American Home Shield Reviews

There was a leak in our attic and it fell on the outside wall of our house. So, we submitted an online claim to American Home Shield. We said that we had a leaky pipe, and they sent out a plumber. then when he went and investigated it, it turned out it was the condenser line on our air conditioning unit. It was not connected properly and it was just leaking condensation into the wall. So, at that point, they arranged for an air conditioning person to come out and a day or two later, he came and fixed that pipe. The contractor was good and everything has been fine since the repair. I'm glad that they made it right as far as sending the air conditioning person out at no charge ‘cause that was what we were afraid of, that we were going to hit with two fees for having two contractors come out even though the first one didn’t really do any work. I'd recommend AHS.

We had some tiles that were buckling in our master bedroom shower. We wanted to confirm if there was a leak in one of the pipes or if it was just water freely going through the cracks in the ground making the drywall behind it wet. I submitted claims online through American Home Shield's website. When I did that, I got a text message saying that the plumbers would come out or try to schedule something within the next 24 hours. Thereafter, I got a call from SWAT Plumbing saying that they were really busy that week and that the earliest they could get in was a week later.

American Home Shield is a good service to get. When our air conditioner went out, I put in a claim online and a contractor came out. They were friendly. Although it took them two visits with a one week time frame between, they fixed the unit. Our house was hot but after that, everything is fine.

I own a condo that I am renting out and the AC system was not cooling so I submitted a claim online to American Home Shield. Their website was simple and easy to use. I like their online system and their people have been very helpful. When the contractor came, there was a tenant at the condo and he fixed the AC right away. He explained to her what the problem was. He told her that he was going to send me an email explaining what he did, but he never did. It would have been nice though to receive that email. But in the end, my tenants were happy and the AC is working fine. I have had good experiences with the contractors that AHS chose. I would tell people asking to use American Home Shield.

We had a leak coming from our roof that was from the AC. So, my husband submitted a claim to American Home Shield online. We heard back from them within 24 hours. We got an email saying who it was assigned to and after that, we got a phone call. Then, they were going to book us in six days because they were really booked, but then they called back and were able to get us in within a day. The contractor was really thorough, did a kind of assessment and showed us a bunch of pictures of what was going on. He was able to fix the issue quickly. Since the repair, there has been no leaking. We have been grateful that we have American Home Shield. It saves us a bunch of money and it gives us a lot of peace of mind knowing that if something goes wrong, we have a resource to call.

All of a sudden, water started coming out from the drain, my laminate floor, and my kitchen. It was dreadful. I looked online for American Home Shield's number and then I called. I prefer doing it online though as it's easier. My problem was discovered in the evening so I filed the claim that evening and AHS called back during the business day the next day. It was within 24 hours and it was quick.

The home warranty with American Home Shield is the best service we've gotten. If you have some issues and it's not fixable, they replace the unit. This is the best part. If it’s fixable, they fix it. When I had an issue with the freezer and the dishwasher, they fixed it and it cost me only $100. It was a good deal. When the air conditioning unit got burned down, AHS replaced it. It took time but it was okay. They also charged me extra for something that they added and my wife wasn't happy about that but I said it was okay. But AHS charged me twice on one service call and I'm supposed to get a 100-dollar check back. I've never received that check though, and I've called twice. That aside, American Home Shield has good customer service. I filed a claim online and in 24 hours, we got a reply on whoever was gonna work on my service call and AHS solved the problem.

Our house is up on stilts, and we noticed that under the house, there was water leaking. It was about right where our water heater was so we figured that we had something wrong with the water heater. When we submitted the claim online to AHS, I got an email about when everything would be scheduled. I also got some text messages that was telling me when my appointment would be. When I got the confirmation, it said it would be on Tuesday. Then, I got another confirmation saying they changed the appointment to Thursday. It was followed by another change in appointment to Friday. Finally, I contacted the company and told them that I was going on a vacation and that nobody was gonna be here. In the end, it took over a week for them to get to me.

Filed a service request with American Home Shield about an HVAC issue 17 days ago. They acknowledged the issue and the authorization department has approved the repair. The service contractor who has to perform the repair hasn't even contacted me to schedule an appointment. Don't know when my HVAC will be repaired. American Home Shield works with service contractors who have bad reputation in every aspect (work, customer service, professionalism etc..). The customer service at American Home Shield is bunch of folks who don't even understand English let alone speak in English. American Home Shield and their service contractors don't care about their customers and customer service is not their thing. I am really surprised that they even survive in this day and age of big emphasis on customer care. I would not recommend them to anyone.

This company is VERY unethical. After a year they raised my premium 20% from $70 to $81 a month. After multiple runarounds, they put me through 'Crystal' from 'Account Retention Services' who took the information to see with no claims she could get a 'discount' and never came back on the phone. I will discontinue the service.

On Monday July 30th called and advised water leak. Water turned off. AHS sent a plumber who wouldn't work on the problem (BUT offered to replumb the house for $5,000). Send another plumber who is willing to work on the problem and has been nothing but stalls and no follow-through from AHS since then. The plumber found the water heater to be faulty and also needed to be replaced. AHS added the water heater to initial order. According to the plumber, AHS asked for every nut, bolt, etc., (itemized to the basic detail) before approving the work. Said they would call back, etc.

I've had AHS for about 2 years. I have had nothing but problems and issues with them. The first issue I had was with a work order to fix my microwave and the contractor never showed. The next issue I had was with my AC unit. They sent out Total Air Care whom informed I was missing 3lbs of refrigerant and it would cost me $150 to fill. I informed if I’m missing refrigerant that means there is a leak somewhere. He informed they don't check for leaks when its only 3lbs and that he would put a sealant in the lines.

I called August 2nd about my pool pump. They told me I would get a call from professional within 4 hours to schedule appointment to tell me what I already know, because I had my own expert look at it, my pool pump needed replaced. They finally called back on August 7th, only after I had canceled service call because I decided to just pay to get it fixed because they weren't coming apparently. Also, good luck getting someone who speaks understandable English when you call. Worst warranty experience I've ever had. Save your money, maybe find a better company. PS. American Home Shield never followed up either on the service call.

The reason for this post is the complete utter frustration, helplessness, and disappointment I experienced while trying to get my Air Conditioner repaired by American Home Shield. I have been a customer of AHS for over 7 years, however recently they have made many changes for the worse, on 7-11-18 about 10:00AM I called in a service order for my AC. AHS assigned my request to K.&L. Mechanics, who came to my home on 7-13-18.

My central AC is not working. AHS referred a contractor who never called me. I called them and they promised to call me back multiple times. Finally called me back days later and offered an appointment five days hence. I called AHS and they said they would refer me to another contractor and because it was so hot, I qualified for expedited service. A contractor was sent. He was harried and did not care. He did not have the correct tools to service the product and he left. Before he left he wanted me to know that the AC unit was of poor quality. Not helpful since it came with the house. I called AHS to request a new contractor. I was advised that I had to stay with the same contractor or pay again for the service call. In addition, apparently this week, I did not qualify for expedited service because the temperature in Los Angeles was only going to be 96 degrees and not over 105 (neither applied last week).

Called in to place a repair request. Was treated VERY unprofessional, and was also told that they we would need to call our local electrician. Which also means that they would charge me twice, because they cancelled the original work order. We had no electricity, & was forced to stay in a hotel due to the extreme heat. When asked to speak to a manager, was told that there was none. Then was also informed that they have up to 24 hrs to respond. I was and am STILL furious. There was sparks and flames coming from my ceiling fan and the smell of smoke. Even though I pay on time every month, the AHS representative told me that I would have to wait until someone got back in contact with me. I am cancelling service IMMEDIATELY!

American Home Shield's warranty came with my house. Most recently, I called them for washing machine repair. I had some drum issue wherein the machine was making noise and so their contractor changed some springs. I liked the technician's speed. He knew exactly what to do and got the problem fixed.

My air conditioning unit was leaking and the ceiling was sagging inside the bathroom above it. I filed a claim with American Home Shield over the phone and it was easy. The first company that they sent, Judd's Air Conditioning, came in June. They said that they fixed the drain valve from the air conditioning unit outside and that it wouldn't be leaking anymore.

My central air unit was leaking some water, so I submitted a claim over the phone and it was fine -- I had no problems getting an appointment too. Dealing with their rep went very well. The contractor from Total Air Care and I kind of bumped heads more or less, but I've dealt with him in the past, so he was okay. He fixed everything, and the unit has been working okay since then. He just needs to learn to be a little bit more professional. American Home Shield is doing okay, but they need to work a little bit faster, too. They had to order parts, which I understood, and it took a little bit too long, especially as hot as it had been, giving me a week period to get my unit back up and running. Nevertheless, I’ve already recommended it to a friend and I told them that AHS all did a good job.

The water heater burst at the seam and caused water damage in my home. I went online and submitted a claim for it with American Home Shield. I was expecting to struggle and just keep calling but they answered right away and they were available through the weekend which was very helpful. Their reps were always friendly too and the contractors that they sent were very knowledgeable. The contractors took care of the problem and acted quickly before more water came out of the water heater. They replaced the water heater right away and everything’s been fine since. I paid a little out-of-pocket for a piece of the whole installation that I wasn’t aware that of and it would have been better if I was more educated on what’s exactly covered or not. But still, I would recommend AHS.

We called American Home Shield up because we had some water stain. I wanted them to see if they can cover it. But when the company came over, they couldn’t do anything because the area was carpeted. Then there was another stain that formed in the ceiling. But because there was no bathroom upstairs, they couldn’t look at it and they said it wasn’t an active leak. So that stain is just continuing to get bigger. I had a different warranty company prior to this one and when something wasn’t repaired correctly the first time, they would honor and come back without charging me another deductible. With American Home Shield, there's another deductible every time I have something, even if it’s the same thing. Customer service is one of the areas that needs improvement. They really don’t have any customer intimacy and it feels like our problem is never important enough.

I was having issues with the AC for a couple of days before I decided to file a claim on it. I called American Home Shield and did it through the recording. Air Max was quick to come out and it took them a day or two after I submitted the claim. The last time that they were out, the downstairs AC unit was replaced and the next time they came out, it was for the upstairs unit that wasn’t cooling. The contractors have been great. They’ve been on time, courteous and professional. I'm very happy with American Home Shield.

I submitted a claim for a stopped sink and dealing with the American Home Shield rep was very nice. They got contractors out the next day and my interaction with the contractors was perfect. The sink was not totally fixed before but I was very happy with this last response. Also, the rates were acceptable. I’ve been very satisfied with their service and people should do it. I always feel like the job is gonna get done right away.

Last year, I had an issue with my heater. I had a routine cleaning and the cleaner found a cracked heat exchanger. I called AHS and they gave me the name of a company. However, the people didn’t call back for several days and when they did, they said they couldn’t get out until the next Wednesday which was nine days later. The temperature was in the 40s and 50s so I couldn’t have stayed in my house. I told AHS to refer me to somebody else but they said that once they’ve made the contract, they couldn’t do that. I asked if I could get somebody else and they said yes. They also told me that if I get somebody else, they would reimburse me. What they reimbursed me for a $7,000 heater was $580 and I was told that that was all they would pay. I was furious. You couldn’t even buy a furnace with that, let alone put it in. It would’ve been cheaper for me to go stay in a motel for nine days if I knew it was gonna be like that.

The air conditioner part wasn’t kicking off and the fan just kept running so American Home Shield sent the contractor 3 N 1 out in a couple of days. They were fast and efficient. The thermostat shorted out and they got right on to the job and figured out what it was and had it fixed in no time. Everything is working good now. AHS definitely saved us a lot of money.

We had an issue with a pool pump and Silver Lining came out and replaced it. I submitted the claim with American Home Shield online, then Silver Lining followed up with a phone call. The contractors sent out were professional and quick, and they did what I expected.

I just moved into the house and the microwave didn't work. So, I had it exchanged since it was still under warranty. The representative of American Home Shield was nice, polite and took care of my problem. However, the contractor TNT Appliances left a huge microwave crate and all the packing that was in it in the dining room when they came. They left it for me to tend to and I was unhappy about it as they should have taken that away with them. They also had to redo my cabinets. Other than that, I'm perfectly happy with American Home Shield.

The capacitor was broken in the air conditioning and it was very easy to submit a claim over the phone. The contractor who came was in my house for about 30 minutes and was friendly. The AC is working perfectly now. I'm really happy that I went with American Home Shield because it was so painless. The air conditioning broke the day after we moved into our new house and during that stressful time, it wasn’t stressful to deal with.

The thermostat didn’t work and I submitted a claim online to American Home Shield. Their website worked. I went straight to where I wanted to go and took care of it. I struggled at first when American Home Shield didn’t have anybody that they could recommend to do the thermostat work, but eventually, I got done what I needed to be done. I had an impeccable service and interaction with the contractor who came out. He was very friendly, knowledgeable and fast. Although he had to come back, the thermostat has been fine since the repair.

I had an emergency with my AC. When the primary outlet of the AC gets chocked, the secondary outlet starts throwing out water out of the AC. I submitted the claim with AHS and their process was easy. Normally, I would put the request online and then I get a call from them and we set up an appointment. AHS then sent In Town HVAC Services to work on the problem.

The sink in the kitchen has only one handle and when you turn it in one direction for the hot water, it turns on strongly. When you turn it to the right to get the cold water, it would almost completely set off and a very little dribble would come out. There was only hot water coming out and so, we checked the other sink. There was good water pressure in the upstairs shower but the sinks weren’t running. We tried to check but we weren’t sure so we called American Home Shield. The contractors came really fast and it was fixed by the time I got home. Since then, there’s normal water pressure in the downstairs bathroom and the kitchen for cold or hot water. We haven’t had any problems and we had a good experience.

I had an appliance installation issue wherein whoever installed the unit when they built the house installed it incorrectly. American Home Shield got ahold of somebody and worked it out. I told the person who came out that the system wasn’t cleaning very well and it kept falling over. We opened the door up and the thing just fell forward. However, he said that they do not do that and, “It’s something you have to go in there, stack this up and redo this one.” They would not clean the exhaust too. When I went back into it later, the system had to be really cleaned out so I cleaned that out and it works fine now. Still, my experience with American Home Shield has been quite well. I had an issue and they were right on it.

We had other home warranty companies that didn’t do very well. With American Home Shield, I liked doing it online and I’ve been with them for three years. I even bought another policy for my other house. The interaction with their contractor, Air Pro, went very well. They came out on July 4th on time, brought new capacitors and we were up and running in about an hour and a half.

When I had a problem with my hot water tank since I moved in to my house, I was easily able to go online on American Home Shield and click a few boxes, pay the $75 and the contractor came as soon as possible to fix the tank. My girlfriend was home then and she said the service was very nice and professional. The contractor totally renewed the water tank.

American Home Shield's customer service is awful. We have had multiple contractors come out and they do what they can to fix the problems. However, AHS is horrible about billing. They’ve charged us multiple times for things that weren't fixed. They finally went back and fixed it, but there was no accountability. I had to call and let them know that they charged me twice. I also told them that they said that when contractors come out and fix something, their work is good for 50 days, but if it's not, they won't charge.

We just moved into the house so we had to get it rekeyed. We picked AHS and told the sellers to pay for it. I did a little research and I really liked what I saw about American Home Shield, and I really like the plan that we picked. Dealing with the contractor that AHS sent was awesome. I’m in the restaurant business and I deal with different types of vendors on a regular basis. And they were professional and polite. The contractor was incredible.

The latest claim I have submitted was for my garage door. I didn’t like the automated claims process because when I call in, I don’t get speak to a person which I like doing. If I have multi-issues with the same thing, I couldn’t tell them that. For instance, I had the same issue with two different faucets but I couldn’t tell them AHS. I told the person at the plumbing company but that message didn’t get relayed to the contractor.

We just bought our house and put in a contract with American Home Shield three months ago. We used it once for the air conditioning as it was leaking. There was a pipe coming out of the roof that was constantly pouring water. It was coming down onto a second layer roof. The AHS contractor scheduled the service within one day and then a tech came out. He checked the air conditioner and there was a simple block that he was able to fix in 10 minutes, and it cleared up the issue. Knowing that AHS is there is nice. We haven’t had to use it that much but it’s useful to have some kind of warranty on all of this stuff. And if someone asks me about getting a home warranty, I would give them AHS' name. The pricing is fine and their coverage is good. Also, they were very responsive with the first incident that we had.

I bought an older home and I wanted to make sure that we were covered for any surprises and the realtor recommended American Home Shield. Then I’ve recommended American Home Shield to my aunt as well. One time, I needed to have a toilet replaced in the master bathroom and two faucets replaced in the guest bathroom, and my water heater was acting up. Submitting the claim for those online was extremely easy. It was the simplest form I’ve ever dealt with and the people that AHS sent were pleasant, professional and quick. We also used AHS for the refrigerator repair and they sent out C & D Appliances and their tech was just as well. He was prompt and polite. He had to make three trips until the refrigerator was finally fixed but he was nice to work with.

The air-conditioner was not putting out cool air so we filed a claim online to American Home Shield. The online site was very user-friendly and it was excellent. However, it took too long with the contractor getting to my home. They said they would be there between 8:00 and 2:00 but they didn't get there until 4:45. It was like an all-day experience. But it was fine with the contractor and he was able to fix the unit in that visit.

We put in a claim for the washing machine with American Home Shield on the computer. They called and sent a message, and the experience was perfect. The contractor was very nice when he came here to fix the machine. They tried to fix the washing machine, but they could not fix it because the part was not available, so they got us a brand new machine. They called us from the center and gave a selection of new units, and we looked on the computer together. My wife chose whatever she liked on the same level, and then, two days after, the machine was here. They put it together and took the old one.

I previously had an estimate done by another company who told me that I need a new evaporator coil. I also even had a second company look at the AC and it was gonna cost me $1,400 out of pocket. A friend told me about American Home Shield and I could save some money. It would cost $50 a month and it covers all the appliances, HVAC and plumbing, so I thought I could maybe get the AC fixed for less and fit into my budget.

American Home Shield sent Taynor Gardner to service our AC. They came at the time they defined for and did the work efficiently. It was my first claim and I was very satisfied. I put my claim online and then a rep called after the first time the repair company had been out, and told me what the process was and then we moved forward from there, and the repair service came back.

I’ve been covered by American Home Shield since February and submitting a claim with them was very simple. I just logged on, explained what I needed, and they contacted the company. That company contacted me the next day and said that they would take a day or two to come out. Everything went smoothly, although the first company that came by was not knowledgeable. They thought they fixed the AC, but they only fixed it temporarily. The second guy who came, however, knew exactly what the issue was and fixed it right away. It was just the capacitor and not an expensive fix for them, so it was good. The company charged me the first time but did not charge me the second time since it wasn’t repaired properly, so I’m pleased with their service. Everything is working well now. American Home Shield is affordable and is a good and easy company to work with.

It was super easy submitting a claim to American Home Shield online and the contractor came out in a few days. Plus he was really nice so it was easy dealing with him. When I turned the AC on before, it would run nonstop but since the repair, the AC has been perfect. Having a warranty is valuable and the experience I had with American Home Shield was easier than I thought it was gonna be. It was great. I would recommend it.

There was water leaking and I wasn’t exactly sure where it was coming from. I called it in at American Home Shield and it was a quick call, and it was promised to be done quick and it was. The contractor that came talked and did his job. It was a great conversation. To this point, there’s been no water and he put the part that was needed in.

American Home Shield is doing great. With the fact that you can log in, it's that quick to make a claim. It's just pick the appliance and the brand then submit. Our refrigerator started making a funny noise earlier last week. So Sunday night, I went on and made a claim and early Monday, I had an email saying who would be here. It also said that the contractor would call within the next 24 hours or I could call them. It's great.

The AC wasn’t cooling like it used to. I called AHS on the phone and the reps have always been fine. Even the people they’ve sent, I was a little worried about that in the beginning, but my last couple of experiences were good and they were all people that I felt comfortable with. They showed good manners to the customer and did everything I would do if I was in their shoes. The contractor had to replace some kind of a battery backup to start the fan motor of the AC. You get what you pay for with AHS. If you want security and want somebody to come on time, and you want them to do the work and be pleasant in your home, everything was done by both AHS and their contractor.

I signed up with American Home Shield because I read good reviews. I have experienced NOTHING good. The first time I tried to use them, I asked for someone to come out and service my Central Air Unit. A company called me and made an appointment. I took off work and the company NEVER showed up and NEVER called. When I called American Home Shield about this missed appointment, they tried as well as myself and the companies phone was not in service. The second request I called about was in regards to my washing machine. They sent out a company who have done nothing but lie. I caught them in several lies and their customer service person called me a **. Then they called American Home Shield and told them I had broken my washer and to not honor the warranty out of spite.

This home warranty company is HORRIBLE. NEVER NEVER do business with them. I have been on hold for the customer service supervisor for 43 minutes as I write these reviews. They make their money by keeping the premiums and making it sooo difficult to get service that the customer calls someone else, pays them and gets NO reimbursement from AHS. The WORST company I have ever dealt with.

Absolutely horrible service and contractors. I am now on my 4th call to this company to find a contractor who has literally dropped off the face of the earth. I have already paid $125 trip charge and said he would come back and never heard from him again and NOBODY at AHS can help! After I get this resolved I'm finding another home warranty company!!! BUYER BEWARE!!!

I've just had the worst customer experience with any company or service to date. I called Saturday to submit a service issue for a non-working air conditioner. The service agent took my payment over the phone and told me it would be 24 hours before the service was scheduled. I received a text from a provider saying they would contact me in 24 hours.

I had AHS for a while and then gave them a call one day because our AC stopped cooling. They sent out a guy a couple days later and said it was going to cost me about $1,150 plus my $125 service fee for a repair. What good is this warranty company? I am paying them $40+ per month to basically just contact a crappy repair company for me when something breaks and I foot the entire repair bill!? What a joke! This company is horrible and highly unethical. I sat on hold for hours and hours all in all from dealing with this entire issue. They are a great marketing company that is really really good at deceiving and conning people into giving them their money each month and then they do not follow through on the promises of repairing or replacing your appliances when needed. Cannot wait until this company gets sued for all their money they have stolen from people.

American Home Shield has been an absolute nightmare for us. Our air conditioning has been out all summer. We’ve had 9 visits from an AHS contractor without resolution. They reluctantly provided a new service provider recently and for the past two weeks we have attempted to schedule with the new contractor unsuccessfully. They came out and provided a diagnosis that detailed everything that the first contractor said they fixed. Of course they are now telling us that we will have to pay several hundred dollars for the same services that were not successful. We have called every day for two weeks and have been told that they would contact us that same day with a diagnosis from the new contractor.

The technician AHS sent said the first time that he didn’t have all the parts and we did not have refrigerator for about one month in the house. After that when he came with the parts he said it was going to take 48 hours to maybe a couple of days and we would be okay. However, sometimes the refrigerator gets too cold or is not cooling at all. Sometimes there was a burning smell and I was worried about my home. That happened within a whole week and I called them again, and then he came. Both refrigerators have no proper job done. He said he didn’t have the part and after a couple of days he would be back. It has almost been one and half week but I did not receive any response yet. My wife is fighting with them every day. I did not tell AHS what's going on because it’s not their fault. When I would call them to file my claims, they were very helpful.

Our air conditioner stopped cooling, so I called American Home Shield's 888 number and scheduled an appointment. The next day, the tech showed up on time and diagnosed the problem right away. It took him about 40 minutes to fix it and then he was on his way. Since we've had American Home Shield, 95% of our transactions with them have been very good. Once in a while, we run into somebody having a bad day, and I just discount that because not everybody's in a good mood everyday but overall, I'm real happy.

The AC boiler was leaking water. I called American Home Shield, submitted the claim, and had a great experience with the rep I talked to. Then the technician came in and he was very professional. He did the specific job that was required. Something was stuck in the boiler and it stopped working well, that was why it started leaking water. The guy adjusted the little thing and after that, everything started working well. American Home Shield is a very professional company and I'm gonna keep having service through them.

I got my house two months ago and have had American Home Shield. When I had an appliance issue where my washing machine holed my clothes and my dryer wasn’t heating up, I submitted claims for both at once and that part went really well. They sent Sears out but Sears was not helpful. When I called American Home Shield and told them that Sears was not useful, they sent a more specialized contractor at no extra charge. AHS went to a smaller private company and I was happy with it. The second contractor knew what he was doing and he looked at stuff. He is coming in a couple of days to install the parts that have to be put in.

I was very impressed with the web design of the AHS website. The website was also easy to use when I filed a claim online regarding the air conditioning. My family gave me the advice that I should just call the contractor so as soon as I put in the claim, I called them and they had it immediately. The communication with the contractor was very easy. The technician was very good and amazing too. He talked to me like I was a person who understands what was going on and told me everything I needed to know. The final problem turned out to be that it was low on Freon but it took a while for them to diagnose that. Other than that, the performance of the air conditioning is okay. It’s a little slow but c’est la vie.

It’s really hot here in Mississippi in the summer and then our air conditioning has stopped cooling. I woke up during the night and it was hot. I called American Home Shield first thing that morning to report it and get somebody out. The first lady called back and apologized that they couldn’t get anybody out very quickly. Then I asked if there was any way they could expedite it because we were under a heat advisory that day. After she talked to her supervisor, she told me that they could try to expedite it. Shortly after that, I got a phone call and they had just faxed somebody to come out. They were very understanding and they took care of it.

I've used American Home Shield many times over the last four years and pretty much all of the experiences were positive other than this one. Earlier this year, the heater broke and when the contractor came out, they determined they couldn't fix it. So American Home Shield ordered a brand new heater, which was great. But then when the contractor came out, they didn’t install it properly on the wall. Then they said there was nothing else they could do. I called American Home Shield and they said it was pretty much between myself and the contractor. They called the contractor but legally, there was nothing they could force the contractor to do. The contractor had said that they tried to install, that they couldn’t install it properly and that was it. So that never got resolved.

We have two ACs and the one that covers the upstairs stopped working. We recently bought this house and it just seemed like one-by-one, everything that's in the house was breaking. I can now see why the person that was selling the house wanted us to have AHS on there because it’s definitely needed. I usually submit my claims online and they’re fast. In the same day, you get an automatic response and then about 30 minutes later, another response stating who will be reaching out to you. The tech that came looked around the unit and he found some serious issues up in the attic. He explained to my husband how to maintain the unit.

The AC unit was coming on but the thermostat was reading 85 when I had it on 72. I submitted a claim to American Home Shield and I did it over the phone. After about two days, the tech came out. He explained to me what was going on and we started doing whatever he needed to do. Since the repair, everything is back to normal. It is valuable to have the home warranty.

I am a realtor and I work with American Home Shield on a regular basis. I value their job highly and I enjoy working with them because everything has been easy. Any claim is quick and addressed. One of my clients filed a claim and the contractor came out very quickly after. My client lives in Los Angeles County and I opened the property door for the plumber here in Temecula. The office called me 30 minutes before the contractor came and he was already there waiting when I arrived. He was in-and-out and he did the job perfectly. American Home Shield has done a superb job and I would highly recommend them to everybody.

My washing machine's lid was not locking so I submitted a claim with American Home Shield. I did it online and it was fairly easy. The contractor that was sent out was very efficient. I was impressed that he was able to fix it and find a solution. The lid hadn’t had a problem since then. However, before I purchased this home, the landlord had American Home Shield and we had an issue with the dishwasher. The guy who came wasn’t very good and he didn’t fix the problem. He just said we needed a new one. Nevertheless, I would recommend them given this recent experience.

I made a call to American Home Shield for the AC that went out. I called Air R Us which was what AHS use all the time. The company was so busy and they couldn’t come out for five days. I told them my husband will die as he has Parkinson’s and is very ill. American Home Shield set me up with another company to come out quickly so I give a lot of credit to them. However, there was some lack of communication with AHS because when the first company wasn’t able to come out and another company came, AHS didn’t take it off the records coming five days later. There was a mix-up on their part and a payment comes in my email.

I've had four claims with American Home Shield. Two are still pending because the technician was taking care of two things and he came at the same time. There was a part on a back order so those things haven't been repaired yet. The contractor is gonna put the other part in when it comes, but that's been fine. I had a guy about a month ago repair the thermostat. Now they're mainly waiting on a part and when that comes, the technician will repair the other one as well. I filed these claims online and it was very easy. The technicians that came out were very professional. I'm still waiting for the finished product to be fixed but that has nothing to do with American Shield because the part has to come in.

Back in January, I called American Home Shield because my icemaker was broken and stopped making ice. They sent someone out and they had to order some parts. A week later, they returned and repaired my icemaker but not my ice dispenser. They told me they had to order some parts but they never came. It slipped my mind and when I called back about it, the lady told me that my time had expired and I had to call in a new claim. I wasn’t very pleased about it but I filed the new claim. Then, a different company came out and they had to order some part. A few weeks went by and I called Home Shield back to let them know that no one has returned and I haven't heard anything.

American Home Shield has saved us from having to buy new appliances and I’ve been very impressed with how quickly they respond. One time, our dryer wasn’t working and I have three kids so not having a dryer’s a real pain. But we filed the claim on a Saturday morning and I had a call by 10:00 AM on Monday. The contractor came out very quickly too. He went down and had a look at the machine. Then he came back up and told me what his assessment of the issue was and that he would need some parts. He was gonna go order them and then let me know when they should be arriving and when he would be able to come back and put them into the machine. On top of that, American Home Shield's pricing is good and the website for submitting a claim online is very straightforward. American Home Shield was recommended to me by a friend and I would also recommend it to anybody else.

My wife submitted a claim online with American Home Shield for an air conditioning repair. The contractor who came out here was professional. He had put in a new fuse and exchanged the thermostat. It took three visits for the AC to be repaired. The first time I called, they came right out. But, the second time I called for re-repair, it was three to four days before they could get out. Still, If somebody wants to use AHS I will tell them to use it.

I had an issue with the central air not pumping out cold air so, I filed a claim for it through American Home Shield’s online process. I got an email from them then I had a contractor out after a couple of days. He checked it out and got right to work. The fan motor was broken and he finished the repair in 10 minutes. The AC has been working great since the repair.

The garbage disposal wasn’t working properly. I called AHS and what I got was just a recording. Still, I answered the questions that they had and they told me that they were gonna send someone over. They gave me the name of the company that was gonna come by and said that company was gonna call me to make an appointment. I called on Saturday and the company called me by Monday. The service provided by the tech who arrived was fine and he replaced the part that needed to be replaced.

Submitting a claim with American Home Shield over the phone is a lot easier than doing it online. I'm old. I didn't grow up with computers and I'm not comfortable with it. And if I'd go online and try to do these things and then I'll have a question, there's no one to ask. I made a claim for my microwave door. I have a built-in microwave, and there's a lot of electronics in the door and the controls and the door wouldn't stay shut. So, I had to get somebody who knew what they were doing to come out here and fix it.

The handle on my toilet broke so I filed a claim to American Home Shield online. The contractors who came out showed up on time, were polite and they fixed the problem quickly. Everything has been good since then. I also had an air-conditioning issue and that took too long. I'm in Arizona, it was a 115 degrees and I couldn't stay in the house. So, I had to pay for a hotel for me for 10 days and a kennel for my dog. Everything with AHS was good except for the air-conditioning repair which has been my only problem with them.

We had an issue with the dishwasher so I called AHS and the rep treated me very well. The contractor Sears sent out was outstanding. They got to it the next day after I called them. They were prompt and they did an excellent job. We thought the dishwasher needed a motor, but Sears ended up just cleaning it out really well and it works fine now.

American Home Shield included more appliances that can be fixed as compared to another company. The contractor they sent for my plumbing issue was punctual. They did a good job and were able to fix the problem. However, I was disappointed with the dryer service. A contractor came but they didn’t fix anything and I was charged for it. They just looked at it, gave solutions but nothing got fixed and I still have the problem. The contractor explained that the dryers were backed up with lint and that's why the dryers aren’t working, and they can’t clean out the lint which I still don’t understand.

There was a leak in the air conditioner and water was building up. My friend filed a claim with American Home Shield over the internet. It was a quick process and I prefer submitting clams that way. In just a couple of days, the contractor, Allegiance HVAC, came out. The tech was quick and explained what was going on. He drained the water and put in some Freon. He did a good job and the AC's performance has been great since the repair. American Home Shield is a good company and my experience with them has been good so far.

The dryer stopped working and I called AHS on Thursday. The contractor called the next day and said he would be out in our area on Monday. He showed up on Monday and tried to turn on the dryer. He left everything on the floor and said he had to order the parts, which should be in on Friday. He said he'd call, but we didn’t hear anything for two weeks. That Friday, when he didn’t call, I called and couldn't get anybody on the phone. His voicemail said to text him, so I did. The following Monday, he texted me back saying that he was trying to order parts.

My hot water heater was not staying lit so I submitted a claim to American Home Shield over the phone. Their rep was very good. Everything went well. Initially, we thought it was the thermocouple. And after the thermocouple was replaced, the pilot still kept going out. The plumber was recalled, he explained what he was doing and it all worked out well. We determined that there was an internal leak in the tank of the hot water heater. They had to replace it and the unit is now working well. Having a warranty is very valuable because the water heater replacement would’ve cost me more out of pocket than what I had paid for the contract.

This company was recommended to me by a co-worker and I have been so pleased with it. They sent out Eagle Electric and that vendor was wonderful. The technician was able to squeeze us in on the same day. It was so important to me that while he was working, he was very friendly and professional, and that he explained exactly what he was doing in every step of the way. He also cleaned everything up before he left and even vacuumed the floor. Other vendors that American Home Shield has sent have been excellent as well. I usually do claims online but when I've had interactions with the representatives, those have been good as well. Right now, I’m waiting for some air conditioning repair and I’ve called them several times because of the length it’s taking. But each time I've called, they’ve apologized and they’ve been helpful and very courteous.

There was an issue with my toilet. Filing a claim for it over the phone with AHS was very easy. The tech that they sent was able to fix the issue in one visit and the toilet has been working very well since then. I’ve been with AHS for 10 years and this is my second house. Two of my friends moved to American Home Shield for their home warranty too.

My experience with American Home Shield had been very good. When we had an AC issue wherein some parts were missing but it got fixed. And recently, I had a washing machine issue where it was not spinning at all. It was shaking and jarring like there was an earthquake in the house then the machine just stopped. A person came, checked everything and said that it was time to replace it. We called back AHS to check on the status as it has not been replaced yet and the wait was one and a half hours. The lady who responded though was very helpful and she did the whole process very well. She said they would give us a machine but it was small in capacity. We wanted to go a little bigger since we are upgrading so she said she would send us the equivalent amount and we would put the rest and buy it.

There was a leak with my pipes and I submitted a claim with AHS over the phone. They were really accommodating and polite. They all worked out nicely. Their reps were all great. I spoke to the technician that was gonna go out there and I explained what was going on. It was found that the leak was outside of the dwelling so it would not be covered by the warranty. I asked him not to go out there to save on the service fee. I was happy with everything. So far, so good and I’d recommend American Home Shield.

There was a problem with our toilet flushing and my wife filed the claim over the phone. American Home Shield sent the plumber and he fixed it right away. It has been perfect ever since. If you are looking for home warranties, American Home Shield is a good idea.

I purchased this house with American Home Shield as the warranty provider and I would never do it again. I have had no help when one of American Home Shield’s contractors damaged my ceiling. The HVAC guy came and if the compressor was bad in the air conditioner unit on Saturday, he should have known that when he looked at it on Friday. He said he needed to give me freon and put in $600 worth. I paid him and he left.

I had a plumbing issue in the basement. There was a blockage in the pipe going from the washing machine to the outside. I sent in a claim online with American Home Shield and the technician was amazing. He got it all fixed up and it was really quick. My only complaint with American Home Shield is that I'm not happy sometimes with how long it takes for a contractor to get in touch with you and come out. Usually, it's almost 24 to 48 hours before you hear anything from most vendors.

DO NOT CHOOSE THIS COMPANY!!! Every time I call to request service the wait time is ridiculous. As I am writing this review I have been on hold 25 minutes to put in request. This has been a CONSISTENT problem. It does not matter the day or time you call to request service for a shorter wait time. I have been a customer for several years now and will never use them again. They are Johnny on the spot when you want to purchase a plan but don’t count on that level of service to continue. Finishing this review I have now been on hold for 30 min.

This has been one of the worst experiences of my life, which is why I am compelled to write this review. I have been waiting for 13 days, in the middle of the Arizona summer for AHS to fix my main AC unit. Their customer service has been horrendous and there has been absolutely NO urgency in them getting the AC fixed, despite the EXTREME heat/heat index in AZ! I had to send a pet out of our home due to the heat. My kids and I have been living in 3 bedrooms for almost two weeks now. The other fact is that AHS supposedly repaired this same unit 2 months ago! My electric bills have been OUTRAGEOUSLY high even since then, which leads me to believe that they never even fixed the problem (for which they charged me $700 in Freon costs) and perhaps even caused the current problem!

My experience with AHS isn't very good, I've been with this company for 3 years. Water heater went out. They sent plumber who said we needed a thermal coupler and burner and we would have to order parts ourselves because GE heater was under warranty. We were upset that we had to order parts that we knew nothing about. We got run around from GE for a couple of days and they finally sent parts. Now we've been without hot water for 4 days, plus my 85 year old mother stays with me. This was terrible to go through. When parts arrived and sent plumber back, he installed parts. All was fine for two weeks then the unthinkable happened, as I'm writing this review I have no hot water again. I'm through with AHS, they should have replaced water heater like we asked to the first time we called them. Hopefully they will replace it but if they don't I've wasted 3 years of money on this company.

I have had AHS since 2011. Overall I like the company. However my air conditioner unit has a leak they can't seem to repair. Freon is expensive and I buy it every year. I pay someone else because AHS is high. Well this year I called and they said it would take about 4 days for Greenway to call to set appt. It's hot in July so my brother got someone to add Freon cheap. Greenway called a day early. I told them it was done and it's ok. Going into MONTH'S end my acct was overdrawn at bank. I went in to see why because I had 2 bills left to clear. AHS used my acct for automatic monthly payments.

I have had the worst experience with American Home Shield as a new customer. My issue is still not fixed. I have called AHS on 18th July to ask them to set up a service request for getting my zoning system fixed. They set up the appointment with one of the worst vendors Cool factory. They came to my house, looked at the system and waited almost 1 week to submit their diagnosis. After submitting AHS customer service didn't even give me full information on what is happening and I waiting another 2-3 days and I called and they said that cool factory can't fix it and they transferred my work order to someone else (This was the worst wait in my life, I waited on the call for 2 hours and 21 minutes listening to worst hold music ever). Don't think I have ever waiting that long to get to talk to a supervisor and get the thing resolved.

We've used our AHS warranty on this house quite a bit 'cause it's an older home. My parents just bought a house and we had them get it as well when they signed up for their home warranty service. My husband usually goes online and submits claims there and he seems to have it down pat. We've used it on many occasions. The pool guy that comes has been the same one that's been coming out, and he's pretty quick. Recently the pool pump was working one minute and then all of a sudden, it stopped. Initially the repair was fine, but then a little leak developed and we contacted within 30 days, and the pool guy came back out, fixed it and we're all good again.

I’m a realtor and we sell the policies of American Home Shield in the office. I gotta believe in the company since I push their product and I’ve been with them for four years. I’ve had good people before with American Home Shield but in my latest claim for my AC, they sent A-Advanced Home Services and I didn’t like the two guys. They were the same guys who were out at my house for a service call for my boiler back in winter and they did such a lousy job that I had to pay an independent to come in and repair their job. I told Donna, the rep, that I wanted them taken off my customer service list. When I had a heat pump problem and the same two guys showed up, I was a little bit upset and they asked me what was wrong. I told them what I thought was wrong and they believed me but they replaced the part. They didn’t check the rest of the system and the senior person was not fun to be around. He belittled the other guy throughout the service.

The AC at my rental home has been leaking from the attic. It is an issue that started out in 2016. The contractors sent by American Home Shield came and cleared it out. Then, they came back recently and cleared it again. Now the tenant just called and told me that he is having the same issue. The water is now pouring out from my ceiling and I had the ceiling fixed last week when they left thinking that the problem was solved.

We had a problem with the refrigerator and American Home Shield did their part. The guy that came out to try to fix it was okay. But LG sent the wrong parts and then they wouldn't replace my refrigerator. They kept sending parts and finally, they sent the right one and it's working now but it's real noisy and sounds like a thrashing machine going on. It wakes you up in the middle of the night.

When our refrigerator's compressor went out filed a claim with American Home Shield over the phone and it was easy. We didn't have a refrigerator for a while because it was cheaper to wait it out. It was hard to find anybody to even fix the fridge because it has this crumbs and the repair man doesn't know what to do on their part. The contractor was pretty clear about what was going on and professional. They confirmed what the issue was, which we already knew, and then had to get the part and get it on the fridge. For the price, American Home Shield covered a lot. If something else breaks, I can call them for anything. It was a lot easier than doing everything directly with the appliance companies. Also, I like that you can cancel. You're not in a contract. AHS is the best value for what you pay. They do what they say they will.

I filed a claim over the phone for an AC issue with American Home Shield, and it was pretty good. The contractor came in to fix it and they said that I needed a fan motor. The guy tried to explain to me what he was doing and what was going on. They thought they fixed it, but he didn’t know that the part was bad. Once he put it in and left, we thought everything was fine. When we found out that the part was bad, the other guy came back the next day to replace it, and they fixed it. So far it has been okay.

The dryer stopped working. I called American Home Shield and they set me up with someone in Lawrence. They sent a ticket to them then I called and scheduled an appointment. They came out that day or the next day, which was pretty quick. The contractor was terrific, too. The knob was broken so he got a new one ordered for me. After that, everything has been working fine again. I had a good experience overall.

Speaking to an AHS rep is pretty straightforward, but there have been some things that I’ve called about that they don't cover. My air conditioning repairs have been back and forth, and I feel like I have to use somebody good. I had a lot of AC problems back last year and a year before last. I had to replace two compressors outside and American Home Shield didn’t give me that much choice replacing the compressors, which I’m a little disappointed with. I figured they’re covering the compressors and willing to fix them and then they said the compressors couldn't be fixed. If they were to go over them, it would be $600 towards a 5-6,000 unit.

I just bought my first house and a warranty with American Home Shield was part of the deal in the house buying process. The first time that I’ve had to use the warranty, it was for my air conditioner and I submitted my claim online. My interaction with the contractor, Artech, went well. But the claims process was a little slow due to going through AHS and then going through the contractor instead of calling a service company directly. I was without an AC for five days at a time when the temperature was 95 to 100 degrees in my house, so that made me gripey. But the contractor got my AC repaired and it's wonderful now that they’ve been out. I’ve already recommended AHS to most of the people that I work with and to my friends, and I've told them to look up and see what the coverage options are. I have the refrigerator, the AC, and the appliances covered by my AHS warranty, and if people are looking for any type of insurance like that, they need to call AHS.

Our garbage disposal unit was leaking. Submitting a claim to AHS was a very positive experience. I entered it online at 10:00 in the evening. And by 9:30 the next morning, there was a plumber in our house fixing it. It took less than 12 hours from the time I entered the request to the time they fixed it. The plumber was also very courteous and professional. I was just very impressed with AHS. The initial feedback I had been given from other people and from Realtors, with respect to American Home Shield, was that it took a very long time to come in and address the issue. But our experience is the opposite.

We called the American Home Shield number to submit a claim since the air conditioner was blowing warm air and I got a text message after that showing the claim number. They said that there would be a company contacting us within 24 hours. Then the next morning the company called us to schedule a time to come out. The contractors looked over the unit and they said the compressor has failed. They couldn’t repair it and that I needed to have a new unit. Or if they were going to repair the old one, then we would have to wait for the parts to come in. I would pay almost the same difference either way because the repair of the old unit required the more expensive outdated freon to be used. AHS pays about 10% of the cost which was $10 a pound when it cost around $100 a pound.

Our air conditioner was blowing out hot air and when I submitted a claim online to American Home Shield, the website was perfect and navigation was super easy. I did it on Thursday evening at 7 pm and the contractors were here Monday so it was just one business day. The rep came to the door, introduced himself, told me what he was gonna do and took care of it. Since then, the AC has been great and I would recommend AHS. I’ve only utilized the warranty about three times in nine years but when I have, it’s been very beneficial.

I called American Home Shield about my refrigerator and my washing machine both, and I told them I didn't want Sears to come out. They gave me Quick Fix Appliance because they had worked on the refrigerator not too long ago. But they were so booked that they would not take the call for the washing machine. It was also over the weekend and it took a couple of days to get the technician out. But it took him about two minutes to figure out the issue. The first thing he did was check the filter and it had popped loose a bit. So when I would get water from the refrigerator, it would start out fine but then it would start making this god-awful sound and the water would stop.

I had a water leak and I submitted a claim online. The AHS website was very user-friendly. My husband said the repair went wonderfully and the contractor was very knowledgeable and very polite. Even though it was very late, the tech came and did the job. He was very efficient and he got the job done the first time and it was very well done. We were really very pleased. We have had AHS for a few years now and we’re really glad that we have it because we’ve had to use it and it’s a good company to work with. I had to make several phone calls just to ask them questions and the reps were very polite. Someone else tried to get us to get their insurance and I told them that we’re sticking with AHS. It has always been a real pleasure working with the people that works there.

I’m pleased with American Home Shield and I’m a fan. They do a good job and they are extremely fair. I’ve been with them for three years and it’s a nice blanket. I like to talk to people but they do a lot of things online. They can do everything by machine and although I’m not comfortable with it, it has worked. I leave my messages and I get a call from a contractor the next day. They get out within a reasonable amount of time. The people that American Home Shield sent out did a great job. My first experience with their contractors was when they replaced the oven and the contractor did a phenomenal job. Also, the air conditioning people were phenomenal. When I had a wiring issue, the contractor ended up having to re-wire something to get everything back on track. I have recommended AHS to my children and my sister. I’ve shared about them with anybody interested because AHS did a good job.

There was a problem with the plumbing in the master bathroom and I called American Home Shield and had to wait on hold. Filing the claim was a little bit difficult but not too bad. The plumber that AHS sent was very nice but I gotta call him back because he didn’t screw the stool down on the one side. It’s just sitting there. At the same time, I put in a claim with the AC but the contractor never showed up. They never called and by the time they notified me, I just told them to forget it. Their rep apologized though and said that it just got overlooked somehow. Other than that, I feel very good with my experience and I’ve recommended American Home Shield.

Originally, the compressor of the air conditioner quit working. The contractor came out on Tuesday and found a short wire. Then, it went out again and I heard it pop. The guy came out on Thursday and said it had an internal short in the compressor, but it only shorted out every now and then. But since then, I haven’t had any air conditioning for three weeks. The contractor said I needed a new air conditioner, but American Home Shield would only pay to have the compressor replaced on a 15-year old unit that uses a Freon that’s gonna be against the law in a year or two. It's silly to be replacing just the compressor. They are putting a band-aid on an open wound.

I had a leak up in my attic from my AC's drain pan and my house was not cooling off at the same time. The contractor sent by American Home Shield came in and fixed the leak. They unplugged the drain line, but they did not address the warming issue that’s in the house. I called American Home Shield back and put in another request. When I talked to ‘em, the interaction with their reps was very nice. They said that there should be a callback so that’s what they did so I wouldn’t have to pay another $75 to have another company come out, that they should have taken care of all of that when they were here the first time.

We filed claims for our microwave and for our refrigerator during the same week and everybody was great. The contractors called ahead, showed up on time and did what they were supposed to do. We have upper and lower ice makers on the refrigerator and the upper unit freezes up. So we wanted the technician to address that and the issue was resolved on the spot. For the microwave issue, a part has been ordered and it would be coming in on October 1st. The contractor will then come back and stick the part in. It's a real small part which costs about $10 but we don't wanna continue using the microwave unless it was deemed to be safe. American Home Shield also sent out Total Air Care for our air conditioning unit before. They did great even though we had had the unit serviced ourselves within the last couple of months. It wasn't getting cold enough but they added a little bit of Freon and we were good to go.

It took a long time to get somebody to come out when my water heater got broken. But it was kind of an emergency because water was possibly seeping through one of the walls. So I had to press them to get the plumber to come out right away. But they were giving me an argument about it. Then once the plumber came, they wanted to charge me for extra piping instead of using what was existing. The water heater that was installed had gone bad. But it was part of remodel and so it was permitted. I had copper pipes and they wanted to charge me $175 for removing the copper pipes and putting in PVC. It was shady and I put my foot down. It took several days before I could get the water heater installed and I was without hot water. So I was not happy with that service provider.

When my pool had a failing pump, I submitted a claim with American Home Shield online and it was easy. The contractor that came was professional and courteous. Things been working great since the repair.

The swamp cooler wasn’t throwing out hot air. I submitted a claim to American Home Shield online and the people that they submitted to make an appointment within 24 hours didn’t get back to me until seven days later. I let AHS know that the company never called me within the 24 hours that they were supposed to. I canceled the request on the fifth day because we needed it to be done within three days since it was hot and they refunded the $75 that I paid. But the other times we've had claims, like the furnace and washer, were perfect and awesome. Their customer service was really good and the reps were helpful. I would fully recommend anyone who’s purchasing a home to get an insurance like this.

We filed a claim with AHS for my mom and the reps had good customer skills. They sent Fleshers Refrigeration and it went real well. They were really fast too. I had a baby at my mom’s at that time and we had no AC. They were gonna wait because they were so busy but then somebody called me and said, “You want them to go right now?” I said, “You can come right now.” That was awesome. They’ve been helpful.

My dryer was making a large clunking sound and it was very loud. I submitted a claim with American Home Shield, which I did online. It was fast and great for the first time. The website was fine as well. The next day, the tech came out. He was very professional, on time and took care of the problem. However, I had to order one part because the issue was more complicated than what we all thought. And instead of just one part which he had, it ended up being two separate parts. I had him back out a week later for the second part. After the initial repair, I thought I had a problem with the dryer again and AHS sent another person out. But then, the dryer was working fine. So it was one of those, "Oh yeah it's making that noise." And when they got here, it didn't make that noise.

I've been with American Home Shield since October and it's been a very good experience with them. They do an excellent job. I recently had an issue with my glass stove top which was cracked. I submitted a claim over the phone and it was good. They said it was from age and wear, and it just happens with glass stove tops sometimes. The first representative who came out was very nice. A part had to be ordered, then after about one week, a second representative came out. He was very courteous. Since then, everything's been working great.

We had an electrical issue. Our post light didn’t work, so I contacted American Home Shield. I submitted the claim over the phone and it was very simple and really easy. My interaction with the rep on the line was great and the contractors were very helpful and really good when they came out, too. I’ve been really pleased with everything that we have done.

My husband said the AC appeared that it was freezing on the outside, but it would not be cool. We would leave it off, then it would be cool again. However, it ended up being really hot at night. I went online and submitted the claim with American Home Shield. I responded online when I had gotten an inquiry. The rep told me when someone was coming and what to expect. They told me what my cost would be and I had to pay $100 for them to come out and look at it and make a determination as to what was needed. The contractors were very pleasant and told us what to expect. As soon as we got approval, they were gonna turn some paperwork in to American Home Shield and after that, it would take a while for them to order the part.

I had originally switched to one of American Home Shield's competitors. But after being dissatisfied with them, I came back to American Home Shield and so far, my experience with them has been good. When the tenants in my rental property informed me that the AC was not working, I submitted a claim through American Home Shield. Although the soonest Moreno Plumbing, Heating & Cooling was able to come out was about four days later, it was fine. It was the peak season and we understood. The property has two ACs and within two weeks, both ACs went out. I spoke to Moreno directly on both occasions and they were very professional. They understood my situation and tried to get it rectified as soon as possible.

My air conditioning broke down so I filed a claim online to American Home Shield. They called me when they had all the information to tell me that it was approved. It was a really good time response and everything worked out really well. The contractors did a really good job too. However, it took a while because what they had ordered was not in stock. So they had to wait also. It took them about three weeks to do the work. But since the repair, it’s been perfect. I will recommend others to get AHS.

The plumbing backed up, so we phoned the claim in with American Home Shield and had Joy Plumbing come out. Everybody that I spoke or dealt with on the phone was excellent and the contractors came the next day. They called and made an appointment to come out. They were here on time and they didn’t mess around. They did the job very efficiently and when the young man called and asked for something, someone else came out to help him. They fixed the problem and I could not have asked for anything more than what they did because they did an excellent job. They cleaned up as best as they could and they were very courteous.

My garage door motor wasn’t rolling. I went online and placed the service with Home Shield there. It was really quick and very straightforward, too. I talked with the tech through the phone because I was, at that moment, at work. Nobody was at home as well, but I’m gave him access and he was able to get in and work on the garage. When I spoke with him, he was very polite. He called me 20 minutes before he arrived. He told me that he was on his way, and when he got here, I let him know what to do to get into the garage. 20 minutes after he called me, he told me that the problem was fixed and what was the issue of the problem. He did a great job. He changed the parts that were needed to be changed and he even oiled my chain without me telling him. I tell everybody that I know who owns a house that they need to get a Home Shield warranty. My experience has been awesome. I love it.

This is my 2nd year with American Home Shield and the technicians they’ve sent me have been excellent. I recently had an issue with my AC not cooling and they were extremely prompt. The young man who did the service call explained everything to me where I could understand it. I used to be with another warranty company for 18 years and when I had to replace an air conditioning unit, they were gonna charge me $5,200. I was then transitioning to American Home Shield and I was able to get the same equipment for $3,700. So, I kicked my previous provider to the curb. Also, I knew that American Home Shield has been in business for a long, long time and their monthly premium was a third of what I was paying. So I elected to pay a $100 service call, and it’s been well worth it.

Our A/C went out in the middle of summer in Arizona. They sent out a tech the next day who was extremely unprofessional and stated that the compressor was out. He said that it could take up to a week to get the part and not to call him and complain to him. He was extremely rude. I called AHS two days later to follow up on my claim and they stated that the part had been ordered and would arrive on Tuesday the 31st. Of course the technician never called and responded via email that he would not show up until the following Saturday on August the 4th...

After one month of waiting and 8+ hours of phone calls with AHS customer service and managers, we still haven't gotten our electrical issues fixed. We will let the warranty expire next year. AHS sent out a creep of an electrician who was rude to my wife and endangered our cat by leaving the door open. Then he didn't finish the job, leaving our wiring disconnected for weeks. When we complained, AHS said their policy is to continue to send the same service provider unless the customer provides legal documentation about the problem. That's right ladies: AHS will continue to send the same creep to your house unless you get a restraining order.

This company has offered us a peace of mind that any home with used appliances hopes for. They have taken care of our problems 3 times with one phone call each time. The service people they have sent us have been top quality. I will renew our contract for a second time. I wished I had known about this company before this. Thank you AHS!

We purchased our retirement home and with that we selected American Home Shield, shame on me I should have done more research. We have had some plumbing issues but with no resolve. We have a septic system and bought the septic system extra piece with our contract. We were told by their plumber that the septic system was full and that was probably our problem. So I contacted American Home Shield and told them their plumber stated that we needed to have the septic pumped. Stated we that we paid for the septic coverage and we could have one pump a service contract so I was requesting that and that I currently cannot even use a toilet or shower, I expressed that to them. They said that they would have someone out the next day. They arrived and they do not do septic systems they were just there to assess the situation. WHAT???

We have the most expensive premium plan. It is worthless to us. Our AC has gone out two times, of course on a Friday night. AHS cannot ever get their providers to come out. We are at the bottom of everyone's list because we are through a home warranty. So it's 100 degrees tonight, hotter in the house, and we won't hear from the AC people until tomorrow and it will be Tuesday before they can come out. They ALL will ALWAYS take care of their full-paying clients before ever booking to come out to a home warranty client. We spent $358 of our own money last time to fix the AC as it was cheaper than four nights in a hotel and boarding our pets. Probably the same tonight. When you call you are always on hold a very long time, and literally EVERY time we have called, we get disconnected after holding, sometimes twice.

My dryer wasn’t running and it smelled like burning wire. American Home Shield sent someone out and the gentleman came out the very next day. He said that he would be here early in the morning and he was. He knew exactly what was wrong and fixed it and the quality of work was excellent. During another time, my claim for the microwave oven took very long to finally get resolved because we thought that it could be repaired but the parts were not available anymore because of the age of the oven. We were gonna try a new oven but it didn’t fit in. The microwave and my regular oven was a built-in unit, so AHS ended up without any problem replacing the whole oven and the microwave. I have recommended AHS to several of my friends and they are now members.

The wait time for service is not very good with American Home Shield. When I had an online claim with them for the microwave, first, they assigned it to the wrong contractor who didn't do it. And then when they found the right contractor, he came and he didn't have the part. The contractor ordered the part and it was the wrong one and it took more than two weeks to get it fixed. They billed me, but they were trying to bill me again for it because they didn't pay the right contractor. On the other hand, when I had a plumbing claim before that, it was a very good experience. The guy came and fixed it right away. He had the part with him.

Our air conditioner wasn’t blowing any cold air so I submitted a claim online with American Home Shield. Navigating through the website was simple and went smoothly. It was quick too. When the contractor arrived, I told him what was going on and he explained to me what was going on with the unit. Since then, everything’s been great. Having the warranty gives me the peace of mind knowing that if something happens, I can just call and submit a claim. I’ve had other providers but they don’t compare to American Home Shield. It’s the best that I’ve had.

My AC was not working and I filed a claim for it with American Home Shield. I left them a voicemail and then they emailed back to let me know that somebody was gonna be out at a certain time. They were prompt and told me that a contractor would be here between 12:00 to 3:00, so I stayed up for 12:00 in case they just popped up. The contractor was running a little late but he was great. He explained to me everything that he was doing and he got everything fixed. The AC needed Freon in it, so he put $900 worth. AHS doesn’t put Freon in though. Still, I'm planning on keeping American Home Shield after my year is up. It was never explained to me until I called that it costs $75 for contractors to come out, but AHS is worth it. They will fix everything and replace any parts.

Water was blowing out of one of our vents since we bought the house about a month ago and it ruined our ceiling. The company that was supposed to service it who’s already been out to fix it twice told me that they can’t get to it and that they’re going on vacation. That’s not professional. This issue continues to occur and the techs haven’t been able to fix it. It's ridiculous. I’m afraid as I get home tonight that I’m gonna find the vent lying on the floor because it’s weeping so bad.

Submitting claims with American Home Shield is a very nice experience. It’s always been simple but I thought that as long as something is under warranty, I just pay for the call and the part. When the AC wasn’t blowing cold air, the repairman came, put some Freon in it and tightened up the belt. But although I paid $75 for the service fee, I got another bill in the mail saying that I owed $212. Otherwise, everybody has been good. The customer service reps and the repairman have been very professional.

I’ve been with AHS for at least eight years on this house and my contract has more than paid for itself every year. One time, my stove stopped functioning and I called AHS for the claim. They had me booked in short order and had Sears’ contractor out within a day or so. The tech was doing double duty. It was some senior guy who was working with me. While he had his head in my stove, he was on the phone talking to some junior guy who was working on some appliance somewhere else and he was trying to walk him through it at the same time. The issue with the stove was some circuit that had gone out. He had the part in his truck. He popped and wired it in, and my stove was back up and running. He was great and he was done with it within an hour.

I had a tech come out and look at my washer. The problem started in June. The day and time that they were giving me didn’t work with my schedule so there was a lot of rescheduling and canceling. The last time that they canceled, I had to cancel the claim. I called in from work and I told them that they don’t work for me because I had to be at work. I got a charge from American Home Shield stating that they got a response from the repair company telling them that they had already been to my home. I told them that nothing was ever done. I had to wait 14 or 21 days to process a refund. If I was to set up another claim, they would charge $100 again to be withdrawn from my account so I told them I was not gonna file a claim until I got my money refunded back.

I did two claims with American Home Shield for an air conditioner problem, and the first air conditioner guy was horrible while the second one was great. In the last one, we came home from vacation and my house was 92 degrees. I submitted a claim online and the company that they were gonna send out was the same company we had before that was horrible. Our craziest experience with the contractor company was after they contacted us two days later, it still took a couple of days for them to come out. Then they were really late and didn’t even fix the problem the first time. This time, AHS said it would be 48 hours but the contractor company never contacted us. So I contacted AHS and asked if there was someone else they could send out ‘cause I've got kids and a dog and we couldn’t stay in a 92-degree house for that long. They sent out another company called D&G, which was awesome. They came out that night and fixed the problem.

I had a claim for my central air-conditioning filed over the phone and the representatives of American Home Shield were wonderful. They gave me a company but the technicians didn’t help me. They were blaming AHS and AHS was blaming them. So, I was stuck in the middle with a 111-degree temperature and no air. I decided to go with someone else who walked me through what would be and I was satisfied with the results.

I filed a claim for my stove door with American Home Shield on the phone. The contractors they sent were Johnny-on-the-spot. They were very good and pleasant. The guy who came had to get a part and came back in about a week. Overall, I’d recommend American Home Shield.

I had a water leak in one of the lines in my kitchen. I called American Home Shield and the rep that I spoke with was very nice. I told her what was going on and she was willing to help with getting somebody to check everything with whomever she could get to come out. Then the contractor called me and gave an appointment. I called them back the next day because the leak got a little bit worse and they were quick to come out the next day. It was awesome and they did a good job. The guy that came out was really respectable and neat. He was real careful that he didn’t create a mess, so that was good. Overall, I love American Home Shield. They're really quick to help you with your problem. I have not had a situation where they were impatient so I would recommend them to anybody.

We used another company in the past and we were not happy with their service at all. With American Home Shield, I’ve been doing claims online and it's easy. The experience in dealing with their representatives has been really good as well. 77 Water Well was sent out last time and it was a great experience. They communicated with us on when they would be here. They showed up when they were supposed to and got the problem taken care of.

American Home Shield's website was very user-friendly. We submitted a claim for our disposal that was broken, and they scheduled a third-party contractor to come out and look at it. They fixed it and it only cost $75. What AHS advertised was what we got, so we're happy with it. Also, the quality of the work done by the contractor was great. First, they came in and recognized the problem for a minute, and then, they came back with the replacement part and installed it lickety split. It was easy. I highly recommend American Home Shield.

I had a garbage disposal go out and then, my AC went out as well so I submitted claims over the phone to American Home Shield. The last time, I called them on Friday and got the schedule for Monday but I was fine with that. When the contractors came, my wife didn’t have any complaints. They did it in one day. The garbage disposal was done in about a two-hour period. Same with the AC, it was done in two hours. Since then, both the garbage disposal and the AC are working perfectly. So far, everything has been great and I'm happy with AHS.

There was a leak in the faucet and I filed a claim with American Home Shield over the phone. Sometimes when I file a claim over the phone there is a disconnect between the automated system and the live representative. Sometimes the rep doesn’t see what I filed over the automated system. But, the reps are nice and they always say, “It’s my pleasure.” The plumber that AHS sent first came out on a weekend and we had to wait almost a week for him. He had to order a new faucet before coming back and putting it in.

When I bought this house, it came with a home warranty and American Home Shield covered more. I’m widowed and I decided to keep it. It's given me more peace of mind since I can just make one phone call if something goes wrong. The contractor they sent recently was a great guy and he was in and out.

Having a warranty on one's property is very valuable because it gives you a level of assurance which you can't get without a warranty. I've been with AHS for a long time and my experience with them has been getting better. One time, there was a message on our water heater so I failed a claim for repair online. Navigating through their website was pretty simple. Then, the contractors came out the following day. They relayed the problem and then went right to troubleshooting and the repair. Since then, the water heater has been well. I would recommend American Home Shield.

The outside fan on my AC was cutting in and out and I went online to file a claim for it. The payment was on automatic withdrawal so it was smooth. Within three days, they got somebody out and he gave me a review of what was going on with the system and gave me some pointers. They were supposed to come back and change the filter out but they never called me back. I signed up with AHS in April and had another company before them but AHS is a bit cheaper.

I had an issue with my two water heaters so I filed a claim online to American Home Shield. Their online site is very user-friendly. So far, I’ve filed three times and up until now, their process has been very smooth. Some contractors that AHS sent out were good, some were not good. Last week, somebody came out, checked my water heaters and ordered some parts which was needed. One of the water heater has been fixed so I’m getting hot water while the other water heater is still not working. I received the parts four days ago and then I called AHS and they said they will talk to that particular contractor and that they will call me. But the contractor hasn't called me yet and I'm still waiting. Nevertheless, the whole experience has been good. Their response has been fast and the system has been good. I get a text right away. I’d highly recommend American Home Shield.

Underneath our sink, there was leaking underneath the garbage disposal. I filed a claim online and the process was really easy. I did that at night and the contractor called in the morning. He was excellent. He explained to me what was going on, why it happened and that we needed a new garbage disposal. Then he, very timely, went and got the part that was needed, like the whole garbage disposal, and came back. He told us when he was coming back with the parts. In that way, we could watch out for him again. The garbage disposal is working great.

The most recent thing we had with American Home Shield was the electrical work, and when the tech came out, he did a good job. My wife called in the claim to submit it and the reps seemed very professional, friendly and customer-focused. They've been great with their service and I would recommend them.

My toilet downstairs kept flooding my living room. When I submitted the claim to American Home Shield, I listed it as plumbing but told them that I thought that the toilet kept making a weird noise. The first contractor was Home Services of the Triad and a guy named Michael came out. He thought he fixed it but it shocked me that when he first came in to the house and he looked at the toilet and seen where it had flooded or exploded, it was the toilet but it was the bowl and it was not the base or the tank. Michael didn’t touch anything and he immediately told me that it was not covered.

The AC wasn’t cooling in one of our homes so I called American Home Shield. A serviceman took three days to get to the property. He was very nice and gave me a step-by-step explanation of what was going on with the unit. Everything has been okay and I've found the warranty to be very valuable. I'm a single homeowner and I don’t have a male or a handyman in my life, so when anything goes wrong, I just call AHS. I'm very satisfied with them and have recommended them in the past.

We’ve been in this house with American Home Shield for 31 years now and the last two claims have been worth it. The last two were excellent technicians and I got the information and person within a reasonable amount of time. They were excellent in terms of the service and it was where it ought to be. AHS is fair and we’re getting the service we’re paying for. However, for years, I have put up with nightmarish loops of incompetence and it’s astounding. It’s an on-demand situation where the loop of connecting with people was insane. There was a breakdown in the loop of communication. I had to repeat my calls and I had to call this plan, but they didn't answer. I had to wait for six weeks without a washing machine. I had to go out because whatever was on their end, they couldn’t address it in a timely fashion.

American Home Shield's contractor did the job in a timely fashion. Whenever we’ve had an issue, AHS has taken care of it.

Every time I tried to turn on our air conditioner, only the fan would come on. The unit wouldn't cool and wouldn't do anything. So I had to call American Home Shield. Their reps were professional and courteous. Then, the company they assigned to me was very prompt with coming out and doing what they needed to do. The contractor came out a day after I submitted the claim and when he came in, he presented himself and showed me his ID because I am not a person to let anybody in.

The AC compressor was bad so I submitted a claim and it was really easy. The contractor was very professional and the AC has been working great since the repair. American Home Shield is really good and I will recommend their products and their services.

I signed up for American Home Shield online and it took about four months after that before they started billing my account and providing me service. There was quite a delay in there and I wasn’t even sure if I had it. When I saw that they debited my account, that was how I figured out that I must have it. But when I submitted a claim online, the website was easy to navigate. The technician contacted me and he was half an hour late out of the window. But he came the next day and fixed everything in half an hour. So he was good.

We purchased this home warranty two years ago mainly to cover our HVAC and tankless water heater. On Thursday, July 26, 2018 at 4:30, our HVAC compressor went out... the temperature in Henderson NV was 114. We called our own service guy who was here within minutes, because we could not wait for 24-72 hours for one of their service people. We needed a new compressor, fan, 7lbs of Freon.

The day after I left for deployment, the AC broke and my wife submitted a request on the website to have it fixed. That was on July 24th. The repair company came out the 25th and said the compressor would need to be replaced, and it would take 5-7 business days for the part to come in. Fine, that's understandable. She calls the company back 7 business days later since she hadn't heard anything yet, and it turns out AHS took their sweet time and didn't even order the part for a full 5 days after the problem was diagnosed in the first place. So it's been a total of 11 days without AC, it'll likely be more than two full weeks before this is resolved due to their complete lack of competence. Stay away and don't give your money to these people!

Ricky from purchasing (would not give me his employee ID #) does not have an ounce of customer service in his body. He was not only rude, he was condescending and would not transfer me to a supervisor.

Honestly I am Not sure why I have this warranty. Every time I make a claim it's a huge hassle and I am told they don't think there's a problem. My refrigerator repair took 5 weeks and the problem still exists. The service calls are a joke. FYI I don't want to sit around waiting for a repair person for no reason. I used to recommend your company and even had my family and friends purchase warranties for their homes and rental properties. We are all going elsewhere.

The AC wouldn’t cool and I finally had to cut it off. I called in for the claim to AHS and communicating with the rep went very well. The techs were very professional and introduced themselves. They went out and looked at the unit, and then came back in and reported to me what was going on. Having the warranty has been very valuable and I would recommend AHS.

I'm about to drop American Home Shield. I'm very dissatisfied with them mainly because they don't fully display what they don't cover. You think they actually cover stuff but it's very minimal, like with my friend’s old house. My friend has like R22 for their AC and she was charged a $110 a pound but they only paid $10 of it. It ended up not working out too well.

A lot of home warranties don’t include the HVAC system and American Home Shield does. We usually submit our claims online and there has been no issue at all with the reps. Air Technical, the contractor, was great and I was impressed with the clear communication with them. The rep let me know exactly what was wrong and made sure I was okay with everything that he noticed and was going to change. He was also very courteous to family and the house and offered extra like showing me how to clean out the AC on our other unit that wasn’t broken and how to maintain that, so I thought that was really helpful. We are also military, and he was very grateful and thankful and expressed his gratitude for us, which is always nice to hear.

We bought a house and there's a refrigerator here that is a Kenmore, a Sears product, which I've been having problems with. I called AHS to submit the claim and it was easy doing it. Then the contractor came out, tested the refrigerator, and found out that it was the thermostat which he ordered right then. He set another date for him to come out to put the thermostat in and he said it would probably take about two days for the refrigerator to get back to normal. It's still not working right, but it has nothing to do with the contractor because he tested everything.

American Home Shield sent the contractor, US Air, out to repair my air conditioner. When the tech came out, he replaced the fan and some other parts. When he left, the AC was making a really loud noise that almost sounded like a train. In fact, the AC woke me up when it came on that night. I called AHS and they rescheduled for the tech to come back out. The tech explained to me that they used OEM parts, but these didn’t always work and in this particular instance my Carrier AC didn't function with the OEM part. So, he came right back out with the original part.

I never thought of getting AHS, but a couple of months ago, my husband said a friend of his said that AHS was a good idea. I said I would sign up, but I didn’t think we needed it. Then, a month and a half after I signed up, our refrigerator stopped getting cold. I went online, filed a claim with AHS and paid the $125. The service guy who came out was excellent. He worked on the refrigerator and did whatever magic he did. When he left, he said to let him know if it didn't work in 24 hours.

I read online reviews and American Home Shield was top-rated. I went to the website for my first claim and there’s a link on the website to open a claim. There’s a system set up with AHS and the vendors, and I immediately got text and email notifications and then I could track the technician. I was given a time range but unfortunately, the tech guy wasn’t able to stay in those time ranges because it’s a hot season and they were overwhelmed. He was professional, well-groomed, knew his business and took care of it, plus he identified himself and had a uniform. He worked on the unit and then he had to come back because as he did something and the unit clicked on, the outside condenser unit clicked on and he thought that it was what needed to be done. He didn’t replace the part as he just did some type of cleaning, and the unit failed about 24 hours later. He was back within 24 hours and he replaced the parts.

My refrigerator was not maintaining the cold temperature. I submitted a claim with AHS over the phone and I didn't like the attitude of the rep I spoke to. She spoke as if there was kind of a hostage in my hands. So their communication should be changed. Then, they sent out a tech from Quick Fix Appliance Service and it took them a long time to fix my refrigerator. And I was kind of a little bit unhappy about that. Eventually, it got it fixed two weeks later, but it's the refrigerator and the urgency was a little more. So I had to buy a small fridge just to support my household needs a little bit.

I always call on American Home Shield when I have claims because I want a specific company that I know is good to go out. You can't do that when you file claims online and I’ve had bad experiences with people they’ve sent out in the past. But quite often, there’s a long wait on the line. It's about 10 to 20 minutes but once you’re through, it’s fine. There's typically more than one appointment with the contractor though. They have to go and order the parts and then come back in a week or so. That’s also why they’re a bit slow. Ordering something alone would take a week. That’s a long time when you’ve got no AC. But I’ve had American Home Shield for about five years and they’ve definitely gotten better in the last year or so.

I was new to the area and we didn’t have home warranties. The broker that I bought this house through recommended American Home Shield. I've been with this company for four years now. The idea that you don’t have to go looking to find somebody who will fix and repair things is what’s kept me around. I’ve had air conditioning problems each year because of how hot it is out in the summer and they’re taking care of it.

When my AC's compressor kicks on, it makes a noise and it keeps going. I filed a claim for it with American Home Shield and they dispatched a company. The contractors were quick and they tried to address the problem but they weren’t able to fix it. It was almost like a process of elimination. They tried one thing that didn’t work and then they tried another. That didn’t work too, so I had them come out again and the last technician told me that when it starts to make the noise again, to record it using my phone and then either send it to him or request for somebody to come out so they can listen to it. We’re accomplishing that. The AC still It makes the noise every day.

The fan on my AC stopped working and it was in the middle of a heat wave. It was about 90 degrees every day. I filed a claim online with American Home Shield and their representative was great. I called the contractor to try to get them to do it sooner though but the soonest that they can come out is four days. I actually had to stay at my mother’s house because I have a seven-year-old and I have three dogs and we couldn’t stay in our house that was 90 degrees. AHS only has a couple of people in my area apparently and AHS tried reaching out to the company for me to try to get them to come sooner but they said their hands were tied.

My experience submitting my claim with American Home Shield online went well but there was a concern in terms of what the potential cost could be but it worked out well. There was a delay on getting the parts ordered and received for the icemaker and refrigerator, but with the service, it has been good. For some reason, the coolant on a cold system had escaped, so they had to load in the coolant and they put a sealer in to keep it from escaping. The technician that Setpoint Mechanical sent out was great. He explained to me what he diagnosed in terms of the issue and what was the correction above and beyond adding new coolant. So far, American Home Shield is working as advertised and promoted.

I filed a claim with American Home Shield over the phone. Their service was great and they were able to quickly send somebody out. The service provided by the contractors was very good and my air conditioning has been working really well since the repair.

My experience with American Home Shield has been fine. The AC was not cooling and it was leaking from the forced air unit condenser area into the basement. It is almost not functioning because it is leaking all over the floor and damaging the walls down there. I had difficulty getting someone to come early enough in time. It was almost about three weeks by the time I could get my air conditioner serviced.

The first company AHS sent took a little over a week to come out and couldn’t do anything for me. They said that I needed a new breaker box and the repair was about $1,400. I told them that I’d like to have a second opinion. The contractor, A Quality Electric, was able to come out in two days. Their tech was very knowledgeable and explained a lot more. I told him that I’m on social security and I couldn't write a check for $1,400. He said that it was overpriced. Even the cost of that with their fees it wouldn't be that high. Sure enough, when they came back with the bid, it was only about $400.

The air conditioner wasn’t blowing out cold air and when I called it in to American Home Shield, it took the contractors three days to come out. This was better than the last time we used the same contractor because they had problems with scheduling. I tried to call in and change them since we had issues with these guys the first time around. However, we were too far in the process and that wasn’t an option which it should have been because it was very stressful on me.

The pool pump made a horrible loud noise. And so, my husband went out there to check it and he went ahead and put it off to make sure it wouldn’t burn up. And then I went ahead and called American Home Shield. Their rep was very nice and told me that Victoria Pool would take care of the problem and that I should hear something shortly. Sure enough, that same evening or the very next morning I heard from Victoria Pool. So far, the pump is operating great. Overall, AHS is very valuable. In fact, I referred my brother to AHS too and they’ve had them for several years now.

We submit claims online, which is easier, and then American Home Shield sends the email. I had Family Heating and Air come out twice. But when they came out the first time, they didn’t go over the air conditioning. The tech just talked through the whole thing. He opened up some dampers and closed the wrong one, and the AC still wasn’t cooling off properly. So I called them again and told them to send a more experienced guy. But the second guy was not as experienced as the other one and he still didn’t do what he had to do.

We have a two-story house and the AC unit inside the house has a pan that collects water in case it leaks. It’s been filling up throughout the day and sometimes, it's filled up early in the morning. But now, it's empty. It depends on whatever time of day it's leaking and it stops the fan from running outside. The issue has been going on for two weeks now. On the first week, we had to wait because the guy didn't come on the day he was supposed to. The next time he came, it fell on a Friday and he said that he would have to wait until the following Monday to get to me because his order was taking too long. So we had to go through a whole weekend.

I made a phone call with AHS and went through their automated system to submit a claim for our water heater that had a hole in the pipe. The contractor they sent was friendly, answered my questions and my concerns. He did the work quickly and the issue was fixed. Currently, there is no leakage anymore. Everything has been good so far and we are satisfied. I recommend AHS. They respond in a timely manner and send contractors quickly.

The lights in the bathroom stopped working. I submitted the claim online to AHS and it was pretty easy. The tech that came out was great, polite and cordial. He did the work and moved on. Since then, the lights have been fine. I've been really satisfied with AHS and I’d recommend them.

The downstairs control for the air conditioner blinked and couldn't read anything. I called in the claim and a computer took it, then a contractor came out the next day. The contractor was very good and fixed everything. I got top service from American Home Shield.

We had pipe leak problem on Saturday night. We called American Home Shield. It took forever to get someone on the phone. Finally we were able to speak to rep about our leak problem and we told them we have kids and we need water asap. They could not get any contractor to come out for repairs so they told us to hire our own contractor and get reimbursement later. We send receipt for reimbursement and now they are denying the claim saying, "You hired a 3rd party contractor and didn't get authorization." It's been over a month and we have been calling and requesting to get our reimbursement for so long they are still denying it. Very bad customer service and frustrated with overall service.

My wife and I first had AHS coverage as we purchased homes in the past paid for by the original owner for a year. We started extending the coverage since it was so convenient and made sense financially. We continue to keep it every year on our current home; it helped significantly with our old HVAC system (now replaced as of JAN 2018), appliances such as our stove and washing machine (AHS replaced our washer with a new one THANK YOU VERY MUCH). Always prompt service; sometimes it takes a day or two but it is understandable given the time of year (we live in a resort type area). I would recommend this for anyone interested in relatively inexpensive peace of mind "insurance" and even as a gift to friends or family.

We purchased a home warranty plan with AHS in May 2018. We had our credit cards stolen in May 2018. The company DID NOT communicate with us about payments not going through. We contacted them on June 5, 2018 and gave them our new credit card information and told them to take the payments out that were owed to them. They did not. We even went online and updated the online site with our bank account number and routing number... They did not take out any payments!