American Home Shield Reviews

The air conditioner was not working after a power outage, but the company that American Home Shield assigned was supposed to show up on a Friday. They called that Thursday and said that the earliest that they would be there is by 2:00. Then they cancelled and said that they could not work on our air conditioner for a minimum of two weeks and had to reschedule some other time. We complained that we were without air for three weeks already and they said if I wanted anything earlier than that, we would have to pay an emergency service call for $200. We called AHS and told them about this and they also checked and saw that the company cancelled on us within less than 24 hours. They went out of their way and fixed that matter for me. They were able to make that person come that Monday.

I have a 3 Zone with three thermostats and one room was not getting air conditioning. There was a thermostat outside the room and I pushed the control all the way down to 66.2 but the room still was not cool. I found out that the thermostat was not hooked up to the air conditioner so I had to go to the other room where there was a thermostat that controlled both bedrooms. I called it in to American Home Shield and the contractors that they sent were very courteous and professional.

The service contractors we’ve had through American Home Shield have been excellent. I’ve been extremely pleased. One time, it took a number of days to get somebody out which was a little frustrating. But sometimes that happens and once the person came, he was nothing but helpful and good. I recently had a claim for the water heater that wasn't working and they had to replace it. I have been very pleased and I have recommended AHS.

My AC was not turning on at all. I then phoned in my claim to American Home Shield and the rep I talked to was good. I first started off with one person and I looked them up if they were not in regulation. So then, I had spoken to her again and she set me up with someone who was completely amazing, very professional and nice. The contractor was early. The quality of service I got was really good. The AC is working now.

Our swamp cooler had an issue that had something to do with the water going through. Submitting this claim to AHS this time was easy, unlike the previous claims. Before, when there is an issue, it takes forever on the phone. I go on hold and then when I get a person, they just wanna argue with me or with the professional about something that they don't know anything about. It just seems like jumping through hoops every time and I may or may not be covered. I can be on hold for two hours and the professional doesn't get to charge his time for any of that. We've had good contractors every time and I just feel bad for them.

We bought the house March of last year and we signed up for American Home Shield when we got it. I also had AHS for my old house too. We had a plumbing issue and it was easy when I submitted a claim with them online. When the guy came out, he fixed the issue quickly. But he broke one of the bolt covers that was on my toilet and he used my towel too to get up the water. Before, when somebody came out, they brought their own things. Other than that, everything else is working fine. Unexpected things might come up, but I would recommend American Home Shield.

I've been happy with American Home Shield. Their reps were very helpful when I called in for my freezer. It took about a week before the a Sears tech came out but our experience with him was good. He explained everything and he showed that we had to move some stuff around, so the freezer can get a better airflow.

American Home Shield was very helpful. They did what they needed to do. When our water wasn’t getting warm and was coming completely cold, I called AHS and someone from Gaithersburg Plumbing came over almost immediately and said the switch wasn’t working. But then it worked for two days and then it went off again. I called AHS again and they resent the contractor. Then he emptied the tank and did some cleaning. He was there for a couple of hours doing different stuff. My husband was very demanding but he was very pleased with the plumber.

My air conditioner stopped working and American Home Shield sent a contractor out. He wasn't able to fix the unit on the first day because it wasn’t hot enough outside so he came back on his own. It was a really good experience with him. The AC has been working great since. My experience with American Home Shield has exceeded expectation. It was good and easy.

We have American Home Shield on our two homes. Recently, we had an AC issue, and my husband submitted a claim over the phone. The contractor who came was very knowledgeable and easy to work with. He got the job done. It took about a week for the issue to get fixed. He had to order parts and then he came back. Our experience went smoothly, but AHS could speed up the process as far as sending a contractor out from the time you placed your complaint.

Our toilet rattled and was not seated correctly. It wobbled back and forth when we sat on it. Most of the time, my husband has submitted claims with American Home Shield over the phone since he didn't like to do things like that online. The contractor that they sent out fixed the problem. We're very happy with AHS and we keep paying them our money every year to keep up our subscription. We’ve had several things that their contractors have come out and done over the five years that we’ve had this house. I have a friend whose hot water heater ruptured and her house flooded, but the company that she had her warranty with didn’t have a contractor get to her very quickly. She was not very happy with her warranty company and I suggested that she go with AHS. We’ve been satisfied with AHS and we've recommended them to others.

The fan in the air conditioner was running continuously, but it wasn’t cooling on some parts of the house. The AHS reps were helpful when I submitted a claim for it over the phone. Then somebody called me a little while after that and we were able to get it wrapped up in 24 hours. The contractor was one of the better contractors that ever worked in my house. He’s very professional, punctual and informative, and I haven’t had any more problems with the AC. Overall, American Home Shield has provided a good service. And I would refer them if somebody was in need of a home warranty.

The air conditioner wasn’t getting below 73 and within a couple of days, a contractor was sent to my home. But this guy at I&M was probably the rudest contractor I ever dealt with. He talked down to me and acted like he knew everything. I was absolutely offended by how he interacted with me. He added two pounds of Freon then I came to find out when the next company came that the unit that didn’t need more Freon. I&M charged me 180 bucks for that too. Our sales rep, Steve, covered the bill with I&M. He also waived the $125 claim fee to make it right, which was appreciated.

The air conditioner wasn’t cooling the house and I submitted an online claim through American Home Shield. Their site was really simple to use. The contractor was out the next day. It was really fast. He came to the door and introduced himself. Then we told him what the problem was and he went about to do his thing. He did a diagnosis and looked inside the unit. He said the coil system inside was bad and they would have to replace that. Everything has been fantastic since the service. A warranty is absolutely worth every penny and if you are selling or buying a house, make sure you have an American Home Shield warranty.

Our Air Conditioner started leaking in July and we called them to fix it. They sent someone out who had no clue what to do and didn't fix it. After getting the runaround for a month, they finally sent someone else who also didn't fix it. All they do is say they are escalating things and then they don't reply at all. We've had our AC down the whole summer and they won't respond. DO NOT USE THIS SCAM COMPANY!

Recently purchased a home and provided either the “top” American Home Shield plan. AC started acting up and they responded quickly to get a technician out. Upon checking the reviews discovered it is the lowest rated one around. Technician spent two minutes dissembling my unit and said it needed cleaning. Simple job but he had to get authorization. He failed to assemble the unit how he found it and left. Next day AHS calls and says that the AC had organic material and would have to be remediated which is not covered. They offered to send another company with absolutely horrible ratings for a second opinion. I ended up getting it cleaned and there was zero mold or organic material. Buyer beware if you choose to get a plan with them. Better off saving your money to do your own repairs.

We have had AHS for over 5 years and we have had a problem with our AC every year. $125 for the initial service fee. Every year we are low on Freon. How many times does this normally happen before someone wonders why it is always low. Finally got someone to do some more research and wouldn't you know it, it is going to cost us more money to fix it because it is something not covered by the insurance. And now we find out that along the line of the auto renewals they added a cancellation fee. How convenient. I am gladly paying it just to get away from them and cutting my losses. What a waste.

I called to inquire about the cost of a plan for my home. I was speaking to Nye and she was giving me the information for the combo plan, which I requested. She told me there are 3 deductibles, $75, $100 and $125 and which one did I want. I asked for the pricing on all 3 as I had no idea what they charge. I proceeded to ask her what the pool would cost if I added it to the plan. She asked me what plan, I proceeded to tell her the combo plan that we've been discussing. She asked which deductible, I asked for figures for all 3 deductibles and she seemed to be annoyed and just hung up on me.

There is no transparency between departments. I was transferred from customer service to Parts only to be transferred back to customer service who then said they could not resolve without Parts. Then I get transferred back to parts and so on. I have literally spent over 10 hours playing this runaround and meanwhile my full time job is interrupted and no oven for over 3 weeks and counting. I was offered two options from AHS. The first being replacement parts that which have an eta of 3-5 weeks just to be shipped to the service contractor or a ridiculous buyout offer.

This was the most frustrating company I've ever dealt with. I spent over 2 hours with customer service line is in the Philippines and they were unable to help as they can only follow a strict script. I requested to speak with a member of management several times & they were unable to grant that. I left messages 3 different times and was promised a return call but never received one. The plumbing company they are contracted with only has an option to leave a VM, no one ever answers no matter time of day. Left 5 VMs and still no return call. Crazy how they are able to debit your account on time but unable to resolve issues timely.

AC wasn't working. Called AHS, paid the $70 service fee, waited a week and was never contacted by their contractor. Called AHS back, was told that they were supposed to come out and service the AC unit w/in 72 hours of my first call. Was then given the option to get outside authorization. The AHS contractor couldn't see me for another week, the outside company was able to be there 3 days later. Per the AHS outside auth guidelines, I called AHS while the outside contractor was inspecting the AC for an estimate. After 1/2 hour on hold w/AHS, the technician had to leave for his next appointment. Finally when AHS answered, they initially refused to call the tech about the estimate even though he left me his personal cell #. The tech told me AHS could contact him, but he would not call them back due to their reputation of being difficult. I finally got the rep at AHS to give the tech a call.

We had a leak in a pipe below the floor of the first floor into the basement where there’s a crawl space. It was a leaky valve that needed to be replaced. I submitted the claim with American Home Shield over the phone and the reps that I spoke with were good. They asked what information they needed to have and I gave it to them. Then, they said they would have someone come out. We live in a rural area so there are not a lot of contractors out here that they contract with, so they knew who would be coming out in terms of organization. The contractors were perfectly qualified and did a good work, so I was happy with it.

I submitted a claim to American Home Shield online and it went well. Navigating their website was okay, but I couldn’t type in some extra notes that I wanted. And if I were to make a phone call and request for a service, the call waiting is too long. Other than that, I had a fantastic experience with AHS. The contractor that they sent came promptly and my AC has been working well since the repair.

I put in a claim online for my dryer and the process was easy. On the same week, I heard from an American Home Shield representative and I was pleased in the way that they were willing to help. The contractor who came out was fine and they had to order a part as they didn’t have it on hand. The dryer works now and I’d recommend American Home Shield.

I've read a lot about home warranties and I was a bit skeptical about enrolling in it. But in my experience now of having American Home Shield, things have been generally positive. We had a problem with our washer and the contractor they sent followed through the issue. They went around my schedule and called before arrival. They did a good job and made some recommendations too. The machine ended up being replaced and the people who did the installation were also very good. Our new washer is saving us a lot of time and I'm sure it's gonna help with energy-saving costs, running more efficiently. With that, I would highly recommend AHS.

My air conditioner went out, so I went online and got the American home Shield service department. The rep helped and got me the other people. They sent eight or nine different guys out there, but they kept saying that they could not do a geothermal type. Eventually, we got it taken care of by hiring another air conditioner guy to come out that worked on geothermal. AHS then said that they pay 1500 on a geothermal type air conditioner. I was dissatisfied for a while after the people came out, but I was happy with other stuff. So, I’m satisfied.

When my daughter bought a house, she got American Home Shield and she told me to get it as well when I bought my house. I have them for 11 years now. I always call them to submit a claim and they always call me back and send me somebody right away. When my AC was not cooling enough, I asked the guy that they sent to see if it needed anti-freeze. He checked it and said that it didn’t need that. He told me that what was needed was for the outside of the air conditioner to be cleaned, but he didn’t do anything. I wasn’t very happy with him. I told him that the other guy did it last time, but he said that it was not his job to do it. I got my son-in-law to clean the air conditioner and it started working. Two years ago, I had that same problem and the guy that AHS sent told me that it was the filter outside. It was in the floor so the dirt goes inside it when it rains. He went to get some chemicals and sprayed it around then took up all the dirt that was there.

If you are using American Home Shield's online claim form, submit it carefully. Their site is not bad but I submitted a claim before for the swimming pool, and it was not clear. There were choices there and I picked that my pump was not working, but then there was also a water leak. When I called them, they said they would only fix the water pump since it was what I picked. They would not look at the water that was leaking next to the pump. They said I had to make a separate call for the leak and pay another $100. That was ridiculous and I was not happy with that. I work in software and I develop those types of applications. There was no choice on the site such as, “Do you have multiple issues with the swimming...” Also, they could allow us to click on multiple choices like, “Please pick more than one issue if you think...” But I also submitted a claim online for the air conditioning and I had a very nice experience with their contractor who fixed the issue.

The ice maker on the refrigerator was freezing up, not making ice, and you couldn’t pull it out. My spouse went online to submit the claim to American Home Shield and getting the contractor out was very timely. When he came, he was very professional and did his thing. As he went along, he talked me through as to what the issue was. His recommendation was to replace the ice maker and since then, it has been good. However, it was the second time that the problem had to be fixed. I live in Clarksville and work in Nashville which is 50 miles away. It is hard for me to come home for something so to have it happen again was a little frustrating.

I made a claim with American Home Shield when my washer was making a weird sound that sounded like there was somebody trapped in there and kept banging on the wall. I went on their website and scheduled a service. Thereafter, somebody local called me right away and scheduled as well. They ordered the appliances for that washer, and fixed it within a week. The contractor was very attentive. He called me and kept me updated on the status as well as the time they will arrive. Also, it's been really pleasant working with a local and authorized repair service. Overall, I'm happy with AHS and I would recommend them.

When there was a gas leak and it was going into the water heater, I submitted a claim with American Home Shield online. Their claim process was easy. The plumbers called me, then they came over and took care of the problem. The same plumbing company already came before for other issues and the experience was fine. However, there was one issue before that needed more time so we're just waiting for them to come over to fix that issue. AHS could follow up a little more on open issues. But other than that, I would tell other people to get AHS as it takes the stress out of getting the repairs done. People can call AHS and then AHS finds the right person for them.

My AC was not blowing cold air, so American Home Shield had to replace the fan motor. I submitted the claim online and it was easy. We got an email back notifying that we had been assigned to a contractor within the hour. Then, I heard from them the next day. The contractor who came was good, too. The unit has been working fine since the repair.

We bought a new house and one of the air conditioners was not working. I filed a claim to American Home Shield online and the process was easy and straightforward. I gave the contractor the code for the garage because the house was unoccupied, and he went in and took care of it. He called me back in a few minutes to tell me what the problem was and that he had already fixed it. He had to replace a part and put Freon in it. He was great. Since then, our air conditioner has been great. Overall, it was a pleasant experience and easy to use. There weren’t a lot of hoops to jump through. It wasn’t complicated like some home warranties are. I’m glad we have American Home Shield.

My AC stopped blowing cold air so submitted a claim to AHS over the phone. I felt very good after talking to their reps who were able to answer all my questions. A contractor went out to me the next day. He was very professional and the AC has worked fine since he repaired it.

American Home Shield is known throughout our community through word of mouth. My neighbor told me about them and my father has been on my back about getting American Home Shield. When I submit a claim with them, I usually do it over the phone. The reps I spoke with are always professional. They take care of things quickly and it is wonderful.

Our upstairs AC stopped working at our house in Western NC. Called AHS and asked for repair. They have 2 vendors: Cam Heating and AC is 30 minutes away in Etowah, NC and the other Rabb Heating and AC is 3 hours away in Rock Hill, SC. Rabb did not answer their call. The other vendor could not come out to assess the problem for at least one week. They will not expedite the order unless someone in the home has a health problem or it is 105 degrees outside. 105. Based upon our experience AHS would be fine if you did not need service in any type of a rush. There is a local AC/Heating company but they are not contracted with AHS so they will not reimburse for that expense. We decided to go with the local provider and pay the money to have the AC fixed and will never recommend AHS. Before you purchase a contract from AHS read the reviews from other sites other than their own website.

Very frustrated with AHS and will NO LONGER recommend to friends and family! I live in San Antonio, TX where it is reaching right at 100 degrees. I placed a service call at 8:29 am Sunday and had not yet heard from the A/C company, TexAir as of 9 am Monday morning and when calling the # provided their mailbox was full! When I called AHS to notify them, they said that TexAir would be calling me shortly to schedule a time to come out. It is now after 3 pm and I still have not heard from TexAir and called AHS back. I was again told that TexAir would call me by the end of the day to schedule an appt for tomorrow!!! Already 2 days without AC in Texas!!! I asked AHS if there was another AC company that they contracted within San Antonio that might be able to actually call me and come out today. The answer was yes, BUT - that will be an extra service charge!!! Thank you AHS for the lack of concern and lack of customer service!

It was early June, I called for a garage door service. I was told I will receive a call from the vendor within 24 hrs. I received the call after 48 hrs. The vendor said it will take 10 days until they can send a technician over to fix my garage door. I called back the customer service and asked for another vendor. They said it will be another 24 hrs until they find the new vendor. The story short, it took me 5 days and spending hours on the phone and finally no one was sent over to fix it. One of friends found a temporary solution so I can leave town.

We had one of AHS' certified technician come out to look at the microwave in April, they found nothing. After continuing to have problems the next technician who looked at it in July discovered wires fused together and the appliance to be a fire hazard. This will be the second time an AHS certified technician either completely missed an issue or performed an installation incorrectly - and additional order, in relation to repairing our A/C unit was only necessary because the technician called to fix the furnace installed wiring incorrectly. Was told the service fee still applied because each case was a separate work order. If you enjoy paying multiple times to get the same issue fixed, AHS is the warranty company for you.

This is the second similar incident with AHS in one year. On June 14th just days before my LO's birthday party our dishwasher broke (Starts, Blinks, and Stops). I submitted a service call online around 6 PM and I couldn't get an response from the contract even by COB next day which was Friday. AHS told me that they couldn't assign a different contractor until they receive a confirmation from contractor that he isn't available. They were closed on Saturday and Sunday. I called AHS on Monday to find a different contractor and no response from them either, apparently there are not many contractors in Raleigh, NC who can work on Samsung Dishwasher. As per AHS customer service person, I had to wait till Wednesday to call so they can reassign me to a different contractor. And I did.

Last week our A/C went out on our new home. Wife made a claim with American Home Shield, and they sent out a contracted company. It took almost a week for the A/C company to come out to do the diagnostics, when they did come out they told us the compressor was burnt out and needed to be replaced. This was ok, as this is a part covered by the warranty. The tech said we would submit his report to AHS to get it authorized. Mind you our house is currently really hot inside @ 92 with all the fans on. This was on Thursday early afternoon. Friday mid morning, my wife called AHS to see if it was all approved. They said they still needed a report from the technician.

I have been dealing with AHS for over 1 month regarding my air conditioner. This has been the most frustrating interaction I have ever had with any company. The lack of communication within the company is laughable. No one knows who the managers are. No one knows a telephone number or ext. number for any other department. They sent a very short canned response and have never followed up or tried to contact me at all. My frustration level cannot be measured. AHS. If you really have a Social Media Specialist have them call me. You have my cell phone number with my contract information.

AHS was recommended to me by a friend who has had all positive experiences, but unfortunately, my very first experience was horrible. We just bought a new home and I wanted to use my warranty to have re-key the locks since dozens of contractors were working in the home prior to purchase. I called, and the person who helped me was very nice, and she scheduled the locksmith for me, and said I'd hear from them within 24 hours. I called the locksmith directly after not hearing from them after 26 hours, and the person was very rude, and dismissive and told me that they still had time to get back to me so I needed to wait.

The company that I had to deal with and was ultimately waiting for the service was horrible. The contractor, Temprite, diagnosed that our AC needed a compressor. It was only supposed to take seven days to get the part. By the time that I decided to replace the whole unit, they still hadn’t had the part which was two weeks out. Those were the hottest and most humid days of the summer and I got the feeling that Temprite didn’t care. It got to the point where I found my own company to give me a quote and get the job done as the heat was unbearable. I decided to cut my losses and got the reimbursement from American Home Shield. Then I canceled my contract since I’m not looking into them anymore in the future.

I submitted a claim for the pump and the hoses of my pool with American Home Shield and the only problem we had was the timing trying to get the contractor out faster. The contractor just got this territory and he was really busy and it took him about a week before he could come out but when he came he took care of the situation. He was very personable and he told me what he was doing. After the repair the pump and the hoses were working good.

The refrigerator was leaking down into my lower vegetable and fruit bins, on the shelf there. Then as it filled up, it would flow out onto my floor on each side. I have laminate flooring so I had to keep a towel down all the time because I never knew when it was gonna happen. I called in my claim to AHS. The first company they sent out was a joke. The technician that came out was very sarcastic. He wouldn’t even look inside the refrigerator to see what was going on. He just said that my gasket was torn. He put new gaskets in but that didn’t do any good. When I had to have him come back out again, I called AHS and they set up everything.

The outside fan of our AC had stopped so I called American Home Shield. The claims process over the phone was automatic and all push button. It was great. The contractor was out the next day and fixed the issue right away. He was also very polite, nice and informative. I've used American Home Shield about four times now and the experience has been really wonderful every time.

My air conditioner went out so I called them in to American Home Shield. It was over the weekend but the contractors came during the week after the weekend hours and they were both professional, courteous and experienced. Since then, the air conditioning has been doing good.

I had a problem with the central heating, and heating and air were very vital parts of the summer that I needed. I filed the claim with AHS over the phone and they sent somebody out to diagnose the problem. They don’t give you much freon and the customer has to pay an absurd amount for it. They pay $10 a pound and I had to pay almost $400 for freon. It just added to my frustration.

I sold a house and the inspectors said that there were some things that needed to be fixed. After I submitted a claim with American Home Shield online, I got a text then a phone call. I waited for two days and when the contractor came, he was able to fix a lot of my things. There were various leaks that he fixed in multiple areas. He actually fixed more than what I had put down and dealing with him was a very pleasant experience.

American Home Shield's website was pretty good. We submitted a claim online and scheduled for the microwave to get repaired. The contractor needed to come back and the total repair took about two weeks, but it was done. Also, we had somebody come and look at the bathtub, but it was not covered. Still, American Home Shield is a good home warranty company.

I recommend American Home Shield. They sent iPlumb the very next day I made a claim and the person who came was really good. They came at 9:00 when they said they would come and they fixed the leaking toilet within half an hour. Everything is working well now.

My washer wasn't spinning. I submitted a claim to American Home Shield over the phone and it wasn't difficult doing that. The contractor came and initially fixed it. It worked a day and it went on again. It took a while to get the contractor back and I had to engage American Home Shield. The contractor finally came back out. They said it was the drain pump that was bad then I have not heard again from the contractor. I’ve been calling American Home Shield and they’ve been trying to get the contractor to call me back. It was a good thing the contractor mentioned to me that there was something that was on the recoil on the washer.

I had an issue with my garbage disposal. Initially, the gentleman that AHS sent out told me that if he could fix it, he couldn't replace it. He also said that they don’t get paid enough if they have to replace an item so they try not to have to do that and I didn’t appreciate him sharing that with me. It was not my problem whether he makes money or not. That was AHS' deal. The tech was able to temporarily fix the garbage disposal and it was a matter of me turning the flywheel on and resetting it. I had to do it again and again and I went through that for about two more months until it finally quit.

The water was not draining on the washer. I went online and filed a claim with AHS and it went really smoothly. Pro Appliance gave us a call the next day and then it was just a matter of coordinating the time when they could come. The contractor who came was great and I am very satisfied.

I filed a claim for a plumbing issue with American Home Shield and it took about two and a half weeks for SAP Home Repair Services to come out and put the water heating in. It was always too cold and I was boiling water and carrying the hot water upstairs to pour in the tub. I’m 75 years old and I can’t be carrying up water upstairs, but I did it for about two and a half weeks. I was so glad when they came and installed that thing. The contractors were really friendly and nice. They apologized and said they were really backed up.

I submitted a claim to American Home Shield for my clogged drain. I did it online and the site was very user-friendly. I put in the claim early morning and the contractor called me within an hour. They said they could come that afternoon between 3:00 and 7:00 the first day. However, they weren’t able to make it that day. I called towards the end of the window, which was 7:00 p.m. and they were stuck in another job somewhere. They said they were still coming, but then it got to be till 10:00 at night. I told them not to come over. They shouldn’t have scheduled that day. They rescheduled for the next day and worked out fine. I understand those things happen and after the repair, the drain has been working fine. I’ve had AHS for more than 10 years and I’ve never really had any major issues with them. They’re good.

My AC fan was not working so I called American Home Shield to submit the claim and the reps booked an appointment with the contractor. It took the contractor three days to come out to our home but he was very helpful. He talked about how we can keep the house bill low and how to maintain the AC. Since the repair, the AC has been good. However, my microwave is also not working and it has been 2 weeks but it's not done yet so I'm frustrated. The contractor has already come once but he has not fixed it because they said they had to do whatever they had to do. He came the other day like he was supposed to but he didn't have the part. My microwave is very old but it should not take so long to fix that.

Submitting a claim to American Home Shield has always been easy. I needed to get my furnace repaired and the contractors showed up on time, explained what the issue was and fixed it. They were in and out in less than 15 minutes. American Home Shield is a really good service and I'd recommend it.

I submitted a claim to American Home Shield online when my air conditioner motor gave out. I always like talking to a real person, but, for that, since it was the dead of summer, I was very impressed with how quickly the people that they gave me responded back to me. However, I only had a problem because I wound up thinking somebody had fixed it but they had not. They did not come out because I canceled them before they would come out. One of my kids who knew something about it had come in and he told me what I just needed to do. I thought it was just the breaker switch, but it turned out that it was because the motor’s within burned out and so it kept going off.

I have a septic that backed up and it was so easy to submit a claim with American Home Shield. My interaction with their reps was great and they were so nice. They told me right away who was gonna be coming and they gave me the phone number if I wanted to contact that company to see when for sure they were gonna come out. I called the company and their rep said that they would be out the next morning. They came right out and they were very nice. They told me what they were doing and when it was all done, they said that it wasn't the septic but sludge in the pipes. They snaked it, flushed it out, and it has been working ever since.

We used to go to our homeowner’s insurance or call independent people in our neighborhood to come and look at a situation and tell us what was wrong, but AHS has been a blessing for us because we have people come and tell us what we need. I've used them more than several times and I've always had a good experience with the people they sent and I’ve always been happy when I speak to their representatives.

The AC was making a funny sound and I filed an online claim for it with American Home Shield, who immediately set up an appointment. The tech from Crystal Air came out, assessed the problem and fixed the first thing with a part he had in his truck. I also told him about another issue and he told me to call him if it gets any worse and they will order the other part. He has ordered the part and we're just waiting for the part to come in for him to come back and put the new part in. I’m really happy with Crystal Air. The tech was very professional and outstanding and he took care of the problem.

I decided to buy the policy on the recommendation of one of my husband's co-workers who had purchased it and used it several times. I had been thinking about it because we have an older home and some very old systems then we had to replace the stove on a moment's notice. So I thought we oughta do it. I asked my husband's co-worker if American Home Shield had really great service and if it was not a hassle. He said no and that it had been perfect. And I would agree. I submitted a claim online when our whole-house air conditioning unit had a breakdown. The site was easy to use and I heard back almost immediately. I got the confirmation email from American Home Shield then I heard from the contractor right away.

Pool pump went out and I called my pool contractor today. I was told that it would cost 1200.00. I called American Home Shield 4 time. One to see if this was covered (Yes) and that I have to use their contractor. I then called back and was told the same thing by another lady and she was rude and hung up on me. Called back again and was on hold for over 20 minutes. The last call I was told again the same thing but to call back tomorrow and ask for the outside approval department.

We don’t have our dryer for 3 wks. Every time you call the representative doesn’t appear to care with your concerns. You have to explain every time you call. They transfer you to another rep. Waiting for so long then hang up. I have this company last year. I don’t have any issue till this year.

July 26, 2018 Stopped up kitchen sink drain, dripping sink, two toilets with issues, water regulator issue. Two companies refused to come out and said, "Get someone else." There have been three house calls. The first company submitted a claim to AHS and AMH has authorized $600 worth of repairs. It is August 19th and there has not been one repair completed. Service providers will not return calls to us or AHS. AHS is unable to provide competent service providers that speak English and that will complete the work. Their advertisement states, "Eliminate the hassles/expenses of home repair with AHS!" Dealing with AHS and their providers is nothing but a hassle and you beg for service.

The air conditioner wasn’t turning on so we did not have any cool air coming out of it. I went online to file a claim and navigating the American Home Shield website was fine. However, I didn’t like that it was a Tuesday before the tech could come out when I had put in the request on a Saturday. It’s close to 100 degrees in South Carolina and that really was not great. Yet when the techs came out, they were quick and friendly. They found the issue within 20 minutes and had me back up and running. I even tried to pay them and they told me that’s not the way it works. It was an excellent experience and I find having the AHS warranty to be valuable. I didn’t know what the issue could have been and it was really simple for me to be able to go online and request someone to come out. Now, I’ve already recommended American Home Shield to three of my friends.

The people at American Home Shield are courteous and they're prompt in what they do. I'm also able to handle everything electronically. We rarely have to actually call them. My concerns with American Home Shield is that sometimes, they would recommend someone who won't come out as far as where we live. We live in a gray area, in the exurbs outside of Columbia and in between cities. I would get an email that says the vendor is going to come but the vendor is thinking that they're not gonna come. So a day will pass and I would contact the vendor then the vendor would tell me they don’t come out that far. Then another day or so would pass before I can get American Home Shield back in the game.

They’ve been very helpful but I’m not happy with them right now. I called a few weeks ago about my stand-up freezer and they proceeded to tell me it wasn’t covered when I thought it was. I want to know why it’s not covered. I’ve called back a couple of different times and I get disconnected each time. They keep saying, “I’m transferring you.” and the next thing I know, I’m disconnected. I called back again and it was the same thing. I get frustrated and I’ve been thinking about possibly changing services. However, I’ve had no problem with anybody they’ve sent out and I submit claims over the phone, which is easy to do.

I need to call American Home Shield because they sent someone a month ago to do something underneath my sink and it's still not fixed. The tech claimed they fixed it, but I went over there yesterday and it's still soaking wet now to the point of mildew. I'm about to cancel 'cause my contract renews in August 21st, but I need to get this problem resolved first before I cancel. Their prices have gone up tremendously. I have another warranty company that I'm dealing with at another house, and they're cheaper so I'm gonna go with them.

Having a warranty takes the worry out of me having to fix things and figure out how to do things. I normally submit claims online and the AHS website is easy but it needs some parts for notes because I can only check a box. As far as the contractors, it's been really quick for them to come out. The turnaround time has been usually within 24 hours. This last one was Harvey's Plumbing for some leaks that I had, and they were amazing. The guy was very professional and he explained everything before he did anything and it went well.

The contractor came out in a timely fashion and had it been much hotter in the house, we would have called somebody else. The first time, the guy was really honest with me and the people who hadn't changed the filters in my rental property told me they had. I called them back after I was positive that the filter was the problem and that the units have been kept clean. They replaced a motor and cleaned the compressor out really good and all seems to be well. Now the renters stopped complaining about it. I submitted the claim first and then waited. It would’ve been out of pocket if I did it the other way. Only $10 worth of Freon was covered and say, I need to replace my unit and it takes 10 pounds of Freon to replace the unit, that’s between $600 and a $1,000 that I had to pay on top of the deductible.

The ice maker in my refrigerator wasn’t producing ice. Randomly, it would shoot out ice and then it wouldn’t work. I filed a claim over the phone and it was fine speaking with the representative. The contractor came and he was a very nice gentleman. He didn’t fix it the first time around, so we had to reschedule. The part he ordered the first time didn't fix it, so he had to order an additional part. Then he came back and repaired it in two hours. The ice maker works great now.

I filed a claim with AHS for my garbage disposal. I thought that there was something wrong with it. However, there was just a screw stuck inside. Still, their contractor was good and he fixed the problem.

The AC was not blowing cool air. I found an air conditioning company and then, I made the claim with American Home Shield and gave them the number. They took care of it very expeditiously and they did a great job. The guy came out and it took a couple of hours for him to do but he got the job done. He talked to me about using the air conditioning unit the best and most economical way and how it operated. A fuse went out within a week of him fixing it. I went and got another fuse and it has been running just fine.

We came home from being gone for a few days and the house was really hot and our AC unit wasn’t running. It stopped working. I did a claim online with American Home Shield. We ended up having to call because nobody was ever assigned to our account. So, we had to call twice, and then they finally got somebody assigned to us. The AHS representatives were fine. Also, the contractors were great. It took three days to get scheduled and then they had to order a part, but they did a good job. Everything is working fine now. We're happy with our American Home Shield coverage. We've not had any problems, and we've utilized it twice this year, so we're very thankful for it. It's definitely worth it to have the peace of mind that things are covered if they get broken.

When I bought my old house in Chicago in ’95, we had an American Home Shield warranty and we hated it. Every contractor we called was incompetent and we had three or four calls in the course of the year. We did not renew it and I had nothing nice to say about American Home Shield for 20 years. So, when it was proposed when we bought this house that we take one of these warranties, I said to our Realtor, “I don't know that this is gonna be any good.” And she said to not worry because Long Realty has a very good relationship here in Tucson with American Home Shield and that if AHS doesn’t take good care of us, she can make a phone call to help. So far, I haven't needed to call in the marines and the service has been fine.

When the microwave went out, I went online and submitted a claim. Navigating the website was okay and pretty straightforward. Then a contractor came within two days. He was very professional and he mentioned something regarding the fuse inside of the microwave. Everything is back to normal now. Having a warranty is very valuable particularly if the home is older and I would recommend American Home Shield.

We did not have any hot water. It would get warm at best and it happened always so we used to turn the water on and then eventually it would get somewhat hot and then it just eventually just wasn’t getting anything. We submitted a claim to American Home Shield online and it was not difficult at all. The contractor from Richards Plumbing Service came out no longer than 24 hours after and then he flushed it and he also changed our dip tubes. Then we started getting hot water again. I was very satisfied. He was very good and professional, and he explained everything. I’d definitely recommend him.

There was an issue with my AC and I filed a claim for it over the phone. The rep was knowledgeable and understanding of what I needed to get done. The next day, the contractor showed up and I felt good about it because I’ve had the gentleman out for us twice and their company, AC Plus has always done quality work. The tech explained everything and ran over everything clearly. I will recommend American Home Shield to a lot of people. If I didn’t have them, I’d be paying excessive amounts of money versus paying $75 just for a service and that’s tremendous for me. It’s very valuable having the warranty because I’m up in the heat now and it’s a tremendous financial burden that’s off of me.

Filing a claim with American Home Shield is a very easy process and their contractors come out fast once they are scheduled. When my garage wouldn’t open or close, I submitted my claim online then I got a text message saying that I would get someone to schedule within 24 hours. The next morning I received a phone call to schedule an appointment. When the tech came out, he knew out of what I told him that the issue was the circuit board. He changed the board and reset my remote, and the garage door opener has been working since. He also told me some knowledgeable stuff. He told me what usually happens to lead to the issue and that was exactly what happened. He was good.

The air conditioning didn't work that I needed to file a claim. I did it online and it was a decent process. After a couple of days, I heard back from a contractor as far as when they would be able to come out and do the repairs. I really like the contractor. They're good people and the air conditioning is working. I’m happy with American Home Shield.

I normally submitted my claims with American Home Shield on the phone and my interactions with the reps have been wonderful. I was having an issue with the hot water tank and when I filed a claim with AHS for this, they called the contractor, A & M Appliances. The plumber came, then he said he would be back on a certain day and he did not come for a week. When he came back, he put a new hot water tank in to replace the old one, and the new tank has been working great. I would highly recommend AHS. They've been really good in taking care of every problem that I’ve had and I've had some.

I called American Home Shield to file a claim for our washing machine that stopped spinning. A contractor came out in just a couple of days. He was very informative. Overall, I like American Home Shield, however, it’s a little expensive. It’s good for major and more expensive issues that come up, but with the washing machine once I signed up and found out what the issue was, it didn’t warn us the $70 fee.

I filed a claim online and AHS's response time had been smooth and the process was also easy. But they charged me even before sending someone out. Then, the contractor came, checked the AC, and everything went fine. It turned out that the remote needed batteries and the problem had nothing to do with the actual AC. Other than that, when calling AHS's customer service, getting hold of someone has been very tough and would take an hour. Plus, their response has been slow and canceling requests with them has been a tough job. It would be better if they improve on the response time and the customer service. Many times, I’ve thought of canceling my subscription and if I'm not satisfied a couple of times more, I might cancel it.

The capacitor of my AC went out and I called it in to American Home Shield so I could talk to a person because there were times when we go online that the computer would keep me going back to the start. The reps were very nice and always said that they will take care of the issue. The first guy that came out told me something else was wrong with the air conditioner and it took a couple of days for the next guy. They ordered a big compressor and then when he put it back together, he left a hole in it and all of the Freon went out. The next guy that came out fixed that but he forgot to put the compressor. It kept going out for about four weeks.

My oven exhaust fan stopped working so I called AHS. They contacted one of their contractors who then contacted me and it was done the same day. The contractor was fantastic. He came in and when I pressed the button, he said he knew what the issue was. He taught me and described what was going on with the exhaust fan. He brought his tools and he was able to fix it in 10 minutes. I wish all repairs were that fast. The exhaust fan has been working perfectly since then.

It was 97 degrees in Houston and my AC went out. I filed a claim with an AHS rep and Royal Air came out. It was the second time I’ve had them come fix it and all they wanted to do was patch it. The work was fine, but they were trying to patch a system that was 25 years old, out of code, and out of compliance. They patched it last time and it didn’t last three months. They kept saying American Home Shield wasn’t gonna pay for anything more than a patch. At some point, I thought American Home Shield should step in and do something else but they didn’t. But Royal Air's reps were fine. They were the ones that said I needed a new system, which I agreed, and they put a brand new unit in.

I've been with American Home Shield for a couple of years now. Their package was better so I went with them. I usually file my claims online and my communication with them has been very quick too. ANR came out and it went really well. The guy did a very good job and was quick. He was also very nice, kind, and professional. It was excellent.

We bought our new home, and we have been with American Home Shield for approximately three and a half months now. Our dishwasher had some problems, as well as our garbage disposal. The claim submission over the phone was really easy, prompt, and professional. There was, however, a miscommunication with the first contractor. I was under the impression that the contractor that showed up was going to take care of both of the problems, so it required a second visit from another individual, and I had to pay another $75 co-pay. Nevertheless, they were both professional, too. The units work fine now. AHS is an excellent company, and I'm glad that we are working with them. I would recommend them.

I would recommend this product. Filing the claim online was extremely easy and the tech that American Home Shield sent was knowledgeable and really easy to talk to. The air conditioner was leaking water into the hallway and the repair took a little bit longer. But he provided status updates during the process and we didn't have any issues.

American Home Shield is great. When I have spoken with their representatives, the experience has been easy. They have good customer service. The contractor who came out for the water heater was great too. It wasn't heating and they solved the issue right away. They were friendly and quick.

My house temperature wasn’t being controlled like it should have and it was very hot outside. I would set the thermostat low and it wouldn’t go down, so I was having issues with keeping our house cool. I filed a claim for it with American Home Shield online and navigating their website was very straightforward. The process was very streamlined and I got a call that afternoon after I put in the request and then the contractor came that week.

Our breaker box wasn't working properly so we called American Home Shield. The rep took my claim and gave me the electric company’s name and phone number. The contractor then came out the next day. I showed them where the box was and explained my problem. Since the repair, the breaker box has been working well. Overall, having a warranty is valuable and I'm satisfied with my experience with American Home Shield. They could get the repairs done without me having to look for people to go to and they get what they said they'd recommend.

My wife has been submitting claims to American Home Shield over the phone and the contractors call us the next day. They usually show up the day after. I had them come out for an air conditioner repair and they repaired it. Then three days later, it broke again, but it was something else, and they came again. Repairs were done the same day and everything’s been good. We've been pleased with the service. I've also recommended American Home Shield to my friends.

I've used American Home Shield multiple times over the years for our home when we owned it and never had an issue. Also, their warranty had a good price. More recently, I filed a claim with them on behalf of the new owners for a faulty burner on the oven. AHS called us within a day and a contractor came out quickly within three days. Everything was great. The technicians ordered a new part, came back out, was in contact with the new owners and they were happy with how everything turned out. I'd definitely recommend AHS.

A couple of years ago, my microwave and refrigerator were on the blink so I called American Home Shield and they sent a subcontractor. The man had me so mad and so upset and it took me a year and a half or so to get past that. By that time, the refrigerator wasn't keeping anything cold and the microwave didn't work at all. I called American Home Shield again and I told them not to send those same people here. They sent a different subcontractor and I told him about the experience. When he looked at what was going on, the circuit board was out on the microwave and the door was not correct on it. Then the compressor of the refrigerator was also out. He ordered the parts and replaced the compressor on the 21-year old refrigerator as well as the circuit board and the door on the microwave.

There was a stoppage in our drainage so I filed claim online. The navigation of the American Home Shield website was easy. A contractor came out in a day and he introduced himself. He fixed our problem and did a good job.

August 18th another weekend without air conditioning. Just spent $600 on air conditioners. American Home Shield please stay away from this business. An email on August 3rd saying get ready to get your heat pump fixed which is a part of your air conditioner. No one I mean no one has done anything. I hope I can attach the screenshot of my emails to show that they make false promises but collected my monthly payment on time automatically.

American Home Shield does everything they can to make it difficult for you to get service, get parts, replacements, etc. They leave you on hold (their website doesn't permit service for many questions), you have to chase after them to get every step of a repair/replacement process done, and the customer service agents are simply powerless to resolve any problem. In short, what they promise on a website is, in practice, severely hindered by their institutional resistance to do anything other than bill your credit card each month. It's like dealing with the DMV. Good luck.

If zero stars was an option, that is what I would pick. Please do yourself a favor and avoid this company. We have wasted money with them for years, and we are currently in a battle with them over our refrigerator that we have never had serviced for 20 years. The company they sent out claims that some wires in the freezer had been cut by the previous repair. Funny thing is we have never had any repairs done to it, which was bought new at Sears in 1998. Here in lies the problem. They use the shadiest service companies. No telling who we have let into our house, what their background is.

One weekend, I noticed that the temperature in the house was getting hotter and hotter, but the AC was still running. However, it was pumping out hot air. From what I understand, if there is this issue, it’s better you get to turn off the AC so it doesn’t cause any more damage to the unit, and that was when I contacted American Home Shield. I went to their website, which was perfect and very easy to read and follow, and I filed my claim. The contractor came out after a couple of days and he was very professional and nice. He explained the situation and what he believed was going on. He took extra time to make sure that my AC unit and the HVAC system were working because he said it looked like everything was fine. He also made sure that the unit was cleared of debris and everything was good to go.

I have two units in my house and the upstairs unit started smoking or had the smell of burning rubber when we had about 15 family members visiting. It made us all nervous. We turned the AC off and the guys came in, checked it and said that a pump or something had gone off. And then, it wasn't cooling in a span of one month. So ultimately, it had to get it replaced because it was very old. I called American Home Shield and tried to do the internet but then, I had to know my item number or my member number so I started to log it in and then I just called. Their reps were at times responsive. They gave me a name and then I didn't hear from that person for a day or two that I had to chase them down. And so, my short interactions with AHS is mostly just checking in. I paid them right away and then they seemed to be out of it and I'm just dealing with the provider.

The sensor on my water heater went out and it needed to be replaced, so I filed for a plumbing issue online to American Home Shield. It was pretty easy and then the company that they went through, Advanced Home Services, contacted me and set up an appointment. They were there the very next day. The contractor was very courteous. There was a big time window and he called me up and said, “I’ll be there in 20-30 minutes.” He showed up, did the job and he was good to go. Everything’s going well now. To get everything done was very user-friendly and it was very easy. So, I’m happy with it. I would definitely recommend AHS.

I'm waiting for a call for my AC and still nobody has. This is a different house because I own rentals. The heat there don't match. One's a different size than the other and I had somebody come out that said they don't go together and the heat is not even hooked up. Then when American Home Shield sent someone out, he said they're the same and everything was fine, which is a bunch of crap. AHS sent the exact, same people out, so it's some kind of a second opinion there and it has been a mess. AHS just brushes off the issue. Right now the air is working, but the furnace isn't even hooked up. I'm waiting to see what happens this next time. Yesterday, I put a call in to one of my rentals I'm working on because it's not getting cool in there. They should have contacted me by now, but still haven't.

We put the house on the market and someone had an inspection on the AC and said that there’s a certain temperature it’s supposed to meet whenever you turn it on. It wasn’t meeting that, so something was broken on it. The air wasn’t working and it wasn’t getting cold. I went online and submitted a claim for repair with American Home Shield. It was very easy to navigate through their website and it was a lot easier to do it online than trying to get somebody on the phone there. It didn’t take long to get a contractor out, but there was an issue between the contractor and the warranty.

My air conditioner was making a weird noise which I could hear from the inside of my house. Also when I have it on auto, it wasn't cutting it on and off in a timely manner. I submitted a claim to American Home Shield online and their website was awesome, easy, simple and user-friendly. I didn't spend five minutes throughout the thing. It took three days, which included the weekend, to get a contractor out. It was hot during that time so I was glad it happened so quickly. The interaction with the tech was awesome too. He was very professional, down to earth and friendly. He came in and spoke to me and my mom. He asked to see where the unit was located inside the house and told me exactly what he felt was wrong after he inspected everything. After the repair, I haven't had any issues at all.

One of our air conditioning units was not working, so I submitted a claim with American Home Shield online. It was very easy to navigate through their website. I put the claim in on a Friday and the contractor came out on Monday afternoon. When he came in, he was trying to assess what the problem was and he told me what he was gonna do. He wanted to see where the unit was. He fixed it and he left, but after two days, the same issue came back, so I had to call AHS again. On the second time the contractor came in, the unit was fixed. My house is a couple of years older, so things break, and when things break, the home warranty is the easiest option to get a fix, so it is very valuable to have the warranty on our property. I would even tell my neighbors to get one.

When our air conditioner wasn’t running and the house was hot, my wife called American Home Shield and the contractors came in 72 hours. They talked to my wife, were friendly and they fixed the problem. You’re crazy if you don’t use AHS. We love them. They are awesome and have been so good to us.

The warranty has saved me lots of money. When the heater was leaking, I called the claims department and they set me up for an appointment. Putting the claim in was real easy and they were really good to me. The contractors were really good too. They came out one day and when the heater was still having issues, they came back the next day. They did a really good job on it.

We came home from a vacation and our ice maker was empty. It had not been making ice for quite some time, so we called American Home Shield and they called Lake Area. This gentleman came out and he was nice but we didn't get results from him. He said that it was the sensor, so we needed to order it. That took a week to get the sensor in then he came out and put them in. But he said that the ice maker wouldn’t start up right away and that we needed to wait about 24 hours to see if it works or not. In 24 hours, nothing had happened. So we called them again and they sent him back out. This time he said we needed to replace the ice maker and that took close to another week. We were about to leave town at the time and we were worried that this wasn’t gonna be fixed. We would be gone for two weeks, so we told them that. They rushed a little bit and came out with an ice maker. Then the same guy put that in and nothing happened.

My air conditioning unit broke down, so I submitted a claim to American Home Shield. The process was easy going. I used the app and I only had to click about three or four buttons and I was done. The contractors they sent out were great. They’ve been out to our place before, and the best part of it was that there was no service charge for them to come out. Also, they were pretty quick to respond and they showed up on time. After the repair, the air conditioning has been working well.

I've been with other companies that would send a contractor out who would take one look at something and say, "Nope, we're not gonna do it." And then the warranty company would charge us $75. American Home Shield has been spot on. Recently I got the contractor Ace and they're fabulous. They're responsive, polite and they get there when they say they're going to.

I've had American Home Shield since I moved in to my house about nine years ago and I'm very happy with them. I do my claims over the phone and everybody that I've dealt with has been very professional and nice. Lately, I've had their techs out frequently and most recently I got a fantastic guy named Brian for my washer and dryer. He was prompt, very pleasant and I felt very comfortable having him. He explained exactly what was wrong and what was being done. He was really on top of everything. Some parts needed to be ordered for my washer and so he's coming back again this coming Monday. Since I've had AHS for these repairs, everything has been done very well and I've been happy with the results of all the visits. They're doing a fantastic job so I always recommend them to anybody I know that’s getting a house.

American Home Shield is a great company. They're doing a great job and I really appreciate them. When I called to file a claim, the reps I spoke with were good. But I was told that somebody would call me back in four hours then somebody would be at my house within 24 hours. That was a long time. The fan of the AC wasn’t coming on and it was hot. But that aside, the guy who came out was on time and professional. He looked around at some of the wires and checked everything. He was focused too. He didn’t go all over the house. He specifically stayed where the issue was and I appreciated that. He got the AC to work and my kids are not complaining now. He was really good.

The water line coming into the house right on the outside sprung a leak and the contractors who worked on it were fine. I spoke with them through the phone and they came out while I was at work. Everything’s been fine.

My air conditioner was working but it was not cooling. I called American Home Shield to submit a claim and the rep responded immediately. She wrote a report, then she gave me the number of the contractor that I had to call. I called the contractor and set an appointment, and they came out in two days as scheduled. The AC guy wanted to know what the problem was, so I explained it to him. Then he looked at it and told me all that was needed, what AHS would cover, and what my payment would be, and I agreed. But the repair took more time since some parts had to be ordered. When the parts arrived, the contractor called me and we set an appointment again. The tech came in and fixed my AC, and everything has been good since the repair.

I've had AHS for about five years and I look at it as insurance. If something goes haywire, I have someone to help me out and hopefully take care of it. There have been a few that I'm not happy about as far as claims denied. We still have a broken appliance as it was reported that the washer would cost more to repair and we understand that it’s under review as to how they are gonna proceed.

American Home Shield is very good. They had a technician out right away when I placed a call and everything worked out great. The AC wasn’t blowing cold air, and the technician found the problem and fixed it that day.

We’re trying to sell our home. So, we had to get a couple of things unclogged and a tub unclogged, and then we had to change all the drain plug. I submitted the claim to AHS on their app and it was easy. It also took one day for ASAP Plumbing to come out. Then they had to come back because they didn’t have a part. So, the total job took three days. Their service was great. I like American Home Shield and I recommend it to a lot of people.

We had an issue with our air conditioner. The thermostat had turned off and the unit was not working, even if we put the breakers and switches. I submitted a claim to American Home Shield online and then I called them the next day to confirm everything because I wanted to make sure who they were sending out. I wanted to check on the reviews because it wasn't one that I had heard of in our area. I was kind of hoping that we could request somebody that we were a little more familiar with but they have to use providers that they are contracted with. There weren’t a whole lot of options for us to be able to make any changes to that, but they told me about the reviews for that particular provider being positive in terms of their customers that have used them before.

I submitted my claim on the phone and I heard from the company that would be sending a contractor fairly quickly. I felt good about the customer service I received from the reps at American Home Shield and their process worked for me. I was impressed with the contractor. They were professional, on time and they weren’t lollygagging around. They got right to the problem and took care of it.

I’ve been with American Home Shield for at least 10 years and they’re very efficient. They have good quality contractors who get the work done. I just had somebody today for a dishwasher problem and he was good. He even did the people next door which I appreciated. One time, there was an issue with my ceiling fan and the tech arrived on time for that. He tested the battery in my remote for that and it wasn’t the remote. It was a bad switch in the wall which he replaced. He was very efficient and helpful. He has been here before and he knew that I’m a widow and he wanted to know if there was anything else he could do while he was here. American Home Shield is worth the money. I had the whole house air conditioning unit replaced and all I paid was $75. I have gotten my money’s worth every year because there have been so many things here. I always tell people about AHS.

We had a leak in the wall and we could hear the water dripping. We had been noticing it for a little while and after a family member called American Home Shield, the contractors came the next day and provided good service. I would recommend AHS.

Two rooms in my house weren’t getting any air, so I thought we'd see what American Home Shield had to say, and basically, the contractor they sent couldn’t fix it. He said it has to do with the venting, that heating could stop working and that it was not covered. But, he was very polite and pleasant, and he checked my equipment. They still have done a great job. I normally submit my claims online, and AHS has been very efficient. However, the couple of times I've needed something done, they weren't really able to solve my problems.

The air conditioner quit blowing and shut down totally so I submitted a claim online. I prefer going online because with phone calls, I keep on hold forever sometimes. For this claim, American Home Shield contacted me back the next day and then I got another message saying that the contractor had been contacted. So there was a referral to a local company. But I had a second claim which was for the water heater and that caused a bit of a hiccup. I have a tankless water heater and they didn't pick up on the tankless part. So on two different times, they sent me repair folks who did not work on tankless heaters at all. I called and told American Home Shield that they had to find somebody who actually works on a tankless heater. But that aside, both of the contractors who worked on the AC and the heater were competent. Both of the problems were fairly minor and the contractors solved them fairly quickly. The experience I had with them was positive.

The air conditioner wasn’t working at all. It wasn’t kicking on and the contractor sent by American Home Shield came out to fix it. It turned out it was the thermostat was broken, and so they replaced it and then it seemed to work fine. I made that claim over the phone and it was good. I’ve also submitted claims online before and it was also pretty easy. I prefer that mode, too, because I'm busy. The contractor was very professional and his work was very well done. Since then, the AC has worked great.

The contractor AHS sent has come four times for my AC and they misdiagnosed thrice. The fourth time they ordered and brought in the wrong part. My house right now is at 96 degrees and it's been that way for 30 days. I also can't leave because every week they come back. Now they haven't even scheduled when they're gonna come back.

My thermostat would be set at 72 and it would be 75, and it would keep running and running. I submitted a claim online with American Home Shield. They texted me that they were assigning it to Air Doctor AC and Heating, and that they would contact me, which they did, and then they came out as soon as they could and they made the repair. They didn’t figure it out the first time, but they did the second time. They're good. I would recommend American Home Shield. I'm very happy I have the home warranty.

A month ago, the fan motor on the AC went out. I turned it in on a Sunday and AMP, out of Oklahoma City, called. They said they'd be here on Wednesday so we had to spend two more nights in a hotel. My AC is a Goodman and the contractor said they don't carry motors for that brand. The fan motor is specific to the brand, so you couldn’t go to Locke Supply and put a new fan motor on. The fella figured out the trick to get the motor to spin and had gotten it started. He gave me a couple of handy tips to keep the air conditioner fan moving, so we don’t have to spend another night in the hotel. He told me that if you put a box fan on top of it, that could help keep the fan blades moving. He also showed me how to spin it with a screwdriver, so I was able to get it to spin with a screwdriver once. Then he came back on Friday and put the fan motor in there and it’s been working since then.

My son had a friend who has some experience with AHS and he recommended it. My most recent claim with AHS was my refrigerator. I called one day and then the next morning the technician called and he said he was in the area. So that was a really quick service. He looked at it and he said it was not even worth working on. Within about a week and a half, I had a brand new refrigerator. He was also very thorough and knowledgeable. We also had issues with our air conditioning system and we paid $100 deductible for the guy to come out and look at it. However, what had to be fixed, wasn’t covered. But I got the work done in the basement where the issue was plus the new outside unit and a new thermostat for a pretty good price.

My AC unit wasn’t working properly and wasn’t cooling. I filed a claim for it with American Home Shield online and their website was easy to use. When I submit a claim, AHS would notify me that it has been put in. However, they have other vendors that they have a listing of just in my area besides just one and it would be nice if they could list those so I can select which one I like to come out to work on my equipment. The contractor that AHS sent has already come out twice for a different claim. He was very pleasant and the first time he came out, I needed a Freon charged up. Then within 45 days, the AC stopped working again and he replaced the capacitor that went bad. Now, the AC is working okay. American Home Shield has been good so far and I haven’t had too many problems. Try them out.

The kitchen sink was backed up so I called AHS on a Friday to submit a claim and I went through their automated system. I called the contractor to schedule and the lady I talked to told me that it would be eight to five. I asked if they would call before they come out and she said they would call an hour before, so I didn't make any plans for that following Monday. What I didn't like was I got a call at about 9:15 on Monday morning and I asked when the contractor was gonna be here and the lady said in 15 minutes. Other than that, the guy that came out was really polite and did a really good job.

I really appreciate their social communications person contacting me regarding my review. She was about to resolve the issue in just a few minutes!!

I’ve been using American Home Shield for about a year now. While they do an OK job most of the time, I felt that I needed to share what I’m going through with them right now. My AC has been down for almost a week and their contractor says they can’t come test it for at least another week and only then will they see when they can possibly come fix it. Calling AHS support has been no help whatsoever. I’ve been on hold with them over 2 hours in total and still no resolution. I have an elderly family member that has been in 90 degree heat this whole time. What a disaster!!

So you go online and order service and you do get rapid response from whoever they hire. But if something goes wrong or you need to talk to American Home Shield expect easily 30 minutes on hold and then you can expect to get transferred, transferred, transferred. The only ones that actually answer their phone is sales - go figure. We had an air conditioning problem - took two companies and 30 days - in the heat of summer. The first company out since your guy who did not have a clue and had no one to turn to. Nightmare. Impossible to get American Home Shield on the phone! They also have no roof coverage - didn't know that!

3 months and counting with no AC. Per AHS Contractor, condenser coil was damaged due to human error. Had to pay out of pocket to get second opinion. Waited for 3rd contractor to come out to confirm what my private contractor stated. Instead of replacing a 14 yr old unit AHS decided to have the manufacture make the coil from scratch and I had to pay $498 out of pocket for them to do so. I was told it will be a two week turnaround. As of today no coil, no tracking number no information as to when the situation will be resolved. AHS is dumping me off on the 3rd party contractor who's not returning my calls.

Three week run-around during 92 degree heat in Florida. PLEASE DO NOT IGNORE ME! I have been waiting for three weeks to have my AHS covered air conditioning repaired! Three technicians have come to my home. None of them have accomplished anything! Your company does not seem to have the parts they need, and they have not ordered the parts in a timely fashion! The parts are rusted together! They cannot be removed without taking the housing out of the unit too. Why haven't they removed the defective parts and gone to get the replacement parts???

I have had 4-5 claims since we moved to our home, none of my claims were ever fixed. There is always an excuse for not fixing any of my issues. I had to call other contractors and fix it on my own. I wasted my money and my time with AHS. I will never recommend them to anyone. I have paid for upgraded plan thinking I am safe, but keep getting rejected or getting wrong diagnose and I still have to pay for deductibles, this is fraud. Too bad I can't give zero stars.

I have nothing good to say about this company. Problems during every service visit. Sat on hold on phone for 1 hour and 40 minutes. Took over 3 weeks to repair my clothes dryer. When they tell you they schedule the service visit within 48 hours doesn’t mean they will be at your house in 48 hours just that they will put you on the schedule within 48 hours.

I have been with American Home Shield for 15 years with two different homes. The one time I use them is when my AC compressor unit (outside) failed and caught on fire and the duct work was falling apart. I call them and they assigned an HVAC company to evaluate the issue. This company never called, I tried calling them, left voice mail after voice mail and they never returned my call. I call AHS back and told them. Their reply was they will try to call them on a private contact number they had and to give it a couple more days.

On 7/11/18, I reported a few plumbing issues to AHS. On 7/16/18, a Stilwell Plumbing representative showed up and, only after I showed him all the issues that I had reported, he told me that he had only one issue on his work order (a stoppage issue), and that he could not fix it because he did not have a snake on his truck. After several calls to get the issues straighten out and a plumber back to resolve all the issues, another Stilwell Plumbing representative showed up on 7/31/18. Out of four issues reported, two were fixed, and one denied on that visit. As to the issue left, the plumber said he needed to go to the store, get the price for the part, get AHS approval, and then return to fix the problem. He never returned to repair the problem. I called AHS many times; they never knew what was going on always giving different explanations but no solutions.

I filed a claim with American Home Shield for our dishwasher. I talked to two seperate people and they were great. They sent a GE appliance representative and everything went fine but the repair is gonna be too much so they're going back to us in the next 24 to 48 hours about what we’re gonna do about it. Nevertheless, AHS have been great so far whenever we use them. I would definitely recommend them.

This is going on as I speak almost 2 months without AC. They send someone out, they put freon in, charges me $165, they leave. House stays cool for 1 week. Technician explained he needed a AHS to approve heat pump. My electric bill has soared to $1,000 per month due to a malfunctioning air conditioning and AHS will not give me service. I live in Florida. It's 92 degrees. My children are sleeping downstairs with doors open. Just got off the phone with someone who didn't give me an answer. The technicians blame it on AHS not responding. AHS told me that I should have called them. I called them and call them. They send emails saying I'll get service but I get no service. I'm thinking of legal action. This is not fair.

I called American Home Shield and filed a claim for my AC. A contractor came out and he fixed the unit. It was a fine experience and I'd recommend AHS overall.

I've been having problems with my air conditioning unit at my house in Clearwater, Florida and at the house in Tallahassee all summer so I've called American Home Shield about six times since April. It has been inconvenient for me and my baby to have to go without AC. I tried to submit a claim online but for some reason, my email and my password never worked and AHS's website gave me a message that says there was something wrong with their system. So, I always end up calling them to file a claim. Still, AHS got somebody out here as soon as they can.

When we bought our home, we had a year warranty and the warranty company was horrible. We ran into somebody our age who had AHS and talked about their experience so I looked into it. The AHS woman who stayed on the phone with me for over an hour was pleasant, information-loaded, really made the experience so much easier. There are things they don’t cover but the plan that we got was a broad-spectrum and we liked it so well. We bought it for our second home, which is a much newer home. So, what we are spending per month for two houses is less than what we spent for one house with the other company.

Filing a claim with American Home Shield is terribly easy. Once I got my account set-up, I literally don’t have to talk to anybody about anything. It’s all on the computer. I just submit the claim and then I can pay. I’ve got a $75 deductible per instant deal and I can pay that immediately but I can choose to pay that after the service. I had a good experience the first go-round when my pool pump went out but I’m now in the middle of another claim that seems to be dragging on.

When my hot water heater was out American Home Shield took two days to respond but they sent me an email right away. They had to find a vendor that's affordable. I had to wait a couple of days because the vendor had to call me and set up an appointment. Then, the guy that came was really nice, and he said my hot water heater needed to be replaced. He then submitted the claim to American Home Shield for them to approve it. They approved it, but it took three and a half weeks to actually replace it and then for the guy to come out. I had to get on his schedule too because I know that they take care of people other than American Home Shield. Everything seems to be okay since the replacement.

I sent a claim to AHS when the heating element of our oven went out. Sears put a new heating element on it and got it fixed. At the same time, I had a burner that goes to wide open on my stove. Sears ordered the part, but it took GE eight weeks to get the part to me. However, Jarvis, the rep who came out, was professional. The temp control, which was bad to start with, had gone out. I just washed the automatic oven cleaner and now the oven works better than it ever has. Having the warranty is worth the time and it saves you extra money. If I had to replace the stove, it was gonna cost me about $800. But AHS fixed it and the cost was $325 for the parts and labor.

My sister recommended American Home Shield to me and during my first claim, they sent out Action Plumbing. Action Plumbing then installed the water heater, but I was disappointed with the fact that I had to pay an extra $345 for them to put a connection to it. A friend of mine, who is a plumber, also told me that that was an unfair charge at that amount. I told American Home Shield that when I paid $100 deductible, I didn't know that I had to pay more money out of my pocket. They told me that they had nothing to do with whatever extra money Action Plumbing charged.

Texas Pool Guy came and fixed one pump I had which was broken. Then I put in for a new order and they sent a guy out and somehow, American Home Shield told them it was the same pump. So, they had to get another order to come out and fix that other pump. I've had American Home Shield for about 8 years now and their contractors are very good people.

The fan had stopped at one point and then it was hot, and then it came back on but it didn’t seem to be getting cool. I called American Home Shield and the representatives were okay, but it was hard to understand them. We also had to wait a couple of days for the contractor to come out. However, the contractor who came did well. He had a nice attitude and he explained everything after he checked everything out. He said he really couldn’t find anything. Everything looked fine so we didn’t have to have a follow-up, and it’s been going fine since then.

When my washer and refrigerator didn’t work, a technician was sent right away. I spoke with the AHS rep to follow up on when the technician was gonna come and when he came, he fixed the problem. It was great and very simple with him. The appliances are working. AHS did what they needed to do, which I’m very satisfied. I’m happy with the service, so other people should have service with them as well.

There were some issues in the kitchen faucet and there was some kind of a leak. I called American Home Shield and they gave me the name of the plumber to call. The contractor that came out was prompt. He got the job done and cleaned up very nicely behind him. Everything is better now including the water pressure. I've been very satisfied with AHS.

Ever since American Home Shield bought that microwave for me, I’ve had nothing but trouble with it. It keeps blowing out. You would be cooking in it, it would stop cooking and not heat back up for maybe 15, 20 minutes but this last time, it just blew out and it didn’t come back on. However, their reps were very professional and courteous and a contractor came out a couple of days later. He took the microwave apart and then he told us what was happening with it. I got the parts in here and the contractor will be out next to put them in. I like the fact that I don’t have to try to find somebody to come out and work on stuff for myself. I would recommend to get an AHS warranty.

We've been very happy with American Home Shield’s online site. We submit claims online and we recommend American Home Shield to everyone. The contractor they sent us had to come back to fix our pool filter but he was very thorough, polite and quick. And so far, the filter has been good.

My AC wasn’t cooling so I called in to submit a claim to American Home Shield. Their reps were very good but the contractors were very dishonest people. They came outside and my wife called me to tell me that we have a problem with Freon. They said there was a leak which they had to take care of and fill up the Freon. The Freon in it was covered under my plan and that wasn’t explained to my wife and she did not authorize anything. They started filling up five pounds of Freon and they charged me $145 per pound.

I called American Home Shield to file a claim and the representative was great. It wasn't long before a contractor was sent out and he was great as well. The spa has been performing normally since the repair and so far, so good.

American Home Shield has always done a great job for me. They do what they say they’re gonna do. You pay and then they cover it, and it works out really well because I’m able to get things fixed. The people they send come out right away. I’ve had an electrician out, I’ve had someone work on the washer/dryer and I’ve had someone work on the air conditioning system. Nobody charged extra and everybody did really well. I was one of many customers during literally the hottest week and it was frustrating, but Quality Air did a great job. It’s really nice as a single mom to have AHS because I don’t have anything else and I certainly don’t have the thousands to repair.

There were controls that don’t work on my stove and the stove was not heating up properly. I made an online claim with American Home Shield. The contractor called and set up a time to come out and look at it. The person who came in was told about the two issues and he ordered parts for one which was the heating up problem, but he didn’t order or do anything about the controls issue.

I normally submit my claims for repair with American Home Shield over the phone. I had an electrical issue in my personal property and it took a couple of days to get a contractor out. They did a good job and had my issue fixed. Having the warranty on my property is somewhat valuable and I would tell my neighbors to use American Home Shield.

The air conditioner stopped cooling and the temperature was 106 outside. I called American Home Shield on a Tuesday and the contractor was out on a Thursday. The technician told me what he was doing and what was wrong with the unit. He also checked all of the vents. I asked him about closing the units in the rooms that I didn’t use and he did that as well. He was in and out in about 30 minutes. I would definitely recommend American Home Shield. I have had the warranty for 12 years and I wouldn’t have it any other way.

The service is great. I’ve been dealing with American Home Shield for three years now and every time I've called to file a claim, they've fixed everything. They've sent technicians to my house three times and every time was perfect. They were on time and they fixed the issue.

Our air conditioner was leaking out water. I had two plumbers come and they said they couldn't fix it and that we needed an air conditioning person to do it. We called the air conditioning person. He came over and he still couldn't fix it. He said that American Home Shield wouldn't cover it so we just took care of it outside AHS. I was really unhappy with like the last experience. Neither the plumbers nor the AC person can fix it. Nevertheless the customer service rep from AHS, that I talked to over the phone was good. The contractors also did what they could. I submitted claims before to fix my laundry machine and they fixed it, which I really liked.

There was an issue with the air conditioner when I called American Home Shield. I was guided as to what was gonna happen next and what I could expect. Everything worked out fine then a vendor called me. They showed up as they had planned and fixed the main issue. It took about 45 minutes. Then the guy noticed some noise. In some situations, the technician would have brought up some excuses. But he listened to me and talked about it. Then he had to go get another part and the travel time for him took about an hour. Then he fixed the noise in another 20 minutes. He did a great job and I’m very happy with it. I’m also very satisfied with American Home Shield. They did a good job as well.

I had American Home Shield for three years. One time, I had a simple ice-maker problem and a dishwasher problem and they took care of those. That part was great as long as they didn't have to spend any money on me. Then, I needed a new hot water heater so they sent a guy out here and we had looked at it ourselves. I don’t know if the guy didn't want to do the job, but the way it sounded when I talked to American Home Shield, that it wasn't gonna be covered because I had messed with it. But the thing didn't work and I was only trying to take out the bottom heater. It was frozen into where I couldn't unscrew to get it out. But anyway, I ended up paying $200 for a new hot water heater myself.

We've had American Home Shield for a few years and we like the convenience of having the warranty when something goes wrong. There was an issue with our ice maker and freezer on our refrigerator and when the tech came out and did the repair, our water stopped working on the refrigerator. It wasn't a matter of just being turned off 'cause we checked in before we called back. Something they didn't do properly prohibited the water, which was working before they came. They finally came back and rectified the problem. The tech was very pleasant and took care of it.

I was initially signing up online with American Home Shield, but as I was doing that I called them because I had a couple questions. The rep told me that if I gave them a reference and signed up with him, I would be getting a gift card but I wouldn't if I signed up online. But I never received the gift card, even though I did that with him. Also, when a pipe burst and I went online to submit a claim with AHS, I had a problem in navigating through their website which was weird because the things that I needed weren’t there, so I had to put whatever was offered. Nevertheless, the contractor, Allstate Plumbing Colorado, contacted me in a couple of days. The plumber got here and I explained to him what I needed, but he didn’t have the part that was needed so he had to come back and I had to contact him to come back out when I was ready for him to do that. But he was very professional and he did a good job, and everything is operating well now.

The AC wasn't blowing any cold air and I called AHS to file a claim. Their reps are always great and polite. If I have any questions with the people that they sent out or have any issues, I could call them back and they'd take care of it for me. AHS tries to use the same people as long as they don't have issues with the people when they come out. The people that came out have been here before and they knew what they were doing. Every time AHS sends somebody out, the one they send knows what they are doing. It's not like a handyman. If you have an AC issue, an AC person comes out. If you have an issue with your stove, an appliance person comes out. AHS is great.

The AC stopped working, so I called in a claim with American Home Shield. They then set up a guy, and he showed up. The contractor wasn’t very talkative, and he changed some little silver thing in the unit, and then it started working again. Everything went well.

I liked the internet ratings for AHS so I signed up with them. I've been with them for somewhere around two years now and recently, they sent Aqua Bright out and they were great. They were out here a couple of times and they were super-efficient. They started with one thing to see if that worked and if it didn't, they'd fix it again.

I'm very impressed with American Home Shield. I've used them for at least 10 years in various properties and everything works out fine. I liked the insurance process and the way the work is done. I called them because of a leak. The company that came out here was great and solved my problem very quickly. The guy was bright as can be and very friendly. He was probably here for eight minutes. He also commented, “It looks like this pipe that comes down from the ceiling is not to code. You're probably gonna need that replaced when you sell the house,” and I've done that and that was fine, and I thought it was great. American Home Shield did a great job and I'm nothing but a satisfied customer.

I'm very dissatisfied with American Home Shield. We had a thermostat that malfunctioned and gave us an error code. I talked to the Honeywell people of the thermostat and they said I should get in touch with air conditioning folks because I have some communication issues with the thermostat and the AC unit. I called Home Shield and they had a contractor come and take a look at that. They said that a part of the AC unit had to be changed out. Then they went out through the AC unit upstairs and then they went through a big spiel that it all has to be in code compliance since the unit was not installed in code compliance.

My AC unit was blowing out warm air so I filed a claim with American Home Shield over the phone and had a good experience dealing with their rep. She was really professional. She gave me the phone number of the contractors, who then came out the same day after I called them, because I had an infant that was running a fever. The contractors were very professional as well. However, it started doing the same issue again twice. The first time it did, the issue stopped. So, I called back, told American Home Shield and cancelled the request. And then it started doing it again the other day, so the contractor came back. And now, they're in the process of ordering a part for it. Nevertheless, I would recommend AHS.

I have AHS for my house, and 2 rental properties. I called for my air conditioner to be serviced. The company comes out and says I need new motor. I called Monday August 13th and AHS says it's approved. AC company says they still haven't received the approval. Yesterday AHS authorization specialist puts me on hold and then gives verbal approval then gets back to me saying she contacted the company. Called today 8/16/18 and AC company won't order the part until they get written approval with authorization number. So now over a week with no AC in Arizona in August. Unbelievable. What takes so long? It's been approved! It's now been 4 days since I've been told it's approved and AHS still hasn't sent it to the company to order the part. Ridiculous.

My tenants recently had an issue with the AC unit on our rental property. Our property is covered under AHS warranty, so my property management team contacted AHS on our behalf to start a service claim. My property management team was told by AHS that it would be at least two weeks before they could get a technician out to the property. A two week timeline was completely unacceptable for July in Georgia, so my property management team asked AHS for authorization to utilize a local vendor, which AHS approved. My property management team established contact with the local vendor and made all the arrangements for service, AHS did absolutely nothing. The local vendor completed the service and fixed the issue on the unit.

Our hot water heater went out and we immediately contacted AHS. They sent a service technician out who told us we needed a new water heater. He then told us it would most likely take them 10 days to replace as they are backed up right now. We have called AHS customer service and they have been less than helpful and I would characterize their attitude as rehearsed and apathetic. They continually apologize for the delay and see this as an inconvenience. We are looking for resolutions - not apologies.

After repeatedly s aying they couldn’t help me, and after going public with the truth, the whole truth, and nothing but the truth, AHS contacted me and offered to reinstate, with fees needing to be paid to them retroactive to May. I told them I appreciated that, and that I wanted coverage from them again. but I’d prefer to start anew from that day, and that I’d pay for the washer repair out of my own pocket with a local LG-certified technician of my choice who’d already been scheduled.That’s what I and they did. I saved almost $200 in retroactive fees and got my machine up and running for only $80 (I got real lucky on that!) I do believe that pressure from public forums such as this one led AHS to finally come to their senses and do the right thing. I do, however, have to give AHS credit for finally doing the right thing, albeit, the hard way.

I would give zero stars if I could as I am 4 days out from the first request for service and still have had no one out to look at my issue. I completed a request for service on Monday, for a leak in my toilet (per the maintenance people in my condo building based upon a complaint of a leak at the business below), it is now Thursday and I still have the problem. AHS did refer this to one contractor, but they had the incorrect problem (blockage of toilet, not leak - I never noted a blockage). That first contractor did call back, but upon discovering the problem was a leak not a blockage they stated they needed to get confirmation from AHS for this different problem, but neither they nor AHS ever followed up. I completed another service request online for the same problem (the first report was made on the phone via an automated system).

I have been a member with AHS for about 5 years and have had minor claims that were fixed with no problem. I currently have water leaking behind a wall in the my pantry which sits under my furnace. AHS set out ATR to inspect the issue but the tech inspected my air condition unit which is outside and nowhere near the kitchen. He glanced at the furnace and did not see a visible leak and said that I probably had water condensation but no suggestion on how to fix. I called AHS to report the company and their obvious incompetence and requested a new company to come out since I still have water leaking. They want to send a supervisor from ATR out instead of a new company. I am currently still disputing with AHS about this and will have to miss another day of week for a technician to come out. You also have to hold at least 20 minutes to speak with someone each time you call. Very frustrated.

I renewed my service contract in April of 2018 and told a person to make a change in appliances that were on the renewal list. I choose to drop the clothes dryer from the list and substitute a refrigerator that had just went off its one year manufacturer's warranty. I paid extra to have an eleventh item added to the list which was a dishwasher. It is now August of 2018. My ice maker stopped putting out ice. I looked at the problem and was able to determine it was possibly a frozen line. I cleared that up by myself. I then looked at the new contract and the fridge wasn't on there. Clothes washer was removed but added as 11th item not the fridge. That's when I called about the contract. ALL ITEMS ARE WORKING FINE.

Do your research if you're considering American Home Shield. Our air conditioning was low on Freon so I put in a claim online and the site was user-friendly. I've been using the contractor company that American Home Shield used to use years ago but they kept away. Nonetheless, another contractor came and he said that the company that did the seasonal cleaning left the fittings and screws loosed, and the AC leaked out. The repair was done and the air conditioning unit has been perfectly fine since.

American Hold Shield doesn't care, we need help badly! 3 months of A/C issues and both units broke AGAIN. Guess what? They sent our 6th request for service in 3 months BACK TO THE SAME VENDOR... Total Air Care. Why would you continue to use a vendor who continues to not fix the issue? Total Air Care knows how to steal from AHS and they are doing it well, at the cost of the consumer... Us. Mold... sickness and kids getting sick because AHS doesn't care.

I had an issue with my basement AC unit. I went online to submit the claim with American Home Shield and their site worked really well. They sent their contractor thereafter and they did a good job. I figured they'd be out here a long time, but they found the leak in about 10 minutes. There was a coil in the compressor that burned out, and it was leaking around the compressor. So, they had to reschedule to get a new compressor.

I prefer doing claims with American Home Shield online. I get a text afterwards and the response is generally quick. But I submitted a claim on a Tuesday once and the contractor couldn't be there until the next Monday. I certainly thought they could get to me Thursday or Friday but they did not. I needed it done right away though. I could not do it next Monday so I told them to forget it and canceled the service. I had to call somebody on my own and pay whatever they charged. My only suggestion for American Home Shield would be if one contractor couldn't do the job, they may have somebody else that I could call that can come out a little quicker.

Sometimes, our washing machine wouldn’t shut off. It also kept filling and overflowing and it made a mess. I called American Home Shield and the techs came out. They couldn’t duplicate the problem but they kept playing around with it. It worked when they came and it shut off. The guy said it could be either the shut-off valve or there was another valve on there. He was gonna replace the valve and let me know if there were any problems. I had to wait a week to get the part, but that was not a problem. My wife just had to make sure she watched the washing machine that it was working. It never failed after they came out but we couldn’t trust it. With the two replacement parts, we haven't had any problems since.