American Home Shield Reviews

American Home Shield sent out The Lindsay Company when I filed a claim for my garbage disposal and the rep was great. He gave me advice to use the garbage disposal at least twice a month so it won't rust up again. Since then, it’s been working wonderfully and I’m learning to use it.

American Home Shield has a very good customer service. They called back, which I liked and I'm very happy. The contractor from Sun Powered Solutions was good too. He went over both units and he made sure that they were all cleaned out. I’ve been with American Home Shield for less than a year and I went with them after researching and looking into what they provide, the warranties and everything behind it.

It was hot and the AC wasn’t cooling. I submitted the claim on the phone to AHS and it was very easy the second time. But the first time was horrible. They gave me the contractor who would be coming out to deal with my problem and this was on a Thursday. I kept calling the people but they were not in for the weekend. They originally said they would do the job but they never showed up. Then I kept calling back to AHS and they told me that they would try to find somebody. But it took almost two weeks before we could get some kind of satisfaction. I got discouraged and I had to keep calling until they got a local to come and do it.

It was 76 degrees and my AC wasn't cooling so I called AHS on a Friday. We've got scheduled and they had somebody out on a Monday. The technician was really good. He was early, which is unheard of when you get repair people. I even told them that never happens. He fixed the ac that day and was fast. We got the warranty when we bought the house and at the end I renewed it right before our air conditioner broke down and I’m thankful for that.

I submitted a claim for a stove with American Home Shield online. The stove's igniters kept going off that I had to unplug the unit. While it took four days to get a contractor out, our interactions with them were wonderful. They were great. The stove has been working since the repair. American Home Shield is good to have.

Our air conditioner had a leak. I unblocked the drain and I changed the filter but we were still having a leak. I submitted a claim to American Home Shield and I did it online. It was very simple. Once I filled out the claim, they called me right away and they gave me someone within an hour who also called me and set up an appointment. It was really a quick process.

I filed a claim to AHS for the Jacuzzi tub. The customer service rep was great. The contractor was very good too and I was very impressed with the quality of service performed. Everything works fine now. However, before that one, it was not a very good experience at all. That was with my other air conditioner. They had three different people come out. I was on hold for hours each time I was trying to get information from them about getting it done, and then when they finally had someone out, it was an awful experience.

Recently a pump and lift station went out. Harrison Plumbing & Heating came out for it and they were very good. I was impressed with their knowledge, service and how well they took care of the issue. However, my first appointment was set up with another company that was probably 100 miles away from my location. I don’t know how AHS sets up the services but the other company happened to be on vacation when they were set up. My repair was delayed only because I did not know that it would take a while for them to complete the service ‘till they returned. I didn’t get any response from that company, and I called American Home Shield back and then they set it up with someone closer. Overall I’ve had excellent service from them and they’ve handled every situation very professionally.

American Home Shield was prompt. They got the people out here quickly to fix the AC, and I appreciated that. The AC ended up breaking again like two weeks later, and they got the people right back out here. It has been great.

I had outlets that didn't work so I submitted a claim to American Home Shield online. Then, I was told which company was assigned and I heard from somebody within 24 hours. The guy who came out took care of the issue and explained all those stuff to me, which was way over my head. He fixed the problem and I’m good. Then, when my contract was up, they automatically sent me a thing saying, “Renewing in a couple of months”. I was trying to cancel but I couldn’t get through to a person on the phone line. I tried numerous times on numerous days and I kept going back in circles. So I sent them a letter saying I didn’t asked to be renewed and told them to not renew. I also asked them to let me know they receive the letter for the cancellation when my contract is up the following month.

It's very valuable having a home warranty. My wife and I are both senior citizens, retired, living on 401(k) and social security, and having the warranty guarantees that our budget ought to work. We’re both happy with it and they responded to our every call. I called them out 'cause it was 95 degrees and the air conditioner wasn’t cooling the house. It wasn’t even running.

Two of the outlets in the dining room and one in the living room wouldn't turn on, so we called American Home Shield to have them fixed. My husband talked to a guy and he said that he had called somebody but then it turned out that he didn’t. Then he called somebody and they came and they were wonderful. We initially thought that it was the light that had a short because we just had the roof fixed but they knew what they were doing and they tested it right away. They found what it was and they fixed it in about 10 minutes.

The power in the house was flickering on and off. American Home Shield had sent an electrician out prior and they found that there was a short in the sump pump. But after that was fixed and repaired, it was still flickering. I had the tenants moved out and we cut the power off. When the power company came out and turned the power on for us to do cleaning and maintenance, they could not turn the power on because there was a hot socket at the meter box. The top right socket of the meter was burned up so the lineman that came out to look at it and said they either had to replace the socket or put a whole new meter box in and it was built into the side of the house like they cut out of the bricks.

My experience with American Home Shield has been amazing. It has been the best thing. Everything was working fine with the pool initially. But all of a sudden, the blower was making some type of noise then it wasn’t working at all. The heater wasn’t working as well. It would only stay on five minutes and then the water would get cold. First, I did the claim online then I called American Home Shield. The rep cancelled the claim and resubmitted another one for me. American Home Shield sent me the contractor's phone number and I called them. The technician told me he could be here the next day. He was quick and I liked him a lot. His professionalism was amazing. He explained everything thoroughly and knew exactly what he was talking about. Since then, the heater has been operating nicely.

I’ve used American Home Shield a couple of times and they were good. But when the commode was leaking in the back and its back was wet, they weren't good at all for that particular issue. I submitted the claim over the phone and it didn’t take long for the contractor to come out. The plumber went up there and replaced the inside of the commode, but that didn't help at all. He came out three times and he said that everything was fine with the commode and I just had a stress crack on it. But we moved into this house and we just bought that commode, so I don't know how it cracked.

My appliance wouldn’t light and I called American Home Shield about it, and the representative I spoke to was good. Hammond Services set up an appointment with me and a young lady and a young guy came out here. They ordered a part but the wrong one came in so they had to go back and reorder it. They were on time and their service was good.

I tried to get detailed information about the terms of the service including a copy of their contract, and they simply hung up on me when I brought it up. I tried a few more times, and they simply refused. They said contract will be sent after it is paid for!! Who agrees to an unknown contract? Answer: At least 27,000 people that have left reviews here, but still, I'll pass!

What Service??? I have been an American Home Shield customer since 2008. Typically service is timely. As for this time, it's been 1 week since the problem was reported. Still no hot water! Called AHS again this morning. Said they had not received proper information from the contractor assigned. Well 'somebody' is not doing their job! Sending in the payment is my job... my end is covered. Assign another contractor already! Called the contractor 3 times this morning. All I get is the guy that was suppose to be assigned to the job didn't show up for work. Can't reach him... Why not send another repairman with a water heater? Shouldn't be that hard people! Very Dissatisfied.

American Home Shield is a company that bets that they can get away with the fraudulent practices that they pursue. No one documents when they say they are, they send you shady companies that put a Band-Aid on a problem and try to claim it is up to you to pay again and again. They have no problems taking their page that they can get away with the fraudulent practices that they pursue. No one documents when they say they are, they send you shady companies that put a Band-Aid on a problem and try to claim it is up to you to pay again and again. They have no problems taking their payday each month, but failed to do what they say they will do when it is needed. I have had my air conditioning system serviced so many times I've lost count.

When our microwave was sparking, we contacted American Home Shield and they contacted whoever was needed to come out. Then the contractor came out in a few days. It was fast and he was wonderful. He explained everything. He said, “You can either do this, but it’s gonna be very expensive, or you could just do this and that’ll certainly fix the problem and you’ll be good to go.” He was terrific and we kept saying that we wanted to keep him. The microwave has been working great since then and we’re very happy.

One of the pumps of the pool went out and American Home Shield replaced it. Also the spring on the top of the garage door broke, so the garage wasn’t operating and they replaced the spring. I like the promptness. I submit the claim online and they get back with me later on and set up an appointment for when the contractors can come and look at it.

American Home Shield has been nothing but wonderful to me. Recently, I had an AC issue. The second time, it was plugged in. The third time, it was called a capacitor. When I called them to tell them about everything, they were nothing but polite. It was quick and easy as well. I loved it. The technician was beyond wonderful too. He was very clean and very calm. He knew what he was doing and he was also very professional but very nice at the same time. He was on-time, which was perfect, and he had the parts with him. So there was no problem. Since the repair, it's been wonderful. AHS is just so professional and they get to you as soon as they can. You don’t have to wait two weeks, they get it done. We’re very satisfied with AHS.

I went to American Home Shield's website to submit a claim for my garbage disposal that was leaking, and it was very smooth. AHS assigned Patriot Plumbing who then sent two gentlemen who were very professional. They came in, assessed the problem and when they realized that the unit wasn’t repairable, they replaced it. I blinked and I missed the whole thing. They did it very quickly and efficiently, and the garbage disposal now works great. I'm very grateful that I subscribed to American Home Shield's service.

I submitted the claim with American Home Shield over the phone and the reps took care of me. They were professional, quick and friendly, and I was totally satisfied. The contractors that came out were good. The last time the contractors had to come two weeks in a row. The very last time the air wasn't working, so they came out and had it fixed real quick. They said some wires were burnt out. They got the job done got it done and the AC is working now. I recommend American Home Shield to everybody I talk to. AHS is good and they'll take care of you.

I immediately went online to file a claim when the condensation line of the AC clogged up and navigating through the claims process on American Home Shield’s site was easy. Then, ES Heat & Air was at my property the next day. Their service was fine and at the moment, the AC is working okay.

The screen of our oven unit would not light up and we couldn't see what we were doing or what we were trying to cook. I went to American Home Shield's website and submitted a claim. They tried to find us another model or a repair but our unit was out of date and they couldn't find any parts, so they got a new oven in. We ended up waiting about two weeks till it was replaced. The contractors came out and replaced the unit, and we had a great interaction with them.

I recently made a claim to American Home Shield requesting for a repair on an AC unit at my house. The capacitor in it had a blown fuse. Submitting a request online was easy and the contractors sent were very nice and professional. They came in and repaired the wiring for the capacitor and it kicked the AC back on. Now, our AC is still working and it has been going great. My experience with the company was a lot easier than I thought it was gonna be. It has only been one claim for us and if the process is like that for any other claim, then I look forward to continuing with American Home Shield.

I've been with AHS for a year now and have had good interactions with their reps. I submitted claims with them through the internet and the contractors that they sent out were good. With one contractor, everything was okay during the initial interaction. However, the next day, one of the joints broke and flooded the basement. So they came back, fixed it, and gave me a gift card. They took care of everything that happened and did a good job.

Everything went smoothly with my AC claim. It was super easy to submit the claim online and American Home Shield got somebody out quickly. The gentleman was really nice, professional and friendly. They had to order a part which took a couple of extra days. But he was able to quickly diagnose the problem and get it resolved. So I was happy with that.

The dryer's duct was clogged so we had to get someone to clean it out. I submitted the claim online to American Home Shield and the process was pretty smooth. I like the online process as it takes away the issue of waiting to speak to someone. So far, I have no problems with American Home Shield. They do what they promise to do. When Majestic Appliance Service called me, they asked a couple questions to give them an idea what was wrong with the item. The contractor was professional, on time, courteous and efficient. He did not rush the job. He really had a little difficulty in getting to the problem but he took care of it. Now, the dryer is working perfectly. He did an excellent job and I definitely would recommend him.

I had gone out of the country and my wife and one of my kids had left about two months earlier. So my elder one and I have moved up of the house because all of his stuff is upstairs. We barely used the AC down and we were using the one upstairs. When I came back in about three weeks, I landed at night, and the AC wasn’t cooling. I initially thought it would take some time because the house has been kept quiet but apparently, a capacitor had gone, which was just coincidence that it blew up and I left. I submitted a claim to American Home Shield and I did it online.

American Home Shield doesn’t cover a lot of things that we thought they covered. But it was easy filing the claim online when the shower was backing up and the contractor came out the next day. He told me what he was gonna do first and he was good. Everything’s fine now.

I was talking to an American Home Shield rep a day before yesterday and he was very helpful. The management of that rental apartment send them a check for $75 and I send a check too. And he clearly told me, for my complete satisfaction, "Don’t worry about that. The check will go back to you." American Home Shield is not taking double payment from people so I was very pleased. That was a good experience. I certainly will recommend American Home Shield.

Whenever we submit claims to AHS, we usually hear from their contractor on the next business day. Texas Best Heating and Air had to come out to my house twice. The first time, my AC was overflowing into the hot tub. The drain had clogged up and water was coming down under the ceiling. Though most of the time, we really like AHS' contractors, we had one technician from Texas Best whom we thought was a little shady. The next time they came out, it was the owner who came and he said that he had to fire that technician. I didn't want to leave him in a room where I had valuable stuff. Nevertheless, Texas Best did a good job. Their technician even explained how I could detect the problem earlier in the future.

The warranty worked like it was supposed to and the whole process with American Home Shield and Lake Plumbing went as smooth as it could. I would definitely recommend American Home Shield to friends. My water heater was leaking when I submitted the claim online on a Friday afternoon. It was very easy to do and the contractor contacted me over the weekend. But it wasn’t an emergency so they came on Monday. They were perfect on the phone and in person. And they knew everything to do. They had clearly dealt with American Home Shield before. My water heater was replaced and installed in less than a week. It was very fast.

American Home Shield’s representatives were always excellent on the phone when I submitted a claim to them. They were very personable and pleasant. They always ask to make sure that what we were asking for was all that we needed and if there was anything else. One technician came out first and he did the troubleshooting on the electric dryer. The dryer stops in mid-cycle and had a smoke smell to it. After he did the troubleshooting, he explained that he was gonna order parts through Home Shield and as soon as the parts get in, he would be in to replace them and that it wouldn’t take very long. I was happy with it.

The pipe on my AC was freezing up and it was blowing hot air. I filed a claim for it online with American Home Shield and they emailed. Then the contractor, M&M Enterprise, called me and set up an appointment. Their tech was so professional and he was a good tech. He was polite and he let me know what the issue was and was able to repair it. Last year, the tech who came from Air Comfort Control wasn’t polite and he didn’t wanna let me know anything. They just came in, fixed it and left. Nevertheless, I love American Home Shield and everybody should get them.

I put a claim online with American Home Shield because the condenser fan on my AC unit wasn’t coming on, so it wasn’t cooling the house. They were able to send a contractor out the next day. The contractor inspected the AC unit and replaced the part and now the AC system is working fine. It was a 45-minute job. The compressor unit is making a bit of noise though because of the fan that was put in. Something is off and it's vibrating really bad so I need to call them back out again, but everything is fine with the AC system. Last year, I also had another issue with the AC unit and the contractors came out and fixed it. And it went smoothly. The contractors that AHS used for the AC system were friendly and they were able to fix the issues.

I've been with American Home Shield for over a year and our experience has been awful. The people they sent out were just too unprofessional. One guy said it was something on my refrigerator -- it’s a double-door freezer. He put something and then he said, “Give it enough time. If it’s not getting cold, call me back.” I said “Okay.” The freezer side is cold, but not cold enough to freeze ice. The other side is not. I wouldn’t even put no food in there ‘cause it was not cold. I then called the number, but there was nobody answering. They also have an 800 number on there where if you call that number, they will get back with you. I also sent a text, but it did not do anything. Then finally, I got the guy back out here for the refrigerator.

I had a leak in my clothes washer. AHS sent out one guy and he was horrible and rude. When he came in, he couldn’t find anything wrong and accused me of putting too much soap in the washer which he said was causing it to leak. That didn’t make any sense to me at all because I was putting in the right amount. Then he just left.

My water heater was leaking but it was a slow leak, not gushing water, so it wasn't an emergency. I called American Home Shield and the contractor came out. They determined that replacing parts on it may stop the leak and it did initially. It wasn't leaking but from the spot where they replaced the valve, I felt moisture. Once I told them that, they came back out and said it wasn’t just that valve that needed to be replaced and that I was gonna have to have the water heater replaced. When they came and installed the water heater, there was a charge for modification that had to be done, just so the warranty would remain intact. So I did have an out-of-pocket cost. Nevertheless, I got hot water here now so that's good.

In the past, AHS had been good. It was recommended to me and I thought I would have a good experience. I thought that I was gonna be covered, that I was gonna be okay and that somebody was gonna be taking care of me. But my experience turned out not to be so great. Nothing was really looking out for me, not even American Home Shield.

My father, who is in Louisiana, recommended American Home Shield. He is a contractor with them and he sees good customer service from them. We’ve been with them for a number of years now. I’ve had two service calls this month. One was to repair my washing machine. I was getting an error message and it wasn’t working properly. That was resolved yesterday and it’s working fabulously.

I moved into a new home and needed to change the locks. I emailed Kerry, my American Home Shield sales rep, and she set everything up for me. All of my interactions with Kerry have been great. She's so helpful and quick to respond even when I have dumb questions. The guy that AHS sent called to let me know he'd be in the area the day before. I actually forgot to call him back but he called me and I told him that he can come over whenever. He was here in 15 minutes, and he pulled out his equipment and changed out the locks, then we chatted a little bit. He was very friendly. Then he gave me my new set of keys for all the locks that he changed and he was on his way. It was pretty painless. I would definitely recommend American Home Shield to anyone.

Our air conditioner stopped. The drain pipe was clogged and my daughter came the next day and used the hose and cleaned it out because she did this to her own air conditioner. However, her air conditioner is a newer model than mine and it's different. She thought that by cleaning it, the air conditioner would work. I called American Home Shield and the gentleman they sent was very nice and polite. We did not know that there is something to be done up in the attic in order for the air conditioner to start working again. He went up, fixed it and got the air conditioner working for me so that means a lot. I have the $100 that I have to pay but luckily for me each time I've had to use them my problems were small. Nevertheless, I'm still happy because I live alone and I don't have anybody that I can call on to help me with these things. Whenever I've had to use American Home Shield, I've been satisfied. I’ve mentioned them to a few people.

Both of my AC's quit working. The fan of the AC worked but there was no cooling at all and it was very hot. AHS sent a repairman and when he came, I found out that neither one of the AC had any more coolant fluid so he refilled both of them. One of them had leaked some, so he put an anti-leak component into the refrigerant. Then later the one upstairs was not cooling and when he came back, he found that there was a failed capacitor and he happened to have it with him. He replaced it and everything has been fine since then.

I gave Rapid Rooter Plumbing a $75 check but I didn’t know that American Home Shield was also gonna charge my card. So I ended up with a double payment. I’ve been trying to get it back but they're having to verify with the plumber that they had actually gotten the check. I also told the plumber about the issue and he said he tore the check up but he didn't. He deposited it. We had called them out to unclog the drain and it ended up being a different problem but everything's fine now. It was also easy to submit the claim online and the plumber got out really quickly. They were all friendly and helpful too.

My sister recommended American Home Shield. I have a good rapport with them and they're reliable. I call them, they send a contractor out, do a good service and I give them a check. The contractor that was sent out for our AC was very knowledgeable and pleasant, and knew what they were doing. They resolved my situation better than others that had come out, so I was very pleased with them. Although the air conditioner is not working 100%, it's working better than it was.

American Home Shield is awesome. I called AHS to submit a claim and the rep was friendly. The air conditioning leaked and it seemed a leak with the water. When the technicians left, I used the AC and it was good. But after a month and a half the problem started again so I have to call again and tell AHS that it wasn't corrected.

I normally submit my claims with American Home Shield over the phone, however, I have to stay on the line for over 30 minutes sometimes before I can get them to answer their phone. It also takes a while before they send somebody. I was with AHS one time, then I canceled it. Then one day I decided to try them again. I’m on a fixed income and I didn’t know whether I can afford it or not. I’m still with them but I was very upset about this Patriot Plumbing and with my insurance. I don't want other people to go through what I did. My water heater went out on the 19th of May and I didn’t get any service until the 25th of June. I was very frustrated by that.

I called the American Home Shield's 1-800 number on a Friday when we had an issue with our dryer. Their contractor was out the following Monday and we had an awesome interaction. Their technician told me that it might have been from the primary installation and he thinks it wasn't installed properly. The electrical wiring unit was shorting out and arcing with the washer that was right next to it and they fused together. He explained everything including what was going on. He also showed me what needed to be replaced and rewired. Now, the dryer is working better than it ever did.

FRAUDULENT BILLING!!! I requested service from American Home Shield home warranty company on 7/18/18 for my Air Conditioning because there was cold air coming out of the a/c unit, they sent a repair guy that refused to repair the leaking air out of the a/c unit. He left after refusing to repair the issue. We called and American Home Shield stated that they would send another repair guy to look at the duct work of the a/c unit and obviously only charge us $75 once for the service call.

I have had AHS for nearly 4 years but am about to cancel my contract due to their terrible contractors. My dishwater was not working properly in May so a tech came to look at it and claimed it was due to low water pressure from my kitchen faucet, so I had to get that fixed first. Fine, $75.00 service/co-pay paid and I call AHS again to send me a plumber to fix my faucets. Plumber (Action Plumbing) never shows up to my house and I call both the plumbing company and AHS to see what happened. No solution so finally 3 weeks later a different plumbing company arrives. They take a look at it, tell me it's low water pressure but not sure why it's low so will come back to try to fix it... another $75.00 service fee charged.

When my son bought his house, I gave him a home warranty from AHS. I truly thought that it was the best product out there - boy was I mistaken! Hours were spent on the phone, in person and through emails trying to resolve a plumbing issue. For four months, my son and daughter lived with sewage spewing into their dishwasher and on the kitchen floor and the best AHS could do was send plumbers out to evaluate the problem. AHS refused to clean the main line because the cleanout wasn't located inside the house. Who has a sewer clean out inside their house? Guess it was their way of ignoring the problem. They use shady contractors, in addition to some really good contractors whose hands are generally tied.

Something was not right with the AC and I filed a claim online with American and then they called me back. Their operators did as best as they could in such a short time and the contractors that they sent were exceptionally good too. They were prompt and they came out the same day. I’m handicapped and they know that. They were very kind and helpful and they went above and beyond the duty. The AHS service is good. I’ve never had them turn me down for an item that had to be repaired in the two years that I’ve been with them. They’ve replaced items in my home already. They replaced a brand new refrigerator, brand new microwave and a brand new pool pump and they’re not like these other companies that make you run through hoops.

The spigots supplying cold water to the washer wouldn’t turn and I filed a plumbing claim with American Home Shield. I had to do it over the phone though because something was screwed with the contract. I’m an online self-service person and I wish I had been able to file the claim online but once I figured out that wasn’t working, it was very easy to do it over the phone. The contractor that they sent showed up on time and was very professional and solved the problem quickly. He didn’t have the necessary part because it’s a special part for the washing machine but he went right down to Lowe’s, bought it, came back and put it in. He was very knowledgeable and courteous and he got the job done. I’ve always had a good experience with AHS. Having them is a great idea especially in the first year of home ownership because you don’t know what issues are lurking there.

I called in an issue with my AC. American Home Shield then sent BPM to service my unit. I had to wait for BPM for a little bit, but the wait was understandable. It was summertime so they were busy. Still, they did well and my AC unit is now working 100%.

We had an issue with the stove. One of the buttons on it is broken on the back. I filed the claim online to American Home Shield the contractor that was sent to fix it was professional. He took a look and he had to order a part and that took a bit longer than we expected but he called and scheduled the time to come back out as soon as he got the part, so it went pretty quick. He put the new part in, took the old part out, pushed the stove back and did everything we needed. Everything works fine now, so I couldn't ask for a better service. I would definitely recommend American Home Shield. It's a quality product -- it's an easy process to file a claim and they have fast service.

Filing a claim online with American Home Shield was easy and they were able to send out a contractor the same day. The guy they sent showed up when he said he was going to and he took care of everything that needed taking care of and the AC works now. I've called AHS a few times and the only issue that I've had was regarding my claim with the subpump but that has been taken care of. All the other times, AHS worked out well.

Our AC was leaking water in the water tray and the pipework going out to the house was blocked. I submitted a claim for it online with American Home Shield and it was really simple. Within an hour, I heard back from them. The contractor that they sent did a fantastic job. They cleared the block and got the AC fixed again. They also told me how to prevent it from happening again.

I love American Home Shield. I'm only having a great experience with them. Recently, I filed a claim over the phone for my air conditioner as its core was freezing up. The contractors came out and did a great job, and everything has been working good since. I would try to tell more people about American Home Shield and that they gotta get it.

I called American Home Shield about my contract as it wasn’t explained to me where I wanted the air conditioning, the dishwasher and all that on one. There was an ad to wait until February to do it but they didn't explain it’s called a 10-in-one. I had called to find out about that but I never got a call back. Other than that, the representatives who I spoke with over the phone were good. I filed a claim for the air conditioner and they were able to send somebody from Samuel & Sons the next day. The contractor came at a convenient time and he was very professional. He explained what was going on every step of the way. The compressor went out but now the air conditioner has been good.

The air conditioning stopped working. I called American Home Shield and their reps were very efficient. They took my information down then emailed me the people that would be coming to fix it. But I didn’t know when they were coming and it was probably because the contractor would have to call me and tell me. I had a very good interaction with the contractor though. I left my office and went back to meet them when they got there and they worked on the AC. That was on Tuesday and unfortunately, they could not fix it while they were there. So, they had to come back on Friday and finish the job. Still, they let me know what was going on and there wasn’t any question as to why they were doing it. They had to order a couple of parts and wait for the parts to come in. I did not like that but there wasn’t anything that I or they could do about it. And now, the AC is operating fine.

Whenever I need to file a claim with American Home Shield, I prefer doing it online. Their website is easy to use, the response is usually really good, and I get an email confirmation that so and so company will be contacting me shortly. With the most recent claim that I filed online, the contractor that they sent, Service Contractors Plumbing, knew what the issue was within seconds. My garbage disposal decided to stop working, had a leak in it, and they ended up replacing it. The tech got it done in 15 minutes and was out of here. It was great.

The garage door wouldn’t stay shut and kept coming back up. At one point, when I was trying to hit it a couple of times to stay down, smoke came out of the back of the unit. I submitted a claim to American Home Shield for repair. I did it online which I've done three times since I bought this house and I've never had a problem navigating through their website. The contractor came and the capacitor, which was what was smoking, had to be replaced. The tech also did adjustments and sometimes, I would help him by hitting the garage door while he was making the adjustments. Everything's working fine since.

Our air conditioner stopped working and I filed a claim with AHS over the phone. Our problem was not resolved and it wasn’t the most professional situation. The contractor had recharged our Freon and within that short amount of time, he couldn't even remember how much Freon he had used for us. I think he had gotten a phone call and gotten distracted. I don’t think it was the worst though. He diagnosed the problem and took care of it.

The spigots from the hose line on the exterior of the house were leaking. I called American Home Shield to file a claim for it. Within a week, their contractor showed up. I showed them what was going on and he took a look at it. He asked if I had anything to be replaced and he took some photos. We talked about what was needed to get them replaced and he scheduled a time to come back out and do it. I thought we were gonna have to get a separate guy out to do some drywall work because they had to create interior access to get to those but he was able to do it. I was a little apprehensive at first. I wasn’t sure how much work was gonna be involved or if he could do it but he did a great job.

Our wasn't running. We looked at it and it seemed fine so we concluded that there was an issue with the outlet. I called American Home Shield to submit a claim and it took a couple of days to get a contractor out. Now, everything is working perfectly. I used to be with another company but AHS had a better rate this year and so I went with them. So far, I've been happy with AHS and I recommend them to others.

The AC compressor went out. I went online to get the log-in and password all setup with American Home Shield, and submitted the claim and got a phone number. American Home Shield contacted Herrington Heating and AC to handle the situation. Then Phillip promptly came out the next morning and we got the unit looked up. He diagnosed the issue and it took until Monday to be able to gather up all parts to be able to make the necessary adjustments and repairs. Four days later, I had air conditioning. It was great. It was a 104 every day during those few days and it was absolutely miserable so we were pleased to have air conditioning again. Herrington was awesome and they were courteous. They were in and out and didn’t leave a mess. I’ve called American Home Shield twice and my experience has been very smooth, very simple and very straightforward each time.

My dishwasher stuck out one minute, and there was still soap in there and it wouldn't restart. I submitted a claim for it online and it was easy. The contractor was nice, but I don’t know if he really fixed that well. He said it was because it wasn’t locking, and he put a wedge in there but I can already tell it's starting not to click like it should to lock. But American Home Shield was helpful and I like them.

The air conditioner wasn’t cooling and American Home Shield took care of it. I called to submit the claim and I was on hold for about 20 minutes. The contractors called ahead of time and said they were on their way, and when they arrived, they handled everything very promptly. Having a warranty is quite good because we’ve had a series of problems every summer with this air conditioner and it’s solved now. When we bought the house, we had another warranty company which we weren’t that happy with, so I switched to American Home Shield and we’ve been satisfied.

When our dryer's heating unit was out, I went online and submitted the claim with American Home Shield and everything went smooth. Appliance Works came out the next day and fixed the unit. American Home Shield was great and I would use them again if I needed to.

I submitted a claim to AHS because my AC wasn't getting cold. Submitting the claim to them was fine, they weren’t the problem. It was the vendor that they used. The first contractor just took their time. I told them that my daughter’s pregnant and it’s hot in this house. When I'd call to check on the status of the parts, they’d tell me that I had to send an email to check the status of it and someone would call me back after 6 o'clock. But no one ever called. I called day after day. And when they finally called me back, that was when I canceled.

My dishwasher wasn’t working properly and I called American Home Shield to file a claim for it. They were able to come up with a contractor within a reasonable amount of time. The contractor was very knowledgeable. It took about three weeks to get the part in because we had to wait for the part to come in. But he let us know and showed us what was going on and made good recommendations. Now, the dishwasher is working properly.

Our garbage disposal wasn't working and I couldn't find my recent contract number, so I called American Home Shield's number. They prompted me through different things, found my account number, and told me when I could have service. They sent someone out a little later than the following week and it was done quickly. The contractor came on time, got to what was happening, and went right to work. I cleared everything away and he just worked. It was a very pleasant experience.

The AC all of a sudden stopped working and we called American Home Shield. I had been covered with them for about two weeks at the time it happened. We got some mud wasp up here and the contractor found out that they started a nest on the switch. It was fairly quick and simple. All the tech had to do was break that up and it turned right on.

We had an ongoing problem with our ice maker. American Home Shield sent several different technicians out and it was repaired multiple times. The techs finally got it figured out and it has been working great ever since. We have submitted a claim over the phone and online. We never had a problem getting a representative on the phone. Our problem is generally resolved quickly and I feel that the technicians that they send out are far superior to that of our previous home warranty company. Also, it was usually Sears that came out and they were always amazing. They were very friendly and very great communicators. Also, they were always working to get everything done in a timely manner and were just a pleasure to work with.

We had a dripping faucet. We submitted our claim with AHS online and the experience was great. The contractor that they sent was Allgood Plumbing and their tech was good. He came out later than he thought he was gonna come but it was no big deal. AHS has done right by us.

I usually submit claims to American Home Shield online. It's not difficult but I prefer talking to somebody. So, when my air conditioning unit wasn’t cooling, I filed the claim over the phone this time. The reps did very well and it wasn’t very long until I heard back from the contractor that they were sending out to me. I received excellent service and interactions from the contractor. The AC has been good since the repair. I’d recommend American Home Shield.

When I called American Home Shield to submit a claim for our garage door, the reps were awesome. Likewise, the contractor that came out was great. They had to replace the garage door opener and everything has been holding up well since the repair. AHS was very fast and it was a smooth process. We've used several other home warranties and our experience with AHS is better than the other one that we had. I would highly recommend American Home Shield.

I needed my AC fixed and American Home Shield provided good service in that experience. The AC turned off and wouldn't go back on so I filed the claim online, which was easy to do. Ambient Air & Heating came out and did a good job. It was quick and easy. The technician also told me how I could fix myself in the future.

When I have an issue and I submit claims with AHS, I do it over the internet or sometimes try it on the phone. The thing about the internet, however, is you cannot describe the issue in detail so that the repair person knows what it is and can at least prepare for it. Like for this most recent claim we filed where our air conditioner is way too loud but the person said it is quite normal so there is no need to do anything at that time, I could only select air conditioning and that was it. Because of that, it would take up more time of the contractor being in my home. With this last issue, it could take five minutes. But the next time that the AC would need repair, it would probably take three hours, so it is important to know what kind of issue the contractors might experience.

My wife goes online for a lot of the stuff with AHS. She submitted the claim for the garage door and it took two days for someone to come out. Whoever put up one of the 4 x 6 suspenders that the garage door was mounted to didn’t predrill it so it split. It came down, which made the door not fastened well to the wall anymore. The tech replaced that, aligned my door and had gotten it working again. He knew what he was doing and was very professional.

I got American Home Shield on the line for our AC that stopped cooling. It took them two days to send a company out, and the company that came was very courteous. They looked at something, went outside, did something else, came back in and told us what the problem was. They replaced whatever they needed to replace, let the house cool down a bit, and they went on their way.

We’re completely over American Home Shield and all of their vendors. I'm paying for somebody to come out and brush me off or do the cheapest possible work. An issue is gonna be fixed for two minutes and then, it's gonna break again. The spa wasn't working properly and a guy came out and said it works fine but that was not true. It still doesn’t. The ice maker broke again and it still doesn't work. Also, for the dishwasher, we ended up removing part of the plastic tray ourselves and it finally stopped leaking after we paid the guy three times to come out. The hot tub still doesn’t work properly, and we're really frustrated and tired of it, especially when American Home Shield seems to be more concerned about the $75 and the feedback.

We phoned AHS up to submit the claim, and it was easy. They answered right away, so it was good. The contractor they sent came to fix the water pump, and they were pretty good. They promise when they would come, and they would come on time. It was perfect. Everybody was nice and I'm happy. I had a lot of companies before, but this is the first time I'm happy with one. I'm loving it because they find a company. They keep it. If I have a problem, I call them. It's a perfect company. Get it!

AHS knows their AC/Plumbing contractors are requiring homeowners to make repairs that aren't needed. And when you try to cash out option, they don't cover items they'd cover if you use their contractors. Their contractors charge more to fix covered items than if you didn't have a warranty and just hired a contractors.

I been a member with American Home Sheild since May 2018. July 24 my central air unit broke down in the middle of a 7-day 97 or higher heat wave. I called, put in a claim and they sent out Quality Air HVAC. I was told I need a new compressor. I asked both men at different times, "Is that all I need?" And they both confirmed yes. Two days later I get a call from Quality Air HVAC saying I need to pay $300 dollars for the fluid that go in the compressor. I was so disappointed in AHS that they sent this company representatives out who didn't give a full work order that needs done. Therefore I was not paying the $300. Just do my compressor. 8-9-18 was the date we agree for them to come out and put in the new item.

American Home Shield is unbelievably easy to work with. They do whatever they can to help you. I've had things I've had to have them do and they've been great. Most recently I had some work done on the pipe on the inside of my house. It was so stressful 'cause the pipe cracked and there was something wrong with the way that it was installed initially. The tech came out and he replaced it. He was amazing. He was so sweet and he didn't interfere with anything I was doing. When he got the parts, he did what he needed to do and was done. We've had people in my office that have had issues with plumbing or air conditioning, and when a guy had an issue with his dishwasher, I told him he should have American Home Shield.

My air conditioner was clogged up and I tried to get the line to clear, but I couldn’t. I called up American Home Shield and told them that I wanted Total Air Care. They've come out a few times and have always been good. The other people that have come out have been much worse. The contractors from Total Air Care were very nice, but couldn’t come out during my timeframe. It took them three days.

I’ve been with American Home Shield for three years and the first time I had an experience with them was on Thanksgiving Day. A water line had broken and a tech was to be there later that evening. They didn’t show up until the next day and several hours into the day. The guy that came was very demeaning and I didn’t like him. I let the next person I spoke with from AHS know that I was not happy with the way that guy conducted business, even the way he talked to the guy that was with him.

I've been with AHS for five years and like having no hidden, big expenses. Plus, their customer service has been very good over the years. I submit claims on the phone and the contractor they sent for my latest claim fixed everything in a timely fashion. I'm very satisfied with this company.

American Home Shield is a good company. Our pool pump was not working and the pool guy told us that it needed to be replaced. We phoned our warranty service, which sent out the guy who said it was just the capacitor. So he was able to save us quite a bit of money, about 500 bucks, just by changing up the capacitor. He did a great job. Sunbright, the contractor, was excellent, and he was very courteous and knowledgeable. AHS has been excellent. Out of the other ones I’ve had, it is proven to be the best one. I highly recommend them.

We've been in Nigeria for five years and have just moved here. We had just bought the house and had a lot going on. We had my elderly father-in-law staying with us when the air conditioner in the bedroom he was staying in died. He is in his late 80's, so we couldn't leave him without an air conditioner. We had to get it fixed. We had the air conditioner replaced, which was $8,000. We only realized later that we had AHS and that the air conditioner should've been covered by our policy.

My dryer was performing at low heat and I had to re-cycle it three to four times just to get a load dry. I submitted the claim for repair with American Home Shield through the phone and it took two weeks to get the contractor out. When he was supposed to come out initially, he couldn’t come the soonest because he was booked up. When he got here, he was very professional and courteous. Everything has been good since the repair but he told me that he was gonna come back out and do something else. There was nothing covering the hole on my dryer from outside and he said that he would bring some wirings back to put on there so nothing comes inside but that never happened.

I know without a doubt that if anything goes wrong, all I have to do is call American Home Shield and they’ll have somebody down here. They’ve been really good people and they don’t hassle me. They just go, “Okay. We’ll get somebody there soon and they’ll soon make contact with you.” I also get an email telling me which company I got then companies would usually call me within the day and set up a convenient time. Then they would come on right out. I appreciate the promptness and the professionalism of the people American Home Shield has sent out.

Originally, it took three weeks to get an appointment to have someone come look at the air conditioning which completely died. I called again and whoever I talked to at American Home Shield was awesome. They had someone come that afternoon and that person fixed the AC. Otherwise, I would have been sitting in 100 degree weather with no air for another week.

My downstairs AC was blowing hot air. I filed a claim online with American Home Shield and then I got a callback. The rep told me who the contractor was gonna be and confirmed it with an email. I called it in on a Friday and the contractor promptly came out on Monday. I’m very satisfied with them. They were very courteous, quick to the point and they weren’t trying to sell me a new unit. They fixed what was wrong quickly and it was perfect. A long time ago, I had American Home Shield and wasn’t very pleased with them but this recent experience is a little different.

Our insurance from Home Shield seems to be good but we keep getting a bill from them for something that we already paid. There was a prepayment that was required for their services and my wife paid it with a credit card. We ended up having to contact three different contractors in order to get their work done. And for some reason, the prepayment was not transferred from the first and second people that they contacted. Still, the services were fine. I was just somewhat discouraged by the contractors they have in response. We had an AC issue. We called AHS and they set up the first contractor who then couldn’t make it out here for about two weeks.

There was a leak underneath the house and I was out of hot water for three weeks. Every time I had to take a shower, I had to open up everything in the main valve. After I filed the claim, it took about a week for Spring Mountain Construction to come out. They had problems trying to find out where the leak was and they patched the hole but they still haven’t finished the job because the contractor had to remove a sink and a vanity. He tried to take everything in one piece so he could put it back together the same way, but there was no way. The stuff had to come out in pieces because the leak was not in a good place. It was underneath the vanity and the slab, so he had to break cement. I paid a bit of cash money so they could get it going for me because it’s hard to stay without hot water in the house. I told the contractor that I’ll take care of the rest by myself. Overall I have no problem with American Home Shield and I'd recommend them.

One day my wife woke me up and told me that the house didn't seem to be cool. The thermostat said it was 83 in the house. My wife turned it down and we waited for three hours but it was just getting hotter. So I went to American Home Shield's website and submitted a claim. It was really easy going through the site. The contractor came out a day later and he was very professional. He talked to me about what he needed to check and what he was gonna do. He checked the thermostat and the AC itself. He also said he needed to go outside and check something else.

Our sewer line backed up recently and I got dirty water inside my house. I made the claim for it online which was simple. I had called all the companies just to see who would come first, and another company would have found out 10 minutes before I was able to contact the contractor that would come so I had to cancel the other companies. So, AHS was slow in their response. The tech arrived and did the service which was a clean-up of the line. However, it was difficult to start a conversation with him to know what the root of the problem was. But he went through the whole process with no problem at all and he fixed it.

My AC wasn't working as something electrical was going out on it. I put the claim in online and American Home Shield assigned it to a contractor that called me in less than 24 hours and set up an appointment. The tech was out less than 10 minutes and he knew what the problem was. He said the AC goes through this every year especially when there’s high heat. He was at my house less than 20 minutes altogether. Now the AC is cooling so I’m happy. However, my first claim was last winter when our pipe busted, and AHS would not replace it because of the class acts and lawsuits. There was also no notice about it. It was not anywhere in my contract and there was no addendum. I had to pay for it out of pocket so I’m not too happy there.

I’ve enjoyed the service that I’ve gotten from American Home Shield. Our refrigerator went out and I called AHS. Then we did some online after I got the claim submitted and then they sent me a response back on the computer. The person I spoke with over the phone was excellent. He gave me the exact information that I needed and the replacement item was exactly like they said it would be. The contractor who came here had a breakdown on their vehicle, so they didn’t get here in the time that they said they were going to get here, but that was understandable. They did a good work and they explained to me about the refrigerator and the filter, and hooked it up. They also gave me specific instructions on what to do and not to do for the first 24 hours. I will tell my friend not to hesitate to get AHS if they don’t have it.

I filed a claim online on a Friday and I heard back from American Home Shield by Monday. The reps were nice and excellent. The contractor that they sent was very thorough and since then, the AC has been working fine.

My AC wasn't cooling and I submitted a claim with American Home Shield, who then sent a company out. That company came and told me that there was nothing wrong with my AC and that it was an electrical issue which was flipping my breaker. Two days later we called to get an electrician out and it was gonna be another $100. It’s the same issue and I didn’t realize that I had to pay another deductible, but I was told that I had to. American Home Shield didn't want to transfer the money that I paid for my deductible. When the electrical company called me and told me that they got the job and was scheduling an appointment, I told them that I didn't know if I wanted them to come out since American Home Shield told me that I needed to pay another $100.

I like how I can call American Home Shield and get somebody out to the house within two days. It’s always quick and when I had an AC issue, the rep that I spoke with over the phone was pleasant. The contractor had to come out twice though, and I didn’t like that. He did what he could do but his explanation on what he did didn’t make sense. So when we still had the same problem after he left, I called again to try to get more clarity. Someone from the same company was sent out and he didn’t understand why the other technician phrased what he said the way he phrased it either. But there still was nothing more they could do. They pretty much blamed it on the heat. It’s extremely hot here so the AC is not gonna cool to a certain point. The AC is just a little better now than it was at first.

I called American Home Shield today because I'm having trouble with the washer and dryer. In the process of information, the rep on the line said that she'd let me talk to somebody but I never did. They asked me to leave my number and they'd call me back, but nobody's ever called me back yet. Nonetheless, I've been happy with American Home Shield and you should try them. I previously phoned in a plumbing claim for my drain that was stuffed and they sent a very good contractor. The problem was fixed.

The AC wasn’t able to cool down. It was in the upper 70s in the house so it wasn’t working efficiently. The contractor was able to come out the same day which was awesome. I couldn’t have been happier with the contractor. He introduced himself, reviewed the issue, came back, and then told me what the issue was when he had the parts. He communicated very well during the process. Having the warranty has been valuable, more so than I ever would’ve imagined. My experience was excellent and I highly recommend AHS.

A fan in a room over the garage and a light in a closet off of that room were not working. I submitted the claim to American Home Shield online and the response was quick. I got an email and a text and it took them a day or so to send a contractor out. He came in, looked at the issues, and explained what was going on. He pulled the panel off the wall and determined that there was something bad behind the switch plate, so he replaced that. The problem was solved within 15 minutes and it has been working great since then.

I got an email from AHS stating that they had a special on changing the tumblers on my door. I took advantage of that offer and their contractor did a wonderful job. AHS is a great company and others should certainly do business with them.

Our AC was blowing hot air so I went online and found American Home Shield's number. I called them on a Monday morning and their contractor, A & R Complete Services Corp., didn’t get there until Tuesday afternoon. Then they were there for just a few minutes. The tech knew exactly what the problem was, fixed it, and the AC worked fine. Everything was good.

I made a claim online and the AHS website was user-friendly and easy to navigate. My air conditioner wasn't blowing cool air and the tech that came for it was knowledgeable. He came in and switched out the part that wasn’t broken, and he was very efficient. The AC has been working since then. There was one part that I didn’t read real closely about the amount that AHS covers for a pound of Freon to put in, but it’s in the contract and that information is direct and accurate. I would recommend them.

We have a very old water heater. It was rusted and the water wasn't getting hot. I called American Home Shield and submitted a claim. All Shore Plumbing called me right away and their guy was at the house within a couple of hours because he was in the area. He said that the unit was very old and that it was gonna go soon. He turned the knob to put the unit on so that the water was hotter. However, I didn't wanna wait until the water heater goes because when the water heater went at the house that I was living in, there was water everywhere and it turned into mold and mildew. So what I did was I went and I personally replaced the water heater myself.

I called American Home Shield when the air conditioner quit cooling. It took a reasonable time to get a contractor to come out and a young man did the job. He thoroughly searched and tried to find out what the problem was. He repaired it and since then, the AC has been working fine.

Submitting a claim to AHS is fine once I figured out how to do it. I first tried to call but got nowhere doing that. So I went online like they said I was supposed to do and everything went smoothly. Maybe they should make it clear that you should file your claim online. But they were able to get a contractor out to me in a few days. I scheduled it for a later date that was more convenient for me. So it was pretty quick. The contractors came in and they rekeyed the property. And then today, the contractors came and fixed the dryer.

Our hot water heater went out, so I made a claim for a plumbing issue. The telephone people that I placed the claim with were a little bit confused. I told them it was the hot water heater and they sent someone out. I was getting calls about a toilet. They quoted it wrong when I talked to people on the phone. Nevertheless, the people who came out were good. We had a set time, and then they were there on time. They got it replaced quickly. Everything about it once I got past the initial phone call to the call center was great. I've been with American Home Shield for three months now.

American Home Shield is the best that I've come in contact with as far as home warranty programs go. I called AHS when I had an issue with my air conditioning. I filed the claim over the phone since the online method is confusing for the older adult. The contractor that AHS sent was wonderful in his demeanor and did the job that he was called to do. The AC has been working well since then.

The contractor who came to repair my dishwasher that wasn’t working provided great service, so the dishwasher is performing great now. I filed the claim with American Home Shield online and the process was very easy. It took a very short time to get a response from the contractor company too.

The AC was not running and I made a phone call to AHS. The reps were very protective, asked me appropriate questions, scheduled me for the maintenance, and had the maintenance person call me. The contractors were very helpful. They gave me more information on what else to do and what my options would be. Plus, they were fast in fixing the problem. On the next day, another person came and gave me a quote on a new air conditioning system, which they recommended me to do. AHS gives good service and takes care of you well.

Beware American Home Shield.

I heard all kinds of things about American Home Shield like they will try to fix things if they’re repairable ad nauseum until they finally have to replace it. But in our particular case, we didn’t have to go through that dance. The AC wasn't working and the motor was not fixable. So they replaced the part and we were back to good. That was our first experience with them and it went perfectly.

My first experience with AHS was when my daughter's bathtub was not draining and the faucet handle broke. Local company Allstadt Plumbing came out. They ended up taking out my drain plunger and never replaced it. Told me to get a rubber stopper. They replaced my broken faucet handle with ones that do not fit. So over a year later this is still not fixed. I brought this up to AHS and they said they were aware the job wasn't complete because it stated this in the notes from the contractor. Still today NOT FINISHED nor have they attempted to make it right. Then I made another claim for my A/C. Company Nicks came out and told me I was getting a whole new A/C. Long story short, NO NEW A/C and they replaced a couple pieces. Since then my A/C runs non stop and my electric bills are outrageous!!! My house is approx. 1600 sq ft. and my electric bill runs more here than it did in my 3000 sq ft home. It runs NON-STOP and they have yet to fix it.

Last of May 2018, I contacted American Home Shield to repair my A/C as it was not cooling. At that time I explained to not send a contractor that was not Carrier certified as they would not be able to purchase parts to repair. They said ok. 3 days later Complete A/C came and took 15 minutes to determine the part needed and I should be contacted the next day or 2 to come back to finalize the repair. A week passed and I called Complete A/C to see when they were coming and was told the job was turned back to AHS as they were not Carrier certified. I called AHS again and was scheduled with a new contractor. A couple days later Total Air Care (main office in central FL and I live in NW LA) who also agreed on part needed and I should be called the next day as to when they would be able to return.

A few months ago, there was an issue with the AC where the HVAC had a violet light. United Air Temp came to repair it. Recently, my tenant was complaining that he could smell gas, so I got the Washington Gas people to come and look at the AC and they said that because of whoever repaired it, there was a leak in the gas. I reached out to United Air Temp and American Home Shield, and they forced me to create a new service request and pay an additional service request fee. In my view as a consumer, if they made any mistake in their repair, they should have covered it at least for a year or some period. It was not a new issue that was happening. It was like the issue happened because of the service.

My AC had quit blowing out cold air and I had to use Total Air Care. They came in and put in a compressor. It was around three weeks before I got my new heat pump through All American Air out of Panama City. They were wonderful and they fixed it. They said that American Home Shield shouldn’t have to pay for the compressor that Total Air Care used. AHS paid $1500 for a compressor that went out that was not even two weeks old. So, I called and talked to AHS and they allowed me to authorize another vendor that I paid out of my pocket to come out just to look and see what was going on. I didn’t want Total Air Care coming back out because they ripped AHS off. AHS said the compressor should have never been put in there and that I needed a whole new heat pump. AHS authorized it and I got the pump, and everything is working great.

I called American Home Shield for the upstairs air conditioning that wasn't cooling and working properly. It was fine with the representative I spoke with and the contractor was very good. He was on time and gave me a very fast time to come over and diagnose it and it was the right diagnosis. He told me what the problem was and fixed the problem right there and it didn’t take that much time.

I highly recommend American Home Shield all the time. My dishwasher wouldn’t turn on so I submitted a claim online and it has been working fine since the repair. Plus the contractor knew what they were doing and was pleasant.

I had a great experience submitting my air conditioner claim to American Home Shield. I called it in and my interaction with their rep went great. AHS sent out a knowledgeable contractor and since then, everything is good. American Home Shield is a good company, reliable and has reasonable cost for good services. Also, it is better than the two previous warranty companies I had.

The AC stopped cooling because it was low on Freon. There was a leak in the condenser coil. So, I called in to submit a claim and American Home Shield dispatched Airtronics in 2 days. They were late when they came out and then they told me that they couldn't add Freon for me. They couldn't do anything to get me through the weekend and that I needed to call my own contractor. Then, their sales guy tried to sell me a whole brand new unit for $6,000. That's when I got a second opinion.

When the dishwasher wasn’t cleaning well I filed a claim online and AHS' website is very good. Submitting the claim was quick and easy. Moreover, the contractor responded right away. He went over the problem and we then realized that the water was hard. He was very informative. I thought the life of the machine was over and I needed to get a new one but he said everything was fine and he just had to do some things and it should be okay. I also needed to get a different detergent and then clean the dishwasher inside. It has been working better. AHS is handling things really well and I’m happy with it. I highly recommend them.

American Home Shield responded very quickly after I sent in my claim online. Our basement backed up and it was extremely easy to submit the claim. Aaron's Plumbing came out and the drain has been working perfectly since the repair. We've had Aaron's Plumbing out a few times before and they've been great every time.

The plumber cut a hole in the wall to get to the pipe and then American Home Shield was supposed to send out a revival person. They couldn’t find one so they got us a $100 check which was fine but I still have a hole in my wall. Apparently, in all of San Antonio there is nobody that can fix the hole in the wall according to American Home Shield which I found a little bit crazy. So, the plumber experience with American Home Shield didn’t end so well. However, the locksmith experience was pleasant. When you move in within 24 hours, American Home Shield rekeys the locks for you and it took them just a few days to get the locksmith out. He was very friendly, professional and explained things to me. He was also punctual and he often told me what he was doing.

I called in a claim with American Home Shield for a clogged toilet and they quickly had SAP Home Repair come out. We had a very good experience with the contractors. When I had a dryer issue, AHS sent someone out who patched the dryer. I’ve got the same issue again, so I’m going to have to take off work again for the tech to come back out.

The air conditioning unit went out. American Home Shield sent a local company out and they had to send them out three times to get it fixed completely but I understood the whole process. I filed the original claim online and it was easy. Then, I filed the other two on the phone and the agents were professional but their process was horrible. I called to set up the claim and every time, it would tell me to hold and then, it would just say, “Goodbye,” and then hang up. I called back five times and it kept doing it. I ended up calling sales and they patched me through. Then, I spent about 53 minutes on hold before I even spoke to somebody.

We called AHS on Wednesday to file a claim for our dishwasher. They said C&D Appliance will call us within 24 hours. That was fine and I understood. They have dispatchers. I’m a flight attendant and I’m not always home, my husband waited for C&D Appliance to call, but they didn’t even call my phone. Since AHS had given us the information of who it would be, when C&D Appliance didn’t call within 24 hours or so, my husband called. He told them about the claim, gave them his phone number and asked them to call him when they needed to schedule with us.

The AC failed to function properly after a lightning and a storm. The technician that American Home Shield sent was very good and very knowledgeable, and he fixed the problem promptly. He came on time and did the work in about 45 minutes. The whole process was quite smooth and efficient, too. The AC is working fine now. This is the first service that I requested from American Home Shield and I am satisfied with it. I happen to have a home warranty program with another company, but that is not as good as this one. So, overall, I’m happy and I would recommend American Home Shield.

There was an issue with our AC's fan and I submitted a claim with American Home Shield over the phone. The reps have always been nice, but they told me that it would be two days for this and that, and it seemed like I was being shined on. Then it took four visits for the contractor to get the issue right. The tech replaced the capacitor, which was not the problem, then he tried something else. We were without an AC for the entire month. The issue is fixed now, but it could have been so much nicer. But we only had to pay the fee once, so that was decent.

Our Freon was all gone and the AC was leaking. I made a claim online with American Home Shield and called them as well. The person on the phone was helpful. He scheduled an appointment and when the tech was gonna come out. He told me a time and told me that someone will verify it with me and they did, and everything went well. Unfortunately, it was the hottest time of the week when we were having our heat wave and everybody there was going out so I was not first in line, but it was what it was. It took a day or two, but it was fine. The tech showed up at the time they were scheduled. He was in and out in a short period of time and fixed everything. Our AC's working fine. AHS did a great job, overall. I always recommend them to anyone getting a new home. I tell them that it’s important to have home insurance because an air conditioning going out will cost them several thousand dollars and $75 plus the premium a year is worth the cost.

The washing machine wasn’t turning on and American Home Shield sent Glenn’s Appliance. On the first day I called, the contractor came quickly but they didn’t have the needed pieces. They came after and fixed it right away. The contractor was good, professional and dealing with him was perfect. I have used the same guy three times. Since the repair, everything has been okay.

I've had my warranty with American Home Shield for a year now and it has been good so far. Recently, my pool wasn't suctioning and I filed a claim, and that experience was good. I typically submit claims online and the contractors they assign generally contact me within 24 hours. For the claim with my pool, the contractor, SunBright Pool Services, has already come out once. The tech fixed something, but the pool is still not getting enough suction, and the company will come back out today. Nevertheless, with AHS, the issues can get resolved.

The fan quit working on the AC and without the fan, there wasn't any air conditioning. I submitted a claim to American Home Shield on the phone and the people there were nice and helpful. Then, the contractor came and they fixed that but three to four months went by and it started doing it again. I submitted a second claim online and the same company came back. They fixed it and also put a new motor in there, which the guy said it needed. I was happy with both experiences.

American Home Shield's claim process was good and very easy. Their contractor was good too. He explained the information and got there on a timely fashion. Overall, my experience with American Home Shield has been good. I would recommend them.

When the blower motor of the AC went out and it wasn’t circulating air, my wife filed a claim to AHS. It took two days to get the contractor out. We had an excellent interaction with them, but it took a week to get the part. I couldn't fault the contractor for it because it was a special order and it's a custom unit. As soon as he got the part, the contractor came out and fixed it. I was happy with the service. We were a little skeptical about renewing our warranty with AHS because we didn’t think we were gonna need it, but having that we used the warranty and it saved us a boatload of cash to have the AC fixed, we will be keeping AHS in the future.

I call American Home Shield to submit claims and Ship Hero Appliance Repair recently came out for a microwave issue. We ended up having to replace it and everything has been working fine ever since. The contractors were friendly and professional. We have recommended American Home Shield to other people and they have purchased the service.

I bought this house last year with Old Republic as the warranty company and when it was time to renew, I got on the internet to see who was top rated. American Home Shield seemed to be the number one company so I went with them. I filed a claim with AHS as the AC wouldn’t come on at all. It was 90 degrees outside and I thought I was gonna die. Everything went fine with the claim. AHS was great and the only thing was that the technician was late. But he had an issue with the consumer that he was working with prior to me so I could understand that. He was also very nice and he got right on it. My daughter got a new house and she needs to have this protection as well. You’ll never know when something would go out.

Our AC wasn't cooling. I called American Home Shield and their reps did very well. The contractor came out the next day and he added Freon to the unit. And since the service, my AC has been working fine.

My air conditioner seemed to not be running cold enough and it just stayed on all day. I wanted to have a contractor come out because our units are original to the house. The house was built in ’89. I submitted a claim online through American Home Shield's website. It’s really super easy. Just log-in, select what issue is and click submit. You can even give your credit card information if they’re gonna send somebody out and it auto charges your card which is nice.

We previously had an account with American Home Shield when we were in our house in California and we had them for eight years. This is our second time and we’ve been with them for two years. We have continued doing business with AHS for the familiarity of it and the coverages. However, it is more expensive for us in Florida for some reason and the contract is about $200 than when we were in California.

I called American Home Shield for a plumbing issue on June 1st and it took a really long time for the technician to contact me to the point that I made a complaint. I gave the second technician almost three days to contact me and they didn’t respond at all to my phone calls or my text messages. I called AHS and implored them to find another technician in the area and even told them the zip code that is nearby that may not seem like it was in my area. I may be closer to that zip code than the area that they have been reaching out to.

We had an issue with the air conditioning. There was airflow, but it wasn’t cold air. We filed an online claim with AHS the next day. We later called and the rep was very helpful. The process seemed straightforward. The tech from Climate Masters came on the fourth day. He was quick and helpful. Plus, he let us know what was going on. We were at home the whole weekend without cooling, but AHS said they called all the possible vendors and Climate Masters was the fastest available they could get.

The light switch at the back of my home, right outside the door may have been shorted. I spoke with someone from AHS and she was understanding. She let me know what was covered and not covered. The contractors that AHS use get the job done and are very professional about it. The one I worked with provided good customer service. He explained as he went about doing the work and repaired the issue to my satisfaction. I'd recommend AHS to friends and family.

I had a water leak right at the exterior wall of my house and I called American Home Shield. I asked the operator if it was covered in the warranty and she said that it was. An estimate came through and after that, a gentleman came to service. Then, he said to me that it was not warrantied. I called the office telling them it was a mistake from their side and that the charge should be removed. They said they were gonna retrieve the first phone call and let me know. Then, I got an email saying they were gonna process the payment. I was surprised they were charging me.

I'm very dissatisfied with American Home Shield. They sent me 20 plumbers to fix my spigot water faucet and none of them is worth anything. None of them fixed anything. I had to go online and order stuff because they couldn't get them. They came back out to put them in and they charged me another price. But then they messed up the installation. They put the pipes too short. I could do better work than what they did. They also sent GasPro for the stove but they didn't know how to fix a stove. Another company came out and they told me that there was nothing wrong with the stove. AHS gave me my money back for it.

The AC was not cooling so I called American Home Shield. It was fine with the rep, as it always is, and they got the contractor out the next day. When the contractor came out, they talked to me and the guy told me what was wrong. The AC was icing up and he had to change a part. It worked out fine. I’m in the process of trying to put my house on the market and if I sell this house, I will recommend AHS to the new buyer.

Contacted American Home Shield (AHS) on June 30, 2018 for a non-working AC unit. As of today, August 11, 2018 it is still not fixed. Three companies have been sent out. None seemed very good at communication so each time I had to call for assistance and follow-up with AHS. Tried calling a few of the vendors a few times but none of them really gave me the time of day. Most times on hold for far too long when trying to reach AHS. One time they said I could leave my number and I would get a callback. Call back happened within minutes only to find myself on hold for over 20 minutes!

I have paid monthly premiums for 1 year. Recently filed first claim for leaking faucet that was worn due to normal use. They sent over a plumber who spent not even 5 minutes looking at faucet. Then went on to file a report saying it was leaking due to misuse, which was not the case. I was charged 75$. They denied the claim. The contract says they will fix due to normal wear and tear. They failed to live up to their contract. I believe they have dishonest shady standard of practice.

We purchased a house in Rocklin, CA in June 2018. We got the AHS warranty thru the seller of the house. The AC unit started acting up… not cooling down the house from early July. Contacted AHS and they sent the first tech to check out the unit. The tech added 1.5 lb Freon and left quickly and said the system is fixed. He didn't even stay to see if this would help to solve the problem or not. Since, the problem was not solved, we called again and another tech came a few days later (hard to make an appointment for the next 48 to 72 hours as most of these contracted companies with AHS are busy due the extreme hot temperature +100 degree in Rocklin) and just replace the thermostat batteries and left quickly similar to the first one.

Requested service for A/C on July 21, 2018. Service company AAA All Brands showed up and determined that the compressor needed to be replaced. He would order part and it should be in 5 to 7 business days. After 2 weeks of calling AHS and All brands and installer showed up who admitted that he never installed a compressor before, fund that the part that was ordered was incorrect! I called AHS and told them the situation and they told me that someone will get back to me, NEVER Happened.

Stay CLEAR!!! You will be responsible to pay all costs EVEN if the appliance could not be fixed. It’s in their contract. I thought I was going to save money on repairs by using American Home Shield but that’s not what happened. I signed a contract with American Home Shield (AHS) in May. Shortly after I signed the contract my AC broke. I called them, they sent a tech out, I paid a $100 service fee. The company that came out was incompetent. They did not investigate the issue and decided to replace parts. Over the course of 2 months I was on and off without AC. The company kept coming out but the AC kept going out.

After paying $600 for the initial warranty with American Home Shield, and $150 for two separate technician visits, we are still dealing with a broken, unusable dishwasher and a broken toilet. We’ve had three technician visits for the dishwasher, none of which fixed the problem. American Home Shield had to be hounded for a month by this technician for the needed parts. They have now reassigned the dishwasher to a new service provider, which has yet to answer our calls or make an appointment. American home Shield did not approve the plumbers request to fix our toilet which does not properly flush. After $750 of fees, my wife and I regret purchasing this warranty. We would have been better off simply using that money to purchase a new dishwasher and a new toilet.

I had the most terrible experience with this company. I have been with them since 2011 and recently had issues with my AC. It happens that another customer in Houston has my same exact name and somehow, they felt we were trying to defraud them when I tried to file a claim last week. Apparently there had been a mix up somehow in our addresses and she was getting my orders and I was getting hers. I called them multiple times to alert them as to the wrong address and phone no on my contract but it fell on deaf ears.

I’d submitted A/C repair request and they assigned 2 contractor and none of them called me to schedule an appointment. Then I called customer service which put me on hold for 30 min then told me that contractors are not receiving their call so put me in hold again for another 30 min. I already wasted 1 week while waiting for contractors to show up but I was always getting assigned new contractor. ** you guys. This is not the way to do business... in the end I spent hot summer without A/C repaired.

After waiting 2 weeks for a contractor to install a dryer heating element, the contractor set a time of 12:30-4:30 today for the repair. My wife came home to be here. She found a card in the door! He had already been here! He came before the appointed time! I did receive a phone call in the early morning from a number that I called back. NO ANSWER and NO MESSAGES from that number. I called the number on the business card of the contractor: OUT OF SERVICE. I researched the company name to find no less than 7 different phone numbers!!! None of which worked or were answered, including one that matched the morning call. I called the Customer Service number for AHS. Absolutely NO HELP. They argued that the vendor had not received the heating element to install.

The microwave and the refrigerator were at the water line and when American Home Shield sent out a technician, I waited a week and a half for them to come out. Previously, when I had an appliance fixed, they would fix it when they come out. This man was incompetent and rude and I told him that I didn’t want him in my home, and to send a different technician. He canceled the whole thing. I waited and waited. I had to call AHS and go through the whole process for somebody else to come out. They came out within a day and they fixed one immediately, and for the other, I had to wait a few days for the part to arrive. That was a good experience, although I spent about five hours on the phone with the American Home Shield reps. They were supposed to refund me the $100, which they have not, and I just checked my email yesterday and it’s showing that I owe them $100, which they already debited my account for.

The dishwasher at my rental property stopped working. We then submitted a claim online to American Home Shield. They sent out a repair person who determined that the dishwasher needs a part that they are no longer making. I checked on the status of my claim and it's under review, which I expect that to be that they're gonna end up having to replace the dishwasher.

The first and only time that we’ve used American Home Shield’s service was when the clothes washer and dishwasher took a crap at the same time. We filed the claim over the phone and the claims process went smoothly and well. The contractor that was sent out was awesome and we had great interactions. The appliances have been working perfectly since the repair. We were coming towards the end of the term of our contract with AHS and we were on the fence on whether or not we were gonna keep our warranty, but we had a positive experience with them and we ended up keeping it. AHS worked exactly as they were supposed to and they did exactly what we wanted them to do.

I've had a very good experience with American Home Shield. We had a call for plumbing last time and I was satisfied with the service. We had a leak in the tap in the kitchen faucet and I submitted the claim online. A tech came out after five to six days of wait, and he was good service-wise and work-wise. He had to replace a part inside that tap and everything worked out pretty good. I've been using American Home Shield's service for more than three years and I'm happy with it.

The online process when I submitted the claim for the microwave, dryer, washer, and dishwasher was easy. I contacted the contractor, BJ Home Appliance, two days later and the contractor set up a time. The contractor was very good and had to make multiple trips. On one appliance, he had ordered the parts and had to come back later. He was pretty quick on that. The appliances are performing good now.

I submitted a claim with American Home Shield when the AC wasn't blowing and it was a piece of cake. Apparently, the AC froze up. It took two days for a contractor to get to our place and he was professional. He was a very good guy and he knew what he was doing. I had a great experience with AHS and everything was good.

An American Home Shield representative called, confirmed and set up the appointment after I submitted a claim online for the garbage disposal that was leaking. Our interactions were all positive. The contractor who came was very professional and not invasive. He was in and out, very quick, and clean. He told me what the problem was and then replaced the garbage disposal, which was what I wanted. American Home Shield does a good job and I would recommend them.

I wasn’t very happy with the contractor Dylan. They came and made statements to American Home Shield that were untrue, so I ended up asking for a recall. But AHS listened to my needs and they were fantastic. I’ve been with them for about 15 years and when I have a problem, they respond quickly and get it done.

There was a leak on the main waste drain from the kitchen and the bathroom, and the technician AHS sent didn’t show up till five days later after I called. Because I put claim in on a Friday and then they weren’t open on the weekend they didn’t get out there till Wednesday. When they came I told them a couple of things to look at and I showed them the leaking things that I had on the list.

The spring on the top of the garage door broke completely. We phoned in the claim to American Home Shield and a contractor got a hold of us right away the same day and made an appointment. He was really nice and got the repair done really fast. It was a great experience. We've been covered with American Home Shield for almost 9 years now and we never had a problem with them. They send someone out right away or the contractors call us right away to make an appointment and then come out.

American Home Shield has a good type of crew. The van was nice and it had a nice logo on it. It was not an old, beat-up van. The guys were also clean-cut and in uniform. They were nice. The AC wasn't blowing and they put a new capacitor in and changed some settings on the heat pump inside the house. The AC worked great at first but then it quit working again. There was a sticky float on the condensation pump so we ran some vinegar through it and we haven’t had any problems since. Our experience with American Home Shield has been good. The warranty was included in our purchase when we bought the home so thank God for that.

When we called American Home Shield to inquire about getting the service from them, they picked up their phones quickly and were phenomenal. But when it came to a claim, the wait time was horrible. So it was very deceptive. I would be on hold for over an hour. It was ridiculous. I even had to do it multiple times so the wait time was way too long.

One of my AC systems was not working for a while. I turned it off for a few hours and turned it back on and it seemed to be working. But I called American Home Shield and submitting the claim was a very easy process. They sent a technician to find out why the unit is doing that. The guy who came out checked the Freon or Puron pressure in all the systems and realized that the radiator or condenser was covered with some sort of buildup from cottonwood trees. He cleaned all of that and it took care of the issue.

I was very impressed with the contractor that American Home Shield sent out to fix my air conditioner. The contractor told me that he was gonna come the following day, but he went the same day that I called to file a claim. He fixed the problem and I was very, very happy because the temperature was extremely hot and it got to 118. The only thing though is that it took a long time to get a representative. American Home Shield should improve on that or they should hire more people.

I put the filter in my AC and there was water that was dripping down from there. I called in a claim with AHS and the technician found out that it was the condensation drain. Most of the time when I called AHS, I had a lot of progress with their reps and I didn't have any problem. They took care of my needs, listened, and did everything they had to do. I was satisfied. I've also had really good contractors coming out who were very knowledgeable about what they were doing and very professional at it. They did really good work as well. Overall, I was very pleased with all the service I received from American Home Shield.

I called American Home Shield to file a claim for the dishwasher and their reps were very nice. The people from Miller Appliance who came out were also very nice. Furthermore, they arrived on time. The other guy who came couldn’t figure out the problem but he took his time and figured it out eventually. Since then, everything has been good.

When I bought my house, the lady that sold it to me already had another company in place and it was just a whole different experience. It was a hassle, they didn’t care, and the people they sent didn’t know what they were doing. I had American Home Shield at my other home and I never had any problems whenever I’ve used them so I went with them. I usually submit my claims over the phone and it was good interacting with their reps.

I had an air conditioning claim with American Home Shield and when I filed that online, the site was great. My situation was a little difficult though. After one person came, another person came and that one wouldn't do anything. So I had to deal with several different contractors. It probably took a week but when the right person finally came, the repair didn't take long. He was good too. The water used to leaking into our bathroom and no water is coming through our ceiling now. Home warranties are what they are though. They are not gonna cover everything but that's why people have a bad taste in their mouths.

I recently made a plumbing claim and I had an issue with that because I called AHS and the techs came out to do the job. I owed 75 for that, but then a couple of days later I had to call back because my floor water was not coming out like it was previously. The man that came back wasn't even here for three minutes as he seemed to had just forgotten to do something. However, AHS took another $75 out of my account and I was really pissed. I didn't appreciate that at all. A callback should be free if it was within the time, and it wasn't even seven or eight days late that I called back. So, I stopped autopay. I've been with American Home Shield for some years now and this is the first time I ever had any incident. I've been happy with them overall.

I went online to file a claim with AHS for the washer and dryer and the experience was fine. It usually takes four days for someone to come out and though I'd want it to be quicker, the contractors were nice people.

My A/C went bad. I submitted a claim to AHS online and I had to wait for four days until the A/C people came to see what was the problem. There were no people to come to on the weekends and I had to stay in a hotel room. The coil has a dripping leak and I had to change it and the coil was $400 which they covered. But the Freon was $800 at $80 a pound and AHS covered $10 a pound for me. Then, the issue was bad again. I called AHS and the people they assigned never showed up. So, I brought a company from outside to fix it and I paid out of my pocket.

My AC stopped cooling and it was really hot in here. I called American Home Shield to submit a claim and their customer service was really good. The contractor they sent out was great as well. They did their job and left. Since then, my AC has been working 100%.

The refrigerator was leaking and it wasn’t getting cold. There was also a bulb inside the refrigerator which I felt was wet at the top. I submitted a claim with AHS and Daryl’s Appliance Service came out. Their tech pulled out and looked at the refrigerator. Then he told me that it was old and that it would cost more to wait for and get the parts instead of replacing it. In the end, I purchased a refrigerator and AHS is supposed to do a reimbursement. The refrigerator was delivered on Saturday and I submitted my receipt to American Home Shield by fax and email.

A wire had broken inside the AC unit and it was low on refrigerant also. Submitting the claim to AHS over the phone went well. The contractor did an excellent job and I appreciated everything they did. They also responded very quickly. They were professional and their speed of service in taking care of the problem was excellent. It was an after-hours call when I called it in, and they took care of me the very next morning. Everything seems to be working fine since the repair. However, I was disappointed with the Freon reimbursement. AHS is now only reimbursing $10 per pound of Freon, and in prior lifetimes of American Home Shield, when I’ve had service calls, Freon has always been covered, unless they’re not standard Freon. Other than that, AHS provides pretty good service and I’ve been happy with their service.

I phoned American Home Shield to file a claim for my water heater that blew up. At that particular moment, I was not knee deep in water, but it was a mess and it was a relief to know that I had American Home Shield. I was happy to get a person the next day. They were perfect and my heater has been so far, so good. Don’t hesitate to go with American Home Shield.

I’ve had American Home Shield's contractors come twice. One for the refrigerator and one for the water heater. The most recent claim I had with AHS, which I submitted online, was for a leak under my sink. The guy that came out was very friendly. He immediately identified what the problem was, had to go out and get some parts, and immediately fixed it. I’ve checked it a few times and I haven’t seen a leak again. So far, I have been pleased with American Home Shield and I would recommend them.