American Home Shield Reviews

American Home Shield is a good company to have. The contractors that they sent out when I submitted a claim for my air conditioner were very professional. There was a leak and since the repair, everything has been good.

My AC went out and the contractor that American Home Shield sent was forcing me to get my Freon with them when I don't need the it from them. I just need them to fix it. I couldn't get them to fix what I initially paid for them to come out. I paid the $100 deductible for them to come out and tell me what was wrong with it and fix it. But they're not gonna fix it until I give them an additional $600. That's a little bit too much for me. I called them again today and they told me that it would be three to five days before they can order the part. So now, I have to wait an additional week and then the soonest they can come out will probably be next week. This is my first time to use American Home Shield and I don't like the contractor.

Our garage door wasn’t working. I submitted a claim with AHS and the contractor that they assigned to me was wonderful. When he came out, he was right on the job, efficient, and very respectful to me. He also seemed to know exactly what he was doing and explained things to me. Initially, he thought it was the capacitor so he ordered one and installed it. But it didn’t take care of the problem so he said, we needed a new garage door opener. He happened to have one with him at the time so he installed it. I have my garage door working again and I’m happy. Also, there was a gentleman that called to set up the appointment and he was as kind to me on the phone. I had an interaction with him three times and it all went very well

I called AHS over the phone when my AC stopped working. I live in Arizona and if I don’t have AC, then it’s a big problem since it's very, very hot. The interaction with their rep was all right. The contractor did okay and my AC has been okay since the repair.

My washing machine broke. It was making an ungodly noise and it wasn’t spinning. I submitted a claim for repair with American Home Shield online. But the contractor that they recommended couldn’t get to me for a week. I asked AHS if they had Metro Appliance Services on the list of their contractors. Then I did my work order to Metro because they're fantastic. I’ve used them for years and I wouldn’t call anybody else to do the repair on my appliances. They’re topnotch and I trust them. Their technicians are nice and friendly, and they're always on time and very reasonable. Everything has been operating perfectly since the repair.

I’ve had a claims with American Home Shield for a washing machine and my air conditioning. My washing machine barrel was not balanced and it has been going on for a while. The technician said one thing and then he said he was going to order the part. And then I never got a call back. I got somebody else to come out and it was fixed. It's fine so far. I had a very bad experience with an air conditioning too. I've been dealing with it for the last four weeks. So, I’m not very happy right now.

We pay a certain amount every month to American Home Shield for our warranty, then we pay a certain fee when the contractor comes out to do the repair. We had multiple water leaks which started one month ago and my wife called AHS to file a claim, although I tend to do it online. The contractor was professional and he came out, but he had to go get some parts. We had to wait a couple of days, but he came back and he fixed the leaks and our shower, and we had hot water again.

The air conditioner wasn’t cooling and we submitted a claim to American Home Shield online. The contractor was out within a day or two and he was very prompt. He explained what he was there for and what he was going to do. And good thing it was just that the Freon level was low and he said to give him a call back if there was any problems within 60 days. It was very professional, timely and friendly.

In the past, we have used American Home Shield's contractor Badger Heating for heat and plumbing issues, and they have not been helpful. The last time their guy was here, he told us we needed a new furnace because this furnace wasn’t big enough for the house when it was originally built, and that was why we have two fireplaces in it. We also got a letter from AHS saying they wouldn’t replace it because it was the wrong size for the house. So then, on my own, I called another fellow who is used to hot water boilers. He came in, pulled it and within 15 minutes, said, “Well, in this case, what’s wrong with it is the circuit board is out.” And he replaced the circuit board and it works fine.

My home is with American Home Shield and I brought my parents' house in because I like the service. But the technicians are really jacking the company up and that's not good at all. Previously, something had burned out and the garage door wouldn't open. The technician American Home Shield sent was good and thorough. He fixed it and to the point. That was good. The problem we're having is with our appliance and the experience has been horrible.

I had backed up water lines so I called American Home Shield. It was good with their staff and it was relatively easy. And I like the contractor who came out. The guy found that I didn't even have a problem. He must have put Drano down the drain and it cleared away. It was a $75 fix. Better sure than not, but I have concerns.

The dishwasher quit working and there was still water in the bottom. I went to American Home Shield online and typed in the claim. Then the guy called and told us when he would be here. Then he looked at it and he tried a couple of things. He told us that he would turn the part in to American Home Shield and if the part costs more than a certain amount then most likely they would send us a replacement instead. I got an email within a few days that stated they would be replacing the actual dishwasher and the options that I would have. And I just followed the instructions there. American Home Shield is fast and reliable, and they are easy to use. I have really, really enjoyed having the insurance and I've renewed it this month.

My AC wasn’t cooling and I called it in to American Home Shield. The contractor fixed it and since then, it has been good.

American Home Shield's website makes service very easy. It's very good and I can see online that the claim has been submitted properly. Also, the contractor always contacts me within a day. When the display on the pool pump wasn't working, the contractor was right on time. He did exactly what he needed to fix it and was very courteous. The unit was working perfectly after that.

American Home Shield came with the purchase of the house. My dryer was making some erratic noise, a belt might have been loose and the freezer of my refrigerator was making some noise. So, I called American Home Shield, they picked up and they sent my claim to Speedy. it was a very easy experience. At that point, I didn’t know who’s gonna be doing it. They sent me a confirmation by email that I should be hearing from Speedy in 24 to 48 hours, and I did. The technician came out and tore my dryer apart, not completely, and the belt wasn’t loose. He said something may have been stuck there temporarily when it was going around, but it has been fine since. The issue was corrected.

American Home Shield was able to get my garbage disposal repaired and I always have a positive experience with them. I file my claim online and I love it. It's really easy and simple to navigate their website. With the garbage disposal they called me the next day and set the appointment. The technician was professional and nice. I bought my house 16 years ago and I've been with them for the past 16 years. I never ever had a problem. I told all my friends who were buying houses about getting an American Home Shield warranty and they have to.

American Home Shield had somebody out in two days for the claim on my oven. Dealing with both the customer service rep when I submitted the claim and the contractor were really good. The guy who came explained everything. It was something minor and it was done in two minutes. It was a new stove and I couldn’t get the oven to light. I just didn’t know how to do it but it was all worth it because my oven worked afterwards. Since then, it has been working perfectly fine.

The inside area of a microwave can't be fixed so the microwave had to be replaced. The claim submission with American Home Shield for it was easy and they really go about the process. I did it online and the contractor who came was great. The problem was after he came, it took them a while to get the order placed. Nonetheless, we have a new microwave now and it's about the same as what we had.

My oven is the kind that ignites and it’s not a regular outlet. It does not connect and the contractor from Amtec Services has been out several times before. He works by himself and usually, he is able to fix it but the last time he was out, it didn’t work. He said he had to order parts. American Home Shield has to approve the part and he said it would be five to seven days before I hear back from him. I haven’t heard anything yet and I've been without an oven for quite some time because it was out before he came and it's been seven days already. Up until now, AHS has been pretty good, but there's insensitivity when it comes to somebody’s kitchen because they don’t know how often your appliance is used. So, I'm dissatisfied.

I put in an AC claim with American Home Shield when the compressor outside went out. I did it over the phone and the wait time to get to them is an hour and something. And the first time, the phone disconnected after a 30 minute wait and no one asked for a number in case we were disconnected, which we did. And then, it was a bunch of going back and forth with the contractor, AUS, and them telling me one thing and not getting any results out of that. It was like they were trying to make money that wasn’t there. They were telling me there was a leak in the coil. And they had been here before and they had to come back and fix what they had fixed because it was all jacked up. They mentioned about replacing the coil and sent me a long spreadsheet with some thousand dollars that I had to pay out of my pocket.

American Home Shield would be your best bet. My dishwasher was leaking when I called and talked to a representative at American Home Shield and they were very helpful. The technician came out in two days and was nice and very polite. They helped a lot and now, there are no more problems.

My AC was leaking Freon and American Home Shield sent E & A Mechanical Incorporated. After they came out, the AC worked for a week. We didn’t turn it on because it wasn’t that hot but when the heat wave came, it was the most horrible experience in the world. The guy came, identified the problem and adjusted something then he left. But again, it was the same problem. He then said it was a different problem and I was like, “Why wouldn’t you figure it out in the first two visits?” So he was nice guy but he had no clue.

I called American Home Shield and told them I need an appointment for a guy to come out and check my ice maker because it's not working. They said they would send one out so the next day, a guy called me and asked me if it was okay for him to come up today and I said it was fine. So, he came out and checked it. He said it needed a new motor and it would take a couple of days to be here. So he ordered it and then he came back and he put it in. He said to look in a couple of hours and then in a couple of hours, it still wasn’t working. So I called back and he thought it needed a wire connection. He put that in and so, it's working fine.

Our garbage disposal was not working and submitting a claim for it online with American Home Shield was easy. They gave me one contractor info, and he came twice. The first time he came, he said the garbage disposal need not to be replaced and he just unscrewed something. So, a couple of days later, the same problem occurred and it was even worse. The garbage disposal started leaking when the first time, it was just not working. So, I had to call again and the same person came and replaced the garbage disposal. But he didn't give me any sort of a documentation that it has been replaced. And I had been getting him to get the product manual for my reference at least.

This has to be the worse replacement experience. My tenant has been without a dishwasher for over a month now (the dishwasher was ordered on 5/23 and today is 6/23). When the first installer came out to install the unit, the 18 year old son did not know how to shut off the power to the dishwasher. The installer NEVER took the new unit off the truck and left. They then called me to try and reschedule, I gave them the tenant's number AGAIN to set up the appointment but they put the wrong number in the system.

I submitted a work order to American Home Shield (AHS) midday on 06/22/18 because our air conditioner was making a very loud noise. An appointment was scheduled with Cote's Mechanical for 06/25/18. Later that evening the air conditioner went out completely and we called back to have our work order addressed sooner. I was told that my work order was expedited and out into "queue" where they would try to find a technician to fix our AC asap. I was told to call the next morning and if they had not found a technician I could call an outside vendor to do the repairs. I called the next morning and received authorization to get an outside vendor. An outside vendor, AirCare, came around 9 am on 06/23/18 and made a diagnosis for the repairs needed.

We purchased a house and got a home warranty from AHS as they were the best reviewed and said that an inspection and prior rework history on appliances was not needed. When our air conditioner gave out in the middle of the summer, they sent someone to look at it, and five days later (in the hottest part of the summer) they said they would not honor any repairs as there was a “pre-existing condition”. When purchasing a home, anything could be classified under this ambiguous definition. Additionally, we were not allowed, even after requesting, to speak to a supervisor for clarification. My impression is that they will pay out small claims to have good reviews from people but will refuse any large claims as it would hurt their bottom line. The attempt to not allow us to not get any clarification also was very shady/underhanded.

When American Home Shield hires companies, I don't know if they pay them good or not. Because they put the excuse that they don't wanna do the job or they say, "can't get the access to there so we can't do this business". Nevertheless, I got three houses with American Home Shield and the last claim I did, there was a leak on the shower and they fixed that one. They also checked out the second shower because it was the same thing. Moreover, they checked my sink and everything was good. It was the first time this company went and it was the first time they did very well. I was very satisfied.

I've been with American Home Shield for at least 10 years and I've been pleased with the coverage and the service. I first heard of them from a co-worker who had bought a home that was not newly built. She told me how American Home Shield had really helped on a number of occasions when her air conditioning or the refrigerator went out and she was unable to find a friend of a friend. Since at that time my husband was alive and he was not a handyman, I thought it would be a good investment. If something did happen we would know immediately what to do and who to call.

I called and spoke to an American Home Shield representative for my air condition. The interaction was very easy and simple, and I gave them my information. They told me what I needed to do and they said that they’ll have someone to give me a call and that they’ll be out here as soon as possible. A tech came out and he checked my filter. He changed the filter, checked the air condition, got it back running and then he went outside and checked the air condition again. He did a wonderful job. Having American Home Shield is the best $60 something I spend a month.

You need to get a warranty when you buy a new house. I have American Home Shield and the first thing we had done was plumbing, and it saved us a lot of money. I've also had my washer and the air conditioner fixed. If we would've had a plumber, a guy to fix my washing machine out, and an air conditioner guy, then that would have been a lot of money. What we paid a year has already been covered plus some.

The refrigerator quit working as far as keeping everything cool so I made the claim with American Home Shield. I got an email that said it was gonna take 24 hours but everything had gone out so I ended up having to follow up with CAL-PRO Factory Service immediately to see if I could get somebody out here on an urgent need. The technician came out that afternoon and it was a great experience. He knew exactly what the problem was and showed it to me. He did not have the part in stock so he had to order but he set the expectation and the timeline of when it would come in so at least I knew what I needed to do. He texted me to say he got the part in and that he would be out here that Friday morning. Then he showed up and changed out the part, and everything started working immediately. It was seamless and absolutely flawless.

I’ve had American Home Shield for several years and I did the claims over the phone but online is faster so I switched to that. The reps on the phone don’t tell you anything anyway so when somebody calls you, you can talk turkey. But the contractors have been very good, professional and courteous. Plus, they always solve the problem. AHS is a very good service and an easy way to get a contractor to your house. I don’t have to figure out who to call and I don’t have to ask for recommendations from people which is something I’ve never done before. They’ve always sent me good people and I just went with it.

Getting in touch with American Home Shield used to be difficult but now, I find it easier to reach them through filing claims online. I filed one for our dishwasher and they had to replace a motor. My issue with American Home Shield was that when I called them, I didn’t realize that I had to list every single problem. For example, I had a plumbing issue so I had the plumber come out and he was looking at my sink, and then I asked him to look at something else in the bathroom. And he said that he couldn't look at it because it was not on his work order.

Submitting a claim with AHS didn't go well at first, especially when we submitted for the washer. We called AHS telling them that there was something wrong with the washer as there was a knocking sound. The appliance repair-guy came on a Thursday and he didn't recommend replacement on the washer. He just checked the washer and then said that there was nothing wrong with it. But then on Saturday morning, my wife turned on the washer and left to do some marketing and do some breakfast. When I came back home, my whole house was flooded. The guy that AHS assigned it to, didn't really check it. Now, I'm out of my house for almost two months and living in a hotel.

One of the stove's four burners was broken and we informed American Home Shield for repair. They sent the contracting company and they came. The contractor asked for spare parts so we waited for two or three weeks. But when they installed the new spare parts, two of the flames were very, very low and I could not cook on any of them. They are working good and the flames are blue but they don't get high enough. It takes a long time to cook. If I put anything to be done by within half an hour, it's gonna take three to four hours. So now, instead of one broken burner, there are two and we use only the other two working burners.

I tried another home warranty brand that didn’t care for. The people they sent out and their whole process weren't as good as I thought. But American Home Shield seemed to be pretty good and I’ve had it for four years now. When the three-way switch in the house was installed incorrectly, I submitted a claim to American Home Shield and I had an awesome experience. The first electrician never showed up so I called AHS back and told them about it and to give me a different electrician. The AHS reps set me up with a new electrician, and the guy popped right out. He was very professional, he came on time and everything went really great.

Home warranties are all about the contractors that they send. If you get a good contractor then you're gonna have a good experience. So far, I've been pleased with who American Home Shield has sent. A local guy came to fix the pump on my pool equipment and he was awesome. He was timely and knowledgeable. He answered lots of my questions and gave me some tips on how to care for my pool. I needed a whole new pump and he had one on his truck, and it's been working wonderful since then.

American Home Shield has been very helpful. Most recently, I filed a claim for the AC that had the fan motor went out and the agent who I talked to on the phone was really nice. But then within six weeks, there were about four times that the contractor had to come out to fix the AC because things just didn’t last. It was irritating as we almost lost our renters. We had to pay for them for a month of rent. But, we accepted the loss and the contractor finally got the AC fixed. The last guy was good and everything’s been fine since he came out. As far as their part, American Home Shield tries to do their very best. People should know that it's always good to have that extra warranty right there for them.

My air conditioning unit wasn't cooling and so I set up a service request with American Home Shield online. Their site was user-friendly and I had no trouble setting it up. They were very quick to respond once I've sent in a request. The contractor came out the next day after submitting the claim. He was very good, very confident, professional and it didn't take him very long to diagnose the problem. He got the parts ordered and it worked out best for me. I was here when he diagnosed the problem. He told me what all was going on and that everything could be fixed at the outside unit. So I didn't need to be here when he repaired it. It was no more than two days that he had the parts here, he came back and did the repairs. By the time I got home that evening, the AC was cooling great and it now works like a champ.

The process in submitting a claim was very simple. The online site was so accessible and using it was extremely easy. We didn't even have to talk to an individual and talk them into sending somebody. It was all automated and quick. The second you hit submit, the company that's gonna be coming to your house is already identified. Their address, phone number and name are there. It's incredible.

The water heater was leaking. I called American Home Shield to submit a claim and it went fine and smoothly. The contractor they sent was good, courteous, quick, and very helpful. The repair work got done within a day and a half, but we had no hot water for a little bit. Nevertheless, AHS covers everything, unless it's under manufacturer warranty, because I've run into that too.

My son Caleb has had American Home Shield for four months now. Now, a claim was submitted for his dryer. Filing that was an easy thing. However, I'm so upset with the company that AHS chose to service my son's dryer. They still haven't gotten it fixed and that claim was about a month ago. They said that they had to order the part, which I understand, and then they said that the part was on backorder. So it took three weeks to get the part. Then they came out to install the motor. Before they came out, we asked them to please call us because my son is out of town, so one of us would have to come and meet them at his house. And every time, they would never call us. They just leave a note on our door that said that they were there and that they missed us and we have to reschedule it.

It's been nine years since we had American Home Shield and they always get things done in a timely fashion. Recently, a pipe had burst in the basement that goes out to my garden faucet. So I filed a claim over the phone. It took a little bit to get a hold of them, but the representatives I spoke with on the phone were pleasant. And the contractors got things done quickly.

When the air conditioner stopped cooling, I filed a claim with American Home Shield online and the experience was fantastic. They couldn’t have picked a better contractor to come out. The guy from Precise Conditions was there the next day, identified several little problems with the unit and was very thorough.

My experience with American Home Shield has been good. When we called in a claim for our icemaker that was broken, a tech came out within a couple of days to fix it. The tech said it would make ice and then he left. It made ice, but then that day we figured out that it wasn't gonna dispense ice. So, I called American Home Shield again. A few days later, the contractor came out to fix it completely. I just wish they had fixed it completely the first time, but other than that, the contractor was really good.

Our air conditioning was blowing warm air. My wife called it in. The contractors weren't able to get there that day, but they were there when they said they would be there which was in 2 days and they called ahead. They took care of it for half an hour, and it was blowing cold air and have not had a problem since. It was excellent.

American Home Shield's representatives have been courteous and very helpful. When our water heater ruptured, I called American Home Shield and submitted a claim. They set up the time, and Drain Go called me. Drain Go was good and they were here for a quick visit to look at it. And then, they were late getting out for the actual install, but they called me within the specified time to let me know they would be late so I have no issue with that. Our water heater was replaced and there was no leakage and the water’s hot. Overall, our experience so far with American Home Shield has been worth the cost.

I normally call to submit claims and everybody that I've talked to at American Home Shield has been good to me. The technicians they sent were good too. This time, the office wasn’t cooling so they came in to have a look at the AC. The technician described what was going on and explained what he needed to do. They said the motor was gone and the Freon went bad. I had to buy Freon and then I paid for some other things. The controller also went bad while he was working so he had to replace that as well.

My air conditioning unit sometimes works and sometimes doesn’t. I filed a claim for it with American Home Shield, but the first tech who they sent couldn't do anything about it. He told me that he couldn’t fix Armstrong. I have told American Home Shield who the thermostat manufacturer was instead of the actual AC and they should have known. The tech took $75 and left. I called American Home Shield right after and told them to send me someone who can fix Armstrong. They said sorry and contacted another air conditioning company. That company then called me to schedule a time. On the phone, I asked the second company if they could fix Armstrong as I wanted to double check. They told me that they couldn't so I don't know why American Home Shield connected me to them. This was the second person company that couldn't fix my AC and American Home Shield still couldn't get the right people.

Our stove top burner wasn’t operating properly and I submitted a claim online to American Home Shield. The contractor that they sent was very knowledgeable, knew exactly what the problem was and took the necessary steps to order the parts and subsequently, made an appointment with us to come out and rectify the problem. Since then, it’s been fine and everything is working accordingly. It was a great experience with AHS and I’m maintaining my contract with them.

I had a good claims experience online for my hot water tank. It wasn't working and Just Plumbing Services got out after 48 hours. Their service was great. The experience with American Home Shield was terrific overall.

We noticed late in the winter that the vent fan's motor had frozen up. The temperature being cold, the attic didn't get that hot but as springtime started to warm up, we needed to get the vent fan fixed. I called in and it took about a week for All American Electrical Services to come out. The tech looked at it and said the motor had to be replaced. Then it took him almost three weeks before he came back again. Then when he went up in the attic, he said that he could not do the job because a roof joist was in the way. I would have worked around it though. He didn't do his due diligence when he came to look at it the first time. He never fixed it and yet we paid $75 to American Home Shield.

I called American Home Shield because my dishwasher was not draining. They then sent out one of the maintenance guys from the same company. He was able to find the issue with the unit and he told me that the unit was broken and can be fixed. However, he told me that it was 18 years old and that American Home Shield would not waste money to fix it. So he told me that it's better for American Home Shield to get a new one. American Home Shield did that and GE Appliances came and installed the new unit.

I just moved into a new place, so I had a few claims with American Home Shield and my most recent was the air conditioning unit. It was not working properly, both at the wall unit and the air conditioning unit on the roof was low on coolant, so they refilled it. They also replaced the monitor that controls the temperature on the wall. The contractor that was sent out was very professional. I would highly recommend American Home Shield.

I filed a claim over the internet when the evaporator core was leaking and although I’m old, I got through it so the website is okay. The Lennox air conditioner is only two years old and it had a factory warranty so all American Home Shield had to do was pay the labor. They did a good job and got it fixed. The contractor was good and friendly too. It was hot here but the unit had a little Freon in it so it worked okay to keep us for a week. We didn’t have to go to a hotel but they took about a week to get it replaced. Nonetheless, everything has been good since. The warranty is saving me from paying more money. I had to pay for the Freon and it was $300 altogether. But I would have normally called a local contractor and they would've repaired it but I would've probably had to pay $400 for the labor, probably more.

I submitted a claim over the phone to AHS because my AC went out. It was a really smooth experience submitting the claim. They just set up a time that the AC contractors were supposed to call me. The contractor called me and set up a time that he was coming out. I also told the contractor the problem over the phone and he said he thinks he knew what it was. He came over and it was what he said it was. He changed it and it was no problem. All done in about 15 minutes. He was great. AHS is a good company and it's good to have it. I will refer AHS to anybody.

I had a claim for my air conditioning unit and submitted it to American Home Shield online. The online process was great and it works very easy and smooth. It was a weekend and I was on a cruise when I submitted and I got an outstanding response time from them. But their contractor's contact with me was less than stellar. My boys were roasting at the house and I was trying to get them out here. But it was not necessarily the contractor's fault and it would've been better if I was in the country.

The air conditioning unit stopped working and you can’t live in Texas in the summer without air conditioning. I submitted a claim online with American Home Shield. Their website is very easy to use and the contractor that they sent was terrific. He worked hard and didn’t mess around. He wasn’t really big on chitchat which was fine. He told us what was happening and that he needed to get a part and that he’d be back. He came back the next day and he took care of everything. Since the repair, everything's been great.

I moved into a new community home and the hot water valve was leaking. I submitted a claim to American Home Shield online but I was concerned that the plumber wasn’t coming since it has been a couple of weeks. Then they sent a contractor to fix that and he was professional. While he was here, I asked him to look at another possible leak and he diagnosed a leak in the toilet. He had to cut into the drywall before he figured out that it wasn’t in the drywall, but he fixed the other problem. Overall, I’ve been pleased so far with the service that I've gotten from American Home Shield.

My central air conditioner went out and AHS set out a service tech. He said the coil would have to be replaced. He gave the option of replacing the whole unit because of the R-22 phase out and said that AHS would pay what the new coil and installation would have been, estimating about $1,500. I called a local company and they said that it would be about $1800 to replace the coil so the estimate sounded reasonable. I called AHS and explained the situation and they assured me that yes, they could give me a cash payout depending on what the tech reported and I could just buy a new unit on my own. So I had a new 4 ton air conditioner installed the next day.

Well, HVAC situation is a mess at this point. Not sure what will happen, but I have two HVAC units that both went out. (It's 100 degrees here in Florida!) Both are older units and the coils are looking very rough. I was just told that American Home Shield rarely replaces coils but will keep patching them up. Just paid $100 for the service fee plus $225 for freon for one unit and probably another $225 for freon for the second unit. Why American Home Shield won't allow the repair guys to check for leaks on this visit is beyond me but I was told if the unit stop working again, that's when they check for leaks. Kind of silly and costly for me to have to keep putting freon in them. Anyway, also was told that American Home Shield will almost never replace a unit. I have no idea what's going to happen at this point with my system.

I have been waiting for a cash in lieu payment for 6-8 weeks and every time I call, I get the runaround. I am either told that the check will be cut on the following Tuesday (checks are only cut on Tuesdays) and that I should receive it within 10-14 business days; or I am told that I have not yet accepted the cash in lieu offer and that I will need to speak with the relevant department. This is very unexpected given my prior experiences with AHS. I have filed 4-5 claims in the 10+ years I have been with AHS and they had always provided prompt reliable service and great customer service even when my problem was not covered by my plan.

My air conditioning broke on May 4, 2018. I called AHS to schedule a repair. My A.C. was 17 years old. The technician arrived and said it was fixable and needed a new circuit board on the outside unit called a frost board. Said it was easily obtained. Scheduled an appointment to fix. He sent a subcontractor who did not have the piece indicated. The subcontractor tried various fixes before coming to the same conclusion a frost board was needed and they had to order the part.

My electric went out on Saturday 6/23/18. I called American Home Shield and reported my claim. I was advised that I would receive a call within 4 hours. Did not receive a call so I called the electrician personally. Electrician said that all booked up and can not come until Wednesday 5/27/18. Advised that no electric at all and wife is permanently disabled and need power before then. Over 90 degrees in home and food spoiled. I called 4 more additional times on Sunday and was told that they can not help me because they are doing computer maintenance.

Do not waste your money. The contractors they hire are very unreliable. They do not communicate well. It took 2 weeks for a faucet to be fixed last year and after three weeks of waiting on my air conditioning this month they claim they couldn’t repair it and it was not covered by the warranty. This is not a reliable company. I Switch to them after using Home Warranty of America for three years because they were cheaper. I am going back to Home Warranty of America. They have more responsive, local, reliable contractors.

Garage Door Opener: This claim was denied and I was forced to purchase a new unit with my own funds. Here is why: the contractor they sent to my house to inspect the unit deemed the unit functional even though the remotes would not open the garage door. I purchased 3 new remotes, all of which were OEM (GENIE) remotes, no aftermarket junk, and none of them worked. However, because you could open the garage door from the button inside the garage, it was deemed operational. Now, what good is a garage door opener if you cannot open it remotely? This forced my wife, with our 6 month old baby, to get out of her car, go inside the house and open the garage door and then get back in her car and drive it into the garage. Mind you, we live in an area that summer temperatures exceed 110 degrees.

My a/c went out and I contacted AHS to file a claim. Technician came out the next day. 3 days later my a/c went out again (on a WEEKEND). I spoke to Jenny and Courtney who also live in GA and completely understood my frustration! Between the two ladies that I want to give a huge THANK YOU, I was up and running that same day!

I’ve called AHS for things and they pick us up and charge us but they don’t have people that will take care of the things. When my dishwasher quit working, I filed a claim with American Home Shield over the phone and it was automated. They were able to send the contractor, Ramey Appliance, out in a couple of days. They looked at it and said that it was a recall item and that the panel where the buttons are to run the dishwasher can start on fire. They said that they would notify the company but I’ve tried calling Ramey Appliance and I haven’t heard anything from them. So, I still don’t have a dishwasher. I asked Ramey Appliance if they would fix my disposal too and that I would just pay them while they were there and not as part of the claim. They charged me $75 but did not fix it and now, they’re not answering my phone calls.

American Home Shield arranged to have Academy Locksmith come in and change our locks on the new home that we purchased, which was a service that was part of the home purchase program that was set up. Academy Locksmith did a really good job and it was really efficient. AHS also helped us with getting our cable set up and that went well. The one thing that is still a little challenging for me is understanding what benefits we have with them. Part of it is because I haven’t read all the information they’ve sent. But as it was just new and bundled up in all of the home purchase stuff, it was not something that I had a lot of information on.

We got a prepaid policy with American Home Shield and it hasn't been very long but so far, so good. There were two little things that weren't functioning properly. I called those in then they sent the guys out. Everything's working great now. My policy is also good for a one-time change of keys for the doors so I had that done and it was excellent. The technicians were professional, Johnny-on-the-spot and right on time. They got it done and it works great.

American Home Shield’s website was very generic with little details and easy to use when I submitted a claim for some appliances that were not working right. The contractor they sent fixed the refrigerator and he had to come back to fix the microwave. He was quick and a gentleman. Since the repair, both have been working fine and so far, the experience with AHS has been good.

I've had American Home Shield for about four years now and so far, I just had two claims filed. And if the repair is scheduled, I work on the day so they'd come when I get out. When I submitted a claim to AHS recently, their reps called me right back and everything seemed to work out with them. The technician was very polite and courteous. I just got a new AC system last year and the technician said since it was new that maybe the Freon just slept out of it. So, they just had the maintenance and it's back working like normal.

I picked American Home Shield as my home warranty provider based on the reviews. When I had an issue with my pool motor, I filed a claim with them. But it took six plus weeks for them to agree on something and come to a solution, and after that all went well and smoothly. But the way that they operated the situation may have contributed to the delay. Whatever they put there did not turn out right and I’ve been in so many calls with them. They haven’t put my pool back and we’ve never used it. I was very upset and unhappy because it took them that long to address the issue and that's unusual with any home insurance company.

American Home Shield has done well. We had a refrigeration problem and an air conditioning problem and they were very quick to get us some attention. I call them by phone and talk to a computer and tell them that I need help with a particular item. Then they take it from there and assign someone to come to us. But the first person they told to call us for our refrigeration problem was out of Jacksonville and he said that they don’t come up here in Fernandina. Then AHS immediately got Sears on to it and everything went okay from there. They had to order the part for the refrigerator and come back a couple of times, but they came quick. We were pleased with the people that came and I just recommended AHS to a friend.

I had two claims back-to-back and I went online for both cases. But they were a week apart and when I submitted the second one, the website didn’t give me an option to say that it was a separate issue. It pulled up the previous issue. Otherwise, I had no problem navigating through the website. American Home Shield also has a quick response of calling you back.

Submitting a claim to American Home Shield online for the air conditioner was easy. They sent out a contractor who seemed very professional and did a good job. And the AC is working good now.

I’ve been using American Home Shield for a year and it was included with the purchase of my home. Their service is good and whenever I have issues, I go online to file a claim and a contractor usually contacts me within two days. We had one service for the air conditioner where they had a rude receptionist. But other than that, our interaction with the contractors was fine.

American Home Shield had their contractors come out on more than one occasion. The recent one was for the ice maker not dispensing, and my dispenser wasn't dispensing water correctly. I called and spoke to an AHS representative and I had a great interaction with her. She went through the procedures. She also told me about the procedures that they had to follow and how they would pick out a service provider for me, and if I didn’t agree with that service provider, I could pick out a different one, then if I have a lot of problems with that provider, I could either ask for the supervisor or I could ask to be switched to a different service provider. They have a list of providers.

My pool pump had gone out and there was also some leaking with the sand filter. So I called American Home Shield and they sent out Townley Pool and Spa, a local place here. They fixed the pump but the guy that was there said that the water leak and the filter wasn't covered under warranty, and then he just left. So I called back up to American Home Shield and told them about it. It was covered under warranty so they recalled the same claim and re-sent the same guy back out who had fixed the filter. So as far as what I put in the claim for, everything was all fixed up. AHS always seemed to be on my side. In fact, they had my back on that incident. Overall the experience with them has been fine. Having the warranty is worth it 'cause the motor for that pump is worth 300 bucks. Then they replaced a valve which probably would've cost me $700 if I had to pay for it myself.

I have American Home Shield on a house that I own and have tenants in. As far as American Home Shield getting someone out and taking care of the problem, it's great. They send out techs three to four days after filing a claim. However, the communication is not as great as I would like for it to be. Sometimes, it's hard to get the feedback on what's going on from American Home Shield. I filed a claim on the phone for my air conditioner. When I called to ask them what's going on, they told me that I have to wait until the technician puts something in. It's like they don't know what's going on.

I had my son talk to the contractor AHS sent because our A/C was not cooling. We would turn it on and it would sound like the compressor and the fan were coming on like they were supposed to, but it wasn’t cool. So the guy came out and he was fairly there for 30 minutes and it has been fine ever since. The claims process at AHS was very quick and it was very efficient because I've had a few over the past couple of years and it was never too difficult to file a claim. And the contractors were not too shabby. Usually, they are knowledgeable of what the problem is and how to repair it. I recommend AHS to everyone I know.

I submitted the claim for my refrigerator over the phone to AHS. The contractor that came was great and my refrigerator is still running since the repair.

When I submit a claim to American Home Shield, I do it online. It's a lot easier and more descriptive. Moreover, I work with a computer. Last year, my issue with them is that the wait time is way too long. Sometimes it could be 30 minutes, sometimes it could be 40 minutes. It was during summer and maybe a lot of people have a call with their air conditioning. But in general, the representatives are polite and professional. It's the contracts that are bad. I supposed to have a warranty that covers most of the cost of repair, it ends up I have to put a lot of money and making me question having a warranty.

Submitting an online claim with American Home Shield was good. Our recent one was for our air conditioner. The contractor was very helpful, and he then recommended some updates that we implemented. So far, the AC has been running good.

Our refrigerator was not cooling and then it quit making ice. I made a claim on the first of June. I'm very unhappy about the technicians. They started the first week in June, and I've been without a refrigerator for the last two weeks. And I've had four different technicians. Each one of them, when they come, they say, “The guy who was here before, that’s not what's wrong with it, and he ordered all these parts. I'm sending them back, and I'm ordering what I think it is”.

We have an old AC that is nearing the end of its service life and I bought the policy with American Home Shield for $600 so that if something went wrong with the AC, I could get it repaired and replaced. But because it's getting old is not an excuse for it to get replaced and I'm sitting around for five or six hours every day where it won't keep up when it's really hot and I won't be able to use American Home Shield's service to have it fixed until it dies. That means if it doesn't die in three years, I have to pay $600 a year just to keep it, so that when it dies, then I won't have to pay an arm and a leg to get it replaced, or I can just go ahead and get it replaced myself right now and be done with it. So I'm not really happy with that particular aspect of it.

The tech sent by American Home Shield from 495 Garage Door was a little late and I thought to complain about it, but he called, apologized and then he came. He asked me what the problem was, explained it to me and then said, “This is what I need to do.” And he did that. He managed to solve my problem and was fantastic.

Our air conditioner was acting up and I called American Home Shield and they sent someone out. He was real nice and he fixed it. What I liked about it is he explained things and looked over everything. It took time because it was outside and he also had to go up in our attic and it was super hot. He was an older gentleman and I went and offered him some water because I figured he was thirsty from being up in the attic. He wouldn't take me for it but he had some water out in the truck and that's okay. He got it fixed. He also had someone else after us but he didn’t hurry up. He just wanted to get both places done.

There was an issue with our outlet and it spread a little bit in my house. We were just having a simple problem and then all of a sudden, we lost electricity in the closet in our bedroom. We also lost all the plugs in our living room. We called American Home Shield to file a claim for it and they were very professional. When the gentleman came out, he was able to diagnose it pretty quickly and found the source of it. He said that the problem started from a location at the front door where there were three switches. There was one switch for the eve light, one for the light at the entryway outside and one for the motion light.

I had an AC problem where my roof was leaking, and so I had somebody come and check it out. Navigating through the AHS website was pretty rough. It doesn’t take you to where you need to go to find the answer. It basically just tells you, “We’re not available right now. So, you need to call this number.” Then you call that number and they give you another runaround.

Our dishwasher wasn’t working where it wasn’t shooting out the water. I submitted a claim for repair to American Home Shield and I did it on the phone. Everything was perfect with the claims representative and then Express Appliance Repair called me within about 20 minutes. A technician was out the very next day and it was awesome. He explained what was wrong and he fixed it. Everything has been perfect so far and I highly recommend American Home Shield.

My washer stopped working. I submitted a claim to AHS and it was a great experience. The contractors came out. They had to come back a second time because they didn’t have the part because the part was on order. And they came back the very next week when they got the part and fixed it. The technician did a great job and everything’s working just fine since the repair.

Our refrigerator quit working and everything has been good from submitting the claim. The contractors called me within the next day and scheduled. They came out twice and then tried to repair it but was unsuccessful. They said it was just not repairable. So they are replacing our refrigerator. It has really been a pleasant experience. It was the first we’ve ever had anything like this and it has really helped that a lot. AHS was amazing, very functional and family friendly.

I had a claim for my AC and the first contractor that AHS sent which was from some place in Austin told it would take two weeks before they could go out. So, I called them and said that that was unacceptable and I couldn't do it. The house is a rental house and the lady has six kids and it's hot there. So, they gave me this Arctic air conditioning and every time I look them up, I couldn't find an address or anything. I called the number and finally, they answered. I told the guy that their message doesn't even tell who I'm calling when it goes to the answering machine. And then it says, "Leave a message for" and it doesn't say anything. I left a message and hoped I'm at the right number.

I had a contract with American Home Shield for about three years and had no problems dealing with them. When I was gonna get ready to sell my condo, I went back with them upon the advice of my realtor. So, I had the warranty for a few months recently but eventually I cancelled it. I submitted a claim online for an older air conditioner that I have. It has a leak in the pipe that goes back into the home and every time we refill the unit with Freon, the Freon goes back out after a day or two. The air conditioning people put the inductor and said that the leak in the pipe was due to when the roofers worked on the roof. But I don’t own the roof, so I have no control over it.

We had a leak through our air conditioning vents but it wasn’t the air conditioner and I put in a claim a month ago to American Home Shield. Submitting the claim was smooth-sailing and the response was pretty fast. AHS sent out Air Pro Master and we asked their technician some questions about ventilation in the bathrooms. He had to ask his boss about that because he wasn’t too sure if that was part of the HVAC job so, there were certain things that he was not as knowledgeable about. He said he was gonna give us a call back with what his supervisor said but he never called us. I submitted another claim today because my water heater exploded this morning. So, that will be happening tomorrow.

When I had a problem with my AC, Total Care was the first group that was sent out by American Home Shield to fix it. They came to the house and did not do what they needed to do. They supposedly diagnosed the problem and they just changed the batteries in the thermostat. I had to call them back out because it still didn’t work. They did something a second time and it didn’t work more than a day or two. Also, I was charged for the repair even though they didn’t do anything. I had to go to someone else to try to figure out what was really wrong because what they were telling me wasn’t what was wrong. So, once I found that out, I called back. I was upset, but the person I talked to told me that they were gonna solve the problem and it’s gonna get fixed. And so, they did.

Whenever we raise the door in the garage, the door opener was making an odd noise so we called American Home Shield and they sent a contractor out and claimed to fix it, and it’s still making the same noise. And then I called about three months ago, they came out and fixed it, and it's still making a squeaky noise. I’m tired of paying $75 every time they come out and they’re not fixing it. If AHS can handle my claim, I would appreciate it and I don’t have to pay $75 each time they come back out. Nevertheless, AHS and their techs have been very nice. They always treat us right and I would recommend them to a friend.

My microwave wasn't working so I made a phone call to American Home Shield. The service was very good and I'm very satisfied with American Home Shield.

I first had Affordable Comfort and Construction come out in the middle of April. They checked everything and said everything was fine with the AC. At first it was blowing fine. It was good enough to get by. But that one week where I had called before the AC went completely out, I had family over and it was too hot. The contractor came out on a Friday to look at it but they said they had to order a part. They couldn’t get it so they had to come back on Monday to fix it. So I had to wait the whole weekend.

The air conditioning wasn't going cool and so I called in a claim for it to American Home Shield. The contractor who came out was really nice, thorough, provided insight as to what the problem was and then basically fixed the problem. The AC has been functioning very well since the repair.

After I filed a claim with American Home Shield for an AC issue, the repairman replaced the motor of the AC. Then I went out of town and my roommate never told me that the AC wasn't working right after the repair was done. It was past the 60 days after the prior service, so I submitted a claim with AHS online at first, then I called and asked them if I could have another repairman because the previous one had been out multiple times.

My washing machine wouldn't spin out. I called American Home Shield and they sent a contractor who was very polite, professional and helpful. He ordered the part and it took over a week to come in which I did not like. I couldn't do the laundry and I have three kids. But it wasn't anybody's fault and the washing machine has been working perfectly since the repair. The whole experience was pretty great. Try AHS out.

A tenant requested service for a plumbing issue. They said the toilet wasn't flushing properly. The claim was submitted to a property manager and I thought that when the property manager issues a claim and the claim is fulfilled, I should get a copy of that but I haven't seen anything from American Home Shield or the property manager. Other than that, the contractors who were sent out were good and knowledgeable. Everything's good and I haven't had any other issues so far.

The American Home Shield reps were courteous and they helped me every step of the way, and I was very happy. They have gone above and beyond and been more than beneficial. The contractor was a rough story because they installed the new air conditioner and they did not replace the inside coil. So, four days after it was installed it broke down again on the hottest weekend of the summer. I had to get a third party out to get us up and running until the fix was put in place. Now, though, it’s working as intended.

My washer wasn't working so I called American Home Shield to see what the issue was. Their rep was very courteous. They told me they would assign the problem to someone local that will set up a time to come and fix the issue. The contractor, Cooper Appliance Inc., was kinda busy and someone from their company came out after three days. I have submitted a couple of claims including one for my refrigerator and another for my washer, and they both had been handled by Cooper. I am in a small area and I’m not sure how many they service but it was okay. Their technician looked at the panel on the washer, explained what he thought might be the problem and had to reset it. The call was quick and he fixed the issue. I have had American Home Shield for a year here in Florida but I have used them in previous homes of mine and I've always been satisfied with them.

We were having problems where the pool was gurgling and it was making really loud noises coming from the jets. I submitted a claim with American Home Shield online. The website’s easy to navigate, although it would be a little better if I could give more details versus just choosing from a checkbox. I filed the claim at night and I received a notification immediately, who I have been assigned to. The contractor, Aqua-Brite, called me the next day and they had a technician out a day later, who looked it over.

There was an issue with my dryer and my ice maker. I called American Home Shield and they were very helpful. Their rep was sending me Mick's Supply and I told her not to because I had a bad experience with them. They came out to fix my washing machine and they ordered a part but never got back with me, so I had to call and redo it again. The AHS rep made sure that I didn’t have that company and I really appreciated that.

When our dryer went down, I called by phone to set up the claim and American Home Shield jumped on it really fast. They didn’t waste any time and it was done really professionally. The service was good as well. The contractor that came in was really friendly. He did the job and got it done quickly. The dryer has worked great ever since. It was a great experience to have as first-time homeowners and I’d definitely recommend American Home Shield to a friend. The warranty is definitely a great thing to have if you’re a homeowner, especially if you're a first-time homeowner. When you move in, you don’t have to worry about certain appliances in case they break down. Wondering what could go wrong is one of the biggest stresses when you buy a house. But having that security knocked a big chunk of stress off.

We went to make Easter dinner and we turned the oven on to preheat it. My husband smelled smoke so it must have been electrical, so we shut it off, pulled the breaker, and called American Home Shield. Submitting the claim was a really smooth process and the rep said she would have someone out. This was a Sunday and I was told I had to wait until the middle of the week, so I was hoping it will be a little sooner. Then, nobody came and I called and they said that we were on the schedule for the following week so I was not so happy about that. According to Home Shield, that was on Sears' end. They said they couldn’t control when Sears schedule it. But we confirmed the date with the young lady that I spoke with the day that I called it in. So I was positive it was that week I was told but I ended up having to wait another week.

My toilet and sink were clogged and I submitted a claim for it with American Home Shield via the web. Then, I got a follow-up email right away with the provider of the person in my area that would serve me. Then they gave me a follow-up call and made sure of the date and time I was available for them to come out and fix the problem. The guy came right away and he kept me posted that he would be a little bit late. He was very friendly and willing to take the least costly solution to the issue and was able to do that really well. I didn’t have to pay any more than what I had already paid which was the base service fee.

I went online and filed a claim with American Home Shield as our trash compactor wasn’t working. The process was very easy and then AHS sent their contractor, Greenway, who have always been great and done a good job. If they need a part, they don’t ever have it, so they have to come back with the part. The trash compactor has been running perfect since they were here. American Home Shield is a good program if the homeowner has older appliances. But if one has newer appliances, it wouldn't be worth the money.

When I called to put in a claim, American Home Shield sent out Aeon Blue for the pool heater and the individual that was sent out misled us several times. I told AHS that I never want to see them in my house again. It was a huge mess. I was told that this has happened many times. The technician would call and say that he has an emergency and he has to go out of town and that AHS would have to assign this claim to another vendor. The other vendor called me and they knew how it worked. They said Aeon Blue have done this five or six times over the last year because AHS always assigned it to them and I verified that with American Home Shield.

American Home Shield sent somebody out today to check on my air-conditioner. They sent a technician out here three times already. Someone was here the day before yesterday but I'm having a problem with the thermostat so today they’re sending a senior tech out from the same company, Christie Air-condition. Other than that, whenever I call American Home Shield, they sent someone out. I file my claims online and they contact me within 24 hours and have somebody set up an appointment to come out. So far, I’m satisfied with the service.

I’ve been using American Home Shield for the last four years and they've been very good. They sent some notes out about recommending to call the companies and do a pre-check for the air conditioning unit before the summer got too hot. I logged a ticket online and that was easy to do. The contractor took a couple of days to get here but when he came, he knocked on the door and did the check out, and all was good.

The entire house was backed up so I called American Home Shield. They sent Union Plumbing out and Sean was really nice but their estimate was too high. So I went with another company. The comfort of having a warranty is if anything doesn't work, they can fix it and although the contractor didn't do things correctly, American Home Shield sent a plumber out and did exactly what they said they would do.

Since I've had Home Shield in the last five years, I've had six different visits, including HVAC and plumbing work being done. It was a little difficult to deal with the HVAC person, but with a little push, Home Shield worked and supported me as the account holder and they straightened out the provider to do their job. On a different note, the plumbing in the water closet behind the toilet wasn’t filling up, so I called in and got the email about the plumbing firm. I got a call, and we scheduled the service. The plumber came by, took care of the issue and he did it well. I would definitely recommend Home Shield and I'm renewing with them. I'm very satisfied and since this was my second home now, it's my primary. It was very good to have peace of mind when I was 500 miles away from that home. If there was an issue, it could be taken care of quickly.

The ice maker was not making ice so I put in a claim to American Home Shield a month ago. The contractor came, fixed it and it worked fine but it stopped making ice again last week so I filed another claim. I did it online and it was great navigating the website. It took a couple of days for the contractor to come out and that wasn’t bad. When he got here, he explained what needed to be fixed as well as what needed to be ordered. The ice maker stayed fixed for a couple of weeks then it stopped working and the repair is still in process. A friend of mine had American Home Shield for 15 years and she recommended it. If anybody asks me, I will recommend it and I gave a few people the online AHS so they’re looking into it.

I purchased a condo built in '96 and the American Home Shield warranty was also given to me. A week later, the garage door doesn’t open. I called American Home Shield and the guy was very nice. He said that what they do is fix and fix and fix until they can no longer fix. They sent a contractor to fix the garage door and I paid $75. The contractor tried to do a few other things and oiled the garage door to make sure that it wasn’t so loud. He explained that it is an old system and with it, they’re gonna keep working on it till it no longer works then they’ll replace it. But he also said that I can buy a new garage door for $250 since I have to pay another $75 when he comes out again. And then if he has to come out again after that, it’s gonna be more than $250. So, it’s easier to purchase a new garage door. Nonetheless, he did a good job and the garage door has been working okay. AHS also fixed the air conditioner of which I paid another $75.

I had some problem with my sink so I called American Home Shield. A technician was sent out really fast. He was a nice person and he was fixing it professionally. The sink is now running good. Everything was nice. It was beautiful and perfect.

I have a main circuit breaker in the garage, and it kept popping every day literally. So daily, I had to go in and reset it. I went online and submitted a claim into the American Home Shield website and pushed it through. I had to follow up with them because it turned out it was not just one breaker that had a problem, it was three. So, it was considered three follow-ups. Speaking with their customer service was great and they were professional. I submitted the claim on a Wednesday, and they were able to get somebody out on Friday. The quick turnaround time makes the difference.

Submitting a claim with American Home Shield was very convenient. I installed the online app on my phone, submitted my claim and requested for service. And the tech from A GO Home Appliance Repair came a couple of days later. I had two issues. And the first one was for the frost thermostat, which was replaced. But the second one was the glass on the oven, and for some reason, it was rejected. Still, the technician was well qualified to do the job.

We had a leak and AHS replaced the garbage disposal. We submitted the claim online and everything was really smooth. My wife said it couldn’t have been easier.

Our upstairs AC unit wasn’t cooling very well and I filed a claim with American Home Shield online about four weeks ago. Navigating their website was easy. The technicians came within about 2 days which was relatively quick. Also, they were professional. They added a pound of Freon to the unit and it seems to have fixed the issue. American Home Shield has been very responsive and I would recommend this company.

My AC was not putting out enough cold air. I went online and submitted a claim to AHS. They were pretty quick. They set everything up, came out and fixed the problem. The Freon was slowly leaking out so they capped it off and then put the cap on so it would stay. And they didn't even charge me for the Freon because it's the older Freon. I'm a real estate agent so I knew which one to choose. AHS is one of the best home warranty plans that's out there.

When submitting a claim to American Home Shield, you are encouraged to go online but being an elderly person, I would rather have person to person contact. And so, it was difficult to get in to talk to a person but when I got a hold of somebody, it was a positive interaction and everything was good. The service provided by the contractor for the refrigerator was very good and since the repair, the refrigerator has been great. In fact, I recommended two properties to AHS yesterday.

There was something with the electrical box outside as there were about three rooms that wouldn't power up. I filed a claim online with American Home Shield and they sent an electrician not too long after. The service was great and I really appreciate the electrician. I was very satisfied. I will highly recommend them to anybody else that needs electrical service.

I've had several plumbers come out and one time was when my garbage disposal broke into pieces. I called it in and it seemed it didn't take very long for someone to come out. It was fine with the contractor and they located the problem and replaced it because a piece had broken off, so they knew there was no hope. I am very satisfied with American Home Shield and I recommend them. As a matter of fact, I mentioned it to a lady at my church. She said she called them and she probably started.

AHS was very valuable. We’ve used it a few times. The main reason we got it is because our air-conditioning system was getting to be old and we were afraid it was going to go. And the air-conditioning is fine so far. Recently AHS sent #1 R & R Electrical All Stars to fix my garage door opener. My husband filed the claim online and they got someone out in 2 days. The technician was more late than he thought he was gonna be. We live in Clermont, in Florida and it was far away from the previous one he had serviced. And it was like rush hour so it was okay. Other than that he did a great job and was very nice and courteous. We had sold the house and just getting ready to move. So for the few days that we were still there it has been wonderful because we’ve been having several little issues with the door opener and it was all very good.

My husband submits claims online and then he receives a call, whereas I still like to do everything by voice. It gives me affirmation and connection, and I like to explain things thoroughly. We’ve been having difficulties with the last couple of claims. Last time, we had to call twice for the washing machine because it wasn’t repaired and was actually worse. But afterwards, it was a quick clean fix. This time, we’re having a bit more trouble. We had done something with our pool and the light doesn’t come on now, which is major, especially at night. We like to have our light on for safety reasons or for company when we have our little nieces and nephews over. We don’t have very many lights out around the pool so the light is very important.

I submitted a claim to American Home Shield online for our ice maker that stopped producing ice and their site was very friendly. Then, they answered right away and it was excellent with their contractor. They came out timely and did everything they needed to do. He had to order a part and it was within a week before it was repaired. AHS' response time is excellent and the people they use are very knowledgeable. We've had a good experience.

We kept replacing light bulbs on our bathroom and it still wouldn’t work. I also had a light in the closet where the switch came off completely and the wires were sticking out. It was easy to submit an online claim with AHS and the technician who came out was very quick, professional and addressed all of the issues. He really took his time and explained about the lighting relative to the year that I purchased my home, and gave me some good advice on how to make some upgrades so I won’t have the same issue in the future. It was a really smooth and easy experience. And everything is working good so far.

Most recently American Home Shield sent somebody to check my refrigerator twice. From the last visit to send a new one it took 10 days. They said they need to replace it and yesterday they brought me a new one. The technicians were nice. I'm happy with American Home Shield. When I have anything, they help me always. Even the fees I pay is not too much. So always tell people about it.

The house didn’t feel like it was getting cool with our air conditioning, so we went online and filed a claim. Going through American Home Shield's site was super easy. We did it on a Saturday and the timeframe that was available for the contractors to come out was Wednesday. And when they came out, they were awesome, kind, and very respectful. Plus, they did what they needed to do.

An electrical outlet wasn’t working so the contractor AHS sent came in and fixed it. The contractor was very knowledgeable. It was really great because we got quoted from some big company they sent. This company had to do all this and that and literally it was one wire that he did have to come and fix on the side of the house to make all the electrical outlets work, so it saved us $3,500 to do an unknown.

I've been with American Home Shield for about two and a half years and I've found them to be wonderful. I’ve never had a problem with them. It's easy submitting a claim on the phone and they send people right out. We need the air conditioner here in Texas everyday and if something goes wrong, they send somebody right out to fix it. Everybody who has come out has been good as well so I’m a satisfied customer. My mom recently moved in and she probably did something to the microwave. It was on fire and never had that happened before in all the years I’ve been using microwaves. In fact, the technician said that food got under the plate and I never had that happen. But the technician was a very nice man and he repaired it. American Home Shield has good people working for them and they did a good job although I will say that American Home Shield will repair stuff but they might not replace it.

The Service Master Company d.b.a American Home Shield (the "Company") failed to reimburse me for costs related to replacing a broken garbage disposal that was covered under my American Home Shield contract. We were advised by the Company's agent on 6/7/18 that our garbage disposal claim was denied because, in the professional opinion of their contractor, there was a jam in the disposal caused by our negligence. The contractor did not see anything that might have caused the jam, but when he inserted his wrench in the disposal's underside, he found that the grinder was frozen. Therefore, he concluded that the problem was probably caused by a jam of our making. On that unverified basis, our claim was denied.

My AC broke down and I contacted the company, they sent a technician who told me there was a loose wire in the attic affecting my thermostat and I disagreed so they sent another technician who said the same thing but disconnected all the wiring to my thermostat. I got another company to fix this, called them to come to take care of the initial problem of the AC not working only to discover I have been blacklisted and they are still taking money from my CC. If this is not fraudulent, then I don't know what is.

After paying faithfully $96/month I filed a claim for a 80 Gallon hot-water tank. A week later a tech comes out (for $125). I'm told they will replace it but I'll have to pay and additional $450. Please note that when you are being sold on the service of a home warranty they stress how there are no other charges but the service fee of $125... that is a lie. But what's even worse is it took a month for the tank to actually get replaced. When I called in to get and update status the AHS rep would blame a department and or the plumbing company. IF you have problem with AHS then you just out of luck. There is no recourse to be heard or have your concerns resolved. In the end I've been $2400 (premiums) + $125 (service Fee) + $450 (up-charge paid to plumber) = total of $2975 for a hot water tank that I would normally pay $500 (parts and labor).

I've owned this house for two years and I've had five claims on different things around the house. American Home Shield’s customer service has been great and I haven’t had any problems any time I've ever dealt with them. When I called AHS for a claim on my AC, the company they sent came out the next day. The service guy has been out here before and he was a great person to work with so I told them that. He was a little bit late but he called to tell me he was behind and kept me updated on everything. Everything was fixed and it’s all working now.

I already got my welcoming letter and my refrigerator wasn’t producing ice under the dispenser. I went on the website straight into log-in and I was able to easily choose that I had a problem with my refrigerator, pay for it online and set up an appointment. However, AHS sent two guys who didn’t seem like they knew what they were doing. I understand it's trial and error, but they were dumbfounded and couldn't figure out the issue. They left saying they were going to think about it and then come back. I was unsettled, but a week later, I had to reach out to the company and find out what was going on. The gentleman I spoke to told me they ordered parts for the refrigerator and the two guys didn't tell me that. The guy I spoke to personally went out, checked the refrigerator, brought the part, fixed the refrigerator that day and it has been good.

My friend told me in February she used American Home Shield and they had replaced her air conditioner, the plumbing under her house and something else. Then I went online and checked AHS and filled out the information and got it started. And I was surprised when they were so willing to cover our air conditioner that didn't cool when we turned it on after the winter. We submitted a claim and they sent a tech out. The tech then wrote the work order and a couple of days later, sent a service guy out. He needed to wait on the part to come in and we had it going for two days. Right after that, it started being a 100 degrees here. It was amazing. The whole experience I had with them was nothing like I've ever had before. I didn't feel they were giving me the third degree about why I needed their service.

I submitted a claim to American Home Shield over the phone and their contractor, SAP Plumbing, did the job. The technician tried to do everything he could without having to cut holes in the wall. And then he cut as few as he could and used a camera to try to find everything, to not have to rip more of my wall up than he had to. He took pictures, showed them to me and explained everything. They found out that there was no leak even though we were hearing the water. Somebody had jerry-rigged some piping and it’s not causing any water damage. I think the people who lived there before did their own little fix-up there and it’s not causing any problems. The thing is, normally when there’s a leak, you can feel the difference in the wall because they get soggy or it gets warm. But there was never any of that, It was just weird. The technician told me that AHS was going to call me back to fix the two holes in the wall because that was covered.

The air condition wasn’t blowing any cool air so I submitted a claim to American Home Shield and it was great. The process was fast and timely, and I had no issues with it. The contractor came out and was on time. He was very informative, letting me know everything he was doing and what was going on. He added some Freon and adjusted some levels. I had to pay but it was a good experience. Now, everything is running as it should.

I have been with American Home Shield since November. So far, I only had two claims and I had a good experience with the first claim. I submitted it online on their website. The guy from Sears who came out was good. He showed up first thing in the morning and fixed my appliance. He's professional and knowledgeable. However, I'm going through a bad situation right now with a claim. I had called about my septic tank to get it pumped and that was a Sunday.

We had just bought a house and we've been told by our real estate agent that it would be a good idea to have the locks changed so that way, we knew who had the keys to our home. The week right after we moved in, I called in to American Home Shield and the lady who I spoke to about putting the work order in was very pleasant and efficient. I was told that it might take a couple of business days. However, within an hour and a half, someone had called me from where they put the work order in. Then, the locksmith was able to come out within two hours and change out all the locks. He was very courteous. He was also amazing like the company that sent him. The entire experience was wonderful.

The contractors that American Home Shield sends out are very courteous and as helpful as they can be. Though they are limited as far as what they can and cannot do, they seem knowledgeable about what they are doing, so I feel like I am getting a good professional. I typically submit a claim online, but sometimes I’ll call depending upon the situation. When the drain on my air conditioner was clogged and leaking water back into the garage, the contractors that came out basically unstopped the drain. Hopefully, it’s not gonna be a continuing situation. But they were able to resolve the issue and I would highly recommend American Home Shield to homeowners.

The igniter on our dryer was dead so it wouldn’t heat. We submitted a claim and it was very nice. The AHS reps have always been great and they're very helpful. The contractor came in, worked on the unit and said he has to order the part, which will be about seven days. Seven days later, my husband called the contractor and they said they can set us up for the next two days. They weren’t the friendliest group, but they replaced the igniter and got the job done. I like American Home Shield and we always recommend them.

We’ve been with American Home Shield for several years now and they’ve been very nice to work with. I usually file claims over the phone and the reps were very nice. We pay an awful lot of money and we've only used them for garbage disposal and for a fan that was not working. It took 72 hours for a contractor to come out the last time and it could have been faster. The contractor came in and checked the AC out. The fan was broken and they would have to put a new one in.

My air conditioner wasn't turning on and I filed a claim with American Home Shield online. The site is very straightforward. The contractors that were sent out were professional and wore booties. Sometimes they don’t but they were nice enough. The air conditioner is on its last legs, so I'm just kind of band-aiding it. But it has been working.

My kitchen drain was clogged. I submitted a claim online with American Home Shield then I got a follow-up email from them. I submitted it on the weekend and the tech, Kyle, came out on a Tuesday. He was very nice, took the time, and explained to me everything that was going on. He did it in one appointment and the drain has been working perfectly since the repair. I have recommended AHS to a friend of mine.

The AC unit stopped working but it ended up being a blown fuse caused by our commercial power provider. They had some device on the outside that the guy we bought the house from had installed. We submitted a claim online to AHS and the contractor was very professional and courteous. He got it solved and pinpointed in a timely fashion.

When my washing machine's door wouldn't close, I put in an online claim with American Home Shield and their online site was very easy to manage. The washing machine people were great. I also put in a claim for the air conditioner, and the AC guy had to come out three times before he figured the problem out. The unit itself was frozen and the solution he had, at first, didn't work so he had to come back. Everything's fine now, and I'd recommend American Home Shield. It's worth the investment.

We had a plumbing issue with the shower and I had to call American Home Shield to submit the claim because I’ve never been able to use the online thing. It never lets me go through for some reason. It always makes me call. Then I have to sit down trying to get through to someone forever. But the plumber who came out was the same plumber who had done a bunch of jobs that I had placed before. He's awesome so we always ask for him. But we had gone through three plumbers before we got him.

It was very easy to go on American Home Shield's site and to put stuff in. And I was called within 20 minutes which was amazing. I had the contractor come out for a two-problem reason and unfortunately, both of them were very easy, simple, and dumb. We just had the house power washed and something fell into the air condition but it made its way through. The other issue was a switch in the garage that nobody knew about. The tech who came out told us to do something and two minutes later, he was gone. So, there were no repairs needed and it was a couple hundred bucks for nothing. I was very happy with how fast the guys at American Home Shield were. I have them since January when I changed over from Total Protect which I had for years and submitting a claim with them was always a hassle,

One of the sprayer hose came loose under the sink so it was leaking all under the sink whenever you turned on the thing. The pressure was almost like the water was bouncing out of the faucet and that was my first clue that something was wrong. I submitted a claim with AHS and the contractor was out there the next morning after I filed, so I couldn’t be happier. The tech that came was very good and professional. He was quick to respond and he texted me me that he was on his way to another job but he could take care of me at the time if I was available. I said I was and he came right over. It was perfect timing. He fixed it in a few minutes and told me what was the problem.

My most recent claim with American Home Shield was for the water dispenser in the refrigerator. I submitted the claim over the phone and they were able to fix it. My experience with AHS has been fine and I would tell others to get it as well.

My fridge wasn't getting cold and one of the oven's burners wasn't working and the door fell out. I called American Home Shield and submitted a claim. I spoke with a rep and the interaction went well. They asked for the best time and then they submitted a schedule. It was quick and easy. Exclusive Appliance Repair gave a window, went out there and were great. They were professional and got the job done. That was the most important part. They fixed the door thing really quickly and for the fridge, they had to order a part and had that fixed the following week. American Home Shield is worth it if the new house you bought has appliances in it and you're not sure if they're gonna be functioning 100%.

My dishwasher went out and I didn’t have a problem with Home Shield. It was just a problem with the vendor that they sought out. One came out there and said there wasn’t anything wrong with the dishwasher. I turned it on after he left and put it on with the full cycle work and then it stopped filling up water again. So it never was fixed. I called Home Shield and they sent another service person out there and he saw it and he said, "We’ll order a part." It took a few days. He came back out with the part that they ordered

We didn’t have power to some lights and some other stuff and Preferred Electrical Services LLC came out and fixed that. We used to call to submit claims with American Home Shield but this time it was much easier to do it online. Everything went good when the technicians arrived. Everything they worked on has been great.

My washing machine broke and I needed to get it repaired. I submitted the claim by phone and did the automated system. Then I got a callback saying someone would contact me regarding my washer. The contractor that came was fine. The only problem was the contractor didn't recommend that the washing machine be fixed because the bearings went out. But American Home Shield wanted to fix it and started to order the parts for the machine. Eventually, the contractor had to call the service department to tell that they weren’t gonna fix the machine ‘cause it wasn’t worth their time. It took two weeks for them to figure out what they wanted to do, either repair it or replace it. And they finally did it, but two weeks later, I’m still without a washing machine. I had to go to a wash house to wash my clothes, which was unusual. I haven’t done that in years. But I’ll get my washing machine next week. I just got in contact with the person to deliver it.

About a month and a half ago, I called American Home Shield about my icemaker that had stopped working. They said that Airboss Mechanical was gonna be the contractor that was gonna be dealing with the case. They should be reaching out to me within 24 hours. But Airboss Mechanical has been late on contacting me within 24 hours. I’ve had a difficult time getting a hold of them throughout the process. Eventually, they came out and they looked at the ice maker. Their technician said he would order a new part and he did. Then they came out and fixed it. He then said to wait for 24 hours and it should start working. But it didn't start working, so I went to American Home Shield and I put in on the ticket that it wasn’t working, that I needed to reopen the ticket. They sent me a text saying that Airboss would be contacting me within 24 hours.

I filed a claim with American Home Shield for my water heater online and the website is straightforward, easy to navigate and put in your information. The water heater was making a loud boom sound so clearly we knew that something was wrong and then all of a sudden it stopped giving us hot water. So the technician came out and said that, "Oh, because of a connection of something on top of the water heater, debris got in there and that's what causes the water heater to malfunction" which didn’t make a lot of sense to me. That’s all the details he gave me.

My garbage disposal wouldn’t disintegrate the foodstuff and it wouldn’t go down. I submitted my claim with AHS online and their site was very user-friendly. The contractor who came was prompt and very courteous. He was also very quick in diagnosing and fixing the problem. The contractors have been great but American Home Shield itself sucks. The disposal was my third rodeo with AHS. And it seems as though they always try to fix the problem, but if it's a very high-dollar item, they make up excuses and don’t wanna do it. There's never a replacement and it's always patching something up, patching it up, and patching it up. And if you belong to them for a while and have given $59 every month, by two years you can pay for several items.

We had an issue with my dryer. The tub wasn’t spinning and drying the clothes. It needed a new belt. I called AHS on Monday. And it didn't take them long to get somebody out here. They called me back pretty quick too. I didn’t even have to call them and ask. The contractor was also very efficient and he found the problem right away and fixed it.

When I called AHS the first time, a rep gave me a list of contractors and told me that I could pick off from that. Once I found a company, I discarded that list. However, that company never came and never called back. Finally, AHS cancelled the order and set me up with someone else. Then I called in and told the lady that the first two vendors referred to us had a terrible rating when I googled them. It’s my house and my stuff, and I don’t want someone that doesn’t know what they’re doing or has bad ratings coming out and working on them. So I asked her to give me the list of people that could do the service. But this time, the lady said that they do not give out that information. She then said that I could contact the companies on my own, but they would only cover their list of providers. I told her that I understood that, but I just wanted to pick which contractor from their list to put me with.

I had an air conditioning unit that broke down in our second home and I reported it to American Home Shield. They had someone contact me right away. But the service got delayed because of me as I couldn’t get out to the second home immediately. The contractor worked with me on the timing to get there. Then, the technicians came out and were on time. They also showed me what the problem was and took care of it in a hurry. Now, everything has been running very well since the service. People should definitely sign up with American Home Shield. I’m very happy with their service.

I was satisfied with American Home Shield. We had a leaky shower and they sent a very polite contractor with very good communication. It took quite a while to get the leak fixed. It could have been handled much faster but I am sure that American Home Shield is the one that is delaying things because they need to approve every little step. But I was very happy with the contractor.

When my heat pump went out, I called American Home Shield and the rep was very professional and straight to the point. They sent an agent out and he diagnosed it and American Home Shield took it from there. But I didn’t care for the first one that came out. AHS sent a backup person to come and take a look and so, the second one came and reassessed the claim. I explained to them and they talked with AHS. They put a brand-new unit and the performance has been great. AHS is the best in the market and I’m gonna stay with them. It was a satisfying experience, they were easy to deal with and I’ve recommended them to a lot of friends.

When the compressor of my air conditioning unit went out, I submitted a claim for repair with American Home Shield online. Navigating through their website was easy, but trying to talk with somebody sucked. There was no chat line on there and a lot of the questions that I needed to ask weren’t answered, so I had to call and when I did, it took at least 45 minutes to get a response. Then, nine times out of ten, the people who answered the phone didn’t speak English very well and I had to repeat stuff over and over again.

American Home Shield was recommended to me by a couple of friends and relatives and I've had them for 9 months. The furnace was not working and the contractor American Home Shield sent came and checked it out. It was just a minor problem so they went ahead and fixed it. The contractor was great and I would recommend him to anybody. That was my first experience with AHS and they handled everything professionally. So hopefully I won't have any other problems but if I do I'm sure they'll handle everything okay. I recommended them to my friends and my family.

My microwave wasn't working so, using my phone, I submitted a claim online and put in some information. American Home Shield sent a technician to work on my microwave and he said the transformer blew up. He replaced the transformer but after about a week or two, my microwave never worked again. I was travelling and my family never told me. When I came back, I decided to follow up on that and AHS said the warranty for six months had already expired. So I had to pay for another $75 and the tech came to look at the microwave. He said a fuse blew up. When the new transformer was put in, there was also a change of fuse.

We've filed five different claims with American Home Shield. We bought a 20-year-old house in Charleston last summer and the air conditioner is gone. American Home Shield has been extremely responsive and very good in sending contractors out. But with the people that they hire, it’s always one thing breaks and then something else breaks. For example, they replaced the switch, and then the next week, there’s something else that goes bad. When they go there, they do a patchwork and put a band-aid on a dam that’s falling apart. Also, American Home Shield sent different AC companies and some of them didn't even have a telephone number to call so you can't talk to them and discuss. It’s between the AC company and the insurance company.

We purchased AHS for our 30 year old home three years ago. Consistently, every summer one or both of our ac units blew out a compressor or had a freon leak. On 6/10/18, our downstairs unit started making loud banging noise. It was cooling fine but obviously the noise was a concern. Technician from Iceman came out on 6/12, proceeded to disconnect the breaker because the coils were frozen and turned the ac to “heat” to “warm the coils”. He failed to advise our adult son what he had done and just said he would return Fri to finish the job. When we got home, the downstairs temp was 98. Ouside temp 106. Fri Iceman was a no-show and AHS claimed their network was down so they couldn’t address our concerns.

I have had a home warranty with AHS for 12 years now. Up until yesterday, I would have recommended the product to friends and family. I will no longer do this. Our AC broke in 90 degree weather, and it will take a week for a service contractor to even come out and look at it. I spent half a day chasing down the service request to get a contractor assigned, and was told several different reasons why it was assigned, was not assigned, could not be assigned. In the interim, the service provider could not book the appointment, and was filling up and pushing ours out.

Contractor ATR General Services has been out to our home three times. The initial visit was May 5, 2018 (45 days ago), attempting to locate leak(s) in our air condition unit. Every time I call to schedule a follow up appointment my call goes to voicemail. On one occasion they returned my call on a Sunday (a non business day for them). Per Yelp this company has a 1.5 star rating. We purchased our home warranty from American Shield trusting they would vet all their contractors. Our unit is 30 years old, something this old cannot be patched up anymore. There is a leak the ATR General Service contractors cannot find -- why not replace it! The customer service rep was helpful to an extent. During our call the rep yawned which give the impression that she was tired or my compliant bored her. I will not be renewing our contract with American Home Shield.

What a joke. My ac air handler unit is 30 yrs old. (They don't sell the coils for it anymore) so they want to replace it for an out of pocket expense to me of $1200. The ac unit is 20 yrs old. So if I fix the air handler unit then the compressor goes out, which is on its last leg, that will be another nightmare with AHS. Instead of doing the common sense and good business practice of replacing the whole system they want me to cough up a ton of money instead of them replacing a unit that is only going to cost their customer money time and time again. I have requested a cash out on this and was (unofficially informed they may offer me $400 to $500 to pay it out) when if I have to pay a new air handler unit it's at least $2000 with labor etc.

My AC unit wasn’t working so, I filed a claim with American Home Shield online. It was very simple submitting the claim. They took the money out and someone contacted me immediately. The contractor they sent out was Cutting Edge Total and they were very professional and efficient. My AC has been working fabulous since the tech came out. It has been phenomenal working with AHS. They are fast responders and I will continue to do business with them. Also, I will express to my family and my friends how good AHS is.

The air conditioning stopped getting cool. I've talked with American Home Shield's reps to confirm the issue and the schedule when they'd come out. They have always been good and courteous and it was always the same contractor that comes. He was very professional and came within the same day I requested online. The contractor did a whole analysis on everything, looked at the problem, gave some suggestions on how to fix it and ordered the parts. And when the parts came back, he promptly returned and fixed the air conditioning 'cause being without air in Florida is kinda hot, so he was always present. However, it took a couple of visits because there were other issues with the unit but the contractor saw it through completion.

There was a problem with one of the toilets that just kept running because it needed a new seal and a new lever. It was not a complex issue but something I couldn't fix, so I submitted a claim for it online with American Home Shield. Then I got a phone call but someone canceled it the first time. When I resubmitted the claim, the contractors got here the next day. They were terrific guys. They're always timely and very honest.

I've used my AHS warranty quite a bit. Though everything was good with the house when we bought it, all of a sudden there was a problem here and there. One time, my pool pump stopped working. I called and put a work order in to American Home Shield. Thereafter, their contractors came out and fixed it. Still, submitting my claim to them online is easy as I don't have to wait for somebody to pick up. They send me a confirmation text afterward to let me know that someone has gotten my claim or when their contractors are coming out.

My water heater had a hole in the bottom and it had started leaking. We had to have our water heater replaced so I contacted American Home Shield and the online submission process was easy. At first, they were gonna have the contractor come out a few days after I made the claim. But we turned off all the water to the house and we didn't have any water, so we expressed our concerns. American Home Shield got somebody here local who were great. They responded really well and we really like them. There was a little water damage in the room, so we wanted to replace some of the wall in there but we don't have the time to do that. Other than that, the water heater has been perfect since.

I was having a problem with my icemaker in my refrigerator. I went online and let American Home Shield know that I had a problem with it, and the process was quick and simple. The contractor who came out looked at the icemaker and ordered a part. And then, he came back when the part was in and he put it in. My icemaker is working now. I'd recommend American Home Shield.