American Home Shield Reviews

This company provided the worst customer service I have ever received in my life. They were entirely unable and unwilling to help me cancel my contact when I sold my house in April. It took over 5 phone calls speaking to 5 different representatives to finally cancel my contact. Each phone call wait time is 10-30 minutes long and responses to questions takes over 5 minutes for an answer. Any other company can do a better job than this one. DO NOT WASTE YOUR TIME. YOU WILL REGRET IT.

I called the provider Total Air Care and American Home shield to get an earlier appointment since my AC isn't working at all in these high temperatures. I was told by Total Air Care they were booked and could not help me until my appointment date, I asked if they had anything in place for emergencies like this and the CS said no, wow that is terrible for a business. I then called American HS and got a very RUDE representative that said my AC being out is not an emergency and that they could not give me another provider, then I asked for a manager and she stated that they don't have managers there and I would have to wait on that provider to help me . She was very RUDE, and unconcerned. This is very unprofessional.

I will not give even one star! Hot water heater broke. AHS sent out a horrible company (Discount Water Heater) who proceeded to charge double for all uncovered items in order to make back the money they weren’t making with AHS. The sales rep with DWH was extremely rude and abusive. AHS refused to send out another company, stating they would give us $400 instead. No apologies, no help, nothing! It’s AHS’s responsibility to provide competent and honest repair companies. It is also their responsibility to provide polite, helpful and friendly sales reps which Karen ** is NOT! I will never use AHS again and will make sure others don’t as well!

Last Monday, I logged a request for service for a broken AC. (Same issue for the third time in a year) And was told I would get a call from a dispatch company within 24 hours. On Thursday, I finally received a call from the company, (who left a message with a call back number). I tried calling the number, and it required a second number and password. There was no live answer, or a way to leave a message. The next day, the same thing happened. I was not able to call them back, despite trying every number I could find for them online.

It is a week since our water heater stopped working. Called AHS, they selected a company which will call me to set an appt. Everything looked OK. On Saturday, after 4 days without hot water, contractors showed up. Looking at their faces I realized they do not know what's wrong. They did not call AHS to report a defective part, as usually the other contractors do. I called AHS same evening to check on status of my claim - they did not have any info. On Monday I called Plumbing company, and they also did not get any info from contractor, but told me maybe tomorrow they will know something. Maybe?? I think AHS should better choose contractors.

Customer since Nov 2017. 1st time utilizing home warranty Saturday 6/2/18 - AC not working. We are in Rockport, TX. It is 95 degrees outside. Unfortunately, over a 48 hour period, after MULTIPLE phone conversations with contradicting information, high frustrations with “snarky” AHS operators, MULTIPLE requests to speak to a supervisor, a phone call to the corporate office, we have decided to cancel our contract. We never did get to speak with a supervisor. Our AC is still not working.

My furnace was acting up so I contacted American Home Shield and the rep took care of what I needed to do. I called them, they took my info and then they linked me with the people in my area. They give two or three options and the vendor usually contacts me and I pick who I want to service my claim. The contractors that AHS sent did a good job. They were very timely, harmonious and friendly. They came out right away and tracked down the part my furnace needed, which wasn’t easy to get. I called AHS back because there was one other issue that came up later and they came right back out. They have a 90-day warranty or free recall if there's an issue. If you own a home and have a lot of different appliances, it’s worth investing in AHS and I would recommend them.

I thought I had two appliances leaking, but it was only one appliance and it leaked under my sink. I submitted one claim to AHS for the two appliances and that claim has been completed and it was wonderful. Colby, the contractor who came to fix the leak, was absolutely wonderful as well. He took a look at my sink to let me know what was wrong with it. He taped what needed to be ordered while we were waiting on the part to come in, so I was still able to use the washing machine. He went above and beyond, and since the repair, the appliance has been working fine.

We had found a leak in our basement from one of our drain pipes. I submitted a claim online to AHS and the experience was fine and simple. The contractors came out the next day and inspected it and then got it fixed. The technician was fine and was great, as well. I've used AHS twice since I've had it and each time has been very smooth, very professional and very easy. Having AHS definitely works fine when purchasing a new home.

My air conditioning unit was leaking water from the inside. At first, I filed a claim online with American Home Shield and the website navigation was relatively easy. Then I wound up calling them as well and that was easy too. The only problem was that the contractor that they had to fix the problem wasn't experienced because I had to call them thrice and the guy that came out was not very professional. Although I just had to pay one time, I still had to pay extra for Freon to go in there and the last guy that came out said that was a problem from the start. Still, I'd recommend American Home Shield.

It’s the second home I’ve owned that I’ve used American Home Shield. I had a home in College Station, Texas and I used it there. And when I bought this house back in August, the realtor asked me who I would use and I answered American Home Shield. So I’ve had them for four years total. I file my claim on the website and it's simple. It was easy and smooth to just go log in on the website and request service. The only thing I would've changed is to have had a phone call back a little quicker.

Our AC was running but it wasn’t cooling. I called AHS to submit a claim and I was very happy with the response time. The contractor that AHS sent came out. He found a loose wire outside. He thought he had it fixed but he did not. It never cooled down that night. He had to come back the next day and he found another loose wire inside. Now, the AC is continuing to cool.

Everything went great with the claim for my air conditioner unit and I’m very well pleased. AHS was very courteous and professional. The contractor they sent was wonderful.

I've used American Home Shield's service several times and I've been very pleased. The most recent one was for a leaking washer. I submitted the claim online and then it was very smooth and easy. The contractor had to come back twice though. They fixed the washer the first time and then it leaked again. They came and rechecked it for me at no charge, and it has been great ever since. Apart from this experience, I had a time before that when I used American Home Shield for a leak in my air conditioner. But I never realized that when the techs came to work on it, American Home Shield wouldn't cover everything like I thought they would. What I thought was gonna be a $75 bill for my service call turned into a $400 bill because I had to pay for the Freon.

My air conditioner wasn't working as all my Freon leaked out of it. I called American Home Shield and the rep was excellent. The tech came out the next day and he knew what he was doing. Everything went right and since the repair, I am feeling cool now. American Home Shield is an excellent company and I would recommend them to others.

I've been with American Home Shield for 10 years. Last year, with the AC unit, they had to put Freon on it and made me pay it out of pocket $200 besides the $100 deductible. I was unhappy. If I have insurance, why should it be that some money comes out of pocket. And also, I have claims still hanging in the air with the water heater. It has never been fixed because they wanted me to pay out of pocket $700 plus $100 dollars.

American Home Shield is pretty good and I'd recommend it. I made a claim for my AC over the phone and the service I got from the contractor was good. The tech knew what he was doing and now my AC is working.

I've had American Home Shield for years and what used to be the problem was if you had multiple things for them to look at, you’d have to call them because the website only did one problem at a time. But now, it has a build where you can check multiple things and you can group the issues together. I like that and it is a lot easier to navigate. And over the past year, I have not even called them and I used to always have to call and not just to go online and put it in.

American Home Shield was part of the deal when we bought the house. It is a good resource in getting somebody to come out there and get the job done. We bought a new home and there was a woman who came in to rekey five locks. She was very professional and gave us great information as far as what was needed to be done. It was very efficient. She did her job and we were very satisfied. The service that was provided was great and I think if the woman who answered the phone when I submitted the claim was more efficient than she was, it would have been better. With that person who took the order, it just went on and on forever. It was a simple thing to say why I did the keys done, but it kinda just went on. She put me on hold and I kept on talking and talking her. I actually managed to go online on the computer and key the information in quicker than she was gonna do it.

Everything was fine in my recent experience with American Home Shield. We had a pipe that was leaking in the front of the house. I called American Home Shield to submit the claim since it was easier to call. When I talked with the claims rep on the phone, it was okay. American Home Shield sent somebody over and the contractor's service was fine. The technician fixed the pipe.

The blower stopped working and I was without air for about three days before the technician came out. I went through the American Home Shield website it was very intuitive in terms of navigating to submit a claim. I submitted the claim on a Thursday then I got a call back on Friday, telling me that the technician couldn’t get out there.until Monday or Tuesday. But in all fairness, it was over the Memorial Day holiday so we get it. The Technician was professional and knowledgeable. He showed up within the timeframe that they quoted, came in, assessed the issue and fixed the AC within in an hour or two that he was here. Things have been great since then. It's working a little bit better than it was beforehand.

Before I realized that American Home Shield covered plumbing, I had a different plumber come through and they were trying to charge for this and that, basically trying to replace instead of just trying to fix it. The contractor AHS sent was able to fix it. And it was super easy to put in the work order. You just go online and just request the service and they call, schedule an appointment and it’s done. I got an older place and the plumbing is working as it should. I’m happy with American Home Shield.

Around three months ago, I knocked over a lamp and the circuit breaker didn’t appear to be flipped but an entire circuit was out. The whole room and the front porch was out. I reached out to American Home Shield and then an electrician came. He was very competent, friendly and professional. He figured out that the circuit breaker just didn’t look like it had popped but it did. But all was well. Having the AHS warranty gives me security that I can just call when something breaks, and they'd come and fix it, as opposed to having to find a worker on my own. Also, it’s an insurance against if something big were to break. AHS is well worth it.

I needed new locks so I filed a claim with American Home Shield over the phone. The agent was very good and the contractor's service was fine.

The tech came out for my air conditioner after two days from the time I filed the claim. That tech was very professional and everything seems to be working fine after the repair. Having a warranty on my property brings me peace of mind and I would tell my friends that my experience with American Home Shield has been pleasant.

Two GFI's at the back of the house needed to be replaced. I rarely used them but I wanted to make sure they were working. I submitted a claim to American Home Shield online and the process was really simple and easy. Their reps were very courteous and asked what the issue was. And then, they got somebody to let me know who the person was that's coming out. The process was very efficient. The contractor was out in a couple of days and fixed the issue the same day. They were really good. Once in a while, there were contractors that didn't have the proper parts but these guys always had what was needed in the car and never had to reschedule. So far, everything went well. Since the replacement, the GFI's worked like clockwork.

Our air conditioner would not kick off. We were without air conditioning for nine days and it was a little inconvenient at night. There are two units in the house, but the unit downstairs was the one that was out. It’s an open-architecture house, so we didn’t sleep at night in my bedroom that warm. So, I filed a claim to American Home Shield over the phone. The agent got on it right away and an electrician guy came the same day. My wife was here when the electrician came and he was very fast. He said that the drain line was clogged which caused the switch to keep the AC unit from running and told us that we needed a plumber. They even contacted the plumber and the plumber came two days later. Then, it took two more days because the plumber said it wasn’t plugged on his end. It was two more days before the AC guy got back and turned the AC on and it worked.

Our refrigerator quit cooling and I’m diabetic, so I naturally hit the panic button because at any given point, I’ve got anywhere from $8,000 to $20,000 worth of insulin in my refrigerator. We had to get help so we called American Home Shield and they got somebody out here and got it fixed. I called in on a Friday night but they couldn’t get anybody out until Monday which I understand. They were out first thing bright and early Monday morning. The contractors from Dunn-Wright were once class act. They may not be the best dressed group in the world, but they’re professional in their actions, their knowledge and their ability to troubleshoot the problem and get it fixed in a small amount of time. Since then, the refrigerator has been working like a brand new one.

I've had ongoing issues with plumbing and I usually either go online or call American Home Shield to submit the claim. I’ve always loved the technicians that have been sent out. They have normally come out within 48 hours and sometimes within 24 hours. They fixed the issue, but then it would pop up in another area. Although the representatives were professional, they didn’t always know what was going on as far as billing was concerned. The technician would say one thing and the representative would say something else, so I was not always in the loop regarding changes in policy and it was very confusing. I was not satisfied with American Home Shield at all and I would tell others not to go to them.

The air-conditioner turns on, but it doesn't cool, so I filed a claim online with AHS. Somebody called me in the same day and my issue was taken care of the day after. There was just a part that the contractor had to replace so the service was really quick. It took less than half an hour from when he came to when it was done. The few times I’ve used AHS since has been good.

I called in for my air conditioning unit because there was a lot of water leaking on the floor. American Home Shield sent out Bill's, and they noticed that I was a little low on the Freon and they did something that was supposed to have fixed it. They were said everything should be working okay. But they were not professional to me at all. And if they have to come back out, I don't wanna deal with them.

American Home Shield has been professional. I filed a claim for my washing machine that was leaking and filing that claim online was fast. I also talked with someone over the phone who was personable. And then, the tech who came out was also pleasant, very professional and cool. He took time on explaining whatever he was doing in fixing the machine up.

The garbage disposal and the lid switch on the washing machine quit working. I called in to file the appliance claim with American Home Shield and it was fine. It took just a few days before Appliance Service Center came out for the service call and both technicians were able to get the appliances fixed within a matter of half an hour or less. The job was done very quickly, so I was very satisfied with it. I’d recommend American Home Shield.

I live in Texas, and my AC went out on the hottest June day on record-- a day with high humidity and heat advisory by 7 am. We discovered the AC wasn't working when we woke up Saturday morning and we immediately called American Home Shield. We were told to pay the service fee and call their technician to schedule an appointment. The earliest appointment available was Tuesday-- 4 days from the outage. In Texas, you cannot stay in a home without AC when it's in the 90s, with high humidity, and with heat warnings. We called and tried to explain but was told by a manager that there was nothing AHS could do. They said they had 5 days to respond, and Tuesday was 4 days, so it was all normal. 5 days without AC is not okay during a Texas heat wave!

My A/C went out Friday May 25th. I put in a service request early that evening when I realized I would need someone to come service it and paid the $75 service fee and was told they would get someone out "asap". About an hour and a half goes by and I call again and was told they have up to two hours to get a contractor out to my place. After two and a half hours I was then told they have up to four hours to get a contractor to come out. After the FOUR hour window I was told it was too late in the day and they don't have any contractors working that late because it was Memorial Day weekend and I would have to wait until Tuesday. I call back in the morning as it's Texas in late May and my house was at 90 degrees and my dogs were already struggling and was told I could get an outside authorization to have a third party contractor come look at my A/C unit.

Called AHS on 5/24 for our AC, they sent a contractor on 5/25 who told us it would be over $1,500 to fix and AHS would not cover it and if we paid him cash he could have it done in 2 days. When we asked for an itemized estimate so we could presented to AHS he refused and left. We called AHS to report the contractor, they sent a second contractor on 5/26, he said the repairs would be cover by our insurance but since it was a Holiday weekend it would not be submitted until 5/29, we totally understood this. We have called AHS every day since 5/29 (been placed on hold for over 25 minutes each time) and keep getting the runaround, they are still waiting for the contractor to submit his paperwork but there is "nothing they can do." When we asked to speak to a manager we were told there was not one. It is extremely disappointing how little they care. As of today we do not know when our AC will be repair.

Absolutely horrible. Don't waste your time and money. I've had this company for over five years, and they always send out the lowest bid, bottom of the barrel, half-ass, slap a band-aid type companies to deal with your problem. The latest frustration was talking to a representative who approved the claim, only to have another representative call me the day the plumber was supposed to show up (a week later), and deny the claim. They left us without a toilet for over two weeks and denied the claim twice for items I was covered for. They wanted us to pay another service charge to have another company come out to "access" the problem.

I moved into my home in April, the previous owners put an American Home Shield warranty when they sold it to me. After I moved in, the fridge started making a chemical odor, the ice maker does not work and there are pools of water collecting inside the fridge from an unknown location. I contacted American Home Shield and the first contractor they sent did not show up on time and I was still charged for the service call. They sent a second contractor out and did not charge me for it. The contractor told me the ice maker was not even hooked up and I would need a plumber to fix it. He also did not know why the fridge was leaking or what the chemical odor was. He suggested I wash the inside of my fridge with diluted bleach, huh?

Never actually had to use their services while we owned the home we were protecting, but have no fear these morons will do everything they can to keep billing you after you sell the same home. Called last week to talk to someone that sounded like they were in India, wasted 30 mins of my life to be told that conveniently the department that cancels accounts was not answering the phone. However, I should not worry as this idiot filed a form to have them call me in the next 24 hours. Well... still waiting, and after almost a week I have still yet to hear anything from them!!! Time to make an exceptionally unhappy phone call, and waste more of my time once again!!! Do NOT USE THIS COMPANY!!!

The pool pump and the pool filter both had issues. The pump would run and then kick off and then run and kick off again. The filter, on the other hand, was not performing the way it should and it also had some wear on top of it. My initial call to American Home Shield was to report those issues. Then the next day the contractor Worry Free Pool called me up, saying they’ve got an opening and asked if they could come and look at the problem. They came out that same day and the tech looked at everything and said he would turn in the claim because my motor and my filter head were bad. He said that once AHS approved the claim, he’d be out again and put everything on. And he was true to his word. He was out two days after that and replaced everything so that it was up and running. That service was really good, timely and professional. They were fabulous and I highly recommend them.

Submitting an online claim with American Home Shield is fast. I had a recent claim for the AC unit and the contractor explained everything that needed to be repaired and got it done in a timely manner. He’s professional and I'm satisfied with AHS.

Water was coming out of the dishwasher. I submitted a claim with AHS and they were able to send A & M Plumbing within an hour. The contractor was nice, very professional and did a great job. It didn't take him long to do the job at all.

When our air conditioner stopped working, I ignored it at first. But when the temperature got higher outside, I thought I’d better check it out. I called American Home Shield and spoke with a representative. And then someone came out and did an assessment the next day. That person submitted his report and then a repairman came the next day. It turned out that the compressor had to be replaced. He was able to replace it the next day and it took him about four hours to do that.

I went online to file a claim to American Home Shield for the air conditioning that wasn’t cooling properly. The claim process was quick and efficient then REO Mechanical came after a couple of days. The tech was extremely efficient and after he went through the AC, he told me that there were some loose bolts and that was there was a leak. So we tightened that whole up, put the Freon in, and solved the problem. Everything is working great now, especially with this hot weather. The only objection I really had was the fact that American Home Shield has a limit of $10 per pound on their Freon that they will pay, and Freon is now $145 a pound. So that cost prepaying, but then it's becoming more difficult because of the shortage of Freon.

My air conditioning unit wasn’t turning on. Going through the claims process on AHS' site was very easy. I filed the claim on a Friday, and by Monday or Tuesday, the contractor, Comfort First Heating and Cooling, had contacted me and it wasn't very long at all. The tech who came out was very good and efficient. He was busy, got the job done, and now my AC unit is working great. The experience I had with AHS was great and very easy.

The AC in my house was unavailable so, the next morning, I put in the claim online to American Home Shield and they sent Harbor Point out. The conditioner coil was cracked and after the initial appointment, it was two weeks until we finally heard back from them about the part that they had to order. They came, installed it and it blew some for a little bit and then it started getting warm again. I called the company back and the repair guy was sent out the next day. He fixed it and recharged the system. Since then, everything has been working fine and I haven’t had any issues. The contractors were professional and did the job. They also quoted what our cost would be and what we could expect along with the process. AHS is worth the investment and since we bought our house three years ago, we’ve saved a lot of money with repairs by going through them.

I had a claim for the AC that I submitted over the internet to American Home Shield and Max Air came to do the service. They were early when they showed up. They called me beforehand and asked me if they could show up about 30 minutes to an hour early, which was fine because I was in that timeframe anyway. Our interaction went really well and they were very professional and told me everything I needed to know. The AC has been back to normal since the repair. I would be with American Home Shield for a year in August or September and for this claim, they called me as soon as I had set up the appointment to verify the company that would be coming.

We went upstairs and it was hot. We turned the thermostat down low and it was still hot. It was like the air conditioning unit was blowing out hot air. So we cut it off and filed a claim with American Home Shield online. They sent a nice guy, who was very knowledgeable and had a great personality. It turned out to be a minor problem but he went right to it and everything was perfect.

Our freezer wasn’t cooling down right, and then it wasn’t cooling down on the refrigerator side either. So, the cooler froze and it wasn’t working properly. I called in to submit a claim with American Home Shield, and it was easy. The contractor was a professional and he got it done in a timely manner. I’ve been having issues with my account online, though. For some reason, when I log in, my previous address is still on there. And that account’s been closed out because I had it transferred over to my new address. So, it’s not acknowledging that I’m at my new residence. I have asked AHS if they could fix it, and they told me that I need to call a tech. And every time I try to call a tech, it’s usually a 20 to 30 minute wait for us. Other than that, I’ve referred a couple of friends to AHS.

When my refrigerator wasn't cooling, I submitted a claim online to American Home Shield. I have been through it before and it was easy. The website was fine and it showed me the phone number after it was assigned, and I was to call up the company right away, so I didn't have any issues there. And the contractor was great. Since I had already known what was wrong 'cause it happened before, I just grabbed the serial number of the part and diagnosed it over the phone. The contractor ordered the part before he even came out and so he saved a bit of time there. I did have to wait a few days for the part to arrive and being without a refrigerator for four days is not ideal. But it's nothing AHS could change, and I'm not dissatisfied in any way. But if there is some way they could fix or improve the lead time in getting parts, that would be great.

We had water dripping into the living room due to the drain of the shower in our master bathroom. I spoke with someone from AHS that was very helpful, and we got someone out on the next business day. The contractor called within an hour of me actually filing a claim with American Home Shield, so they were really prompt. At that time, they scheduled an appointment and called 30 minutes prior to the appointment. We also got a follow-up text after the appointment, and then they called to follow up the following week to make sure that everything was still okay. The plumber that came out was very knowledgeable as well.

Recently, I had about four to six inches worth of water in the tub but then, I washed in it and the leak stopped. The service person will come on Wednesday. When I submitted a claim to American Home Shield, I did it online. I’m computer illiterate but it was easy for me. I did the chat thing and it was okay. The rep told me that if there is nothing wrong and it happens again in so many days, they’ll come back and I won’t have to pay the service fee again. So, I’m just gonna let them come and check it again. Their contractors have been okay and I’ve had no problems with them. In fact, if somebody would ask me, I would recommend American Home Shield.

My air conditioning needed to be fixed so I filed a claim to American Home Shield online. It was an awesome experience. Their contractor, Extreme Heating and Air, was really professional. They called within hours to set up an appointment and the appointment was a few days out. However, I had to have a recall. They came back out and they fixed the issue, so it’s working fine now. I might pay a bit more for my plan and my co-pays go higher, but I like that they cover a lot of things than the other policy I had before. But if you want to talk to a person, the hold time is always an hour minimum, which is extremely long. The only quick service you get is to do the filing of claim online.

We’ve been with AHS for a year and submitting claims have been simple. You really don’t even have to talk with anybody if you don’t want to unless it’s a little bit more intricate. But I enjoy it. The technician that we had from AmTech was really good and very helpful. I got the phone calls prior to the visit from customer service and let me know what time they were gonna be here. They came in, assessed the situation, let us know that they had to order the part and that they would be back out within five days to put it in. They were right on time and quickly put it in. They told my husband exactly what he needed to do in order to make sure that it was maintained and long-lasting. They were done within 15 to 20 minutes.

I talked to American Home Shield extensively about all the coverage and then, I bought a home warranty from them. The rep I dealt with was very knowledgeable. I called AHS and submitted a claim and they sent A1 Professional Heating and AC. And I had a great interaction with them.

I had American Home Shield replace my whole air conditioning unit back in October of 2016. The air conditioner was not even two years old and it wasn’t producing cold air so I called on Wednesday at 10:30 at night when I got home from church. They told me that somebody would get in contact with me within 24 hours to schedule an appointment. I received a text message from a place stating that they would be in contact with me within another 24 hours to discuss an appointment. Needless, I never could get in contact with that company and they never called back. I went a whole week without any air.

American Home Shield is a good company and it is worth it. I put in a claim on their online site for the AC. It was still working and I was using it for small periods but its fan was failing. The contractor came soon enough and he was knowledgeable. He ordered a new motor and he said that it would take a day or so. It took him 2 days before he came back with a new motor and then he installed it. Now, everything is good so far.

My hot water heater would light, but would not stay lit. I got a call from the service provider within two hours after after filing a claim, and they were there the next day. They assessed the problem, replaced the parts, and were on their way. It was perfect and everything has been fine since. The contractors were very professional and polite as well. It was my first and only experience so far with American Home Shield but I'm extremely happy with them.

Submitting a claim to American Home Shield is super easy. I do it online and if I have any questions, I call them and they're right on it and answer me fast. Furthermore, the speed of their repairs is fantastic. I've had very little issues with people who came out to my house to fix anything. The only delays I've ever had are when parts needed to be ordered because it takes time for those to come in. But then when the repair guys were here, everything's done quickly.

The fan in my air conditioner was running, but I had no cold air. It wasn’t kicking on the compressor so I called American Home Shield. The rep I spoke with was very nice and their technician got out there in two days, which was fine because it was a summer home. I had one of my buddies meet him there, who’s a contractor, and he said the technician was very professional, very nice and accommodating. My air conditioner has been fine since the repair. It was a great experience, overall.

We've had American Home Shield out several times for several different things and they’ve always taken care of the problem and treated us well. Our toilet was clogged and we could not get it unclogged, and they sent out a plumber. The plumber came in and I told him what the problem was. He went upstairs and took care of the problem. He had the snake down the toilet a couple times. All is well now. I called that claim in and they got done what was needed to be done.

I typically go online to submit a claim to American Home Shield. They have a button where you can hit a claim which is helpful and I love it. I don’t have to deal with the queue because when I do have to call in, they have very long queue. And then, I'd hear back from AHS in a few hours as to who the company they're sending out is and that we’ll hear from them in 24 business hours. And then, I'd get a call from the company and they'd set up a mutually agreed appointment to come out.

There was an issue with my pool pump and I filed a claim for it with American Home Shield through the internet. Their website was pretty straightforward and AHS was able to send out a contractor in about 2 days. He replaced the fan filter and everything was great initially, but there was not a whole lot of suction on the pump part. So, he came out and said that he would clean out the pipes and when he did, he must’ve back washed the fan filter into the pool itself because my pool went from clear blue to dark cloudy green within a two-hour period.

We’ve been very satisfied with our experience with American Home Shield. We submitted a claim over the phone for our AC and the tech they sent out did his job. We also had good interaction with him.

The breaker of my AC unit needed fixing. I submitted a claim online over my phone with AHS and it was easy. Then they sent somebody out from A-US Air on the next day and their techs were good.

Awful experience from beginning to end. They denied my legitimate repair requests due to the faulty diagnosis by the technician. Fortunately this happened early in my contract so I was able to cancel and get some of my money back. They use delay tactics (never call you back) and will make you jump through hoops to get repairs done. If you like flushing money down the toilet, this is the company for you. Otherwise, save your money and avoid the headache that is American Home Shield.

I had a claim for the hot water heater, which I submitted online. Once I place a service call, it’s best if I call the contractor immediately after I find out who’s been dispatched. Otherwise, it may take a while. So I called the contractor and they came out as soon as they could. In fact, they were there that afternoon and they took care of the problem. I’m still satisfied with American Home Shield and I’d recommend it.

I always wanna talk to a live person when filing my American Home Shield claims and so I called them for my garbage disposal when it wasn't working. I had a good experience speaking with their rep and so with the contractor that came to my home. He was very knowledgeable, and he talked to me and my husband. He fixed our garbage disposal in less than 30 minutes and it's been working really good since then.

We called American Home Shield about another leak in the ceiling over the garage from the air conditioning unit because the drain pan was overflowing. I usually submit a claim over the phone because the claim process is a little complicated, so I just want to tell somebody real quick. The technician that American Home Shield sent out three weeks prior did not clean out the drain pan and maybe didn't even clean out the main drain. He did a very poor job. So for this last one, I had specifically requested a different technician to come out because aside from being incompetent, the first guy was also rude. And I made American Home Shield aware of that.

The a/c was not cooling so I submitted the claim online. It was quick and easy. I needed another claim to the a/c service and online, I could only see one unit so I called in for the second one. The contractor fixed the units very quickly and they're working fine right now. I recommend American Home Shield. It’s good.

I knew that I was going with American Home Shield when we bought our home. My daughter uses this company as well as two of my sons and they’ve all had good results. When I submitted my claim to American Home Shield, I had a good experience. I did it online the first time and the second time, I had to call in and tell them they needed to have him come out again. I had an issue with the garage door opener and the first time the technician came out, he adjusted something and he told my husband that he thought that might be what the problem was. He also said it could be the rollers but the very day that he had been here, I came home and I used the garage door and it went up halfway and then it quit. So, I called and they sent him out.

We had several issue back to back and the second time we made a request to American Home Shield it was for a separate issue. They thought we were calling about the first issue again, which they already fixed so they never came the second time. And at the time, we had tenants in the house so the tenants were getting upset when we forced them into waiting around when we had to make calls to get someone out there to resolve the issue. Then AHS found someone to send later on during that day. We wanted to get the job done and they were able to.

I've been with AHS for three years and I normally submit my claims with them on the phone. Recently, I had a problem with my electric. If I used certain appliances, it'd knock out the breaker. Initially, I thought it was the microwave. Then I thought it was the stove. I used different plugs to run my shampooer and I just don’t think it was supposed to be doing that. AHS sent Hopwood Electric to me and I responded back to them. They’ve been here before and when they came out to check my recent claim, they said that something was wrong with my wiring.

I had a tripped GFI and I submitted a claim for it with American Home Shield. The representative I spoke with scheduled the call and got a personnel do it quickly. And the issue is fixed now. I'd recommend American Home Shield.

There were broken parts in my air conditioner and when I made a claim online to American Home Shield, they were responsive. The contractor fixed the AC right away and since the repair, it has been excellent. I’ve been using AHS for five years and it’s well worth it.

I have two different things going on right now. One of them is the hot water heater. Service Contractors responded right away and I got an appointment. They came and removed the old hot water heater. Both of the techs were very courteous and they answered any questions we had. They’re set to reconnect the new heater today. And then also, I found out today that an inspector from the city has to come out as well. However, we got shocked when we found out that they had to put in new water lines and everything else for $400. I’ve had plumbers before and it didn’t cost that much.

My wife called in a claim with American Home Shield when the AC was not cooling the house. The technician didn’t explain to me what he did, but he was professional and he repaired the issue. I would recommend American Home Shield.

I was somewhat concerned when my husband called one time when there was a lot of snow on the ground. We had a plumbing problem and he couldn’t get through to AHS. Nobody answered the phone. When AHS finally answered, they said it would be two to three weeks. We had water underneath our house and that was not a good thing so we just took care of that ourselves. But before that, we had a stopped-out shower head which was the first claim we had. The tech who came had the problem identified in two minutes and took care of it. He was very pleasant and it was a great experience.

I filed a claim to American Home Shield over the internet for a plumbing issue. Their website was fine and the online process was easy for me. I had to schedule them during a certain time and they had their contractors out in day or two. The contractors were good. They were very professional, nice, timely, explained what was going on and very appropriate. They replaced the flapper and the unit is working fine now. With American Home Shield, it’s been really easy for me to be able to get things fixed in the house. I just go online and they find the people for me. They have always been very reliable and professional people, so AHS has been very valuable.

When I submitted a claim over the phone to American Home Shield for a leaky toilet, the person I dealt with was slow getting things done. It took a couple of days for them to get somebody out and I had to pay two times to get plumbing taken care of. The second guy who came in from Gator Plumbing and fixed it right was awesome. He went around and checked all the other plumbing in the house for us while he was there. So the plumbing claim has already been taken care of. At that same house, we just put a new AC unit in and we paid for it on our own. But the duct work is old and I was told that it’s gonna start splitting out on me. I’m then wondering if duct work is covered with AHS.

American Home Shield's website is fine but sometimes I call Nick, my rep, to ask a question. So if I was going to file a claim, I'd call the 800 number. The technicians that have been out were good except the ones with the furnace. It took a long time for them to get there so there was no heat for quite a while. Nonetheless, I'd tell my friends that AHS is the best one that they could choose.

It was easy to submit a claim with American Home Shield over the phone when my dishwasher stopped working. Their contractors were very professional and neat. They came and fixed the problem. The dishwasher has been fine since the repair. Everything about my experience with AHS has been positive. Whenever they had to make a home repair, it was done well.

Our water heater stopped producing warm water so we made the claim with American Home Shield. The online submission process was very user-friendly and very intuitive. The plumber came out and they said they couldn't figure out what was wrong with it because it wasn’t getting any power so they were gonna have to transfer it to the electrician. We didn’t get a call back as quickly as we thought since it was the weekend but we were able to get through to somebody and they were able to help us out.

We used American Home Shield three times this year for my daughter’s air conditioning, my mom’s air conditioning and my mom’s stove. For the air conditioning, they called me within 20 minutes of me making the claim online and they were out within 24 hours. They had to get a couple of parts but they came right back within a few days and fixed it. So, they were very quick to get everything done. With the stove, I scheduled an appointment with AHS and they went to my mom's house. They had to order a part and waited for it to come in so it took a bit of time to get that. But they were still out within a week to get everything taken care of. I’m a realtor and we work with AHS. So based on my experience with them, I can see that they’re good at everything that we’ve been able to do so far so, in helping a claim with the home, I always recommend American Home Shield.

American Home Shield has been great. When we had some difficulty with our air-conditioner, we've called them and our interaction with their representative was great. We had five days of delay from the initial appointment until we were able to make a connection with the company that came out. And it was an easy fix for them. Once they came out, they were in and out. The tech was very professional and did a great job. He said he didn't have the exact part that he was replacing, but he used two different pieces that he said he could wire up and it would do the same thing. So our air-conditioner has been functioning and we’ve haven't had any problems. We've had great experiences with American Home Shield this far.

I keep using American Home Shield's services and I couldn't be happier. I submitted an online claim for a washing machine and it was super easy. The contractor was prompt and the washing machine has been perfect since the repair.

I’ve used American Home Shield for 20 years and for the last four years, I’ve used their online services. Recently, the transmission on the washing machine went out and the contractor they sent was very professional. It took 15 minutes for him to realize that it could not be repaired in the house. So they sent a truck out and picked it up the next day. They had it for three days. The part came in, they put it in there and tested it, then rolled it back out and set it in place. The washing machine is now working excellently since then. Overall, American Home Shield is an excellent company. In fact, I’ve had them in the last three houses I’ve had.

My washer quit working, it wasn’t agitating, and so I filed a claim with American Home Shield. I called in, but it did it automated, which I hate. And then, the contractor that came out was an idiot. He was incompetent, was not polite and he had no personality. He didn’t say probably five words to me and the few words that he did say were rough and short. He was just not a people person. I told American Home Shield that I didn’t want him in my house again. And I don’t know why they would send somebody from Joplin. I’m in Springfield which is an hour drive.

The motor went out on my air conditioner so it wasn't blowing air. I called American Home Shield for a claim. The rep I spoke with was professional and I had a good experience. And then, after two days, the tech came out. Since then, the air conditioner has been working good. People need to get American Home Shield too.

I used American Home Shield for years when I lived in a house in the city and they were awesome. So I signed up with them again last fall. When you submit a claim, you just go online. It's not a problem. However, I've had a couple of appliance issues. I had a call for my refrigerator and the gentleman said he was gonna order a part and he should be back with me by Tuesday. That's been a couple of months ago. It's a thermostat issue. So everything in my fridge has been freezing. I had reached out to American Home Shield several times and finally, someone got back with me and said they were not able to get the part for my refrigerator because it was discontinued. Therefore, they're gonna replace the refrigerator.

When I first bought my house I was given the American Home Shield warranty for a year and I kept it. And it has definitely paid for itself. After I called AHS everything went really quick. I was really impressed. I talked to them regarding the problem and the contractor came out within four days -- just because it was a holiday or a weekend. The contractor was awesome. He knew exactly what was going on with it. I used to install central air and stuff like that so I knew exactly what he was talking about and it didn't take long to figure out the problem. I was without air for a month since it took me a little bit to call AHS. But since the repair it's much better in here. I'm totally satisfied with AHS and I recommend them highly.

A couple of weeks back, I had a problem with the air conditioner. I submitted a claim with American Home Shield and my my experience was fine. Then, I called them again because I had a carbon monoxide leak. It was over the holiday weekend, so I called on Monday morning then they dispatched a plumber who came in on Tuesday afternoon. He barely looked at the hot water heater. He proceeded to tell me that I had a wild animal that died in the ventilation system and that my house was infested. Then he pretty much ran out of here.

I had ordered the a/c technician so they never turned up for a recall after 48 hours so the represtentative gave me a outside vendor authorisation to diagnose and give the result, they gave me a email address to send the claim at ahsclaimsreviews@ahslink.com but the mail is coming as a bounce. It's not going through. When I called them up they make you hold for 25 plus minutes and the lady then said the same email address and when I told her to repeat she told me the same address and I told her to repeat in phonetic alphabet. She disconnected my phone and she is not ready to listen to the full communication. Please don't trust them. Record while you speak to them and save every communication they send you. I did record everything they said. If they gonna say no to my claim I will sue them and I will put their communication on the social media so other people don't fall a trap to them.

4 weeks ago I've placed a request for refrigerator repair. Since then, they sent 2 companies to my house with both technicians saying they couldn't be fixed. After 3 days of the last visit, I've called them and they were trying to find another company. Since they were unable to find one, they granted outside authorization. I was able to find a company and tech came to my house but once I told him I had extend warranty he told me couldn't do anything (I had explained the whole situation once I placed the call to this company).

If I could give AHS a zero for customer service I would. They arranged for a contractor to come out and fix my a.c. and the tech called me to confirm and never showed up. I called AHS to let them know and they told me we would have to wait until the next day for the contractor to call them and cancel the ticket before we can get someone else out. Mind you it's 100 degrees where I live... I could not understand why we had to wait. Obviously they are unreliable since they don't show up to appointments. Needless to say we waited and they sent another contractor out. The contractor was in and out. Stated he fixed the problem.

This company is absolutely trash. I called to have my A/C looked at because it was not cooling properly and the first tech they sent out said I had a leak after looking at my unit for 2 minutes so he recharged it with R22 and said I owe him $150. I get out my credit card and said it has to be in cash and asked if I can go to the ATM to get cash so I instead wrote him a check for $150 but cancelled the check with my bank when I noticed that my A/C was blowing out warm air instead of cold air. In other words he made it worse. I must have called customer service about this deal on 10 different occasion and all of them seem they didn't care about my situation and one rep told me her system is down so she can take a smoke break. The only way I was able to get them to send out a second tech was when I started cursing on the phone and threaten to cancel with them.

Our heat pump was not working and AHS sent out Accent Heating & Cooling. It all went fine. The same contractor had been out here before and that all went perfectly as well. In the new claim we have, however, we haven't heard back from the contractor and it would be three weeks this coming Tuesday. And we've spent 45 minutes on the phone two different times, trying to find out what was going on.

I had an air conditioner issue and initiated the claim with American Home Shield on a Monday. I used their online service to file a claim and it was completely seamless. They had someone out on a Thursday afternoon and established that the control board in the AC was bad, so they had to order a part. Then, I had gotten a call the following, Sunday, saying that the part was in and they were trying to schedule an appointment. They're coming Thursday to replace that part and hopefully, my issue will be resolved.

I bought a new condo and American Home Shield was recommended by people that I know who have them. When the food in my freezer wasn't freezing correctly I submitted a claim with AHS by phone and they handled it great. They were very polite and helpful, and they walked me through when I needed .The contractor was there on Monday and figured it out within a few minutes. They said it was the Freon and they fixed it so we’re all good.

We've been with American Home Shield for a long time and they've handled things very well. We had an emergency plumbing and it was taken care of very quickly, in a couple of hours. I had to submit that claim over the phone because we had water coming up out of the toilet too. It was an unbelievable clog. And AHS was outstanding when I called them.

The sink was clogged in the kitchen and then in my master bathroom, I had a couple of knobs that were leaking. I submitted the claim online to AHS and I was surprised how easy it was. The contractor did a great job and he explained what the problem was. It was stuffed up. And then he worked on the leaks. He had to come back as he didn’t have the particular part that he needed. He came back the next week, repaired the issue, and it's been working good ever since.

When the AC wouldn’t work apparently it was an older piece of equipment and it just needed replacement. It just wouldn’t kick in and there was strange noise on the fan. We own the house with our daughter and her family. And so, they live in the house and she is the person that filled out the claim with American Home Shield and did the work with them once they had identified who the selected worker was and she was the one that was there. It was straightforward. It was what it said it would be and we didn’t have trouble setting things up.

We've been with American Home Shield for at least three years, and this is our second house. We've lived here long, and we developed a leak in the guest bathroom. AHS sent a plumbing company out that was crappy. They said they were gonna be here in a couple of days and they wanted to come out on a Friday at about 4:00 and fix it before they close at 5:00. The plumbing leaked for a solid week, while they said they were coming out and then something came up. They wanted $2,600 to fix the plumbing, and I told them they didn't need to come out here anymore. We had it fixed for $600.

I have been with American Home Shield for a few years and whenever I have a problem, they send somebody out. On my latest claim, AHS sent out Suffolk Appliance and my experience was good. We needed some parts, which they brought later and they fixed my appliance.

The washing machine quit working and I put in a claim online to American Home Shield. Everything went well with the contractor from start to finish and since the repair, it has been running just fine. At this point, I would recommend AHS.

I've been with American Home Shield for 18 years and so far, my experience with them has been excellent. I recently called them for my water heater and they have been excellent, like always.

The glass on the oven was broken. I filed an online claim to American Home Shield and their website was great. It took one day for the contractor to come out and I had a very nice conversation with him. The unit has been operating perfectly since the repair. Having the warranty gives me peace of mind so I find it extremely valuable. I am very happy with American Home Shield and I would absolutely recommend them.

The AC was leaking through the downspout pipe in my faucet. I was told that if I ever saw water running in there, that I needed to get the AC unit checked out. I filed the claim online and American Home Shield's website was straightforward and the process was very smooth. The contractors that I worked with responded right away and got in touch with me to set up the appointment. Everybody was very professional and very helpful.

American Home Shield had done several things for us and I've had mixed experience so far. I've been with them since February this year. I had a home warranty for the first two years on one home with Landmark and decided that I would switch to American Home Shield. Then, when I bought another home, I added it to the AHS deal.

We’ve had a really good experience with American Home Shield. The claim was very quickly assigned to Paul’s Appliance and then Paul’s called us and made an appointment. However, the repair was a little long because they were working hard to fix our refrigerator. There were several issues with it. They'd fix one then they'd find out that there was another. Nonetheless, they were very diligent about coming back and we had the same technician every time. He was excellent, professional, on time and was quick to find the problem each time until they figured out everything that was wrong. Now it was completely fixed. I'd tell others to have AHS too. In fact, I told my preacher over and over again, “You need to get this. You need to get this insurance.”

When you submit claims to American Home Shield, the initial claim is easy but it’s frustrating that I always get the impression that they’re looking for a reason not to pay on that claim. The first company that came out took one look at the pool heater and said it was old and we needed a new one. On the inside, that box that covers the heater has some rust in there but the mechanisms of the heater and the wires don’t have rust. He took a picture and AHS said that it was not usual wear and tear. The heater is 20 years old so, I don’t know what’s normal wear and tear and that really made me mad. AHS claimed that they would replace or fix appliances no matter how old they are. Yet, they said that they were not going to and that’s not the first time that they did that to me.

I called in a claim with American Home Shield for my A/C and the rep was very good. The technician they sent was professional. He did what he needed to do. He did a good job but towards the end of the job, we realized that there was some water in my pan that I use to catch water. He blew the drain out but I don’t think he did it the right way. He needs to come back because it filled up again. I ran into that problem in the other home that I had some years back and then the guy said, "This is what you need to do." And then he came in and he blew some air to blow it out because the drain was fairly long and then he showed me what I needed to do and I put the same thing here. And it helps with that.

I had an issue with our water heater so I called in a claim to American Home Shield. The claims representative I spoke with was very good and the contractor was out the next day, which was very quick. The contractor is the plumber for our business. We manage properties and he does all of our work for us. He was on time and professional. It was an excellent experience. Overall, we have no problem with American Home Shield except for the on hold time. Very seldom do I get right through. I’ve been on hold for 45 minutes to an hour, and I just had to hang up. But that’s nothing new because I’ve been dealing with them for years and it’s just part of it.

When I first filed a claim with American Home Shield I used the automated system. And then they would always call me back to set up an appointment. Recently my air-conditioner was not cooling my home at all and it was quite warm in the home so I called American Home Shield. The drainage pipe thing that the contractor asked to pour Clorox in once a month was clogged. So he unclogged that. Then it was still having a problem so the next time he had to come through, which he didn’t do before because he just thought that the clog was the issue. But I had a vent loosed up in my attic.

Dirt Gobblers got into the fan motor of the microwave oven and the part had to be replaced. I turned the claim in with American Home shield online. Then the appliance company called and told us when they would be there, and they came and fixed it. It worked out good. And, the oven has been excellent since the service.

The garbage disposal was not working and the technician sent by AHS came and found out there was a coin that got stuck to the wall of the disposal, which was stopping the blade from turning and he took it out. He was really professional. I got communication on time and before arriving, he called me to let me know. Now the disposal is working normally.

I started the claim for the plumbing service to American Home Shield online. Our toilet went real slow, and so the company they sent out recognized that it was the same toilet that the house was built with. It was at least 20 something years old, and so they figured that with a slow toilet like that, it just needed to replaced. They had to order the toilet bowl but it was quick and understandable. It was well worth the time and delay. All the plumbing work that we get done through American Home Shield is done through the same plumbing company and they do a very good job. They’re always professional and explains every procedure and everything that’s going on. So, they’re great partners of American Home Shield. People should get the program and I recommended it to my parents and a good friend of mine.

I submitted my claim with American Home Shield for my air conditioner over the phone and they got back to me in a timely manner. The only complaint I have is that they don’t pay for Freon. They've sent a letter out saying that the customer is responsible for the Freon, when I’ve been with them for seven years and I’ve never had an air conditioning problem up until now.If the air conditioner goes out, they want me to pay $1,000 for the Freon to be put back in and that’s not fair. Why does the customer have to pay for the Freon? They also said I need a compressor, but why can’t they use the Freon that’s in there already? Take it out and put it in a container ‘cause they got to put it in a container anyway. They can’t just let it go free out in the air, so why not put it back?

My hot water tank was leaking at the bottom. The guy who came out and did the estimate put down that it needed gas line repair but I don’t even have gas in my house. He also said that I needed electrical work, but there was no work needed. It was like he was trying to rack all these extras up just to get an extra $500 on top of what American Home Shield was gonna pay. I called that company myself and made a complaint against the guy who came out and, of course, I haven’t heard anything about it. American Home Shield ended up just giving me a cash-out deal and I replaced the hot water tank. I didn’t have to do anything that guy was talking about, except for putting the drain pan in because it now requires a drain pan underneath the thing. That took me 30 minutes from start to finish to put in and everything's good now.

The washing machine kept stalling and locking, so we couldn't open it up to get our clothes out and it didn't do the wash. The machine would just put water in and then stop. It happened five times. I went on the internet and did whatever it said to reset the machine and I was able to fix it myself a couple of times. But it didn't reset anymore so I called in to file a claim to American Home Shield. They have great claims representative who assisted me and they were able to get someone out quickly.

The AC was freezing up and I called American Home Shield to submit a claim for it. Their rep did a nice job. And the contractor was helpful and informative when I talked to him. He said that there was a leak in the compressor and since the repair, the AC has been fine. I had bought the insurance since a friend of mine said that they had it and thought it was good. So I thought I’d try it, and it worked out well.

If someone would ask me about American Home Shield, my frank and honest answer would be to put their money in their savings account and don’t bother with a home insurance company. We had some plumbing issues that needed to be fixed on our hot water heater prior to closing on our home ‘cause we were selling our house. So my husband called and it took a week from the time to when they sent someone to do the service. It was because they gave us a date that we weren’t gonna be home, which was three days from the claim and then it was probably a week after that before they came out.

When my hot water heater stopped working, I submitted a claim with American Home Shield on the phone. The contractor they sent out has been out here three times but the heater still failed and so they're supposed to come again and put in a new heater. It took them too long though. Other than that, my refrigerator was getting snow inside in the freezer. So AHS sent a person out and got it evaluated. He told me he had to go back and order three parts and I have not heard from him since then.

I have had AHS since October and have used their services several times. I am happy we have a home warranty. My issue is with communications. The website was down several times a couple weeks ago. I couldn't log on when it was back up, so they had to reset my password, twice. At that point I could communicate by online chat but that has disappeared for the last few weeks. Now there is no way to communicate by email or online chat. Phone waits are usually about 20-25 minutes.

Sunday (Day 2) passed with no air conditioning. Monday (Day 3) passed with no air conditioning. Tuesday (Day 4) passed with no air conditioning, but a call to finally schedule a repair for Wednesday. Wednesday (Day 5) comes and I receive a call that the technician called out and they couldn't come out.

Put in a request on Monday evening for an AC not blowing cold air (90+ degree days). 2 days later they say that they cannot find a company to service the call and that I need to find my own repair company. So another 2 days before I can get something scheduled - now it's Friday. Got a quote from the my HVAC company.

I have paid the deposit ahead of time. No AC repair. No contractors have ever been to my home. I keep getting told to call the next day that all of their contractors are busy. Every day they are still busy. I can't get an appointment with anyone scheduled until they come available in their system. Nobody can send me information on obtaining an outside vendor. However they easily emailed me a vendor who I spoke with who said they do not service AHS clients. So they apparently only can email if it behooves them. I still have absolutely no resolution. I have a child who is medically fragile with breathing issues and have been out of my home since Wednesday. Nobody has given me any service whatsoever at this point and I'm told won't until at least midweek next week.

My AC started giving me trouble on Tuesday. I tried to submit a request for service on the AHS website but the website kept going down. So I thought no problem I'll just call so I submitted the request through their automated system. This was at 11am on Tuesday. Website says they'll assign someone within 15 minutes but no one was assigned until midnight (I know this because I got a text message at 12:18am notifying me). The company they assigned is nowhere near my location but I thought maybe it was a big company with a large working radius. They gave me instructions that they'd contact me within 24 hours to schedule service. Didn't hear from the contractor so I thought okay no big deal. I'll just call them - maybe they didn't get my info from AHS or something like that. No answer had to leave a vm.

I submitted a claim to American Home Shield online for my garbage disposal. They called me to schedule my appointment with their technician. It wasn’t a long call or anything like that. It was pretty quick and simple. The contractor was super nice and polite. He was helpful and quick and it didn't take them 30 minutes to fix the problem.

I have been a customer for over 3 years. Some has gone terribly bad with AHS customer service. 45 min long waits to reach anyone and when you do if the India phone personnel answer the call there is a 90% they’ll disconnect you. Also they are quick to deny and no one from AHS calls you to go over the reasons. Two back to back claims a garage door opener which started smoking when we closed the garage door denied and is not clear how the denial fits the contractual agreement. Now an A/C unit and I can’t reach anyone as the A/C AHS contractor failed to make a report to them. The worst is the wait the clueless India customer service personnel.

We had trouble with our dryer not heating and not turning on. And so I called American Home Shield and we had a really good service. I filed the claim online and I loved their website. The navigation was easy. The technician was super professional. He had to change rollers in the dryer drum and an element in the dryer, and the dryer has been working fine since then. I would absolutely recommend AHS. They were easy to work with and very helpful.

We purchased this house the beginning of March and so, we’ve had American Home Shield for three months. When I was purchasing the plan, I talked with their reps a couple of times and they were very nice. I like that I can go online and submit a request. It was very easy and the experience has been simple so far. It was just a couple of days when we realized that one of the air-conditioning units in our house wasn’t working. It was in a room that we didn’t use a lot so we didn’t catch it at first. So when we realized that there was a problem, I went online, submitted the request and I paid the $75. They wanted to come the very next day but I wasn’t available so, they came the next day. It turned out that it was the thermostat that was bad and they put in a new one. The technician did it right then and he was at the house in less than an hour.

The recent preparation for the air conditioner was good and the contractor sent by American Home Shield solved the problem. But I was not very pleased with the first two reports. The problem was not from the American Shield but from their service provider. I sent a home inspection report to the provider and at that time, they already knew that they cannot provide the service for the air conditioner but they still sent a technician to come. If they already knew that they cannot provide the service, then they didn't need to come and charge me.

American Home Shield has been great to work with. Any time I have issues, they send someone out for me. Everyone has been very professional. Recently, I had the HVAC guy come out because of my air conditioning unit since there was a pipe that was disconnected. He knew exactly what to do when he went up there. He cleaned everything out for me. He took some cautionary measures and then explained to me what happened. So everything has been very smooth sailing with anyone that I've had come over to help me out with the services.

The first plumber that American Home Shield sent out looked at the problem. However, he wasn’t equipped with his equipment because he wanted a very small snake which you can go to Home Depot and buy. He was snaking it that way and it didn’t work. I said, "Look, I know it's just a backup. Actually I can tell." And he was trying to say that, "No, there was roots in there and trees and all that kind of stuff." I had my house redone just two years ago and had everything done. I knew it wasn’t any roots or anything in there. So, he said he couldn't do it. And I didn’t know he was noting that on the paperwork where he put on there that there were roots or something.

I have American Home Shield for two years now and timing is part of the warranty. It was okay to submit a claim if they would come out and do the work. In the past, when I had a leak in my ceiling, I was told that it was coming from the roof around the pipe. However, the contractor doesn't tell anyone to go up on the roof and that was part of the problem. About a year ago, when the contractor was trying to get our washer fixed, they couldn't get the dryer out. He was an older gentleman who should not be trying to pick up a washing machine. They knocked a hole in the wall and he told us that they were gonna come back out and repair it. They never did so my husband needed to fix it himself. They told us they were gonna reimburse us and we haven't heard back from them.

My AC got low on cold air so I reported it to American Home Shield. I usually submit my claims online since I just pull up the link on my email and then go from there. I then shortly heard back from JK Plumbing & Heating out of Geneseo. The contractors were very professional and knowledgeable. They came and it was a locked up motor. They did their job in a timely manner and got it taken care of. We also worked with them to get a key to them so they could get in the house and do what they needed to do. The only thing was that they told me they were gonna call me when the part was in, but they never did. So, I called them and the next day they emailed me and were back out that Monday and had it replaced. We haven’t had any issues since.

I submitted a claim to AHS for my air conditioner. It was low on Freon and it comes out of that tank. Everybody at AHS had done everything they’re supposed to do and they were very professional. The contractor that they sent out was also very nice. He also knew what he was doing. He went right to what the problem was and he solved it right away. Now, the AC's good and it's really cold.

American Home Shield’s claims process was super easy. I would file for it online and they would call back. I had a couple of claims with them. One for the plumbing and one for appliances. And then, with my dishwasher, my stove, my oven. They sent someone out and the first guy said that it was not regular wear and tear and it was strange water damage. So they sent out a second opinion and the second opinion said, “No. It’s fine.” And they’re fixing it. So I’ve been very happy, but that first one was just really weird. But everything was really well. It was handled very professionally. They haven’t made the repairs yet, but I’m very glad that I switched over. I used to have Sears for my appliances and they were progressively getting worse, were difficult to work with and very unprofessional. So far, I have recommended AHS to my sister and to a couple of my friends.

I made a claim over the phone for a capacitor in our A/C unit and the contractor that was sent out by AHS was very nice and knowledgeable. He was on time and was generally helpful. My A/C's been good ever since.

We submit claims with American Home Shield on the phone, and it's been great. Their reps have been quick and very responsive. They gave me all the information that I need and who’s coming and who’s gonna call me. So, it’s good. When they sent Third Generation, I had a fairly good experience. They took my washer and tried to repair it and brought it back and I had to call them back the second time. They came back and took a second look at it. I had to ask a lot of questions to the second guy who came out to try and understand what he had done and what he was doing. And I was really kind of not pleased with that. But still, I would recommend American Home Shield.

We thought we had a plumbing leak through the slab because of the weather. I called American Home Shield to file a claim, and I explained the situation as I understood it at that time. I called them on a Thursday and they couldn’t get anybody out until Monday. When the plumber came and started to fix the problem, he discovered it was not a slab leak. He started investigating and finally found it under the kitchen cabinets where the dishwasher was. The water inlet valve of the dishwasher which is a plastic part had split and that was where the water was coming from. It was just running out under the cabinets and coming out in a different spot. When he found that, he said that he couldn’t fix it. He had to call an appliance guy who then came out the next day. He had to order the part, and he came back again on Friday and got the dishwasher fixed.

The air conditioner wasn’t keeping the house cool. I filed the claim online to American Home Shield and the contractor really came in to do what he had to do. He checked what was the problem and it was quick. He got in. He got out. He was very friendly and professional too. Everything worked out how it was supposed to, and the air conditioner is working fine now.

I had no hot water so I called American Home Shield and filed a claim. Their rep was good and their contractor was okay. However, I was without hot water for about a month because they had to order the parts. I kept calling AHS and they kept calling the contractor back. And that was when the contractor came out. Nevertheless, I'm glad everything's working now. I love American Home Shield. They're great.

The air conditioning compressor outside started making a horrible noise. So, we called American Home Shield and their technician came out. He said that one of the plugs was loose and needed to be reconnected. And that was fine. That worked about two days. And then, it started making noise again. We called AHS and the technician came out. He worked around it and said it was all working again. And then two or three days later, it started making noise again. The technician came out and replaced the motor. And that worked for three to four days through the weekend. And then it just stopped working. The technician came back out for the fourth time and said, "Well, the whole unit is 20 years old. This just needs to be replaced. I'll put it in the paperwork to American Home Shield. And it usually takes them 24 to 48 hours to make a decision." And that's what we're waiting on.

I've had a lot of issues with a contractor that American Home Shield sent out. They have this contractor that does electrical, plumbing, and heating and air repair, and I've had all of those issues. For a couple of plumbing issues I had, this contractor replaced the garbage disposal unit but the kitchen sprayer was still broken. So, I went for weeks without a kitchen sprayer and I couldn't even use the sink because, if I turned the water on, it would come out all over the place. The contractor wouldn't call me back and quit texting me back, so I ended up buying and putting in the part myself because I had company coming and I needed to use my kitchen sink.

We just bought a new house and we were getting all of the doors rekeyed. And I submitted a claim online with American Home Shield to get that done. We had a little bit of confusion, though. American Home Shield sent Realty Rekey, which is a corporation and they send their stuff to independent contractors. So, we got contacted by one company and they scheduled an appointment to come out. And then a couple of days later we got contacted by someone else, and again, we got contacted by someone else another couple of days later. But the job ended up getting done, and my boyfriend said the guy who came out was very nice. He did the work and left. Overall, American Home Shield is a great company, and they have gotten all of the issues that we've have resolved in a good and timely manner.

We had an issue with our AC. We submitted a claim with AHS and they assigned our claim with Interstate. When their techs first came out, they said it was Freon and there was a cap missing. They put it in, everything was fixed, and the unit worked for five days. Then there was no more Freon left and it completely leaked out. So, we did the whole process to get everything back started with American Home Shield.

Our water heater broke so we contacted American Home Shield, and they contacted the company to come out and look at the problem. The company came out, determined that it was broken and that we needed a new one. They contacted American Home Shield, then American Home Shield contacted me to let me know what was covered and any out-of-pocket expense, and then I contacted the other party to have them come fix the water heater.

I called American Home Shield and it was fantastic how good they handled the claim for my oven which was not going up to the correct temperature. It took three days before the contractor came but he was really good and knowledgeable.

My garage door messed up for the second time. It came off of track, and then the little thing in the center that holds it has popped. I filed a claim by calling the 1-800 number that I was provided, and I spoke with an American Home Shield representative who was very helpful. The door is operative but I feel like it should've been replaced. I called a backup job because the contractor took up something and cut it, and put it back together. It's patched up.

American Home Shield sent Tropical Pool & Spa when I called them after I had problems with my spa. The claims rep was very good and the contractor came within a couple of days. The spa has been performing well. I had no need to call them back. I've been very happy with American Home Shield. I've had them for different things and we're doing good.

I had a problem with my air conditioning. I've mentioned it to the realtors when I bought the house but they told me to wait until it breaks down. Then it just stopped working, and the realtor told me how to make a claim to the insurance. And so I did online to American Home Shield a couple of weeks ago. Then AHS got back to me and told me they would connect me with a local HVAC company, so I scheduled with them. The contractors came over and they replaced something and said everything was good. The AC has been working properly since they repaired it. But I'm just concerned because since I bought the house, it’s been making a weird, loud noise. The noise is still there but the contractor told me not to worry about the noise if the AC is working properly.

American Home Shield has been an excellent warranty provider. For my most recent claim, they sent out a tech to put Freon and fix my air conditioner. I filed that claim online and their website is good. From Friday, the tech came out Wednesday. It was a long weekend. It was a good experience with the tech and he kinda told us what he was doing, but he just wasn't that personable.

The hose stick was not working and then they found an interior leak in the wall. The plumber that American Home Shield sent was really good. Submitting a claim through American Home Shield was really easy. You just go online, then you say what the problem is and you click and then they'll say someone will call you within 24 hours. I've also had good experiences talking with the reps.

I have been dealing with this company since the end of April over the same issue. (HVAC) They sent out a company Air Max and they wired my thermostat wrong. They had the reversing valve backwards, and he didn’t even put gauges on my unit to check anything. Was still having issues and called American Home Shield back. They were gonna send a different company to address the issue. Never heard or seen from them again. I called several time trying to talk with a supervisor. Depending who you talk to, they tell you supervisors don’t talk with people, or they are busy, or they will call you within 24-48 hours. That’s a joke as well because I have never heard from them. Since they drag their feet on helping me, I had to pay someone different out of my own pocket to come fix my unit. American Home Shield won’t pay for it because I didn’t preauthorize them coming.

Let me start off by saying when we signed up for American Home Shield we were very satisfied. Our first few service calls were quickly and professionally completed. However, over the past couple of years we've noticed a big change. The price continues to go up and the service has taken a nose dive. This may have something to do with the fact that originally repairs were done by a Sears repairman. Once Sears stopped doing the repairs we've gotten whatever local company was willing to take the job. At one point I had to actually call a local company that I've had prior experience with to complete the repair. When I asked him about American Home Shield he shook his head and said at one time they were actually one of the local contractors but it just wasn't worth the trouble.

I had an electric issue for my Wisconsin condo where this condo is still in Market from August 2017. Once every two weeks, my realtor will open my condo for showing. This month my realtor had an electric issue and none of the lights in the living room/Sunroom were working. Circuit breaker shuts off. Clearly an electric problem from normal wear and tear. As I never had this problem from June 2016 (when I purchased the condo).

2.5 weeks since reporting a broken dishwasher. Countless calls between AHS and the company they contracted to fix it, terrible communication and no accountability to fix quickly. Escalation Dept also did not resolve, received calls from AHS that they had resolved but the contractor still has no record of how to proceed. Strongly advise against purchasing warranty from AHS. You will save time and money replacing appliances or finding a technician yourself instead of waiting for AHS to get their act together.

We purchased a new home that came with American Home Shield (AHS)! This was first experience with home warranty. The first use was for pool pump, and went very smoothly. The company responded and arrived promptly. The pump was seized up, was informed they needed approval (which was approved) before replacing. The second contact, was for septic (also new to us). Again, company quick and responsive.

I just received my renewal bill and they taxed the amount! You cannot tax the amount you pay for a non tangible and then tax the deductible when the contractor comes to the house. That's DOUBLE taxing and ILLEGAL. Of course if you try to call AHS there is an hour wait to speak to an agent! I'll report here and to BBB.

We just had our main water valve broke outside so it wouldn’t shut off. My husband submitted a claim to American Home Shield over the phone, which was super easy, and then they had somebody out right away. The contractors were great and everything’s working now. It was a good and easy experience for us.

I called American Home Shield since I just purchased this house and I wasn’t familiar with the coverage. I spoke with the representative and it was a pleasant interaction. The contractor contacted me within 48 hours and came out within five business days. They were very knowledgeable and I liked them a lot. The washing machine was not draining and the trap needed to be cleared out. Apparently, it hasn’t been done in a while. They brought out some mucky stuff that was the size of a grapefruit and there were a lot of them.

The control panel on the dishwasher was not working. I submitted a claim online with AHS and the contractor they sent out was awesome. He saved a bunch of time because he had a pretty good idea what it was. He called me up and diagnosed it over the phone. So, I didn’t have to hangout half a day waiting for him. Then, once he got the part in that he needed, he made an appointment and didn’t give me a three-hour window. He told me when he would be there and he was there early. Then he got it done and he was great. It took a week or so from the time I submitted my claim until the dishwasher was repaired because he had to order the part and now it's working perfectly.

I submitted a claim with American Home Shield for the garage door that was not working and Superior Garage came out and made it work. The door is still working good since the repair. They did a good job. When I called American Home Shield, the claims representative was very nice. And the contractor worked on it the same day I called, and was very professional and resolved my problem.

A drain pipe was leaking, so I submitted a claim with American Home Shield and the experience was easy. I did it online, and they sent me a confirmation stating that I had put in a request for service and then they sent out the information to Accent Plumbing. Accent Plumbing sent me a text message stating that they were gonna get in touch with me, which they did days later. We set up the date and they came over to my house. However, the contractors couldn’t fix the problem because I live in a condominium and it wasn’t part of the walls from the walls in. Anything that’s inside the wall is the responsibility of the HOA and anything beyond the wall is my responsibility.

The air conditioner wasn’t blowing cold air. So, I called American Home Shield because I wasn’t familiar with using their online services and I didn’t want to be held up because I had a newborn baby in the house. The reps were knowledgeable and nice, and they got a contractor out the next day. The contractor was professional and very nice. The techs had to come out a few times, though, in trying to pinpoint the problem. The AC would blow cold for a few days and then it would stop, and it went back and forth. But they were able to get it up and running as it should.

American Home Shield was great. We had a water leak so I called and filed a claim. Their reps were fine. They did what they needed to do. On the other hand, the contractor was great. He explained everything to me. So far, everything is fine.

I had a couple of ceiling fans that were acting up and I went online to submit the claim to AHS. Everybody was great and it was easy to do but the electrical company called me back and asked for details. I had multiple ceiling fans that needed to be looked at but they couldn't look at them unless I included them as an add-on to the work order which you can't do online. I had to call back, which was totally fine, but it would almost alleviate some of the issue if there was a way to give additional information and I wish there was a “Notes” field.

I’ve been told previously about a year ago that my air conditioner was leaking and I was having problems. On a day, it was really hot. So, the guy came out and there was nothing wrong with the air conditioner, which was good news. Apparently, it was just too hot and the air conditioner couldn’t keep up with it. It wasn’t low on Freon and wasn’t leaking Freon. The contractor was very nice and professional.

We have been with American Home Shield for two years. Submitting a claim is very easy, in general, and I get a callback very quickly. The AHS reps are good. But there was one instance where they scheduled and they didn’t send the information to the technician. The technician only got it on the day he was supposed to come. So I was waiting for him in the morning, but I wasn’t able to get the thing fixed. I was a little bit upset by that. But in general, they’re fine and I recommend AHS to my friends.

I’ve had two separate calls with American Home Shield. Right after the plumbing issue, my washer broke down. It all seemed to happen right at once. But all my problems were resolved. I submitted a claim online and it was easy. I didn’t let them send a specific contractor for the washing machine because I read the reviews about that contractor and they were reviewed so bad. So I called American Home Shield and told them that and they said sometimes it takes them a few weeks to get people off their list. But they sent someone out who I had a very good experience with.

My experience with American Home Shield was good. The air conditioning quit so I made a request order online. I received a text message and an email from them and they scheduled out an appointment within 12 hours, which was fast. A technician showed up two business days later and I met him out front. He opened the AC unit safely without getting electrocuted and the capacitor was what was wrong with it. He had one in his truck, and it was a fast fix. And the AC unit has been working perfectly since the repair.

The washing machine wasn’t working and the repairman that AHS sent fixed it to my absolute satisfaction. He was most efficient and the service was very good.

American Home Shield did well every time I called somebody out. I had two commodes that were running a slow leak so I went online to file a claim. My experience in navigating through their online site was fine. The contractor, Bestway Mechanical, called 20 minutes before they came on their way here and the service worked out fine. The techs wore boot overlays when they came in. They were in and out and they did what they had to do.

When the toilet's handle and the contraption inside the back part were broken I submitted a claim with American Home Shield online and received a callback. It was a holiday weekend so I received a callback Tuesday to schedule the visit. The contractor that was sent out was pleasant, very helpful and informative. He was very knowledgeable about what’s going on and explained exactly what he was doing each step of the way. And in the home, we don’t wear shoes and he was respectful of that.

I was surprised with everybody that they sent out. The works they have done includes plumbing, heat, and air, as well as the electrical. Everybody was on time when they were supposed to be there, and they did their job. They were polite, too. Everything in the service, from getting the initial order through their company to the scheduling, was a lot as good as I've seen. I'm very impressed with the way they handled it.

I had a hot water heater that American Home Shield replaced and it went great. Most recently, I've had an HVAC issue that is still ongoing. We tried scheduling several of their different contractors and it was over two weeks trying to get one of their contractors out here to even look at it. They said the system's old and leaking and needs to be replaced. Finally, they told me to go ahead and get my own contractor to do the work so I did. But now, they're saying it's too much so I'm still waiting to hear back from a manager who's supposed to be calling me back to go over this last claim and figure out where it's at.

I usually submit my claim with AHS online. But every once in a while, I do it on the phone and American Home Shield has been really good. The reps were very helpful. And the performance of my appliance has been fantastic. Overall, AHS has been fast, reliable and they have good customer service.