American Home Shield Reviews

If someone were to ask me about signing up with American Home Shield, I'd recommend it. The website used for submitting claims is quite intuitive. The customer service, based on my past experiences, I would rate as a 3 since I remember some frustrating calls. In terms of pricing, I don't recall the exact amount I pay, but it seems reasonable enough for the coverage offered. Overall, I would rate my satisfaction with them as a 4 out of 5.

To be clear, $1500 will NOT cover the cost of a furnace and my policy states they will cover costs up to $15,000. I asked for clarification on what they meant by a contract limit, but they will not answer the question. I have also requested details on the "modifications are needed to bring the system up to code," but they will not provide me with those details.

Their responses are vague and non-specific. I had a heating company come out and quote me a new unit and $1500 doesn't come close to paying for it. I also asked the heating company to tell me if there were any code-related updates needed and they said yes, but it is small things that will cost less than $200. My AHS contract allows $250 for code compliance coverage. All-in-all this has been a horrible experience. I do not feel like a valued customer of AHS and I do not feel like I am getting the value out of them that I have paid them. I would not recommend them to any other homeowners.

Original Review: I filed a claim with American Home Shield to replace my furnace, as there was a crack in the heat exchanger causing carbon monoxide release due to age and wear and tear. Unfortunately, they've been difficult to work with, refusing to cover it, despite it being a covered issue. There's no clear way to discuss or contest their decision.

When it came to working with the contractor, the experience was positive and problem-free. In the past, I've had smaller repairs done through American Home Shield, like a garbage disposal replacement, which went smoothly.

However, I’m starting to question the value of the warranty, as the main reason for purchasing it was to have coverage for significant repairs, and I'm finding it challenging to get them to fulfill this. Overall, I would only rate my experience as a 2 out of 5.

However, American Home Shield's customer service leaves much to be desired. Long wait times on calls and under-informed representatives can be frustrating. As far as calling and talking to them, it's almost impossible or sometimes you get someone that you can't understand and they don't understand what you're trying to explain to them. It's particularly troubling when trying to replace items; poor communication and unexpected out-of-pocket expenses have been an issue. I've had to replace an AC unit before and I ended up having to come out of my pocket on top of my annual fee to get that replaced. Despite the service fee increase from $75 to $100, I continue with American Home Shield because of the quality of the subcontractors. The coverage and service from American Home Shield overall earn a mediocre rating from me, but their contractors deserve high praise.

Submitting a claim was quite painful, and the experience with their contractors was mixed. One contractor who serviced our dishwasher about a year ago was very knowledgeable and experienced—the kind of person we'd hire ourselves. However, the others seemed inexperienced and didn't know what they were talking about..

Overall, my experience with American Home Shield was frustrating.

I've been protected with American Home Shield since December 30, 2020, after my realtor recommended it when I bought my house. I appreciate how quickly they send out service personnel—usually within a day or two—and I've had two appliances replaced through their service.

While they efficiently get appliances repaired, there can sometimes be a delay due to part availability. However, they manage to keep everything running smoothly once they have the necessary parts.

Despite these issues, I've had American Home Shield for about three years after being referred by a friend. I appreciate that they have consistently sent someone out for each service request, unlike other service warranties I've used. However, the communication can be challenging, often involving language barriers that require repeated explanations.

Overall, my experience with American Home Shield has been mixed. They do respond to service requests, but issues can arise with contractors and communication. If asked, I'd tell a friend they eventually come through, just be clear about what is covered in your contract to avoid unexpected charges. Despite some ups and downs, I find them to be better than other service providers I've dealt with in the past.

I've had four contracts with American Home Shield across four different houses, including some rentals and an Airbnb. Even though new home purchases often come with warranties from other companies provided by a realtor, I've consistently been impressed only with American Home Shield. Their service stands out to me, and that's why I stick with them for my properties.

Although the repair required an assessment and waiting for parts to be ordered, once the parts arrived, the techs returned promptly and completed the fixes. Everything is now working perfectly.

This was the second time I had Big Country Appliance come out through American Home Shield, and I have been consistently satisfied with their service. I've been with American Home Shield for about five to six years now, and I have no complaints. They've done very well with me.

I've been with American Home Shield for almost four years and find them to be reliable and responsive. They adequately address service requests, though I prefer speaking to someone over the phone rather than using the app, which can be less personal.

The contractors sent by American Home Shield were excellent. They explained everything clearly, and their quick response time impressed me. I'm really glad that I kept the warranty intact after purchasing my townhouse. Renewing my warranty with American Home Shield has been a true lifesaver. I'd definitely recommend them to others, especially those in the process of buying homes.

I appreciate that American Home Shield sends knowledgeable and professional contractors. In my case, the contractor was from National Platinum Services, and he did an excellent job at diagnosing the issues and advising on the necessary steps. Although some repairs for the dishwasher weren't covered, they decided to replace my fridge, saving me approximately $1,500.

The process of submitting a claim through their website was user-friendly. However, I think that the service call fee of $100 is somewhat high, especially since there's already an annual fee.

Overall, I would recommend American Home Shield to others. It's a reasonably good plan that has already saved me a significant amount of money.

I've been with American Home Shield for almost a year and initially contacted them by phone when I realized something wasn't working. They sent a second technician who offered a different opinion, but the company still refused to fix the issue.

When something breaks, they provide numerous excuses not to resolve the problem. I've rated my experience with them very low.

If a friend were to ask about my experience, I would say it's well worth it. I've been with them for many years. In terms of rating, I would give them a 5-star for overall satisfaction and customer service quality. I find the cost quite reasonable and would rate it a high 4 or 5.

There was one time when setting up a request online, I almost ended up on a suspicious website, but that was resolved quickly. I mostly use my phone for requests now and haven't had any issues since.

While I'm not satisfied with the service from All Hours Emergency Plumbing, I must commend American Home Shield for their exceptional customer service, which I rate 5 stars. However, when considering the cost of the service, I would rate it a 2.

Their website is user-friendly, allowing me to submit claims online with ease. After submitting a claim, I typically receive an email almost immediately, naming the assigned contractor and mentioning they will call within 24 hours.

I appreciate the professional service from the contractors, and the knowledge level is excellent. In terms of customer service, I would rate them highly. One of the aspects I like most is their fast service and reasonable monthly cost. I’ve even recommended them to my daughter, who now uses their service too.

The interactions with the service people were excellent. We received regular updates via emails, phone calls, and text messages regarding the status of parts that need to be ordered and the timing of their visits. They kept us informed when they were on the way, ensuring we were always in the loop.

Everything was fixed without any issues. Overall, I would highly recommend their services based on our experience.

I've been with American Home Shield for a few years now, and a couple of my friends have joined because of my positive experiences. Their customer service is excellent, deserving of a high rating, and overall, I would rate my experience with them 4 out of 5 stars. The one area that could be improved is the vetting of their vendors, as that could make the service even better.

I'm really disappointed because it took over six months to get my oven replaced and I was trying to bake. It took more than eight visits for them. During this time, I lost more food and money on groceries than I should have due to the failing oven. This experience was incredibly frustrating, and I felt like I wasn't being listened to by American Home Shield. I'm a real estate agent and I sell their warranties. I was a believer in it until I had to deal with it myself. I would currently advise friends and family not to use them.

On a scale of 1 to 5, I rated American Home Shield a 3, as the resolution, albeit lengthy, was achieved. I also appreciate the promptness with which a service person would initially be dispatched, considering they had previously repaired my stove in August. For the cost, American Home Shield offers decent value, although I hope that future experiences won't mirror this one.

When I requested a second service, the technician checked a few things and discovered a loose wire on one side, which might have been entirely disconnected. He fixed it, and since then, the garage door has been functioning well, even during the cold winter months.

I've had American Home Shield for about a year, and I appreciate the process. The online booking system minimizes human intervention. If I have any issues, I book online, then immediately, I get emails and I am assigned the service person immediately. Both times I did a service request, I was told that somebody would contact me within 24 hours. When there was a delay in contacting me within 24 hours, a quick phone call resolved it, and I secured an appointment promptly. Overall, my recent experience with AHS has been good, contrary to a past experience, where it wasn't as smooth.

However, I was unpleasantly surprised by an increase in the agreement price after a year, and I don't recall receiving any prior notification about this change. It would have been helpful to have advance notice or potentially some alternatives to consider before continuing the service.

I usually submit claims online, which I would rate as moderately easy to navigate. Overall, I would give American Home Shield a four-star rating.

The refrigerator is now operating excellently. I've had American Home Shield for about 3 to 4 years, mainly because of the number of appliances we own. It can be more economical to repair appliances than replace them. My overall experience with American Home Shield has been very satisfying. I particularly appreciate the ease of access to services and don't see much that requires improvement.

Regarding ratings, I’d give American Home Shield a top score across different areas such as customer service and pricing. It's been a worthwhile investment, and I'd recommend it to friends and family without hesitation.

I highly recommend American Home Shield to friends and family. It's been worth the money spent, as the service provided has been impeccable. The convenience of knowing that the service I pay for is handled professionally and promptly is what I like most. Honestly, I don't see any need for improvement based on my experiences.

Overall, I rate their customer service, price, coverage, and website as excellent.

Previously, I had an ac problem that took about four days to resolve because they were waiting for a part. This was inconvenient, especially in the Arizona summer. However, my recent plumbing issue was addressed the next day, indicating some improvement in their response time.

One concern is their price increase notifications; I did receive one this year, but it feels like the service's value doesn't quite match the price. I rated them 2 stars for value and 3 stars overall, considering the delayed ac repair and price increase. For the online experience and the coverage they provide, I gave them a 3. I'm hearing a lot of stories from other people. They don't cover a lot of things.

I had a bad experience with the first plumber. The person didn't speak English and communicated by sticking his phone in my face, as if he was telling me to read. I asked for someone who understands English, and though the next plumber understood, he couldn't fix the issue. Finally, the third plumber identified and corrected the problem. Despite these contractor issues, I would still rate American Home Shield a 5 as they connect me with the right people, given it's not their fault on the company's part. Customer support is okay—they handle my deductible and quickly connect me with a technician.

What I like about American Home Shield is the extra protection it provides, especially as a first-time homeowner. I've had my property almost four years, and to this day, I don't have a handyman. They connect me with companies that do the work and guarantee the work done. I would recommend American Home Shield to family and neighbors as a good added piece of insurance to have, especially if they're a homeowner.

I've been with American Home Shield a long time and any time something goes wrong with my pool, Expertpools does it. They always do a good job. At one point, they looked at the manifold and fixed something inside and changed some grids. I like it when American Home Shield saves me money. Sometimes, they follow through and sometimes they don't, but I've figured out who to call.

Since the repair, I haven't faced any further issues with my plumbing. Although overall I had a positive experience, my main critique is that American Home Shield could improve the clarity of their warranty coverage. In terms of customer service, I've consistently found it excellent, and their online services are quite user-friendly. Pricing, on the other hand, might have room for improvement. Overall, I am quite satisfied but would appreciate clearer warranty terms.

The technician was polite. It was reassuring to know that I had the support of American Home Shield. While I did have to pay a fee, it was certainly more economical than handling the repair independently.

Overall, I'm extremely pleased with American Home Shield. I would rate their service a 5 out of 5, as well as their customer service and coverage. It's great to have that peace of mind knowing you’re financially protected. I would recommend them to others.

Submitting a claim was easy and the instructions were straightforward, but it was annoying to have to pay again for something so minor. On the positive side, the contractors sent out by American Home Shield have always been great. I've never had any issues with them. However, I do wish there was a way to speak directly with a representative, especially for straightforward issues like mine. It would have been nice if I could have resolved this without an additional charge.

The supervisor was accommodating and understanding, and in the end, they had to replace a large part of my furnace since it was still under warranty. The repair was successful, and my furnace has been working perfectly since then. If someone were to ask about my experience, I would tell them the whole scenario but advise them to understand what's covered and what isn't before having someone come out.

I like that I pay $30 a month and I don't have an issue with paying because I got a deal. Everything is covered, which I can hopefully keep, because with everything being expensive, it is nice to have something affordable to pay, and I pay the $125, and AHS would send someone out. That is good and cheaper than having to pay hundreds of dollars to get something fixed in my home. As long as it's affordable, I will stay. You should do it. It's good to have home insurance. The contractor agencies were very prompt with sending me emails and phone calls to make sure that things got scheduled around my schedule, calling me when they were on their way.

I went through a similar ordeal with our air conditioning unit. The technician came out three times and failed to fix the issue, so we eventually had to call another company to resolve it. Despite paying $100 each time, the problem was never properly addressed. One contractor, Complete Air of Ormond Beach, was particularly rude and incompetent. However, the technician for the dryer was professional and attempted to correct the issues they had caused. The cost of the service is too high, considering the quality of the contractors they use. I'm exploring other companies as I'm quite dissatisfied.

Before the contractor came out, I was given the company's name and phone number. I contacted them directly to arrange a visit. During the service, All Points Plumbing needed a few days to get permission for the replacement and repairs, but they eventually replaced the inside of the toilet and the fixture. Everything is functioning fine now.

While I would rate American Home Shield a 3 out of 5 overall, this isn't without some reservations. I currently have another claim for an electrician, but I haven't heard back since last week. They promised to come between 10 and 12 today, but communication has been lacking.

If you're considering getting a plan like this, I suggest opting for it if the home seller covers the cost. Regarding American Home Shield, the customer service, pricing, and the online tool all receive a 3 out of 5 from me.

If you're looking for a service provider that is reliable and does the job right, I would highly recommend American Home Shield. I've even discussed my positive experience with my family.

On the other hand, they've done other work for me without issues in the past. If someone asked me about my experience with American Home Shield, I would rate them as subpar and suggest they work with better companies. Regarding customer service and service quality, I would give them a 3 out of 5. For the pricing, I'd rate them a 2 out of 5.

Hold on...They verified it was me calling, and now they never said I needed a form to fill out, another delay tactic; I played along and stated, please email it now while on the phone. I waited, and they said it was sent out. Guess what? No email. Another fact for you all experiencing this out-of-country domain highway robbery is simply canceling the payments through your banking or credit card company. They are snake oil salesman. The installers they send are constantly complaining about the poor management of dispatching, etc.

Do not accept that they have canceled your contract as they are told to delay and impede the process so you can give up. This is your hard-earned money, and you need to put a stop to their theft and hiking rates at will. In one month with no notice, my rate went from $58 to $78 per month, a 26% hike with no notice. There is more, but as you can see from the countless poor reviews, this company needs to be brought into the spotlight for its bad business practices and let justice by the people have the final say. Please read these poor reviews all over the internet before signing a contract. Buyer BEWARE.

AHS said they would do cash in lieu, but are now denying it as the scam "technician" did not send in the report. I believe he waited two months to send in the report out of spite for me hiring my own guys. I needed water! It has been two months and countless phone calls later and AHS are still fighting it. Now the scam technician sends in a report and only mentions the water tank (which is not covered) and does not mention the well pump (which is covered) out of spite for not working with him. Now we have to keep chasing to get the full report, but of course AHS puts that onus on me instead of doing their job.

AHS will make you call into a foreign call center for each communication, which takes 15+ minutes to get through to a human and then the person has no idea of what's going on each time and then does nothing to follow up, so they try to waste as much of your time as possible to hope you give up. Avoid this company and Proservice Hvac & Plumbing at all costs! They are criminals.

THAT is fraud, deceptive practices and they have already have many many complaints that have been filed through various agencies and legal systems. Do NOT give them any money without due diligence. There are so many complaints and videos of people being left for MONTHS with no appliances or repairs and replacements were cheap quality and not equal models. I am still fighting with them and don't want anyone going through what me and so many others are going through. It feels like a scam and you will never get to speak to anyone to help.

Despite not being home during their visit, a friend confirmed that the contractors did a good job. They took care of everything. The unit is working. I've been with American Home Shield for about 5-6 years to protect my aging home appliances. I would confidently rate their service a 5 out of 5, as they've consistently resolved my issues promptly. I appreciate the peace of mind their coverage offers, and although their pricing is creeping up, I'd still rate it a 4 out of 5. Overall, their service has been dependable, and I'd recommend American Home Shield.

However, when it comes to my overall satisfaction with American Home Shield, I'm quite displeased. Although this particular service call was fine, my broader experiences with them have been problematic. I might even consider canceling my policies due to ongoing issues and what I feel has been a bait-and-switch with pricing. For those reasons, I wouldn't recommend them overall at this time.

In the meantime I made one phone call to a local plumber and they came out the same day and replaced the broken water heater. AHS refused to approve the contractor forcing me to pay out of pocket. Customer Service refused to let me speak with a manager and advised they sent an email request and they would get back to me in two business days. Just horrible service experience. I honestly would not recommend this company to anyone.

This was actually the second company to address the issue. Initially, sears was assigned, but the technician was unable to fix the problem because he couldn't read the entire serial number. This seemed quite inefficient and frustrating, as it wasted my time and the claim had to be resubmitted to American Home Shield. However, the technician from Texas Gulf Coast Service Center was well-prepared and informed. He and I already knew what was wrong before he came, but he still identified that the igniter had gone out and resolved the issue effectively.

Since the repair, the oven has been functioning well. Despite the initial hiccup with sears, I’d rate this overall experience with American Home Shield as very satisfactory, giving it a 5. I've been with American Home Shield for over five years, largely because I wanted warranty coverage after my original warranties expired. While I find their online service booking convenient, I think their phone service could be improved to make it easier to speak with a representative directly, avoiding numerous recordings.

In terms of categories like customer service, coverage, and the website, I would rate them as 4. Overall, I've had a positive experience with American Home Shield, despite some areas needing improvement.

When repairs are completed, things generally return to normal, but the overall experience could be improved. Although I am grateful for the repair, the service as a whole could be more consistent.

American Home Shield replaced the washer for us, which was great. The drum probably would have cost as much as the thing. This was the second repair. In the last year and a half, that plastic gear went out not long after we had bought the house. American Home Shield sent out a fellow who had everything he needed. He was able to replace that gear that had broken. But again, he didn't fully diagnose the problem. We always noticed that that drum wasn't quite round. Every time we go into a spin cycle, the drum will wobble quite severely regardless of what you have in it.

Apparently, they decided it was time to replace the machine but we waited two weeks for these folks to connect with us. We're senior citizens and we couldn't continue going without a washer. We went ahead and purchased the washer on our own and got home to find an email saying that American Home Shield was paying for it. We opted for another Maytag, purchased during a Black Friday sale, using a military discount, which allowed us to break even financially.

Overall, I am quite satisfied with American Home Shield. I would rate them around 4 to 4.5 out of 5 for their service. They've always treated me well, despite being occasionally slow because of service providers. What I appreciate most is their ease of use and reliability, reflecting my long-term relationship with them. They're slightly more expensive than some competitors, but I've stayed with them for years because I trust their service.

When the contractors arrived, they were professional and thoroughly addressed the problem. The issue was a faulty thermostat which had caused our air conditioner to kick in erroneously, leading to further complications. Thankfully, they identified the potential for a more severe problem and fixed it, ensuring our heating was restored.

I have been with American Home Shield since October, having switched from a previous service included with our home purchase. We chose them based on positive reviews from others, and I must say, we are very satisfied. The communication and ease of filing claims are standout features for me.

Overall, I rate their service highly. The customer service, coverage, and their online tools all deserve top marks, although I find the price slightly on the higher side. Nonetheless, I am very pleased with the peace of mind and quality service they provide.

I tried calling them for follow-up but got no response. When I contacted American Home Shield, they said they were reviewing the estimate. The next day, I was told that the report mentioned toxic materials in the house, and they couldn't enter even though the tenants said they did. This misleading information was frustrating. American Home Shield took about a week to resolve this issue, and communication was poor throughout.

Eventually, after much insistence and contacting supervisors, they assigned another vendor. This new vendor contacted me within an hour and resolved the issue promptly. During this time, there were two issues that needed to be looked at. American Home Shield said the vendor was not listed as servicing. I reached out to the vendor and they told me they do the service all the time. They had to call American Home Shield, finally got them signed, and they took care of both issues at the same time. Every time I have to call American Home Shield, I feel this same way. I also had to struggle to get a refund for the services from CJA Mechanical, where they initially refused stating no refund after the contractor shows up, regardless of their lack of service or diagnosis.

Overall, the entire process took over two and a half weeks, during which my tenant had no hot water, leading to requests for rent reductions and a lot of wasted hours on my part trying to resolve the issue.

After I reached out to American Home Shield, they sent Susina Electric & Appliance Service again, who promptly fixed my stove by ordering the necessary parts.

Submitting a claim with American Home Shield online through my phone was easy. The service contractors would inform me ahead of time about their visit through a courtesy call. The technicians from Susina Electric & Appliance Service were professional, efficient, and completed the repairs satisfactorily.

However, I faced a frustrating experience a while back with my hot water heater. The contractor wanted to charge an exorbitant amount for unnecessary work. It was resolved when American Home Shield allowed me to receive the funds for the hot water heater, and my son, who is a licensed plumber, installed it for me. Despite the issue with the hot water heater and the trouble with Sears, overall, the service has been reliable. I've recommended American Home Shield to my children who've bought homes, as they have generally been responsive and efficient in handling claims.

Despite some challenges, particularly with certain contractors like Sears who seemed to prioritize their customers, my satisfaction with Susanna Electric and Appliance Services has been high. For these reasons, I would rate American Home Shield a 3 out of 5.

I was charged $250 without any work being completed, which was frustrating. I didn't even want to be compensated with the plumber, who said what he said without any tools, we just wanted them to fix the leak behind the washing machine. It wasn't until I spoke with a diligent supervisor named Terese that the situation improved. Terese was thorough; she reviewed notes, found discrepancies, and ensured I got some of my money back and the necessary repairs were done. While she was superb, most of the other customer service interactions were disappointing, characterized by broken promises and sometimes rude communication. After she fixed everything, AHS had the nerve to still bill me $125 saying I still owed that. I immediately called and told them I had enough and five minutes later, they apologized and told me to disregard the email.

In terms of their policy, I feel the coverage was lacking and uninformative. Although the price I pay is reasonable, the service should be more consistent across the board. Online, I've only had limited interactions with their tools, but they appeared to function without issues. Overall, while my final issues were resolved, it was a lengthy and exhausting process. I gave American Home Shield a three-star rating because, despite the turmoil, they eventually addressed my concerns. But, the entire ordeal definitely needs improvement, especially in terms of initial customer service interactions and communication.

The service provided by CKC Plumbing was excellent. They identified the issue, which was a broken part, and replaced it. Now, everything is functioning properly. I've been with American Home Shield for about three years, primarily for home warranty purposes. They offer prompt service, which is a significant benefit.

While I appreciate their service, one area for improvement would be their tendency to find reasons to deny claims for minor issues, even when they seem to be covered under the warranty. Despite this, I would still recommend American Home Shield as a good warranty company that takes care of its customers.

Overall, I would rate American Home Shield's customer service as excellent. However, in terms of coverage and pricing, I would give them an average rating. The online tool also works well, making the process easy to navigate.

I had a particularly bad experience with my kitchen range. I placed a service request with all the brand details provided, but the first company they sent didn't even bother to thoroughly inspect it and claimed it was an engine issue not within their scope. The second company also didn't open anything and wrongly diagnosed the problem as a ductwork issue without testing anything. Despite the policy stating ductwork is covered, they said ductwork for kitchen ranges is not, which cost me $125 for a service request and wasted my time.

Efforts to escalate this were futile as American Home Shield didn't investigate further or attempt proper diagnostics. They wanted to send someone else and quote an unnecessary ductwork repair, which I would have to finance without it being confirmed as the problem. I've decided not to go through with unnecessary ceiling renovations based on such poor diagnostics.

American Home Shield's customer service has been disappointing. I've called for electrical repairs which were initially noted as covered, only to be told they aren't upon proceeding. The only somewhat successful service requests were for my AC and a fridge that's still not entirely fixed, requiring multiple visits and part replacements.

Overall, my experience has been very dissatisfying. I wouldn’t recommend them, and plan to cancel the service once I move from my current home. For what I've been paying monthly, the inconsistency and unreliability have not been worth it.

The contractors I've worked with have been excellent—experienced, responsible, and responsive. They maintain the appointments as scheduled, provide a suitable time window, and complete the job efficiently without needing any follow-ups. I have been thoroughly satisfied with American Home Shield and plan to continue using their services.

My experience with All City Appliance and HVAC Service was mixed. Initially, they attempted to repair our dishwasher, but the issue persisted. After following up, American Home Shield initially denied coverage, blaming it on non-normal wear and tear. However, after requesting a second opinion, the repair was successfully completed.

While American Home Shield has provided good service in the past, especially when the process is smooth, there have been instances of frustration due to communication barriers and complicated repairs. An example of this is a pending repair for a garage door opener. American Home Shield sent somebody out. He's not even from New Jersey where I am in, he's from Florida. He's just traveling through the area and picking up work in New Jersey through American Home Shield. He tried to sell me all this extra stuff for several hundred dollars.

Outside of American Home Shield, I called a couple other garage door opener companies, and they both told me that he was trying to rip me off. I called American Home Shield back and spent hours back and forth trying to get it sorted. I had to go through a supervisor, and finally, they said I could get an outside person to do the work. The fee to American Home Shield every time you make a call to have somebody coming out is $135. But they're only gonna give me $100 towards my repair, so I'm paying more than I'm getting back, even though it's a covered service.

Overall, I would rate American Home Shield somewhere in the middle. There are both good and challenging experiences, and while I'm mostly satisfied, there's definitely room for improvement, particularly in communication.

I've been using American Home Shield for several years to protect my home against various issues, primarily because it saves me money. The customer service is excellent; they called back within an hour to set up the repair, leaving me with zero questions or problems. I often recommend American Home Shield to friends and family, and I know many others who also use their services.

Overall, I am very pleased with the coverage, customer service, and price—all of which I'd rate as excellent.

Our experience with American Home Shield support has been frustrating. It felt like they were reading from a script, without truly listening, leading to ineffective solutions. The language barrier was there. They didn't understand what I was saying and I barely understood what they were saying. I threatened to cancel and called my attorney, which I did. They're prepared to do whatever they need to do on our behalf to make sure we get a new refrigerator. We're switching companies if we find a better option, as we've been disappointed as long-standing customers. I would discourage friends and family from using American Home Shield due to our negative experiences, especially since we've had previous issues with different appliances as well at our previous address.

This was my first experience with American Home Shield, and I've found it very beneficial, especially as a relatively new homeowner. It's reassuring to have such a convenience, particularly when you're unfamiliar with a neighborhood or don't have trusted service contacts. The peace of mind they provide is invaluable.

I've already recommended American Home Shield to friends, as their prompt and reliable service has left a lasting impression on me. While I'm not a fan of using online tools, due to my minimal experience with computers, my overall experience with their customer service and the company's dedication to resolving issues has been superb.

The plumber was here for less than five minutes, and based on a conversation I had with a former plumber, it seems he might have just used an Allen wrench to fix the issue under the garbage disposal. The electrician was friendly but charged me extra—$125 for tracing the wire, which I believed should have been covered under the warranty. Overall, I ended up paying an additional $225, and there were still unresolved issues, such as a non-working socket in my master bedroom. He said it was gonna be an additional $75 just to run power from one of the other sockets in the room to that socket to get that one working.

Although everyone I interacted with was nice, I felt like I wasted a lot of money. I also encountered issues with the ceiling fan in my grandson's room, which the electrician did not address. Furthermore, outside ceiling fans weren't covered by the warranty. Overall, I'd rate this experience a 3 out of 5, highlighting the friendly service but also the inefficiencies and extra costs I incurred.

In the past, my experience with the technicians provided by American Home Shield has been okay overall. However, I've encountered repeated issues with breakers. Different technicians have used varied approaches and provided conflicting information regarding codes. This inconsistency makes it hard to understand whether my home complies with current standards, which is concerning, especially regarding safety.

I would prefer a more consistent company philosophy to follow over time, especially for issues like breaker problems. Despite this, other repairs, like those related to the AC or heating, have been successful without a need for follow-up.

Overall, I am generally satisfied with the service from American Home Shield. Though the cost is a bit high, the customer service is excellent, the website experience is decent, and the overall coverage is good.

If someone were to ask me about American Home Shield, I would definitely recommend their services. I've known other companies that operate differently, often providing checks if something can't be fixed, but I prefer American Home Shield's approach. They either fix the problem or replace the item, which is more convenient and cost-effective for me.

Their customer service is commendable as well. For example, there was a time when I needed immediate assistance, and they managed to schedule a visit for the next day after I explained my urgency. They kept me informed about who would be coming and when, which I appreciated.

Regarding their pricing, it's comparable to other companies. While some might be slightly cheaper, I find the value and service I receive to be quite satisfactory. I haven't used their online service to submit requests, but my interactions with them over the phone have been quite positive.

In conclusion, I rate my experience with American Home Shield very highly and would give them five stars based on the quality of their service, prompt response, and overall customer service.

Furthermore, during this process, the plumber informed me that American Home Shield does not cover extended water lines from outside my house, unlike some other companies. Given my older property's needs, this service limitation became another point of contention. I felt misled by what I initially believed was covered and thus decided it was not worth the continued cost, especially when compared to appliances and AC repairs that might be more manageable or cheaper to handle independently.

I've been with American Home Shield for about a year, and while their customer service was generally good, involving multiple calls and some hassle to cancel, I didn't feel they were delivering on what was promised in terms of coverage. I appreciate the prompt contact and service from their customer service team, but the limitations in coverage led me to rethink my engagement with them.

Despite this, I still have a policy with them that hasn't had a price increase. Their customer service and quality are excellent, deserving a 5-star rating from me. However, I rate their online service 4.5 stars due to minor issues with policy renewal updates.

I've been with American Home Shield for more than three years. I appreciate the security it provides, like if a refrigerator breaks down, I can file a claim without worrying about covering the full cost myself. However, in situations like this plumbing issue, I'm stressed about whether it will be covered, especially with costs potentially reaching $4000 to $7,000. I've seen limits in my contract of $1,000 and $250, so I'm concerned it might not be sufficient. It's a bit stressful right before Christmas. I wish the contract was more lucrative in that respect. Overall, I'd rate my experience with American Home Shield a 3 out of 5.

When I had a plumbing issue, specifically a leaking faucet, they were prompt and effective in addressing the problem. At first, it was a small leak that escalated. I noticed an increase in my water bill. Upon calling them, they were quick to send someone over who eventually replaced the faucets in the tub. They even took the time to check an outside faucet that wasn't working properly and discovered it had been disconnected years ago, possibly during an air conditioner repair.

The workers who came to my home were professional and quick to resolve the issues. The first worker wasn't able to fix the leak completely, but he reported it, and another worker came just a few hours later to finish the job. They were efficient and managed to complete the repair on the same day.

American Home Shield has provided value for the service. In the past, they have also replaced my hot water heater and refrigerator, showing their commitment to resolving issues thoroughly. Consequently, I feel I have gotten my money's worth and am happy to recommend them.

Despite these hurdles, once the suitable technicians were selected, the service and coverage provided by American Home Shield were satisfactory. The coverage itself is comprehensive, although I am concerned about rising costs. The process of submitting claims online is straightforward and user-friendly.

Overall, my experience has been mixed. While the coverage and ultimate service quality were commendable, the initial difficulty in vendor selection detracted from the overall experience. The company's rigidity in sticking with preferred vendors needs addressing to improve customer satisfaction.

This was my first experience with such a situation and it's good to know they respond well. I've used American Home Shield a few times before, but nothing like this happened previously. Based on this experience, I would recommend American Home Shield and rate them highly. I gave them a 4 for their service, a 5 for the online experience, and a 4 for the pricing, which I find a bit on the higher side. The coverage was satisfactory for my needs. Overall, despite the initial hiccup, I am happy with the service.

Previously, I had plumbing problems when I first moved in, and American Home Shield took care of everything completely. While I did experience some inconvenience with the appliance installation, my experience with their customer service has generally been good. I'd rate my overall experience as a 4 out of 5.

Despite this effective service, I would rate American Home Shield a 3 due to the cost of the yearly contract and a $100 service fee, which feels hard to justify when I only use it once or twice a year. In terms of customer service, my experiences have not been very positive—they weren't very accommodating or friendly. I would also rate their price and coverage as a 2 and a 3 respectively, and the website as a 3 due to its usability issues. What I appreciate most is the decent response time, which is crucial for rural areas like mine where service options are limited.

I had a challenging situation when I filed a request for a lock change due to a nanny replacement. The claim was initially canceled without notification. Upon reapplying, it took a long time to get it assigned, and when a vendor finally arrived, he claimed it wasn’t covered, although I knew it was the same service I'd previously received. Despite explaining this to American Home Shield, they insisted on a "diagnosis," which seemed irrelevant for a lock change. This back and forth continued until they finally agreed to cancel the claim, refund my deductible, and suggested I start over. The prospect of being reassigned to the same non-responsive vendor led me to handle it on my own.

Overall, American Home Shield's network and customer service seem lacking, particularly for non-standard requests. The recent plumbing claim went well, likely because it was straightforward. However, my earlier lock change experience was draining and frustrating. I'd recommend American Home Shield only with caution due to the inconsistent support I've encountered. There should be more focus on understanding what they're dealing with. And I know these are call centers and scripts but there has to be at least one person on the team empowered to say that it might need to go a different path and we might need to try something different because this doesn't make sense.

When Superior Heating arrived, I found their service to be professional. They quickly identified the problem and managed to get the furnace running initially. They mentioned needing to order two parts to fully resolve the issue and came back the next day to install them. Since then, everything has been functioning well.

I've had American Home Shield coverage for nearly two years, starting from when I closed on my new home. I've had two service calls, and I appreciate the promptness and priority they place on addressing issues. I would definitely recommend them to anyone considering home warranty coverage.

Overall, I would rate my experience with American Home Shield as excellent.

However, our experience with the washer was much less smooth. The first time they came out on a Friday, the guy spent 10 seconds in front of the washer. He pushed two buttons on the front, some blinking lights came on, and he said I had a problem with the pump and the housing. They sent a pump and a housing that got here on Monday, but they couldn't get here for another two weeks.

The guy came out and put the pump and the housing. I turned the washer on, it spun, and he walked out the door. It started making a real loud noise and grinding. I ran out and caught him, and he came back in and restarted it. It restarted but did the same thing. He said it needed another part, and he'd have to have somebody sent out to do a diagnostic on it. Two weeks later, the original guy came back out, did a diagnostic and said the motor was bad. They were gonna have to replace the magneto and a motor. It took him another two weeks to get out here to do that. Once they got all that stuff done, it now works great. But we were down for almost seven weeks.

It was unacceptable because I got myself, my wife, and a son here in the house and we couldn't wash clothes. I had to go to a friend's house and sit at his house for four hours and do laundry so we could get through the week. I called Sears at least 20 times over the course of that month and asked if they could please get somebody out here. They said they didn't have any earlier dates then we were finally told not to call again. I called American Home Shield but they said we had to go with Sears. They also changed their appointments. One of them was supposed to be out here on a Monday but they called 15 minutes before the appointment and told us they could not come that day when I already took the day off.

While American Home Shield's warranty coverage is generally good, I've noticed a trend of them contributing less financially over time for repairs. The cost-sharing with our air conditioner's replacement left us paying a significant amount. We paid $3000 and they paid $2800.

Additionally, their online tools and website are difficult to navigate, which seems intentional to reduce customer contact. They don't wanna deal with you. They just want you to call then they'll figure out when somebody can come out. They don't wanna keep getting phone calls.

Overall, the initial response to major issues is prompt, but the follow-through, especially with complicated appliance repairs, leaves room for improvement.

I've been with American Home Shield for many years and have never experienced any issues with them. In a previous home, they replaced the air conditioning unit. The only inconvenience was waiting for the unit to arrive from New York. I would definitely recommend American Home Shield; they are a great company.

I consistently rate my experience with them as excellent across all aspects—customer service, service quality, and pricing. While I don't remember what they charge for a service call, I'm sure it's cheaper than having to pay for it ourselves.

Overall, I’ve had a positive experience with American Home Shield.

Since the repair, the refrigerator has been functioning well. Overall, aside from that extended and challenging experience, things have been fine with them. I would rate American Home Shield a 4 out of 5 overall. Their customer service was excellent. The warranty and coverage I have would also be a 4, while the price and their online tools each earn a 5 from me.

The real issue was with my existing refrigerator's multiple failures. Despite several service visits to fix the ice maker and main components, including ordering a new motherboard, it remained non-functional, leaving us without a refrigerator for over two months. We incurred losses from spoiling food each time it failed. When I requested a replacement due to their repeated attempts to repair it unsuccessfully, American Home Shield offered a mere $900 after deducting what was paid to repairmen, which was inadequate as the new one cost me $3,000.

I've had American Home Shield for about a year and a half to two years, paying $100 monthly and $125 per technician visit, yet they provided no real benefit. I found the service a financial burden rather than an advantage. While the technicians were competent and did their best, their hands were tied by company limitations. If I were to rate them, it would certainly be low, leaning towards being very dissatisfied. They involved me in a stressful, time-consuming, and financially straining process.

I wouldn't recommend this service to friends or family. My advice would be to push for a replacement immediately rather than endure costly and ineffective repairs. The only positive aspect was the technicians' earnest efforts amid these constraints, but overall, the customer service and pricing were disappointing.

However, my concern lies with the pricing structure. I pay around $80 a month, and each service call costs an additional $100. In some situations, it seems that I might save money by hiring someone directly, even though American Home Shield does provide multiple services within that cost. They did come out for issues with my stove and dryer, although the dryer took two to three attempts to fix, and I wasn't satisfied with the initial technician's work.

The customer service experience could be improved. I usually contact them by phone, but I had difficulty understanding the representative's accent despite her being very polite. This made communication challenging.

Overall, I'd rate my experience with American Home Shield as a 4 out of 5, mainly due to the recurring dryer issue and the challenges in communication. For pricing, I'd rate it a 3 out of 5 because the recurring monthly fees and per-service charge feel quite high.

The technician from Rivers Reliable Service was very professional. Though I don't remember the specifics of what they did, they were thorough in explaining the situation. So far, the system seems to be working well. I appreciate the detailed explanations from the American Home Shield service, even if I don't always recall every detail.

Overall, I've been recommending the service to family and friends because of the good experiences I've had. Every time I had someone come out, it was sterile and they helped me greatly. So I never had anything that made me question the service. It's reassuring to have AHS as it's clear to me that their service is worth it, especially for something as essential as a furnace during the cold months. It's great to have peace of mind knowing my home systems are well-cared for.

I appreciate the updates they provide, and I’m quite happy with their service—so much so that I’ve even recommended them to others. I absolutely give them a 5 out of 5-star rating for their customer service, warranty coverage, and the pricing of their services.

Overall, I'm very satisfied with American Home Shield and will definitely continue using their services.

In an attempt to expedite matters, I contacted Edison directly for proper guidance. I also reached out to Stan Vier Electric, a local company, for a second opinion. They found that a complete box replacement wasn't necessary—just a bus bar and breaker replacement—and no permit was required. This issue disrupted our lives significantly. My sister, who is 75, and I had to rely on generators, we lost some food, and we were cooking outside on a propane barbecue.

I have been with American Home Shield for eight years, initially choosing them because my husband, who could fix most things, worked out of town. However, my experience with them has been disappointing, largely because they use contractors from far locations and do not have reliable ones locally. My dissatisfaction extends beyond this incident; for example, my AC took a month to repair during the hottest time of the year due to delayed approvals and part issues from American Home Shield. Moreover, they raised their rates without notice by $50 a month, which has become unaffordable for me. Overall, I am very dissatisfied with their service and am considering canceling my coverage.

Ultimately, after much persistence, a second vendor, SIEVER, was sent out. Their technician was professional and noted the previous work done was incomplete and problematic. Their company escalated the issue to the local representative for AHS, which eventually led to action. The first company, MJS, was made to replace the unit at no cost and bring everything up to code. While the end result was satisfactory, the whole ordeal was miserable; it took from March to November to resolve. Dealing with American Home Shield's customer service was frustrating as it often felt like a dead-end. Calls were directed to foreign call centers where representatives gave generic responses without real solutions. If we had someone living upstairs, it would have been unbearable.

I would have just called someone else and paid for it. And in doing that, it would have voided my coverage with AHS. So, I don't know what can be done to fix that but they need to hire more local, US-based people that can help the homeowner because it was miserable. It's sad because that's gonna cost AHS members because a lot of people are gonna cancel. My husband even thought about canceling but we can't cancel until at least we get this resolved with the pile that the guy left on my patio. The process exposed systemic issues in communication and service delivery. I appreciated that the second vendor got the local AHS representative involved, which eventually prompted MJS to resolve the situation. It seemed as if MJS was initially trying to strong-arm us into using them for replacements at high prices, which was dishonest.

Reflecting on this experience, American Home Shield has quality coverage but lacks effective customer service and communication. The first guy ended up having to pay for it and they gave us the free unit. But the second guy is the one that got the local rep involved. But because Home Shield is using that foreign call center, there's nobody that can do anything if you have a problem like we had. If I could have just talked to AHS in the middle of all that, it would have gotten solved. This experience was disheartening, and improvements are necessary to ensure customer satisfaction and trust.

We've had American Home Shield for years and despite the delay in getting things fixed, it has saved us a lot of money. But lately, we’re not happy. They could improve on the timing of getting repairs done. It shouldn't take three weeks to replace the hot water tank. If I'd had the money, I could have gone to Home Depot, bought one and had it installed within 48 to 72 hours, whereas it took three weeks because of a lack of communication between American Home Shield, the plumbing company, and back again, and with us. I shouldn't have to continually be calling to follow up.

While we ended up incurring additional charges, which were unanticipated and not covered by the warranty, we had to involve a local electrician to resolve wiring issues. This unexpected expense totaled around $800, which is burdensome since we're on a fixed Social Security income. The price started at $50 and then, it went up to $75. Now it's $100. But I get it. AHS has done the garage door opener, we had a fan motor replaced and we've had service done on dryers and washers and the refrigerator. But this time, it was a large chunk of money for people on Social Security.

Historically, American Home Shield has been beneficial, but the service has become less reliable lately. Improvements in communication and quicker resolution times are necessary. The online tool remains efficient, allowing convenient claim submissions. However, this positive aspect does little to offset the recent service shortcomings.

Air Max INC, the contracted company, was professional and did a good job upon arrival. They were nice, and everything functioned well after their visit. We did have to request them to come back when the problem initially recurred, but they addressed the issue, and now it's working fine.

We've had American Home Shield for about a year and a half since we bought our house. It was recommended to us. What I like most about the service is how convenient and easy it is to use. I can't think of anything that needs improvement; we're quite satisfied.

Overall, I would rate American Home Shield highly. The service is efficient, and I would recommend it.

One thing I can say is that the American Home Shield representatives are professional, but it does seem like their customer service is outsourced to another country, which sometimes creates a slight communication barrier. I don't have problems with their technicians since they generally come out quickly once called, which is something I appreciate about the service.

However, communication needs improvement. For instance, the service fees have increased significantly from when I first started from $75 to $125, and the communication about contract renewal and cancellation policies was not clear to me. Additionally, I found it inconvenient when my furnace issue wasn't caught the first time, which required a second visit to resolve. Such repeat visits during freezing weather were quite inconvenient, although my family managed with space heaters.

Regarding the service, while I am grateful for the prompt dispatch of technicians when needed, the negotiation for price reduction felt unnecessarily prolonged. It took over two hours to get my rate adjusted closer to what it was when I started. This hassle made me reconsider my future with them once my contract expires.

Overall, I would rate the coverage as strong, but the fluctuating prices and lengthy negotiation processes are concerning. While I was able to lower my monthly payments after negotiating, I'm unsure if I'll continue with them beyond the current term.

Regarding the contractors, I usually use my own and feel more confident with them, so I can't really evaluate the ones sent by American Home Shield. I haven't faced any major problems yet, and much of what’s covered had already been replaced prior to my contract with them. I'm also questioning if the service is worth the cost, especially considering the monthly payment and the fees they charge for visits, which I find a bit excessive.

Overall, I'd probably rate my experience with American Home Shield as a 4 out of 5.

This was my first experience with American Home Shield's technicians, and I'm pleased with how it went. I submitted the claim online, which was easy to do, and the overall process was smooth. I haven't encountered any issues since the repair.

Overall, I would rate my experience with American Home Shield a 4 out of 5. They were efficient and resolved my furnace issue promptly.

Regarding the service I received, I would rate the experience a 5 out of 5. I highly recommend them based on my experience.

The overall interaction with Budget HVAC was mostly positive, though there was some trouble sourcing parts. Initially, the technician identified parts that needed fixing and replacing, but they were unavailable. However, the repair was mostly completed, and we're just waiting for one more part to be fitted.

I've found American Home Shield to be generally okay. However, the service has become a bit pricey over the years—it started at about $40 a month and is now over $100, but it is what it is.

I would definitely recommend American Home Shield to family and friends for the peace of mind it offers—knowing that if something goes wrong, you can call them and it can get fixed.

What I appreciate the most about having a home warranty with American Home Shield is the ease and convenience it offers. It's reassuring to know that when something breaks down, trustworthy professionals will handle the repairs. Based on this experience, I would rate American Home Shield very highly.

Although I'm satisfied with American Home Shield and would rate them a 3 out of 5, the toilet issue hasn't been fully resolved. Despite this, I appreciate the services they provide since they have helped with other issues in the past. I've been with them for over a decade, mainly because of the reliability of having coverage for unexpected breakdowns. I'd recommend American Home Shield to friends and family, as you never know when you might face an emergency.

The service and interaction with the contractor were very good, and the technician instructed me on what to do with the thermostat to resolve the problem. Currently, everything is functioning fine. If I were to rate American Home Shield, I would recommend them to friends based on my positive experience. They provided excellent coverage and a smooth service process throughout the claim.

Despite the initial resolution, I tend to feel cautious because of past experiences. Around a year and a half ago, I faced significant delays with a pool issue that American Home Shield didn't address for over a year. This understandably left a lasting impression.

Overall, while the immediate plumbing issue was handled well, my previous difficulties with them influence my perception, leading me to rate their service a 3 out of 5.

Communication from American Home Shield was comprehensive as I received calls and text messages about the service appointment. However, finding the contact information initially was a bit challenging, as it required some digging through old emails.

Overall, I'd recommend American Home Shield. It's easy to get in touch with customer service and usually, it's straightforward. The representatives seemed knowledgeable.

In terms of service quality, I would rate my experience a 2 out of 5 due to the unresolved issues and lack of follow-up. The pricing seems fair, but I noticed an automatic increase in cost for one of my homes without any explanation or benefit. Overall, the lack of progress and communication has left me dissatisfied with the service.

Overall, my past experiences with American Home Shield have been decent, but this recent incident was disappointing, especially when long-term customers are involved. The technicians themselves have been polite and respectful during their visits.

However, I've noticed a significant increase in both their prices and deductible over the past year or two. This, combined with the recent dryer issue, has made me consider looking for alternatives. It's not just about the recurring fee—having to pay again for the same problem within a short timeframe seems unfair, and I don't believe it was right for them to charge me twice.

My rating for American Home Shield would be around a 3, considering the overall service, price, and coverage. Their customer service, on the other hand, I would rate a bit higher, as a 4. Despite the recent setbacks, their representative was understanding and patient. However, I'm still pondering if it's worth staying with them due to the increased costs and recent inconveniences.

When the contractor arrived, he was professional and friendly. Interestingly, he had helped with a previous issue I had with my toilet. For the hot water heater, he successfully replaced the pressure valve, and everything has been working well since. As for the toilet, he resolved a simple issue with the flapper that I could have fixed myself had I known.

I've been with American Home Shield for nearly three years. What I appreciate most about their service is the assurance that I can get issues fixed without bearing the full cost. I would rate my experience with them highly as I haven't faced any major issues. So far, every problem I've had has been addressed satisfactorily, including getting a new stove through their service.

When the technician from Antech Appliances arrived, his demeanor was unprofessional. He advised that if the dryer broke again, not to contact them, which was really surprising because my home warranty requires me to go through them. American Home Shield used the same contractor even after this incident, which puzzled me.

The repair seemed to temporarily fix the dryer, but it eventually broke down again, prompting me to schedule another appointment with them. As of now, I would rate American Home Shield a 3 out of 5, as I am waiting to see how they handle this recurring issue. I inherited the service from the previous homeowners, and one thing I do appreciate is the ease of filing claims online.

Despite this, the contractors who came out were excellent, and their customer service was great. In the end, everything was successfully repaired.

I contacted American Home Shield initially by phone, but for the follow-up, I utilized their website and app to book an appointment. If asked about my experience with American Home Shield, I'd say I'm generally happy with their service. A word of advice, though: if you encounter a problem, it's better to directly request a repair than rely on their tune-up offers, as it could save you additional costs.

Overall, I'd rate my experience with American Home Shield as 5 out of 5 stars and recommend them to friends. They've provided good coverage for minor issues over the past two years.

Regarding the claim process, I find it fairly easy to navigate their website and select the necessary options. The company typically provides the name and contact information of the contractor beforehand. In my case, Shoreline Appliance and Repair have been dispatched a few times by American Home Shield, and their service has generally been good and flexible.

While I appreciate the service, I do notice a decline in value over the years, with rising costs and reduced coverage. I would rate my overall satisfaction as 3.5 to 4 out of 5. However, I still recommend having a home warranty like American Home Shield, especially for new homeowners.

The contractor assigned to my case was professional and knowledgeable and was accompanied by an assistant. They informed me about the necessary steps to replace the water heater and evaluated a sump pump issue. Their professionalism was commendable, and the experience reassured me about the coverage American Home Shield provides.

I've been a customer since I initially purchased the home and chose American Home Shield primarily for its affordability, especially given my need to manage expenses wisely as a single mom. Their prompt scheduling of appointments is particularly impressive, minimizing delays in getting necessary repairs started. I had my first policy for about a year and a half and felt protected the entire time. After working with the contractors and saving on repair expenses, it only made sense to go back with them and reopen my contract with them. Most recently, I signed up in September and the warranty took effect in October. So, this is a new go-around. I have that peace of mind knowing that if something goes wrong, I can have someone come out to take a look at it just by paying that service call fee.

If there was a way to provide more details about appliances needing service before a technician visit, it could streamline the process, saving time and possibly reducing the number of service calls needed. Despite any suggestions for improvement, I find the investment worthwhile, given the high costs of home repairs nowadays. I would certainly recommend American Home Shield to friends and family as a smart way to maintain a home in good condition while managing costs. Overall, I rate their customer service, coverage, and affordability very highly, and using the online tool was satisfactory.

I've had coverage with American Home Shield for 20 years, initially gifted by my realtor when I bought my house. I appreciate the time-saving convenience of not having to handle home repair issues on my own, especially when it comes to scheduling professionals promptly. It offers peace of mind knowing that if an appliance breaks, I have support to fall back on.

While I don't interact with their customer service often, I would rate American Home Shield 4.5 out of 5 in terms of customer service and 4.25 out of 5 for coverage. The overall experience has been positive, and I would suggest their service to family or friends looking for reliable home warranty coverage.