American Home Shield Reviews

The customer service I received from American Home Shield when I filed my claim online was fine. The only confusing thing was that they said that they would reach out to us about scheduling and we ended up getting a text the next day through the automated system. It just told us whenever the appointment time was gonna be. They didn't give us options but it worked out fine. The contractor was very quick and efficient and he got the issue fixed. Everything seems to be working fine since the repair. I would recommend American Home Shield.

We had an air conditioning go out and it wasn’t cooling the house so we submitted a claim to AHS online. The claims process was easy and the contractor was friendly. He worked around my schedule, came in, did his job and left. It was a great experience.

My air conditioning was not cooling. I filed a claim with American Home Shield and going through their online process was fine. Although Bella Heat & Air couldn’t come out for a couple more days after filing the claim, they got the problem fixed on their first visit. The contractors were also very good and helpful.

My AC wasn't cooling. I submitted a claim to American Home Shield and I did it over the phone through the automated system. The process was fine. Also, the tech who came over was great. He came out the next morning and took care of the AC. After the repair, everything has been good.

When the converter in the shower was leaking, I filed a claim over the phone to American Home Shield. Sometimes, it's a little complicated trying to go through their automated system but if I get a live customer service, it’s always a great experience. The representative I spoke with was very polite and professional. The plumber from Dave and Sons came out on the same day, and he was very good. He knew right what the problem was, changed the inside of the mechanism, and he was finished. Everything is working excellently since then, and so far, my experience with American Home Shield has been pleasant.

We had some issues with our appliances. We filed our claim to American Home Shield online. It was very easy. We got a quick response time from the company that was sending out the contractor. The contractor was who came out was very good. He was a professional and he showed up on time. All of the repairs that were needed to be made were made.

My wife submitted a claim to AHS over the phone because our light switches weren’t working. Everything was on time. We didn’t have to wait a while so it was convenient that they were able to get somebody out here for us in a good time that we needed them to. The contractor installed the new light switches and he also let us know what was going on and showed us the wiring in the house. He also gave us a lot of information on stuff that we didn’t know. He did a good job.

I had an AC issue last June. American Home Shield sent A1affordable heating and cooling and they addressed the issue well. But I had a service call come back because the pipe was leaking from the furnace that goes to my drain, so I had water in my basement and then, the air conditioner went out. I thought it was the furnace, so when I placed a service call to AHS, I said "Furnace" instead of "Air Conditioner."

I recently moved into the home which I just bought and didn’t have my box of keys. Dan from DNG Appliance was sent out by American Home Shield and he was jovial, nice and had a great personality. I’ve had American Home Shield for two years and I’ve enjoyed them perform so I would renew before the end of the month.

Our trash disposal was broken so it had to be replaced. I put in a request with American Home Shield over the phone and spoke to a very helpful, polite and professional rep. Then I requested a particular time for the contractor to come and they showed up on time. They were professional. I was running a bit late getting home and they waited outside for me to get here then they replaced the entire unit. And the service was very good. American Home Shield has been good for me.

The washing machine quit and AHS sent someone out. The contractor had gotten it fixed, but it quit again. My son called AHS and the new claim took a while because they had to review the claim before it. We were two weeks without a washing machine. I think it was due to the fact that it happened on the same appliance. They sent someone back out again. The contractor found out that the wiring harness they put in the washing machine was not heavy enough so they replaced it. Hopefully, we had gotten everything going. You see the ads on TV and the process is instant. It's not instant. Depending on what part of the country you live in, it takes two or three days to get somebody out there. Down in Missouri, it takes a couple of days. So far, our experience with American Home Shield has been good.

American Home Shield is a decent company with a very good online site. I've had very good experience with their contractors too. They are on time and professional. I've sent in simple claims online for the ice machine, the dishwasher and most recently for the pool filter. However, it took almost two weeks before it was repaired since the contractor had to get authorization from American Home Shield and then get the parts.

I went online to submit a claim with American Home Shield as our refrigerator went out and navigating through their website was fairly easy. It took three days to get a contractor to the property. He was very polite. He told me exactly what he was doing and that the refrigerator has to be totally unloaded and should be defrosted manually for 48 hours before we put it back on.

We had a socket that looked like it had shorted out and caught fire, and that in turn knocked out the power in one of our guest bedrooms upstairs. I submitted a claim at American Home Shield online which was very nice for me to do without having to get on hold or do anything. The techs came out soon enough, and though we ended up having to push ‘em back on our own, they were quick so it was fine. Everything worked really well and I was really satisfied with the process.

I submitted a claim to American Home Shield over the phone, which I always do, for my Air Conditioner and it all went fast. They tried to get somebody that night because my elders live with me and my husband has a heart condition but they were unable to do that. So my dad stayed up most of the night watering down the air conditioner to keep it cool enough so that we could run it for 15 minutes before it shuts back off. And then, he would wait for about 10 minutes and water it down then let it run for 20 minutes until it again shuts off.

I've had various home warranties before and AHS is the first one that I'm very pleased with. Submitting the claim for the AC went smoothly and AHS sent an AC company that I've used before. The trade person called us in a timely manner. The contractors were very good and professional. They answered questions and explained things in layman's terms. They knew right away that the AC had an issue with the thermostat. They changed that out and the AC has been working great ever since.

The air conditioner had been on for a long time and never really cooling down the house. It’s an older unit, so I expected over the last couple of years, it just diminished. The coolant level eventually just drops and it’s been some years since we had recharged. I went online and submitted it. We usually just call in but the hold time is terrible. It was easy to do it online since it filters out unnecessary steps and it doesn’t allow you to click on a blender or something, so it’s good.

I’ve been with American Home Shield for a year and everyone they sent out were good and I liked them. AHS sends out email newsletters talking about doing different things for people. They sent out something about having the AC checked before summer so I called and scheduled for someone to come and check it. When the person came, he told me that they were just looking if I have a problem and they don’t do tune-ups. It would have been nice if I had known that. I indicated what I wanted to have done, and still, no one told me that they don’t do that. AHS need to be clear that even though they recommend you get a tune-up, they don’t cover it. They could have been more communicative about what they cover and what they don't. But since the repairs, the appliance and my other claims are working fine.

The spinner on my dryer stopped working. A piece of clothing dropped through the lint and got caught in the motor. I was about to call in to file a claim but I went online to find American Home Shield’s actual number. Then when I logged and created an account, it had right there, “File complaint” so filing a claim was pretty easy. Once I submitted the claim, they called me within about an hour. Then the technician came out in about three days which was actually early. He was very knowledgeable and he was done with the special repair in 30 minutes. I'm glad that the AHS process was very simple and I'm gonna keep this going.

We had a plumbing issue and we submitted a claim for it with American Home Shield. A 50-year-old copper drain pipe coming out of the sink upstairs had a leak in it. The plumbers that were sent were able to determine what the problem was and they got it taken care of. And then after that, they found there was the cast iron piece coming out of the drain that was a leak and they repaired that. But it’s been almost a month and they still haven’t repaired the drywall so I’ve got a big hole in my ceiling.

I had a nice and quick experience when I submitted a claim online to American Home Shield. The claim was for our central AC problem. Their website was easy to navigate. However, when the contractor came, he was not professional and I was not sure if he did the repair correctly. We added some refrigerant but even after adding the refrigerant, the AC wasn’t as cold as it was. He said that it would take time to catch up but it never did. But he got the job done. However, the AC was better than it was before which wasn’t blowing cold air, but it was not as cold as it should be. They should have added more refrigerant. But, my experience with AHS has been good and useful.

There was an issue with my dishwasher and the Universal Repairs guy that American Home Shield sent said that there was something wrong with the agitator. It’s the part where the water goes out of and he said that I need to have that part. There was also an issue with my microwave oven and the tech told me that it was the door on my microwave. He took pictures of the part when you close the door and the part when you open the door itself. He told me that I needed the piece inside the microwave and not the door itself. So I said okay.

I recommend everybody to get a home warranty and I’ve had American Home Shield since I had my house in 2001. I left them at one point when I was at another house because I wasn’t happy with their customer service. I paid all that money and I never did a claim then when I did, they wanted to tell me that they won't cover my AC because it was rusted. But all AC units will rust if they've been at a house for 50 years. I was very unhappy with that so I went with another company but I wasn’t happy with them either. So I came back to American Home Shield after asking a lot of questions. They are much better now and they have been easy to work with so far.

We bought a house six months ago and I had American Home Shield in the previous house that I bought. And so I decided to have it again and I'm glad I did because I've had to replace the washing machine and I've had repairs on our dishwasher and on the plumbing system. So this company has really come in handy and I'm very happy with my experience. When the washing machine went out recently, I submitted a claim over the phone and it was easy. Tompkins came out to fix it and that went fine. AHS is a good deal and I would highly recommend it.

I had a claim with American Home Shield for my air conditioning and the people who came out were here for 30 minutes. They looked up in the attic and then they went to the back. They asked if my air conditioner was on. When I said no, they asked me to turn it on and they started filling it with Freon. When I asked what made the Freon leak out, they told me the caps were loose.

I called American Home Shield to service the vent hood above the stove that was not working. The representative for American Home Shield mislabeled the appliance that was so supposes to be serviced. The service man could not do the job because his ticket stated to fix an oven. I call American Home Shield and explain the problem and the second representative subjected a different company. I call the company and was informed the company did not services the vent that I have.

We've been paying into AHS for two years without requesting service. We finally attempted to utilize the plan and made two requests which were scheduled by local contractors quickly. That was great, and if the whole process went like that, this would be a very different review; however, neither issue has been resolved, and AHS isn't exactly what I'd describe as "accessible". I'm currently on hold and have been for more than an hour and a half, despite speaking to two employees along the way (neither of them could tell me the status or time frame on our microwave - seems like they should be able to look at a computer screen and tell me next steps). It's amazing how easily AHS can deduct monthly fees from our bank account, but they can't answer fairly simple questions. I just wanted to know what happens next. Ugh.

AHS sent a contractor to our home in February 2018 to fix our AC. The contractor replaced the capacitor and we paid $455 out of pocket for freon. A yearly maintenance company that we paid for came out to clean the condenser and discovered that not only is the unit leaking freon but it freezes up when turned on. We reported this to AHS and they sent another contractor from a different company this time. This contractor made me aware that the guy that came out in February did a poor job and did not properly diagnose the problem.

I requested repairs for my refrigerator on June 22, 2018. On the 25th, serviceman advice me that my compressor was out. The requisition was not submitted until the 29th. First of all, whoever was responsible for submitting the requisition in a timely manner certainly should have made the request for order the same business day. Second, AHS should have immediately approved the order and I should have had been able to use my refrigerator for my 4th of July party! Instead, it's now the 9th day of July, and I’m still without my refrigerator.

I have had a refrigerator & dryer issue for over 2 months. AHS assigned a contractor who never bothered to reach me to schedule an appointment. After making multiple calls to AHS, AHS finally got them scheduled. Contractor came in and told me that he has ordered parts for both the appliances. Contractor & AHS do not follow up on status and I call them every 4 days to talk to a new representative whom I have to explain the entire problem to every time. The dryer part is available in any local store so I know that it is just poor management due to which I have this inoperational dryer. Very frustrated with the service. Will discontinue my contract as soon as these 2 appliances are fixed.

4 weeks ago I called to make a claim for my A/C unit, 3 weeks ago a tech came and looked at it saying it needs to be replaced and here I am today and nothing has happened yet. After 45 minutes on the phone and more than 30 minutes of those being kept on hold, I was told the authorization dept didn't want to take my call because the tech had not send in a detailed email regarding the matter and as of right there wasn't anything to help. They said, they contacted the tech and told him to email the claim in details which will be tomorrow. Why not today? And why hasn't anybody told the tech that the description wasn't detailed enough? Why hasn't anybody update me, the consumer, in any way or form? Nobody knows!!!

I bought my place two years ago and was gifted the first year of AHS coverage. My place is 15 years old, with all original appliances, which is part of the reason that I decided to get a home warranty. I hadn't needed to use the warranty until recently when my A/C compressor was struggling to keep up with cooling the 100-degree heat. I submitted a claim online which is an extremely easy process. They almost immediately sent me a text confirmation of the contractor that would be doing the work. When they came over, all was good. They diagnosed the problem and explained the situation. I was told that it would take a few days to order and receive the compressor, and then another few days for the installation. What I was surprised to find out through a friend that is a licensed HVAC technician is that my compressor is pretty common, and should be readily available in most warehouses. That's where one of my AHS frustrations come in.

So on the 11th of June I contacted AHS since my fridge stopped working. It took a week to finally get a technician from Valley Wide Repair to come out and look at it. They informed me that they would need to replace a motherboard. It took them an two weeks to get the parts and finally come back out to replace them, mind you this is after me calling them to find out what was going on. The next day when it still wasn’t working I contact both AHS and Valley Wide Repair and was informed they would have to come back out. They NEVER did. A week after they informed me this. I contacted them back to find out what was going I. And they said that the warranty company informed them that the service request was sent to another company... It wasn’t.

Our air conditioner which caters to 2/3rd floor where all bedrooms are has not been working for almost 3 weeks. It took almost one week for a technician to come by. Not to mention he was brand new. We got authorization to use our own service technician. Both provided reports and said the unit had to be replaced. To date we have no resolution. No one calls back. With 90+ temps, not sure these guys even understand customer service. Very disappointed.

I phoned American Home Shield due to my air conditioner not cooling and they set up the appointment. Somebody then called me from the place that actually serviced my air conditioner and they met me the next day. The contractor came in and then looked at the situation. He assessed and corrected it and off he went. Having a warranty on the property is like having life insurance and it's worth every penny.

When we bought our house, we had American Home Shield for a year. I really liked their service and decided to have it for the warranty. So I started back up with them in February after a couple of months of not having the warranty. My AC stopped working intermittently in the summer so we recently submitted a claim online. Majestic Custom, the contractor they sent out, was great. They came out three times to look at the AC but they weren’t able to repair it. Now we’re waiting for them to get the condenser and for them to come back out to replace it. We’ve referred American Home Shield to several people. We feel like their service, quality and prices are all really great and we have enjoyed having them.

American Home Shield has good service and they are easy to interact with. I’m happy with them. I filed an online claim for my AC wasn’t blowing cold air and AHS sent Comfort First. The technician came the same day we opened the claim. It was really fast. He wasn't here for very long. He knew exactly what was wrong with the AC and fixed it.

There was a problem with our AC's controller board and it just wasn’t kicking on. I submitted my claim online and it was easy. The contractor came, was knowledgeable and quick, got the AC repaired and it was fine. American Home Shield has been very responsive with everything that we had to have done. They're also very professional.

I submitted my first claim to American Home Shield online. Our appliance wasn’t cooling and they said I needed another compressor. The contractor who came out was very good. He works in the same neighborhood. The repair took about a week for we had to wait for parts but I was satisfied with the timeline.

I had a plumbing claim and it was a nightmare when I submitted it. American Home Shield said my policy wasn’t active and it took four days of argument with them on the phone which in return damaged our home because we couldn’t get a plumber out for four days. Our floors got ruined due to the delay. Even so, the reps were very helpful. They were trying to figure out why my policy was showing up as inactive. They were checking with people and doing whatever they could do in the background, but they just couldn’t get it to allow us to put a ticket in. It was a system error. And then the techs who came out were great and I was very pleased. After the repair, everything has been working fine.

It's a good idea to have AHS. I'm glad I have them, but I have been having a struggle with communication. The very first time we called AHS they told us the pump was covered and then the next day they said that it was not covered because it was a grinder pump. In my opinion, that was negative because I was told one thing and then it wasn't.

The claims process at AHS takes a while and I feel like it’s always a weekend when I’ve had to submit a claim or getting close to the weekends. So I just expect it to be the following week. But the people I spoke over the phone were polite, pleasant and answered my questions. I received an email from them shortly after I made the call, saying that I’ll be hearing from whatever company within 24 hours. And I did. I got a call from a company saying that they would be here between the hours of 11 and 4 on that following day or whatever day it was. And they were here a few minutes before 11.

My tenant called to tell me that the air conditioner was not working. I contacted American Home Shield that Friday, paid whatever the fee was for that and they scheduled an appointment for somebody to come out the subsequent Tuesday. They troubleshot it, let me know that it was going to be a compressor and that they ordered the parts. Then I had to pay to have the coolant placed in it with a discount. It took about 10 days to complete the service call. I have an issue with its timeliness. During the summer, there are probably a lot of phone calls for people experiencing cooling problems. From a landlord's perspective, if my tenant calls me on Friday the 1st and I supply them with air conditioning on the 12th, that's a long time during summer to go without air conditioning. So I have to then try to compensate them in some fashion to mitigate how hot it may be in the house.

The locking mechanism on my dishwasher broke and had totally fallen off. I went online and submitted a claim with American Home Shield. Thereafter, Pender Enterprises called me to set up an appointment. The tech came and I showed him what the problem was. I gave him the piece and thought maybe he could use it but he couldn’t. Still, he did what he said he would, ordered the part, came back and put it on.

American Home Shield was recommended through a ton of realtor friends. I recently made a claim for a plumbing issue. A small leak started through age. The AHS reps have been fantastic. I was impressed with their speed on revolution. The contractor they sent out was great as well. It was crazy that he did work for me at my old house and then I called AHS and they sent him. The performance has been perfect since the repair and I would tell others to get an AHS warranty.

American Home Shield has been great. I call and tell them what's wrong and what brand the unit is, and then a company calls me right away and sets a schedule. Then, the contractors come in and fix the problem. When something went wrong with our washing machine, the contractor they sent out were able to fix it. They're very convenient. I've had all positive experiences with AHS and I'm gonna renew with them.

I got American Home Shield to have protection in case of an emergency, and I've had it for almost a year. I recently made a claim for my oven that was not working. I did it online and the claims process was very simple and easy. JL Services sent someone out and he was very thorough and got the issue taken care of. Overall, I’m very happy with American Home Shield and I'd tell my friends to utilize their services.

I was previously with OneGuard and I was looking for something a little more affordable and had a different break down in the plans. I got American Home Shield and I've been with them for five months. I submit my claims over the phone. I have the phone number handy, so it’s an easy thing to do. But if I have any issues and I'm trying to resolve it, it’s like I never get anywhere. I have to always go to a person because the phone automated person is not gonna give me an update on the claim when I’m having problems.

I was satisfied with the AHS customer service rep I spoke to when I submitted my claim for a plumbing issue I had. I was also happy with the contractor that did the repair and the issue was perfectly fixed.

When our AC wasn't working properly, I called American Home Shield and they sent someone over. The first person came, but the way he worded his diagnosis on his given report was not correct. The second person who came out yesterday was really good. He was very thorough and experienced. He said that he has to do some research on one of our units and so we're still waiting to hear back from American Home Shield about it. It's just a step-by-step process, but our experience was very helpful and American Home Shield has the right people. We're satisfied and I would recommend them to a friend.

We had just bought a new house and the house came with a refrigerator that had an ice maker on the top and an ice maker in the bottom. One of the ice makers wouldn't stop making ice and the other ice maker didn't make ice at all, so my husband told me to get a hold of American Home Shield and have them come out and look at the ice makers. The parts were ordered for the top and the bottom, but we haven't seen one of the parts come in the mail, and it has been a couple of weeks now. Whoever was supposed to come out and fix the part didn't order one of them, so we're still waiting for the service to be finished.

We bought our house at the end of March and we’ve had American Home Shield since then. I submit my claims online but when I spoke with their reps in the past, they were very courteous and friendly. I had a great experience during the phone call. When I had a disposal problem, Pipe Down Services came out and it was the first time that I got to be the first appointment of an appointment window, so that was very exciting. Their people were on time and they even had a little tracking app that showed me exactly where their car was in the drive. It was creepy but it worked. Pipe Down’s people were professional and courteous. They took a look at the garbage disposal and told us that they needed to replace it because it had a giant crack in it.

I submitted my most recent plumbing claim to American Home Shield. It was the faucet and I called for its repair. I was very satisfied with my claim experience. My interactions with both the claims rep and the contractor were good. So far, having a warranty on our property worked out pretty well. For a first-time home buyer, for at least the first year, American Home Shield is a good deal.

I had an air-conditioning unit issue, so I called American Home Shield and they were really quick. The contractor was good, but they didn’t figure out the problem the first time they came out. They fixed it and then three days later, the same problem happened again, so I called AHS again. The contractor came back out and the problem is now fixed. I would definitely recommend AHS.

American Home Shield was supposed to be open 325 days a year, 7 days a week, 24 hours a day when a customer has an issue to call. However, on Memorial Day, the phone rang and rang for 10 minutes and nobody answered. My air conditioner went out. The temperature was about 100s in Illinois at that time and I have long-haired Pekingese. I had to call somebody to come and I paid $400 out of my pocket for the air conditioner. The caps were leaking and they had to replace the seals on the cap.

We do our claims with American Home Shield over the phone. It’s good and we prefer to do it that way, except we have to wait for a really long time for someone to come to the phone. The people that came to the home were real busy. They go up into our attic and looked at the AC unit. There was a part of it that was up there, a part of it outside. And then they said that they were gonna have to order a part. So we’re still waiting on the part. They said they were gonna be back here within about five days and it’s probably been 10 to 15 days now.

The A/C wasn’t getting cold, so I submitted a claim with American Home Shield. A tech came over and tried to charge me some exorbitant price above what I required. So, I called American Home Shield to get a second opinion. The second guy came out and said that it just needed to defrost. That was it and it's been working ever since.

I called American Home Shield two Fridays ago because of an air conditioning issue. Last Friday, I got a message from the authorization department saying that they're authorizing the fix for my air conditioner. Then, I was supposed to wait for a call from the service provider Ice Cube Air, but they didn't call, so I called them and they said they had not received the order.

My realtor got me American Home Shield as my home warranty, and I've been with AHS since November. When some of the electrical outlets were not working in our home, I filed a claim to them online then a guy came out and fixed it right on the spot. The contractor was very professional and they were there when they were supposed to be there. The guy checked everything over in the house even though we knew both of the other outlets worked. He was willing to go through them to make sure that every single outlet in the house worked.

The dishwasher was not cleaning appropriately and I would have dried milk still in my kid’s cups after I ran through a whole cycle. We’re new to the house so I don’t know how long it had not been operating properly and when I submitted the claim to American Home Shield, they researched it and got back to me with options. It was a great experience and they handled it well. They did not let me know when to expect the contractors but that depends on whoever local contractor was used and what their schedule was like.

I submitted a claim with American Home Shield for a plumbing issue and it was very easy to do. The customer service reps were excellent. The contractors were great too an they came out the next day. I requested that they take a look at the problem and see what it needed. They had to order a water heater. I thought they could pick it up here locally at my Lowe's and bring the part back and put it in. But instead, they had to get it from their supplier which took about six days. I wasn't happy about that part. Other than that, everything else was great and there are no more issues.

I submitted a claim for a couple of electrical issues my tenant complained about. I called it in and I talked to somebody who did the ticket for me. A company then came out and told my tenants that they would be back in a week. However, when I followed up, I found out that American Home Shield does not cover ceilings fans. So I have to go with another contractor and pay out of pocket. But, even if there are things AHS does not cover, they're very responsive. I've been with them for a while now and I have them on a few of my properties. I've already told one of my friends who was looking for a home warranty provider to go with them. I'm happy with them.

American Home Shield sent Sears to fix an appliance recently and it took a few trips to resolve the issue that they were working on but eventually, everything got resolved. So far so good. Also, American Home Shield's representatives were great.

I had electrical issues with the doorbell and the light in the kitchen so I called in a claim to American Home Shield. They had Rickards Electrical Service right out but I had a doctor’s appointment so I had to reschedule with the electrician and they were able to accommodate my schedule. When the electrician Kyle came, he fixed the light in the dining room and it turned out that the batteries of the doorbell went dead. He was excellent and professional. He even cleaned up everything afterward. And if they were having to enlarge a hole, they vacuumed up. They made sure it was absolutely spotless, and I appreciated that. Also, I recommend Kyle to anybody.

The temperature sensor works fine now. It wasn't working for a couple of weeks so I submitted a claim online, and the process was very simple. Then the contractor came out in three days, but they didn’t have anything to work with. They were just trying to see what was wrong. And then it was another week before they actually came out to fix it. The contractor put the part in and it worked fine. I liked the contractors and everything was great.

We had a problem with our air conditioning and the contractor sent out by American Home Shield have been out here a couple of times. They worked on it and we thought it was fixed, but it’s not. So I called AHS again and the contractors are supposed to be coming back sometime Friday. I wish they can come earlier, but they said they didn’t have an appointment. And if they didn’t come Friday, they have to come the 16th.

The thermostat was not working in the house, and it has been replaced by American Home Shield so it's now working great. I filed the claim online and the experience when submitting it was good. Our neighbor was here when the contractor came out and he said everything went well. The contractor checked the AC out, determined that the issue was the thermostat, and he took care of it. Everything is good and I'd also recommend American Home Shield.

I filed a plumbing claim with American Home Shield over the phone and their contractor showed up on time and took care of it. We haven't had a problem since.

I had a plumbing problem that was costing me money in my water bill. I submitted a claim to American Home Shield over the phone and it was taken care of very well. The representatives I spoke with were very good. They did what they had to do and got somebody in touch with me immediately. The contractor who came was also very nice and he had the right equipment to do the job. He fixed the problem and there has been no leak since.

I'm very satisfied with American Home Shield. The house I'm renting out had a plumbing issue where the shower broke and it was constantly throwing water out. I submitted the claim online and they considered it an emergency, so they sent somebody out the same day and had the problem fixed. I would recommend AHS.

I've used American Home Shield twice. The AC issue was a good experience. It happened when I have only been in the house for weeks and my AC wasn’t blowing cold air. I opened the case with AHS and they assigned it immediately to an AC tech. The third party calls me that same day and scheduled service the following Monday. The contractor came and he fixed the compressor. He had the part needed and replaced the part in the air conditioner, and then it was done. It was perfect and I hope I have nothing else. I didn’t wanna buy a lemon, but I also don’t wanna have to go through any of that again.

The whole machine of my garage door opener wouldn’t open up so I had it replaced through American Home Shield. The claim process was really easy and seamless, and the contractor came out in two days. He was punctual, professional and quick with his work. Everything has been working great since then.

My wife called American Home Shield for the dishwasher that was not draining and submitting the claim was fast and easy. A contractor came, got it diagnosed, and ordered a part. Within a couple of days, they had it back up and running. So, our experience has been very good so far.

I needed a new sump pump. I submitted a claim with American Home Shield and they sent out a plumber from 80 Service Incorporated. They installed it but within a few weeks, it was not working. I called for another plumber to come back out and AHS sent the same company. They said that they could not access the pump because of the water. But there was water because the pump that they installed was not working. So, they wouldn't repair it and I had to call American Home Shield several times about it. We went back and forth over the terminology in our agreement on whether or not the techs had access to the sump pump because there was no physical barrier to them accessing it.

I called American Home Shield for the refrigerator because I saw a water leak out of it. But apparently, it wasn’t the case. There was something from the AC unit unplugged and the technician said there was nothing wrong with the refrigerator. There was a plug just lying around so it could be from the refrigerator, so I asked him if he had any idea what that plug was for. And he was a bit short with his response, and as a paying customer, I didn't appreciate that. It was just not a pleasant interaction and if I were ever to get somebody for refrigeration, it would not be him. But American Home Shield has been pretty good so far. I had a similar problem with the dishwasher and my experience was very good, very good.

The air conditioning was not reaching its desired temperature and was just blowing out air but didn't stay on. It also kept cutting off too early, so the room wasn't getting cool enough. I filed a claim to American Home Shield through the website and I got a response about 24 hours later from the company that they sent out. Someone from the office contacted me and then we set up an appointment. The contractor was on time and he came first thing Monday morning. He found the problem, was able to rectify it, and he cleaned out the system. He was there for no more than 40 minutes and the AC now works as normal. Everything has been great. American Home Shield has been on point. The service is actually better than I anticipated and I'm very happy with it.

My garage door won’t open. I called AHS today to ask for coverage and possible for a technician to come out. First, customer service team not at all knowledgeable. I described IN DETAIL what was wrong and ask to see if it was covered. Customer service team not able to tell me if my issue was covered under warranty. They proceed to tell me that a technician would be able to tell me if it is cover under warranty. If technician comes out, they would charge service fee of $75 regardless if it is covered or not. My point is that I’m paying a premium fee for customer service to let me know coverage, if they can’t tell what is their purpose of answering call? And if it’s not cover under warranty, why would I want them to come out? It makes no sense.

Horrible service! My A/C is broken during an LA heat wave - an extreme heat advisory has gone out. Our area is at 100 degrees. They will not dispatch emergency services over the weekend because it is not 105 degrees. I was told that I would have to wait until Monday or Tuesday for the technician to call me since they are not required to work on weekends. When I requested a switch in technicians to have someone who worked on weekends, I was also denied because it was not 105 degrees. My sister also had an air conditioning issue last weekend, not during a heat wave, and her company dispatched someone that day. The American Home Shield “policies” are inhumane and customer service is horrendous. I would never ethically tell someone to ride out the heat with their family and wait until the technician is available to contact them next week.

The heat pump wasn’t cooling my house and I called it in with American Home Shield and I spoke with a representative. He told me that it would be within 24 hours for me to get contacted by the contractor and after 24 hours, I called Piedmont Electrical and got their voicemail so I left a message. I called again the next day and the day after that and again got their voicemail so I left a message. On the fourth day, I called and they finally answered. Their rep was extremely rude and I was about to be rude back but then I realized that she held my comfort in her hand, so I decided to be nice. She set me up for their guy to come out about six days later. He showed up on time and he was great. But I'll never deal with this contractor again. They are horrible. They don’t answer their phone and they don’t return phone calls.

Our master bathroom had some water damages and American Home Shield responded quickly when I submitted a claim. However, I realized that when I call AHS' headquarters, their reps aren't as precise as the local ones. The local ones are very good, more knowledgeable and efficient. But the plumber they sent was very good and knew exactly what to do. We were replacing a bathroom vanity and he suggested to replace the supply lines, which was a very good advice because they were 18 years old. The experience was great and I was very satisfied. I'm very, very happy that he came and was so professional. It was a $6,000 project. If he didn't stop by, maybe I would have the same supply lines and if something breaks then it's another $6,000 to replace.

We were having ductwork problems in our attic and we called to submit a claim. I wanted to request a specific contractor but their telephone menu was really difficult to get through. Also, when you make a request on the web, it gives you no option. I hope they'd give the customers a list of contractors for their specific calls and let them decide whether to choose a contractor on their own or let AHS send someone. Dealing with something like that would be simple. But in the end we got the company we wanted and they were very good. We liked the control and AHS has done well for us.

I have been with American Home Shield for a few months and I submitted a claim online to help rekey my home. The AHS rep was fine and he assigned Texas Lock. I then spoke to the guy who was going to do the rekey and we coordinated the schedule. The contractor did well.

I've had American Home Shield for a few years now and I’ve done claims before so there was no problem when I called for the AC. Communication with the representative I spoke to on the phone was good and really straightforward. Then the person from South Place Heating and Air who came out was really nice, came on time, communicated clearly, and professional. However, I need to call them back because even though the AC is turning on, the air that’s blowing out isn’t very cool and not a lot. I would expect it to be a little bit stronger and maybe it’s a fan issue.

Our garbage disposal was leaking. It was 15 years old so it wore out. We submitted a claim over the phone. The techs came out and they were on time. They did the job quickly. They put a new garbage disposal in and they said the other one was nonfunctional. Also, since my wife just had a liver transplant, I didn't have time to socialize with them. I told them that they needed to leave as soon as they could and they honored that. It was a good experience. We've been pleased and satisfied with American Home Shield. We sell their products to other people and tell them that American Home Shield honors what you say they're gonna do.

I went online on American Home Shield website and filed a claim for the AC. The company that came did okay, but they didn't fix the wall unit. I had another claim and the contractor company was supposed to do electrical work and hang up my ceiling fan. However, they just cut the wires in them, put it back up, and didn't hook up the fan.

I tried calling in to send a claim with American Home Shield and was on hold forever and got disconnected after 45 minutes. I tried calling back, but I had to leave to pick up my grandkids, so I just tried to get online. Within a couple of hours, they called me to set something up. The claims experience online was surprisingly good. They sent a tech within a day or so right after I told them the unit concerned still wasn't working.

We had a Freon leak with our air conditioner and I submitted a claim over the phone to American Home Shield. The contractor they sent out was very helpful and answered all the questions and concerns that we had. I dread when the patches won't work, but he finished the repair on that visit. I've only had American Home Shield for a little over a year and if someone asks me about it, I'll tell them that it worked for me but I can't guarantee anybody all the same results.

My most recent claim with American Home Shield was a dishwasher, which I submitted the claim online. The process was easy and AHS responded quickly. However, Daryl’s Appliances was a no-show. The technician showed up and said he had to go because he said there were parts that he needed and he would be back with us the next day, and he didn’t. For six weeks, I tried to get a hold of him and he never showed back up. Eventually, American Home Shield just bought us a new dishwasher.

I filed a claim online with American Home Shield for two stoppages. The claims process was easy and the first contractor who came was excellent but I wasn't happy with the second one. When I got home, he was sitting in his van and didn't even get out of his van to greet me. He opened his door and told me what was wrong. I asked him if he could snake the drain in the garage and he told me he couldn't do that and that I would have to open up a whole separate claim. His attitude and demeanor weren't very good. Even after the second time that AHS sent somebody out, it still wasn't quite right. So I contacted a different plumbing company that wasn't with AHS. It cost me $325 to find out exactly what the problem was. They were able to get a diagnosis of what the issue was, what should be done to fix it, and how much it was gonna cost.

The air conditioning wouldn’t work at all and my husband called American Home Shield to file a claim for it. It was super hot and humid here in our house. We had to wait a week for the contractor to come and that was a long time but the contractor that AHS sent was really friendly. They were gonna come back about a week later but my husband got them to come a little sooner when they had an opening because it was getting to be too much like torture. The guy that they sent the second time was knowledgeable, friendly and prompt. He did his work quickly and accurately. The AC works now and we are not suffering.

We've had an American Home Shield warranty since 2009 as it came when we bought the house. It proved to be very helpful so we kept it. When our AC wasn’t blowing any cold air, I submitted a claim online and the process was fast and easy. The contractor from Hansen Mechanical was out here the next day. He was very professional, definitely pleasant, and he worked quickly and efficiently. American Home Shield has always been fantastic and I would definitely recommend them.

I submitted a claim for our garbage disposal that was leaking. I did that online and the process was super easy. I was then contacted 20 minutes later and was told that I would be contacted within the hour with my tech and that he was coming. It was very smooth. The garbage disposal is now working wonderfully.

The toilet was leaking. We had a good experience submitting a claim to AHS for it. AHS was thorough and had gotten right on it. Moreover, the claims process was easy. We just called them and they said somebody would be calling. The guy who came out was very nice, thorough and did a good job, which we appreciated. AHS did a great job and provided super service.

Our water heater was broken and I filed a claim with American Home Shield online. AHS sent a very nice contractor who knew exactly what the trouble was and he made his report to AHS. We had to have a new water heater and then the contractor got back with the water heater quickly. My experience with American Home Shield was satisfactory, overall. They were prompt and they did a good job.

Our dryer stopped working so I submitted a claim to American Home Shield and it has been fine since the repair. It has never been difficult to submit a claim with them. All we do is call the number, but we've also done it online before. Their reps were always good and so were the contractors. We've been very pleased with AHS. It has always been a good experience.

My most recent claim with American Home Shield was fine. They were really quick and they gave the claim out to the plumber people, then they called me. The only problem I’ve had is the one I’m having now with my refrigerator. My problem is not American Home Shield but the appliance people they used. It was three weeks yesterday since I’ve had a refrigerator. I called in the afternoon and said my refrigerator wasn’t working, so American Home Shield called the appliance people. They called me later that day and said the people couldn’t get there until Monday. And on Monday, at the time they came, I didn’t hear anybody knock and they never called. But the guy took time to take a picture to prove he was there and took off. He didn’t wait very long and didn’t knock very loud.

The first service I had was with the oven. The bottom unit was not operating. I then called American Home Shield and they sent someone who tested the unit. I also told him that it had been heating up like it was gonna burn up. When I asked what could be the issue, he said it could be the thermostat. Furthermore, I also told him that if I push the power thing on to use the top part, I can use it for about 15 minutes before the oven starts beeping and getting extremely hot. And it flashes this F10 code. So I asked if he could fix it. He said it was a separate charge. So I told him that if he was here to fix it, it shouldn't be a separate charge.

We had a leaky faucet and we filed a claim with American Home Shield online but we didn’t hear anything very quickly so we called them to follow up. We then set up their contractor to come on a Wednesday and the technician was very professional and courteous. He shared the experiences that he's had with certain repairs that were similar to ours. But he had to come back so he gave us a timeline when he would be back and adhered to it. He did everything he said he could do and would do for us. And everything worked out fine. American Home Shield is basically an insurance policy and other than the $75 copay, everything else is good.

The water heater broke, so I contacted American Home Shield. Submitting the claim was fine. It's easier to do it by phone. The contractors sent by American Home Shield were great and they did a better job than what we expected. They did what they told us they were gonna do and they were very nice.

We had an issue with our air conditioner and it was reported to American Home Shield on a Saturday. They said they would try and have somebody over as fast as possible but they initially slotted us for Wednesday and it was extremely hot. We were requesting if we could have someone the day after instead. We told the agent we have kids and with my husband’s job, he would sometimes do 20 hours a day and when he got home, he couldn’t sleep because it was too hot. But the agent was very rude. She said there was nothing she could do and that we probably had to find someone and then she cut the phone off. I’ve talked to the manager about it though. I've never had this problem with customer service before and I would not let one person spoil the rest.

A part in our air conditioner went out during the time we had an excessive heat advisory. We came home from out of town and our house was already at 89 degrees and we have three small children and a dog. We then very quickly called American Home Shield and let them know what was going on. The person I spoke with the first time was fantastic because at first, she said that it’ll be 48 hours but when I explained the urgency behind it, she contacted two separate companies in my area to see if one can confirm that they would come out the same day. And she kept me on the line for that. That was fantastic.

My AC wasn't cooling. I filed an online claim with American Home Shield online and that went smoothly but the contractor didn’t show up at the timeframe that they gave so we had to reschedule. Also it was kinda hard to get in touch with them when they had to come back because whatever it is that they did didn’t work. But they wound up coming back and the issue has been resolved. It has been a good experience with AHS so far.

My husband and I purchased a house and the previous owner had American Home Shield so we just transferred their warranty into our name. Submitting a claim was simple and easy. Our AC was working but it wasn't blowing cold air. I didn't know exactly what was wrong with it so I just checked every box that applied to it. Then the contractors were quick at responding and scheduling a time to come out. I submitted the request at 11:00 at night and we had been picked up by 12:00 midnight. The repairs have been fine and the contractors were nice. Everything that we’ve done with AHS has been positive.

One of the vent and duct's head went unattached and I submitted a claim to American Home Shield. Going through their claims process online was easy and with minimal effort. Then the tech from Ample Air Systems came quickly and he was good, professional and made quick work of it. Since the repair, everything has been fine. I recommend AHS.

When I submit a claim to American Home Shield, I usually call since it’s easy for me and sometimes, I don’t have enough time to do it online. When the toilet wasn’t working, the contractor they sent was professional. AHS is a great company and fast when you have an issue so it’s good and I would recommend it.

I called AHS over the phone for our AC claim and the first contractor, K&W, came out to put the fan motor on and then the next week, I had Peachtree Service come out to do a yearly tune up. However, they said the compressor was gone and the unit had a disconnector that was loose and they couldn't do anything to service it until these things were addressed. I had the Peachtree Service technician write down everything so I could articulate it to the warranty agent.

We were told that we were given a call on June 29th to update us that we would be owing an extra $295 for the copper coil modification which is interesting because when we were first called the day before, they had already diagnosed it and turned into AHS. We were given a call saying that we would be responsible for $315 which I believe is nine pounds of refrigerant. AHS reimbursed us $10 a pound but the tech gets here today after we’ve waited almost 10 days for all of these. We’re in Texas so the upstairs of my house got to 99 degrees the other day. I’ve got a one year old and a five year old so we’ve all been sleeping downstairs.

My friend who has been using AHS told me about them. She used them when her A/C broke down and she was impressed with them. So, I signed up and I started having AHS since this January. Recently, I submitted a claim for a stove repair online and it was easy. Then the contractor that they sent out was timely, polite, and always responded whenever I contacted them. Since the repair, the stove's performance is about 80% because there's still a burner that doesn’t work. But I'm not using a lighter to light the stove up anymore. I use the automated lighter of the stove now and that makes things safer. Other than that, it was my first time using AHS and I was impressed with the ease of getting the claim in and contacting the repair professional.

Our refrigerator's compressor was not good and it had to be replaced. I submitted the claim to AHS over the phone and they had three different companies come out. The first two didn’t wanna do anything. They said it needed a new compressor and that they’d get back with me. I guess they called American Home Shield and cancelled because they refused to come back. The third one had to order a compressor and only took them two days to fix. Although it took about three weeks to fix my refrigerator, I'd still tell my friends that getting AHS is good to do.

It's been a really good experience with American Home Shield. I've had one service call. I have a heat pump, which is for heating and cooling, and it wasn’t turning off. I'd have the thermostat set to auto, and it wouldn’t kick off when it hit a certain temperature. It was having a really hard time cooling the house. So I put in the claim online to AHS and they sent out Total Quality Heating and Air. The contractor came out and said that it was just a part of the heat pump that communicated to the thermostat that was welded shut, so he had the part and just replaced it. It was all done within half an hour from the time he showed up. It was super fast. Since the repair, everything's good and they're working. AHS is doing pretty well. It was a really quick turnaround time and a really good contractor as well. And he was informative and helpful too. I'd tell others to go for AHS as I also took the recommendation from a friend to get it.

There was some leakage of water on the floor from the AC so I tried to call American Home Shield but I didn't get somebody because I called them late. I ultimately did the claim through the internet. I went to the AHS.com and then I went to their particular request service. Usually, online is faster. Then I got a text message telling that somebody will be coming, which was good, and the someone set up an appointment the next day. When the contractor came out, he fixed the problem with my AC right away. It was done in only 1 appointment and there was no problem which I needed to call.

I did two collect claims with American Home Shield. One was for the gas on the stovetop that wasn't staying lit and the other was for the leak under my sink. Submitting the claims online was easy and quick. When I called the plumbing company, they knew exactly who I was and what I needed taken care of. They got here in two days and since the repair I've had no problems at all. AHS does professional work and provides quick communication. This is my first time owning a home and having homeowners' insurance, and has been great.

I submitted a claim for a leak in our water heater pump. I did it online and then I had to call in because they couldn’t get someone out in time so they rearranged it. The techs came out after two days and the interaction with them was great. Since then, everything has been fine.

I filed a claim to American Home Shield for my air conditioner over the phone and had a very good interaction with the rep I spoke with. The contractor that came out showed up on time and did the work efficiently. The air conditioner is working fine now.

When I submitted a claim to American Home Shield for an electrical breaker, I did it over the phone and I was very satisfied with the process. My dealing with their contractor was very quick and he solved the problem. Everything has been great since then. If someone asks me about American Home Shield, I would say they should definitely get it. It saves me a lot of stress and it's worth it.

My air conditioning wasn't working properly. It happened over the weekend, so I submitted my claim to American Home Shield online and the air conditioning people called me on Monday morning. They wanted to schedule somebody and send somebody out that Monday in the afternoon. Unfortunately, I had to go to work because I had a meeting so, I scheduled it for Friday. A guy came out and he arrive on time. He was very nice and he replaced the thermostat. It was a good experience. I've had two claims with AHS so far and both have been very positive.

My AC broke down last May 19 and when I called American Home Shield, they said that I cannot do anything before July 7. So I called my realtor and I told them that we bought the house in April, so I asked them why could I not call about anything before July. The realtor called someone, fixed the issue and then they told me that I could now call the home warranty. I called AHS on May 25th and the contractor came to my place on May 28 to look at the problem. The contractor said that the compressor was not working and that it would take 10 to 12 days to get the compressor with approval. He said the five days was for him to check for approval and another five days for the compressor to come. But it was after 15 days that the contractor came back to my place with the compressor. Then, he said that something was burnt and he needed to fix it. So, he came the next day and he changed a part and the AC started working.

A seal was leaking on our pullout drawer-type dishwasher. I submitted a claim to American Home Shield over the phone and it was easy. The contractor who came out was very professional, punctual, and helpful. AHS exceeded my expectations and I have been very satisfied.

This is the worst company ever! I mean that in every way possible, my refrigerator has been broke since June 18th, they sent a company Express Appliances, who really broke it all together, this company came out four times, each time I called AHS complaining, all I got was "I'm sorry mam". Buyers beware of this BS company, they take your money, and say **, then because you're upset that you paid for a service to protect you only to find out you're not, I am on insulin, and had to throw it away because I had no way of keeping it cold, my sugar is now at an all time high of 360, thanks a lot AHS. You really want to see me go into shock!! you guys need to be investigated... You are a FRAUD IN THE HIGHEST WAY POSSIBLE.

Received response from company the following day after posting this and issue was resolved!

Extremely disappointed with AHS. We have been without AC since June 17, it is now July 6. A tech with one of your contracted companies, Service Mechanical of Tidewater, took one look at the outside of our unit and automatically filed the claim with your company (unbeknownst to us) as being ‘dog urine that caused catastrophic failure’ which is clearly not the reason for failure as there is no noticeable leakage of freon on the coils. Had the tech evaluated the unit properly he would have seen it was a ground fault on the compressor as the system is 20 years old.

I have been a customer of American Home Shield for 6 years and have paid my bill on time. In January of 2018 I got what was supposed to be a NEW Compressor put in my AC unit. Now not even six months later that compressor has gone out. I paid $720 for the freon... in that supposedly new compressor. I am now waiting because American Home Shield is waiting on the company that gave them this refurbished compressor to respond. Meanwhile my children and I are sitting in the heat. AMH Shield should get someone to take that compressor out and replace it... then they settle it with the other company. I should not suffer. This is not good business.

Getting our air conditioner repaired was a very good service process. Submitting an online claim with American Home Shield and the response time of the contractor were great and the guy who came out was professional and amazing. The air conditioner is working since the service and I'm very happy with the experience.

I've had American Home Shield for almost 15 years and they've been giving good service. As a whole, their technicians are very professional, timely, and they do a very good job. However, sometimes we'd get a jerk from one contractor or they'd try to sell us something off their own independent contracts and not want us to tell anybody. That doesn't reflect American Home Shield and I always call them about such contractor and tell them that they might wanna reconsider the company.

I had American Home Shield on a previous home in California and I was pleased, so I continued using them. I do everything online, so submitting my claims to them online is easier for me. On the most recent clam that I had, the contractor who came out was professional and went right to work. Almost immediately, he solved the problem with some of my outlets that did not work. He also came out for a previous claim that I had where he couldn't fix the problem and he said that he needed to come back to fix it. And he never did. But this time, he fixed it just fine.

I had a warranty claim for a pool pump failure. I called American Home Shield's claims department and that went well. The reps were very courteous and thorough. They asked me all the right questions and did a really good job. They were pretty prompt too. They got a contractor right out and check the pool pump out. He was good and reasonably professional. He knew what he was doing as well.

Our garbage disposal had a clogged drain but it has been working well after it was repaired. We filed a claim for it to American Home Shield over the phone and I had a good interaction with their claims rep. My husband was home when the contractor came out. They were professional and they did not treat us any different since they do it for a discounted rate with AHS. We've been really happy with American Home Shield and all of their contractors have been great. When our air conditioner went out too, we were pleased with what they covered and how quickly the repair was handled. They didn’t put up a fuss to argue anything. My brother recommended them so I would recommend it to someone else too because we'll never know what's gonna go out and how expensive it's gonna be.

I just got regular maintenance on my unit and then I was told that it was leaking oil so I put in a claim online to American Home Shield to have it checked out. It took one business day for Air Command to come out after I filed the claim. Air Command's technician was good. He checked the unit, ran everything and said that everything was fine. The issue was pretty much due to the unit being old and that kinda made sense.

When the air conditioner kicked off by itself, I was afraid of trying to turn it back on because it made a strange noise. I filed a claim to American Home Shield for it over the phone and the rep that I spoke with was very nice. The contractor that came out was very nice too and the service he provided was great. Still he couldn't find anything wrong with it.

We bought a house that was built in the 80's and getting American Home Shield was a pertinent thing to do. We've been with them for about nine years now and recently, the control panel on our dishwasher quit working and they sent somebody out. He got a list of parts to order and sent it to AHS. AHS then offered us a buy-out, so we took the cash and bought another dishwasher.

I filed a claim for our oven to American Home Shield online, and it was really clear and easy. The burner inside the unit was broken, and the contractor came out and replaced it. He was positive and friendly, too. However, working fulltime, my hours were like this thin window as when they could come out 8:00 to 5:00. So that was really challenging with my work schedule trying to coordinate that. So that was really the only inconvenient thing. It is convenient to have a home warranty.

AHS and the appliance company handled my recent claim just fine, but when I had an air conditioner problem, they didn’t satisfy the situation at all. I’ve had close to 20 different vendors come out, each giving me a line that the air conditioner cannot go lower than 20 degrees. So when it was 110 out, it would only reach 90 in the home, but that was not the case. The problem with AHS is if it’s something major, they don’t wanna pay for it. They would rather Mickey Mouse the problem, get the item working for a very short period of time and hope that the consumer gets fed up and purchases a new item, just like I did. It was irritating.

My AC unit needed service and normally submitting claims to American Home Shield has been good. However, I had to cancel my claim the last time around because their contractor couldn't service the AC unit until the Monday after I called. I have asthma and I couldn't wait that long so I didn't use my warranty. I had to pay someone to fix my AC unit and I wasn't too happy about that.

Submitting a claim with American Home Shield has been easy and very positive. The interactions I had with the representative was terrific. The plumbing works now and doesn’t leak since the repair. It was an excellent experience.

I’ve been with American Home Shield since the middle of June and I'm very happy with their service. The first experience I had with them was for a rekeying job where the contractor came out in half a week, and I just paid the $75 deductible. Ronnie, the guy who helped me do it, was very professional and prompt, and he answered all my questions, so I couldn’t be happier. AHS has good customer service but it was confusing sometimes when I put in a service request. I was told that the vendor would call me after 24 hours, but in both times that I put in a service request, I didn't get any phone call within 24 hours. So, after two days of waiting for them, I had to reach out to the vendors myself because I didn’t want to waste too much time.

My dryer broke down and American Home Shield sent me the information of the contractor. We then set up an appointment for the guy to inspect my dryer. The guy came and told my wife that he was not gonna be able to work on the dryer because there was no way for him to work on it as there was no room in the laundry room and that we were supposed to provide access to the machine. My wife told him that she cannot pull the dryer out. The tech found a way to look into the dryer though and found out what the problem was. He needed to make another appointment because he had to order a part. Two days after, the contractor called us back and told us what day the technician can replace the part. Then the guy came, replaced the part and the appliance is working just fine. Having warranty on my property is a peace of mind and people should get American Home Shield.

I submit claims with American Home Shield both online and by phone. When the clothes dryer quit heating, I submitted online and the repairman came out. He ordered a part, came back, put it in and the dryer is working fine now. He was very good and easy to work with. Before the dryer was fixed, we couldn't dry our clothes. But after that, it has helped in getting things done.

The air conditioner wasn’t working and I couldn’t figure out quite what it was. It wasn’t coming on with the thermostat. The compressor and the fan weren’t running. I called AHS and it was the first time I've made a claim. I preferred calling to get an answer and send information. I might change my mind after I have a couple of opportunities or problems that have to be solved.

My experience with American Home Shield was nice and easy. My dishwasher went out so I submitted a claim online and it was really fair. The contractor who was sent out was nice and friendly. He was really good. My dishwasher has been working fantastically since the repair was done.

My air conditioning went out over the weekend and I filed a claim with American Home Shield. They told me that the company that they set the repair up with would be contacting me within 24 hours, which they did. The tech who came was very professional and on time. And the AC has been better than what it was before. I'm very satisfied with the professionalism and service that I've received.

I've been with American Home Shield for about five years now and whenever I call and speak to them for my claims, the experience is usually good. On my most recent claim, their contractor showed up right away and did a good job. They did what they were supposed to for my plumbing issue and I was satisfied. With my furnace however, I had a run-in with American Home Shield on that. They had to put a furnace in but they didn’t want to go for it. I had to contact the CEO and then they came through. They made a big stink of it, but they did it. And I would recommend that they work on their communication; there’s nobody to contact there if we have a complaint, no email address and we can sit on the phone for two hours if we got a complaint. Other than that, I’d recommend them to friends.

There was a pretty dark mold at the bottom of my dishwasher and I called American Home Shield to file a claim. The contractor that they sent seemed pretty knowledgeable and was able to fix it. They showed me what caused the mold and recommended a couple of things we need to do to be able to get rid of that mold and not come back. So far, having a warranty on my property has been worth my money.

My AC was not cooling off and was just blowing normal air. The contractors replaced a little valve and it took a little longer than normal for them to come in. One of those guys' family member passed away and they couldn’t make it, but they were really proactive about coming back and they made sure everything was fine. The contractor who came out to do the work was a really nice guy. He talked to me for a bit and we went together and checked on everything. He told me right away what was wrong and they took the unit serial number. They called me back and they told me how long it was gonna take to get the part. They came in when they got the part two days after and installed it.

There was a blockage in one of the old flow valves and I filed a claim for it with American Home Shield online, and that experience was awesome. It took a couple of days for the techs to get here the first time because it was a weekend but that was fine. The other time, within 24 hours they were here. AHS switched companies from last year to this year because it was a different air conditioning company that came out this time. The ones that came out last year was pathetic. This time, the technicians knew what they were doing. The just had to blow and clear the valve out.

We were having issues with the refrigerator. My wife filed a claim with American Home Shield and the contractor showed up when they said they would. The refrigerator has been fine since the repair and it was a good experience.

They changed the air conditioner two years ago, and it just stopped cooling. It went down pretty bad to where I had to call in and they came out a day or so after, and they put Freon in it. It seems to be fine and working now. And submitting the claim was very easy. I know you could call in or on the computer, but I like to call in on the phone. And I had no trouble telling them what the problem was. They responded. I got an email in, telling me they had received the information. Then I had a call from the air condition people, saying they’d be out, whenever it was, to repair the unit, which they did come. It went pretty smooth. I’ve had American Home Shield for seven years now and we are always pleased with the service that we get.

I could not log in on the website to submit the claim. The message that I continued to get was that there was a problem with the server so I was unable to submit it online. But I called and made the claim, and that was simple. Normally, American Home Shield would call within 24 hours to set it up. But because of the weekend, it was a little delayed. They called on Saturday and since the next day was a Sunday, they set it up for Monday. The thermostat went wrong with our air-conditioning but they didn’t replace it with exactly what we had. It looks like a lower grade model. But the problem was fixed timely and now, we can use the upstairs again. My wife also really liked the guy. He was here when he said he was going to, and he was really good, very professional and responsive. So I would definitely recommend to a friend. The experience with American Home Shield was far better than with First American.

I called American Home Shield for my AC that needed to be fixed. While submitting the claim was easy, the only trouble was they put in my address as 5209 instead of 5902. So, when the guy was trying to get here, he was like, “I’m here.” And I was like, “Not that I noticed.” It was a little bad communication but after all that, the guy was able to come and got the AC fixed that same day. He was fast and friendly. Now, the AC is good and on right now since it’s super hot today. Everything has been great and I’m enjoying it.

I had a leak coming directly from under the AC, and it was leaking on to the ceiling. I tried submitting the claim to American Home Shield online, but I didn't get a response fast enough as far as when they were coming out because the leak wasn't stopping. So, I ended up calling. They were able to send out a contractor the next day. They gave me a different company because the actual company that did the repairs on the unit before referred it back to someone else. This small company that came out was great and they did it fast. I would use them all the time. The guy also explained everything that they were doing and he found errors with the previous company. There are no more leaks.

When our master bedroom toilet wouldn't go down, I called American Home Shield and they sent somebody over. The man was phenomenal and very nice. He took care of the toilet and it's working now. The contractors that AHS sent were all really good except the one I had five years ago for my dishwasher claim. Other than that, I’d recommend American Home Shield. My sister got them too and it was before I got them.

When our refrigerator's cooling unit was broken, I went online and submitted a claim to American Home Shield. Their online site was very user-friendly and it only took me a few minutes to file a claim. Their site was intuitive and it flowed in a logical manner. The contractor AHS sent was very professional and he came on time. Once he looked at the refrigerator's cooling unit, he found out that the hole in the coolant area was too big to be patched. He told me that if they can fix it, they will. But because it isn't even fixable, they will replace it. The technician explained everything thoroughly to us and we understood how everything's going. They gave us the timetable for when the claim would be completed.

We bought an older home and getting American Home Shield seemed like the prudent thing to do. When our refrigerator was making a weird noise, I called them and the rep I spoke with treated me very nicely. The contractor from Optimum Appliance was here when he said he'd be here and he seemed to know what he was doing. During the first visit, he didn't solve the problem and then he had to order a part. When he came back the second time, the issue was fixed and the refrigerator seems to be working fine now. AHS did what they said they would do. I've been with them for four years now and I'm a satisfied customer.

I have a problem with filing a claim online. The website only lets me put in one item for electronics. So even if I have a ceiling fan and an outlet that are not working, the website only lets me put one thing in. On the other hand, when you can call, the second issue gets on the list and there’s one fee to have the electrician sent out for both. I’ve had it happen where I am told that the technician would only check one thing and not the second issue because that was not what I put down in the claim. But there wasn’t a place for me to do the other one. American Home Shield encourages everybody to put their claim in online but it is actually a detriment if there is a need to talk to somebody down the road. If you do something online, it gets handled in a whole different world. If you speak to a representative about what you did online, they act like they don’t have to help you on that.

When I first joined American Home Shield, they gave me instructions on how to submit a claim and I just followed those instructions, put in the information, they sent it back and then they contacted me about more specifics so it was very quick and responsive. I submitted the claim for the dishwasher online and I put in the details. They gave me a number where I could call and they called me within a couple of hours. The representative who called me back to take down the information and tell me what contractor in my area that they use, what their name was and address gave me the contact number so I called the contractor and set up an appointment. AHS didn’t set up the appointment for me because they didn’t know what my schedule was and I appreciate that.

I called in a claim to American Home Shield for the dishwasher. Its door lock was broken so it didn't lock when I close it. A tech from D and Sons came and while he was working on it, there was clicking in the door and he found out that the panel was bad. So he had to order that also. He came back out within a week and he replaced it and showed me that there was no clicking on the door anymore. He was in and out and he was very nice, knowledgeable, very good all the time, clean, thorough, and explained everything. American Home Shield took care of my claim and the company D and Sons was an excellent choice.

We had submitted online a claim for our electrical pool light and I had no issues with the process. American Home Shield sent out the contractor Golden West Pool Service. They've come out to our house twice for a couple of other issues and they've always been really good. They're friendly and timely. The first time I submitted a claim for a pool service, the other contractor was out in two weeks but Golden West was able to come out within the next couple of days.

I called Home Shield to make sure my issue with the ceiling fan was covered under the warranty. They were able to answer my questions and the contractor they sent was prompt, replaced the ceiling fan and did a good job. Everything is running now as it should.

I have my fridge on the highest setting and it wasn't cooling enough because when we used to have it at the middle setting we have water in the top shelf that would freeze. I have put in a claim to American Home Shield website. Submitting a claim was pretty easy but there’s no section for putting notes though. I couldn’t put the issue that I was having on there. It was just all dropdowns and clicks. The contractor who came out was nice and professional. He looked at the bottom vent and it’s dirty. He said that was the culprit, so he cleaned that and left. He came on the last day that we were in town and we went out of town for two weeks the day after. However, we just got back yesterday and I don't think the fridge was fixed. It’s cooling enough to keep the food good and not rotten but I don’t think it should be at the highest setting.

I have been with American Home Shield for a long time. And when my AC started making a rumbling noise and wasn’t blowing out any air, I called AHS and they sent A & R over. While my interactions with their reps were great, when I initially called, it seemed like I was speaking to someone in another country because they could hardly understand me, I couldn’t understand them, and then they hung up. But I kept calling back until I got someone who could understand me. It went great after that.

The aircon sucked a piece of filter into the pipe and then it got clogged up and the AC shut itself out. I called AHS and they said to go online. I went online to submit my claim as well as called the lady up to let them know and AHS sent Air One, which did a great job. However, the lady I talked to also submitted my claim online and AHS tried to charge me twice. I called them up and told them what happened. I already paid the one $75 and now, they keep sending me the other bill. Hopefully, they will take the payment out and not try to charge me for being late or anything like that because I already paid.

Recently, I had to get refrigerator service and I submitted a claim to American Home Shield over the phone. Their contractors were good except that the refrigerator that had to be done is still not working properly and it's been several months. I've sent them a text message but then I haven't heard anything from them. I know it's summertime and all the AC's are breaking and so they generally get a little more swamped. Nevertheless, I'm okay with AHS most of the time.

My wife went on the telephone and submitted a claim to American Home Shield for our air conditioning. The guy from Home Service Corporation showed up on time and did the work. He put in some of the Freon and the air conditioning, at least for now, is working fine.

Having issues with ac units. I was told that only one of the 2 units can be serviced. If I want other unit serviced I would need to put in another service call at $100. $100 gone, still no air working in the home. Compressor is out on the one serviced. Mentioned that both units have a leak. Don't even know if that will be addressed with the compressor being replaced. Nothing I have read states that only one unit can be serviced per claim, although both units are at same address.

I called for service on Wednesday June 27th. AHS gave me a company Total Aircare that couldn't come out until July 3rd. I called back and complain. They finally got somebody out July 2nd. The next company that came out was United Air Temp of Florida. They said the coils were dirty and just needed to be cleaned. We had to replace the filter and they were going to come back Thursday July 5th to clean the coils. July 5th came and they said they couldn't clean the coils because the unit didn't work. I told them that was the reason. They were supposed to come out on Monday. No one has worked on the air conditioner yet and it is July 6th.

I have a home warranty through this company. I had to have my air conditioner serviced. I was double charged for the $75 service call fee. I contacted American Shield on 6/1/2018 to inform them that they had double charged me. I spoke to a customer service representative named Shantel who told me that a refund would be processed for me. She said the refund would take 7-14 business days. After waiting over 7 business days, I called back to check on the status of my refund. I made this call on 6/14/2018, I first spoke with a Cynthia a customer service representative. She informed me that my refund request was never processed. She informed me that they cancelled my refund request because I should have been double charged. I immediately asked to speak with a supervisor.

I did not have my member number with me and my fiancé is in a hospice situation at home. We had to have the water heater repaired. It was July 4th. I called American Home Shield and was on hold for 1 hour and was told to just do it - finally and send the bill. We had the hot water heater repaired paying double time to get someone here on 4th of July and when I called to submit the bill - just the reasonable charges - as in for the actual unit, I was told no. We could have waited. Well we could not have waited - we had no hot water and the caregiver needed it to assist him. Maybe AHS could have shown some compassion.

Purchased AHS warranty with recent move to a house that has original A/C units (25 years old). In the last month of the contract, I renewed for another year... without any claims. The same week, my A/C goes out. Filed claim with AHS on 6/25/18 and they called their contractor to come check it out. Contractor came out and in 15 minutes, determined the 25 year old A/C unit was still good, just needed a new compressor. This means it will also need R22 refrigerant, which is being phased out by the federal gov't. Guess what, AHS warranty only covers a fraction of the of costs of R22. The contract clearly states that they will only pay up to $10 per lb. for R22. Problem is... R22 costs at least $75 per lb... if more!!! I'm now out at least $455 worth of R22. Why did I buy a warranty???

They did everything they could to ignore me. No return calls and no fixing my dishwasher. Finally I took things into my own hands and replaced the dishwasher after several months of it not working. The people they sent to fix it were not capable of fixing it and they would not say that it needed replacing. I replaced it myself and they ignored me for months until I filed a complaint with the Nevada Insurance Commission. Stay away from these people. They are really bad. I finally did get paid but more than 9 months later. They hire the cheapest and worst contractors they can get and it shows. After waiting on the phone for 90 minutes they finally answered but ignored me and never called back and never took any action.

American Home Shield is the worse. Two technician from Oxford Heating and Air came out to my home. One replace some wire and it still didn't work. The other said he couldn't find the leak and suggested someone stole the freon, I live in a neighborhood where a police officer lives across the street and 2 people and a dog is home all day. I called AHS back waited for 30 mins to be hung up on. As of today no results. I still don't know what's wrong with the AC. It won't even turn on. I will be canceling my contract. I don't want to waste any more money on this warranty. A real waste of time.

Would've taken 10 days to fix my A/C so I did it myself. Refused to fix a roof leak that caused a few thousand in damage, so I did it myself. Dryer broke, I purchased a new one, refused to reimburse me. Now my oven and dishwasher are out and there is no service tech within 50 miles of me. For over a week I've been out of both. Won't return my phone calls or give my money back. I am beyond furious and would never recommend them to anyone.

Every year the A/C goes out and every year they come to fix it, which usually costs me a few hundred dollars extra. In 2016 they had the WORST company out, who replaced the coil in the attic after coming out a few times to figure out what the problem is and charging me a few hundred dollars. The following year they had a great company come out to fix it again even though it cost another $590.00. This year it went out again cost me another $218.00. Now the coil is making a terrible rattling noise in the attic. Called to ask for the good company to come out and they said I'd have to pay more to use the good company. So now I have to wait for the latest company to come out and hope and pray the house doesn't burn down as I don't have that much confidence in their newest contractor. If the house burns down I will have to sue them. Plus, I couldn't understand a WORD what the AHS customer service girl was saying and she wasn't making any sense.

We have an AHS warranty that costs $700. We called to submit a claim because our hvac was broken. We waited 2 days and still never heard from a technician so I called the one they assigned me and he laughed at me and said that he doesn't even cover that area. We called and filed another request. They sent us a company that couldn't come out until a week later!!!! I called and requested a different company and couldn't get one because I had to speak with someone in India that doesn't speak English even though I requested a supervisor 5 times and was denied.

In 2017, we had an A/C technician come to my home on various occasions for repair of an old a/c unit. Each time, I was told it was something different that needed repair and each time, it cost $100. Finally, in June 2017, it seemed that the unit was finally repaired after many repair visits. I thought this would be the end, however, the a/c unit needs repairing again, one year later. I submitted another service request, and paid another $100. It seems as if I might as well replace the unit myself since, at the rate we are going, all these $100 payments will soon total the amount another unit costs. If this unit is not repaired or replaced, I will be taking my business elsewhere.

I have been out of AC for 3 weeks and American Home Shield has not fixed the issue. They sent multiple technicians and finally someone replaced evaporative coil. I paid $410 for Freon. The system still does not work. This is cheap company. Please DO NOT go with them. They should have one star rating. So upset.

Scheduled service w/ AHS online when AC unit stopped working last November - this is in a high-rise in Miami where AC is a must! First company they scheduled failed to show or call three times! Nine days pass with no AC and son who is an EMT/paramedic w/ a crazy schedule is jumping thru hoops to get the time off to meet these repeated no shows, so with zero confidence the company is ever going to show I set an alarm to wake at 3:00 am to call AHS because calling during the day meant at least a two hour hold time! I finally get thru at 3 am and despite the no shows I still have to BEG them to schedule a different AC company. (They said we had to give the 1st co the opportunity to make it right - really? Three times??).

I submitted a claim online with American Home Shield for our air conditioning and then they sent out their contractor. He was a little late, but he did call and let us know what time he was going to get here. Also, he was a pleasant person. He came in and diagnosed the problem and was able to get the unit back running. It was a very good experience.

We tried calling AHS to file a claim for the air conditioning and the calling thing didn’t work, so we just went through the web. We were a little leery of going into the web and we would have preferred to use the phone. But once we did the web thing, it worked fine. I had to pay 75 bucks for the visit and then they quickly arranged for a guy to show up. And the A/C guy was good. The repair happened a couple of weeks ago and so far so good.

I needed someone to come and do work on my fridge as my icemaker wasn't working correctly. Submitting a claim to American Home Shield has always been easy either online or over the phone. I had a good experience with the contractor who was sent out and since the repair, it has been working well. I was very satisfied with my experience with AHS. My warranty with them has been easy to use and having it has been valuable.

Our AC stopped cooling. I submitted a claim online to American Home Shield and it was pretty simple. They got someone out the next day and that technician was a really nice guy. He made sure to wear his shoe coverings and explained to me what was going on and how he was going to fix the problem. He said he was gonna get a part and that he would be back within the next 30 minutes. True enough, he was back on time and did the job quickly and was on his way. Since the repair, everything has been going great. I'm getting what I paid for and that's a nice feeling.

I had a microwave and refrigerator claims with AHS at the same time. I was very happy with my experience submitting the claims. The contractors they sent out were very polite and did clean service. The microwave took three weeks to be repaired. While it was a bit slow, the guy came out with the parts, fixed it and it's working great. Meanwhile, the refrigerator went to one company and then transferred to another company. But the second company was awesome and they came and got on it really quick and in the first two weeks it was fixed. When I put in the work order, it was two and a half weeks prior to the last company getting that work order. But other than that it was a good experience.

I filed a claim with American Home Shield for the air conditioner but it wasn’t handled as fast as I would have liked it to be. It was a hit or miss with the customer service representative. I called in four times during the process in one day. I contacted the company and they put it back on American Home Shield. So there were a lot of ringing around and chasing and I wasn’t very pleased with the AHS customer service that I was dealing with.

American Home Shield is more inclusive and the best among several different companies that I saw on the market at the time I got a home warranty. I’ve been with them between two and three years. I went through them last April 1 when my Lennox heat pump wouldn’t start. They sent out a company who made 15 service calls but could never fix the heat pump. They didn’t know much about Lennox. So, I told American Home Shield that I was through with the company and to get me somebody else that knows something about heat pumps. They referred me to Furnace Doctor that was knowledgeable of Lennox and they found the problem but they got the wrong parts. They replaced the wiring and everything in it.

The garbage disposal quit running, so I filed and made a phone call to American Home Shield. PK Plumbing came out the next day. The guy called and wanted to know if he could come earlier. He changed the garbage disposal and it's working well now.

An air conditioning repair person came and diagnosed an air conditioning issue and then after he left, there were certain circuits in our house that weren’t working. We contacted the company and they said it wasn’t anything that they had done. We’re in the middle of selling our house and we didn’t have time to fight with them. So, we contacted American Home Shield and asked for an electrician to come out. They were quick and an electrician from Matt’s Electric Work came out the next day. We’ve liked having a warranty on our property and we've had coverage since we bought the house two years ago. American Home Shield is worth it and we’ve always renewed it because it’s valuable.

I set a claim online with American Home Shield and they sent a tech from Liberty. He was very friendly and knowledgeable. He repaired the issue and we were good to go but yesterday I noticed that the appliance was making too much ice and won't shut off.

I called in a plumbing issue to American Home Shield as the cold water was coming out but the hot side wasn't. The contractor was knowledgeable because he said that it was just a lot of stuff that was caught up on the line. He fixed the problem but the water was leaking after. So, they said they needed a part to stop it from leaking and they would come back out. When my wife called them back, they said they were still waiting on the part. It's been three weeks now, but they still haven’t fixed it.

My time with American Home Shield was absolutely the worst customer service experience I’ve ever had in my life. If you want to place an order for a service call it’s gonna cost you $75 per service request in addition to whatever the premium is. That’s a bit annoying and it seems a little stiff. Secondly, you get two options for placing that order, one of them is online and one is via phone. If you go online, you’re given a very generic, limited selection from which to indicate what the service issue is and you can’t pick more than a couple per section without having to do an additional $75 fee. So, if you have four different electrical issues and you want to have them looked at all at once, AHS won’t let you do that. They force you to do more than one $75 fee.