American Home Shield Reviews

We have a hot water tank that's accessible from downstairs. It's above the floor, and that tank was tripping all the time. When a hot water tank gets hot and it hits reset, it shuts down, and you have to go back and reset it, and it was making all sorts of noises. So, I explained that to our home warranty company and they sent out some people. We had to do a couple of iterations on that, but they finally came out with ProLine. They changed the upper and lower heating element in the hot water tank, which they judged was in great shape except for this problem. They put new thermostats in as well.

The technician came out for the dishwasher twice. It didn't work and then he said nothing was wrong with it. He spun it for three times. It was a rental property. So, then someone moved in. They had the same problem. But because it was 4 days maybe past the 30 days, I had to pay another fee for them to come back out. This time they said it was hooked up wrong. But I paid twice for the dishwasher, which was half the price from me buying a brand new one. I wasn't satisfied with that visit. I also had a claim for an air conditioner and the contractor said I can get it fixed for three something, but I can get a new one for seven. So I elected to get the new one. So far, nobody's called me back and said there was a problem. The installation of that one went okay.

I've had American Home Shield since my house that I bought in 2016 and I kept re-upping it every year. They have been prompt in their responses to issues, whether I submit the issue online or I pick up the phone and talk to a human. They have always sent me repair people who are very informative and friendly. I'm an old lady who lives alone, so there is that nervous factor. They always made me very much at ease. I moved in and within six months, both furnaces trumped. That would have been $22,000. I paid 1,002 and 1,004 for each one as part of my co-pay and AHS covered the rest.

The toilet was loose and the contractor came out and fixed it. But two weeks later, it got loose again so the contractor came out again and they said that there was a flange that was broken. They replaced that and now it seems okay. I don't know how long it'll hold up, though. This is the first time a contractor had to come out multiple times. We've used AHS a whole lot and never had a problem like this. Overall, I'm highly satisfied. Everything seems to work pretty well when I need them.

The first tech who came out for my claim with AHS changed out a condenser and the AC worked for two days. Then on Monday, I had to call them back because it quit working. They came back out on Tuesday. The guy gave me a huge quote for replacing my entire unit. American Home Shield was only gonna cover 700 and some odd dollars of the whole total replacement. I was under the impression with the home warranty they would cover more than $700 for a replacement of a whole air conditioning unit. But they did not. I told them that I would just find my own repair company to repair the unit. I'm gonna do a total replacement. They gave me a payment of $700 to go towards the new system, with the company of my choice.

I've used American Home Shield plenty of times. They did a few nice things for me. I had a leaking roof. They sent out a contractor and fixed my stove. My oven quit on me. They fixed the core inside. My HVAC gave me problems. AHS also did some preventive maintenance. I thought it was smoke coming out, but the guy told me that it was not. I thought the stove caught fire. A guy came out. He looked at it. He reviewed everything. He told me, “No. This is the heater blowing off steam,” and showed me different things I could do to help keep my machine up and serviced it. It was a great service. Everything works great. The people fixed most of the things that they came out to fix. They just changed parts on them.

I've been with American Home Shield for a long time, so I know what I would get into and I am willing to invest the money per month to be prepared if something went wrong. AHS has their service calls go somewhere else, usually out of country. Even though I might get someone that could understand me and I could understand them, I still have the challenge of the disconnect. But AHS is not the only one that does that. I had an issue with my dishwasher. For some reason, it would not dry properly. AHS sent out a service repair company. They looked at the dishwasher, ordered the part, asked me to let them know when the part came in, which I did, and they came out and serviced it.

I've been in my home for almost eight years. American Home Shield sent out contractors within the first couple of years. My water heater was original to the home, which was built in the ‘70s. It was a tank that lasted a while and rusted out. I had the home warranty. The contractor came out and replaced it five years ago. Seemed good. I went down the other day. I saw water leaking from it. I called AHS right away. They sent Carl's back out. Very nice technician. He said, “Once it starts leaking, we gotta replace it. It's under warranty with the manufacturer. But you have the home warranty too, so let me figure that out.” All said and done with AHS and with paying to them, I just spent 500 bucks. Cheaper than a brand new one. At that cost what Carl said was due to having to fabricate the pipes back and the connections from the gas lines to the water heater.

We've been with AHS for five years now. One time I had to speak to a representative when I reopened a call and it was very simple. They made it so easy for us.

American Home Shield has been great. I recommended them to a friend of mine yesterday.

For my recent AHS claim, my dryer wasn't getting up to full heat so, all my clothes were wet. The tech came out and did the cleaning of it. The tech got out quickly, got it all fixed, and it works now. The only improvement I could think of for AHS is I hope they could simplify the app to be able to make the claim without having to do the whole get-on-hold situation. But one thing that's good is their quick response time. When I called, it was within a week or two that I got all my stuff fixed.

I was disappointed with American Home Shield. When it gets cold, mice come in from the outside and we live in a highly wooded area. Evidently, the mice came in and the urine from the mice ate through the gas line on all Samsung products, especially a conventional range oven. This is what the technician had told me and also, one of the workers for the gas company.

There was an electrical problem where the power for the garage wouldn't work. I called AHS and submitting the claim was pretty easy. The guy who came out was very helpful. We thought it was just a little short fuse and he figured it right out. As a matter of fact, we initially thought that he had fixed it but it hadn't been fixed. It was something else, so he came right back and gave us extraordinary service. Since then, everything has been amazing.

We had a refrigerator issue and we called American Home Shield. They told us what the deductible would be and scheduled an appointment almost immediately with us. The tech came out and told me he was there to fix the refrigerator. I showed him where the refrigerator was and I got out of his way. He told me when it was all done. I'm very impressed with AHS.

For my recent claim with AHS, they replaced my kitchen faucet. Sometimes the techs don't get it the first time and they have to come back. This last technician was a young guy and he was having difficulty removing the old kitchen faucet. The nuts and bolts were rusted together and he needed to come back to take care of it. He might have had to get some advice. But in any case, he came back and solved the problem.

American Home Shield is a service worth getting if you have an older home. The house was new in 2018 but as things got older, they wore out or broke so everything was going out of warranty, which was why I got AHS. The first claim I had was for an icemaker. The guy did it nicely and the only problem I saw was a lot of times, the techs would come out and diagnose the problem but they had no parts and they gotta order them and come back a few days later to do it.

The floor drain was backing up. My experience with American Home Shield's service people went well. They came when they said they would come, and they resolved the issue. I'm pleased up to this point with American Home Shield and I would recommend them to someone else.

We’ve used American Home Shield twice. Our experience went well. We ended up having to take care of the air conditioning, but they took care of the hot water heater, so that's a success. We had to call an air conditioner person. She fixed it. And then when she came back out, she said, “No, you have another problem.” So, we took care of it ourselves because we have a contract with our air conditioner people. We bought our systems through them for $14,000, and that's the only one that can touch it. Submitting claims to American Home Shield has been easy. I do it online. The contractors have always been nice.

I had a split level air conditioner issue. It wouldn't come on and the techs that AHS sent out didn't do anything. They said that they couldn't touch those machines and that they'd contact American Home Shield. Then American Home Shield passed it on to Comfort First. They did a diagnostic and sent that back to American Home Shield. Now it's with American Home Shield but I'm not getting a lot of information from anybody at the moment. I get notified via an email from American Home Shield on what the latest step was, and the latest one was that they've ordered my equipment. I like the convenience of being able to call AHS and ask them to fix something that's broken. Also, their online tool is very easy to use. But the information that is provided by their contractors back to American Home Shield should be relayed to the customer.

My power went out in my kitchen but not every outlet. I called AHS in the morning and the tech from JC Electric came out the following day in the late afternoon. He found that a switch had gone wonky and he had to replace it. This claim was handled pretty efficiently but the call before that from over two months ago when a part on my range hood broke wasn't. I called that in at the beginning of September and it still isn't replaced because I had to order a new range hood, which I did through American Home Shield. They sent out a technician with the new hood and they had me sign the paperwork saying that they were there. I thought I was signing for the delivery of the new hood, but I was actually signing that they had installed it. But they did not.

I have a policy through American Home Shield, but as soon as I finish up with what I'm doing, I likely will cancel with it. I have a claim that's still pending that they haven't made a decision on. So, that would be the only reason why I would be canceling, if I do, because it's been very disappointing. They want me to have a GE oven and my oven is a KitchenAid. At the end of the day, they were like, "Oh, if you don't want that one, then we can give you $800 and you can go buy what you want." To replace mine, it would be $2,500. I pay $1,500 a year and they only wanna give me a fraction. I would have paid in last year almost $1,400 just on premiums, then I pay 100 for a service call. So, I've already paid 1,500, and then, it keeps going up the chain. The worst part about that thing is the two people I've talked to are foreigners and they can't speak English clearly. So, it made it very difficult to communicate with them.

I had a problem with my dryer and my disposal. I called AHS and it was pretty easy to get a rep. The guy who came out was awesome and professional with his job. The inside vent of the dryer got broken, so it was changed. Everything has been good since the repair. AHS is a good company to partner with and I like that they are very prompt in solving my problems. For example, if I called them today, they would send out a technician the next day and the work would be done the following day. But I had two things that I had to get fixed at the same time and I paid full price for each one. I should've gotten a discount.

I have been dealing with American Home Shield for a couple of years now. I never had any problems with them. When it comes down to getting something repaired, it's quick. You put your work order in and somebody calls you within the next 24 hours. And within 3 to 5 days, it’s repaired. They don't have to order any part. I just hadn't had a bad experience with them yet.

My AC broke down. I submitted a claim online through AHS and I got a call the very next day and American Air Conditioning and Heating came out and our technician was Santiago. It's been cooling wonderfully since then. Absolutely happy. I was Googling what could possibly be the issue and I was thinking I was gonna have to spend at least 300 to a grand. So not having to pay that, just the service fee, was awesome.

My most recent claim with American Home Shield was not great, but good. It was a little bit frustrating finally getting to the right craftsman to come out and take care of the issue. My wife was the one doing the phone calls, but what had happened was, we did the initial call. We told them exactly what's going on and we got assigned to a technician. It turns out the technician wasn't able to deal with a Sub-Zero refrigerator. So, they put us off, and sent us to another technician. Ultimately, it worked out fine and the gentleman who came out was very nice, but the process to get to that was a little frustrating. We're used to calling a repair guy and he comes out a day later and we're good. This one took a while.

Alpha Air took almost two months to fix my air conditioner. They did well but it took two months just to put in a thermostat. It was not a good experience. Other than that, American Home Shield is good. I like their price, but I like better service. I don't like the two months to get my unit fixed.

For my recent AC claim with AHS, the light wouldn't light up anymore and I couldn't tell that it was on. The AC was also making a funny noise when it went on and off. I called AHS and they took care of it. I liked the techs who came out. I'll request them next time 'cause they're good. They put a capacitor in there. They did a new thermostat and also cleaned a little bit around the vent thing and put a new filter in. I like knowing that if something goes wrong with my air or my heat, I can call AHS. Or if something goes wrong with my plumbing, I can call them, too.

My experience submitting a claim with AHS has been okay. They've been good for every issue I've had. However, there was some miscommunication one time and it wasn't the right person who came out.

AHS was able to reach out to Mayes Plumbing and they sent someone, Dave. He was really good and I like him. He was very helpful but he wasn't really able to complete the job. He said one part of it wasn't covered, which I don't understand why. I still have to call American Home Shield for that. I just haven't even had time. For the other part of the job, he said we had to reach out to the homeowners insurance. But he did a temporary fix for us. So it was not that Dave did not do the job, he just couldn't do it. All in all, my experience with AHS has been good and I didn't have any other issues. Their claims process was very easy and the cost of the service is reasonable for the kind of work that they do. You pay monthly and 125 every time somebody comes out.

I had some issues with my toilets inside. I travel a lot and I didn't have time to fix it myself. AHS sent out Gateway Plumbing and they did a great job. With AHS, I don't have to worry about the little things in the house. I can just call and pay that 100 bucks, then the techs come out and fix whatever I need. I've used them a couple other times because I have a 50-year-old house. They've come and cleaned my pipe. They always take care of it and whoever they call around here is always great.

I called American Home Shield when I had a claim and it was easy to do. The contractor did an excellent job. Everything is going great. I'd recommend American Home Shield. The technicians that they hire are top-tier. They had a good reputation. I wanted a company that would, in case I have problems, send somebody that could fix it.

The contractors came out because my washing machine wasn't working. Neither of them repaired it. One of them stayed for 10 minutes and left. I got a follow-up. They filed their report with American Home Shield. AHS contacted me. They said it wasn't covered and they wouldn't help with that.

My air conditioner kind of took a crap. The contractor came out and diagnosed it and fixed the problem. I ended up having to replace the whole thing and then they found that there was something wrong with the furnace. So, I worked with them on that. I was really happy with that. I would recommend American Home Shield. They're a little far from us. But if they were closer, I would definitely recommend them. So, I was happy with their service.

I had a leak in the shower faucet and the contractor came out within 24 hours of sending in the claim. The first time, it wasn't fixed correctly. It still seemed to be dripping. Then the guy came out and they were there within an hour or so. They had to get parts and it was all set and it's fixed. It seems to be doing great.

I was always pleased with the contractors that American Home Shield sent out. I never had an issue. Things always got resolved. I was always satisfied. Recently, we didn't have heat and they sent a company. The issue was the thermostat and they changed it. It worked for the winter. Then when summer came, we didn't have air conditioning. So, I had to call again, and sent somebody out. It was the thermostat again, same company. Then it seemed like something happened again and they came again. They were here three times. None of the times were they successful. The last time they came, they had to replace the blower motor. I heard a bunch of knocking. I called American Home Shield for service, and a different company came. When they came, that company that had come three times, which cost me $300, didn't bolt down the motor. But it blew the fins off the motor. So I do not want them anymore in my home again.

American Home Shield has been good and did everything that I needed done. They have sent qualified people to do my work. The most recent experience was plumbing and some redos. But after that, they took care of it and it was no problem. I have one that I'm getting ready to call AHS about and the plumber has to come back and redo. There was still a leak. I've had a problem with this recent plumber. Other than that, all these years, they've been good. AHS sent someone out to do it correctly and it was fine.

American Home Shield told us that we got a free check on our AC because we had just bought the house and they were gonna come out and check the AC. But when we called, they said it was expired. It was within the first 30 days that we got the plan. I called American Home Shield for the AC and the contractor came out. They should be calling me back whenever they got the part and make an appointment to come to the house.

There was water puddling underneath the water heater that we noticed when we were doing our laundry. We did an online claim to American Home Shield. Their site is user-friendly. I don't have a problem getting into it and then putting the claim in. The only thing once in a while I run into a problem with the website is that the problem we're having is not one of the pickable options. There was another claim where the faucet wasn't necessarily leaking, it was dripping. I would have liked to be more specific when I put the claim in of what actually was going on. I would like to be able to say what was going wrong instead of it just saying it doesn't work.

My pilot light wouldn't stay on my HVAC. It was super easy to file the claim and then the contractor called the next day and was able to get me in right away. I had to set a four-hour block of time during the week, which wasn't great, but I understand that happens. They came, couldn't get it lit. He said he cleaned it, got it working, left. Then the next day, it was out again. It wouldn't re-light. So, I placed a call to them and did not get a follow-up. I went back through Home Shield and let them know that it hadn't gotten resolved. Then I got a call from the contractor. They came out a few days later and ended up changing the part and got it working. I've had American Home Shield for quite a while. It's been a good experience. It keeps getting more expensive, so it's making me question ultimately whether or not it's necessarily the right thing to do. But it's nice to not have to worry when something breaks down.

They fixed a leaky sink and then we had a shut-off valve for the washer that wouldn't shut off, so they replaced that. But in order to do that, they had to cut into the wall, so they did replace the dry wall but they didn't repaint, so we're a little disappointed with that.

The technician who was sent out for the dishwasher was really good and super friendly. I love the speed of getting things done. He diagnosed it and needed a part to be ordered. He said it would be 2-3 days. And then that same day, he was like, "Don't worry, we got it. We can be back tomorrow." So, he tried to get things resolved quickly and not following the standard time. That was very good. This was the first time that my experience was really positive, and fast and easy. The previous times, typically, it's not as friendly, not as flexible for the schedule lead, or that I needed to follow up on them so that they can call me back so I can get an appointment scheduled. It's usually a lot of hassle.

American Home Shield fixed what a lot of people didn't. When I needed things fixed, they sent people out fast.

We have a dual shower. One works fine, but the other one just spewed out hot water. The guy that came out poked it a little bit and told me this and that, but he didn't sound like he knew what he was doing or he even had a plan. American Home Shield said they couldn't do anything about it. So I wouldn't recommend them now, but that was the only one-time. But I was left very disappointed.

I've been protected with American Home Shield for a year and six months. I like the hope that I won't have to buy new appliances if they break down. It's a hope because our disposal broke down and they told us that wasn't covered either. It works, but the homeowner has to do their part or know what will be covered and not. We submitted a claim for a refrigerator. It wasn't working. We paid the $99 and Lake Area Appliances came out. I wasn't there, but the tech wasn't there for long. His report said the back of the refrigerator was dirty, and that is what caused it to stop working. Three days later, I got a report that said that Lake Area said it was a normal wear and tear. I called AHS and said, “It sounds like normal wear and tear to me. But whatever. I want a second opinion.”

Submitting the claim for the AC was easy. Air conditioning is well laid out on American Home Shield's website. But I filed another claim recently because I have a leak at my well pump, and they didn't have a section for well pumps. So, I had to put it down under leaky pipe. The plumbing company never showed up. I called AHS back, and they told me, "We don't do leaky pipes outdoors." I said, "I went over that with the agent when I signed up that you do handle outdoor plumbing 'cause I have outdoor plumbing. And they told me, 'Yes.' So, if you're not gonna cover it, I want my money back. If you are gonna cover it, I need somebody to show up."

My stove is a double oven and the top oven had ceased to heat up beyond 200 degrees. I reached out to American Home Shield by phone and I explained what I needed. I set up the appointment with the contractor, Qwick Appliance Service, and they came out in a short while. The only wait we had was about 10 days for some parts to come in. Then, the tech returned and fixed the stove. I'm pleased with American Home Shield. I had them in the past some years ago and was pleased with them then. They have provided whatever I was calling about.

Submitting the claim to American Home Shield was very easy and it was very good dealing with the contractor. The tech fixed the appliance and it went well. The item worked. I've got seven contracts and I'm happy with them all.

We had trouble with our heating system, and if that has to be replaced, that's a big expense. American Home Shield says if they can't fix it, they'll replace it, so I got it. We've had it a couple of years, and they raised the price and went on with no notification. I didn't like that. I would have liked to have known. I also don't know whether if I make another claim, they'll raise it again. Besides that, the customer service is good and even though the price is high, if they cover what they say they're gonna cover, it's worth it. If something happens, I can have it taken care of and I haven't had a situation where they told me, "We're not gonna help you with that." They offered a free tune-up on our system, and I took advantage of that. The tech looked at it, then he changed the filter. He was polite and professional.

J.R. Plumbing did a terrible job. I had a leaky kitchen faucet, and the repairman took the vent that covers the airway for the air conditioning. I noticed that lately, the upstairs and the downstairs were leaking. I didn't even know that the vent was missing. I went and bought a vent. I tried to get American Home Shield to get J.R. Plumbing to come back, but they no longer work with them.

These rice charge is more or as much to call your own. After you pay 400 a year that pays parts. The people who fix things will try to rig it up so it works for a while then need another service charge. I could of bought the disposal and done myself for same amount but I was lazy and that's what I get. Just don't think it's worth it.

My ceiling fan was making a ticking noise. Paid $100 to have contractor come out and take a look. Contractor comes and takes a look at the ceiling fan while he has a ear buds on. He started stating that he can't hear anything and just ran off within 10 minutes. Very poor service by the contractor, I trusted AHS to back me up. They took note down and denied my request for another service as contractor said "He didn't find anything wrong". I called again and was told that the period to request for a recall for service has expired and I'm just out of $100. I asked them why would they only believe contractor's word, not mine? They said, "Sorry, too bad."

The igniter went dead and we made the claim to American Home Shield online. I love the website. It's easy to use. Two guys came out. One looked like a trainee but he was very skilled. The old professional was just guiding him all the way so I didn’t mind him having a trainee with him. You have to train new guys. Clean Air Act provided excellent and very professional service. I’ve had AHS for maybe five years and I like the ease with which we get service. I don't see anything that could be improved unless they dropped the prices. But that's not going to happen. Still, we highly recommend it.

My experience with Backyard Pool & Spa Repair was good. They were professional. I'm satisfied with the service that Backyard provided to us. I don't like American Home Shield, though, because they charge me too much. Every monthly premium is too high.

I plan on canceling my membership with American Home Shield. I've had them for several years now, but I feel it's an inconvenience and a waste at this point. They only have the free check for the AC for so many weeks but don't promote it very well. If it's free, they should automatically just set something up. I scheduled that the other day and they are aware I have two units. They scheduled for one unit to be checked. One unit out of two didn't make any sense to me. The lady told me I would have to pay for them to service the second unit. How is that helping me with my free unit check for the year? They're just baiting me to do further service so I could pay out of pocket later.

I had storm damage. I went online and filed the claim to American Home Shield. They covered $1,000 of roof damage. They sent out the company. I wasn't even home when they came out. But I noticed that my Ring camera kept going off and when I looked on there, they were out fixing my roof. They fixed it. The claim process is amazing. You just go online and put whatever it is that's going on with you. Then they have you pay the deposit and the guys came out.

Awful Awful Awful. Took me months to get any satisfaction dealing with this company. Difficult getting anyone on the phone once you're hooked. Difficult getting a competent service person out to your home. And then difficult getting your repair/replacement approved and paid-for. I finally did get "satisfaction" of a sort from them, but ultimately it was not worth the effort, and I discontinued the plan as soon as the contract was up. The amount I paid was pretty close to the amount they paid out, but just don't bother with them. A family member had some plumbing issues, and the company NEVER gave them any satisfaction. As is typical, they came up with all kinds of excuses not to pay out, even though the problem was clearly covered in their contract. BTW most home warranties of this type are just as bad, plus or minus. It's generally better to self-insure.

Many years ago, I had quite a few properties under American Home Shield, but I wasn't happy so I canceled them. But they started to have the discount so I'm back and signed up with a few properties. Recently, I called them to report a water leak. Something happened to my water heater. The repairman who came was knowledgeable and professional. He said that one pipe was leaking with water, and he fixed the leak. But the last time I did a claim, I was upset. I had a problem with my swimming pool and somebody came and told me it was not gonna be under warranty. It was my pump and there was a dripping water. The guy wouldn't fix it and said it was normal wear and a tear. That was ridiculous. It did not make sense whatever the excuse he gave me. I spent 125 service call fee for nothing.

I called AHS on a Wednesday when I realized that I didn't have any hot water. Hers & His Plumbing Services was scheduled to come out on a Thursday and they were to call me 30 minutes before they arrived. I was at work and didn't hear anything. I finally left my office to get there before the scheduled time but when I got there, there was still nobody. I called and they said they had been here but I wasn't home. I told them I wasn't notified, and that I had been here 30 minutes before the end of the appointment time. They said there was nothing else they could do and to call AHS back, so I did.

I haven't been thrilled with American Home Shield, but at the moment, I don't have an issue. I was very pleased with May Heating & Air, but the people that AHS sent the first time around were horrible. My AC wasn't working, and I figured, since it's under warranty, even though I don't really need AC at the moment, I need to go ahead and address that. So, they sent out Mike's Clean Air on October 31st, and the guy refused to go under the house and investigate the issue. He acted like he attempted to go under, and then he called it in and he said he was marking it as no-access.

We had a lot of people in our house and we were doing a lot of laundry. The bearing on the dryer where the drum sits on had worn and was not doing its job anymore. We filed the American Home Shield claim for someone to come out and fix it. The process was pretty easy and straightforward. You only select items that are available in your policy that you selected. So if you're covered for plumbing or appliances, you can only select items that are covered in the app or on the website to file a claim for them to repair.

I don't like when I call and everything is automated and I have to click one, click two. But it's easy to put in a ticket. I would put my ticket in online, I don't have to talk to anybody if I don't want to. But there should be an option to talk to a person. Other than that, I love the people that American Home Shield sent out. They're very friendly. I trust them. I'm a single woman. They come in my house. I feel safe. They're very knowledgeable and intelligible. They don't have any problems with me asking 1,000 questions.

I like the communication and that everything was clear. The lady told me upfront how much the service call would cost me. I like to know how much money it would cost and when the money would come out of my account. The thing that I didn't like was I sat here in the heat for a week. I do telehealth out of my home. It was very warm. After three days, when they told me how long it would be for the technician to come out, I went and got me in a window unit put in that office. The wait time was my only negative. I was very pleased.

I filed two service requests. I called American Home Shield on a Monday and reported that I didn't have any hot water. They couldn't get me anybody out to my house until Friday.I had no hot water and had to stay with somebody. I had to take off work on Friday to be here for the plumber to come. They had to order a part, and it was the following Friday. So, I was out of hot water for two weeks and had to make other arrangements. I pay AHS $60 a month to help me out. When I needed help, they didn't help me. Why couldn't they get me somebody out here sooner?

We called American Home Shield for the water heater. They sent a guy out to look at it then they had to wait for approval and authorization. When they finally got that, the guy came out and installed the water heater and fixed it. We ended up having to pay a little over $1000 because it had to be brought to code. The guy had to wire in the electrical shutoff box. I didn't know we were gonna have to pay the extra. They don't tell you a lot of that in advance. I understand there are gonna be things when it comes to coding that aren't covered, but they should put that out ahead of time.

I have a plan with AHS. I requested to fix my GAS Cooktop. They scheduled a tech with ASTRO APPLIANCE INC. Tech didn't show up and when I call at 832-500-7439, the lady told I canceled my request, which I didn't. And status shows on portal "Service has been Completed". I called again Astro, the lady hang up the phone multiple times. My Tenant got so angry and didn't receive their any service. Then realize it's SCAM. I called AHS next day, the lady said she will reach the Tech and update to me but not get any updates since then. Beware the AHS and ASTRO APPLIANCE INC both are fraud.

Horrible service. Denied my claim. But only after I canceled my warranty and complained to the BBB did they want to retract the denial and review it again. Only if I retracted my complaint and renewed my warranty. This company is out to take your money and give you nothing in return.

I submitted a request for my AC in the heat of the summer as it was not cooling to its best capacity (not cooling over 76 degrees). I placed the request on Friday and the tech called me Monday morning. The tech from Mike's Clean Air came out and did a full inspection of my system. He educated me that my evap coil was replaced in 2021 and the unit was under 12 years old & working fine. The reason why is that my attic insulation may have not been sufficient. Although he could not help directly & my AC unit was fine (thankfully), he was very informative and gave me some pointers about running my system more efficiently. His kindness and willingness to help makes me willing to call AHS first for other issues (that hopefully won't have any time soon, lol).

About three years ago, we completely redid our kitchen with all new appliances and those warranties have ran out. We've redone everything in the house within the last five years, except one air conditioner. We have two HVAC systems. One was replaced 18 months ago, and the other one is quite a bit older. We decided to get a whole house warranty and looked around. American Home Shield was the best overall out there. However, I made a mistake of going to a website that I thought was a consumer website that provided an unbiased analysis of things. I didn't read the fine print on the website and got calls from every possible home warranty company that was out there. Even American Home Shield was part of that whole thing.

When I was without heat, TK Heating & Cooling took care of my furnace. They called me at seven o'clock Monday morning and they were great. On the other hand, Oldham County Electric never called me. I called on a Saturday and they were assigned for my breaker box. When TK Heating & Cooling left, I took a nap thinking the guy from Oldham was gonna call. When I woke up at 1:00, I gave the guy a call and he said, “Oh, I just got in the office.” I said, “You didn't get none of my message? Because I called two or three times.” It got cool that weekend.

On October 23, we put in a claim for a water heater. We had a leak in our basement, so I logically assumed it must be the water heater. American Home Shield quickly assigned me to SGY and they came out to my house. The guy went into the basement and was down there for not even five minutes, then he came up and said, "It's all fixed." I said, "Oh, great. What was it?" He said, "Oh, we just had to tighten something. No problem," then he left. I don't make a habit of going into my basement, so I didn't, but when I went down there a day and a half later to do something, there was water everywhere.

Sometimes, American Home Shield doesn't cover my claims. Another thing is, I wanna be able to choose the person who comes to my house. I've had to report them to the Better Business Bureau twice. The first time was a couple years ago. They don't follow up. A guy came in my house and said I had a leak in the pipes. He said it was my air conditioner. I paid and had an air conditioning guy come out there, but he was totally ridiculous. That same company was trying to mess me over when they were putting in a furnace. More recently, American Home Shield assigned me a guy who came out and didn't fix my leak. He basically said I had too many leaks. I told him I had a leak before, then I had a leak three years ago. The guy looked up there and had said that there was something corroded. He said, "You need to replace all of your pipes in your whole house."

It's been some years since I've had American Home Shield and the premium keeps inching up higher and higher. At this point, I'm either gonna cancel it or go with another company. I've had the same toilet repair four times. It's obvious I need a new toilet. Our toilet is 25 years old and I told them that, but all they would do is just try to fix it. Periodically, we'll have the same problem and I don't like the fact that I've had multiple service calls on the same item. After coming out two or three times, come on, just replace it. I'm gonna have to buy another toilet, and to replace it on my own with the company was gonna cost me $700. I said, "There's no way I'm paying $700 to have a toilet replaced."

I've had some people that had not had good luck with American Home Shield for whatever reason. Some people like them, while some people don't. I've had American Home Shield over the years, on and off and while the price could be better, I decided to get the coverage for the reasons like my AC unit going out. My house is 10 years old and I was recently retired. I did a claim when my AC was making a loud humming noise, and the website was great. The service person was also good, but he didn't rectify the issue. He said that he couldn't do anything because there was no failure. It wasn't humming when he got there.

American Home Shield does their best to make sure that I get a vendor out in a reasonable amount of time. They do their best to make sure the customers are satisfied, and I'm satisfied. I've had a few claims with American Home Shield, and the reps have been very nice and hospitable. They explained to me the problem. The last claim that I had was when they came for my garage door. A spring broke and the guy repaired it.

I had an issue with a plumbing line that was clogged and technicians came in. At first, I didn't think it was a big problem, and then it got worse overnight. So, I called and the technicians called me back after hours. They said they couldn't send someone that night, but that they would put me earlier on the schedule for the next day. They did a good job with that, then they came in early in the morning and took care of the problem easily and professionally. American Home Shield did a really nice job and I'm pleased that I have the service.

I like that American Home Shield is quick with their responses and they send out the best people as they can. We just had a heater tune-up. The technician was super friendly and very communicative, which was really nice. There are some situations in his schedule that have him come to our house a little later than planned, but we didn't have anything going on. I appreciated that he was in communication with us the whole time.

Home Shield sent somebody out to fix my refrigerator. So they fixed the refrigerator. But in the process, something that they did started making something else mess up. So every time I would tell them something else was wrong, they would send somebody out from Sears, and then Sears would send somebody out. They did that a few times, but then it got to the point where now they can't figure out what's wrong with the thing.

Our garage doors stopped coming up. I can hear the motor running, but they weren't coming up. The first time, I did the claim to American Home Shield it online, and then they sent me a text telling me who would be calling. They called me and sent me a text to schedule an appointment. Overall, American Home Shield is good. I haven't had any issues. It seems they have a strict policy of the person that they contract out. They're hoping to do the job right. I guess if there's too many complaints, they may soon let them go or find someone else. The price keeps going up each year, but that's just how it goes.

My air conditioner broke. It was not blowing cold or hot air. Right after I filed the claim, American Home Shield assigned me to the technician. Everything happened within two, three days. The next day, the technician was already contacting me. He was knowledgeable. He knew what he was doing. He definitely had a lot of experience. But his personality was not something I was looking up to. He seemed very cocky, and very looking down on you. So that that was my experience. He got everything fixed. But the attitude could use some work.

We had a pipe that was leaking in our house and it kind of flooded the doorway area. I sent in a claim to American Home Shield through their website. Then the tech came and fixed it. He walked us through his plan how he was gonna fix it and how he was gonna resolve the issue. The house is no longer flooding. He resolved the issue.

My most recent claim with American Home Shield went great. I got a new dishwasher and a new refrigerator. I am still waiting on my dishwasher. The guys came to deliver the dishwasher, and it had a scratch on it. So, they are getting me another one. I'll get it next Tuesday. The contractors sent by American Home Shield have been great. Everybody that has come has been really nice and understanding, and tried to work with me as quickly as possible to get me the products that I needed or get them fixed.

My central unit wasn't working. I submitted a claim through American Home Shield and they dispatched DNK. The guy called me and let me know he was headed my way. He did tell me he was coming from Baton Rouge, which is about 68 miles from where I live. So he told me that it would be probably within an hour and 20 minutes. When he got here, he introduced himself, and asked me what the problem was. I told him, and showed him where the outside and inside units were.

I was disappointed there weren't more people on AHS' list that could attend to issues. Things don't happen as quickly when we get the service person because of where we live in terms of them getting to us. When we lived elsewhere, they would get to us within a day, especially with plumbing. Recently I ended up having the wrong person come to my house, and I had to call again, get it rescheduled, so it took another two days for me to have someone come. I needed work with the water heater, and somehow, the person put down “water heat”. They ordered someone to come in that does heating because there's something called a method of heating your house with water heat.

I sent in claims for the stove and the exhaust vent. Both of them were very old and not working completely. So, they replaced both of them. The contractor was very prompt and courteous. They explained everything. I don't have anything bad to say about them. They were very good. I would recommend the company to anybody. However, right now, I'm in a battle with American Home Shield because I filed another claim and they haven't done anything. I wouldn't recommend them to anybody. I'm gonna cancel with them because I can't get them out here to do anything. They make promises, but they don't show up. I needed a second opinion on the claim that I'm battling with them now and I haven't heard anything from anybody for two weeks.

The first claim we had with American Home Shield was not pleasant, but the second one was. Then the third one was okay, but the vendor they had was horrible. My first attempted claim, they said, "Oh, you don't have that coverage." I told them, "Well, that's the coverage that I purchased." They said, "Oh, no. You don't have that coverage." So we went back and forth. Then they upcharged me, so I had to buy an additional policy to add my appliances. But once I added the appliances they said, "Oh, yeah, so that's not covered because now, it's an existing issue." I told them that I was calling them because I have an issue that I thought I was covered for and then they're telling me I'm not covered for it. They told me it was not covered because it was a preexisting issue. That was my horrible experience.

American Home Shield sends technicians out that cannot do the job, and then I have to end up paying for it privately. The first service request I filed, they sent out 3 different plumbers. None of them could fix the problem, and I ended up paying for it privately. Then when I had a problem with my stove, it was before the holidays, and I ended up having to wait 40 days before they would replace it. That was over Thanksgiving, which made it very difficult to do a Thanksgiving dinner in my home.

I like that the response is quick. Once I file a claim, I get it dispatched and I get a contractor. I submitted my claim for repair. The contractor came out to assess the situation. They took the faucet apart, and discovered there was a broken cartridge. They ordered the new part. A week and a half went by and the part came in. They came back in and reinstalled the part. They were on time and solved the problem quickly. Over my time as a customer, there have been some claims that have either been denied or argued over in ways that I thought were a bit unexpected and not helpful. Other than that, American Home Shield is good to have, especially when you have big things go wrong with your home. Read the agreement carefully to find out which things are not covered.

Everything is okay running with American Home Shield and running with me. We want to make sure that if anything happened with the equipment, we can have AHS to use for service. It looks like it's gonna be okay to make sure that we don't have any inconvenience. At the time something happens, the renters can call AHS, and they take care of the things. It looks like AHS will cover the needs in case something happened. There was a frozen AC coil. The rental people in the apartment haven't said anything. That means they were happy with the service.

When I called American Home Shield with a problem, they quickly identified a repair service that was gonna come out. They gave me the phone number and the time and set it up for getting it repaired. They made the initial calls, and the service people came out and took care of the problem. By and large, the technicians were very good.

I would die without American Home Shield. I have them for years when my husband passed back in '06. It was a good thing I had AHS because that's the only thing that saved me in this home. The spring broke on the garage door. The contractor was on point. He's a good guy. He did some more work before in that garage door. I liked his service, even though AHS didn't pay for a lot of it. I only had one guy that had an attitude. He got it all done, and that was it. Some of the others were a few mean-looking men. But he was a good guy at the end. He even had a little smile. Sometimes, it messed me up when my machine broke down and it would take long for the contractors to get to me just to see it. They would have to order a part, and it wouldn't be there for another week or two. But that's how it works. Sent me to the laundromat a couple of times. Other than that, they got parts on hand, ready to go. I've had good luck.

It's good to have American Home Shield because if anything went wrong inside the house, somebody would always be there. Their vendors are able to come out in a quick and timely manner. It was easy to set an appointment. The plumbers were able to come out sooner than a week, which I liked. When they came, they let me know they were 20 minutes out ahead before they got there, just in case. As soon as they saw a leak, they went right to work to see where the situation came from. Inside, outside, they checked every part, crevices in the house to get to the bottom of what was going on. I did not get that with a lot of services. However, AHS is just, “Oh, you have us.” After that, “If you need us, we're here.” They should reach out to their customers more often.

Beyer Appliance is absolutely the best. They were awesome. Their workmen were great. They were knowledgeable and friendly. They came out for my washing machine. They replaced the motor. It quit running. The repairman said, "This is a good solid washer. Replacing the engine, it's gonna be like brand-new." I said, "Okay. You should know." The whole process was easy. As for the whole program of AHS, I'm very happy with it. I hope I don't have to use it a lot. But every time I've needed it, they've come through for me.

The claim process at AHS is easy. You just go online and put in what type of problem that you're having. American Home Shield will have somebody dispatched to you. Or the person who they dispatch to you will give you a call to set up your appointment. I've been doing American Home Shield for a long time, about five or six years now. They put you at ease, especially when you don't have a handyman on site. Or if your own insurance cannot cover the small, little stuff or you're not able to fix things yourself, having AHS is very convenient. I am very happy that I have chosen American Home Shield. I'm very satisfied. They get the job done.

I've dealt with American Home Shield before and they're good. They get the people out there. The company that they schedule would call. It would go into their hands. Sometimes the companies would call in a couple of hours and get out there that day. I've had claims that went smoothly and others where I had to reach out to the company that they would send out to have them get here. This time it went great with Titan. They called me right back. They got out here. They were great. I went out in the garage and some water lightly sprayed out of the top of the water heater. The contractor was great. They called me within a couple of hours. They came out the following day. They got it fixed. All was well. Things went smoothly.

My most recent appointment through American Home Shield went great. Their process was seamless. The tech has good contact, good communication, and did a good job when they showed up.

It has been easy and quick to work with American Home Shield on any transaction. I submitted a request to have my fireplaces checked out before using them in the winter of last year. They quickly alerted me to the retailer that would come out and service the fireplaces, who alerted me to when I would hear from them. Got it scheduled and took care of payment without me having to be involved. They made it straightforward to handle the issue. The tech was nice and very professional. He came and educated me on everything I needed to maintain the fireplaces, and assured me that they were in working shape. They took their time to educate me on being able to use the two different fireplace types that I have.

A couple of people had to come and inspect our AC lines but didn't flush them out. As a result, those lines leaked. It leaked through the drywall and on to my carpet. The American Air guy came out and said, “Unfortunately, we're not allowed to make a modification without charging you. But you do cover this. I'm gonna flush your lines. I'm gonna go back and look at it. It does require insulation. And that's not something that your plan covers. We can cost that out for you.”

I had an issue with my hot water heater. American Home Shield referred us to Mr. Rooter. We refused to use them because we've had that experience with them in the past. I called AHS and they referred me to Texas Elite Property. I called them the next morning and they said they could come out the following day. But they called me later and said they had a cancellation and they could come earlier. I said, "That would be great because we've had no hot water for three days." They came out and looked at the hot water heater. I don't know if it was busted or if it was bad. They said that they would have to submit the claim and let me know if it was approved.

I've only had American Home Shield for two months, but it's gonna be a million times better than another home warranty. I set up my claim with AHS online and they contacted the email. I had a phone call from them to confirm. The tech was there less than 10 minutes because all it needed was a CGI replacement. I wish I knew it would have been that easy of a job and could have done it myself. But he did well.

Our water heater in the attic leaked and Kelly's Plumbing came in to assess the situation. We wanted to upgrade the system. We decided to go with the cash-in-lieu option and we installed a tankless water heater. The claim process with AHS was super easy, and straightforward, and the technician was helpful in explaining all the options.

I asked American Home Shield's rep to give me a call back. I'm still trying to figure out what is going on regarding getting the knobs replaced at my house in New Jersey. I haven't got an update. The guy said the pipe was old. He said he didn't feel comfortable with touching the pipe in the house. So, I said, “Okay. Fine.” He did everything to the tenant and not tell me. I said, “Are you kidding me?” She told me that he said he didn't wanna touch the pipe in the house because he didn't want to mess up or bust it. But he's a plumber. If it gets messed up, he can tell me and I gotta get that fixed or fix it. He should not just tell me he will not do that.

My air conditioner wasn't working. It was water all over the place and I called AHS. American Home Shield called the people to come and inspect it. They called me to see when I was available to make an appointment. This claim experience was fine. I had other ones maybe not so much.

Arizona Value Appliance came out. They were great. I couldn't believe it. This guy knew what he was doing. He really helped me. I didn't realize I still had a warranty on this refrigerator, and when he looked at it, he told me and he got me all the information on who to call and what to do. He's a nice guy. We were talking and I called. It was LG. Sure enough, I had almost two years left. LG came out and replaced the compressor. The guy checked. He told me what was wrong. But he didn't have to do all that.

I got an automated response from American Home Shield when I submitted a claim. American Home Shield almost immediately let me know that my request was received and I would be hearing from the assigned service person within 24 hours. I spoke with Matt the very next morning. Spring Plumbing has been out several times for things over the last three years since I've owned my home. The most recent was related to a couple of things, a water main leak inside my house and a faucet issue. They were able to get everything taken care of in a timely manner.

One claim is still up in the air. I needed the ductwork replaced. It clearly stated in American Home Shield's thing that they would cover ductwork, but that's the one that they denied. That’s the only complaint I have. They are taking a second look at it but it hasn't been settled. Everything else has been repaired. It was a different problem with the air conditioner, but it was the second repair on it in the last three months. It went fine.

Eagle Heating & Cooling came out for our heating problem. I submitted that claim online with AHS and it was fairly easy. They gave me the name and the number of the company. The tech found that there was a problem with some sensors. They cleaned the jets too and that solved the problem for me. It's working well now. Every time I would get a call for something, it would go well. I’m getting things taken care of for me. However, the only problem I have with AHS is they don't offer weekend service. I had to wait three days ‘cause it was a Friday when the unit started acting up. They couldn't get anybody out until the following Tuesday.

For my recent claims with AHS, the techs looked at my washing machine and my microwave. The microwave wouldn't shut off. The tech said he felt like the relay was stuck on it. It was intermittent and he couldn't get a new board for it. He was really good and very informative. However, I'm in a little debate with AHS right now over my claims about the washing machine and the microwave. But they've been good as far as coverage-wise.

Ski Plumbing was great. They came out for my recent claim. American Home Shield is way too expensive, though. It's gone up crazy over the years that we've had it. I don't think I would recommend it based on that alone. But we have it, so we're keeping it for now. Also, when you go to the app on the phone, it doesn't really work. It doesn't show all the categories. You have to go to a computer and check. When I went to check the water heater, there was no water heater on my phone. I had to go to my computer and log in there on a bigger screen because their mobile interface is not great.

Maui Pools came out for the pool pump and they had to replace a capacitor in it. I was very happy with what they had done. It works great now. The tech who came out was also very good.

It was a good experience. American Home Shield responded well. The website is easy to navigate, and the reps were very good. The tech was early, very polite, and knew what he was gonna do.

American Home Shield is not that expensive. Also, I can talk to somebody because sometimes whatever it is that I have a problem with is not on there. I hate voice prompts. I have six dogs. They bark, and I couldn't talk to anybody because it hears the barking no matter where I go. And it would hang up me. I'd rather have the choice to just press the buttons and answer that way than just the voice thing. That's why I initially went with AHS. What I also don't like is all this back and forth with their people that they sent me.

Whenever something breaks, I know AHS will send somebody to come and fix it. My air conditioner wasn't working right recently and Texas Heat and Air came out and replaced it with a new one. The copper line was never replaced from the other unit that we had put in here and it needs to be replaced. So, that's our issue right now. They were very professional. I liked everything. The tech kept me informed. He called me almost every day or every other day, to check on me to see if there was anything. Because it took a little while for us to pay for the electricity to get hooked up over here. Because that was a propane furnace. So we went on and ordered an electric one instead of propane, because I'm on oxygen. It's safer for me to have the electric instead of the propane.

AHS sent a technician over for my plumbing issue. I had three issues and he solved all three. I had one incident, but that was years ago with another house. But other than that, the technicians they've sent have done a good job.

Most recently, I had two claims with AHS. I had a refrigerator that had a water dispenser that would shoot water at you randomly throughout the day. The tech was able to figure out what was causing that. At the same time, we had a leak under our sink. The plumber was able to tell us what was causing that leak. I had two different people and they were both fantastic. They were both here for 30 minutes. I have to replace the filter myself under the sink, so I'm waiting for that to arrive. But the refrigerator is fine.

I've had a good experience with AHS. I had a roof repair recently and the process to submit was excellent. One phone call, two minutes, they take my money, and we were good. I've been pleased with the contractor because he was very professional and efficient. As a matter of fact, this roof claim, I called in early morning. By the end of the day, the contractor was in touch with me. And within days, it was done. He was great. It was just a couple of shingles that had some wind damage and it was easily taken care of. I'm glad I have American Home Shield. It's doing what it's supposed to do and it's working.

K&S Plumbing came out because we had a block in the sewer line and the water was backing up into the house. They ran the snake through the line but weren't able to fully clear the blockage 'cause they only go out so many feet under. Then they had to come back with different equipment and go further out, which we paid for out of pocket. The folks from K&S were excellent. The claim process with AHS was fine too. I had no problems. The whole home warranty does what it's supposed to do.

I'm going on my second year with AHS. Showers Plumbing came out for my claim and they did really well. They were very pleasant and helpful. I was worried it was gonna be a long experience and we'd have to get new faucet fixtures. And he said, “What we're gonna do is we're gonna pull this all apart, break it down, and we're gonna redo it.” That was what they did and they tightened everything up. I was really happy with it. It went very well. I also enjoyed the technicians. I was glad that they called me ahead of time to say, “We're coming today. And we'll call you when we're on our way.” I appreciated that because I'm in and out of the house during the day. I work long hours and it was good timing. I am very satisfied. I would recommend AHS.

The techs who came out recently for my appliance claim were fantastic. I was very happy with their service. The appliance got taken care of and the issue was resolved.

We had an issue with our air conditioner not blowing out cold air. AHS set us up with a serviceman. It was Climate King. He was out and had it fixed the same day. He was very nice. I submitted the claim online with AHS and their website was also very user-friendly.

I was very happy with my experience with American Home Shield. I have zero hiccups. And I'll definitely be using them again in the future. This is my first time ever with a home warranty company. I never had a need to put a claim with them in the last year or so that I've been with them. But just recently, my over-the-range microwave went bad. So, I used them. From the day that I put in my claim to them having a technician out, to the whole case being resolved in less than 72 hours, which is a fantastic turnaround.

My recent experience was a fairly seamless process. I placed the order through the American Home Shield app, and someone contacted me within the next 24 hours and they said they have somebody in the area about 15 minutes. They came out right away. They were very professional and they were able to address the issue that we had. It took me less than five minutes to complete the order. They already had the address online. Once I clicked on the proper address, I was able to scroll down to request the service that I wanted, which I think plumbing was one of the choices. I clicked on it and then it asked, "What issues are you having?" I clicked on clog and they were able to just come out and address that. I would highly recommend American Home Shield. They come out, they address the issue, and it's a seamless process.

Oasis Plumbing came out for my water heater that went out. It leaked everywhere. I had to get it replaced. I submitted the claim to American Home Shield through the phone. The claims process was smooth. The tech was cool. He was nice. He helped me out. He got it fixed. The only complaint I have is the process that Home Shield has to do. My water heater went on Monday. I didn't get it replaced until Friday because of all this red tape we gotta go through. We had to submit the claim to Home Shield, then they have to review it and that can take up to two days.

My wife dropped a pearl down the sink. So, I went down to check on it and then it had a big hole in the tubing. I was able to take some of the part, trying to be nice to whoever comes in and fix it. So, I had to get that replaced. I couldn't get part of the tubing undone because it was rotten and metal had rusted. So, I asked American Home Shield for someone to come out. I had a claim where Northwest Sundance was sent. Sometimes, they were like weeks out before. But this time, someone came in only in a couple of days. So, it was much better this time of them coming out. The technician took 15 minutes to fix the issue. I was like, "Wow. I wish I could have done that." It was fast. Overall, AHS has been good when I've used them. The people that came out had been good and reasonable about fixing issues with a reasonable price.

My most recent claim went fine, and the vendor was responsive. They got here quickly. American Home Shield has sent those vendors out before. And the last time that they came out, it was also a good experience. Two years ago when they sent them out, it wasn't so good, but the company's changed and it's getting better.

My son's been using American Home Shield for years. He recommended them. I used the service one time. I did the service request over the internet. The site was fairly user-friendly. Everything was fine except that it was a refrigerator that went out, and it took three weeks to get a service person out to take a look at it. They had to diagnose it, and then it took another 10 days to get it fixed. That's too long on an appliance that is critical.

I did a plumbing claim to American Home Shield, and the gentleman who came out did a good job. He was a very good technician. When he turned the valve to shut off the water, it was leaking. He was gonna come back out, but we were able to take care of it. The only thing is, regarding discounts for the premium, I was told that I was supposed to get a discount from AARP, but then the person told me I couldn't get it because I already had a discount and I didn't understand that.

They needed to come out to replace the wax ring and they still haven't replaced it yet. They're coming to take pictures. They're trying to find a reason not to replace the wax ring on a toilet. I could do it myself, but since I'm paying this money every month, I thought they would come and do it. But they've been out three times to take a picture of it to see what they have to do to replace the wax ring. That's just lifting up the toilet, putting the ring down, and putting the toilet back on. I'm sure I'm just gonna cancel AHS. I've used AHS five times and only two times were good. And these are all for simple projects I could do by myself.

National Plumbing came out and replaced the garbage disposal. It had a crack in it and water squirting out the side. The experience with the tech was very good. He showed up, took pictures and took it apart. Went out and got us a new one, brought it in and replaced it. Everything has been fine with AHS. It's always worked well for me. I like their promptness as well.

My blower went on one of my AC units and May Heating came and repaired it. It was a very positive and helpful experience.

We've had American Home Shield for almost four years. The previous owner had it and we kept their services, but I hate it. The one time that we needed to use it, we got horrible service. Our furnace, which, apparently, is very old in our attic, wasn't heating our home the first time we needed to use it this year. We went to go ahead and called out. American Home Shield sent us an email saying, “Hey, schedule a tune-up for free.” I called to do that and I let the person know that I called with “Hey, the heater isn't heating.” They said, “Well, the tune-up’s just for the tune-up. But if there's anything else going on, we'll need to have somebody else come back out.” “Okay. No problem.”

So far, I've had no issues with Home Shield. I went up on the website and did a claim through my portal. I was told who had been assigned to me and that they will reach out. The service company reached out to let me know what day they're available to come out, and that's the point when we set up the appointment. A guy from Advanced Appliance came out for my free tune-up and checkup of my gas heating and air, and my AC central. Upon looking at my furnace, he noticed that the conductor had gone out, and he wanted to replace that. He had to call Home Shield to get the approval for him to fix it. He did everything on the phone, and I just got on the phone to confirm that I was giving him permission to fix it. When he looked at my AC unit, the condenser was also going out, and he replaced that as well.

I've had lots of experience with American Home Shield and I've never had a problem. It's good coverage, and they're really responsive. When my AC stopped working, Extreme Heating and Air did a good job coming out for me. The particular guy they sent out was professional, punctual and knowledgeable. He explained things to me. He said a capacitor went out on it and fixed it the same day. I like that he does his thing and fixes whatever, then he leaves.

We had a claim with AHS where Alpha Appliance Repair came out. The heating element in the oven was bad. It had started to melt and it caught on fire. They came out on a Saturday and replaced it. Also, when the dishwasher went out, that was unrepairable. We got X amount of dollars and got to go pick out what we wanted, which was nice. We like how fast and speedy the claim gets done. They also have so many local people in our area to provide the fast service for calls to get out to do the work.

The AC was leaking through the ceiling because we had hurricane damage. The service has been completed, and the repairman was good but when the service was completed, the weather changed. We're still waiting to check it because it turned cold and we won't be using the AC again until next week. As a suggestion, AHS could have a not so big service fee. It's a little steep for what's going on because people don't really use it that often.

SGY Services came out for our plumbing claim. The handle of our faucet wore out. It was loose and hanging. There was no way you could turn it up. The plumber couldn't fix it. He said it had to be replaced and they did. And then we waited. They came back with the faucet and replaced it. It's fine now.

My hot water heater went out. It was making a hissing noise for a day and a half then it stopped making hot water. I went ahead and called American Home Shield. A repairman came in, looked at it, and said, ”That thing's toast.” I asked how long was it gonna be before we have hot water again. He said he had to submit a claim, wait for American Home Shield to make their approvals then I was gonna have to decide whether or not I wanted to spend the difference.

My sister and her daughter had gotten American Home Shield previously, and they had a good experience with it. As some of my appliances were starting to age, it made sense to get a home warranty. With American Home Shield you're spreading out what you pay over a long term. Recently, we had a problem with the AC unit. It wasn't blowing cold air. Several months back before we got on American Home Shield, we had another company add some freon. It evidently had a leak that was bad enough that it needed to be replaced. We did a claim with American Home Shield and they sent me multiple emails and told me that FBR was gonna be contacting me.

I called American Home Shield for the furnace. The rep who picked up the phone had great professionalism. But my problem was they were acting within their own liberty of what they can and cannot do. For the heating problem, in Minnesota weather, they could not expedite my request. It had to be treated as normal. As a result, we were almost five days without heating. Thankfully, the temperature stayed within the 50s. But if it was dropping down to 40s, we all would have been in trouble. I even called them a second time asking them why don't they expedite our case. They said it was not below 30. I had to put my oven on and blow the hot wind into the house with a fan. My children could not sleep downstairs. They all came up and cooped up upstairs, which was so inconvenient.

We were losing cooling during the day, and at night it would cool back down. The unit did that regularly, so we called American Home Shield to get somebody out to take a look at it. They said there was a leak in the cooling system that was losing coolant. They replaced a coil and a couple of other things. It's functioning fine with the exception of periodical squealing. I squirted some WD40 on the fan motor outside, and the squealing went away. The fellow came out to take a look at it yesterday and said that the motor probably would have to be replaced at some point, but American Home Shield would not replace it unless he heard the squealing, which he didn't because I had squirted the WD40 on it.

A contractor came to check to make sure the furnace was ready for winter. They were sent overnight so it was very quick. But when I had my water heater changed out, I was very disappointed in American Home Shield. They had to take the frame off to get the water heater out. American Home Shield sent these two people out knowing what they had to do at 4:30 in the afternoon. It was too late to start such a project. After two hours, they were anxious to get home and the frame was put in terribly. I had to hire someone to come back and put it together, which cost me $200. I also had to pay a $1,500 permit for it. That seemed a little bit too much and there were also other expenses with it. For what I use, it would be easier for me to hire out. For the furnace inspection, I've seen them advertised for $72.

I have a 25-year-old house and everything is breaking at the same time. This week, I did a claim for my refrigerator, and the process with American Home Shield was very easy. I've always had good experiences with their representatives. Lately, they've had reps that are ESL speakers, but they're still pretty good. They monitor themselves on how well I understood the person that helped me. I got a survey asking that yesterday, which I thought was nice. Sometimes, you can't understand them at all and it's so frustrating.

Active Appliances came and looked at our oven range. They made some recommendations for a fix, but I'm still waiting for approval from American Home Shield for them to do the work that's needed. I've had American Home Shield for 15 years and lately, I've had problems. Their contractor will come out but inevitably, American Home Shield will find some reason under their fine print that it's not covered. They've been sketchy. Sometimes, they're really good and things get done, but my purpose of this is make my issues go away. If they're not gonna cover certain items for whatever sets of reasons, that feels like a cop-out.

I like American Home Shield and will continue to use them. The process works well. I call them, tell them what's wrong, they tell me that they will have someone call me to fix it, and they do usually within the next 24 hours. So far, we've been able to have them come out quickly and repair things. The technicians are always courteous. They clean up after themselves and do a nice job. My most recent claim went well. But one thing made another thing going, and they have not made an appointment to come back and do that. I think I have to give them a work order number from American Home Shield so I plan on calling them today.

We got American Home Shield in July when we bought a house that included a year's policy. I've called them twice since we moved in the house. Interestingly, they covered neither of the issues, so I'm not all that excited about them. On the first claim, the rubber gasket on a front-loader washing machine was full of mold and needed to be changed out. They wouldn't cover that. On the second claim, the furnace stopped working and we had had someone else before. The guy that American Home Shield sent was very good and fixed the problem. But again, it wouldn't be covered by American Home Shield.

I have two claims with American Home Shield. One was changing the microwave that was not working. It's taken us a month but it's still not fixed. The parts have been ordered but it's taking too much time, which I didn't expect. The other one was to do an HVAC service, and that was bad as well. It was not worth doing it. The vendor did not do the job even though they said they did. They came in for 15 minutes, looked at it, and said everything looks good, which surprised me. I was under the assumption that they will do all the testing that they're supposed to do to make sure all is good, but nothing was done. American Home Shield needs to vet their vendors properly. If we're paying $100 for a service but we don't get that service, then there's no point of American Home Shield contracting those vendors.