American Home Shield Reviews

When a bunch of plugs had stopped working and I filed a claim, I was told to expect the contractor within 24 hours. Their website was very user-friendly. The guy that came out was very professional and on time. Moreover, he knew what he was doing and fixed the problem. Now, the plugs are plugged in and providing electricity. My home is around seven years old and not for too long now, we’re gonna start to have things going south on it and AHS is good protection.

I was with Home Shield for a lot of years, and then we got moved around my job, and I was renting so I didn’t need them for a couple of years. But I’m back. I’ve been with them since late summer last year. They have an online portal you go to. You just log in on the portal and again, within 24 hours, they’re very responsive. I normally get almost next day service and it’s normally in and out. The contractors do a pretty good job in my experience. A Affordable reached out immediately. They contacted me by phone, set up a date and time which was the very next day. And then they had a scheduling change so they moved me up on the schedule. They came out and the guy was here not even an hour. He was very professional.

I've had American Home Shield for about 12 years now because I've had it on my rental property in Georgia and another home in North Carolina. Now when I initially bought this home, there was a home warranty that came with it and the owners paid for that. I tried to use them to file a claim initially and I could not get through and I just ran back to American Home Shield and got the warranty myself. The turnaround time for a technician is awesome, so I've never had any issues. As soon as I called the work order in, either a technician comes out that day or the following day.

The tech sent by Mr. Service, AHS's contractor, knew what he was doing. Our problem was the same issue that we've had before with our refrigerator. The tech did what he could do and now, we'll see how long the fix lasts. AHS has been awesome with us in the four years we've been dealing with them. We had an issue one time with our dishwasher and they sent someone out. They sent the same guy out a second time and my husband had to call AHS and say that we needed a different company because that guy wouldn't do anything. He would just come and look. It ended up being an easy fix done by a company which knew what they were doing. AHS works with us.

I took out American Home Shield in the year of 2016 and in fact, my next door neighbor once told me about them. I asked if she was sure then she told me how she did it. I haven’t had to use the warranty but twice. Once for my hot water tank and then for the air conditioning service. I have two air conditioners, one up and one down. With the air conditioning service (the second time I’ve had to use them), the guy just came in, went up and looked at the vents in the ceiling. He opened the vent and said that the filter in that had stuck up. He pulled it out and said if I had another filter, he'd put it in for me. If you have two units, it would be two up there and it would be checked also. I thought he was gonna pull the thing down, but that wasn’t done.

We had a dishwasher and a refrigerator that were broken and GE came out quickly. It took five visits to get the dishwasher to work. They replaced the parts three different times and it's finally working. For our refrigerator, we’re getting a replacement because they couldn’t get the parts that were needed. We got a coupon to get a new refrigerator. I’ve had American Home Shield for 30 years and we love it.

I called American Home Shield and the rep was good. Ace Plumbing was out quick and the guy fixed the water leak in our bathroom the same day.

The AC unit leaked all the Freon out, and American Home Shield paid for $10 per pound, but it was $45 a pound. So it ended up costing us almost $1,000 to get this fixed, but the service was good. I like American Home Shield. I'm happy with them. They sent someone out pretty fast. We got them the next day. The tech called and set up the appointment with me. I also like that Acquilla Air was great. It's twice now we've used them and they're good people.

There was an issue with the oven range hood. The fan motor or something was wrong with it, and there were some hinges that were not working on the door. I then made a phone call to submit my claim to American Home Shield and spoke to somebody. What typically happens is I call to file a claim and they send me a follow-up email immediately with who the person is going to be. Then that person reaches out within a day or two. Hazelett Appliance Service was the best contractor they have ever sent out. It was finally completed about a week ago because they had to order something that kept getting damaged in the shipping. But, as of now, everything is great. This home warranty company came with the house and I've been with them for three years already.

I’ve been dealing with AHS for many years for a lot of different properties. Being able to get on their site has gotten much better. And being able to pay online is definitely a big improvement for the service fee. West End Mechanical is one of their better vendors. They had to replace my AC unit's thermostat and that was fine. However, AHS has a couple of vendors that we are not really happy with. Also, it would be nice if there was better coverage as far as HVAC systems and if there was more disclosure. We had to have a water heater replaced and the out-of-pocket was over $700.

The air conditioner wasn’t working. The fan outside wasn’t cooling off and warm air was coming out. I called American Home Shield but nobody was on the phone so they gave me a ticket. World Class AC was supposed to go then I had to call. They gave me an appointment to get to my residence and fix the AC. I was supposed to be at home.

The refrigerator was starting to lose its cooling power so I submitted a claim to AHS through their website. It was fine. I’ve dealt with other home warranties but the list of vendors they used was terrible. AHS seems to have, so far, on appliances, a pretty good vendor here in the area. Plus, AHS offered a pretty good entry-level dollar amount. It was cheaper than the one I was using and I was really not happy with that company.

We’ve had AHS several times in the past in our other houses. When we purchased our house, we got them again and we've been with them for about six months now. We picked them because we felt that they did a good job for us the last time. There was also one time when we had a claim with our air conditioner. We had a problem with the contractor that we were assigned to first. They were saying some things that I didn’t feel were proper. The guy in charge of air conditioners came in and took care of it. He said, “Nope, you’re right. That’s not what was wrong.” He brought a contractor that he was familiar with and they took care of the problem. It was resolved. On a recent claim, we had an issue with the AC and we filed a claim for it. AHS sent us A-US Air Conditioning of Texas. The AC seemed to have been repaired properly and it’s functioning properly now. We recommended AHS before and we will continue to do so.

For our home protection, we stayed with American Home Shield since 2011. For over a month, my furnace was igniting then exploding. It happened back on February 15th and we had three explosions. I called AHS and in about a week, someone was expected to come. But the vendor they sent out couldn’t find anything wrong. They sent someone else out then another and finally, we got taken care of. Apparently, there were three parts that needed to be replaced and they replaced them. I was dissatisfied with three visits but in the end, I was satisfied. They did a good job.

Every time I have problems, I call American Home Shield. Every time I call, they answer right away. They give me the technician and they come and fix the problem. Everything is perfect. I filed a claim when my fridge wasn’t getting cold. It was the switch. A gentleman fixed it right away after he got the parts. He did very well so I’m very satisfied.

Everything was fine when we got the locks rekeyed. The vendor was very polite, did a great job and I didn’t have any issues. He was great. He was a super nice guy. I enjoyed talking to him. He was informative too, he explained exactly what he was doing. And it was also pretty safe given everything happening right now. So, it was good. I submitted that claim online to AHS, which was okay. It was a little confusing that there were some issues with trying to associate my contract with the account, but it worked out okay.

I did the claim online and it was super easy. Then the customer service rep sent me an email with three options, which was introduced previously with phone a call, saying it was coming. So it was a nice, professional, personal experience. The claim was for a microwave that wasn’t working. The technician came out a little early and did a nice job evaluating and then he processed a replacement request since it was too expensive to fix. I’m gonna be submitting an invoice and then get reimbursed. But up to this point, my experience has been very good.

Altus Air was able to get out to us the next day and they had the parts that they needed. They got the issue solved right away. They were awesome. We had to pay $75 but without AHS, it would have cost us about $400 out-of-pocket. Our home's previous owner bought it as part of the deal and we'd probably keep doing it.

My son has Home Shield. He told me that we should get it and he signed us up. We had a claim and Quality Services came out. They were great. The tech looked at the fridge and it didn't take him no time at all. He was in and out. The other guy came and he knew exactly what to do too. He just took everything aloose and fixed it in no time. He was up and gone.

I like American Home Shield. I placed a request for my garbage disposal and it was easy to do. Two days later, they sent someone out and it was quick. The contractor replaced my garbage disposal and he was very professional. It's still working now.

Omega Force Appliance Repair came out for a problem with a plug. Everything went good. The tech was very courteous and had great professionalism. It was a prompt appointment and they were able to come out the next day. American Home Shield made it pretty easy to do it.

I was having issues with the garage door. I filed a claim online and in less than 24 hours, I had a contractor scheduled. Dodge Overhead Door came out and they were great. They serviced it. I wasn’t even home when the tech came. The door was unlocked and he called me and I just told him to text me and that I trust him. By the time we came home, the garage door was up and running.

So far – the freezer compartment, the refrigerator itself and the icemaker – everything is working okay. I had Cooper Appliances and everything came out fine as far as they thought it was the evaporator coil. When the technician was finishing up and they did their test on it, the compressor had a problem. So they replaced the compressor. He finished a week ago yesterday and then he had to come back because there was a problem closing the freezer door on the bottom. He came back, figured out what the problem was and fixed that in a very short period of time then that was it. The service was excellent.

My washing machine was leaking and American Home Shield was prompt. I went online, listed the fault and in about 30 minutes, I received an email with a service provider. Then the contractor came out and called me. We were able to work to get the fix done and no parts were needed. Everything happened quickly and AHS worked as advertised. I was very pleased with it. I just signed up a couple of months ago so that was my first actual transaction. After the house purchase, I researched and looked at different companies. I decided to go with American Home Shield. Their deductible is a little higher than some, but they cover more. So, I was willing to pay a little bit more.

Everything has been doing good with Home Shield. We like the convenience and I never had any issues with them. They sent BestTex Plumbing who needed to replace the water heater. They ordered the water heater on a Tuesday and they came out Thursday. It took not even a day and they did a good job.

Plumbers Inc. came out for American Home Shield for our recent plumbing issue. Everything went great. The guy from there came on time, finished the job really well and was very professional. I was very satisfied with their timeframe. In the almost six years I've had AHS, I've called them three times and every time, I get great service.

Everything went fine with the claim where Total Air Care came out for. The guy was very professional and knowledgeable, and he fixed the air conditioner in an hour. We were very satisfied. Overall, everything has been good with American Home Shield.

I've had American Home Shield for several years and it hasn't paid off yet. I keep thinking maybe I won't have them, but then I've got some appliances that are getting old, so I decided to keep it. When my dryer ran but it wasn't drying, I was really happy that they sent Sears out. They sent them within two days and it was done. The hose that takes all the lint out had come off, so all this lint was inside of a hole in my dryer. The guy was very good. He explained what happened, and he cleaned that up. I was pleased.

The past few times I called AHS, I've gotten someone who doesn't have too thick on an accent so I didn't have issues with understanding. In the past though, we called them and the person receiving was from out of the country and their accent is too thick. I couldn't understand what they were saying. Despite this issue, AHS's contractor went above and beyond with repairing our AC. Their electrician was very professional as well. Even though there wasn’t really anything wrong with the electrical, he made sure there was nothing else involved.

We had a dryer that was squeaking and eating clothes. The tech from Professional Appliance came out and checked it, found the issue, ordered a part, was back a week later, got it fixed. He did amazing work. I was very happy with the service. American Home Shield for small stuff is fantastic. I would like to see them offer a premium package for more detailed times.

Our AC wasn’t working once it started getting hot. We called American Home Shield and they sent Blizzard Air. Their guy couldn’t really tell if it was working. He put in about 10 pounds of Freon and then came back on the following Tuesday to check it and sealed up some of the issues on the line. The AC unit is probably 20 feet from the house, so there’s a really long line in between the house and the AC. He knew how much they would get reimbursed and that they did charge more. And so, the second day, when he put in a little more Freon, he said, “It’s fine. We’ll cover it. No problem.” He didn’t even charge for it. The weather’s been pretty moody but on the days when it’s hot, the AC seems to be working fine. So far, so good.

My central gas furnace would not heat. I went online to submit a claim with AHS then a gentleman from Southeastern Property Services came out. He found the problem and fixed it in just a few minutes. He did an excellent job and had me back up and running in no time. He was also very friendly and very nice. And since the repair, the furnace has been doing good. Yesterday, I put in another claim for a slow drain. AHS assigned a contractor, Glover Plumbing, and said I'd hear from them within 24 hours, but I haven't.

I called a claim in on a Sunday afternoon and I had gotten an email that AAction Air had been assigned to it. I also called AAction on their phone to let them know to expect an assignment. They were at my house at about 11 o’clock the next day. My air conditioning wasn’t cooling and the house kept getting hotter and hotter. They replaced the capacitor outside and it immediately began to cool. I had used Home Choice before and I did not like them. Their service was terrible. With American Home Shield, there's a local representative that I can call and buzz at if I didn't get what I felt should’ve been done.

I live on the first floor of an apartment building and I noticed that the toilet was dripping water into the garage one floor below. I went online, went through a few dropdown forms, and said that there was a leak issue with a toilet. I got assigned Aaron Plumbing, paid the $75 fee, and a few hours later, I got a call from the plumbing company and scheduled. I was very happy with it. I had worked with them once before through American Home Shield and it was a lot more difficult. I didn't know if they changed their processes, but it was very easy to work with them this time.

I bought the AHS coverage after my air conditioner went out. I had to pay for $8,000. I had a dishwasher that wasn’t working and that was my first claim. There were flashing lights. I put the claim in and within hours, they had somebody already assigned to it. The tech from Alpha Appliances came in the next day, saw what the problem was, and diagnosed it immediately that it was a touchpad. The guy knew what to do and his diagnosis was correct. He had to order another part. It was Friday and the part came Tuesday. He came back when that came in, he put it in, and everything’s good. The tech was totally professional and very attentive. The diagnostic process was very thorough, too. Everything happened earlier than I expected. I can’t complain about anything because it was done in a timely fashion.

The contractor, Circa Mechanical, fixed everything that was supposed to be fixed and they met all my needs. So, I was satisfied with them plus, they were great. American Home Shield was great too. I’ve had them for over two years now. I renewed after one year because they have been wonderful to me. There’s nothing that I’ve ever called AHS for that they refused me with.

I submitted claims to American Home Shield for my LG Washer. The first time, I did it online and Sears came out in 8 days. The first guy said he fixed my issue but he didn't. I called AHS a second time and the second guy from Sears came and ordered parts. He told me that he should be back tomorrow.

I work in mortgages and normally we recommend AHS to other people buying houses. So, I decided to get their warranty for my own home and I’ve had them for three years now. They're responsive and pretty much everything is covered. Having them also gives me the peace of mind of knowing that if something gets damaged or if something stops working, I can just call them and someone will come here. I’m very satisfied with them. Recently, the spring that holds the garage door broke in half. I went online to submit a claim with AHS then I got an email from. And half an hour later, I was getting a confirmation that a tech from Always Open Garage Service was coming out. I got a call from them and they said they could be here shortly. So, everything was pretty fast and they were here on time. They replaced the spring and there was a small dent on the door that they fixed. They also explained what they were gonna do and everything is working now.

I filed a claim for my heating unit over the phone and it was really easy. Home Shield sent out A/C Rescue and I liked their professionalism and quickness.

I like Home Shield's service. Steve’s Appliance repaired the refrigerator. They told us that the compressor of the refrigerator was not working well and that they put an order to replace it. A few days later, the tech came with the part and then installed it. He was friendly and professional.

The dishwasher wouldn’t clean and I’ve been working on getting it fixed since February. I had a tech that came out who said that he was gonna order the part. But that was something about electricity so an electrician came out. The electrician said it was all right so the part never came in. I then called and AHS sent me a new dishwasher. They finally got that over here, but the dishwasher guy wouldn’t put it in. I don’t think he was a plumber. Also, I was stupid and sent it back because I didn’t know I would have to pay a restocking fee.

I kept seeing the commercials on TV and I’ve lived in my home for 15 years. I thought it was a good idea to get some protection. American Home Shield had more media than the rest and when I looked into it, I saw that they had a good customer service rating. I decided to go with American Home Shield and started being a customer the first day of March. Recently, I made a claim and the process was very quick. They had it set up within 30 minutes and someone from Tennessee Plumbing called me to set up the time for arrival. It was very professional. The contractor then came out and cleared out a drain that was in my guest bathroom. They had all their equipment ready and they knew what they were doing. They were in and out within an hour and a half or so. Now, I can use my guest bathroom.

Pro Appliance came out for an appliance issue. I knew what was wrong with it and I told them. They checked it out, ordered the parts, then they came back a couple of weeks later and installed it. They were on time, very personable, seemed to be very knowledgeable, and did a great job. Overall, I was pleased with American Home Shield all the way around.

The contractor that AHS sent was great. He did a good job. The motherboard on the control panel went out. I called it on a Friday and he came Monday, and then he had to order the part, and it took about a week. Then he came back and got it fixed. He was very professional and friendly. We've been with AHS for 12 years now and I like that I can place the request online and someone calls me back pretty quickly and they come out and they fix it. Only one time I had an issue when my water heater went out, that was a nightmare ‘cause the company I was dealing with took forever to get the water heater. And we had to take really cold showers and it was very unpleasant. It was in the wintertime. And that was really frustrating, but that was the only time we had any issues. The rest of the time, it’s been pretty smooth.

I submitted a claim to AHS because the dishwasher wasn’t working. This was back in December when we put in the first order. And then, Valley Pro came out. Then they said they need to order a part, which they apparently did, but it took a while for the part to come. Then they came and said that it was fixed but it wasn’t. Then we called them back, and then I don't know what happened, back and forth. But I found that it still wasn’t working. We've had Valley Pro before and there was no problem. I don't know what the issue was this time, in the service end of it. And so, when I called AHS back in March, I said, “Can we just have somebody else come out and check?” Then A & R Appliance Repair came out and they checked and worked at it. They said it was just a clog, they undid it and now, it works. I love American Home Shield. I have no problems with them. Whenever I called them, they listened and they followed up and got a different person.

I had American Home Shield back in the '90s when I lived in Houston. I've had them for five or six years. The AHS rep on the phone got me someone out here for my recent claim. Fry Heating & Air came out and worked on my heater which would not turn on. They were very professional. They're two very young men and they got my heater up and running that same day. It turns on and I'm a happy camper.

We love the service. When submitting claims, I call and talk to someone over the phone. We’ve used the service a couple of times and we’ve been very pleased with it, but we would like for the response time in okaying the repair to be better. Other than that, a couple of my family members got the service because we got it. One time, we were without water and a guy from Sewer & Drain Services came out and fixed the issue. He made sure we had water, but when he was fixing it, I think he put some pressure on the pipe and it caused a little hole. A week later, they had to come back and fix it. They did a great job. The same guy came and he was upset with himself, but things happen. Also, the claim went well.

The drum in our dryer was loose and it was making a loud noise. It was shaking the entire house. I called American Home Shield’s number and submitted a claim. When we had a service before this, we started having trouble with the dryer again immediately afterwards. I should have called back. It’s our fault for not calling right away but the only thing about the process that I have a concern about is how to go about it if you have a prior claim going on. The person who came this last time was excellent and I’ve not had any problems or issues. But I wasn’t sure how to handle it the last time and that’s my fault for not going further with it because when I called and asked them for the 125, it was a frustrating thing.

So far, I'm very happy with American Home Shield. My AC unit was not cooling and at the beginning, I was having issues with the website, but it could have been my computer. For some reason, the platform kept saying it couldn’t find my account number, but it eventually worked. I ended up restarting my computer and coming back later. It took two days to get someone out and the guy from AMP Mechanical was very professional. He answered all my questions too. It was good and now, the AC is cooling the house, which is what I needed.

Integrity Plumbing did a fabulous job. I was very pleased. We had a leak in the water heater, and I called American Shield on a Saturday evening when we discovered it. They told me that they would send somebody out. They also gave me the number of the company. I called them about the same time they were getting ready to call me, and they made an appointment for Monday afternoon. But then, when they realized we were senior citizens, they made it on Monday morning because of the virus thing going around, so that we would be sure not to be contaminated. They gave me instructions on how to have the area prepared for them and what we should and shouldn't do.

It was pretty easy to submit the claim online. You just put in what the problem is. They offered quite a few different options as far as it breaks it down via system for you. Once you click on that, then it’ll ask you what the problem is and then they’ll say you can put in your description. I’ve been pretty happy with their service. They do a free second opinion and they'll send another person out as long as it’s not the same problem because I had to do that once. Some repair service came out and they were saying I needed a whole new air conditioning unit, but that was not the case. So they did a second look. Another company came out and it didn’t cost me anything extra. They diagnosed the problem and it was completely covered. I didn’t have to replace anything, and the unit is still running.

I’ve had American Home Shield before. I stopped for one year, and then I bought it again and so far, so good. The tech from Turnpike Plumbing Heating snaked the pipe in the wall that the washer drains into it out. He cut it, put it back together again, and snaked it out. He did an excellent job and was very knowledgeable.

Expert Pools was fantastic. The tech was were on time and really nice, and had good communication. He took care of the problem in one shot and had things done super quickly. It's all good. Overall, the contractors American Home Shield have sent were okay. Some were better than others but mostly, they were good. I just wish American Home Shield would cover septic system because we have one and they know. Sometimes it’s a bit of a hassle but communication is the key – if you are persistent enough to get things taken care of. But I've been with them since 2011 and so far, they’ve been able to fix things that are broken.

A lot of times I don't even remember that I have AHS and like getting the emails that reminds me. If I have questions about what's covered, I look online and usually I get my answers there. My plumbing claim went flawlessly. The contractor came the day after I filed the claim. I asked him if he needed anything and he said no. We were trying to distance and I went upstairs while he was here. He took care of it and let me know when he was leaving.

We have an old house and AHS is for peace of mind. It’s a lot easier to submit claims online than to call. The first time I called, I was 38 weeks pregnant, and our water was messed up. It was miserable. We had to turn our water off and I was like, “I’m not taking cold showers, or no showers in the winter while I'm pregnant.” Our AC wasn’t cooling and US Air came for it. A rat or a squirrel had chewed one of the wires. They came after three or four days I submitted the claim. It was the earliest they had. They said last summer that next time it went out, the whole thing will have to be replaced, so for it to just be a wire, that was great.

It's easy making claims with American Home Shield. I made one for my stovetop and someone from Appliance Superheroes came out in a day or two. The reviews for the company online were not good so I was concerned. I'm always concerned because I find when I file a claim with American Home Shield, it's not with a top-of-the-line repair person. It seems to be the people that need the jobs that are not really well-known. But the tech from Appliance Superheroes was fine and he did a good job. The appliance is fine now. It just took a week to get a part and that was my only disappointment. Other people that I had called before had the part in stock and came to fix it right away.

I’ve had American Home Shield for about 15 plus years and it’s convenient because my wife’s alone when I travel. She can just contact them and they send out a contractor for any issues that we have. When I had rekeying done, the guy from D & D Lock and Key came and he was great. It took him 30 to 45 minutes at the most to replace the keys. I really recommend him.

We had one guy who was a plumber that Home Shield sent out almost immediately about three years ago who wasn’t really interested in solving a problem but selling more of his services. Other than that, we’ve been very happy. CityLine was wonderful. They were on time, clean, and prompt. They came out, looked at the problem, gave us an accurate diagnosis, a couple of good options. And then they were able to finish into their schedule and they addressed our wants and needs very well.

The pilot light was not staying lit on our water heater. I got online and asked for a service at 6:00 in the morning. It’s just easier for me to do it online. Then United Air Temp was there by 10:30 in the morning. The guy was great. He came in, went down there and got right to work. He explained to me what the problem was, fixed it and was out to go within the hour. Everything's working perfectly now. American Home Shield is doing a good job and I've been very pleased with them.

Regarding our recent claim with AHS, the refrigerator was replaced because the technician couldn’t get a part for it. And I really appreciate American Home Shield for that. For the dishwasher, the contractor said that he replaced something. But for whatever reason, I’ve been trying to change detergents, trying to see if that would help, but it hasn’t been getting my dishes clean. That was my complaint at first. And now, it’s worse. He said he’s coming back today. I heard from him today and he said he’d be back to try to clean the dishwasher and see if that would help because I’m seeing stuff on the dishes after I wash it that had nothing to do with anything that I know about before. But I’m really pleased with everything that’s happened in the past couple of weeks. I feel like he’s doing as well as he can. I don't have any complaints about him because he seems very thorough and knowledgeable.

Bear Plumbing & Rooter had been out recently and fixed a leak in the toilet in February. They said that it had been repaired. But it was not. And so, they came back out March, and they inspected and told me what they thought was the problem now was actually a leak within the wall, within the pipe. In this last particular instance, American Home Shield did not pay. They said that the leak was outside the contract and so they did not pay.

I had a leak in the toilet and the leaking was going below the toilet like it was pooling in. It was leaking through the walls and through the ceiling coming down to my basement. AHS sent out A 3 Aces and the guy from there was awesome. I would highly recommend him if we ever have plumbing issues. He was on time and checked everything water-related in our house and made sure there is nothing wrong with that. He did everything even if he didn’t need to. We tore down the drywall and everything. Most contractors would just leave the drywall behind on the floor. He cleaned up which was unusual. You don’t see a contractor cleaning up their mess. They just leave it behind. The guy was very responsible.

AHS is a good deal but a lot of things need to be explained. If you have a tech come in and they serviced some other product in your home while they were there and something occurs to that extra service they provided, it won’t be covered under the initial service that he came to work on. When my dryer blew a fuse, someone from Sears came the day after I submitted my claim. It was the same tech and he was like a neighbor. A bunch of my friends that I introduced to AHS was having a lot of problems with paying out a lot of money. I said that they were all homeowners and they needed to get AHS. They thank me every day that they see me.

Harkins was on time and very professional. I still had to pay for my refrigerant because it was low but the tech gave good service. I feel like Home Shield covering $10 is not enough to pay for refrigerant, especially as it’s $9 a pound. Also, I’m paying a lot per month to still have to pay 125 before someone could come out to visit me.

Some of the reps that I talked to when we had the problem with our air conditioning unit on the outside were very snippy. It didn’t seem like there was a sense of urgency. We were without any air for almost three weeks in August and had to have windows and everything opened. It really messed up everybody’s allergies and Home Shield didn’t seem to care. We called the company that installed the outside unit and had them take a look at it. They hid off a couple of parts in there with some kind of a special wrap, so it wouldn’t cause any further damage to the unit. The people from Home Shield and the company that they sent out made it seem like it was tampered with, like the homeowner did something illegal to it. It was a whole big mess. It was determined that they weren’t gonna do anything. They were just dragging their feet. It wasn’t the Home Shield that we knew and we’ve been with them a long time.

I was skeptical about getting appliance insurance at first, but I have been very impressed with AHS. Our 14 year old refrigerator broke. The repair guy they sent out couldn’t fix it, so they sent us a check to replace it. We now have a brand new, beautiful refrigerator. We are very happy!!

The bolts that hold the tank onto the toilet needed to be replaced, so the contracting company replaced them. One of the bolts was too loose because it was still leaking from the same bolt area and it needed to be tightened, so they had to come out and re-fix it again. They were good. However, American Home does the halfway point and their credit system needs some assistance. Since then, I had to call about five times because they kept charging me for the second visit and told me I owed money even though they said that the revisit wasn’t going to be charged. I kept dealing with that and to this day I don’t even know if it has been resolved.

We just moved into our house. The previous owners had Home Shield, and then we renewed. K&W Heating & Air was great. The tech was professional. He was here a minute, took him a minute to figure out what was wrong, but he did, versus the other two technicians who all gave me different reasons what was wrong. One said the compressor needed to be replaced. Another one said my whole internal needed to be replaced. They gave me different things, outrageous prices that weren't covered on my home warranty. So, I wanted a second opinion. But other than that, all Home Shield reps were great. They rushed the order because my son has asthma. One company they recommended was two days, so they found someone that would do it within 24 hours.

Three or four weeks ago, I had an air conditioning issue. I went online to American Home Shield's website and clicked on the button saying that I have an AC problem. They then designated their contractor, A-US Air to contact me. They charged a $75 fee to come out and the service they provided was fine. They have always done good work by me.

SWAT Plumbing came out and replaced a tankless water heater. They are fine as of today. But the entire process took three weeks because when they came out to diagnose the water heater, they said it would take a week for it to come in. And when it came in, they said it was a wrong part. So, they had to reorder it, which took another week. And then, when they came in to install it, on the first day after it was installed, it ran cold right after they left. So, they came back the next day and said that the first person did not finish the job properly. I’m happy now. And AHS is okay and they're excellent.

The fridge would stop, so my wife made a claim online. The contractors who came out were very efficient. It was great and so far, the fridge has been good. As usual, we monitor and it's working well.

I submitted a claim to AHS because my oven wouldn’t heat. Universal One Repair came out. They ordered new parts, came back and fixed it. The customer service of AHS was fine. I never had any problems. The contractors are usually pretty good and they fix the issue.

I've had a couple of American Home Shield warranties over the years and I sold one with the house where we used them, too. I submitted a claim for the water heater that was leaking and the process was really easy. I did it over the phone. I got an email right afterwards and it said the contractor would contact me within 24 hours and which they did. Schultz & Sons Plumbing replaced the water heater. I just met them and let them in because I was working. Everything was clean when they got done, so they did a good job.

I’ve been using the online platform for years. I did the same when I made a claim for our AC that would not activate and the site was fine. The contractors who came changed the capacitor and they were very professional.

My washing machine was stopped up and my drainage was clogged up. AHS's contractor, Hayes Plumbing came and unclogged those. Everything went great with my claim.

I have had difficulties in submitting claims to American Home Shield and it has been a very slow and long-drawn process. We usually do it online and then wait for a phone call. If we don't hear anything, we usually end up calling them. AHS should get on top of it and they should respond. Other than that, they do good service and the gentleman who worked on my garage door was very good.

Drywall Masters came and fixed my leaking pipe. They had to break the drywall to do it, then they came and fixed it. Everything is good. That job is done. Then for my washer, the first time that the contractor came, they didn't fix it properly. Then I called them. I told them they're not going to charge my $100, etc. They came three times. Someone charged $100. They reimbursed the $100 again. Then I told them, the job is not done, so same situation. Then the third person came and he fixed it, but the washing machine still had some noise coming from the washing machine at the end of the cycle. That guy told me that we have to replace the sump underneath. That's where the vibration was coming from. They told me they were going to order the parts and everything that this situation I can call anyone to come and fix that one. They at least made some time. I'm not using the washing machine right now.

I call in my claims. 1st Rate came the next day or the day after. They checked my washer and dryer. The plumber was very nice and very professional. He was really first-rate. I hope I could get him next time because he called afterwards to see if everything was okay, or if there were any problems. Everything is going fine. One time in the past, I had to wait almost a year to get a part and I was discouraged. Six months seemed like a year to me. It was a long time. I don't know what happened that time. Hopefully that won't happen again. After they left, I could have kicked myself because I should have had the contractor check my refrigerator when he was out here, but I didn’t so I have to do another one then. But other than that, I'm very happy with Home Shield.

It's helpful to have a home warranty but sometimes it takes a long time to process the claim. It gets done but it can be multiple visits and a headache to have it happen. Also, AHS should have more operators 'cause sometimes it takes forever to be on hold with them. Recently, a piece of the furnace needed to be replaced. We've also had other claims and they're about the same issues. Sometimes, it takes a while but it usually gets solved eventually.

I didn’t know anything about House Shield and my uncle told me that it was a good thing to take out, so I did. It’s great to have it. As a single mom, it helps out a lot when it comes to getting things done versus trying to figure out who needs to do which. My last claim went great as well. I called over the phone and it was easy. With everything going on, getting the part was delayed, but the people who put it in and worked with me, called me and let me know every step of the way of what was going on was extra great.

When I had water leaking from the vents and into a closet, I filed a claim with AHS. It took the contractor less than 24 hours to come. He was thorough and professional. He kept assistance and explained everything. My contract is ready to expire and I've never used it so I was not going to renew it, but it was such a great experience that I very likely am going to renew it.

Everything was good with my plumbing claim. Our garbage disposal was leaking and we had to keep a bucket under there until it could get fixed. Considering everything that was going on, it took about a week to get the contractor out here. He was supposed to come out that morning, but he kept me up to date and came out about 7:00 that night and got it fixed.

I made a request online and it took Mega Star Plumbing a week to come out. They had a bit of stuff to do and they were busy, but they were fast and efficient when they fixed a couple of leaky faucets. It was good.

I feel very confident that American Home Shield will take care of the problem if I have an issue. The air conditioner wasn’t working upstairs and when I made a request online, it was easy. Someone from United Air came out in less than 24 hours and he was excellent. Things are great now.

I put in a request for an HVAC tune-up and the guy made an appointment. When I told him what the claim was, he said that that was not what he did. He told me to contact American Home Shield and now, I'm trying to get ahold of them. Earlier, I set up an appointment to have Realty Rekey come out and rekey the locks. I went online and paid the $75. The guy texted me, set up the time and came out. It was wonderful. He was right on time. He rekeyed the locks and gave me four keys. While most places just give you the keys the leave, he went to every lock and put every key in every lock to make sure it locked and unlocked. Also, I was in Haines City and he was coming from Orlando, so he had to come a long way to do something that simple, but he was very good. I was very pleased.

Water kept leaking in our home where we kept getting all these pipes that we had to keep fixing and it just got overwhelming. My husband looked into our insurance and called a plumber. They came out but we end up having to pay them $595 for the service because they said that we didn’t have a water regulator. They had to install one. American Home Shield charged us $100 for the services. They were supposed to refund us the money back because it was not like they actually did any work. The plumber came out and did the work so we paid him. We haven’t gotten the reimbursement back yet.

I like both AHS' methods of making claims. It makes it convenient to have the options. They sent out J&A Appliance Repair for a claim and the guy from there was very nice and professional. He checked out the entire washer and was trying to look around to see if there was anything that he could do to fix it. He checked out the drum. It worked out really great. With the damage that was done to the washer, he said that the unit was more likely needing to be replaced. AHS is great but I wish they would cover TV and electronics.

The refrigerator stopped refrigerating and a fellow showed up, opened the back of the refrigerator and found a plug connection that had somehow fallen out for reasons unknown and the compressor wouldn’t run. He quickly plugged that back together and lo and behold, the thing started cooling again. He managed to fix it in a very short period of time. He was friendly and knowledgeable too. He got right to it and did all the usual things, including removing issues and laying out protection for our stuff while he worked and cleaned up after himself.

We’ve had American Home Shield for about 10 years on and off, for the last three houses. Submitting claims is very easy, online or if I'm not available at my computer. I've done it a couple of times over the phone and that's been efficient. The contractor calls within 24 hours to schedule. The other week, Immediate Response Plumbing & Rooter had to adjust to when we would be available. But it's not more than a couple of days. They were very professional. There was a second visit required and they scheduled it immediately. They practiced social distancing too which we really appreciated. It was all around great service. I've been 100% satisfied with American Home Shield overall.

A-US Air Conditioning of Texas came out three times for our recent claim with AHS. The first one, I received a text message on Thursday, the 12th, saying that there was a contractor assigned to our request. He called us Friday to let us know he’d be on Monday. And so, he came in Monday, the 16th. But, since it was frozen over, he had to wait for it to defrost, so he came back Tuesday, and that’s when he added the Freon. American Home Shield covers $10 worth and so we paid $140 out of our pocket.

We got a text message before the person was gonna be there and the technician came in on time. He was professional and nice. He pointed out that we had two different brands of locks in the house, and I didn’t know that. He gave us a couple of solutions to some literal key issues that we had had in the house too. We got some advice about how we could fix a security situation and it was very helpful. However, we were mistaken on the type of service that was gonna be taking place the day he was there to change the mechanism in the lock. It deals with the key, and we thought he was taking the whole apparatus out and replacing it with a double-sided deadbolt, one that takes keys on both sides. After discussing it with him and the company, we realized that was our mistake.

The garage door mechanism wasn't working so I filed a claim to AHS over the telephone. They gave a four-hour window to expect the contractors and they met it. Sam's Garage Doors came and they did their job. They were excellent. We've been using AHS on and off for 18 years between my last two houses. But I've had multiple problems with them over the last couple of years. Many of the vendors they've sent out just look for reasons to say the warranty doesn't apply. 30% of them are good and 70% of them are 1-star companies. I've disputed twice and had AHS send somebody else. I made the request that it has to be 3 stars or higher on a Yelp or whatever review but we can't pick our contractor. The home warranty has contractors that they work with.

We requested a lock change on a Saturday and the guy came out Tuesday. He got here about 4:30 and I got off work at 5:00 and by the time I got home, he wasn't there. He was already done. My wife was happy with the work.

AHS has been great up until this year. We've had quite a few claims with them. They’ve been punctual, had people here to repair inside the 24 hours period and get the job was done properly. We had two appliances replaced and they did a very good job. My only complaint and problem was they said our new price is gonna double. I understand going up a little bit, but not double. When it comes to renewal, I'll have that conversation with them again, and either they'll change their mind and I'll have to go with somebody else. I had a couple of the guys switch over to American Home Shield and they’ve had nothing but good luck with them. I’ve been pleased.

I’m very happy with the service. I was originally going to do the claim online and although I decided to call, they said that the call volume was high so I did everything online. It worked very well and Airmax, Inc. came out in the time that they promised. They checked the AC unit and found the problem, which was on the outside, some kind of a starter thing, and then they fixed it. We checked that everything worked fine and it was done.

I'm on limited income. I bought an old house. It was built in ’57. So, with having old appliances, old electricity, old plumbing, all those kinds of things, having Home Shield was like having car insurance or other kind of insurance. Smart Tech Appliance recently came out for the refrigerator. The tech looked at it, listened to it, and inspected it. He was prompt, courteous, clean, and very thorough. The compressor was going out and breaking down so we had to get a new refrigerator. We swapped our old one out for Home Shield’s recommendation. It went very smoothly.

I did a claim online when the air conditioner wasn’t cooling efficiently enough and the website was very good. It was pretty straightforward. Then AC Pros responded within 24 hours. It was fairly quick. This was the first time I used the warranty so I’m very satisfied.

It was really easy to use the website and file a claim online. Then JL Mechanical called me the same exact day and the tech came out the next day. He fixed the furnace, which was not coming on. They just said that they needed to get a different part and they were supposed to come back. I've had American Home Shield since I bought that house in 2008. So that's somewhere around 10 years now.

We purchased our home and it came with AHS. The seller had it in place so we just continued it. When our motor died, the service company submitted the claim for us. They gave me an expected time and it was very prompt, very quick, and I was impressed with the company. I am very satisfied.

I had a problem with the refrigerator, and I couldn’t get my previous home warranty company to answer their phone. They put me on hold for hours. I contacted their home office in Florida and finally got the problem taken care of. But after that experience, I decided to go with somebody else and AHS was it. I’m happy with AHS. They have always been very prompt and they’ve done their job very well. I do have a problem trying to get ahold of them once in a while and that’s because if I go online, for some reason, it won’t accept my member number or my zip code. Normally, I am put on hold for 10 or 15 minutes when I call them. Then they get online, I tell them what my problem is and they take care of it.

Appliance Wizard came out in a timely manner and they fixed the dishwasher that was not functioning. Everything went fine with the claim. American Home Shield was also our previous provider, but this one came with our house when we bought it.

We purchased a new home and we had high-end appliances. We wanted to protect ourselves in case anything went wrong with them. When we moved in, we checked the tankless hot water heaters and they weren’t getting anywhere close to the temperature they were supposed to be getting at. I called in my claim and it was quick when we got a callback. Mariano Plumbing Heating & Cooling came out and checked our two water heaters and ended up having to replace some parts and service them. They were excellent. I’d use them again if I had to do any kind of plumbing stuff. The water heaters seem to be working perfectly.

We had a problem with our AC unit and AHS sent out A-US Air Condition of Texas of Belmont. The techs were very nice and the AC is working right now, so we have no complaints at all. Other than that, we've had one other claim in and AHS charged the $100. Then we had to reschedule the guy to come out and they've never come out. I've called them once and they said they'd be calling. I also called AHS but I have not received any calls yet.

One time, my house wasn't getting cold and so I submitted a claim online to American Home Shield. AHS's contractor, Preferred Climate Heating & Cooling came out. Their tech found one of my blades outside to be bad and replaced it. He was very professional. I like my AHS warranty.

My furnace kept shutting off and it was saying that it wasn't recording the heat, but I would wake up in my house and it'd be 62 degrees. Submitting the claim was an easy process. It was done online and then they called me to set the appointment for the contractor. The contractor came out and cleaned off the high limit sensor, and then said something was wrong with the coil, but that wasn't covered by my warranty.

We've been with AHS for three or four years now after starting with them when we were living in Arkansas. Recently, I submitted a claim online to AHS for my unit downstairs which was not cooling properly. Their site was very user friendly and their system gave me the contractor AHS assigned. While it didn't give me a specific time, it told me that Bennett Heating & Air would be reaching out within 24 hours. They were very prompt and called me within an hour or two. Now my unit has been working great.

I had a problem with my under counter ice maker, and the claim submission to American Home Shield was good. The only problem I had was the first contractor that they had. I called the service in on a Monday or a Tuesday, and the tech, who was out of town, only serviced on Mondays in our area. So, there was a time delay on it. Then, the second time, the guy from Sears was very good and he came out the next day. The ice maker is now working great.

We’ve had great experiences with AHS. We had our issue with our refrigerator. It wasn’t cooling, and it wasn’t making ice very well. The company contacted us really quickly and came out the next day. They realized that we needed a part so they ordered it, and it took about a week to get here. And then they called and scheduled the repair, and came back out and got it done. Previously we also filed for our hot water heater, AC unit, a different refrigerator, and a washing machine.

A valve to the toilet broke and I filed a claim for it online. It’s hard to navigate through the AHS website but the plumber contacted me. I like Mando's. They've been good to me every time I've used them.

I have had a very good experience with Home Shield. Mountain Heating & Cooling was the one that came out for a heating issue and they're very kind. They tried to take care of the problems and I was impressed.

Kintex Plumbing came out to take a look at our plumbing issue. They diagnosed the problem. It took a week for them to get a part, which is way too long. I had to follow up with them several times to make sure that the part was even ordered ‘cause I didn’t understand why it would take so long for them to receive the part. They came out a week later, replaced the drain line and it still leaks, but I don’t wanna pay another $100 for them to come out and fix it.

Submitting the claim for the hood over my stove was easy. I just went online and wrote in what was wrong. They then said, “Okay. Call this number.” I called the number and made an appointment. Star Services came out when they said they were gonna come out and looked at it. There are two breakers in there and they said that both were bad. They had to replace it. They said to give them a couple of days and that they had to order the part.

I have a water heater that is leaking. Have been chasing them since 10 days now and rolling as a ball between contractor and AHS. No solution till date. Contractor assigned is low in rating but super high on prices when it comes to out of pocket items. The contractor charges you much more than what you will pay outside. Few items which can be reused are not being reused as the contractor wants to get more of the work order. Unnecessary items are put on the out of pocket. Heater cost is $700 but the out of pocket accessories pricing of the contractor is $1000. You cannot refuse or negotiate with the contractor on these things as he know you are stuck. :( You are stuck in-between. Cash outs pay for item but not for labor. Makes me think I am caught in a warranty scam as it is not worth it....

Grand Valley came out, fixed my electric issue, and we were done. It was very straightforward. With American Home Shield, we’ve been able to get things done.

It took a while for me to get somebody out here. From the beginning, I was having a hard time because I couldn’t get an answer and Home Shield was just apologizing and apologizing. I couldn’t get through and they would move the call and nobody would call me back. So, when the issue started in January, I didn’t have a good experience. I know at first Home Shield didn’t have any contractor for Galt that’s why it took so long. I was getting somebody from different areas, like from Sacramento, and I was almost two months without a dryer and then without having somebody to follow-up or call me. I had to call several times and they couldn’t give me an answer, and I was just on hold. It’s the same issue that I’ve been having with my dryer, and so it was never corrected.

I've been very happy with AHS. Their fee is very reasonable and so far, they've provided excellent service. Somebody has been out within 24 hours. I had a leak under my kitchen sink and my front hose bib was leaking. The contractor was out the next day. They fixed the leak and the hose bib, within that one visit. I was very happy with them. I also had an issue with the heating system back in December. The contractor came out right away and fixed it.

I called AHS when our washing machine wasn’t draining. The technician came on time and was able to quickly diagnose the problem. He had the necessary parts and he performed the repair quickly. Everything was great.

I had an issue with my air conditioner. It was blowing heat, it was not cooling. I called AHS and I spoke with someone. Then within a couple of minutes, I got an email that said R&K was assigned. When the young man came out, it took him a little bit. He diagnosed the problem and then he fixed it. No problem whatsoever. They were very good. It's been pretty good since they've been out.

Atlantic Appliance Repair Inc. came out for my claim. I had a leaking washing machine. I called American Home Shield to submit the claim and they told me when the repair was gonna happen. It did the next day or two. The guy told me he couldn’t find anything wrong with the machine. He said maybe the hose was in the wrong position, and he changed that.

I submitted a claim to AHS because the toilet kept running. You flushed it, it kept running. It would stop, and then, it would run again. The contractor came out. He made the adjustment on there and he fixed it. He was very much on time and he was friendly too. So far, so good. I had coverage with AHS for a while. And then, I stopped, and I got back on there again. I like that I don't have to put out too much out of my pocket.

I had a claim for my tenant for a stove that was out. There was a thermostat issue. Woodley came and were prompt about my claim. They had to order a part and they got the issue quickly resolved within the next two business days. I've had American Home Shield for at least nine years and with technology the way that it is, perhaps they could have an app that makes it very easy for you to order services as you need them. But for the most part, I haven’t had any issues with American Home Shield covering anything.

The supply line burst and it caused all the damage to what is happening in the kitchen now. Submitting the claim to American Home Shield was easy and they responded quickly. RK Plumbing, Heating and Cooling came out and set the water supply line.

My furnace quit working. Some kind of a control valve and the thermostat also quit working. I went online and filed a claim to American Home Shield. They sent Northwind Heating out, and they did a great job. The technician was great, and he was out within a couple of days. He was gonna come out earlier, but we put him off for a day or two. We've had coverage with AHS for a long time. They’ve only been unfair one time. Other than that, they’ve been really good. They covered most of my stuff.

AHS's contractor, RG Plumbing & Rooter came out for an issue at my place and their tech had to replace the seal in my toilet which they thought they were leaking. It was a fantastic experience. I’ve heard so many negative things about home warranties - how they try to give you the runaround and how they don’t replace things. So, I was expecting it to be a bad experience. It wasn't and now I want information on how to extend my warranty.

When we got our house last year, we got American Home Shield because it was an older house and we wanted to make sure that everything was okay. We then went ahead and paid for it again this year because we thought that it was the safe thing to do. Even though we bought some newer appliances, we still wanted to make sure that we had some kind of coverage. I’ve also recommend it to a lot of people who are buying homes that are older and even newer homes because you never know.

My AC unit was not getting cold like before. I submitted a claim to American Home Shield and the information was easy to input. I got a call back within 24 hours about arranging a business to diagnose and repair my issue. Bella Heat & Air came to diagnose my problem. However, the condenser was still too cold and the techs had to come back. I turned it off for around five hours and it still wasn't in the position where they could still diagnose the issue. They came out a second time. The unit needed some more refrigerant and one part had to be replaced. They got that done within an hour and a half. The technicians were very professional and I didn't feel like I was getting any kind of runaround.

There was a leak in the roof of my garage and now my ceiling needs to be repaired. Because of the virus, AHS's techs are saying they can't come out at this time. They said they would call me and let me know when they could come out. I've been calling AHS to see if they can get me someone else but they haven't so far.

We talked to a couple of friends that had American Home Shield and they were happy with it so we decided to go with it. We've been with them since November of last year. They sent out Busy Bee for an appliance issue we had and that went very well. The tech has been here a couple of times working on our refrigerator and we’ve been quite impressed with him. He seems really knowledgeable. We’d had other repairmen from time to time on different things and we really think that the fellow from the Busy Bee was very good. He was professional, didn't leave a mess, and did a good job.

I put in a claim online for my AC that wasn't blowing air upstairs. I got an email message saying that the appointment had been scheduled with the company and the company would contact me to let me know what date and time they had available. The guy came and checked it. He said that it was something that they didn't fix so they put in another order for another company to look at it. By the time the other company came, the AC was working upstairs. The guy said if it starts doing it again, give them a call. Both companies were good and professional. They explained what they saw on their end when they came.

I'm definitely being able to utilize what I've been paying AHS for every month ‘cause I have had a lot of things that kinda breakdown and shutdown on me now. I'm still not understanding the monthly payment to have the service, and then the additional deductible on top of that. But I do it ‘cause I need it done. A lot of times, knowing I have the warranty, I'll try to see if I have a neighbor or a friend or somebody that can fix something for me or if they can. I don’t let them touch it, I just ask them if they can because I'm just a little hesitant sometimes when I don’t have the $100 and then it's maybe something simple. For example, I might think it's an electrical issue when it's really the bulb might be burnt out, something simple like that, and it's like I would be paying $100 just for somebody to come in and change the light bulb. That’s why I'm sometimes hesitant.

American Home Shield is without a doubt the best investment I have ever made in my entire life. If something breaks, I don't have to look in the phonebook and find somebody. I can just call them and they will take care of it. They're wonderful and I recommend them for everything. Recently, the washing machine was doing stuff and I submitted a claim. Then, a tech from GE Appliance came out and he was great. But I need to get them back out and I called them for that.

The original homeowners that I bought the house from had them, and they had great experiences with them. I also had a great experience with them. I had an AC problem and I've used the contractor that they sent out in the past. They were highly professional and on time. They made sure that they were able to get in. They got me comfortable as soon as they could. They were very understanding and great people. When I called in the claim, I wanted to know the model of the AC which I couldn't even tell because it was so old, and I had to call back a few minutes later. And then the other person who took my information was much more accommodating. The contractor that I had for my sump pump was great too. They came out and got it fixed.

We had two separate homes and two contracts with American Home Shield. So. Tex Indoor Air Comfort did air conditioning service for us. They came out a few days after I submitted the claim.

I had a cooktop claim and Whirlpool came out. There was a part that was incorrect. The part was no longer made, but they were able to get similar parts to make it work properly. The tech repaired it on the same day and he was here for an hour. He was friendly, knowledgeable, and professional. So far, everything has been handled promptly by AHS and I’ve been very satisfied with everything that has taken place so far.

I like American Home Shield. I've been with them for about 12 years and haven't had any problems at all. When I filed a claim for my garage door on a Friday night, the tech came on Monday. It was really like almost the next day since that kind of was a weekend. He was really nice, well-mannered and knew what he was doing. Moreover, he did social distancing and wore a mask. The garage door was making a really loud noise. It was awful but since the repairs, it has been quiet when moving. And it has been the best it has ever been

The guy that sold the house got AHS for me. But I asked people and it was recommended by people with good experiences with it. A1 plumbing did a wonderful job. The contractor fixed the issue the day he came out. He had parts and supplies with him. He was an excellent craftsman. I would recommend AHS.

When I used AHS for my AC, it went smoothly and quickly. The lady that I talked with to set it up initially gave me the typical, “Expect to be contacted in 24 hours or so.” But the guy that came and serviced it called me within 30 minutes and he was here within the hour.

The technician that came out for our appliance issue was very professional and very skilled. He looked at the problem and within 20 minutes was able to diagnose it and then another 15 minutes to repair it. The repair was quick. He fixed it with a metal tape. The heat from the dishwasher worked the box that the relay sits in, so it was not lining up and it caused the dishwasher not to work. But he said he was familiar with it and he’d done it several times and it shouldn’t be a problem anymore, and he was right. I expressed this to the person that I called at AHS. I paid the $75 visit fee, however, this is the third time for the dishwasher. $75 times 3 is $225. A brand-new dishwasher is 295. If it should break again, I don’t even know if I would even call it in.

We’ve had American Home Shield since we moved in the house in 2015. Our Realtor bought it for us and paid for a year's membership as a gift. Unfortunately, we didn’t even realize we had it in the first year, not that we had any issues. Somehow or another, we found out about it after having it for a year. The second year, Home Shield contacted my husband and asked him if he wanted to renew. After looking into it, we decided to keep it and one of the main reasons is because the house we purchased is an older house. It was built in the late 80s and the things that the warranty covered were things that we were concerned about. Plus, the fees for them to come out is only $100 and it covers a huge portion of things.

Having coverage with AHS is very easy. I don’t have to start shopping for people. When I need something fixed, I will just pay the service fee, and usually, the people that they send are very professional. My service fee is a little high. But the stuff that I need to get fixed is usually more so I’m very happy with their service. They’re usually very responsive. When my AC wasn’t cooling down, Royal Flush came out and they were able to fix it very quickly. The guy was ahead of time. He told me that he had a cancellation in the area and if he could come by. He was very friendly and explained everything.

For the most part talking to AHS customer service reps is fine. When the hot water heater wasn’t working the technician did his work, polite, efficient, and he found the problem. The control valve on the hot water heater was out, and he had to replace it. Another claim was for my refrigerator. We paid $4,000 for it a couple of years ago, and it won’t make ice. We’re on the seventh different technician that came out. It’s been going on since October. The second to the last guy that came out two weeks ago put in a whole new icemaker. It didn’t even make one load of ice and it quit. Now, the next guy that came out said they will replace the whole door. I told the guy that if that doesn’t work, I’m going to ask for a new refrigerator.

I had a claim with American Home Shield for the ice maker on the refrigerator. They have a very easy process. Everything went great. Ice was freezing between the ice maker on the door and the ice container inside the freezer. Whirlpool came out and they took a look at it and the tech determined right away what the issue was. The piece that keeps the hot air from going into the freezer was broken. So, they ordered the part, and he came back out and fixed it. I haven’t had any issues with it since.

We put in a request for the washing machine and dryer and Appliance Repair Service came out and repaired it. But after about a day, the washing machine still wouldn't work so they came back out and fixed the washing machine again. We’ve had American Home Shield for about nine years and when we originally got it, it was excellent. But in the past couple of years, it seems like it is getting a whole lot more difficult for contractors to come out and fix stuff the first time. People had to keep coming back.

The furnace wouldn't keep on. I filed the claim over the phone and the lady told me somebody would call. Airmax Heating and Cooling called right away and scheduled an appointment. They were great. They were in and out and polite enough that they knocked on the door. Everything was good.

The contractor that came to fix our AC was good and personable. They worked on it. They did have to send a second person out the next day. They wound up being here three days in a row. The first day, the damper motor that they had on the truck, when he went to put it in, it wasn't operating. So, he had to come back the next day and got that in, got that installed, but there was something amiss with how the dampers and the thermostats were working. And so, the guy came out the next day and tracked down what the issue was. There was some mislabeling from the previous installation.

I noticed that my house was getting older and usually, things might go out need to have coverage. My best friend uses American Home Shield and so I’ll use them too. Their website was very easy to use and the contractors were good.

I checked one other company and they didn’t offer the same protection. Also, I asked a neighborhood group if they had any recommendations and they recommended Home Shield. The dryer wasn’t running. It would turn on, but nothing would happen. I submitted a claim online and got the reply very quick on who would come out, and then I got a call very quickly from A & L Appliance Repair. Their service was great. The warranty made me more comfortable knowing that I didn’t have to worry about several thousand-dollar repair bills.

I got two ACs. The first time I submitted a claim to AHS, I did it over the phone. I submitted for the two of them but then I had to cancel it because it wasn’t the right thing. The second time, I just submitted it online ‘cause it was faster and easier but it only let me submit for one. The guy that came was cool. He did really well. He even happened to look at the other one to let us know what we needed to do to it.

Having a home warranty is important. If you don’t have it and something breaks down, you’re looking at mucho dinero out of your pocketbook. Being able to access everything online with AHS works great for me. When Elite Renovations had to replace my garbage disposal, it went really well. They were in and out in about 20 minutes. They came in, checked the garbage disposal and were out. The contractor was a very professional gentleman and nice.

The refrigerator was dead. It had no power. Caltech fixed my refrigerator. The process was great. It worked really well.