American Home Shield Reviews

Our experience with American Home Shield has been great. Although I’ve had a couple of problems with the vendors that they've sent out, those were resolved really quickly. Once, I had a company come to fix my A/C unit that didn’t have a ladder. It was bizarre to me. I called American Home Shield back and as I was waiting to schedule a visit, they already sent another vendor to deal with it. So they're really quick in dealing with issues like that.

We had American Home Shield when we first bought the house and kept it for a couple of years. I was really ecstatic that we could add it back. We’ve lived here for 15 years and we haven’t added it for about 12 years. When we saw that it was available to add back in, we did and it turned out to be absolutely fabulous. When the pool sweeper wouldn’t sweep the pool, we were getting lots of debris and we couldn’t get the pool clean. We didn’t know what was going on with it. It would run, but it wouldn’t move, so we called American Home Shield, although all the communication was online and we got emails.

We’ve been with American Home Shield since we bought the house in December. The seller paid for it and we've used it, and it’s fine. Overall they're at the top of the list.

I called in my hot water tank issue and I paid my deductible to AHS. I called it in for my tenant and explained to them that somebody would be out there. The tech did the diagnostics and said that the whole hot water heater needed to be replaced because it wasn’t something that could have been repaired. They had to remove the old one and they had to put in a new one. They also had to change some type of piping on it and after they did the piping, they were also gonna certify it because you gotta get it certified for the fire marshal. I approved that work to get done and once that work was done, my tenant was still not getting hot water.

The air conditioner started sputtering and there was obviously something wrong with it so we called American Home Shield. They sent Abbott and I was very pleased with the Abbott people. They determined that the unit was damaged so they tried to look around what might have damaged it. Since we had a roof installed, they determined it must have been down the roof. There was no proof but since they determined it was damaged, American Home Shield said that they wouldn’t be covering it because they only cover regular wear and tear. We called the roofer and he said it couldn’t have been him. He called McDonald, another AC company, who said that the unit wasn’t damaged and it was just old. We just need to add some freon and that will be done.

I filed an air conditioning claim over the phone and American Home Shield got somebody out the next day. We had a good rapport with the contractor, and so far, the AC has been pretty good. I've done other stuff in the past and I wasn’t happy with the previous home warranty companies that I had. This is the first time I'm feeling confident about a home warranty company.

I had an air conditioning problem and it was simple to navigate the American Home Shield website to file the claim online. Their response was good and the contractor came out and fixed the AC unit. It would've cost me a little more money to service it and it still works now. Everything is good.

American Home Shield is usually very prompt in getting somebody assigned to the work requirement, and those folks usually come out and do a pretty good job. The AHS website is pretty easy to navigate, and the reps have been very professional and I have been very pleased with them.

The air conditioning was not blowing cool air recently and I made a claim for it online. I called Ambient and they came right out on the same day. The tech was excellent and did a great job. He came in, took care of business and then left. Everything was very professional. Everything's going fine and I have no issues with AHS.

Our washing machine had a leak in the basin that was then leaking on to the transmission, so that was then leaking oil. I went to American Home Shield's mobile site to submit the claim and it was very easy. They sent a contractor that we've had before and they did great. The guy said that he was worried that he won't be able to find the transmission but he'd go and look for it. He found it, came back and replaced the transmission, but the washer was still leaking. He then realized that the basin was leaking and he had never seen a basin like that leaked before, so he replaced it which he had to get the replacement part from American Home Shield.

The water heater was overheating and it wouldn’t heat up. We had to have a hot water heater replaced so we filed an online claim with American Home Shield. I got a response pretty promptly. The first contractor came out and he wasn’t really sure what to do about it. He had never worked on this and what was wrong. So, he put in a request for a second opinion on what to do about it, and that was when Metro Supply came out. They determined why it was overheating and what needed to be done and it was resolved. Since then, the unit has been working fine. Both contractors were good and courteous, but Metro Supply was more experienced. I’d especially commend Metro Supply.

We were trying to get an air conditioner fixed back in May. The American Home Shield contractor came out and just added Freon to it which we paid for. Five weeks later, it was not cooling again so we called the same contractor. They came out and wanted to add some Freon again. They came so many times and how these men worked was repetitive. It was like they kept putting a band-aid on it and they wouldn't fix the problem. Finally, they said that they got to do a leak test. It was almost as though they were trying to just keep charging me. I'm not an air conditioner repair guy but if it was low on Freon five weeks later, I could see it was leaking. They came and said they were gonna do the leak test or change the evaporator coil but they had to submit a request to AHS to get this done. This was on a Wednesday and there was no urgency involved at all.

I had a backup stuck on me. It was a discharged line of our washer and I submitted a claim over the phone. American Home Shield had somebody out in about two days and the second time out to fix it, they were able to fix the problem. If someone asks about AHS, I would tell them to give AHS a try.

Our ceiling fan was the remote type and the remote receiver went out on it so we could no longer use it. I went online and submitted a claim to American Home Shield. I got a response within 48 hours. When their contractor, McClerklin’s Electrical Services, came out the first time, they said that they needed to replace a part. They ordered the part and came back three days later and got the fan fixed. AHS sent out very good and nice contractors. Since the repair, the fan has been performing sufficiently and to our liking. We asked for something that didn’t have a receiver and had a pull chain instead and they fixed it for us.

I like American Home Shield. When I file claims to AHS, I call and wait till I get to speak to someone and the reps are very nice. Once a claim is filed, a contractor contacts me no later than 24 hours. There was recently an issue with my AC. The contractor had one appointment before me and then, he came and then was gone within 15 minutes. He did a really good job on it. I've been with AHS for decades and there was only one time when AHS sent a bad guy out. I called and they said that he wouldn't come back here. However, to be able to call to get in and talk to somebody in service at AHS, I got to go through a lot of automated now. If they could cut down on that, that would be great.

One side of the house’s electricity wasn’t working and I called American Home Shield and they scheduled someone to come out that repaired it. I always call in and speak to a representative. They were very helpful. The rep I spoke with this time explained the process and gave me the tracking number and who was gonna come out and perform the service. Also, if the contractor didn’t contact me back within a certain number of hours, the rep gave me the number that I could contact them back to schedule myself and speak to see when someone was dispatched to come out. I also didn’t have to repeat myself. They did a good job.

You can trust American Home Shield and they're worth it. My air conditioning was not working when I turned it on. It was broke so I called American Home Shield and the claims representative was very professional. However, it took a long time to get a contractor because it was Saturday when I called and then they’re closed on Saturday. The contractor came to my home on Thursday and he was very good. The AC has been great since the repair. I just bought the home in June and it was not even two months when the air conditioning broke so having a warranty is really really valuable. I’d definitely renew next year.

VERY VERY VERY poor customer service, they lie with no problem. They know the call is recorded and still lie, you can't get a supervisor or anyone higher than a customer service rep. They put you on hold and hang up on you and never offer a callback. They try to find any reason not to cover your request for repair. I had an emergency A/C outage in 103 temp weather with an elderly lady in my home and they told me on a Friday night they didn't cover my A/C but still wanted me to pay $70 to have someone come out for service. Even with the FACT they didn't cover the item. Today is Aug 1st this has been since July 20th and I still can't get anyone on the phone with AHS to answer or reply to my request. I will be contacting the BBB!

I have had an AHS warranty contract on this home for over 9 years. I am on the automated payment plan. The previous owner also had an AHS warranty on the same property which was built in 1992. Both owners are Military service members. The Central heating unit is original to the home and is over 20 years old. My original contract and advertised claims stated that AHS will continue to fix the unit until it cannot be fix. A service request was made for the heating unit at the end of winter (lucky for us). This unit is over 20 years old. The subcontractor stated that the system is so old that parts will not be found. I have contacted AHS on 2 occasions to repair this unit in past years. In this case attempts have been made to locate the part and each time the incorrect part was sent to the subcontractor.

I requested a work order over the phone with an operator on July 18th, for plumbing issue. The plumber came to my home, but he could not fix the issues because the issues I reported was totally different from his notes provided by American Home Shield. I immediately called AHS and reported the issue and they verbalized that they would complete an investigation in regards to playing back the call with me and the operator before sending another vendor out. It was communicated that they would get back with me within 24 hours. It is now August 1st, and I have not heard from anyone. I am still having plumbing issues within my HOME! This service is the worse. I am rating them all zeros for a lack of professional, poor customer service and lack of service.

There was an issue with my toilet and my tub draining. I filed a claim for those with American Home Shield via phone and the contractor that they sent was an awesome professional. He was clean and he cleaned everything up that he touched and put on booties when coming in. He repaired the stuff well. There were no extra dings that he left behind. The toilet is better than it was the day it was installed. I also have one of those faucets where the end of the faucet pulls out as the little spray spout and the hose started to get a little bubble on it. He didn't repair that because it hadn't actually failed yet. He couldn't repair it unless it was a failure.

After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS (dba HSA) for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre-existing condition." My blower motor did NOT break down due to a pre-existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown. My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on 5/16/18. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty.

My swimming pool had an issue and I filed a claim for it online with American Home Shield. Navigating their website was very simple but I didn’t like that if I had multiple issues with my pool, it was very difficult to break these down. The website just allowed me to either put pool pump or pool filter in, and it didn't give me a lot of options to give a detailed report on what was happening. Prior to my swimming pool claim, I had a claim for my refrigerator which had an issue, but it took multiple call-outs and five months to fix it. The contractor had to get permission from AHS to order a part and that took four days. Then they ordered the part, which took a week. Then they put the part in, but that didn’t correct the problem, so they had to do it again and again, and so our ref was out for so long and we couldn't use it. It seemed like the contractor was afraid to ask AHS for permission to order more than one part at a time.

There was a leak in the dishwasher and I called American Home Shield who set up Houser for us. Houser called within that day and the rep that they sent was very courteous and helpful. In lieu of fixing the dishwasher, I had to buy a new one but when I called AHS to ask about that, the person that I talked to wasn’t very courteous. I asked her to have a manager call me and she said that they would call me within 48 hours. It's two weeks later and I still haven’t received a call.

Our fridge wasn’t dispensing ice and it didn’t get cold. I called American Home Shield to submit my claim and it was easy. The next day the guy contacted me. It took four days to get a person out here and I wish it would have been a little quicker. The contractor who came out and did the work was great and really knowledgeable. He knew the refrigerator and the issue with it. My experience was simple and straightforward. I’ve had AHS for a long time, then I let it run out and I decided I’d better pick them up again. I liked them before and had the same experience.

The garbage disposal was dripping from the bottom and my husband submitted the claim to AHS online. I dealt strictly with the people they sent out to replace the unit, and they were great and very professional. They said they'd be here at a certain time and called beforehand to verify everything was still good. I can now use my garbage disposal with water in my cupboard. We've used AHS a few months in this house as well as in another house that we had in California. Everybody they've sent out responded quite quickly. We're very comfortable with AHS and we recommend them to anybody who says they have issues with their house.

The tank of my toilet system broke and at that time, it didn’t occur to me that it had coverage with American Home Shield, so I got the unit scheduled for service. Eventually, before the company came out to do the service, I found out we that have coverage. I called in and AHS said that if it was something that was urgent, we might as well do it ourselves, but if it was not, they were gonna send somebody in to do the assessment. The guy who came out looked at the situation and said that from the way things were looking, something was put in too tight on the WC and cracked it.

I have been with American Home Shield since I bought the house in February 2016 and the interactions with them have been great. My AC went out and I called it in by Saturday or Sunday. The guy from A-US came out on Monday, checked it out, did the repair, and told me to turn the AC on. It was cold, so I was happy and everything since then has been great. Before that, I had some issues with the microwave and the refrigerator and American Home Shield has been there. The technicians came out and said that they needed a part for the refrigerator. I asked how long that was gonna take and they said that it may be a couple of days or a week. They got the part and put it in, but it was still not working. I asked what we were to do next and the tech said that they had to order a part.

The shower was leaking. I called American Home Shield and Air Pro Master came out and they fixed it, but there was something else also that they fixed at that point. When they fixed it, there was still something else that was leaking, so they had to come back and fix something else that was also leaking. Two different things were causing the leak and they fixed them both. Air Pro Master is great and I like them. The people American Home Shield uses are always very nice. If they charge too much, they have too much of a deductible. They don’t cover enough things, but they use a great staff. I call them every time and then they schedule. Air Pro Master calls me and they schedule the repair with my tenant and go out and do the repairs. My tenants are also very happy with Air Pro Master.

One of my neighbors a couple streets back suggested American Home Shield so I got the information and looked at it. I’ve been with them since April and I submitted my claim online. The contractor, Multiple Services, found the part, brought it up here and put it in. The rep showed me the old part which was pretty badly burned and also showed me what happened. The AC is now going good. Everything went fantastic with AHS, the job got done and I’m happy.

When I went online to pick a home warranty, my son-in-law had used American Home Shield and was pleased with them, so I figured that if it was good for him, it would be good for me as well. We had just moved into the house and the upstairs air conditioning unit was not putting out enough cold air. I submitted the claim with American Home Shield online and my experience with everybody I've dealt with has been great. The contractor knew what he was talking about and he pointed out a couple of things and warned me about some other things to be aware of.

Since my first call was in May 25th, I've had five visits from three different techs. Each time they came out, they played around with the unit and changed pipes. They did all kinds of little nitpicky stuff before they finally gave in and ordered my compressor which took about two weeks to come in. Now, the 4th is in. The guy called me at 9:00 last night to let me know that he was on his way. I didn’t want anybody coming to my house that time of night because I was about to go to sleep. Also, he has been working all day, this is a three-hour drive and he was not going to be able to give me results. It was good customer service though. He was ready to come out. He called me and let me know he was running and told me what problems he was encountering. There was constant communication and he kept me posted throughout the day. I told him to come out when he could.

The dishwasher would never shut off and I had three different guys come out. When the first guy came, I think we gave him the wrong information so he fixed the wrong thing. When he left, the dishwasher was still doing the same thing. Then we had to have someone come back and the dishwasher was fixed on the third visit. We were just having a communication problem. But all of the three guys were very nice and friendly, and we’re happy with everything they all did. I had called and filed the claim, which was an easy way to do it. But sometimes American Home Shield has trouble getting repair people to work for them so we struggle with that sometimes. But for the most part, I like them. I've told several people the warranty is great and that they need to get it. I'm a Realtor and I constantly try to sell the product to my sellers and to my buyers.

When we were in Texas, my daughter went to check my house and she told me that the temperature was 90 degrees. She then opened the doors so it wouldn't get too hot being locked up. When I got home, I went around and checked. The fan wasn't running so I thought the AC's capacitor was out and so was the fan. I then called AHS.

I received an email from AHS offering the rekey service for $75, a special promotion they had. The contractor who came out was very nice. He explained things and made some adjustments on the door frame so it would fit better. It was an excellent experience. Having an AHS warranty has been very valuable because I've used it several times since I took possession of the house

The reviews for American Home Shield were fairly positive. We have been with them since July and I've submitted my claims online. It has been really easy and usually, they'll send me a text and an email letting me know that my service request has been received. One of their contractors will be in touch with us and then schedule an appointment from there.

Submitting an online claim with American Home Shield for our air conditioning at a home down the road was easy. The contractor that came out was A1 Heating and Cooling and they did a good job. Since the repair of the AC, its performance has been good. However, there was a contractor from GSSN Heating and Air Conditioning who tried to come to our house and we were told that the person is a pedophile. GSSN also does a terrible job. AHS should check into people’s backgrounds of those going into people’s homes because that’s not kosher. But other than that, I love AHS and I would not ever have a house and not have a home warranty.

The refrigerator wasn't cooling anymore and I submitted the claim online to American Home Shield. It was my first time using the site and it was pretty easy. The contractor who came out for the repair knew what to do. However, at the beginning they were supposed to call me back on a Friday and it was already Tuesday when they did, so we got a whole weekend without the refrigerator. Other than that everything was good and the refrigerator is cooling now. I would recommend American Home Shield. Get it. It's worth it.

We had an electrical problem with the garage opener right after the storm and the garage wouldn’t open at all. I submitted the claim with American Home Shield through the internet. Though the website isn't intuitive, it's pretty easy to navigate. The problem with the garage opener happened on Friday morning, but they didn’t contact me until Monday because they don’t work on the weekends. My car was stuck inside the garage. I called the insurance company and I was trying to get someone to get there on the weekends, but they couldn’t do that. I wished they had a service on the weekends instead of me waiting until Monday.

My refrigerator was not freezing so I filed claim online with American Home Shield. My interaction with their rep and the service were great. The technician was very pleasant and right on time. I thought he'd be able to fix it that day and he let me know that they had to order the part, and it would be about a week but it just took four days. The contractor called me and set up an appointment for that following Monday.

My AC upstairs wasn’t cooling. I filed a claim for it with American Home Shield, and the experience dealing with their customer service people was really good. A contractor then came out and they fixed it in 20 minutes. It turned out the wires have been disconnected. That went really well.

The service fee, for each time someone comes out through AHS, even for something minor costs $75. Then when the guy comes out I had to pay $20 more because there was some extra things that he was doing that he said was not covered so the total of everything was about $100. I don’t know much about what's covered and what isn’t covered but I pay $75 for service fee, which I thought should cover everything.

American Home Shield was part of a home purchase and the first time using it was very much a pain for the pool heater. There was a lack of communication and lack of ability to establish any type of understanding of where I was in the process or what was gonna happen. The work was done and completed, but I thought to myself that I would never buy the warranty again. There was a lot of confusion. They said that I owed money, but the contract said that it was already paid for. My realtor had to go back and forth with American Home Shield. We got it straightened up in the beginning, but when we had to do the pool heater and we worked with the gentleman there who had the case, he was not very kind and was very difficult to work with. Even the company that they dispatched, it was probably a busy time of the year for them, so I understood. However, there was no communication.

I recently had an electrical claim with the outside outlet not working and the breaker wasn’t tripping correctly. It was easy to submit a claim to American Home Shield online. I went to their webpage, logged in and submitted the claim. I did it twice and the first time took an hour. The second time I did it, they needed three hours for the other group to call me to set up an appointment. The contractors came out the day after that for both times. American Home Shield sent out fantastic people who knocked it out and explained everything. The contractor stacked up his whole day with stuff and he still took plenty of time to explain things. When he left, I realized the refrigerator was out. So, I called and he immediately came back. He figured out what the real problem was immediately when he came back.

If you want to wait on hold for hours and hours to resolve simple issues -- this is your company. They always send out terrible service contractors and then your issues never gets resolved. It is too exhausting to wait on hold for more hours so I end up hiring my own people. We have been with AHS for 4 years and it never improves. We are dropping them this month.

I am very displeased with this company. I reported the same problem with air conditioner for almost a year. They assigned to a company who advises in phone calls they do not work for AHS anymore. I view this continued assignment to a dummy company as the start of delaying and cost avoidance, which are the two primary goals of this operation.

I have tried to like this company because a friend of mine recommended it, but it is terrible. After our most recent experience we will likely be suing them. We live in the fastest growing city in US, but yet their first response is "we have no one in your area." Then we call to get the claim "expedited," stay on hold for an hour or more and a week later get someone out. Sometimes the companies are good, mostly they are not. This last claim the company sent out a repair person who told AHS a repair was covered and then AHS made them send out a second technician who said it wasn't covered as per his instructions from his boss, AHS is their biggest customer. Find another company and make sure whoever you go with they guarantee that they have plenty of service providers in your area.

4/14 Started service. 5/16 Called in for a repair. 4/25 Service tech sent to my home. He was there less than 5 minutes and looked at my furnace. Quote came back that it would cost me over $2000, for a new flue, ductwork, etc. I asked how he knew I needed a flue when he never went near the chimney. 4/30 AHS sent another company out. I never heard back from them. 5/16 I called, requested a full refund and then was told I could use my own company and that I would be refunded the $100 I had paid for their service call. 5/21I sent them invoices. I called several times to check on everything, never received a callback. 6/1 I emailed and received an email back that Jacob had the paperwork and I would know by the end of the week and that the refund check can take 14 to 21 days to be sent.

Service call was not timely, nor did the business make a effort to call to set up an appointment. I had to call several time to set my appointment, then the only times available were 8 days out. Some of the service businesses that have been dispatch for my repairs seem to not take the warranty serious. I am glad I did not have a emergency. I know now if I do have an emergency, then this warranty is no good. AHS customer service is greatly lacking the ability to resolve issues, no chat online and the phone wait time was over 60 mins.

We had two issues and only had the plan a very short time. This organization does everything to deceive and sidestep claims for work needed. We had our sump pump quit flooding our basement. Water was coming in fast. Called and was told they would send someone within a hour. The company I was told would come never got the call from Home Shield and I called directly to the company. They could get appt. time the next day! We could not wait. Basement flooding. I spoke with 3 different people to no avail saying they had booked a co within the 24 hr guideline.

As a new home owner a few months ago I choose American Home Shield to be my select provider. This past 7/27/2018 my hot water heater broke down and I immediately called this company as peace of mind. A technician came out to my house and as soon he saw that I had solar panels on my roof and a secondary water tank next to my water heater he said that American Home Shield would not cover it. Why? I don’t know! Solar panels has absolutely NOTHING to do with a GAS water heater – so, If you’re looking for a provider and you have solar panels BE AWARE of this! I bought the most expensive plan that American Home Shield has to offer and even with a premium plan they didn’t cover ANYTHING AT ALL! Do NOT buy a home warranty from American Home Shield if you have solar panels! It cost me 1375 for a new hot water heater and 125 dollars for a service call all out of pocket.

The temperature got to be super hot. It was definitely 100+ for a few weeks in a row and the upstairs wasn’t cooling although the downstairs was. I put in a claim online and American Home Shield charged me $75 for the service. The contractor came out within five days and he was fantastic. He was super pleasant, friendly and knowledgeable. He explained what he was doing. He checked how much power was being put out by the AC unit, deep cleaned the unit and checked the filters. He also told me where things should be and why something can happen.

My experience with American Home Shield was very positive, quick and very informative. The fan on the outside AC unit was coming on but the condenser or compressor wasn't so the air was blowing hot. I live in Houston, Texas so imagine how hot our house gets. I submitted the claim online and then, I was told that someone was gonna come out. I tried to expedite it because we had kids in the house so they canceled the first claim and then resubmitted another claim to get someone out faster.

I wasn’t aware that rekeying was covered by AHS but I was sent an email that had talked about that. I had planned on doing that because I had recently moved into the house. I set up an appointment on the AHS website, paid the initial fee, the service fee and was told that I would be contacted within 24 hours to set up the time for the rekeying to be performed.

I most recently filed a claim to American Home Shield for the toilet. Our eldest daughter was at home when the contractor came and she said the guy was great. He came in, fixed it, and left. The toilet has been working well since the repair. We will renew next year and if someone asks about AHS, I'd tell them to go with AHS.

The circuit breaker kept cutting when I turn the lights on or the fan on in the master bedroom. I submitted a claim for it online with American Home Shield and it was pretty easy. After I submitted the claim, a contractor came in about three days. He went step-by-step through everything with me and we actually had a conversation out here and everything has been working well since then.

I put my oven on clean and it caught fire inside. Submitting my claim to AHS for it was easy. The contractor who came out was great. He ordered the part and fixed it. It has been working great since then. Submitting a claim through the automated system is hard though. Sometimes, they don't know what you’re saying. Once, when my sprinkler system outside didn’t work, AHS sent me an electrician, but I didn’t need an electrician, I needed a plumber. They had to send somebody else out and it ended up not being covered anyway. However, AHS is pretty reliable. They come out and fix stuff fast so you’re not without your appliance for a long time.

Our upstairs AC was not working, so we called the service provider out. They came and initially told us that it needed to be replaced. We told them that we weren't replacing it for the price that they offered. We just wanted it repaired because something goes wrong with this AC every few years. We figured it was the Freon, so they ended up charging it with Freon. The AC worked for three days before it clunked out again. So we called American Home Shield back and the contractor came back out. But the AC would only keep working for three days and then it would break again. So they would come out and fix it again. Then it would break again.

A lot of the stuff around the house got some age on them and it’s a good thing we have the warranty on them. The air conditioning wasn’t working upstairs, but it was fixed. The bigger problem we have with the warranty right now is we have no hot water in one of the bathrooms since we moved in. We had it for about a week or so and we’ve had the plumber come out, but it still isn’t working.

I had American Home Shield back in 2000 until I left that house. I then went into renting and the renters didn’t want to have American Home Shield for whatever reason. It wasn’t my house so I didn’t have a choice. You go with what he goes. He was always getting his little side men working, putting things up and fixing and they were just awful. I tried telling him about AHS and signing AHS up to the house but he never did. As soon as I got here, I had Republic and they were awful and stupid. They messed the air conditioning up and I had to pay over $2000 for a new one. I wasn’t happy with them and I decided to switch back to my good old American Home Shield.

The contractor told me that my AC unit needed to be off for a minimum of three hours which I didn’t know and I was irritated because it was 100 degrees and I've been waiting for them for about a week to come. I asked if he could come back after I needed to shift because that would have been enough time. He said I had to call back in to make an appointment and he could probably come first thing in the morning. I called them right after he left and they scheduled the appointment for the next Thursday and it was already Friday when this happened. We've been waiting for a week and temperatures were like 103 degrees and my house was like 99 degrees. So I was frustrated and I tried to escalate it with Clear South Placer Heating and Air.

I’ve had somebody out before with American Home Shield and I’ve always been satisfied with AHS. I had to rebut the house because there were issues. There were five recessed lights in the kitchen that kept coming on and off and a guy come out and checked it. He couldn’t find anything wrong except for just one. Then, the alarm system started beeping and the socket that it was plugged in went mad. After that one went out, the one in my bathroom, two of my grandkids' bathroom, and one outside went out and were not working one socket at a time.

When my upstairs AC unit would not cut on I submitted a claim online with American Home Shield and it went excellent. According to the people that were there in the house, the technician was very professional, took care of the issue and did the troubleshooting very efficiently. This house we’re living in now was the first time we had purchased a home warranty and we have kept it. It has supported us when we’ve needed it and we’ve been very thankful for that.

I've had American Home Shield for years and I'm really happy with them. Their representatives are very good and so are the contractors they send out for any issues I'm having. I'll continue to keep them.

We've been using American Home Shield for the last seven years. For the most part, our experience with them has been good, but sometimes there are things they don’t wanna pay for. They're competitively priced and all the warranty companies across the board continued to be about the same so we just stuck with American Home Shield. When the fan on the AC's outside unit had gone out, my wife submitted the claim. The AC was fixed the day the contractor came. American Home Shield's contractors have always been very professional and courteous. They’re generally on time and get things done as quickly as they can.

I'm a real-estate broker and I always recommend American Home Shield to all my customers. Now that I'm retired, we have three properties and all of 'em are covered by them. We had two plumbing claims and they responded right away. We didn't have to wait. Most recently, the water heater stopped working totally, so the techs came out and assessed it. There was water on the basement floor and they fixed it. When we moved in a week later, the sump pump stopped working. The techs were very punctual and professional. Since we were in the process of moving, they got the job done in a couple of days. And because we turned the water off, they were very punctual getting it done. We're always very happy with AHS, and I know my customers have always been very happy with the product too.

My AC wasn’t cooling and I submitted a claim with American Home Shield online. Everything was handled perfectly by the reps and they were very prompt with the claim. However, I thought they were gonna reach out to local vendors first, but that wasn’t the case in the first instance. The first company wasn’t able to come out the following week, which was not gonna work because it was very hot outside. I called American Home Shield back and spoke with a rep on a Saturday. A portion of most businesses was closed, so I asked them to locate me a local vendor that will be able to come out as soon as possible next business day, which they weren’t able to do. I received a contact information from that vendor once they scheduled it and I spoke with the company.

At 10:00 at night, I realized that I had water in my bedroom and it backed up to a shed outside where the hot water heater is. I went out there and the hot water heater was gone. I turned off the gas and the water after a while, and then I called American Home Shield. Unfortunately, that night the system was down, but they got my call and called the next morning. We set up an appointment and Hero Plumbing came. The subcontractor told me what had to be done, they did it and I was totally pleased. I found out that the hot water heater was the original from the late 80's, so it had to be brought up to code. They did all that and I had the inspector come. Now, I'm just getting quotes to get my carpet done. American Home Shield is a great thing to have because it definitely protects you.

I would submit claims with American Home Shield for my mom online, and when the AC stopped cooling and eventually stopped working, the contractor came out four times and they couldn’t get it corrected. The last person that came out apparently was like a master AC person according to what AHS had told me on the phone. He gave me a call and at the end of the day, we were still not satisfied. He then started saying that the issue is the house structure and it’s all related to the house itself. I told him that I understood him, but the AC was working before and it's broken now. So if he fixed it and it still was not cooling at the same level, I couldn't understand where the house structure had to do with anything. The contractor said that it was the most that they can do for the unit.

When water was coming into my basement, which went undetected until I moved in, American Home Shield told me that it was not covered. However, when I was reading the list of things that they cover, it looked like if there were things that were not identified during an inspection, they would cover them. That would be the other things that specific items covered. The way they state that items identified after inspection would be covered is a little bit misleading. But when the fan on my furnace went out and I called them and asked for service, they did a very good job and were very helpful. They assigned a guy and when that guy came, he said that the fan unit itself would cost about $300 and that the furnace was very old. And it was. It was 26 years old. He then suggested to replace the furnace and the fan and I did. Since then, there has been no problems. I would recommend American Home Shield.

I've been with American Home Shield for a year and a half now. I've had good experiences with them. Everything has always been timely and they've always gotten back to me. The people they've used have always been fine, too. The latest claim I had was for my ceiling. It was damaged because a plugged line over the condensation pan overflowed into it. I called American Home Shield to submit a claim. I'm paying for an insurance and that should have been covered, but they told me that secondary damage caused by the appliance is not American Home Shield's responsibility and I guess if an AC goes out though, that's a big expense that would be covered. Even so, they took care of the problem the same day. The contractors were very helpful. I will use them from now on if I can.

American Home Shield's website was easy to navigate and that was the best thing. Also, their response was quick. Our washer wasn’t working and it was leaking out water, and after I submitted a claim online, the contractor came out the next day. They replaced the washer with a new thing. It’s good. Having my warranty saved me money and time.

I have two accounts with American Home Shield. One is for my rental property and one for my primary home. It was easy to do the claim online but if there was something particular that I would need for them to do, I would call it in. I like J & B Retail Construction, the contractor that they sent out for my washer and dryer. They did the work with no discrepancy. But the company they sent before J & B refused to do the washer because it was a stackable washer and dryer. They charged me for that service call even though they didn’t do any service, so I had to put in another order for J & B to come out.

When the panel on the front of the range where the controls are was broken, the range could not be repaired so American Home Shield bought me a new one. I filed that claim over the phone and it was easy. Sears came to our home and they were pretty efficient. It took me three weeks to get my new stove. However, I was dissatisfied with the appliance repair guy that American Home Shield hired to do the installation. All he did was plug it in and pushed it back into the spot. He didn't put a level on, or anything. I thought he should go a bit more or at least check the level.

We've had American Home Shield for seven years now and the contractors they've sent out have been very nice. When the pipe between our bathtub and the wall was leaking, we called American Home Shield and submitted a claim. Their reps were very good to speak with. They then sent a plumber out and the guy did some work. However, we started smelling old water again a month later. We had to call American Home Shield again and they sent out a plumber. They found that the first plumber did not put a gasket on the plug where the water will go out, so we had that leak for over a month. I haven't had the issue resolved because I was told that since it has been a month in-between the services, nothing could be done and I have to file a new claim for it. Other than that, everything has been fine with American Home Shield.

I have had AHS since 2015, had a dishwasher and Washing machine repaired with minimal to no problems. Last week I had a leak in my toilet which I found out was a result of a cracked part on the toilet bowl (where tank is connected to). Called AHS who sent Proven Professional Construction Services LLC contractor. He diagnosed problem as "Result of Excessive Force" and AHS declined to cover. When I asked for a second opinion from a different contractor I was told I had to pay another service fee of $80. Stay away from this company if you can, they will lie to you face and decline to cover. Like I said the first two repairs were excellent and I give them credit for that.

CROOKS and THIEVES...Moved into a new home 6 months ago. I had AHS as my home warranty. 3 days ago there was a pinhole leak in my pipe. I called AHS up and they sent out a plumber from K&S plumbing. This guy walks in my house and looks at my pipes and then leaves like he is going to grab a part from the Home Depot. He texts me and says he is on the phone with AHS and that they will not cover my repair because they said my pipes are under a recall. The plumber told them that my pipes are under a recall. I did some research and my pipes are not under a recall but they are under investigation as to the quality of the product. I understand in their contract it says they do not do repair work on product recalls but my pipes are not under a recall...

Last year my air conditioner went out. The company AHS sent out a tech who put in the wrong condenser (7 days in sweltering heat and no air!!!). Last week the air went out (about the same time as last year and in triple digit heat and high humidity. They charged me the $75 service visit, the air guy came out two days later (on a Thursday) and said he would be back Monday. I called them on Monday because I had not heard anything and they were just then calling the manufacturer for the part. Now, they had come out Thursday at 11 am. Why did they not call then? Or even Friday, or on Saturday (which they are open on)? I called AHS their computer was down and they promised to call me back. 4 hours later, I called them, and got a nut who could not speak English, and was sarcastic and kept calling me the wrong name and talking about the wrong issue.

I first filed request for Service for my air conditioner in Sept 2017 with a fee of $75.00. The company whom was contracted to service, had no idea what was wrong with my AC unit and provided AHS with a false estimate stating it was “missing parts”. I hired my own on June 6th AC company and was informed my AC unit didn’t have the parts the first service company noted “missing parts” which caused my service repair request to be declined. I called AHS June 8th 2018 and I had to pay an additional $75.00 to create another service request. Total Heating & Air Conditioning was the company come out within 2 days.

It has been 3 weeks now. My washing machine is broken. Trying to use the home warranty by them to get it fixed. That's what it's for after all. The technician they sent has bad reviews himself on Google (2 stars is about as bad as it gets) so no wonder he can't fix it. He closed my ticket while the unit is still broken. He said it needed a motor, but just closed the ticket. NOT FIXED. And he never told us he wasn't coming back out. I've spent almost $200 now at the laundry mat. You can't complain or get American Home Shield to help because they have NO email, NO one will answer the phone. Multiple multiple calls of over 30 min on hold on 2 different customer service numbers and no human EVER answers. I did get someone to communicate on Messenger, but not to the last 4 messages requesting additional help. So someone sees those, they just choose not to do anything which is even worse.

I could not be more disappointed with my first experience using American Shield's services, after paying for 2 years, I called in and they simply DID NOT get my refrigerator repaired yet. They send a vendor technician in a week, they lost the order information in their system. According to the vendor, the tech HAD send in, They told me they had not. Ok, started over after 15 days then, nothing, I called so many times, experiencing 30-45 min hold times and no one seems to have the previous notes and had to transfer me to authorization, 20 more minutes or so and they would say it has been authorized, same story at around 30 days, I'd call over and over for a status and no answer, then, one day, they said one of the parts had a delay, I'd ask for a ETA and no one knows.

First, I do not like writing a negative review about any company but this has to be one of the worst companies I have ever experienced. When I purchased the home I thought it would be prudent to purchase a home warranty just in case. Before deciding what company to go with, I wanted to narrow down the many choices.

Just One Call was sent to my home through our home warranty company, American Home Shield. The tech knew enough to get by, but should not have this job. He was very unprofessional, blaming the inadequacy of the 30 year old AC unit on me. He told me a part was broken, so he used a zip tie. I ask if that was temporary while he fixed other things... Nope! Told me it would last a lifetime. (He used them several locations) He kept receiving personal calls while working on our unit.

American Home Shield is great and we are continuing our contract with them. I filed a claim online and the process was very easy. A contractor company contacted me within an hour and the person who came was topnotch.

My washing machine wasn’t cycling all the way through so I filed a claim online and made an appointment. The website was easy to use and I like it. The contractor came out on time as was scheduled. He was really good and he performed the repair. Then I paid the service fee that was associated with it. But when I made arrangements to make the payment, it came out of my monthly payment card and that was not the card that I put in for to come out. Other than that, everything went well. But I prefer to be able to call and talk to somebody. It's a lot easier that way. Although I could do online, I don't like it.

My basement flooded and I filed a claim online with American Home Shield. I got a call right away from the contractor and the plumber came out the next day. They were very pleasant. I explained the situation to them and they did what they needed to do. They were awesome and so far, there’s no more water. AHS is pretty good and I like their services.

My AC unit wasn’t working that well. We would put it on 76 and it wouldn’t go below 79 downstairs. We decided to call American Home Shield and have some people come out to fix it. The company came out after a week. The guy said that my AC had leaks and he didn’t have the right tool to fix it. He was gonna add pounds of refrigerant and then I would be all set. He also told me that he will be back in a couple of days. So he came back and said that he didn't have the tools. He changed the wall mount for us which wasn’t necessary and said that he will be back the next day. When he came back, he put two pounds of Freon and then charged us $200 because AHS wouldn't cover the Freon. He then said that my AC would be blazing cold now and then he put it on 76. It was cold indeed.

My air conditioning issue hasn't been fixed yet. The contractor came out three days after I submitted the claim online through American Home Shield. The technician came out and was here for about 20 minutes. He said he fixed the issue and it was working when he left and then an hour later, it quit. I contacted the AC company and told them that he had just been out an hour ago and then it quit again, that he had mentioned that the blower would probably go out but he didn’t replace it then which he should have. They told me that they couldn't work on my system again. They sent my information back to American Home Shield so that they could find another contractor to come out and work on my system.

I had 2 claims with American Home Shield. One was for the dishwasher, which I filed online, and the website navigation was easy and very good. The other one was for the hot water tank and the garbage disposal, which I called in, and my interaction with the rep I spoke with was good. He did his job. Everything's been great since the repair and there were no issues. I'm content. I would definitely recommend American Home Shield. It's worth every penny.

My AC was not pumping any air at all. Submitting a claim for it with American Home Shield online was easy and I got an acknowledgment within a few minutes. Then the local service provider called me the next morning and they were able to get their guy out two days later. It was less than 72 hours which at this time of year didn’t surprise me. I was a little disappointed that he took two days to get out but here in Las Vegas in the summer, I was lucky to get that. The gentleman came out towards the end of the time range that they gave me on the day but he was still within the time range. He did some work. He was outside. He was inside. And then, he went up into the attic and had to replace a fuse. He was working at our house within 30 minutes and he got the system working properly since.

We are from Oregon, we moved to Oklahoma, and we bought a home. Our realtor recommended AHS and another company. Then I did a little online research and the reviews for American Home Shield were better than the ones for the other company. So, I went with them. But I did not realized at the time that there was gonna be a $75 co-pay every time I needed something done at my house.

I’ve been with American Home Shield for three weeks and when I called a couple of times, I was on hold for ages because there was an issue with my account. I had to go right around with my real estate agent and get the direct number of a salesperson there who was able to fix it and got it resolved in 10 days. We talked to the rep, I was able to log in and that has been paid for. She took care of it immediately and we got it all cleared up. I had some challenges on the phone so I submit claims on the computer instead where the process is not complicated.

I have an icemaker issue which I requested a repair for last month and I waited a couple of weeks. The technician didn't fix the problem and he came back out last week. Currently, I still haven’t gotten a call as to when that order will be arriving or when a technician's gonna come out. I also wanna renew but I don’t know why I have such a high yearly rate with AHS. Other than that, I recently submitted a claim for a leak in the shower and I got a quick response email within 24 hours. After a couple of days, Air Pro Master was sent out. The technician came and he was respectful to my home. He told me what he found, what he was gonna do next and when they were gonna come back since he had to order a part. They went back after a week and fixed the leak right then and there.

The washer had issues and I called American Home Shield six months ago and they tried to fix it but it did not get fixed completely. When I used heavier clothes like blankets it was going into the same problem where it was stopping after a few minutes of washing. I had to call them again the second time. The contractor came in and found that something was broken, and he replaced it. It's working now. The warranty is valuable. I had the same thing happen twice with the same machine and I had to pay the second time as well but overall it’s worth it.

Everything went smoothly in submitting the claim regarding the microwave that stopped heating up. The contractor AHS sent out was good and usually, everybody that they sent was really good. However, you pay the plumbers the $125 fee to come out and they will way overcharge the job. In the last six years, we have rental properties under AHS and I’ve never seen a plumber charge the correct amount. They’ll come out and tell us what’s wrong, but I’ll always give it to some other plumber to finish the work.

A little pipe above the water heater was leaking and I filed a claim for it online with American Home Shield. Guys came out and they did a routine replacement of the pipe and now, everything’s fine. Occasionally, I ask AHS for somebody else because I don’t always like the vendor that they find for me but it’s not a problem. They usually let me pick somebody else. American Home Shield works out pretty well.

The air conditioner stopped working and it was determined that it wasn’t covered because outside, the rats had eaten the coating on the wire. So the problem was not the air conditioning unit itself and we understood that. We submitted that claim over the phone. It has always been easy that way. We have used American Home Shield on several occasions and it has been really simple. We call them and they call the contractor who contacts us and we pay the 75 bucks for them to come out. If it’s an item that’s covered, American Home Shield usually takes care of it and it's rare that it's not covered. We’ve had a positive experience working with American Home Shield. They're good and we’ve been with them for a long time.

The renters in one of my rent houses had moved out and I was doing some remodeling before I rented it again. That was when the AC unit went out so I called American Home Shield to have someone come out and service it. They assigned me to Mr. Fixit in Lawton who should have called me within 24 hours but they never did. I called them and they told me that they were really busy and they would call before they could come. I asked when that would be and I was told in another 24 hours.

American Home Shield is doing a great job and I'm glad that I opted for the service. When the air conditioner wasn't working, I submitted a claim online and it was really easy. The tech came out the next day and fixed it. He was very knowledgeable and he definitely knew what he was doing and did a quick job. I had two units, so he had to come out again for the other unit.

The pilot light in our water heater had gone out and the plumbers that came were great. They fixed it in a few minutes. There was a bunch of stuff that was still wrong with the heater that they couldn't fix, but they explained how I could fix it myself if I wanted to. I submitted the claim online which was really easy, and I was happy. That was the first time I've ever dealt with American Home Shield and I'd recommend them.

We have been with American Home Shield for about six years now and we normally submit our claims to them over the phone. Their reps have been really helpful. Our most recent claim was for the dishwasher that flooded out. That time, the interaction with American Home Shield was great and the guy who came out stopped the leak.

My American Home Shield experience has been good. It was quick and easy when I submitted my first claim to them -- the drain line of the AC was clogged. The contractor who came was good and awesome.

My air conditioner was blowing out hot air instead of cold. I easily filed a claim for it online with American Home Shield. The tech guy was several hours late but once he got here, he explained the issue. I couldn’t ask for better service. He was extremely quick, very respectful, and was able to fix the AC in one visit. I’ve had American Home Shield since I bought the house in 2000 and it has been a blessing to have them. I highly recommend this company.

I didn't have any plugs or outlets working in the kitchen for a month and a half, and I had that same issue six months ago. The tech that came out found a loose wire underneath the house. I had a GFCI popped, so he reset it and everything worked. He then checked everything to make sure that it was a 20-amp breaker and not a 15 where it could overload every time we turn on the toaster. He was really thorough. It was an issue on my side, but he found it and that's all that matters.

I currently have 15 homes covered with AHS. The microwave oven went out 2 weeks ago in one of my rentals. We had the appliance company assess the problem and they said they needed to order a part. My tenants just called the appliance company and they said that it would cost as much to replace the microwave as it would to install the new part so AHS was supposed to get back to me. Both AHS and the appliance company failed to get back to me and left both my tenants and me hanging with no action. This happened about a year ago with another rental and another issue which went on for WEEKS! Someone is dropping the ball BIG TIME and if it continues I will be transferring all of my home warranties to a more professional company.

It took a week for AHS to "approve" my air conditioning parts. That was crazy enough, but then it took another 3 weeks for the common parts to arrive. The parts (compressor and accumulator) were installed the in another day, but then the AC broke again because the pipes froze. Of course, that was on a weekend and the local HVAC company they hired does not work on the weekends. Waiting more than 3 weeks for parts is ridiculous. Having the AC break the very next day is also ridiculous. The people who answer the phones at AHS are nice and apologetic, but that does not cool the house. The local HVAC company has 2 star ratings even though it seemed like they did what they could. They can't install parts that they don't have.

Our air conditioning unit went out, and we called American Home Shield and they couldn't get anybody out for three days. We ended up calling a regular HVAC person to come out, and the guy came but we were unsure if the unit was fixed. He said that the unit was on its way out, so we had to get somebody else out from the warranty company to see if they could look at it. We then called AHS. It was a very hot weekend and we had people coming over that day. AHS ended up finding a company that could come out that same day and look at the unit. The person who came and looked at the unit ran a bunch of tests and ended up recharging the unit and testing all the components. He deemed that it was functional. He put more Freon and charged it a lot more than what was covered, so we ended up paying additional. But when it's all said and done, he said that the unit is working good and it was producing decent cold air.

The plumbing under the sink was old and it burst out. I filed a claim for it with American Home Shield over the phone and it didn’t take long. I was very satisfied. The contractor that they sent was nice and was able to fix the issue. I'm very pleased with the program so far and I would recommend American Home Shield.

My most recent claim with American Home Shield was related to my dryer. In terms of American Home Shield’s role, everything was seamless and they handled it the way I expected them to. I submitted the claim, as well as all of the claims that I’ve submitted, online through their claim system, but I haven’t been left feeling like I wish I could’ve spoken to someone. All of my experiences with the contractors have been great. In each case, the contractors came within the window that they provided. They addressed the issue really quickly and they made the repair fairly quickly, as well. All the contractors were polite and professional too.

I wouldn't be able to go through this first year of home ownership without American Home Shield. My air conditioner has a bottom unit and a top unit and the top unit wouldn't set off. It just kept running constantly to try to cool. I submitted a claim online and it was super easy. However, I wouldn't recommend the first contractor to anybody. They sent three technicians out and couldn't figure out the problem. The fourth one was a different company and they were fabulous and found the problem. My AC has been back to normal since then. Everybody that I've talked and dealt with has been super nice and very understanding of the situation and I recommend AHS to everybody that I talk to.

I called American Home Shield to have my downstairs air conditioning repaired. The company that they used, J-Tech Mechanical, was a really good supplier and everybody has been very professional. But they've been very unsuccessful to get my AC fixed. The first guy came to detect leaks and said that the cooling coil has weakened. So, they called me, put the order in, and told American Home Shield. Three days later, the cooling coil came in. The house is only five and a half years old and the guy said that I was out of warranty by a couple of days, so I ended up having to buy a new cooling coil and I paid them for it. Then, he put it in but about four days later, the AC was out again. The guy came out and said that the cooling coil was leaking, so he had to replace it again. But because I bought a new cooling coil, there was no charge for it. About a week later, the new cooling coil came in and he got it replaced,

Barnett Air-conditioning was sent by AHS a few weeks ago when my AC had water dripping out of the emergency drain line. The contractor was good and our interaction was perfect. However, I don’t know if AHS is worth the time and the money sometimes. I have to submit a claim and I have to wait on them too long to get a contractor over. I also wait on the contractor and I pay to have it fixed. But it is pretty valuable to have the warranty for the AC.

The ground fall circuit that's in the garage and all the outdoor outlets wasn't functioning properly. I thought there was something wrong with either the circuit or one of the outlets so AHS sent out an electrician to take a look at it. The guy was named Sam and he was really good. He checked it all out and then he said, "What are you doing with it?" Why is it popping?" I told him I'm running a swamp cooler around my patio to keep the parts of the patio cool. He explained to me that kind of circuit and that kind of motor aren't compatible because it surges. It takes more electricity depending on the needs of the motor and that's why it trips it. But he checked all of the outlets and they're all functioning properly. He told me that the only thing that I could do was all of the outlets had to be ground fall and they all had to be wired a certain way. Other than that, I recommend AHS.

American Home Shield always has very satisfactory customer service when I call in a claim. They’ve very prompt. I have three air conditioners and there was an issue so they dispatch A-US Air Conditioning of Texas the next day. The contractor who came out was very good. He got right to it and found out what the problem was. There was some part that had gone out on the AC and he got it fixed in one day. He was very efficient. There has been no more issues since the repair and it’s perfect. I’ve had American Home Shield for seven years and they’ve always come through to fix whatever the problem is in the house. So, I’m very pleased with them and I have kept them.

I’m very satisfied with my American Home Shield experience and I would recommend them. I’ve been a long time customer and I find the warranty valuable on my property. When I had some circuit breaker issue, I went over the phone to file a claim. Then I had a very good interaction with the contractors who came. They were very professional and everything is fine since the repair.

My most recent claim was for the air conditioning and everything went smoothly. We submitted the claim, and the vendor came out was professional and fixed the issue. There was a minor issue with the vendor charging us for some stuff that we should not have been charged for, but AHS has rectified that and we weren't charged for anything.

A drain was clogged and our water wouldn't go down. I contacted American Home Shield, and they had a plumber come out to fix it. He cleaned the pipes out, and then he put in something where the little downspout is. And then a couple of weeks later, we noticed the wet spot in our ceiling. We went upstairs and looked in the bathroom, and the new faucet thing that he put in, either wasn’t tight or it was poor quality, so it was dripping into the bathroom cabinet, and then that was dripping into the ceiling. Instead of submitting for a leak, I just resubmitted that the work wasn’t complete yet. I had the plumbing company come out. They fixed it, and then I asked them what I needed to do as far as the stain in the ceiling goes, and he said it wasn’t that bad. I should just paint over it.

Our air conditioner wasn’t cooling properly. I submitted a claim online to American Home Shield and navigating through their website was fairly easy. The contractors that are sent are always helpful. However, they made a mistake when they wired up the thermostat previously and that was why I made the last service call. Still, American Home Shield got the issue resolved eventually and they gave me a credit on a couple of service calls that I had submitted.

I had an issue with the air conditioner and the contractor didn't show up nor gave me a call. They told me that they called me three times but I had no missed calls. They also told me that they came to my house but I would have known if someone came because I was just inside. I then had to reschedule, so we had to go without air conditioning for a week. It was a weird situation. Otherwise, everything else has been fine. American Home Shield is a pretty good deal. And so far, they have been good to me.

We've had American Home Shield for 29 years now and they have always been good. They’re very quick to answer the call and they’re courteous as well. The last claim we had was for the water heater which stopped working. I called AHS and the tech checked the water heater out. It was turned off. My wife was at that time and she was happy that it was a simple thing. The water heater is in the laundry room and that’s also where we keep the dog food in a big plastic container. My dogs get excited when it’s time to feed them. One of them may have shut off the water heater with the way they try to squeeze between the water heater and the food container. Now, I don’t let them in that area anymore when I’m feeding them. We're very satisfied with AHS and we're very happy with their work.

When I had a stoppage I filed the claim with American Home Shield over the phone and I had a great interaction with the rep. Somebody called me right away after and the claim was taken care of the next day. I had a great interaction with the plumber from People's Plumbing as well. Everything has been working fine so far. I've been with American Home Shield for a couple of years now and every time I call them for something, they always act very professional with me.

My AC was working fine before then, and when I turned it on one day, it was just blowing out warm air. So, I called American Home Shield and they sent out over here a technician. The technician was very professional and knowledgeable. He was able to answer any of my questions. He explained what happened with the Freon. The AC is an old system and over a period of time the Freon went out and the technician refilled it. He was also timely and very cordial and seemed to be on top of his profession. He did an outstanding job. I’ve only been with AHS since May and it’s been a good experience. Based on this one business I had, I was pretty impressed.

Our icemaker went out and then a week later, the whole refrigerator went out. I called American Home Shield to submit the claim and my interactions with the rep were fine. They scheduled the service for the icemaker fairly quickly. But for the second service call, they put me through an automated system which gave an appointment for a week later. We would have been out without a refrigerator for a week and I thought that was unacceptable. So, I called back the next day during regular working hours and they were able to get me an appointment sooner. And the contractors who were sent were good and got the job done.

I called American Home Shield to file a claim for our AC, and the rep knew what she was talking about and got everything to the point. She explained to me that the condenser and the motor of the AC had blown out. However, I had a bit of a difficult time with the contractor. I waited about three days before I could get a hold of him. I called AHS and they got a hold of him, then he got a hold of me. He had to remove about five pounds of my Freon because it was overfilled, but if it wasn’t cooling off the way it should properly cool off, he would put it back in without charging me.

My AC wasn't keeping up with the heat. I called American Home Shield and I had great communication with the rep. They set an appointment up very quickly and I was very satisfied. Then, the company AHS assigned to me was very efficient about making contact setting up the appointment. They also did a good job communicating with the issue. However, the unit is still not functioning at its best. But there are some factors outside of the company's control. Use American Home Shield.

I was very satisfied with American Home Shield’s claims submitting process over the phone. A nice contractor came for the repair of my AC and did everything quickly. The unit was not blowing cold air and needed to have some Freon replacement and he was able to fix it in one visit. Since the repair, the AC unit is fine. AHS is a good service to have and I would definitely give people asking about AHS the information I had so they can get started.

We’ve had American Home Shield send someone out here a few times this summer due to plumbing issues. The techs have been out here for a shower drain and an issue with the pipe attached to our water heater. They were polite and very efficient. Submitting a claim is fairly easy. I typically either just call or I do it online. I only wish that they had a quicker turnaround time when you call and more availability on the weekends.

AHS responded quickly once I made a request for service on my AC unit. Diagnosis on the 8 year old York split system was a new compressor is needed and AHS assured me they would pay all costs except only $10 per pound for Freon. The terms are acceptable to me however apparently the wrong compressor was ordered and here I am 20 days later with no system and record breaking heat, 116 F. Unfortunately the contractor has an out of state family emergency and I am unable to talk with anyone at AHS able to resolve the problem.

I had a plumbing issue and I submitted a claim to American Home Shield. I did everything online and it went smoothly. I was able to answer all of the questions that they asked for so it was easy. Also, the plumber who came over was very knowledgeable. He did what he came in to do and he gave us some tips on how to fix things if the issue would happen again. Since the repair, the plumbing has been performing very well. AHS coverage is good.

We recently bought a house that came with the American Home Shield warranty and we had an issue with the garbage disposal. Whenever I turned it on, it was spraying the litter out inside the cabinet under the sink. So, I filed a claim with AHS and it went quickly and worked out well. The next day, a contractor called me and then they were at my house a day or two after that. I had a good interaction with the plumber. He came and swapped the garbage disposal unit out. He was in and out within an hour, so the work went smoothly. I would recommend American Home Shield because I had to pay a deposit of $75 but a new garbage disposal would have cost $100, so the warranty saved me the time of having to do the work myself.

I submitted the claim for my AC online to AHS. However, if you're trying to call, it’s a little difficult because you’ll have trouble getting through and they have long hold times. Nevertheless, my online experience worked out well. The contractor American Home Shield sent was excellent and the AC has been working since the repair. I would recommend AHS. It has been good every time I used it.

My dryer did not stop heating because the heating coil ruptured and broke. I submitted a claim with AHS online, asked for somebody, and I was pleased with the contractor they sent out. He was from Sears and it was the second time that I had him in the house. Every time he came in, he was professional and got the job done. He was honest as well and told me what was going on. My dryer is fixed now and is drying better than before. It's a 10-year old dryer, so it needed some part of be replaced and he fixed that. It was awesome and overall, my experience was great. I am very pleased with American Home Shield. I got their warranty because a friend told me about it and I am pleased with the decision that I made. But I wish they could vet more providers for areas. That way, perhaps we could have an option to look at one or two contractors instead of just one. Other than that, I'd tell my friends to get the warranty, too.

Three months ago, we did something wrong on the appliance. Swift Electric showed up and it was an easy fix. They were courteous and the repair was done quickly. We submitted the claim online and I got contacted within 24 hours. It took another 36 hours for Swift Electric to show up but it was timely enough since it wasn’t a critical issue. Their appearance was fine and the behavior was good. The only thing is for stuff like an appliance where it's not critical, it's okay to take an extended time but when it's 100 degrees outside like today and you have a critical appliance like an AC that's out, it would be nice to have a quicker response. There ought to be an option whether or not the claim is a critical repair. Overall, everything was kind of what we expected. Keep providing the same level of service.

American Home Shield sent K & W Heating and Air for an AC issue. I had them out once before and the tech was very good. He kept his word when he said he was gonna come. It went out on a Thursday and he came out that Saturday. Our air conditioner was blowing hot air. He put some kind of cylinder and that was what it needed.

My sister had American Home Shield and had good luck with it, so I got it as well. I’ve had great service from AHS. The people they send out are very prompt and they seem to know what they’re doing. They explain everything very well too. I’ve always had a good relationship with the people that come out. Recently, there was trouble with our gas stove’s ignitor switches. I called AHS and they sent out Jerry and Michael. Their customer service was excellent and they were very polite. Now, they’re ordering parts and they’re waiting for some parts to come in. We’ve used AHS about three times recently for other things, too and we’ve been really pleased. I’d recommend AHS.

If you want to get home service, try out American Home Shield. I had a claim for the stove and they sent a contractor who repaired it. Everything went well. I've had American Home Shield for a while now and they do good service.

The AC wasn't cooling so I called American Home Shield to file a claim and the customer service was very good. They sent out Perry Mechanical the next day and they replaced the compressor but then I had to call them out again because the AC wasn’t cooling once more. It would come on but then it would shut off. They came back out and they put a hard starter. No matter what, I just call in and let them know what the work order number is and they sit me in. They’re very good. Also, they have been very professional. Right now, the AC is working.

I called in a claim for the dishwasher to American Home Shield and they sent out good people. They did what they were supposed to do and did a good job. I've had American Home Shield for a year now and they're very competitive. I like them. Otherwise, I wouldn’t keep them. I used to have Sears then I let them go. Their techs say they won't do or they don’t provide the service. But everybody who’s come out from American Home Shield has taken care of the problems. And I was pleased before they left the premise.

When my air conditioner went out, I submitted my claim to American Home Shield over the phone. Although I didn't have a problem with the claim submission, it took longer than I wanted it to be since the material is all ordered through AHS. Still, the contractor that was sent out did well and the air conditioner is working fine. But as far as cooling, I thought we were having a little problem but it seems like we're not. I even called the contractor and they said I had to call AHS before they would come out. However, I decided that they didn't need to come out because the contractor explained that the air conditioner outside could have some condensation because I see that it was a little bit wet. It's also been 104 outside so it's hot. After everything was said and done, I was ecstatic that I only had to pay $340 to get my air conditioner going.

We’ve had a warranty on the property for years and I wouldn’t be without it. When my husband submitted a claim regarding the disposal that was old and that went out, AHS sent out people from Still Waters Plumbing. The contractors were really nice and since the repair, everything has been perfect. We’ve also recommended American Home Shield a lot of times to our children and to all.

I recently submitted a claim with American Home Shield over the phone for an air conditioning that was blowing out hot air. The service was awesome. The repairman text me 15 minutes prior to being there so that I could meet him to our rental home. Once there, he was very professional and knew exactly what was needed and got the job done. There were several leaks so he repaired them. There’s a lot of things that can go wrong with the house as we all know and American Home Shield is a smart move to protect your home and minimum co-pay. I’ve already recommended them to others they’ve already signed up.

The compressor of our AC was not working, so I went online to submit the claim to American Home Shield and it was very easy doing it. The rep I talked to was good and the contractor worked really fast. The warranty saved us a lot of money and I would advise people to get contractors with them. We're really happy with AHS.

Having a portable insurance is good when you don’t have a male in the home who can fix your appliance and your electricals. American Home Shield is very good and I recommend them. They respond to calls and send somebody out as soon as possible. When I got a claim, I do it on the phone as it's easier on the phone. My air condition had a problem and a good contractor came and repaired it. Now, the AC's performance is good.

I signed up with American Home Shield about 4 months ago and my first claim was for a water heater that blew off. It was easy to submit the claim online. The contractor came when they said they would be and that's a rarity around here. They got the issue resolved with no problem in one morning and the water heater was replaced.

I recently made a claim for the air conditioner and it turned out that there was no problem. It's so hot outside that I thought it should be getting cooler, then after actual research, I found out that the air conditioner can only get so cold. The techs were very courteous and nice. They didn't try to gouge me. They were very upfront and said that nothing's wrong with my AC unit. The online site is good, but the only problem is when somebody needs to come back out. There's no section for when you're trying to have somebody else come back out or when the problem didn't get fixed, and you don't wanna pay another fee. But overall, having American Home Shield is certainly worth it. My father is the one who referred me and it's something I would recommend.

The air conditioner wasn’t cooling enough recently and the contractor sent by American Home Shield came out quickly for it. He came inside the house and checked the thermostat. He was nice and professional. Now the AC is operating very well.

My experience with American Home Shield really sucks. My toilet tank cracked and it was a manufacturing flaw. It happened right around the handle where you normally flush. I called them up and the plumber came by and decided that it was abused and I’ve done something crazy, even though there were no hairline fractures or anything like that nowhere near where it happened. He decided that was the case and the only way I could get it reassessed was to pay them another $100. I just bought my own replacement for $50. They were just being stupid.

We have been with American Home Shield for years and it’s easy to call them, have them dispatch somebody who then comes out and takes care of the problem. We had an issue with the air conditioning and the tech who came out was very professional, clean, thorough and did not give us the heebie-jeebies. He told us stuff that the last tech didn’t and also told us how the last tech put on parts that didn't need to be put on. We had a great interaction with Total Care and we would recommend them again. However, we do not care to have the previous air conditioner people back in our home. They were creepy and you wanted to make sure your windows were locked after they left. When I told the guy from Total Care, he told me that it wasn’t the first time he has heard that about the other company.

So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had to pay $802 in Freon costs. Well, lo and behold, the AC unit went back to "not working" status. So, what and why the hell do I have to suck up the cost of the Freon when obviously that wasn't the problem. In this 10 visits, it's a little bit of this, a little bit of that, but then hours later the unit breaks down AGAIN! So now, it's Friday, 530p, and my contractor is gone for the weekend. WTH am I suppose to do? Well, I spoke with a rep and she kindly told me I was not considered an 'emergency' and only at 105 degrees would I be. Let me say this AHS, I am sure there is a nominal amount of customers that fall into that category, compared to the non-emergencies.

We filed a claim for a repair on our air conditioner on Saturday 7/21. On Tuesday 7/24, late afternoon All About Comfort arrived for the repair and replaced the capacitor and noted that the unit was in need of cleaning because their pressure was high. The unit was cleaned And ran through the night but never got below 83 degrees so I called them and asked them to come back out which they refused to do because I didn’t have the unit cleaned by them. I called American Home Shield where I was on hold for more than 45 minutes, the call center was in another country with very loud chatter of other representatives taking calls at the center to where I could barely hear the representative. I asked for another company to be sent out and they couldn’t do ours in for a second opinion because the diagnosis from the first company wasn’t in the system yet.

I needed my dryer fixed and they sent a company out Tuesday. Company says they will be back Wed or Thur to fix it with part. No one called by Thur. I called AHS and they said the part would take a week to come. It's a dryer belt! I told them I would pick it up myself, 5 min from my house. They said they would call comp to come back out. Comp did not answer calls or emails from AHS or us. I called back today... Fri. AHS tells me to return the part. I have to wait for theirs to come in. They also can't get the comp to answer. So, instead of just sending out another comp to fix my dryer, I must wait a week because of policy. We have used AHS many times. I won't use them again. They are what you hear. Crooks.

The tech showed up 5 hours late to fix my toilet, which was under my warranty. Told me he'd deny it if I didn't bribe him 50 bucks!!! So I'm ashamed to say I paid him the extra dirty money, cause I'm out the 75 service call fee either way and really needed it fixed. I feel completely taken advantage of, so that's what you can expect from AHS. I've been trying to cancel it all week as well, and they won't let you, nobody will answer the phone!!!

MY SECOND REVIEW REGARDING AHS. I should note that I reached out to the customer account manager, who gave me his direct email and phone number LAST time, if I ever needed his help again, only to be ignored after repeated attempts to contact him. So, I'm compelled to share my experience ONCE again. I recently had another incredibly poor experience with a vendor through which American Home Shield employs. Air Doctor A/C & Heating was recently dispatched to repair my forever ailing A/C unit, and although the repairs were done quickly, their appointment and accommodation to meet the appointment were not. (2-1/2 hours late after waiting 4 hours = 6-1/2 hours.)

I've been a customer of AHS for over 5 years. I recently contacted the customer services department regarding my air conditioning unit and the lack of coverage available for the replacement of the evaporator coil that I was told needed replacing along with 8 lbs of freon. The young lady I spoke to informed me that I had to pay $1342 toward the evaporator coil and I would need 8lbs of freon at $85 per lb. I simply asked her how much would AHS be covering and she said she didn't know. I asked her why and she said they wouldn't know the price until they ordered the part. I told her I was really upset with the fact that she couldn't tell me how much they would cover.

Air conditioner stopped cooling on 7/20/18 in the middle of Arizona summer heat over 110 degrees. Submitted service request on AHS immediately and called the contractor directly. Contractor could not schedule emergency service until 5 days later! Contacted AHS customer service and requested changing contractors for emergency service. Was assigned a different company and again called the contractor directly to schedule emergency service. Second company could come out 3 days later, still unacceptable.

After three worthless AHS repair visits for my heat-pump at $75 each, my heat-pump was still not cooling at all (in 100 degree weather!). AHS made another service call (another $75), and the technician noted that the problem was the heat pump's air-handler, which was simply not working and was not fixable, so he recommended to AHS that a replacement be authorized and the next evening AHS called to say it would replace the unit, if I agreed to pay ‘just’ $800 for ‘parts that are not covered, so I agreed that it would be OK, but the next day AHS went back on its word! AHS told me that the tech could not find any replacements, and so AHS could not replace anything and would not authorize a replacement, but when I advised them that the technician told me he found a replacement for $2006 and that he never told AHS that he could not find a replacement(!) AHS simply said that was not true.

On July 10 I put in a service request for a plumbing leak. I was emailed a confirmation and was expecting a call from Mayes Plumbing, but heard nothing. I called Mayes Plumbing the following day and they told me they were having computer problems but would call me back. Once again, I heard nothing. I called American Home Shield and explained to them the situation and that I had water leaking through my ceiling and down my walls (and after waiting for considerable time on hold) they cancelled that company and told me that they would put in an expeditious request from another company (where I would get service within 24 hours). I also asked for a supervisor and they told me that supervisors are never available and would have to call me back. I asked that they call me back.

We bought a policy from American Home Shield because we bought a new house. Most recently, we had electrical problems concerning some wiring in the house. We submitted the claim through email and their level of customer service was what we expected. The contractor who was sent out was very good and friendly. He knew what he was doing and got the job done quick. The whole transaction went the way we hoped it would and everything has been fine since the repair. If friends were buying a new house, we would recommend American Home Shield.

I submitted a claim for my garbage disposal. I did it over the phone. I never had a problem with the reps from American Home Shield. Also, my experience with the tech who came out was good. He was on time, professional and he fixed everything. The repair happened quickly as well. After the repair, there were no more problems with the performance of my garbage disposal. I'm happy with AHS overall.

American Home Shield was the most reputable company for me. I know a couple of people who recommended them and didn't know of any better option. We bought a new house and got their warranty. We've had three claims since then. The one with Hendriks Electric went well. They came out and the technician was able to resolve the attic ventilation fan problem. However, we had another claim for our air conditioner and that was a little more problematic since it was a weekend and they had trouble getting somebody out there to fix it. It took several hours and they ended up giving us authorization to go find our own repair man ‘cause they weren’t able to find somebody that could come out during the weekend.

I had a claim with American Home Shield for a dishwasher repair that wouldn't work. I submitted it online and navigating through the website was easy. The contractor who arrived here was very professional and pleasant. AHS is helpful and handles the claim. It’s definitely worth the investment.

I love American Home Shield. Their price is good and I have always had good service with them. I was with 2-10 when I first bought my house and I like American Home Shield better. When I call AHS, they get someone out and the people that come out are very professional. When I call to submit a claim, they ask me for my account number. Their reps are very pleasant and understanding. They’ll give me the company’s name that’s coming out and if I don’t hear from them within 24 hours, then I can call them. But sometimes I’m very impatient, so I’ll call them as soon they get out. I’ll wait about an hour and then I’ll call the company and the company will set me an appointment. Sometimes, they come out the same day if they have openings and if not, they come out in about two days.

American Home Shield sent a contractor who came came as promised, so I had no problem. The person was good and nice and my icemaker was replaced. The repair was done quickly but it wasn’t done properly so I hope the icemaker doesn’t get broken again after 60 days. My only concern is that it takes me forever when I call in something that needs to be answered by a person. So, I do it online when I submit a claim. I don’t call because it takes me two hours to get to somebody.

American Home Shield was awesome. They ask the people out here to get the problems fixed and I have no problem with them. I enjoy it. When my air conditioning stopped blowing cool air, I called AHS to submit a claim because I tried to submit online but it was error on their site at that time. Then the technician found out I had a leak in my cooling system where the Freon was leaking out so they plugged it and they loaded back up the Freon and ever since then the unit is working fine.

My garbage disposal was ruined. It broke and was leaking. I submitted a claim with American Home Shield and the contractor, Proven Professional Construction, replaced it. They took out the old garbage disposal and put in the new one. But they did not leave me a receipt and I would like them to mail me one. Everybody else that comes from American Home Shield leaves me a receipt.

Submitting claims at American Home Shield is super easy. You just call and the automated system guides you through the process. I've been super delighted with their reps and have even left messages with their supervisors to tell them what great customer service I received. Recently, GE delivered a stacked washer and dryer, but because I did not have a hard tailpipe for the dryer vent, they were unable to do the installation. So I had to hire a contractor locally to put in a hard tailpipe. Then I contacted American Home Shield, and now I'm waiting for another contractor to come out and actually install my washer and dryer. When I bought the home, the warranty was negotiated as part of the contract. I've been so delighted with how quickly AHS responds and the contractors that they have sent out that when it's up next year, I'm going to re-enroll. They're professional, reliable and timely. I'm very happy with my experience with them.

We've had a couple of plumbing issues and one of them was that the faucet in our kitchen was leaking. The other one was that our water heater was not functioning. We filed a claim with American Home Shield by phone a couple of weeks later. I've had good experiences with the contractors that came here. For the water heater, AHS was able to get a contractor out within a day, which was quick. But then, they sent over a contractor who never showed up at the scheduled appointment. Eventually, AHS gave me a new contractor who fixed the faucet and the water heater.

I had a claim with American Home Shield for a water heater. I logged on their website through my browser on my phone and filed a claim through there. The technician who came out to our home was fine and now our water heater is not leaking. On the other hand, I live in Duval County in Florida and it seems like on a lot of times I file a claim and I get the email saying who the contractor is and a lot of them can be coming from Orlando or Jacksonville, where they don't have very good reviews. It'd be nice to have a little bit more visibility on who they're contracting with. They could have more local options and offer three or four different choices before they plug in one. Other than that, I have a good experience with AHS and I recommend them all the time.

I need a home warranty and through the years, I’ve gotten a furnace, a water heater, and a stove. There might be a couple years when you make the payments and don’t use the warranty but then something comes along the next year. I have coverage from American Home Shield and I recommend them. I tell others what they've done for me, the plans I’ve been able to get, and their service. I phoned in a claim for my air conditioner that wasn’t working and the rep on the phone was very professional. He asked me what was wrong and I told him that when I turn on the thermostat, I’d hear it turn on in the furnace room but nothing was happening to the unit outside. I just hear a humming noise. I also told him that there is a company I didn’t want, so he gave me another company. The contractor who came was a nice, young guy named Timmy. He was very knowledgeable and he answered my questions.

I filed a claim with AHS for my AC and had a wonderful experience. They sent out people twice and the third time, AHS decided eventually to replace the AC. AHS wanted a second opinion which was the official reason, but they simply would like somebody to do it cheaply and nobody ever came out to give the second opinion. We would have been saved the first opinion. It's a delaying tactic on part of the warranty companies. I literally had to call twice because I was yet to be tied. I asked when they would resolve the issue and they said they'd check into it and call me back, but they never did.

I submitted a claim with American Home Shield for my air conditioner online and it was easy. The representatives were very good. When there was a problem I had to get the guy back to do it and I had no problem getting them. The reps got the guy back and it was fixed. They did a nice job and I can’t ask for better. The contractor that came out was excellent. Although he didn’t fix it the first time, he came right back and did it. The air conditioner has been excellent since the repair and I would recommend American Home Shield.

I called after having many problems before to pay my account. The person I spoke to did not understand what I was trying to tell him so I politely asked to speak to someone on who could understand me. He then hung up on me. I called back. Sophie, the next representative, hung up on me as well after I asked to speak to a manager. Person 3, said she could not find any of my information. She refused to transfer me to a manager. I've had this company send several people out on different occasions. They have my info. They did not need it for me to speak to a manager about one rude person. Now, there are 3. This is not a company to do business with. Find another company. The headache and hassle to just pay a bill and be sent a receipt is too much of a headache

Only offering $800 towards replacing my AC unit, when I have been a customer for over 14 years. I have had very few claims and 95% of them have been for our AC units that were brand new when we first contracted with AHS. They will never replace the AC no matter what the diagnosis is, they will just continue to patch it up to keep it going for one more year. We have had to request service on our AC every year for many years now. And they refuse to replace it. Estimated cost of replacing is over $3K and I have paid them more than $10k over the last 14 years. That doesn't even include the thousands of additional dollars I've had to pay out of pocket for fees not covered by American Home Shield. #AHS #Americanhomeshield This sucks!

I submitted claims for a non-working ceiling fan and leaky faucets, a running toilet and a non-working shower bypass on the tub faucet back in late April of 2018. Sioux Falls Electric showed up the first week of May and the provider diagnosed that the fan needed to be replaced. To date, it has not been replaced and no tech has ever been back to my home despite four phone calls to AHS about this. For the plumbing, the first contractor never responded to the work order. I called, emailed and left voice messages.

I have a 2 zone system w/ 6 year old Payne HVAC systems on a home that I purchased one year ago. Both systems were inspected and in good working condition prior to my home purchase. I've had no AC from my 2nd floor unit since late June. The unit comes on, but does not blow cold air. I live in the south where it is hot. A tech was sent out who diagnosed the problem as "contaminated refrigerant". Although we had a language barrier issue, what I understood him to say was that he was unable to determine if there was a leak. He could not perform that test.

Disaster, 3 weeks to repair AC in the middle of Summer here in TX: Submitting claim is easy and their assigned technician will come to your home in a day. But it takes them a week to call you back for the insurance approval result. If you ask them what is the other option because the out of pocket is much higher than what I expected (for my AC repair they ask $1460) they may say you can try cash out option and they do no explanation what is it and they tell you someone will call the same day. (My biggest mistake to say, "Yes I would like to see how the cash out option works," because it took one week for them to call me back with the offer of $600 cash. I said, "How come when your technician estimate $3600 for repair.")

American Home Shield scheduled someone from my area to come out and check my dryer and dishwasher complaints. And the contractors usually go back and tell them what they find and if they need parts, then they schedule and come out again and fix them. Submitting a claim with them over the phone is fine, though sometimes you have to wait quite a while. But their representatives are very professional and their contractors are generally very good. Everything’s running fine and I’m satisfied with AHS.

I rarely write reviews but my current situation with American Home Shield is insane. Buyers beware!!! We expect a home warranty company to provide timely repairs... they never do. This latest incident with my refrigerator has tested my limits. It’s been more than 3 weeks since I initiated a claim. The refrigerator died. It’s 8 years old and the repairman really thought they would cash out since it’s a major rebuild. They authorized the repairs so I wait for parts. The repair company informed me today that they do not have an ETA on a factory only part and it could be quite some time. So 3 weeks, 105 degree, heat, no water, ice or food at home.

We just moved into our house and we wanted to make sure that the AC was running optimally given how hot it is out there. I made a claim online and American Home Shield put me in touch with the AC vendor. They scheduled the appointment and the contractor came out, and he was absolutely fantastic. He was knowledgeable and really helpful. He took the time to explain what his assessment of the situation was. He also made some suggestions on what we could do. The experience was positive front to back, and it's a good service to have buying a new home.

The guy from ABC Overhead Doors came out a month ago and said that the door sprung and it had to be replaced, and if we replace the big door, we had to replace the other door too. It turns out the only things they fixed were the springs and the latches. He quoted me a price of $3,500 for the doors and said that I gotta pay for all that. He also said that he can’t put the order in that day, but he’ll put it in next Monday and I’ll have it in a week. It has been taking a long time and he called to apologize. I got a call yesterday from the door company that they are installing it on Saturday morning.

The microwave was not working and AHS sent a contractor out and replaced the main motor. I submitted the claim to AHS through the website and they responded right away. They gave me a quick text message saying the tech is gonna be working on the appliance, gave me the phone number and that they’re gonna contact me within 24 hours. The contractor called within the 24-hour timeframe and I wasn’t home when they did it. But, the person that was home said they were quick, efficient, and everything is working perfectly now.

Overall, in terms of the promptness of the response and the kind of contractors that American Home Shield usually sends, I'm very satisfied. The only problem that I encountered was when they changed the policy of the copay. In the past, it went directly to the contractor but now, the copay is taken out by AHS. But there are some glitches after they made that policy change which created problems in the last two services I had.