American Home Shield Reviews

My wife submitted the claims with American Home Shield and the technicians that came out were professional and knowledgeable. We've only used AHS three times and two out of the three contractors were good. The tech who came out for the hose was rude, but then we had somebody else come out and finished off the job. Everything works fine since the recent repair.

I submitted a claim for my air conditioner for the second time with American Home Shield. The first time, their contractor looked at it and did something to it, but then it broke again. So, early Saturday morning I called AHS and the girl I talked to was super nice and really helpful. I didn’t think I was gonna get anyone because I didn’t know if they were open on the weekends, but she submitted all of my stuff that day. The contractor that they hired came out and looked at my air conditioner the very next day. It just got fixed yesterday and we had a great experience with the contractor. I'm satisfied with AHS overall, and their contractors are really nice all the time.

A week ago, my garage door remote stopped working, but when you press the button on Wall the garage opens. I called my home warranty to ask them if covered. They informed me over the phone that if I place a service call $75 fee, the technician will come out and repair it and if couldn’t be fixed, it will be replaced for no additional fees. 4 days later, technician comes out. He spends less than 5 mins looking at the outside of garage unit and then reported that the entire system is broken!!! Even though it still works with a push of a button! Shocks me. He leaves without fixing it stating that I AM responsible for ordering and paying for a whole new system from Amazon.

We had American Home Shield Warranty send out a technician for our heat pump we had our thermostat set at 70 but it was getting up to 80 degrees. The technician said it was caused by a dirty filter. I informed him I had changed the filter several times before and it didn't help but he insisted it would fix the problem. I changed the filter an hour later but by that evening it was back up to 80. I called AHSW and ask them to send someone from another company but they said I would have to pay another service fee of $100. I am not happy about having to have the same company back out to fix something they should have done right in the first place but I don't have another $100. I am very dissatisfied with this warranty and how it works.

AHS SUCKS! Life expectancy of AC is 15-20 years. Mine is AC is 35 years old. AHS has been out 4 times since June putting bandaids on my AC. This time, part ordered, no idea when part will be found; plus $400 Freon I must pay. I asked the serviceman what does it take to get a new AC, because mine is clearly dying. He said when the repairs exceed the value of a NEW AC, $5000-$6000??? Bottom line you’ll never, ever get AC replaced. I worked as Property Adj. for 15 years, and this is BS!!! AHS is a scam. Meanwhile it’s been hot and elderly people live in house.

I was a customer that paid over a year without a claim. The first claim with American Home Shield was not fulfilled as promised. I made multiple calls and Customer Support called the technician that is representing them and after 30 days I gave up. I called AHS 14 times and talked with service dept. and with upper management and received nothing but a disappointment. I was robbed over 60$ a month for over a year and a $125 service claim fee which was never completed. ON TOP OF AN EARLY CANCELLATION FEE OF THEIR CONTRACT FOR ANOTHER $23. UTTERLY RIDICULOUS AND DISGUSTING.

Horrible experience with American Home Shield. Told different things by different representatives. They weren’t able to provide anyone in our area to help as they said they would! We canceled our service request with them, and paid for a service technician on our own. They ended up taking the fee out of our account anyway. Now we’re waiting for a refund and every time we call they tell us a different answer on how long it’s going to take. First it was 48 hours, then it was 7-10 days and now they say 14-21 days! I can’t believe what a horrible experience it’s been! Will not be renewing our contract! Don’t waste your time or money with this company!

I logged an AHS service request online on 8/10/18 to have my refrigerator fixed. After multiple failed attempts by the AHS appliance repair contractor to fix the refrigerator the unit still hasn't been fixed up until today and AHS has refused multiple times to authorize a second opinion to get this issue resolved. The appliance repair company AHS is using has been rude and condescending and not customer friendly and strongly feels this issue is not urgent and in the meanwhile we have lost so much food and no functioning refrigerator to this day.

The day we moved in the A/C broke. We contacted AHS. Their repairman stated he had to order the part and it would take 2 weeks. Our house is 88 degrees inside. I asked AHS if we could have another company come out to do the work, they stated they couldn’t and provided no reason. We also needed our sump pump to be fixed and they stated that the policy was not paid in full, therefore they couldn’t send anyone out. The policy IS paid in full as of the day we closed on the house. I have tried to contact them to discuss this issue, they continue to place me on hold. I have been on hold for hours. I also asked to speak with a supervisor and they placed me on hold again. They are not prompt or professional with their service. It is impossible to get in touch with someone who will help. I would never purchase this again.

I woke up Saturday morning July 14th 2018 to the sight of a water spot about a foot long and six inches wide on my bedroom ceiling spanning across the wall to another spot of similar size in the hallway. I promptly retrieved a ladder to enter my attic in Phoenix, AZ and found that the auxiliary pan under our Air Handler was full of water and leaking through holes onto the ceiling below. I called AHS that same day at 2:32p local time and started an expedited claim due to the active damage occurring because of the faulty components. I was informed that if AHS could not schedule a technician to come out within four hours then I could call back and get approval to use Outside Authorizations to have someone stop the problem.

It is getting harder to submit claims with AHS. When you call them, it is impossible to get somebody. We’ve been with them for years and it is getting worse and worse. When I call, I talk to people from all over the world and I’m really frustrated with that. It is so hard to understand these people and half of them don’t know what they’re talking about. I live in America and I wanna speak to an American.

The timer knob on my dryer went out, and American Home Shield sent out Mr. Appliance of Macon to work on it. Charles, the service technician, came once and he had to replace the knob and the switch on the door. He was great. I had to call again and Charles checked everything, and he told me to make sure that the door was closed all the way. So, that was helpful, with me having back surgery. He was just really patient and understanding. He didn't try to do a rush job, so I really appreciated that. The dryer is a whole lot better now. If you are buying a home, it's beneficial and economical to invest in American Home Shield because you never know what could go wrong with your house at any given time. If you have American Home Shield, you have that peace of mind that if something does happen, they are there for you.

We had a person come over who were looking at getting some added efficiencies in the house. They went upstairs in our attic and the air conditioning quit so my wife called American Home Shield. The contractor came out quickly the next day, unlike when we had air done a couple of years ago where it took about four days for them to get there. The contractor AHS sent found the problem and solved it really quick. My wife was there and she seemed to be happy with it. Everything’s been going good with our air since then.

I have submitted all of my claims with American Home Shield's online. Their online claim system is very easy and I always get a very quick assignment to a contractor. So far, none of the claims I've had including the garbage disposal were big claims. They were all service appointments that could be handled in one visit. The only difficulty I had with AHS is that I don't get too much information whenever my contract renewed each year. I signed up for email only and I might get one email, but if I miss the one email, I won't know, versus other people that when you're on email they still communicate quite a bit. They do what I ask which is email only, but it is very limited email which is different than most vendors do it.

I most recently had a claim with American Home Shield for my oven. I submitted the claim online because that way, I don't have to wait to talk to anybody. The contractor AHS sent out was nice and quick. He explained a lot. It took a couple of weeks because they had to order a part but since the repair, the oven has been perfect. While it was broken, it affected us pretty good because I couldn’t cook in my oven and I have four kids but it was back to normal once it was fixed. I’ve been happy with AHS so far.

My AC stopped working. There was an electrical component failure that was preventing the compressor from coming on. My wife filed a claim online to American Home Shield and the technician that AHS sent out was really nice. He identified the problem in a minute, had the part and replaced it. He was in and out in 10 or 15 minutes. He was terrific. The AC has been perfect since then. It was a good repair service and my experience was great.

The AHS contractor, Texas Lock Professionals, came out a little longer than I would have thought. Apparently, there was something that had gone that they got backed up but it was not bad. The representative was good and everything was done to my satisfaction.

I've gone online to submit a claim to American Home Shield regarding my water heater that was leaking. Submitting a claim was easy and it took a day for the technician from Patriot Plumbing to come out. The technician who came was awesome. He knew what he was doing and took good care of the leak. Since the repair, everything's working well with the water heater. I'm happy with American Home Shield.

Our air conditioner stopped working. We easily submitted a claim over the phone to American Home Shield. Their contractor came out and he was a very nice guy. He told me what the problem was and what he had done. He was able to fix the problem in one visit and the air con has been working very well since. People should get an AHS Warranty for peace of mind.

I have been with American Home Shield since April and so far, our experience with them has been fine. We had an issue with the AC where it wouldn't click on. When we tried to turn it on, it would make a loud clacking sound but the compressor would not turn on. Submitting a claim online was easy and the contractor that they sent out was excellent. He was very professional and quick. He contacted me the afternoon before he was supposed to come out. He said that he was in the area and asked if we would mind if he came out. He came out after 8 o'clock in the evening and was able to diagnose the situation quickly and replace the part and got it working, which was amazing considering it was in the summer and it was hot. And we also got two dogs at home that stay in the house so we needed to be able to keep the house cool.

We've been American Home Shield customers for 20+ years and the contractors sent out by AHS have always been able to fix the issues so I'm very grateful for them. My son bought a house in Atlanta and on our recommendation, he also got an American Home Shield warranty contract. I've got another son who lives in Denver and his warranties are gonna go out so I'm gonna buy them a policy as a gift. By far, it is the best thing a homeowner can own. It's great.

The washer and the dryer were broken. I submitted the claim to American Home Shield over the phone and the first technician disappointed me. It took another two weeks before those things could be done. The response from the technician was so bad, too. All of a sudden, he jumped on me and said that he was coming via email. They should improve on that one and give a courtesy call that they are coming. But we had a cool interaction when he came out and he did a perfect job. Also, the appliances have been working perfectly since the repair. Other than that, I also had my microwave, air conditioner, and heater worked on and American Home Shield is the best home warranty insurance company.

I called American Home Shield for an appliance claim and BRM Services came out the next morning. Everything went well. I've dealt with them before when I had problems with dishwasher so I was pretty familiar with the contractor. I’ve been very happy with American Home Shield.

American Home Shield does a good job. I called in a claim for a leaking faucet in the bathroom and they sent our Mr. Rooter Plumbing. Since the repair, the faucet has been working fine. I'd tell my neighbors AHS is totally all right.

When I was having problems with my AC, I submitted a claim online to American Home Shield. I also called them a couple of times. It took two appointments for the motor to be replaced and I’ve always had problems with communication. Right now, they’re still billing me for the same service fee even though it was paid on the first appointment. I’m constantly wasting time making sure that my account is active, without a balance, and I’m still getting emails saying that I have a past due amount, which I don’t. I called them and they kept telling me that it was gonna take me three weeks for my account to be updated, but it’s already September.

We recently had an issue with the AC and that had something to do with the fan on the unit that was outside of the house. How I submit claims to American Home Shield all depends on what it is and if I really need to talk to the reps or how much time I’ve got before I need to really get it fixed. Most of the time, the reps are very helpful. Every once in a while though, if they are overwhelmed and there have been a lot of calls, they are not as nice. Still, they generally are.

There was a leak coming from the backside of the refrigerator so I submitted a claim online and that was a very good experience. But I selected a weekend appointment so I had to wait for the next weekend. It was five to seven days before Sears came out but once they did, they did a very good job. They fixed the issue within an hour. This was my first experience with American Home Shield and it was very good for me. I would recommend them.

The ceiling fan and the light in my mother-in-law's room were not working so I got online and submitted a claim American Home Shield. Submitting the claim online was really easy. I like being able to do it that way, to go in and pull up our account, and submit the request for service. They then communicate through either email or text. The contractor was great too. We've had the same contractors out before and this guy has always been good. He was very prompt and he got the job done and the issue resolved. Their contractors always call right away to set up the appointment. American Home Shield has always been easy to work with and we've never had any trouble getting any work orders filled. They communicate through either email or text.

American Home Shield has been great. When my water heater blew up all over the garage, I submitted a claim online and it was super easy. I logged on to my account and did it. AHS got somebody out the next day and took care of the issue. They helped me and got everything done. They were fantastic. The water heater part is working well now. I’d recommend American Home Shield to everybody.

I was having an electrical issue and making sure that it wasn’t permanent, so I went online and filed a claim with American Home Shield. Everything was filled out on the claim and we were assigned a contractor. Within 24 business hours, the contractor contacted me and made arrangements to come out and resolve my issue. The person from the contracting company that I talked with was professional. The contractor came out the next morning within the time frame that was given. The electrician told me what the problem was and corrected it. I had thought that the issue was an electrical fire, but it was just mercury escaping from the bulb. He said the light fixture had three other bulbs on it, so he removed that bulb and made sure that it didn’t damage the light fixture.

One month ago AHS set up appt with the most negative reviewed A/C company in the area. AHS refused to give me another company. ONE MONTH and still no air. EXCUSES - EXCUSES - EXCUSES. September marks the 1 month of no A/C.

When our icemaker in our refrigerator stopped working, I submitted a claim online with American Home Shield and a local vendor came to fix it. I didn’t have to talk to anybody when I submitted the claim. Doing it online was easier than calling because it’s immediate and a lot of times when you call, it’s put on hold. I usually get a text message saying that my claim has been scheduled with X provider, gives me the phone number and then the provider contacts me directly.

Once, I had an issue with my AC duct. I went online to file a claim to American Home Shield and their website was very easy to navigate. Someone then called me and told me that a contractor would be in contact with me within the day to schedule the appointment. Thereafter, the contractor who came was great and really nice. The unit has been working since the repair. Overall, I had a practical experience with AHS.

Something was shorted out in our hot tub and it wouldn't turn on. I called in and filed a claim with American Home Shield. I had three different claims to call in on one day and their reps were fine. Knock Out Pools came out for the hot tub in a couple of days. They had to order the parts then they brought them back out. The technician was really nice and he told me what happened, but he didn't know how it happened. It was only a two-year-old hot tub and it was kinda weird that it would short out. Also, when I first moved in and turned it on, the colors changed on the lights in the hot tub. But they didn't change anymore, so I asked if the tech had any idea why they didn't change anymore. He said that I had to call the company that did the hot tub and it should be under warranty. Anyway, it seems to be working, but I've gotta find somebody to show me how to clean this thing out.

The AC wasn't working properly and it was blowing hot air. So we put a claim in through American Home Shield's mobile app and they came out pretty quick and got everything taken care of. The techs were friendly and knowledgeable and they got everything handled. We didn't have any other issues after that. It was a good experience.

I had a claim with American Home Shield for my air conditioner and it took over a week for someone to come out. The contractor left it open from last year because it was towards the end of the summer and I told them that it needed to be replaced and we had out of pocket cost. Also, I keep on getting an email saying that I owe $75, which I do not owe. I've had four people verify that and I still get the emails about it.

Our oven wasn't igniting and heating up, so I called American Home Shield and filed a claim. The contractor, All Valley Appliances, called me the next day and wanted to set up an appointment. Then a technician came out and took a quick look at the oven, and he immediately knew what was wrong with it without pulling it apart. The gas valve was missing. We had to wait for a part to be ordered and the guy told us that it could come in within five business days, including a weekend. But the contractor was quick about it and they called me as soon as they got the part in to set up another appointment. The tech came out and changed the part very quickly. The oven immediately started working and it is now working fine.

Our small unit air conditioner sounded like it was running fine from the outside but I noticed that it wasn’t blowing any cold air upstairs. I turned it off, let it sit then turned it back on but still nothing. We had just changed the filter so I made sure that the filter was properly placed and not backwards, but then, no air. I clicked that off, clicked the fan on and still no air although the unit was running.

I have a front loading washing machine and the dispenser for the soap was not working. I made a claim with American Home Shield by filing it online as it is faster. The technician they sent was really good and competent. He had to order a part and he was right on coming back when he got the part in. He did a good job and it was wonderful. The washing machine now works exactly the way it should.

American Home Shield was recommended to me by someone about a year ago and we've had two claims with them. The first one was for a washing machine which wasn't filling all the way. It was determined that there was something wrong with the timer which the tech had to replace. He had to order a part so he came back in within a few days and installed it. He also had to make a couple other adjustments with the washing machine. For the second claim, the tech had to replace an element in the dryer. He had the part with him so he was able to do that and the whole thing took half an hour. Both of the contractors have been very nice and competent and the appliances work fine now. We went quite a while without any claims but it's been very successful and I've been very satisfied.

I recently signed up with American Home Shield about a year ago and I was happiest when I did. I'm retired and my money's tight and I can't afford to have a major repair replacement. We got our AC system 10 years ago and if that system goes out, the other companies will give me up to $1,500 or in one case $3,000 to replace it. But it was a $12,000 system so that would not even make a dent in. We're down here and we've got to have something done right away so I would've been up to creek without a paddle. And apparently American Home Shield replaced the whole thing so that's why I went with them. They're a little more expensive but you pay for what you get so I'm happy with it.

Redman's Plumbing came in and tried to fix a problem we had with our furnace at the beginning of the year. They couldn't repair it, so they recommended that we get a new unit and that was all done satisfactorily. We recently called AHS to submit a claim for the AC, and then they contacted Redman's to come by and take a look at whatever problem we were having. So far, Redman's is the only company that we've had to respond to the problems that we had here. They are an excellent company to work with. Also, we try to recommend someone to take AHS every change we get.

My refrigerator was leaking. I called American Home Shield and their rep was very professional. When they called me I have an emergency and I had to go out of town. But I told them when I get back in town I would call them. I was gone for about a week and then when I got back, I called them and they came. The contractor did everything and before he came he told me what was going on and he started working on it. I was right there and he showed me what was the problem. Everything has been working wonderful since the time that he fixed it.

American Home Shield has been wonderful and I haven't had a problem with them, except that I ordered a replacement refrigerator, but it didn’t have an icemaker. The service call was for the icemaker that was not working, but when the tech fixed it, it has not been as cozy as it used to be and we are praying on it that it would keep working because it has gone bad. They didn’t have a part for the icemaker. I ordered a refrigerator with an icemaker and clicked on the thing like they told me.

The ice machine was not working and we got it fixed with American Home Shield. It has been a good experience and we’ve appreciated it. Submitting the claim was straightforward and it was pretty easy to use their website. AHS found a contractor who came out and took care of the problem. The contractor did a really nice job. He got there before I was able to and he started stuff. He was only there for about half an hour and we’ve had no issue since. My ice machine works now, which is nice. I would recommend AHS.

I moved into the house and the AC was continuously running. I called American Home Shield and they had an AC company out. The tech said that it was some kind of valve up in the attic. He went up in the attic and took the serial number to order the valve. He also said that it looked like the coils had been claimed and somebody didn’t get all the chemical off the coil and it damaged the coil.

I called American Home Shield to submit a claim since I like to talk to people. It was for a leaky air conditioner and I told them not to bother if they were going to send out the same people they sent before. They couldn't fix it the last time and I had the same problem happen in another unit. Those people didn’t know how to fix anything. So, AHS sent somebody else out.

The AC was not cooling and the motor outside was not turning. I called American Home Shield and had a fantastic experience with their claims rep. The contractor came out the next day and they were very knowledgeable guys. They knew about the claims process and we could ask them questions about it. Everything was great overall.

I recently submitted a claim with American Home Shield for the pool pump to get fixed. I did it online and navigating the website was totally easy. The contractors came out relatively fast this time compared before when it took them about a week because everyone was opening their pools at that time. When contractors come out, I try to make it as easy as possible for them to know what they need and come out with it so that everything could be knocked down in one day. For example, I take photos of the pump model and let them know the trouble that I’m experiencing. If I don't do that, it can add another visit, and if the nanny is not at home or I am unable to check off work, then it really is an inconvenience.

There's a bunch of different stuff going on with my garage door so American Home Shield sent Beverly Garage Doors. They came a day after I filed my claim. I just clicked on whatever the door repair was, for the garage door opener and the contractor said that he would take care of it. The garage door has been working great since the repair. I can drive off not worrying about my alarm going off, and the door popping back up or doing all types of stuff it was doing. I recommend American Home Shield to a lot of people. It's one of best values I have, insurance wise.

My air conditioning wasn’t cooling and I didn’t have the vents open 100% so that could have caused some of it. I went online to American Home Shield, filed the claim and the process was great. Myers Comfort Specialists of Montgomery came out and was good. They were pretty quick and troubleshot, however I still have the problem, although I think that I only got a 30-day warranty on that. But it was a really good service.

I had American Home Shield many years ago and then I decided to purchase it for the house that we're living in now. So far, things have been good and I'd recommend the warranty. I called the number that I had handy when the air conditioner stopped coming on. It would just set in the same place and the temperature inside the house rose from 76, where we kept it, to 83. The same company that installed the air conditioner came out and Chris was excellent. After being here for about two minutes, he called me over to the unit and showed me what the problem was. It wasn't anything that anybody could have foreseen but he understood what it was. Then it took him another 20 minutes to actually fix it.

I find my American Home Shield home warranty to be very valuable. At my age, I'm living on social security and I can’t afford huge repair bills. Once, our air conditioner wasn't blowing out forcefully like it normally did and it was not putting out cold air. I called American Home Shield and my interaction with their reps was very positive. They said they’d have the service area person contact me and that they'd be out here within a day or so, and they were. The contractors were very personable and helpful. They explained what happened and got the unit repaired the day they came. We have very cool air now. My experience was great and I was highly satisfied. I'd tell others that they should definitely subscribe to American Home Shield. It's a good service to have.

The air conditioner wasn't cooling and my son called the claim in to American Home Shield. Then, Foxcroft HVAC & Refrigeration came out and fixed it. I've had AHS for three or four years. I decided to go with them because when I checked into it, everybody seemed happy with it. I hate paying it every year but it's sure worth it when I've had them come out. I would recommend AHS.

I had an issue with my ice maker. It was not producing any ice. I called AHS to submit a claim and I was impressed with their rep. Rick's Appliance Repair came the next day. He had to order the part though, so then we had to wait two more weeks by the time the part got here, but it was pretty fast. He was very professional too. He did his job and then he left. Everything was great and the icemaker is doing really good right now.

I had a plumbing issue where there was a clog. The house was smelly and water was not going where it needed to go. K&S came out. In fact, I have always asked for them if they were available. They're wonderful and I really like them. They're on time when calling and professional. Plus they don't leave a mess. They had to break the repair up into two parts because they had to have different equipment. But they resolved the issue.

When my AC didn’t work, it was easy to submit an online claim with American Home Shield. They then sent Modern Mechanical who did an excellent job. They’re well-known here in this area and they’re the company I use for my yearly HVAC maintenance. Everyone that I had ever dealt with from that company was very knowledgeable, professional, and courteous. Since their repair, there has been no issue with the AC whatsoever. I’ve been with American Home Shield for at least 8 years and my claims have all been worked expediently. They're dependable, and you can always count on them to be on time. And, my next home will have American Home Shield as well.

I had cold water coming out of my shower so I called American Home Shield to file a claim for it. They answered my questions, were professional and were able to send a contractor the same day which was quick. However, there are some assumptions consumers make that aren't fair to the vendor like when I thought that all was going to be covered by my policy but it cost me $750 to have my water heater replaced with my insurance policy, which was distinctly shocking.

The AC motor froze up and it wasn’t producing any air. I called American Home Shield to file a claim and their rep was great. I called on a Wednesday but the tech from Johnson’s Heating and Cooling didn’t get out until that Monday. So I was stuck in the midst of a heat wave with no air and I wasn’t happy with that. The problem was that once AHS assign somebody, then that is it for them. Johnson’s did very well but they had to make a couple of trips because they couldn’t do anything when the motor was frozen. So that gave me another two days without any air.

Our AC unit was really old and it was just blowing hot air. I filed a claim online to American Home Shield and they sent Lee’s Cooling and Heating within a couple of days to check it. However, they couldn’t replace the parts. AHS got a second opinion and it was the same opinion. So they went back to Lee’s to get a whole new unit. They said we had to pay $647 for some extra sheet metal work and duct work but they used the old sheet metal and duct work. But after they got the job done, I was pleased with it and I just went ahead and paid the $647.

American Home Shield has different call centers where they have a lot of folks that don't speak clear English and they don't know how to handle stuff. I had an issue with a plumbing company that came out, and I didn't want them to come to the house. I called Home Shield and told the rep that I don't want that plumbing company to come to my house and I wanted somebody else. The rep told me that I have to put in a new claim for that. But they haven't even came to the house. The rep was rude and he also said the if they put in for another one, then I have to pay another $75. Why do I have to pay another $75 when they haven't even set foot here yet? But I ended up having these people come in my house.

My experience with American Home Shield was very, very nice. The fan motor on my AC was defective and not working, so they replaced it. I submitted the claim online and then the next day, I called the customer service just to make sure when the technician will be able to come to my home. He came on the same day and he was very nice and professional, and then he made the order for the next day. Everything went very quickly and fantastic. My AC works perfectly now. So, thank you so much American Home Shield and I plan to renew next year.

I’ve been using the app to file claims online with American Home Shield since that's the easiest way for me. I submitted a claim for my garage door opener recently. The contractor was fantastic. The repair went well and they got the problem fixed. I also filed a claim for my stove and that went well too. All of the contractors sent out by AHS were good, except for the refrigerator company which was awful.

We had a stoppage in our plumbing system that we needed taken care of. I submitted a claim with AHS online and had a pretty good experience, considering it was 1:00 or 2:00 in the morning. Before, we had an issue where we filed a claim and American Home Shield hired somebody to do it. But when I spoke to the company that they hired, that company told me that they weren’t able to take care of our issue. And for some reason, every time that issue comes up, they were the ones that get hired. So we called American Home Shield back and they hired somebody new for the account. Then that person came out and they were here within a day or two to fix the problem.

I filed a claim with American Home Shield for a Samsung dryer. They're coming for their third visit today for the same exact problem. The first time, they replaced the sensor but that did not solve the problem. The second time, they couldn't get the dryer to run when we set it on the setting that I normally use which is normal dry. It would start, but it wouldn't stay running for more than 10 minutes. The technician tried setting a time for 40 minutes and it worked for three weeks to a month. It started doing the same thing on the set time where it runs for 10 minutes and stops. So, 3 Boys Appliance Repair is scheduled to come back out today to try and fix it.

The drip pan of our air conditioner had a lot of water in it. It was rusting and has been leaking for a while so we filed a claim with American Home Shield. The contractor came the next day and we had good communication. American Home Shield is valuable if it's an older home where nothing is under warranty.

I had American Home Shield before but I didn't realize it was what I had and then I went back to them. So, it has been two years altogether that I've been with them and they have been a blessing to my family. I recently filed a claim for my AC that ran out of Freon. I called AHS, gave them the information and the contractor came out and fixed it five days later. The guy was professional, prompt and had everything going. He was able to get the problem resolved and explained what went wrong and let me know how to prevent it. It's now cool in the house again and I can really get some sleep. I'd recommend American Home Shield. If you got a house or residence, have an insurance through them. They've been good to me.

American Home Shield has been awesome since I’ve had them for over 13 years. They handle things timely and they get back to me. I usually submit a claim by phone which is convenient for me. The contractors that they send to fix things are awesome. The contractors contact me and I put them in touch with the contact person who’s gonna gain them access to the property, and they get it done. I recently filed a claim with them to verify that a leak was fixed in a bathroom. I called them and set it up. They sent me a contractor and fixed it.

I went online and submitted a claim with American Home Shield for our garage door that wasn't opening and closing properly. The technician that they sent out was good. However, a week later, we ran into another issue wherein one of the strings got caught up in my car when I was backing out. The technician told me that that was not something that he had touched so we ended up having to pay two service fees. He came out again and tied it up so that it wouldn't be in the way and get pulled down again. I didn't appreciate having to pay the second fee, but I understood. So far, AHS has worked out well for us and I would recommend them.

I call in to file claims with American Home Shield and the people are very friendly. However, sometimes, I get to do one of those callback things, but when they call back, we get disconnected, so it doesn't work really well. However, when I submitted the claims, the appliance guys came out right away and the techs were all very professional and very nice.

I have had my contract since 2015. I submitted my request for ice maker repair on 7/12/18. I have attempted to contact the repair contractor several time, left voice messages with no return contact. I contacted American Home Shield several times about my concerns. After calling and being placed on hold for up to 45 minutes on one occasion I called on 8/29/18 and spoke with supervisor Danica who informed me my service fee would be refunded however I would be required to continue the repair with this contractor.

First, let me say that we have been with this company for 6 years. We had taken all that we could take from the lack of response. The customer service call center with American Home Shield is one of the worst I have ever dealt with. No one ever answers the phone and you on hold for 30 mins each time you call them and then you are disconnected and have to start the process all over again. If you read the reviews, I am sure we are not the only customer stating these facts. I was even on hold for 30 mins to cancel our warranty and still have not received email confirmation that this has taken place. We all know, that you buy a Home Warranty because we need them to be there when you need them... Finally after 6 yrs we got smarter and we have now moved on to one that is.

We moved into a home June 29 with a working dishwasher. We even have our inspection report stating that the dishwasher was working. At the end of July the dishwasher was not properly cleaning the dishes and had a bad odor. We called and had someone out here a few days later. The repairman said our dishwasher was not worth the cost to fix and the fridge needed new parts. After a week I called A.H.S for a status. After hours in the phone they told me the tech didn’t send in his report. They would call on it and call me back.

I submitted a claim with American Home Shield online when the compressor of our AC stopped working and another claim with the other unit when there was an issue with the blower motor that circulates the air. I was contacted by the air conditioning company saying that they would be coming out and servicing the problem. The contractor that recently came did great. He went above and beyond because the air conditioner wasn’t blowing and the part got there late on Friday. He came on Saturday and replaced the part. That was stand up and we appreciated that.

I had a washer that was not working. I called American Home Shield a month ago and they came to fix it. The guy they sent out told me that he will try to fix the issue but it might again be a problem. He also said that if it becomes wrong again, I should call him. They changed the motor but it didn't work and now, it stopped working again. I called AHS and they said they would call me but I have not had a call from them.

I submitted a claim to American Home Shield online because my AC wasn't cooling down and I got a call back immediately from the contractor they hired. The contractor said that they would be up the next morning to take a look at it. They were amazing and did a phenomenal job. They said that the cooling coil had a leak in it and that the Freon couldn't be replaced because my old contractor had put a different Freon in it. I told them I would get back with them the next day and let them know if I wanted my whole unit replaced. They got me on the schedule the next day. I said to not replace my whole unit and then American Home Shield paid for the coil replacement which was a little over $1,000. I would tell a friend that AHS would be a good deal for them.

There was an issue with the plumbing when we bought the house and it was supposed to be fixed but it started leaking again. We had to have the plumber come out and take care of it so my husband submitted a claim online. The process went really good and the plumber came out quick. The repair work was great quality and I haven’t had any problems with it for 2 days now. However, we currently have another claim for our air conditioning unit and we haven’t heard anything back from American Home Shield. This has been going on for 2 days now and it’s a bit of a struggle because it’s 88 degrees in my house and we have small children. Other than that, I would recommend American Home Shield. Everything has been positive so far and all our issues were taken care of responsibly.

While I had a good experience submitting a claim for my refrigerator to American Home Shield, it was a long process. The reps I spoke with were considerate, thoughtful, and knowledgeable and the contractor they sent was good. He said the ice machine was unrepairable so AHS sent him again. He called AHS and told them it was unrepairable. And so the rep offered either to get the one that she wanted or I could get one myself, and they'd reimburse. I chose to get one myself, and AHS reimbursed me $1,671. In closing, the people at AHS are friendly and nice. They are also honest and helpful.

I submitted a claim with AHS for my refrigerator over the phone and it was easy. It's 12 years old. It’s a Maytag, has a big freezer on the bottom and has always made a lot of noise. The contractor they sent was great. He checked it all out and found a lot of dirt underneath that I didn’t know was there. I tore it apart and cleaned it, inside and out. He said that was all it was to it, but he had to come back three more times. The rollers on the bottom froze solid and I couldn’t get the door open. He greased that down really well. Somehow he had gotten frost in there and it froze solid. I wasn’t sure that’s what it was so I didn’t try to force it. Nevertheless, he came back and got it working. It seems to be all right now. Thus far, I’ve been satisfied with American Home Shield.

I have an upstairs and a downstairs AC units. We turned them on this summer and both of them turned on but they were blowing hot air so I called American Home Shield. They sent Temple out and the guy turned on one unit. The upstairs one was not working but the downstairs one was blowing cold air. I asked how does it blow cold air sometimes and not the other and the guy wasn’t quite sure. He was maybe doubting the fact that it ever stopped blowing cold air because it seemed to be an odd issue. He said that they usually work or they don’t work. He was very nice about it and I asked for his card. He fixed the unit upstairs and it has worked ever since.

The capacitor, the fan and the motor in our air conditioner went out, and it was getting hotter in the house. The temperature console inside the house had it showing that it worked but there were two different temperatures on there -- the one that we set and the one where it was actually at. So, I went out and checked what was going on, and I heard a sound. My wife then called and submitted the claim. Once we let American Home Shield know what was going on, they got somebody out as quick as they could. The contractor's professionalism was flawless. Everything about the service went as smooth as it should've gone. It is a veteran's home that they came out to, so that is much appreciated. Everything has been working great since the repair. I would definitely recommend them.

My air conditioning wasn't cooling. I called an American Home Shield representative and in about a week, a contractor came and gave good service. They told me though that there was something they have to do that they haven't completed yet. However, they haven't come back since then. So, I called AHS back to report it but they didn't know that this was what the contractor said. Nevertheless, everything with the AC is working well now.

I submitted a claim online to American Home Shield when the air conditioner was not blowing cold air and the technician from United Air Temp did the job quickly. He was professional and he was there on time. He wore booties like he should and came in the house to check everything. He gave me a price and told me what was wrong as well as what he had to do to fix it. I have recommended American Home Shield to other people. I never had any issue, they came and followed through.

Water was leaking from my faucet in the kitchen and something had fallen from underneath the sink. When I would turn the faucet on, the water would just gather around. I called in to submit a claim to AHS and the rep was good. I did everything when I was waiting for Sam’s Club to open on a Sunday morning, and I was sitting in my car parked and had a conversation with her. She was thorough. The contractors called me Tuesday and the tech that came was a very polite young man. He told me exactly what he needed to do and he said it was simple. He switched out my faucet set to a commercial faucet set that he had that they use so he wasn’t here very long.

There was a request for repair of some issues from the inspection in the sale of the home. The realtors handled the claim submission with American Home Shield and the contractors came out and did the repair. The plumber was nice and did a good job. The plumbing service was great and the plumbing issue was taken care of, but the AC repair wasn't as pleasant. The contractor that came out to work on the AC didn't do a thorough job. I explained to AHS that when they send a contractor out to do a job, I would think that they would totally inspect their work afterwards, but the AC company didn't do that. They just came in, put in a capacitor, and left. They didn't go up into the attic, run the AC and turn it off, and inspect to make sure that everything was fine. I turned the AC off that night at 7:30 and by 9:00 ice had built up. This caused a leak in the ceiling that required some work and it was a mess, but the AC didn't end up getting fully repaired.

I submitted a claim online to American Home Shield when I had a septic tank failure. However, I wasn’t happy that the contractor just gave an analysis and didn’t do a repair. Two of the requests I made with them all throughout my experience were not satisfactory to being repaired. Other than that, I feel good about the amount of time it took AHS to send a contractor out and I had a satisfactory interaction with their contractor.

American Home Shield has been really good. The times we’ve had to call in have been very easy and they responded really quickly. The person that came out for the garage door was good, but my interactions with the rest of the company was not good. They quoted us the price for the package, and we did the upgrade with the systems, and we paid the difference. They said it came with two clickers, the keypad, the keyless entry and then they took it all back. The guy said that we only get one clicker. Also, they shouldn’t have even installed the keyless entry but they did. It was a mess. They also told me that I was liar and had to look up our phone records. So I didn’t appreciate that.

I’ve had several claims with American Home Shield. I bought this place in March and back then I had an A/C problem and a plumbing problem. While I’ve been really happy with American Home Shield, they keep sending me something on my email saying I’m delinquent on a $75 co-pay which is not true. They have talked to me about five times and it should have been taken off. It was an electrical problem, but in actuality, when the tech got there, he said that it was a plumbing problem and that it wasn’t his problem at all. I called AHS and they said that they were gonna waive the $75 and get a plumber out. The plumber came and fixed it.

We moved into a new house and the pot filler that was over the stove had a bunch of corrosion on it. The home inspector never told us about that and we never noticed it until we tried to use our pot filler and it leaked all over the place. So we called American Home Shield and asked them if they could fix it because we didn’t wanna have a leak every time we tried to use our pot filler. The guy I spoke with said that it was a preexisting condition, so they didn’t cover it. But everything that we bought our Home Shield policy to fix was preexisting. If we didn’t see it, we wouldn’t have thought it was broken, so it was pre-existing. In the end, we were disappointed that our pot filler wouldn’t get repaired.

I had some AC issues in my home and we had to go to another vendor because the vendor that American Home Shield originally recommended said they had corrected the issue but we had the same issue again. When the first vendor came out on a Friday, they took the information to order a part. But they failed to put in the order immediately, so we were without AC the whole weekend. When we followed up on the following Tuesday, we found out that the paperwork hadn’t been put in. It was unfair to us because we were thinking that the part was ordered and that we were gonna have the part and it would be ready for install by that Monday as they stated. It was a horrible experience, and AHS recommended another vendor at some point.

I called American Home Shield to submit a claim when we had a problem with our AC and the reps did well. The contractor, A-US Air Conditioning of Texas, which has done repairs on our AC before came out and I paid the deductible. The response of AHS to our claim submissions has been fine so far, but if we file a claim during a busy time, it's gonna take a while for a technician to come out.

I filed a claim with American Home Shield back in May for my refrigerator and they had a contractor fix it. It was BJ Home Appliance Repair who came out and they fixed the ice maker that stopped working. I filed a claim again in July then they came the second time around and fixed it again, and it’s been working okay since then. I also filed a claim for the washer and AHS had Sears come out for it. They identified that the issue was a significant one and they had to order some parts. It took a week for the parts to come in and then, Sears came back and fixed it which took them about two and a half hours to do it. The washer’s been working perfectly since and I was very happy with that service.

AHS assigned and a bad contractor who came and spend 5 min and tells AHS that he spent two hours. Four visits and my dryer still not working. AHS was not helpful at all except calling the vendor and schedule another appointment which I can do myself. AHS won't switch contractors for me. After my issue is resolved I will go to another home warranty company.

I am a real estate professional & now a customer of AHS. Until American Home Shield can keep its promises, I will never recommend them to my customers! I would not want to put them through what I have had to endure. Over 1 month & my stove is still not working! First contractor came twice then second contractor 3 times. I have been on hold and given the run around with American Home Shield more times than I can count. Still trying to get this resolved! Literally hours with no results. Will keep you posted!

The Sundance service installed a new a/c in Aug 2017. We went to use it for the first time this year 2018, and would not cool the house properly. I made a service request the beginning of July and AHS has given us the runaround on it. Had the original company come out and they stated there was no problem with it! The other company came out and found the problem and AHS would not approve the company to fix it, then the company that installed it was not going to come back out till September... (Well summer here in Oregon is over)!!! So, I got tired of the runaround and hours of calls being on hold and call dropped from their company that I paid the company that found the problem out of pocket a lot of money!!! But now my AC works perfect!!! I will be filing against this company... You can't ever get in contact with anyone at the corporate office, and all their customer service reps are from overseas!!!

We call American Home Shield up if we got a problem and we've been really happy with the people we speak with. We had a dishwasher thing going on and they responded within a good time after we submitted the claim. They had to order parts. It took a little while but they delivered it in the time they specified. Then they came and put it in. Overall, it's fine. It's an older appliance, so they'll keep replacing parts until such time that there's no more point in replacing them. In which case, we have to get a new one. Nevertheless, they have professional service. We've also had other things that they've come to do consultations on and they've always been very helpful. American Home Shield is a good product.

I started a claim for my ceiling fan. AHS sent a technician during the promised time. Until this point, I was satisfied with the service. My fan could not be fixed, so they gave me two options: 1. Replace it with the one technician had on his van (white and cheap), mine was stainless steel and high end. 2. Buy out the program. I accepted the buy program, and it has been 3 weeks and I haven't heard from this company. I have called 4 times (waiting time is 40 60 minutes every time I call)... They keep telling that the buy out Department will call me within 24 hours. Nothing has happened!!! I have heard the same apology and the same promise and to this day no one has contacted me. You can not talk to a supervisor because that is another 30 minutes on hold before you get disconnected. What kind of service if this? Paid $75 for my claim and still don't have a solution. Can't wait to get this resolve and drop this company.

The air conditioner in our home in Tarzana was not cooling and American Home Shield sent Lux Air Engineering after I sent a claim online. The online claims process went fine and the site was user-friendly. I got the contractor's number, I called them, and the tech came in the afternoon of the same day. He said he would be there, came within an hour, did what he had to do, and then left.

The American Home Shield rep who I spoke with over the phone was great. I had a claim for my air conditioner that stopped cooling and she said that a contractor was gonna call within five hours, which was quick. The contractor was awesome. He was really knowledgeable of what was going on and what was the problem, so he helped out a lot. Now, the air conditioner is working great.

There was an issue with my stove-top and microwave and I filed one claim for those two different items with American Home Shield. I filed the claim over the phone as I prefer to talk to a person so if there were any additional information needed, I could get it. The wait time to talk to a person is a bit much though but that’s understandable. The contractor that they sent was excellent and this experience was a good one. The previous experience though was the worst ever.

My washer wasn’t spinning and it was getting stuck. When I filed a claim with American Home Shield over the phone, the reps asked me what was wrong and they gave me a work order number. The contractor, Airboss Mechanical, came really fast. I called on a Sunday and they came on Monday. The tech told me about the piece that needed to be replaced. But the first time he came out, he replaced the wrong piece. Nevertheless, the washer has been working fine since the repair. Having this warranty on my property is a good thing. Although I had some problems a while back, AHS has been pretty good to me.

There was a leakage through the ceiling and the AC didn’t seem to be cooling. I submitted a claim to American Home Shield. The techs came back so many times because they didn’t do their job right. They didn’t fix all the leakage. They left the pipe hanging up there. It wasn’t just leaking through one pipe. It was also leaking through another pipe. The first guy was great. He was really helpful but he missed a lot of things. When they came out the third time, they said it was a plumber issue. So the plumber came out, but he said the issue was part of the air conditioning system. They were kind of ticked off so I ended paying an extra service charge.

My water heater busted and leaked. I came home and there was a pool in my garage. Submitting the claim with American Home Shield was fine and everything went fast. I did it over the phone and my interaction with the AHS rep was good. The only thing that I didn’t like was when I requested a company that normally went out to my house in every plumbing issue, I wasn’t allowed to pick that company which was weird. However, it turned out to be okay because the company they sent turned out to be a decent company and repaired the problem. They were great and they did what they had to do. We got hot water now and I was happy with my experience with American Home Shield.

I had some issues with my electrical circuit in the house. I submitted my claim to American Home Shield online and it was easy. The contractor from Everett Electrical was very professional. He did the job and was very helpful. I’ll recommend AHS to a friend.

American Home Shield sent Sunbelt to do electrical work. I filed the claim over the phone and I was happy with everything. Everybody was nice. The only thing is that the fixture didn't work in the kitchen. AHS wouldn't cover that so I had to still pay for that service call.

We have lived in the house for a couple of years and the two different AC units that we have passed all inspections when we moved in. But, we were not getting good air flow from the master bedroom through the left side of the house. Also, the other side of the house had a very similar issue. This summer is a little hotter and the master bedroom window faces the east. The guy sent by American Home Shield went up in the attic and checked it. He did his test on the temperature on each one of the vents and said that they came out good but it was not going from room to room. I didn’t get what he did and the problem was not fixed.

I had air-condition problems so I went online and submitted a claim to American Home Shield. AHS sent me an email stating the name of the company that would be contacting me at a certain time and the contractor was ahead 24 hours to notify me. The contractor did an excellent job and I really enjoyed working with him. So far, the AC has been going great. He charged the AC up with Freon and everything has been fine ever since. I've pass AHS on all the time. As matter of fact, a few people got American Home Shield just because of what I've told them.

The igniter on our stove went out as well as the heating element on our dryer. I filed a claim to American Home Shield online and they sent a tech within the day for the first item and about two days for the second item. However, parts were not readily available so that was a little frustrating. They took a little while to get the parts, but other than that, we’re good. The AHS service and the contractor were great. They did their thing, stayed in touch and let us know what was going on. Everything was taken care of and we’re happy.

I call American Home Shield to submit a claim and I prefer talking to somebody here in America. I'm not happy with the last claim we made for the dishwasher. Percy’s Appliance never called and no one showed up. We were tired of waiting so my husband fixed the dishwasher instead. On the other hand, we made a claim for our air conditioner when its fan went out and Sun Service came out very quickly and fixed it. My husband talked to the contractor and he took care of us. AHS is a good company.

Water was leaking out from the fridge. I filed a claim online with American Home Shield then someone came by and took care of it. Their online process was easy for this particular claim, but for the other ones I submitted, it was a little vague. For another claim I had, I called the folks who were gonna come in to fix the issue but they said it did not come through properly for them. It was because when I submitted the claim online, I didn’t have any way to add a description, although there was a set of checkboxes I needed to check that closely matched the problem.

We have a two-storey house and our air conditioner didn’t seem to be cooling as it had been in the past. The heat rises in the summer and I wanted to have someone to look at it to make sure that there wasn’t some issue. My wife submitted the claim to American Home Shield online and a technician from a company that they contract with called after. He set up a window of time to come, but we never heard from him and he did not show up or call. We were about to leave the house at around 6:00 when he finally called and said that he could not find our house. We wanted to get it done so we gave him directions then waited and he showed up.

My wife passed away, and I just sold my house and moved to an over 55 community. I got AHS as security and it’s very good. My AC didn’t work and it was getting hotter so I called AHS and the rep was very good. I had to wait through the weekend, which was understandable. Two gentlemen came out right after that and I told them where everything was. They were very nice and accommodating and they checked that the issue was the capacitor. I paid the deductible on my credit card and everything’s working fine now. A warranty is very valuable to have.

The coils of our AC were dirty and the AC needed a little Freon. I called American Home Shield, but they were backed up and I couldn't get service. Luckily, when I submitted a different claim with them, I didn't have anyone living in the carriage house so the air conditioner being out there didn't make much of a difference at that time. But if it was my air conditioner in my house, I would be very concerned. The technicians that they sent cleaned the coils and gave it Freon. AHS has been really good. When we had a water heater that was leaking, they sent someone out that came the same day.

My tenant said that the air conditioning wasn't getting cold. It had already been serviced before and then this time, American Home Shield sent the company, Bestway Mechanical who are awful. They don’t call back and don’t communicate. They told my tenant that there was mold inside but there wasn’t any. They were supposed to contact me again to schedule how to clean it but they never got back to me, and I couldn’t get in touch with them. I would never recommend using them at all. I finally talked to American Home Shield and they were able to get another company but they said that they don’t clean ducts. So, I went outside American Home Shield and I contacted a different rep, and they took care of it.

The dryer wouldn't stand so I submitted the claim online and someone called me back within 24 hours. That wasn't bad at all. The first guy who came out was also very pleasant, friendly and informative. But I had an issue after he left. I had to call to find out if the part was gonna be ordered. It took about a week and nobody ever informed me of what was going on. The contractor told me that the ticket had been closed and that I needed to call American Shield because of that. But when they came with the part, the technician then was good.

We had a refrigerator and dryer problem so we filed a claim with American Home Shield. We did it online and it was very easy. Their reps have been really good so far. Most of the time, the work gets done, but many of their contractors have not been very friendly. There had been a language issue in many cases but at the end of the day the appliances were fixed, which was the most important part. The appliances are old and I don't know how much longer they have left but American Home Shield seems intent on fixing something instead of replacing it.

I have been a customer of AHS for over ten years, and my past experience has been largely satisfactory. My 25 year-old AC unit has not been cooling in a satisfactory manner for the last 45 days, and AHS has sent the same air conditioning company out four times. At the latest visit yesterday (Aug. 29th), the serviceman stated that the compressor needed to be replaced, and also indicated this in his report. I called AHS today to find out the status, and was told they had not received the report from the AC company. Keep in mind that this has been going on since I first reported the problem on July 19, or over 45 days ago, and the fact that we are dealing with a 25 year-old unit. Also, the temperatures in this area have been close to 100 degrees while this problem has been going on.

2 weeks ago, our Geothermal unit had a leaky pipe. This has shut down our whole AC system as the geothermal uses water underground to cool/heat. We were told to wait 24-48 hrs for someone to contact us. We waited, they did, but they didn't work on geo-thermal units. Called AHS again, same answer 24-48, same response when we were contacted, they don't work on geothermals. Called AHS again and stressed that they contact someone who works on a geothermal system to call us. Again 24-48 hrs again, same response. I was told they put it in as an emergency service as it's been over a week with no air and it's 100 degrees here. I called and asked to speak to a supervisor as the guy on the line didn't understand English so I couldn't get through to him what the problem was. He hung up on me. Called SEVERAL times and was disconnected.

2 weeks ago, our Geothermal unit had a leaky pipe. This has shut down our whole AC system as the geothermal uses water underground to cool/heat. We were told to wait 24-48 hrs for someone to contact us. We waited, they did, but they didn't work on geothermal units. Called AHS again, same answer 24-48, same response when we were contacted, they don't work on geothermals. Called AHS again and stressed that they contact someone who works on a geothermal system to call us. Again 24-48 hrs again, same response. I was told they put it in as an emergency service as it's been over a week with no air and it's 100 degrees here. I called and asked to speak to a supervisor as the guy on the line didn't understand English so I couldn't get through to him what the problem was. He hung up on me. Called SEVERAL times and was disconnected.

I had to wait over 3 weeks for my refrigerator to be repaired. Within the three weeks, I lost food and it is very expensive to keep eating out. I lost insulin since it had to stay refrigerated. After the first week, I decided I had to go out and buy at least a small fridge so I can keep some cold stuff for the kids and keep my insulin cold. I was told the part would be in, in five days. Did not hear back from the contractor, so I called him after the weekend. He told me the part was still not in. Finally came in after waiting two weeks. He told me he would be out on Friday. Friday came and got a call at 5pm saying he won't be out. Told me it would have to wait till Sunday.

HSA home warranty program has not been able to help me on three separate occasions now to reach an outcome I was pleased with. Don't waste your time or money purchasing this insurance! They don't properly vet the contractors they hire. The contractors have to be hounded to return calls to set up appointments, or there is nobody available to service our area; so we have to find our own and pay out of pocket, then try to get reimbursement from American Home Shield, which I am not too optimistic about!

Their customer service is absent. Their contractors undependable. Total waste of money. A/C went out in August. Submitted service request online. Credit card immediately charged (only thing they do quickly) and was notified of a contractor to contact to make the repair. Got an appointment for 3 days later. They came out, identified a short in a wire, jiggled it to get the A/C working and called it a day. Later that day, A/C is out again and AHS contracts the same company to come back out. Who then states that there is a wiring problem and would have to submit auth. for work which they did, called contractor then which stated that AHS will not cover so I have to come out of pocket $1800, however no one has contacted me from AHS to relate this information. After numerous calls I finally got an appt. schedule for an electrician but now the HVAC company is refusing to come back out unless I have $1800.

American Home Shield hasn’t done anything with the claim I made a little over a month ago. The contractor came initially and it took over three weeks to order the parts. They were supposed to come to my house Tuesday of last week, but I had a death in the family, so I left. They did not call me. I’ve dealt with AHS three times and it was pretty fast but it is my first time with the company fixing my refrigerator. I need to get in touch with them so we can reschedule.

Our air conditioner unit wasn’t cooling the house. I submitted an online claim to AHS and their process was easy. My husband interacted with the techs and he was happy with everything. What they did the first time didn't work so they had to order a part and came back to put it in. So far, everything was handled the way that it was supposed to be.

Our AC unit's thermostat decided to just randomly shut off on us once in a while and we didn’t know what was up with that. AHS sent a contractor out and they showed us what caused the problem, so in the future we would know how to avoid it. They were really great. But when our water heater broke and stopped working completely, the guy that originally came out didn't seem very knowledgeable. He came out and didn’t really look at anything. He just said that it was not working and needed to be replaced. We also had to make numerous calls to the plumbing company because there were parts within AHS that were not covered like re-piping. But we also knew that the piping that up there was fairly new and didn’t need to be replaced.

My first claim submitted to claim to American Home Shield was for my leaking kitchen sink. I went online and they have specific categories for each thing and there was a dropdown for the categories to choose through. I picked the one that I thought was best and when the company called me, I confirmed that was what it was. They didn’t say that it was the wrong category so I thought it was fine. They were sending out K & K Heating and Plumbing out and they notified me that someone’s gonna reach out. I reached out to the contractor ‘cause I didn’t hear from them and there were some scheduling issues. But other than that, they came out and did the work.

I usually go online and fill out a claim and/or call American Home Shield directly and tell them. My most recent claim was for a sump pump that needed to be replaced and TMD Plumbing came out and installed it very quickly. They were in and out in less than 10 minutes. Then, a month later it seized up. They came back out and didn’t charge me at all for because it was part of the same reason. TMD needs to do a job better the first time and understand that. Other than that, it was fine.

I absolutely love Home Shield. I had First American for years and they were awful, and then one of the workers recommended American Home Shield and they've been amazing. I filed a claim on an air conditioner last week and their contractor got out on the same day and fixed it. With First American, sometimes it took two weeks. So, I've been extremely happy with AHS. I have two properties and had a couple of claims over the years for both properties, and they've always been timely. I had been calling AHS for my claims, but now I do it online, and it's easier and really fast. Their contractors are very professional as well. Everything's been great since they had my appliances repaired.

The freezer part of our refrigerator was freezing but the bottom portion was not cooling at all. We called American Home Shield since it was the first time we were doing a claim and I wanted to talk to somebody before I submit a claim online. The technician came and my wife was there. She said she had a great experience. The tech was very professional and he explained to her. He moved the refrigerator out and took his time, as far as what was wrong with it, and also showed all of the panels that he had to take off. He fixed the refrigerator and now it’s working fine. It was a great interaction and there were no problems at all. Also, I’ve already recommended American Home Shield.

The air conditioning in the house was just constant and we could hear the air running but it was warm air coming in. I called American Home Shield and the reps were very good. It took three days to get a contractor out and I have no complaints. We had two different contractors and one tried to fix it, but within two days it was back to where it was. When we called back, they were unable to come for another week so I called again, and they sent somebody else who had a totally different opinion of what was wrong. It is now fixed and it has been fine since. Everything’s a trade-off with AHS. It is great to know that if your air conditioner, water heater, stove, etc. cannot be repaired, it can ultimately be replaced. However, it’s a long process and sometimes, you have to go through a lot of hoops in order to get a total replacement.

My dryer was making some crazy noise the moment I turn it on. It was like there was a monster inside. It was so loud I didn't want to even turn it on and one would think the whole machine was gonna break so we weren't using it at all. I smelled smoke too. I have a log-in for American Home Shield and I submitted a claim online. I was notified that they would have somebody contact me. Their dispatch place called me very quickly and asked me about the problem. I told them what was going on and they asked what my schedule looked like in the next few days. I told them that I just had a baby and I’m home every day.

I recommend American Home Shield to several of my friends. They have saved us a lot of money and we’ve been happy with them so far. We had a plumbing problem at one end of our house and we got it cleared. We went out of town and when we came back, the other side of the house has got a sump pump issue. So, I called to submit a claim twice within that week. Usually, I go online to submit a request for service ‘cause each time, it’s hard to get a person on the phone. Then I usually get an email from American Home Shield within 20 minutes saying that my request has been submitted. Still, I wish it would be a lot easier to get a person on the phone to speak to.

The AHS site is very user-friendly. When I submitted an online claim for a valve on my swimming pool, the service called me 30 minutes later and they came out that afternoon. They got the approval the next day and the following morning, they came out and replaced the valve. The contractor is excellent and everything is working fine now. Before this recent claim, AHS also took care of my air conditioner in the same manner. It was very quick, easy and taken care of.

My toilet was not working. I submitted a claim with American Home Shield online and that process was easy. The time it took to get a contractor dispatched to my home was reasonable, but it would have been nice if it was a little faster. Nevertheless, the interactions that I've had with the contractor that was sent out were really good and so far the toilet has been working well since the repair.

I like American Home Shield and other than the fact that they should have a little bit faster service, I have no problem with them. The companies that they send out however, a lot of them aren’t very knowledgeable on the stove that I work on right now. We have a glass top stove that the burners sporadically would come on and come off and wouldn’t work at all. So we called AHS and made the claim, and they sent one company out. However, the first company that came out couldn’t fix it. They told AHS what the problem was and that they can’t resolve it. AHS wanted a second opinion on what was wrong with it, so they contacted another company to come out, and they’re still working on it.

I had an issue with my plumbing and it sounded like there was air in the lines at first. In addition, the water from the kitchen sink faucet would not come out. I submitted a claim to American Home Shield online through an app on my phone. The contractor who came thereafter seemed to be knowledgeable. They were clean and very polite. They fixed the problem and their work quality is good. I’m satisfied with American Home Shield. They were quick in coming out and taking care of it, and it didn't cost me a lot of money out of pocket. I recommend their warranty.

My AC went down at 3 o'clock in the morning and I love the fact that I was able to call American Home Shield at that time, report the issue, and make sure that the next day, I got the acknowledgement from AHS that my issue had been reported and the vendor had already been assigned. All that was very easy. The only issue was hearing back from the vendor. AHS has given me the phone number to contact but when I did, all I got was a voicemail for two days. I had to call several times just to make sure that we were gonna have an appointment on a certain day. I was gonna be out of town, so we had to coordinate and I was really trying to reach him.

I had a Sears Warranty before and I waited weeks and weeks to have my refrigerator repaired. Meanwhile, American Home Shield was much more efficient in being able to get technicians to me. My washer wasn't draining. I submitted a claim over the phone and the reps I spoke with were very positive and helpful. They also wanted to know if I wanted to take the $75 service fee out then or after the service. I didn’t wait 24 hours to have my washer fixed. The technician pulled everything out, changed everything, and then explained what he was doing and what has happened, and then he drained all the water out. He was super friendly and on time. Since my washer has been fixed, it’s been working beautifully.

There was an immediate response from American Home Shield when I submitted a claim online for our ice maker that quit making ice. The customer service was very good. The tech who came out was very nice and courteous, and he found the problem right away. He came back with the part the next day and fixed the unit. We've already had ice since the repair. Also, we had a plumbing claim with AHS when we first started our contract. The guy who came for that claim was very pleasant and nice too. He fixed the unit right away. So far, we're satisfied with American Home Shield and we're gonna be extending for the following year. I also recommend getting their policy.

The water heater in a vacant house is never turned on and I never experience a water heater with gas and I smell gas. I called the energy company and they advised to call a professional plumber. I just called American Home Shield and their rep assisted me with what would help instead of me in need of help. Then I got a response from a plumber in less than 24 hours. They came over and tested it and found out that nothing was broken, told me what to expect, and asked if I needed anything. AHS has been overall helpful and they do it quickly too.

The American Home Shield coverage that we have worked out this time that we used them. We had some electrical problems, for which we submitted a claim online. My son dealt with the contractors and everything got taken care of. We appreciate it and I hope they'd work out as well the next time.

I called American Home Shield to submit a claim for a leak in the kitchen and the rep was very easy to talk to. It was also very easy to get the scheduling done. The contractor who came out for this was very professional. I’ve had American Home Shield on my property for four years and I have several contracts with them. I also have one here in Denver and they sent a contractor out to look at my air conditioner. He wanted it to be that I needed Freon, but my system did not need that. He didn’t want to do anything else for me after that and he left. I called American Home Shield back and told them about it. I was not happy about it because American Home Shield told me that they would send somebody else out to diagnose the problem. If they came up with the same thing that that particular contractor came up, I would have to pay the service charge once again.

We have to pay $75 for American Home Shield to send someone to come out here. But every time that we’ve had anyone come out here, they’ve never fixed anything. They said that American Home Shield would be back in touch and somebody else would come out and fix it. But that never happened. When A-Total Plumbing came out, they didn’t do anything for our well. They just said that they needed an actual well company to come out. American Home Shield sent another company and there was something out that the technician had to change.

The dryer was not drying so I called American Home Shield. The contractor they assigned came and he said that he was going to change the thermostat and one of the switches but he never came back. American Home Shield and I contacted him and we couldn't get a hold of him. So, they assigned another contractor. It was a whole week wasted there.

The fridge part in my refrigerator stopped cooling, so everything was getting warm in the fridge. I submitted the claim online and once everything was submitted, the first available opening was quite outweighed out, so I called American Home Shield to see if it can get bumped up. The reps were very helpful and they informed me that it was through Sears, so I ended up calling Sears. I tried to see if there was anything they can get out earlier, which they were able to. They had somebody from Sears come out and look at the fridge. However, I was disappointed because they came and looked for the fridge. It was just my wife that was home. They did the repairs and said that they no longer made the part and that we would have to get a new fridge out of it. And then, randomly on a Sunday, we had a part show up at our house, but we never heard anything from Sears on when they were gonna come back.

When I filed a claim for an attic fan to American Home Shield, I went online. The rep who worked with me was very helpful. I wasn't around when the contractor initially set up an appointment so they called and left a message on the answering machine. I got back with the person through cell phone and I was told that they were coming. They set up an appointment then they came out. When they ordered the part, it came in, they installed it and they were gone. It was quick and they did a good job.

WE have had AHS for years and have had a few minor repairs done. We had a problem with our hot water tank 7 months ago and they sent out a repair outfit from about an hour away. (No one local?) The "kid" replaced the elements and one of the thermostats and said the other one never goes out. (I think because he didn't have one.) The unit worked for a while before the water began overheating (scalding hot!) I called and requested that this be repaired over a week ago. AHS now says they can't find anyone to do this service. (I've been trying to get them for days, but keep getting put on hold and eventually cut off). After finally reaching someone, they sent me an e-mail that said I can find someone to fix it myself.

Our AC problem started June 11. AHS sent vendor 4x to replace Freon. On the 4th time, the same vendor who went there the 3rd time on Aug 24, supposedly fixed it. However that vendor charged us $453 for Freon and wanted to be paid upfront for their failure to fix. The first 2x visit, we would pay $200+ per visit for Freon, no diagnostics and they didn't even attempt to fix it. The 3rd time, AHS picked up the tab after complaining. This ordeal has been very time consuming. The contractors AHS chooses are subpar and shady. At this point, we have bought our tenants a portable AC, reduced their rent for all the inconvenience and discomfort. We would have been better off putting money aside to insure our own appliances, choose our own contractors and handle own repairs than relying on AHS.

My A/C stopped working, so I called AHS. They don't have any contractors in Ohio, so they have you call someone on your own. They have a list of stipulations, but will only give that info over the phone (nothing on paper or email). Well you must pay the company's service fee, (AHS also takes a service fee) and send in the info. My AC stopped working end of June. Here it is end of August, and have not heard a peep from AHS, but I am out the two service fees and monthly payments from AHS. Not sure if I'm hot over lack of concern from AHS or if it is the fact my AC has yet to be fixed. You better off fixing it on your own.

This company has got to be a scam. My air conditioner went out on August 13th. They sent a contractor who was incompetent and had no idea what he was doing and blatantly admitted he couldn't fix it then flat out made up a story about it being a pre-existing condition. He had no proof or any reason whatsoever to think that. It took another week for AHS to find another technician who claimed he was capable of servicing our unit. He arrived on the 19th and also claimed he needed a second opinion and sent someone else to come the next day (Monday). It is determined my compressor is shot. Need to order a new one and the technician said his experience is that it can take 3-4 weeks to get the part ordered.

I purchased a new home and my real estate agent recommended American Home Shield. Gave me a copy of the contract, which I paid in full at the time. I had 2 emergency issues come up. 1. Sewer started backing up into the house, sewer water coming out on the floor. I was proactive and immediately called a plumber. My 79 year old Mom is living there. The plumber found massive tree roots blocking the sewer line. They replaced the sewer line and added a clean out. I paid the bill. 2. The electricity went out in the hottest month of the year, again with my 79 year old Mom living there, so no electricity, no A/C in 100+ degree heat. So again, I was proactive, called the electrician who came right out and fixed the issue... Main breaker to the house was arching and went out. Again I paid in full.

Requested central air conditioning repair on July 12th. By the 17th, a technician finally came out, said he fixed it, broke again the next day. When I contacted American Home Shield, I continually got the runaround - for nearly 7 weeks. I finally had to call and demand that they send me a check for the value, which they agreed to finally do only to have their "computer system" not work, and they are now saying that I have to waste more of my valuable time calling them back later in order to get the money. I will never use this company again and will tell everyone I know to stay away. Two months without an air conditioner and zero explanation for the hold up from this company with some of the most incompetent customer service people I have had to deal with in my life.

We have had coverage through American Home Shield for 2 months now. During that time, we have called 15 times to get our air conditioning fixed. They have done everything to make us jump through hoops and nothing has actually been fixed. First, multiple phone calls produced a totally inept a/c guy who said maybe it was the electric. Then, multiple phone calls produced a nice electrician who said, no it's not the electric, it's the A/C. Now, after multiple phone calls, everyone in customer service saying we'd get a phone call back within the day, NOTHING. We have two young children and no A/C during 90/100 degree weather. Today we demanded to be cut a check for the amount they would cover so we can pursue this independently, and all of a sudden the computer system is down and we have to call back again. This is absolutely unbelievable and we are livid.

Not sure what has happened - the Customer Service for AHS doesn't know what happened - however, they charged my account 4x in August for the monthly fee. Amazingly, they can't give me an immediate refund/credit for MY OWN MONEY for about 3-5 business days. Imagine almost $200 taken from you but they can't seem to reimburse you immediately... smh. Plus they came out to service my dishwasher and my fridge --- still having same issue with DW and the "fix" for the freezer did not work! I had called back to report it and no one came out then after 2 weeks when I called back - they sent an email that they had attempted to contact/call me. I had no missed calls cell or work numbers...

Our garage door was broken. A part was broken. I went online and scheduled someone to come out to fix it. That’s the only good thing. Super easy to schedule an appointment. The guy said the “part” that was broken isn’t covered. Only specific parts. So it’s cost me $100 for a two minute conversation. Part to fix was $200. The local guy down the street was $240 total. I never would have called AHS if I knew only certain parts are covered on items.

Aug 6th 2018, we reported electricity issue in our exercise room which is one of 6 rooms in the house. All rooms had electricity except that particular room. I called AHS to find out if electrical issue is covered by my contract and the rep confirmed so they scheduled technician to come to the house. The tech from City first Electric came to the house at 08/10/2018 and told my husband that the issue is compressed wire (whatever that means??) inside the wall which is a major job so it is not covered by contract. He said that he can do the job for $900.00 paid direct to him and it would take few hours. We did not agree with his assessment since it did not make sense to us. We had not done any recent work to the house and there has not been rain or leak that would cause any short in wiring.

I called because I noticed water just pouring out of my shut off valve to my sprinkler line. Paid $75 plumbing tech arrives calls American Home Shield. They say they do not cover sprinklers and denied my repair. I the tech then called me to advise me very confused because it was not a sprinkler that was leaking it was the valve. I then pulled my contract and read it stated they do not cover fire sprinklers which I don’t have fire sprinklers. Number one I have irrigation sprinklers and that was not what was leaking. It states in the contract they cover gate valves which is pretty similar to a shut off valve. So I called the representative told me again they don’t cover sprinklers. I said its not a fire sprinkler which is located in commercial buildings it’s a shut off valve to my irrigation sprinklers.

I've been with American Home Shield for four years and when I submit a claim, I call them. The people at AHS are usually prompt. Also, the people they hire to do the work are good and have done very well. They come to service certain things and make sure that it's okay. And if something happens and it doesn't work, they'll come back and fix it. AHS always does what I think they should do. The only problem I have with them is that their price keeps going up every year, so I keep paying more and more. But everything goes up, so they have to raise their price as well. So far, the experience with AHS has been good and I would recommend them to others.

When our air conditioner wasn't working, I submitted a claim with American Home Shield online and their site was good. The contractors came out less than a day later and they did great. They spotted the problem right off and fixed it on the same day. So far, the air conditioner is working good. I was pleasantly surprised that it was resolved so quickly and I told my friends who had some issues with other home protection plans about the great experience I had with AHS.

I filed a claim over the phone to American Home Shield for the dishwasher door and also for a thing that was happening on the bathtub. The experience has been very positive. Also, the techs who came out have been very courteous and attentive to details of the matters that they were supposed to address. They have been good at responding as well. Once I called, they called back the same day to schedule an appointment. However, they have to come back because the other knob is still doing something crazy, but that is fine. It is just another little snafu that just needs to be addressed. I would recommend American Home Shield.

The kitchen sink was not draining. I did my claim with American Home Shield online. If the hold time wasn’t so long, I'd prefer doing my claims over the phone but the online search works out better for speedily sake. The contractor, Clinton, is absolutely amazing. He is one of the better craftsman that I ever ran into in quite some time. He is friendly, professional and knows his stuff. He’s been out a few times now and he is always considerate when he comes to the house. We haven’t had any issue since the repair. It was done to my satisfaction. I refer American Home Shield all the time.

Our air conditioner wasn't cooling so I filed a claim with American Home Shield and the process was good. I heard back from them within a 24-hour period. American Home Shield sent me an email giving me the contractor's name and number. Then the contractor actually contacted me. The contractor was excellent. I had an issue before and they sent them out and they've been really good.

When my toilet continually flushed over and over, I submitted a claim online with American Home Shield and it was easy. But the first vendor that they gave me gave me the runaround. They told me they would come on Wednesday and I postponed an appointment so I would be home. They called and said they would come on Monday, but they didn't. Then they said that they got me confused with somebody, and they were coming on Wednesday. They called and said they were on their way but they never came. I then asked for another vendor and they came right away. They have been here before and they worked for American Home Shield. Since the repair, the toilet has been working fine.

The AC was not working. It was on 80 centigrade for a few days. I submitted a claim over the phone and online but I prefer doing it on the phone because it’s a one-to-one interaction with the customer service. I always got good customer service. Then, the tech who came out was amazing. He figured out what was wrong and got things done within 30 minutes. I was happy with his service on that day. I’m impressed and I’m very happy with American Home Shield's services.

Our microwave needed to be repaired. We called American Home Shield to submit a claim. We set up an appointment with the tech and we waited at home. He showed up on time, went in, and fixed what he needed to fix. He was good and responsible, and he was gone in about 30 minutes. Right now, the microwave is working fine and we can already use it. We’ve been dealing with American Home Shield now for about five years already. We like the way that they got everything set up on the website. Also, their customers usually get happy with the vendors because they select vendors that are close to the area. We used to have another company, but every time that we needed to select vendors, they come from Birmingham which is an hour away. So, we switched to AHS. We will recommend it.

American Home Shield does a great job. I pay them, they do what they gotta do, and I have no issues with it. I called them for some electrical issues I had and the claims rep did a wonderful job. I made the date with Turner Electrical and I really enjoyed the technician who came out. He was very knowledgeable, did a great job, and took care of everything.

American Home Shield was very responsive when I filed a claim online for our air conditioner that wasn't working. They referred us to somebody right away. Unfortunately, the contractor wasn't so good. They had to come back a few times and it took two weeks to get the issue resolved. It was rough because we sleep in that room with two small children, one of which is a baby. We had to resituate our sleeping arrangements and move to another room. But American Home Shield was great and they did a great job. They’re easy to work with.

Every time that I use American Home Shield, they're good. I submitted a claim for my air condition that I was having problems with. I did it online which is simpler to do and more convenient. The process is self-explanatory and then someone reached out to me to confirm. The contractors were very nice and they did a good job. However, the AC has a pre-existing issue so it was not covered and I had to have it fixed out of pocket. Still, whenever I call American Home Shield regarding a claim, they are very helpful.

We had an electrical issue with the garage door. The light started flashing and the opener wasn’t working. We put in a claim with American Home Shield and they sent someone out. The individual said that it was due to a bad spot on the circuit board, and that must have been caused by a power surge, and so AHS wouldn’t cover it.

I called American Home Shield to submit a claim for the repair of our leaky pipe and the contractor came out the next day. The plumber called me before he got there. I told him where the leak was and he took care of it, and everything has been operating great since the repair. I had been told that there was a $75 service fee, but I didn’t have that fee at the time, and instead I was told that I would be billed for it. One thing, though, is that their website is not set up so I can schedule a payment. It only allows me to make an immediate payment and that makes it harder for me. I want to be able to post-date my payment but I can’t do that. If I can schedule my payment, then it can come out automatically from my account. Other than that, my experience with AHS was excellent at first.

American Home Shield is a good company. When our air stayed heated, I filed a claim with them for our air conditioning. The contractor that they sent out did a good job when he was out here. He was able to fix the problem in one visit and everything has been good since the repair.

They pick service companies nobody else has dealings with, because they are rude and don't know their business. They will rip you off in a skinny minute, and AHS will stand behind them even if you have proof.

DO NOT EVER USE THIS COMPANY. They will give you the runaround for DAYS and each time you speak to them they claim they are going to "fix the situation". If by "fixing the situation" they mean continuing to ignore you and not do their job, then they sure do one hell of a job doing such! Save the apologies, they do not matter, and actually do what you are paid to do.

Service came quick but the coolant cost $90 per pound. AHS only covers $10. Why would AHS not cover my product? This is the purpose of the insurance. We had something go wrong, why wouldn't it be covered? This service call is going to cost far more than it should have. Be prepared to pay for your contract and then have many expenses on top of that. When they say they cover items you better read the fine print because they pay a minimal coverage.

Had drain stoppage. AND contractor demanded $375.00 upfront before they would look at problem. Also said we needed to add a new clean out before they would continue. I refused and called AHS that day and was told that the problem was between us and the plumbing co. I then contacted another plumbing Company. They did not require any additional cleanout installed. AND their contractor are working a scam.

We have been without our air conditioner since June 26th. This was the hottest summer on record here. Over 100+ for most of July. Crystal Air was dispatched by AHS. They came quick... but then that was it. They said they ordered parts then days, weeks go by. I called for updates with no help. They then said I didn’t approve the cost that were not covered... not once did they call me. Because of all the delays I asked for cash -in -Lieu... that took 2 weeks. Their quote was 4500.00 than the actual cost of the materials. This was the quote that Crystal Air told them... so 2 weeks ago I called and said, "Please have them repair my air..." Still no calls back from Crystal Air! 2 months to repair an air conditioner!

After closing, AHS they said no coverage as payment hadn't been received payment. AHS finally activated coverage but no contract end date extension. Service denied within 52 weeks of home closing. :(

I don’t usually do this, but this company has left me no other recourse. DO NOT use American Home Shield home warranty company. If you need to have a home warranty, find another company. They refused to cover an issue on our house multiple times, sent out a contractor who put his foot through my ceiling and never repaired the hole he made, never called me back to explain the reason why they weren’t covering the issue, made me call multiple times and sit on the phone for hours. Their customer service, while nice, are not trying to help the customer and fight for us, they are there to just send you on a wild goose chase. And, then to cancel my plan, they made me sit on the phone on hold for another half an hour and then charged me an additional administrative fee to cancel my account with them.

This service is a complete waste of money. They will send out a technician who will not even test your appliance but will take photos and come to a determination that he would have had to be present at the time of failure to know. They basically steal money from you for the service fee to pay an individual that works in their best interest, and will make up information to support their interest, and there is no way to remedy the situation without paying them again to come out with a different technician. I feel completely scammed and I encourage any home buyers or sellers to look elsewhere. This IS TOO GOOD TO BE TRUE.

Contacted AHS to repair our a/c. We live in Texas and our home was reaching temperatures in the mid 90s. Said we would hear from the a/c company within 24 hours, never heard from them. Called AHS for follow up and nothing was resolved. Asked to speak with supervisor and was hung up by customer service rep twice. Three days later a/c still broken and contacted the repair company directly. They informed us that they were going to call but AHS had sent them two cancellations, that's why they never contacted us. Still have not heard back from AHS regarding this matter and have been unable to speak to a higher authority to resolve this issue. Do not use this company. They don't care if you and your family are suffering in the heat. To make matters worse my wife is sick and we have a special needs dog. We ended up having to pay $700 out of pocket for an a/c company to fix at least one of our units.

I used American Home Shield like an insurance policy so if something would go wrong, I could get it fixed. And it worked for me. When my air conditioner wasn't cooling, I submitted a claim over the phone and it was easy to do. The company then contacted me quickly and got here reasonably fast. They diagnosed the issue and sent someone else out to fix it. It took 72 hours to get the unit repaired and the contractors who came to my house were good. My unit has been working well since.

My husband submitted a claim with American Home Shield for our water heater that was broken. It wasn't long when they sent out the techs. I wasn't present when they looked at the water heater, so it made me feel a little uncomfortable. I let them in in the garage and then I went back into the house. And then when I came back out, they had already written everything up. Still, we were satisfied with what they did when they were finished. They also cleaned up after themselves. The water heater is working now.