American Home Shield Reviews

I made a claim online and the AHS website was user-friendly and easy to navigate. My air conditioner wasn't blowing cool air and the tech that came for it was knowledgeable. He came in and switched out the part that wasn’t broken, and he was very efficient. The AC has been working since then. There was one part that I didn’t read real closely about the amount that AHS covers for a pound of Freon to put in, but it’s in the contract and that information is direct and accurate. I would recommend them.

Our hot water heater went out, so I made a claim for a plumbing issue. The telephone people that I placed the claim with were a little bit confused. I told them it was the hot water heater and they sent someone out. I was getting calls about a toilet. They quoted it wrong when I talked to people on the phone. Nevertheless, the people who came out were good. We had a set time, and then they were there on time. They got it replaced quickly. Everything about it once I got past the initial phone call to the call center was great. I've been with American Home Shield for three months now.

I called American Home Shield when the air conditioner quit cooling. It took a reasonable time to get a contractor to come out and a young man did the job. He thoroughly searched and tried to find out what the problem was. He repaired it and since then, the AC has been working fine.

The AC wasn’t able to cool down. It was in the upper 70s in the house so it wasn’t working efficiently. The contractor was able to come out the same day which was awesome. I couldn’t have been happier with the contractor. He introduced himself, reviewed the issue, came back, and then told me what the issue was when he had the parts. He communicated very well during the process. Having the warranty has been valuable, more so than I ever would’ve imagined. My experience was excellent and I highly recommend AHS.

I got an email from AHS stating that they had a special on changing the tumblers on my door. I took advantage of that offer and their contractor did a wonderful job. AHS is a great company and others should certainly do business with them.

We have a very old water heater. It was rusted and the water wasn't getting hot. I called American Home Shield and submitted a claim. All Shore Plumbing called me right away and their guy was at the house within a couple of hours because he was in the area. He said that the unit was very old and that it was gonna go soon. He turned the knob to put the unit on so that the water was hotter. However, I didn't wanna wait until the water heater goes because when the water heater went at the house that I was living in, there was water everywhere and it turned into mold and mildew. So what I did was I went and I personally replaced the water heater myself.

Submitting a claim to AHS is fine once I figured out how to do it. I first tried to call but got nowhere doing that. So I went online like they said I was supposed to do and everything went smoothly. Maybe they should make it clear that you should file your claim online. But they were able to get a contractor out to me in a few days. I scheduled it for a later date that was more convenient for me. So it was pretty quick. The contractors came in and they rekeyed the property. And then today, the contractors came and fixed the dryer.

I called American Home Shield today because I'm having trouble with the washer and dryer. In the process of information, the rep on the line said that she'd let me talk to somebody but I never did. They asked me to leave my number and they'd call me back, but nobody's ever called me back yet. Nonetheless, I've been happy with American Home Shield and you should try them. I previously phoned in a plumbing claim for my drain that was stuffed and they sent a very good contractor. The problem was fixed.

The AC was not running and I made a phone call to AHS. The reps were very protective, asked me appropriate questions, scheduled me for the maintenance, and had the maintenance person call me. The contractors were very helpful. They gave me more information on what else to do and what my options would be. Plus, they were fast in fixing the problem. On the next day, another person came and gave me a quote on a new air conditioning system, which they recommended me to do. AHS gives good service and takes care of you well.

A fan in a room over the garage and a light in a closet off of that room were not working. I submitted the claim to American Home Shield online and the response was quick. I got an email and a text and it took them a day or so to send a contractor out. He came in, looked at the issues, and explained what was going on. He pulled the panel off the wall and determined that there was something bad behind the switch plate, so he replaced that. The problem was solved within 15 minutes and it has been working great since then.

The contractor who came to repair my dishwasher that wasn’t working provided great service, so the dishwasher is performing great now. I filed the claim with American Home Shield online and the process was very easy. It took a very short time to get a response from the contractor company too.

Our AC was blowing hot air so I went online and found American Home Shield's number. I called them on a Monday morning and their contractor, A & R Complete Services Corp., didn’t get there until Tuesday afternoon. Then they were there for just a few minutes. The tech knew exactly what the problem was, fixed it, and the AC worked fine. Everything was good.

American Home Shield is the best that I've come in contact with as far as home warranty programs go. I called AHS when I had an issue with my air conditioning. I filed the claim over the phone since the online method is confusing for the older adult. The contractor that AHS sent was wonderful in his demeanor and did the job that he was called to do. The AC has been working well since then.

Beware American Home Shield.

I heard all kinds of things about American Home Shield like they will try to fix things if they’re repairable ad nauseum until they finally have to replace it. But in our particular case, we didn’t have to go through that dance. The AC wasn't working and the motor was not fixable. So they replaced the part and we were back to good. That was our first experience with them and it went perfectly.

My first experience with AHS was when my daughter's bathtub was not draining and the faucet handle broke. Local company Allstadt Plumbing came out. They ended up taking out my drain plunger and never replaced it. Told me to get a rubber stopper. They replaced my broken faucet handle with ones that do not fit. So over a year later this is still not fixed. I brought this up to AHS and they said they were aware the job wasn't complete because it stated this in the notes from the contractor. Still today NOT FINISHED nor have they attempted to make it right. Then I made another claim for my A/C. Company Nicks came out and told me I was getting a whole new A/C. Long story short, NO NEW A/C and they replaced a couple pieces. Since then my A/C runs non stop and my electric bills are outrageous!!! My house is approx. 1600 sq ft. and my electric bill runs more here than it did in my 3000 sq ft home. It runs NON-STOP and they have yet to fix it.

Last of May 2018, I contacted American Home Shield to repair my A/C as it was not cooling. At that time I explained to not send a contractor that was not Carrier certified as they would not be able to purchase parts to repair. They said ok. 3 days later Complete A/C came and took 15 minutes to determine the part needed and I should be contacted the next day or 2 to come back to finalize the repair. A week passed and I called Complete A/C to see when they were coming and was told the job was turned back to AHS as they were not Carrier certified. I called AHS again and was scheduled with a new contractor. A couple days later Total Air Care (main office in central FL and I live in NW LA) who also agreed on part needed and I should be called the next day as to when they would be able to return.

I called in a claim with American Home Shield for a clogged toilet and they quickly had SAP Home Repair come out. We had a very good experience with the contractors. When I had a dryer issue, AHS sent someone out who patched the dryer. I’ve got the same issue again, so I’m going to have to take off work again for the tech to come back out.

The washing machine wasn’t turning on and American Home Shield sent Glenn’s Appliance. On the first day I called, the contractor came quickly but they didn’t have the needed pieces. They came after and fixed it right away. The contractor was good, professional and dealing with him was perfect. I have used the same guy three times. Since the repair, everything has been okay.

I've had my warranty with American Home Shield for a year now and it has been good so far. Recently, my pool wasn't suctioning and I filed a claim, and that experience was good. I typically submit claims online and the contractors they assign generally contact me within 24 hours. For the claim with my pool, the contractor, SunBright Pool Services, has already come out once. The tech fixed something, but the pool is still not getting enough suction, and the company will come back out today. Nevertheless, with AHS, the issues can get resolved.

The air conditioning unit went out. American Home Shield sent a local company out and they had to send them out three times to get it fixed completely but I understood the whole process. I filed the original claim online and it was easy. Then, I filed the other two on the phone and the agents were professional but their process was horrible. I called to set up the claim and every time, it would tell me to hold and then, it would just say, “Goodbye,” and then hang up. I called back five times and it kept doing it. I ended up calling sales and they patched me through. Then, I spent about 53 minutes on hold before I even spoke to somebody.

Our Freon was all gone and the AC was leaking. I made a claim online with American Home Shield and called them as well. The person on the phone was helpful. He scheduled an appointment and when the tech was gonna come out. He told me a time and told me that someone will verify it with me and they did, and everything went well. Unfortunately, it was the hottest time of the week when we were having our heat wave and everybody there was going out so I was not first in line, but it was what it was. It took a day or two, but it was fine. The tech showed up at the time they were scheduled. He was in and out in a short period of time and fixed everything. Our AC's working fine. AHS did a great job, overall. I always recommend them to anyone getting a new home. I tell them that it’s important to have home insurance because an air conditioning going out will cost them several thousand dollars and $75 plus the premium a year is worth the cost.

A few months ago, there was an issue with the AC where the HVAC had a violet light. United Air Temp came to repair it. Recently, my tenant was complaining that he could smell gas, so I got the Washington Gas people to come and look at the AC and they said that because of whoever repaired it, there was a leak in the gas. I reached out to United Air Temp and American Home Shield, and they forced me to create a new service request and pay an additional service request fee. In my view as a consumer, if they made any mistake in their repair, they should have covered it at least for a year or some period. It was not a new issue that was happening. It was like the issue happened because of the service.

We called AHS on Wednesday to file a claim for our dishwasher. They said C&D Appliance will call us within 24 hours. That was fine and I understood. They have dispatchers. I’m a flight attendant and I’m not always home, my husband waited for C&D Appliance to call, but they didn’t even call my phone. Since AHS had given us the information of who it would be, when C&D Appliance didn’t call within 24 hours or so, my husband called. He told them about the claim, gave them his phone number and asked them to call him when they needed to schedule with us.

I had a great experience submitting my air conditioner claim to American Home Shield. I called it in and my interaction with their rep went great. AHS sent out a knowledgeable contractor and since then, everything is good. American Home Shield is a good company, reliable and has reasonable cost for good services. Also, it is better than the two previous warranty companies I had.

American Home Shield responded very quickly after I sent in my claim online. Our basement backed up and it was extremely easy to submit the claim. Aaron's Plumbing came out and the drain has been working perfectly since the repair. We've had Aaron's Plumbing out a few times before and they've been great every time.

The AC failed to function properly after a lightning and a storm. The technician that American Home Shield sent was very good and very knowledgeable, and he fixed the problem promptly. He came on time and did the work in about 45 minutes. The whole process was quite smooth and efficient, too. The AC is working fine now. This is the first service that I requested from American Home Shield and I am satisfied with it. I happen to have a home warranty program with another company, but that is not as good as this one. So, overall, I’m happy and I would recommend American Home Shield.

The fan quit working on the AC and without the fan, there wasn't any air conditioning. I submitted a claim to American Home Shield on the phone and the people there were nice and helpful. Then, the contractor came and they fixed that but three to four months went by and it started doing it again. I submitted a second claim online and the same company came back. They fixed it and also put a new motor in there, which the guy said it needed. I was happy with both experiences.

The AC stopped cooling because it was low on Freon. There was a leak in the condenser coil. So, I called in to submit a claim and American Home Shield dispatched Airtronics in 2 days. They were late when they came out and then they told me that they couldn't add Freon for me. They couldn't do anything to get me through the weekend and that I needed to call my own contractor. Then, their sales guy tried to sell me a whole brand new unit for $6,000. That's when I got a second opinion.

I highly recommend American Home Shield all the time. My dishwasher wouldn’t turn on so I submitted a claim online and it has been working fine since the repair. Plus the contractor knew what they were doing and was pleasant.

The plumber cut a hole in the wall to get to the pipe and then American Home Shield was supposed to send out a revival person. They couldn’t find one so they got us a $100 check which was fine but I still have a hole in my wall. Apparently, in all of San Antonio there is nobody that can fix the hole in the wall according to American Home Shield which I found a little bit crazy. So, the plumber experience with American Home Shield didn’t end so well. However, the locksmith experience was pleasant. When you move in within 24 hours, American Home Shield rekeys the locks for you and it took them just a few days to get the locksmith out. He was very friendly, professional and explained things to me. He was also punctual and he often told me what he was doing.

When the dishwasher wasn’t cleaning well I filed a claim online and AHS' website is very good. Submitting the claim was quick and easy. Moreover, the contractor responded right away. He went over the problem and we then realized that the water was hard. He was very informative. I thought the life of the machine was over and I needed to get a new one but he said everything was fine and he just had to do some things and it should be okay. I also needed to get a different detergent and then clean the dishwasher inside. It has been working better. AHS is handling things really well and I’m happy with it. I highly recommend them.

I called American Home Shield for the upstairs air conditioning that wasn't cooling and working properly. It was fine with the representative I spoke with and the contractor was very good. He was on time and gave me a very fast time to come over and diagnose it and it was the right diagnosis. He told me what the problem was and fixed the problem right there and it didn’t take that much time.

My AC had quit blowing out cold air and I had to use Total Air Care. They came in and put in a compressor. It was around three weeks before I got my new heat pump through All American Air out of Panama City. They were wonderful and they fixed it. They said that American Home Shield shouldn’t have to pay for the compressor that Total Air Care used. AHS paid $1500 for a compressor that went out that was not even two weeks old. So, I called and talked to AHS and they allowed me to authorize another vendor that I paid out of my pocket to come out just to look and see what was going on. I didn’t want Total Air Care coming back out because they ripped AHS off. AHS said the compressor should have never been put in there and that I needed a whole new heat pump. AHS authorized it and I got the pump, and everything is working great.

There was an issue with our AC's fan and I submitted a claim with American Home Shield over the phone. The reps have always been nice, but they told me that it would be two days for this and that, and it seemed like I was being shined on. Then it took four visits for the contractor to get the issue right. The tech replaced the capacitor, which was not the problem, then he tried something else. We were without an AC for the entire month. The issue is fixed now, but it could have been so much nicer. But we only had to pay the fee once, so that was decent.

The AC was not cooling so I called American Home Shield. It was fine with the rep, as it always is, and they got the contractor out the next day. When the contractor came out, they talked to me and the guy told me what was wrong. The AC was icing up and he had to change a part. It worked out fine. I’m in the process of trying to put my house on the market and if I sell this house, I will recommend AHS to the new buyer.

The light switch at the back of my home, right outside the door may have been shorted. I spoke with someone from AHS and she was understanding. She let me know what was covered and not covered. The contractors that AHS use get the job done and are very professional about it. The one I worked with provided good customer service. He explained as he went about doing the work and repaired the issue to my satisfaction. I'd recommend AHS to friends and family.

When the blower motor of the AC went out and it wasn’t circulating air, my wife filed a claim to AHS. It took two days to get the contractor out. We had an excellent interaction with them, but it took a week to get the part. I couldn't fault the contractor for it because it was a special order and it's a custom unit. As soon as he got the part, the contractor came out and fixed it. I was happy with the service. We were a little skeptical about renewing our warranty with AHS because we didn’t think we were gonna need it, but having that we used the warranty and it saved us a boatload of cash to have the AC fixed, we will be keeping AHS in the future.

I had a water leak right at the exterior wall of my house and I called American Home Shield. I asked the operator if it was covered in the warranty and she said that it was. An estimate came through and after that, a gentleman came to service. Then, he said to me that it was not warrantied. I called the office telling them it was a mistake from their side and that the charge should be removed. They said they were gonna retrieve the first phone call and let me know. Then, I got an email saying they were gonna process the payment. I was surprised they were charging me.

We had an issue with the air conditioning. There was airflow, but it wasn’t cold air. We filed an online claim with AHS the next day. We later called and the rep was very helpful. The process seemed straightforward. The tech from Climate Masters came on the fourth day. He was quick and helpful. Plus, he let us know what was going on. We were at home the whole weekend without cooling, but AHS said they called all the possible vendors and Climate Masters was the fastest available they could get.

Our AC wasn't cooling. I called American Home Shield and their reps did very well. The contractor came out the next day and he added Freon to the unit. And since the service, my AC has been working fine.

I'm very dissatisfied with American Home Shield. They sent me 20 plumbers to fix my spigot water faucet and none of them is worth anything. None of them fixed anything. I had to go online and order stuff because they couldn't get them. They came back out to put them in and they charged me another price. But then they messed up the installation. They put the pipes too short. I could do better work than what they did. They also sent GasPro for the stove but they didn't know how to fix a stove. Another company came out and they told me that there was nothing wrong with the stove. AHS gave me my money back for it.

I bought this house last year with Old Republic as the warranty company and when it was time to renew, I got on the internet to see who was top rated. American Home Shield seemed to be the number one company so I went with them. I filed a claim with AHS as the AC wouldn’t come on at all. It was 90 degrees outside and I thought I was gonna die. Everything went fine with the claim. AHS was great and the only thing was that the technician was late. But he had an issue with the consumer that he was working with prior to me so I could understand that. He was also very nice and he got right on it. My daughter got a new house and she needs to have this protection as well. You’ll never know when something would go out.

I called American Home Shield for a plumbing issue on June 1st and it took a really long time for the technician to contact me to the point that I made a complaint. I gave the second technician almost three days to contact me and they didn’t respond at all to my phone calls or my text messages. I called AHS and implored them to find another technician in the area and even told them the zip code that is nearby that may not seem like it was in my area. I may be closer to that zip code than the area that they have been reaching out to.

American Home Shield's claim process was good and very easy. Their contractor was good too. He explained the information and got there on a timely fashion. Overall, my experience with American Home Shield has been good. I would recommend them.

My air conditioner seemed to not be running cold enough and it just stayed on all day. I wanted to have a contractor come out because our units are original to the house. The house was built in ’89. I submitted a claim online through American Home Shield's website. It’s really super easy. Just log-in, select what issue is and click submit. You can even give your credit card information if they’re gonna send somebody out and it auto charges your card which is nice.

We previously had an account with American Home Shield when we were in our house in California and we had them for eight years. This is our second time and we’ve been with them for two years. We have continued doing business with AHS for the familiarity of it and the coverages. However, it is more expensive for us in Florida for some reason and the contract is about $200 than when we were in California.

I call American Home Shield to submit claims and Ship Hero Appliance Repair recently came out for a microwave issue. We ended up having to replace it and everything has been working fine ever since. The contractors were friendly and professional. We have recommended American Home Shield to other people and they have purchased the service.

Contacted American Home Shield (AHS) on June 30, 2018 for a non-working AC unit. As of today, August 11, 2018 it is still not fixed. Three companies have been sent out. None seemed very good at communication so each time I had to call for assistance and follow-up with AHS. Tried calling a few of the vendors a few times but none of them really gave me the time of day. Most times on hold for far too long when trying to reach AHS. One time they said I could leave my number and I would get a callback. Call back happened within minutes only to find myself on hold for over 20 minutes!

I have paid monthly premiums for 1 year. Recently filed first claim for leaking faucet that was worn due to normal use. They sent over a plumber who spent not even 5 minutes looking at faucet. Then went on to file a report saying it was leaking due to misuse, which was not the case. I was charged 75$. They denied the claim. The contract says they will fix due to normal wear and tear. They failed to live up to their contract. I believe they have dishonest shady standard of practice.

We purchased a house in Rocklin, CA in June 2018. We got the AHS warranty thru the seller of the house. The AC unit started acting up… not cooling down the house from early July. Contacted AHS and they sent the first tech to check out the unit. The tech added 1.5 lb Freon and left quickly and said the system is fixed. He didn't even stay to see if this would help to solve the problem or not. Since, the problem was not solved, we called again and another tech came a few days later (hard to make an appointment for the next 48 to 72 hours as most of these contracted companies with AHS are busy due the extreme hot temperature +100 degree in Rocklin) and just replace the thermostat batteries and left quickly similar to the first one.

Requested service for A/C on July 21, 2018. Service company AAA All Brands showed up and determined that the compressor needed to be replaced. He would order part and it should be in 5 to 7 business days. After 2 weeks of calling AHS and All brands and installer showed up who admitted that he never installed a compressor before, fund that the part that was ordered was incorrect! I called AHS and told them the situation and they told me that someone will get back to me, NEVER Happened.

Stay CLEAR!!! You will be responsible to pay all costs EVEN if the appliance could not be fixed. It’s in their contract. I thought I was going to save money on repairs by using American Home Shield but that’s not what happened. I signed a contract with American Home Shield (AHS) in May. Shortly after I signed the contract my AC broke. I called them, they sent a tech out, I paid a $100 service fee. The company that came out was incompetent. They did not investigate the issue and decided to replace parts. Over the course of 2 months I was on and off without AC. The company kept coming out but the AC kept going out.

After paying $600 for the initial warranty with American Home Shield, and $150 for two separate technician visits, we are still dealing with a broken, unusable dishwasher and a broken toilet. We’ve had three technician visits for the dishwasher, none of which fixed the problem. American Home Shield had to be hounded for a month by this technician for the needed parts. They have now reassigned the dishwasher to a new service provider, which has yet to answer our calls or make an appointment. American home Shield did not approve the plumbers request to fix our toilet which does not properly flush. After $750 of fees, my wife and I regret purchasing this warranty. We would have been better off simply using that money to purchase a new dishwasher and a new toilet.

I had the most terrible experience with this company. I have been with them since 2011 and recently had issues with my AC. It happens that another customer in Houston has my same exact name and somehow, they felt we were trying to defraud them when I tried to file a claim last week. Apparently there had been a mix up somehow in our addresses and she was getting my orders and I was getting hers. I called them multiple times to alert them as to the wrong address and phone no on my contract but it fell on deaf ears.

I’d submitted A/C repair request and they assigned 2 contractor and none of them called me to schedule an appointment. Then I called customer service which put me on hold for 30 min then told me that contractors are not receiving their call so put me in hold again for another 30 min. I already wasted 1 week while waiting for contractors to show up but I was always getting assigned new contractor. ** you guys. This is not the way to do business... in the end I spent hot summer without A/C repaired.

After waiting 2 weeks for a contractor to install a dryer heating element, the contractor set a time of 12:30-4:30 today for the repair. My wife came home to be here. She found a card in the door! He had already been here! He came before the appointed time! I did receive a phone call in the early morning from a number that I called back. NO ANSWER and NO MESSAGES from that number. I called the number on the business card of the contractor: OUT OF SERVICE. I researched the company name to find no less than 7 different phone numbers!!! None of which worked or were answered, including one that matched the morning call. I called the Customer Service number for AHS. Absolutely NO HELP. They argued that the vendor had not received the heating element to install.

I wasn’t very happy with the contractor Dylan. They came and made statements to American Home Shield that were untrue, so I ended up asking for a recall. But AHS listened to my needs and they were fantastic. I’ve been with them for about 15 years and when I have a problem, they respond quickly and get it done.

The microwave and the refrigerator were at the water line and when American Home Shield sent out a technician, I waited a week and a half for them to come out. Previously, when I had an appliance fixed, they would fix it when they come out. This man was incompetent and rude and I told him that I didn’t want him in my home, and to send a different technician. He canceled the whole thing. I waited and waited. I had to call AHS and go through the whole process for somebody else to come out. They came out within a day and they fixed one immediately, and for the other, I had to wait a few days for the part to arrive. That was a good experience, although I spent about five hours on the phone with the American Home Shield reps. They were supposed to refund me the $100, which they have not, and I just checked my email yesterday and it’s showing that I owe them $100, which they already debited my account for.

I've had a very good experience with American Home Shield. We had a call for plumbing last time and I was satisfied with the service. We had a leak in the tap in the kitchen faucet and I submitted the claim online. A tech came out after five to six days of wait, and he was good service-wise and work-wise. He had to replace a part inside that tap and everything worked out pretty good. I've been using American Home Shield's service for more than three years and I'm happy with it.

I called American Home Shield to file a claim for the dishwasher and their reps were very nice. The people from Miller Appliance who came out were also very nice. Furthermore, they arrived on time. The other guy who came couldn’t figure out the problem but he took his time and figured it out eventually. Since then, everything has been good.

The spring on the top of the garage door broke completely. We phoned in the claim to American Home Shield and a contractor got a hold of us right away the same day and made an appointment. He was really nice and got the repair done really fast. It was a great experience. We've been covered with American Home Shield for almost 9 years now and we never had a problem with them. They send someone out right away or the contractors call us right away to make an appointment and then come out.

American Home Shield has a good type of crew. The van was nice and it had a nice logo on it. It was not an old, beat-up van. The guys were also clean-cut and in uniform. They were nice. The AC wasn't blowing and they put a new capacitor in and changed some settings on the heat pump inside the house. The AC worked great at first but then it quit working again. There was a sticky float on the condensation pump so we ran some vinegar through it and we haven’t had any problems since. Our experience with American Home Shield has been good. The warranty was included in our purchase when we bought the home so thank God for that.

The first and only time that we’ve used American Home Shield’s service was when the clothes washer and dishwasher took a crap at the same time. We filed the claim over the phone and the claims process went smoothly and well. The contractor that was sent out was awesome and we had great interactions. The appliances have been working perfectly since the repair. We were coming towards the end of the term of our contract with AHS and we were on the fence on whether or not we were gonna keep our warranty, but we had a positive experience with them and we ended up keeping it. AHS worked exactly as they were supposed to and they did exactly what we wanted them to do.

When I bought my house, the lady that sold it to me already had another company in place and it was just a whole different experience. It was a hassle, they didn’t care, and the people they sent didn’t know what they were doing. I had American Home Shield at my other home and I never had any problems whenever I’ve used them so I went with them. I usually submit my claims over the phone and it was good interacting with their reps.

There was a leak on the main waste drain from the kitchen and the bathroom, and the technician AHS sent didn’t show up till five days later after I called. Because I put claim in on a Friday and then they weren’t open on the weekend they didn’t get out there till Wednesday. When they came I told them a couple of things to look at and I showed them the leaking things that I had on the list.

When we called American Home Shield to inquire about getting the service from them, they picked up their phones quickly and were phenomenal. But when it came to a claim, the wait time was horrible. So it was very deceptive. I would be on hold for over an hour. It was ridiculous. I even had to do it multiple times so the wait time was way too long.

The online process when I submitted the claim for the microwave, dryer, washer, and dishwasher was easy. I contacted the contractor, BJ Home Appliance, two days later and the contractor set up a time. The contractor was very good and had to make multiple trips. On one appliance, he had ordered the parts and had to come back later. He was pretty quick on that. The appliances are performing good now.

An American Home Shield representative called, confirmed and set up the appointment after I submitted a claim online for the garbage disposal that was leaking. Our interactions were all positive. The contractor who came was very professional and not invasive. He was in and out, very quick, and clean. He told me what the problem was and then replaced the garbage disposal, which was what I wanted. American Home Shield does a good job and I would recommend them.

I was very impressed with the contractor that American Home Shield sent out to fix my air conditioner. The contractor told me that he was gonna come the following day, but he went the same day that I called to file a claim. He fixed the problem and I was very, very happy because the temperature was extremely hot and it got to 118. The only thing though is that it took a long time to get a representative. American Home Shield should improve on that or they should hire more people.

The dishwasher at my rental property stopped working. We then submitted a claim online to American Home Shield. They sent out a repair person who determined that the dishwasher needs a part that they are no longer making. I checked on the status of my claim and it's under review, which I expect that to be that they're gonna end up having to replace the dishwasher.

One of my AC systems was not working for a while. I turned it off for a few hours and turned it back on and it seemed to be working. But I called American Home Shield and submitting the claim was a very easy process. They sent a technician to find out why the unit is doing that. The guy who came out checked the Freon or Puron pressure in all the systems and realized that the radiator or condenser was covered with some sort of buildup from cottonwood trees. He cleaned all of that and it took care of the issue.

I put the filter in my AC and there was water that was dripping down from there. I called in a claim with AHS and the technician found out that it was the condensation drain. Most of the time when I called AHS, I had a lot of progress with their reps and I didn't have any problem. They took care of my needs, listened, and did everything they had to do. I was satisfied. I've also had really good contractors coming out who were very knowledgeable about what they were doing and very professional at it. They did really good work as well. Overall, I was very pleased with all the service I received from American Home Shield.

I submitted a claim with American Home Shield when the AC wasn't blowing and it was a piece of cake. Apparently, the AC froze up. It took two days for a contractor to get to our place and he was professional. He was a very good guy and he knew what he was doing. I had a great experience with AHS and everything was good.

My A/C went bad. I submitted a claim to AHS online and I had to wait for four days until the A/C people came to see what was the problem. There were no people to come to on the weekends and I had to stay in a hotel room. The coil has a dripping leak and I had to change it and the coil was $400 which they covered. But the Freon was $800 at $80 a pound and AHS covered $10 a pound for me. Then, the issue was bad again. I called AHS and the people they assigned never showed up. So, I brought a company from outside to fix it and I paid out of my pocket.

My AC stopped cooling and it was really hot in here. I called American Home Shield to submit a claim and their customer service was really good. The contractor they sent out was great as well. They did their job and left. Since then, my AC has been working 100%.

I have multiple properties with American Home Shield. Their customer service rep has been good whenever I file a claim over the phone. However, I don’t like that I have to hold a minimum of 30 minutes before I get assistance. Then, they do the basic thing and ask me what’s wrong. They email me the person's name and the telephone number so I can make appointments. AHS sends out good contractors but I wasn’t happy with Triple S Plumbing. They came to two of my properties the last month and I had two incidents in both different properties which were the same, so it made me feel that there was something going on. I felt that they wanted to make their own money. Their diagnosis was in a way where American Home Shield would not cover the claim and then they gave me an estimate of what the cost was gonna be so I can get the work done from them. I ended up paying them out of my pocket to have the plumbing issue fixed.

I’ve had American Home Shield's contractors come twice. One for the refrigerator and one for the water heater. The most recent claim I had with AHS, which I submitted online, was for a leak under my sink. The guy that came out was very friendly. He immediately identified what the problem was, had to go out and get some parts, and immediately fixed it. I’ve checked it a few times and I haven’t seen a leak again. So far, I have been pleased with American Home Shield and I would recommend them.

The refrigerator was leaking and it wasn’t getting cold. There was also a bulb inside the refrigerator which I felt was wet at the top. I submitted a claim with AHS and Daryl’s Appliance Service came out. Their tech pulled out and looked at the refrigerator. Then he told me that it was old and that it would cost more to wait for and get the parts instead of replacing it. In the end, I purchased a refrigerator and AHS is supposed to do a reimbursement. The refrigerator was delivered on Saturday and I submitted my receipt to American Home Shield by fax and email.

I have two houses under American Home Shield. The contractors they send do a good job and get all the details. One time, they fixed my washing machine so I was very happy. The last issue we had was for a pool motor and Lucas Appliance came for it. They found the switch but there was no problem with it so they didn’t change it.

We had a problem with our refrigerator. The ice maker wasn't making ice. So, my husband called American Home Shield. The techs came out, worked on the ice maker and they had to get a part for it. They were professional and friendly and AHS should use those people again. Our overall experience with AHS was excellent.

I recently made a plumbing claim and I had an issue with that because I called AHS and the techs came out to do the job. I owed 75 for that, but then a couple of days later I had to call back because my floor water was not coming out like it was previously. The man that came back wasn't even here for three minutes as he seemed to had just forgotten to do something. However, AHS took another $75 out of my account and I was really pissed. I didn't appreciate that at all. A callback should be free if it was within the time, and it wasn't even seven or eight days late that I called back. So, I stopped autopay. I've been with American Home Shield for some years now and this is the first time I ever had any incident. I've been happy with them overall.

My oven's illumination stopped working and I couldn’t see what the temperature was. I called American Home Shield and a week later, Joe’s Appliances came and they were able to fix it. Anybody that has ever came from AHS has had good professionalism and I’m satisfied, but I got a claim right now that has been a little difficult. My AC was not working well and I paid $55 for Freon and I didn’t know that was something they had to do. It was disappointing that I gotta pay for Freon and it still didn’t work. The technician who initially looked at it didn’t report to American Home Shield the actual issue I was having. He said that everything was reading out fine but he didn’t follow it up. When the temperature was set for 72, it was only really reaching 76. So, right now, I have a window AC in my house to get the thermostat a little closer to a comfortable level. With the window unit, it’s only getting to about 74.

I had an AC issue in Mansfield and American Home Shield couldn't find anybody. It was during the Fourth of July week and the company, which was YMC Heating & Air, didn't get here until the 10th. It was a long time. YMC called me and set up an appointment and I gave them the tenant's number to also coordinate through them. I always tell the company to not discuss things with tenants and to call me and tell me what's going on but for some reason, YMC didn't call me.

I phoned American Home Shield to file a claim for my water heater that blew up. At that particular moment, I was not knee deep in water, but it was a mess and it was a relief to know that I had American Home Shield. I was happy to get a person the next day. They were perfect and my heater has been so far, so good. Don’t hesitate to go with American Home Shield.

A wire had broken inside the AC unit and it was low on refrigerant also. Submitting the claim to AHS over the phone went well. The contractor did an excellent job and I appreciated everything they did. They also responded very quickly. They were professional and their speed of service in taking care of the problem was excellent. It was an after-hours call when I called it in, and they took care of me the very next morning. Everything seems to be working fine since the repair. However, I was disappointed with the Freon reimbursement. AHS is now only reimbursing $10 per pound of Freon, and in prior lifetimes of American Home Shield, when I’ve had service calls, Freon has always been covered, unless they’re not standard Freon. Other than that, AHS provides pretty good service and I’ve been happy with their service.

I had an air conditioning claim with American Home Shield and when I filed that online, the site was great. My situation was a little difficult though. After one person came, another person came and that one wouldn't do anything. So I had to deal with several different contractors. It probably took a week but when the right person finally came, the repair didn't take long. He was good too. The water used to leaking into our bathroom and no water is coming through our ceiling now. Home warranties are what they are though. They are not gonna cover everything but that's why people have a bad taste in their mouths.

I called my claim in with AHS on a Wednesday and Miller Plumbing came out on Monday and installed the garbage disposal. I’ve had Miller out here before and I like their guys. They’re friendly and quick with what they do. Plus, they’ll answer any questions that I might have. I’ve dealt with AHS many times over the years and I’m glad for their service. I will not be without it.

I went online to file a claim with AHS for the washer and dryer and the experience was fine. It usually takes four days for someone to come out and though I'd want it to be quicker, the contractors were nice people.

It has been 3 weeks and still no washing machine. Repairman came out after waiting 1 week, looked at washer said he had to order parts, came 2nd week said he ordered wrong parts, now going on 3rd week and parts not in yet! Getting frustrated I could have called my own repair guy and have washer fixed by now!!!

AC went out on my property three weeks ago. American Home Shield contracted with AZ Plumbing and Air for in West Palm for the service call. A quick google search rates this company 1 of 5 stars with terrible reviews. They came out on a Thurs and said they would not be able to fix the issue until Monday. Due to this I was forced to put the tenant up in a hotel over the weekend. Well less than 2 weeks after the "fix" the unit has stopped working again. Another call to American Home Shield on Thurs and I've been told the service provider cannot make it out until Monday to examine (keep in mind it's nearly 90 degrees).

I had a problem when a pipe broke in my basement on a Friday night and they told their contractor it wasn't emergency. To make a long story short after I reported them to BBB bureau they will not renew my contract. I don't abuse it, I make my payment on time. I called sales and she couldn't explain why. All she said is their underwriter and law dept decides who to renew and who not to renew. So because I called them out on something they did wrong they cancel my contract. No explanation.

American Home Shield is worth the investment. My air conditioning unit stopped working recently and I called them out, and the rep was fine. The tech was very professional and fixed the unit correctly the first time. He saved me some money because I had an independent person come out first before I called the warranty person.

American Home Shield has always been very good, competent and professional. They are an excellent company to do business with. When my air conditioning wasn't working, I filed the claim over the phone and the reps were fine. The repairman who came out was very good and professional. He checked things out, got the AC going and everything was fine.

Each time I ask for a service, it's so many days later that a schedule is given. That doesn't really do anything for me. When my refrigerator broke, American Home Shield gave me a 10-day window. But you can't live without a refrigerator for 10 days. I had to get a new refrigerator. Another issue is that the contractors don't really care. They can keep coming to fix stuff temporarily. It's not like when you pay them that they really try to fix it. My AC broke in the beginning of July and the window I was given was three days. I managed to survive because I have another AC in one bedroom. But the contractor came to fix the AC three times. They stayed for 10 minutes and it didn't work. So I called again on a Friday and AHS gave me a date of Wednesday for the contractor to come fix the AC for the fourth time in one month.

We have two AC units and the upstairs one was not cooling down. We submitted the claim American Home Shield online via their webpage. I tried calling, but I can't get through. There was a long wait time, so I just did the online. This is the third time I've had to call them regarding the AC units and each time was via the internet. The contractors came out. The capacitor blew up, so they had to replace it. It was what we were told and it was a quick fix. All the contractors were great, very knowledgeable, and helpful.

I would never use American Home Shield again. They are horrible. When my entire HVAC system went out, they first sent somebody who told us we needed to replace the whole system. The following week, we called American Home Shield three times and, finally, they believed that we couldn't get a hold of the contractor. They tried to get a hold of them as well but they couldn't. Another week had gone by. It’s the beginning of July and we're in a heatwave. The rep at AHS said they're gonna drop the contractor and then send somebody else out.

I’ve called AHS about three different problems. One was a leak in the wall. We’re in a very rural location and it took them a little while, four days specifically, to find a plumber. I just took care of the leak up until that point. When they came out, they fixed it. Then I called them one time with an air conditioning unit that was not cooling and they charged it with Freon. Unfortunately, it’s an older unit so the Freon cost me considerable bit. I paid the $100 plus another $120 to get some Freon. Then I had another AC unit that caused a problem and that took a while. I was without my second air conditioner for nine weeks, during the hottest period in Alabama. It also has multiple problems. First the coil was bad and they ordered a coil unit. When they finally came in to replace it and they took the coil out, the heat exchanger was damaged so they had to replace the entire unit.

The main drain was backing up into the lower level bathroom and laundry room. I called it in with American Home Shield and they sent a guy out who snaked it and got it cleared. It was a clog in the main drain away from the house. While he was here, there was a problem with the toilet leaking and he fixed that too and did a good job with it. Every time I've ever dealt with AHS, they have been professional. Right away within 5-10 minutes after I got off the phone, I got the work order. They text me with all the information and the information of the contractor that would be coming out. Then that the contractor would be contacting me in a certain amount of time.

I wanted to get the locks changed in the house that I had just moved in to. I submitted a claim online to American Home Shield and I heard back within the time that they said they would. The tech called me up and was flexible with when she could come out with my schedule. The service was great and very professional.

My air conditioning wasn't getting cold. It had a lot of condensation and the pipe was frozen. I called the claim in with AHS and they sent out a tech from Superior Energy. He was great and efficient. He handled the problem, took pictures, and showed me what was going on. He made sure I was understanding what he saw and showed me the frozen pipe. I would’ve never saw that because it was outside and he had to open up something to show me. He also wound up putting Freon in there and I needed it for two units. However, I thought the service call took care of the price of the Freon, but it turned out that I would only get $10 per unit and I would have to pay the rest. I had a credit, so that part didn’t bother me. But I still had to come out my pocket with $100 something.

I submit my American Home Shield claims online and for the most part, the site is fine but I don’t like that I can't add anything to the status of any request. A service that I had about 10 months ago was a complete disaster and American Home Shield’s backend failed. I called for a dishwasher repair. Then, somebody called, scheduled an appointment, came out, took a look at the dishwasher, did whatever he could do then but he had to order a part and he was gonna come back later to install it. A few weeks had gone by and finally, the part was back ordered. Then the company that originally came out to my house had dispatched all of their own repair people to some job in another state and they were shutting their office down for about three months. So, they had to farm out the job to another company.

I’ve always had warranties but I didn’t like what have had for a few years so I looked around to see what else there was around online. I did a bunch of comparisons and then, I decided to go with American Home Shield even though they were not the valued price offered in the market. They're larger and they would have a big enough network of repair affiliates that they can handle anything really quickly. I went online, indicated what I needed, then Home Shield connected me up with the repair people right away who then came out and fixed my washing machine. But they had to come a few times. They had to get parts and brush things, and it was another people they needed to replace after they came back out and fixed the part. The guy realized there were more faulty parts but they came and did it.

I filed a claim online for my refrigerator, so I didn't have to wait on the phone. It was easy to do and it went quickly. Within one day, American Home Shield had the technician come out and he was really professional. He did the job real quickly and he showed me how to fix it myself because it was a defrosting issue.

My sink kept backing up and I could not get it to drain at all. I called AHS and they sent a plumbing company out. The tech said that they couldn't do anything because there was plastic piping where the disposal was. That's a rule of AHS which is peculiar because other places don't have that rule. I called them back and said I wanted somebody out here that could do something. They sent another plumber out, AMPM, and the tech was very nice. He put a snake in the sink and it drained, and it seemed to be okay.

My air conditioner unit stopped working so I submitted a claim to American Home Shield. I did it over the phone and it was somewhat easy to do. However, it did not readily present itself to speak to a live representative. It would be better to talk to a real live person instead of going through an automated system. I would be able to get it through a lot quicker. Nevertheless, everything was perfect. The guy who came out addressed the problem. The first guy came in and out and said he needed to do a new unit. He also told me the amount if I wanted him to do the entire unit. I said yes and he said he would come out in two days and he did it.

Submitting the claim with American Home Shield was pretty easy. Also, AHS got Protect-Air out here for my AC right away. The contractor explained what the problem was, told me several solutions to fix it and then let me make my choice.

The faucet that's attached to the shower head and the tube that connects the water to the head broke. Also, the hot water knob on my sink wouldn’t turn off completely, so there’s a constant drip. I filed a claim with American Home Shield over the phone because I have to always request for them to connect me with a company that does weekend visits or after 4:00 o’clock visits. The contractor that they sent this time knew what he was doing. He got the sink with the hot water portion of it cleaned and got that done quickly. Then he had to reschedule to come out to fix the one in the shower but he did it quickly too and now everything is good.

My experience with American Home Shield was wonderful. We had an AC issue, but before I called American Home Shield, I had contacted somebody else and they came. They cleaned up my AC and they told me that I didn't have enough Freon. We could have called them back and do $100 of Freon in there, but we said that we have American Home Shield so we called them.

We've had a good experience submitting claims with AHS. We usually do it online and their website is easy to navigate. When the ice cube maker stopped working and we filed a claim, the contractor was out here in a day or two. Then they ordered a part, came back promptly and replaced it. The refrigerator has been good ever since. We also had to have the furnace with a bad switch fixed in April. The contractor came out that same day and fixed it so we had heat. And then for the garage door, the wires were frayed in the wall. The garage door company came out the next day and fixed it.

I've had two homes covered by American Home Shield -- one in Pennsylvania and one here. When my refrigerators drained water into an evaporation pan and the drainage tube was blocked, I called them. The contractor they sent changed the water filter, gave it a thorough checkout and left. They were very efficient and professional.

My air handler is under the house and it’s vibrating the floor. It’s not so bad but it needs to be fixed. I filed a claim for it with American Home Shield online and the website was good. However, the first contractor that they sent told me that he was too old to crawl under the house, which I was pissed off about because I took off work. Then he had to transfer the ticket to another company and they told me that I had to get a new access door on the side of my house. So, it never got resolved. My friend’s dad, who’s a retired HVAC, came out and he said that there was no reason that the contractor couldn’t fix it like it was and that I didn’t need to get an access door for them to repair what was needed to be repaired.

The AC stopped cooling. I submitted a claim online and the contractor that AHS sent out said that there was a leak in the line. The first guy said that he thought it was on the wall but didn’t say exactly where it was, so I couldn’t get anybody else to come out to repair it. I called American Home Shield back and they sent the guys out who did a nitrogen pressure test on it but it wasn't accurate. They then said that the condenser unit needed to be replaced because the leak was in the condenser. The contractor was speedy but they weren’t super thorough. They wanted to replace the whole unit, so I contacted somebody else, have them come out and double-check everything, and they found the leak exactly where it was. We were able to repair it for way cheaper than replacing the outside unit, even cheaper than the claim price. The claim would have paid out $1,500, but I still would have had to pay about $280.

I filed a claim with American Home Shield for the dishwasher. There was a horrible smell that I could not get cleaned out. So, I called them and they let me know who was gonna be the provider and when that individual was gonna be showing up. The person who did the work then called me and let me know when he would be coming out. So, he kept me informed as far as his schedules so it would work out for our schedule, too. When he came out, he took the dishwasher apart and he had to vacuum out all the nasty stuff that was in there. He did a very good job. He's very professional, too. We've been happy and the dishwasher has been smelling 100 times better since then. My Realtor purchased the American Home Shield warranty for us. So, it was a wonderful gift from her. I would also encourage others to go for American Home Shield.

I had a plumbing issue and American Home Shield sent Kennedy Plumbing out. The water heater started leaking from the top and wouldn’t stop. I got on the website and I followed the steps that AHS had which were easy and then Kennedy Plumbing contacted me an hour later and set up an appointment. It took two days for someone to come out. He was a nice guy and we had a good interaction. He checked to make sure the water heater wasn’t fixable and once that happened, we had to order a water heater which took a couple of days and then they came in and installed it.

We had a problem with the hot water heater so we submitted a claim to AHS over the phone. They recommended that we had somebody come in and look at the water damage. When the contractor called, he said I was the elderly couple and I never thought of myself as elderly. I’m in my 60s and my husband’s 65 and he shouldn’t use words with elderly. But the service provided by the contractor was good and he came like five minutes to fix it.

The dishwasher stayed on a cycle and it flooded my kitchen. The contractor wrote in his report that the dishwasher should be replaced but they decided to just bring some parts. In the meantime, the people who came to mitigate my floor problem with water took it out on the patio because they had to find out what was behind there. I then decided not to fix my dishwasher and decided to get a new one instead. However, I couldn't put the dishwasher in until I get all of my floors back.

My range went out and American Home Shield sent Sears out and they were great. They completely replaced the range.

It was 90 degrees out and the air conditioning stopped blowing cold air. I called the American Home Shield number to file a claim. Thereafter, they called back and told me that the claim had been submitted. Then the contractor got a hold of us but they were really delayed in coming here. I called back and AHS assigned another contractor quickly. The second contractor responded quickly and came out the next day. They were very pleasant and they did the work very well.

We had American Home Shield at our old property and we have them too in this house for a year now. Our breaker went out and when it came on again, one of the room lights never came back on. We called and filed a claim with AHS. The rep I spoke with was helpful and pleasant. A guy came out the day after that and started to work but one of the parts he needed wasn't available so he scheduled to come back another day to finish. Everything was done within like a week's time.

When I filed a claim to American Home Shield for a leaking garbage disposal that made a lot of noise, I did it online. The claims process was easy. They emailed me who the contractor would be and then I got a call within a day. The contractor was excellent. They told me I needed a new garbage disposal and they went and picked it up. Then, they brought it back and put it on the same day. Everything went great.

The microwave oven door handle wasn’t working correctly, so the door wouldn’t close. I submitted the claim with American Home Shield through the internet and it was easy. The man who came out was very nice, cordial, and confident. He did the job and got it working quickly.

The AC's condenser wasn’t turning on and it turned out to be a capacitor. I normally just go to the AHS website to request service. The last time I had an AC issue, it was with a different company and they seemed confident. The tech hung out for a minute to make sure everything was working okay and I had another problem caused by airflow that was resolved by replacing my filter. Usually, the techs run away fast when they’re done. Other than that, I pay a $100 every time and it’s the same people I get, so I don’t have to pay for really expensive repairs out of pocket. I’m satisfied with AHS.

We've had American Home Shield for one year. I requested the warranty as part of the closing package when I purchased the condo and my son lives there. He had a recent claim and it was quite a lengthy service call. He told me they were trying to duplicate the symptoms of when the thermostat was blowing off hot air and they finally did. They replaced the thermostat and the unit hasn't gone into heating since then. AHS honors the warranty. When the first service call did not solve the problem, they honored that labor warranty and sent a receipt service callback at no charge.

The compressor in my air conditioning unit stopped. When I asked AHS for a service technician, they asked me which one I wanted to use which was great. But as a new person into the program, I had no idea who was available in my area. I ended up picking someone too far out and it didn't make a lot of sense to me. I would have liked that AHS told me a list of companies that were available. Since the contractor was too far out, he didn't work out. So, I called another one and I loved them. They were a little far out but they did the job. The contact with their service department and employees was great too. It took them two visits and they had to replace a part of the compressor. Since then, the AC has been working great. I'll keep that contractor on my book for the future as they are a dream company if they are doing it on a continued basis. Overall, it was a good service with AHS.

My water heater burst just after I got back from vacation. I called my warranty company to have it replaced. They assigned me a contractor to come out and assess the problem. They gave him 24 hours to call me or get in touch with me. I finally got ahold of him 4 days later and he was supposed to come out and check out my water heater according to my home warranty program. He never showed up and my home warranty program told me that they were going to have to try and find me another contractor and it was going to be a couple more days.

AHS had someone come out to look at our oven. The tech said it needed a new control panel. We never heard anything else. I followed up and was told by the appliance repair company that my claim was rejected. I called AHS since they never informed me of anything and was told my claim was not rejected and they never heard back from the appliance company. They sent the appliance company back out to look at a thing that was already diagnosed. I had to take off work for a second time to accommodate this. THEN they went ahead and rejected my claim. Only they called and said it was already rejected previously BEFORE the guy came out the second time (directly contradicting what they said last time).

POTENTIAL CUSTOMERS BEWARE - FRAUDULENT COMPANY THAT ABUSES THE HOME WARRANTY SYSTEM AND RIPS OFF CUSTOMERS. This company needs to be put out of business for their fraudulent activity and abuse of the home warranty program. Two month ago opened a AC Service Claim due to air not blowing cold. AHS contracted with a AC Repair company AC Repair Company #1 Reference #: ** on 06/11/18 (3 weeks later AHS no longer was associated with AC Repair Company #1) to fix the issue. The AC Repair Company #1 identified leak in line, however was instructed by AHS to take the "Cheap solution to attempt to fix problem". They proceeding based on AHS direction. Three weeks later air in home blowing warm air again because the leak was not fixed.

I have been dealing with (AHS) since May 2018. This is when I first reported my unit was not cooling. I paid the service fee they requested me to pay and a few days later D&D Plumbing from Texarkana, TX was sent out to fix my unit. They came to the conclusion that the unit needed to be replaced so they ordered the unit and it took about a week for it to come in so after that they installed the unit but ever since they installed the unit I have had nothing but problems with it not cooling. I called AHS to let them know the unit was not cooling and they called D&D Plumbing to let them know the unit was not cooling and after several days D&D called to let me know what day and time they would be coming out to look at the unit so I took off work so I could be home and of course they didn't come so that was one of many work days I missed waiting on this horrible company.

I obtained a Home Warranty for the sole purpose of covering repairs on major appliances. Unfortunately, my air conditioning went out over two weeks ago. I put in a service request on July 25th. The first technician came out on that following Sunday. He stated that it was in need of a new coil and drip pan. However, I needed to expand my closet and I would need to pay that cost. This did not make sense to me since my closet is larger than most other homes. I tried for two days to get a hold of the contractor.

My old washing machine had a water leak. I set up a service appointment with AHS and the repairman came a couple of days later. He said it would be over $200 to fix the machine. AHS suggested a replacement instead. They gave me a choice of 2 GE machines and I chose Model #GTW490HCJ4WS. The machine was delivered and installed on 4-30-18. When I washed a few loads of clothes it would vibrate and move. The thumping with the spin did not sound normal so I called AHS to find out what to do.

This company sucks. My AC is broken, it’s now August, has been broke since late June. They want to repair the coil on a 20 yr old unit that takes fluid that is outlawed so I would have to pay 1300 out of my pocket. I have a neighbor that does HVAC he said he could replace the whole unit for 1500 to 2000. (That’s the cost of the repair.) But AHS will not cash me out UNLESS I pay 10,000 to their contractor for a new one and I would have to wait 30 day after it’s installed to see if they give me $900 toward the replacement. What a joke. Just keep in mind they are for profit business, and when it comes down to being there for you, they are not. But they will gladly take your money.

If I could give a minus rating it would be -5 stars. Go to their website and try to find a place where you can communicate to the company. A complaint in writing about one of their vendors... "exactly". You will not find one because they don't want to hear them most likely. Then try calling their customer service, and ask for a supervisor or ask where you can write a complaint to about their vendor they sent to your home, "exactly" nobody to talk to and if you ask they say it will take 24-48 hours before anybody calls you back. Ask the customer service rep you talk to on the phone about how you can make a complaint and they direct you to the AHS website but is unable to tell you where on the website to do that. And there isn't actually a place on their website anyway.

We've had AHS for years and we've always had good service with them taking care of stuff when we had things happen. They have always been professional. We've had issues with some of the contractors that they've sent out, but they've rectified those real quick. Instead of having to pay out-of-pocket for the covered items, it's a lot cheaper for them to pay the service call and have them pay the rest. We have a plumbing leak that hasn't been fixed yet, and AHS finally found a plumber that has ordered parts that they need to fix it. Overall we're pleased with the service that we've had with American Home Shield. This one is just taking a little bit longer to do because of the extent of trying to find the leak in the slab.

On the day before I got off from work, the AC was coming on but it wasn’t blowing cold air through. I got a hold of American Home Shield’s claims department and I explained to the rep that my wife is seven months pregnant and she was irritated. AHS had a good team that took care of the claim in a very timely manner. They sent out Coaches HVAC to my house the next day and the contractors were very professional. They talked to me when they came back down from the roof and told me what was going on. They tried to troubleshoot it and did everything they could. The coolant and everything inside of the AC needed to be replaced, and they got everything up and running. I was surprised that AHS had that good of a team and that good of a response time on what happened. I haven't even had an experience like this with my own bank.

I recently filed a claim with American Home Shield over the phone for my garbage disposal and the process was good. Aladdin’s Plumbing came out and the technician did a great job. Since the repair, the garbage disposal's performance has been good. We tell people about American Home Shield a lot.

My refrigerator's icemaker stopped working so I called American Home Shield to submit a claim. The contractor then came out as scheduled and he knew what the problem was. He didn't chat, which was good, but he let me know what was going on. It was also nice that he kept me informed. When he left the house and went to his truck, he always told me that he was gonna go get a part and he was not leaving. He replaced the motor and cleaned up after himself. He got the job done and left without any delays. It was a good experience.

I had two things repaired and both were pretty good. I started out on the phone through the automated system and then I put in two claims at the same time. When I put in the first one, American Home Shield pushed me over to an operator which I didn’t strictly care for as I don’t see why I couldn’t put all claims in at the same place. But their service works and they get their repairs down at a reasonable cost. They’re not always the fastest but they get the job done at the end of the day.

My first experience with American Home Shield was for our refrigerator and it was just textbook. However, our AC issue is taking a long time and summer is halfway over already. When we turned the AC on this summer, it wasn’t working so we called American Home Shield. They sent someone out who told them that they were not gonna do anything. So, I called again and the rep told me that she’ll send out a second opinion.

We thought that the house was cooling, but apparently, it wasn't cooling down as much. We weren't sure if the reason was the extreme heat or something was slowing down. We saw some similarities to the AC problem in my grandmother’s house before and we were wondering if something went out, which is what we were looking into.

I filed a claim with American Home Shield and the contractor, Bruce MacKay Pump and Well Service, was out in about a day or two. The pump wasn’t working at the maximum, but the techs couldn’t find anything wrong with it. They tested it and said everything was okay. I paid the $100 deductible, although I wish the glitch didn't happen so I didn’t have to pay for a service call and wait. Nonetheless, I’m happy with it and I would recommend American Home Shield. My sister’s got them now too and that had a lot to do with me.

My AC unit would work one day and not work the other. It would blow air, but it would be warm one minute and it would get cold. I submitted a claim online with AHS and it was easy. About two days later, the contractor contacted me and when the first guy came out, he told me to call back if the issue keeps arising. It kept arising, so I called back and the second tech pretty much told me that he couldn't find out what's wrong with it. Right now, I'm still having the same issue and I've just been told there's nothing they can do. And I just have to wait for it to blow up before I get a new one.

A person came out to fix my refrigerator the first time and blew out the back of it ‘cause they said all it needed was to have the coil cleaned. I was working at that time at the kitchen table and 45 minutes after they left, I went to drink water and there was water all over my floor. When I looked in the back, the pipeline going to my icemaker was leaking. I called the refrigerator kid and he said that he's out of town and can't come back. I called American Home Shield, and they said that they have to allow him to come back out. They put in another order and they were supposed to come out the next day so I didn’t go to work but they never contacted me.

We have two air conditioner units, an upstairs and downstairs unit, and the one upstairs would not cool at all; the unit outside was not kicking on. The air handler upstairs would run and blow and blow and blow, and it’s never cooling. And so American Home Shield's contractor came out and looked at it. The guy said he could not tell us what was wrong with it because everything appeared fine. He added two pounds of Freon and he ran water through the upstairs loop just to clear the drain for the system.

I went online to submit a claim as one of our air conditioning units wasn't cooling down. I immediately got a response from the HVAC within 24 hours and the same day, they called to schedule the appointment. The guy that came was terrific, well-trained and on time. Everything has been fine since the AC was repaired. Everything about my AHS experience has been great and as advertised.

I have a super terrible experience with American Home Shield. Half of our house went out of power. We have lived for three years in this house and that was the first time it happened. The electric guy came four days later after we called and reported, so there were two kid’s bedrooms without power, as well as the cooking gas, the bathroom, and the patio. The guy said there was a short in the house, and he needed to find out where it was. So, he started opening up outlets and fixed it. But after one hour, they put together his instruments and he said he had to leave, and just did the partial.

My icemaker quit making ice and I called American Home Shield to file a claim. They texted me and they were fabulous. I had to cancel three times though because it’s in the second home and I wasn’t there, but when I called their office, they answered. The guy who came was dressed nicely and he had an assistant with him that was in training. He was the cleanest worker I’ve ever had. American Home Shield is absolutely the most efficient company I’ve ever dealt with.

I recently submitted a claim with American Home Shield over the phone for an air conditioning unit. The response time was very good considering the timing when we had the 100-degree weather. However, the first guy didn't fix it right, so the second person had to come out. When the second person came out, he put some Freon in it. At that time, the new buyer moved in and had gone to New York for a week for her business. When she came back, the air conditioner wasn't working. The Freon had all leaked out, so she was really upset.

We typically submit claims with American Home Shield over the phone and the reps have been generally friendly. When the capacitor of the AC went out, submitting the claim was a lot better than it used to be. The hold time was less and the response and service were faster, and that made a big difference. I try to use the same contractors that have come out and that I have liked. The contractor, Right Appliance, has always been excellent. Silver Dollar was the contractor that came out for my claim the AC. We’ve used them before and they've been very good. But I had a bad experience with a plumber that was awful that had come out at one point. Nevertheless, it is easy to request for a certain contractor as long as they service the area. I've recommended American Home Shield.

My air conditioner wasn't working so I filed a claim with AHS online and got quick response. There was a phone number to call, so I was able to call and customize my visit for my schedule. The contractors were courteous and kind. One had been out one-time before and worked on my heater because I didn't have a heater when it was cold, and I didn't have air conditioning when it was warm. He remembered my dogs and he was a real friendly and very knowledgeable guy. He was very professional and not rude or condescending to the new person he was training.

I submitted a claim to American Home Shield for the icemaker of the refrigerator that was broken. I did it online and it was pretty easy. Somebody contacted me within the day and they sent out GBR Appliance Repair. The guy who came out was on top of it and he fixed the problem right away. Everything has been fine since. I've been with AHS for six months now. I was with a previous company before and AHS's services are better and it seems easier.

Overall, I've had a good experience with American Home Shield. They replaced a stove and microwave combination unit and that was a very positive experience. They’re also always prompt to schedule the service guys. One time, our pool had a leak in it so I called up American Home Shield. Then I found out that they don’t cover things that are underground. They wouldn’t cover a water testing. So I spent $75 just to be told that they can’t service it. But the guy was very clear and concise about it. He was gonna charge me $300 for a water test. And I did check two other places and that was the going rate for water testing.

My air conditioner stopped blowing out cold air and I filed a claim with AHS over the phone. The process was really easy and I really appreciated them. The contractor was very nice, pleasant, and very manageable. He solved the problem and I could hardly believe that it was that easy and simple. He explained that a gecko had gotten up into the little box on the wall and shorted it out so the fan had stopped working. This was all on the outside of the house, which was why the AC would come on, but there was no cold air coming through. He did what he came here to do and didn't waste any time. I appreciated it because we had nice cool air for the rest of the day. I'm very satisfied and would recommend American Home Shield.

American Home Shield is affordable and dependable. I didn't have to wait too long when I called and they handled my call and claim professionally. It was a pleasant experience. I had some problems with my refrigerator and the contractor they sent out didn't waste a lot of time. They were knowledgeable and proficient, and I've had no issues with the refrigerator since the repair.

I have two claims with American Home Shield at the same time right now. I started with the refrigerator freezer and that one hasn’t been resolved completely. The person came out right away, but the freezer is still acting up and I have to deal with the door not having a perfect seal. I’m duct taping the freezer door and they’re coming back out. I was initially delighted with that claim, but I wasn’t so delighted with what happened. When the person came out on the 30th, I asked how long it was good for ‘cause we paid a $100. He said that it was good for 90 days. However, the freezer started heating up again. I called the company and they said that they don't come back out and that I had to call AHS. I didn’t appreciate that. It was a follow-up and I have to spend more time doing this.

We had one toilet that was doing one thing and our other toilet was doing another. Previously, we had another warranty company that never really fixed the problem. They didn't get back to us when they said they were going to. Conversely, the first guy sent by American Home Shield was great. However, when we got to the second toilet, he was confused by what he saw. The original owners of our place had set up the toilet wiring as if they wanted to put a bidet in their someday. There were little things sticking out from the pipe and had knobs. Also, it was leaking. He said their company couldn't fix the toilet and that he would have to shut down water in the house.

The first time I called American Home Shield for a contractor to come out to do the refrigerator, the company that came out claimed they replaced the refrigerator parts but the refrigerator was doing the exact thing. I realized that they never checked to see that the reason why the refrigerator wasn’t getting cold was because of the thermostat and there was ice build-up in the back. I called back American Home Shield, they told me that I had to pay $100 again although it was about the same claim. I was screaming at them so much and told them that I'm through with them and that I'm going to another company. But they said that they'll send somebody out.

I had a capacitor out on my AC, and I submitted a claim online which was pretty easy. The reps I have dealt with were good. The Houston Air Comfort’s contractor that came out was on top of it, and he was good, nice and quick. He did his job and did a great one. American Home Shield is going good, and I would tell my friends all about it.

I called AHS to submit a claim for my air conditioner. At the time, temperature was at triple digits in Texas. I had to be able to sleep and it was getting hot really fast. At first, their contractor said they might not be able to come in a timely manner. However, I pushed them and told them that I have newborn twins. So, they made sure to be out here and they came out within 24 hours. Their technician was great even though it was the poor guy's 13th day in a row. He was super busy but he was still polite.

We filed our electrical claim over the phone and the representatives were fine. American Home Shield found Washington Electric and the tech called me to schedule an appointment. However, they weren't willing to work with us on the time so I had to call American Home Shield back. I tried to get them to get us somebody else and they said they couldn’t, so I tried to get this guy to come out. However, we waited and waited and he never called back.

I’m in the process of selling my home so I cranked the air conditioning down and I had to call Greenway, the contractor, back out. I never kept the house that cool and I realized that there was only so much that a certain air conditioner can do in the house when you run them on and on. I asked for a senior tech and they were able to explain everything. They shot the ducts with infrared and showed me one was blowing 58 degrees and one was blowing just exactly what they said. There was about 7 degrees difference for both of the ceilings, and explained that if I don’t air condition the upstairs, it’s a lot harder on the downstairs unit.

American Home Shield is great and I've had no issues with them. However, there are issues in getting the scheduling done with some of the companies that they use. The first time, something went wrong with the heat and the contractor was able to come out within a couple of days. This time, the company doesn’t work on weekends so it took them 12 days before they were able to come out for my AC that went out completely. The only thing that they had available was one day that I obviously couldn’t take off of work so I had to wait ‘til the following week for them to be able to come out.

I had to call Express 11 times to have them come out and it was frustrating. I was not very happy with their service and still not extremely happy with my air conditioning. They could not find the parts that the AC needed, so they put a brand new coolant on it which is high efficiency. However, my old unit outside is not high efficiency so they don’t seem to work well together. I set my upstairs AC on 72 and it takes my house until 1 o’clock in the morning to get down close to that. The contractor kept trying to sell me an outside unit but I told them, “Isn’t that why I have insurance with American Home Shield?” Then the guy told me that AHS was not gonna cover the AC because it’s repairable and that if I wanted it to cool better, I needed to replace the unit outside.

The washing machine makes a ridiculous racket in the spin cycle. I submitted my claim for it online to American Home Shield and Dill Appliance Repair is the contracting company. They never answer their phone and I had to leave a message or shoot them an e-mail or text. However, their guys who had been out here have been very nice and pleasant. They came in, worked on the machine and left. They replaced the tub bearings but that didn’t seem to make any difference and then it started leaking water. They came back out to look at it and said that the leaking water was a soap dispenser drain but it seems to be draining gallons of water each time we try to use it. So now, they’re simply waiting on a part for the soap dispenser piece. Yesterday, I've also put something on their website that the noise on the spin cycle was continuing to the point we can’t use the washing machine now.

Having a home warranty is a good idea, especially as the home ages. But customers have to do their homework and compare different companies and prices. We had other warranty companies and they were not as good as American Home Shield. But my mother-in-law has the same company and they keep jacking up her premium every year. Her home is not even as old as ours. Aside from that, one also has to understand what the warranty covers and what it doesn't. Having a warranty is not always as cracked up as one would think it is.

Put in work order to repair heater. Tech guy orders part. Had to call company to get new install date. Called AHS. Asked for help. Got an appointment for 8/9. Between 8-10. Already 10 days without hot water. Appointment changed to 2-4. Asked AHS to intervene. Explained I had rearranged my schedule to accommodate technician. Asked to speak to supervisor. Was told they weren't accepting calls at this time. Would hear from them in 24 hrs. That was 3rd lie. Customer service sucks.

I have had nothing but problems with the service technicians sent out by American Home Shield to repair my tenant's refrigerator. They have sent out 3 people and the refrigerator is still leaking water on the floor. I called AHS to speak to a supervisor about this problem and there was no one available 8 Aug 2018. My tenant has had the problem for 3 weeks with no satisfaction. This is no way to treat people. The refrigerator was leaking so much l had to replace a section of the floor. My next action will probably be to buy my tenant a refrigerator.

First call was 8/4 for a broken washing machine. Contractor arrived 8/6 to tell us they were not authorized to service this brand of washer, even though it was in the work order. Then no other contractor was assigned for over 24 hours. I called AHS and was told that I should get my own contractor to do the work and to follow the steps for reimbursement including have the contractor call for authorization once they diagnosed the problem. On a subsequent call I was told that I would have to pay the contractor and that AHS was not responsible for reimbursement.

The service technicians were from a different company, RMS, and were very courteous and efficient. They answered all my questions regarding this service appointment and determined my AC unit needed refrigerant. My DISSATISFACTION is with the warranty with AHS itself. My AC unit needed refrigerant because it is an older model. I am sure this is one of the most common reasons for AC failure with older units and this is exactly why my realtor recommended a home warranty to me when I purchased my condo in June of 2015.

This is a TERRIBLE home warranty company!!! They hire the worst service contractors probably so they can cut their costs by paying the service contractor cheap rates. The service contractors they hire do not respond to phone calls, do not respond to voicemails. Their technicians are unprofessional and unhelpful. Any simple service (ex. fixing malfunctioning faucets) took over A WEEK! Several phone calls to AHS and they are unsympathetic and unwilling to help. They basically told me that my service request was assigned to this non-responsive contractor so I'm stuck with them until they reach out to me. The only thing I can do is to wait.

I’ve been a loyal customer with this company years and pay them faithfully monthly. The past few months my air conditioner was not cooling the house. AHS sent four techs out the first two said it only needed refrigerant... I refuse to pay another $475 until they said why it was leaking. They sent a tech out who never did a leak test but visually looked at the unit by ripping back the sealant around the pipes. He saw a bend and reported the unit was cost nearly $1000 to repair. I told AHS I wanted a second opinion and they sent another tech out. In the meantime I contacted a government HVAC tech and another private HVAC tech both agreed the unit only needed refrigerant and it was normal wear for the unit to leak. *I paid for the refrigerant and the unit works fine.*

I am very disappointed in the companies the AHS sends out. Last year my a/c wasn't working, they had to send the same company out to supposedly fix the problem but I am now having the same issue. They assigned me a company that on their reviews had not one positive review. That company called me to schedule an appointment and all that I hear in the background is kids (funny how one of the reviews stated that there was always a kid to translate). I called AHS back and requested another company which their customer service person was more than happy to do but she gives me another company that their reviews were not much better than the first company.

So for the second time in 2 years AHS has sent out a tech to look at a malfunctioning pool heater. The tech made up a false story of why the heater is not working correctly to avoid having to pay for the warranty repair. Seems like the response is to deny a claim and make up an excuse that fits their narrative to not pay. Also a neutral repairman had a totally different account of why the heater is not working. Dirty warranty co. Beware.

Recently, I filed a claim online to American Home Shield for my Samsung Refrigerator. It worked well and they fixed the ice maker as well as the water dispenser. Brandon, the contractor was very helpful. He let us know if he couldn't fix stuff. He also told us that he had to go back and order parts and gave an idea of how long it would be. Since the repair, the refrigerator is has been as good as it's gonna get.

Two weeks ago when temps were 109 degrees, my central Air Conditioner went out. I contacted AHS. They assigned Sunrise Home Services as the repair company. They sent someone over 2 days later and they replaced the fan motor. All is well, so we thought. Less than a week later stopped working again. Waited another 2 days for Sunrise. The fan blades were dislodged from the motor shaft. He took the motor and the blade with him saying he'd return the next day. Didn't happen.

My experience with AHS has been awful. Had a gas leak in the flex pipe of my furnace. Took the recommended company they sent out 4 weeks to fix. Our neighbors could smell gas, literally causing a danger to us and our neighbors. When I called to request an emergency service come out I waited on hold for over 2 hours, spoke to a supervisor by the name of Lem and got absolutely nowhere with him or the company. They kept a repeating the same sentence to me over and over and did nothing to help the situation. Gave me an emergency dispatch number with no follow-up call from a company at all! Just thankful my house didn’t blow up after having a gas leak for 4 weeks! What a joke this company is! Extremely Disappointed with AHS. Would NOT recommend.

My sink would not turn and I filed a claim for it with American Home Shield online. Their online site was okay but they didn’t have enough choices. I’d like to have something that says “Other” under each one of plumbing, heating and air. If it had a slot that said “Other” on a space to type there what the actual issue is, that would be great. They only have, for example, a faucet or a toilet to pick. The contractor that AHS sent though was awesome and he did a great job. He was from Peacher Plumbing and he showed up when he said he was, so I wasn’t sitting around waiting on him. Then when he got here, he got on the deal and ended up replacing the faucet for us and gave us a comparable equipment and installed it. He was in and out in 45 minutes and it was good.

I was having a leak from my water heater and I made the claim with American Home Shield the second day I noticed that the water wasn’t going away. I tried filing the claim online but it wouldn’t let me do that, so I chatted with homebody who submitted it for me. I had a fantastic experience with the claims reps. They were quick and were able to figure out what was going on in the system for me and got it done right away. I made the claim on a Thursday and it took the contractor a business day to get to me. The people from Budget AC were quick, clean and professional. It turned out that one of the valves was stuck to the thermos expansion. The contractors explained to me so I know what to look for if it happens again and what we might have to do if it didn’t solve the problem. So far, everything has been great with AHS and I’ve already recommended them to people.

Somebody told us about AHS, so we got it. We've been with AHS for eight months now. I found them to be prompt and courteous, and the appointments, they follow through on time, so I'm very happy with them. The reps are very courteous and they get back to your right away, as well. They also text me responses so it's nice. As soon as I set up an order, everything's done by text. And then the service people call me before they show up. Our washing machine was making a rubbing noise, so I called them. The man who came out fixed it and told me what it was, so I could do it myself later. We pay the highest premium and if we have any major appliance or anything go out, AHS takes care of it. It's a great insurance.

The thermostat unit on top of the stove was not working. I called American Home Shield, talked to a lady, and scheduled the repair. It was professional with the rep and the contractor came out in two days. The guy had to order the parts so he had to come back another week. The unit has been working fine since the repair. Everything happened the right way.

I submitted a claim online with American Home Shield for my washing machine. Their claim process was awesome but the technician had to go twice where they went. And then, I called AHS to say that the technician didn’t do the repair right and that they had to go back and change something. So far, my washing machine is working perfectly and I've been very pleased with the service. The day I called, they immediately went the next day or the same day and people have been very nice. I'd recommend AHS.

When the AC unit wasn't cooling, I submitted a claim with American Home Shield and have had a great experience. At first, I thought I wouldn’t be able to place a call for service because I got off work late that day, and by the time I got around to it, I called them at 10:00 PM and got an answer. The gentleman submitted the ticket to have the AC serviced. He took a moment to see what the weather was gonna be here in Austin, Texas and since it was gonna be 101 degrees, he expedited the ticket. I got a notification that I should be contacted by someone to fix the AC and it was around noon when someone picked up my ticket. Then at about 2:00 PM, a technician arrived and he was great and very polite.

My tub wasn’t draining very well and I filed a claim online for it with American Home Shield. The contractor that they sent walked me through the issue and told me what was wrong. Since then, the tub has been perfect. Having a warranty on my property has been very valuable. It has been saving me some money.