American Home Shield Reviews

The American Home Shield representative that I talked to over the phone was very informative. I needed to change all the locks on my new home and the rep told me exactly what was covered, so it was great. Then, they sent out a very professional guy. He told me what he was gonna do and he did it. It took him the time he was gonna spend there. He was also training somebody else, but it was a great experience. I’ll recommend AHS and I’m also trying to change the insurance on my other home to them.

When spring came and I switched over from heat to AC, the air conditioner wouldn't turn on. I bought the house in February and we had never tested the air conditioner so I was concerned. I checked all the breakers in the house and I checked around but I couldn’t figure out what it could be. The house was built in 1929 and it had been a rental. Then it was rehabbed in the ‘90s and the people who sold it to me included the warranty as part of an incentive to buy. So I called American Home Shield. I was able to find my paperwork, go online and put in my address. It was really easy, which was good.

This company has employees who don't know anything. I spoke to 8 different people with each telling me something different. They each hung up on me and no manager would call me back. If you are shopping for home warranty keep shopping and don't use American Home Shield. They are horrible and they are not interested in solving problems. They also don't work with emergencies. The companies they contract with are very low quality. You are better off paying more and using reputable companies.

Where to start... I entered a service request due to a burst water heater on Saturday 6/9 at 1413. This was my first encounter with a warranty company, so I also reached out via online chat to seek guidance on what to do next. Here are where the lies start. I was told that they hadn't assigned a contractor yet, so to call back in 2 hours. I called AHS back about 3 hours later and was told that AHS has 24 hours to assign a contractor and 48 hours for repairs. I was given the option to pay upfront and be reimbursed, but I decided to give them the benefit of the doubt. I called and checked the status all day, only to be told that a contractor still hadn't been assigned. At 0944 6/11, I received a text message that a company had been assigned. I reached out to the plumber and they agreed to come by 1200 same day. The contracted company showed up and was very professional.

My recent experience with AHS Insurance Company was very disappointing. I have submitted two requests on 05/29/2018 for both our cook top and dryer that both broke down. AHS sent their appliance contractor Accord Appliance on 05/30 for the cook top and supposedly also for the dryer, and the technician diagnosed only the cook top and found a part is needed to fix the burners. The technician came back on 06/05 and told us they are still missing some parts that need to be ordered.

One of the worst customer service experiences I have had. The automated message just keeps taking you back to the main menu. After 40 minutes on hold I finally got a live person, and she gave me the wrong information. I am trying to get my air conditioner inspected. The HVAC companies I call will not service the unit because I have a home warranty. When I finally did get a CSR at American Home Shield, she told me I could use anyone - it didn't matter. Good Grief, maybe their CSR need more training. Maybe they could answer the phone once and a while. Around and around you go on the phone. The website is not any better.

AHS is by far the worst home warranty company we ever have seen. We have two issues we have called on since we got our policy. The first one was a minor plumbing issue where the primary vendor they use in our area is a massive scam artist working with AHS to make incorrect diagnosis so they are not covered within the contract AND to then attempt to collect thousands of dollars for unnecessary repairs out of pocket. After demanding a second opinion, a junior plumber fixed the issue which was simply a timer on the water heater.

Worst service ever. Our AC unit stopped blowing cold air on a Friday evening. Forecast for the weekend here in the desert was 110. Called AHS and put in a service request. Two hours later received a call that someone would contact us within 24 hrs. Finally heard from them the next morning. Was told earliest appt. would be Monday. Got another called telling me for an extra $50 they could have a service man out at either 8 am or 12 pm. I chose 8 am. We had to kennel our two small dogs because it was too hot for them and decided to stay at our son’s house for the night. We left early to be home in time for the serviceman.

I had my Debit card replaced 3 times. They charged me $41.85 to cancel. Each time I used it to pay for this service someone used my card illegally. The first time I wasn't sure who, the second time I knew it was AHS because I used only with them. A day later it was used to open an account on PayPal with even the 3 numbers on the back of the card. The last person I talked to was rude when I suggest I shouldn't have to pay the cancellation fee. I do not recommend giving your account information over the phone or on their website.

I contacted American Home Shield last Friday afternoon (6-8-2018) about my central air conditioning not working. I was given a company that was in my town but I could not get in touch with them. On Sat I called American Home Shield back multiple times since one of the people just wanted to argue with me. One lady at the end was nice and tried to help and stated that a new company would be sent out. I found out Monday that the work order was put in and one minute later they canceled it without my knowledge. It is now around 10:30 on Monday morning and am not sure if anyone will come out at all. It has now been three days and counting with no A/C and almost 100 degrees. My two dogs are suffering in this. Also they won't even allow you to speak to a supervisor. BAD FORM!!!

We have been American Home Shield customers going on two years. Our realtor highly recommended our purchasing this program since the home we were purchasing had an older AC unit. When the unit started blowing hot air, we called AHS. They sent out Air Link Mechanical who temporarily fixed the problem. A few more months went by and our unit started making a very loud noise. We called again and AHS sent out Air Link Mechanical. This time we were told the compressor was bad and we had two choices. Either have AHS replace the compressor, a covered part, and pay up to 2,000.00 in Freon since it was an old unit, or buy a new AC unit. We were strongly encouraged to go with the new unit because "AHS will just replace each broken part on the old unit as long as parts are available for it for up to the next 7 years and you will be paying high cost to keep running your old unit."

AHS uses no name companies that deliver less than stellar service. I have had a few service requests since purchasing our home 3 years ago. None of the contractors have resolved my problem. One plumber literally just said "I don't know what's wrong", took my $75 service fee and left. An A/C guy came out last year and replaced a capacitor, but that same capacitor went out again and had to be replaced this year, so they clearly put either a very low quality, or a used capacitor on my unit. My A/C went out on Friday night. I called and set up a claim because the website wouldn't let me log on (still won't).

Called AHS to help with a contractor to help with electrical issue. The issue was resolved. Then was told by electrician that I had a leak underneath home so called AHS to help with the issue. Contractor comes out... very unprofessional as can be... tells my wife that looks like damage is self inflicted and we would have to pay for it. I must say I have never been so upset. He makes a temporary fix as he puts it and will come back to make repair but be prepared AHS would not pay for repair.

Our experience with our washer claim with American Home Shield was poor. Our washing machine broke and it took them under four weeks to fix it, which was pretty much ridiculous. The contractor was out here three different times. The washer guy didn’t really seem to know how to fix washers. He seemed like a nice person, but not very capable. Nevertheless, eventually, it got repaired. Every once in a while, I still get a code. But, it is not enough to open up another ticket. So, once it breaks again, I'll have to open another one. Also, the people who came out for our air conditioning claim were okay, and its performance after the repair has been fine.

I just bought the house and it seems like AHS offers good service and setup. I submitted a claim online and it was easy. And the locksmith they sent was very friendly and punctual.

I wasn’t too happy about my most recent experience with American Home Shield. It was for a plumbing claim that ended up not being covered. The plumber came and told me that if it was a burst pipe, it was not gonna be covered. And it seemed like it was a burst pipe but there wasn’t a way to access it. So, I told him I wasn’t gonna pay for it if it was not covered. He didn’t really seem to verify with American Home Shield if it would be covered or what it was. So, I paid a $75 fee for him to say, “There's nothing we can do that’ll be covered under the warranty.”

I called in a claim for my AC units and the rep I spoke with at American Home Shield was very informative. She took care of what I asked her to take care of and things went very well. She put the call with Clifton Heating and they called me right back in three hours. Then the techs came twice and they worked on both compressors. They were very professional people and I was very impressed by them. I was also very pleased with them and how they did their services. They explained things and were very informative. Since the repair, both units have been working great. I’m happy and I would recommend them AHS.

Not all the buttons or sensors were working on my microwave so I filed a claim over the phone and had an awesome interaction with the AHS rep. They called back and because of my tight schedule, they set the appointment four days later. The Sears contractor who came was very informative and nice. He ordered the part, came back and replaced it. I was totally satisfied with American Home Shield. I may pay so much a month, but if I was to have somebody out for the service without AHS, it’d cost me more.

American Home Shield have sent three people total to my home and they were competent. The first time, Sandy from Crispy was one of the major guys and he didn’t say very much. He had an assistant who was friendly. The second time, the guy that came out and diagnosed the problem was somebody I hadn't seen before and he was personable and seemed very good. And today, the one who came out was Sandy. He arrived on time and did the work. It’s pretty much done now. He said that they had to order the tray to go underneath the unit in the attic and so they're gonna have to come back out and put that in. But there shouldn't be a problem with that because fixing what was clogging the line means it shouldn't cause the compressor to freeze and the melting ice won't start filling that tray and risk my filling. So, if it takes him a couple of days, that shouldn't be a problem.

American Home Shield is a very good company and I have been with them for 10 years. I called them recently since my refrigerator's generator was leaking. My interactions with the reps were excellent and they guided me through the whole process. They did their logistics and sent out the technicians to address the problem.

Our main drain had blocked and was flooding our basement so I went online and went through the AHS claims process. It worked really well. The tech came out within a couple of days. He was very, very pleasant. He knew what the problem was, took care of it and there was no problem at all. We’re really glad that we signed up for the service.

Air Handlers usually come out and maintain my AC on a regular basis to make sure that if something goes wrong, I'll find out sooner than later. The guys who came said there was a leak somewhere and told me that I needed a whole new unit. The guy said, "We'll fix it." But I told them I have a home warranty, and I'd have the home warranty company send their people out here and deal with it. I called American Home Shield for someone to come and check the AC to make sure whether I needed a new unit or not. When the technician came, he fixed the leak in the unit and put new Freon. He said that I'd have to replace the unit eventually because it’s getting worn out but the AC is good for now. Apparently, there were leaks around the pipe outside where the unit sits. The technician who came was awesome. He was very nice, very polite and very professional. Right now, my house is cold. I would recommend AHS. In fact, my son has one now.

We noticed the elements in our wall over were burning all of a sudden, so we had to turn it off. It had an electrical issue and just died, so my daughter filed a claim with American Home Shield on my behalf. The contractor, Dan, came in and he made the decision that the oven was not repairable. After a week, we got a brand new oven. But the guys who brought it said they are not qualified to install, so they left it there. After three days, Dan showed up and installed it. He is a very good guy. He did absolutely the right things. Overall, the service we got from American Home Shield has been prompt and excellent. They have been very much understanding of how difficult it is. I can’t expect anything more and American Home Shield has gotten us for life.

I submitted a claim online with American Home Shield not having any idea what the issue was, but obviously knowing that there was a problem with our gas stove. So I put it in, kind of explained it, and the website is user friendly enough that I was able to just submit it and feel good about it. We immediately got a phone call from a contractor who said they were coming out to look at it. And so they called it a gas leak, but that’s a scarier phrase than what was going on; all the rubber seals were shot on the gas stove. So, it got repaired and the stove top now works great.

I only submit claims on the phone and the people I've spoken with at AHS were fine and courteous. We had two contractors come out. One of those was Pro Electric who came out for an attic fan that blew off. I think so much of them that I just hired them to a sizable project right now. And overall, we had an absolute wonderful experience with American Home Shield. I would recommend them to anybody.

I have been with American Home Shield for a little over a year and I've had no problem with them except for my washing machine. I’ve had several issues with it that the vendors did this fix, but it wasn't fixed and they would not listen to me. I still wouldn't get hot water and certain things kept acting up. They came out four times on it and it felt like they were putting a Band-Aid on the washing machine. My latest claim was when N & K appliances did my refrigerator. They were great and very professional. They explained what was going on up to the extent I needed it since I wasn’t that up in their business. I just wanted it fixed and they did a good job with the repair. So American Home Shield did great with two other problems that I had. It was just the washing machine that really pissed me off.

We've been with American Home Shield for two and a half years now and submitting claims to them has been great. We only had one company for the refrigerator that had to come out 6 or 7 times to fix the issue. And the other time that we had somebody come out was Hers & His Plumbing and they were great too. The last contractor who came out was great, really friendly and helpful. There was a text message thing that said he was 55 minutes away and then there's a map where we could track him. He knew exactly what he was talking about as well. And then, Sears was awful when they came out. They were always at least five hours late with no call and they didn’t show up until five hours later. But American Home Shield put on our record to not send them again. Also, our interaction with the American Home Shield representatives have been great and we haven't experienced anything bad at all.

We've renewed the policy from American Home Shield when we bought the house. The house had an old AC unit and if it needs to be replaced, it has to be completely replaced. If it gets to a point where the AC failed to repair, we’re gonna need a unit at $10,000 so the realtor said we should just keep the home warranty. The AC just won’t die. It just stalls once every year or two and the techs would come out and they'll fix it for $75, which the copay is, and then they move on. When our air conditioner died, we submitted a claim to American Home Shield. It was alright submitting a claim. The contractors who came were good. I’ve never had any problems with anyone in particular. I would tell others that AHS gives decent enough services and they do a great job of what they do.

I had a broken sump pump and my basement was flooded. And then, I had a blockage in my plumbing line under my basement, which ended up being a broken plumbing line. I went online and filed a claim to American Home Shield. Their customer service was great and their contractor came out within two days. The first claim, the pump, the contractors had to come back because they didn’t have the right pump to put in. And AHS said they do not cover it. I paid the contractor directly and they came back. Two days later, my basement is flooded again. The pump that they put in didn’t work. They came back again and fixed it. They said that the pump that they put in the first time was faulty.

When I made a claim for the refrigerator-freezer-ice maker online to American Home Shield, it was a good experience and the contractors were professional. They got he job done and kept me informed the whole way. They kept to the schedule and repaired it fast so I was very pleased with them. It's definitely working like it's supposed to and I have no disagreements nor problems. I was referred from one of their current clients and it worked out just like they said it would.

The AC wouldn't cool the house down and the air wasn’t coming out of the vents. I called to submit the claim and everyone at American Home Shield has been awesome. Mason Mechanical was out the next day and the tech had the part on the truck with him. The tech said it was the contactor switch he had to change. However, I had trouble with my refrigerator and AHS is sending out a contractor again today. This is the fourth time. The first company was American Appliance that they kept sending, and now they've decided to send out GE. They were just out Friday and they changed the part. It worked all the way up until yesterday, and then it's the same problem. The inside is backed up again and they're always coming out because it's frozen up again.

I called American Home Shield and told them about the plumbing issue. Then, they took the information and PK Plumbing contacted me. The contractor was a very nice young man and a real professional. He was also knowledgeable and helpful plus, he listened and looked at the things that he came for. He did what he was supposed to and was in and out. I called AHS when they sent a notice saying they went up $30. They said that instead of going up on the deductible, they just decided to go up on everybody’s premium. Other than that, they’ve been okay. When I got a problem, normally, I can call them and somebody gets out here and gets it fixed. I paid the deductible and they replaced the stove early in the year for me because it almost burned and so, the experience has been great and I would recommend them to others.

I had a recent AC issue which I had the same claim for the month before. I had some leaks in my air conditioning unit so I called back American Home Shield and they sent the same company out instead of getting another company involved. The guy came out early and fixed it quick and so far, it's running well. He also told me that it could last a year or 5 years, or it might be another leak in there that they didn't find. The first guy who came out didn't say anything about the leaks in the main system. He cleaned out the whole system on the outside and I was a pound Freon low so he put some in it. I had to pay 110 for my deductible and then I had to pay the company that American Home Shield sent out to me.

I submitted an online claim for my air conditioner. And while I had to wait for five days until the technician came, the service was great. He was very polite and knowledgeable, told me what was going on within the first five minutes, and fixed the problem. I would’ve liked to have him out sooner but I understand it was at the start of the hot weather season so the guys are tied up. And they had us in their list. Also, after the repair, I haven't had any issues with the air conditioner. Overall, we’ve been happy with Home Shield that’s why we keep renewing our policy. I would recommend them to people like me who don’t know much about fixing things like plumbing and electricity.

We've had American Home Shield with one of our properties for five years and our experience has been excellent. Their rep was great when I submitted the claim over the phone. But we have a pending request for service and nobody has been sent out. There was an issue on the part of the service provider as to whether they were gonna cover the repair. But we’ve had service on two properties and they’ve been great. One of the air conditioning systems needed Freon and the other system needed a coil replacement. The third system was in an older house that we just bought. It had a damper that we didn't know about and they showed us how to use it. It’s the same company for both calls and the two people who came out were very polite, professional and knowledgeable.

I have a couple of friends that have a home warranty and then my son also has it. And it worked out good for him. I just started with American Home Shield. I went online and filed an AC claim with them. They sent me a text saying that MB Heat/Air would be contacting me within 24 hours. And MB called me about 10:00 that morning. And I was surprised that they came out the same day that I put the claim in. They were great, and the AC's working fine now.

We've been with American Home Shield since last summer and they’ve been the easiest to work with out of all the home warranty plans we've had in the past. When the main line was clogged, I filed the claim with AHS online and in 30 minutes or so, the plumber had called and scheduled an appointment to come out. The plumbers were on time, courteous, friendly and professional, and they did their job.

We had an issue with our air conditioning last year, end of June and our claim with AHS didn't go well. My air conditioning didn’t get fixed until August. Also the contractor damaged the floor, ceiling and furniture. I will never let that contractor back into my house again. We had to go through a claims process and it was a month before we could settle a claim with them. But we've been very pleased with everything else. AHS has been very good.

Our air-conditioning was leaking through the ceiling. It was broken. I went online to submit a claim and the contractor who came out was great. He told American Home Shield that the AC needed to be replaced, but they weren’t gonna cover that, so I canceled my AHS. They seemed to be doing temporary fixes and not fixing the problem. We had that air-conditioner worked on a few times now.

One of the worst companies I have ever dealt with - Customer service always has a minimum wait of 30 minutes and it takes forever to get a hold of a real person, whom may or may not speak good English. Once you get to a real person, they are so scripted and not able to help. What a joke of a company. I would not use this company if it was free, which is extremely disappointed since I paid a decent amount of money to carry this insurance. They could not even tell me the correct company that showed up to my house. Rather than replacing the item, they want me to wait 2+ weeks for a part on my air conditioner in 100+ degree heat.

HORRIBLE Company and warranty!! We have had American Home shield warranty since last 3 years in Pearland, Texas. The main reason we bought home warranty was because our house was built in 1999, so the appliances are old, mainly air conditions units. Per their warranty, they will repair anything that can be repairable and replaced which can’t be repaired. I pay every month $66.00 premium and $75 + tax ($81.00) for service call.

I submitted a claim on the phone for our A/C and the experience was short and sweet. I got the info I needed and the claim was processed quickly. I waited about a day and then I was given the name of the contractor. They called and said the tech was gonna be here by the next morning and he came that morning. He did some troubleshooting and found the problem quickly. Then he said the part he needed was away and he asked me if he could go ahead and do some other jobs and on his way home, he would stop by and install the part, if it was not a problem. It was okay with me and that was what he did. On the way home, he stopped by and it was late, but he finished his job and it was done correctly. I'm very happy with AHS.

My air conditioner wasn’t working as well as it should have. I called AHS and they were nice, professional and they helped a lot. We have a service where we do checkups twice a year, and the tech said that we had no Freon in our air conditioning. He was knowledgeable and he seemed to fix the problem. He also told us we have 60 days to contest it if something goes wrong, but so far, it's been fine.

I filed a claim with American Home Shield for my air conditioning. I have four and one of them wasn't working. The process started out online but American Home Shield made an appointment that they didn't tell the company about. The company was kind of disappointed because I called them and said, "We have an appointment at 11:00. We're at 11:45, what's going on?" And they said, "We don't have you down for an appointment. What are you talking about?" I spoke to them politely and we set it up for another day. The contractor was very nice. He fixed the problem and the air conditioners are both working now. He told me, "Call back if you have any issues." I live in Tucson, Arizona. Today is a 104 so getting the air conditioning up and working was important. AHS has been a nice bonus. I like it. It's worth every penny.

We had something busted right behind our bathroom faucet so I submitted a claim with American Home Shield. I had to do that by phone because we had water running out fast. Submitting the claim was very easy and the experience I had with their contractor also went very well. The plumber came within two hours from about 30 miles away, and got us like a little Band-Aid until they can get water going back to the house. They did everything they could. And then they came back two days later and they fixed it. So, for somebody like me that’s not very mechanically-inclined, AHS is always willing to help me get the problem solved quickly.

American Home Shield is the worst. I filed a claim for a microwave and from January to April, they couldn’t fix it. They never got it repaired, never replaced it, and never did anything. I even went to their accelerated service and talked to a guy named Pete. He said he was gonna call me back. He did, but nothing followed through. The people that AHS had working on me were so bad that they changed their name to try to get more people to come. I knew I used them before because they were using the same phone number. I asked AHS to switch me to Washington Appliances instead, but they wouldn’t let me change so I was stuck with these people. I had to call them all the time and they never called me. I will have to buy a microwave which cost $450. They should’ve given me money.

The pulley that lifts the garage door broke. A contractor, 495 Garage Door, came out and told me about their diagnosis with the garage. But American Home Shield said they don’t cover the part. I think it was pretty bad. It was just a part of the garage that it should have obviously been covered. And to me, it was a simple thing. AHS said that the only thing that they cover is the motor. They say that they pretty much cover everything and that if it can't be fixed, then it has to be replaced. So, I just wound up paying the garage people and they fixed the door for me. AHS didn't cover anything but they still charged me $100 deductible and didn’t reimburse any of it.

My son was happy to see Budget for a minor repair job, although they came three days later. With American Home Shield, it usually takes a long time for somebody to come out. And I told my dad a couple of times that I had some problems with them. American Home Shield should have an AC team and send somebody out to look quicker. If it was my company, I would try to deliver more. A problem with the washer and dryer is something we could all live with but they ought to have a faster response team. In that situation, they would surely help a lot of people who have to have somebody for reasons like age. Nevertheless, we are all good.

The module inside the electric starting module went out so the contractor that American Home Shield sent out had to put a part in it. We ran into some issues because when they first came out, they thought that it was gonna be under warranty and it wasn’t. And then we went on for about a month but AHS covered it. Since then, the water heater has been alright. But it’s awful and terrible that it takes 45 minutes to talk to anybody at American Home Shield.

The central air conditioning unit in our house had a leak and American Home Shield's contractor came out once before and put some Freon in it. But it was really hot in the house, and so I called AHS again less than a week after that. And then a guy came out and went up to the attic, and without even taking anything apart, he said that the evaporator was freezing up on the cords up top. He was gonna charge me $1,300, out-of-pocket, for the job and with AHS paying him a couple of thousand dollars at the same time, that would be $3,000. They could’ve gotten us a whole new unit for $4,000. I have spoken to AHS and they’ve told me what they cover and don’t cover. And the guy that was working for them knew those.

My faucets were leaking so Steven A. Mills Plumbing came out and replaced them. I called American Home Shield to let them know that the faucets and the hose that Steven A. Mills Plumbing replaced in the kitchen were leaking and the lady I spoke to said that I would have to pay another fee. I called back and I asked if the work that Steven A. Mills Plumbing did was still warranted. They looked it up and told me it was so they came back out and replaced the part.

The mechanism in the toilet tank was messed up so I submitted a claim with American Home Shield. I always call because it's hard for me to do it online. And the representatives are always very nice. Plus the guy they sent out was one of the nicest people that I've ever dealt with. He came out for one thing and then he said, "Hey, is there anything else I can do for you?" He was just overly professional and courteous. He's good at what he does and knows everything. I wish they covered more, but I don't wanna pay for more. So everything is always good. I would recommend them.

The water and ice weren’t dispensing in the refrigerator and so, I put in a claim to American Home Shield. I did it online and then I got a call. When the contractor came, he replaced the computer board and the guy said it needed to reprogram so he then left and now, he is coming back. I called again today and would wait until Monday.

I really like American Home Shield's service as of right now. When I need something fixed, I’d call them. I have to pay them a monthly thing, and their contractors have been very punctual and really nice. I’ve already recommended AHS to my sister.

It was for the garage door that I filed a claim online with American Home Shield recently. Everything went smoothly. The website navigation was so easy and convenient. Phillips Garage Door was the contractor that they sent out. The technician was very polite and really good. He did everything he had to do and I was very pleased with his work. The garage door is working now. Overall, my experience with American Home Shield has been excellent. I've been very happy and pleased with every claim that I've done with them. They were fast and several other contractors that they've sent have been very professional. They were amazing and on top of everything. I really like them.and I'd highly recommend them.

I have been very satisfied with the service that I've received from American Home Shield. I did an online claim submission for the leaking from my toilet tank and navigating through their website was pretty simple. It took a while, though, before the contractor was able to come out. I made the claim over the weekend and the tank wasn’t repaired until the next business day, on Monday or Tuesday. When the contractor came out, he was prompt, efficient, and very friendly. He fixed the toilet and it doesn’t mess up anymore.

For the computer-savvy, navigating through the website wasn't bad. I filed a claim online for our oven and the contractor was all right. He fixed the oven after he looked at it and it has been very good since. I've already recommended American Home Shield to several people.

We had a garbage disposal that was going out and we had our toilet that kept running. I submitted a claim with American Home Shield online since I had multiple problems. I was able to actually express my multiple problems when I did it online versus the automated system on the phone. The guy who came in was very good. He assessed both situations and checked the garbage disposal as something was wrong with it to where it wouldn’t come back on. He ended up changing it out.

Speaking with the American Home Shield rep was very good. I called in on a Thursday for my air conditioning wasn’t working and then the tech came out Monday. They were wonderful to deal with as well. They said they would call me when they were coming out so that I could leave from work and have plenty of time to get there, which they did, and really made the experience nice. And I was really impressed with the guy that came out. He explained it all to me and took care of it really quick. So, everything's working great now.

I submitted the claim for an air conditioner recently via phone to AHS and it took five days for a tech to get out. It was right when the weather started turning hot and they were just overwhelmed. The contractor was Budget and their tech got the job done. He was in and out. This was a good experience but I’ve had some really bad experiences with AHS early on. One of them was when somebody came out and fixed my air conditioner and it wasn’t fixed properly. And it took a better part of a month to get somebody to come back out because the person who originally fixed it became unresponsive. It took many tries for AHS to bring somebody else back out. During that timeframe too, which is about two years ago, it could take anywhere from 30 minutes to an hour if you called before anybody would even answer from American Home Shield.

I’ve had American Home Shield at two different residences and it has been a great experience. I had 2 different calls in the last few weeks. They did a good job and I appreciated it.

Our oven made a pop sound and then it wouldn’t work at all. My husband submitted a claim online with American Home Shield, and it took about a week for Sears to get out and take care of it. The technician was really good. He had a good support staff that he was talking to on the phone quite a bit. He couldn’t fix the oven and had to order a part for it which would come in 10 to 15 days. And luckily, we were heading into that nice weather here in Portland. We could barbecue, so it didn’t matter. The part came, and everything’s doing great on the oven.

Submitting a claim online seems quicker and most of the things seem to break outside normal business hours. So for the AC repair, I filed the claim online and it was very quick and easy. The contractor called me the following day after making the request to set up the time for the technician to visit the house. Then the technician called about 20 minutes ahead of arriving to let me know that he was on his way and I met him out there. He was able to resolve the problem within 16 to 20 minutes and since then, the AC has been perfect. This repair has made the space a lot more livable. So far, I've been very happy with American Home Shield and I signed up for their service to provide coverage on a rental property.

We had an AC issue. It wouldn’t work. I submitted a claim over the phone to AHS. The claims process went very smoothly and everything was fine. The contractors came out and put a part on it but that didn’t seem to fix it, so they came out again and put another part on. It took them four days to get the repairs done. Since the repair, it has been good.

The air conditioner was making a loud noise and it wasn’t cooling, so I called American Home Shield to submit a claim. Everything was fine with the contractor that was sent out. The technician showed me exactly what was wrong, and what I needed and didn’t need. He fixed the AC quickly and it has been working fine since the repair. I have recommended American Home Shield to my mom and to a couple of other people, and I told them how my experience went.

I submitted an online claim at American Home Shield for a leaking pipe and it was easy. The contractor that came was timely, efficient and kind. The pipe is working great now. I would recommend AHS overall.

I'm going on my second year with American Home Shield and when I submit my claims, I do it through online. When they call, they tell me that an appointment’s gonna be set up or not. And A-US Air of Texas, the contractor who came for the AC was very professional and they got right to the point. My ac has been working great so far since then.

I purchased a house and I needed to have it rekeyed. I submitted a claim to AHS online and everything was easy. It's so much easier to deal online than on the phone with people 'cause we're humans and we make mistakes. So sometimes if you say one thing, it's written down totally different. Everything was fine with the experience with the contractors and everything went well.

We waited 45 days to get our washer repaired. They took our fee upfront. Never fixed it, no one ever called us back. 20 calls to them, including Amy **, in their “corporate office” All email addresses for management were bogus. This company is very dishonest. They lie, as she did and never deliver what you pay for. Worst Home Warranty company. Run from them as fast as you can.

My air conditioner broke on Wednesday, May 30th, the temperature outside was 92 and inside it was 82, so I placed a service call to AHS. The service provider assigned to my home told me they couldn't schedule a service repair until the following Tuesday. Since that was out of my contract response time and unacceptable, and nearing 5:00pm, I placed another call to AHS. Every time it's a daunting process of repeating information and long hold times. After explaining the situation again and making them aware that I have a daughter with asthma and two pets, I need service very promptly. They said they would try to find another company to respond and if I didn't hear back by 8:00pm that night, I was given AHS's emergency 800 # to call. No one contacted me.

I paid for insurance that covers all of the appliances in my home. My a/c stopped working in April, I have had technicians come out 6 times, and my a/c is still not working. It's now June, over 100 degrees, around 115 with the heat index, and American Home Shield will not honor my contract. They keep sending out the same incompetent people who just say they can't fix the a/c, and put me back in queue.

Recently purchased AHS. Two months in I call to have my AC fix. I set up the service request through the automated line. Quick and easy. Fast response from the HVAC service tech. Comes out to do work on my system. Says he doesn't have the parts, but he'll look into the warranties on the machines and fill out the paperwork to have my AC fixed.

We called American Home Shield during a 100 degree week when our air conditioner broke. AMD refused the air conditioning repair company’s locally sourced and readily available parts. Instead, they opted to ship in a cheaper part from Houston which caused a 6 day delay in service. Yes, we had an extra week of 100 degree temperatures with no air conditioning so they could save a buck. Customer service representatives have long waits, some speak limited English, and none of them were able to assist.

I was able to resolve this issue with the company. AHS paid the warranty up to the maximum on the policy. Read your policy and understand your limits! Working with the consumer affairs advocate from AHS was a pleasant experience.

I contacted AHS on 2 Jun 2018 and informed them that my hot water heater was leaking. They initiated my claim and informed me that I would receive a phone call scheduling service. On Monday AHS contacted me and informed me that a service technician would contact me to set up an appointment for Tuesday 5 June 18. I asked if I could get a service tech out sooner and was told no. The next day a service technician (Drain **) showed up and informed me that he would need to call in the diagnosis to AHS and would let me know if the water heater was covered. Five minutes later he informed me that I would need to pay $600-$700 above what the warranty covers as a result of State Codes. I asked what State codes he was referring to and he stated that I had to replace a gas line and expansion tank. I informed him that my son was a Master Plumber and looked at the water heater and stated there was no code violations.

1st let's start with the dishwasher, 1st they send someone out who does nothing but take dishwasher apart and say it's my fault it is not moving water up through arms, then sticks screw driver through the filter. Then I complain and get second opinion from company. And they come out and replace latch to open door and refuse to fix the arms that don't spin and the filter which is part of the motor does not turn but all they pay for it the door latch. Now I am going around with the air conditioner, they send out company who diagnosed it from the driveway. They did not have a ladder to get into the attic, then said, "Oh if this other pipe leaks you have a problem," then I pay another fee.

I had a claim for my garage door opener, which I filed online at 5:30 in the morning and that process was easy. I then got a call from the contractor at 7:30 AM and we scheduled an appointment for a later time that same day. Then they came out. They were 30 minutes late but they called prior to the scheduled appointment to tell me that they were running behind so it wasn’t a major deal. They then informed me of what the home warranty covered and what was gonna be my out-of-pocket expenses. They were here for 45 minutes, completed the work, and were gone. So the experience is good. But there have been times in the past where there were some confusion between American Home Shield and the contractor.

I have two contracts with American Home Shield and I’m very satisfied. I had a couple of situations and they were really good and they took care of it. I filed a claim for the outside faucets that were leaking and I feel like the first gentleman who came played a trick on me. He went out and he reduced the water flow from the house so it would not leak. There was then a low water flow in the entire house. He fixed the backyard but he didn’t fix the front yard. So, I called them back and I told the people what had happened and that the guy had not fixed the problem. They said they would send me somebody else, and they did a couple of days later. The guy fixed the issue so I was happy with him.

I had to call American Home Shield a month ago due to my air conditioner which wasn’t pumping out cold air. And then they scheduled service four days later. Fortunately for me, I’ve got a second air conditioner and I was able to pump it up. The technicians then came and they were friendly and knowledgeable. I’ve used them before. The air conditioner has been working good since. A lot of times however, American Home Shield is not so quick, and they don’t get the best contractors. I just had a water heater that went down then the contractor was not very good and tried to hook me for a lot more money. What American Home Shield gave me in reimbursement didn’t even cover the cost of the water heater. So, sometimes, they really make me irritable.

We have five air conditioners at our house, and we had someone come out because one of them wasn’t cooling. He diagnosed the problem within five minutes and had it fixed. The unit was working again in 10 minutes. And then we had another air conditioner that did not come on three days later, and the same guy came out. And it was exactly the same repair and it took about another 10 minutes. Then, when we were in the process of selling our house, the inspectors on the house identified that two of the other air conditioners were not cooling enough. The guy came out, and checked those, and fixed those quickly. It was all really fantastic.

I went online to submit a claim with American Home Shield and it was perfect. The tech from Freedom Heating and Cooling that AHS sent was a nice kid. And all is good now.

I submitted a claim over the phone with American Home Shield's automated system, which is really easy. I always get a followup email, a text message, or both, that they received my claim and then they always inform me to whom they referred the service. The job was scheduled quickly and the contractor came out within a couple of days. He inspected my garbage disposal and determined that it couldn't be repaired. It was the original one for the house and he had it available. He installed it and he was done within 30 to 45 minutes. The garbage disposal has been great since and it's much quieter than the other one.

The air-conditioning wasn’t working properly and kept running all day. I went online to submit a claim with American Home Shield and navigating through their site was straightforward. After filing the claim, it took a day for the contractor to get here. The interaction with him was very good and he was very knowledgeable, and the problem was fixed perfectly. However, I have an issue with the $75 fee. It should be at least about $50. But other than that, the AC is working fine. The equipment is old so I have to be gentle with it.

I had three issues today that I talked to American Home Shield about. One was I never got billed for May. We figured that out and then I double checked to make sure that my well pump was covered, which was. And then I set up a service request for today but they have not come. They haven’t even called to set up the appointment yet. I normally file claims online. However, I have a problem with the options in their website. They do not cover everything that I’ve needed and it doesn’t give me the right option to pick. Also, when I was on the phone, I entered my contract number and it kept coming up saying that that number was not correct and I had to go about finding in a different way. Nonetheless, we’re pleased with our overall experience with them that we keep renewing. I’d tell my friends to do the research and see what company works best for their needs.

I called American Home Shield and submitted a claim for our toilet. Working with their contractor has been great. He talked and told us what he was doing. Since the repair of the toilet, it has been working fine. However, we also had a problem with our air-conditioning and AHS hasn't fixed that problem. Their technician said that our unit needed an air compressor and some type of electrical strip and the part has yet to arrive.

The American Home Shield site was very user-friendly when I had to file an online claim with them because my air conditioner was not cooling. Then I had to file a second claim because it froze up and I did that over the phone. The agent who helped me was very good. The contractors came and fixed it the first time and then they came right out the second. My AC is not big enough for my house and I can’t keep it below a certain temperature, so it’s an ongoing issue. But since the repairs, it is working as expected with it being at the temperatures I’m allowed to. Overall, I’m very happy with American Home Shield. I’d definitely recommend getting a warranty to anyone.

I've been with American Home Shield for a month, but I was with their sister company last year. I submitted a claim online and AHS was very easy to work with. The contractor they sent, ARM Mechanicals, was good. They were very pleasant and professional and they solved the problem fairly quickly.

It looked like my dryer burned the electrical socket on the wall. So, at first we thought it was the dryer and I was trying to figure out if insurance covered the dryer but it didn’t and then we realized it was just the wall. So we were able to get that for an electric claim with American Home Shield and the guy that came in was fabulous. I put in the claim at night and the next morning I got a text message from the technician asking a little bit about what was wrong with the socket or if I could explain to him what was going on. And then he asked when it was good to do the service. He went above and beyond. He went outside to check the electrical box to make sure everything was functioning well and the wires worked fine there. That was a killer deal for 75 bucks so we were super happy.

I call things in with American Home Shield and I had a problem with them once. There were some hose bibs on that were not working properly and the covered items in my contract say hose bibs. But when the person came to the house, he said that none of the three that we had were covered. I told the rep on the phone that it was the problem before anybody came and the girl on the phone said they were covered, and she set up the appointment. I was totally confused by it. The contractor that came to fix them called American Home Shield up too because I said, "They said it was covered and you're telling me they're not." As it turned out, the person from American Home Shield that I spoke to shouldn't have sent anyone out because apparently, when they were talking about hose bibs, they were talking about the connections for the washing machine inside the house. That was the only time I had a problem with them.

A fan motor needed to be replaced in one of my air conditioners. I filed a claim online with American Home Shield and it worked really well. I spoke with the contractor over the phone and he gave me a clear diagnosis. He also gave me a clear understanding of my choices and we reached a good decision to replace the motor. I’m a long-time AHS customer and they have performed according to their contract specifications. Sometimes it’s been good, sometimes it hadn’t, but to me, they’ve never violated the contract and I’m glad I’ve got them on board.

The motor on one of the air conditioning compressors had gone bad so AHS sent a contractor who replaced the motor. And then shortly thereafter, the new motor went bad so they came back out and replaced the new motor with yet another new motor. The contractors were fantastic. They were very responsive, service-focused and had a great attitude. American Home Shield has been great and I feel very blessed. They're on the top of the chart.

I had an air conditioning and also a dishwasher fixed through American Home Shield. It was very easy to submit a claim online. I got a response right away and the contractors has been great. The only one I had a little bit concern was the vendor they used for the dishwasher, the Dell Appliances. They had to order a part, but they had sat on the part a day or two. They didn’t call me until I called them to ask them about the part. And they said, “Oh, yeah, we’ll set up another appointment.” And then it was two days later that they showed up. So it’s kinda delayed it a bit. But other than that all these guys are smart. Overall AHS has been good. I appreciate their quick response and their very systematic process. It works great and I also like their website. I recommend them. My friends have different companies and I’d tell them I have a great experience with AHS. If they want to move and get a better service, I would tell them to move to AHS.

My oven and microwave combination both went down. American Home Shield sent a repairman out to it. The control panel was bad and they could not replace it, so they replaced it with a brand new microwave and oven combination. And then my wife’s Jenn-Air counter top range went bad. They also replaced it and didn't cost me dime, just the monthly payment I make to American Home Shield. If you have any questions about what's going on the claim, you can call them. And if you have to have something replaced, they’ll give you a choice of giving you cash for it or having you go buy one or they’ll pick the one that they have found to replace it with and they’ll take care of everything.

Submitting a claim is never a problem with American Home Shield but the availability to be able to communicate to somebody is the biggest issue that I have. I’ve been with them for seven months and at any given time, I’m on the line for up to 45 minutes. I've learned to contact another number, which transfers me to someone else and I'm able to get a person a lot quicker. But historically, if you call the normal customer service number, you're gonna be on hold for at least 45 minutes. The reps are helpful, but it's just the frustration of waiting on the phone for 45 minutes to get to one of them if you have a question or you need to follow-up.

American Home Shield was perfect -- timely, job well-done, everything was set. My pool runs every day about eight hours a day automatically. It was 10:30 AM and it should be running, but it was not. And in the summer in Florida, if the pool doesn’t run, you don’t have chlorine. Submitting the claim was very simple. The response online is fine. The whole “multiple option” thing asked what the issue was. From the simplicity standpoint, it was very good. There was not much to do. The guy called me that afternoon and asked me what was going on. I said, “The pool’s not working. The pump didn’t turn on this morning.” And he was here, so that portion of it was extremely straightforward.

American Home Shield’s website is very clear and useful. When my refrigerator wasn’t cooling, I submitted a claim online and they responded quickly. The contractor contacted me and came over as soon as they could. But then they needed to order parts and couldn’t solve the problem immediately. The part just arrived and they should be here to continue the repair. I also had a claim for a plumbing issue. But I’m still testing the impact of the repair and I hope the coating can seal the water leaking. But so far, I'm very satisfied with their service. AHS is perfect and I'll recommend.

I recently filed a claim to American Home Shield for my tenant. She had a new fridge come in and the valve behind the fridge was not working properly, so we had to get it fixed. I called in to file a claim and their rep was very good. The contractor for the plumbing issue was very good too. I was very satisfied with him. He arrived on time and he also asked about other issues we're having regarding plumbing. My tenant was begging him to fix something else but he suggested that we place another order. It was really urgent but my tenant agreed to pay for the part. So while he was there fixing the valve behind the fridge, he helped to look at some other issues with them. And I wanna thank him for doing that. He did everything very fast. He instantly found out what was wrong. And he needed some parts so he went out to get parts and came back very fast and he repaired it in no time. American Home Shield is very good and I’m very happy with their service.

I've been with American Home Shield off and on in the last four years and the warranty has saved us a lot of money so far. It's easy to submit claims. You can do it all off your phone. When you get to the website, you just type what you need and click on what you need to be covered. When the shower head broke off from the wall, I submitted a claim to American Home Shield the day I found out about it and the contractor they sent was good. It only took them a couple of days to get out there and had it fixed within 30 minutes. The only issue was that they said they would contact AHS to fix the holes but they didn’t. I had to contact AHS to have somebody come back out and fix the holes. But sometimes, AHS has a long waiting list. The rep let me know that they’ve been busy though and the third time I got in, it was pretty easy.

The air conditioning was not blowing any cool air at all because the fan stopped working and when my husband put the claim in online to American Home Shield on Saturday, we got a text message saying that the contractor would contact us after 24 hours in business days. I waited for a call but it was getting too hot in the house and I called him after almost a week. Once he came out, it was amazing. He looked at it and he knew exactly what the problem was. He fixed it quickly and since then, it’s been working perfectly fine. AHS is way better than what we had and it’s easy to file a claim. The contractor that they sent out was just one person but he was knowledgeable, friendly and good so, we’re very satisfied.

I usually submit claims for American Home Shield online for the convenience. Doing it on the phone is pretty much like a crapshoot as you don’t know if you’re gonna get somebody or not. I had a claim for an air conditioning issue and the process for submitting the claim was easy. The company that came out was responsive and the interaction was good, but they weren’t able to solve my problem. They didn’t go the extra mile to solve my issues so I ended up calling another contractor. While it was an inconvenience that I had to call another contractor, I would still recommend American Home Shield to a friend. I would even purchase the service for additional properties as well. It’s not foolproof as I connected with a contractor that didn’t work for us but I’m generally happy with American Home Shield.

American Home Shield's representatives are usually very helpful. If they’re not sure with the solution, they will give some suggestion that might bring about the solution. And so far, it’s giving good results. We are on our second year with American Home Shield and most of the time, we've had plumbing issues. And I didn’t have a very good experience the first time. The contractor messed up with the cosmetic of the plumbing in one of my bathrooms. But they came and tried to fix it. I really like the most recent guy that they sent and I even told American Home Shield about the person. He was really giving an excellent service.

I turned my AC on since it was getting hotter and the fan wasn’t working on the top. I looked up on the American Home Shield website, logged into my account, and then I called the number. It directed me and asked for the payment. I gave them my credit card for the $75 and they said that somebody will be in contact with me to set up an appointment. I set it up for a day, the contractor contacted me, and then he came. He was great, funny and personable. He answered all my questions and he helped. He also told me I can text him if I needed anything and that was really nice. Thankfully, the AC is working like a charm since it's getting hot out. Everything’s working good now.

I was charged the yearly rate instead of the monthly rate. I've called 5xs to fix this issue to only be told different things each time. First I kept getting sent back and forth between billing and sales. Once that was figured out I was supposed to get my money refunded and the monthly rate applied. Should take 3-5 days. Wrong. It's been a week now and the agent I just spoke to said she's putting the request in again to the accountant. It should take 3-5 days. $439 is a lot of money to be twiddling their thumbs over especially when you are only expecting $39.99 to be withdrawn. Instead of helping me this is starting to cause a hardship and I'm ready to cancel them all together. I am not a happy customer.

I put in a request last Thursday, repair guy out on Friday, turned in information to AHS. Had to call Monday to inquire what was going on. Got the runaround about still needing more information from contractor and contractor saying they sent everything. Part was supposedly order on Tuesday for their warehouse. Part did not leave until Thursday. Called Thursday and was told that the part should arrive on Thursday. It is Friday and no part. This is not even the contractor fault. It is all the AHS. No communication. Would be nice for them to call and let me know what is going on. They are not on my list a good companies today.

When calling this company for service someone will come out and not fix your problem. They just rig it to make it work... You never receive a brand new piece and it always breaks down over and over... Just called a plumber to come and check water pressure and pipes. All the guy did was stand there and stare at hole in the ground... We were told he would call us back and never did. Right now having AC problems and someone came to fix it but hasn't worked right since. Feel like this company is just out to make money and not fix the problems.

DO NOT USE THIS COMPANY. We have been without air conditioning for two weeks with a small baby in the house, and it has been over 90 degrees almost every day. When we first contacted AHS, the first company they assigned to us never showed up, answered or returned any of our phone calls. We couldn’t even leave a message because their “mailbox was full”. It then took 3 more days for another company to come out. I was told the part needed had been ordered that following Monday, but when I called for an update (because I did not receive a call with an update when I was told I would) I was told the part hadn’t even been ordered yet.

The plumber came out on Monday and I had already run tests over the weekend to narrow down the cause of the leak. The leak ceased while the system was pressurized so the supply lines were good. I ran 20 gallons of water through the drain and still no leak. Turning the shower on, the leak appeared 20 seconds later. This limited the possibility to only a few soldered joints that are all behind the tiled wall.

I have been with AHS about 10, fortunately for our family we haven’t had to call AHS for too many issues. I called in a request Friday 6/1/18. Our AC unit was out, mind you I live in Las Vegas. I asked if AHS gave anything toward buying a portable AC unit so we wouldn’t suffer as much, I was told no and that my recall AC will be scheduled soon. I did get a call back about ten minutes later, granting me a one time small reimbursement. Saturday 6/2/18 tech comes out. Determines the compressor is out. June 3rd tech sends his diagnosis 2:30 pm. June 3 I call early in the morning to check on the progress. The representative that was rude and short and advise me that since tech send it through email and not call in, it has not been looked at.

I reported the central air conditioner not working. AHS said they would contact an HVAC company which they did and when it got late afternoon I contacted the HVAC company and they stated it was outside their service area and never bothered to call me. When I called American Home Shield I was informed it had to be turned over to a separate section of the company to find another technician. I found out it might take 24 hours. The problem is that it is almost 90 degrees. I have policies on two houses and this is my first request for service. I am not impressed.

When the outside part of the AC stopped working I initially submitted the claim online with American Home Shield and it was very easy. The appointment that it gave me was four days to have someone come look at the AC. And with it being Texas, I had called to see if there was any way they could get somebody out sooner and the person that I spoke to was really amazing. He put me on hold and called several different places trying to get someone to come out sooner. He made a very good effort but it was the busy time of year and everybody was just booked so that was all they could do. The people I talked to were very helpful, friendly and went above and beyond.

We just moved into our house and American Home Shield has been a blessing since we had it. In fact, I would recommend it. One time, the ice maker on my refrigerator stopped making ice. I logged on to the portal on the website and filled in the questionnaire and submitted it. Usually, they would send a text message that I’m gonna get a call within 24 hours which I do and we set a date. Since they fixed the ice maker, I have no issues. Aside from that, I have issues with my AC system that I'm still waiting for them to come. However, I can’t complain. It’s more of the contractors who they subcontract, and that’s out of their control.

It was easy to navigate through the AHS website. And when I submitted a claim for the replacement of the hot water heater, they just asked me to turn in the receipt and make sure that the plumber was licensed. So, I wrote his license number and his phone number. It was filed good. However, he was a disaster! He lied to me. He is a big fraud and when he came, he said that not only do I have to replace the water heater, but I also have to replace five other things. I am an engineer myself and I told him there was no need to do that. But he said they will not replace the water heater unless I replace those things that will cost me $600. That was a complete rip-off and I hope that AHS won't engage this plumber anymore. It will bring down their reputation. Also, the owner of the contractor company called me and told me that they don't agree with me. Then, I told AHS and asked if they could give me a cash-out, which they did but I haven't got the money yet.

I'm very proud of American Home Shield and all my experiences with them have been very positive. I'm glad that I have the coverage and I recommend them to anybody. An average person does not realize it and thinks that it's big bucks where they pay a little bit each month. But in case something broke, you don’t have to start a hole in your stomach and try to get a second mortgage. With American Home Shield, call them and they fix it. You go on and they save you a lot of money. It's a very good investment for anybody.

Our garbage disposal was blocked up, so I submitted a claim over the phone and my experience with the American Home Shield rep was very good. A contractor came out and did something with our garbage disposal, but shortly after that, the problem happened again. We called and another contractor replaced our garbage disposal. Both of the contractors were very professional and helpful. I’d like to have AHS keep up the good work. It’s good not to have to worry and I know that when I call, it’s gonna be taken care of.

When I got home, the AC wasn’t working. It was hot in the house. I went around downstairs in the basement and checked the system. I wasn’t getting anything to it. I also went outside to check the condensers and it didn’t look like they were running. So I submitted a claim to American Home Shield to have someone come and take a look at the AC. I set up the appointment through the online system. I got an email back saying that somebody will contact me. And then, the local HVAC company sent me a text message that they will be coming out the next day to take a look at the AC.

I've had a great experience with American Home Shield. I went to them because both my brothers and my sister have them. When my ice machine quit working, I submitted the claim online, and it was a simple and easy process. The contractor got the parts in a couple of days and the problem was solved. There was quick communication. The unit is now working like it's new.

My wife called American Home Shield to submit a claim for an air conditioner issue. And she was happy with the contractor that was sent out because he fixed our problem.

I submit claims by the phone because I’d rather talk to somebody than do it on the computer. When my hot water heater went out, I had to have a new one and I was without hot water for about a month. But that was more my fault than anyone else. I was out of town for a while. But when the contractor came in, they put paper down on the carpet so they wouldn’t get anything on that and they installed it in an hour and a half. That was all that it took them to do it and they were very professional and courteous. It was great. I had hot water in an hour. American Home Shield paid for most of it and then I had to pay for some things that weren’t covered.

When the AC turned on and turned right back off, I submitted a claim to American Home Shield and it was my first time doing it online. I got a text message saying that the company would contact me within 24 hours. The contractor called me within the time and scheduled. We had no AC for three days and the service took awhile but we eventually had two window units. They fixed what was really wrong and it’s been working better than it did before. So once they got here, they fixed it quickly and the work was good.

We had a kitchen faucet handle that failed and we need to have it replaced. And the contractor was here within 48 hours of submitting the claim to American Home Shield. The contractor was very work oriented and seemed very professional, and thorough. Having American Home Shield is worth it.

American Home Shield is a great investment. When I had an AC problem, I made an online claim as it was easier than over the phone. AHS sent some people out to look at the AC and my boyfriend took care of things when the contractor did the repair. Since then, the AC is working again.

The fridge had a relay problem. Also, the dishwasher's board went out and there was another problem with the dishwasher. The tech came out and diagnosed the problem. The only complaint I have is that he had to come back multiple times because he had to get approval from American Home Shield for getting the parts or for replacing the dishwasher with a new one, but I was charged $100 for a service call each time he came out, instead of being charged one time for the repair of the dishwasher and the fridge. It was the same repair job and if he didn’t have the part that he needed, then he should have waited until he got the part before he came back out. On the other hand, the appliances are both working since the repair. I also liked the contractor and my experience with American Home Shield has been cool so far.

My experience with the representative when I called in my central air conditioner was fine. And the contractor was okay. He had to come back out a second time and I felt like if he had tested the Freon in the unit when he came out the first time, then I wouldn't have to have them come back out. But the unit is working great now since the repair. This is my second time using AHS and the first time, I had some issues.

I was having some concerns about my pipe and AHS sent out a plumber. The plumber was very good and professional. Everything has been excellent since the repair. I was told that the bill would be taken out automatically but I didn't like that I didn’t receive any type of feedback from American Home Shield. I don't know if they denied my claim or accepted it. I reached out to AHS twice and they said they didn’t get anything from the company that came out but the company said they sent something already. I was back and forth with them twice and I haven't received any information.

We had some outdoor faucets that were replaced through American Home Shield. Submitting the claim was great. And on the day we submitted the claim, the guys that they had dispatched knew what they were doing and did a good job and everything is working great. We had a leaky faucet on the outside and it was spraying water and we were wasting water on our lawn and it’s been a lot better for us to be able to not have a lot of excess water washing around where the faucet is. So the repair was definitely awesome. I’m really glad I got American Home Shield, and I'd recommended them. Most of the time, when somebody talks about buying a house and they’ll say that they don’t really wanna have to deal with any hidden repair cost, I always tell them that American Home Shield will definitely carry them for up to a year on that.

Our AC wasn't coming on at all so we submitted a claim over the phone to American Home Shield. The rep was very respectful and professional. The contractor had a cancellation so they were able to come out later that day. He was very professional. He came in, introduced himself, went and looked at the problem, and he figured out it wasn't getting enough fuse to it. It was the breaker so they took care of that and they even washed it out. It’s very cool now.

American Home Shield sent Bishop Plumbing to handle my claim and everything was great. The fellow that came also came out a couple of years before to fix something for me. I've been with American Home Shield for four years and the service has been good. As soon as you contacted a plumber, they called and made an appointment with me and were right out.

I moved into a new house. The ceilings are low and I'm tall. I was working through the living room and I bumped the chandelier on my head. The whole thing dropped and after that it wasn't turning on. I tried to rewire it myself but for some reason it was shorting out. My wife submitted a claim online to American Home Shield and thereafter, we got a phone call from the electrician telling us the time he could come out.

Our AC was leaking. I called AHS and submitted a claim. I had a good experience. The appointment was quick and customer service over the phone was good, as well. The rep got a lot of details about it. And then, they called me before the contractors were heading that way. However, it was a horrible experience with the contractor.

I had a claim with American Home Shield that involved a dishwasher that was not working. It wasn't turning on so I called American Home Shield and they put me in contact with a local company. The guy from Optimum Appliance who came out to fix it was a very friendly person. He did everything he could to make sure that he was clean and he didn't wear his shoes in the house. He laid out clean blankets to make sure that anything that would have been impacted by the repair was kept clean. It was really nice when it first worked then it started getting glitchy. The dishwasher isn't running through the whole cycle so I may have to call them back. American Home Shield had been really accommodating and I like that I have a home warranty. It's for my peace of mind that I don't have to really worry about going out and buying the new appliances when things go wrong.

I filed a claim with American Home Shield when my dryer was not working and the whole thing went really well. The contractor who came out was very pleasant, friendly and clean. He looked up the dryer, found the problem and let me know that they'd have to order a part. He couldn't get it fixed that day but I suspected that was gonna be the case anyway so I was fine with that. It took five or six days and in that time, I was just air-drying everything. But as soon as the part came in, they called me. They got back out there and my dryer is great now. Also, I had paid the deductible when I scheduled the original appointment and I liked that I didn't have to pay the repair guy. Although I'm not very good with doing things online, I wasn't confused when I used the website so it was good and user-friendly. I was very happy with the entire experience and I'd recommend American Home Shield.

I was at a cookout and I was telling my girlfriend and her husband the problem I was having. And they started telling me about American Home Shield. I had never heard about it before. And then when I looked into it with my husband, I was like, “This is what we need.” We've been with AHS for a year now and we’ve been satisfied customers since. Recently, we had an AC issue. There was a leak. I called AHS and gave them the problem. They connected with the contractor and the contractor came out. He was very polite and very professional. He told me what the problem was, told me what he had to do to correct it and how long it would take. He repaired the problem and fixed it in record time. I was happy with the service.

My dishwasher wasn’t changing cycles and I called American Home Shield to let them know I needed some service. I've gotten some rude contractors before but the gentleman that came was very nice. He told me exactly what he had to do but they had to order two parts and when one came in, they called me and let me know. The other one was back-ordered and when it came in, they called again and asked me if they could come. The man came in and took care of the dishwasher, and now it's working fantastic.

My air conditioner wasn’t cooling. The fan was working but there was no cool air. I called American Home Shield to submit a claim and talked to a claims rep about the issue, and it was a fine, professional and clear interaction I had with the claims rep. The contractor came out the next day. He was professional and he knew what he was doing. For the time being, the AC is working. American Home Shield has got decent coverage.

I was a landlord for a long time in Virginia and I had a very large home. I've had American Home Shield for eight to ten years and they have been reliable. Plus, the reps have been excellent. I called and made a claim on a Saturday and the contractor called me right back. They had a busy day but they fit us in.

When we had an air-conditioner problem, the contractor had to come out and diagnose the AC and see which parts are needed to replaced which have to be ordered through American Home Shield. But American Home Shield only pays for putting the fluids back in. The people that did the work was great, but the lady that scheduled the service was uncooperative.

I am now dealing with a second claims issue with American Home Shield (AHS). I should have left after my previous claim issue was handled (with me coughing up $150 to finally get someone to do their job). My current claim involves my freezer not working properly. Chain of Events: Repairman came to my home and explained the fan needed to be replaced. ONE WEEK LATER, the repairman came and replaced the fan. A few days later I noticed the items in my freezer were softening. I turned the freezer to its highest setting. One day later, ice cream was seeping out of my freezer. I called AHS immediately. 2 WEEKS LATER the repairman came back to my home and told me the refrigerator needs Freon, but someone else would have to perform the job.

This is our second time to use our home warranty. The first time, it took over 6 weeks for our oven to be fixed- I have a family of 6 in my home. Three things needed to replaced, and we kept getting jumped back and forth between the contractor and AHS. What each group was telling us was completely opposite. Now, we have had a broken dishwasher for almost 9 weeks. The first contractor they sent kept saying parts were sent broken and he couldn't fix it. SO we requested a new guy.

This is the worst company I've ever dealt with. All last summer my AC would only cool to about 85. Sent techs out a bunch of times. Never fixed it. This summer, same thing. The AC is 15 years old and needs replacing but because it's still on its last leg, I have to burn up. If I could give 0 stars, I would. Please don't ever use AHS.

If I could rate zero stars I would. Our first couple experiences with this business has been a mess. After a full day of not being able to make contact with anyone by phone ("due to systems being down") we finally received a call back to fix our stove. We communicated two issues ((1) burners wouldn't turn on and (2) the exhaust fan was not working) - the technician comes out and literally spends 5 min looking at the stove and states that he doesn't know how to fix. After a $75 charge and now I'm working on the stove and manage to fix item #1 on my own.

I submitted two claims, one claim submitted 20 days ago, still pending, not sure what is happening. When contractor left 20 days ago, he said, he needs to order a new part, not still no update. I submitted a claim 3 days ago for a pipe leak in the bathroom, someone came today, took some pictures. And another pipe leak in the basement, they also took some pictures. And right after the contractor left, my case was marked as completed. I was surprised, there is no resolution given and the case was marked as completed. What is going on?

Every time I talk to AHS, they've been super nice. Recently, my air conditioner wasn't cooling and needed some Freon. Cote's Mechanical came out and did the service. Since then, the air conditioner makes my house a lot cooler. We've been with American Home Shield for 15 years and would recommend them to everybody. They’ve taken care of all of our problems and have sent out people who knew what to do.

The problem started last year. Our heat went out and the part that's outside was only using emergency heat so we had some guys come out and fix that. When they had fixed that, they didn't set it up the way it was supposed to be. Some of the contacts for the wires just melted the wire completely. It overheated and it killed our air conditioning. We had the guy come out and he fixed all that up and got it all done, put in the right parts where it was supposed to be and hooked us up. It started working as soon as he finished. It was high 80s in the house but after he was done, it had dropped two or three degrees already. We didn’t have any problems at all since then.

We just got American Home Shield in March but I had them in the past, and they've been great. But currently, this plumbing thing was just a whole debacle. They would tell us that they would call us back but they wouldn't. It was just like night and day from the first house to the second house. I feel squirted away. It was just a mess the whole way around. Regardless, it was all taken care of and I'm paying another plumbing company out to do the work. It was all done in time. Hopefully, if we ever need them again, things are gonna be much smoother.

The capacitor in our air conditioning unit was bad, so we submitted a claim online with American Home Shield. The online site which was straightforward and very user-friendly. American Home Shield called within 24 hours and they had the service appointment set up. In the past years, it has been much longer than that. But this time, everything happened quickly and we didn’t have to wait weeks on end before we got an appointment. The contractor was very pleasant and seemed to rectify the problem, and our AC's capacitor has been working since the repair. I've referred American Home Shield to others and I'd tell people to try them out.

I had some issues related to my room's electric heater and I bought an exhaust fan. I went to the website of American Home Shield and made a service request, then I received a call from the center to book and schedule an appointment. After four days, a technician showed up. He investigated the issue and said that he needed to replace some parts. In the following weeks, he came with the new parts and installed them. He was really good and the heater is working fine now. Along with the heater that was not working, he also checked the other heaters to make sure there was nothing wrong with them, and that was a good thing. I have already referred a couple of friends to American Home Shield because I was very happy with their service. I was able to solve my issues very quickly.

It's been over a year that I've been with AHS and I would recommend them anytime. I had an AC claim and they were very good. They were so pleasant and thoroughly explained things. I did not have any problem with them at all. I had asked them to please call me so that I’d know -- I have dogs and I like to get the dogs put away. And they did call me before they came. The only problem that I had wasn’t really with them. I had to buy a good bit of Freon, and I wanted them to fix the leak. They explained it in depth to me about how you have to replace some lines and you get into a big deal and then you’re almost better off to just replacing the unit.

When I moved in here, I had a service done to my two air conditioners and the technician told me that I needed to add coolant to both of the units. So, I called American Home Shield and told them about it. They sent A&R Complete Service Corp. to check the units out then their guys just measured something at the meters and said that I didn’t need to add anything to the units.

Both of our air conditioning units went out on Friday and we submitted our claims online through our American Home Shield account. It was easy, very straightforward and self-explanatory. It wasn’t a full 24 hours before they got with the contractor to give us a call and to schedule an appointment for today. The technician was scheduled between 12:00 and 5:00. He called to say that he could come at 10:00 and he did. He fixed the problem, got everything running and we were cool.

The rep that I talked to over the phone was very nice when I filed a claim with American Home Shield for my air conditioner. They sent the contractor, Integrity Air Conditioner Services, and the technician was very personable, friendly, professional, and nice. He asked me what was going on and checked everything out. The AC kept shutting itself off and he said there was water build-up. He was able to fix it and my AC has been perfect since the repair. Having a warranty on my property is very important since my husband passed away because he did all of this stuff. In getting a home warranty, I’d highly recommend American Home Shield. From my experience so far, they’re reliable and trustworthy, and the people that they send out are very competent to do the job.

I called and said I heard a marking sound and AHS sent a technician out. The technician walked around and looked. We re-simulated the sound and he said there's nothing he can do. Tighten the toilet on the other side 'cause there were two dripping sounds. But he didn't tighten the toilet in the other bathrooms, anything. So on the internet where you can go in and it says, "Hey, is your problem resolved?" I put no. So they re-dispatched him. And the same tech comes back out, he looks all around and he said, "Well, if you don't see any signs of damage, we don't cut into it. It has to show something." He said, "You see it, you see it", and I knew exactly what he meant. But by then, if it's something leaking and he haven't checked anything then I've got damaged. So he leaves, "If you see damage call us back". I said, "Okay." So, I did. I saw it's the ring comes up. And I go, "Okay, there's a ring in the line, on the other bathroom, there's a ring here. There's still ring so get them back out here."Of course, I still have this problem so then they come back.

Our kitchen and bathroom sinks were constantly leaking. I logged on to the American Home Shield website and typed in the problem and my request. Then they called me back and said that the plumbing company was going to call me to confirm an appointment and tell me who was gonna come out to perform the service, which the plumbing company did.

I typically submit my claims with American Home Shield by calling in. I had a great experience with the AC claim I filed with them. The AC guys did great. They came out the next day and fixed stuff right on the spot. They were very professional and very timely, too. However, I have made at least a half dozen calls for the refrigerator and the dishwasher, but nobody had ever called back or followed up. And apparently, nobody wants to work on our dishwasher or refrigerator and American Home Shield said they assigned it to some company. At some point, I got an email that gave us the name of the work people, but nobody ever contacted us. I’ve followed up on both of those multiple times and I’m told different things at different times. I don’t have an endless amount of time to keep calling and checking on it every day.

Our AC was not cooling down. I went online and filed a claim to AHS. The experience was good and the site was pretty easy to get through. They got a hold of me pretty quickly but the contractors weren't able to come out 'till the beginning of the week. But the experience that we had with the contractors was very good. The performance of the AC since the repair has been good as well. I would recommend AHS.

I made a claim over the phone and spoke with a representative from AHS. They were very helpful, though there was one confusing thing. I got a text from a company that wasn’t coming out, and I had to call AHS back 'cause I'd already gotten a confirmed date and time but another company texted me some information with the wrong date. But I had a plumber come out and he was great. I would recommend AHS and I only wish I had gotten it 10 years ago.

When we first moved to this place, I had to put in a service request with American Home Shield. I just called the phone number and I was wishing I have a speaker phone so that I could go about my daily duties because I was put on hold forever. And then, when they finally picked up, it also took a long time. It's way easier to do it online. You just put in the information in the website and you get an electronic confirmation so that you know that your message was received. However, there were some sorts of mix-up in one of the times I filed a claim online. It was for a previous condition but it was not a repeat service call. It was a new one but it was a similar trade, but by the time the message got to the plumber, they had been told by American Home Shield that it was for an existing issue.

We were selling our house and the buyers wanted some things done to it, so we submitted claims online with American Home Shield for plumbing, electrical, and HVAC issues. Everything was great with the service of F6 Plumbing, the contractor that AHS sent out. They were friendly, helpful, and on time. Everything has been good with AHS.

We were having all sorts of backup in the kitchen sink and the garbage disposal unit wasn't working. The sink was not draining and the dishwasher was backing up and spewing water out into the sink. I love that I have different ways I can file a claim with American Home Shield. I filed a claim online since I love the accessibility and I got assigned to one of their local contractors. I clicked through on my smartphone while on a train ride, then I got a phone call an hour later, and I was able to schedule an appointment with the cheerful and charismatic contractor.

Originally, I had this subsidiary company that was associated with American Home Shield and I never realized that it was a different entity. The other one that was located as a subsidiary of AHS was terrible and awful so I dropped them after two years because American Home Shield covered more and the prices were good. When my wife fell over the door on the dishwasher and bent it, the gentleman that they sent was able to fix everything manually and it worked. The interaction was very good and everything was perfect. When I submitted the claim, I called them. I like it better than going online and in case it breaks, I'll call them again. It’s very easy and I like the way the payment is. They take the money out the next day in case you cancel. I did once when I thought the ice maker in my fridge broke but it was just blocked so the way they do it is good.

I had a refrigerator replacement and the experience submitting the claim to AHS was quite pleasant. The interactions with their reps were awesome. They guided me through the process to submit my information to get a replacement and the whole process was very user-friendly too. The technician that came out was awesome as well.

I had a stoppage in the bathroom and I filed a claim to AHS, and the rep that I spoke to on the phone did everything. The interaction with the contractor was professional and he knew what he was doing. American Home Shield's service is awesome and excellent. The contractors that they use are really good too.

We've had American Home Shield since we had the house in 2005 or 2006 and my experience with them has been great. We've only had to call them three times since we've had AHS but each time, everyone's been really professional and did their job very well. Recently, the refrigerator was leaking and it was making this sizzling sound in the back like it was frying. I filed a claim to AHS online, which was awesome, and the technician was able to repair it. He said it had tangles at the back and the water was dripping on the coils which was making that frying sound. Since then, my ref has been working perfectly.

I was with American Home Shield for a long time and then I stopped for a while. I paid it monthly with the house payments and when we paid the house off, I didn’t pay the premiums anymore but I started back last year. When I submitted a claim for plumbing, everything was good. Absolute Plumbing Plus was here when they said they’d be here, got the job done and did it right. Also, the interaction with them was very good. I will recommend American Home Shield.

The technician had me waiting around the house all day long. I was told he would be here between 1:00 and 4:00, but it was about 7:30 that night before he got here. He said he got behind due to the weather. It was pouring down rain and he was out there working on that thing in the rain. When he left here a little after 8:00, he said he had one more stop to make. But other than that, he was good and professional. The technician said he put a little Freon and then did some other work to it. The air conditioning unit had stopped cooling and one of the lines had frozen up. But the unit has been doing all right so far. It’s just an old unit.

On the day that my wife called American Home Shield, submitting the claim was straightforward and they sent out a tech. When he showed up, I was home and I was happy with the service. He fixed it and he was quick. Since then, everything has been working fine. AHS is a good company to get a home warranty with and we told our friends about it.

The refrigerator was leaking for a while and we thought it was the filter so we changed it and did a lot of things. Also, I wasn’t sure if my sink was leaking and I couldn’t tell if it was leaking through the back. I was afraid of any kind of moisture getting to the wood. So, I finally called American Home Shield and they sent the contractor the next day. Supertech Appliance Repair, the contractor, told me that the refrigerator was frozen on the inside of the freezer. They took a little bit to figure it out, but they did a good job. He told me that sometimes, by pouring a little bit of warm water, the ice will dissolve. It might not leak but if it’s something more serious and it’s leaking, I should call AHS. Usually, I just tell them what’s wrong then they work on it and I find that it’s working.

I’m very happy with the service at American Home Shield. I’ve never had bad service whenever we used them in the past and ever since. Whoever they send does an excellent job. I usually call on the phone, though I tried it online and it wouldn’t go through for some reason. So, it’s easier for me to wait on the phone even though I have to wait a long time. The oven door handle recently came off my oven, and I called AHS and they hooked me up with a contractor. The contractor called me, we made an appointment and they ordered the part on a Friday. It took a couple of weeks, but they located it, came out and put it on. We've also done a couple of garbage disposals over the years and a hot water dispenser, and the service has always been great. We even had a microwave that went out and they told us what to do, and we did it. I recommend them all the time.

AC unit has been out since May 26, 2018. We had two technicians come out and say the same thing. The coil needs replacing. AC company has sent American Home Shield the diagnostics test electronically and they have talked to them directly. We still have not had the coil replaced. Everyone is blaming each other but we are suffering with no AC.

AHS is by far the best of 3 different home warranty companies I have used. They can be a little hard to contact, but they stand by their contract agreement and have been very satisfactory for us. The contractors that have performed repairs in my home have been excellent.

Long story short, a lot of the work on our new home was "just for show" and wasn't done properly - including a high-power electrical line from the back panel to our utility room that wasn't buried or otherwise protected, a toilet that was plumbed-in incorrectly, p-traps missing from under the sinks, etc. Well, we called AHS as soon as we realized the electrical line was exposed, and the tech explained that it was improperly installed. Here's the catch: It was "working". Because there was no "failure" of the appliances, AHS refused to fix it. (Even though "improper installation" is covered under my contract.) Four months later, this LIVE power line was hit by a lawnmower (and could have seriously injured or even killed the young man pushing it).

I recently had a problem with my AC unit and put in a request for service. There was a charge of 125.00. I received an email stating that a contractor would contact me within 24 hours. Twenty four hours later I did not receive a call. I called AHS again and was told if I didn't hear from contractor in 4 hours to call back. Four hours later still no call. I was then told that another company would contact me within 24 more hours, that didn't happen. I again contacted AHS and was authorized to use an outside contractor. I had to pay a service fee upfront to this outside contractor of 95.00.

We had a leaking pipe under the sink behind the wall. We could hear it, but we couldn’t see it. We submitted a claim with AHS and they sent out the contractor the same day which was really important since it was behind the wall, we had to shut the water hose to the house to prevent damage. Without water in the summer in Texas is not that pleasant. The contractor had to cut into the wall and cut a small place as possible, so it’s not that noticeable even if you are under the sink. He got it fixed within a couple hours after he arrived. He did a great job.

My air conditioning didn’t seem to be cooling correctly so I had to file a claim after a day or two. I called it in to American Home Shield and Three Brothers A/C and Heating came the next day. My husband met them out, they took care of the issue, and he didn’t complain.

American Home Shield gave us good service when they did our air conditioner. Last year in September, we had the same issue and there was a company who replaced both of the coils in the unit. It was a brand new two-year-old unit. They also replaced the Freon for both of the units. When I turned on the air conditioner in April, it wasn’t cooling the house and when I called American Home Shield and they said I have to fill out another claim, I asked why I had to file another claim when it was the same problem.

I called American Home Shield to submit a claim and to get an air conditioner person out. The interactions I had with their reps were good when I got to the third level. The first couple of ones weren't very good. I had asked for a specific contractor close to the house. They're a Carrier dealer, which is the unit I have, and that didn't work out. Eventually, I got to somebody who made the decision to get there. The technician was great! He was from WCU Services out of Bastrop, Texas. They came on time and he even beat me as he was already here before I got here. They knew what they were doing. They fixed the problem quickly and explained what was going on in a professional way. If anyone asks about American Home Shield, I would tell them to go with them.

We had a refrigerator ice maker that was not working and American Home Shield had me contact Sears, who literally told me that they don't go into this area. So AHS found somebody that could do the work. Then on the very day when the techs were supposed to show up, the techs called and canceled the appointment. I called AHS and talked with a representative and got another appliance company that came out and did the work. The tech came out right away, looked at the ice maker and ordered the part. It was a much more pleasant experience than what I had with Sears. We had another refrigerator that was acting up and he told us that it's probably a maintenance problem. And we were able to do that to the other refrigerator and fix it ourselves. He went above and beyond the call of duty there.

Our upper icemaker was not working properly. I filed a claim for it with American Home Shield online and it was easy. The contractor that they sent worked very efficiently, figured out what the problem was and determined that a part was needed. He ordered the part and installed it when it came in. I was a little disappointed though when I went on American Home Shield’s website to download a copy of the receipt because I needed it for a home equity loan and I couldn’t.

The washing machine wouldn’t pump and I submitted a claim with American Home Shield to get it fixed. The contractor that was sent out to help us was knowledgeable. When they went in to check the washing machine, the transmission was spitting oil all over the floor. The technicians fixed the washing machine right away, although they first had to get some parts. They knew what they were doing and they did it fast. They didn’t make a big mess and cleaned up everything when the repair was done. The washing machine is working much better since the repair was done and my wife loves it. American Home Shield has been good. Think about how much money you're gonna end up spending elsewhere if you don’t get a warranty from them. Spending your money now is better than spending it later.

When I turn on my air conditioner, after it got to 100 degrees, it wasn’t blowing any cold air out so we kept trying and trying and finally I said, “Well, we’re gonna have to call somebody to come and look at it.” I filed the claim with American Home Shield online and the contractor kept in touch with us. As it turned out, he was also the owner and the only operator of that company. His wife had had a heart attack and was in the hospital so they had to delay it almost a week. But it was okay. The temperature cooled down about the same time so by just using our ceiling fans we were fine.