American Home Shield Reviews

I went online to submit a claim for a plumbing issue. That whole process was easy. It was user-friendly and convenient. Then, the contractor came quickly, so I was more happy with the response time. The guy was good, but when he first came here, he was too quick to indicate what the problem was and it wasn’t, so he ended up having to come back out here two weeks later. If he would’ve spent more time the first time he was here, perhaps he wouldn’t have to come out a second time. But he repaired the unit and it has been working great ever since. I've been with AHS for a couple of years now and it has been great. Every claim I put in, they’ve been quick to respond and someone’s gotten out here and I've had no issues. So I'm very happy with it. I would recommend them.

I told American Home Shield that the AC did not work and they sent somebody over. The contractor was working three hours fixing it, and after three hours that he left, an hour later it broke. And the problem was we have a baby here, and the baby was sweating, and I had to put ice on his clothing. And I called them and they said, “Okay. You have to call the company." They were going to send somebody in two days. I said, “I need somebody now.” Two days later they sent two guys. The guy said, “Well, I need to order a part.” I asked, “How long will it take?” He said, “At least 10 days, eight days minimum.” So, I called my company and I said, “Look, you know what I’m canceling you. You’re the worst company ever.” And I did.

I submitted the claim online to American Home Shield for the air conditioning unit and the it was a good experience. Since the repair, the AC has been working great.

I was in the Dominican Republic and I got a text from my renter saying they had a leak. I called American Home Shield and they sent somebody out there. The techs fixed it and charged me 75 bucks for the visit, then I received an email saying the issue was completely fixed with pictures. American Home Shield is the greatest company ever and I'm happy with them.

I submitted a claim to American Home Shield online for my dishwasher. However, I won't be using the website anymore. I don't have the choices I have if I called by phone. The technician who came out was exceptional. He found glass in the impeller. The impeller is part of the system that flushes the water out of the machine. It is nothing other than a blade that travels fast and it pushes the water out. In this particular case, a piece of a broken glass had gotten into the impeller. When it got there, it jammed it, so the impeller would not operate at all. So far, I'm happy with my experience with American Home Shield and I've already told my friends about them. They take out your worry.

I used American Home Shield's website for a malfunctioning air conditioning unit. I filled out the different questions and marked what our issue was. We had a little description of what we thought the issue might be and they sent it to a local contractor. Also, they sent out a text and emails, so whatever automated service American Home Shield is using, works. They quickly provided the number of the contractor but the local contractor seemed to be slow to get back to us and I waited to hear back from them. But they came out and fixed it within the day or two. Everything is running fine since the repair. If anyone asks about AHS, I would recommend the service if they are uncomfortable with local contractors or finding plumbers and different repair people that they need to do that kind of work on the house.

I've been with American Home Shield since October and I had a very poor experience with them. Submitting the claim was painless and easy. It was very quick and straightforward. The food trap or the little indent in the bottom of the dishwasher was holding water, so it wasn’t draining completely. I thought that it needed to be snaked out. But the contractors did not do anything to fix problem and said, “That’s normal. That’s what's supposed to happen.” So I felt like I wasted my money for nothing.

When my AC wasn't cooling, I called American Home Shield and they very quickly scheduled an appointment with a repairman. The repairman they sent was very good and I'd hire him again. He changed a very small piece in the AC and the issue was fixed in one appointment. He said that the issue is something that happens often and he probably changes 2 or 3 a day.

The faucet in our bathroom upstairs was leaking, and submitting the claim with Home Shield online was easy. But online, they ask what's wrong but not the details about what's wrong. We fell against our faucet and so, it twisted a little bit. It was okay for a long time and then it started leaking. And the technician came out and he took the covering off and then replaced the middle part. And it was really quick and easy for him. He was gone after half an hour. And then, when I went to look at it, which I should have done before he left, the shield that goes around the faucet that skids up against the tub didn't meet the wall anymore. There was a fourth of an inch distance. So when the water came down the wall, it went right down in between. I fussed about that a little bit and I called and talked to Home Shield and I explained my concern. And they sent another guy out.

We've always had a good experience with American Home Shield. My husband recently filed a claim online for our air conditioning unit. Their contractor came out on a Saturday and fixed it. We didn't even have to wait over the weekend. So, that was really good and that made us happy. AHS always got back to us quickly. And the contractors have all been really good. They'd let me know what they were doing and what was needed to be done. And if we needed to get any other parts, they'd let me know what was going on. Overall, they've done a really good job in repairing what they need to do.

I’ve had American Home Shield for over 20 years with several homes that we've owned, and they always resolve my issues. When I speak to them, they ask me what my issues are and I let them know, and they take care of it. They also tell me which company will be calling or if they were to do anything else. They’ve always been super prompt with anything that I’ve called for. The call is within 24 hours and someone comes out within 24 hours to fix the issue. I had a problem a while back with my washer, and AHS sent a tech within the next day. The contractors have been pretty good also. Most recently, the kids moved the thermostat and it froze the line, so the techs came out. They said there was nothing to fix, and they just turned it off for a few hours and said it would defrost the line.

We moved into our home in May, and the icemaker on our refrigerator went out and so we put in a claim with American Home Shield, and they had a local appliance repair person come out and take a look at it. And he replaced the icemaker, but there was another sensor that was wrong, so he had replaced it and left, and then it continued not to make ice. So then we followed up on this. He came out, and he replaced the sensor, and then it started making ice. And then within this past week, it stopped making ice again.

My AC stopped working on a hot day in So Cal. I placed a service request online (very easy)... I received a call within the hour and an email confirming the Technician that received the call. Ray with Just One Call came on time and went above and beyond to make sure it got repaired and was once again working correctly. He was very knowledgeable and gave me great tips for maintaining my units. Thank you Ray and AHS for your great service!

Me - I am experiencing the worst service and customer support I have had in 18 years. You sent a con artist to evaluate my AC unit and I have never discussed the repair options in detail with anyone from your company. I have to call two or three times to speak to someone with a computer that is online. A rep promises me I will get a call but that has Never happened. The claim was opened 6/10/18. Evaluation on 6/11/18. It’s 6/18/18 and I have called daily and I am in the same state I was on 6/10/18. It’s likely to be above 90 all week! Maybe now I will get a call! You sent feedback to American Home Shield.

We first filed an issue for service with American Home Shield on May 23rd. It is now June 21st and the issue still exists. AHS have dispatched 3 people all of whom either diagnosed the issues said they needed parts or a second opinion but then never came back. When I spoke to American Home Shield and the contractors they typically told me that AHS had canceled the "work order" and were assigning somebody else that would be capable of fixing the issue. So far nothing.

PLEASE DO NOT work with this people. 100% a scam, lies, and will do everything to treat you like you are dirt. When I say you are just a number to them, that is what you are! It took over one month to get anything decided by these fools. I honestly believe an animal would treat you better than these people. Even if they "say" they will replace your unit, IT'S FALSE! FALSE FALSE! Save yourself Now, and just call your reputable furnace or a/c people. If you do go, you will be spending SO MUCH money out of your pocket. Their contract is extremely against you, the consumer, and has clauses that the service vendor and AHS only deal with behind your back, TRUST ME. Even a AHS rep told me this and a technician. YOU WILL NEVER get what you expect when signing up with this company.

During the first week of May 2018, I placed an online request for electrical service. After numerous attempts to get an AHS contracted electrician to coordinate his schedule with mine-- and with some unreturned calls-- I finally decided to forget about it. Also, the AHS online order screen allows for a pre-payment or post service payment. I chose the post. Nevertheless, I was charged $133.44 as if the job had been completed. This began my trip into "nightmare service land". Numerous calls ensued where their people gave me the runarounds-- delays-- etc. Even after I fulfilled the AHS necessity (electrician documentation), I could not get any evidence that they had attempted to return my money. Finally, I had my bank dispute the charge.

We buy the home warranty with the promise that they will cover the replacement + the labor. But when our water heater is broken, I have to pay $1000 for the installation cost. They said that $1000 is for modification and building code. When I checked outside, the water heater only cost $2000 including the installation. So basically AHS is totally a scam and does not cover the installation cost. It keeps telling me all modification even though nothing that needs to be modified.

I had a weird experience with my heating claim which I submitted online. The guy from the HVAC company American Home Shield sent out was seemingly very confident. I was having problems with the AC in one of my rooms. He opened the vents correctly but he did next to no work to redirect them. He took a look at the AC unit and determined that it needed a cleaning.

American Home Shield has just been so unbelievably responsive. We just bought the house and we've had a couple of claims with them when some stuff went wrong early on. They came out and fixed our garage opener issue. Then all of a sudden, it wasn’t working again so we replaced it. They then came out and made sure everything was fine.

Our refrigerator wasn’t cooling so I submitted a claim with American Home Shield. I did it over the phone and my interaction with the rep was very good. It took 48 hours or so to get a technician out. But the biggest problem I have with American Home Shield is nobody answers the phone and I’m on hold forever. Nonetheless, having the warranty on our property has been very valuable

The plumbing was leaking from one of the bolt unit areas where the screws were, that was connecting the whole thing together. I had to arrange my work schedule but the process of having it repaired through American Home Shield went fine. The contractors were in and out pretty quickly. And they resolved the concern.

It was convenient submitting the claim online when I had a plumbing issue with the garbage disposal. I found what I needed, clicked and went off. The contractor who came was cool. He fixed the issue in two seconds and the garbage disposal has been working fine. I could’ve done it myself though. Still, American Home Shield is a great company and I'd tell others to go ahead and get the warranty 'cause it's worth it.

I had leaky pipes in the walls and foundation of my condo and it flooded my flooring. I called American Home Shield and let them know what happened and they informed me that they would take care of the plumbing. They also informed me of limitations as far as getting to the plumbing like breaking through the walls and the floors that they were not able to cover. They found me a plumber and worked with me when that plumber didn't work and helped me to find the right plumber over the course of a few weeks. The reps that I spoke with were super sweet and very helpful.

I like American Home Shield and I have two homes covered by them. When our oven did not work, we called in to file a claim. A contractor came out within a couple of days which was okay considering where we live. They did the best they could to fix it but they couldn’t, so American Home Shield replaced the range. It took about a month to get it though because it was back-ordered.

I had an issue with the air conditioner and I filed the claim online with American Home Shield. I tried to talk to somebody, but it took two hours to get to a live person. And then a service technician came in and made a recommendation that it was an electrical problem. The electrician came and then after he fixed the problem, the same air conditioner technician came in before the part was ordered. It took almost a week to have the part so it took 10 days for all this process and that was very disappointing. The response wasn't swift as I expected considering the 100-degree weather, which is very challenging when living in Texas. And I know if I haven't paid my monthly bill for 10 days, I'll be cut off. I'm a faithful customer, who pays my stuff without any problem and I go through this so I'm not a happy customer right now at all.

The garbage disposal went bad, rusted through, and started leaking. I filed a claim online and called American Home Shield. The initial plumber they sent out from Lubbock A-1 Plumbing was three hours late and in a big hurry. I explained to American Home Shield that instead of putting in a new fitting from day one, the plumber pushed it back in and said that that would be it. Those fittings couldn’t be reused and I questioned that, but he said that he got it to where it was not leaking. Then a week later, it was leaking again. So, the issue did not get fixed and the plumber damaged ourf RO water equipment. We got it shut off right now because it was still leaking but I was told that it wasn’t when the contractor came out to look at it again.

American Home Shield has been great and we’ve called them for a few things. They covered everything we called for and all of their contractors have been good too. They explained everything in detail, let us know what’s going on, and gave us choices. I haven’t had any issues so far with anything that they’ve done so far. When my microwave stopped working, we filed a claim and G & L Appliance Service had to fix. The first time, there was something wrong with the part and then we ordered the part and repaired it, and it was fine. American Home Shield has a great product and they help me out instead of spending thousands of dollars on repairs. I just recommended them to another friend and I would recommend them to anybody.

I filed an online claim with AHS when the dryer broke. It was easy-peasy and amazing. While the tech had to come back more than once, that wasn’t his fault. That was the dryer being dumb. He was a good guy and absolutely amazing. He was really nice, professional and communicative. He was really easy to get in touch with. Even when I had to call and bug him more than once, he was polite. In fact, I referred him to my friend whose dishwasher broke.

The air conditioner was not cooling and there was condensation on the coils so I made a telephone call to American Home Shield. The contractor they sent out was excellent and the AC has been good since the repair.

The cord that I need to pull down to turn the lights and fans on our ceiling fan got jammed and wasn't working. So, I called American Home Shield and an automated voice machine answered. It asked me if I wanted to pay the deductible and then told me that someone would contact me. I submitted the claim on a weekend, got a call Monday and the guy was out here Tuesday. It was really quick. The repair went well and the fan hasn’t had any issues since then. I would recommend American Home Shield to anyone who owns a house.

My gas water heater went out and I filed a claim online with American Home Shield. Navigating their website was pretty easy and they were able to send a contractor out in about a week which was quick. The contractor replaced the water heater but it ended up costing me about $900 out of pocket plus the $75 service fee. When they turned off the gas to replace the heater they lit the pilot light on my second water heater and that one went out too.

My AC was not working. We called it in initially to American Home Shield for them to check it and they sent contractors immediately. They told us that the furnace was original construction contractor grade, 23 years old, it was on its last leg about ready to go out, and the HVAC was not working properly. The old system had to be replaced, so we went ahead and contracted them. We paid to have a new system put in. We called AHS Thursday or Friday and they got here Tuesday. It was hot down here and even though I’ve got a heart condition, four to five days was the soonest they could do. But when we discovered what was going wrong, they were here the next day and replaced the system. The contractors were excellent. They were very nice, they kept the area clean and they barely took any breaks at all. Since then, everything has been wonderful.

We’ve had good relations with American Home Shield. My brother and cousin referred them to us. When we call, they send somebody right out and the problem is always solved. The contractors that they send are always nice and respectful as well.

I left American Home Shield to go to Choice Home Warranty and I had them for years. But I went back to American Home Shield and I would recommend them. They are a lot better and more customer-friendly. The representatives I dealt with most recently were very helpful, courteous and responsive. And in those claims, American Home Shield replaced the washing machine and the hot water heater within a week or so. All the contractors were also helpful, informative and very professional. They contacted American Home Shield to give them an assessment of the problem and then American Home Shield gave the approval.

The first time we used American Home Shield, we had a problem with the garage door not opening and closing. There was an issue where they sent a contractor who didn't know what they were doing. The guy had to call his supervisor to find out what he needed to do, and I was charged for that. And then, I had to have somebody else come out, and he didn't fix it. And then, after somebody fixed it, they said, "Oh. It's not covered." So, it was just an ongoing thing, and it was tiresome. And then we still had a problem with the payment.

I needed someone to come out to fix the garbage disposal and my Whirlpool tub and I called American Home Shield. I submitted the claim online but I did it separately. The rep I talked to said it was a plumbing company that ended up coming because the two orders were combined into one. So she did a great job and set everything up fine. Then the guy fixed my kitchen sink. However, when it came to my Whirlpool tub, he looked around and said, "It’s how it’s positioned. American Home Shield isn’t going to pay for that”. So he left it alone.

I filed the claim online and American Home Shield's website was easy to navigate. Plus their contractor was one of the best I've used. American Home Shield sent a plumber because we had a clogged drain. Everything was resolved the first time and the guy was really good too. We don't use American Home Shield that often but it's nice to have it there when we do. I would recommend them.

A couple of months ago, I submitted a claim online to American Home Shield for my AC. The technician came and he was a nice gentleman. He looked at the unit and tried to start it but we couldn’t get the system to go. When he started it, he blew a fuse upstairs in the air handler. He went upstairs into my attic to try to get the air handler going and he came back down. He saw that the unit was shy a couple of pounds of refrigerant so he put in some refrigerant. Since the repair, the AC has been working very well, surprisingly. He was great and I was very satisfied. However, I've also been waiting on a stove for six weeks now to get it fixed. AHS was getting parts and I haven't heard from them.

I had a technician come out from a company called Best Experience, that I got through American Home Shield, and it really wasn’t the best experience. He didn’t take much time to really hear what the issues were and it was just a washer but not the dryer. He really just took the agitator out and put it back and then said that it was fixed. I asked if he likes to listen and see if it was still doing the same thing and he said no, it was fixed and I could call if it was not fixed. So he left and it was not fixed. It was exactly the same.

One of my sinks was clogged and one of the valves was leaking in one of my showers. I called in and spoke to a live person from AHS. The tech came and my daughter told me that he was very polite. He explained what was going on and he fixed all the problems so everything was taken care of. He did an amazing job.

AHS can be useful if you have old appliances and problems arise. When the refrigerator was collecting water on the shelves, I submitted a claim online. The contractor they sent was kinda quiet, but he fixed it. It was done okay except he didn’t collect all the water that had accumulated. Since the repair, the refrigerator seems like it’s good.

Recently, I called American Home Shield to submit a claim since our toilet was backing up. The first contractor replaced out toilet and that didn’t do anything. Then, they said it was a venting problem and I knew it wasn’t. So, they didn’t know what they were doing. I called AHS back and told them. They said they would submit to have another contractor come out, which they did and it was fixed. I had to have a refrigerator replaced several years ago and AHS was great but the price keeps creeping up. When we first started, it was 50 bucks and now, it’s over 60. Still, I’m glad I have AHS.

The icemaker went out and American Home Shield sent out techs who replaced the parts and fixed it. It’s working now. I submit claims with AHS online and it has been fine. I’ve had to wait a day or two longer than I’m hoping to, which may be because I’m under a warranty more than just an outright customer. But most of the time, the contractors they send out are good.

It's been months since I filed a claim to American Home Shield online and contractor they sent out was great. Since the repair, the performance of my AC has been good.

My air conditioning unit wasn’t working and, at that time, I didn’t know if the compressor had gone out or if the problem was with the capacitor, which was on and had hot air coming out. I called American Home Shield to submit a claim and the contractor, Air Dynasty AC, showed up within the week. The technician was very nice and polite. He knew his stuff and my interaction with him was great. He came in and checked through the system, and it turned out that the problem was with the capacitor. He fixed it right there on the spot and got my AC unit back up and running. Everything has been operating well since the repair and I'm thankful for that because it’s very hot now. AHS did a good job with this claim.

We had an icemaker in the refrigerator that was frozen up and we filed a claim to American Home Shield. The man from ARC Appliance Repair came out and had the right touch to it. He dislodged the freeze up and away it went. It took about 10 minutes and he did a great job. My wife is in the real estate business and had a client signed up who had a hot water heater that was not working and they were smelling gas. AHS couldn’t get to her until second day and that was disappointing since we recommend AHS and sign AHS up on almost every house transaction we do. Also, we’ve had some people that have felt that the contractors were not up to par in their people skills. But in almost every kind of business you’re dealing with these days, people have difficulty with people skills. Other than those, we’ve had good success with AHS. We call and they send somebody out and fix the issue. We’re happy with it and we recommend them all the time.

The air conditioner in our upstairs unit would turn on but would not produce cool air. We called AHS over the weekend and went through their automated system. Then on the first business day, somebody came out. The contractor was awesome but we’re frustrated that we’re paying out of pocket for insurance and for somebody to come out and do the same thing every year. The unit is 23 years old and we know that the problem is gonna happen again. We also know that the unit needs to be replaced but the techs would only repair it and would not replace it. It’s not their fault though because that was what American Home Shield told them to do.

We’ve had American Home Shield for many years. When we bought this house in 2013, it had AHS and it was transferred to us. But I also had AHS in my previous home from 1994 until 2002 when we sold it. I've had their contractor, Magnolia Appliance, come out twice. This last time was for our air conditioner. It wasn’t cooling and the technician replaced the thermostat. The other one was when our hot water heater leaked and AHS replaced the hot water heater. I submitted those claims online and the technician that they sent out was very professional, very informative and very fast. Right now, both the AC and the hot water heater are working fine. They were both essential so having those fixed definitely made things much easier. Our experience with AHS was totally satisfactory. It was seamless and easy. Any time anyone talks about a home warranty program, we always recommend American Home Shield.

I called the American Home Shield main line and scheduled somebody to come out for my toilet. The plumber that they sent was very friendly. He knew exactly what he was doing and made some adjustments to the toilet. He told me that if there are any issues, they have a 60-day guarantee. He would just come back out for no charge. He was able to fix the flushing problem and the toilet flushed great but it is still running a little bit. He said that he would come back out but I can’t find his card.

My air conditioner had a broken connection with the Freon going into the unit up in the attic. It was 97 degrees in the house and was not very comfortable. It has been a habit for me to submit a claim to American Home Shield by phone, and the interaction I had with their representative was good this time although I’ve had a bad experience a long time ago. A contractor came in three days and seemed to be very knowledgeable. I would recommend American Home Shield to a friend based on what we had take place, which was the only experience. They took care when I had a problem and that’s good enough.

Their customer service is horrible. Every time I call in, their system is down and you have to call back. My hot water heater started leaking on a Sunday, so I made a claim online. I told them it was leaking bad so it needed to be expedited. I shut the water off to the water heater. Still leaking. No contractor until Tuesday. He said the plumbing that was put in under my home warranty in 2017 was crappy work and the valves were leaking. He told us that if we didn't shut our water off or there was a chance the water heater could blow due to the pressure of the water.

Absolutely do NOT choose American Home Shield for your home warranty service. After being a customer for 5 years, we will be discontinuing our service with American Home Shield and will be telling every person possible about the horrible service we recently received. Our nightmare began on Saturday, May 26th (Memorial Weekend). Our sewage pump alarm started going off and we had complete stoppage and raw sewage overflowing into our yard. We called immediately and started a claim.

Our air conditioning quit working in our home and it was in the middle of the summer in Texas. We called American Home Shield and the technician came to our home 3 days after we called. They looked at it and told us that we needed to have the entire system replaced. And gave us a quote of over $9000.00 to replace it. We contacted American Home Shield again and told them that the price was way too high and they told us if we could find a different company to replace it they would reimburse us for a portion of the bill. So that is what we did. I sent in all the necessary paperwork from the providing service and they have sent us nothing. We have not heard from AHS at all. I have called several times and they say that the claim is still in review. This was in the summer of 2017. My service contract is coming up in August and we are not renewing!! All they had to do was tell the truth but instead they give us the runaround. Bad business tactics.

AHS sent Air Design, an HVAC Co., to my home to replace a broken compressor and add freon. Air Design, came out, replaced the compressor, added freon, charged me $500 (no receipt). Tech spoke no english so I was unable to discuss the history of the breakdown. Broke a week later, I called Air Design, they called me a racist because I said the tech spoke no English- I was extremely upset and offended (I'm a SoCal native and half Mexican!!). AHS was NOT helpful AT ALL! They kept ping ponging me between two HVAC companies and umpteen reps who didn't take down any notes in their system about the incident, didn't escalate the issue - JUST KEPT SAYING THAT AIR DESIGN WOULD HAVE TO FIX IT AND WAIT FOR THEM TO CALL.

On May 31st I placed a request to repair my air conditioning unit because it would work for a couple of hours and then it would stop circulating throughout the house. I knew that it had something to do with the freon. On June 6th a contractor from Oxford Heating and Air Conditioning came out and tried fixing the problem. Unfortunately, he wasn’t able to and stated that someone from AHS would contact me within 24 hours. I called AHS on June 8th. I spoke with Sam who stated that someone else is going to call me back to arrange a 2nd appointment. This is after I explained my health situation and that I needed my air condition fixed as soon as possible.

We have had a request submitted since Friday (15 June 2018) for a non-functioning central air conditioning unit. I've called AHS every day since establishing this work order for service, and have yet to have a contractor to set up a visit, or call me back to confirm the times. To request a service visit, I had to pay $75; and have yet to receive service.

Honestly if I could give them no stars, I would. We have had nothing but trouble with trying to get our AC fixed. We set up a service request Friday, it is now Tuesday and no one has come out. Not only has no one come out, we were promised a phone call today with a follow up from AHS, no phone call. My husband was just on the phone with AHS for over an hour waiting to talk to someone and the first customer service representative hung up on him so he had to call back and wait another 30 plus minutes.

This is the 3rd time that AHS has not covered a large project in our home. 1. 2013: Outside air unit went out. AHS sent Royal Air who stated that the work was not going to be covered by warranty company. So, $2100.00 later, I paid for the repair. Turns out that Royal Air only did half an ** job because they should have also repaired the old coils in the attic, they did not. 2. 2017: Our air goes out again. MJS Mechanical is sent by AHS. They tell us that all of the coils in the attic need to be replaced and SHOULD have been replaced when Royal changed our air condition unit. Guess what... NOT Covered! So $2400 later.

American Home Shield was highly recommended by my realtor. We recently called in at Home Depot to come and look at our unit, and they knew something was wrong so we decided to call Home Shield to come and take a look. The technician came out, looked at it and fixed whatever was wrong. He was professional and he told me what was going on, and the unit's been working fine ever since. This was my first time calling AHS for a claim and everything went well.

I had an issue on my air conditioning and when I called American Home Shield, I had a great interaction with the rep. The technicians who came were professional and they weren’t there for a long time. They came up twice for it but the service was good.

The garbage disposal didn't work so I called AHS and they sent a contractor out, replaced it and it was all good. The contractors were professional. They came in and got it done and left. It was good service and experience. I've had a couple of claims and AHS had one that they didn't take care of but pretty much everything else requested have been taken care of.

I received an email from American Home Shield saying that there’s an offer going on and with the service fee, I can have all the locks in my home change. I took advantage of that offer and the claim went through pretty smoothly. I was contacted for a locksmith and we had an appointment. The contractor that came out to do the re-lock was quick and he did a good job. And since they changed the locks, all of them have been working properly except the one in the front door where it doesn’t go all the way like it used to so I have to push it a little extra.

I've had a number of appliances I've called in with AHS. One was for my refrigerator that had water coming inside. The contractor always came on time and as scheduled. They said it had to be looked at on three different occasions before it was the time that I needed a replacement. So that was a lengthy process. I had the same standard inconvenience, having to clean the refrigerator out with a towel once a week. Then I had a replacement with an outside company and the contractors did an excellent job bringing in the replacement. The customer service of AHS was weak though. I don't like having to do a lot of call backs and follow ups. I had to call back continually to the customer service line all week long. The wait time was long. And they didn't follow through. But the maintenance service workers were excellent.

American Home Shield is relatively new to me as I just got covered since October, but I've been happy with them. I've had four claims so far and right now, I’m having some issues with my air conditioner that’s not getting fixed. We’ve had the contractors out twice already and they fixed the capacitor but we haven’t figured out what’s going on with the air conditioner. I haven’t called them about it yet and my bill was $306 last month. We just bought the house and when I looked at the history, it was 150 this time last year. But I know that was also during the time when we had them come out and fix it, so the bill has a lot to do with it.

We had an issue with our washer so I submitted a claim to American Home Shield. Their reps did a great job and the tech they sent out fixed it and it worked. AHS is a good thing for us. We got quick replies when we called and they were very efficient.

I recently filed a claim to American Home Shield for my washing machine and it still isn’t fixed right. It doesn’t drain right and it doesn’t spin right. Before, when we had them out, they made three or four trips to it and this time, they said it was just a little spring. It’s an old machine and there’s not much I can do about it. It takes a half an hour to drain sometimes. I submitted the claim over the phone and everyone has been very nice and tried to help. The technicians that they had out were nice. The people at American Home Shield were very professional and have always been very responsive and quick to try and take care of the plot. It takes a day or two for them to get someone out to me, although it took almost a week the first time.

When my air conditioner had an issue, I submitted a claim to American Home Shield online and they sent someone to come and look at it. The technician had good knowledge and expertise of what he was doing but the quote he gave me was high. I got a lower quote and had a different person do it then I submitted the receipt to American Home Shield. But that was two weeks ago and they still have not given me my check. They respond to me whenever I call them though.

I had a shower stoppage. It was clogged. I submitted a claim online to AHS and the contractors got out quickly. Since the repair, it's been good. We haven’t had any issues with AHS as well.

I had to have my kitchen faucet replaced. I also had the bathtub, the shower, and the faucets replaced in there. Recently my hot water heater is leaking, and I’ve had nothing but nightmares for the last three weeks. But everything has been taken care of so far. I usually call American Home Shield and the plumbers that they had were back with me within a couple of days and usually within a week I’ve had everything fixed. The guy from Certified Plumbing that did the work upstairs did a great job. I’ve been satisfied with everything so far.

My AC unit went out right when the hot days were ready to get started, and I was panicking. I called it in at American Home Shield and they were nice, polite and they got right on it. The contractor did the work quick and everything went well. They came out right on time and cleaned up their mess.

I had a clogged drain and I didn't know what was wrong with it. So, I decided to use American Home Shield. It was my first time to use them and I thought it was gonna be painful, but it was easy. I called them and gave my information. Then they asked a few questions and got my account. I told them what the issue was then I got an email within minutes. They let me know who was gonna be calling me, so I knew who was coming. And when the repair person called me, they told me who would be coming and what kind of vehicle they’d be in, so I could be expecting them. They came over within 24 hours and the contractor called me when he was 15 minutes away. He got there on time and it took him around 30 minutes to fix the drain. He was very precise and he knew what he was doing. He tested it and made sure that the plumbing under the sink was all tightened down. And he made sure everything was good and it worked out. He was very professional.

Everything was A1 with American Home Shield. We filed a claim for our heating and we didn't have a problem with the contractors.

My air conditioner stopped working. I called AHS to submit a claim. The reps were very helpful, efficient and professional. They gave me a person to call right away. And that person called the same day and they came out the next day. The technician knew what the problem was when I described what happened. He was efficient, prompt, and professional as well. Since the repair, the air conditioner's running just fine and it’s wonderful.

I had an issue with my washer and dryer as well as my air-conditioning. Submitting claims for them to American Home Shield has been very easy. Submitting online has been easier for me though. Nevertheless, I've been really lucky because both the air-conditioning guy and the guy who did my washing machine were awesome. I had an issue with my pool as well and they took care of that too.

American Home Shield was excellent. The water on the tub and the toilet would not stop running and the Jacuzzi would not turn on and off. I submitted a claim with AHS and they got back quick. And in the time limit they said, the contractor came out and fixed it. I file my claim on the phone because I like to make sure I talked to a person and their reps are very friendly.

I love the online claim submission process of American Home Shield. It’s really very friendly and easy. My most recent claim was my plumbing, however, we didn’t have a lot of communication with the contractor, so we struggled to get him out here. We had to reschedule a couple of times to make sure we got him out. Then they were able to come out and fix the issue. The plumbing has been good since the repair. And I would recommend American Home Shield.

When the air conditioning was freezing up I submitted a claim online with American Home Shield and it was a smooth transaction. Airtronics came out the next day and it was really good.

My daughter files the claims with American Home Shield and most of the time, the contractors they send out fix stuff. But some couldn't fix things on the first time, then on the second time, they could. That is a burden on the insurance and I don’t like it because they're not cheap calls. If they'd send a person to come, they should do the job and order the parts if needed. If three people would come, then that would look bad on my account too. But they also offered to pay me 1,400 bucks for a freezer that costs 2,200 since I don't want to get it done anyway.

I've been using American Home Shield service for about four years now. I recently filed a claim over the phone for an ice maker that wasn't working. Their claims process was good. However, getting a hold of their rep is a 50/50 thing. The wait time typically takes five to ten minutes. Nonetheless, their reps were good and nice, and the contractors were good, too. It has been a good service, overall.

American Home Shield sent a company here to fix the problem I had and everything was good. It was something simple and the guy was able to fix the problem soon. He was very professional and friendly. He replaced the thermostat and he did a good job. He also checked some other things to make sure that it was the problem. Everything is working fine after that.

Our water heater wasn't working and for a while we had cold water. We then submitted a claim with American Home Shield online and their website was very easy to use. A very nice gentleman came out and he was able to make it work. Since then we've had no issues other than the little pilot turning off a couple of times, so we have to turn it back on and it makes a little boiling sound. AHS has very great service.

My AC was not cooling. I got on the phone and submitted a claim with American Home Shield. I did that process all automated and it was easy. Then, the contractor who came was really good. He knew what the problem was right away and he fixed the unit quickly. And it has been working well ever since.

My recent claim with American Home Shield was for the air conditioning. I submitted it over the phone and the contractors they sent out were fine. The air conditioner has been fine since the repair.

I've had a claim with American Home Shield since last September because my air conditioning broke. They sent three different AC crews. The first one came three times and did absolutely nothing. The second one didn't even show up. The third one came and after looking at the unit and doing their work, they figured out the whole unit needed to be replaced because it was broken. It's a 10-year-old Trane unit which is basically top-of-the-line and the contract allows American Home Shield to replace it by a different brand name as long as the capacity and all other characteristics are pretty much the same. But the problem is they're gonna replace it with the worst possible quality. After all they've put me through, they want to replace it with a unit called Goodman which is the bottom-of-the-line and I'm certainly not satisfied with that.

We have American Home Shield on three different properties and we're very happy with the service we've gotten from them for many years. It's very difficult to talk to a living human being when you call in but the service is great. On occasion, AHS still says “no” the first time we try to submit a claim. But we never buy the “no” and eventually, they do. They come out and fix the problem and the quality of the work is good. We had something that wasn’t covered by AHS, but the pool filter was covered. We called in to submit a claim and I was able to speak to a live rep pretty quick this time. And the guy from Provolt who came out had been here several years before and I knew he was terrific. He was as good as he was last time.

Some of our pipes were leaking on the floor. I got the AHS warranty and it had the flooring and all that included and so I wanted to have a repair guy come by and check it out. He put some kind of adhesive on the pipes so I shouldn’t have anything leaking but I do. I’ve never had an issue with the pool before but since he made those changes, now I have something going on with it. He looked at some of the new piping for the plumbing that he did. It looks good but one little spot was leaking. I have to call American Home Shield or his company and they can resent him back out again.

I called in a claim at American Home Shield when the air conditioner upstairs kept going out, and everybody was nice. The technician was there within the timeframe they said and he was very informational. The AC went out one other time, but I didn’t get a chance to call because I just got married and I was in the process of trying to do everything together. Then it came back on. So if it's not working again, I'll call and hopefully I won't have to pay another $75 for doing the same thing.

We noticed that the pump was leaking and the circuit board had gone out on our saltwater pool. We submitted the claim with American Home Shield online and we had a gentleman come out. He said he couldn’t touch it because there was no circuit board and that we were not covered for a saltwater pool. Then I called American Home Shield they told us that we were covered. The AHS rep was the nicest young lady. She had us wait on the line and called the company and verified that we were under contract and that we were covered for the control panel. Then she came back on the line with us and said that it should be no problem. So they came out and fixed the problem. But we had the pump continue to leak, so we put it back in. The gasket was loose and they came out and they fixed everything.

Recently, I made a claim to American Home Shield for my dishwasher and I also had the refrigerator handle repaired. I went online to file the claim and got an email and call to schedule the work. I made an appointment then someone came by. The person who repaired the dishwasher was one of the most professional I've experienced. He did a great job. I wish that I could hire him on the side to do any work because he was very thorough and very efficient. Since the repair, the dishwasher has been fine.

I was having issues with my downstairs thermostat and was unable to get any cold air out of my downstairs system. I went online and submitted a claim. I do it like that because of convenience. The technician then came by, added Freon, cleaned the coils and helped me figure out what was wrong with my thermostat. He was helpful and informative. Apparently, some connection in the back of the thermostat was faulty so it needed to be replaced. I then went and bought the replacement thermostat and installed it myself.

We had an AC issue and American Home Shield sent A/C Man Heating and Air. They came out the next day after I filed the claim. They did a fabulous job and I was really satisfied with them. The only hiccup that we had was we wanted Man to come back out to service our second AC and things got mixed up. We got sent to a different company and I guess because it was the second call. But eventually they sent A/C Man back. Everything's working perfectly now.

It has been easy to file an online claim with American Home Shield. I submitted one recently for my air conditioner's thermostat, but the contractor ended up coming later than he anticipated. I waited for him and when he came, he checked it but it still wasn't working. He fixed a wire afterwards and since then, it has been working efficiently.

We put in a work order to repair our refrigerator on May 8, 2018 and it still isn’t fixed. We were told after 5 weeks the part would be received but the repairman in 10-14 days. We contacted the company and they still have not returned our call. Our refrigerator is still unusable and we were forced to buy a second one for the garage because of the delay. This is the third time we have had issues with AHS fixing an item. This has got to be the worst company out there. As soon as it’s fixed we are getting a new policy with someone else. This is beyond ridiculous. Avoid this company, they do everything they can to delay repairs in hopes you just do it yourself.

American Home Shield used to be good, but their customer service is really lacking lately. My water heater has been broken for months, and after multiple phone calls, and live chat sessions, AHS can't seem to get it figured out. I would think twice before getting AHS.

I have been with this company since 2015 but can clearly say it has gone downhill, the longer you are their customer it seems the lower rung care you receive. I have been waiting since 5/29/18 to receive service on my fridge, have spent up to 6 hours maybe 7 on calls to AHS that have been transferred, dropped or not returned. They have so many departments and their hands are tied as to what they can do, they always have to put you on hold to ask someone else. Many times there is a language barrier and the hold times are LONG. It gets very tiring listening to the first 5 minutes of them verifying your account and I get this, but having to put SO many calls into them in a day when it should be resolved in 2 not 15.

My initial service request was late April, 2018. It is June 19 and I still do not have hot water. The first repair company tried to replace parts on it three times. The last time they did not show up. I requested another service company at this time. The second repair company said they stripped the part and it could not be repaired. Think this would be the end of my nightmare? No, the second company wants me to pay them out of pocket $720 to do the switch out with the hot water heater provided by AHS. $720 to do the switch out! I am making no changes - same size and kind of gas hot water heater and it is located in my garage. How easy can that be. Take one out put one in. What a scam! Both companies. AHS and Concept Renaissance Services, along with the company that botched it to begin with Polar Plumbing aka Total Air Care Service. I give all three a one star only because there is nothing lower.

My gas water heater stopped working last Tuesday so I called AHS to have someone come out and repair it. AHS contracted out Mr. Rooter in which they contacted me the next day to set up appointment for the following day. Mr. Rooter employee shows up and goes in the attic and get the water heater started and proceeds to tell us that it’s not working due to the fact a plastic storage tote was too close to the water heater and that’s why it wasn’t working. Well an hour after he left it stopped working.

We had AC contractors out to our home for three consecutive days. Each day a different diagnosis. The latest regarding power issue. We had a friend who is an electrician and the electrician AHS sent state there is no power issue. So we are on day six where I have my family staying somewhere else, even on Father's Day, and still waiting for this issue to be resolved. My biggest issue is that my wife and I have to miss work and mainly coordinate the entire effort between AHS and their contractors.

When my AC went out, I called American Home Shield and the representative I dealt with was very informative. In fact, anytime I call American Home Shield, they do exactly what I ask of them. They get me scheduled and usually, someone calls me in a timely manner. For my AC, they sent a guy out but the transformer had to be replaced so an electrician had to come out. But the first guy had not written good notes so when the second guy came, he didn't have the right part. The repair did not get done and I had to wait another two days. But when the technician came back out, the issue was resolved within an hour and since then, the AC has been back to normal.

I bought my home back in September and I had a couple of issues with the air conditioning. Twice, it wouldn't kick in. I called American Home Shield because it was quicker, and they got to me and scheduled it right away. The contractors they sent out were very polite and prompt. However, it was frustrating that we used two different services instead of the same guys and then both of them said two different things. One was a switch and one was a door switch, and it was odd. It has never happened before and all of a sudden, it happened two times. It caused a lot of frustration. You didn’t know what exactly happened and here it is, one little switch but you never know. You take their word for it that that’s what they said. It seemed like it was making more noise out there but the contractor looked at everything and said that he didn’t see anything else wrong with it.

I had a leak in my air conditioner and it was out of Freon. I called American Home Shield thereafter. Their contractor explained everything and told me exactly what was going on and what he had to do. Whenever I call AHS, they're very helpful and they get on the problem right away.

With my most recent claim American Home Shield sent K & S Plumbing. I had asked them to come over and replace a toilet. But they didn’t replace the toilet because they said it would cost $375. They just did some other minor repairs to the kitchen sink. They also showed my wife how to deal with the water heater. My wife was satisfied but I wasn’t, just because I thought the toilet would be covered and that was the main purpose of them coming and they didn't do it.

I had a heating element that went out in my dryer. When I filed a claim, the AHS reps who helped me were very good. The contractor they sent out was very professional and courteous too. Everything was efficient. And since then, everything works good.

I filed a claim for an electrical issue online and got a notification that said someone would get in contact with me shortly. The guy AHS sent was knowledgeable, so my experience was okay. I get text notifications when I book something, which is like an appointment reminder. Home Shield is a good idea and I like the concept. I got my entire house rekeyed after I moved in, so that was a nice treat.

I submitted a claim to American Home Shield for my AC over the phone. It was quicker that way and it was great with their rep. They listened to what my issue was and they had the AC service company. They called me back and told me it was gonna be four days before the contractor could get to me. Our temperature at that time was 90 degrees so they offered to call the contractor back and they listed me a priority. And there was someone at my house the next day. The tech was very professional and courteous. He introduced himself at the door and let me know everything that he was doing. It was a part that was bad and he called a local supply place. Then, he got the part, came back, and installed it and the air conditioner works now. My experience with AHS has been positive.

My microwave was not working so I filed a claim over the phone. American Home Shield sent a company out. However, they could not repair my microwave because they could not get access to it since it was mounted. So, they left me a little sheet of paper. I called back and apparently, the tech who came went ahead and ordered parts for the microwave even though they couldn't get access to it. I told the representative that I'm confused because if they couldn't get access to it, how did they know which parts to order? The representative was going to contact the company and find out from them what the status was. And then, somebody was supposed to be calling me back, so we can figure out if they're actually going to fix the microwave or if they have to send somebody else out.

My stove wasn't working and the tech that American Home Shield sent said he had to order a new harness and he would get in touch with me when it's ready. I figured it would take a couple of weeks so I started calling after about three weeks. There was no answer and no return call. So I started calling American Home Shield. I spoke to a woman and I asked if the part was ordered. She said she doesn't know and that she's gonna try to call the tech but they couldn't reach him either. It has been over two months. But other than that, I haven't had any problem with AHS.

I called American Home Shield and I ended up calling the contractor so I can set up an appointment. The process was n't bad and it was my first time doing it so I didn’t go online. I'm an old school guy and that's just not me. I like to talk to someone personally. That way, I can get the response I want if I got any questions. When I'm trying to conduct a business, I need to know the stuff that has to be done because I got questions and any concerns, I'd rather do it face to face.

My washing machine doesn’t drain for some reason when it goes through a certain cycle. It doesn’t happen every time, but every once in a while, it gets stuck on the last cycle so, it does not drain at all. I would shot back the water out of it and then wring all the clothes out and put them on the dryer. The tech came over, did some tests and told me to wait as long as possible because it eventually kicks back on and it might take a day or two. He didn’t see anything at the moment so he told me to take pictures the next time it happens and that I had 60 days if I needed to call in again before I was charged another $75. He was a nice guy. He came later than what he was supposed to because I don’t get out of work until 4:00 and he stayed late to come see me after work.

There was an issue with the air conditioner and I filed a claim for it with American Home Shield. Their guy understood what I was talking about then he checked into it and said he'll take care of it. A couple of days later, a tech came and he was good as gold. He told me what he was doing and said that he might have to check it out but that he’d try one thing first to see if it would do it. So far, with everything that we've called with American Home Shield, everybody has been pretty much professional. We also had an issue with the water heater and some plumbing and the guy who came out took care of it.

We had leaky faucets so I went online and submitted a claim to American Home Shield. Then a plumber from DNB Plumbing Home Services came out about two weeks ago. We had new inserts but the faucets were so corroded they had to be replaced. The faucets were also damaged from the tools that were used when they were being taken off. The plumber needed some more parts and he ordered the new faucets from the company. He then told me to contact him when the new faucets came in. So when they came in, we called and set up the appointment. I told them Friday and they were supposed to show up at 5:00 yesterday. At about 6:30, I tried to call but the office hours were over so I left a message for them. They had a five-hour window and I waited all day but I never heard from them so I'm really not interested in having them back in my house. I know they can't be more reliable.

The guy that American Home Shield sent out was very friendly. He fixed the problem and it all works great. AHS is pretty good and the people that they send out are great service people. But sometimes when I call AHS, it takes too long to get them on the phone.

I recently had an electrical issue with my garage door and American Home Shield sent somebody out under the warranty and it didn't work. It stopped working so I called somebody else. The person that they sent said that they didn't install an extra rail across the new door so that was why it stopped working. But I haven't had a problem with a technician yet, just with what they don't cover. I've been in my house and with American Home Shield for 16 years and whenever I submit a claim it's just always, "Well, this is not covered." They'll send someone, you'll pay your service call but more than likely it's something that they don't cover. I've only had one situation where they actually covered it and that had to do with the air conditioning call. I feel as though if I'm paying them $500 extra a year they're gonna pay for whatever needs to be done and then they don't.

When the first tech came out for my air conditioning, he had a pickup truck and was wearing shorts. He had no identification and no tools to speak of. I thought it was odd and I wasn’t comfortable with him. I even called American Home Shield on it and I told them that something was wrong but they said they check out their people. But this guy was telling me that he has worked for this contracting company for two or three months so that told me that American Home Shield did not check this guy or the the company out.

I had an issue with my plumbing. Our toilet was leaking. AHS had it checked and it wasn’t really leaking. It was just the flapper wasn't going down. They were able to address the issue in two days. It was done quickly and then we called them again another time for our well pump. That wasn't that quick but it wasn't really on their behalf. It was mostly on their contractors that they assigned me. They have been working with AHS for just a short period and they didn't want to go through AHS. They wanted me to pay out of pocket instead of getting AHS to pay them for some reason. And then I called AHS and they were like, "What?" Then they sent me somebody else and that person came the same day. They split their work and it was so quick.

The technician American Home Shield sent ended up having to come out four times for the dryer that wasn't working properly. He was nice, pleasant and helpful. The dryer wasn't fixed the first time the claim was called so we had to resubmit. The second time, it was considered fixed but it wasn’t so we had to resubmit.

The air conditioning wasn’t blowing cold and I called American Home Shield. It was a very quick and smooth process. The guy they sent fixed it and we were all good.

I've had a good experience with American Home Shield, but I've had a bad one too. Normally, I submit my claims online. But from now on, when my claim is for heating and air conditioning, I'll be calling the rep that I usually deal with there and have her place the service order so that I can have Altus Air Conditioning as my contractor and get the technician that they send out to do the repair. If I file the claim online, it would be the luck of the draw in getting assigned to a contractor and there's one guy that I don’t ever want to see again. Two weeks had walked on, but this guy would not get orders placed and Altus Air had to come out and fix what he did, and they got the work done by the time that we needed it to be done. The technician of Altus Air found parts that weren’t even put back into the air conditioner by the other guy. He got the AC fixed within 30 minutes and it has been working fine since the repair.

My first experience with American Home Shield I called them up and folks were dispatched and it went pretty good. But the second claim, for the repair of an outdoor hose bib which is all within the contract, it was really sad. AHS had some very uninformed agents. I explained it to them about five different times after they had sent a note denying it. And the hose bib can only be denied if there's some kind of an alleged freeze. In Texas right now, it's not freezing so I tried to explain it to them and after 30 days of phone calls, they said, "Well now, it's gone beyond the time."

Our washing machine went down and we called American Home Shield. They sent Briggs Appliance to do the repair and the washing machine has been working wonderfully ever since.

I had a wire that was chewed by a squirrel and I filed an AC claim to American Home Shield. I sent everything online and the process was really easy. Then, someone from Myers Comfort came out and he was fabulous and pleasant. He called before he came which I thought was wonderful. It was weird because I was in the middle of traffic and I couldn't get here on time, and he said he's got somewhere else he could go to and would be here in a minute. The job was done in about 15 minutes as it was an easy fix for a simple problem. After the repair, the AC is wonderful. I'm gonna get American Home Shield in charge of my other house too.

I had a stoppage in the kitchen sink and a leak in the downstairs half bath. They were simple claims with American Home Shield and Roto-Rooter got them done. They did the kitchen sink and it was just something loose for the commode that was leaking downstairs. However, for the third claim, I didn't know where exactly the leak was coming from or the terminology that I needed to use so I said "leak." But the leak was coming from the valve so I have to specifically say "valve." And so for that reason, the contractor couldn't touch my tub.

I submit claims with American Home Shield over the phone and sometimes I have to wait a long time. Their representatives are helpful, however, some contractors are not very competent. Sometimes, AHS sends some technicians that don’t know very well, so that’s a problem. I recently had an issue with my Trane AC and the first guy that came out didn’t know how to fix it, and I told him not to touch it and not make any mess. He told me himself that he doesn’t know Trane. AHS sent another guy and he fixed it. The air conditioner has been very good since the repair and the second contractor knew what he was doing. It took him 30 or 40 minutes and he put some Freon.

Our on-demand hot water heater wasn’t heating up anything. I went online and filed a claim to American Home Shield, and it took about 24 hours for the contractor to come out. The online process was very easy but I didn’t have anywhere in the website to tell them that it was an on-demand hot water heater instead of a tank one. The contractor just assumed it was a tank and they weren’t prepared when they came out, so they had to make another appointment, which was a pain, and I had to wait over the weekend. The guy who came out couldn’t help me because he wasn’t trained in those. So, he had to call a guy that was but he wasn’t available till that Monday and he did very good. He was able to troubleshoot and put in a temporary piece, a part that went out. He came back and followed up, and ordered the right one. And then, he came back and took good care of it. So, I was really impressed with that.

My experience with American Home Shield was great. I submitted a claim over the phone and their rep and contractor were great. The service was amazing and everything is working great now.

I filed a claim online for my air conditioner which was constantly running, and the site was very user-friendly. The technicians told me what they were looking for and what they were doing to pinpoint it. Although it took two visits, they took care of the AC. The two visits were about a week apart but only because there was a weekend and a holiday in there. It took me a couple of days to even call. Besides, it was no problem because it wasn't that hot out yet. There was also no charge for the second one. Everything was great and I'd tell others to sign up for American Home Shield.

My experience with American Home Shield has been great in the last six years. My real estate agent got the home warranty when we bought the house and AHS was the one that was offered in the contract. And recently, I made a claim for the exhaust fan of the stove and the process of submitting it online went smooth. A guy came out and ordered the part but when the order came in, it was the wrong part. The people got ahold of me and apologized. A few days later, they got the right part in, and everything was taken care of.

We've had American Home Shield since September and they've done a good job. They come when they say they will and we're getting our things fixed. And it’s priced fairly. When our garage door was not doing its job smoothly and the box outside that we press to open it wasn’t working, we submitted a claim, AHS called and we set up a time. A guy came out and fixed all that stuff up. He communicated well and told me what was going on. Then the $75 fee was taken out of my credit card so it was pretty easy.

When we submitted a claim for the AC, the process worked very well and we were happy about it. The representative was professional and he knew what he was doing. The contractor did a really good job and the AC is working now since the repair. We have been with American Home Shield forever and I recommend them.

My air conditioner quit cooling and it was a hundred degrees outside. It was terrible. American Home Shield sent someone out to look at it the next day after the initial response. A motor had to be ordered for the unit and this was on a Friday, so we had to wait the whole weekend and it was very miserable. My interaction with the contractor was excellent though. I was very happy that they were able to get to it as quickly as they did and I understand that the part had to be ordered. I’m also very happy that I kept American Home Shield. In fact, I had been recommending them to all my friends that are buying homes.

Getting the warranty with American Home Shield is something great to do. I filed a claim over the phone and online for my air conditioner. The site and my interaction with the representative were good. The fan wasn't working and the technician came out and worked on it. His knowledge of the equipment was good and it's working great now.

The outside unit of the AC was going on and off. It would run for about 15 seconds, make a terrible noise and be off for 45 then come back on for 15. So I filed a claim on it online on a weekend. On Monday, I got the confirmation that American Home Shield got it and they said I would get a call from the AC people in 24 hours. I got the call on Tuesday and then the technician came out on Thursday.

We live in south Texas near San Antonio where it is hot in the summer. Our home central HVAC system stopped working April 1, 2018. We immediately contacted American Home Shield because we have had a home warranty with that company for several years. American Home Shield sent a technician to our home during the week of April 2-6. He evaluated the system and said we could use our American Home Shield home warranty to repair the system by replacing only parts that were broken or we could pay ourselves to replace the complete system without help from American Home Shield.

I called the company in December 2017 to change the payment draft date until the 25th of each month. I was assured that it was taken care of. They've overdrawn my account 3 times in the past 6 months. After the second time, I took my payment information off file and paid online. When my contract came up for renewal, a retention specialist guaranteed me it would not draft before the 25th of the month. It drafted on 4/27/18 and then again on 5/20/18. Because it drafted early and overdrafted my bank account I felt I could no longer trust the company to do what they agreed to. I cancelled service and asked for a refund. For 3 weeks they told me they were processing a refund, but on 6/12/18 they told me there would be no refund because of a contract termination fee. I shouldn't have to pay a termination fee when I cancelled due to repeated errors on their part.

I previously posted an unfavorable review, and since that time AHS contacted me and refunded close to my cost which I accepted. I assume it was my negative review. I appreciate their trying to help resolve the matter, and concern for my situation.

I called for service on my central A/C. I immediately got a vendor and contact number. However, that contractor did not call me within 24 hours. After I called the A/C contractor 3 times, they sent me a text message saying they don't cover my area. After long holds on the phone back to American Home Shield, I finally was told that there are no service reps in my area. The last time I called on my pool pump, I got the same answer. AHS reps didn't get the point that they were not satisfying my needs. I spent 2 hours (2 separate calls) on hold with their cancellation department trying to cancel my policy. Finally I complained on a 3rd call and they said someone will call me within 24 hours. There is no place on their website to cancel a policy. There is no place on their website to place a complaint. They are a ripoff.

Have been an American Home Shield customer for years and have had generally decent service until the most recent service call request. Gas water heater began leaking 6/15/18 in the later afternoon. Immediately notified AHS for service call. AHS quickly had a plumber contact us, only for the plumber to advise that he didn't work on our type of gas heater. Notified AHS immediately, as water didn't stop leaking just because the plumber assigned didn't know how to work on the appliance.

Call made to fix A/C. 5 days later “Scott” from Fire and Ice Heating & Air showed up, diagnosed problem and left saying he needed a part to fix the problem. That was June 6th. We have never heard back from him. Several days later we contacted American Home Shield, telling the agent we had still not been helped and that Scott did not return calls. We were told the company had to order the part and it would take 3 to 5 days. Well, 10 days later, June 16th, agent Chastity stated we had to allow 3 to 5 days, right from her scripted note card, and the service man would arrive on Monday, June the 18th.

When I had a plumbing issue, I did the claim online and American Home Shield called me right away so it was great. Dealing with the contractor was very good and the service was very fast. Since the repair, there has been no problems and the plumbing has been working fine.

There was an issue with my air-conditioning system and I filed a claim with American Home Shield. The contractors that they sent were polite, on time and did a great job. I’m very satisfied with AHS. In fact, I’m talking to all my friends who are buying a house or own a house to have American Home Shield. The only problem I’m having right now is whenever there is a deductible, AHS always takes twice. They double charged me in May for the air conditioner, then they double charged me in June for the refrigerator. So my Bank of America account is now negative $235. I went to Bank of America, but they told me that it’s not their problem and that I have to call American Home Shield. When I called AHS, they were courteous and helpful. The last time I talked to them on June 15th, they told me that they will put my money back into my account but they never credited me.

My microwave went out and was making a humming noise. I submitted a claim to American Home Shield over the phone and it was pretty streamlined and straightforward. They’ve been having problems with the GE monogram series and the magnetron tube for some while. They’ve already been out to replace it three times before. And the third time is a charm and they said they would replace the unit. They gave me the option to replace it with a JennAir and a cash option. The system we have is a GE monogram series and they're only providing $1,600 to replace it. The new one is $1,000 more and we've been searching and trying to find a better deal. I'd definitely recommend the service and it's worth the money.

The representative from American Home Shield whom I spoke to over the phone to submit the claim was very helpful. She told me how the process was gonna go with the scheduling. Once Greenway received the order, someone would give me a call back. I got a call the same day and they scheduled it around my work schedule. The contractor explained very thoroughly and was very helpful. He had to order the part and he would call me once he got the part back in and schedule when to come back out and they scheduled it again on my work schedule. They gave me a window and they called me when they came to my house. I was able to go to work and then I was able to leave work. Greenway came out to replace the timer of the dryer. And I'm not having any more issues with the dryer since the repair. I would recommend American Home Shield.

The electric, the garbage disposal, and the air conditioner were corrupted all in one week. And American Home Shield was very good at either replacing or fixing everything that needs to be done. The garbage disposal exploded as the water shot out of the middle of it when I flipped it on. So, I made a claim online to American Home Shield and told them to bring a new garbage disposal as it cannot be fixed and we needed a new one.

My garage door wouldn’t open or close at all, so I submitted a claim for it with American Home Shield which was pretty easy. I made a phone call and had them arranged with the company that was going to come forth to inspect and do the job they needed to do. A part was damaged totally so it was replaced. I've been with AHS since 2014 and they usually send contractors out in about 24 to 48 hours. And I like the professionalism that these contractors have. They say they would be here at a certain time and they would show up in a timely manner. Their repairs are good and I haven’t had any issues after things have been repaired. I’m very pleased with American Home Shield.

The pump wasn't draining as it should. I went online to submit a claim with American Home Shield and the process was simple. I scheduled it and paid for it online as well. Within two days, a guy from Gaige Appliance Repair showed up and fixed the issue. He was quick and to the point.

When I had problems with the air conditioner, the contractor that AHS sent out looked at it. I have dual air conditioners here. So I wanted him to check both while he was here. So he checked a few things on it on his own and he said that it was good. However, the following week, the air conditioner he looked at, went out. I called AHS and explained that to them. But they said that I had to pay another service charge for it since it was not the one they had worked on. Then I said that nobody in their office told me that I had to pay for another service call for anything and if they were checking the air conditioner, they should check both of them. Then I asked to talk to their supervisor, and they said that would get him. They came back on the line and said that they would take care of it. So they waived the fee for that.

Our washing machine broke. It was easy submitting a claim with American Home Shield for it. They did a wonderful job. The contractors, however, weren't nice nor professional. The first guy ordered all the wrong parts. The second one was on the weak side, and the third guy was just the same with the rest. The unit still hasn't been fixed and it has already been two months. AHS did everything but it was just different from Sears.

I'm very happy with American Home Shield. I called and talked to a representative to file a claim for my hot water heater that had a control element which stopped working. I immediately got which company was coming out as well as everything that there was to know about that company and the individual who would be coming out. That was the best experience I've ever had. Also, two technicians came to the house and they were done in about an hour and a half. They explained everything to me and it's been running great ever since. The only thing with American Home Shield was the price that they have to continue after I purchased my home. I put the upfront money on it, but to continue with it was a little expensive to keep coming up with that huge amount first off right off the bat. Still, I'm very satisfied with them.

Since we bought our home in December of 2017, we have been covered with American Home Shield. Submitting a claim with them is no problem. I do it online and as soon as it’s assigned, I call the contractor. We had a problem with the seals on the toilets and there was a leak from the dishwasher line. AHS sent good contractors who were also kind. They came in, did the job and were clean and left.

We just bought the house and everything inside was original. We've had a couple of claims with American Home Shield and someone is always there to answer when I've used it. It's easy to do it online and they always verify your information when you call in. Then, they assign a contractor immediately and some of them you have to call but most of the time, they call you. We've had Crown Services and they've been really great and easy to work with. Also, they were very knowledgeable, professional, and really straightforward, and they seemed to know what they're doing, which is important because they're coming into your home. But they have a company they work with called Allstate Plumbing. I only see bad reviews about them and a lot of their bad comments come from Allstate. It reflects on them and that shouldn't be the case because AHS is a good company.

They sent a technician in a timely manner for the AC, which was continuously running or operating. That technician was cordial and I was able to accompany him as he did the work, so it was good. He determined that the Freon was low and so he added it in. He explained that the contract only pays for the service call and not for the Freon. He then completed the work and the air conditioner has been working well ever since. He also advised me and it's a 60 or 90-day warranty on that repair. I've got a reminder date set on my calendar to double check to see how the air conditioner is performing before the warranty is out. So far, it's been good with AHS. We've had a garage door issue about six months ago and then we had the swimming pool pump heater issue and they fixed that. It’s all working pretty well. You should consider American Home Shield. They're worth the value.

My experience with American Home Shield was not a good one when I filed a claim for plumbing. I called them over the phone because at that time, I didn’t have my contract number to do it online. They said that they sent me the contract papers but it had been returned back to them. When I was looking at the address that they have for it to be returned or sent to me, they had my incorrect address. So I called the other day to give them the correct address. The contractor ended up calling my phone to ask me what my address was and he told me that he was at a different house number.

I had an issue with my air conditioning unit. I submitted a claim by phone with American Home Shield which was easier than doing it online. The first person that I spoke with was very nice and helpful. When they called back to tell me what was gonna be approved, the representative was talking really fast and was kind of impersonable. I also talked to a gentleman one night and he was very short. He was not rude but I got the feeling that he didn't really wanna be at work.

We had just bought a new house and American Home Shield sent someone to rekey it all for us. The guy was great, super quick, and very helpful. Having American Home Shield is very valuable to us since the house we bought is an old house. If anything happens within this first year while we're trying to figure stuff out and adjust to having the mortgage and everything, it's nice to know that a lot of it is taken care of.

The air conditioner was recently not heating in all the rooms. I had a company that I had come out every six months to do the maintenance on it and the last time the tech came out, he said he couldn't do anything with it 'cause it was shut. It was only a couple of days later when AHS sent someone out and now everything is fine. There are a couple of other things like my water heater that I've had someone out, and the tech sent by AHS said, “We can't do anything with it. You just have to wait until it completely goes out”. The guy did some tests on it, and he said that it was one degree off from them having to replace it.

I called American Home Shield because I had water leaking out of the valve pipe in my garage. I talked to a live person and the service was good. The contractor came out, looked at the valve and he had to go get the part. He came back four hours later and he put it in. I never had problem with it since.

I had a problem with the air conditioning unit. I submitted a claim on the computer with American Home Shield and it was very easy to do. They sent out a service guy from United Air Temp and he was great. He called me before he was coming to let me know he was on his way and he got the job done. He was really professional and the unit's performance has been great since the repair.

I filed a claim amongst my air conditioning unit. It wasn’t producing any air and American Home Shield sent two guys out. What really hooked me with the first guy was he was very sincere. He was saying that my line got chewed up by a dog or something of that nature. I don’t have any pets. We don’t even have pets in the neighborhood where I live but he looked at everything and he said, “Oh yeah, we'll come out and fix it. There's something going on with your compressor. We'll come out and fix it Monday.” And then I was waiting on a phone call to confirm the time and I didn’t get one so I called AHS. And after from listening to their notes to what he said, there was just nothing corresponding to what he said to me. And they said that what they were gonna do was send somebody else out to get a second opinion.

My garbage disposal was too loud and I filed a claim for it online with American Home Shield. A plumber came and checked it, and he told me that it's usually noisy but that there is nothing wrong with it. Because he was already here, I also asked him to help me check the sink. I have two very slow sinks, he checked them and told me that they’re okay. He had come to my place before when he replaced the kitchen faucet because it was not fixable. He was professional and I'm very happy with him.

We had an air conditioning issue where the outside unit started freezing up. My renter called me and let me know what the problem was. I submitted the claim online through my phone and I got quick service. I did the same thing online when I closed it out. So I placed the request for service and that afternoon I've already received a text that the work order was already transmitted. The next day, the service tech was already contacting me setting up the appointment. And then a day later after he fixed the problem, everything was resolved.

I called American Home Shield because I didn't' know what was wrong with my pool. The contractor was very prompt and responsive. The guy calls me when he’s supposed to and does a great job. The pool has been working fine. However, AHS' customer service is tortious. Once you get the right vendor or somebody that was supposed to be coming out, it works. But when you do have an issue, you can’t get a hold of anybody.

The air conditioning unit was leaking water so I called American Home Shield and the representative explained that I needed to go online. I was trying to ask questions about what was covered but he didn't really know. Also, it was really difficult to talk to an actual person so American Home Shield needs to provide an easier access to a human. Nonetheless, I went online and the contractor who came was awesome. He answered all my questions and walked me through what to look for and it came to the 60 day warranty and he fixed it, so that was good. They came back out because it was still leaking and they wrapped the pipe so things are going well so far.

I had a problem with my air conditioner and American Home Shield sent me someone I hadn't had before and they were better than the company they sent me before that. The man was exceptionally nice and everything went according to plan. He went out of his way to take care of it. Even if I didn't have American Home Shield, I would call them again because I've never had a guy come and be as thorough as this guy was. A lot of times, when you have American Home Shield, they're not very thorough. They just go in, they look at it a bum's rush then they leave. And then you always need to have to call them back. But this guy was Johnny-on-the-spot. I file my claim on the phone and American Home Shield sends someone in two days. American Home Shield is top of the line and I would recommend them.

I've had good and bad experiences with American Home Shield. I've had some issues where I had to continue over and over to tell them what was needed. They've also told me that it wasn’t and that's happened at least three to four times. In addition, I've had some of their contractors try to charge me off of the American Home Shield when it was a covered issue. Also, I had one contractor that didn’t wanna do the work because AHS wasn’t paying him enough when he called. Another contractor wanted to charge me $300 to do something, so I told AHS to send me out somebody else. The person that they sent after the first one said that he would charge $200, but he'd see first if he could get it to work and I don’t have to pay anything. He got the appliance to work and I didn’t have to pay anything extra.

We had a problem with a water valve for one of our toilets and we weren’t able to resolve the issue ourselves. I called American Home Shield and they sent a plumber over. The contractor called within 24 hours and since it wasn’t an emergency, they came two days later. The plumber was able to resolve the issue very quickly. It was something very simple and there was no follow up required. I paid for the service online, so there was no financial transaction between the vendor and myself.

It took a little while to get our AC claim with American Home Shield done because it was the first hot spell of the year in Georgia and it was hard to get a contractor out. But it was fine. We were leaking Freon but the unit didn’t have a history of it so they’re trying to determine if there’s something that needs to be replaced. We’re actually gonna have the contractor come out again next week and recheck it to make sure.

The air conditioner wasn’t coming on and when I called American Home Shield to submit the claim, I talked to the rep and followed the instructions. The contractor came out the next day and they were cool. Since then, the AC has been operating well. I’ve had American Home Shield for years when I was in California and I transferred it when I moved to Georgia. So, they served me well and I would recommend them.

My washing machine wouldn't work. I submitted the claim online to American Home Shield and they would send whoever out. One guy came out and had to replace a piece. However, the piece he got was broken in the package. So, they reset the washer so it would work. But, when I raise the lid, it would still stop. The contractor said that we could still use it and when he came out and put the piece in, everything worked out fine. I also had a couple of issues with my oven and my AC. AHS's contractor came out and fixed it properly. He cleaned up all the coils. Overall, AHS is doing great and I have no complaints about them.

The email communication with American Home Shield was easier when I submitted my claim online. Our AC unit wasn't cooling and the outside unit wasn't working. Soon after, the AC people called and told me they'd be coming the day after. And the technician they sent out was great. He was very knowledgeable and courteous. He also got the job done and made it work. But when I go online and try to see what the total and how many more payments I'm gonna have, I can't see it. I know what the total is, but I'm on automatic payment and I have three more payments to finish up. But you can't see it anywhere online when I go to my account.

Submitting my claim with American Home Shield was easy, simple, professional, and to the point. And they told me to be expecting a call and who would be coming out. My claim was for a routine A/C review to have it serviced for the summer. The contractor was knowledgeable and efficient. And he assessed the problem, wanted to make sure that the vents were blowing properly and even measuring the temperature. Since the service, the A/C has been operating like it should. American Home Shield is a great service, and they do exactly what they advertised.

We had some storms and damage and I had an issue with my air conditioning back-end. I filed a claim online and the contractor came and checked out the heat pumps and the air conditioning dirt. They fixed the AC and made sure everything was working fine. It was a very nice experience and I would recommend it to everybody. American Home Shield is a great company and I don’t think anybody should have a home without it.

We've been with American Home Shield less than a year. We had a warranty prior and it came with the house that we bought six years ago, and because we had heavy use for one year they decided not to renew us. So we went shopping and AHS was very reasonable and same coverage, if not, a little bit more. They also gave us much better rate. It dropped 40%. We were paying over a $100 a month for the other product and AHS went down quite a bit. So we were happy with the policy.

Would not cover any of the claims. Customer Service was non-existent. Stated they emailed me several times... Odd, I got your bills and statements but never the paperwork that was supposedly sent. Filed two claims and neither were fixed or handled--so... canceled and am still getting calls! No you could not call when I was a customer. Please don't try to call me now. HORRIBLE!

I'm a realtor and I usually submit claims with American Home Shield on behalf of my homeowners. The most recent claim I filed was for electrical and HVAC. I've started submitting the claims online more. It's a lot easier and I prefer doing it that way. Their website works really well. Then, we usually are dispatched to a particular vendor out in Montgomery and that has been a bit tricky and hasn't been the greatest. It was Myers and it's hit or miss. A lot of times it's frustrating, more so with the plumbing aspect than anything. However, the one we had this time, it was my first time working with him and it went a lot better. He was from Trinity Heating and Air, which I was recommended to ask for, and he was very nice, very knowledgeable and very helpful. It was a good experience and I was very pleased, even with the customer service.

The dryer was broken and American Home Shield had someone come out within a couple of days. The guy that came out was awesome. He fixed it and he was very knowledgeable about what he did. Also, he asked about the drying time and I told him that it takes more than one cycle. He said that that was the problem and that we might want to think about getting the lint taken out. He also said that this was not something that their company did but he recommended some people. I used the company that he recommended and it made all the difference in the world, so I have nothing but praise on that. Once they did the de-lint thing, everything’s done in my dryer in one time every time.

We had a clogged drain and a leaking faucet and American Home Shield sent out a contractor who gave a good service. He showed up on time and explained what the problem was. He also had the parts right on his truck and was able to repair everything that same day. It has been running as it should since the repair. But we also had set up with an AC company, but they cancelled and never came out, and it was still showing on my account. Other than that, submitting an online claim with them was good.

American Home Shield's online site was very user-friendly when I submitted a claim with them online for a duct on my HVAC system. The contractor that came out resolved the problem for now. They said they might follow up, but we haven't heard further about that and my HVAC system seems to be working fine. I've been happy with the contractors that have been sent out. They have always been efficient and good at answering questions if I have them, and they have also been able to explain what's going on. AHS has been good overall and if we've had issues, especially with a new home, their service has been convenient and easy to use.

My fridge wasn't cooling so I went to the American Home Shield website and submitted a claim. Astro Appliance came out and tried to replace the relay on the compressor. I thought maybe it wasn’t cycling off and that was why it was overheating. It wasn't obvious right away whether that worked or not so we had to wait. But it didn't so they came back out. They added some Freon to see if that was the problem but they overcharged the system with it and the whole system froze up. They came back out and released some of the pressure, and the unit started cooling but just back to where it was before. So we were back to square one.

Our kitchen sink disposal was leaking and I asked American Home Shield to have someone take a look at it and fix it. I put in the claim online and their site was fabulous. It's straightforward and stuff are big so you can read them very easily. It wasn't hard to navigate at all. The contractor was really polite and very professional the whole time. He explained everything very well and when he was done with the repairs, he showed me everything he did and he got pictures with it. So the work was very straightforward and very professionally done. The disposal has been great since. We've done three claims with AHS and all three claim events have been spectacular. And if AHS is an option for somebody, I'd tell them to definitely sign up for it and make use of that service.

One of our sinks was leaky. There was a leak at the joint. The guy showed up a couple of days after I submitted the claim and he fixed it, and it worked. Everything was fine including filing that claim online. I've been with American Home Shield for a couple of months now and there was a very bad experience that I had with their service aide, their electrical contracting.

Submitting a claim to American Home Shield the very first time was complicated because I don’t think that other person understood exactly what it was I was calling on. I had to make multiple calls so it wasn’t a very easy process. Nonetheless, the reps were professional. I had to have a couple of different contractors out and the one I had interaction with was very helpful. Right now, we’re waiting for some drywall to be repaired from the plumbing experience I had. I'm still waiting to hear back from AHS and it’s been over a month now.

I called American Home Shield on the 19th to submit a claim for my toilet that was stopped up and that whole process was easy. They had the company call me to schedule, so when I didn't hear from the company, I called them to schedule the appointment myself. The person I talked to, however, told me that they don't do that kind of work so I have to get somebody else. So, from the 19th onwards, I haven’t had anybody out here. But, American Home Shield gave me another company to come out.

I thought I had a leak under my sink so I made a phone call to file the claim. The representative was professional and the contractor came within 24 hours. Everything was very good but he said he couldn’t find a leak so he didn’t do anything but looked and advised. He was professional in answering my questions though. I've been with American Home Shield since about 2000 and I've had no bad experiences with them.