American Home Shield Reviews

I have 4 homes insured by AHS for over 15 years. AHS replaced the AC unit in my home in 2014 with a Goodman Unit. I have issues with this unit every year since it was installed and have had to pay out over $2000 in Freon due to leaking coils. Again this past July 2018 the AC broke down and after 2 techs have come out they said it was the outside coil that was bad. AHS has just denied the replacement! They put a lemon unit in and after over 50 hours on the phone they have the audacity to deny the claim saying it was not normal wear and tear as if I would damage the coil! I have had the run around from this warranty dept and it is apparent they have no loyalty to their customers. If someone from AHS is reading this please let me know how to contact someone as I will probably have to file a lawsuit due to the mold that has started to grown in my basement due to their negligence and dragging out the repair process.

After waiting on hold for an hour, and also calling on a second phone since it was taking so long, the representative wouldn't answer any of our questions about the approval or authorization process that needed to be completed before we could get our AC compressor replaced. HE HUNG UP ON US. Worst customer experience I've ever had with any company.

I submitted the AC claim with American Home Shield online and it was very easy. I did it in the evening and I heard back from the shop the next morning. They also came on time and the technician may have had the parts with him. He fixed the issue within 15 minutes. Before he came, the fan had been blowing but there was no cold air coming out. But since the repair, it's been working great. The contractor was very professional and knowledgeable as well. They were great and I would recommend American Home Shield.

The electricity in my kitchen on one side of the wall stopped working and I filed a claim to American Home Shield online. Somebody called me that same night and AHS sent Wiley Electric the next day. The electrician said I was using too many appliances at one time which threw the breaker off. They reset it and it was done in no time. They were great and very professional. It was a good experience with AHS.

American Home Shield sent technicians to come and check on a leak on my air conditioner. They had to come out twice to get it fixed correctly 'cause I have three air-conditioners and it turned out that the leak was in a different air conditioner. I ended up with a new air conditioner unit and it was a little bummer for me 'cause I bought an air-conditioner. We just moved in and I called almost every other day to have somebody come out. I was happy with what the people that came out did, but I wish they had done a little more follow-through.

The AC wasn’t cooling so I called American Home Shield. It was super easy with the claims reps and Advantage Air came out two days after I filed the claim. The tech was great and he explained everything. But then I had another issue again, so I filed an additional claim with AHS. Advantage Air came again and they found that there was a leak that they had to fix. They fixed that and the AC works perfect now. AHS is doing a great job and I would highly recommend it.

The outside compressor unit of the air conditioner stopped working. I switched it off and back on several times on the inside. I also had my wife do it while I was outside watching the thing and nothing would happen when she turned it on. I sent a claim to American Home Shield online and I got a response right away acknowledging that a claim has been submitted. They also gave me the information on the repair service that was gonna be coming out. The gentleman that AHS sent out checked the air conditioner out, and he replaced an electric component and then it worked fine. I was very satisfied with my experience and AHS has excellent service. I've had a series of incidents recently and they've been very, very gracious and prompt about getting these things taken care of. I have recommended them to family and friends and several of them did a contract with AHS.

A couple of months ago, our sink was backing up and I filed a claim with AHS. When the plumber came, I explained what the problem was and he diagnosed it. He then explained what he was gonna do and at the end, he told me what they did to resolve the problem. It was good. And the sink is working perfectly now. I'm a big fan of the service from AHS. We’ve been using for them for years and we’ve never had an issue. Having a warranty on my property gives me peace of mind and I don’t have to worry about a repair costing me a major unplanned expense.

I've had American Home Shield since 2000 and I have three houses that have AHS. When something goes wrong, like when my air conditioner didn't work and was not blowing cold air, I call them and they send somebody out. But they couldn't fix something at the California house and we had to have people come a second time. Apart from that, I always recommend AHS and in fact, I told a friend of mine who messaged me on Instagram asking for the name of the company that we use.

The dryer was making a noise, so we called American Home Shield and made the claim, and then they sent out the appliance company. The guy came out and took the dryer apart, and found out what was wrong and ordered the parts, and said he'd be back in a few days. They came back within a week and fixed it up. I couldn't be happier with them. The technician was very courteous, very clean, and quiet. Everything was just top-notch. We also had a problem with the dishwasher and AHS was gonna replace it with a cheaper model that we weren't really interested in, so they ended up giving us some money towards a new one. So that worked out good. I would recommend them.

A garage door opener quit working so I submitted a claim to American Home Shield online. Then, the contractor called and set up a time. My wife talked to them and she said everything was great. They fixed it. Everything's good now and the garage door opener is working. If anyone asks about AHS, I would tell them AHS responds to claims.

My husband submitted a plumbing-related claim with American Home Shield over the phone and he had a very good experience with the agent who came and helped us. Everything was smooth we never had any problems after the service was done. I'm happy with the service. I highly recommend American Home Shield.

My AC wasn't cooling so I submitted a claim online to American Home Shield. It was a freaking awesome experience. Butler M-K Heating & Cooling came out a couple of hours later and their technician gave professional service. He knew what he was doing. Since then, my AC has been great.

Three years ago, when I was working with my original contractor from American Home Shield, I wasn't too happy. Even so, AHS would always send him out. Eventually, we got our contractor replaced. One time, our air conditioner was making a loud noise which was from it's fan motor. I easily submitted a claim online to AHS. The repair took two weeks as the contractor had to order the parts. Still, when he came back out, even though the next day was a Saturday, he did the repair. The refrigerator has been working well ever since the service. AHS's warranty is worth the money for the coverage that people have through them.

The ac unit is real old and at one point a wire came loose, and that created a problem. The other time the contractor AHS sent had to replace a motor. They did a good job and ac is now working fine. I called the claim in and the contractor came after three days but I know that these guys work 12-hour shifts during the summertime because without air conditioning, Las Vegas doesn't go. The guys that came out were very knowledgeable. One of the supervisors called me and checked in on it a day later, and they’re very super.

I submitted a claim to American Home Shield over the phone for my AC that wasn't cooking and it was an easy process. The contractors came out, went up to the attic, found out the problem and repaired it. He was very good. The AC has been great since the repair. My experience with American Home Shield has been great. I would tell others to give them a try.

I submit claims with American Home Shield over the phone because the last time I logged in online, I couldn’t get in. The reps do fine. My last claim was for a home in Riverside and it was for a plumbing. The drain didn’t drain quickly and the contractor fixed it in fifteen minutes. They were there in the window and they just came and got their jobs done. However, I’ve been on hold for more than an hour with the reps, which is insane. Also, they make these appointments and then no one shows up. I end up calling back and re-doing it. I will not use American Home Shield again. I’ll never pay for them again.

My washing machine was leaking and I called American Home Shield. They sent somebody over to the house and it turned out that the transmission was going bad. The guy that came over to fix it searched and couldn't find a replacement for it 'cause it was an older unit. Then he turned all that information into AHS and they said they were gonna do a search on their own. Two weeks went by and we still hadn’t heard from American Home Shield if they found the part or not. So, they called me and explained to me what I already knew about the washer. Then I told them that I had been waiting to hear from them about the replacement part, but the rep didn’t have that information and had to call the parts department, then I got hung up on. Prior to that, my wife was on the phone with them and got hung up on as well.

We had a light switch that arced when we were having some storms so it blew out half of the power in my house. I called American Home Shield and they took the information about the problem. They were very concerned about me being halfway in the dark and it being electrical. Within a couple of hours, I had the contractor company calling me and they came out that same day. They were very quick and efficient, and they fixed the arcing of the wire.

The refrigerator was not keeping anything cold and I was buying a gallon of milk every other day because it was spoiling. It was also leaking water a little and it went on for a while. I called American Home Shield and the claims reps listened to my concerns and they sent somebody to look at it. It took the contractor about two weeks to get here, although they are usually really fast. He didn’t talk a whole lot, but he said it was fixed. However, after he left, I had the same problem and the milk was still spoiling, so I tried to call him myself but couldn’t get him. I called American Home Shield back and explained that and they told me to call them first if it happens again and they’ll contract it. They ended up sending a different contractor the next time.

Our washing machine was leaking and so my wife went online and filed a claim with American Home Shield. That whole process was good. The contractor came out the next day and did well, but now it's leaking again so I need to call him back. Overall our experience has been pleasant.

Our ice maker stopped working so I filed a claim online to American Home Shield. Their claims process was easy. The contractor came in a day or so and he was great. He got to order a part, he followed up and gave us a heads-up when it was in. It was a good experience. The ice maker is now dropping ice good. I recommend American Home Shield all the time.

I’m so upset and would not recommend this company for not doing research on the people that they are sending to our homes. I had a technician come in and fix my washer which works when he left but to my surprise when I went to put my clothes in the dryer it was not spinning. I called the tech back to come look to make sure he didn’t have anything unplugged. When he came back as soon as he entered my home with a smart remark he told me “at least my washer is working now and laughed”. When he looked at it he said most likely the belt needs to be replaced because it is not spinning but that I would have to start another claim because he didn’t have the parts and as soon as he was walking out in his own works he said “well it must be bad luck huh”. Who says that!!! I seriously feel like he scammed us fixing our washer by breaking our dryer which worked yesterday just so we can give them more business!!!

Since I cannot get this issue resolved by the phone maybe I will have better luck here. My wife and I purchased a policy when we purchased our new house back in June. We called and scheduled an appointment to have our dishwasher looked at for a leak in early August. The technician came out to the house and evaluated the dishwasher, fridge and microwave and wrote up the parts needed for all 3.

Submitted service order for A/C leaking coil, the service estimate was only partial coverage. I would end up paying $1500 out of pocket, so I requested a payment in lieu of services estimate so I could compare with other service companies, especially since the provider sent by AHS had a lot of reviews concerning overcharging. It has been over three weeks now and I have yet to receive a quote. I have called 6-7 times, no one really seems to care about my delay. After the 4th call one rep informed me that my request had not even been submitted to the department that determines the amount of payment in lieu of service. As I wait my coil continues to leak and cause damage to my house. This is absolutely unsatisfactory service...

It has been a nightmare from the word go. I called for service twice for my AC and TWICE they referred me to a company that doesn't service my area. On the 3rd attempt, they told me they don't have an AC repair company in my area. They referred me to their "outside authorization department", which means I pay for the repairs and get reimbursed. This sounded like a great plan... That was 3 days ago and I'm still waiting on them to email me the instructions for how to do it. I've called them back numerous times and asked for a supervisor. I've been hung up on and I've been told a supervisor would call me in "24-48" business hours.

American Home shield talks a big game and boasts that they cover all of the internal appliances. I called due to a crack on my toilet near the handle. I'm pretty skinny and nothing had made contact with the tank, so a normal crack. Home Shield took the 75 dollar copay and sent out a plumber to fix it. Soon as the plumber had a quote they called me and said cracks aren't normal wear and tear and I was on my own. They refused to reimburse me for the policy or the copay afterwards.

When you purchase a home warranty you expect the work to be on time and for the cost of the deductible. Not so with American Home Shield. I put in my order online when my AC went out and the service provider called that same evening and came out the next day. They were even early. I was so happy, thought this is great. That’s where the problems began. I need a new compressor, so American Home Shield has to approve it. It took them four days to do so. It’s summer in Texas! Finally get the approval on a Monday and then the contractor can’t come out till Thursday! They also want me to pay $600 out of pocket, because they don’t cover the extra parts required to get it up to code! Are you kidding me?! Part of your agreement isn’t to make sure it’s up to code. My elderly mother has been having a great time with the heat downstairs in my house. It’s Monday so I hope she can make it a few more days. This is unacceptable.

Our refrigerator started leaking. The repairman came out twice to fix the problem. The first time not too much was done, the fridge kept leaking. Calling again 2 people showed up, they actually found a problem but it did not fix the leak. Now I am trying to call a third time. After being kept on hold for more than 30 minutes somebody actually picked up the phone. I requested to speak to a manager, no luck. I was transferred back to the main menu and had to start all over again which I did. After a long wait I got somebody on the line. While providing information the call got interrupted. Nobody called back even though you have my phone number. Guess I have to try again. This whole affair has been very disappointing.

I am trying to cancel my contract but their retention is not answering me. Their customer service said several times they would call me back but they never did. I don't know what can I do to cancel my contract. I was dissatisfied from their service since they charged me 125 USD and did not fix the fridge for over 10 days. Please AHS I don't want to continue as a customer. I want to cancel my contract.

Company representative was able to work out an acceptable arrangement. I have changed rating to 5 star. Representative was very courteous and respectful.

Our electricity was going in and out when our AC was just on so I called American Home Shield. It was very easy and they responded within the day. Also, the contractor was awesome. He was very professional and he was able to resolve the issue. Everything went really well. If anyone asks about AHS, I would tell them to go for it.

I recently submitted a claim over the phone for a fan relay switch that needed to be replaced and it was quite easy. The contractor is a young man who is very busy since he does a lot of work for Home Shield. However, I did not like the way that AHS did the billing. They billed me before he ever did the work and I had to pay $75. A week or two later, when he came and did the finished work, he hadn’t even submitted a bill yet. But he was absolutely outstanding. He had to order a part and he came back and replaced the switch. Now it works perfectly.

I have learned to submit a claim with American Home Shield online and the most recent one went quick and perfectly great. It was for the pool where the filter was leaking. The contractor came out and he was knowledgeable, nice and efficient. He fixed the problem within a very short period of time and the whole process was perfect. We now have clean water and the pool worked more efficiently.

My recent experience with American Home Shield was not good and I didn't like it. Everything was right with the technician, but when I called the customer service, it was not nice. The technician was doing his job and it was the third time that they came to my house to fix the AC. The first time, they sent somebody and they fixed it. But one week after, there was the same problem so I called again, and they sent a different person that fixed it. It was something different but about the same because the AC unit that I have in my garage is still leaking. Before, something was stuck on the drain so they cleaned that and everything was fine but it was leaking inside the unit.

We just bought an 80 year old house, and we knew coming in to the house that our air conditioner was very old. So the home warranty is important right now. American Home Shield is a pretty good warranty company. Once, I phoned AHS because our air conditioner wasn't working. They told us what to expect and what they told us was what happened. The contractor came after a day we called AHS and he was very clear about what he was doing. He opened up the unit, found out what was wrong, went and got the parts and he fixed it.

We've had several different service requests with American Home Shield and we've gone through the process several times. We had a failure with one of our AC systems and we did an online service request and then they assigned us to a provider. The provider contacted us and we scheduled their service visit. The technician came out, inspected the unit, determined that it was not functional and that we needed to replace it. He submitted that diagnosis to American Home Shield and then, they contacted us with an upgrade offer. We paid our portion and then AHS covered the additional cost and we replaced the entire system. The technician was good. Our interaction worked seamlessly and it was one of the best.

I usually submit my claims on the phone with AHS and it is difficult. They need to be more timely when you call them and you shouldn’t have to wait so long to get somebody to help you. Recently, there was a plug at the end of the bar that wasn’t working and when I called it in, I had to try a couple of times before I finally just held on. But the tech they sent was excellent. He knew what he was doing and was very nice. He was also very professional in his appearance, in the way he handled himself, and in figuring out the problem. He ended up coming here twice because he had to call another order in and he did a good job. If I ever call back, I would request that same gentleman to come out because my husband and I both liked him quite a bit.

I had an issue with my air conditioner and I went online to put in a claim with American Home Shield. It was a simple process. I clicked on what appliance I have an issue with and once it was submitted, I waited and got a confirmation. And then, the reps gave me a call and let me know about the scheduling. The contractor came out fast which was within 30 minutes to an hour.

American Home Shield got Fidelity Appliance Services to come out immediately, but I wasn't too happy with the guy they sent out. He should have looked at the dryer because I thought that it was too hot. But he never pulled the dryer out and he was here for about five minutes. He told me that he didn't do that, so I ended up hiring some people to come out and check the dryer vent. At that time, they showed me that there was a duct tape on the hose which I didn't put in there. When the guy from Fidelity was here, he said that the dryer was fine but it was running way too hot. I've had Fidelity before and they were great, but I was not pleased with this guy at all. He was not interested in anything that I was saying. Anything that I was trying to tell him, he did nothing.

I cancelled two policies with American Home Shield. I submitted claims over the phone the reps were very polite and nice. However, it took way too long to get settled. I was without air conditioning in South Carolina in August for two weeks. If you’re talking about a refrigerator out or a toaster or a microwave, you can deal with it, but you’re talking about air conditioning in South Carolina in August and two weeks was unacceptable. I got a different answer every time I called. “We’re waiting on parts,” “We’re waiting on a quote from parts,” “We can’t find the parts.” And then I would call back and then, “Well, we’re gonna replace the unit,” and I got the runaround. And then when we fixed the problem, AHS only paid $850 on my $5,000 claim.

There were some moments in the day, that were relatively often, where parts of our breaker seemed to switch randomly. And there was no apparent cause. I don't think we were overloading in lines. I went online and once I figured out exactly what category I needed to file the claim under, it was straightforward. Scheduling was also very flexible. We scheduled the service for a couple of days after and when Southeast Electrical Contractors came out, the service was good. The technician seemed knowledgeable of what was going on and he was able to replace something for us. So far, the issue hasn't come up again. So it's been a great experience with American Home Shield overall.

The past three work orders with American Home Shield has just been horrible. Every time a technician would come out, they didn’t know where to go and what apartment unit number. I’m overseas. And they would call and wake me up at 2:00 or 3:00 in the morning. They were supposed to be calling the property manager or the tenant. They also bring the wrong equipment every time so the issue is never fixed. I had tenants without AC, and not being able to use their sink for three weeks. They finally decided to bring in their own people and I paid them. Yet, even though the guys sent by AHS never resolved it, I would still get charged $100 for each work ticket.

I tried to fix my faucet but I ended up making it worse. I then went online and submitted a claim with American Home Shield. Their website was exceptionally user-friendly. The contractor who came was professional. He was able to come out on a Saturday, which was nice, because that was what he had available. He resolved the issue on the day he came, and the faucet has been working perfectly fine ever since. I've already had three claims with American Home Shield so far and everything has been very straightforward. They are a nice insurance policy when you have two kitchens and lots of sinks and you're not a repairman.

There was something wrong with the washer. I called AHS to submit a claim and they sent out Appliance Pros of Tallahassee to fix it. The techs who came out were very courteous and very professional. It was easy to do the claim with AHS and they were very efficient and very helpful. I initially went with them because they had the highest rating and I have them for not even a year yet but I highly recommend them.

I submitted a claim online to AHS because I had two outlets that were not working. It was easy to navigate their website and the contractor was out the next day. Since the repair, it’s been great.

I love American Home Shield. I'm really happy that I've picked them up because the warranty is a great benefit to the homes. When I had a problem with my microwave not heating up, I submitted a claim with them over the internet. In the beginning, there was a problem with the telephone number and they were not able to reach me. They had an old telephone number listed for me through Sears, and it was from the time that I haven't had the AHS service yet. So Sears was calling me on a number that wasn't valid. But that was fixed and all is well. The tech came in and took care of my microwave, and it was a great advantage to have the microwave fixed. Overall, it was a great experience and I'm thankful to have American Home Shield.

We filed a claim to American Home Shield for our pool that had a sand filter. When we backwash it, water would come back into the pool and it was shooting out sand. Everybody whom I talked to at AHS was excellent. The technician who came explained everything and he went above and beyond. I've had AHS's warranty for over 20 years and I've never had any problems with them.

It was very hot and my AC quit cooling. I called the number that American Home Shield gave me, and they contacted me with the contractor. Communicating with the claims rep was fantastic. The tech came out the very same day. He thought that what he was doing would fix it and if it didn’t, he would come back and re-do it. The AC has cooled and it’s still working good. I really appreciate AHS's service. Everybody was so professional and they've done a great job. I recommend them to everybody. Sign up with AHS. You may need them.

I’m not too confident in the contractor that comes out for my air conditioner claim. They don't thoroughly detect everything that could be wrong with the system. They're more in a hurry to get it over with as quick as possible then just go. The air conditioner wasn’t blowing cool air and he probably could have seen and checked the unit while he was here back in the July when I first filed a claim. But he didn't and later on, the same issue became a worse one and ended up costing me more money.

Something was caught up in my disposal so I called AHS for the repairs to be done and the rep was very professional. The contractor came immediately and he was a nice guy. He told me what was wrong. Something was shot so he took it out and replaced it.

It was very simple to file a claim with American Home Shield through over the phone. I did the claim for my hot water heater through the automated system. The hot water heater was ordered and a guy from H & K Plumbing installed it. AHS paid a portion of what was covered and then we paid about $500 out-of-pocket. We had the hot water heater installed in July, and I called the H & K Plumbing several times asking about the inspection but they didn't pull the permit like they said they would. I was a little disappointed with them.

Please reference Better Business Bureau Complaint #**. Anyway, I've been an AHS customer for over 5 years, and have been generally happy with the service, until recently, a couple issues had arose that I could not get satisfaction from AHS, or the companies of the dishwasher and sump pump that were replaced in my home.

The AC unit off the first floor wasn't cooling and I made a claim for it over the phone. That part was fine since I've used American Home Shield a number of times before. However, it took multiple calls and contractors to get my problem resolved. When the first company called me to set up a time, they wouldn't give a window. They claimed that the kind of call they got from American Home Shield was a rush. They wanted to give me an all-day-long appointment and I told them that wasn't gonna work for me. The lady got very defensive and her tone of voice wasn't pleasant at all. Subsequently, American Home Shield said that that was not the way it was supposed to be, so they ended up setting me up with a second company. The second company gave me a four-hour window and they showed up within that time. They were very professional and they fixed the problem.

American Home Shield had Big Al's come out when I submitted the claims for the refrigerator and the dryer. The claims experience was fine and I had pretty positive interactions with the technicians. Everything has been working fine since the repair. Having the warranty is pretty valuable. I don't have to fork out the full amount when I need to do the repair.

We had the secondary for the AC dripping down the side of the house and the AC company was absolutely clueless. Their guy came out, flushed out the line and said he wasn’t sure why it was still dripping but he said that the primary looked like it might have had a kink in it. He said that he didn’t do that work so we had to have a plumber come out and fix it. Habit Plumbing came out and their guy cut an inch off the pipe, straightened it out, stuck it back on there but still didn’t fix it. it It was something we could have done ourselves. Half of American Home Shield's reps don’t know what they're doing. One gentleman that I spoke with told me I needed to pay another trade call fee for the plumber to come out even though the drip was underneath the AC.

The air conditioner wasn't running and its compressor needed to be replaced. American Home Shield sent South Place Heating and Air and the contractor gave me advance notice before coming, as I requested, and then he showed up on time. He was very knowledgeable and my interaction with him went really well. He looked at the AC, fixed it, and it was good.

I always have this warranty with American Home Shield for 25 years, even in other properties. When I had a bad kitchen faucet, I called AHS and contractors came after two days. I was barely getting any water out of the faucet and it had to be replaced. And the guys were professional and did a nice job. AHS is good to have and I've recommended it to quite a few people.

We had some water leaking from our air conditioning unit. I submitted a claim to AHS online and they called me and asked a question, but then it was referred straight to the provider locally. The technician came out and checked it out for us and found that there was an insulation backing up one of the ducts which was causing the overflow. He made sure everything was okay. He was quick, efficient, answered questions and left the place cleaner than it was when he started. It was really good overall. I would definitely recommend AHS, especially for a house like ours. It's gonna be 13 years in December so we’re starting to see some of those warrantied things that would need to be replaced or worked on and AHS would definitely help at offsetting those costs.

We bought a house and got the doors changed, and we needed the locks changed as well. I reached out to American Home Shield over the phone but there was something with our account number I couldn’t get through to a customer service rep to submit the claim. I had to call a supervisor. They were able to send a locksmith in under a week though and it worked.

The most recent claim we had with American Home Shield was for garage door openers, one for a rental property and one for my primary. I filed it over the computer and their site was pretty user-friendly. The problem that I had with the contractor is after they came out, they let us know that it was not a covered service because it was our spring that broke. Unfortunately, it was not a very good discount as they advertised. It doesn’t discount for non-covered services with their providers and I was very overpriced for what I ended up paying for.

I submitted a plumbing claim to American Home Shield. The contractor who came to my home thereafter was thorough with what he did and explained everything. He was in and out and very professional. Everything has been working fine since the repair.

We were having problems with our kitchen sink. My wife filed a claim to American Home Shield. As soon as the contractor got in contact with AHS, they came out the same day. The plumber they sent was a really nice man. When he got to my place, I showed him what I found that was going on with my sink that didn't want to drain. So, he ran a machine up and something else. Eventually he pulled the problem out of there. Since then, the sink has been draining perfectly. Overall, AHS' service has been very good.

I filed a claim over the phone with American Home Shield regarding my HVAC system that wasn't cooling properly and it wasn't difficult at all. The contractor that came has serviced our unit before, but when I came home unfortunately that afternoon, the system was down. I submitted it that evening and I understood that the tech couldn't report until the next day. They called and made arrangements first thing that morning. We were able to get an appointment within the next 24 hours and the contractor was timely in coming out.

My freezer wasn't freezing and the refrigerator wasn't freezing or cooling. I called American Home Shield and put in my request. They took it and gave me the name of the company that was gonna be servicing it. The contractor came out once and needed to order parts for it. Then, he came out a second time and installed the part. It has been working well ever since. AHS is a good service company. I've been having them for a while. It's a little bit expensive but it comes in handy if you ever need them.

I had a broken exterior faucet. I used American Home Shield's online portal to submit a claim and it was super easy. They assigned it to Habit Plumbing and they came out after three days. They were super friendly and professional. They took care of it without any problem at all and I was completely satisfied with what they did.

When my garbage disposal was leaking, I filed a claim with American Home Shield online and I got instant follow-up. Someone contacted me and made the appointment then Ability Access Plumbing & Rooter was out there the next day. The guy looked at the garbage disposal, went out, got his new garbage disposal and put it in. He was done in 10 minutes. The unit's working fine now and I've recommended several people to American Home Shield.

Our air conditioner wasn't cooling and it happened on the weekend. I didn't call American Home Shield until Monday and yet the technicians were out Monday afternoon. They were very nice, courteous and professional. They came before I had to go to work and they weren't here for 30 minutes. It was very good and fast. Overall, it was a great experience.

I had a few issues with outlets that didn't work, and the reps that I spoke with were very helpful. The claim was very quick 'cause the problem was that there was a switch that I just had to lift. The techs were here for barely five minutes and they didn't even charge me, so that was great. It's really nice to have American Home Shield 'cause I know I can just call about everything and I don't have to go to the actual insurance. I got it for a year when I bought the house and I will probably continue.

My experience with American Home Shield has gone very smooth. I’ve had three items of need and I simply filed online. I was then contacted within 24 or 48 hours and AHS assigned someone to take care of the task, and I paid the task fee. The most recent claim was an air conditioning element that went out and it was resolved yesterday. It has taken a while because it was more complicated than originally construed. I had a telephone call from one AHS' personnel a week ago confirming what would be covered on the air conditioner repair, what wouldn’t be covered, and what my financial obligation would be. Getting the parts in took a little longer than we anticipated and it could be relative to the weather in other parts of the US . We had two days out of air conditioning.

American Home Shield has been very helpful with anything gone wrong. I’ve always called to submit my claims and I’ve always gotten attention on my concerns. My calls have been very professionally-handled. I’ve heard people say that they have problems. But I’ve been in my home for almost 20 years and I’ve had them for 20 years, and I’ve never had any issues.

My recent claim that I filed to AHS was for the stopped toilet and bathtub. I called them to file a claim and it was horrible. I couldn't get to talk to anybody so I had to do it online. Their site was self-explanatory and I like it. The contractors who came out were all good and professional as well. Everything's been working really good since the repair.

I had a ceiling fan that was not working and the American Home Shield contractor came out and determined that the motor was gone and replaced it. I filed the claim over the phone and the young lady that I spoke with was professional, understanding and I got results when the conversation was finished. The contractor called me and was planning to come on a particular day but they had been in an area where their boots got muddy. They called and said that they would schedule the visit to another day instead because they would be tracking mud all over our house.

On 06/2018 I requested A/C repair. To be noted that I live in S. Florida where during the summer there are over 100 degrees feel like temps. AHS assigned a local company, AAA All Brands Appliances LLC to the repair. The company was unprofessional and took weeks of no show and no work resolution to provide a diagnosis.

Very dissatisfied with the service and very dissatisfied with your vendor. I am having central air conditioning problems where the home is not cooling. Initial phone call to AHS I held on line for over 30 min. They dispatched a company and it took 2 days for them to come out. The tech looked at the unit and said easy fix, within 2 hr the unit was not cooling again. Called the company back at 4:45 pm and they were already closed. I attempted to reach AHS and held again for over 30 min again. I was told they will get the AC company back out, but another service charge would apply, which is crazy since they did not fix the issue. The AC company called the next morning, Thursday but could not come out till Friday.

Just had a terrible experience with American Home Shield trying to get a claim processed on an emergency basis for A/C being out in Tucson, AZ with a high of 105 today. They told us it would be 24-48 hrs. We explained the issue of the heat over the next 2 days and the health and safety concerns of those living there and asked to expedite the request or allow us to get another company. Instead, they argued “our forecast says it’s only going to be 102 today.” And asked what our health issues are? When I said if they are concerned over a 3 degree difference, I can send them a screenshot of the forecast we’re looking at but that that is most certainly not the point.

I contacted American Home Shield to submit a claim about my a/c not working. After waiting 45 mins and having a rep answer then “allegedly” the call dropped and calling back to wait 41 mins. Finally spoke to someone to submit a claim on work that was performed on a Monday and still having the same issue Friday. The rep tells me there’s nothing that can be done until Monday. Not only did I wait a month for them to service the unit with their vendor Total Air Care, but once it was finally done, it went bad again. My house is 93 degrees inside with a severe asthmatic mother and pets, the response of you have to wait until Monday is unacceptable. There was no empathy or sense of urgency. I advise to run and find another provider that cares about their customers and understands the severity of having no a/c.

What is most Americans' biggest investment? Their homes. So, when we (homeowners) purchase a product like a home warranty we look for protection of our investment. My home warranty was included when I purchased my home. The home is new to me, but overall it is 14 years old. We (homeowners) are looking for protection with the home warranty, there is trust involved here, between us (the homeowner) and AHS.

We purchased a house that has the original washer and dryer (from early 1990s). Over the past 3 years the washer has had at least 2 breakdowns a year. Each breakdown has resulted in several weeks of having to hand wash our clothes while AHS brings in a contractor who then comes and has to wait for parts and then finally returns to actually fix the problem. For a family with young kids, not having a working washer that frequently (with both parents working) has been extremely inconveniencing. Plus it’s particularly tough on one's job to keep taking days off work to wait for “4 to 6 hour” windows for a technician and then repeat all over again.

I have a mainline backup in my home. It's causing my basement toilet to back up into my basement shower. I submitted a request to AMERICAN HOME SHIELD specifically for a STOPPAGE. The technician shows up to my home & within 10 minutes he tells me that the main line needs to be snaked out. He then tells me he has no snake on his band to perform the service & that he has to get authorization to do it. This was at 11:30 AM on Friday September 14th. It is now 9:30 PM, I've had the $100 deductible taken out of my account, when I go online to see the status of my request, it says CLOSED.

This morning a pipe in my ceiling leaked. Had to turn off water to the home. Called American Home Shield. On hold for 30 min, they assigned a plumber who later called and said he cannot come out for 3 days. Called AHS again, on hold 30 min, was told if they could not find a plumber by end of the day to call back. I called back. Was hung up on twice. Called again, on hold 45 min. Gave up. Canceled Call. They are great at taking my money, but when it comes time to get the service I pay for, they treated me like crap. They did not hold up their end of our contract so I will be speaking to an attorney. Here I sit with no water still. Please do not waste your money on this company. I am so disappointed!

An AC technician came out when our AC unit was down, but he couldn’t make the repair. The contractors that American Home Shield send out are normally very good. But this guy told us that he never seen a thermostat like ours. We have an older system and thermostat, and he had to call in another guy. He told my wife that they didn't know how to replace our thermostat and that we may have to rewire the whole thing which would cost us thousands of dollars. It was ridiculous.

When I had a plumbing issue, Hers & His Plumbing Florida came out for it. They’re not responsive to phone calls. The man who was the manager told me that I needed a valve for the bathroom plumbing issue so I called and left a message but they never called back. It seems that I lost a lot of time. American Home Shield wanted to send in the plumber to follow up, but I said that they can’t come in if they don’t have the valve. It delayed the process of getting the part ordered. Even American Home Shield called Hers & His and they were not satisfied with the result. The woman assigned to me in American Home Shield got me a different plumber on a Friday to finish up the project.

I filed a claim online with American Home Shield for an ice maker that had a hole in the tube. The process was easy as a pie. The contractor that AHS sent out replaced the tube and it is now doing good. The AHS reps that I dealt with were very professional and took care of my problem. It was my second time filing a claim with them and for nine months that I've been with them, I never had a problem. They're really good. Everybody should have American Home Shield.

I made a claim online for my garbage disposal and the process was simple. AHS was very fast and the contractors were great. It took 15 minutes tops for the contractors to do what they needed to do and go out the door.

I submitted a claim for the air conditioner over the phone to AHS. Submitting the claim went very well and they were very good at quickly sending a contractor out. However, the first contractor I had was horrible. I called them back and told them I didn't wanna work with this person. AHS listened to the problem that I had. They didn't try to convince me to stay with the person when I was unhappy with him. They got me another contractor and had him out here very quickly.

Recently, I had an issue with the AC. I came back from a vacation and it wasn't working. Submitting a claim to AHS was easy. We called them and when I spoke with their rep, everything was pretty quick and to the point. We had an issue with timing and dates and they did everything to push it forward, and get us back up when we needed it. When the contractors came, they checked everything and knew exactly what the issue was. They replaced the fuse and they were gone in less than five minutes. Renewing with AHS was simple as well. I told them that I wanted to renew and they renewed it, and then they sent me my bill. I have already recommended American Home Shield.

The water heater went out and I couldn’t get it to light. I called American Home Shield and they said somebody would be in contact. I looked up the water heater company and contacted them directly. They said that certain part always goes out and they would ship it to me when they have it by Friday. The guy that works for the contractor came on Saturday. I gave him the part and he fixed it.

The AHS website is easy to navigate and when I submit a claim, it’s online. We just characterize the problem, write a couple of short sentences to what it is and the supplier is contacted. They contact me, come out within a day and I’m perfectly happy. Usually the suppliers show up, identify themselves and ask me one little clarification about what the issue is and then they tell me where we'll start and off we go. The quality of work has always been good and I’ll never be without a warranty.

I heard a noise in my air conditioner and something wasn’t right, so I sent a claim to American Home Shield. The technician showed up a couple of days later. He identified the issue and repaired it. The guy wasn't instrusive and he did a great job. The only thing I don’t like about American Home Shield is the way the payment process itself. I don't mind paying 75 bucks to AHS, but their payment options are either pay it right after submitting the claim or they will take it out of the account after the contractor was done. I personally don’t like anybody going in my account to take my money out. I would rather write a check or pay with my credit card on my own. So I don’t like that AHS only gives those two options and both entail them going into my account and taking money out.

We couldn't get our jacuzzi to work and we filed a claim over the phone. Two gentlemen came out, checked everything out and they were very pleasant. The problem was an operator error and I never had a jacuzzi before, so I learned a lesson. We've told others to check into Home Shield and see if it works for them, but it is a bit pricey, so a lot of people we've talked to don't think it's worth it. However, we've had very good luck with AHS.

Months ago, my refrigerator needed to be repaired and it was not a very good experience. The initial process was fine though. I called AHS, spoke to someone and put in a request. It was easy. Then the technician came out. He ordered a part, tried to fix it and it didn’t work. He came out again, ordered parts and didn’t fix it. Then he came out again and ordered the parts.

The AC quit working and I submitted the claim to AHS online. However, I have two AC units and I didn't get to choose how many needed to be repaired. The person that fixed the AC was great and completely understood. He checked my unit that day and I asked if he could check both ACs that day and try to send in paperwork. He tried to send the stuff in several times. Every time I called, he would say, he had sent it in and that he would send it in again. However, AHS said I had to submit another request.

I’ve been with American Home Shield for years because I have old appliances. It's easy to file claims on the phone and I love it. The only problem is that I wait a long time on the phone to reach someone but other than that, once I put the claim in, the appliance person is very good about calling right away and setting an appointment. I also like the way everybody connected with American Home Shield calls first before they arrive. It has worked really well for me for years.

When we filled up our dishwasher and ran it, we noticed the carpet was wet near it. At first, we thought some ice had melted so we didn't think about it. Then, we ran it again a few days later and filled up the dishwasher. We could see the water coming out from under the dishwasher and going across the carpet. So I called the plumber that I knew in the area and asked if he wanted to look under the dishwasher cause it had a leak. When he did, he opened the bottom and turned the dishwasher on. He then said it has two leaks by the motor.

Our air conditioner wasn’t cooling and it wasn’t holding temperature when it did. It had been checked out prior to our purchase of the home, and I asked them to check it out with two different sources, which they did. American Home Shield had already provided work on the units under the former owner so we wanted to double-check ‘cause the last thing we wanted to do was have the months of June, July, and August without air conditioning.

I had a clogged drain and I called American Home Shield. They took my credit card, charged me $75 after it was over, and they sent a good plumber. He was very professional and he also asked if there was any additional problems. I mentioned one other very small problem with the outside faucet and he fixed it immediately. It took about 30 seconds for him to fix it which was disturbing to me because I’m not a plumber. But in any case, I was very impressed with him. Everything has been dandy since he came out.

American Home Shield has sent someone out for us for several instances. One was the refrigerator, another one was a leaking bathtub, and I think the third one was regarding a dryer. It's frustrating when I call 'cause they direct me to a website, which is a downside because I don't have internet. Also, I'm put on hold when I call and it takes me about 45 minutes before I get to a person. The reps I get are not so warm, but they're okay. It could have been better if they could at least fake excellent customer service. Still, they get the job done. On the other hand, the contractors who come know what they're doing and so far, the repairs have been good. Overall, I'm happy to know that I'm covered if something breaks. American Home Shield is a good back-up.

I’ve had a billing issue with AHS that went on for a while. Eventually, we got that rectified. However, what is going on now is that I paid the company a copay but they keep sending me a notice that I still owe them $75. I spoke to a lot of different people and people read back the notes and they made promises. For instance, with the plumbing company, I called their rep and told her that I paid. The rep said they had the receipt. They had called immediately to American Home Shield twice and told them. However, a month later, it’s still on my record that I owe them $75.

American Home Shield sent a contractor out within a day after I called them to submit a claim for my plumbing. However, the problem wasn't the plumbing. It was the septic tank. The guy who came was friendly but the septic tank isn't covered so I had it fixed on my own.

I had a problem with my AC wherein the water was stuck somewhere. I filed a claim with American Home Shield and the contractor that they sent out came twice to fix it. They did a good job and my AC has been working good since then. Overall, my experience with American Home Shield has been excellent.

Hold time to call for service is horrendous EVERY SINGLE TIME. Tried to request service online, lo and behold, they have my account past due for the premium that they automatically debit monthly with no issues and they actually charged my card the day I needed service, on the due date of my premium. Sent a private message via Twitter, "We are not here right now, please call". Decided to cancel my contract and they are charging me $7 for administration fee!

Horrible customer service. Repeatedly hung up on while trying to report a problem cover by their policy! Will be looking elsewhere. Hot water heater is out and smelling gas. No response. Have called back repeatedly. No callback either.

This company does absolutely nothing but charge you $75 for people to come to your house to tell you how many hundreds or thousands of dollars you need to spend to get the "warranty." I already had a roof inspection and the only issues were to caulk a couple of nail heads. AHS came out and said I need to spend $1500. Hot water heater broke 2 weeks ago and they want $750 for additional modifications to swap out my hot water heater that is FULLY COVERED. I could not afford and requested a cash-in-lieu. It's been a week with no hot water and they still haven’t contacted me. Every time I call it's 50 minutes+ of wait time. I'm waiting to find out how much they will give me towards a new hot water heater so I can have someone reasonable install it. I've never been so furious with a company in my life.

Was told a plumbing issue outside was covered, plumber comes says it's not covered and they wouldn't charge me the 75 service fee. Charges me $325 to fix it, still got billed 75 and AHS won't make it right.

We have been without AC for a month and no one seems to care. Long story short, after 2 visits from the repair team it was noted we needed a new compressor, that was 2 weeks ago... AHS says the compressor is in a warehouse and in the computer indicating it is in the warehouse. The repair people have been to the warehouse twice and no one can find it.

I have a AC unit broken for the last 5 months. AHS sent 6 or 7 contractors and they fix the AC which runs for a few days then blow the hot air. AHS do not cover the coolant or any expensive parts. I spent $1500 in last month and still AC is not fixed. When one contractor could not fix it (because it is not fixable), they send another contractor and they fix it and spent 1000s of dollars for few days again the the same story. They need to replace the AC unit but they never do that. I heard the same story from my friend too. Finally my friend replaced the AC from her pocket. So DON'T trust AHS to fix your AC's expensive parts. They do not cover the cost. They say they will cover only up to $590. Customer has to pay the rest. It could be thousands... GO FOR ANOTHER company.

I called AHS to have my AC services as it wasn't cooling. The AC company responded quickly and accurately diagnosed the problem was a faulty TXV valve which causes the coils to freeze up. To fix the problem the AC company wanted to charge me for 5 pounds of Freon at a cost of $375. Freon isn't a covered service. The problem is the AC didn't need any Freon and you don't have to remove the Freon to replace the valve. It can be pumped down to the compressor why the valve is replaced. AHS wouldn't send another vendor to do the job correctly. They offered me a buyout a fraction of the cost of the service. The buyout amount didn't even cover the cost of the part.

I reported a problem with my washer and it is over 3 weeks and there is no response back from AHS or their contractor. I have spent countless hours on their customer support phone hold times. After spending hours on hold when you get the support agent they just say that they are running behind and have not been able to do a part search. To add, if you have an expensive brand of appliance they will offer you a cheap brand replacement than repair your appliance. BE CAREFUL BEFORE SIGNING UP. THEY WILL KEEP REFERRING TO THE SMALL PRINT ON THEIR CONTRACT - BUYER BEWARE!

I have tried for over 2 weeks to schedule service for appliances in need of repair. I have paid my policy monthly. Never missed or late on a payment and when I go to use the service I have paid for it is almost impossible to get help. I have tried 3 times to set up service for my home and they keep routing me to the same service provider. That service provider has never once shown up or called to set the appointment. I reach out to American Home Shield and after being on hold for 48 minutes they tell me they have no one to service my location and a dispatcher will call me the next day. They never do. Mind you I live 20 minutes outside of Washington D.C so there are plenty of service providers around. Still broke and disappointed in the customer service. Do not use them for your home warranty. I will move my business.

Had contract with them for about 5 years or so. Never late on payments. Replaced old refrigerator per contract with new one in March. From day 1, icemaker leaked. Reported it, they sent a fellow, it was repaired, supposedly. Soon after, they sent me notice that when my contract ends. It would not be renewed. No reason, nothing. Their billing is messed up also. Kept sending me a bill for a"service fee" paid at the time of service! Today, same new fridge has another leak with icemaker! Poor service even customer service, esp AC guys that gouge Freon but they don't give a damn. I never refer these people!

I submitted a claim to American Home Shield online for a washer that needed a repair. Their website was user-friendly. A contractor came and he was wonderful, very friendly and knowledgeable. When he looked at the washer he said, "This is gonna be an expensive repair." He knows his business and I like that. When they gave their report, I got an email saying that there were so much to be fixed and they offered to buy me a new one. I haven't received my new washer yet because I was going on vacation the day they showed me what they would get for me and I got sick when I came back. They offered me a GE washer and I'd really like to get a Whirlpool. So, I sent an email today asking if they would allow me to buy a Whirlpool and I am waiting for a response to that. So far, I'm extremely pleased with AHS and I've already recommended them to other people. I told them that it's worth the money and they have good people.

American Home Shield (AHS) Charged us twice ($75.00 on June 14, 2018, & $75.00 June 18, 2018) for one service call. The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call. The 2nd company showed up, but decided the problem was neglect. AHS again debited our account for $75.00, Immediately before the 2nd company even showed up. The 3rd company showed up (2nd opinion), with the part and repaired the problem in 20 minutes.

My dishwasher was only a year old and it stopped working. I called American Home Shield and Sears came out the next day. The contractor was great and he provided an awesome service. He explained everything to me. However, he didn't have the part then so the repair took 10 days. But the unit is now working well.

We had the upstairs shower that uses the same hot water heater as the actual shower. The water with the upstairs shower was fine as far as hot and cold. We could feel the hot water coming out of the hot water heater. But when it comes to the actual shower, we had no hot water at all. It's a Kohler mixing valve there that's a one-lever deal that we would pull up and as we pull it up, it would go from cold to hot. But it didn't make any difference where we put it. It was cold water. I called American Home Shield and the rep told me when they thought Patriot Plumbing, the contractor, would be here and gave me their number. I called Patriot and the lady that answered the phone was very good.

AHS cashed out my Dryer and Refrigerator and refunded me all of the service fees that had paid out since June.

American Home Shield was the best one I found and they have always been good to me. They take care of everything, they don’t lie, they don’t wait and then come out and tell you that they’ll only give you such money, and you can go take care of it yourself, and you end up spending all of the money for the part. I have used someone else before I got AHS and that one never paid for anything. I ended up paying for them to come out and then they gave me a little bit of money on. They didn't even pay half. I wouldn't trade AHS.

My washing machine was leaking and I let it go off for about two months. It kept on leaking and it was getting worse. I tried to call AHS once before and it took me a while to get through on the phone, so I went and made the claim on the websiteir, which was convenient and easy. The contractor made an appointment and they came out in three days. They were professional and the gentleman told us what looked to be the issue and ordered some parts. He came a couple of days later with some new parts and he said we'll try something different. He ordered some new parts, came out, and that wasn’t it too.

I recently filed a claim to American Home Shield for my furnace that was leaking water and it happened to be just a clogged drained pipe. I had a couple of other claims and the process has been very easy. I just go online, put the claim in and then, I get a call from the contractor and a technician comes out and fix the issue. I've spoken with their reps before and my interactions with them were very good. The contractors that we've had and their quality of work were good too. American Home Shield is a reputable company and very easy to work with, and usually, there's no waiting time. Their contractors come right out. So far, I’m very satisfied with AHS and I would recommend them.

There was an issue with my air conditioner and I called American Home Shield to file a claim for it. Within that day, I got a call from the technician and initially, he said he was really tied up but that he’d try to get here. He did and he was on time. He looked at the AC, then he came back the next day. He came earlier than he said he was going to, looked to see what the problem was and he told me that he had to finish another job. Then he came back. I had two air conditioner heat pumps in my home and he added more Freon to both of those. There was a broken wire in the AC too and he repaired that wire and checked the pressure. Since he added the Freon, the AC has been great.

My refrigerator was not working. I got on the phone and submitted a claim with American Home Shield. The first contractor that showed up stated nothing was wrong with the refrigerator and they just needed to refill the Freon. However, I was very disappointed with them because they didn’t diagnose the problem correctly. I ended up having another company come in and they stated that the compressor had stopped working. The tech then took care of calling AHS and they told him that some of the parts were under warranty. The refrigerator was only three years old. So, the tech called LG and LG stated the part was under warranty but has to be reordered. Also, LG needed an approval letter from a different department and that dragged on for two weeks. I called back, ended up waiting and waiting. It was a very frustrating experience.

My air conditioning was not working. Airtronics came in and said the repair would cost $6,000. They didn’t have a very good attitude and I would not recommend using them. I told them I was not going to accept their bid then I dealt with American Home Shield and their representatives were not helpful at all. I called and told them I'd get it repaired myself and they could give me whatever they were supposed to. And they said they'd give me $300. I went ahead and had it repaired myself. I had to shell out money out of pocket. AHS didn’t give me any money and nobody from them called me or settled my claim. As far as I'm concerned, it is still open and they need to give me some of the money that I spent. AHS hasn't been very fair to me and I'm very unhappy with them.

When the AC quit working, I called American Home Shield through their 1-800 number to see if it was covered under the home warranty and they said yes. I spoke with a professional and courteous rep and got a very nice and informative contractor. He let me know the reason why the AC quit working and what it was gonna take to fix it. He was very professional and quick. The contractor put a new motor and a capacitor and got it working again. But he had to come back as a part had to be ordered since my AC is older. Still, the contractor did a great job and the AC is working fine now. American Home Shield is worth it.

Something was going on with our dryer, so I called AHS and they said they would send somebody over to check it out. It took two days before the contractor came out and fixed it. The contractor was wonderful and they took care of business. The technician said the dryer might squeak for a while because it’s a new belt. He said it would disappear after a while and it’s gone already.

We were having water on our bathroom floor and our disposal was leaking. I called American Home Shield and the rep asked me a few questions. Both of the claims were plumbing, so they were all in one call. The contractor company then got the information and called me. They scheduled an appointment and the technician came out within 48 hours, which was quick. Plus he was excellent. He looked at it all and thought about it, and he cut in the exact spots where the leak in the bathroom were. We couldn't tell where it was coming from but he located it in the wall. I was amazed because I never dreamed that he could locate it exactly where it was, so he did great.

We had issue with our dryer. I submitted a claim with AHS over the phone and their reps were very good to deal with. Then the contractor who came out was excellent. The technician they sent out was very knowledgeable, got the help, found the problem, and was able to do a good job. He also did it in a very timely fashion. They responded really timely too because at the time, my wife already started washing her clothes and when she finished washing, she put them in the dryer and it wouldn’t work. So they kind of got us in really quickly, even the next day. Since the repair, the dryer has been working every day.

The contractor sent to us by AHS for our air conditioning unit changed the transistor of our air conditioning. He told me that the AC is not gonna last longer and recommended that we get a new one,” and only him can give me an estimate for the new one. He said he would contact AHS and give the estimate how much AHS would pay and how much they were gonna pay. But after that, nobody contacted me. It is important that we at least know what's going on.

If American Home Shield could become better in a certain area, that would be in getting all the people who answer telephones on the same page. When I called up American Home Shield about some water accumulation at the bottom of our inside AC unit, there were a couple of different stories. We had just bought the house and the prior owner had said that he got a warranty company for us. I asked him for the information and he gave me a name and a telephone number. But at first, he couldn't find the paperwork and American Home Shield said there was no paperwork and that the prior owner had never sent the money or paid for the warranty. Once they told me that, they said it would take three days to have someone come. I called up another company in my area to have them look at the AC. They came, looked at it and told me they couldn't do anything because the lines were frozen and I had to shut it off for a while. That cost me $200.

I have American Home Shield coverage on my home and on my rental in California. It's been warm during that time and everything was fine. One day, my daughter who lives in that rental unit noticed that the the air condition unit wasn’t getting cold. She called AHS and they sent a repairman in there within a day. He went up on the roof where the condensing unit is, looked at it and decided that the motor wasn’t coming on. He said that he was gonna go back a couple of days to get the parts but he came back the next day and got it done. I'd recommend AHS. I have recommended it to somebody already.

I called AHS over the phone for a plumbing issue and it was simple as could be. The contractor was absolutely great. He was really a good and easygoing guy to work with. I had a water leak and I thought my hot water stopped working, too. He showed me that somebody had turned off the valve. Also, one of the faucets in the bathroom and the sink faucet were both dripping, and he fixed those in no time. Everything has been perfect since the repair and I've told friends that AHS is brilliant.

J&C Plumbing came for a leak in my kitchen. I called American Home Shield and the claims representative was professional, courteous, and kind. My questions were answered and everything was resolved. I got the appointment where they took my information for me to get the appointment very quickly. The contractor came out in a couple of days and it was the same gentleman that I had the previous time. He arrived on time and he was fine. He did the job and did everything in a timely manner. He was professional, neat, and clean. Right now, everything seems to be fine. I find it assuring to have a warranty on my property and it's one less thing I have to worry about. I tell others to start with American Home Shield, give them a call, and then they'd probably wind up ending with them. I’ve had them for a number of years now and I’ve been satisfied so far.

I used American Home Shield once and they helped me quick. When my washing machine was making a loud noise, I submitted a claim over the phone. The only issue I had was the first guy that came out clearly was not here to work on it. He came in a little car and it looked like he was going around just to look at the jobs. He told me what it was and said that they have to order a drum and come back. Then, they didn't do the work for whatever reason and sent to another guy who came out and said, "It's gonna cost too much to fix the part. I just want to replace it," then left. Then I got an email and a phone call that AHS was going to replace the unit and they were on it. They were quick for me. I have recommended American Home Shield.

American Home Shield is doing what I need them to do. I submit claims with them over the phone and I’ve done online as well, and both are really easy to do. Then I have my co-payment taken out and they come back with a text or an email letting me know who’s gonna be the local contractor doing the repair and that they will be in contact with me within 48 hours, which the contractors always do. The appointments are kept as promised, and the guys are really nice. They always let you know when they're coming and when they're en route, so it works out well. AHS got some good contractors working with them.

I have been with a AHS since 2000 and have some good experiences to boast about. My most recent experience, however, was not. My range could not be repaired due to the inability to get parts. AHS offered a replacement range that was bigger than my space. They are now charging me $175.00 restocking fee because I sent the range back. Then they offered one that was smaller than my space. Neither range offered would fit without modifications to my home.

I hope this is helpful... MONDAY I requested for an HVAC company to come out and figure out why my unit wasn't working... TUESDAY our small dog died out of nowhere... (autopsy revealed a heat stroke followed by a heart attack). WEDNESDAY a company by the name of TRADEWINDS MECHANICAL LLC came to my resident. After a lengthy conversation and very little work performed he said I needed a new unit. FRIDAY the company hired by AHS said he would take 3 weeks and wasn't interested. If I needed it sooner (keep in mind that we just lost a dog and it's 90-100 degrees in Alabama in the summer).

Requested microwave repair on 9/4. It's now 9/13 and we have NOTHING. We call the repair service, no one answers. We call the AHS and get put on hold for 40 minutes, then they drop the call. Three small children under the age of 5 and no microwave. We are definitely going to cancel the policy and go with someone else.

I have not had a good experience with this warranty. It was provided to me by the sellers of my home so I thought that it was a good deal. The last time I tried to use the warranty for a leak (which took almost 2 weeks to resolve), the final contractor stated that the damage was not normal wear and tear. So after taking my deductible, the repair was not made. I tried to explain to the rep that no one had been in the attic so I don't know how this could have happened but they refused to complete the order BUT offered to have an appeal done only if I agreed to pay a second deductible if the 2nd opinion confirmed the first. I recently submitted a claim for another leak from my AC. The AC guy told me that some pipe was missing and that I would have to call a plumber. The AC company then closed the claim. So I've paid another deductible only to have to hire my own plumber to resolve the issue. I will not be renewing this policy.

I was contacted by Stacy ** from the company and she listened to me and offered a refund for the money I paid for the well to be fixed! I was actually shocked that anyone reached out to me. So for that, I'll update my rating of them to 4 stars!

I requested service online and was told that I would be contacted within 24 hours. I wasn't. I called customer service and had to wait over 30 minutes to talk to a representative. She was polite and nice but didn't adequately explain why my online request wasn't honored. This is a second request for service because the repairman didn't repair the appliance properly the first time. It is frustrating having to call the repairman back more than once and then having to wait long periods of time to speak to someone in their customer service department.

After 8 years of being a loyal customer, I requested to cancel my warranty with AHS today. I'm covered through January, but I cancelled today because I simply cannot deal with the lack of service anymore. Disappointed is the only way I can describe my experience. I work in customer service and deal with difficult situations every day. This company is utterly out of touch with reality and their customers.

AHS misbilled me. They have agreed twice to rectify the bill but haven’t. They instead send me threatening emails. Don’t believe anything they say or commit to do. I am now going to report them to the State Attorney General's office.

What a scam company. My wife and I have been contract holders for years on several properties we own. However, we finally needed them on one of our properties and they are trying to deny our claim for an air conditioning repair. We are now being told we do not have ac coverage but yet a service tech was sent out over a week and claim was approved. The interesting part is we have a copy of our contract that clearly showed we have ac coverage. Someone in their company, probably the rude and ignorant woman we have dealt falsified documents and changed their contract. Again, we have the original contract. This is erroneous fraud. Apparently we are going to need to proceed with legal matters and be refunded for every payment ever made to AHS. Did I mention we own three different service based companies and I have never experienced poorer customer service.

I had a water heater that caused pretty serious water damage to my rental property. I called my home insurance company and they sent out a plumber. My insurance wouldn't cover the replacement of the water heater so I ended up calling AHS for the water heater. They sent out a plumber and it took him 5 minutes to diagnose that our unit is not repairable, warranty company has to send us a replacement. He told me that it cannot be done in the same day, which worked out for me since I had mold remediation going on to repair the water damage cause by the water heater issue. I called the warranty company the next day to see when we can have a new water heater and they deferred us to talk to the plumbing company that they sent out. I called the plumbing company and they told me that it will cost me $550 out of pocket to get a new water heater because it will require re-modification.

I have had 2 service calls for a washer and a dryer. First experience took 5 visits by a technician and 5 weeks to fix the issue. Second incident is ongoing and third visit is scheduled for the end of the second week. Customer service calls have usually consisted of waiting 30-45 minutes and a not very helpful rep that is not able to help. When I asked to speak with a supervisor they have "accidentally" hung up on me, or refused to allow me to speak with them. Recently it took 4 calls and 2 hours to speak with a rep to tell me they could not help me at all. The techs that they sent out have been sub-par and have taken 2-4 attempts to resolve the issue. This forced me to take many days off of work and forced me to live for weeks without a washer or dryer. The all around experience has been very disappointing and frustrating.

Air conditioner need replacement. First phone call from AHS-your co-pay will be $1700. OK. Sent technician. Second phone call-OOPS! We made a mistake.Your co-pay will be $2200... OK. THIRD PHONE CALL, from the contractor that AHS sent me----"OOPS!! If you want your a/c to be done tomorrow-you have to pay full price. $5900. Otherwise, you have to wait for 3 weeks for approval. But they will reimburse you". We are in the middle of heat wave 115*F, house is the oven and my tenant is pregnant with two little children. I paid $5900. Nobody gave me a penny back. I could have a better deal if I found contractor myself. Do not deal with American Home Shield and their dishonest subcontractors.

Got a call from my elderly grandmother about how her air conditioning went out this morning and my grandfather is currently out of town. She lives in Arizona and has been put on hold twice after being hung up on by one of the customer service representatives. She was told it'd be 24 hours before someone could come out. Oh, also, two numbers listed for this company are no longer in service... Hmm, kinda weird if you ask me.

We've been with American Home Shield for 23 years, and we always have good experiences when we submit a claim. We do it over the phone and it’s very rare that we actually get to speak to someone. Most of the time, we get the automated response. But the contractors that AHS sends out are always professional. We had an AC issue and when it was getting hot inside, a contractor came out and they determined it was the fan booster. They replaced the booster and some other wiring. A few days later, it happened again.

The light mechanism got jammed inside of the air vent over my stove, so I had to get the contractor to replace the part. I called American Home Shield to submit a claim for that and the rep who I spoke with was professional. The techs who came out were courteous, knew what they were doing and did a good job. Everything went well.

I put in a work order request to American Home Shield for a pool plumbing repair and scheduled that with Tampa Bay Plumbing. The contractor came out and he looked at the issue. I explained to him that I have a pop-up cleaning system for my pool’s self-cleaning system. It was a little pop-up head and under the contract, I saw that those pop-up heads are not covered but the actuator is. When he came out, I told him that I have a lot of problems with the actuator and he can see that the pop-ups are stuck in position and it was reoccurring. He agreed with me and called his boss. he had a conversation on the phone with me standing there. He said that it was an old A&A actuator and it needs to be replaced.

My air conditioner was not cooling. When I called AHS to submit a claim, it was quick and easy and the claims rep I worked with was very good. While the air conditioner works well now, the time window when the contractor said they would arrive was not well communicated. The contractor got the ticket that Monday but they didn't contact me. So on Tuesday when I talked to AHS, they said the tech will let me know. Eventually, the rep at AHS said she would call the tech, only to say that the contractor isn't answering her. At some point, the contractor called and said he will be here by 4 pm. Nevertheless, I was satisfied because the tech sent out by AHS was able to fix my air conditioner.

Our air conditioner went out and it was a battery or fuse problem. I talked to a recorded operator when I submitted a claim and I don’t like that. The recording said okay, I was good to go, but I didn't feel comfortable talking to them and I was not sure if I was saying the right thing. It was early in the morning when I called. I don’t know what time their operators come on duty. I’m also not sure if the recording makes the phone call or does an operator check the call and they call or who does the calling to the people. However, the contractors were fine and great. I’ve only had two claims with American Home Shield and so far, the contractors were out here in a matter of a day. Everything was good.

My dryer was running but not heating. I put in my claim for it online then I got an email from American Home Shield within an hour. The next day, Joplin Repair called me and scheduled an appointment for the repair. The contractor who came was fine and he knew what he was doing. He got right on it and had it taken care of. Since the repair, we haven’t had any problem with the dryer and it’s been good.

I usually go online to file my claims to American Home Shield since it's easy for me. The AC went out so the technicians came back twice for it. They were good and they fixed it. That AC unit has been good ever since, but now I'm gonna have to call AHS back for the AC unit on the other side of the house. My experience has been good so far and I would recommend AHS.

It takes a long time going through American Home Shield to get things taken care of. But when the microwave wasn't working, the contractor came right out and they took care of it in a hurry. The contractor ordered the stove and microwave. But when they put the microwave in, it didn't fit. It was too big for the hole in the wall, so they had it sitting on my floor of my kitchen for about three weeks. My husband cut the hole bigger and then the contractor came back to put it in. He then bought some sealers, and put around it to finish it off. It looks really nice.

We had an issue with the thermostat where it was blowing out air but it wasn’t cold. The guy who came out was nice. The problem however was I have an Infinity system, and the company that they sent out does not work on Infinity. But he tried adjusting something and whatever he did worked so I didn’t have to call anybody back. Since the repair, everything is good. I have used AHS multiple times as well and I have been very satisfied with them. I have recommended AHS to a couple of people because my experience has been good.

We usually go online when we submit claims to American Home Shield since I don’t like to talk on the phone very much and it’s more efficient for me. However, my husband prefers to call in. Recently, we had a claim for the dryer and two for the AC. The contractors came in, reiterated the issue and fixed it. They also made recommendations on other products. Since the repair, the units have been working fine. The technicians were all great and I’m pleased.

I like to call to submit claims to American Home Shield. The process is very easy. Recently, I called them to submit a claim for my pool. I had some filters that needed to be replaced. On the same day that I called, I was told it was gonna take a little longer. But, then, the technician said that he was on his way. He was in town so he would stop by. I wasn't home but he waited a few minutes for me to get to the house, and he got in. He ordered the part and he came a few days later as soon as he got it. He replaced it, and he was amazing. He was really quick putting it on. Since the repair, the filter has been working great.

I had to submit a claim for my faucet to American Home Shield. I dialed the 1-800 number and they assigned somebody to me. The plumbing person who came was highly qualified and he explained what the problem was. He diagnosed the problem and then he told me that he would see if American Home Shield even covers it. So he went outside and made a phone call, came back in, and told me that AHS would cover the repair it so he fixed it for me. Although everything is working, my deductible was 100 bucks and I don't think that it cost that much for the guy to come out and fix the screw. It was cool, though and I’m glad that I had that protection just in case they would have gone over a $100. While it's like having an insurance, I would still feel comfortable with paying for less. Overall, American Home Shield has excellent services. I’m glad I chose them.

I usually file a claim with American Home Shield by phone but now I do it online as soon as I figured that out. Recently, my microwave wasn’t working properly and the door was broken. The contractor that AHS sent out was really nice and fixed everything really fast. Now I can use the microwave. My experience with AHS has been good.

Our washing machine was getting a cold and was not finishing a cycle. I called it in to American Home Shield and their rep was courteous and very helpful. I got a call within 5 hours. The contractor came out, looked at the washing machine and made a recommendation that I needed to have my plumbing looked at. A plumber called me right back and the plumber was covered through AHS as well. However, the issue has not been fixed and I have to call AHS again because the washing machine is doing it again. American Home Shield was very expedient and they have been good so far, but I wanna see what’s gonna happen when I call them back.

The power went out and when the power came back on, the air conditioner was blowing out warm air, and it happened several times. It was really hot that day. The first time it happened, I turned it off and waited about half an hour. I turned it back on and it was still blowing that warm air. The first time the tech AHS sent came, he replaced the capacitor. Days later, the same thing happened. There was a power surge and the air conditioner went out. I turned it off and waited about half an hour and turned it back on, and it was not blowing out any cold air. In fact, it was barely blowing out any air.

Submitting a claim with American Home Shield is simple and it's not a problem but, getting the issue fixed is. The contractors are good and they always resolve the issue except for Tampa Pool and Spa who is horrible. My pump went out and it took me about two weeks to get my pool fixed. I had to call AHS every two days because they kept saying the contractor didn't submit the diagnostics and they're waiting on it. But whenever I called the contractor, it would go straight to voicemail and nobody would return my phone calls. So I called AHS back and they told me that they're gonna email the contractor, who sent the diagnostics but the prices were missing. I called back in two days and the reps told me that the contractor already submitted the prices but forgot one. In the meantime, my pool can't go without a pump or it's gonna turn green but the bigger issue is having to call AHS constantly to get something resolved.

My refrigerator had some issues and I submitted a claim with American Home Shield. The service was timely and it went well. Submitting a claim is easy but sometimes, the reps don't seem to take any information. When I got an issue with my washing machine once, I asked the guy if he wanted to know what was wrong and he said no. He showed up, couldn't fix it and said he needed all the parts. It ended up being two weeks or more before the washing machine got repaired. I thought if they asked beforehand, I could've told him what I thought the problem was and he would have shown up with something to address it. I was not impressed with that service but this last time, I was very pleased. The guy who came was professional and took care of the problem promptly. He fixed the refrigerator right off the bat and was here about 40 minutes.

I submit my claims with American Home Shield through their website and it was difficult. You could pick and sign up for different things but the problem was they would charge you for each time, even when you try to make them all at one time. So that once I had to make them, I had to call 1-800 just to tell them, I'm trying to make these claims while they charge me $100 for each one. It's like a default mechanism, it won't let you do it. But their contractor from Lucas Appliance was absolutely wonderful. He called every time before he came. He explained everything to me. He troubleshoots with me.

It's easy to call and get things fixed through American Home Shield. When the sump pump in our basement went out, I called AHS and it was an easy process. We got the claim set up and the sump pump was worked on the next day. The technician was really helpful and he got the job done in 30 minutes. It was a simple fix. It’s a whole new pump so it’s working well.

The fan frame of my AC broke and after I filed a claim online, American Home Shield sent Myers Comfort Specialist in Montgomery the next day. Two parts of the housing that hold the fan was broken but the contractors did a good job. They got my air conditioner running and it was a good experience.

The resolution, while slow was eventually solved and we continue to use American Home Shield. The initial experience was not great, but past and more recent experiences have been better.

During the first week of August 2018, my PTAC AC unit went out in my residence and I immediately informed AHS who is my warranty provider. Though their customer service agents have been outstanding in attempting to solve my issues I find the service technicians to be lacking. I have been waiting for my unit to be replaced now for over a month and through several calls have been informed they are awaiting the part and or unit. And I keep being informed that the service agent has been contacted to complete service.

After 7 days, American Home Shield has still not contacted me about my issue, even though I sent them the additional info they requested to further ID me. I have tried again (4th time) to contact them by one of the 10 phone numbers they have. Again, I was on hold for 31 minutes and never got a response. Hey AHS: My account number is **. I see you keep telling everyone that someone will contact them soon. Am I the ONLY one not getting contacted by AHS? My next contact will be with the California office for FRAUDULENT BUSINESSES!

I filed a claim 3 weeks ago and still am dealing with trying to get my leaking shower fixed. The original plumber who was sent submitted false information and was stating we had to pay them $150 for some additional work that was not correct. We requested a 2nd opinion so AHS sent a 2nd plumber. We have not yet heard anything back from anyone and online it shows our service is complete. We keep calling, telling them the job is not complete, nobody has done anything to fix the leak. We get told different stories everytime we call in. Today they said someone will call us by end of day tomorrow - doubt that happens. We really need our shower to be fixed and this is very disappointing. I'd rather have my $75 back and we would just hire a plumber outside of AHS.

My AC stopped working On August 26th. I had to have three separate techs come out from the AC company they partner with only to be told by the third tech that it was an electrical issue. Why the first two couldn't have discovered that I don't know. Regardless, they called in the request for an electrician after the visit. The next morning I called to confirm they received the request and was told they had and that it would be authorized within an hour. I didn't receive a call and called back where the representative said they had not received the diagnostic from the tech. He further investigated and after 50 minutes my call was disconnected. Nobody called me back.

Long story short, AHS selected a terrible vendor (Accord Appliance), which has horrible reviews, to come to my house. I did not research them beforehand, or, I would have never let them set foot in my house. It is taking over two weeks to get my refrigerator fixed, as they a "solid booked". Accord's customer service is simply put, RUDE, and they NEVER, EVER answer the phone. It is almost mission impossible to get someone to pick up the phone.

My home has a 21 year old central AC unit. As one would expect things go wrong with an old AC unit. Twice this summer we needed assistance from AHS to get a part replaced. Currently I am on Day 12 without central AC. The motor failed on the 21 year old AC unit. It has taken 10 days to locate a new motor. This is not surprising due to the age of the unit. This is an unacceptable amount of time to wait for a new part, especially this time of year. Some doors inside my house now do not close due to the high humidity levels in the house for this extended period of time.

Please don't use American Home Shield for your warranty. My central AC compressor went out. I went online and scheduled an appointment. They assigned Total Air Care to fix the problem. This is the worst customer experience I have ever had in my life. One week later and I still don't even have an estimate of if or when AHS or their contractor is going to fix the AC. I call three times every day for an update and AHS can't tell me anything and Total Air Care won't even talk to me. They tell me they are going to look into it and call me back. Nobody ever calls me back. I am on the phone with them right now canceling my policy. Do not use American Home Shield or you will regret it.

We have used American Home Shield for over 10 years. We haven’t had any complaints. We had 4 houses covered, one of them just recently sold. Now we have 3 covered, one of those is coverage for my mother’s house. The service can be slow sometimes but as long as it was done correctly we had no complaints. Thursday August 30th when leaving for work I saw water dripping from our dining room ceiling. I got my husband up who discovered water coming from a bathroom wall. He immediately shut the water off to the house. We are on well and septic, so we need our water. Relieved that we have AHS we felt we had no worries.

AHS assigned two Asko-uncertified companies to work on our dishwasher. After a month, our Asko remains unrepaired. AHS offered a cash buyout. The offer was about half of the original cost of the Asko. We had to order another dishwasher since AHS denied our claim to have the damage done by Company A repaired. No evidence to support our claim - my word as a 17 year customer against a company receiving an average of one and half stars in our area for home warranty repairs on Yelp reviews.

My experience with AHS has been inconsistent! I called AHS to request service with my ac unit on 8.18.18. The company I was referred to was horrible! They gave me the run around for over 3 weeks. I informed AHS throughout my process. I was told in 9.1.18 that my service fee would be taken care of due to the hassle and inconvenience. Was also told a supervisor would follow up with me with 48hrs. I received no callback as of today. I’ve called AHS Twice today only to be placed on hold for over 45 mins each call. (One was dropped???) I would not recommend AHS. They have no good follow through. Staying true to your word is most important and when a paying customer has to experience this type of service is not worth it!!!

We have been waiting almost two months for this claim to be completed. Have had the service people over to make repair seven (7) times! They keep promising a call back within minutes and it’s been over a week. Took seven half days from work and countless hours on the phone. Every call we wait between 45 minutes to an hour. Not one person in the company has shown any real concern for our situation.

I had a pool pump issue. I submitted a claim online to American Home Shield and found their site easy to use. Their reps got me scheduled for a local pool service. Thereafter, technicians came out and they were really good. They got the problem resolved on the first visit. I've been using the same pool service since then. Overall, AHS is a good service to use.