American Home Shield Reviews

American Home Shield sent somebody out today to check on my air-conditioner. They sent a technician out here three times already. Someone was here the day before yesterday but I'm having a problem with the thermostat so today they’re sending a senior tech out from the same company, Christie Air-condition. Other than that, whenever I call American Home Shield, they sent someone out. I file my claims online and they contact me within 24 hours and have somebody set up an appointment to come out. So far, I’m satisfied with the service.

I’ve been using American Home Shield for the last four years and they've been very good. They sent some notes out about recommending to call the companies and do a pre-check for the air conditioning unit before the summer got too hot. I logged a ticket online and that was easy to do. The contractor took a couple of days to get here but when he came, he knocked on the door and did the check out, and all was good.

My washer wasn't working so I called American Home Shield to see what the issue was. Their rep was very courteous. They told me they would assign the problem to someone local that will set up a time to come and fix the issue. The contractor, Cooper Appliance Inc., was kinda busy and someone from their company came out after three days. I have submitted a couple of claims including one for my refrigerator and another for my washer, and they both had been handled by Cooper. I am in a small area and I’m not sure how many they service but it was okay. Their technician looked at the panel on the washer, explained what he thought might be the problem and had to reset it. The call was quick and he fixed the issue. I have had American Home Shield for a year here in Florida but I have used them in previous homes of mine and I've always been satisfied with them.

Since I've had Home Shield in the last five years, I've had six different visits, including HVAC and plumbing work being done. It was a little difficult to deal with the HVAC person, but with a little push, Home Shield worked and supported me as the account holder and they straightened out the provider to do their job. On a different note, the plumbing in the water closet behind the toilet wasn’t filling up, so I called in and got the email about the plumbing firm. I got a call, and we scheduled the service. The plumber came by, took care of the issue and he did it well. I would definitely recommend Home Shield and I'm renewing with them. I'm very satisfied and since this was my second home now, it's my primary. It was very good to have peace of mind when I was 500 miles away from that home. If there was an issue, it could be taken care of quickly.

My washing machine wouldn't spin out. I called American Home Shield and they sent a contractor who was very polite, professional and helpful. He ordered the part and it took over a week to come in which I did not like. I couldn't do the laundry and I have three kids. But it wasn't anybody's fault and the washing machine has been working perfectly since the repair. The whole experience was pretty great. Try AHS out.

When our dryer went down, I called by phone to set up the claim and American Home Shield jumped on it really fast. They didn’t waste any time and it was done really professionally. The service was good as well. The contractor that came in was really friendly. He did the job and got it done quickly. The dryer has worked great ever since. It was a great experience to have as first-time homeowners and I’d definitely recommend American Home Shield to a friend. The warranty is definitely a great thing to have if you’re a homeowner, especially if you're a first-time homeowner. When you move in, you don’t have to worry about certain appliances in case they break down. Wondering what could go wrong is one of the biggest stresses when you buy a house. But having that security knocked a big chunk of stress off.

I went online and filed a claim with American Home Shield as our trash compactor wasn’t working. The process was very easy and then AHS sent their contractor, Greenway, who have always been great and done a good job. If they need a part, they don’t ever have it, so they have to come back with the part. The trash compactor has been running perfect since they were here. American Home Shield is a good program if the homeowner has older appliances. But if one has newer appliances, it wouldn't be worth the money.

The entire house was backed up so I called American Home Shield. They sent Union Plumbing out and Sean was really nice but their estimate was too high. So I went with another company. The comfort of having a warranty is if anything doesn't work, they can fix it and although the contractor didn't do things correctly, American Home Shield sent a plumber out and did exactly what they said they would do.

We went to make Easter dinner and we turned the oven on to preheat it. My husband smelled smoke so it must have been electrical, so we shut it off, pulled the breaker, and called American Home Shield. Submitting the claim was a really smooth process and the rep said she would have someone out. This was a Sunday and I was told I had to wait until the middle of the week, so I was hoping it will be a little sooner. Then, nobody came and I called and they said that we were on the schedule for the following week so I was not so happy about that. According to Home Shield, that was on Sears' end. They said they couldn’t control when Sears schedule it. But we confirmed the date with the young lady that I spoke with the day that I called it in. So I was positive it was that week I was told but I ended up having to wait another week.

The American Home Shield reps were courteous and they helped me every step of the way, and I was very happy. They have gone above and beyond and been more than beneficial. The contractor was a rough story because they installed the new air conditioner and they did not replace the inside coil. So, four days after it was installed it broke down again on the hottest weekend of the summer. I had to get a third party out to get us up and running until the fix was put in place. Now, though, it’s working as intended.

There was an issue with my dryer and my ice maker. I called American Home Shield and they were very helpful. Their rep was sending me Mick's Supply and I told her not to because I had a bad experience with them. They came out to fix my washing machine and they ordered a part but never got back with me, so I had to call and redo it again. The AHS rep made sure that I didn’t have that company and I really appreciated that.

A tenant requested service for a plumbing issue. They said the toilet wasn't flushing properly. The claim was submitted to a property manager and I thought that when the property manager issues a claim and the claim is fulfilled, I should get a copy of that but I haven't seen anything from American Home Shield or the property manager. Other than that, the contractors who were sent out were good and knowledgeable. Everything's good and I haven't had any other issues so far.

When I called to put in a claim, American Home Shield sent out Aeon Blue for the pool heater and the individual that was sent out misled us several times. I told AHS that I never want to see them in my house again. It was a huge mess. I was told that this has happened many times. The technician would call and say that he has an emergency and he has to go out of town and that AHS would have to assign this claim to another vendor. The other vendor called me and they knew how it worked. They said Aeon Blue have done this five or six times over the last year because AHS always assigned it to them and I verified that with American Home Shield.

There was something with the electrical box outside as there were about three rooms that wouldn't power up. I filed a claim online with American Home Shield and they sent an electrician not too long after. The service was great and I really appreciate the electrician. I was very satisfied. I will highly recommend them to anybody else that needs electrical service.

When submitting a claim to American Home Shield, you are encouraged to go online but being an elderly person, I would rather have person to person contact. And so, it was difficult to get in to talk to a person but when I got a hold of somebody, it was a positive interaction and everything was good. The service provided by the contractor for the refrigerator was very good and since the repair, the refrigerator has been great. In fact, I recommended two properties to AHS yesterday.

An electrical outlet wasn’t working so the contractor AHS sent came in and fixed it. The contractor was very knowledgeable. It was really great because we got quoted from some big company they sent. This company had to do all this and that and literally it was one wire that he did have to come and fix on the side of the house to make all the electrical outlets work, so it saved us $3,500 to do an unknown.

Most recently American Home Shield sent somebody to check my refrigerator twice. From the last visit to send a new one it took 10 days. They said they need to replace it and yesterday they brought me a new one. The technicians were nice. I'm happy with American Home Shield. When I have anything, they help me always. Even the fees I pay is not too much. So always tell people about it.

I've been with American Home Shield for about two and a half years and I've found them to be wonderful. I’ve never had a problem with them. It's easy submitting a claim on the phone and they send people right out. We need the air conditioner here in Texas everyday and if something goes wrong, they send somebody right out to fix it. Everybody who has come out has been good as well so I’m a satisfied customer. My mom recently moved in and she probably did something to the microwave. It was on fire and never had that happened before in all the years I’ve been using microwaves. In fact, the technician said that food got under the plate and I never had that happen. But the technician was a very nice man and he repaired it. American Home Shield has good people working for them and they did a good job although I will say that American Home Shield will repair stuff but they might not replace it.

I've had several plumbers come out and one time was when my garbage disposal broke into pieces. I called it in and it seemed it didn't take very long for someone to come out. It was fine with the contractor and they located the problem and replaced it because a piece had broken off, so they knew there was no hope. I am very satisfied with American Home Shield and I recommend them. As a matter of fact, I mentioned it to a lady at my church. She said she called them and she probably started.

I had some problem with my sink so I called American Home Shield. A technician was sent out really fast. He was a nice person and he was fixing it professionally. The sink is now running good. Everything was nice. It was beautiful and perfect.

Our upstairs AC unit wasn’t cooling very well and I filed a claim with American Home Shield online about four weeks ago. Navigating their website was easy. The technicians came within about 2 days which was relatively quick. Also, they were professional. They added a pound of Freon to the unit and it seems to have fixed the issue. American Home Shield has been very responsive and I would recommend this company.

My husband submits claims online and then he receives a call, whereas I still like to do everything by voice. It gives me affirmation and connection, and I like to explain things thoroughly. We’ve been having difficulties with the last couple of claims. Last time, we had to call twice for the washing machine because it wasn’t repaired and was actually worse. But afterwards, it was a quick clean fix. This time, we’re having a bit more trouble. We had done something with our pool and the light doesn’t come on now, which is major, especially at night. We like to have our light on for safety reasons or for company when we have our little nieces and nephews over. We don’t have very many lights out around the pool so the light is very important.

I have a main circuit breaker in the garage, and it kept popping every day literally. So daily, I had to go in and reset it. I went online and submitted a claim into the American Home Shield website and pushed it through. I had to follow up with them because it turned out it was not just one breaker that had a problem, it was three. So, it was considered three follow-ups. Speaking with their customer service was great and they were professional. I submitted the claim on a Wednesday, and they were able to get somebody out on Friday. The quick turnaround time makes the difference.

Submitting a claim with American Home Shield was very convenient. I installed the online app on my phone, submitted my claim and requested for service. And the tech from A GO Home Appliance Repair came a couple of days later. I had two issues. And the first one was for the frost thermostat, which was replaced. But the second one was the glass on the oven, and for some reason, it was rejected. Still, the technician was well qualified to do the job.

The house didn’t feel like it was getting cool with our air conditioning, so we went online and filed a claim. Going through American Home Shield's site was super easy. We did it on a Saturday and the timeframe that was available for the contractors to come out was Wednesday. And when they came out, they were awesome, kind, and very respectful. Plus, they did what they needed to do.

The ice maker was not making ice so I put in a claim to American Home Shield a month ago. The contractor came, fixed it and it worked fine but it stopped making ice again last week so I filed another claim. I did it online and it was great navigating the website. It took a couple of days for the contractor to come out and that wasn’t bad. When he got here, he explained what needed to be fixed as well as what needed to be ordered. The ice maker stayed fixed for a couple of weeks then it stopped working and the repair is still in process. A friend of mine had American Home Shield for 15 years and she recommended it. If anybody asks me, I will recommend it and I gave a few people the online AHS so they’re looking into it.

AHS was very valuable. We’ve used it a few times. The main reason we got it is because our air-conditioning system was getting to be old and we were afraid it was going to go. And the air-conditioning is fine so far. Recently AHS sent #1 R & R Electrical All Stars to fix my garage door opener. My husband filed the claim online and they got someone out in 2 days. The technician was more late than he thought he was gonna be. We live in Clermont, in Florida and it was far away from the previous one he had serviced. And it was like rush hour so it was okay. Other than that he did a great job and was very nice and courteous. We had sold the house and just getting ready to move. So for the few days that we were still there it has been wonderful because we’ve been having several little issues with the door opener and it was all very good.

I purchased a condo built in '96 and the American Home Shield warranty was also given to me. A week later, the garage door doesn’t open. I called American Home Shield and the guy was very nice. He said that what they do is fix and fix and fix until they can no longer fix. They sent a contractor to fix the garage door and I paid $75. The contractor tried to do a few other things and oiled the garage door to make sure that it wasn’t so loud. He explained that it is an old system and with it, they’re gonna keep working on it till it no longer works then they’ll replace it. But he also said that I can buy a new garage door for $250 since I have to pay another $75 when he comes out again. And then if he has to come out again after that, it’s gonna be more than $250. So, it’s easier to purchase a new garage door. Nonetheless, he did a good job and the garage door has been working okay. AHS also fixed the air conditioner of which I paid another $75.

My AC was not putting out enough cold air. I went online and submitted a claim to AHS. They were pretty quick. They set everything up, came out and fixed the problem. The Freon was slowly leaking out so they capped it off and then put the cap on so it would stay. And they didn't even charge me for the Freon because it's the older Freon. I'm a real estate agent so I knew which one to choose. AHS is one of the best home warranty plans that's out there.

We had a leak and AHS replaced the garbage disposal. We submitted the claim online and everything was really smooth. My wife said it couldn’t have been easier.

We kept replacing light bulbs on our bathroom and it still wouldn’t work. I also had a light in the closet where the switch came off completely and the wires were sticking out. It was easy to submit an online claim with AHS and the technician who came out was very quick, professional and addressed all of the issues. He really took his time and explained about the lighting relative to the year that I purchased my home, and gave me some good advice on how to make some upgrades so I won’t have the same issue in the future. It was a really smooth and easy experience. And everything is working good so far.

I submitted a claim to American Home Shield online for our ice maker that stopped producing ice and their site was very friendly. Then, they answered right away and it was excellent with their contractor. They came out timely and did everything they needed to do. He had to order a part and it was within a week before it was repaired. AHS' response time is excellent and the people they use are very knowledgeable. We've had a good experience.

The Service Master Company d.b.a American Home Shield (the "Company") failed to reimburse me for costs related to replacing a broken garbage disposal that was covered under my American Home Shield contract. We were advised by the Company's agent on 6/7/18 that our garbage disposal claim was denied because, in the professional opinion of their contractor, there was a jam in the disposal caused by our negligence. The contractor did not see anything that might have caused the jam, but when he inserted his wrench in the disposal's underside, he found that the grinder was frozen. Therefore, he concluded that the problem was probably caused by a jam of our making. On that unverified basis, our claim was denied.

My AC broke down and I contacted the company, they sent a technician who told me there was a loose wire in the attic affecting my thermostat and I disagreed so they sent another technician who said the same thing but disconnected all the wiring to my thermostat. I got another company to fix this, called them to come to take care of the initial problem of the AC not working only to discover I have been blacklisted and they are still taking money from my CC. If this is not fraudulent, then I don't know what is.

After paying faithfully $96/month I filed a claim for a 80 Gallon hot-water tank. A week later a tech comes out (for $125). I'm told they will replace it but I'll have to pay and additional $450. Please note that when you are being sold on the service of a home warranty they stress how there are no other charges but the service fee of $125... that is a lie. But what's even worse is it took a month for the tank to actually get replaced. When I called in to get and update status the AHS rep would blame a department and or the plumbing company. IF you have problem with AHS then you just out of luck. There is no recourse to be heard or have your concerns resolved. In the end I've been $2400 (premiums) + $125 (service Fee) + $450 (up-charge paid to plumber) = total of $2975 for a hot water tank that I would normally pay $500 (parts and labor).

The AC unit stopped working but it ended up being a blown fuse caused by our commercial power provider. They had some device on the outside that the guy we bought the house from had installed. We submitted a claim online to AHS and the contractor was very professional and courteous. He got it solved and pinpointed in a timely fashion.

My air conditioner wasn't turning on and I filed a claim with American Home Shield online. The site is very straightforward. The contractors that were sent out were professional and wore booties. Sometimes they don’t but they were nice enough. The air conditioner is on its last legs, so I'm just kind of band-aiding it. But it has been working.

About a month and a half ago, I called American Home Shield about my icemaker that had stopped working. They said that Airboss Mechanical was gonna be the contractor that was gonna be dealing with the case. They should be reaching out to me within 24 hours. But Airboss Mechanical has been late on contacting me within 24 hours. I’ve had a difficult time getting a hold of them throughout the process. Eventually, they came out and they looked at the ice maker. Their technician said he would order a new part and he did. Then they came out and fixed it. He then said to wait for 24 hours and it should start working. But it didn't start working, so I went to American Home Shield and I put in on the ticket that it wasn’t working, that I needed to reopen the ticket. They sent me a text saying that Airboss would be contacting me within 24 hours.

My friend told me in February she used American Home Shield and they had replaced her air conditioner, the plumbing under her house and something else. Then I went online and checked AHS and filled out the information and got it started. And I was surprised when they were so willing to cover our air conditioner that didn't cool when we turned it on after the winter. We submitted a claim and they sent a tech out. The tech then wrote the work order and a couple of days later, sent a service guy out. He needed to wait on the part to come in and we had it going for two days. Right after that, it started being a 100 degrees here. It was amazing. The whole experience I had with them was nothing like I've ever had before. I didn't feel they were giving me the third degree about why I needed their service.

The air condition wasn’t blowing any cool air so I submitted a claim to American Home Shield and it was great. The process was fast and timely, and I had no issues with it. The contractor came out and was on time. He was very informative, letting me know everything he was doing and what was going on. He added some Freon and adjusted some levels. I had to pay but it was a good experience. Now, everything is running as it should.

I've owned this house for two years and I've had five claims on different things around the house. American Home Shield’s customer service has been great and I haven’t had any problems any time I've ever dealt with them. When I called AHS for a claim on my AC, the company they sent came out the next day. The service guy has been out here before and he was a great person to work with so I told them that. He was a little bit late but he called to tell me he was behind and kept me updated on everything. Everything was fixed and it’s all working now.

The igniter on our dryer was dead so it wouldn’t heat. We submitted a claim and it was very nice. The AHS reps have always been great and they're very helpful. The contractor came in, worked on the unit and said he has to order the part, which will be about seven days. Seven days later, my husband called the contractor and they said they can set us up for the next two days. They weren’t the friendliest group, but they replaced the igniter and got the job done. I like American Home Shield and we always recommend them.

We had just bought a house and we've been told by our real estate agent that it would be a good idea to have the locks changed so that way, we knew who had the keys to our home. The week right after we moved in, I called in to American Home Shield and the lady who I spoke to about putting the work order in was very pleasant and efficient. I was told that it might take a couple of business days. However, within an hour and a half, someone had called me from where they put the work order in. Then, the locksmith was able to come out within two hours and change out all the locks. He was very courteous. He was also amazing like the company that sent him. The entire experience was wonderful.

One of the sprayer hose came loose under the sink so it was leaking all under the sink whenever you turned on the thing. The pressure was almost like the water was bouncing out of the faucet and that was my first clue that something was wrong. I submitted a claim with AHS and the contractor was out there the next morning after I filed, so I couldn’t be happier. The tech that came was very good and professional. He was quick to respond and he texted me me that he was on his way to another job but he could take care of me at the time if I was available. I said I was and he came right over. It was perfect timing. He fixed it in a few minutes and told me what was the problem.

My fridge wasn't getting cold and one of the oven's burners wasn't working and the door fell out. I called American Home Shield and submitted a claim. I spoke with a rep and the interaction went well. They asked for the best time and then they submitted a schedule. It was quick and easy. Exclusive Appliance Repair gave a window, went out there and were great. They were professional and got the job done. That was the most important part. They fixed the door thing really quickly and for the fridge, they had to order a part and had that fixed the following week. American Home Shield is worth it if the new house you bought has appliances in it and you're not sure if they're gonna be functioning 100%.

It was very easy to go on American Home Shield's site and to put stuff in. And I was called within 20 minutes which was amazing. I had the contractor come out for a two-problem reason and unfortunately, both of them were very easy, simple, and dumb. We just had the house power washed and something fell into the air condition but it made its way through. The other issue was a switch in the garage that nobody knew about. The tech who came out told us to do something and two minutes later, he was gone. So, there were no repairs needed and it was a couple hundred bucks for nothing. I was very happy with how fast the guys at American Home Shield were. I have them since January when I changed over from Total Protect which I had for years and submitting a claim with them was always a hassle,

We’ve been with American Home Shield for several years now and they’ve been very nice to work with. I usually file claims over the phone and the reps were very nice. We pay an awful lot of money and we've only used them for garbage disposal and for a fan that was not working. It took 72 hours for a contractor to come out the last time and it could have been faster. The contractor came in and checked the AC out. The fan was broken and they would have to put a new one in.

My most recent claim with American Home Shield was for the water dispenser in the refrigerator. I submitted the claim over the phone and they were able to fix it. My experience with AHS has been fine and I would tell others to get it as well.

I already got my welcoming letter and my refrigerator wasn’t producing ice under the dispenser. I went on the website straight into log-in and I was able to easily choose that I had a problem with my refrigerator, pay for it online and set up an appointment. However, AHS sent two guys who didn’t seem like they knew what they were doing. I understand it's trial and error, but they were dumbfounded and couldn't figure out the issue. They left saying they were going to think about it and then come back. I was unsettled, but a week later, I had to reach out to the company and find out what was going on. The gentleman I spoke to told me they ordered parts for the refrigerator and the two guys didn't tell me that. The guy I spoke to personally went out, checked the refrigerator, brought the part, fixed the refrigerator that day and it has been good.

My dishwasher went out and I didn’t have a problem with Home Shield. It was just a problem with the vendor that they sought out. One came out there and said there wasn’t anything wrong with the dishwasher. I turned it on after he left and put it on with the full cycle work and then it stopped filling up water again. So it never was fixed. I called Home Shield and they sent another service person out there and he saw it and he said, "We’ll order a part." It took a few days. He came back out with the part that they ordered

When my washing machine's door wouldn't close, I put in an online claim with American Home Shield and their online site was very easy to manage. The washing machine people were great. I also put in a claim for the air conditioner, and the AC guy had to come out three times before he figured the problem out. The unit itself was frozen and the solution he had, at first, didn't work so he had to come back. Everything's fine now, and I'd recommend American Home Shield. It's worth the investment.

I submitted a claim to American Home Shield over the phone and their contractor, SAP Plumbing, did the job. The technician tried to do everything he could without having to cut holes in the wall. And then he cut as few as he could and used a camera to try to find everything, to not have to rip more of my wall up than he had to. He took pictures, showed them to me and explained everything. They found out that there was no leak even though we were hearing the water. Somebody had jerry-rigged some piping and it’s not causing any water damage. I think the people who lived there before did their own little fix-up there and it’s not causing any problems. The thing is, normally when there’s a leak, you can feel the difference in the wall because they get soggy or it gets warm. But there was never any of that, It was just weird. The technician told me that AHS was going to call me back to fix the two holes in the wall because that was covered.

We had a plumbing issue with the shower and I had to call American Home Shield to submit the claim because I’ve never been able to use the online thing. It never lets me go through for some reason. It always makes me call. Then I have to sit down trying to get through to someone forever. But the plumber who came out was the same plumber who had done a bunch of jobs that I had placed before. He's awesome so we always ask for him. But we had gone through three plumbers before we got him.

My kitchen drain was clogged. I submitted a claim online with American Home Shield then I got a follow-up email from them. I submitted it on the weekend and the tech, Kyle, came out on a Tuesday. He was very nice, took the time, and explained to me everything that was going on. He did it in one appointment and the drain has been working perfectly since the repair. I have recommended AHS to a friend of mine.

I have been with American Home Shield since November. So far, I only had two claims and I had a good experience with the first claim. I submitted it online on their website. The guy from Sears who came out was good. He showed up first thing in the morning and fixed my appliance. He's professional and knowledgeable. However, I'm going through a bad situation right now with a claim. I had called about my septic tank to get it pumped and that was a Sunday.

We didn’t have power to some lights and some other stuff and Preferred Electrical Services LLC came out and fixed that. We used to call to submit claims with American Home Shield but this time it was much easier to do it online. Everything went good when the technicians arrived. Everything they worked on has been great.

My washing machine broke and I needed to get it repaired. I submitted the claim by phone and did the automated system. Then I got a callback saying someone would contact me regarding my washer. The contractor that came was fine. The only problem was the contractor didn't recommend that the washing machine be fixed because the bearings went out. But American Home Shield wanted to fix it and started to order the parts for the machine. Eventually, the contractor had to call the service department to tell that they weren’t gonna fix the machine ‘cause it wasn’t worth their time. It took two weeks for them to figure out what they wanted to do, either repair it or replace it. And they finally did it, but two weeks later, I’m still without a washing machine. I had to go to a wash house to wash my clothes, which was unusual. I haven’t done that in years. But I’ll get my washing machine next week. I just got in contact with the person to deliver it.

The contractors that American Home Shield sends out are very courteous and as helpful as they can be. Though they are limited as far as what they can and cannot do, they seem knowledgeable about what they are doing, so I feel like I am getting a good professional. I typically submit a claim online, but sometimes I’ll call depending upon the situation. When the drain on my air conditioner was clogged and leaking water back into the garage, the contractors that came out basically unstopped the drain. Hopefully, it’s not gonna be a continuing situation. But they were able to resolve the issue and I would highly recommend American Home Shield to homeowners.

We've filed five different claims with American Home Shield. We bought a 20-year-old house in Charleston last summer and the air conditioner is gone. American Home Shield has been extremely responsive and very good in sending contractors out. But with the people that they hire, it’s always one thing breaks and then something else breaks. For example, they replaced the switch, and then the next week, there’s something else that goes bad. When they go there, they do a patchwork and put a band-aid on a dam that’s falling apart. Also, American Home Shield sent different AC companies and some of them didn't even have a telephone number to call so you can't talk to them and discuss. It’s between the AC company and the insurance company.

American Home Shield was recommended to me by a couple of friends and relatives and I've had them for 9 months. The furnace was not working and the contractor American Home Shield sent came and checked it out. It was just a minor problem so they went ahead and fixed it. The contractor was great and I would recommend him to anybody. That was my first experience with AHS and they handled everything professionally. So hopefully I won't have any other problems but if I do I'm sure they'll handle everything okay. I recommended them to my friends and my family.

When the compressor of my air conditioning unit went out, I submitted a claim for repair with American Home Shield online. Navigating through their website was easy, but trying to talk with somebody sucked. There was no chat line on there and a lot of the questions that I needed to ask weren’t answered, so I had to call and when I did, it took at least 45 minutes to get a response. Then, nine times out of ten, the people who answered the phone didn’t speak English very well and I had to repeat stuff over and over again.

I was satisfied with American Home Shield. We had a leaky shower and they sent a very polite contractor with very good communication. It took quite a while to get the leak fixed. It could have been handled much faster but I am sure that American Home Shield is the one that is delaying things because they need to approve every little step. But I was very happy with the contractor.

We had an issue with my dryer. The tub wasn’t spinning and drying the clothes. It needed a new belt. I called AHS on Monday. And it didn't take them long to get somebody out here. They called me back pretty quick too. I didn’t even have to call them and ask. The contractor was also very efficient and he found the problem right away and fixed it.

My garbage disposal wouldn’t disintegrate the foodstuff and it wouldn’t go down. I submitted my claim with AHS online and their site was very user-friendly. The contractor who came was prompt and very courteous. He was also very quick in diagnosing and fixing the problem. The contractors have been great but American Home Shield itself sucks. The disposal was my third rodeo with AHS. And it seems as though they always try to fix the problem, but if it's a very high-dollar item, they make up excuses and don’t wanna do it. There's never a replacement and it's always patching something up, patching it up, and patching it up. And if you belong to them for a while and have given $59 every month, by two years you can pay for several items.

When I called AHS the first time, a rep gave me a list of contractors and told me that I could pick off from that. Once I found a company, I discarded that list. However, that company never came and never called back. Finally, AHS cancelled the order and set me up with someone else. Then I called in and told the lady that the first two vendors referred to us had a terrible rating when I googled them. It’s my house and my stuff, and I don’t want someone that doesn’t know what they’re doing or has bad ratings coming out and working on them. So I asked her to give me the list of people that could do the service. But this time, the lady said that they do not give out that information. She then said that I could contact the companies on my own, but they would only cover their list of providers. I told her that I understood that, but I just wanted to pick which contractor from their list to put me with.

My microwave wasn't working so, using my phone, I submitted a claim online and put in some information. American Home Shield sent a technician to work on my microwave and he said the transformer blew up. He replaced the transformer but after about a week or two, my microwave never worked again. I was travelling and my family never told me. When I came back, I decided to follow up on that and AHS said the warranty for six months had already expired. So I had to pay for another $75 and the tech came to look at the microwave. He said a fuse blew up. When the new transformer was put in, there was also a change of fuse.

I had an air conditioning unit that broke down in our second home and I reported it to American Home Shield. They had someone contact me right away. But the service got delayed because of me as I couldn’t get out to the second home immediately. The contractor worked with me on the timing to get there. Then, the technicians came out and were on time. They also showed me what the problem was and took care of it in a hurry. Now, everything has been running very well since the service. People should definitely sign up with American Home Shield. I’m very happy with their service.

I filed a claim with American Home Shield for my water heater online and the website is straightforward, easy to navigate and put in your information. The water heater was making a loud boom sound so clearly we knew that something was wrong and then all of a sudden it stopped giving us hot water. So the technician came out and said that, "Oh, because of a connection of something on top of the water heater, debris got in there and that's what causes the water heater to malfunction" which didn’t make a lot of sense to me. That’s all the details he gave me.

When my heat pump went out, I called American Home Shield and the rep was very professional and straight to the point. They sent an agent out and he diagnosed it and American Home Shield took it from there. But I didn’t care for the first one that came out. AHS sent a backup person to come and take a look and so, the second one came and reassessed the claim. I explained to them and they talked with AHS. They put a brand-new unit and the performance has been great. AHS is the best in the market and I’m gonna stay with them. It was a satisfying experience, they were easy to deal with and I’ve recommended them to a lot of friends.

We purchased AHS for our 30 year old home three years ago. Consistently, every summer one or both of our ac units blew out a compressor or had a freon leak. On 6/10/18, our downstairs unit started making loud banging noise. It was cooling fine but obviously the noise was a concern. Technician from Iceman came out on 6/12, proceeded to disconnect the breaker because the coils were frozen and turned the ac to “heat” to “warm the coils”. He failed to advise our adult son what he had done and just said he would return Fri to finish the job. When we got home, the downstairs temp was 98. Ouside temp 106. Fri Iceman was a no-show and AHS claimed their network was down so they couldn’t address our concerns.

I have had a home warranty with AHS for 12 years now. Up until yesterday, I would have recommended the product to friends and family. I will no longer do this. Our AC broke in 90 degree weather, and it will take a week for a service contractor to even come out and look at it. I spent half a day chasing down the service request to get a contractor assigned, and was told several different reasons why it was assigned, was not assigned, could not be assigned. In the interim, the service provider could not book the appointment, and was filling up and pushing ours out.

Contractor ATR General Services has been out to our home three times. The initial visit was May 5, 2018 (45 days ago), attempting to locate leak(s) in our air condition unit. Every time I call to schedule a follow up appointment my call goes to voicemail. On one occasion they returned my call on a Sunday (a non business day for them). Per Yelp this company has a 1.5 star rating. We purchased our home warranty from American Shield trusting they would vet all their contractors. Our unit is 30 years old, something this old cannot be patched up anymore. There is a leak the ATR General Service contractors cannot find -- why not replace it! The customer service rep was helpful to an extent. During our call the rep yawned which give the impression that she was tired or my compliant bored her. I will not be renewing our contract with American Home Shield.

What a joke. My ac air handler unit is 30 yrs old. (They don't sell the coils for it anymore) so they want to replace it for an out of pocket expense to me of $1200. The ac unit is 20 yrs old. So if I fix the air handler unit then the compressor goes out, which is on its last leg, that will be another nightmare with AHS. Instead of doing the common sense and good business practice of replacing the whole system they want me to cough up a ton of money instead of them replacing a unit that is only going to cost their customer money time and time again. I have requested a cash out on this and was (unofficially informed they may offer me $400 to $500 to pay it out) when if I have to pay a new air handler unit it's at least $2000 with labor etc.

My AC unit wasn’t working so, I filed a claim with American Home Shield online. It was very simple submitting the claim. They took the money out and someone contacted me immediately. The contractor they sent out was Cutting Edge Total and they were very professional and efficient. My AC has been working fabulous since the tech came out. It has been phenomenal working with AHS. They are fast responders and I will continue to do business with them. Also, I will express to my family and my friends how good AHS is.

I was having a problem with my icemaker in my refrigerator. I went online and let American Home Shield know that I had a problem with it, and the process was quick and simple. The contractor who came out looked at the icemaker and ordered a part. And then, he came back when the part was in and he put it in. My icemaker is working now. I'd recommend American Home Shield.

My air conditioner wasn't cooling so I called the 800 number that American Home Shield gave me. The contractor they sent was excellent. He went out of his way to help us. We’re old and he was very nice. He seemed to know exactly what he was doing. He did everything without any hesitation. The air conditioner is still working now and I’m hoping it stays that way.

I've used my AHS warranty quite a bit. Though everything was good with the house when we bought it, all of a sudden there was a problem here and there. One time, my pool pump stopped working. I called and put a work order in to American Home Shield. Thereafter, their contractors came out and fixed it. Still, submitting my claim to them online is easy as I don't have to wait for somebody to pick up. They send me a confirmation text afterward to let me know that someone has gotten my claim or when their contractors are coming out.

I go online at American Home Shield to submit claims and it's easy to do. I made a claim for tap and the toilet, and it was a quick fix. I went online for another claim and they could not find service for air conditioning especially within my area so that is a problem. I could find somebody and then go through a whole process of me paying them and getting my money back, but it would involve the contractor that I hired. If I didn’t have to have the contractor give out a call and do whatever needed to be done, that would make it a lot easier.

The contractor is doing what they can to get my water heater leak claim resolved. I called AHS to submit that claim and it was very good with the representative I spoke with. I've always had good dealings with AHS and they always try to help me resolve whatever problem I have. They're also timely and courteous. All the contractors that they've sent out have done a very good job. I've never had to have them come back to redo anything.

When I bought the house for my daughter and her children, it had a Trane Air Conditioner in it. Then, American Home Shield replaced it with what looked like a cheap jukebox. And when that unit went out last summer, we had a lot of problems where AHS had to send somebody out to work on it. The people who showed up to do the service were sloppy and when they put the air conditioner back together, they didn’t put all the screws in and lost some. Then I decided to replace it with another Trane unit for which I spent a little over $6000. I know that six years down the road, AHS will have to replace it again but they will go with something that is a whole lot cheaper to replace it with and that's the thing that bothers me the most.

The air conditioning stopped getting cool. I've talked with American Home Shield's reps to confirm the issue and the schedule when they'd come out. They have always been good and courteous and it was always the same contractor that comes. He was very professional and came within the same day I requested online. The contractor did a whole analysis on everything, looked at the problem, gave some suggestions on how to fix it and ordered the parts. And when the parts came back, he promptly returned and fixed the air conditioning 'cause being without air in Florida is kinda hot, so he was always present. However, it took a couple of visits because there were other issues with the unit but the contractor saw it through completion.

I filed a claim for my washer over the phone and experienced great customer service and professionalism from American Home Shield's representative. Then, the contractor came out and diagnosed the problem. They ordered the part that was needed, which came in a couple of days, and they were right out the following week. They were pretty speedy and the service was great. After the repair, the washer is back to new.

My water heater had a hole in the bottom and it had started leaking. We had to have our water heater replaced so I contacted American Home Shield and the online submission process was easy. At first, they were gonna have the contractor come out a few days after I made the claim. But we turned off all the water to the house and we didn't have any water, so we expressed our concerns. American Home Shield got somebody here local who were great. They responded really well and we really like them. There was a little water damage in the room, so we wanted to replace some of the wall in there but we don't have the time to do that. Other than that, the water heater has been perfect since.

Our air conditioner was low on Freon. I put in a claim through American Home Shield's website and they had a guy out in less than 12 hours. Everything went great. I would recommend American Home Shield.

There was a problem with one of the toilets that just kept running because it needed a new seal and a new lever. It was not a complex issue but something I couldn't fix, so I submitted a claim for it online with American Home Shield. Then I got a phone call but someone canceled it the first time. When I resubmitted the claim, the contractors got here the next day. They were terrific guys. They're always timely and very honest.

We have three air conditioning units and one of them that controls the upstairs of our house wasn’t cooling, even though the fan was running. I submitted a claim with American Home Shield online for that. Then I spoke to someone from Airtronics on the phone to schedule. And then I spoke with the technician and he called when he was on his way to my residence. It was the first time that Airtronics had responded to an HVAC issue with our house, but they came promptly and the communication was very good. Their technician was very professional and very experienced. He knew exactly what the problem was, diagnosed it very quickly, and he replaced the capacitor expediently. He also explained what he was doing and it was easy for me to follow along. He was fantastic. And since the repair, the AC has worked fine. This is, by far, one of the best experiences I've had with HVAC contractors.

I was having problems with the toilet so I called American Home Shield to submit a claim. However, the rep was very rude. She doesn’t think that it’s a plumbing issue and that it’s not covered. She was also telling me that if the technicians come, they wouldn't fix it. But the guy they sent out did an excellent job. He introduced himself when he came in. I told him what the problem was and he went over and spotted the problem right away. He knew what he was doing and within 20 minutes, he was out of my house and the problem was fixed. I've been with American Home Shield for 12 years. This is the first incident I've ever had somebody talk to me that way over the phone, but all the other times, it has been great and I still recommend AHS.

I called American Home Shield for a sink faucet that was loose, and they referred me to JED Mechanical. And then, JED Mechanical called me back and set up an appointment for them to come in. They were set to come within a couple of days and they showed up. They were very professional and they did a great job. They got it done in great time too.

I had a problem with my refrigerator and washing machine. I initially filed my claims online on my phone with American Home Shield for both appliances which is what I do 99% of the time. But I was having a hard time doing that so I called my claims in. It became confusing with the whole service call from start to end. AHS probably have two different calls based on two different appliances, so, even if my claims went to the same place, there was a lot of confusion about what people were coming out for. To me, it seemed like a simple thing but it wound up becoming a much more difficult one.

I am very pleased with American Home Shield. On and off, I have been with them for over 30 years. Recently, I had an air conditioning issue. I purchased a new home and the AC was not serviced properly when it was installed. It was undercharged and it didn’t have sufficient Freon. I submitted my claim and it was seamless. I initially called because it was a home buyer’s policy and not a consumer policy, and I wanted to know if I had to wait 30 days with a new purchase or if it was active. I was pleased to hear that I could use it that same day. The representative explained to me my coverage and I upgraded my policy to the premium coverage. The rep was courteous, very knowledgeable about the product and also very concerned with trying to get me somebody as soon as possible.

We bought the house and when I turned on the AC unit, there was water leaking out into the garage from the furnace area so we called American Home Shield. They sent Comfort King out. They came out a few times and these guys are funny. They wanted me to cut off part of my ceiling in the garage, take all the door frame off and I’m like, “What are we doing this for, for a drip pan?” They said the drip pan was bad and was gonna have to be replaced.

We had an issue on the AC in my other house and when I submitted a claim to American Home Shield, I did it over the phone and it wasn’t too bad. The reps were very nice and the contractor was there in 24 hours. He did a good job and it went very well. That house has been sold but we have AHS in our new house.

I was having problems with my air conditioning unit. It wasn't getting cold so American Home Shield sent Airmax and they ruled that it was the compressor. We had to wait a week for the compressor to come in. And when the compressor came in, they came out to fix the compressor. It was not even by the weekend and it was completely out again. Nothing was working. So I called back and told them, "Hey, my AC is not working again, they just came out and fixed the compressor." When they came back out to assess, he said, "Oh, your fan is gone now. We have to repair the fan." And I said, "Okay. Well, is that something you could do because you have noticed when you guys came out and assessed it the first time, that if the compressor was going, the fan was gonna go too."

I called American Home Shield to replace a sump pump because I had a flooded basement. The sump pump that I had was broken and they arranged to have a guy come out who did and replaced the thing. It was very simple as it always is. I've worked with AHS and it has always been very easy. The first time was when I had a plumbing issue and the tech changed out the pipes with no problem. The second was when I had a problem with my garbage disposal. The guy who came out was very positive and said he could give me the one that he had on the truck but that I would be calling him back in a week because the thing was not very good. So, I paid a little extra for more powerful garbage disposal and the thing has been working like a charm.

We moved into our home in May, and the icemaker on our refrigerator went out and so we put in a claim with American Home Shield, and they had a local appliance repair person come out and take a look at it. And he replaced the icemaker, but there was another sensor that was wrong, so he had replaced it and left, and then it continued not to make ice. So then we followed up on this. He came out, and he replaced the sensor, and then it started making ice. And then within this past week, it stopped making ice again.

I submitted a claim to American Home Shield online for my dishwasher. However, I won't be using the website anymore. I don't have the choices I have if I called by phone. The technician who came out was exceptional. He found glass in the impeller. The impeller is part of the system that flushes the water out of the machine. It is nothing other than a blade that travels fast and it pushes the water out. In this particular case, a piece of a broken glass had gotten into the impeller. When it got there, it jammed it, so the impeller would not operate at all. So far, I'm happy with my experience with American Home Shield and I've already told my friends about them. They take out your worry.

I’ve had American Home Shield for over 20 years with several homes that we've owned, and they always resolve my issues. When I speak to them, they ask me what my issues are and I let them know, and they take care of it. They also tell me which company will be calling or if they were to do anything else. They’ve always been super prompt with anything that I’ve called for. The call is within 24 hours and someone comes out within 24 hours to fix the issue. I had a problem a while back with my washer, and AHS sent a tech within the next day. The contractors have been pretty good also. Most recently, the kids moved the thermostat and it froze the line, so the techs came out. They said there was nothing to fix, and they just turned it off for a few hours and said it would defrost the line.

I was in the Dominican Republic and I got a text from my renter saying they had a leak. I called American Home Shield and they sent somebody out there. The techs fixed it and charged me 75 bucks for the visit, then I received an email saying the issue was completely fixed with pictures. American Home Shield is the greatest company ever and I'm happy with them.

We've always had a good experience with American Home Shield. My husband recently filed a claim online for our air conditioning unit. Their contractor came out on a Saturday and fixed it. We didn't even have to wait over the weekend. So, that was really good and that made us happy. AHS always got back to us quickly. And the contractors have all been really good. They'd let me know what they were doing and what was needed to be done. And if we needed to get any other parts, they'd let me know what was going on. Overall, they've done a really good job in repairing what they need to do.

I've been with American Home Shield since October and I had a very poor experience with them. Submitting the claim was painless and easy. It was very quick and straightforward. The food trap or the little indent in the bottom of the dishwasher was holding water, so it wasn’t draining completely. I thought that it needed to be snaked out. But the contractors did not do anything to fix problem and said, “That’s normal. That’s what's supposed to happen.” So I felt like I wasted my money for nothing.

I told American Home Shield that the AC did not work and they sent somebody over. The contractor was working three hours fixing it, and after three hours that he left, an hour later it broke. And the problem was we have a baby here, and the baby was sweating, and I had to put ice on his clothing. And I called them and they said, “Okay. You have to call the company." They were going to send somebody in two days. I said, “I need somebody now.” Two days later they sent two guys. The guy said, “Well, I need to order a part.” I asked, “How long will it take?” He said, “At least 10 days, eight days minimum.” So, I called my company and I said, “Look, you know what I’m canceling you. You’re the worst company ever.” And I did.

I went online to submit a claim for a plumbing issue. That whole process was easy. It was user-friendly and convenient. Then, the contractor came quickly, so I was more happy with the response time. The guy was good, but when he first came here, he was too quick to indicate what the problem was and it wasn’t, so he ended up having to come back out here two weeks later. If he would’ve spent more time the first time he was here, perhaps he wouldn’t have to come out a second time. But he repaired the unit and it has been working great ever since. I've been with AHS for a couple of years now and it has been great. Every claim I put in, they’ve been quick to respond and someone’s gotten out here and I've had no issues. So I'm very happy with it. I would recommend them.

I put in a claim for our pool and doing it online has been an easy experience. The contractor sent by American Home Shield showed up on time and his professionalism was good. We've dealt with him before and he knows our pool, so that was good. The pool has been perfect after the service.

When my AC wasn't cooling, I called American Home Shield and they very quickly scheduled an appointment with a repairman. The repairman they sent was very good and I'd hire him again. He changed a very small piece in the AC and the issue was fixed in one appointment. He said that the issue is something that happens often and he probably changes 2 or 3 a day.

The faucet in our bathroom upstairs was leaking, and submitting the claim with Home Shield online was easy. But online, they ask what's wrong but not the details about what's wrong. We fell against our faucet and so, it twisted a little bit. It was okay for a long time and then it started leaking. And the technician came out and he took the covering off and then replaced the middle part. And it was really quick and easy for him. He was gone after half an hour. And then, when I went to look at it, which I should have done before he left, the shield that goes around the faucet that skids up against the tub didn't meet the wall anymore. There was a fourth of an inch distance. So when the water came down the wall, it went right down in between. I fussed about that a little bit and I called and talked to Home Shield and I explained my concern. And they sent another guy out.

My air conditioning unit wouldn't work and I went online to submit the claim to American Home Shield. It was after hours and I needed a way to do that and everything else would have been closed. Since the repair, my air conditioning unit is working fine. We weren’t used to it not working but we got it fixed in a very short amount of time. It's back up and running and with no inconvenience from there on. AHS did what they said they would do and it was covered.

I used American Home Shield's website for a malfunctioning air conditioning unit. I filled out the different questions and marked what our issue was. We had a little description of what we thought the issue might be and they sent it to a local contractor. Also, they sent out a text and emails, so whatever automated service American Home Shield is using, works. They quickly provided the number of the contractor but the local contractor seemed to be slow to get back to us and I waited to hear back from them. But they came out and fixed it within the day or two. Everything is running fine since the repair. If anyone asks about AHS, I would recommend the service if they are uncomfortable with local contractors or finding plumbers and different repair people that they need to do that kind of work on the house.

I submitted the claim online to American Home Shield for the air conditioning unit and the it was a good experience. Since the repair, the AC has been working great.

My AC stopped working on a hot day in So Cal. I placed a service request online (very easy)... I received a call within the hour and an email confirming the Technician that received the call. Ray with Just One Call came on time and went above and beyond to make sure it got repaired and was once again working correctly. He was very knowledgeable and gave me great tips for maintaining my units. Thank you Ray and AHS for your great service!

Me - I am experiencing the worst service and customer support I have had in 18 years. You sent a con artist to evaluate my AC unit and I have never discussed the repair options in detail with anyone from your company. I have to call two or three times to speak to someone with a computer that is online. A rep promises me I will get a call but that has Never happened. The claim was opened 6/10/18. Evaluation on 6/11/18. It’s 6/18/18 and I have called daily and I am in the same state I was on 6/10/18. It’s likely to be above 90 all week! Maybe now I will get a call! You sent feedback to American Home Shield.

We first filed an issue for service with American Home Shield on May 23rd. It is now June 21st and the issue still exists. AHS have dispatched 3 people all of whom either diagnosed the issues said they needed parts or a second opinion but then never came back. When I spoke to American Home Shield and the contractors they typically told me that AHS had canceled the "work order" and were assigning somebody else that would be capable of fixing the issue. So far nothing.

PLEASE DO NOT work with this people. 100% a scam, lies, and will do everything to treat you like you are dirt. When I say you are just a number to them, that is what you are! It took over one month to get anything decided by these fools. I honestly believe an animal would treat you better than these people. Even if they "say" they will replace your unit, IT'S FALSE! FALSE FALSE! Save yourself Now, and just call your reputable furnace or a/c people. If you do go, you will be spending SO MUCH money out of your pocket. Their contract is extremely against you, the consumer, and has clauses that the service vendor and AHS only deal with behind your back, TRUST ME. Even a AHS rep told me this and a technician. YOU WILL NEVER get what you expect when signing up with this company.

During the first week of May 2018, I placed an online request for electrical service. After numerous attempts to get an AHS contracted electrician to coordinate his schedule with mine-- and with some unreturned calls-- I finally decided to forget about it. Also, the AHS online order screen allows for a pre-payment or post service payment. I chose the post. Nevertheless, I was charged $133.44 as if the job had been completed. This began my trip into "nightmare service land". Numerous calls ensued where their people gave me the runarounds-- delays-- etc. Even after I fulfilled the AHS necessity (electrician documentation), I could not get any evidence that they had attempted to return my money. Finally, I had my bank dispute the charge.

We buy the home warranty with the promise that they will cover the replacement + the labor. But when our water heater is broken, I have to pay $1000 for the installation cost. They said that $1000 is for modification and building code. When I checked outside, the water heater only cost $2000 including the installation. So basically AHS is totally a scam and does not cover the installation cost. It keeps telling me all modification even though nothing that needs to be modified.

I had a weird experience with my heating claim which I submitted online. The guy from the HVAC company American Home Shield sent out was seemingly very confident. I was having problems with the AC in one of my rooms. He opened the vents correctly but he did next to no work to redirect them. He took a look at the AC unit and determined that it needed a cleaning.

The garbage disposal went bad, rusted through, and started leaking. I filed a claim online and called American Home Shield. The initial plumber they sent out from Lubbock A-1 Plumbing was three hours late and in a big hurry. I explained to American Home Shield that instead of putting in a new fitting from day one, the plumber pushed it back in and said that that would be it. Those fittings couldn’t be reused and I questioned that, but he said that he got it to where it was not leaking. Then a week later, it was leaking again. So, the issue did not get fixed and the plumber damaged ourf RO water equipment. We got it shut off right now because it was still leaking but I was told that it wasn’t when the contractor came out to look at it again.

I had leaky pipes in the walls and foundation of my condo and it flooded my flooring. I called American Home Shield and let them know what happened and they informed me that they would take care of the plumbing. They also informed me of limitations as far as getting to the plumbing like breaking through the walls and the floors that they were not able to cover. They found me a plumber and worked with me when that plumber didn't work and helped me to find the right plumber over the course of a few weeks. The reps that I spoke with were super sweet and very helpful.

The plumbing was leaking from one of the bolt unit areas where the screws were, that was connecting the whole thing together. I had to arrange my work schedule but the process of having it repaired through American Home Shield went fine. The contractors were in and out pretty quickly. And they resolved the concern.

The air conditioner was not cooling and there was condensation on the coils so I made a telephone call to American Home Shield. The contractor they sent out was excellent and the AC has been good since the repair.

American Home Shield has been great and we’ve called them for a few things. They covered everything we called for and all of their contractors have been good too. They explained everything in detail, let us know what’s going on, and gave us choices. I haven’t had any issues so far with anything that they’ve done so far. When my microwave stopped working, we filed a claim and G & L Appliance Service had to fix. The first time, there was something wrong with the part and then we ordered the part and repaired it, and it was fine. American Home Shield has a great product and they help me out instead of spending thousands of dollars on repairs. I just recommended them to another friend and I would recommend them to anybody.

My gas water heater went out and I filed a claim online with American Home Shield. Navigating their website was pretty easy and they were able to send a contractor out in about a week which was quick. The contractor replaced the water heater but it ended up costing me about $900 out of pocket plus the $75 service fee. When they turned off the gas to replace the heater they lit the pilot light on my second water heater and that one went out too.

We’ve had good relations with American Home Shield. My brother and cousin referred them to us. When we call, they send somebody right out and the problem is always solved. The contractors that they send are always nice and respectful as well.

The cord that I need to pull down to turn the lights and fans on our ceiling fan got jammed and wasn't working. So, I called American Home Shield and an automated voice machine answered. It asked me if I wanted to pay the deductible and then told me that someone would contact me. I submitted the claim on a weekend, got a call Monday and the guy was out here Tuesday. It was really quick. The repair went well and the fan hasn’t had any issues since then. I would recommend American Home Shield to anyone who owns a house.

I had an issue with the air conditioner and I filed the claim online with American Home Shield. I tried to talk to somebody, but it took two hours to get to a live person. And then a service technician came in and made a recommendation that it was an electrical problem. The electrician came and then after he fixed the problem, the same air conditioner technician came in before the part was ordered. It took almost a week to have the part so it took 10 days for all this process and that was very disappointing. The response wasn't swift as I expected considering the 100-degree weather, which is very challenging when living in Texas. And I know if I haven't paid my monthly bill for 10 days, I'll be cut off. I'm a faithful customer, who pays my stuff without any problem and I go through this so I'm not a happy customer right now at all.

I like American Home Shield and I have two homes covered by them. When our oven did not work, we called in to file a claim. A contractor came out within a couple of days which was okay considering where we live. They did the best they could to fix it but they couldn’t, so American Home Shield replaced the range. It took about a month to get it though because it was back-ordered.

Our refrigerator wasn’t cooling so I submitted a claim with American Home Shield. I did it over the phone and my interaction with the rep was very good. It took 48 hours or so to get a technician out. But the biggest problem I have with American Home Shield is nobody answers the phone and I’m on hold forever. Nonetheless, having the warranty on our property has been very valuable

I filed an online claim with AHS when the dryer broke. It was easy-peasy and amazing. While the tech had to come back more than once, that wasn’t his fault. That was the dryer being dumb. He was a good guy and absolutely amazing. He was really nice, professional and communicative. He was really easy to get in touch with. Even when I had to call and bug him more than once, he was polite. In fact, I referred him to my friend whose dishwasher broke.

American Home Shield has just been so unbelievably responsive. We just bought the house and we've had a couple of claims with them when some stuff went wrong early on. They came out and fixed our garage opener issue. Then all of a sudden, it wasn’t working again so we replaced it. They then came out and made sure everything was fine.

It was convenient submitting the claim online when I had a plumbing issue with the garbage disposal. I found what I needed, clicked and went off. The contractor who came was cool. He fixed the issue in two seconds and the garbage disposal has been working fine. I could’ve done it myself though. Still, American Home Shield is a great company and I'd tell others to go ahead and get the warranty 'cause it's worth it.

My AC was not working. We called it in initially to American Home Shield for them to check it and they sent contractors immediately. They told us that the furnace was original construction contractor grade, 23 years old, it was on its last leg about ready to go out, and the HVAC was not working properly. The old system had to be replaced, so we went ahead and contracted them. We paid to have a new system put in. We called AHS Thursday or Friday and they got here Tuesday. It was hot down here and even though I’ve got a heart condition, four to five days was the soonest they could do. But when we discovered what was going wrong, they were here the next day and replaced the system. The contractors were excellent. They were very nice, they kept the area clean and they barely took any breaks at all. Since then, everything has been wonderful.

The air conditioner in our upstairs unit would turn on but would not produce cool air. We called AHS over the weekend and went through their automated system. Then on the first business day, somebody came out. The contractor was awesome but we’re frustrated that we’re paying out of pocket for insurance and for somebody to come out and do the same thing every year. The unit is 23 years old and we know that the problem is gonna happen again. We also know that the unit needs to be replaced but the techs would only repair it and would not replace it. It’s not their fault though because that was what American Home Shield told them to do.

AHS can be useful if you have old appliances and problems arise. When the refrigerator was collecting water on the shelves, I submitted a claim online. The contractor they sent was kinda quiet, but he fixed it. It was done okay except he didn’t collect all the water that had accumulated. Since the repair, the refrigerator seems like it’s good.

I filed the claim online and American Home Shield's website was easy to navigate. Plus their contractor was one of the best I've used. American Home Shield sent a plumber because we had a clogged drain. Everything was resolved the first time and the guy was really good too. We don't use American Home Shield that often but it's nice to have it there when we do. I would recommend them.

The icemaker went out and American Home Shield sent out techs who replaced the parts and fixed it. It’s working now. I submit claims with AHS online and it has been fine. I’ve had to wait a day or two longer than I’m hoping to, which may be because I’m under a warranty more than just an outright customer. But most of the time, the contractors they send out are good.

We had an icemaker in the refrigerator that was frozen up and we filed a claim to American Home Shield. The man from ARC Appliance Repair came out and had the right touch to it. He dislodged the freeze up and away it went. It took about 10 minutes and he did a great job. My wife is in the real estate business and had a client signed up who had a hot water heater that was not working and they were smelling gas. AHS couldn’t get to her until second day and that was disappointing since we recommend AHS and sign AHS up on almost every house transaction we do. Also, we’ve had some people that have felt that the contractors were not up to par in their people skills. But in almost every kind of business you’re dealing with these days, people have difficulty with people skills. Other than those, we’ve had good success with AHS. We call and they send somebody out and fix the issue. We’re happy with it and we recommend them all the time.

I left American Home Shield to go to Choice Home Warranty and I had them for years. But I went back to American Home Shield and I would recommend them. They are a lot better and more customer-friendly. The representatives I dealt with most recently were very helpful, courteous and responsive. And in those claims, American Home Shield replaced the washing machine and the hot water heater within a week or so. All the contractors were also helpful, informative and very professional. They contacted American Home Shield to give them an assessment of the problem and then American Home Shield gave the approval.

A couple of months ago, I submitted a claim online to American Home Shield for my AC. The technician came and he was a nice gentleman. He looked at the unit and tried to start it but we couldn’t get the system to go. When he started it, he blew a fuse upstairs in the air handler. He went upstairs into my attic to try to get the air handler going and he came back down. He saw that the unit was shy a couple of pounds of refrigerant so he put in some refrigerant. Since the repair, the AC has been working very well, surprisingly. He was great and I was very satisfied. However, I've also been waiting on a stove for six weeks now to get it fixed. AHS was getting parts and I haven't heard from them.

It's been months since I filed a claim to American Home Shield online and contractor they sent out was great. Since the repair, the performance of my AC has been good.

My air conditioning unit wasn’t working and, at that time, I didn’t know if the compressor had gone out or if the problem was with the capacitor, which was on and had hot air coming out. I called American Home Shield to submit a claim and the contractor, Air Dynasty AC, showed up within the week. The technician was very nice and polite. He knew his stuff and my interaction with him was great. He came in and checked through the system, and it turned out that the problem was with the capacitor. He fixed it right there on the spot and got my AC unit back up and running. Everything has been operating well since the repair and I'm thankful for that because it’s very hot now. AHS did a good job with this claim.

One of my sinks was clogged and one of the valves was leaking in one of my showers. I called in and spoke to a live person from AHS. The tech came and my daughter told me that he was very polite. He explained what was going on and he fixed all the problems so everything was taken care of. He did an amazing job.

My air conditioner had a broken connection with the Freon going into the unit up in the attic. It was 97 degrees in the house and was not very comfortable. It has been a habit for me to submit a claim to American Home Shield by phone, and the interaction I had with their representative was good this time although I’ve had a bad experience a long time ago. A contractor came in three days and seemed to be very knowledgeable. I would recommend American Home Shield to a friend based on what we had take place, which was the only experience. They took care when I had a problem and that’s good enough.

I called the American Home Shield main line and scheduled somebody to come out for my toilet. The plumber that they sent was very friendly. He knew exactly what he was doing and made some adjustments to the toilet. He told me that if there are any issues, they have a 60-day guarantee. He would just come back out for no charge. He was able to fix the flushing problem and the toilet flushed great but it is still running a little bit. He said that he would come back out but I can’t find his card.

I needed someone to come out to fix the garbage disposal and my Whirlpool tub and I called American Home Shield. I submitted the claim online but I did it separately. The rep I talked to said it was a plumbing company that ended up coming because the two orders were combined into one. So she did a great job and set everything up fine. Then the guy fixed my kitchen sink. However, when it came to my Whirlpool tub, he looked around and said, "It’s how it’s positioned. American Home Shield isn’t going to pay for that”. So he left it alone.

Recently, I called American Home Shield to submit a claim since our toilet was backing up. The first contractor replaced out toilet and that didn’t do anything. Then, they said it was a venting problem and I knew it wasn’t. So, they didn’t know what they were doing. I called AHS back and told them. They said they would submit to have another contractor come out, which they did and it was fixed. I had to have a refrigerator replaced several years ago and AHS was great but the price keeps creeping up. When we first started, it was 50 bucks and now, it’s over 60. Still, I’m glad I have AHS.

The first time we used American Home Shield, we had a problem with the garage door not opening and closing. There was an issue where they sent a contractor who didn't know what they were doing. The guy had to call his supervisor to find out what he needed to do, and I was charged for that. And then, I had to have somebody else come out, and he didn't fix it. And then, after somebody fixed it, they said, "Oh. It's not covered." So, it was just an ongoing thing, and it was tiresome. And then we still had a problem with the payment.

We’ve had American Home Shield for many years. When we bought this house in 2013, it had AHS and it was transferred to us. But I also had AHS in my previous home from 1994 until 2002 when we sold it. I've had their contractor, Magnolia Appliance, come out twice. This last time was for our air conditioner. It wasn’t cooling and the technician replaced the thermostat. The other one was when our hot water heater leaked and AHS replaced the hot water heater. I submitted those claims online and the technician that they sent out was very professional, very informative and very fast. Right now, both the AC and the hot water heater are working fine. They were both essential so having those fixed definitely made things much easier. Our experience with AHS was totally satisfactory. It was seamless and easy. Any time anyone talks about a home warranty program, we always recommend American Home Shield.

I had a technician come out from a company called Best Experience, that I got through American Home Shield, and it really wasn’t the best experience. He didn’t take much time to really hear what the issues were and it was just a washer but not the dryer. He really just took the agitator out and put it back and then said that it was fixed. I asked if he likes to listen and see if it was still doing the same thing and he said no, it was fixed and I could call if it was not fixed. So he left and it was not fixed. It was exactly the same.

Their customer service is horrible. Every time I call in, their system is down and you have to call back. My hot water heater started leaking on a Sunday, so I made a claim online. I told them it was leaking bad so it needed to be expedited. I shut the water off to the water heater. Still leaking. No contractor until Tuesday. He said the plumbing that was put in under my home warranty in 2017 was crappy work and the valves were leaking. He told us that if we didn't shut our water off or there was a chance the water heater could blow due to the pressure of the water.

Absolutely do NOT choose American Home Shield for your home warranty service. After being a customer for 5 years, we will be discontinuing our service with American Home Shield and will be telling every person possible about the horrible service we recently received. Our nightmare began on Saturday, May 26th (Memorial Weekend). Our sewage pump alarm started going off and we had complete stoppage and raw sewage overflowing into our yard. We called immediately and started a claim.

Our air conditioning quit working in our home and it was in the middle of the summer in Texas. We called American Home Shield and the technician came to our home 3 days after we called. They looked at it and told us that we needed to have the entire system replaced. And gave us a quote of over $9000.00 to replace it. We contacted American Home Shield again and told them that the price was way too high and they told us if we could find a different company to replace it they would reimburse us for a portion of the bill. So that is what we did. I sent in all the necessary paperwork from the providing service and they have sent us nothing. We have not heard from AHS at all. I have called several times and they say that the claim is still in review. This was in the summer of 2017. My service contract is coming up in August and we are not renewing!! All they had to do was tell the truth but instead they give us the runaround. Bad business tactics.

AHS sent Air Design, an HVAC Co., to my home to replace a broken compressor and add freon. Air Design, came out, replaced the compressor, added freon, charged me $500 (no receipt). Tech spoke no english so I was unable to discuss the history of the breakdown. Broke a week later, I called Air Design, they called me a racist because I said the tech spoke no English- I was extremely upset and offended (I'm a SoCal native and half Mexican!!). AHS was NOT helpful AT ALL! They kept ping ponging me between two HVAC companies and umpteen reps who didn't take down any notes in their system about the incident, didn't escalate the issue - JUST KEPT SAYING THAT AIR DESIGN WOULD HAVE TO FIX IT AND WAIT FOR THEM TO CALL.

On May 31st I placed a request to repair my air conditioning unit because it would work for a couple of hours and then it would stop circulating throughout the house. I knew that it had something to do with the freon. On June 6th a contractor from Oxford Heating and Air Conditioning came out and tried fixing the problem. Unfortunately, he wasn’t able to and stated that someone from AHS would contact me within 24 hours. I called AHS on June 8th. I spoke with Sam who stated that someone else is going to call me back to arrange a 2nd appointment. This is after I explained my health situation and that I needed my air condition fixed as soon as possible.

We have had a request submitted since Friday (15 June 2018) for a non-functioning central air conditioning unit. I've called AHS every day since establishing this work order for service, and have yet to have a contractor to set up a visit, or call me back to confirm the times. To request a service visit, I had to pay $75; and have yet to receive service.

Honestly if I could give them no stars, I would. We have had nothing but trouble with trying to get our AC fixed. We set up a service request Friday, it is now Tuesday and no one has come out. Not only has no one come out, we were promised a phone call today with a follow up from AHS, no phone call. My husband was just on the phone with AHS for over an hour waiting to talk to someone and the first customer service representative hung up on him so he had to call back and wait another 30 plus minutes.

This is the 3rd time that AHS has not covered a large project in our home. 1. 2013: Outside air unit went out. AHS sent Royal Air who stated that the work was not going to be covered by warranty company. So, $2100.00 later, I paid for the repair. Turns out that Royal Air only did half an ** job because they should have also repaired the old coils in the attic, they did not. 2. 2017: Our air goes out again. MJS Mechanical is sent by AHS. They tell us that all of the coils in the attic need to be replaced and SHOULD have been replaced when Royal changed our air condition unit. Guess what... NOT Covered! So $2400 later.

We had an issue with our washer so I submitted a claim to American Home Shield. Their reps did a great job and the tech they sent out fixed it and it worked. AHS is a good thing for us. We got quick replies when we called and they were very efficient.

American Home Shield is relatively new to me as I just got covered since October, but I've been happy with them. I've had four claims so far and right now, I’m having some issues with my air conditioner that’s not getting fixed. We’ve had the contractors out twice already and they fixed the capacitor but we haven’t figured out what’s going on with the air conditioner. I haven’t called them about it yet and my bill was $306 last month. We just bought the house and when I looked at the history, it was 150 this time last year. But I know that was also during the time when we had them come out and fix it, so the bill has a lot to do with it.

I had an issue with my washer and dryer as well as my air-conditioning. Submitting claims for them to American Home Shield has been very easy. Submitting online has been easier for me though. Nevertheless, I've been really lucky because both the air-conditioning guy and the guy who did my washing machine were awesome. I had an issue with my pool as well and they took care of that too.

I had an issue on my air conditioning and when I called American Home Shield, I had a great interaction with the rep. The technicians who came were professional and they weren’t there for a long time. They came up twice for it but the service was good.

American Home Shield was excellent. The water on the tub and the toilet would not stop running and the Jacuzzi would not turn on and off. I submitted a claim with AHS and they got back quick. And in the time limit they said, the contractor came out and fixed it. I file my claim on the phone because I like to make sure I talked to a person and their reps are very friendly.

The garbage disposal didn't work so I called AHS and they sent a contractor out, replaced it and it was all good. The contractors were professional. They came in and got it done and left. It was good service and experience. I've had a couple of claims and AHS had one that they didn't take care of but pretty much everything else requested have been taken care of.

American Home Shield was highly recommended by my realtor. We recently called in at Home Depot to come and look at our unit, and they knew something was wrong so we decided to call Home Shield to come and take a look. The technician came out, looked at it and fixed whatever was wrong. He was professional and he told me what was going on, and the unit's been working fine ever since. This was my first time calling AHS for a claim and everything went well.

My air conditioner stopped working. I called AHS to submit a claim. The reps were very helpful, efficient and professional. They gave me a person to call right away. And that person called the same day and they came out the next day. The technician knew what the problem was when I described what happened. He was efficient, prompt, and professional as well. Since the repair, the air conditioner's running just fine and it’s wonderful.

My AC unit went out right when the hot days were ready to get started, and I was panicking. I called it in at American Home Shield and they were nice, polite and they got right on it. The contractor did the work quick and everything went well. They came out right on time and cleaned up their mess.

I recently filed a claim to American Home Shield for my washing machine and it still isn’t fixed right. It doesn’t drain right and it doesn’t spin right. Before, when we had them out, they made three or four trips to it and this time, they said it was just a little spring. It’s an old machine and there’s not much I can do about it. It takes a half an hour to drain sometimes. I submitted the claim over the phone and everyone has been very nice and tried to help. The technicians that they had out were nice. The people at American Home Shield were very professional and have always been very responsive and quick to try and take care of the plot. It takes a day or two for them to get someone out to me, although it took almost a week the first time.

When my air conditioner had an issue, I submitted a claim to American Home Shield online and they sent someone to come and look at it. The technician had good knowledge and expertise of what he was doing but the quote he gave me was high. I got a lower quote and had a different person do it then I submitted the receipt to American Home Shield. But that was two weeks ago and they still have not given me my check. They respond to me whenever I call them though.

I had a clogged drain and I didn't know what was wrong with it. So, I decided to use American Home Shield. It was my first time to use them and I thought it was gonna be painful, but it was easy. I called them and gave my information. Then they asked a few questions and got my account. I told them what the issue was then I got an email within minutes. They let me know who was gonna be calling me, so I knew who was coming. And when the repair person called me, they told me who would be coming and what kind of vehicle they’d be in, so I could be expecting them. They came over within 24 hours and the contractor called me when he was 15 minutes away. He got there on time and it took him around 30 minutes to fix the drain. He was very precise and he knew what he was doing. He tested it and made sure that the plumbing under the sink was all tightened down. And he made sure everything was good and it worked out. He was very professional.

I had a shower stoppage. It was clogged. I submitted a claim online to AHS and the contractors got out quickly. Since the repair, it's been good. We haven’t had any issues with AHS as well.

I received an email from American Home Shield saying that there’s an offer going on and with the service fee, I can have all the locks in my home change. I took advantage of that offer and the claim went through pretty smoothly. I was contacted for a locksmith and we had an appointment. The contractor that came out to do the re-lock was quick and he did a good job. And since they changed the locks, all of them have been working properly except the one in the front door where it doesn’t go all the way like it used to so I have to push it a little extra.

I had to have my kitchen faucet replaced. I also had the bathtub, the shower, and the faucets replaced in there. Recently my hot water heater is leaking, and I’ve had nothing but nightmares for the last three weeks. But everything has been taken care of so far. I usually call American Home Shield and the plumbers that they had were back with me within a couple of days and usually within a week I’ve had everything fixed. The guy from Certified Plumbing that did the work upstairs did a great job. I’ve been satisfied with everything so far.

Everything was A1 with American Home Shield. We filed a claim for our heating and we didn't have a problem with the contractors.

I've had a number of appliances I've called in with AHS. One was for my refrigerator that had water coming inside. The contractor always came on time and as scheduled. They said it had to be looked at on three different occasions before it was the time that I needed a replacement. So that was a lengthy process. I had the same standard inconvenience, having to clean the refrigerator out with a towel once a week. Then I had a replacement with an outside company and the contractors did an excellent job bringing in the replacement. The customer service of AHS was weak though. I don't like having to do a lot of call backs and follow ups. I had to call back continually to the customer service line all week long. The wait time was long. And they didn't follow through. But the maintenance service workers were excellent.

I was having issues with my downstairs thermostat and was unable to get any cold air out of my downstairs system. I went online and submitted a claim. I do it like that because of convenience. The technician then came by, added Freon, cleaned the coils and helped me figure out what was wrong with my thermostat. He was helpful and informative. Apparently, some connection in the back of the thermostat was faulty so it needed to be replaced. I then went and bought the replacement thermostat and installed it myself.

We had an AC issue and American Home Shield sent A/C Man Heating and Air. They came out the next day after I filed the claim. They did a fabulous job and I was really satisfied with them. The only hiccup that we had was we wanted Man to come back out to service our second AC and things got mixed up. We got sent to a different company and I guess because it was the second call. But eventually they sent A/C Man back. Everything's working perfectly now.

American Home Shield sent a company here to fix the problem I had and everything was good. It was something simple and the guy was able to fix the problem soon. He was very professional and friendly. He replaced the thermostat and he did a good job. He also checked some other things to make sure that it was the problem. Everything is working fine after that.

We have American Home Shield on three different properties and we're very happy with the service we've gotten from them for many years. It's very difficult to talk to a living human being when you call in but the service is great. On occasion, AHS still says “no” the first time we try to submit a claim. But we never buy the “no” and eventually, they do. They come out and fix the problem and the quality of the work is good. We had something that wasn’t covered by AHS, but the pool filter was covered. We called in to submit a claim and I was able to speak to a live rep pretty quick this time. And the guy from Provolt who came out had been here several years before and I knew he was terrific. He was as good as he was last time.

My AC was not cooling. I got on the phone and submitted a claim with American Home Shield. I did that process all automated and it was easy. Then, the contractor who came was really good. He knew what the problem was right away and he fixed the unit quickly. And it has been working well ever since.

My recent claim with American Home Shield was for the air conditioning. I submitted it over the phone and the contractors they sent out were fine. The air conditioner has been fine since the repair.

I've been using American Home Shield service for about four years now. I recently filed a claim over the phone for an ice maker that wasn't working. Their claims process was good. However, getting a hold of their rep is a 50/50 thing. The wait time typically takes five to ten minutes. Nonetheless, their reps were good and nice, and the contractors were good, too. It has been a good service, overall.

We noticed that the pump was leaking and the circuit board had gone out on our saltwater pool. We submitted the claim with American Home Shield online and we had a gentleman come out. He said he couldn’t touch it because there was no circuit board and that we were not covered for a saltwater pool. Then I called American Home Shield they told us that we were covered. The AHS rep was the nicest young lady. She had us wait on the line and called the company and verified that we were under contract and that we were covered for the control panel. Then she came back on the line with us and said that it should be no problem. So they came out and fixed the problem. But we had the pump continue to leak, so we put it back in. The gasket was loose and they came out and they fixed everything.

My daughter files the claims with American Home Shield and most of the time, the contractors they send out fix stuff. But some couldn't fix things on the first time, then on the second time, they could. That is a burden on the insurance and I don’t like it because they're not cheap calls. If they'd send a person to come, they should do the job and order the parts if needed. If three people would come, then that would look bad on my account too. But they also offered to pay me 1,400 bucks for a freezer that costs 2,200 since I don't want to get it done anyway.

I love the online claim submission process of American Home Shield. It’s really very friendly and easy. My most recent claim was my plumbing, however, we didn’t have a lot of communication with the contractor, so we struggled to get him out here. We had to reschedule a couple of times to make sure we got him out. Then they were able to come out and fix the issue. The plumbing has been good since the repair. And I would recommend American Home Shield.

It has been easy to file an online claim with American Home Shield. I submitted one recently for my air conditioner's thermostat, but the contractor ended up coming later than he anticipated. I waited for him and when he came, he checked it but it still wasn't working. He fixed a wire afterwards and since then, it has been working efficiently.

Our water heater wasn't working and for a while we had cold water. We then submitted a claim with American Home Shield online and their website was very easy to use. A very nice gentleman came out and he was able to make it work. Since then we've had no issues other than the little pilot turning off a couple of times, so we have to turn it back on and it makes a little boiling sound. AHS has very great service.

Recently, I made a claim to American Home Shield for my dishwasher and I also had the refrigerator handle repaired. I went online to file the claim and got an email and call to schedule the work. I made an appointment then someone came by. The person who repaired the dishwasher was one of the most professional I've experienced. He did a great job. I wish that I could hire him on the side to do any work because he was very thorough and very efficient. Since the repair, the dishwasher has been fine.

I called in a claim at American Home Shield when the air conditioner upstairs kept going out, and everybody was nice. The technician was there within the timeframe they said and he was very informational. The AC went out one other time, but I didn’t get a chance to call because I just got married and I was in the process of trying to do everything together. Then it came back on. So if it's not working again, I'll call and hopefully I won't have to pay another $75 for doing the same thing.

When the air conditioning was freezing up I submitted a claim online with American Home Shield and it was a smooth transaction. Airtronics came out the next day and it was really good.