American Home Shield Reviews

AHS is a great program and I’m glad I have it. It’s really helping out since moving into the house with anything I’ve needed for any kind of warranty claim. I’ve done two. One was for breaking in the locks and the other was for the two faucets that were leaking. I made a claim online and the process was simple. Plus, the time it took the contractor to come out was great and I was ecstatic. The contractor was great and everything worked out perfectly. If you don’t get AHS, you’re crazy.

I have used American Home Shield for a long time and even in Las Vegas where I lived before, I have never had any problems with them either when I was calling to request a service or when that requested person comes to my home to fix whatever the problem was. If they can fix it right away, they have done so. If they have to have to order something and they did in Last Vegas, they ordered it and it was paid for by American Home Shield. I never had any argument where I had to talk to them about why they were taking such a long time to replace a part. I had some trouble when I lived in Las Vegas, but American Home Shield always sent out somebody who was very competent and fixed whatever my problem was.

I had two claims with American Home Shield. One was for broken garage door chain and the other was the garbage disposal that was not working, but they replaced it with a machine with the motor and it now works fine. I submit claims on the phone since I'm not very good in submitting in online. It's easy to do because they answer my phone. Sometimes, it takes little longer and I have to be on phone for 10 minutes before somebody talks to me, with the music on. That is the only other inconvenient thing, but other than that, it's fine.

My washing machine stopped working. It would fill up and the water wouldn’t go out and I would have to tip the water out. I called American Home Shield and they said they would schedule me a date, then they would send me an email to book somebody to come to check it out. A contractor came out in a couple of days. He was very nice and kind. He explained the issue to me. I was out there with him and he looked through everything to see if he could get it working, but he couldn’t. He talked to somebody, came back and told me that they couldn’t repair it. They replaced it, which took about two weeks. They sent me an email with some different washing machines and asked which one I liked. I had a whirlpool and had gotten a more modern GE. Whenever I have any problems, I would call AHS and they would send somebody out to fix the issue. Most of the time they could fix it.

Submitting claims with American Home Shield over the phone was pretty easy to do and dealing with their contractors was good. They used to charge the card I have on file with them after the service is completed, which I liked. Now they have to ask if the work has been repaired and you have to call in and pay the bill. When I had two service calls within two weeks and two different people called me, I could not decipher for which claim the bill they sent to me was.

My air conditioning wasn’t cooling so I called American Home Shield to file a claim. Whenever I submit claims over the phone, the experience depends on the volume of calls. But once I got through, making the claim was not difficult. The contractor who came out was good. As soon as they figured out what the problem was, they seemed to be knowledgeable and they wanted to address the issue as quickly as possible. They had to get some approval from Home Shield first, but once they scaled that hurdle, they were able to come out and get the job done. After around four days, my air conditioning was repaired completely.

One day I was standing in the kitchen and all of a sudden water came out from underneath the sink on to the floor. There was an issue with the piping underneath the kitchen sink. I called American Home Shield and told them that there was something loose. Sometimes we can basically reattach a part but I didn't wanna flood my kitchen when I drain my sink. So I told them to send somebody, and they were really prompt. And within the next day or two, a plumber from Mr. Rooter came out. My husband was here during the service and he said it was really pleasant. The repair took half an hour. The problem was fixed and it has been fine ever since. It was excellent.

Having American Home Shield gives me a cushion from catastrophic, unexpected expenses. Their service is just not necessarily what they project on TV commercials because they make it look like if the appliance is not serviceable, they will replace it. From my past experiences, one of my biggest problems with them is the fact that they would have someone try to fix things and then they would stand by. I had a stove that went out and I wound up buying a new one for my home, but they only wanted to offer me a few dollars to replace it. It got so frustrating that I just gave up on it.

On my microwave, the door that opened to activate the vent wouldn't close. I submitted a claim to American Home Shield over the phone and my interactions with the representative was very nice. Although the contractor said that there was no way AHS would cover the microwave door, he tried and it did work. So, I was very, very pleased. American Home Shield has worked out well for us and so I would recommend them.

I routinely do a few things with my AC. One is maintenance and I make sure my filters are clean. Then, I routinely have a company come out and they do my fall furnace check. They make sure if things are good for the winter. They also come out in the spring and do my air conditioning check and they make sure everything is okay. The tech came out and said that I had a problem and that I needed to look at it. I was shocked and there was water running everywhere. It rusted everything out and it was a mess. He showed me something and he said that it was broken. I told him that before he fix it for me, I was gonna call American Home Shield and see what they can do for me. He said okay and that he was gonna stop right there where we were at and if I needed him to do anything, I could call him and he could come back.

We had an air conditioning claim with American Home Shield. It took a week for the contractor to come out and it was hard on us because we have an infant baby at home and the house was really hot. But they gave us the soonest available appointment. When the contractor came he said the capacitor was out and he did a good job. The air conditioning has been working good since the service. AHS was helpful for us.

I was having my kitchen remodeled and the people removed some of the electrical outlets. The guy felt that the air was coming through there and I told him that was weird so we took off the vent cover and realized that the metal box was disconnected. I called American Home Shield to file a claim and it was very easy. The person recommended a certain company to come out but then I told him that I'd like to have back the people who fixed my air conditioner before and that was not a problem as the contractor was still on their list. There was a flexibility and I liked that. Then, I paid my $75 co-pay through the person who helped me. The contractor that came out was wonderful, helpful, explained what the issue was, and why they needed to fix it. They replaced my air conditioner inside the house in the last two years so I really like them.

American Home Shield's website is good but they should put some place in there where you could put a preference on the assigned contractor. I had a problem with my pool a year ago and they sent out a contractor. When the cooling generator in my pool wasn't working this time around, American Home Shield assigned the order to a different contractor, but they never followed through. I had to call American Home Shield back and they had to reassign it to a different contractor. That was when I requested to use the previous contractor that we had who did a good job. AHS went ahead and had the previous contractor come out and they took care of it.

My air-conditioner was not blowing cold air. I filed a claim for it with American Home Shield over the phone and it was easy. We did the air-conditioner twice and we weren't here the first time but our interaction with the first guy over the phone was good. The second time, we were home and the contractors came out to look at it, then they gave us some estimate on what it was gonna cost. The heating company wanted to charge us a lot more, so we got back to AHS. Several times, we asked for an adjustment that the amount was not right.

I've been with American Home Shield for several years now. We have two properties with AHS, our home and a rental. Submitting a claim to them has been good which I almost always do online. We had one contractor that we had terrible experiences with. He overstepped boundaries because he got in here and he started telling me about all the problems he’s had with his ex-wife, and he didn’t wanna fix the problem. Also, I’ve had problems with his work because it was never repaired correctly. I don’t want him on my property anymore. In fact, every time I request AHS for somebody I'd tell them not to send those people. I would like it though if they would put a note in their system.

American Home Shield always contacts me at least the next day after I submitted a claim. I've been very happy with them. When my upstairs wasn't heating, I called AHS and they sent somebody out. The contractor determined that there was a part that needed to be ordered, which they did. The contractor was always very helpful and very prompt. They did their job very well. I was very happy with everybody and I have recommended them to friends. They always make sure that everything's done and they take care of me.

Our AC wasn't cooling as the capacitor on it had gone out. I submitted a claim over the phone to American Home Shield and they said it was going to be a couple of days before somebody could come out. At the time, it was in like late July or August in Alabama. When I told the rep that, she told me to give her about an hour and she’d send me somebody else that day. She also said that if she couldn't, I could call somebody and AHS would just pay for it. In less, than an hour, AHS had somebody come out that day and fix my AC issue. All in all, the process was easy and AHS helped out the whole way. The technician was great too and we're very thankful to have the warranty instead of having to pay full price for the service.

New home to us, built in 2001. Winter 2016, natural gas hot water heater stopped working so my wife called AHS. Customer service told us they would find us someone to fix our problem as I was out of town for work, and they would get back with her in 3 days. Never happened. Meanwhile, late winter and I do not know a lot of folks who can deal without hot water for 3 days. We called them back and was told nobody in our region was authorized to do the repair in Northeast South Carolina, So we opted to call ourselves.

This company is the worst example of customer service and a SCAM. Average wait times is 30 minutes to 1 hour to speak to a representative. They will put you on hold and hang up on you. The contractor that sent was to my home was there for 5 to 10 minutes and based on his expert opinion they denied my claim because it was pre-existing and did not notify me by email, phone, or letter. It took me two hours and 3 calls to cancel services. Agents will refuse for you to speak to a manager. Agent refused to provide proof my services canceled.

I raised a complaint for some sound coming from my AC, the contractor assigned came after two days, fixed the sound problem and increased speed of blower motor - which stopped working just the next day. Then we waited for motor parts to come for almost two weeks and then another technician comes with the new motor and says the blower wheel is warped. Now he has taken the motor and the blower wheel with him and we are sitting without an AC waiting to get this entire problem resolved. Not a happy customer at all.

First guy said it was the timer that is hard wired in. So they sent an electrician out...he said the timer was broken. I was told he would contact them too...never heard back from either the Electrician or AHS. I called in, waited 30 minutes to get to a person who said they don't cover timers (not what I was told when I got the warranty). Turns out it's a wire that broke between the timer and the hot water heater. Now I have spent 3 hours trying to get them to either fix it or not charge me for the worthless service call.

I am a property manager and unfortunately a lot of our clients have their maintenance covered through AHS. They have extremely poor communication, deny claims for bogus reasons and don't watch their own vendors. We have been trying to get a leak fixed for over 2 months and the only time we get answers is when we call. The last plumber stated he did not know what the problem was. Really? By the way this is the second plumber who has been out there and after 3 holes cut in the ceiling they still have not repaired anything nor diagnosed the leak. The latest information is that there is an AC leak. So far we have been told it was tiles leaking, a tub drain leaking, and AC and still have not had a repair done. One of the plumbers was even kind enough to remove the toilet and leave it in the bathtub for us.

I am disappointed with the service or lack thereof that I received from the contractor that AHS sent out for my water heater. I did not have any hot water and am still without. After being without for 4 days, the repair person was out for 10 minutes, he said it was OK, he just needed to turn the pilot back on. The pilot went out again about 10 minutes after he left. I have been unable to reach AHS to request a follow-up. I have been on hold for the equivalent of 3 hours on three different days and have been unsuccessful in reaching anyone.

Our AC went out in July 2018. AHS sent out a company to make repairs at which time the contractor told us that the unit in the attic was not working due to an electrical fire. We were terrified but were told that the home warranty would likely replace the unit because of all of the damaged parts. AHS came back a few days later and told us that they would be repairing the AC unit. After talking for HOURS over the last months, we still have not fully resolved this issue. We replaced the unit on our own but AHS did not want to reimburse us for what we paid out of pocket... not even for the part that our contractor told us was the original problem. I have been a customer of this company for 3 years and received horrible service. They made every step of this process difficult. I would not recommend them to anyone buying a house.

We have them for our home warranty and when we have used them for basic repairs it's great. But if you need an appliance like your refrigerator replaced that you use on a daily basis they failed. It has been 1 week and not one word from them. I have called 3 days in a row to be told someone will call me. On day 3 I spent 1 1/2 hours on hold just to reach customer service to speak with someone who really had no idea what to do and then hung up on me. I then called back and waited another hour to be told we have to now wait another 2-3 days for someone to call us. I asked on both phone calls for a supervisor and was told that they cannot do anything. This is not good customer service.

On 08/27/2018 I contacted American Home Shield about my ac unit not cooling good. A contractor (R&K Heating) called immediately after I finished my request. The contractor came out the next day and said I had a leak from two valves and they needed to be replace. I didn't hear from anyone again until I called on Thursday 08/30/2018. The owner of R&K told me he just got the ok to order parts that afternoon on 08/30/2018. He (R&K) said that someone quit that why they didn't get the ok to order my parts until then 08/30.

Our recent experience with American Home Shield was very good. We filed a claim for our air conditioner that stopped working completely. The gentleman came on time and was very polite. I showed him where is the unit and he checked it. He also checked outside since a part of the unit is outside. He then fixed the issue very quickly and professionally. It was a very hot day and we are elderly, so that was wonderful that we have the air conditioning working. I was very happy.

My AC stopped cooling and I submitted a claim for it online, which was very easy. American Home Shield's response took less than 24 hours, but not as early the next morning as I would have liked. When I tried to contact them, I was told they would work through it when they could get to me and then, they didn’t contact me till later that afternoon. They weren’t able to get anybody out for another day. The contractor didn’t come out until Saturday and when he came, he looked at the AC. He told me that the capacitor had blown and he put some new ones in. Now it's operating fine.

I called American Home Shield for my garage door and they called back right away with my appointment. The technician came out the next day and he fixed it. He was very good and the garage door works fine now. I've had AHS for years and I'm very happy with them. They are a good company and I have recommended them.

Our air conditioner in the living room stopped cooling all of a sudden. We had it at night and then in the morning, we didn’t have it at 1:00. We have a dog, so we were a little concerned about her. We submitted a claim to AHS over the phone and the process went well. While the contractor that came was very nice, cooperative, and answered our questions, it took a month to get them here. But they were here on time and they found a small leak. They replaced something and so far, the air conditioning is working fine. Overall, we’re happy with American Home Shield so we’ll call again if we have a problem. I would also recommend them to other people if they are looking for a warranty.

When I had a plumbing issue, I called American Home Shield to file a claim. I talk to the reps, instead of going online, as I am 86 years old. They have always been good. The contractor, Service Contractors Plumbing, came out. Robert, the plumber, worked on the toilet and he was excellent. His knowledge of plumbing was great and I could tell he is a master plumber. He got there and did the job right. The toilet was rocking a little bit and he said it was also running all the time. It was filling up with water so he plugged it. I’ve been doing business with AHS for 30 years and I'm very happy with them. My experience with AHS has always been very good and I would continue doing business with them.

When I bought this house, the garage door was working and it was fixed by the sellers once. I purchased a home warranty from American Home Shield and then after a few days, I realized that the garage door was not working and the automatic feature was not opening. So I submitted a claim with AHS online, which was easy to do. I had a brief chat with the contractor about what he was fixing and what actually happened. He was helpful and tried to explain the things to me as much as I could understand. He was also very courteous and things went well. The garage door performs well and is still working. I would recommend AHS.

I'm from Upstate New York. I have lived here for five years but I didn't know any repair places. If I was back in New York, I would have known who to call and I don't have to worry about repairs. American Home Shield is an easy way to get everything fixed when you need it rather than hunting for somebody. Recently, I had a claim for my clothes dryer. It sounded like a plane was taking off. I have submitted claims both over the phone and online before but the last couple of times, I've done it online which is much easier. The contractor who came out was very friendly and efficient. He knew what he was doing and had to order a part. My experience with American Home Shield has been all positive. So far, everything has been working good and AHS seemed to take care of everything.

We were having issues with our washing machine and so I went online and filed a claim with American Home Shield. That experience was very quick, easy, and intuitive. After I filed the claim, they sent a Sears contractor who was very professional. He isolated the problem quickly, ordered the part necessary and went about his way. However, the repair hasn't been completed yet since the part just came the day before yesterday but I got a call from American Home Shield and they told me that the contractor would be up tomorrow to finish the job. My experience with American Home Shield has been very positive and I think that they're good value for the money. I've recommended them to my family members.

My experience with American Home Shield has been good and bad. My water heater kept going off continuously. I had to reset it and turn it back on and sometimes, it will last for a couple of days. It's a gas water heater so that makes me nervous to be resetting it constantly. I explained my concerns to the guy that came out initially and he was super nice. He replaced that part and within three weeks, it started malfunctioning. He told me he's gonna replace the pipe which I had already replaced with the water heater while it was under warranty. I told him that and he said to replace it again and see if that goes well. He also said that if that doesn't work, then it's the water heater that needs to be replaced.

The washing machine went off completely all of a sudden and never came back on. I submitted a claim for it with American Home Shield over the phone and dealing with their claims rep was good. They told me the time and explained to me what was going to happen and who was coming out. But no one ever came out the first time I called. I waited for almost a month to call them back and they apologized and sent Universal out. The contractors were so nice and kind. They also explained to us what they were doing. Since the repair, I no longer have problems with the washing machine. A warranty on your property will save you a lot of money.

The AC wasn’t cooling at first and AHS sent Greenway Home Services to fix it. They determined that the coil was the problem. We saw it and it was clearly the issue. The air conditioning would be fine but over the next three weeks, we got zoned air. In one room, we would have it set at a reasonable temperature, but, all of a sudden, it would be 77 or 78 degrees in there. However, in the kitchen and the extra room, that is on the same unit, it would still be working.

Our AC stopped working. So, we called American Home Shield, and they had to replace several parts. They had everything they needed with them. So, they fixed the problem on the same day. Our AC is working fine now. Whenever I needed to communicate with AHS, I call them. Sometimes there's a wait time because the representatives are busy. In some other times, it just takes a couple of minutes. I usually hear back within one or two days from somebody once I file a claim. They send me an email right away saying they're processing the claim. Their contractors were great, very professional and dedicated, and they took care of everything. I would recommend AHS. Every time I needed something from them, it was solved. They fixed all my problems. My home is from '86 and so several owners owned it before me. So, AHS is a good thing to have.

We got three AC units and two of them went out. I submitted the claim with American Home Shield online and the contractor that they sent out was great. The compressor of one of the two units in question went out and there was a specific process that the contractor had to go through to get AHS to approve to make the repairs. We submitted the claim on a Friday night and the contractor was out on Monday to assess it. The contractor didn’t get their approval until around Thursday morning. In situations like that, especially where we live wherein the weather was in the hundreds during the day and high 80s and low 90s at night time, it was quite miserable and waiting for American Home Shield to approve that repair took longer than what it should.

My air conditioner wasn’t working and I called in a claim with American Home Shield. Most of the time all I get is just the automated machine. Depending on what time of day it is, I might get a response - a text or email from them saying that it has been turned over to the contractor, and in that case, Myers. Most of the time Myers call the next day. There’s also been some days where it’s just been hot and unbearable for me so I just call them myself.

I self-cleaned my oven and it stopped working so I had someone come out and repair that. I just logged on and pushed a couple of buttons. My credit card was safe so I didn't have to go find my wallet. It took almost a week and a half before technicians came. The initial people never showed up, and then the second company AHS referred us out to didn't work on my type of oven. But when the third person got the information to come out, they called right away. They followed up and let me know when they were coming. The guy showed up a couple minutes early, which was great because I was on a time constraint. He did a really good job. It ended up being a wire had gotten too hot. The contractors that showed up were very respectful, professional. I'm very happy with American Home Shield. I've already recommended them on Facebook, to my friends.

We had a leak in the garage and we thought it was a condensation line that was broken from the air conditioner out to drain outside. We called American Home Shield and a tech came and looked at everything. He went up into the attic and said that it was working all right. He also said that it was a lot of work coming to our house and that I needed to call back American Home Shield, so we did. I called and said that I had the electrician, but it was a plumbing issue. They sent over a girl from Hers & His Plumbing and she looked at it and said that the problem was our waterline coming into our house. She said that she couldn't do anything about it. She'd have to chop a big hole in our wall. She added that she would come back the next day, but I would have to call American Home Shield and get the authorization. I waited a couple of days, but nothing happened.

Water was coming from the inside unit and the AC clogged up. I submitted a claim to American Home Shield online which was easy to do, although I can only file one claim at time. I also had a plumbing issue and I had to come back in and do the next claim. It might be nice if they would make it to where you can actually file multiple claims at one time. Also, I had to wait until the following for the tech to come out for the AC but he was friendly and very knowledgeable when he did. He has been doing this for a while because he knew exactly what was wrong and he cleaned it out. Everything has been fine with the AC since the repair.

I called Home Shield about my spa, and the guy came out, looked at it and said I had an underground leak, which I later found out it’s not. It has something to do with the pump, so I’m a little pissed about the service I received. I’ve called AHS every week for the last four weeks and I’ve gotten nowhere, but the reps have been nice and they said they’ve been documenting. They also keep telling me somebody’s gonna call me, but nobody’s ever called. To me, AHS is a waste of money and I’m not satisfied. I reached out to someone else on my own.

When I had a problem with the washer, I submitted a claim online to American Home Shield. The contractor they sent out was professional and since the repair, the washer is working good. I would recommend American Home Shield.

Our air conditioner was not cooling so my husband submitted claim online. It was over a weekend and then they had to order a part. That took another two days but they did the best they could. The contractor was very professional.

We had problem with our ductwork and AHS sent numerous technician and they confirmed that it’s a normal wear and tear. However they are trying to find a small chance to get the claim denied. They told me that the tech told them that the ducts are inaccessible and there were roots in the duct. The tech never ever found anything in the duct. It is really frustrating to deal with so many unprofessional contractor that are working with AHS.

My home central air conditioner stopped working last week. Requested the service on Aug 30th and got the earliest appointment on Sep 6th 10am-2pm. Having been sleepless without air conditioner for one week and taking a leave from work today for the appointment, then received a call at 10:50 am from another contractor to reschedule the appointment. I was outrageous for not only the service is slow, but the contractor they provide is so irresponsible without even the courtesy to call in advance. Having been paying AHS for two years without using the service, I have to say it is not worthy. I could have found a contractor on Yelp to come promptly and treat customer with respect to earn good review.

Had someone come out three times to look at opener. Kept breaking after they fixed it. Called asked for cash out. One person said, "No problem, we will call you back with amount." Waited three weeks not call. Called back and was told claim was never turned in. Second person said I could not do buy out. Never gave reason. I have been a customer for 15 years. Am ready to cancel.

Worst hold time ever! Over 1 hour. Promises promises. No call back. Hold forever then get disconnected can't get a person who does not speak with a heavy accent. 90° in my living room and I can't come out for 2 days. Leak around my toilet base and they can't come before date. I would never recommend this company anybody.

Had an issue with our AC unit and called American Home Shield. They sent out a service repair company that filled the refrigerant and the AC was fixed, so we thought. A few months had passed and our AC was down again. Called AHS again for service and they sent out a different company than before. This company found a leak in the coil, which they believed was old based on the oil surrounding the hole. They wanted to add refrigerant again, but believed that the first company should come back out since they missed the leak. AHS only covers the first 10%, so each fill of refrigerant is $500 plus. I'm just confused on why I'm at fault for AHS failures with choosing a contractor.

Our microwave went out almost a month ago. The first contractor AHS sent out Mr Calvary appliance repair said it was fixed but that same night, the microwave tripped the circuit breaker and same issue. We called them back and they said they would come back but instead AHS switched and sent Mr Care Appliace out. Their tech, Juan said it was fixed but again same issue. He did come back and said he needed to order a part that would take 7-10 days. Almost 2 weeks later after not hearing from them, I called only to be told AHS was replacing the microwave. When asked why they hadn’t called and told us this, they said normally AHS calls us and offers this option. After logging into my account for AHS I was upset to see they had marked the ticket as complete. No one called us. So I call. After sitting on hold for 45 min, the representative who answered asked for my information then hung up on me.

I spoke to Nicole and she was able to handle the situation to our liking. We appreciate the promptness of her phone call and e-mail. We also appreciate the help from the man I spoke to when I was trying to cancel. Unfortunately I do not have his name. He worked very hard to get the situation rectified for that day.

I've been without a refrigerator for one month as of today and I still have to wait at least another week before it can be repaired. This is without a doubt the worst service that I have ever received. I'll be looking for a new insurance company when this is finished. This company certainly has no problem with receiving their monthly premium on time every month, but when you have a serious problem they act like it's no big deal. I'm stressed to the max without a refrigerator, it almost makes doing any type of cooking impossible. I've shed tears over this and it's not over yet. I should've just paid for the extended warranty on the frig, at least it would've been fixed about four weeks ago. Completely unacceptable treatment of a customer.

I was charged for a service that was never performed. The company that was scheduled to come called Home Shield two times to cancel service. When I called them the third time they asked me to call. I called and was told they were putting in the request that day and the refund would take 3-5 business days. On business day 7 I called again. Then I was told it would take 14-21 days. This is ridiculous. They have pathetic customer service and this time is unrealistic in today's high speed business world. In addition to that I was on hold over 45 minutes. If they get that many calls, hire more customer service reps! Or better yet fix the broken practices like pulling money when nothing has been submitted to show work has been completed!

We had an HVAC unit replaced at the end of the summer. When the unit began leaking this year, AHS was unwilling to open a work order or provide any assistance to correct the problem. Very unsatisfied with their willingness to follow-through and cannot recommend buying their service with other home warranty companies becoming more reputable. Best of luck!

I called AHS on a Saturday to schedule an appointment for an HVAC repair. The contractor didn't call until Wed and said they couldn't even get to make an appointment until the following Friday, almost two weeks after service was requested. The phone dispatch said that would likely be even later because they were behind on work orders. AHS said they use one contractor for HVAC service in my area. I gave up and called another contractor who came out the very next day to complete the required repairs. Why is this ok that AHS would allow at least two weeks to pass? Why do they use only one contractor? I see no value in that.

My air conditioner wouldn't turn off. I submitted a claim to American Home Shield through phone and the contractor came out almost the same day. There was a faulty connection so they tweaked it and within half an hour, they had fixed the problem and they're on their way. Now, the AC works fine. With that, I'm gonna keep AHS for a while.

The reps of AHS are attentive when they call and they treated us right, so far. It's the people they sent out that are not doing their job. We submitted a claim because our AC was not getting air at all. When the contractors come out, they always seem to analyze the situation but nothing gets done and completed. They said they were gonna order parts and it took almost four weeks for it to come in. We have a babysitter that had asthma problems and it took them a long time to come around to do it. Then when they came out to do it, they claimed that it's fixed. But then, two days later, it's the same issue again. My wife talked to AHS and they got the contractors to come back out there. They find something different every time and then come out and fix it. But then two days later, the same issue. We have been without air conditioning for four months now.

Our AC was not blowing cold air. My roommate, who usually is the one who submits claims to American Home Shield, filed a claim for it. It took three weeks and two different companies to fix the AC. The first guy who came out said that we needed ductwork done and he was gonna call back and talk with American Home Shield. American Home Shield called back and talked with us, but we were told that the particular ductwork was not in our coverage. They sent somebody else out and that company found that it was just a clogged line. After the repair has been made, the AC has been working fine. The AC upstairs did the same thing and got fixed too.

We have a refrigerator that has the sliding door freezer on the bottom. The drawer started popping open by itself and the alarm would go off letting us know the drawer was open. It wouldn’t stay shut. We had to take some cardboard, make a doorstop and put it underneath the front of the door to keep the drawer from sliding forward. CTG Enterprises came out and looked at what was wrong and ordered the parts. When the parts came in, they installed it and we haven’t had any problems since.

My air conditioner went out for the fourth time. I went online, requested the service with AHS, paid the $75 fee, and the person came out. The tech was great. He was very professional and very courteous. So far, the AC seems to be working pretty good since the repair. I’m very glad that I got the warranty when I bought my house. AHS is fantastic and putting in a claim and getting in a service is very fast and very easy.

I have an online app and it is very easy to file claims through that. I get an automatic response that says someone would contact me from a certain place within 48 hours. That comes in via text to me almost immediately as soon as I submit the claim. But normally, I would call the contractor after I get off the phone and I would set up the appointment because it’s very rare that they would actually reach out and call. Despite that, the appointment is rather quick. But when the contractors go out there, ordering parts would take three or four days then them trying to schedule a follow-up appointment after that sometimes would take weeks.

I called American Home Shield because my garage door was not working and it was a great experience. I let them know what I needed and they told me that someone would follow up with me within a certain time frame and the people did. I requested that the company call me before they come and they did. The contractor who came was a delight to work with. He was very professional, polite and got all the work done quickly. Everything is working great now. I was very happy with the business that AHS sent out to take care of my garage.

The power was out in the kitchen counter so we submitted a claim over the phone with American Home Shield. The electrician who came out here answered all of our questions and fixed the problem in one visit. He was excellent and we’ve been very pleased with the service we’ve had. Our experience with AHS has been very good and I recommend it.

My AC stopped working and once I made the claim online to American Home Shield, I got a text back saying that the company that I needed would be calling me within so many hours and they did. So, AHS has a really good system. The reps were nice enough to change us to earlier times because I’m elderly. The contractors came early in the morning which was a plus and they were very professional and polite. The first time they came, they replaced the motor. They’ve been here three times and they got the AC working again. Since the repair, I have an air conditioner when I need it, so I’m pretty pleased. In fact, I have already spread the word all over San Antonio that American Home Shield is the way to go. You have to pay ahead but when you need them, they come.

We bought a house that used American Home Shield quite frequently and it’s really very convenient. In one particular issue, there was a Freon leak in my air conditioning. I submitted a claim online and it was very helpful. It’s one of the pluses for the service I've used. However, while talking with the contractor, it turned out that I won't be eligible for.

Our freezer wasn’t freezing cold enough and the first guy AHS sent couldn’t fix the problem. He had to call AHS to tell them he couldn’t do it. After that AHS sent somebody else better-equipped and trained. He was very knowledgeable and he fixed it right away. I would recommend AHS. The realtor we used doesn't like AHS. She’s gathering names of other customers that she’s ran into that don’t like AHS and I told her, “I’ve used them for about nine years and I’m happy.”

I had a Whirlpool tub with a motor problem as well as an electrical issue to take care of. I also had a problem with the exhaust heater in our bathroom as well as a garage opener that wasn't really opening. I called American Home Shield to file claims for those. I work with their contractors who arrive and I support them. Oftentimes, they come and they're not able to complete a task by themselves. An extra hand always makes the job easier. The people they send are very well-trained individuals so it's easy to work with them.

The bath tub drain in my mobile home has not stopped, but it's very, very, very slow. The guy from His & Hers Plumbing that AHS sent out found evidence of kitty litter in it. He used chemicals and hand snips by hand to clear it out but nothing worked. He said there wasn't a trap. The drain just went down and made a right turn. They wanted to charge me $500 to try to go into the drain. They said the problem was there even before I bought the contract which I guess it was and they said that they don't cover foreign objects. I told them I wasn't gonna do it and I had intended to change out that plastic tub for a full size shower and I'll just have it fixed at that time. And, the guy smelled so bad that I couldn't wait for him to get out.

My AC wasn't working and I had to call to submit a claim as I couldn’t do any request online. They said that I owed money in my account, but I didn’t. They said they had taken that out, but it hadn't. It was frustrating but other than that, it was fine. The representatives were pretty nice and they try to get here as soon as possible. David Weckar Heating and Air came out and was amazing and really good.

American Home Shield is the best warranty company that I've worked with. When we had an AC issue, I submitted the claim online at 1 o'clock in the morning and by 8:30 the next morning, we already had a call from the HVAC company. Then they were out by 9:45. It was awesome. The contractor was a very nice person. He identified the issue within five minutes and had it all fixed in about an hour. It was a good experience.

It's very comforting to have a warranty. I submitted a claim for our ceiling fan that went out. I did it online and it was good and easy. The contractors were awesome and it took a day for them to come out. They heat check the previous ceiling fan and made sure it did have power going through it. It was not working correctly and they checked all the switches and everything. They tried to troubleshoot it and we were given some good recommendations. I'd highly recommend American Home Shield. It's been a very good experience with them compared to the previous company that I had.

I scheduled a service online with American Home Shield and they sent Precision Door. They worked on my garage door as well as changed locks for me. Both the garage door repairman and the locksmith did fine, and everything was on point. I've always had good luck with the contractors that AHS had sent me. They called before they came, they were on time and were helpful. Everything seems to be exactly as I expect it to be. Also, the AHS reps have been great. Having AHS gives me the peace of mind. Whenever I have an issue, I can just call them and they will find a contractor for me then send them out and the job gets done. That is better than having to call around and wonder if I'm gonna get screwed by some contractor. I would definitely recommend them.

We had a refrigerator issue. It wasn’t cooling at all so we submitted a claim online. I called on a Saturday and they came on a Wednesday. Everything has been working perfectly since the repair. I’ve only had that one call but it has definitely been a positive experience. I would recommend them.

I filed a claim for an AC issue with American Home Shield. Our house was very hot so I wanted to check the unit and see if the unit was working properly. The contractor who came out to fix the AC was from Crystal Air Incorporated. He was great. They weren’t gonna replace the unit, but he got the unit working fine. He solved the problem and they had to put some air vents into the attic. That would help a lot.

Our air conditioning quit and it wasn’t having any cold air or anything. I called the claim in to American Home Shield and their rep was fine. A-1 Professional Heating got out to me in a day and a half. The tech looked at our thermostat and then went out to the air conditioning. He took the back off, checked some stuff out, and bypassed a backup switch. It worked which we needed because it was one of the hottest days of the year. But it's making really loud cranking noise and the tech said he was gonna get a part and bring it back in a week. We have not heard from him but we're hoping that they would do right about it, come back out, and put that part on. I always recommend American Home Shield for anybody that gets a house. They need a warranty on it and AHS has always been there for us when we needed them.

I am not very happy with American Home Shield! As our garage door openers do not work. The contractor came out and said yes both garage door motors need replaced! He told the insurance company that they both needed replaced. As one of the garage door openers was missing an eye they decided to deny the claim because they labeled it as it was missing parts. Eye or no eye the motor doesn’t work! We have the complete package and it says motors and wires will be fixed! So I paid $75 for them to come and fix both garage doors but then AHS DENIED! I’m very frustrated about this warranty as we decided to try AHS and before we had a different company we loved! I’m hoping they will still come back and resolve this but right now they won’t help me and I’m still very frustrated!

As with all the bad reviews, mine is similar. The contractors AHS uses are crooks, but doesn’t seem to be much of a concern for AHS. Paid $75 for a service call where the contractor came out and drained the Freon out of my AC unit and then tells my wife there were over $5000 in repairs not cover by the warranty to get the unit operating correctly and it would take 10 days to obtain the parts to do the repairs. Parts required to bring the unit to code, which aren’t covered by the warranty. He even identified a float switch was require, even though there is one, he just spent that little effort to go behind the unit where it was installed.

Operates more like a scam than a genuine service. And we feel the home warranty was not reliable. We had several issues with our refrigerator and dishwasher after moving into our home. We paid the $75 fee to pay for the technician to assess. We had several visits from one technician who ordered parts, but never successfully completed the repair parts. They closed out the job but the problem continued. Then AHS wanted us to pay another fee for a new technician even though it was never fixed from the original call. After three different technicians and several fees, the refrigerator leak was fixed but the dishwasher was never repaired.

I am once again put in a situation and very upset with this company as well as the customer service is just as bad and provide nothing but inaccurate information. I called in a service request for my air conditioner and it was given to a contractor name A-Tex Express. My a/c remain broken because AHS or the contractor will not provide correct information. As of today the a/c is still broken and supposedly waiting on the part. However, AHS can make sure they have their monthly payment each month but provide the worse service ever. Now I almost wish I had chosen another home warranty company because this one has done nothing but caused secondary damage to my home to where we are in a hotel. As well as provided nothing but inadequate information which are nothing more than lies.

I have had American Home Shield for 3 years now and not used them at all. Mainly because my home is on an island where practically no repair/maintenance companies participate with AHS. I recently had a refrigerator go out on me. They set me up an appointment with a company that never came out and would not respond to my calls. I told American Home Shield I was going to purchase a refrigerator myself as I had already gone a week without a working one. They told me that would be fine, a service person could come and evaluate the old one to see what they would pay in replacement fees. Great Right??? Not really. They informed me that I had to leave the old one in place until the technician could evaluate it. Yeah right. You want me to go another 3-4 days without a refrigerator, just so you can tell me that the compressor has indeed gone bad. I saved myself the hassle and did not pursue any further.

I ordered a re-key service. American Home Shield contracted with a supplier who does not service my area. When I tried 3 of the 9 numbers I had for contacting AHS to resolve the matter, I was on hold for a total of one hour 13 minutes on the 3 numbers. The ONLY (4th. number) that answered immediately was the quote line for new policies. They referred me to the 3rd number that never answered after 21:31 minutes on hold. I am really beginning to think that this is just another SCAM company and will let my realtor know NOT to contract with them again for his future clients.

My water heater went out on Aug 17 2018 and I called for service on 8/18/2018. AHS sent a plumber to my home who tried to tell me I needed an expansion tank and other items to make the water heater meet city code. All of the items he quoted I did not need as my existing parts all met code. The plumber’s estimate did not list or itemized the cost of labor and parts on his work order. When I asked him to give this information to me, he refused saying AHS would provide this information. I called AHS and they said they could not provide this information to me either. Meantime I called the city building and permit department to see if I needed an expansion tank and they told me I did not need that to meet code. But this plumber would not do the work without installing an expansion tank. I called AHS to tell them I did not want to use this plumber because he was trying to charge me for extra items I did not need.

Updated on 11/14/2018: So...this is second time I'm having to write. I STILL HAVE NOT RECEIVED MY refund! They said they'd have it credited to my card on file within 5 days! And when I called back 10 days later gave it time to go through. Said still processing...can someone from the states that actually knows what they are talking about please contact me. This is ridiculous.

I had a pipe leaking issue, submitted a work request. An agency came home. Checked it out and looked like they need a work authorization. They submitted the work authorization request and is in pending status forever. After almost a month I tried to call them and is on hold forever. Not Good!!

I had a quote to repair my air conditioner from a local company for $400 when I remembered that when I bought the home I also bought a one year warranty from American Home Shield. I was thrilled to find out that I was only supposed to pay $85 for them to send a local tech out to repair my a/c. It turns out I shouldn't be thrilled. AHS only covered $10/lb for the freon. I ended up paying an additional $450 out of pocket for a $13 part and 9 lbs of freon, on TOP of the $85 fee. This is absolute nonsense. I have no idea what other things my "warranty" doesn't actually cover, but now I'm terrified to use it again. I'll never give this company a penny again, and I am actively warning friends and family and real estate agents who push these warranties to STAY AWAY FROM AMERICAN HOME SHIELD!!!

We have been without an AC for over 7 days. We have been told the situation is under control and to be patient. Our house temperature is 100 plus. We have been told the part was ordered and can't be expedited. We have been lied to about the part being ordered when it has not and they were just shopping round for a cheaper part. Someone who claimed to be a supervisor promised us as a one time courtesy that they will have a portable AC installed until our AC was fixed. When I called back for status, I was informed that they never promise such a thing, and they don't even do it. We have been told to be patient for a part that was never coming. Past 7 days no AC! Easy for them to say, "Be patient." Today is the 8th day, no response and they eventually disconnect the calls when you catch them lying. They don't care and have made my family suffer.

Chicago, IL. I suggest looking elsewhere for coverage, long story to follow. We purchased a 3x3 combo plan to cover home appliances and systems for peace of mind and my wife’s had AHS. Had to place a call as our system was not a selectable item on their online scheduling (clearly covered in our contract though, pressure regulator). After a 54 minute wait (late at night understandable) and multiple hold the customer service rep (Tao) told me it was our water pressure and not covered. Wow! This guy must be some plumber to diagnose a problem over the phone.

Sorry for the long message as I never complete one of these. Due to my horrible experience I thought this needed to written. My wife and I have had AHS for ten years for two of our homes. Recently their service has become substandard. We called in an issue with our water heater in June for rental property. We took off work twice in order to meet a technician. The technician finally actually shows up on the second visit. He diagnosed the problem and the water required replacing. This took an additional four weeks after constantly calling and requesting an update.

I had an electrical issue so I called American Home Shield and I heard back from the technician on the same day. The tech who came out was very nice and helpful. I got an estimate from the company but I haven't heard back from AHS on what they're gonna do so I'm waiting on them. Other than that, American Home Shield has been awesome.

When one of our units was not cooling, I submitted a claim online to American Home Shield. The time frame for getting the contractors to me was completely appropriate and the technician who came out was very good. Everything was fine and I’m very pleased with American Home Shield. I had another claim recently and it was a very smooth experience.

Every experience that I’ve had with American Home Shield in the past has been good. They’ve taken care of me with no problem. I have tried numerous other home warranty companies and none of them have responded in a pleasing way like American Home Shield. We had a plugged sewer line between the bathroom stool and the tub, and everything was backing up into my tub. It’s kinda stinky. I submitted the claim online then I got a very quick response. The contractor was here that afternoon. He was very pleasant and knowledgeable and handled the claim with expertise. It took him about a half an hour to fix it. Since the repair, the sewer line is in excellent condition.

I've had American Home Shield since 2007 and I've never had an issue with them. Most recently, I called AHS because there was a short in my HVAC. Their technicians are usually fast and quick, and most of the problems are fixed in the same day.

My attic fan went out and when I called American Home Shield the interaction was really fast. I was also very pleased with the contractor. He was there before I was even ready. I called on Sunday and he called Monday morning when I was at work, saying he was on his way. It was that quick. I couldn't come so I just made an appointment for him to come next afternoon. He did a great job and was very nice. I would recommend AHS unless you have a lot of money stashed in the bank. I've had AHS for so long and I've probably spent more on it than I've actually gotten out of it. But when I got it, I really needed it.

Having an American Home Shield warranty has been helpful to us. When we needed our air conditioner checked, I called them and did the claim through the automated system. The techs who came diagnosed the problem, got permission from American Home Shield to get what was needed to fix the AC, and got it fixed.

I bought a house and when I moved in, I realized that the refrigerator was not working. I originally called American Home Shield for assistance on August 7. They sent GE Appliance Repair out and the repairman said that the refrigerator basically needed to be replaced. I called AHS multiple times a day for weeks and the wait time was long. Sometimes I'd be on hold for five minutes and then it would hang up on me and I'd have to call back. I talked to at least a dozen different people and everyone said they'll call me back within 24 hours but nobody did. I had one girl swear up and down that she's gonna call me tomorrow because nobody has to go through this but they're liars and everything that they've told me have been lies.

The circuit breaker in my grandson’s bedroom kept popping off. I called American Home Shield and the reps did what they had to do. The technician that came out was really good. At the time he came out, the light were on and they wouldn't click off. He told me to call him and he would take a look at it when it's off. Overall, I wouldn't own a house without American Home Shield. But there are times where I’m not really happy with them and then there are times that it’s great. I don’t like the way they’re doing billing right now because before, I could pay the people that came to work on my stuff. Now, they either wanna bill me or they want me to pay upfront and I don’t like to pay upfront. And I really hate to get a bill, and I prefer to pay the guy when he comes out. So that bothers me.

It was the first time I made a claim for my air conditioner to American Home Shield. I submitted my claim over the phone. The contractor who was sent out here was polite. He fixed my air conditioner and made it on time. So far, I've been satisfied with AHS.

My air conditioning quit so I went online and filed a claim easily at American Home Shield's website. The contractor, Cameron, was out the same day and he was very nice. We were very pleased with him. He explained everything to us like what was wrong with it. He tested the unit and knew it had frozen up, which we wouldn't have known. He explained every single thing that he did and what parts he was replacing because he couldn't fix it. The compressor had frozen up so he submitted the order to his office on Monday because he was out on a Sunday. It took a couple of days for the part to come in so they called because they had to make sure it would be okay. It took about 10 days, altogether, which was really pretty fast considering it was 100 degrees out. Usually you can't get a contractor for three months. We haven't had any problems since. We have air conditioning and the dogs and I are happy.

My dryer was not heating and the dasher was going around just a little bit, but not forcefully enough to take the clothes down and clean them. I submitted a claim with AHS on the phone and talking to their rep was superb. It took a couple of days to get a contractor, but it was still done expeditiously. The young guy introduced himself and he showed each step that he did.

I submitted a claim for my air conditioner for the second time with American Home Shield. The first time, their contractor looked at it and did something to it, but then it broke again. So, early Saturday morning I called AHS and the girl I talked to was super nice and really helpful. I didn’t think I was gonna get anyone because I didn’t know if they were open on the weekends, but she submitted all of my stuff that day. The contractor that they hired came out and looked at my air conditioner the very next day. It just got fixed yesterday and we had a great experience with the contractor. I'm satisfied with AHS overall, and their contractors are really nice all the time.

I was having issues with my air conditioner and submitting a claim with American Home Shield was easy. The contractor they then sent out was great. He was very helpful and patient, and he fixed the problem quickly.

We had a water heater that was 20 years old and didn’t work anymore. I called American Home Shield and the reps got the information on the phone. The tech from David's Plumbing came out first to check and then immediately realized that it needed to be replaced. And then, he had to get a tank. We had a 60-gallon, but they don’t make it anymore, so it was replaced with a 50-gallon. He came back and installed it and took the old one away. The tech was prompt in coming out and they were able to do it faster than I thought they could. They did a very good job. The water heater works fine now and we're very satisfied.

A bunch of my friends have American Home Shield and they had wanted me to get it for years. I’ve been in my home for 18 years now and things have started to wear down, so I said I'd try it out. Their price quote was good. My first claim with them was on the phone and that was lengthy. Nowadays, with computers you just go in there and it gets taken care of. For the second time, I submitted a claim and it was pretty awesome. It was quick and I like the fact that they send text messages on who’s gonna be coming. That was a lot more user-friendly.

Everything was great with American Home Shield. Everybody from start to finish had been very courteous. Everybody that they had sent out had always been very nice. We've sold our home and there was no problem with American Home Shield at all. I called American Home Shield before when the plumbing was backing up and it was draining slowly. A guy from JD Drain Tech then came out. He checked the cleanout and said that it was okay. The drains had been slow a couple of days before but maybe it was just a temporary block.

We had a couple of drains that were slow draining. It was easy to submit the claim online and the contractor that AHS sent out had really excellent customer service. He was a nice guy and he was very fast. AHS is worth the money.

My wife submitted the claims with American Home Shield and the technicians that came out were professional and knowledgeable. We've only used AHS three times and two out of the three contractors were good. The tech who came out for the hose was rude, but then we had somebody else come out and finished off the job. Everything works fine since the recent repair.

When my microwave stopped working I submitted my claim with American Home Shield by phone. AHS opened the request and somebody came, took a look and said they cannot fix the microwave so they initiated a replacement process, delivered the part and fixed it. It took almost more than a month to resolve the issue because of the time it took to release the equipment, but the contractor was good.

A week ago, my garage door remote stopped working, but when you press the button on Wall the garage opens. I called my home warranty to ask them if covered. They informed me over the phone that if I place a service call $75 fee, the technician will come out and repair it and if couldn’t be fixed, it will be replaced for no additional fees. 4 days later, technician comes out. He spends less than 5 mins looking at the outside of garage unit and then reported that the entire system is broken!!! Even though it still works with a push of a button! Shocks me. He leaves without fixing it stating that I AM responsible for ordering and paying for a whole new system from Amazon.

We had American Home Shield Warranty send out a technician for our heat pump we had our thermostat set at 70 but it was getting up to 80 degrees. The technician said it was caused by a dirty filter. I informed him I had changed the filter several times before and it didn't help but he insisted it would fix the problem. I changed the filter an hour later but by that evening it was back up to 80. I called AHSW and ask them to send someone from another company but they said I would have to pay another service fee of $100. I am not happy about having to have the same company back out to fix something they should have done right in the first place but I don't have another $100. I am very dissatisfied with this warranty and how it works.

AHS SUCKS! Life expectancy of AC is 15-20 years. Mine is AC is 35 years old. AHS has been out 4 times since June putting bandaids on my AC. This time, part ordered, no idea when part will be found; plus $400 Freon I must pay. I asked the serviceman what does it take to get a new AC, because mine is clearly dying. He said when the repairs exceed the value of a NEW AC, $5000-$6000??? Bottom line you’ll never, ever get AC replaced. I worked as Property Adj. for 15 years, and this is BS!!! AHS is a scam. Meanwhile it’s been hot and elderly people live in house.

I was a customer that paid over a year without a claim. The first claim with American Home Shield was not fulfilled as promised. I made multiple calls and Customer Support called the technician that is representing them and after 30 days I gave up. I called AHS 14 times and talked with service dept. and with upper management and received nothing but a disappointment. I was robbed over 60$ a month for over a year and a $125 service claim fee which was never completed. ON TOP OF AN EARLY CANCELLATION FEE OF THEIR CONTRACT FOR ANOTHER $23. UTTERLY RIDICULOUS AND DISGUSTING.

Horrible experience with American Home Shield. Told different things by different representatives. They weren’t able to provide anyone in our area to help as they said they would! We canceled our service request with them, and paid for a service technician on our own. They ended up taking the fee out of our account anyway. Now we’re waiting for a refund and every time we call they tell us a different answer on how long it’s going to take. First it was 48 hours, then it was 7-10 days and now they say 14-21 days! I can’t believe what a horrible experience it’s been! Will not be renewing our contract! Don’t waste your time or money with this company!

I logged an AHS service request online on 8/10/18 to have my refrigerator fixed. After multiple failed attempts by the AHS appliance repair contractor to fix the refrigerator the unit still hasn't been fixed up until today and AHS has refused multiple times to authorize a second opinion to get this issue resolved. The appliance repair company AHS is using has been rude and condescending and not customer friendly and strongly feels this issue is not urgent and in the meanwhile we have lost so much food and no functioning refrigerator to this day.

The day we moved in the A/C broke. We contacted AHS. Their repairman stated he had to order the part and it would take 2 weeks. Our house is 88 degrees inside. I asked AHS if we could have another company come out to do the work, they stated they couldn’t and provided no reason. We also needed our sump pump to be fixed and they stated that the policy was not paid in full, therefore they couldn’t send anyone out. The policy IS paid in full as of the day we closed on the house. I have tried to contact them to discuss this issue, they continue to place me on hold. I have been on hold for hours. I also asked to speak with a supervisor and they placed me on hold again. They are not prompt or professional with their service. It is impossible to get in touch with someone who will help. I would never purchase this again.

I woke up Saturday morning July 14th 2018 to the sight of a water spot about a foot long and six inches wide on my bedroom ceiling spanning across the wall to another spot of similar size in the hallway. I promptly retrieved a ladder to enter my attic in Phoenix, AZ and found that the auxiliary pan under our Air Handler was full of water and leaking through holes onto the ceiling below. I called AHS that same day at 2:32p local time and started an expedited claim due to the active damage occurring because of the faulty components. I was informed that if AHS could not schedule a technician to come out within four hours then I could call back and get approval to use Outside Authorizations to have someone stop the problem.

My AC stopped working. There was an electrical component failure that was preventing the compressor from coming on. My wife filed a claim online to American Home Shield and the technician that AHS sent out was really nice. He identified the problem in a minute, had the part and replaced it. He was in and out in 10 or 15 minutes. He was terrific. The AC has been perfect since then. It was a good repair service and my experience was great.

Our air conditioner stopped working. We easily submitted a claim over the phone to American Home Shield. Their contractor came out and he was a very nice guy. He told me what the problem was and what he had done. He was able to fix the problem in one visit and the air con has been working very well since. People should get an AHS Warranty for peace of mind.

We had a person come over who were looking at getting some added efficiencies in the house. They went upstairs in our attic and the air conditioning quit so my wife called American Home Shield. The contractor came out quickly the next day, unlike when we had air done a couple of years ago where it took about four days for them to get there. The contractor AHS sent found the problem and solved it really quick. My wife was there and she seemed to be happy with it. Everything’s been going good with our air since then.

We've been American Home Shield customers for 20+ years and the contractors sent out by AHS have always been able to fix the issues so I'm very grateful for them. My son bought a house in Atlanta and on our recommendation, he also got an American Home Shield warranty contract. I've got another son who lives in Denver and his warranties are gonna go out so I'm gonna buy them a policy as a gift. By far, it is the best thing a homeowner can own. It's great.

I have submitted all of my claims with American Home Shield's online. Their online claim system is very easy and I always get a very quick assignment to a contractor. So far, none of the claims I've had including the garbage disposal were big claims. They were all service appointments that could be handled in one visit. The only difficulty I had with AHS is that I don't get too much information whenever my contract renewed each year. I signed up for email only and I might get one email, but if I miss the one email, I won't know, versus other people that when you're on email they still communicate quite a bit. They do what I ask which is email only, but it is very limited email which is different than most vendors do it.

I have been with American Home Shield since April and so far, our experience with them has been fine. We had an issue with the AC where it wouldn't click on. When we tried to turn it on, it would make a loud clacking sound but the compressor would not turn on. Submitting a claim online was easy and the contractor that they sent out was excellent. He was very professional and quick. He contacted me the afternoon before he was supposed to come out. He said that he was in the area and asked if we would mind if he came out. He came out after 8 o'clock in the evening and was able to diagnose the situation quickly and replace the part and got it working, which was amazing considering it was in the summer and it was hot. And we also got two dogs at home that stay in the house so we needed to be able to keep the house cool.

It is getting harder to submit claims with AHS. When you call them, it is impossible to get somebody. We’ve been with them for years and it is getting worse and worse. When I call, I talk to people from all over the world and I’m really frustrated with that. It is so hard to understand these people and half of them don’t know what they’re talking about. I live in America and I wanna speak to an American.

I most recently had a claim with American Home Shield for my oven. I submitted the claim online because that way, I don't have to wait to talk to anybody. The contractor AHS sent out was nice and quick. He explained a lot. It took a couple of weeks because they had to order a part but since the repair, the oven has been perfect. While it was broken, it affected us pretty good because I couldn’t cook in my oven and I have four kids but it was back to normal once it was fixed. I’ve been happy with AHS so far.

The timer knob on my dryer went out, and American Home Shield sent out Mr. Appliance of Macon to work on it. Charles, the service technician, came once and he had to replace the knob and the switch on the door. He was great. I had to call again and Charles checked everything, and he told me to make sure that the door was closed all the way. So, that was helpful, with me having back surgery. He was just really patient and understanding. He didn't try to do a rush job, so I really appreciated that. The dryer is a whole lot better now. If you are buying a home, it's beneficial and economical to invest in American Home Shield because you never know what could go wrong with your house at any given time. If you have American Home Shield, you have that peace of mind that if something does happen, they are there for you.

I've gone online to submit a claim to American Home Shield regarding my water heater that was leaking. Submitting a claim was easy and it took a day for the technician from Patriot Plumbing to come out. The technician who came was awesome. He knew what he was doing and took good care of the leak. Since the repair, everything's working well with the water heater. I'm happy with American Home Shield.

The AHS contractor, Texas Lock Professionals, came out a little longer than I would have thought. Apparently, there was something that had gone that they got backed up but it was not bad. The representative was good and everything was done to my satisfaction.

I called American Home Shield for an appliance claim and BRM Services came out the next morning. Everything went well. I've dealt with them before when I had problems with dishwasher so I was pretty familiar with the contractor. I’ve been very happy with American Home Shield.

The washer and the dryer were broken. I submitted the claim to American Home Shield over the phone and the first technician disappointed me. It took another two weeks before those things could be done. The response from the technician was so bad, too. All of a sudden, he jumped on me and said that he was coming via email. They should improve on that one and give a courtesy call that they are coming. But we had a cool interaction when he came out and he did a perfect job. Also, the appliances have been working perfectly since the repair. Other than that, I also had my microwave, air conditioner, and heater worked on and American Home Shield is the best home warranty insurance company.

American Home Shield has been great. When my water heater blew up all over the garage, I submitted a claim online and it was super easy. I logged on to my account and did it. AHS got somebody out the next day and took care of the issue. They helped me and got everything done. They were fantastic. The water heater part is working well now. I’d recommend American Home Shield to everybody.

American Home Shield does a good job. I called in a claim for a leaking faucet in the bathroom and they sent our Mr. Rooter Plumbing. Since the repair, the faucet has been working fine. I'd tell my neighbors AHS is totally all right.

The ceiling fan and the light in my mother-in-law's room were not working so I got online and submitted a claim American Home Shield. Submitting the claim online was really easy. I like being able to do it that way, to go in and pull up our account, and submit the request for service. They then communicate through either email or text. The contractor was great too. We've had the same contractors out before and this guy has always been good. He was very prompt and he got the job done and the issue resolved. Their contractors always call right away to set up the appointment. American Home Shield has always been easy to work with and we've never had any trouble getting any work orders filled. They communicate through either email or text.

We recently had an issue with the AC and that had something to do with the fan on the unit that was outside of the house. How I submit claims to American Home Shield all depends on what it is and if I really need to talk to the reps or how much time I’ve got before I need to really get it fixed. Most of the time, the reps are very helpful. Every once in a while though, if they are overwhelmed and there have been a lot of calls, they are not as nice. Still, they generally are.

There was a leak coming from the backside of the refrigerator so I submitted a claim online and that was a very good experience. But I selected a weekend appointment so I had to wait for the next weekend. It was five to seven days before Sears came out but once they did, they did a very good job. They fixed the issue within an hour. This was my first experience with American Home Shield and it was very good for me. I would recommend them.

I was having an electrical issue and making sure that it wasn’t permanent, so I went online and filed a claim with American Home Shield. Everything was filled out on the claim and we were assigned a contractor. Within 24 business hours, the contractor contacted me and made arrangements to come out and resolve my issue. The person from the contracting company that I talked with was professional. The contractor came out the next morning within the time frame that was given. The electrician told me what the problem was and corrected it. I had thought that the issue was an electrical fire, but it was just mercury escaping from the bulb. He said the light fixture had three other bulbs on it, so he removed that bulb and made sure that it didn’t damage the light fixture.

When I was having problems with my AC, I submitted a claim online to American Home Shield. I also called them a couple of times. It took two appointments for the motor to be replaced and I’ve always had problems with communication. Right now, they’re still billing me for the same service fee even though it was paid on the first appointment. I’m constantly wasting time making sure that my account is active, without a balance, and I’m still getting emails saying that I have a past due amount, which I don’t. I called them and they kept telling me that it was gonna take me three weeks for my account to be updated, but it’s already September.

One month ago AHS set up appt with the most negative reviewed A/C company in the area. AHS refused to give me another company. ONE MONTH and still no air. EXCUSES - EXCUSES - EXCUSES. September marks the 1 month of no A/C.

The ice machine was not working and we got it fixed with American Home Shield. It has been a good experience and we’ve appreciated it. Submitting the claim was straightforward and it was pretty easy to use their website. AHS found a contractor who came out and took care of the problem. The contractor did a really nice job. He got there before I was able to and he started stuff. He was only there for about half an hour and we’ve had no issue since. My ice machine works now, which is nice. I would recommend AHS.

The AC wasn't working properly and it was blowing hot air. So we put a claim in through American Home Shield's mobile app and they came out pretty quick and got everything taken care of. The techs were friendly and knowledgeable and they got everything handled. We didn't have any other issues after that. It was a good experience.

Redman's Plumbing came in and tried to fix a problem we had with our furnace at the beginning of the year. They couldn't repair it, so they recommended that we get a new unit and that was all done satisfactorily. We recently called AHS to submit a claim for the AC, and then they contacted Redman's to come by and take a look at whatever problem we were having. So far, Redman's is the only company that we've had to respond to the problems that we had here. They are an excellent company to work with. Also, we try to recommend someone to take AHS every change we get.

Our oven wasn't igniting and heating up, so I called American Home Shield and filed a claim. The contractor, All Valley Appliances, called me the next day and wanted to set up an appointment. Then a technician came out and took a quick look at the oven, and he immediately knew what was wrong with it without pulling it apart. The gas valve was missing. We had to wait for a part to be ordered and the guy told us that it could come in within five business days, including a weekend. But the contractor was quick about it and they called me as soon as they got the part in to set up another appointment. The tech came out and changed the part very quickly. The oven immediately started working and it is now working fine.

Our small unit air conditioner sounded like it was running fine from the outside but I noticed that it wasn’t blowing any cold air upstairs. I turned it off, let it sit then turned it back on but still nothing. We had just changed the filter so I made sure that the filter was properly placed and not backwards, but then, no air. I clicked that off, clicked the fan on and still no air although the unit was running.

American Home Shield was recommended to me by someone about a year ago and we've had two claims with them. The first one was for a washing machine which wasn't filling all the way. It was determined that there was something wrong with the timer which the tech had to replace. He had to order a part so he came back in within a few days and installed it. He also had to make a couple other adjustments with the washing machine. For the second claim, the tech had to replace an element in the dryer. He had the part with him so he was able to do that and the whole thing took half an hour. Both of the contractors have been very nice and competent and the appliances work fine now. We went quite a while without any claims but it's been very successful and I've been very satisfied.

Once, I had an issue with my AC duct. I went online to file a claim to American Home Shield and their website was very easy to navigate. Someone then called me and told me that a contractor would be in contact with me within the day to schedule the appointment. Thereafter, the contractor who came was great and really nice. The unit has been working since the repair. Overall, I had a practical experience with AHS.

I have a front loading washing machine and the dispenser for the soap was not working. I made a claim with American Home Shield by filing it online as it is faster. The technician they sent was really good and competent. He had to order a part and he was right on coming back when he got the part in. He did a good job and it was wonderful. The washing machine now works exactly the way it should.

American Home Shield has been wonderful and I haven't had a problem with them, except that I ordered a replacement refrigerator, but it didn’t have an icemaker. The service call was for the icemaker that was not working, but when the tech fixed it, it has not been as cozy as it used to be and we are praying on it that it would keep working because it has gone bad. They didn’t have a part for the icemaker. I ordered a refrigerator with an icemaker and clicked on the thing like they told me.

My refrigerator was leaking. I called American Home Shield and their rep was very professional. When they called me I have an emergency and I had to go out of town. But I told them when I get back in town I would call them. I was gone for about a week and then when I got back, I called them and they came. The contractor did everything and before he came he told me what was going on and he started working on it. I was right there and he showed me what was the problem. Everything has been working wonderful since the time that he fixed it.

I had a claim with American Home Shield for my air conditioner and it took over a week for someone to come out. The contractor left it open from last year because it was towards the end of the summer and I told them that it needed to be replaced and we had out of pocket cost. Also, I keep on getting an email saying that I owe $75, which I do not owe. I've had four people verify that and I still get the emails about it.

When our icemaker in our refrigerator stopped working, I submitted a claim online with American Home Shield and a local vendor came to fix it. I didn’t have to talk to anybody when I submitted the claim. Doing it online was easier than calling because it’s immediate and a lot of times when you call, it’s put on hold. I usually get a text message saying that my claim has been scheduled with X provider, gives me the phone number and then the provider contacts me directly.

I recently signed up with American Home Shield about a year ago and I was happiest when I did. I'm retired and my money's tight and I can't afford to have a major repair replacement. We got our AC system 10 years ago and if that system goes out, the other companies will give me up to $1,500 or in one case $3,000 to replace it. But it was a $12,000 system so that would not even make a dent in. We're down here and we've got to have something done right away so I would've been up to creek without a paddle. And apparently American Home Shield replaced the whole thing so that's why I went with them. They're a little more expensive but you pay for what you get so I'm happy with it.

Something was shorted out in our hot tub and it wouldn't turn on. I called in and filed a claim with American Home Shield. I had three different claims to call in on one day and their reps were fine. Knock Out Pools came out for the hot tub in a couple of days. They had to order the parts then they brought them back out. The technician was really nice and he told me what happened, but he didn't know how it happened. It was only a two-year-old hot tub and it was kinda weird that it would short out. Also, when I first moved in and turned it on, the colors changed on the lights in the hot tub. But they didn't change anymore, so I asked if the tech had any idea why they didn't change anymore. He said that I had to call the company that did the hot tub and it should be under warranty. Anyway, it seems to be working, but I've gotta find somebody to show me how to clean this thing out.

I moved into the house and the AC was continuously running. I called American Home Shield and they had an AC company out. The tech said that it was some kind of valve up in the attic. He went up in the attic and took the serial number to order the valve. He also said that it looked like the coils had been claimed and somebody didn’t get all the chemical off the coil and it damaged the coil.

I called American Home Shield to submit a claim since I like to talk to people. It was for a leaky air conditioner and I told them not to bother if they were going to send out the same people they sent before. They couldn't fix it the last time and I had the same problem happen in another unit. Those people didn’t know how to fix anything. So, AHS sent somebody else out.

I recently submitted a claim with American Home Shield for the pool pump to get fixed. I did it online and navigating the website was totally easy. The contractors came out relatively fast this time compared before when it took them about a week because everyone was opening their pools at that time. When contractors come out, I try to make it as easy as possible for them to know what they need and come out with it so that everything could be knocked down in one day. For example, I take photos of the pump model and let them know the trouble that I’m experiencing. If I don't do that, it can add another visit, and if the nanny is not at home or I am unable to check off work, then it really is an inconvenience.

There's a bunch of different stuff going on with my garage door so American Home Shield sent Beverly Garage Doors. They came a day after I filed my claim. I just clicked on whatever the door repair was, for the garage door opener and the contractor said that he would take care of it. The garage door has been working great since the repair. I can drive off not worrying about my alarm going off, and the door popping back up or doing all types of stuff it was doing. I recommend American Home Shield to a lot of people. It's one of best values I have, insurance wise.

The AC was not cooling and the motor outside was not turning. I called American Home Shield and had a fantastic experience with their claims rep. The contractor came out the next day and they were very knowledgeable guys. They knew about the claims process and we could ask them questions about it. Everything was great overall.

I had a plumbing issue where there was a clog. The house was smelly and water was not going where it needed to go. K&S came out. In fact, I have always asked for them if they were available. They're wonderful and I really like them. They're on time when calling and professional. Plus they don't leave a mess. They had to break the repair up into two parts because they had to have different equipment. But they resolved the issue.

When my AC didn’t work, it was easy to submit an online claim with American Home Shield. They then sent Modern Mechanical who did an excellent job. They’re well-known here in this area and they’re the company I use for my yearly HVAC maintenance. Everyone that I had ever dealt with from that company was very knowledgeable, professional, and courteous. Since their repair, there has been no issue with the AC whatsoever. I’ve been with American Home Shield for at least 8 years and my claims have all been worked expediently. They're dependable, and you can always count on them to be on time. And, my next home will have American Home Shield as well.

I had American Home Shield many years ago and then I decided to purchase it for the house that we're living in now. So far, things have been good and I'd recommend the warranty. I called the number that I had handy when the air conditioner stopped coming on. It would just set in the same place and the temperature inside the house rose from 76, where we kept it, to 83. The same company that installed the air conditioner came out and Chris was excellent. After being here for about two minutes, he called me over to the unit and showed me what the problem was. It wasn't anything that anybody could have foreseen but he understood what it was. Then it took him another 20 minutes to actually fix it.

I find my American Home Shield home warranty to be very valuable. At my age, I'm living on social security and I can’t afford huge repair bills. Once, our air conditioner wasn't blowing out forcefully like it normally did and it was not putting out cold air. I called American Home Shield and my interaction with their reps was very positive. They said they’d have the service area person contact me and that they'd be out here within a day or so, and they were. The contractors were very personable and helpful. They explained what happened and got the unit repaired the day they came. We have very cool air now. My experience was great and I was highly satisfied. I'd tell others that they should definitely subscribe to American Home Shield. It's a good service to have.

Our AC unit was really old and it was just blowing hot air. I filed a claim online to American Home Shield and they sent Lee’s Cooling and Heating within a couple of days to check it. However, they couldn’t replace the parts. AHS got a second opinion and it was the same opinion. So they went back to Lee’s to get a whole new unit. They said we had to pay $647 for some extra sheet metal work and duct work but they used the old sheet metal and duct work. But after they got the job done, I was pleased with it and I just went ahead and paid the $647.

The air conditioner wasn't cooling and my son called the claim in to American Home Shield. Then, Foxcroft HVAC & Refrigeration came out and fixed it. I've had AHS for three or four years. I decided to go with them because when I checked into it, everybody seemed happy with it. I hate paying it every year but it's sure worth it when I've had them come out. I would recommend AHS.

The AC motor froze up and it wasn’t producing any air. I called American Home Shield to file a claim and their rep was great. I called on a Wednesday but the tech from Johnson’s Heating and Cooling didn’t get out until that Monday. So I was stuck in the midst of a heat wave with no air and I wasn’t happy with that. The problem was that once AHS assign somebody, then that is it for them. Johnson’s did very well but they had to make a couple of trips because they couldn’t do anything when the motor was frozen. So that gave me another two days without any air.

I had an issue with my ice maker. It was not producing any ice. I called AHS to submit a claim and I was impressed with their rep. Rick's Appliance Repair came the next day. He had to order the part though, so then we had to wait two more weeks by the time the part got here, but it was pretty fast. He was very professional too. He did his job and then he left. Everything was great and the icemaker is doing really good right now.

American Home Shield has different call centers where they have a lot of folks that don't speak clear English and they don't know how to handle stuff. I had an issue with a plumbing company that came out, and I didn't want them to come to the house. I called Home Shield and told the rep that I don't want that plumbing company to come to my house and I wanted somebody else. The rep told me that I have to put in a new claim for that. But they haven't even came to the house. The rep was rude and he also said the if they put in for another one, then I have to pay another $75. Why do I have to pay another $75 when they haven't even set foot here yet? But I ended up having these people come in my house.

I had cold water coming out of my shower so I called American Home Shield to file a claim for it. They answered my questions, were professional and were able to send a contractor the same day which was quick. However, there are some assumptions consumers make that aren't fair to the vendor like when I thought that all was going to be covered by my policy but it cost me $750 to have my water heater replaced with my insurance policy, which was distinctly shocking.

My air conditioning wasn’t cooling and I didn’t have the vents open 100% so that could have caused some of it. I went online to American Home Shield, filed the claim and the process was great. Myers Comfort Specialists of Montgomery came out and was good. They were pretty quick and troubleshot, however I still have the problem, although I think that I only got a 30-day warranty on that. But it was a really good service.

I went online and submitted a claim with American Home Shield for our garage door that wasn't opening and closing properly. The technician that they sent out was good. However, a week later, we ran into another issue wherein one of the strings got caught up in my car when I was backing out. The technician told me that that was not something that he had touched so we ended up having to pay two service fees. He came out again and tied it up so that it wouldn't be in the way and get pulled down again. I didn't appreciate having to pay the second fee, but I understood. So far, AHS has worked out well for us and I would recommend them.

I’ve been using the app to file claims online with American Home Shield since that's the easiest way for me. I submitted a claim for my garage door opener recently. The contractor was fantastic. The repair went well and they got the problem fixed. I also filed a claim for my stove and that went well too. All of the contractors sent out by AHS were good, except for the refrigerator company which was awful.

My experience with American Home Shield was very, very nice. The fan motor on my AC was defective and not working, so they replaced it. I submitted the claim online and then the next day, I called the customer service just to make sure when the technician will be able to come to my home. He came on the same day and he was very nice and professional, and then he made the order for the next day. Everything went very quickly and fantastic. My AC works perfectly now. So, thank you so much American Home Shield and I plan to renew next year.

American Home Shield has been awesome since I’ve had them for over 13 years. They handle things timely and they get back to me. I usually submit a claim by phone which is convenient for me. The contractors that they send to fix things are awesome. The contractors contact me and I put them in touch with the contact person who’s gonna gain them access to the property, and they get it done. I recently filed a claim with them to verify that a leak was fixed in a bathroom. I called them and set it up. They sent me a contractor and fixed it.

I filed a claim with American Home Shield for a Samsung dryer. They're coming for their third visit today for the same exact problem. The first time, they replaced the sensor but that did not solve the problem. The second time, they couldn't get the dryer to run when we set it on the setting that I normally use which is normal dry. It would start, but it wouldn't stay running for more than 10 minutes. The technician tried setting a time for 40 minutes and it worked for three weeks to a month. It started doing the same thing on the set time where it runs for 10 minutes and stops. So, 3 Boys Appliance Repair is scheduled to come back out today to try and fix it.

The drip pan of our air conditioner had a lot of water in it. It was rusting and has been leaking for a while so we filed a claim with American Home Shield. The contractor came the next day and we had good communication. American Home Shield is valuable if it's an older home where nothing is under warranty.

I had American Home Shield before but I didn't realize it was what I had and then I went back to them. So, it has been two years altogether that I've been with them and they have been a blessing to my family. I recently filed a claim for my AC that ran out of Freon. I called AHS, gave them the information and the contractor came out and fixed it five days later. The guy was professional, prompt and had everything going. He was able to get the problem resolved and explained what went wrong and let me know how to prevent it. It's now cool in the house again and I can really get some sleep. I'd recommend American Home Shield. If you got a house or residence, have an insurance through them. They've been good to me.

We had a stoppage in our plumbing system that we needed taken care of. I submitted a claim with AHS online and had a pretty good experience, considering it was 1:00 or 2:00 in the morning. Before, we had an issue where we filed a claim and American Home Shield hired somebody to do it. But when I spoke to the company that they hired, that company told me that they weren’t able to take care of our issue. And for some reason, every time that issue comes up, they were the ones that get hired. So we called American Home Shield back and they hired somebody new for the account. Then that person came out and they were here within a day or two to fix the problem.

I call in to file claims with American Home Shield and the people are very friendly. However, sometimes, I get to do one of those callback things, but when they call back, we get disconnected, so it doesn't work really well. However, when I submitted the claims, the appliance guys came out right away and the techs were all very professional and very nice.

I have had my contract since 2015. I submitted my request for ice maker repair on 7/12/18. I have attempted to contact the repair contractor several time, left voice messages with no return contact. I contacted American Home Shield several times about my concerns. After calling and being placed on hold for up to 45 minutes on one occasion I called on 8/29/18 and spoke with supervisor Danica who informed me my service fee would be refunded however I would be required to continue the repair with this contractor.

First, let me say that we have been with this company for 6 years. We had taken all that we could take from the lack of response. The customer service call center with American Home Shield is one of the worst I have ever dealt with. No one ever answers the phone and you on hold for 30 mins each time you call them and then you are disconnected and have to start the process all over again. If you read the reviews, I am sure we are not the only customer stating these facts. I was even on hold for 30 mins to cancel our warranty and still have not received email confirmation that this has taken place. We all know, that you buy a Home Warranty because we need them to be there when you need them... Finally after 6 yrs we got smarter and we have now moved on to one that is.

We moved into a home June 29 with a working dishwasher. We even have our inspection report stating that the dishwasher was working. At the end of July the dishwasher was not properly cleaning the dishes and had a bad odor. We called and had someone out here a few days later. The repairman said our dishwasher was not worth the cost to fix and the fridge needed new parts. After a week I called A.H.S for a status. After hours in the phone they told me the tech didn’t send in his report. They would call on it and call me back.

I submitted a claim with American Home Shield online when the compressor of our AC stopped working and another claim with the other unit when there was an issue with the blower motor that circulates the air. I was contacted by the air conditioning company saying that they would be coming out and servicing the problem. The contractor that recently came did great. He went above and beyond because the air conditioner wasn’t blowing and the part got there late on Friday. He came on Saturday and replaced the part. That was stand up and we appreciated that.

I submitted a claim online to American Home Shield when the air conditioner was not blowing cold air and the technician from United Air Temp did the job quickly. He was professional and he was there on time. He wore booties like he should and came in the house to check everything. He gave me a price and told me what was wrong as well as what he had to do to fix it. I have recommended American Home Shield to other people. I never had any issue, they came and followed through.

My air conditioning wasn't cooling. I called an American Home Shield representative and in about a week, a contractor came and gave good service. They told me though that there was something they have to do that they haven't completed yet. However, they haven't come back since then. So, I called AHS back to report it but they didn't know that this was what the contractor said. Nevertheless, everything with the AC is working well now.

The capacitor, the fan and the motor in our air conditioner went out, and it was getting hotter in the house. The temperature console inside the house had it showing that it worked but there were two different temperatures on there -- the one that we set and the one where it was actually at. So, I went out and checked what was going on, and I heard a sound. My wife then called and submitted the claim. Once we let American Home Shield know what was going on, they got somebody out as quick as they could. The contractor's professionalism was flawless. Everything about the service went as smooth as it should've gone. It is a veteran's home that they came out to, so that is much appreciated. Everything has been working great since the repair. I would definitely recommend them.