American Home Shield Reviews

Solar Beam Pool & Spa come out for an issue. They had to order a part, but then, they came right out again because they said it definitely needed a new motor. I asked them if they would install it. They said they had to get approval from American Home Shield first. They called the next day and said they got approval and they’d be out the following day. They were nice guys and did a great job.

I have been with American Home Shield for approximately 10 years. They do what they tell me that they will do, and their contractors have been good. There had been a couple of times, however, where we had a little bit of miscommunication or problem in scheduling. One time, our conditioner went out and it was extremely hot in the summer. The contractor they contracted with was closed for three or four days. And then it was a weekend, and there was a holiday the Monday after it, so it took several days to get our unit fixed. Still, for the most part, AHS has been good.

My spring broke on my garage. I called AHS because we just recently purchased this home and we had a home warranty. They told me that the garage door spring was under the insurance. They called me back and then they said they would have somebody out to my house 11:00 and 3:00 on Monday. The guy called me back and said he was sitting in front of the part store and the part store wasn't open but came out before 3:00. He communicated with me the whole time, very knowledgeable, and respectful.

We had an appliance issue and when we made a claim with AHS, everybody that we talked to was lovely. They were very responsive and got back to us very quickly. They assigned a vendor, ADA Repair DBA All Desert Appliance, very promptly. The vendor worked with us very well. They came out quickly and they called beforehand. They were wonderful and were very kind. We opened the garage, they went in, and they fixed the problem. The tech was both efficient and knowledgeable. He was quick to get it done and he did it right. He knocked on the door per instructions. We thanked home and he left. It all worked out well and they did a good job. Thank you to Home Shield for getting our problem solved so quickly.

My dishwasher was leaking, and one of the doors was not closing right on my refrigerator. The contractors came out and assessed what was wrong, and ordered the parts. In a day and a half later, we had them order, install, and repair. The techs were great. They were knowledgeable. They were really good about just doing their piece with as little interaction from me as possible so it was a great experience. The company that came and fixed it, followed up like three or four times just to make sure everything was satisfactory. And they did great with customer service and everything as well.

C & P Plumbing came out four days after I put the initial claim in. That was the first day they had available on their schedule. They were pretty courteous and super nice and they assessed what the problem was pretty quickly. The tech looked at the faucet and knew exactly what the problem was. Everything is great as of today. I feel pretty good about Home Shield. That was my first claim and I was pretty happy with the response and the quickness of getting it resolved.

I sent in a claim online when the air conditioner wasn't blowing cool. The contractor came out the next day and they were very professional and very informative. They were able to answer any question that I had. They were able to show me things. It was a great experience.

American Home Shield has been wonderful so far. I've had them for a year and a half and they’ve fixed everything that’s come about. When we had a leak on our kitchen sink, the contractor was excellent.

I had a pipe that was leaking under my sink. Submitting a claim for its repair to American Home Shield was really easy. Everyone there was really nice. Their tech from C Mayes Plumbing & Heating came out and he said that something there was disconnected. He fixed it for me.

Our plumbing claim with AHS went really well. The gentleman came. He was very nice, very polite and friendly. He checked it out. And then he figured it out, that it needed some parts. He said he would order the parts, and in a couple of days, he would come back. And the secretary would just call and let us know what day they’d be able to come. Two days later, they called and gave us a time from between 9:00 and 1:00. And he came by and fixed everything. We were very happy.

I’ve had AHS when we first moved into our home and we’ve been here for over 15 years. And then for the first 10 years, I didn't have to use it until the last two years. My services have been fine. The tech from BW Air and Heat was able to see exactly what the problem was and he fixed it, and so our air is now working properly but unfortunately, the day it was fixed, we didn't need the AC. We needed the heat. It was cold other than that everything went fine.

The ice machine and my refrigerator have been out since November. Dixon Appliance of Nela came back-and-forth but they couldn’t fix it. Then they charged me again to come out. I tried to tell them they still hadn’t fixed the problem but I didn’t wanna argue for $125 so I paid. The refrigerator had been on and off and I don’t trust it. I’ll get up one morning and it could be out. It’s lucky that I have a big house and I got lots of refrigerators. I’d have to move all my food out into my laundry room fridge. It’s a drink fridge but at least it’s something.

I was having some plumbing issues. They sent out Super Rooter and everything was on point. There's Covid-19 so I was surprised they came. I’m glad I have AHS. It’s a good deal to have.

AHS somehow billed me $25.82 on my credit card and I have no idea why. I tried to connect with somebody there. Their reps kept saying they don’t see it on my account. I told them it wasn't on my account but it's on my credit card. I connected with my salesperson and emailed him asking if he got to the bottom of the issue with the $25.82. Somebody needs to get back to me on this issue. My salesperson still hasn't come back to me on resolving it.

I have had American Home Shield for 20 years already, and the process used to be easy and a lot cheaper. Nowadays, it is hard. It can take a few hours to call them. What they want you to do is email or buy whatever online, and then you cannot talk about who it is they are going to send. Not all of them are good too. You definitely cannot pick them because some things they only have one for. I called in my pool less than a month ago, and they happen to have two. I have had one guy that I refused to have out here -- his idea of fixing a leaky busted pipe was to put tape around it, so I did not want them.

Home Shield is quick to respond to our needs and that's always good. Recently, the keypad of our pool heater was defective. I filed a request online and the contractor was here in a day. He repaired our pool heater.

My last two claims with AHS went well, but the first one did not go too well. The contractors that came the last few times were great. They were much more professional than the first one that came. I submitted my first claim over the phone, and the last two I did online, which was easier. According to the website, I would be called, but after a couple of days, I'm thought that there was a miscommunication. When I looked at a different e-mail, it said I needed to call. There needs to be some clarity there.

Our refrigerator service started awfully horrible. Valleywide came out three different times for my refrigerator a couple of years ago but they never got it fixed. It was frozen and I ended up fixing it with a hairdryer. They're worthless and I'll never have them again. Then I asked for a second opinion and the guy came out and got a part ordered.

When I have a claim, I call up American Home Shield and tell them what the problem is. They charge me $100 immediately when I call them up. For a claim regarding my pool, they got in touch with ABNation. ABNation called me and made an appointment for the service for the following day or the day after. I know ABNation as I’ve had them here twice. Initially, the problem had to do with a piece on the filter that was broken. When you put the filter on, the pool would lose water because there was a piece on the filter. That piece had to be changed and ABNation did that.

American Home Shield was the most publicized, most recognizable and credible organization at the time I selected them about three years ago. I generally call to submit a claim because I like to hear if I can get all the information at one time. I can get an acknowledgment of the call and timelines when I should expect things to start happening. That way, I don't have to wait for AHS to call me back or text me. I have a framework that I can work within. Now, when they send a text and stuff, it just confirms what I already know even if I don't see it right away.

We've had American Home Shield on and off for years and we just renewed. Recently, our water heater was making a loud noise and it’s crazy. We made a claim online, which was easy, and PHD Mechanical came promptly. They couldn't fix our problem because they said the water was too hard, but they did a good job and they were very nice.

We had an electric issue and it was handled fine. Putting in the claim was a very easy process. I usually start online and then if I have a problem, then I'll call. The reps are very good too. We also had a problem with our furnace when it went out and the guy didn't show up. I already waited six hours for this other guy to show up and the house was cold. When I called AHS and told them, they sent somebody else out right away.

The first claim I had was to rekey our locks when we first moved into our home. The second time was that something went out on the stove. Then recently, we had a toilet issue. When flushing the toilet in the hallway, it continued to run. Then when flushing the toilet in the master bedroom, the tank wasn’t filling back up with water. Innovative Plumbing Solutions came out and they were great. Overall, I would recommend everyone who purchased a house to get the home warranty, because when things break down, you can call, pay the deductible, and it’s an easy fix. You’re not stressed out and worried about if you have the money to fix the things that break down.

I had three different issues where one toilet was leaking, one was constantly running and other was not flushing properly. I went online and filed a claim for all of them. The AHS site was really easy and simple. It was pretty self-explanatory. Colorado First Plumbing and Sewer was our given vendor and I was to be contacted within 24 hours. The vendor contacted me right away and everything was so fast. Their guy came out. It happened Monday. The guy was awesome and he was really helpful and friendly. My partner and I were working still and he worked around our schedule. Everything got taken care of and it seems to be good.

We had a Microwave that wouldn't turn off. Submitting a claim for it online to American Home Shield was very simple. They sent Reliable Appliance to do service. Each time AHS's contractor has been sent to us, they come immediately. However, there is always quite a long wait for parts. I don't know how they will solve this issue aside from having their own inventory which is almost impossible. For this claim, the guy from Reliable replaced three switches. He did a good job and now, my microwave is working fine.

I had a leaky water heater and Heroes Plumbing Service came to check it out. I had to replace it. It was gonna be a whole ordeal and I was gonna take four or five days to get it replaced, so I opted for a buyout option. I sent American Home Shield what they needed, the receipt, and did that all the same day. I did it myself.

I have an account and I went online to make a claim. It’s definitely easy. The contractor called right away, and they were great. A young guy came out a day later and fixed my toilet. It was only 15 minutes and he was done. He was very pleasant too. This is my second year with American Home Shield and I had two other people in the condos that have it now too because I told them about it.

I called for my washing machine. My wife was home when the first company came out and they didn’t give her a business card. The guy looked at the washing machine for five minutes, didn’t turn it on, didn’t do diagnostic, and told her that I needed to unhook the washing machine and leave it out the curb so he could pick it up, and he didn’t give her any information. I told my wife that we ain’t doing that. After I complained and complained to Home Shield, the second company came out and they were really nice. They looked at my washer, said what was wrong, went and got parts, tried to fix it and couldn’t fix it, so then Home Shield replaced it.

We bought a new home and our new home warranty was about to run out. So, I looked at the reviews and every review for American Home Shield was good. I just wanted to have extra coverage on the house and decided to get the warranty. When the air conditioning wasn’t cooling, I received a call within an hour of submitting the claim online. The contractor was awesome, very timely, courteous, fixed the problem swiftly and the technician was a very nice gentleman. Since then, the AC has been just perfect.

Greenway Home Services replaced my Freon and repaired a leak. They were very well organized and I appreciate how they followed through with everything. I’ve been really pleased with American Home Shield but one thing is that I know they contract with certain companies. And one time, a company came out and gave me a diagnosis of what the problem was. It was something that I was gonna have to manage on my own because it wasn’t covered, which was fine. Then, I had another problem with a different situation and Home Shield sent out another company. When they came, it ended up connected to my previous problem and they gave me a different resolution. That was kinda confusing because one said I needed this and one said I needed that. They were both gonna be costly and I didn’t know how to resolve that.

I’ve been with American Home Shield for a very long time now so it saved me a lot of money. I had a problem with a circuit board on a stove. It wound up being a problem with the circuit board and the manufacturer no longer made that circuit board so I wound up getting a new stove. I never knew how many years of warranty I would’ve needed to save up to get a $1,700 stove. Recently, my toilet was leaking. I needed a new flapper valve where the tank was attached. The guy who came out did a new supply line from under the house. He answered all my questions and he was great.

I submitted my claim online and then I got a tentative appointment date. They let me know that the service person would contact me to confirm, which they did. The tech was there Saturday morning. The cover of the fan broke and it took about two weeks to get the part and then he came and he fixed it. It was a painless procedure.

I bought the gas stove from a discount store in July and on the 12th of August, I reported that both the burners were doing the ignition sound, even when the flame came on. Thor Appliance came out and they fixed it. But a few days later, the problem started again. I had to fly out to India but when I came back, it was doing the same thing. I reported it again and they came. They said they fixed the nose clips but within three days, it was doing the same thing again.

John Hudgins Plumbing came out to our home. He came twice. First of all, I had asked them to address a leaky faucet out in the back. And he checked that, and there was nothing wrong with it. It just needed to be screwed tighter. But I was afraid to touch it for fear I’d break something. But I also had asked to have him check the toilet that was wobbling on the floor and the shower. When my husband would be taking a shower and have the temperature of the water just right, it would click out on him.

I work in real estate. I had my AC break down and I didn't have a home warranty at the time. I had to come out of pocket to pay it. After talking with a few friends, it was just better for me to have a home warranty. I’m a single mom so I don’t have a lot of reserves built up if something happens at bay. I tried American Home Shield. I know the account manager and she has always helped me if I have any problems with them. American Home Shield was just the one to go with. I've been with them for four years and they work better for me.

I had been with AHS before and for financial reasons, I stopped using it for a couple of years. I tried a different company, but they were garbage so, I went back to AHS. They've been reliable. For my claim, May Heating came out and fixed my issue. They were here for 20 minutes.

American Home Shield have sent out people who seemed pretty reputable. Online claim submission is easy to navigate and we get the response pretty quickly. Everything is pretty straightforward with them and the service is just there until you need it.

When I had a claim on a dishwasher, the guys came right out and they wore gloves. They were clean. They assessed the deal, came back, put the part in, took their mess with them, and it was perfect. They were also the last ones that came for my washer. But the first experience with the washer was not a good one. When the first person came out here, he replaced the transmission and clutch. But no sooner than he drove out of the driveway, I turned it on and it sounded like Boeing 747 taking off. It vibrated all the way out to the door. I called back immediately and complained. The man left this giant grease-leaking part in my laundry room. He left grease prints all over my wall, my washer and the dryer. He didn't clean up his mess. I told American Home Shield to not send that man back. I told them to send somebody else in that company, but they sent him back anyway two more times until I finally had a fit.

I am very dissatisfied with the service I have received from American Home Shield's Billing/Cancellation department. Their customer service is below par in more ways than I can describe. I have been a customer since 2013 and have no issues with the way they handled service calls I had over the years. Due to COVID-19 and financial situations, I have had to make choices in my finances so needed to cancel this policy. When I called to cancel, it was very difficult to understand the representative from American Home Shield. Once she told me she was transferring me to the cancellation department, I was on hold for over 30 minutes waiting for them to answer.

I had a problem with my air. I called American Home Shield, who I pay in excess of $65.00 monthly. They said they would send a contractor out and took the $75.00 service cost. When the man from Southern Heating and Air came, he checked my unit, found no Freon in it, said there was a leak somewhere and said he would return with equipment to evaluate where the leak was coming from. Two days later, I received a call from American Home Shield stating that the contractor informed them that there was a leak and that I would need to pay in excess of $600.00 to have him put in the Freon. She said that AHS only paid $10.00 per pound for Freon, and that the contractor was charging $100.00 per pound.

After I filed my claim with AHS, the contractor came the next day. He came out to change out an electrical panel on my dryer. First, he analyzed it on one visit and ordered the part. He then came back out. He was very efficient, went about his work and did an invoice. I've very satisfied.

The freezer of my refrigerator stopped getting cold and it stopped working totally. I made a service request to AHS and they had Sears come out. They were prompt. They called and they came out in a day or two. My refrigerator went down and now, I'm gonna be able to get another one. AHS gave me some money towards that. If you don’t have a home warranty, you should invest in one. AHS is an excellent idea and they have been very helpful. But they need to improve on the follow-up call once they close you out like if they're gonna buy another one for you. They should make sure that they follow up after their customer after the service has been done even if it's just a quick followup to ask how things went. But with everything that’s going on, I'd give them a break. I also need to call AHS because they told me they were gonna send out my gift card within two days but I haven’t received it yet.

Every time I call Home Shield, they get the things that I need repaired. But sometimes, depending on the availability of the contractor, it takes a little bit longer than other times. For the most part though, they have finished and done a great job with the items that we have had them to work on. A couple of years ago on an air conditioning problem that I had, the contractors were a little expensive for the other repairs outside of what is covered. But the way that they repaired the job, I’m happy with.

In the last three or four years in the 10 years I've been with AHS, I've had some issues. They don't have that many people to do work. We've had to wait and I haven't had time to look for another company. It has been very difficult to get through to them and the contractors who come out are not well-known businesses. We've even had service people who came whom we just told to leave and then we would wait another week to get somebody else out.

There was a water spot on my ceiling so I filed a claim online and the site was user- friendly. They assigned Three Brothers and as soon as I figured out who was coming, I contact them immediately. The tech cleaned something because it was clogged. There was a crack in one of the fittings so he had to replace it and that's where the water was coming from. Everything went great with AHS as a whole. They emailed me when they were coming. They also text me to tell me they were coming. I can click and see how far away they were. The whole process is pretty simple and I enjoy it. No complaints.

My ceiling fan blew up and almost caught on fire. I put a work order online and then I got emails and texts from Home Shield. They're very professional and accurate in timing. The contractor spent time looking at the unit and seeing what he could do for it. But the unit was burned out so he was unable to save it. He picked a better quality ceiling fan to replace it. I have two in my living room but they don’t match them. Other than that, he was honest, very courteous, professional and he did a great job.

I love American Home Shield. I love their representative here in Jacksonville. She’s wonderful and I really appreciate it. Also, the contractor is always timely. They scheduled and worked with me which was nice. I was supposed to wait a week, but it’s okay. It is what it is. I had an AC issue and the contractor wasn’t the most personable kind of guy, but that’s okay. He came, did his job and left. I’m a Realtor so I try to get as many buyers and sellers to buy a Home Shield warranty as possible.

My electric hot water tank was burning coils and water was getting cold fast. I called American Home Shield on Monday and the technician was there on Wednesday. He went and got his tools, and the job was done 30 minutes later. He was clean and swift. He was very friendly and the claim was beautiful.

Having AHS is good. I've put a lot of money into it, but I haven't needed them very much, It's like the insurance--you hardly ever need them, but when you do, it would all make it worth it. Recently we had toilet leaking in one of my bathrooms and the tech from Lex’s Plumbing came out, found the leak, fixed it. It was a loosened nut in the bolt where the water's held. He also checked out two toilets we have in the house. Our toilets were kind of sluggish when flushing and he said they were just old. The tech was great. He did a thorough job and was really helpful. Our toilet has been working well since.

Our mini split was not heating so I went online and put my information in, and then I got a call that same day. Everyday Heating and Cooling came out on time and diagnosed the problem. And because we had another heating and cooling people that usually do our heating and cooling, they suggested that I needed to talk with them, and I did but they refused to do anything. So I called back Everyday, and they came and fixed what was wrong. They were excellent.

There are two zones in our hot water heating system, one for downstairs and the other for upstairs. There seemed to be some oil leaking from one of those zone pumps. It is a red device. We submitted the claim over the phone and we spoke to a live person from American Home Shield. The man from Pro Comfort Heating & Cooling came, cleaned up the oil on the floor and checked it out. Nothing seemed to be needing any attention, and he suspected that when somebody was here in the fall, they simply lubricated it so much that a little bit of the oil dribbled out. The man did a good job cleaning up, and he was polite and informative. Everything seems to be fine since he did the repair.

I used to work with a lot of people that were in real estate and they highly recommended American Home Shield. I went with them and it has been a wonderful experience thus far. I recently purchased a house and not long after, I noticed a leak in the water heater. I called AHS and they sent someone out right away to look at it. The next day it was replaced. This claim went perfectly. I highly recommend AHS.

I was having issues with my stove. The tech who came out was a nice guy. He didn't have too much to do to it. He said we did a good job with the little work that we did to it. It was leaking a little so he checked for leaks and cracks. He fixed something up then, and it's doing just fine. I also had an issue with the AC. The electrician came out and he said my unit was gone. I'm waiting for a phone call and it is so hot. It's like 80 degrees here.

The first company, Blue Ridge Mountain, saw what the issue was, but when they reported it back, they reported it in a way that was not correct so that I would have to pay them more money. There was a lot of back and forth with them. A&B Plumbing & Home Services, on the other hand, was a lot better. The guy came right out and saw what the issue was. He went back out and called to explain what was happening, and then he fixed it in less than five minutes. Submitting the claim to American Home Shield was an easy process. I've, however, had another home warranty company and I liked the pricing of the other one a little better. What they covered was a little bit more, too.

I liked American Home Shield for two reasons. One was, it was said to be the number one provider on the internet. I'm old and gray-headed, and I didn't know if it was true or not, but it was between them and Sears, and I went with AHS. But I'm struggling now because my friend went with Sears and he said that they would replace his central air or heating system completely if they couldn't repair it. And the guy that fixed ours said that AHS would only do so much on it. Still, I'm happy with AHS so far.

We had some issues with the appliances and things going out so we figured getting a warranty from Home Shield would be a good thing. It would be cheaper to have it than to get our appliances repaired. I had stoppage in my bathroom sink. As soon as we called Home Shield Immediate Response Plumbing & Rooter was there either that day or the next day. We had a great experience with them. They were very professional. They were not there very long because they knew exactly what to do, fixed the issue, and told us how to avoid it in the future.

We've been with Home Shield for quite a few years since we moved and they've been good. Our heater wasn’t blowing hot air recently and I called them. The tech was very professional and with the virus, we also had to take precautions. He came in, did what he needed to do, fixed whatever it was that he needed to fix and left. It was as simple as that.

When the water heater was leaking. I contacted American Home Shield and paid my $75. They sent out Advanced. Advanced looked at the water heater, said that it needed to be replaced, ordered a new one, came back out and installed it a few days later. However, I'm not 100% happy with AHS. They're very costly. They should also pay a little bit better because we still had to pay out more than $400. When you're looking at what you're paying versus what you're getting, sometimes it pays and sometimes it doesn’t. If I had the time to research the competition, I would do it, but I don’t have the time. But all in all, I'm satisfied.

We’re in our second year with Home Shield at this location. I bought the house new five years ago. But I’ve had American Home Shield at previous homes at other locations. I like that I have one number to call, or now they have it online, that I can get stuff fixed, make my wife happy, and she’s not mad at me. The water in the dishwasher wasn’t getting hot. Proficient Appliance Repair contacted me the next day and told me they would come the following Monday between 4:00 and 6:00, and the guy was there at that time. He was good. He fixed it and told us if we had any other problems, to call him back. He would leave the ticket order open if there were some other issues. The dishwasher works great.

I have no idea how latches work. Action Overhead Door came out. A latch came loose and all the tech had to do was snap it back in and he oiled the rollers. We’ve had some problems where the contractors had to come back, but that’s typical. Some of those things were trial and error. We had an ice maker that we had a problem with last year and the tech came back twice, but he finally got it fixed.

We had a prior warranty company, and we were paying probably about $300 less a year for them. But when the two years old it died, it cost me over $2,000 with the old warranty company to get that repaired so we immediately started shopping for a new warranty company and spoke with American Home Shield. I explained what we had just gone through, and they told us how much it would’ve cost with them and so we switched.

We had a sump pump issue. I called my home warranty company and they connected me with Home Service Corporation, who then called me to make the appointment to come out. This same company has been out to my home probably three or four times over the past several years and they’ve always been great and fantastic. There have been some times where I couldn’t get an appointment as quickly as I liked, but other than that, I’ve been very satisfied with AHS.

Everything was fine with my claim with Advanced Appliance Repair. The washing machine kept coming up with an error but I could never figure it out so I called American Home Shield to come fix it. I've been with them for a couple of years and every time I've done something, they took care of what I needed. One time, I did a claim on my air conditioner and I didn’t really trust the diagnosis I was given so I called and got a second opinion on my own. I spent my own money to pay for it. Once I got the second opinion, I paid for the problem to be fixed then I called American Home Shield and they reimbursed me for it. So everything with them has been good so far.

When the AC wasn't blowing out cold air, submitting my claim online was easy, but I wish you could type in what the problem is instead of having to pick from what's already there. AHS then sent an email and a text message. They also called. It was raining on the day the contractor came and I kinda felt bad for the guy. But he did an amazing job despite the heavy rains.

When we bought the house, we received the Home Shield policy from the previous owners and we decided to give it a try and renewed it not too long ago. We’ve used it several times and submitting claims is very easy. We go to the portal and put it in. We were seeing a problem with our dishwasher and a couple of days later, the tech from Fleming Appliance Repair showed up on schedule. There was a piece of silverware wedged into the bottom of the dishwasher and he found it quickly and resolved the issue for us just fine. We’re quite satisfied. Home Shield has always been competent and very timely so far. I was pretty skeptical when I signed up, but so far, they’ve been pretty good.

AHS sent a furnace company out and they didn't resolve the problem with my heating. They sent another company out and the tech who came said that the other tech should have replaced a certain piece. They replaced that for me and everything is working now. Both of the gentlemen from the second company were very nice and they did a good job. They were able to fix the problem that should have been fixed the first time.

I've been a customer of Home Shield for 20 years and I've had six to eight accounts with them over the years. One time, somebody came out and I didn’t like the service. I complained and they didn’t do anything about it. They came out a couple of times and they eventually got it right. I left for seven months. I left in February and I came back in September. Also, I like Home Shield, but they went from $75 a visit to $100 and I didn’t like that big jump in price.

My heater was not running and we thought the fuse had gone, so we replaced it but still it wouldn’t work. So, we called in the tech to come and look at it. It looks like the fan capacitor is burnt out and that even like a fuse blew out, too. So, the contractor that AHS sent came quickly, analyzed, diagnosed the issue and replaced the capacitor. It was pretty quick and really good. The only difficulty I found was that I was not able to request a service through the online account. I tried multiple times, logged out and logged into the account and tried to do an online request and it didn’t work. Previously, I had done it online and it was pretty easy. Otherwise, the experience was fine. I don’t have any complaints or issues with it.

The people who owned this house before us lied to us like crazy during the escrow. And thank God for Home Shield because we’re getting some things fixed. Some things, we have to take to court on. It’s unbelievable, some of the things they lied to us about. And right now, I have workmen out there, putting up a new garage door because it's coming apart. That’s not covered by Home Shield but the garage door opener was. Also, all four septic tanks were full and the previous owners said they had pumped it two years before. Their Realtor also said that it had been pumped two years before but it hasn’t been pumped in probably 10, 12 years.

There was a time when my dishwasher would just start running randomly like it's on the dry cycle. We couldn't get it to do anything else. Submitting a claim to AHS was easy-peasy. I just called them up, let them know what the issue was and they sent someone out. This time, David’s Appliance Service came and their tech was polite. He made it a point that he needed a mask on. He did what he needed to do and ended up replacing the motherboard. In another case, we have a heat pump in our system that wouldn't work. I was told by the guy who did my home inspection that someone had installed the wrong thermostat. The tech sent by AHS checked it, said that I could hook it up and that it was gonna work fine. It did that.

Our dishwasher was giving us a particular error that we could not get off of the LED screen despite following all procedures in their manual. It turned out to be a defective board and float valve. We filed a claim and the contractor was supposed to contact us within 24 hours. They were very quick about it. The contractor was very professional, personable and clear. He came in, did his work, kept within social distancing and wore a mask which was really good. Since we were having to work, he was very sensitive to what we were doing in the house at the time. After he took his time diagnosing the situation, he came back in a terse and lucid manner and explained what the problem was. He said he didn't have the replacement parts to do this, had to order them and that he would be back in about a week.

Plumbing Repair ASAP came out right away, sooner than expected. The tech had to cut holes in the ceiling around the hot water heater. And where he thought the valve was, he found the joint and the joint just fell apart and another part fell apart. Also, he turned off a valve, replaced the joint, and then replaced that valve or the turn-off valve. Then, he left and told us to watch it for 24 hours just to make sure. The tech was really good and everything was fine, except that we have a lot of water damage in the ceiling.

Our AC wasn’t blowing cold air and the tech that came replaced a part. He was good and easy to work with. The repair went well.

I've had Home Shield for six or seven years and they've been able to help work through issues on our washing machine, dryer, microwave, and air conditioning. It usually takes 24 to 72 hours to see a contractor. I've had Appliance Connection and they always provide great service.

I had water on my floor that I couldn't figure out where it was coming from. I made a claim, which was easy, and Southern Air Conditioning came to check it out the same day. I had the water heater as well as the heat and air checked, and nobody could find the problem so far. We haven't found the source. It's not wet right now, but I think it'll come back.

AHS came as a one-year gift when I bought my pre-owned home. When the first year was up, I renewed it. We’re in a small town, but there are local plumbers and appliance dealers somewhat near. However, instead of finding someone locally, AHS seemed to be sending contractors from San Antonio, a bigger town 30 miles away. I'm very pleased with the contractors though.

I have a track of lights as well as outlets which were not working. I submitted a claim and AHS's contractor, R & R Electrical Allstar called ahead of time and did a preliminary diagnostic. They scheduled me for the next day and let me know that someone would be coming out. Their tech came to find what was causing the issues. Everything went well with this claim. AHS sends out qualified guys who are very friendly.

When my air conditioning wasn’t cooling, it took the guy about two days to come out, which wasn't as long as it usually takes. He was really nice and didn’t come in the house too much. But when he did, he was extremely professional. The air conditioning is working well now and freezing me out most of the time. But when I had trouble with my water heater, when I had trouble with my dishwasher, and the last time I had trouble with my air conditioner, it took them a long time. Overall, I’ve been pretty satisfied with AHS so far and I’ve been happy with the services.

We've had Home Shield since we bought the house so it has been about a year and a few months. We just did the renewal. We wanted peace of mind, knowing that we have somebody to call if something does break down. My husband and I have a busy schedule so trying to find people to repair the sink is time-consuming. It would be good to just be able to go to one service and then they all recommend and just send somebody out to us. Lane Service was really good. The tech was very professional. He made phone calls before he arrived. He did a good job. Everything went really well. We have AC again.

My thermostat was losing charge and the AC unit was kicking off in order to charge the unit. So, Airtronics had to install a separate charging wire from my AC unit down to the thermostat so that it was not kicking off, and they did that. Submitting a claim with American Home Shield is very easy. I've been a customer with them since I owned the home back in 2011. Other than raising my service call fee, everything's been fine. It's provided enough return to justify the cost every year I had. I have a pool. So every year, my pool motor, pool pump motor and cleaning pump motor go out. So the cost of replacing those motors alone is enough to pay for the service. If you have a pool, it's 100% worth it. If it's not, it's sort of hit or miss.

The stove knob started smoking and after I submitted the claim to American Home Shield, it took a couple of weeks for the contractor to be sent out. The technician came and looked at the stove knob. Then, he came back with the part. Since then, everything has been working great. I also had a claim for a washing machine and that went good.

I started my protection with AHS at the beginning of the year. I had to go and renovate the place after my last tenant, so I figured I wasn't going to chance having problems in the future. As a matter of fact, I have two properties and I insured them both. I investigated pretty thoroughly and the providers were all about the same price. But the ratings for American Home Shield were so much higher than the other places. So many people were satisfied with the availability of service people. If there was a claim, it was taken care of properly and quickly. They seemed like a lot better company, which was why I went with them.

GE Appliances came out for my washer and they were quick. They always call us ahead of time and say that they are gonna be here in 15 minutes. They also inform us if they are delayed because of what has been going on right now. Moreover, they always ask questions before they enter my home for precaution for the Coronavirus that we are facing right now.

Our most recent claim with AHS went well but it took forever to get through to them and I find that to be the issue all the time. And when you finally get them, sometimes, the phone will hang up and they don't call back. Then you're on the phone for hours again, trying to get someone else. Other than that, I didn't have a problem with the contractor. We caught the leak at the very beginning, which was what saved everything. He said he didn't see any water damage as it relates to the water going through the wall, into the living room. But he said to let them know if we smell something funny.

The pool pump was not working properly. Varner Spa & Pool came out . The tech told me the booster pump is going out but it wasn't covered under the warranty until it was more broken. He said that I would have to basically call back when the pump breaks more, which doesn't make very much sense to me. He repaired the sand filter, which was one of the problems that we called about and the booster pump which is making a really loud noise. He explained it to me that he doesn't want to take advantage of AHS by saying that it's broken but he said in the same token he wants to do right by me. And he told me the company will call me and follow up.

I've been with Home Shield for over a year. I joined up under my neighbor. They were supposed to send me a $50 card, but they never sent that for me and my neighbor. We had called before and reported it and they promised they will send it, but they never did. When the furnace wouldn’t come on, I called it in and Home Shield gave me a expectation of from the time I called to 48 hours. And then, Air First Mechanical called me and said he would be here between 11:00 and 3:00, but he was right here at 11 o’clock.

We just bought the house and American Home Shield is what was offered to us when we bought it. I didn’t wanna have any surprises, but I’ve already shelled out 400 bucks. I’ve made four claims with American Home Shield and it’s just an on-going thing. I’m using my homeowner’s insurance to take care of the house right now. I call to submit my claim to AHS. It goes through a series of prompts and then to a representative. I get an email from the contractor that they’ve been contracted.

With AHS there’s peace of mind and you have the ability to get your issue repaired without paying the whole amount. They sent out Tompkins for a microwave display. Everything went fast and efficiently. They needed to replace a motherboard and they were very good in their service. The tech was very knowledgeable. He had to wait for a part for about four days, which was not too long.

My heating unit was turning on but not putting out warm air. I called AHS on a Friday to submit a claim and their rep told me that it would be on Monday or Tuesday or the next week when their contractor, Air Squad Heating & Air Conditioning would call. The rep also told me that I could call Air Squad if I wanted to. As soon as she got off the phone though, Air Squad called me and they did great. Everything has been fine since they came.

The contractors that came to fix our AC were very professional. With all this stuff going on with the Coronavirus, they didn’t even have to come inside our home. They did everything through the garage. They just let my husband know when they needed the AC turned on. I also had another claim for my stove and that one went fine too. The contractors fixed my oven. I also had one for my microwave and that was fixed as well. The only thing was that the amount had increased and I didn’t realize that it did. But I’m happy with AHS.

When I needed to have my heater fixed, I requested for service online and it was super simple. I called on Wednesday and the tech came out on Saturday. He was top-notch and the unit is working great now. I've heard horror stories about American Home Shield, but so far, I have not had a single problem. I'm coming up on the first year, so I'm going to be renewing shortly.

When it came to putting the claim on the website, I couldn’t explain that most of my toilets were stopped up as well as my bathtub. The whole system was backed up and there wasn’t a good way to word that. I wasn’t able to get everything I needed into that claim. Still, DNR Services came out, fixed my plumbing, and it was done. They did great. It was something I could’ve done myself, but I needed plumber strength. I learned that buying a big snake at the store, no matter how much it costs, is not as good as a plumber. They can get a huge snake with a machine that forces it through all the clog. It’s the first time I’ve had to use American Home Shield and that was easy-peasy, so I was shocked that it went so smoothly.

My garage door opener would not open up and I was locked outside my home. I had no place to go and I was trapped in my car. A friend of mine recommended a locksmith, so I paid a locksmith to break in the side door on the garage. But I've had the garage door opener fixed several times through the home warranty with AHS, so I was disappointed that I was trapped out again.

Our realtor suggested American Home Shield, and the guys from Favre's Pump and Well Service were great. I sent everything in through the website, which was definitely easy to use, and I also called the contact number to touch base with them, making sure that they have my number. The contractor contacted me as to when they were going to be here. They were very prompt and super nice. They were also friendly, knowledgeable, and professional. They were able to diagnose the problem quickly and suggest, "These are all your options." They didn't try to sell us on one thing. Overall, everything went really well.

I couldn’t get my water heater to work. I did a claim with American Home Shield online. I had a leak in the wall, too. MSE Plumbing said that they were booked solid for seven days, but they said I could call American Home Shield and tell them it was an emergency to get it moved up to two days. I contacted American Home Shield a second time and had them turn it into an emergency request. A contractor was dispatched in two days, but they didn’t do anything with the leak because they said it had to be visible. The only thing they really repaired was the water heater. But the contractor was on his game. He was really nice and he explained everything.

The contractor called and said they wouldn’t be out until Monday, but I pleaded, and the owner of the company called me and they sent someone that lives 45 minutes away. He drove all the way here on a Saturday, took care of my problem, and he was awesome about it. My fee was waived too, because I was out of work because of the virus. Home Shield is always quick about getting stuff fixed and this will be our second year with them.

When we bought our house, the previous owner bought the AHS policy and we kept it that first year. They do everything well. I like that I can just go to the computer, tell them what I need and they will schedule an appointment. Generally, the response is so quick that by the time I walk out of the office into the living room, I've got a text saying the contractor will be contacting me for an appointment. Then, a few minutes later, I get another text which is a confirmation of my appointment.

It was easy to file a claim when the water heater was leaking. I just called Home Shield and they had Dean’s Plumbing & Heating give me a call and set the appointment. Then they were here. We had to get a permit to replace the water heater and they got the permit. They did the work and after that, an inspector came out and inspected it. So the experience was really simple. Dean's was great and the water heater has been perfect since.

We had a slight water leak on one of my water heaters and we had a toilet that was running all the time. We called it in to American Home Shield and we were told that a contractor would be out within 24 hours. They came as said and they were great. Since then, everything has been perfect.

My daughters both have older homes and getting a warranty was a good idea. We’ve had pretty good luck with American Home Shield. I’m on the account for both my daughters' and my house. When the air conditioner was, my daughter set the claim up online. Then they called to tell me the appointment and I referred them to her phone number. Doctor Cool fixed it.

I had OneGuard and I switched over in January. Recently, I called in a service request because we weren’t getting cold air. Anders Air Conditioning came out and diagnosed it. They found out that the compressor was shorted and the outside blower wasn’t turning on, so they had to order parts. They waited until they got the part in and rescheduled the installation procedure.

Submitting a claim to AHS was really easy. I appreciated it. I was able to do it all online. It was pretty simple. I received a message right away. As soon as I submitted the claim, they asked if it was okay to send a text, I said yes. I was having some water. It looked like it was leaking down the wall. I was really pleased with the service provided by the contractors. They were very prompt and professional. I'm ecstatic. It was really great experience with AHS and better than expected.

The service was excellent when I spoke with AHS to file an AC claim. The technician who came in was pretty respectful of this whole Coronavirus thing. He did his job and did it efficiently and quickly. The motor was out and he did what he needed to do. I felt good about American Home Shield because it would've been pretty expensive to fix that thing. It served its purpose.

They’ve been able to fix what we’ve asked them to come out and look at. When we initially set the account up, it was under my phone number and we’ve been trying for years to switch it to my husband’s phone number but it hasn’t worked. That’s a small thing though.

My parents had American Home Shield and when we bought a house in Florida, we also got them. We had a lot of success in Florida and we were happy with their service. Then, we bought a brand new house up here and after about 10 years, we thought it was time to get American Home Shield again. Recently, we had an issue with our washing machine and they sent out a tech from Sears. He was awesome. We’re in the middle of this COVID thing and and I couldn’t believe people were coming out. And when he came over, he kept his distance and had it fixed within 20 minutes. I couldn’t believe it. I thought they were gonna be ordering a motor and we were gonna wait a week, then they'd be back after that. That’s the way it usually goes and I was anticipating all that. But he fixed it with no surprises and it was running within an hour after he left.

I filed my first claim for our AC over the phone and the contractors came within a few days. They wanted to come out sooner than I could actually be here so it was quick. They did a really good job and they were very professional. The AC has been working great since.

When I call American Home Shield outside the regular 7:00 to 3:00 timeframe and it goes to the call center, it’s a little frustrating sometimes because it’s almost like they just want to pass you on to someone else and not really listen to the issues you have. But the initial call which started up a recent claim was seamless. I was a little hesitant with everything else going on right now but the contractor was prompt as far as scheduling and coming out as well as assessing what the issues were.

My claim for the heat that wasn't working went great. The tech came a little early, which is good to me, and he was really quick. The unit was working as soon as he left. Though AHS could lower the prices, they're unlike my other company whose contractor would come then tell me they couldn't fix the problem or tell me what it is but I still have to pay to get somebody else to fix it. With AHS, I'm paying for something and when the contractors come, they either fix the problem or replace the unit as good.

AHS has been fairly responsive when I've had an issue. I feel like sometimes the contractors could come faster than they do, but I don't know if American Home Shield has control over their schedules. They don't have people coming out on the weekends, but that'd be great if they could do that as well. But as far as my recent claim, the contractors were fine. Everything was done.

When our air conditioning was not cooling, I made a request online and the technician came out in two days. The unit was repaired while he was here. He had the part in his truck and did it really quick. It worked and it was great. He was very kind and super informative too.

Oak Valley Appliance keep finding problems with the refrigerator, so they had to order a door. As of a couple of days ago, it’s a similar problem in the door. So, they’re working very hard at it, but we still don’t have a refrigerator producing ice cubes. They’re doing a good job. We had two claims with American Home Shield. One was for the refrigerator in the past, which never got to working. And then we called them up because the washing machine quit working. So, when they were out, we said, “You know, you never got that icemaker working.” They said they’ll take care of that. So, as far as the washing machine, it was the most recent one and it was fixed. I’m a real estate broker. I’ve been giving my clients AHS coverage for years and I finally got it for myself this year. I just decided I would try it because my client seem to be happy with it. The coverage has been fine.

Having Home Shield is worth it. The contractors have been really nice and I haven't had any issues with them. When our dryer was shutting off, we filed a claim and it was a very simple process.

There was a time when I had an issue with AHS. I was paying directly to AHS and their contractor claimed that they came to my house. But then, they never did. Still, that was straightened out and AHS didn't charge me. I had to wait almost five months though before they claimed a buyout. So, it was hard for me. Recently, GM Appliance Service, AHS's contractor serviced my claim for an appliance issue. The tech needed a part and he told me which part that was. He ordered it and then came back to put it in. Everything has been working since then.

So far, everything has been coming up pretty well with AHS. I'm very satisfied with the contractor's service. He was very professional and a very nice man. I had a backflush on the kitchen sink and everything was taken care of the same day. He opened up one of the pipes that were coming out through the wall, re-piped it with the snake and fixed the issue. I'm very happy.

Our air conditioning unit was not kicking on in one of our units. Epic Mechanical came and checked in, and apparently some switch got switched off somehow. The tech was very pleasant and very efficient, and came in, discovered the situation, fixed it. Everything seemed to work pretty well after that. We were impressed because in the past, we've had some experiences where somebody would come out, and you could tell they were looking for ways to find more work but this guy didn't try to sell us a new unit. Two of our three units were brand-new and that third one, he said, is still working fine. We've had American Home Shield for probably 20 years. We stick with them because they have been reliable and had taken good care of us.

The contractor AHS sent took less than 30 minutes to fix my oven when it wasn't getting hot.

We had two claims with AHS. The first one was a dishwasher and the second was HVAC system. The repairs went great and everything went well.

Our recent claim with AHS was for the refrigerator. The guy came out. He looked at it. He said he had to order a part, and he called us that following Wednesday and we got it scheduled on Friday of that week. They ordered the part and then they came to install it and repair it. They were great. I had no problem with them. It was super easy submitting that claim to AHS. I chose to do it via phone, and within an hour, I had gotten a call from June Appliance. I had switched from a prior home warranty company that had let me sit for two and a half weeks before repairing my fridge. And that’s the reason I went to American Home Shield and I’ve been satisfied with them ever since.

NW Sundance Services came out for a plumbing issue and the tech did a good job. He was very professional when he came in and he checked over everything very thoroughly. He was really good in his diagnosis of things. He even noted that I have some other safety issue and that I should call an electrician to fix. There was an outlet right underneath my sink and if it came into contact with water, it wouldn't be a good thing. So I felt that he was very good. He went over and beyond. The only thing is that he didn't have a mask on. That would have improved that visit – to have some protective gear on, when they do come up to your door, even if it’s homemade.

I had Choice Home Warranty before and switched to AHS, but the copayment is a bit high at $100 per service. But the electrician they sent did a good job and fixed my issue. Before the service, I also called other electricians, but that simple thing could not be fixed.

A friend mentioned American Home Shield and we looked at it and decided it was a pretty good deal. We’ve been with the company for 20 years. We filed a claim for our washer. It was not spinning very fast and it was making a lot of noise, and so the clothes were not dry. We did the claim online. The website was very easy to use. They said the contractor would contact us within one to two business days. The contractor was early. He’s been out at our house before repairing things, and he’s always very professional, very prompt and courteous. They were unable to get the parts, so they cashed it out.

I've used Home Shield's website a couple of times now. It took a little getting used to, but I'm good with it now. I filed a claim for my air conditioner and they said to expect the contractors within 24 hours but it was probably within ten hours. They sent Union Services Air Conditioning out and they were very professional and courteous.

Something was wrong with my fluorescent lighting so I called the claim in and they scheduled the service within a day or so. The contractor explained to me that even though the center part of it had broken out, we could still use it. So the tech replaced my bulbs and everything is working since. The tech was timely and he was a good guy. I've had Home Shield for about four years now and everything has been done just fine. I had another company before and their prices were going up. But with Home Shield, they're more reasonable.

I don't have any difficulty in submitting claims. The only thing is that nobody comes right out. Sometimes, it's at least two days' wait. But this time, it wasn’t as hot. It had actually gotten a little cool here so I just had the fan going. Last year, when I called, it was probably two days' wait and it was really hot. But the contractor provided good service. The tech wasn’t here long either. He immediately saw what the problem was and got it taken care of.

Our microwave was not heating and it was a few days when we noticed it. There was popcorn and I thought maybe there was something wrong with the popcorn bag. But then we realized it was not heating properly. My husband submitted a claim with American Home Shield, as he usually does it, and it was pretty easy. Our assigned vendor then was A P2 Tech Services.

The washing machine would not spin out the clothes. It washed but then everything was still soggy wet. I'm in South Dakota and my husband is in South Carolina where the home is. So, he submitted the claim and AHS sent out a tech from Star Services LLC. But he couldn’t fix it. He tried to order a motherboard and wasn’t able to, so they said they were going to replace it.All in all, AHS was excellent.

Our one experience with Home Shield has been good. Our board went out in our sensor unit. I filed a claim online and they called me. The contractor was here on time and he said the insurance would cover the board. He suggested that we get a new unit but if that didn't work, then they were gonna go get the part. He was trying to sell the unit before fixing it but then we didn't qualify for whatever financing they had. He didn't have a choice and he knew he had to fix it. Then he said he didn't have the part on the truck and he had to go order it. He was gone for 15 minutes and brought the part back to fix it.

For my plumbing claim, there was a flange at the base of the toilet that had to be replaced. The toilet also had to be installed. The person who came out said it was gonna be about four hours, but he wasn’t the one who did it. I didn't trust in what he was saying so he gave me someone else. They came out and were very professional. I was really happy and surprised when they were all done in an hour and a half.

I’m a homeowner, but I don’t know if something breaks down and I’m not really handy. It’s always nice to know that I can call AHS and just for a minimum of $75, they can come out and take care of the situation. I like the convenience and support. However, there are some hits and misses with the contractors. But I don’t think that it's AHS' fault. For example, I just had a contractor come out and look at my AC. But they didn’t do what they were supposed to. And the only reason I said this ‘cause my AC broke down.

For my recent claim to American Home Shield, things were pretty efficient. I filled up a form online and their contractor, AZ Remodeling & Plumbing Inc. Fort Lauderdale was out within 24 hours to assess the situation. There were a couple of different things that they looked at. The primary issue was a shower faucet that wasn't working correctly. AZ Remodeling came, assessed my problem and told me they were ordering parts for it. They will follow up once those parts come in.

My Realtor mentioned that American Home Shield is good, so I went with them and when there was a little leaking, we put in a request online. It was straightforward. The contractor then came out, fixed the leak in 30 minutes and it was good. It was, overall, an easy process.

The ice maker was not working properly. When I turn it off, it's still running and just freezes everything up in the back. National Platinum Service came out and mainly found out what the problem was, it was unplugged in the back of the refrigerator, a hose was loose or it wasn't connected properly, and that caused it to freeze. They had the part and fixed it right away. Now the refrigerator's running smoothly as it could be.

We're very happy with AHS and whenever we submit a claim with them, a contractor usually comes out the next day. But for our recent claim, it took a couple of days for the plumber from Acrown Plumbing to come out. He repaired a leak around the drain in my kitchen sink and he was very good. Everything with them was great.

People considering a home warranty program should make sure to do research for their home and understand what they need. They need to know what needs to be covered and what is covered. I haven't had any issues with American Home Shield. The AC's condensation drain was clogged and Efficiency Experts cleaned it out. Overall, AHS has been pretty helpful for me.

I’m happy with the service that AHS provides. When I had a leak in the kitchen faucet, the contractor took it apart, straightened it up and fixed it. Now it works fine. If you’re buying an older home with issues that you may or may not know about, having an AHS warranty is a great idea.

My light fixture went out and so I submitted the claim for it over the phone. The guy from Queen Electric came out the next day to fix the issue. He was so professional, courteous, and knowledgeable. He was respectful of my home and he wore his mask. Since the repair was made, the light switch has been working fine. I highly recommend the contractor. I get some contractors into my home, but I’ve never had that level of professionalism. I was very surprised. American Home Shield should keep them around. I’ve been a customer of this home warranty company for five years now, and it is a waste of time and money because this is the third time I’ve used it. But, I’d love to be safe than sorry.

One colleague at work recommended American Home Shield. I also saw a number of positive reviews online, just looking around. The claim experiences as well as the contractors that they sent have been really good. The contractor showed up five minutes after putting my claim and fixed them as fast and left.

The kitchen sink's faucet was one of those that has a stretch mechanism in it where you can pull and apparently, the thing that you pull fell, jammed up in there, and then the faucet fell off. I filed a claim online. Home Shield's website is very user-friendly. The tech from High Priority Plumbing took a few minutes to figure it out and he said that it sometimes happens with that type of faucet. He was very friendly. He had covers for his shoes and we maintained that six feet. I didn’t get in his way and he was done in minutes. I didn’t have to have to buy a new faucet. I’m happy with American Home Shield.

Home Shield is punctual. We've been with them for about four years now and when we call about our appliances, they get right on it. Also, the contractors have been great.

Our washing machine went out. I called the people with American Home Shield and they sent us a Sears guy look at it. He was here for an hour and a half. It was about irreparable and it burned up the circuit board. Somebody else came the next day and they didn't know what to do. He made a call and then he left. We got a phone call a few days after that saying that they were going to replace the washing machine. They were the one selecting the unit, and it was supposed to be delivered on March 12th. Since our washing machine has been out, our clothes have been getting awfully scarce. If it ever gets here and gets hooked up, I will be satisfied. We've had AHS since last summer, and my wife's son recommended it when we went to see him in California. He had had problems with something, and AHS replaced it right away. It also did not cost him anything.

I had the Home Shield warranty with my previous residence. When we bought this house, that was the company that we chose to use for this residence as well. If you have an emergency, you could have something like emergency technicians. Everything is great. For an electrical issue I had, Flash Garage Door Service was sent out. It was a little motor issue so their tech was able to replace it. It took him about three minutes. He knocked it out and he took off. It worked out perfectly.

Our upstairs air conditioner wasn’t working correctly. I called AHS and did the automated thing. I did that on a Sunday night then the people from Total Comfort called me the next day to schedule a time. The techs were very nice and gave us lots of options. They also helped us make decisions about what we needed to do and they were great. I would recommend them. And so far, everything’s worked like clockwork with AHS. We have them for 15 years now and we got great service, so we just kept renewing. Plus, the warranty has been very valuable to us. We’ve had a couple of issues and some of them would have been pretty expensive to handle without insurance. So, we’re glad that we had it.

My appliances were all new and they were all breaking. So, I got American Home Shield and I’ve been with them for less than six months. When a horrible sound was coming from my dryer, I made a claim online. I was told at the time of the claim when to expect the contractor and he came in a couple of days. He did a great job. He knew exactly what to do and he fixed it.

We had a couple of hot spells in Texas and when we finally turned the AC on, it wasn’t cooling at all. I called American Home Shield and told them what was going on. They said they would send somebody right out. The contractor, CityLine Air Conditioning, text-messaged and sent a picture of the individual that I was to expect and what time he’d be here. The guy who showed up was very professional and straight to the point. I've been with American Home Shield for about a year now. I chose to go with them after I googled them. They were the number one choice on the website I went to.

The capacitor of the AC needed to be replaced. There was a wire that was bad going into the capacitor. I submitted the claim online and it took me five minutes to do that. American Home Shield emailed me quickly and they told me who was going to be contacting me. A-US Air Conditioning of Texas contacted me within an hour and scheduled the appointment. They then came out and they did everything on the first visit. Previously, I had Old Republic and they ended up not wanting to renew me. So, I went with AHS -- it was a familiar name and I had heard of them before. I became a proponent of it because it saved me a lot of times on minor little issues. I have always kept one now ever since we moved to this residence we are at now. Overall, I was pleased with American Home Shield.

AHS comes when I call and the service is great. When the pipes under the sink were leaking and a contractor came out the first time, he changed the pipe for hot water instead of the cold water. When it leaked again, the second people who came did a great job. My son bought a house last year and I told him to get AHS. It’s easier to pay monthly instead of waiting for something drastic to happen and then they'd need to come out a couple of $100.

American Home Shield is much better than anything we've had. We had been with another warranty company for almost eight months but they were the worst and then we ended up changing to Home Shield and they fixed the issue right away. First of all, the response time was great. In the past, we've made a couple of claims and it was four or five days before we got a technician out. It was terrible. But we didn’t wanna cancel the warranty because we don’t wanna be without any kind of home warranty so we figured it's better than nothing. But we always planned to go to Home Shield. It was just a matter when we would do it.

Home Shield is timely and pretty efficient. We had an issue one time where I didn't understand how to give feedback and I felt we've paid too much to have servicers come and were unable to fix our problem. We had a dishwasher issue and I paid $100 for them to come out and weren't able to fix it. They told us it was an electrical problem. So then, we had an electrician come out, paid $100, and he was not able to fix our problem. The dishwasher was still not working and the electrical part is still not working, and we paid $200 so that woke me up to realize if something didn't work, maybe I had to go back and say it was not fixed so we don't have to keep paying that $100 for them to work on the same issue. You could end up paying $300, $400 for different people to come out to try to fix the same problem. That was my small issue. Other than that, everything is great. We'll keep Home Shield for as long as we can.

I have a claim going on right now with my microwave. The guy had to come and he ordered a part. When he got in here to put it in, he didn’t fix it, so he had to order another part. The parts are like $450 and I’m wondering if he would not have repaired it if it weren’t for the warranty, but would have suggested replacement. But I’m assuming that American Home Shield says, “Repair it if you can.” The technician is guided more by what American Home Shield requires of him. But I haven’t had any trouble getting people out here. They’ve been out here pretty quick, especially considering with the virus. If there was someone who lived alone or someone who wasn’t handy and able to do those things, American Home Shield is great.

The compressor on my heat pump was locked and it was not doing anything. I called American Home Shield and their techs from Billy’s AC Service came out the next day. The techs were great and everything went fine. I’ve had American Home Shield since 2006 and they take care of almost everything. I’d recommend them to anybody.