American Home Shield Reviews

For several years now, I've had American Home Shield. When I had two issues - one with the oven and one with the dishwasher - they sent out GE Appliances. The tech was very professional and he was on time. He fixed both issues the first time. Everything went excellently.

American Home Shield really helps to please or do the things that make homeowners comfortable, so we’re quite happy. I had friend who was an air condition contractor and he used to do work with AHS so I’ve been aware of them for a long time. They embodied everything that the service company could ever hope to do.

The electric at the front of the house was not working. I went to AHS' website and filled out a form. It's a good website and it's very easy to maneuver through the different questions. It said in there that they would get back to us within a day and they did, right away. The company who came was great. It's the second time they've come out and I really like them.

I had a plugged drain in the shower. I called Home Shield and they sent out someone in an hour. It was pretty quick. I wasn’t sure if it was in the main line or in one of the shower things, but the plumber checked a couple things over and said it was in the shower. So he brought his machine in there and took him about three times to get it out and it’s been working good ever since. He was a hard worker and a good guy. He was here for about half an hour and he was gone. I’ve known this guy. He’d been around a long time and he knows his business. He is a good plumber. I like Home Shield but I don’t want the rate increase. I was paying $31 a month for almost a year, and now they wanna go to $51 a month and I’m not gonna pay that. That’s ridiculous. But I’m gonna call them this afternoon and talk to them about it.

We had a plumbing issue under the sink in the kitchen. The tech had to go up and under there. When I saw it I just was stunned. We have been living here for a couple of years and he found they have glued the pipe to the next pipe instead of putting a ring on it. He also looked at the bathroom and it had the same thing. We love whoever comes out and we've never had a problem with the contractors. They’ve been very nice and professional. With the things that they have done, everything’s functioning fine. The last thing that we had was the furnace downstairs and the tech fixed it with no issue. Even if you’ve already owned the house, get American Home Shield. They cost you a little bit but it pays for itself. We love it. I wouldn’t dare let it go. One of these days, you’ll have a big problem and then you have a help to pay for your problem.

At first, Sears came for an appliance claim that I filed with American Home Shield. AHS then sent another person and after that, they called me up and made an offer that I took. I went and got myself a replacement device instead of having to wait and had it installed. AHS and I settled it. They did well with this claim. I've been with them for a lot of years and I've never had a problem with them.

The AC machine was working but there was an error message on the thermostat saying, "System malfunction, call technician." I went online and submitted a claim with AHS. Their website was pretty good, then I was given a message when the contractor would come out. The contractor himself also contacted me half an hour before he could be there. He was professional and he conveyed what he found out. And so far, the AC's performance has been good.

We had two appliance issues and submitting the claims was an easy process. Doing it online is the easiest. You send the request in, and then right away they send a thing over for somebody to come out and look at it. We had a guy come out for our dishwasher, one for our washer, and one for the hot water heater. They were all great. Within 24 hours of submitting the claims for the dishwasher and washer, the techs came out. While the tech for the hot water heater came out after about three days of sending in the claim. They all came out instantaneously and it was all fast and good work.

The furnace wasn't turning on. There wasn't a flame coming out. When I got home that weekend, it was cold and the house needed some heat. I originally called a different company and they told me that something cracked inside the furnace and that I had to get a new furnace. I was gonna finance the furnace for over $5,000. Had they used any other finance company besides Wells Fargo, I would have a new furnace in the house right now. But because I didn't like Wells Fargo, I told them that I wasn't gonna finance this furnace. I called Home Shield and they sent J&S out to the house. I was so pissed, and so was J&S, because of what the other company tried to rip me off with $5,000 for a furnace. J&S was just absolutely fantastic. The guy had the part in his truck, came back and put it on. Now you can't even stay in the house. It's so hot.

Delta Appliance Repair was sent by AHS and they repaired my refrigerator. The icemaker was not working correctly. The tech came out and looked at it to see what the problem was. He said he had to order some parts. He called me a couple of days later and said as soon as the parts come in, he would come out and fix it and he did. He was a perfect guy. I liked him.

The dryer was not heating and it was not drying. So I paid and I created a service request on Sunday and stated that somebody is coming on the Wednesday. I was happy. But on Wednesday, nobody showed up. I called them and they said that nobody was coming until next week. I asked them if they could have someone who can see the dryer? They sent someone on Friday. He came and I was not at home but my mom was there. She doesn’t speak English. They changed something and told that you have a problem in the vent, and they left. Then I kept on talking to them, asking that they cover the whole dryer. They initially said that the contractor will fix it, but later they said that no, they are not going to fix the venting of the dryer because it’s out of the coverage.

I had American Home Shield before they pissed me off. They didn't take care of something that they said will take care of in the contract. When I called, it was spent on my AC unit, then they said somehow I will have to pay out of my pocket. I said, “Really? Okay. Roger that.” But I’m still not gonna play these stupid games this time. I got back with them and the recent claim got taken care of. I submitted the claim over the phone and the technician from All Brands Appliance came out in two or three days. He was all right. I had to pay somebody to clean all my air ducts and vents though, so I wasn’t pleased. But there are a few more things I gotta get taken care of. I’ll see what AHS will do.

I turned on my InSinkErator garbage disposal and a very loud sound occurred. This has happened before and what it was at that time was that the bearings went in the device. This time, when Apex Plumbing came out, the tech took it apart and examined it, shook it and that's to see if he could hear any of the bearings loose inside the device before he changed it. And apparently, some type of a metal plug had gotten down in there. He had me done in less than 45 minutes. He was very professional and very good at his job. He explained everything. I am highly satisfied with Apex. If I have another plumbing issue, I will be seeking their assistance through American Home Shield. I'll recommend that they come back because they were very good.

The A/C wouldn’t work right and, overall, it had some blockage where there was an extra filter in there which was not needed. A/C Rescue was sent by American Home Shield. The technician was great. He came at the time he said he would and gave me a call when he was on his way. He did the job, and it worked out okay.

I had a home before this one and had AHS. However, I had to live in an apartment for a year while I was building a house and didn’t have AHS during that time. Before the builder’s warranty went out, I got a contract with AHS again. The people they send seem to know what they’re doing. When my refrigerator went out, they sent somebody to fix it. They got the parts yesterday and we set up for them to fix it on Monday. Although it takes a little while to get everything done, it always gets done.

Every person that American Shield sent is very professional and they always fix whatever I needed. They are professional and nice. If somebody asks me, I always recommend it because it’s a really good thing to have.

The issue started with the fact that my Whirlpool wasn’t working, and we figured it was the GFI. The tech helped me locate the GFI and it was broken, so he fixed it. The Whirlpool started working after that. From my experiences off of AHS, their website is very good because I can find the problem very specific. Once I’ve put the claim on the website, I normally get a call from a technician or a contractor within 24 hours, and that’s wonderful. I get some kind of contact. Usually, the problem was resolved within the week unless it’s something big like the microwave issue. That one took a longer time. But they are very quick to resolve. My experience has been very positive.

I like the idea that they respond and they do what they can to try to rectify what’s going on. Their contractor managed to fix an old garage door. My husband passed and it was wreaking havoc on my back because I had to get out of the car, come in the house and raise the garage door up. American Home Shield covered it and for the time being, I can push a button and open my garage door. I’m here by myself, so that’s important to be able to just come in and garage door down and I’m safely in the house.

I had issues with both of my toilets. One was not holding water and the other one wouldn't let me flush. I called through automated service through American Home Shield. I told them that I needed to make a claim. It was all recording and I told them two toilets. Somebody called me back and that's when they issued me Home Choice Services. They told me that was gonna be the company and gave me their number and told me I could either call them or they said somebody from the company will call me. Home Choice did a good job. The tech was very quick and very knowledgeable. He came in, he knew exactly what the problem was for each toilet, and got the things off his truck and fixed one and then went in there and fixed the other one. He was very efficient. I haven't had any problem with both toilets. I was satisfied.

We continued with the American Home Shield contract we were given and changed it to our name. We've been with them for a couple of months and their contractors have been good. When D & S Plumbing was sent out, they were able to fix the problem although it was a bigger problem and was more like a state fee issue.

Everything is good so far and I’m glad I have this service. In fact, I would recommend people who have a new house to get this warranty because American Home Shield covers a lot of good stuff. We had a claim with Patriot Plumbing and it was good. It was very fast. They came right away to fix the problem and I thank them for that. They tried to unblock the toilet and everything has been working fine since then. The technician was very professional and nice too. He did a great job on the work.

Submitting the claim was very simple. Even if it was my first time, I went online, put it in, done. The only suggestion I have is that when I submitted the claim, it was a little confusing from the point of the response I got back from the webpage said, “Here’s your mechanical guy. We’ve contacted him. You may wanna call him to set up an appointment.” It was very confusing as to whether I needed to call him or the contractor will call me right away because by the time I got around, I figured, “Oh, I’ll call on Monday. What’s the point in calling on a weekend anyway and he’s never gonna call back?” It was like, “I submitted the claim, do I have to call?” It should say, “We submitted the claim, he will be calling with you in 24 hours.” Other than that, the claim was very easy to put on the webpage.

American Home Shield have sent good contractors. They're fast. I had one problem at home, and they came out and did it that day. So, it was awesome. I've been with AHS for two years and I've had a great experience with them.

AHS is honest about their service. Although I had issues with people they sent out before, they remedied that. Everything they said they would do, they’ve done for me if I needed it. When I had issues with the heating element, De Hart Plumbing got it fixed. I had two different technicians and both of them were great. They needed to order a part, so they patched it up to where it would work. Then when the part came, they came and replaced the part. I’m very satisfied with the service. They were God-sent.

We had a couple of bad experiences with trying to get repair people. Unfortunately, there are people who want to rip you off and tell you there’s more wrong than there actually is. We went with American Home Shield because we figured everything would be under contract. They would be sending people and we wouldn't have to worry about finding someone. We've been with them since 2016 and we've been very happy with them and with everyone that they have sent. Our experience has been great. They've been very good. We feel very comfortable and we don’t worry about things breaking. AHS gives us a very good feeling of being protected. When our AC was not cooling, I called AHS and the process was automated which was fine. It was very straightforward and I had no problem. Integrity Air Conditioning was assigned to our case and they were terrific. The AC fan was broken and it was replaced. It has been perfect since then.

When the lights and fixtures in one of the bathrooms lost power, submitting my claim for it was very simple. I just did it online and AHS gave me the number to call. I called the number and scheduled for the contractor to come out. They came out when they said and everything worked out great.

I had two things going on at the same time. The first issue was on the heating and the tech that AHS sent out did a very good job. He was very professional and clean. When he came in, my grandson, who lives in the basement, showed him what the problem was. The tech realized the problem and fixed it for us. It’s an old furnace and it didn’t take him that long to fix it. It wasn’t that big a deal as it was just a switch on the gas furnace, but I appreciated his service.

We use AHS to take care of our rental property. ‘Cause it's easier for us to call and file a claim and have somebody go look at it than it is for me to run over every time that something happens. When we've had to file a claim, it's been pretty responsive in getting somebody out there to look at something and get it done. Precision Engineering came out to look at the AC at one of my rental properties and it turned out it was an electrical issue, and I don't know why they couldn’t fix it, but the GFI outlet had tripped and they couldn’t reset it. So, they basically came out, looked at it and didn’t do anything. But I submitted that claim online to AHS and it's been fine any time we've had to use the website.

A few years back, American Home Shield changed their protocol a bit, where they send someone out to diagnose the problem and then they send somebody else out. So it takes two appointments, somebody to diagnose and someone to repair. But it used to be that they did everything in one shot, and for those of us that work, that was very, very convenient. The two appointments by the new protocol is somewhat cumbersome. If the person tells you exactly what they think is wrong, they could by-pass the diagnosis and just have a repairman come out and fix it that day in one visit, rather than two visits. But their contractors have been fine.

AHS is better than the people we had before. Recently, our oven wasn’t keeping the right temperature and we submitted a claim with them. After a couple of days, a tech from Silver Star came out. He was really good and since repair, the oven seems to be doing better.

I had three different calls and two of those were for plumbing. Sirius came out for both cases and they were wonderful. The tech was fantastic. It was good all the way around. One issue was a stopped pipe and one was a spout on my bathtub. They found excellent and very quick solutions for both. So it was great. I’m pretty satisfied with Home Shield.

I was set up on a month to month program. When I stopped it they continued to call for renewal.. Im ok with that but they continued to bill me for months after I stopped payment... And I didnt know that until I started getting calls and letters from a collection agency. Saying that I owed them money... This is now on my credit report.

AHS turned down paying for my toilet floor flange replacement, saying that the damage was not due to normal wear and tear. Two plumbers that worked on it said that damage was due to flange just being old and worn out. AHS needs to reimburse me $450, which is what I ended up paying to have it fixed.

We purchased a home warranty for our home. Our furnace went out and we contacted customer service and they sent out someone to look at it. The furnace was older and was unable to keep the house warm in winter. AHS sent out a contractor who was unable to fix the issue. They sent out another contractor who could not fix the issue. They sent out a 3rd contractor who said our issue was that the furnace was dirty and that was the problem. They finally sent out a 4th contractor who said we needed a new furnace. The furnace was 16 years old. During all of this back and forth we had our own HVAC person come in to look....he said it needed to be replaced.

2-9-2020, sent AHS online service request for leaking pipe. 2-10-2020, plumber called would come out to house on 2-12-2020. 2-12-2020, plumber cut 2 small holes in drywall to see under tub for leak. Plumber said either tub needs to come out or pine wood ceiling in shower below tub needs removal to fix leak. 2-17-2020, plumber emailed me an estimate of $1857.45 to cut through bathroom tile to have better access to leak and to replace tile. This was my cost. The repair for leak was estimated at $900.00 this was AHS cost.

I had a claim for a bathtub shower drain. I cleared it before the tech came, but because I have tenants, I wanted to make sure that it was absolutely clear and I wasn't just pushing it down the line. When the tech came, he was friendly and professional. He was on time. Everything went great. I use American Home Shield a lot but I'm often frustrated with them. I had a call for service on one of my properties last May. The technician was supposed to come back and some parts never came back. My tenant didn't tell me right away that they didn't come back, and then by that time, the contractor was no longer working with American Home Shield. It took me several calls to American Home Shield to get it resolved. I told them to send somebody back out and they were still trying to figure out what parts were needed, so I told them to send somebody else out and figure it out. The contractor is supposed to come out this Friday to that property.

We’ve had a few houses with AHS for three years, and they usually are pretty good about fixing stuff. Everything with the claims submission is easy. The only thing that they have a problem with, and I’ve tried to get it resolved but now it’s seven months in, is there’s a charge on our account that says I have a past due balance but I still have monthly pulled every month via my credit card. So I’ve asked them eight times, “How come I have a past due balance if you guys bill me every month? And it’s on auto draft.”

I’ve been in my home for 10 years. So, I changed everything, roofing, to the appliances. I got all new appliances and I was like I might as well get something to protect them. I usually see warranties and having my home, normally, something's gonna happen. So, I’d rather be on the safe side and not have nothing at all. And then, when I checked the research, they say AHS did well. So, I tried them out.

North Star Appliance Repair came out and did a wonderful job. They diagnosed the problem, replaced the pump and the seal. They left. It worked for one and a half loads, then it quit. And AHS sent them back out here, and they figured out what the problem was and took care of it. And it’s working perfectly. So far, AHS is doing a good job. We did have an issue with the water heater, where the contractors came out and the guy that brought it up to code damaged the roof. And they had to come back out and fix their foul-up. But, they did it, so everything’s cool. The contractors of AHS have been all nice. However, some of them are not premium contractors. The only thing that could make it better would be if they use, particularly, for the heat and air, some premium companies with great reputations that have been here a long time. But I’m very happy with what I’ve got.

Filing a claim online is easier for me. And usually, within a couple of days, we’ll get a call and then Sears would come out. They give you a four-hour window and although they are never early, they are never late. The guy who came for my refrigerator knew his stuff. He talked with us, showed us what was wrong and ordered the part, which came to our house. He then came back and put the part in. One time, AHS never got back to us for a repair person and we followed up with them. Otherwise, they’re usually pretty good.

Hayes Appliance was sent out to repair the dishwasher of my mother-in-law, and that was replaced. They did wonderful. But with the other claim which was happening at the same time, for the water heater, the first one that contacted me Justin Smith LLC never really showed up. He said he was going to, but he never did. We got a little confused because both claims were happening the same time. That’s why I tried to help my mother-in-law sort it out. The new contractor, Prime Plumbing, seems to be on the job and doing well.

The house drain to the sewer system was backing up. I submitted the claim online and I got a follow-up phone call shortly thereafter from Home Shield saying they're searching for businesses who's available. Then when they got a hold of that business, that business called asking if I was available that afternoon and I said I was. Forty-five minutes later, they called again saying they have a team that was finishing up early somewhere else and they can come sooner. They were very timely in their response. While they were there, I asked them to take a look at a leaky copper water pipe from the mainline to the rest of the house. They said it was an easy fix and it wasn't a big deal. They repaired it and I was ecstatic that they were able to take care of both problems. They were both in the same room too, which helped.

The contractor, W&W, asked me what was wrong and they told me to disregard the scheduling Home Shield put on there, and they said that they would contact me when they were ready to come out. Once they had an opening in their schedule a few days later, they texted me. They came over to check on the stove for a gas leak, but it appeared that the previous guy that was out from a different company had already fixed it even though he didn’t know he fixed it. So he ended up disassembling the bottom of it and putting them back together. When W&W came over, the guy confirmed that there wasn’t any leak on it.

I get tune-ups on my air conditioner in the springtime and in the fall. Then I got a newsletter from AHS saying that it was that time of year again for the spring tune-up. I called AHS and arranged with them to have somebody come out. Their representatives don’t speak English very well and are very hard to understand. They assigned Beaches to me. Apparently, they’re located on the other side of the state. They're over in Jacksonville and I’m over on the west coast in Hudson. But Beaches called me the same day, and the young lady said that they had somebody over here within the area that would be free in about 45 minutes and asked if it would be inconvenient if they'd come right over to do the service. It worked out perfectly. The guy was wonderful, very professional and polite. I would be proud to have him represent my company if I owned one. American Home Shield has been good. I’ve had them forever and they have always been so prompt.

Twice in the last six months, we've had to have our washing machine fixed. The deductible we paid was $107, which was more than halfway to buying a new machine. When the guy was here, he said we had an issue with the ball bearings. Then the last time, it was smelled like gas. It seemed like instead of just replacing it, AHS stretched it out. However, when we had our refrigerator replaced, we didn't have a problem going through that process. It was quick. But for some of the smaller stuff, we've had to call a couple of times.

I was with American Home Shield for about a year or two and then I dropped them. But, I regretted it and I'm glad I came back. I had a gas leak and their contractor had to shut it down for a while. They did everything well on it. They had a very professional work and the insurance covered just about everything. I'm very happy with the service. I like this warranty company because they are very well-informed. When you give them the information, they follow up right away. It doesn't take over 5 or 10 minutes to solve the problem. They contact the contractors right away and then they email me -- it is very professional. I was in the military for 30 years and they seem like they work in the military too. They do things by the standards and that is what I like. They are a very good company to work with. I had people already asking me about AHS and I've referred them to it. Even my son-in-law from Texas called me, so I referred him to them.

My gas stove is at least 10 years old and it was here when we purchased the condo. When I turned it on, it wasn’t igniting. I would not use it, so I had someone come out. The two gentlemen who came readjusted and cleaned it up. They were wonderful, kind and helpful. I was very pleased with them. Also, when we first moved in here, we had a carbon monoxide problem but didn’t know what it was. After the fireman got done, the contractor was out immediately. We've had AHS for a little over two years and have been very satisfied. The reps are really very nice.

The sump pump stopped pumping and I submitted the claim late in the evening, expecting to get a phone call the next day, but the person responded to me that evening and came out the next day. Everything was pretty seamless online. The only issue we've ever had was recently when our washer went out, but that had to deal with the part not being available and not being able to get a technician out that could work on a specific LG product. If it's something that's unique, they should ask for the right information so they could send the right person out the first time. It took about a month and a half to get our washer fixed. But that was the only time we experienced that. Everybody that came out did good work.

Submitting the claim online was an easy process, and the website was good. They then sent me an email to give me the phone number and who the company would be. Service Mechanical of Tidewater came out and said that they found the problem. They put in parts, but I had the same symptoms afterwards. I have a gas pack system, it is a heat and AC unit together, but it runs on gas whenever I need to burn it for heat. What happened was that it would stop heat and would blow cold air. So, the tech did not fully diagnose the problem. I was not there on the first trip, but I was there on the second one and so I spoke on that. The guy was very professional. Since they came out everything has been good. I had another claim with and the guy from a different company replaced the capacitor on the unit before. I've been with American Home Shield close to a year now, and I'm about to renew.

My nephew said great things about Home Shield so I thought I wanted to try it. The only complaint we have is my nephew never got his referral and I also never got mine. We were supposed to get $25 but we never did. That was all what my nephew talked about. But other than that, the tech from Sears was here on time and my son let him in. He put the part on and cleaned up whatever he messed up. He was good.

There was a misdiagnosis by the first company, where they said I needed a new well dug. Then, L&M came out and the tech found out it was the tank that had a hole or something inside the tank. It wasn't putting the pressure in it, so that triggered the pump. The pump itself was getting hot and shutting off and wasn't working properly, so that was changed as well.

We have a double oven and our top oven had locked itself shut. It ended up being the motor and at some point, it needed to be replaced. It was super easy to submit the claim and then the local company was in touch with us within 30 minutes or an hour. It was super quick. We had a schedule and then they came out. They looked at it and they had to order the part, and then came back a week later and replaced it. It all went really smooth.

The refrigerator wasn’t working and we submitted the claim on the internet over the weekend. Countrywide said the earliest they could get out was Wednesday afternoon. We weren’t gonna be home Wednesday, so they scheduled it for Thursday. Then their truck broke so the technician came out Friday afternoon. We didn’t get it fixed ‘til Friday but the technician was excellent. He knew his stuff and got it fixed. The refrigerator has been working fine since. A lot of times you think something’s covered by AHS but in the details, it’s not covered which is a little frustrating at times. But we've been with them for at least five years and we like submitting claims online. That’s definitely good.

We had a plumbing issue and M&Holmes HVAC came out. They were a fantastic and awesome group of people. They fixed the guest room's toilet. But then the master bedroom toilet kept doing that phantom flush and they had to come out two additional times. They were so apologetic and they did it in the evening when they knew I was home even though that was typically outside of their time frame. Everybody at AHS is incredibly polite and really great, especially if you get them on the phone and tell them what the situation is, literally, sometimes within an hour and here's the text. "This is the person that's gonna be coming out. They're gonna be calling soon to schedule the appointment." So far, I have not had any complications with them and have been very pleased.

We submitted a claim to AHS online and the next day, someone from Sears came out to fix our dishwasher. He did good job and talked my wife through everything he was doing. He offered to do a couple of extra things for us that we'd have to pay extra for but we weren't interested. I also had to fix what he did. He fixed our dishwasher but then he also repaired our drain line and something was not right. He just tied it and we couldn't get it to extend. I tried to fix it but then he took care of that as well. He ended up tying it to our little sprinkler hose. Now, our dishwasher is working.

We had American Home Shield in our other house for many years. We moved and the house came with another company, and then we switched over again to AHS. We've been with them for eight years but I’m not quite sure what location it goes to for help. It’s hard understanding the people. They're all very kind but when you're talking to somebody who isn’t extremely fluent in the American language or the accent's hard to understand, it makes you kinda think of it being outsourced to someplace else rather than the United States.

We heard the leaking from the expansion tank and when we checked it, we saw it dripping and then there was a pan that was built into the system that it was collecting in. We filed a claim online and their website worked great. I was told that I would hear from the contractor within 48 hours. They came out the very next morning and they did a great job.

Usually, I submit my claims online to AHS as I'm not much of a talker. I do everything there and their contractor shows up and fixes my issue. Then, I'm good to go. However, their scheduling system is a little weird. AHS's contractors just give me a day when they'll arrive and say that they'll be here from 11 to 3. That's a really big window and I have to be on standby during that time.

My dishwasher wasn’t cleaning the dishes. It wasn’t getting hot and it was getting like a white film on the dishes. So American Home Shield sent out one guy, he replaced a part, and it still didn’t work. They sent him out again, replaced another part, and then it still didn’t work. So then they sent Sears, and then Sears fixed it in a second because the first guy never hooked up my heating element. He didn’t hook it up to the hot water. It was done really quick but it took three times. But that’s not American Home Shield's fault. It was the person they sent out. American Home Shield responded really fast every time. I would recommend them. I just joined American Home about two months ago. I was with another company and it was absolutely horrible. Their response time was horrible, and I’m very impressed with American Home Shield as far as their response time.

We had American Home Shield in our old home for a little while but we ended up canceling it because we weren't getting any use out of it. Everything that would go wrong that we needed American Home Shield for, they would find some way to say it wasn’t covered. Then we decided to do a second try for this home and so far, everything has been great. Everything went smoothly with our appliance claim. The guy from Appliance Connect was very professional, on time and he explained everything very well. I would highly recommend them.

The sewage backed up and I had a clog. I filed a claim over the phone and the tech who helped me was very good. The contractor they sent out finished the job really fast. It took not even half an hour. I like that Home Shield covers everything and I can call them anytime.

I went online and submitted my request to have somebody come look at my refrigerator. It was totally dead and everything stunk to high heaven. American Home Shield got GE to come out and look at it, and the guy was really nice. He went through everything, and he had to replace the board. We went to do it but they don't make it anymore. So he said they would get me a new appliance. American Home Shield sent all the information. He sent it all in, and I got an email from American Home Shield and it said I have three options. They said I could go to Home Depot and I could pick and that they would replace the total appliance with another key appliance. But I wanted an upgraded appliance, so I told them that I didn't want the options.

Home Shield was what we got when we bought our house and then we decided to keep it because we were pleased with the service. Their website is very user-friendly. Home Shield gave a timeframe and they called pretty quick. CK Appliances then came out and fixed what was wrong with the hinge on the door of the refrigerator. They were very professional, fast and got it done really well. They fixed it perfectly. Everything works great. It improved things.

I just joined American Home Shield 60 days ago. I added it to my home and I have two policies with them. I was looking at the residential company and did research on AHS. I chose it in terms of the items they covered. Other companies did not cover some items. I was very impressed with High Priority Plumbing. Putting in a claim was simple. There was no complication and everything went well. The claim wasn’t as serious as I thought it was. I called and Jay the plumber came out two days later. I wish he would’ve came out faster, though. In my basement which is a finished basement, when I flushed the toilet, it did not flow. I was thinking it was because my ejection pump wasn’t ejecting the stuff to the main line. But the only thing the tech had to do was snake it out and it started working properly. It was an easy fix.

The heat would come on for a brief second and just cut off. I contacted American Home Shield and I spoke with more than one person at different times. I was given the name of the contractor and I was told that they would contact me. The contractor called the following morning and I also received a text from AHS stating that Myers had been assigned. I’m satisfied with the quality of work done so far. I’ve been with AHS since 2001 when I purchased the home. It came with a one-year warranty and I decided to continue with it. This is the first major service I’ve had and I was pleased with having the heating system replaced. American Home Shield paid for the majority of the work. I was told by someone else earlier that American Home Shield does not replace anything. So, I was pleased to find out that they do.

The ice machine on the fridge broke down. There's a little flap at the door that the part broke on it, so it couldn’t make ice. American Home Shield's website was really easy to use. It took me five minutes to file the claim. We got an email right away. We got called an hour after this claim went through from the company that came out. They were great. They were local. They came out based on their schedule. It was their schedule plus our schedule trying to match up. They had to order a part, so that took a little bit of time to wait, but that wasn’t a big deal. The fridge still worked but you couldn’t get ice out of the door.

I submitted a claim to AHS because the dryer was making so much racket, I could hardly stand around it. And the pulley was definitely worn out ‘cause I saw it when it came off. We’ve had some issues with it not running long enough because the temperature sensor has been giving some issues, and the contractor that came out said it's the dryer sheets, and I just said okay. But when they put claim they did, they did not change the belt, since the pulley was worn out. He didn't change it either. Everything's okay since he came out, except that it shuts off too early. Most of the time, I also gotta put it on maximum dry for a normal load. But I was very happy with the company’s response time. It was literally within just a few minutes, and they scheduled an appointment and were here within an hour when they were supposed to be. The technician was also pretty professional.

My stove igniter was out and MS Appliance came. I’ve had quite a few experiences with Home Shield and they seem to get the job done.

We had an electrical issue and the guy who came out was very professional and clean. He was very knowledgeable too. The issue was repaired and it only took him less than 30 minutes. If we needed repairs within the house, we can give AHS a phone call and they're on it. They’ll send someone out. I don’t have to look or try to find anyone. Plus, you don’t want anyone coming into your house that’s not certified and that’s protected. But there was an instance when there was a faucet that they had to order, they were a little slow in getting the parts back.

I used American Home Shield before the last time we bought a house and they did fine. So I got them again. They contractors did a good job.

ASAP fixed the toilet that was leaking at the bottom. I called American Home Shield to do my claim and I got the automated system as always. The guy that came out was very nice. He's got very good customer service. I'm very happy with AHS.

Home Shield pays for everything and submitting claims is easy. But I don’t understand the service charge upfront. Any time you submit a claim, it is gonna be $150. I don’t know what that go towards, but I’m also paying a monthly fee to them. When I first came on board with them, there was no service charge. They just started that service charge last year. I submitted a garage door claim online and I had to pay the service charge of $150. The warranty only covered the garage door opener and the tech from Garage Door and More installed two springs and put the cable back up. He charged me close to $500. We had to pay it because we couldn’t get the garage door open.

My dryer and oven were not heating. The service scheduling was a little challenging, but that was partly because of me and my schedule. I work downtown full time. So it took us four or five days to get somebody out, but the tech came. He showed up on time and fixed all the problems. He met my housekeeper and I asked that he give me a call before he left and he did. He said he got everything working. I got home that night and everything was working. They were very nice. This is the first time I've ever had such a positive easy experience with American Home Shield. They often deny coverage. I was about to cancel my warranty. But I thought I was gonna give them one more shot with this last issue and they resolved it to my satisfaction. So I haven't cancelled, but generally, they decline coverage, and I don't always have the energy or the time to fight it.

The door sensor on the microwave stopped working and apparently, it was attached to the motherboard that wasn’t available any longer. It was a combination unit, so American Home Shield replaced both of them. It took a little more than a week for someone to come out after I made the claim. It was quick and I feel good about AHS right now. I felt bad before this thing happened. I’ve been a customer for at least four years and I had an air conditioner that when I was having trouble with, I could barely get anybody to even call me back. I kept paying service fees and the contractors kept coming and saying that there was nothing wrong. I ended up having to replace the air conditioner myself.

SoCal Appliance came out within two days from submitting the claim to fix the washer. The washer is working great now. The technician has come out to my house twice and we have received great service from SoCal. I'm gonna request them more often. I usually submit claims with American Home Shield online and they've been good, so far.

Sandpoint Garage Doors came when they said they were gonna be there, fixed the issue, and they were in and out. Everything was good with American Home Shield. I've had them for 10 years.

I had a plumbing issue and AHS sent out Rooter Express to fix it. Everything went well and the tech who came out was good. His name was Michael and he was really nice. He always had an answer to a question I asked or anything that I needed to know. So far, the coverage on my warranty has been good, too. But it’s kind of rough to pay 50 something dollars every month right now since I'm out of work. Also, I didn't even know it went up until a year ago because it started out with 40 something dollars and I didn't know why it went up. Then, if I need something, I have to pay that $100 and that's kind of rough, too. If somebody is out of work, AHS should lower the price.

Max Air Heating and Cooling came out. Installation was good and everything was fine. The tech boys did really well. I had R22 and it was gonna be $1,000 to recharge it and replace the leaky valve. So they told me there was an upgrade through AHS and I said let me find out about it. They got an upgrade but AHS didn’t pay anything on it. So I paid for the whole thing. I wasn’t really happy about that but under the situation, I was not going to put money in the old system and have to do it again, and then you would finally have to replace it anyway with an R410 unit, so I just went ahead and did it and bit the bullet. I've had AHS for 20 years now and I’ve always got a good response from them, except for this time. I'd hoped that there would be some help as far as the cost went but other than that, they’ve been good for us.

A lot of times things happen after hours and it’s easier to file a claim online, plus I can check the contractors at work. They have been very professional and timely. They get in, do their work and follow up if need be, and it seems like everything’s worked out fine so far. My claim for the garage door opener went well. It turned out not to be the garage door opener but the actual outlet. The tech was very thorough and did a great job.

I got online and requested the service because the cartridge in the master bedroom shower wasn't mixing properly. Lubbock A-1 Plumbing called me back within a few hours after I submitted the claim and we scheduled for an appointment a week later and it was more convenient for me. The guy showed up when he was supposed to and the whole job took less than 30 minutes to get together. He repaired it and left, and that was pretty much the whole thing. It was really quick.

Amtec Services came out for a washing machine repair. The agitator broke and they had to replace it. The technician was fast. He did a great job and was very efficient. He recognized the problem and took care of it. He reviewed it, then he went back and had it taken care of, and then he ordered a part, came back and put it in in about five days’ difference. We are now washing clothes again. We also had AHS look at our AC unit and everything went fine.

Integrity Appliance went to my rental property and they repaired a dishwasher and a refrigerator. It was quick and they got them working within a day. I like AHS and I only had to use them once so far and it's good.

My electric garage door was not opening, so I called American Home Shield which in turn called Cornerstone Electric Door. The lady at that company set up a date as to when they could come out to fix the garage. One part of the unit was tripped and they had to replace it with a new part in order for it to grab on and hold to the door, and for it to open it and shut it. The contractors were very polite and persistent. They did the job in a timely and professional manner -- it didn’t take them longer than 30 minutes. They were excellent.

Our last few experiences with American Home Shield have been very negative, so we are gonna finish our contract with them. We built our house and then got AHS after our builder warranty expired after five years. So we've been with them for eight years. As of the past two years, the people that they sent out were horrible. When I get the text notification as to whom they've assigned my issue to, I now know that I need to get on to Google and read their reviews so I'm mentally prepared for what's about to happen.

Things are good with American Home Shield. I filed a claim through the website once and then they assigned me someone. But that company called and said they didn't do these kind of refrigerators so Home Shield assigned me to something else. The people who came out were from Gen Tech Appliance Repairs and they did a good job. My refrigerator wasn’t working and they said the motherboard was out. They replaced it and everything is working great now. They came out twice though. It was one problem but they had to come out and find out what they needed first then they got the part. Then when the part came in, they had to come physically fix it.

We have problems with a manor hotel type air conditioner heater unit in the bonus room. We had been working with American Home Shield for over two weeks. They sent three different technicians out and when they got out there, they told us that they don't work on these units. They do HVAC but they don't work on units where when you go in, it fits under a window. I have a tenant in that house so I called a man myself and told him to give me a list of people who are certified to work on this in the natural area. So they did, and I called American Home Shield and told them that they had three chances and it's a child's bedroom and it was cold there so we had to get it fixed. Plus they had the tornado the night before. This guy was very attentive and he did go through the list to match someone to the people that I suggested that is covered and sent them out.

Overall, the contractors have been very good. I like that they have been out very quickly. When I called American Home Shield to try to change contractors because there was a slight issue with one of them that wasn’t getting the issue identified properly, they were able to immediately get me someone else who was very responsive. I had positive results with them. I had to use them multiple times in just a few-week time period for different issues, and they were able to resolve all the issues timely and very well. I’ve been with them approximately six to eight months, but before that, I did some homework online. They had relatively good reviews, and their pricing was competitive, so for what I was getting, I thought I was getting my money’s worth.

I had been working with AHS to repair my refrigerator since Thanksgiving. Three companies were out to my house 6 times to work on the repair. The first company did the normal fix for the problem. They ordered the parts but the repair did not work. The second company asked me what the first company did. They did nothing. The third company worked hard to repair it. Took it apart. Ordered parts. It did not work. All this time I needed to use my steam cleaner to melt the ice that blocked the vent twice a week.

T & J Investments doesn't actually do the electrical. They call another place and ask them to do the work for them ‘cause I can't get ahold of them at all. They get a little bit of money and then pay the other people. The electrician they got was supposed to replace a breaker and instead of replacing the breaker, they took the breaker out of my panel and wired it to another breaker which caused the other breaker to blow.

Stay away from this company, they do not take your concerns seriously. They Never will call you back when they promise, they will not give you information that allows you to make a decision about repairs that our important. They do not allow you to talk to a supervisor about your concerns nor have a telephone number to provide to talk to anyone else. This company might be on business but they are a complete JOKE, unreliable, do not Trust what you hear. Will never renew with them.

I've been with American Home Shield for a few years, and it’s a gamble. I’m insuring against a big loss. The latest time I used it, I would’ve been better off to call for a regular service call. That ended up costing me extra money, but I know that’s how it works. The contract was bad. It was 125 bucks for the guy to show up. I thought I might need a replacement, and he didn’t replace anything even though I would’ve liked to replace it. If I just called a regular service company, it would’ve been like 90 bucks. But overall, the contractors were great and very responsive. They called same day and set up an appointment, and the guy was here the next day. So, it was really good.

American Home Shield has been really helpful. Since I've had them, I used them a total of three or four times and each time, they delivered. I pretty much do claims online for the most part. The fastest someone came out for a claim was a day and the longest was maybe two days. When Eli Electric was sent out to repair an electrical outlet, everything went well. I showed the tech what the problem was, he fixed it, and he was on his way.

Atmos Energy replaced a gas line and my central heat or furnace is in the attic. They explained to me that the strong burst of air when they turned the gas back on caused one of the valves to not close properly in the heating unit. They turned the gas off and said that it shouldn't be turned back on until it was repaired. I called American Home Shield and the technician came out and I haven't had another minute's problem. He made doubly sure about how he cleaned his shoes before he came in. So, I was very pleased with the service that I got from this young man. Every time I have called AHS, I have received very courteous care. I've only had to have them out when the Freon was low in my air conditioning unit and once, they replaced the thermocouple on my hot water heater, and then this time. So, I've had it a long time and I've only had to use it three times. I've been very fortunate.

Overall, I’m happy with American Home Shield. The service that I’ve got from them on the few times that I had to use them has been good. Only once did I have a company that was sent out that I didn’t think was up to par. But they had to order parts, and they sent new people out and took care of it.

AHS looked like it was very comparable to other companies on the package. I knew that I needed to get the house rekeyed and that I was gonna have that service call to begin with right away. I was rushed and had to pick something. So I said, “Let’s just do AHS.” The contractor communicated very well. When there was a traffic issue, he let me know that he was caught in traffic. He was only a couple of minutes late and it was well within the window we had set, but he let me know anyways. He was very courteous and got the job done right.

The heating unit wasn’t kicking in correctly and Piedmont Mechanical Contractors told us what day and what time the tech would be here. They also told us when he was en route so we were here to make sure we were able to let him in and get the work done. The young man came in, diagnosed the problem well, and fixed the problem and left. It was really cold down here on the bottom unit, but once he came in and repaired it, it’s working back to normal.

When I had another stoppage, the contractor saw that it wasn’t coming from the side I thought it was coming from. It was coming from the yard to the street, which was the same place it was clogged up the first time. It didn’t take them long to unclog it. They didn't even come prepared to utilize the 100 feet snake that AHS paid for. They only had 80 feet and were still able to use less than 80 feet to unclog the problem. We ran the water and made sure it was flowing and going through the pipes. I asked them if they could determine what the clog was, but they said no. They only knew that they hit something and that the snake cleared it out. It wasn’t from the toilet like I thought and was probably from the kitchen side.

I started out with American Home Shield when the deductible was $45 or $50, and that has been a long time ago. Most recently, I had a claim for my heating and everything went fantastic. I got same day service. I have my brother in here, he’s 81 and I’m 69, so we needed heat. I was very well-pleased with the service. And the technician from J&S All Tech that came in was fantastic and very professional. He said the radiators were getting hot. Everything has worked out fine.

The washer was leaking water and ARC came out. The tech had to go pick up a part and he did the repair in one visit. I've used American Home Shield twice and they have been fine so far. I call over the phone when I submit claims and the customer service is good, although they could lower their $75 co-pay. Three of my friends have AHS as well and they've liked it. They haven’t had any challenges with it either.

I submitted a claim to AHS because the ice maker was not working. And the clapper in the cube thing had been broken. And those were the main things. I called AHS and the rep I spoke with was fine. The contractor that came out was exceptionally good as well. Everything was fine when he came over. So far, my experience with AHS is good.

This is the second year we’ve had American Home Shield and we had to get this whole house livable. They've been good so far. With our recent claim with heating, the tech from Ace Air Conditioning and Heating came out. He had to order parts and it all worked well. He was a real nice man and seemed trustworthy. I can tell he’s a Christian and he tries to be polite.

I like AHS's professionalism and that they are convenient. They are also easier to deal with. I've had it for about five years on different properties and at one point, I switched to another company, but I hated it. I had to cancel that contract and I went back to AHS. When I had a stoppage on the secondary bathroom's toilet, I liked the guy who came. He was really professional and came out on the same day I filed the claim. I was really surprised and happy. He spent a couple of hours and fixed everything on the same day.

I previously submitted a claim with Home Shield for the microwave and it went well. However, Home Shield always gives you something similar to what you got in your house, but it won't be the exact one. The color might be off, which is fine, but it's supposed to be something close to what you have if they have to replace the item. Like for the microwave, they did a good job with that. When my microwave went out and they couldn't figure out what was wrong with it, they gave a new one. And the guys came, they put it in, no problem. The microwave is similar to what I had because you're never gonna get the exact same thing, but they tried to get close to what I had.

The seller of our house provided AHS as part of our closing deal and I’m glad they did that because they were horrible after looking at stuff. But the coverage turned out to be fine. Our claim went really well. The contractor was able to figure out what the problem was and fixed other issues, and got it relatively quickly. There was a loose socket in one wall that was shorting out the other sockets that were connected to it and she figured it out and found the loose socket. Everything is working now.

I’m satisfied with my claim experience with American Home Shield on a plumbing issue. Everything was repaired. The contractor from All Hours was superb, on time, and did the work in a timely manner. He left everything clean.

My son was here when A & A Heating & Cooling came and he said they fixed it in no time. They’ve been super nice. I used them one other time but it wasn't the best because the pipes in the wall needed replacement. It was right after I moved in and water went everywhere. They opened it up. They were saying that somebody had messed with it, so they couldn’t fix it. But nobody had messed with it at all. So we replaced the pipes. Overall, AHS has been great. This is my second year with them. You just call them or go to the website and submit a claim and it’s done.

The opener was not working and the technician was very prompt. He was good and he fixed it. He told me to give him a call if I had any questions. I had somebody come and fix my dishwasher, and he was good too. I'm very happy with American Home Shield.

The tech from On Time Plumbing & Heating got our plumbing issue fixed. He knew what he was doing, showed me what the issue was, and did everything. I was comfortable with him and I would like to have him next time if I had a problem. American Home Shield has fixed stuff for us before and we are comfortable with them too.

The tech came the very next day when I submitted a claim. He could’ve been in his mid to late 20s, but he was very thorough and did a good job. The heating and air unit was on the roof and he repaired the heating part of it. He replaced a fan motor and something else. I was really happy with him. We’ve always been very happy with American Home Shield. We have them on another two properties and it has been more than 10 years.

We've been with American Home Shield for a couple of weeks before the dishwasher went out. It wasn’t draining or working at all. Unitech Appliance Service came out and the guy was very knowledgeable. He was a very nice man too. When he got in there, he looked at the diagram of the dishwasher then he checked it out and he knew exactly what it needed. He said sometimes it takes up to two weeks but he came back within five days and fixed it to my satisfaction. There was no problem at all so he did a very good job.

In the beginning, I had a problem because there were three items that needed to be looked at. The first one that came from Sears was a big guy and he really didn’t look at the whole dryer. He changed a little pad and that was not good. Then, we found out that things didn’t work and that was when I called again. This nice guy came and he looked at my refrigerator. He explained in a nice way that whenever the ice would get stuck, we just throw away the part that was stuck. If we don't use the ice all the time, that will happen. Then, water was running under the washer and he said that we had to keep an eye on that. But he said the dryer had to be replaced. Within days, we had a new dryer. It was really quick and amazing. I was so surprised.

I’ve used the online platform a couple of times and it was good. I recently submitted a claim for a leaking toilet. American Home Shield said they’d call within 24 hours to schedule then the contractors and I figured out a date that worked for us. They came out yesterday and fixed it. I've used them twice, and it has been great.

When I flush the toilet, it would stop up the sink. I submitted a claim over the phone to AHS for it and the rep I spoke with was good. The technician came out the same day and he was really good. Everything's good since the repair. I like the convenience of AHS. They also respond quickly and it's a great company to have.

My refrigerator was leaking and my husband pulled back to make sure it wasn't in the wall. It wasn't. There was a problem somewhere in the freezer and something had frozen over. I called AHS and everything was great. They sent somebody out quickly and I really liked the person that they sent out. He did an excellent job. He fixed it. AHS is a great item to have especially when you buy a house and you're not sure what's good and what's bad.

We were having issues with our microwave and American Home Shield sent people out for it. They replaced the microwave altogether. The people that came out were really professional. But the installers came from a different company and they were not too professional. Other than that, the claim went really well. We've been with our warranty company for about a year now.

When I looked for home insurance AHS was the quickest to respond. I also have friends who told me that they are pleased with AHS so I got it. Things have gone very quickly and smoothly with my claims. The house is rented and recently Eco-Pro came out and my renter said that they have been very pleased and the problem was solved. So I’m pleased too, since I am the one who's paying.

My A/C froze up and it wasn’t defrosting. I did the claim online to American Home Shield and it said to expect the contractors in the next 24 hours. The technician called me back, and he came and fixed a couple of things on it within 10 hours.

When I had water in my ducts, the contractor AHS sent looked at it, put his cameras down in one of the vents and took a picture. He said that there are holes in it and that it was from being old. It was the original duct system that has been in my house. I paid the guy $100. He gave me a report and explained it. It was rotting. However, AHS said that it was an act of god and didn’t wanna cover it. I have mold growing around the windows and they don't care. I paid for a problem, but they passed the buck and didn't help me.

Our washer wouldn't go on all the time and we had to play with it to get it working. I went online and submitted a service request with AHS. After two days, a tech from GE Appliances came out and checked it. He tried to get the part but the parts were discontinued for that model. So, he called American Home Shield and because they couldn't get the part, they're replacing the whole thing. The tech was here on Monday and he ordered it but we haven't heard from anybody yet. Still, I was very pleased with the representative. He did his job and he was pleasant, so I was happy. I was also very pleased with AHS.

There was nasty sewage and muck coming out of the master’s shower drain and the plumber had to go clear the sewer line. They said it wasn’t covered by American Home Shield, so it was an unexpected cost, but we needed it fixed. When I submitted online, I couldn’t get the right issue on there, which was water was coming up out of the shower drain. The vendor charged me another 175 bucks and from the time the claim was made to getting out, it took four days or longer. Other than that, my mother said they were professional, courteous and great. They fixed the problem.

When I first got the home, I was with 2-10. Then, I left them and I've been with American Home Shield going on three years now. I've been happy with them. Recently, I called in a claim for my microwave and Pyke Appliance Repair came out. They ordered parts and I dealt with them for two weeks, but the problem was not resolved. Then, a guy from Sears came out. But he did not fix it and instead, put in a request for me to have it replaced. Then, there was a problem with Sears contacting me because they were calling my old number, but they were texting me on my new number. A week ago, when they were supposed to be coming out, I got a text message saying that I had been rescheduled. So, I got online and asked what happened. They said they were trying to contact me at my old number but I told them that the number they were texting me from is the correct number. So then, we rescheduled.

When the house was built, the furnace and flashing on the flue wasn't installed properly. The water got down in there and rusted the body of the furnace. Sevier Climate Control came and installed a new one yesterday. They were efficient and professional. The guy named Craig was very informative. Then there was a problem with the AC. Craig came out last night from his home and corrected the problem, which happened to be a wire that wasn’t connected. There was a previous incident where the contractor had to rewire the AC but left all wires there. The guy that installed it thought the old wire was rewired, but it wasn’t. When Craig came out, he discovered the problem and corrected it expeditiously. He also explained to me what was going on. AHS is a good deal for me. It saves a gang of money and the experiences we’ve had with them have all been positive.

This is the second full year I'm with AHS. I got my home and it came with the warranty, so I decided to renew it. Doing a claim with AHS has been super simple through the website. I’ve done it multiple times and I haven’t had an issue with it. When my fridge was having a problem they had to order a part. It will take a few days, so I did some chat online and then I spoke with a representative.

I had a problem with the upper part of my oven not working, and American Home Shield sent an appliance group out at first. They were young guys and they kept scratching their heads saying, “We’ve never seen this before.” They tried to say it was an electrical problem and that it was something with my breaker. But I have an oven that has a top oven and a bottom oven and the stove top. Everything worked on that oven, except the top oven, so I kept saying that it was an oven issue. I told them that my breaker box is a whole separate thing and that was not what I called on. But American Home Shield then sent out an electrician to look at an electrical issue, which then he said that there is a breaker back there that needed attention. But, again, it was not related to the original issue I had submitted, which was an oven issue.

The technicians that AHS sent for our oven were great. They took care of it the same day. They did a great job and it's been all great since then. I was very satisfied.

You call American Home Shield and they get in touch with you right away. A couple of days ago, the contractor came to fix the garbage disposal unit and he did something with the plugs. He didn't do anything with the garbage disposal unit and he said it looked like it was something electrical.

I like the flat-rate repair service, and that if things go wrong and you pay one price and they fix it. My garbage disposal died and the plumber came out and replaced my garbage disposal and then installed everything up to code because my sink and the underdressing of my sink was not up to code. So we took care of all of that and went on his way. It took him a couple of hours but I'm very satisfied with the work. I did the claim online on a Friday and I had repair on a Monday. Everything was easy, and AHS did what it needed to do.

I've filed claims online and via the automated system and it's always easy. It takes longer for the computer to boot up than it does for the process. One time, I had a leak from the overflow valve on top of the hot water tank. There's a tube that comes out and goes to the floor in case there's an issue and it was dripping from that. I called that in on a Saturday morning to American Home Shield. We live in a small community, so I knew Gash, the contractor, wouldn’t respond to me until Monday morning, but that was fine. There was no reason to call their after-hours number. They responded to me on Monday and fixed it that afternoon.

When we first bought the house, they had a plan with American Home Shield and we first used them seven years ago when our air conditioner went out in the middle of summer. It took a month before they finally got out there and replaced the unit with a cheaper Chinese model. We then did away with Home Shield for a couple of years. We had to replace a furnace recently, and I said it was time to get back on. We also did a request online because the control panel of our dishwasher kept blinking. The reset kept coming on, but every time we reset it, it wouldn’t work. The vendor came out, looked at it, and said that it need to be replaced. Now, with the dishwasher, I could go and pick the one I wanted, so it seems they’ve gotten better.

We had two claims at the time and when I called American Home Shield, I went through the automated system. The door wouldn’t go up and down and the claim for that went fine. We didn’t have any issues at all. The technician made a few adjustments on the machine and it’s working properly now. On the other hand, the people who fixed the stove just showed up and knocked on the door without an appointment. Luckily, I was home at the time. We’re still in the process of getting the stove fixed. The part is on order and the technicians were supposed to come out Friday. Then, they called about 20 minutes ago and begged off to come on Monday instead, and I let them do it.

River City Appliance's communication was good. I called the service on my appliance because I was wondering if anything could be done about it. It was like, "We're either gonna have to replace this thing or maybe fix it myself," but I got American Home Shield, so I thought I'd try, and it turned out really well. River City was saying how old it was and they were able to find the part that was needed that I probably wouldn't have been able to find myself. It was just a simple part. After kinda seeing how he did the fix, it was like, "I kinda figured that's how it was," but not having any experience with fixing something like that, I didn't wanna really do it myself. So, it was easier to call and see if they could take care of it, and the guy totally could.

In the four years I've been with American Home Shield, they were not just professional, but they were helpful and timely as well. The contractors where they farm out the jobs to have been excellent, not only just texting and making sure that everything is fine, but doing the work too. They keep you abreast with the work, so it's all around a very professional experience. The last vendor I had was great to communicate when they were coming or what they were doing. They did a great job.

The water pump on my well went out and I called the claim in. It was good dealing with the AHS reps and we were told to expect the contractors out within 24 hours. The contractors called before the two hours were up. They replaced the part of the motor, the well pump and the fans. There was one minor problem. It was leaking, but they came right back out and took care of it. We've had AHS for 10 years and it's an older home. I knew things were gonna be breaking down.

We've had good luck all the time with American Home Shield. We've had it for three years now.

Our lights went out and the issue was the light switch. We have all these track lights in our living room and family room and they weren’t going on. We have two-way switches. So, the tech from RYC Electrical who came out replaced the switches and it was fine. He came right away. That was really fast. AHS has saved us a lot of money so we're glad we did it.

AHS's contractors were knowledgeable, professional, on time, and courteous. They got the job done quickly. I don’t like to play games with the pricing structure so what I typically do is I don’t automatically renew. I pick up the phone, I call and say that either give me a good price and I’m gonna stay with AHS or I’m gonna leave. They end up giving me a good price, which is slightly lower than what I get in the mailer that says that it was time to renew. I don’t like that in any company and prefer transparency.

The door on the oven wasn’t opening on the right side. The little lever was broken. I called American Home Shield and spoke to a live person to be sure it was covered. The person was fine. I was told that within 24 hours, a company would be contacting me to set up an appointment. I’ve got an email confirmation and then someone called to set up the appointment. The oven works fine now.

The tech AHS sent from Optimum Appliance Repair was excellent. He found the problem which was that my contractor had left my hot water turned off. It cost me to find that out. He just went straight under the sink to check that which was the first thing he did.

AHS sent Advanced Heating & Air for our claim. The company is wonderful, and I appreciate Miss Alesa's help and support. They are really second family for us because they are so helpful and so respectful.

We were told that a tech would come out to reset our front door passcode for us. It would cost $75, when the tech came out he said he didn’t do that. We call back to get our refund. They took two weeks to respond back to us. “Listened to audio recordings” just to tell us that they don’t cover that kind of service to reset passcodes. When we called it was 3 of us who specifically said we just needed a passcode reset. We never said we needed a new lock or a replacement and the customer service rep assured us that we would be covered. All they did was send a tech out to do nothing and ripped us off $75 when they could’ve told us from the beginning they don’t cover that. Bad customer service they NEVER reached out to us after two weeks even after saying a supervisor would contact us.

They seek you on that they will cover hvac. When it comes down to it they wouldn’t cover the repairs to the unit like they said. When asking them about it they start rattling off different sections in their policy that they don’t cover. So instead of getting my hvac fixed under their warranty, which when I called and got the policy they told me it was covered, I got to spend about $2500 to fix it.

The heater was emitting a very burnt smell. We made a call with Home Shield and they assigned a technician from SBS-NC. He was out there the next day. He was very helpful and knowledgeable. He checked both the units up and down and there was a piece of paper that was burnt within the unit upstairs. That was emitting the smell. He got rid of that and the problem took care of itself. He also did mention that if there was an issue in the next week or so, he could report it under the same work order and to not do another claim. The only issue I've had with AHS is that we keep getting a past due notice from even though we are not past due. I've called them three times and they said the IT Department is working on it. Other than that, everything has been going great.

I submitted a claim online to AHS because my disposal had broken, it was leaking. Submitting it was quick. And the contractors were out there the next day. They did a good job and replaced it. I also had another issue with the refrigerator earlier this year and it was handled well too.

We made a geographical move from Redmond, Oregon to Hermiston, Oregon. With the home we sold in Redmond, we bought a contract for the buyer as a selling factor. So, when we came over and bought this house, we went, “You know what, we’re just gonna go ahead and, at least for a year, do a home warranty here.” And I’m glad we did because the motor in my heat pump went out. It was really great. We’re real happy with it. The fellow that came out got right on it and I’m real pleased. He was very prompt, very punctual, pretty good. I had a businessman here in town who I was talking to and he has an HVAC business. He said, “My experience with these home warranties is that they never produce what they say they're gonna produce. They never do what they say they're gonna do.” But he was definitely wrong in this case.

American Home Shield seems to be really good, especially in Dallas. I've had them for 20 years. The pool people here in Dallas are just wonderful. I had a pool problem that I caught with one of my cameras outside while I was in Florida. I went online and the company was out the next day. They sent me pictures and they had it fixed before I even got home. That’s how good they are. Also, our claim for an appliance issue went fine and the guy from Fleming was really good. He came when he said he would and did his job. He explained what he was doing and what he found out and it seemed to make sense.

Choice Electric Heating & Cooling came out for our heating claim. The first time, he wasn’t quite able to get it, but he put some new parts in it, and then it went again and then he came back out again and fixed it. He’s just a really nice guy and he really tried to do a good job, and that’s worked ever since. He was very professional and knew what he was doing. He was an electrical contractor and my father was, so we could talk a little bit and chat about things we knew. We’d call him in a heartbeat if we needed somebody like that. The coverage of our AHS warranty is great, as well.

My insurance is up for renewal next month and when I found out that my insurance didn’t cover everything, I upgraded it. But I could have been told sooner. I renewed twice and each time, I was never told about upgrading it for appliances. I didn’t have a total understanding of my contract and I didn’t do any kinda upgrades because I thought all those were in my contract. American Home Shield needs to give the whole spiel, tell people everything and what’s not covered so they would have a choice to have it covered or not, instead of leaving them in the blind and not knowing till after the fact.

Our hot water heater element had stopped working. I filed a claim to AHS and Home Choice Services came out in a couple of days. The tech just changed out the heating element and one other thing. It was done within an hour. It was very quick. It was great. I love American Home Shield. We bought the house like five years ago. We’ve had it since we bought the house. They have been awesome.

We were forced into buying American Home Shield because we were buying an older home. We tried to get the seller to cover the house for a year, but they wouldn’t do it, so we just went ahead and bought it through the title company. I am really liking them. This is the second time that I’ve called and I can’t wait to renew it just for peace of mind.

My door wasn't opening. So, I called American Home Shield and spoke to a live person. They were friendly and they messaged me within an hour, letting me know when the appointment was. AC Garage Door was sent out and they fixed the broken part. It's still not working appropriately, but that's not their fault. Overall, the experience is fine.