American Home Shield Reviews

My air conditioner was working but it was not cooling. I called American Home Shield to submit a claim and the rep responded immediately. She wrote a report, then she gave me the number of the contractor that I had to call. I called the contractor and set an appointment, and they came out in two days as scheduled. The AC guy wanted to know what the problem was, so I explained it to him. Then he looked at it and told me all that was needed, what AHS would cover, and what my payment would be, and I agreed. But the repair took more time since some parts had to be ordered. When the parts arrived, the contractor called me and we set an appointment again. The tech came in and fixed my AC, and everything has been good since the repair.

I've had American Home Shield since I moved in to my house about nine years ago and I'm very happy with them. I do my claims over the phone and everybody that I've dealt with has been very professional and nice. Lately, I've had their techs out frequently and most recently I got a fantastic guy named Brian for my washer and dryer. He was prompt, very pleasant and I felt very comfortable having him. He explained exactly what was wrong and what was being done. He was really on top of everything. Some parts needed to be ordered for my washer and so he's coming back again this coming Monday. Since I've had AHS for these repairs, everything has been done very well and I've been happy with the results of all the visits. They're doing a fantastic job so I always recommend them to anybody I know that’s getting a house.

My air conditioning unit broke down, so I submitted a claim to American Home Shield. The process was easy going. I used the app and I only had to click about three or four buttons and I was done. The contractors they sent out were great. They’ve been out to our place before, and the best part of it was that there was no service charge for them to come out. Also, they were pretty quick to respond and they showed up on time. After the repair, the air conditioning has been working well.

One weekend, I noticed that the temperature in the house was getting hotter and hotter, but the AC was still running. However, it was pumping out hot air. From what I understand, if there is this issue, it’s better you get to turn off the AC so it doesn’t cause any more damage to the unit, and that was when I contacted American Home Shield. I went to their website, which was perfect and very easy to read and follow, and I filed my claim. The contractor came out after a couple of days and he was very professional and nice. He explained the situation and what he believed was going on. He took extra time to make sure that my AC unit and the HVAC system were working because he said it looked like everything was fine. He also made sure that the unit was cleared of debris and everything was good to go.

I've had AHS for about five years and I look at it as insurance. If something goes haywire, I have someone to help me out and hopefully take care of it. There have been a few that I'm not happy about as far as claims denied. We still have a broken appliance as it was reported that the washer would cost more to repair and we understand that it’s under review as to how they are gonna proceed.

The sensor on my water heater went out and it needed to be replaced, so I filed for a plumbing issue online to American Home Shield. It was pretty easy and then the company that they went through, Advanced Home Services, contacted me and set up an appointment. They were there the very next day. The contractor was very courteous. There was a big time window and he called me up and said, “I’ll be there in 20-30 minutes.” He showed up, did the job and he was good to go. Everything’s going well now. To get everything done was very user-friendly and it was very easy. So, I’m happy with it. I would definitely recommend AHS.

When our air conditioner wasn’t running and the house was hot, my wife called American Home Shield and the contractors came in 72 hours. They talked to my wife, were friendly and they fixed the problem. You’re crazy if you don’t use AHS. We love them. They are awesome and have been so good to us.

We put the house on the market and someone had an inspection on the AC and said that there’s a certain temperature it’s supposed to meet whenever you turn it on. It wasn’t meeting that, so something was broken on it. The air wasn’t working and it wasn’t getting cold. I went online and submitted a claim for repair with American Home Shield. It was very easy to navigate through their website and it was a lot easier to do it online than trying to get somebody on the phone there. It didn’t take long to get a contractor out, but there was an issue between the contractor and the warranty.

My air conditioner was making a weird noise which I could hear from the inside of my house. Also when I have it on auto, it wasn't cutting it on and off in a timely manner. I submitted a claim to American Home Shield online and their website was awesome, easy, simple and user-friendly. I didn't spend five minutes throughout the thing. It took three days, which included the weekend, to get a contractor out. It was hot during that time so I was glad it happened so quickly. The interaction with the tech was awesome too. He was very professional, down to earth and friendly. He came in and spoke to me and my mom. He asked to see where the unit was located inside the house and told me exactly what he felt was wrong after he inspected everything. After the repair, I haven't had any issues at all.

I've been with other companies that would send a contractor out who would take one look at something and say, "Nope, we're not gonna do it." And then the warranty company would charge us $75. American Home Shield has been spot on. Recently I got the contractor Ace and they're fabulous. They're responsive, polite and they get there when they say they're going to.

One of our air conditioning units was not working, so I submitted a claim with American Home Shield online. It was very easy to navigate through their website. I put the claim in on a Friday and the contractor came out on Monday afternoon. When he came in, he was trying to assess what the problem was and he told me what he was gonna do. He wanted to see where the unit was. He fixed it and he left, but after two days, the same issue came back, so I had to call AHS again. On the second time the contractor came in, the unit was fixed. My house is a couple of years older, so things break, and when things break, the home warranty is the easiest option to get a fix, so it is very valuable to have the warranty on our property. I would even tell my neighbors to get one.

The water line coming into the house right on the outside sprung a leak and the contractors who worked on it were fine. I spoke with them through the phone and they came out while I was at work. Everything’s been fine.

The contractor AHS sent has come four times for my AC and they misdiagnosed thrice. The fourth time they ordered and brought in the wrong part. My house right now is at 96 degrees and it's been that way for 30 days. I also can't leave because every week they come back. Now they haven't even scheduled when they're gonna come back.

My thermostat would be set at 72 and it would be 75, and it would keep running and running. I submitted a claim online with American Home Shield. They texted me that they were assigning it to Air Doctor AC and Heating, and that they would contact me, which they did, and then they came out as soon as they could and they made the repair. They didn’t figure it out the first time, but they did the second time. They're good. I would recommend American Home Shield. I'm very happy I have the home warranty.

We had an issue with our air conditioner. The thermostat had turned off and the unit was not working, even if we put the breakers and switches. I submitted a claim to American Home Shield online and then I called them the next day to confirm everything because I wanted to make sure who they were sending out. I wanted to check on the reviews because it wasn't one that I had heard of in our area. I was kind of hoping that we could request somebody that we were a little more familiar with but they have to use providers that they are contracted with. There weren’t a whole lot of options for us to be able to make any changes to that, but they told me about the reviews for that particular provider being positive in terms of their customers that have used them before.

We had a leak in the wall and we could hear the water dripping. We had been noticing it for a little while and after a family member called American Home Shield, the contractors came the next day and provided good service. I would recommend AHS.

Two rooms in my house weren’t getting any air, so I thought we'd see what American Home Shield had to say, and basically, the contractor they sent couldn’t fix it. He said it has to do with the venting, that heating could stop working and that it was not covered. But, he was very polite and pleasant, and he checked my equipment. They still have done a great job. I normally submit my claims online, and AHS has been very efficient. However, the couple of times I've needed something done, they weren't really able to solve my problems.

I submitted my claim on the phone and I heard from the company that would be sending a contractor fairly quickly. I felt good about the customer service I received from the reps at American Home Shield and their process worked for me. I was impressed with the contractor. They were professional, on time and they weren’t lollygagging around. They got right to the problem and took care of it.

A month ago, the fan motor on the AC went out. I turned it in on a Sunday and AMP, out of Oklahoma City, called. They said they'd be here on Wednesday so we had to spend two more nights in a hotel. My AC is a Goodman and the contractor said they don't carry motors for that brand. The fan motor is specific to the brand, so you couldn’t go to Locke Supply and put a new fan motor on. The fella figured out the trick to get the motor to spin and had gotten it started. He gave me a couple of handy tips to keep the air conditioner fan moving, so we don’t have to spend another night in the hotel. He told me that if you put a box fan on top of it, that could help keep the fan blades moving. He also showed me how to spin it with a screwdriver, so I was able to get it to spin with a screwdriver once. Then he came back on Friday and put the fan motor in there and it’s been working since then.

My son had a friend who has some experience with AHS and he recommended it. My most recent claim with AHS was my refrigerator. I called one day and then the next morning the technician called and he said he was in the area. So that was a really quick service. He looked at it and he said it was not even worth working on. Within about a week and a half, I had a brand new refrigerator. He was also very thorough and knowledgeable. We also had issues with our air conditioning system and we paid $100 deductible for the guy to come out and look at it. However, what had to be fixed, wasn’t covered. But I got the work done in the basement where the issue was plus the new outside unit and a new thermostat for a pretty good price.

The air conditioner wasn’t working at all. It wasn’t kicking on and the contractor sent by American Home Shield came out to fix it. It turned out it was the thermostat was broken, and so they replaced it and then it seemed to work fine. I made that claim over the phone and it was good. I’ve also submitted claims online before and it was also pretty easy. I prefer that mode, too, because I'm busy. The contractor was very professional and his work was very well done. Since then, the AC has worked great.

American Home Shield is very good. They had a technician out right away when I placed a call and everything worked out great. The AC wasn’t blowing cold air, and the technician found the problem and fixed it that day.

The kitchen sink was backed up so I called AHS on a Friday to submit a claim and I went through their automated system. I called the contractor to schedule and the lady I talked to told me that it would be eight to five. I asked if they would call before they come out and she said they would call an hour before, so I didn't make any plans for that following Monday. What I didn't like was I got a call at about 9:15 on Monday morning and I asked when the contractor was gonna be here and the lady said in 15 minutes. Other than that, the guy that came out was really polite and did a really good job.

We’re trying to sell our home. So, we had to get a couple of things unclogged and a tub unclogged, and then we had to change all the drain plug. I submitted the claim to AHS on their app and it was easy. It also took one day for ASAP Plumbing to come out. Then they had to come back because they didn’t have a part. So, the total job took three days. Their service was great. I like American Home Shield and I recommend it to a lot of people.

The air conditioner quit blowing and shut down totally so I submitted a claim online. I prefer going online because with phone calls, I keep on hold forever sometimes. For this claim, American Home Shield contacted me back the next day and then I got another message saying that the contractor had been contacted. So there was a referral to a local company. But I had a second claim which was for the water heater and that caused a bit of a hiccup. I have a tankless water heater and they didn't pick up on the tankless part. So on two different times, they sent me repair folks who did not work on tankless heaters at all. I called and told American Home Shield that they had to find somebody who actually works on a tankless heater. But that aside, both of the contractors who worked on the AC and the heater were competent. Both of the problems were fairly minor and the contractors solved them fairly quickly. The experience I had with them was positive.

My AC unit wasn’t working properly and wasn’t cooling. I filed a claim for it with American Home Shield online and their website was easy to use. When I submit a claim, AHS would notify me that it has been put in. However, they have other vendors that they have a listing of just in my area besides just one and it would be nice if they could list those so I can select which one I like to come out to work on my equipment. The contractor that AHS sent has already come out twice for a different claim. He was very pleasant and the first time he came out, I needed a Freon charged up. Then within 45 days, the AC stopped working again and he replaced the capacitor that went bad. Now, the AC is working okay. American Home Shield has been good so far and I haven’t had too many problems. Try them out.

I’ve been with American Home Shield for at least 10 years and they’re very efficient. They have good quality contractors who get the work done. I just had somebody today for a dishwasher problem and he was good. He even did the people next door which I appreciated. One time, there was an issue with my ceiling fan and the tech arrived on time for that. He tested the battery in my remote for that and it wasn’t the remote. It was a bad switch in the wall which he replaced. He was very efficient and helpful. He has been here before and he knew that I’m a widow and he wanted to know if there was anything else he could do while he was here. American Home Shield is worth the money. I had the whole house air conditioning unit replaced and all I paid was $75. I have gotten my money’s worth every year because there have been so many things here. I always tell people about AHS.

I really appreciate their social communications person contacting me regarding my review. She was about to resolve the issue in just a few minutes!!

I’ve been using American Home Shield for about a year now. While they do an OK job most of the time, I felt that I needed to share what I’m going through with them right now. My AC has been down for almost a week and their contractor says they can’t come test it for at least another week and only then will they see when they can possibly come fix it. Calling AHS support has been no help whatsoever. I’ve been on hold with them over 2 hours in total and still no resolution. I have an elderly family member that has been in 90 degree heat this whole time. What a disaster!!

So you go online and order service and you do get rapid response from whoever they hire. But if something goes wrong or you need to talk to American Home Shield expect easily 30 minutes on hold and then you can expect to get transferred, transferred, transferred. The only ones that actually answer their phone is sales - go figure. We had an air conditioning problem - took two companies and 30 days - in the heat of summer. The first company out since your guy who did not have a clue and had no one to turn to. Nightmare. Impossible to get American Home Shield on the phone! They also have no roof coverage - didn't know that!

3 months and counting with no AC. Per AHS Contractor, condenser coil was damaged due to human error. Had to pay out of pocket to get second opinion. Waited for 3rd contractor to come out to confirm what my private contractor stated. Instead of replacing a 14 yr old unit AHS decided to have the manufacture make the coil from scratch and I had to pay $498 out of pocket for them to do so. I was told it will be a two week turnaround. As of today no coil, no tracking number no information as to when the situation will be resolved. AHS is dumping me off on the 3rd party contractor who's not returning my calls.

Three week run-around during 92 degree heat in Florida. PLEASE DO NOT IGNORE ME! I have been waiting for three weeks to have my AHS covered air conditioning repaired! Three technicians have come to my home. None of them have accomplished anything! Your company does not seem to have the parts they need, and they have not ordered the parts in a timely fashion! The parts are rusted together! They cannot be removed without taking the housing out of the unit too. Why haven't they removed the defective parts and gone to get the replacement parts???

I have had 4-5 claims since we moved to our home, none of my claims were ever fixed. There is always an excuse for not fixing any of my issues. I had to call other contractors and fix it on my own. I wasted my money and my time with AHS. I will never recommend them to anyone. I have paid for upgraded plan thinking I am safe, but keep getting rejected or getting wrong diagnose and I still have to pay for deductibles, this is fraud. Too bad I can't give zero stars.

I have nothing good to say about this company. Problems during every service visit. Sat on hold on phone for 1 hour and 40 minutes. Took over 3 weeks to repair my clothes dryer. When they tell you they schedule the service visit within 48 hours doesn’t mean they will be at your house in 48 hours just that they will put you on the schedule within 48 hours.

I have been with American Home Shield for 15 years with two different homes. The one time I use them is when my AC compressor unit (outside) failed and caught on fire and the duct work was falling apart. I call them and they assigned an HVAC company to evaluate the issue. This company never called, I tried calling them, left voice mail after voice mail and they never returned my call. I call AHS back and told them. Their reply was they will try to call them on a private contact number they had and to give it a couple more days.

On 7/11/18, I reported a few plumbing issues to AHS. On 7/16/18, a Stilwell Plumbing representative showed up and, only after I showed him all the issues that I had reported, he told me that he had only one issue on his work order (a stoppage issue), and that he could not fix it because he did not have a snake on his truck. After several calls to get the issues straighten out and a plumber back to resolve all the issues, another Stilwell Plumbing representative showed up on 7/31/18. Out of four issues reported, two were fixed, and one denied on that visit. As to the issue left, the plumber said he needed to go to the store, get the price for the part, get AHS approval, and then return to fix the problem. He never returned to repair the problem. I called AHS many times; they never knew what was going on always giving different explanations but no solutions.

I filed a claim with American Home Shield for our dishwasher. I talked to two seperate people and they were great. They sent a GE appliance representative and everything went fine but the repair is gonna be too much so they're going back to us in the next 24 to 48 hours about what we’re gonna do about it. Nevertheless, AHS have been great so far whenever we use them. I would definitely recommend them.

This is going on as I speak almost 2 months without AC. They send someone out, they put freon in, charges me $165, they leave. House stays cool for 1 week. Technician explained he needed a AHS to approve heat pump. My electric bill has soared to $1,000 per month due to a malfunctioning air conditioning and AHS will not give me service. I live in Florida. It's 92 degrees. My children are sleeping downstairs with doors open. Just got off the phone with someone who didn't give me an answer. The technicians blame it on AHS not responding. AHS told me that I should have called them. I called them and call them. They send emails saying I'll get service but I get no service. I'm thinking of legal action. This is not fair.

There were some issues in the kitchen faucet and there was some kind of a leak. I called American Home Shield and they gave me the name of the plumber to call. The contractor that came out was prompt. He got the job done and cleaned up very nicely behind him. Everything is better now including the water pressure. I've been very satisfied with AHS.

Texas Pool Guy came and fixed one pump I had which was broken. Then I put in for a new order and they sent a guy out and somehow, American Home Shield told them it was the same pump. So, they had to get another order to come out and fix that other pump. I've had American Home Shield for about 8 years now and their contractors are very good people.

My sister recommended American Home Shield to me and during my first claim, they sent out Action Plumbing. Action Plumbing then installed the water heater, but I was disappointed with the fact that I had to pay an extra $345 for them to put a connection to it. A friend of mine, who is a plumber, also told me that that was an unfair charge at that amount. I told American Home Shield that when I paid $100 deductible, I didn't know that I had to pay more money out of my pocket. They told me that they had nothing to do with whatever extra money Action Plumbing charged.

Filing a claim with American Home Shield is terribly easy. Once I got my account set-up, I literally don’t have to talk to anybody about anything. It’s all on the computer. I just submit the claim and then I can pay. I’ve got a $75 deductible per instant deal and I can pay that immediately but I can choose to pay that after the service. I had a good experience the first go-round when my pool pump went out but I’m now in the middle of another claim that seems to be dragging on.

I've been having problems with my air conditioning unit at my house in Clearwater, Florida and at the house in Tallahassee all summer so I've called American Home Shield about six times since April. It has been inconvenient for me and my baby to have to go without AC. I tried to submit a claim online but for some reason, my email and my password never worked and AHS's website gave me a message that says there was something wrong with their system. So, I always end up calling them to file a claim. Still, AHS got somebody out here as soon as they can.

My AC wasn’t cooling so I called in to submit a claim to American Home Shield. Their reps were very good but the contractors were very dishonest people. They came outside and my wife called me to tell me that we have a problem with Freon. They said there was a leak which they had to take care of and fill up the Freon. The Freon in it was covered under my plan and that wasn’t explained to my wife and she did not authorize anything. They started filling up five pounds of Freon and they charged me $145 per pound.

I sent a claim to AHS when the heating element of our oven went out. Sears put a new heating element on it and got it fixed. At the same time, I had a burner that goes to wide open on my stove. Sears ordered the part, but it took GE eight weeks to get the part to me. However, Jarvis, the rep who came out, was professional. The temp control, which was bad to start with, had gone out. I just washed the automatic oven cleaner and now the oven works better than it ever has. Having the warranty is worth the time and it saves you extra money. If I had to replace the stove, it was gonna cost me about $800. But AHS fixed it and the cost was $325 for the parts and labor.

Ever since American Home Shield bought that microwave for me, I’ve had nothing but trouble with it. It keeps blowing out. You would be cooking in it, it would stop cooking and not heat back up for maybe 15, 20 minutes but this last time, it just blew out and it didn’t come back on. However, their reps were very professional and courteous and a contractor came out a couple of days later. He took the microwave apart and then he told us what was happening with it. I got the parts in here and the contractor will be out next to put them in. I like the fact that I don’t have to try to find somebody to come out and work on stuff for myself. I would recommend to get an AHS warranty.

I called American Home Shield and filed a claim for my AC. A contractor came out and he fixed the unit. It was a fine experience and I'd recommend AHS overall.

When my hot water heater was out American Home Shield took two days to respond but they sent me an email right away. They had to find a vendor that's affordable. I had to wait a couple of days because the vendor had to call me and set up an appointment. Then, the guy that came was really nice, and he said my hot water heater needed to be replaced. He then submitted the claim to American Home Shield for them to approve it. They approved it, but it took three and a half weeks to actually replace it and then for the guy to come out. I had to get on his schedule too because I know that they take care of people other than American Home Shield. Everything seems to be okay since the replacement.

We've been very happy with American Home Shield’s online site. We submit claims online and we recommend American Home Shield to everyone. The contractor they sent us had to come back to fix our pool filter but he was very thorough, polite and quick. And so far, the filter has been good.

When my washer and refrigerator didn’t work, a technician was sent right away. I spoke with the AHS rep to follow up on when the technician was gonna come and when he came, he fixed the problem. It was great and very simple with him. The appliances are working. AHS did what they needed to do, which I’m very satisfied. I’m happy with the service, so other people should have service with them as well.

When we bought our home, we had a year warranty and the warranty company was horrible. We ran into somebody our age who had AHS and talked about their experience so I looked into it. The AHS woman who stayed on the phone with me for over an hour was pleasant, information-loaded, really made the experience so much easier. There are things they don’t cover but the plan that we got was a broad-spectrum and we liked it so well. We bought it for our second home, which is a much newer home. So, what we are spending per month for two houses is less than what we spent for one house with the other company.

The fan had stopped at one point and then it was hot, and then it came back on but it didn’t seem to be getting cool. I called American Home Shield and the representatives were okay, but it was hard to understand them. We also had to wait a couple of days for the contractor to come out. However, the contractor who came did well. He had a nice attitude and he explained everything after he checked everything out. He said he really couldn’t find anything. Everything looked fine so we didn’t have to have a follow-up, and it’s been going fine since then.

The service is great. I’ve been dealing with American Home Shield for three years now and every time I've called to file a claim, they've fixed everything. They've sent technicians to my house three times and every time was perfect. They were on time and they fixed the issue.

American Home Shield has always done a great job for me. They do what they say they’re gonna do. You pay and then they cover it, and it works out really well because I’m able to get things fixed. The people they send come out right away. I’ve had an electrician out, I’ve had someone work on the washer/dryer and I’ve had someone work on the air conditioning system. Nobody charged extra and everybody did really well. I was one of many customers during literally the hottest week and it was frustrating, but Quality Air did a great job. It’s really nice as a single mom to have AHS because I don’t have anything else and I certainly don’t have the thousands to repair.

The AC stopped working, so I called in a claim with American Home Shield. They then set up a guy, and he showed up. The contractor wasn’t very talkative, and he changed some little silver thing in the unit, and then it started working again. Everything went well.

I'm very dissatisfied with American Home Shield. We had a thermostat that malfunctioned and gave us an error code. I talked to the Honeywell people of the thermostat and they said I should get in touch with air conditioning folks because I have some communication issues with the thermostat and the AC unit. I called Home Shield and they had a contractor come and take a look at that. They said that a part of the AC unit had to be changed out. Then they went out through the AC unit upstairs and then they went through a big spiel that it all has to be in code compliance since the unit was not installed in code compliance.

I was initially signing up online with American Home Shield, but as I was doing that I called them because I had a couple questions. The rep told me that if I gave them a reference and signed up with him, I would be getting a gift card but I wouldn't if I signed up online. But I never received the gift card, even though I did that with him. Also, when a pipe burst and I went online to submit a claim with AHS, I had a problem in navigating through their website which was weird because the things that I needed weren’t there, so I had to put whatever was offered. Nevertheless, the contractor, Allstate Plumbing Colorado, contacted me in a couple of days. The plumber got here and I explained to him what I needed, but he didn’t have the part that was needed so he had to come back and I had to contact him to come back out when I was ready for him to do that. But he was very professional and he did a good job, and everything is operating well now.

The AC wasn't blowing any cold air and I called AHS to file a claim. Their reps are always great and polite. If I have any questions with the people that they sent out or have any issues, I could call them back and they'd take care of it for me. AHS tries to use the same people as long as they don't have issues with the people when they come out. The people that came out have been here before and they knew what they were doing. Every time AHS sends somebody out, the one they send knows what they are doing. It's not like a handyman. If you have an AC issue, an AC person comes out. If you have an issue with your stove, an appliance person comes out. AHS is great.

There were controls that don’t work on my stove and the stove was not heating up properly. I made an online claim with American Home Shield. The contractor called and set up a time to come out and look at it. The person who came in was told about the two issues and he ordered parts for one which was the heating up problem, but he didn’t order or do anything about the controls issue.

I had American Home Shield for three years. One time, I had a simple ice-maker problem and a dishwasher problem and they took care of those. That part was great as long as they didn't have to spend any money on me. Then, I needed a new hot water heater so they sent a guy out here and we had looked at it ourselves. I don’t know if the guy didn't want to do the job, but the way it sounded when I talked to American Home Shield, that it wasn't gonna be covered because I had messed with it. But the thing didn't work and I was only trying to take out the bottom heater. It was frozen into where I couldn't unscrew to get it out. But anyway, I ended up paying $200 for a new hot water heater myself.

There was an issue with the air conditioner when I called American Home Shield. I was guided as to what was gonna happen next and what I could expect. Everything worked out fine then a vendor called me. They showed up as they had planned and fixed the main issue. It took about 45 minutes. Then the guy noticed some noise. In some situations, the technician would have brought up some excuses. But he listened to me and talked about it. Then he had to go get another part and the travel time for him took about an hour. Then he fixed the noise in another 20 minutes. He did a great job and I’m very happy with it. I’m also very satisfied with American Home Shield. They did a good job as well.

I'm very impressed with American Home Shield. I've used them for at least 10 years in various properties and everything works out fine. I liked the insurance process and the way the work is done. I called them because of a leak. The company that came out here was great and solved my problem very quickly. The guy was bright as can be and very friendly. He was probably here for eight minutes. He also commented, “It looks like this pipe that comes down from the ceiling is not to code. You're probably gonna need that replaced when you sell the house,” and I've done that and that was fine, and I thought it was great. American Home Shield did a great job and I'm nothing but a satisfied customer.

The air conditioner stopped cooling and the temperature was 106 outside. I called American Home Shield on a Tuesday and the contractor was out on a Thursday. The technician told me what he was doing and what was wrong with the unit. He also checked all of the vents. I asked him about closing the units in the rooms that I didn’t use and he did that as well. He was in and out in about 30 minutes. I would definitely recommend American Home Shield. I have had the warranty for 12 years and I wouldn’t have it any other way.

Our air conditioner was leaking out water. I had two plumbers come and they said they couldn't fix it and that we needed an air conditioning person to do it. We called the air conditioning person. He came over and he still couldn't fix it. He said that American Home Shield wouldn't cover it so we just took care of it outside AHS. I was really unhappy with like the last experience. Neither the plumbers nor the AC person can fix it. Nevertheless the customer service rep from AHS, that I talked to over the phone was good. The contractors also did what they could. I submitted claims before to fix my laundry machine and they fixed it, which I really liked.

My AC unit was blowing out warm air so I filed a claim with American Home Shield over the phone and had a good experience dealing with their rep. She was really professional. She gave me the phone number of the contractors, who then came out the same day after I called them, because I had an infant that was running a fever. The contractors were very professional as well. However, it started doing the same issue again twice. The first time it did, the issue stopped. So, I called back, told American Home Shield and cancelled the request. And then it started doing it again the other day, so the contractor came back. And now, they're in the process of ordering a part for it. Nevertheless, I would recommend AHS.

We've had American Home Shield for a few years and we like the convenience of having the warranty when something goes wrong. There was an issue with our ice maker and freezer on our refrigerator and when the tech came out and did the repair, our water stopped working on the refrigerator. It wasn't a matter of just being turned off 'cause we checked in before we called back. Something they didn't do properly prohibited the water, which was working before they came. They finally came back and rectified the problem. The tech was very pleasant and took care of it.

I liked the internet ratings for AHS so I signed up with them. I've been with them for somewhere around two years now and recently, they sent Aqua Bright out and they were great. They were out here a couple of times and they were super-efficient. They started with one thing to see if that worked and if it didn't, they'd fix it again.

I called American Home Shield to file a claim and the representative was great. It wasn't long before a contractor was sent out and he was great as well. The spa has been performing normally since the repair and so far, so good.

I normally submit my claims for repair with American Home Shield over the phone. I had an electrical issue in my personal property and it took a couple of days to get a contractor out. They did a good job and had my issue fixed. Having the warranty on my property is somewhat valuable and I would tell my neighbors to use American Home Shield.

I have AHS for my house, and 2 rental properties. I called for my air conditioner to be serviced. The company comes out and says I need new motor. I called Monday August 13th and AHS says it's approved. AC company says they still haven't received the approval. Yesterday AHS authorization specialist puts me on hold and then gives verbal approval then gets back to me saying she contacted the company. Called today 8/16/18 and AC company won't order the part until they get written approval with authorization number. So now over a week with no AC in Arizona in August. Unbelievable. What takes so long? It's been approved! It's now been 4 days since I've been told it's approved and AHS still hasn't sent it to the company to order the part. Ridiculous.

My tenants recently had an issue with the AC unit on our rental property. Our property is covered under AHS warranty, so my property management team contacted AHS on our behalf to start a service claim. My property management team was told by AHS that it would be at least two weeks before they could get a technician out to the property. A two week timeline was completely unacceptable for July in Georgia, so my property management team asked AHS for authorization to utilize a local vendor, which AHS approved. My property management team established contact with the local vendor and made all the arrangements for service, AHS did absolutely nothing. The local vendor completed the service and fixed the issue on the unit.

Our hot water heater went out and we immediately contacted AHS. They sent a service technician out who told us we needed a new water heater. He then told us it would most likely take them 10 days to replace as they are backed up right now. We have called AHS customer service and they have been less than helpful and I would characterize their attitude as rehearsed and apathetic. They continually apologize for the delay and see this as an inconvenience. We are looking for resolutions - not apologies.

After repeatedly s aying they couldn’t help me, and after going public with the truth, the whole truth, and nothing but the truth, AHS contacted me and offered to reinstate, with fees needing to be paid to them retroactive to May. I told them I appreciated that, and that I wanted coverage from them again. but I’d prefer to start anew from that day, and that I’d pay for the washer repair out of my own pocket with a local LG-certified technician of my choice who’d already been scheduled.That’s what I and they did. I saved almost $200 in retroactive fees and got my machine up and running for only $80 (I got real lucky on that!) I do believe that pressure from public forums such as this one led AHS to finally come to their senses and do the right thing. I do, however, have to give AHS credit for finally doing the right thing, albeit, the hard way.

I would give zero stars if I could as I am 4 days out from the first request for service and still have had no one out to look at my issue. I completed a request for service on Monday, for a leak in my toilet (per the maintenance people in my condo building based upon a complaint of a leak at the business below), it is now Thursday and I still have the problem. AHS did refer this to one contractor, but they had the incorrect problem (blockage of toilet, not leak - I never noted a blockage). That first contractor did call back, but upon discovering the problem was a leak not a blockage they stated they needed to get confirmation from AHS for this different problem, but neither they nor AHS ever followed up. I completed another service request online for the same problem (the first report was made on the phone via an automated system).

I have been a member with AHS for about 5 years and have had minor claims that were fixed with no problem. I currently have water leaking behind a wall in the my pantry which sits under my furnace. AHS set out ATR to inspect the issue but the tech inspected my air condition unit which is outside and nowhere near the kitchen. He glanced at the furnace and did not see a visible leak and said that I probably had water condensation but no suggestion on how to fix. I called AHS to report the company and their obvious incompetence and requested a new company to come out since I still have water leaking. They want to send a supervisor from ATR out instead of a new company. I am currently still disputing with AHS about this and will have to miss another day of week for a technician to come out. You also have to hold at least 20 minutes to speak with someone each time you call. Very frustrated.

I renewed my service contract in April of 2018 and told a person to make a change in appliances that were on the renewal list. I choose to drop the clothes dryer from the list and substitute a refrigerator that had just went off its one year manufacturer's warranty. I paid extra to have an eleventh item added to the list which was a dishwasher. It is now August of 2018. My ice maker stopped putting out ice. I looked at the problem and was able to determine it was possibly a frozen line. I cleared that up by myself. I then looked at the new contract and the fridge wasn't on there. Clothes washer was removed but added as 11th item not the fridge. That's when I called about the contract. ALL ITEMS ARE WORKING FINE.

Do your research if you're considering American Home Shield. Our air conditioning was low on Freon so I put in a claim online and the site was user-friendly. I've been using the contractor company that American Home Shield used to use years ago but they kept away. Nonetheless, another contractor came and he said that the company that did the seasonal cleaning left the fittings and screws loosed, and the AC leaked out. The repair was done and the air conditioning unit has been perfectly fine since.

American Hold Shield doesn't care, we need help badly! 3 months of A/C issues and both units broke AGAIN. Guess what? They sent our 6th request for service in 3 months BACK TO THE SAME VENDOR... Total Air Care. Why would you continue to use a vendor who continues to not fix the issue? Total Air Care knows how to steal from AHS and they are doing it well, at the cost of the consumer... Us. Mold... sickness and kids getting sick because AHS doesn't care.

We had a problem with our dryer. I called American Home Shield and talking to the rep was good. However, we went without a dryer for about 10 days or so because the company that was coming out couldn’t fit us in. Also, the techs came out twice because the first time they came out, they needed parts. So, they had to wait for the parts to come in.

Sometimes, our washing machine wouldn’t shut off. It also kept filling and overflowing and it made a mess. I called American Home Shield and the techs came out. They couldn’t duplicate the problem but they kept playing around with it. It worked when they came and it shut off. The guy said it could be either the shut-off valve or there was another valve on there. He was gonna replace the valve and let me know if there were any problems. I had to wait a week to get the part, but that was not a problem. My wife just had to make sure she watched the washing machine that it was working. It never failed after they came out but we couldn’t trust it. With the two replacement parts, we haven't had any problems since.

I had an issue with my basement AC unit. I went online to submit the claim with American Home Shield and their site worked really well. They sent their contractor thereafter and they did a good job. I figured they'd be out here a long time, but they found the leak in about 10 minutes. There was a coil in the compressor that burned out, and it was leaking around the compressor. So, they had to reschedule to get a new compressor.

American Home Shield sent out The Lindsay Company when I filed a claim for my garbage disposal and the rep was great. He gave me advice to use the garbage disposal at least twice a month so it won't rust up again. Since then, it’s been working wonderfully and I’m learning to use it.

I talked to friends of ours and other people who bought home warranty policies through AHS and their competitors. The consensus was that American Home Shield was by far the best, so I went with them. I have them for two months now and so far, I've only had to call in a claim once. The water well went out on me and it turned out that it was a start capacitor. But I talked to the previous owner and they said that it was the original well, so I was thinking the water pump was going out.

I've been with American Home Shield for many years now and I've been very satisfied with my experience with them. My warranty is very valuable. I have three contracts with AHS on three different places and I use them. It saves a lot of money as well as time in finding a good technician. American Home Shield's service has also been good and the people I’ve talked to in their organization department have been very helpful. Once, the blower and another part of our pool broke and the way American Home Shield responded was beautiful. The contractor was here the next day and he was great. Then, when we ordered the parts, we only waited for five days until American Home Shield got them. The guy then came and installed them. The service was great.

We used to have American Home Shield in Louisiana when we bought a house about 15 years ago and when we bought these houses here, we signed back up with them because we have always had a good experience with them. I submitted the claims with American Home Shield online, but I had talked to someone on the phone a couple of times because one time, they had canceled a claim. They then got it all straightened out. The customer service reps did well and they resolved all the issues. The contractors were very polite and respectful. They did their job and were very quick about it. It wasn’t something that was dragged out for days and days. We had to wait for the parts to come, which was not anything at all on them. Everything was fine and we were well-pleased.

Our refrigerator wasn’t cooling enough and I think it was the timer inside. It would get cold, but the freezer wouldn’t freeze. I keep stuff for fishing out there, so I couldn’t let that stuff go bad. I tried to test it out and do a couple of things. Then I took the back thing apart and there was something there. I called to AHS to submit a claim and it took the contractors less than 24 hours to come out. The guy was good. I thought it was major but it wasn’t major because the technician just did the timer which I could’ve done by myself. But everything was fine. So, I was happy with it.

A co-worker told me how good American Home Shield is and that it’s good to have for our home, so I said I’d try it out. The reps are good at communicating. We had an issue with our plumbing recently, and the tech guy came out here and fixed it.

I was very impressed by the really good and professional contractors sent by American Home Shield. I had no AC and it turned out that the motor was blown. Now, it’s good to be cool again. Having American Home Shield warranty is very good. I’m not handy so it helps me with whatever happens in the house.

The AC was freezing up and the contractor AHS sent had to do some inner cleaning to fix it. He was excellent. He came out at the last minute on a Friday, so I was extremely happy with him. We are also selling a home and I’ve added American Home Shield into the contract, so when the new person buys it, she’ll have that for a year to cover all the stuff. I recommend American Home Shield all the time and it’s definitely worth it especially in Florida with the AC. I’m a single mom and a teacher, so it saves me big time.

My air conditioning started to slowly go out. It would go and work and then all of a sudden it would stop and then a pipe downstairs would freeze leading inside. I’d have to turn it off and then turn it back on after it defrosted and then eventually, it stopped working. I first called American Home Shield because I didn’t know what to do, but I knew that my air-conditioning unit was covered. It’s my first home, so I didn’t understand how the home warranty worked, what I’m gonna have to pay, but the guy I talked to took the time and explained everything to me that the only thing out-of-pocket for me for this situation was the $100 service call. He also said that it was easier simply by logging into my account online and then process it. I submitted the claim online and it was super simple doing it, but I cancelled the claim because my air conditioning started working, but a day later, it was broken again.

We had an issue before with one of our water heaters. I called the claim in and the lady that we talked to was very professional and answered all of our questions. It was on a Friday morning and we were told to wait until Monday, but I told them I needed somebody right away because I couldn’t handle the humidity as it triggers my migraine. So she found somebody else for me and the contractor came out Friday. He was very professional and since the repair, everything has been pretty good. In fact, two service guys came out because one guy didn’t know that the other guy was coming. One guy came around 4:00 and then the other guy came around 5:30.

Our AC stopped working so I called it in to American Home Shield to have that fixed. A contractor came out and he checked the compressor and the unit outside. As soon as he found the issue, he called me up to show it to me. He got everything working again and I paid some extra to have him do a chemical clean on the fence.

I’ve had American Home Shield since I bought my house. One time, I filed a claim and told them to have somebody out and their rep was very good. Then the contractor came in here, did a good job, and everything went fine.

I prefer doing claims with American Home Shield online. I get a text afterwards and the response is generally quick. But I submitted a claim on a Tuesday once and the contractor couldn't be there until the next Monday. I certainly thought they could get to me Thursday or Friday but they did not. I needed it done right away though. I could not do it next Monday so I told them to forget it and canceled the service. I had to call somebody on my own and pay whatever they charged. My only suggestion for American Home Shield would be if one contractor couldn't do the job, they may have somebody else that I could call that can come out a little quicker.

It was hot and the AC wasn’t cooling. I submitted the claim on the phone to AHS and it was very easy the second time. But the first time was horrible. They gave me the contractor who would be coming out to deal with my problem and this was on a Thursday. I kept calling the people but they were not in for the weekend. They originally said they would do the job but they never showed up. Then I kept calling back to AHS and they told me that they would try to find somebody. But it took almost two weeks before we could get some kind of satisfaction. I got discouraged and I had to keep calling until they got a local to come and do it.

I filed a claim to AHS for the Jacuzzi tub. The customer service rep was great. The contractor was very good too and I was very impressed with the quality of service performed. Everything works fine now. However, before that one, it was not a very good experience at all. That was with my other air conditioner. They had three different people come out. I was on hold for hours each time I was trying to get information from them about getting it done, and then when they finally had someone out, it was an awful experience.

I submitted a claim for a stove with American Home Shield online. The stove's igniters kept going off that I had to unplug the unit. While it took four days to get a contractor out, our interactions with them were wonderful. They were great. The stove has been working since the repair. American Home Shield is good to have.

American Home Shield has a very good customer service. They called back, which I liked and I'm very happy. The contractor from Sun Powered Solutions was good too. He went over both units and he made sure that they were all cleaned out. I’ve been with American Home Shield for less than a year and I went with them after researching and looking into what they provide, the warranties and everything behind it.

It was 76 degrees and my AC wasn't cooling so I called AHS on a Friday. We've got scheduled and they had somebody out on a Monday. The technician was really good. He was early, which is unheard of when you get repair people. I even told them that never happens. He fixed the ac that day and was fast. We got the warranty when we bought the house and at the end I renewed it right before our air conditioner broke down and I’m thankful for that.

American Home Shield was prompt. They got the people out here quickly to fix the AC, and I appreciated that. The AC ended up breaking again like two weeks later, and they got the people right back out here. It has been great.

Two of the outlets in the dining room and one in the living room wouldn't turn on, so we called American Home Shield to have them fixed. My husband talked to a guy and he said that he had called somebody but then it turned out that he didn’t. Then he called somebody and they came and they were wonderful. We initially thought that it was the light that had a short because we just had the roof fixed but they knew what they were doing and they tested it right away. They found what it was and they fixed it in about 10 minutes.

My appliance wouldn’t light and I called American Home Shield about it, and the representative I spoke to was good. Hammond Services set up an appointment with me and a young lady and a young guy came out here. They ordered a part but the wrong one came in so they had to go back and reorder it. They were on time and their service was good.

Our air conditioner had a leak. I unblocked the drain and I changed the filter but we were still having a leak. I submitted a claim to American Home Shield and I did it online. It was very simple. Once I filled out the claim, they called me right away and they gave me someone within an hour who also called me and set up an appointment. It was really a quick process.

It's very valuable having a home warranty. My wife and I are both senior citizens, retired, living on 401(k) and social security, and having the warranty guarantees that our budget ought to work. We’re both happy with it and they responded to our every call. I called them out 'cause it was 95 degrees and the air conditioner wasn’t cooling the house. It wasn’t even running.

I’ve used American Home Shield a couple of times and they were good. But when the commode was leaking in the back and its back was wet, they weren't good at all for that particular issue. I submitted the claim over the phone and it didn’t take long for the contractor to come out. The plumber went up there and replaced the inside of the commode, but that didn't help at all. He came out three times and he said that everything was fine with the commode and I just had a stress crack on it. But we moved into this house and we just bought that commode, so I don't know how it cracked.

I had outlets that didn't work so I submitted a claim to American Home Shield online. Then, I was told which company was assigned and I heard from somebody within 24 hours. The guy who came out took care of the issue and explained all those stuff to me, which was way over my head. He fixed the problem and I’m good. Then, when my contract was up, they automatically sent me a thing saying, “Renewing in a couple of months”. I was trying to cancel but I couldn’t get through to a person on the phone line. I tried numerous times on numerous days and I kept going back in circles. So I sent them a letter saying I didn’t asked to be renewed and told them to not renew. I also asked them to let me know they receive the letter for the cancellation when my contract is up the following month.

My experience with American Home Shield has been amazing. It has been the best thing. Everything was working fine with the pool initially. But all of a sudden, the blower was making some type of noise then it wasn’t working at all. The heater wasn’t working as well. It would only stay on five minutes and then the water would get cold. First, I did the claim online then I called American Home Shield. The rep cancelled the claim and resubmitted another one for me. American Home Shield sent me the contractor's phone number and I called them. The technician told me he could be here the next day. He was quick and I liked him a lot. His professionalism was amazing. He explained everything thoroughly and knew exactly what he was talking about. Since then, the heater has been operating nicely.

The power in the house was flickering on and off. American Home Shield had sent an electrician out prior and they found that there was a short in the sump pump. But after that was fixed and repaired, it was still flickering. I had the tenants moved out and we cut the power off. When the power company came out and turned the power on for us to do cleaning and maintenance, they could not turn the power on because there was a hot socket at the meter box. The top right socket of the meter was burned up so the lineman that came out to look at it and said they either had to replace the socket or put a whole new meter box in and it was built into the side of the house like they cut out of the bricks.

Recently a pump and lift station went out. Harrison Plumbing & Heating came out for it and they were very good. I was impressed with their knowledge, service and how well they took care of the issue. However, my first appointment was set up with another company that was probably 100 miles away from my location. I don’t know how AHS sets up the services but the other company happened to be on vacation when they were set up. My repair was delayed only because I did not know that it would take a while for them to complete the service ‘till they returned. I didn’t get any response from that company, and I called American Home Shield back and then they set it up with someone closer. Overall I’ve had excellent service from them and they’ve handled every situation very professionally.

I tried to get detailed information about the terms of the service including a copy of their contract, and they simply hung up on me when I brought it up. I tried a few more times, and they simply refused. They said contract will be sent after it is paid for!! Who agrees to an unknown contract? Answer: At least 27,000 people that have left reviews here, but still, I'll pass!

What Service??? I have been an American Home Shield customer since 2008. Typically service is timely. As for this time, it's been 1 week since the problem was reported. Still no hot water! Called AHS again this morning. Said they had not received proper information from the contractor assigned. Well 'somebody' is not doing their job! Sending in the payment is my job... my end is covered. Assign another contractor already! Called the contractor 3 times this morning. All I get is the guy that was suppose to be assigned to the job didn't show up for work. Can't reach him... Why not send another repairman with a water heater? Shouldn't be that hard people! Very Dissatisfied.

American Home Shield is a company that bets that they can get away with the fraudulent practices that they pursue. No one documents when they say they are, they send you shady companies that put a Band-Aid on a problem and try to claim it is up to you to pay again and again. They have no problems taking their page that they can get away with the fraudulent practices that they pursue. No one documents when they say they are, they send you shady companies that put a Band-Aid on a problem and try to claim it is up to you to pay again and again. They have no problems taking their payday each month, but failed to do what they say they will do when it is needed. I have had my air conditioning system serviced so many times I've lost count.

When our microwave was sparking, we contacted American Home Shield and they contacted whoever was needed to come out. Then the contractor came out in a few days. It was fast and he was wonderful. He explained everything. He said, “You can either do this, but it’s gonna be very expensive, or you could just do this and that’ll certainly fix the problem and you’ll be good to go.” He was terrific and we kept saying that we wanted to keep him. The microwave has been working great since then and we’re very happy.

The screen of our oven unit would not light up and we couldn't see what we were doing or what we were trying to cook. I went to American Home Shield's website and submitted a claim. They tried to find us another model or a repair but our unit was out of date and they couldn't find any parts, so they got a new oven in. We ended up waiting about two weeks till it was replaced. The contractors came out and replaced the unit, and we had a great interaction with them.

I went to American Home Shield's website to submit a claim for my garbage disposal that was leaking, and it was very smooth. AHS assigned Patriot Plumbing who then sent two gentlemen who were very professional. They came in, assessed the problem and when they realized that the unit wasn’t repairable, they replaced it. I blinked and I missed the whole thing. They did it very quickly and efficiently, and the garbage disposal now works great. I'm very grateful that I subscribed to American Home Shield's service.

One of the pumps of the pool went out and American Home Shield replaced it. Also the spring on the top of the garage door broke, so the garage wasn’t operating and they replaced the spring. I like the promptness. I submit the claim online and they get back with me later on and set up an appointment for when the contractors can come and look at it.

Everything went smoothly with my AC claim. It was super easy to submit the claim online and American Home Shield got somebody out quickly. The gentleman was really nice, professional and friendly. They had to order a part which took a couple of extra days. But he was able to quickly diagnose the problem and get it resolved. So I was happy with that.

American Home Shield doesn’t cover a lot of things that we thought they covered. But it was easy filing the claim online when the shower was backing up and the contractor came out the next day. He told me what he was gonna do first and he was good. Everything’s fine now.

I submitted the claim with American Home Shield over the phone and the reps took care of me. They were professional, quick and friendly, and I was totally satisfied. The contractors that came out were good. The last time the contractors had to come two weeks in a row. The very last time the air wasn't working, so they came out and had it fixed real quick. They said some wires were burnt out. They got the job done got it done and the AC is working now. I recommend American Home Shield to everybody I talk to. AHS is good and they'll take care of you.

I had gone out of the country and my wife and one of my kids had left about two months earlier. So my elder one and I have moved up of the house because all of his stuff is upstairs. We barely used the AC down and we were using the one upstairs. When I came back in about three weeks, I landed at night, and the AC wasn’t cooling. I initially thought it would take some time because the house has been kept quiet but apparently, a capacitor had gone, which was just coincidence that it blew up and I left. I submitted a claim to American Home Shield and I did it online.

I recently made a claim to American Home Shield requesting for a repair on an AC unit at my house. The capacitor in it had a blown fuse. Submitting a request online was easy and the contractors sent were very nice and professional. They came in and repaired the wiring for the capacitor and it kicked the AC back on. Now, our AC is still working and it has been going great. My experience with the company was a lot easier than I thought it was gonna be. It has only been one claim for us and if the process is like that for any other claim, then I look forward to continuing with American Home Shield.

I've been with AHS for a year now and have had good interactions with their reps. I submitted claims with them through the internet and the contractors that they sent out were good. With one contractor, everything was okay during the initial interaction. However, the next day, one of the joints broke and flooded the basement. So they came back, fixed it, and gave me a gift card. They took care of everything that happened and did a good job.

The dryer's duct was clogged so we had to get someone to clean it out. I submitted the claim online to American Home Shield and the process was pretty smooth. I like the online process as it takes away the issue of waiting to speak to someone. So far, I have no problems with American Home Shield. They do what they promise to do. When Majestic Appliance Service called me, they asked a couple questions to give them an idea what was wrong with the item. The contractor was professional, on time, courteous and efficient. He did not rush the job. He really had a little difficulty in getting to the problem but he took care of it. Now, the dryer is working perfectly. He did an excellent job and I definitely would recommend him.

American Home Shield has been nothing but wonderful to me. Recently, I had an AC issue. The second time, it was plugged in. The third time, it was called a capacitor. When I called them to tell them about everything, they were nothing but polite. It was quick and easy as well. I loved it. The technician was beyond wonderful too. He was very clean and very calm. He knew what he was doing and he was also very professional but very nice at the same time. He was on-time, which was perfect, and he had the parts with him. So there was no problem. Since the repair, it's been wonderful. AHS is just so professional and they get to you as soon as they can. You don’t have to wait two weeks, they get it done. We’re very satisfied with AHS.

I immediately went online to file a claim when the condensation line of the AC clogged up and navigating through the claims process on American Home Shield’s site was easy. Then, ES Heat & Air was at my property the next day. Their service was fine and at the moment, the AC is working okay.

I normally submit my claims with American Home Shield over the phone, however, I have to stay on the line for over 30 minutes sometimes before I can get them to answer their phone. It also takes a while before they send somebody. I was with AHS one time, then I canceled it. Then one day I decided to try them again. I’m on a fixed income and I didn’t know whether I can afford it or not. I’m still with them but I was very upset about this Patriot Plumbing and with my insurance. I don't want other people to go through what I did. My water heater went out on the 19th of May and I didn’t get any service until the 25th of June. I was very frustrated by that.

Our air conditioner stopped. The drain pipe was clogged and my daughter came the next day and used the hose and cleaned it out because she did this to her own air conditioner. However, her air conditioner is a newer model than mine and it's different. She thought that by cleaning it, the air conditioner would work. I called American Home Shield and the gentleman they sent was very nice and polite. We did not know that there is something to be done up in the attic in order for the air conditioner to start working again. He went up, fixed it and got the air conditioner working for me so that means a lot. I have the $100 that I have to pay but luckily for me each time I've had to use them my problems were small. Nevertheless, I'm still happy because I live alone and I don't have anybody that I can call on to help me with these things. Whenever I've had to use American Home Shield, I've been satisfied. I’ve mentioned them to a few people.

American Home Shield is awesome. I called AHS to submit a claim and the rep was friendly. The air conditioning leaked and it seemed a leak with the water. When the technicians left, I used the AC and it was good. But after a month and a half the problem started again so I have to call again and tell AHS that it wasn't corrected.

I was talking to an American Home Shield rep a day before yesterday and he was very helpful. The management of that rental apartment send them a check for $75 and I send a check too. And he clearly told me, for my complete satisfaction, "Don’t worry about that. The check will go back to you." American Home Shield is not taking double payment from people so I was very pleased. That was a good experience. I certainly will recommend American Home Shield.

I put a claim online with American Home Shield because the condenser fan on my AC unit wasn’t coming on, so it wasn’t cooling the house. They were able to send a contractor out the next day. The contractor inspected the AC unit and replaced the part and now the AC system is working fine. It was a 45-minute job. The compressor unit is making a bit of noise though because of the fan that was put in. Something is off and it's vibrating really bad so I need to call them back out again, but everything is fine with the AC system. Last year, I also had another issue with the AC unit and the contractors came out and fixed it. And it went smoothly. The contractors that AHS used for the AC system were friendly and they were able to fix the issues.

I called the American Home Shield's 1-800 number on a Friday when we had an issue with our dryer. Their contractor was out the following Monday and we had an awesome interaction. Their technician told me that it might have been from the primary installation and he thinks it wasn't installed properly. The electrical wiring unit was shorting out and arcing with the washer that was right next to it and they fused together. He explained everything including what was going on. He also showed me what needed to be replaced and rewired. Now, the dryer is working better than it ever did.

The pipe on my AC was freezing up and it was blowing hot air. I filed a claim for it online with American Home Shield and they emailed. Then the contractor, M&M Enterprise, called me and set up an appointment. Their tech was so professional and he was a good tech. He was polite and he let me know what the issue was and was able to repair it. Last year, the tech who came from Air Comfort Control wasn’t polite and he didn’t wanna let me know anything. They just came in, fixed it and left. Nevertheless, I love American Home Shield and everybody should get them.

My father, who is in Louisiana, recommended American Home Shield. He is a contractor with them and he sees good customer service from them. We’ve been with them for a number of years now. I’ve had two service calls this month. One was to repair my washing machine. I was getting an error message and it wasn’t working properly. That was resolved yesterday and it’s working fabulously.

American Home Shield’s representatives were always excellent on the phone when I submitted a claim to them. They were very personable and pleasant. They always ask to make sure that what we were asking for was all that we needed and if there was anything else. One technician came out first and he did the troubleshooting on the electric dryer. The dryer stops in mid-cycle and had a smoke smell to it. After he did the troubleshooting, he explained that he was gonna order parts through Home Shield and as soon as the parts get in, he would be in to replace them and that it wouldn’t take very long. I was happy with it.

I moved into a new home and needed to change the locks. I emailed Kerry, my American Home Shield sales rep, and she set everything up for me. All of my interactions with Kerry have been great. She's so helpful and quick to respond even when I have dumb questions. The guy that AHS sent called to let me know he'd be in the area the day before. I actually forgot to call him back but he called me and I told him that he can come over whenever. He was here in 15 minutes, and he pulled out his equipment and changed out the locks, then we chatted a little bit. He was very friendly. Then he gave me my new set of keys for all the locks that he changed and he was on his way. It was pretty painless. I would definitely recommend American Home Shield to anyone.

I had a leak in my clothes washer. AHS sent out one guy and he was horrible and rude. When he came in, he couldn’t find anything wrong and accused me of putting too much soap in the washer which he said was causing it to leak. That didn’t make any sense to me at all because I was putting in the right amount. Then he just left.

I gave Rapid Rooter Plumbing a $75 check but I didn’t know that American Home Shield was also gonna charge my card. So I ended up with a double payment. I’ve been trying to get it back but they're having to verify with the plumber that they had actually gotten the check. I also told the plumber about the issue and he said he tore the check up but he didn't. He deposited it. We had called them out to unclog the drain and it ended up being a different problem but everything's fine now. It was also easy to submit the claim online and the plumber got out really quickly. They were all friendly and helpful too.

My sister recommended American Home Shield. I have a good rapport with them and they're reliable. I call them, they send a contractor out, do a good service and I give them a check. The contractor that was sent out for our AC was very knowledgeable and pleasant, and knew what they were doing. They resolved my situation better than others that had come out, so I was very pleased with them. Although the air conditioner is not working 100%, it's working better than it was.

Whenever we submit claims to AHS, we usually hear from their contractor on the next business day. Texas Best Heating and Air had to come out to my house twice. The first time, my AC was overflowing into the hot tub. The drain had clogged up and water was coming down under the ceiling. Though most of the time, we really like AHS' contractors, we had one technician from Texas Best whom we thought was a little shady. The next time they came out, it was the owner who came and he said that he had to fire that technician. I didn't want to leave him in a room where I had valuable stuff. Nevertheless, Texas Best did a good job. Their technician even explained how I could detect the problem earlier in the future.

The warranty worked like it was supposed to and the whole process with American Home Shield and Lake Plumbing went as smooth as it could. I would definitely recommend American Home Shield to friends. My water heater was leaking when I submitted the claim online on a Friday afternoon. It was very easy to do and the contractor contacted me over the weekend. But it wasn’t an emergency so they came on Monday. They were perfect on the phone and in person. And they knew everything to do. They had clearly dealt with American Home Shield before. My water heater was replaced and installed in less than a week. It was very fast.

In the past, AHS had been good. It was recommended to me and I thought I would have a good experience. I thought that I was gonna be covered, that I was gonna be okay and that somebody was gonna be taking care of me. But my experience turned out not to be so great. Nothing was really looking out for me, not even American Home Shield.

Both of my AC's quit working. The fan of the AC worked but there was no cooling at all and it was very hot. AHS sent a repairman and when he came, I found out that neither one of the AC had any more coolant fluid so he refilled both of them. One of them had leaked some, so he put an anti-leak component into the refrigerant. Then later the one upstairs was not cooling and when he came back, he found that there was a failed capacitor and he happened to have it with him. He replaced it and everything has been fine since then.

My water heater was leaking but it was a slow leak, not gushing water, so it wasn't an emergency. I called American Home Shield and the contractor came out. They determined that replacing parts on it may stop the leak and it did initially. It wasn't leaking but from the spot where they replaced the valve, I felt moisture. Once I told them that, they came back out and said it wasn’t just that valve that needed to be replaced and that I was gonna have to have the water heater replaced. When they came and installed the water heater, there was a charge for modification that had to be done, just so the warranty would remain intact. So I did have an out-of-pocket cost. Nevertheless, I got hot water here now so that's good.

I've been with American Home Shield for over a year and our experience has been awful. The people they sent out were just too unprofessional. One guy said it was something on my refrigerator -- it’s a double-door freezer. He put something and then he said, “Give it enough time. If it’s not getting cold, call me back.” I said “Okay.” The freezer side is cold, but not cold enough to freeze ice. The other side is not. I wouldn’t even put no food in there ‘cause it was not cold. I then called the number, but there was nobody answering. They also have an 800 number on there where if you call that number, they will get back with you. I also sent a text, but it did not do anything. Then finally, I got the guy back out here for the refrigerator.

FRAUDULENT BILLING!!! I requested service from American Home Shield home warranty company on 7/18/18 for my Air Conditioning because there was cold air coming out of the a/c unit, they sent a repair guy that refused to repair the leaking air out of the a/c unit. He left after refusing to repair the issue. We called and American Home Shield stated that they would send another repair guy to look at the duct work of the a/c unit and obviously only charge us $75 once for the service call.

I have had AHS for nearly 4 years but am about to cancel my contract due to their terrible contractors. My dishwater was not working properly in May so a tech came to look at it and claimed it was due to low water pressure from my kitchen faucet, so I had to get that fixed first. Fine, $75.00 service/co-pay paid and I call AHS again to send me a plumber to fix my faucets. Plumber (Action Plumbing) never shows up to my house and I call both the plumbing company and AHS to see what happened. No solution so finally 3 weeks later a different plumbing company arrives. They take a look at it, tell me it's low water pressure but not sure why it's low so will come back to try to fix it... another $75.00 service fee charged.

When my son bought his house, I gave him a home warranty from AHS. I truly thought that it was the best product out there - boy was I mistaken! Hours were spent on the phone, in person and through emails trying to resolve a plumbing issue. For four months, my son and daughter lived with sewage spewing into their dishwasher and on the kitchen floor and the best AHS could do was send plumbers out to evaluate the problem. AHS refused to clean the main line because the cleanout wasn't located inside the house. Who has a sewer clean out inside their house? Guess it was their way of ignoring the problem. They use shady contractors, in addition to some really good contractors whose hands are generally tied.

I called American Home Shield about my contract as it wasn’t explained to me where I wanted the air conditioning, the dishwasher and all that on one. There was an ad to wait until February to do it but they didn't explain it’s called a 10-in-one. I had called to find out about that but I never got a call back. Other than that, the representatives who I spoke with over the phone were good. I filed a claim for the air conditioner and they were able to send somebody from Samuel & Sons the next day. The contractor came at a convenient time and he was very professional. He explained what was going on every step of the way. The compressor went out but now the air conditioner has been good.

Something was not right with the AC and I filed a claim online with American and then they called me back. Their operators did as best as they could in such a short time and the contractors that they sent were exceptionally good too. They were prompt and they came out the same day. I’m handicapped and they know that. They were very kind and helpful and they went above and beyond the duty. The AHS service is good. I’ve never had them turn me down for an item that had to be repaired in the two years that I’ve been with them. They’ve replaced items in my home already. They replaced a brand new refrigerator, brand new microwave and a brand new pool pump and they’re not like these other companies that make you run through hoops.

Our AC was leaking water in the water tray and the pipework going out to the house was blocked. I submitted a claim for it online with American Home Shield and it was really simple. Within an hour, I heard back from them. The contractor that they sent did a fantastic job. They cleared the block and got the AC fixed again. They also told me how to prevent it from happening again.

Our wasn't running. We looked at it and it seemed fine so we concluded that there was an issue with the outlet. I called American Home Shield to submit a claim and it took a couple of days to get a contractor out. Now, everything is working perfectly. I used to be with another company but AHS had a better rate this year and so I went with them. So far, I've been happy with AHS and I recommend them to others.

We had an issue with the stove. One of the buttons on it is broken on the back. I filed the claim online to American Home Shield the contractor that was sent to fix it was professional. He took a look and he had to order a part and that took a bit longer than we expected but he called and scheduled the time to come back out as soon as he got the part, so it went pretty quick. He put the new part in, took the old part out, pushed the stove back and did everything we needed. Everything works fine now, so I couldn't ask for a better service. I would definitely recommend American Home Shield. It's a quality product -- it's an easy process to file a claim and they have fast service.

I called in an issue with my AC. American Home Shield then sent BPM to service my unit. I had to wait for BPM for a little bit, but the wait was understandable. It was summertime so they were busy. Still, they did well and my AC unit is now working 100%.

Filing a claim online with American Home Shield was easy and they were able to send out a contractor the same day. The guy they sent showed up when he said he was going to and he took care of everything that needed taking care of and the AC works now. I've called AHS a few times and the only issue that I've had was regarding my claim with the subpump but that has been taken care of. All the other times, AHS worked out well.

The garage door wouldn’t stay shut and kept coming back up. At one point, when I was trying to hit it a couple of times to stay down, smoke came out of the back of the unit. I submitted a claim to American Home Shield for repair. I did it online which I've done three times since I bought this house and I've never had a problem navigating through their website. The contractor came and the capacitor, which was what was smoking, had to be replaced. The tech also did adjustments and sometimes, I would help him by hitting the garage door while he was making the adjustments. Everything's working fine since.

The spigots supplying cold water to the washer wouldn’t turn and I filed a plumbing claim with American Home Shield. I had to do it over the phone though because something was screwed with the contract. I’m an online self-service person and I wish I had been able to file the claim online but once I figured out that wasn’t working, it was very easy to do it over the phone. The contractor that they sent showed up on time and was very professional and solved the problem quickly. He didn’t have the necessary part because it’s a special part for the washing machine but he went right down to Lowe’s, bought it, came back and put it in. He was very knowledgeable and courteous and he got the job done. I’ve always had a good experience with AHS. Having them is a great idea especially in the first year of home ownership because you don’t know what issues are lurking there.

My dishwasher stuck out one minute, and there was still soap in there and it wouldn't restart. I submitted a claim for it online and it was easy. The contractor was nice, but I don’t know if he really fixed that well. He said it was because it wasn’t locking, and he put a wedge in there but I can already tell it's starting not to click like it should to lock. But American Home Shield was helpful and I like them.

The spigots from the hose line on the exterior of the house were leaking. I called American Home Shield to file a claim for it. Within a week, their contractor showed up. I showed them what was going on and he took a look at it. He asked if I had anything to be replaced and he took some photos. We talked about what was needed to get them replaced and he scheduled a time to come back out and do it. I thought we were gonna have to get a separate guy out to do some drywall work because they had to create interior access to get to those but he was able to do it. I was a little apprehensive at first. I wasn’t sure how much work was gonna be involved or if he could do it but he did a great job.

The air conditioner wasn’t cooling and American Home Shield took care of it. I called to submit the claim and I was on hold for about 20 minutes. The contractors called ahead of time and said they were on their way, and when they arrived, they handled everything very promptly. Having a warranty is quite good because we’ve had a series of problems every summer with this air conditioner and it’s solved now. When we bought the house, we had another warranty company which we weren’t that happy with, so I switched to American Home Shield and we’ve been satisfied.

Our air conditioner stopped working and I filed a claim with AHS over the phone. Our problem was not resolved and it wasn’t the most professional situation. The contractor had recharged our Freon and within that short amount of time, he couldn't even remember how much Freon he had used for us. I think he had gotten a phone call and gotten distracted. I don’t think it was the worst though. He diagnosed the problem and took care of it.

My dishwasher wasn’t working properly and I called American Home Shield to file a claim for it. They were able to come up with a contractor within a reasonable amount of time. The contractor was very knowledgeable. It took about three weeks to get the part in because we had to wait for the part to come in. But he let us know and showed us what was going on and made good recommendations. Now, the dishwasher is working properly.

When our dryer's heating unit was out, I went online and submitted the claim with American Home Shield and everything went smooth. Appliance Works came out the next day and fixed the unit. American Home Shield was great and I would use them again if I needed to.

I submitted a claim to AHS because my AC wasn't getting cold. Submitting the claim to them was fine, they weren’t the problem. It was the vendor that they used. The first contractor just took their time. I told them that my daughter’s pregnant and it’s hot in this house. When I'd call to check on the status of the parts, they’d tell me that I had to send an email to check the status of it and someone would call me back after 6 o'clock. But no one ever called. I called day after day. And when they finally called me back, that was when I canceled.

The AC compressor went out. I went online to get the log-in and password all setup with American Home Shield, and submitted the claim and got a phone number. American Home Shield contacted Herrington Heating and AC to handle the situation. Then Phillip promptly came out the next morning and we got the unit looked up. He diagnosed the issue and it took until Monday to be able to gather up all parts to be able to make the necessary adjustments and repairs. Four days later, I had air conditioning. It was great. It was a 104 every day during those few days and it was absolutely miserable so we were pleased to have air conditioning again. Herrington was awesome and they were courteous. They were in and out and didn’t leave a mess. I’ve called American Home Shield twice and my experience has been very smooth, very simple and very straightforward each time.

I love American Home Shield. I'm only having a great experience with them. Recently, I filed a claim over the phone for my air conditioner as its core was freezing up. The contractors came out and did a great job, and everything has been working good since. I would try to tell more people about American Home Shield and that they gotta get it.

Whenever I need to file a claim with American Home Shield, I prefer doing it online. Their website is easy to use, the response is usually really good, and I get an email confirmation that so and so company will be contacting me shortly. With the most recent claim that I filed online, the contractor that they sent, Service Contractors Plumbing, knew what the issue was within seconds. My garbage disposal decided to stop working, had a leak in it, and they ended up replacing it. The tech got it done in 15 minutes and was out of here. It was great.

The air conditioning stopped working. I called American Home Shield and their reps were very efficient. They took my information down then emailed me the people that would be coming to fix it. But I didn’t know when they were coming and it was probably because the contractor would have to call me and tell me. I had a very good interaction with the contractor though. I left my office and went back to meet them when they got there and they worked on the AC. That was on Tuesday and unfortunately, they could not fix it while they were there. So, they had to come back on Friday and finish the job. Still, they let me know what was going on and there wasn’t any question as to why they were doing it. They had to order a couple of parts and wait for the parts to come in. I did not like that but there wasn’t anything that I or they could do about it. And now, the AC is operating fine.

When I have an issue and I submit claims with AHS, I do it over the internet or sometimes try it on the phone. The thing about the internet, however, is you cannot describe the issue in detail so that the repair person knows what it is and can at least prepare for it. Like for this most recent claim we filed where our air conditioner is way too loud but the person said it is quite normal so there is no need to do anything at that time, I could only select air conditioning and that was it. Because of that, it would take up more time of the contractor being in my home. With this last issue, it could take five minutes. But the next time that the AC would need repair, it would probably take three hours, so it is important to know what kind of issue the contractors might experience.

When I called American Home Shield to submit a claim for our garage door, the reps were awesome. Likewise, the contractor that came out was great. They had to replace the garage door opener and everything has been holding up well since the repair. AHS was very fast and it was a smooth process. We've used several other home warranties and our experience with AHS is better than the other one that we had. I would highly recommend American Home Shield.

We’re completely over American Home Shield and all of their vendors. I'm paying for somebody to come out and brush me off or do the cheapest possible work. An issue is gonna be fixed for two minutes and then, it's gonna break again. The spa wasn't working properly and a guy came out and said it works fine but that was not true. It still doesn’t. The ice maker broke again and it still doesn't work. Also, for the dishwasher, we ended up removing part of the plastic tray ourselves and it finally stopped leaking after we paid the guy three times to come out. The hot tub still doesn’t work properly, and we're really frustrated and tired of it, especially when American Home Shield seems to be more concerned about the $75 and the feedback.

I got American Home Shield on the line for our AC that stopped cooling. It took them two days to send a company out, and the company that came was very courteous. They looked at something, went outside, did something else, came back in and told us what the problem was. They replaced whatever they needed to replace, let the house cool down a bit, and they went on their way.

I usually submit claims to American Home Shield online. It's not difficult but I prefer talking to somebody. So, when my air conditioning unit wasn’t cooling, I filed the claim over the phone this time. The reps did very well and it wasn’t very long until I heard back from the contractor that they were sending out to me. I received excellent service and interactions from the contractor. The AC has been good since the repair. I’d recommend American Home Shield.

We had a dripping faucet. We submitted our claim with AHS online and the experience was great. The contractor that they sent was Allgood Plumbing and their tech was good. He came out later than he thought he was gonna come but it was no big deal. AHS has done right by us.

We had an ongoing problem with our ice maker. American Home Shield sent several different technicians out and it was repaired multiple times. The techs finally got it figured out and it has been working great ever since. We have submitted a claim over the phone and online. We never had a problem getting a representative on the phone. Our problem is generally resolved quickly and I feel that the technicians that they send out are far superior to that of our previous home warranty company. Also, it was usually Sears that came out and they were always amazing. They were very friendly and very great communicators. Also, they were always working to get everything done in a timely manner and were just a pleasure to work with.

I needed my AC fixed and American Home Shield provided good service in that experience. The AC turned off and wouldn't go back on so I filed the claim online, which was easy to do. Ambient Air & Heating came out and did a good job. It was quick and easy. The technician also told me how I could fix myself in the future.

We phoned AHS up to submit the claim, and it was easy. They answered right away, so it was good. The contractor they sent came to fix the water pump, and they were pretty good. They promise when they would come, and they would come on time. It was perfect. Everybody was nice and I'm happy. I had a lot of companies before, but this is the first time I'm happy with one. I'm loving it because they find a company. They keep it. If I have a problem, I call them. It's a perfect company. Get it!

My wife goes online for a lot of the stuff with AHS. She submitted the claim for the garage door and it took two days for someone to come out. Whoever put up one of the 4 x 6 suspenders that the garage door was mounted to didn’t predrill it so it split. It came down, which made the door not fastened well to the wall anymore. The tech replaced that, aligned my door and had gotten it working again. He knew what he was doing and was very professional.

Our garbage disposal wasn't working and I couldn't find my recent contract number, so I called American Home Shield's number. They prompted me through different things, found my account number, and told me when I could have service. They sent someone out a little later than the following week and it was done quickly. The contractor came on time, got to what was happening, and went right to work. I cleared everything away and he just worked. It was a very pleasant experience.

The AC all of a sudden stopped working and we called American Home Shield. I had been covered with them for about two weeks at the time it happened. We got some mud wasp up here and the contractor found out that they started a nest on the switch. It was fairly quick and simple. All the tech had to do was break that up and it turned right on.

AHS knows their AC/Plumbing contractors are requiring homeowners to make repairs that aren't needed. And when you try to cash out option, they don't cover items they'd cover if you use their contractors. Their contractors charge more to fix covered items than if you didn't have a warranty and just hired a contractors.

I been a member with American Home Sheild since May 2018. July 24 my central air unit broke down in the middle of a 7-day 97 or higher heat wave. I called, put in a claim and they sent out Quality Air HVAC. I was told I need a new compressor. I asked both men at different times, "Is that all I need?" And they both confirmed yes. Two days later I get a call from Quality Air HVAC saying I need to pay $300 dollars for the fluid that go in the compressor. I was so disappointed in AHS that they sent this company representatives out who didn't give a full work order that needs done. Therefore I was not paying the $300. Just do my compressor. 8-9-18 was the date we agree for them to come out and put in the new item.

American Home Shield is unbelievably easy to work with. They do whatever they can to help you. I've had things I've had to have them do and they've been great. Most recently I had some work done on the pipe on the inside of my house. It was so stressful 'cause the pipe cracked and there was something wrong with the way that it was installed initially. The tech came out and he replaced it. He was amazing. He was so sweet and he didn't interfere with anything I was doing. When he got the parts, he did what he needed to do and was done. We've had people in my office that have had issues with plumbing or air conditioning, and when a guy had an issue with his dishwasher, I told him he should have American Home Shield.

We've been in Nigeria for five years and have just moved here. We had just bought the house and had a lot going on. We had my elderly father-in-law staying with us when the air conditioner in the bedroom he was staying in died. He is in his late 80's, so we couldn't leave him without an air conditioner. We had to get it fixed. We had the air conditioner replaced, which was $8,000. We only realized later that we had AHS and that the air conditioner should've been covered by our policy.

My downstairs AC was blowing hot air. I filed a claim online with American Home Shield and then I got a callback. The rep told me who the contractor was gonna be and confirmed it with an email. I called it in on a Friday and the contractor promptly came out on Monday. I’m very satisfied with them. They were very courteous, quick to the point and they weren’t trying to sell me a new unit. They fixed what was wrong quickly and it was perfect. A long time ago, I had American Home Shield and wasn’t very pleased with them but this recent experience is a little different.

Our sewer line backed up recently and I got dirty water inside my house. I made the claim for it online which was simple. I had called all the companies just to see who would come first, and another company would have found out 10 minutes before I was able to contact the contractor that would come so I had to cancel the other companies. So, AHS was slow in their response. The tech arrived and did the service which was a clean-up of the line. However, it was difficult to start a conversation with him to know what the root of the problem was. But he went through the whole process with no problem at all and he fixed it.

I like how I can call American Home Shield and get somebody out to the house within two days. It’s always quick and when I had an AC issue, the rep that I spoke with over the phone was pleasant. The contractor had to come out twice though, and I didn’t like that. He did what he could do but his explanation on what he did didn’t make sense. So when we still had the same problem after he left, I called again to try to get more clarity. Someone from the same company was sent out and he didn’t understand why the other technician phrased what he said the way he phrased it either. But there still was nothing more they could do. They pretty much blamed it on the heat. It’s extremely hot here so the AC is not gonna cool to a certain point. The AC is just a little better now than it was at first.

There was a leak underneath the house and I was out of hot water for three weeks. Every time I had to take a shower, I had to open up everything in the main valve. After I filed the claim, it took about a week for Spring Mountain Construction to come out. They had problems trying to find out where the leak was and they patched the hole but they still haven’t finished the job because the contractor had to remove a sink and a vanity. He tried to take everything in one piece so he could put it back together the same way, but there was no way. The stuff had to come out in pieces because the leak was not in a good place. It was underneath the vanity and the slab, so he had to break cement. I paid a bit of cash money so they could get it going for me because it’s hard to stay without hot water in the house. I told the contractor that I’ll take care of the rest by myself. Overall I have no problem with American Home Shield and I'd recommend them.

I’ve been with American Home Shield for three years and the first time I had an experience with them was on Thanksgiving Day. A water line had broken and a tech was to be there later that evening. They didn’t show up until the next day and several hours into the day. The guy that came was very demeaning and I didn’t like him. I let the next person I spoke with from AHS know that I was not happy with the way that guy conducted business, even the way he talked to the guy that was with him.

My AC wasn't cooling and I submitted a claim with American Home Shield, who then sent a company out. That company came and told me that there was nothing wrong with my AC and that it was an electrical issue which was flipping my breaker. Two days later we called to get an electrician out and it was gonna be another $100. It’s the same issue and I didn’t realize that I had to pay another deductible, but I was told that I had to. American Home Shield didn't want to transfer the money that I paid for my deductible. When the electrical company called me and told me that they got the job and was scheduling an appointment, I told them that I didn't know if I wanted them to come out since American Home Shield told me that I needed to pay another $100.