American Home Shield Reviews

I had smelled gas one day and when the gas company came out, they said they thought I had an igniter that had gone out. I placed the call with American Home Shield online and it was really easy. The site was great because I just entered something in and it automatically got distributed. Then the contractor was out the next day. He was very nice, courteous and fast. He had the part with him and he had it ready so it took him a very short time to replace it. He took care of the problem and was out of here. It was my first claim and I was really pleased with it. It was really easy and I loved it. The AHS warranty is a great thing to have.

It has been enjoyable having American Home Shield and I have them for two years now. I recently had an AC issue, so I went online to submit the claim and it was pretty straightforward. AHS sent people from Carolina Air and they were professional, on time, and courteous. They were also clean and they got everything fixed.

American Home Shield is a good company to get an insurance on your appliance that you need and the service is great. I filed a claim for an oven repair. I did that online and AHS's site was user-friendly. The contractor was friendly, professional and knowledgeable. He first said it would take six to seven weeks for the part to come. But then, he called me and said they got the part. And he came in and did it on a Monday morning, which was about three weeks after the claim was filed.

We had a problem with the heat pump not coming on and there was no difficulty submitting the claim to AHS for it. But there was a bit of a disconnect because the website said that the service fee of $75 would be due when the technician arrived. However, the technician said that there was no money due and that he wasn't to collect any. He didn't leave us a statement of what had been done and so I ended up calling the company because I like to have something for my record or email. My record is about what exactly AHS prepared and that I don't owe them money.

I was putting my house on the market and I was doing all kinds of stuff. I had brand new remotes for my two garage doors and I was unable to program them. It turned out that the motherboards were gone on both of them. Also, one of the garage doors wasn’t working. It would go up but it wouldn't go down. I filed a claim with American Home Shield and they sent a guy from Garage Door Solutions. His name was Jason and he was a great guy. It was the second time that I had him there because when the other side door had gone out, he also fixed that. So, Jason and I got to know each other. He fixed my garage doors and in the last five days that I was there at the house, I enjoyed the heck out of my garage doors. Being able to drive my cars in and out of the one that had gone out was fabulous.

Our A/C was freezing up and the outside unit was making a lot of noise. I submitted a claim online to AHS and the process was very easy and quick. I got the number for the contractor that was coming and then I talked to them. The tech came in, checked out the system and told me I had a small leak. Then he applied some sealant and put some extra coolant or anti-freeze, the R22 that they had, and set it up. The noise stopped and the air conditioners are now working fine so everything’s good. The contractor did great. However, the website page was saying that I did not have to pay anything but then the contractor asked me for a $75 fee. So I was confused but I paid it off.

I submitted a claim for an AC issue recently and got scammed. In the contract it said that they have to check, clean and repair any AC issues. I had a separate one in my garage that was blowing hot air and never worked properly, yet they didn’t do anything to it. I was expecting to pay my $75 call cost and I understand that some things aren’t covered. But their idea was to install another R-22 unit and it was still gonna cost me $1200, $460 of which was in Freon. So I went with the smart option instead to replace both the inside and the outside units with the new Freon system, and it cost me $4300. I got $1000 towards it but still the warranty didn’t help me all that much. They use really cheap contractors. The idea behind the warranty is great but when you have a real issue, you’re still paying a ton of money out-of-pocket.

American Home Shield's online site was easy enough to use for filing a claim. I had one for electric and the other one was for having the locks changed, and the service was very good. The lock guy did a very good job. But it turned out that I didn't need anything for the electrical. When I had plugged a lamp into the wall, the plug fell out. But I should have realized that if I had expanded the plug a little bit, it would have been fine. It cost me $75 to find that out but I understand that before they even walk through the door, they're gonna charge you something in most cases. But that was okay. I learned and I won't do that again. I think the warranty's a very good investment. I have a hot water heater that is close to 20 years old and it's way overdue. I'm praying that I really don't have to do that one but if I do, I've got the warranty.

I have used AHS twice and it was nice knowing that it's there. My air conditioner wasn’t cooling, and so I submitted a claim online. The website was user-friendly and I had a fine experience navigating through it. The friendly technician came the next day and he let us know what he was doing and what we could do in the future to help. It’s worth the comfort of knowing that you have protection if you need it.

I moved in here about 10 years ago and I didn’t find out about American Home Shield until a little bit later, but I caught on to it after a while because there were a number of things that have happened that I wasn’t aware of. I noticed, however, that the monthly fee has gone up. It was about $57 before and now it's $75. But that has been since over the years.

The light in my living room would only stay on with the breaker and none of the switches would operate it. I went online and filed a claim to American Home Shield. AHS contacted me by email saying who I would be getting a contact from as far as the actual vendor to come out to fix it. The contractor from Unified Electric was very professional and he fixed the problem.

Every contractor that American Home Shield sent out to me was great and really good at giving you the right amount of time to get to the location where you need to get to. So, you're still able to maintain your work-life balance because you don't have to be at a specific location for half a day. Then, they do exactly what it is that they need to do. Their warranties are really good. My most recent claim was for my garbage disposal and I submitted it through American Home Shield's website and the site was super user-friendly. I would definitely recommend American Home Shield as a great insurance to have, especially when you're purchasing a home and you don't really know what you're getting into.

We moved into the new house and on the first day we were in there, the tech came out and re-keyed the locks. That was one of the things that’s covered by our American Home Shield warranty and submitting that claim with them was very easy. I gave them a call then they called the contractor. After that, the locksmith called me and we set up the time for them to come out.

We had 20 different keys for all the locks in this house, and part of American Home Shield’s warranty service was provision of seven of those being included as part of a lump sum fee. So we went through AHS to have our locks re-keyed and it was for a heavily-discounted rate. And then we did the rest of the locks with them, too. The locksmith came out a couple of days after I called AHS, and he was professional and did a good job.

American Home Shield's online requesting system works very well and it's very easy to use. But we had some issues a while back on a billing situation where they kept trying to bill me for a service I didn’t have. One other time before that, they had dispatched an electrician for a plumbing problem and then tried to charge me for the next call out. I appreciate everyone wanting to get paid but that wasn’t my fault. I had put in the correct issue and the wrong type of contractor was dispatched. I had to fight a lot on the phone and make a couple of different calls to get it sorted out. That was not ideal but I've found that the actual service, when something is wrong, is done quickly and well. And that was why I stayed as customer.

The AC wasn't coming on, so I submitted a claim and it was good. AHS sent Three Brothers A/C Heating and they were great! They came in, did what they needed to do and left. They were professional and they put on something on their feet so they won't get the house dirty. However, I also had a microwave request and I wasn't impressed. AHS sent somebody and they weren't able to order the necessary parts. And they told me I was responsible that's why the wrong item was ordered when taking the measurements or whatever is needed to replace the item should have been done by the technician. But overall, AHS saved people who are not handy the headache of dealing with different contractors. It's great to have some place I can call and make sure that things are taken care of.

I heard water dripping in the ceiling so I thought there might have been a leak. So I submitted a claim through American Home Shield's website and navigating through it was super easy. The contractor called to make an appointment and they said they could come the following day. But I wasn’t available so they set my schedule which was a couple of days later. And when he came, I had a great interaction with him. It was quick and easy. He asked me what exactly was going on and he said he thought he knew what it was but we'd play with it and see. So I went upstairs and turned on the water and he listened to it. Then he explained that what I was hearing was the water moving through the pipe. The different temperatures make different sounds and there wasn't actually a drip. Having the warranty is definitely worth it and I will definitely use that contractor again. So far, American Home Shield has been really easy to deal with and I’d recommend them.

It was really easy going online and submitting a claim with American Home Shield for our plumbing issue. They then sent out Innovations LV and they got everything fixed.

Three years in a row my heating element went out and I had to call American Home Shield to get someone to come out here. Every time Sears went out, they said that the part was a malfunctioning part and not a good one and could cause a fire, yet that part was still being put in my dryer. It's expected to go out in the next few months, usually when it starts to get cold and I can't hang out clothes anywhere.

My first claim to AHS was for my water heater. It was originally with the house from 1987. It was running good and then all of a sudden, it started to smell like propane. The claim was a 24-hour turnover and the people who came were in with a new water heater. They were phenomenal. Shortly thereafter, within the same week, my air conditioner stopped working. When I originally filed the claim for it, I was assigned a certain person to come out but nobody had called me for two days. I then called the number that was provided for this company that was supposedly going to help and I was told that they were not able to solve that claim as I was outside of their range. I had to re-file the claim and that was when I got assigned to this other company.

The thermostat in my stove wasn’t working so I called American Home Shield on the phone to submit a claim for repair. It took three days for the contractor to come out and since the repair, everything has been operating well. I found having the warranty to be very valuable. AHS is good and I would recommend them to anybody.

I submitted a claim over the phone to American Home Shield for the AC and it was a nice experience. Total Air Care, the contractor sent by American Home Shield, called me and set up the appointment. They let me know when they were gonna be on their way on the same day. The technician was friendly, knowledgeable and seemed to know what he was doing.

There were holes in the coil of my AC. I submitted a claim to AHS and it was easy. I did it over the phone and their reps were good. Then, it took about a week for the contractor to come out. But the tech was nice. He put fillings in my AC and it works now.

One of my refrigerators started making some funny noise so I went online to file a claim to American Home Shield. Their website was easy to navigate. They immediately scheduled a guy to come. Also, the contractor sent was a great and highly knowledgeable guy. He quickly diagnosed the problem and told me exactly what part will be ordered. Then, as soon as he received the item, he gave me a call and scheduled when he can come to fix it. It took five days before he came back to fix it. Now, the refrigerator has been working great since the repair.

My dryer wasn’t working properly and wouldn’t come on. In a day or two after I submitted the claim, PJ Appliances came out. The contractor was very helpful and was able to assess the problem quickly. He was only there for a minute then he left. He told me that he needed to order a part and that he was gonna contact American Home Shield. He came back out the next week and now the dryer is working perfectly.

The water heater was on its last leg. The pilot light wouldn’t stay lit at all times. I was told that it kept shutting because it's old. They only last for about 10 years and mine was 14 years already, so we had to change it. I called American Home Shield and they sent someone to look at the water heater. They had an automated system this time. The first time I had called for my washing machine, I was able to speak with a live person. The reps that time were quick and my service came the very next day.

American Home Shield was provided to us when we bought the house. When we had a problem with the top floor AC, we filed a claim with them online. The contractor that they sent was easy to work with. I have also had a couple other claims and they have all gone well.

I submitted a claim online with American Home Shield and navigating through their website was not easy because it didn't give me an idea on how to tell them what was wrong. I did a claim for plumbing and the site just said plumbing whereas there's more than one plumbing issue. And I couldn't be specific. Before, I used to make a phone call, and they'd understand what I was talking about but now, it's hard to make a phone call.

My heater wasn’t working and I filed a claim online to American Home Shield. The contractor then called, scheduled, came and did it. It was seamless and it went very well. We got AHS when we bought the house 19 years ago and they are worth the money. It’s a great product and I would recommend it.

The conveyor belt may have snapped on my stackable dryer as it wasn't spinning anymore. When I was gonna submit a claim to American Home Shield, my page was saying that I apparently owed something so I was unable to make a claim. But when I called American Home Shield, they said that it was an error of the website so the representative that I spoke to was able to submit the claim for me. The dryer's fine now. The contractor they sent had come out before and he had been great in all the times that he had come.

My nephew submitted for me a plumbing claim online to American Home Shield. Their contractor, Grade A Plumbing, got in on time, did what it’s supposed to do, cleaned up, and got out. With American Home Shield, my problem is gone. They are the best.

The control panel on my dishwasher was malfunctioning and there was no new control panel available, so American Home Shield replaced the washer. They sent one contractor who brought it out, got it installed and did real well. I'm very happy with American Home Shield. They always do a good job and we certainly appreciate having them. I would recommend them.

All of my sister's 40 rentals have American Home Shield on them and 99% of her tenants were happy with how their claims turned out, and she sold me on them. I bought my house in September 2017 so it hasn’t been a very long time that I've been using them. Home Shield itself has been great and responsive, but sometimes the contractors they sent out weren’t the greatest in the world. My AC was just blowing warm air recently and submitting a claim for that issue was fast. I did it over the internet and I found their website very easy to navigate. They had somebody out there the next day, which is good considering it's in Phoenix, Arizona.

I’ve been with American Home Shield for three years and so far, I have really been impressed with them and I’ve recommended them to several of our friends. We had a refrigerator go out on us and they replaced it. I’ve also had a really good experience with them this time with the air conditioning. We had a weird problem because it concerned a part in the condenser. The AC would work for two or three days then all of a sudden, go back and blow the fuse. We even had to have the power company come out and check it. It was awfully warm during that time and HD Plumbing had to come out several times. But every time I called them back to redo this thing, they were there within a few hours. I was really impressed.

The slide on our dishwasher broke. My wife then submitted a claim with American Home Shield and she was happy with it. An appointment was made and the contractor came. He had the part that was needed in his truck and it was fixed the same day. We've also used AHS for the dryer drum recently and our complaint with that was, the contractor didn't have the part in his truck. He said it was a common part, which made it stranger because if it was a common part, you'd think they would stock it. He also told us that we can't use the dryer until he came back and that was a week and a half.

My wife and I bought our first home together and decided insure it through AHS the first year since it was an older house. We did end up filing 5 complaints over the year, creating around 1,100 dollars in expenses. Most of the issues ended up being small, things I could have done on my own probably with 20-100 dollars. The issues with AC and that company is the only reason I will giving a second star. The 3 complaints handled by 2 Electrical and Plumbing companies were awful experiences, and I am going through one right now.

When American Home Shield sends out a contractor, you need to make sure that the contractor is reputable! My father and step-mother live near Beaumont and American Home Shield sent a plumber from Spring, Texas, (K&G Services) to repair their water heater. The plumber charged them $800, even though the contract with American Home Shield is suppose to be $75. The plumbers were using foul language and tore up their house, cutting into walls, etc. The plumbers did not clean up their mess, leaving my handicapped father and stepmother to clean up the mess!

Needed A/C repair, scheduled appt. Tech shows up (late). In my home for three minutes. States I need a new motor. "Ok, when can you do that?" "Oh, AHS probably won’t approve it, it’s expensive." 24 hours later, denied “failure due to power surge”. What? No power surge observed. All other electronics, etc. functioning. We call a technician, yes l, motor needs replaced. No evidence of power surge observed. Call AHS back, offered an email address to complain. Placed on hold 30+ minutes, no one returns to the phone.

2 weeks without AC in the middle of July... So slow and customer service has long wait times and poor interface. They are covering the repair but who know when it will happen. Local contractor waiting on a local warehouse to release the equipment. I just called AHS after 2 weeks demanding action. Their system is down! 'Can’t do anything to help you - sorry - call back in 30 minutes.' I’ve had it!

AHS after multiple times on the phone authorized an outside contractor to repair the issue and gave me an authorization code to use when submitting my personal expense for the repair. Working with the authorizations department was exceptionally pleasant.

Something went out with my spa and I called American Home Shield. They gave me the number of a pool guy and he got whatever we needed and put it in. He came prepared and was in and out. I had a couple of turkeys from American Home Shield but this guy was good. I had a company that came out and did the ceiling fans for me and the guy was horrid. He told me that he would come and install new ones. And he told me to do a cash out thing and to go buy some fans, which I did. But he never came back. He said American Home Shield closed the thing. He lied to me. Sometimes, I question the quality of AHS' repair people and I wish it wasn't so expensive but I would hate to be without it. When you have an older house, it just makes sense to have it and I would recommend it.

My experience with American Home Shield has been good. They took care of any problems in the house at the right time. Some of my outlets got shut and some of the attic fan and things were not working, so I had to ask AHS to send a person to fix all the electrical issues in the house. I called them up to submit the claim. The reps helped me in noting down what the issues were and they raised the invoice. Later, I got the emails or text messages saying when the technician would come and what company would take care of the issues. The technician came on the same day and looked at each and every issue I told them according to what I had asked for AHS. He fixed the issues as well.

The A/C was running like crazy. We would have it set on 82, but it would go up to 85 and it would run for six hours. We finally turned it up so that it would finally turn off. The tech came and looked at it and he thought he fixed it. He closed it, but we had to have him come back a couple of days later. I filed another claim with American Home Shield, so they had him come back and then he thought he figured it out. I did the first claim online and did the second one on the phone. I was trying to talk to someone to see if I had to pay the $100 again. But, I just went through the automated thing and didn't end up talking to anyone.

Whenever I submit a claim to American Home Shield, I usually do it online as it is easier than sitting on hold or waiting for someone to answer. The recent claim we had was for our air conditioner. It was a short quick repair and AHS covered it. The air conditioner guy was great too. Then, we had a plumbing issue where the main water valve broke and I didn’t have water for three days. AHS didn’t cover the claim because it was outside the slab and the plumber they sent was terrible. He was supposed to follow up with me and it took them 24 hours to follow up. At that point, I called another plumbing company. Also, earlier this year, my water heater went out and I didn’t have hot water. AHS took three days to approve a new water heater for me and the time that it took to approve everything was excessive.

I had an air conditioner that wasn't working. When I submitted a claim to American Home Shield, I called and they assigned me to a provider that never called back to make an appointment. They did call once but they didn't leave a message. I just saw the number there so I called and called and left messages to get an appointment but I never got anything back. Also, I filed a claim online but the process was a bit confusing as they gave you different options. My unit wasn't working and I didn't know if it was the air-conditioning or the duct. They wanted me to know what was wrong but I didn't know so I chose air conditioning.

I called in to American Home Shield when the condenser motor was gone. It took them a long time to get somebody out there but the claims rep was okay. I told the contractor what they needed but they didn’t have it in stock. That took another day and that was why it took four days to get it fixed. We had no AC during that time and I improvised. Still, Aquilla Air did a good job once they got there and got it figured out.

Our AC unit was not cooling the house as it should. I submitted the claim online with AHS and I was able to do it quickly. I simply typed in the contract number, the address and the specific problem. They had a list of appliances and I went down to AC and checked it off. In less than 24 hours, they referred me to an AC company which emailed me back with when they would be here. The guy from the AC company came out on that day, contacted me and discussed with me what he found. The house was built way back in the early ‘80s and back then, we didn't have the temperature change because of climate change and we didn’t have the kind of heat waves that we have now. So, now the efficiency is way down below par. I walked in and it was like a furnace is cooking.

We called Home Shield to file a claim for the dishwasher that kept on breaking. The appliance guy came out three times to change some parts on the dishwasher but it didn’t work. So he called the electrical company for them to come out to take the whole circuit breaker out because the actual breaker for it wasn’t a good one. The electrician walked in, looked at the dishwasher issue and he knew exactly what was wrong. He was done in about 15 minutes. And it was great.

The heat came down because the fan was freezing up on the outside unit. I called American Home Shield and their reps responded really fast. It was a Friday and it was 24 hours before the contractor sent me a text and it was Monday when they gave me a time when they’d show up. And then, they showed up. It happened to be a company that does my maintenance anyway, except I didn’t know there were different people in there.

Some of my outlets stopped working so I went online and submitted a claim for it. It took me some time to find the place on American Home Shield's website to submit it, though. Also, It took two weeks after submitting the claim until the time the contractor was able to come out and help me. Still, it was kinda on my part that it took that long as I went out of town like the week after I submitted the claim. The contractor who showed up the week that I came up from an out of town trip was good. He knew what he could and couldn’t fix and what would be covered. He fixed the outlets fairly quickly.

Our dryer wasn't working. I submitted a claim with AHS and they were very responsive. Right away they contacted me to tell me who would be the local company that they'd be using for that particular claim. So, everything went very fast. The contractor I had was Appliance Express and they had very good customer service. As soon as they got me scheduled, I got a call, an email, and a text message from them. When we were waiting for the part, it took two days for the rescheduling. But it wasn't that bad of an inconvenience. And since the repair, the dryer has been working very well.

I was recently in the attic to put up a Christmas tree that my daughter should’ve put up months ago, and I bumped the electrical outlet and cut off the air conditioner. When the guy sent by American Home Shield got here, I could’ve cried because that’s all what the problem was. But he checked the outside, checked my coolant level and made use of the opportunity. He was very kind and he helped me be more cautious. Last year, the capacitor blew and the tech that came was a very good young man. AHS has been good and I would certainly recommend them.

My experience with AHS has been good and convenient. I've had a couple of different people come up for plumbing before and when I submitted an online form for a leaking toilet, I didn’t get the specific provider I wanted so I canceled it. I called them back in and they were able to help me out really quickly. And it was great with the technician. I'm happy and I’ve recommended AHS to my friends.

I've been very happy with American Home Shield. It's very valuable having a warranty and it has also saved the cost of repairs. When the air conditioner was running but not cooling, I submitted a claim online and navigating Home Shield's website was easy. The following day, the tech came out and said there were some wires that were shorting out. And after the repair, the air conditioner has been working fine.

My air conditioner went out on a Saturday and because the heat index wasn't gonna be over 105, it was not considered an emergency based on American Home Shield's policy. And so I had to wait until Tuesday morning for the tech to come fix it. Needless to say, I didn't have a comfortable weekend because the temperature was in the high 80's. I have a lady that stays with me that's not well. But she just happened to be on vacation so I didn't qualify as having any health concerns and I wasn't real pleased about that. But once the tech got there, he was polite and professional. So I'm satisfied with AHS but that temperature thing is not good.

I’ve had American Home Shield ever since I bought this house and it’s basically insurance if something happens. Usually, our claims are for air conditioning and I’ve also had a microwave shut off on me. AHS sent out a tech for our AC when it wasn't cooling and he gassed it up the first time that he came out. But he had to come back. I have a simple AC and when it got real humid, it was putting out so much water it couldn’t drain it and the drain pipe was stopped up. It wasn’t that humid when he did the repair originally and the unit was cooling but it was barely dripping. He didn’t check to make sure that when he did it the first time that that was slow and good. And when it started really dumping a lot of water, the water was running out in my upstairs in the floor.

I’ve submitted a number of claims to American Home Shield this last year. I get an instant text saying that I'm gonna hear from the contractor within 24 hours and that’s always nice. So, I like that. I had a claim when my water heater quit working and was leaking and I did hear from the plumber. They came out a few days later and fixed the problem. We talked a little bit about what I saw and then he told what the possibilities were and started tearing into it. He told me what he did, cleaned up, and talked to me before he left, which was nice. It was a real good customer service from the plumber.

The line that goes into the toilet tank was leaking onto the floor and I was not happy with that because that tank was only put in seven months prior. A plumber was sent out because my toilet was leaking and I was told I had to pay for the toilet. I had HSA then and they certainly weren’t very helpful in telling me what to do. They left me hanging. But with American Home Shield, I’m very pleased at this point. The experience has generally been good when I submit claims and their customer service is much better. I tried doing a claim on the phone but then I went online and the turnaround time was great. I got a response with the information of what I needed to watch for and do.

I submitted a claim with American Home Shield for a washer that kept stopping at a function and wouldn’t go to the wash. I called AHS, called the contractors themselves, and emailed AHS. The reps were good and very helpful, and they recorded everything I said then connected me to a tech guy a day later. Waiting for the part took a bit long, but as soon as the contractors got it, they called, came and did the unit. It was figuring out the problem or the part to change that took a bit longer, although it wasn’t their fault because the thing had a different sensor and they had to follow a step to fix it. But they were all great and everything was good.

Our water heater stopped working and I submitted a claim to American Home Shield online. It was easy and the contractor did a really good job. They were polite and professional. I didn’t answer the phone or text message over the weekend but they were there bright and early on Monday. Our water heater was fixed by Tuesday and it has been perfect ever since. After that, we realized that our water heater was crappy the whole time. Now, I'm like, "Wow, this is what hot water really feels like."

When the ice maker in our refrigerator stopped working, I submitted a claim online with American Home Shield as it was convenient. An ice maker is mostly an appliance of convenience and since we pay for the protection, we thought we might as well use it to get the ice maker fixed. We were able to schedule everything around our schedules. A contractor came on time and he took a quick look, examined everything and realized it was broken. He then said that he would get me a replacement and he ordered it. He contacted me two weeks later when he had it. Then he came back in and popped in the new one. He was in and out and it was as if he was never here. It was easy peasy.

The whole system of my AC wasn’t working. It was not cooling and the fan wasn’t working either. I tried to call American Home Shield to submit a claim because if I go on the computer, I make a mistake a lot of times. But it took a long time for AHS to answer the phone when I called so I waited a very long time. When I finally got them, I was told that someone would call me that day but they didn’t call. It took a while for me to get the call and when the company got back in touch with me, I called the company that they said was going to call me. They said they were going to come out and it took them over the weekend before someone came.

We owned a home in Colorado and we used American Home Shield for that home. And then, when we bought this home in Iowa, we started using them again. Recently, our hot water heater wasn't getting hot and our water would stay hot for about 30 seconds or so and then it would be ice cold water. Also, we would come home from work all day and the water would be ice cold. I submitted a claim and called and I got a text within 30 minutes that they've already set up with whomever was supposed to come and do it. It took two to three days for someone to get there which wasn't bad.

The drain in the faucet was leaking bad so I submitted a claim over the phone. It was my first time ever using American Home Shield and they were excellent. They called me back, emailed me, texted me and kept me up on what was going on and when those issues would be there. They were on time as well. I submitted the claim on Tuesday and they came over on Thursday. The techs who came over were very clean and they did an excellent job. They diagnosed the problems and solved what was wrong. Also, they told me to give them a few minutes and they were able to get it through in probably 30 to 40 minutes. They told me that if I had any problems, give them a call back. When they had to come back the second time, I called them and they sent a guy the next day. After the repair, the drain has been wonderful.

One of my AC units went out. I filled out the request online and submitted the claim to American Home Shield. That process was simple and straightforward. They got back to me and told me who to call. Then, I called their contractor and the technician told me when he was coming. The young man whom they sent was a really good guy. He was really professional and took him all of about 10 seconds to say what the problem was and that he would fix it. Since the repair, the house feels pretty comfortable though it's 110˚ outside. The contractor did a great job and the AC has been fine.

Our space heater blew out the circuit breaker and I submitted a claim to American Home Shield over the phone. I’ve been with AHS for a month and it was the first time I called. I like talking to people and it was good speaking with them although this one didn’t speak English too well. The contractor did some of the circuit breakers outside on the garage and so far, it’s been working great. Also, the scheduled time was between 12:00 and 3:00 and he got there around 11:30. AHS provided excellent service and it was a good experience.

I called American Home Shield and told them my garage door didn't work. I usually have so many questions. I'd rather talk to somebody on the phone than go back and forth for 10 days in the email The rep was totally fine and he acted like he does that all the time. He looked up my contract and made sure I was covered and told me who he would be sending over. He told me to go online and put in a request and he told me how to do it. It was a Friday when I called and he said the contractor would get back to me on Monday and tell me when they could come. I had a couple more questions and he told me he had put the request through for me so I might hear from the contractor that same day. Within a few minutes, a guy called and asked when I wanted them to come. The guy who came out was fine and he certainly knew a lot more about garage doors than I do.

Recently my air flow was diminished, so I paid my deductible and American Home Shield sent someone out. The tech told me it was my air filter, so he changed it. I noticed later on that there was water in the area of my air conditioner, so I called back the next day. AHS tried to make me pay the deductible again, but I was like, “No. This is the same issue because there was no water when you came.” So, they waived the deductible the second time and sent the tech back out. He said, “It’s your drain pipe,” which is in the sink that’s in my basement. So, he said he cleared it out but when he left, it was still leaking.

My recent claim to American Home Shield was for a leaking pump in my hot tub. I filed the claim online and it worked this time. AHS sent out a good contractor. He was on time and he was clean. He fixed the leak and since then it has been okay. I've had too many encounters with AHS and their fee is more than in other places. It was 50 bucks if I fixed it myself instead of 75 to American Home Shield. So, I was sad about that.

The motor on the fan of our AC went out. We called AHS one day and the rep that we spoke to was very polite. The contractors called us and said it would be the next day before they could get out there and it would be between 2:00 and 5:00. And so the contractor called when he was about 15 minutes from here, and he got here probably around 3:30. He was a nice guy to talk to and he gave me a few pointers. We've used AHS twice already and they’ve been very cordial. I’d recommend them.

I usually call AHS when I have to file a claim and let them know the problem and then they’d get somebody out there to me within 24 hours, depends on the severity of the claim. And then I just pay a $75 fee. They’re very professional, very nice and helpful. But when my spa wasn’t coming on and my chlorinator went out, apparently it wasn’t covered by American Home Shield. I didn’t know because it said all pool equipment was covered. So I had to do away from my chlorinator and ended up just going to straight chlorine.

I noticed that the air coming out from the AC wasn’t cool and after I checked it out, I noticed the coil was leaking Freon. American Home Shield sent a wonderful contractor after I submitted the claim. He walked in and asked me what I knew, and then told me what they were gonna do and walked me through everything. They had to come back one time, but the guy was there for a few minutes. And the AC has been great since the repair. American Home Shield is great and the price isn’t too bad. Having a home warranty is extremely valuable and I’m glad I have it. I don’t have to come fully out of pocket at one time when I have a problem.

I've used American Home Shield seven times since I bought the home warranty for our new home and it's been great. I go online to do a claim then American Home Shield would refer the contractor out to me. They would contact me and then come out as per their schedule and my schedule. That's how it has worked, and everyone has been very professional and courteous. I have had great experiences with the people American Home Shield has sent out except for the last one. It was absolutely horrific.

We've been with American Home Shield for several years now and I normally call them to submit claims. When our AC stopped, we had someone from the company Andrews Heating & Cooling to come out and fix it. The interactions that I had with the person from Andrews were excellent. I prefer Andrews than the other reps that AHS have. He was very thorough and doesn’t rush through. It was late when he got here of which I was thankful for, ‘cause I’m a cancer survivor and I don’t do well with the heat.

I was on the phone fast and easy when I submitted a claim to American Home Shield for the air conditioning unit. I had no problem scheduling them but I didn’t like the contractor that they sent because they didn’t fix the issue. The AC is still not working and they charged me for the Freon. AHS had them come out last year too and I was hoping it wasn’t going to be that and it was. I don't like telling on people because I don't want them coming back and now, I have to pay all over again. But it’s done and it’s a lesson. Working with American Home Shield, I'd use them several times. They were awesome and they sent out awesome people here. Unfortunately, with the air conditioning that didn't go well.

The guy from Sears said that there is a seal somewhere in the washing machine that was put on when it was built too tight. He said it was probably not the wrong one or when they put it on, they should have tried a different one 'cause it was too tight and over time, it bore a hole in it. So there was water leaking. We've been longtime American Home Shield people and we've always used them for every house that we've ever had. I filed a claim with them on a Friday evening and it went great. We got a call Saturday that we were on a schedule for that following Thursday. It was relatively quick considering that they're busy.

I’m upset about my plumbing claim with American Home Shield. I explained that it’s covered under my contract and also what had happened. It took them a couple of days to get somebody out. My water was shut off, so they did an emergency thing. They sent a company and a guy came and checked everything out. Then he said, “Okay. I see what I gotta do.” He said that he gotta go back and call American Home Shield and tell them to get him the estimate. When he came back, he had AHS on the line and they said I would have to pay for that myself. It wasn’t covered because I tried to repair it. I didn’t try to repair a thing, except for stuffing a rag in a hole to stop the water from coming out. I was just trying to stop it from leaking. Even as I turned the water off, it was still leaking water on my wooden deck.

Our upstairs AC unit was leaking, so my wife submitted a claim with American Home Shield. AHS told her that it was gonna be a week before they get somebody over but she talked to them and they worked with her and got it worked out. Andre from Greenway Home Services came and he was super good. He got great people skills and if I ever have to have ACV work done again, I hope they don’t send anybody but him. My wife has been with American Home Shield since 1994 and we've used them since we got married and we've always had good service with them. However, we wish the cost wouldn't go up so much.

A faucet in our master bathroom wasn’t working and wouldn’t turn on the water. And a commercial-grade toilet in our casita that is flushing over and over again. At the moment, we have to turn it on and off with the screwdriver every time we use it. We submitted an online claim with AHS. It was easy navigating the site. Within the day, the contractor called and due to our schedule, it was a few days before he could come out. Another issue was that in the casita, the water in the shower is coming out warm and not hot. He was arguing that it was all a problem with the water heater and that the water heater needed to be drained and new water put in.

We had a problem with our refrigerator and then with the oven. Then we have also had a plumbing problem as well as electrical and air conditioner problems. Submitting claims to AHS has been easy. We usually talk to somebody over the phone. Thus far, the contractors they've sent have been honest. If they cannot do the job because it's not their job, then they send somebody else who can. Overall, our experience with AHS has been okay and we're happy.

An outlet was out so we submitted a claim to American Home Shield. It was easy and they were friendly. They sent MaeDae out and the electrician was nice and professional. It was an easy fix. The electrician was in and out in 15 minutes and I haven't had any issues with it since.

I have joined with American Shield almost a month and have not received a copy of coverage via email nor postal mail; but did pay the first month fee. When will I receive copy of coverage? I had spoken to a young lady and she stated she would send a copy via email and postal mail, no copies received. Could someone please look into this matter? Thank you.

I am very disappointed with the service today. I had a company out to check why my garage door opener why it would not open and shut and was advised that I need a new motor. I called them yesterday and they came out this morning. I called American Home Shield and asked if they could do the work and they said no that they were not under American Home Shield. I then asked if I could pay them and send the bill to American Home Shield and was told no. I then set up an appt. with another company, but they cannot come out until Monday, this is Thursday and now American Home Shield tells me that I could have had it done and send them the bill. Now I have to have my car out until at least Monday. Employee's not very well informed on policies. In all the years I have had American Home Shield, I believe this is only the 2nd time I have ever put in a claim. Very disappointed.

I would like to be able to contact AHS by phone and be able to talk to a HUMAN person and not a machine, since I have to change the air conditioning (the compressor). The hiring company that AHS chose does not seem like a serious company, because the budget what they gave us is more than double than other companies. I would like to know what the procedure is like if we want to change the contractor or if the AHS pays the insured amount to us and we hire another company to change the compressor. I've already try to contact AHS by phone or email and I always receive a machine answer or an automatic response email.

We had a washing machine leak in our new to us home. The previous homeowner had purchased the policy for us when we purchased the home. There were no local repair person that would come but American Home Shield did get an out of town person to come. Repair was completed perfectly and the total repair less the fee required was covered.

I have been a customer with American Home Shield for approximately a year. I called and reported that my A/C was not working at the end of April and they sent out Beaches Heating and Air. When they came out the first time the tech said it was a fan that was broken and left to get a replacement. He came back and put that in but that did not fix the problem. The next time they came back they said it was the heat pump and compressor. So I had to wait for the part to be ordered and had to pay for Freon. I paid the amount the tech told me that the Freon cost when he came back to install the compressor. Not one week later the A/C stopped working again and I called to have the issues resolved. AHS sent Beaches Heating and Air out again, technician Rocky. He then proceeds to tell me that the coil had a leak and he sprayed something comparable to "fix a flat" to stop the leaks and put more Freon in, no charge this time.

I had been with American Home Shield for quite a few years before and then this time, I've had them on a rental property for about four months. I submitted a claim online when the AC went down and it went well. I was notified that they were gonna tell one of the providers and then United Air Temp went to the property. The guy fixed the issue and as a customer, that was what I wanted. There was only one thing that I didn’t like. He never talked to the tenants to see what caused the problem.

When I had an electrical claim, I submitted it to American Home Shield. Usually, submitting the claims to them are pretty easy. The gentleman from D & G contractors, the electric company that came out, was very nice. He was in his mid-50s and he seemed to know what he was doing. He fixed the problem and there are no more issues. I would recommend American Home Shield.

I've only filed a claim twice so far and then I got emails from American Home Shield saying that a service person or company should be contacting me within the next 24 to 48 hours. On both cases, I've actually had to call the company after 48 hours because they didn't initiate contact like the email said. Nonetheless, a technician came out, took a look at my dishwasher that wasn't working properly, and had to order a part. Then he had to come back and install the part. The other service call was for the garage door opener. Overall, American Home Shield did good and once I got the service companies on the phone, they both have worked with my schedule in setting up the appointments. I work late in the evenings so they came by my house late. And both works done have been good so I'm happy.

I had an issue with my dishwasher. I filed a claim with AHS online and the process was very easy and simple. Then, the first tech came out three times and tried a couple of things, but he couldn't figure out the issue. He was not very knowledgeable of that particular appliance and rather than saying it was not repairable, he told AHS that he couldn't do it but it was repairable, which was confusing. AHS had to send somebody else and that other person said that the dishwasher was not repairable. After it was decided that the dishwasher would be replaced, it was easy. But it ended up costing them more because they changed several parts in the dishwasher that they ended up throwing in the trash. Besides that, I had another claim with AHS that went very smoothly. The tech came out, said there was no part, then took care of the problem right away.

Recently, I thought I had a slab leak. I called American Home Shield, told them what the issue was and they sent some plumbers out to look at it. I got a text message saying the name and contact information of the contractor that would be out here. Their technicians showed up and found the suspected problem. They did some calling to see if it was covered or not because there was a hose that was failing and whether it will be covered or not was questionable. Eventually, they found out it was covered and they put a new hose in. That fixed the problem and everything has been working fine since. I'd recommend AHS.

I submit my claims over the phone with American Home Shield and all of their representatives have been helpful. I wanna talk to representatives for the most part to make sure that my claims go through rather than me doing it by myself. And I normally go through Stacie and when I did my claim on my AC, she was able to help me get things pushed forward so I would be able to get my AC assisted with. But I would not recommend their contractor, 24/7 America Air Conditioning.

We had electrical issues with the light switch recently and my wife submitted the claim over the phone at American Home Shield. The contractor that came out was courteous and on time. The light switch has been great ever since and everything is good.

I called American Home Shield for my refrigerator and they gave me a contact. The contractor that then came out was very good and knew what he was doing. He got the job done in a reasonable time. Having a home warranty is very valuable and with American Home Shield, we've had experiences that were good but some, we had to do a little negotiating.

We noticed a significant build-up of water in our carpet next to the A/C unit which flooded our carpet and our wall. We figured it was coming from the A/C unit but we didn't know why. We thought it was broken and it was struggling to keep the air temperature down when it was 100 degrees out. I submitted the claim to American Home Shield online at first but then something happened with the timeline and so I tried to do an outside authorization. I ended up calling thereafter and filing a whole new claim.

I called American Home Shield to submit the air conditioning claim and I had somebody here the next day. The technician checked it out and said all I needed was Freon and he took care of it. I've had American Home Shield for a number of years and their service hasn't always worked like this. However, this claim worked exactly the way it was supposed to. I recommend AHS.

We had a washer that didn't work properly and it got fixed. So far, everything works. We submitted that claim online and the website was very good and straightforward. A contractor came and did a very good job. He was very professional and quick, and had very good customer service. So, we were very satisfied. We would recommend AHS. It was an easy experience with them.

The shower in our master bedroom has two hot and cold faucets to activate the water going through the showerhead. And in one of those faucets, there was a leak. My wife called American Home Shield and it took about a week for a contractor to come out. The guy looked at the issue, what it was, got his stuff out of his truck, and fixed it. He also fixed the stoppage in one of the sinks in the same bathroom and in the kitchen. He handled all that. He had to come back one time because one thing didn’t hold but the service was good.

I noticed my AC unit outside had a loud noise and it stopped working sounding like it was gonna blow up. I went online to file a claim and after I set the claim, it asked me if I was to pay now or later and I pressed “later” when I should have pressed now so I called the rep. I told the rep I got confused with what I did and she explained the process to me. She told me that she could change it for me. The contractors called before they came and they arrived on the estimated time. They had great customer service. When they came, they went upstairs to the attic first and said that the issue was definitely outside. The guys went outside and did an analysis. They came back and explained everything that was going on. They told me that something was needed to be cleaned and some doohickeys were needed to be changed. They told me to give them an hour and they’ll have the AC back on.

I submitted a claim to American Home Shield for a sewage backup. I did it online and the process was simple, fast, and easy. The company that they sent out came earlier than expected, which was good, and they were able to fix the problem easily. Since then, everything is draining right. It was a good service, overall.

American Home Shield is a great company and always has great customer service. We submitted a claim for our AC unit that was leaking and within a certain number of weeks, there was no charge. Dawson, the AHS contractor, showed up and they checked the whole system out. And then, they went back to the area of the leak and they found out that the pan was unadjusted. They fixed it and then fixed the whole system up and cleaned up after themselves.

We ordered an air conditioning repair from American Home Shield. I prefer submitting claims with them by phone since I can’t specifically let them know what’s going on when doing it online. My father lives with me. And when I told them, the AHS representative set the appointment the next day. Then I told her to set that appointment, but I also asked if I could talk to a supervisor to see if they could get somebody sooner. When she got the supervisor on, he extended it for another day because he said the space that I wanted was already taken.

I called American Home Shield when my smoke detectors weren’t working and it went good. Beacon Hill Electric came out within two days and the contractor was great. Everything was handled very professionally and timely. I've had American Home Shield for years but this is the first time I had to use them so they're nice to have. I would definitely recommend them.

American Home Shield is doing a good job. We've had several claims and they came right through on those so we're happy with them. They've been doing real good in terms of the claims process and the contractors have been really good as well. We had an AC claim and it turned out that there was a bird nest in the vent line, and the contractor fixed it.

We had a Samsung which I thought was a really good washer and we couldn’t get it to balance so we called American Home Shield. They sent a tech out within a few days and the tech said that the part that would fix the washer would equate to a brand new washer. And so, he deemed it unrepairable. I’ve got four kids and we had laundries stacking up so from that point, I went out, purchased a new washer and went through the claims that way as we purchased. And then, American Home Shield did a reimbursement.

We had a claim for the toilet that wasn’t working correctly. My sister called American Home Shield to find out who were the plumbers and when they could get here. I called the plumber the next morning and left four messages throughout the day but I never heard from them. When my sister got home from work, she called AHS again and they contacted another plumber. He came out the next day and was a nice guy. He had a little boy with him who might have been his son. The plumber took care of things within 15 minutes and that was the end of it. Other than him, we’ve had the air conditioning and the heat people out here, and they’ve all been fine. I’ve had nothing but good experiences with American Home Shield.

I submitted two plumbing claims to AHS online and the challenge was with the notes. It gets lost in translation. You have to select one specific thing that might be wrong with your plumbing but I'm not a plumber. The first time I submitted a claim, I had an issue trying to get them to understand what exactly was wrong. The second time I did it, I didn't really try. Nonetheless, Gates Plumbing came out and they were fine. They showed up on time, had a good attitude, knew what was wrong right away and took care of the issue. They sealed the leak we had and it was the best experience I've had with AHS. Nobody had to leave and reschedule a week out. They just did the work.

I filed two claims with American Home Shield recently--one was for a ceiling fan in the attic that wasn't working and the other one was for the condenser unit. It was a good experience submitting claim and they were pretty timely. They got somebody out to look at the issue and when the contractor made the assessment, he left and then came back for the repair work. The contractor was professional. However, the next day, my main unit wasn’t working. I did a little investigative work, and when I went outside, the breaker was tripped on the main unit at the condenser. So, I just flipped it back on and it’s been working ever since.

Having a pool is a big black hole and money pit so I almost regret having a house with one, but I have American Home Shield to help me out there. So, it's all good. When the pool pump broke and I submitted a claim, my experience went great. Watertight Pool and Spa called me immediately and they did a great job. I highly recommend them. The only thing with AHS is the wait on the phone but as soon as I put the claim in, their service is very timely. I should do it online but my work does not let me. But all in all, American Home Shield's service has been excellent.

I moved in my new property and the lighting was not working. American Home Shield sent out an electrician from one company. He came, removed the lights and then said he couldn’t fix it because it wasn’t covered. So I replaced the light on my own. But it did not resolve the problem apparently because it happened again a month later. There are two main lights in this room and the other light stopped working as well. But when I called American Home Shield, they said it's been more than 30 days of that initial claim so it wasn’t covered anymore. It would be another $75. They sent somebody else out and he fixed the light and hung it properly. But I was disappointed that I had to pay the service fee again. I feel like every time I would call them, I would have to pay $75 for some reason. I wouldn't discourage somebody from the warranty but I would want them to be aware of what specific coverage they have if it is their first time using a home warranty.

I had an issue with my air conditioning system at my Paso Robles house. I called American Home Shield and the contractor they sent was excellent. He came right out, didn't dilly-dally and fixed the problem. The job was very well done. However, at my mom's house in Bakersfield, we had a broken dishwasher and the tenant there called. AHS' contractor said they would be out in two days but then they called the tenant back and said it would be more like a week. It took him over two weeks to get his dishwasher fixed.

My dishwasher wasn’t working properly. Whenever water was coming from the sink, it would go into the dishwasher and come out to the floor. I used the mobile app on my phone to submit the claim and the payment portion was simple to follow. I made the payment with my credit card before the technician came out and it was practically painless. I got a call the next day, which was within the allotted 24 to 48-hour timeframe, then the technician was out within two days.

We've been happy with everything that's going on with our warranty from American Home Shield. Working with their representatives has been great. It took their contractor Pride AC a while before they could come out the first time. They had to come out a second time but still they repaired the issue 100% and it's been fine since.

I’ve had American Home Shield for a number of years and I've almost always been satisfied. I have my property manager contact them by phone for claims. But when we had an electricity issue, Advanced Overhead Doors didn’t do a very good job. They didn’t do anything and we requested that they be taken off the list for any future work for us. My renters had to do without the use of their garage for a while. But we contacted AHS and they helped resolve it again.

Since I renewed American Home Shield, their claiming process has been much easier and quicker. We just call and say we got a problem. And 99% of their reps have great customer service, listening to the problem and understanding that we’re having issues. So far, it has been good. The first issue we claimed for was for the pool that turned out to be a cracked valve. The guy from Splash Pool tried to fix it but it didn’t work and he told me that the crack was too big and they’ll just replace the part. Within a week after that, the pump started to go. He had to order the part and I understood that it had to get approval from AHS. I liked the personality of the guy. He was quick and great. He stayed in contact with me and allowed me to text him and find out what was going on.

American Home Shield sent Mister Fix-It to repair our air conditioner. It was leaking Freon. The guy from Mister Fix-It was out here the same day that I called AHS to submit the AC claim. He put his gauges on the outside unit and it’s low on gas, and I said that the unit was 34 years old. So I’ve been babying it. I also have him come out and do a check twice a year. Having my AHS warranty on my property is worth it. You never know when something’s gonna break down, especially with mine. I have an ancient house. And AHS is saving me a whole bunch of money instead of having to put in a brand new AC unit all by myself. I’ve got my mom hooked up with AHS, too. She just got it over a month ago, and it sounds good for her.

When AHS gives you a number of somebody to get a hold of who's gonna come out and do the job, they have really good people. They're very reliable and they do a great job. My only issue is when you call AHS and if you want to speak to somebody, it takes a long time to get through them. If you call up and you use their electronic system cause you know what you're calling about is covered, that's simple. But if you have to speak to a human being, you are in trouble.

I submitted a claim to American Home Shield over the phone and the claim process was fine. The contractor that they sent out re-keyed my house. He was awesome and I really liked him. He called and said that he was running ahead of schedule and asked if he could come. He was quick, personable and he did exactly what I asked him to do and he was in and out. I had a really good experience with AHS.

Submitting a claim online is more convenient for me and I do it while I'm at work. I had an air conditioning claim for American Home Shield and the contractor who came to service was really nice, quick, and efficient. He was knowledgeable and thorough about everything. He tried to explain to me and I tried to retain whatever it was that he told me so that I could go and tell my dad what it was. Now, it should be fine as everything is still working.

There is usually a little bit of a wait time when I call American Home Shield and some of their contractors aren’t very good. We’ve had some issues with a few of them. When we hired somebody to do our own AC, we found that the guy was trying to upcharge for items. Also, my son and I have medical issues, so if our AC or something that affects the thermostat in the house has a problem, it can cause more issues. I have to have somebody come out quickly to resolve them. But it takes them quite a while to get here and then they give you a quote and end up taking forever to get some of the stuff done.

We don’t know what may or may not break around here, and we didn’t wanna take a chance and have it to come out of pocket. I was told that American Home Shield has good coverage on things and we've been with them for about six months now. Luckily, we've only had one issue. Submitting the claim was easy to do too. Somebody called me right away and we set up the time. The contractor came out and looked at the dryer. The heater core had gone out and once they ordered the part, they came back and put it in.

I went under the house and I freshly laid some limestone as a moisture barrier. I noticed a wet spot on the freshly laid rock that indicated that the pipes were leaking. Two leaks were coming from the main drainage line. There was one directly below a toilet and one on the outflow pipe from the house. I called American Home Shield's 1-800 number and requested a claim. The representative I spoke with was very fast, professional and efficient. There were 24 total hours to two calendar days that elapsed to schedule the appointment, and then one or two days for the service tech to come out.

I had two claims with American Home Shield. One was taken care of really great which was the second claim and it was done in two days. As for the other claim. I first made the claim on June the 7th and by June the 12th they notified me. They were supposed to call me within 24 hours to make an appointment but that never happened. I made a phone call myself and I left a message because there was nobody there. They did call me back and a service guy came out, looked at my dish machine and said he gotta order a part. However, up to this point the service company had never notified me. I called and they said they were waiting on a part. I said, “I’ll go get the part and I’ll have it here tomorrow.” And they said, “Oh, no. We gotta get it from AHS.”

My dryer went out and it was easy to submit a claim with AHS to get it repaired. I just went online and filled up the claim form. Then somebody called me and scheduled to come out and fix it. I've done it over the phone before but it takes longer and you have to give your credit card information and the computer stores it. I have five children, so I’m in big trouble without a dryer. But the contractors came out relatively quickly, right when they said they would and they got in there a little kit and they took it apart and fixed it, cleaned it, and put it back together. The dryer was back up and running right away.

I put a remote at the ceiling fan and the lights. The wall switch that is wired to the outlet, controls the outlet and for whatever reason, it was also controlling the fan. Also, when I plug something into the outlet and use it, it would fry them. We plugged the vacuum into the light switch and that made a blow. I used the ahs.com website to submit the claim and I got automatic notifications of the company that I could expect to hear from to schedule the appointment to come and look at it. My wife was gonna be home when they could come, so they suggested a service window. The contractor came and he was very professional and courteous. The issue was supposed to have been fixed through a warranty, but the issue kept happening.

I recently had a problem with the condenser fan of the AC. So, I called American Home Shield to file a claim and my experience was good. I talked to a representative who got my order and put it in the system. They had a contractor sent to my house in a couple of days. The guy was amazing. He checked the AC the first time he came and it was okay. When he came the second time, he was able to pinpoint the issue and helped me. So far, everything is working good.

I am writing to you all as a long time customer who has been getting the run around from AHS for almost 2 weeks. I have 2 kids under 5 years of age and it my central air is not working. My home is over 90 degrees and the call I initiated on July 2nd was escalated the same day. Today is July 11th and a company was supposed to come today to my house between 12-2 pm, I confirmed with the company Blue Ribbon and they stated they will be there between 12-2. At 2 PM I called to find out when the tech will be coming, I was told that AHS needs to call them for prepayment before they can come.

I called back to dispute the claim from the first repair company. They sent out a second company who replaced my hinges. It was not a bad frame after all. My oven works just fine now. A specialist that monitors this site kept checking up on me to make sure things went smoothly. It took longer than I expected because the warranty company kept messing up my phone number or not giving it to the repair companies. But at the end of the day my oven was repaired. It was a rocky few weeks.

AHS call agents did not understand my steam boiler problem 3x. It was a leak in the pipes but they sent mechanical (air conditioning) companies to fix my leaking heating unit. Although I explained the problem of leaking water in a very detailed way, pleading with them to send someone right away, the call agent only would contact mechanical companies that could come out 48 hours later. When the mechanical company came out, they said, they can't fix this because it is a plumbing problem, and they stated that on the work order, it only said "steam boiler does not work", and hence AHS sending the AC companies.

I have paid the Home Warranty of my new home for 1 year and 4 months. I requested a service for the first time because the AC of the second floor was not working properly. They sent a technician who said the AC unit needed to be replaced (apparently it was too small?) and he told me American Home Shield would call me in one or two days. Never happened. After two weeks I called them, finding they have a terrible customer service and again, after 1 hour in the phone, they told me the case was in the authorization department and somebody would call me in the next 2 days. Nobody did.

After requesting HVAC service from AHS, it took over a month for the contractor to get ahold of me, which know is not AHS's fault. After the contractor came out, they fixed one small thing and left. This did nothing but cost us $75. I had to resubmit the claim, which it then dispatched another contractor out to us. This took another month to get finalized after 4 different trips to my house. Again, not 100% AHS's fault, but even after all of this, it is hard to tell what exactly gets covered and still had to pay +$600. It is very hard to reach AHS on any of this, as well.

I do have American Home shield over 3 years. I never had problem with them until my AC broke. They sent me a contractor to look at it... And they told me that needs to be replaced, and as well contractor supervisor came that day to sent me them unit for $9000, I called AHS what happened. They told me that is not true. "You are not going to be responsible for nothing," but when they got invoice from contractor they want to fix my AC and I have to pay $900 for Freon, I told them I do have all proof what they told me but AHS is not believing me and they do not want me to speak supervisor... He is always busy and them representative are getting upset with me not believing me what happened... I need new AC not fix and fix and fix. It is old and they give my compressor two years to work and to give up... I am so upset and it is summer... And in my contract replacement is covered... They believe contractor not customer. I do not refer AHS to no one.

UPDATE - After multiple complaints through telephone, Facebook, Consumer Affairs and the Attorney General AHS did send me a check for the "Cash out" value of the replacement for the hot water heater in the amount of $605.00. This of course does not come close to the actual cost of the repair which no provider would do for less than $1900.00, but at least the funds helped us recover some of our out of pocket expenses.

July 1, 2018, My home sprung a water leak, I requested service via online. Paid the fee on July 2, 2018, Plumber was called out but unable to come out until the 5th of July (1st plumber too busy). Called back for another plumber, #2 which they came on the 3rd of July, picked off the temporary patch I had put on the leak to prevent more damage. Then they applied "plumber's putty." Stuff you put under the drain to seal it but not good for pressurized water volume, so now it has damaged sheetrock wall. Had a quote of 1754.00 under foundation repair.

I am very disappointed in American Home Shield. On Friday June 22nd we reached out to them so they could send someone out to fix our AC unit. At first they acted like they couldn’t help us until we called back during normal business hours. Finally after calling them several times between Friday night and Saturday we decided to use an outside source to fix our AC units. (Note we looked into our providers that would be covered under the contract and none of them was close to us... like two hours away and they also didn’t offer AC service after hours). We called back in and got authorization to use an outside source. They told us to call once the technician was onsite and get approval. When the technician arrived he called and waited for 20 min on hold just to find out that he would need to wait 45 min on hold before he would get assistance.

AHS authorized outside service to repair my AC. I was provided a dispatch # and authorization code for reimbursement. Sent appropriate paperwork to requested address in Memphis, TN on June 27th for reimbursement. As of today, July 10th, AHS denies receiving any paperwork and I have not been reimbursed. To make matters worse, AHS indicated they aren't able to contact the Outside Authorizations Department. I've made 3 calls and get a different answer every time. Very frustrated and feel ripped off!

The air-conditioner wasn’t cooling in the house and the contractor AHS sent did very well but at one point we had some kind of a scheduling conflict. It was my fault one time and kind of his the next because he was covering such a broad area. It was hard to get an exact time when he and I could be there. But other than that, he did a great job and fixed my issue. I’ll tell others to sign up as quick as they could with AHS.

I had a situation where American Home Shield recommended a person to come out but it was not a good experience. American Home Shield has been very easy to work with but unfortunately, they have no control over the people that come out to service things. However, George, the owner of George Morris & Son, was wonderful. Our AC unit was not working and I filed the claim with American Home Shield over the phone. George came out, narrowed it down to the thermostat problem and he replaced it. The unit’s been working fine ever since. American Home Shield was excellent and I’m very happy with them. I have recommended them to many other people.

I submitted my claim to American Home Shield online and I talked to their rep as well. Their claims process was easy. Appliance Rescue came out and fixed my refrigerator. However, it took them about a week to come out because they were really busy but that was fine. They were really helpful, very courteous, very polite and listened to what I thought was going wrong. And then, they did a research and once they checked the refrigerator, they figured out exactly what was wrong. After that, they had to order the part and had to get the approval through the people from AHS for the warranty. They were professional and kept me up-to-date. They tried to do the best they could because they had so many other people since there were only two options. They were excellent and I’d definitely like to have them again to help me if I needed it.

We had some issues with our air conditioning not blowing cold air. We contacted American Home Shield and had an awesome experience with the servicing agent. They responded within the same day and had it fixed. Normally it takes two to three days to get an agent out to my location. But because we have a lot of smaller servicing agents that work out of this area, it’s not too bad.

I've been with American Home Shield for four years. More recently, I had a problem with my air conditioner. I submitted a claim over the phone to them and their reps were very polite. They referred me to Hanson to fix my AC. The contractors found the problem the first time they came out. AHS said the amount to fix the problem was okay but then Hanson never called me. I had to keep calling AHS until they finally got to Hanson. Even so, Hanson still took about a week to come back and fix the AC issue. Nevertheless, the AC is up and running now. I recommend AHS. Whenever I call them, they get right on my problem.

I have been with American Home Shield for about five years now and their reps are friendly and helpful. They get somebody out within just one day. They have had better service providers than other companies too. These providers are better at identifying and resolving the problem on the first visit versus making multiple trips out. Recently, AHS sent people from A&G Rooter who were prompt and professional. They diagnosed the problem and determined that it wasn't actually a problem at all. So, before they cut holes in my ceiling, they were able to identify what happened and there wasn't a need for any cutting work done and they were upfront about it.

The AC seemed like it was running all the time and my electric bill had shot up really high, so I was concerned with it. I had also put the new filter on. I called American Home Shield and a technician got to my home right within two days after I called. I was real glad that I didn’t have to wait longer than I did. He cleaned my unit, found that the filter I put on was sucked up and it wrapped itself around the motor, and got that out. He told me what to do next time so that wouldn’t happen again. He seemed very knowledgeable. Then he had to add some Freon too. However, I was a little disappointed that American Home Shield just paid $10 and I had to pay $65 for the Freon. Still, everything else was good and the AC is now doing good. I’ve got American Home Shield last September which the sellers paid for when I bought my house, and I’m satisfied with them.

I called American Home Shield on a late Friday and they were prompt in getting folks out. The plumbers came out on a Monday morning and they fixed the problem. Everybody at AHS was very professional and helpful. They kept me informed of what they were doing, and I liked that.

I was away from home because of business so my parents called American Home Shield regarding an AC concern. American Home Shield then e-mailed me, saying that somebody would come out. Someone from American Air Conditioning and Heating came out the next day. He was very nice, polite, and fixed the problem fairly quickly. I’ve been with American Home Shield since this spring and I’m glad to be covered because the issue could have been worse. Also, the reps are nice and polite too when I speak to them.

I sent in a claim online for a dishwasher problem I had and the next day, American Home Shield told me the company they assigned to my case. I called the contractor company then a guy called me back and scheduled an appointment. He showed up on time for the appointment, told me what was wrong with the unit, and fixed it. My experience with American Home Shield has been good so far and I'd use them again if I had to.

I filed a claim with American Home Shield that still hasn't been resolved and I can't seem to get a callback or a response from them about a leak in my ceiling downstairs. I called on multiple occasions and all they tell me is that they’re gonna put in a request. I never get a call and this has been going on for a couple of months. The contractor that they used, Hers and His Plumbing, never turned in their report, which delayed me getting a second opinion. I had two opinions and they were both different. I requested to use someone else because the same company came out twice and gave me two different opinions. Then, I called my home inspector, which was separate, that I paid out-of-pocket to look and he told me a different opinion. So, I called American Home Shield and told them that I'd like for them to send someone else out and they told me that I can't use someone that I’ve already used for that opinion.

I had a leak in the bathroom, but I couldn't locate the source. I submitted a claim with AHS. I had a very good response and the contractors were here and took care of the issue. I've had Draingo a couple of times and they've been terrific. It turned out, I had a worn out spacer on the bottom of the toilet bowl that holds the bowl onto the toilet seat. I felt around it, but I didn't see it. But the guy found it very quickly and not only changed the one that was acting up but changed both of them. He was very quick, very responsive and had it done in no time.

My water heater broke and I didn't have hot water. I filed a claim online with American Home Shield and they sent De Hart Plumbing out. Their tech told us what was wrong with the heater and there was a part he needed to order, so he went with AHS to make sure that it was approved. Within a day, it was approved and he came back out and fixed it. There was one other part though that he didn't realize was broken but he was able to fix it right away. I would use this contractor again if I had to. This is the first home we've owned and with my husband being a trucker who is always gone, I'm happy with having a warranty. The issue was something that I wouldn't have been able to fix and probably would have spent millions of dollars on.

Page Refrigeration came out many times for my AC claim and I’m still waiting on them. Both of my AC units upstairs and downstairs wouldn’t work when I first turned them on this season. While we finally got the bottom one working, this will be the fourth time out for the AC guy. We finally figured it out that there was a leak someplace in the line from where it comes from the condensers to the upstairs unit, whether it’s underground or in the house. And we’re going on three months without air conditioning upstairs in the heat of summer.

My most recent claim with American Home Shield was about my dryer. It was making a really odd sound and would be burning something up. I submitted the claim online and I got a text and an email from American Home Shield. I finally heard from the company that AHS was gonna send out in a day or two. The tech came and opened the dryer up. He brought a part and put it in and he fixed it. It was all taken care of in one appointment. It was prompt and quick and I was very happy with that service. It made me feel like it was worth having the policies through AHS for that. However, I was struggling with my water heater since January. We could have fixed it easily, but it was unfortunate for me. The water heater is a dual fuel system something and I just kept at it. I was hoping for the guys who installed it to come and take a look at it, but they were not lenders of AHS, so they couldn't do it.

I submit claims with American Home Shield online, which is much easier than trying to do it on the phone. It takes about 15 minutes online and about two and a half hours on the phone. I recently did a claim when the compressor on my air conditioner went out. The contractor was very good and did an excellent job. On the first day they came out, they were just doing a regular cleaning, and then after they did the cleaning, I paid $124. And then a week later, my air conditioner broke down, so they came back and fixed it for free except for the $100 deductible. I've been with American Home Shield for a long time, and they’ve always been very prompt and efficient in everything they do for me. They are outstanding and very professional.

I called American Home Shield and submitted a claim for my refrigerator that froze up. The people they sent were on point with communication and with everything in general. They were great and I was very pleased with them. The unit is now working well. I've been with American Home Shield for 10 years now and I'm very happy with what I got.

I had a problem with my air conditioner and submitted a claim online to American Home Shield. I called the people that they had given me the information of and they said that they would call me back once they got my AHS number. They did and set up the appointment. My husband said that the contractor who arrived thereafter was quick and nice. Overall, it was good service.

I was hearing a sound in my AC. I submitted a claim and Total Air was the company that was assigned to me. They already came out last year to service the same unit and they put a coolant in. When I tried to make an appointment for the claim I filed this time, I got their voicemail. A lady then called me back the next morning and she told me that somebody will call me back. But nobody did. A week passed and I called them back and asked them if they could set up the appointment. They then came out but they didn't do anything to the AC.

I had a claim that I submitted over the phone with AHS and the process went fine. The AC wasn’t cooling and although the fan was running, the unit was blowing hot air. The contractor from Inner Green Services came out and he was fine. He told us that he'd call back at 10 o’clock in the morning and he came that morning. And since the repair, the AC has been working okay. I got along fine with American Home Shield and I've been with them for close to a year. I felt like I needed to have something in case anything went wrong with any of the appliances. However, my bill with AHS went up and I wasn’t notified of that.

American Home Shield has been really great with all our claims. However, I've been having an issue since I paid for another year's worth of warranty and their guy gave me 75% off the total price. So, I only paid $730. But then, they keep telling me that I owe the 75 that he gave me off. I just got a threatening email that they're going to send me to claims. I've called twice and talked to two different people there about the money that I do not owe them and despite knowing that I don't owe it, they still haven't fixed the problem. The first lady I talked to even said that she had no idea why the amount owed is on my account. She told me to ignore it as she didn't even know what it was for. However, I kept getting more emails and their guy was saying that was because I didn't pay for the full price for the year's worth of coverage. I then told him that it was because I didn't have to. Still, I'm happy with AHS' service, just not this weird feeling situation.

American Home Shield has been a good warranty so far and we had a good experience submitting our claim when the little cap on our spa's filter came off. We did the claim by phone and it was quick and easy. The reps were very helpful as well. They assigned Golden West Pool and Services and the technician who came out was very nice, friendly and helpful. He answered all the questions I had and replaced the filter cap. Everything works good now.

The AC needed to be recharged so my husband filed the claim to American Home Shield. The interaction he had with the contractor that came out went pretty smoothly. And after the repair, the AC was perfect.

Submitting a claim with American Home Shield has been okay, but I don't like the turnaround time for the contractor to come out. Sometimes, it could be three to four days before they can get out there and fix the problem. Instead of using a plumber or electrician in the local area, they use somebody in Montgomery and that’s about an hour from here. But for the most part, the contractors are professional and knowledgeable about what they are doing.

American Home Shield is a waste of money, and I was extremely disappointed that when I really needed it for something, they weren't able to come through. Multiple people lied to me about what was covered and what was not. And then when I needed to use the service, they told me I couldn’t even after they had told me multiple times that I could use it for that particular thing. At this time, I wouldn't be able to service my heating and cooling system.

We have a 28-year old air conditioner and it wasn't working. We submitted a claim via American Home Shield's website and the company that came out and looked at it was very helpful. They found the leak in the condenser. However, the big issue for us was that the unit is an 8 SEER and we would rather replace it than fix it. But that wasn't how it was written up. We were offered $260 for our air conditioner. We're probably gonna bypass AHS and get our air conditioner replaced, and discontinue our contract with them by the end of July.

A tenant was complaining that the water heater doesn’t do a good job, but the contractor from J&K Plumbing that American Home Shield sent said there was nothing wrong with it and didn’t work on anything. So far, my experience with American Home Shield has been good and I have been with AHS for a few years now. And while I normally submit claims online, my interactions with their reps have been very good.

Our AC wasn't cooling the house and I went online to submit a claim which was easy enough to do. American Home Shield responded quickly but I wasn't happy with the contractor they sent. When he came out, he said it was a new unit and told me that he went and hooked up the gauges but it seemed like there was plenty of pressure so I probably have some other issue. He was half right because I did have another issue. I needed to put insulation in the attic and since putting 16 inches of it, I still have some issues with the unit cooling the house on hot days. But the things he said were probably wrong such that the duct work didn’t have any insulation on it. It was not true since it was insulated really well so he really didn’t get a pressure reading or do anything else. He just made a determination that it couldn't have been Freon and he was done in five minutes.

I submitted a claim with American Home Shield for my AC. They sent the contractor, 72 Degrees, and it was perfect. The contractor was quick and responsive. They were on time and they diagnosed the problem and got the repair over with quickly.

I continued to tell A-1 Quality that the problem was that after a period of time, our AC's blower would stop blowing air but they never addressed that issue. When they installed the new compressor which was the last thing they did over a period of four visits, it stopped working again. We called in again. They called me, and the dispatcher was on the phone with me and she was gonna send a different guy out to take a look, and she was telling me that I’m setting my thermostat too low. And I’ve never heard of that so we were having a small debate that the coil is 40 degrees less than the setting on the thermostat and you freeze the coil. The coil will freeze if you’re not blowing air across it.

I had different issues with a couple of appliances and submitted a claim to American Home Shield online. Their contractor fixed two out of the three appliances, and I'm still having a problem with one of them so he's gonna come back tomorrow and see if they're gonna have to order more parts. Other than that, previous claims were handled quickly.

The air condition in my bedroom is supposed to start when the temperature on the thermostat goes beyond the range. So, if I set the temperature to be 75, it should start at 76. But, what was happening was that it was starting when it got to 78 and 79 and then it would run all the way to 74. So in the night, it got very hot and we were getting disturbed sleep. And it’s a fairly new system because it’s just two years old.

When our washer was in a certain cycle, it would continue to spin and it would spin for four times longer than it was supposed to. My wife sent a claim over the phone to American Home Shield and the contractor called us within a few hours. They were out the following day and they were okay. The only thing that was strange to me was the problem was showing up on the motherboard on code but he told he couldn't see it. He said he had to to think about and research it then get back to me. And he came back after we called him. He brought a motherboard and fixed it. So, our experience was okay. But AHS has gotten too expensive for us. Looking back at our claims, we had a couple on our first year but after that, this was the first one we've had in some time and the prices have gone up in less than a year. So, we elected to change to another company.

We've been with American Home Shield since 2006 and every time that something goes wrong, they always check and see if everything’s okay. Recently, Butler’s Appliance came out and looked at our dishwasher. But, so far, they haven't gotten back with us. Despite that, as far as AHS is concerned, they are excellent.

I've been a realtor for 30 years and I've had American Home Shield for years but it's not working anymore. I have 15 houses and I once called in for an oven to be fixed in one house. American Home Shield was supposed to order a part but no one called my tenants back. No one touched base with me either. There was another time that they replaced the hot water heater but they didn't wanna do all this other work. There was $1,900 of work for a $400 hot water heater.

My dryer was taking up to three cycles to dry anything so I thought I’d make the repair people check it out. I went through American Home Shield's website to put in the claim and it was easy and very straightforward. However, the contractor they sent didn’t really do much. He looked inside the dryer quick and then basically said that he thought the dryer bin was the problem. He said that I should have someone else come out to clean it. He didn’t even look in there, he just assumed that was the problem so he wasn’t too positive in that regard. I ended up just buying a new dryer the following week and it works a lot better now. Overall American Home Shield has always been helpful. It’s always nice just to spend $75 and get something like that, and it’s very valuable.

My icemaker wasn’t making ice, so I called in to submit the claim with American Home Shield. Our interaction with the rep was great and they didn’t have me on hold for a long time. They will call you back right away to tell you when they are going to send the technician out, and it is usually, generally, within the week. They’ll try to send somebody out, and they’re really nice. You can call them when you’re out of town or you have to cancel and you can reschedule at the night before and there has never been a problem. But they always seemed to be Johnny on the spot. They’ll call on the cellphone and contact me and let me know what is going on and when they can come and they are just great. I have no complaints about them.

I wanted to get my locks changed. I submitted a claim to American Home Shield and a contractor came out in two days. He was good, seemed pretty knowledgeable, and was easy to talk to. He figured out what kind of locks they were and went to his car to get the proper tools he needed to change them. Then he showed me in detail about the workings of the locks. I was very satisfied with my experience and I would recommend AHS. Having a home warranty has been pretty valuable so far and AHS is there in case anything breaks down. If I have to use them again, the next time would be something I don’t think I would worry about.

I had a person from Wolfer's come out to clean my furnace to get ready for summer. He told me that the pan that has the condenser above it in the air conditioning is for the water, but it shouldn’t be full of water. When I looked at it, it was full of water. He poured water in there and then he put bleach as well. He then said that the pipe that goes out where the water is was not draining properly and that it was draining underneath my house.

The air conditioner was acting up and it wasn’t cooling. I submitted a claim with American Home Shield online and navigating through the website was simple. It was very user-friendly. Then it didn't take long to get a contractor out. The tech who came was great. He added Freon for us and the unit is cooling now. Everything has been great since the repair. The AC is doing its typical summer thing and it's not near as bad as it was. It was my first time using the warranty and I was satisfied with my experience. All in all, having a warranty on our property is very valuable. If anything goes wrong or if we’re in a financial situation, we know that we’re gonna be okay.

I called American Home Shield for an issue with the plumbing and had a good experience dealing with the rep I got. However, the issue ended up not being a covered item. The plumbing issue really wasn’t within the house but in the street where the sewers are. So I called the town. The town sent somebody out right away and solved the problem. I've used American Home Shield for other things and their service is very good. Although sometimes the response time is not quick enough.

The day before July 4th my air conditioner went out. In Texas right now the temps are averaging 100 degrees, every day! I called AHS, to report and was given a service company called Meyagies to repair it. I immediately called them that day and was able to get them out there on Thursday the 5th. After the service repairman diagnosed the problem he said he would have to get an Authorization from AHS to do the repairs. I called Meyagies on Friday morning to make sure this was done. Their service tech did not turn in the appropriate paper work to get it authorized and the dispatch had to call him to get him to send in the Easy Sheet to AHS for authorization. I called AHS later that day to see if they had received the paperwork and they had not. I called Meyagies back and asked them to resend it.

I have had AHS for approximately 6 years. 5 years ago the well pump went out and American Home Shield replaced the Pump the next day after I contacted them, about a year later the A/C went out. A tech came out the same day and determined that the compressor was out, 3 days later the condenser unit was replaced. Jump forward to July 2018, I contacted AHS on July 2 and put in a claim that the A/C is now freezing up. Arctic Air was contacted by AHS, they contacted me and said they would be out on Thursday July 5, late AM, they did not show up until late AM on Friday, July 6.

I have spent a total of 6 hours on the phone trying to fix AHS mistake, I called on 6/28/18 to update my payment information. I updated it and was assured after asking if this would affect the payment coming out the following day the 29th. I was charged 2 $25.00 overdraft fees as the funds were not supposed to come out of the previous account information. I called back to get the payment info fixed and decided to cancel the warranty. I have called 5 times and spent a total of 6 hours, not including the 45 min I have currently been on hold trying to get it fixed.

Updated on 12/26/2018: I am finally cancelling my American Home Shield insurance today after years of terrible service. We have a plug in our sewer line and AHS took 3-4 days to send someone to our house. Finally when the plumber came, they said that insurance will not cover removing the toilet to "snake through the pipe" and put it back and it will cost us $600 out of pocket. In front of the plumber, I called a private plumber who told us that insurance should cover it and that the most it would cost is $250. We had to reschedule and it caused another delay for us. AHS and their associates do everything they can to frustrate you and not get the work done. EVERY TIME you call American Home Shield you are on hold for at least 1 hour and they give you problems about fixing anything and covering it. DO NOT BUY.