American Home Shield Reviews

We have had a home warranty with American Home Shield since 2006. At first, we were satisfied with their service. However, over the last couple of years, the annual fee and fee per service has consistently increased. At the same time the quality of service has consistently decreased. It appears they are contracting out to the lowest bidder and these third parties couldn't care less about our business and make no attempts at customer service. The quality of the work is poor and communication is downright rude.

The hot water heater for my home broke down. I called AHS in order to file a claim. The technician came out in a timely matter. I get a call from American Home Shield stating that it was going to cost me $990 out of pocket but that they would pay to replace the unit. I'm paying $600 a year for this service over several years and have only filed one claim and I still have to pay $990 out of pocket? Regardless I asked if I could have an itemized receipt as to what each of these out of pocket cost are and exactly what the hot water heater itself cost as well as the parts and labor.

I have had some of those nightmare repairs by mom and pops contractors that have no clue how to do a "good quality" repair. Washer had a door switch issue in April and it is down again in June. The technician they sent cobbled together a switch from parts since he did not have the correct one. So yes it lasted a total of 3 months or less. Next an electrical repair - main breaker overheating and tripping. Loser electrician tightens connections and guess what... Still tripping on hot days the AC is running hard. American Home Shield uses complete loser contractors in my area. They should not be trusted for any type of quality. Garbage, garbage and garbage!!! Etc!!!

My renter called and said that the air conditioner wasn’t cooling the house. American Home Shield takes care of my rental house so I called and told them I needed a service call for someone to come and check out what was wrong. When the contractors got to the house, they found that the outside unit was not performing because it was old and the AC upstairs wasn’t doing a very good job either. So, American Home Shield replaced all of it. My renter said the contractors did a very good job and were very thorough. I was very pleased with the work done and I was extremely tickled because American Home Shield treated me good. I will continue to use them for my rental house and I also tell other people about them. They are the best and are adept at taking care of these problems.

The AC wasn't cooling. I called American Home Shield and submitted a claim and their reps were able to assist me right away and find my account number. They really took care of it and booked the appointment. I also got a text message about the name of the company and the day after I filed the claim, the contractor called me to make an appointment. The contractor who then came was very friendly, understanding, compassionate and informative. He didn’t belittle me as a woman. He just made sure that he explained what to do. He showed me what to expect with my air-conditioner and to pay attention to certain things about it, especially the filter.

I'm very satisfied with American Home Shield. I called them for an electrical wire issue with our air conditioner and their claims reps did good. They are always great when I get ahold of them. But on some days, it is difficult to get ahold of them. I also have another complaint. AHS sent two different people to work on my garage doors. The doors both go up and go down when I push the button. But when it goes up, the chain rattles against the metal thing and it makes a very loud noise. Then the other side won’t stay on my opener and I’ve had the technicians out here a couple of times. The light is also blinking inside so I changed the bulb of one of the lights thinking the bulb was out. But the bulb won’t come on.

We had a leak in the bathroom shower that couldn’t be stopped. We called American Home Shield to submit a claim for repair and the interaction with the claims rep was pretty good. The contractor they sent, RK Plumbing and Heating, was a good company and the interaction with their plumber was good as well. My wife showed and explained to him how the shower leak was and he said he had to get a part. Everything has been operating really well since the repair. The plumber said that if there was anything else, we’d have to go into the closet and there's a place there where we can get to the shower outlet. But he did all the repair from the front and it was simple for him.

I call American Home Shield when submitting a claim and they've always sent somebody out. Whatever company they have contracted comes out right away. I stay with AHS because I don’t like to have problems. I like my things to get resolved and I like to be able to call. I don’t like to have to be calling them back. If I gotta be calling back a service repeatedly to do the same work because they're not coming out, chances are that I won't stay with them. That being said, my most recent claim experience with American Home Shield was good and the contractor came in a timely manner. However, I need to call them back because the fridge is melting the ice. That was one of the reasons that I called them out. The icemaker was making ice but at the bottom of the freezer where it shouldn't be. Also, it wasn’t making the ice solid so I have a bit a puddle where I get the ice from.

A lot of hot air was coming out of our AC unit. I called American Home Shield's 1-800 number to submit the claim and they were able to answer all of my questions and email me the information for the dispatcher. I received a call within a day where the contractor was scheduled to come out. The contractor came and the service was done very well. I would recommend that AHS use that contractor as much as possible. He’s very professional, got the job done quickly and timely, and he was helpful. Since the repair, the unit has been performing well.

I had an AC that was running but no cold air was coming out so I called it in to American Home Shield and they had someone call me back. The contractor called within an hour and scheduled the repair for the next day. They fixed the AC and it is working now. I've had their service for seven months now and the AC issue was my third claim. The first one was for the water heater and they weren't able to cover it. Nonetheless, I had a great experience with American Home Shield.

My wife is not a computer-oriented person so she always talks to the people at American Home Shield when submitting a claim. She likes to talk to people and say exactly what the problem is. But we’ve had a little problem with American Home Shield. When my wife had a problem with the oven, she had somebody come out through American Home Shield but he couldn’t fix it. So he said he had to get a part and after about a week, he finally came back. The part worked but the problem was the proper heat couldn’t be maintained. He said, “I guess all the ovens are supposed to work within a range of 10 percent.” In other words, if you set the oven to 350, the temperature can be down to 300 and it would show that it’s supposed to be at 350. My wife wasn’t very happy about that one.

I've been with AHS for about three months now. I recently submitted a plumbing claim and I got a response quickly. The contractor they sent had to replace the thermostat and some of the parts inside. He was great and he did a really good job.

When my dishwasher was totally dysfunctional, I submitted a claim to American Home Shield. I’ve filed claims before and sometimes I get a little resistance on it. But now, they were willing to work and we had an agreement on how everything’s going to go and everything went smoothly. It took them two days to send out a contractor. The contractor looked at the dishwasher and came out with a game plan. They discussed with me what was going on and what the possibilities were, and I told them what my concerns were, and they were very open to the fact that we could work something out. It was an excellent interaction. We ended up buying a new appliance and American Home Shield did a deductible, so it worked out good for both of us.

My faucet was leaking and I filed a claim for it with American Home Shield but they were closed on the 4th and the 5th. They called me though and the repair is set up for tomorrow. One time, I had an oven problem and they replaced that oven for me. However, the wait time when I call in is 40 minutes but AHS is a good company, overall.

The air conditioner's drip pan which is located in the attic was not level and when it was getting full, it was tilting and not being able to drain correctly. The first time I had the problem, we were on vacation and when we came back, the ceiling was soaked right over my son's bedroom. Also, the water seeped through the fixture so we got in touch with American Home Shield. We submitted the claim online and they had Affordable Air Conditioning come out. The contractor had to put Freon and did some things that were not covered by the warranty.

I recently submitted a claim online with American Home Shield for the icemaker in our freezer which wasn't producing ice. Their contractor called the same day we submitted the claim and made an appointment to come out. Then, they came out and figured out what part they needed. They came out a week later and finished fixing the icemaker. The contractor did excellent service and the icemaker has been working perfectly since the repair.

My refrigerator ice maker was not working and my washing machine would start over after it ran through its complete cycle and wouldn't shut down completely. I submitted the claim online with American Home Shield and I was contacted promptly the next day by the repairman. The guy who came replaced the ice maker and that immediately fixed the problem.

After I submitted a claim online, I called American Home Shield to see if there was any local contractor because I had seen that the one they picked was from about 45 minutes away from me. They said that everybody else in the area was busy and that was what they could do, and it worked out fine. The contractor from Cook-Craftsman Enterprise came out for my electrical issue and he had to get a part from Oklahoma City. That was on a Friday and he came back on Monday and fixed it. He was very polite and everything was fine.

American Home Shield charges double for a service call than what I used to pay to my previous home warranty and I still need to see if it's gonna be worth it. The most recent claim I had with them was for the dispenser of my icemaker. I had them send someone out and the first guy who came didn't ask many questions and just told me that the issue was not under warranty and he wasn't gonna fix the unit. But then it turned out that the problem wasn't the warranty and he had the part that has fallen off, he just didn't bother asking me.

We just love American Home Shield. We've been with them for approximately two years and we’ve had a few contractors come out. One was Gator Plumbing and we would never recommend that company. AHS took care of the problem and sent Boyd out, who took care of everything very well. Also, when the shower did not work and the flow of the water would not come out of the showerhead, the guy who came was very accurate and thorough. He did the work and did a good job. We submit claims over the phone and AHS usually answers quickly. Sometimes, if they’re busy and we had to wait on hold for more than five minutes, we're really surprised.

I just moved into the house and one of the faucets was loose upstairs. There was water leaking around the faucet to my washer downstairs and there was water dripping out of the draining pipes for my air conditioning unit, so I had someone look at a few things as I was moving in. With the AC, there was a faulty connection and the way that whoever touched it last had the PVC connected to drain my air conditioning unit didn’t have the PVC joined correctly. The contractor tried to fix it but said that he didn’t really wanna do much more because it was not under what he was protected to do. He gave me instructions on what to do like what I could try if I wanted or what else I should do. I ended up using his advice and I got to fix it by myself, so it worked out.

We came home one day and there was some water in my garage. Though the water heater didn't blow out, something was leaking water. I filed the claim online to American Home Shield and got an immediate notification that they would be taking care of it or that a water company would be reaching out to me soon. I went ahead proactively and turned off the breaker to the hot water tank to disconnect it from the water line. I also drained it to try and mitigate any further damage. But then, 16, 18 hours later, I still haven’t heard from anyone. I called American Home Shield and asked them if I could use a different plumbing company ‘cause I had used one from them say six months prior and they were much more responsive. But then, they said that they had to give their contractor 24 business hours to respond. 24 business hours is like three days and I’m not waiting three days to get my water heater serviced.

I'm not satisfied with American Home Shield anymore because a lot of stuff wasn't covered. In fact, I'm getting ready to let them go. When I had a plumbing issue, a tech from Right Way Plumbing came here. I told him where the drain was but he didn't want to cut the little space out to drain it. So I had somebody else. Also, I had my AC unit put in 2012. I knew the cord wasn't new and they should have changed it out but when I had another company to look, the cord wasn't changed. So, I had to get another cord, which cost me some $800. And then, they wanted me to pull out $950 out of my pocket for Freon. They were not doing what they were supposed to do.

The sink was leaking and the tub’s valve was not turning on. So, I filed a plumbing claim to American Home Shield over the phone and the claims process went well. When the contractors came, they were straight to work and we had a good interaction. AHS put two different people for the claim and they came on different dates. The sink person repaired it on the same day while the contractor for the tub had to do it three times. I called AHS to tell them that the tub was still not solved and a contractor needed to come back. It took them two weeks to repair the tub. Nevertheless, after the contractor fixed it, the tub has been working. Although it turns off by itself once in a while and I'm not sure if I should still be concerned about it or not. AHS has been good and I would recommend them. But they should also consider asking if everything is working good or if there is a need for another person once the contractor did the repair.

We had no hot water, so we submitted a claim with American Home Shield. I never received a scheduled time from the actual company, so I ended up calling them. It said to wait 24 hours, but I waited for 15. I really wanted hot water, so I called them and finalized the appointment. I didn’t like that part, but the two guys that came out were awesome. I absolutely loved them. They showed up early and they were great people, and they talked with my terms, non-plumber terms, so I knew what they were saying and it was nice. We got hot water and it's been perfect since the repair. American Home Shield is good.

Everybody at American Home Shield has been wonderful. Our most recent claim was for the air conditioner and the technician was absolutely great. He drove up, talked to me about it, and fixed it within a few minutes. He was very professional and excellent. We just moved into this house and he was one of the best I’ve seen as far as servicemen who had to come out here. We loved him. I got AHS when I bought the house and I will keep it forever. I’ve had really good luck with them. It was the second time that something had gone out. For the two appliances that I’ve had problems with, it would have cost me $1000 or more to get them fixed like they are today. I called AHS and it had been taken care of. It worked out really well. AHS is a good service and it’s worth it.

I went online to submit a claim with American Home Shield for the air conditioning problem. The AC unit would just come on for a little while, and then it would shut off. Also, it would run but it wouldn't cool. AHS called somebody out and then I called the contractor and told them what was going on. The contractor was out there for 10 minutes but then he said that the AC was working fine. Luckily, I was able to fix the AC myself 'cause the contractor wouldn’t come back out. I submitted to the AHS website about rating the people and stuff that I did, but I never heard back from them. On the other hand, AHS had done a good job on the first claim I had. My pool heater was messed up and they fixed it. The people that came out were awesome. I'm pleased with my experience with AHS and I would recommend them to others.

My recent claim to American Home Shield was for the AC that wasn’t working. I usually submit my claims by phone as I prefer to speak to people. But I had a problem with the person from Total Air Care who made the appointment. The appointment was supposed to be in the morning and they changed it in the afternoon. They didn’t even let me know until I had to call in to check out what was going on. They told me the manager changed the appointment on his own without telling anybody. But they were a great contractor and the service guy did a good job. He told me step-by-step what he was doing and he also apologized for the appointment, which wasn’t his fault. He was very professional. The AC is working great now and it cools down a lot quicker.

My experience with American Home Shield hasn't been bad and the interaction with their staff has been fine. However, the thing I don’t like about it is that if I have a problem, I call them, and AHS doesn't wanna commit to saying that they're gonna cover it unless somebody comes over there. And the problem is that if somebody sets foot on the property, then I'm committed to the deductible. Anytime I've called them up, I've always tried to be very accurate with what's going on. The specifics with them is vague on what's covered, so it's always a hard race just a bit when somebody comes over.

I filed a claim with American Home Shield for my garage door opener. Then I got an email saying that the contractor will be here at around two o’clock. A little while later somebody called and said that the guy is running late, that he had a problem, and that he would be here at the latter end of our appointment. At around five, I called and he said that it took longer and that the guy was on his way and that the guy would call me. I heard nothing and I tried calling again and he didn’t answer. I called American Home Shield and their rep talked to the guy in the office who said that the guy was on his way.

The reps I spoke with when I submitted the claim on my wall over that totally went out were very professional. They seemed concerned about the issue and they tried to get someone out here as soon as they could. The contractor came out quickly and they took care of the problem. There was a part that needed to be ordered, and they ordered it, and then they got the unit fixed promptly. The contractor was a very nice guy. He was very professional, too, and very friendly. He seemed to be very knowledgeable and he did an awesome job. American Home Shield has also been pretty good about taking care of whatever charges that needed to be taken care of. It was an awesome experience. It was one of the better ones I’ve had.

I have new a new toilet but I don't think its design is all that great. It's supposed to be energy saving but the flappers were offset and it needed a new one. I called American Home Shield to submit the claim. They sent me notifications thereafter and scheduled the appointment with the contractor. The contractor then sent me texts when they were on their way. I had the same guy twice since he had to order the missing part and come back. He was really good. He came in, did his job, explained things and had me sign something. I've had AHS before when I lived in Diamond Bar. When I moved out to my current location, I had another company and I liked AHS better. They're professional and reliable.

American Home Shield's website is straight to the point and it works fine for me. I’m familiar with it. I know how to log in and there’s a good chance for me to submit claims. I filed the claim online when the AC unit wasn’t cooling properly. I had a contractor out here within two days and he was really personable. He knew what he was talking about and what he was doing. My problem was fixed pretty fast and he was on his way. It was a great experience and everything has been fine since the repair. Kudos to everybody in the whole process. I recommend American Home Shield to anybody. My father-in-law told me about it and I kinda pass the information along. It’s been a dependable and useful service for me. It’s something that most homeowners truly need if they've been in their home for more than 10 years.

Our furnace would not ignite, and my experience submitting the claim with American Home Shield was great. The contractor who was sent out was really good. Overall, my experience with American Home Shield has been really fantastic. And my home warranty is transferable, too.

My gutters need to be replaced before the rainy season comes back. The water that was supposed to go down out of a drip pan down a drain tube all the way out to the side of the house doesn't drain safely into the yard. It was leaking out of that area. I’m a do-it-yourselfer but since I have American Home Shield I used it and I’m not terribly pleased with my experience. They worked really great with my work schedule and mechanically they did a fine job but they were in such a hurry. They didn’t stay long enough to make sure everything really was good to go. It was just go out, fix the one problem and walk away as quickly as possible before you see another problem. That was kinda how I felt in the end.

The clothes washer's pump stopped working. It would cycle through and there was a switch that was broken. The contractor who came out was very nice. He presented his ID when he arrived. I was at work so I had my mom come by while the guy was at the house. He called and asked me if he could proceed with the repairs. I gave him my permission to go ahead and fix it over the phone. He explained to me exactly what would happen if he was able to fix it and if not. He also gave me a couple of options. Overall, he did a good job and the washer works fine since the repair. I would recommend American Home Shield. This is the second time I used them and both times it worked out.

American Home Shield has always been good to me and I would recommend them to anybody. When one of the motors went bad in the air handler, I called it in. The rep was very courteous and he gave me my confirmation number. The contractor they sent out was a very good company. They were courteous and they knew what they were doing. They did everything they possibly could to get the job done as soon as they could. The air conditioner works fine now.

I submitted a claim to American Home Shield for my refrigerator. I did it over the phone and the representative I spoke with was very pleasant. They sent someone and they fixed the issue. The contractor was professional, courteous and explained to me what the issue was. The refrigerator has been good since the repair.

We've been with American Home Shield since we moved into the house at least six years ago. Recently, our AC was not blowing at all, so we submitted a claim for it online. We put it on Friday night and the contractor, Hansen Mechanical, said that they'd be here on Monday. But they didn't show up until Tuesday at 7:00 PM. Then, after 10 minutes of being here, the tech said he needed to order a part. A contractor had been out a month earlier and they said it was a bad capacitor. They put that in and it lasted for three weeks. The person who came out this time said that the fan was bad and it was what was blowing the capacitor. They also said that it should have been replaced the first time.

Submitting a claim with American Home Shield has been good, but it’s not always consistent. I’ve called a claim in and done it online. But sometimes, I had to wait a long time on the phone. When we had electrical issues, the contractors that AHS sent out had to come out and fix it. The person was not able to fix it the first time, so the owner came out several times.

I called American Home Shield to submit a claim for an electrical issue. The rep I spoke with was great and the contractor solved the problem promptly. I'd recommend American Home Shield.

We will have been with American Home Shield for about four years this September, and when we first had them, we had a couple of technicians that were not good and didn’t do a good job. We had an issue with the dishwasher and the technician that was sent came from a great distance and he said that he did not do dishwashers and that he did plumbing instead. It was a misdirect and he was not very nice and he did not try to accommodate.

I've contacted American Home Shield on a number of issues and recently, including a sink that backed up and also leaking underneath. A very gracious and well-spoken gentleman came out and he explained the situation as far as the stoppage of the sink themselves. He cleared out the sinks from stopping up and there wasn’t any conversation about the leaks but at the end of it, when he said that he would leave, I took his word that he had checked underneath the sinks and tightened everything up and that everything was good. When I came down the next morning, the underneath of the sink had flooded. I then called the company and had them come back out. The man came back out and fixed the issue and it hasn’t been leaking since then.

I submit claims by phone since I'd rather speak with someone and the contractors that American Home Shield has sent have always been great. For the most part, the experience with American Home Shield is good in the beginning. My last claim was about my refrigerator. There was a problem with the ice maker and it wasn't a nice thing being without a refrigerator for a whole month. We had to put food in a cooler. The contractor said they couldn't fix the problem but when my husband went under the sink and turned the water on, it came right on. I have another property with American Home Shield and the same thing happened with the ice maker. The guy put three new ice makers in but it's still not working over that property so I just gave up on that. On the other hand, Advanced Air Systems was sent out for an AC claim and that experience was wonderful. The technician did it real fast and he was very professional. I'm satisfied with American Home Shield.

I had an issue with my garage door and submitting a claim to American Home Shield was very easy. I did it online and the response from the contractor was super fast. The tech who came out was great. He was very professional, super nice and he was able to fix the issue. After the repair, the garage door has been perfect. I’ve used American Home Shield three times and things were resolved crazy fast and the people who came out were super professional. I’m super happy with it.

We had our pool covered with American Home Shield and when we got the pool signed up, I specifically made sure that our salt cells were added in. I said, "I'll pay for whatever. I just wanted everything covered." But when we needed to get our pool fixed, they said that the salt cells weren't covered and it was not in the contract. That was one issue I had.

We've been with American Home Shield for 25 years now and we've always been satisfied with them. I'm a realtor so I know how to bump things up and go online for our claims if we need to. And so far, the contractors that AHS sent us have been amazing. The only troubles we've ever had with them has been their schedules. They are too busy and they can't get to us in a timely manner. We even had a few times when we asked AHS to see if they could find us somebody else. But we've been satisfied with our contractors and what they have done. The most recent claim we had was for the broken lighting on our ceiling fan light switches. I called that in and AHS sent Light It Up Electric to fix it.

My problem with the AC started about a month ago. I submitted the claim with American Home Shield online and I told them that the fan motor was going out. The technician went out here, checked the AC and it was working. He said that he couldn't condemn it because it was working. A couple of days went by, the fan went out again. I gotta wait another week and by the time the technician went out there, the fan was working and he couldn't condemn it. I spoke with AHS and they wanted to send me another tech from another company, but they wanted to charge me another $75 to which I said no since I already paid for it. So, they went back with the same company. The third time, they condemned it because the fan motor wasn't working.

My refrigerator was not cooling. I submitted a claim to American Home Shield and their reps were timely in their response. We had a different repair company come out but they realized they couldn’t work with LG. So, AHS sent out Appliance RX and it seemed that they got out pretty quickly as well. Initially, I was a little hesitant about them after reading several reviews. But after learning that they were the only contractor that American Home Shield used in this area for LG and upon meeting them, I was very pleased.

I usually file my claims with American Home Shield over the phone, but I can't talk to anyone on that. Aside from the wait time, it's all operators and automated systems. But, everything has been okay with the contractors they've sent so far. I had a leak under the sink and they sent AJ Plumbing Services.

I like American Home Shield. They made a mistake and they fixed it quickly with no hassle.

My microwave was giving me a code and when I looked it up, I learned that it could be a fire hazard. We would shut the microwave, not press any button and it would start back up on its own without us doing anything. So, we had that unplugged and I called American Home Shield and I paid my $100. Then the tech from Johnson's Appliance Service was out the very next day. But he had to order the part so he came out twice. It took him a week to get the part and then come back to our home. He replaced the control panel and since then, the microwave has been fine. The tech was great and I would definitely want to have him back. He was familiar with my hometown area and he was very friendly. Overall, I was satisfied with my experience with American Home Shield. There are a lot of bad comments about them on the Facebook page from the visitors' posts. But don't believe everything you see on Facebook.

The fan part of our AC was stopping and so I went online and submitted a claim with American Home Shield. The site was easy to navigate. SureTemp then came and they quickly understood the problem and got it fixed. The AC is now working better than before.

Our stove was not working properly. The contractor AHS sent came in in May and still, the problem has not been solved. One time, the parts were wrong and the other time, a person that came to fix it said it was not repairable. He told us that it needed to be changed but he told American Home Shield that it needed to be repaired. So they still haven’t resolved it. Now, we only have the one part working so it’s very difficult to work.

The air conditioner was working and then it stopped pushing any cool air. I called American Home Shield a rep explained the claim. A technician came out and inspected the air conditioner. He said that he couldn't fix it and he didn't give much detail. We were only told that we were gonna hear from American Home Shield. The technician took a few photos and there were no follow-up calls from his company nor from American Home Shield. I am totally dissatisfied.

I submitted a claim to American Home Shield for my AC. I did it online and the process was easy. However, their response time was horrible because the first time, it took a week for the tech to come out. Same with the second and the third claim I had. The second tech who came out was great though. The tech filled the AC with Freon but I had to clean it myself just to get it to work but it is still not working. I've called and the techs were supposed to be here this morning. They called and they had to push my appointment time back. So far, I'm satisfied with having American Home Shield but I'm not satisfied with the companies that are coming out and dealing with them.

I am so dissatisfied with my American Home Shield (AHS) experience. I've used them for two, almost three years now and they are terrible. I have a geothermal-powered air conditioning unit. I've called them four times to fix it. First time they sent the incorrect company (they can't fix geothermal). The second time I was dispatched a company and fortunately, I had the forethought to ask if they repaired geothermal units. They answered negatively.

Worst service, 30 min to 2 hour waits JUST on the phone to get someone, repeatedly hung up on/disconnected which means wait time actually is closer to 5-6 hours and most of your day. AND THEN they argue with you. They "SAY" 24-48 hrs for a tech to come and that techs are limited in Tucson AZ (HVAC) which is a complete and utter lie. Obtained EIGHT quotes to replace compressor and HVAC with 2 days ON MY OWN! GOING THRU AHS took 8 days for a tech who then said it would take "AHS" 2-4 weeks to order/process and approve the work. Additionally, the $75 charge didn't include 7 lbs of r-22 refrigerant which is 1400 extra dollars NOT covered by AHS, they paid $10 per pound, leaving me with $1330 to pay, plus their lousy fee. AHS sucks, 100% sucks and is a worthless purchase and waste of time. DO NOT BUY THEIR COVERAGE or products.

My AC has not been working since last 20 days. They assigned my case to Perry Mechanical and I got an appointment two days from the date of request. First time the technician did not show up and was told he is sick. Got another appointment after few days. The technician showed up this time did some repair and left saying everything is fine. To our surprise next day morning the AC was down again.

We had some things done by American Home Shield at a previous property that we just sold. We called them to make some claims on things that were in the inspection. They've been very efficient and everything was done ASAP. The contractor called and let us know when they were coming out. Everything was wonderful and really smooth, and the repairs were done fast. Moreover, everyone has been great.

Ac is working today.

I filed a claim for my dryer when it overheated and it wasn't stopping when it should, and then another claim for my garage door. I did them over the phone and the wait time was a little bit long but I expected that. The contractor that American Home Shield sent for the dryer was fantastic. He had to order a part and he ended up calling me back because I was gonna be on vacation that next week. He said that he got the part needed and asked what day looked good to come and put it. When the contractor came back, he was completely thorough and it was a great experience. The garage door broke again to the same place of what it was when I was out of town. So, my husband had to be there to take care of that. The contractor came out and they did the repairs fine. Both the dryer and the garage door work perfectly now since the service. We really like American Home Shield.

When the control panel on my refrigerator stopped working, I called Home Shield to submit a claim. A technician came out and looked at it and let Home Shield know that the panel needed to be replaced. However, because we live in Hawaii, there are no Samsung-certified repairmen here. So they deemed that the refrigerator should not be repaired because they can only use certified repairmen. Instead, they paid for a brand new refrigerator.

Both of our faucets in our master bathroom had slow drips. For a week or two, we would turn the water off below the sink. It got a bit old and we were hoping something would go away and we tried a little cleaning on the faucet, changing the little filters, but it kept continuing. So, we called American Home Shield. Their claims process was very quick which surprised me. That same day, the things got referred on and then we got a call trying to schedule a time. I was trying to push it off for another Friday, where I have every other Friday off. But they said it was over so many days and they’d have to resubmit a new work order. I wanted to get it done so I went ahead and adjusted my schedule.

The AC's fan quit turning and after I submitted a claim online, American Home Shield sent an awesome contractor. He came and talked to me about what he was doing. He took a part out, showed it to me, tested it, and put in a new one. I told him he did well and the AC is good now. I'm very comforted by having a warranty because I never know what repairs can cost and I don’t have to worry about it. It's a very nice feeling. So, use American Home Shield. They're a good company.

Our disposal quit working. I called it in and American Home Shield put me in touch with Greenway Home Services. The guy who then came was great and was in and out in 45 minutes. Everything worked out like it was supposed to, and American Home Shield did what they were supposed to do.

The hot water faucet in the master bathroom stopped working. I submitted a claim online with American Home Shield and within 24 hours, I got an email advising me who they assigned the issue to. The contractors came and I didn't have a problem with their work. The house is an older one and the washer in the cut-off valve on the hot water faucet had disintegrated. When they turned it off to repair on their visit, it had broken up. But they got the water back on, I got hot water out of the faucet, and they left. However the next day the faucet got clogged up again from what I assumed was the disintegrated washer. So we had to call them again. They came back and it was not as fast as I would have liked, but they cleaned it out and I had hot water running again. But later in the week, when I was shaving, I had the hot water turned on, and all of a sudden, it’s a tiny little trickle again.

AHS's contractor, A-US Air came out and worked on my AC. However, they left the whole stairway full of water. Still, I couldn't blame them because there was a duct full of water and they did a very good work nonetheless. Since the repair, the AC has been working as it should.

The water heater ran out and I called American Home Shield. They sent a plumber out who told me that the issue was just a dip tube and that it didn’t need to be replaced. So he fixed it and it worked fine. The water heater ran out again so we made a claim and he came and said that it’s not the water heater. He blamed it on the shower. There was too much water coming out so water was running through the water heater faster than it should have. So he gave us a cheap little shower head that would minimize the flow. We had a three-gallon sprayer and he gave us the one gallon. He shrunk the amount of water so that worked but after that, one of the shower faucets started leaking. The pressure building up on the smaller shower head was coming back down underneath so the hot water kept running out, and now, there’s a shower faucet leaking.

I submitted a claim to American Home Shield for a plumbing problem in the bathroom. There was something missing on the pipe so it was leaking. The technician came in and knew exactly what it was, fixed it and went on his way. It was a great experience. We're very happy we chose American Home Shield.

It was hot this week and the air conditioner wasn’t cooling. We called American Home Shield and they sent a company called United. United opened the thermostat and all of a sudden, they realized that it was a Carrier Infinity and that they can't work on those. They told us that we had to call somebody else and left. AHS took a week then they assigned two other companies. I was able to ask those companies prior to them coming out if they service Carrier Infinity and they said they do not. AHS then gave us A-Advanced, who said that they could work on the unit.

Recently, the fan in my bathroom went out and I submitted an online claim to American Home Shield. I typed in what happened and sent the claim, which was easy. When the contractor came in, it took him about three minutes to replace the fan with the same one that was already in there. It took no time at all and the fan has been working perfectly ever since.

My house was warming. I tried submitting the claim with American Home Shield online but then I had issues with the automated machine. It drove me crazy that after I spent 20 minutes trying to talk to a machine and when I spoke with someone, I had to start all over. Also the woman on the automated machine was not very friendly. The automated person is like, "Oh, just call here." "Dial 1," or "Dial 2," or "Save what you have." I have been an AHS user for a couple of years now and I will still use them. They just need to work on the automated person. I filed my claim on a weekend and two days after I did that, Calibrated Service Company came out. If I would have called on a weekday, it would have been different. I'm happy with AHS. My experience with the technicians was awesome.

I filed an electrical claim to American Home Shield over the phone. The service I got from the rep was great. Plus the contractor they sent was very good and friendly.

We had a washing machine claim for the exact same problem submitted to American Home Shield three times and it will be the third time that they have come out to try to repair it which sounded like an airplane taking off. It was spinning but it’s really loud. It was a GE washer and AHS sent three different people. The first time it was not a GE person, but the next ones were GE service people. The first and third guy were very outgoing. They told me what was going on and when the part would be in. The second guy had to come twice with each trip because he needed a part and he didn't have it on their truck. I work 35 minutes from where I live and I had to take a couple of hours off of work. Then once the parts got here, he came in and did it again. But on each time, the three of them replaced what I seem to think the exact same part. It’s been two months now and no problems yet but we're hoping that whatever the technician did this time will work.

We filed an air conditioning claim to American Home Shield and had a great experience. The representative who assisted me on the phone was lovely. It was my first dealing with Complete Residential Services. However, the technician who first came out got sick and he actually had to leave and go to the hospital. Then, someone from his office called me back within a couple of hours and that was terrible because they had to leave all the equipment in their truck. They called back in a couple of hours and made arrangements for someone to come out the first thing next morning, and they took care of everything. Everyone was great, from the receptionist to the technicians that I've actually met with. In fact, I'm gonna make them my HVAC company. I would absolutely recommend AHS.

When our air conditioner wasn't running, my wife logged onto our online account to put in a claim request with American Home Shield. An email came back and said that a local contractor had been contacted and that they would contact us. They did. They came out the same day and replaced the capacitor for the compressor. Everything went well and the problem was fixed very shortly.

I submitted an online claim with American Home Shield for keys and random electrical stuff I wanted them to check out that I wasn’t aware of. It was extremely easy navigating through their page. AHS then notified me right away via email that it had been accepted and who accepted it. The person contacted me within whatever timeframe and we set it up and they came out. The first contractor, the key one, did a great job. Then, the electrical one couldn’t fix my issue but they were helpful coming out. It's an old house so it's not really their fault. They were fine. So far, it has been a pleasant and thorough experience with AHS.

Since 2016, we've had multiple claims through American Home Shield on our AC because it keeps leaking into our pan. We don’t know why and I don’t think it should be leaking. We've paid the deductible for people to come out and and every time, it's one little $5 fix. My pan was not good and they got me a new one. The last person who came out months ago left this cover on and they weren’t supposed to so the technician took the cover off. The last person put the cover in the wrong place so then the technician had to move it to the other place.

I submitted a claim online to American Home Shield for our air conditioner and I got a response almost immediately from the contractor. But the air conditioner was the same as it was before the service. The contractor said that there was some stuff in the air conditioner that just needed to be cleaned out. I contacted American Home Shield twice about it and the contractor came out the second time. But he said the air conditioner was fine and there wasn't anything he could do.

Our washing machine was doing a violent movement when it was on the spin cycle where it actually would move itself across the floor. We had one vendor through American Home Shield come out and said the problem was the floor. And I had a contractor come out and another structural engineer looked at the subbasement and said the floor was fine.

I usually submit claims online and navigating through American Home Shield's website is easy and pretty simple. And of those contractors who have come out, half of them were professional and half of them weren’t. Recently, American Home Shield assigned someone to fix my air conditioner but the contractor called me and said that they don’t fix our particular air conditioner. I was surprised that they don't fix all kinds of AC but that’s okay. I also filed a claim for an electrical issue but the problem went away so I cancelled the service. Still, having a warranty is very good.

Our air conditioning for our house wasn't working and it was making a lot of noise. We called American Home Shield and told them about it. They then assigned a company to come out, and they came a couple of days later. They were very professional and courteous. They told us what was going on, and explained everything. They also told us the probable causes and then said that they were gonna take care of it. So they changed my furnace and the platinum on top. They were quick, they were just here for two hours and they cleaned up after themselves. And since the repair, it's nice and cool again in my house. Having a warranty is very valuable, and I would tell neighbors to get American Home Shield. Everybody that I know that had AHS and then dropped it after they bought their house wishes that they still had it.

The main issue with the washer before was that it would stop working and then I couldn’t get it going again. And also, one of the sections didn’t work, like the one I used all the time for nets. So, all of that stuff in there was replaced. A couple of weeks ago, I was trying to get my washing going and then it stopped again. I couldn’t get it going, so I let it sit for two to three hours. I went back and I got it going. But then the next day, it did it again, although it was in a different place. So, I called and set up the appointment with American Home Shield and the contractor came and looked at it.

During all that rain, our sump pump failed to come on and in weeks, our basement flooded. So, we had to get my sump pump checked out to make sure that it was functioning right. I submitted a claim online with American Home Shield and then a contractor came out. He was very knowledgeable as far as what supposed to have been done. He gave me some good information as well and didn't take a lot of time. It was a good experience. I'd tell people to call American Home Shield up and that they're worth the money.

The air conditioner was getting really loud. I filed a claim with American Home Shield on the phone and usually when I call them, I have a long wait. But this time, I didn't have a long wait. I've also submitted a claim online before and it seemed to go pretty smoothly. Somebody from Scott Heating & Air came out the next day and it worked out really well. He talked to me first to find out what was the problem then I showed him where the unit was. He went out there, diagnosed it, and fixed all at the same time. And he came in and told me that he had replaced the fan. Everything has been operating really well since the repair.

We bought a new house and we wanted to make sure we were covered at the beginning for things that we didn’t know. Friends then recommended American Home Shield to us. We also did our homework and looked into other warranties but we decided to go with AHS based on reviews and personal reviews from friends. And they lived up to all of those for us. We're happy that we have them. Our drawer dishwasher has given us a fault code and our standalone icemaker was making ice nonstop. I submitted the claims online and I was surprised at how easy it was to do and how quick it was. We had a different home warranty before and it was not a good experience. We debated even getting a home warranty because of that. But we've had a whole different experience with AHS.

We have two outside compressors and the downstairs unit stopped spinning. We keep the A/C temperature downstairs a little warmer because the cold air flows down from the upstairs unit. And we really didn’t notice the issue until we were outside doing yard work and every time it would try to spin up, it would have this really loud buzzing noise. It had to be at least two or three days that we had been hearing the buzzing. We went online to submit the claim to American Home Shield and it was easy. I logged into the website, there was a couple of pull downs and after hitting "Submit", there was a text message that popped up saying that somebody would call me shortly.

I started to submit a claim online with American Home Shield, but I didn’t finish it, so I called them. My experience with the claims reps was great. They had to make a note that if they had to go up under the house, it needs to be a really small person because the opening is really small. The rep put that in. I tried to put in two things when I went online which was the pipe that had a leak, but it would not allow me to put both. It only allowed me to put one. But she was able to add the other one in. Once I filed the claim, I got a confirmation from KMS Plumbing in less than 45 minutes after and then later that evening, I got another confirmation saying what day they'd be out. They came the next day.

I submitted a claim with American Home Shield for my washer recently. I did it over the phone and my interaction with the rep was good. The contractor, East Electronics, was sent out and a service was scheduled for the issue. But when the techs came to deliver my washer, I had the impression that they were going to install it on the same day, but they told me that they had to come on a reappointment later. If I knew it would be that way, I would have scheduled everything better. Even so, everything has been working well since the repair.

The washer was not filling with water when we put it on the normal cycle. Then the dryer was not turning off. It would be running and heating. The computer was just messed up. The lights were splashing all over the place and it wouldn’t turn off. I filed an online claim with AHS and it was easy. The contractor came right away the next day. He came in and described what he thought the problem was. Then he added some background on why it might have happened. He said he received a lot of calls about similar things because of the power fluctuations around Tampa. He solved the issue right then and also gave us some advice on how to maintain the equipment.

I submit my claims with American Home Shield over the phone and the reps are pretty good. They tell me the company that is gonna come over and how long it’s gonna take. And so far, the contractors they've sent are doing okay. Although one time, they sent me company I didn't like. They said they work on Saturdays and when I called the contractor, they said they don't. I got mad because it was the AC and it was hot. I wanted another contractor but AHS told me that once I've put the claim, I cannot change it. But the contractor came over on Monday right away.

Our air conditioner was not working, so I submitted a claim with American Home Shield. I got an email or text right away telling me what company was coming and they came about a couple of days after, on Monday. However, they couldn’t test everything, so they sent back another guy on the 4th of July and he put Freon in. A capacitor was already changed on Monday, but I think the system should be replaced because this is the second time that the capacitor was replaced. But as far as the workers are concerned, they did what they were supposed to do. They were very professional and they did everything right away. So far, the unit is working okay, but it isn't able to keep up with the heat and I can feel the difference when I come in from the outside.

We made a plumbing claim with American Home Shield when the hose for the cold water supply had burst and there was a lot of water. I have a carpet runner in that room. So at first, I just felt a wet spot. And I didn’t realize it was coming from the sink. And then later, when I realized that it was coming from the sink, I mopped it up. And then I realized the carpet was wet. I pulled it up and then I saw how much water was on the floor and soaking into the walls. I called American Home Shield and their rep put the information in and said they would send a field assessor who then came a couple of days later. By the time they came in, the vanity had been removed and the floorboards for my appliances were in the living room. Dry Max did that. And they were referred by the plumbing service that responded to the call.

There was an issue with my AC and when I filed a claim with American Home Shield, the response was outstanding. I haven’t had the issue ever since and they did a great job. Everything is fine but the AC is not working with my alarm system. I used to adjust my heat using my alarm system but when the techs hooked them back, it’s not doing that.

We bought a new property at the end of the January. However, when we turned on the AC, it didn’t work. We called AHS and the contractor came out and fixed the problem within a short period of time. They replaced the thermostat and re-hooked the hose. They were very good, efficient, and professional. We had a very good experience and we would recommend American Home Shield.

I submitted a claim online with American Home Shield and it was very easy. Their website is great. Also, the techs showed up on time, sent us the part that we needed and we fixed the appliance. I would recommend American Home Shield to others.

My AC wasn't cooling so I submitted the claim with AHS over the phone and the contractor that was sent was very professional and got the job done in a very short amount of time. The AC has been good since the repair.

The American Home Shield warranty service in general has been very positive and the customer service has been good. My dryer fuse shorted recently and the company they sent was great. The techs were really nice and helped me fix the problem. The first contractor I had was good, although I’m having a little trouble with the one I have right now. They came out late the first time and when they came, it was raining so they had to come back another day, but they didn’t show up that day. I had to reschedule again and they showed up, but it was a guy and his wife and the guy didn’t speak English. So, I had trouble communicating what my problem was and what I needed. I told him that he would need to check the unit and he said there was nothing wrong with it even though he didn’t open anything up. He said through his wife that I needed to replace the air filter and then it would be fine. I replaced the air filter and it still doesn’t cool.

At first, I filed an online claim with American Home Shield for my AC. It wasn't working and I wasn't sure it was an emergency so I canceled online and called over the phone. The rep was very professional and helped me out. Although, when I initially talked to them in March, they weren't professional. The contractor came on time but I wasn't satisfied with the service. He told me a part was needed and that it would take about a week's time to come. Then after that, they will schedule. It was a hot summer here so I called AHS and canceled the thing. I already paid for the contractor to come and check everything so, that was fine. But I don't want them to spoil that part because it was a waste of time for me. I contacted somebody who maintains my AC on a regular basis who came the same evening and installed the part.

I had a very good experience with American Home Shield. I had a problem where the freezer of my refrigerator would ice up. I submitted a claim over the phone and their reps were very nice. It didn't take long at all for them to get a contractor. They came out and fixed it and I thought it was fixed. But five months later it would ice up again. And it started doing it on the refrigerator side, icing up. So they came out again. This guy last time was from A&E and he seemed to know what he was doing, so hopefully, it's gonna stay fixed. Other than that, the contractor from Batten's Appliance doesn't want to work on Samsung. His name is Benjamin and when he was sent out, he didn't do anything. It made him mad when he found out it was a Samsung. So I told AHS not to send him back anymore. That's when they started sending A&E from Sears. And they were very professional and I had no problems with anything.

When my refrigerator was making noise and dishwasher was not working, I went online and submitted a claim to American Home Shield. The process was easy and the contractor who came out for it was really good. He explained to me the issue and then told me he was gonna place the order for the part and that it would come on a certain date. Thereafter, he came out again and cleaned up after his work. Since the repair, everything has been functioning well. However, AHS sometimes sends contractors that are off. Also, if I try to get a new service, their rates are lower. I don’t understand why an existing customer pays more than the new and the lady told me that I would have to cancel the service and wait for 30 days to put the service back in. I don’t like the typical sales gimmick. Another thing which happened to me a couple of years ago was that American Home Shield gave me a runaround for the bigger issues like an air conditioner.

I have learned to buy top-of-the-line home warranty coverage the hard way. I was with another home warranty company. When something went out on the faucet in our mudroom, I called that warranty company and they told me that they don't cover faucets! I didn't know that. So I went with American Home Shield and I have gotten good service. I file my claims over the phone and the people I've spoken to have always been nice to me. The most recent claim that I submitted was for our toilet. It was loose and you could smell the bad odors so it needed to be reseated. The company that came out then put some concrete on it. Also, while the guy was here, I had him put in the two faucets in the tub and the shower head and he did it. Then, once, fire ants got into one of my air conditioning units and they ate all the wiring inside. And AHS gave me a new unit! I always recommend American Home Shield because it’s been very good to me.

A couple of my toilets were not flushing so I contacted American Home Shield. It took them about a week to set up an appointment with me after submitting the claim online. I then got an email saying that the plumber was coming and that they would be giving me a call. They called me right after I got the email. The plumber was excellent and he did the repair in less than 30 minutes, and everything was done. The units have been excellent since the repair. Also, my garbage disposal was not working and the contractor came out and fixed it.

I submitted a claim online to American Home Shield and the contractor, Lang’s Locks, was good but they were just gonna do the lock part, not the knob and all. So, that was a little confusing. When I talked to American Home Shield, the rep thought that was odd too. But then she read it in the contract and that’s what it was so that was okay. I’ve had a good experience with the AHS reps and they were always ready to answer questions. I've been with American Home Shield since November of last year when I bought my condo and everything has been positive so far.

Our AC wasn’t working and I've had three techs come out, but it still was not working. I was gonna cancel my contract with American Home Shield, but I talked to a representative that was very nice and said she would try to help me before I make that decision. When I called, they told me they were getting ready to call me and that they weren’t gonna fix it because of something. They sent me another contractor from a different company which came out Friday and he said it was the motor. He told me he would come back Monday and replace it. However, I haven't heard from anybody and I was getting ready to call them. It's been a bad experience. It's hot and I have asthma and I have been trying to bear through it. I'm at the point now where I'm frustrated because I need some air and I want it to be fixed. I've never had this problem with AHS and they were fantastic up until that time.

Have been dealing with American Home Shield for 2 weeks now to try and get my pool filter fixed. Each call puts me on hold for 20-35 minutes. Have been trying to get a cash in lieu payment as I can get a whole new filter from my pool people $300 cheaper than the pool company that they sent me. The pool people were very nice and told me they could fix it for $600 or replace it for $1200. I have been trying for a week now to get a quote from American Home Shield. First I was told it would take 2 days, then when I called after 2 days they told me 3-5 days. When I called after 5 days I was told another 2-3 days by Amber who seemed to be reading from a script and kept repeating the same lines over and over.

Our air conditioning went out and we had a contractor that's affiliated with the warranty company come look at the unit. We pay $60 dollars a month for coverage and after the inspection of the air conditioning unit we were told that it would cost us $1500 dollars to get it repair. What am I paying monthly for. I will be canceling them ASAP.

After 3 months, dozens of calls, and multiple excuses, my issue is still not resolved. Bear with me, it’s a long one, but the fact that the story is long, should tell you that this company does not care about their customers and they have no interest in replacing the items that they supposedly cover. Here is what has happened:

I have never had such terrible customer service in my life. When I call I am often on hold for 20 minutes for them just to tell me their systems are down and to call back later. I have also been "disconnected" several times with no return call from the person I was speaking with. The electricians they sent were inexperienced and left gaping holes around the outlets they fixed... I have been desperately trying to get my AC fixed for over a month but the contractors they use don't know what they are doing and don't show up half of the time.

I FILE A COMPLAINT WITH THE BBB. I bought a home warranty with my home in 2014 (September) with a service fee of $75.00 starting every year. After that my central air unit have not been cooling. The first year they sent someone out to charge it up but we had to pay for each pound of Freon they use. The next year we come then they back out and the same people came. This time they found a leak and we had to pay for the Freon again. 2 weeks later it stopped working again. They claim they found some more leaks and we paid for Freon again. 2 weeks later it was out again. Taking this is in July in Alabama so they sent out a senior Tech out this time. They check the inside piece and it had to be replaced it. That took 2 more weeks.

We had to have our gas oven's control replaced. We submitted a claim with AHS and it was easy. Then, the contractor who came out did a good job and the oven's working great since the repair. In fact, it's better than before.

We just bought a house and wanted to change the locks. We made a claim to American Home Shield online and then I got a phone call. I waited three days for someone to come out to our home and that was pretty quick. The technicians were pretty good. There were two guys and one was an apprentice. I liked the good conversation about random stuff that we had, and they did the job pretty quickly.

I had experience before with my pool heater and AHS told me they would send somebody out here. The contractor looked at it and he said because I had a chlorine dispenser on the unit they couldn't replace or cover it. He told me they would put the claim in. He said he didn’t see that there was gonna be a problem but he couldn’t answer for the insurance company. Then all of a sudden, that became a problem. So I felt like they were just looking for loophole not to pick it up. When I called back the girl really didn’t explain it clearly. They read the paragraph or line under the contract and I’m not a lawyer. That shows they did their homework. But I wasn’t too happy with the end result because I tried to explain that the chlorinator was never used.

We always recommend American Home Shield. It's real quick to submit claims online and we pay upfront. But when the air conditioner goes out, we're sometimes waiting up to five days to get it fixed. That's the only thing that I ever really see as a problem, especially living in South Georgia. There's rarely somebody readily available. But this is the third year in a row that we've had Freon done here and the contractors themselves were pleasant. We live in an area where nobody is ever on time but they showed up pretty close to on time. Our AC wasn't working and the temperature wasn't getting cold. The contractors explained everything and the technician fixed the AC. That was three months ago and the AC has been going great since then.

I filed a claim for the air conditioner online and then the representative I spoke to was absolutely incredible. I didn't have any problems at all with the contractor who came out and everything seems to be working fine since our repair.

When I submit a claim to American Home Shield, I do it by phone as I have found that I get a slower response time when I do it online. When I talk to a human being, it seems to work out better. I usually get a response within a day based on my experience. As far as American Home Shield goes, it has always been a pleasant experience. I had issues in the past where I did not have a good service from a different air conditioning company.

We had a sump pump go bad in all the rain, and I called Home Shield to submit a claim for it. Their representative was fine, but it took about five days for a gentleman to come out here, which was a little lengthy. And if it had continued to rain without a sump pump, my basement may have been flooded. When the young man came out and checked the sump pump out, he said it was bad and we needed it replaced. I knew he was bringing the lowest type of sump pump that Home Shield gave to replace it but I had known from friends that had Home Shield that sometimes, customers can get an upgrade. So I paid the young man for the upgrade and he came and put a heavy-duty one, which was what I wanted because very inexpensive sump pumps don't last and I can't afford to put a product in here that I don't feel conformable with.

I've been with American Home Shield for three years now and everything’s been fine so far. I generally call in for claims and it's normally easy. They let me know before if I wanna do online with them but they’re generally good about getting me someone to call back within a couple hours. This time, I had a leak underneath the sink and it was all easy-peasy. The gentleman who came out was excellent. He was clean and efficient, and he could not have been nicer. He had the parts in his truck and he took care of it all for me on the same day. It's all good now and the company is definitely one that I would use again.

American Home Shield is a pretty good home warranty company that looks out for their customers. Every representative I have spoken to on the phone has been friendly, accommodating and respectful. And the companies they've been sending out have been doing a good job of taking care of the problem. However, with my most recent claim with them, I wasn’t satisfied with the customer service I received. First of all, I had to wait on the line forever before someone would actually pick up to help. And I’m not sure if it was totally their fault but they sent out a company to work on a leak that I had but they didn't and couldn't do anything. They just told me to call back American Home Shield and let them know. So I did and American Home Shield assured me that I would not be charged an additional $75 fee because the company was not able to do anything.

When we turned the switch on our ceiling fan, it just turned once and it stopped. I went to American Home Shield and I filled out the claim online. I'm expecting Mr. Appliance of North Central Ohio to come now anytime -- they said 10 to 12 today. At any rate, when contractors come out, they are really good. Also, yesterday I recommended AHS to one of my friends. The company is good and helpful, and having them saves money.

I had a new purchase of a house so I got a home warranty from American Home Shield. I've been with them for 6 months now. I submitted a claim over the phone when the blower motor on the furnace quit working. The contractors were pretty good. They were the ones I wanted and I didn’t realize until I made the contact that I didn’t have a choice and who it would be. The contractor was very knowledgeable as well. He figured out the problem pretty quickly and he knew what it took to fix it. It worked out great.

We've been with American Home Shield for 10 years now. They're very efficient. Anytime I have an issue, they always try to correct it. Basically I call, they have a guy come out, and they fix it. It's a really easy process. Most recently, my electrical outlets weren’t working. We did the online thing and then the electrician came. He was really nice. He fixed the issue and now the outlets work great.

The garbage disposal unit wasn’t working and it was making funny noises. Usually, I called American Home Shield to submit a claim. The garbage disposal unit has been replaced and the new unit is working fine, but it started to make the same noise that the old one did before it went out on me completely and it sounds like there's something loose in there. I'll call AHS back and see if the contractor can check the new garbage disposal unit for me before it goes bad too. The contractors that have been sent out have usually been awesome. If I couldn't get a hold of them, I left a message and they responded quickly. I've already recommended American Home Shield to a couple of people.

I had a problem with my toilet. It would flush but with a loud noise. The contractor from AHS was very easygoing and got right to the problem. And since the repair, it has been working well.

I called American Home Shield to have the bottom ice maker on my refrigerator fixed and the contractor they sent was great. They ordered the wrong part initially and so the completion was delayed. But when the right part came in, it was changed out and it worked fine. We've had really good people that had come. The previous experience I had was with the water heater that went out and they had to change the water heater.

I placed a claim for a side by side refrigerator for about the 50th time. I don’t necessarily blame American Shield. I blame the contractors who just don’t know their job. They can't repair it. It took three weeks to repair the clothes dryer because they didn’t know what they were doing. After much ado a different repair company came yesterday for the side by side refrigerator. But it must have been at least six times beforehand this year and they still can't get it right. This repair company reckoned there's five new parts that need repairing so it's probably better to replace the whole thing. With 95 degrees of heat, we have no fridge or freezer and we've had to throw most of our food out.

I was having some problems with the installation of ceiling fans. It was installed and it started working but it stopped. It happened in two different floors so it wasn’t the fan. Also, on the same side of the house, the light at the end of the walkway periodically stopped working and then started again. It was a home that I purchased last September and I wanted to have American Home Shield come and check things out. I called them to submit the claim and the contractor came in and checked everything out.

We had the AC running but it was not cooling the house so I submitted the claim to American Home Shield and I did it online. It was easy and I got the response I needed. My cousin let the contractor in and she said it took him five minutes to find the problem. It had something to do with the electrical. Something came loose and he was able to check it and put it back together. I would probably be homeless if I didn’t have American Home Shield. i recommended AHS yesterday to someone and gave them the company info.

I've been using American Home Shield for several years and it's good. I filed my most recent for my dryer that was not getting warm enough and was not drying clothes in a timely manner. After I went online and submitted the claim, I got a text message of who is gonna come. The contractor, Hays, called me and set an appointment up, and then, they came and had to order some parts. And it took about 10 days for them to get the parts and they came out and repaired the dryer. I was very pleased with the contractor. They were really nice and they were on time. All in all, my experience with American Home Shield has been great and my policy is due to be renewed in August and I will renew it. I have also recommended them to friends and family.

When I first sent the claim in for our refrigerator, it was assigned to A & E Appliance Repair and the contractor never came. I had an appointment scheduled for the day after, which I thought reasonable. It was supposed to be sometime afternoon but until 5:00, there was nobody here. So I called Home Shield who then put me on hold and called A & E. We were told that the technician said that I refused him at the door. But that was not the case. My driveway's over a quarter mile long. He wouldn't see the house from the street and I have a detector on the driveway so I know when somebody is coming up. It never went off and we were home all day. He never came to my door. So the representative tried to reschedule it but it was gonna be a week and a half later and that was not acceptable. I told her that in fact, I didn't want A & E to come again and I asked for somebody else.

I have been pleased with American Home Shield. I had a leaking freon issue and the first company that they were with was not good. However, the second company was awesome. The first company contacted within 24 hours, but then they never followed up. You can't live without AC here in North Carolina. Then I called and AHS canceled it and we went with the next one -- Comfort. Comfort was really good and I would give them a 5-star. I liked their customer service and quickness. They could come the next day. They are working from sunup to sundown, and I can see where people think that if they have to reach out and contact somebody in 24 hours, then they can wait a month to get in touch with them. But, that was not their mentality at all.

Submitting the claim was easy but I found out that there weren't any manager since it was on a weekend. I had a one-year old and it was hot outside and the air conditioning is not working. Some people were helpful, but some people weren't. They sent somebody out who didn't know what they were doing. So then we were rushing on a Saturday trying to get somebody else out. But all in all, it ended up getting fixed. But I ended up having to buy a window unit to get everything handled. I had to stay in a hotel at first night because we weren't sure what we were doing. We weren't well informed. They told me that they would help a bit with the reimbursement of the window unit and someone called me and left a message saying they will call me back the following day. But she never called me back and she didn't leave a phone number.

When I went on to the house to look at some cable wiring, there was a pipe that appeared to be completely disconnected from the rest of the house. I called American Home Shield and they set up for a company to come out, but then they had no availability for two weeks. But, they were able to get Bay Mechanical in quicker. I had the general manager out to my property. He was fantastic, super nice, took a look at the HVAC for me as well while he was out there just to make sure that there were no issues with that that they would have to come back out for. He took care of it all in one appointment and he said he was perfectly fine doing that. Since the repair, there were no issues at all. And so far, AHS has been fantastic to work with.

We asked American Home Shield to fix the AC, so they sent a technician. However, he asked to do something that’s unreasonable at that time, so AHS said they were gonna send another guy. They sent another contractor the next day who fixed the issue right away. The first guy was gonna charge AHS around $400 or $600. And then, the technician that fixed the issue, we paid him around $800 out of my pocket because he said, "American Home Shield don’t want to do it, so you will have to do it out of your pocket and then they will reimburse you." But nobody called me. We tried to call them many times and every time they say, “Oh, we cannot talk about previous services because system is down, but we can take new orders.” So I’m still waiting for them to call me back to see how they're gonna do this. The AC is working great but I’m not satisfied at all with this last service that we did with them.

When our air-conditioner wouldn’t shut off and kept on freezing up we submitted a claim online with American Home Shield. There have been two to three people who came out here trying to figure out why it kept on freezing up, and one person said it was a leak and they fixed the leak but it turned out it didn’t. So this guy found a different leak. Since various air-conditioner people been out here three or four times in the last two or three years, they finally recommend us to get a whole new unit and they had that done within less than two weeks.

I had a leaky water tank and the property manager submitted a claim to American Home Shield. He did it online and the contractor, Gator Drain and Plumbing, was there in two days. The renters took care of it, sent me pictures and everything was fine. AHS has been down there several times already for different issues and I’m happy with the service. If things go wrong, it gets taken care of quickly and I don’t have to go out searching for somebody so the warranty is very valuable.

I've been with American Home Shield for seven years and they've been great. I called them when my washing machine was making some knocking and ticking noises. It also wasn't turning and they came right out to get the problem. They're always on time, quick and fast. It's a great service to have a warranty protection.

I have been with American Home Shield for five years. My house is aging and all the components of it are old, so I did not want to get hit with a big bill. Air-Max came out to fix our AC that was not cooling off in the upstairs of the house, and then they were able to replace the actual the vent plate, and that had it working again. Submission of the claim went well, and the contractor who came out was very professional. He got in and out and did what he had to do. So, I was very satisfied. Everything’s working fine and we are able to sleep now. AHS is good.

American Home Shield was recommended to me by the realtor that sold me my house. She had used them for a while and she had great experience with them. Since it was my first home, I went with hers and now, I have been with American Home Shield for over 10 years. Filing claims is easy. I do it online and I usually get a call within 24 hours, sometimes less. They’re definitely reliable. You get most things covered but just make sure you pay attention to what’s not covered.

Our refrigerator had a leak from the bottom and we had it repaired through American Home Shield. My wife submitted our claim on the phone and the feedback I received from my wife about the contractor was all positive. The issue ended up being a clogged drain line and the contractor was able to resolve that in one visit because he didn't have to order any parts. You ought to consider American Home Shield.

We got the warranty with American Home Shield when we purchased the house, so the seller paid for it and it worked out great for me. When I submitted a claim online for our leaking dishwasher, it was simple. The contractor came quickly and when he got here, we had a great interaction. But he got the wrong address and he was an hour and a half away so I called and gave him the correct one. AHS works but you gotta balance the cost over the potential benefits but it worked out fine for us.

I had an air conditioning issue and submitting the claim online was okay. American Home Shield was very expeditious about referring a contractor. But once the contractor comes, that's where the problem is. AHS sent some people who came up with some argument that didn’t make sense. They were trying to find some avenue to stop or reject the claim. This makes economic sense for everybody because if AHS rejects it, then the contractor has to do it on their own. They said it wasn’t covered so AHS sent out a second opinion. The second party came and they’re working on it. It’s taking a little bit too long. I’m working with AHS but they are hard to deal with.

My showers wouldn't drain and my toilet was overflowing. There was a clog. Submitting a claim online to American Home Shield was really easy. I submitted a claim in the middle of the night and their contractor contacted me first thing in the morning. The first time, he came out and snaked it. However, he had to come out again and the next time he had to snake it but then he used the hydro jet. He put water in and put a camera down to see what was blocking my drainage. Since then, everything has been working excellently.

My garage door opener claim was the only one that didn’t go real good. When the garage door people called and asked me, I told them that the garage door was working but that the cover was falling apart and it almost hit my car. So I needed a new cover for it. But when the guy got out here, he said they can only fix it if it's broken, not if it's falling apart and still functioning. Why were they wasting my time if they were not gonna be able to fix it? If that’s the case, they should have said they don't do that and that I'm gonna have to replace it myself. I would've gone, bought one and put it up myself.

Second Opinion Plumbing came out a day after I filed a claim with American Home Shield. They were better than anybody AHS has sent that live locally here in Pahrump. AHS' rep was very good and the contractor they sent out was courteous and on time. I'd rather have him out for anything than anybody else. Overall, I was satisfied with American Home Shield and they should continue to use the same company.

We were going to sell our house and one of the inspections revealed that we had cracks east of our furnace, so we filed a claim with American Home Shield and that was very simple to do online. The contractor called me up and he came out and took a look at the problem. He figured out what needed to be done and he handled everything. He was there the next day and he had a whole new furnace, and he brought two furnaces. Inspections were done again because of the new furnace. Everything went well and the entire experience seemed good. Signing up with American Home Shield is definitely worth the cost as you never know when those little things will crap up.

Only fixed a couple items and left us holding the bag for all the other items of cost. We just moved in a year ago so there were issues needing to be dealt with. They fixed the microwave from 1985 and the starter to the oven that was delaying the start of my oven by 45 minutes to now just 20 minutes. Then they attempted to fix the freeze seal and just made it worse and now I have icicles growing out of the roof of my freezer and they say they won't fix it anymore. That they are done fixing it. So basically they ruined it and never addresses the knocking and pinging my refrigerator is having. They denied that service for whatever fine print they could get away with.

On Wednesday morning 6/20, I noticed small leak coming from the bottom of my water heater. I immediately logged in to my American Home Shield account and requested service. I received a notification right away that a service call had been set-up with Habit Plumbing in Escondido. Habit contacted me that day and said a technician would arrive on Friday a full 48 hours later. When the technician arrived he said his company only came to Ramona on Tuesdays and Fridays which is why I had waited 48 hours for service. He glanced at the water heater and said it would have to be replaced. He said he would submit his report that day and would probably return the following Tuesday to replace the heater.

I live in Savannah Georgia with two kids and a dog. In the summer time temperatures are well over 100 degrees. I called a 4 am on June 21 to have my AC unit serviced. The closest appointment they could schedule was on Monday June 25, between 2-6 pm. I called to verify the appointment with AHS, just to find out that they rescheduled it with another company on Tuesday June 26. That company never showed. It was an appointment scheduled for Wednesday June 27 and they never showed. When I asked why would they reschedule an appointment without notifying me they couldn't provide an answer. When I asked to speak to a supervisor, No one would let me speak to a supervisor.

I have had an exterior faucet leaking for almost 2 months now. When I first reported the problem I also reported a couple of other interior faucets dripping. The first company dispatched messed up the interior faucet repair job and denied to repair the exterior faucet because it was frost damage which according to AHS it is not covered. When I demanded that they prove how it can be frost damage when I had witnesses that the leak had recently started (the house is in Texas) they accepted to send another plumber for a second opinion.

My air conditioning went out 3 weeks ago. Hottest week of the year so far and I can't even talk to a human who can give me a status update on my claim. Long wait times (with disconnects while holding), promises of call backs (no one ever does). They are the worst! I've spent at least 3 hours today on my claim with them and am more frustrated than ever. DO NOT USE THEM! They border on fraud.

We switched from First American to American Home Shield a year ago. More recently, my refrigerator continued to get warmer and warmer on the refrigerator side. It wasn't keeping anything cold and so I filed a claim online with AHS. Using their website was pretty quick and simple. A contractor contacted me fairly quickly thereafter as well. The condenser in the refrigerator was frozen up and the contractor thawed and fixed it on the same day. He also put some Freon in the refrigerator. Overall, it was great service and the guy from Sears was very helpful.

I submitted a claim online to AHS because my AC wasn't cooling at all. It took three days for the technicians to come out and they were very professional, very nice, and knowledgeable as well. There was one time that I almost had to call them back, but the month had already passed. They told me that it might be too old for the trailer that I have, but it keeps on by itself and it wouldn’t shut off. They called me back to schedule an appointment, and it was already working, and I didn’t have time to be there in case they got there, so I just went with it. AHS is a good deal to have in case of an emergency. I like knowing that I have somebody that I can call and that they’re there to help me. It’s not a bad price to pay for as well.

I've had a good experience with the heating claim I filed with American Home Shield. Within 24 hours after I put the claim in, I got contacted. Then after that, we set up the appointment. The contractor explained everything and gave me updates. It took about three weeks to get up everything and running, though, since it was basically two different jobs where we closed one and then we did another one after. At first, the compressor couldn't be found because the one they had was the wrong one. But then after that, they replaced the whole unit which took a few weeks.

AHS had to send somebody to look at my AC unit because something was wrong with the wiring and some other stuff. I called them and their claims rep did a good job in assisting me. I love them. They do a good job in making sure that people come out right away. They did everything in an expedited manner to make sure everything comes out like requested. And their fees are pretty low and reasonable. The contractor fixed what needed to be fixed thoroughly. Everything’s been good so far and I’ll recommend them. They’re very professional and I will recommend their service for coverage.

The fan of my AC wasn't working and it wasn't cooling down. I submitted a claim to American Home Shield and their representatives were always very helpful. It was a couple of days before their contractor came out and though he was not really personable, he came in, did his job and left. My AC is working fine now and overall, AHS was great.

Our pool pump went out and I submitted a claim with American Home Shield. I did it online and it went fine. The person who came out was great. He came about an hour from the time I submitted the claim. Also, he was very nice and he knew what he was doing.

I submit claims with American Home Shield online and it's very easy. CMC Appliance Repair fixed the air conditioning but I wouldn't want them back. I would ask for a different person. Even so, my air conditioner has been working fine. I would recommend American Home Shield to others.

My air conditioner stopped working. I did the first claim with American Home Shield online. Unfortunately, the contractor has had to come out there four more times for the same problem and it's still an ongoing issue. So, I've had a bad experience and I'm very unhappy. This last time, I had the same company come out. For the last two months, I've paid about $3,000. Now, I need to buy a new unit and they're not going to do that, and it's 1,500 bucks out of my pocket. They want to keep me having them come out to repair my AC, but it's not repaired each time. It works for a day, then it's not working again, and then they come back out. They keep making me pay all that money. They're nickel-and-diming me to death and this has got to stop.

We were with American Home Shield for two years about 10 years ago. We used them and they came in handy. Then we moved into a brand new house so we didn't need that. Now, we moved back into an older house so we have American Home Shield about four months this time around. I made sure I had it with that house. That came in handy 'cause our air conditioning went out within a year. It was the perfect solution for all the money problems. We didn't know that when it come up in the future as far as appliances and the coverage they had. It's the same thing with this house here. In fact, the owners just sold it. But then with it, we paid the difference to get the package that we want.

When I had a problem with the water heater, I was told that I can do the claim online but I called American Home Shield to speak with someone over the phone. It was a seamless process and I paid $100 for the deductible. The contractor came and looked at it and saw exactly what we had. They came back in and put another water heater. There were some things that AHS didn’t cover such as the disposal of it and for that of bringing up the code that I had to have so I ended up spending another $650 on it but it was worth it because water heaters were so expensive.

I’ve always built in the past so I’ve never had a need for a home warranty but I bought a used home. I was a closer in a title company for 18 years so I was very familiar with home warranties so I got American Home Shield. When I submitted the claim online to AHS for the air conditioner, the technician called me that night and he came out within 48 hours. He was great to work with and since the repair, the AC has been working fine. I haven’t had any disastrous issues and I would recommend AHS.

I called AHS for a rekey and their rep was very helpful. The contractors came on time and did good service. I'm satisfied with them.

American Home Shield has been good but I was not happy with the company I got assigned to for the air conditioner. When I called to get a status, AAA All Brands Appliance said they had already ordered the part but when I called back, they said that American Home Shield has to order it. I called American Home Shield and they said that AAA already had the part. But AAA said they didn't and that they would contact me as soon as they got it. Like that, it took them 14 days just to get the AC part. That was a bit too long. I'm in Florida and I have a baby so it was difficult.

My father has two air conditioner units and I have filed a number of claims on them. I have nothing but high praise for the young man who's been there the last couple of times. My parents are elderly and he would contact me and let me know what the problem is, what the fix is and how to go about any other follow-up. He is excellent. Most recently, the thermostat went out and he said that it adjusted the temperature quickly. Apparently, everything is working fine. Filing that claim over the phone was fairly easy as well. They were very efficient. But we've had prior service calls and things were not getting fixed. There were conflicting diagnoses on the same problem.

It was very easy filing a claim with American Home Shield over the phone. The representative was very professional and the contractor was on time. The pump for my pool has been real good since the repair.

I signed up with AHS back in 2010. But I never needed any services back then. And so I just recently rejoined them. I submitted a claim online when the garbage disposal went out and it was a simple process. The tech came out the next day and I was done within 20 minutes. I’m happy with AHS. I'd recommend them.

My ceiling fan blew out so I replaced it but it didn't want to work so I called American Home Shield. I had a doctor’s appointment and I couldn’t switch it so I had a problem with scheduling the appointment. I called AHS and told them that I needed to switch the time to some other day and they told me it was fine, so we scheduled it for another day. The guy then came out and my son told me that he was very polite, professional, and courteous. He also told me that the guy explained everything he was doing and that it was like he was working with him and that he liked that. The fan is now working perfectly.

Our toilet was making a horrible noise and was leaking. I called American Home Shield to submit a claim, and I didn’t have any problems. My daughter was the one that let the contractor in to fix the toilet. And she said he knew what he was doing and he fixed it and everything’s working fine now. American Home Shield was very helpful.

My well went out and when the contractor American Home Shield sent came out we thought it was a mechanical issue. They replaced a pressure switch and then it continued to act up on me, so then they came back out again. And then they thought the water bladders, since they were so old, was causing the water pump to flex the weight off and on. So I called AHS again and they said that the water bladders weren't covered and because it was above ground I had to pay for that $1,600 out of pocket.

It was easy to submit a claim with American Home Shield online for the dishwasher. I was originally assigned to a contractor that never responded. After four days, I contacted Home Shield again, but they've been somewhat dismissive with the calls that I've made to them and it took me several calls to get a second contractor assigned. They then sent me another contractor, RDW Appliance Repair, and the technician, Roland, was fantastic. He helped me and he went above and beyond to fix the issue. Although the service took a second time, the dishwasher's functioning has been excellent since the repair. The contractors that have sent out in the past have been hit-and-miss. I've had some with whom I've had great experiences and others where I've had mediocre experiences. Home Shield could improve the quality of the contractors that they send out and improve some of the customer experience.

I have been with American Home Shield for nine months now. I had some things in my house that I wanted to fix, and I have had a home warranty before, but I let it lapse. That was also too expensive. And so, I just thought that it would be a good idea to get another one. My AC unit just was not working properly, so I made a call to AHS. However, I wish that there was a person that you can talk to because they asked if it was a certain type of unit and I had no clue. Then just to schedule an appointment and have to pay the $100 and you’re not even sure if that’s what you need help with. It should be done better.

It's written into my warranty when we bought the home last October that we would get a free septic pump, and so I got that set up. The reps were helpful but the contractor who came was HORRIBLE. He was from A-1 Septic. When he got there, he didn’t know how to work on the system and didn’t know how to even pump it, so they had to send another truck to do it. I was at work then and my wife called. She told me that the guy was saying that it was not the system that they have in their data so they can't do it. The guy said that we show a 500-gallon tank, and it's actually a 1,200-gallon or 1,500-gallon. We didn't set it up so I didn't know what they were talking about. I got a hold of them and I told them that we needed to get with American Home Shield and that we had nothing to do with them. We were not the ones who called them but American Home Shield.

Our refrigerator needed to be repaired. I submitted the claim to American Home Shield online, wherein their website was easy to use. I got a contractor after a couple of days, and he was friendly and professional. They decided that it would qualify for a replacement, and I was slow to order a replacement, and I'm still waiting for it, but that’s not their fault. I've been pretty happy. I have no reservations about using them.

I normally call to file claims and the reps and I have always had a conversation that is very specific to what needs to be done. And they're very prompt in responding. Germano Appliance and Repair has come several times and they were wonderful. Germano is a man who owns his own company and has a lot of expertise in different appliances. He is excellent. The dishwasher was not turning on properly and it turned out that a fuse was out. One of the associates with Germano was in training and did a very good job. Jeffrey said that he was impressed with the way the young man had been trained and also the way that the owner of the company supervised him. Germano supervised exactly what he was doing the whole time. They repaired the dishwasher and we were back in business.

We have a heat pump outside, an electric furnace and an AC unit in the garage. There was a problem that started as the heat pump was not blowing warm air in January or February when it was pretty cold. We live in Washington State and it was 30 degrees outside. I turned the heat on and I was sitting by one of the vents in our living room and after 10 or 15 minutes, I could feel the exhaust right next to the vent and it was pretty cold blowing through.

I had a plumbing request for a broken piece in the tank of the toilet. I called American Home Shield and they organized a service. The techs came out and the toilet now works great. It made it so easy to flush the toilet. I would recommend American Home Shield to a friend.

The first call we placed for American Home Shield was about the plumbing and that was resolved. And recently we had an issue with the air conditioner not cooling and they sent One Stop Shop. The technician was very knowledgeable, patient and nice. He tried to explain to us what was going on. It’s still not fixed but he understood what was going on After the technician came out AHS sent an email saying that he will be following up with us in a few days to make an appointment.

American Home Shield replaced something in my air handling unit, and now, it's working fine. I submitted my claim online and the process was great. American Home Shield is doing a great job.

It's been very simple and super easy filing a claim. My husband submits it online and we normally get someone to contact us really quick. If we've had any issues, they had been resolved fairly quick. When we had somebody come out to check out the AC, the technician did not get the job done in a timely manner. He came and assessed the issue one day but he couldn't come back the same day to fix it. And I kept having to leave work to come home because he couldn't do it by himself. He really wasn't in any condition to be looking in the attic. He couldn't get around very well. He was very nice and helpful though. My husband ended up calling and requesting someone else to come and do it. The same guy showed up with someone else to help him, and they got it done within five minutes. So it got resolved but it took a little more work.

There was a switch in the AC that had burned up and the service guy that was sent by American Home Shield did a really good job. He tried to come a wee bit earlier, but my son-in-law couldn’t be there to meet him. Also, it’s in a farm so he worked with us to come back at a good time that suited everybody. He was extremely accommodating and that made a difference. He did a good job and it’s working great. The Sears guy who worked on the dishwasher was the same. He was extremely good, quick and did everything right.

I’ve had American Home Shield for 18 years and they have always done a good job for me. They always respond quickly and I appreciate that. I filed a claim with them for my air-conditioning's compressor on the phone. It took a few times to get the problem fixed and it was a long process. They had to order a compressor and put it in and then they had to come back a couple of times to adjust the Freon. We had to leave home two weeks in a row. We had no air and my husband has a heart condition and had a stroke so he can’t be in heat. I've had different technicians throughout the process but they were all really nice and professional. The air-conditioning has been working well since they were able to fix it.

The igniter of our oven had gone bad and American Home Shield sent somebody out quickly. The technician found the problem right away and the oven has been better since the repair.