American Home Shield Reviews

Our air conditioner quit blowing cold. I filed a claim to American Home Shield and the person I spoke with was very polite, took down all my information quickly and also got back with me very quickly. The service technicians that they called out, AMS, called us back within a very short period of time and scheduled an appointment to come out and look at it. They were very friendly, efficient with their service, and helpful in explaining what was going wrong with the unit. They had it fixed the same day, so that was awesome. Everything was very smooth. AHS is a great service to have in getting things fixed if ever they break. Anyone who is selling a home should definitely inquire about it.

The rubber seal on the trapdoor of our refrigerator's icemaker decided to have more waves than the Atlantic Ocean in the storm. Also, our washing machine was throwing everything out of balance and bouncing all over the floor. I contacted American Home Shield to file claims for both of the units. The contractors they sent were very courteous and professional. Since the service, both the units have been working fine. I didn't know my washing machine was a self-leveling one and I could reset it by pulling it forward. I learn something new every day. I've already recommended American Home Shield. I've told people the ease with which I could get work done through AHS.

The AC wasn’t cooling so I contacted AHS who assigned the request to Eagle Cooling and Air. They showed up and changed the filter. I had to call and create another request. After several calls, they showed up a few days later and changed the fan motor. A few days later I had to call them again for the same issue. This time the contractor never called me back and AHS insisted that I should wait for their call several days later. Every time I call them, I am on hold for at least 30 mins. Most agents disconnect the call before they pick up. When it is hot and humid, AC is a must but AHS couldn’t care less. I was told that if the contractor doesn’t call back within 24 hrs AHS will provide other options but to date they have refused to. I will never use them again and will do my best to spread the word.

We had to file our first claim at the end of August, we noticed our gas water heater was leaking in the garage. We call American Home Shield told them what was going on and paid our $100 service fee for the company they recommend to come out. The company that came out decided to come on September 3rd which was Labor Day! All the guy did was take a glance at our water heater and said, "Yup. Needs replaced", he was very unhappy that he had to be here on a holiday just for that. He told us everything looked good though he said we were up to code and did NOT need any modifications done, just a new water heater. We thought, "Great. Will wait to hear from American Home Shield". Well the next day American Home Shield calls us and tells us they will cover the cost of a new water heater and labor BUT... it’s going to cost us 800$+ to be up to code and for modifications!

Used the website to submit HVAC repair. Received a email and text that Low Country Heating and Air would be out on Tuesday 11 September between 5-7 pm. Took the day off waiting for them to arrive at 5:30. I get a text saying my appointment was rescheduled for 12 September between 6:30 and 8 pm. Totally unacceptable. Call AHS and of course I am on hold waiting for them to pick up. I been with this company for over 10 years. They have no problems taking their monthly payments but when it comes to providing for the customer no thoughts are given. Take my advice and run from this company. Do not use them.

On July 2, 2018, I requested repair service for my refrigerator. AHS's contractor inspected the refrigerator and could not able to find cause of the problem. After a week or so another technician came and ordered a board to be replaced. It did not work, and they ordered another part. They told me that they have to do try and error instead of calling LG to find out the cause of the problem. It has been over nine weeks and problem is not fixed. AHS has refused to send another subcontractor who could have better understanding of the problem.

Three small children in the house and the microwave stopped working. It took four days to send someone over and then nothing. More calls to the agency and can't get anyone on the phone to sort out what happened with the repair. Irresponsible company. Definitely switching to another.

Pathetic service. I have had multiple issues over the years and is seldom that the assigned vendor is able to fix the problem first time around. It takes each time over an hour to get thru to someone when you call. And when you do, you get put on hold and hold another 30 to 40 minutes. I am writing this review while holding for 53 minutes. This is regarding a service request placed 54 days ago.

Our house came with AHS. On the website it says electrical issues are covered. But the vent in the bathroom isn't. Not under the bathroom aspect or the electric part. We had another issue that wasn't covered either. We got leaky toilets. Finally something was covered. Plumbers called the next day came out in 48hrs. They called in and were put on hold. After 30 minutes of being on hold they said they had to go to their next job. They never got approval to work. So they came, we are billed $75 and our issue is not resolved! I'm paying for no work... all because AHS isn't doing their job. I'm still trying to get ahold of AHS. When they come back, I better not get a SECOND fee just because there was no approval to make the fix!!!

My husband attempted to contact them for over 30 min everyday. I thought he was over exaggerating so I attempted myself (using 2 different phones simultaneously, 2 different times of the day). No response. Unbelievable.

My washing machine didn’t work. Filing a claim for it over the phone with American Home Shield was easy. The contractors that they sent had been out here before for the same washer and they were awesome. They got it fixed quickly and they were very courteous. Unfortunately, the washer needed a transmission. The tech came out the next morning after the part came in and got the washer working. I love the contractors that AHS uses, like Martin's Appliances. They come out as soon as they possibly can and they get the job done. Previously, AHS sent people out to replace my AC heat unit, too. American Home Shield was awesome and they have kept our service charge low. I'm billed $75, whereas for people that just joined up it is $125. I'd recommend them.

American Home Shield has terrible customer service and terrible contractors. I filed a claim on July 16 for our air conditioner that went out and since then, the contractor has tried to fix it a couple of times but they've messed up the repair. I got a new schedule and it's supposed to be fixed next week. Aside from that, American Home Shield's frontline CSRs are also terribly trained. They are the worst. I've spent hours on the phone waiting to talk to people and trying to find anybody who knew what they were doing and could help me out.

Submitting the claim for the repair of the air conditioner was quite simple. We did it online and it was handled very quickly. I've also done submitting the claim over the phone and it was equally satisfactory. The contractor called us immediately to set up an appointment and they arrived exactly when they said they would. They had to order some parts and they came back. It was pretty quick. It was in within a day or two and they fixed the problem. They did a good job and we've had no further issues with it. I would recommend American Home Shield and I would tell a friend they need to join up.

American Home Shield had done what they said they would do. When my microwave quit running I filed a claim online and they sent me the information. The contractor came right out to check. He fixed one thing and it lasted for a little while, and then it quit again. It was what he was afraid of. He told American Home Shield about it and then the part that was bad, was not one that was replaceable. You had to change the whole thing. So the contractor worked with American Home Shield and made it easy on me. My microwave got replaced and the new one works great. I also had a plumbing claim and I was able to have it fixed without a problem.

When our refrigerator had a leak, I submitted a repair claim with American Home Shield over the phone. Their rep was very good and it was easy dealing with the contractor they sent out. He was telling us what had happened with the refrigerator and talked to us about what he was doing. It’s working good now. However, AHS was getting too expensive for us that I couldn’t renew, so I went to a cheaper company. Other than that, they were great and we had an excellent experience with them.

I’m a real estate agent and I’ve been selling American Home Shield warranty since 2010. Also, I've been using them personally for three years now. I've had very professional contractors through AHS. Though the customer service from AHS is not always up there, they always do the right thing in the end. However, I’m really upset with them right now. They are not servicing me properly.

I went online to file a claim with American Home Shield and it was very easy. The contractor came the next day to fix our kitchen sink. The warranty pays for itself. I would encourage anyone who would ask about them because in the long run it is worth every penny.

The washer and then the dryer needed some repairs. Ennis responded very quickly. I just had to wait for everything to go through the proper channels at American Home Shield. Ennis came and said that the bearings on the washer were gone. They decided it was too expensive to repair and replaced it. Then they did some work on the dryer. We’ve had to use it twice for one week and it got very hot and wouldn’t cool down. They came back out to look at it and replaced the dryer as well. Once they pronounced the appliances dead, it took four days to get the value. At first, they gave us a choice and there was no money involved.

I had a heater that could not keep the temperature up at anything reasonable. The online process of submitting a claim for that wasn’t very friendly and was fairly difficult. Even when I’m ordering online, it’s quirky as hell. And now, I have a process where I go check to see if it worked and if I actually got the confirmation. It used to be I could file and forget, and now, I could not. However, once the heating and air company was notified, it worked fine. It took three days for someone to come out and the interaction with the contractor was great, but they were fairly slow, to contact and to get out. But it was what it was and it was cold to get out at the time. It’s been several months since the repair and the heater works fine. It still struggles. The problem is the unit appears to be too small for the house. So, this heating problem is probably gonna rear its ugly head again.

We purchased the house and we had a home inspection done on it. Everything was working fine then, but the air conditioner went out. The outside compressor was not running and we did not have any air conditioning on a side of the house at a time when the temperature was about 100-degree heat. Our realtor reminded us that we have a warranty with American Home Shield, so I called them and they sent a contractor out. The contractor, Haskins Heating and Air Conditioning, came out the next day and they were very professional and quick. Surprisingly, they had the parts that they needed. They got the AC back in business and it has worked fine since the repair.

I had to call American Home Shield when my dryer was not functioning one day. They contacted the appliance repair person and they, in turn, contacted me. We spoke on the phone and they asked if I had the vent line cleaned out of lint. I explained that I had just bought the house and I had not done it since I had moved in and I don’t know if it had been done previously. They told me that sometimes the lint on the vent line will be the case. So my husband and I made the decision to contact the person that the appliance dealer suggested that would come out for a fee to clean the vent. And once we did that, the dryer functioned perfectly. It was a type of sensor that would not allow it to operate until that vent had been cleaned. In closing, everybody at AHS has been very helpful.

When none of the outlets worked in our daughter’s bedroom, I checked the breaker but it was fine. I checked to see if it was the ceiling fan that was installed before we had moved in, but nothing was there, so at that point, I didn’t wanna mess with the outlets. We called American Home Shield and put a claim in. Our interaction with the reps was excellent and very professional. The contractor, Collins Electric, was also very professional on the phone and they were out within a couple of days. They were on time and got everything done. What the technician found was behind one of the outlets, a wire was loose. It was a good thing we found it because it was a loose wire and it was arching against the metal bracket.

My dryer was making an ungodly sound and it was making me crazy It was squeaking and it sounded like metal-on-metal scratching. I went online to file a claim with American Home Shield and it was easy. By doing it online I can get the claim done faster and I don't have to wait on hold. We had to have the contractor come out in the evening because my husband and I both work. He was here for just a few minutes and he had to order a part. He was gonna come out the next day but nobody would be there in the morning to let him in, so he had to come out for another week.

We had a problem with our AC and we couldn't stay in the house because it was too hot. We filed a claim with American Home Shield over the phone then their contractor called and made an appointment. They showed up on time and they repaired our AC. Right now, I have another claim with them for my refrigerator as there was water leak. Their contractor came out but they haven't got the part for it yet so it hasn’t been repaired. Dealing with the contractors as well as American Home Shield's reps has been okay, though some of AHS' policies are different or were explained differently. And when we go to our contract to look at what happened, there is no follow-up.

I had an LG refrigerator that had a broken ice maker and was also leaking. I filed a claim to American Home Shield and their claim process was very easy. The contractors that they sent were punctual and friendly. They put a new ice machine in it and fixed the defroster and kept it from leaking. It took about 10 days from when I made the call to when it was actually fixed. The guys came out within two days but they had to order the parts and came back to repair it once they knew what was wrong. The ref has been wonderful since then. It was my first claim and it was a pleasurable experience.

I have been with American Home Shield for less than three months. It was a gift from our Realtor when we bought the house. When we had an electrical issue, we called AHS and their reps were fine. The gentleman who came out was knowledgeable and was all about safety. We had an issue with the light switches and he took care of the problem. The reps at AHS were prompt and the contractor that was contacted responded immediately and came out fairly quickly. We are happy with the service that they provide.

The AHS reps that we spoke to were really helpful. Our air conditioning unit was making a funny sound and AHS got a contractor out two days after we called in the claim. The contractor was knowledgeable and kind. He told us that a screw was missing out of the unit which held the motor tight. So he put another screw in and we were all set.

The AC's air handler had to be replaced and when I filed a claim online with American Home Shield, the process was self-explanatory. The contractor was straightforward and told me what was going on. Since then, everything has been working fine. The contractors from AHS are usually alright. Sometimes you get something that’s kind of standoffish, but they were fine. However, AHS needs more line of communication like chat or email because whenever we call in, it’s horrendous. We sit on the phone for a long time trying to get in contact with them which can be an inconvenience.

The washer wasn’t working so I submitted a claim to AHS online. They called back and scheduled an appointment but it toook days to get Area Appliance Service to come out. Then, they came out and tried to fix it but they needed a part and it took a week to get the part. Once I got the part, I scheduled an appointment. It took a couple of weeks to get it resolved. I wish that once they can’t help you, you're top-of-the-list to come back out and fix it.

We were having issues with the ice maker on our refrigerator as it was working intermittently. I called American Home Shield and we had about five different visits from their technicians. That was a little inconvenient, because my wife and I both work, but we survived that. After I called the first time and the technician came out, I turned it over to my wife and she coordinated with them. Then, I was told I had to be there two o’clock in the afternoon and meet with the technician. Finally, they fixed the ice maker and it has been working since. The technicians that we had were all fine and courteous. And as far as the ones that I met, they showed up on time when they said they were gonna be there and their visits were very brief. Overall, I’m pleased with American Home Shield and I would recommend them.

Automated system provides no flexibility for setting appointments and gave me an appt. 5 days later for a washer problem When I called the contractor, the appt. they gave did not match the dates given by the AHS automated system and the contractor gave me an appt. 12 days later and said there was no way they could have done a 5 day turnaround. Then contacted AHS via phone to talk to an agent to see if I had another option with another contractor to get something earlier. Was on hold for 20 mins first and then had to hang up and later in a few hours I was on hold for 45 mins to resolve the issue and still no one to answer. That is entirely unacceptable. I ended up using Yelp and calling a local repair person and not using AHS. I don't see any value in using AHS anymore. I used them for several years but in the last year their service has deteriorated significantly.

Any time you ask for a service request they take more than a week to get a company out. They send out the worst company to come and look at your home. I made 3 service calls and nothing was fixed. When I talked to company they find any way not to pay to get your home fixed. I just paid out of pocket to a company to do the work. They denied my reimbursement for repairs I paid for due to they taking so long to get anything done. I cancelled my policy with them because they don’t care about you. Just your money. DON’T GO WITH THIS COMPANY EVER.

Called AHS about a leaking hot water tank on Thursday afternoon, the technician from A Crown Plumbing did show up the next day as scheduled. Then began to say that the tank needed to be replaced but he thought a shorter tank would be easier for him to install. I told him I’d be ok with that as long as there were no additional costs to me, otherwise do a one for one swap. Technician then switched to “well we can’t do it until next week”, wait, it’s Friday. He indicated that he didn’t have enough work to justify coming in. Why is that my problem?

I called for my fridge after it died. I was told that in the fine print my brand of fridge was not covered. However AH ads tell you that they cover all appliances and replace with comparable units, which is not true at all. Now my hot water heater is going out and they are trying to replace it with unit of less value and it has been three days and I still do not have my unit. They did not like my first service advisor because they felt his labor was too high so now I have to wait for another repairman which will take two days and another three days for them to get the unit they want rather than the unit I want. I offered to just do the payout option and they won't even allow me to do that until the next service man comes out. This company does not replace all appliances like they advertise and their service on the phone is always a 30 to 40 minute wait time. Check out the complaints on Facebook. TERRIBLE COMPANY.

When you are in an emergency type situation, my experience with AHS has not been good. My sump pump went out and basement is flooded. The contractor that they provided me does not answer their phone or return your calls. I have spent 1.5 hours today trying to get back in touch with AHS, most of this time is spent on hold to speak to someone. When I do get to speak to someone, they put me on hold and then the phone gets disconnected. I asked that they call me back if we get disconnected again and heard nothing back. I need to get this situation resolved quickly and it is not happening. I just want to be able to have resolution to this very frustrating problem.

We had an issue with our sump pump not working and standing water on the side of our house. We put in a claim through our home warranty and they sent out a company from Columbus (an hour and a half away from where we live). It took a few days to get the company out and they claimed to know the problem and replaced our sump pump.

We arrived home from a short trip Thursday afternoon to find the refrigerator freezer was not working. Put in a service request on Friday morning and the service provider they gave us was in CA. We live in TX. After contacting AHS by phone they gave us the name/number of a provider in our city. We called him and he could not make it out to our home until Monday because his truck was broke down. We called back (with a long phone time wait) and were told their other service providers could not make it out until Monday or Tuesday.

I canceled 6-12-2018 and they said I never canceled. I asked if I could get a refund for at least one month and she said no, that was a charge in order to cancel. I was charged $49.44 in June, $49.43 in July, $60.98 in August, and $60.98 in Sept. I was under impression that I was canceled in June and she said no she didn't receive request so I never canceled. In the meantime I am out $171.39 that I was unaware of. Your company has very bad policies if this is the case. I thought that the customer came first above all. Sorry that your company is the exception. I will never do business with you nor will I recommend you to others.

After trying to resolve this with the CSR dept at AHS for 2 months, I was finally able to get a satisfactory resolution to this in just 4 days since my original post on here. The person I was able to speak with from AHS cared about the situation and worked quickly to understand both issues and then work to resolve them. She was very professional, took responsibility for the errors, and even mentioned that further training for staff may be an appropriate internal response to this. This turned out better than I expected, thank you AHS!

We have a problem with our A/C so we made a service request online. The service contractor (Extreme Heating and Air) came and found out that there is a leak in the evap coil and needs to be replaced. They told us that AHS will not cover the cost so I tried to call the customer service number to verify but nobody answers. I was on hold for almost an hour so I just decided to hang up. I did it several times but to no avail. Frustrated with this situation since I don't have A/C since August 31st. So yesterday I told the contractor that I will just pay that $1610 just to have that a/c back. As of today (9/10/18) I have not received any call or email from AHS but when I looked at the website it shows the job was complete. I will cancel my service soon and tell the world how bad they are. VERY POOR CUSTOMER SERVICE!!! RECORD ID;**. DISPATCH ID:**.

I closed on my house on June 26th and my son helped me get signed up with American Home Shield. I have since submitted claims, one of which was when I called due to my icemaker. The rep did really well and handled everything that I had. My icemaker is an older model and it would freeze up, but after the contractor was here for 10 minutes, he got it going and it started making ice. I was very pleased with my experience.

Our toilet was leaking and the tub was backing up so we tried to submit a claim with American Home Shield on a computer. For whatever reason, I didn't get a response. So I waited on the phone for about 30 minutes before I got a representative, but they were friendly and helpful. They got everything I needed done. The 2 contractors that came out were also excellent. I showed them the problem and they did a great job. Usually, I have to have a follow up in the past, but this one that came out this time they did real good with it. The last claim I had was with my AC unit. The contractor said he had to get a part and when they had it they needed another part so I waited so long. Good thing I had my daughter that lives down here because we didn't have heat in almost the whole month while waiting on them. But they eventually got it right.

Our pool pump stopped working and we didn’t know what it was. I put a claim in over the phone and American Home Shield had a pool guy come out and fix it. He did a good job and it turned out that a capacitor had to be replaced in the pool equipment. It's been running fine ever since. Also, I like the way American Home Shield has set up where I pay the deductible directly to them and I don’t have to deal with money with the contractor. That’s a very smart idea on their part.

There’s a pipe on the first floor and when I turn on the AC, I would have water flowing out of it. I filed a claim for it online with American Home Shield and their website was a little old but navigating it was not difficult. The website is not up to the latest design but it’s functional. The mechanic came in in less than 48 hours and he looked into the attic. There was a container that held condensation water and he told me that dust was collecting and blocking it. He just cleaned it up and then everything was fine. Having a warranty on my property is important and it is good to have but I’m not convinced that it is a must-have. I was with a different vendor previously and I was not satisfied. AHS though, I would recommend.

Our microwave stopped working and my wife submitted a claim to American Home Shield. Conner's Appliance came out and they were great. Everything is working fine since the repair. Having the warranty is really valuable and we've been more than pleased with the service we've got from AHS. But I've recommended them to my parents and they have a completely different experience, which isn't necessarily a good one. They live in an area that's in close proximity to a very affluent area. Because of that, AHS is having a really difficult time finding contracting partners because contractors wanna work directly and bill directly in the affluent areas. They have no interest in partnering with someone like AHS so, they can't get service even though AHS seems to be more than happy to take their premiums.

After my husband and I did some research online, we found American Home Shield to have good ratings and people seemed happy with them. It's like having a safety net for when something breaks, so we have peace of mind. When we filed a claim for our dryer, it didn't take AHS long to get their contractor out. The contractor listened to us talk about the dryer and he worked on it quickly. It was beeping and the lights on the front panel were going crazy, and sometimes it just wouldn't work. Since the repair, it seems to be working and we haven't had any problems with it so we're happy. It's our first home and our first home warranty, and we've had a good experience. It was straightforward seeing our options as far as the plans and we enjoy having and knowing we can use that.

When I had a problem with my air conditioner unit, I filed a claim online to American Home Shield. The process was simple and the contractor who came out was fine. However, he checked out the AC unit but the problem wasn't the unit specifically and it needed a plumber. We tried to refile the claim but we found out that American Home Shield didn't cover what the problem was. And so we had to call on our own. We didn't even use American Home Shield for that.

I had some issues with my washer and dryer and I called it in. Calling American Home Shield for claims is a little bit better because I trust it. Their reps are always real pleasant and understanding. However, I had an issue with the contractor that came out. He said the washer needed to be moved but he couldn’t move it, and then he just left. He didn’t give my son a chance to move it. When we called the contractor back to reschedule, we had a hard time getting this person. It would take days for him to call back. So the case was over 30 days, and he said that the deal was closed even though he never did anything at my house.

AHS was recommended by a friend. They’re very good. However, we had a claim that wasn’t on the list when we went to submit it online. We couldn’t do it online so we had to speak to someone and then explain to them what the problem was. But when the ground fuses in the kitchen broke the second time, I called American Home Shield. They sent a local electrician and he changed it. So, it was good. The contractor was very good too.

We have two homes and we have a warranty with American Home Shield on both of them. We recently had a claim with AHS for our garbage disposal. I submitted the claim online and their website was pretty good. But even when I called in to say that we wanted a certain contractor that had worked on that product or area before and that we had found very satisfactory, we no longer have that ability and that was a little frustrating. Other than that, Lone Star Plumbing, the contractor that came for our garbage disposal claim assessed the situation and determined that the garbage disposal unit was no good as it was leaking water all over under the sink. The tech was polite and professional, and he replaced the unit.

The blower motor of my air conditioning unit had gone out. It would work in spurts because it would freeze up. I filed the claim to AHS over the phone and two different companies came to fix it. The first company couldn’t do anything with it. The second one was able to do it and the guy that came was good and knew what he was doing.

I went online to do a claim with American Home Shield and it was very hard to get to the site. When you just put American Home Shield AHS.com in, all you see is, "Well, if you wanna buy it, this is how you buy it," but there's hardly anything on service calls. But once you eventually find the site, then it works well. There's also the frustration of being on the telephone on hold because they've got a back-up calls. It's something that I've been experiencing. I've had the plumbing issues resolved very quickly, efficiently and easily when my 3 toilets were not flushing well. The small appliances person was also great. It all seems to have worked out fine. But I have air conditioning issues and they've not been resolved in a month.

I called AHS when my air conditioning unit was not cooling. They sent out a contractor and he was great. He took care of the issue and had to add Freon. The AC has been cooling again ever since.

I filed a claim with American Home Shield for the water heater that got broken and the contractor came out and fixed it. However, the contractor was horrible. He was not friendly at all. When I told him what the problem was and what to do, he was irritated and was not respectful. He also messed up a few things. Later on when I complained, he fixed it but that's not the way to treat a customer so I was not very pleased with that. Nevertheless, AHS was okay to deal with and their reps were very pleasant.

We’ve been with American Home Shield for almost 20 years and things have just gotten downhill since we started. It’s worse every year. When you call in, you may be on hold for 45 minutes before you can talk to somebody and it can be even longer. I watched an entire Little League baseball game waiting on hold. I even have their executive officer’s number on speed dial because I’ve called her so many times and she’s been incredibly good. But the caliber of the companies that they send out is getting very bad. We hardly never had a company come out that we didn't have a problem.

Two things went wrong with my Sub-Zero refrigerator. The freezer stopped working and the control panel was no longer functioning correctly. I called AHS up and they immediately told me someone would be out. The contractor came out in the timeframe that they told me. I had already moved some of my things to a neighbor, so there was no real loss of food as a result.

My dryer stopped working so I filed a claim with American Home Shield. We’re a family of six, so we use the dryer a lot. Whenever I need to file a claim, if the wait time is not long, I usually prefer speaking to a person rather than doing it online because then they can cover up any mistakes I might be making and I don’t wanna click the wrong things. But this last time, the online filing was easy and I submitted my claim online because I didn’t wanna wait on the phone. AHS got me a contractor very quickly. I submitted the claim late at night and the next morning I got a phone call from the contractor, Tech-tonics AC and Appliance Repair, and they said they could come. They were there in the afternoon. Two techs came and talked to me about my dryer, and they were friendly. They got the job done and they fixed the dryer.

American Home Shield's website was fairly easy to use when I submitted a claim for a plumbing issue. They're pretty quick on moving the use of appliance servicing. I had the same contractor twice but for two separate issues and their service has always been good. They took care of business and they were done. The second time that I had them, they came earlier than expected which was a good thing for me. Also, I know how to find them so I'll just call them again if I had to. I've been using AHS since I've owned this home and they've been great. I've recommended AHS to several home owners who had issues. I told them about the service that I got and the value in the service.

We had what looked like a leak under the house. It was not active, but it looked like water. We went online to file the claim with AHS, which was very easy. It took a few weeks for Mitchell's Plumbing to come out because we couldn't get any reception in the mountain. We needed to get a landline in order to communicate properly. The contractor who came was very professional and everything went great.

Since we moved into this house, everything seems to be falling apart. It's a 30-year old house and the person that owned it didn't take care of anything. You can't tell until it breaks down. The six-year old dryer just broke down. We ended up paying from our pocket for a whole solar panel issue and our most recent claim was about our refrigerator. We've made about five different calls with American Home Shield and they responded to and followed through everything. The spa was one our very first things. It wasn't blowing any water and heat, and it turned out to be a series of issues that some way have used with American Home Shield because it was on warranty.

When my refrigerator was making an excessive noise, I submitted a claim to American Home Shield over the phone. The process was very easy. However, when the contractor came out and I told him what it was, he couldn't figure it out. He didn't seem to trust that I knew what I was talking about. It was fine when he got here. And even though I had a recording of it, he still couldn't tell where it was coming from. So when he was going to leave because it wouldn't make the noise, I finally told him that I knew it was coming from this particular spot. He took the motor out and that was bad and it was the one making the noise.

Most negligent and deplorable company I have ever dealt with. We have been without air for over a week due to American's refusal to expedite their services in an exigent situation when temperatures have been over 90 degrees. Do not buy this warranty.

I am extremely disappointed with our American Home Shield home warranty. We had the Pick 10 plan that included HVAC because our system was 24 years old. In May, our system stopped blowing cold air and we put in an AHS service request. The service contractor said that the system needed to be replaced but that AHS would require Freon replacement at least three times before they would authorize a replacement. With the price of Freon, that would cost us approximately $1000 before AHS would even consider replacing the system.

I had a garbage disposal that was not working properly and I was able to easily submit a claim with AHS over the phone. The service contractor also did a good job. They were just nice and they handled the issue quickly and moved on. However, AHS is a little expensive. The difference in the price they extend to a realtor when you’re buying the home and what you have to pay after the fact is a lot despairing. Like if I was to buy this house and use a realtor, it’s about $200 less expensive for that year than it is through a general homeowner. But outside of that, everything’s good.

The refrigerator freezer was not working so I called American Home Shield. The complaint I have is that when I call them, there's a minimum of an hour on hold. I tried submitting online but it was so slow down here that it was taking forever. But they’re very helpful once the human comes on and talks to you. Their rep did really well and they had someone out within 24 hours. The oven was involved as well and within one week, the tech was back and repaired the oven. The refrigerator took three or four weeks. He had order from the manufacturer and it was a long time. Other than that, the contractor was very prompt and they were here when they said they would be here. It was a very positive experience with AHS and I now have my other home insured as well.

We do no more than two loads a day and then stop, and we don’t run the dryer back to back. However, we had to have it fixed. I tried to submit the claim online, but it was within the 60-day window from the last time the unit was fixed, so I had to do it over the phone, which was easy. A Sears person came out and thought that the dryer vent was full of lint, but we had had it serviced twice with the people here in town who do air duct cleaning and dryer vent work. They said it was not clogged and even cleaned it out again to make sure. They came out two days before the Sears person came out and fixed the thermocouple again, which was fixed it a couple months earlier. Overall, working with American Home Shield has been good so far and I’d recommend them.

I filed a claim with American Home Shield online when our shower was not draining and it went fairly easy. The contractors came much quicker than I expected. He scheduled the following day. I was home when he arrived so he greeted me. I showed him what bathroom was having the issue and he took care of it. He showed me what was causing the stoppage after he fixed it and then gave me a business card afterwards. I recommend American Home Shield.

I had American Home Shield in another home in the past and when I purchased our new house, I added them into it again. Shortly after we moved in, we had a claim for the air conditioner which wasn't cooling properly. Then our second problem was with the refrigerator. It kept heating up with maintained temperature. I went online to submit a claim for that. It was very convenient and AHS immediately responded. They sent out N & K Appliance Service and the appliance repairman was very professional, knowledgeable and always on time. He also always got back to me quickly. The unit seems to be working fine now.

The dishwasher pump stopped working on a rental house. The renters let me know about it and I submitted the claim to American Home Shield online. Somebody contacted me within 24 hours and the contractor came out and fixed it. The people who do the repair are always really good. AHS gives me peace of mind and depending on the claim, it doesn't cost me more than $75. Over a year, it costs me over $600 but it's worth it. I've been really happy with AHS.

The first time we had someone come out and look at the dishwasher, the contractor that AHS sent said, "this is a problem." But then, it still wasn't running great. He didn't do a whole cycle so he didn't realize that the drying element, the blower was broken. We ended up paying for a second person to come out three months later and tell us that it was older and we have to run our hot water and get a dishwasher cleaner which he charged us for but it didn't do anything better. So, it would be nice if we could get the money back if the technician didn't fix the problem. But I don't have complaints 'cause we got a new dishwasher.

Submitting claims with American Home Shield online is more convenient than over the phone. And most of the contractors sent out have been great. They've been very friendly and professional. They email or make a telephone call to say they're on the way. But we've had a couple that were very unprofessional. They blew the issue off. When I tried to do a claim for an AC issue, one said, "It's your filters," and left. But it turned out that the damper and the control panel were shorting out and the claim was denied because apparently, American Home Shield doesn't cover the motherboard.

I have three AC units in this house and two of them have had issues. The most recent one was the attic AC unit that stopped working. I submitted a claim to AHS online which I really like. They make it easy. Then, immediately, I got a text saying to whom it was assigned and that gave me the ability to call the contractor and get a specific time. It was Labor Day weekend and I felt like I was in crisis mode. So I was really impressed that they came out in timely manner and that he had the part to get it fixed. They replaced the capacitor on the outside unit.

I logged into American Home Shield's website and put in a request for service due to my garbage disposal not working. It looked to be stuck. AHS referred me to the plumber who called me. It was a smooth set up. The earliest the guy had in the schedule was two days out, but he got here when he said he would and got the garbage disposal fixed. It was quick and simple. He was great and he explained to me what was going on. We had an old garbage disposal and after he repaired it, he said it would probably start acting up again. He said that it was already weak and on its last leg. I have had one minor problem since he left, but I was able to take care of it myself. Overall, AHS is a good program and to date, I’m happy with the coverage.

It was extremely hot part of the season and the air conditioner could not keep up and was running nonstop. I submitted a claim to American Home Shield and I did it online. I actually prefer the phone but I did it online because I thought that was what AHS wanted me to do. It took the guys a couple of days to get here, but once they arrived, they were very friendly. It was a husband and wife team. They were very polite, clean and uniformed. Everything that I would want, they seemed to fulfill. The AC needed Freon and it was all fixed in one trip. Having a home warranty is one of the things I like to keep in my back pocket in case I'm in a bind. I'm just happy. We've been with AHS for six years and they stepped in several times and helped us out and I have no complaints. I have recommended American Home Shield to my friends.

I had a leak under the sink and the American Home Shield contractor came out and fixed it. He said that I had a crack in my garbage disposal and it needed fixing. So, I called AHS and they sent somebody out, looked at it and said, "No there's nothing wrong with it." They didn't do anything but I still got charged $75 for that. And the sink was still leaking. The guy that came out and fixed the leak under the sink didn't turn the water on to check it so he had to come back out. It's frustrating having to get people to come back and forth, in and out.

The air-conditioner was making a noise. I didn't know what it could be, so I called American Home Shield to file a claim. It was easy. I just gave them the problem and then they contacted me to let me know who was coming. There were two different companies that came to fix the AC. Their techs were very nice, courteous and informative. They also answered all my questions.

I needed some new stuff in one of my bathroom tanks. I called American Home Shield and they were timely, efficient, and responsive. The people I spoke with were polite, considerate, and helpful as well. The guy who came in was excellent. He saw what needed to be done and he did it. When I call AHS, the contractors come out here and fix the issue. Having AHS keeps me from having to pay big lump sums of money out of my pocket. Also, they've gone to where I don't have to write them a check and they just take the payment out of my account.

The American Home Shield online claims application is great and super easy to use. I really liked it. The air conditioner wasn’t cooling properly and something was wrong with the thermostat so I filed a claim. Other than the fact that the contractors had to come out a couple of times since they didn’t solve the problem the first time, I’ve been really happy with it.

The American Home Shield reps are really good people and they take care of the problem when I submit claims. I do it over the phone and the customer service is fantastic. They send someone out in a day or two. They have to contact the contractor and the contractor contacts me to get a good date and time. When I had a plumbing issue, a technician from Accurate Plumbing came and went right straight to the problem and fixed it. However, American Home Shield is trying to collect on the $75 co-pay that’s already been paid.

I have been with American Home Shield for years. Recently, my washing machine was not working correctly. It would stop and reset itself, and it kept doing that. When the first contractor came out, he said he couldn’t do anything because it was automated and they were sensitive. So I called AHS again and they could not do anything about it because it was no longer under warranty. However, they're coming back because they have to do something. Other than that, I have a great rapport with their customer service. They’re professionals, unlike this particular contractor that we have an amount of problem with. I’ve referred my friends to American Home Shield.

Recently, my wife submitted a claim online to AHS for our garbage disposal. It was repaired and since then it has been fine. However, we found that it generally takes a little while to get a contractor out to our location. Still, once they’re around, they’re able to resolve the issue that we have. If someone has an older home, getting AHS' warranty is a really good idea.

I had an issue with my washer and dryer. I called American Home Shield to submit a claim and they sent the contractor who has always been great whenever he came out. Since the repair, the dryer works fantastic but my washer is completely jacked up. About a week ago when the tech was here, he told us that the problem was because there are some suds in the drum and the sensor was reading that. But when I went to do what he said to help remedy that situation, the washer threw two other codes. When I talked to him, he told me that that sounded like the motherboard was going out and that I had to contact American Home Shield to get the process started for its replacement.

The water in my dishwasher wasn't draining out. I tried calling in the claim but American Home Shield had me on hold for 30 minutes. So, I finally went online and did it. The online claims process was fine except that it didn't tell me that it was a recall. The claim was for a call back or to reevaluate the work that was done before. But online, it just said someone to come back out and re-inspect, and none of that ever worked yet. So the terminology used online is very misleading. Also, AHS should stop sending me all of their advertisement because I'm already a member.

Submitting a claim to American Home Shield has always been super easy. I do it online most of the time. But this last round, I did it on the phone 'cause the last time I did it online, there was a duplicate disaster. It took me about a year to get that straightened and I'm not even sure if that's fixed yet. I had a claim for my air conditioner and the contractor that came out was the same company AHS sent out in January for my heater. I wasn’t thrilled with them in January when they came. My husband's a former air conditioner guy and he had already diagnosed the problem. He just was waiting for the contractor to repair it and unfortunately, he went out of town and gave me the instructions to tell them. When the contractors came, they tried everything but what he said it was and it took four visits before one of the contractors that came out told me what my husband had said.

I switched to American Home Shield from First American for the same reason that American Home Shield tried to do to us today 9/8/2018. I was assured that when I signed up for American Home Shield that they would only send top quality companies to our home to resolve issues (lie #1). Our A/C has gone out so I got on the American website and requested service, upon receiving the email confirmation I researched the company that was scheduled to come out. They were to send the least not top quality according to the BBB and were in fact a ripoff from what I was reading.

Contacted AHS 3 days ago (Thu) about no hot water, the first contractor didn't contact me, I called them to learn it would be 2 weeks to get it LOOKED at. So I called AHS for another contractor, which took 10 min to find a "maybe" but out of state... He didn't call and I couldn't get to anyone (left a message). Called AHS 3rd time (was told on 2nd call that if he is not able to get there today, I should call back to ask AHS for "outside authorization" - Gail said this who, doesn't work again until Monday)... Tried that today and after 20 min. and being put on hold by agent, was disconnected. Then called back... 12 min got agent, told I need to wait 48 hours for 2nd contractor to reach me.

I am fed up with AHS! I called two times last night because my A/C is out and it was almost 90 degrees in the house. The first time I called they said they were going through a system update and took my information and issue with a promise to call me back within 30 minutes to expedite my request. Two hours later I call back and immediately, without any sort of greeting or questions, am told there is system is updating and I should call back tomorrow - effectively trying to end the call without me saying ONE word! I made that individual take my information too. I asked if I could put in an expedited request online, and they said now it had to be on the phone but he too was noting it needed to be expedited. I was again promised a callback. I called again today, THIRD CALL, and was told they could not expedite my request because it was not over 105 outside.

I've had AHS Warranty off and on for more than a decade, they've never been very good, but if you have the time -- and I mean hours and hours -- to deal with their manufactured red tape, it's still financially worth it. The company uses a lot of tactics to avoid paying out for anything beyond a minor repair. I've had AHS officials try to get a repairman to lie about things so they could argue it was a pre-existing condition, I've dealt with hour-long phone calls, constant disconnects and terrible customer service, I've even had repairs done improperly. The key is to be persistent and never allow them to push you around. Ultimately, I've had two AC units fixed or replaced, a water heater and other minor things. It's a terrible, terrible service, that still pays for itself.

Our AC unit stopped cooling the Friday before Labour Day. The first contractor came out the following Tuesday, diagnosed the problem and turned it into AHS. After never hearing from them we made several phone calls that Thursday, a 30 minute hold or more on each call. We find out that we have to pay $1,765 out of our pocket to put a bandaid on the unit. $840 for Freon, $275 for duct modification, and $525 for some code permits, $1”0 service call. While we knew about the Freon because it’s in the contract, the other costs are part of the installation.

I have used American Home Shield for a long time and even in Las Vegas where I lived before, I have never had any problems with them either when I was calling to request a service or when that requested person comes to my home to fix whatever the problem was. If they can fix it right away, they have done so. If they have to have to order something and they did in Last Vegas, they ordered it and it was paid for by American Home Shield. I never had any argument where I had to talk to them about why they were taking such a long time to replace a part. I had some trouble when I lived in Las Vegas, but American Home Shield always sent out somebody who was very competent and fixed whatever my problem was.

My air conditioning wasn’t cooling so I called American Home Shield to file a claim. Whenever I submit claims over the phone, the experience depends on the volume of calls. But once I got through, making the claim was not difficult. The contractor who came out was good. As soon as they figured out what the problem was, they seemed to be knowledgeable and they wanted to address the issue as quickly as possible. They had to get some approval from Home Shield first, but once they scaled that hurdle, they were able to come out and get the job done. After around four days, my air conditioning was repaired completely.

I had two claims with American Home Shield. One was for broken garage door chain and the other was the garbage disposal that was not working, but they replaced it with a machine with the motor and it now works fine. I submit claims on the phone since I'm not very good in submitting in online. It's easy to do because they answer my phone. Sometimes, it takes little longer and I have to be on phone for 10 minutes before somebody talks to me, with the music on. That is the only other inconvenient thing, but other than that, it's fine.

American Home Shield works great. We usually submit our claims with them over the phone and everything has been great with the reps. So far, the contractors that AHS has sent have been good too. We recently submitted a claim when we had a plumbing issue and the contractor, Cook Construction, came out. They completed their mission and they did a great job. AHS is a great company and I would absolutely recommend them.

My washing machine stopped working. It would fill up and the water wouldn’t go out and I would have to tip the water out. I called American Home Shield and they said they would schedule me a date, then they would send me an email to book somebody to come to check it out. A contractor came out in a couple of days. He was very nice and kind. He explained the issue to me. I was out there with him and he looked through everything to see if he could get it working, but he couldn’t. He talked to somebody, came back and told me that they couldn’t repair it. They replaced it, which took about two weeks. They sent me an email with some different washing machines and asked which one I liked. I had a whirlpool and had gotten a more modern GE. Whenever I have any problems, I would call AHS and they would send somebody out to fix the issue. Most of the time they could fix it.

The AC unit stopped working overnight. I filled out American Home Shield's form online to submit the claim and sent it off. Then, they emailed back saying they would get somebody to contact me and they did. Air Service of Colorado Springs came along and looked at the unit. They said they could fix it and it has been wonderful since they came out. Everything worked as it should have.

Submitting claims with American Home Shield over the phone was pretty easy to do and dealing with their contractors was good. They used to charge the card I have on file with them after the service is completed, which I liked. Now they have to ask if the work has been repaired and you have to call in and pay the bill. When I had two service calls within two weeks and two different people called me, I could not decipher for which claim the bill they sent to me was.

AHS is a great program and I’m glad I have it. It’s really helping out since moving into the house with anything I’ve needed for any kind of warranty claim. I’ve done two. One was for breaking in the locks and the other was for the two faucets that were leaking. I made a claim online and the process was simple. Plus, the time it took the contractor to come out was great and I was ecstatic. The contractor was great and everything worked out perfectly. If you don’t get AHS, you’re crazy.

One day I was standing in the kitchen and all of a sudden water came out from underneath the sink on to the floor. There was an issue with the piping underneath the kitchen sink. I called American Home Shield and told them that there was something loose. Sometimes we can basically reattach a part but I didn't wanna flood my kitchen when I drain my sink. So I told them to send somebody, and they were really prompt. And within the next day or two, a plumber from Mr. Rooter came out. My husband was here during the service and he said it was really pleasant. The repair took half an hour. The problem was fixed and it has been fine ever since. It was excellent.

I contacted American Home Shield over the phone to have them send someone out for my refrigerator and their reps were very helpful and respectful. The contractors were good people, too. They were very pleasant. The refrigerator was working well after the first time they came out to fix it. However, they had to come back because I had another issue going on with it. Now, the refrigerator is fine. It was a great experience. American Home Shield is usually very timely and I would recommend them.

My dishwasher was filling up with water and I filed a claim for it. American Home Shield charged a $75 fee for a contractor to come out and look at the problem, which is paid not to the person who comes out but directly to the company. The contractor that they sent out was pretty good. He found that a small screw had fallen out from somewhere and it was clogging the drain. He fixed it very efficiently and I haven’t had a problem with it since.

Our AC wasn't cooling as the capacitor on it had gone out. I submitted a claim over the phone to American Home Shield and they said it was going to be a couple of days before somebody could come out. At the time, it was in like late July or August in Alabama. When I told the rep that, she told me to give her about an hour and she’d send me somebody else that day. She also said that if she couldn't, I could call somebody and AHS would just pay for it. In less, than an hour, AHS had somebody come out that day and fix my AC issue. All in all, the process was easy and AHS helped out the whole way. The technician was great too and we're very thankful to have the warranty instead of having to pay full price for the service.

American Home Shield's website is good but they should put some place in there where you could put a preference on the assigned contractor. I had a problem with my pool a year ago and they sent out a contractor. When the cooling generator in my pool wasn't working this time around, American Home Shield assigned the order to a different contractor, but they never followed through. I had to call American Home Shield back and they had to reassign it to a different contractor. That was when I requested to use the previous contractor that we had who did a good job. AHS went ahead and had the previous contractor come out and they took care of it.

Having American Home Shield gives me a cushion from catastrophic, unexpected expenses. Their service is just not necessarily what they project on TV commercials because they make it look like if the appliance is not serviceable, they will replace it. From my past experiences, one of my biggest problems with them is the fact that they would have someone try to fix things and then they would stand by. I had a stove that went out and I wound up buying a new one for my home, but they only wanted to offer me a few dollars to replace it. It got so frustrating that I just gave up on it.

We had an air conditioning claim with American Home Shield. It took a week for the contractor to come out and it was hard on us because we have an infant baby at home and the house was really hot. But they gave us the soonest available appointment. When the contractor came he said the capacitor was out and he did a good job. The air conditioning has been working good since the service. AHS was helpful for us.

On my microwave, the door that opened to activate the vent wouldn't close. I submitted a claim to American Home Shield over the phone and my interactions with the representative was very nice. Although the contractor said that there was no way AHS would cover the microwave door, he tried and it did work. So, I was very, very pleased. American Home Shield has worked out well for us and so I would recommend them.

My air-conditioner was not blowing cold air. I filed a claim for it with American Home Shield over the phone and it was easy. We did the air-conditioner twice and we weren't here the first time but our interaction with the first guy over the phone was good. The second time, we were home and the contractors came out to look at it, then they gave us some estimate on what it was gonna cost. The heating company wanted to charge us a lot more, so we got back to AHS. Several times, we asked for an adjustment that the amount was not right.

I routinely do a few things with my AC. One is maintenance and I make sure my filters are clean. Then, I routinely have a company come out and they do my fall furnace check. They make sure if things are good for the winter. They also come out in the spring and do my air conditioning check and they make sure everything is okay. The tech came out and said that I had a problem and that I needed to look at it. I was shocked and there was water running everywhere. It rusted everything out and it was a mess. He showed me something and he said that it was broken. I told him that before he fix it for me, I was gonna call American Home Shield and see what they can do for me. He said okay and that he was gonna stop right there where we were at and if I needed him to do anything, I could call him and he could come back.

I was having my kitchen remodeled and the people removed some of the electrical outlets. The guy felt that the air was coming through there and I told him that was weird so we took off the vent cover and realized that the metal box was disconnected. I called American Home Shield to file a claim and it was very easy. The person recommended a certain company to come out but then I told him that I'd like to have back the people who fixed my air conditioner before and that was not a problem as the contractor was still on their list. There was a flexibility and I liked that. Then, I paid my $75 co-pay through the person who helped me. The contractor that came out was wonderful, helpful, explained what the issue was, and why they needed to fix it. They replaced my air conditioner inside the house in the last two years so I really like them.

I've been with American Home Shield for several years now. We have two properties with AHS, our home and a rental. Submitting a claim to them has been good which I almost always do online. We had one contractor that we had terrible experiences with. He overstepped boundaries because he got in here and he started telling me about all the problems he’s had with his ex-wife, and he didn’t wanna fix the problem. Also, I’ve had problems with his work because it was never repaired correctly. I don’t want him on my property anymore. In fact, every time I request AHS for somebody I'd tell them not to send those people. I would like it though if they would put a note in their system.

American Home Shield always contacts me at least the next day after I submitted a claim. I've been very happy with them. When my upstairs wasn't heating, I called AHS and they sent somebody out. The contractor determined that there was a part that needed to be ordered, which they did. The contractor was always very helpful and very prompt. They did their job very well. I was very happy with everybody and I have recommended them to friends. They always make sure that everything's done and they take care of me.

New home to us, built in 2001. Winter 2016, natural gas hot water heater stopped working so my wife called AHS. Customer service told us they would find us someone to fix our problem as I was out of town for work, and they would get back with her in 3 days. Never happened. Meanwhile, late winter and I do not know a lot of folks who can deal without hot water for 3 days. We called them back and was told nobody in our region was authorized to do the repair in Northeast South Carolina, So we opted to call ourselves.

This company is the worst example of customer service and a SCAM. Average wait times is 30 minutes to 1 hour to speak to a representative. They will put you on hold and hang up on you. The contractor that sent was to my home was there for 5 to 10 minutes and based on his expert opinion they denied my claim because it was pre-existing and did not notify me by email, phone, or letter. It took me two hours and 3 calls to cancel services. Agents will refuse for you to speak to a manager. Agent refused to provide proof my services canceled.

I raised a complaint for some sound coming from my AC, the contractor assigned came after two days, fixed the sound problem and increased speed of blower motor - which stopped working just the next day. Then we waited for motor parts to come for almost two weeks and then another technician comes with the new motor and says the blower wheel is warped. Now he has taken the motor and the blower wheel with him and we are sitting without an AC waiting to get this entire problem resolved. Not a happy customer at all.

First guy said it was the timer that is hard wired in. So they sent an electrician out...he said the timer was broken. I was told he would contact them too...never heard back from either the Electrician or AHS. I called in, waited 30 minutes to get to a person who said they don't cover timers (not what I was told when I got the warranty). Turns out it's a wire that broke between the timer and the hot water heater. Now I have spent 3 hours trying to get them to either fix it or not charge me for the worthless service call.

I am a property manager and unfortunately a lot of our clients have their maintenance covered through AHS. They have extremely poor communication, deny claims for bogus reasons and don't watch their own vendors. We have been trying to get a leak fixed for over 2 months and the only time we get answers is when we call. The last plumber stated he did not know what the problem was. Really? By the way this is the second plumber who has been out there and after 3 holes cut in the ceiling they still have not repaired anything nor diagnosed the leak. The latest information is that there is an AC leak. So far we have been told it was tiles leaking, a tub drain leaking, and AC and still have not had a repair done. One of the plumbers was even kind enough to remove the toilet and leave it in the bathtub for us.

I am disappointed with the service or lack thereof that I received from the contractor that AHS sent out for my water heater. I did not have any hot water and am still without. After being without for 4 days, the repair person was out for 10 minutes, he said it was OK, he just needed to turn the pilot back on. The pilot went out again about 10 minutes after he left. I have been unable to reach AHS to request a follow-up. I have been on hold for the equivalent of 3 hours on three different days and have been unsuccessful in reaching anyone.

Our AC went out in July 2018. AHS sent out a company to make repairs at which time the contractor told us that the unit in the attic was not working due to an electrical fire. We were terrified but were told that the home warranty would likely replace the unit because of all of the damaged parts. AHS came back a few days later and told us that they would be repairing the AC unit. After talking for HOURS over the last months, we still have not fully resolved this issue. We replaced the unit on our own but AHS did not want to reimburse us for what we paid out of pocket... not even for the part that our contractor told us was the original problem. I have been a customer of this company for 3 years and received horrible service. They made every step of this process difficult. I would not recommend them to anyone buying a house.

We have them for our home warranty and when we have used them for basic repairs it's great. But if you need an appliance like your refrigerator replaced that you use on a daily basis they failed. It has been 1 week and not one word from them. I have called 3 days in a row to be told someone will call me. On day 3 I spent 1 1/2 hours on hold just to reach customer service to speak with someone who really had no idea what to do and then hung up on me. I then called back and waited another hour to be told we have to now wait another 2-3 days for someone to call us. I asked on both phone calls for a supervisor and was told that they cannot do anything. This is not good customer service.

On 08/27/2018 I contacted American Home Shield about my ac unit not cooling good. A contractor (R&K Heating) called immediately after I finished my request. The contractor came out the next day and said I had a leak from two valves and they needed to be replace. I didn't hear from anyone again until I called on Thursday 08/30/2018. The owner of R&K told me he just got the ok to order parts that afternoon on 08/30/2018. He (R&K) said that someone quit that why they didn't get the ok to order my parts until then 08/30.

When I bought this house, the garage door was working and it was fixed by the sellers once. I purchased a home warranty from American Home Shield and then after a few days, I realized that the garage door was not working and the automatic feature was not opening. So I submitted a claim with AHS online, which was easy to do. I had a brief chat with the contractor about what he was fixing and what actually happened. He was helpful and tried to explain the things to me as much as I could understand. He was also very courteous and things went well. The garage door performs well and is still working. I would recommend AHS.

Our air conditioner in the living room stopped cooling all of a sudden. We had it at night and then in the morning, we didn’t have it at 1:00. We have a dog, so we were a little concerned about her. We submitted a claim to AHS over the phone and the process went well. While the contractor that came was very nice, cooperative, and answered our questions, it took a month to get them here. But they were here on time and they found a small leak. They replaced something and so far, the air conditioning is working fine. Overall, we’re happy with American Home Shield so we’ll call again if we have a problem. I would also recommend them to other people if they are looking for a warranty.

Our recent experience with American Home Shield was very good. We filed a claim for our air conditioner that stopped working completely. The gentleman came on time and was very polite. I showed him where is the unit and he checked it. He also checked outside since a part of the unit is outside. He then fixed the issue very quickly and professionally. It was a very hot day and we are elderly, so that was wonderful that we have the air conditioning working. I was very happy.

I called American Home Shield for my garage door and they called back right away with my appointment. The technician came out the next day and he fixed it. He was very good and the garage door works fine now. I've had AHS for years and I'm very happy with them. They are a good company and I have recommended them.

My AC stopped cooling and I submitted a claim for it online, which was very easy. American Home Shield's response took less than 24 hours, but not as early the next morning as I would have liked. When I tried to contact them, I was told they would work through it when they could get to me and then, they didn’t contact me till later that afternoon. They weren’t able to get anybody out for another day. The contractor didn’t come out until Saturday and when he came, he looked at the AC. He told me that the capacitor had blown and he put some new ones in. Now it's operating fine.

When I had a plumbing issue, I called American Home Shield to file a claim. I talk to the reps, instead of going online, as I am 86 years old. They have always been good. The contractor, Service Contractors Plumbing, came out. Robert, the plumber, worked on the toilet and he was excellent. His knowledge of plumbing was great and I could tell he is a master plumber. He got there and did the job right. The toilet was rocking a little bit and he said it was also running all the time. It was filling up with water so he plugged it. I’ve been doing business with AHS for 30 years and I'm very happy with them. My experience with AHS has always been very good and I would continue doing business with them.

I'm from Upstate New York. I have lived here for five years but I didn't know any repair places. If I was back in New York, I would have known who to call and I don't have to worry about repairs. American Home Shield is an easy way to get everything fixed when you need it rather than hunting for somebody. Recently, I had a claim for my clothes dryer. It sounded like a plane was taking off. I have submitted claims both over the phone and online before but the last couple of times, I've done it online which is much easier. The contractor who came out was very friendly and efficient. He knew what he was doing and had to order a part. My experience with American Home Shield has been all positive. So far, everything has been working good and AHS seemed to take care of everything.

When I had a problem with the washer, I submitted a claim online to American Home Shield. The contractor they sent out was professional and since the repair, the washer is working good. I would recommend American Home Shield.

Our AC stopped working. So, we called American Home Shield, and they had to replace several parts. They had everything they needed with them. So, they fixed the problem on the same day. Our AC is working fine now. Whenever I needed to communicate with AHS, I call them. Sometimes there's a wait time because the representatives are busy. In some other times, it just takes a couple of minutes. I usually hear back within one or two days from somebody once I file a claim. They send me an email right away saying they're processing the claim. Their contractors were great, very professional and dedicated, and they took care of everything. I would recommend AHS. Every time I needed something from them, it was solved. They fixed all my problems. My home is from '86 and so several owners owned it before me. So, AHS is a good thing to have.

We got three AC units and two of them went out. I submitted the claim with American Home Shield online and the contractor that they sent out was great. The compressor of one of the two units in question went out and there was a specific process that the contractor had to go through to get AHS to approve to make the repairs. We submitted the claim on a Friday night and the contractor was out on Monday to assess it. The contractor didn’t get their approval until around Thursday morning. In situations like that, especially where we live wherein the weather was in the hundreds during the day and high 80s and low 90s at night time, it was quite miserable and waiting for American Home Shield to approve that repair took longer than what it should.

I self-cleaned my oven and it stopped working so I had someone come out and repair that. I just logged on and pushed a couple of buttons. My credit card was safe so I didn't have to go find my wallet. It took almost a week and a half before technicians came. The initial people never showed up, and then the second company AHS referred us out to didn't work on my type of oven. But when the third person got the information to come out, they called right away. They followed up and let me know when they were coming. The guy showed up a couple minutes early, which was great because I was on a time constraint. He did a really good job. It ended up being a wire had gotten too hot. The contractors that showed up were very respectful, professional. I'm very happy with American Home Shield. I've already recommended them on Facebook, to my friends.

The AC wasn’t cooling at first and AHS sent Greenway Home Services to fix it. They determined that the coil was the problem. We saw it and it was clearly the issue. The air conditioning would be fine but over the next three weeks, we got zoned air. In one room, we would have it set at a reasonable temperature, but, all of a sudden, it would be 77 or 78 degrees in there. However, in the kitchen and the extra room, that is on the same unit, it would still be working.

My experience with American Home Shield has been good and bad. My water heater kept going off continuously. I had to reset it and turn it back on and sometimes, it will last for a couple of days. It's a gas water heater so that makes me nervous to be resetting it constantly. I explained my concerns to the guy that came out initially and he was super nice. He replaced that part and within three weeks, it started malfunctioning. He told me he's gonna replace the pipe which I had already replaced with the water heater while it was under warranty. I told him that and he said to replace it again and see if that goes well. He also said that if that doesn't work, then it's the water heater that needs to be replaced.

Our air conditioner was not cooling so my husband submitted claim online. It was over a weekend and then they had to order a part. That took another two days but they did the best they could. The contractor was very professional.

My air conditioner wasn’t working and I called in a claim with American Home Shield. Most of the time all I get is just the automated machine. Depending on what time of day it is, I might get a response - a text or email from them saying that it has been turned over to the contractor, and in that case, Myers. Most of the time Myers call the next day. There’s also been some days where it’s just been hot and unbearable for me so I just call them myself.

We were having issues with our washing machine and so I went online and filed a claim with American Home Shield. That experience was very quick, easy, and intuitive. After I filed the claim, they sent a Sears contractor who was very professional. He isolated the problem quickly, ordered the part necessary and went about his way. However, the repair hasn't been completed yet since the part just came the day before yesterday but I got a call from American Home Shield and they told me that the contractor would be up tomorrow to finish the job. My experience with American Home Shield has been very positive and I think that they're good value for the money. I've recommended them to my family members.

Water was coming from the inside unit and the AC clogged up. I submitted a claim to American Home Shield online which was easy to do, although I can only file one claim at time. I also had a plumbing issue and I had to come back in and do the next claim. It might be nice if they would make it to where you can actually file multiple claims at one time. Also, I had to wait until the following for the tech to come out for the AC but he was friendly and very knowledgeable when he did. He has been doing this for a while because he knew exactly what was wrong and he cleaned it out. Everything has been fine with the AC since the repair.

I called Home Shield about my spa, and the guy came out, looked at it and said I had an underground leak, which I later found out it’s not. It has something to do with the pump, so I’m a little pissed about the service I received. I’ve called AHS every week for the last four weeks and I’ve gotten nowhere, but the reps have been nice and they said they’ve been documenting. They also keep telling me somebody’s gonna call me, but nobody’s ever called. To me, AHS is a waste of money and I’m not satisfied. I reached out to someone else on my own.

We had a leak in the garage and we thought it was a condensation line that was broken from the air conditioner out to drain outside. We called American Home Shield and a tech came and looked at everything. He went up into the attic and said that it was working all right. He also said that it was a lot of work coming to our house and that I needed to call back American Home Shield, so we did. I called and said that I had the electrician, but it was a plumbing issue. They sent over a girl from Hers & His Plumbing and she looked at it and said that the problem was our waterline coming into our house. She said that she couldn't do anything about it. She'd have to chop a big hole in our wall. She added that she would come back the next day, but I would have to call American Home Shield and get the authorization. I waited a couple of days, but nothing happened.

The washing machine went off completely all of a sudden and never came back on. I submitted a claim for it with American Home Shield over the phone and dealing with their claims rep was good. They told me the time and explained to me what was going to happen and who was coming out. But no one ever came out the first time I called. I waited for almost a month to call them back and they apologized and sent Universal out. The contractors were so nice and kind. They also explained to us what they were doing. Since the repair, I no longer have problems with the washing machine. A warranty on your property will save you a lot of money.

We had problem with our ductwork and AHS sent numerous technician and they confirmed that it’s a normal wear and tear. However they are trying to find a small chance to get the claim denied. They told me that the tech told them that the ducts are inaccessible and there were roots in the duct. The tech never ever found anything in the duct. It is really frustrating to deal with so many unprofessional contractor that are working with AHS.

My home central air conditioner stopped working last week. Requested the service on Aug 30th and got the earliest appointment on Sep 6th 10am-2pm. Having been sleepless without air conditioner for one week and taking a leave from work today for the appointment, then received a call at 10:50 am from another contractor to reschedule the appointment. I was outrageous for not only the service is slow, but the contractor they provide is so irresponsible without even the courtesy to call in advance. Having been paying AHS for two years without using the service, I have to say it is not worthy. I could have found a contractor on Yelp to come promptly and treat customer with respect to earn good review.

Had someone come out three times to look at opener. Kept breaking after they fixed it. Called asked for cash out. One person said, "No problem, we will call you back with amount." Waited three weeks not call. Called back and was told claim was never turned in. Second person said I could not do buy out. Never gave reason. I have been a customer for 15 years. Am ready to cancel.

Worst hold time ever! Over 1 hour. Promises promises. No call back. Hold forever then get disconnected can't get a person who does not speak with a heavy accent. 90° in my living room and I can't come out for 2 days. Leak around my toilet base and they can't come before date. I would never recommend this company anybody.

Had an issue with our AC unit and called American Home Shield. They sent out a service repair company that filled the refrigerant and the AC was fixed, so we thought. A few months had passed and our AC was down again. Called AHS again for service and they sent out a different company than before. This company found a leak in the coil, which they believed was old based on the oil surrounding the hole. They wanted to add refrigerant again, but believed that the first company should come back out since they missed the leak. AHS only covers the first 10%, so each fill of refrigerant is $500 plus. I'm just confused on why I'm at fault for AHS failures with choosing a contractor.

Our microwave went out almost a month ago. The first contractor AHS sent out Mr Calvary appliance repair said it was fixed but that same night, the microwave tripped the circuit breaker and same issue. We called them back and they said they would come back but instead AHS switched and sent Mr Care Appliace out. Their tech, Juan said it was fixed but again same issue. He did come back and said he needed to order a part that would take 7-10 days. Almost 2 weeks later after not hearing from them, I called only to be told AHS was replacing the microwave. When asked why they hadn’t called and told us this, they said normally AHS calls us and offers this option. After logging into my account for AHS I was upset to see they had marked the ticket as complete. No one called us. So I call. After sitting on hold for 45 min, the representative who answered asked for my information then hung up on me.

I spoke to Nicole and she was able to handle the situation to our liking. We appreciate the promptness of her phone call and e-mail. We also appreciate the help from the man I spoke to when I was trying to cancel. Unfortunately I do not have his name. He worked very hard to get the situation rectified for that day.

I've been without a refrigerator for one month as of today and I still have to wait at least another week before it can be repaired. This is without a doubt the worst service that I have ever received. I'll be looking for a new insurance company when this is finished. This company certainly has no problem with receiving their monthly premium on time every month, but when you have a serious problem they act like it's no big deal. I'm stressed to the max without a refrigerator, it almost makes doing any type of cooking impossible. I've shed tears over this and it's not over yet. I should've just paid for the extended warranty on the frig, at least it would've been fixed about four weeks ago. Completely unacceptable treatment of a customer.

I was charged for a service that was never performed. The company that was scheduled to come called Home Shield two times to cancel service. When I called them the third time they asked me to call. I called and was told they were putting in the request that day and the refund would take 3-5 business days. On business day 7 I called again. Then I was told it would take 14-21 days. This is ridiculous. They have pathetic customer service and this time is unrealistic in today's high speed business world. In addition to that I was on hold over 45 minutes. If they get that many calls, hire more customer service reps! Or better yet fix the broken practices like pulling money when nothing has been submitted to show work has been completed!

We had an HVAC unit replaced at the end of the summer. When the unit began leaking this year, AHS was unwilling to open a work order or provide any assistance to correct the problem. Very unsatisfied with their willingness to follow-through and cannot recommend buying their service with other home warranty companies becoming more reputable. Best of luck!

I called AHS on a Saturday to schedule an appointment for an HVAC repair. The contractor didn't call until Wed and said they couldn't even get to make an appointment until the following Friday, almost two weeks after service was requested. The phone dispatch said that would likely be even later because they were behind on work orders. AHS said they use one contractor for HVAC service in my area. I gave up and called another contractor who came out the very next day to complete the required repairs. Why is this ok that AHS would allow at least two weeks to pass? Why do they use only one contractor? I see no value in that.

My air conditioner went out for the fourth time. I went online, requested the service with AHS, paid the $75 fee, and the person came out. The tech was great. He was very professional and very courteous. So far, the AC seems to be working pretty good since the repair. I’m very glad that I got the warranty when I bought my house. AHS is fantastic and putting in a claim and getting in a service is very fast and very easy.

We bought a house that used American Home Shield quite frequently and it’s really very convenient. In one particular issue, there was a Freon leak in my air conditioning. I submitted a claim online and it was very helpful. It’s one of the pluses for the service I've used. However, while talking with the contractor, it turned out that I won't be eligible for.

My air conditioner wouldn't turn off. I submitted a claim to American Home Shield through phone and the contractor came out almost the same day. There was a faulty connection so they tweaked it and within half an hour, they had fixed the problem and they're on their way. Now, the AC works fine. With that, I'm gonna keep AHS for a while.

I called American Home Shield because my garage door was not working and it was a great experience. I let them know what I needed and they told me that someone would follow up with me within a certain time frame and the people did. I requested that the company call me before they come and they did. The contractor who came was a delight to work with. He was very professional, polite and got all the work done quickly. Everything is working great now. I was very happy with the business that AHS sent out to take care of my garage.

The reps of AHS are attentive when they call and they treated us right, so far. It's the people they sent out that are not doing their job. We submitted a claim because our AC was not getting air at all. When the contractors come out, they always seem to analyze the situation but nothing gets done and completed. They said they were gonna order parts and it took almost four weeks for it to come in. We have a babysitter that had asthma problems and it took them a long time to come around to do it. Then when they came out to do it, they claimed that it's fixed. But then, two days later, it's the same issue again. My wife talked to AHS and they got the contractors to come back out there. They find something different every time and then come out and fix it. But then two days later, the same issue. We have been without air conditioning for four months now.

Our AC was not blowing cold air. My roommate, who usually is the one who submits claims to American Home Shield, filed a claim for it. It took three weeks and two different companies to fix the AC. The first guy who came out said that we needed ductwork done and he was gonna call back and talk with American Home Shield. American Home Shield called back and talked with us, but we were told that the particular ductwork was not in our coverage. They sent somebody else out and that company found that it was just a clogged line. After the repair has been made, the AC has been working fine. The AC upstairs did the same thing and got fixed too.

I have an online app and it is very easy to file claims through that. I get an automatic response that says someone would contact me from a certain place within 48 hours. That comes in via text to me almost immediately as soon as I submit the claim. But normally, I would call the contractor after I get off the phone and I would set up the appointment because it’s very rare that they would actually reach out and call. Despite that, the appointment is rather quick. But when the contractors go out there, ordering parts would take three or four days then them trying to schedule a follow-up appointment after that sometimes would take weeks.

My AC stopped working and once I made the claim online to American Home Shield, I got a text back saying that the company that I needed would be calling me within so many hours and they did. So, AHS has a really good system. The reps were nice enough to change us to earlier times because I’m elderly. The contractors came early in the morning which was a plus and they were very professional and polite. The first time they came, they replaced the motor. They’ve been here three times and they got the AC working again. Since the repair, I have an air conditioner when I need it, so I’m pretty pleased. In fact, I have already spread the word all over San Antonio that American Home Shield is the way to go. You have to pay ahead but when you need them, they come.

The power was out in the kitchen counter so we submitted a claim over the phone with American Home Shield. The electrician who came out here answered all of our questions and fixed the problem in one visit. He was excellent and we’ve been very pleased with the service we’ve had. Our experience with AHS has been very good and I recommend it.

We have a refrigerator that has the sliding door freezer on the bottom. The drawer started popping open by itself and the alarm would go off letting us know the drawer was open. It wouldn’t stay shut. We had to take some cardboard, make a doorstop and put it underneath the front of the door to keep the drawer from sliding forward. CTG Enterprises came out and looked at what was wrong and ordered the parts. When the parts came in, they installed it and we haven’t had any problems since.

American Home Shield is the best warranty company that I've worked with. When we had an AC issue, I submitted the claim online at 1 o'clock in the morning and by 8:30 the next morning, we already had a call from the HVAC company. Then they were out by 9:45. It was awesome. The contractor was a very nice person. He identified the issue within five minutes and had it all fixed in about an hour. It was a good experience.

We had a refrigerator issue. It wasn’t cooling at all so we submitted a claim online. I called on a Saturday and they came on a Wednesday. Everything has been working perfectly since the repair. I’ve only had that one call but it has definitely been a positive experience. I would recommend them.

Our freezer wasn’t freezing cold enough and the first guy AHS sent couldn’t fix the problem. He had to call AHS to tell them he couldn’t do it. After that AHS sent somebody else better-equipped and trained. He was very knowledgeable and he fixed it right away. I would recommend AHS. The realtor we used doesn't like AHS. She’s gathering names of other customers that she’s ran into that don’t like AHS and I told her, “I’ve used them for about nine years and I’m happy.”

It's very comforting to have a warranty. I submitted a claim for our ceiling fan that went out. I did it online and it was good and easy. The contractors were awesome and it took a day for them to come out. They heat check the previous ceiling fan and made sure it did have power going through it. It was not working correctly and they checked all the switches and everything. They tried to troubleshoot it and we were given some good recommendations. I'd highly recommend American Home Shield. It's been a very good experience with them compared to the previous company that I had.

I had a Whirlpool tub with a motor problem as well as an electrical issue to take care of. I also had a problem with the exhaust heater in our bathroom as well as a garage opener that wasn't really opening. I called American Home Shield to file claims for those. I work with their contractors who arrive and I support them. Oftentimes, they come and they're not able to complete a task by themselves. An extra hand always makes the job easier. The people they send are very well-trained individuals so it's easy to work with them.

Our air conditioning quit and it wasn’t having any cold air or anything. I called the claim in to American Home Shield and their rep was fine. A-1 Professional Heating got out to me in a day and a half. The tech looked at our thermostat and then went out to the air conditioning. He took the back off, checked some stuff out, and bypassed a backup switch. It worked which we needed because it was one of the hottest days of the year. But it's making really loud cranking noise and the tech said he was gonna get a part and bring it back in a week. We have not heard from him but we're hoping that they would do right about it, come back out, and put that part on. I always recommend American Home Shield for anybody that gets a house. They need a warranty on it and AHS has always been there for us when we needed them.

I scheduled a service online with American Home Shield and they sent Precision Door. They worked on my garage door as well as changed locks for me. Both the garage door repairman and the locksmith did fine, and everything was on point. I've always had good luck with the contractors that AHS had sent me. They called before they came, they were on time and were helpful. Everything seems to be exactly as I expect it to be. Also, the AHS reps have been great. Having AHS gives me the peace of mind. Whenever I have an issue, I can just call them and they will find a contractor for me then send them out and the job gets done. That is better than having to call around and wonder if I'm gonna get screwed by some contractor. I would definitely recommend them.

I filed a claim for an AC issue with American Home Shield. Our house was very hot so I wanted to check the unit and see if the unit was working properly. The contractor who came out to fix the AC was from Crystal Air Incorporated. He was great. They weren’t gonna replace the unit, but he got the unit working fine. He solved the problem and they had to put some air vents into the attic. That would help a lot.

My AC wasn't working and I had to call to submit a claim as I couldn’t do any request online. They said that I owed money in my account, but I didn’t. They said they had taken that out, but it hadn't. It was frustrating but other than that, it was fine. The representatives were pretty nice and they try to get here as soon as possible. David Weckar Heating and Air came out and was amazing and really good.

The bath tub drain in my mobile home has not stopped, but it's very, very, very slow. The guy from His & Hers Plumbing that AHS sent out found evidence of kitty litter in it. He used chemicals and hand snips by hand to clear it out but nothing worked. He said there wasn't a trap. The drain just went down and made a right turn. They wanted to charge me $500 to try to go into the drain. They said the problem was there even before I bought the contract which I guess it was and they said that they don't cover foreign objects. I told them I wasn't gonna do it and I had intended to change out that plastic tub for a full size shower and I'll just have it fixed at that time. And, the guy smelled so bad that I couldn't wait for him to get out.

I am not very happy with American Home Shield! As our garage door openers do not work. The contractor came out and said yes both garage door motors need replaced! He told the insurance company that they both needed replaced. As one of the garage door openers was missing an eye they decided to deny the claim because they labeled it as it was missing parts. Eye or no eye the motor doesn’t work! We have the complete package and it says motors and wires will be fixed! So I paid $75 for them to come and fix both garage doors but then AHS DENIED! I’m very frustrated about this warranty as we decided to try AHS and before we had a different company we loved! I’m hoping they will still come back and resolve this but right now they won’t help me and I’m still very frustrated!

As with all the bad reviews, mine is similar. The contractors AHS uses are crooks, but doesn’t seem to be much of a concern for AHS. Paid $75 for a service call where the contractor came out and drained the Freon out of my AC unit and then tells my wife there were over $5000 in repairs not cover by the warranty to get the unit operating correctly and it would take 10 days to obtain the parts to do the repairs. Parts required to bring the unit to code, which aren’t covered by the warranty. He even identified a float switch was require, even though there is one, he just spent that little effort to go behind the unit where it was installed.

Operates more like a scam than a genuine service. And we feel the home warranty was not reliable. We had several issues with our refrigerator and dishwasher after moving into our home. We paid the $75 fee to pay for the technician to assess. We had several visits from one technician who ordered parts, but never successfully completed the repair parts. They closed out the job but the problem continued. Then AHS wanted us to pay another fee for a new technician even though it was never fixed from the original call. After three different technicians and several fees, the refrigerator leak was fixed but the dishwasher was never repaired.

I am once again put in a situation and very upset with this company as well as the customer service is just as bad and provide nothing but inaccurate information. I called in a service request for my air conditioner and it was given to a contractor name A-Tex Express. My a/c remain broken because AHS or the contractor will not provide correct information. As of today the a/c is still broken and supposedly waiting on the part. However, AHS can make sure they have their monthly payment each month but provide the worse service ever. Now I almost wish I had chosen another home warranty company because this one has done nothing but caused secondary damage to my home to where we are in a hotel. As well as provided nothing but inadequate information which are nothing more than lies.

I have had American Home Shield for 3 years now and not used them at all. Mainly because my home is on an island where practically no repair/maintenance companies participate with AHS. I recently had a refrigerator go out on me. They set me up an appointment with a company that never came out and would not respond to my calls. I told American Home Shield I was going to purchase a refrigerator myself as I had already gone a week without a working one. They told me that would be fine, a service person could come and evaluate the old one to see what they would pay in replacement fees. Great Right??? Not really. They informed me that I had to leave the old one in place until the technician could evaluate it. Yeah right. You want me to go another 3-4 days without a refrigerator, just so you can tell me that the compressor has indeed gone bad. I saved myself the hassle and did not pursue any further.

I ordered a re-key service. American Home Shield contracted with a supplier who does not service my area. When I tried 3 of the 9 numbers I had for contacting AHS to resolve the matter, I was on hold for a total of one hour 13 minutes on the 3 numbers. The ONLY (4th. number) that answered immediately was the quote line for new policies. They referred me to the 3rd number that never answered after 21:31 minutes on hold. I am really beginning to think that this is just another SCAM company and will let my realtor know NOT to contract with them again for his future clients.

My water heater went out on Aug 17 2018 and I called for service on 8/18/2018. AHS sent a plumber to my home who tried to tell me I needed an expansion tank and other items to make the water heater meet city code. All of the items he quoted I did not need as my existing parts all met code. The plumber’s estimate did not list or itemized the cost of labor and parts on his work order. When I asked him to give this information to me, he refused saying AHS would provide this information. I called AHS and they said they could not provide this information to me either. Meantime I called the city building and permit department to see if I needed an expansion tank and they told me I did not need that to meet code. But this plumber would not do the work without installing an expansion tank. I called AHS to tell them I did not want to use this plumber because he was trying to charge me for extra items I did not need.

Updated on 11/14/2018: So...this is second time I'm having to write. I STILL HAVE NOT RECEIVED MY refund! They said they'd have it credited to my card on file within 5 days! And when I called back 10 days later gave it time to go through. Said still processing...can someone from the states that actually knows what they are talking about please contact me. This is ridiculous.

I had a pipe leaking issue, submitted a work request. An agency came home. Checked it out and looked like they need a work authorization. They submitted the work authorization request and is in pending status forever. After almost a month I tried to call them and is on hold forever. Not Good!!

I had a quote to repair my air conditioner from a local company for $400 when I remembered that when I bought the home I also bought a one year warranty from American Home Shield. I was thrilled to find out that I was only supposed to pay $85 for them to send a local tech out to repair my a/c. It turns out I shouldn't be thrilled. AHS only covered $10/lb for the freon. I ended up paying an additional $450 out of pocket for a $13 part and 9 lbs of freon, on TOP of the $85 fee. This is absolute nonsense. I have no idea what other things my "warranty" doesn't actually cover, but now I'm terrified to use it again. I'll never give this company a penny again, and I am actively warning friends and family and real estate agents who push these warranties to STAY AWAY FROM AMERICAN HOME SHIELD!!!

We have been without an AC for over 7 days. We have been told the situation is under control and to be patient. Our house temperature is 100 plus. We have been told the part was ordered and can't be expedited. We have been lied to about the part being ordered when it has not and they were just shopping round for a cheaper part. Someone who claimed to be a supervisor promised us as a one time courtesy that they will have a portable AC installed until our AC was fixed. When I called back for status, I was informed that they never promise such a thing, and they don't even do it. We have been told to be patient for a part that was never coming. Past 7 days no AC! Easy for them to say, "Be patient." Today is the 8th day, no response and they eventually disconnect the calls when you catch them lying. They don't care and have made my family suffer.

Chicago, IL. I suggest looking elsewhere for coverage, long story to follow. We purchased a 3x3 combo plan to cover home appliances and systems for peace of mind and my wife’s had AHS. Had to place a call as our system was not a selectable item on their online scheduling (clearly covered in our contract though, pressure regulator). After a 54 minute wait (late at night understandable) and multiple hold the customer service rep (Tao) told me it was our water pressure and not covered. Wow! This guy must be some plumber to diagnose a problem over the phone.