American Home Shield Reviews

Had air conditioning issue in 95 degree heat. I tried 2 different contractors, 6 days for 1st, 7 days for 2nd. Really??? Does this seem acceptable? I tried calling back to see if I could try another service provider. I understand places are busy but don't direct me to places that are too busy to come out. After lots of re-explaining my situation, customer service rep said he was putting me on whole but disconnected me. Called back again, on hold again, hoping this rep will not hang up.

We buy and sell properties, so we have American Home Shield on 50 houses. Recently, there was a water heater issue and an assistant of mine submitted the claim for it. AHS sent out Harvey’s Plumbing & Drain and the guy that runs it, Clayton, is excellent to work with. He's professional, does a great job, easy to talk to and explains things well. Whenever we set up an appointment with AHS, things get taken care of in one day and sometimes the next day but it is always quick and done right away.

I had an issue with the water heater in my condo. My realtor submitted the claim to American Home Shield for me. It took AHS about a week to send the contractor because I had to pay it for modifications, which I did not understand the necessity of that. Nevertheless, the guy was fine and the problem was fixed in one appointment. The company was amazing, however, I was a little disappointed that they had to do a modification.

I had AHS send someone to repair a gas oven and submitting the claim was very easy. They gave me instructions by email to tell me who was coming. The guy that came out had a conflict of time but was able to arrange it for my convenience, which I really appreciated. He did an excellent job. I used to be with AHS way back and bought it back this year. My son bought a house three years ago and he has AHS so I decided to come back to them. I would recommend them.

I called American Home when we had a blockage in the line. It was very quick and very efficient. And the plumber that was sent out was perfect. He was very informative and I learned a lot from him. He knew what he was doing, and he took care of the issue. Everything has been good. American Home Shield is a good deal.

One of the HVAC units needed servicing. I submitted a claim to American Home Shield online and it was easy to navigate their website. However, there was always a several-day waiting period because the ones that service the warranty company are always backed up. That’s the biggest frustration with the home warranty service but that’s standard. Also, when it’s something like plumbing, we usually end up calling an independent company. It has only happened once but it’s not something that can wait if your toilet is not working. That’s the worst part about it but I still think the home warranty is worth it in general.

We have coverage from American Home Shield since September. The seller of the house gave it to us as a gift. For our first claim, the washer would stop in the middle of the cycle and we couldn’t finish washing our clothing. So we submitted a claim online and it was easy. Navigating the website wasn't hard. The technician from Adam’s Appliance Repair who came out wasn't very friendly but he was very competent in his job. He fixed the washer but 7 days after, it broke in exactly the same way again. So, he came back and then fixed it again but he's going to order a new switch.

It was easy submitting the claim for my microwave on AHS' website. Everything was done there - the booking and the schedule of the guy coming. The contractor sent was a good guy. One of the pads was messed up and it wasn't working, so he ordered a new one and got it working. The microwave has been working great since the repair.

I called in the air conditioner that was not cooling and they got a contractor out within 24 hours. He fixed it but later that afternoon, it broke again and that ended up being over the weekend. He came out again on the following week and fixed the air conditioner. It has been working fine since then. I was pleased that American Home Shield handled the claim quickly and the person they sent was good. I'd recommend them to friends.

My oven's sound and light would come on but the heating element didn't work well. We've had a little bit of back and forth with American Home Shield on that claim but mostly, it worked out okay. The technician came out, identified the problem with the control unit and then discovered that they didn't make those control units anymore so I had to get a new oven. The folks at American Home Shield said that they couldn't find an equivalent model and wanted to pay me the plan amount but I was able to find the model that was the successor to what I had. Once they got the model number, they were able to straighten everything out and order a new oven.

I filed a claim for my stove, the timer on my pool and my dishwasher with American Home Shield. The stove guy was great. However, the first guy who came out for my dishwasher didn't finish the job. That contractor didn't attach my dishwasher back so every time I'd open the door, it would fall out of the cabinet. I didn't immediately call in so I ended up having to pay again to have somebody come out and finish it.

American Home Shield is quick to respond when I submit my claim online which I usually do. I just take my account status and put it in there so it’s more convenient. The contractor for the toilet was very personable and interacted with me and a couple of other family members. He explained in detail what was wrong with each bathroom, what equipment was needed and what he was doing. And then after installing it, he explained how it was working and the warranty information on it. AHS is doing a great job and if we have problems or issues with the reps, they’re gung ho about fixing the issue. It is a good warranty plan and for anyone who especially owns their own home, it is a must-have to cut down on cost and repairs.

I filed a claim with American Home Shield over the phone for the air conditioner and the interactions with their reps were fine. They were able to find a company that would come out immediately and the contractor's service was very good. Since the repair, the performance of the AC has been great. The AC stopped working last night but it was because of a problem with our thermostat that we fixed and not because of the repair that they did.

The air conditioning unit was blowing hot air and it was a 100 degrees that day. We needed an air conditioner so I filed the claim online and that experience was good. But American Home Shield told me somebody would be out and I waited and waited but no one called. So I called the air conditioner people and told them that I was supposed to get a call. Their rep said someone would call me back but I still got nothing. So I called American Home Shield again to have them assign me somebody different and the representative said she would check. She called the company and they said they don't service this area. But they should have told me that when I called them and said I wanted to set up an appointment.

It was leaking from the first floor bathroom down through the ceiling into my garage. I called American Home Shield and let them know that there was an issue, and they were pretty good. The contractor they sent was great and it’s not leaking anymore so that’s a good thing. I would recommend American Home Shield.

My washer wasn’t working and it was showing some code. I submitted a claim for it online with American Home Shield and that was very fast. Then I got an email saying that the contractor was coming out here. It took a little bit longer to get someone here than I estimated, but they were pretty quick. The contractor came at the right time, and he was so awesome. He was a really nice person, very quick to do what he came to do, and he answered any questions that I had in regards to what he was doing. They had to order the parts and made the second appointment, so they could change the part and fix the washer.

The representatives of American Home Shield have been very friendly whenever I file my claim over the phone. I filed for a refrigerator and a garbage disposal claim but it took some time before the contractor got out to my house. They said they’ll call me within 24 hours but they're scheduling their appointment over a week later. Once they got here, they were good. However, the refrigerator is still not working and I may have to call again. Also, they haven’t come yet for the garbage disposal. They're supposed to come tomorrow but it has been almost a week.

Submitting a claim with American Home Shield has been super easy. I did it all online and it's been really helpful. We've had AHS service since April 30th and we've had four different contractors already. So far, my experience has been nice and they've all been really good. The technician that they sent out from Realty Ricky was great. He explained everything and was efficient and quick. The experience was great. In fact, I asked him his card because I'm gonna have him do another walk later.

Our recent experience with American Home Shield was great. I filed the claim online then they called me back and the contractor was there the next afternoon. He was really nice too. I had the circuit break on my box changed and I was watching him the whole time. It was fixed in five minutes. The washing machine wasn't working for a day, which was no big deal. Last time, I got double charged for one month when I sent the check before my warranty expired. But that was corrected and they didn't charge me the next month. Overall, my experience with American Home Shield has been excellent.

At first, we had an outside vendor come in to check our AC because the temperature jumped up to around 85 degrees inside the home. It was bad, especially with three young children in the house during the day. We were told that the cost for them to fix the problem would range from $15 to $10,000. I told my wife that we should call American Home Shield and get one of their vendors in because we've always had a great relationship and everything has worked itself out whenever we have done that. We called them and it was perfect.

We submitted a claim online to AHS because our dryer wasn’t working anymore. We weren’t getting any heat and it was getting very moist. It was easy submitting the claim online. However, every once when we had to call them and that’s when it becomes unfortunate. It’s especially if we ever have had somebody to come out, and we were either not happy with who they sent out or it’s more complicated than what was initial. Then we have talked to someone and there are times that my husband and I just pass off the phone back and forth on each other so we can go to the bathroom and take a shower. It gets really bad sometimes.

I've had American Home Shield for four houses that I've owned from Southern California to here. Over the course of 2002 to 2018, I rarely called them. I had a husband who managed to replace washers in the plumbing. Plus, I had a many contractors’ clients, so if I really had an issue, I could call one of them. AHS was more for sizeable things, like the water heater. I personally found that they’ve been really good at what they do. They were timely and always brought the right parts.

I've been with American Home Shield for about a year now and have had two claims so far. When I called them to file a plumbing claim, there was a language barrier and so the process took longer than I wanted but the claim went through. Other than that, the Value Rooter people who came out did a good job. Overall, American Home Shield has done well.

There was an issue with my garage door and I called to file a claim for it with American Home Shield. I spoke with someone and it all went really smooth. AHS contacted the company for me which then contacted me. Then they came out the next day and the guy told me what was wrong with the garage door. I told him something else, he fixed it, and after $75, it was done. AHS is very, very good, and I've recommended them three years ago to a friend of mine and she has been very pleased too.

I’m living in Florida so I keep my temperature fairly warm. I keep that on 80 at the thermostat and sometimes when I have company over, it gets quite warm so I want to put it down even to 78, and it would not go. In the afternoon when the sun was really warm, my AC would go as high as 84, even with the AC working. I got through the automated system of American Home Shield. They had my email address and right away I received an email confirming the name of the company that was gonna be showing up.

I have a policy with American Home Shield for a really long time. The air conditioning went out in the condo unit and it’s 110 to 115 degrees out here. It’s one of the very first times I’ve used AHS. They sent the first person out from Affirmative Air who then said they don’t work on air conditioners in condos and left. AHS took time to get the next guy out there. In the meantime, the guy worked on the tenant to cut out AHS and just go with them for $660, and it took four days for him to turn the report in. He worked on them the whole weekend and it didn’t break them, but they were really in trouble with 110 to 115 degrees.

The people who sold us our house left without leaving a key to the garage, which was keyed differently within the entrance to the house. They tried to mail it, but it never arrived. But as a part of purchasing a new home, we got an offer from American Home Shield to rekey up to three locks for only a $75 visit. So I called them and their representatives were very helpful. They had the Realty Key guy call me for an appointment. He came and he was prompt. He knew what he was doing and he was professional, courteous and friendly. He went out of his way to do a couple of things for me that weren’t covered by the contract. So, it was a very positive experience with him.

Our AC was clogging up and I filed a claim with American Home Shield over the phone. The tech that Total Air and Care sent did an excellent job. He knew exactly what was wrong with the AC and he answered every question we asked well. I’ve had AHS for almost two years and every time I call, somebody comes out. I enjoy AHS and I’m gonna keep them as long as I can. I recommend them.

American Home Shield did a great job with our plumbing claim and I’m very happy. The claims process was lightning fast and faster than I thought it would be. The customer service rep was knowledgeable and the interaction was great all the way around. The contractors were friendly and professional. Since the repair, the plumbing has been very good.

The AC unit was not operating at all, so I called in to submit the claim with American Home Shield. Riley Heating & Cooling came out and replaced the thermostat. However, several days after that, it stopped working again and the tech came out the second time. He did a couple of things, but nothing was really resolved. He said that he doesn’t know if it could occur again or not, so I wasn’t too happy with the result of the second trip. The person was adamant that I had to give the contractors a chance to come back and rectify it. I said that I’ve waited over seven days for them to get it right the first time, but they never showed up. The issue has been fixed temporarily until it breaks again, but I don’t particularly like the contractor's service or the way that they’re handling their customers at all.

My AC was not working and the contractors who came out were really good and very professional. At first, the compressor gave out and then they found a leak in the condenser. They told me that it was completely worn out. The AC is now working but we have a little issue with the drainage. But overalll, I'm very satisfied with AHS.

American Home Shield has always been fabulous. When I filed a claim for the air conditioner, I did it online and the claims process was very easy. It took half an hour to hear that a contractor will be sent, and then he did a fabulous service as well. Now, the AC is working great since it was repaired.

My garbage disposal was previously replaced but then we had an issue where it stopped working again. I called American Home Shield and the contractor came by, found out what the issue was and took care of it. And then they recently came out again because the garbage disposal had just fallen apart. It wasn't screwed tightly and it just dropped so they came back and fixed it again. Their every visit was great. We had a couple of mishaps behind it. But the two different gentlemen who came were very nice and conversational. They have great customer service. I hope we don't always have to call American Home Shield but so far they have always come in the nick of time.

My AC didn’t have any Freon so I submitted a claim to AHS over the phone, spoke to somebody and my experience was good. The contractor gave me a four-hour window as far as when I got the text message and the email, but when I posted them on the phone, I was given an eight-hour window and didn’t call until he was half an hour away. So I was waiting on somebody for a whole day, but he did come and he was nice. He tried to fix it the first day he came. Apparently, my system was frozen so we had to turn it off and leave it off for 24 hours to defrost. He came back the next day and fixed it.

We phoned in a claim for our dishwasher because we thought it was broken. The claim submission process was an automated system, and it was easy. The contractor who came out was nice. He went straight to the unit and basically told me that I had a dish blocking that’s why it wasn’t opening. He was really nice, very professional. I have been using American Home Shield for 13 years, and they have always been great.

I called American Home Shield when I had an issue with the AC. It was extremely hot that day and it was gonna be a four-day wait. But there was not much they could do when there was nobody to come out either. They found a company and they phoned me up. There was a day and a half then they sent somebody out there. The technician was a good guy and an experienced professional. We talked a bit and he was very friendly. We asked him what he was doing with things. It turned out that the thermostat wire was running through a piece of copper tubing and the vibration wore through it and shorted it out. That was what was taking the fuse out. He was good overall and I would recommend that company. I would also tell others what coverage American Home Shield does and that they better be aware if the price is right.

The house wasn't cooled and I submitted a claim online for the AC. Then I immediately got an email or a text saying who was assigned. They let me know who was coming and they sent me a picture and a little bit about the technician, so I knew who to expect. I was very pleased with the way it went. The technician had to replace the capacitor. He was efficient and quick and had the problem fixed in 30 minutes, and everything was fine. As of now, the unit is still working.

The starter went out on my AC compressor and I filed a claim online with American Home Shield and that was relatively easy. The contractor that they sent out was very knowledgeable and really quick. I also had AHS on a previous home, and I’ve been with them for two years now. I’ve always had a good experience with their reps. American Home Shield is well-worth the money.

Our faucet was leaking and my husband submitted the claim with American Home Shield. A guy from FTL Plumbing came and he said he needed to order some parts because our faucet was too old, and then he would give me a callback. I called back three weeks after and asked if the part had come in. They said it had and that they’ve been trying to contact me. I told them that I had not received any phone calls, so they scheduled something and came out and fixed the faucet. Everything has been good. American Home Shield is a good company. We’re homeowners so things go wrong and having the warranty is very valuable.

My A/C had a leak and it needed Freon. I went online to submit a claim with American Home Shield and it was an excellent experience. The man from E & A Mechanical was also excellent. He repaired the A/C and it's still working. Everything's good.

Our garbage disposal was making a really scary sound which sounded like there was something stuck inside it. We've had American Home Shield at our other house before so we knew how to use it and we didn't have any issues in filing the claim. We then got an excellent service from The Lindsay Company. I appreciated that the company came a bit faster than we were expecting because with AHS, you sometimes gotta wait for a contractor to come out and it would take a couple of days. Then, the contractor who came was very polite and knowledgeable. He worked fast and was very efficient. He also made sure everything was in good, working order before he left. And it turned out, we were right. A dime was stuck inside the unit. Now, the unit is working perfectly and is very quiet.

I’ve had American Home Shield in every property that I bought and lived in since 1990. I've submitted a claim thrice over the last three years, the most recent of which was for my water heater, which was leaking. They have taken care of all the repairs in a timely manner and the contractors they've sent have all been wonderful and worked really hard to get the problems fixed. I didn’t have to do anything except call American Home Shield and be home when they arrive.

We bought a home a year ago, and were happy with AHS when they helped with our refrigerator. We just renewed our warranty, and within a week things in our jacuzzi are going. First was the blower would die after running for 5 minutes--I guess a fan wasn't working. That was somehow denied because it wasn't the "motor", which makes no sense. There was no way to fix the problem without replacing the WHOLE blower, and on top of that, the not working fan made the blower not work. So we had to pay for their person to come look at it, and then had to pay to replace the blower. That's a total of $400+ on that.

Made a service request and received a voicemail that there wasn't anyone in my area to do the work. Now I'm currently on hold... 20 min and counting... to try and speak to a customer service agent. This is call number 2 because the first representative was rude and short with me... Then the call abruptly ended. I just changed my insurance and hope I didn't make a mistake.

Our real estate agent purchased this policy for us when we purchased our home. I still think it was very thoughtful of her to do this. However, the experiences we've had with American Home Shield have been nothing but horrible. The first experience we had was the Air conditioning company they sent out was trying to do a side deal. He made it seem as my air handler wasn't covered and he had one in the shop and would give me a good price on it. I had a bad feeling about what he was saying, because this was his 3rd visit to recharge the condenser with Freon. So when I called BS on them, the AC company told AHS they did not want to come back to my house because they were afraid of me. The second company that came, actually replaced the Air handler.

Kitchen is the main room used by family and kitchen faucet is most used item of the home. I had Delta kitchen faucet where the head came off. Called AHS. Paid $100 as service fee to AHS to have it replaced. AHS has sent contractor to fix. He said that this faucet from Delta is not available anymore so he can replace with one he has. What he brought along is some cheap $35 faucet. I was not happy and called AHS to have me at least some decent brand basic faucet to be installed. On Amazon, it is hard to find single handle faucet for less than $80.

I recently had a really bad experience with AHS related to my Air conditioning system. I had a 9.5 year old unit that came with the house, that stopped pushing cold air out. I opened a ticket with AHS and they sent out their contractor to examine the system. The diagnosis was that the Evaporating coil was leaking and the refrigerant had all leaked out. It turns out that my current system uses R-22 as the refrigerant that is being phased out and is expensive because there's limited supply. I also found out that AHS only pays 10$ per pound for a refrigerant in a scenario like this where the contractor is asking for 125$ a pound. The overall recommendation by the contractor was that he would replace the Evaporator coil, which AHS would pay for along with the labor for the putting it in place.

Our gate valve to our hot water heater was leaking, we had no water, I called AHS they gave me a company in California, although I live in Arizona, I called them they could not repair my leak until Tuesday of the next week, totally unacceptable, we had no water. I called AHS and they gave me another company, I called them, the plumber came out, he did not have the part, he agreed to come back at 8am the next morning, which was fine.

AC is out and they want to buy the compressor themselves to deliver to the contractor. AC has been out 5 days and I called to ask when the part would come. They said 7 more days!!! Are you kidding me!!! It's 110 heat index and they want to save money and get a good deal or hope I just cave and buy it myself. Total BS!! Unacceptable!! I would have just bought a new one by now and probably still going to. Nothing is worth this aggravation.

We had a slab leak early June that flooded most of our first floor and ruined our hardwood floors. We were going to call our regular plumber who handled a previous slab leak for a flat fee of 1200 dollars, but remembered we had the AHS warranty, so called them instead. We asked if we could use our regular plumber but were told we had to use one of their contractors. He came out the next day and temporarily fixed the massive water leak, but there was a secondary leak as soon as he left, so we had to shut down the water to the house entirely for three days-no toilet or showers available for that time. The plumber sent the information to AHS who denied the claim, but never bothered to tell us that. We called the plumber back after the third day to ask what happened and he told us AHS' decision. I called them to ask why and they said they don't cover slab leaks because they are not accessible. Two problems with this:

I have heard great things about this warranty service. I recently initiated a service call for my washer that was having issues. They seemed great, but we ended up having a technician over at our house EVERY OTHER WEEK replacing parts that would fix it. Services started at the end of April and we are in the beginning of July now trying to fix it. It also appears that they don't keep record with their technicians that they send, as they decided to send a different technician company half-way through. The tech companies were friendly, but AHS gave our 2nd tech company NO information about what was done and replaced for the first company. It is clear this company wants to take your money but they don't want to pay to replace your machines.

We have been with this company for several years. Our ac quit working on 7/23/18. We submitted a repair order online on 7/24/18 as instructed and were told that the first available repair date was on 7/28/18. Keep in mind that their contract states they will have repairs scheduled within two business days. After speaking to someone in management the repair date was moved up to 7/27/18 and we were told that they were too busy to have the repair scheduled within the contract guidelines of two business days. The service technician came on 7/27/18, was there for 15 minutes and said the ac was repaired. Our house never got any cooler. We called back on 7/28/18 and were told that the next repair date would be on 7/2/18, nine days after our ac initially stopped working. This company does not provide service as stated in their contract, complete ripoff.

We had some issues with our pool recently and my husband took care of the claim submission to American Home Shield. American Home Shield gave a timeframe while I stayed home to wait. They sent out Serene Pool and the people from there didn't know what they’re doing. Their technician came in, fixed something and left. After three weekly services, my pool guys told me that the technician didn’t do the job right and the filter is not working. So, my husband called them back. Serene Pool came back again and this guy got upset with me asking why the pool is not working. I said that I don’t know anything about pools which was why I was waiting at home so he can come and take a look at it.

The water dispenser on our refrigerator stopped working. I went online and logged in to American Home Shield's site and the repairman was assigned from there. We had reported it once before and the previous repairman told us to turn up the temperature in our freezer because it was freezing the line. This time, the repairman actually did something. He was aware that there was a fix offered by General Electric to unfreeze the line. He ordered that part and he will be coming back to put that part on the refrigerator so that the water line won't freeze up anymore. I was more impressed with the second serviceman that I was with the first. He seemed to know more about how the refrigerator operates the water line in the dispenser. So, I'm pretty happy about that.

I've been in real estate for 35 years and in all that time, I've used American Home Shield. But I was not happy this time with a claim on my own house. It was horrific. The contractor that they sent out could not clear the drain. The technician said it was blocked by a piece of plastic. The thing he found was the size of a dime but it wasn't even the blockage and he wouldn't let me keep it. He went back and filed the report saying that the drain was blocked by a foreign substance and American Home Shield was supposed to ask them for pictures to see exactly what it was.

My air conditioning unit was old and it was leaking freon. I had it charged and it leaked within three weeks. So, the system was old and faulty. And I needed a new heating system as well. American Home Shield's process has not been great, but it has not been bad either. I had a couple of contractors out, but they were looking to charge me extra money for something that I didn’t feel I needed. So, I went with somebody on my own just because I didn’t like them. The unit is fixed now, and I am doing a cash-out option with them. So, I just paid the whole bill and I am going to submit the receipt and everything to AHS and go from there.

My AC was making a very loud noise and it sounded like it was going to blow up. I called American Home Shield and the guy from Total Air Care that they sent knew what he was doing. He had to replace the fan motor and it was all done in one appointment. Every time I’ve had to call American Home Shield, they have provided great service.

I Googled American Home Shield and there were some good reviews. I had two American Home Shield representatives when I signed up with them and they were awesome. And then when I had my first claim two weeks ago, I did it over the phone as I like talking to a live person. It was very simple and AHS was very efficient and informative about the whole thing. My AC wasn’t working and it turned out that something about the brake light wasn’t on. I had the contractor come out the next or the day after and he was very friendly and patient with me since I didn’t know what he was talking about with regards to the AC. I had to call my friend and the contractor was kind enough to talk to my friend to let him know what was going on and then my friend would tell me about it.

Our water heater had a rust that the water was dripping down on the pilot light causing it not to be able to light. I called American Home Shield and they gave me a number to call to make an appointment with one of the contractors that they use in my location. The contractor was out of Osage City, Kansas and they were very good. The guy was professional and very conscientious. He came out, explained what he was gonna do and did it in a very short time. He made sure he cleaned up after himself and did a super job. I was impressed and since then the water heater has been working great.

Filing a claim through the American Home Shield app on my phone was easy. However, the part took about a week to get and I had to call back and ask the contractor if they got the part. And when they said they did, I said, "Well then let's go." Other than that, everything was great. The guy was professional, friendly and on time. And the unit has been working perfectly since the repair.

We had freon charged at the AC unit that was installed by the seller and then it lost its freon shortly afterwards. After the claim was submitted to American Home Shield, it took two days for the contractor to come out. He evaluated it and he decided that it needed to be replaced. The contractor helped us out properly.

We’ve had a couple of electrical issues and the last one was when the fuse box in our spare garage started melting. My husband filed the claim online and whenever we do that, we usually get an email from American Home Shield saying that they’re submitting the claim. And then we get phone calls from the contracting company that they are sending out. For this claim, we requested for the company that we had a good experience with. However, that contractor was really booked so the wait time took about four days which was a little bit longer. Nevertheless, when he got out there, he was able to fix the problem. They had replaced two fuse boxes and we haven’t had a problem with the unit since. We got American Home Shield first when we bought the house but we had a good experience with them so when it came time to renew our contract, we chose to still do it with them. I’ve recommended American Home Shield to somebody.

When our air conditioners weren’t cooling, I had no problems submitting the claim to American Home Shield. I called them and the rep listened to what I said. I did not get a call back from the first person they tried to send out. The contractor didn’t call me within 24 hours like they were supposed to per our home warranty so I had to call them. I called at 1:00 on Sunday and at 4:00 on Monday. The lady told me that they couldn’t see me until Friday and I told her about my warranty. She said I shouldn’t sign up with them to do their work if I was not gonna do what they require of me. She couldn’t do anything so I called back AHS and got AJ who sent out Mars Comfort out on Tuesday Morning at 10 o’clock.

We moved into the house a year ago but we never got the house rekeyed. So, for safety, we wanted to have it rekeyed. When I submitted the claim to American Home Shield, my interaction with their claims representative went smooth. We made the claim but then we had to go out of time for an emergency. Then we came back and called again and from the time we contacted the locksmith, they got out immediately. The guy was very friendly and very professional and the rekey was perfect. I’m very happy with AHS and I’d recommend them. I need it and that I would never go without one. Also, I’m a realtor so we put a warranty on every house we sell since it is very valuable. It is very important to cover the small and unexpected things when you first move into a house. Unlike any insurance that won’t cover the transaction unless we have either a warranty or a waiver signed by the buyer that they don’t want one.

This is a very good company and I’m glad I got them. When my drainage clogged up, the water backed up and it caused a water leak and some damage in the house. I called the claim in and my interaction with the rep was good. It took three or four days for a contractor to come out to our home. He did a very good job and was very thorough in what he was doing. He unclogged the drain and expelled all that water. Everything’s good now since the repair.

I sent a claim to AHS through their website and it was easy. The oven was not heating up. We had a power outage and when the power came back up, sometimes it would trip the breaker inside the oven unit. We had two contractors. The first one that got dispatched didn’t seem to be totally familiar with the Thermador brand, so he left. A second contractor got dispatched and they were experienced with the Thermador brand, so the whole event took only 10 to 15 minutes. The contractor reset the breaker and it restored its ability to heat up. There was another call we made to AHS which was for our central AC that hadn’t been activated in a decade. The contractor came out and he found that one of the wires in the little control box was loose, so they bound that up and the unit is now working again. Our experience with AHS has been good. The people were courteous, friendly, and efficient.

There was an issue with my refrigerator and American Home Shield gave me a contractor that took about four days before they made an appointment. When the tech came, he said what was wrong with the ref and that was it. He said that he needed to order a part and that it would be there in about 10 days. I kept on calling to ask if the part was already in. They told me that it didn’t get in and they were going to reorder. I told them that it was ridiculous. It was 120 degrees and I have no refrigeration for over a month. Then they came back to say that somebody else ordered the same parts and that they were out of town, which is a lot of baloney. It took over three weeks to get the part.

My central air conditioning went out. I filed the claim to AHS at the beginning of May. They sent one company and they came out three times and couldn't fix my problem. Then I called AHS back and they said they were sending a company out, and for two weeks, that company never called. I called AHS back and they tried the company again. The company still didn’t come out. Now, AHS is trying to set me up with another company. But AHS never called, so I called them and the company's supposed to be coming out here tomorrow. It's been 95 degrees every day this week and it's pretty hot in the house. If AHS gets the job done, then I'm happy with them. But if they don’t, then I'll have to cancel the subscription.

I've been with American Home for two months now and I've already submitted two claims, one for the pool and one for the AC. The bottom half of my pool pump where the filters go cracked and AHS sent a contractor to change all that. He, however, wasn't communicative and lied to me. He put the thing back together where it would leak, the casing was not tightened down properly and the seal wasn’t put in properly. Before that guy left, he told me to call him back if it leaks and he’ll come back to fix it. He obviously knew that it was gonna leak because he didn’t put it back together correctly and didn’t tighten it down. I understood that once they fix what they come out to fix for the warranty part and then you call them back out because there’s another problem, they end up wanting to charge you for that. I knew how that ballgame was played and I didn’t appreciate that very much. That experience put a bad taste in my mouth.

We got our AHS home warranty when we bought our the house 10 years ago. We've kept it since because it has been effective. I think it runs on the borderline and the amount we wind up paying is a little less than what we would have paid without it. But still, we get things done fast and with no hassle. Most recently, we were getting water running down our ceiling. I didn't know how to fix it and I didn't have the right tools. AHS' contractor came and described what was happening. He said he thought he knew what the problem was by showing where it was. He said all we had to do was blow the pipes out. Thereafter, he figured out where the drain went to and he had me put a towel down because it could have blown back through the sink and made a mess. Then he went to the attic, spent about five minutes there and was done. Since the repair, the plumbing has been doing great.

The motor on the pool needed something and when I called AHS and told them I needed it fixed, they were right on top of it. Then Terrence Pool came out, repaired it, and it was well done. But AHS' rep said that I gotta pay ahead for the service fee or give them a credit card. I was also told that as soon as the contractor left and was finished, AHS had to run my credit card. So, I gave them my MasterCard. Then they were having all kinds of issues with getting the payment done. I had to call them five times and they would never seem to get it right. After they said they had it right, I got an email saying that I was behind and I needed to pay. But eventually, I got it straightened out. Overall, as long as American Home Shield gets my pay thing done outright, I'm good.

I made an air conditioning claim with American Home Shield online, and they sent A/C Rescue. I was impressed with their communication and the tech who came out was really polite.

American Home Shield's claims process went quite well when I submitted a claim because the filter would not turn on our pump. AHS sent Hammond's Backyard Living to do the repair and the technician had to change an actuator. The repair that was done has been doing well and I was very pleased.

We didn't think the air conditioner was cooling enough. I filed a claim online and the service went fine. It turned out the air conditioner just needed more coolant. Moreover, in the six years we've had the home and American Home Shield, we've never had a problem with the contractors they have sent. I'm really happy with American Home Shield.

My last claim with American Home Shield had something to do with our plumbing and it was not completed. The guy for that claim found a leak so he fixed the master bathroom faucet. He also installed something for one of the toilets so it would flush well. When he looked at the water heater, he said that it was fine. However, after a few days, we had a leak again. I told my son to check the water meter to make sure that the leaks were completed. A couple of days later, I had the water company come out and they told us that we had a really bad leak.

My AC is super outdated and is having trouble keeping up nowadays. I submitted the claim to American Home Shield online and it was great. Hansen Mechanical dealt with it. They came out the next day after I filed the claim and it was the third time they’ve been into the house this time of year. I had questions and they had answers, so everything worked out.

When my air conditioner was broken, I submitted a claim online with American Home Shield. It took a bit of time initially to get the claim going as the scheduling was hard since it was AC time, and everyone was needing their AC fixed. But once the contractor came out, he fixed our AC quickly and it has been working great since then. Overall, it was a good experience.

I filed my AC claim online to American Home Shield and the contractor that they sent out was excellent. He showed up on time and the AC has been working since then. I would certainly recommend American Home Shield.

We had a heater go out in our pool. I placed a claim online and the contractors sent by American Home Shield did a good job. Through American Home Shield, they were able to replace it with a brand-new heater in a timely manner and it works great.

I filed a claim online for our water heater and the first person American Home Shield contacted to come out had this ridiculous amount that we were gonna owe. They had charges on there that we knew were bogus because my husband is a master electrician. And they were gonna charge us for permit while we don’t even live in a part of the state that requires permits. So we called American Home Shield back, told them what was going on with this contractor that was taking us for our money, and they immediately called another contractor. The second contractor was perfect, and did the work. All we owed was our $75 and we were very satisfied. Our water heater is working just fine. It’s all up to code and everything’s fixed. But sometimes it's harder to go through a place like American Home Shield than to just do it on your own.

My AC wasn’t working so I got online and submitted a claim to American Home Shield. It was an easy process and even calling them the second time was easy too. AHS sent out nice contractors and when they came, they told me that I just needed a refrigerant but it wasn’t covered by AHS. So, I had to call them out separately and pay for it on my own. However, the AC stopped working again. So they came out the second time but they didn’t charge me for it. The contractor ended up adjusting some things and the AC started working fine. AHS is definitely worth it.

I’m very pleased with my American Home Shield policy. I always call in whenever I submit a claim and sometimes try to get a live person because the call-in service can be limited. I can’t add any insinuating factors or additional information with it. I’ve had the policy for several years now and I’ve used it multiple times, and sometimes there’s a very significant wait time but all the representatives were very helpful. One of them told me to call first thing in the morning so wait time would be less which was helpful to know.

I had an issue with the washer so I submitted a claim to American Home Shield over the phone. I've gotten in contact with their contractor within 48 hours and I’m scheduled to have a repair done today. We also had a plumbing issue before and the contractor came out, did the work, repaired the problem, but he had to go through the drywall in order to reach the existing problem.

My water heater went out so I submitted a claim over the phone to AHS. Their reps were pleasant and the contractor they sent out was very good. They wound up having to replace my heater. Still, everything went smoothly with AHS and I had a fine experience with them.

I had a plumbing issue and the contractor American Home Shield sent came out on a Saturday and first of all let me know that he doesn’t like working on a Saturday. I told him that my ceiling was leaking from my shower and I showed him where it was leaking down into my living room. He turned the shower on for 20 minutes and said that if nothing was gonna happen at that moment, nothing was gonna happen. I asked him if he thought that I just put the stain up on my roof. The leak was coming from my shower when I let it run a long time and I don't know where it was coming from. Then he said that he would take pictures of it which he did.

The electricity wasn't working in the bedroom and the living room. The contractor American Home Shield sent was very thorough and professional. Plus, they were very timely in returning and setting up. Now, everything is working great. I would recommend AHS.

We started having problems with our A/C last summer. For the third time, we had to activate our insurance to get somebody to help us fix the unit as it was not cooling off. There was a leak somewhere and the Freon was escaping so we had to replace the Freon. The sad thing about it was that the Freon cost a fortune. It actually cost us $700 and that was almost like having no insurance whatsoever. Since American Home Shield doesn't cover Freon, we didn't have any claim to submit. They called me about the appointment, I paid over the phone with a credit card, then the contractor came. He was great and helpful. He charged us and that was it. I felt like if the other person that American Home Shield sent when we had issues months ago had been this thorough, we wouldn’t have had an issue to fix now.

Our gas range had problems, so I submitted an online claim with AHS for a service. Then I called them when I had a question, but I couldn’t get through to anyone, so I gave up. The contractors had to order a part and they came back about 10 days later and replaced it. They were able to resolve the problem and my mom was happy with the outcome. It works now. Our experience with American Home Shield has been good, so far.

I had a problem with my air conditioner which wasn't cooling. Though the coils weren't leaking so bad that it wasn't working, it still wasn't optimal. So, I submitted a claim over the phone to American Home Shield. The contractor who came out here was good. However, they had to come a couple of times because they had to order a part and then tweak one more thing. Still, they were always positive and the whole process took about five days. Since the repair, the AC has been working fine. I had a positive experience with AHS overall.

I had a horrible experience with the contractor sent out by American Home Shield. Recently, our air conditioner wasn't working so I submitted a claim over the phone. The fan wasn’t turning on and the house wasn't cooling. Air-Pro was dispatched first and the first technician told us that we had to replace the filter and do a couple of things that weren’t covered so we did that and we paid the extra fee. And then, about a week later, the same thing happened again. It was the same issue so a technician from the same company came out again. They told us that there was a crack in the line and it was low on freon. It also needed a blue jelly to fix the crack. Since none of which was covered under my warranty, it was an additional $350 to fix.

American Home Shield came with the sale of the house and we had to file a claim for the dishwasher. It wasn't starting and it showed it had power but it wouldn't run. I had an old American Home Shield account and usually, I would do it online and just get the automatic thing but since I haven't had time to set up my new account, I called and the reps were good. It took two days for Hurley's Appliance to come out and the technician who serviced the dishwasher was excellent. He was professional, knowledgeable and very nice. He explained what the issue was. Since, the dishwasher has been running well.

My oven would not start and an American Home Shield contractor came out and gave us a new oven ignitor. The first appointment was about a week later and then the tech had to diagnose. 10 days later, they got the parts for the oven. The great part was they fixed it. But the hard part was that I had no oven for three weeks. I had to figure how to use anything but an oven. Other than that, it was great service and we were very happy that they fixed it. Thank God, the oven is working now. I don't even think twice now and I just turn it on. Dealing with AHS was great. The rep was really nice, exceptionally understanding and patient. We had some leaking in a fridge at previous times and he was able to fix that too.

the contractor that was sent out, was here the next day and fixed it quickly.

I looked into home warranties and everyone had bad reviews on the Better Business Bureau and many websites. My friend had a home warranty with American Home Shield, he recommended them and said that he had so many good experiences with them. Now, I have been with American Home Shield for three months. I had a leaking outer faucet and the water heater was not working and was also leaking. So, I submitted a claim to AHS online and it was very easy and smooth. Then EASY Plumbing came and replaced the water heater and the faucet. They were very polite, nice to talk to, and they explained to me how the process works and how much time they’re going to take. After the repair, I haven't had any problems at all. I am very satisfied with AHS' service, so do not go by the reviews. Surely, everybody has something that is not written in those reviews.

I am a customer who was on hold for HOURS and in an urgent situation wherein your company did not come through. In fact they were absolutely incapable of helpfulness or empathy. I am beyond frustrated and would consider contacting A) small claims court, B) Better Business Bureau, C) social media feedback. I reported a broken AC at 7:30 am. It is 4:20 pm and I am still without any progress. I informed your company on 2 occasions that the AC was not working and it is 95 degrees outside (feels like 106). I put in a request online at 7:30 am and was called back by vendor around 11 am that they are not available till Friday.

We have had a home warranty with American Home Shield since 2006. At first, we were satisfied with their service. However, over the last couple of years, the annual fee and fee per service has consistently increased. At the same time the quality of service has consistently decreased. It appears they are contracting out to the lowest bidder and these third parties couldn't care less about our business and make no attempts at customer service. The quality of the work is poor and communication is downright rude.

The hot water heater for my home broke down. I called AHS in order to file a claim. The technician came out in a timely matter. I get a call from American Home Shield stating that it was going to cost me $990 out of pocket but that they would pay to replace the unit. I'm paying $600 a year for this service over several years and have only filed one claim and I still have to pay $990 out of pocket? Regardless I asked if I could have an itemized receipt as to what each of these out of pocket cost are and exactly what the hot water heater itself cost as well as the parts and labor.

I have had some of those nightmare repairs by mom and pops contractors that have no clue how to do a "good quality" repair. Washer had a door switch issue in April and it is down again in June. The technician they sent cobbled together a switch from parts since he did not have the correct one. So yes it lasted a total of 3 months or less. Next an electrical repair - main breaker overheating and tripping. Loser electrician tightens connections and guess what... Still tripping on hot days the AC is running hard. American Home Shield uses complete loser contractors in my area. They should not be trusted for any type of quality. Garbage, garbage and garbage!!! Etc!!!

I just moved into the house and one of the faucets was loose upstairs. There was water leaking around the faucet to my washer downstairs and there was water dripping out of the draining pipes for my air conditioning unit, so I had someone look at a few things as I was moving in. With the AC, there was a faulty connection and the way that whoever touched it last had the PVC connected to drain my air conditioning unit didn’t have the PVC joined correctly. The contractor tried to fix it but said that he didn’t really wanna do much more because it was not under what he was protected to do. He gave me instructions on what to do like what I could try if I wanted or what else I should do. I ended up using his advice and I got to fix it by myself, so it worked out.

I'm very satisfied with American Home Shield. I called them for an electrical wire issue with our air conditioner and their claims reps did good. They are always great when I get ahold of them. But on some days, it is difficult to get ahold of them. I also have another complaint. AHS sent two different people to work on my garage doors. The doors both go up and go down when I push the button. But when it goes up, the chain rattles against the metal thing and it makes a very loud noise. Then the other side won’t stay on my opener and I’ve had the technicians out here a couple of times. The light is also blinking inside so I changed the bulb of one of the lights thinking the bulb was out. But the bulb won’t come on.

After I submitted a claim online, I called American Home Shield to see if there was any local contractor because I had seen that the one they picked was from about 45 minutes away from me. They said that everybody else in the area was busy and that was what they could do, and it worked out fine. The contractor from Cook-Craftsman Enterprise came out for my electrical issue and he had to get a part from Oklahoma City. That was on a Friday and he came back on Monday and fixed it. He was very polite and everything was fine.

The AC wasn't cooling. I called American Home Shield and submitted a claim and their reps were able to assist me right away and find my account number. They really took care of it and booked the appointment. I also got a text message about the name of the company and the day after I filed the claim, the contractor called me to make an appointment. The contractor who then came was very friendly, understanding, compassionate and informative. He didn’t belittle me as a woman. He just made sure that he explained what to do. He showed me what to expect with my air-conditioner and to pay attention to certain things about it, especially the filter.

When my dishwasher was totally dysfunctional, I submitted a claim to American Home Shield. I’ve filed claims before and sometimes I get a little resistance on it. But now, they were willing to work and we had an agreement on how everything’s going to go and everything went smoothly. It took them two days to send out a contractor. The contractor looked at the dishwasher and came out with a game plan. They discussed with me what was going on and what the possibilities were, and I told them what my concerns were, and they were very open to the fact that we could work something out. It was an excellent interaction. We ended up buying a new appliance and American Home Shield did a deductible, so it worked out good for both of us.

The air conditioner's drip pan which is located in the attic was not level and when it was getting full, it was tilting and not being able to drain correctly. The first time I had the problem, we were on vacation and when we came back, the ceiling was soaked right over my son's bedroom. Also, the water seeped through the fixture so we got in touch with American Home Shield. We submitted the claim online and they had Affordable Air Conditioning come out. The contractor had to put Freon and did some things that were not covered by the warranty.

American Home Shield charges double for a service call than what I used to pay to my previous home warranty and I still need to see if it's gonna be worth it. The most recent claim I had with them was for the dispenser of my icemaker. I had them send someone out and the first guy who came didn't ask many questions and just told me that the issue was not under warranty and he wasn't gonna fix the unit. But then it turned out that the problem wasn't the warranty and he had the part that has fallen off, he just didn't bother asking me.

My refrigerator ice maker was not working and my washing machine would start over after it ran through its complete cycle and wouldn't shut down completely. I submitted the claim online with American Home Shield and I was contacted promptly the next day by the repairman. The guy who came replaced the ice maker and that immediately fixed the problem.

We just love American Home Shield. We've been with them for approximately two years and we’ve had a few contractors come out. One was Gator Plumbing and we would never recommend that company. AHS took care of the problem and sent Boyd out, who took care of everything very well. Also, when the shower did not work and the flow of the water would not come out of the showerhead, the guy who came was very accurate and thorough. He did the work and did a good job. We submit claims over the phone and AHS usually answers quickly. Sometimes, if they’re busy and we had to wait on hold for more than five minutes, we're really surprised.

I call American Home Shield when submitting a claim and they've always sent somebody out. Whatever company they have contracted comes out right away. I stay with AHS because I don’t like to have problems. I like my things to get resolved and I like to be able to call. I don’t like to have to be calling them back. If I gotta be calling back a service repeatedly to do the same work because they're not coming out, chances are that I won't stay with them. That being said, my most recent claim experience with American Home Shield was good and the contractor came in a timely manner. However, I need to call them back because the fridge is melting the ice. That was one of the reasons that I called them out. The icemaker was making ice but at the bottom of the freezer where it shouldn't be. Also, it wasn’t making the ice solid so I have a bit a puddle where I get the ice from.

My faucet was leaking and I filed a claim for it with American Home Shield but they were closed on the 4th and the 5th. They called me though and the repair is set up for tomorrow. One time, I had an oven problem and they replaced that oven for me. However, the wait time when I call in is 40 minutes but AHS is a good company, overall.

My renter called and said that the air conditioner wasn’t cooling the house. American Home Shield takes care of my rental house so I called and told them I needed a service call for someone to come and check out what was wrong. When the contractors got to the house, they found that the outside unit was not performing because it was old and the AC upstairs wasn’t doing a very good job either. So, American Home Shield replaced all of it. My renter said the contractors did a very good job and were very thorough. I was very pleased with the work done and I was extremely tickled because American Home Shield treated me good. I will continue to use them for my rental house and I also tell other people about them. They are the best and are adept at taking care of these problems.

My wife is not a computer-oriented person so she always talks to the people at American Home Shield when submitting a claim. She likes to talk to people and say exactly what the problem is. But we’ve had a little problem with American Home Shield. When my wife had a problem with the oven, she had somebody come out through American Home Shield but he couldn’t fix it. So he said he had to get a part and after about a week, he finally came back. The part worked but the problem was the proper heat couldn’t be maintained. He said, “I guess all the ovens are supposed to work within a range of 10 percent.” In other words, if you set the oven to 350, the temperature can be down to 300 and it would show that it’s supposed to be at 350. My wife wasn’t very happy about that one.

A lot of hot air was coming out of our AC unit. I called American Home Shield's 1-800 number to submit the claim and they were able to answer all of my questions and email me the information for the dispatcher. I received a call within a day where the contractor was scheduled to come out. The contractor came and the service was done very well. I would recommend that AHS use that contractor as much as possible. He’s very professional, got the job done quickly and timely, and he was helpful. Since the repair, the unit has been performing well.

We had a leak in the bathroom shower that couldn’t be stopped. We called American Home Shield to submit a claim for repair and the interaction with the claims rep was pretty good. The contractor they sent, RK Plumbing and Heating, was a good company and the interaction with their plumber was good as well. My wife showed and explained to him how the shower leak was and he said he had to get a part. Everything has been operating really well since the repair. The plumber said that if there was anything else, we’d have to go into the closet and there's a place there where we can get to the shower outlet. But he did all the repair from the front and it was simple for him.

I've been with AHS for about three months now. I recently submitted a plumbing claim and I got a response quickly. The contractor they sent had to replace the thermostat and some of the parts inside. He was great and he did a really good job.

We came home one day and there was some water in my garage. Though the water heater didn't blow out, something was leaking water. I filed the claim online to American Home Shield and got an immediate notification that they would be taking care of it or that a water company would be reaching out to me soon. I went ahead proactively and turned off the breaker to the hot water tank to disconnect it from the water line. I also drained it to try and mitigate any further damage. But then, 16, 18 hours later, I still haven’t heard from anyone. I called American Home Shield and asked them if I could use a different plumbing company ‘cause I had used one from them say six months prior and they were much more responsive. But then, they said that they had to give their contractor 24 business hours to respond. 24 business hours is like three days and I’m not waiting three days to get my water heater serviced.

I recently submitted a claim online with American Home Shield for the icemaker in our freezer which wasn't producing ice. Their contractor called the same day we submitted the claim and made an appointment to come out. Then, they came out and figured out what part they needed. They came out a week later and finished fixing the icemaker. The contractor did excellent service and the icemaker has been working perfectly since the repair.

I had an AC that was running but no cold air was coming out so I called it in to American Home Shield and they had someone call me back. The contractor called within an hour and scheduled the repair for the next day. They fixed the AC and it is working now. I've had their service for seven months now and the AC issue was my third claim. The first one was for the water heater and they weren't able to cover it. Nonetheless, I had a great experience with American Home Shield.

Our furnace would not ignite, and my experience submitting the claim with American Home Shield was great. The contractor who was sent out was really good. Overall, my experience with American Home Shield has been really fantastic. And my home warranty is transferable, too.

I submit claims by phone since I'd rather speak with someone and the contractors that American Home Shield has sent have always been great. For the most part, the experience with American Home Shield is good in the beginning. My last claim was about my refrigerator. There was a problem with the ice maker and it wasn't a nice thing being without a refrigerator for a whole month. We had to put food in a cooler. The contractor said they couldn't fix the problem but when my husband went under the sink and turned the water on, it came right on. I have another property with American Home Shield and the same thing happened with the ice maker. The guy put three new ice makers in but it's still not working over that property so I just gave up on that. On the other hand, Advanced Air Systems was sent out for an AC claim and that experience was wonderful. The technician did it real fast and he was very professional. I'm satisfied with American Home Shield.

I filed a claim with American Home Shield for my garage door opener. Then I got an email saying that the contractor will be here at around two o’clock. A little while later somebody called and said that the guy is running late, that he had a problem, and that he would be here at the latter end of our appointment. At around five, I called and he said that it took longer and that the guy was on his way and that the guy would call me. I heard nothing and I tried calling again and he didn’t answer. I called American Home Shield and their rep talked to the guy in the office who said that the guy was on his way.

My experience with American Home Shield hasn't been bad and the interaction with their staff has been fine. However, the thing I don’t like about it is that if I have a problem, I call them, and AHS doesn't wanna commit to saying that they're gonna cover it unless somebody comes over there. And the problem is that if somebody sets foot on the property, then I'm committed to the deductible. Anytime I've called them up, I've always tried to be very accurate with what's going on. The specifics with them is vague on what's covered, so it's always a hard race just a bit when somebody comes over.

Our stove was not working properly. The contractor AHS sent came in in May and still, the problem has not been solved. One time, the parts were wrong and the other time, a person that came to fix it said it was not repairable. He told us that it needed to be changed but he told American Home Shield that it needed to be repaired. So they still haven’t resolved it. Now, we only have the one part working so it’s very difficult to work.

We will have been with American Home Shield for about four years this September, and when we first had them, we had a couple of technicians that were not good and didn’t do a good job. We had an issue with the dishwasher and the technician that was sent came from a great distance and he said that he did not do dishwashers and that he did plumbing instead. It was a misdirect and he was not very nice and he did not try to accommodate.

The fan part of our AC was stopping and so I went online and submitted a claim with American Home Shield. The site was easy to navigate. SureTemp then came and they quickly understood the problem and got it fixed. The AC is now working better than before.

I usually file my claims with American Home Shield over the phone, but I can't talk to anyone on that. Aside from the wait time, it's all operators and automated systems. But, everything has been okay with the contractors they've sent so far. I had a leak under the sink and they sent AJ Plumbing Services.

We had no hot water, so we submitted a claim with American Home Shield. I never received a scheduled time from the actual company, so I ended up calling them. It said to wait 24 hours, but I waited for 15. I really wanted hot water, so I called them and finalized the appointment. I didn’t like that part, but the two guys that came out were awesome. I absolutely loved them. They showed up early and they were great people, and they talked with my terms, non-plumber terms, so I knew what they were saying and it was nice. We got hot water and it's been perfect since the repair. American Home Shield is good.

I went online to submit a claim with American Home Shield for the air conditioning problem. The AC unit would just come on for a little while, and then it would shut off. Also, it would run but it wouldn't cool. AHS called somebody out and then I called the contractor and told them what was going on. The contractor was out there for 10 minutes but then he said that the AC was working fine. Luckily, I was able to fix the AC myself 'cause the contractor wouldn’t come back out. I submitted to the AHS website about rating the people and stuff that I did, but I never heard back from them. On the other hand, AHS had done a good job on the first claim I had. My pool heater was messed up and they fixed it. The people that came out were awesome. I'm pleased with my experience with AHS and I would recommend them to others.

We had our pool covered with American Home Shield and when we got the pool signed up, I specifically made sure that our salt cells were added in. I said, "I'll pay for whatever. I just wanted everything covered." But when we needed to get our pool fixed, they said that the salt cells weren't covered and it was not in the contract. That was one issue I had.

We've been with American Home Shield for 25 years now and we've always been satisfied with them. I'm a realtor so I know how to bump things up and go online for our claims if we need to. And so far, the contractors that AHS sent us have been amazing. The only troubles we've ever had with them has been their schedules. They are too busy and they can't get to us in a timely manner. We even had a few times when we asked AHS to see if they could find us somebody else. But we've been satisfied with our contractors and what they have done. The most recent claim we had was for the broken lighting on our ceiling fan light switches. I called that in and AHS sent Light It Up Electric to fix it.

I submitted a claim to American Home Shield for my refrigerator. I did it over the phone and the representative I spoke with was very pleasant. They sent someone and they fixed the issue. The contractor was professional, courteous and explained to me what the issue was. The refrigerator has been good since the repair.

American Home Shield's website is straight to the point and it works fine for me. I’m familiar with it. I know how to log in and there’s a good chance for me to submit claims. I filed the claim online when the AC unit wasn’t cooling properly. I had a contractor out here within two days and he was really personable. He knew what he was talking about and what he was doing. My problem was fixed pretty fast and he was on his way. It was a great experience and everything has been fine since the repair. Kudos to everybody in the whole process. I recommend American Home Shield to anybody. My father-in-law told me about it and I kinda pass the information along. It’s been a dependable and useful service for me. It’s something that most homeowners truly need if they've been in their home for more than 10 years.

My gutters need to be replaced before the rainy season comes back. The water that was supposed to go down out of a drip pan down a drain tube all the way out to the side of the house doesn't drain safely into the yard. It was leaking out of that area. I’m a do-it-yourselfer but since I have American Home Shield I used it and I’m not terribly pleased with my experience. They worked really great with my work schedule and mechanically they did a fine job but they were in such a hurry. They didn’t stay long enough to make sure everything really was good to go. It was just go out, fix the one problem and walk away as quickly as possible before you see another problem. That was kinda how I felt in the end.

I called American Home Shield to submit a claim for an electrical issue. The rep I spoke with was great and the contractor solved the problem promptly. I'd recommend American Home Shield.

My problem with the AC started about a month ago. I submitted the claim with American Home Shield online and I told them that the fan motor was going out. The technician went out here, checked the AC and it was working. He said that he couldn't condemn it because it was working. A couple of days went by, the fan went out again. I gotta wait another week and by the time the technician went out there, the fan was working and he couldn't condemn it. I spoke with AHS and they wanted to send me another tech from another company, but they wanted to charge me another $75 to which I said no since I already paid for it. So, they went back with the same company. The third time, they condemned it because the fan motor wasn't working.

I have new a new toilet but I don't think its design is all that great. It's supposed to be energy saving but the flappers were offset and it needed a new one. I called American Home Shield to submit the claim. They sent me notifications thereafter and scheduled the appointment with the contractor. The contractor then sent me texts when they were on their way. I had the same guy twice since he had to order the missing part and come back. He was really good. He came in, did his job, explained things and had me sign something. I've had AHS before when I lived in Diamond Bar. When I moved out to my current location, I had another company and I liked AHS better. They're professional and reliable.

I submitted a claim to American Home Shield for my AC. I did it online and the process was easy. However, their response time was horrible because the first time, it took a week for the tech to come out. Same with the second and the third claim I had. The second tech who came out was great though. The tech filled the AC with Freon but I had to clean it myself just to get it to work but it is still not working. I've called and the techs were supposed to be here this morning. They called and they had to push my appointment time back. So far, I'm satisfied with having American Home Shield but I'm not satisfied with the companies that are coming out and dealing with them.

The reps I spoke with when I submitted the claim on my wall over that totally went out were very professional. They seemed concerned about the issue and they tried to get someone out here as soon as they could. The contractor came out quickly and they took care of the problem. There was a part that needed to be ordered, and they ordered it, and then they got the unit fixed promptly. The contractor was a very nice guy. He was very professional, too, and very friendly. He seemed to be very knowledgeable and he did an awesome job. American Home Shield has also been pretty good about taking care of whatever charges that needed to be taken care of. It was an awesome experience. It was one of the better ones I’ve had.

The sink was leaking and the tub’s valve was not turning on. So, I filed a plumbing claim to American Home Shield over the phone and the claims process went well. When the contractors came, they were straight to work and we had a good interaction. AHS put two different people for the claim and they came on different dates. The sink person repaired it on the same day while the contractor for the tub had to do it three times. I called AHS to tell them that the tub was still not solved and a contractor needed to come back. It took them two weeks to repair the tub. Nevertheless, after the contractor fixed it, the tub has been working. Although it turns off by itself once in a while and I'm not sure if I should still be concerned about it or not. AHS has been good and I would recommend them. But they should also consider asking if everything is working good or if there is a need for another person once the contractor did the repair.

My recent claim to American Home Shield was for the AC that wasn’t working. I usually submit my claims by phone as I prefer to speak to people. But I had a problem with the person from Total Air Care who made the appointment. The appointment was supposed to be in the morning and they changed it in the afternoon. They didn’t even let me know until I had to call in to check out what was going on. They told me the manager changed the appointment on his own without telling anybody. But they were a great contractor and the service guy did a good job. He told me step-by-step what he was doing and he also apologized for the appointment, which wasn’t his fault. He was very professional. The AC is working great now and it cools down a lot quicker.

I've contacted American Home Shield on a number of issues and recently, including a sink that backed up and also leaking underneath. A very gracious and well-spoken gentleman came out and he explained the situation as far as the stoppage of the sink themselves. He cleared out the sinks from stopping up and there wasn’t any conversation about the leaks but at the end of it, when he said that he would leave, I took his word that he had checked underneath the sinks and tightened everything up and that everything was good. When I came down the next morning, the underneath of the sink had flooded. I then called the company and had them come back out. The man came back out and fixed the issue and it hasn’t been leaking since then.

American Home Shield has always been good to me and I would recommend them to anybody. When one of the motors went bad in the air handler, I called it in. The rep was very courteous and he gave me my confirmation number. The contractor they sent out was a very good company. They were courteous and they knew what they were doing. They did everything they possibly could to get the job done as soon as they could. The air conditioner works fine now.

The clothes washer's pump stopped working. It would cycle through and there was a switch that was broken. The contractor who came out was very nice. He presented his ID when he arrived. I was at work so I had my mom come by while the guy was at the house. He called and asked me if he could proceed with the repairs. I gave him my permission to go ahead and fix it over the phone. He explained to me exactly what would happen if he was able to fix it and if not. He also gave me a couple of options. Overall, he did a good job and the washer works fine since the repair. I would recommend American Home Shield. This is the second time I used them and both times it worked out.

The air conditioner was working and then it stopped pushing any cool air. I called American Home Shield a rep explained the claim. A technician came out and inspected the air conditioner. He said that he couldn't fix it and he didn't give much detail. We were only told that we were gonna hear from American Home Shield. The technician took a few photos and there were no follow-up calls from his company nor from American Home Shield. I am totally dissatisfied.

We've been with American Home Shield since we moved into the house at least six years ago. Recently, our AC was not blowing at all, so we submitted a claim for it online. We put it on Friday night and the contractor, Hansen Mechanical, said that they'd be here on Monday. But they didn't show up until Tuesday at 7:00 PM. Then, after 10 minutes of being here, the tech said he needed to order a part. A contractor had been out a month earlier and they said it was a bad capacitor. They put that in and it lasted for three weeks. The person who came out this time said that the fan was bad and it was what was blowing the capacitor. They also said that it should have been replaced the first time.

Submitting a claim with American Home Shield has been good, but it’s not always consistent. I’ve called a claim in and done it online. But sometimes, I had to wait a long time on the phone. When we had electrical issues, the contractors that AHS sent out had to come out and fix it. The person was not able to fix it the first time, so the owner came out several times.

I had an issue with my garage door and submitting a claim to American Home Shield was very easy. I did it online and the response from the contractor was super fast. The tech who came out was great. He was very professional, super nice and he was able to fix the issue. After the repair, the garage door has been perfect. I’ve used American Home Shield three times and things were resolved crazy fast and the people who came out were super professional. I’m super happy with it.

I like American Home Shield. They made a mistake and they fixed it quickly with no hassle.

My microwave was giving me a code and when I looked it up, I learned that it could be a fire hazard. We would shut the microwave, not press any button and it would start back up on its own without us doing anything. So, we had that unplugged and I called American Home Shield and I paid my $100. Then the tech from Johnson's Appliance Service was out the very next day. But he had to order the part so he came out twice. It took him a week to get the part and then come back to our home. He replaced the control panel and since then, the microwave has been fine. The tech was great and I would definitely want to have him back. He was familiar with my hometown area and he was very friendly. Overall, I was satisfied with my experience with American Home Shield. There are a lot of bad comments about them on the Facebook page from the visitors' posts. But don't believe everything you see on Facebook.

I'm not satisfied with American Home Shield anymore because a lot of stuff wasn't covered. In fact, I'm getting ready to let them go. When I had a plumbing issue, a tech from Right Way Plumbing came here. I told him where the drain was but he didn't want to cut the little space out to drain it. So I had somebody else. Also, I had my AC unit put in 2012. I knew the cord wasn't new and they should have changed it out but when I had another company to look, the cord wasn't changed. So, I had to get another cord, which cost me some $800. And then, they wanted me to pull out $950 out of my pocket for Freon. They were not doing what they were supposed to do.

Everybody at American Home Shield has been wonderful. Our most recent claim was for the air conditioner and the technician was absolutely great. He drove up, talked to me about it, and fixed it within a few minutes. He was very professional and excellent. We just moved into this house and he was one of the best I’ve seen as far as servicemen who had to come out here. We loved him. I got AHS when I bought the house and I will keep it forever. I’ve had really good luck with them. It was the second time that something had gone out. For the two appliances that I’ve had problems with, it would have cost me $1000 or more to get them fixed like they are today. I called AHS and it had been taken care of. It worked out really well. AHS is a good service and it’s worth it.

My refrigerator was not cooling. I submitted a claim to American Home Shield and their reps were timely in their response. We had a different repair company come out but they realized they couldn’t work with LG. So, AHS sent out Appliance RX and it seemed that they got out pretty quickly as well. Initially, I was a little hesitant about them after reading several reviews. But after learning that they were the only contractor that American Home Shield used in this area for LG and upon meeting them, I was very pleased.

I am so dissatisfied with my American Home Shield (AHS) experience. I've used them for two, almost three years now and they are terrible. I have a geothermal-powered air conditioning unit. I've called them four times to fix it. First time they sent the incorrect company (they can't fix geothermal). The second time I was dispatched a company and fortunately, I had the forethought to ask if they repaired geothermal units. They answered negatively.

Worst service, 30 min to 2 hour waits JUST on the phone to get someone, repeatedly hung up on/disconnected which means wait time actually is closer to 5-6 hours and most of your day. AND THEN they argue with you. They "SAY" 24-48 hrs for a tech to come and that techs are limited in Tucson AZ (HVAC) which is a complete and utter lie. Obtained EIGHT quotes to replace compressor and HVAC with 2 days ON MY OWN! GOING THRU AHS took 8 days for a tech who then said it would take "AHS" 2-4 weeks to order/process and approve the work. Additionally, the $75 charge didn't include 7 lbs of r-22 refrigerant which is 1400 extra dollars NOT covered by AHS, they paid $10 per pound, leaving me with $1330 to pay, plus their lousy fee. AHS sucks, 100% sucks and is a worthless purchase and waste of time. DO NOT BUY THEIR COVERAGE or products.

My AC has not been working since last 20 days. They assigned my case to Perry Mechanical and I got an appointment two days from the date of request. First time the technician did not show up and was told he is sick. Got another appointment after few days. The technician showed up this time did some repair and left saying everything is fine. To our surprise next day morning the AC was down again.

We had some things done by American Home Shield at a previous property that we just sold. We called them to make some claims on things that were in the inspection. They've been very efficient and everything was done ASAP. The contractor called and let us know when they were coming out. Everything was wonderful and really smooth, and the repairs were done fast. Moreover, everyone has been great.

Ac is working today.

When our air conditioner wasn't running, my wife logged onto our online account to put in a claim request with American Home Shield. An email came back and said that a local contractor had been contacted and that they would contact us. They did. They came out the same day and replaced the capacitor for the compressor. Everything went well and the problem was fixed very shortly.

Both of our faucets in our master bathroom had slow drips. For a week or two, we would turn the water off below the sink. It got a bit old and we were hoping something would go away and we tried a little cleaning on the faucet, changing the little filters, but it kept continuing. So, we called American Home Shield. Their claims process was very quick which surprised me. That same day, the things got referred on and then we got a call trying to schedule a time. I was trying to push it off for another Friday, where I have every other Friday off. But they said it was over so many days and they’d have to resubmit a new work order. I wanted to get it done so I went ahead and adjusted my schedule.

I submitted a claim with American Home Shield for my washer recently. I did it over the phone and my interaction with the rep was good. The contractor, East Electronics, was sent out and a service was scheduled for the issue. But when the techs came to deliver my washer, I had the impression that they were going to install it on the same day, but they told me that they had to come on a reappointment later. If I knew it would be that way, I would have scheduled everything better. Even so, everything has been working well since the repair.

I submitted an online claim with American Home Shield for keys and random electrical stuff I wanted them to check out that I wasn’t aware of. It was extremely easy navigating through their page. AHS then notified me right away via email that it had been accepted and who accepted it. The person contacted me within whatever timeframe and we set it up and they came out. The first contractor, the key one, did a great job. Then, the electrical one couldn’t fix my issue but they were helpful coming out. It's an old house so it's not really their fault. They were fine. So far, it has been a pleasant and thorough experience with AHS.

We had a washing machine claim for the exact same problem submitted to American Home Shield three times and it will be the third time that they have come out to try to repair it which sounded like an airplane taking off. It was spinning but it’s really loud. It was a GE washer and AHS sent three different people. The first time it was not a GE person, but the next ones were GE service people. The first and third guy were very outgoing. They told me what was going on and when the part would be in. The second guy had to come twice with each trip because he needed a part and he didn't have it on their truck. I work 35 minutes from where I live and I had to take a couple of hours off of work. Then once the parts got here, he came in and did it again. But on each time, the three of them replaced what I seem to think the exact same part. It’s been two months now and no problems yet but we're hoping that whatever the technician did this time will work.

AHS's contractor, A-US Air came out and worked on my AC. However, they left the whole stairway full of water. Still, I couldn't blame them because there was a duct full of water and they did a very good work nonetheless. Since the repair, the AC has been working as it should.

Our washing machine was doing a violent movement when it was on the spin cycle where it actually would move itself across the floor. We had one vendor through American Home Shield come out and said the problem was the floor. And I had a contractor come out and another structural engineer looked at the subbasement and said the floor was fine.

We filed an air conditioning claim to American Home Shield and had a great experience. The representative who assisted me on the phone was lovely. It was my first dealing with Complete Residential Services. However, the technician who first came out got sick and he actually had to leave and go to the hospital. Then, someone from his office called me back within a couple of hours and that was terrible because they had to leave all the equipment in their truck. They called back in a couple of hours and made arrangements for someone to come out the first thing next morning, and they took care of everything. Everyone was great, from the receptionist to the technicians that I've actually met with. In fact, I'm gonna make them my HVAC company. I would absolutely recommend AHS.

During all that rain, our sump pump failed to come on and in weeks, our basement flooded. So, we had to get my sump pump checked out to make sure that it was functioning right. I submitted a claim online with American Home Shield and then a contractor came out. He was very knowledgeable as far as what supposed to have been done. He gave me some good information as well and didn't take a lot of time. It was a good experience. I'd tell people to call American Home Shield up and that they're worth the money.

When the control panel on my refrigerator stopped working, I called Home Shield to submit a claim. A technician came out and looked at it and let Home Shield know that the panel needed to be replaced. However, because we live in Hawaii, there are no Samsung-certified repairmen here. So they deemed that the refrigerator should not be repaired because they can only use certified repairmen. Instead, they paid for a brand new refrigerator.

The AC's fan quit turning and after I submitted a claim online, American Home Shield sent an awesome contractor. He came and talked to me about what he was doing. He took a part out, showed it to me, tested it, and put in a new one. I told him he did well and the AC is good now. I'm very comforted by having a warranty because I never know what repairs can cost and I don’t have to worry about it. It's a very nice feeling. So, use American Home Shield. They're a good company.

The hot water faucet in the master bathroom stopped working. I submitted a claim online with American Home Shield and within 24 hours, I got an email advising me who they assigned the issue to. The contractors came and I didn't have a problem with their work. The house is an older one and the washer in the cut-off valve on the hot water faucet had disintegrated. When they turned it off to repair on their visit, it had broken up. But they got the water back on, I got hot water out of the faucet, and they left. However the next day the faucet got clogged up again from what I assumed was the disintegrated washer. So we had to call them again. They came back and it was not as fast as I would have liked, but they cleaned it out and I had hot water running again. But later in the week, when I was shaving, I had the hot water turned on, and all of a sudden, it’s a tiny little trickle again.

I submit my claims with American Home Shield over the phone and the reps are pretty good. They tell me the company that is gonna come over and how long it’s gonna take. And so far, the contractors they've sent are doing okay. Although one time, they sent me company I didn't like. They said they work on Saturdays and when I called the contractor, they said they don't. I got mad because it was the AC and it was hot. I wanted another contractor but AHS told me that once I've put the claim, I cannot change it. But the contractor came over on Monday right away.

I filed an electrical claim to American Home Shield over the phone. The service I got from the rep was great. Plus the contractor they sent was very good and friendly.

My house was warming. I tried submitting the claim with American Home Shield online but then I had issues with the automated machine. It drove me crazy that after I spent 20 minutes trying to talk to a machine and when I spoke with someone, I had to start all over. Also the woman on the automated machine was not very friendly. The automated person is like, "Oh, just call here." "Dial 1," or "Dial 2," or "Save what you have." I have been an AHS user for a couple of years now and I will still use them. They just need to work on the automated person. I filed my claim on a weekend and two days after I did that, Calibrated Service Company came out. If I would have called on a weekday, it would have been different. I'm happy with AHS. My experience with the technicians was awesome.

Our air conditioning for our house wasn't working and it was making a lot of noise. We called American Home Shield and told them about it. They then assigned a company to come out, and they came a couple of days later. They were very professional and courteous. They told us what was going on, and explained everything. They also told us the probable causes and then said that they were gonna take care of it. So they changed my furnace and the platinum on top. They were quick, they were just here for two hours and they cleaned up after themselves. And since the repair, it's nice and cool again in my house. Having a warranty is very valuable, and I would tell neighbors to get American Home Shield. Everybody that I know that had AHS and then dropped it after they bought their house wishes that they still had it.

I started to submit a claim online with American Home Shield, but I didn’t finish it, so I called them. My experience with the claims reps was great. They had to make a note that if they had to go up under the house, it needs to be a really small person because the opening is really small. The rep put that in. I tried to put in two things when I went online which was the pipe that had a leak, but it would not allow me to put both. It only allowed me to put one. But she was able to add the other one in. Once I filed the claim, I got a confirmation from KMS Plumbing in less than 45 minutes after and then later that evening, I got another confirmation saying what day they'd be out. They came the next day.

I submitted a claim to American Home Shield for a plumbing problem in the bathroom. There was something missing on the pipe so it was leaking. The technician came in and knew exactly what it was, fixed it and went on his way. It was a great experience. We're very happy we chose American Home Shield.

The water heater ran out and I called American Home Shield. They sent a plumber out who told me that the issue was just a dip tube and that it didn’t need to be replaced. So he fixed it and it worked fine. The water heater ran out again so we made a claim and he came and said that it’s not the water heater. He blamed it on the shower. There was too much water coming out so water was running through the water heater faster than it should have. So he gave us a cheap little shower head that would minimize the flow. We had a three-gallon sprayer and he gave us the one gallon. He shrunk the amount of water so that worked but after that, one of the shower faucets started leaking. The pressure building up on the smaller shower head was coming back down underneath so the hot water kept running out, and now, there’s a shower faucet leaking.

Since 2016, we've had multiple claims through American Home Shield on our AC because it keeps leaking into our pan. We don’t know why and I don’t think it should be leaking. We've paid the deductible for people to come out and and every time, it's one little $5 fix. My pan was not good and they got me a new one. The last person who came out months ago left this cover on and they weren’t supposed to so the technician took the cover off. The last person put the cover in the wrong place so then the technician had to move it to the other place.

Our disposal quit working. I called it in and American Home Shield put me in touch with Greenway Home Services. The guy who then came was great and was in and out in 45 minutes. Everything worked out like it was supposed to, and American Home Shield did what they were supposed to do.

Recently, the fan in my bathroom went out and I submitted an online claim to American Home Shield. I typed in what happened and sent the claim, which was easy. When the contractor came in, it took him about three minutes to replace the fan with the same one that was already in there. It took no time at all and the fan has been working perfectly ever since.

The air conditioner was getting really loud. I filed a claim with American Home Shield on the phone and usually when I call them, I have a long wait. But this time, I didn't have a long wait. I've also submitted a claim online before and it seemed to go pretty smoothly. Somebody from Scott Heating & Air came out the next day and it worked out really well. He talked to me first to find out what was the problem then I showed him where the unit was. He went out there, diagnosed it, and fixed all at the same time. And he came in and told me that he had replaced the fan. Everything has been operating really well since the repair.

Our air conditioner was not working, so I submitted a claim with American Home Shield. I got an email or text right away telling me what company was coming and they came about a couple of days after, on Monday. However, they couldn’t test everything, so they sent back another guy on the 4th of July and he put Freon in. A capacitor was already changed on Monday, but I think the system should be replaced because this is the second time that the capacitor was replaced. But as far as the workers are concerned, they did what they were supposed to do. They were very professional and they did everything right away. So far, the unit is working okay, but it isn't able to keep up with the heat and I can feel the difference when I come in from the outside.

We have two outside compressors and the downstairs unit stopped spinning. We keep the A/C temperature downstairs a little warmer because the cold air flows down from the upstairs unit. And we really didn’t notice the issue until we were outside doing yard work and every time it would try to spin up, it would have this really loud buzzing noise. It had to be at least two or three days that we had been hearing the buzzing. We went online to submit the claim to American Home Shield and it was easy. I logged into the website, there was a couple of pull downs and after hitting "Submit", there was a text message that popped up saying that somebody would call me shortly.

It was hot this week and the air conditioner wasn’t cooling. We called American Home Shield and they sent a company called United. United opened the thermostat and all of a sudden, they realized that it was a Carrier Infinity and that they can't work on those. They told us that we had to call somebody else and left. AHS took a week then they assigned two other companies. I was able to ask those companies prior to them coming out if they service Carrier Infinity and they said they do not. AHS then gave us A-Advanced, who said that they could work on the unit.

I filed a claim for my dryer when it overheated and it wasn't stopping when it should, and then another claim for my garage door. I did them over the phone and the wait time was a little bit long but I expected that. The contractor that American Home Shield sent for the dryer was fantastic. He had to order a part and he ended up calling me back because I was gonna be on vacation that next week. He said that he got the part needed and asked what day looked good to come and put it. When the contractor came back, he was completely thorough and it was a great experience. The garage door broke again to the same place of what it was when I was out of town. So, my husband had to be there to take care of that. The contractor came out and they did the repairs fine. Both the dryer and the garage door work perfectly now since the service. We really like American Home Shield.

I submitted a claim online to American Home Shield for our air conditioner and I got a response almost immediately from the contractor. But the air conditioner was the same as it was before the service. The contractor said that there was some stuff in the air conditioner that just needed to be cleaned out. I contacted American Home Shield twice about it and the contractor came out the second time. But he said the air conditioner was fine and there wasn't anything he could do.