American Home Shield Reviews

We bought a house and got us a AHS home warranty. As they advertise the following: It's a one-year service agreement that covers the repair or replacement of many major home system components and appliances that typically break down over time due to normal wear and tear, gain confidence and comfort knowing that your hard-earned investment is covered by an industry leader – No, not covered, reduce stress from potential, undetectable pre-existing conditions (like failures due to lack of maintenance and mismatched systems) they're covered! Sounds good right? Well guess what? We had some plumbing issues that all fell under above but AHS didn't want to cover anything. We had a system of mismatched old clogged up pipes that resulted into hot water delay (anywhere in the house) of 5 minutes and the water was not clear.

I've been paying premiums to American Home Shield for years, appreciating the security of knowing that I have someone to call for the big problems that sometimes arise as a homeowner. This week my water heater gave out. At 12 years, it had reached the end of its expected life, so I thought, "no problem, I'm covered". I placed the call to AHS, and they swiftly responded by sending a "technician" out to evaluate my situation.

My air conditioning's condenser fan motor went out. I called American Home Shield for a claim and they got a contractor out in 2 days. The contractors who came were from the same company that also had one of their contractors work on my other air conditioner a year or so ago. All of those contractors were very qualified and really good. Since the repair, everything’s been fine as well. I’m quite comfortable having the American Home Shield warranty and my experience has been very good.

AllSet was the appliance contractor that American Home Shield sent and they did a great job. But they had to order parts and the repair was done a month afterwards. Still, they were polite, on time and courteous. On the other hand, the HVAC guys sucked. They were on time and initially, I thought the first guy was a good guy. He was courteous. He agreed that there was a leak but all of a sudden, he threw in the report that it was all corroded. But the coil was new two years ago. It’s not corroded. It was a warranty issue and now, it’s leaking but they won't do anything about it. The contractor was playing games and I didn’t like that. I wanted another person to come out and American Home Shield did send out a second guy. But when I told him to check for a leak, he said that he didn’t have a leak detector. It was like the B leagues of a contractor. He was not even qualified.

Having the American Home Shield warranty has been good so far and it saves a lot of money. I would recommend it too. I like the user-friendliness of the AHS website and it is easy to navigate it especially when submitting a claim. I filed a claim for my dryer that was squeaking at first then it stopped working altogether. Big Kountry Appliance Repair was the assigned contractor and they took a couple of days to come out as they were busy. When their guy came out, he didn’t call me to talk to me at all and I did not like that. I was not home but my mom was there and so he was able to fix the issue. However, my mom didn’t tell him about the other issues. So, while the dryer is working now, it's still squeaking. I wasn’t happy with the contractor person but American Home Shield is very efficient.

I have an American Home Shield warranty for two different properties. I submitted a claim with American Home Shield for an air conditioning unit at this house and that was a fine experience. Usually, I submitted the claims online via phone. The contractors that have come out have been fine. As a matter of fact, I have not had someone that was not friendly or was not professional.

The ice maker quit and so American Home Shield was called and a local company was asked for. The contractor called, made an appointment, looked at the ice maker, came out and then fixed it. The young technician was very nice and since the repair, the ice maker has been working like a charm. The people at AHS are professional and knowledgeable.

I'm very happy that I have American Home Shield. I woke up one morning and smelled smoke but I couldn't tell where it was coming from. I was looking at my neighbor on one side and then on the other side. But I didn't see any fire on their homes and thought maybe it was in mine. I felt very scared 'cause I could smell a lot of wiring that was burning. I called the fire department and they came in and said it was my refrigerator. They disconnected the fridge, told me not to touch it and advised me to call my warranty. The tech came out and did an inspection. He told us what we needed to do by the time the part will come in and once it did, we had had no problems.

There was a crack in the commode and when we called American Home Shield to submit a claim, the process was easy. Then they sent someone out and he said that it has to have a new toilet. But American Home Shield informed us that it wasn't covered, so I was a little bit upset that we paid a service charge when they weren't gonna cover it in the first place. I told them on the phone what was wrong and they should've told me then that they couldn't cover that.

American Home Shield took a week to get Appliance Pros out to us for the icemaker of our fridge that didn't work. They were excellent and very professional. They replaced different pieces of the icemaker but it still didn't work. So now, we have to go buy a new fridge and I like that option. Having the warranty has been very valuable. I'm a real-estate agent and I've also let other people know that American Home Shield really takes care of their customers. I've recommended them recently to two people who got them now as well.

American Home Shield is a good company and I recommend them. We had an appliance issue and we submitted a claim over the phone where the representative we dealt with was okay. Around a week passed for them to dispatch a contractor out but the level of work done for the repair was perfect. The appliance's performance since the repair is good.

I've had American Home Shield for a couple of months. They offered a rekey and I had to put in a claim for it online. Their website was easy to use and the locksmith who came out was great. He was on time and it took him about 30 minutes to do it. I also had a claim for the air conditioner and it ended up getting fixed.

Been a customer of AHS for many years. Per my contract refrigerator and all components are covered. Icemaker in freezer quit working. I verified with AHS that this was covered before arranging for repair, they said it was. After 3 repair attempts icemaker still broken, and now makes extremely loud noise, that drowns out all other noise in kitchen. Contract says they will repair, or replace if not repairable. During 4th call to AHS spoke to a very unpleasant man who refused to give his name, who refused to do anything more to repair or replace our refrigerator or ice maker. Refrigerator is now unusable due to crazy loud noise that only started after their second repair attempt. So much for repair or replace. Avoid this company, they're a rip off.

I always have to wait weeks for anything to be fixed and the customer service agents love to hang up on me... I have 3 children in my home. I'm never late on payments and never miss an appt... But I still cannot get things fixed without a minimum of 3 to 4 weeks going by!!!

I called AHS on April/May 2018 to ask how this worked, they explained to me about a deductible, never referred to it as "service call", so they convinced me and I signed up for the combo plan with $100 deductible on June 6 2018. Opened my first claim x my dishwasher on 9/24, they diagnosed on 9/26. AHS trying to collect the $100 deductible so I assumed they will fix my dishwasher. I called them and they told me the repair has been denied but they still want to collect the $100. This people lies to take advantage of you, you trust their reps. When you call to sign up with them they answer right away, but when you press the button to speak to a rep. to open a claim or regarding the status of a claim they put you on hold for at least 28 minutes, that was my experience.

I decided to buy a 1 year home warranty policy from American Home Shield. I decided to not renew after my current contract expired. AHS sent me a contract (that I didn't agree to, nor ask for) agreement for the succeeding year. I made multiple phone calls to cancel this contract, and could never reach anyone. After several attempts and 45+ minute of waiting on hold, I finally contacted someone, who then told me that their network was down and they would call me back ASAP. 1 week later and nobody has returned my phone call and I continue to reach out to them and can never get in contact. I am always placed on hold for no less than 30 minutes before I hang up because I don't have all day to sit by the phone. Ridiculous! Do not do business with these people if you want good customer service.

We purchased our warranty with AHS almost a year ago. We have never missed a monthly payment. We filed a claim for our upstairs HVAC unit on Thursday, September 20th, which is covered per our contract with AHS. We received a call on the morning of Friday, September 21st matching us with an HVAC company that was 45 minutes from our home in Raleigh. Their first available appointment was the following Monday afternoon. I expressed my preference for a company that could come out sooner, as I have two small children. The forecast predicted temperatures in the mid-high 80s for the following days, but took the appointment so that I was sure to have on while explaining to the HVAC provider that I would be calling AHS to hopefully get matched with a company that could come out sooner.

On the plus side, pricing and coverage for the warranty service is reasonable. On the minus side, it is absolutely impossible to have a voice conversation with the company (unless it is with the sales department). I contacted their toll-free line 4 times, each time I was disconnected in the middle of the call. I would call back and have to explain the issue all over again. After the 4th time, I decided to call a local number only to be told that they were the sales department and I would have to call the toll-free line which is, as most of them, out of the country. Requesting service online isn't any better. The request went through fine, the vendor, Miller Pools near Austin, TX, called saying they would provide service in 2 days. 2 days goes by, no service. I called them twice, only getting voicemail with no callback. Do yourself a favor, choose another home warranty company.

Was on the phone an hour then gave up went and booked online. Left two messages for a few days with the assigned contractor and no response. I then did virtual chat to try to resolve this since you can never actually get ahold of anyone on the phone. Chat person just hung up on me before anything was resolved. It then asked me to leave a review of the chat and I did. I am now terminated to use their online chat help. Why ask for feedback if you just terminate their only access to commit with you? New contractor calls me back but then said he never got the email. Now I’m stuck in no man's land, I can’t use the chat and no one will pick up the phone. Next step is for me to file with the regulatory agencies if someone does not call me back at ** ASAP.

I had a problem with my air conditioning as well as my toilet and I filed a claim over the phone. AHS puts me on hold for such a long time every time and that's the only reason it's difficult. The contractors performed well except for my air conditioner, which was replaced. They couldn’t get it to work and they had to come out for about six times in a month, but it's working well now. I'm happy with AHS twice.

Been a customer for a couple years, made about 3 claims and it always takes 3-4 days for repairman and he never has part on truck. Waiting on my washer to be repaired now, if you mind waiting a week and half to get stuff fixed, AHS is for you. When they decide to finally show up I’m out.

My AC went out a few days ago (Sept 24) so I requested a service over the phone from AHS. The next day a contracted AC repair company contacted me to schedule an appointment however they didn't have any openings until October 24. I didn't want to sweat it out for the next 30+ days so I called AHS. This is the frustrating part, AHS doesn't let you talk to real people to explain your problems. Their phone system is almost completely automated. We selected the finance department and finally got a real person, but that person just put us on hold indefinitely. After about 15 minutes of waiting we gave up. We are just going to pay out of pocket instead of dealing with this company.

On 9/27/18 the temperature in Ontario CA reached to 100 degrees and my air conditioning busted and called the AHS since I have a warranty with them. I was told since it's not life-threatening temperature I will have to wait for the air conditioning company's availability. The supervisor of AHS told me that they don't send the service people immediately and have to wait for at least 24 hours before we get an answer.

I noticed that we started having an issue with the AC about August or September, and that was when we got the insurance with American Home Shield. My air conditioner was leaking water all over the floor and it must have started in the back because it wasn’t something that I noticed. I filed the claim and Turf Pro came and ripped out the floors and the walls because we had molds growing in the house because of the water damage. Jazz Air also came out about six times, and every time, they said that they fixed the problem, but I still continued to have water leaking.

My AC wasn’t cooling at all. I called in a claim with AHS because I didn't want to wait online and I got an immediate response. The contractor came down and checked it. He came on time and he called ahead to tell me what time he'd be here. It was the second time that he'd been around my home and both times, he did a super job. The air conditioner was fine but the coils inside the furnace had leaks. So, he went in there and sealed them. He put some type of special sealer in there, repaired it, and everything was great. As soon as he was done with it, AHS took the fees right out of my account because my bank card goes through that stuff to pay it off every month. And when they do the charge part, they take it off the next 24 hours after they do the repair.

I just moved in and American Home Shield is the first one that helped me out with getting the ball rolling. When I was buying a house, the seller said that there were a couple of burners on the stove that weren't working. I called American Home Shield and the representative said that they were gonna have somebody look at it and that they would call me to schedule an appointment. The interaction was short and sweet, and the representative was nice. American Home Shield sent out Cooper Appliances from Bradenton and they visited to see what was wrong. The guy was polite and on a schedule so it was nice. He got here right here on time, even 10 minutes early actually, and he had a write-out of what he was gonna do. He was professional and really nice. I was really impressed. He was in and out in 10 minutes.

We had a leak and AHS came out and fixed it. Then we had a bunch of rain for three weeks every single day, so I called them again and said that it was still leaking under my house but I couldn’t be sure because it was raining. So they came out and it turned out that they completely replaced the wrong pipe. Not only was that one pipe still leaking, but so was my bathtub. Nobody had gone over there to look even though they’ve been underneath my house for five times now. So, they came out again after they found out about that and fixed the tub. They also fixed the leak that they were supposed to fix initially. Everything seems to be going fine now and we just renewed our service. The warranty comes very handy.

I have filed a few claims with AHS. My first claim was for the plumbing and the guy who came out was excellent. He fixed the problem and everything was perfect. After that, I submitted another claim and I paid for the fee but they didn’t solve the problem. The techs came and they said they couldn't cover one part but the second part was covered and they needed to replace it. But they were gonna do the basic valve for the kitchen counter and it was not even the exact same thing. They said that if I wanna buy a more expensive one, I should go buy my own and they didn’t even replace the valve.

My experience with American Home Shield was great. My garbage disposal wasn't working and the guy that they sent out was very nice and professional. I got a new garbage disposal. I have tried doing submitting a claim online but I'm very computer-illiterate so I have been doing it over the phone and I've been getting very quick responses from the contractors. He'd usually call back the next day and we'd set up a time.

The first time I submitted a claim to American Home Shield online for an air conditioning issue, they sent a technician the next day. It was fast service and submitting the claim was easy. The person they sent out was professional too. He diagnosed the problem and it was the compressor. He then replaced it and the AC was all fixed. It was speedy and efficient. Overall, AHS offers excellent service and they have been very reliable for a long time. That's why I have consistently renewed with them.

The American Home Shield warranty is valuable, particularly for unexpected repairs. I call them whenever I have a claim and the representatives are very professional. They also get a contractor out timely. I had a furnace that had failed and a contractor came out quickly and made a determination that it was done. The new furnace has already been installed and it looks good.

I submitted a claim to AHS online because the air conditioner was running, but it was not producing cold air. The contractor that they sent was very nice. He tried to advertise other services like cleaning and condensing, things that we declined. But he was very polite and got everything taken care of very quickly. Having AHS is very valuable to me because I like having that peace of mind in case everything goes on.

I had an air conditioning problem and American Home Shield had to replace the compressor. Then, it went out again and I had the service technician come back out. I was pleasantly surprised and extremely grateful that although the Freon had leaked out, the tech said it was their fault. The Freon was $300 but they replaced it at no cost so that was really nice. The reps are also top notch and I was pleased with the people from that service.

One time, the circuit breaker wasn't working and American Home Shield had an electrician come out. The electrician checked the circuit breaker and he saw that it was connected to the water heater, and it was the water heater pump that was the problem as it was causing the circuit breaker to trip. We were charged for the electrician coming out when in actuality what we needed was a plumber. My concern was that we read in the contract that any time a service is provided, we will be charged the basic fee, even if it's not the proper contractor which we need that comes out. But other than that, the experience that we've had with AHS has been good.

I got American Home Shield’s policy because our AC units were old and the last thing I wanna have to replace as soon as I moved in was a full AC unit. We got it for two years. The AC didn't go which was good, although, I wished they did because then, it would have been covered. Then recently, our air conditioner started making a lot of noise, we could hear it like running its central air. It was my first time to use my American Home Shield. The first company they sent came and looked at it. They said that it needed Freon and that would stop the noise. They gave me a ridiculous price of $185. It took some getting used to, 'cause I didn't get a phone call from American Home Shield. They just sent emails and text to update.

Been almost 4 months been trying to get a Microwave fixed. Turning out to be impossible. I call them at this point every day and I never get a call back from AHS or a Technician. I switched over from First American Home Warranty and now I am regretting it... AHS hires the cheapest technicians, the guy that came to my house didn't even speak ENGLISH, ONLY RUSSIAN and he NEVER called back. I have had two technician and one electrician come to look at my microwave and all I get from AHS is a runaround. They were for sure quick to take my annual premium, but now AHS is a nightmare. I would stay away if you want SIMPLE service.

My contract states that they will pay to replace my broken water heater including all parts and components to install a new one but they are allowing a company to charge me $359.00 to install the new one.

We placed a service call to American Home Sheild on 8/16/2018 for repair to our Samsung washing machine. We were told a service provider would call and arrange to come out. We received call a few days later from a company called Astro Appliances. We made arrangements for the company to come out the next day. I took off from work all day since their window of time for them to come out was between noon and 5pm. We called the company and were told they had someone on the way. (This was at 4pm.) I waited, still no show.

I called in to submit a claim for a stoppage with American Home Shield. The rep was perfect and a technician reached out to me in less than five minutes after I filed the claim. Aside from the plumbing issue, I also filed an electrical claim and the technician from Southwestern Electric was fine, too.

Navigating the American Home Shield website is simple and I submit my claims there. When my air conditioner was not working, American Home Shield was able to get a contractor out the next day. We had a very good interaction and he fixed the AC within an hour. The AC has been working fine since then. I have an older home and I've had a couple of recent incidents that I would have to use the warranty for. So, having American Home Shield's warranty is very valuable. I would highly recommend it too.

I've been with American Home Shield for a little more than a year and it’s not a good experience. The waiting time when phoning in a claim depends on the day I'd call which shouldn't be done on a Monday. The first time I did, we waited over three hours on the phone. If we’d stay on the line that long, they would knock us off. Then we'd call back and stay on the line but we won’t get it till the next day.

I called up American Home Shield due to a clogged coil and they sent out Perry within two days. The technician's professionalism was unbelievable. Everything has been operating just fine, except for something on American Home Shield’s end. I paid the $75 for the first visit, and Perry Mechanical couldn’t do the work because it was gonna take a few hours. They had to come back about 12 days later and American Home Shield is trying to charge me $75 for them to come in back for the same thing.

I submitted a claim to American Home Shield as my AC is not really performing how I want it to. The AC tech came and even though he fixed the compressor, it's only blowing in one room right now and I'm supposed to feel it in all the rooms. I was not pleased with that part. Also, the tech told me I need a bigger AC but I've had techs here before and nobody ever told me that so I'm conflicted on that part and I need a second opinion. Apart from that, the tech is professional and he's always on time.

I submit my claims with American Home Shield over the phone. It takes a while to get somebody, which could be due to the frequency of calls but once I finally get somebody, our interactions go all right. I submitted a claim for the AC unit. The contractor did a good job. He came in, found the problem, ordered the parts, and came back when the parts came in. I’m happy with the service, and I would recommend AHS.

American Home Shield is very good and we like them. As a matter of fact, I've been telling my friends about them. When we have something broken, they send someone out and fix the problem. When the garage door wouldn't open, I called in to file the claim. I don’t like doing it online because I wanna be able to explain what's going on. When I initially made the request, I was told the contractor wouldn't be able to come down until three or four days later. I asked if that was the earliest they had then I took it. But within the three or four days, the garage door started working so I cancelled the request. I called in and spoke to American Home Shield. But they still sent the poor guy out. He called me that morning to come out and I felt bad for him. I told him that the request had been cancelled.

I called AHS to submit a claim because the washer and dryer weren't working correctly. The process was pretty easy and the rep I spoke with was very good. The tech that came out was very knowledgeable and very good too. The washer and dryer have been working excellently since the repair.

I had an air conditioner claim with American Home Shield and it took me a really long time to get somebody here to fix it. It was horrible to not have any air. Cutting Edge came out and the first time they did, they put more coolant in the AC and they said everything else was good to go. That lasted three weeks and I had to call back. Then, they said that there was a short in the unit out back and somebody else patched that up. Then two weeks later, it wasn’t cooling again and they said they had to replace a different part, which they got a few weeks later. It was a trialing summer.

I normally file claims at American Home Shield online. I just fill out the request and then they'll call me and let me know if the request is good and that someone will be contacting me. With the plumbing and AC, the techs came in to fix the air conditioning for me. It was leaking through my ceiling and they were really good at getting it fixed and getting everything taken care of real nice. They followed through to make sure there was no issue after the fact. The tech said the leaking would keep going for another couple of days 'cause it had leaked through my installation so he couldn't stop that. They had to finish draining but within the day he said it would be gone, and it was. He followed up. Now everything's working fine with the air condition. With the plumbing, they rescheduled an appointment to come out and look at it again. I definitely recommend AHS to every woman I know, especially if they're single.

Better off fixing it yourself. System was 4 pounds low on refrigerant. AHS only cover $10/lb to refill. Contracted Reliable Mechanical Services who charges $125/lb of R22. Local competitors charge 40% less. I got stuck with a $500+ bill. I should have done it DIY or selected my own contractor.

American Home Shield in my experience is not worth the annual cost the warranty. If I was someone new to homeownership, it would be wiser to save your money on the annual cost of the warranty. It will most likely cost less to pay for the repairs out of pocket. In four year of using AHS, I have had three claims. AHS has only covered 10% of the cost of repair? One of these claims, my homeowners picked up, which covered the majority of the cost. Don’t waste your time or money on a home warranty.

I have been a customer of AHS for quite some time and I have been VERY satisfied with their service when it comes to having someone work on appliances such as dryers, washers, refrigerators, air conditioning and such, but the last two or three times I have tried to get them to send someone out for plumbing issues, it has NOT gone well. The contractor that they handed the service off to never showed and never called. It really disappoints me as I have never had any problems on anything else. I wish AHS would revamp or redo their service when it comes to plumbing because it has been very disappointing and less than stellar. Not a happy customer when it comes to their service on plumbing issues.

I submitted claims online to American Homes Shield because it was easier and the contractors that they sent out were great. I gave them permission to go in the house to do what they needed to do and they got it. When our dishwasher leaked and messed up something up there, AHS replaced it. They were trustworthy and did a great job every time.

Our AC unit upstairs wasn't blowing cool air and it was getting hot in the house. I called American Home Shield and the person I talked with struggled with English. It was hard to understand him and I didn't have a very good experience. However, we got the job done and somebody called me back. They sent somebody out fast and I was very happy with that. The same guy has been here twice and he does a really good job. He knows what he's doing and he's very polite. He's perfect and he fixed the AC. We've had a good experience with American Home Shield. They turn tickets around quick and they're reasonably priced. I feel comfortable recommending them.

The air conditioner wasn’t cooling. I called American Home Shield and they sent a contractor over and looked at it. I usually submit my claims online and it’s easy. Everything is listed. You just go and click on the problem you think you have. It doesn’t come down too specific and I just click on air conditioning and say what’s going on. I put the claim in on the 20th and the contractor was out in about two days or so. I told the contractor what I thought was happening. He said he’s gonna take a look at it and he went upstairs. He looked at the stuff in the wall, in the bedroom, and then he looked at the air conditioning. He said that the evaporator coil was leaking oil and he had to speak to the warranty company first. He called me on Tuesday to let me know how much I had to pay out of my pocket.

Most of my appliances are new. I went with American Home Shield because I figured in the long run, it would be cheaper to use them than it would be to use a separate one on my stove, a separate one on my refrigerator, a separate one on my hot water heater. Also, they cover some things that I don’t have the ability to buy once it goes. I had a claim for the air conditioner that was leaking so I went online. I was very pleased with their website and they called me within a day. It was perfect with the contractor that came out. He was very nice and professional and he showed me how to prevent that from happening again. Everything has been great since the repair and I'm glad I have American Home Shield.

The air conditioner wasn't cooling so I submitted a claim to American Home Shield online. It was easy to navigate the website but it took too long to get a contractor out. It normally takes days, sometimes two to three. Also, they don't send the same contractors so the experiences are different. There's one that I told AHS to not send anymore and there's one that's really personable.

I've had to use American Home Shield twice. I filed the first claim over the phone and I did the second one online. The bottom burner had gone out on the oven, so a guy came over and said that the bottom burners didn't work. I told him to order one and, two days later, he came in and replaced it. He made sure it worked. We also had a problem with the air-conditioning. It wasn't working right and it would keep tripping the breaker, so AHS sent an air-conditioning person out. He checked the whole air-conditioning and said that everything was fine. He said that I got a bad breaker, but he didn't do electrical works. AHS had to send an electrician out the next day and he replaced the two breakers, one at the unit and one at the main fuse box. It has worked fine since then.

My most recent claim with AHS was the split air conditioner. I submitted that claim over the phone and the phone wait time was only 45 minutes. I also said to call me back and they did, so it was pretty straightforward and easy. They had someone out yesterday. He was really quick and pinpointed what was the issue. He was also personable and knew what he was doing. I would recommend AHS. Overall, they've been really spot-on. I've used them for another house years ago and back then, it wasn’t all that good, but right now, they're friendly and they're helpful. Any future type issues, they're like, "if this happens, just give us a callback." They've been pretty good.

American Home Shield is a good thing to have, and I really like their service. They're very prompt on what they have to do. So far, my experience has been great. I usually call and have someone come to look at a problem. American Home Shield's customer service has been great. The contractors they've sent have been really on it. I had a plumber come out yesterday. He opened the drain and then he left. He told me their office would call me, but no one has ever called me. So, I'm at a blank right now on that. But I also had a claim with an AC issue where A&R Complete Service Corp had to come out. The AC was going on and off, and then it went completely off, but it's working well now.

I usually submit claims with American Home Shield online as it's easier for me to do that. The contractors that they sent out have been amazing. I've been with AHS for a long time and I've only had one instance where I didn't want to let a tech in the house because he looked like a serial killer and I was there by myself. Sometimes, it was hard for me to reach the contractors and for them to reach me. Mostly, it was easier to reach me by email or text. But the recent repairs that I've had have all been good. I just need to get these last couple of repairs, one of which is that I've got some drain dripping. They're little things, but they still need to get fixed.

Today for the first time since having AHS requested service. Service was set up online but contractor or AHS did not contact me when Contractor did not show up. Called contractor and they stated they could not make the call due to distance. Contractor said they would call AHS. Did not hear anything all day. Called AHS, waited 11 minutes, hung up, called second time 15 minutes then called another number, waited 13 minutes before call was answered. Stated situation and they called the contractor and waited again then AHS said they would set up another contractor. When I explained I had wasted a whole day and wanted to talk to a supervisor was informed I could not and that when I asked if they could call me back again could not. So I informed the rep to cancel the service request. Very poor service etc...

I signed back up with AHS because I had used them in the past and was not too happy with the tech from R&S in Corbin Kentucky they sent, but wanted to give them another chance to redeem themselves. They reached out to an HVAC Company called R&S out of Corbin, KY. This was a mistake. The first tech they sent said I needed a compressor so after the compressor was received about a week and a half later two techs came to my house to install it. After I waited all day that Friday. They called late Friday night and asked if they could come out the next day, Saturday. I told them I had an appointment that day but if they could complete the job before noon it would be fine. I was told they would be there around 9:00 am.

AHS is biggest fraud in consumer service. Very poor management, very cheap low quality service provider. They not able to repair/replace my air conditioner since Sept. 8 to till now. Anyone can tell me how to punish them?

I put in a claim with my refrigerator. The first contractor came out. Checked it out and said the compressor was bad and they don’t replace compressors in refrigerators. Not worth the time and money to do so. They reported this to AHS and AHS closed the ticket. After not hearing from AHS, I called them, then sent out another contractor out with the same result as the first contractor. AHS asked the second contractor if they could replace the compressor and they said, "Yes but not worth parts and labor on a 17 year old refrigerator." AHS said, "Replace the compressor." Yesterday Sears shows up at the house, same results, now that’s 3 contractors.

I have been waiting over a month for some type of approval on having my ductwork fixed and my evaporative cooler replaced. I live in the southwest where it is very hot, it has been very uncomfortable not having a working system. When I call AHS they tell me they are waiting on the contractor, when I call the contractor they tell me they are waiting on the authorization. I have been back and forth with the excuses. A previous repair with a different contractor had the same results and I was without any air conditioning for 2 weeks and it was 106 degrees outside. Absolutely awful to work with, will not be renewing my contract.

I had water in my garage that looked like it was coming from either the hot water heater or the central AC unit and the furnace. I called American Home Shield and told them what was going on. They said that someone from a company would give me a call and within a couple of hours, the company called. Their tech came pretty quickly. He was polite, courteous, and professional. He's also been out here before last year for a problem with our AC unit outside and so we already had somewhat of an experience with him. Everything was great. The issue got fixed in a timely manner and it's been excellent since then. Having an American Home Shield warranty is very valuable because if something goes wrong, then you pay your little deductible and get it fixed. It's nice to be able to call one person and then they take care of everything. All you have to do is wait on a phone call from a contractor. And so, it's well worth having it.

American Home Shield is the warranty that they say they are. They’re a good warranty. I made a recent AC claim since the condenser wasn’t starting again. I submitted it online and navigating through their website was easy. However, I wasn’t too sure about what the next steps were. I had a call, and then they told me they were gonna send someone, and to wait another day. So that was a little bit off. It took two days for somebody to get out here. The guy who came was pleasant. He looked at the AC issue, figured it out, told me what was wrong with it, and then he fixed the issue. It was the second time I dealt with him, and he was awesome. Everything’s good.

I filed a claim with American Home Shield for a faulty light switch. But when the first electrician came out, it wasn't acting faulty. I videotaped the problem so that if the light switch didn't show that it wasn't working, I have a video showing that it was faulty. The second electrician that came out was excellent. He fixed the light switch and he did a great job. I highly recommend him. I also submitted a claim with AHS for the washing machine. It is fine now and everything is good with it.

So far, my experience with American Home Shield has been very smooth and the interactions that I've had with them has been courteous and timely. Once, my AC was leaking. The drained area was too clogged up so I tried to work to get it undone with the Shop-Vac but it was too far back up, so it didn't work. I called American Home Shield and submitted a claim and they responded quickly. The reps I talked to were very professional. It was frustrating that I had to pay $125 for a company to come and blow the clog out within five minutes. But the contractor was very good, quick, and considerate. Also, the unit is fine now and there have been no problems with it since the service.

We just came from a vacation and the house was extremely hot. It was still the middle of the summer and I was having an issue with my air conditioner. I decided I needed someone to talk to right there and then so I decided to call American Home Shield instead of going online even though I'm an online person when submitting a claim. They got a technician out and when he came, I wanted to touch base and see exactly what the issue was 'cause I thought it was the same thing where we had to replace the entire unit, both inside the attic and outside, strictly because of how old it was, but that wasn't the case.

American Home Shield is a good program, but their customer service follow up sucks. I filed a claim on my dishwasher and they did the initial job of replacing the motor in the dishwasher. However, it was making more noise than the original motor. So, I called American Home Shield, and they said they would contact the technician, and I contacted the technician myself. He was gonna come back out and recommend to replace the dishwasher. None of that ever happened and all of a sudden, the dishwasher got quieted down a bit so I let it go. It seemed to have corrected itself over the last eight weeks while I was waiting for them to get back with me.

The coil on our AC broke and it leaked all the Freon out. I called American Home Shield to submit a claim and they sent me to somebody. It was very simple and easy. I've had AHS since I purchased the house in 2013 and I like to read the reviews of the person they send to my home and when I don’t like the reviews, I request somebody else and they help me with that.

My AC unit wasn't cooling so I called American Home Shield. My contractor came out and spent four hours at my house, which was way overkill. He identified the problem immediately but said that American Home Shield would've wanted him to continue to dig and to find out what else was the problem. I said, “Well you already know it's the compressor” and I told him it’s still under warranty. But being a new technician, he didn't feel comfortable with his own diagnosis.

We also filed another claim online for our range and it was really easy. But I haven't heard back from them. Also what they can do is give you an area where you can explain exactly what the problem is that you're dealing with like what's broken that you need repaired and stuff like that. Otherwise, the person that comes out has no idea what might be wrong.

When I got back from vacation, I had a backed up sink that had overflowed upstairs and ran down the wall downstairs. The American Home Shield reps did a great job when called in to file a claim. This was on a weekend and it was impressive that they were able to find someone. We found out that my upstairs sink had a backup, as did my downstairs sink, and the contractor sat there and made sure they were both done. Then he showed me a couple of things and talked to me. He was a really polite and very helpful young man. And we have zero issues since the repair. This is my second house now and I've been very satisfied with everything, and I've recommended AHS to multiple people. Writing that check for the coverage was worth it.

We have a washer and dryer that are broken and the technician was out here and said there are no longer parts available and they can't be serviced. Now it's been about a week and nothing. I can't get them on the phone to have them replaced. What good is a home warranty when it's with a company that won't answer the phone. VERY FRUSTRATING.

To begin with, this service is a joke. Everything done repair wise is a band-aid fix, as replacing units are too costly and are always put to the back burner with smaller repairs. I understand covering the cost of bigger appliances are last priority, but come on. How can someone come out to a house to look at a broken unit and say its fixed when indeed it's not. I ended up replacing my entire AC system, water heater and plumbing issues I had because it was not worth dealing with Home Shield.

Company made me pay 2 service fees for the same issue after I was charged $500 to supposedly fix the problem. Tech came out to fix issue twice and still did not take care of it but told me it is now an electrical issue.

An AHS rep contacted me and worked through this with me. Very thankful for the response, very professional attitude. Hate that it came to that in the first place, but glad that it's resolved.

When we moved into our house, we had draining problems in the shower. The techs who came here were pleasant. They've resolved the issue that AHS has tasked them to do, which were surface-type repairs. For example, with the drainage in the shower, they told us that they see hair. At that time, we've only lived in the house for a few weeks. It couldn't be hair clog as that would take time. But they just pulled out hair and told us it was resolved. A few weeks after that, our kitchen wouldn't drain. A company came out again and fixed that. It was a job well done, but it's not like they did a future investigation to see how to fix it like a quality repair.

I spoke with a very good rep when I called American Home Shield to submit an AC claim. The house was blowing hot air from the outside to the inside of the house. The AC was not working. But now, it's good. They replaced the outside fan on the AC unit. The contractor was efficient and was right on time. The estimated time they gave was accomplished and the service was good. The job was well done.

I had an issue with a pool pump so I called AHS to submit a claim. They got contractors to come out immediately. Everything has been operating fine since the repair. It was a very good experience. I have a friend who had AHS and I also recommended AHS to friends.

We had a leak from inside our wall. I went online and submitted a claim with American Home Shield. My wife was at home when the contractors came and she told me that it was good with them. Apparently, it was our washer that leaked. The techs figured it out and they took care of it for us. My experience with American Home Shield has been easy.

We've had a couple of claims with American Home Shield lately. We're trying to get some things fixed in our house and it's been great with them. We file our claim either by going online or by giving them a call and doing it through the automated service. The people who've been coming to do the work have been very professional and speedy. When we've had issues that needed to be fixed right away, we've always been able to ask them if they could come out as soon as possible and they've been wonderful. They do good work too. I have recommended American Home Shield to many people.

I’ve been with American Home Shield for several years and the experience has been fine. I’ve submitted claims both online and over the phone. When I called in, the interaction with the rep was fine. Recently, I had an issue with the garage door and the contractor fixed it, so that was good.

We had an outage. I submitted a claim online to AHS and the site was user-friendly. The contractors came out and got the problem repaired in one visit. AHS is a good home warranty company. I would recommend them.

I usually submit claims with American Home Shield by phone and talking with their reps have been fine. AHS also calls me on who is supposed to be coming to my house in about two days, then there are times that it gets about a week before a contractor comes out too. My most recent claim was for the refrigerator and the washer. There was a problem with some switch in the refrigerator and there was a piece that wouldn’t allow the washer to get enough water.

I had a claim with American Home Shield a couple of years ago and it took me forever to get through and get someone. It was horrifying. At the time, my mother was 90 years old and my stepdad was 90. And my stepfather was almost put in the hospital because the repair took so long and it was really hot. I had two other requests a few years ago and it also took forever to get through to them, plus I had to wait for a service person to come. But once I got the people here to work on the problems, things went fine.

For two years, we have sung the praises of AHS. They made several small problems easy to handle (even though one AC wait time was fairly frustrating). We even have two policies now. Lately, however, we have been greatly disappointed. Getting someone on the phone and keeping them on the phone (I have been repeatedly cut off after FINALLY getting a rep on the phone) resulting in a couple of hours (on average) wasted when trying to call and ask a question.

Our HVAC system was not working and leaking Freon. The service contractor from AHS wanted to replace the unit but required ductwork and installation that was not covered. A senior AHS representative asked us to pay for the costs around $550 out of our own pocket. We paid in cash with a receipt and pictures. The contractor never installed the unit and made claims that AHS was at fault. The contractor named Jason ** of J HVAC and Appliance stole the money.

I've had good experiences with American Home Shield. Once, our refrigerator was clogged. It wasn't draining the way it should and it was leaking all over the floor. I filed a claim with American Home Shield and they contacted a company to set up the appointment. The representatives from AHS are always prompt about getting me hooked up with someone to get an issue fixed. It's really nice. They also pick good contractors and so far, my experience with the people they've sent out have been very good. Aside from the refrigerator claim, I also had a garbage disposal claim and both times, the techs who came were very professional and timely. They explained what the problem was and what they were gonna do to fix it. Then, if I asked questions, they answered them. They got the job done and the units worked after the service. The guy who pulled out my refrigerator had to actually cut the tubing. I hope that fixes the problem permanently.

We recently filed a claim to AHS to replace the motor for the heat pump. The blower was not working, and the house was extremely warm. I had a little difficulty understanding the person on the other end when I called to submit the claim but the contractor has been very cooperative and very helpful. He's at the house today finishing the work. We are upgrading because of a potential addition onto the house. Since the blower was not working and needed to be replaced anyway, we decided to upgrade. They are expecting to install the unit today. We've been dealing directly with the contractor. I have not heard a word from AHS but they are generally very cooperative and it's definitely worthwhile.

I had an air conditioner repaired recently through American Home Shield. When I submitted the claim, they said somebody would contact me from the company and I didn’t hear anything for the first 24 hours. So, I called that company directly and scheduled an appointment. That wasn’t automatically done right away and I had to do it myself. When the contractor came, I wasn’t here but my wife said everything was good. He explained everything. The deductible's a little high though and the Freon was covered only up to a pound. I would basically pay that without even having an insurance. If something major would’ve went wrong with it, I would’ve saved money but the insurance didn’t pay me really that much because of the high deductible. Still, my experience was easy.

We have a rental that is being rented by our daughter and her roommate. Our daughter called and said the toilet was slow to refill and there was a whistling in the line. I went to American Home Shield's website and submitted a claim. I got a confirmation back quickly that the contractor had been notified and that we would get a call when they were coming, which we did. The contractors came within a few days and from what my daughter told me, everything was fine. When we purchased the house, a year’s warranty came with it, which was great and helpful. We got none of the warranty information on the concrete, siding, shingles, and appliances, so it was a good plan for the seller to provide that. Having a warranty for the rental is valuable and after the second year, we decided to renew it for another year.

I had a problem with the ducts in the attic and the AC wasn't getting proper air into rooms. I submitted a claim on the phone with American Home Shield and it was pretty easy. Then a contractor came out and fixed it. Now, the AC is working great. All in all, I would recommend American Home Shield. They're great.

The toilet was overflowing and not flushing properly so I called it in to American Home Shield. The contractor said they fixed it but the problem is still there. They weren't the best but they were okay. AHS could choose better contractors. Their choice of contractors are not optimal.

I had no air conditioning and it was 90 degrees in my house. I went online and submitted a claim to American Home Shield. Navigating the website was simple and I got a contractor within 24 hours, but I had to wait for days before the tech could come out and fix it as the company didn’t have enough techs and they were backlogged. In fact, the tech who came out was on vacation at the time that I had submitted the claim. He was respectful, though, and had the air conditioner fixed within 30 minutes. Since the repair, it's been working fine. It's been fabulous with AHS. They're well worth having.

The ice maker on the refrigerator went out and we filed a claim with American Home Shield for that issue. It took just a couple of days for the contractor to come out. The tech was very thorough. He replaced the ice maker and that has made things better in our home. We also had a dryer that went bad and my wife took care of submitting the claim for that issue with AHS. This is our first year with AHS and they have been very easy to work with so far. They have been very prompt in getting us service when we needed it and they have also followed through on everything that they said they would do.

Before, if I needed to have American Home Shield's service, I would just call them and tell them what the issue was and they would say that they were gonna call someone out to meet that problem. When they get in touch with that particular person, they would call me and set up a scheduled date. Then, if I'm available at the time, I would tell them when they could send someone out. At that particular time, years ago, we would pay the person that came out and the same amount stays, but they changed their price over the years.

My experience with American Home Shield has been very poor overall. I normally submit claims over the phone and every time I call, it takes me an hour to get through to somebody. They've also sent out a couple of bad vendors. One contractor came back three times and did a terrible job. Finally, somebody else came out and fixed the problem. The last guy who came out was fine though. It was for a plumbing need and the problem was solved. However, these AHS people keep bugging me and sending me emails that I owe $75 for the call when we had already paid that. I talked with the contractor and he said that he was paid. I also got the check number and the check was cashed. So I'm really perturbed. I got a copy of a cancelled check from the plumber and a copy of a cancelled check that I paid American Home Shield for nuisance purposes. It's been a hassle and I'm an unhappy customer.

These morons decide to shut down their system to do software updates in the middle of the day. No work orders can go through at that time. I’ve been on the phone six times in the last two days, each with a half hour hold time, to get a technician to my house. Still, nothing. The company they said was coming today won’t come because it’s not “an emergency.” This is an evil company staffed by incompetent morons who should be sterilized for the good of humanity.

AHS needs to hire more personnel to answer the phones. Every time I call I have to wait at least an hour to speak to a representative. I only time I got through in 30 minutes, the call was disconnected while the rep was checking on my issue. She didn’t bother to call me back, I had to call and wait another 30 minutes. If you can request service online that is the best bet but if you try to request a follow up to the same issue, you have to call them, you cannot do it online. Very frustrating, I’m looking for any company, AHS is not worth the hassle.

I will explain the situation in a factual manner with no emotion. I placed a service request to AHS, keep in mind I have been a customer for 10 years and have utilized a total of (three) 3 service calls, one which I ended up paying for the Freon myself, $6000 in monthly charges. The service call was for an AC unit that will not blow cold, in Alabama, in September (90 all week). I put the call in on Tuesday, company showed the next day without a tall enough ladder. I had previously asked AHS to note in my file that the condenser is on the roof of a second story building and a 50-60’ ladder is required (as we dealt with this same situation previously).

My water heater was dripping a lot of water and it wasn’t going down the drain as the drain was clogged. I called American Home Shield to submit a claim for that and I asked for someone to come and take a look at it. They told me they could only take care of the water heater but they couldn't do anything with the clogged drain pipes. Then they put in a new water heater in and got it fixed.

My ground fault switch wouldn't reset so I bought a new one. I didn't know how to do it and I had to call American Home Shield so that the electricity could get outside my house again. Their contractor was a great kid. I'm so old and with these new things I couldn't even plug things in. I didn't know there is a child protection plug and the contractor told me about it. I've tried several times and it wouldn't go in. The contractor said, "Watch," and he just pushed it in. A couple of days later, I went to put another one in there and I had one hell of a time. So I said, "Well, I'm gonna push." So I pushed and it went right in.

When I got the house, I used the washing machine and it would spin. Then, it started leaking, so the tech came out to fix whatever it was for it to stop leaking. The machine is not leaking anymore, but now, when we put the laundry in, it doesn’t spin and would start making a noise that sounds like it's about to burn out. Then, it stops for a good 15 minutes and would crank back. Then, when it starts spinning again, it would stop. So, I don’t consider that being an operable machine even though the tech came out and ran without any clothes or sheets in it, and that was what I was telling him. So, on the same day that they came out, I washed some clothes and stayed down in the basement the whole time to see how it was gonna operate. It did the same thing. So, the machine is still sitting on the side because we still have to purchase a new washer.

Our refrigerator and washer were having issues and we filed claims with American Home Shield. Their online claim submission works fine. And the contractor assigned to us was great and he knew what he was doing. We like him a lot and everything has been fine since the repair.

American Home Shield has a very good website. I didn't have any problems with it when I submitted a claim for my garage doors that were not opening. The technician that they sent out was very good and he pointed out that the spring broke and why it was not working. He fixed the garage doors and both are up and running ever since. So far, American Home Shield has been good. Plus, their cost is very effective.

Each claim I've had with American Home Shield has been magnificent. I call them when I submit a claim, and right after I hung up, they would text me to let me know who the person is gonna be taking care of my problem. That person usually texts me, letting me know when they're coming. That process is good and quick. The contractor who I had last the last time was very professional. It was a plumbing problem, where there was a water leak and it was annoying. But the contractor was good and the problem was taken care of. I always recommend AHS.

Submitting a claim with American Home Shield is usually not too big of a problem, but sometimes the timeline of getting someone to come and do the actual work can be one day to two weeks. With my microwave, it took them almost a month to get it totally repaired because they had to come three times. The first time they came, they didn’t have the right part or they may replace the unit instead of repairing it. The person to replace it called and told me that I would pay so much and that they would pay the rest, or the repair person would come back and repair it. However, AHS didn’t facilitate that information to the repair person, so I had to call back a week later. They said that the ticket was closed and they didn’t realize it. That was a little frustrating, but once they finally got all the parts that they needed, they got my microwave repaired.

The air conditioner in my rental house went out. I called American Home Shield and told them that it was not working. It was when it was super hot here, and from what I was told, I would have some response back within 48 hours. But there was no response back. I called multiple times. Finally, they told me that the reason for the delay was that they could not find an HVAC person in the Gig Harbor area that they could use. It was hard to believe because Gig Harbor's a larger place.

I had American Home Shield two years back and one time, I had a problem with the air conditioner when there was condensation. It could be the drain pipe of the water onto the plumbing of the house. This was connected to the upstairs bathroom and I was getting water in my basin. I called American Home Shield and a contractor came and looked at the problem. The first guy said he could not do anything and he left. He didn’t leave the house in a very good way because they cut a hole into the drywall to check. That was okay though because without that, one could not do anything. Then somebody else came, another joker who didn't know anything. He flooded the place and upstairs, he pulled down the insulation and he couldn’t figure out the problem.

The sink in the kitchen had a stoppage and I called American Home Shield to have plumbing work done. The rep I spoke to was very good. Then by the time the plumber got here, we already cleared it up and it went through. It was good that he didn't have to run the snake, but I didn’t call back and cancel, so I had to pay. But he was okay. All he said is to put bleach and cold water and if it doesn’t clear up in four days, then give him a call. But last month, we had a claim with AHS for the air conditioning and they repaired a coil on the unit, but they said that some part was not covered. So they made me pay $1,600 out of pocket for it, and I don’t even know what they did. I'm not very happy about that, but that's the rule that they have.

Had AHS for past 2 years, and have not submitted any service request. The first issue we had was with the AC, we had our evaporator coil broken. The coil itself was under warranty, so the parts was free. But for them to come and fix it they said they will not cover other supplies and we have to pay $1200. When I got a quote from a different AC company they quoted only $900 (without the warranty). This is not what I expect from a warranty company, very disappointed.

Freezer stops working on a Sat. night, realize fridge is not also working by Sunday AM. Call American Home Shield. They send out a repairman out 3 days later on Wednesday. American Home Shield doesn't order a replacement inverter that week (they wait a week - until Tues of the following week)! They must have ordered part "ground" because it is another week before the part comes in and they schedule repairman on following Friday. So far 3 WEEKS WITHOUT A FRIDGE OR FREEZER. Repairman installs new inverter Friday. Anxiously wait 24 hr period for fridge to cool. Freezer works now, but still no fridge.

Updated on 02/20/2019: We bought our home August of last year and the dishwasher has an error code and does not work. 4 different technicians have come out since then and it still does not work. One guy ordered a part and had it sent to our house and then one from the same company came a few days later and took the part, didn't install it. Now they are telling me I have to pay another service call fee of $75 because I waited over 60 days to tell them that the service call was a failure, even though I didn't wait 60 days to call them all the other times. I had given up on having a working dishwasher. And finally, I said, "You know what, I have time to deal with them today," and then they tell me that. I refuse to pay another fee when it was never fixed the first four times. I heard so many great things about this company but I haven't experienced that. I just want a working dishwasher! Is that too much to ask for???

We purchased a home warranty with American Home Shield when we purchased our new home. Within a week of moving in, we had a pipe that leaked and had water damage in our living room. We contacted the warranty company and were informed that none of the damage would be covered and the only thing that would be covered was the labor related to having a plumber sent out, but not the service fee. We asked for a plumber to be sent out only to find an email in our inbox hours later that for some reason the plumber was cancelled without any phone calls to us from the warranty service.

I bought my first home just a little over 9 months ago and it came with an American Home Shield Warranty. I did not really care for the warranty but only 2 days after moving in I found an issue with the electrical box in the basement, some of the breakers were loose and the lights would flicker if you touched it. This felt unsafe so I called AHS to request it be fixed. Without any of their information/ contract begin given, stated or sent to me I told them my dilemma and they immediately offered to send someone. Their contractor poked it, told me "it's definitely not right" and left me with an "I'll send my report and they will contact you."

Worst company ever. Be aware if you have a older AC unit. They will not cover your coolant except $10 per pound. Was told I need to pay $780 for coolant in order to get my Compressor fixed. My warranty is paid up for a full year and they could care less if my children have to sit in 100" temps in my home.

This is the worst company ever, put on hold for at least 40 minutes at a time (They hope you will hang up). Unqualified people answering the phone, quoting irrelevant portions of your service contract. Had a plumbing issue and it required the valve to be replaced. Was told that to put in the new valve would require the piping to be changed (Modified) because it was a different size. AHS said they would pay for the installation because it was a modification. They no longer make the original valve or parts for it.

I submitted a claim over the phone to AHS because our AC wasn't working. We turned it on and it just wouldn't come on. The reps I spoke with were professional. My mother had the same company for years and I've called them many times and they were always really good. The gentleman that came out was very knowledgeable and did a great job too. If others are gonna get extra insurance for the home, I would recommend AHS.

We had to get the policy for we have a 30-year old house with a pool and we had some issues. When we bought the house, not all of the pool's components were brand new but the pool was working. The biggest problem we had was with our pool system. AHS sent out a guy and he just crossed it off and said, “Negligence, it wasn’t taken care of,” and then we had to fight to justify. It’s a long-drawn-out thing to get anything done. I have other insurance for other things and I don’t have half the problems I have with American Home Shield. They are very slow and we have to fight to get whatever coverage that we’re trying to get. We had an AHS rep come out here to look at the problem. He was suppose to be a specialist and it took him forever to get anything done.

My air conditioner was blowing hot air and it was no longer cooling. I went online and submitted a claim with American Home Shield. The process was simple for the most part but I had to speak to somebody about the electrical issue I had at the same time. I like being able to set up appointments online but sometimes it’s good to talk to somebody to make sure I have all the information that I need.

American Home Shield stands behind everything they say they’re gonna do, and they make things transpire with ease. They don’t give you a runaround. Their claims representatives have always been dynamite since I’ve had them. I called to submit a claim for my AC and they had Air Supply Services come out. The tech ended up not having to charge me. The Freon leaked, but it was just a pinhole, and he said it wasn’t even worth it that he didn’t bill me.

American Home Shield sent over a technician and his son when I submitted a claim to them for our garage door that didn't work. They came in, fixed the problem and made sure to leave in good repair. They were great, punctual and quick. In terms of my interaction with AHS' customer service, it has been up and down though. It's very easy to submit claims but very difficult to follow up in certain circumstances. When we had a stove-top range that they also sent a guy out on, it was determined that the range needed to be replaced but I waited on hold cumulatively for five hours.

I've been in my house since '66, and it came with a year with American Home Shield. I kept renewing and over the years, they've sent some really crappy companies. It's hard to get good companies. So when I had a claim for my AC that quit working and needed a tiny part, I called American Home Shield and requested for Trinity Heating & Air. If I set it up by computer, then I wouldn't have gotten the certain company I wanted. Trinity's contractors are very knowledgeable, polite, and get the work done. My AC was down for a day and a half but it's now fixed and working fine.

The representatives at American Home Shield have been very helpful. When we had an issue, the people that we talked to went and investigated it and then got back to us promptly. So I've been very satisfied with them. We've had both motors on the condenser outside replaced. One claim was filed online and one was over the phone. Both of them were equally simple. I also usually get a fairly quick response time from the contractor. For the refrigerator and ice maker, I had some really horrible contractors. But for the air conditioning, I've had some great contractors.

I most recently had a claim filed with American Home Shield for an air conditioner repair. I submitted the claim online and their site was very useful and helpful. But one of the things that they need to put into account is when you make the call and you're speaking to a representative, one of the first things they ask you for is your phone number. The phone number should not only be used for verification. However, if the line is cut, it's best to check who you're speaking to, to call back the number because if they don't do that, sometimes the whole time is 40 minutes and 30 minutes. That means you have to start over from scratch.

When the dishwasher wasn't draining, I filed a claim online with American Home Shield and they got a contractor out right away. It was easy to do the claims process online and the tech was very helpful. He gave us some tips on what we needed to do to keep the problem from happening again. The dishwasher has been fine since the repair, and I have referred people to American Home Shield.

The capacitor and the fan both went out in our air-conditioning system. I phoned in a claim with American Home Shield as it's quicker and easier that way. The guy came and the unit is now working fine. However, American Home Shield doesn't cover Freon very well. I've had an experience a couple of years ago where the Freon went out in my air-conditioner and it cost me $750 to put it back in. What good is a warranty. I've been with American Home Shield for 10 years now and I'm thinking of switching companies because I would be paying the same money and other companies cover Freon.

I had a whole house policy previous to American Home Shield. I was with two different companies because neither of the companies would cover all of my equipment and I had to pay per piece. I had to pay $5 a month for my refrigerator, $5 a month for my stove and $5 a month for my washer, and certain other companies would not cover certain brands. For example, I bought a house and we had a Sub-Zero refrigerator in the kitchen and Sears won't cover Sub-Zero. So, I had to go to PSE&G to cover it, and it got a little confusing because I had some of the insurance at one company and some of the insurance at another.

I had an AC issue. It quit working. I called AHS and they answered. They verified the information, took the data down, and told me the time that I could expect the technician to be here. And he arrived within that time, got the problem resolved, and we got our air back on. The technician they sent out was very professional, knowledgeable and completed his job in a timely manner. AHS has complied with the contract that we have and it's working well.

I needed to have my air conditioner serviced. I didn't think it was working properly because I had such a high bill in the previous months. It was also struggling to get the temperature that was required. I had AHS come and service it by setting up the claim with them online. Using their site was very easy. The young man who came knew what he was doing. He cleaned things up and got my AC going. All the problems were resolved then and the work was done very professionally. Since the service, my bill has been better. Furthermore, it now has no problem getting the right temperature. Overall, having AHS' warranty is a good investment to secure your appliances.

A few months ago, I filed a claim to American Home Shield for two appliances for repair. One was a range that was leaking. A part of it was replaced and it's fine now. The other one was a dishwasher that leaked. The same contractor came out but he had to come back a couple of times because it was a tricky thing. Rather than replacing the whole unit, which is new, he tried to fix it the best he could and he did. And now, we just have periodic issues. It's the way it was designed. The contractor explained that there's probably a flaw with something inside that if the rubber doesn't fold in a certain way, it will leak. And we're seeing it happening now so we have to try to make sure it folds right when we're closing the door. I've spoken to a couple of their reps on different times and they were fine. The contractor who came was very good. He explained everything to me. I'd tell others that American Home Shield is good to have.

I filed a claim over the phone with American Home Shield a month or so ago for our microwave oven that was was having difficulty stopping as far as the ventilation fan. We didn’t hear from the contractor for about two days which was not a problem because we made it clear it wasn’t a major issue. Nonetheless, the contractor came out and diagnosed the problem. They were very knowledgeable, nice and on time. They said they had to order a part which would take 5 to 10 days. It took close to two and a half weeks but they kept us informed and it wasn’t their fault, it was just getting the shipment. We had very few claims with AHS but they’ve always been responsive. I've recommended them several times to friends and I tell them when they buy a house, make sure that the seller include it for their first year.

There was an issue with the pipes going into my water heater. I went online to submit a claim to American Home Shield. I had a good experience with the techs they sent. It turned out that we were just getting used to the house and all the noises it makes so the problem wasn't anything. Still, their techs made sure and explained everything to me pretty well.

There was a cut-off water thing in the shower. I submitted a claim with AHS and they sent out Drain Go. They got out to me pretty quickly and the tech who came out was great. He was the one I asked for because he has done some other work for me and I've used him plenty of times before. The shower was still dripping so we put some new valves in it.

My heat and air unit was over 30 years old and it wasn’t cooling down. It had its quirks and it got to where it wasn’t working real good. I filled out an online deal with American Home Shield and Air Pro Services contacted me. I had good interactions with the technician who came out and he listened to what I had to say about the system. He checked out the system, went out and looked at it, did some things then came back and said that he could get it fixed, but it would just breakdown again. So, American Home Shield shipped a new unit to Air Pro in two weeks from the day that the tech came. Then they came back and took roughly a day and a half to install it. I'm fairly happy with American Home Shield and I've already referred them to a couple of my friends.

I just bought the house and it was running cold water every time I was doing anything that involves hot water. I submitted the claim to American Home Shield and somebody got back with me the next day. RK Plumbing Heating and Cooling came on a Friday to look at my water heater and see if it was just a part that needed to be replaced and they realized that I needed a new one. It took about a week and a half and I had a new water heater. The contractor was great. New water heaters are kind of expensive and I didn't pay full price for them.

American Home Shield replaced our pool pump and it was a huge difference. I submitted the claim over the phone but it would have been easier to do it online because the rep was rude. I have done it online before and it was easy. The contractor was great. I'm glad we got AHS. It worked out good for us. We've only had two claims but that saved us a ton of money.

We had had some bad weather and our lights flickered for 10 seconds, just enough to throw off the coffee pot and all the clocks. It was around 4th of July and we were having a 4th of July party. When we went to turn out lights on outside, the plug didn’t work. We have two outlets and neither one of them worked. It was very frustrating, so we called American Home Shield. The only thing that I did not like is we had a different home warranty company at our older house and we would always pay the technician the service fee. With American Home Shield, when I placed the order, the rep asked, “Do you wanna pay now?” I said no and that I was not paying for service that I hadn’t received yet. Then, we got an email stating we owe $100 which we could pay online by clicking a button and we paid then. We would have paid the gentleman directly or if they called us immediately after the repairman's service ticket had been transmitted.

I purchased a home warranty and my A/C stopped working for some reason. I set up a service request on AHS website. The contractor that they set up to service me never called me to schedule an appointment. I even tried to call the contractor and they were not in service. I have little kids and I needed my A/C working so I called a local contractor and they fixed my A/C. I submitted the invoice to AHS and they refused my invoice. They even took my $100.00 trade call which no one ever came out for. I think they need to be sued by someone for being liars and thieves.

Woke up on 9/18 to a broken AC. Immediately contacted American Home Shield for service. Contacted midday by local HVAC company to get a better understanding of our issue. Appointment scheduled for 11 am on the 19th. Tech arrived on time but quickly discovered that the issue would require an electrician. Documentation provided by tech and advised that AHS would be updated regarding actual service needed.

AHS takes specific action to prevent its PAYING customers from getting the insurance they paid for. During excessive hold times while filing and processing a claim, customer service reps shared that they are taught to put customers on hold for HOURS to prevent claims from being filed. Once filed claims are further delayed and AHS refuses to put in writing the work they are paying for or what products their contractors will be installing. They replace equipment with the cheapest product they can find, regardless of the quality of the existing equipment being replaced.

To say working with AHS has been a nightmare would be putting it lightly. Before I even moved into my new home, they had messed up my account. Apparently they mixed my account up with someone else and made changes to my account without letting me know. I had paid for 2 yrs, but saw that they were only honoring 1 yr on my account. I was told that "someone" had called and made changes, but they could not tell me who. I asked where the extra $320 went, and they said a refund was mailed to my title co. This was back at the beginning of July and I still have yet to receive a refund.

Filed report for 12 year old dishwasher not draining and leaking water all over kitchen floor. Scheduled service call for 4 days later. Tech said it needed new pump. 5 days later tech installs new pump. Now dishwasher will not do anything. Contractor company says, "It may be another part that will take another week to come in. When it comes in we can schedule for installment." I talked to AHS about the issue and got zero help. Actually got lies. Talked to 3 different people at AHS after being on hold for 45 minutes each time and was told 3 different stories.

We put our service request for our AC going out 1 week ago 12 September 2018. Today is 20 September 2018 American Home Shield has sent 2 contractors that refuse to fix our broken AC system. It is on average 94 degrees in our home. The previous AC contractor for a repair in June put locking caps on our unit. AHS finally got the original contractor Total Air Care our today. The technician who guaranteed his work in June told me the system was misdiagnosed, it needs to be flushed and they will contact me sometime soon to make repairs. I will most likely have to come out of pocket according to him. I asked when, and Brian told me when they can schedule me.

American Home Shield uses nefarious contractors. Upon calling for service for my central cooling unit... American Home Shield dispatched a company called World Class AC, Inc. Well, it's going on a month and that company hasn't fixed my air-conditioning unit. They came to my house 3 times and told me they fixed the problem. We are a senior couple with health problems and we need air-conditioning in this Florida heat. After reading several horror stories online about the unethical practices of World Class AC, Inc...why would American Home Shield continue to contract with this deplorable company?

I am a property manager with warranties on many homes with American Home Shield. Recently I requested service on a clogged drain pipe of the air conditioner. I paid the service fee. The contractor went to the home to effect the repair. But they were not successful. I requested a second company be sent, They did in fact clear the drain pipe. I was charged a second fee. American Home Shield refused to refund one of the service fees. Don't trust this company to be ethical.

I had a gas leak so the gas & electric company Mayes Plumbing & Heating came out and cut the gas off. I've had them come out twice before for different things and whenever I see their name, I'm happy 'cause I know what I'm getting and I like how they work. The claims process at American Home Shield is user-friendly, even for the non-tech-savvy person. You make your order, pay 75 bucks, get your emails, get your phone calls and get your problem solved. I've recommended the service to two new home owners.

When I had issues with my cooktop and refrigerator, I submitted one claim with American Home Shield on their website and one by the phone. I was on hold for a long time but the representative was good. Two contractors came and both were good, but I had to call one of them and remind him that he needed to come back because they were just getting some parts. I asked them to come in, but they didn’t call me back so I had to call them a couple of times before they got back to me. But when they did, they knew what they were doing. The dishwasher is a little better but the issue was not completely resolved. We have some soap residues on the dishes. The contractor told me that the dispenser is an issue but it was not really the dispenser. Nonetheless, I like American Home Shield. They are responsive and they follow-up, and the contractors are good ones. I will refer AHS.

I had an air-conditioner related issue two or three months ago and I submitted a claim to American Home Shield. Everything was handled efficiently and effectively. I got call, the vendor came out, repaired the issue and explained the process. The problem was fixed and everything has been fine since then. The vendor that they used was very professional and timely. In fact, if I have issues in the future, that's who I’d recommend and who I'd want to utilize again. I wouldn't want anybody different.

American Home Shield is a good try, especially if your home is older. Anytime I need help with something that needs repair, I didn't have any issues with AHS. They have been prompt. Although sometimes, parts have to be ordered and the techs they send out may not be able to fix the problem the first time. but it's done in a timely manner. The last time somebody came out was for the washing machine, he did a good job and everything is working. Also, I've had the dryer repaired and that has been taken care of. All in all, I prefer paying American Home Shield versus paying the repair person. Having the warranty is good protection for anything that might come up in the house.

We sold a house that we had rented out and the people who were buying wanted a warranty on the house. And so, when we then sold our own house and had to move we thought that AHS was a good idea because our inspector was saying that there are gonna be issues down the road. When we moved into a new house, we wanted to change all the locks. Realty Rekey came in and rekeyed. AHS was very responsive and the person came out the next day. It was a really quick response and the guy did a good job. And then, I also called in because our heater wasn't working. But, before we were able to have the person set up the appointment to come out and fix it, my husband was able to fix it. I'd already paid the fee and they gave me the fee back and canceled the appointment. I'm very happy with AHS and I'd recommend them.

I filed a claim with American Home Shield for fixing a broken garage door over the phone. It was relatively simple and the contractor came out quickly, analyzed the problem, and repaired the damage beyond our expectations. There was four springs in the garage door and one of them is broken. He indicated that all three of them would fail relatively quickly and he recommended replacement of all them so we didn't have to go through this again. And that was what happened which was really helpful. Everything has been fine since the repair. AHS was easy to deal with and I appreciate their online service.

I had a problem with the disposal. I called American Home Shield and they sent somebody to me. The contractor called me on the same day and scheduled the service. I called on a Friday, so because of the weekend, they came on Monday. They were professional and their work was excellent.

My refrigerator stopped working. I submitted a claim to AHS and had very good interactions with their contractor. They were prompt and did as they said. However my ref is high-end and they had to order parts for it. Still, it got fixed in two visits with a total turnaround time of 10 days. It has been working fine since the repair.

It was hot in my house. So, I submitted an AC claim with American Home Shield online. The contractor that they sent was very nice. She came in, told me what was wrong, and what she was gonna do to fix it. Then she tested the air afterwards to make sure it was a certain temperature to make sure that I didn't need any Freon. She said it was great. My AC was fine right after the repair.

BestWay Mechanical came out twice for our air conditioner. The first time they came, they replaced the condenser and said everything looked good. But then a week later, all of a sudden, the Freon was all gone. They had told me before that the Freon was good. But they came out quickly and they fixed it. They were also pleasant. I asked them to call me because I was gonna be in another location and also told them how much time ahead to call me so I could meet them on time. They did that. They were very professional and polite. When I asked questions, they didn't answer as though I didn’t know what I knew. They treated me with respect. They cleaned up after themselves, too. American Home Shield did a good job. I went online to submit the claim for my AC and their process was good. I would use them again and I’m thinking of using them on another house, too.

American Home Shield was very prompt in getting a contractor out. They had Lone Star Water Services come out when I had trouble with my hot water heater twice and when I had trouble with my air conditioner at least once. The first time they came for my hot water heater, they just relit the pilot light because they thought that part was the problem. But it wasn’t the root of the problem. So I had to call them back and they came right out and the tech told me that he would have to put a part in. They ordered the part and it didn’t take that long. They had the part on the truck and he fixed it that day. He told me what he was doing and that if it didn’t work, I may have to get another heater. So far, I haven’t had any more problems.

I called American Home Shield's 1800 number when I had a pipe leaking from my bathtub and the faucet outside was leaking a little bit. I've never had an issue with their reps and the contractors get a hold of me really fast after I submitted a claim. The last contractor that we had was very professional. The only thing that I didn't like was it took a few days to set up the appointment for them to come and look at the problem. When they came and looked at it, they didn't plan on working on it. They had to set a second appointment up, and that took a few extra days. It was a pain in the neck because we had a leaking pipe that I couldn't do anything about. But everything has been good after the repair.

I called American Home Shield for our stove that had a gas leak. My interaction with their reps went fine and they were able to get me a contractor quickly. The guy who came out was nice and very good. He explained to me what was going on and what he needed to do, and he completed the repair in one day. Since then, everything has been going very well.

The air conditioning was acting up. It was still blowing air but it wouldn't get cold. I called American Home Shield, and I had two contractors come out before they resolved the problem. The first contractor was really nice and helpful. He told me exactly what was going on and what they thought the problem was and then we went from there. He fixed it, but the next day, there was the same problem again. The second contractor came out and the problem was something going up with the pipes in the attic. The air conditioning has been better since the repair, but it is still not getting cold. I’m used to my air conditioning getting really cold, but it’s still not doing that.

We have been pleased with American Home Shield and I’m very glad that we have them because they send our aids a couple of times now. We called about the oven's thermostat and Woody from SNH came and replaced it. It worked for a while. I cooked dinner for my family and afterwards, the light appeared on it and said F2G5 and I couldn’t make it go off. And then my husband looked at it and it wasn’t working and everything was handled very professionally and very well.

When I had a pool problem, I filed a claim with American Home Shield online and it went great. If you don't do it online, you're on hold for 45 minutes. That's a huge problem if you have something specific that you want to talk to them about that broke or whatever. You can't get through. I had to put them on speakerphone and go about my business but that's very frustrating. If it's something simple that you can put online, that's great.

Whenever I talk to the American Home Shield reps over the phone, they were great. Also, the guy sent out to fix the dryer and the contractor who put us in a new garbage disposal were very good. Then when our heater burned up and we had it serviced, I'm not certain if the contractor put a new heater in and it seems a lot of stuff is coming out of our vent. Aside from that heater situation, the overall quality of the work done by their contractors was very good.

Something was wrong with with my pool pump. I went online and submitted a claim to American Home Shield. Using their site was very easy and their technician came out the next day. He was excellent and now everything is working well. I really appreciate the customer service from AHS. Every time I've had an issue, they have been very helpful and everything was expedited well beyond my expectations.

We lost power in half of the house so I filed a claim with American Home Shield. Right now, the work is only half done. The contractor was able to get some of the lights fixed but we still have a whole row of rooms that he couldn't fix. There was good communication though. They have to do a follow-up and somebody else is coming today. The warranty with American Home Shield is worth it.

I couldn’t cool the house and was trying to make the temperature lower, but it was still 80 degrees. I called AHS and their reps were very helpful. It didn't take long for the contractor to come out but they were very expensive, more than the company I hired. The tech was very nice but he made me wait and talk to a sales rep who was very pushy. The rep wanted me to sign that night so they could be here that same night. I didn’t believe him because it was Sunday at about 7 pm. He was telling me that he was gonna fix my AC that night and it wasn’t broken. I wanted to get a second quote. Although I can't say anything good about the AC company that came out, I had a good experience with AHS.

Been w/out air for over a month. Get the runaround every time I call. Have been waiting to hear from a supervisor for over 2 weeks. I call everyday to get update still no air! It is over 100 in house.

Long story short is I was highly dissatisfied with the failure to resolve an issue regarding my replacement clothes washer, and as a result, cancelled my contract after being with them for four years. They were inflexible when it came to providing adequate customer service. In all fairness, prior to this cancellation, I would say we were fairly pleased with their service, for the most part.

A friend recommended I go with American Home Shield as my home warranty provider due to an overwhelming positive experience with the company. My AC went out and my initial interaction with American Home Shield was pleasant and productive. An HVAC professional contacted me the next morning. They were able to come out within 48 hours. The HVAC professional was unable to solve the problem. Very long, arduous and drawn story later, one month 2 HVAC professionals and 2 electricians out to my home and the AC is no closer to being fixed.

I called the AHS on 7/23 regarding my GE Gas range. The contractor came the same day and told me he has to order the parts and it can take up to 10 days. Since then I am still waiting and today is 9/19. The part kept getting back ordered. The part was supposed to be delivered on 9.21 but I just got a call and left a message that now it's back ordered to 10.15. I am very frustrated as it's been 2 months and I can't use my range. We been using microwave and toaster oven with 2 little kids and it's very hard. We been eating out a lot which can be expensive as well. We had AHS for long time but this time the service is horrible.

For some reason, the AC worked fine when I turned it on. But then all of a sudden, it started leaking water like crazy, and it flooded the floor that it’s on. So, as soon as I saw the water coming out, I called American Home Shield. A guy came in and he explained to me that it just needed to be flushed, and that next time, all I need is to put hot water so it will flush all the dirt through. Everything’s working fine now. So far, up to now, my experiences with American Home Shield's service have been excellent. I always get results. I haven’t had any problem or issues, and usually, the person that they tell me that’s gonna be coming here are very good and polite, and they fix everything right away.

Service request to get central air fixed over a month ago. Air is still not fixed. I call everyday for update, they are always “making” calls. Asked for supervisor 2 weeks ago no call yet. 100+ in home.

In the process of selling my home, the buyers stated that the AC's heating wasn’t working and American Home Shield was super responsive, got to work on it right away. I had someone go and check the heating out and everything worked out well. AHS was always supportive whenever I needed someone to come out. I would recommend them.

We couldn't get our water pipe to shut off. We submitted the first claim to American Home Shield online, then the second one was on the phone. I prefer talking to somebody versus online. The person I spoke to was very professional, knowledgeable and got me a contractor very quickly. The contractor who came out was very professional. Apparently, my husband was shutting the water pipe wrong. The guy explained everything and showed us how it had to be done. I would highly recommend American Home Shield.

I recently submitted a claim to American Home Shield for our oven which wasn't working and it was easy submitting a claim for it. The tech then came out and he was very appropriate. He did what he was supposed to do and he fixed the problem in one visit. The oven has been good since. American Home Shield did what they said they would do.

My AC unit was freezing up. I submitted a claim over the phone to American Home Shield and they called me right away for the claim. They set up an appointment and sent out a contractor company. But then, the company they sent out said that my unit needed to be replaced. They never got back to me and never sent a report to American Home Shield.

My AC was malfunctioning and I submitted a claim to AHS and then they sent a tech out. The technician recharged it and fixed the electronic component. Everything was smooth. AHS held up their end of the bargain every time.