American Home Shield Reviews

My most recent claim was for my dryer that was making noise. The contractor was very friendly and respectful. He put little booties on over his shoes asked me where to go. I sent him on his way and then when he was finished, he explained exactly what happened and what he did to fix it. It’s been working perfectly ever since.

So we got ahold of Elite Heating and Air Conditioning who’s been here a few times before for a second opinion. It was again two weeks before they could get out here to look at it. Fortunately, the weather cooled off enough we weren’t dying in here. Their rep was here for about an hour and had it fixed. It turns out that the contacts on the box in the actual air conditioning unit outside had shattered. He had to replace that and in testing, he discovered that our smart home thermostat was shorted out. It was working for the heat, but it wouldn’t work for the AC. So we had to replace that as well. All in all, it took three weeks to get it fixed which is not typical. Because usually, they’re here within a day or two, and always been able to resolve the issue.

We’ve had American Home Shield close to 20 years now. We’ve had a number of things fixed and they’ve been very good. There were no issues nor surprises. They’ve always paid and covered a lot of stuff. We’ve told a couple of friends about them.

Another request was for my bathroom. It was leaking water. I explained it to the guy who came out. He said it was fine but it was still leaking. I told him to change the water pump because it was leaking and he it’s fine but he’ll change it.

Last year they can’t find a technician to fix my bathroom so I had to pay one guy. He said if I give him $250 he can change the pump and I don’t have to pay the company. I asked why would I have to pay the company when I pay the insurance. Some of the plumbers were rude and asked why I kept calling. I told them that my bill is high because water is leaking. I called for another plumber. He came to my house for 80 bucks and he was able to fix my bathroom. I had to pay from my pocket.

I had them fix the stove like six months ago. They came to my house like five times to fix it. They ordered different parts. And they cost me a lot of time. I had to request time off from my job. I rather AHS send one good technician who knows what to do. They just send random people. They don't know what they are doing, kept ordering parts they don’t even need. The last person said it was just a simple issue. I don’t understand why they didn’t order that part in the beginning. It's really annoying.

The customer service, when they're answering here in the country, they're good. But when they answer from another country, I can't talk to them because they don't speak any English. I put in service requests last week and the rep did not put it in because she didn’t understand what I said. When I called AHS the next day, they said I don't have any service request from me.

It's really difficult when I'm trying to speak to someone whom I can't understand. I have to ask them multiple times to repeat, or I can tell that what they're saying is scripted. So the fact that I’m struggling to speak with someone when I want to make a claim is very discouraging. Other than that, the customer service is fine. In the past, when I filed a claim, we did whatever it took and in two minutes we'd be done.

I recently filed a claim for my air conditioner and the technician was great. But the fact that the technician shared with me that the part was over $1,000 and American Home Shield wasn't going to cover all of it is very disappointing. Years ago, that would not have been an issue. I would not have to be without a refrigerator for a month, or any of these things. The fee keeps going up but the service keeps going down.

I called American Home Shield and said it was the roof. They swapped the claim over to Elite Roofing. Their guy came out on Monday and he was nice. He said that the glue stuff around the seal was broken. He would have to put sealant on the little things that are on the roof. He was gonna send American Home Shield the stuff and what needed to be done. They had to wait for them to approve it. Some stuff took a long time with American Home Shield. I couldn't use my bathroom for about two weeks.

That aside, I have had a great experience so far with American Home Shield. I started with them in January. My first claim was the septic tank. The second one is with the roof. It’s cheaper for me to pay for the people to come out and pay a monthly fee than for me to pay for an entire service. With American Home Shield, you can save money when it's time to fix something. It’s not all good, but it's not all bad either.

I like having somebody come out to fix a problem. They know what they're doing. If something can't be fixed, I'll be reimbursed a little bit to put in a new appliance such as a dishwasher, washing machine, or refrigerator. My coverage with American Home Shield is awesome. I just referred my son to them with their promotion where it was 50% off to sign up. That would last for a year and then it would go back to the regular price. They save a ton of money in the meantime.

I called American Home Shield at 5:30 p.m. to tell them about what happened, and I was told that I can't cancel and seek another vendor until 24 hours are up because it was in the system for this company to come out and repair the dryer. I've never had that before. When I've had any issues with any vendor, they used to just give me a different vendor and run it through. But the rep said they can't do that, and they need to wait 24 hours before they can reschedule another vendor. I didn't have any choice but to wait. It got to be a little before 8 o'clock.

Then I got a call from the contractor telling me that they had a day where they were overbooked and couldn't get out of their window, but if I was still available, they would be out within half an hour to try to fix the dryer. I agreed, and they showed up and fixed the dryer. They were very courteous and did a really good job. So, I didn't have any issues. I called back American Home Shield and let them know that I don't need a follow-up or anything, that the dryer was repaired. It would've been nice to just get a brief phone call telling me that they're behind and they'll try to get out tonight.

Service-wise, American Home Shield has been very good, and the app itself has a lot of features. First, I did the video chat option. With their instructions, they tried to help us fix the issue. They were excellent. That is one advantage if I can fix it myself. If that is not possible with the video instructions, then they suggest opening a request. I have already referred two of my friends to American Home Shield. I told them that they provide good service.

The guy who came was great and he did the job. The only problem I had was that it took about four or five days for them to complete the job. The delay was due to a small part, which in my opinion he should have had on hand. I’ve had the garage door worked on before and this is a minor part that usually isn’t a problem. That was inconvenient for several days because I didn't have a part.

He did a good job, and the service was good. He was knowledgeable about what he was doing. My only issue was the amount of time it took to complete the repair.

When SWAT plumbing comes, they really do their best to work with you and the customer. It’s not easy trying to please both sides. I thought the plumber did fine, though I’m not sure there was much more he could do. In fact, one of the “leaks” wasn’t even a real leak. I had my house inspected, and all these inspectors kept saying “There’s a leak here, there’s a leak there.”

AHS has done something for me in the past, they replaced my entire refrigerator. Because of that, I continue to use them, even though everything else I’ve asked them to do feels like a fight to the finish. But yes, they helped me before.

Those people came out and did an assessment, and since the hot water heater was severely broken, they said I needed a new one. They called American Home Shield to tell them what was going on, and I called to find out how much I was gonna have to pay. I paid the fee and they replaced it. The contractors were very nice, and I don't have anything negative to say, except that they didn’t call ahead like I asked and showed up earlier than expected both times, so I had to rush home from work.

I’ve had American Home Shield for maybe seven years now. For me, it works out well because of the ease. I don’t have to search for anybody, and it creates a paper trail of when I have repair work done. They send out reliable, qualified professionals in a timely manner to get issues resolved.

When I called the plumbers back, they said, “Well, we already closed our order, so we can't help you. You need to call back to the warranty company again, have a new order set up.” I called American Home Shield back again. The guy that I spoke to on the phone set up a new order but couldn't get anything through until somebody sent some report. Long story short, this was going on for three weeks.

But I've been with American Home Shield since 2016 and any time that I have contacted them and they have sent somebody out, they have worked with me and I appreciate that. When I spoke to the representative, it was good. They took all the information down and immediately got everything set up for me to have somebody come out the next day. It finally got fixed.

There is zero other available customer service avenue for those people. I get someone who is always very polite and calls me Mister Scott but never has the ability to handle my problem ever. In the past several years, the technicians have done well. But based on my most recent experience, it was very poor. I have had a series of repairs that took over two months and seven visits to my home to accomplish a simple task.

Second Visit – May to June 2025. Edith returned to inspect our upstairs unit and again reported a coil leak. This time, AHS declined to cover the full cost of the repair—not because of any confirmed requirement from our city, but because Service One claimed that permits and code upgrades were required. To verify this, we contacted the Town of Northlake’s Code Compliance Department and a compliance auditor. Both confirmed that no permit was required for the work as described. When we followed up with Service One, a representative named Bobbie initially said they always pull permits, and later claimed their “permit lady” had confirmed a permit was necessary.

We then learned that Service One misrepresented the scope of the repair to the city—telling them the entire A/C air handler was being replaced, which would require a permit. In reality, that was not the case. This misrepresentation caused AHS to deny full coverage based on incorrect information provided by Service One, not on actual city requirements.

As a result, Service One presented us with an extremely high out-of-pocket repair quote, pricing the job in a way that appeared to pressure us into opting for a full system replacement instead—since the cost difference was only a few thousand dollars. For context, we received a competing quote from an authorized Armstrong Air repair provider: $1,800 total, including refrigerant, for the exact same repair with no permit required. When we began asking questions and requesting clarification about the charges, Bobbie told us Service One no longer wanted to do the job and had already asked AHS to transfer the service ticket to another provider. Rather than explain or justify the cost, they simply walked away from the project.

Key Takeaways. Ask for clear, itemized quotes and don’t hesitate to question charges. Always verify local permit and code requirements independently. Get a second opinion—especially if you’re being pushed toward a costly system replacement. Be cautious of service providers who withdraw from jobs when questioned or who may use misleading claims to avoid warranty obligations.

While city requirements can vary, our experience shows that Service One’s misrepresentations directly led to loss of warranty coverage and an attempt to charge excessive out-of-pocket fees. Once we began to challenge the pricing, they simply backed out. We urge other homeowners to be proactive, informed, and cautious when dealing with warranty contractors like this one.

The dishwasher has been broken for over one month, again with EVERY component replaced and over 4 repair visits. The repairman told AHS that the dishwasher should be replaced, again AHS refused and approved one more part, the motor. They have completely rebuilt the dishwasher at a cost of over $1200 and it is still not repaired. So the time a customer is without an appliance due to multiple parts and multiple repair appointments is not considered for a reason to replace the appliance. I recommend just establishing a saving account for repairs. DO NOT consider AHS or any home warranty program

Original Review: My refrigerator has been down since May 16th 2025, Today is June 7th 2025, 3 trips from the assigned service company still no resolution, No follow up from AHS. All communication is done through texting. Nobody will call you. When I do try texting I get no resolution only a survey was the Rep friendly? I don't need friendly. I need help! As a customer you have no control of your destiny. The contract is written with a lot of "we" referring to AHS and not how "we" can serve you as a customer, If AHS is one of the best I would hate to see the worst, I have had them for over a year, used them once for garage door no problems, But now when I really need them crickets.

In my case, I had a leaking shower faucet that wouldn’t shut off and a bathroom faucet with stiff hot and cold water valves. The fix was simple: replace a cartridge in the shower and two in the sink. However, the contractor, Aladdin’s Plumbing, only took photos during the first visit and returned two days later just to capture a video—still with no parts ordered or repairs scheduled.

After four days of delays, American Home Shield denied the repair, claiming a failed cartridge wasn’t a result of "normal wear and tear"—which is both incorrect and absurd. Cartridges are clearly mechanical components that wear out over time. Their appeal process offers the option to request a second opinion from another contractor, but you must pay another $100 service fee. If the new technician gives a similar denial, you're left with no repair and wasted time. To make matters worse, the technician who visited my home had no plumbing knowledge. I had to guide him on how to access and remove the cartridge, just to identify the issue myself.

AHS still has not reached out to me to reschedule my appt nor have a supervisor return my call. The agents didn't even want to tell me the location of the office. This is the worst customer service experience and it makes the company look bad. Apparently AHS is known for bad customer service, being a scam, and not completing jobs. I wish I would've known this beforehand and went with a different company. Now I know better.

That didn't seem right because of the detailed conversation I had with the tech regarding the diagnosis so I called TCA HVAC. They said that they DID NOT write/report that it was a pre-existing condition. I have requested the document from AHS several times and was told they would send it and have not received it yet. They did request that I send in a document showing my routine maintenance/inspection report which I provided. Now that TCA has stated they did not report it as pre-existing and I have provided documents proving it was in working condition AHS is giving me the run around. They have even authorized 2 second opinions without my knowledge or consent.

Second opinions cost $125 and are usually requested when you are disputing the diagnosis. I am however not disputing the diagnosis but disputing the false claims that it was "pre-existing". If you are dealing with this company, please document EVERYTHING. This has been the worst experience I've ever had with a company. My co-workers are embarrassed that they referred me to this company. I am now preparing to contact a legal team, local news, etc. BEWARE BEWARE. BEWARE. They do not honor the terms of their contracts.

My stove started acting up, so I thought I'd use them. They sent out a service guy who couldn't speak English at all. He didn't even know the stove's amps and had to call Home Shield. They couldn't understand him either, so he just labeled it an electrical problem. Home Shield confirmed I didn't need an additional $125 payment, but when the electrician finally came out a week and a half later, he said it was a combination of the breaker and a loose outlet tripping it. He told me Home Shield wouldn’t cover the issue, so I had to pay $425 for the electrician to replace the breaker and the outlet myself. I’ve had no problems since.

We also used them for the dryer, which was so old my clothes were actually catching fire. The technician just said there was nothing more he could do, so I ended up replacing the washer and dryer myself. Then there was the pool heater. The technician said it needed a flow switch, but they told me it wasn't covered. I lost that money, though AHS said they credited it back to my account. They eventually did come out and replace the flow switch, but the pool heater is still bad. I haven’t replaced it because it costs $7,000. The supervisor says it’s covered, but the pool technician says it’s not. I don’t want to pay another $125 just to be told again that it’s not covered.

The problem is the people working there don’t seem to know the contract, and they find a way out every single time. I'm done dealing with AHS.

I’ve also found the advertised scope of coverage and payout amounts to be misleading. When I requested written explanations for denied claims, I never received a clear response. There are also a lot of exclusions and fine print that were not made obvious up front — things like age restrictions or brand/model limitations that weren’t disclosed during the sales process. Overall, I feel like the service hasn’t matched what was advertised or promised, and I wouldn’t recommend Liberty Home Guard based on my experience.

When I called American Home Shield, they said the tech notified them. I did not like how that went down and after that incident, I did not trust AHS. I called, and it took three days for the rep to assign me. I asked if they would give me another company and the rep said it was not a recall. So I told them to have the company come again. But that is still open. So, I paid for another company to come out here to verify what the problem was and it was my generator.

I called the generator people and they came out and saw that the transfer switch was taking the power out of the house. So they did something to allow us to have air conditioning until they ordered the parts to come back and make a permanent fix. SJDI Electrical has not called or scheduled. I have been intending on calling them just to cancel it, but I'm going to wait and see how long it's going to take to reschedule somebody to come out here. I've had American Home Shield since 1973, and the only reason I'm with them is I live out in a rural area, and I have a well, and they cover my well. Other than that, I'd have been gone a long time ago. I also had a rental property until I sold it last year, which American Home Shield also covered.

American Home Shield is a good service. It covers a lot of things that are needed and they’re doing a little better about answering now. I used to stay on the line for at least an hour sometimes, just waiting and listening to that crazy music. But they still need to improve on how they handle customer disagreements. I had a problem with a refrigerator and the repair company came out here six times and still didn’t fix it. And AHS wouldn’t let someone else take a look. I said I would get a second opinion and they said I couldn’t have one. I asked again for a second opinion, and they still said I couldn’t have one. They need to change that rule because if a customer has a legitimate disagreement with the company, then AHS should be supportive of the client. In the end, I had to get a new refrigerator.

I have a built-in refrigerator and it cost $5,000 to replace and AHS only paid 4,000. The men delivered it but they wouldn't put it in the kitchen. They put it in my family room and me and my husband had to unhook the old refrigerator and roll it out to the garage and get a salvage company to come and get it. My husband hooked up the new refrigerator and slid it back in. I called AHS but nothing happened. The customer service reps are programmed. They're like robots and they follow a script. And you ask to speak to a supervisor but there is none available.

No one has offered a replacement for the washing machine. I’m still waiting for them to give me a $100 credit because they sent the company out here three times after I asked them not to. Then they scheduled the second opinion, so I have to wait another seven days. This has been going on for almost a month. I call every single day and get a different person. But all they want to know is if I can do a survey. The first couple of times, I gave a good review after the phone call because they sounded like they knew what they were doing, until I learned that nobody was doing anything.

I've been pleased with it.

Despite that, I was charged again on May 26 without my consent. When I called to request a refund, I was met with resistance and pressure to keep the service in exchange for one free month. I spent 45 minutes on the phone going back and forth with customer service, who refused to cancel or issue a refund. I even recorded the call.

What’s worse is that the company’s website says you can cancel at any time and receive a prorated refund—clearly not true in my case. As someone who was recently laid off, this unauthorized charge has added unnecessary stress and financial burden. I cannot recommend American Home Shield based on this experience. The lack of transparency, accountability, and basic customer care has been incredibly frustrating.

The recent claim that we had was because we were having trouble with our AC. It was not coming on when we turned it on. And so, AHS sent Temperatures Unlimited out. It ended up being something really simple. It was the breaker. And they were able to take care of it promptly.

We used their online service twice when we submitted a request, and our experience with it was good both times. It was the best.

They sent two people out, one of them came and he said he just needed to tighten the bolt a little bit. I told him that any plumber of any worth would say that once a wax ring is compromised, a bolt gets loose, and the toilet pressure is not on it. It doesn't pop back up again. It's already bent down and it's going to leak a little bit. The first one did nothing. No one bothered to take the toilet off and look at it.

The next one came in and said the warm water caused the ring to be compromised. And they won’t fix it because it was not normal wear and tear. The toilet has a bidet on it, and there is some lukewarm water. They're telling me the water is so hot that it melts the wax ring. There's something wrong with the toilet. It has a sour smell to it. I am so dissatisfied.

I will call back and consider closing it and get rid of this contract. It was the worst experience. My toilet still leaks and it still stinks. I have a regular plumber who will come, who can fix things, on Friday. He's charging me $80 to come, while AHS is charging me $125.

It has been resolved in a timely manner, and has had no problems since then.

The last contractor they sent for my dishwasher was fantastic. He figured out the problem, knew exactly what it was, and fixed it. The first contractor who didn't show up was Sears. The second one was Batten’s, they came out, said it needed a new motherboard, but didn’t even check the error code and they replaced the motherboard.

Then it still wouldn’t work. They said the motherboard fried, but it kept showing the same code. It turned out to be some kind of drain issue, Batten’s never even checked.

When I called Batten’s back and I said it is still not working and asked if I need a new one. It still took a month for them to get back to American Home Shield to request another vendor. Altogether, it took three months to find someone who could actually fix it.

They figured out the problem in about 15 minutes and ordered the part, which took a week to arrive. As soon as it came in, they made an appointment, showed up on time, and installed it. They were fantastic.

I manage almost 200 properties, and American Home Shield is really about doing the least amount of work to solve a problem, just putting a Band-Aid on it and making it work as long as possible.

When it came to fixing air conditioners, they would only replace half the unit and make it run on two different types of refrigerant. If you have an old AC that uses R-22, they’d give you a new unit with the updated refrigerant and make you keep the old, working unit, figuring out how to make them work together.

This is my first experience, and it didn’t go very smoothly. It wasn't really on AHS, It was on the HVAC people. They weren't returning calls and coming back, and I was about ready to cancel. But they finally got the HVAC people on the phone to come back today, which was good.

I had air conditioner issue the first year we were here, Air Tech didn't call, didn't show up. Joe Cool ended up coming out fixed it. Year two, had the same problem, Joe Cool came out and fixed it. This year, the AC started shutting itself off, wouldn't run, was ticking and clicking. We put the service order in, they assigned Air Technical, didn't contact us and showed up four days later. They came out and they couldn't get the issue to repeat, so they closed the ticket out. We called and reopened the ticket because it started repeating, and we videotaped it. They reassigned Air Tech again, even though we requested not to reassign them.

The second time Air Technical came out again, saw the video hemmed and hawed, doing troubleshoots that didn’t work. I ended up having to pay $900 out of my pocket for them to do the coils because they said it was gonna fix the problem, and it didn’t. The third time, he supposedly fixed it, it worked for an hour and started ticking again, blowing hot, so I shut it off. The fourth time, he completely disconnects the sensor from the unit, bumped a drainpipe in the process, and before we knew it, it was leaking water like crazy. We have water damage that's on the sheetrock, the carpet. The box that the air conditioning and heating unit sits on top of is wet, so we've got structural integrity issues going on there.

We called American Home Shield, and we couldn't get anybody who spoke English clearly enough to where we could understand what was being said and the background noise was. We asked to speak to either a supervisor, and we got the runaround, until I was able to get through to somebody in their escalation department, explained to him what was happening, that it was unacceptable, and they needed to do something about it.

The fifth time Air Technical came out, he asked for $471 for putting back the safety switch that they took out. We said no, and he didn’t argue with us. The service tech, very nice guy, no issues with him, but Air Technical is a terrible company. I’ve requested again not to send us that company because for 27 days, in Texas, in 90+ degrees with 80% humidity, triple digits, we went without that air conditioner unit being properly fixed and running.

When I had an issue with my system, I reached out to them online. They had to troubleshoot it and ended up replacing the board because it wasn’t reading properly. The guy did a good job explaining what was going on. He was excellent and offered good customer service. I have no complaints, and there have been no more problems since.

However, the navigation can be cleaned up a little bit. Every time I go there, it takes me a little minute to locate how to start the service. It's not that intuitive.

AHS offers a lot of different services but I would not be using those anymore. I was going to have some cameras removed, but it was a really bad experience and I wasn't happy with that at all. I had that service done right before the air-conditioning service.

It was horrible. I scheduled to have some cameras put up on a Saturday because we will be out the whole week. The first guy let me know that the kind I had are gonna take longer to put up, so he said to go on and cancel to reschedule, so I did.

The next tech who received the ticket told me he couldn’t make the appointment, and that I needed to cancel. When I did, I was charged $25. You assigned it to a tech who can't be here, and you couldn't reassign someone else, how is that my fault? I ended up paying for that.

AHS provides a great service, just be mindful of these other third-party companies outside. My checkout was totally different than when I'm scheduling with Home Shield, so I say be careful. I said I would reach out to Home Shield but I hadn’t. That's been a while since we've been swamped around here.

It seems like AHS is just letting techs patch stuff up and nothing is ever replaced. They don’t really do what they say on their commercials. I’ve been with AHS for eight years and I’ve only had a thing on my air condition unit replaced. When I had my hot water heater go out, I had to pay 500 and some odd dollars for that. I’m shopping around ‘cause I’m not completely satisfied with them.

When the other company came out, I had to pay $1,300 for them to dig under the house to fix the plumbing. We've been with American Home Shield for years. I had to pay out, and they really didn't pay anything. I don't know what they were talking about, but I just went to cancel because I didn't have that kind of money to be paying Home Shield, and I've been paying them for years. Then I had to come out of my pocket with that much money. I'm no longer with them. It's been about a month. I could not understand them, and it was just the language barrier. Then they kept giving me from one person to another. I think they switched me over to about three or four different people, and it was just frustrating. I'm 79, and my husband is 85, and it was just hectic for us. I was just very dissatisfied, and I would not recommend them to anybody else.

The technician that came out was a very nice young man, knew what he was doing and was very good at it. It's just going through that long process to figure out what was actually wrong, and finally, at the end, there was nothing else that could be done. I received an email last night saying a determination was being looked at.

By the end of April, it got really hot. I went to turn on my air and I had no air. I called American Home Shield again, thinking it was my air. Liberty Plumbing came out and their guy said, "There's nothing wrong with your air conditioning. Your thing is wired wrong here." When he wired it back the right way, I had no heat. He said I needed a memory board.

This was back on May 7th. I've been fighting with American Home Shield. I want all my service call money back. I've been waiting since May 7th for Liberty Plumbing to get a part. A couple of weeks now, I wanted to turn on my heat, but I can't turn on my heat because they left it for the air conditioning.

When I call American Home Shield, I go to the Philippines, Africa, and the Caribbean. I can't get anybody in the United States. I’ve had it and I'm ready to call Channel 7. I called Liberty Plumbing the other day to see where my part is. They were really good in the beginning, but I haven't gotten a call back.

American Home Shield charged me in March $100 for the service call. When all this started, they credited me back the $100 for March as a courtesy. They charged me $100 for an air conditioning service, which I can't make anybody understand. I wouldn't have had a call for my air conditioning if the problem had been fixed right in March. They charged me another $100 so Liberty Plumbing could come and fix the furnace. That's $200 plus $85 a month I pay.

American Shield needs to do something. To have the air conditioning unit wired wrong could cause a fire in my house. I would like for someone to get back in touch with me to help me with this problem. This is the first time I'm really having to use American Home Shield. I wouldn’t recommend them.

Anytime I ask for service, I have always gotten it immediately, whenever I needed it. AHS is reliable. I've had them for years. Matter of fact, I recommend them to other friends. My boyfriend, he has them now, too.

And then when I talked to AHS I was thinking that they're going to replace the refrigerator. The woman said they will have to see if they will find a refrigerator equivalent to what I have. She got back on the phone and said they have already spent $1000 on repairs so they can only give me $997 to purchase another refrigerator.

It was a horrible experience. And then we went for a few days where they couldn't even get in touch. AHS said that they were gonna fine them. And I don't know what they fined them for, but I agreed because it was horrible customer service. But in the end, I am the one who actually lost out, and I feel very cheated because I pay a fee every month to have American Home Shield. And then I pay a deductible when they send someone out.

In the 10 years that I have been with AHS, it's not always good. And they choose these companies that they're supposed to stand behind. With the amount of money that I'm paying, when you add together the monthly fees in a year's time, if something happens, I probably could just call a technician myself.

So, I thought about canceling AHS, but I'm just used to having that cushion of being able to call someone and pay that $100 deductible. And so, I'm really struggling with it now, whether I should keep them or not because of the bad experiences that I had: with my condenser, my hot water heater, and now it's the refrigerator. I’m very dissatisfied with them. So, I'm thinking, is it really worth it?

They replaced the unit after they sent people down to take a look at it. It took a little bit of time because of the delivery of the unit, but they were able to work out an appointment within about three days, and about a week and a half, I was able to get the actual unit installed.

I have AHS for about five years now. When we bought the house, the previous owner bought it for us. Their service is good. When I called them about a question, they were very responsive. Their online service was much better than the phone system they used to have.

I've had some issues in the past with some of the contractors that they've had. And I've had to go back and forth a few times with some shoddy service. I don't know what AHS’ vetting process is. In this particular case, it worked out very well.

I have been with American Home Shield since 2021, and my experience with them has been excellent. But my issue is that they keep upping the price.

Their online system is good. There's a slight delay in getting someone to call you back and schedule a service. That's the only thing versus if I was to call a company myself. When you're dealing with something like air conditioning in the middle of the summer, time is of the essence.

We've been very pleased with American Home Shield. We have them for two years now. The only complaint is that, when I first called, they discouraged us from using our home warranty because the unit is still under warranty. The previous company gave us an incorrect diagnostic and we had to pay them. I wish we went with the home warranty from the get-go.

They came out and checked it, and ordered parts for both. They came back and repaired the dishwasher and oven clock. It took two separate appointments. The technician was friendly, efficient and the process went smoothly.

We usually don't have to make any further claims though. They're usually teeny tiny things that we can have fixed and American Hoem Shield usually gets them done. But after last year, my dad was very upset because he paid for the warranty and we had been without hot water for a long time last year. He was really concerned that we weren't being taken care of. It's hard to get in touch with them. If you can get it all done online, it's great. But once you have a problem, it's incredibly difficult to get things resolved.

This time, United Air was coming out for plumbing. They called me and I missed their call. My dad and my husband stayed off work, and they had rescheduled, but then they didn't come on that day. Then my dad called American Home Shield. We were just gonna drop it, but the technician did finally come out and fixed our sink, so everything is resolved. We're satisfied now. It was just a mess because I missed the first call from them.

Sears contacted me and said they had a cancellation and rescheduled me on Tuesday. I confirmed right away and they sent daily reminders for my appointment. I stayed at home from work and waited all day but no one showed up. I tried contacting them and checked the app which initially said they would arrive between 8:00 and 5:00. Around 5:15, it’s updated to 8:00 to 6:30. I kept waiting and 6:30 came but they never arrived.

I called American Home Shield and they contacted Sears, and said they weren't coming. I had to wait another week for them to come out. That was very irritating. They said they had a cancellation, but then never showed up and didn’t contact me to let me know. I don’t want to deal with Sears again, they were horrible to work with.

I would definitely consider AHS as a contact to represent their company. I don't know if other people had the same issue, but it was very irritating. It would’ve been one thing if they had said, “We’re backed up and won’t be able to get to you,” but I waited from 8:00 a.m. until 6:30 p.m. and heard nothing. I had to find out on my own that they weren’t coming.

AHS told me that the company had ordered the part. I called the company, and they said they didn’t have a tracking number, and AHS didn’t give them one, so they don’t know when it’s coming. I called AHS back, and they said they can’t give me a tracking number, and they will have to go through the order department to find a tracking number and send it to the company. When I called the company back and told them this, they said AHS didn’t give them a tracking number.

I’m going back and forth for the service that I’m paying for, and I can’t get a tracking number to see how much longer it’s going to be to have my appliance working. I really didn’t like that, so I tried to cancel my membership. Then they eventually came out and fixed it. We finally got an answer the next day or so.

I have been with American Home Shield since November, and I’ve been trying to cancel since the day I got it. I would never refer them to anyone.

He came back and replaced the entire motor. He said to see how it works over the next few days and let him know. So far, it’s working. It’s an older dryer, about 10 years old. So it’s on its last leg, and that’s not Alex’s fault. I’m not sure if it’s working perfectly yet since it’s only been a couple of days and we’ve just started doing loads again.

He did accidentally scratch the front glass door, but I don’t want that to come across as a negative. He went to great lengths to fix it, he was apologetic, very communicative, and even brought a replacement door. There was some confusion with the replacements. One was the wrong size, and another had a scratch. It took three appointments to get it right. But he stayed accommodating, kept me informed, and made sure everything was taken care of. He did a good job.

The only area for improvement would be pricing, Lowered the pricing a bit. I was previously with another home warranty company, First American, and they charged $85 for a service call, compared to your $100. So if anything were to change, I’d want the pricing to be comparable.

American Home Shield gave us a gift card but we were having a little bit of an issue. That could have been due to email bouncing back. They had to reissue the gift card but it took longer than the suggested three days to receive it. It took almost two weeks.

Then we got the refrigerator delivered yesterday and it had a dent in it. The person had trouble getting it into the house and they had to remove the doors on the refrigerator. So, we have a new refrigerator with the door off. He also didn’t know how to tap the water line of the water refrigerator so it’s not hooked.

Now, we have an old and a new refrigerator sitting in the house. They didn’t take the old refrigerator and they’re just gonna send somebody out again on Saturday. So I’ve had my tenant with one broken refrigerator and without a refrigerator for over a month.

But other than that, I don’t have a problem with Home Shield and Wemo. It’s just now with Lowe’s trying to get the refrigerator in. But they tried to provide some type of compensation for the inconvenience.

Also, AHS has went up on their booking. It used to be about $85 when I first started with them, but now it’s $125. That price is a little excessive when I’m paying a monthly fee.

One time, we had Wemo fix our door but then it broke again. When I called AHS, they told me it was gonna be another $125 to reschedule. It was outside of the 30 days but it was the same issue that didn’t get fixed. I have three accounts with them, with one of them for over 20 years. It was pretty lame that they wanted to charge me for the same issue. In the end, they gave me some type of compensation.

It was a great experience working with them. They were really skilled at what they do. It was also easy to schedule an appointment, and they were clearly on top of the work.

While he was fixing the dryer he found money. It was $20 or $25. He immediately let us know. He was very honest. My husband told him, “You know what? For being honest, you should keep that.” I forgot his name since I’m not at home. My husband is always home when the technicians come out.

I'm saying that customer service of American Shield is amazing and the people they send out are incredible.

This year, the pool heater failed again and the warranty denied my claim. They talked to the technician, and he said, “Well, I don’t know that you really fixed it because I didn’t come back to see it.”

Then American Home Shield sent it to their claims review committee, and they denied it again. They said it didn’t pass visual mechanical test. When I asked what that meant, they said it just meant they looked at it and it didn’t look like it worked.

Every customer representative I’ve talked to doesn’t really know what visual mechanical test means. I asked for a supervisor and finally spoke with one two days later. The supervisor didn’t know what to do either and said they couldn’t do anything. I don’t have anyone to talk to. There’s no way to dispute a claim and no real process for it.

I’ve had good experiences with claims in the past. Some of them went smoothly. But this one has been particularly frustrating because it keeps getting denied without any consideration, and no one is actually talking to me.

They asked me to send documentation, and I did. Then they denied the claim based on a section in the policy saying it didn’t pass a visual test. No one understands what that means. It sounds like another way of saying, "We don’t wanna pay you."

One other thing is that some of the vendors that you provide are not really great, so we've thought often about discontinuing our service. And then when you call in, you get somebody from a foreign country that doesn’t understand our ways of thinking. It's difficult to communicate with them at times. Also, every time you renew your policy, you get a new policy number. If you renew it, the number should just carry over from year to year, it shouldn't be a new one. Because it's confusing for me. We have three of them on properties and I go crazy that every year it's a different policy number.

We went roundabout on that several times. I asked for a manager and the owner was the one who spoke to me. She was much kinder. She scheduled someone to come the next morning at 8:00. So, I had to have someone else take off from their work to be here. Because I was in Arizona, I was not in Colorado. I had to have someone else take off from work to be here.

I told her when I scheduled the appointment, “The last guy that was here only had a 25-foot snake. And he said, ‘We need a 50-foot snake. And that's special. So, whenever you call for a sink drain from the kitchen sink, you need to let people know that they need to bring the extra-long snake to get it out to the septic tank.’” But then the guy shows up with a 25-foot snake.

We had a cleanout about halfway through the house. And so, he was able to go through that cleanout uphill to the sink and downhill to the septic tank and get it cleared. Eventually, they did the job. And my sink is cleared. But personally, I would never use them again. If I had the choice of who to use, I would not use them just because they tried to make me at fault for something that they did by showing up two hours early.

And I have a renter in the house. And she needed to have a kitchen sink. She happened to be on vacation that week, which is why I had to have other people there and they lost work hours. Mile High got the job done, but it was a major hassle for me.

American Home Shield might want to see if they have any other complaints and maybe put them on probation or something. I pay American Home Shield and I don't pay the plumber. But I keep getting flyers about clearing drains for $60 and I paid the contractor $125. So, did I pay more? And I didn't even get to pick who came. I find it questionable.

However, the repair for my refrigerator took a while. Water was coming out of the water spout on the door and they couldn’t figure out why. They ripped off the entire wiring harness on the back of the refrigerator and replaced all the diodes. They basically rebuilt the entire back of the fridge and it finally worked to a point after seven visits.

I still can’t get cubed ice cubes off the door. If I want ice cubes, I open the door up, pull out the ice tray, and press for cubed ice. But I may have to call the contractors back because the ice always comes out crushed whether I press for cubed or crushed ice. That’s not a big deal, but eventually, I would like the cubed ice option to work so I don’t have to reach into the ice tray. But other than that, there are no issues. I don’t let it bother me.

He basically told us that we just needed to get a new shower head, and then he gave us a referral for another company to see if we needed a dehumidifier to dry out the area in the ceiling. We contacted that company and they told us we didn't actually need to do all of that, so we just ended up doing the drywall ourselves.

I’ve been with AHS for two years now. Some of the technicians are pretty good. I live outside of a rural-type area, and there were a couple of times I've put in a claim and was unable to get somebody to come out to fix my stuff.

One thing about American Home Shield is that I don't have to wait for my statement to come for that bill to my charge card. I'm not sure how they did that. Other than that I would recommend them.

But there was one time I called them out. And it was very prompt. They sent out a person. And the person diagnosed the problem. And they said they had to replace the thermostat on my HVAC. And Home Shield wouldn't cover any of it. And they said it was a smart system, and smart systems were exempt from my policy, which I disagreed with. And so, I asked to speak to a manager.

And I had the policy in front of me, and I pointed out the clause that says, “If it's required to operate the system, it's covered.” She argued with me. I told her it was smart in the sense that you can link it to your cell phone to turn it on and off. But since its a thermostat, I need it to operate my HVAC.

And when I asked to speak to her supervisor, I heard her mumble that the supervisor would say the same thing. They had already made up their mind that they weren't gonna cover any of it. And I wound up having to pay for all of it myself. I disagreed with how they read the contract. Since I could afford it, and it was the middle of winter time and I needed heat, I just went ahead and paid for it myself.

I’d say 80% of the contractors are really good. The 20% are because they give me different information than American Home Shield, so better communication would probably be able to fix that.

I had another issue with the dishwasher a couple of months ago. For many years, it had been going strong, but it died. They fixed it just fine. I had no problem with it.

But the dishwasher is horrible. We didn’t have a choice to select a dishwasher, so the one that we got is not very good. It would have been great to have a choice of different types of dishwasher. Normally, they have great choices, but the company is no longer making good quality products. Even if we can’t have what we exactly want, we should be given another choice. That particular one has a really bad reputation, but American Home Shield did a great job.

The contractor comes out twice a year for the maintenance of my AC unit, and I’ve been doing this for years to keep my air conditioner in good shape. Recently, they sent Comfort First Heating. The contractor spent about an hour going through a maintenance checklist, but they didn’t find any problems with my AC.

When the contractor was going through the checklist, he was also telling me preventively what would help me going forward and the difference in the Comfort First, their maintenance plan as opposed to American Home Shield’s plan. I take the information they gave me, look at it, and then make a decision.

The last time, I had an incident because one of the vendors they sent to fix something didn’t do a good job. I ended up having to pay another service charge to have another vendor come out, and AHS told me that the previous person was the cause of me having to call them out.

I was pissed at the time because I just paid the service charge for the air conditioner guy to come out. Then I had another service charge for the other person to come out for my dishwasher, and they did a shoddy job and made it worse. My dishwasher is not even three years old yet and they messed it up. They haven’t called me back or anything.

I'm not satisfied with what they’ve done. I called AHS, and I told them that I was dissatisfied with the vendor that they chose to come out. I haven’t circled back around to that because it just really pissed me off. Other than that, I haven’t had any other issues.

Every time I’ve called, I’ve had good people come out that explain what they’re doing, so it helps me understand why I’m paying this home warranty company. That's the only time that I’ve had that issue with a bad contractor. But Comfort Heating has been coming out to my house probably the last three years. They’re the ones that service my air conditioner and heating. Overall, American Home Shield is a good home warranty company.

They had to return to get that fixed. But the claims process has improved a hundred percent. It’s so much cleaner, and it’s easier to call people back.

It’s been three years with AHS with this house, but in my previous home, I had it for 16 years. I let it go that time because I was having so many issues getting stuff done and didn’t get any claims off it. This time, it was clearly just something that was overlooked, but instead of throwing me back to start all over again, they came right back.

They are moving in the right direction. This group that I’m dealing with now has been very good. I would recommend. Four years ago, it would have been an absolute no because I was thoroughly disappointed with American Home Shield. I wrote a review to tell them like it was and filed with the Better Business Bureau for assistance.

It did happen again and he was able to figure out what was going on. He ordered the parts and we're just waiting for him to come in. He was very honest, and I really appreciate that because I wouldn't have known any different. The AC was freezing up. When I turned it off, it thawed out. The tech said it was the little unit underneath. That's the only thing it could be and it takes a week to order that part. We're waiting for it to come in.

I called American Home Shield. In that time, that company has opted out from working with AHS because they said it was too difficult to work with them. AHS sent me to another company who’s tech came out and said, "It's frozen up. I'll have to come back later today once it's unfrozen and look at it again." They didn't come back, but said they sent me something saying I had to agree to $1,000 of uncovered charges before they would come back. I didn't wanna do that.

I called the original company to come back and they told me that it was a leak in the line and it needed to be replaced. AHS says it's not covered, so I had to pay them $1,500 out of pocket to get the line replaced. I wasn't really happy with it. I almost canceled my subscription. They refunded the $125 service fee, the second service fee I had to pay this year. They also gave me two months free. I'm still gonna cancel, though.

We have had multiple storms back to back and my basement flooded and roof leaking. So because the customer service person I spoke with told me that I had roof coverage and got the link to hook up my own account I might not have known or paid attention to this. I called for service for my roof and I got the ball rolling at least I thought. I paid $125.00 for the service call fee to come out and review the property to start the process. They came to my home the contractor and took all the information and inspection told me to next steps.

Once AHS got the information I was notified and told me the steps. Then it was declined due to an error on their part roofing is not covered under my plan. The decline and the error on the plan were all on the portal, no professional follow-up or explanation and then took my monthly payment out with no hesitation. But mind you the customer Serice person last year I talked said it was covered. The why on earth would you have a customer already paying monthly since 11/2023 and not 1 claim, if not covered because you now have a claim for it, it is not covered.

Why accept my money and claim if it was an error on your part as you said I feel they should have taken care of the bill or half. This is not good customer service and has left a bad taste in my mouth because I feel the monthly billing I have paid is what I could have used to pay this $10,000.00 bill this contractor sent to you to decline. I am right now wondering if this is a reliable, trustworthy company for me to continue giving my money for service in these day and times. Will all services that is requested just an additional payment for that month.

Original Review: Absolutely terrible. They refused to pay vendor, who now won't finish the job. It is a covered guest house. Called now 5 times, and have to wade thru level one support for 15 min, then wait for 10 min for escalation group, who then promises to resolve. Days later, nothing happens and repeat the process. They seem to purposely make it difficult to communicate with the vendor, and internally with the "field manager". All is by email, and one rep doesn't have access to what the other rep did, or what the response is.

I don't care about a brand, but when I have a technician here trying to mess with the boards and break stuff off old ones so the insurance company will pay that is now a SAFETY hazard!! The board won't even lay flat into the oven top!! I have called and was told a manager will not call me back for 48 hours, I've been hung up on twice, told you guys can't call as it would be TOO EXPENSIVE!!! I'll be without an oven for 3 weeks AND we're still unsure if this part coming in will work! I could've paid for 5 ovens at this point with the amount we pay monthly!!! I will NEVER recommend this company and now not just myself, but my family who has you guys will be leaving as well! CONGRATS AHS.... You guys really know how to screw over your customers!

High Priority Plumbing originally came out. It was for a water heater. They actually didn’t check it. He came in, took a picture and said it was broken. He asked me when it happened, and I said yesterday. He then got on the phone with High Priority and after that conversation, the rep he put on the phone with me said it would be denied because it was pre-existing.

I told the service tech that it shouldn't be labeled that just because my policy is fresh, and he said that’s how they do it. Anything that's gonna happen within the first 30 days of your policy, they're just gonna say that, whether it's pre-existing or not.

It's still not working. It hasn't been fixed and they're just trying to find ways not to cover something that is within coverage. In their policy manual, it says it has to be a known pre-existing, and I keep reiterating to them, there is no way for me to have known. My first sign that there was something wrong was when I woke up and I saw that my garage had flooded.

I got a second opinion through Pronto Plumbing, and even the second plumber said there's no way for me to have known things were going on in the inside unless I got a full inspection, which is just not normal for a person to do.

The guy was pleasant and he came with everything. He was right on schedule like he said. But he didn’t leave me any paperwork so I don’t know what happened. Usually, when they come after they leave, they give me a little summary of what they checked and whether or not anything’s needed. But he just said everything looks good and we don’t need to do anything. Other than that, everything’s working okay so I can’t complain about that, especially with this hot weather today.

It was a little different what we usually expect. I know everybody has problems keeping service people so AHS probably have to change often. It’s the nature of the business now. But it’s nice if you can have the same people. The last four years, I’ve had the same company from AHS and they were very thorough and give a lot of documentation. That’s why it’s such a change from what I had. But that doesn’t mean he didn’t do what he was supposed to do. He was here and everything checked out okay. But all I got is his word.

Also, after AHS sent me the initial bill, I got a call from somebody who was trying to get me to sign up for something and that I was getting a discount. But I don’t appreciate that. If I get a bill, I’ll pay for it but I don’t expect additional calls from somebody I don’t know.

And every year, the price goes up. I know it’s inflation but it is getting expensive. But when you have a major repair, then it doesn’t sound so expensive. When I got to replace my refrigerator and air conditioning unit, that takes care of the cost for the year. Overall, my experience with AHS has been good and do what they say they’ll do.

I don't know what they did, bent or broke. But they should get it back together with all the parts inside. It was built that way. I'm not crazy about the fix that they put in. They were talking about having to take the whole unit apart. I said, "Whoa, whoa, whoa.“ This fit together before these guys came to work on it, so I allowed them to just take the filter media out and put the cover on, then I’ll figure out what I'll do next. That made the cover fit but it wasn't very professional.

The unit seems to be working fine, but my concern is a couple of things. Number one, they taped it together instead of addressing it with the first visit. Secondly, their solution was to take this thing out that's blocking it. This unit's been serviced by others before and I've never had a problem with the cover going back on. But now, I've got a unit without my filter casing inside of it. It won't make a difference because there was no media in it, but still.

I’ve had American Home Shield for four years, since 2021, and they've done well by me. I'm happy with American Home Shield. Typically, the technicians are good. This particular one was not so good. We've had other work done on the AC before in the prior years, and it was fine. The folks showed up and did a good job. But it was not Fletcher. I'm not happy with them.

I couldn't go two weeks without a washing machine. And he said the problem was they didn't send people to do the repairs. And I can understand that because people don't want to work right now.

The other time, we had a hot water tank that went out and it was leaking all over my floor. And they can’t get her for five days. I told them I can’t turn off the heater unless I turn off the water. They came out after a couple of days and fixed it. The service guys wanted to do it but they’re just bogged down. The guys were very pleasant. When my washer messed up before about six months ago, it took three people, three different days to come out here and fix it.

When my husband had pulmonary fibrosis and the temperature was 103, the air conditioner went out. I called and they said they’ll be here as soon as they can. Since I don’t know how long it will take them, I just said I’ll pay it myself. And I had it repaired. And one time I called, and something else was gone, and I called and asked them about it, and it was at Christmas time, and they said they can’t do it until the first of the year.

In the three years that I have American Home Shield, I can say that the technicians are fine, but the claims take forever. I've given them every opportunity.

Here in Florida, we've used them mostly for HVAC maintenance. We had a problem with our dishwasher, did a virtual call with them, and they sent a tech out to replace the soap dispenser. The most recent one was supposed to be annual maintenance for the HVAC, but the AC stopped working, so they canceled the visit and rescheduled it as repair instead. They sent a technician out from Burleson, diagnosed the problem immediately, replaced the capacitor and it was back up and running. We've been very fortunate we've had the same company come out except once, and the second company they sent for the maintenance was just fine. The price is reasonable and fair considering American Home Shield American is one of the top-rated home warranty companies out there and it’s highly rated. Our next-door neighbors went with American Home Shield based on our recommendation, and I’ve told people when they've asked that we've had good experiences with them.

The guy from EJ’s Appliances who came was very nice, kind and professional, but he wasn’t here very long. I spent $100 to find out the breaker switch on the back of the house needed to be flipped. It had been very rainy, and I don’t think I could have managed it with my walker in the mud.

The cost when I joined American Home Shield in 2002 was $45, and I know prices go up. But, 100 bucks is a lot considering that this was all it took. When you can go years without using it, and then all of a sudden, you need it, but it’s 100 bucks, it hurts a little on the budget. Still, I choose to stay with American Home Shield rather than another company.

Anything Appliance was the second contractor that they sent. The first company came out two or three times. And that company, they just seemed to have a part swapper. He wasn’t really a diagnostician. But I’ve had Anything Appliance people come out for other things before, and they seem better than the first company that they sent. 

And they were able to finally convince American Home Shield that nothing could be done, and that they’d already replaced every part in it except the wiring harness. And they were gonna ask American Home Shield to replace the wiring harness, but American Home Shield said that enough is enough, and they’re just gonna replace the whole thing. And so, the new one was just delivered today. But American Home Shield couldn’t find anybody to install it. So, I’ve already got a contractor, and it’ll be installed quickly.

Original Review: I have had AHS for over 5 years now. I had a decent experience when my water heater went out and needed to be replaced. However, with my central AC systems, I have had extremely poor support from AHS. They keep fixing pieces of the system - which requires re-charging with refrigerant to the tune of $1000 out of pocket every time, not to mention continually dumping refrigerant into the atmosphere.

The contractors sent to do the work have been good - and they recommend to AHS that the system needs to be replaced - but AHS keeps trying to fix it piece by piece. My latest request, all three of my systems are out and I cannot get AHS to respond to me for an update on what they are going to do. The contractor has submitted their estimate, but AHS will not call me and the call center keeps "putting a note in your file" to have someone call me. Every time, the promise they will call "definitely within 12 hours this time" - but no call. I cannot get in touch with anyone above the foreign call center to give me a status.

They’ve been out three times and they haven’t solved the problem yet. They told me I need to put water in that little bleach area so it could drain, but that doesn’t make sense to me and shouldn’t solve the problem. Each time, I’ve had to pay $125 when they come out. It’ll work for a little while and then it stops. It’s a fairly new washing machine.

But the technicians that they’re choosing now are better than the ones before. My recent claim was a very good experience. Their rep was very friendly and I was very pleased with the contractor did.

After a couple of weeks, I had some problem with the remote control. It did not turn on the waterfall and rockfalls. I called and they charged me $100 for the service fees. They sent a technician who then said that he was just doing the above-ground pool and not the accessories. I called back again and was told that my plan does not cover this type of accessories. I asked if they can cancel my plan. They said that they cannot cancel the plan after 30 days. I told them to listen to the call. We went through this one till date and they didn’t do anything.

Then last month, I had a problem with the breakdown in the electric outside in the backyard. The sump pump stopped working. I called AHS to send me somebody. Then I had one ceiling fan which was not working and they sent me the electrical technician. He looked at the breakdown there in the backyard. He said it was not his expertise and he was only there for an electrical issue. Any pool equipment was not related to him. He said he’s gonna ask AHS to send somebody to take care of the pool equipment.

Then I asked him about the ceiling fan. He said the remote was not the original one. We lost the original one so we purchased a universal one through Amazon. He said that since it was not the right remote control, he couldn’t fix it. He started being rude with me. I told him to do what he can do and those that he can’t, just report it to AHS. I told him I was gonna report him as well. And then he leaves. I called AHS and told them what happened. They apologized to me and that they would not send him anymore.

They said that the tech reported that the ceiling fan doesn’t have the same remote so they couldn’t cover and they would refund the $100 for the service fee. Then they send me somebody for the pool from the pool company.

The tech checked my equipment but said it was not related to him. He advised to ask AHS to send an electrical technician to check why there was a breakdown. He checked with his machine. He said the sump power had no power. I asked him about the switch and he said that it was related to an electrical technician. He also said that he was a supervisor and he was just coming to see what was the problem. Then he leaves and didn’t do anything.

Then AHS called me and said that they were gonna send another tech to take care of the problem. The same day I checked and there was water from the underground pool. It broke my refrigerator outside in the backyard and the patio floor.

I called AHS and told them about it. But they said they were not covering the secondary damage. I told them it was their problem because they kept sending me the wrong technician who did not fix my problem for a month now. I had an argument with AHS and they said they were gonna send another tech for the pool equipment. They were gonna call to set an appointment.

Then last day, my security camera sent me an alert that there was somebody on my backyard and he was roaming around inside. Then he leaves. Then the rep left a message saying that my technician was there looking for the switch to turn on the sump pump to fix it. I kept trying her 79 times. I called the same number that she called me. Then I called a number and asked how come the guy had accessed my backyard without my permission. Second, my dog was at the backyard. I thank God that I did not unleash the dog before I left or I will be the one in trouble.

She texts me saying they tried to call me to say that the tech will be there between 9:00 and 11:00. But I didn’t get any phone call to set an appointment and nobody told me that the technician was there. I asked here to send the tech back and she texted me that she was in a doctor appoint and she couldn’t answer. Then she sopped responding to me.

I called AHS and even her colleague couldn’t reach her. This is not the professional company to deal with. They are not reachable. They apologized and said that I will be put in top priority. I asked them to try again but I was kept on hold while they were trying to each her.

Here I am today with the same problem with the broken refrigerator and broken vacuum floor because of the problem they did not solve yet. Also, when I asked AHS to send me another electric tech, they send me the same guy who came the first time. He knew he was here before. It was raining and I had to bring an umbrella and hold it for him. He said to give it to his assistant. He did appreciate it and then they left.

Fortunately, I got the contractor that normally comes to my house for the last two years. And he tested it and said that there was nothing wrong with it. He topped it off with a little Freon and he did a great job. I knew the man. I knew his crew. I was very happy with them. That was Comfort Heating and Air Conditioning Incorporated. The first group, the fact that they misdiagnosed it, maybe they weren't that good. But my wife likes the idea that I can call one company. It's a stress relief for her. So I still got a warranty with you.

It took two weeks so I ended up calling. They put me back on the schedule for him to come back out over 2 weeks. He came back with a faucet, not the sprayer. And I was at work and I had the impression that I was going to get the sprayer. But he couldn’t locate it so he got the faucet. The faucet he got was totally different from my faucet. It would look like a bathroom faucet, and I told him I wanted something tall like the one I got in the kitchen, and he said I can get what I want and he can come back and install it.

While he was there, I called American Home Shield, and they said that the technician tried to get something similar and make sure I wanted it. They don't know why he didn't do that. They told me that they would make me a priority, because at this time, it had been three weeks or so.

I called that next day and I spoke with His & Hers and I asked them if he was going to come back. They said they are going to have the area manager come out to talk to me about what happened and what went wrong. The day before he was supposed to come out, they called and said he wasn't coming out. They need to reschedule and put me back with the original technician. I asked if they have a different faucet to put in because I didn't want the faucet that he had. That was the whole problem. And there was some other stuff that went in between it.

He came back to my house a third time with the same faucet. And so I told them I didn't want it. I would take the money even though I would have to pay somebody to install it because at that point, I was done.

American Home Shield was telling me one thing and His & Hers was saying something else. And it was just back and forth, and I'm trying to talk to both of them while he's there, and I'm still not getting the service that I wanted. AHS said that if I don't want to use His & Hers, I can pay another service fee of $125 and they can put another service request in for somebody else to come out.

It's been going on over a month that I haven't had it fixed. They should be able to either credit me a service fee or waive it because I pay monthly and I still don't have my faucet fixed. I wanted to cancel American Home Shield. I just haven't got around to it because my faucet's still not fixed. I got the money last Friday, and I'm trying to find somebody to actually get it installed.

He ordered a new motor and said it would be here soon. He let me know of their availability. "I have this and this going on and this is the earliest I can be here to install it." I said, "That's fine." He came back when the new motor came in, put it right in, and it's working perfectly. It was very quick. Bluffton Appliance came when they said they would, unlike other places. I've had other people come in to do work in my house for other things and they've made a mess. But when Bluffton left, there was no mess. The tech cleaned up, threw things away, and made sure the place was as tidy as he found it.

I had American Home Shield for a couple of years. I canceled it because it wasn't affordable for me, then I signed back up. It's nice to have. People think I’m throwing money away when I could be putting that money in the savings account. However, there is a service fee for Bluffton and other appliance companies charge to come out. The fee that I pay monthly and the service fee I had to pay when I make a call to have someone come out is less than what would have been if I didn't have the warranty. I save money in the long run. It's just a peace of mind that I don't have to come up with the whole amount on my own. If anything goes out, I can call AHS, pay my $125 service fee, and someone will come out to take care of it for me.

He came back a week later and put everything together. Once he put the hot water heater in, it was still taking a long time for the water to get hot. We called Oscar back out and he said he was missing a part. The cold water was running over into the hot water and that was why it was taking a long time. He ordered a little piece. When that piece came, he came back, put that in, and it's been working perfectly ever since.

With American Home Shield, everything moved pretty fast. They got the hot water heater in a reasonable time. When Oscar fixed the hot water heater, it lasted me until the new one came out. Everything was very professional. The process was fast. I expected it to be longer but it wasn't.