American Home Shield Reviews

We had a clogged toilet and we weren’t able to use the downstairs bathroom for a couple days. I submitted this claim online. Sometimes, it's a little tough to get through the website. It's not flexible enough. If I have the same problem within a couple days, it doesn’t let me do it. I'd like to see a brand-new slate. But the contractors from B-N-K Plumbing were very good. Everything is fine so far. American Home Shield is not cheap, but they get the job done. And if there was any huge cost, they would cover it.

I submitted my claim on a plumbing issue online -- I do the submission online most of the time. The person contacted me the same day, and it did not take long for them to come out after the filing. it was after a day or two. He came on a Saturday and he did an excellent job. He had the kitchen faucet unclogged in no time because my husband and I had tried everything to get it unclogged and we couldn’t do it. Overall, I feel great about American Home Shield. Any time I call, someone calls us right back. Any time I put something online, a representative calls.

I’m really not pleased with AHS at all. As soon as my contract is up, I’m going with somebody else because I’ve been dealing with them for some time and sometimes they’re good, sometimes they’re half-assed. They could get better contractors. I’ve had some people come to my house. They look like they just came off the street. Recently, Dave and Sons Plumbing came in because we had a plumbing issue on the top floor and they snaked the top floor down. They snaked it to the bottom. And three weeks later, we had a problem in the basement, and then we had to pay for it again. And absolutely when you have a plumbing problem and you snake it out, you should snake the whole place out.

My claim experience with American Home Shield was great - it was simple. I went online, plugged in a little bit of information they need, they called me back rather fast, then the company that was gonna handle the situation called me back the next day and set up an appointment at my convenience. It was for my ice machine at my refrigerator, which was a relatively easy job, but the guy handled it rather quickly, so I was pleased.

I had leaks in several of the faucets. And the contractors came in, fixed it and did a wonderful job. I was very happy. However, I had an electrical claim and that one did not go well. There was a problem with the doorbell and I wanted to put a ring on there. And when I opened up, I knew it wasn’t working that well. I found that they put a battery-operated doorbell over the electrical outlet. And so, without me going and trying to test it, I asked American Home Shield to see ‘cause it might’ve been covered. And there were a couple of items that he needed to fix too. But he went out and looked at it and said, “There’s a short in the line. It’s somewhere in the wall, and you have to just use batteries.” I said, “You’re not checking things in the attic? Because there’s a component up in the attic that it could have been. Or it could have been the doorbell chime itself.” And he just wouldn’t even listen to me about it.

New customer called with the simple request to correct the spelling of my last name on their contract. Oh My! Entered Acct # and Zip Code as required by the robo voice. Then transferred to a marginal-at-best ESL voice who promptly asked for the same information plus several other 'verification questions.' Thence transferred yet again to another speaks--little-English voice in Manila who asked for the same information yet again. When I f-i-n-a-l-l-y managed to make myself understood, I put on a long hold while they dealt with this seemingly difficult task. Hung up in despair. God help me if I ever make a service call. Just thankful someone else paid for this agreement.

Home water heater failed. Called American Home Shield to submit a claim and have them create a work order which they did. Reputable plumbing company was dispatched to my home to confirm the water heater had failed. Technician verified the water heater had an internal water leak and was not repairable and the entire water heater would need to be replaced.

I have been an AHS client for over 10 years and for the most part have been satisfied. However, when my water heater started leaking a week and a half ago was when all the problems began. They got a plumber to come out right away who determined the water heater was leaking and needed replaced. At that point all the customer service on the part of AHS went out the window. The plumber turned off the gas and water to the water heater so we had no hot water. It has been a week and a half and I am still on hold with AHS who is trying to find out where my water heater is. The issue is that AHS orders the water heater and has it delivered to the plumber to save a few dollars instead of having the plumber supply the water heater or AHS buying it directly from local supplier.

I have had AHS warranty for past five years with good experience until now. Their plumber took 3 weeks to get to our work order. My water heater continues to leak for the past 4 weeks and the offshore AHS customers reps continue to belabor the fine print. They have zero customer empathy in fixing my leak. Sad to see them lose their way on customer service.

There wasn't any water coming out of our refrigerator. I filed a claim online, like I normally would. The website has actually gotten better. Appliance Magic, the contractor, said they were gonna come back on a certain day and they did come back on a certain day. They went above and beyond to make sure that our refrigerator worked. It has been fine since.

We had an air conditioner problem and it was 100 plus degrees outside. We needed it that day. My husband spoke to AHS customer service and he was pretty angry because they said it was gonna take a couple of days. Sometimes, it takes a little while for AHS to get somebody out here to help us at our house. I guess it’s difficult for them to find a contractor. Otherwise, their contractors have all been good. When we had a plumbing issue, our given contractor was First American Plumbing. They called me and set up an appointment then called me when they were on their way. They were here in maybe 30 minutes. Their tech was very quick and he was able to get his job done well.

I was having a plumbing issue one time and things were night draining like they were supposed to. I submitted a claim to American Home Shield and within 48 hours, On Time Plumbing was at the house. The tech was friendly and asked what the problem was. He looked and explained what the problem was and what needed to be done in a way I could understand. He was very knowledgeable. The problems then were kinda resolved but then we found a couple of other problems that aren't covered with our warranty. Overall, I've been good with AHS.

While I had a good experience with American Home Shield, it was a little bit difficult to contact their office directly. But once I was able to talk to a rep and explain what's going on, then everything went smoothly. I submit the order and whoever the service needed then they would contact. But making schedule is not easy and takes a long time. But I understand that everybody is busy. Still, there is slight miscommunication because when the person comes and sees the issues, or the time comes to fix it, the guys do not know what exactly is the program.

American Home Shield is a good consideration if purchasing a home, because you never know what may happen or what may go wrong. I did a claim online when my downstairs heat wasn’t blowing hot air, and the website was very easy to use. I was told the contractor would contact me within 24 hours, and they contacted me the same day. They were prompt and professional. I was very pleased with what they did.

We had a leak. I went to the website of AHS to submit a claim and paid the $100 and just waited for the technicians to fix it. We thought they did a good job, it looked like it. And then the very next day, it started leaking. We didn't know about it though. And three days later after water started gushing out of the cabinet, we had to recall and have that redone. And according to the guy that fixed it, he said they did it all wrong. But now, it's perfect. The experience with AHS has always been pretty good. With this little hiccup, that would be the only thing that was negative.

Getting Home Shield was Erica's doing and she is tickled pink. She has been bragging about them forever. We had an appliance issue most recently and everything was lovely. I got a text from them and although the link was no good, everything was fine. The guys from Books Appliance Repair were great. They fixed the problem and did it in record time. There was a burner that had burnt out on one side of the stovetop and some kinda short on a lamp on the stove.

AHS sent Budget Rooter to our home to replace a garbage disposal and we had very good experience. The guy knew what he was doing and was done within 30 minutes. We need to follow up though on the refrigerator. We’ve called for people to come and work on it about four times already. They can’t fix the icemaker and find the part. AHS said they would give us $3,000. And we’ve been looking for a refrigerator to help save AHS money and us because we have a built-in, and we decided we’re not gonna go with the built-in. We’ve been a customer of AHS for over 20 something years and would recommend it. My sister also has it on their home.

I called American Home Shield for an appliance that was broken and their reps were good. They told me that they were gonna be using Affordable Appliance. Their technician was very nice and fast. He had to replace a screw and he was done within a few minutes. Everything has been very good since the repair.

I've been with American Home Shield at the very least 10 years and I liked the service better in the past than in more recent times. There's the fact that I could call someone and typically have them come out on the day that they said they were gonna come out. I could also get my appliances fixed as quickly as possible. In the most recent years, it seems that it takes a much longer time to get someone to come out than it used to. I typically call in when I have a claim. I'm used to that although I know that I can go online and do it there. I’m sure that if I did it online, it would have been just as easy.

I've had American Home Shield since last year, and the only problem is that it takes a long time when they order parts, instead of trying to do it faster like rushing or expedited shipping. I had almost two weeks without being able to use my washer because the parts weren’t shipped expedited. They were shipped through regular mail. If I would have known, I would have personally paid for expedited. They should give the client the option to do that if they're not gonna pay for it. Nevertheless, their contractor, Axis Appliance, was amazing. The guy was knowledgeable and he fixed it perfectly.

I’m a real estate agent and use AHS for all my clients. Also, I have several homes and use them for all my homes. Sometimes, the guys who've come were horrible, but sometimes, they were good. I'm still with them because they have a great representative, Carrie. She comes to our office and represents AHS for the real estate agency. I’ve used AHS for about 15 years and All Valley Appliance has been the best I’ve ever had the pleasure of. They also provided the fastest service.

The young man that came here for the dishwasher was great. He looked at it and knew what was wrong, and then he ordered the parts. When the week was up, though, I thought that I should’ve heard from them by then. I was without a dishwasher and I hadn’t heard from them. So, I called AHS back. The gal said she would call the contractor and get after them. But I wasn't angry. I just need to know when they’re coming. They did get back to me when they got the part and my appliance eventually got fixed. It took a little longer than I expected, but that’s the business. I used to have warranties with Sears for years, and the issues are similar. So, I’m not complaining at all. I don’t like to feel dismissed, and I wasn’t. As long as the job is done, I’m not ignored and I get my response, whether it’s yay or nay, I’m happy.

We had a heating issue. My house was new construction, so when we turned the unit on, it immediately started sucking dirt through the system. But on top of that, it wasn’t installed very well so we couldn’t get the air filter in there properly, which was then allowing dust to build up throughout the system. So the technician that AHS sent came out, and there were a couple of pieces he had to take off and clean up really well. And then he also did a little work on the place where you put the air filter in, and now the air filter slides in properly. So, I was satisfied with the work he did. AHS did really well with customer service. The people that I got on the phone were people I could understand. That’s a big deal. They were also quick in setting an appointment. I called and I got an appointment that day. I couldn’t ask for anything better than that.

American Home Shield is my home warranty provider on a rental property for about 3 years now. And because it's a rental, I don't wanna mess with it. Texas Best Heating & Air came out for a heating issue and my tenant handled it. He said that everything went fine and the tech explained to him.

The response time has been very quick and the cost is reasonable. My washer went and they tried to repair it, multiple visits and replaced it, and it covered the whole cost. It was full coverage and I found that as the most impressive thing for me. Convenience is key. Because with all these other home warranty companies, their biggest thing is they only cover possibly half or certain services. The only thing that I wish was a little bit different is the inability to combine multiple needs into one setting. If I need my refrigerator fixed and also my AC unit, I have to do two separate work orders, so that's two separate deductibles.

We've been with Home Shield for at least 12 years. I stopped and then I got it back. It's not what it used to be like before I stopped it. But I like to have peace of mind that if something breaks down, I can just call and I know they are going to find someone to help me with what I need. Before I would get a callback within the day. Also, a couple of the companies that they have sent were not so professional like they used to. It would take you longer to get to, like if you need them in an emergency. Getting ahold of them is very hard. I have had them come back again and again three times. I would be like, "Really, guys?" until they found out what the problem was.

We've been with them for over 10-plus years and we’ve always had good service from them. They're consistent. When I file a claim, it's all via online, which is easy. The fees are acceptable enough and the people that they’re able to get together as a contractor comes out for us. The man from Surfside Appliance was very technically correct. He was prompt and on-time. And he has fixed the issue, like the first time.

We had a plumbing issue and AHS sent out Water & Drain Works. Everything was perfect from calling and getting the information from American Home Shield as well as in getting with the plumber. And the plumber came very quickly, even almost the next day. She came as advertised or when she said she would be there. She was also very efficient and professional. She told us exactly what the issue was and she got everything done perfectly. She knew exactly what she was doing and everything works great now. The whole Drain Works family is wonderful as well. We’ve had them for a few years now and they always lived up to a very high standard and very good reputation in town. We’ll definitely use them again.

We were visiting a friend of my sisters in California and she was talking about an insurance that you could get on your appliances. I told her to tell me about it and so, she did. I came home and the first thing I did was sign myself up with American Home Shield. She gave me a very good recommendation and I've been happy. I had a hot water heater that went out and they did an excellent job on that. This is the second time I've needed them. I have a heat pump that runs my furnace and my air conditioning, and it had been misbehaving. The fan on the unit outside would stop and then, it wouldn't start back up again. I've had to go out and use a little bar that I found and give the fan a flick through the grate on top to get it up and running, which isn't a good thing because if that fan isn't running and the system is working, it can burn the whole system out. I was concerned about it because I'm not up and about to hear it and I don't want to start to do that.

I was not too pleased with the first guy who came out for the claim I submitted to AHS. He came out three or four times and never got my issue fixed. He ended up putting an icemaker which I didn't need. I had to call again which AHS charged me another $100 for. The guy I talked to on the phone for AHS was very rude. He told me that he couldn't help me as the repair should have been done the first time. I told him it wasn't my fault that it wasn't done and that I had to call seven times. I gave up after that and hung up on him.

I had a broken ceiling fan. I submitted a claim online to AHS for it. The website was easy to use and I got a call from the contractor the next day. He was very professional and quick. Everything’s been fine since then.

Our heating system was broken. I submitted a claim to AHS and I received an appointment the next day. Starlight came out and they were wonderful. American Home Shield is not good. This time, I didn’t have any problems. But I did have some with my dishwasher experience. We had AHS for years and I was really happy. But it seems that lately, they are struggling. American Home Shield has customer service in India. And the time when I tried to contact them, it was a nightmare because all their replies were “I’m sorry,” and “Thank you.” And calling a manager was an ordeal just to hear the same “I’m sorry,” and “Thank you.” So, I was worried. Everything that used to be very easy, now it’s difficult.

With a friend's recommendation, I got American Home Shield. I filed a claim online for the furnace that wasn't coming on and I like the website. Then they had to call as to when the contractors will come out. The customer service of Complete Residential Services, the contractor, was very good. The furnace has been working fine now.

My plumbing claim went very well. The guy was professional, thorough and very impressive. He was prompt, extremely confident and personable. He identified that it wasn't a leak in the line and it was simply a gap. It was something that was easily fixed and remedied. I was very satisfied.

When you try to call in, you wait on hold for a long time to get someone from AHS. But going through the website is a lot easier and a lot better. You just describe your problem and what the appliance is. They then tell you who's gonna repair it and they take their copay at that time. Then you get a call within 24 hours from the repairperson and work together to set up a time for them to come over.

American Home Shield picked a person to handle my claim and said that he was gonna come out. The young man who came out was excellent and very polite. I had water coming out of the washer onto the floor and he found what the problem was. But it wasn't even something that had to be repaired. It was just pushing the hose back down in the pipe and securing it so wouldn't slip out again. I shouldn't have even needed an insurance person but I didn't know. And instead of ripping me off, he just fixed it.

There was a problem with my cold water faucet in the bathroom. I had issues with it before and had used a different plumbing company, not realizing it was covered by American Home Shield. It could never work quite right and then it got to where I couldn’t turn the cold water on at all. So I contacted American Home Shield. It happened on a weekend and a guy from Mclean came out on Monday. They were on time, did an excellent job and was very professional. I will use them instead of the company I had been using.

I usually submit my claims online with AHS. Their website could be a little bit better to maneuver and the basic logistics of the site should be improved. When putting in the actual problem, sometimes, it’s generalized. They have another tab there but sometimes, that’s not always clear on what problem you should click. That’s not always definite, especially with the plumbing. And when calling American Home Shield directly, it feels like I’m calling China. The ladies that answer the phone don’t know what I’m talking about and I never have any verbal resolve when I call them. It’s like they don’t speak English and they have no problem-solving skills. I just do everything online as best I can because if there’s any kind of issue, calling them is not the answer because they’re just gonna quote some policy to try to get me off the phone.

The toilet was running and then it would stop and then it was running and it would stop. It was going all day and night. It was really annoying. I filed a claim online with AHS and the guy they sent was very nice. He came exactly when he said he was gonna come and solved the problem. He looked at it and said, "Oh, I know what the problem is." He replaced the innards of the toilet and it has worked fine since. I’m pleased with it.

Our master bathroom faucets weren't working right. One was stuck in one position and not getting hot or cold and the other one wouldn't get past warm. I submitted the claims online and it worked really well. We had Air Pro Master come out and replace something on the side of the faucets. American Home Shield's basic service is fantastic. They're pretty darn good. The contractors have been excellent. They usually get ahold of us on the same day that we put a work order in. They're very good about calling us before they arrive, giving us a half-hour window or so and very polite when they come out. They're totally understandable and they do the work really well and get it done pretty much on the first visit.

Metropolitan came out for the heater that kept on going out. They were excellent people and did a super job. They came out twice. The first time was about 2 months ago. They cleaned up and did a whole something in it. But it continued doing it so I called them back. They came back and didn’t charge me. They replaced something and it worked.

We've been with American Home Shield for two years now since we've been here. My daughter had it in the past. She was the one that recommended it. We had a claim regarding our heater that when we would turn it on, it wouldn’t do anything. Then we turn it off and we turn it back on, and then it would kick on and it would just make the noise like it was doing something but it wasn’t doing anything. That would go on four times. And finally, it would kick in most of time, but it took several attempts to do it. And it was because the relay between the unit and box itself was bad, so they had to replace it. There were no difficulties submitting the claim. When I call, they get the $100 from me. It's a little steep. And then they call me back after a little bit to tell me who’s coming out. Two different companies came out when I had a problem with my air conditioner and heater, and I had no problem with either one.

The dishwasher and the oven both went out at about the same time. The dishwasher got fixed by the contractor and we got the oven taken care of. I’ve been with American Home Shield for 14 years and they’ve replaced our refrigerator as well as the oven. The best contractor we ever had that they sent out was from Mid America Service. They no longer have him but mostly, any of the contractors that we got were good.

RAK Heating & Air Conditioning went out a couple of days after I submitted the claim, which was pretty quick. The heater went out and they had to replace a coil. The heater is fine now.

My claim about a plumbing issue is still open. The young man from NW Sundance Services who came to my door described what he was there for, and asked permission to come in the house and take a look at the plumbing that was an issue. I brought him in and he went right to work, looked at the plumbing issue, and immediately diagnosed it for a torn hose that runs from a water valve up through the faucet. He tried two different ways. He had one hose that he thought might work, which it didn’t. And then he said, “What I can do is to let this water that is leaking down into one place where you can put a basin to catch the water, but you’re gonna have to dump it as it fills up. I’ve written this up, I’ve ordered the hose. I don’t know how long it will take, but as soon as we get the replacement hose in, we’ll come out and put it in for you, and close out the issue.” So, that’s where I stand.

There was a problem with the heating unit. I submitted a claim to American Home Shield and the first person that showed up didn’t do a very good job. They wanted to replace the whole unit and charge lots of money and all these kinds of stuff. So I called American Home Shield and told them I was uncomfortable with that contractor looking at this unit and if we could get a second opinion. AHS took care of me and assigned another contractor who came within an hour and had the unit working. He said the unit still has a lot of life on it. And the only thing was wear and tear -- the outside of the gas valve was damaged. AHS has always been reliable and very informed. They have somebody assigned to me within minutes, so I know who’s coming to fix whatever problem. I've been using AHS off and on through the last 15 years. I've used them before on different issues and it’s always been well done.

I noticed a leak on the top of my hot water heater because the pipe was corroding. That was about 7:00 at night, so I shot a message online. By the following morning I had a phone call around 8:00 AM that the contractor was ready to come out if I was ready. The gentleman who came out was extremely courteous, very quick and kept me up to date the entire time he was there as to what he was doing. He wrote up his documentation and was on his way. I didn’t have to do anything. The claim was amazingly easy. The guys from AHS have been absolutely fantastic.

I've been protected by AHS for two years now. Recently, we filed a claim because the dryer was not working, it was not heating. The contractors just switched the little heating switch and that's it. It's professional work but they could be better.

The heater was malfunctioning and Metropolitan Heating and Air Conditioning came out to fix it. It worked fine for about a week, and then something mechanical started. It sounded like an airplane taking off and it was something banging on the casing of the heater. But it took them no more than 20 minutes to replace the part and they fixed it. They did fine, just too bad they had to come back out again.

I had a claim on the pipe in the other house. Efficiency Experts came out within a matter of hours and fixed everything on the same day. It was great.

My garbage disposal was leaking. I went on American Home Shield's website to request for a service and it was easy. Then, they assigned Flow Right Plumbing to my claim and the contractor called me on when to expect the tech out. When he did, he was on time and very professional. He was nice as well and he really did a good job. There was a screw loose and he made it tighter. There was also a screw missing and he fixed that. Everything's been fine since the repair and I haven't had any leaks.

I've had American Home Shield for 15 years now. I'm a realtor and I've been using them, and I have good customer service with them, so I stuck with them. It's quick to get return and get stuff done with them. They're quick in assigning the people and they always call within 24 hours. And for the most part, the contractors are pretty good. But if I'm not getting good customer service and if I have my clients complain, I call AHS and let them know that their contractor is not good. Recently, I called in for my recirculator and they did a great job. It was nice, quick and easy.

My parents told me that American Home Shield is worth having. So I got it some time last year. I thought I would use it if I needed it and true enough, I ended up needing it for my garage because I was kinda trapped in the house. The commercials are really funny but you really do feel like, “Oh god, I have to get a new garage,” or “Oh no, something happened.” So it feels good to kinda have a sense of security there, to know that it’s like a phone call and somebody will come out and look at it for you. The claims process was super easy too. I did it from my cell phone. I just went in and told them that I needed to service my garage. I paid the deductible and it was good to go.

There were a couple of problems with the dishwasher. The soap dispensing part was not functioning and then the upper tray was getting stuck. American Home Shield normally requires to wait for a day or two for things to happen, and I call them immediately after I had an issue, then I found out that Appliance Wizard was the company and they set me up within pretty much the next working day. I was not aware of it, so they came the day after that. Then three days later, they got the part. It couldn't have been easier and faster than that, especially when they didn't have the part. The guy was very nice. This is the second time he came. He came at the end of the day. He must've been tired where he worked and finished the job in no time. Overall, American Home Shield is great.

I get my stuff fixed through American Home Shield and I have them for 15 years now. I've researched other companies, too and I get a better job done with AHS than the other ones. But I dislike the timespan in getting everything fixed. I'd contact them and they'd contact the person that would come out. Then they'd contact me and I'd find out when they could come and when they couldn't. And occasionally, they'd say that they gotta order parts and it’d be a few days. Usually, the process takes a little longer than I expect, but it’s that way with all of them. Overall, the contractors they sent out were pretty good and most of them seemed nice.

The BPM contractors who came out were awesome people. They came in like a big ol' team, got the problem done and got out. They were very informative and they cleaned up after. I'm very OCD about my house and they were very clean. I like American Home Shield. Their customer service reps were nice and their service was fast. I had read some of the reviews where some people supposedly went out and it took forever for their problem to get finished. Mine was timely. It was good and I'm satisfied.

I switched to AHS from a different insurance company that wouldn’t replace a bunch of things. Every time I tried to call something in, the other company tried everything they could to not cover the item. Also, AHS has a better price and everything has been faster. Even when parts have to be ordered, it has been way better being with them. They resolved a water pressure issue on the well. And when I had some issues with a refrigerator, everything went smoothly and in a timely manner. There were a lot of parts to be replaced and I wasn't sure if they would just replace it or buy it out, but every single part that was bad got replaced. Moreover, the contractors are honest people and really good workers. And AHS's website is straightforward.

AHS has been great. We've been with them for a year and a half now and every time we put a claim in, it cost us 100 bucks. But we recently had a horrible experience with one of their contractors, Hopwood Electric, and it's the worst company I've ever dealt with in my life. Our heater goes out every time it goes cold and when we filed a service request with AHS, that was the company that they assigned to us. We talked seven times and they'd put some duct tape on something, then they’d come back and they’d screw it up again.

We got two AC units on our house. Our house is pretty long, so one side got our heat and air unit, and the other side got a heat and air unit. The side on the garage, the air conditioner was working but the heat would never work. So, we filed a claim to AHS. The contractors that came were very professional. The guy knew exactly what he was doing. He worked on it before. He had a little bit of trouble and got on the phone with some of his coworkers or his supervisor, and they walked through together. I stayed back and let him do his job. But I came out and checked on him, and he was doing fine, and the quality of work was excellent. I would’ve done the same exact thing. So far, everything's been perfect. This is my first dealing with a home warranty, so sometimes I get a little skeptical about things like that. But it worked out perfect. The experience was great.

We had a washing machine leaking so I submitted a claim to AHS. Antech Appliances came out. The technician ran the machine, and he took his time and waited to see what would happen. There was no leak, initially, and then, he finally saw where it was coming from and corrected it. And I could tell he was taking his time to do the right thing rather than just say, “Well, I don’t see a leak.” It was a very good experience.

I had an issue with my oven. I went online and submitted a claim with AHS. At first, I was a little confused on how to set up the claim for the services on their website and I had to go through two different things before I could actually get to the part where I had to do the filling out of the information. They should have a more easier way to go into making the claim. Other than that, I was notified about the people who were gonna come out and they came quicker than I thought. They were also very professional and I really like them. I asked them if they do any other service and they said they do everything. I hope AHS sends out their company again because I don't like dealing with a lot of different people coming in to my home. So, if AHS doesn't send them next time, I’ll recommend that they just send the same company to me.

The toilets were running and would flush by themselves in the middle of the night. They weren’t flushing right, either. They would get clogged up a lot. AHS decided to change the toilets. They thought it would be cheaper to change the toilets than it would be to keep coming out every other day to fix the toilets.

So basically you are paying $65-75 a month and then $100 call out fee to have your repair company come to your home. Service is great scheduling and taking your $100 up front. Anything on top of that they will not cover. We had a supposed gas leak at our house, and to diagnose the Plumbing company had to cut the line outside to test the pressure. Now AHS is saying that they won't cover that. We are also having to come "up to code" on a lot of items that we were not expecting to, all to fix a valve that came loose and "may" have been causing the gas smell. We also have a leak near our hot water heater and they are not paying to "remove" the hot water heater to look at the leak. We are now looking at $1000 in repairs out of pocket. Not happy at all. Would have been better off saving the money I pay in premiums to save away towards repairs such as this that I am now paying out of pocket anyways.

Horrible experience. The technician visited my house on 1/24/20 to inspect / fix my dryer. He wasn't experienced enough and could not identify the issue. What was strange was he suggested we "google" and find a contractor who could fix. It has now been 12+ days since he visited and until today (2/6/20) the contractor has not submitted the service report. At least that is what is being claimed by American Home Shield (AHS). I have been calling them every day over the last 8 days (every day) and every time they say they have escalated to the Vendor Relationship Management Team who are trying to resolve the problem.

I will never support this company again. I had the worse experience of my life with them. I filed a claim for my high tech washer to be repaired but they didn’t have a contractor qualified to repair it. I found out that with American Home Shield is all about the money not about satisfying the customer. They stole $81.19 from me but if it took that for me to get rid of them so be it. They sent me through eight different contractors to repair my washer (most of which were rated with a 1 star) but none was able to repair. So they told me they would set me up with a authorized contractor for my washer. I waited a few several days for this, only to find out they were sending me back to one of the eight I had previously.

There was a time when the pump for my pool cleaner went out and had to be replaced. I submitted a claim to AHS with whom I've had for 20 years now. With them, I just go online and tell them what's wrong. AHS's webpage works well. Usually, within an hour or two, I get an email. I then get contacted by a contractor who is gonna do that work and we arrange for them to come. This time, they sent Reflection Pools. While their contractors are sometimes busy and the contractor from Reflection Pools said they would be coming Monday when I called them Thursday, they said that if they could get to my place on the Friday before that Monday, they would. They got to my place on Friday and were able to fix it. The claim worked out well.

We had a total of three different people who came out for the refrigerator but they were all very nice, professional and courteous. It was a Samsung refrigerator and when the first guy came out, he diagnosed it as the board. The digital screen was all screwed up. He couldn't read the numbers so, he had to order a part. A week later, another guy came out. He replaced the board and the sensors, and a day later, it did not solve the problem. So, that gentleman came back out a couple of days later. We cleaned up the back of the refrigerator because it had some fuzzies in it and I wanted to see how that would work. That did not solve it.

Myers Comfort Specialists of Birmingham came straight out that same morning that I called and replaced the fan on my AC unit that was bad. So, he had the part on the truck and everything went great. It all happened in less than four hours. They were real quick. I've been with American Home Shield for ten months and I had it before on my other house, too, for about a year. I've got another house I just purchased and I’ll probably gonna do another one on it. Everything went well and was easy-peasy.

I've been American Home Shield's customer for nine years now, and I wouldn’t have continued with them for nine years if I wasn’t happy with the responsiveness and the technicians that they engage to provide service. They used IGD for me on a plumbing issue I had earlier in the year and they did such great work that I asked AHS if I can have IGD come out again for a separate issue. AHS agreed, and though I got different technicians, they did great work as I experienced with the first one. IGD is a great firm and I recommend them. Also, AHS does a good job and they are very supportive.

We had a line break outside of our house, and the water was flooding. I had to shut the water off in the whole house and couldn't get it fixed. The plumber came out. He was out pretty fast and took care of it for me real quick. He just had to replace a small plastic pipe. We signed up with American Home Shield in November and it was our 2nd claim. They handled our claims very well and I had no complaints at all. Everything has been good and right on the moment. The contractors say they're gonna be here a certain day, they're here, and the repair is done quickly.

A friend of mine has AHS and has had luck with them. And we’ve had them for about a year and a half now. We’re using them in two locations. We have a place outside of Astoria, Oregon and we have a place here in Portland. We used them a couple of months ago for a furnace problem. They did a good job taking care of that and had somebody come out.

Precision Appliance Repair came in two days, which was quick. The tech put a new heater in and did a nice job. I appreciate it. The microwave is working. I was very satisfied.

I had a claim for a switch on the wall that was no longer controlling the ceiling fan properly. It went very well and the speed was the most amazing thing. I had barely pushed the button on the claim form and it was like 30 seconds passed when I got the call from Storm Electric. I was blown away. The guy came the next morning on time, assessed the problem, and fixed it within 20 minutes. He was very professional and fantastic. I've had coverage with American Home Shield on and off for seven years and I like that I don’t have to go searching for a contractor. I can put in the call and the contractor comes to me, and it’s backed-up. Every single incident has not run perfectly but in the end, there’s somebody between me and the contractor who can straighten things out when there’s a problem. So, we appreciate that.

The outflow to the dishwasher was clogged. There was no outflow and there was standing water. I contacted AHS and was informed that a guy would be coming up that day. Home Service came out and they were fast and efficient. The plumber took care of the issue and cleaned up after himself. He did a nice job fixing the problem. American Home Shield's service has been very easy to use and they are very responsive to my concerns.

The hardest part of AHS's claims process is getting the window. The contractors give you a four-hour window and you kinda twiddle your thumbs and wait around for them to show up. They should narrow down the window a bit to a couple of hours or they should at least let you know how many stops are on the route so you can not waste all day waiting around. Also, AHS should make sure their vendors give a heads up a half-hour before or on the morning of the appointment. But AHS has been very responsive as far as scheduling the claims within the next day or two and the vendors have been able to complete the work, which is nice.

I had a claim with American Home Shield for my garbage disposal, another one for my dishwasher, and another one for my ceiling lights. Mr. Fix It came for the dishwasher and it is working fine now. R&R worked on our garbage disposal and it is now working fine, too. And the guy from Winter Haven came out to work on my ceiling fan and light in my living room. He was great. He got my light to work but he had to order a part so that my ceiling fan would work. He would be getting in contact with me about that so I'm waiting to hear back on that.

We did two reports, one for a flickering light and one for a fan, and we submitted the claims online. It took a day for someone to reach out for the service, which was fast. 4H Electrical Services came out and took care of both things. They were great. I would have felt better about AHS if we had a better experience with the ice maker but they’ve been excellent overall.

Customer service reps at American Home Shield have been pretty good. They sent US Air Conditioning of Texas to check my AC system that was not working and was not sending a message to the outside system. The tech who came was able to look at it and tell me that the issue was just the thermostat. He was great and let me see what he was doing while explaining everything that he did. Things have been great since then.

There was an issue with the refrigerator and my claim experience was good. It was processed on time. The tech from AH Appliances came, took the details, and then ordered the part. It came on time as he promised, and then he came and installed it. Everything went well. So far, it is working. If there is a problem, there is warranty. I've had American Home Shield for three years and I keep renewing because there were a couple of things that happened like this before and it was helpful. So, it pays itself back. The same part that they removed, if I were to do it, it would have costed me more money.

We were experiencing no electricity in the bedrooms and there was a bathroom fan that needed to be replaced. I went to the AHS website to file a claim. It was pretty good and it said to expect a contractor out in 24 hours or something business days. But it was a holiday and a weekend, so it took a couple of days before I was able to get ahold of them. The dispatcher was really good at trying to get the appointment set up. Everything has been great and the whole experience is a lot better. We were with another warranty company and they were getting worse and worse. So, I switched over to AHS and the experience had been totally different. They were very attentive and they kept in touch to let me know what was going on. I was really satisfied. I’ve been really happy with AHS and they're even better than they used to be. Having them is the best way to go.

We bought the house brand new and everything in it was covered for a year. We've lived in the house since then and have had American Home Shield over all the 14 years now. And we've not had an instance where they refuse to do anything. I've had very few instances with them and it's been with the air conditioning and furnace rather than everything else because we live in Florida and the air conditioner runs a lot. We have two different thermostats in the house, one downstairs and one upstairs. Rick from Airpro Service Company and who has been here many times, found what the problem was in the latest claim and he repaired it then left.

I had an outlet that was not working, so I called and spoke with a live person in submitting the claim. I had some issues with the first company that was sent out, though. The guy came out in a regular car, with no uniform. There were also no clipboard and no paper. I told him the oven was not working and he used a tester in it. He then said that it was not working, that there is nothing he could do, and that I needed a electrician. I was like, "Okay, I paid you $75 for that?" I was not happy with how all that went about. The claims contractor helped, returned my calls, and corrected the issue. She said she was going to fix the issue, and then she called Stanford Electric, which was awesome. I couldn't use my oven, and the tech stayed until it was fixed. I have used American Home Shield twice this year already and I've been satisfied.

We would smell gas on the furnace so I called American Home Shield. I usually speak through the person and the reps were okay. They told me to expect the contractor out in 24 or 48 hours. Steinmetz HVAC was awesome. Since they have been out, we haven’t smelled the gas. I also have a claim in for my dryer. The contractor called and they came out, and then they said they ordered parts. But, I have not heard anything, So, it is just sitting there. It has been three weeks ago, and I need my dryer fixed. American Home Shield can be hit or miss depending on who you get. I would not recommend the company for the dryer to anybody. And I called and filed two complaints with you guys and you told me you wouldn’t send a new company out. The receptionist was so rude. She hang up on me three times and told me I could not talk to a manager.

I liked the ease of signing up with American Home Shield and I've been with them for nine months now. They did a really good job when I made a claim. It was easy and seamless. I just went on, applied, and they took care of it. I appreciated it. The scheduling with the contractor was a little complicated but the billing was straightforward. It wasn't bad. The contractors were professional and nice too.

We submitted a claim online and Mister Plumber notified us that they would be out a day later. They made the repair and we haven’t had any issues since. They explained the issue to my mother and I’ll get additional details tomorrow when I get to the house.

When I called American Shield to let them know that my air conditioner was only blowing cool air and that it wasn’t getting cold, the rep seemed to be more knowledgeable than I was about the refrigerant. I looked it up online to find out competitive pricing and she told me that they no longer used R-22, because it affects the ozone. They use something else in place of it. Then I was told that the contractor would get here between 12:00 and 4:00 and that he would call me. The contractor called me himself. He told me that he was running a little late and that he would call me as soon as he left where he was at. He also gave me an estimate on when he would arrive.

I had trouble with the refrigerator two or three times. AHS had somebody come out and check the furnace. I also had somebody come out and clean the ductwork on the dryer. I called the claims in and AHS added it to my monthly billing through the checking account. They called me back and told me they contacted the company. The company called me back within 24 hours in reference to letting me know when the approximate time they'd be here. Everything's fine now. The AHS service was excellent so far. I’m very pleased and that’s the reason I’m renewing.

Our real estate agent recommended American Home Shield highly. We've had two claims in. One was the refrigerator. The ice maker wasn't working and water wasn't working. And the tech fixed that just fine. Then, we've had trouble with the washing machine. The appliances here are older, and water was coming out from underneath the washing machine. We live a condo, and the tech thought that when we have our washing machine going and they're doing upstairs, it puts too much pressure on the pipes. He was very informative and very nice and he got here on time. We're very pleased with AHS so far.

The appliance went out and I called in to file a claim. I got ahold and called the contractor and told them what time I wanted them to be there. CA Wilson Company was sent and the first day they came to fix it, they didn't have the parts in their car. It took two more days for them to come back. That was the only issue. But they did a great job.

My son uses AHS on a house in Virginia and recommended it to me. This is the first time I’ve ever used a company like this and it has been very good for me. When I called at 9:00 for my refrigerator, the contractor was there by 10:00. Neither the refrigerator nor the freezer worked. The lights would come on, but that was it. He knew what he was doing. He got his multimeter out, checked different circuits and picked the one that was wrong right off. I’ve also had my heating and cooling unit done. So far, I’m very happy with AHS.

Having American Home Shield is beneficial especially if you're on a budget. I also like their process, in general, how to go about either online or calling and the expediency from when you engage to actually getting a request processed is pretty efficient. A month ago, my garbage disposal was not working and they sent their contractor out. The guy was professional and he fixed the garbage disposal on the same day.

I called American Home Shield and they were really good. I do my claims online and I like the website, but sometimes, I like it better to talk person-to-person. We had two issues and I wanted to know if they are gonna charge me twice for it. My dishwasher was not working, and the hose that’s connected to it was leaking. But there’s no one to talk to when I call them. It’s a recording. So it’s pretty hard when you need to talk to someone.

The technician from J-Star Services was great. We’re in the midst of selling the house and he was called out to confirm that we did not need a new water heater nor have the water heater lines repaired. There was nothing wrong with them. He was very nice, very professional and on time. I also submitted a claim when our AC had stopped working, and it turned out it needed a new coil. And I was not happy with that service. They charged me $1,800 because my system was out of date. But yet, my system’s only seven years old. I heard from several people that have come out just in the process of selling the house not to go with AHS again in my new house because they’re notorious for denying claims. So, I won’t be using American Home Shield in the new home.

Filing my claim for the washing machine was an easy process. The washing machine wasn't working and the contractor came three times, but couldn’t repair it. AHS should make sure the repair guys understand what they’re doing. We were without a washing machine for four weeks because they’ve been running around. Then when AHS sent another company out, that company said that the first guy shouldn’t have even tried to repair it. We were then given an allowance to get a new machine.

I just bought the house in August and it was part of the agreement with buying it that the owner purchased the warranty for a year. I've had to call Home Shield three times. One was the plumbing issue, another was the AC, and I needed a new hot water heater. It broke and flooded. Every time I called, they handled everything really quick. They would have somebody out there within a day. They had the contractors out there and fixed the issue in no time. When the AC wasn't blowing any air, Comfort First came out and the tech fixed it within 45 minutes. He knew the problem right away as soon as he got there. He checked a couple of things, and he went up and had it fixed in no time. I plan on buying the warranty again next year. I convinced my parents to buy it this year as well for their house.

The garage door was not opening and the technician said something was wrong with the switch. And even after he installed the new opener it didn’t work. But he came again and now the garage door is working. We had been using it for so many years. I’ve always given references of American Home Shield to anybody who has asked me. I don’t have any complaints with them.

I was in New York and my wife was at home when she had a heating issue. She was freezing and called me. First, I filed the claim online, but because it was a Friday, I also called, just in case. Both my email and my call were answered. AHS found someone and got them out there within a couple of hours. The tech did the job fast. My wife was happy, so I’m happy.

American Home Shield has improved a whole lot in the last year or so. It used to be real hard to get in touch with them but now their systems all seem to work a whole lot better. I was very impressed with the way everything was handled in my last claim. I haven't been in the past, so it was a nice surprise. I submitted my claim online and the process was very easy. They responded very quickly and Sears came out very quickly as well. The contractor got the problem fixed and it went perfect. American Home Shield should keep up the way they’re doing it now.

I was with American Home Shield for about a year and then I dropped them. I came back to them approximately about four months ago for peace of mind. I’ve used them a couple of times in the past. People have always been punctual and it’s a decent company to do business with. The technicians have all been extremely nice individuals and willing to explain everything. There are always some upcharges as some of the repairs progressed but they made that clear upfront.

I go online and fill out their form to file claims and if I have any questions, I call them. I’m very comfortable with their website. But they need to give a shorter time span on when to expect the contractors and they need to fine-tune their times. Sometimes, you're told within 48 hours and it may be 96 hours. Also, they need to inform who is coming, not just that someone will be calling. The contractors have been fantastic and friendly. They go above and beyond getting things done and being honest and upfront. Working with American Home Shield is very easy. They have always come through and they have always been there. As a woman, you sometimes wonder who’s in your home and I have always felt safe with who they send out, which to me is very important.

Sometime in December, my heating didn't work. I called American Home Shield and J-Tech Mechanical came out. They said the whole fault was because of the Nest that I have. They changed the thermostat and it was okay for some days. However, sometimes the heating wouldn't work all of a sudden and I was confused why. After looking at it for 17 days, I called them again. When the technician came back, he checked it and it worked perfectly fine. That was surprising to us too. We explained that sometimes it works, sometimes it doesn't. It's on and off. Even when it's cold, we increase the temperature and it doesn't trigger on. The tech thought the sensor may be a problem, so he cleaned the sensor, put it back and said it should be fine.

American Home Shield sent Jones Family Appliance Repair for the fridge that was icing over and collecting ice in the crisper shelf. They did something. It helped and they were excellent, but the water's coming back. I'm gonna have to have them come back out. But they fixed it with what they thought was wrong and what they commonly see wrong with Samsung refrigerators, and it definitely improved it, but it didn't completely correct it. Still, Jones was great. I was very pleased with American Home Shield, and I plan to continue my membership with them. It's a good service. I'm glad I got it. I have older HVAC so it's definitely a good thing to have.

Hollywood-Crawford Door Co. came out for a garage door that wasn’t working. I used AHS' website to get the service and it was easy to use. It said that within 24 hours, someone would contact me, but it was immediately the next morning. It was very good with the contractors. And it's convenient with the door now repaired. AHS is a good company. I’ve had good communications with them so far.

There were issues with the toilet plumbing. I filed a claim through the website, which was really user-friendly. I love the website. It was the weekend and there was a confirmation that somebody would be in touch shortly. But the contractors contacted me on a Monday, which I expected. It took them 72 hours to contact me. I wasn't home when they came. I asked our nanny specifically how they were, and she said that they were very nice and informative. She gave me a report back about what the issues were and said that they were pretty detailed. But I got the information I was looking for. Everything's been great now. There were no problems with either of the things that they serviced. It was a really easy experience and they were in and out very quickly.

There was a time when my water bill had spiked and I was told that the problem was most likely something in my house and that I had to find a plumber. I decided to use my Home Shield coverage to save money and their contractor, Prime Plumbing Services was able to identify that I have a toilet with a leak. They fixed it right away and now, my water bill is back to normal.

I bought a new house and needed all the locks rekeyed. I went online and submitted a claim to American Home Shield. The website was really nice and very easy to use. Realty Rekey came out and they were very professional and with really good quality.

The microwave wasn’t heating and the guy replaced the magnetron and that worked. He was very responsible and professional. I have another service report coming in and the contractor is visiting Monday to look at some plumbing issues.

Everything went well with my plumbing claim, but my daughter mentioned that the sink was still kinda stopped up.

The stove wouldn’t come on at the right temperature. It was very high. I had a guy from Sears look at it, and he said that I was holding this button too long. I turned it to the window that shows what the degree is from Fahrenheit to Centigrade. Then he held it and it came back on to Fahrenheit. He said not to hold that button too long. Everything went really well. He was very good, polite and efficient. He did a lot of cooking too so he knew what stoves would do.

Both American Home Shield and Bear Plumbing and Rooter were great. Bear Plumbing was fast and efficient. They called me within 24 hours from when I submitted the claim.

When we first called in about our washing machine, it was making this noise that we knew something was wrong. The technician came out and said that the process was too long and there were too many different parts to swap out to figure it out. It seems to be working okay, but the noise was really loud. It got progressively worse, so the thing just completely quit. When the guy from Calvary Appliance Repair came out to check it, he tried to turn the drum and he knew immediately what was wrong and what had been going wrong. If he came out in the first place, we would've had resolution months ago. That was our biggest beef. But with this recent technician, we have no beef at all. He was perfect. That call went great.

We’ve been quite satisfied with American Home Shield. We’ve made different claims in the past and they have been really good about it. Also, the guy that came out for our electrical issue did a great job. It took him a while to find it, but he did find it and he fixed it. The people who originally built and wired the house didn’t do the greatest of jobs, because they’ve got most of the plugs out in the family room, and then the electrical plugs in the living room and dining room area all in the same breaker. One of the plugs in my living room worked but none of the lights worked. It was crazy. But the guy was persistent and he got it.

I called American Home Shield to file a claim and dealt with a representative. I was pleased with the whole thing. She said I should hear within maybe 24 hours and then the technician from Tri-County Plumbing, LLC called me the next day. He came out and looked at the hot water heater then decided, yes, it needed to be replaced. The kid came out on a Monday to put the hot water heater in and it has been working very well. I was pleased with my experience. American Home Shield has worked out really well for us.

Our Whirlpool refrigerator has a bottom freezer and ice was building up in the bottom of the freezer. Then, water was leaking onto the floor. I called AHS on a Friday to submit a claim and there were able to get somebody there the very next day. It was very easy and straightforward. The repair person who came out was from Sears and he was on time.

I put in the request for service at 4:30 in the morning and I got a call back around 8:30 saying that American Home Shield had someone in the area and if I was available at noon. It was probably the only time I would ever have a problem resolved in less than eight hours. Normally, when I've used American Home Shield, it takes a day or two or sometimes you need to order a part. This is what you see in advertisements and they say this is not your typical service but it's phenomenal. I did the claim online and I’m not the most computer savvy person but I was able to figure it out so it's gotta be fairly simple. I wish others were as simple to navigate as theirs.

When I was closing on my home that I purchased, American Home Shield was one of the home warranty options. I was reviewing them and I thought they had the most comprehensive packages so I went through them. When I was moving in and wanted to have my locks rekeyed, I contacted them and then they said that I could expect a call from my technician and gave me the contact. I got a call and we scheduled a convenient time. The contractor came and he was prompt and told me what was included. The rekeying package was four keys. So whatever it was, whatever I had seen information-wise that was listed, it was done. Also, the representative who took my call towards the evening was professional, courteous and prompt. So overall, it was positive.

I was a little bit scared about getting a warranty but American Home Shield has been amazing. Their online claims system works for me. I filed one for my water heater that wasn't working. I did that towards the end of Friday and the process was super easy and fast. A contractor called me shortly after I submitted the claim. He kind of had me give him some information to get everything ready so that he didn’t have to make a couple of trips. It was also that day that he was able to stop by. He did an awesome job. The water heater wasn’t fixable so he ended up replacing it.

My washing machine broke the week of Thanksgiving, 2019. After 3 weeks, finally got an answer that my washer could not be repaired and I opted to take the buy out. They told me the check was mailed on December 19, 2019. I never received a check, finally on January 23, 2020 (after many requests) they finally placed a research on the check. I was told it would be 48 to 72 hours before they could provide me with an update on the check status.

To begin with they had a service technician contractor who wouldn't return calls or texts. It has been three weeks and I still don't have a running dishwasher. When I gave up getting the tech to call me back, I called AHS, and their customer service is in Trinidad and Tobago, and English isn't their first language. Turns out that they cant get the right color control panel that matches my dishwasher, so they want to put on a different color. IF I don't like that, they want to "pay me" for the part and let me try to find one myself. It is a mess, and not a good service. If they cant get the correct part they should replace the dishwasher instead of sticking me with a patched together unattractive dishwasher. I will probably just end up buying a new dishwasher. Wish I had kept the $700 that I spent on this contract and I could spend it on the dishwasher. Buyer beware.

I have used this home warranty provider for multiple years. The last year their service has declined. The contractors provided are not quick to provide service calls. I have had 3 claims this year. Two are for the same repair that was not performed satisfactorily for a toilet that runs/leaks. The same toilet had a repair the previous year. Three service calls for the same issue falls short in providing service w/ satisfactory contractor efforts and skill. I also have a denied claim for an emergency repair required to allow my tenant to leave her garage, denied due to the repair being completed by a contractor they did not arrange, however the tenant did not have the luxury of waiting 24-48 hours for a service call, as she was trapped in the house with her car in the garage.

American Home Shield sent contractors from Peacher Plumbing & Backflow Services, and they were very cordial and very professional. They did a good job. I have a water heater and they had to put a drain pan under it so if it overflowed, it wouldn’t flow out. They put a pop-off valve in and they did it superbly. I’ve done claims with AHS for about 20 times already, and they're prompt and nice. They can’t improve with them being perfect.

I have 2 homes that were under warranty with AHS. I have cancelled both. The first time I went to use the service, I advised AHS that this was an emergency, water leakage from fridge and no freezer. Service team that was given my request did not even speak clear English nor were they concerned that I had an emergency. They told me it would be 24 hours before they could book my appointment. Appt was then booked for the next day, Tuesday, from 1-4pm when I called back to verify, it was changed to 1-5pm, BUt NO ONE showed up. I called again and we were told they would be there today, Wed. from 9-11 am. I cancelled my appointment because I can't wait for them to tell me they have to order a part and I have to wait another 5-7 days.

I had a good experience with the contractor AHS sent for my claim from Lafayette Refrigeration. We communicated days before on what I needed to do and the person I talked to was really good. The tech who came was very knowledgeable and currently, my unit is still working. I've been with AHS for a couple of years now and I'm very happy with this last claim I had with them.

When I came to Atlanta in 2007, I picked AHS' warranty up again after having used them a long time ago in New Orleans. There was a time when my unit was making a humming noise when it would come on and again when it goes off. I was concerned about it and I called in a claim to American Home Shield. They sent Therma Tech Heating and Air Conditioning to do service and the tech who came was very pleasant. He was understanding and sat down everything for me. I was pleased with his service.

Some outlets weren't working as well as the overhead light in the kitchen and I called American Home Shield. The rep said that the contractor would be contacting me within 24 hours, which they did a few hours later. The technician was great. He came in, fixed everything and explained it. Since then, everything has been working perfectly. AHS has always been good and it’s easy to use. It's not a problem at all.

I had a previous provider and I had a problem with a claim. I found them not to be as actively interested in resolving it as I thought they could be. My brother was with American Home Shield, and my parents had also previously in their house had been with American Home Shield. I figured thus AHS was worth a try. One concern that I have is like when the electric guy was out, there was an issue on whether he should replace the entire fixture, which he said was broken but usable, as opposed to just the ballast. He said the connectors at the end were cracked and would fail at some point, but he said he could only, at the time, replace the ballast, then I’d have to call back when the actual fixture failed. If contractors had a little bit more flexibility or leeways to be proactive in avoiding a future claim that might be helpful. But otherwise, everything is fine.

AHS has done what they've said they were gonna do. Every time that I’ve called, they've had somebody come out and try to repair whatever I asked them to. They’re doing a pretty good job of getting people, but some of the people that come out, are not as experienced as they should be with fixing the problem. The Herley company's tech had to come out more than once. He told me to turn my refrigerator off for 36 hours. We did that and had to take all our food out.

I had a problem with the heater. I called American Home Shield and they gave me the number of Action Repair Service. The service went pretty quickly, though there was one time when I didn't know if they got the message and I had to call them back. But for my heater claim, once I spoke to the contractor, they came. When the tech was here the first time, whatever the problem was seemed like it kind of didn't happen. The heater was working at the time that he came, but then it cut off again after a few months. They told me to call if anything should happen, so I did. Then they came right away and took care of it. They had to take the heater and see what the situation was. Then the tech came back with the part and put it in. After that, I haven't had any problems with the heater.

The furnace stopped working so I called AHS and one of their customer service representatives dispatched the company who told me that they were unable to fix it because it's very old. They recommended that it be replaced and they submitted a replacement paper to American Home Shield. It was authorized and my part was to pay for a permit for all the sales which related to the upgrade of the system. I didn’t know what exactly they meant if it was some kind of tubing or filter but they told me that my part of the payment was close to $2,800.

I had a smell in the basement and the handle was not working well on my shower. I submitted a claim over the phone with AHS and they assigned Bud Plumbing to service me. Within a few days, there were two gentlemen that came out and they were great. However, it'd be nice if they would respond faster when it's urgent. Other than that, everything is completely fixed now. The smell is still there though and I think it’s something else. But the techs fixed the things that I directly required them to fix and they even showed me what they were doing, which I appreciated. Besides that, whenever I had a claim, American Home Shield's reps did well for the majority of the time though once in a while, I’ve had some bad ones. Still, the value that I’ve gotten out of the warranty has been amazing.

Our freezer was not freezing correctly and everything had started to thaw. I put in the request like five in the morning online, and before noon, the tech was at the house. He fixed it before 1:00 and everything was refrozen and working. They were able to get ahold of my wife to get in the house and get it fixed. He was very professional and very nice. He was very informative. I’m very happy with the expedience of service as well as the repair. The freezer has been working perfect since.

I have had American Home Shield for many years and I've been very happy with them. I've had to have put up a stink sometimes and say something is not right. But I would have somebody else come out, look at it and verify it, and I haven't had any problems. The first contractor who came for the refrigerator wasn't qualified to put the death sentence on the refrigerator so AHS had to call Sears. Sears verified that the refrigerator was too old and too far gone and that the Freon was not able to be put into it because it was so old, they don't allow it anymore in that one. They were also very pleasant and nice.

I've been with American Home Shield for at least 10 years, on and off. It's a convenient service, one-stop shopping to call to get your maintenance done or your issues resolved. I would like some of the coverage to be a little more comprehensive, but other than that, the process works pretty good. I also had a positive experience with their contractor, Mr. Appliance. They called me quickly after I submitted my request. They were on time when they said they were gonna be there, and they provided good service.

When I bought the house, I knew that the water coming in through the line from the street to the house had a very high pressure on it, and it needed a pressure regulator installed on that for the home. The high pressure was causing some of the taps to break. I've had American Home Shield for almost 4 years now and it was the first time I've actually put in a claim. It was easy, I didn't have any problems, and Circuit Mechanical was sent out. They took 2 trips and they fixed the regulator. There was also a service where they could text and it was easy to use. When I had to have a second visit, they texted me to sign in on when I wanted it, and I kept on pushing it back since I had to be out for a week. American Home Shield is doing okay and they did everything they said they were going to do. They were upfront with everything and I’m satisfied with them.

Cutting Edge Total Comfort came out and everything went fine. They got me back up and the heat going. The contractor was very knowledgeable and then he took his time and explained what he found wrong and what he did to repair it. He was also patient enough to answer any questions that I had.

When I went online, I noticed that Appliance Pros had some questionable reviews. But I also know how hard people can be in today’s society. When I called, Missy, the lady that scheduled the repair was nothing but professional with me. I explained to her the situation, that we didn’t have a refrigerator and that we were using like a cooler with ice packs to keep the food. She said that she would get us right in within the next 24 hours because of the urgency. Normally she couldn’t get us in for about four days.

Anytime I would turn the heat on, it would blow out cold air. I was trying to get someone on the phone to kinda determine the problem a little bit quicker before I paid the balance for the claim for the contractor to come out, but I couldn’t ever get anyone on the phone, no matter what kind of number I pressed in the recorded line. But after I made the payment, I got the call and then Island Breeze was the one that called me to help determine the problem. The tech came and identified the problem very quickly. It was rewired incorrectly. But he fixed it really fast and was in and out within the hour.

We've had American Home Shield for about four years now and it has been helpful for us. Recently, we submitted a claim for our washing machine as it wasn’t draining, and we were told that the contractor was to come out within a couple of days. The technician from Austin Appliance looked at the device and said it’s broken, so we needed a replacement. They were great.

I filed a claim online for the pump in the sump pump that had stopped working and there was water in the basement. Every time I have to open a work order, I do it online. It’s fast. It’s unbelievable. It immediately tells me who the contractor’s gonna be and that they’re gonna contact me within a certain amount of time. Just two days before my pump claim, the furnace had stopped working. It was 6:30 in the morning and 62 degrees in our house. I set up a work order at 6:30 in the morning, and by 9:30, I had heat.

I got outstanding service from After Hours. The owner, Doug, was on site. I have two hot water heaters, and my hot water heaters are next to each other, so it’s a little bit more of a complex setup. He was out on site and diagnosed the first problem. One of the flow meters on it was broken, so that was replaced. And then, after that, there was also another issue that they had to diagnose and come back out on. There were no problems. They just had to order some parts. And service was great. I’ve had a lot come by my house. I always look for people that treat my house like their own, and Doug and his team did. They were always respectful. I trusted them, and they resolved it, so it was very good.

American Home Shield's claims process can be nerve-racking but it depends on the rep I get and who they’re gonna send out. So far, the contractors that they've sent have been okay. For 15 years that I've been with them, I've only had one or two bad contractors. Throughout the years, it has been comforting knowing that they’re there if I need them. I just wish they have a bit wider selection of vendors to use and faster turnaround sometimes.

We’ve had a number of issues over the years but most recently, I called and put in a request for service. Home Shield sent somebody from Third Generation Plumbing & Mechanical out. The person told me that I had to buy a part and then call them back. I bought the part and called the company back. Then I was told that the earliest return service day they could give me was four days later. I called Home Shield and complained about it. They put you on hold for 15 or 20 minutes and hope you’ll hang up and give up. But when they finally come back, they just tell you, “Too bad.” This is the best they can do. Their communication and customer service are all terrible. I told them that they’re gonna finish this service and I’m gonna cancel the program.

Done Rite Appliance Repair came out to fix the ice dispenser in the freezer. The tech needed to order a part and he came out another time a week later and put in the new part. It's all fixed now.

When the water heater sprung a leak and dumped all its 40 gallons of water on my basement floor, submitting the claim for it was extremely easy. I went online and did it in a couple of minutes. I have tried calling a claim in, but it was a whole lot easier to do it online. I've been with AHS since 2012 and got it before I retired to help manage my large expenses. For the most part, their contractors are really good. They send out whoever they send and you don't have a choice, but I have not had any problem with any of them.

I reported a plumbing issue to American Home Shield. A previous company replaced the spout that goes to the bathtub and after he did that, he checked everything. We found out it's leaking so I called back the same plumbing company. They said I had to make another order so I called my home insurance company. They said they would send someone for a second opinion and they would take care of it 'cause I was still under warranty for the first repair.

I feel very good about them in the last six months. My initial experience was extremely difficult. It took forever to resolve an issue. But since then, I’ve had a few interactions and they’ve been excellent. So things have improved dramatically. Last month, we had an adjustment to the water heater. The tech was very professional. Everything is fine now.

I considered American Home Shield as a warranty so if in the event that something went wrong in my house, they would come out and fix it. I’ve been with them since 2011 up until now, so that’s a long time as far as paying each month. And over the years, when I had to call them to come out, I was always satisfied except for one time and that was last year when my hot water heater went out. In fact, after that, I was thinking about dropping American Home Shield because I really felt that with all that I paid into the warranty for every year and for the number of times that I used it, they kinda fell through the cracks because of the mere fact that they didn’t want to cover the repair of my water heater.

Submitting a claim is quick and easy and Air Pro did a very good job on the AC claim. They let me know who the tech was and I had a picture of him so I knew what to look for whenever he arrived. That was nice. They were very quick and efficient and the guy was wonderful. I'll continue it when it's time to re-up because I had a good experience.

My kitchen sink's faucet was broken. It was leaking at the base and the pull-down sprayer wasn't working. I submitted a claim to AHS on a holiday and they then sent Sirius Plumbing and Air Conditioning. The plumber came four or five days later on the day that I wanted him to come. He was really nice and he fixed both my issues the same day. Things are working okay since then. I've been with AHS for over 25 years at two different addresses and I'm really pleased with them.