American Home Shield Reviews

I've been in my home for 10 years and a friend recommended that I get AHS. They were very pleased with it, so I said, "That's probably a good idea," and it was. I was very pleased with how promptly ABM Appliance came out and the job they did when my stove wouldn't light. They were very pleasant and did a good job. I was very happy with the experience.

A guy from JM Appliance came out and assessed the situation on the dishwasher and the refrigerator. He said that it’d need some parts. He told me that either he or somebody else would come out. I said I want the same person because you see this a lot of times where somebody’s passing the buck. So when the other person comes out, he might find something different. He said that he would do that. I even spoke with JM himself, the owner, and he said, “Yes, we can do that, no problem.” They then sent somebody else out when JM had already confirmed with me that it would be the same person. So, we had to keep rescheduling until the same person could come out and finish it.

Drain & Plumbing Services came for a plumbing issue. They fixed the faucet and I was surprised that they came out really fast. I also had an electrician and my experience with AHS has been really great.

I've had AHS for years. Recently, they sent their contractor, Ace's Garage Door Repair & Installation for an issue I had with my garage door. There was a spring that was busted and the tech had to replace that. AHS didn't cover it but still, they sent their contractor very quickly. I should have checked their terms prior.

A few years back, one of my cousins had service work done on an air conditioning unit through American Home Shield, and he was satisfied. Since most of the things in my house were getting a bit old, I thought that would be time to sign up for a home protection thing. I did and I've been with them for a year now. When the drum of my Whirlpool clothes dryer wasn't turning, I called their customer service line. It went through a couple of prompts and then I spoke to someone. They gave me the phone number of the contractor, then I called them and told them that I needed to schedule a service call. I called on a weekend and Emerald Appliance Repair came out the first part of the following week. The tech was very personable. They changed the motor. It worked for one cycle and then it quit again. We called and rescheduled. He came back out the following week and rechecked a couple of connections, and it has been working fine since then.

I had a slow draining shower and Lone Star came out after a couple of days. My husband said that the contractor was awesome. He took the guy's card to call him again if we needed him again. I prefer submitting the claims over the phone to American Home Shield, but I seem to always end up doing them online because that is the only way I can get ahold of somebody. It is faster to do it online. I like having the home warranty, but the last time we had their contractor come out for a toilet issue, I felt like the guy was trying to overcharge me at the time of service.

When I submit claims, I call them and tell what the problem is then they call whoever they have. Their guy will call me and say, “Your American Home Shield called us and we’re coming out on this day.” When my heater wasn't cooling, a tech from Mehl Mechanical was sent out and he thought he fixed it one day. He popped it on and it came on, but then it went back and it was out the next day. If I put the heater at a certain temperature, it wouldn’t kick on. So, then he said, “Okay. So, I know the part.” He brought the part the next time and the heater has been running perfectly now. I bought my house in 2005 and the mortgage company told American Home Shield about it then they called me. They asked if I wanted the home warranty and I bought it. They're good. I recommended it to my daughter and she uses them now as well.

For at least three years now, I've been with American Home Shield and I'm confident in the people that they send out. Myers Comfort Specialist was sent out when I had a heating issue and their technician was on time and was very cordial. He solved the problem pretty quickly.

The first person that came out for my heating unit opened it up, took a look at some stuff and then identified three parts that he thought had to be replaced. He said that he was gonna take that into the office, and that the person that ordered supplies wasn’t the sharpest tech in the world, but they would get back with me and he’d probably see me within a week or so after they ordered the parts. The next day I got a call from them that said they cannot order the parts and that they didn’t make them anymore. They said they were sending out somebody to inspect the ducts for measurements on this to make sure that they were ordering the right unit if they have to replace it.

We've been with AHS for a month now and everything works fine since the installation of the new water heater. They do what they say, but it takes too long for an inconvenience like that. And it seems like they only have one vendor for everything. So when something goes wrong, they don’t have any emergency service.

I had a really bad leaky faucet and the contractor from Performance Plumbing unclogged the drains and put on a new faucet. He was friendly and that was the second time the company came. I filed the claim through the phone and the representatives were fine. I've been with American Home Shield for four years now. It’s worth to have a home warranty because we used to pay individually for a couple different appliances, and it was almost just as much every year for the two appliances I was insuring. Now, this insures a lot more for the same price.

Submitting claims to American Home Shield are all done online. I'm pretty tech-savvy so it's great for someone like me. I've only had three house calls and I haven't had any problems. Everything has been fine. The only thing is that when submitting something online, what happens often is I just get either a text or an email telling me what time the appointment is. It would be nice if there was a way to have more flexibility with the appointments rather than just arbitrarily getting a time especially during a workday. I'd also like to see the house call fee be a little lower. $100 is a lot especially for the routine stuff. But overall, it saved me money so I can't complain too much. Recently I had a plumbing issue and AZ Remodeling and Plumbing arrived on time and got the job done.

I've been with American Home Shield for 10 years so far and they've always taken care of everything. Their people are pretty much spot-on when it comes to getting things fixed and they get out here usually within 48 hours. Mr. Appliance of Oklahoma City was sent out to fix the dishwasher and the technician was very professional. He was able to get the job done and the experience was great.

AHS has always been very timely in their responses and send out professionals that do an excellent job. When the sink was backed up and wasn't drying, we've never heard of the people that AHS said they were sending. But the time frame they gave worked out well. They said what day the contractor could get in there and we met him there that day. He was there on time and did a good job. He unstopped the line, cleaned up and left. We've had AHS for a couple of years now. We had them on two locations and we recently added them on another location. We've recommended them to countless friends and family.

We had four claims since we moved and all of these went really well. Everyone has been super nice and it hasn’t been a long wait for the contractors to come. They’ve been able to help us resolve any issues that we had. We just moved, and so, we wanted someone to come and make sure everything is working. Sunrise Pool Services came to double-check the pool equipment.

My microwave was completely not working. No display, nothing. I submitted a claim online and the website was very good. It said somebody would be out within 24 hours. It gave me a telephone number so I called AT Appliance myself the next day to schedule an appointment. Then they came out and I was very happy with it. I was very happy with the response and with the whole process.

My washing machine was not filling properly so I submitted a claim through AHS' online website. The site was pretty easy to figure out. Then, they usually say they would be contacting me within 24 hours and I would schedule directly with the contractor and it would be less than 24 hours. For the washing machine, Pro Services came out and they needed to order a new piece that had worn out. It took about a week and a half to get the part in and then to come back out, but it wasn’t super urgent. The washer would sometimes time out but it was still functional. It has been working fine since they came out. Also, they were there when they said they were gonna be, they fixed the problem, and they were friendly. I was pretty satisfied with it.

I had excellent experiences with Keyliam & Sons, the contractor who came out for the two faucet in my bathroom, so I really prefer them when it comes to plumbing. I filed this claim online and the website was good. I like to do it that way so I don’t have to wait on the 800 number when I call. This is my third year with American Home Shield and so far, I am really satisfied with their service.

The dishwasher went out and it was scheduled to be replaced and we ordered it. The problem that we had was getting it installed. They sent a team out when they brought the dishwasher. They got it in, took out the old one, and then said they couldn't install the new one. One of their reasons was a cabinet between the dishwasher and under the sink, but there was a hole there made for running lines, because the old one was set up the same way. They said that they didn’t have the proper line and I needed to go get a line, etc. They said that that was my responsibility because that was considered a modification. They said it was between me and American Home Shield. I told them that if that was case then they should reinstall my old dishwasher and they could check and see when they could come back and install the new one.

The refrigerator side was freezing then everything was melting on the freezer part. Two different companies came to look at it. The first company said it was a seal problem so they had to call back AHS and then AHS had to send a different company for the seal problem. But everyone has been professional. They just didn't diagnose it early on and kept saying it was this or that.

One of the valves under my kitchen sink was leaking at the stem and then the other valves couldn't get it to turn off. Central Ohio Home Maintenance came out and they got it fixed. The technician was on time and very professional. He had to go get parts which is understandable. He had the wrong parts on his truck but it was no big deal. He had to run to Home Depot to get the right ones and then he replaced 2 valves.

I told AHS that I got a problem with my microwave and they sent Big Country out. I said that the microwave wasn't working and keeps blowing my breaker outside. They sent somebody out. Every time the contractor was out, they looked at it and said that they had to order the part. Then they came back out, put the part in it, said that should be it. It worked once after they left, then blew again. They came back out and said that they were gonna have to put the same part back in. Then it blew again.

We had leaks and Reliable Plumbing came in for the upstairs and my wife also pointed out the downstairs one but they didn't address it. So, we had to call them back out for the second time to check out the downstairs. I used to be in the army before I retired and it was very nice having American Home Shield if I was deployed somewhere or if I was on the field. My wife could just get something taken care of and she didn't have to wait for me to come back on it. They had a rocky period about eight years ago but lately, AHS has been a lot better.

The ice machine wasn't working as it wasn't producing ice. GE Appliances came out and the tech said that it was leaking and almost caused a fire. He switched out the whole motor and everything's working great now. It was my mom who signed up with American Home Shield and we've had the warranty for a few years now. We've never had an issue in the claim submission process and it's always been a very easy thing. So, when there's an issue, they send out guys as soon as possible and if it's not fixed, they'll fix it.

I submit claims online, which is easy, and American Home Shield gets back to you right away. The contractors they have sent out have been kind and they have helped a lot. Sirius Plumbing and Air Conditioning came out to fix a plumbing issue. When I flush, it would leak water when the tank fills up. I explained it to the tech because I did not know what was happening, and he fixed it. He was great. Everything in my house is original, so it is a good idea that I have this home warranty. Nothing has been terribly broken but I have some issues. Having it is helpful if your house is not brand new. I’m also a single mom, so it is always good.

I submitted the claim online and their website was very user-friendly. I like it. By default, the website says that the will contact me within 24 hours. I was happy with the service RR HVAC provided. Everything has been operating fine. Overall, American Home Shield is good.

We have about 10 properties with American Home Shield. I typically submit claims online and it's very easy to go through the website. Usually, it takes about 3 days for someone to come out. Sometimes, it also takes a week that I have to call back over and over. Still, the contractors are usually very good and I’ve been very happy with almost all of them. Recently, we have a septic tank that was stopped up and Steven A. Mills Plumbing was sent out right the next day. Even the claim submission process was an excellent experience that time. The plumber took care of the problem and he was great.

I have you been using American Home Shield since 92, when we bought the house, and the contractors they usually send out are highly variable. But 100% of my experiences turn out to be positive. However, it isn’t always the first shot that gets it positive and sometimes, I have to deal with multiple people at American Home Shield to get what I want done. Too often, I dealt with folks on the phone and they want to get me to no and of course, I wanna get to yes. But I'm gonna get to satisfied and sometimes it takes 5 minutes and other times it takes a month.

I recently had some issues with the knob to turn the water line off from the house that goes from the inside to the outside. The service technician said that the knob was very old so he tightened it up and recommended a different type of shutoff valve that was a little bit easier to turn on and off. I felt comfortable with him and he resolved the issue.

I have had American Home Shield for years on two rental properties. I have had occasion to call them for a washer repair, which went fine. I suppose this is because the $125 deductible covered the entire cost of the contractor visit for them. Now I have a problem with the AC, which is going to be significantly more expensive and they are running me around. They sent out the first contractor, who did not have the equipment to fix the problem. He sent a report back to AHS outlining the problem and what needs to be done by another contractor to fix the AC and get it back cooling.

I closed on my house on October the 29th and I've had American Home Shield since then. I made my first claim when my hot water heater was leaking. I went online and the process was easy. Authority Plumbing Service was my contractor and their guy was okay. Everything was fine.

I use the AHS website for claims all the time. I've used it at least six to eight times since I’ve had my policy. It's super easy. I received a notice via email confirming the claim has been submitted and someone from the contractor would contact me within 24 hours. And then, I also received a text. Advanced Air Service was awesome. They're very professional, very prompt, very knowledgeable. And the best part I like is they're very honest. The tech didn't tell me things that weren’t true, and he didn’t try to oversell me or scare me into thinking that something was broken when it wasn’t. Everything now works great. The warranty is a great value. The coverage and protection of a range of items in the home makes it a really good policy. In fact, I would rate it as one of my most valuable coverages I have on my home.

We had a bathtub that was leaking when it was draining. So, Ace Plumbing came out and had to replace the drain from the tub. They did that in about 45 minutes and then they were gone. Everything went well. They were there on time, were friendly, and were quick. They did a good job. Overall, I like American Home Shield's easy process to file a claim and how quick they can get things done.

Submitting a claim to AHS is pretty easy, just a lengthy hold time when I call. And I'm not always in the mood to deal with the computer so, I do a lot of phone calls. But lately, it's been a little faster it seems. Also, the people that are on the phone are nice and good. They pretty much know what they're talking about. My heating claim with AHS was perfect. The contractors came, they fixed it, and it was done. So, we were good.

We had a recent claim wherein we needed a replacement for our garbage disposal. I submitted a claim to AHS online and found their site to be very user-friendly. AHS then sent text messages as well as emails telling me when to expect their contractor out. The tech from Budget Rooter was very knowledgeable and helpful. Things have been excellent since they came out. I've been with AHS for two and a half years and I'd recommend them.

American Home Shield is so far, so good. The guy from Ace Appliance Repair who came for the oven gave us a lot of information. He came out really fast, within a day or two after I submitted the claim. Everything is working fine.

There was a time when our hot water heater went kaput. My husband submitted a claim to AHS and things went really quickly. AHS' contractor, Drain GO LLC, came early and their techs were very professional. They had to change the thermostat and since then things have been great. We get plenty of hot water. I've told plenty of people to call American Home Shield and get covered over the 20 years I've been protected through them.

There was a plumbing back up as both toilets were backing up the shower. I submitted the claim online and the website has been fine every time I’ve used it. I called on a Thursday or Friday, and I was told it wouldn’t be ‘til Wednesday. And then, I called back and said Wednesday wasn’t good enough because we’re older and we need to have our toilets ‘cause we pee all day. The woman on the phone said, “I got you,” and she had someone out in 4 hours. They got the problem unclogged the same day I called and it was an excellent experience.

American Home Shield has been responsive as far as the service calls we've made. I've been using them for a couple of years and submitting claims online has been much easier. It’s automated. You need to email back and then you get an email saying that you should get a call from the contractor before they go out. When contractors need to replace a pipe or a water heater, oftentimes they’ll say they have to make special modifications, which will cost an extra $300. The hot water wasn't that old, but it was something that was not covered and I had to pony up another 300 bucks. That has happened on several occasions. I suspect that sometimes that there have been some special modifications, but I don’t think it was every time.

I had an annual contract with Delta. They come out and check everything for me. During this check, because this is a new house for me, they had found a couple of things, like my heat pump. Then up in my attic where my heater, my furnace and my air conditioner are, they found some condensation. The guy took a picture and said it probably needed to get taken care of sooner than later, especially before they turned my air conditioner on. So he said he would write all of it up and that way, I would have it when people come out to take care of the heat pump. That was when Platinum came in since they contract with American Home Shield.

American Home Shield is good and I'm liking them. When I submit claims, I prefer doing it online but depending on where I am or what's going on, like if I'm in the car or when I can't get to a computer, then I call them. I had a claim for the leaking water heater and Neely Brothers came out the next day. My interaction with the tech was good and he was nice.

We bought this house in June and I agreed to a contract because everything was very fast - the purchase of the house, the closing. It happened within two weeks and we were scared that something will not be working in that house. As the final condition to close the contract, we requested the seller of the house to buy a home warranty for the first year so we’ll be sure that everything is functioning because the price was high and we didn’t have time to check everything. They agreed on that and they paid for the first year.

We had the electricity outage in our bathroom, one of our bedrooms and our hallway. We called Home Shield and went through the automated prompt system. The process was very easy. We were told to expect the contractors out within 24 hours. Lighthouse Electric came within 24 hours. Their service was awesome. The tech was very thorough. He looked through everything and it took him a little while to figure out what was going on, but he figured it out and got it fixed. Things have been performing great. We would recommend Home Shield.

We had a great experience with American Home Shield. We had to use it on a service call on our heat and air. The guy who came out had to do with a lot of revamping things, troubleshooting, and rewiring as things weren't hooked up correctly. The process was super easy and quick. The contractor was really good and did an excellent job.

The dryer wasn’t working well. The technicians from Able Appliance Repair came. We had a first change of a part in December, but the new technician came and reviewed it again and mentioned something about some features. He came back within four days, and in a really short time, he changed that. And since then, the dryer is working perfectly. So, the service was good. The technician was very precise, and we’re very happy with that. I bought a house and American Home Shield was the service contracted by the ex-owner. I’m really happy with the service. And I’m thinking about how to take that service under my name after the current one stop because that was paid by the ex-owner.

I can call them and they’ll replace an appliance if I need it replaced or repaired. They’re good about getting people out here. But when I submit my claim online, it screws me up every time. Other than that, the companies that came out have been doing real good. The tech from Woodley Appliance was very prompt in letting me know when he would be here. There was a delay in parts once and he let me know about that. He was very professional and very friendly.

A lot of the contractors are hit or miss. So, I’m glad when I find a contractor that sticks with American Home Shield. I’m very happy with Surfside Appliance. They're by far the best contractor we’ve had. If I have an appliance issue, I will request them. The contractor was thorough and sent text messages to tell me when he was leaving. If I have an issue after he’s gone, I can text him, and he’s very responsive. It was my dryer that was not working. The heating element was out. After he fixed that, something else went out on us immediately and the claim had to be reopened. It was like a fluke or one of those things being fixed caused the other to break. The guy was quick and knowledgeable. He usually has the parts on his truck.

Our oven wasn’t working. I tried to submit a claim to American Home Shield online but I couldn’t get past the log in. It wasn’t recognizing my username or password. So, I just called. They said the contractors would be out within the next couple of days. The tech from Prodigy Appliance Repair that came out was personable, funny and nice. He got it done fast. The oven was making a loud noise. And then the fan motor went out and it stopped making the noise. It sounded like a fan. And it stopped making the noise and then the oven would overheat. The fan motor wasn’t there to cool down the oven. It would just get really hot and then the oven lock would come on. The tech knew exactly what to do. He ordered the part and he told me how long it would take to get there. The day before it got there, he called me and said that he’d be there the next day. He put in a new fan motor and the oven has been perfect since then. It was a really fast experience.

I called American Home Shield on a Wednesday or Thursday, and I was able to schedule something for a Monday. I was having some foul smell coming from underneath my sink and there was a lot of questions as to whether it was something in the pipes or something in the garbage disposal, and they recommended a newer garbage disposal. I asked if they could install a new sink because the sink faucet was dripping nonstop. So that was what they did. Unfortunately, it did not solve my problem. But they were really young and they were wonderful. Not only were they super friendly and super professional, they were really knowledgeable and very quick. I absolutely adored them. They kept thanking me for being a great customer.

There was no electricity coming through some wall plugs in the living room as well as outside. So I sent a service request to AHS and it was fine the first time. And then it got a little bit tricky because I had to take a panel down in my living room for the electrician to get to the plug and the problem was I've waited for about a week and a half before he got back with me to come out and finally fix the issue. It got to be confusing because I was calling American Home Shield and they were saying the electrician was supposed to contact me to come back out. And so I kept calling him and leaving messages.

I searched the internet, then I asked American Home Shield some questions and I liked it. They, however, are a little expensive -- that's $100 that I have to pay every time that I need them. When their contractor Lake Plumbing came to us, they had done a great job.

The appliance repairs on my washer and my stove were both awesome. The two contractors did a great job, and they were very kind and considerate. Submitting a claim to American Home Shield was easy. I called them in and the customer experience was fine.

About 4 days after I submitted online the claim for my heat pump, Platinum Heating & Air came out to do the repair. I would’ve preferred it sooner, but it was a cold snap. The guy who came out was very good. He had to come out a second time as there were some additional issues, but both times were very professional. The heat pump’s working fine at present, which is the important thing. And so far, it’s been a good experience having American Home Shield as my home warranty provider.

I had AHS before for a while, and then I just dropped it, and then I picked it back up recently in October. Our recent claim was for the stove that wasn’t working. The contractors came out and did an excellent job and did it rather quickly. The guy knew what he's doing before he came in, ‘cause he came in with the part, once they called me and I spoke to them.

Our AC broke down completely. I called Home Shield and submitting a claim that way was pretty easy. Someone called me back in a few hours to tell me when to expect the contractors out, which then happened on the same day. Express Comfort Heating & Air came and they were pretty good. They just changed something. They fixed the problem. However, the monthly payment has increased a lot for the past two months since I requested for that repair. When my contract renewed, it didn’t renew at the same rate. It was renewed at a much higher rate. Other than that, I would recommend Home Shield.

Sometimes I like their service, sometimes I don't. It depends if they hire someone that is willing to work or someone who just wants to come out, get his money and leave. When the gentleman came out for the dryer, he said it was just stuff outside and then made my son clean out the vent. But the last person that I had from Chicago Skyline Plumbing was very good. He was thorough and he didn't leave until the job was done. I submit my claims over the phone and it takes time, but it's better to talk to them, otherwise, you have to wait forever for them to call you back.

Quality Plumbing was awesome and very fast. The contractor fixed it right away. He was very organized and informative. He explained to me other things about what was going on with my dishwasher. He said that if I moved the tubing a little bit this way, my dishwasher would work much better. I asked him some other questions too because I’m curious about putting in a water heater and he told me about that. It was a really pleasant experience. AHS had an electrician come too and he was awesome. I was so impressed with the first two claims because they got really good people to come out. And they seemed to know their business.

The tech from Wilson HVAC that came out did a great job. He said that the thermostat of our heating unit went bad and he replaced it. The service that I got was outstanding. It was the best service I’ve ever had from anybody. He was very professional, very polite, very thorough and knowledgeable in what he was doing. He diagnosed it quick and got it going fast.

I called AHS when my icemaker no longer worked. I went through the automated prompts and then someone called me. Within a day or so, I was told when to expect the contractor and within that same day, the contractor called me to set up the appointment. Appliance Network came and figured out whatever the problems were. Their servicemen were very prompt and polite in explaining what was going on. They had to order parts. The tech left and got the parts ordered. Then two days later, someone else came out and replaced everything. I’m a widow and on a limited income. My biggest fear is a furnace, a water heater, or an air conditioner going out or needing some major repairs. I’ve told people to check into AHS. It’s well worth it. In fact, I’ve tried to talk some people into it even before I had a claim.

Everything that we’d had to do for our plumbing claim, all the repairs in the house, the workmen have all been great. My husband worked with the contractor more than I did because it was kind of under his umbrella, but he was very pleased. We’ve had about five claims and every workman have all been great. If we’re still in this house, we will definitely renew with AHS.

The downstairs of my house was completely cold, and it was like 50 degrees. Obviously, there was something wrong with the heating system. Submitting a claim with American Home Shield was very easy and they were prompt serving me. Their contractor came and checked it, and they found a pump that was not working. They ordered the piece and they came immediately the next day with the piece. They replaced it and it's working now. It was a quick turnaround. And the contractors were friendly and they explained the situation. I would suggest that people get American Home Shield. I bought a house that's 15 years old so some of the stuff obviously will start going bad in the next few years, and it's like having the money saved already upfront.

I like American Home Shield. When I did the work order for the heater, I asked for expedited service, so whoever was available came out the next day. They were awesome. I really liked them because they were no BS type of people. They didn't try to upsell me on anything. They said, “Hey, this is broken. We’re going to fix that, and that’s what needs to be done." They fixed our heat and also cleaned out a couple of things that needed to be cleaned out in the motor.

I had a little leakage in my bathroom. The contractors seem professional. The only thing I was concerned is they didn’t protect their shoes when they walked in on my hallway. So, I was a little concerned about hygiene. They cleaned up. It was just I wish they would protect, put some cover on the shoes when they walked to the interior house.

Being with American Home Shield for 6 years so far, I get prompt service from them relaying to the contractors. And the contractors call me very promptly and set up appointments most of the time. Also, we get good coverage for the price. What I like about them is I feel secure in knowing that if I have any major problems, they’re gonna be there for me.

With my first claim to American Home Shield, their contractor, Total Air Care, came out right away for my heating issue. We were really surprised ‘cause we called in the morning and by the afternoon, Total Air was at my place. Their techs figured out a couple of different things and they fixed my duct and heating chrome. Everything has been perfect since.

The heat stopped working. Luckily, it was a relatively a warm day so we didn't had to have the contractor out ASAP but I did expedite just in case there was a major issue I couldn't see. The response time was pretty good. It took a little longer because it was on a weekend after-hours. It worked out pretty good. We were very happy with the quality of work done.

When I submitted a claim to AHS online, it didn't go through. So, I had to call them. But then, I'm on hold for 15 or 20 minutes. Also, their deductible used to be 60 and the price keeps going up every year. I had a claim recently and their contractor, Valley Pro Appliance Repair was sent to unclog my dishwasher. They were out in three days and the tech was really good. He even gave me hints of what to do which were very helpful.

They're quick and they send reputable companies. There have been some times where I needed the company to come back and they're open to letting that company I dealt with come back instead of having a new company, and I really like that. I've had great experience. I do my claims online unless there's an issue. When the company had to come back out, there was no way for me to enter that online, so they just send whoever pops up. But if it was not the company that was already out, I have to call and request that the company who first came out come back.

I went with American Home Shield because I was more familiar with them from friends. I had dripping faucets and leaking around the faucet turnoff. I got on the telephone to submit the claim, and got to the right person. The rep I dealt with and the contractor who came were both good. My experience was satisfactory.

Our 40-year old refrigerator stopped working. The compressor was burnt up, so my husband called to submit the claim for it. Sears came out and they did a good job. They had the part and replaced it, and they were able to do it all in the same day. Everything was very nice. I've been with american Home Shield for several years and I would recommend it to anybody.

American Home Shield is incredible and I can't imagine anything they could do better. I got my money's worth. My son also has it. He's the one who told me about it and he's had similar experiences. My first service call on them after my 30-day waiting period was for a heat pump furnace and I ended up getting almost a completely brand new one by the time the tech was finished. It cost me nothing and it was very expensive.

The rekey claim was seamless. The contractor kept us informed when they were running late, how late it was gonna be. And they stayed later because they didn’t get here on time because of emergency. I also had a claim where the furnace stopped working about three days after we moved it. American Home Shield sent a repairman out. They were here when they said they were gonna be here very quickly and fixed it, and didn’t cost anything except for the service call. I filed the claim online and there was no difficulty at all.

I made claim with American Home Shield when the start button came off the dryer. Then my most recent claim was when my fridge wasn't cooling. When the fridge company went here, my husband called me. He was very professional and knew exactly what he was doing. I like the timeliness of things by having AHS. When I expressed that I only have one fridge in my house and that it didn't work, the person I was talking to did not have an appointment but she tried. She said that they had a cancellation and that she was gonna make sure I get it. I then got a follow-up call saying that somebody could come out the next day, which was good. It was already the weekend and they didn't make me wait for AHS's office to open on Monday.

A young man from Apache Home Services replaced the switch on the door with my washing machine. He was nice and I had no complaints with him. He was on-time and showed up when they said he would. But about two weeks later, the switch stopped working again. He probably didn’t have the right part and he was trying to get us going. But he didn’t tell me anything about that. He just fixed it and told me everything was great. So, a guy from Sears came out ‘cause Apache couldn’t get to it and he said that the guy put the wrong switch on. He actually tried to sort of jerry-rig it a little bit to make it work but that didn’t work. He said he had the right one and that’s what he put on it.

The dishwasher wouldn’t move to the next cycle, so the first time they came in to repair, they replaced the computer board of the door. When we tested it, it seemed to be working, but then they never run a full cycle while they were there. So when I tried to run the cycle, it wouldn’t move. It would move three cycles and not finish. So I called AHS again and they sent another person, and then said that there was an issue with the door. The door is not locking up. So they said AHS needs to order a new door for me, but I never heard from them. This has been more than two weeks. The last time they ordered the part, it took three or four weeks until they came back. They said the part would take long, so I just assumed this was the norm because eventually they came back. So I’ve been washing my dishes manually.

I filed a claim over the phone for a dripping faucet issue. The guy from RG Plumbing and Rooter who came was very nice and very polite. I had 100% good experience with him. He had to change something in the tub and the faucet so he had to go to Home Depot. I was 100% satisfied with the service but I was not very happy with the faucet. It was a very cheap plastic faucet, but he did what he was told by American Home Shield. That was all they would cover. Nonetheless, he did his best.

I prefer calling American Home Shield when submitting claims and when I did, someone came out a few days later, which was acceptable. The contractor did the heater for the pool and then, he had to come back because I had an issue with the DE blowing through the filter, so he fixed that too. Everything's all set as of today.

I enjoyed working with American Home Shield whom I've been with for at least three years. They're prompt and they send a contractor over immediately. When my garage door wasn’t going up or down, Choose the Right Door, LLC came out and it was pretty quick. The parts had to be ordered, and when these came in, the contractor got the door done. The door is performing perfectly since then.

So far, we only requested for a rekey service from American Home Shield. I called and the people I spoke with were helpful. The process was very efficient, other than there was a little confusion with how they were supposed to contact me. But they emailed my husband. The gentleman that came out was very helpful. We were very happy with the experience.

Partridge Door Company did a good job and they came the next day after I put the claim in. The guy was very professional and even gave us some suggestions in case it happens again, like keeping the rails oiled, greased. So, he was very helpful. The door is still working fine. Overall, American Home Shield has a good service and it’s quicker to submit a claim online.

We bought this home and you'll never know when it's gonna be like on a brand new home. A person had the warranty for a year and then asked if we wanted to continue, and I said, "Yes." I've been with Home Shield for 10 or 12 years now. I called them when the faucets in two bathrooms weren't working. In one bathroom, the screen was out of the faucet's nozzle. It wasn't much. And then the other one, the tech suggested the toilet that it would flush right. The contractors were always good. Home Shield was qualified and very nice. I would likely recommend them to anybody.

I called American Home Shield for someone to come and fix some appliances like the stove ventilation system, the dishwasher, and the refrigerator. A guy from Appliance Magic took a look at the refrigerator and changed out the part for the refrigerator for the water. That was fine but there was a light flickering inside the fridge. They said they don’t deal with light bulb issues, so I had to take care of that on my own. On the dishwasher, it wasn’t directly dealing with the dishwasher and it was more the plumbing of the dishwasher of how the water was being fed in. That was dripping a little bit, and because it wasn’t appliance-related and more plumbing-related, he didn’t take care of that. He seemed like a very nice guy and was straightforward. If the case doesn’t apply or if he doesn’t work on it, he doesn’t work on it.

I've had AHS for almost five years since I bought my house. It's the best way to go. That's why I keep them all for. Total Air Care came out to service the one of the fans on the air conditioner. I got in contact with AHS by phone and their reps were on point. The contractor showed up the day they told me they were coming out. The contractor was on point too. He explained everything, and the unit has been functioning perfectly.

The whole dishwasher started coming forward progressively more and more. So I called them to ask them to come and repair it to see if there was some damage to it. When I got their letter, it says that it is not a valuable claim because of misuse. But I couldn't believe what the contractor said and what was done. When I had trouble with my heater and my air conditioning, they came out and fixed them. I had no problem with American Home Shield because it was a pleasure to work with them. I've had good service with them. So this little dishwasher thing has me in shock.

I have you been with American Home Shield since 2013 and they have repaired anything I needed. I prefer submitting claims over the phone that doing it online. When the guy from ADA Repair came in, he took care of the problem and fixed it. Then, he clean out the whole bottom of my washer and dryer, so he did a good job.

I was having a leak in my faucet in my bathroom and Coffey Plumbing put in a toilet for me. I submitted that claim online and somebody came out a day or two after. Everything was taken care of. Coffey techs are the only people I allow in my house. They're awesome. I only that company for plumbing issues. In having the coverage with American Home Shield, I like the ease and especially if I don’t have any money. Plus I used to work for ServiceMaster.

There were some sink stoppages and there was slow drainage in the bath tub. Plumb Genius came out and the claim went well. The guy also gave me some advice on some things. Submitting the claim has been easy. There is, however, one unresolved claim that we submitted back in August or September, and we haven't been able to come to an agreement on some duct work. We have had some other opinions on it and we feel that it should be covered under the warranty. But, they were saying that something was not covered because of the size of the furnace. Also, when a payment does not go through for a request, American Home Shield should try to contact me. This is because I requested for an electrician to come out too, and for some reason, the electrician hasn’t come yet. Maybe the payment did not go through, and it needs to be processed again.

United Appliance Services was fast and efficient. This microwave broke three times, and they were the best one. They knew and ordered the correct part, and told us when that part was coming in. They guy even called us on a Saturday to say, "The part was in. Can we come?" It was unbelievable. I would like to only ever have them come and fix the appliances. We have had American Home Shield the whole time we've lived here. My husband was in the travel business, and it was easier to keep up in case there was an issue that came up when he was gone. So, when he was traveling, I've had air conditioner problems, a washer problem, and a heat problem. So, I called them and they were taken care of.

AHS's online features are great and speed up the claim process. As long as I can use it, submitting claims goes well. But if I have to call or talk to them, it takes an eternity, which is very frustrating. Sometimes customer service is great, sometimes it's horrendous. It seems to be dependent upon who answers the phone. I will literally just hang up, call back and wait on the line for another 20 minutes to get someone else, and then the service is better. Also, they sometimes don't have the correct information. I could call back and get the correct information from the same department. They don't seem to be educated with their job or they're very frustrated. AHS should have more nice people to answer the phone. For my appliance issue, although it took longer than I had hoped, Appliance 911 replaced the heater and it seems to be functioning properly now.

My recent claim with AHS was a good experience. I submitted the claim online and it was very easy. The reps did a really good job. The contractor came and fixed the issue. He also came a little earlier than we expected him to come. AHS was really great to have if you need a repair and be able to just pick up the phone and schedule an appointment and pay a few dollars and not have to worry about it was great. I love it so far.

My water heater had been leaking for a couple of weeks before I noticed it and so I set up an appointment online through AHS. And between the technician's schedule and my schedule, it was about 5 days before he was out. The tech is with AM/PM Plumbing and everything went very smoothly. He was great. He had to order a new water heater and it took only about another few days. During that time, we still had hot water but the water heater was leaking. So, I like having a home warranty company ‘cause they're easy to work with.

My toilet kept running and making noise. They sent out Prime Plumbing and I was satisfied. We've had Home Shield for a long time and they have been fine.

I've been with AHS for a little over a year. I put in a claim online when my furnace wasn’t coming on. Their website was fine and they sent a text message. Advanced Air Service was my given contractor and they were fine. It was a good experience.

The little table on my microwave wouldn’t rotate and we had National Platinum come out and diagnose it. They needed a part and they took care of that. I also had an issue with my Samsung refrigerator. The ice maker wasn’t working and the same technician came out and replaced a part. He did a phenomenal job. He called in advance, came on time and informed me of what he was doing. It was overall a great experience. I've had American Home Shield for four years. Everything was right on point from the initial ticket login and the communication along the way. They sent me emails and texts.

I've been with AHS for almost two years now. It’s an outstanding service for my house in Twentynine Palms, ‘cause it limits resources out and it’s hard to find somebody to respond ‘cause it’s such a remote area and it’s a rental property. I had a recent claim with AHS regarding the heating. There was some confusion. AHS kept recording the wrong number, so when the first contractor called, they were calling the wrong number.

A gentleman came out when I had a problem with my garage door opener. He called me about 30 minutes before, so I could meet him at the house. He was very nice. He was able to spray some lubricant on the area where it was sticking and I have not had any problems since. I'm very satisfied. So far, I've only had one claim, and AHS was very quick and efficient in getting it handled.

The kitchen sink overflowed onto the floor everywhere and in the furnace area. It was pretty nasty. Mando's Plumbing came out a couple of days after I submitted the claim and it all worked out well. We've had AHS since we bought the house. It was included by the seller. We've had a couple of plumbing claims and the contractors have done really well. But to submit $100 every claim is kind of much. I'm glad that they refunded my money on a couple of things that weren't needed. Also, they don't cover water softeners. That's a given in a house anymore. And then I had somebody call me and tell me I can buy the second year for $500 but they never called me back like they said they would.

I called Home Shield for the dishwasher and the tech decided we needed a new panel. He ordered it and he came back a couple of days later and then it was working. But something else happened and he fixed that too. He was very nice and very obliging. He got everything done.

American Home Shield is a good home warranty provider. I did a claim over the phone for our water heater. Their reps are good. Five days after doing the claim, a guy from High Priority came out. I felt it was a long time but it was the holidays. The guy was very good, and he installed a new water heater.

My house was not heating up. And I had gotten Freon prior to that, twice, and it just wasn’t holding it in. I called American Home Shield to submit a claim. The contractor had to come out twice. The first time, I talked to a representative of AHS. The second time I called back to tell them that it still wasn’t working correctly, I did that online. Their website was nice and easy. It let me know what day and time that the contractor would be coming out. I was also very pleased with the contractor. He was nice, he explained everything that was being done and he kept telling me that if I had any more additional problems to contact them back. I definitely enjoyed that contractor. So far, everything has been good.

Freedom Heating & Cooling came to fix my heater. They put in a blower motor in the heater. Submitting the claim was easy enough and the contractor was there the next day. He was very knowledgeable. The heater works since then. It was a positive experience with American Home Shield with the people coming out or connecting with responsively.

I had an issue with the washing machine and AHS sent out idiots from A Plus who left me with a noisy machine. They came out twice and the second time they did, the washing machine was making more noise than when they came the first time. The tech said that it was not gonna cause any harm to anybody but no one wants that.

My air conditioner was not set for heating. It wasn’t wired. The tech fixed it so I have heating as well. It went wonderful. AHS is a great investment. It helps if we have issues and we have a peace of mind to know that they are available to help us out.

The contractor who came for our plumbing issue was professional, nice, courteous, and timely. He came out and did the job in about 30 minutes. He went down in the outside valve between the house and the street and went out to the street. He said he hit something and that it jarred the snake he had running down in there. He had to give it a little push, but it all went through and the issue was solved. He said that it may be a root that was growing in the land in the front yard. I love AHS, which is why I’ve had it for about five years now. But they should have an easier number when you have an emergency.

American Home Shield did great on our recent heating claim and Atchley Air was amazing.

Aim High Electric was very accommodating of my schedule when my light switch needed to be replaced. And the guy was very prompt. I've been with AHS for five years and I have not encountered any issues with any other contractors that I’ve used. I usually see a contractor two to three days after submitting a claim. And every time I’ve had to call, they’ve always been able to come out and take care of whatever the issue was. However, there’s this awfully long hold time. And I hate long waits, which is why I typically try and do as much as I can online.

I sent a request for rekeying to American Home Shield and they sent me the contact information for the locksmith. I called the locksmith Pop-A-Lock of Albuquerque and it was very easy to arrange. They were very punctual and professional and they did a very good job. From the time I put in the claim until everything was finished, it took 2 days. American Home Shield was recommended by my realtor and everything’s been fine so far.

I called American Home Shield to file my claim for my dryer that was not operating properly. I had three people come out on that dryer. Each time, I called AHS back, and they arranged for a contractor to come out. Each one of them were different. The first one that came out just looked at it, didn't pull it out, and stuck a thermometer in it and told me it was operating properly. I called AHS back, explained to them what had happened, and then, they transferred it to the second person. The second person came out and told me that I had to have my doors taken down because it was an inset. They stuck another thermometer in and told me that they were gonna order a part, but they wouldn’t be able to come back and put it in until I had the doors taken down.

We called American Home Shield and they went through two different contractors, and they couldn’t get anybody out there. So, I had water leaking on the floor for a couple of days but we got it taken care of. I tried to call an independent contractor, asked AHS's approval and they wouldn’t approve the amount of money that they wanted to pay for it. They sent another contractor out and that was okay. But in the interim, I got somebody to tighten up a nut on the water valve and it stopped dripping. This water problem was very unique, very unusual. In this respect, when it came to the plumbing issue, AHS did the best that they could but it wasn’t good enough. The service provided by the contractors was very good though.

I've been pretty happy with AHS. I've been with them for 10 or more years and they've done several things for me. My last problem was with the blower in my heating system and I went online to submit the claim. Usually, their contractor, Austin Heating would respond within 24 hours. This time, two or three days went by. It was late in the week that I made the claim and the wait went over the weekend. I was expecting a call but I had to make the appointment. That is a change from previous where I did the online thing, and Austin called me to set up an appointment. I assumed the situation was the same. But it was all resolved.

The only issue that I have with the contractors is with Drain Go Plumbing. I've dealt with them previously with another home warranty company before American Home Shield and those employees are not paid hourly. They’re paid a commission, based on what the homeowner ends up having to pay out of pocket. I had hot water claims at two different properties and they would come out and say what the issue with the hot water heater was. Then they would say that it wasn't covered by my home warranty and what it would cost to fix it. And so, we would pay whatever they told me to pay. But that doesn’t resolve the issue and they would come back out. They would tell me what the issue was but that it wasn't covered by my home warranty and I would have to pay out of pocket.

I called American Home Shield when our water heater was leaking gas. American Home Shield had originally hooked me up with another company to come out and service it. They gave me the company's number but I could not get ahold of that company. I thought that they were not responsive. So, I looked at their reviews and I saw they were not getting great reviews. I called American Home Shield back and told them to get us somebody else who’s more responsive and has better reviews. I called them end of business day, and the next morning, the S. Carlson’s called me and scheduled me up. Then they were there one day later. They were great. They ended up replacing the entire thing ‘cause the little piece that was needed to be fixed wouldn’t have been a good fit and we probably would have the same issue again, they had said. The water heater is now working perfectly.

American Home Shield's claims process was very easy. I filed a claim online for our icemaker that stopped working and the tech from Chaney Appliance Repair that they sent out was great. He was very knowledgeable and he kept us informed what was going on the whole time - ordering parts, etc. We've had American Home Shield for six to eight months now. I had it before years ago, and then we picked it back up again. American Home Shield is a good product that we will benefit from in the future.

They were recommended to me when I bought my house and I've had them since for a couple of years. I'm happy with their service when I submit a claim on the phone. I’ve had them two times for a microwave and a dishwasher repair. The contractors took care of the problem.

It was too hot in my third floor and when I was trying to lower the heat, the heat was still up. I turned it off and it was still running. I called my insurance and I spoke to a lady who told me that somebody was going to come. The first time, the company was supposed to come around 8 or 9 o'clock, but the guy never came at that hour. He called me 10 minutes before 12 because I told him, “I’m going to work at 12 o’clock. I got to say it’s got to be early in the morning.” And then, he never show up. And the second time, it was Liberty who was sent out. The guy came early at around 9 o’clock, started working, and finished on time. I then signed the paper. The guy fixed it, and it's now it’s excellent. It was a good experience with him. American Home Shield is doing a great job and I have told about them to my brother living in Elizabeth. I recommend it to anybody.

I had a heating issue and AHS sent Hospitality Heating and Air. I thought my heating system was electric and then I found out it was gas so I called AHS back and the company that was coming out said, “No problem. We do both.” The guy came out, put something in and it didn’t work. I called him back, and he came back and adjusted it. It’s working now. Everything was done professionally. I didn’t have to call them back to complain about anything. But the following morning a lady called and said, “American Home Shield said you called them again,” which I hadn’t. So I don't know about the mix-up because I told her everything was good. Everything is still good.

The guy from Atlas Residential Services knows nothing. He looked at the refrigerator and said that the compressor was broken. But then he also said, "I don't do that kind of work." We had to have someone else come out. And the next one was Old Country and they were wonderful. Atlas wasted our time. We lost food and we had to cram it into other refrigerators and we lived out of an ice chest. We could have had the other guy out and had it fixed within two days. That was the second time they came out for the same problem. We asked AHS to have Atlas marked off of our appliance repair list. I told them why and they were fine. They repeated it and made sure that was what I wanted. I'm gonna renew with AHS. They reacted very quickly when I submitted my claim and their website shows me all my past claims.

American Home Shield has been very good to us. We've been in this house for almost seven years and we took them out when we bought our home. When my husband submitted a heating claim online, United Air Temp came out within a couple of days.

When we bought the rent house, the former owner had Home Shield so we continued it. And then I also got them for the house that I am staying now. Their service is good. I just call their 800 number and they find out people in this area and near my house, and they’ll send the people who are really professional. So I’m happy with them now. When the heat was not working, the contractor came and they replaced the part. But it didn’t work, so they put a new unit and it’s working now. I had to pay some from my pocket.

AHS's representative are always good and the people that they hire as independent contractors are really spot on. I've been with AHS for three years and I have three homes with it. I have properties in different counties and the experiences are all the same as far as being able to get to me in 24 hours. I have the heating company at one property and I also have another company checking out my washer and stove at my other property. And this afternoon, they are coming here to do my oven.

We’ve been really pleased with working with AHS and submitting claims with them has been really good for us. Most of the time, I've done it online and that seems to work okay. I could just go in, submit my claims in a few minutes, and put some details in there. Recently, I had a heating issue where they sent out Air 72, Inc. For whatever reason, the unit was no longer heating the space and there was some type of part that had to be replaced. It was a piece inside the house that had to be replaced and it wasn’t outside like the fan or anything like that.

Aladdin's Plumbing installed the waste disposal and everything was fine. The garbage disposal was leaking water. I called to file a claim and within a couple of days, somebody showed up. But he didn't replace it right away. He had to order it. He was very knowledgeable and very helpful so everything worked out okay. We are very satisfied with American Home Shield except for one issue that happened last year. We had an incident with one of their people that do work for the clients. He was the one that replaced the water heater. He was very nasty. He didn't wanna come back and fix the issue. It was a bad experience. But everybody else was always very professional, they leave a copy of what was done, and explained what’s going on, except for that person.

My heater just stopped working. I filed a claim to American Home Shield and they sent a contractor right away, so I’m happy with that. And then I had a follow-up. The motor of the new machine that they installed was having some tough time kicking in. Somebody came back to make sure it’s working correctly. They did all the testing and they told me, “Based on the specs, it’s running fine.” I’m happy with American Home Shield. I just noticed that some of the options in their website are not that clear. For example, garage is generic. I wish there will be more options that are more direct. Sometimes, you don’t feel you are submitting the right option or not. But other than that, it’s easy to submit a claim.

American Home Shield's claims process has been easy, and their reps have been very helpful and efficient. They send a contractor out in one to two days. I've only used them twice and everything went fine. Both problems were taken care of. My experiences have been good. When the faucet in the bathroom at the vanity wouldn't close right. They sent the guy from Pipe Down Services and he got everything fixed up and was on his way.

Long time policyholder, (10+ years), 2 different addresses and had been fairly pleased with the service and coverage. However, in 2019 life happened and apparently if you use this policy too much (who know what their definition of that is), because I asked and no one could answer the question. Anyway without notice or anything they cancelled the policy and required double the monthly premium to reinstate the policy. Called to cancel and they said they would reduce pricing to keep me as a valued customer. Ok, go for it. 20 minutes of hold and, "No thank you. We can't lower your price. Oh and by the way you have to pay a monthly premium penalty to cancel."

I submitted a claim about my 40 year old furnace when it comes on a loud bang shakes my floor. Sent tech out and he found carbon dioxide readings with carbon detector. (Heating exchange leak!). The HVAC company calls me a week later and told me it's not covered but the charge would be $3000 and to replace furnace and coil. That $1500 used to purchase this plan could have been used to replace this outdated furnace! Will never recommend this company! They also didn't know they was dealing with an certified HVAC technician.

This company is the worst company I have ever used. I had 2 properties and they did not cover repairs when I needed them on either property. They DO NO HELP on the phone. Even trying to cancel took hours. They always will tell you they will call the next day. NO ONE EVER CALLS. You must read the Google reviews. They are a 1 star company. Read the horror stories on any of their Facebook posts. There are thousands like me who fell for this false reviews they have on their website and partner sites. Google does not lie! 1 star!

I call in my claims and I have never had a problem with the customer service. Everybody they’ve sent out to me has been wonderful. Not only doing their job well but they were very personable as well. It takes about two or three days for issues to get taken care of, unless they got a part that has to take longer to order. When the lock on my washing machine was locked and it wouldn't unlock, the contractor they assigned was courteous. The guy was friendly and did his job quickly.

One of my friends had referred AHS to me. The online submission process for the claims is good. My latest claim was for plumbing and Cannon Plumbing was the contractor. It went fine but the only thing I didn’t know about was they said they needed $45, while they were here, for the permit. And they said that someone from the state would come by to inspect it to make sure they put it in right which is what the $45 was for. I don’t understand that because with them being a licensed plumber, they should already have a permit to install stuff like that.

I like the online claim submission process as it's quicker and easy. When I call in then there are hold times. I submitted a claim for my leaking toilet and the next day, someone came out so it was very quick. It was Pro-Tec Plumbing and Drain and they were really nice and very helpful. They fixed the problem and it's wonderful now. American Home Shield is awesome. It's really nice to know that I'm covered with anything that might go wrong in the house. I have that peace of mind and it's definitely worth it.

American Home Shield should train their staff to be a bit more professional as far as letting the consumers know that they don’t cover a specific item because that was the issue I had with the last situation with my garage door. When I called them initially, they indicated that it was covered. But when the garage door technician came out, he said that they only cover the actual motor and not the spring. But that was on me though. I should’ve read the note. But the technician that came out was professional. He took care of the job. So far, I like American Home Shield's responsiveness and the subcontractor they send out are professional. I have referred them to friends. It’s a must for a homeowner because if not, you’re gonna be stuck with a lot of unnecessary exorbitant repair bills.

In the one year that I've been with American Home Shield, I like the fast response and knowing that I have the availability to use them. When it goes well, it goes really well. When it doesn't, it doesn't. They could improve their communication though. I had a situation regarding my cooktop and they kept telling me different people would come put it in. The contractors would come and they couldn't put it in. So then, it was the wrong one. I went around with it for probably a month. One other time was very frustrating. It was a miscommunication. When I talked to them on the phone, it was like everything was covered.

Recently, AHS sent Ideal Electric to service my claim. They came the next day and fixed my problem. Other contractors I've had through them have taken a bit longer but still a reasonable time. AHS' contractors have taken care of my electrical problem, my plumbing problem and my microwave. They have replaced a refrigerator for me too. Everyone I've used has been really professional.

I've been with American Home Shield for a long time and something that I thought was covered turned out not to be. Sometimes, they couldn’t get someone to do some of the things that they were supposed to cover and do for me and trying to get the paperwork to get somebody else to do it and then file paperwork with them to get reimbursement, then I'd probably end up just hiring somebody to do the work and not being bothered. Also, the fees started to grow. It was $35. Now, it’s $100.

Having my home warranty with AHS has been great. For my spa claim, they sent Alchemist Pool Service and the tech fixed what was broken.

I had an electric issue and my experience with Flash Garage Door Service was quick and convenient. They took care of what I needed to be taken care of. The contractor was smart, professional, knowledgeable, and very efficient. For someone like me to have tackled it, it would have taken a couple of hours. So, I was glad to see that he was able to manage it much quicker. There's a coupler that connects between the drive mechanism for the door to come up and the actual motor. If that breaks, it's really hard to get to. And if you don't know how to calibrate the door, then that's something that a professional would be able to manage much quicker than I would. He did a good job with explaining. If AHS could cost less, that would be great. But I most likely will be renewing with them.

It took a couple of visits to iron out the actual detail of my claim. But once that was done, he was very thorough and followed up every time he needed to follow up. The issue was that the valve that was feeding the icemaker was not fully closing. And eventually, ice built up in the nozzle, so the water would no longer flow in the ice maker. It went fine. He was a very friendly and courteous repairman.

The sump pump pipes came aloose outside. I called American Home Shield after 7:00 in the morning, and the lady told me that the earliest somebody could get out was 12:00 to 4:00. The man from Stilwell Plumbing came after 1 o'clock -- I thought it was little bit long since it was supposed to have been an emergency because water was coming in the basement all of that time. But, other than that, everything was okay. He put an extra piece on there and fixed it.

The guy from Hallie Plumbing came out to change out our garbage disposal. He was great. After I submitted my claim, he was out in just a matter of days. It was quick. So far, American Home Shield has been very good.

My husband and I have been with American Home Shield for years, and I like how their plans are set up -- you pay a certain amount and the contractor comes out. The online claim submission is easy and I like it. The contractors have been good, but the only thing that I was upset about was when Realty came out to rekey the house and they told us that we owed more. I have never had one do that to me before. The guy said, "American Home Shield was supposed to tell you that we charge for mileage to come this far because I'm out of Atlanta." Still, I'm satisfied with AHS.

The contractor declogged the dishwasher. Prior to that, the boiler and the oven didn’t light up. He fixed that too, so it does properly work now. The customer service when I call to file a claim and tha contractors have been fine. But I was disappointed when three times in a row, the repairman came and said the part was not covered. The insurance was not even useful. I just paid for everything.

We’re in Texas and it’s 100% humidity and when our air conditioner goes out in the middle of the summer, having to wait two or three days for AHS's service people to show up is a drawback. Whereas if we called somebody locally, they'd be out there the same day. However, AHS always repaired everything that needed to be repaired. And it's certainly affordable for us right now.

Whenever I've had a problem, I try to ask for the Jones Family because they’re really good. They are really reliable. I had a little hose that was leaking. It was a slow leak and the tech fixed it but it was too late. It rotted my hardwood underneath the refrigerator. Now they have to replace the whole floor. I've used Jones Family two or three times within a year and they did really good. They were wonderful to use. Other than them, I normally use a local company.

My dishwasher was leaking and the contractor that American Home Shield sent out was there quickly. They did a good job although the other day, I noticed a little spot on my board that looked like it could have been water. I need to check it and I've been on vacation since so I haven't. I was gonna run it when I got home tonight or tomorrow and just make sure it's still holding. I’ve been with AHS for a year and every time I've had an issue, it has been fixed. AHS has been great.

AHS sent out EJ's Appliance Repair to service our washing machine and there was a different man that came out the first time. He had to order a part then a different one came out the second time. He fixed the lid on the washing machine that had been broke for a while and while he was in there, he said that he also fixed the spring. He said it was just loose. They did great and I've had no problems with it. They weren't there a really long time but they explained everything that was wrong and everything they did. They're probably the best repairmen for the washer and dryer we've had out. Other than that, the payment with AHS is a fixed amount that I know I'm gonna pay and that's kinda great. It's also that much for a repairman in town to come out plus what the repair actually cost. So I don't feel like I'm wasting my money.

I've had my policy with American Home Shield since 2006 and I either call them or go online when I have a claim. So far, I haven't any kind of difficulties. Most of their contractors have been pretty polite. When I had a problem with the circuit breaker, I called AHS and they sent out Turner Electrical & Lighting. Their guy found what the problem was and he solved it.

When the air conditioner was broken, my wife called American Home Shield. When I got home, the air conditioner was fixed.

My son has Home Shield and they've been good so far. I also feel good about having them. I filed a claim on Monday and the techs were here on Thursday. They fixed my toilet on the bottom floor and it had been working since.

American Home Shield sent Certified Tech to make sure the furnace was performing properly. I finally got the door off the furnace. It's an old furnace and there was no filter in there. I went to Home Depot, they have the filters, but the tech told me what size to get. He cleaned out the dust and the sand, and he did a good job. I've had American Home Shield policy for five months now. Submitting a claim has been very easy and the contractors would be here the next, usually morning. So far, the contractors that they've sent out were friendly and had very good customer service. American Home Shield also helped me with the toilet and the sink in the kitchen that was leaking. Their contractor told me after that it won't leak anymore.

ABNation came out the next day after I submitted a claim to American Home Shield and they replaced an O-ring in my swimming pool pump. Submitting a claim over the phone is better because they get more detail, but I generally do them online because it's easier. I just hope they can read between the lines. American Home Shield is perfect. I've had others and they have all never stood up to what American Home Shield does.