American Home Shield Reviews

I've been with American Home Shield for about five years now and I haven't had any major concerns with them. But, I've had one bad experience with them when I first got them. I had to go over the girl's head who I talked to and I had to go to a supervisor who rectified it right away. It took me a while to get to that point, though, because she didn't think it was necessary to send a repairman out then. But, I tried to tell her that it was, so I had to go over her head.

I file my claims with American Home Shield over the phone and my interactions with the reps have been good. The technicians who have come out were also fine. However, last night it took a while to get through to somebody. I got scheduled for Monday and the technicians are not out here yet. But American Home Shield had been fairly responsive in the past. And I would recommend them.

We submitted a claim online to AHS regarding our air conditioner and the process was great. It was quick and easy. The contractor couldn't have been better. He was out there the same day, didn’t mess around and got his work done and left. It was very good service.

My dishwasher wasn’t working. I called American Home Shield and the contractor that they sent out was fabulous but it took them a long time to get the parts. The tech had to do two circuit boards, the main board and the backup board, and that took a while. And there really wasn’t any communication until I called them back at National Platinum. They got the part in about three weeks, then I set up an appointment and their guy showed up. He diagnosed and fixed the problem, then he was gone in less than an hour.

I bought this house in March, closed in April, and I moved in. There was a situation where a pipe has some shield in the outside that's supposed to keep it from freezing when it freezes. But it froze and it didn’t leak unless I turn the water on and put pressure on the line, or it wasn’t noticeable if it was leaking prior to that so really what it came down to was a frozen copper water pipe that burst inside the wall. We called American Home Shield and made a claim. The plumbing guy from Plumbers Inc. took almost a week to come out because they were out of Riverside and the repair guy covers a tremendous territory over here in the Prescott area so if the pipe was leaking, and I couldn’t have gotten him over here any sooner, then I would've just had to bust into the wall and deal with it myself.

My air conditioning quit and after the submission of the claim, which went quickly, American Home Shield got in contact with someone to come out and check it out. It took a couple of days, which would be normal, before a company came out. They checked it out and figured out what was wrong with it. The condenser and coil were both bad so then we wind up replacing it. We now have a completely new unit. It was my first experience with the home warranty and it went well. I would recommend American Home Shield.

When my sump pump wasn’t running I submitted a claim with American Home Shield online and it was great. I used to have a warranty placed at my old house up in Newark and it was hard to schedule. It was hard to get someone to answer the phone. And down here, this process works so easy. The technician showed up when he said he would be here. He explained the process to get approval to replace the sump pump. He took care of it right away and was gone in a couple of hours and since then the sump pump has been working great. Based on that first experience compare to that torture I've had to deal with other companies, AHS has been a joy. Just that one interaction has been wonderful. Get American Home Shield.

I've been dealing with American Home Shield since 2003. I've had a lot of run-ins with them throughout the years and the customer service on some instances really sucked. Most of it had to do with our house being an older home that had an oil furnace and there are very few people that can deal with oil furnaces. Some of the contractors they’ve sent in the past have been horrible. They’ve not been qualified to deal with an oil furnace. And then, one time they sent somebody that said they replaced the part but they didn’t. Throughout the years, we went on many winters without a furnace in a very cold house due to the said issues with the contractors.

I've been with AHS for a long time and they have a good response all the time. They take care of customers promptly. I usually submit claims online and the reps are effective. C Mayes Plumbing was sent by American Home Shield recently and they were good and quick. They were on time and they sent me a text message with tracking. They told me that they needed the snake and then it worked. The only thing I complained about was when I had my water line leaking and AHS sent me coverage for only $1000. Other than that, everything is good.

I filed a claim for my AC and the representative I dealt with at American Home Shield was very good and professional. The contractor came on time and was professional, and he covered his shoes. It was a good experience and everything’s back to normal now.

A lighting fixture wasn’t functioning properly so I submitted a claim for it to American Home Shield over the phone. The contractor came out and told me that he couldn’t do anything because it wasn't covered. I got my contract and he showed me in the contract what was covered. I have to call an electrician and fix it on my own. But I called American Home Shield and they didn’t charge me for the visit.

I called American Home Shield to submit a claim since my air conditioner was out. The rep was very helpful and timely for sending in the email to let me know when the contractor was gonna come who then called me, emailed and let me know when they were on their way. The technician from Cabot Mechanical who came was young, professional and knew what he was doing. The air conditioner wouldn’t come on and it didn’t need any Freon. It had something to do with the thermostat and he fixed it. Since then, I haven’t had any more issues with it. I was satisfied and I would highly recommend AHS. It’s worth the service fee every month because when you need them, they’re there and the response is prompt. Also, if you didn’t have it, you gotta find somebody then it’s gonna cost you a lot more versus having a service contract that you pay every month.

The AC started making weird noises, stopped blowing cold air for the most part. It turned out to be the capacitor, but the contractor came out and fixed it. When I submitted the claim, it was easy. I just did it over the automated phone line and it was nice that we can pay the deposit over the phone. And there was no confusion. Then the contractor came out the next day, which was nice, so there was a very quick turnaround. He was very professional too and got the job done. AHS' service works.

One of the gears on my garage door opener was bad so I went online and filed a claim to American Home Shield. The process was very easy and within 24 hours, the garage door repair people contacted me. They came out and did the repair in about 15 minutes. Since the repair, the garage door opener works great.

American Home Shield is a good company to be with. Their online site is good and so was the service that I got from their contractor on the plumbing issue that I had. Everything was good.

I called AHS when my refrigerator stopped working and they sent someone out. And then I got a letter saying they couldn't fix the refrigerator and so they told me they'd pay so much towards a new refrigerator. I did that and I got my new refrigerator. The contractor they sent was excellent and I'm very pleased with the service.

I tried to turn my A/C and it made a crazy noise and it just conked out. It wouldn't blow out any cold air so I put the claim in with American Home Shield and they sent somebody out. In the beginning, I had to play phone tag with the person. I left a couple of messages. I was told that they called back. But the people at Home Shield were very polite. I set up a date and time between 8 and 12. The contractor came around 10-ish and he was really polite. He looked at my unit and told me he knew what the problem was. He went out and got the part and he put it in and that was it. He was at the house for 15 minutes. We were chit-chatting about just life in general. He's really pleasant. The air now blows out fine, nice and cold. The guy let me know that I'll probably need to get a coolant but right now, it's fine.

American Home Shield is a good company I've had a great experience with them. We had a problem with the dryer as it wasn’t heating properly. But that was taken care of by AHS. Then we had a claim recently for some outside faucets that were leaking. The contractor filed the claim with AHS letting them know that the work was gonna be a bit more expensive. They were waiting to hear back from AHS, but they never heard back from them. When I looked at their claim file, AHS said it was closed, as if the claim had been resolved. But this wasn’t resolved and no work has been done. The money has already been taken from my account and nothing has happened. Although, I haven't contacted AHS about this issue as of yet.

We have three bathrooms that are full baths. Then we had a problem with the leaking valve in the showers and American Home Shield had a plumbing company come and rework the stems. The contractors evaluated what the problem was and then it took about five business days to get the parts, and the guy came back at a later time. He is pretty fast and young. But he knew what he was doing and he did a good job.

We've really had good experiences since we've been using American Home Shield. We had completed a claim for an AC unit and submitting that claim was really good, but we had to wait almost two weeks for the company to get a part in. We're in South Texas and with this heat, it was a little frustrating. But the contractor was fine, and there wasn't anything they could do. And also, the AC has been working great since it was repaired. We had a disposal problem as well, and AHS has been really good, too. They're very professional. We get appointments set within the hour of when we put in a service request. Having American Home Shield has been truly convenient and it takes the stress out of having things that go wrong with your home.

My microwave was broken. I called American Home Shield and the representative who I talked to on the phone was good. When the contractor came out, he took a look at it but could not take the microwave out. There is a vent on the outside of the house and there was a bird's nest on it, so he thought that there might be feathers all the way to the microwave and the AC was damaged because of the bird's nest. He just said, "Call your company," and then he left. I got the vent cleaned and then when the microwave was removed, it was done in three minutes. I had the microwave left in the garage and then I called American Home Shield to tell them that the microwave was out and I didn't see any bird feather. I asked them to look at it but I didn't get any reply.

We had somebody come out to do the general maintenance on the air conditioning system and he said that there was a problem, so we called American Home Shield. They sent us someone who checked everything and he was fantastic. We thought we had was a leak in the coolant, but the AHS contractor said that it was just low. He just filled it up and charged us. Then he said that we have 60 days to call him if we have the same problem and he would come back out and re-check everything. Everything is running fantastic right now. We had some scheduling problems with the companies that AHS contracted to come out and do our service because of our very weird work schedules. But everything else has been fine.

Submitting the claim for our airconditioning unit was pretty easy. But the time that it took American Home Shield to have someone to come out was a little longer than expected and it was because we had some thunderstorms and a lot of people were powerless. The guy that came out did a good job. But we're gonna have to call him back because did not do what he was supposed to do. Other than that, American Home Shield seems to be okay.

Our upstairs cooling system was not cooling and there was a problem with the heat pump. We submitted a claim for repair with American Home Shield over the phone and the claims rep was great. The contractor that was sent out was great and the service was great. Since the repair, everything has been operating fine, but after further expense. We were expecting to pay the $75 service call, like all of their home calls, but we ended up having to spend $700, and my husband wants to call American Home Shield to clarify and resolve the issue.

When the refrigerator was making noise and the dishwasher was leaking, I filed two separate claims. Calling in was the most convenient at the time and everybody at American Home Shield has been very polite and helpful. The reps made the process very easy and the technicians who came out were very pleasant. They came the same day to do both of the repairs and since then, everything has been good.

I've been with AHS for a year and my experience submitting claims has been good. They got technicians out to our apartments fast and did a good job. SAP, the contractor they sent, was professional and on time.

There was a problem with the AC unit since it was not making the home cold. The claim with American Home Shield was submitted online. The technician that came out to work on the AC was friendly and professional. He fixed the AC by putting more Freon in and changing the filter, but he could not fix the tube because we had to break the wall to fix the tube up the stairs. Nevertheless, the AC has been working well since the repair and I'd recommend American Home Shield.

My light fixture on my back porch wasn’t working. I would put a bulb in and it would just instantly blow, so I didn’t know what was wrong with it. I called American Home Shield and submitted a claim. I had a simple but great interaction with the representatives and they took my information down, was very polite, and answered any questions I had. They were prompt when I called in the claim and I had two different people call me within a day or so.

One time I had someone come out for a couple of sockets that had gone out on the inside and outside of the house. I submitted a claim online with American Home Shield and it was very easy to do. The person who came did a very good job. He was very quick, thorough and got it done.

Our main line had been clogged up. The water then went to our secondary line which wasn't connected, so the leak caused a water damage in the upstairs bedroom. I called American Home Shield and their phone prompts walked me through what I needed and then they set an appointment that way. I talked to the technician from Bella Heat & Air over the phone and he came out the next day. They had cleared the main line out, reconnected the secondary line and fixed everything that needed to be fixed.

Our last call to American Home Shield for parts was terrible. My air conditioning broke and they ordered the parts from a company and they never followed up. When I called them to find out, they called the company while I was on the phone. After waiting for two days, the company said that they didn't even have that part. They order those things and that they are checking with the companies to make sure the companies have the items, which delayed customer service. It was a terrible deal which means we have to wait an additional couple of days until we get another company to order the part.

I did an online claim submission with American Home Shield for our stove and they assigned a contractor who then contacted us and scheduled a time. The tech who came out to do the work was excellent and was very detail-oriented. He took the whole stove apart piece-by-piece. And overall, the experience was good. But before that, I had an electrical issue and the experience was okay except that the contractor didn't fix a safety hazard which they should’ve. And there were a lot of wires and questionable locks that needed to be covered, and AHS wouldn’t do that. Still, I'd tell my friends to go ahead and get American Home Shield but they have to be aware of the electrical portion.

When the circuit boards in our air conditioning unit went out, I submitted a claim online with American Home Shield. Everything worked well with the online submission process. The contractor that was sent out by American Home Shield was very helpful. He fixed the AC unit right away and, so far, it has been working fine since the repair.

The only thing American Home Shield has accomplished is for me continuously paying the monthly payment and $75 whenever I call. I called when I submitted claims and for the second or third time, I had a claim for a faucet to be replaced. I talked to the customer service rep, and I got that all cleared and they would be able to do it whoever they sent out. But when the plumber came out, he said that he cannot touch it. I called American Home Shield and I gave them my grievance or whatever I felt and everything that’s been going on with the faucet, and they did not offer a recommendation or suggestions. So at that time, I decided to terminate it. They need to train their customer call center people a little bit better. I keep paying $75 just for technicians to come out and look at an issue and then they leave and tell me, “Oh, I can't fix it.” I've been paying for three years $45 that had no results.

The garbage disposal wasn't working properly and AHS had gotten it working okay. I've been with them for a few years now and I think they're really good. Submitting claims online is easier. It's only when there is an issue that was not fixed the first time that I've had to call them. But it's fixed the first time on 90% of the cases. They've only had to come a second time to fix the same issue maybe twice in the last three years. Usually, getting them back out takes a few days or a week at the most. But once, it took some time. Their reps are professional and friendly over the phone. However, sometimes, you have to wait a little bit until you reach someone. Although it's not something more than the average in the industry, so it's okay. Most of the contractors were okay to work with. And they explained the process up front.

We've made two claims with American Home Shield online, and their website was pretty straightforward. The contractor that AHS sent was pretty good too. They were anxious to do the work properly and fix the problem.

When our washing machine wouldn’t spin and drain the water out I called American Home Shield and then I received within 15 minutes the name and address of the people that were gonna contact me to provide the service. Then I got an email confirming all that. And by the next morning, I had an appointment scheduled with the service provider. They got here when they said they were gonna get here. They followed up with us that morning to make sure it was still a convenient time. He fixed the problem fairly quickly and he didn’t leave my house a mess.

I submitted a claim with American Home Shield by email on their website for the controller that operates my pool which was about a $700 item. Using their website has been very easy. Then within 24 hours, I was contacted by Reflection Pool. And within 24 hours again, Reflection Pool visited my home, determined what the problem was, and said it would probably take three days to get the part in. I got a call the very next day and was told that they have the part. The tech came over and installed it and it has worked beautifully. The issue was over with and taken care of absolutely beautifully. Also, my interactions with the contractor have been absolutely outstanding. They've been good enough that I hired them to do some other work for me.

We moved into our new home and the ice maker of the refrigerator stopped working. I didn't even remember that we had gotten an American Home Shield insurance when we purchased the house and my wife just reminded me. I quickly made an account over the internet and submitted a claim. I also made a phone call to make sure the appointment was done correctly. AHS was great. They got back with me within 24 hours and they scheduled an appointment within 72 hours. And then, a gentleman came out and fixed the freezer. He was nice. The ice maker started making ice again and we're all good. It only costed $75.

In my most recent claim with American Home Shield, plumbing work was done on my master bathroom and a guest bathroom. Top Notch Plumbing was the company who came out. The guy fixed the guest bathroom but I had issues with the master bath. When he left, everything was okay but during the next day, my master bath started running water again. It was functional but just flushing the toilet in, it would run and then it would stop. It was almost like someone was pouring water. I could hear it in the tank so I called American Home Shield to let them know and they set it back up again with the same company.

My AC went out and the condenser outside wasn’t cooling. I put in a claim online with AHS and it was easy doing it. However, it took almost a week to get a technician out because AHS set me up with another company which was pretty much unreachable. No one could contact them. I tried. AHS tried. Nothing. I contacted AHS, they checked on it and they set me up with Sherrell Air Conditioning that same day. The Sherrell technician came out the next day, checked everything out quickly, explained what he was gonna do and fixed the AC. The guy was really pleasant. Three days after the AC was fixed, I got an email from the other company saying they were ready to set me up. Everything was fine up until last Thursday. It went out again. A tech was supposed to be coming in today. Hopefully, they can fix it.

I filled out a claim approx two months ago about a well problem. They sent All About Plumbing company to my home. The plumber got out of the van almost asleep yawning all time. He tried to get his tools out the back doors. A great big water heater almost fell out on my driveway. He could not get his tools to fix the problem. He told it could cost as much as $3000.00 if it was the well pump or about $400.00 if it was the switch. It cost me a $133.00 and he said he could not fix it now. I called AHS. They said to get my own plumber and I did. The other plumber fixed in about an hour for $ 200.00. AHS did not pay me my money back for the $200.00.

This warranty was paid for by the sellers of the home I just purchased. This warranty company is incompetent, the plumber called me 36 hours after I made a request for service. I tried to cancel the service but there is nowhere to cancel when you log in, so I called and waited on hold for what seemed like eternity and ended up hanging up. The dryer company called within an hour of requested service only to tell me they could not come for ten days, I don't think this is a reasonable amount of time for a service call. I ended up paying out of pocket for all and will not call this company again. All in all this is what I expected before I called them. Hope this message reaches anyone considering purchasing a home warranty from American Home Shield.

Contacted American Home Shield to report a complaint against the air conditioning company they referred to conduct a home air conditioning repair. With outside temperatures in the high 90s the a/c company disassembled our unit and stated it would be repaired in 1-2 days. On day 3, I tried contacting the company and they would not answer the phone. I contacted American Home Shield and they were unconcerned about the fact that my family (to include my 68 year old mother, a 2-year old and a 4-year old child) has no a/c in upper 90-degree weather. American Home Shield told me the a/c company had no obligation to me because I was not their customer, I was an American Home Shield customer. I am a very dissatisfied customer and would NOT recommend American Home Shield to anyone!

My Whirlpool dishwasher broke on Monday, May 21st, I placed a service call to AHS. The first person I spoken to at AHS was very nice and pleasant, I explain the situation and they will get it assigned to a technician. This is where all the problems begin. The tech call and states she needed the name of the dishwasher- I explain to her that I was at work and will have to call her back to give her the model and serial number. She called me back 10 minutes later and ask if I had the information. I explain to her again that I was at work and I will call her back on tomorrow when I have the information. The next day she has called back and I gave her the information. She then ask what is the refrigerator doing. I explain to her that it was the dishwasher and then she says ok. She then explains to me that they only fix refrigerators and that I will have to call AHS again and set up an another appointment.

AHS is the worst kind of company. They will do anything they can to get out of paying for something. They will fix an appliance to death, even if a repairman has been out six times - they will continue fixing it. They will not back up the work of the contractors. In short, please save yourself time, misery and a whole lot of money and go with someone else - anyone else.

Our garage door opener went up in smoke. The starter capacitors blew and that took out the control board. I called American Home Shield to submit my claim, then D & G Garage Doors came the next day and checked everything out. The young man who came out here was knowledgeable, very friendly and courteous. He determined that the key opener was no good anymore. He then had to return and place an order for a new opener. It took about a week and then everything was resolved. I’m very happy and satisfied. Having a home warranty is valuable. I hope it pays off because I’ve been paying into it for several years. Hopefully if and when big items fail they will be covered as well as the garage door opener was.

AHS has historically been both difficult to deal with and unwilling to pay out even the minimum amount. We do not look forward to dealing with them, especially where high dollar values are concerned. We have had to virtually struggle to be paid a minimum amount for a new heat pump (despite payments to AHS over time of 20 times the amount in question) as well as to have a well pump paid for that was covered by our contract!

The water was not heating through the whole house. I submitted a plumbing claim with AHS and a tech from Total Plumbing came out. He fixed the problem, but because of whatever he did, I couldn’t get any hot water. Then he came back and sold me a new water tank. I told him to let me call up AHS but he said that AHS wouldn't pay for it.

The pipe to the air conditioning unit was cracked and it was leaking down onto my ceiling, so we called American Home Shield. They sent out the contractor, NB Mechanical, and our dealings with them went very well. The contractor looked at the pipe and told us exactly what was going on. The techs went and got the pipe and they came back and fixed it. They were prompt and they got the repair work done very fast. Now there's no leak and everything is working as it should. American Home Shield did a good job. I would advise friends to get this company because it would save them a lot of money.

I made a request with American Home Shield for a contractor to service the ice-maker. I filed the claim online because it was hard to get through to them and the hold time was too long. But, initially, the experience was not good. The company they sent out did a rush job and didn't correct the problem. They found and fixed a leak in the water valve, but they never addressed the problem with the ice-maker making ice, so we had to call for them to come out again. When they came back, they said a part would have to be ordered, but when they realized that the part couldn't be ordered, they deemed the ice-maker as not fixable and they ended up replacing it. This is the second rental property we had and our experience with this claim was better than what I've had with AHS previously. This time, it wasn't the best but it wasn't the worst either. But the last year was a disaster with them.

Filing an online claim for my AC with American Home Shield was a pretty good experience. There was a communication as to when the contractor would come out and he showed up on time. His service was also professional and the AC is now working excellently.

My air conditioning system wasn’t cooling as fast as I thought it should be. So I called American Home Shield to submit a claim and the interaction with the rep was great. He was very courteous and got a technician out here right away. The contractor came within three days. I had a good interaction with the contractor as well and he explained everything and walked us through with what he was doing.

American Home Shield was good in dealing with our air conditioning claim. The unit wasn’t working, blowing heat instead of cold air. AHS online system is very easy to use. Part of it was just understanding the American Home Shield process about what was covered and what wasn’t. And once I understood that, there was no problem at all. Submitting it and getting the contractor to make the contact was extremely easy. The contractor was great. I had a coordination meeting through a call from the office and got the date and time set up. The technician showed up and did what he needed to do. He basically found what was going on and corrected it.

American Home Shield has recommended a company to do our AC and a guy came for it. Cleaning the air duct was included in the job but he refused to do it. And so we never had the air duct cleaned in our 16-year old house. I called AHS and they told me somebody’s gonna call me and make an appointment to return to the house and do it but I never got a call. I called them again and they told me somebody's gonna call me but nobody did.

I dealt with one of American Home Shield's contractor quite a bit, and they were great but they weren't all that helpful. After they got noticed from Home Shield to deliver my oven, they showed up at my house unannounced and I was at work. And I didn’t schedule anything with them and my girlfriend didn’t. So I called them and told them that they should have left me a voicemail saying they were here. So they said they were sorry and set the delivery up for that Saturday. And on that Saturday, I had a minor car accident, and I couldn’t get across town to get in here, so I called them reasonably early and asked where we were on the list because we might not get there on time. And they said we were the next stop and they were gonna be here in less than an hour and that they didn't have anything else to do.

I went online and submitted a heating claim with American Home Shield, and the process was quick and easy. A contractor came out and from what the tenant said, they were good and explained everything. She was happy with them. But I had another claim which I had to cancel it since it’s gonna take too long. Our AC wasn’t working either and it was hot. And I had to cancel with Home Shield and get somebody out right away.

We put in a claim for American Home Shield online and then another by phone. The phone process got messed up because we have two policies and it sent them to the wrong place initially, but the online one was nice. Once we had the mix up with the phone call, I had to speak with a representative. It took a ton of time to get someone live on the phone through the number. It was really hard and quite an ordeal. We waited for 15 or 20 minutes trying to get a live person, but once we got them they were super helpful and they got everything fixed.

I’ve had three things that I’ve had to do with American Home Shield since I bought this house. The handle of the microwave was broken off and it couldn’t be repaired, the dishwasher needed to be repaired and then I had a thermostat from my furnace that didn’t work and that also needed to be repaired. I had started the project with another company that went out of business. And so, they were not able to complete the job.

American Home Shield has been very good. I usually call them to submit claims and they set up the appointment with the contractor. They have my number on my card and I give them the 'okay' to charge the account. The contractors they send are usually very friendly. I simply show them what they need to do and they explain and do the repair. The last claim I had was the service for the air condition and it was very efficient.

My dryer wasn’t putting out any heat. I filed a claim with American Home Shield online and they emailed me saying they would let me know as soon as they assigned it to someone. Then, as soon as they contacted Brown’s Home Appliance, I got another email stating that my claim had been given to an authorized dealer that would to come and repair it, and that Brown’s would be contacting me. I’ve used Brown’s even before I had American Home Shield and and they’re always very professional. So, it was nice to be able to use the same people that I know and trust. Brown's fixed the issue with my dryer in just one appointment and since the repair, its performance has been good.

I had a problem with my dryer. I submitted an online claim to American Home Shield, which was fine. The contractor came when he said he was coming. He was very polite and helpful, and he solved the problem. We've had good experiences.

The condenser coil of air conditioner went bad and AHS had to replace it. The submitting the claim part was easy. But the process to get things done was very difficult. Their process is you file a claim and then they'll send a contractor out and his first visit is to assess the problem to determine what it is. So that's one visit. And then you have to make another schedule once they've done that. And they file back with the insurance company and then they give them permission to move ahead to get parts or stuff like that. Once they've got that, then they have to once more submit to execute it. It was a lengthy process and that was my biggest complaint. So I was without air conditioning about three weeks in the process. They need to fix it

American Home Shield is fine and good to have but I didn’t feel that the contractor gave me a fair estimate for an upstairs air conditioner that wasn't working. While it was the actual contractor who came out and looked at it, it was the owner who started emailing me and was saying that it could be repaired or get a price for replacing it. It wasn't even the person who came and looked at the unit. Furthermore, I could never tell what was wrong with it that’s why I haven’t gotten it fixed yet. Right now, it's a little warm downstairs so I'm thinking about paying to have another contractor come and give me a second opinion but American Home Shield told me that if I want it, I have to pay another service fee.

My in-the-ground pool pump froze up and it was my first claim with American Home Shield. I did it online, and they called me the next day. And within two days, somebody was out here and had it fixed and running. The maintenance guy was great. I stayed out there with him because I’ve never been properly trained on the pool and I’ve had it for seven years now. But he confirmed that I was doing well, and everything was good. It was a good visit.

I had some leakage and the AHS reps were really good. They put me with a company but the company never got back in touch with me. AHS was supposed to make sure the company contacted me within 24 hours and they didn’t. For some reason there may be some problems with the communication between the two companies. So, after about 48 hours, I contacted AHS back and they got me with another company that came out right away. So, it took a few days longer before someone came out for my claim but that wasn't really AHS's fault. It was the first company’s fault. Aside from that, everything went great. I've always been a pretty happy customer of AHS and they're doing a great job, so far. I’ve always been really happy with the contractors as well and I'd recommend AHS to my friends.

The air conditioner quit working and it blew the breaker. We couldn’t turn the breaker back on until we got the air conditioner unit to turn off. Then there was also something wrong with the fan. I made a claim with American Home Shield. An older man and a young gentleman came and our interactions were nice. They were able to get everything repaired quickly. They were able to fix the problem with the AC, but after that, it was making a really loud noise. And so they came back out and fixed the noise. But it hasn’t been hot enough for us to turn on the air conditioner yet. Nevertheless, I tell everybody to get AHS when they buy a new home.

The hot water tank went bad and I called American Home Shield. Submitting the claim was easy and they said that within 24 hours, someone would call me back. The plumbing office called in an hour and they came out and looked at it the next day. They determined that it needed to be replaced and about three days later, it was. The contractor was very knowledgeable and friendly. They were right on it and were careful not to leave a mess. I’ve been with AHS for a year and it paid for itself. I’m very satisfied and well-pleased with them.

Our primary residence is in the Houston area. Our other house is in Hilton Head Island and we’ve had very good success with American Home Shield when we needed their service for this house. The previous owners of the house we’re living in used American Home Shield too. My wife and I have been talking about getting a policy as well with American Home Shield for our Houston house. I've got all the paperwork and I just need to get it going. We had a plumbing claim with American Home Shield recently at our Hilton Head House and everything worked very smoothly. The contractors were professional and friendly, and we’ve been very satisfied with them. I’d definitely recommend American Home Shield. We’ve been very happy with them.

The contractor had to come three times, but the plumber was nice and it was a good experience. However, my experience with the air condition people was terrible. They came out the first time and the heat and the cool were not working, so the man told me I needed freon, but then the circuit board was also messed up, so I needed a new circuit board. The man said he would leave and they would order a new circuit board, which would take a week, and they’d call me to schedule the appointment. I said okay and that was somewhere at the beginning of March. I called that Friday, and nothing. They said it was coming the next Friday, and I said okay. Every time I called, for three or four times, they kept telling me the part would arrive the next Friday.

We had a leak in our hot water tank and American Home Shield gave us the name of a local plumber. The plumbers came right away and our interactions were great. But they didn’t come with the water tank, so we had to wait for it for a day. Other than that, all things were covered except that our other water heater did not meet the code so we had to pay some extra for that. And now, everything is running as it should.

Submitting a claim online with American Home Shield was simple. P&R repairs didn't return a couple of phone calls until they got the part. AHS called us to follow up to see if P&R Repairs got the part because it had been a few days and I haven’t heard anything. They just didn’t return saying, “Oh we’re waiting on it”, because I had called and thought the guy had fixed it. They just called to let me know if it’s not fixed, they’ll order the part. And then they called when they got the part in. Then I got the part, the guy fixed it and it was fine. I would recommend American Home Shield.

Our dryer would run but wouldn't heat so I called AHS and I got an appointment right away. They really worked with me on that knowing we have a family and we needed the dryer. The contractor came out and he had trouble fixing the unit so he called a supervisor who came out within an hour. They then worked on fixing it and they got it running but it stopped again within two hours after they left. So, I called right back and the person I talked to told me that it might take a week. I told her that that won't do. They had to order a part and it came in after three days. The contractor came out and fixed it. It all worked and everything went well. It's definitely worth having a protection on your things that can break down on you.

I opened two claims with American Home Shield--one was related to my clogged sink and the other one was about my oven as it wasn’t working and also my refrigerator which has a water dispenser that was not working fine. I submitted them over the internet and it has been easy, but their site has no specific tab for the sink. American Home Shield should have at least a phone number so that in case people don’t find the item that they are looking for, they can call and talk to someone else.

When we had a plumbing issue, we submitted a claim to American Home Shield by calling it in. We had a low pressure in our house that if we use the kitchen sink and the shower, we would have low, low pressure. The contractor who came out to diagnose it was great. The guy was direct and cut-and-dry. He was very quick as well. He got the parts that he needed and fixed it. And then he handled everything with American Home Shield once he came out. That was very convenient and nice. In fact, he took good care of us and seem to be fine about taking on that responsibility for the rest of it. It was part of our warranty after all. Overall, everything else is good with American Home Shield. The people are knowledgeable but you literally have to wait a tremendous amount of time to get a rep. That has been my only issue since we've had them.

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When the heater of our swimming pool wasn’t working, we filed a claim online with American Home Shield. Their online site was very good and it has improved a lot since I signed up in 2015. But the technicians from the company that AHS dealt with were not so okay. They came in and said they had fixed the problem. But when they were done with the repair, they just left and never told us what was wrong or what they fixed and how they fixed it. Despite that, AHS was really good and the service was okay, and I would definitely recommend them.

One of the switches in our fuse box was faulty and it had to be replaced. I called American Home Shield and the people that they sent were terrific. I’ve had a good service so far.

I recently had Advanced Comfort and they were first class. The contractor was smiling, friendly and very personal. The AC is an awful lot better now and I was grateful for it when we got 90-degree heat. But we had a problem with one claim with AHS. The oven went out and we still haven’t gotten it working at the moment. When the oven guy came out, he said that it was an electrical problem while the electrical people said it was the oven and that was a bit of a mess. Despite that, we've been with American Home Shield for four years now and it's worth every penny.

I called in a claim at AHS when there was no cold water in the shower. Their reps know everything they need to know and got it figured out. They set me up with somebody that came out and got it fixed. We had a guy from Roto-Rooter come out and he gave an estimate, then we had another quote and then had another guy come out and do the work. Everything went fine. Having AHS saved me a few hundred dollars, so that’s good.

I've had a couple of recent claims with American Home Shield, and SWAT Plumbing came out twice. I had a sink issue and I had an outside water faucet issue. The sink was dripping. We had an old cartridge so we had to wait for that one to come in, so it took awhile. But SWAT did the job. And they were nice, and our sink and outside faucet are working now.

When I closed on my new house I asked for an American Home Shield one year contract. I have called him three times to ask them to send me my information. I have a never spoke with anyone who could speak true English. The phone line was obviously in another country. They still have not sent me my information and it's been five weeks. So much for American.

AC broke. Called AHS and contractor to follow up within 24 hrs. No call for 72hrs. Contractor Came out & had to order part and left. We called for three days to contractor and no return call as to when he was going to fix AC. Called AHS and they called him & left message. Still no AC and temps were in the 90's. Day 6 I called a different contractor who came out and picked up part that was in town. I paid $650.00 to fix. I want a refund.

Buying a new or used home? Considering a home warranty? Thinking about American Home Shield? DON'T DO IT!!! The WORST customer experience. Online is fine; but if calling, you must navigate a series of commercials & offers to figure out the right sequence to get to an agent. Took me 3 times, then on-hold for 45 minutes to get an agent to discuss. AHS EXPLOITS new homeowners through its claims of offering insurance for maintenance and repairs. This is NOT TRUE. We've kept the service for years, for the peace of mind after we bought a repo in a new area where we didn't have a connection with local contractors.

I made a public complaint about unfair pricing increases from AHS and get a generic "We care" response. I messaged them in private message and get the exact same response. I feel they need to be called out so I’m leaving another comment so people can see how they really are. Message after message it’s all the same.

My dishwasher has been broken for 6 weeks. The technician has been to my home twice to fix it and has stated it needs to be replaced. American Home Shield will not authorize a replacement and when I call the reps on the phone always state there is nothing THEY can do. If you ask to speak to a supervisor they will not come to phone. Today I called again and refused to accept "There is nothing more we can do until we hear from blah blah department". I asked the rep to speak to a supervisor and I kid you not, I wish I had recorded the phone call, the response was "Wait or get no service". I think 6 weeks to get something broken in your home fixed when you have a home warranty policy you pay every month is too long. This company needs serious customer service help.

I have had a home warranty with AHS for 1 year. I purchased the warranty when I purchased my first home for peace of mind. It has been anything but peaceful. I am in the middle of my second claim. I have been on the phone way too long, heard conflicting reports, been given conflicting instructions, and excessively long wait times. It should not take 10-14 days to finish paperwork for an electric water heater replacement. They intentionally delay and complicate the process in an effort to get out of the contracted obligation. Their website and contract clearly state they will repair or replace water heaters. Yet to date, they have refused to do either. My first experience was no different. I believe this company is a scam, a waste of money, and your time. Homeowners can save money and find better service and results by simply getting on the phone and calling local service companies. Learn from my mistake - don't buy a home warranty from AHS.

I had another bad experience with AHS. I called up for bathtub stoppage and they scheduled a day after a week between 1 to 5 pm with contracting company (NW Sundance Services, OR). I took a day off and waited for the whole day. 3pm they called me and said the contractor is busy we have to reschedule it for another day. I was so upset and called AHS and they tried to connect with contracting company and said we will have to reschedule it and they PROMISED me to waive off $75 service fee.

So I am a Realtor in Az, and we have always been told in our business meetings to let our clients know how important it is to have a Home Warranty. Well what a joke that is! So I myself purchased a warranty with your company and now that I need it, guess what? It is not there for me, so I have paid almost 1,000 in payments, and when I had to call a technician it was 125.00 dollars for the visit, then Ambient Air, told me I had a leak and I needed 4lbs of freon, but American Home Shield only pays 10.00 a pound and the cost of freon is 90.00 dollars a pound. And Ambient Air also said I needed a new filter, guess what American Home Shield also does not cover that, another 125.00 dollars. Then two hours go by I call Ambient Air, the air conditioner is not working. I am told to give it some time because the house has been hot. I wait a day. Still not working. Call again, I am told have to wait for American Home Shield to approve second visit.

I called AHS on 03/21/18 to have the oven in a rental property we own fixed, and my card was charged on the 29th of March. On June 4th my property management company called me and told me that the oven was never fixed, and that they were unable to reach the vendor from AHS, and that no one had gone to the property to fix the oven since my tenant was out of town and my property manager never let any vendor into the unit. When I called AHS they told me that the vendor was unreachable and that a new work order would be placed. It's now the 13th of June and after multiple calls, one in which a representative accused me of lying the oven is still broken and I'm being charged another $125 for another vendor to fix the oven, and that I wouldn't be offered a refund even though the first vendor didn't even provide any service.

I've been in my home for only a year and a half, and I didn’t know how everything was functioning and I thought getting American Home Shield would be a good investment and it turned out to be so. My air conditioning just quit and I filed a claim online with American Home Shield. They said it would take five to seven days for it to get fixed, and it took 12 days which was not a big deal. It wasn’t hot yet and a very nice young man came and got it working again. He was calm, went about his business, looked to see what the problem was and then he came back in and told me what it needed. And then, I got a call from the company later that the same young man would be here a certain day and it was cut-and-dried. He put the new motor in and got the AC running. I'd tell others to go with American Home Shield.

We're now on our third year with American Home Shield. Some of our friends recommended it because they had a home the age as ours. So far, we had flood damage three times and we don't live in a flood zone. We also had a lot of repairs done to our house but it was all woodwork and walls. And our friends mentioned that over the course of three years, they had part of their air conditioner replaced, refrigerator, a washer, and an oven. And the insurance cost them about a $1,000 a year. They would call for repairs and the appliance would either get repaired or not. But if they couldn't repair the appliance, they'd completely replace it. And they could either upgrade or whatever. And so I thought, it beats having to try to find a repairman. And that was the reason we did it.

I called to submit the claim with American Home Shield and they told me that I had a deductible, so once I paid that, they had to get out of my account, then Mance Mechanical came out after three days and fixed the air conditioning. The guy said it was a breaker that he had to fix. Then, he told me to go to Home Depot and get something, and then he had to put two gallons of anti-freeze in it. Everything is working good now.

We submitted claims with American Home Shield for three things in the last month including a garage door, a plumbing thing, and an AC thing. I file claims over the phone because they automatically assign you a contractor when you do it online and there was one that we will not use because of the way they do business and typically, it’s the one that gets automatically assigned whenever we file a claim online. The contractors generally are okay if you get a good one. When the garage door guy came, he was on time within the two-hour limit and he did a good job. And the plumbers did what needed to be done as well.

I went online and submitted a claim with AHS for my A/C unit. T J Morgan got out the very next day and they were great. However, the only bad thing about American Home Shield is that when you call, you have to stay on the phone for too long. And sometimes, you have to call because you can't ask questions online. I manage a lot of homes for my clients that don’t live here so a lot of times, I have to pay and sometimes it takes American Home Shield too long to get out there so they'll tell you to just hire the contractors yourself and they'll pay up to a certain amount. American Home Shield owes my company over $1,000 in fees from almost a year ago that they have not paid me. I have done everything in my power to get my money back. My rep, Susan, has been trying to help me but it's not doing any good.

We've had to use American Home Shield a couple of times this year. I had submitted some claims online. But my wife just calls in and schedule an appointment. Our water heater went out on January 1st. The soonest American Home Shield could actually get somebody out here to look at it was January 3rd. And then the contractor said it would be a week before they could show up and put another water heater in. So I had to go out and find somebody to put a water heater in because there’s no way I could expect my wife to hang out for a week without any hot water.

The dishwasher's handle wasn't locking and I submitted a claim online with American Home Shield. The online submission process was fine, easy, and user-friendly. The contractor came out the first time and sorted the problem out. But the only thing was that the technician had to go back to order the part, so the repair took three days long. But other than that, everything has been working well since the repair and I'd recommend American Home Shield.

My ice maker was literally spitting water at me. Then the technician came out and looked at it, diagnosed the problem, ordered the part, brought the part back out and then fixed it. He was very professional and nice. He showed his credentials right up front and I never had to worry about who he worked for. He always made sure he had showed his badge. He texted me and said his name, badge number and the reason he was contacting me. So it wasn’t like a solicitation. He was very specific that I had made the contact and that was why he was contacting me.

Greenway serviced the last four calls and they've done an excellent job. If they can't get it the first time, they're glad to come back out. But most of the time, they get it on the first call. Most recently, I had a stopped-up bathroom sink. It's a combo drain, one that the air conditioner drains in and the bathroom sink drains into it. I'm not sure which stopped-up which but both were stopped-up. The technician ran his Roto Rooter through there and cleared it up.

I filed two claims with AHS online at the same time. One was for my swimming pool and one was for my stove top. The site was very user-friendly but I always have trouble locating my policy because I had a prior policy with them and it never seems to refresh and it brings that old policy up again. So I always have to look up my policy number. It’s like a little bug. The contractor fixed the swimming pool really quickly. They were in and out of here very fast. And were super nice and friendly. The range, unfortunately, wouldn’t act up while he was here so I’m gonna have to resubmit that one. I’ve used American Home Shield for quite some time now and for the most part, I’ve been very satisfied with it. And I always wanna keep a home warranty on my house because it saves me a lot of money in the long run.

I submitted an online claim with American Home Shield for my washer and then I got a response back who they had assigned to it, which was Daryl. Then his scheduler called to let me know that they had been assigned that project and asked what was the convenient time for him to come out and look at it. And then, he was there on time. He was very thorough, knowledgeable and easy to work with. He had to order a part and it was ordered on the same day. And they kept me informed along the way. The part arrived on a Thursday and I was out of town, so he was there that Monday morning. It was less than a week for the whole process.

When my AC wasn’t cooling, a contractor contacted me a day after I submitted the claim with AHS and made an appointment the following morning. However, it was an inconvenience for me because I told them that I had some stuff to do and I wouldn’t be here. But later that evening, I was home and they came knocking at my doors. They were in the area and just checked anyway. So I got it fixed the same day, which impressed me. He also told me what was wrong with the AC and showed me the part he changed out. Now the AC is working fine. I also had a water leak out of my sink three years ago and the reps handled it very well. Also, submitting a claim online wasn’t difficult. American Home Shield is something that a homeowner should not be without. It’s just like automobile insurance. You pay for it and sometimes you wonder why you fork up the money but when something goes bad, you’re glad you have it and I recommend them all the time.

I called in a claim on my AC because it wasn't cooling properly. The company that American Home Shield sent out did good work. The service tech was knowledgeable and he took the time with the AC to diagnose the problem. He explained to me that the issue was because of the type of unit that I have, which is a zone unit, and that I was low on Freon. He fixed the Freon problem and he checked the motor and some other stuff on the unit. Now, everything is working correctly. I recommend American Home Shield.

American Home Shield was one of the best investments I made since I bought my house. My little overflow pan went out and got clogged up and they replaced it. I submitted my claim over the phone and it was very easy. My interactions with their representatives were good. And the contractor who came out was very knowledgeable and knew exactly what the issue was and handled the problem. All in all, every time I had to call American Home Shield and use them, I hadn't had any problems.

American Home Shield is quick to respond every time I have any type of issue with my home. The only thing is, whenever I request service, it always takes 24 hours. My wife and I have a six-month old. When we requested service, they got back to us, but they couldn't come out and fix it today. I was hoping it was yesterday. But that's my only concern. The contractors that AHS has sent out are very professional. When they're here, they solve the issue in a timely manner. From what I have experienced so far with my AC, they were here for no longer than 15 minutes.

We recently bought a house and moved into it in March. We have two AC units and one of the AC units quit. The inside unit was running but the fan of the outside unit just stopped running which means nothing was cooling inside. I submitted a claim online to AHS. I got a text message that said that they had referred my claim to a company. And the contractors came out the very next day and worked their magic and got it running. They were very personable and did their job.

The dryer wasn't heating up and I called it in at American Home Shield. Their reps are always friendly and they were able to send a tech in a day or two. The technician that came out was really knowledgeable and thorough. I’ve gone two or three service calls with American Home Shield and this technician has been really good. He explained to me what was gonna get done and he took his time to resolve the issue. Then it was a same-day resolve, which was great. He didn’t have to go out, get parts and come back a different day.

We had a problem with the refrigerator not working and I called the 800 number for it. The AHS rep was outstanding and the contractor that was sent out was very professional. Now everything is fine.

The pump for the pool wasn't pumping. I submitted a claim online because American Home Shield never answered the phone. Even so, navigating through the website was quick and easy. And the next day, the tech came. Since the pool pump was an easy access, I didn't have to be there. The tech called me up and I told him what the problem was. The backwash bypass wasn't working, and he replaced the O-ring. After the repair, the pump has been working fine and backwashing is really easy now. Having the warranty always paid for itself, and I'll tell others that they need American Home Shield.

I've had my house for less than 30 days and the AC was already not working. I called American Home Shield and when the repair technician came, he said that whoever last serviced the AC cracked the lid and that’s why it was leaking Freon. So he replaced the lid and then I had to pay for five pounds of Freon because it was not covered entirely. The technician did the job quickly and did it well. The AC started working and so I'm happy with his work. American Home Shield did a good job as well. They were responsive and it was easy to do everything. American Home Shield is a good thing to invest in for a first-time home buyer and trying to save money.

The toilet was not running very quickly a few weeks ago and we submitted the claim for that plumbing issue with American Home Shield through the internet. The online submission process was great and much easier than talking on my old phone. The contractor, Patriot Plumbing, responded right away to set up an appointment. They came out and got there when they were supposed to. They were in and out very efficiently and got everything taken care of, and the toilet's functioning has been great since the repair.

Our heating unit wasn't working. It's the original unit with the house, so it was probably about 20 years old. And it just got so that it wouldn’t work. We have filed several claims during the last couple of years and we've had a number of different contractors come out and refill the refrigerant, work on it and replace things. This time, Air Supply Cooling came out and they did just fine. They seemed to be professional, friendly, answered questions that we would ask. Sometimes they even had to put it in layman terms so that we could understand what they were explaining. However, they weren't able to fix the unit. But they did replace the outside unit but what happens to it is that it will come on, and it will work but then we'll notice that it doesn’t seem like it’s kicking on. I’m not feeling any cool air. And so, we’ll go and we’ll look, and it will say that it’s set for 76, but it will be 80 degrees.

American Home Shield has really been a huge blessing to me. I have a rental and my last tenant really did a number on me. American Home Shield has been very responsive. They set up some professional folks and their vendors were really good as well. So I like the relationship. They have really helped me out. But I was double-charged for one service a while ago. At the time that I put in the request for the service, I misunderstood when the representative spoke about providing my card information or calling back and paying it within 48 hours of the service. I wasn’t real too happy with being double-charged. But I'm disputing that and that aside, the representatives' professionalism has been excellent. Overall, the company is great and the service is pretty good too.

American Home Shield is absolutely amazing. I have a multilevel house and I noticed that there was a waterfall under the shower. I had noticed some moisture a couple of years before but I didn’t know where it was coming from. I made the plumbing claim and it ended up being a relatively minor issue. From when I filed the claim online to when the plumber walked into my garage, it was about 21 hours. It was astoundingly fast and super professional. I had a great local contractor, Contreras Plumbing, to take care of it and they immediately followed up afterwards. It was quickly resolved and there were no further issues. I’m a realtor and so I recommend a lot of home warranty companies but American Home Shield has become my go-to. I had gone with them because I had seen a couple of claims had great results. Now, I have my convenient little story in the back pocket of “Well, let me tell you. I like American Home Shield.”

The circuit board burnt up on our dryer. I submitted a claim online with American Home Shield and I got a response right back. In three hours and at 8:00 in the morning, Maytag called me, so AHS got it dispatched out to them. Their secretary was very thorough and let me know everything that was going on. She also let me know when she had ordered the part and when it was coming in. And she put me on the board and said I could move the schedule. She called about the first two days then when the part finally came in, she said she’d keep the schedule for the day that she had scheduled to put that part on. It was like clockwork and the dryer has been working at 100% since the repair. All in all, the Maytag company was excellent and American Home Shield was good.

Our drains upstairs and downstairs were clogged so I filed a claim for them with American Home Shield over the phone. The contractor that came out was knowledgeable, professional, and was able to get the drains cleared. Another time, our sump pump went out and AHS replaced that. My house just has a lot of plumbing problems, so I'm sure this is not the last time I’ll be calling. I've gotten good service providers from American Home Shield and I would recommend them.

I had a problem with my AC. I contacted AHS then they assigned me somebody. But the AC guy didn’t maintain his schedule and he was not responding to me. Then I wanted to get it serviced from one person to the other person and there was no problem. The AC is working well now. I also had an issue with my fridge but the guy that AHS assigned to me never came back or told me anything. So, I was very much angry. I called him and he told me that he would send me another person to fix it because the problem is beyond his capacity. The last time I spoke to him was a month ago and until now, the problem has not been fixed.

We were on a trip and when we got home and walked in our bathroom, there was water on the floor. One of our faucets had failed. And so, I called American Home Shield, and they charged me $100 to have a fellow come out, take a look at it, and tell me that I needed to replace the faucet since it failed. I said, "Oh, gee, that’s gold. A $100 for that.” But he said he couldn't do anything about it. The sink had to be taken off, and they don't do that. So he said I have to remove the sink and move everything. And then, they'd come and replace the faucets and and then I'll have to put the sink back up.

My father-in-law had a bunch of problems when he bought his house. So, he told us about getting a home warranty. We searched for one and found AHS, so we went ahead and purchased it. The reps of AHS were friendly and they were quick on getting somebody here when we had an issue with our AC. I called and then they said it would be long till the contractors could come out but the contractors called me the next day. The contractor was also able to repair it the same day and I’m in Florida, so that's great on an AC. The contractor was also very friendly and was a gentleman. He was really knowledgeable too. He even told me some other stuff that I could do on my AC like clean it up to keep it cleaner, and what would make it last longer.

American Home Shield sent Greenway Home Services to fix my oven and microwave. We’ve got new appliances coming since they will not be able to fix them. So far, everything’s been good with American Home Shield.

I had a water pipe that had a leak in my kitchen, and then found out that it was a plug and a pipe. I called American Home Shield and left a message to submit a claim for repair, then a rep called me and we had a good interaction. I was told by the contractor that came out that I would be paying $10 for a pipe, but I ended up paying $59. But everything has been working since the repair.

When I submitted a claim to American Home Shield for the oven, I did it online and it was very easy and convenient. The contractors took a little long to get the part but outside of that, the service was fine and I had a good experience. Since then, the oven has been wonderful.

I submitted a claim with American Home Shield for my washing machine and it was easy. It turned out that the washer's drain was clogged and it was an easy fix. The contractor was late. I was probably the last scheduled appointment of the day anyway and he called me to let me know he was going to be late. But he got here and took care of it in less than half an hour. But with the AC, we have a whole different story.

The water heater and our tank broke and spilled water under the flooring of two rooms and out into the garage. And after we got that fixed, we found a leak in the wall in a pipe. Submitting a claim with AHS was fairly easy. I went online and asked for a plumber and they sent one out. Then we ended up having to pay the $125 service charge and an additional $500 for the new fittings on the water heater, which they didn’t cover and I wasn’t prepared to pay for it. So that was a big disappointment. They also don’t pay for the damages, so those are additional expenses that we’ve got to pay. Other than that, the contractors were good and I was pleased with what they did. It took almost a week before everything was hooked back up. It's working good since the repair and I have recommended American Home Shield to my son.

I have a contract with AHS. I requested service April 30, 2018 and as of today the issue is not resolved. AHS assigned a service contractor (Yazd Mechanical) and I received their visit May 5. The contractor barely spent 10 minutes in my house to tell me that the issue was the thermostat. I called the thermostat company and they sent a new device. I was still having the same issue so I spent 2 hours over the phone with the thermostat company trying to troubleshoot the issue. We were able to demonstrate that the issue was not the thermostat but either the furnace control board or a wire leakage.

AHS is horrible about getting warranty problems fixed in a timely manner. I have been without AC for over 2 weeks now. After the 1st AC Company left me hanging for 3 days before submitting they cannot do work for AHS for 20+ days due to workload, I then went to another company that took 6 days to get to my home. Now that the problem is diagnosed, AHS is dragging their feet on getting resolution and resolved. Once my compressor is fixed, I am canceling my agreement with AHS!!

Been with American Home Shield for close to 1.5 years now. Just had a service tech completely miss a 4 hour window and had to reschedule for next week. So I pay $25 per month, had to pay $132 for the service fee, flushed 4 hours of Paid Time Off down the drain and have to take more time off to do the same thing next Tuesday. I call American Home Shield looking for a little compensation back and get nothing. Was told they would talk to a supervisor but the supervisor wasn't available. They said the supervisor will call me back and that hasn't happened yet. I will be canceling as soon as my repair is completed. By the time this is over, it would have been financial benefit for me to purchase a new dryer myself.

1) $780. Return premium still owed nearly 90 days after warranty cancelled. 2) Unpaid claim 90 days. 3) Deducting premium from my checking account on a home I no longer own. I cancelled the warranty with AHS and replaced with substitute warranty company at the recommendation of the real estate broker and title company due to the many problems they and other clients had with AHS.

Eight weeks ago our washing machine quit working. AHS called a contractor to come out. They made it two weeks later. They decide on what was needed and ordered the parts. About a week later they came out with the parts. Could not get the screws loose on the tub and actually stripped them. Had to order more parts then. AHS contacted another contractor. When I asked him why he was calling me he told me that AHS didn't believe the first contractor. So we scheduled a day for him to come out. A week later he arrived and came up with the same parts as the first contractor. So he ordered them and we waited another week for those parts to come in.

I am a first time home buyer and I am not sure if the realtors get some credit for selling American Home Shield “Whole home warranty” but my experience is they are a sham. So I paid nearly 600 dollars to have “coverage” for 1 year on most of the major systems in my home. When it started heating up, I tried to use the AC unit in my house. It was not getting cold at all. So I contacted American Home Shield to investigate. I noticed that they covered leaky pipes also and from my understanding 75 bucks was like a deductible. So a plumber and an HVAC tech was dispatched to my home. HVAC shows up, after I paid the 75 bucks to AHS had to recharge my system, and paid 220 bucks (300) to add coolant to my system. Ok sure it’s r-22 and it’s more expensive than newer coolant. So this made this entire service call, MORE expensive than if I was to hire a private contractor to come and do it. So I am into this already 900 dollars for one single call.

As soon as we moved into our new house (built in 2010), we found that there was a leak on our side of the water meter at the street. We found that AHS does not cover anything physically located outside of the house... so $400 out of pocket on day 1. Now our upstairs A.C. is not working. It took 5 days for them to get a contractor out (in very hot Texas weather) just to look at it. They found that the Freon was low so they put in 5 lbs. (AHS only covers $10 a pound) and we had to cover the rest ($125). They would not even check to see if there was a leak at that time, but said it would be covered if it stopped working again. Go figure, there is a leak and it is not working again. They were able to get someone out in 2 days this time (woohoo), and found that the evaporator coil inside needs to be replaced. AHS covers the replacement of the evap coil but they will not cover the "construction items" to keep it in code... so another $325 out of pocket.

We had our HVAC unit broke. We called on 6/8 to get the outside company authorization and AHS authorized and approved to get it replaced. On 6/13, we called back to check how much they are reimbursing us and I am been told that we need to get a second opinion... Never mentioned about second opinion and here I am without a/c and my husband had a heart surgery... Worst worst worst home warranty company. Highly NOT NOT NOT recommending to purchase their service... it IS a WASTE WASTE WASTE of money.

I have been a loyal customer with AHS since 2002. Every year I renew my contract because it gave me peace of mind. Well, last year we had a few problems so we had several claims. One was because we were painting our laundry room and our washer connection was stuck on from years of being connected. They sent a plumbing company that MELTED my faucet's box when soldering the pipe they cut to attach new faucet!

Pilot light kept going out on my hot water heater. AHS sends out a tech to fix the problem. Contractor came out twice to fix the problem and then a third time to fix the gas leak they caused at my house. Today the pilot light is going out again. I called AHS and they won't fix the exact same issue I already paid to have fixed because they only warranty their work for 60 days and we are 28 days past their ridiculous warranty period. 2 months ago I requested a contractor to come out to fix my pop ups in my pool. I spent $125 to have a contractor come out to tell me that my warranty company does not cover pool pop ups. AHS could have told that to avoid the $125 service charge, but based on the reviews on this site, I can understand why they did not tell me. They are clearly a horrible company.

AC broke on May 27th. Placed a service request May 28th. After 24 hours and no contact from AHS I called them and they said they the tech would call me. 24 hours later I called the tech myself and scheduled an appointment for May 31st. Took a half day of vacation to be home when the tech arrived. After arriving home, 1.5 hours before the tech was due I received a call to inform me the tech had food poisoning and could not make it. They said he would arrive on June 1st at 7 am. Tech arrived at 7:45 and apologized because he out till 1:00 am. Food poisoning and out till 1:00 am?

I had an issue with the salt water swimming pool which I submitted a claim for with American Home Shield. It was an easy process. They contacted the pool people and they contacted me the next day. The contractor came on-time and communicated well. He did good. All got repaired and everything went well. I had someone who was staying with me from Hawaii and they were with a different home warranty company. They were having a horrible experience. I recommended American Home Shield and they said they will switch when they get home.

I figured how to submit a claim with American Home Shield on the computer and I’d rather call somebody and talk to them, but it’s not unusual to stay on hold for over an hour when I try to call them. Circle S Electric came out and they did great. They were friendly and professional. They seemed to know what they were doing and they worked quickly. I was very pleased and the motor still works.

The guy who came out to look at the hot water heater did a very thorough job. I said the pilot light was off. So he had the pilot light on. But then, we waited and kept running water and I said the water seemed to be getting beyond tepid. And so, something was wrong. He tested and worked on it. He said the thermostat needed to be replaced. So he replaced the thermostat. Then we went to the next process and it worked. When I called in to make a claim, I asked if they could do this and that, and the representative suggested there would be a $75 service fee. I asked if they would replace it if it can't be fixed. She said they would. But the problem got fixed. The service was fine.

Recently my washing machine went out and I made a claim online, which was a fantastic process. The contractors were great too. They brought the washing machine out, loaded it up, put the new one in and gave me a little bit of instruction on how to use it. They were in and out in 15 minutes. Now the new one is working great. I try and tell everybody I run into about American Home Shield and that they ought to get it, and everybody I've talked to is very enthusiastic about it. The process is as easy as it can possibly be.

I was having an AC issue and it wasn’t going cold there. When I submitted a claim to AHS, I talked to their rep and it was great. The rep was able to help me in a timely manner. The interactions with the contractor were great as well. And he was recommending any unit ‘cause he did what he could, but it was just old.

I had issues with my air conditioning. The first issue was it wasn’t cooling properly and the second one was it was leaking water all over my basement. I went online and submitted the claim with AHS. The same company has been coming out for the past four years and they’ve always done a good job. They’re professional, they fix the problem, they’ve been honest and that’s all I can ask for.

I have an account and as a Realtor with American Home Shield. So when I try to get into the account online, it tells me that I'm a realtor and not a consumer, so I have to submit the claim on the phone. But I like to call and speak with a representative. I had a pool claim once and we have worked with Aqua-Brite. They were good. I called them to check on the pool equipment and they told me there was no issue. And then Choice Plumbing came second because there was a leak in the pool and Aqua-Brite didn’t do that. Choice Plumbing came over twice. I didn’t like the person they sent me the first time because he was a little rude. But the second person that they sent was nice. American Home Shield has been very good sending me people right away.

Our refrigerator had no water coming out of the door and it wasn't making ice. I called in at AHS for a service and it went fine. The tech took a few days to get out here but now everything works fine and I'm very satisfied with the repair.

We bought an older house with lots of old plumbing. So there has been either a joint or a faucet leaking or something to do with one of the pipes. I've called AHS numerous times because we fixed one thing and then something else ends up breaking. I'd go online to file a claim and then they'd send me a text or e-mail that they'll let the contractor know and that I should reach out to him to schedule a convenient time. The plumber is the only contractor that I deal with. I've also worked with him in the past and he does great work. His response time has always been the best when trying to schedule something with AHS. The experience has been okay. Others should definitely consider AHS. I’m glad that my realtor bought me a home warranty because I probably wouldn’t have done it and it’s been a good value compared to the amount of stuff that I found that needed to be done.

I’ve been with American Home Shield since January but I’ve used it three times and all those times were wonderful. When I submitted the claims online, the user interface was so simple that you just go and put whatever is wrong and then get the work done. I usually submit at night and within the next morning, I would get a call from the contractor which is not even 12 hours. The compressor of the air conditioner wasn’t cooling and the contractor who fixed the AC was polite and knowledgeable. He went straight to the point and went to work. He needed to clean out the back and the AC is working great now which is perfect because the heat gets really bad in Texas. We’re happy with American Home Shield and we hope that we continue to work together.

One of the stove light on my gas countertop was not responsive when it fires. The contractors that American Home Shield sent out were professionals. They came in, did the work, and they cleaned the area so it was quite smooth. And they came here twice. First, they came in to find out what was going on and they ordered the parts. The second time they came in, they fixed the problem.

My air-conditioning wasn’t going cold so I called American Home Shield to file a claim. The claim rep was good and they sent A.M.S. of the South out in 14 hours. My interaction with the contractor went extremely well. I was told that anytime that we could possibly request them, if we have any further issues, to please get them.

Submitting an online claim with American Home Shield for a garbage disposal was an easy process for me. The guy from DNB Plumbing showed up on time and he was very professional and friendly. He even gave me some tips on some things to do in case I have the same situation again and told me some things to look out for. He was really great. And our disposal has been excellent since the repair.

My fruit extractor was not working so I went online and submitted a claim to American Home Shield. The process was straightforward and the technician they sent was nice and courteous It only took a little bit for them to submit the problem for the piece, to get it back and then to come back to fix the extractor. Everything went okay.

We filed a claim online with American Home Shield for our AC as there was no cool air coming in the upstairs bedroom for my granddaughter. The next day, we heard back from the service company that AHS got for us. The service guy came out, checked everything upstairs and then recharged the coolant. The AC was fixed within hours and has been excellent since. I just put an AHS warranty as well on the second house on the property.

We had just moved in to a new place and we had three doors and three keys. We wanted it to go to one key. I found out that that was covered by AHS and I put in a request. They then put me in contact with one of their contracting rekey guys and he came out and did it in less than half an hour. Everything has been okay with AHS. They were also offering a promotion for installing a television, like a mounted TV, and they were partnering with HelloTech. We paid the copay and they came out and did a good job for that too.

My toilet was leaking from the base wherein turning off the water valve was not enough to keep it from continuing to be a problem. I filed a claim and American Home Shield assigned somebody. It was on a Saturday night so I wasn’t expecting to hear from anybody up until Monday. I proactively just sucked the water out of the toilet and pulled the toilet off just to make sure that the water leak would stop. Then, I noticed that there was a bunch of moisture underneath the flooring on the wood, so I just ripped that back and I treated it to prevent the mold build-up and just left it. You could clearly see the root cause of the problem and it was a bad seal. It took about four days to schedule an appointment with the service provider. When they were finally able to come out, they said, “Oh, you removed the toilet so we can’t do anything,” and then left.

When I submit a claim with American Home Shield, I call in and they give me an email as well as a text message for the follow-up. Then I get the same thing on which company’s being contacted and that company contacts me about when they’ll have a repairman available. Recently, I had an issue with my AC and AHS sent out Dean's Heating and Cooling. They called ahead like they were asked and when they came out, they got right to it. They diagnosed the problem and they were in and out in about 45 minutes. It was a dream and things went very well.

The AC compressor was out and the contractor came out and he said they needed approval from American Home Shield to buy the compressor. I called American Home Shield this morning and they have not heard from the contractor. They said they would call contractor and the contractor would get in touch with me shortly. But I haven’t heard anything, and it’s hot in Texas. Every time I’ve called American Home Shield, they’d fix the issue up until now. It's really a pretty major deal, and it looks like they’re dragging their feet on it.

The dishwasher completely quit working. There were no lights, no power to it, no nothing. I called American Home Shield, got the claim number and they set me up with the rep that they have in this area that services the appliances for the homes that they insure. The guy called me, set up an appointment and came out exactly when he said he would be here. He told me he would have the part exactly when he said he would and he came when he said he would be able to fix it. Everything was real fast, quick and efficient. Everything’s fine now with my dishwasher.

I bought a house that was used so I have used equipment. I got a warranty with American Home Shield and so, far, it has worked out for me. When the pool heater quit working and the display was broken, I submitted a claim with AHS. The tech had to order a part, then he came out and installed it. It took about three weeks before the pool heater was repaired because of the part issue. But as far as the actual work that was done, all that was pretty fast and simple. And now, the pool heater works. After that, the dishwasher also quit working. I filed another claim with AHS and they sent a tech out. He verified the complaint and replaced the main fuse inside there. And unlike the one with the pool heater, he had the part with him at the time.

I value having a warranty on my property very highly. And although there are a lot of warranty companies out there, American Home Shield is by far, the best. Their rep was very knowledgeable, helpful and concerned. And it only took two days for a contractor to come out when I filed a claim for our refrigerator. He was very friendly and seemed to know what he was doing. He didn't take long to assess the problem and replaced the motor. Everything is good with AHS. I would tell others to go with them.

Everything was fine all the way around when I called American Home Shield to submit my most recent claim to them. Their contractor, Accord Appliance, came in just a couple days. Their technician was social and we had a great interaction with him. Having the warranty has been really good so far. It's worth-having and I'm glad I have it.

I've had a lot of experience with American Home Shield. Recently, our garage door would not open or close. I called AHS and I got automated responses saying that the contractor company would call me. A guy called me and he was here within a day or two. He's been in my house before and he took care of the door. I had a child at home who dealt with him and our garage door has been great ever since.

The washer quit and the door was locked so I couldn’t get the wet clothes in there. I went online, submitted a claim to American Home Shield and I got the name of who would come out and a phone number. The technician that AHS sent was good about keeping us informed and he got here when he said he would. Also, he was a pleasant man. This morning, the washer quit again and I called AHS. They are contacting the same people and they’re supposed to get in touch with me to come back out and look at it. It's been exactly a month since we reported the claim and they were out within a day or two. We've been happy with AHS and the repair people were prompt about getting out. If it's on a weekend, that’s another issue but we've been pleased.

There was a bad part that needed to be replaced on our AC unit. So, the technician came out and assessed the situation and ordered the part and then came back out to install it. Our experiences with American Home Shield has been usually easy. We've had to do a claim once before with our air conditioning unit that was needing Freon. We've submitted our claims online, and it just processes our payment that we have on file and with the deductible. And we got either an email or text message concerning the claim. And then, we got a follow up email or text message also for whichever contractor is gonna do the work. We've had good experience with both technicians.

We had some light switches in our home that never turn on no matter what we did. The electrician that was assigned by American Home Shield came out within a couple of days and fixed it really quickly, which I wasn’t expecting because I thought it was gonna be something more involved. He's professional and friendly. He said that the light switches have been wired incorrectly. We've been able to turn on the lights in that hallway for the first time since we've moved in so that’s been really great.

I've paid into AHS for several years. Despite their advertisements, the two times I had a Home Warranty claim AHS did not cover the repair. Both times, I had explained the issue in detail. Both times, they ordered out service people. Both times, I again explained the repair needed in detail to the repair company. Both times, I had to pay $125 service fee only to be told by the service people the repair was not covered. I would not buy a home warranty from AHS. I'm telling my family, church membership, clients and friends to avoid AHS like the plague. Don't waste your money.

I contacted AHS on 6/7/18, before 7 am, to request service of my air conditioner. By 1 pm the next day (over 2 hours later) I had not heard from AHS, nor a contractor. I then logged into my account to check on the claim... It listed the company, so I contacted them directly. The company is Four Seasons Heating and Air in Seminary, MS. I contacted the contractor and was told that I would have to call the technician to scheduled with him directly. I called him and left a message. About 4 hours later I called again and left another message.

Its been over a month since AHS approved new air cond. system. Since then it's been chaos. AHS said wrong part was ordered, local AC company needs to reorder & more back & forth nonsense. It's a 94yr old woman (my mom) here & a newborn (grandchild) here. No air in this weather = deadly. I tweeted them & they sent me a tweet that said click a link and someone would be in touch. There wasn't a link there! I tweeted back & no answer. AHS or someone pls send me AHS corporate number regarding the lack of professionalism & concern AHS has shown. It's to a point now (over a month) where no air system is dangerous. Local AC comp blames AHS, AHS blames local air comp & NOTHING has been done.

I am writing this letter to inform you of a A/C unit issue we have encountered. Greenway was selected by American Home Shield to provide a replacement unit for our A/C. Greenway suggested to upgrade the unit from a 3 ton to 4 ton to cover the extra room with changing the ductwork, and this would fix the problem. We paid $7000 plus insurance paid their part and nothing is working properly. We have called numerous times, twice or more a month and we are repeatedly told nothing is wrong.

Since the purchase of our home in August of 2017 we have had two large setbacks. One of our hot water heaters failed just weeks after purchase and more recently our AC unit malfunctioned. When the hot water heater was replaced the company that was contracted through American Home Shield (AHS) refused to replace the braided metal lines (used in new builds and the bulk of replacements completed). Instead they replaced the braided lines with hard soldered copper line at an additional cost of over $350. With the service call of $75, our total bill was greater than $400.

I had to have service on the A/C unit less than a month ago. There was a 5 day wait to get a service call. The company had a 1 star rating and plenty of bad reviews online. AHS authorized me to switch to another HVAC Provider. This one had a lower star rating and more bad reviews online and a 5 day wait also. I called AHS and they only have 2 providers for the entire Tulsa Metroplex. Now almost a month later the air crapped out again and I was being told another 5 day wait for a service appointment. I sweet talked the scheduler and got a "cancellation" for 2 days away. Also AHS only pays $10 per pound for Freon. The service company charges $95 per pound. OUCH. My question is why only two HVAC providers in all of Tulsa and the surrounding cities. Also why do they have such low service ratings?

First technician came on Saturday and I was told that the report would be ready by Monday and will get the call. Did not get any call but got an email that another technical assigned for second opinion. Calls few times to another tech and also called AHS, and they were not able to contact tech. Was told he should be there within 24 hours. Based on first visit it seems there was some issue with coil (wrongly installed) and AHS says this is pre-existing condition and not covered. Not sure what is the use of warranty if the non working AC not covered. This is my first time dealing with AHS and very disappointed. Planning to cancel the service.

I have found that if you need an inexpensive item repaired or replaced this company is good about doing that. On the other hand, my $3000 double oven has been trying to turn itself on since July of 2017 and I have to turn it off at the breaker each time I use it so it doesn't turn on when I'm gone or sleeping and cause a house fire. American Home Shield has been giving me the run-around for almost a year! They say it's in their contract to repair the item but they don't have a company that can successfully repair or rebuild it. They tell me one thing and my local company that comes and does the repairs another. I am ready to sue them... and if I have a house fire because of this oven... OMG! Can you imagine!?!

I applied to this company in 2017 for my one bedroom house. In June of 2018 I needed them to come out and look at my washer which was making some noise. After sending out two different technicians over a one week period, they told me that they won’t cover for the broken washer since it’s not normal wear and tear. I have been paying to this company for months now and now that I actually need their services, they are not covering the cost to fix my washer.

My most recent claim with AHS was for the spa, and I submitted that claim over the phone. I've had a bad experience with some of the repair people and I wanted to make sure that there was a certain service provided they did not send me. So, I called them to make sure they did not, and they did what I asked them to. The contractor who came out was very courteous, professional, and very helpful. He did a great job and the claim went well. Now, I’m having a little trouble with the pump that was put on but I'm waiting to see if it’s gonna fix itself. I have 60 days if I need to turn in a ticket. I would recommend American Home Shield to a friend.

I am totally frustrated. I rarely use AHS and for the record, I have had AHS for 10+ years. Previously, I have had OK satisfaction. Not too much to complain about. However, the most recent experience has tried my patience to the limits. I contacted AHS at the end of March regarding my AC making a noise which my husband deduced that it could possibly be the fan. We contacted AHS on March 25 for assistance. They contacted Total Air, the subcontractor, to come see about the issue. They came out and PRIOR to work, we were told we had to pay $550 for Freon and what should have taken about an hour took over 8 hours. At one point when my husband went to check, the technician was almost upside down inside of the unit. After 8 hours, we were told that it was the compressor, which we had our reservations about. Well, he disabled the AC and we were without air for a few days.

The washer was broken. I submitted a claim with American Home Shield over the phone and it was easy. The rep I spoke with was good and the contractor that they sent out came a couple of times because whenever he fixed one problem, another problem showed up. Then, he came the second time and fixed it. He was good and it took two weeks from the time I called the claim in until the unit was repaired.

I requested service with American Home Shield online after one of our pipes cracked and the water leaked from our kitchen ceiling. American Home Shield had the CKC plumber come over to my house and I was really satisfied. I found the guy to be a good plumber because he quickly found what the problem was and fixed it. He cut our kitchen ceiling and attached every pipe. Right now, I need to cover the open ceiling so I’m still waiting for the follow-up service.

I wasn’t expecting to call American Home Shield nor were we expecting a problem up here in our summer home. I went online and got immediate response from them. It was late at night and the next day they took care of it. I’m pleased with American Home Shield but the individual that American Home Shield chose to do the repairs ordered a straight AC unit and not a heat pump. It took a week and a half to get it changed. I called AHS to check the status of the correct outside unit and the rep was very nice. They wanted to help with what they can do. They told me the unit was ready for pick up on Wednesday but they didn’t get it until Friday. We were just glad to get it fixed right away.

The house was not getting cool and my electric bills were over $500 for two months in a row. I called over the phone to AHS and submitted a claim. They were great and got it handled and taken care of quickly. The technician was also great, very professional, courteous, and figured out what the problem was. He had to order a part and got it back in and then finished it up the next day.

I submitted a claim with AHS for the little valves that are underneath the sink that could turn off the hot and cold water. I filed it online and it was a pretty easy process. My only complaint with that is, when you go and try to submit stuff, a lot of times you can’t really submit exactly what your problem is. They don’t have enough options to accurately describe all the problems you submitted.

Our pool heater wouldn't start/connect so I had to file a claim with American Home Shield. They sent out their contractor a couple of days ago and it's been working ever since. I had another claim that I also filed online when I had a problem with my furnace during the winter. The online submission process was great, however, it's a 24-hour time period until somebody gets back to us and then another couple of days until an appointment. But it was one of the coldest weekends in the year. When it's 10 degrees outside and the heating in the house is not working, one doesn’t have 72 hours to figure it out. I was later on told that if I call and let them know that it's an emergency, they might be able to do something quicker. But they don't give us the option to do that online.

Our air conditioner wasn’t cooling at all. The condenser had frozen over completely and it had deteriorated to the point that it wasn’t a cooling factor for the AC. We submitted the claim for that issue with American Home Shield online. The online submission process was awesome and very user-friendly. AHS put a rush on the service order because of the medical problems that we have here with the air condition and the breathing unit, and they did this in a very timely manner. The technician that came over to work on the unit was really knowledgeable and the service was excellent. We determined that part of the problem had been the pressure in the AC unit and the condition of the condenser didn’t seem to be a problem for the actual functioning of the unit. It had frozen over into a big ice cube and all they did was bleed a little bit of pressure out of it, and our AC has functioned perfectly since then.

I found some black stuff from the hard water so I asked someone to look at my water heater. It was easy to submit the request, which I did online. But the problem was that it was never clear for me that some of the options were not there and I could not find it. They only have the water heater but not very specific about the items they offer. It was not very clear until I got a call from someone and they said that they would take care of it. When the contractor came, he was very professional in figuring what kind of things and what I needed to do. He said that he replaced the things and if I still have the issue, I need to do more. The guy was good, but the issue hasn't been fixed yet and is still there.

My AC was blowing, but it was not blowing cold. I put in the request at American Home Shield on Friday and the technician from World Class AC came out on a Monday. There was some actual COD that we had to pay, but he explained what needed to be done and everything was good. The AC has been working well since then.

My AC unit went out so I submitted a claim to American Home Shield both online and over the phone. My interaction with their rep was awesome. When I reported the issue with them, they immediately took over and fixed it for me because at that time, I was out of town. So they got the contacts going and told me when the people would be here and they were here. They called and it worked out perfectly. The contractors were excellent.