American Home Shield Reviews

I prefer submitting a claim with American Home Shield online. It was fairly straightforward and easy to do when the thermostat on the boiler wasn’t working. I just submitted, "I need some help with a boiler issue." Then my wife was there when the technician came and fixed it. The time between contact and for mediation took a week. But I now have hot water and I'm overall satisfied with the work.

I had two issues going at the same time. It took a long time to get somebody from AHS on the phone. But the contractor who came out was very nice. However, it took him three trips to do the repair of my refrigerator/ice maker. First was when he told me I needed to replace the water filter and that would make the ice work. I said, "No, it won’t." I bought a new filter and it did not. And then he came out again, reset it and he finally ordered it for a third time. So it was a lot of back and forth. But things has been fine since he replaced it.

I like my experience with American Home Shield and submitting a claim to them for an air conditioning issue was fairly easy. But we were in an urgent situation ‘cause it was an air conditioning issue. And my dad, who is an elderly gentleman, lives with us and is a recovering cancer patient. It was a 100-degree weather and the service company took a long time but they were okay. And when I spoke with AHS, I felt good that they tried to help. Since the repair, the AC is working fine.

In the beginning, American Home Shield was not too good. They had contacts that were awful, the ones who came to do the work didn’t have the right tools, and I had to call somebody else to do the work. But now, AHS has gotten better. They cleaned up their act and I've been happy with them. I recently submitted a claim for a plumbing issue at my main property in Holland, Ohio and they took care of it. Like anything else, I had to wait for the tech from T & J Rooter Services to show up in X amount of days. They let me know when they were gonna be able to go there then I had to meet them out there. They gave me a window from 8-12 or from 2-4 and the scheduling was an inconvenience. But other than that, I was satisfied with my experience with AHS.

I spoke to an American Home Shield rep who was very helpful as far as the issue that I had with the air conditioning unit that wasn't getting cool. And with me calling in, I was able to get the name of the person instead of them just giving me someone else that I wasn't familiar with. I told the rep about the ones who had worked on my heater and I would prefer working with them because they were professional and courteous. I told her I preferred that because I don't like to be put in certain situations, and she did everything to make sure I can get back with that company.

American Home Shield sent a company out when my garbage disposal quit working. The technicians were on time and courteous. They did the reset button, cleaned it out, and it started working. And we haven't had any more problems out of it since. I would recommend AHS.

The shower wasn’t draining so we filed a claim to American Home Shield. We did it online and the process was smooth. My husband said that the contractor from DMB Plumbing was nice. He was quick, to the point and very polite. And the plumber said to call him back if there are any more issues. Since they’ve come out, everything has been working well. We’ve been with AHS since January and we've had a really good experience with them.

I filed for a claim over the phone with American Home Shield and they sent me a plumber because we didn’t know if the issue was the pipe or washing machine. But the contractor screwed me because he came in and didn't even check the washing machine. Instead, he looked at the drain pipe in the floor and said it was the drain pipe. He told me I needed to cut a whole on my downstairs ceiling in order to replace the pipe which ended up in a $1,100 homeowner's insurance claim. They had four people come out before the issue with the washing machine was resolved.

I had an AC issue and gave American Home Shield my deductible ahead of time. I told them that they just sent somebody to my house 10 months ago to put a new unit in but they didn’t re-dispatch that contractor. So instead of being a recheck, I paid the service call. AHS sent another company out and on the first day, the tech told me I was low on Freon. How can it be low on Freon if they just charged it up? I didn’t use the AC because it had been the winter time. I’m responsible for Freon so I paid $200 in Freon and they put two pounds in there.

A plumber that American Home Shield sent was supposed to be here at 4 o'clock. I had an appointment so I had my mom waiting here. There was no call and he finally shows up at 6 o'clock, walks in the house and turns on my sink. My mom was like, "There's no water. Look." He said, "Well, I can't see what's the matter if no water is flowing out of it." She was like, "And why do you think you're here?" So she opens up underneath my sink and she goes, "There's where you need to be checking." He said, "Oh, well. We'll probably just gonna order a new faucet." My mom replied, "Okay. Well, how do you know that it's the faucet? You haven't done anything."

I filed a claim for an air conditioning issue with American Home Shield over the phone. Everything seemed to go fine as far as getting the claim processed. The service and the interaction with the contractor seemed to be fine but it took a little time to get the problem resolved. It took several trips out to diagnose the problem and when the contractors found out it was a coil, it took about a week and half to get it ordered. But once we got it done, we got the air conditioning fixed. We have two units so we were able to live downstairs, but it put stress on our downstairs unit. So I'm glad they got the coil in and got the AC fixed. I would recommend American Home Shield because we've used them before for other things and it seemed to work out fine.

American Home Shield sent out Active Appliance for my refrigerator but then they couldn’t fix it so GE was sent out next and they couldn’t fix it as well. So I called AHS and they said GE is gonna send them a diagnosis and then they will figure out how to replace my refrigerator. It's not an emergency for me because my refrigerator is working except I need a towel underneath the door, but American Home Shield is supposed to call me to replace it and I haven’t got a call yet.

Our AC unit was not putting out cold air at all. I put in my claim on Thursday or Friday and the technician came that Monday so we had to suffer through the weekend. Originally, I called in but because the hold time was so long, I ended up filing a claim online and it went very well. I was pleased with how smooth the online process was. Air 72 called right back and we secured the appointment. The technician who came out was awesome. He came right on in, apologized because he felt how hot it all looked, and he went right on to work. He took care of the issue in record time, in my opinion. Overall, I had an awesome experience. At first, I was leery because I had read some reviews online and there were negative comments. I said, “Well, I try not to judge a book by its cover. I believe in giving everybody a chance.” I don’t foresee we’ll have any issue which this experience helped me to feel.

Something was wrong with the handle of my water spigot and every time I turn the water on, it would flow. So I called American Home Shield to file a claim and my interaction with the claims rep was good. But sometimes I end up getting somebody who's not from the US. The guy can’t comprehend and they repeat what I'm saying and that drives me crazy. But the contractors that they always send from Home Services are very nice. I still had a warranty on the handle and they sent me a new one. And all the plumber did was put it on. Since the repair, the water spigot has been wonderful and I don’t have to worry about my water hose thing shooting off every time I turn the water on.

I filed a claim to American Home Shield for our plumbing issue and Absolute Plumbing came out. The contractor did a really good job and the plumbing has been working well since then.

I submitted a claim to American Home Shield for one of the breakers that kept shorting and they told me which company would be contacting me and gave the contact information if I didn't hear from that company within 24 hours. But I heard from the contractor and they came out within less than 48 hours. The guy who came out was very knowledgeable on what was going on with the electrical system. He told us some other options about replacing some sockets that we might need to look at in the future, but regards to just that breaker. He came in, told us what was wrong, and switched it out for us. It was in one appointment and it has been working ever since. Thus far, for every request that I’ve submitted, it has been satisfied and all contractors have been knowledgeable and definitely helped us with our problems.

We have been without AC since four days ago. It is 100 degrees outside. Apparently they only have 1 tech in the whole middle Tennessee area. The said tech supposedly ordered the motor on Monday to be delivered overnight. Now they say it will be Friday. I called & asked if they could send another tech and was told that was the only tech they have. We live 30 miles from Nashville. I'm not buying it! Not to mention the total lack of human compassion.

I have found 4 different contact numbers for this company which is the start of my problem. I purchased the warranty in February to cover all the appliances within my home. When I called to request service to my fridge a tech was sent out and I thought it was repaired. To my dismay it is in fact NOT repair and is now leaking water on the hardwood floor in my kitchen. When I called the service number, yet another number, I was told by Chasity #** (that is the number she gave), the next available was a week away. I am sorry, but, this is an emergency as there is water leaking. So when I asked to speak to a supervisor, Chasity says there is NO supervisor available.

Hi, Please do not sign up for this. This is a scam. I signed up online and they sent me a contract after 30 days. The contract then says they will not cover any pre-existing condition that can be seen through "visual inspection". Very disappointed with service.

My issue was resolved with the help of Mariah **. I also sent her a letter regarding Carolina Air to be forwarded to whomever handles shoddy representation by the vendors you choose to use. Hopefully this might keep some other client from having to deal with them.

I’ve had a number of experiences with American Home Shield. Some have been good and some have been bad. My last one was with Hutchinson Pools and it was very good. The heater in my pool was readily handled. I submitted the claim with American Home Shield over the phone and it was uncomplicated. More recently, I requested Hutchinson Pools again because they had been out to my house once before and they were good. Before I called, I had lots of problems and the people AHS sent out were totally not professional. They didn’t show up, didn’t call and it was an ongoing thing. I asked if I could get Hutchinson and they were able to get them out. They worked with me this time.

American Home Shield sent somebody out to check the AC that tripped a breaker. The guy looked at me like I was an idiot, flipped the breaker. His appointment was scheduled for 5:00 and he showed up at 8:30 at night. He was just there for five minutes and left. Four weeks later, it turned out it was a capacitor. They sent out a different guy and the parts were available at that time so he was able to fix the AC. However, AHS was very vague whether or not they would charge me. They said that they can’t tell me whether or not I was gonna be charged until after they decide if it was the same issue. They also said that the first technician who came out here was new and that he just didn’t know. So, it wasn’t exactly the best experience.

Recently, we had a plumbing issue. We submitted a claim to AHS online and the response that we got was very quick. I got an email from American Home Shield, and then the plumber called me. The service of the plumber was very professional, very clean and very quick. It was great.

My experience submitting claims with American Home Shield on the website has been fine, although I will oftentimes have a little difficulty with it because I don’t have an app where I try to get it. I end up having to go to my old email to find the email that they have sent to try to get on how to contact them. I would suggest that they have an easier means for me to contact them. Recently the door on the microwave, which is the glass front, was coming loose so we stopped using the unit. The guy from Sears came out, but the issue is still unresolved because they said it needed to have another door and that they would try to find another one. But no one has called me back at all. They said they didn’t know when they could find it or not. The microwave and the oven are one unit together and it's built-in in the wall, so if they don’t get that fixed, it makes my kitchen messed up.

American Home Shield has a very good online site. I used it for filing a claim when we were having a problem with our electrical switches. Then the contractor that they sent for it did everything very professionally. Everything in experience with American Home Shield was good. It's a good investment.

When we wanted to make sure that our air conditioner was running like it needed to be, I submitted a claim online to American Home Shield and the online submission process was good. Every interaction I had with the contractor was positive. We recommended that a new filter be put in and it was. Now everything has been working okay.

My oven was not working, so I had to send in a claim through American Home Shield and get it repaired. Submitting the claim online was easy and fast. The contractor was pretty good and the oven is working well now.

My washing machine is making sounds like there are sneakers inside of the washing machine. When the clothes are being washed and I’m sleeping and then I hear that noise, it scares me. It’s like somebody is breaking into my house. The technician that American Home Shield sent ran a couple of cycles and nothing happened, but as soon as he left, my wife came home, threw some clothes in there and it did the same thing. So that in itself was a little annoying.

We had no air conditioning in our bedroom. It wasn't kicking on. So my husband called the vendor that we used before for our air conditioning cause the vendor said they could help us make the claim. My husband also submitted a claim to AHS online. Everybody did well and we got everything done within the day. And the contractor was very nice, came in over the weekend and put Freon in our air conditioner. However, my husband had a problem with the cost of it. American Home Shield paid $10, and we had to pay the rest. But the conditioner is doing okay so far.

I submitted a claim online a couple of weeks after something went wrong with the washer and the dryer. The dryer wasn't heating and the washer was making a lot of noise on the spin cycle. We thought it may have been a coin. A & R Appliance Repair came out two days after I submitted the claim. Then a second issue transpired on the dryer and they had to come back out. They had to order a part and it took over a week, which is a long time to be without a dryer. Nonetheless, the technician was good.

I’ve used the warranty one time. My water heater wasn’t working and I called to submit the claim. The reps were very nice. American Home Shield sent the people out and they were out the next day. They were wonderful and quick, so I was pleased with them. I wasn’t available in the morning time, only in the afternoon, and they worked with my schedule and their schedule around to accommodate me, so I appreciated that. The contractors were very good and if I had to use them for something not related to the warranty company, I would use them.

The contractor that AHS sent out when my air conditioning unit wasn’t cooling was confident and very efficient. He was trying to find the problem because it was obviously not cooling and he inspected everything. He told us what was going on and it turned out it was the weather and not the air conditioning. It was 98 degrees outside and high humidity just overwhelmed the system. He did a very nice job of inspecting and we’ve got the air conditioner under control now.

My wife was complaining that our air conditioner wasn’t cooling and every time I checked it, it seemed like it was cooling fine. The motor was in the process of going out. One day it would work, and the next day it wouldn’t. I submitted a claim online with American Home Shield and it was a simple process. The contractor came out, knew exactly what he was doing, and took care of business. Our AC is working fine now. And so far, AHS has been there when I needed them.

When the contractor got here, he was very professional and he did something that fixed the refrigerator temporarily. But in four days, it broke again. The refrigerator will not hold the temperature cold. It fluctuates between 50 and 60 degrees, which are way too hot for a fridge. The freezer does not last that long so we don’t have ice as well. Right now, we are in the process of waiting for some parts that were ordered to come in and for American Home Shield to schedule another appointment to repair it. I called them yesterday and something was down in the system and so the rep could not look stuff up for me. But she said that once they order, they have 10 days. I also called and left a message to my repair guy to find out what was going on. I put the order through a week on like Monday, and so now it is Friday and there was a holiday. Luckily we have our refrigerator in our garage where we can put some stuff on.

There was an issue with the AC. The compressor would come up, the fan would run, and everything else would work except the AC wouldn't cool on the top floor in the house. At the time, my tenants were saying that they had a sick daughter, so it was an urgency that we get somebody out there to get the AC fixed. I submitted a claim with American Home Shield and I was heavily disappointed with my experience with them.

I filed a claim for my pool with American Home Shield over the phone and talking to the rep was fine. I was worried that the water was gonna turn green before somebody came out, but that didn't happen. White Water Pools came and did the installation very quickly. The installer seemed to know his work and he got the business and took care of things. Since then, the pumps have been working fine. However, I filed a claim about four months ago for some electrical work and there was one item that the contractor couldn’t repair. I have some of those long lights which would come on and off and would sometimes take a while to do that. The company said that American Home Shield wouldn’t repair them until they completely went out so I wasn’t really happy with that.

A storm came through and it shorted my house. The power came back on by 7 PM that night, but it was like someone was turning the light switch on and off. The next day, I woke up and I noticed that it was warm. I ended up calling American Home Shield at 11:30 in the morning and their response was great. The AC was then fixed by 5:00 PM the following day. Apparently, the capacitor blew out. It could be complicated to get an air conditioner fixed at this time of the year but luckily I have AHS. I've told everyone who's buying a house to get their warranty.

When something was connected wrongly with our cooling unit, we assumed something burned out and we didn’t have air conditioning for a week. American Home Shield lined someone up and then the contractor called 30 minutes before they came. The contractor that came out was helpful and we’re thankful that they were able to come and fix it. We paid American Home Shield $75 for the service and we didn’t have to pay the person who came. But there was one time that a plumber contractor wasn't very helpful and they just did the minimum. I mentioned it to AHS and we haven’t had that same one come.

We called American Home Shield the first time we filed for a claim because we didn’t know how to work with the online thing. Then I did it online the second time. AHS had really good customer service when I spoke with their representative on the phone. The response time was good and I heard from the contractor quickly. The same guy, Clint, came both times for the AC. He was pretty cool and my husband had a good connection with him.

The fan in one of the bathrooms was making a horrible noise and sounded like it was gonna explode. I called AHS and spoke to a representative because it was the first time and I wasn’t sure. The customer service I received was good, but the rep had a hard time understanding what I needed. She figured it out though and a contractor came. The electrician came a long way to get here and the time window he gave was open-ended but he stayed in contact with me to let me know he was coming. When he came in he said the fan had a loose part and fixed it quickly. The fan seems to be well fixed and I'm not hearing it spluttering like it’s gonna blow up or fall out anymore. He did great service while he was here, but his prices were really high when I asked him about doing some other work later. I questioned his integrity a little after that. I had the work done by a licensed contractor for half the price. But all in all, I’m satisfied with AHS.

A day before we moved into our new home, the washing machine failed and it ended up costing about $15,000 worth of damage to our house. And then we also had the refrigerator that went out at the same time. Even before we put foods in it, we realized it wasn’t cooling. We submitted our claims with American Home Shield online, and our experience was smooth and easy. We had to have the contractors for the washing machine come out a couple of times. It took a while for them to get the message through to American Home Shield that they were not going to be able to fix it. It really dragged the process out for like six weeks. And it was disappointing. Neither of the washing machine and the refrigerator was repaired so we ended up needing to replace both of them.

My air conditioner wasn't blowing cool air and I submitted a claim to American Home Shield. I did it online and their website was a great tool. The service and my interaction with the contractor were pleasant. I called the contracting company and then I got the text to verify. Then he called me the next day or later that day to say that he might be able to get out there earlier and if that would be okay. I said yes to that and so he came out. He showed me what the issue was and what the capacitor was. He also explained a couple of other things to me and then he did the repair. It was quick and now everything's fine. American Home Shield was responsive and when I called, my issue was quickly addressed. I have already made recommendations and I sent to someone else their information so he could get a quote.

We had some leakage from our washing machine and called American Home Shield. Submitting the claim was easy and GE and the manufacturer took it from there. The contractor that was sent was from GE's service and we really liked the gentleman who came out. He had to order a part which was delivered to us and we scheduled an appointment for him to install it thereafter. So far, the washing machine has been good. We have been very pleased with the result.

The air conditioner went out on June 8th. The day after the initial call to AHS, the tech came out to say that we needed a new air conditioner. They said within 48 hours I would get a call saying that we had met whatever criteria, which I could understand. I was on vacation and when they called. They said I just needed to call the company. I said I didn't have a piece of paper and asked them to text or email me. They said I had to wait until I get home and I'll have to call them off the paper that the tech left me. It was part of the reason I had to wait a whole week.

Our air conditioner was staffed up. We called in to submit a claim with American Home Shield and it went well. Then they dispatched Myers, one of the local air conditioning people. The tech was great and it didn't take long for him to come out. He was able to fix the air conditioner and was courteous as well. All in all, everything was great about our experience. I've also told everyone that if they got a house, having American Home Shield as their home warranty is the best that they could do. It's better than to go out of pocket to repair or replace something.

I had an electrical problem. I filed a claim with American Home Shield and the reps I interacted with were very professional. The service I received from the contractor they sent out was also professional and I haven't had any problems since the repair was taken care of.

My central air was out and I submitted the claim by phone because my computer is always screwing up on me. I’m an older person and not tech savvy. I don’t get it right very often. But after the first time I called, it took American Home Shield a month and they didn’t respond at all. Then they realized they had done that so they sent a different service guy over. Rocky told me when he would be there, showed up on time and was very confident. He was a very good technician and good customer service guy. He was very friendly, knowledgeable and quick. American Home Shield did very well and they didn’t charge me for the service call. It was a very good experience. I was able to put all my office stuff back upstairs in the office. All my musical equipment’s back up there too, and drums go bad in the humidity.

American Home Shield's claim service has vastly improved over what it was last year. Now I don't sit on hold and I don't get disconnected anymore. But last year, the process was ridiculous as I had to sit on hold for 45 minutes to an hour and a half to get my claim. I had gigantic problems over a claim with my refrigerator and I probably had 40 hours’ worth of sitting on hold with them before it was resolved. American Home Shield eventually bought me a new refrigerator but it was a pain in the tail end.

I had a plumbing claim and I filed it over the phone to American Home Shield. They were able to send out a contractor thereafter. He showed up on time and after the repair, the performance of the plumbing has been excellent.

I'm a realtor and Nancy, the house seller that I was working with, asked me to order a service through American Home Shield. An issue popped up on the home inspection that the buyer’s had. I submitted the claim online and the vendor contacted me and set up a time for them to go to the house. The service was good. I’ve also had experiences where there were some overages and I got a call from AHS and they described them clearly enough that I would understand even though I’m not a HVAC person. Overall, my experience with AHS was straightforward and smooth.

The washing machine belt broke on the spinner and I went online and submitted a claim to American Home Shield. It was an easy and fast process and the site was user-friendly. The contractor came after three days and when he arrived he was very polite, took very little time and had the part on the truck. When he left, the issue was fixed. We've been with American Home Shield for three years now and they've been so fast and efficient. We need them.

I filed a claim online to American Home Shield and the website was good. I could find my way around and after an hour or two, the contractor sent me a text message saying that they got it and they would be working towards resolving the issue. I had a problem in the bathroom with the lights flashing and Zac came after a couple of days. He diagnosed it as a bad switch, replaced it and all was well. He was wonderful, very professional, friendly, explained everything that he was doing and asked how my day was going. I did a Yelp review on them and told them that he represented their company very well and that they hire good people. AHS did a good job and everything was great. They contacted me afterwards and I was very pleased. I’m very satisfied completely and I’d recommend them.

My experience with American Home Shield regarding the air conditioner problem went very well. It took the contractor a little while to get to me, which was four days, but maybe that was just the situation with a lot of people. The contractor was very good though, very pleasant and he didn’t take long to get the job done. But it was within days of not having the air conditioning fixed when I had some problems with the washer. AHS first sent out an appliance person and he thought he had repaired it. He told me he put a part in it, but the problem continued. When he checked it again, he said I have to have a plumber. So, I got a plumber out.

When we came home from a vacation, our AC unit wasn't working. I submitted a claim to American Home Shield over the phone and the rep was nice. The tech who came out was very knowledgeable and good in answering the questions I had. It was the second time he came out because he came out one time to fix something then I ended up having to call him a week later so I was upset because of the situation. Even so, he was very thorough and did exactly what he was supposed to do. After the repair, the AC has been doing well. I'm very satisfied and I enjoyed American Home Shield's service.

I had an AC company that was originally fixing my AC five years ago and they had to constantly come out to re-fix the AC. But apparently, American Home Shield didn’t like their work because they got rid of them and got another company. So now, I have a different company. I made a call because the unit wasn’t cooling and this is the second time that I've had to have them come out. This has been a problem for some years now and I've stayed with American Home Shield because I believe in them and the people that they've sent out. But my question is always the same. How many service calls would it take to fix the AC compared to replacing it? No one could ever answer me. I’ve been having to pay the service charge of $75 over many years. I could’ve gone on and bought another AC.

Recently, the dishwasher was not working correctly so I submitted my claim with AHS over the phone. A guy came in, checked the dishwasher out and he said that it needed a replacement which was shouldered by AHS. He set up an appointment and they brought the new dishwasher. However, they couldn’t install it as it was missing an air gap. It's something they were saying that it's supposed to be going to the outside. My dishwasher was so old, they didn’t have it back then, and now, they want it. And the dishwasher could be installed but he couldn’t do it because of the insurance liability that it doesn’t have that opening.

A lot of the appliances in our home are used so we got a home warranty with American Home Shield. I recently had a claim for the AC and it was easy to submit online. The contractor who was sent out was fine. The AC needed a new conductor and it was an easy fix. American Home Shield provides excellent service and I've been with them for three years now.

I'm on a well and there was silt build-up coming out of the tub. I submitted a claim to American Home Shield online and the experience was very easy and user-friendly. iPlumb came out after 48 hours at the most and they seemed experienced. They ended up installing a filter which was not covered by American Home Shield but that was what they came out for. They were good, fast, clean and efficient.

Our AC was low on Freon so I went online and submitted a claim to AHS. That whole process was very quick and easy. A gentleman from Total Air Care came here on time and he was very knowledgeable and was able to handle the service quickly. The problem was resolved. American Home Shield was recommended to us by family members who've had it and really liked it. We've had the warranty for six months now. I would also recommend that you get it, whether you think you need it or not, because you more likely will.

It will be a year since we've been with American Home Shield. It was included in the contract when we bought our house. When we first moved into the house, we had an issue with one of the contractors. He came out and said he fixed it. And by the time he left, just two minutes as he drove down the street, it stopped working again. We called American Home Shield and told them. They said the contractor fixed it and as long as it was working while he was there, he fixed it. They told me that I have to call back to make another claim and pay another service fee.

We were getting ready to leave on vacation and we noticed that the air conditioning unit was blowing but nothing cool was coming out and we’re sitting right in a 112. I submitted my claim online and it was pretty easy. The issue had been going on for two weeks prior to when the contractor came out. We were texting with the contractor because we weren’t back from the vacation, and he wanted to come before we were gonna be back. He set it up for the very first morning we were back. He was on time and very professional.

The Company is impossible to deal with. The service technicians they send out are very rushed and lack expertise. I have an air conditioning that doesn't work and it took almost a year to get a diagnosis and now the company is denying the claim by saying that the condenser unit broke down due to misuse. I brought an independent expert down to inspect the issue and he says that the unit is corroded because it is junky and over 13 yrs old not because of some sort of misuse. The company specifically sent me the contract only after I signed up for the service. This does not seem legal or ethical to me. I would have never signed up for the service if I had seen all the exclusions in the contract.

America Home Shield I just canceled my service contract. I have been working with AHS company for two months and my issue has not been resolved. I reported my AC unit not working in April and it’s now July and the hottest of the year. No resolve! There have been several contractors come to my property. United Air Temp and Cecil & Sons. They blamed the issue on the electric breaker; however, Queen Electric has been out here three times and has replaced the breaker and confirmed that the power is working.

I wouldn't recommend AHS. Have a friend AHS left stranded in the very hot heat in Chicagoland region for almost 3 weeks with no AC. Friends had to rent a hotel room a couple of nights since they were older and not good for their health. Customer Service basically no help.

This is probably the very worst company I have ever had the misfortune to deal with in my lifetime. I have been a subscriber for many years spanning 3 homes. On 06/18/2018 my home air conditioner failed. Numerous calls later, with holding times up to 2 hours at a time it's nearly 3 weeks later and I still do not have it fixed. If you want to confirm what I am saying just call a couple of the most reputable HVAC contractors in your area and ask about them. I guarantee you they will tell you that they WILL HAVE NOTHING TO DO WITH THEM AND THAT THEY ARE CROOKS. This is not a case of me being unreasonable. This is a very unprofessional company that does not come even close to living up to all their claims.

I filed a claim with American Home Shield over the phone for the dishwasher and Appliance Medic came out and fixed it. They were good at communication and they came in on time and did a great job. I would recommend American Home Shield to a friend.

My friend told me about American Home Shield and in turn, I try to tell everybody else about it as well. We're always preaching American Home Shield. My only biggest thing was that when I first got American Home Shield, I could actually talk to somebody. But now I can’t. Sometimes I might have two things that need to be done but I don't wanna make two requests. I’d rather talk to somebody and have them do it all at once. In the last couple of times I've called the 1800 number, I've gotten the automatic system. But I’m not very fond of that because when I use it, I would be scared that it didn't work.

My power went out and my air conditioner quit working for five hours so we thought we should get our AC checked out to make sure because this is Las Vegas, we don’t live without air-conditioning. I called in to file a claim and Air Pro Masters, AHS's contractor came. They did great and I paid $75 upfront. Their technician was clean, presentable, well spoken, and very efficient. He tested the AC and found no issues.

I submitted the claim for my air conditioning unit and AHS had given me the contract information for the repair person who was supposed to come out, but he never did contact. I ended up having to contact him and he told me that he was a little bit overwhelmed because it was hot and everybody’s air conditioner was going out. I had to contact him a few times before we were able to set something up. And when we set up a day he ended up not being able to come so we had to wait another day. But that was our only issue. As far as on American Home Shield’s part, they quickly send somebody. It was just the scheduling thing. Otherwise, the repair person was okay. He came right out and fixed it and we haven't had any issue since. AHS was fairly efficient and mission accomplished. Our air was working in just a few days.

The motor of the fan on the outside unit of our AC froze up and had to be replaced. I filed a claim online with American Home Shield and the contractor that they sent did a super job. They had knowledge of the product and the repair that needed to be done. AHS is expensive though and the co-pay seemed to go up all the time. I had to pay the expensive service call and then I had to pay for the Freon that went into the air conditioner and it gets a little frustrating.

I recently switched to American Home Shield and have been with them for a month and a half now. They were easy to deal with. In fact, we just had an electrical outage in several outlets. I filed a claim online and their contractor came the same day and had it repaired in no time. It was a very good experience and the electrical company was very good too. I hope that every other dealings with making claims is as good as this one.

It was pretty quick to submit a claim with American Home Shield when my dishwasher needed some work. While I was on the phone, it prompted me on what my problem was and then at the end, it told me a contractor would reach out to me within 48 hours. And within eight hours, the contractor called me to schedule. The contractor was informative and he taught me a few things on the appliance. He fixed the issue and he was pretty cool.

American Home Shield’s website is easy to use and it works well but it just says what is broken. It didn’t ask what the problem was. And then AHS sent a knowledgeable contractor and he did a great job. I filed a claim for my fridge and dishwasher at the same time. He was the same person for both appliances. The contractor was able to fix the fridge but a part of the dishwasher had to be ordered. He came in Friday and we are still waiting for the part. He said it could take a few days. But everything was good. AHS did great.

Our AC unit wasn't running or cooling and we didn't get any air to the dock, so we called AHS to take a look. I submitted the claim by phone once. But the unit kept giving us some issues, so we called them to go back and recheck it, and the claim was done on the web. Filing the claim was easy. The service contractor that came out from Total Air Care was willing to get the stuff done. On the first visit, I wasn't home and he waited for me for about 10 minutes. It was good for them to wait for me because I really needed somebody to take care of the unit. They were also clean and everything went well. They were professional.

I called American Home Shield when our heater stopped working and the pump started to get out. It was quick and easy to submit a claim to AHS. Within 48 hours, the contractor was calling me to set up an appointment. The contractor set up an appointment and got there on time. They also had everything they needed. Everything is working fine now. I was surprised that they didn’t tell me they could not fix it because what they did was not under the contract and they just fixed the heater. I have AHS warranty every month and I would recommend them.

I had a leak in the duplex next to me and I filed a claim online to American Home Shield. Unfortunately, it was a weekend. The first plumber that came out, which I have not dealt with before, said that it would take a lot to fix it. I called American Home Shield and asked them to send the other plumber out that had come out before. They did and the plumber was able to fix it that same day. Everything always happens on a weekend and to have somebody come out on a weekend is more expensive and AHS don't usually send anybody out unless it was definitely an emergency. Overall, I've been very pleased with AHS. They've always been very attentive when I've needed stuff done.

The AC unit froze up and wouldn’t work. Submitting the claim for that was really quick, easy, and painless. I enjoyed working with American Home Shield. The contractor was really nice. He was on the outside and had my daughter and son-in-law on the inside. He had them turn on the air so he could see what was wrong and when he found out what it was, it was great. Though he had to order the part for that, he was back in a day or two and the AC works great now.

I've had good incidences with everybody I’ve dealt with through American Home Shield. They kept me informed. Now, they changed a little wherein I'm getting more notifications in the form of text messages and emails to tell me that the contractor is on their way or has arrived and then they’ll follow up afterwards. They also update me whenever there's a change to their system, but sometimes I don't pay attention to that. I have had problems with their website, but if I call in, they always help me out and either resolve the issue, put the ticket in for me, or walk me through.

My air conditioner was not working. I live in Georgia and it was 100 degrees outside. I have multiple sclerosis so for my air conditioner not to be working, it causes an extreme problem for me. I have been a customer of American Home Shield for a number of years and this is the first time that I have used them. The young men who were sent out were fantabulous. I appreciate them coming when they said they were. And they handled the issue in minutes. They were astute as well. They knew what they were doing and went straight to the problem. It made a difference for me for them to get the air conditioner working and to bump me on their schedule as quickly as they did. American Home Shield has been a blessing to have. I'm glad that I went ahead and got a home warranty because at first, I didn’t see the need of it because I was a software developer. I could pay for whatever repairs I needed on my home. Then I became disabled and it's needed now.

I have had one good experience and one not so good one with American Home Shield. The recent one was when the control buttons did not work on our dishwasher and the contractor was very good at replacing the control panel. He did it in an efficient and timely manner. I was really happy with the dishwasher. The other experience was for the icemaker that was not working. It is an ongoing process. The contractor said there was not a connection for the tube to come up, but my friend said there was. So I had to call AHS again, but they canceled. I tried to reschedule but I had to cancel also and AHS did not give the message to the contractor. The contractor showed up, but I had another appointment. It hasn’t been real smooth. It was a bit their fault because the contractor could have seen it the first time he came over.

I filed a claim with American Home Shield online as my garbage disposal was leaking out of the bottom. The process was easy and they responded quickly, but it took a couple of days to get somebody out because they were short staffed. Then, I was told the contractor would come out on a Saturday and they showed up on Friday. Still, the service was good and the garbage disposal is working perfectly.

I filed a claim with AHS to get the AC serviced, and the contractor came out. The next day, the motor went out, and AHS replaced it. The guy who I talked to at AHS was friendly. The contractor was on time and friendly too. And they went above and beyond to make sure it was fixed. Everything is so far, so good.

My most recent claim with American Home Shield was for a toilet that clogged up. I submitted the claim online and found their website to be pretty user-friendly and easy to use. The service that came after was fine and their contractor did a good job. However, our AHS warranty didn't apply for this instance as the issue wasn't something they covered. So, we had to come out of pocket. Another time, we had an issue with our air conditioner and AHS's contractor came out and fixed it on the same day. I think it's still better to have the warranty than not to have it.

I had two recent claims with AHS. My A/C went out and my washer went out as well. My experience submitting those claims seemed fine. They were really helpful. They found me somebody who'd get my A/C unit the next day. The A/C is working great now and that A/C guy was really good and really cool. However, the washer guy couldn't find my house. He also couldn't lift the washer. I don’t know how you're a washer guy and you don’t bring a dolly. And then he just kept saying to me that it would be cheaper to replace. I told him I'm not just gonna go replace it. He should just submit the claim so that I could go through insurance and then he did. But it seemed that nobody called and told me he had submitted the claim.

I submitted a claim online to AHS because my dishwasher wasn't working and it was easy navigating through their website. It took two days for the contractor to come out and I had a good interaction with him when he arrived. The issue ended up being the whole motor and he told me what he was putting in. And since the repair, everything has been fine. Having a warranty is very valuable and I've got it as a backup. It's peace of mind knowing that I don't have to worry about the dryer, the air conditioner, the furnace or anything going out on me. I would suggest American Home Shield to my neighbors.

We filed a claim with American Home Shield for the swimming pool and I spoke with the representative. Our interaction was awesome. She set up the appointment and Aumiller Pool came out immediately, almost a few days later, and took care of it. They were excellent. Whenever I call American Home Shield, they answer, so it's good. I’ve already recommended them to at least two of my friends.

The warranty came with the house when we bought it and we used it in our first year. Then we've kept it and we feel that we’ve gotten our money’s worth every year because it’s an older house. We’ve been pleased with American Home Shield and I have also recommended them. Filing a claim is very easy. You call and they tell you they’re gonna send somebody. You pay your $75 then somebody comes and give you a zero bill. Although the people American Home Shield has sent have not been fine sometimes, I have complained and they’ve usually taken care of it.

When I had a plumbing claim with American Home Shield, two companies came. The first company said they couldn’t do it unless they charge me $1,600. But the second company that came out took care of everything. They did a great job and the repair was finished. All in all, I would recommend AHS.

My hot water heater was leaking, it was rusted and corroded, and it was getting ready to explode, and he service that I got from American Home Shield was good. However, I had a little run in with the technician but everything was resolved to my satisfaction. It was a situation where I was quoted one price and that price was a replacement for the pan under the hot water heater. The technician used the one that I had and still charged me the $75. So I said, “Why should I be paying for it since you didn’t give me a new pan?.” He said, “Well, I’ll refer that to American Home Shield. I said, “Okay.” So, when I didn’t hear anything from him I called American Home Shield and they took care of it. They sent the technician whatever he was supposed to get and reluctantly, he sent me my $75 back. But as far as the work, the workmanship was good. I like dealing with AHS because they covered very quickly and they were very efficient.

I called American Home Shield to submit a claim and they emailed me. We had two service calls put in. One was electrical which was pretty good. The guy came out and did his job. For the other one, my range was not working and when the guy from McMillan came out, there was a little bit of an issue. I wasn’t too happy with him because the gentleman delayed submitting the claim to American Home Shield and I was thinking what was going on because it has been two weeks. I haven't heard anything so I called American Home Shield and they told me that the guy didn't submit the claim until the 23rd. I was not impressed with them at all. My stove still isn’t working and I just placed the order a couple of days ago so, I'm still waiting for them to deliver my appliance. Because of that, I’ve been going out for dinner more often.

I called American Home Shield and set up an appointment for a technician to come and look at my dryer and dishwasher. The contractor was very nice and seemed to be experienced. He knew how to open up the machine and get into it. He fixed the dryer and halfway fixed the dishwasher. The little soap cups of the dishwasher didn't open and he got one of them open while the other one still doesn't. He said he needed to get a part and he showed me how it could it be used before he left. But then I got a call the next day that a more higher paid, better technician will come and look at it again and an appointment was made for that. I wasn't told why another person will be sent out but hopefully, the situation will be completer after that. I've only had one experience with American Home Shield so far and it's been great.

Whenever I file a claim to American Home Shield, I do it by phone because I like to choose my contractor. And recently, I had to have my AC done. My system was still cooling but it was making a loud noise outside and it was driving my neighbor crazy too. I requested Harkins AC Heating and Controls when I called since they are excellent. Also, they are professional, courteous and on time. They work with me. The person from AHS that I talked to today was very hard to understand even though I’m very good with understanding people with accent. He may have been new and may have been nervous. There were some questions he asked me that I thought were odd like the phone number of the contractor I was requesting. I do not remember AHS people doing that before. But he got in touch with the contractor who came to my house today. Harkins fixed the AC quickly and it was just a screw that rusted.

My refrigerator wasn’t working. It was still cold but the lights didn’t come on. I couldn't have changed any of the settings. It turned out it had a blown circuit card. American Home Shield had a contractor come out and they diagnosed it one day. They went back and ordered the parts and the parts came in about four days later. And then, they came back and fixed the refrigerator and it's now good as new. I was very pleased with the outcome.

The fan in the outside AC unit stopped spinning. I submitted a claim to American Home Shield over the phone and the rep I talked to was really good and professional. Then I called Absolute Air Authority on Friday and their tech came on Monday. He did a really good job and he was very polite and nice. He told me the part that was bad that was causing the problem with my AC and he changed that. He also said that one of the condensers there was bad and he changed that too. He was very polite, professional, and nice. And the AC is working perfectly now.

The AC was blowing the breaker and I submitted a claim to AHS. I've been proactive and I followed up. I didn't wanna leave anything to chance especially with my AC down. The contractors were fine but they had to come out multiple times. It was an intermittent problem and it was one of those things that you can’t diagnose in one trip. They've been told to replace the compressor, however, I am considering the buy-out option because I was gonna have to pay $419 for the excess refrigerant needed to go along with the repair. I may just go ahead and get a new unit because this unit is gonna keep breaking. AHS is a warranty company and it's just their position to fix the problem. That's what they wanna do but it probably needs to be replaced. Other than that, everything's been good with them.

When our washing machine smoked, I filed a claim easily online to American Home Shield. The service was all good, and since the repair, there was no more smoke in the washing machine and its performance has been great.

I had an issue with my air conditioner and after I submitted the claim online with AHS, they called me the next day to tell me when the technician would be showing up which was great because then, I could schedule my working from home while they were here. I received a call saying that the technician would be on his way, showed up within less than an hour and had identified what the issue was. It was fixed and he was on his way. Everything is working now and it was a wonderful experience with AHS.

My air condition coils were freezing, so I needed to contact American Home Shield. I had a great experience submitting my claim through the 800 number. Instead of having to wait a week later, I got serviced the following day, which was super cool. I have an AC company that I work with outside of American Home Shield and they didn’t do a good job of identifying what the situation was. They thought the coil had a leak and the technician said that American Home Shield will most likely cover it.

The claims process was fine but I’ve had nothing but trouble since then. The AC company that was sent out broke the drain pan but denied it. I had a leak through my ceiling and they’re not taking responsibility for it. My upstairs AC was running intermittently and it would turn off. If the drain pan had been broken and there was a leak prior, it would have been pouring through my ceiling before. So I’m furious. I’ve called and called but I’ve been hung up on and there’s been no resolution. I filed this claim over a month ago and my house is still not right.

My A/C would come on but I couldn’t get it to cool so I went online and submitted the claim to American Home Shield. The contractor they sent was nice. My appointment was at 8:30 and he got there about 8:45 and stayed for quite a while. There was a pipe leak but he couldn’t register where it was. He said I could charge it and see if it would start to cool. Otherwise, it would take several more days. It was 90˚ outside and so, I went with it so I wouldn't have to wait. Since then, my A/C has been cooling. That was my first claim with AHS and it seemed pretty easy unlike other stories I’ve heard that weren’t. I was fortunate with AHS.

A fuse in our air conditioning blew up. It took three days for the contractor that American Home Shield sent to come out and fix it, and everything is working okay now.

We’ve had some issues with our sump pump backup battery since we’ve moved into our house and we finally put in a claim with American Home Shield a couple months ago to have somebody come out and get it looked at. Thereafter, we had a company come out and see what was going on and they took the backup battery with them. However, we haven’t heard from them in about a month or almost a month and a half. I finally got a hold of them and they said they didn’t have the correct phone number or e-mail address to get in contact with us that’s why they never called back to schedule it. We finally scheduled something for them to come back, but I’m not sure whether they replaced it or just fixed it. Shortly after they have left, it started acting up again so we had them come back to look at it once more and the guy seemed puzzled and was gonna give the feedback to American Home Shield through the portal. We haven’t heard from him yet.

I've been a loyal customer of American Home Shield for six straight years and I've submitted many claims online. That process is easy. But most recently, I met three different contractors for the same dishwasher issue. The first one serviced me right away but they never called American Home Shield to recommend that I get a new dishwasher. I ended up getting assigned to a new company and waiting another ten days for them to come out.

Our AC went out and it was fixed within 10 hours of my call. When I called AHS to file the claim, the representative was very friendly and we talked about some AC issue going out. Then we were able to get someone out to our home on that same day. It took the technician a little while to figure out which one of two AC units was broken, but he had it fixed within 45 minutes of his visit. The AC works perfectly since the repair. This is my first time using American Home Shield and everything has been positive, so far.

The contractor sent out by AHS for my friend's portable dishwasher came at a reasonable time. They had to wait a long time for the part which I knew they would because most people have stationary dishwashers and not portable. But the contractors did it in a timely manner, the interaction was good and my friend didn’t have any complaints at all. I was telling my tax person how much I like AHS and I would recommend them. They helped me so much that I can get things done by calling them and having them send somebody out. They charged me for the fee and it was done. I’ve got to call them again to set up another appointment. It works so perfectly and worth every penny.

The furnace wasn’t putting out any heat and the initial request for service was through online. The online site is very friendly. It's significantly faster than calling them, where there is a long wait time. And it has not been super helpful when we phoned in. Last year, the country kind of had that whole outbreak where it was bitterly cold in the northeast and we had no heat in our house for nine days because American Home Shield didn’t submit the claim when we first put it in. It was New Year’s and it was a whole series of no one working and unavailability, and it was a long period of having one very cold house. We were worried about losing pipes.

Had air conditioning issue in 95 degree heat. I tried 2 different contractors, 6 days for 1st, 7 days for 2nd. Really??? Does this seem acceptable? I tried calling back to see if I could try another service provider. I understand places are busy but don't direct me to places that are too busy to come out. After lots of re-explaining my situation, customer service rep said he was putting me on whole but disconnected me. Called back again, on hold again, hoping this rep will not hang up.

I had an issue with the water heater in my condo. My realtor submitted the claim to American Home Shield for me. It took AHS about a week to send the contractor because I had to pay it for modifications, which I did not understand the necessity of that. Nevertheless, the guy was fine and the problem was fixed in one appointment. The company was amazing, however, I was a little disappointed that they had to do a modification.

My oven's sound and light would come on but the heating element didn't work well. We've had a little bit of back and forth with American Home Shield on that claim but mostly, it worked out okay. The technician came out, identified the problem with the control unit and then discovered that they didn't make those control units anymore so I had to get a new oven. The folks at American Home Shield said that they couldn't find an equivalent model and wanted to pay me the plan amount but I was able to find the model that was the successor to what I had. Once they got the model number, they were able to straighten everything out and order a new oven.

It was easy submitting the claim for my microwave on AHS' website. Everything was done there - the booking and the schedule of the guy coming. The contractor sent was a good guy. One of the pads was messed up and it wasn't working, so he ordered a new one and got it working. The microwave has been working great since the repair.

I had AHS send someone to repair a gas oven and submitting the claim was very easy. They gave me instructions by email to tell me who was coming. The guy that came out had a conflict of time but was able to arrange it for my convenience, which I really appreciated. He did an excellent job. I used to be with AHS way back and bought it back this year. My son bought a house three years ago and he has AHS so I decided to come back to them. I would recommend them.

I've had American Home Shield for four houses that I've owned from Southern California to here. Over the course of 2002 to 2018, I rarely called them. I had a husband who managed to replace washers in the plumbing. Plus, I had a many contractors’ clients, so if I really had an issue, I could call one of them. AHS was more for sizeable things, like the water heater. I personally found that they’ve been really good at what they do. They were timely and always brought the right parts.

I called in the air conditioner that was not cooling and they got a contractor out within 24 hours. He fixed it but later that afternoon, it broke again and that ended up being over the weekend. He came out again on the following week and fixed the air conditioner. It has been working fine since then. I was pleased that American Home Shield handled the claim quickly and the person they sent was good. I'd recommend them to friends.

American Home Shield is quick to respond when I submit my claim online which I usually do. I just take my account status and put it in there so it’s more convenient. The contractor for the toilet was very personable and interacted with me and a couple of other family members. He explained in detail what was wrong with each bathroom, what equipment was needed and what he was doing. And then after installing it, he explained how it was working and the warranty information on it. AHS is doing a great job and if we have problems or issues with the reps, they’re gung ho about fixing the issue. It is a good warranty plan and for anyone who especially owns their own home, it is a must-have to cut down on cost and repairs.

It was leaking from the first floor bathroom down through the ceiling into my garage. I called American Home Shield and let them know that there was an issue, and they were pretty good. The contractor they sent was great and it’s not leaking anymore so that’s a good thing. I would recommend American Home Shield.

One of the HVAC units needed servicing. I submitted a claim to American Home Shield online and it was easy to navigate their website. However, there was always a several-day waiting period because the ones that service the warranty company are always backed up. That’s the biggest frustration with the home warranty service but that’s standard. Also, when it’s something like plumbing, we usually end up calling an independent company. It has only happened once but it’s not something that can wait if your toilet is not working. That’s the worst part about it but I still think the home warranty is worth it in general.

The representatives of American Home Shield have been very friendly whenever I file my claim over the phone. I filed for a refrigerator and a garbage disposal claim but it took some time before the contractor got out to my house. They said they’ll call me within 24 hours but they're scheduling their appointment over a week later. Once they got here, they were good. However, the refrigerator is still not working and I may have to call again. Also, they haven’t come yet for the garbage disposal. They're supposed to come tomorrow but it has been almost a week.

We submitted a claim online to AHS because our dryer wasn’t working anymore. We weren’t getting any heat and it was getting very moist. It was easy submitting the claim online. However, every once when we had to call them and that’s when it becomes unfortunate. It’s especially if we ever have had somebody to come out, and we were either not happy with who they sent out or it’s more complicated than what was initial. Then we have talked to someone and there are times that my husband and I just pass off the phone back and forth on each other so we can go to the bathroom and take a shower. It gets really bad sometimes.

At first, we had an outside vendor come in to check our AC because the temperature jumped up to around 85 degrees inside the home. It was bad, especially with three young children in the house during the day. We were told that the cost for them to fix the problem would range from $15 to $10,000. I told my wife that we should call American Home Shield and get one of their vendors in because we've always had a great relationship and everything has worked itself out whenever we have done that. We called them and it was perfect.

We have coverage from American Home Shield since September. The seller of the house gave it to us as a gift. For our first claim, the washer would stop in the middle of the cycle and we couldn’t finish washing our clothing. So we submitted a claim online and it was easy. Navigating the website wasn't hard. The technician from Adam’s Appliance Repair who came out wasn't very friendly but he was very competent in his job. He fixed the washer but 7 days after, it broke in exactly the same way again. So, he came back and then fixed it again but he's going to order a new switch.

We buy and sell properties, so we have American Home Shield on 50 houses. Recently, there was a water heater issue and an assistant of mine submitted the claim for it. AHS sent out Harvey’s Plumbing & Drain and the guy that runs it, Clayton, is excellent to work with. He's professional, does a great job, easy to talk to and explains things well. Whenever we set up an appointment with AHS, things get taken care of in one day and sometimes the next day but it is always quick and done right away.

I filed a claim with American Home Shield over the phone for the air conditioner and the interactions with their reps were fine. They were able to find a company that would come out immediately and the contractor's service was very good. Since the repair, the performance of the AC has been great. The AC stopped working last night but it was because of a problem with our thermostat that we fixed and not because of the repair that they did.

The air conditioning unit was blowing hot air and it was a 100 degrees that day. We needed an air conditioner so I filed the claim online and that experience was good. But American Home Shield told me somebody would be out and I waited and waited but no one called. So I called the air conditioner people and told them that I was supposed to get a call. Their rep said someone would call me back but I still got nothing. So I called American Home Shield again to have them assign me somebody different and the representative said she would check. She called the company and they said they don't service this area. But they should have told me that when I called them and said I wanted to set up an appointment.

I called American Home when we had a blockage in the line. It was very quick and very efficient. And the plumber that was sent out was perfect. He was very informative and I learned a lot from him. He knew what he was doing, and he took care of the issue. Everything has been good. American Home Shield is a good deal.

I filed a claim for my stove, the timer on my pool and my dishwasher with American Home Shield. The stove guy was great. However, the first guy who came out for my dishwasher didn't finish the job. That contractor didn't attach my dishwasher back so every time I'd open the door, it would fall out of the cabinet. I didn't immediately call in so I ended up having to pay again to have somebody come out and finish it.

My washer wasn’t working and it was showing some code. I submitted a claim for it online with American Home Shield and that was very fast. Then I got an email saying that the contractor was coming out here. It took a little bit longer to get someone here than I estimated, but they were pretty quick. The contractor came at the right time, and he was so awesome. He was a really nice person, very quick to do what he came to do, and he answered any questions that I had in regards to what he was doing. They had to order the parts and made the second appointment, so they could change the part and fix the washer.

Our recent experience with American Home Shield was great. I filed the claim online then they called me back and the contractor was there the next afternoon. He was really nice too. I had the circuit break on my box changed and I was watching him the whole time. It was fixed in five minutes. The washing machine wasn't working for a day, which was no big deal. Last time, I got double charged for one month when I sent the check before my warranty expired. But that was corrected and they didn't charge me the next month. Overall, my experience with American Home Shield has been excellent.

Submitting a claim with American Home Shield has been super easy. I did it all online and it's been really helpful. We've had AHS service since April 30th and we've had four different contractors already. So far, my experience has been nice and they've all been really good. The technician that they sent out from Realty Ricky was great. He explained everything and was efficient and quick. The experience was great. In fact, I asked him his card because I'm gonna have him do another walk later.

Our AC was clogging up and I filed a claim with American Home Shield over the phone. The tech that Total Air and Care sent did an excellent job. He knew exactly what was wrong with the AC and he answered every question we asked well. I’ve had AHS for almost two years and every time I call, somebody comes out. I enjoy AHS and I’m gonna keep them as long as I can. I recommend them.

American Home Shield did a great job with our plumbing claim and I’m very happy. The claims process was lightning fast and faster than I thought it would be. The customer service rep was knowledgeable and the interaction was great all the way around. The contractors were friendly and professional. Since the repair, the plumbing has been very good.

The AC unit was not operating at all, so I called in to submit the claim with American Home Shield. Riley Heating & Cooling came out and replaced the thermostat. However, several days after that, it stopped working again and the tech came out the second time. He did a couple of things, but nothing was really resolved. He said that he doesn’t know if it could occur again or not, so I wasn’t too happy with the result of the second trip. The person was adamant that I had to give the contractors a chance to come back and rectify it. I said that I’ve waited over seven days for them to get it right the first time, but they never showed up. The issue has been fixed temporarily until it breaks again, but I don’t particularly like the contractor's service or the way that they’re handling their customers at all.

My garbage disposal was previously replaced but then we had an issue where it stopped working again. I called American Home Shield and the contractor came by, found out what the issue was and took care of it. And then they recently came out again because the garbage disposal had just fallen apart. It wasn't screwed tightly and it just dropped so they came back and fixed it again. Their every visit was great. We had a couple of mishaps behind it. But the two different gentlemen who came were very nice and conversational. They have great customer service. I hope we don't always have to call American Home Shield but so far they have always come in the nick of time.

I’ve had American Home Shield in every property that I bought and lived in since 1990. I've submitted a claim thrice over the last three years, the most recent of which was for my water heater, which was leaking. They have taken care of all the repairs in a timely manner and the contractors they've sent have all been wonderful and worked really hard to get the problems fixed. I didn’t have to do anything except call American Home Shield and be home when they arrive.

Our garbage disposal was making a really scary sound which sounded like there was something stuck inside it. We've had American Home Shield at our other house before so we knew how to use it and we didn't have any issues in filing the claim. We then got an excellent service from The Lindsay Company. I appreciated that the company came a bit faster than we were expecting because with AHS, you sometimes gotta wait for a contractor to come out and it would take a couple of days. Then, the contractor who came was very polite and knowledgeable. He worked fast and was very efficient. He also made sure everything was in good, working order before he left. And it turned out, we were right. A dime was stuck inside the unit. Now, the unit is working perfectly and is very quiet.

I have a policy with American Home Shield for a really long time. The air conditioning went out in the condo unit and it’s 110 to 115 degrees out here. It’s one of the very first times I’ve used AHS. They sent the first person out from Affirmative Air who then said they don’t work on air conditioners in condos and left. AHS took time to get the next guy out there. In the meantime, the guy worked on the tenant to cut out AHS and just go with them for $660, and it took four days for him to turn the report in. He worked on them the whole weekend and it didn’t break them, but they were really in trouble with 110 to 115 degrees.

American Home Shield has always been fabulous. When I filed a claim for the air conditioner, I did it online and the claims process was very easy. It took half an hour to hear that a contractor will be sent, and then he did a fabulous service as well. Now, the AC is working great since it was repaired.

I’m living in Florida so I keep my temperature fairly warm. I keep that on 80 at the thermostat and sometimes when I have company over, it gets quite warm so I want to put it down even to 78, and it would not go. In the afternoon when the sun was really warm, my AC would go as high as 84, even with the AC working. I got through the automated system of American Home Shield. They had my email address and right away I received an email confirming the name of the company that was gonna be showing up.

I've been with American Home Shield for about a year now and have had two claims so far. When I called them to file a plumbing claim, there was a language barrier and so the process took longer than I wanted but the claim went through. Other than that, the Value Rooter people who came out did a good job. Overall, American Home Shield has done well.

The starter went out on my AC compressor and I filed a claim online with American Home Shield and that was relatively easy. The contractor that they sent out was very knowledgeable and really quick. I also had AHS on a previous home, and I’ve been with them for two years now. I’ve always had a good experience with their reps. American Home Shield is well-worth the money.

My AC was not working and the contractors who came out were really good and very professional. At first, the compressor gave out and then they found a leak in the condenser. They told me that it was completely worn out. The AC is now working but we have a little issue with the drainage. But overalll, I'm very satisfied with AHS.

My A/C had a leak and it needed Freon. I went online to submit a claim with American Home Shield and it was an excellent experience. The man from E & A Mechanical was also excellent. He repaired the A/C and it's still working. Everything's good.

There was an issue with my garage door and I called to file a claim for it with American Home Shield. I spoke with someone and it all went really smooth. AHS contacted the company for me which then contacted me. Then they came out the next day and the guy told me what was wrong with the garage door. I told him something else, he fixed it, and after $75, it was done. AHS is very, very good, and I've recommended them three years ago to a friend of mine and she has been very pleased too.

I called American Home Shield when I had an issue with the AC. It was extremely hot that day and it was gonna be a four-day wait. But there was not much they could do when there was nobody to come out either. They found a company and they phoned me up. There was a day and a half then they sent somebody out there. The technician was a good guy and an experienced professional. We talked a bit and he was very friendly. We asked him what he was doing with things. It turned out that the thermostat wire was running through a piece of copper tubing and the vibration wore through it and shorted it out. That was what was taking the fuse out. He was good overall and I would recommend that company. I would also tell others what coverage American Home Shield does and that they better be aware if the price is right.

The people who sold us our house left without leaving a key to the garage, which was keyed differently within the entrance to the house. They tried to mail it, but it never arrived. But as a part of purchasing a new home, we got an offer from American Home Shield to rekey up to three locks for only a $75 visit. So I called them and their representatives were very helpful. They had the Realty Key guy call me for an appointment. He came and he was prompt. He knew what he was doing and he was professional, courteous and friendly. He went out of his way to do a couple of things for me that weren’t covered by the contract. So, it was a very positive experience with him.

The house wasn't cooled and I submitted a claim online for the AC. Then I immediately got an email or a text saying who was assigned. They let me know who was coming and they sent me a picture and a little bit about the technician, so I knew who to expect. I was very pleased with the way it went. The technician had to replace the capacitor. He was efficient and quick and had the problem fixed in 30 minutes, and everything was fine. As of now, the unit is still working.

Our faucet was leaking and my husband submitted the claim with American Home Shield. A guy from FTL Plumbing came and he said he needed to order some parts because our faucet was too old, and then he would give me a callback. I called back three weeks after and asked if the part had come in. They said it had and that they’ve been trying to contact me. I told them that I had not received any phone calls, so they scheduled something and came out and fixed the faucet. Everything has been good. American Home Shield is a good company. We’re homeowners so things go wrong and having the warranty is very valuable.

We phoned in a claim for our dishwasher because we thought it was broken. The claim submission process was an automated system, and it was easy. The contractor who came out was nice. He went straight to the unit and basically told me that I had a dish blocking that’s why it wasn’t opening. He was really nice, very professional. I have been using American Home Shield for 13 years, and they have always been great.

My AC didn’t have any Freon so I submitted a claim to AHS over the phone, spoke to somebody and my experience was good. The contractor gave me a four-hour window as far as when I got the text message and the email, but when I posted them on the phone, I was given an eight-hour window and didn’t call until he was half an hour away. So I was waiting on somebody for a whole day, but he did come and he was nice. He tried to fix it the first day he came. Apparently, my system was frozen so we had to turn it off and leave it off for 24 hours to defrost. He came back the next day and fixed it.

We bought a home a year ago, and were happy with AHS when they helped with our refrigerator. We just renewed our warranty, and within a week things in our jacuzzi are going. First was the blower would die after running for 5 minutes--I guess a fan wasn't working. That was somehow denied because it wasn't the "motor", which makes no sense. There was no way to fix the problem without replacing the WHOLE blower, and on top of that, the not working fan made the blower not work. So we had to pay for their person to come look at it, and then had to pay to replace the blower. That's a total of $400+ on that.

Made a service request and received a voicemail that there wasn't anyone in my area to do the work. Now I'm currently on hold... 20 min and counting... to try and speak to a customer service agent. This is call number 2 because the first representative was rude and short with me... Then the call abruptly ended. I just changed my insurance and hope I didn't make a mistake.

Our real estate agent purchased this policy for us when we purchased our home. I still think it was very thoughtful of her to do this. However, the experiences we've had with American Home Shield have been nothing but horrible. The first experience we had was the Air conditioning company they sent out was trying to do a side deal. He made it seem as my air handler wasn't covered and he had one in the shop and would give me a good price on it. I had a bad feeling about what he was saying, because this was his 3rd visit to recharge the condenser with Freon. So when I called BS on them, the AC company told AHS they did not want to come back to my house because they were afraid of me. The second company that came, actually replaced the Air handler.

Kitchen is the main room used by family and kitchen faucet is most used item of the home. I had Delta kitchen faucet where the head came off. Called AHS. Paid $100 as service fee to AHS to have it replaced. AHS has sent contractor to fix. He said that this faucet from Delta is not available anymore so he can replace with one he has. What he brought along is some cheap $35 faucet. I was not happy and called AHS to have me at least some decent brand basic faucet to be installed. On Amazon, it is hard to find single handle faucet for less than $80.

I recently had a really bad experience with AHS related to my Air conditioning system. I had a 9.5 year old unit that came with the house, that stopped pushing cold air out. I opened a ticket with AHS and they sent out their contractor to examine the system. The diagnosis was that the Evaporating coil was leaking and the refrigerant had all leaked out. It turns out that my current system uses R-22 as the refrigerant that is being phased out and is expensive because there's limited supply. I also found out that AHS only pays 10$ per pound for a refrigerant in a scenario like this where the contractor is asking for 125$ a pound. The overall recommendation by the contractor was that he would replace the Evaporator coil, which AHS would pay for along with the labor for the putting it in place.

Our gate valve to our hot water heater was leaking, we had no water, I called AHS they gave me a company in California, although I live in Arizona, I called them they could not repair my leak until Tuesday of the next week, totally unacceptable, we had no water. I called AHS and they gave me another company, I called them, the plumber came out, he did not have the part, he agreed to come back at 8am the next morning, which was fine.

AC is out and they want to buy the compressor themselves to deliver to the contractor. AC has been out 5 days and I called to ask when the part would come. They said 7 more days!!! Are you kidding me!!! It's 110 heat index and they want to save money and get a good deal or hope I just cave and buy it myself. Total BS!! Unacceptable!! I would have just bought a new one by now and probably still going to. Nothing is worth this aggravation.

We had a slab leak early June that flooded most of our first floor and ruined our hardwood floors. We were going to call our regular plumber who handled a previous slab leak for a flat fee of 1200 dollars, but remembered we had the AHS warranty, so called them instead. We asked if we could use our regular plumber but were told we had to use one of their contractors. He came out the next day and temporarily fixed the massive water leak, but there was a secondary leak as soon as he left, so we had to shut down the water to the house entirely for three days-no toilet or showers available for that time. The plumber sent the information to AHS who denied the claim, but never bothered to tell us that. We called the plumber back after the third day to ask what happened and he told us AHS' decision. I called them to ask why and they said they don't cover slab leaks because they are not accessible. Two problems with this:

I have heard great things about this warranty service. I recently initiated a service call for my washer that was having issues. They seemed great, but we ended up having a technician over at our house EVERY OTHER WEEK replacing parts that would fix it. Services started at the end of April and we are in the beginning of July now trying to fix it. It also appears that they don't keep record with their technicians that they send, as they decided to send a different technician company half-way through. The tech companies were friendly, but AHS gave our 2nd tech company NO information about what was done and replaced for the first company. It is clear this company wants to take your money but they don't want to pay to replace your machines.

We have been with this company for several years. Our ac quit working on 7/23/18. We submitted a repair order online on 7/24/18 as instructed and were told that the first available repair date was on 7/28/18. Keep in mind that their contract states they will have repairs scheduled within two business days. After speaking to someone in management the repair date was moved up to 7/27/18 and we were told that they were too busy to have the repair scheduled within the contract guidelines of two business days. The service technician came on 7/27/18, was there for 15 minutes and said the ac was repaired. Our house never got any cooler. We called back on 7/28/18 and were told that the next repair date would be on 7/2/18, nine days after our ac initially stopped working. This company does not provide service as stated in their contract, complete ripoff.

The motor on the pool needed something and when I called AHS and told them I needed it fixed, they were right on top of it. Then Terrence Pool came out, repaired it, and it was well done. But AHS' rep said that I gotta pay ahead for the service fee or give them a credit card. I was also told that as soon as the contractor left and was finished, AHS had to run my credit card. So, I gave them my MasterCard. Then they were having all kinds of issues with getting the payment done. I had to call them five times and they would never seem to get it right. After they said they had it right, I got an email saying that I was behind and I needed to pay. But eventually, I got it straightened out. Overall, as long as American Home Shield gets my pay thing done outright, I'm good.

When our air conditioners weren’t cooling, I had no problems submitting the claim to American Home Shield. I called them and the rep listened to what I said. I did not get a call back from the first person they tried to send out. The contractor didn’t call me within 24 hours like they were supposed to per our home warranty so I had to call them. I called at 1:00 on Sunday and at 4:00 on Monday. The lady told me that they couldn’t see me until Friday and I told her about my warranty. She said I shouldn’t sign up with them to do their work if I was not gonna do what they require of me. She couldn’t do anything so I called back AHS and got AJ who sent out Mars Comfort out on Tuesday Morning at 10 o’clock.

We had some issues with our pool recently and my husband took care of the claim submission to American Home Shield. American Home Shield gave a timeframe while I stayed home to wait. They sent out Serene Pool and the people from there didn't know what they’re doing. Their technician came in, fixed something and left. After three weekly services, my pool guys told me that the technician didn’t do the job right and the filter is not working. So, my husband called them back. Serene Pool came back again and this guy got upset with me asking why the pool is not working. I said that I don’t know anything about pools which was why I was waiting at home so he can come and take a look at it.

I made an air conditioning claim with American Home Shield online, and they sent A/C Rescue. I was impressed with their communication and the tech who came out was really polite.

My air conditioning unit was old and it was leaking freon. I had it charged and it leaked within three weeks. So, the system was old and faulty. And I needed a new heating system as well. American Home Shield's process has not been great, but it has not been bad either. I had a couple of contractors out, but they were looking to charge me extra money for something that I didn’t feel I needed. So, I went with somebody on my own just because I didn’t like them. The unit is fixed now, and I am doing a cash-out option with them. So, I just paid the whole bill and I am going to submit the receipt and everything to AHS and go from there.

There was an issue with my refrigerator and American Home Shield gave me a contractor that took about four days before they made an appointment. When the tech came, he said what was wrong with the ref and that was it. He said that he needed to order a part and that it would be there in about 10 days. I kept on calling to ask if the part was already in. They told me that it didn’t get in and they were going to reorder. I told them that it was ridiculous. It was 120 degrees and I have no refrigeration for over a month. Then they came back to say that somebody else ordered the same parts and that they were out of town, which is a lot of baloney. It took over three weeks to get the part.

Our water heater had a rust that the water was dripping down on the pilot light causing it not to be able to light. I called American Home Shield and they gave me a number to call to make an appointment with one of the contractors that they use in my location. The contractor was out of Osage City, Kansas and they were very good. The guy was professional and very conscientious. He came out, explained what he was gonna do and did it in a very short time. He made sure he cleaned up after himself and did a super job. I was impressed and since then the water heater has been working great.

Filing a claim through the American Home Shield app on my phone was easy. However, the part took about a week to get and I had to call back and ask the contractor if they got the part. And when they said they did, I said, "Well then let's go." Other than that, everything was great. The guy was professional, friendly and on time. And the unit has been working perfectly since the repair.

I sent a claim to AHS through their website and it was easy. The oven was not heating up. We had a power outage and when the power came back up, sometimes it would trip the breaker inside the oven unit. We had two contractors. The first one that got dispatched didn’t seem to be totally familiar with the Thermador brand, so he left. A second contractor got dispatched and they were experienced with the Thermador brand, so the whole event took only 10 to 15 minutes. The contractor reset the breaker and it restored its ability to heat up. There was another call we made to AHS which was for our central AC that hadn’t been activated in a decade. The contractor came out and he found that one of the wires in the little control box was loose, so they bound that up and the unit is now working again. Our experience with AHS has been good. The people were courteous, friendly, and efficient.

We got our AHS home warranty when we bought our the house 10 years ago. We've kept it since because it has been effective. I think it runs on the borderline and the amount we wind up paying is a little less than what we would have paid without it. But still, we get things done fast and with no hassle. Most recently, we were getting water running down our ceiling. I didn't know how to fix it and I didn't have the right tools. AHS' contractor came and described what was happening. He said he thought he knew what the problem was by showing where it was. He said all we had to do was blow the pipes out. Thereafter, he figured out where the drain went to and he had me put a towel down because it could have blown back through the sink and made a mess. Then he went to the attic, spent about five minutes there and was done. Since the repair, the plumbing has been doing great.

The water dispenser on our refrigerator stopped working. I went online and logged in to American Home Shield's site and the repairman was assigned from there. We had reported it once before and the previous repairman told us to turn up the temperature in our freezer because it was freezing the line. This time, the repairman actually did something. He was aware that there was a fix offered by General Electric to unfreeze the line. He ordered that part and he will be coming back to put that part on the refrigerator so that the water line won't freeze up anymore. I was more impressed with the second serviceman that I was with the first. He seemed to know more about how the refrigerator operates the water line in the dispenser. So, I'm pretty happy about that.

I Googled American Home Shield and there were some good reviews. I had two American Home Shield representatives when I signed up with them and they were awesome. And then when I had my first claim two weeks ago, I did it over the phone as I like talking to a live person. It was very simple and AHS was very efficient and informative about the whole thing. My AC wasn’t working and it turned out that something about the brake light wasn’t on. I had the contractor come out the next or the day after and he was very friendly and patient with me since I didn’t know what he was talking about with regards to the AC. I had to call my friend and the contractor was kind enough to talk to my friend to let him know what was going on and then my friend would tell me about it.

I've been in real estate for 35 years and in all that time, I've used American Home Shield. But I was not happy this time with a claim on my own house. It was horrific. The contractor that they sent out could not clear the drain. The technician said it was blocked by a piece of plastic. The thing he found was the size of a dime but it wasn't even the blockage and he wouldn't let me keep it. He went back and filed the report saying that the drain was blocked by a foreign substance and American Home Shield was supposed to ask them for pictures to see exactly what it was.

I've been with American Home for two months now and I've already submitted two claims, one for the pool and one for the AC. The bottom half of my pool pump where the filters go cracked and AHS sent a contractor to change all that. He, however, wasn't communicative and lied to me. He put the thing back together where it would leak, the casing was not tightened down properly and the seal wasn’t put in properly. Before that guy left, he told me to call him back if it leaks and he’ll come back to fix it. He obviously knew that it was gonna leak because he didn’t put it back together correctly and didn’t tighten it down. I understood that once they fix what they come out to fix for the warranty part and then you call them back out because there’s another problem, they end up wanting to charge you for that. I knew how that ballgame was played and I didn’t appreciate that very much. That experience put a bad taste in my mouth.

This is a very good company and I’m glad I got them. When my drainage clogged up, the water backed up and it caused a water leak and some damage in the house. I called the claim in and my interaction with the rep was good. It took three or four days for a contractor to come out to our home. He did a very good job and was very thorough in what he was doing. He unclogged the drain and expelled all that water. Everything’s good now since the repair.

We had freon charged at the AC unit that was installed by the seller and then it lost its freon shortly afterwards. After the claim was submitted to American Home Shield, it took two days for the contractor to come out. He evaluated it and he decided that it needed to be replaced. The contractor helped us out properly.

American Home Shield's claims process went quite well when I submitted a claim because the filter would not turn on our pump. AHS sent Hammond's Backyard Living to do the repair and the technician had to change an actuator. The repair that was done has been doing well and I was very pleased.

My AC was making a very loud noise and it sounded like it was going to blow up. I called American Home Shield and the guy from Total Air Care that they sent knew what he was doing. He had to replace the fan motor and it was all done in one appointment. Every time I’ve had to call American Home Shield, they have provided great service.

We’ve had a couple of electrical issues and the last one was when the fuse box in our spare garage started melting. My husband filed the claim online and whenever we do that, we usually get an email from American Home Shield saying that they’re submitting the claim. And then we get phone calls from the contracting company that they are sending out. For this claim, we requested for the company that we had a good experience with. However, that contractor was really booked so the wait time took about four days which was a little bit longer. Nevertheless, when he got out there, he was able to fix the problem. They had replaced two fuse boxes and we haven’t had a problem with the unit since. We got American Home Shield first when we bought the house but we had a good experience with them so when it came time to renew our contract, we chose to still do it with them. I’ve recommended American Home Shield to somebody.

My central air conditioning went out. I filed the claim to AHS at the beginning of May. They sent one company and they came out three times and couldn't fix my problem. Then I called AHS back and they said they were sending a company out, and for two weeks, that company never called. I called AHS back and they tried the company again. The company still didn’t come out. Now, AHS is trying to set me up with another company. But AHS never called, so I called them and the company's supposed to be coming out here tomorrow. It's been 95 degrees every day this week and it's pretty hot in the house. If AHS gets the job done, then I'm happy with them. But if they don’t, then I'll have to cancel the subscription.

We moved into the house a year ago but we never got the house rekeyed. So, for safety, we wanted to have it rekeyed. When I submitted the claim to American Home Shield, my interaction with their claims representative went smooth. We made the claim but then we had to go out of time for an emergency. Then we came back and called again and from the time we contacted the locksmith, they got out immediately. The guy was very friendly and very professional and the rekey was perfect. I’m very happy with AHS and I’d recommend them. I need it and that I would never go without one. Also, I’m a realtor so we put a warranty on every house we sell since it is very valuable. It is very important to cover the small and unexpected things when you first move into a house. Unlike any insurance that won’t cover the transaction unless we have either a warranty or a waiver signed by the buyer that they don’t want one.

I filed a claim online for our water heater and the first person American Home Shield contacted to come out had this ridiculous amount that we were gonna owe. They had charges on there that we knew were bogus because my husband is a master electrician. And they were gonna charge us for permit while we don’t even live in a part of the state that requires permits. So we called American Home Shield back, told them what was going on with this contractor that was taking us for our money, and they immediately called another contractor. The second contractor was perfect, and did the work. All we owed was our $75 and we were very satisfied. Our water heater is working just fine. It’s all up to code and everything’s fixed. But sometimes it's harder to go through a place like American Home Shield than to just do it on your own.

Our gas range had problems, so I submitted an online claim with AHS for a service. Then I called them when I had a question, but I couldn’t get through to anyone, so I gave up. The contractors had to order a part and they came back about 10 days later and replaced it. They were able to resolve the problem and my mom was happy with the outcome. It works now. Our experience with American Home Shield has been good, so far.

I had a plumbing issue and the contractor American Home Shield sent came out on a Saturday and first of all let me know that he doesn’t like working on a Saturday. I told him that my ceiling was leaking from my shower and I showed him where it was leaking down into my living room. He turned the shower on for 20 minutes and said that if nothing was gonna happen at that moment, nothing was gonna happen. I asked him if he thought that I just put the stain up on my roof. The leak was coming from my shower when I let it run a long time and I don't know where it was coming from. Then he said that he would take pictures of it which he did.

I had a horrible experience with the contractor sent out by American Home Shield. Recently, our air conditioner wasn't working so I submitted a claim over the phone. The fan wasn’t turning on and the house wasn't cooling. Air-Pro was dispatched first and the first technician told us that we had to replace the filter and do a couple of things that weren’t covered so we did that and we paid the extra fee. And then, about a week later, the same thing happened again. It was the same issue so a technician from the same company came out again. They told us that there was a crack in the line and it was low on freon. It also needed a blue jelly to fix the crack. Since none of which was covered under my warranty, it was an additional $350 to fix.

My last claim with American Home Shield had something to do with our plumbing and it was not completed. The guy for that claim found a leak so he fixed the master bathroom faucet. He also installed something for one of the toilets so it would flush well. When he looked at the water heater, he said that it was fine. However, after a few days, we had a leak again. I told my son to check the water meter to make sure that the leaks were completed. A couple of days later, I had the water company come out and they told us that we had a really bad leak.

My water heater went out so I submitted a claim over the phone to AHS. Their reps were pleasant and the contractor they sent out was very good. They wound up having to replace my heater. Still, everything went smoothly with AHS and I had a fine experience with them.