American Home Shield Reviews

I submitted a claim online to American Home Shield and the contractor, Lang’s Locks, was good but they were just gonna do the lock part, not the knob and all. So, that was a little confusing. When I talked to American Home Shield, the rep thought that was odd too. But then she read it in the contract and that’s what it was so that was okay. I’ve had a good experience with the AHS reps and they were always ready to answer questions. I've been with American Home Shield since November of last year when I bought my condo and everything has been positive so far.

Have been dealing with American Home Shield for 2 weeks now to try and get my pool filter fixed. Each call puts me on hold for 20-35 minutes. Have been trying to get a cash in lieu payment as I can get a whole new filter from my pool people $300 cheaper than the pool company that they sent me. The pool people were very nice and told me they could fix it for $600 or replace it for $1200. I have been trying for a week now to get a quote from American Home Shield. First I was told it would take 2 days, then when I called after 2 days they told me 3-5 days. When I called after 5 days I was told another 2-3 days by Amber who seemed to be reading from a script and kept repeating the same lines over and over.

Our air conditioning went out and we had a contractor that's affiliated with the warranty company come look at the unit. We pay $60 dollars a month for coverage and after the inspection of the air conditioning unit we were told that it would cost us $1500 dollars to get it repair. What am I paying monthly for. I will be canceling them ASAP.

After 3 months, dozens of calls, and multiple excuses, my issue is still not resolved. Bear with me, it’s a long one, but the fact that the story is long, should tell you that this company does not care about their customers and they have no interest in replacing the items that they supposedly cover. Here is what has happened:

I have never had such terrible customer service in my life. When I call I am often on hold for 20 minutes for them just to tell me their systems are down and to call back later. I have also been "disconnected" several times with no return call from the person I was speaking with. The electricians they sent were inexperienced and left gaping holes around the outlets they fixed... I have been desperately trying to get my AC fixed for over a month but the contractors they use don't know what they are doing and don't show up half of the time.

I FILE A COMPLAINT WITH THE BBB. I bought a home warranty with my home in 2014 (September) with a service fee of $75.00 starting every year. After that my central air unit have not been cooling. The first year they sent someone out to charge it up but we had to pay for each pound of Freon they use. The next year we come then they back out and the same people came. This time they found a leak and we had to pay for the Freon again. 2 weeks later it stopped working again. They claim they found some more leaks and we paid for Freon again. 2 weeks later it was out again. Taking this is in July in Alabama so they sent out a senior Tech out this time. They check the inside piece and it had to be replaced it. That took 2 more weeks.

We had to have our gas oven's control replaced. We submitted a claim with AHS and it was easy. Then, the contractor who came out did a good job and the oven's working great since the repair. In fact, it's better than before.

We always recommend American Home Shield. It's real quick to submit claims online and we pay upfront. But when the air conditioner goes out, we're sometimes waiting up to five days to get it fixed. That's the only thing that I ever really see as a problem, especially living in South Georgia. There's rarely somebody readily available. But this is the third year in a row that we've had Freon done here and the contractors themselves were pleasant. We live in an area where nobody is ever on time but they showed up pretty close to on time. Our AC wasn't working and the temperature wasn't getting cold. The contractors explained everything and the technician fixed the AC. That was three months ago and the AC has been going great since then.

We've been with American Home Shield for 10 years now. They're very efficient. Anytime I have an issue, they always try to correct it. Basically I call, they have a guy come out, and they fix it. It's a really easy process. Most recently, my electrical outlets weren’t working. We did the online thing and then the electrician came. He was really nice. He fixed the issue and now the outlets work great.

When I submit a claim to American Home Shield, I do it by phone as I have found that I get a slower response time when I do it online. When I talk to a human being, it seems to work out better. I usually get a response within a day based on my experience. As far as American Home Shield goes, it has always been a pleasant experience. I had issues in the past where I did not have a good service from a different air conditioning company.

I had a new purchase of a house so I got a home warranty from American Home Shield. I've been with them for 6 months now. I submitted a claim over the phone when the blower motor on the furnace quit working. The contractors were pretty good. They were the ones I wanted and I didn’t realize until I made the contact that I didn’t have a choice and who it would be. The contractor was very knowledgeable as well. He figured out the problem pretty quickly and he knew what it took to fix it. It worked out great.

We had a sump pump go bad in all the rain, and I called Home Shield to submit a claim for it. Their representative was fine, but it took about five days for a gentleman to come out here, which was a little lengthy. And if it had continued to rain without a sump pump, my basement may have been flooded. When the young man came out and checked the sump pump out, he said it was bad and we needed it replaced. I knew he was bringing the lowest type of sump pump that Home Shield gave to replace it but I had known from friends that had Home Shield that sometimes, customers can get an upgrade. So I paid the young man for the upgrade and he came and put a heavy-duty one, which was what I wanted because very inexpensive sump pumps don't last and I can't afford to put a product in here that I don't feel conformable with.

I placed a claim for a side by side refrigerator for about the 50th time. I don’t necessarily blame American Shield. I blame the contractors who just don’t know their job. They can't repair it. It took three weeks to repair the clothes dryer because they didn’t know what they were doing. After much ado a different repair company came yesterday for the side by side refrigerator. But it must have been at least six times beforehand this year and they still can't get it right. This repair company reckoned there's five new parts that need repairing so it's probably better to replace the whole thing. With 95 degrees of heat, we have no fridge or freezer and we've had to throw most of our food out.

I had a problem with my toilet. It would flush but with a loud noise. The contractor from AHS was very easygoing and got right to the problem. And since the repair, it has been working well.

We just bought a house and wanted to change the locks. We made a claim to American Home Shield online and then I got a phone call. I waited three days for someone to come out to our home and that was pretty quick. The technicians were pretty good. There were two guys and one was an apprentice. I liked the good conversation about random stuff that we had, and they did the job pretty quickly.

I've been with American Home Shield for three years now and everything’s been fine so far. I generally call in for claims and it's normally easy. They let me know before if I wanna do online with them but they’re generally good about getting me someone to call back within a couple hours. This time, I had a leak underneath the sink and it was all easy-peasy. The gentleman who came out was excellent. He was clean and efficient, and he could not have been nicer. He had the parts in his truck and he took care of it all for me on the same day. It's all good now and the company is definitely one that I would use again.

I filed a claim for the air conditioner online and then the representative I spoke to was absolutely incredible. I didn't have any problems at all with the contractor who came out and everything seems to be working fine since our repair.

I had experience before with my pool heater and AHS told me they would send somebody out here. The contractor looked at it and he said because I had a chlorine dispenser on the unit they couldn't replace or cover it. He told me they would put the claim in. He said he didn’t see that there was gonna be a problem but he couldn’t answer for the insurance company. Then all of a sudden, that became a problem. So I felt like they were just looking for loophole not to pick it up. When I called back the girl really didn’t explain it clearly. They read the paragraph or line under the contract and I’m not a lawyer. That shows they did their homework. But I wasn’t too happy with the end result because I tried to explain that the chlorinator was never used.

American Home Shield is a pretty good home warranty company that looks out for their customers. Every representative I have spoken to on the phone has been friendly, accommodating and respectful. And the companies they've been sending out have been doing a good job of taking care of the problem. However, with my most recent claim with them, I wasn’t satisfied with the customer service I received. First of all, I had to wait on the line forever before someone would actually pick up to help. And I’m not sure if it was totally their fault but they sent out a company to work on a leak that I had but they didn't and couldn't do anything. They just told me to call back American Home Shield and let them know. So I did and American Home Shield assured me that I would not be charged an additional $75 fee because the company was not able to do anything.

The garbage disposal unit wasn’t working and it was making funny noises. Usually, I called American Home Shield to submit a claim. The garbage disposal unit has been replaced and the new unit is working fine, but it started to make the same noise that the old one did before it went out on me completely and it sounds like there's something loose in there. I'll call AHS back and see if the contractor can check the new garbage disposal unit for me before it goes bad too. The contractors that have been sent out have usually been awesome. If I couldn't get a hold of them, I left a message and they responded quickly. I've already recommended American Home Shield to a couple of people.

When we turned the switch on our ceiling fan, it just turned once and it stopped. I went to American Home Shield and I filled out the claim online. I'm expecting Mr. Appliance of North Central Ohio to come now anytime -- they said 10 to 12 today. At any rate, when contractors come out, they are really good. Also, yesterday I recommended AHS to one of my friends. The company is good and helpful, and having them saves money.

I called American Home Shield to have the bottom ice maker on my refrigerator fixed and the contractor they sent was great. They ordered the wrong part initially and so the completion was delayed. But when the right part came in, it was changed out and it worked fine. We've had really good people that had come. The previous experience I had was with the water heater that went out and they had to change the water heater.

When our air-conditioner wouldn’t shut off and kept on freezing up we submitted a claim online with American Home Shield. There have been two to three people who came out here trying to figure out why it kept on freezing up, and one person said it was a leak and they fixed the leak but it turned out it didn’t. So this guy found a different leak. Since various air-conditioner people been out here three or four times in the last two or three years, they finally recommend us to get a whole new unit and they had that done within less than two weeks.

Our refrigerator had a leak from the bottom and we had it repaired through American Home Shield. My wife submitted our claim on the phone and the feedback I received from my wife about the contractor was all positive. The issue ended up being a clogged drain line and the contractor was able to resolve that in one visit because he didn't have to order any parts. You ought to consider American Home Shield.

When I first sent the claim in for our refrigerator, it was assigned to A & E Appliance Repair and the contractor never came. I had an appointment scheduled for the day after, which I thought reasonable. It was supposed to be sometime afternoon but until 5:00, there was nobody here. So I called Home Shield who then put me on hold and called A & E. We were told that the technician said that I refused him at the door. But that was not the case. My driveway's over a quarter mile long. He wouldn't see the house from the street and I have a detector on the driveway so I know when somebody is coming up. It never went off and we were home all day. He never came to my door. So the representative tried to reschedule it but it was gonna be a week and a half later and that was not acceptable. I told her that in fact, I didn't want A & E to come again and I asked for somebody else.

We asked American Home Shield to fix the AC, so they sent a technician. However, he asked to do something that’s unreasonable at that time, so AHS said they were gonna send another guy. They sent another contractor the next day who fixed the issue right away. The first guy was gonna charge AHS around $400 or $600. And then, the technician that fixed the issue, we paid him around $800 out of my pocket because he said, "American Home Shield don’t want to do it, so you will have to do it out of your pocket and then they will reimburse you." But nobody called me. We tried to call them many times and every time they say, “Oh, we cannot talk about previous services because system is down, but we can take new orders.” So I’m still waiting for them to call me back to see how they're gonna do this. The AC is working great but I’m not satisfied at all with this last service that we did with them.

We were going to sell our house and one of the inspections revealed that we had cracks east of our furnace, so we filed a claim with American Home Shield and that was very simple to do online. The contractor called me up and he came out and took a look at the problem. He figured out what needed to be done and he handled everything. He was there the next day and he had a whole new furnace, and he brought two furnaces. Inspections were done again because of the new furnace. Everything went well and the entire experience seemed good. Signing up with American Home Shield is definitely worth the cost as you never know when those little things will crap up.

When I went on to the house to look at some cable wiring, there was a pipe that appeared to be completely disconnected from the rest of the house. I called American Home Shield and they set up for a company to come out, but then they had no availability for two weeks. But, they were able to get Bay Mechanical in quicker. I had the general manager out to my property. He was fantastic, super nice, took a look at the HVAC for me as well while he was out there just to make sure that there were no issues with that that they would have to come back out for. He took care of it all in one appointment and he said he was perfectly fine doing that. Since the repair, there were no issues at all. And so far, AHS has been fantastic to work with.

American Home Shield was recommended to me by the realtor that sold me my house. She had used them for a while and she had great experience with them. Since it was my first home, I went with hers and now, I have been with American Home Shield for over 10 years. Filing claims is easy. I do it online and I usually get a call within 24 hours, sometimes less. They’re definitely reliable. You get most things covered but just make sure you pay attention to what’s not covered.

My garage door opener claim was the only one that didn’t go real good. When the garage door people called and asked me, I told them that the garage door was working but that the cover was falling apart and it almost hit my car. So I needed a new cover for it. But when the guy got out here, he said they can only fix it if it's broken, not if it's falling apart and still functioning. Why were they wasting my time if they were not gonna be able to fix it? If that’s the case, they should have said they don't do that and that I'm gonna have to replace it myself. I would've gone, bought one and put it up myself.

I was having some problems with the installation of ceiling fans. It was installed and it started working but it stopped. It happened in two different floors so it wasn’t the fan. Also, on the same side of the house, the light at the end of the walkway periodically stopped working and then started again. It was a home that I purchased last September and I wanted to have American Home Shield come and check things out. I called them to submit the claim and the contractor came in and checked everything out.

I have been pleased with American Home Shield. I had a leaking freon issue and the first company that they were with was not good. However, the second company was awesome. The first company contacted within 24 hours, but then they never followed up. You can't live without AC here in North Carolina. Then I called and AHS canceled it and we went with the next one -- Comfort. Comfort was really good and I would give them a 5-star. I liked their customer service and quickness. They could come the next day. They are working from sunup to sundown, and I can see where people think that if they have to reach out and contact somebody in 24 hours, then they can wait a month to get in touch with them. But, that was not their mentality at all.

I had an air conditioning issue and submitting the claim online was okay. American Home Shield was very expeditious about referring a contractor. But once the contractor comes, that's where the problem is. AHS sent some people who came up with some argument that didn’t make sense. They were trying to find some avenue to stop or reject the claim. This makes economic sense for everybody because if AHS rejects it, then the contractor has to do it on their own. They said it wasn’t covered so AHS sent out a second opinion. The second party came and they’re working on it. It’s taking a little bit too long. I’m working with AHS but they are hard to deal with.

We had the AC running but it was not cooling the house so I submitted the claim to American Home Shield and I did it online. It was easy and I got the response I needed. My cousin let the contractor in and she said it took him five minutes to find the problem. It had something to do with the electrical. Something came loose and he was able to check it and put it back together. I would probably be homeless if I didn’t have American Home Shield. i recommended AHS yesterday to someone and gave them the company info.

I've been with American Home Shield for seven years and they've been great. I called them when my washing machine was making some knocking and ticking noises. It also wasn't turning and they came right out to get the problem. They're always on time, quick and fast. It's a great service to have a warranty protection.

My showers wouldn't drain and my toilet was overflowing. There was a clog. Submitting a claim online to American Home Shield was really easy. I submitted a claim in the middle of the night and their contractor contacted me first thing in the morning. The first time, he came out and snaked it. However, he had to come out again and the next time he had to snake it but then he used the hydro jet. He put water in and put a camera down to see what was blocking my drainage. Since then, everything has been working excellently.

I've been using American Home Shield for several years and it's good. I filed my most recent for my dryer that was not getting warm enough and was not drying clothes in a timely manner. After I went online and submitted the claim, I got a text message of who is gonna come. The contractor, Hays, called me and set an appointment up, and then, they came and had to order some parts. And it took about 10 days for them to get the parts and they came out and repaired the dryer. I was very pleased with the contractor. They were really nice and they were on time. All in all, my experience with American Home Shield has been great and my policy is due to be renewed in August and I will renew it. I have also recommended them to friends and family.

Submitting the claim was easy but I found out that there weren't any manager since it was on a weekend. I had a one-year old and it was hot outside and the air conditioning is not working. Some people were helpful, but some people weren't. They sent somebody out who didn't know what they were doing. So then we were rushing on a Saturday trying to get somebody else out. But all in all, it ended up getting fixed. But I ended up having to buy a window unit to get everything handled. I had to stay in a hotel at first night because we weren't sure what we were doing. We weren't well informed. They told me that they would help a bit with the reimbursement of the window unit and someone called me and left a message saying they will call me back the following day. But she never called me back and she didn't leave a phone number.

Second Opinion Plumbing came out a day after I filed a claim with American Home Shield. They were better than anybody AHS has sent that live locally here in Pahrump. AHS' rep was very good and the contractor they sent out was courteous and on time. I'd rather have him out for anything than anybody else. Overall, I was satisfied with American Home Shield and they should continue to use the same company.

I have been with American Home Shield for five years. My house is aging and all the components of it are old, so I did not want to get hit with a big bill. Air-Max came out to fix our AC that was not cooling off in the upstairs of the house, and then they were able to replace the actual the vent plate, and that had it working again. Submission of the claim went well, and the contractor who came out was very professional. He got in and out and did what he had to do. So, I was very satisfied. Everything’s working fine and we are able to sleep now. AHS is good.

I had a leaky water tank and the property manager submitted a claim to American Home Shield. He did it online and the contractor, Gator Drain and Plumbing, was there in two days. The renters took care of it, sent me pictures and everything was fine. AHS has been down there several times already for different issues and I’m happy with the service. If things go wrong, it gets taken care of quickly and I don’t have to go out searching for somebody so the warranty is very valuable.

We got the warranty with American Home Shield when we purchased the house, so the seller paid for it and it worked out great for me. When I submitted a claim online for our leaking dishwasher, it was simple. The contractor came quickly and when he got here, we had a great interaction. But he got the wrong address and he was an hour and a half away so I called and gave him the correct one. AHS works but you gotta balance the cost over the potential benefits but it worked out fine for us.

Only fixed a couple items and left us holding the bag for all the other items of cost. We just moved in a year ago so there were issues needing to be dealt with. They fixed the microwave from 1985 and the starter to the oven that was delaying the start of my oven by 45 minutes to now just 20 minutes. Then they attempted to fix the freeze seal and just made it worse and now I have icicles growing out of the roof of my freezer and they say they won't fix it anymore. That they are done fixing it. So basically they ruined it and never addresses the knocking and pinging my refrigerator is having. They denied that service for whatever fine print they could get away with.

On Wednesday morning 6/20, I noticed small leak coming from the bottom of my water heater. I immediately logged in to my American Home Shield account and requested service. I received a notification right away that a service call had been set-up with Habit Plumbing in Escondido. Habit contacted me that day and said a technician would arrive on Friday a full 48 hours later. When the technician arrived he said his company only came to Ramona on Tuesdays and Fridays which is why I had waited 48 hours for service. He glanced at the water heater and said it would have to be replaced. He said he would submit his report that day and would probably return the following Tuesday to replace the heater.

I live in Savannah Georgia with two kids and a dog. In the summer time temperatures are well over 100 degrees. I called a 4 am on June 21 to have my AC unit serviced. The closest appointment they could schedule was on Monday June 25, between 2-6 pm. I called to verify the appointment with AHS, just to find out that they rescheduled it with another company on Tuesday June 26. That company never showed. It was an appointment scheduled for Wednesday June 27 and they never showed. When I asked why would they reschedule an appointment without notifying me they couldn't provide an answer. When I asked to speak to a supervisor, No one would let me speak to a supervisor.

I have had an exterior faucet leaking for almost 2 months now. When I first reported the problem I also reported a couple of other interior faucets dripping. The first company dispatched messed up the interior faucet repair job and denied to repair the exterior faucet because it was frost damage which according to AHS it is not covered. When I demanded that they prove how it can be frost damage when I had witnesses that the leak had recently started (the house is in Texas) they accepted to send another plumber for a second opinion.

My air conditioning went out 3 weeks ago. Hottest week of the year so far and I can't even talk to a human who can give me a status update on my claim. Long wait times (with disconnects while holding), promises of call backs (no one ever does). They are the worst! I've spent at least 3 hours today on my claim with them and am more frustrated than ever. DO NOT USE THEM! They border on fraud.

We were with American Home Shield for two years about 10 years ago. We used them and they came in handy. Then we moved into a brand new house so we didn't need that. Now, we moved back into an older house so we have American Home Shield about four months this time around. I made sure I had it with that house. That came in handy 'cause our air conditioning went out within a year. It was the perfect solution for all the money problems. We didn't know that when it come up in the future as far as appliances and the coverage they had. It's the same thing with this house here. In fact, the owners just sold it. But then with it, we paid the difference to get the package that we want.

I've had a good experience with the heating claim I filed with American Home Shield. Within 24 hours after I put the claim in, I got contacted. Then after that, we set up the appointment. The contractor explained everything and gave me updates. It took about three weeks to get up everything and running, though, since it was basically two different jobs where we closed one and then we did another one after. At first, the compressor couldn't be found because the one they had was the wrong one. But then after that, they replaced the whole unit which took a few weeks.

We switched from First American to American Home Shield a year ago. More recently, my refrigerator continued to get warmer and warmer on the refrigerator side. It wasn't keeping anything cold and so I filed a claim online with AHS. Using their website was pretty quick and simple. A contractor contacted me fairly quickly thereafter as well. The condenser in the refrigerator was frozen up and the contractor thawed and fixed it on the same day. He also put some Freon in the refrigerator. Overall, it was great service and the guy from Sears was very helpful.

I submit claims with American Home Shield online and it's very easy. CMC Appliance Repair fixed the air conditioning but I wouldn't want them back. I would ask for a different person. Even so, my air conditioner has been working fine. I would recommend American Home Shield to others.

When I had a problem with the water heater, I was told that I can do the claim online but I called American Home Shield to speak with someone over the phone. It was a seamless process and I paid $100 for the deductible. The contractor came and looked at it and saw exactly what we had. They came back in and put another water heater. There were some things that AHS didn’t cover such as the disposal of it and for that of bringing up the code that I had to have so I ended up spending another $650 on it but it was worth it because water heaters were so expensive.

The fan of my AC wasn't working and it wasn't cooling down. I submitted a claim to American Home Shield and their representatives were always very helpful. It was a couple of days before their contractor came out and though he was not really personable, he came in, did his job and left. My AC is working fine now and overall, AHS was great.

My well went out and when the contractor American Home Shield sent came out we thought it was a mechanical issue. They replaced a pressure switch and then it continued to act up on me, so then they came back out again. And then they thought the water bladders, since they were so old, was causing the water pump to flex the weight off and on. So I called AHS again and they said that the water bladders weren't covered and because it was above ground I had to pay for that $1,600 out of pocket.

My air conditioner stopped working. I did the first claim with American Home Shield online. Unfortunately, the contractor has had to come out there four more times for the same problem and it's still an ongoing issue. So, I've had a bad experience and I'm very unhappy. This last time, I had the same company come out. For the last two months, I've paid about $3,000. Now, I need to buy a new unit and they're not going to do that, and it's 1,500 bucks out of my pocket. They want to keep me having them come out to repair my AC, but it's not repaired each time. It works for a day, then it's not working again, and then they come back out. They keep making me pay all that money. They're nickel-and-diming me to death and this has got to stop.

My ceiling fan blew out so I replaced it but it didn't want to work so I called American Home Shield. I had a doctor’s appointment and I couldn’t switch it so I had a problem with scheduling the appointment. I called AHS and told them that I needed to switch the time to some other day and they told me it was fine, so we scheduled it for another day. The guy then came out and my son told me that he was very polite, professional, and courteous. He also told me that the guy explained everything he was doing and that it was like he was working with him and that he liked that. The fan is now working perfectly.

Our pool pump went out and I submitted a claim with American Home Shield. I did it online and it went fine. The person who came out was great. He came about an hour from the time I submitted the claim. Also, he was very nice and he knew what he was doing.

I called AHS for a rekey and their rep was very helpful. The contractors came on time and did good service. I'm satisfied with them.

I submitted a claim online to AHS because my AC wasn't cooling at all. It took three days for the technicians to come out and they were very professional, very nice, and knowledgeable as well. There was one time that I almost had to call them back, but the month had already passed. They told me that it might be too old for the trailer that I have, but it keeps on by itself and it wouldn’t shut off. They called me back to schedule an appointment, and it was already working, and I didn’t have time to be there in case they got there, so I just went with it. AHS is a good deal to have in case of an emergency. I like knowing that I have somebody that I can call and that they’re there to help me. It’s not a bad price to pay for as well.

AHS had to send somebody to look at my AC unit because something was wrong with the wiring and some other stuff. I called them and their claims rep did a good job in assisting me. I love them. They do a good job in making sure that people come out right away. They did everything in an expedited manner to make sure everything comes out like requested. And their fees are pretty low and reasonable. The contractor fixed what needed to be fixed thoroughly. Everything’s been good so far and I’ll recommend them. They’re very professional and I will recommend their service for coverage.

My father has two air conditioner units and I have filed a number of claims on them. I have nothing but high praise for the young man who's been there the last couple of times. My parents are elderly and he would contact me and let me know what the problem is, what the fix is and how to go about any other follow-up. He is excellent. Most recently, the thermostat went out and he said that it adjusted the temperature quickly. Apparently, everything is working fine. Filing that claim over the phone was fairly easy as well. They were very efficient. But we've had prior service calls and things were not getting fixed. There were conflicting diagnoses on the same problem.

I signed up with AHS back in 2010. But I never needed any services back then. And so I just recently rejoined them. I submitted a claim online when the garbage disposal went out and it was a simple process. The tech came out the next day and I was done within 20 minutes. I’m happy with AHS. I'd recommend them.

I’ve always built in the past so I’ve never had a need for a home warranty but I bought a used home. I was a closer in a title company for 18 years so I was very familiar with home warranties so I got American Home Shield. When I submitted the claim online to AHS for the air conditioner, the technician called me that night and he came out within 48 hours. He was great to work with and since the repair, the AC has been working fine. I haven’t had any disastrous issues and I would recommend AHS.

It was very easy filing a claim with American Home Shield over the phone. The representative was very professional and the contractor was on time. The pump for my pool has been real good since the repair.

American Home Shield has been good but I was not happy with the company I got assigned to for the air conditioner. When I called to get a status, AAA All Brands Appliance said they had already ordered the part but when I called back, they said that American Home Shield has to order it. I called American Home Shield and they said that AAA already had the part. But AAA said they didn't and that they would contact me as soon as they got it. Like that, it took them 14 days just to get the AC part. That was a bit too long. I'm in Florida and I have a baby so it was difficult.

Our toilet was making a horrible noise and was leaking. I called American Home Shield to submit a claim, and I didn’t have any problems. My daughter was the one that let the contractor in to fix the toilet. And she said he knew what he was doing and he fixed it and everything’s working fine now. American Home Shield was very helpful.

We had two calls with American Home Shield so far and one of them was almost a nightmare. I put in the call on December 18th to correct a refrigerator. And it didn't get fixed until March 18th. The technician was fine but they couldn't get the parts lined up. I called Home Shield, and I was on hold for 50 minutes plus every time I try to call them, it was another 50 minutes. That's on top of paying the $75 copay. The home office of Home Shield is not working and there's something wrong with the way the customer service system is set up. But the technician was competent, the parts eventually came and it took him minutes to put them in. So everything was fine.

It was easy to submit a claim with American Home Shield online for the dishwasher. I was originally assigned to a contractor that never responded. After four days, I contacted Home Shield again, but they've been somewhat dismissive with the calls that I've made to them and it took me several calls to get a second contractor assigned. They then sent me another contractor, RDW Appliance Repair, and the technician, Roland, was fantastic. He helped me and he went above and beyond to fix the issue. Although the service took a second time, the dishwasher's functioning has been excellent since the repair. The contractors that have sent out in the past have been hit-and-miss. I've had some with whom I've had great experiences and others where I've had mediocre experiences. Home Shield could improve the quality of the contractors that they send out and improve some of the customer experience.

There was a switch in the AC that had burned up and the service guy that was sent by American Home Shield did a really good job. He tried to come a wee bit earlier, but my son-in-law couldn’t be there to meet him. Also, it’s in a farm so he worked with us to come back at a good time that suited everybody. He was extremely accommodating and that made a difference. He did a good job and it’s working great. The Sears guy who worked on the dishwasher was the same. He was extremely good, quick and did everything right.

I normally call to file claims and the reps and I have always had a conversation that is very specific to what needs to be done. And they're very prompt in responding. Germano Appliance and Repair has come several times and they were wonderful. Germano is a man who owns his own company and has a lot of expertise in different appliances. He is excellent. The dishwasher was not turning on properly and it turned out that a fuse was out. One of the associates with Germano was in training and did a very good job. Jeffrey said that he was impressed with the way the young man had been trained and also the way that the owner of the company supervised him. Germano supervised exactly what he was doing the whole time. They repaired the dishwasher and we were back in business.

It's been very simple and super easy filing a claim. My husband submits it online and we normally get someone to contact us really quick. If we've had any issues, they had been resolved fairly quick. When we had somebody come out to check out the AC, the technician did not get the job done in a timely manner. He came and assessed the issue one day but he couldn't come back the same day to fix it. And I kept having to leave work to come home because he couldn't do it by himself. He really wasn't in any condition to be looking in the attic. He couldn't get around very well. He was very nice and helpful though. My husband ended up calling and requesting someone else to come and do it. The same guy showed up with someone else to help him, and they got it done within five minutes. So it got resolved but it took a little more work.

We filed a claim with American Home Shield for our AC that was not working. It was not getting cold and there was a leak upstairs in the attic and then, there’s also a leak now on the outside unit. The people who came to our house told us that it was one thing and then they have to come back and fix that part. After they were done, it's been working but not a 100%. And the whole thing could be replaced, but they kept on patching it. So, they almost replaced everything without replacing the whole unit.

We have a heat pump outside, an electric furnace and an AC unit in the garage. There was a problem that started as the heat pump was not blowing warm air in January or February when it was pretty cold. We live in Washington State and it was 30 degrees outside. I turned the heat on and I was sitting by one of the vents in our living room and after 10 or 15 minutes, I could feel the exhaust right next to the vent and it was pretty cold blowing through.

Our refrigerator needed to be repaired. I submitted the claim to American Home Shield online, wherein their website was easy to use. I got a contractor after a couple of days, and he was friendly and professional. They decided that it would qualify for a replacement, and I was slow to order a replacement, and I'm still waiting for it, but that’s not their fault. I've been pretty happy. I have no reservations about using them.

It's written into my warranty when we bought the home last October that we would get a free septic pump, and so I got that set up. The reps were helpful but the contractor who came was HORRIBLE. He was from A-1 Septic. When he got there, he didn’t know how to work on the system and didn’t know how to even pump it, so they had to send another truck to do it. I was at work then and my wife called. She told me that the guy was saying that it was not the system that they have in their data so they can't do it. The guy said that we show a 500-gallon tank, and it's actually a 1,200-gallon or 1,500-gallon. We didn't set it up so I didn't know what they were talking about. I got a hold of them and I told them that we needed to get with American Home Shield and that we had nothing to do with them. We were not the ones who called them but American Home Shield.

Water leaked from our bathtub upstairs into our kitchen ceiling and there was water damage. I submitted the claim online and American Home Shield's site was very user-friendly. The contractors were also all great but the quality was bad. Also, the warranty seemed most likely to cover certain things but then they denied it. That happened to a couple of different things and they ended up being out-of-pocket expenses. One of them we still haven't fixed too. Our air conditioner doesn't work right and even though it said that they'd fix it, they ended up not agreeing to do anything for the AC. The home warranty was nice to have as a perk of buying the house but it is something we wouldn't pay for on our own.

The igniter of our oven had gone bad and American Home Shield sent somebody out quickly. The technician found the problem right away and the oven has been better since the repair.

I’ve had American Home Shield for 18 years and they have always done a good job for me. They always respond quickly and I appreciate that. I filed a claim with them for my air-conditioning's compressor on the phone. It took a few times to get the problem fixed and it was a long process. They had to order a compressor and put it in and then they had to come back a couple of times to adjust the Freon. We had to leave home two weeks in a row. We had no air and my husband has a heart condition and had a stroke so he can’t be in heat. I've had different technicians throughout the process but they were all really nice and professional. The air-conditioning has been working well since they were able to fix it.

I have been with American Home Shield for nine months now. I had some things in my house that I wanted to fix, and I have had a home warranty before, but I let it lapse. That was also too expensive. And so, I just thought that it would be a good idea to get another one. My AC unit just was not working properly, so I made a call to AHS. However, I wish that there was a person that you can talk to because they asked if it was a certain type of unit and I had no clue. Then just to schedule an appointment and have to pay the $100 and you’re not even sure if that’s what you need help with. It should be done better.

The first call we placed for American Home Shield was about the plumbing and that was resolved. And recently we had an issue with the air conditioner not cooling and they sent One Stop Shop. The technician was very knowledgeable, patient and nice. He tried to explain to us what was going on. It’s still not fixed but he understood what was going on After the technician came out AHS sent an email saying that he will be following up with us in a few days to make an appointment.

I had a plumbing request for a broken piece in the tank of the toilet. I called American Home Shield and they organized a service. The techs came out and the toilet now works great. It made it so easy to flush the toilet. I would recommend American Home Shield to a friend.

American Home Shield replaced something in my air handling unit, and now, it's working fine. I submitted my claim online and the process was great. American Home Shield is doing a great job.

My Central AC broke in the summer in Central Texas. I called AHS and was told someone would call me within 24 hours. At hour 23 and a house at 90+ degrees, I called them back. I was put on hold several times and then finally told it would be 2 more days before a technician could come out. (Not sure when someone would have called me to tell me that had I not called them.) After a few words with the rude customer service woman, I was given "Outside Authorization" to be able to call a repairman on my own, however, that also meant I'd have to pay out of my own pocket and then be reimbursed.

I was very upset that AHS made an attempt to send an A/C technician to my home whose company has been revoked from BBB accreditation. Thankfully, I called back to insist that they send someone else, Crains A/C & Heating, who were very qualified.

When we had our pool opened this year, the company had all the chemicals in the pool, then went to turn on the pump and it was broken. Needless to say we needed a pump immediately, so they took care of it. The same day we put a claim into AHS. Four days later they had not assigned a contractor and we called to explain what happened. They immediately cancelled the claim and basically said, "Sorry about your luck, but you didn't follow procedure." I was told to contact claims review via email, days later I received a denial letter.

Our air conditioning wasn’t cooling upstairs so I placed the claim with American Home Shield over the phone. The claims representative was very professional and the contractors were there within the next 24 hours. At first, they said they wouldn’t be able to get there by Monday and I told them it was the air conditioning. It was the middle of summer so they made sure somebody was there. Everything is now as good as it can be. We love American Home Shield. A hundred percent you should get it. We’ve had it for a year and it has been awesome.

My AC went out and the contractor that American Home Shield sent was forcing me to get my Freon with them when I don't need the it from them. I just need them to fix it. I couldn't get them to fix what I initially paid for them to come out. I paid the $100 deductible for them to come out and tell me what was wrong with it and fix it. But they're not gonna fix it until I give them an additional $600. That's a little bit too much for me. I called them again today and they told me that it would be three to five days before they can order the part. So now, I have to wait an additional week and then the soonest they can come out will probably be next week. This is my first time to use American Home Shield and I don't like the contractor.

We’ve always had a good experience with American Home Shield. I filed the claim for our dryer over the phone and the contractor was awesome. He knew exactly what was wrong with it and did a wonderful job. The dryer has been working fine since then. I didn’t have any problems at all and I was very thankful for that.

We purchased a house and had our water test and it was extremely high. So we had it put in a system. I bought from Kinetico an Arsenic filter that takes care of our kitchen sink and our ice maker. The company is a good brand. They did a water test after I had originally done it. And then they came out, and they did the wrong water test to make sure that my water test was correct.

Our garage door wasn’t working. I submitted a claim with AHS and the contractor that they assigned to me was wonderful. When he came out, he was right on the job, efficient, and very respectful to me. He also seemed to know exactly what he was doing and explained things to me. Initially, he thought it was the capacitor so he ordered one and installed it. But it didn’t take care of the problem so he said, we needed a new garage door opener. He happened to have one with him at the time so he installed it. I have my garage door working again and I’m happy. Also, there was a gentleman that called to set up the appointment and he was as kind to me on the phone. I had an interaction with him three times and it all went very well

My washing machine broke. It was making an ungodly noise and it wasn’t spinning. I submitted a claim for repair with American Home Shield online. But the contractor that they recommended couldn’t get to me for a week. I asked AHS if they had Metro Appliance Services on the list of their contractors. Then I did my work order to Metro because they're fantastic. I’ve used them for years and I wouldn’t call anybody else to do the repair on my appliances. They’re topnotch and I trust them. Their technicians are nice and friendly, and they're always on time and very reasonable. Everything has been operating perfectly since the repair.

I put chips in the garbage disposal and it clogged. It's an older house and it was remodeled, so I guess everything wasn’t great when it was done. So, American Home Shield had to come and snake it. Once I submitted the claim to AHS online, they emailed me back within 24 hours to let me know who will be coming and that the company will be getting in touch with me within 24 hours, and they did. It was a fast turnaround. I really like K & S. When they said they were gonna come, they'd come out on time and they'd generally fix the problem. And they were very knowledgeable. There was one contractor though that I didn’t like, but if you ask for certain people that you prefer not to have, then AHS won't call them into your house.

I called AHS over the phone when my AC stopped working. I live in Arizona and if I don’t have AC, then it’s a big problem since it's very, very hot. The interaction with their rep was all right. The contractor did okay and my AC has been okay since the repair.

We pay a certain amount every month to American Home Shield for our warranty, then we pay a certain fee when the contractor comes out to do the repair. We had multiple water leaks which started one month ago and my wife called AHS to file a claim, although I tend to do it online. The contractor was professional and he came out, but he had to go get some parts. We had to wait a couple of days, but he came back and he fixed the leaks and our shower, and we had hot water again.

American Home Shield handled problems appropriately, worked through them, and got resolution timely. We recently purchased a home and in the process of getting acquainted with it, we found plumbing leaks. The folks on the phone at American Home Shield were fantastic. They were very thorough and they followed the process. I could tell that there was a process that they were following and it helped. However, the first contractor that they sent out was lousy, had some questionable practices, and did not listen to our concerns. They didn’t address areas that were pointed out, and didn’t perform work in an appropriate manner. But the second contractor that was sent out went above and beyond and did a very thorough job. The plumbing is 100% fixed. I look forward to working with American Home Shield again when I have the need.

I put in a claim for the garage opener on my computer and American Home Shield's website was very good. It didn’t specifically have the garage opener and they weren't sure if it was the actual door or the opener when the company called. But they got it and a contractor came out. They had to order a part and then, the part came in and they came and fixed it.

The air conditioner wasn’t cooling and we submitted a claim to American Home Shield online. The contractor was out within a day or two and he was very prompt. He explained what he was there for and what he was going to do. And good thing it was just that the Freon level was low and he said to give him a call back if there was any problems within 60 days. It was very professional, timely and friendly.

I’ve had a claims with American Home Shield for a washing machine and my air conditioning. My washing machine barrel was not balanced and it has been going on for a while. The technician said one thing and then he said he was going to order the part. And then I never got a call back. I got somebody else to come out and it was fixed. It's fine so far. I had a very bad experience with an air conditioning too. I've been dealing with it for the last four weeks. So, I’m not very happy right now.

The first time I put in a claim online, I did it over my iPad and then I got an email saying who was going to show up. The only thing I hate is that it sometimes takes a long time for someone to come out. That's not all the time though, and it depends on what the service is. It's mainly air conditioning and heating when it's hot and it's a bad time not to have them come. Other than that, sometimes you also have to call back to get action from some of the people that they dispatch. The company that was first dispatched for our AC wanted to wait about five days to come out. But it was hot so we requested that American Home Shield send somebody else, which they did. That contractor got the job done quickly and the unit has been going fine since then.

The contractor sent out by American Home Shield for the air conditioner repair wouldn’t come and I couldn’t get a hold of him. I had to call AHS and talk to somebody. Finally, after three times, they were able to resolve that issue. The air conditioner is working fine now. Also, submitting the claim online wasn’t that hard. Overall, we are fairly happy with AHS and I will recommend.

I like American Home Shield and I recommend them to all my clients. I had a plumbing issue but they didn't completely fix it. They didn't know that at that time but everything has been fine. I just wish they were a little easier to reach by phone, but I've had so many good experiences with them that it was okay.

My first experience has been very unpleasant and disappointing. My air conditioner was not working at the onset of 90 and above temps in Louisville Kentucky. Requested service online, paid the $100 trade fee and a company was dispatched to my home. When the service guy arrived, he did not even come into my house to check anything because when I told him my unit was on my roof, he said he needed a ladder and would return. He never did come back and in the meantime another company was assigned and they too were cancelled because they did not have a 40 foot ladder. A third company also was assigned and they told me they did not service my area. They were 1 hour and half from me and they also did not have a ladder. This went on for a week or so and finally out of frustration, I call AHS which by the way you stay on the phone waiting for assistance at least 25-30 minutes.

American Home Shield is a good company to have. The contractors that they sent out when I submitted a claim for my air conditioner were very professional. There was a leak and since the repair, everything has been good.

American Home Shield came with the purchase of the house. My dryer was making some erratic noise, a belt might have been loose and the freezer of my refrigerator was making some noise. So, I called American Home Shield, they picked up and they sent my claim to Speedy. it was a very easy experience. At that point, I didn’t know who’s gonna be doing it. They sent me a confirmation by email that I should be hearing from Speedy in 24 to 48 hours, and I did. The technician came out and tore my dryer apart, not completely, and the belt wasn’t loose. He said something may have been stuck there temporarily when it was going around, but it has been fine since. The issue was corrected.

My AC was leaking Freon and American Home Shield sent E & A Mechanical Incorporated. After they came out, the AC worked for a week. We didn’t turn it on because it wasn’t that hot but when the heat wave came, it was the most horrible experience in the world. The guy came, identified the problem and adjusted something then he left. But again, it was the same problem. He then said it was a different problem and I was like, “Why wouldn’t you figure it out in the first two visits?” So he was nice guy but he had no clue.

I called American Home Shield and told them I need an appointment for a guy to come out and check my ice maker because it's not working. They said they would send one out so the next day, a guy called me and asked me if it was okay for him to come up today and I said it was fine. So, he came out and checked it. He said it needed a new motor and it would take a couple of days to be here. So he ordered it and then he came back and he put it in. He said to look in a couple of hours and then in a couple of hours, it still wasn’t working. So I called back and he thought it needed a wire connection. He put that in and so, it's working fine.

American Home Shield was able to get my garbage disposal repaired and I always have a positive experience with them. I file my claim online and I love it. It's really easy and simple to navigate their website. With the garbage disposal they called me the next day and set the appointment. The technician was professional and nice. I bought my house 16 years ago and I've been with them for the past 16 years. I never ever had a problem. I told all my friends who were buying houses about getting an American Home Shield warranty and they have to.

American Home Shield's website makes service very easy. It's very good and I can see online that the claim has been submitted properly. Also, the contractor always contacts me within a day. When the display on the pool pump wasn't working, the contractor was right on time. He did exactly what he needed to fix it and was very courteous. The unit was working perfectly after that.

In the past, we have used American Home Shield's contractor Badger Heating for heat and plumbing issues, and they have not been helpful. The last time their guy was here, he told us we needed a new furnace because this furnace wasn’t big enough for the house when it was originally built, and that was why we have two fireplaces in it. We also got a letter from AHS saying they wouldn’t replace it because it was the wrong size for the house. So then, on my own, I called another fellow who is used to hot water boilers. He came in, pulled it and within 15 minutes, said, “Well, in this case, what’s wrong with it is the circuit board is out.” And he replaced the circuit board and it works fine.

My home is with American Home Shield and I brought my parents' house in because I like the service. But the technicians are really jacking the company up and that's not good at all. Previously, something had burned out and the garage door wouldn't open. The technician American Home Shield sent was good and thorough. He fixed it and to the point. That was good. The problem we're having is with our appliance and the experience has been horrible.

The inside area of a microwave can't be fixed so the microwave had to be replaced. The claim submission with American Home Shield for it was easy and they really go about the process. I did it online and the contractor who came was great. The problem was after he came, it took them a while to get the order placed. Nonetheless, we have a new microwave now and it's about the same as what we had.

I had backed up water lines so I called American Home Shield. It was good with their staff and it was relatively easy. And I like the contractor who came out. The guy found that I didn't even have a problem. He must have put Drano down the drain and it cleared away. It was a $75 fix. Better sure than not, but I have concerns.

I put in an AC claim with American Home Shield when the compressor outside went out. I did it over the phone and the wait time to get to them is an hour and something. And the first time, the phone disconnected after a 30 minute wait and no one asked for a number in case we were disconnected, which we did. And then, it was a bunch of going back and forth with the contractor, AUS, and them telling me one thing and not getting any results out of that. It was like they were trying to make money that wasn’t there. They were telling me there was a leak in the coil. And they had been here before and they had to come back and fix what they had fixed because it was all jacked up. They mentioned about replacing the coil and sent me a long spreadsheet with some thousand dollars that I had to pay out of my pocket.

American Home Shield would be your best bet. My dishwasher was leaking when I called and talked to a representative at American Home Shield and they were very helpful. The technician came out in two days and was nice and very polite. They helped a lot and now, there are no more problems.

My AC wasn’t cooling and I called it in to American Home Shield. The contractor fixed it and since then, it has been good.

American Home Shield had somebody out in two days for the claim on my oven. Dealing with both the customer service rep when I submitted the claim and the contractor were really good. The guy who came explained everything. It was something minor and it was done in two minutes. It was a new stove and I couldn’t get the oven to light. I just didn’t know how to do it but it was all worth it because my oven worked afterwards. Since then, it has been working perfectly fine.

My oven is the kind that ignites and it’s not a regular outlet. It does not connect and the contractor from Amtec Services has been out several times before. He works by himself and usually, he is able to fix it but the last time he was out, it didn’t work. He said he had to order parts. American Home Shield has to approve the part and he said it would be five to seven days before I hear back from him. I haven’t heard anything yet and I've been without an oven for quite some time because it was out before he came and it's been seven days already. Up until now, AHS has been pretty good, but there's insensitivity when it comes to somebody’s kitchen because they don’t know how often your appliance is used. So, I'm dissatisfied.

Our garbage disposal was not working and submitting a claim for it online with American Home Shield was easy. They gave me one contractor info, and he came twice. The first time he came, he said the garbage disposal need not to be replaced and he just unscrewed something. So, a couple of days later, the same problem occurred and it was even worse. The garbage disposal started leaking when the first time, it was just not working. So, I had to call again and the same person came and replaced the garbage disposal. But he didn't give me any sort of a documentation that it has been replaced. And I had been getting him to get the product manual for my reference at least.

The dishwasher quit working and there was still water in the bottom. I went to American Home Shield online and typed in the claim. Then the guy called and told us when he would be here. Then he looked at it and he tried a couple of things. He told us that he would turn the part in to American Home Shield and if the part costs more than a certain amount then most likely they would send us a replacement instead. I got an email within a few days that stated they would be replacing the actual dishwasher and the options that I would have. And I just followed the instructions there. American Home Shield is fast and reliable, and they are easy to use. I have really, really enjoyed having the insurance and I've renewed it this month.

This has to be the worse replacement experience. My tenant has been without a dishwasher for over a month now (the dishwasher was ordered on 5/23 and today is 6/23). When the first installer came out to install the unit, the 18 year old son did not know how to shut off the power to the dishwasher. The installer NEVER took the new unit off the truck and left. They then called me to try and reschedule, I gave them the tenant's number AGAIN to set up the appointment but they put the wrong number in the system.

I submitted a work order to American Home Shield (AHS) midday on 06/22/18 because our air conditioner was making a very loud noise. An appointment was scheduled with Cote's Mechanical for 06/25/18. Later that evening the air conditioner went out completely and we called back to have our work order addressed sooner. I was told that my work order was expedited and out into "queue" where they would try to find a technician to fix our AC asap. I was told to call the next morning and if they had not found a technician I could call an outside vendor to do the repairs. I called the next morning and received authorization to get an outside vendor. An outside vendor, AirCare, came around 9 am on 06/23/18 and made a diagnosis for the repairs needed.

We purchased a house and got a home warranty from AHS as they were the best reviewed and said that an inspection and prior rework history on appliances was not needed. When our air conditioner gave out in the middle of the summer, they sent someone to look at it, and five days later (in the hottest part of the summer) they said they would not honor any repairs as there was a “pre-existing condition”. When purchasing a home, anything could be classified under this ambiguous definition. Additionally, we were not allowed, even after requesting, to speak to a supervisor for clarification. My impression is that they will pay out small claims to have good reviews from people but will refuse any large claims as it would hurt their bottom line. The attempt to not allow us to not get any clarification also was very shady/underhanded.

When American Home Shield hires companies, I don't know if they pay them good or not. Because they put the excuse that they don't wanna do the job or they say, "can't get the access to there so we can't do this business". Nevertheless, I got three houses with American Home Shield and the last claim I did, there was a leak on the shower and they fixed that one. They also checked out the second shower because it was the same thing. Moreover, they checked my sink and everything was good. It was the first time this company went and it was the first time they did very well. I was very satisfied.

The refrigerator quit working as far as keeping everything cool so I made the claim with American Home Shield. I got an email that said it was gonna take 24 hours but everything had gone out so I ended up having to follow up with CAL-PRO Factory Service immediately to see if I could get somebody out here on an urgent need. The technician came out that afternoon and it was a great experience. He knew exactly what the problem was and showed it to me. He did not have the part in stock so he had to order but he set the expectation and the timeline of when it would come in so at least I knew what I needed to do. He texted me to say he got the part in and that he would be out here that Friday morning. Then he showed up and changed out the part, and everything started working immediately. It was seamless and absolutely flawless.

I tried another home warranty brand that didn’t care for. The people they sent out and their whole process weren't as good as I thought. But American Home Shield seemed to be pretty good and I’ve had it for four years now. When the three-way switch in the house was installed incorrectly, I submitted a claim to American Home Shield and I had an awesome experience. The first electrician never showed up so I called AHS back and told them about it and to give me a different electrician. The AHS reps set me up with a new electrician, and the guy popped right out. He was very professional, he came on time and everything went really great.

I’ve had American Home Shield for several years and I did the claims over the phone but online is faster so I switched to that. The reps on the phone don’t tell you anything anyway so when somebody calls you, you can talk turkey. But the contractors have been very good, professional and courteous. Plus, they always solve the problem. AHS is a very good service and an easy way to get a contractor to your house. I don’t have to figure out who to call and I don’t have to ask for recommendations from people which is something I’ve never done before. They’ve always sent me good people and I just went with it.

I called and spoke to an American Home Shield representative for my air condition. The interaction was very easy and simple, and I gave them my information. They told me what I needed to do and they said that they’ll have someone to give me a call and that they’ll be out here as soon as possible. A tech came out and he checked my filter. He changed the filter, checked the air condition, got it back running and then he went outside and checked the air condition again. He did a wonderful job. Having American Home Shield is the best $60 something I spend a month.

You need to get a warranty when you buy a new house. I have American Home Shield and the first thing we had done was plumbing, and it saved us a lot of money. I've also had my washer and the air conditioner fixed. If we would've had a plumber, a guy to fix my washing machine out, and an air conditioner guy, then that would have been a lot of money. What we paid a year has already been covered plus some.

I've been with American Home Shield for at least 10 years and I've been pleased with the coverage and the service. I first heard of them from a co-worker who had bought a home that was not newly built. She told me how American Home Shield had really helped on a number of occasions when her air conditioning or the refrigerator went out and she was unable to find a friend of a friend. Since at that time my husband was alive and he was not a handyman, I thought it would be a good investment. If something did happen we would know immediately what to do and who to call.

Submitting a claim with AHS didn't go well at first, especially when we submitted for the washer. We called AHS telling them that there was something wrong with the washer as there was a knocking sound. The appliance repair-guy came on a Thursday and he didn't recommend replacement on the washer. He just checked the washer and then said that there was nothing wrong with it. But then on Saturday morning, my wife turned on the washer and left to do some marketing and do some breakfast. When I came back home, my whole house was flooded. The guy that AHS assigned it to, didn't really check it. Now, I'm out of my house for almost two months and living in a hotel.

Getting in touch with American Home Shield used to be difficult but now, I find it easier to reach them through filing claims online. I filed one for our dishwasher and they had to replace a motor. My issue with American Home Shield was that when I called them, I didn’t realize that I had to list every single problem. For example, I had a plumbing issue so I had the plumber come out and he was looking at my sink, and then I asked him to look at something else in the bathroom. And he said that he couldn't look at it because it was not on his work order.

One of the stove's four burners was broken and we informed American Home Shield for repair. They sent the contracting company and they came. The contractor asked for spare parts so we waited for two or three weeks. But when they installed the new spare parts, two of the flames were very, very low and I could not cook on any of them. They are working good and the flames are blue but they don't get high enough. It takes a long time to cook. If I put anything to be done by within half an hour, it's gonna take three to four hours. So now, instead of one broken burner, there are two and we use only the other two working burners.

My air conditioning unit wasn't cooling and so I set up a service request with American Home Shield online. Their site was user-friendly and I had no trouble setting it up. They were very quick to respond once I've sent in a request. The contractor came out the next day after submitting the claim. He was very good, very confident, professional and it didn't take him very long to diagnose the problem. He got the parts ordered and it worked out best for me. I was here when he diagnosed the problem. He told me what all was going on and that everything could be fixed at the outside unit. So I didn't need to be here when he repaired it. It was no more than two days that he had the parts here, he came back and did the repairs. By the time I got home that evening, the AC was cooling great and it now works like a champ.

I normally call to submit claims and everybody that I've talked to at American Home Shield has been good to me. The technicians they sent were good too. This time, the office wasn’t cooling so they came in to have a look at the AC. The technician described what was going on and explained what he needed to do. They said the motor was gone and the Freon went bad. I had to buy Freon and then I paid for some other things. The controller also went bad while he was working so he had to replace that as well.

My son Caleb has had American Home Shield for four months now. Now, a claim was submitted for his dryer. Filing that was an easy thing. However, I'm so upset with the company that AHS chose to service my son's dryer. They still haven't gotten it fixed and that claim was about a month ago. They said that they had to order the part, which I understand, and then they said that the part was on backorder. So it took three weeks to get the part. Then they came out to install the motor. Before they came out, we asked them to please call us because my son is out of town, so one of us would have to come and meet them at his house. And every time, they would never call us. They just leave a note on our door that said that they were there and that they missed us and we have to reschedule it.

I just moved into a new place, so I had a few claims with American Home Shield and my most recent was the air conditioning unit. It was not working properly, both at the wall unit and the air conditioning unit on the roof was low on coolant, so they refilled it. They also replaced the monitor that controls the temperature on the wall. The contractor that was sent out was very professional. I would highly recommend American Home Shield.

I called American Home Shield because my dishwasher was not draining. They then sent out one of the maintenance guys from the same company. He was able to find the issue with the unit and he told me that the unit was broken and can be fixed. However, he told me that it was 18 years old and that American Home Shield would not waste money to fix it. So he told me that it's better for American Home Shield to get a new one. American Home Shield did that and GE Appliances came and installed the new unit.

Our air conditioning was blowing warm air. My wife called it in. The contractors weren't able to get there that day, but they were there when they said they would be there which was in 2 days and they called ahead. They took care of it for half an hour, and it was blowing cold air and have not had a problem since. It was excellent.

I had a claim for my air conditioning unit and submitted it to American Home Shield online. The online process was great and it works very easy and smooth. It was a weekend and I was on a cruise when I submitted and I got an outstanding response time from them. But their contractor's contact with me was less than stellar. My boys were roasting at the house and I was trying to get them out here. But it was not necessarily the contractor's fault and it would've been better if I was in the country.

American Home Shield's representatives have been courteous and very helpful. When our water heater ruptured, I called American Home Shield and submitted a claim. They set up the time, and Drain Go called me. Drain Go was good and they were here for a quick visit to look at it. And then, they were late getting out for the actual install, but they called me within the specified time to let me know they would be late so I have no issue with that. Our water heater was replaced and there was no leakage and the water’s hot. Overall, our experience so far with American Home Shield has been worth the cost.

My air conditioning unit sometimes works and sometimes doesn’t. I filed a claim for it with American Home Shield, but the first tech who they sent couldn't do anything about it. He told me that he couldn’t fix Armstrong. I have told American Home Shield who the thermostat manufacturer was instead of the actual AC and they should have known. The tech took $75 and left. I called American Home Shield right after and told them to send me someone who can fix Armstrong. They said sorry and contacted another air conditioning company. That company then called me to schedule a time. On the phone, I asked the second company if they could fix Armstrong as I wanted to double check. They told me that they couldn't so I don't know why American Home Shield connected me to them. This was the second person company that couldn't fix my AC and American Home Shield still couldn't get the right people.

The water heater was leaking. I called American Home Shield to submit a claim and it went fine and smoothly. The contractor they sent was good, courteous, quick, and very helpful. The repair work got done within a day and a half, but we had no hot water for a little bit. Nevertheless, AHS covers everything, unless it's under manufacturer warranty, because I've run into that too.

I submitted a claim over the phone to AHS because my AC went out. It was a really smooth experience submitting the claim. They just set up a time that the AC contractors were supposed to call me. The contractor called me and set up a time that he was coming out. I also told the contractor the problem over the phone and he said he thinks he knew what it was. He came over and it was what he said it was. He changed it and it was no problem. All done in about 15 minutes. He was great. AHS is a good company and it's good to have it. I will refer AHS to anybody.

I had a good claims experience online for my hot water tank. It wasn't working and Just Plumbing Services got out after 48 hours. Their service was great. The experience with American Home Shield was terrific overall.

American Home Shield has been very helpful. Most recently, I filed a claim for the AC that had the fan motor went out and the agent who I talked to on the phone was really nice. But then within six weeks, there were about four times that the contractor had to come out to fix the AC because things just didn’t last. It was irritating as we almost lost our renters. We had to pay for them for a month of rent. But, we accepted the loss and the contractor finally got the AC fixed. The last guy was good and everything’s been fine since he came out. As far as their part, American Home Shield tries to do their very best. People should know that it's always good to have that extra warranty right there for them.

Our stove top burner wasn’t operating properly and I submitted a claim online to American Home Shield. The contractor that they sent was very knowledgeable, knew exactly what the problem was and took the necessary steps to order the parts and subsequently, made an appointment with us to come out and rectify the problem. Since then, it’s been fine and everything is working accordingly. It was a great experience with AHS and I’m maintaining my contract with them.

My experience with American Home Shield has been good. When we called in a claim for our icemaker that was broken, a tech came out within a couple of days to fix it. The tech said it would make ice and then he left. It made ice, but then that day we figured out that it wasn't gonna dispense ice. So, I called American Home Shield again. A few days later, the contractor came out to fix it completely. I just wish they had fixed it completely the first time, but other than that, the contractor was really good.

The process in submitting a claim was very simple. The online site was so accessible and using it was extremely easy. We didn't even have to talk to an individual and talk them into sending somebody. It was all automated and quick. The second you hit submit, the company that's gonna be coming to your house is already identified. Their address, phone number and name are there. It's incredible.

When the air conditioner stopped cooling, I filed a claim with American Home Shield online and the experience was fantastic. They couldn’t have picked a better contractor to come out. The guy from Precise Conditions was there the next day, identified several little problems with the unit and was very thorough.

I filed a claim over the internet when the evaporator core was leaking and although I’m old, I got through it so the website is okay. The Lennox air conditioner is only two years old and it had a factory warranty so all American Home Shield had to do was pay the labor. They did a good job and got it fixed. The contractor was good and friendly too. It was hot here but the unit had a little Freon in it so it worked okay to keep us for a week. We didn’t have to go to a hotel but they took about a week to get it replaced. Nonetheless, everything has been good since. The warranty is saving me from paying more money. I had to pay for the Freon and it was $300 altogether. But I would have normally called a local contractor and they would've repaired it but I would've probably had to pay $400 for the labor, probably more.

It's been nine years since we had American Home Shield and they always get things done in a timely fashion. Recently, a pipe had burst in the basement that goes out to my garden faucet. So I filed a claim over the phone. It took a little bit to get a hold of them, but the representatives I spoke with on the phone were pleasant. And the contractors got things done quickly.

The air conditioning unit stopped working and you can’t live in Texas in the summer without air conditioning. I submitted a claim online with American Home Shield. Their website is very easy to use and the contractor that they sent was terrific. He worked hard and didn’t mess around. He wasn’t really big on chitchat which was fine. He told us what was happening and that he needed to get a part and that he’d be back. He came back the next day and he took care of everything. Since the repair, everything's been great.

We noticed late in the winter that the vent fan's motor had frozen up. The temperature being cold, the attic didn't get that hot but as springtime started to warm up, we needed to get the vent fan fixed. I called in and it took about a week for All American Electrical Services to come out. The tech looked at it and said the motor had to be replaced. Then it took him almost three weeks before he came back again. Then when he went up in the attic, he said that he could not do the job because a roof joist was in the way. I would have worked around it though. He didn't do his due diligence when he came to look at it the first time. He never fixed it and yet we paid $75 to American Home Shield.

I moved into a new community home and the hot water valve was leaking. I submitted a claim to American Home Shield online but I was concerned that the plumber wasn’t coming since it has been a couple of weeks. Then they sent a contractor to fix that and he was professional. While he was here, I asked him to look at another possible leak and he diagnosed a leak in the toilet. He had to cut into the drywall before he figured out that it wasn’t in the drywall, but he fixed the other problem. Overall, I’ve been pleased so far with the service that I've gotten from American Home Shield.

Home warranties are all about the contractors that they send. If you get a good contractor then you're gonna have a good experience. So far, I've been pleased with who American Home Shield has sent. A local guy came to fix the pump on my pool equipment and he was awesome. He was timely and knowledgeable. He answered lots of my questions and gave me some tips on how to care for my pool. I needed a whole new pump and he had one on his truck, and it's been working wonderful since then.

My central air conditioner went out and AHS set out a service tech. He said the coil would have to be replaced. He gave the option of replacing the whole unit because of the R-22 phase out and said that AHS would pay what the new coil and installation would have been, estimating about $1,500. I called a local company and they said that it would be about $1800 to replace the coil so the estimate sounded reasonable. I called AHS and explained the situation and they assured me that yes, they could give me a cash payout depending on what the tech reported and I could just buy a new unit on my own. So I had a new 4 ton air conditioner installed the next day.

Well, HVAC situation is a mess at this point. Not sure what will happen, but I have two HVAC units that both went out. (It's 100 degrees here in Florida!) Both are older units and the coils are looking very rough. I was just told that American Home Shield rarely replaces coils but will keep patching them up. Just paid $100 for the service fee plus $225 for freon for one unit and probably another $225 for freon for the second unit. Why American Home Shield won't allow the repair guys to check for leaks on this visit is beyond me but I was told if the unit stop working again, that's when they check for leaks. Kind of silly and costly for me to have to keep putting freon in them. Anyway, also was told that American Home Shield will almost never replace a unit. I have no idea what's going to happen at this point with my system.

I have been waiting for a cash in lieu payment for 6-8 weeks and every time I call, I get the runaround. I am either told that the check will be cut on the following Tuesday (checks are only cut on Tuesdays) and that I should receive it within 10-14 business days; or I am told that I have not yet accepted the cash in lieu offer and that I will need to speak with the relevant department. This is very unexpected given my prior experiences with AHS. I have filed 4-5 claims in the 10+ years I have been with AHS and they had always provided prompt reliable service and great customer service even when my problem was not covered by my plan.

My air conditioning broke on May 4, 2018. I called AHS to schedule a repair. My A.C. was 17 years old. The technician arrived and said it was fixable and needed a new circuit board on the outside unit called a frost board. Said it was easily obtained. Scheduled an appointment to fix. He sent a subcontractor who did not have the piece indicated. The subcontractor tried various fixes before coming to the same conclusion a frost board was needed and they had to order the part.

My electric went out on Saturday 6/23/18. I called American Home Shield and reported my claim. I was advised that I would receive a call within 4 hours. Did not receive a call so I called the electrician personally. Electrician said that all booked up and can not come until Wednesday 5/27/18. Advised that no electric at all and wife is permanently disabled and need power before then. Over 90 degrees in home and food spoiled. I called 4 more additional times on Sunday and was told that they can not help me because they are doing computer maintenance.

Do not waste your money. The contractors they hire are very unreliable. They do not communicate well. It took 2 weeks for a faucet to be fixed last year and after three weeks of waiting on my air conditioning this month they claim they couldn’t repair it and it was not covered by the warranty. This is not a reliable company. I Switch to them after using Home Warranty of America for three years because they were cheaper. I am going back to Home Warranty of America. They have more responsive, local, reliable contractors.

Garage Door Opener: This claim was denied and I was forced to purchase a new unit with my own funds. Here is why: the contractor they sent to my house to inspect the unit deemed the unit functional even though the remotes would not open the garage door. I purchased 3 new remotes, all of which were OEM (GENIE) remotes, no aftermarket junk, and none of them worked. However, because you could open the garage door from the button inside the garage, it was deemed operational. Now, what good is a garage door opener if you cannot open it remotely? This forced my wife, with our 6 month old baby, to get out of her car, go inside the house and open the garage door and then get back in her car and drive it into the garage. Mind you, we live in an area that summer temperatures exceed 110 degrees.

My a/c went out and I contacted AHS to file a claim. Technician came out the next day. 3 days later my a/c went out again (on a WEEKEND). I spoke to Jenny and Courtney who also live in GA and completely understood my frustration! Between the two ladies that I want to give a huge THANK YOU, I was up and running that same day!

American Home Shield had their contractors come out on more than one occasion. The recent one was for the ice maker not dispensing, and my dispenser wasn't dispensing water correctly. I called and spoke to an AHS representative and I had a great interaction with her. She went through the procedures. She also told me about the procedures that they had to follow and how they would pick out a service provider for me, and if I didn’t agree with that service provider, I could pick out a different one, then if I have a lot of problems with that provider, I could either ask for the supervisor or I could ask to be switched to a different service provider. They have a list of providers.

I’ve called AHS for things and they pick us up and charge us but they don’t have people that will take care of the things. When my dishwasher quit working, I filed a claim with American Home Shield over the phone and it was automated. They were able to send the contractor, Ramey Appliance, out in a couple of days. They looked at it and said that it was a recall item and that the panel where the buttons are to run the dishwasher can start on fire. They said that they would notify the company but I’ve tried calling Ramey Appliance and I haven’t heard anything from them. So, I still don’t have a dishwasher. I asked Ramey Appliance if they would fix my disposal too and that I would just pay them while they were there and not as part of the claim. They charged me $75 but did not fix it and now, they’re not answering my phone calls.

When I submit a claim to American Home Shield, I do it online. It's a lot easier and more descriptive. Moreover, I work with a computer. Last year, my issue with them is that the wait time is way too long. Sometimes it could be 30 minutes, sometimes it could be 40 minutes. It was during summer and maybe a lot of people have a call with their air conditioning. But in general, the representatives are polite and professional. It's the contracts that are bad. I supposed to have a warranty that covers most of the cost of repair, it ends up I have to put a lot of money and making me question having a warranty.

My pool pump had gone out and there was also some leaking with the sand filter. So I called American Home Shield and they sent out Townley Pool and Spa, a local place here. They fixed the pump but the guy that was there said that the water leak and the filter wasn't covered under warranty, and then he just left. So I called back up to American Home Shield and told them about it. It was covered under warranty so they recalled the same claim and re-sent the same guy back out who had fixed the filter. So as far as what I put in the claim for, everything was all fixed up. AHS always seemed to be on my side. In fact, they had my back on that incident. Overall the experience with them has been fine. Having the warranty is worth it 'cause the motor for that pump is worth 300 bucks. Then they replaced a valve which probably would've cost me $700 if I had to pay for it myself.

I had my son talk to the contractor AHS sent because our A/C was not cooling. We would turn it on and it would sound like the compressor and the fan were coming on like they were supposed to, but it wasn’t cool. So the guy came out and he was fairly there for 30 minutes and it has been fine ever since. The claims process at AHS was very quick and it was very efficient because I've had a few over the past couple of years and it was never too difficult to file a claim. And the contractors were not too shabby. Usually, they are knowledgeable of what the problem is and how to repair it. I recommend AHS to everyone I know.

American Home Shield arranged to have Academy Locksmith come in and change our locks on the new home that we purchased, which was a service that was part of the home purchase program that was set up. Academy Locksmith did a really good job and it was really efficient. AHS also helped us with getting our cable set up and that went well. The one thing that is still a little challenging for me is understanding what benefits we have with them. Part of it is because I haven’t read all the information they’ve sent. But as it was just new and bundled up in all of the home purchase stuff, it was not something that I had a lot of information on.

I had two claims back-to-back and I went online for both cases. But they were a week apart and when I submitted the second one, the website didn’t give me an option to say that it was a separate issue. It pulled up the previous issue. Otherwise, I had no problem navigating through the website. American Home Shield also has a quick response of calling you back.

American Home Shield’s website was very generic with little details and easy to use when I submitted a claim for some appliances that were not working right. The contractor they sent fixed the refrigerator and he had to come back to fix the microwave. He was quick and a gentleman. Since the repair, both have been working fine and so far, the experience with AHS has been good.

American Home Shield has done well. We had a refrigeration problem and an air conditioning problem and they were very quick to get us some attention. I call them by phone and talk to a computer and tell them that I need help with a particular item. Then they take it from there and assign someone to come to us. But the first person they told to call us for our refrigeration problem was out of Jacksonville and he said that they don’t come up here in Fernandina. Then AHS immediately got Sears on to it and everything went okay from there. They had to order the part for the refrigerator and come back a couple of times, but they came quick. We were pleased with the people that came and I just recommended AHS to a friend.

I picked American Home Shield as my home warranty provider based on the reviews. When I had an issue with my pool motor, I filed a claim with them. But it took six plus weeks for them to agree on something and come to a solution, and after that all went well and smoothly. But the way that they operated the situation may have contributed to the delay. Whatever they put there did not turn out right and I’ve been in so many calls with them. They haven’t put my pool back and we’ve never used it. I was very upset and unhappy because it took them that long to address the issue and that's unusual with any home insurance company.

Submitting a claim to American Home Shield online for the air conditioner was easy. They sent out a contractor who seemed very professional and did a good job. And the AC is working good now.

We got a prepaid policy with American Home Shield and it hasn't been very long but so far, so good. There were two little things that weren't functioning properly. I called those in then they sent the guys out. Everything's working great now. My policy is also good for a one-time change of keys for the doors so I had that done and it was excellent. The technicians were professional, Johnny-on-the-spot and right on time. They got it done and it works great.

I submitted the claim for my refrigerator over the phone to AHS. The contractor that came was great and my refrigerator is still running since the repair.

I’ve been using American Home Shield for a year and it was included with the purchase of my home. Their service is good and whenever I have issues, I go online to file a claim and a contractor usually contacts me within two days. We had one service for the air conditioner where they had a rude receptionist. But other than that, our interaction with the contractors was fine.

Submitting an online claim with American Home Shield was good. Our recent one was for our air conditioner. The contractor was very helpful, and he then recommended some updates that we implemented. So far, the AC has been running good.

I have American Home Shield on a house that I own and have tenants in. As far as American Home Shield getting someone out and taking care of the problem, it's great. They send out techs three to four days after filing a claim. However, the communication is not as great as I would like for it to be. Sometimes, it's hard to get the feedback on what's going on from American Home Shield. I filed a claim on the phone for my air conditioner. When I called to ask them what's going on, they told me that I have to wait until the technician puts something in. It's like they don't know what's going on.

I've had American Home Shield for about four years now and so far, I just had two claims filed. And if the repair is scheduled, I work on the day so they'd come when I get out. When I submitted a claim to AHS recently, their reps called me right back and everything seemed to work out with them. The technician was very polite and courteous. I just got a new AC system last year and the technician said since it was new that maybe the Freon just slept out of it. So, they just had the maintenance and it's back working like normal.

The tech sent by American Home Shield from 495 Garage Door was a little late and I thought to complain about it, but he called, apologized and then he came. He asked me what the problem was, explained it to me and then said, “This is what I need to do.” And he did that. He managed to solve my problem and was fantastic.

When I had a problem with my AC, Total Care was the first group that was sent out by American Home Shield to fix it. They came to the house and did not do what they needed to do. They supposedly diagnosed the problem and they just changed the batteries in the thermostat. I had to call them back out because it still didn’t work. They did something a second time and it didn’t work more than a day or two. Also, I was charged for the repair even though they didn’t do anything. I had to go to someone else to try to figure out what was really wrong because what they were telling me wasn’t what was wrong. So, once I found that out, I called back. I was upset, but the person I talked to told me that they were gonna solve the problem and it’s gonna get fixed. And so, they did.

We have an old AC that is nearing the end of its service life and I bought the policy with American Home Shield for $600 so that if something went wrong with the AC, I could get it repaired and replaced. But because it's getting old is not an excuse for it to get replaced and I'm sitting around for five or six hours every day where it won't keep up when it's really hot and I won't be able to use American Home Shield's service to have it fixed until it dies. That means if it doesn't die in three years, I have to pay $600 a year just to keep it, so that when it dies, then I won't have to pay an arm and a leg to get it replaced, or I can just go ahead and get it replaced myself right now and be done with it. So I'm not really happy with that particular aspect of it.