American Home Shield Reviews

We've been customers for years with AHS, and it's so disappointing how the claims are handled now. In the past, you would schedule a repair, the assigned company would come out and fix it, pay your fee and be done. Well, that's no longer the policy. Any part needed for repair are ordered through AHS, then shipped to your contractor. This process slows down the repairs tremendously!!! Our AC went out on 8-16, Contractor comes out on 8-17, Parts ordered on 8-20, and we're still waiting on parts to be delivered. Contractor said they may(?) be delivered tomorrow. She wasn't sure. So, I'm looking at around 12 days of no AC with 95+ degree Texas heat. This should be unacceptable from AHS...

In May of this year, our A/C stopped blowing cool air. I contacted AHS and they sent HRS Heating and Cooling to fix the issue. HRS ended up changing out the compressor, the type of coolant it ran on, and two valves (one inside and one outside). In August, the A/C did the same thing. I called HRS and submitted a service request. I asked for HRS to return, but was told they “were unavailable”. AHS sent Stout Heating and Air to diagnosis and fix the issue. Stout’s diagnosis was “catastrophic failure” that was caused by changing the type of coolant in the A/C.

When our air conditioner was not cooling our house, I called American Home Shield to make a claim. It was very difficult to get a hold of somebody and it took me at least 40 minutes to get somebody. Customer service is pathetic. It's a call center, and majority of them don't have the customer service in the way they talk. But luckily, I called early at around 8 o'clock in the morning and the contractor came out the same day. Usually, the previous wait times is 24 to 48 hours. But in the summer, sometimes we need somebody quicker and previous tech that we had didn't come out till two days later so it was very tough.

Having a warranty on our property is very valuable and American Home Shield is great. Once, I called them because my toilet was running and the claims rep I talked to was fine. A contractor then came after a couple of days. However, he never fixed the problem. He said he put something new in there, but it never fixed it. Today, I turned the water up totally because it keeps running and it is running up my water bill.

My grandson came down here from Massachusetts and redid all of my plug-ins, including my switches, and changed them all out for me because they were old. When he did the outside switch, he put something that can be reset if it was getting overloaded. When my electricity wasn't working in the back bathroom, I called American Home Shield and talked to them about it. The man came in and looked. My other grandson was there with him and showed him what wasn’t working. We had no idea about the reset switch and the man just flipped it and charged me $75 for being here for two minutes.

There were two plumbing issues in the house, a leak in the sink and a toilet that was not operating properly. I did my claim with American Home Shield online and it was easy. I liked the process. Also, I heard back from the contractor quickly. Although, it was a little bit confusing because the two different issues were assigned to two different plumbers and I ended up scheduling two visits on it. There were two different days in order to fix the problems that likely could have been combined into one appointment. It wasn’t too much of a hassle, but it was kind of odd.

It was extremely easy to go online and make a claim with American Home Shield. I filed one for a failed garage door opener. The process was very simple and I was amazed that I had gotten the response back from them within two minutes. It was really fast. They had emailed and advised me which of their local suppliers here in the Woodburn area would be coming. Then within two minutes of that acknowledgment, I received an acknowledgment from the supplier. They texted saying that they were the ones and they were verifying that the appointment window was going to work for me. It was extremely well-organized.

We got a notice from the city of Abilene that we had a leak and they said that we used 21,000 gallons of water. A rep asked if we filled up the pool which we don’t have. So, I made a claim to American Home Shield and they sent a contractor out within 24 hours. He checked and said that there were two drippy faucets and a bathroom that was running. He told my wife what he was doing as I was out of town that week. When I talked to the water department, the person said the leaking faucets could do it based on how much they were running. So far, it has been good however we haven’t gotten our next quarter bill yet. We have recommended AHS to other people and my in-laws have signed up since. It is well worth the money.

I've always had been taken care of by American Home Shield. Recently our heat pump stopped working so I filed a claim online. The contractor told me that the service would be in a day or two, but he was here within 20 minutes after I placed the claim as he was in the area. The issue got fixed in one visit. He had what he needed on the truck and got the problem fixed in a jiffy. I would tell my friend to use American Home Shield.

The quality of most of American Home Shield’s providers is horrible and they're only affiliated with AHS just to try to get in and then instead of trying to resolve issues. They just sell things like a new AC. Affiliating with AHS is a way for them to get in and try to get our money some other way. I'm a realtor and I’ve referred AHS through my business for 12 years but sometimes I feel like I'm paying for nothing. I don't even want some companies close to any of my properties and usually, when I insist, I'm able to get the people that I end up with. That's when I get results.

I was nearing the end of my warranty with American Home Shield so I had them check out an old furnace. I had a free furnace checkup before that and I found out that it was producing some carbon monoxide. I had them come out before it gets too close winter time. I submitted the claim online and it was really easy. It took me five minutes. I just logged in and picked appliances and picked furnace. Then it took a couple of days for them to call back. I did have to wait a while for the contractor but he did a great job. For some reason, the furnace claim did not get from the warranty company to the installers in a timely fashion. It took them three weeks instead of a week and a half. I don't know what happened in that transaction but I'm just happy it got done.

I had moisture on the concrete on my carport floor and it was coming from the little utility room right adjacent to it. I called American Home Shield because I thought that it was the air conditioner since it is on the back side. The air conditioning guy came out and he said that it was a plumbing situation. Then a plumber was sent out and he gave me this big old spiel. He said that I needed to break up the concrete and the issue was probably something underneath. Then, he went back to the office and told them that it was an air conditioning issue.

The air wasn’t cooling with our AC. I submitted a claim with American Home Shield for this issue by phone and the claims reps that I spoke with were very good. They've always been very efficient. The contractor came the next day because it was after 5 o’ clock when I put in the claim. I had a very good interaction with the contractor and everything has been working awesomely since the repair. I have always recommended AHS to others.

One day, we woke up and the house was hot. The air conditioning was making a humming noise and it wasn’t kicking off. I submitted a claim with American Home Shield online and it was very easy to do. They then called me about an hour after I made the claim, and then the guy that was supposed to come out called me about four hours later.

I had a leak in my toilet tank that was coming out onto the floor so I submitted a claim with AHS over the phone and had very good interactions with their rep. They texted the information to me and then the contractor called me. The contractor was very nice and very professional. The only thing is that he didn't have the parts, so they had to order the parts and it delayed the fixing of the toilet for four days. But the toilet is now working perfectly. I would recommend them.

There was water leaking from my AC since the condensation pipe wasn’t fixed right. I submitted a claim with American Home Shield and the online process for doing that was easy and straightforward. The reps were very pleasant and they resolved the issue quickly. After I submitted the claim, someone from AHS called me and said that they would contact a contractor, then the contractor called. The techs that came and fixed my AC were also quick and easy to work with, and the quality of the work they did was great. The customer service has been good and very efficient, and the part that was covered by AHS was great. All went very well and I would highly recommend them to others.

The blower on the AC unit wasn't working so I went online and submitted a claim with American Home Shield. Then I called the contractor, they came out and fixed the issue. The contractor was wonderful. We had a little miscommunication for the appointment time and he came on his off time. He didn’t realize he needed to call me, but he came at the end of the day and made everything good. He placed a part on the AC and had us up and going so we could sleep that evening. It was a very pleasurable experience. The` people were quick and efficient. AHS is a great idea and I recommend everybody to them.

Our AC went out last month during a stretch of 100 degree heat index days. AHS was called and could not get anyone out to our home for over a week. With a pregnant wife and a child who has asthma, we repeatedly called and eventually received a special "outside authorization" to find our own certified HVAC repair company to use. We did this and had someone out by the next day, where they confirmed my suspicions that the compressor was grounded and would need replacement. AHS was immediately notified and decided they wanted to get a second opinion from one of their contractors- who once again said they couldn't get out to our home until the following week.

We contacted AHS on Aug 19th for an AC not cooling, today is Aug 26th and we still do not have service. The contract said repair or replace within 24-48 hrs. That is a hoax. They send Royal Air a really crooked co. to diagnose on 8/20th, and Royal thought it was a sales call and were trying to sell us a new unit for two times the cost of a new one. Both Royal and AHS keep giving us the loop and have not given us a definite date as to when the problem is going to be fixed.

The door of the washer was not locking properly, so I submitted a claim. The door is okay now. I submitted another service call for my heating and cooling, but that didn't go well. American Home Shield sent two service personnel and they differed by their opinions. My opinion was that AHS didn't consider the right recommendation. The cooling system for the lower bedroom was okay, but the upper bedroom was not cooling at all. This house is a little old and so is the compressor. The other person said the compressor should be covered by insurance, but the other guy said the compressor was so dusty, it needed some cleaning, and that was not covered. So, the unit was not fixed although it was covered.

When we had an issue with our air conditioner, my wife submitted a claim online and we got a contractor within 24 hours. When he got here, we explained to him what was going on. He inspected the unit because there was an outside and inside part. He went back and forth a little while, and then he said that there was a Freon leak and that our system was an older system. He also said that AHS will only cover a small part of the cost to recharge the Freon. He didn't repair the leak and he didn’t recharge the Freon. I’ve put in about five requests with American Home Shield but only one turned out well. I wouldn’t recommend AHS for the cost. If I took what their service cost per month and put it in a savings account, I could have covered my repair expenses from that.

Our air conditioner wasn't coming on so I called American Home Shield to submit a claim for repair and my dealings with the claims reps were good. At first, they told me that it would take five days to get a contractor to come out, then they called me back within a couple of hours and changed it to two days. I had an excellent interaction with the contractor. The tech told us exactly what the problem was and what he was gonna do. He had to replace the condenser and everything has been operating very well since the repair. There’s another home warranty company in our area, but I’ve always recommended AHS.

The washing machine's pump went out. Submitting the claim for it to AHS went fine but it took almost three weeks to get the washer fixed. It was an issue from the parts company to the people who were doing the repair and the home warranty. We had to go to the laundromat twice a week because we have a grandparent that lives with us. We've spent about 100 bucks to go outside the house to get our clothes washed in three weeks and that was an inconvenience. It was recommended that the washer needed to be replaced because the pump was bad. A factory replacement couldn't be found and AHS sent out a non-factory pump. The technician came out and he explained to my wife when he fixed the washer that it probably wouldn’t last six months because it's an aftermarket part and it's a very weak pump.

American Home Shield is a good plan and it's worth having if you have a new home. We wanted the locks changed in our new home, so we put in a request online, which was easier to do. The contractor called us up, came out when we were available, changed the locks and did some re-fuse on some doors. He was also helpful with good suggestions for the locks he changed and to put in. Now, the new locks work.

Our AC upstairs went out and stopped cooling, so I called American Home Shield on a Friday but nobody came out until Tuesday. It was going into the weekend when I called AHS and it takes 48 hours for somebody to come out unless I make it an emergency. I had good interactions with the contractor and the AC has been working fine since the repair.

I usually submitted my claims with American Home Shield over the phone and the interactions that I've had with their reps have been good. Likewise, my dealings with the contractors that they've sent out have been good. But I wish AHS would have a contractor that would put up a banister from upstairs. I can't get anybody to do this and that's ridiculous. I have another issue with my toilet right now. The bottom of the toilet just starts to run. But the price of the warranty keeps going up every year. Other than that, however, when I had an issue I reached out to AHS and they took care of it. I would recommend them.

Water was spewing out of the pipe under the sink in my bathroom. I submitted a claim to American Home Shield online and AHS called me while I was on the job so I called them back. The contractor came a couple of days later and my husband said that dealing with the guy was okay. However, he wasn’t able to fix the problem with the sink in the master bathroom. I called AHS and told them so they sent someone out. There was a piece missing from a part of the pipe. The problem didn’t have anything to do with it but that was what the plumber was trying to tell AHS. By that time, I've already paid the $75 copayment to the company and then they weren’t able to fix it.

We’ve been dealing with American Home Shield for 40 years and I use them all the time. When I had a plumbing issue, they sent out USA Plumbing who were absolutely terrific. They installed a new toilet and the person that came here was excellent. He also made some other changes in the plumbing here. And everything has been working perfectly since.

The dishwasher in a rental home did not work correctly. Submitting an online claim with American Home Shield was very easy and I heard back from them fairly quick. We had somebody out in the beginning and he was there for about two minutes and he said it was clogged. He took some stuff off the bottom of the dishwasher and I paid $75 for that. Then two months later, it totally stopped working. Another man came out and he was wonderful. He called and explained what was going on. They couldn’t order the part because it’s discontinued so they replaced it instead and I was very happy. The people who came out to put the new dishwasher in were super courteous. They took the other one out, put the new one in, checked it, and left. Overall, AHS was prompt, courteous and quick.

We moved into a new house and I called American Home Shield for an issue about our A/C. There was water all around the base of the unit. My interaction with the rep on the phone was good and the first person that was sent out by American Home Shield corrected a short but didn’t really offer too much. The unit was felted and they wouldn’t cover that. They don’t cover the decking, so I had to hire someone to come out and replace all the decking. The guy was much better and he worked on it. I have two A/C units -- one for the upstairs and one for the downstairs. He got both of them running, but there was a leak and so I called in the third time. Another technician is coming out today who would work on it again.

There was a water leaking from the hose and so my wife called American Home Shield. The reps were professional and courteous. After five days, the techs came and then they had to come back for another week because they had to order the parts for the hose because it wasn't too tight. After the repair, the hose has been working good. Having a home warranty is very valuable. I'd recommend American Home Shield.

We were having problems with one of our AC units at our home. I called AHS to submit a claim and the rep that I talked to was very pleasant, interactive and had a very good follow up. A lot of times you get call centers and people will say they'd call you back and it takes a week, but with AHS, the rep called the next day. There were two companies that came out over the course of three weeks and they did a phenomenal job of replacing the AC unit, so I was very pleased with them. On the other hand, there was a bit of a snafu because they ordered the part and there was another contractor that was sent out, so that held up about a week, but it was resolved. In addition, our power went out right before they were about to finish. We had a storm so they were very apologetic and they said that we were closer than we were a couple of weeks ago. They came back the next day and knocked it out.

I usually call American Home Shield to submit a claim and the first time, we had to go through something because we have just been here about two days over a year. The inspection showed that there were a lot of problems that needed to be solved to be addressed. I read through the warranty first to see what it covers, made the telephone call, spoke to someone, and told them what the situation was. When they approved, there was a $75 service fee. The contractors have always been great although a couple of times, we had to pay extra money for something. In general, the service we have received from their contractors has always been very good and they have fixed a faucet that has been leaking since we moved here.

Removing emotions and giving just the facts. Arizona - Summer - 100+ degrees consecutively/daily. Saturday 2 am - A/C goes out. Saturday 6 am - I place request online for service. Saturday 10:30 am - I call AHS to check status. Told it is 24/48 hours before I will receive a callback. I explain where I live and what the temperature is. Agent agrees to call contractor. She gets no response and agrees to expedite. 45 minute conversation.

Refrigerator quit working 6/23. It is now 8/25 and I still do not have a working fridge. I was informed that a part would be delivered 8/13, which was a 7-10 day time frame. Part is still not here. I have called for updates and follow up and have not received any acceptable responses. I was told I would receive a call with an update on 8/20. No call. Today I called three separate times only to have my phone call transferred and put on hold each time for over 20 minutes each and then the call was dropped/hung up.

I had taken the warranty and never used it. First time I called I had to cancel an hour before the service guy's visit. I was charged $75 although subcontractor said they will not be charging American Home Shield. 2nd I called for the same problem and they wanted another $75 for the visit. I requested to be considerate but they couldn't accommodate. I said I intend to cancel, the agent was quick enough to cancel without any empathy to retain customer. It is now more than a month. I have not received any adjusted refund back yet. They want the customer to call the retention department to discuss refund, very strange customer service in the world where everyone is struggling to retain customers. Very disappointed.

Don't waste your money. Called in on a Friday to get service for a septic issue. Told it was a 48-hour callback window. That's 48 business hours apparently, which I was not told. Fast forward four days. No return call and no contractor assigned to my service request. Called back and told to find my own contractor and submit the charges for reimbursement. Surprise. Claim denied. But they still charged my credit card for the deductible for a claim they didn't pay. Thanks, AHS for making my life more stressful. Glad to know you're on my side.

The garage door wouldn't operate so I called AHS and the rep contacted the garage door people. Then they called us. My husband was pleased with the contractor. They fixed the door and there was something that we got done that wasn't covered under our home warranty. It cost us a $75 service charge, then $250 so I'm not sure what American Home Shield paid. They pay absolutely nothing for what I pay in the month.

I had a problem with my pool pump. I phoned a claim in with American Home Shield and they handled it. The service man phoned me up and we made an appointment. And then, he came out and fixed the problem. He knew what he was doing. After the repair, the pool pump has been performing wonderfully. The repair makes sure that my water is not getting stagnant in my pool.

When I submit a claim to American Home Shield, I normally call in. Their claims representatives are extremely professional and very helpful. Two months ago, my dryer was making strange noises and it wasn't drying. The contractor came out within 48 hours. Since they had to order parts, it took almost three weeks before I actually got the dryer fixed. Since the repair, the dryer has been operating well. AHS has been helpful for the time that I’ve used them.

Our refrigerator is a little over a year old and the freezer part where it makes ice cubes kept freezing out into a solid block of ice. I filed a claim online and American Home Shield sent Top Notch Appliance Repair. It took a week for the Top Notch techs to come out then they had to order a part and the part took two months to come in. They had been out here a couple of times and they also replaced a whole bunch of pieces in the thing. They did good and it's all fixed now. So, I've been satisfied with American Home Shield and I've recommended them too.

I had to file two different claims about a water heater issue with American Home Shield since I had a very poor experience with the first contractor that I dealt with. They were very argumentative. They called me back and left a very unprofessional voicemail on my voicemail. It was a good thing that I recorded the calls. I contacted the Better Business Bureau as a result of that specific contractor. On the other hand, the second experience I had with another gentleman was very professional. He was very polite and completed the work quickly. Since the repair, the water heater has been working fine.

My tenant called American Home Shield to file a claim for an air conditioning system that wasn't cooling and their contractor, Legend Service Center, responded quickly and did a good job. AHS has been a good company for me. I like their services and they suit me as a property owner and manager. There's a bit more lag time though for the tenants but once you get yourself established and understand the process, and make it clear to your tenants that they won't get service quite as quickly as we would if we were going directly to a vendor, then everything's fine.

The living room lights weren’t working properly. I submitted the claim over the phone to AHS and I love their customer service. Whenever I call, I get a very professional and nice rep. AHS looks for an available company that would do the work then I'd get a call to confirm the appointment. The contractor calls me back and tells the day and time of when they'll come. For the living room lights, I was really pleased with the quality of service of United Electric and the contractor explained the work that he had done. In the beginning, I was expecting that it might take a few hours but he did it in less time. He had to come back because he needed some parts but he did a good job.

I’m very dissatisfied with American Home Shield. I placed a service call for our air conditioner and we had to wait for a week to get somebody out. The unit made noise and the cold air didn’t come out. I called AHS several times a day to get somebody out because there is an elderly in the house. They always said that they were still looking for a contractor. Then, there was a confusion between two of their contractors. Moreno came out and AHS was supposed to cancel with another contractor but they failed to do it on time so Rick’s showed up as well. Rick’s left but since they still came to the house, even they didn’t do the repair, they submitted a claim to AHS who then charged $100 on my account. So I have $200 double-charged on my account for one service.

In the beginning, I submitted claims with American Home Shield by phone but it took forever on the phone, so I ended up doing it online, which was okay. I have two vents under my house and are supposed to be covered, but AHS said they are not covered and that an animal damaged it. But the company that diagnosed it said those pipes were so old and were not even up to code. AHS said that the company that diagnosed it offered to fix it for $2600, and I said, "Not this time." I also made a claim with AHS when something happened with the air conditioning. A contractor from Wiley Electricity came and did a little work on the ceiling fan. They also replace an outlet that turned out to be shorted out.

I called American Home Shield when AC unit wasn't cooling my home. I told them what was going on and they placed a service call for me. The company that they sent came the very next day and fixed the AC. But then the very next day, our unit was doing the same thing, so the contractor had to come back out a second time. Once they did, everything was fixed. The person went out of his way to come back and check on us later that afternoon to make sure that everything was still working properly. I was very satisfied with them.

I called American Home Shield to submit a claim for a plumbing leak and that experience was fine. So far, my overall experience with the reps when I talked with them over the the phone has been great. The contractor, K & S Plumbing Services, came out to fix the plumbing leak. But the leak had to do with my irrigation system and it had nothing to do with my home plumbing, so it was not covered by AHS. Nevertheless, the ability of the contractor to explain everything to me and the information that they provided were all good and my interaction with them was fine.

I filed a claim with American Home Shield for my clothes dryer that has been making a very loud knocking noise every time it turned on. The contractor fixed the dryer quickly not on the first visit but the second visit. They had to order a part. The contractor was great, professional, and was in and out which was exactly what I want whenever I’m having something fixed. My dryer is working perfectly. It is very quiet now.

American Home Shield is the best out of the lot. I had AHS for nine years when I was in Houston and they did a bunch of repairs for me over there. Then, I've been with them for the last two years in Florida. When our washer died due to a mechanism that goes with the lid and also with the bearing in the dryer, I submitted a claim online. It was easy to do that and it took five minutes. AHS took care of it and sent people to fix the problem. The contractor, All Set Appliance Services, came out within a few days. The guys knew what they were doing and so now, the washer and dryer are working fine.

When my air conditioner broke down, I filed a claim with American Home Shield. They responded and I got good service. The interactions that I had with the representative as well as with the contractors were excellent. My AC has been working fine since the repair. The temperature is 107 degrees here today, so it would be awful if I didn't have air conditioning. Everything was very professional and I've been very pleased with AHS.

I have been with AHS for years and have had a few minor claims with ice makers. 3 days ago my AC went out so we made a claim. I was diligent in going through my profile on AHS to make sure all my contact information was current and my wife’s phone number was deleted from the account as she does not answer numbers she does not know. After looking at my profile no changes were necessary as all my contact information was there and none of my wife’s. About an hour after my claim was submitted my wife informed me that she had a voicemail from A-US AC. I called them back within seconds and was placed in the cue on hold from 4:40 until it dropped me in the voice mail system at 5:00 pm. I left a voicemail explaining we had no AC and it was dangerously hot, could someone please call me ASAP.

When I signed my contract I was promised 24-hour service. When my AC went out I was told it would be 48 hours. I was scheduled with arrival between 1:00-5:00 & at 4:45 tech called and said running late. It is now 8:25 pm and he is a no-show. For 60 hours I, an elderly person, have had to live in a house that is 90 degrees inside. No call to let me know what is going on. When I call AHS, they have hung up on me twice when I wanted to know what is going on. They also charged me $100 in advance and I cannot get anyone to talk with me. All I can get is the call center in India. The heat is starting to take its toll on me and I am feeling ill but cannot afford to go to a hotel. I would never recommend a company that is non-responsive to its customers. I cannot even email them to ask for an explanation.

Our dishwasher was fixed before we first move into the home, but it started giving me problems three days later. It would begin the cycle then it would stop. I submitted a claim to American Home Shield online and their process was really simple to follow. Their contractor came out, looked at it and fixed a couple of parts but it still didn't work so they had to go back and replace the whole thing. However, there wasn’t much communication with the contractor. Their customer service was great but they just forgot to call us back to reschedule the appointment to install the replacement parts. It took them a month to get back to us. Other than that, they worked fast and cleaned up after themselves. The dishwasher works perfectly now. I would definitely recommend American Home Shield considering they replaced the dishwasher for almost the same price for what we paid for the warranty itself.

I submitted a claim with American Home Shield when I had a circuit breaker in the wall that went out along with a ballast in the light. Submitting claims has been easy every time. AHS had to order the ballast part. All fluorescent light fixtures have a ballast and I was surprised that AHS didn’t have a basic part when they knew that the problem was a ballast in a light fixture. So, we had to wait for four days to get one in.

You can't go wrong with American Home Shield. Recently, I submitted a claim for my leaking AC and it was easy. The technician called before he got here and when he looked at the AC, he explained exactly what was going on and why it was backing up. Normally, I would need to get a plumber to come out, but he fixed it without us having to go in. In addition to that, whenever he got here, he was interacting with my sister’s kids. He was so cool. Since the repair, my AC has been working great. I had an awesome experience overall.

I called American Home Shield recently to have them assess a hot water heater that failed. It took two days for a technician to come out but it was what I expected and he was very efficient. The guy looked at the heater, told us what needed to be done, then we scheduled the work and it got taken care of. The contractor was very helpful and I called them when I had some questions and they promptly answered. I would recommend AHS.

When my air conditioner didn’t work, American Home Shield sent Oasis for the repair and the tech did a great job. However, it’s broken again so I have another claim in. The AHS phone automated system gave me a different air conditioner people. When I called them on Monday, the rep said they have us scheduled for Tuesday but I wouldn't be at home then so she got me moved to Wednesday. I also asked to be first on the list so I can still get to work, and she said that they would come straight to our house on that day.

We just moved in and we needed the locks changed and have new keys. I called American Home Shield and everything was great with the rep who I spoke with. We had a nice, simple and smooth interaction. The contractor who was sent was from Texas Lock Professionals and he was very professional. He was on time and he did my locks real quick. It took about 10 minutes and then he was gone. If you're thinking about American Home Shield, go with them.

There was an issue on the air conditioner’s fuse breaker and the unit wasn’t cooling. I submitted a claim with AHS over the phone and the rep was able to get somebody to respond to me quickly. Then the technician showed up on time and was able to explain what was going on and how he was fixing it. The air conditioner has been excellent since the service.

My house wasn’t cooling at all. I got home one day and it was about almost 90 degrees in there. I called Home Shield and they sent me to the AC company. It took about three days for them to come. It was gonna take longer because Home Shield said someone would contact me but no one did so I reached out to them. Then they were gonna give me about an extra three-day wait — the following week. I let them know I couldn't wait that long so they sent someone out two days after that.

The air conditioner was not cooling and I called American Home Shield to schedule an appointment. The reps were courteous and the contractor came out the same day. The unit is an older one and it is working now.

I was flooded and I called American Home Shield who gave me a name to call. The plumber was very good, on time and did the job. Since then, it has been fine.

American Home Shield lived up to their contract. We had a leak between two walls and submitting the claim for it over the phone was very easy. R K Plumbing came out, found the leak, and nearly tore the house apart for remediation. They did the repiping on the house besides fixing the leak. R K Plumbing has always been good and they seem to be one of the best contractors of AHS.

Our fridge stopped cooling so we had a claim filed with American Home Shield. Submitting it on the website was self-explanatory. AHS sent Kinston and they were awesome and I would use them again in a heartbeat. They were on time and super professional. They gave me a two-hour window as to when they would be here. I like that because I cannot sit at my house for eight hours. The tech cleaned up any mess that he made before he left, too. Our fridge is working perfectly now. I recommend AHS at all times.

I’ve been renewing with American Home Shield which was the same insurance that the previous owner had, but I put my name. I have had the AC since I bought the house and I called AHS when it was not cooling. The AHS reps handled the issue as they should have and a contractor was out the next day. My wife showed them the unit that was not cooling and they already knew what was going on. They changed the capacitor. They were there for 30 minutes at most and then they were gone. The AC has been fine since they came out and I was satisfied with the experience. We had a condenser go out on our refrigerator, and then we had replaced the capacitor in both of our units. So, for two years of service, that is not bad. AHS is worth it. If something goes out, we call them, and they take care of it.

Our air conditioning was not cooling and I went online to file a claim with American Home Shield. I was surprised as filing a claim was really easy. However, it was frustrating because it took around three days for Armour Corp to come out after the claim was filed. Still, they did a great job. Also, I called the next day to fix my water softener. They sent somebody that was professional and I appreciated that. Overall, I'm satisfied with my experience with American Home Shield.

AHS has been the home warranty insurance company for this rental property for over 3 years. The A/C unit experienced potential condensate leakage and it was reported to AHS on 7/26. AHS' contractor, who showed up for the same A/C unit on 6/22, came on 8/3. After a brief diagnostic, he concluded that (1) the platform which the furnace is sitting on is rotten and caused the furnace to tilt and not draining properly; and (2) the front cover of the furnace is missing. The contractor did not mention neither issues on his earlier visit on 6/22.

I just bought a house and a few months later I started up with American Home Shield. Might I say that was THE WORST MISTAKE EVER... All they’re doing is taking your money and sending out the bottom of the barrel to look at your problem. Notice I said LOOK at the problem, not fix! My AC was working great and then boom, it died! I called AHS and they sent someone out 48 hr later! The guy they sent out had terrible customer service and a terrible attitude!!! He stayed here for every bit of 5 min and said it was only two things wrong and he will tell AHS. 24hr passed and I heard NOTHING, so I call AHS and they said the guy never called and told them anything so AHS called the company and no answer.

I had an air conditioner go out most recently and the contractor that American Home Shield sent for that was great. But I had a very bad experience with one of their contractors before and when I do the claim online, the computer system would default to that contractor. So I can’t do claims online. Instead, I would call the claim in manually and that way, I can specify who I want to do the job and then American Home Shield would hire them. And that experience has been great. American Home Shield is doing a much better job on the phones now. Last year, there was typically a 30 to 40 minute wait to talk to somebody but they’ve corrected that.

My water heater pump busted and it’s already leaking outside. Called for American Home Shield and explained it needs to be fix immediately. But wanted me to wait for 24-48 hours for the contractor to contact me for the schedule. I asked if I can look for other licensed plumber to have it fix now since it’s emergency situation but said no I have to wait for 24-48 hours. In my end I contacted the contractor that American Home Shield referred but several times nobody was answering.

Their customer service is absent. Their contractors undependable. Total waste of money. A/C went out in August. Submitted service request online. Credit card immediately charged (only thing they do quickly) and was notified of a contractor to contact to make the repair. Got an appointment for two days later. They came out, identified a short in a wire, jiggled it to get the A/C working and called it a day. Days later, A/C is out again and AHS contracts the same individual to come back out. I have very low expectations at this point. And the most frustrating thing is it’s impossible to communicate with them. No email, no chat, insanely long hold times. They do one thing well, charge your credit card.

A month ago, when it was really hot, our air conditioning went out and Trantel Heating called within 24 hours. The unit went out on a Sunday and we didn't have air for Sunday and Monday when it was one of those 95s. The techs came out on Tuesday, so they were very prompt then. However, the unit had stopped working two weeks ago and the contractor never called or followed up. I called American Home Shield and they said that they would have somebody call within 24 hours but nobody ever called or came out. Then Bob, my husband, got an email saying that there is an appointment for the 19th of September but it's gonna be 75 all week at the end of September. Things happen so I'm not badmouthing anything. Maybe, with the heat that we've had in Oregon, they got busy and our request got off somebody's desk, so we're not mad about it.

Our pool pump stopped working and it turned out to be the drive in the motor. Submitting the claim with American Home Shield was a very simple process. They had someone out here three hours in the time that I called. The technician who came out was very knowledgeable and friendly. He diagnosed the problem within a matter of minutes and took the time to explain to me what the problem was and what it was gonna take to get it fixed. The technician had to go back and get the new drive system for the pump. Then, he came back the very next morning on time when he said he was gonna show up and he corrected the problem. The whole time frame was about 24 hours from the time that I called to get it corrected so I certainly couldn't be happier with that situation. It was fantastic. Since the repair, we haven't had any issues with the pool pump at all.

I was very satisfied with American Home Shield. The AC didn’t cool like it’s supposed to, so I called American Home Shield and told them what was going on. Then, they called my company, and they took them out to check what was going on. It took about a day to get the contractor out. The technicians were very polite and courteous. It took a while for the AC to cool off because it’s been so hot down here lately, but it’s working fine now. I would recommend American Home Shield.

Submitting a claim with AHS was very easy. I went into the app on my iPhone and I filled out a very short form that they have on there. It was summertime and It was extremely hot. Plus, I have a senior citizen in my house with dementia. The first contractor that AHS found was gonna take three days to come out. I then called back and told them that I needed somebody quicker. The AHS rep redid my order.

The motor of my AC was out and AHS sent someone out. I had to call AHS one time when I wasn’t getting good service from my air-conditioning company and they were quick. They got me a new company that came out and fixed the problem. Generally their contractors were very nice. But every time that I’ve interacted with one, a guy came out and then I could never get a hold of them again. But while he was there, he’s very nice. Also my air conditioner’s still working. I've had AHS for two years and I'm very pleased. I recommend them to a lot of people.

American Home Shield's online claims process is good. I had a leak and they put me in contact directly with the contractor. The plumber was professional and the quality of service he provided was very good. The leak has been fixed in the same day he came and there are no more issues.

My dishwasher would stop right in the middle of the cycle and it wouldn’t go through a full cycle. There was also an issue with the ice maker. Sometimes the ice would drop and sometimes it would not. I called American Home Shield to submit a claim and the rep took the claim and gave me a chance to prepay or wait until the service was complete. So, it all worked out fine. AHS sent out the contractor, Daryl’s Appliance Service. The tech was pretty nice, but it was hard getting back in touch with him after he ordered the parts. Eventually, though, he made it back this way. He changed all the parts and did what needed to be done. The appliances have been working since the repair and I have already recommended AHS.

When I needed to have my fridge and freezer serviced through American Home Shield, I recorded the claim online then I received a call as soon as the business opened. The only thing that was frustrating was that we weren't able to get the second service for two weeks. It was really hard to buy groceries or a lot of frozen stuff because I was scared that it would all go bad should the freezer freeze up again and shut down then thaw all the food out.

I called American Home Shield for our air conditioning unit that went out. Setting up the claim was a little confusing at first, but the rep finally understood what I was saying and then got somebody out here right away. It didn't take long to get the guy out here and he was very nice. When he found the problem, he had to order the part and I had to wait almost a week with no air conditioning. It was very hot when that happened. But everything has been fine with the unit since the repair.

My air conditioning was not working so I called American Home Shield and it took forever for them to answer. When I filed this claim, it was right there, but it took about three days for me to get a call from the repairman. The first time that they were supposed to come, I didn’t have anybody to stay for them to come. I was out of the country so I let them know that I would call to reschedule when I come back. I get my bill taken automatically. I saw that they charged me for them coming over already. I called them and said the repairman have not come over yet so I got charged before they even came. They said that they put it in there that they came. So I rescheduled the appointment and had somebody there. When the repairman came he said it was the generator.

Submitting claims with AHS over the phone takes some doing. They need to stop saying that they have a high volume of callers when we know that they have a short number of people answering the phone. They always try to make us feel that they're so busy and so important. When my air conditioning wasn’t working and I filed a claim, they assigned me a contractor who could not come until five days later. I'm a senior citizen and I did not want to be without AC for that long so I called AHS again. They immediately sent somebody else who was very good. He knew what he was doing and took care of the problem in a short time. I don’t know anything about appliances and I depend on AHS. I've been with them for so many years and sometimes I wish I would just switch to somebody else because they take so long to respond sometimes, but I'm still there, loyal. Moreover, I recommend them all the time.

We had a claim put in and AHS refused to pay part of it. It had to do with our swimming pool and the electrical system in it and we assumed that they would pay it off or less the $75. It's complicated by the fact that we are out-of-town, and so we're scrambling to get this pool back up and running because we live on the East Coast and we're currently on the West Coast, in Seattle. You can't have a standing water in the pool and if it doesn’t get fixed, then the pool turns into a swamp pretty quickly, particularly in Florida where you got hot, humid weather.

Our heat pump wasn’t putting out any air conditioning and it wasn’t getting the house cooled down. It was just heat that was coming out, even set at the lowest one. I submitted a claim online to American Home Shield. Sometimes, I can't get to an agent and it's a lot easier to go on my account. The technician that they sent did a good job. He was very professional and very quick on his workmanship. He saw that the coils were busted and tried cauterizing them again. Then he put a little bit of pressure on it to see if it was gonna hold but the whole thing exploded. He said that it was not good anymore. American Home Shield took care of everything and replaced the whole thing. I am very satisfied with them. Their prices are reasonable and they take care of me very quickly.

Issue #1: Charged us for service that was never performed, and then took 3 months and multiple phone calls (to multiple people) and multiple emails to get it resolved. The run around to get this resolved was absolutely ridiculous. Issue #2: Sent a contractor to our home who was rude and disrespectful to my family, didn’t fix the issue we called in, broke her shower door (and claimed it wasn’t him) and then left it broken when he left. We complained about him (after the phone-run-around game and being on hold FOREVER) and AHS said that company was now on a do not call list for us… well, they tried to send someone from the same company for another issue a few months later!

My husband and I recently bought a home in March 2017. AHS came free for a year in case anything went out. My husband passed away in January 2018 which he left behind a 4 month old son, a wife, 2 dogs and a new house. June 2018 my a/c unit went out which I called AHS to set up an appointment since I decided to renew it being a new single mom. I was told I would have someone call me within 24 hrs to set a time and date which I never heard from anyone. I had a friend that was nice enough to come out to see what was wrong which he fixed the problem to help me get by for the summer but he did say my outside was 20 yrs old and shot so he didn’t know how long it would last.

I’ve sold AHS warranties for the last 7 years to my clients purchasing or selling homes. Never again. I purchased for myself and have recently experienced trouble with my AC unit. After spending the 100 in deductible, we were told that AHS will not be helping us our with our AC issues, claiming that they do not cover “maintenance.” Trust me this is not maintenance when my handler goes out every day at 4 pm due to the heat. Just had a second opinion and the entire unit is not only hooked up wrong but the handler inside cannot work properly with the outside... So, my opinion on AHS? Find another company, I sure will, not just for myself, but all future clients. I sincerely hope they haven’t done my clients the way they have treated me... Honest, nope. And I only work with honest and reputable companies as I try to give the best to my clients. After my experience, I will also be contacting the BBB and **. Shame on you, AHS.

AC broke. I have requested service, called to follow up, & explain the severity of the situation (Southeast TX, son with health issue exasperated by being overheated). No help. No service. No answers.

I have received poor service regarding the replacement of my water heater. This is not the first offense. On 8/11/18 I put in a claim because my water heater went out. AHS sent a tech on 08/14/18 who advised that outside of the cost to buy a water heater and the labor to put it in I would have to pay them an additional $933 of which I was never provided an itemized worksheet. AHS advised that they would not cover these "modifications" and I would have to pay the $933 out of pocket.

I had a timer for the pool pump replaced by American Home Shield. I submitted the claim over the phone and the guy that came out was very professional and very good. He did the job and he did it quick. I'm very happy with him.

The A/C went out on a Thursday and I contacted American Home Shield (AHS) to get it repaired. The contractor arrived Friday and after 3.5 hours of working, he located the issue causing the A/C to sporadically turn on and off and not cool properly as the A/C controller. 5 days later, AHS leaves me a voicemail to notify me they are refusing to repair the A/C system. I immediately called AHS and the rep was unable to explain why the unit will not be repaired under the warranty (my warranty includes Air Conditioning System and Ductwork System coverage). The AHS rep kept reading a scripted statement that the repair is declined because the part does not fall under the warranty contract.

I scheduled a service request for 8/17. The repair tech said tenant was not there, tenant said she was. Rescheduled for 8/20. Tech said he repaired a loose duct and checked pressures. All good... 8/21 tenant air not working, called approved contractor. Said they couldn’t get out there till 8/23 between 8-5 that is more than 24 hrs for service and more than 48 hrs after scheduling and I called 3 AC companies in the area that would get me service next day, AHS Warranty can’t provide service within industry standards. Simple fact poor service. Total time for repair to get started from original call is over 7 days in the middle of summer in Florida, your call. Do you need a warranty that works or just advertises their own selected positive reviews?

Our swamp cooler had an issue that had something to do with the water going through. Submitting this claim to AHS this time was easy, unlike the previous claims. Before, when there is an issue, it takes forever on the phone. I go on hold and then when I get a person, they just wanna argue with me or with the professional about something that they don't know anything about. It just seems like jumping through hoops every time and I may or may not be covered. I can be on hold for two hours and the professional doesn't get to charge his time for any of that. We've had good contractors every time and I just feel bad for them.

I have a 3 Zone with three thermostats and one room was not getting air conditioning. There was a thermostat outside the room and I pushed the control all the way down to 66.2 but the room still was not cool. I found out that the thermostat was not hooked up to the air conditioner so I had to go to the other room where there was a thermostat that controlled both bedrooms. I called it in to American Home Shield and the contractors that they sent were very courteous and professional.

We bought the house March of last year and we signed up for American Home Shield when we got it. I also had AHS for my old house too. We had a plumbing issue and it was easy when I submitted a claim with them online. When the guy came out, he fixed the issue quickly. But he broke one of the bolt covers that was on my toilet and he used my towel too to get up the water. Before, when somebody came out, they brought their own things. Other than that, everything else is working fine. Unexpected things might come up, but I would recommend American Home Shield.

I've been happy with American Home Shield. Their reps were very helpful when I called in for my freezer. It took about a week before the a Sears tech came out but our experience with him was good. He explained everything and he showed that we had to move some stuff around, so the freezer can get a better airflow.

American Home Shield was very helpful. They did what they needed to do. When our water wasn’t getting warm and was coming completely cold, I called AHS and someone from Gaithersburg Plumbing came over almost immediately and said the switch wasn’t working. But then it worked for two days and then it went off again. I called AHS again and they resent the contractor. Then he emptied the tank and did some cleaning. He was there for a couple of hours doing different stuff. My husband was very demanding but he was very pleased with the plumber.

My air conditioner stopped working and American Home Shield sent a contractor out. He wasn't able to fix the unit on the first day because it wasn’t hot enough outside so he came back on his own. It was a really good experience with him. The AC has been working great since. My experience with American Home Shield has exceeded expectation. It was good and easy.

My AC was not turning on at all. I then phoned in my claim to American Home Shield and the rep I talked to was good. I first started off with one person and I looked them up if they were not in regulation. So then, I had spoken to her again and she set me up with someone who was completely amazing, very professional and nice. The contractor was early. The quality of service I got was really good. The AC is working now.

The service contractors we’ve had through American Home Shield have been excellent. I’ve been extremely pleased. One time, it took a number of days to get somebody out which was a little frustrating. But sometimes that happens and once the person came, he was nothing but helpful and good. I recently had a claim for the water heater that wasn't working and they had to replace it. I have been very pleased and I have recommended AHS.

The air conditioner was not working after a power outage, but the company that American Home Shield assigned was supposed to show up on a Friday. They called that Thursday and said that the earliest that they would be there is by 2:00. Then they cancelled and said that they could not work on our air conditioner for a minimum of two weeks and had to reschedule some other time. We complained that we were without air for three weeks already and they said if I wanted anything earlier than that, we would have to pay an emergency service call for $200. We called AHS and told them about this and they also checked and saw that the company cancelled on us within less than 24 hours. They went out of their way and fixed that matter for me. They were able to make that person come that Monday.

The air conditioner wasn’t getting below 73 and within a couple of days, a contractor was sent to my home. But this guy at I&M was probably the rudest contractor I ever dealt with. He talked down to me and acted like he knew everything. I was absolutely offended by how he interacted with me. He added two pounds of Freon then I came to find out when the next company came that the unit that didn’t need more Freon. I&M charged me 180 bucks for that too. Our sales rep, Steve, covered the bill with I&M. He also waived the $125 claim fee to make it right, which was appreciated.

The fan in the air conditioner was running continuously, but it wasn’t cooling on some parts of the house. The AHS reps were helpful when I submitted a claim for it over the phone. Then somebody called me a little while after that and we were able to get it wrapped up in 24 hours. The contractor was one of the better contractors that ever worked in my house. He’s very professional, punctual and informative, and I haven’t had any more problems with the AC. Overall, American Home Shield has provided a good service. And I would refer them if somebody was in need of a home warranty.

Our toilet rattled and was not seated correctly. It wobbled back and forth when we sat on it. Most of the time, my husband has submitted claims with American Home Shield over the phone since he didn't like to do things like that online. The contractor that they sent out fixed the problem. We're very happy with AHS and we keep paying them our money every year to keep up our subscription. We’ve had several things that their contractors have come out and done over the five years that we’ve had this house. I have a friend whose hot water heater ruptured and her house flooded, but the company that she had her warranty with didn’t have a contractor get to her very quickly. She was not very happy with her warranty company and I suggested that she go with AHS. We’ve been satisfied with AHS and we've recommended them to others.

We have American Home Shield on our two homes. Recently, we had an AC issue, and my husband submitted a claim over the phone. The contractor who came was very knowledgeable and easy to work with. He got the job done. It took about a week for the issue to get fixed. He had to order parts and then he came back. Our experience went smoothly, but AHS could speed up the process as far as sending a contractor out from the time you placed your complaint.

The air conditioner wasn’t cooling the house and I submitted an online claim through American Home Shield. Their site was really simple to use. The contractor was out the next day. It was really fast. He came to the door and introduced himself. Then we told him what the problem was and he went about to do his thing. He did a diagnosis and looked inside the unit. He said the coil system inside was bad and they would have to replace that. Everything has been fantastic since the service. A warranty is absolutely worth every penny and if you are selling or buying a house, make sure you have an American Home Shield warranty.

Our Air Conditioner started leaking in July and we called them to fix it. They sent someone out who had no clue what to do and didn't fix it. After getting the runaround for a month, they finally sent someone else who also didn't fix it. All they do is say they are escalating things and then they don't reply at all. We've had our AC down the whole summer and they won't respond. DO NOT USE THIS SCAM COMPANY!

Recently purchased a home and provided either the “top” American Home Shield plan. AC started acting up and they responded quickly to get a technician out. Upon checking the reviews discovered it is the lowest rated one around. Technician spent two minutes dissembling my unit and said it needed cleaning. Simple job but he had to get authorization. He failed to assemble the unit how he found it and left. Next day AHS calls and says that the AC had organic material and would have to be remediated which is not covered. They offered to send another company with absolutely horrible ratings for a second opinion. I ended up getting it cleaned and there was zero mold or organic material. Buyer beware if you choose to get a plan with them. Better off saving your money to do your own repairs.

We have had AHS for over 5 years and we have had a problem with our AC every year. $125 for the initial service fee. Every year we are low on Freon. How many times does this normally happen before someone wonders why it is always low. Finally got someone to do some more research and wouldn't you know it, it is going to cost us more money to fix it because it is something not covered by the insurance. And now we find out that along the line of the auto renewals they added a cancellation fee. How convenient. I am gladly paying it just to get away from them and cutting my losses. What a waste.

I called to inquire about the cost of a plan for my home. I was speaking to Nye and she was giving me the information for the combo plan, which I requested. She told me there are 3 deductibles, $75, $100 and $125 and which one did I want. I asked for the pricing on all 3 as I had no idea what they charge. I proceeded to ask her what the pool would cost if I added it to the plan. She asked me what plan, I proceeded to tell her the combo plan that we've been discussing. She asked which deductible, I asked for figures for all 3 deductibles and she seemed to be annoyed and just hung up on me.

There is no transparency between departments. I was transferred from customer service to Parts only to be transferred back to customer service who then said they could not resolve without Parts. Then I get transferred back to parts and so on. I have literally spent over 10 hours playing this runaround and meanwhile my full time job is interrupted and no oven for over 3 weeks and counting. I was offered two options from AHS. The first being replacement parts that which have an eta of 3-5 weeks just to be shipped to the service contractor or a ridiculous buyout offer.

This was the most frustrating company I've ever dealt with. I spent over 2 hours with customer service line is in the Philippines and they were unable to help as they can only follow a strict script. I requested to speak with a member of management several times & they were unable to grant that. I left messages 3 different times and was promised a return call but never received one. The plumbing company they are contracted with only has an option to leave a VM, no one ever answers no matter time of day. Left 5 VMs and still no return call. Crazy how they are able to debit your account on time but unable to resolve issues timely.

AC wasn't working. Called AHS, paid the $70 service fee, waited a week and was never contacted by their contractor. Called AHS back, was told that they were supposed to come out and service the AC unit w/in 72 hours of my first call. Was then given the option to get outside authorization. The AHS contractor couldn't see me for another week, the outside company was able to be there 3 days later. Per the AHS outside auth guidelines, I called AHS while the outside contractor was inspecting the AC for an estimate. After 1/2 hour on hold w/AHS, the technician had to leave for his next appointment. Finally when AHS answered, they initially refused to call the tech about the estimate even though he left me his personal cell #. The tech told me AHS could contact him, but he would not call them back due to their reputation of being difficult. I finally got the rep at AHS to give the tech a call.

We had a leak in a pipe below the floor of the first floor into the basement where there’s a crawl space. It was a leaky valve that needed to be replaced. I submitted the claim with American Home Shield over the phone and the reps that I spoke with were good. They asked what information they needed to have and I gave it to them. Then, they said they would have someone come out. We live in a rural area so there are not a lot of contractors out here that they contract with, so they knew who would be coming out in terms of organization. The contractors were perfectly qualified and did a good work, so I was happy with it.

When my daughter bought a house, she got American Home Shield and she told me to get it as well when I bought my house. I have them for 11 years now. I always call them to submit a claim and they always call me back and send me somebody right away. When my AC was not cooling enough, I asked the guy that they sent to see if it needed anti-freeze. He checked it and said that it didn’t need that. He told me that what was needed was for the outside of the air conditioner to be cleaned, but he didn’t do anything. I wasn’t very happy with him. I told him that the other guy did it last time, but he said that it was not his job to do it. I got my son-in-law to clean the air conditioner and it started working. Two years ago, I had that same problem and the guy that AHS sent told me that it was the filter outside. It was in the floor so the dirt goes inside it when it rains. He went to get some chemicals and sprayed it around then took up all the dirt that was there.

My air conditioner went out, so I went online and got the American home Shield service department. The rep helped and got me the other people. They sent eight or nine different guys out there, but they kept saying that they could not do a geothermal type. Eventually, we got it taken care of by hiring another air conditioner guy to come out that worked on geothermal. AHS then said that they pay 1500 on a geothermal type air conditioner. I was dissatisfied for a while after the people came out, but I was happy with other stuff. So, I’m satisfied.

I've read a lot about home warranties and I was a bit skeptical about enrolling in it. But in my experience now of having American Home Shield, things have been generally positive. We had a problem with our washer and the contractor they sent followed through the issue. They went around my schedule and called before arrival. They did a good job and made some recommendations too. The machine ended up being replaced and the people who did the installation were also very good. Our new washer is saving us a lot of time and I'm sure it's gonna help with energy-saving costs, running more efficiently. With that, I would highly recommend AHS.

I submitted a claim to American Home Shield online and it went well. Navigating their website was okay, but I couldn’t type in some extra notes that I wanted. And if I were to make a phone call and request for a service, the call waiting is too long. Other than that, I had a fantastic experience with AHS. The contractor that they sent came promptly and my AC has been working well since the repair.

I put in a claim online for my dryer and the process was easy. On the same week, I heard from an American Home Shield representative and I was pleased in the way that they were willing to help. The contractor who came out was fine and they had to order a part as they didn’t have it on hand. The dryer works now and I’d recommend American Home Shield.

The ice maker on the refrigerator was freezing up, not making ice, and you couldn’t pull it out. My spouse went online to submit the claim to American Home Shield and getting the contractor out was very timely. When he came, he was very professional and did his thing. As he went along, he talked me through as to what the issue was. His recommendation was to replace the ice maker and since then, it has been good. However, it was the second time that the problem had to be fixed. I live in Clarksville and work in Nashville which is 50 miles away. It is hard for me to come home for something so to have it happen again was a little frustrating.

American Home Shield is known throughout our community through word of mouth. My neighbor told me about them and my father has been on my back about getting American Home Shield. When I submit a claim with them, I usually do it over the phone. The reps I spoke with are always professional. They take care of things quickly and it is wonderful.

We bought a new house and one of the air conditioners was not working. I filed a claim to American Home Shield online and the process was easy and straightforward. I gave the contractor the code for the garage because the house was unoccupied, and he went in and took care of it. He called me back in a few minutes to tell me what the problem was and that he had already fixed it. He had to replace a part and put Freon in it. He was great. Since then, our air conditioner has been great. Overall, it was a pleasant experience and easy to use. There weren’t a lot of hoops to jump through. It wasn’t complicated like some home warranties are. I’m glad we have American Home Shield.

If you are using American Home Shield's online claim form, submit it carefully. Their site is not bad but I submitted a claim before for the swimming pool, and it was not clear. There were choices there and I picked that my pump was not working, but then there was also a water leak. When I called them, they said they would only fix the water pump since it was what I picked. They would not look at the water that was leaking next to the pump. They said I had to make a separate call for the leak and pay another $100. That was ridiculous and I was not happy with that. I work in software and I develop those types of applications. There was no choice on the site such as, “Do you have multiple issues with the swimming...” Also, they could allow us to click on multiple choices like, “Please pick more than one issue if you think...” But I also submitted a claim online for the air conditioning and I had a very nice experience with their contractor who fixed the issue.

When there was a gas leak and it was going into the water heater, I submitted a claim with American Home Shield online. Their claim process was easy. The plumbers called me, then they came over and took care of the problem. The same plumbing company already came before for other issues and the experience was fine. However, there was one issue before that needed more time so we're just waiting for them to come over to fix that issue. AHS could follow up a little more on open issues. But other than that, I would tell other people to get AHS as it takes the stress out of getting the repairs done. People can call AHS and then AHS finds the right person for them.

My AC stopped blowing cold air so submitted a claim to AHS over the phone. I felt very good after talking to their reps who were able to answer all my questions. A contractor went out to me the next day. He was very professional and the AC has worked fine since he repaired it.

My AC was not blowing cold air, so American Home Shield had to replace the fan motor. I submitted the claim online and it was easy. We got an email back notifying that we had been assigned to a contractor within the hour. Then, I heard from them the next day. The contractor who came was good, too. The unit has been working fine since the repair.

I made a claim with American Home Shield when my washer was making a weird sound that sounded like there was somebody trapped in there and kept banging on the wall. I went on their website and scheduled a service. Thereafter, somebody local called me right away and scheduled as well. They ordered the appliances for that washer, and fixed it within a week. The contractor was very attentive. He called me and kept me updated on the status as well as the time they will arrive. Also, it's been really pleasant working with a local and authorized repair service. Overall, I'm happy with AHS and I would recommend them.

Our upstairs AC stopped working at our house in Western NC. Called AHS and asked for repair. They have 2 vendors: Cam Heating and AC is 30 minutes away in Etowah, NC and the other Rabb Heating and AC is 3 hours away in Rock Hill, SC. Rabb did not answer their call. The other vendor could not come out to assess the problem for at least one week. They will not expedite the order unless someone in the home has a health problem or it is 105 degrees outside. 105. Based upon our experience AHS would be fine if you did not need service in any type of a rush. There is a local AC/Heating company but they are not contracted with AHS so they will not reimburse for that expense. We decided to go with the local provider and pay the money to have the AC fixed and will never recommend AHS. Before you purchase a contract from AHS read the reviews from other sites other than their own website.

Very frustrated with AHS and will NO LONGER recommend to friends and family! I live in San Antonio, TX where it is reaching right at 100 degrees. I placed a service call at 8:29 am Sunday and had not yet heard from the A/C company, TexAir as of 9 am Monday morning and when calling the # provided their mailbox was full! When I called AHS to notify them, they said that TexAir would be calling me shortly to schedule a time to come out. It is now after 3 pm and I still have not heard from TexAir and called AHS back. I was again told that TexAir would call me by the end of the day to schedule an appt for tomorrow!!! Already 2 days without AC in Texas!!! I asked AHS if there was another AC company that they contracted within San Antonio that might be able to actually call me and come out today. The answer was yes, BUT - that will be an extra service charge!!! Thank you AHS for the lack of concern and lack of customer service!

It was early June, I called for a garage door service. I was told I will receive a call from the vendor within 24 hrs. I received the call after 48 hrs. The vendor said it will take 10 days until they can send a technician over to fix my garage door. I called back the customer service and asked for another vendor. They said it will be another 24 hrs until they find the new vendor. The story short, it took me 5 days and spending hours on the phone and finally no one was sent over to fix it. One of friends found a temporary solution so I can leave town.

We had one of AHS' certified technician come out to look at the microwave in April, they found nothing. After continuing to have problems the next technician who looked at it in July discovered wires fused together and the appliance to be a fire hazard. This will be the second time an AHS certified technician either completely missed an issue or performed an installation incorrectly - and additional order, in relation to repairing our A/C unit was only necessary because the technician called to fix the furnace installed wiring incorrectly. Was told the service fee still applied because each case was a separate work order. If you enjoy paying multiple times to get the same issue fixed, AHS is the warranty company for you.

This is the second similar incident with AHS in one year. On June 14th just days before my LO's birthday party our dishwasher broke (Starts, Blinks, and Stops). I submitted a service call online around 6 PM and I couldn't get an response from the contract even by COB next day which was Friday. AHS told me that they couldn't assign a different contractor until they receive a confirmation from contractor that he isn't available. They were closed on Saturday and Sunday. I called AHS on Monday to find a different contractor and no response from them either, apparently there are not many contractors in Raleigh, NC who can work on Samsung Dishwasher. As per AHS customer service person, I had to wait till Wednesday to call so they can reassign me to a different contractor. And I did.

Last week our A/C went out on our new home. Wife made a claim with American Home Shield, and they sent out a contracted company. It took almost a week for the A/C company to come out to do the diagnostics, when they did come out they told us the compressor was burnt out and needed to be replaced. This was ok, as this is a part covered by the warranty. The tech said we would submit his report to AHS to get it authorized. Mind you our house is currently really hot inside @ 92 with all the fans on. This was on Thursday early afternoon. Friday mid morning, my wife called AHS to see if it was all approved. They said they still needed a report from the technician.

I have been dealing with AHS for over 1 month regarding my air conditioner. This has been the most frustrating interaction I have ever had with any company. The lack of communication within the company is laughable. No one knows who the managers are. No one knows a telephone number or ext. number for any other department. They sent a very short canned response and have never followed up or tried to contact me at all. My frustration level cannot be measured. AHS. If you really have a Social Media Specialist have them call me. You have my cell phone number with my contract information.

AHS was recommended to me by a friend who has had all positive experiences, but unfortunately, my very first experience was horrible. We just bought a new home and I wanted to use my warranty to have re-key the locks since dozens of contractors were working in the home prior to purchase. I called, and the person who helped me was very nice, and she scheduled the locksmith for me, and said I'd hear from them within 24 hours. I called the locksmith directly after not hearing from them after 26 hours, and the person was very rude, and dismissive and told me that they still had time to get back to me so I needed to wait.

I recommend American Home Shield. They sent iPlumb the very next day I made a claim and the person who came was really good. They came at 9:00 when they said they would come and they fixed the leaking toilet within half an hour. Everything is working well now.

I sold a house and the inspectors said that there were some things that needed to be fixed. After I submitted a claim with American Home Shield online, I got a text then a phone call. I waited for two days and when the contractor came, he was able to fix a lot of my things. There were various leaks that he fixed in multiple areas. He actually fixed more than what I had put down and dealing with him was a very pleasant experience.

I had a problem with the central heating, and heating and air were very vital parts of the summer that I needed. I filed the claim with AHS over the phone and they sent somebody out to diagnose the problem. They don’t give you much freon and the customer has to pay an absurd amount for it. They pay $10 a pound and I had to pay almost $400 for freon. It just added to my frustration.

American Home Shield's website was pretty good. We submitted a claim online and scheduled for the microwave to get repaired. The contractor needed to come back and the total repair took about two weeks, but it was done. Also, we had somebody come and look at the bathtub, but it was not covered. Still, American Home Shield is a good home warranty company.

The company that I had to deal with and was ultimately waiting for the service was horrible. The contractor, Temprite, diagnosed that our AC needed a compressor. It was only supposed to take seven days to get the part. By the time that I decided to replace the whole unit, they still hadn’t had the part which was two weeks out. Those were the hottest and most humid days of the summer and I got the feeling that Temprite didn’t care. It got to the point where I found my own company to give me a quote and get the job done as the heat was unbearable. I decided to cut my losses and got the reimbursement from American Home Shield. Then I canceled my contract since I’m not looking into them anymore in the future.

I submitted a claim for the pump and the hoses of my pool with American Home Shield and the only problem we had was the timing trying to get the contractor out faster. The contractor just got this territory and he was really busy and it took him about a week before he could come out but when he came he took care of the situation. He was very personable and he told me what he was doing. After the repair the pump and the hoses were working good.

My air conditioner went out so I called them in to American Home Shield. It was over the weekend but the contractors came during the week after the weekend hours and they were both professional, courteous and experienced. Since then, the air conditioning has been doing good.

The outside fan of our AC had stopped so I called American Home Shield. The claims process over the phone was automatic and all push button. It was great. The contractor was out the next day and fixed the issue right away. He was also very polite, nice and informative. I've used American Home Shield about four times now and the experience has been really wonderful every time.

My washer wasn't spinning. I submitted a claim to American Home Shield over the phone and it wasn't difficult doing that. The contractor came and initially fixed it. It worked a day and it went on again. It took a while to get the contractor back and I had to engage American Home Shield. The contractor finally came back out. They said it was the drain pump that was bad then I have not heard again from the contractor. I’ve been calling American Home Shield and they’ve been trying to get the contractor to call me back. It was a good thing the contractor mentioned to me that there was something that was on the recoil on the washer.

The refrigerator was leaking down into my lower vegetable and fruit bins, on the shelf there. Then as it filled up, it would flow out onto my floor on each side. I have laminate flooring so I had to keep a towel down all the time because I never knew when it was gonna happen. I called in my claim to AHS. The first company they sent out was a joke. The technician that came out was very sarcastic. He wouldn’t even look inside the refrigerator to see what was going on. He just said that my gasket was torn. He put new gaskets in but that didn’t do any good. When I had to have him come back out again, I called AHS and they set up everything.

I had an issue with my garbage disposal. Initially, the gentleman that AHS sent out told me that if he could fix it, he couldn't replace it. He also said that they don’t get paid enough if they have to replace an item so they try not to have to do that and I didn’t appreciate him sharing that with me. It was not my problem whether he makes money or not. That was AHS' deal. The tech was able to temporarily fix the garbage disposal and it was a matter of me turning the flywheel on and resetting it. I had to do it again and again and I went through that for about two more months until it finally quit.

My AC fan was not working so I called American Home Shield to submit the claim and the reps booked an appointment with the contractor. It took the contractor three days to come out to our home but he was very helpful. He talked about how we can keep the house bill low and how to maintain the AC. Since the repair, the AC has been good. However, my microwave is also not working and it has been 2 weeks but it's not done yet so I'm frustrated. The contractor has already come once but he has not fixed it because they said they had to do whatever they had to do. He came the other day like he was supposed to but he didn't have the part. My microwave is very old but it should not take so long to fix that.

We used to go to our homeowner’s insurance or call independent people in our neighborhood to come and look at a situation and tell us what was wrong, but AHS has been a blessing for us because we have people come and tell us what we need. I've used them more than several times and I've always had a good experience with the people they sent and I’ve always been happy when I speak to their representatives.

I submitted a claim to American Home Shield for my clogged drain. I did it online and the site was very user-friendly. I put in the claim early morning and the contractor called me within an hour. They said they could come that afternoon between 3:00 and 7:00 the first day. However, they weren’t able to make it that day. I called towards the end of the window, which was 7:00 p.m. and they were stuck in another job somewhere. They said they were still coming, but then it got to be till 10:00 at night. I told them not to come over. They shouldn’t have scheduled that day. They rescheduled for the next day and worked out fine. I understand those things happen and after the repair, the drain has been working fine. I’ve had AHS for more than 10 years and I’ve never really had any major issues with them. They’re good.

The AC was making a funny sound and I filed an online claim for it with American Home Shield, who immediately set up an appointment. The tech from Crystal Air came out, assessed the problem and fixed the first thing with a part he had in his truck. I also told him about another issue and he told me to call him if it gets any worse and they will order the other part. He has ordered the part and we're just waiting for the part to come in for him to come back and put the new part in. I’m really happy with Crystal Air. The tech was very professional and outstanding and he took care of the problem.

I have a septic that backed up and it was so easy to submit a claim with American Home Shield. My interaction with their reps was great and they were so nice. They told me right away who was gonna be coming and they gave me the phone number if I wanted to contact that company to see when for sure they were gonna come out. I called the company and their rep said that they would be out the next morning. They came right out and they were very nice. They told me what they were doing and when it was all done, they said that it wasn't the septic but sludge in the pipes. They snaked it, flushed it out, and it has been working ever since.

I decided to buy the policy on the recommendation of one of my husband's co-workers who had purchased it and used it several times. I had been thinking about it because we have an older home and some very old systems then we had to replace the stove on a moment's notice. So I thought we oughta do it. I asked my husband's co-worker if American Home Shield had really great service and if it was not a hassle. He said no and that it had been perfect. And I would agree. I submitted a claim online when our whole-house air conditioning unit had a breakdown. The site was easy to use and I heard back almost immediately. I got the confirmation email from American Home Shield then I heard from the contractor right away.

I filed a claim for a plumbing issue with American Home Shield and it took about two and a half weeks for SAP Home Repair Services to come out and put the water heating in. It was always too cold and I was boiling water and carrying the hot water upstairs to pour in the tub. I’m 75 years old and I can’t be carrying up water upstairs, but I did it for about two and a half weeks. I was so glad when they came and installed that thing. The contractors were really friendly and nice. They apologized and said they were really backed up.

I submitted a claim to American Home Shield online when my air conditioner motor gave out. I always like talking to a real person, but, for that, since it was the dead of summer, I was very impressed with how quickly the people that they gave me responded back to me. However, I only had a problem because I wound up thinking somebody had fixed it but they had not. They did not come out because I canceled them before they would come out. One of my kids who knew something about it had come in and he told me what I just needed to do. I thought it was just the breaker switch, but it turned out that it was because the motor’s within burned out and so it kept going off.

Submitting a claim to American Home Shield has always been easy. I needed to get my furnace repaired and the contractors showed up on time, explained what the issue was and fixed it. They were in and out in less than 15 minutes. American Home Shield is a really good service and I'd recommend it.

The water was not draining on the washer. I went online and filed a claim with AHS and it went really smoothly. Pro Appliance gave us a call the next day and then it was just a matter of coordinating the time when they could come. The contractor who came was great and I am very satisfied.

Pool pump went out and I called my pool contractor today. I was told that it would cost 1200.00. I called American Home Shield 4 time. One to see if this was covered (Yes) and that I have to use their contractor. I then called back and was told the same thing by another lady and she was rude and hung up on me. Called back again and was on hold for over 20 minutes. The last call I was told again the same thing but to call back tomorrow and ask for the outside approval department.

We don’t have our dryer for 3 wks. Every time you call the representative doesn’t appear to care with your concerns. You have to explain every time you call. They transfer you to another rep. Waiting for so long then hang up. I have this company last year. I don’t have any issue till this year.

July 26, 2018 Stopped up kitchen sink drain, dripping sink, two toilets with issues, water regulator issue. Two companies refused to come out and said, "Get someone else." There have been three house calls. The first company submitted a claim to AHS and AMH has authorized $600 worth of repairs. It is August 19th and there has not been one repair completed. Service providers will not return calls to us or AHS. AHS is unable to provide competent service providers that speak English and that will complete the work. Their advertisement states, "Eliminate the hassles/expenses of home repair with AHS!" Dealing with AHS and their providers is nothing but a hassle and you beg for service.

The air conditioner wasn’t turning on so we did not have any cool air coming out of it. I went online to file a claim and navigating the American Home Shield website was fine. However, I didn’t like that it was a Tuesday before the tech could come out when I had put in the request on a Saturday. It’s close to 100 degrees in South Carolina and that really was not great. Yet when the techs came out, they were quick and friendly. They found the issue within 20 minutes and had me back up and running. I even tried to pay them and they told me that’s not the way it works. It was an excellent experience and I find having the AHS warranty to be valuable. I didn’t know what the issue could have been and it was really simple for me to be able to go online and request someone to come out. Now, I’ve already recommended American Home Shield to three of my friends.

Having a warranty takes the worry out of me having to fix things and figure out how to do things. I normally submit claims online and the AHS website is easy but it needs some parts for notes because I can only check a box. As far as the contractors, it's been really quick for them to come out. The turnaround time has been usually within 24 hours. This last one was Harvey's Plumbing for some leaks that I had, and they were amazing. The guy was very professional and he explained everything before he did anything and it went well.

When the microwave went out, I went online and submitted a claim. Navigating the website was okay and pretty straightforward. Then a contractor came within two days. He was very professional and he mentioned something regarding the fuse inside of the microwave. Everything is back to normal now. Having a warranty is very valuable particularly if the home is older and I would recommend American Home Shield.

We came home from being gone for a few days and the house was really hot and our AC unit wasn’t running. It stopped working. I did a claim online with American Home Shield. We ended up having to call because nobody was ever assigned to our account. So, we had to call twice, and then they finally got somebody assigned to us. The AHS representatives were fine. Also, the contractors were great. It took three days to get scheduled and then they had to order a part, but they did a good job. Everything is working fine now. We're happy with our American Home Shield coverage. We've not had any problems, and we've utilized it twice this year, so we're very thankful for it. It's definitely worth it to have the peace of mind that things are covered if they get broken.

They’ve been very helpful but I’m not happy with them right now. I called a few weeks ago about my stand-up freezer and they proceeded to tell me it wasn’t covered when I thought it was. I want to know why it’s not covered. I’ve called back a couple of different times and I get disconnected each time. They keep saying, “I’m transferring you.” and the next thing I know, I’m disconnected. I called back again and it was the same thing. I get frustrated and I’ve been thinking about possibly changing services. However, I’ve had no problem with anybody they’ve sent out and I submit claims over the phone, which is easy to do.

I called American Home Shield to file a claim for our washing machine that stopped spinning. A contractor came out in just a couple of days. He was very informative. Overall, I like American Home Shield, however, it’s a little expensive. It’s good for major and more expensive issues that come up, but with the washing machine once I signed up and found out what the issue was, it didn’t warn us the $70 fee.

The air conditioning didn't work that I needed to file a claim. I did it online and it was a decent process. After a couple of days, I heard back from a contractor as far as when they would be able to come out and do the repairs. I really like the contractor. They're good people and the air conditioning is working. I’m happy with American Home Shield.

The contractor came out in a timely fashion and had it been much hotter in the house, we would have called somebody else. The first time, the guy was really honest with me and the people who hadn't changed the filters in my rental property told me they had. I called them back after I was positive that the filter was the problem and that the units have been kept clean. They replaced a motor and cleaned the compressor out really good and all seems to be well. Now the renters stopped complaining about it. I submitted the claim first and then waited. It would’ve been out of pocket if I did it the other way. Only $10 worth of Freon was covered and say, I need to replace my unit and it takes 10 pounds of Freon to replace the unit, that’s between $600 and a $1,000 that I had to pay on top of the deductible.

The ice maker in my refrigerator wasn’t producing ice. Randomly, it would shoot out ice and then it wouldn’t work. I filed a claim over the phone and it was fine speaking with the representative. The contractor came and he was a very nice gentleman. He didn’t fix it the first time around, so we had to reschedule. The part he ordered the first time didn't fix it, so he had to order an additional part. Then he came back and repaired it in two hours. The ice maker works great now.

I filed a claim online and AHS's response time had been smooth and the process was also easy. But they charged me even before sending someone out. Then, the contractor came, checked the AC, and everything went fine. It turned out that the remote needed batteries and the problem had nothing to do with the actual AC. Other than that, when calling AHS's customer service, getting hold of someone has been very tough and would take an hour. Plus, their response has been slow and canceling requests with them has been a tough job. It would be better if they improve on the response time and the customer service. Many times, I’ve thought of canceling my subscription and if I'm not satisfied a couple of times more, I might cancel it.

I filed a claim with AHS for my garbage disposal. I thought that there was something wrong with it. However, there was just a screw stuck inside. Still, their contractor was good and he fixed the problem.

When I bought my old house in Chicago in ’95, we had an American Home Shield warranty and we hated it. Every contractor we called was incompetent and we had three or four calls in the course of the year. We did not renew it and I had nothing nice to say about American Home Shield for 20 years. So, when it was proposed when we bought this house that we take one of these warranties, I said to our Realtor, “I don't know that this is gonna be any good.” And she said to not worry because Long Realty has a very good relationship here in Tucson with American Home Shield and that if AHS doesn’t take good care of us, she can make a phone call to help. So far, I haven't needed to call in the marines and the service has been fine.

I need to call American Home Shield because they sent someone a month ago to do something underneath my sink and it's still not fixed. The tech claimed they fixed it, but I went over there yesterday and it's still soaking wet now to the point of mildew. I'm about to cancel 'cause my contract renews in August 21st, but I need to get this problem resolved first before I cancel. Their prices have gone up tremendously. I have another warranty company that I'm dealing with at another house, and they're cheaper so I'm gonna go with them.

There was an issue with my AC and I filed a claim for it over the phone. The rep was knowledgeable and understanding of what I needed to get done. The next day, the contractor showed up and I felt good about it because I’ve had the gentleman out for us twice and their company, AC Plus has always done quality work. The tech explained everything and ran over everything clearly. I will recommend American Home Shield to a lot of people. If I didn’t have them, I’d be paying excessive amounts of money versus paying $75 just for a service and that’s tremendous for me. It’s very valuable having the warranty because I’m up in the heat now and it’s a tremendous financial burden that’s off of me.

The people at American Home Shield are courteous and they're prompt in what they do. I'm also able to handle everything electronically. We rarely have to actually call them. My concerns with American Home Shield is that sometimes, they would recommend someone who won't come out as far as where we live. We live in a gray area, in the exurbs outside of Columbia and in between cities. I would get an email that says the vendor is going to come but the vendor is thinking that they're not gonna come. So a day will pass and I would contact the vendor then the vendor would tell me they don’t come out that far. Then another day or so would pass before I can get American Home Shield back in the game.

Filing a claim with American Home Shield is a very easy process and their contractors come out fast once they are scheduled. When my garage wouldn’t open or close, I submitted my claim online then I got a text message saying that I would get someone to schedule within 24 hours. The next morning I received a phone call to schedule an appointment. When the tech came out, he knew out of what I told him that the issue was the circuit board. He changed the board and reset my remote, and the garage door opener has been working since. He also told me some knowledgeable stuff. He told me what usually happens to lead to the issue and that was exactly what happened. He was good.

We did not have any hot water. It would get warm at best and it happened always so we used to turn the water on and then eventually it would get somewhat hot and then it just eventually just wasn’t getting anything. We submitted a claim to American Home Shield online and it was not difficult at all. The contractor from Richards Plumbing Service came out no longer than 24 hours after and then he flushed it and he also changed our dip tubes. Then we started getting hot water again. I was very satisfied. He was very good and professional, and he explained everything. I’d definitely recommend him.

I normally submitted my claims with American Home Shield on the phone and my interactions with the reps have been wonderful. I was having an issue with the hot water tank and when I filed a claim with AHS for this, they called the contractor, A & M Appliances. The plumber came, then he said he would be back on a certain day and he did not come for a week. When he came back, he put a new hot water tank in to replace the old one, and the new tank has been working great. I would highly recommend AHS. They've been really good in taking care of every problem that I’ve had and I've had some.

The AC was not blowing cool air. I found an air conditioning company and then, I made the claim with American Home Shield and gave them the number. They took care of it very expeditiously and they did a great job. The guy came out and it took a couple of hours for him to do but he got the job done. He talked to me about using the air conditioning unit the best and most economical way and how it operated. A fuse went out within a week of him fixing it. I went and got another fuse and it has been running just fine.

Our breaker box wasn't working properly so we called American Home Shield. The rep took my claim and gave me the electric company’s name and phone number. The contractor then came out the next day. I showed them where the box was and explained my problem. Since the repair, the breaker box has been working well. Overall, having a warranty is valuable and I'm satisfied with my experience with American Home Shield. They could get the repairs done without me having to look for people to go to and they get what they said they'd recommend.

We bought our new home, and we have been with American Home Shield for approximately three and a half months now. Our dishwasher had some problems, as well as our garbage disposal. The claim submission over the phone was really easy, prompt, and professional. There was, however, a miscommunication with the first contractor. I was under the impression that the contractor that showed up was going to take care of both of the problems, so it required a second visit from another individual, and I had to pay another $75 co-pay. Nevertheless, they were both professional, too. The units work fine now. AHS is an excellent company, and I'm glad that we are working with them. I would recommend them.

I would recommend this product. Filing the claim online was extremely easy and the tech that American Home Shield sent was knowledgeable and really easy to talk to. The air conditioner was leaking water into the hallway and the repair took a little bit longer. But he provided status updates during the process and we didn't have any issues.

It was 97 degrees in Houston and my AC went out. I filed a claim with an AHS rep and Royal Air came out. It was the second time I’ve had them come fix it and all they wanted to do was patch it. The work was fine, but they were trying to patch a system that was 25 years old, out of code, and out of compliance. They patched it last time and it didn’t last three months. They kept saying American Home Shield wasn’t gonna pay for anything more than a patch. At some point, I thought American Home Shield should step in and do something else but they didn’t. But Royal Air's reps were fine. They were the ones that said I needed a new system, which I agreed, and they put a brand new unit in.

A couple of years ago, my microwave and refrigerator were on the blink so I called American Home Shield and they sent a subcontractor. The man had me so mad and so upset and it took me a year and a half or so to get past that. By that time, the refrigerator wasn't keeping anything cold and the microwave didn't work at all. I called American Home Shield again and I told them not to send those same people here. They sent a different subcontractor and I told him about the experience. When he looked at what was going on, the circuit board was out on the microwave and the door was not correct on it. Then the compressor of the refrigerator was also out. He ordered the parts and replaced the compressor on the 21-year old refrigerator as well as the circuit board and the door on the microwave.

I've been with American Home Shield for a couple of years now. Their package was better so I went with them. I usually file my claims online and my communication with them has been very quick too. ANR came out and it went really well. The guy did a very good job and was quick. He was also very nice, kind, and professional. It was excellent.

My oven exhaust fan stopped working so I called AHS. They contacted one of their contractors who then contacted me and it was done the same day. The contractor was fantastic. He came in and when I pressed the button, he said he knew what the issue was. He taught me and described what was going on with the exhaust fan. He brought his tools and he was able to fix it in 10 minutes. I wish all repairs were that fast. The exhaust fan has been working perfectly since then.