American Home Shield Reviews

Texas Heat & Air did a great job. They came out to work on the AC. They were professional, they arrived on time and took care of the problem.

The techs came out on the 4th of November to pump out the septic. AHS authorizes once-a-year pumping of the septic, so I went ahead and did that. All I did was go online and put a service ticket in. The process was very easy. AHS is good to have.

I usually used to call and file a claim with American Home Shield online. Now, I do it online, and the process is fast. The technicians would usually respond within 48 hours at the most. My refrigerator was shot. I've had it for some years, and same thing with my microwave. The microwave was seven years old. The contractor has been here to fix it several times, and they said it was time. Those don't last that many years. It would cost more to try to repair them, so they said, "We will replace them."

We've had good luck and we've had bad luck with our claims with AHS. We've had several different kinds of experiences. I had a pool pump issue recently and Upland Pool came out and they fixed it. This last one was surprisingly good with all the bad Yelp reviews they got. The tech was efficient and good and he came out, fixed the problem, and didn't give us the runaround. However, we're considering not doing AHS anymore because it's gotten so expensive and you just get the runaround sometimes when you wanna fix something. But, we were pleasantly surprised with the last situation that that didn't happen.

Everything went well in my recent claim experience with AHS. I'm satisfied with it. I've had some bad techs in the past, but this one was good. I didn't have any issues with the contractor. The repair was smooth. I've never had a big problem with AHS as well.

My experience with American Home Shield has been good. Submitting a claim was easy, and their service contractors were very effective.

I had a plumbing-related claim. The person who came out was very professional, insightful and knowledgeable. They were able to get it done very quickly. We don't usually use the service of AHS when it comes to HVAC because we go elsewhere. Because the parts usually are thousands of dollars that they try and sell us. So we get someone else and they do it for 200.

American Home Shield sent a young man out to have a look at the heat pump, and he spent his time going through things inside and outside. I felt he was very thorough. He was professional, clean and polite. The first time AHS sent somebody to assess what was wrong, he brought out another man to examine it and look at it. Then they both came out when the heat pump arrived, and they both worked on it. So, they were really thorough, and the office was really great. Overall, I got very good response from American Home shield, and it was quick. There was very little drama. They're wonderful people. I was happy. The price is reasonable considering how they respond. I was a little worried about having that monthly, but they respond well, so I think it's really good, especially for elderly people.

There was a little bit of a communication delay with Everyday Heating and Cooling setting up the initial appointment. But I figured also going into where everything was starting to cool off, that they were extremely busy. This was just a tune-up, so not exactly a high priority. A few years ago when we had an air conditioning problem, they were right on it, because we've worked with them before through American Home Shield. And it seems like if it's a big issue, they will get to it immediately. Since this was just a tune-up, I was not concerned. I was not angry. I was just like, “No. They'll get to me when they can.” And once the appointment was scheduled, it was less than 24 hours.

It was fairly easy submitting a claim to American Home Shield. My washer was fixed. The tech got here in a timely fashion. He fixed it quickly, and it went well. My washer has been working fine.

I got a new air conditioner in April, and I've had it worked on four times since I've had it. Every time US Air would come out, they kept saying, "It's the Freon. It's the Freon." Lonestar Mechanical was the one that came out and said it's a defective valve that had a recall. So, it had a recall and they wanted to fix it. When US Air first came out, we put in the Freon and pay the $1,000. They came back out. They fixed it again. They came out and fixed it again, and that next time, we paid $800. And then they came out again and said it's a defective valve. They wanted us to pay $1,000 for Freon. We were like, "Okay. This air condition is brand new. It's still under warranty.” We keep finding issues with it. We have to pay for somebody else's problems, not like we did wear and tear on it. It's because of manufacturer defects.

AHS sent out the plumbers within 72 hours and they had a hiccup and they had to come back, but the problem was resolved. What they thought the problem was, it wasn't. They came right back, with no additional charge, and fixed it. The techs of AHS have always been professional. All my issues have always been resolved. I always call when I submit a claim. I went on their website twice. I had no problems. I was able to manage and get through. I just prefer to call over technology.

The AHS reps I dealt with were very professional and the guys delivered very well. It was an excellent claim experience. It was a good company that they sent me. The guys were in and out. They hooked up and they explained everything to me. They took the washer through a cycle to make sure there were no leaks. I couldn't praise them enough.

The tech that AHS sent was very informative. He opened my box and showed me where water had gotten into the box. He showed me a couple of wires that had collected some of the water. The most important factor was he also took me outside of my house to show me how the water was coming into a pipe that was going into my box. He was very knowledgeable and polite. But I didn't get a repair. He just gave me an analysis. The service call fee was $100 and it is a bit pricey because all he did was recommend the work that I needed to have done. The service calls could be cheaper than $100. And I think that the service call fee, if they're repairs, should be applicable to the repairs.

Atomic Tech came out to see the dishwasher that wasn't working. They couldn’t fix it. The tech said that he couldn't fix it and he was gonna go back to the office and send documents for a replacement. They replaced it. I went to the store and I looked around till I found something compatible with what I had. My experience was positive. It also wasn't that difficult when I called it in through AHS. I like that they send people out and it doesn't take that long for them to have a contractor out to the house.

Submitting a claim to American Home Shield is straightforward. You just go on their website and choose the topic that you need help with and then file the claim. I did one and a contractor was sent out within two days. The service was good. Our item is functional now. The only downside was that they had scratched our floor when they were taking the unit out. They did not say they would fix that. I wrote it in my survey afterwards.

I called American Home Shield to file a claim on my refrigerator. Customer service was good. I just have issues with paying an amount a month and then having to pay to get a guy out to work. The guy who came out was good though. The refrigerator's broken. They're supposed to replace it. I don't have it yet.

Austin Appliance Pros came out for my front loader washer. I had to call back because I still was having trouble. But they ordered some parts and we're just waiting for them to bring those parts. I'm happy with AHS. They're really trying to fix my washer because I told them I'm handicapped.

I like American Home Shield. My experience submitting a claim was good. Since repair, it's been excellent.

I needed a tune-up for my furnace. I am entitled to a free tune-up every year with AHS. I tried to set it up online but I couldn't get past the agreement on the website. It kept bouncing back to the agreement, and I agreed to it, but I couldn't proceed. So I called and set it up. They were very amenable to my schedule. I would recommend them. But I haven't had to use them except for the tune-up.

American Home Shield has been a good company to work with. I like the coverage, and I've never had an issue with them. They've always handled my business very professionally. Recently, I had a dishwasher issue. It broke down and they fixed it. My experience with that claim was excellent. The first time I had the issue, somebody came out and fixed it. And then 38 days later, I had the same issue. AHS sent P&G Services and they ordered the parts, and fixed it. And with it being so close to the other services for the same deal, they waived my service fee.

I submitted a claim with AHS over the phone. I had somebody come look at my HVAC unit because my house is sold. That was part of the inspection that needed to have that reviewed. It was fine. The gentleman who came out was very nice. He was prompt and he did his job very well and was on his way.

American Home Shield sent Fleming for the washer. That service was fantastic. They went here on a Tuesday. That was the schedule. Then when they went here, my washer needed a part for repair. So they ordered it, and then the technician said it will take two to three days. So, most probably, they will receive it Friday and they will do the follow up repair the following week, which is Monday. I've been tracking the part and I noticed that it will be delivered on Friday. So, I told them it will be on Friday. But apparently, it's the middle of the day and they scheduled me for 11:00 to 2:00pm. So we say that they're gonna move it to Monday, which is really hard because our laundry are piling up. So I asked them if they can just pick up the part and just do the repair on the scheduled date, which they did. They agreed to it and that was really helpful for us. So far, all the repairs that we had in the past, AHS did a fantastic job each and every companies that they send to us.

I had a hot water heater go out, and I didn’t have water for almost seven days. American Home Shield initially assigned the claim to a company that doesn't do water heaters. So, when I called their company, they were like, “We don't do water heaters, but we know what you're talking about. And we'll get it transferred over.” So, they did. That company that AHS assigned it to did the thing and got me in the right direction.

American Home Shield sent Electrical Service Professionals out. We had lost power in the outlets and then also in the bathroom. The light wasn't coming on. The main issue was one of the outlets in the master bedroom. So, they opened that up and did some rewiring. They did well, but they had left the cover off and the wire just hanging out, and everything was exposed. My husband put it back together.

American Home Shield sends people to do the job. Recently, K & S Plumbing Services came out for a backup. They said it was under the house so they used this little machine and cleaned it out. But it came back later on. It backed up from the street. They had to go back down and to clean it out from the street. They did an excellent job and were very polite.

I had a leak over the hot water tank which is connected to the icemaker. I had a kitchen sink leak at the faucet as well and the rear spigot had a thread leak when it was on. Those were taken care of but for the icemaker leak, I've had someone come out three times already. Each time, it was within 45 days. As a reasonable thinking person, once you have a repair made, you wouldn't expect it to go back and have issues within two months, and you have to pay that deductible each time for the same complaint. Also, sometimes dealing with the representatives at American Home Shield could be somewhat difficult for various reasons.

I got an email from American Home Shield the other day. It says I've been a member since 2021. I went back and looked at my records, and I've been with them since 2010. But most of the time, I've been satisfied with them. All of the contractors have been outstanding except ACT Appliance. They never completed the job. I set up the initial call to AHS on the 25th of September then I got a notification of the company, which was the next day. They talked to me and said the earliest they could get out was on the 11th of October, which was two weeks. Then they had a problem, and they called a couple of days before. They said their technician was sick, and they wouldn't be until the next week.

American Home Shield was the coverage I had when I bought the house, and I kept it. Their website is user-friendly. I just log in to my account. Recently, a repairman came for a dryer. The heat was never coming on. He told us what the problem was and tried to take care of it. He did some cleaning and told me I had to get the vent cleaned because that was the problem. He was professional. Now, the dryer’s back to working condition.

American Home Shield was able to send a technician in a day and they replaced one of the heating elements that went out on my water heater. The technicians have been very polite.

I had a problem with my solar system creating an issue where it's tripping the circuit breaker. The solar company couldn't see anything wrong with it. They said to get an electrician out to look things over then they'll reimburse me. American Home Shield contracted Ideal Services but the guy who came out didn't know anything about solar. I had to pay $125 to get him to come out, but it was a waste of money because he wasn't qualified. Also, every time I try to get to the AHS website, I have to find a different way because whatever I've had in the past, those pages were taken down. I have to find the redirect and get to the right pages. Something has been on the back end that is making navigation difficult.

I did a claim with American Home Shield when I needed a hot water heater. The process was easy, and the contractor was good.

I would recommend American Home Shield. They're a little expensive, but they're amazing. American Team recently did the heating tune-up for the season. It's an annual maintenance service that we get done, and I just call American Home Shield for it.

American Home Shield is pretty responsive and helpful with aligning a contractor to come out and handle the issue. But there was a variance between the contractors that were called. Some were more helpful than others. Each time, the repair has been done very quickly, but it's been incomplete a couple times. After the repairs, things went back to not functioning correctly. It turned out that they did a superficial job with what they were fixing. It would be nice to have a little bit longer of a period in which to report that a repair was not successful. 48 hours is a short window when you're dealing with HVAC systems and appliances. Things can fail within a week. Then I'm outside the window and I have no recourse except to pay again.

Once American Home Shield told me who was assigned to my claim for the hot water heater that went out, I called the company and they came out the next day. But American Home Shield could pick better plumbers. The plumbers that they assigned me took over 10 days to install 'cause they screwed up their schedule. They came out initially and said it needed to be replaced. Then they said they had to get it ordered and that they needed to wait for American Home Shield to approve it, which they did in two days. They scheduled me a week later then called the night before and said they messed up the schedule and bumped me for later that day, which was fine. Then that day, they said they screwed up again and sent it to the wrong person. I went without hot water for 10 days but they didn't care.

AHS gets me somebody out here as quickly as possible. I had a different home warranty company that put things off but with American Home Shield, I get service right away. I also love their online tools and I recommend them to all my clients because I'm a realtor. Recently, our swimming pool heater went out. The techs came and found out that it needed to be replaced. They ordered a new one and got it in. And they've done everything we've asked. But AHS should take off Merced Pool from their list. Every time they were the ones that were called out for the pool, they gave me excuse after excuse why they couldn't come, because they were building pools and they didn't have the technicians available. So whenever I called AHS, I would tell them not to send Merced Pool. Because if you need something done, you need it done and you don't need to wait until they think they can come.

I called AHS on a Friday to request for service on a plugged freezer drain in my refrigerator. On Monday, A-FIX called me and said they could be there in two hours. They resolved the problem in about 45 minutes. A year ago, we would call AHS for service and it would be weeks before the techs came out. But it's been noticeably better since COVID. The warranty has also been getting too expensive. When I have the opportunity to talk to a human, the service is fine. I prefer talking to a human rather than a machine.

Hornet Appliance Services were great. But the appliance company that AHS sent out prior to that was not so good. Hornet was a follow-up because I wanted a second opinion. They had to order parts and from start to finish, they finished the job in over a week. Other than that, I've had American Home Shield come out for different appliances and overall, some of the contractors have been really good while other contractors have been just really crappy. Then, it's a hassle getting things straight sometimes. There's also the hassle in dealing with some of the representatives as far as trying to escalate our schedule. And sometimes it's a language issue.

I have American Home Shield for my mom's house and for my house. They are reliable. They send great people to come fix my stuff in the five years (at least) that I've had them. My stove had went out. They gave me a brand new stove and got somebody here to put the stove in. It's better than what I have. But they had to go back and forth a little bit because I got a gas stove. One company couldn't put it in because they don't do with gas. It's a nozzle they have to use. I still gotta get the gas company to come in and hook it up.

Every time I put in a claim, they fix it. I had a claim to repair my heating. I initially did the online process where they offer pre-select options to choose from as far as type of services. The one I specifically needed wasn't there, so I gave American Home Shield a call and a representative was able to select the right service and enter in the claim. The contractor who came out was wonderful and the unit has been working perfectly fine.

Generally, the techs that AHS sends out can fix my issues the first time they come out. I noticed the price has increased quite a bit, but now everything has gotten a bit more expensive. I recently had an issue with my AC. The first guy came and fixed it by replacing the capacitator. After a few days, the furnace went out again. This time, they said the whole thing was broken and needed to be replaced. So, I contacted American Home Shield and, because of the providers, I have an out-of-pocket expense of $2,000. But everything should be covered by the warranty. So I contacted American Home Shield and it turned out that those providers needed a new permit and there was a code violation. So those things are not covered. I asked American Home Shield to send me another guy to get a second opinion about any code violations because the thing is relatively new. So, they're sending someone else and we'll see what happens.

The AC wasn't heating. We had set it at 68 and it was 60 in the house. So, I turned it off and back on. It was still the same. So, I went online to file the claim with AHS and filled out a form. It was fairly easy and it's a good online tool, if you know what you're doing. The techs who came out were great. They were professional, courteous, amiable, and knowledgeable. They were also prompt and they called ahead of time. They communicated well and they were thorough. They were some of the best people I've had out to work on the house ever.

I like American Home Shield's service and I've been with them for a while. They're a great asset to have on your side when you don't have enough money saved up to make a big purchase. If something happens, you just pay the service call fee, and their contractor will come out and fix it. You have a 30-day warranty on that as well. If it is still not working, you just request it again and you don't have to pay anything else. They'll send somebody out. When my washing machine quit working, I paid the service call fee of $75, and a tech came out. The part he needed was on back order so American Home Shield replaced the whole washer with a better unit.

Everything was perfect with my most recent claim. The process was very easy. The contractor responded, gave us a time, were on time and did it very well. They even brought the parts they needed.

It's all been positive with American Home Shield. I've had them for 18 years now. Recently, a contractor came out and fixed the switch on the dryer that was not working. They were great.

I've been with American Home Shield for a long time. I had just put a new house and it had a lot of appliances, and I never had that many appliances before. Sometimes it just takes a little to fix them, but I don't know how to, so I figured going to a place like American Home Shield was worth it. The service has been really good. I had two different things, and the first service people just came out and diagnosed the problem. I purchased a new dishwasher through American Home Shield, and they installed it. I didn't have a problem with the guy that installed the dishwasher, but when we were using it after he left, we found out that there was a tiny pump that was stuck open. So, I called the company, then the Prolite people came and repaired that pump.

It's really easy to set up an appointment with American Home Shield. When the faucet was not closing off to make it a shower, I went online, did a couple of clicks and it was done. They emailed me who the claim had been given to and that they were gonna be coming out or calling me within 24 hours to set up an appointment. Hers & His Plumbing called me and they did the appointment exactly when I wanted it. They were ready to come out the next day, but I wasn't because I had something going on. They came out as soon as I was ready for them, which was the very next day. They changed out the faucet, and it's fine now.

The tech was excellent, informative and really quick. Unfortunately, I went two years without having the thing fixed because electricians are so expensive. The tech fixed it and I'm very happy with it. I did the claim online and the platform is extremely user-friendly even though I have a very hard time using any type of technology. However, I have two things that I have mentioned to American Home Shield a few times that they have not taken care of.

Having American Home Shield is going great for me. The previous owners purchased it before I bought the house, and I renewed it. I had a plugged toilet, and the claims process was great. I had my furnace serviced before winter as well.

We had a problem and contacted American Home Shield and they sent Lynnco. Lynnco had a first date for us, and it got too late for the technician. So, we had to reschedule and got scheduled in a couple of days, and they were able to handle the problem the day they came. I would highly recommend American Home Shield.

We like American Home Shield, but we don't like the policy too much. We had Advanced Heating and Air come and work on the heater and air conditioner. They were out quickly and found out that we didn't have any coolant, that we had a leak out in the heat pump. They also found out the coil was not good. American Home Shield replaced the central heat and air with a brand new unit and that came with freon in it. A couple of weeks later, the heating unit didn't work, so we called American Home Shield, and the same people came out. There was a leak in the unit that they put in. I ended up having to pay $700 for the freon that came out of the unit that was supposed to be new but had the leak in it. I was dissatisfied. Also, sometimes you call and you can't understand the reps. Other than those, American Home Shield has been good every time we've called and had anything done.

The technicians were better in the beginning than they were this last year. The company that American Home Shield sent would not make an initial contact with me to do a seasonal check-up on the furnace. American Home Shield was calling them but they were playing phone tag with me. But I got it completed after my second call to American Home Shield. Other than that, I didn't have any bad experiences in the six years that I've had them. My claims have gone smoothly.

With American Home Shield, I like the reliability of getting technicians out in a timely manner and taking care of things as needed. I've had them for over 10 years now. Recently, East Electronics came and fixed my refrigerator. But the dishwasher had burnt wires so I'm waiting on American Home Shield to come back to see if they're gonna purchase a new one or give me a check to go buy one. The initial visit was on the 4th of October but they had to order the parts then came back on the 8th of November.

I'm not that thrilled with American Home Shield. It's dealing with a different person every time I call. I was not happy with the result of the first visit that I had on my air conditioning unit. The young man who came out was nice. He happened to come when I had an emergency just before he came in. But when he gave me a proposal, it was extremely high so I wanted a second opinion. I called the number to find out about a second opinion and got into a discussion. The gal wanted to resend the same people out. I told her that was not a second opinion, but she didn't understand. Then she said she couldn't do anything without seeing the estimate. I told her I could email it to her but she said she couldn't do anything then. It was he said, she said kind of a thing which was ridiculous.

AHS sent me an email that it was time for the yearly service on my HVAC system. So, I had it done because we're going into the winter period and it took about 20 minutes at the most. American Home Shield's service has been seamless and I haven't had an issue at all. I've been satisfied and they have taken care of our property very well.

I had a preventative screening call on my HVAC system where I put in my claim for maintenance online and AHS assigned me to Dempsey Oil, Inc.. I've used Dempsey before for other services outside of this regular maintenance, but this is the first time I've gone through American Home Shield to do my HVAC maintenance. Dempsey has done major work for me over the years and typically, the employees have been respectful of my home. They've been professional and I haven't had any issues. My system is running well, too.

My dryer wasn't heating. I submitted claim with AHS over the phone and the reps I talked to were okay. Then, the techs came out last week and replaced the parts. They said it was fixed but it wasn't fixed. So I called back and told them it still wasn't working. They rescheduled for a week later, which is today. They came out but they didn't even have the parts available to troubleshoot the issue. They said that they would order some parts and that would take at least another week. So they already knew what the problem was yet they came with no parts to try to get my dryer to heat. They said they would contact me when they got the parts but that doesn't help me because now, I've spent two weeks without a dryer and I'm spending money that I shouldn't have to go to the laundromat and dry clothes.

The unit wouldn't blow out heat or cold. The tech came out and it's doing a lot better now. They did a good job.

I've had to file two claims with American Home Shield. I love how easy it is to file the claim, and the flat fee. The contractors always called and let me know they were on their way. When they got here, they introduced themselves. I showed them where the dryer was and they fixed it. A friend of mine said she couldn't get in touch with anybody for a claim. I told her how easy mine was and how the contractor came and got it fixed within a week. I've already renewed for next year.

A tech from National Factory Services checked the dishwasher. He said it was filling up fine but it didn't wash the dishes. It needs to be replaced, but he doesn't seem to think that American Home Shield will do that. I'm not happy with American Home Shield. They take care of the claim right away but I have to pay $125 every time. I could have bought a new dishwasher by the time I finished.

American Home Shield has been fairly quick. They've taken care of stuff immediately within reason, but they have become expensive. Everything has went up in price, but initially, I would pay $45 a month for the warranty and now it's up to $166 a month for one place. We used to have another one up in Wisconsin on our cabin, but they had a hard time getting technicians so I canceled that one. But that was in a small rural area.

My tenant told me that the last time that the contractor came out, someone forgot to put a screw back in the air condition, which caused a loud noise. So, I called American Home Shield, paid the fee, and no one told me that it was just a screw. But the tenant told me. So, I had to call the company and complain. If I hadn't called back to complain or the tenant wouldn't have told me that, I would have paid $125 for another service fee.

The plumber was very helpful but American Home Shield couldn't help me because they don't cover what my issue was. It was roots in the pipe. I had only been in the house for 5 days, so it's a bummer that they don't cover it. The plumber said quick fixes would be snaking it every time my showers and toilets are overflowing on their own, which is a big problem. But it's gonna be $100 to get it snaked every time it happens rather than the thousands of dollars to replace the pipes. He gave me different price points of what I could do.

We submitted a claim on Saturday and the contractor was in my house by Monday morning. The plumber was able to look at the water heater, assess the damage, and let us know that they would be in touch. They sent the stuff over to you guys at American Home Shield. It took three hours, and then we got a call back from Spring Plumbing that said that they had gotten everything they needed from American Home Shield and the tech was on his way to pick up a new water heater and was headed to my house. So, within not even six hours, I had somebody out to assess the damage and replace my water heater. He even went as far as to help us clean up the water that had leaked out and was on the floor. He replaced everything, fitted everything. It was an awesome experience. Within a couple of hours, he was at my house. It was around 8:00 a.m. Then they were back by 3 o'clock to put the new water heater in.

Initially, the claims process was fine and fairly prompt. When my refrigerator stopped making ice, the tech came here twice. They needed a part so the tech came back, and it was done. It was great. Then my oven went out. I have a gas range double oven and American Home Shield sent the same tech four times. The first time, he was there for maybe 45 minutes, he said the igniters were gone. He said it's a bad product design. The igniters have a graphite shield that often breaks in transit.

A tech came out due to the furnace. It wasn't turning on. He got it to turn on and then while he was there, he checked it to see if there was anything else that should be done. The serviceman who came out was excellent. He was very professional, clean, knew what he was doing, wasn't there to overcharge for anything, even though he wasn't charging me, but wasn't looking for work that didn't need to be done. The service itself was fine.

My system had 65% moisture that it was holding. The process of submitting the claim was easy. I submitted online and they scheduled it for five days away. Then the person showed up. They were nice and polite. They couldn't do anything except replace it. It's a brand-new system now.

One thing I like about the service is that American Home Shield doesn't make us wait a whole month to come see us. That's been some of the complaint with others. But for us, we haven't had that experience. When we call, they were here in a day or two. I don't think we ever waited a week. We may have waited a couple of days. They're on top of it. They listen. They come out. Whoever comes, they've been very nice, especially with the microwave and this other thing. That was the most friendliest man that came to do the maintenance check. He laughed so hard that morning. But anything else that we asked for or needed, with our sinks and our refrigerator, the guys came out quickly.

The contractor came in to do the repair but didn't do it because they were too expensive and wanted to get paid before they did the job. That was the first time American Home Shield did that to me. The technician is usually okay. But the people AHS has been using to send to people's houses have been trying to rip people off. I got the cash from AHS and I did the job myself. Customers need to do their research on those people before AHS would send them out. They're too expensive to the customer because of what the customer has to pay out of pocket. The contractors also look like they've been having issues with previous customers. If I'm the customer and I call these people, I would have to be able to get somebody on the phone. However, I could not reach them.

When we had a refrigerator leak, a repairman came out, flushed the pipe and fixed it in five minutes. He was awesome. He was on time and gave me a heads-up before he came. I really appreciated that. It was also a very fast process with AHS. I didn't have any issues with putting the claim in. It took two days, but that was expected, and it wasn't an emergency.

American Home Shield does a good job. The contractor was doing a bi-annual maintenance service for me. They discovered the problem at that time. It was the age. The compressor was going bad and kept leaking Freon. The contractor went ahead and replaced the air conditioner.

I'm happy with AHS. I've been with them for 15 years now and they're doing a good job. They have gone very expensive now though. The price has doubled. But other than that, I have no issues and I recommend them all the time. Recently, Axis Appliance Repair came out and fixed the issue.

I've had some good experiences with American Home Shield, but mostly, difficult. They're very pleasant on the phone but not good at resolving problems. I had to pay for a repair on the stove twice because the first guy didn't do it. By the time I discovered what was wrong, their warranty on their parts had gone out so I had to pay over again for the service call. That didn't make me real happy. The new guy that came out told me that nothing had been done previously, which was why I still had a problem. It had escalated. But he was able to repair the problem.

I've been with American Home Shield for several years, and what I like most about them is they're true to their word. Submitting claims is also easy. Recently, I had no hot water coming out of any of my faucets. I have an electric water tank in the attic of my house, and it had something to do with that. I called them and gave them my policy number. They verified some stuff with me then I old them what the issue was. They told me that I had to pay an initial fee, and that they'd have someone contact me who will resolve the issue. What I don't like about American Home Shield is the yearly fee. I have the most expensive one, and it covers so much, but it's pricey, especially if you don't use it the whole year.

It’s easy submitting a claim online to American Home Shield and I always have a good experience with the contractors.

American Home Shield came with a new home we bought. The previous owners of this house knew we would need this warranty. The inspection didn't show that and you don't know the house you're buying so, you depend on that. But the owners provided us with a top-of-the-line warranty so we know we have a very good warranty plan. We’ve had AHS since September and it’s been a fight through every single thing we've turned in from the very first day using them. English is not the first language of the people we spoke with and they’re nasty when you talk to them and quite bullying. They hope you give up but that's not in my nature.

I’ve had an ongoing issue with my frost-free refrigerator's freezer section freezing over, even covering the control dial with ice. Every two to three weeks, I’d hear a loud cracking noise, and each time, I’d have to immediately shut off the power and manually defrost the freezer. Given that it’s supposed to be frost-free, this shouldn’t be happening. I reached out to American Home Shield (AHS), and the first technician replaced the heater, assuring me it would resolve the problem. But it didn’t. When the freezing continued, I requested further help, and on the next two visits, different technicians suggested it was a faulty gasket. Both mentioned that home warranties might not cover gasket issues, especially if the gasket has no visible holes or damage.

My mother had a problem cancelling her policy. She spoke with Nick. He gave her a hard time and he was aggressive and rude to her nick. He was also rude to me and he give me lectured me about do I pay the bills in my house. Shirley. R.

Do not do this to yourself. Completely overpriced service that they will increase without notification. I started out some years ago at about 48 dollars per month. Without any notification it went up to about 65 per month. I checked today and for the past two months it has been 75 dollars per month. No notification of rate increases or warning. How many other people have they done this to. Does the better business bureau know they do this without any notification or warning. This coverage is I have is without washer and dryer coverage. You can find other home warranty services which cover more items in your home at a cheaper price.

Worst company ever. First off when you call you are greeted with people that can barely communicate with basic english skills. Second 99.99999% of the time they're going to figure out a loophole to not cover what you call them out for but they will keep collecting their 125.00. Total scam company. So we have a water heater that is actively leaking as I type this and has been for days. No hot water. We called them in which they have no sense of urgency and lack any type of empathy to send someone out even for emergencies. So they finally told us to call someone that we choose and they will reimburse us so we did.

We have been waiting over 3 weeks for an ac compressor replacement. AHS sent multiple vendors, each with a different assessment of the problem and several who failed to give a report to Ahs for the part order. Once the order was received Ahs has failed to deliver the repair and is charging us almost $1000 in additional fees. We live in Texas with a newborn and this level of negligence is a lethal danger to an infant. I do not know whether this reprehensible service is due to malfeasance or incompetence but Shame in this company.

American Home Shield is really good. Airsmith Pro came out recently and did the basic checkup on my heating-cooling system. They took the front face of the heating and cooling unit off, checked all the coils and made sure everything was good.

Updated on 11/19/2024: Did receive a message stating to write and email to consumeraffairs@ahs.com on 11/08 from Mariah. I did emailed them on 11/08/2024 at 1:11PM EST. No reply back. I did receive an message again today i.e. on 11/11/2024 stating that please email consumeraffairs@ahs.com.

Absolutely dishonest company! They find fake excuses not to approve a claim!!! They charged a service fee and never provided that service, they refused to refund. Also, upon cancellation, which took 4 phone calls and 2 hours of my time, they refused to email me the confirmation stating that I no longer owe them any money!!! The agent said that they do not have that ability in the 21st Century, no internet, no computers, I guess... are they located in a cave or a jungle?!

My recent experience with a leaky toilet is by far the worst ever. I called American Home Shield on October 25, 2024 to fix a leaky toilet. They sent out a representative from A Water Solutions to repair the leak. The repairman came out and refused to repair the toilet until I fixed the floor. I had to called another plumber that was outside American Home Shield because of the previous plumber refused service that cause a backup from the toilet which left sewage mildew and mold in my home where I currently reside.

On October 20th I received email from AHS that I have $100 past due. I open my account and find out $100 past due for canceled service. I call to the number provided in email 833.670.6876 to find out why this $100 wasn’t cancelled. Customer representative start to ask me verification questions including my credit card information. Even so, my credit card stored on AHS website, I first refused to provide this information. I simply did not understand why I have to do it. Before, when I called to the AHS customer service I never got any of these questions for verification. But representative still aggressively demented me to verify my credit card information. He repeatedly told me that he will not answer my questions without this information. After I verified my credit card information under pressure AHS told me that I have to go through verification once again. I did. Then he put me on hold. I had to listen commercial for personal financial service.

It's easy to submit claims, but American Home Shield's process is very slow. They send somebody right away to look at the item, but it doesn't get fixed right away and I'm just waiting and waiting. It has been almost two weeks that I have been without a refrigerator. The service person who came over for my refrigerator said Home Shield was gonna call me back because he wasn't able to repair it.

The toilet would not flush and it still isn't flushing properly. Even if it was just clean clear water, it doesn't clear out. Like a toilet flushes, it would drain out and refill. The toilet doesn't. It used to but it doesn't. The tech came out, used a plunger and said, "Okay, it's clearing. It's fine. But let me just do a little snake thing." We don't use toilet paper in that toilet because it was always an issue. It didn't used to do it, but it suddenly started being a problem. That is the extent of what he did, but it still isn't right. He was very nice and he said it was fixed, but it isn't.

I had a problem with my furnace. When I turned the thermostat on, it would turn the heat on. It would continue to blow even after the heat had stopped producing. I called American Home Shield regarding that. It was easy if I got past the automated. AHS sent out a technician to look into that for me. It has been good.

The washing machine didn't work. I called Home Shield and spoke with a person. They said they would recommend an appliance person to come out, and then Rick's Appliance called me and set up an appointment. Rick came out with one other guy and started taking the washing machine apart. They saw that it needed a new board, and that the connection wasn't working. They put it back together, and they said they would let me know when the new part came in. They got permission from Home Shield, and then they ordered it. I waited like three weeks and they called and they said, "Okay, it came in." We made an appointment, and they came out and installed it. Then my machine worked. Home Shield did a great job. They were Johnny-on-the-spot.

We've had American Home Shield now for 11 years since we moved into this house, and we've had excellent service with them. We just had our annual inspection done on the furnace, and there was a problem with our heat exchanger. They sent out the heating company, and they repaired it. Submitting a claim is very easy. I get an email from them. I also get a call from them. So far, we've been happy with everybody that they've sent out to us. Our children just moved into a new house, and American Home Shield is one of the gifts we gave to them. When we purchased our house, our Realtor gave us one year of American Home Shield. Something happens almost every year that it’s paid for itself. So, I highly recommend it. Our kids said, “Oh, we're definitely gonna keep it.”

There was a leaky faucet from the house outdoors where we put our hose on for sprinklers. I went online and submitted a claim to American Home Shield. They sent J Plumbing out. They took the faucet apart and put a new washer in. They were very good.

American Home Shield is getting a little pricey. It went up a lot over the last couple of months, but overall, it's always worked really well for us. My most recent claim was electrical. Submitting the claim was seamless. My husband thought the guy who did the repair did a great job. He told him what he was doing and what he needed to do, and he was talking to my husband through the process about what he was doing. It was really good.

AHS is a good company. Their price is excellent too. It's not too costly. The techs came out recently and they checked the furnace. They said that it's okay, but the furnace is not working. Now, I'm waiting for another person to call me to come out. Because either they need to fix this thing or replace it because it's about to get cold. I called AHS the other day. They told me in 24 hours that they would send me an email of somebody where I'm gonna be getting a call. They're good people. I'm very happy to be a part of the family. I just want this settled before it gets cold.

I had, through American Home Shield, a local service person come. My washing machine started to spin and then it had this grinding sound. I took the whole thing apart and turned it upside down. The tech said, “It would cost as much to fix this as it would to replace it.” That was when AHS got me a variety of machines that I could choose from. I picked the one that had an additional cost of $88, which is running beautifully too. The techs who came out were excellent. The response was quite good. I had a new machine within five days. They also put out a new compressor for me. They did a lot of stuff and I really appreciate it.

Appliance Protection was horrible to work with. They lie. First day, when I looked at the claim, it said, “Ordered parts.” But how are they ordering parts if they haven't even came out. They said, "Oh, that was a mistake." Then they came out and they said they need to order the part. They said 7 to 10 days. So, I've been following up every 7 to 10 days. Now, it's been three weeks and they said like, "Oh, it's on its way. It's on its way." All of a sudden, then the order was canceled, saying, “Order complete.” Then I had to have them reopen that. They said that was a mistake. When I called back to you guys, they said the notes on it says like, "We've been trying to contact the customer and he's not responding." They never even called me. There were no missed calls.

I was having problems with the cost going up so high. It was $68, and went up 20 some dollars. I called American Home Shield to check on that and they made arrangements to bring it down.

I put in a call on September 10th. I was getting a rattling noise out of my AC. I wanna have it checked to make sure nothing was on the verge of breaking. It turned out that I needed a new air handler. So they gave me the option of upgrading my whole system or just do the air handler. Given the costs associated with those options, I said, "Well, let me see what the prices are and I'll go from there." So I decided to upgrade the whole system. It took 27 days before I got my air conditioning back. I live in Arizona and we were having a record breaking heat during that time.

For my recent refrigerator claim with AHS, there was a problem with the water dispenser. The tech who came out was good and knowledgeable. He ordered some parts and came back, and changed those parts. Now, everything is fine. However, AHS has some limitations. Like with my garage door, it wasn't covered. Sometimes, it's a hit or miss. But for the most part, it's okay.

My recent claim with AHS was for the dishwasher. Submitting the claim online for that was fine. The tech who came out was very good. It's fine now.

Our most recent issue with American Home Shield was our air conditioner and it took two days to get a service tech out here. My husband and I are both in our 70s. We had no AC for almost four days. When the guy came out, it was around 8:30 at night and he walked out there and said, “Yeah. I know what's wrong with it. And it can be fixed. But the bad news is that it's gonna be another week before we can get the parts.” We told him, “Yeah. I don't think so. That's not gonna work for us.” So, we ended up just going somewhere else and buying a new unit and having it installed in our house.

I reached out to AHS about a claim through the phone and the customer service was good. They sent out BA Distributing and they were phenomenal. I always recommend AHS.

I had an issue with my refrigerator and Gulfstar replaced a condenser on it because it was leaking and the icemaker was not working. When I did the claim, I just called the warranty company and they said, "Talk to Gulfstar," and I dealt with Gulfstar and they did the repair. The tech was very good. I was very happy with him. Everything was taken care of. Overall, American Home Shield took care of everything that I wanted.

I always submit my claim online with AHS and it's super easy. We've submitted a lot of claims. The technicians are always friendly. Everybody we've had a good experience with so far. Everything we've had repaired has been working great. We had the techs come out to do the free maintenance service on our furnace recently and they are coming tomorrow to make a repair that they found during the maintenance review.

It's extremely easy to submit a claim with AHS. I just call the number that I have on them and I tell them my problem. They don't dig into the problem. They just connect me with the plumber. The contractors have all been outstanding. Polite, efficient, no-nonsense. It also doesn't take long for them to get here at all. I expected a wait time for a plumber. Usually, it takes longer to get a plumber because they are so busy.

Our heater quit working and submitting the claim to American Home Shield was straightforward. Dealing with the contractor was great. He was very knowledgeable. He ran a number of tests and identified the problem within 10 minutes. But the repair has not been completed. It wasn’t the heating system but the thermostat that was bad. So, they had to order a new one and the tech will be coming tomorrow to put it back in. We've had a good experience with AHS. The price during the first year was cheap but it has gone up on the second year. I wish they had an app because every time I have to do a claim, I have to go online or on the web. I also continue to get emails that say I need to renew my account. I have renewed and when I click those, it would say I already renewed. So, the two departments aren't talking to each other. I was thinking my payment didn't go through or it didn't work. Then I click on it but I'm still getting those.

I submitted a plumbing claim by phone with AHS and I was glad to get to an operator and not have to do it online. The customer service person was helpful, then, a gentleman from Carl's Plumbing came out. He reviewed the work order with me prior to starting and told me how he was going to approach each job. Through the job, he would tell me what he found that he was going through and then what the resolution was and if the resolution was acceptable for me. At the end, he reviewed the whole project, what he found and what the outcome was, and if that was satisfactory for me. He was a really nice guy and very helpful. Also, when I renewed my AHS policy, the price was considerably less than what I paid when I purchased the first year of the policy. That might be because they didn't put the well pump on the second in the renewal contract and I didn't understand that. Other than that, AHS met my expectations.

The guy who came out for my fridge was very nice. He ordered a part and when the part came in, he fixed it. The quality of work depends on who comes, but this particular time, the guy was great. It’s been going well with American Home Shield. I've had them for four years and a half. However, since the prices have gone up twice since I've been with them and each individual visit has gone up as well, it's pretty pricey. I'm not quite sure it's worth it.

When I had a pipe repaired thru American Home Shield, the response time was great. The experience was excellent.

American Home Shield's claims process is excellent. You just go online and tell them what the problem is. Then they send you an immediate email and tell you the technician who will be calling. Then they call and set up the appointment. We've had American Home Shield for years on several of our properties, and they send out quality technicians that know what they're doing. Steinmetz HVAC recently came out for one of the units that stopped working, and they were 5-star-plus. First, they tested the unit then they spoke with us and determined what the options were, and we chose from some of the available options. Everything's been perfect.

I had a broken refrigerator since January of 2024. There is a coolant system leak. So, it wasn't cooling my freezer or my refrigerator and it wasn't making ice. It affects the whole system. So, all my food was going bad. It's been a mess. The initial company that they sent out was Avalon and it was the same company that they kept sending out. They're a fraudulent company. What they do is they come in, and they change out a bunch of parts. They make it appear that they're fixing the refrigerator. Every visit they were coming back, they were just charging the system with extra coolant. And then in a month or two, the coolant would leak out again. We'd have the same problem because they were not fixing it, and they don't speak English. They don't have good customer service.

The AC claim went well. The coil went bad and it was leaking. It was cheaper to replace the whole unit but I got to pay for the whole installation that was two grand 'cause they needed to replace all the connections for the new model. It was not the first time that something like that happened. When they need to install and they need to bring it up to code, American Home Shield doesn't cover that. I called an HVAC company to see what they thought about the price and they said it was okay.

I had issues with my plumbing and I never got anything fixed. Their people weren't reliable, they never came back. It was terrible submitting a claim. Also, when the tech came over with my washer when I first got it, the guy did nothing to help me with installing my new washer. He said that it was off-balance and didn't even try to help me. He said, "You gotta put something underneath it to level it." I'm only a frail woman. I'm supposed to lift it.

My central air went out and when I called American Home Shield, I explained to them that I needed the service taken care of quickly because it was hot here in Texas and I had medical conditions, pets and other people in the house. The service tech from Affordable Heat and Air, the first company that AHS sent out, walked in and walked over to my thermostat and took the cover off. He said that I had shorted out my unit. I said I haven’t touched it. He said again that I had shorted it out and that the wire was not supposed to ever touch any other wires. And there was no telling how much damage had been caused to the transformers. He put the cover back on the thermostat and said he would send his report to American Home Shield. I said he needed to make sure to tell those people that this house was not livable. It was 91 degrees. He yammered something and then left.

Waves Appliance, as the vendor that American Home Shield selected to service my Samsung stove, did a pretty good job. But that stove is the worst. I have been a homeowner for 30 years and I have had many appliances. But I have never had a company like Samsung that their appliances break just shy of 18 months on every single appliance that I have ever had. Their appliances work almost like a cellphone. A life span of a cell phone is roughly two years and that's exactly how Samsung products work.

Nussbaumer Plumbing came out for my plumbing claim with AHS. They saw the drip, which was a small one, then they started to say that there was some work they couldn't do because it was against code. So, they had to modify it. But I found out that the information they provided was incorrect. After looking at the reviews for that contractor, they seemed to be lying to other people as well. I called American Home Shield the same day they were there and told them I was not happy with the service. But I was never offered a second opinion and I had to Google that stuff later.

I needed a washing machine repair. I submitted the claim with AHS on my app then I was contacted by the people. It took a little longer than I would have liked with regards to the parts, but that was out of their hands. The tech was very good and since the repair, the washing machine has been working as it should.

If I could give this company zero stars I would. The sad thing is this company is contracted through American Home Shield. Here are the facts when dealing with AHS and ANY company that is contacted through them. Before they get there they are told and instructed to do as LITTLE work as possible. This was told to me from a technician. After they get there they pretend they can't find the issue or make a bigger one. In this case I had a technician Phil come out. I was happy to see he was an older gentleman bc my unit was a package unit. Immediately upon seeing it he started saying it was old. (Duh). He proceeded to tell me about how bad they are built and made. As he went to take the panel off, I kept telling him. That side does not open. It is not a panel. He didn't listen to me. He ripped it off my wall. Looked inside, realized it was not supposed to be open.

I submitted a claim for a water leak and doing it online was very easy. The contractor came out and examined the problem. They did not have a part in their truck, so they had to come back two days later. They fixed it and I’ve had no issues. But American Home Shield’s price has gone up tremendously and it’s very difficult to get in touch with customer service.

Submitting claims to American Home Shield was easy and efficient and the contractors were very good and professional. They seemed to know what they were doing. My dryer broke and AHS replaced it, and it was only a two-week turnaround. Compared to some of my experiences in the past with them, it has improved. I've had in the past where my fridge went out and it took over a month. My two most recent claims have both been satisfactory. So, I would recommend AHS.

My most recent claim with American Home Shield was smoother than the last one, which was over a year ago. I went online for this one and didn’t have to talk to anyone so that made it better. The washer and a dryer were replaced and the claim took less than a month to be completed.

The air conditioning and heating stopped working and submitting the claim was very easy. It was just a couple of clicks online. A couple of days later, American Home Shield sent somebody down and he found out that one of the circuits blew. So, he fixed that. The original repair was done a couple of weeks ago and everything since then has been working just fine. There was a wire that the insulation wore off of it and the wire was replaced today.

American Home Shield sent out Sears that screwed around with my dishwasher. The Sears guy was good and he did a couple of things. But he made three trips out here and there was still a problem that they didn't fix. When I called AHS back, they were gonna send Sears. But I finally asked them for the local people and they had it all fixed in one call. The performance is good and the dishwasher runs. But the new seal they put on bothers my wife because it stinks. My policy is exactly what I asked for but I must pay a ton of money before the techs come out. AHS should lower that deductible. Instead of $150, it ought to be $50. And they must get people who speak English instead of people who you can't understand.

We just bought this home about six months ago and not knowing anything about appliances, we took the insurance on it, just in case. When the water heater rusted out and had a leak, the contractor pulled it out, hauled it off, brought another one and installed it. He was super nice and very professional. The service was quick and thorough. If you're worried about any of your appliances and you don't wanna be out of pocket for the full price of one, American Home Shield could be a good insurance to have.

With American Home Shield, I can call or log on to the internet and put in an order. I tell them that there's a problem, and they send out a worker person. Last time, I did an order for my dishwasher, and it's fine now. It's not leaking anymore.

I'm happy with American Home Shield. I joined them this year, and I haven't had any problems with them. I use the online platform to submit service requests. When my icemaker wasn't working, they gave me the person's name the same day and sent me the information on who was dispatched, then the service person called me the next day and set up a time to come out.

When I have a claim, I usually call and speak to somebody at American Home Shield. I'll tell them what's wrong and then they'll tell me who will be the person coming out. They would explain to me, "They have 24 hours to respond to you." They get the information and tell me who to expect the call from. They usually send me an email with that information in it. That call usually is very quick and short, and then I pay. When the contractor got out there, they addressed the situation. They were very professional. Their service was excellent. They had good customer service.

Originally, the contractor came out and did an assessment. They stated that my system would need to be upgraded. They gave me two options. They said that either the system needed to do a full upgrade or I could just change the compressor. My husband and I were concerned because with new compressors and new systems, you have to change out the refrigerant because the system in the attic is old.

I always call American Home Shield to set up requests. I’m from the old school. I always speak to a representative because I like to get the name of the maintenance company that they're going to use. The service is good. They increased the price quite a bit on the service call. It used to be $42, and now it's $125. I'm grateful to have Home Shield because they've replaced a dishwasher for me. They've replaced a microwave door. They've helped me out quite a bit. The only incident I did have a complaint about was my washing machine. It took three service companies for them to figure out what the problem was, and being without a washing machine for all that time is very frustrating. The first two weren't good. The tech from the third service company knew right away.

We had some leaking from our garbage disposal and when Nusbaumer Plumbing came, my husband wasn’t sure about paying the amount. When the plumbers were getting something from their truck, he looked at the cost of a disposal. The highest end was $50 and the plumbers said it would be 300 to replace. So, he asked them how much their service rates were because it felt high to him. Instead of responding, they just left, which upset him. He felt like they were trying to upcharge, which we found out later that they probably weren't when we were going with another place. It was the same price but I wish Nussbaumer’s plumbers just said the reasons. We ended up spending more money because we had already paid the $100 to get American Home Shield the warranty fee and then we had to pay Nussbaumer for their visit. But my husband didn’t wanna work with them.

I was having power surges for a week and I wanted to check it out. Submitting the claim to American Home Shield was super simple and you can’t get it any easier. The service from Governor's Electric was very professional and prompt and I was totally satisfied. One of the things that go into the panel box was bad. I knew what the issue was but I'm not an electrician. So, I called somebody to verify. I told him what I thought it was and he did his troubleshooting. He said that’s what it is and he changed that plug and I haven't had a problem since.

BEWARE. I signed a contract last year including coverage for rekey services, which is currently advertised on their website as included in my plan (Shield Gold) and clearly stated in the contract. However, I filed a claim yesterday, and it was denied based upon incorrect information (somehow this rekey was decided to be a maintenance issue, despite the fact that no one has looked at the lock or provided an assessment).

American Home Shield has done good by us when we've needed them in the 5 years we've had them. We've used them five times, two was for a refrigerator whose computer component kept going out. Recently, the water heater was leaking. The inner wall was blowing up. A plumber came out the next day after we put the claim in and told us what was going on. He took it back to his company and his company called and set it up. Then he came out the next day and put the water heater in. He was great.

I've been trying to put in a complaint for about a month, and American Home Shield kept sending me to this contractor that wasn't answering their phone calls or returning my phone calls. American Home Shield ended up switching me to another contractor but they gave me a runaround. I almost switched to another provider because it took them a long time to get to where I needed to. The only reason they ended up getting the issue fixed was I had to threaten them that I'm leaving them.

My brother told me about AHS and I've had them for a year and a half now. Having them is convenient. I just have one call for pretty much everything that can go wrong in my house. Their technicians normally reach out to me that day or the next day and schedule something. Recently, they fixed my refrigerator. The water dispenser wasn't working and they had to replace a part at the back of the refrigerator.

We move into the house six months without hot water bath. I didn't notice it because there was no need for warm water during the season. So, winter was coming in, and I said, “Look, we need warm water to be able to take our shower.” I turned it on and off. Warm water was not coming from the place. I went down to see. I didn't know anything about it, so I had to call American Home Shield so that somebody can come look at it. The tech looked at it, and we tested it together. He said there was an attached mechanism to the body of the water heater, and he said that our device was bad. He took it up from there and he said, “We're gonna place an order and then when the item arrive, we’ll come back to fix it.” He did that and now everything is working well.

American Home Shield has gotten extremely expensive. They're charging too much a month. Besides that, the contractors have been great, so far. My recent claim for my stove was nice too.

I've had American Home Shield for a couple of years and I've been happy with it. I like the ease of use of the service, and things get done on time. One time, I noticed that my kitchen floor was getting damaged. My tiles started to pop. When I went down in my basement, there was water dripping down into the basement and I could tell it was coming from the spot that would have been underneath the dishwasher. The dishwasher hadn't been running for a while because I don't use it, but there was a leaky something back there. I went on to the American Home Shield website and followed the normal clicking on stuff process, which was very easy, then I got a phone call and an email from them. The contractor they assigned was excellent and the service was very prompt. He came on time and told me what was going on. It was a good overall experience.

The first time Ferguson & Sons came out, they fixed everything as they said. I called them right back because then I had another problem with the downstairs toilet. That was fixed. But when I left town last week and came back on Sunday night, the toilet was having the same problem, so they're being recalled and coming back out tomorrow.

When the dishwasher was not working properly, American Home Shield sent a company by the name of SeaBreez. Yesterday, I called American Home Shield to see if they could assign a different company because even though the technician from SeaBreez had come three times to the house, the dishwasher is still not working at all. American Home Shield told me that according to the protocol, they're gonna have to send SeaBreez a fourth and final time. I'm waiting for that phone call to arrive so that the technician could come to the house for the fourth time. According to American Home Shield, if this fourth time doesn't work, then they'll decide whether it is necessary to replace it with a new dishwasher. This has been going on for a couple of weeks already and it's a very long, painful process.

I was with 2-10, then I switched to American Home Shield. I used AHS when my washing machine wasn't spinning. I got on their website to submit a service request, and it was easy. The contractor that was sent out fixed my unit so that I can use it temporarily, then he ordered the part to fix it permanently. He replaced the belt, and now, everything is fine.

Everyone that came out from American Home Shield was always nice and courteous. The last time someone was here was about my microwave and they fixed it. Everything is fine.

My AC stopped working from one day to the other. The contractor came and fixed unit and his balance of what American Home Shield wouldn't cover was $1,500. They said that I had to pay that. The contractor had to get another unit, and it wasn't even an upgrade. They gave me a refurbished item. The contractor was very nice and thorough, but then I couldn't get ahold of him after. I'm disabled and I don't know how to get to the machine to find out what kind of filter it uses and needs to have changed. I also had to pay an additional 650 because the second thing that happened was mice bit through and blew a transformer. The second man who came fixed it right away. He had to replace a transformer and some wires, and right now, my AC is working.

I couldn't get the icemaker out of its position to dump the ice. I called Home Shield and told them what I needed, and they contacted GM. GM called me and told me when they would come out. The tech did the job, and then he left. He was expedient and he even knew what he was doing. He had to replace the icemaker. Everything’s fine to date. Overall, Home Shield was very thorough, professional, and they got the job done.

I have American Home Shield's app, so I do my claims online. The app service is very simple and basic. A kid could use it. Recently, they sent an appliance repair company and they fixed my washer and dryer. American Home Shield is a great thing to have. They're very helpful. They're very good with their prices, and they get out fast.

So far, my experience with American Home Shield has been really good. Anything I've called in about, they've always referred me right away to who the professional is that's gonna take care of whatever I have going on. I usually speak to a person when I submit claims over the phone, and they're always professional, friendly, and courteous. They get me directed in the right path each time. I have my copay and they take that, then the rest is always taken care of. I've never had any issues with them. When they assigned Kinston Refrigeration to service my appliance, they got here to my house within two days, did exactly what they were supposed to, and I've had no issues since. Overall, American Home Shield is a good company. They're responsive and I would refer people.

My recent claim went great. American Home Shield assigned a contractor. I did an online survey and they responded quickly. They got out the next day and fixed my problem. So it was awesome. The contractors have all been very good. J & K Plumbing and Expert Pools was the recent contractor that came out. They've been to our house numerous times over the years, and they've always been very good.