that was gifted to me and it was not functioning properly. I submitted the claim online and the contractor came in to repair that. My icemaker wasn’t working on my fridge, so he came in and he worked on that as well. The contractor was very professional and he did everything that needed to be done, although I’m having a bit of trouble with the air. It’s not drying my dishes. They’re still soaking wet, so I’m gonna call them for a follow-up.

In the beginning, I put the call in with American Home Shield and let them in and told them what I wanted to be done. They sent somebody out then I paid $100. And they talked to me about what was going on. Now, things have changed and prices went up to $125. Also, I always submit my claims online now. When I first started American Home Shield, I would wait until the technician was gonna get out and pay them the money. But for some reason, online won’t allow that. It will automatically take the payment out of my credit card. If you don’t have a credit card, you probably can’t get anyone to come out going through online. It has really changed because on the form online, you can choose if you want to pay cash or credit card, but when you try through cash, it doesn’t even take it and it almost kicks you out. So, if you have a credit card, then everything automatically keeps going forward.

I submitted a claim with American Home Shield for a microwave oven. They came out and said that the microwave needed to be technically replaced. So, I had specific questions on replacement through them with GE. I went through all lengths in measuring to make sure everything was right, which it was. However, the second party that brought the microwave out to the house scratched my countertop and my cabinet. They got the microwave in but then my trim kit did not fit. And so, they took the microwave back out, set it down in the counter and scratched the counter again.

I’ve had American Home Shield for quite some time. I usually file my claim over the phone because sometimes it’s just easier for me to call versus go through 5,000 applications and windows to open up. Their agents are very helpful and I love the people that came out to fix my AC. They finally fixed the problem. I would recommend AHS to a friend.

The toilet was leaking and I called American Home Shield. I told them that it wasn’t an emergency because we have another toilet but they got somebody out here in a day. The people they sent out were totally competent and I was very pleased with them. I live in a condo and I’ve been with AHS for many years and I've always been happy with them. They replaced the compressor on our heat pump. They’ve done electrical wiring, plumbing and they worked on my washer dryer and dishwasher.

I recently filed a claim with American Home Shield for service on our heat pump and the site was very user-friendly. Getting a service appointment was quick, but getting the actual repair has taken some time. There was some back and forth with American Home Shield on what was covered by our warranty and what wasn’t, and it took several weeks to get that sorted out and to get our heat pump repaired. But we have a backup heat source, so there was no issue there. The contractor's service was very professional and friendly. The repair is gonna be done and is scheduled to be completed tomorrow.

I had a fan motor go out in my AC unit. I called American Home Shield up then they sent somebody out. The technician was amazing. I used to be a professional contractor and he was very good. I was most impressed with his speed, knowledge, and reliability. He knew what he was doing and he got it done quickly and properly. However, he had to order a part and it took a couple of days to get the motor repaired. As far as my interactions with home warranty companies, American Home Shield is the only one that I would suggest in my life.

I was a bit disappointed with my recent plumbing experience with American Home Shield. A technician came and the handle where you have to press so the water will flow, he was missing a part in his van. I said, “Well, since you’re already here, can you go to a hardware store and buy that particular part?” He said that they were not allowed to go out and buy the part. He didn’t even bother to say, “Okay, can I come back to do it since I didn’t have parts in my van? And the company I’m working for won’t allow me to go to the hardware store to buy that part.” That was not offered to me. He just left and the job was not completed. So I had to do it myself the following day.

I had a claim for an air conditioning shortly after I moved in. We have a separate AC unit right above the garage. It wouldn’t get below 79 or 80 degrees. It runs all day and wouldn’t get anything. So we called American Home Shield and put in a request. Then over a week later, somebody came out and checked it out and told us what was wrong. He then gave us a rundown of what was going on. But he didn’t say anything about numbers and then a couple days later I got a call. It was someone from AHS telling me a breakdown of what was needed to be fixed and the cost associated with it. It was a lot more than I was expecting, and a lot was not covered. I thought that more would be covered with it and I understand it’s in the fine print. But it was almost $1,500 and what was covered was only $250 and $10 per pound of refrigerant, which was $87 per pound. It was a little pricey.

The AC was working but it wasn’t blowing cold. I initially filed the claim online to American Home Shield and I spoke to a representative a couple of times and they were very helpful. American Home Shield sent out really nice and very knowledgeable contractors. The AC is all fixed but I had to go a different route and take a cash-out option because I went to another company who did in-house financing.

We’re very happy with American Home Shield. But they haven’t contacted us to see about what they can do for the AC. They changed the contractors that they work with. The last one that had come from Tulare for maintenance check told us there was some leak. They said also that the unit was too old but that company doesn't work with American Shield anymore. The guy who came out last is local.

It was a lot easier to submit a claim online with American Home Shield for my washing machine. I tried to call before with another claim and I waited on hold for like an eternity. It was insane. With this most recent claim, the contractor came out right on time and he needed to order a part. He got the part the next day and came back. But the washing machine is acting weird and it's making this insane noise. I think it's gonna break any moment. I really feel it should have been replaced with a new washing machine. It's obviously not working great. Other than that, I would recommend American Home Shield.

I've had two recent claims with American Home Shield and they haven't been resolved yet. They sent someone out for the pool. But it wasn't fixed. That person was sent out again and it still wasn't fixed. It was not good with the contractor. That was why I asked for a second opinion. I have a pool service and the pool guy made me aware of the situation and he told me what was going on, that was why our pool was not being cleaned. That was when I called in for the service. And they sent a guy out and he had said he had fixed the motor in the pool. It still wasn’t cleaning so I had him sent back and I told him my pool guy said that he didn’t install this correctly and that one of the lines was clogged. And he said he installed it properly and they don't do the line that was clogged, and that he was not sure who was gonna be able to help me with that.

We had a stove top go out on us. I called American Home Shield and they jumped right on it and we got the service immediately and reimbursement for the stove top. I was pleased with that. However, the tech had some medical issues and sometimes, he was a bit gruff but otherwise, he did okay overall. I would definitely recommend American Home Shield.

I called American Home Shield to have my air conditioning unit fixed. I called on a Tuesday and they said someone from such and such firm will be contacting me within 24 hours. Wednesday, no call. I gave half the day Thursday, no call. I called them and they said that the earliest that they could be out was the following Monday. I was a little dismayed because they didn’t contact me so we were already a day behind from when I had been promised the initial contact from the firm.

Recently a tech came out for the washing machine and he said it looked like everything was okay. But within about a week and a half, it started doing the same thing where I'd wash the clothes but it wouldn't drain all the water at the end of the cycle. The clothes would be full of water and I couldn't wring it out. I would put it to another wash and I would have to do that five or six times before it would start working again. So I called American Home Shield and had the technician come back again and he put some clothes in it, and it did it while he was here.

I used my American Home Shield warranty for my icemaker as it was leaking and the fan on it was like it was gonna blow outside the refrigerator. I submitted the claim online and easily navigated through their website. The technician came after two days and he was extremely professional. And he walked us through everything. I would recommend AHS. It helped us out.

I had coincidentally two incidences with my refrigerator that were a couple of weeks apart. The first one was a disaster and the second one was excellent. The main problem with the first one wasn’t American Home Shield’s fault but was the contractor, Accord, that they used. I was without a refrigerator for 14 days. They lied to me and they lied numerous times to American Home Shield because American Home Shield would tell me that they had talked to them and they were doing the following things, but it never happened. Finally, they came out and put the part. I was disgusted with the whole thing and wished I had never joined American Home Shield.

I had a couple of claims with AHS. I usually submit my claim online and I don’t do the phone anymore. It’s impossible. We had a claim for our garage door and that one went quite well. The little gear motor, which raises and lowers the door, is apparently plastic and its teeth were all chewed up. The guy I got replaced that. He called me the next day and he was out the following day. He was absolutely wonderful, came out right on time like he was supposed to and got it fixed. Also, he was really nice and very informative.

The AC was going off and coming back on and then it ended up having a leak in the outside unit. I submitted the claim to AHS online and I got an email. When the contractor came, he looked at the unit and knew there was a leak and it needed to be replaced. The service was very quick. Since the repair, the AC has been working fine.

I'm very happy with American Home Shield. We are new customers and they treated us fairly. They found out that I needed to put a new clock on the air conditioner because it was broken. So they had to replace the timer inside the house because it was not sending the signal properly to the air conditioner. The company that came out was super great. They called us immediately, were not late in coming in and were very professional. When they came the first time, they replaced the timer. And then the next day, when everything was not working properly, they came back, saw that it was the same issue, and then fixed whatever they found. In the end, everything worked perfectly. It was a great service.

I usually submit my claim online and it’s very easy to navigate the website. And unless it’s an emergency, somebody contacts me within 24 hours. There was a leak in our ceiling and the contractor that came out was very informative, very thorough and professional. The cause of the leak ended up being a bathroom above and it had nothing to do with plumbing. The tub in the master bath is like a spa tub and the people who built the house put an aerator on the faucet that fills the tub. But big tubs like that shouldn’t have an aerator on them because you want it to fill fast. And the way the fixtures were plumbed, the aerator had water spraying along the rim of the tub. However, the rim wasn’t properly sealed when the home was built so that water dripped through down to the bedroom beneath and into the ceiling.

I went to American Home Shield’s website to submit a claim for our air conditioner since the heat pump wasn’t working. The process was easy and everything was good with the contractor who came here and looked at it. They didn’t take long to figure out what it was and he had to order a new part which came in a few days later. Then, another technician came out and installed it. There weren’t any issues and since then, it’s been fine.

Our garbage disposal was broken and I’ve had several things that broke within the last month. I called American Home Shield and tried to get the stuff fixed. Their representatives were professional and knowledgeable. They handled the information correctly and they got the right people to call me and set up appointments. I had good experience with everyone except with A1 Service because of their promptness in returning phone calls or calling back to set up an appointment. At one time, I thought the person who did the work was a little rude. I was probably more frustrated than anything.

There was a problem with the lock on my door and I got very unsatisfied with the contractor that American Home Shield sent. He came in the house but I misplaced a new piece of the lock, so he told me that he couldn’t do anything without it and walked out. The contractor charged me $75 but they haven't been out since. I called AHS and they said it would be another $75 for the contractor to come out. But the other people that AHS sent were outstanding. The tech came in and fixed the washing machine. We also never had a problem with the air conditioning, the microwave and the oven. I still like AHS, they have been good to me and I'd recommend them to everybody.

I moved in my home last July and my toilets had been leaking since then, which as time went by, I noticed more and more. I had two of them, and one was leaking at the base and also where the tank was. I called American Home Shield and asked for service, and they accepted the request. Soon after, the plumbing company gave me a call and set up the schedule. The contractor that came out was good and he took care of it. He provided service about a month before that for a dripping shower head so I knew him. I keep an eye on the toilets and everything's fine.

The air-conditioner unit was making a noise and it cut off. At first, I submitted the claim online and AHS' website was okay. I also had to call because the person that I had talked to said that it would take three or four days before they could get somebody out. The technician came when he said he would and fixed it. He was polite and was there about 30 minutes or less and had the part. The fall-down on it was when the original company that called said that they wouldn’t be able to get somebody out ‘til three or four days. I wanted to change the appointment to somebody else. In the meantime, she hired another tech, although there was a little confusion for about 24 hours that he was gonna be able to take the call.

The fan on the air conditioning unit on our rental went out and I sent a claim through American Home Shield’s website. I loved it because we have the policy on our rental and on our home, and the website gave me those options. I was able to file a claim for the rental right away and it was the kind of service that I needed as I didn’t have to call and be on the phone. The contractor that they sent was very professional and friendly. He came right away, explained everything and did his job really well. Since then, the unit is working wonderfully. I really enjoyed my experience with American Home Shield. They were all prompt and got people out here. It is best to have AHS.

I typically submit my claims online with American Home Shield and it is super easy. The technicians that they've sent out have been great as well. I recently filed a claim for my AC unit and the guys from Ace Heating who came out were fantastic. The claim was a simple valid issue but they were there to clean up the mess made by another company that was contracted by American Home Shield. And by the time that Ace got out there I knew what the problem was. There wasn’t a whole lot for them to do other than to take care of the issue.

Certain outlets in our bathroom were going off at certain times and submitting the claim for it with American Home Shield was very easy. We had a great experience with their reps. However, they couldn’t do a repair because it wasn’t covered. But the guy told us what to do and we were able to do the repair based on what he said. And the outlets are now working perfectly.

Two ceiling fans weren't working and my doorbell was out. I submitted the claim online and navigating through the website was very convenient, so easy, and efficient. The contractor was out within 48 hours and it was a good response time. He was enthusiastic, professional, polite, and knowledgeable. Having a warranty is essential and I would never go a day without it. It absolutely protects and helps me. I love American Home Shield.

I’ve been using American Home Shield for a long time on both my home and my rental property and I’ve had a great experience every time I used them. Recently, a couple of toilets weren’t working properly, so I submitted a claim online and the process was great. The contractor they sent fixed the issue and did a great job. AHS is great and I tell people about it all the time.

We have rental homes and we use American Home Shield quite a bit and we really never had issues before. Sometimes it takes a bit longer because if it's a part that has to be ordered, it has to get approved by AHS and then it'll have to get paid off. So, sometimes a repair could take a day or two or a week but it gets repaired eventually. With the clogged drain claim, however, I was not happy. We had a clogged drain in the upstairs restroom and we requested for it to be unclogged. Unfortunately, the contracting company that AHS sent was not able to resolve the issue. According to the contractor who came, they ran the line for 15 feet, which was what was allowed in their contract. I know that there are times when there are more out-of-pocket expenses. I had somebody else at the house at that time who told the plumbers that she could call and have me approve the extra line and then breaking or replacing the stopper, but the contractor said they could not do that.

I submitted a claim online with American Home Shield and the guy from City First Electric Company came right away. The light would go on and off but the plug outlets wouldn't work so he fixed it in a minute. He was really nice plus he was good to my dog. This was my first claim and it was a good experience. I'm a very happy and satisfied customer.

We have been an American Home Shield customer for eights years or more and they were great because I had no problem with them. The dryer was making a whole lot of whistling noise and the first time, it didn't heat up so my wife submitted the claim for repair. The technician told me what was going on, ran the test, ordered a part and fixed it. After he repaired the dryer, it started working okay.

My air conditioner wasn’t cooling the apartment so I called American Home Shield. About two days later, I got a phone call from the company and we made an appointment. They came on a Saturday. The tech looked at it and he determined that it needed a motor fan and that had to be ordered. And then, a couple of days later, they came and they installed it. Since then everything has been fine and the air conditioner is great. I'm very satisfied with the services. I have called American Home Shield about three times with my appliances and they had always been very professional and very friendly. And the ones that I have had to deal with were very professional. They're a great company to deal with, and the service fee is fine for what they had to fix.

I had a satisfactory experience with American Home Shield. I’m very pleased. We live in Houston and when I bought the warranty, I had a lot of questions for them and they answered everything and they were very clear so I knew exactly what I was buying. When I had a claim for my AC unit, I called and got in touch with an agent. I wasn’t on hold for longer than two minutes. Then the guy they sent out was great and did his job well. He came in with a drop cloth and was very aware that he was pulling out something that could potentially harm the rest of the house. He went up in the attic and pulled down a piece of machinery and put a new one in. Whatever he did, it worked.

I had issues with my microwave and refrigerator. I went online to file my claim with American Home Shield and it was easy to navigate through their website. Then, I got a response within 24 hours and the tech they sent was awesome. He was knowledgeable and very personable. He initially reset the component of my microwave and installed something new. Then the microwave was working. Next, he worked on my refrigerator. He told me that there was a problem with a compressor and he would have to return for the replacement. When he returned with the compressor and fixed my refrigerator, I told him that the microwave was only working some of the time. So, he replaced the switches in it. Now, both appliances are doing great.

The wife submitted a claim on the phone with American Home Shield and a contractor came out. He knew what was wrong with our air conditioner and we had the unit fixed as he had an extra thermostat in his truck. The air-conditioner has been working fine since the repair and it was a good deal. In fact, the wife said that the warranty was only good for six months but she extended it for another year. A different guy is coming to do another deal this Thursday and I hope it goes like that one did. I’d recommend American Home Shield.

It was for an electrical issue with a ballast downstairs that I filed a claim with American Home Shield. I submitted the claim for repair online and navigating through the website and its user-friendliness were fine. The contractor came out the next day. Everything has been performing fine since the repair and the ballast works. I like having a warranty on my property and I'd tell a friend to do it with American Home Shield.

The icemaker that wasn’t working in the refrigerator so I went online and filed a claim to American Home Shield. When I called them, the reps were helpful and understanding and the contractors took a couple of attempts to figure out what the actual problem was. They told us what they were doing each time and what it was supposed to do. Finally, in the last attempt, we got it working and they did a good job. They have to work within certain parameters for each time they come out on the calls and claims but for what they had to do, it was fine. Depending on the comfort level with the home that people are buying and their personal situation, AHS is a good investment.

Our water heater stopped working, so I submitted a claim online and the experience was good. The contractor that American Home Shield sent out was really good. He went over what the problem was and the ways to prevent the problem in the future. I'd recommend AHS.

I had two claims with American Home Shield in the last three months, but the most recent one was when my refrigerator broke. The technicians came on time and were very respectful people. They checked the ref but couldn't repair it. They also told me that having it fixed would cost more than spending on a new refrigerator so we had to get a new one. Since then, everything was good. I've recommended AHS to a lot of people including all of my customers because it's really convenient for any household.

AC not working (80-90 degree weather). Called order in on 5/3/18. They did great and had a repairman out the next day on 5/4/18. Same problem later that night. I called the repair Co. Best Way Mechanical who was back out next day 5/5 and determined it needed a part. Service from both companies downhill since!! We left several messages for Best Way from 5/11 - 5/17 with no return call. I called AHS on 5/18 to inform of delay and request a new HVAC vendor. Was on hold 45 minutes before anyone answered! Rep was pleasant enough and advised she was having computer issues.

I would like to preface this review by stating that I’ve only written a handful of reviews in my life, both good and bad. I would also like to add that I spent my early years working in retail so my patience with customer service and the service industry in general is fairly high as I’ve been on the receiving end of many angry and rude customers. With that being said, the customer service I have received from American Home Shield has been so horrendous that it’s made me sit down and write a review, something I don’t do. So here is my situation and as of right now, nothing has been done.

Long process and terrible customer service. We are on day 9 with no hot water heater. Assigned us to a plumbing co located 30 miles away. They say their parts department can’t get the replacement heater to the plumbing co for another week. Never a supervisor available to talk to. We signed up last August for their plan and this is the first time using it. Be wary.

My dishwasher wasn’t running and I asked American Home Shield for a repair and it took about two days to get somebody out here. This company had come out for my washing machine and they’ve always been professional. Their technician had ordered parts but the parts were obsolete so I was told to go look for the dishwasher. I got the AHS authorization to purchase the dishwasher and it’s being delivered this Saturday. The call hold time with AHS was unbearable though. I had a call for about 22 minutes just to get through to the replacement department twice. Then one time, the rep gave me the wrong email address, so I just mailed my claim for the replacement in last week. But AHS has been great and I’ve never had to hold that long for anything else. I’ve been with them for about seven years now and I recommend them to everybody.

There was a minor plumbing issue and I went online and filled out a form. Then American Home Shield assigned someone who contacted me to finalize the appointment. I didn’t like the website though. I can only choose one issue and then it locks out the other fields. So, if I have more faucets, I don't know how to flag that and it limits my service calls. And when the guy comes out to do the work, he says that he could have fixed the issue if I have identified it. I wish it was easier and more flexible flagging issues and resolving multiple related problems at the same time. Other than that, my experience recently with the contractor that they sent was very positive. It was the second time that I've worked with this same guy and he was great.

We needed some plumbing work and the first plumber that AHS sent out didn’t do half the work that he was supposed to. The sink in the bathroom was leaking and the faucets were corroded at my husband’s house as well as my sister’s and mine. He kept saying it was not covered and AHS wrote a letter to me and said the same thing. At that point, I didn’t wanna go ahead and pay another $75 because he didn’t do anything. AHS finally sent another plumber who was excellent and he noticed that none of the work was completed. We then were able to get one brand new toilet. They were replaced because the man who came over there to do the work had no hesitation. But the first plumber who came didn’t replace them nor did he call American Home Shield and tell them that it needed replacement.

Updated on 06/29/2024: I've continued to renew American Home Shield every year for the last seven years. I've had $1,600 worth of repairs done that cost me a $75 copay. But it's a hit or miss. I had a bad experience with the other vendor so Feel Good AC & Heating came out for my AC unit. They have been to my house three years in a row for an identical issue. It was not blowing cold. The last vendor left a whole thing of freon on the side of the house. I don't even know where to dispose of it ‘cause there’s EPA. They sent a technician that didn't speak English. The original person who came out and quoted me tried to quote me for an entire unit. He said, “I could replace the whole unit. This is $6,000. You could cash out, but you have to either do that or do this.” I had a lot of the vendors try to solicit you for their own business outside of American Home Shield.

My drain was backing up in the floor drain and my washer drain, and it ended up needing to be cleaned. I called American Home Shield and I set up the claim through the automated assistant. The process went fine and the contractors that came out were wonderful. Lenny D's Plumbing was very helpful, informative, and they explained everything about what they were doing. I've had them there for a previous issue last year and they were very easy to work with.

My fridge stopped working. I filed a claim online with American Home Shield and the website navigation was very easy. The company that was gonna come reached out almost immediately, in more than five minutes, after I submitted the claim. The technicians came to repair my fridge. But my fridge was problematic, so they had to come back a few times, then they fixed it and it works now. But the other repair jobs they did were just one-time deals. The technicians were very professional, the same as with any other company if I had called them myself. If you have AC units that are over 10 years old, you need to get a warranty with American Home Shield.

I was in the process of selling a property and the agent that I contacted talked to me about using American Home Shield to pass on to my buyers. My son had it when he bought his house, so when the agent talked to me about it, I decided to go ahead with it. While I still owned the property, the heater wasn't working correctly. We filed a claim with AHS and my real estate agent took care of all that for me. Upon inspection, the techs found that the thermostat had to be replaced and after the repair, we turned the heater on and everything worked like it was supposed to. When I sell the property where I live now, I'll deeply consider using American Home Shield again. It was a good service. I paid for it to use as a sell tool, but it worked out doubly good for me.

The air conditioner was not blowing cold air several weeks ago. We contacted American Home Shield and the tech came out. He filled it up with the new type of Freon and put in an order for a new compressor. Then, he came back several days later, put the compressor and filled it up with a new type of Freon again. And then a day later, it was making this crazy noise so I shut it down and made another claim. The guy came out and it ran perfectly while the tech was there. A day and a half later, it stopped blowing again and I placed another claim. The guy came out and he said that there was a hole in the copper line that bled all the Freon out and that the fan motor needed a replacement. He replaced the fan motor, fixed the hole and filled it up with Freon. It has been running great ever since. We were talking about replacing it but it's working good so we go and let it keep running as long as there is cold air and doing its job.

My refrigerator started making noise on a Monday. I usually go online and do my service request. American Home Shield responded within 24 hours, if not sooner. The rep was very professional and was willing to listen to my concerns. The first vendor wasn’t able to come out till about maybe four days and I needed someone out within 24 hours so they found another vendor that was able to assist me with my needs. That was a plus.

I had an air conditioning problem. The capacitor had shorted out and the blower motor wasn’t working. I filed the claim by phone and AHS told me who would be calling to set up an appointment. They picked a good contractor who called and we set up an appointment. Their guy came promptly and fixed the AC within 15 minutes, and it's been working fine ever since.

I had leaking water pipes. I called in to submit a claim and got excellent customer service from American Home Shield. A contractor came to us pretty quickly and they were excellent as well. They cleaned up after themselves and the leak was definitely repaired. They got it done in one visit fixing the pipes but the carpenter came back just to put the sheet wraps to the floor hole on the wall.

I've had American Home Shield for the last 10 years and it's been very valuable. They have saved me a whole lot of money this year. I had so many claims in the last couple of months and one of them was for a leaking shower. Their contractor, K&S Plumbing, came within the regular time, 24 to 48 hours and then they had to order the part. It took a week for the part to come up and then they came and put it in. The guy was very patient, knowledgeable and courteous. So, everything is now performing good. My water bill went up a lot and so with the shower not leaking, it's great and it saved the water bill. The repair helped us a lot.

American Home Shield has always been good. The washing machine recently filled up and it wouldn't drain, and submitting a claim for it was fine. The guy that AHS sent out was great and everything turned out just fine.

We had back-to-back issues. One of them was the water heater then it was immediately followed by the air conditioning. We called American Home Shield to have someone come out and take a look at the heater as we didn't have any hot water. The gentleman who came out told us that it was a breaker issue but told American Home Shield that we had a leaky water heater and it was necessary to replace the entire thing. So, that was a little frustrating.

It was excellent with American Home Shield and the contractors were always nice. The person that would have come to repair the refrigerator the first time couldn’t come in a timely manner and so American Home Shield called Sears and they could come sooner. It took quite a while to try to repair the refrigerator. We had to wait so long we bought another refrigerator. Sears kept trying to repair the refrigerator but they couldn’t find the problem. American Home Shield decided not to put any more money into it that they paid us the refrigerator we bought. AHS does exactly what they say. They’re a good company to work with. I call them when I submit claims and they’ve always been nice. It’s very valuable having a warranty because it's for the appliances that we need for everyday lives. So we don’t wanna go out and buy every time we turn around.

American Home Shield worked on the oven for the third time because I had filed a claim for it and paid $100 for the guy to come out, but he didn't fix it. They sent out another tech who also didn't fix it. So then, when my ice maker went out, they were gonna send out a separate company whom I asked if they could check the oven while they were here and the technician did. I sweet talked him so much and told him that no one else had ever been able to do it and so he cared enough to try to fix it.

American Home Shield is a good organization. I called them for the circuit breaker on my furnace that had been fried in and then melted a wiring harness. The AHS rep took the information down and then provided me with the local organization that was gonna come out and fix it. I called them and they set up an appointment time and they came out and diagnosed the problem.

I would recommend AHS. I had them send out a contractor to service my air conditioner. He found something wrong with it and fixed it, and the house has been cool since. He was good and our interaction was fantastic. I submitted that claim over the phone and the rep was very good too. The only problem I've had was AHS kept trying to bill me again for the service call and I wasn't happy about that, but we finally got that straightened out.

I filed a claim with American Home Shield for a bunch of leaky valves in the bathrooms. The contractor had to come back a couple of times in a week but they got the job done. Speaking with AHS company initially was good, but towards the end, it was poor service. They weren't able to accommodate some issues. There was some coverage that wasn’t covered under that was initially supposed to be covered. They had a grace period over which you cannot be covered, and we were over by about three to four days but it was not my fault as a customer but a fault of the title company that was supposed to set it up or they communicated with directly. The title company cost up what was needed, and then they communicated with them. They said it was all good. Then the coverage was never added, and they refused to add it afterwards. This is after given the amount of time of communicating directly and also then returning the check two or three times.

I was having issues with my AC. I submitted a claim online with American Home Shield and it was super fast and easy. When the techs came out, my husband interacted with them and he told me that they were very talented. As far as I know, they weren’t there very long and they were very quickly able to identify what the issue was. Then they fixed it and the air conditioner has been doing good since the repair. I'd tell my friends to get a warranty and that it's a good choice to go with American Home Shield.

We thought we had a water leak up in the attic, but when the service guy came out, it was just rain. He showed us where it was at and took care of everything. He also pointed out where we needed to close up some things and to protect ourselves. We had rain a couple of weeks ago and my husband went up and monitored it and it was all taken care of. It was $75 well spent even though we didn’t really have a serious issue. We’ve convinced our mother-in-law to get AHS and everyone should have them too.

In the first time that I called, I told American Home Shield what the problem was and they told me to wait a day or two. They said that the contractor will call me that day or the next day to let me know when they'd be able to come. I waited a day until the next day, but nothing happened. So, on the third day, I called again and spoke to a very nice lady from American Home Shield. I told her that I called the other day and asked for service. She looked it up and said that there was nothing in there and that there was no record that I called. I said, “Oh, my God. I’m having problems with the pump and you mean to tell me nobody recorded.” I told her I've been waiting for three days and I needed my swimming pool working. The pump was not working.

Submitting a claim with American Home Shield was fine and I had no problem with it but it took them two different companies and five different technicians to fix my air system, which was totally ridiculous. The fourth guy who came out said that they put too much Freon in. Then, the fifth guy took some out and it has been working, although I don’t know how long it's gonna hold up. I also had to pay $700 to replace the Freon and tried to charge me on one of them so I’m not too happy with them nor thrilled with AHS at all.

I was having a hard time getting my AC fixed and even getting a hold of the company American Home Shield arranged service with. I called AHS to see if they could provide further assistance. The company, A-US Air Cond of Texas Ltd, only gave me the date, not time, of my appointment. I needed some sort of notice to give my employer. By the day before, I had yet to hear back from the AC company (even though I tried numerous times to contact them - they have their own issues). I decided to see if AHS could help.

I’ve had American Home Shield for less than 30 days and am not pleased at all. I submitted a ticket for a request, which was cancelled, yet I was still charged my deductible for this. While I acknowledge this was not AHS fault, I called them to dispute this charge and they said they would look into it and call me back and/or update my account to get a credit issued. A week later and no phone call. Upon calling in I had to re-explain my situation and then found that they had never reached out to the contractor to confirm and have them change the status from completed to cancelled. The rep kept telling me that I had a service scheduled, therefore I had to tell her again it was, but it never took place and they should have reached out and confirmed this to then provide me with a credit.

Service request made 10am on Friday; paid co-pay, text and email confirmation for Saturday 10am-4pm appt received soon after. Saturday: 10am-4pm no one shows up. 8pm call to find out what's going on; rep says we have to call the repair person on Monday to set up appt. (Duh... That's not what you told us in your email & text!). We managed to fix the problem ourselves on Sunday. Monday: 9am cancelled service request. Expected refund of co-pay. 10 days later: no refund. Called and managed to get refund. All is okay. Fast forward 1 month later: receive email that my account is delinquent and I owe the co-pay! Called to straighten out. Hope it works. BTW, my account does not show the debit AND credit! Be forewarned... They appear to have a lot of bugs in their process. BTW, this is the only service request I made and it did not work out. Waste of money! I will not renew with this company.

AHS is unable or unwilling to send a trained tech to repair my induction cooktop since 4-3-18, that is now over 3 weeks. The first company they picked was not qualified, the second - an expert according to AHS came and asked "what is this". After explaining what and how an induction cooktop is, the tech took model number and info for the USA part service of my European cooktop and left. 3 weeks later and a million of lies, hours of phone calls and a vanishing tech and unresponsive AHS, my cooktop is still not repaired, even the part is readily available via the parts service and would ship overnight. There are techs in the service area that can repair the part but AHS is unwilling to contact them, even nobody of their network is obviously able to diagnose an induction cooktop. This is a breach of contract as I paid my annual fee, but AHS does nothing for me. I have no cooktop since over 3 weeks and AHS does not care at all.

I called to make a claim on May 9 for a problem with our washer... It took over a week for someone to call us back and tell us that they were too far away. Would not respond. We then waited another two weeks for someone else to come out who never showed up. It is now 3 1/2 weeks and we still do not have a washer and dryer. I called American Home Shield this morning from two separate from lines. I waited over an hour and 10 minutes on one and a half Hour on the other. People put me on hold and never comeback. Will be contacting an attorney next I guess. Taking our money and getting no service.

May 14th: Promise "We will call you tomorrow to let you know how we are going to fix your problem"... Today is May 24th... The only call I've received was from AHS' social media team to ask me how to handle my problem. I do not have a "social media problem". I have a problem, that is supposed to be handled by AHS, since I paid for the "home shield warranty" when I bought my house. I did NOT buy a "social media". AHS has a "social media problem" since I've been posting on social media about their lack of response to my problem... Back in May 14th.

I filed claims with American Home Shield for my dishwasher and refrigerator. I called in and set up the claims for both appliances. The claims representative that I spoke with was professional, considerate, and she worked on my claims quickly. The contractor was polite, professional, and thorough. But I had a small problem after the service and I have to call American Home Shield eventually about the issue because it has becoming annoying.

When we bought our house two years ago and our first year with American Home Shield came free with it. I renewed on the second year and then we just renewed this third year. AHS is great and I like them. I always call in for claims and I’ve never had to wait more than a day for them to get somebody out to us. We had some plumbing issues where my cupboards, it was just leaking downstairs. There’s like overflow in the top, in that little silver thing, it was just not tight there so the AHS contractor put a new gasket in. It was literally like a ten minute job and he was out. The guy was super cordial. Overall, I love AHS. I’ve gotten my money back each and every time I’ve used this. It works out. As long as we can afford it, I’ll keep buying it. I never see myself leaving. It really helps us a crazy deal.

We have switched from another company that we weren’t so happy with, and so far, we’re very pleased with AHS. We’ve had them come out a couple of times and we usually submit claims online. The website is excellent and very easy to use. And we've always had a very quick response from them. We’ve been very pleased with everybody that’s come out. They've been professional, efficient, friendly, and helpful. Having AHS is very valuable and gives peace of mind. We have recommended them to other people.

There was an issue with my water heater and I called American Home Shield. They sent somebody out and he was in my house for about five minutes. I explained that we had to continually restart the hot water heater but he told me that it started right out so, it was the only thing that he could diagnose at that point and that I had to go through the company again if it went out. I wasn’t very happy about that because we have had to previously restart it about 10 times before the guy was able to come out. It took him several days before I was able to get somebody out there. A couple of days later, the water heater went out again. So, AHS wanted to send the same guy back out but I didn’t want the same guy to come back out as he didn’t do anything the first time. Also, I asked to be transferred to a supervisor but they told me that they couldn’t do that.

I submitted a claim with American Home Shield online when my dryer was not working well and it was very easy. The tech who was sent out was very courteous, did his job and left. But the dryer has always been a problem and now it's not drying well so I have to call them again.

The air conditioner wasn’t cooling and I called American Home Shield to submit the claim for repair. The claims representative confirmed my coverage. It was late in the day and she told me that someone would be in contact with me the next business day. My interaction with the contractor was very good. They called and confirmed that the technician would be out the next day and he came the day after.

AHS has gotten better over the years. I submitted a request online for a leak at the sink in the house. Navigating through their website was fine. The contractor came and the sink has been operating fine since the repair. I’m glad to have a warranty and it’s a good decision on my part. I would recommend AHS. They’re of good value and they’ve been perfect to work for.

My mom and I bought this house together in 2005. For about three years, we had a different company and then we went to American Home Shield. For a long time, it was under my mom’s name until she passed away. I’ve had the warranty for a long time and at this point, I wish the price of the service didn’t go up, but I feel like in the long run it’s paid for itself. They send people that are experienced and know what they’re doing. They always clean up and I have no issues. Submitting a claim with AHS has been much better than it used to be. It used to take quite a while to get an appointment or get a callback. The last few times I called, it’s been very quick. The only thing is sometimes it’s Friday afternoon and when I put it in, it’ll be Monday. But I always get contacted. And lately they’ll come out within a day or two, depending on your schedule.

Most of the time, when I've filed claims over the phone with American Home Shield, the service provider has come out. I had a problem with my air conditioning unit a month ago and when I filed the claim with American Home Shield, they assigned the repair job to a service provider in my area that was part of their network. The technicians came out to address the problem with my AC unit and they fixed that.

My dishwasher was not draining and the water was just collecting at the bottom. And so, I filed a claim online and then I got an email saying that someone would be calling me. I got a call from a gentleman at All in One Appliance Repair to schedule the appointment the next day. He showed up on time, he was very friendly and professional and asked us what was going on. We knew a glass had broken in there and he took the dishwasher apart, quickly showed us the broken glass pieces, put the dishwasher back together quickly and made sure that it would run. He started it and waited a few minutes to make sure everything was good. He was here 15 minutes and the job was very simple and easy. Then he gave us his card and told us to give him a call or let American Home Shield know if something happens. Since the repair, everything has been going great.

I bought new appliances and during the installation of the range, the installers said that they couldn't turn off the gas so I filed a claim with American Home Shield to have somebody come and put a new valve. Also, my dishwasher wouldn't work and when the technician came out, he said that it was wobbly and it only had one screw holding it. Once he got it all secured and everything it was still working. He was very nice and everything was functioning fine since he came out.

I called the claim in when the freezer wasn't making any ice and my interaction with the American Home Shield representative was very positive. A guy looked at the freezer and said that there was a part that needed to be ordered. When the part came in, another young man came and put it in. The freezer has been working really well since and I was very satisfied the experience.

Right around the holidays, the icemaker quit working so we went online and filed a claim with American Home Shield. It was very easy filing the claim and the contractors they sent were really nice. They came on two different occasions and they came right when they said they were supposed to. The first one came and checked everything out and ordered all the parts. And then when the parts came in, the other guy came and fixed it. And it works better now than it did when we first bought the refrigerator. American Home Shield has been easy to work with and I've already recommended them. They’re really inexpensive because it's a wonderful service. And I was totally satisfied with the whole setup.

We have been holding American Home Shield for about 4 to 5 years now. Recently, I called them and I had some plumbing done. There was the water pressure in one of the showers and a leak in one of the sinks so I couldn't take the shower nor wash my hands. The reps had been wonderful. It took two or three days to get a contractor out. It was a little bit slow but that was on Abraham. The contractor was wonderful and everything has been good since the repair. Having a warranty is so nice. It was God sent. I recommended AHS to one young lady. I told her to go back to them and she was so happy.

Our most recent American Home Shield claim was for the pool pump. They just changed out a leaking seal on it. Prior to that was a refrigerator claim. I called and then they set up an appointment with the technician from a company locally to come out and take a look at it. The technician was honest and said it was gonna take a long time to get the part because they don’t have them in stock in Hawaii. They had to order a compressor. Instead of just replacing a $2500 refrigerator, they gave me what it would cost for the part of the compressor, the freight, and the service to install it.

I submitted a claim with AHS over the phone for my upstairs AC unit. I used the automated system and the process was very easy. The first time the contractor came, they did not arrive until around 9:00 at night, so they didn't properly diagnose the problem because it was in the dark and they might have missed a few things. But the second time they were here, the service was awesome. Everything has been fine since.

My AC wasn’t cooling and I submitted a claim with American Home Shield online. But the first contractors they sent out, I had a pretty poor experience with last year. I was chatting online with an agent and told her that I would rather not have that company back in my house. She said that they usually would not dispatch without legal stuff in our records but since we had been a client for 14 years, she would make this change as an exception this time. Then I told her that I had a better experience with the next company and she dispatched them. And though it wasn’t the same person I had dealt with, I was pleased with the service that resulted. Their contractors are good when they’re good and when they’re bad, they’re awful. And you wait until you’re ready to spend another $75, and hope you get somebody better. But recently, the last several contractors have been really good and I still recommend having American Home Shield.

There was an issue with the microwave. I filed a claim with American Home Shield and everything was fine and was as they said it was. The contractors were very respectable and professional as well. However, they had to come back out since they had to order a part or something that required for me to wait a few days. But overall, it was a good experience. I was pretty much impressed with everything and everyone responded. So far, I’m pretty good with American Home Shield. I’m pleased that we got it and I’d recommend them.

When I submitted my claim for the dishwasher, I called American Home Shield and the rep took the information then told me that somebody would be there. I was also given the number of the contractor who then called me and we made an appointment. The old way was they used to get paid right there but now, they say they bill on the computer. The contractors were wonderful. The guy was very polite, he did his job and told me what I needed to know. The one who fixed my dishwasher was very conscientious. He has been here before to do work on the dishwasher and he was very accommodating and very pleasant.

My recent claim with AHS was for my spa. Initially, submitting a claim was frustrating, cloggy and slow. I felt like nobody had an understanding what my real situation was. After going up the hierarchy with American Home Shield, I got a fantastic treatment. The AHS representative was absolutely terrific even though there were a lot of delays and back and forths. She was an incredibly sensitive individual who did a great job on the technical end. She really ought to be running the company.

I submitted a claim online to American Home Shield for the icemaker which wasn't making ice in the refrigerator and dealing with the contactors was a good experience. They had to come back several times to get it to work but they were fine. They've been coming out since November for this issue and put a new one in and it still wasn't working. Then, they took a pump and found out that it was a plug that they forgot to plug in. When they put something back in, it might have knocked it out loose.

I called AHS to put in a request for the air conditioning. Then I got a confirmation text from the company and the tech was here the next day. He was very polite, cordial, and seemed to know what he was doing. He fixed some component outside and it was all done in a very short period of time. I've had AHS for a couple of years for numerous things and they were very, very professional. When I didn’t agree with something and appealed, they let the appeal take place and it's usually found in my favor. I'm very, very satisfied and it's well worth the investment to pay a little bit each month because when a major thing breaks down, it's nice to just be able to pick up the phone and have a contractor come out for a single deductible and not have to worry about it. I recommend them all the time.