American Home Shield Reviews

We moved and redid AHS at our new location. Our dishwasher would stop in the middle of the cycle intermittently all the time and it wasn't draining. I called AHS, but the contractor showed up at my old house. I had to stop them when I called, and then they said that they could not transfer my policy. So, I had to cancel the other one and they gave me a credit. I started a new policy and the person who was signing me up was lovely and very nice. The contractor was great and they've done a lot of repairs at my old house

We had a technician sent by American Home Shield out to check our air conditioner. It was quick and the company resolved it, so it worked for me. The air conditioning has been running well since then. And I always recommend AHS to people when they're purchasing homes.

I've been happy with the service I have gotten from American Home Shield. The capacitor in my AC went out and it was repaired by South Placer Heating and Air. The tech seemed very efficient and he found the problem very fast so we were happy with him.

I have been with American Home Shield for two years. Last April, I bought a new house and in this house, I couldn't go online to put an order. So I called and said that I couldn’t go online. Then I told them that I wanna put in the claim for the new house. I gave them the address and information for that house and they said that they'll have somebody sent out. But then, the people got sent out to the old house. They said that I went online and submitted the application online. I told them that I can’t submit that because I don’t have access to the online application for the new house.

Submitting a claim with American Home Shield is agonizing and very difficult. When you call, you are typically gonna spend a minimum of one hour of your time holding and then going through the process. We've done it online a couple of times too which was a better experience. But the problem is we've had AHS send out people before who simply could not diagnose or fix a particular issue and so we got in a situation where we had to talk to someone and tell them that the people they keep sending out were not working and that they'd have to find somebody different. Their representatives have been helpful though. My wife and I both have contacted them.

My air conditioner wouldn't work so I filed a claim with American Home Shield online. The contractor they sent was perfect. I like how fast they got to the house. I submitted it at 5 o'clock and by 10 o'clock they were already calling me. It was less than 24 hours. Everything's been smooth so far. The professionalism and dedication to getting something fixed in a timely manner has been exceeding the expectations.

We had to fix an exhaust fan in our bathroom and we submitted a claim to American Home Shield. It was done online and their response was pretty quick. Communicating with the contractor was pretty straightforward. The person who came out is very knowledgeable and it was an effortless process for us. Since the repair, the fan has been superb. We definitely recommend AHS.

I usually submit my claims to American Home Shield online and I find that to be easier than by phone. My most recent one was for our air-conditioning and it wasn't a great experience with the contractor. It needed Freon which he did put and now, it's repaired. However, he wasn’t really listening to what I was telling him. I was trying to stress to him that the unit wasn’t getting cold and it was as if he just wanted the $75 check and then he wanted to leave. Still, I would recommend others to get the warranty in the event that anything was to happen. AHS always responded back or tried to make sure that someone came out to do the work.

The AC went out and I called AHS to submit my claim. And their portal to log in is easy. They sent someone out and they fixed it within 48 hours. It was a fast service and it got fixed quickly. It’s the first time I’ve used them and it went well and we’re really happy. The contractors were really good and I’d recommend them.

I have home warranty with American Home Shield and it's amazing. It's worth its weight in gold and it has paid for itself. I had filed half a dozen claims and one of them was the air conditioner. I called American Home Shield directly and then they coordinated everything. I had an easy, very smooth and perfect interaction with the representative. The professionalism was top-notch. Then the contractor came in less than 48 hours. And besides the fact that we had to pay a lot for the refrigerant that wasn’t covered, everything else was fine.

We switched to AHS last year and its been a horrible experience. If you call AHS, their wait time to speak to a person runs over an hour, for the most part the person who will eventually come online either ends up having no clue what to do, or transfers you with another hour or more of wait to talk to someone or disconnects the phone. They have no intention of actually fixing things, it seems to be a scam. Their website has a chat option which is not functional. In the middle of summer our air conditioner broke down. We created a service request on July 1 and its been 20 days already without the air conditioner, after multiple hours of waiting on the phone and with no help. It's disgusting that they take the money every month but when something actually breaks down, their plan is to just avoid the customers.

My first experience using my warranty was mediocre. I had two leaky faucets. The shower was fixed on the first visit and the sink part needed to be ordered since it was an older faucet. That I totally expected. The contractor installed a part to temporarily stop the leak until he came back with the correct part. Greatly appreciated until I noticed that he caused a leak under the sink that was not there before he came. When he returned, he came back and fixed the leak under the sink but the part that was ordered for the sink was wrong. It took over one month for them to come back with the correct part. When he came, he said that he had received the part but the office never called me to schedule the install.

For all the years I've been with them, American Home Shield has been excellent. My dryer wouldn't turn off recently and we had to unplug it. I put in a work order on the main webpage and it was very easy. Their reps are great and they handle everything fine. The young man sent by AHS came out and took care of it. I also had a claim before for the freezer, and both techs were very polite gentlemen. Everything's been working fine ever since.

I submitted a claim with American Home Shield for an air conditioning problem and the process was easy for me to complete. I heard back from somebody within 24 hours. The contractor that came out to do the repair was very professional and pleasant, and it didn’t take him very long to get on. He was very accommodating too because I told him that I needed him back at the house and he got there before I did and he had to wait a few minutes, but it didn’t bother him at all so I appreciate that. My interactions with him and the service he provided were excellent, and my AC has been working great since the repair.

We've been with AHS for a number years and most of the time, they send people out that fix things on the spot. They don’t get out as quick as I would like, but they're pretty responsive. Also, they prefer to repair rather than get me a new appliance and I can understand that to an extent as it serves its purpose. There was an issue with my dishwasher and last Saturday, I filed a claim over the phone. It has worked out well but the dishwasher hasn’t been repaired yet and they’re ordering the parts. We called Tuesday and they said that they had ordered it but there was no specific day for it to come out. Overall I have recommended them to a number of people.

I had a couple of claims filed simultaneously with American Home Shield. And while they were being resolved, I had another claim, which was the latest one for an electrical work. I submitted my claims online and then I’ve done it on the phone as well, but I find that I have better experience if I do it over the phone. When I filed over the computer, I had multiple claims at one time and when I called back to ask about my claims, I spoke with a representative who said, “Oh, these didn’t have to be filed separately. Since they were appliances, you could have filed the appliances under one claim and just had the one service fee.” So, she fixed them and it saved me $150 on service fee. And I didn’t know that when I did it on online. So, that worked out better.

When a pan had to be replaced I called in my claim with American Home Shield and my experience was very good. The rep told me who the vendor would be and they would give me a call. I had to wait for them to call me, and then I had to set up an appointment with them. They were really busy and for the most part I had to wait till they had an opening. But when they came out to my home, the gentleman was very courteous and he did a good job.

I recommended AHS to my son. He signed up for it and he had a problem with his air conditioning unit. The people that came out to do it said that they wouldn’t be able to get to it until a month and a half. So he felt that he wasted $500. And my two daughters each have their own homes. They were also going to get into the program of AHS but they said, "No way. Not after what happened to him.” So I was totally dissatisfied. It seemed to me that the person that got sent out figured, “I got this deal now. I’m gonna order the part and tell them I’ll be back to fix it in a month and a half, and let them sweat all summer." He’s got asthma and his son, too. His wife called AHS and they said that was all they could do. I also had an issue that was electrical in nature and was told that it was not covered. But when they came to service my air conditioner, I was happy with that.

American Home Shield is easy to contact, but every little thing they do for me costs $125. My refrigerator stopped up last time and it just ran water on the floor. The contractor fixed it and the refrigerator has been okay. I recommended AHS to my sister, but they didn’t fix what she needed.

It is easy to navigate American Home Shield's website when submitting my claims online but I also call them if I can’t get to do it online. I had Ellen’s Appliance and Repair come over for my claim. AHS has had good service over the years that I’ve had them and their response time has been fast. Plus, having a warranty on properties has been very valuable and some of the repairs that I've had to do cost me a lot more. I’ll recommend AHS.

I bought the house about five or six months ago and realized that I hadn’t had the locks changed. And I heard some things about the previous owner of the house and got nervous. Being that it was covered under my home warranty, I went ahead and contacted American Home Shield about changing the locks. I usually go online when I use them and it's fine.

I made a claim with American Home Shield for a dishwasher that wasn’t working, and they handled it fine. The technicians were all satisfactory and professional. I was satisfied and I'd recommend American Home Shield.

We were having a party one weekend and we figured out that our AC was having a Freon leak. The tech from United Air, the contractor that American Home Shield sent, came out on Friday before and we couldn’t turn the air off long enough to let the ice melt which it was not a here or there, but he made an appointment to come back on a Saturday to fix it. We let the air off all day on Saturday so he would be able to work on it.

My dryer needed a new pulley on it. I submitted the claim with American Home Shield, TLC Appliance Repair took it and they came out. The technician called within a day and he came out in the time specified and took care of the problem. He had been out before with another company when I was with Republic. I know the guy and he was really good at what he does. He was very efficient, very clean and he got things done right away. Now, the dryer is operating perfectly.

My AC wasn’t blowing much air and it ran 24 hours a day and never cooled the house. I called American Home Shield and they had contractors already lined up and within about five minutes I got a notice that they had contacted the contractor. Then within about 10 minutes, I got a notice from the contractor and they called and set up an appointment. It was a short and quick process. The contractors that AHS sent were knowledgeable. They haven’t come yet but they have been here before to replace the thermostat. American Home Shield is a good company. It’s worth the investment to have that insurance on my home.

Here is the latest updated information that I have contacted them with. It will be easier to share the whole thing here. --- I received an email after 5 pm on a Friday, July 20th stating that 'Your service contractor has called to schedule your appointment, but has been unable to reach you.' No one has tried to reach me. They have my phone and email address and I check them both often.

My electric went out in the pool. Called AHS and they had nobody so I got approved for outside authorization. I sent the paperwork via certified mail and a week called to see if they got it and a supervisor told me the PO box wrong but AHS gave me the paper. Now I am out over 1k and I will never get the money back.

We were buying a new home and got American Home Shield. I have been with them for a year and a half and going online to file a claim with seems the most efficient way to do it. When our AC wasn’t cooling sufficiently and they sent a guy out, it ended up being more of a maintenance issue than anything else, and the unit needed freon. But the guy was polite and respectful, so it was fine. And the AC has been working properly since. We are also having an issue with our refrigerator and it is being handled quite appropriately. Overall, our experience with AHS has been satisfactory.

Contacted company on 7-3-18 regarding AC. Heard nothing from them so I called on 7-5-18, was told no vendor was available. To wait 1 to 2 more days then call back, that was a weekend. Called back on 7-10-18, was told they couldn't find anyone to cover this area. The two companies they gave me to call didn't cover this area. They also gave me the address and phone number for the company we found to send bill and get authorization for repairs.

My air conditioner stopped working and it was hot. It's just like a fan. I called American Home Shield and their reps were nice and polite. They said they would send somebody soon as they could. Though it took a while for them to send somebody out, I understand as there were a lot of people that time of the year who were getting air conditioner problems. Still, when the tech came over, she did a good job. She fixed the air conditioner in a short time and it stayed fixed. When I asked her, she explained what happened to it. She was also nice and helpful and I was pleased with the service she gave. I would recommend American Home Shield.

We have been using American Home Shield for five years now and I've always felt like I got my money’s worth out of them. So far, they have fixed the hot water heater, the dishwasher, as well as the plumbing. It's easy to file claims too. You just go online, submit a claim and then within 24 hours, somebody will call you and you just work out a time when they can come out. I've also called and I never had a problem. Also, all the service people that they use get out quickly and the problem is fixed.

American Home Shield sent out someone to look at our oven and they said they're gonna replace our oven. But every time I try to call them to get a hold of somebody, I get put on hold for 20, 30 minutes at a time and I can't stand that anymore. Other than that, everything was good in my experience for the claim process on the clogged condensation part on my AC. I submitted the claim online and it took a couple of days before an electrician was sent out. And although it was an air conditioning problem, the electrician clarified it was a plumbing problem. So I called that same day and it took another day before A-1 Rapid Rooter came out. The contractors who came were all good people and professionals. They communicated very well and they did a good job especially in our area where it's as busy as it is for skilled labor.

I submitted a claim with American Home Shield when the fan on my air conditioner wasn't working. I then got an email from them that said that they assigned the company Climate King to my claim. I wasn't there when the contractor, Jason, came but my mom was there and she told me that he was really friendly and that when he arrived, he introduced himself. Jason called me while I was at work to let me know what was going on and he sounded really nice and knowledgeable. Since the service, my AC has been working great. American Home Shield was the company my ex-husband and I used when we were still together and we've used them different times for different appliances. After we got divorced and years later, I got my own policy with them for my house and I haven't had a problem with them. Get American Home Shield.

The garbage disposal in my sink stopped working and I submitted a claim with American Home Shield online. Then a contractor called me and let me know when he would be on his way. And I was there ready for when he was, and it took him 10 minutes to fix it. He said it was just something that was stuck and shouldn’t have been there. And it's working fine now. AHS is definitely worth it. It's not very expensive and if you need something, they'll send someone out for an extra charge, but it’s better than not to have it. Also, I was able to do everything through the app, and everything worked out okay. I don't have to sit there and wait for somebody to answer the phone.

I had a great experience with AHS and I appreciate them. I have been with them for almost a year. The person they sent out from BK Stanley has been to my house several times and every time he comes out, he takes good care of me. When one of my sinks broke, he had to check and see if I had faucet coverage because the whole faucet had to be replaced.

I needed to call American Home Shield for two service calls because the garbage disposal was leaking and then the dishwasher wouldn't drain. We figured the two were connected, but they said I had to do two separate calls. But the contractor came out today and they fixed the disposal and the dishwasher's working now so I need to cancel the dishwasher. Everybody was great. But they were supposed to give the number of the tenant to both of the companies, so they could call the tenant directly. They did on the garbage disposal but not on the dishwasher. But I got it worked out. Overall, they have great customer service.

When our dryer wasn't drying properly, it was a bit of an inconvenience for us because we had to go outside to do the laundry. I made a claim to American Home Shield by phone and spoke to someone there. Sometimes, I also do the claim submission online but I'm traveling back and forth so sometimes it doesn't work. The contractor that came was extremely professional. They were able to correct the matter and the device was fixed, and it didn’t take long. They called me the night before, then the next day it was diagnosed, and the following day it was completed. American Home Shield's service is great and the people there are very courteous. I would recommend them to others.

I had very scary experiences with American Home Shield. When I call them to file a claim, sometimes it takes an hour just to get through and I have to wait on the phone to talk to them. But I found a way to get through them. I call Greenway, their contractor, and tell them to patch me through directly to AHS. One time, I spoke to one of the reps at AHS for a few minutes because when my sink was leaking, I thought it was my toilet bowl that was leaking. The lady I talked to wasn't very helpful. Then I had a plumber from Greenway come out for that and when he was here, I wasn't home at first. My housekeeper was there and he asked her how much money she made. She was scared of him and shaking when I got home. It was really bad.

I've submitted my claims to American Home Shield over the phone and have had fine experiences with their reps. Most recently, we were having trouble with one of the toilets and the contractor who came out very quickly identified the problem, fixed it, and he was gone. It's still fixed and working like it's supposed to. We have been with American Home Shield for years and when we have a problem, I call and they send somebody. We had one contractor come back because they didn't have the part at the time. Still, I'm fine and we'd definitely recommend American Home Shield.

There was a buildup in my pipes so there was a discoloration of the water. The lady with the contractor company that American Home Shield chose was rude and had an attitude. I told her that I wasn’t gonna be available at a certain time and she sounded snappy. On the other hand, the person who actually got here was fine. He didn’t do anything but he told me something I can do to help. He told me to run my hot water on high. Then I was charged $75. The same issue is still happening yet all they do was give me some suggestions of things I can try. It didn’t work a little bit and so little that I could do. And while I don't have to use the warranty much, it’s still good to have a backup.

My AC was low on refrigerant and I called American Home Shield to file a claim for it. It was good with the rep on the phone and with the contractor. The contractor was prompt and came out quickly and got the problem fixed that day. Having a warranty is very valuable and American Home Shield is a good company. I had another claim last year with an oven and they replaced it.

I've had American Home Shield for a number of years and the services I've had from 'em have been outstanding. The last service call that I made was for a refrigerator and the contractor was very good. All Appliance Parts called me, set up an appointment time and came out. The ice maker quit working and they did a remove and replace, and everything's back to normal.

I submitted a claim for covered items, an above ground spa, on May 15, 2018. Their vendor came out once, but didn't make any repairs. He then closed out the claim. I called AHS to let them know the vendor had not fixed the problem, but AHS charged me $75 for the service call. They contacted the vendor, they agreed they didn't make any repairs. AHS put the service on "recall". It's now July 19, 2018, it's been over 2-months now. What's occurred over these two months is beyond frustrating. The vendor has been unresponsive to my calls, they set up an appointment and didn't show up, and their unprofessionalism continues. AHS has no other vendors on their list for this service, I offered one local vendor.

It took a week to process my claim with the result of $1400 out of pocket to repair the AC, ok let say that is fine till here but when I asked what is my other options because the out of pocket is much higher than my exceptions she said you can "cash out" and if you choose to they are going to call you same day to discuss the option. A week passed and I am still waiting for them to call me, they don't provide me with any information regarding the cash out update when I call and saying they cannot transfer me to that department and even give me the number of that department so the only option I have is waiting for the cash out department to call me, they don't even explain me what the "cash out" option is, can you believe that! I really don't understand why they told me someone will call the same day to discuss "cash out" option.

I have had AHS coverage on my home for many years. I have only used my coverage once prior to the issues I am currently experiencing. I contacted AHS because my A/C unit went out. Contractors from ATR General Services Heating-Cooling & Home Improvement in Alexandria, VA were sent to my home on 6/12/18, 6/19/18, 6/23/18, 7/2/18, and today 7/19/18 they will be coming again. Each time one contractor would "diagnose" the problem then two days later another would come to fix the problem which the "fix" would only last about a week. I have been without steady working a/c in my home for over a month now and I live in Maryland where the temperatures have reach 100 degrees.

The problem that we had on our AC was pretty much the same thing that had been going on for the past four years and it finally got fixed. Each time, they said I was low on the refrigerant. It seemed to me that everybody just came and hooked up the little thing to check if it was low. Last year we paid for a sealant and we filled up a pipe. And then the person that came out prior to Tim said that there was a leak. There was no way it was a leak since we just filled the leak last year. I took it upon myself to get another estimate before I filed the claim to AHS. Then, they sent Tim’s Heating and Cooling and the tech wanted to do the same thing that had been done for the past three years. I told him to check the HVAC system that’s inside of the house and he was kind enough to go check. He found out it was the coil and it had been messed up for the past three years and I’d been spending $300 every year for that. He was great and he explained everything.

My air conditioner and water heater went out within the same 24 hours. I submitted a claim with American Home Shield and the Air Doctor came for the air conditioner. They were very good. I had a clog in the drain and there was a flood that went into the hole and through the walls. They came quickly knowing there was water around and I’m in a high-rise building. They changed some of the piping in the air conditioner so it was worthy for the visit. They checked everything and all was working fine.

The ductwork in the attic was disconnected so the air was just blowing in the attic and the house was not cooling. I went online on the American Home Shield website, registered my issue, paid 75 bucks and the gentlemen came quickly. It was seamless and I was pleased. The contractor had quite a bit of information. I had questions about some other things and he was free to answer some of those. He wasn't trying to get any extra work or anything out of me because the ductwork needed to be repaired. Then he said, “Yeah, I can go up there.” He got some tape and some of the things he needed and fixed it. Now everything is alright.

I had a clogged drain, so I filed a claim with American Home Shield online, and it was easy to navigate through that process. The contractor that came out to do the service unclogged my drain. They were good and I've used them subsequently.

I'm not happy with American Home Shield at all. We have a dishwasher that makes dirty dishes instead of clean ones, and I've heard all manners of nonsense about what's wrong with it. The guy that came out said, "You need to clean your filter," but he's cleaned the filter five times. He got angry the last time and I said, "Why would I suddenly need to be cleaning the filter when you've just done it? I'm running two or three loads a week and I'm putting in clean dishes and getting out dirty. So it's nothing that I'm doing, it's something that the appliance is doing."

I'm a little upset with American Home Shield because I've been having problems with this air conditioner for about six years and running. We put Freon in it every year and they just patched it. Finally, they replaced the air conditioner this year. The contractor was good and after the service, the air conditioner is cooling good. I had a problem with their office when they were charging me $195 for a pallet jack. It's a jack they use to pull up the air conditioner. I owned an automobile shop before and I never charged a customer when they used the engine hoist to swap out an engine. So, I felt that their charge was a little stupid. American Home Shield said they were covering it, but then I still had to pay it.

I had bought a dishwasher on Scratch and Dent but the plumbing wasn’t plumbed right for the dishwasher. So I needed to have it re-plumbed. American Home Shield scheduled a plumber. I had had that contractor for a previous American Home Shield warranty service on my shower and I specifically requested him to come out. So I was glad he came out.

The AC downstairs stopped working and it was very easy to submit a claim online to American Home Shield. The contractor was great, he did what he had to do and he was able to fix the AC quickly. Since then, it has been working perfectly. American Home Shield was great and I would recommend them.

American Home Shield needs to do away with the automated call and make it go to a person instead. When you call, you get asked, "Is this a claim?" or "Are you trying to get something fixed?" When you say, "Yes," you get asked what and then for example you say, "Air condition," the automated service tries to link you to somebody. That doesn't always work out well because a lot of the companies don't work on the kind of AC unit that I owned. So I called about my AC that was blowing hot and the rep was fine once I got to him.

One time, I had a problem with the rep of AHS. He couldn’t speak very good English and I couldn’t understand him but their customer service has always been very good. Also, the company that I had with my AC issue was the best air conditioning company. I called their company that morning after I called American Home Shield and they were able to get me that afternoon and get me up and running so I was extremely happy. Also, the service guy that came out was old school like myself and he made sure it was done that day. He had the head motor on the truck and I was just surprised with that. He didn’t try to sell me anything I didn’t need. He was very cordial and was exceptional too. The AC is working good since the repair.

There was something wrong with my range, and AHS sent out the contractor and he fixed the part. But it still wasn’t working, and I called up and he said that he needed a different part. They said they would call when the part came in, and that was two more weeks that I didn’t have a working oven. And then he came back and said it was working, and he didn’t put a new part in. He had a part to put in and that was what I was waiting for, and he never put it in, and he left.

I recently filed a claim with American Home Shield for the garbage disposal. It was leaking lots of water. Every time I would turn it on and even though I’ve used it and haven’t turn it on, it still was leaking water. That was when we called them to file a claim. It was easier to do it online. It was quick than calling somebody because the first time I called and it was for a plumbing issue, it took a little while. But for the first one, they scheduled really quick as well. So far, we’ve been having a good luck using them for two small things that had already been done in the house.

The condenser in my AC quit and I needed a repairman. I called American Home Shield and they scheduled me. And then, the contractor called and set a time. He came and took care of the problem in a very short time and it was great. He was very nice, professional and neat. He showed us the part and we talked to him a bit. He said that this problem was not unusual. He had the part and he replaced it and the AC has been working fine since. My experience with American Home Shield has been fine all the way around and I would recommend them. I’m really happy. It’s our third year being with them and we've used them twice.

My AC unit upstairs went down for the second time. The first time it did, I paid to put antifreeze in it because that was what they told me I needed. It was working fine last year but when I tried to run it again this year, it wasn’t working. I called American Home Shield but when I saw that they were dispatching the company I had used in another house that I live in not too long ago, I called them back and told them that I didn't want that company as they were horrible. So they sent me a different company.

I had a problem with what I thought was a leaking toilet in my upstairs bathroom. I submitted a claim over the phone and the tech that came was polite and professional. However, I still have a leak and I asked him about it, and he said there was none. But I see water sometimes behind my commode after I flush, so there is definitely a leak somewhere. He should’ve looked into it more. I thought about calling American Home Shield back but that’s another service charge.

I have been having ongoing issues over the past year with by HVAC unit. It first started with the heat not working. Advance Appliance came out to address the issue. First the thermostat was replaced then I had to have the circuit replace. Fast forward a few months later and another service fee. The AC part was not working. They advised that there was a leak somewhere but did not investigate. They advised that because of the leak I needed Freon. My unit takes R22 which unknown to me was not covered by AHS. So on top of the service fee I had to pay for the Freon. The unit worked for the warmer months. Now comes time for the heat to be turned on. To my surprise it does not work. Again I call AHS and again another service fee is charged to have Edwards Heating and Air come out.

As warm weather began in Louisiana at the end of March we discovered our air conditioner was not working. AHS dispatched Total Air Care. We paid the $125.00 service fee. We were told the unit was low on Freon and the charge would be an additional $250.00. We understand the AHS only pays $10.00 per pound for Freon so we understood. However, my husband specifically asked about a leak and was told there was no leak. Sometimes units just get low on Freon. The unit worked slightly better but continued to get worse as the weeks passed so we called again in June. AHS again dispatches Total Air Care on June 30. We pay another $125.00 service fee. They tell us the Freon is fine, tinker with it, replace a few minor parts and declare it fixed.

We purchased a house, got home warranty. Had a plumbing problem and locks that needed to be rekeyed. Contractor never contacted me to schedule appt, called AHS. Complained. Thought problem was resolved. Customer service credited me back on both cases, for my trouble and aggravation, and redispatched "only locksmith in area under AHS contract". And a different plumber. That plumber made appt and was on time. Resolved issue. Locksmith never made any attempt to contact me. Contacted customer service again. Wanted to speak with supervisor, got nothing but runaround. After 3 days of making phone calls to customer disservice finally got a "supervisor" on the phone.

I highly do not recommend customer to waste their money on any of American Home Shield's product. The customer service rep do not submit correct orders to their contractors; very unprofessional contractors especially City Plumbing located in Clovis, CA. Save your money and do not buy AHS warranty. AHS customer service are receptive when they are selling the insurance to you however when you try to use the insurance you run into roadblocks. The major roadblock I've encountered is AHS does not submit correct or complete work orders to their contractors. The contractors will come out to the house and only complete what's on their work order.

Our boiler had this issue where the thermostat was not recognizing the heating. American Home Shield answered very quickly and everything was great. The contractor came on time. The guy called which was good but I was at work so I couldn't answer. I called him back and he answered very quickly so that was good. He had to come back and and then he returned the part he got and got a new one. And now, it’s been working ever since. So, it’s pretty good.

American Home Shield is perfect. I filed a claim for my washing machine recently because it was leaking water from underneath. And when I called, I got a call back immediately and I had a repairman come out the next day. It was fast to do it on the phone. And sometimes I just prefer the one-on-one as opposed to online, because I know that I’ve spoken to a human being and I like that there’s somebody there that I can reach out to as opposed to, “Did they get that email or didn’t they?”

American Home Shield sent RAM Heating and AC. The interaction I had with them was fine. But the problem was not fixed. They were supposed to fix the faucet and it was working when they left, but a week later, it was not working. It was only one side that wasn't working. Now both sides are not working. I haven't called AHS because I have to stay on hold for so long that I dread calling them. And I don't have time to be on the phone. The last time I submitted a claim I did it online because if I wouldn't have done it online, then it wouldn't have been done at all.

There were things American Home Shield should have covered but they didn't. And with some of the contractors they've used, I had to pay $75 but I had to redo the fixing with my own handyman. The people we bought the house from did not do any repairs. They just gave us money upfront which we spent well over. Also sometimes, I'm on the phone with AHS' representatives for a long time. And they could have given more information and follow-up. I would not buy American Home Shield again. Rather, there's a BFS here who's upfront and honest, covers more and does a better job.

Our air conditioning unit wasn’t blowing very cold and it took over a week to get a tech out here because the company that American Home Shield used wasn’t very responsive. And I had to call and ask one of the AHS reps to call the company. But after that, they were very responsive. The guy came out and it ended up being that we were really low on freon and the filter needed to be cleaned out. He did all that and was done within an hour, and the house cooled right down. He was very knowledgeable. I also recommended American Home Shield to my next-door neighbor that same day.

American Home Shield has been really good. They listen to issues and are right on top of getting me help. They keep me on hold while they reach out to the repair company and make all the arrangements. Most of the contractors that I've dealt with were pretty good and I usually can get somebody out here within the next day. They've been out several times to fix my appliances like my stove, water heater and washing machine. They've fixed whatever they thought the problem was with the appliances.

I called American Home Shield for an AC that was not cooling. It is an old unit and is undersized for the home it was installed in. The rep who I spoke with was positive as far as data collection. And then they turned it over to a contractor who came out to the house. The repair person determined that the unit was working, but it was not enough to cool the house down. I've had good interactions with him as he was able to communicate the problem.

I've been with them for about six months now and it has been easier to submit claims over the phone. The reps have all been helpful and they were doing their job. The only complaint I have is that the technician who came out didn't really diagnose the problem correctly. After he gave his diagnosis and sent me the new AC, American Home Shield denied the claim because they said it was damaged due to preferred damage. I went out to the breaker box, switched on some breakers and the unit came on so it was really the breaker box. I didn't appreciate the technician not going outside to the breaker box at the time he was here to see if it was a circuit. We didn't get any service for the $125 that we paid. I couldn't re-open the claim and get someone to come out and put Freon in it since they said it passed the time but I wish I could. That one was a pretty bad experience but overall, I had a fair experience with American Home Shield.

I have been a customer of American Home Shield for 16 years and for a while, the customer service was bad in terms of getting the help that I needed. I was having issues with my stovetop. I needed one that had a downdraft and I wanted one with coils, but I couldn't get one that had a downdraft with coils. The technician from the company that was sent out said that AHS will get in touch with me and that there's nothing the company can do for us. I told them that I'm glad I called because I would have never known this cause nobody has contacted me. The person from American Home Shield walked me through all my options, and I thought I was gonna have to pay extra to have a stovetop come in and she told me what they were gonna pay and gonna do and I'll get the whole stovetop so it was great. I'm satisfied.

I filed online a claim in regards to my water bill being high and water leakage. I looked for one of the drop-down menus, so filing the claim was easy, but usually, I go over the phone when submitting claims. Then I called in because of my water bill. I wanted them to figure it out. They sent someone out and I tried to make sure that they took care of it. If not, I’d call back to get it taken care of because I’m tired of paying for it.

My refrigerator went out and then we noticed that the ice maker wasn’t working either. We submitted our claim online and the contractor AHS sent was helpful and knowledgeable. Everything has been working since the repair. I definitely recommend AHS.

The air conditioner in my father's house stopped blowing cold air because it was freezing up outside. So I submitted a claim with American Home Shield online. The thing is, whenever I file a claim for my parents, they call my parents directly when they make appointments and stuff so I don't get to talk to anybody directly after I made the claim. But the company AHS sent out did a good job. They had to come out three times to fix the issue. The second time they came out was because of the initial reason. The unit froze up again so they changed some things out. Then, the third time they came out, it was a for a different issue but it was still part of the same claim. They fixed it and ever since then the unit has been fine.

There’s a sewer ejector pump in my basement and it was leaking a little bit. There’s also a sump pump for a wet bar sink down there and that was making way too much noise. I went online and submitted a claim with American Home Shield. Then the contractor, His and Hers Plumbing, called me. I scheduled with them, they came out and the gentleman explained everything to me. He was pretty down to earth and was able to explain everything pretty easily. He got to work and cleared away very quickly. He fixed the leak and said the sink was working as intended. It looked a little wet though and I checked with a paper towel. The repair was good but it needs to be double checked because it looks like there’s moisture.

Since we moved into the new house, I've had to reach out to American Home Shield a few times about some claims and they've been pretty good. Their guys are very prompt and professional in getting things sent to contractors, though there's less quality control in making sure that it's the right contractor for the job. The hardest claim we had was some hiccups over a bathtub claim. The Whirlpool bathtub was complicated because the plumbers were not equipped to deal with the motors and jets. At some cases, AHS sent pool men types, and the pool men weren't well-equipped to get into the house or a second story bathtub that required a ladder for access. That one was a little bit tough 'cause there wasn't a natural home for it, but I would think that Whirlpool bathtubs would be a fairly regular component of one of the houses that they cover.

I requested AHS to come out because my dryer stopped working completely. We set the appt. and they came out and told me what was wrong and the part should be in within 5-7 days. I waited 10 days and after not hearing from the company I called and the rep stated that the part had just been ordered that day. I then requested to speak with a supervisor for resolution to my situation, I was put on hold at first for 20 min and the suppose to be supervisor could not assist and I asked for another supervisor, the same person come back on the phone and pretended to be someone else. I then asked to speak with another supervisor and it's been over an hour and I'm still on hold with no resolution 07/17/18.

My refrigerator got noisy, so I called and a technician came to make a report. No action was taken. Refrigerator is now really noisy, and conversation is not possible in the kitchen, so I called again. Technician came out, said he made a report, and no action was taken. I called the company just now and they say they don't have the latest report, which is odd. But I did find out some good info on the phone: AHS will not take action unless the refrigerator actually stops cooling, so the noise that I'm reporting is not really relevant.

I have been a customer of AHS for years & have usually been pleased (despite their usual slow pace.) That is... until today. I made a service request & asked that the deductible be paid the day of service. I then almost immediately cancelled the service request. While reviewing my bank account I noticed that AHS had taken the deductible out of my checking account anyway. I called them and although the customer service agent (Jay) & his supervisor (Jeremy) could see that they had charged me all they would say is it will take 14-21 days to review & the money would be sent back to my account. All this after I had told them, several times, we are moving in a week, the account is being closed.

American Home Shield sent Sears to look at my stove and they were very thorough and professional. They fixed my stove in a decent amount of time so I was impressed. It was perfect.

I'm a retired service member living on a fixed income so making sound financial decisions is a must. I have a 30yr old Air Conditioning system in my home that was working as well as a unit that old could work in the summers of Southern Ga... (just barely). I contacted my home warranty company, American Home Shield and was assigned a service request. After paying for the service call up front, the tech said I needed a new compressor and that I would have to pay for the refrigerant $680 (out of pocket), which I did. After the tech returned with a supervisor it was determined that it was uneconomically sound to put a new compressor in such an old unit and that a necessary replace of the entire unit had to be done. The new unit came pre-charged with refrigerant at no additional cost. So wouldn't you think that I was due a refund of $680 for the unused refrigerant? Not according to American Home Shield.

Do you have any complexity to an issue with your home that can’t be solved by a cookie cutter online submission? Well, get ready to wait on hold for 30 minutes. And guess what? Do you have a complaint? Now you get to wait even longer and each time they say they are transferring you, they hang up! Zero accountability, zero responsibility. Oh and if they fix something (like a pool motor) and it dies out after 61 days (a pool motor should last years), you get to pay for the inspection and visits all over again! What a fun company.

The dryer wasn't drained so the cycle would shut off halfway through. And because it takes too long on the phone and I can never get through, I submitted the claim online. The American Home Shield rep scheduled the appointment and the ABM tech came out. I had a pleasant interaction with him. He came in and I asked him to take his shoes off and he did. He took the dryer apart, assessed it and told me what he needed. He said there was a problem with the pulley and the belt broke because the dryer didn't go completely around. So the dryer would start and just stay there. He ordered the part and said to give him a couple of days and then he came back and put the part in.

I had a good experience with American Home Shield when I had them years ago. But I also had a bad experience and that was what prompted me to leave. But I figured I'd give them another try and I came back recently. I had submitted a claim for my built-in microwave combination oven over the phone and AHS had sent four different technicians to come and fix it. The second and the fourth contractors already recommended a replacement and yet, a fifth company called asking when they could come up and check the appliance. I was like, “Who are you?” American Home Shield didn’t even call and tell me anything.

I called American Home Shield because of my pool pump. They dispatched someone who came out and said that he couldn’t access the pump to fix it. The gentleman was 60 to 65 so I told AHS that maybe because of his age, he didn't wanna try to climb down underneath the equipment to be able to access it. I also asked AHS to send someone else but they wouldn't send anybody out. AHS denied the claim saying they didn't have to pay for it if they couldn't access it. They also gave me 70 bucks for what they believed the part would cost. I was very disappointed with that but it was the fall of the year and I let it ride.

My AC unit stopped going to the cooling mode. I submitted a claim with American Home Shield and their online portal was great. I was then forwarded to a company and that company's rep called me. However, without even sending anyone out to look at the issue, the person just assumed, “Oh, okay. If it’s this and this, we’re gonna have to replace the whole unit and your unit is on your roof. We don’t have a truck that can get it up there so I’m gonna cancel you and you’re gonna have to get someone else.” So they canceled me. They didn't even try.

I usually call in to submit claims to AHS and our most recent claim experience with them was an air conditioning repair. It happens this time of the year and is generally one of the solenoids or one of the capacitors that go out. The contractor was fine. He came on time and was efficient. He got it done and I signed the form. Everything is working fine now. It happened at a time when the temperature wasn’t exactly high and not on a weekend, so my discomfort wasn’t very long. I have recommended American Home Shield several times.

So far, my experience with American Home Shield has been positive. I submit my claims both online and over the phone, but it’s better to talk to a human being because sometimes the online form wants to specify the problem but sometimes I’d rather talk to somebody. Both are good, but it depends on what is going on. I had different experiences with different contractors. Some of them are generally good, although there was one lady that I didn’t like. She sent somebody here and they couldn’t find where the tenant was. They called back to let them come back so I can show her where it is, but she wasn’t nice.

We moved into a home and on our first day there, all the lights in the kitchen would not work. I originally called an electrician to come out before remembering that we have the AHS warranty. We've had it for less than a month. The electrician was gonna be $150 an hour so I called AHS and they were super polite, very quick and easy to deal with on the phone. Within 20 minutes, they had somebody scheduled for the next day and the Kelley Brothers fixed the lights then. It was perfect.

Water was leaking into my storage building so I went to American Home Shield's website and submitted an online request. They sent me a text message which said that I would be contacted in 24 hours but I called back and told them that there were three inches of water in my storage building and that I needed faster service than that. So they got me in touch with Boss Plumbing and someone came out less than three hours later.

My Whirlpool washing machine started putting greasy spots on our clothes. We first noticed it on our whites. They come out with some stains that they did not go in with. I tried to play it off at first and go, “Oh, maybe some clothes we washed before had left a residue or something in the machine", but then I noticed it more and more often and I thought it wasn't what we're putting the machine, it was something coming out of the machine. I contacted some people I know in the neighborhood that work on such things and they told me that it was a possible cause.

American Home Shield immediately contacted somebody when I filed a claim for an AC issue. My air conditioner quit working and it was just blowing hot air when we were using it. AHS claims process was fast and easy. The contractor contacted me and was out within two days. I told them what the problem was and the guy was great. It turned out that the AC only needed to be hosed down and the filter was horrible and then it started working. AHS has always been a great help. There are always some things that aren’t covered but that’s just the contract.

A sump pump that's underneath my house and crawl space wouldn't turn off, so I called in a claim for that with American Home Shield. Their reps were really polite and told me that they’d get it taken care of and that the contractor will be calling me shortly and they did. A field representative was sent and he took a look at the sump pump, then came back the next day to replace it. He was very knowledgeable about everything that was going on. I felt bad for him though because he had to crawl on his belly to get through my crawl space. But he had everything he needed to crawl through the crawl space. Since the repair, the sump pump is working and a lot quieter as well. Before, it would come on and I could hear it throughout almost my whole house.

My interactions with American Home Shield’s rep were okay. I spoke with him when I called to submit a claim for my AC. I had a guest and the noise made by the unit was really bad. The rep gave me the number of someone to call. I called that person but they did not have time because I called on Friday. The contractor said they were going to come on Monday. So, I called AHS again and asked if they could give me another person to call but they told me that based on the rules, they have 48 hours to get me someone else because I called at the end of the day. So, I had to wait for that person. Nevertheless, when the contractor came, he was on time. He checked the AC but he did not find anything. He recommended changing the filter as it was not fit correctly. When we changed it, the noise went away. Since the repair, everything is okay. Still, overall, I’m not happy with American Home Shield.

I called the claim in when our air conditioner was not functioning. The representative from American Home Shield assigned it to an account and said that they would email me the contact information and that as soon as I got it, I could call the provider and get a timeframe of how soon they could get out there. I said okay and half an hour later, I had the email. I called the provider and the receptionist was very prompt. The temperature was well over 100 degrees and she understood. She said they would have somebody out the next afternoon. I also told her that I had someone take a look at the air conditioner. A neighbor of mine used to be in an air conditioning business and he came up the attic, took a look at it and figured out what was probably wrong with it. So I said it wouldn't take their guy very long to verify the issue.

The ice maker stopped working so I did an online claim for it. A couple of days later, I got a message from American Home Shield saying that Chesapeake Home Appliance Services will contact me within 24 hours and they did. The contractor was a very professional and nice guy. He knew exactly what was wrong with the ice maker. He told me that once the part came in for the refrigerator, he would come back and install it. I was also getting a water filter and he said that he would show me how to flush the lime when I put my water filter in. He was very helpful and since the repair, the ice maker is working perfectly.

My AC was blowing hot air and I submitted a claim with American Home Shield. The guy from A-US Air showed up and he was very nice and polite. He was knowledgeable and explained everything to me. He found out that the issue was with a capacitor and now the AC is running fine. He also checked the temperature and all the vents. So, it was very good. I've been with American Home Shield for three years and that was the first time I've made a claim. And they handled it quickly, so I was very pleased.

Submitted a claim on 07/09/2018 for AC not cooling the house. The repair guy came and check thing out. He concluded: Found unit low on freon, freon and dye added numerous times, found leak in evap coil due to corrosion. Need to replace 4 ton horizontal R22 boxed evap coil with emergency drain pan and code upgrades. American Home Sheild called today 7/16/2018 and said the repairs are going to cost me over $ 2000.00. The reason was code changes and related expenses. The AC Repair Co: A-US Air Conditioning of Texas called and said it's going to cost me over $ 1700.00 for same reason. I called City of Irving and they said that there is no need for expenses that they claim. Talk about Highway Robbery. I am now looking into getting my attorney involved. This company is questionable to say the very least.

June 22 Refrig repair request made to AHS. Since then we have had the repair service out three times, 1st to diagnose, 2nd to replace board (+5 days) and 3rd to diagnose why the board failed and to say the refrigerator was not repairable. We have been purchasing dry ice at our own expense, experienced food loss, and now on 7/16 we are told that AHS needs a few days to decide if they will replace or buy out the refrigerator. So more dry ice, and more food loss, we will need to rent a refrigerator, and they said that none of which will be covered by their policy... Let me say this... When you buy a warranty from Sears, they cover food loss and rental until it is repaired. This is really poor service.

They take too long to assign your service request, every time! But they want their payment every month on time! Our A/C unit is out right now and in our area it is 100 degrees plus. I called in a request on 7/15/18 and it is the end of the day of 7/16/18 and it still states "Pending Assignment." I have a baby in the house! So I guess we will have to go to a motel, another added expense, on top of their service call fee of $75.00. I called them today and they said that it was in the hands of the "dispatch department" so, I ask for the number to call the dispatch dept. and they "conveniently" do not have that number (imagine that). We have had them for three years and it is the same thing every time. Really, the only complaint (so far) is the slow turn around on their request for service.

I live in a rental townhouse in Northern NJ. I had an appointment for a Thursday, and given a window from 8-12. After 11:00 am that was changed to 10-2. And then they just cancelled. So, instead of a missed half day and a fixed dryer, I lost an entire day of work and nothing is fixed. They wanted to reschedule for Friday which I could not do, so I called to reschedule the appointment. Their computer system was down so they took all my information and said they would call back. They didn’t call to reschedule but instead called Friday morning saying they were 5 minutes away for an appointment that was never made. I called back Monday to reschedule and they can’t get here until mid afternoon Thursday. So, I can take off another entire day from work. Quite honestly I’d find a local handyman you can count on to show up. Very dissatisfied with the entire experience.

Last year I needed a furnace repair. The first person they sent out said it's amazing my home hadn't blown up, since the furnace and 2 fireplaces had the same exit chimney (quote ~12k), the second said I'd need to install a side wall vent for the furnace (quote ~5k). I accepted the buy out for the repair of $250 (note that it cost $100 for their people to come out and they wanted to charge me for each). I hired a local furnace repair person, who pointed out that if you step outside there are clearly 3 flues coming up from the chimney, total repair $140, blown fuse. So I actually came out $10 ahead, but only because luckily what was wrong wasn't even close to what their idiot repair people said.

I have had AHS for almost 3 years, I first received it when I purchased my home. Last year I used it when my garbage disposal broke, I had someone come out immediately, paid my $75, had it fixed several days later. I can't recall if I paid anything more but if I did, it must have been minimal since I don't remember. Just a week ago my water heater broke, I filed the claim on Sunday and thankfully someone was here by Monday morning to fix my water heater. The guy sat in his truck for about 30 minutes, came back with an estimate of $750 which is what I'd have to pay out of pocket, because they had to make "modifications". Fine. He also offered to call a water restoration company since my walls were likely wet, and so were the floors, he said it would just be a free estimate, so I said okay. The water restoration company came out and stated that the walls were extremely wet and they'd have to pull out shelves and my wet bar etc.

Very, very slow response rate. Tomorrow it will be 1 week since we called and they are now saying another 3-5 business days for the parts to be shipped before they can schedule the repair. I have called multiple times and been on hold for cumulative hours. I have paid them thousands of dollars since we bought the home 3 years ago and every repair has been a wrestling match fraught with delays, red-tape, and runaround. So frustrating.

Do not waste your time or money with this company. ABSOLUTELY NOTHING IS COVERED. You pay the $75 deductible and they send companies out just to tell you it's not covered. Companies don't want to work for them because they cap the calls at $160 so if the repair is larger than that they just tell you it's not covered. When you call into customer support they tell you the same thing. What a ripoff, so disappointing. You're purchasing a new home and feel this is a great benefit when in all reality it's just another $500-$800 added to your closing cost for ABSOLUTELY NO BENEFIT. Save your money

This company has to be the worst in customer service next to AT&T. I have now been waiting on the phone for 23.12 minutes after speaking with someone in a department I could get a live person to answer, all because I have been charged a $75.00 service fee I did not initiate and was being transferring me to the contract department. Good Luck! They are notoriously understaffed as evidenced by their consistently terrible reviews. If you have nothing better to do than sit on the phone for 45 minutes, which is the average wait time, go for it.

Twelve days ago my AC compressor went out in my House in Houston. We contacted American Home Shield immediately and had one of their technicians come out the following day. It then took them 11 days to process my repairs, order the part, and then schedule the service technician to come back out to my house to install the new compressor. But wait, the best part, American Home Shield ordered the wrong part and so now I am waiting on them to figure out what to do next. Being that it's July, my house is completely unlivable without AC. I have been displaced from house for almost two weeks now and I still don't know when I will have my AC fixed. Furthermore, their customer service is terrible and takes at least 45 minutes to get a hold of anyone to speak with. If you are in the market for a home warranty provider, look elsewhere, this company is terrible.

We have a bunch of rental properties and we have American Home Shield on all of them. We’ve used the warranty quite a bit and I have normally submitted my claims online. The only time I call is whenever I have a repeat call out which I had to do for an AC claim. American Home Shield sent Total Air Care and they let our renter, with a newborn baby, stay a month without air conditioning. That contractor had been called out to one of my places before and they did well. On the second one, they had to repeat their visit but on this third one, they misdiagnosed the issue completely. We've since asked that they not be allowed to come anymore. There were waiting a month to order a compressor and a bunch of things that we didn’t need and never got. We ended up having to call and pay for a different company out, and it turned out that the wires were loose and the unit just needed a cleaning.

The toilet wasn’t flushing properly and I thought there was float valve issue. Initially, when I submitted the claim, I wanted to go with a company I've used before, but AHS sent somebody else. The vendor said they can only come during morning hours. I told them that 95% of people work during those hours so I can't be there. They said either I take it or leave it, which was disappointing. I said okay and called AHS. I was able to get the company I wanted, which was Inner City Plumbing. The technician was really friendly, professional, courteous and was quick. He was in and out of there in 30 minutes. The toilet is a little bit older but so far so good since the repair. I couldn’t ask for a better experience.

I'm retired and I love sitting out by the lake, so I can just call American Home Shield to submit claims. I give them my account number and they'd take care of my issue. I have been pleased with their level of professionalism and if things proceed as they are going so far, I will renew my contract. It takes so much stress off of me because I live in Louisiana and I can't find a cheaper company.

We have an issue with leaking in our outside air conditioning, so we had an air conditioner guy out to come and fix it. However, it wasn't fixed. Then we had another air conditioner guy out and he said we needed a plumber. The plumber came and said it was fixed, but it was not, and said we needed an air conditioning guy. We spent $250 and the problem is still there. We've been doing this for about four months now. It's been such a pain that I haven't bothered calling American Home Shield back.

The back of our toilet where it was hooked up was leaking, so my wife went on the computer and put in a claim with American Home Shield and then someone had contacted us and said somebody was gonna come out. They gave me the name of the contractor who was coming, so I knew who was coming. The contractor took care of everything. I showed him exactly where it was leaking, he looked at it and he got some parts and fixed it. And I’ve had no problem since. Also, he explained to me everything he was doing as I was sitting there and watching him. Overall, American Home Shield has been really helpful. So far, we’ve had three different problems and they’ve come out and took care of us.

I called American Home Shield a day before yesterday to file a claim on the refrigerator and the guy who came was very professional. He diagnosed what the problem was and it will take a couple more days and it will be fixed. I also filed a claim online a month ago when the air conditioner wasn’t cooling. The site didn’t let me make any comments such as “Call me at this time,” or "This is the gate code," or "There's a dog out there,” but it was very user-friendly. Before the contractor came, I asked somebody else to come in and I was told that we needed to change the compressor which was pricey. And when the one sent by AHS came, he said it wasn’t the issue and it took about ten minutes and it was all done. Since then, the AC has been working great. He was good and it was awesome dealing with him. People should go for AHS.

I just bought the house and I have old air conditioning units. That was my big concern and I live in Florida so you have to have them. And so far, I've been pleased with American Home Shield. The warranty is an excellent product. When I filed a claim for an air conditioning repair online, it was easy and quite efficient. I set up an account and then took it from there. The service was excellent too. The technician was prompt and very knowledgeable. The AC wasn't cooling but it just needed Freon so it wasn't very complicated and so far, the AC has been good.

I submitted a claim for a plumbing issue to American Home Shield. The guy from their contractor, Able Mechanical, showed up on time. He did the service which was a clean repair then told us that maybe something else could occur in some other area but those weren't on his ticket. He said that those problems were not a danger to us yet but they were lurking out there. More recently, I've made an appointment and we're waiting for Able Mechanical to come out again and do our plumbing and disposal unit. Overall, they have been doing a good job.

The air conditioner wasn’t working at all. The fan itself wasn’t working on the outside unit, so I wasn’t getting any cool air at all. I submitted the claim with American Home Shield on the phone and the interaction I had with the claims representative was good. They told me who would be contacting me and they gave me that number. The company that repaired it contacted me personally to say when they would be coming in approximate time. They came around 15 minutes after the time they said they would be there.

We had a refrigerator that was covered under American Home Shield. The inside of the freezer frosted up and the refrigerator side got too warm. I submitted the claim through the website and if I didn’t hear or see anything, I would call back and I'd wait. However, if you call in, you tend to wait on the phone for a long time. But their reps were pretty good and they responded by email. You have their full attention when they're there. AHS sent somebody out that replaced some parts and two weeks later, the refrigerator stopped again. We called back and this time, they sent a different contractor. It was Sears and they replaced some more parts. Three weeks later, we had it again.

We requested that our homeowner warranty be included in the closing cost with the purchase of our house and American Home Shield was referred to us. Someone from Burleson Services came out to service our AC and they were super friendly, awesome, fast, and efficient. This is our first go at homeowning so the fact that we didn’t have air conditioning and it was back to normal since the repair is fantastic.

I had an issue with my air conditioning unit. I submitted a claim to American Home Shield over the phone. I preferred to do it by phone because I can get my order taken care of quicker and they understand me and I could get it done. The contractor was Fast Response. They came out and they took care of the problem. They were nice, sweet and they tried to make sure I’m comfortable. But I had to call a second time because the AC was doing the same thing. When it got real hot, the thermostat went all the way back up. Fast Response came back out Tuesday. They put a compressor in and they came back out and cleaned it. But when it gets up to 90, the thermostat goes right back up to 80. It’s just running. The unit is old and they tried to work with it. Nevertheless, I like Home Shield and we recommend them to anybody.

I called American Home Shield for an issue with the handle on the toilet and they called a plumber who then called me, came out, and fixed the issue. He also answered the questions I had.

I called American Home Shield as my air conditioner needed Freon in it and then the rep who I spoke to took my information and sent a technician out. He was young and very professional. I asked him if it his summer job and he said it was his regular job. He couldn't do the repair the same day because the AC unit had frozen and it took 24 hours to unfreeze. And so he came back the next day and installed the Freon. They got the job done in a reasonable amount of time.

I had an issue with my AC and American Home Shield sent a technician to take care of it. I've had these people before and the service was excellent. Everything I've ever done with AHS has been spot on. I've never had a complaint. They've put two air conditioning in. I've also had washers, dryers and dishwashers fixed. If you got a problem they're there.

It was super easy to submit a claim with American Home Shield. I filed one online for my air conditioning unit on the first floor. They got me in touch with one of their approved AC people, B&B HVAC. It's locally owned and a small operation with about two employees. Since I work part time, they were able to easily schedule the time frame to come out, but it took them a couple of days to get to my house which I understood. They've been very friendly and good to work with. Everything was outside and the tech didn't even need to be in my house, so that was pretty easy. I would definitely recommend American Home Shield to a friend.

My dishwasher had yucky water at the bottom so I submitted a claim to AHS. It was super easy. The form was all online and that's how I like it. The contractor who came out was great and I really liked him a lot. The dishwasher has been perfect since the repair and it’s working fine. I have really liked every contractor I’ve used with AHS and I wanted to keep them. However, the first time I tried to get somebody to work on my air conditioner, I never heard from the contractor at all. We had a hard time finding somebody local and it seemed like there weren't a lot of workers where I live. And it would be nice to have more contractors available in our area. But then I was referred to a new person who was great and I loved him. I'm completely satisfied with my experience with American Home Shield.

My air conditioning system was coming on but not cooling, so I filed a claim over the phone to AHS. And I was very satisfied with the claims process. The contractors were very efficient and polite as well. They came out quickly and they did a really good job. And since the repair, the AC unit has been working very well. I've had American Home Shield for the last two years and every time I called, they were very polite and efficient and problems got solved really quickly. They're really very good and the warranty is worth the money. I would recommend others getting AHS.

We had a problem with the washer. The machine would take the water but when it came to emptying the washer, the water drained out of the pipes outside of the machine and it didn’t go into the sewer. So I called American Home Shield and I was very happy with their response. It was a Friday and I told them we had kids so we couldn't have gone until Monday without the washer. They immediately found a company and the contractor came over the same day. They were very professional. Even though they didn’t promise me that they would take care of it that day when I called, they did it and the washer has been perfect since the repair. I'm a realtor and I've got three homes so I always try the professionals at my homes to see how they respond and then I give referrals to my clients. American Home Shield is the only one in this industry right now that have kept their integrity. They do what they need to do while all of the others are horrible.

Our air conditioner needed to have Freon put in so we called AHS. We paid for the Freon ourselves. That’s not something American Home Shield pays for and we just paid the service call. We love the company and we would not change. We’ve referred people to them. The contractors have always been really good. AHS is one of the biggest companies in United States and it's kinda good to go with a company like that other than sometimes you don’t get as good a service.

The control panel in the dishwasher was not working. It wasn’t lighting up and I was trying to circumvent it before it got any worse. And then, the icemaker of the refrigerator jammed up as well. My wife submitted filed the claims online and when the contractor came, he was in and out really quick. He did the refrigerator but he said he had to order the new panel for the dishwasher and he would give me a call. He called and once he came in, it took him five minutes to install it. A friend was in the market for some type of protection and I told him we’ve been with American Home Shield for a year and I would renew. We did our research and we concluded that AHS was the best that we could find. It’s very valuable and I would recommend it.

We had three different electrical issues that I submitted a claim to American Home Shield. One was when a part of the doorbell wasn’t working on one side of the house and on the other side too. We also had one of our garage door openers intermittently working. And something was wrong with the track that sometimes it goes up and sometimes it wouldn’t. We couldn’t put it up at all. The very first claim I ever did was over the phone. But I did these claims online and navigating through their website was simple. However, the contractor took a couple weeks to come. And one of the longest ones that we had was with our appliances and the contractor never showed up. AHS closed out the claim but they didn’t know that the contractor did not show up. So, they ended up reassigning the claim to a different contractor.

Our AC wasn't cooling. I then submitted a claim with American Home Shield and doing that was an uncomfortable process. You have to call about something and you have to sit there and wait for the person and talk to the person. It was just not fun. But the guy from Affordable Comfort who came was well spoken, knew what he was talking about, and gave us some helpful tips. Since the service, the unit seems to be working well. American Home Shield is a good thing to have.

When we purchased our house, the seller provided American Home Shield. We liked the service the first year, decided to continue it and we've been with them for 3 years. Recently, I went online to file a claim for a ceiling fan and a couple of light switches that were tripping over again. Within 10 minutes, I received a text message about the company who was going to fix that, and that company scheduled the appointment for the next day, which was great. The contractor gave us a window to come and he called 30-40 minutes before. He also sent me a text so that I could track how far he was, so that was helpful. The professionalism and the easy communication really matters. So, I was satisfied with the service. I will recommend people to have AHS.

American Home Shield did a warranty service on my air conditioning unit. I called them for the claim and the rep I dealt with was very professional. The contractor they sent called to let us know he was gonna be late. When he made it there, he fixed and repaired. He had everything he needed, so we did not have to wait for any. He was very good. The AC is now functioning fine.

American Home Shield’s service has been good over the 15 years I’ve been with them. One time, I submitted a claim for the valve that releases the water to go out to the tank. I called and they told me they’ll send somebody out. Mr. Rooter came out and the valve was dead so they put in a new one. After about three days, it stuck and the contractor came back. Then after another four days, it stuck again. After they put in a new one, the water wouldn't come up. So, the next time it was flushed it wouldn't flush because the water wouldn't fill up in the tank.

I filed a garbage disposal that wasn’t working and a water heater that wouldn't stay lit as one claim to American Home Shield. The first contractor lit the pilot light which I've been lighting for a week and replaced the garbage disposal and was done real quick. I asked him if he fixed the pilot light and he said he lit it. I told him that was not the problem. The problem was it wouldn't stay lit. He went out and checked it and of course, it was already out. He said there was a bit of rust on the outside so they'd just replace it. I said okay but he said they'd charge me to do that. So, it was gonna be $545 to cut some PVC pipes and replace them.

It's pretty good with American Home Shield but sometimes it takes a while to get an appointment. And not everybody at American Home Shield knows what the contracts are. I got three different opinions every time I called for a claim and that was frustrating. I had to wait for days. The water heater was leaking over the weekend and I thought that was an emergency but they didn't take care of it until the following week. I had to keep calling. I would recommend that anybody answering the phone to really know what’s on the contract and how to read it.

At random times, I would have light bulbs popping throughout my house even though we have replaced them a month or two ago.Then I saw that I was covered by American Home Shield for electrical. I submit claims with AHS online. I thought I would contact and see what I can get as far as knowledge as part of what was happening or if there was an actual issue in the home. The first individual who was scheduled to come out accepted the job. I received a text message from AHS saying that I'll be contacted within the next 24 business hours. Three and a half days went by and I hadn’t received any phone call from anybody.

I’ve had American Home Shield for a couple of years in California and they were really good. I just moved here in South Carolina and have had them here since April. We submit claims over the phone and have had excellent experience with them. However, speaking to them has been a bit of a hassle. Sometimes, I get their automated system, but it’s not always giving me the options that I want. It’s a little too general. So, I’ll hang on and push whatever buttons I have to, and I’ll hang on for sometimes a long period of time to speak with a real person. When I was in California, the wait time was around 10 minutes but it hasn’t been bad since I’ve moved here.

My sisters and sister-in-law have services from American Home Shield. They recommended me to AHS and I've been with them since December. Recently, my furnace was setting on and off and there was no heat since the air wasn’t working properly. I called AHS and they got a hold of the contractor, West Michigan Air Duct. Everything went smoothly from there on American Home Shield's end but, it didn’t go too smoothly on the contractor's end. West Michigan Air Duct told American Home Shield that I wanted to cash out on my furnace and I never stated that. I had to call American Home Shield because West Michigan gave them the wrong information and I had to do all the leg work for West Michigan. But once I did that, American Home Shield worked out everything and replaced my furnace. They were very nice and they made stuff happen.

One of our vents had water dripping from it a little every now and then, so I put a service request through my American Home Shield account online. It was easy navigating through the website. An electrician took around two days to get back to me and when he came in, I told him what the problem was. Then he went and looked at a couple of things. He went to my attic as well to look up there and to get the overview of the whole system. And then, he told me he'd go out to check the air conditioner outside.

A coupling on my pipe under my driveway became loose and caused all kinds of damages, and American Home Shield denied the claim that we filed for it. They said they were not responsible for that, and that there has to be some cause such as an earthquake or if a large truck ran over that area and caused damages. We had to get a plumber and then a mason to come out and repair the cement damage, and it wasn't an easy thing for us to do because we had to make so many personal calls and then ended up paying all the people who came out to fix the damage. We just got a bill for the cement people who came out, and they charged us $800 to repair the cement around where the coupling broke. And there will be more people who will charge us more for whatever damage that has been done.

My water heater wouldn't heat water. It first didn't heat the water in the kitchen then it didn't heat the water in the shower. Thereafter I didn't have hot water at all. My son then went online and submitted a claim with American Home Shield and the company they sent was very good. The first guy came out to assess the problem and the pilot light wouldn’t stay lit. My son tried to light it and it wouldn’t stay lit. The guy lit the pilot light and he said, “Well, I can’t really tell right now what’s going on because it lit.” But the next day, the pilot light was not lit again and I didn’t have any hot water. So the front part if the unit and the circulating pump had to be replaced. The guy then came out that day and did it very quickly. I also used AHS when I had a problem with my fridge's door to the ice. I'm glad I got American Home Shield. It has been really helpful and has saved me money in the long run. I recommend them.

My AC wouldn't kick on and it was doing its own thing. It's been an ongoing problem for the last couple of times and I've had it serviced three times now, but this company sent by AHS seemed to have gotten it straightened out for me. The technician was very professional and got the job done. He put freon in the AC. Had I known that from day one, I wouldn't have kept paying for those service charges and that could've saved me 300 bucks. I was a little upset about that part, but everything's working great now.

I had a leaky sink in the bathroom and I submitted a claim online with American Home Shield. Navigating through their website was very easy. The plumber came the next day to fix the sink. He was very efficient and he did a good job and everything has been good since the repair. Having the warranty is very valuable. We’ve used it three times in four months so it saved us a lot. We just moved in the place so there were little things like outlets that wouldn't work and then we had the leaky sink. We’ve had very good service from American Home Shield and I’d highly recommend them.

The dishwasher was functioning but it wasn’t cleaning. So, it was just spinning dirt everywhere. I submitted a claim to American Home Shield, which I usually do over the phone, and the experience was fine. Their reps have always been very helpful, always Johnny-on-the-spot in getting things done. The repairman was nice. He told me that the dishwasher was working fine and it needed a very good cleaning. He told me to buy some cleaning fluids from a local store to clean it out. And then he would send me a cap for the Jet-Dry thing because the cap was broken, but I never received it. So far, I’ve cleaned it. It’s not running like brand-new but it’s better. I've been with American Home Shield for four years now and I’ve had three or four things that I’ve had to have fixed. I’ve always had somebody come out and they get it fixed right away. If they couldn’t, they’d order a part, come back, and take care of it.

I made an appointment online on AHS' website for my filter that started to leak. The guy came out and he did the one thing that I made a comment on when I sent back some information. He never told me what was going on. So, I had to call to find out and he said that he was ordering a part. It was a small thing, but he should’ve kept me up-to-date. Still, they came in and did the simple repair.

American Home Shield's website was pretty easy to use when I submitted my claim for my air conditioner. It was leaking in the basement where the whole unit is, not the compressor fan thing but the other part of it and it wasn’t cooling as much. The contractor who came out didn’t get to our house until about 8 o’clock at night which was not a bad thing as I didn’t get home until about that time. My husband stays at home but it was also nice that I could be there for it too.

I submitted an AC claim online with AHS and their website was perfect. The contractor came within 24 hours and found out that it was with the connection with the wires that made the AC stop to work. The guy changed the wire and the AC worked for half a day and then the system went off. There were four connections and they would change one, but the other one would disconnect, and the problem kept on happening repeatedly and we couldn't tell why. They came Wednesday, Thursday, and Friday, but then they couldn’t come on the weekend and this is a hot summer. I told them that if they took care of the AC properly in the beginning, they wouldn't have to fix it until Monday. So, they should send someone out on Saturday, even if they had to take overtime because it was their fault. But I had to wait until Monday which I wasn’t happy about.

When my fridge was leaking, I called American Home Shield and they opened a claim. However the contractor they referred me to said they didn’t have any appointment until after 10 days from the day I called. I called AHS about it and they referred me to another contractor. Their technician showed up immediately. I told him briefly what was going on with the fridge and he went straight to the point. He told me that it was not a big leak and he would take a couple of hours to fix it. But it took him less than that to fix it and it's working so far.

I went online to submit a plumbing claim with American Home Shield and Lambasio was the company that came out. They first called us to let us know they were on their way. They showed up on time and took care of the problem.

I submitted a request for service on 6/15/18 for an AC issue. I could not reach the assigned company. I contacted AHS and they couldn’t reach the company either. After several days, they assigned me another company. The second company called and told me they didn’t have any appointments available and to call AHS for another company. I started a chat session with AHS and was never assigned another company. I received no service from AHS, but they charged me for a service call I never received. I asked about cancellation and filed a complaint with BBB.

This is the third time I’m gonna have somebody come out and look at my AC because the temperature’s set at 70˚ and it is 78˚ in here. The first contractor AHS sent was kind of okay. He charged me for the Freon but it makes me mad that he didn’t bother to fix the leak in the first place. Then he told me that having American Home Shield or any type of home warranty wouldn’t really matter because if I have to get a replacement by the HVAC, they said that they would not replace it. Then I was like, “Oh, what’s the point of having it? Ain’t that why people get it?”

I filed a claim online since the AC wasn't chilling like it should. I've been using the website for quite for a while and it's real good and extremely user-friendly. When the contractor came out, he was just there for over an hour. He was a proficient and very knowledgeable guy. He explained a little bit more about what was covered and what wasn't. I didn't quite understand it before but that was my fault for not reading the fine print. But the issue is a Freon thing and now, the AC is not working like it should again. This would be the third time that we've had someone come out. But I’ve been using American Home Shield for years. They've always done a really good job in taking care of my issues and I would recommend them.

I made a claim for an electrical concern to American Home Shield but they didn't give me time to tell them. I talked into a recording and if I could not explain myself, I was thinking how they would know. When the contractor got here, I had to tell the man that I had problems with turning on the microwave and the coffee pot at the same time and the breaker would go off. But he couldn't do anything because he wasn't in there. So, he took it back to the company and told me they would get in touch with me. Then they sent me a letter and told me they didn't do that work. So, that type of work, the wiring and stuff, there was not that much wiring to do because I didn’t get it done. All I needed was a couple of breakers and I got it taken care of.

Having a warranty on your property is very valuable. In case something breaks and it’s an expensive item to repair, the warranty covers it. So, I have American Home Shield. And when the electrical outlet in our breakfast area did not work, a contractor came within 2 days. He was very friendly and we had a great interaction. Also, I had submitted the claim for repair online and navigating through the website was good and easy.

I had two issues that I would like to have had addressed with AHS but on their website, it only gave me an opportunity to address one. It looked like I was gonna have to make another appointment for a separate service call for another $150 as opposed to the ability to send somebody over that could take a look at both of these issues at the same time as long as they were here. But if I had multiple issues and if I talked to someone on the phone, I could say I have an issue with these two items, and if they could send someone over to look at those. But the contractor that came out was pleasant. We only had one repair done and so far, the performance has been satisfactory.

Recently, I had an AC claim that I filed with American Home Shield over the phone. The lady whom I spoke to took care of me really well. The first contractor, Cool Breeze, took care of the problem. However, I called back and they didn't take care of the guarantee so AHS had to call a different company to do the job. Still, the second contractor who came out was great and the AC has been performing excellently since.

A microwave would cost between $250 and $300 but the motors to fix mine cost almost $300 and yet American Home Shield decided to fix it. And of course, it had taken the contractor a week to get out there and then they ordered the motors. But when they installed the motors, that didn’t fix the microwave. So I had to set up another appointment a week from that and the contractor turned up again. They said that the oven needed some other parts so they ordered those and I had to wait again. When those parts got there, the contractor installed them but again, that didn’t fix the microwave.

My washer was making a loud, humming noise. And on the spin cycle, it sounded like a train was coming down the house. I submitted a claim with American Home Shield through their website, and it was simpler than waiting to talk to somebody over the phone. The service guy called me in an hour and he was here the same day and fixed the washer. He was professional. He presented himself, said that he was gonna check the washer out for us, and said he knew what the problem was. Within a matter of hours, it was done and he took off. After the repair, everything has been good. It's great having a warranty on my property. It saves us a lot of money. And American Home Shield gives good service and I've never had issues with them.

American Home Shield’s claim process over the phone was cool. I had a recent claim that was completed and it was for the AC unit downstairs. The contractor provided good service and the guy who fixed the unit did a good job. The unit has been working great since the repair. However, I also have a claim for my air conditioner upstairs that has not been working for a couple of months. It is hot at 95 degrees and my kids could not sleep upstairs. I was told that a coil needs to be replaced and something else inside the unit on the outside of the house.

My air conditioning system is cooling non-stop. The first time a company came out they cleaned the coil. On the third time someone came out, the contractor went up into the air ducts to repair some of the ducts. I've told American Home Shield to get somebody that specializes in going up there but they just sent the same guys out again. It’s not a pleasant job to go up into the attic. The guy was probably just looking for something else to fix instead of going up there. With every appointment, they're getting a little closer to fixing the unit but it is still not fixed. It is still running non-stop and my electric bill is gonna be through the roof.

We had a toilet that had a crack in it and needed to be replaced. American Home Shield sent Select Plumbing and I hope they never come to my house again. They called one day and said they were on the way and didn't show up. And when they came the contractor said, "Well, I'll get the toilet and I'll come back tomorrow and put it in." So he turned the water off at the toilet and we were down to just one toilet.

The circuit board on my heating unit was burned out and the tech who came to service it was awesome and cool. He diagnosed the issue real quick, told me when he was having the part, and came back out. He handled the job pretty good. However, my experience when submitting the claim was a little annoying. I have other issues in the house and I told their rep about it. I thought that since I called in once, all the other issues should’ve been addressed. But when I explained this to their lady rep, she really didn’t speak good English so she didn’t understand anything I was saying. I asked her if I could get someone out here to do all those repair jobs but she just focused on one claim.

The air conditioner would not come on because there was nothing showing up on the front of the thermostat and we couldn't see where the AC was going. We put new batteries in the thermostat but it still didn’t work. So then we called American Home Shield and the contractor who came out replaced the thermostat because there was a short in some of the wires. He also checked the Freon and the unit which was a good thing. He was a nice guy.

Having American Home Shield is valuable and they've been doing great so far. Our icemaker was not making ice so my wife submitted a claim for repair. It took almost a week before the contractor from Quality Appliances came out. But he did a really good job. He explained to us what he was gonna check and he fixed it right there. I was satisfied with the experience and I’d recommend them.

My first experience with American Home Shield wasn’t the best because I fell through the crack for my dishwasher but they came up to par with it. At first, I didn't want to use them again for a second time. We wanted to get everything covered. But I used them again and they were okay. They had Third Generation Plumbing call us to set up an appointment. They were really good. The tech came and said he needed a part. He would have to wait a day or two but he came back within half an hour and said he could get the part at that time. He had to put in something for us and we got the part. He was able to come back in an hour and do the job.

The AC was not cooling the house and it kept shutting down. I called American Home Shield and the first rep I spoke to was Nadia. She had a very thick Indian accent and she had me on the phone for about 58 minutes, supposedly going to get a supervisor but never came back with a supervisor and then basically told me that whatever Doctor Cool has for me, I have to accept. She was just plain out rude. A couple of times I've called AHS, I've gotten someone with a very thick Indian accent. It was a language barrier thing because I couldn't understand them and they couldn't understand me so they could not understand my situation.

The inside unit and fan of my AC weren’t working. So, I went online to submit a claim to American Home Shield. It was easy to navigate their site and in 48 hours, a contractor came. He was very knowledgeable, very courteous, and answered all of my questions and concerns. He was excellent and since then, the AC has been operating well. Having a home warranty is very valuable as I don’t have to do the work myself and I don’t have to look for a contractor. This was my very first experience with AHS and I have nothing but good things to say.

I've used American Home Shield twice for small things. And going online was the easiest way to submit a claim so that's what I did. I could never get through on the phone and it was ridiculous. It seemed like the phone would ring and ring and I didn't have the patience for that. The first issue was with my Whirlpool appliance. And although Troy, the tech who came out, was a really nice guy, he didn't fix it. But he was wonderful and I would have called him back for anything else but he wasn't really plumbing. He only does appliances.

The toilet was not flushing all the way down. We told American Home Shield what was going on. They put it into their system and then they got back to us. They either call or email and let us know who will be coming to take care of it. The contractor gave us a window so we knew when they were coming. And then they gave us an update when they would be here. They were very thorough and the repair went very well. We've been pleased with American Home Shield and each experience that we've had with them was a good investment. They are professional, customer satisfaction driven and flexible.

I called American Home Shield and filed a claim for issues involving our plumbing, garbage disposal, and faucet. And the gentleman who came was kind of weird. I told him that the garbage disposal was leaking and he looked at it. He then told me that there was mold underneath it and that there was water damage, so he called EcoDry and the gentleman came out within 45 minutes. And that guy went, "Well, we'll have to tear this down. We can call your adjuster for the homeowner insurance, and they’ll help clear it.” I asked, "What if it's not covered?" and he told me that 99% of the time it is covered. But I didn't let them. I told them that they can do it the other way around and to call the adjuster.

Our hot water heater quit and started leaking. We couldn't take any showers unless we wanted a cold shower and we ended up boiling water when we wash dishes. I filed a claim online with American Home Shield and the contractors came out quickly enough. They were really professional. They explained to me what they were doing and were able to answer all of our questions. Since then, the hot water heater is working and we've had no issues with it.

I’ve had accounts with AHS since 2008, and I have a house in Tennessee that has had problems with the AC. It went out in May and they're still dealing with it as of yesterday. The company that they sent out is horrible. The first time they came out, they said that it was low on Freon, so they added some. But the unit is only two years old, so it shouldn’t be low on Freon. Then of course, that wasn’t what it was so the AC stopped working again. And so, we had to have the contractor back out and the people that they were sending don’t know ACs at all.

It’s very hot here in Fresno and the house wouldn’t go any lower than 85˚-86˚, which is very hot, so I called American Home Shield and I had them send somebody out. The contractors came out that day, which was very good. The guy went up, checked everything, and said everything was fine even though the air conditioning unit was still blowing 85˚. He was there for a short time. About an hour later, the whole thing went off, so I called them again and another guy came out. He came out at 7 o’clock at night and it was very hot. He said that the wires had touched and it blew a fuse. He fixed the fuse and said everything was fine. The next day, it was still 85˚ in there, so I called them out again. He came out, spent a lot of time checking the temperatures, explained everything and told me that everything was working. However, it was still 85˚ in there.

The temperature pressure release valve on the hot water tank wasn’t working and the showerhead was dripping. I called in to submit the claim to American Home Shield and I was satisfied with the service when I talked to their rep. And Still Waters Plumbing came out pretty quickly after that. Both American Home Shield and the vendor that they sent were fine.

I bought a new home. I got American Home Shield and I've been with them for about three months now. Recently, I had an AC and a pool issue. The AC issue was resolved quicker at the onset. I called AHS and we scheduled a tech. I paid my service fee, the tech came out, fixed the AC and that was that. However, it was very difficult to get in touch with anybody for the pool issue. The pool was turning green because of salt. I had to leave the pump running 24 hours to 10 days so that there would be movement and it wouldn’t get greener. I ended up going to the online system which was my first time to schedule the service and then everything worked out.

I've got American Home Shield at two houses. I've been with them forever and I'm very happy with them. The process is very efficient. You know that they’re gonna send somebody out that’s dependable and you've got somebody to back you up. Recently, we had a claim for our AC when a wire had come loose and the process in filing that was easy and perfect. I did it online in the morning then I got a call that afternoon and the contractor was there the next morning. He was very timely, professional, knowledgeable and efficient. He fixed the problem and I was back in business. It was wonderful.

My garage door opener wouldn't work and it was frustrating because I had to keep getting out of my car to close the door. I called a claim in with American Home Shield and the tech they sent out had to replace a part on it. Since the repair, it seems to be working fine. I usually submit my claims to AHS by phone because it's easier and I don't have to wait very long. Also, the online part is really not as convenient as they think it is. So far, I had good interactions with the contractors they sent out. They were quick and honest, too. But if there is a product that has to be constantly fixed, they should consider helping the homeowner and give them a new one. I've had my fridge worked on every single year, sometimes twice a year, and I always had someone replacing this or that, but not the whole thing. It's frustrating and I know it's a problem with all home warranties.

For the first few weeks that we were here, we had dealings with another company. When we called them because there was something wrong, they said the problem was preexisting. I said that this is an old house and everything is pre existing. American Home Shield never mentioned anything like that. We usually submit claims to AHS over the phone, the reps make the appointments and it takes the contractor a couple of days to come out.