American Home Shield Reviews

American Home Shield sent Mister Fix-It to repair our air conditioner. It was leaking Freon. The guy from Mister Fix-It was out here the same day that I called AHS to submit the AC claim. He put his gauges on the outside unit and it’s low on gas, and I said that the unit was 34 years old. So I’ve been babying it. I also have him come out and do a check twice a year. Having my AHS warranty on my property is worth it. You never know when something’s gonna break down, especially with mine. I have an ancient house. And AHS is saving me a whole bunch of money instead of having to put in a brand new AC unit all by myself. I’ve got my mom hooked up with AHS, too. She just got it over a month ago, and it sounds good for her.

We had a Samsung which I thought was a really good washer and we couldn’t get it to balance so we called American Home Shield. They sent a tech out within a few days and the tech said that the part that would fix the washer would equate to a brand new washer. And so, he deemed it unrepairable. I’ve got four kids and we had laundries stacking up so from that point, I went out, purchased a new washer and went through the claims that way as we purchased. And then, American Home Shield did a reimbursement.

We don’t know what may or may not break around here, and we didn’t wanna take a chance and have it to come out of pocket. I was told that American Home Shield has good coverage on things and we've been with them for about six months now. Luckily, we've only had one issue. Submitting the claim was easy to do too. Somebody called me right away and we set up the time. The contractor came out and looked at the dryer. The heater core had gone out and once they ordered the part, they came back and put it in.

I moved in my new property and the lighting was not working. American Home Shield sent out an electrician from one company. He came, removed the lights and then said he couldn’t fix it because it wasn’t covered. So I replaced the light on my own. But it did not resolve the problem apparently because it happened again a month later. There are two main lights in this room and the other light stopped working as well. But when I called American Home Shield, they said it's been more than 30 days of that initial claim so it wasn’t covered anymore. It would be another $75. They sent somebody else out and he fixed the light and hung it properly. But I was disappointed that I had to pay the service fee again. I feel like every time I would call them, I would have to pay $75 for some reason. I wouldn't discourage somebody from the warranty but I would want them to be aware of what specific coverage they have if it is their first time using a home warranty.

My dryer went out and it was easy to submit a claim with AHS to get it repaired. I just went online and filled up the claim form. Then somebody called me and scheduled to come out and fix it. I've done it over the phone before but it takes longer and you have to give your credit card information and the computer stores it. I have five children, so I’m in big trouble without a dryer. But the contractors came out relatively quickly, right when they said they would and they got in there a little kit and they took it apart and fixed it, cleaned it, and put it back together. The dryer was back up and running right away.

I filed two claims with American Home Shield recently--one was for a ceiling fan in the attic that wasn't working and the other one was for the condenser unit. It was a good experience submitting claim and they were pretty timely. They got somebody out to look at the issue and when the contractor made the assessment, he left and then came back for the repair work. The contractor was professional. However, the next day, my main unit wasn’t working. I did a little investigative work, and when I went outside, the breaker was tripped on the main unit at the condenser. So, I just flipped it back on and it’s been working ever since.

I submitted a claim to American Home Shield over the phone and the claim process was fine. The contractor that they sent out re-keyed my house. He was awesome and I really liked him. He called and said that he was running ahead of schedule and asked if he could come. He was quick, personable and he did exactly what I asked him to do and he was in and out. I had a really good experience with AHS.

Submitting a claim online is more convenient for me and I do it while I'm at work. I had an air conditioning claim for American Home Shield and the contractor who came to service was really nice, quick, and efficient. He was knowledgeable and thorough about everything. He tried to explain to me and I tried to retain whatever it was that he told me so that I could go and tell my dad what it was. Now, it should be fine as everything is still working.

I had an issue with my air conditioning system at my Paso Robles house. I called American Home Shield and the contractor they sent was excellent. He came right out, didn't dilly-dally and fixed the problem. The job was very well done. However, at my mom's house in Bakersfield, we had a broken dishwasher and the tenant there called. AHS' contractor said they would be out in two days but then they called the tenant back and said it would be more like a week. It took him over two weeks to get his dishwasher fixed.

Having a pool is a big black hole and money pit so I almost regret having a house with one, but I have American Home Shield to help me out there. So, it's all good. When the pool pump broke and I submitted a claim, my experience went great. Watertight Pool and Spa called me immediately and they did a great job. I highly recommend them. The only thing with AHS is the wait on the phone but as soon as I put the claim in, their service is very timely. I should do it online but my work does not let me. But all in all, American Home Shield's service has been excellent.

I submitted two plumbing claims to AHS online and the challenge was with the notes. It gets lost in translation. You have to select one specific thing that might be wrong with your plumbing but I'm not a plumber. The first time I submitted a claim, I had an issue trying to get them to understand what exactly was wrong. The second time I did it, I didn't really try. Nonetheless, Gates Plumbing came out and they were fine. They showed up on time, had a good attitude, knew what was wrong right away and took care of the issue. They sealed the leak we had and it was the best experience I've had with AHS. Nobody had to leave and reschedule a week out. They just did the work.

American Home Shield is doing a good job. We've had several claims and they came right through on those so we're happy with them. They've been doing real good in terms of the claims process and the contractors have been really good as well. We had an AC claim and it turned out that there was a bird nest in the vent line, and the contractor fixed it.

We had a claim for the toilet that wasn’t working correctly. My sister called American Home Shield to find out who were the plumbers and when they could get here. I called the plumber the next morning and left four messages throughout the day but I never heard from them. When my sister got home from work, she called AHS again and they contacted another plumber. He came out the next day and was a nice guy. He had a little boy with him who might have been his son. The plumber took care of things within 15 minutes and that was the end of it. Other than him, we’ve had the air conditioning and the heat people out here, and they’ve all been fine. I’ve had nothing but good experiences with American Home Shield.

I’ve had American Home Shield for a number of years and I've almost always been satisfied. I have my property manager contact them by phone for claims. But when we had an electricity issue, Advanced Overhead Doors didn’t do a very good job. They didn’t do anything and we requested that they be taken off the list for any future work for us. My renters had to do without the use of their garage for a while. But we contacted AHS and they helped resolve it again.

I went under the house and I freshly laid some limestone as a moisture barrier. I noticed a wet spot on the freshly laid rock that indicated that the pipes were leaking. Two leaks were coming from the main drainage line. There was one directly below a toilet and one on the outflow pipe from the house. I called American Home Shield's 1-800 number and requested a claim. The representative I spoke with was very fast, professional and efficient. There were 24 total hours to two calendar days that elapsed to schedule the appointment, and then one or two days for the service tech to come out.

My dishwasher wasn’t working properly. Whenever water was coming from the sink, it would go into the dishwasher and come out to the floor. I used the mobile app on my phone to submit the claim and the payment portion was simple to follow. I made the payment with my credit card before the technician came out and it was practically painless. I got a call the next day, which was within the allotted 24 to 48-hour timeframe, then the technician was out within two days.

I had two claims with American Home Shield. One was taken care of really great which was the second claim and it was done in two days. As for the other claim. I first made the claim on June the 7th and by June the 12th they notified me. They were supposed to call me within 24 hours to make an appointment but that never happened. I made a phone call myself and I left a message because there was nobody there. They did call me back and a service guy came out, looked at my dish machine and said he gotta order a part. However, up to this point the service company had never notified me. I called and they said they were waiting on a part. I said, “I’ll go get the part and I’ll have it here tomorrow.” And they said, “Oh, no. We gotta get it from AHS.”

We've been happy with everything that's going on with our warranty from American Home Shield. Working with their representatives has been great. It took their contractor Pride AC a while before they could come out the first time. They had to come out a second time but still they repaired the issue 100% and it's been fine since.

Since I renewed American Home Shield, their claiming process has been much easier and quicker. We just call and say we got a problem. And 99% of their reps have great customer service, listening to the problem and understanding that we’re having issues. So far, it has been good. The first issue we claimed for was for the pool that turned out to be a cracked valve. The guy from Splash Pool tried to fix it but it didn’t work and he told me that the crack was too big and they’ll just replace the part. Within a week after that, the pump started to go. He had to order the part and I understood that it had to get approval from AHS. I liked the personality of the guy. He was quick and great. He stayed in contact with me and allowed me to text him and find out what was going on.

When AHS gives you a number of somebody to get a hold of who's gonna come out and do the job, they have really good people. They're very reliable and they do a great job. My only issue is when you call AHS and if you want to speak to somebody, it takes a long time to get through them. If you call up and you use their electronic system cause you know what you're calling about is covered, that's simple. But if you have to speak to a human being, you are in trouble.

I recently had a problem with the condenser fan of the AC. So, I called American Home Shield to file a claim and my experience was good. I talked to a representative who got my order and put it in the system. They had a contractor sent to my house in a couple of days. The guy was amazing. He checked the AC the first time he came and it was okay. When he came the second time, he was able to pinpoint the issue and helped me. So far, everything is working good.

I am writing to you all as a long time customer who has been getting the run around from AHS for almost 2 weeks. I have 2 kids under 5 years of age and it my central air is not working. My home is over 90 degrees and the call I initiated on July 2nd was escalated the same day. Today is July 11th and a company was supposed to come today to my house between 12-2 pm, I confirmed with the company Blue Ribbon and they stated they will be there between 12-2. At 2 PM I called to find out when the tech will be coming, I was told that AHS needs to call them for prepayment before they can come.

I called back to dispute the claim from the first repair company. They sent out a second company who replaced my hinges. It was not a bad frame after all. My oven works just fine now. A specialist that monitors this site kept checking up on me to make sure things went smoothly. It took longer than I expected because the warranty company kept messing up my phone number or not giving it to the repair companies. But at the end of the day my oven was repaired. It was a rocky few weeks.

AHS call agents did not understand my steam boiler problem 3x. It was a leak in the pipes but they sent mechanical (air conditioning) companies to fix my leaking heating unit. Although I explained the problem of leaking water in a very detailed way, pleading with them to send someone right away, the call agent only would contact mechanical companies that could come out 48 hours later. When the mechanical company came out, they said, they can't fix this because it is a plumbing problem, and they stated that on the work order, it only said "steam boiler does not work", and hence AHS sending the AC companies.

I have paid the Home Warranty of my new home for 1 year and 4 months. I requested a service for the first time because the AC of the second floor was not working properly. They sent a technician who said the AC unit needed to be replaced (apparently it was too small?) and he told me American Home Shield would call me in one or two days. Never happened. After two weeks I called them, finding they have a terrible customer service and again, after 1 hour in the phone, they told me the case was in the authorization department and somebody would call me in the next 2 days. Nobody did.

After requesting HVAC service from AHS, it took over a month for the contractor to get ahold of me, which know is not AHS's fault. After the contractor came out, they fixed one small thing and left. This did nothing but cost us $75. I had to resubmit the claim, which it then dispatched another contractor out to us. This took another month to get finalized after 4 different trips to my house. Again, not 100% AHS's fault, but even after all of this, it is hard to tell what exactly gets covered and still had to pay +$600. It is very hard to reach AHS on any of this, as well.

I do have American Home shield over 3 years. I never had problem with them until my AC broke. They sent me a contractor to look at it... And they told me that needs to be replaced, and as well contractor supervisor came that day to sent me them unit for $9000, I called AHS what happened. They told me that is not true. "You are not going to be responsible for nothing," but when they got invoice from contractor they want to fix my AC and I have to pay $900 for Freon, I told them I do have all proof what they told me but AHS is not believing me and they do not want me to speak supervisor... He is always busy and them representative are getting upset with me not believing me what happened... I need new AC not fix and fix and fix. It is old and they give my compressor two years to work and to give up... I am so upset and it is summer... And in my contract replacement is covered... They believe contractor not customer. I do not refer AHS to no one.

UPDATE - After multiple complaints through telephone, Facebook, Consumer Affairs and the Attorney General AHS did send me a check for the "Cash out" value of the replacement for the hot water heater in the amount of $605.00. This of course does not come close to the actual cost of the repair which no provider would do for less than $1900.00, but at least the funds helped us recover some of our out of pocket expenses.

July 1, 2018, My home sprung a water leak, I requested service via online. Paid the fee on July 2, 2018, Plumber was called out but unable to come out until the 5th of July (1st plumber too busy). Called back for another plumber, #2 which they came on the 3rd of July, picked off the temporary patch I had put on the leak to prevent more damage. Then they applied "plumber's putty." Stuff you put under the drain to seal it but not good for pressurized water volume, so now it has damaged sheetrock wall. Had a quote of 1754.00 under foundation repair.

I am very disappointed in American Home Shield. On Friday June 22nd we reached out to them so they could send someone out to fix our AC unit. At first they acted like they couldn’t help us until we called back during normal business hours. Finally after calling them several times between Friday night and Saturday we decided to use an outside source to fix our AC units. (Note we looked into our providers that would be covered under the contract and none of them was close to us... like two hours away and they also didn’t offer AC service after hours). We called back in and got authorization to use an outside source. They told us to call once the technician was onsite and get approval. When the technician arrived he called and waited for 20 min on hold just to find out that he would need to wait 45 min on hold before he would get assistance.

AHS authorized outside service to repair my AC. I was provided a dispatch # and authorization code for reimbursement. Sent appropriate paperwork to requested address in Memphis, TN on June 27th for reimbursement. As of today, July 10th, AHS denies receiving any paperwork and I have not been reimbursed. To make matters worse, AHS indicated they aren't able to contact the Outside Authorizations Department. I've made 3 calls and get a different answer every time. Very frustrated and feel ripped off!

I had a problem with my air conditioner and submitted a claim online to American Home Shield. I called the people that they had given me the information of and they said that they would call me back once they got my AHS number. They did and set up the appointment. My husband said that the contractor who arrived thereafter was quick and nice. Overall, it was good service.

I submit claims with American Home Shield online, which is much easier than trying to do it on the phone. It takes about 15 minutes online and about two and a half hours on the phone. I recently did a claim when the compressor on my air conditioner went out. The contractor was very good and did an excellent job. On the first day they came out, they were just doing a regular cleaning, and then after they did the cleaning, I paid $124. And then a week later, my air conditioner broke down, so they came back and fixed it for free except for the $100 deductible. I've been with American Home Shield for a long time, and they’ve always been very prompt and efficient in everything they do for me. They are outstanding and very professional.

The AC needed to be recharged so my husband filed the claim to American Home Shield. The interaction he had with the contractor that came out went pretty smoothly. And after the repair, the AC was perfect.

I called American Home Shield and submitted a claim for my refrigerator that froze up. The people they sent were on point with communication and with everything in general. They were great and I was very pleased with them. The unit is now working well. I've been with American Home Shield for 10 years now and I'm very happy with what I got.

I was hearing a sound in my AC. I submitted a claim and Total Air was the company that was assigned to me. They already came out last year to service the same unit and they put a coolant in. When I tried to make an appointment for the claim I filed this time, I got their voicemail. A lady then called me back the next morning and she told me that somebody will call me back. But nobody did. A week passed and I called them back and asked them if they could set up the appointment. They then came out but they didn't do anything to the AC.

The AC seemed like it was running all the time and my electric bill had shot up really high, so I was concerned with it. I had also put the new filter on. I called American Home Shield and a technician got to my home right within two days after I called. I was real glad that I didn’t have to wait longer than I did. He cleaned my unit, found that the filter I put on was sucked up and it wrapped itself around the motor, and got that out. He told me what to do next time so that wouldn’t happen again. He seemed very knowledgeable. Then he had to add some Freon too. However, I was a little disappointed that American Home Shield just paid $10 and I had to pay $65 for the Freon. Still, everything else was good and the AC is now doing good. I’ve got American Home Shield last September which the sellers paid for when I bought my house, and I’m satisfied with them.

We had some issues with our air conditioning not blowing cold air. We contacted American Home Shield and had an awesome experience with the servicing agent. They responded within the same day and had it fixed. Normally it takes two to three days to get an agent out to my location. But because we have a lot of smaller servicing agents that work out of this area, it’s not too bad.

My most recent claim with American Home Shield was about my dryer. It was making a really odd sound and would be burning something up. I submitted the claim online and I got a text and an email from American Home Shield. I finally heard from the company that AHS was gonna send out in a day or two. The tech came and opened the dryer up. He brought a part and put it in and he fixed it. It was all taken care of in one appointment. It was prompt and quick and I was very happy with that service. It made me feel like it was worth having the policies through AHS for that. However, I was struggling with my water heater since January. We could have fixed it easily, but it was unfortunate for me. The water heater is a dual fuel system something and I just kept at it. I was hoping for the guys who installed it to come and take a look at it, but they were not lenders of AHS, so they couldn't do it.

I had a leak in the bathroom, but I couldn't locate the source. I submitted a claim with AHS. I had a very good response and the contractors were here and took care of the issue. I've had Draingo a couple of times and they've been terrific. It turned out, I had a worn out spacer on the bottom of the toilet bowl that holds the bowl onto the toilet seat. I felt around it, but I didn't see it. But the guy found it very quickly and not only changed the one that was acting up but changed both of them. He was very quick, very responsive and had it done in no time.

I was away from home because of business so my parents called American Home Shield regarding an AC concern. American Home Shield then e-mailed me, saying that somebody would come out. Someone from American Air Conditioning and Heating came out the next day. He was very nice, polite, and fixed the problem fairly quickly. I’ve been with American Home Shield since this spring and I’m glad to be covered because the issue could have been worse. Also, the reps are nice and polite too when I speak to them.

I submitted my claim to American Home Shield online and I talked to their rep as well. Their claims process was easy. Appliance Rescue came out and fixed my refrigerator. However, it took them about a week to come out because they were really busy but that was fine. They were really helpful, very courteous, very polite and listened to what I thought was going wrong. And then, they did a research and once they checked the refrigerator, they figured out exactly what was wrong. After that, they had to order the part and had to get the approval through the people from AHS for the warranty. They were professional and kept me up-to-date. They tried to do the best they could because they had so many other people since there were only two options. They were excellent and I’d definitely like to have them again to help me if I needed it.

American Home Shield has been really great with all our claims. However, I've been having an issue since I paid for another year's worth of warranty and their guy gave me 75% off the total price. So, I only paid $730. But then, they keep telling me that I owe the 75 that he gave me off. I just got a threatening email that they're going to send me to claims. I've called twice and talked to two different people there about the money that I do not owe them and despite knowing that I don't owe it, they still haven't fixed the problem. The first lady I talked to even said that she had no idea why the amount owed is on my account. She told me to ignore it as she didn't even know what it was for. However, I kept getting more emails and their guy was saying that was because I didn't pay for the full price for the year's worth of coverage. I then told him that it was because I didn't have to. Still, I'm happy with AHS' service, just not this weird feeling situation.

I filed a claim with American Home Shield that still hasn't been resolved and I can't seem to get a callback or a response from them about a leak in my ceiling downstairs. I called on multiple occasions and all they tell me is that they’re gonna put in a request. I never get a call and this has been going on for a couple of months. The contractor that they used, Hers and His Plumbing, never turned in their report, which delayed me getting a second opinion. I had two opinions and they were both different. I requested to use someone else because the same company came out twice and gave me two different opinions. Then, I called my home inspector, which was separate, that I paid out-of-pocket to look and he told me a different opinion. So, I called American Home Shield and told them that I'd like for them to send someone else out and they told me that I can't use someone that I’ve already used for that opinion.

I had a claim that I submitted over the phone with AHS and the process went fine. The AC wasn’t cooling and although the fan was running, the unit was blowing hot air. The contractor from Inner Green Services came out and he was fine. He told us that he'd call back at 10 o’clock in the morning and he came that morning. And since the repair, the AC has been working okay. I got along fine with American Home Shield and I've been with them for close to a year. I felt like I needed to have something in case anything went wrong with any of the appliances. However, my bill with AHS went up and I wasn’t notified of that.

The air-conditioner wasn’t cooling in the house and the contractor AHS sent did very well but at one point we had some kind of a scheduling conflict. It was my fault one time and kind of his the next because he was covering such a broad area. It was hard to get an exact time when he and I could be there. But other than that, he did a great job and fixed my issue. I’ll tell others to sign up as quick as they could with AHS.

Page Refrigeration came out many times for my AC claim and I’m still waiting on them. Both of my AC units upstairs and downstairs wouldn’t work when I first turned them on this season. While we finally got the bottom one working, this will be the fourth time out for the AC guy. We finally figured it out that there was a leak someplace in the line from where it comes from the condensers to the upstairs unit, whether it’s underground or in the house. And we’re going on three months without air conditioning upstairs in the heat of summer.

I called American Home Shield on a late Friday and they were prompt in getting folks out. The plumbers came out on a Monday morning and they fixed the problem. Everybody at AHS was very professional and helpful. They kept me informed of what they were doing, and I liked that.

I've been with American Home Shield for four years. More recently, I had a problem with my air conditioner. I submitted a claim over the phone to them and their reps were very polite. They referred me to Hanson to fix my AC. The contractors found the problem the first time they came out. AHS said the amount to fix the problem was okay but then Hanson never called me. I had to keep calling AHS until they finally got to Hanson. Even so, Hanson still took about a week to come back and fix the AC issue. Nevertheless, the AC is up and running now. I recommend AHS. Whenever I call them, they get right on my problem.

I sent in a claim online for a dishwasher problem I had and the next day, American Home Shield told me the company they assigned to my case. I called the contractor company then a guy called me back and scheduled an appointment. He showed up on time for the appointment, told me what was wrong with the unit, and fixed it. My experience with American Home Shield has been good so far and I'd use them again if I had to.

American Home Shield has been a good warranty so far and we had a good experience submitting our claim when the little cap on our spa's filter came off. We did the claim by phone and it was quick and easy. The reps were very helpful as well. They assigned Golden West Pool and Services and the technician who came out was very nice, friendly and helpful. He answered all the questions I had and replaced the filter cap. Everything works good now.

I had a situation where American Home Shield recommended a person to come out but it was not a good experience. American Home Shield has been very easy to work with but unfortunately, they have no control over the people that come out to service things. However, George, the owner of George Morris & Son, was wonderful. Our AC unit was not working and I filed the claim with American Home Shield over the phone. George came out, narrowed it down to the thermostat problem and he replaced it. The unit’s been working fine ever since. American Home Shield was excellent and I’m very happy with them. I have recommended them to many other people.

My water heater broke and I didn't have hot water. I filed a claim online with American Home Shield and they sent De Hart Plumbing out. Their tech told us what was wrong with the heater and there was a part he needed to order, so he went with AHS to make sure that it was approved. Within a day, it was approved and he came back out and fixed it. There was one other part though that he didn't realize was broken but he was able to fix it right away. I would use this contractor again if I had to. This is the first home we've owned and with my husband being a trucker who is always gone, I'm happy with having a warranty. The issue was something that I wouldn't have been able to fix and probably would have spent millions of dollars on.

I have been with American Home Shield for about five years now and their reps are friendly and helpful. They get somebody out within just one day. They have had better service providers than other companies too. These providers are better at identifying and resolving the problem on the first visit versus making multiple trips out. Recently, AHS sent people from A&G Rooter who were prompt and professional. They diagnosed the problem and determined that it wasn't actually a problem at all. So, before they cut holes in my ceiling, they were able to identify what happened and there wasn't a need for any cutting work done and they were upfront about it.

My dryer was taking up to three cycles to dry anything so I thought I’d make the repair people check it out. I went through American Home Shield's website to put in the claim and it was easy and very straightforward. However, the contractor they sent didn’t really do much. He looked inside the dryer quick and then basically said that he thought the dryer bin was the problem. He said that I should have someone else come out to clean it. He didn’t even look in there, he just assumed that was the problem so he wasn’t too positive in that regard. I ended up just buying a new dryer the following week and it works a lot better now. Overall American Home Shield has always been helpful. It’s always nice just to spend $75 and get something like that, and it’s very valuable.

American Home Shield is a waste of money, and I was extremely disappointed that when I really needed it for something, they weren't able to come through. Multiple people lied to me about what was covered and what was not. And then when I needed to use the service, they told me I couldn’t even after they had told me multiple times that I could use it for that particular thing. At this time, I wouldn't be able to service my heating and cooling system.

When our washer was in a certain cycle, it would continue to spin and it would spin for four times longer than it was supposed to. My wife sent a claim over the phone to American Home Shield and the contractor called us within a few hours. They were out the following day and they were okay. The only thing that was strange to me was the problem was showing up on the motherboard on code but he told he couldn't see it. He said he had to to think about and research it then get back to me. And he came back after we called him. He brought a motherboard and fixed it. So, our experience was okay. But AHS has gotten too expensive for us. Looking back at our claims, we had a couple on our first year but after that, this was the first one we've had in some time and the prices have gone up in less than a year. So, we elected to change to another company.

We have a 28-year old air conditioner and it wasn't working. We submitted a claim via American Home Shield's website and the company that came out and looked at it was very helpful. They found the leak in the condenser. However, the big issue for us was that the unit is an 8 SEER and we would rather replace it than fix it. But that wasn't how it was written up. We were offered $260 for our air conditioner. We're probably gonna bypass AHS and get our air conditioner replaced, and discontinue our contract with them by the end of July.

I called American Home Shield for an issue with the plumbing and had a good experience dealing with the rep I got. However, the issue ended up not being a covered item. The plumbing issue really wasn’t within the house but in the street where the sewers are. So I called the town. The town sent somebody out right away and solved the problem. I've used American Home Shield for other things and their service is very good. Although sometimes the response time is not quick enough.

Our AC wasn't cooling the house and I went online to submit a claim which was easy enough to do. American Home Shield responded quickly but I wasn't happy with the contractor they sent. When he came out, he said it was a new unit and told me that he went and hooked up the gauges but it seemed like there was plenty of pressure so I probably have some other issue. He was half right because I did have another issue. I needed to put insulation in the attic and since putting 16 inches of it, I still have some issues with the unit cooling the house on hot days. But the things he said were probably wrong such that the duct work didn’t have any insulation on it. It was not true since it was insulated really well so he really didn’t get a pressure reading or do anything else. He just made a determination that it couldn't have been Freon and he was done in five minutes.

Submitting a claim with American Home Shield has been okay, but I don't like the turnaround time for the contractor to come out. Sometimes, it could be three to four days before they can get out there and fix the problem. Instead of using a plumber or electrician in the local area, they use somebody in Montgomery and that’s about an hour from here. But for the most part, the contractors are professional and knowledgeable about what they are doing.

I had different issues with a couple of appliances and submitted a claim to American Home Shield online. Their contractor fixed two out of the three appliances, and I'm still having a problem with one of them so he's gonna come back tomorrow and see if they're gonna have to order more parts. Other than that, previous claims were handled quickly.

I submitted a claim with American Home Shield for my AC. They sent the contractor, 72 Degrees, and it was perfect. The contractor was quick and responsive. They were on time and they diagnosed the problem and got the repair over with quickly.

I wanted to get my locks changed. I submitted a claim to American Home Shield and a contractor came out in two days. He was good, seemed pretty knowledgeable, and was easy to talk to. He figured out what kind of locks they were and went to his car to get the proper tools he needed to change them. Then he showed me in detail about the workings of the locks. I was very satisfied with my experience and I would recommend AHS. Having a home warranty has been pretty valuable so far and AHS is there in case anything breaks down. If I have to use them again, the next time would be something I don’t think I would worry about.

I've been a realtor for 30 years and I've had American Home Shield for years but it's not working anymore. I have 15 houses and I once called in for an oven to be fixed in one house. American Home Shield was supposed to order a part but no one called my tenants back. No one touched base with me either. There was another time that they replaced the hot water heater but they didn't wanna do all this other work. There was $1,900 of work for a $400 hot water heater.

I continued to tell A-1 Quality that the problem was that after a period of time, our AC's blower would stop blowing air but they never addressed that issue. When they installed the new compressor which was the last thing they did over a period of four visits, it stopped working again. We called in again. They called me, and the dispatcher was on the phone with me and she was gonna send a different guy out to take a look, and she was telling me that I’m setting my thermostat too low. And I’ve never heard of that so we were having a small debate that the coil is 40 degrees less than the setting on the thermostat and you freeze the coil. The coil will freeze if you’re not blowing air across it.

The air conditioner was acting up and it wasn’t cooling. I submitted a claim with American Home Shield online and navigating through the website was simple. It was very user-friendly. Then it didn't take long to get a contractor out. The tech who came was great. He added Freon for us and the unit is cooling now. Everything has been great since the repair. The AC is doing its typical summer thing and it's not near as bad as it was. It was my first time using the warranty and I was satisfied with my experience. All in all, having a warranty on our property is very valuable. If anything goes wrong or if we’re in a financial situation, we know that we’re gonna be okay.

The air condition in my bedroom is supposed to start when the temperature on the thermostat goes beyond the range. So, if I set the temperature to be 75, it should start at 76. But, what was happening was that it was starting when it got to 78 and 79 and then it would run all the way to 74. So in the night, it got very hot and we were getting disturbed sleep. And it’s a fairly new system because it’s just two years old.

A tenant was complaining that the water heater doesn’t do a good job, but the contractor from J&K Plumbing that American Home Shield sent said there was nothing wrong with it and didn’t work on anything. So far, my experience with American Home Shield has been good and I have been with AHS for a few years now. And while I normally submit claims online, my interactions with their reps have been very good.

We've been with American Home Shield since 2006 and every time that something goes wrong, they always check and see if everything’s okay. Recently, Butler’s Appliance came out and looked at our dishwasher. But, so far, they haven't gotten back with us. Despite that, as far as AHS is concerned, they are excellent.

My icemaker wasn’t making ice, so I called in to submit the claim with American Home Shield. Our interaction with the rep was great and they didn’t have me on hold for a long time. They will call you back right away to tell you when they are going to send the technician out, and it is usually, generally, within the week. They’ll try to send somebody out, and they’re really nice. You can call them when you’re out of town or you have to cancel and you can reschedule at the night before and there has never been a problem. But they always seemed to be Johnny on the spot. They’ll call on the cellphone and contact me and let me know what is going on and when they can come and they are just great. I have no complaints about them.

I had a person from Wolfer's come out to clean my furnace to get ready for summer. He told me that the pan that has the condenser above it in the air conditioning is for the water, but it shouldn’t be full of water. When I looked at it, it was full of water. He poured water in there and then he put bleach as well. He then said that the pipe that goes out where the water is was not draining properly and that it was draining underneath my house.

The day before July 4th my air conditioner went out. In Texas right now the temps are averaging 100 degrees, every day! I called AHS, to report and was given a service company called Meyagies to repair it. I immediately called them that day and was able to get them out there on Thursday the 5th. After the service repairman diagnosed the problem he said he would have to get an Authorization from AHS to do the repairs. I called Meyagies on Friday morning to make sure this was done. Their service tech did not turn in the appropriate paper work to get it authorized and the dispatch had to call him to get him to send in the Easy Sheet to AHS for authorization. I called AHS later that day to see if they had received the paperwork and they had not. I called Meyagies back and asked them to resend it.

I have had AHS for approximately 6 years. 5 years ago the well pump went out and American Home Shield replaced the Pump the next day after I contacted them, about a year later the A/C went out. A tech came out the same day and determined that the compressor was out, 3 days later the condenser unit was replaced. Jump forward to July 2018, I contacted AHS on July 2 and put in a claim that the A/C is now freezing up. Arctic Air was contacted by AHS, they contacted me and said they would be out on Thursday July 5, late AM, they did not show up until late AM on Friday, July 6.

I have spent a total of 6 hours on the phone trying to fix AHS mistake, I called on 6/28/18 to update my payment information. I updated it and was assured after asking if this would affect the payment coming out the following day the 29th. I was charged 2 $25.00 overdraft fees as the funds were not supposed to come out of the previous account information. I called back to get the payment info fixed and decided to cancel the warranty. I have called 5 times and spent a total of 6 hours, not including the 45 min I have currently been on hold trying to get it fixed.

Updated on 12/26/2018: I am finally cancelling my American Home Shield insurance today after years of terrible service. We have a plug in our sewer line and AHS took 3-4 days to send someone to our house. Finally when the plumber came, they said that insurance will not cover removing the toilet to "snake through the pipe" and put it back and it will cost us $600 out of pocket. In front of the plumber, I called a private plumber who told us that insurance should cover it and that the most it would cost is $250. We had to reschedule and it caused another delay for us. AHS and their associates do everything they can to frustrate you and not get the work done. EVERY TIME you call American Home Shield you are on hold for at least 1 hour and they give you problems about fixing anything and covering it. DO NOT BUY.

Hot water heater broken. Took them 3 days just to assign a service company. Now it is day 8 and I cannot get ahold of the service company, and they have not called me. Two 30 minute wait time telephone calls to American Home Shield and they still no hot water. Just save what they would charge you every month and cut out this waste of time company.

We just bought a home and needed help from American Home Shield to have the locks changed. And a couple of days after I talked to my area rep, the tech from Mr. Rekey arrived. They have squeezed us in on a day that they didn't have any appointments available and that was nice.

Here I am, almost 1.5 months after first initiating a claim on my busted refrigerator, and it's still leaking on the floor and not cold. I thought this was the type of thing insurance was supposed to protect you from - not cause! But here I am, still making monthly payments, waiting on service techs, unable to justify buying a new fridge out of pocket due to hundreds already sunk into this "service" and living in a veritable third-world of room-temp icebox and bumming space in friends & acquaintances fridges because this so-called "American Home Shield" seems only able to shield me from getting in touch with any single real person who might be able to help.

I usually don't write ANY reviews. Don't have social media, don't leave Yelp reviews. But god damn...this place had me pulling my hair out. I'll try and make this as short as possible. I was given a home warranty package when my Wife and I bought our new home. $75 deductible to have a specialist come out and attempt to fix any issue/appliance in your home. If it can't be replaced, AHS would reimburse a cash-in-lieu payment (max limits on certain appliances). Week 1 - called about a simple faucet leak. Local plumber comes out, takes 5 mins and determines the faucet needed to be replaced (broken cartridge). He reports his findings to AHS. After days with no response, I called AHS to follow up. At that time, I was told I needed a 2nd opinion before the faucet could be replaced.

I had an AC issue last June. American Home Shield sent A1affordable heating and cooling and they addressed the issue well. But I had a service call come back because the pipe was leaking from the furnace that goes to my drain, so I had water in my basement and then, the air conditioner went out. I thought it was the furnace, so when I placed a service call to AHS, I said "Furnace" instead of "Air Conditioner."

A garage door wasn't opening up so I called American Home Shield to file a claim and my experience has been good. The rep that I spoke with was fine and the contractor that they sent out was really good. They showed up on time. I've been with American Home Shield for six months now and so far, everything has been fine.

When the converter in the shower was leaking, I filed a claim over the phone to American Home Shield. Sometimes, it's a little complicated trying to go through their automated system but if I get a live customer service, it’s always a great experience. The representative I spoke with was very polite and professional. The plumber from Dave and Sons came out on the same day, and he was very good. He knew right what the problem was, changed the inside of the mechanism, and he was finished. Everything is working excellently since then, and so far, my experience with American Home Shield has been pleasant.

I called American Home Shield to file the claim for ur AC and we finally went through with Air Motions. They were the cheapest for the service call and we called them and they did a good job all the way around. The people sent out to do the repair work were terrific and they put in a new air conditioner. The old unit came with the house in 2003. It got too old to work properly and when the techs tried to repair it, we couldn't find any parts to put in. They worked on it for two or three days trying to keep up with old parts. However, they couldn't keep finding old parts for it, so they put in a new one. Everything has been divine ever since they have started work on it and put in a new one. We're really pleased with everything.

I have been with American Home Shield for about a month now and in my limited experience, it has been easy and I am happy with them. I had submitted a claim online and AAA All Brands Appliance came out. I had good interactions with the contractor and there had been no issues with the performance of the appliance since the repair.

I had a claim for an evaporative cooler and I found the website user-friendly in submitting the claim online. The contractor came out on time and during the specified time. He looked at the unit and was able to resolve the issue on the spot. A couple of filters were added and the unit's been working fine since then. The other claim I had with American Home Shield was for a pool pump and I thought the unit was covered. When I renewed the warranty, I added a spa on the dropdown menu. But what I’m calling a spa is not what they considered a spa. The contractor came out thinking that it was a spa that I have in my bathroom, not a Jacuzzi.

I own three properties that American Home Shield has taken care of and they're actually easy. They're in the process of fixing one right now on one of my properties and they’ve gotten through finishing one of my other duplexes, and they did a great job. I just call them whenever I submit my claims and when I deal with someone in the United States, it is fine. But when I dealt with someone out of the United States, it is horrible. American Home Shield itself is a great company, but every time I deal with someone out of the United States, they don’t get it. They don’t understand my rentals.

The customer service I received from American Home Shield when I filed my claim online was fine. The only confusing thing was that they said that they would reach out to us about scheduling and we ended up getting a text the next day through the automated system. It just told us whenever the appointment time was gonna be. They didn't give us options but it worked out fine. The contractor was very quick and efficient and he got the issue fixed. Everything seems to be working fine since the repair. I would recommend American Home Shield.

I had stoppage in my water line so that backed up and it ended up pushing all the water up the kitchen sink and I had sand and water in my kitchen. I moved into the house and the home inspection somehow passed the water line. I had Freedom Plumbing come out but the technician didn’t have the right tools. So, he left and I had to do a recall. I called back and got a second opinion. Then, AHS sent Randall and Sons out, and the technician ended up fixing the sink. But the water pipe from the washer is still not fixed. So now, I’ve been battling in trying to get somebody to come back out and re-fix it but it has been a nightmare. I was supposed to hear back from somebody on Thursday, this was round three, and I still have received no phone call, my issues are not fixed and this has been three weeks now.

Submitting my claim to AHS online was very easy. It was for a microwave and the contractor provided fantastic service. However, the microwave broke again and it had the same issue. The person who came out also thought it was the same. He said that he did what he could to fix it and that he put in a list for parts to order if it happens again. The problem is the company that's coming out to fix it is a completely different company because the first company couldn't come out right away. So I feel like it's gonna take a long time for them to fix it because they don't have access to the parts.

We filed a claim with AHS over the phone. They were very professional and showed up on time. The microwave has been replaced and it now works when we need it. We're very pleased with AHS.

My toilets were running after flushing and a week after I noticed it, I filed a claim to American Home Shield. My experience was pleasant. The contractor came out right away and explained things to me. He did tell me that things were fine, but the next day the water continued to run into the toilet. So, he had to replace some things. He came back about two days and did it. Since then, all is well. The toilet's performance is satisfactory. I've been with American Home Shield for eight years and they’ve always been good. It’s worth the cost.

I have been with American Home Shield for about half a year now and we've had a good experience with them. Submitting a request to have contractors come out was very easy. I did everything online. And when I submitted a claim for an AC issue, the contractor who came out was very professional. The AC was blowing hot air so he took a look at it and knew the capacitor was bad. He replaced that and it has been fine ever since. Furthermore, he explained everything that he did and said more than I needed to know. I had an education in air conditioning fixes. Also, it took him longer to get here than him repairing everything. All in all, it was the first time I had to use American Home Shield and everything went perfectly fine. So, not that I look forward to using it again, but I have confidence that if I need to, it will be just as seamless.

The garage door would either go up or go down halfway and it’s been going on for two weeks but it was intermittent. I filed a claim online to American Home Shield and the technician from Cactus Garage Doors replaced the circuit board. It was the first time I used AHS and it worked out well.

We had an air conditioning go out and it wasn’t cooling the house so we submitted a claim to AHS online. The claims process was easy and the contractor was friendly. He worked around my schedule, came in, did his job and left. It was a great experience.

There was something wrong with my AC switch. It was a Friday when the AC went out. I was at work and I called AHS to submit my claim because I did not have my information at that time to log in. Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday. Also, they said that if it was an emergency, they would come in in that weekend. It was in the 100s and my house was so hot so I called back and I said, “Could someone do it on the emergency basis?” And the AHS rep took about 30 minutes calling every company she could to get someone out to repair it. She was excellent. The contractor that came was very good and he answered all of my questions. He was a little bit difficult to understand because he had an accent but he pointed out some things that I needed to do in the future, which I have done. The AC has been working perfectly since the repair.

There was a leak in the faucet. I called American Home Shield to submit a claim. I told them I wanted someone to come because I was not sure. I wanted them to check all the faucets in the bathrooms, especially the master’s and then the hallway, the faucet in the kitchen and in the bathroom downstairs too. The disposal was also not working so they had to change it and the toilet was flushing all the time. The contractors came. I didn't know what they did, if they fixed it or not, but they got the signature from me and they said it was fixed. And after they left, I saw it was still a bit leaking. It’s not that much. It’s the same thing as before - every minute, one drop. I called AHS and they sent another guy. He said that it was good. The third guy came out and he said everything was okay. Then AHS sent the invoice for $75.

We had some issues with our appliances. We filed our claim to American Home Shield online. It was very easy. We got a quick response time from the company that was sending out the contractor. The contractor was who came out was very good. He was a professional and he showed up on time. All of the repairs that were needed to be made were made.

My air conditioning was not cooling. I filed a claim with American Home Shield and going through their online process was fine. Although Bella Heat & Air couldn’t come out for a couple more days after filing the claim, they got the problem fixed on their first visit. The contractors were also very good and helpful.

My AC wasn't cooling. I submitted a claim to American Home Shield and I did it over the phone through the automated system. The process was fine. Also, the tech who came over was great. He came out the next morning and took care of the AC. After the repair, everything has been good.

American Home Shield is difficult. I submitted a claim for my water heater at the end of May, the weekend of Memorial Day. They kept telling me that the contractor has got the job scheduled, but the guy kept on not showing up. AHS' reps did what they could do but when the contractor doesn’t answer his phone or feeds them something, they would go by what they hear from him. My electrician then recommended somebody and they happened to know the owner of JK Plumbing. They then went and got the water heater, installed it, and billed JK Plumbing for it. AHS has now given me a new plumbing company, Watson Plumbing & Mechanical, that's finishing the job.

My wife submitted a claim to AHS over the phone because our light switches weren’t working. Everything was on time. We didn’t have to wait a while so it was convenient that they were able to get somebody out here for us in a good time that we needed them to. The contractor installed the new light switches and he also let us know what was going on and showed us the wiring in the house. He also gave us a lot of information on stuff that we didn’t know. He did a good job.

I had a claim with American Home Shield for my air conditioning and the people who came out were here for 30 minutes. They looked up in the attic and then they went to the back. They asked if my air conditioner was on. When I said no, they asked me to turn it on and they started filling it with Freon. When I asked what made the Freon leak out, they told me the caps were loose.

American Home Shield is a decent company with a very good online site. I've had very good experience with their contractors too. They are on time and professional. I've sent in simple claims online for the ice machine, the dishwasher and most recently for the pool filter. However, it took almost two weeks before it was repaired since the contractor had to get authorization from American Home Shield and then get the parts.

I submitted a claim to American Home Shield over the phone, which I always do, for my Air Conditioner and it all went fast. They tried to get somebody that night because my elders live with me and my husband has a heart condition but they were unable to do that. So my dad stayed up most of the night watering down the air conditioner to keep it cool enough so that we could run it for 15 minutes before it shuts back off. And then, he would wait for about 10 minutes and water it down then let it run for 20 minutes until it again shuts off.

There was an issue with my dishwasher and the Universal Repairs guy that American Home Shield sent said that there was something wrong with the agitator. It’s the part where the water goes out of and he said that I need to have that part. There was also an issue with my microwave oven and the tech told me that it was the door on my microwave. He took pictures of the part when you close the door and the part when you open the door itself. He told me that I needed the piece inside the microwave and not the door itself. So I said okay.

The spinner on my dryer stopped working. A piece of clothing dropped through the lint and got caught in the motor. I was about to call in to file a claim but I went online to find American Home Shield’s actual number. Then when I logged and created an account, it had right there, “File complaint” so filing a claim was pretty easy. Once I submitted the claim, they called me within about an hour. Then the technician came out in about three days which was actually early. He was very knowledgeable and he was done with the special repair in 30 minutes. I'm glad that the AHS process was very simple and I'm gonna keep this going.

I've had various home warranties before and AHS is the first one that I'm very pleased with. Submitting the claim for the AC went smoothly and AHS sent an AC company that I've used before. The trade person called us in a timely manner. The contractors were very good and professional. They answered questions and explained things in layman's terms. They knew right away that the AC had an issue with the thermostat. They changed that out and the AC has been working great ever since.

We had a socket that looked like it had shorted out and caught fire, and that in turn knocked out the power in one of our guest bedrooms upstairs. I submitted a claim at American Home Shield online which was very nice for me to do without having to get on hold or do anything. The techs came out soon enough, and though we ended up having to push ‘em back on our own, they were quick so it was fine. Everything worked really well and I was really satisfied with the process.

I’ve been with American Home Shield for a year and everyone they sent out were good and I liked them. AHS sends out email newsletters talking about doing different things for people. They sent out something about having the AC checked before summer so I called and scheduled for someone to come and check it. When the person came, he told me that they were just looking if I have a problem and they don’t do tune-ups. It would have been nice if I had known that. I indicated what I wanted to have done, and still, no one told me that they don’t do that. AHS need to be clear that even though they recommend you get a tune-up, they don’t cover it. They could have been more communicative about what they cover and what they don't. But since the repairs, the appliance and my other claims are working fine.

The washing machine quit and AHS sent someone out. The contractor had gotten it fixed, but it quit again. My son called AHS and the new claim took a while because they had to review the claim before it. We were two weeks without a washing machine. I think it was due to the fact that it happened on the same appliance. They sent someone back out again. The contractor found out that the wiring harness they put in the washing machine was not heavy enough so they replaced it. Hopefully, we had gotten everything going. You see the ads on TV and the process is instant. It's not instant. Depending on what part of the country you live in, it takes two or three days to get somebody out there. Down in Missouri, it takes a couple of days. So far, our experience with American Home Shield has been good.

I recently moved into the home which I just bought and didn’t have my box of keys. Dan from DNG Appliance was sent out by American Home Shield and he was jovial, nice and had a great personality. I’ve had American Home Shield for two years and I’ve enjoyed them perform so I would renew before the end of the month.

I recommend everybody to get a home warranty and I’ve had American Home Shield since I had my house in 2001. I left them at one point when I was at another house because I wasn’t happy with their customer service. I paid all that money and I never did a claim then when I did, they wanted to tell me that they won't cover my AC because it was rusted. But all AC units will rust if they've been at a house for 50 years. I was very unhappy with that so I went with another company but I wasn’t happy with them either. So I came back to American Home Shield after asking a lot of questions. They are much better now and they have been easy to work with so far.

We bought a house six months ago and I had American Home Shield in the previous house that I bought. And so I decided to have it again and I'm glad I did because I've had to replace the washing machine and I've had repairs on our dishwasher and on the plumbing system. So this company has really come in handy and I'm very happy with my experience. When the washing machine went out recently, I submitted a claim over the phone and it was easy. Tompkins came out to fix it and that went fine. AHS is a good deal and I would highly recommend it.

I went online to submit a claim with American Home Shield as our refrigerator went out and navigating through their website was fairly easy. It took three days to get a contractor to the property. He was very polite. He told me exactly what he was doing and that the refrigerator has to be totally unloaded and should be defrosted manually for 48 hours before we put it back on.

I had a nice and quick experience when I submitted a claim online to American Home Shield. The claim was for our central AC problem. Their website was easy to navigate. However, when the contractor came, he was not professional and I was not sure if he did the repair correctly. We added some refrigerant but even after adding the refrigerant, the AC wasn’t as cold as it was. He said that it would take time to catch up but it never did. But he got the job done. However, the AC was better than it was before which wasn’t blowing cold air, but it was not as cold as it should be. They should have added more refrigerant. But, my experience with AHS has been good and useful.

We had a plumbing issue and we submitted a claim for it with American Home Shield. A 50-year-old copper drain pipe coming out of the sink upstairs had a leak in it. The plumbers that were sent were able to determine what the problem was and they got it taken care of. And then after that, they found there was the cast iron piece coming out of the drain that was a leak and they repaired that. But it’s been almost a month and they still haven’t repaired the drywall so I’ve got a big hole in my ceiling.

The air conditioner had been on for a long time and never really cooling down the house. It’s an older unit, so I expected over the last couple of years, it just diminished. The coolant level eventually just drops and it’s been some years since we had recharged. I went online and submitted it. We usually just call in but the hold time is terrible. It was easy to do it online since it filters out unnecessary steps and it doesn’t allow you to click on a blender or something, so it’s good.

Our trash disposal was broken so it had to be replaced. I put in a request with American Home Shield over the phone and spoke to a very helpful, polite and professional rep. Then I requested a particular time for the contractor to come and they showed up on time. They were professional. I was running a bit late getting home and they waited outside for me to get here then they replaced the entire unit. And the service was very good. American Home Shield has been good for me.

I called American Home Shield to service the vent hood above the stove that was not working. The representative for American Home Shield mislabeled the appliance that was so supposes to be serviced. The service man could not do the job because his ticket stated to fix an oven. I call American Home Shield and explain the problem and the second representative subjected a different company. I call the company and was informed the company did not services the vent that I have.

We've been paying into AHS for two years without requesting service. We finally attempted to utilize the plan and made two requests which were scheduled by local contractors quickly. That was great, and if the whole process went like that, this would be a very different review; however, neither issue has been resolved, and AHS isn't exactly what I'd describe as "accessible". I'm currently on hold and have been for more than an hour and a half, despite speaking to two employees along the way (neither of them could tell me the status or time frame on our microwave - seems like they should be able to look at a computer screen and tell me next steps). It's amazing how easily AHS can deduct monthly fees from our bank account, but they can't answer fairly simple questions. I just wanted to know what happens next. Ugh.

AHS sent a contractor to our home in February 2018 to fix our AC. The contractor replaced the capacitor and we paid $455 out of pocket for freon. A yearly maintenance company that we paid for came out to clean the condenser and discovered that not only is the unit leaking freon but it freezes up when turned on. We reported this to AHS and they sent another contractor from a different company this time. This contractor made me aware that the guy that came out in February did a poor job and did not properly diagnose the problem.

I requested repairs for my refrigerator on June 22, 2018. On the 25th, serviceman advice me that my compressor was out. The requisition was not submitted until the 29th. First of all, whoever was responsible for submitting the requisition in a timely manner certainly should have made the request for order the same business day. Second, AHS should have immediately approved the order and I should have had been able to use my refrigerator for my 4th of July party! Instead, it's now the 9th day of July, and I’m still without my refrigerator.

I have had a refrigerator & dryer issue for over 2 months. AHS assigned a contractor who never bothered to reach me to schedule an appointment. After making multiple calls to AHS, AHS finally got them scheduled. Contractor came in and told me that he has ordered parts for both the appliances. Contractor & AHS do not follow up on status and I call them every 4 days to talk to a new representative whom I have to explain the entire problem to every time. The dryer part is available in any local store so I know that it is just poor management due to which I have this inoperational dryer. Very frustrated with the service. Will discontinue my contract as soon as these 2 appliances are fixed.

4 weeks ago I called to make a claim for my A/C unit, 3 weeks ago a tech came and looked at it saying it needs to be replaced and here I am today and nothing has happened yet. After 45 minutes on the phone and more than 30 minutes of those being kept on hold, I was told the authorization dept didn't want to take my call because the tech had not send in a detailed email regarding the matter and as of right there wasn't anything to help. They said, they contacted the tech and told him to email the claim in details which will be tomorrow. Why not today? And why hasn't anybody told the tech that the description wasn't detailed enough? Why hasn't anybody update me, the consumer, in any way or form? Nobody knows!!!

I bought my place two years ago and was gifted the first year of AHS coverage. My place is 15 years old, with all original appliances, which is part of the reason that I decided to get a home warranty. I hadn't needed to use the warranty until recently when my A/C compressor was struggling to keep up with cooling the 100-degree heat. I submitted a claim online which is an extremely easy process. They almost immediately sent me a text confirmation of the contractor that would be doing the work. When they came over, all was good. They diagnosed the problem and explained the situation. I was told that it would take a few days to order and receive the compressor, and then another few days for the installation. What I was surprised to find out through a friend that is a licensed HVAC technician is that my compressor is pretty common, and should be readily available in most warehouses. That's where one of my AHS frustrations come in.

So on the 11th of June I contacted AHS since my fridge stopped working. It took a week to finally get a technician from Valley Wide Repair to come out and look at it. They informed me that they would need to replace a motherboard. It took them an two weeks to get the parts and finally come back out to replace them, mind you this is after me calling them to find out what was going on. The next day when it still wasn’t working I contact both AHS and Valley Wide Repair and was informed they would have to come back out. They NEVER did. A week after they informed me this. I contacted them back to find out what was going I. And they said that the warranty company informed them that the service request was sent to another company... It wasn’t.

Our air conditioner which caters to 2/3rd floor where all bedrooms are has not been working for almost 3 weeks. It took almost one week for a technician to come by. Not to mention he was brand new. We got authorization to use our own service technician. Both provided reports and said the unit had to be replaced. To date we have no resolution. No one calls back. With 90+ temps, not sure these guys even understand customer service. Very disappointed.

I called American Home Shield two Fridays ago because of an air conditioning issue. Last Friday, I got a message from the authorization department saying that they're authorizing the fix for my air conditioner. Then, I was supposed to wait for a call from the service provider Ice Cube Air, but they didn't call, so I called them and they said they had not received the order.

We had just bought a new house and the house came with a refrigerator that had an ice maker on the top and an ice maker in the bottom. One of the ice makers wouldn't stop making ice and the other ice maker didn't make ice at all, so my husband told me to get a hold of American Home Shield and have them come out and look at the ice makers. The parts were ordered for the top and the bottom, but we haven't seen one of the parts come in the mail, and it has been a couple of weeks now. Whoever was supposed to come out and fix the part didn't order one of them, so we're still waiting for the service to be finished.

I had a plumbing claim and it was a nightmare when I submitted it. American Home Shield said my policy wasn’t active and it took four days of argument with them on the phone which in return damaged our home because we couldn’t get a plumber out for four days. Our floors got ruined due to the delay. Even so, the reps were very helpful. They were trying to figure out why my policy was showing up as inactive. They were checking with people and doing whatever they could do in the background, but they just couldn’t get it to allow us to put a ticket in. It was a system error. And then the techs who came out were great and I was very pleased. After the repair, everything has been working fine.

I submitted my first claim to American Home Shield online. Our appliance wasn’t cooling and they said I needed another compressor. The contractor who came out was very good. He works in the same neighborhood. The repair took about a week for we had to wait for parts but I was satisfied with the timeline.

We do our claims with American Home Shield over the phone. It’s good and we prefer to do it that way, except we have to wait for a really long time for someone to come to the phone. The people that came to the home were real busy. They go up into our attic and looked at the AC unit. There was a part of it that was up there, a part of it outside. And then they said that they were gonna have to order a part. So we’re still waiting on the part. They said they were gonna be back here within about five days and it’s probably been 10 to 15 days now.

When we bought our house, we had American Home Shield for a year. I really liked their service and decided to have it for the warranty. So I started back up with them in February after a couple of months of not having the warranty. My AC stopped working intermittently in the summer so we recently submitted a claim online. Majestic Custom, the contractor they sent out, was great. They came out three times to look at the AC but they weren’t able to repair it. Now we’re waiting for them to get the condenser and for them to come back out to replace it. We’ve referred American Home Shield to several people. We feel like their service, quality and prices are all really great and we have enjoyed having them.

The locking mechanism on my dishwasher broke and had totally fallen off. I went online and submitted a claim with American Home Shield. Thereafter, Pender Enterprises called me to set up an appointment. The tech came and I showed him what the problem was. I gave him the piece and thought maybe he could use it but he couldn’t. Still, he did what he said he would, ordered the part, came back and put it on.

The claims process at AHS takes a while and I feel like it’s always a weekend when I’ve had to submit a claim or getting close to the weekends. So I just expect it to be the following week. But the people I spoke over the phone were polite, pleasant and answered my questions. I received an email from them shortly after I made the call, saying that I’ll be hearing from whatever company within 24 hours. And I did. I got a call from a company saying that they would be here between the hours of 11 and 4 on that following day or whatever day it was. And they were here a few minutes before 11.

I had an air-conditioning unit issue, so I called American Home Shield and they were really quick. The contractor was good, but they didn’t figure out the problem the first time they came out. They fixed it and then three days later, the same problem happened again, so I called AHS again. The contractor came back out and the problem is now fixed. I would definitely recommend AHS.

When our AC wasn't working properly, I called American Home Shield and they sent someone over. The first person came, but the way he worded his diagnosis on his given report was not correct. The second person who came out yesterday was really good. He was very thorough and experienced. He said that he has to do some research on one of our units and so we're still waiting to hear back from American Home Shield about it. It's just a step-by-step process, but our experience was very helpful and American Home Shield has the right people. We're satisfied and I would recommend them to a friend.

The A/C wasn’t getting cold, so I submitted a claim with American Home Shield. A tech came over and tried to charge me some exorbitant price above what I required. So, I called American Home Shield to get a second opinion. The second guy came out and said that it just needed to defrost. That was it and it's been working ever since.

I submitted my most recent plumbing claim to American Home Shield. It was the faucet and I called for its repair. I was very satisfied with my claim experience. My interactions with both the claims rep and the contractor were good. So far, having a warranty on our property worked out pretty well. For a first-time home buyer, for at least the first year, American Home Shield is a good deal.

I was previously with OneGuard and I was looking for something a little more affordable and had a different break down in the plans. I got American Home Shield and I've been with them for five months. I submit my claims over the phone. I have the phone number handy, so it’s an easy thing to do. But if I have any issues and I'm trying to resolve it, it’s like I never get anywhere. I have to always go to a person because the phone automated person is not gonna give me an update on the claim when I’m having problems.

It's a good idea to have AHS. I'm glad I have them, but I have been having a struggle with communication. The very first time we called AHS they told us the pump was covered and then the next day they said that it was not covered because it was a grinder pump. In my opinion, that was negative because I was told one thing and then it wasn't.

American Home Shield has been great. I call and tell them what's wrong and what brand the unit is, and then a company calls me right away and sets a schedule. Then, the contractors come in and fix the problem. When something went wrong with our washing machine, the contractor they sent out were able to fix it. They're very convenient. I've had all positive experiences with AHS and I'm gonna renew with them.

I got American Home Shield to have protection in case of an emergency, and I've had it for almost a year. I recently made a claim for my oven that was not working. I did it online and the claims process was very simple and easy. JL Services sent someone out and he was very thorough and got the issue taken care of. Overall, I’m very happy with American Home Shield and I'd tell my friends to utilize their services.

We bought our house at the end of March and we’ve had American Home Shield since then. I submit my claims online but when I spoke with their reps in the past, they were very courteous and friendly. I had a great experience during the phone call. When I had a disposal problem, Pipe Down Services came out and it was the first time that I got to be the first appointment of an appointment window, so that was very exciting. Their people were on time and they even had a little tracking app that showed me exactly where their car was in the drive. It was creepy but it worked. Pipe Down’s people were professional and courteous. They took a look at the garbage disposal and told us that they needed to replace it because it had a giant crack in it.

I phoned American Home Shield due to my air conditioner not cooling and they set up the appointment. Somebody then called me from the place that actually serviced my air conditioner and they met me the next day. The contractor came in and then looked at the situation. He assessed and corrected it and off he went. Having a warranty on the property is like having life insurance and it's worth every penny.

There was a problem with our AC's controller board and it just wasn’t kicking on. I submitted my claim online and it was easy. The contractor came, was knowledgeable and quick, got the AC repaired and it was fine. American Home Shield has been very responsive with everything that we had to have done. They're also very professional.

American Home Shield was supposed to be open 325 days a year, 7 days a week, 24 hours a day when a customer has an issue to call. However, on Memorial Day, the phone rang and rang for 10 minutes and nobody answered. My air conditioner went out. The temperature was about 100s in Illinois at that time and I have long-haired Pekingese. I had to call somebody to come and I paid $400 out of my pocket for the air conditioner. The caps were leaking and they had to replace the seals on the cap.

My tenant called to tell me that the air conditioner was not working. I contacted American Home Shield that Friday, paid whatever the fee was for that and they scheduled an appointment for somebody to come out the subsequent Tuesday. They troubleshot it, let me know that it was going to be a compressor and that they ordered the parts. Then I had to pay to have the coolant placed in it with a discount. It took about 10 days to complete the service call. I have an issue with its timeliness. During the summer, there are probably a lot of phone calls for people experiencing cooling problems. From a landlord's perspective, if my tenant calls me on Friday the 1st and I supply them with air conditioning on the 12th, that's a long time during summer to go without air conditioning. So I have to then try to compensate them in some fashion to mitigate how hot it may be in the house.

American Home Shield has good service and they are easy to interact with. I’m happy with them. I filed an online claim for my AC wasn’t blowing cold air and AHS sent Comfort First. The technician came the same day we opened the claim. It was really fast. He wasn't here for very long. He knew exactly what was wrong with the AC and fixed it.

American Home Shield was recommended through a ton of realtor friends. I recently made a claim for a plumbing issue. A small leak started through age. The AHS reps have been fantastic. I was impressed with their speed on revolution. The contractor they sent out was great as well. It was crazy that he did work for me at my old house and then I called AHS and they sent him. The performance has been perfect since the repair and I would tell others to get an AHS warranty.

I was satisfied with the AHS customer service rep I spoke to when I submitted my claim for a plumbing issue I had. I was also happy with the contractor that did the repair and the issue was perfectly fixed.

My realtor got me American Home Shield as my home warranty, and I've been with AHS since November. When some of the electrical outlets were not working in our home, I filed a claim to them online then a guy came out and fixed it right on the spot. The contractor was very professional and they were there when they were supposed to be there. The guy checked everything over in the house even though we knew both of the other outlets worked. He was willing to go through them to make sure that every single outlet in the house worked.

The dishwasher was not cleaning appropriately and I would have dried milk still in my kid’s cups after I ran through a whole cycle. We’re new to the house so I don’t know how long it had not been operating properly and when I submitted the claim to American Home Shield, they researched it and got back to me with options. It was a great experience and they handled it well. They did not let me know when to expect the contractors but that depends on whoever local contractor was used and what their schedule was like.

I submitted a claim for a couple of electrical issues my tenant complained about. I called it in and I talked to somebody who did the ticket for me. A company then came out and told my tenants that they would be back in a week. However, when I followed up, I found out that American Home Shield does not cover ceilings fans. So I have to go with another contractor and pay out of pocket. But, even if there are things AHS does not cover, they're very responsive. I've been with them for a while now and I have them on a few of my properties. I've already told one of my friends who was looking for a home warranty provider to go with them. I'm happy with them.

American Home Shield sent Sears to fix an appliance recently and it took a few trips to resolve the issue that they were working on but eventually, everything got resolved. So far so good. Also, American Home Shield's representatives were great.

We had a problem with our air conditioning and the contractor sent out by American Home Shield have been out here a couple of times. They worked on it and we thought it was fixed, but it’s not. So I called AHS again and the contractors are supposed to be coming back sometime Friday. I wish they can come earlier, but they said they didn’t have an appointment. And if they didn’t come Friday, they have to come the 16th.

I needed a new sump pump. I submitted a claim with American Home Shield and they sent out a plumber from 80 Service Incorporated. They installed it but within a few weeks, it was not working. I called for another plumber to come back out and AHS sent the same company. They said that they could not access the pump because of the water. But there was water because the pump that they installed was not working. So, they wouldn't repair it and I had to call American Home Shield several times about it. We went back and forth over the terminology in our agreement on whether or not the techs had access to the sump pump because there was no physical barrier to them accessing it.

I'm very satisfied with American Home Shield. The house I'm renting out had a plumbing issue where the shower broke and it was constantly throwing water out. I submitted the claim online and they considered it an emergency, so they sent somebody out the same day and had the problem fixed. I would recommend AHS.

I filed a plumbing claim with American Home Shield over the phone and their contractor showed up on time and took care of it. We haven't had a problem since.

I submitted a claim with American Home Shield for a plumbing issue and it was very easy to do. The customer service reps were excellent. The contractors were great too an they came out the next day. I requested that they take a look at the problem and see what it needed. They had to order a water heater. I thought they could pick it up here locally at my Lowe's and bring the part back and put it in. But instead, they had to get it from their supplier which took about six days. I wasn't happy about that part. Other than that, everything else was great and there are no more issues.

The thermostat was not working in the house, and it has been replaced by American Home Shield so it's now working great. I filed the claim online and the experience when submitting it was good. Our neighbor was here when the contractor came out and he said everything went well. The contractor checked the AC out, determined that the issue was the thermostat, and he took care of it. Everything is good and I'd also recommend American Home Shield.

The whole machine of my garage door opener wouldn’t open up so I had it replaced through American Home Shield. The claim process was really easy and seamless, and the contractor came out in two days. He was punctual, professional and quick with his work. Everything has been working great since then.

I called American Home Shield for the refrigerator because I saw a water leak out of it. But apparently, it wasn’t the case. There was something from the AC unit unplugged and the technician said there was nothing wrong with the refrigerator. There was a plug just lying around so it could be from the refrigerator, so I asked him if he had any idea what that plug was for. And he was a bit short with his response, and as a paying customer, I didn't appreciate that. It was just not a pleasant interaction and if I were ever to get somebody for refrigeration, it would not be him. But American Home Shield has been pretty good so far. I had a similar problem with the dishwasher and my experience was very good, very good.

I had electrical issues with the doorbell and the light in the kitchen so I called in a claim to American Home Shield. They had Rickards Electrical Service right out but I had a doctor’s appointment so I had to reschedule with the electrician and they were able to accommodate my schedule. When the electrician Kyle came, he fixed the light in the dining room and it turned out that the batteries of the doorbell went dead. He was excellent and professional. He even cleaned up everything afterward. And if they were having to enlarge a hole, they vacuumed up. They made sure it was absolutely spotless, and I appreciated that. Also, I recommend Kyle to anybody.

I had a plumbing problem that was costing me money in my water bill. I submitted a claim to American Home Shield over the phone and it was taken care of very well. The representatives I spoke with were very good. They did what they had to do and got somebody in touch with me immediately. The contractor who came was also very nice and he had the right equipment to do the job. He fixed the problem and there has been no leak since.

The temperature sensor works fine now. It wasn't working for a couple of weeks so I submitted a claim online, and the process was very simple. Then the contractor came out in three days, but they didn’t have anything to work with. They were just trying to see what was wrong. And then it was another week before they actually came out to fix it. The contractor put the part in and it worked fine. I liked the contractors and everything was great.

My wife called American Home Shield for the dishwasher that was not draining and submitting the claim was fast and easy. A contractor came, got it diagnosed, and ordered a part. Within a couple of days, they had it back up and running. So, our experience has been very good so far.

I've used American Home Shield twice. The AC issue was a good experience. It happened when I have only been in the house for weeks and my AC wasn’t blowing cold air. I opened the case with AHS and they assigned it immediately to an AC tech. The third party calls me that same day and scheduled service the following Monday. The contractor came and he fixed the compressor. He had the part needed and replaced the part in the air conditioner, and then it was done. It was perfect and I hope I have nothing else. I didn’t wanna buy a lemon, but I also don’t wanna have to go through any of that again.

The air conditioning was not reaching its desired temperature and was just blowing out air but didn't stay on. It also kept cutting off too early, so the room wasn't getting cool enough. I filed a claim to American Home Shield through the website and I got a response about 24 hours later from the company that they sent out. Someone from the office contacted me and then we set up an appointment. The contractor was on time and he came first thing Monday morning. He found the problem, was able to rectify it, and he cleaned out the system. He was there for no more than 40 minutes and the AC now works as normal. Everything has been great. American Home Shield has been on point. The service is actually better than I anticipated and I'm very happy with it.

My garage door won’t open. I called AHS today to ask for coverage and possible for a technician to come out. First, customer service team not at all knowledgeable. I described IN DETAIL what was wrong and ask to see if it was covered. Customer service team not able to tell me if my issue was covered under warranty. They proceed to tell me that a technician would be able to tell me if it is cover under warranty. If technician comes out, they would charge service fee of $75 regardless if it is covered or not. My point is that I’m paying a premium fee for customer service to let me know coverage, if they can’t tell what is their purpose of answering call? And if it’s not cover under warranty, why would I want them to come out? It makes no sense.

Horrible service! My A/C is broken during an LA heat wave - an extreme heat advisory has gone out. Our area is at 100 degrees. They will not dispatch emergency services over the weekend because it is not 105 degrees. I was told that I would have to wait until Monday or Tuesday for the technician to call me since they are not required to work on weekends. When I requested a switch in technicians to have someone who worked on weekends, I was also denied because it was not 105 degrees. My sister also had an air conditioning issue last weekend, not during a heat wave, and her company dispatched someone that day. The American Home Shield “policies” are inhumane and customer service is horrendous. I would never ethically tell someone to ride out the heat with their family and wait until the technician is available to contact them next week.

I submitted a claim for our garbage disposal that was leaking. I did that online and the process was super easy. I was then contacted 20 minutes later and was told that I would be contacted within the hour with my tech and that he was coming. It was very smooth. The garbage disposal is now working wonderfully.

I filed a claim online with American Home Shield for two stoppages. The claims process was easy and the first contractor who came was excellent but I wasn't happy with the second one. When I got home, he was sitting in his van and didn't even get out of his van to greet me. He opened his door and told me what was wrong. I asked him if he could snake the drain in the garage and he told me he couldn't do that and that I would have to open up a whole separate claim. His attitude and demeanor weren't very good. Even after the second time that AHS sent somebody out, it still wasn't quite right. So I contacted a different plumbing company that wasn't with AHS. It cost me $325 to find out exactly what the problem was. They were able to get a diagnosis of what the issue was, what should be done to fix it, and how much it was gonna cost.

I went online on American Home Shield website and filed a claim for the AC. The company that came did okay, but they didn't fix the wall unit. I had another claim and the contractor company was supposed to do electrical work and hang up my ceiling fan. However, they just cut the wires in them, put it back up, and didn't hook up the fan.

The heat pump wasn’t cooling my house and I called it in with American Home Shield and I spoke with a representative. He told me that it would be within 24 hours for me to get contacted by the contractor and after 24 hours, I called Piedmont Electrical and got their voicemail so I left a message. I called again the next day and the day after that and again got their voicemail so I left a message. On the fourth day, I called and they finally answered. Their rep was extremely rude and I was about to be rude back but then I realized that she held my comfort in her hand, so I decided to be nice. She set me up for their guy to come out about six days later. He showed up on time and he was great. But I'll never deal with this contractor again. They are horrible. They don’t answer their phone and they don’t return phone calls.

I have been with American Home Shield for a few months and I submitted a claim online to help rekey my home. The AHS rep was fine and he assigned Texas Lock. I then spoke to the guy who was going to do the rekey and we coordinated the schedule. The contractor did well.

The toilet was leaking. We had a good experience submitting a claim to AHS for it. AHS was thorough and had gotten right on it. Moreover, the claims process was easy. We just called them and they said somebody would be calling. The guy who came out was very nice, thorough and did a good job, which we appreciated. AHS did a great job and provided super service.

We were having ductwork problems in our attic and we called to submit a claim. I wanted to request a specific contractor but their telephone menu was really difficult to get through. Also, when you make a request on the web, it gives you no option. I hope they'd give the customers a list of contractors for their specific calls and let them decide whether to choose a contractor on their own or let AHS send someone. Dealing with something like that would be simple. But in the end we got the company we wanted and they were very good. We liked the control and AHS has done well for us.

My most recent claim with American Home Shield was a dishwasher, which I submitted the claim online. The process was easy and AHS responded quickly. However, Daryl’s Appliances was a no-show. The technician showed up and said he had to go because he said there were parts that he needed and he would be back with us the next day, and he didn’t. For six weeks, I tried to get a hold of him and he never showed back up. Eventually, American Home Shield just bought us a new dishwasher.

Our garbage disposal was leaking. It was 15 years old so it wore out. We submitted a claim over the phone. The techs came out and they were on time. They did the job quickly. They put a new garbage disposal in and they said the other one was nonfunctional. Also, since my wife just had a liver transplant, I didn't have time to socialize with them. I told them that they needed to leave as soon as they could and they honored that. It was a good experience. We've been pleased and satisfied with American Home Shield. We sell their products to other people and tell them that American Home Shield honors what you say they're gonna do.

I've had American Home Shield for a few years now and I’ve done claims before so there was no problem when I called for the AC. Communication with the representative I spoke to on the phone was good and really straightforward. Then the person from South Place Heating and Air who came out was really nice, came on time, communicated clearly, and professional. However, I need to call them back because even though the AC is turning on, the air that’s blowing out isn’t very cool and not a lot. I would expect it to be a little bit stronger and maybe it’s a fan issue.