American Home Shield Reviews

We had a leaky faucet and we filed a claim with American Home Shield online but we didn’t hear anything very quickly so we called them to follow up. We then set up their contractor to come on a Wednesday and the technician was very professional and courteous. He shared the experiences that he's had with certain repairs that were similar to ours. But he had to come back so he gave us a timeline when he would be back and adhered to it. He did everything he said he could do and would do for us. And everything worked out fine. American Home Shield is basically an insurance policy and other than the $75 copay, everything else is good.

My husband and I purchased a house and the previous owner had American Home Shield so we just transferred their warranty into our name. Submitting a claim was simple and easy. Our AC was working but it wasn't blowing cold air. I didn't know exactly what was wrong with it so I just checked every box that applied to it. Then the contractors were quick at responding and scheduling a time to come out. I submitted the request at 11:00 at night and we had been picked up by 12:00 midnight. The repairs have been fine and the contractors were nice. Everything that we’ve done with AHS has been positive.

My friend who has been using AHS told me about them. She used them when her A/C broke down and she was impressed with them. So, I signed up and I started having AHS since this January. Recently, I submitted a claim for a stove repair online and it was easy. Then the contractor that they sent out was timely, polite, and always responded whenever I contacted them. Since the repair, the stove's performance is about 80% because there's still a burner that doesn’t work. But I'm not using a lighter to light the stove up anymore. I use the automated lighter of the stove now and that makes things safer. Other than that, it was my first time using AHS and I was impressed with the ease of getting the claim in and contacting the repair professional.

It's been a really good experience with American Home Shield. I've had one service call. I have a heat pump, which is for heating and cooling, and it wasn’t turning off. I'd have the thermostat set to auto, and it wouldn’t kick off when it hit a certain temperature. It was having a really hard time cooling the house. So I put in the claim online to AHS and they sent out Total Quality Heating and Air. The contractor came out and said that it was just a part of the heat pump that communicated to the thermostat that was welded shut, so he had the part and just replaced it. It was all done within half an hour from the time he showed up. It was super fast. Since the repair, everything's good and they're working. AHS is doing pretty well. It was a really quick turnaround time and a really good contractor as well. And he was informative and helpful too. I'd tell others to go for AHS as I also took the recommendation from a friend to get it.

My most recent claim with American Home Shield was fine. They were really quick and they gave the claim out to the plumber people, then they called me. The only problem I’ve had is the one I’m having now with my refrigerator. My problem is not American Home Shield but the appliance people they used. It was three weeks yesterday since I’ve had a refrigerator. I called in the afternoon and said my refrigerator wasn’t working, so American Home Shield called the appliance people. They called me later that day and said the people couldn’t get there until Monday. And on Monday, at the time they came, I didn’t hear anybody knock and they never called. But the guy took time to take a picture to prove he was there and took off. He didn’t wait very long and didn’t knock very loud.

I did two collect claims with American Home Shield. One was for the gas on the stovetop that wasn't staying lit and the other was for the leak under my sink. Submitting the claims online was easy and quick. When I called the plumbing company, they knew exactly who I was and what I needed taken care of. They got here in two days and since the repair I've had no problems at all. AHS does professional work and provides quick communication. This is my first time owning a home and having homeowners' insurance, and has been great.

My AC broke down last May 19 and when I called American Home Shield, they said that I cannot do anything before July 7. So I called my realtor and I told them that we bought the house in April, so I asked them why could I not call about anything before July. The realtor called someone, fixed the issue and then they told me that I could now call the home warranty. I called AHS on May 25th and the contractor came to my place on May 28 to look at the problem. The contractor said that the compressor was not working and that it would take 10 to 12 days to get the compressor with approval. He said the five days was for him to check for approval and another five days for the compressor to come. But it was after 15 days that the contractor came back to my place with the compressor. Then, he said that something was burnt and he needed to fix it. So, he came the next day and he changed a part and the AC started working.

A part in our air conditioner went out during the time we had an excessive heat advisory. We came home from out of town and our house was already at 89 degrees and we have three small children and a dog. We then very quickly called American Home Shield and let them know what was going on. The person I spoke with the first time was fantastic because at first, she said that it’ll be 48 hours but when I explained the urgency behind it, she contacted two separate companies in my area to see if one can confirm that they would come out the same day. And she kept me on the line for that. That was fantastic.

I submitted a claim for a leak in our water heater pump. I did it online and then I had to call in because they couldn’t get someone out in time so they rearranged it. The techs came out after two days and the interaction with them was great. Since then, everything has been fine.

I filed a claim to American Home Shield for my air conditioner over the phone and had a very good interaction with the rep I spoke with. The contractor that came out showed up on time and did the work efficiently. The air conditioner is working fine now.

Our dryer stopped working so I submitted a claim to American Home Shield and it has been fine since the repair. It has never been difficult to submit a claim with them. All we do is call the number, but we've also done it online before. Their reps were always good and so were the contractors. We've been very pleased with AHS. It has always been a good experience.

A seal was leaking on our pullout drawer-type dishwasher. I submitted a claim to American Home Shield over the phone and it was easy. The contractor who came out was very professional, punctual, and helpful. AHS exceeded my expectations and I have been very satisfied.

This is the worst company ever! I mean that in every way possible, my refrigerator has been broke since June 18th, they sent a company Express Appliances, who really broke it all together, this company came out four times, each time I called AHS complaining, all I got was "I'm sorry mam". Buyers beware of this BS company, they take your money, and say **, then because you're upset that you paid for a service to protect you only to find out you're not, I am on insulin, and had to throw it away because I had no way of keeping it cold, my sugar is now at an all time high of 360, thanks a lot AHS. You really want to see me go into shock!! you guys need to be investigated... You are a FRAUD IN THE HIGHEST WAY POSSIBLE.

Received response from company the following day after posting this and issue was resolved!

Extremely disappointed with AHS. We have been without AC since June 17, it is now July 6. A tech with one of your contracted companies, Service Mechanical of Tidewater, took one look at the outside of our unit and automatically filed the claim with your company (unbeknownst to us) as being ‘dog urine that caused catastrophic failure’ which is clearly not the reason for failure as there is no noticeable leakage of freon on the coils. Had the tech evaluated the unit properly he would have seen it was a ground fault on the compressor as the system is 20 years old.

I have been a customer of American Home Shield for 6 years and have paid my bill on time. In January of 2018 I got what was supposed to be a NEW Compressor put in my AC unit. Now not even six months later that compressor has gone out. I paid $720 for the freon... in that supposedly new compressor. I am now waiting because American Home Shield is waiting on the company that gave them this refurbished compressor to respond. Meanwhile my children and I are sitting in the heat. AMH Shield should get someone to take that compressor out and replace it... then they settle it with the other company. I should not suffer. This is not good business.

We bought a house that was built in the 80's and getting American Home Shield was a pertinent thing to do. We've been with them for about nine years now and recently, the control panel on our dishwasher quit working and they sent somebody out. He got a list of parts to order and sent it to AHS. AHS then offered us a buy-out, so we took the cash and bought another dishwasher.

My AC unit needed service and normally submitting claims to American Home Shield has been good. However, I had to cancel my claim the last time around because their contractor couldn't service the AC unit until the Monday after I called. I have asthma and I couldn't wait that long so I didn't use my warranty. I had to pay someone to fix my AC unit and I wasn't too happy about that.

My air conditioning went out over the weekend and I filed a claim with American Home Shield. They told me that the company that they set the repair up with would be contacting me within 24 hours, which they did. The tech who came was very professional and on time. And the AC has been better than what it was before. I'm very satisfied with the professionalism and service that I've received.

My AC was not cooling off and was just blowing normal air. The contractors replaced a little valve and it took a little longer than normal for them to come in. One of those guys' family member passed away and they couldn’t make it, but they were really proactive about coming back and they made sure everything was fine. The contractor who came out to do the work was a really nice guy. He talked to me for a bit and we went together and checked on everything. He told me right away what was wrong and they took the unit serial number. They called me back and they told me how long it was gonna take to get the part. They came in when they got the part two days after and installed it.

My experience with American Home Shield was nice and easy. My dishwasher went out so I submitted a claim online and it was really fair. The contractor who was sent out was nice and friendly. He was really good. My dishwasher has been working fantastically since the repair was done.

I had a warranty claim for a pool pump failure. I called American Home Shield's claims department and that went well. The reps were very courteous and thorough. They asked me all the right questions and did a really good job. They were pretty prompt too. They got a contractor right out and check the pool pump out. He was good and reasonably professional. He knew what he was doing as well.

I've had American Home Shield for almost 15 years and they've been giving good service. As a whole, their technicians are very professional, timely, and they do a very good job. However, sometimes we'd get a jerk from one contractor or they'd try to sell us something off their own independent contracts and not want us to tell anybody. That doesn't reflect American Home Shield and I always call them about such contractor and tell them that they might wanna reconsider the company.

I submit claims with American Home Shield both online and by phone. When the clothes dryer quit heating, I submitted online and the repairman came out. He ordered a part, came back, put it in and the dryer is working fine now. He was very good and easy to work with. Before the dryer was fixed, we couldn't dry our clothes. But after that, it has helped in getting things done.

When the air conditioner kicked off by itself, I was afraid of trying to turn it back on because it made a strange noise. I filed a claim to American Home Shield for it over the phone and the rep that I spoke with was very nice. The contractor that came out was very nice too and the service he provided was great. Still he couldn't find anything wrong with it.

Getting our air conditioner repaired was a very good service process. Submitting an online claim with American Home Shield and the response time of the contractor were great and the guy who came out was professional and amazing. The air conditioner is working since the service and I'm very happy with the experience.

I’ve been with American Home Shield since the middle of June and I'm very happy with their service. The first experience I had with them was for a rekeying job where the contractor came out in half a week, and I just paid the $75 deductible. Ronnie, the guy who helped me do it, was very professional and prompt, and he answered all my questions, so I couldn’t be happier. AHS has good customer service but it was confusing sometimes when I put in a service request. I was told that the vendor would call me after 24 hours, but in both times that I put in a service request, I didn't get any phone call within 24 hours. So, after two days of waiting for them, I had to reach out to the vendors myself because I didn’t want to waste too much time.

I've been with American Home Shield for about five years now and whenever I call and speak to them for my claims, the experience is usually good. On my most recent claim, their contractor showed up right away and did a good job. They did what they were supposed to for my plumbing issue and I was satisfied. With my furnace however, I had a run-in with American Home Shield on that. They had to put a furnace in but they didn’t want to go for it. I had to contact the CEO and then they came through. They made a big stink of it, but they did it. And I would recommend that they work on their communication; there’s nobody to contact there if we have a complaint, no email address and we can sit on the phone for two hours if we got a complaint. Other than that, I’d recommend them to friends.

I filed a claim for our oven to American Home Shield online, and it was really clear and easy. The burner inside the unit was broken, and the contractor came out and replaced it. He was positive and friendly, too. However, working fulltime, my hours were like this thin window as when they could come out 8:00 to 5:00. So that was really challenging with my work schedule trying to coordinate that. So that was really the only inconvenient thing. It is convenient to have a home warranty.

My dryer broke down and American Home Shield sent me the information of the contractor. We then set up an appointment for the guy to inspect my dryer. The guy came and told my wife that he was not gonna be able to work on the dryer because there was no way for him to work on it as there was no room in the laundry room and that we were supposed to provide access to the machine. My wife told him that she cannot pull the dryer out. The tech found a way to look into the dryer though and found out what the problem was. He needed to make another appointment because he had to order a part. Two days after, the contractor called us back and told us what day the technician can replace the part. Then the guy came, replaced the part and the appliance is working just fine. Having warranty on my property is a peace of mind and people should get American Home Shield.

There was a pretty dark mold at the bottom of my dishwasher and I called American Home Shield to file a claim. The contractor that they sent seemed pretty knowledgeable and was able to fix it. They showed me what caused the mold and recommended a couple of things we need to do to be able to get rid of that mold and not come back. So far, having a warranty on my property has been worth my money.

I just got regular maintenance on my unit and then I was told that it was leaking oil so I put in a claim online to American Home Shield to have it checked out. It took one business day for Air Command to come out after I filed the claim. Air Command's technician was good. He checked the unit, ran everything and said that everything was fine. The issue was pretty much due to the unit being old and that kinda made sense.

Our garbage disposal had a clogged drain but it has been working well after it was repaired. We filed a claim for it to American Home Shield over the phone and I had a good interaction with their claims rep. My husband was home when the contractor came out. They were professional and they did not treat us any different since they do it for a discounted rate with AHS. We've been really happy with American Home Shield and all of their contractors have been great. When our air conditioner went out too, we were pleased with what they covered and how quickly the repair was handled. They didn’t put up a fuss to argue anything. My brother recommended them so I would recommend it to someone else too because we'll never know what's gonna go out and how expensive it's gonna be.

There was a blockage in one of the old flow valves and I filed a claim for it with American Home Shield online, and that experience was awesome. It took a couple of days for the techs to get here the first time because it was a weekend but that was fine. The other time, within 24 hours they were here. AHS switched companies from last year to this year because it was a different air conditioning company that came out this time. The ones that came out last year was pathetic. This time, the technicians knew what they were doing. The just had to blow and clear the valve out.

The air conditioner wasn’t working and I couldn’t figure out quite what it was. It wasn’t coming on with the thermostat. The compressor and the fan weren’t running. I called AHS and it was the first time I've made a claim. I preferred calling to get an answer and send information. I might change my mind after I have a couple of opportunities or problems that have to be solved.

AHS and the appliance company handled my recent claim just fine, but when I had an air conditioner problem, they didn’t satisfy the situation at all. I’ve had close to 20 different vendors come out, each giving me a line that the air conditioner cannot go lower than 20 degrees. So when it was 110 out, it would only reach 90 in the home, but that was not the case. The problem with AHS is if it’s something major, they don’t wanna pay for it. They would rather Mickey Mouse the problem, get the item working for a very short period of time and hope that the consumer gets fed up and purchases a new item, just like I did. It was irritating.

I had American Home Shield on a previous home in California and I was pleased, so I continued using them. I do everything online, so submitting my claims to them online is easier for me. On the most recent clam that I had, the contractor who came out was professional and went right to work. Almost immediately, he solved the problem with some of my outlets that did not work. He also came out for a previous claim that I had where he couldn't fix the problem and he said that he needed to come back to fix it. And he never did. But this time, he fixed it just fine.

Submitting a claim with American Home Shield has been easy and very positive. The interactions I had with the representative was terrific. The plumbing works now and doesn’t leak since the repair. It was an excellent experience.

I have been with American Home Shield for a long time. And when my AC started making a rumbling noise and wasn’t blowing out any air, I called AHS and they sent A & R over. While my interactions with their reps were great, when I initially called, it seemed like I was speaking to someone in another country because they could hardly understand me, I couldn’t understand them, and then they hung up. But I kept calling back until I got someone who could understand me. It went great after that.

Recently, I had to get refrigerator service and I submitted a claim to American Home Shield over the phone. Their contractors were good except that the refrigerator that had to be done is still not working properly and it's been several months. I've sent them a text message but then I haven't heard anything from them. I know it's summertime and all the AC's are breaking and so they generally get a little more swamped. Nevertheless, I'm okay with AHS most of the time.

We were having issues with the refrigerator. My wife filed a claim with American Home Shield and the contractor showed up when they said they would. The refrigerator has been fine since the repair and it was a good experience.

I have my fridge on the highest setting and it wasn't cooling enough because when we used to have it at the middle setting we have water in the top shelf that would freeze. I have put in a claim to American Home Shield website. Submitting a claim was pretty easy but there’s no section for putting notes though. I couldn’t put the issue that I was having on there. It was just all dropdowns and clicks. The contractor who came out was nice and professional. He looked at the bottom vent and it’s dirty. He said that was the culprit, so he cleaned that and left. He came on the last day that we were in town and we went out of town for two weeks the day after. However, we just got back yesterday and I don't think the fridge was fixed. It’s cooling enough to keep the food good and not rotten but I don’t think it should be at the highest setting.

When our master bedroom toilet wouldn't go down, I called American Home Shield and they sent somebody over. The man was phenomenal and very nice. He took care of the toilet and it's working now. The contractors that AHS sent were all really good except the one I had five years ago for my dishwasher claim. Other than that, I’d recommend American Home Shield. My sister got them too and it was before I got them.

When our refrigerator's cooling unit was broken, I went online and submitted a claim to American Home Shield. Their online site was very user-friendly and it only took me a few minutes to file a claim. Their site was intuitive and it flowed in a logical manner. The contractor AHS sent was very professional and he came on time. Once he looked at the refrigerator's cooling unit, he found out that the hole in the coolant area was too big to be patched. He told me that if they can fix it, they will. But because it isn't even fixable, they will replace it. The technician explained everything thoroughly to us and we understood how everything's going. They gave us the timetable for when the claim would be completed.

I called in a claim to American Home Shield for the dishwasher. Its door lock was broken so it didn't lock when I close it. A tech from D and Sons came and while he was working on it, there was clicking in the door and he found out that the panel was bad. So he had to order that also. He came back out within a week and he replaced it and showed me that there was no clicking on the door anymore. He was in and out and he was very nice, knowledgeable, very good all the time, clean, thorough, and explained everything. American Home Shield took care of my claim and the company D and Sons was an excellent choice.

We had submitted online a claim for our electrical pool light and I had no issues with the process. American Home Shield sent out the contractor Golden West Pool Service. They've come out to our house twice for a couple of other issues and they've always been really good. They're friendly and timely. The first time I submitted a claim for a pool service, the other contractor was out in two weeks but Golden West was able to come out within the next couple of days.

I called American Home Shield for my AC that needed to be fixed. While submitting the claim was easy, the only trouble was they put in my address as 5209 instead of 5902. So, when the guy was trying to get here, he was like, “I’m here.” And I was like, “Not that I noticed.” It was a little bad communication but after all that, the guy was able to come and got the AC fixed that same day. He was fast and friendly. Now, the AC is good and on right now since it’s super hot today. Everything has been great and I’m enjoying it.

I called Home Shield to make sure my issue with the ceiling fan was covered under the warranty. They were able to answer my questions and the contractor they sent was prompt, replaced the ceiling fan and did a good job. Everything is running now as it should.

We bought an older home and getting American Home Shield seemed like the prudent thing to do. When our refrigerator was making a weird noise, I called them and the rep I spoke with treated me very nicely. The contractor from Optimum Appliance was here when he said he'd be here and he seemed to know what he was doing. During the first visit, he didn't solve the problem and then he had to order a part. When he came back the second time, the issue was fixed and the refrigerator seems to be working fine now. AHS did what they said they would do. I've been with them for four years now and I'm a satisfied customer.

I had a leak coming directly from under the AC, and it was leaking on to the ceiling. I tried submitting the claim to American Home Shield online, but I didn't get a response fast enough as far as when they were coming out because the leak wasn't stopping. So, I ended up calling. They were able to send out a contractor the next day. They gave me a different company because the actual company that did the repairs on the unit before referred it back to someone else. This small company that came out was great and they did it fast. I would use them all the time. The guy also explained everything that they were doing and he found errors with the previous company. There are no more leaks.

I have a problem with filing a claim online. The website only lets me put in one item for electronics. So even if I have a ceiling fan and an outlet that are not working, the website only lets me put one thing in. On the other hand, when you can call, the second issue gets on the list and there’s one fee to have the electrician sent out for both. I’ve had it happen where I am told that the technician would only check one thing and not the second issue because that was not what I put down in the claim. But there wasn’t a place for me to do the other one. American Home Shield encourages everybody to put their claim in online but it is actually a detriment if there is a need to talk to somebody down the road. If you do something online, it gets handled in a whole different world. If you speak to a representative about what you did online, they act like they don’t have to help you on that.

I could not log in on the website to submit the claim. The message that I continued to get was that there was a problem with the server so I was unable to submit it online. But I called and made the claim, and that was simple. Normally, American Home Shield would call within 24 hours to set it up. But because of the weekend, it was a little delayed. They called on Saturday and since the next day was a Sunday, they set it up for Monday. The thermostat went wrong with our air-conditioning but they didn’t replace it with exactly what we had. It looks like a lower grade model. But the problem was fixed timely and now, we can use the upstairs again. My wife also really liked the guy. He was here when he said he was going to, and he was really good, very professional and responsive. So I would definitely recommend to a friend. The experience with American Home Shield was far better than with First American.

The aircon sucked a piece of filter into the pipe and then it got clogged up and the AC shut itself out. I called AHS and they said to go online. I went online to submit my claim as well as called the lady up to let them know and AHS sent Air One, which did a great job. However, the lady I talked to also submitted my claim online and AHS tried to charge me twice. I called them up and told them what happened. I already paid the one $75 and now, they keep sending me the other bill. Hopefully, they will take the payment out and not try to charge me for being late or anything like that because I already paid.

When I first joined American Home Shield, they gave me instructions on how to submit a claim and I just followed those instructions, put in the information, they sent it back and then they contacted me about more specifics so it was very quick and responsive. I submitted the claim for the dishwasher online and I put in the details. They gave me a number where I could call and they called me within a couple of hours. The representative who called me back to take down the information and tell me what contractor in my area that they use, what their name was and address gave me the contact number so I called the contractor and set up an appointment. AHS didn’t set up the appointment for me because they didn’t know what my schedule was and I appreciate that.

They changed the air conditioner two years ago, and it just stopped cooling. It went down pretty bad to where I had to call in and they came out a day or so after, and they put Freon in it. It seems to be fine and working now. And submitting the claim was very easy. I know you could call in or on the computer, but I like to call in on the phone. And I had no trouble telling them what the problem was. They responded. I got an email in, telling me they had received the information. Then I had a call from the air condition people, saying they’d be out, whenever it was, to repair the unit, which they did come. It went pretty smooth. I’ve had American Home Shield for seven years now and we are always pleased with the service that we get.

My wife went on the telephone and submitted a claim to American Home Shield for our air conditioning. The guy from Home Service Corporation showed up on time and did the work. He put in some of the Freon and the air conditioning, at least for now, is working fine.

Having issues with ac units. I was told that only one of the 2 units can be serviced. If I want other unit serviced I would need to put in another service call at $100. $100 gone, still no air working in the home. Compressor is out on the one serviced. Mentioned that both units have a leak. Don't even know if that will be addressed with the compressor being replaced. Nothing I have read states that only one unit can be serviced per claim, although both units are at same address.

I called for service on Wednesday June 27th. AHS gave me a company Total Aircare that couldn't come out until July 3rd. I called back and complain. They finally got somebody out July 2nd. The next company that came out was United Air Temp of Florida. They said the coils were dirty and just needed to be cleaned. We had to replace the filter and they were going to come back Thursday July 5th to clean the coils. July 5th came and they said they couldn't clean the coils because the unit didn't work. I told them that was the reason. They were supposed to come out on Monday. No one has worked on the air conditioner yet and it is July 6th.

I have a home warranty through this company. I had to have my air conditioner serviced. I was double charged for the $75 service call fee. I contacted American Shield on 6/1/2018 to inform them that they had double charged me. I spoke to a customer service representative named Shantel who told me that a refund would be processed for me. She said the refund would take 7-14 business days. After waiting over 7 business days, I called back to check on the status of my refund. I made this call on 6/14/2018, I first spoke with a Cynthia a customer service representative. She informed me that my refund request was never processed. She informed me that they cancelled my refund request because I should have been double charged. I immediately asked to speak with a supervisor.

I did not have my member number with me and my fiancé is in a hospice situation at home. We had to have the water heater repaired. It was July 4th. I called American Home Shield and was on hold for 1 hour and was told to just do it - finally and send the bill. We had the hot water heater repaired paying double time to get someone here on 4th of July and when I called to submit the bill - just the reasonable charges - as in for the actual unit, I was told no. We could have waited. Well we could not have waited - we had no hot water and the caregiver needed it to assist him. Maybe AHS could have shown some compassion.

Purchased AHS warranty with recent move to a house that has original A/C units (25 years old). In the last month of the contract, I renewed for another year... without any claims. The same week, my A/C goes out. Filed claim with AHS on 6/25/18 and they called their contractor to come check it out. Contractor came out and in 15 minutes, determined the 25 year old A/C unit was still good, just needed a new compressor. This means it will also need R22 refrigerant, which is being phased out by the federal gov't. Guess what, AHS warranty only covers a fraction of the of costs of R22. The contract clearly states that they will only pay up to $10 per lb. for R22. Problem is... R22 costs at least $75 per lb... if more!!! I'm now out at least $455 worth of R22. Why did I buy a warranty???

They did everything they could to ignore me. No return calls and no fixing my dishwasher. Finally I took things into my own hands and replaced the dishwasher after several months of it not working. The people they sent to fix it were not capable of fixing it and they would not say that it needed replacing. I replaced it myself and they ignored me for months until I filed a complaint with the Nevada Insurance Commission. Stay away from these people. They are really bad. I finally did get paid but more than 9 months later. They hire the cheapest and worst contractors they can get and it shows. After waiting on the phone for 90 minutes they finally answered but ignored me and never called back and never took any action.

American Home Shield is the worse. Two technician from Oxford Heating and Air came out to my home. One replace some wire and it still didn't work. The other said he couldn't find the leak and suggested someone stole the freon, I live in a neighborhood where a police officer lives across the street and 2 people and a dog is home all day. I called AHS back waited for 30 mins to be hung up on. As of today no results. I still don't know what's wrong with the AC. It won't even turn on. I will be canceling my contract. I don't want to waste any more money on this warranty. A real waste of time.

Would've taken 10 days to fix my A/C so I did it myself. Refused to fix a roof leak that caused a few thousand in damage, so I did it myself. Dryer broke, I purchased a new one, refused to reimburse me. Now my oven and dishwasher are out and there is no service tech within 50 miles of me. For over a week I've been out of both. Won't return my phone calls or give my money back. I am beyond furious and would never recommend them to anyone.

Every year the A/C goes out and every year they come to fix it, which usually costs me a few hundred dollars extra. In 2016 they had the WORST company out, who replaced the coil in the attic after coming out a few times to figure out what the problem is and charging me a few hundred dollars. The following year they had a great company come out to fix it again even though it cost another $590.00. This year it went out again cost me another $218.00. Now the coil is making a terrible rattling noise in the attic. Called to ask for the good company to come out and they said I'd have to pay more to use the good company. So now I have to wait for the latest company to come out and hope and pray the house doesn't burn down as I don't have that much confidence in their newest contractor. If the house burns down I will have to sue them. Plus, I couldn't understand a WORD what the AHS customer service girl was saying and she wasn't making any sense.

We have an AHS warranty that costs $700. We called to submit a claim because our hvac was broken. We waited 2 days and still never heard from a technician so I called the one they assigned me and he laughed at me and said that he doesn't even cover that area. We called and filed another request. They sent us a company that couldn't come out until a week later!!!! I called and requested a different company and couldn't get one because I had to speak with someone in India that doesn't speak English even though I requested a supervisor 5 times and was denied.

In 2017, we had an A/C technician come to my home on various occasions for repair of an old a/c unit. Each time, I was told it was something different that needed repair and each time, it cost $100. Finally, in June 2017, it seemed that the unit was finally repaired after many repair visits. I thought this would be the end, however, the a/c unit needs repairing again, one year later. I submitted another service request, and paid another $100. It seems as if I might as well replace the unit myself since, at the rate we are going, all these $100 payments will soon total the amount another unit costs. If this unit is not repaired or replaced, I will be taking my business elsewhere.

I have been out of AC for 3 weeks and American Home Shield has not fixed the issue. They sent multiple technicians and finally someone replaced evaporative coil. I paid $410 for Freon. The system still does not work. This is cheap company. Please DO NOT go with them. They should have one star rating. So upset.

Scheduled service w/ AHS online when AC unit stopped working last November - this is in a high-rise in Miami where AC is a must! First company they scheduled failed to show or call three times! Nine days pass with no AC and son who is an EMT/paramedic w/ a crazy schedule is jumping thru hoops to get the time off to meet these repeated no shows, so with zero confidence the company is ever going to show I set an alarm to wake at 3:00 am to call AHS because calling during the day meant at least a two hour hold time! I finally get thru at 3 am and despite the no shows I still have to BEG them to schedule a different AC company. (They said we had to give the 1st co the opportunity to make it right - really? Three times??).

My dryer was out and we had a plumbing issue. The drains were backing up so we needed someone to come out. Submitting the claim with American Home Shield over the phone was fast and they responded very fast too. My interaction with their representative was good and the contractors that they sent out were very professional. I’ve been a customer of American Home Shield for a while and their quality of service has been great.

I have a 14 year-old house and as my major appliances aged, I wanted somebody who was going to cover me for whatever reason. American Home Shield looked like a good bet. I talked to some friends who had some AHS experience and did research. Thereafter, I decided to give them a try. Recently, we bought a water filter for our fridge which we routinely change every 180 days. I thought I was ordering the actual parts but then we got a knock off. What we got was slightly different and it was enough to upset the marrying of it with the fridge. I went out and got a real Samsung filter but that still didn't cure the problem. So, I submitted a claim online to American Home Shield. They put in contact with the folks who were going to do the maintenance, I called them and give them a better description so they would be better prepared when they came out here.

I've had a very good experience with American Home Shield. I called them to submit a claim for my water heater that has a leaking valve. I was surprised at how fast the contractor was able to come out. The contractor who came was very talkative but he was very good and he was able to fix the issue.

I submitted a claim for a plumbing issue in the bathroom to American Home Shield over the phone. The claim process was easy, and the contractor, Parker Plumbing Company, was excellent. We had a house guest coming in and he was going to use that bathroom, and they expedited the service for us, so they did a nice job. Our experience was all favorable.

I bought a home and was given the option to purchase a warranty. I did a lot of research and a lot of them came up with really terrible reviews, including American Home Shield, but I had recognized the name so I decided I'm just gonna go with them. I called them over the phone to file for a rekeying. It was my first interaction with AHS so I called with a question and the agent offered to do the process for me. It was an excellent interaction. The interaction with the contractor was also excellent. I've been impressed and quite satisfied. He turned up on time, did the job, and just left, which is what you want them to do. So far, so good. I would recommend this company.

I submitted a claim online with American Home Shield for our air conditioning and then they sent out their contractor. He was a little late, but he did call and let us know what time he was going to get here. Also, he was a pleasant person. He came in and diagnosed the problem and was able to get the unit back running. It was a very good experience.

The garbage disposal quit running, so I filed and made a phone call to American Home Shield. PK Plumbing came out the next day. The guy called and wanted to know if he could come earlier. He changed the garbage disposal and it's working well now.

We've been with American Home Shield in this house for five years and we also have them in our other house for 17 years. And we would not be in a house without them. I tell people all the time that they have to have home insurance like AHS because it's phenomenal. They are fantastic and always dependable. When our pool pump overheated, I went online to file a claim and it went great. AHS sent out an excellent contractor to repair the pool pump and since the repair was done, the pool pump is working perfectly.

My upstairs and downstairs toilets were backed up and American Home Shield sent out plumbers. I’ve had the first plumber out three times and the second one once, but I’m still at a standstill with the plumbing. We left it at that, and if anything happens, AHS is gonna send the second plumber out a second time. I keep asking the techs if they were snaking the drains out to the street or were they clogged somewhere 10 feet from the house. They said that they were snaking the drains out for me, but they didn’t really do anything. They plunged them and that was it. Then the next day after they left, the toilets was backed up again. And sometimes they backed up without paper.

I usually submit the claims by phone to American Home Shield but recently, I’ve been doing it online. The ceiling fan was broken and the contractors who were sent by American Home Shield were good and professional. They came when they were supposed to and fixed the problem so I was happy with them. Since the repair, it’s been great and it was perfect.

We tried calling AHS to file a claim for the air conditioning and the calling thing didn’t work, so we just went through the web. We were a little leery of going into the web and we would have preferred to use the phone. But once we did the web thing, it worked fine. I had to pay 75 bucks for the visit and then they quickly arranged for a guy to show up. And the A/C guy was good. The repair happened a couple of weeks ago and so far so good.

American Home Shield is good. We submit claims online and instantly get a text direct to my phone with the name of the vendor that's coming out and when the visit is scheduled for. We would get another notice 24 hours ahead, reminding us of our appointment and that they would be calling in a four-hour window when they're coming. On the day before, the contractor would give us an idea when they're coming. They would also text and call when they're about to leave their previous job and are on their way.

I needed someone to come and do work on my fridge as my icemaker wasn't working correctly. Submitting a claim to American Home Shield has always been easy either online or over the phone. I had a good experience with the contractor who was sent out and since the repair, it has been working well. I was very satisfied with my experience with AHS. My warranty with them has been easy to use and having it has been valuable.

American Home Shield is more inclusive and the best among several different companies that I saw on the market at the time I got a home warranty. I’ve been with them between two and three years. I went through them last April 1 when my Lennox heat pump wouldn’t start. They sent out a company who made 15 service calls but could never fix the heat pump. They didn’t know much about Lennox. So, I told American Home Shield that I was through with the company and to get me somebody else that knows something about heat pumps. They referred me to Furnace Doctor that was knowledgeable of Lennox and they found the problem but they got the wrong parts. They replaced the wiring and everything in it.

My AC wasn't blowing cold air so I submitted a claim to AHS over the phone. The claims process was pretty good but because of my location, it took about two days before I was able to get a contractor to come. Nevertheless, the tech was good and took care of the issue in a timely manner. He told me what the problem was and he showed me what happened. He was able to fix the AC and do some maintenance work as well. But I had to pay extra for the maintenance and the liquid that he put in. But I would recommend American Home Shield.

I called in a plumbing issue to American Home Shield as the cold water was coming out but the hot side wasn't. The contractor was knowledgeable because he said that it was just a lot of stuff that was caught up on the line. He fixed the problem but the water was leaking after. So, they said they needed a part to stop it from leaking and they would come back out. When my wife called them back, they said they were still waiting on the part. It's been three weeks now, but they still haven’t fixed it.

My time with American Home Shield was absolutely the worst customer service experience I’ve ever had in my life. If you want to place an order for a service call it’s gonna cost you $75 per service request in addition to whatever the premium is. That’s a bit annoying and it seems a little stiff. Secondly, you get two options for placing that order, one of them is online and one is via phone. If you go online, you’re given a very generic, limited selection from which to indicate what the service issue is and you can’t pick more than a couple per section without having to do an additional $75 fee. So, if you have four different electrical issues and you want to have them looked at all at once, AHS won’t let you do that. They force you to do more than one $75 fee.

I filed a claim with American Home Shield for the air conditioner but it wasn’t handled as fast as I would have liked it to be. It was a hit or miss with the customer service representative. I called in four times during the process in one day. I contacted the company and they put it back on American Home Shield. So there were a lot of ringing around and chasing and I wasn’t very pleased with the AHS customer service that I was dealing with.

I set a claim online with American Home Shield and they sent a tech from Liberty. He was very friendly and knowledgeable. He repaired the issue and we were good to go but yesterday I noticed that the appliance was making too much ice and won't shut off.

I had a microwave and refrigerator claims with AHS at the same time. I was very happy with my experience submitting the claims. The contractors they sent out were very polite and did clean service. The microwave took three weeks to be repaired. While it was a bit slow, the guy came out with the parts, fixed it and it's working great. Meanwhile, the refrigerator went to one company and then transferred to another company. But the second company was awesome and they came and got on it really quick and in the first two weeks it was fixed. When I put in the work order, it was two and a half weeks prior to the last company getting that work order. But other than that it was a good experience.

Our AC stopped cooling. I submitted a claim online to American Home Shield and it was pretty simple. They got someone out the next day and that technician was a really nice guy. He made sure to wear his shoe coverings and explained to me what was going on and how he was going to fix the problem. He said he was gonna get a part and that he would be back within the next 30 minutes. True enough, he was back on time and did the job quickly and was on his way. Since the repair, everything has been going great. I'm getting what I paid for and that's a nice feeling.

An air conditioning repair person came and diagnosed an air conditioning issue and then after he left, there were certain circuits in our house that weren’t working. We contacted the company and they said it wasn’t anything that they had done. We’re in the middle of selling our house and we didn’t have time to fight with them. So, we contacted American Home Shield and asked for an electrician to come out. They were quick and an electrician from Matt’s Electric Work came out the next day. We’ve liked having a warranty on our property and we've had coverage since we bought the house two years ago. American Home Shield is worth it and we’ve always renewed it because it’s valuable.

I filed the claim for my stove and did it over the phone. The customer service from the rep was good and AHS was able to find a contractor right away. The contractor was great. They were quick, efficient and on time. The stove has been working fine since the repair and I would recommend American Home Shield.

I had two issues going at the same time. It took a long time to get somebody from AHS on the phone. But the contractor who came out was very nice. However, it took him three trips to do the repair of my refrigerator/ice maker. First was when he told me I needed to replace the water filter and that would make the ice work. I said, "No, it won’t." I bought a new filter and it did not. And then he came out again, reset it and he finally ordered it for a third time. So it was a lot of back and forth. But things has been fine since he replaced it.

I had an AC issue and gave American Home Shield my deductible ahead of time. I told them that they just sent somebody to my house 10 months ago to put a new unit in but they didn’t re-dispatch that contractor. So instead of being a recheck, I paid the service call. AHS sent another company out and on the first day, the tech told me I was low on Freon. How can it be low on Freon if they just charged it up? I didn’t use the AC because it had been the winter time. I’m responsible for Freon so I paid $200 in Freon and they put two pounds in there.

I submitted a claim to American Home Shield for one of the breakers that kept shorting and they told me which company would be contacting me and gave the contact information if I didn't hear from that company within 24 hours. But I heard from the contractor and they came out within less than 48 hours. The guy who came out was very knowledgeable on what was going on with the electrical system. He told us some other options about replacing some sockets that we might need to look at in the future, but regards to just that breaker. He came in, told us what was wrong, and switched it out for us. It was in one appointment and it has been working ever since. Thus far, for every request that I’ve submitted, it has been satisfied and all contractors have been knowledgeable and definitely helped us with our problems.

Something was wrong with the handle of my water spigot and every time I turn the water on, it would flow. So I called American Home Shield to file a claim and my interaction with the claims rep was good. But sometimes I end up getting somebody who's not from the US. The guy can’t comprehend and they repeat what I'm saying and that drives me crazy. But the contractors that they always send from Home Services are very nice. I still had a warranty on the handle and they sent me a new one. And all the plumber did was put it on. Since the repair, the water spigot has been wonderful and I don’t have to worry about my water hose thing shooting off every time I turn the water on.

In the beginning, American Home Shield was not too good. They had contacts that were awful, the ones who came to do the work didn’t have the right tools, and I had to call somebody else to do the work. But now, AHS has gotten better. They cleaned up their act and I've been happy with them. I recently submitted a claim for a plumbing issue at my main property in Holland, Ohio and they took care of it. Like anything else, I had to wait for the tech from T & J Rooter Services to show up in X amount of days. They let me know when they were gonna be able to go there then I had to meet them out there. They gave me a window from 8-12 or from 2-4 and the scheduling was an inconvenience. But other than that, I was satisfied with my experience with AHS.

I used to be a technician for AHS for about 13 years. I was on the other end, getting paid and I was happy. And then I got to be their customer for my three rental properties. When the AC unit outside failed, I had a good experience submitting the claim. The first guy they sent wasn't able to fix it and he was charging an emergency fee because it was a weekend. I called AHS and they said they would just send somebody else. I was out of town and when I spoke to the renter, he said the contractor came that very same day and got the AC working.

The contractors from Air Smith Pro were very good and they fixed my AC problem. Everything was done by either back and forth on the computer or by texting. I’m satisfied with American Home Shield.

A plumber that American Home Shield sent was supposed to be here at 4 o'clock. I had an appointment so I had my mom waiting here. There was no call and he finally shows up at 6 o'clock, walks in the house and turns on my sink. My mom was like, "There's no water. Look." He said, "Well, I can't see what's the matter if no water is flowing out of it." She was like, "And why do you think you're here?" So she opens up underneath my sink and she goes, "There's where you need to be checking." He said, "Oh, well. We'll probably just gonna order a new faucet." My mom replied, "Okay. Well, how do you know that it's the faucet? You haven't done anything."

I filed for a claim over the phone with American Home Shield and they sent me a plumber because we didn’t know if the issue was the pipe or washing machine. But the contractor screwed me because he came in and didn't even check the washing machine. Instead, he looked at the drain pipe in the floor and said it was the drain pipe. He told me I needed to cut a whole on my downstairs ceiling in order to replace the pipe which ended up in a $1,100 homeowner's insurance claim. They had four people come out before the issue with the washing machine was resolved.

I spoke to an American Home Shield rep who was very helpful as far as the issue that I had with the air conditioning unit that wasn't getting cool. And with me calling in, I was able to get the name of the person instead of them just giving me someone else that I wasn't familiar with. I told the rep about the ones who had worked on my heater and I would prefer working with them because they were professional and courteous. I told her I preferred that because I don't like to be put in certain situations, and she did everything to make sure I can get back with that company.

The shower wasn’t draining so we filed a claim to American Home Shield. We did it online and the process was smooth. My husband said that the contractor from DMB Plumbing was nice. He was quick, to the point and very polite. And the plumber said to call him back if there are any more issues. Since they’ve come out, everything has been working well. We’ve been with AHS since January and we've had a really good experience with them.

American Home Shield sent a company out when my garbage disposal quit working. The technicians were on time and courteous. They did the reset button, cleaned it out, and it started working. And we haven't had any more problems out of it since. I would recommend AHS.

American Home Shield sent out Active Appliance for my refrigerator but then they couldn’t fix it so GE was sent out next and they couldn’t fix it as well. So I called AHS and they said GE is gonna send them a diagnosis and then they will figure out how to replace my refrigerator. It's not an emergency for me because my refrigerator is working except I need a towel underneath the door, but American Home Shield is supposed to call me to replace it and I haven’t got a call yet.

I filed a claim to American Home Shield for our plumbing issue and Absolute Plumbing came out. The contractor did a really good job and the plumbing has been working well since then.

I filed a claim for an air conditioning issue with American Home Shield over the phone. Everything seemed to go fine as far as getting the claim processed. The service and the interaction with the contractor seemed to be fine but it took a little time to get the problem resolved. It took several trips out to diagnose the problem and when the contractors found out it was a coil, it took about a week and half to get it ordered. But once we got it done, we got the air conditioning fixed. We have two units so we were able to live downstairs, but it put stress on our downstairs unit. So I'm glad they got the coil in and got the AC fixed. I would recommend American Home Shield because we've used them before for other things and it seemed to work out fine.

I like my experience with American Home Shield and submitting a claim to them for an air conditioning issue was fairly easy. But we were in an urgent situation ‘cause it was an air conditioning issue. And my dad, who is an elderly gentleman, lives with us and is a recovering cancer patient. It was a 100-degree weather and the service company took a long time but they were okay. And when I spoke with AHS, I felt good that they tried to help. Since the repair, the AC is working fine.

Our AC unit was not putting out cold air at all. I put in my claim on Thursday or Friday and the technician came that Monday so we had to suffer through the weekend. Originally, I called in but because the hold time was so long, I ended up filing a claim online and it went very well. I was pleased with how smooth the online process was. Air 72 called right back and we secured the appointment. The technician who came out was awesome. He came right on in, apologized because he felt how hot it all looked, and he went right on to work. He took care of the issue in record time, in my opinion. Overall, I had an awesome experience. At first, I was leery because I had read some reviews online and there were negative comments. I said, “Well, I try not to judge a book by its cover. I believe in giving everybody a chance.” I don’t foresee we’ll have any issue which this experience helped me to feel.

I prefer submitting a claim with American Home Shield online. It was fairly straightforward and easy to do when the thermostat on the boiler wasn’t working. I just submitted, "I need some help with a boiler issue." Then my wife was there when the technician came and fixed it. The time between contact and for mediation took a week. But I now have hot water and I'm overall satisfied with the work.

We have been without AC since four days ago. It is 100 degrees outside. Apparently they only have 1 tech in the whole middle Tennessee area. The said tech supposedly ordered the motor on Monday to be delivered overnight. Now they say it will be Friday. I called & asked if they could send another tech and was told that was the only tech they have. We live 30 miles from Nashville. I'm not buying it! Not to mention the total lack of human compassion.

I have found 4 different contact numbers for this company which is the start of my problem. I purchased the warranty in February to cover all the appliances within my home. When I called to request service to my fridge a tech was sent out and I thought it was repaired. To my dismay it is in fact NOT repair and is now leaking water on the hardwood floor in my kitchen. When I called the service number, yet another number, I was told by Chasity #** (that is the number she gave), the next available was a week away. I am sorry, but, this is an emergency as there is water leaking. So when I asked to speak to a supervisor, Chasity says there is NO supervisor available.

Hi, Please do not sign up for this. This is a scam. I signed up online and they sent me a contract after 30 days. The contract then says they will not cover any pre-existing condition that can be seen through "visual inspection". Very disappointed with service.

My issue was resolved with the help of Mariah **. I also sent her a letter regarding Carolina Air to be forwarded to whomever handles shoddy representation by the vendors you choose to use. Hopefully this might keep some other client from having to deal with them.

The contractor that AHS sent out when my air conditioning unit wasn’t cooling was confident and very efficient. He was trying to find the problem because it was obviously not cooling and he inspected everything. He told us what was going on and it turned out it was the weather and not the air conditioning. It was 98 degrees outside and high humidity just overwhelmed the system. He did a very nice job of inspecting and we’ve got the air conditioner under control now.

My wife was complaining that our air conditioner wasn’t cooling and every time I checked it, it seemed like it was cooling fine. The motor was in the process of going out. One day it would work, and the next day it wouldn’t. I submitted a claim online with American Home Shield and it was a simple process. The contractor came out, knew exactly what he was doing, and took care of business. Our AC is working fine now. And so far, AHS has been there when I needed them.

American Home Shield has a very good online site. I used it for filing a claim when we were having a problem with our electrical switches. Then the contractor that they sent for it did everything very professionally. Everything in experience with American Home Shield was good. It's a good investment.

There was an issue with the AC. The compressor would come up, the fan would run, and everything else would work except the AC wouldn't cool on the top floor in the house. At the time, my tenants were saying that they had a sick daughter, so it was an urgency that we get somebody out there to get the AC fixed. I submitted a claim with American Home Shield and I was heavily disappointed with my experience with them.

My oven was not working, so I had to send in a claim through American Home Shield and get it repaired. Submitting the claim online was easy and fast. The contractor was pretty good and the oven is working well now.

When we wanted to make sure that our air conditioner was running like it needed to be, I submitted a claim online to American Home Shield and the online submission process was good. Every interaction I had with the contractor was positive. We recommended that a new filter be put in and it was. Now everything has been working okay.

I’ve had a number of experiences with American Home Shield. Some have been good and some have been bad. My last one was with Hutchinson Pools and it was very good. The heater in my pool was readily handled. I submitted the claim with American Home Shield over the phone and it was uncomplicated. More recently, I requested Hutchinson Pools again because they had been out to my house once before and they were good. Before I called, I had lots of problems and the people AHS sent out were totally not professional. They didn’t show up, didn’t call and it was an ongoing thing. I asked if I could get Hutchinson and they were able to get them out. They worked with me this time.

I’ve used the warranty one time. My water heater wasn’t working and I called to submit the claim. The reps were very nice. American Home Shield sent the people out and they were out the next day. They were wonderful and quick, so I was pleased with them. I wasn’t available in the morning time, only in the afternoon, and they worked with my schedule and their schedule around to accommodate me, so I appreciated that. The contractors were very good and if I had to use them for something not related to the warranty company, I would use them.

My experience submitting claims with American Home Shield on the website has been fine, although I will oftentimes have a little difficulty with it because I don’t have an app where I try to get it. I end up having to go to my old email to find the email that they have sent to try to get on how to contact them. I would suggest that they have an easier means for me to contact them. Recently the door on the microwave, which is the glass front, was coming loose so we stopped using the unit. The guy from Sears came out, but the issue is still unresolved because they said it needed to have another door and that they would try to find another one. But no one has called me back at all. They said they didn’t know when they could find it or not. The microwave and the oven are one unit together and it's built-in in the wall, so if they don’t get that fixed, it makes my kitchen messed up.

We had no air conditioning in our bedroom. It wasn't kicking on. So my husband called the vendor that we used before for our air conditioning cause the vendor said they could help us make the claim. My husband also submitted a claim to AHS online. Everybody did well and we got everything done within the day. And the contractor was very nice, came in over the weekend and put Freon in our air conditioner. However, my husband had a problem with the cost of it. American Home Shield paid $10, and we had to pay the rest. But the conditioner is doing okay so far.

American Home Shield sent somebody out to check the AC that tripped a breaker. The guy looked at me like I was an idiot, flipped the breaker. His appointment was scheduled for 5:00 and he showed up at 8:30 at night. He was just there for five minutes and left. Four weeks later, it turned out it was a capacitor. They sent out a different guy and the parts were available at that time so he was able to fix the AC. However, AHS was very vague whether or not they would charge me. They said that they can’t tell me whether or not I was gonna be charged until after they decide if it was the same issue. They also said that the first technician who came out here was new and that he just didn’t know. So, it wasn’t exactly the best experience.

Recently, we had a plumbing issue. We submitted a claim to AHS online and the response that we got was very quick. I got an email from American Home Shield, and then the plumber called me. The service of the plumber was very professional, very clean and very quick. It was great.

I submitted a claim online a couple of weeks after something went wrong with the washer and the dryer. The dryer wasn't heating and the washer was making a lot of noise on the spin cycle. We thought it may have been a coin. A & R Appliance Repair came out two days after I submitted the claim. Then a second issue transpired on the dryer and they had to come back out. They had to order a part and it took over a week, which is a long time to be without a dryer. Nonetheless, the technician was good.

When the contractor got here, he was very professional and he did something that fixed the refrigerator temporarily. But in four days, it broke again. The refrigerator will not hold the temperature cold. It fluctuates between 50 and 60 degrees, which are way too hot for a fridge. The freezer does not last that long so we don’t have ice as well. Right now, we are in the process of waiting for some parts that were ordered to come in and for American Home Shield to schedule another appointment to repair it. I called them yesterday and something was down in the system and so the rep could not look stuff up for me. But she said that once they order, they have 10 days. I also called and left a message to my repair guy to find out what was going on. I put the order through a week on like Monday, and so now it is Friday and there was a holiday. Luckily we have our refrigerator in our garage where we can put some stuff on.

My washing machine is making sounds like there are sneakers inside of the washing machine. When the clothes are being washed and I’m sleeping and then I hear that noise, it scares me. It’s like somebody is breaking into my house. The technician that American Home Shield sent ran a couple of cycles and nothing happened, but as soon as he left, my wife came home, threw some clothes in there and it did the same thing. So that in itself was a little annoying.

A storm came through and it shorted my house. The power came back on by 7 PM that night, but it was like someone was turning the light switch on and off. The next day, I woke up and I noticed that it was warm. I ended up calling American Home Shield at 11:30 in the morning and their response was great. The AC was then fixed by 5:00 PM the following day. Apparently, the capacitor blew out. It could be complicated to get an air conditioner fixed at this time of the year but luckily I have AHS. I've told everyone who's buying a house to get their warranty.

I filed a claim online to American Home Shield and the website was good. I could find my way around and after an hour or two, the contractor sent me a text message saying that they got it and they would be working towards resolving the issue. I had a problem in the bathroom with the lights flashing and Zac came after a couple of days. He diagnosed it as a bad switch, replaced it and all was well. He was wonderful, very professional, friendly, explained everything that he was doing and asked how my day was going. I did a Yelp review on them and told them that he represented their company very well and that they hire good people. AHS did a good job and everything was great. They contacted me afterwards and I was very pleased. I’m very satisfied completely and I’d recommend them.

A lot of the appliances in our home are used so we got a home warranty with American Home Shield. I recently had a claim for the AC and it was easy to submit online. The contractor who was sent out was fine. The AC needed a new conductor and it was an easy fix. American Home Shield provides excellent service and I've been with them for three years now.

It will be a year since we've been with American Home Shield. It was included in the contract when we bought our house. When we first moved into the house, we had an issue with one of the contractors. He came out and said he fixed it. And by the time he left, just two minutes as he drove down the street, it stopped working again. We called American Home Shield and told them. They said the contractor fixed it and as long as it was working while he was there, he fixed it. They told me that I have to call back to make another claim and pay another service fee.

Our AC was low on Freon so I went online and submitted a claim to AHS. That whole process was very quick and easy. A gentleman from Total Air Care came here on time and he was very knowledgeable and was able to handle the service quickly. The problem was resolved. American Home Shield was recommended to us by family members who've had it and really liked it. We've had the warranty for six months now. I would also recommend that you get it, whether you think you need it or not, because you more likely will.

We called American Home Shield the first time we filed for a claim because we didn’t know how to work with the online thing. Then I did it online the second time. AHS had really good customer service when I spoke with their representative on the phone. The response time was good and I heard from the contractor quickly. The same guy, Clint, came both times for the AC. He was pretty cool and my husband had a good connection with him.

The air conditioner went out on June 8th. The day after the initial call to AHS, the tech came out to say that we needed a new air conditioner. They said within 48 hours I would get a call saying that we had met whatever criteria, which I could understand. I was on vacation and when they called. They said I just needed to call the company. I said I didn't have a piece of paper and asked them to text or email me. They said I had to wait until I get home and I'll have to call them off the paper that the tech left me. It was part of the reason I had to wait a whole week.

The washing machine belt broke on the spinner and I went online and submitted a claim to American Home Shield. It was an easy and fast process and the site was user-friendly. The contractor came after three days and when he arrived he was very polite, took very little time and had the part on the truck. When he left, the issue was fixed. We've been with American Home Shield for three years now and they've been so fast and efficient. We need them.

My experience with American Home Shield regarding the air conditioner problem went very well. It took the contractor a little while to get to me, which was four days, but maybe that was just the situation with a lot of people. The contractor was very good though, very pleasant and he didn’t take long to get the job done. But it was within days of not having the air conditioning fixed when I had some problems with the washer. AHS first sent out an appliance person and he thought he had repaired it. He told me he put a part in it, but the problem continued. When he checked it again, he said I have to have a plumber. So, I got a plumber out.

The fan in one of the bathrooms was making a horrible noise and sounded like it was gonna explode. I called AHS and spoke to a representative because it was the first time and I wasn’t sure. The customer service I received was good, but the rep had a hard time understanding what I needed. She figured it out though and a contractor came. The electrician came a long way to get here and the time window he gave was open-ended but he stayed in contact with me to let me know he was coming. When he came in he said the fan had a loose part and fixed it quickly. The fan seems to be well fixed and I'm not hearing it spluttering like it’s gonna blow up or fall out anymore. He did great service while he was here, but his prices were really high when I asked him about doing some other work later. I questioned his integrity a little after that. I had the work done by a licensed contractor for half the price. But all in all, I’m satisfied with AHS.

My air conditioner wasn't blowing cool air and I submitted a claim to American Home Shield. I did it online and their website was a great tool. The service and my interaction with the contractor were pleasant. I called the contracting company and then I got the text to verify. Then he called me the next day or later that day to say that he might be able to get out there earlier and if that would be okay. I said yes to that and so he came out. He showed me what the issue was and what the capacitor was. He also explained a couple of other things to me and then he did the repair. It was quick and now everything's fine. American Home Shield was responsive and when I called, my issue was quickly addressed. I have already made recommendations and I sent to someone else their information so he could get a quote.

Recently, the dishwasher was not working correctly so I submitted my claim with AHS over the phone. A guy came in, checked the dishwasher out and he said that it needed a replacement which was shouldered by AHS. He set up an appointment and they brought the new dishwasher. However, they couldn’t install it as it was missing an air gap. It's something they were saying that it's supposed to be going to the outside. My dishwasher was so old, they didn’t have it back then, and now, they want it. And the dishwasher could be installed but he couldn’t do it because of the insurance liability that it doesn’t have that opening.

I had a plumbing claim and I filed it over the phone to American Home Shield. They were able to send out a contractor thereafter. He showed up on time and after the repair, the performance of the plumbing has been excellent.

We were getting ready to leave on vacation and we noticed that the air conditioning unit was blowing but nothing cool was coming out and we’re sitting right in a 112. I submitted my claim online and it was pretty easy. The issue had been going on for two weeks prior to when the contractor came out. We were texting with the contractor because we weren’t back from the vacation, and he wanted to come before we were gonna be back. He set it up for the very first morning we were back. He was on time and very professional.

When something was connected wrongly with our cooling unit, we assumed something burned out and we didn’t have air conditioning for a week. American Home Shield lined someone up and then the contractor called 30 minutes before they came. The contractor that came out was helpful and we’re thankful that they were able to come and fix it. We paid American Home Shield $75 for the service and we didn’t have to pay the person who came. But there was one time that a plumber contractor wasn't very helpful and they just did the minimum. I mentioned it to AHS and we haven’t had that same one come.

Our air conditioner was staffed up. We called in to submit a claim with American Home Shield and it went well. Then they dispatched Myers, one of the local air conditioning people. The tech was great and it didn't take long for him to come out. He was able to fix the air conditioner and was courteous as well. All in all, everything was great about our experience. I've also told everyone that if they got a house, having American Home Shield as their home warranty is the best that they could do. It's better than to go out of pocket to repair or replace something.

A day before we moved into our new home, the washing machine failed and it ended up costing about $15,000 worth of damage to our house. And then we also had the refrigerator that went out at the same time. Even before we put foods in it, we realized it wasn’t cooling. We submitted our claims with American Home Shield online, and our experience was smooth and easy. We had to have the contractors for the washing machine come out a couple of times. It took a while for them to get the message through to American Home Shield that they were not going to be able to fix it. It really dragged the process out for like six weeks. And it was disappointing. Neither of the washing machine and the refrigerator was repaired so we ended up needing to replace both of them.

I had an electrical problem. I filed a claim with American Home Shield and the reps I interacted with were very professional. The service I received from the contractor they sent out was also professional and I haven't had any problems since the repair was taken care of.

When we came home from a vacation, our AC unit wasn't working. I submitted a claim to American Home Shield over the phone and the rep was nice. The tech who came out was very knowledgeable and good in answering the questions I had. It was the second time he came out because he came out one time to fix something then I ended up having to call him a week later so I was upset because of the situation. Even so, he was very thorough and did exactly what he was supposed to do. After the repair, the AC has been doing well. I'm very satisfied and I enjoyed American Home Shield's service.

American Home Shield's claim service has vastly improved over what it was last year. Now I don't sit on hold and I don't get disconnected anymore. But last year, the process was ridiculous as I had to sit on hold for 45 minutes to an hour and a half to get my claim. I had gigantic problems over a claim with my refrigerator and I probably had 40 hours’ worth of sitting on hold with them before it was resolved. American Home Shield eventually bought me a new refrigerator but it was a pain in the tail end.

We had some leakage from our washing machine and called American Home Shield. Submitting the claim was easy and GE and the manufacturer took it from there. The contractor that was sent was from GE's service and we really liked the gentleman who came out. He had to order a part which was delivered to us and we scheduled an appointment for him to install it thereafter. So far, the washing machine has been good. We have been very pleased with the result.

I'm a realtor and Nancy, the house seller that I was working with, asked me to order a service through American Home Shield. An issue popped up on the home inspection that the buyer’s had. I submitted the claim online and the vendor contacted me and set up a time for them to go to the house. The service was good. I’ve also had experiences where there were some overages and I got a call from AHS and they described them clearly enough that I would understand even though I’m not a HVAC person. Overall, my experience with AHS was straightforward and smooth.

I'm on a well and there was silt build-up coming out of the tub. I submitted a claim to American Home Shield online and the experience was very easy and user-friendly. iPlumb came out after 48 hours at the most and they seemed experienced. They ended up installing a filter which was not covered by American Home Shield but that was what they came out for. They were good, fast, clean and efficient.

I filed a claim for my pool with American Home Shield over the phone and talking to the rep was fine. I was worried that the water was gonna turn green before somebody came out, but that didn't happen. White Water Pools came and did the installation very quickly. The installer seemed to know his work and he got the business and took care of things. Since then, the pumps have been working fine. However, I filed a claim about four months ago for some electrical work and there was one item that the contractor couldn’t repair. I have some of those long lights which would come on and off and would sometimes take a while to do that. The company said that American Home Shield wouldn’t repair them until they completely went out so I wasn’t really happy with that.

I had an AC company that was originally fixing my AC five years ago and they had to constantly come out to re-fix the AC. But apparently, American Home Shield didn’t like their work because they got rid of them and got another company. So now, I have a different company. I made a call because the unit wasn’t cooling and this is the second time that I've had to have them come out. This has been a problem for some years now and I've stayed with American Home Shield because I believe in them and the people that they've sent out. But my question is always the same. How many service calls would it take to fix the AC compared to replacing it? No one could ever answer me. I’ve been having to pay the service charge of $75 over many years. I could’ve gone on and bought another AC.

My central air was out and I submitted the claim by phone because my computer is always screwing up on me. I’m an older person and not tech savvy. I don’t get it right very often. But after the first time I called, it took American Home Shield a month and they didn’t respond at all. Then they realized they had done that so they sent a different service guy over. Rocky told me when he would be there, showed up on time and was very confident. He was a very good technician and good customer service guy. He was very friendly, knowledgeable and quick. American Home Shield did very well and they didn’t charge me for the service call. It was a very good experience. I was able to put all my office stuff back upstairs in the office. All my musical equipment’s back up there too, and drums go bad in the humidity.

The Company is impossible to deal with. The service technicians they send out are very rushed and lack expertise. I have an air conditioning that doesn't work and it took almost a year to get a diagnosis and now the company is denying the claim by saying that the condenser unit broke down due to misuse. I brought an independent expert down to inspect the issue and he says that the unit is corroded because it is junky and over 13 yrs old not because of some sort of misuse. The company specifically sent me the contract only after I signed up for the service. This does not seem legal or ethical to me. I would have never signed up for the service if I had seen all the exclusions in the contract.

America Home Shield I just canceled my service contract. I have been working with AHS company for two months and my issue has not been resolved. I reported my AC unit not working in April and it’s now July and the hottest of the year. No resolve! There have been several contractors come to my property. United Air Temp and Cecil & Sons. They blamed the issue on the electric breaker; however, Queen Electric has been out here three times and has replaced the breaker and confirmed that the power is working.

I wouldn't recommend AHS. Have a friend AHS left stranded in the very hot heat in Chicagoland region for almost 3 weeks with no AC. Friends had to rent a hotel room a couple of nights since they were older and not good for their health. Customer Service basically no help.

This is probably the very worst company I have ever had the misfortune to deal with in my lifetime. I have been a subscriber for many years spanning 3 homes. On 06/18/2018 my home air conditioner failed. Numerous calls later, with holding times up to 2 hours at a time it's nearly 3 weeks later and I still do not have it fixed. If you want to confirm what I am saying just call a couple of the most reputable HVAC contractors in your area and ask about them. I guarantee you they will tell you that they WILL HAVE NOTHING TO DO WITH THEM AND THAT THEY ARE CROOKS. This is not a case of me being unreasonable. This is a very unprofessional company that does not come even close to living up to all their claims.

I recently switched to American Home Shield and have been with them for a month and a half now. They were easy to deal with. In fact, we just had an electrical outage in several outlets. I filed a claim online and their contractor came the same day and had it repaired in no time. It was a very good experience and the electrical company was very good too. I hope that every other dealings with making claims is as good as this one.

I had a leak in the duplex next to me and I filed a claim online to American Home Shield. Unfortunately, it was a weekend. The first plumber that came out, which I have not dealt with before, said that it would take a lot to fix it. I called American Home Shield and asked them to send the other plumber out that had come out before. They did and the plumber was able to fix it that same day. Everything always happens on a weekend and to have somebody come out on a weekend is more expensive and AHS don't usually send anybody out unless it was definitely an emergency. Overall, I've been very pleased with AHS. They've always been very attentive when I've needed stuff done.

We filed a claim with American Home Shield for the swimming pool and I spoke with the representative. Our interaction was awesome. She set up the appointment and Aumiller Pool came out immediately, almost a few days later, and took care of it. They were excellent. Whenever I call American Home Shield, they answer, so it's good. I’ve already recommended them to at least two of my friends.

I called American Home Shield when our heater stopped working and the pump started to get out. It was quick and easy to submit a claim to AHS. Within 48 hours, the contractor was calling me to set up an appointment. The contractor set up an appointment and got there on time. They also had everything they needed. Everything is working fine now. I was surprised that they didn’t tell me they could not fix it because what they did was not under the contract and they just fixed the heater. I have AHS warranty every month and I would recommend them.

My power went out and my air conditioner quit working for five hours so we thought we should get our AC checked out to make sure because this is Las Vegas, we don’t live without air-conditioning. I called in to file a claim and Air Pro Masters, AHS's contractor came. They did great and I paid $75 upfront. Their technician was clean, presentable, well spoken, and very efficient. He tested the AC and found no issues.

My most recent claim with American Home Shield was for a toilet that clogged up. I submitted the claim online and found their website to be pretty user-friendly and easy to use. The service that came after was fine and their contractor did a good job. However, our AHS warranty didn't apply for this instance as the issue wasn't something they covered. So, we had to come out of pocket. Another time, we had an issue with our air conditioner and AHS's contractor came out and fixed it on the same day. I think it's still better to have the warranty than not to have it.

My air conditioner was not working. I live in Georgia and it was 100 degrees outside. I have multiple sclerosis so for my air conditioner not to be working, it causes an extreme problem for me. I have been a customer of American Home Shield for a number of years and this is the first time that I have used them. The young men who were sent out were fantabulous. I appreciate them coming when they said they were. And they handled the issue in minutes. They were astute as well. They knew what they were doing and went straight to the problem. It made a difference for me for them to get the air conditioner working and to bump me on their schedule as quickly as they did. American Home Shield has been a blessing to have. I'm glad that I went ahead and got a home warranty because at first, I didn’t see the need of it because I was a software developer. I could pay for whatever repairs I needed on my home. Then I became disabled and it's needed now.

American Home Shield’s website is easy to use and it works well but it just says what is broken. It didn’t ask what the problem was. And then AHS sent a knowledgeable contractor and he did a great job. I filed a claim for my fridge and dishwasher at the same time. He was the same person for both appliances. The contractor was able to fix the fridge but a part of the dishwasher had to be ordered. He came in Friday and we are still waiting for the part. He said it could take a few days. But everything was good. AHS did great.

It was pretty quick to submit a claim with American Home Shield when my dishwasher needed some work. While I was on the phone, it prompted me on what my problem was and then at the end, it told me a contractor would reach out to me within 48 hours. And within eight hours, the contractor called me to schedule. The contractor was informative and he taught me a few things on the appliance. He fixed the issue and he was pretty cool.

I had two recent claims with AHS. My A/C went out and my washer went out as well. My experience submitting those claims seemed fine. They were really helpful. They found me somebody who'd get my A/C unit the next day. The A/C is working great now and that A/C guy was really good and really cool. However, the washer guy couldn't find my house. He also couldn't lift the washer. I don’t know how you're a washer guy and you don’t bring a dolly. And then he just kept saying to me that it would be cheaper to replace. I told him I'm not just gonna go replace it. He should just submit the claim so that I could go through insurance and then he did. But it seemed that nobody called and told me he had submitted the claim.

I have had one good experience and one not so good one with American Home Shield. The recent one was when the control buttons did not work on our dishwasher and the contractor was very good at replacing the control panel. He did it in an efficient and timely manner. I was really happy with the dishwasher. The other experience was for the icemaker that was not working. It is an ongoing process. The contractor said there was not a connection for the tube to come up, but my friend said there was. So I had to call AHS again, but they canceled. I tried to reschedule but I had to cancel also and AHS did not give the message to the contractor. The contractor showed up, but I had another appointment. It hasn’t been real smooth. It was a bit their fault because the contractor could have seen it the first time he came over.

I submitted a claim online to AHS because my dishwasher wasn't working and it was easy navigating through their website. It took two days for the contractor to come out and I had a good interaction with him when he arrived. The issue ended up being the whole motor and he told me what he was putting in. And since the repair, everything has been fine. Having a warranty is very valuable and I've got it as a backup. It's peace of mind knowing that I don't have to worry about the dryer, the air conditioner, the furnace or anything going out on me. I would suggest American Home Shield to my neighbors.

The AC unit froze up and wouldn’t work. Submitting the claim for that was really quick, easy, and painless. I enjoyed working with American Home Shield. The contractor was really nice. He was on the outside and had my daughter and son-in-law on the inside. He had them turn on the air so he could see what was wrong and when he found out what it was, it was great. Though he had to order the part for that, he was back in a day or two and the AC works great now.

The warranty came with the house when we bought it and we used it in our first year. Then we've kept it and we feel that we’ve gotten our money’s worth every year because it’s an older house. We’ve been pleased with American Home Shield and I have also recommended them. Filing a claim is very easy. You call and they tell you they’re gonna send somebody. You pay your $75 then somebody comes and give you a zero bill. Although the people American Home Shield has sent have not been fine sometimes, I have complained and they’ve usually taken care of it.

I submitted the claim for my air conditioning unit and AHS had given me the contract information for the repair person who was supposed to come out, but he never did contact. I ended up having to contact him and he told me that he was a little bit overwhelmed because it was hot and everybody’s air conditioner was going out. I had to contact him a few times before we were able to set something up. And when we set up a day he ended up not being able to come so we had to wait another day. But that was our only issue. As far as on American Home Shield’s part, they quickly send somebody. It was just the scheduling thing. Otherwise, the repair person was okay. He came right out and fixed it and we haven't had any issue since. AHS was fairly efficient and mission accomplished. Our air was working in just a few days.

I've had good incidences with everybody I’ve dealt with through American Home Shield. They kept me informed. Now, they changed a little wherein I'm getting more notifications in the form of text messages and emails to tell me that the contractor is on their way or has arrived and then they’ll follow up afterwards. They also update me whenever there's a change to their system, but sometimes I don't pay attention to that. I have had problems with their website, but if I call in, they always help me out and either resolve the issue, put the ticket in for me, or walk me through.

I filed a claim with AHS to get the AC serviced, and the contractor came out. The next day, the motor went out, and AHS replaced it. The guy who I talked to at AHS was friendly. The contractor was on time and friendly too. And they went above and beyond to make sure it was fixed. Everything is so far, so good.

Our AC unit wasn't running or cooling and we didn't get any air to the dock, so we called AHS to take a look. I submitted the claim by phone once. But the unit kept giving us some issues, so we called them to go back and recheck it, and the claim was done on the web. Filing the claim was easy. The service contractor that came out from Total Air Care was willing to get the stuff done. On the first visit, I wasn't home and he waited for me for about 10 minutes. It was good for them to wait for me because I really needed somebody to take care of the unit. They were also clean and everything went well. They were professional.

I filed a claim with American Home Shield over the phone for the dishwasher and Appliance Medic came out and fixed it. They were good at communication and they came in on time and did a great job. I would recommend American Home Shield to a friend.

I filed a claim with American Home Shield online as my garbage disposal was leaking out of the bottom. The process was easy and they responded quickly, but it took a couple of days to get somebody out because they were short staffed. Then, I was told the contractor would come out on a Saturday and they showed up on Friday. Still, the service was good and the garbage disposal is working perfectly.

My friend told me about American Home Shield and in turn, I try to tell everybody else about it as well. We're always preaching American Home Shield. My only biggest thing was that when I first got American Home Shield, I could actually talk to somebody. But now I can’t. Sometimes I might have two things that need to be done but I don't wanna make two requests. I’d rather talk to somebody and have them do it all at once. In the last couple of times I've called the 1800 number, I've gotten the automatic system. But I’m not very fond of that because when I use it, I would be scared that it didn't work.

The motor of the fan on the outside unit of our AC froze up and had to be replaced. I filed a claim online with American Home Shield and the contractor that they sent did a super job. They had knowledge of the product and the repair that needed to be done. AHS is expensive though and the co-pay seemed to go up all the time. I had to pay the expensive service call and then I had to pay for the Freon that went into the air conditioner and it gets a little frustrating.

We’ve had some issues with our sump pump backup battery since we’ve moved into our house and we finally put in a claim with American Home Shield a couple months ago to have somebody come out and get it looked at. Thereafter, we had a company come out and see what was going on and they took the backup battery with them. However, we haven’t heard from them in about a month or almost a month and a half. I finally got a hold of them and they said they didn’t have the correct phone number or e-mail address to get in contact with us that’s why they never called back to schedule it. We finally scheduled something for them to come back, but I’m not sure whether they replaced it or just fixed it. Shortly after they have left, it started acting up again so we had them come back to look at it once more and the guy seemed puzzled and was gonna give the feedback to American Home Shield through the portal. We haven’t heard from him yet.

When I had a plumbing claim with American Home Shield, two companies came. The first company said they couldn’t do it unless they charge me $1,600. But the second company that came out took care of everything. They did a great job and the repair was finished. All in all, I would recommend AHS.

When our washing machine smoked, I filed a claim easily online to American Home Shield. The service was all good, and since the repair, there was no more smoke in the washing machine and its performance has been great.

My refrigerator wasn’t working. It was still cold but the lights didn’t come on. I couldn't have changed any of the settings. It turned out it had a blown circuit card. American Home Shield had a contractor come out and they diagnosed it one day. They went back and ordered the parts and the parts came in about four days later. And then, they came back and fixed the refrigerator and it's now good as new. I was very pleased with the outcome.

The furnace wasn’t putting out any heat and the initial request for service was through online. The online site is very friendly. It's significantly faster than calling them, where there is a long wait time. And it has not been super helpful when we phoned in. Last year, the country kind of had that whole outbreak where it was bitterly cold in the northeast and we had no heat in our house for nine days because American Home Shield didn’t submit the claim when we first put it in. It was New Year’s and it was a whole series of no one working and unavailability, and it was a long period of having one very cold house. We were worried about losing pipes.

I've been a loyal customer of American Home Shield for six straight years and I've submitted many claims online. That process is easy. But most recently, I met three different contractors for the same dishwasher issue. The first one serviced me right away but they never called American Home Shield to recommend that I get a new dishwasher. I ended up getting assigned to a new company and waiting another ten days for them to come out.