American Home Shield Reviews

I am a real estate professional & now a customer of AHS. Until American Home Shield can keep its promises, I will never recommend them to my customers! I would not want to put them through what I have had to endure. Over 1 month & my stove is still not working! First contractor came twice then second contractor 3 times. I have been on hold and given the run around with American Home Shield more times than I can count. Still trying to get this resolved! Literally hours with no results. Will keep you posted!

The Sundance service installed a new a/c in Aug 2017. We went to use it for the first time this year 2018, and would not cool the house properly. I made a service request the beginning of July and AHS has given us the runaround on it. Had the original company come out and they stated there was no problem with it! The other company came out and found the problem and AHS would not approve the company to fix it, then the company that installed it was not going to come back out till September... (Well summer here in Oregon is over)!!! So, I got tired of the runaround and hours of calls being on hold and call dropped from their company that I paid the company that found the problem out of pocket a lot of money!!! But now my AC works perfect!!! I will be filing against this company... You can't ever get in contact with anyone at the corporate office, and all their customer service reps are from overseas!!!

We call American Home Shield up if we got a problem and we've been really happy with the people we speak with. We had a dishwasher thing going on and they responded within a good time after we submitted the claim. They had to order parts. It took a little while but they delivered it in the time they specified. Then they came and put it in. Overall, it's fine. It's an older appliance, so they'll keep replacing parts until such time that there's no more point in replacing them. In which case, we have to get a new one. Nevertheless, they have professional service. We've also had other things that they've come to do consultations on and they've always been very helpful. American Home Shield is a good product.

I started a claim for my ceiling fan. AHS sent a technician during the promised time. Until this point, I was satisfied with the service. My fan could not be fixed, so they gave me two options: 1. Replace it with the one technician had on his van (white and cheap), mine was stainless steel and high end. 2. Buy out the program. I accepted the buy program, and it has been 3 weeks and I haven't heard from this company. I have called 4 times (waiting time is 40 60 minutes every time I call)... They keep telling that the buy out Department will call me within 24 hours. Nothing has happened!!! I have heard the same apology and the same promise and to this day no one has contacted me. You can not talk to a supervisor because that is another 30 minutes on hold before you get disconnected. What kind of service if this? Paid $75 for my claim and still don't have a solution. Can't wait to get this resolve and drop this company.

We have lived in the house for a couple of years and the two different AC units that we have passed all inspections when we moved in. But, we were not getting good air flow from the master bedroom through the left side of the house. Also, the other side of the house had a very similar issue. This summer is a little hotter and the master bedroom window faces the east. The guy sent by American Home Shield went up in the attic and checked it. He did his test on the temperature on each one of the vents and said that they came out good but it was not going from room to room. I didn’t get what he did and the problem was not fixed.

My washer wasn’t spinning and it was getting stuck. When I filed a claim with American Home Shield over the phone, the reps asked me what was wrong and they gave me a work order number. The contractor, Airboss Mechanical, came really fast. I called on a Sunday and they came on Monday. The tech told me about the piece that needed to be replaced. But the first time he came out, he replaced the wrong piece. Nevertheless, the washer has been working fine since the repair. Having this warranty on my property is a good thing. Although I had some problems a while back, AHS has been pretty good to me.

I had some issues with my electrical circuit in the house. I submitted my claim to American Home Shield online and it was easy. The contractor from Everett Electrical was very professional. He did the job and was very helpful. I’ll recommend AHS to a friend.

The air conditioner in our home in Tarzana was not cooling and American Home Shield sent Lux Air Engineering after I sent a claim online. The online claims process went fine and the site was user-friendly. I got the contractor's number, I called them, and the tech came in the afternoon of the same day. He said he would be there, came within an hour, did what he had to do, and then left.

There was an issue with my stove-top and microwave and I filed one claim for those two different items with American Home Shield. I filed the claim over the phone as I prefer to talk to a person so if there were any additional information needed, I could get it. The wait time to talk to a person is a bit much though but that’s understandable. The contractor that they sent was excellent and this experience was a good one. The previous experience though was the worst ever.

My water heater busted and leaked. I came home and there was a pool in my garage. Submitting the claim with American Home Shield was fine and everything went fast. I did it over the phone and my interaction with the AHS rep was good. The only thing that I didn’t like was when I requested a company that normally went out to my house in every plumbing issue, I wasn’t allowed to pick that company which was weird. However, it turned out to be okay because the company they sent turned out to be a decent company and repaired the problem. They were great and they did what they had to do. We got hot water now and I was happy with my experience with American Home Shield.

There was a leakage through the ceiling and the AC didn’t seem to be cooling. I submitted a claim to American Home Shield. The techs came back so many times because they didn’t do their job right. They didn’t fix all the leakage. They left the pipe hanging up there. It wasn’t just leaking through one pipe. It was also leaking through another pipe. The first guy was great. He was really helpful but he missed a lot of things. When they came out the third time, they said it was a plumber issue. So the plumber came out, but he said the issue was part of the air conditioning system. They were kind of ticked off so I ended paying an extra service charge.

The American Home Shield rep who I spoke with over the phone was great. I had a claim for my air conditioner that stopped cooling and she said that a contractor was gonna call within five hours, which was quick. The contractor was awesome. He was really knowledgeable of what was going on and what was the problem, so he helped out a lot. Now, the air conditioner is working great.

American Home Shield sent Sunbelt to do electrical work. I filed the claim over the phone and I was happy with everything. Everybody was nice. The only thing is that the fixture didn't work in the kitchen. AHS wouldn't cover that so I had to still pay for that service call.

My wife passed away, and I just sold my house and moved to an over 55 community. I got AHS as security and it’s very good. My AC didn’t work and it was getting hotter so I called AHS and the rep was very good. I had to wait through the weekend, which was understandable. Two gentlemen came out right after that and I told them where everything was. They were very nice and accommodating and they checked that the issue was the capacitor. I paid the deductible on my credit card and everything’s working fine now. A warranty is very valuable to have.

My tenant said that the air conditioning wasn't getting cold. It had already been serviced before and then this time, American Home Shield sent the company, Bestway Mechanical who are awful. They don’t call back and don’t communicate. They told my tenant that there was mold inside but there wasn’t any. They were supposed to contact me again to schedule how to clean it but they never got back to me, and I couldn’t get in touch with them. I would never recommend using them at all. I finally talked to American Home Shield and they were able to get another company but they said that they don’t clean ducts. So, I went outside American Home Shield and I contacted a different rep, and they took care of it.

The igniter on our stove went out as well as the heating element on our dryer. I filed a claim to American Home Shield online and they sent a tech within the day for the first item and about two days for the second item. However, parts were not readily available so that was a little frustrating. They took a little while to get the parts, but other than that, we’re good. The AHS service and the contractor were great. They did their thing, stayed in touch and let us know what was going on. Everything was taken care of and we’re happy.

I had air-condition problems so I went online and submitted a claim to American Home Shield. AHS sent me an email stating the name of the company that would be contacting me at a certain time and the contractor was ahead 24 hours to notify me. The contractor did an excellent job and I really enjoyed working with him. So far, the AC has been going great. He charged the AC up with Freon and everything has been fine ever since. I've pass AHS on all the time. As matter of fact, a few people got American Home Shield just because of what I've told them.

We had a refrigerator and dryer problem so we filed a claim with American Home Shield. We did it online and it was very easy. Their reps have been really good so far. Most of the time, the work gets done, but many of their contractors have not been very friendly. There had been a language issue in many cases but at the end of the day the appliances were fixed, which was the most important part. The appliances are old and I don't know how much longer they have left but American Home Shield seems intent on fixing something instead of replacing it.

Water was leaking out from the fridge. I filed a claim online with American Home Shield then someone came by and took care of it. Their online process was easy for this particular claim, but for the other ones I submitted, it was a little vague. For another claim I had, I called the folks who were gonna come in to fix the issue but they said it did not come through properly for them. It was because when I submitted the claim online, I didn’t have any way to add a description, although there was a set of checkboxes I needed to check that closely matched the problem.

I call American Home Shield to submit a claim and I prefer talking to somebody here in America. I'm not happy with the last claim we made for the dishwasher. Percy’s Appliance never called and no one showed up. We were tired of waiting so my husband fixed the dishwasher instead. On the other hand, we made a claim for our air conditioner when its fan went out and Sun Service came out very quickly and fixed it. My husband talked to the contractor and he took care of us. AHS is a good company.

We have a two-storey house and our air conditioner didn’t seem to be cooling as it had been in the past. The heat rises in the summer and I wanted to have someone to look at it to make sure that there wasn’t some issue. My wife submitted the claim to American Home Shield online and a technician from a company that they contract with called after. He set up a window of time to come, but we never heard from him and he did not show up or call. We were about to leave the house at around 6:00 when he finally called and said that he could not find our house. We wanted to get it done so we gave him directions then waited and he showed up.

The coils of our AC were dirty and the AC needed a little Freon. I called American Home Shield, but they were backed up and I couldn't get service. Luckily, when I submitted a different claim with them, I didn't have anyone living in the carriage house so the air conditioner being out there didn't make much of a difference at that time. But if it was my air conditioner in my house, I would be very concerned. The technicians that they sent cleaned the coils and gave it Freon. AHS has been really good. When we had a water heater that was leaking, they sent someone out that came the same day.

The dryer wouldn't stand so I submitted the claim online and someone called me back within 24 hours. That wasn't bad at all. The first guy who came out was also very pleasant, friendly and informative. But I had an issue after he left. I had to call to find out if the part was gonna be ordered. It took about a week and nobody ever informed me of what was going on. The contractor told me that the ticket had been closed and that I needed to call American Shield because of that. But when they came with the part, the technician then was good.

I have been a customer of AHS for over ten years, and my past experience has been largely satisfactory. My 25 year-old AC unit has not been cooling in a satisfactory manner for the last 45 days, and AHS has sent the same air conditioning company out four times. At the latest visit yesterday (Aug. 29th), the serviceman stated that the compressor needed to be replaced, and also indicated this in his report. I called AHS today to find out the status, and was told they had not received the report from the AC company. Keep in mind that this has been going on since I first reported the problem on July 19, or over 45 days ago, and the fact that we are dealing with a 25 year-old unit. Also, the temperatures in this area have been close to 100 degrees while this problem has been going on.

2 weeks ago, our Geothermal unit had a leaky pipe. This has shut down our whole AC system as the geothermal uses water underground to cool/heat. We were told to wait 24-48 hrs for someone to contact us. We waited, they did, but they didn't work on geo-thermal units. Called AHS again, same answer 24-48, same response when we were contacted, they don't work on geothermals. Called AHS again and stressed that they contact someone who works on a geothermal system to call us. Again 24-48 hrs again, same response. I was told they put it in as an emergency service as it's been over a week with no air and it's 100 degrees here. I called and asked to speak to a supervisor as the guy on the line didn't understand English so I couldn't get through to him what the problem was. He hung up on me. Called SEVERAL times and was disconnected.

2 weeks ago, our Geothermal unit had a leaky pipe. This has shut down our whole AC system as the geothermal uses water underground to cool/heat. We were told to wait 24-48 hrs for someone to contact us. We waited, they did, but they didn't work on geothermal units. Called AHS again, same answer 24-48, same response when we were contacted, they don't work on geothermals. Called AHS again and stressed that they contact someone who works on a geothermal system to call us. Again 24-48 hrs again, same response. I was told they put it in as an emergency service as it's been over a week with no air and it's 100 degrees here. I called and asked to speak to a supervisor as the guy on the line didn't understand English so I couldn't get through to him what the problem was. He hung up on me. Called SEVERAL times and was disconnected.

I had to wait over 3 weeks for my refrigerator to be repaired. Within the three weeks, I lost food and it is very expensive to keep eating out. I lost insulin since it had to stay refrigerated. After the first week, I decided I had to go out and buy at least a small fridge so I can keep some cold stuff for the kids and keep my insulin cold. I was told the part would be in, in five days. Did not hear back from the contractor, so I called him after the weekend. He told me the part was still not in. Finally came in after waiting two weeks. He told me he would be out on Friday. Friday came and got a call at 5pm saying he won't be out. Told me it would have to wait till Sunday.

HSA home warranty program has not been able to help me on three separate occasions now to reach an outcome I was pleased with. Don't waste your time or money purchasing this insurance! They don't properly vet the contractors they hire. The contractors have to be hounded to return calls to set up appointments, or there is nobody available to service our area; so we have to find our own and pay out of pocket, then try to get reimbursement from American Home Shield, which I am not too optimistic about!

Their customer service is absent. Their contractors undependable. Total waste of money. A/C went out in August. Submitted service request online. Credit card immediately charged (only thing they do quickly) and was notified of a contractor to contact to make the repair. Got an appointment for 3 days later. They came out, identified a short in a wire, jiggled it to get the A/C working and called it a day. Later that day, A/C is out again and AHS contracts the same company to come back out. Who then states that there is a wiring problem and would have to submit auth. for work which they did, called contractor then which stated that AHS will not cover so I have to come out of pocket $1800, however no one has contacted me from AHS to relate this information. After numerous calls I finally got an appt. schedule for an electrician but now the HVAC company is refusing to come back out unless I have $1800.

American Home Shield hasn’t done anything with the claim I made a little over a month ago. The contractor came initially and it took over three weeks to order the parts. They were supposed to come to my house Tuesday of last week, but I had a death in the family, so I left. They did not call me. I’ve dealt with AHS three times and it was pretty fast but it is my first time with the company fixing my refrigerator. I need to get in touch with them so we can reschedule.

My first claim submitted to claim to American Home Shield was for my leaking kitchen sink. I went online and they have specific categories for each thing and there was a dropdown for the categories to choose through. I picked the one that I thought was best and when the company called me, I confirmed that was what it was. They didn’t say that it was the wrong category so I thought it was fine. They were sending out K & K Heating and Plumbing out and they notified me that someone’s gonna reach out. I reached out to the contractor ‘cause I didn’t hear from them and there were some scheduling issues. But other than that, they came out and did the work.

The freezer part of our refrigerator was freezing but the bottom portion was not cooling at all. We called American Home Shield since it was the first time we were doing a claim and I wanted to talk to somebody before I submit a claim online. The technician came and my wife was there. She said she had a great experience. The tech was very professional and he explained to her. He moved the refrigerator out and took his time, as far as what was wrong with it, and also showed all of the panels that he had to take off. He fixed the refrigerator and now it’s working fine. It was a great interaction and there were no problems at all. Also, I’ve already recommended American Home Shield.

I absolutely love Home Shield. I had First American for years and they were awful, and then one of the workers recommended American Home Shield and they've been amazing. I filed a claim on an air conditioner last week and their contractor got out on the same day and fixed it. With First American, sometimes it took two weeks. So, I've been extremely happy with AHS. I have two properties and had a couple of claims over the years for both properties, and they've always been timely. I had been calling AHS for my claims, but now I do it online, and it's easier and really fast. Their contractors are very professional as well. Everything's been great since they had my appliances repaired.

The AHS site is very user-friendly. When I submitted an online claim for a valve on my swimming pool, the service called me 30 minutes later and they came out that afternoon. They got the approval the next day and the following morning, they came out and replaced the valve. The contractor is excellent and everything is working fine now. Before this recent claim, AHS also took care of my air conditioner in the same manner. It was very quick, easy and taken care of.

Our air conditioner unit wasn’t cooling the house. I submitted an online claim to AHS and their process was easy. My husband interacted with the techs and he was happy with everything. What they did the first time didn't work so they had to order a part and came back to put it in. So far, everything was handled the way that it was supposed to be.

Our AC unit's thermostat decided to just randomly shut off on us once in a while and we didn’t know what was up with that. AHS sent a contractor out and they showed us what caused the problem, so in the future we would know how to avoid it. They were really great. But when our water heater broke and stopped working completely, the guy that originally came out didn't seem very knowledgeable. He came out and didn’t really look at anything. He just said that it was not working and needed to be replaced. We also had to make numerous calls to the plumbing company because there were parts within AHS that were not covered like re-piping. But we also knew that the piping that up there was fairly new and didn’t need to be replaced.

I usually go online and fill out a claim and/or call American Home Shield directly and tell them. My most recent claim was for a sump pump that needed to be replaced and TMD Plumbing came out and installed it very quickly. They were in and out in less than 10 minutes. Then, a month later it seized up. They came back out and didn’t charge me at all for because it was part of the same reason. TMD needs to do a job better the first time and understand that. Other than that, it was fine.

I recommend American Home Shield to several of my friends. They have saved us a lot of money and we’ve been happy with them so far. We had a plumbing problem at one end of our house and we got it cleared. We went out of town and when we came back, the other side of the house has got a sump pump issue. So, I called to submit a claim twice within that week. Usually, I go online to submit a request for service ‘cause each time, it’s hard to get a person on the phone. Then I usually get an email from American Home Shield within 20 minutes saying that my request has been submitted. Still, I wish it would be a lot easier to get a person on the phone to speak to.

I like American Home Shield and other than the fact that they should have a little bit faster service, I have no problem with them. The companies that they send out however, a lot of them aren’t very knowledgeable on the stove that I work on right now. We have a glass top stove that the burners sporadically would come on and come off and wouldn’t work at all. So we called AHS and made the claim, and they sent one company out. However, the first company that came out couldn’t fix it. They told AHS what the problem was and that they can’t resolve it. AHS wanted a second opinion on what was wrong with it, so they contacted another company to come out, and they’re still working on it.

My dryer was making some crazy noise the moment I turn it on. It was like there was a monster inside. It was so loud I didn't want to even turn it on and one would think the whole machine was gonna break so we weren't using it at all. I smelled smoke too. I have a log-in for American Home Shield and I submitted a claim online. I was notified that they would have somebody contact me. Their dispatch place called me very quickly and asked me about the problem. I told them what was going on and they asked what my schedule looked like in the next few days. I told them that I just had a baby and I’m home every day.

The air conditioning in the house was just constant and we could hear the air running but it was warm air coming in. I called American Home Shield and the reps were very good. It took three days to get a contractor out and I have no complaints. We had two different contractors and one tried to fix it, but within two days it was back to where it was. When we called back, they were unable to come for another week so I called again, and they sent somebody else who had a totally different opinion of what was wrong. It is now fixed and it has been fine since. Everything’s a trade-off with AHS. It is great to know that if your air conditioner, water heater, stove, etc. cannot be repaired, it can ultimately be replaced. However, it’s a long process and sometimes, you have to go through a lot of hoops in order to get a total replacement.

My toilet was not working. I submitted a claim with American Home Shield online and that process was easy. The time it took to get a contractor dispatched to my home was reasonable, but it would have been nice if it was a little faster. Nevertheless, the interactions that I've had with the contractor that was sent out were really good and so far the toilet has been working well since the repair.

I had a Sears Warranty before and I waited weeks and weeks to have my refrigerator repaired. Meanwhile, American Home Shield was much more efficient in being able to get technicians to me. My washer wasn't draining. I submitted a claim over the phone and the reps I spoke with were very positive and helpful. They also wanted to know if I wanted to take the $75 service fee out then or after the service. I didn’t wait 24 hours to have my washer fixed. The technician pulled everything out, changed everything, and then explained what he was doing and what has happened, and then he drained all the water out. He was super friendly and on time. Since my washer has been fixed, it’s been working beautifully.

I had an issue with my plumbing and it sounded like there was air in the lines at first. In addition, the water from the kitchen sink faucet would not come out. I submitted a claim to American Home Shield online through an app on my phone. The contractor who came thereafter seemed to be knowledgeable. They were clean and very polite. They fixed the problem and their work quality is good. I’m satisfied with American Home Shield. They were quick in coming out and taking care of it, and it didn't cost me a lot of money out of pocket. I recommend their warranty.

When I filed a claim for an attic fan to American Home Shield, I went online. The rep who worked with me was very helpful. I wasn't around when the contractor initially set up an appointment so they called and left a message on the answering machine. I got back with the person through cell phone and I was told that they were coming. They set up an appointment then they came out. When they ordered the part, it came in, they installed it and they were gone. It was quick and they did a good job.

The dryer was not drying so I called American Home Shield. The contractor they assigned came and he said that he was going to change the thermostat and one of the switches but he never came back. American Home Shield and I contacted him and we couldn't get a hold of him. So, they assigned another contractor. It was a whole week wasted there.

There was an immediate response from American Home Shield when I submitted a claim online for our ice maker that quit making ice. The customer service was very good. The tech who came out was very nice and courteous, and he found the problem right away. He came back with the part the next day and fixed the unit. We've already had ice since the repair. Also, we had a plumbing claim with AHS when we first started our contract. The guy who came for that claim was very pleasant and nice too. He fixed the unit right away. So far, we're satisfied with American Home Shield and we're gonna be extending for the following year. I also recommend getting their policy.

My AC went down at 3 o'clock in the morning and I love the fact that I was able to call American Home Shield at that time, report the issue, and make sure that the next day, I got the acknowledgement from AHS that my issue had been reported and the vendor had already been assigned. All that was very easy. The only issue was hearing back from the vendor. AHS has given me the phone number to contact but when I did, all I got was a voicemail for two days. I had to call several times just to make sure that we were gonna have an appointment on a certain day. I was gonna be out of town, so we had to coordinate and I was really trying to reach him.

The fridge part in my refrigerator stopped cooling, so everything was getting warm in the fridge. I submitted the claim online and once everything was submitted, the first available opening was quite outweighed out, so I called American Home Shield to see if it can get bumped up. The reps were very helpful and they informed me that it was through Sears, so I ended up calling Sears. I tried to see if there was anything they can get out earlier, which they were able to. They had somebody from Sears come out and look at the fridge. However, I was disappointed because they came and looked for the fridge. It was just my wife that was home. They did the repairs and said that they no longer made the part and that we would have to get a new fridge out of it. And then, randomly on a Sunday, we had a part show up at our house, but we never heard anything from Sears on when they were gonna come back.

We have to pay $75 for American Home Shield to send someone to come out here. But every time that we’ve had anyone come out here, they’ve never fixed anything. They said that American Home Shield would be back in touch and somebody else would come out and fix it. But that never happened. When A-Total Plumbing came out, they didn’t do anything for our well. They just said that they needed an actual well company to come out. American Home Shield sent another company and there was something out that the technician had to change.

The water heater in a vacant house is never turned on and I never experience a water heater with gas and I smell gas. I called the energy company and they advised to call a professional plumber. I just called American Home Shield and their rep assisted me with what would help instead of me in need of help. Then I got a response from a plumber in less than 24 hours. They came over and tested it and found out that nothing was broken, told me what to expect, and asked if I needed anything. AHS has been overall helpful and they do it quickly too.

The American Home Shield coverage that we have worked out this time that we used them. We had some electrical problems, for which we submitted a claim online. My son dealt with the contractors and everything got taken care of. We appreciate it and I hope they'd work out as well the next time.

I called American Home Shield to submit a claim for a leak in the kitchen and the rep was very easy to talk to. It was also very easy to get the scheduling done. The contractor who came out for this was very professional. I’ve had American Home Shield on my property for four years and I have several contracts with them. I also have one here in Denver and they sent a contractor out to look at my air conditioner. He wanted it to be that I needed Freon, but my system did not need that. He didn’t want to do anything else for me after that and he left. I called American Home Shield back and told them about it. I was not happy about it because American Home Shield told me that they would send somebody else out to diagnose the problem. If they came up with the same thing that that particular contractor came up, I would have to pay the service charge once again.

WE have had AHS for years and have had a few minor repairs done. We had a problem with our hot water tank 7 months ago and they sent out a repair outfit from about an hour away. (No one local?) The "kid" replaced the elements and one of the thermostats and said the other one never goes out. (I think because he didn't have one.) The unit worked for a while before the water began overheating (scalding hot!) I called and requested that this be repaired over a week ago. AHS now says they can't find anyone to do this service. (I've been trying to get them for days, but keep getting put on hold and eventually cut off). After finally reaching someone, they sent me an e-mail that said I can find someone to fix it myself.

Our AC problem started June 11. AHS sent vendor 4x to replace Freon. On the 4th time, the same vendor who went there the 3rd time on Aug 24, supposedly fixed it. However that vendor charged us $453 for Freon and wanted to be paid upfront for their failure to fix. The first 2x visit, we would pay $200+ per visit for Freon, no diagnostics and they didn't even attempt to fix it. The 3rd time, AHS picked up the tab after complaining. This ordeal has been very time consuming. The contractors AHS chooses are subpar and shady. At this point, we have bought our tenants a portable AC, reduced their rent for all the inconvenience and discomfort. We would have been better off putting money aside to insure our own appliances, choose our own contractors and handle own repairs than relying on AHS.

My A/C stopped working, so I called AHS. They don't have any contractors in Ohio, so they have you call someone on your own. They have a list of stipulations, but will only give that info over the phone (nothing on paper or email). Well you must pay the company's service fee, (AHS also takes a service fee) and send in the info. My AC stopped working end of June. Here it is end of August, and have not heard a peep from AHS, but I am out the two service fees and monthly payments from AHS. Not sure if I'm hot over lack of concern from AHS or if it is the fact my AC has yet to be fixed. You better off fixing it on your own.

This company has got to be a scam. My air conditioner went out on August 13th. They sent a contractor who was incompetent and had no idea what he was doing and blatantly admitted he couldn't fix it then flat out made up a story about it being a pre-existing condition. He had no proof or any reason whatsoever to think that. It took another week for AHS to find another technician who claimed he was capable of servicing our unit. He arrived on the 19th and also claimed he needed a second opinion and sent someone else to come the next day (Monday). It is determined my compressor is shot. Need to order a new one and the technician said his experience is that it can take 3-4 weeks to get the part ordered.

I purchased a new home and my real estate agent recommended American Home Shield. Gave me a copy of the contract, which I paid in full at the time. I had 2 emergency issues come up. 1. Sewer started backing up into the house, sewer water coming out on the floor. I was proactive and immediately called a plumber. My 79 year old Mom is living there. The plumber found massive tree roots blocking the sewer line. They replaced the sewer line and added a clean out. I paid the bill. 2. The electricity went out in the hottest month of the year, again with my 79 year old Mom living there, so no electricity, no A/C in 100+ degree heat. So again, I was proactive, called the electrician who came right out and fixed the issue... Main breaker to the house was arching and went out. Again I paid in full.

Requested central air conditioning repair on July 12th. By the 17th, a technician finally came out, said he fixed it, broke again the next day. When I contacted American Home Shield, I continually got the runaround - for nearly 7 weeks. I finally had to call and demand that they send me a check for the value, which they agreed to finally do only to have their "computer system" not work, and they are now saying that I have to waste more of my valuable time calling them back later in order to get the money. I will never use this company again and will tell everyone I know to stay away. Two months without an air conditioner and zero explanation for the hold up from this company with some of the most incompetent customer service people I have had to deal with in my life.

We have had coverage through American Home Shield for 2 months now. During that time, we have called 15 times to get our air conditioning fixed. They have done everything to make us jump through hoops and nothing has actually been fixed. First, multiple phone calls produced a totally inept a/c guy who said maybe it was the electric. Then, multiple phone calls produced a nice electrician who said, no it's not the electric, it's the A/C. Now, after multiple phone calls, everyone in customer service saying we'd get a phone call back within the day, NOTHING. We have two young children and no A/C during 90/100 degree weather. Today we demanded to be cut a check for the amount they would cover so we can pursue this independently, and all of a sudden the computer system is down and we have to call back again. This is absolutely unbelievable and we are livid.

Not sure what has happened - the Customer Service for AHS doesn't know what happened - however, they charged my account 4x in August for the monthly fee. Amazingly, they can't give me an immediate refund/credit for MY OWN MONEY for about 3-5 business days. Imagine almost $200 taken from you but they can't seem to reimburse you immediately... smh. Plus they came out to service my dishwasher and my fridge --- still having same issue with DW and the "fix" for the freezer did not work! I had called back to report it and no one came out then after 2 weeks when I called back - they sent an email that they had attempted to contact/call me. I had no missed calls cell or work numbers...

Our garage door was broken. A part was broken. I went online and scheduled someone to come out to fix it. That’s the only good thing. Super easy to schedule an appointment. The guy said the “part” that was broken isn’t covered. Only specific parts. So it’s cost me $100 for a two minute conversation. Part to fix was $200. The local guy down the street was $240 total. I never would have called AHS if I knew only certain parts are covered on items.

Aug 6th 2018, we reported electricity issue in our exercise room which is one of 6 rooms in the house. All rooms had electricity except that particular room. I called AHS to find out if electrical issue is covered by my contract and the rep confirmed so they scheduled technician to come to the house. The tech from City first Electric came to the house at 08/10/2018 and told my husband that the issue is compressed wire (whatever that means??) inside the wall which is a major job so it is not covered by contract. He said that he can do the job for $900.00 paid direct to him and it would take few hours. We did not agree with his assessment since it did not make sense to us. We had not done any recent work to the house and there has not been rain or leak that would cause any short in wiring.

I called because I noticed water just pouring out of my shut off valve to my sprinkler line. Paid $75 plumbing tech arrives calls American Home Shield. They say they do not cover sprinklers and denied my repair. I the tech then called me to advise me very confused because it was not a sprinkler that was leaking it was the valve. I then pulled my contract and read it stated they do not cover fire sprinklers which I don’t have fire sprinklers. Number one I have irrigation sprinklers and that was not what was leaking. It states in the contract they cover gate valves which is pretty similar to a shut off valve. So I called the representative told me again they don’t cover sprinklers. I said its not a fire sprinkler which is located in commercial buildings it’s a shut off valve to my irrigation sprinklers.

The AC was not working. It was on 80 centigrade for a few days. I submitted a claim over the phone and online but I prefer doing it on the phone because it’s a one-to-one interaction with the customer service. I always got good customer service. Then, the tech who came out was amazing. He figured out what was wrong and got things done within 30 minutes. I was happy with his service on that day. I’m impressed and I’m very happy with American Home Shield's services.

I filed a claim over the phone to American Home Shield for the dishwasher door and also for a thing that was happening on the bathtub. The experience has been very positive. Also, the techs who came out have been very courteous and attentive to details of the matters that they were supposed to address. They have been good at responding as well. Once I called, they called back the same day to schedule an appointment. However, they have to come back because the other knob is still doing something crazy, but that is fine. It is just another little snafu that just needs to be addressed. I would recommend American Home Shield.

I've been with American Home Shield for four years and when I submit a claim, I call them. The people at AHS are usually prompt. Also, the people they hire to do the work are good and have done very well. They come to service certain things and make sure that it's okay. And if something happens and it doesn't work, they'll come back and fix it. AHS always does what I think they should do. The only problem I have with them is that their price keeps going up every year, so I keep paying more and more. But everything goes up, so they have to raise their price as well. So far, the experience with AHS has been good and I would recommend them to others.

Our air conditioner wasn't cooling so I filed a claim with American Home Shield and the process was good. I heard back from them within a 24-hour period. American Home Shield sent me an email giving me the contractor's name and number. Then the contractor actually contacted me. The contractor was excellent. I had an issue before and they sent them out and they've been really good.

When our air conditioner wasn't working, I submitted a claim with American Home Shield online and their site was good. The contractors came out less than a day later and they did great. They spotted the problem right off and fixed it on the same day. So far, the air conditioner is working good. I was pleasantly surprised that it was resolved so quickly and I told my friends who had some issues with other home protection plans about the great experience I had with AHS.

The kitchen sink was not draining. I did my claim with American Home Shield online. If the hold time wasn’t so long, I'd prefer doing my claims over the phone but the online search works out better for speedily sake. The contractor, Clinton, is absolutely amazing. He is one of the better craftsman that I ever ran into in quite some time. He is friendly, professional and knows his stuff. He’s been out a few times now and he is always considerate when he comes to the house. We haven’t had any issue since the repair. It was done to my satisfaction. I refer American Home Shield all the time.

When my toilet continually flushed over and over, I submitted a claim online with American Home Shield and it was easy. But the first vendor that they gave me gave me the runaround. They told me they would come on Wednesday and I postponed an appointment so I would be home. They called and said they would come on Monday, but they didn't. Then they said that they got me confused with somebody, and they were coming on Wednesday. They called and said they were on their way but they never came. I then asked for another vendor and they came right away. They have been here before and they worked for American Home Shield. Since the repair, the toilet has been working fine.

Our microwave needed to be repaired. We called American Home Shield to submit a claim. We set up an appointment with the tech and we waited at home. He showed up on time, went in, and fixed what he needed to fix. He was good and responsible, and he was gone in about 30 minutes. Right now, the microwave is working fine and we can already use it. We’ve been dealing with American Home Shield now for about five years already. We like the way that they got everything set up on the website. Also, their customers usually get happy with the vendors because they select vendors that are close to the area. We used to have another company, but every time that we needed to select vendors, they come from Birmingham which is an hour away. So, we switched to AHS. We will recommend it.

I called American Home Shield to submit a claim for the repair of our leaky pipe and the contractor came out the next day. The plumber called me before he got there. I told him where the leak was and he took care of it, and everything has been operating great since the repair. I had been told that there was a $75 service fee, but I didn’t have that fee at the time, and instead I was told that I would be billed for it. One thing, though, is that their website is not set up so I can schedule a payment. It only allows me to make an immediate payment and that makes it harder for me. I want to be able to post-date my payment but I can’t do that. If I can schedule my payment, then it can come out automatically from my account. Other than that, my experience with AHS was excellent at first.

American Home Shield does a great job. I pay them, they do what they gotta do, and I have no issues with it. I called them for some electrical issues I had and the claims rep did a wonderful job. I made the date with Turner Electrical and I really enjoyed the technician who came out. He was very knowledgeable, did a great job, and took care of everything.

American Home Shield is a good company. When our air stayed heated, I filed a claim with them for our air conditioning. The contractor that they sent out did a good job when he was out here. He was able to fix the problem in one visit and everything has been good since the repair.

Every time that I use American Home Shield, they're good. I submitted a claim for my air condition that I was having problems with. I did it online which is simpler to do and more convenient. The process is self-explanatory and then someone reached out to me to confirm. The contractors were very nice and they did a good job. However, the AC has a pre-existing issue so it was not covered and I had to have it fixed out of pocket. Still, whenever I call American Home Shield regarding a claim, they are very helpful.

We had an electrical issue with the garage door. The light started flashing and the opener wasn’t working. We put in a claim with American Home Shield and they sent someone out. The individual said that it was due to a bad spot on the circuit board, and that must have been caused by a power surge, and so AHS wouldn’t cover it.

American Home Shield was very responsive when I filed a claim online for our air conditioner that wasn't working. They referred us to somebody right away. Unfortunately, the contractor wasn't so good. They had to come back a few times and it took two weeks to get the issue resolved. It was rough because we sleep in that room with two small children, one of which is a baby. We had to resituate our sleeping arrangements and move to another room. But American Home Shield was great and they did a great job. They’re easy to work with.

They pick service companies nobody else has dealings with, because they are rude and don't know their business. They will rip you off in a skinny minute, and AHS will stand behind them even if you have proof.

DO NOT EVER USE THIS COMPANY. They will give you the runaround for DAYS and each time you speak to them they claim they are going to "fix the situation". If by "fixing the situation" they mean continuing to ignore you and not do their job, then they sure do one hell of a job doing such! Save the apologies, they do not matter, and actually do what you are paid to do.

Service came quick but the coolant cost $90 per pound. AHS only covers $10. Why would AHS not cover my product? This is the purpose of the insurance. We had something go wrong, why wouldn't it be covered? This service call is going to cost far more than it should have. Be prepared to pay for your contract and then have many expenses on top of that. When they say they cover items you better read the fine print because they pay a minimal coverage.

Had drain stoppage. AND contractor demanded $375.00 upfront before they would look at problem. Also said we needed to add a new clean out before they would continue. I refused and called AHS that day and was told that the problem was between us and the plumbing co. I then contacted another plumbing Company. They did not require any additional cleanout installed. AND their contractor are working a scam.

We have been without our air conditioner since June 26th. This was the hottest summer on record here. Over 100+ for most of July. Crystal Air was dispatched by AHS. They came quick... but then that was it. They said they ordered parts then days, weeks go by. I called for updates with no help. They then said I didn’t approve the cost that were not covered... not once did they call me. Because of all the delays I asked for cash -in -Lieu... that took 2 weeks. Their quote was 4500.00 than the actual cost of the materials. This was the quote that Crystal Air told them... so 2 weeks ago I called and said, "Please have them repair my air..." Still no calls back from Crystal Air! 2 months to repair an air conditioner!

After closing, AHS they said no coverage as payment hadn't been received payment. AHS finally activated coverage but no contract end date extension. Service denied within 52 weeks of home closing. :(

I don’t usually do this, but this company has left me no other recourse. DO NOT use American Home Shield home warranty company. If you need to have a home warranty, find another company. They refused to cover an issue on our house multiple times, sent out a contractor who put his foot through my ceiling and never repaired the hole he made, never called me back to explain the reason why they weren’t covering the issue, made me call multiple times and sit on the phone for hours. Their customer service, while nice, are not trying to help the customer and fight for us, they are there to just send you on a wild goose chase. And, then to cancel my plan, they made me sit on the phone on hold for another half an hour and then charged me an additional administrative fee to cancel my account with them.

This service is a complete waste of money. They will send out a technician who will not even test your appliance but will take photos and come to a determination that he would have had to be present at the time of failure to know. They basically steal money from you for the service fee to pay an individual that works in their best interest, and will make up information to support their interest, and there is no way to remedy the situation without paying them again to come out with a different technician. I feel completely scammed and I encourage any home buyers or sellers to look elsewhere. This IS TOO GOOD TO BE TRUE.

Contacted AHS to repair our a/c. We live in Texas and our home was reaching temperatures in the mid 90s. Said we would hear from the a/c company within 24 hours, never heard from them. Called AHS for follow up and nothing was resolved. Asked to speak with supervisor and was hung up by customer service rep twice. Three days later a/c still broken and contacted the repair company directly. They informed us that they were going to call but AHS had sent them two cancellations, that's why they never contacted us. Still have not heard back from AHS regarding this matter and have been unable to speak to a higher authority to resolve this issue. Do not use this company. They don't care if you and your family are suffering in the heat. To make matters worse my wife is sick and we have a special needs dog. We ended up having to pay $700 out of pocket for an a/c company to fix at least one of our units.

I used American Home Shield like an insurance policy so if something would go wrong, I could get it fixed. And it worked for me. When my air conditioner wasn't cooling, I submitted a claim over the phone and it was easy to do. The company then contacted me quickly and got here reasonably fast. They diagnosed the issue and sent someone else out to fix it. It took 72 hours to get the unit repaired and the contractors who came to my house were good. My unit has been working well since.

My husband submitted a claim with American Home Shield for our water heater that was broken. It wasn't long when they sent out the techs. I wasn't present when they looked at the water heater, so it made me feel a little uncomfortable. I let them in in the garage and then I went back into the house. And then when I came back out, they had already written everything up. Still, we were satisfied with what they did when they were finished. They also cleaned up after themselves. The water heater is working now.

My AC was not cooling, and I submitted my claim both online and over the phone to American Home Sheild. It was very easy to do it on the website and I preferred doing it there. Nevertheless, the reps I had spoken with on the phone were also good. I heard back from the contractor that was coming out in 24 hours. They even came a little bit earlier than usual. They came in on a weekend, he fixed it, and it was pretty good. He explained what was going on and what he was doing. Since the repair, the unit has been good and working.

When the big burner of my stove burned out, I called American Home Shield to make a claim. Their claims rep was very good and helpful. The technician from Care Appliance Repair came out the next day and replaced the parts, but left it way in the back. Every time I would turn the stove on, I would have to push it in more so that it would turn on. And while it was on, it would turn off so I would have to jiggle it to get it to come back on. But he came back out and fixed that. I think that AHS is contracting with such small businesses whereas a bigger company has more experienced people.

We had a leak in the motor area of the spa. The process to submit a claim to American Home Shield was easy and they worked perfectly. They were very responsive and they would tell us through email who was gonna come. We live in a gated community so we need to know who's coming so that we can get them in through the gate. Maui Pool came out and they were excellent. The fellow who came was very knowledgeable and pleasant. The problem was a rubber ring that had degraded, which resolved within the leak, and he fixed it.

Instead of cooling, our AC was getting hotter. We submitted a claim with AHS for it over the phone and dealing with their rep was good, but we didn’t like the ones that came out for the repair. We had a 3.5 ton, but they put in the wrong size. They said that it was a 3 ton that they turned around and replaced. They also made fun of us and laughed at us, so we chose not to have them come back out ever. In the two and a half years we’ve had AHS, this is the first time we have this problem. They were good to start up with, but then they acted like they didn’t care about the customer and I noticed that change about six months ago.

There was an issue with my garbage disposal and the people that American Home Shield sent for it were absolutely wonderful. They called and came when they said they would. They decided that we needed a new disposal and they took care of it. We had another plumbing issue way back and AHS sent somebody that repaired the pipe immediately. AHS has always been good to us and I would recommend them to everybody. In fact, I’m trying to get my sons signed up with them. I signed up initially because I was really worried about the water heater but that keeps on ticking. The rest of the things that have come up, AHS had them fixed and if I had a problem, it was solved immediately.

I had a big problem with flooding because the AC coil had an overflow valve that kept clogging. It kept shutting off and overflowing so I had to stay up nights to try and keep up with it. I called American Home Shield and it took a couple of days to get a contractor out. The technicians were professional, did it the right way and they were quick about it. So far, it is working and hopefully, I wouldn’t have any more problems.

The fan of the air conditioner wouldn’t blow even though the light would show that the compressor was on. I submitted a claim to American Home Shield online and it was easy navigating their website. When the tech came out, I walked him in and showed him what the deal was. He looked around and originally just thought that perhaps the drain line had gotten clogged. So, he put a vacuum on it and sucked out whatever water was in there, and that was it. But then the next day or two, the air conditioner wouldn’t turn on at all. I called back and it was about another week before the second guy came out. He said my fan was bad and so he replaced it. Since the repair, the air conditioner has been working great.

It was easy submitting the claim online for our garage door. But when the technician came, he said that the part that was broken was not covered under the American Home Shield. That has happened to us several times now. So when you write in what the claim is for, I wish it would say that it is not covered before they send somebody over and then they tell you it’s not covered. But AHS usually sends out technicians fast so that's good. I would recommend AHS and tell people that it's better to be on the safe side.

My experience was horrible. A guy came and looked at our AC and he said that the coil was not on the AC. He even took a picture of it, and then he said they didn't make that Freon anymore for our AC. He also said he can get us two AC units at a discounted price. I told him it was a lot of money and then he talked to my husband.

My interaction and the service I got from American Home Shield was great. We had a claim with a heat pump that wasn’t working and the contractor who came fixed the problem. It worked for a few days but then there was a separate issue and they had to come back and fix it. Their customer service level was great and they did a fine job. I also had a cooktop that went out and American Home Shield replaced it. I would recommend them.

I made a claim with American Home Shield to check a leaky pipe for the air conditioner. I submitted that claim online and the process was excellent. The interactions I had with the contractor was very good and very informative. The air conditioner is doing good but sometimes when it gets hot, it doesn’t seem to function as well, but the contractor did the temperature check and it seems to be working well. I would definitely recommend AHS to others and I wish I purchased the home warranty sooner.

The spring on my garage door popped so I called American Home Shield to submit a clam, let them know of the issue, and tell them that I needed somebody to fix it. They sent me an email saying they would dispatch a contractor within 24 hours. The contractor came and looked at the spring. Then they called AHS to see if that was covered by the warranty and they were told that it wasn’t. But since I already had the contractor there, I had them fix it and I paid out of pocket for the repair. I would tell people to make sure that they ask AHS first if an item is covered by the warranty before a contractor is dispatched.

Overall I have to say that my experience with AHS has been one in which the service providers are friendly yet continuously find a way to meet the minimal commitment or terminology that makes things excluded from coverage. I have now been an AHS customer for over four years and after doing the cost benefit of my monthly fee + service call fees I have not yet seen the value. The main driver has been the denial or fixing minor things instead of replacing. These items are things that I can call any plumber or contracting company to fix for the equivalent amount of a service fee which makes me wonder why I even pay the monthly fee.

I've call into AHS. Did everything they told me to do regarding having an outside vendor work on my AC unit. AHS authorized the vendor to work on my unit. AHS told me to pay them and I would be reimbursed. I mailed the invoice in after I paid it and have not been reimbursed. Each time I've call in the service folks say one thing and do nothing. What am I doing wrong. I'm Ready to cancel my policy to with I just paid on 7/29/18.

Per AHS, my air conditioner has a "pre-existing condition". I know, right? That's the whole reason I bought your product. That's the reason your product exists. The 'condition' they referred to was created by the repair team THEY sent out last year to 'repair' our A/C. They then covered nothing for our repair estimate, and therefore gave us nothing towards the new A/C we ended up purchasing, since we obviously were not going to use any company with whom they attempt to do business.

I called AHS because my A/C unit stopped working. The compressor on my A/C unit needed to be repaired via AHS contractor(8/22). They ordered the part which was quoted between 3-5 days (already a push but fair enough). I called to check on the order (8/27) they had ordered the wrong part and their solution was to order the right part. Note that I actually had to contact the contractor to ask, AHS did not update me at all. So I decided to call them to confirm this is how they are resolving the situation. My first 10+ calls went to a busy signal so I tried their online chat and the operator disconnect me. Then I called and was hung up on via phone call that took 15 minutes of holding to get through. Unbelievable, dishonest company. I would have been ok with them just explaining to me that there is nothing we can do, we just have to wait for the new part. They accepted no responsibility verbally at all. Will NEVER EVER use them again.

Avoid American Home Shield. I have had to spend over $900 over my deductible to fix my AC which is still not correct. Also, they sent a 3rd repair guy to fix my refrigerator and he told me the previous guy didn't do it correctly.

On the phone with American Home Shield and I was put on hold. I continued to hold. Spoke to a representative and then was asked to be put on hold again. The phone had music on except when someone picked up and the music stopped. After over 33 minutes, the representative disconnected the call. My husband is currently on hold for another time and it has been over 15 minutes. This is unsatisfactory. We cannot contact our home warranty department when we have a claim. American Home Shield please contact me personally.

We've been customers for years with AHS, and it's so disappointing how the claims are handled now. In the past, you would schedule a repair, the assigned company would come out and fix it, pay your fee and be done. Well, that's no longer the policy. Any part needed for repair are ordered through AHS, then shipped to your contractor. This process slows down the repairs tremendously!!! Our AC went out on 8-16, Contractor comes out on 8-17, Parts ordered on 8-20, and we're still waiting on parts to be delivered. Contractor said they may(?) be delivered tomorrow. She wasn't sure. So, I'm looking at around 12 days of no AC with 95+ degree Texas heat. This should be unacceptable from AHS...

In May of this year, our A/C stopped blowing cool air. I contacted AHS and they sent HRS Heating and Cooling to fix the issue. HRS ended up changing out the compressor, the type of coolant it ran on, and two valves (one inside and one outside). In August, the A/C did the same thing. I called HRS and submitted a service request. I asked for HRS to return, but was told they “were unavailable”. AHS sent Stout Heating and Air to diagnosis and fix the issue. Stout’s diagnosis was “catastrophic failure” that was caused by changing the type of coolant in the A/C.

I had moisture on the concrete on my carport floor and it was coming from the little utility room right adjacent to it. I called American Home Shield because I thought that it was the air conditioner since it is on the back side. The air conditioning guy came out and he said that it was a plumbing situation. Then a plumber was sent out and he gave me this big old spiel. He said that I needed to break up the concrete and the issue was probably something underneath. Then, he went back to the office and told them that it was an air conditioning issue.

The air wasn’t cooling with our AC. I submitted a claim with American Home Shield for this issue by phone and the claims reps that I spoke with were very good. They've always been very efficient. The contractor came the next day because it was after 5 o’ clock when I put in the claim. I had a very good interaction with the contractor and everything has been working awesomely since the repair. I have always recommended AHS to others.

I've always had been taken care of by American Home Shield. Recently our heat pump stopped working so I filed a claim online. The contractor told me that the service would be in a day or two, but he was here within 20 minutes after I placed the claim as he was in the area. The issue got fixed in one visit. He had what he needed on the truck and got the problem fixed in a jiffy. I would tell my friend to use American Home Shield.

I was nearing the end of my warranty with American Home Shield so I had them check out an old furnace. I had a free furnace checkup before that and I found out that it was producing some carbon monoxide. I had them come out before it gets too close winter time. I submitted the claim online and it was really easy. It took me five minutes. I just logged in and picked appliances and picked furnace. Then it took a couple of days for them to call back. I did have to wait a while for the contractor but he did a great job. For some reason, the furnace claim did not get from the warranty company to the installers in a timely fashion. It took them three weeks instead of a week and a half. I don't know what happened in that transaction but I'm just happy it got done.

My grandson came down here from Massachusetts and redid all of my plug-ins, including my switches, and changed them all out for me because they were old. When he did the outside switch, he put something that can be reset if it was getting overloaded. When my electricity wasn't working in the back bathroom, I called American Home Shield and talked to them about it. The man came in and looked. My other grandson was there with him and showed him what wasn’t working. We had no idea about the reset switch and the man just flipped it and charged me $75 for being here for two minutes.

When our air conditioner was not cooling our house, I called American Home Shield to make a claim. It was very difficult to get a hold of somebody and it took me at least 40 minutes to get somebody. Customer service is pathetic. It's a call center, and majority of them don't have the customer service in the way they talk. But luckily, I called early at around 8 o'clock in the morning and the contractor came out the same day. Usually, the previous wait times is 24 to 48 hours. But in the summer, sometimes we need somebody quicker and previous tech that we had didn't come out till two days later so it was very tough.

We got a notice from the city of Abilene that we had a leak and they said that we used 21,000 gallons of water. A rep asked if we filled up the pool which we don’t have. So, I made a claim to American Home Shield and they sent a contractor out within 24 hours. He checked and said that there were two drippy faucets and a bathroom that was running. He told my wife what he was doing as I was out of town that week. When I talked to the water department, the person said the leaking faucets could do it based on how much they were running. So far, it has been good however we haven’t gotten our next quarter bill yet. We have recommended AHS to other people and my in-laws have signed up since. It is well worth the money.

The quality of most of American Home Shield’s providers is horrible and they're only affiliated with AHS just to try to get in and then instead of trying to resolve issues. They just sell things like a new AC. Affiliating with AHS is a way for them to get in and try to get our money some other way. I'm a realtor and I’ve referred AHS through my business for 12 years but sometimes I feel like I'm paying for nothing. I don't even want some companies close to any of my properties and usually, when I insist, I'm able to get the people that I end up with. That's when I get results.

Having a warranty on our property is very valuable and American Home Shield is great. Once, I called them because my toilet was running and the claims rep I talked to was fine. A contractor then came after a couple of days. However, he never fixed the problem. He said he put something new in there, but it never fixed it. Today, I turned the water up totally because it keeps running and it is running up my water bill.

It was extremely easy to go online and make a claim with American Home Shield. I filed one for a failed garage door opener. The process was very simple and I was amazed that I had gotten the response back from them within two minutes. It was really fast. They had emailed and advised me which of their local suppliers here in the Woodburn area would be coming. Then within two minutes of that acknowledgment, I received an acknowledgment from the supplier. They texted saying that they were the ones and they were verifying that the appointment window was going to work for me. It was extremely well-organized.

There were two plumbing issues in the house, a leak in the sink and a toilet that was not operating properly. I did my claim with American Home Shield online and it was easy. I liked the process. Also, I heard back from the contractor quickly. Although, it was a little bit confusing because the two different issues were assigned to two different plumbers and I ended up scheduling two visits on it. There were two different days in order to fix the problems that likely could have been combined into one appointment. It wasn’t too much of a hassle, but it was kind of odd.

The blower on the AC unit wasn't working so I went online and submitted a claim with American Home Shield. Then I called the contractor, they came out and fixed the issue. The contractor was wonderful. We had a little miscommunication for the appointment time and he came on his off time. He didn’t realize he needed to call me, but he came at the end of the day and made everything good. He placed a part on the AC and had us up and going so we could sleep that evening. It was a very pleasurable experience. The` people were quick and efficient. AHS is a great idea and I recommend everybody to them.

I had a leak in my toilet tank that was coming out onto the floor so I submitted a claim with AHS over the phone and had very good interactions with their rep. They texted the information to me and then the contractor called me. The contractor was very nice and very professional. The only thing is that he didn't have the parts, so they had to order the parts and it delayed the fixing of the toilet for four days. But the toilet is now working perfectly. I would recommend them.

There was water leaking from my AC since the condensation pipe wasn’t fixed right. I submitted a claim with American Home Shield and the online process for doing that was easy and straightforward. The reps were very pleasant and they resolved the issue quickly. After I submitted the claim, someone from AHS called me and said that they would contact a contractor, then the contractor called. The techs that came and fixed my AC were also quick and easy to work with, and the quality of the work they did was great. The customer service has been good and very efficient, and the part that was covered by AHS was great. All went very well and I would highly recommend them to others.

One day, we woke up and the house was hot. The air conditioning was making a humming noise and it wasn’t kicking off. I submitted a claim with American Home Shield online and it was very easy to do. They then called me about an hour after I made the claim, and then the guy that was supposed to come out called me about four hours later.

Our AC went out last month during a stretch of 100 degree heat index days. AHS was called and could not get anyone out to our home for over a week. With a pregnant wife and a child who has asthma, we repeatedly called and eventually received a special "outside authorization" to find our own certified HVAC repair company to use. We did this and had someone out by the next day, where they confirmed my suspicions that the compressor was grounded and would need replacement. AHS was immediately notified and decided they wanted to get a second opinion from one of their contractors- who once again said they couldn't get out to our home until the following week.

We contacted AHS on Aug 19th for an AC not cooling, today is Aug 26th and we still do not have service. The contract said repair or replace within 24-48 hrs. That is a hoax. They send Royal Air a really crooked co. to diagnose on 8/20th, and Royal thought it was a sales call and were trying to sell us a new unit for two times the cost of a new one. Both Royal and AHS keep giving us the loop and have not given us a definite date as to when the problem is going to be fixed.

The washing machine's pump went out. Submitting the claim for it to AHS went fine but it took almost three weeks to get the washer fixed. It was an issue from the parts company to the people who were doing the repair and the home warranty. We had to go to the laundromat twice a week because we have a grandparent that lives with us. We've spent about 100 bucks to go outside the house to get our clothes washed in three weeks and that was an inconvenience. It was recommended that the washer needed to be replaced because the pump was bad. A factory replacement couldn't be found and AHS sent out a non-factory pump. The technician came out and he explained to my wife when he fixed the washer that it probably wouldn’t last six months because it's an aftermarket part and it's a very weak pump.

The door of the washer was not locking properly, so I submitted a claim. The door is okay now. I submitted another service call for my heating and cooling, but that didn't go well. American Home Shield sent two service personnel and they differed by their opinions. My opinion was that AHS didn't consider the right recommendation. The cooling system for the lower bedroom was okay, but the upper bedroom was not cooling at all. This house is a little old and so is the compressor. The other person said the compressor should be covered by insurance, but the other guy said the compressor was so dusty, it needed some cleaning, and that was not covered. So, the unit was not fixed although it was covered.

Our air conditioner wasn't coming on so I called American Home Shield to submit a claim for repair and my dealings with the claims reps were good. At first, they told me that it would take five days to get a contractor to come out, then they called me back within a couple of hours and changed it to two days. I had an excellent interaction with the contractor. The tech told us exactly what the problem was and what he was gonna do. He had to replace the condenser and everything has been operating very well since the repair. There’s another home warranty company in our area, but I’ve always recommended AHS.

When we had an issue with our air conditioner, my wife submitted a claim online and we got a contractor within 24 hours. When he got here, we explained to him what was going on. He inspected the unit because there was an outside and inside part. He went back and forth a little while, and then he said that there was a Freon leak and that our system was an older system. He also said that AHS will only cover a small part of the cost to recharge the Freon. He didn't repair the leak and he didn’t recharge the Freon. I’ve put in about five requests with American Home Shield but only one turned out well. I wouldn’t recommend AHS for the cost. If I took what their service cost per month and put it in a savings account, I could have covered my repair expenses from that.

American Home Shield is a good plan and it's worth having if you have a new home. We wanted the locks changed in our new home, so we put in a request online, which was easier to do. The contractor called us up, came out when we were available, changed the locks and did some re-fuse on some doors. He was also helpful with good suggestions for the locks he changed and to put in. Now, the new locks work.

We were having problems with one of our AC units at our home. I called AHS to submit a claim and the rep that I talked to was very pleasant, interactive and had a very good follow up. A lot of times you get call centers and people will say they'd call you back and it takes a week, but with AHS, the rep called the next day. There were two companies that came out over the course of three weeks and they did a phenomenal job of replacing the AC unit, so I was very pleased with them. On the other hand, there was a bit of a snafu because they ordered the part and there was another contractor that was sent out, so that held up about a week, but it was resolved. In addition, our power went out right before they were about to finish. We had a storm so they were very apologetic and they said that we were closer than we were a couple of weeks ago. They came back the next day and knocked it out.

I usually call American Home Shield to submit a claim and the first time, we had to go through something because we have just been here about two days over a year. The inspection showed that there were a lot of problems that needed to be solved to be addressed. I read through the warranty first to see what it covers, made the telephone call, spoke to someone, and told them what the situation was. When they approved, there was a $75 service fee. The contractors have always been great although a couple of times, we had to pay extra money for something. In general, the service we have received from their contractors has always been very good and they have fixed a faucet that has been leaking since we moved here.

The dishwasher in a rental home did not work correctly. Submitting an online claim with American Home Shield was very easy and I heard back from them fairly quick. We had somebody out in the beginning and he was there for about two minutes and he said it was clogged. He took some stuff off the bottom of the dishwasher and I paid $75 for that. Then two months later, it totally stopped working. Another man came out and he was wonderful. He called and explained what was going on. They couldn’t order the part because it’s discontinued so they replaced it instead and I was very happy. The people who came out to put the new dishwasher in were super courteous. They took the other one out, put the new one in, checked it, and left. Overall, AHS was prompt, courteous and quick.

We moved into a new house and I called American Home Shield for an issue about our A/C. There was water all around the base of the unit. My interaction with the rep on the phone was good and the first person that was sent out by American Home Shield corrected a short but didn’t really offer too much. The unit was felted and they wouldn’t cover that. They don’t cover the decking, so I had to hire someone to come out and replace all the decking. The guy was much better and he worked on it. I have two A/C units -- one for the upstairs and one for the downstairs. He got both of them running, but there was a leak and so I called in the third time. Another technician is coming out today who would work on it again.

We’ve been dealing with American Home Shield for 40 years and I use them all the time. When I had a plumbing issue, they sent out USA Plumbing who were absolutely terrific. They installed a new toilet and the person that came here was excellent. He also made some other changes in the plumbing here. And everything has been working perfectly since.

I usually submitted my claims with American Home Shield over the phone and the interactions that I've had with their reps have been good. Likewise, my dealings with the contractors that they've sent out have been good. But I wish AHS would have a contractor that would put up a banister from upstairs. I can't get anybody to do this and that's ridiculous. I have another issue with my toilet right now. The bottom of the toilet just starts to run. But the price of the warranty keeps going up every year. Other than that, however, when I had an issue I reached out to AHS and they took care of it. I would recommend them.

Water was spewing out of the pipe under the sink in my bathroom. I submitted a claim to American Home Shield online and AHS called me while I was on the job so I called them back. The contractor came a couple of days later and my husband said that dealing with the guy was okay. However, he wasn’t able to fix the problem with the sink in the master bathroom. I called AHS and told them so they sent someone out. There was a piece missing from a part of the pipe. The problem didn’t have anything to do with it but that was what the plumber was trying to tell AHS. By that time, I've already paid the $75 copayment to the company and then they weren’t able to fix it.

There was a water leaking from the hose and so my wife called American Home Shield. The reps were professional and courteous. After five days, the techs came and then they had to come back for another week because they had to order the parts for the hose because it wasn't too tight. After the repair, the hose has been working good. Having a home warranty is very valuable. I'd recommend American Home Shield.

Our AC upstairs went out and stopped cooling, so I called American Home Shield on a Friday but nobody came out until Tuesday. It was going into the weekend when I called AHS and it takes 48 hours for somebody to come out unless I make it an emergency. I had good interactions with the contractor and the AC has been working fine since the repair.

Removing emotions and giving just the facts. Arizona - Summer - 100+ degrees consecutively/daily. Saturday 2 am - A/C goes out. Saturday 6 am - I place request online for service. Saturday 10:30 am - I call AHS to check status. Told it is 24/48 hours before I will receive a callback. I explain where I live and what the temperature is. Agent agrees to call contractor. She gets no response and agrees to expedite. 45 minute conversation.

Refrigerator quit working 6/23. It is now 8/25 and I still do not have a working fridge. I was informed that a part would be delivered 8/13, which was a 7-10 day time frame. Part is still not here. I have called for updates and follow up and have not received any acceptable responses. I was told I would receive a call with an update on 8/20. No call. Today I called three separate times only to have my phone call transferred and put on hold each time for over 20 minutes each and then the call was dropped/hung up.

I had taken the warranty and never used it. First time I called I had to cancel an hour before the service guy's visit. I was charged $75 although subcontractor said they will not be charging American Home Shield. 2nd I called for the same problem and they wanted another $75 for the visit. I requested to be considerate but they couldn't accommodate. I said I intend to cancel, the agent was quick enough to cancel without any empathy to retain customer. It is now more than a month. I have not received any adjusted refund back yet. They want the customer to call the retention department to discuss refund, very strange customer service in the world where everyone is struggling to retain customers. Very disappointed.

Don't waste your money. Called in on a Friday to get service for a septic issue. Told it was a 48-hour callback window. That's 48 business hours apparently, which I was not told. Fast forward four days. No return call and no contractor assigned to my service request. Called back and told to find my own contractor and submit the charges for reimbursement. Surprise. Claim denied. But they still charged my credit card for the deductible for a claim they didn't pay. Thanks, AHS for making my life more stressful. Glad to know you're on my side.

When I submit a claim to American Home Shield, I normally call in. Their claims representatives are extremely professional and very helpful. Two months ago, my dryer was making strange noises and it wasn't drying. The contractor came out within 48 hours. Since they had to order parts, it took almost three weeks before I actually got the dryer fixed. Since the repair, the dryer has been operating well. AHS has been helpful for the time that I’ve used them.

Our refrigerator is a little over a year old and the freezer part where it makes ice cubes kept freezing out into a solid block of ice. I filed a claim online and American Home Shield sent Top Notch Appliance Repair. It took a week for the Top Notch techs to come out then they had to order a part and the part took two months to come in. They had been out here a couple of times and they also replaced a whole bunch of pieces in the thing. They did good and it's all fixed now. So, I've been satisfied with American Home Shield and I've recommended them too.

I had to file two different claims about a water heater issue with American Home Shield since I had a very poor experience with the first contractor that I dealt with. They were very argumentative. They called me back and left a very unprofessional voicemail on my voicemail. It was a good thing that I recorded the calls. I contacted the Better Business Bureau as a result of that specific contractor. On the other hand, the second experience I had with another gentleman was very professional. He was very polite and completed the work quickly. Since the repair, the water heater has been working fine.

The garage door wouldn't operate so I called AHS and the rep contacted the garage door people. Then they called us. My husband was pleased with the contractor. They fixed the door and there was something that we got done that wasn't covered under our home warranty. It cost us a $75 service charge, then $250 so I'm not sure what American Home Shield paid. They pay absolutely nothing for what I pay in the month.

The living room lights weren’t working properly. I submitted the claim over the phone to AHS and I love their customer service. Whenever I call, I get a very professional and nice rep. AHS looks for an available company that would do the work then I'd get a call to confirm the appointment. The contractor calls me back and tells the day and time of when they'll come. For the living room lights, I was really pleased with the quality of service of United Electric and the contractor explained the work that he had done. In the beginning, I was expecting that it might take a few hours but he did it in less time. He had to come back because he needed some parts but he did a good job.

I had a problem with my pool pump. I phoned a claim in with American Home Shield and they handled it. The service man phoned me up and we made an appointment. And then, he came out and fixed the problem. He knew what he was doing. After the repair, the pool pump has been performing wonderfully. The repair makes sure that my water is not getting stagnant in my pool.

My tenant called American Home Shield to file a claim for an air conditioning system that wasn't cooling and their contractor, Legend Service Center, responded quickly and did a good job. AHS has been a good company for me. I like their services and they suit me as a property owner and manager. There's a bit more lag time though for the tenants but once you get yourself established and understand the process, and make it clear to your tenants that they won't get service quite as quickly as we would if we were going directly to a vendor, then everything's fine.

I filed a claim with American Home Shield for my clothes dryer that has been making a very loud knocking noise every time it turned on. The contractor fixed the dryer quickly not on the first visit but the second visit. They had to order a part. The contractor was great, professional, and was in and out which was exactly what I want whenever I’m having something fixed. My dryer is working perfectly. It is very quiet now.

I called American Home Shield to submit a claim for a plumbing leak and that experience was fine. So far, my overall experience with the reps when I talked with them over the the phone has been great. The contractor, K & S Plumbing Services, came out to fix the plumbing leak. But the leak had to do with my irrigation system and it had nothing to do with my home plumbing, so it was not covered by AHS. Nevertheless, the ability of the contractor to explain everything to me and the information that they provided were all good and my interaction with them was fine.

I’m very dissatisfied with American Home Shield. I placed a service call for our air conditioner and we had to wait for a week to get somebody out. The unit made noise and the cold air didn’t come out. I called AHS several times a day to get somebody out because there is an elderly in the house. They always said that they were still looking for a contractor. Then, there was a confusion between two of their contractors. Moreno came out and AHS was supposed to cancel with another contractor but they failed to do it on time so Rick’s showed up as well. Rick’s left but since they still came to the house, even they didn’t do the repair, they submitted a claim to AHS who then charged $100 on my account. So I have $200 double-charged on my account for one service.

When my air conditioner broke down, I filed a claim with American Home Shield. They responded and I got good service. The interactions that I had with the representative as well as with the contractors were excellent. My AC has been working fine since the repair. The temperature is 107 degrees here today, so it would be awful if I didn't have air conditioning. Everything was very professional and I've been very pleased with AHS.

In the beginning, I submitted claims with American Home Shield by phone but it took forever on the phone, so I ended up doing it online, which was okay. I have two vents under my house and are supposed to be covered, but AHS said they are not covered and that an animal damaged it. But the company that diagnosed it said those pipes were so old and were not even up to code. AHS said that the company that diagnosed it offered to fix it for $2600, and I said, "Not this time." I also made a claim with AHS when something happened with the air conditioning. A contractor from Wiley Electricity came and did a little work on the ceiling fan. They also replace an outlet that turned out to be shorted out.

American Home Shield is the best out of the lot. I had AHS for nine years when I was in Houston and they did a bunch of repairs for me over there. Then, I've been with them for the last two years in Florida. When our washer died due to a mechanism that goes with the lid and also with the bearing in the dryer, I submitted a claim online. It was easy to do that and it took five minutes. AHS took care of it and sent people to fix the problem. The contractor, All Set Appliance Services, came out within a few days. The guys knew what they were doing and so now, the washer and dryer are working fine.

I called American Home Shield when AC unit wasn't cooling my home. I told them what was going on and they placed a service call for me. The company that they sent came the very next day and fixed the AC. But then the very next day, our unit was doing the same thing, so the contractor had to come back out a second time. Once they did, everything was fixed. The person went out of his way to come back and check on us later that afternoon to make sure that everything was still working properly. I was very satisfied with them.

I have been with AHS for years and have had a few minor claims with ice makers. 3 days ago my AC went out so we made a claim. I was diligent in going through my profile on AHS to make sure all my contact information was current and my wife’s phone number was deleted from the account as she does not answer numbers she does not know. After looking at my profile no changes were necessary as all my contact information was there and none of my wife’s. About an hour after my claim was submitted my wife informed me that she had a voicemail from A-US AC. I called them back within seconds and was placed in the cue on hold from 4:40 until it dropped me in the voice mail system at 5:00 pm. I left a voicemail explaining we had no AC and it was dangerously hot, could someone please call me ASAP.

When I signed my contract I was promised 24-hour service. When my AC went out I was told it would be 48 hours. I was scheduled with arrival between 1:00-5:00 & at 4:45 tech called and said running late. It is now 8:25 pm and he is a no-show. For 60 hours I, an elderly person, have had to live in a house that is 90 degrees inside. No call to let me know what is going on. When I call AHS, they have hung up on me twice when I wanted to know what is going on. They also charged me $100 in advance and I cannot get anyone to talk with me. All I can get is the call center in India. The heat is starting to take its toll on me and I am feeling ill but cannot afford to go to a hotel. I would never recommend a company that is non-responsive to its customers. I cannot even email them to ask for an explanation.

I called American Home Shield recently to have them assess a hot water heater that failed. It took two days for a technician to come out but it was what I expected and he was very efficient. The guy looked at the heater, told us what needed to be done, then we scheduled the work and it got taken care of. The contractor was very helpful and I called them when I had some questions and they promptly answered. I would recommend AHS.

You can't go wrong with American Home Shield. Recently, I submitted a claim for my leaking AC and it was easy. The technician called before he got here and when he looked at the AC, he explained exactly what was going on and why it was backing up. Normally, I would need to get a plumber to come out, but he fixed it without us having to go in. In addition to that, whenever he got here, he was interacting with my sister’s kids. He was so cool. Since the repair, my AC has been working great. I had an awesome experience overall.

I submitted a claim with American Home Shield when I had a circuit breaker in the wall that went out along with a ballast in the light. Submitting claims has been easy every time. AHS had to order the ballast part. All fluorescent light fixtures have a ballast and I was surprised that AHS didn’t have a basic part when they knew that the problem was a ballast in a light fixture. So, we had to wait for four days to get one in.

Our dishwasher was fixed before we first move into the home, but it started giving me problems three days later. It would begin the cycle then it would stop. I submitted a claim to American Home Shield online and their process was really simple to follow. Their contractor came out, looked at it and fixed a couple of parts but it still didn't work so they had to go back and replace the whole thing. However, there wasn’t much communication with the contractor. Their customer service was great but they just forgot to call us back to reschedule the appointment to install the replacement parts. It took them a month to get back to us. Other than that, they worked fast and cleaned up after themselves. The dishwasher works perfectly now. I would definitely recommend American Home Shield considering they replaced the dishwasher for almost the same price for what we paid for the warranty itself.

Our air conditioning was not cooling and I went online to file a claim with American Home Shield. I was surprised as filing a claim was really easy. However, it was frustrating because it took around three days for Armour Corp to come out after the claim was filed. Still, they did a great job. Also, I called the next day to fix my water softener. They sent somebody that was professional and I appreciated that. Overall, I'm satisfied with my experience with American Home Shield.

When my air conditioner didn’t work, American Home Shield sent Oasis for the repair and the tech did a great job. However, it’s broken again so I have another claim in. The AHS phone automated system gave me a different air conditioner people. When I called them on Monday, the rep said they have us scheduled for Tuesday but I wouldn't be at home then so she got me moved to Wednesday. I also asked to be first on the list so I can still get to work, and she said that they would come straight to our house on that day.

There was an issue on the air conditioner’s fuse breaker and the unit wasn’t cooling. I submitted a claim with AHS over the phone and the rep was able to get somebody to respond to me quickly. Then the technician showed up on time and was able to explain what was going on and how he was fixing it. The air conditioner has been excellent since the service.

The air conditioner was not cooling and I called American Home Shield to schedule an appointment. The reps were courteous and the contractor came out the same day. The unit is an older one and it is working now.

I was flooded and I called American Home Shield who gave me a name to call. The plumber was very good, on time and did the job. Since then, it has been fine.

Our fridge stopped cooling so we had a claim filed with American Home Shield. Submitting it on the website was self-explanatory. AHS sent Kinston and they were awesome and I would use them again in a heartbeat. They were on time and super professional. They gave me a two-hour window as to when they would be here. I like that because I cannot sit at my house for eight hours. The tech cleaned up any mess that he made before he left, too. Our fridge is working perfectly now. I recommend AHS at all times.

My house wasn’t cooling at all. I got home one day and it was about almost 90 degrees in there. I called Home Shield and they sent me to the AC company. It took about three days for them to come. It was gonna take longer because Home Shield said someone would contact me but no one did so I reached out to them. Then they were gonna give me about an extra three-day wait — the following week. I let them know I couldn't wait that long so they sent someone out two days after that.

We just moved in and we needed the locks changed and have new keys. I called American Home Shield and everything was great with the rep who I spoke with. We had a nice, simple and smooth interaction. The contractor who was sent was from Texas Lock Professionals and he was very professional. He was on time and he did my locks real quick. It took about 10 minutes and then he was gone. If you're thinking about American Home Shield, go with them.

I’ve been renewing with American Home Shield which was the same insurance that the previous owner had, but I put my name. I have had the AC since I bought the house and I called AHS when it was not cooling. The AHS reps handled the issue as they should have and a contractor was out the next day. My wife showed them the unit that was not cooling and they already knew what was going on. They changed the capacitor. They were there for 30 minutes at most and then they were gone. The AC has been fine since they came out and I was satisfied with the experience. We had a condenser go out on our refrigerator, and then we had replaced the capacitor in both of our units. So, for two years of service, that is not bad. AHS is worth it. If something goes out, we call them, and they take care of it.

American Home Shield lived up to their contract. We had a leak between two walls and submitting the claim for it over the phone was very easy. R K Plumbing came out, found the leak, and nearly tore the house apart for remediation. They did the repiping on the house besides fixing the leak. R K Plumbing has always been good and they seem to be one of the best contractors of AHS.

AHS has been the home warranty insurance company for this rental property for over 3 years. The A/C unit experienced potential condensate leakage and it was reported to AHS on 7/26. AHS' contractor, who showed up for the same A/C unit on 6/22, came on 8/3. After a brief diagnostic, he concluded that (1) the platform which the furnace is sitting on is rotten and caused the furnace to tilt and not draining properly; and (2) the front cover of the furnace is missing. The contractor did not mention neither issues on his earlier visit on 6/22.

I just bought a house and a few months later I started up with American Home Shield. Might I say that was THE WORST MISTAKE EVER... All they’re doing is taking your money and sending out the bottom of the barrel to look at your problem. Notice I said LOOK at the problem, not fix! My AC was working great and then boom, it died! I called AHS and they sent someone out 48 hr later! The guy they sent out had terrible customer service and a terrible attitude!!! He stayed here for every bit of 5 min and said it was only two things wrong and he will tell AHS. 24hr passed and I heard NOTHING, so I call AHS and they said the guy never called and told them anything so AHS called the company and no answer.

I had an air conditioner go out most recently and the contractor that American Home Shield sent for that was great. But I had a very bad experience with one of their contractors before and when I do the claim online, the computer system would default to that contractor. So I can’t do claims online. Instead, I would call the claim in manually and that way, I can specify who I want to do the job and then American Home Shield would hire them. And that experience has been great. American Home Shield is doing a much better job on the phones now. Last year, there was typically a 30 to 40 minute wait to talk to somebody but they’ve corrected that.

My water heater pump busted and it’s already leaking outside. Called for American Home Shield and explained it needs to be fix immediately. But wanted me to wait for 24-48 hours for the contractor to contact me for the schedule. I asked if I can look for other licensed plumber to have it fix now since it’s emergency situation but said no I have to wait for 24-48 hours. In my end I contacted the contractor that American Home Shield referred but several times nobody was answering.

Their customer service is absent. Their contractors undependable. Total waste of money. A/C went out in August. Submitted service request online. Credit card immediately charged (only thing they do quickly) and was notified of a contractor to contact to make the repair. Got an appointment for two days later. They came out, identified a short in a wire, jiggled it to get the A/C working and called it a day. Days later, A/C is out again and AHS contracts the same individual to come back out. I have very low expectations at this point. And the most frustrating thing is it’s impossible to communicate with them. No email, no chat, insanely long hold times. They do one thing well, charge your credit card.

Our pool pump stopped working and it turned out to be the drive in the motor. Submitting the claim with American Home Shield was a very simple process. They had someone out here three hours in the time that I called. The technician who came out was very knowledgeable and friendly. He diagnosed the problem within a matter of minutes and took the time to explain to me what the problem was and what it was gonna take to get it fixed. The technician had to go back and get the new drive system for the pump. Then, he came back the very next morning on time when he said he was gonna show up and he corrected the problem. The whole time frame was about 24 hours from the time that I called to get it corrected so I certainly couldn't be happier with that situation. It was fantastic. Since the repair, we haven't had any issues with the pool pump at all.

The motor of my AC was out and AHS sent someone out. I had to call AHS one time when I wasn’t getting good service from my air-conditioning company and they were quick. They got me a new company that came out and fixed the problem. Generally their contractors were very nice. But every time that I’ve interacted with one, a guy came out and then I could never get a hold of them again. But while he was there, he’s very nice. Also my air conditioner’s still working. I've had AHS for two years and I'm very pleased. I recommend them to a lot of people.