American Home Shield Reviews

Very, very slow response rate. Tomorrow it will be 1 week since we called and they are now saying another 3-5 business days for the parts to be shipped before they can schedule the repair. I have called multiple times and been on hold for cumulative hours. I have paid them thousands of dollars since we bought the home 3 years ago and every repair has been a wrestling match fraught with delays, red-tape, and runaround. So frustrating.

Do not waste your time or money with this company. ABSOLUTELY NOTHING IS COVERED. You pay the $75 deductible and they send companies out just to tell you it's not covered. Companies don't want to work for them because they cap the calls at $160 so if the repair is larger than that they just tell you it's not covered. When you call into customer support they tell you the same thing. What a ripoff, so disappointing. You're purchasing a new home and feel this is a great benefit when in all reality it's just another $500-$800 added to your closing cost for ABSOLUTELY NO BENEFIT. Save your money

This company has to be the worst in customer service next to AT&T. I have now been waiting on the phone for 23.12 minutes after speaking with someone in a department I could get a live person to answer, all because I have been charged a $75.00 service fee I did not initiate and was being transferring me to the contract department. Good Luck! They are notoriously understaffed as evidenced by their consistently terrible reviews. If you have nothing better to do than sit on the phone for 45 minutes, which is the average wait time, go for it.

Twelve days ago my AC compressor went out in my House in Houston. We contacted American Home Shield immediately and had one of their technicians come out the following day. It then took them 11 days to process my repairs, order the part, and then schedule the service technician to come back out to my house to install the new compressor. But wait, the best part, American Home Shield ordered the wrong part and so now I am waiting on them to figure out what to do next. Being that it's July, my house is completely unlivable without AC. I have been displaced from house for almost two weeks now and I still don't know when I will have my AC fixed. Furthermore, their customer service is terrible and takes at least 45 minutes to get a hold of anyone to speak with. If you are in the market for a home warranty provider, look elsewhere, this company is terrible.

We have a bunch of rental properties and we have American Home Shield on all of them. We’ve used the warranty quite a bit and I have normally submitted my claims online. The only time I call is whenever I have a repeat call out which I had to do for an AC claim. American Home Shield sent Total Air Care and they let our renter, with a newborn baby, stay a month without air conditioning. That contractor had been called out to one of my places before and they did well. On the second one, they had to repeat their visit but on this third one, they misdiagnosed the issue completely. We've since asked that they not be allowed to come anymore. There were waiting a month to order a compressor and a bunch of things that we didn’t need and never got. We ended up having to call and pay for a different company out, and it turned out that the wires were loose and the unit just needed a cleaning.

I called American Home Shield for an issue with the handle on the toilet and they called a plumber who then called me, came out, and fixed the issue. He also answered the questions I had.

The back of our toilet where it was hooked up was leaking, so my wife went on the computer and put in a claim with American Home Shield and then someone had contacted us and said somebody was gonna come out. They gave me the name of the contractor who was coming, so I knew who was coming. The contractor took care of everything. I showed him exactly where it was leaking, he looked at it and he got some parts and fixed it. And I’ve had no problem since. Also, he explained to me everything he was doing as I was sitting there and watching him. Overall, American Home Shield has been really helpful. So far, we’ve had three different problems and they’ve come out and took care of us.

I submitted a claim for a plumbing issue to American Home Shield. The guy from their contractor, Able Mechanical, showed up on time. He did the service which was a clean repair then told us that maybe something else could occur in some other area but those weren't on his ticket. He said that those problems were not a danger to us yet but they were lurking out there. More recently, I've made an appointment and we're waiting for Able Mechanical to come out again and do our plumbing and disposal unit. Overall, they have been doing a good job.

I had an issue with my AC and American Home Shield sent a technician to take care of it. I've had these people before and the service was excellent. Everything I've ever done with AHS has been spot on. I've never had a complaint. They've put two air conditioning in. I've also had washers, dryers and dishwashers fixed. If you got a problem they're there.

I called American Home Shield as my air conditioner needed Freon in it and then the rep who I spoke to took my information and sent a technician out. He was young and very professional. I asked him if it his summer job and he said it was his regular job. He couldn't do the repair the same day because the AC unit had frozen and it took 24 hours to unfreeze. And so he came back the next day and installed the Freon. They got the job done in a reasonable amount of time.

We have an issue with leaking in our outside air conditioning, so we had an air conditioner guy out to come and fix it. However, it wasn't fixed. Then we had another air conditioner guy out and he said we needed a plumber. The plumber came and said it was fixed, but it was not, and said we needed an air conditioning guy. We spent $250 and the problem is still there. We've been doing this for about four months now. It's been such a pain that I haven't bothered calling American Home Shield back.

My dishwasher had yucky water at the bottom so I submitted a claim to AHS. It was super easy. The form was all online and that's how I like it. The contractor who came out was great and I really liked him a lot. The dishwasher has been perfect since the repair and it’s working fine. I have really liked every contractor I’ve used with AHS and I wanted to keep them. However, the first time I tried to get somebody to work on my air conditioner, I never heard from the contractor at all. We had a hard time finding somebody local and it seemed like there weren't a lot of workers where I live. And it would be nice to have more contractors available in our area. But then I was referred to a new person who was great and I loved him. I'm completely satisfied with my experience with American Home Shield.

It was super easy to submit a claim with American Home Shield. I filed one online for my air conditioning unit on the first floor. They got me in touch with one of their approved AC people, B&B HVAC. It's locally owned and a small operation with about two employees. Since I work part time, they were able to easily schedule the time frame to come out, but it took them a couple of days to get to my house which I understood. They've been very friendly and good to work with. Everything was outside and the tech didn't even need to be in my house, so that was pretty easy. I would definitely recommend American Home Shield to a friend.

We requested that our homeowner warranty be included in the closing cost with the purchase of our house and American Home Shield was referred to us. Someone from Burleson Services came out to service our AC and they were super friendly, awesome, fast, and efficient. This is our first go at homeowning so the fact that we didn’t have air conditioning and it was back to normal since the repair is fantastic.

I'm retired and I love sitting out by the lake, so I can just call American Home Shield to submit claims. I give them my account number and they'd take care of my issue. I have been pleased with their level of professionalism and if things proceed as they are going so far, I will renew my contract. It takes so much stress off of me because I live in Louisiana and I can't find a cheaper company.

I called American Home Shield a day before yesterday to file a claim on the refrigerator and the guy who came was very professional. He diagnosed what the problem was and it will take a couple more days and it will be fixed. I also filed a claim online a month ago when the air conditioner wasn’t cooling. The site didn’t let me make any comments such as “Call me at this time,” or "This is the gate code," or "There's a dog out there,” but it was very user-friendly. Before the contractor came, I asked somebody else to come in and I was told that we needed to change the compressor which was pricey. And when the one sent by AHS came, he said it wasn’t the issue and it took about ten minutes and it was all done. Since then, the AC has been working great. He was good and it was awesome dealing with him. People should go for AHS.

We had a refrigerator that was covered under American Home Shield. The inside of the freezer frosted up and the refrigerator side got too warm. I submitted the claim through the website and if I didn’t hear or see anything, I would call back and I'd wait. However, if you call in, you tend to wait on the phone for a long time. But their reps were pretty good and they responded by email. You have their full attention when they're there. AHS sent somebody out that replaced some parts and two weeks later, the refrigerator stopped again. We called back and this time, they sent a different contractor. It was Sears and they replaced some more parts. Three weeks later, we had it again.

The toilet wasn’t flushing properly and I thought there was float valve issue. Initially, when I submitted the claim, I wanted to go with a company I've used before, but AHS sent somebody else. The vendor said they can only come during morning hours. I told them that 95% of people work during those hours so I can't be there. They said either I take it or leave it, which was disappointing. I said okay and called AHS. I was able to get the company I wanted, which was Inner City Plumbing. The technician was really friendly, professional, courteous and was quick. He was in and out of there in 30 minutes. The toilet is a little bit older but so far so good since the repair. I couldn’t ask for a better experience.

My air conditioning system was coming on but not cooling, so I filed a claim over the phone to AHS. And I was very satisfied with the claims process. The contractors were very efficient and polite as well. They came out quickly and they did a really good job. And since the repair, the AC unit has been working very well. I've had American Home Shield for the last two years and every time I called, they were very polite and efficient and problems got solved really quickly. They're really very good and the warranty is worth the money. I would recommend others getting AHS.

I had an issue with my air conditioning unit. I submitted a claim to American Home Shield over the phone. I preferred to do it by phone because I can get my order taken care of quicker and they understand me and I could get it done. The contractor was Fast Response. They came out and they took care of the problem. They were nice, sweet and they tried to make sure I’m comfortable. But I had to call a second time because the AC was doing the same thing. When it got real hot, the thermostat went all the way back up. Fast Response came back out Tuesday. They put a compressor in and they came back out and cleaned it. But when it gets up to 90, the thermostat goes right back up to 80. It’s just running. The unit is old and they tried to work with it. Nevertheless, I like Home Shield and we recommend them to anybody.

I just bought the house and I have old air conditioning units. That was my big concern and I live in Florida so you have to have them. And so far, I've been pleased with American Home Shield. The warranty is an excellent product. When I filed a claim for an air conditioning repair online, it was easy and quite efficient. I set up an account and then took it from there. The service was excellent too. The technician was prompt and very knowledgeable. The AC wasn't cooling but it just needed Freon so it wasn't very complicated and so far, the AC has been good.

We had a problem with the washer. The machine would take the water but when it came to emptying the washer, the water drained out of the pipes outside of the machine and it didn’t go into the sewer. So I called American Home Shield and I was very happy with their response. It was a Friday and I told them we had kids so we couldn't have gone until Monday without the washer. They immediately found a company and the contractor came over the same day. They were very professional. Even though they didn’t promise me that they would take care of it that day when I called, they did it and the washer has been perfect since the repair. I'm a realtor and I've got three homes so I always try the professionals at my homes to see how they respond and then I give referrals to my clients. American Home Shield is the only one in this industry right now that have kept their integrity. They do what they need to do while all of the others are horrible.

The air conditioner wasn’t working at all. The fan itself wasn’t working on the outside unit, so I wasn’t getting any cool air at all. I submitted the claim with American Home Shield on the phone and the interaction I had with the claims representative was good. They told me who would be contacting me and they gave me that number. The company that repaired it contacted me personally to say when they would be coming in approximate time. They came around 15 minutes after the time they said they would be there.

I filed a garbage disposal that wasn’t working and a water heater that wouldn't stay lit as one claim to American Home Shield. The first contractor lit the pilot light which I've been lighting for a week and replaced the garbage disposal and was done real quick. I asked him if he fixed the pilot light and he said he lit it. I told him that was not the problem. The problem was it wouldn't stay lit. He went out and checked it and of course, it was already out. He said there was a bit of rust on the outside so they'd just replace it. I said okay but he said they'd charge me to do that. So, it was gonna be $545 to cut some PVC pipes and replace them.

A coupling on my pipe under my driveway became loose and caused all kinds of damages, and American Home Shield denied the claim that we filed for it. They said they were not responsible for that, and that there has to be some cause such as an earthquake or if a large truck ran over that area and caused damages. We had to get a plumber and then a mason to come out and repair the cement damage, and it wasn't an easy thing for us to do because we had to make so many personal calls and then ended up paying all the people who came out to fix the damage. We just got a bill for the cement people who came out, and they charged us $800 to repair the cement around where the coupling broke. And there will be more people who will charge us more for whatever damage that has been done.

American Home Shield did a warranty service on my air conditioning unit. I called them for the claim and the rep I dealt with was very professional. The contractor they sent called to let us know he was gonna be late. When he made it there, he fixed and repaired. He had everything he needed, so we did not have to wait for any. He was very good. The AC is now functioning fine.

My water heater wouldn't heat water. It first didn't heat the water in the kitchen then it didn't heat the water in the shower. Thereafter I didn't have hot water at all. My son then went online and submitted a claim with American Home Shield and the company they sent was very good. The first guy came out to assess the problem and the pilot light wouldn’t stay lit. My son tried to light it and it wouldn’t stay lit. The guy lit the pilot light and he said, “Well, I can’t really tell right now what’s going on because it lit.” But the next day, the pilot light was not lit again and I didn’t have any hot water. So the front part if the unit and the circulating pump had to be replaced. The guy then came out that day and did it very quickly. I also used AHS when I had a problem with my fridge's door to the ice. I'm glad I got American Home Shield. It has been really helpful and has saved me money in the long run. I recommend them.

We had three different electrical issues that I submitted a claim to American Home Shield. One was when a part of the doorbell wasn’t working on one side of the house and on the other side too. We also had one of our garage door openers intermittently working. And something was wrong with the track that sometimes it goes up and sometimes it wouldn’t. We couldn’t put it up at all. The very first claim I ever did was over the phone. But I did these claims online and navigating through their website was simple. However, the contractor took a couple weeks to come. And one of the longest ones that we had was with our appliances and the contractor never showed up. AHS closed out the claim but they didn’t know that the contractor did not show up. So, they ended up reassigning the claim to a different contractor.

I submitted an AC claim online with AHS and their website was perfect. The contractor came within 24 hours and found out that it was with the connection with the wires that made the AC stop to work. The guy changed the wire and the AC worked for half a day and then the system went off. There were four connections and they would change one, but the other one would disconnect, and the problem kept on happening repeatedly and we couldn't tell why. They came Wednesday, Thursday, and Friday, but then they couldn’t come on the weekend and this is a hot summer. I told them that if they took care of the AC properly in the beginning, they wouldn't have to fix it until Monday. So, they should send someone out on Saturday, even if they had to take overtime because it was their fault. But I had to wait until Monday which I wasn’t happy about.

I had a leaky sink in the bathroom and I submitted a claim online with American Home Shield. Navigating through their website was very easy. The plumber came the next day to fix the sink. He was very efficient and he did a good job and everything has been good since the repair. Having the warranty is very valuable. We’ve used it three times in four months so it saved us a lot. We just moved in the place so there were little things like outlets that wouldn't work and then we had the leaky sink. We’ve had very good service from American Home Shield and I’d highly recommend them.

I’ve had American Home Shield for a couple of years in California and they were really good. I just moved here in South Carolina and have had them here since April. We submit claims over the phone and have had excellent experience with them. However, speaking to them has been a bit of a hassle. Sometimes, I get their automated system, but it’s not always giving me the options that I want. It’s a little too general. So, I’ll hang on and push whatever buttons I have to, and I’ll hang on for sometimes a long period of time to speak with a real person. When I was in California, the wait time was around 10 minutes but it hasn’t been bad since I’ve moved here.

Our AC wasn't cooling. I then submitted a claim with American Home Shield and doing that was an uncomfortable process. You have to call about something and you have to sit there and wait for the person and talk to the person. It was just not fun. But the guy from Affordable Comfort who came was well spoken, knew what he was talking about, and gave us some helpful tips. Since the service, the unit seems to be working well. American Home Shield is a good thing to have.

American Home Shield’s service has been good over the 15 years I’ve been with them. One time, I submitted a claim for the valve that releases the water to go out to the tank. I called and they told me they’ll send somebody out. Mr. Rooter came out and the valve was dead so they put in a new one. After about three days, it stuck and the contractor came back. Then after another four days, it stuck again. After they put in a new one, the water wouldn't come up. So, the next time it was flushed it wouldn't flush because the water wouldn't fill up in the tank.

When we purchased our house, the seller provided American Home Shield. We liked the service the first year, decided to continue it and we've been with them for 3 years. Recently, I went online to file a claim for a ceiling fan and a couple of light switches that were tripping over again. Within 10 minutes, I received a text message about the company who was going to fix that, and that company scheduled the appointment for the next day, which was great. The contractor gave us a window to come and he called 30-40 minutes before. He also sent me a text so that I could track how far he was, so that was helpful. The professionalism and the easy communication really matters. So, I was satisfied with the service. I will recommend people to have AHS.

When my fridge was leaking, I called American Home Shield and they opened a claim. However the contractor they referred me to said they didn’t have any appointment until after 10 days from the day I called. I called AHS about it and they referred me to another contractor. Their technician showed up immediately. I told him briefly what was going on with the fridge and he went straight to the point. He told me that it was not a big leak and he would take a couple of hours to fix it. But it took him less than that to fix it and it's working so far.

One of our vents had water dripping from it a little every now and then, so I put a service request through my American Home Shield account online. It was easy navigating through the website. An electrician took around two days to get back to me and when he came in, I told him what the problem was. Then he went and looked at a couple of things. He went to my attic as well to look up there and to get the overview of the whole system. And then, he told me he'd go out to check the air conditioner outside.

The control panel in the dishwasher was not working. It wasn’t lighting up and I was trying to circumvent it before it got any worse. And then, the icemaker of the refrigerator jammed up as well. My wife submitted filed the claims online and when the contractor came, he was in and out really quick. He did the refrigerator but he said he had to order the new panel for the dishwasher and he would give me a call. He called and once he came in, it took him five minutes to install it. A friend was in the market for some type of protection and I told him we’ve been with American Home Shield for a year and I would renew. We did our research and we concluded that AHS was the best that we could find. It’s very valuable and I would recommend it.

At random times, I would have light bulbs popping throughout my house even though we have replaced them a month or two ago.Then I saw that I was covered by American Home Shield for electrical. I submit claims with AHS online. I thought I would contact and see what I can get as far as knowledge as part of what was happening or if there was an actual issue in the home. The first individual who was scheduled to come out accepted the job. I received a text message from AHS saying that I'll be contacted within the next 24 business hours. Three and a half days went by and I hadn’t received any phone call from anybody.

My AC wouldn't kick on and it was doing its own thing. It's been an ongoing problem for the last couple of times and I've had it serviced three times now, but this company sent by AHS seemed to have gotten it straightened out for me. The technician was very professional and got the job done. He put freon in the AC. Had I known that from day one, I wouldn't have kept paying for those service charges and that could've saved me 300 bucks. I was a little upset about that part, but everything's working great now.

My sisters and sister-in-law have services from American Home Shield. They recommended me to AHS and I've been with them since December. Recently, my furnace was setting on and off and there was no heat since the air wasn’t working properly. I called AHS and they got a hold of the contractor, West Michigan Air Duct. Everything went smoothly from there on American Home Shield's end but, it didn’t go too smoothly on the contractor's end. West Michigan Air Duct told American Home Shield that I wanted to cash out on my furnace and I never stated that. I had to call American Home Shield because West Michigan gave them the wrong information and I had to do all the leg work for West Michigan. But once I did that, American Home Shield worked out everything and replaced my furnace. They were very nice and they made stuff happen.

It's pretty good with American Home Shield but sometimes it takes a while to get an appointment. And not everybody at American Home Shield knows what the contracts are. I got three different opinions every time I called for a claim and that was frustrating. I had to wait for days. The water heater was leaking over the weekend and I thought that was an emergency but they didn't take care of it until the following week. I had to keep calling. I would recommend that anybody answering the phone to really know what’s on the contract and how to read it.

Our air conditioner needed to have Freon put in so we called AHS. We paid for the Freon ourselves. That’s not something American Home Shield pays for and we just paid the service call. We love the company and we would not change. We’ve referred people to them. The contractors have always been really good. AHS is one of the biggest companies in United States and it's kinda good to go with a company like that other than sometimes you don’t get as good a service.

The dishwasher was functioning but it wasn’t cleaning. So, it was just spinning dirt everywhere. I submitted a claim to American Home Shield, which I usually do over the phone, and the experience was fine. Their reps have always been very helpful, always Johnny-on-the-spot in getting things done. The repairman was nice. He told me that the dishwasher was working fine and it needed a very good cleaning. He told me to buy some cleaning fluids from a local store to clean it out. And then he would send me a cap for the Jet-Dry thing because the cap was broken, but I never received it. So far, I’ve cleaned it. It’s not running like brand-new but it’s better. I've been with American Home Shield for four years now and I’ve had three or four things that I’ve had to have fixed. I’ve always had somebody come out and they get it fixed right away. If they couldn’t, they’d order a part, come back, and take care of it.

American Home Shield's website was pretty easy to use when I submitted my claim for my air conditioner. It was leaking in the basement where the whole unit is, not the compressor fan thing but the other part of it and it wasn’t cooling as much. The contractor who came out didn’t get to our house until about 8 o’clock at night which was not a bad thing as I didn’t get home until about that time. My husband stays at home but it was also nice that I could be there for it too.

I made an appointment online on AHS' website for my filter that started to leak. The guy came out and he did the one thing that I made a comment on when I sent back some information. He never told me what was going on. So, I had to call to find out and he said that he was ordering a part. It was a small thing, but he should’ve kept me up-to-date. Still, they came in and did the simple repair.

I went online to submit a plumbing claim with American Home Shield and Lambasio was the company that came out. They first called us to let us know they were on their way. They showed up on time and took care of the problem.

I submitted a request for service on 6/15/18 for an AC issue. I could not reach the assigned company. I contacted AHS and they couldn’t reach the company either. After several days, they assigned me another company. The second company called and told me they didn’t have any appointments available and to call AHS for another company. I started a chat session with AHS and was never assigned another company. I received no service from AHS, but they charged me for a service call I never received. I asked about cancellation and filed a complaint with BBB.

The circuit board on my heating unit was burned out and the tech who came to service it was awesome and cool. He diagnosed the issue real quick, told me when he was having the part, and came back out. He handled the job pretty good. However, my experience when submitting the claim was a little annoying. I have other issues in the house and I told their rep about it. I thought that since I called in once, all the other issues should’ve been addressed. But when I explained this to their lady rep, she really didn’t speak good English so she didn’t understand anything I was saying. I asked her if I could get someone out here to do all those repair jobs but she just focused on one claim.

My first experience with American Home Shield wasn’t the best because I fell through the crack for my dishwasher but they came up to par with it. At first, I didn't want to use them again for a second time. We wanted to get everything covered. But I used them again and they were okay. They had Third Generation Plumbing call us to set up an appointment. They were really good. The tech came and said he needed a part. He would have to wait a day or two but he came back within half an hour and said he could get the part at that time. He had to put in something for us and we got the part. He was able to come back in an hour and do the job.

My washer was making a loud, humming noise. And on the spin cycle, it sounded like a train was coming down the house. I submitted a claim with American Home Shield through their website, and it was simpler than waiting to talk to somebody over the phone. The service guy called me in an hour and he was here the same day and fixed the washer. He was professional. He presented himself, said that he was gonna check the washer out for us, and said he knew what the problem was. Within a matter of hours, it was done and he took off. After the repair, everything has been good. It's great having a warranty on my property. It saves us a lot of money. And American Home Shield gives good service and I've never had issues with them.

I filed a claim online since the AC wasn't chilling like it should. I've been using the website for quite for a while and it's real good and extremely user-friendly. When the contractor came out, he was just there for over an hour. He was a proficient and very knowledgeable guy. He explained a little bit more about what was covered and what wasn't. I didn't quite understand it before but that was my fault for not reading the fine print. But the issue is a Freon thing and now, the AC is not working like it should again. This would be the third time that we've had someone come out. But I’ve been using American Home Shield for years. They've always done a really good job in taking care of my issues and I would recommend them.

I made a claim for an electrical concern to American Home Shield but they didn't give me time to tell them. I talked into a recording and if I could not explain myself, I was thinking how they would know. When the contractor got here, I had to tell the man that I had problems with turning on the microwave and the coffee pot at the same time and the breaker would go off. But he couldn't do anything because he wasn't in there. So, he took it back to the company and told me they would get in touch with me. Then they sent me a letter and told me they didn't do that work. So, that type of work, the wiring and stuff, there was not that much wiring to do because I didn’t get it done. All I needed was a couple of breakers and I got it taken care of.

Recently, I had an AC claim that I filed with American Home Shield over the phone. The lady whom I spoke to took care of me really well. The first contractor, Cool Breeze, took care of the problem. However, I called back and they didn't take care of the guarantee so AHS had to call a different company to do the job. Still, the second contractor who came out was great and the AC has been performing excellently since.

American Home Shield’s claim process over the phone was cool. I had a recent claim that was completed and it was for the AC unit downstairs. The contractor provided good service and the guy who fixed the unit did a good job. The unit has been working great since the repair. However, I also have a claim for my air conditioner upstairs that has not been working for a couple of months. It is hot at 95 degrees and my kids could not sleep upstairs. I was told that a coil needs to be replaced and something else inside the unit on the outside of the house.

This is the third time I’m gonna have somebody come out and look at my AC because the temperature’s set at 70˚ and it is 78˚ in here. The first contractor AHS sent was kind of okay. He charged me for the Freon but it makes me mad that he didn’t bother to fix the leak in the first place. Then he told me that having American Home Shield or any type of home warranty wouldn’t really matter because if I have to get a replacement by the HVAC, they said that they would not replace it. Then I was like, “Oh, what’s the point of having it? Ain’t that why people get it?”

A microwave would cost between $250 and $300 but the motors to fix mine cost almost $300 and yet American Home Shield decided to fix it. And of course, it had taken the contractor a week to get out there and then they ordered the motors. But when they installed the motors, that didn’t fix the microwave. So I had to set up another appointment a week from that and the contractor turned up again. They said that the oven needed some other parts so they ordered those and I had to wait again. When those parts got there, the contractor installed them but again, that didn’t fix the microwave.

My air conditioning system is cooling non-stop. The first time a company came out they cleaned the coil. On the third time someone came out, the contractor went up into the air ducts to repair some of the ducts. I've told American Home Shield to get somebody that specializes in going up there but they just sent the same guys out again. It’s not a pleasant job to go up into the attic. The guy was probably just looking for something else to fix instead of going up there. With every appointment, they're getting a little closer to fixing the unit but it is still not fixed. It is still running non-stop and my electric bill is gonna be through the roof.

The air conditioner would not come on because there was nothing showing up on the front of the thermostat and we couldn't see where the AC was going. We put new batteries in the thermostat but it still didn’t work. So then we called American Home Shield and the contractor who came out replaced the thermostat because there was a short in some of the wires. He also checked the Freon and the unit which was a good thing. He was a nice guy.

We had a toilet that had a crack in it and needed to be replaced. American Home Shield sent Select Plumbing and I hope they never come to my house again. They called one day and said they were on the way and didn't show up. And when they came the contractor said, "Well, I'll get the toilet and I'll come back tomorrow and put it in." So he turned the water off at the toilet and we were down to just one toilet.

Having American Home Shield is valuable and they've been doing great so far. Our icemaker was not making ice so my wife submitted a claim for repair. It took almost a week before the contractor from Quality Appliances came out. But he did a really good job. He explained to us what he was gonna check and he fixed it right there. I was satisfied with the experience and I’d recommend them.

I had two issues that I would like to have had addressed with AHS but on their website, it only gave me an opportunity to address one. It looked like I was gonna have to make another appointment for a separate service call for another $150 as opposed to the ability to send somebody over that could take a look at both of these issues at the same time as long as they were here. But if I had multiple issues and if I talked to someone on the phone, I could say I have an issue with these two items, and if they could send someone over to look at those. But the contractor that came out was pleasant. We only had one repair done and so far, the performance has been satisfactory.

Having a warranty on your property is very valuable. In case something breaks and it’s an expensive item to repair, the warranty covers it. So, I have American Home Shield. And when the electrical outlet in our breakfast area did not work, a contractor came within 2 days. He was very friendly and we had a great interaction. Also, I had submitted the claim for repair online and navigating through the website was good and easy.

The inside unit and fan of my AC weren’t working. So, I went online to submit a claim to American Home Shield. It was easy to navigate their site and in 48 hours, a contractor came. He was very knowledgeable, very courteous, and answered all of my questions and concerns. He was excellent and since then, the AC has been operating well. Having a home warranty is very valuable as I don’t have to do the work myself and I don’t have to look for a contractor. This was my very first experience with AHS and I have nothing but good things to say.

My realtor suggested getting the home warranty, and I have been with American Home shield for eight years now. When our AC was not blowing cold air, I filed a claim online and it was fast and easy. The contractor from Absolute Mechanical took about 20 minutes to fix it. But, my only problem was we had to wait almost a week for him to get here. My mother is on hospice and she is here, and I was trying to keep her cool. It was a bad week. He was swamped though, and he said he could not get here any faster, so we just had to wait. Every time I have had anybody come out they’ve fixed what needed to be fixed. Now my oven does not work, so I’m gonna have to get on that pretty soon. It has been a really good thing to have. I didn’t know anything about home warranties until they suggested it, and I did not realize how useful it was gonna be.

I submitted a claim online to American Home Shield and their rep contacted the repair company quickly so I was happy about that. When the repair person came, he told me the problem would be one of two things. Unfortunately, he originally did the one that wasn’t. I had to call American Home Shield for him to come back because for some reason, I didn’t have the repair person's contact information. AHS set up a call and worked it out that way. The repair person came back, got the item fixed and did a good job.

Recently, the AC wouldn't turn itself off and at the same time it wasn't blowing out any cool air. We called AHS over the phone and filed for a claim, which was very simple, easy and quick to do. Everything went smoothly and professionally. Also, the contractor AHS sent was very courteous, professional and concerned about the condition of my home. We wanted American Home Shield because of their ratings and we've been with them for over 10 years. I wouldn't trade them for anyone else. I've already referred two friends and both have signed up.

Our AC unit's fan motor went out and it was blowing hot air but not cold air. I called AHS to submit a claim and they said they would contact me within 48 hours. I received an email and a text within 30 minutes to an hour. The contractor called and set up a time to come out and look at it. The technician called me 30 minutes before that time to make sure I was here. He arrived and fixed the unit in about an hour. Having the AHS home warranty is very valuable and it's a lot more convenient than trying to find somebody yourself and pay all the difference.

My garage door opener wouldn't work and it was frustrating because I had to keep getting out of my car to close the door. I called a claim in with American Home Shield and the tech they sent out had to replace a part on it. Since the repair, it seems to be working fine. I usually submit my claims to AHS by phone because it's easier and I don't have to wait very long. Also, the online part is really not as convenient as they think it is. So far, I had good interactions with the contractors they sent out. They were quick and honest, too. But if there is a product that has to be constantly fixed, they should consider helping the homeowner and give them a new one. I've had my fridge worked on every single year, sometimes twice a year, and I always had someone replacing this or that, but not the whole thing. It's frustrating and I know it's a problem with all home warranties.

I bought a new home. I got American Home Shield and I've been with them for about three months now. Recently, I had an AC and a pool issue. The AC issue was resolved quicker at the onset. I called AHS and we scheduled a tech. I paid my service fee, the tech came out, fixed the AC and that was that. However, it was very difficult to get in touch with anybody for the pool issue. The pool was turning green because of salt. I had to leave the pump running 24 hours to 10 days so that there would be movement and it wouldn’t get greener. I ended up going to the online system which was my first time to schedule the service and then everything worked out.

Navigating through American Home Shield's website was easy. I submitted an appliance claim and it took a few days for the contractor to come out. He would have been quicker, but my work schedule was off. He was professional and explained to me everything that he thought was going on. And if we had any more problems with it, we had 90 days from the time he showed up and he said he would come out again and look at it again. I’m gonna have to call them back because the appliance is still not working. I've had AHS for almost eight years now and I’d strongly recommend it to my neighbors. They’ve replaced the air conditioners and had come out on the spot when I had water leaks over the years. It’s well-worth it.

I usually use the online portal of American Home Shield whenever I submit a claim and I’ve used it before for my garbage disposal. This time, I called AHS for a claim instead of doing it online and it was a good experience. My issue was that the motor of my AC unit was running but the fan wasn’t running so there was no cold air being pumped in. The contractor AHS sent was polite, friendly and professional. He went up and did what he had to do then he was done. He was pretty efficient. He said that the condenser coil needed to be replaced.

It’s very hot here in Fresno and the house wouldn’t go any lower than 85˚-86˚, which is very hot, so I called American Home Shield and I had them send somebody out. The contractors came out that day, which was very good. The guy went up, checked everything, and said everything was fine even though the air conditioning unit was still blowing 85˚. He was there for a short time. About an hour later, the whole thing went off, so I called them again and another guy came out. He came out at 7 o’clock at night and it was very hot. He said that the wires had touched and it blew a fuse. He fixed the fuse and said everything was fine. The next day, it was still 85˚ in there, so I called them out again. He came out, spent a lot of time checking the temperatures, explained everything and told me that everything was working. However, it was still 85˚ in there.

Our hot water heater quit and started leaking. We couldn't take any showers unless we wanted a cold shower and we ended up boiling water when we wash dishes. I filed a claim online with American Home Shield and the contractors came out quickly enough. They were really professional. They explained to me what they were doing and were able to answer all of our questions. Since then, the hot water heater is working and we've had no issues with it.

I sent American Home Shield an email message about the problem with my AC. Somebody came out here and looked at it and that person said the unit had to be replaced. Since then, the replacement has been working efficiently. I have air conditioning now and the household's air temperature has been more comfortable than it was. Overall, I like AHS. They do quick work and it seems to be satisfactory. Other people should give them a try.

The AC was not cooling the house and it kept shutting down. I called American Home Shield and the first rep I spoke to was Nadia. She had a very thick Indian accent and she had me on the phone for about 58 minutes, supposedly going to get a supervisor but never came back with a supervisor and then basically told me that whatever Doctor Cool has for me, I have to accept. She was just plain out rude. A couple of times I've called AHS, I've gotten someone with a very thick Indian accent. It was a language barrier thing because I couldn't understand them and they couldn't understand me so they could not understand my situation.

For the AC repair, we filed the claim by phone. I can do claims online but my wife prefers to call. The contractor told us that they had fixed the AC and at that moment, it worked. But on the third day, it froze back. It made ice inside the unit and stopped working. We had gone out for vacation and when we came back, the same problem also came back. So I’m not happy with that one and if I call back to American Shield, they would charge me another $70. I also had the oven repaired within the past couple of months. It took six visits to fix and I had to be home. The contractor would tell me they would be there from 2:00 to 5:00 so I have to sit there and wait for them.

The temperature pressure release valve on the hot water tank wasn’t working and the showerhead was dripping. I called in to submit the claim to American Home Shield and I was satisfied with the service when I talked to their rep. And Still Waters Plumbing came out pretty quickly after that. Both American Home Shield and the vendor that they sent were fine.

I’ve had accounts with AHS since 2008, and I have a house in Tennessee that has had problems with the AC. It went out in May and they're still dealing with it as of yesterday. The company that they sent out is horrible. The first time they came out, they said that it was low on Freon, so they added some. But the unit is only two years old, so it shouldn’t be low on Freon. Then of course, that wasn’t what it was so the AC stopped working again. And so, we had to have the contractor back out and the people that they were sending don’t know ACs at all.

It’s easy submitting a claim to American Home Shield but it’s hard to get ahold of them for the people who do the work. Sometimes, the wait on hold is 20 or 30 minutes before they can get through to somebody to approve the work and they have to wait around. But the contractors that AHS has picked out so far have been great. They’re all very professional local companies who do a great job and they are generally able to make repairs. Although I had a repair that was supposed to be done that needed parts and the choice of parts was not what I was needing. We have a white kitchen and we need a white kitchen faucet but they only had stainless steel appliances available. They offered me one faucet for free and then a second upgrade faucet for an additional $75. It was probably fine but it just doesn’t come in the white color that I needed. I told them I would get my own faucet and then call back for installation or I may just do the installation myself.

The water on my washing machine wasn’t emptying into the tank properly. It was dripping into the tank, instead of flowing into the tank. I submitted a claim for it with American Home Shield over the phone purposely because if I go online they try to send me to a particular contractor that I do not want, who was very bad on the last experience that I had. That particular contractor was very discourteous, not only in person but also over the phone. This particular contractor is bad for AHS and should be taken off their list.

For a first-time home buyer and me being young, American Home Shield is very valuable. The AC was staying on the whole time and after I called them to submit a claim, the tech came after a day or two and he was awesome. AHS took care of the issues I had and people should go for it.

For the first few weeks that we were here, we had dealings with another company. When we called them because there was something wrong, they said the problem was preexisting. I said that this is an old house and everything is pre existing. American Home Shield never mentioned anything like that. We usually submit claims to AHS over the phone, the reps make the appointments and it takes the contractor a couple of days to come out.

The toilet was not flushing all the way down. We told American Home Shield what was going on. They put it into their system and then they got back to us. They either call or email and let us know who will be coming to take care of it. The contractor gave us a window so we knew when they were coming. And then they gave us an update when they would be here. They were very thorough and the repair went very well. We've been pleased with American Home Shield and each experience that we've had with them was a good investment. They are professional, customer satisfaction driven and flexible.

I had a problem with my Sub-Zero refrigerator. It's pretty old and I figured it had bit the dust finally, but it hasn’t. It was the thermostat, so I submitted a claim with American Home Shield. They told me it would take five days for the tech to come out but I thought that they were supposed to come in within 48 hours. So, I called the contractor and they got somebody else to come. In the end, I had to wait three days for a tech to arrive. But the tech who came out fixed the refrigerator. I've had him several times and he’s good. Also, whenever I have to do a claim for a Sub-Zero appliance, I always seem to get somebody really good because you have to have a Sub-Zero rep.

I've used American Home Shield twice for small things. And going online was the easiest way to submit a claim so that's what I did. I could never get through on the phone and it was ridiculous. It seemed like the phone would ring and ring and I didn't have the patience for that. The first issue was with my Whirlpool appliance. And although Troy, the tech who came out, was a really nice guy, he didn't fix it. But he was wonderful and I would have called him back for anything else but he wasn't really plumbing. He only does appliances.

I've got American Home Shield at two houses. I've been with them forever and I'm very happy with them. The process is very efficient. You know that they’re gonna send somebody out that’s dependable and you've got somebody to back you up. Recently, we had a claim for our AC when a wire had come loose and the process in filing that was easy and perfect. I did it online in the morning then I got a call that afternoon and the contractor was there the next morning. He was very timely, professional, knowledgeable and efficient. He fixed the problem and I was back in business. It was wonderful.

I called American Home Shield and filed a claim for issues involving our plumbing, garbage disposal, and faucet. And the gentleman who came was kind of weird. I told him that the garbage disposal was leaking and he looked at it. He then told me that there was mold underneath it and that there was water damage, so he called EcoDry and the gentleman came out within 45 minutes. And that guy went, "Well, we'll have to tear this down. We can call your adjuster for the homeowner insurance, and they’ll help clear it.” I asked, "What if it's not covered?" and he told me that 99% of the time it is covered. But I didn't let them. I told them that they can do it the other way around and to call the adjuster.

A social media representative contact me personally, and we were able to find a quality plumber to perform the work and replace the disposal under warranty. She was incredibly helpful and responsive in navigating the process.

The plumbing fittings behind my upstairs shower had worn ever time, so it leaked behind the wall and down into my living room ceiling. The plumber that AHS sent out was good. He found the leak and fixed it. What I wasn’t happy with was the time they had send a sheetrocker to fix the wall that they had to cut through during the repair. There was a lot of miscommunication as far as when he was gonna be here.

Please do not purchase an annual home warranty with AHS. If you are having a true emergency, like your AC going out in a heatwave or your fridge stops working when you have family visiting from out of town, know that it'll take 2-3 weeks (and sometimes just never) to resolve the issue if you go through AHS. This is not at all clear when you purchase a home warranty. The website only allows you to request service but then it takes days for the website to ping the subcontractor who you then have to call (and sit on hold) and then get your appointment for 7-8 days later. If you decide to call AHS on the phone, expect a very long wait on hold before being put through to one of those huge, impersonal, noisy call centers.

We got AHS as our home warranty company for a year when we purchased our home. NOTHING BUT TROUBLE. Every contractor they sent was INCOMPETENT and made our problems worse. The first company they sent to repair our pool which ended up being a simple fix came SIX times and didn’t repair the problem. We had to jump through hoops to get an outside vendor authorized. With the next pool problem they did authorize our outside vendor. The third pool problem they sent another incompetent pool company to repair the problem (we requested authorization for our outside vendor and they declined). They came out 2 times and made the problem much worse both times. We had to ARGUE and threaten legal action to get our outside vendor approved. They still did not cover everything necessary to fix the problems their company created. DO NOT PURCHASE AHS!!!

I was putting my house on the market and I was doing all kinds of stuff. I had brand new remotes for my two garage doors and I was unable to program them. It turned out that the motherboards were gone on both of them. Also, one of the garage doors wasn’t working. It would go up but it wouldn't go down. I filed a claim with American Home Shield and they sent a guy from Garage Door Solutions. His name was Jason and he was a great guy. It was the second time that I had him there because when the other side door had gone out, he also fixed that. So, Jason and I got to know each other. He fixed my garage doors and in the last five days that I was there at the house, I enjoyed the heck out of my garage doors. Being able to drive my cars in and out of the one that had gone out was fabulous.

I got American Home Shield to have coverage just in case something breaks and I've been with them for about eight months. Most of our interactions with their reps went well but I have a washing machine that broke twice and the second time, it took a while for them to get it fixed. I told the guy from Chesapeake Appliance Repair, and I probably shouldn't have, that another company had come out and fixed it who said that it was the fuse that was blown. The guy wrote down fuse blown on his paper and didn't pull anything off the washing machine to see what was wrong with it and asked me to sign the paper. I wasn't happy about that. Then, it took a long time and he didn't come out to fix the problem. So, AHS transferred the case to another company.

I submitted a claim for an AC issue recently and got scammed. In the contract it said that they have to check, clean and repair any AC issues. I had a separate one in my garage that was blowing hot air and never worked properly, yet they didn’t do anything to it. I was expecting to pay my $75 call cost and I understand that some things aren’t covered. But their idea was to install another R-22 unit and it was still gonna cost me $1200, $460 of which was in Freon. So I went with the smart option instead to replace both the inside and the outside units with the new Freon system, and it cost me $4300. I got $1000 towards it but still the warranty didn’t help me all that much. They use really cheap contractors. The idea behind the warranty is great but when you have a real issue, you’re still paying a ton of money out-of-pocket.

I have used AHS twice and it was nice knowing that it's there. My air conditioner wasn’t cooling, and so I submitted a claim online. The website was user-friendly and I had a fine experience navigating through it. The friendly technician came the next day and he let us know what he was doing and what we could do in the future to help. It’s worth the comfort of knowing that you have protection if you need it.

We moved into the new house and on the first day we were in there, the tech came out and re-keyed the locks. That was one of the things that’s covered by our American Home Shield warranty and submitting that claim with them was very easy. I gave them a call then they called the contractor. After that, the locksmith called me and we set up the time for them to come out.

Three years in a row my heating element went out and I had to call American Home Shield to get someone to come out here. Every time Sears went out, they said that the part was a malfunctioning part and not a good one and could cause a fire, yet that part was still being put in my dryer. It's expected to go out in the next few months, usually when it starts to get cold and I can't hang out clothes anywhere.

My home AC unit stopped working and I didn’t have air conditioning while the unit was down. It was 125 degrees around so it was hot. So, I filed a claim to American Home Shield over the phone. Their claims process was wonderful and they resolved the issues on my AC unit. AHS sent out a very knowledgeable contractor. He was out three times. He repaired the unit within an hour for the first and second time then the third time, he ordered a part which took about a week to get here and he installed it in about two hours. He got it taken care of in a timely manner. So far, AHS has stood behind their warranty. I've had good experiences with them and I would recommend them.

We had 20 different keys for all the locks in this house, and part of American Home Shield’s warranty service was provision of seven of those being included as part of a lump sum fee. So we went through AHS to have our locks re-keyed and it was for a heavily-discounted rate. And then we did the rest of the locks with them, too. The locksmith came out a couple of days after I called AHS, and he was professional and did a good job.

I moved in here about 10 years ago and I didn’t find out about American Home Shield until a little bit later, but I caught on to it after a while because there were a number of things that have happened that I wasn’t aware of. I noticed, however, that the monthly fee has gone up. It was about $57 before and now it's $75. But that has been since over the years.

I had smelled gas one day and when the gas company came out, they said they thought I had an igniter that had gone out. I placed the call with American Home Shield online and it was really easy. The site was great because I just entered something in and it automatically got distributed. Then the contractor was out the next day. He was very nice, courteous and fast. He had the part with him and he had it ready so it took him a very short time to replace it. He took care of the problem and was out of here. It was my first claim and I was really pleased with it. It was really easy and I loved it. The AHS warranty is a great thing to have.

There were holes in the coil of my AC. I submitted a claim to AHS and it was easy. I did it over the phone and their reps were good. Then, it took about a week for the contractor to come out. But the tech was nice. He put fillings in my AC and it works now.

We had a problem with the heat pump not coming on and there was no difficulty submitting the claim to AHS for it. But there was a bit of a disconnect because the website said that the service fee of $75 would be due when the technician arrived. However, the technician said that there was no money due and that he wasn't to collect any. He didn't leave us a statement of what had been done and so I ended up calling the company because I like to have something for my record or email. My record is about what exactly AHS prepared and that I don't owe them money.

It has been enjoyable having American Home Shield and I have them for two years now. I recently had an AC issue, so I went online to submit the claim and it was pretty straightforward. AHS sent people from Carolina Air and they were professional, on time, and courteous. They were also clean and they got everything fixed.

Our fridge was dripping from where the water dispenser was placed. The contractor sent by AHS determined that the motor wasn't working so he ordered that part and installed it. However, the unit still continued to drip intermittently and condensation started forming on the outside. He then determined it was the insulation of the panel of the door. He got in touch with American Home Shield and said, “this is what it’s gonna cost because living in Hawaii, nothing is cheap.” And AHS determined that they'd just replace the refrigerator. They then gave me an option to either accept a unit which they'd send to me or pick up my own and they'd reimburse me. I bought my own and got reimbursed. I'd recommend AHS.

Our A/C was freezing up and the outside unit was making a lot of noise. I submitted a claim online to AHS and the process was very easy and quick. I got the number for the contractor that was coming and then I talked to them. The tech came in, checked out the system and told me I had a small leak. Then he applied some sealant and put some extra coolant or anti-freeze, the R22 that they had, and set it up. The noise stopped and the air conditioners are now working fine so everything’s good. The contractor did great. However, the website page was saying that I did not have to pay anything but then the contractor asked me for a $75 fee. So I was confused but I paid it off.

Every contractor that American Home Shield sent out to me was great and really good at giving you the right amount of time to get to the location where you need to get to. So, you're still able to maintain your work-life balance because you don't have to be at a specific location for half a day. Then, they do exactly what it is that they need to do. Their warranties are really good. My most recent claim was for my garbage disposal and I submitted it through American Home Shield's website and the site was super user-friendly. I would definitely recommend American Home Shield as a great insurance to have, especially when you're purchasing a home and you don't really know what you're getting into.

I heard water dripping in the ceiling so I thought there might have been a leak. So I submitted a claim through American Home Shield's website and navigating through it was super easy. The contractor called to make an appointment and they said they could come the following day. But I wasn’t available so they set my schedule which was a couple of days later. And when he came, I had a great interaction with him. It was quick and easy. He asked me what exactly was going on and he said he thought he knew what it was but we'd play with it and see. So I went upstairs and turned on the water and he listened to it. Then he explained that what I was hearing was the water moving through the pipe. The different temperatures make different sounds and there wasn't actually a drip. Having the warranty is definitely worth it and I will definitely use that contractor again. So far, American Home Shield has been really easy to deal with and I’d recommend them.

The light in my living room would only stay on with the breaker and none of the switches would operate it. I went online and filed a claim to American Home Shield. AHS contacted me by email saying who I would be getting a contact from as far as the actual vendor to come out to fix it. The contractor from Unified Electric was very professional and he fixed the problem.

American Home Shield's online site was easy enough to use for filing a claim. I had one for electric and the other one was for having the locks changed, and the service was very good. The lock guy did a very good job. But it turned out that I didn't need anything for the electrical. When I had plugged a lamp into the wall, the plug fell out. But I should have realized that if I had expanded the plug a little bit, it would have been fine. It cost me $75 to find that out but I understand that before they even walk through the door, they're gonna charge you something in most cases. But that was okay. I learned and I won't do that again. I think the warranty's a very good investment. I have a hot water heater that is close to 20 years old and it's way overdue. I'm praying that I really don't have to do that one but if I do, I've got the warranty.

I'm happy with American Home Shield and I recommend them a lot. I have been with them for 20 years now and I've stayed with them because I'm able to pay a low fee to get things repaired and replaced. Their customer service has also been good but I hate calling them. Their hold time is horrible. You can sit on hold and you can wait and wait and wait. That is not good and my time is important to me. I told them the other day, "Why don’t you have the feature that you can call and take the phone number and call us back." That is so easy but no, they don't do that. And actually, once, somebody told me that they got it in place and that they're perfecting it already. Then I filed a claim with them for our AC. MLB of Iowa was supposed to come out, but they can't make it until a week later so I had to cancel them. I had to find my own independent contractor because it was high 90s then and we couldn’t bear it.

I submitted a claim over the phone to American Home Shield for the AC and it was a nice experience. Total Air Care, the contractor sent by American Home Shield, called me and set up the appointment. They let me know when they were gonna be on their way on the same day. The technician was friendly, knowledgeable and seemed to know what he was doing.

The thermostat in my stove wasn’t working so I called American Home Shield on the phone to submit a claim for repair. It took three days for the contractor to come out and since the repair, everything has been operating well. I found having the warranty to be very valuable. AHS is good and I would recommend them to anybody.

American Home Shield is a good company to get an insurance on your appliance that you need and the service is great. I filed a claim for an oven repair. I did that online and AHS's site was user-friendly. The contractor was friendly, professional and knowledgeable. He first said it would take six to seven weeks for the part to come. But then, he called me and said they got the part. And he came in and did it on a Monday morning, which was about three weeks after the claim was filed.

American Home Shield's online requesting system works very well and it's very easy to use. But we had some issues a while back on a billing situation where they kept trying to bill me for a service I didn’t have. One other time before that, they had dispatched an electrician for a plumbing problem and then tried to charge me for the next call out. I appreciate everyone wanting to get paid but that wasn’t my fault. I had put in the correct issue and the wrong type of contractor was dispatched. I had to fight a lot on the phone and make a couple of different calls to get it sorted out. That was not ideal but I've found that the actual service, when something is wrong, is done quickly and well. And that was why I stayed as customer.

It was really easy going online and submitting a claim with American Home Shield for our plumbing issue. They then sent out Innovations LV and they got everything fixed.

The AC wasn't coming on, so I submitted a claim and it was good. AHS sent Three Brothers A/C Heating and they were great! They came in, did what they needed to do and left. They were professional and they put on something on their feet so they won't get the house dirty. However, I also had a microwave request and I wasn't impressed. AHS sent somebody and they weren't able to order the necessary parts. And they told me I was responsible that's why the wrong item was ordered when taking the measurements or whatever is needed to replace the item should have been done by the technician. But overall, AHS saved people who are not handy the headache of dealing with different contractors. It's great to have some place I can call and make sure that things are taken care of.

My first claim to AHS was for my water heater. It was originally with the house from 1987. It was running good and then all of a sudden, it started to smell like propane. The claim was a 24-hour turnover and the people who came were in with a new water heater. They were phenomenal. Shortly thereafter, within the same week, my air conditioner stopped working. When I originally filed the claim for it, I was assigned a certain person to come out but nobody had called me for two days. I then called the number that was provided for this company that was supposedly going to help and I was told that they were not able to solve that claim as I was outside of their range. I had to re-file the claim and that was when I got assigned to this other company.

The slide on our dishwasher broke. My wife then submitted a claim with American Home Shield and she was happy with it. An appointment was made and the contractor came. He had the part that was needed in his truck and it was fixed the same day. We've also used AHS for the dryer drum recently and our complaint with that was, the contractor didn't have the part in his truck. He said it was a common part, which made it stranger because if it was a common part, you'd think they would stock it. He also told us that we can't use the dryer until he came back and that was a week and a half.

I’ve been with American Home Shield for three years and so far, I have really been impressed with them and I’ve recommended them to several of our friends. We had a refrigerator go out on us and they replaced it. I’ve also had a really good experience with them this time with the air conditioning. We had a weird problem because it concerned a part in the condenser. The AC would work for two or three days then all of a sudden, go back and blow the fuse. We even had to have the power company come out and check it. It was awfully warm during that time and HD Plumbing had to come out several times. But every time I called them back to redo this thing, they were there within a few hours. I was really impressed.

I submitted a claim online with American Home Shield and navigating through their website was not easy because it didn't give me an idea on how to tell them what was wrong. I did a claim for plumbing and the site just said plumbing whereas there's more than one plumbing issue. And I couldn't be specific. Before, I used to make a phone call, and they'd understand what I was talking about but now, it's hard to make a phone call.

American Home Shield was provided to us when we bought the house. When we had a problem with the top floor AC, we filed a claim with them online. The contractor that they sent was easy to work with. I have also had a couple other claims and they have all gone well.

All of my sister's 40 rentals have American Home Shield on them and 99% of her tenants were happy with how their claims turned out, and she sold me on them. I bought my house in September 2017 so it hasn’t been a very long time that I've been using them. Home Shield itself has been great and responsive, but sometimes the contractors they sent out weren’t the greatest in the world. My AC was just blowing warm air recently and submitting a claim for that issue was fast. I did it over the internet and I found their website very easy to navigate. They had somebody out there the next day, which is good considering it's in Phoenix, Arizona.

The water heater was on its last leg. The pilot light wouldn’t stay lit at all times. I was told that it kept shutting because it's old. They only last for about 10 years and mine was 14 years already, so we had to change it. I called American Home Shield and they sent someone to look at the water heater. They had an automated system this time. The first time I had called for my washing machine, I was able to speak with a live person. The reps that time were quick and my service came the very next day.

My dryer wasn’t working properly and wouldn’t come on. In a day or two after I submitted the claim, PJ Appliances came out. The contractor was very helpful and was able to assess the problem quickly. He was only there for a minute then he left. He told me that he needed to order a part and that he was gonna contact American Home Shield. He came back out the next week and now the dryer is working perfectly.

One of my refrigerators started making some funny noise so I went online to file a claim to American Home Shield. Their website was easy to navigate. They immediately scheduled a guy to come. Also, the contractor sent was a great and highly knowledgeable guy. He quickly diagnosed the problem and told me exactly what part will be ordered. Then, as soon as he received the item, he gave me a call and scheduled when he can come to fix it. It took five days before he came back to fix it. Now, the refrigerator has been working great since the repair.

The control panel on my dishwasher was malfunctioning and there was no new control panel available, so American Home Shield replaced the washer. They sent one contractor who brought it out, got it installed and did real well. I'm very happy with American Home Shield. They always do a good job and we certainly appreciate having them. I would recommend them.

The conveyor belt may have snapped on my stackable dryer as it wasn't spinning anymore. When I was gonna submit a claim to American Home Shield, my page was saying that I apparently owed something so I was unable to make a claim. But when I called American Home Shield, they said that it was an error of the website so the representative that I spoke to was able to submit the claim for me. The dryer's fine now. The contractor they sent had come out before and he had been great in all the times that he had come.

My nephew submitted for me a plumbing claim online to American Home Shield. Their contractor, Grade A Plumbing, got in on time, did what it’s supposed to do, cleaned up, and got out. With American Home Shield, my problem is gone. They are the best.

My heater wasn’t working and I filed a claim online to American Home Shield. The contractor then called, scheduled, came and did it. It was seamless and it went very well. We got AHS when we bought the house 19 years ago and they are worth the money. It’s a great product and I would recommend it.

My wife and I bought our first home together and decided insure it through AHS the first year since it was an older house. We did end up filing 5 complaints over the year, creating around 1,100 dollars in expenses. Most of the issues ended up being small, things I could have done on my own probably with 20-100 dollars. The issues with AC and that company is the only reason I will giving a second star. The 3 complaints handled by 2 Electrical and Plumbing companies were awful experiences, and I am going through one right now.

When American Home Shield sends out a contractor, you need to make sure that the contractor is reputable! My father and step-mother live near Beaumont and American Home Shield sent a plumber from Spring, Texas, (K&G Services) to repair their water heater. The plumber charged them $800, even though the contract with American Home Shield is suppose to be $75. The plumbers were using foul language and tore up their house, cutting into walls, etc. The plumbers did not clean up their mess, leaving my handicapped father and stepmother to clean up the mess!

Needed A/C repair, scheduled appt. Tech shows up (late). In my home for three minutes. States I need a new motor. "Ok, when can you do that?" "Oh, AHS probably won’t approve it, it’s expensive." 24 hours later, denied “failure due to power surge”. What? No power surge observed. All other electronics, etc. functioning. We call a technician, yes l, motor needs replaced. No evidence of power surge observed. Call AHS back, offered an email address to complain. Placed on hold 30+ minutes, no one returns to the phone.

2 weeks without AC in the middle of July... So slow and customer service has long wait times and poor interface. They are covering the repair but who know when it will happen. Local contractor waiting on a local warehouse to release the equipment. I just called AHS after 2 weeks demanding action. Their system is down! 'Can’t do anything to help you - sorry - call back in 30 minutes.' I’ve had it!

AHS after multiple times on the phone authorized an outside contractor to repair the issue and gave me an authorization code to use when submitting my personal expense for the repair. Working with the authorizations department was exceptionally pleasant.

The heat came down because the fan was freezing up on the outside unit. I called American Home Shield and their reps responded really fast. It was a Friday and it was 24 hours before the contractor sent me a text and it was Monday when they gave me a time when they’d show up. And then, they showed up. It happened to be a company that does my maintenance anyway, except I didn’t know there were different people in there.

Whenever I submit a claim to American Home Shield, I usually do it online as it is easier than sitting on hold or waiting for someone to answer. The recent claim we had was for our air conditioner. It was a short quick repair and AHS covered it. The air conditioner guy was great too. Then, we had a plumbing issue where the main water valve broke and I didn’t have water for three days. AHS didn’t cover the claim because it was outside the slab and the plumber they sent was terrible. He was supposed to follow up with me and it took them 24 hours to follow up. At that point, I called another plumbing company. Also, earlier this year, my water heater went out and I didn’t have hot water. AHS took three days to approve a new water heater for me and the time that it took to approve everything was excessive.

Our dryer wasn't working. I submitted a claim with AHS and they were very responsive. Right away they contacted me to tell me who would be the local company that they'd be using for that particular claim. So, everything went very fast. The contractor I had was Appliance Express and they had very good customer service. As soon as they got me scheduled, I got a call, an email, and a text message from them. When we were waiting for the part, it took two days for the rescheduling. But it wasn't that bad of an inconvenience. And since the repair, the dryer has been working very well.

Something went out with my spa and I called American Home Shield. They gave me the number of a pool guy and he got whatever we needed and put it in. He came prepared and was in and out. I had a couple of turkeys from American Home Shield but this guy was good. I had a company that came out and did the ceiling fans for me and the guy was horrid. He told me that he would come and install new ones. And he told me to do a cash out thing and to go buy some fans, which I did. But he never came back. He said American Home Shield closed the thing. He lied to me. Sometimes, I question the quality of AHS' repair people and I wish it wasn't so expensive but I would hate to be without it. When you have an older house, it just makes sense to have it and I would recommend it.

The whole system of my AC wasn’t working. It was not cooling and the fan wasn’t working either. I tried to call American Home Shield to submit a claim because if I go on the computer, I make a mistake a lot of times. But it took a long time for AHS to answer the phone when I called so I waited a very long time. When I finally got them, I was told that someone would call me that day but they didn’t call. It took a while for me to get the call and when the company got back in touch with me, I called the company that they said was going to call me. They said they were going to come out and it took them over the weekend before someone came.

I’ve submitted a number of claims to American Home Shield this last year. I get an instant text saying that I'm gonna hear from the contractor within 24 hours and that’s always nice. So, I like that. I had a claim when my water heater quit working and was leaking and I did hear from the plumber. They came out a few days later and fixed the problem. We talked a little bit about what I saw and then he told what the possibilities were and started tearing into it. He told me what he did, cleaned up, and talked to me before he left, which was nice. It was a real good customer service from the plumber.

When the ice maker in our refrigerator stopped working, I submitted a claim online with American Home Shield as it was convenient. An ice maker is mostly an appliance of convenience and since we pay for the protection, we thought we might as well use it to get the ice maker fixed. We were able to schedule everything around our schedules. A contractor came on time and he took a quick look, examined everything and realized it was broken. He then said that he would get me a replacement and he ordered it. He contacted me two weeks later when he had it. Then he came back in and popped in the new one. He was in and out and it was as if he was never here. It was easy peasy.

I’ve had American Home Shield ever since I bought this house and it’s basically insurance if something happens. Usually, our claims are for air conditioning and I’ve also had a microwave shut off on me. AHS sent out a tech for our AC when it wasn't cooling and he gassed it up the first time that he came out. But he had to come back. I have a simple AC and when it got real humid, it was putting out so much water it couldn’t drain it and the drain pipe was stopped up. It wasn’t that humid when he did the repair originally and the unit was cooling but it was barely dripping. He didn’t check to make sure that when he did it the first time that that was slow and good. And when it started really dumping a lot of water, the water was running out in my upstairs in the floor.

I've been very happy with American Home Shield. It's very valuable having a warranty and it has also saved the cost of repairs. When the air conditioner was running but not cooling, I submitted a claim online and navigating Home Shield's website was easy. The following day, the tech came out and said there were some wires that were shorting out. And after the repair, the air conditioner has been working fine.

The A/C was running like crazy. We would have it set on 82, but it would go up to 85 and it would run for six hours. We finally turned it up so that it would finally turn off. The tech came and looked at it and he thought he fixed it. He closed it, but we had to have him come back a couple of days later. I filed another claim with American Home Shield, so they had him come back and then he thought he figured it out. I did the first claim online and did the second one on the phone. I was trying to talk to someone to see if I had to pay the $100 again. But, I just went through the automated thing and didn't end up talking to anyone.

The line that goes into the toilet tank was leaking onto the floor and I was not happy with that because that tank was only put in seven months prior. A plumber was sent out because my toilet was leaking and I was told I had to pay for the toilet. I had HSA then and they certainly weren’t very helpful in telling me what to do. They left me hanging. But with American Home Shield, I’m very pleased at this point. The experience has generally been good when I submit claims and their customer service is much better. I tried doing a claim on the phone but then I went online and the turnaround time was great. I got a response with the information of what I needed to watch for and do.

My experience with AHS has been good and convenient. I've had a couple of different people come up for plumbing before and when I submitted an online form for a leaking toilet, I didn’t get the specific provider I wanted so I canceled it. I called them back in and they were able to help me out really quickly. And it was great with the technician. I'm happy and I’ve recommended AHS to my friends.

Our water heater stopped working and I submitted a claim to American Home Shield online. It was easy and the contractor did a really good job. They were polite and professional. I didn’t answer the phone or text message over the weekend but they were there bright and early on Monday. Our water heater was fixed by Tuesday and it has been perfect ever since. After that, we realized that our water heater was crappy the whole time. Now, I'm like, "Wow, this is what hot water really feels like."

Our AC unit was not cooling the house as it should. I submitted the claim online with AHS and I was able to do it quickly. I simply typed in the contract number, the address and the specific problem. They had a list of appliances and I went down to AC and checked it off. In less than 24 hours, they referred me to an AC company which emailed me back with when they would be here. The guy from the AC company came out on that day, contacted me and discussed with me what he found. The house was built way back in the early ‘80s and back then, we didn't have the temperature change because of climate change and we didn’t have the kind of heat waves that we have now. So, now the efficiency is way down below par. I walked in and it was like a furnace is cooking.

I submitted a claim with American Home Shield for a washer that kept stopping at a function and wouldn’t go to the wash. I called AHS, called the contractors themselves, and emailed AHS. The reps were good and very helpful, and they recorded everything I said then connected me to a tech guy a day later. Waiting for the part took a bit long, but as soon as the contractors got it, they called, came and did the unit. It was figuring out the problem or the part to change that took a bit longer, although it wasn’t their fault because the thing had a different sensor and they had to follow a step to fix it. But they were all great and everything was good.

We called Home Shield to file a claim for the dishwasher that kept on breaking. The appliance guy came out three times to change some parts on the dishwasher but it didn’t work. So he called the electrical company for them to come out to take the whole circuit breaker out because the actual breaker for it wasn’t a good one. The electrician walked in, looked at the dishwasher issue and he knew exactly what was wrong. He was done in about 15 minutes. And it was great.

I called in to American Home Shield when the condenser motor was gone. It took them a long time to get somebody out there but the claims rep was okay. I told the contractor what they needed but they didn’t have it in stock. That took another day and that was why it took four days to get it fixed. We had no AC during that time and I improvised. Still, Aquilla Air did a good job once they got there and got it figured out.

My air conditioner went out on a Saturday and because the heat index wasn't gonna be over 105, it was not considered an emergency based on American Home Shield's policy. And so I had to wait until Tuesday morning for the tech to come fix it. Needless to say, I didn't have a comfortable weekend because the temperature was in the high 80's. I have a lady that stays with me that's not well. But she just happened to be on vacation so I didn't qualify as having any health concerns and I wasn't real pleased about that. But once the tech got there, he was polite and professional. So I'm satisfied with AHS but that temperature thing is not good.

I was recently in the attic to put up a Christmas tree that my daughter should’ve put up months ago, and I bumped the electrical outlet and cut off the air conditioner. When the guy sent by American Home Shield got here, I could’ve cried because that’s all what the problem was. But he checked the outside, checked my coolant level and made use of the opportunity. He was very kind and he helped me be more cautious. Last year, the capacitor blew and the tech that came was a very good young man. AHS has been good and I would certainly recommend them.

My experience with American Home Shield has been good. They took care of any problems in the house at the right time. Some of my outlets got shut and some of the attic fan and things were not working, so I had to ask AHS to send a person to fix all the electrical issues in the house. I called them up to submit the claim. The reps helped me in noting down what the issues were and they raised the invoice. Later, I got the emails or text messages saying when the technician would come and what company would take care of the issues. The technician came on the same day and looked at each and every issue I told them according to what I had asked for AHS. He fixed the issues as well.

I had an air conditioner that wasn't working. When I submitted a claim to American Home Shield, I called and they assigned me to a provider that never called back to make an appointment. They did call once but they didn't leave a message. I just saw the number there so I called and called and left messages to get an appointment but I never got anything back. Also, I filed a claim online but the process was a bit confusing as they gave you different options. My unit wasn't working and I didn't know if it was the air-conditioning or the duct. They wanted me to know what was wrong but I didn't know so I chose air conditioning.

Some of my outlets stopped working so I went online and submitted a claim for it. It took me some time to find the place on American Home Shield's website to submit it, though. Also, It took two weeks after submitting the claim until the time the contractor was able to come out and help me. Still, it was kinda on my part that it took that long as I went out of town like the week after I submitted the claim. The contractor who showed up the week that I came up from an out of town trip was good. He knew what he could and couldn’t fix and what would be covered. He fixed the outlets fairly quickly.

We've been with American Home Shield for several years now and I normally call them to submit claims. When our AC stopped, we had someone from the company Andrews Heating & Cooling to come out and fix it. The interactions that I had with the person from Andrews were excellent. I prefer Andrews than the other reps that AHS have. He was very thorough and doesn’t rush through. It was late when he got here of which I was thankful for, ‘cause I’m a cancer survivor and I don’t do well with the heat.

I’m upset about my plumbing claim with American Home Shield. I explained that it’s covered under my contract and also what had happened. It took them a couple of days to get somebody out. My water was shut off, so they did an emergency thing. They sent a company and a guy came and checked everything out. Then he said, “Okay. I see what I gotta do.” He said that he gotta go back and call American Home Shield and tell them to get him the estimate. When he came back, he had AHS on the line and they said I would have to pay for that myself. It wasn’t covered because I tried to repair it. I didn’t try to repair a thing, except for stuffing a rag in a hole to stop the water from coming out. I was just trying to stop it from leaking. Even as I turned the water off, it was still leaking water on my wooden deck.

Our upstairs AC unit was leaking, so my wife submitted a claim with American Home Shield. AHS told her that it was gonna be a week before they get somebody over but she talked to them and they worked with her and got it worked out. Andre from Greenway Home Services came and he was super good. He got great people skills and if I ever have to have ACV work done again, I hope they don’t send anybody but him. My wife has been with American Home Shield since 1994 and we've used them since we got married and we've always had good service with them. However, we wish the cost wouldn't go up so much.

I usually call AHS when I have to file a claim and let them know the problem and then they’d get somebody out there to me within 24 hours, depends on the severity of the claim. And then I just pay a $75 fee. They’re very professional, very nice and helpful. But when my spa wasn’t coming on and my chlorinator went out, apparently it wasn’t covered by American Home Shield. I didn’t know because it said all pool equipment was covered. So I had to do away from my chlorinator and ended up just going to straight chlorine.

I noticed that the air coming out from the AC wasn’t cool and after I checked it out, I noticed the coil was leaking Freon. American Home Shield sent a wonderful contractor after I submitted the claim. He walked in and asked me what I knew, and then told me what they were gonna do and walked me through everything. They had to come back one time, but the guy was there for a few minutes. And the AC has been great since the repair. American Home Shield is great and the price isn’t too bad. Having a home warranty is extremely valuable and I’m glad I have it. I don’t have to come fully out of pocket at one time when I have a problem.

Our space heater blew out the circuit breaker and I submitted a claim to American Home Shield over the phone. I’ve been with AHS for a month and it was the first time I called. I like talking to people and it was good speaking with them although this one didn’t speak English too well. The contractor did some of the circuit breakers outside on the garage and so far, it’s been working great. Also, the scheduled time was between 12:00 and 3:00 and he got there around 11:30. AHS provided excellent service and it was a good experience.

My recent claim to American Home Shield was for a leaking pump in my hot tub. I filed the claim online and it worked this time. AHS sent out a good contractor. He was on time and he was clean. He fixed the leak and since then it has been okay. I've had too many encounters with AHS and their fee is more than in other places. It was 50 bucks if I fixed it myself instead of 75 to American Home Shield. So, I was sad about that.

A faucet in our master bathroom wasn’t working and wouldn’t turn on the water. And a commercial-grade toilet in our casita that is flushing over and over again. At the moment, we have to turn it on and off with the screwdriver every time we use it. We submitted an online claim with AHS. It was easy navigating the site. Within the day, the contractor called and due to our schedule, it was a few days before he could come out. Another issue was that in the casita, the water in the shower is coming out warm and not hot. He was arguing that it was all a problem with the water heater and that the water heater needed to be drained and new water put in.

An outlet was out so we submitted a claim to American Home Shield. It was easy and they were friendly. They sent MaeDae out and the electrician was nice and professional. It was an easy fix. The electrician was in and out in 15 minutes and I haven't had any issues with it since.

We owned a home in Colorado and we used American Home Shield for that home. And then, when we bought this home in Iowa, we started using them again. Recently, our hot water heater wasn't getting hot and our water would stay hot for about 30 seconds or so and then it would be ice cold water. Also, we would come home from work all day and the water would be ice cold. I submitted a claim and called and I got a text within 30 minutes that they've already set up with whomever was supposed to come and do it. It took two to three days for someone to get there which wasn't bad.

I've used American Home Shield seven times since I bought the home warranty for our new home and it's been great. I go online to do a claim then American Home Shield would refer the contractor out to me. They would contact me and then come out as per their schedule and my schedule. That's how it has worked, and everyone has been very professional and courteous. I have had great experiences with the people American Home Shield has sent out except for the last one. It was absolutely horrific.

Recently my air flow was diminished, so I paid my deductible and American Home Shield sent someone out. The tech told me it was my air filter, so he changed it. I noticed later on that there was water in the area of my air conditioner, so I called back the next day. AHS tried to make me pay the deductible again, but I was like, “No. This is the same issue because there was no water when you came.” So, they waived the deductible the second time and sent the tech back out. He said, “It’s your drain pipe,” which is in the sink that’s in my basement. So, he said he cleared it out but when he left, it was still leaking.

The guy from Sears said that there is a seal somewhere in the washing machine that was put on when it was built too tight. He said it was probably not the wrong one or when they put it on, they should have tried a different one 'cause it was too tight and over time, it bore a hole in it. So there was water leaking. We've been longtime American Home Shield people and we've always used them for every house that we've ever had. I filed a claim with them on a Friday evening and it went great. We got a call Saturday that we were on a schedule for that following Thursday. It was relatively quick considering that they're busy.

The motor on the fan of our AC went out. We called AHS one day and the rep that we spoke to was very polite. The contractors called us and said it would be the next day before they could get out there and it would be between 2:00 and 5:00. And so the contractor called when he was about 15 minutes from here, and he got here probably around 3:30. He was a nice guy to talk to and he gave me a few pointers. We've used AHS twice already and they’ve been very cordial. I’d recommend them.

One of my AC units went out. I filled out the request online and submitted the claim to American Home Shield. That process was simple and straightforward. They got back to me and told me who to call. Then, I called their contractor and the technician told me when he was coming. The young man whom they sent was a really good guy. He was really professional and took him all of about 10 seconds to say what the problem was and that he would fix it. Since the repair, the house feels pretty comfortable though it's 110˚ outside. The contractor did a great job and the AC has been fine.

We had a problem with our refrigerator and then with the oven. Then we have also had a plumbing problem as well as electrical and air conditioner problems. Submitting claims to AHS has been easy. We usually talk to somebody over the phone. Thus far, the contractors they've sent have been honest. If they cannot do the job because it's not their job, then they send somebody else who can. Overall, our experience with AHS has been okay and we're happy.

I was on the phone fast and easy when I submitted a claim to American Home Shield for the air conditioning unit. I had no problem scheduling them but I didn’t like the contractor that they sent because they didn’t fix the issue. The AC is still not working and they charged me for the Freon. AHS had them come out last year too and I was hoping it wasn’t going to be that and it was. I don't like telling on people because I don't want them coming back and now, I have to pay all over again. But it’s done and it’s a lesson. Working with American Home Shield, I'd use them several times. They were awesome and they sent out awesome people here. Unfortunately, with the air conditioning that didn't go well.

I called American Home Shield and told them my garage door didn't work. I usually have so many questions. I'd rather talk to somebody on the phone than go back and forth for 10 days in the email The rep was totally fine and he acted like he does that all the time. He looked up my contract and made sure I was covered and told me who he would be sending over. He told me to go online and put in a request and he told me how to do it. It was a Friday when I called and he said the contractor would get back to me on Monday and tell me when they could come. I had a couple more questions and he told me he had put the request through for me so I might hear from the contractor that same day. Within a few minutes, a guy called and asked when I wanted them to come. The guy who came out was fine and he certainly knew a lot more about garage doors than I do.

The drain in the faucet was leaking bad so I submitted a claim over the phone. It was my first time ever using American Home Shield and they were excellent. They called me back, emailed me, texted me and kept me up on what was going on and when those issues would be there. They were on time as well. I submitted the claim on Tuesday and they came over on Thursday. The techs who came over were very clean and they did an excellent job. They diagnosed the problems and solved what was wrong. Also, they told me to give them a few minutes and they were able to get it through in probably 30 to 40 minutes. They told me that if I had any problems, give them a call back. When they had to come back the second time, I called them and they sent a guy the next day. After the repair, the drain has been wonderful.

I have joined with American Shield almost a month and have not received a copy of coverage via email nor postal mail; but did pay the first month fee. When will I receive copy of coverage? I had spoken to a young lady and she stated she would send a copy via email and postal mail, no copies received. Could someone please look into this matter? Thank you.

I am very disappointed with the service today. I had a company out to check why my garage door opener why it would not open and shut and was advised that I need a new motor. I called them yesterday and they came out this morning. I called American Home Shield and asked if they could do the work and they said no that they were not under American Home Shield. I then asked if I could pay them and send the bill to American Home Shield and was told no. I then set up an appt. with another company, but they cannot come out until Monday, this is Thursday and now American Home Shield tells me that I could have had it done and send them the bill. Now I have to have my car out until at least Monday. Employee's not very well informed on policies. In all the years I have had American Home Shield, I believe this is only the 2nd time I have ever put in a claim. Very disappointed.

I would like to be able to contact AHS by phone and be able to talk to a HUMAN person and not a machine, since I have to change the air conditioning (the compressor). The hiring company that AHS chose does not seem like a serious company, because the budget what they gave us is more than double than other companies. I would like to know what the procedure is like if we want to change the contractor or if the AHS pays the insured amount to us and we hire another company to change the compressor. I've already try to contact AHS by phone or email and I always receive a machine answer or an automatic response email.

We had a washing machine leak in our new to us home. The previous homeowner had purchased the policy for us when we purchased the home. There were no local repair person that would come but American Home Shield did get an out of town person to come. Repair was completed perfectly and the total repair less the fee required was covered.

I have been a customer with American Home Shield for approximately a year. I called and reported that my A/C was not working at the end of April and they sent out Beaches Heating and Air. When they came out the first time the tech said it was a fan that was broken and left to get a replacement. He came back and put that in but that did not fix the problem. The next time they came back they said it was the heat pump and compressor. So I had to wait for the part to be ordered and had to pay for Freon. I paid the amount the tech told me that the Freon cost when he came back to install the compressor. Not one week later the A/C stopped working again and I called to have the issues resolved. AHS sent Beaches Heating and Air out again, technician Rocky. He then proceeds to tell me that the coil had a leak and he sprayed something comparable to "fix a flat" to stop the leaks and put more Freon in, no charge this time.

I had been with American Home Shield for quite a few years before and then this time, I've had them on a rental property for about four months. I submitted a claim online when the AC went down and it went well. I was notified that they were gonna tell one of the providers and then United Air Temp went to the property. The guy fixed the issue and as a customer, that was what I wanted. There was only one thing that I didn’t like. He never talked to the tenants to see what caused the problem.

I called American Home Shield to submit the air conditioning claim and I had somebody here the next day. The technician checked it out and said all I needed was Freon and he took care of it. I've had American Home Shield for a number of years and their service hasn't always worked like this. However, this claim worked exactly the way it was supposed to. I recommend AHS.

I submitted a claim to American Home Shield for a sewage backup. I did it online and the process was simple, fast, and easy. The company that they sent out came earlier than expected, which was good, and they were able to fix the problem easily. Since then, everything is draining right. It was a good service, overall.

We had electrical issues with the light switch recently and my wife submitted the claim over the phone at American Home Shield. The contractor that came out was courteous and on time. The light switch has been great ever since and everything is good.

When I had an electrical claim, I submitted it to American Home Shield. Usually, submitting the claims to them are pretty easy. The gentleman from D & G contractors, the electric company that came out, was very nice. He was in his mid-50s and he seemed to know what he was doing. He fixed the problem and there are no more issues. I would recommend American Home Shield.