American Home Shield Reviews

My toilet was not flushing properly so I filed a claim with AHS over the phone. The contractor was fast because he was able to come out on a weekend. He was also very knowledgeable and got everything working. One thing I don’t like is that sometimes, it takes a while to get approvals for something. That can slow things down but I guess that’s unavoidable. Sometimes AHS also sends out somebody who’s not trained to deal with the problem. So then I have to call them back and they have to send a different company out. That has also slowed things down on some projects over the years. If they can do anything about that, that will be great. Other than that, no, it’s been good. I’ve been with American Home Shield for a long time and some experiences have been better than others. There have been some ups and some downs but my most recent experiences have been good.

We called American Home Shield for a claim and the rep took the information. It took a couple of days to send the contractor out and when he arrived, he spent a fair amount of time checking out the problem. It started off as a plumbing issue but it turned out to be a problem with the cooler. Since then, it has been working well. Everybody did a good job and the experience was great with American Home Shield. You will never know what’s gonna jump up and that’s why you have insurance.

I had a refrigerator issue so I submitted a claim with AHS online and it has been easy. I really love the system. It’s very satisfactory to me. But it got a little complicated because the contractor they sent the first time didn’t realize it was AHS. The contractor said we got to do this and that and it was going to cost us so much. So I had to call back and AHS sent somebody else later to do the work according to their rules, not his rules. The performance of AHS has always been excellent. I recommend them to everybody now.

Our air conditioner stopped running so we called American Shield. In a very short manner, a company came out and took care of the problem. The claim process of AHS was very simple and the contractors sent were also good. They were very professional, friendly and they have a good demeanor. However, we left for a weekend and when we came back, the AC did not run. So we called American Shield again, and the company came back out. We found out that we had rats under the house who chewed the wiring, which was a separate problem from the original, which was unforeseen before. The contractors took care of it and we haven’t had any problem since. I’m totally happy with American Home Shield. They seem concerned about good work and good products.

We filed an online claim for plumbing with American Home Shield. My wife was satisfied with the contractor they sent out and the plumbing has been working good ever since.

Our most recent claim with American Home Shield was the replacement of our pump on our pool. The pump was not circulating the water in the pool at all. I went to the website and it was easy to maneuver and very user-friendly. I submitted the claim and the process was quick. A contractor came out in about 4 days and he was claiming that it was an electrical problem. So, when they replaced the part, they actually replaced it with a broken part. Then, on my own, I had to get ahold of an electrical contractor to come out and verify that it was not an electric issue and that it in fact was the pool pump that was the problem. So, there were several steps that I had to do that I wouldn’t have thought would’ve been my responsibility. Nevertheless, the pump is operating well now.

I have an American Home Shield account on two properties. One is a beach summer house down in South Carolina and then I have my primary home in Virginia. There were a couple of things that we called American Home Shield on for the one in South Carolina. One was a roof deck fan and the other was a plumbing leak. And then the other one was for a dryer. And if you’re gonna deal with American Home Shield you gotta deal with them online because if you’re on the phone, you’ll be there forever.

I’ve been with American Home Shield for many years and I’ve had one problem with them. I have a townhome where they had to replace the outside AC unit which was not performing as it should. The tenant told me about it and mentioned it to the contractor, but after that, they didn’t complain to me right away. I was two days past the date of AHS having someone come back out to re-check it, and I had to pay the service fee again which I felt like was unfair because it was a new unit. Because it was under warranty for a year, I had to go back to the manufacturer. The manufacturer wouldn’t talk to me as they would only talk with American Home Shield or the company that installed it. The company that installed it wouldn’t do it because they said American Home Shield purchased the unit.

Our tankless water heater kept cutting off and not running properly. We couldn't get the setting set right on it. I submitted a claim online and then I ended up calling them directly. The representative was nice and took care of what I needed to have. American Home Shield sent out one contractor originally then they sent a second for second opinion. They took the second opinion and ended up replacing the unit. I was home the whole time the contractors were there and they were really good. Having a home warranty through American Home Shield is good when you're buying a new house. You never know what's gonna happen if it's an older home. The warranty depends on what you have in your house now and what condition everything is in.

I had a plumbing issue and I submitted a claim over the phone to American Home Shield. The experience was fine when I talked to the rep but AHS needs help with their system especially for somebody calling in. It takes a long time to get a representative and you might be on the phone 30 minutes to an hour trying to talk to somebody. I had a service coupon last time and I called them before to make sure they applied the coupon before they put the service call. They were sitting there paying through the nose twice and I was aggravated with that because it was like one hand didn't know what the other hand was doing. Other than that, it was okay and just a lot of follow-ups trying to get that straightened out. The contractor came out the first time and didn't fix my problem. He came back and everything is fine now after the second trip. I also submitted a claim for my stove and American Home Shield had that unit fixed.

There was an issue with my dishwasher and I filed a claim for it with American Home Shield over the phone. They then sent out a repairman from Sears who gave us a certain time and he was here on time. He looked at the dishwasher and he said that the motor was burned out, then he called AHS. He was very polite and he answered any questions I wanted. He also put everything back the way he got it so I wouldn't have a mess in the kitchen. He was here for about an hour and then left. AHS couldn't find a motor because it's not made anymore, so they gave me a replacement which is the same model but newer. Sometimes though when I call AHS, there’s a bit of a wait. One time, I was on the phone for about an hour but besides that, we're satisfied with the American House Shield and I'd recommend them to anybody. In fact, I'm trying to get my son and my daughter and her husband to look into it.

The dryer wasn’t drying and when I submitted a claim to American Home Shield, it went smoothly. This was my first time using the service and I had a good interaction with the contractors. The first young man that came out diagnosed the situation. Then, he came back a few days later with the part and put it back together. However, he apparently missed a step because it wasn't working correctly and it was still just as bad as before. AHS had to send another guy out. He was an older gentleman who opened it up and figured out what the other guy missed. It has been working fine and I had no trouble with it since.

I submitted a claim online to American Home Shield when my refrigerator wasn’t cooling at the bottom. The contractor called before he came and when he arrived, he fixed the refrigerator right then and there. Since then, we haven’t had any problems. The experience was great all around and I would recommend them.

American Home Shield is a very, very respectable company. I put in an air conditioner claim to their site which was very easy to navigate. And then, their contractors went to my home the next day and changed the compressor of my air conditioner. So far, everything is okay. I'm 100% satisfied.

It was summertime and our air conditioner was out. We called AHS and I specifically requested their contractor, Bevills, that I happen to know is a reputable company. We were trying to get our problem solved and they had 24-hour service which they don’t charge extra for. The person that I dealt with at AHS said they would turn that in and tell the contractors to give me a call. Nobody gave me a call, so I called AHS back and they said they had turned it in. Then, I called Bevills and they didn't see that they have gotten that. It ended up being a couple of days before the tech got our air conditioner fixed. The tech came over and he had to order a part. I was kind of aware that that might be how that would go that was why I was trying to get them out immediately. But I understood it was just a whole big miscommunication thing there.

American Home Shield has fixed everything that I’ve had a problem with. When I submit claims with them, I sometimes do it online, but I also like to call since it moves more quickly to me, and the reps that I've talked to are good. When the air conditioner wasn't cooling, their contractors went out and looked at the line. Then they thought they got it fixed, but it still didn't cool. So they came back out and they found what the problem was and the unit was gonna have to be replaced. It took them a week and a couple of days from the first claim, to getting American Home Shield back and getting an approval, until the third claim and getting my air conditioner installed. They move so quickly in getting my problem solved that if I have another problem, that's who I wanna go through. Also, I was really pleased with their technician. He was very professional and he got the job done. I have recommended AHS to others.

I was having problems with my dishwasher. I filed my claim with American Home Shield over the phone and the rep I spoke with told me that they would send someone. That man came within a week. The parts were delivered within a few days but the tech didn’t come back until weeks later because he was very booked. I didn't have a dishwasher for five weeks. But then when he came back, he did a great job and everything is now working fine. He was an excellent repairman. I had a very good experience with American Home Shield.

There was water leaking under the shelf inside the refrigerator, so we thought that either the icemaker was leaking or there was some tube that came loose or got broken. It turned out that somebody had readjusted the temperature, so it was freezing up the lines and the lines would thaw on defrost and leak out. We decided to do submit the claim with American Home Shield online and it worked perfectly. It was a lot better than First American, with whom we have our warranty in another home that we have. The technician we get reaches out usually within 24 hours sometimes even within a couple of hours. Oftentimes, our calls happen on the weekend and, unless it's an emergency, I don't expect a callback from AHS until Monday. I usually get a call by 8 a.m. on the following business day and that has worked fine thus far.

We had problems with the dishwasher and we filed a claim with American Home Shield. Somebody called me from a company that had previously been out to look at my dishwasher. The guy who came out the first time was here for less than 10 minutes. He said that he can't do anything with the dishwasher and that I would have to call American Home Shield back. I told him that the last time they came out, it was the same problem and they ordered a new computer part and they got it working again. I assumed it was the same problem, but he said he couldn't deal with it and left. I was really annoyed about that because the previous time he had been out, I had waited for about a month for the part. The part came and he got the machine going again.

When my washing machine wasn't spinning all the way around, I called American Home Shield to submit a claim. Their customer reps were fine and I was contacted by the contractor within 36 hours. The person that they sent out was good. His name was Johnny and when he came in, he asked what our issue was, then proceeded to take a look at it and tried to figure what the issue was. He looked at it, identified a couple of things that he said he was going to replace and told me it had to be ordered. The contractor ordered the parts, came back and replaced them.

Having an American Home Shield warranty is 100% valuable. I submit my claims over the phone and it's been a good experience talking to their reps. When I had an issue, they sent a contractor pretty fast. The contractor called and set up an appointment. The tech then came in, diagnosed the problem, and showed me what he believed it was. He also told me that he's gonna order the part then come back within the week. However, when he came out, that wasn’t the problem and it was actually a different part. They had to order the right one, wait another week, and come back again. Other than that, they did their job and everything's been good after the repair. I'd tell my neighbors that American Home Shield is good.

My daughter put the claim in with American Home Shield and Marty Plumbing was here twice. The first time the plumber came, he put a hole in the ceiling. He said he didn't see a leak at all. They left the hole open to see if it does it again. If not, in a week to 10 days, he said to call and have the hole repaired. We had a bad storm and we took a video of it just pouring in. We called AHS back and the lady told my daughter that she had to resubmit. My daughter did something and sent the guy out. He saw where it was coming down. The leak was on the first floor and running down the plumber’s pipe across the rafter and coming down in the living room. He said that wasn't them, and that was the roofer. There was nothing he could do.

My A/C went out on Wednesday. I placed a service call request at 7:45pm, receiving an email immediately saying I would be contacted by a company in the morning. I never heard from the company and when I attempted to reach them, their voicemail said they were out of the office. I called AHS and spoke with Rep #1. She stated the company would call me to schedule the visit after she talked to them. The company called but said they couldn't be out for over 24 hours. My house is 84 degrees! I called AHS back to request a different vendor. After being on hold for 40 minutes, they finally answered. I explained the situation and was placed on hold by Rep #2. She came back to the line and said it wasn't hot enough for my visit to be expedited! When I requested a supervisor, she asked me to hold and I agreed. After hearing hold music for a few minutes, the line then went dead. I tried again...

The company is processing my service fee refund but could take a month to get it.

I tried for 4 months to cancel the contract because almost every time I called for service, nothing was covered. Or I would have to pay extra! Every time I called to cancel I was told they were deleting my credit card information and the Retention department would call to confirm. THEY NEVER CALLED! Finally, today I get an agent that says they can only go back so far. Bull! I wouldn't recommend this company to my worst enemy. They owe me $187.96 and I want my money. Every social media site will know not to use this company.

This is my wife and It's first time using this new service warranty we paid for. In both cases they took the appliances from our house, said they couldn't fix them, and said they couldn't get ahold of American Home Shield to find a resolution. My wife and I have waited on hold over 5 times for 45 minutes, just have the system hang up on us. We waited today for 41 minutes before it was hung up on us. The company has over $4,000 worth of appliances and we feel compelled to call the attorney general here in Kansas. Please contact us as soon as possible.

We purchased a home with a AHS Warranty included. Our water heater busted all over our basement on 10/1/18. We submitted a request at 5:45 am that morning and waited to hear something back. They claim they attempted to call and called the incorrect number, despite me giving them the number when I submitted the claim. They even texted my husband about our claim (this was on Monday). We did not have any correspondence with a repair man until Tuesday, 10/2/18 and he said he would get it ordered and have it repaired on Wednesday 10/3/18 and he said he'd call on his way.

We contracted for our home and a rental we own. Our rental had air conditioning issues in the middle of summer. The company they sent out were horrible and unprofessional. They supposedly ordered a part, other air conditioning companies I hired said were unavailable because the air conditioning company was out of business. AHS refused to listen and would only pay for this $1116.00 part cost. Even though the company they sent never contacted us, after repeated attempts from us. In the end we paid $11,000.00 for a new AC heating unit. Our tenants were without or limited AC for weeks, while AHS did nothing.

FACT: If you like being ripped off... hassled... waiting on hold endlessly... and driven absolutely nuts by a customer service and authorization department that couldn't give a rat's ** about your satisfaction, you should sign up for AHS without delay. I've had home warranties for over 30 years and this was my first experience with American Home Shield after our last warranty (which came with our home) expired. Instead of being smart and going with First American (which we had for decades), I thought I'd try AHS. They have so many clearly FAKE "consumer review" sites that it seemed like a good choice. Wow, was I taken for a fool.

I called to get what I thought would be a simple answer to a question. "If I use one of your service people to check and maintain my gas furnace, will the charge for this service be applied to my deductible if they find something that needs to be repaired?" After 3 different representatives, 56 minutes on the phone, including one that was a supervisor, no one was able to actually understand my question. In fact the supervisor suggested she set up a service ticket on my hot water heater! All of them used prompts that were obviously for suggested responses to my questions generated by a computer. It seems to be a misnomer to call a company "American Home Shield" and you can't speak to anyone in America. My contract is up for renewal next month, and I am not sure I would recommend this company. After 56 minutes of this lunacy, I hung when put on hold for the 4th time.

I have been pleased with the thought of being insured for the big ticketed items in my home. A little over a month ago, I put in a request for my dryer to be fixed after it started making a loud noise. The repair technician came out within two days and took my dryer apart. It's been over a month and my dryer still hasn't been fixed. AHS is still drafting their monthly fees and have been paid the service fee for my repair, without an actual repair. This company has online chat and all type ways to contact them to enroll and report a repair. HOWEVER, when it's time to follow up on a repair, prepare to spend all day on hold and often get hung up on. I have been trying for weeks to speak to a live person about my repair. I am getting rid of AHS as soon as I can reach someone and I plan to just purchase a new dryer. Stay away from AHS, because it's not worth it. Start you a savings account just for repairs. You will fare much better.

This company is horrible. As a realtor, I have dealt many home warranty companies and AHS is by the worst. My air conditioner stopped working in May. I called and made a claim, and within a few hours AHS issued a provider to do the work. The company issued called and made an appointment for a week later. Not ideal, but okay. When they came out, the contractor was rude. He didn't explain what was wrong with the unit and he made a "repair" and charged us for 2 lbs of plan uncovered freon ($210). The AC started working and 2 hours after he left, the AC stopped working again. I called AHS and resubmitted the claim. The contractor (same rep) called me back and stated they couldn't get out to my home for another week. This is now frustrating.

I contacted AHS in July 2018 to have someone check my outdoor sump pump. I was told by the plumber and the AHS rep that the claim would be covered and all I was required to pay was my service charge. The plumbing company later contacted me stating that AHS would no longer cover the pump. After many calls, I decided to contact AHS corporate office. I received a call from one of the higher ups who stated that the pump would be covered as a courtesy to me. So Mister Plumber (also horrible) came out to install the pump. I did not have any problems with water getting into my home for a while because we didn't have much heavy rain. Towards the end of August, I began coming home from work at times, finding water in my house. I thought the rain had just been so heavy that the pump could not handle it. Well the other day, I was home when it poured. From the time the rain started to build in my backyard, the pump did absolutely nothing.

My washer broke on Sept 17 and I filed a claim. On Sept 19 a technician came and said it needed a control board but that was not that only thing wrong with it but he had to replace that in order to diagnose the rest of the problem. The part was ordered. When I hadn’t heard anything by Sept 28 I called AHS and found out no one had ordered the part! I was promised a refund of my service fee which still hasn’t appeared in my back account as of Oct 3. On Oct 3 I called again and was told the part arrived broken (which happens a lot). After being on hold over an hour I was told they’d investigate and call me back with options (replacement). No one called.

You can go either online or on the phone when you submit claims to American Home Shield and for the light switch in the upstairs bathroom, I needed an electrician to check on its functionality. They would usually send an email or text message confirming that they got the request. The electrician from the company that AHS use called to set up the appointment. Once it was set, they should show up and you would tell them what was going on. When you turn on the light switch, sometimes, you have to jiggle it. The gentleman replaced it and he said that it was a bad switch and that it wasn’t just loose so, I couldn’t have gone in there and just tighten something up. Now, the light switch works when you flip it up.

We had an AC, and the outside unit wasn’t blowing at all. It’s not working. It would keep on but that would be it. M & M Control came out and they cleaned the outside unit, and also checked the other ones that were out there. If I can’t get a hold of someone at AHS, I use the live chat. Then I’ll get a notification saying who they picked. And then, the company will call me, and they usually come out within a week depending on how busy they are. The last people I used was Thomas Heating and Air because they switched companies. The only thing is, I don’t usually get the same vendors. We live in a small town so there’s nobody that does the work. So they’ll find someone that’s better, depending on the time situation ‘cause most of them come from San Antonio.

The fan for the refrigerator motor wasn't going and it was like 40 degrees. So I called American Home Shield and they said that they would get somebody out there. But the repairman didn't do the stuff. I was in Nashville for a couple of days and when I came back and checked my telephone, I didn't have American Home Shield on caller ID. So I called AHS and the contractor back yesterday. Finally, the contractor came out today but they didn't fix anything. They just assessed the refrigerator to see what was wrong with it. Right now, they're having a problem with getting the order from American Home Shield. But I love the serviceman. He is as good as gold. He said that as soon as he hears from American Home Shield, he would order the parts.

My air conditioner and washing machine broke. The first time, the air conditioning people came out and didn’t fix the issue. I called American Home Shield and they said that it was guaranteed for 90 days so they sent the people back out. The contractor that came to my house was very nice, however, when I called them directly about setting up a time, the guy, a different person, was very difficult to deal with and rude. But everything has been fine now since the repair.

Our AC stopped working and we called American Home Shield. We set up a service appointment, paid for that, and a technician came out at my request on that same day because, at that time, the temperature was 95 degrees here where we live. In the first appointment, the technician wasn’t gonna be able to come out until two days later and I told them that it wasn’t gonna work for me. So, I called American Home Shield and I asked them if they could send somebody out sooner than that if they had another company that they could use, and they did. The other company came out and technician fixed it within one hour, and it has worked good ever since. We also submitted a claim for our refrigerator that broke twice and we had an issue with our hood range that we are still waiting on to get replaced.

The sink was backed up and it kept backing up and leaking from the kitchen sink into the basement. I submitted a claim to American Home Shield. I did it online and it was very easy. The two guys that came were very professional. It took a little while to get it done, but they got it done. I'm very impressed because it has been happening for the last few years in my house and I've been paying plumbers hundreds of dollars getting it fixed and re-fixed. So this time, it got fixed correctly.

I had a loss of electrical power in my whole house. Submitting a claim to American Home Shield was great. However, I had a problem with the electrician they assigned my claim to. I’m in Louisiana and the weather was 100 degrees and I had no air conditioning or no fans. The original person who was assigned to me never called and so I wound up calling that company and they told me that it would take about a month for them to get out. That was absolutely unacceptable. Still, when I called AHS back, they were able to get somebody that came over that same day so I was very impressed with that. But then, I had a little difficulty interacting with the rep because she didn't have a grasp with my problem. It took a while for us to get together on what the problem was.

I had two pumps on my spa that quit working. I submitted a claim online with American Home Shield and then the pool people called me to set up an appointment. The pool guy came out and he replaced the pumps. He had everything on his truck. He didn’t have to leave and go somewhere. I had OneGuard Home Warranties at my other house. There were times stuff would be down for two days or a week because they didn’t have parts for it. But this pool guy showed up with the parts that I told him about and he already knew what the units were, so it was nice. After the repair, everything has been working back.

I have a problem with the people who do the work for AHS. When the electrical part of the AC went kaput, the first one to come over said that he didn’t have the part and that he would be back in a few days. I never saw him. AHS then sent another company over. The tech had to hook a wire up and it took him 10 minutes. I can’t blame AHS because they don’t control the contractors. The first contractor obviously didn’t know what he was doing. Nevertheless, the second company was really good. The guy who came was nice and polite, and he took care of it.

I needed the compressor on my air conditioner fixed. I went online and submitted a claim with American Home Shield. Mike then came and he was really good and spoke well. He had to dwell into my issues and so we talked. There were multiple issues so he had to check the bottom light to get the real ones. He had to come out three times before he got a fix. However, I was surprised that American Home Shield only covered 10% of the Freon. I had to pay the rest out of my pocket. I thought they were supposed to cover that. But the unit is now working well. American Home Shield is good, reliable, and trustworthy. I would refer people to them.

I've had American Home Shield for a long time and I've already recommended them to my daughter. I like to make claims over the phone and they're very good at answering. Sullivan Plumbing recently came out for my toilet and their service was nice.

My shower was clogged and I submitted a claim to American Home Shield. My experience submitting the claim to them was great and they got the contractor, Neighborhood Plumber, out here the next day. The guy has been out here before and he's commendable. In the past, I have had trouble where it was hard to reach AHS. Sometimes I would be on hold for an hour and a half and sometimes they would send out somebody bad. Last year, I had a flood in my laundry room and AHS had to send out three people which I wasn’t happy about. I was paying $75 each pop and they weren't fixing it so I had to escalate it. Finally, I got this Neighborhood Plumber guy and he figured it out in two seconds. It turned out to be related to my air conditioner so I had to call the air conditioner guy out.

I had a stocked-up drain then I submitted the claim online to American Home Shield and the site was easy and user-friendly. The contractor who came out was pleasant, polite, understood, and did a good job. They un-stocked the tub drain and was not affected. I made a phone call when I needed the contractor back and the person I talked with was quick to respond and understood the issue. He had an appointment set up for me the following Monday. Everything was efficient. American Home Shield is a good product and one could expect a really good service.

I'm a Realtor and I sell American Home Shield's warranty to clients. They are a little higher than a couple of others, so I always feel like I have to let people know, and give them brochures of the different ones, but I think American Home Shield does a good job. When our dryer was not heating, I called them and it was easy to file the claim. I got the message, but I didn't see it right away. I had to wait 'till the next day, which was prompt. The contractor ordered a part that they thought might be the problem and they came out with it. They come from Colombia, which is an hour and a half away, so they try to come prepared which made a lot of sense. The contractor replaced this one part and the dryer worked once, then it wasn't working again, so they came out a second time, repaired it and it was fine.

I’m more comfortable with submitting my claims over the phone to American Home Shield. I’ve tried it online and they didn’t seem to respond as fast. I have multiple numbers for them and sometimes you have to wait on the line for half an hour to get them. I usually hang up and call another number and the person answers right away. So, they need to change their phones. Nevertheless, every single person that they have sent over has been fantastic and the interactions were great. They were efficient and diagnosed the problem in 10 minutes. They were very honest, showed up when they were supposed to and returned my calls. I’ve never had a problem and they always kept me in the loop.

In September, I placed a call to American Home Shield for the refrigerator. The water ran out on to the floor every time the water and the ice dispenser was used. Their contractors normally call within a day or the same day so I called the contractor. They said they had called, but they called my husband’s old cell phone number. Justin came out that next day and had gotten the refrigerator all fixed in one day. He was professional and courteous. I had called AHS customer service and provided them with the updated phone numbers. I’m satisfied with American Home Shield and have referred them to numerous people.

We had issues with my dishwasher not working and my dryer door wasn’t shutting properly. We submitted a claim for it and the repair guy AHS sent was very honest, upfront and kept in touch with me. He had to order a part and come back and got it fixed at the time that he told me he would. Everything is now working great.

We had a Whirlpool refrigerator. The freezer kept freezing up solid. We had another company come out and they said it needed a freezer plug replaced but Whirlpool didn’t make it anymore. For over a year we didn’t have a freezer that we could use so that was very frustrating. When we got AHS to have it serviced, we noticed there was some other problems with the refrigerator. Their contractor was able to diagnose everything and initially fix it. They’ve been very professional and I was surprised at how fast they have gotten things diagnosed. They told us what they thought was happening and how they had fix it.

I'm happy with American Home Shield. We filed a claim online for the pool pump and navigating through the website was easy. Our interaction with the contractor who came out was very easy too. I showed him where the pump was and what the problem was. He had to go back and pick up the pump or the parts, and then everything was fine after.

The tech from Comfort First took a look at the HVAC system and explained that it would need a pretty expensive part. We went and took a look at it, and I wasn't able to do that at that time. I told him that when I was ready to proceed, then I would give them a call back and be able to proceed with that. He was very professional in helping us understand exactly what happened. He explained about the system and what it takes for it to run properly, a heat pump in this case, and how it integrated into our house. Though he wasn't able to resolve the issue, he was very nice and upfront. Using American Home Shield was very convenient. I was able to go out in the middle of the night and use the website to be able to get it arranged for the next morning.

I submitted a claim online for AHS for my washing machine. The contractor who came out was okay but the window hours for him to come were a bit of dilemma. The window I got was 6 o'clock at night. That time felt like after business hours and that was disturbing. Nevertheless, my washing machine was diagnosed the right way with the shots the tech replaced.

When a client of mine needed a repair for her AC, I set up the account and managed the transaction with American Home Shield to help her get her property fixed. She was happy that she got a new air conditioning unit but the inside of where the AC was leaking was never repaired. It looked pretty bad, so she wasn't happy about that. Nothing was done to it and a big old bubble was left in her ceiling. I had someone go out to try and patch it up, so that way it was smooth. But it still looks horrible. Other than that, American Home Shield did a good job in handling the claim.

My refrigerator stopped keeping things cold and it needed repair. After I submitted a claim to American Home Shield, it took a couple of weeks to get a contractor out here. He said that it could be repaired but the part would be in within five to eight days. It took another two weeks but he fixed it and now, it’s good. The contractor seemed to know what he was doing, he was very efficient and worked quickly even though he was not a talkative or friendly guy. Since then, the refrigerator has been working 100% fine. Everything went smoothly, except it took a little longer than necessary. We were scrambling trying to keep food cold and cooler.

Our washing machine had water in the pan and we called it in. Home Shield's customer service was good and the contractor, Sears, took three days to come out. They're different than the local people because they usually do service calls in a certain area at a certain time of the week. If you call them on Thursday you’re gonna wait ‘til Wednesday the next week, but that did not occur. Everything was done in a timely manner, so it was good. It was successful and I'm satisfied.

When I moved into my house in 2006, I've had American Home Shield. And then I renewed a couple of years. My air conditioning unit then was old. My description of American Home Shield is that they want to rubber band, duct tape, super glue and staple things together. So, what happened was, my air conditioning unit that was old which was pulling a lot of electricity just to work and my electric bill was consistently $354 a month in the summer. I ended up just cancelling and just paid the three grand out of pocket to get my air conditioning unit replaced. And then, my electric bill in the summer was $120, $140. And before that, when I turned on the faucet in the basement, it leaked, and water went everywhere. It was the second day that I moved in. According to American Home Shield, that wasn't covered. They said it had to be behind the wall.

We had a claim for a plumbing problem with American Home Shield recently. We submitted the claim online and navigating through their website was fine and easy. The service and the interaction we had with the contractor that they sent out were good and everything has been working fine since the repair. But we had a horrible experience with the claim that we filed for the furnace last year. Apparently, our furnace was put in incorrectly. The contractor, Superman Heating & Cooling, scheduled several times to come out, but they cancelled the appointment several times. Then, when they finally came out, they sent out their newest guy that never even knew what was going on with the project. Now, they eventually fixed it because they had to put in some sort of condensation pump in it. But we will see if that works because I’ve only used the heat in the last month or so.

We had a washing machine claim with American Home Shield and recently, a refrigerator issue. I made a couple of trips on that one 'cause it was a little tricky, but it all worked out fine. I also had an air conditioner claim in my vacation home. The air conditioner guy came out a couple of times for different units and said we needed an electrician for our fan in the attic, so somebody else came. All the people they have directed us to have been great, nice, helpful and polite. They solved the problems and came when they were supposed to. My only issue with AHS was trying to phone in a claim. It seemed like I'd have to wait forever so it was much easier to do it online. Nevertheless, I’d recommend American Home Shield.

Service Providing Contractors do not perform the work/repair under contract warranty issued by AHS. Contractor discovered authorized corrective issues with appliance and failed to cure and correct. AHS will not answer telephone calls with CS line and do not have a complaint hotline nor email address in order to contact them for a timely. All telephone issues are farmed-out to foreign countries. English is a second-language. Very hard to communicate any issues and far too time consuming. Question to ask: Why are there no BAD REVIEWS on AHS? Either on their website or the BBB. WHY? You can e-mail me at ** and I will provide you with more details on my experiences and with AHS. Avoid at all cost.

Called American Home Shield (Again for another property) about a main drain issue with my house. They sent out a Harvey Contractors for the plumbing issues. Plumber pulls out small snake and starts snaking the main drain line from inside the house. He pulls out some stuff (places it on the floor) and says he can't snake any further because this part of the plumbing extends outside the house... even though it's inside the house where it starts and there is no outside clearout.

I called because there was a leak in the wall from the pipe that connects to the outside hose bib. My contract and the website both claim they fix plumbing pipes and hose bibs, but after they came they claimed the company policy had changed and they only fix internal hose bibs now. My Hose bib is fine, but because it is glued into the pipe it needs to be replaced. They want $350. What good is the contract if they can change it at will??? Would never recommend to anyone.

I have been a customer for over 8 years. I have had no big repairs till now. Both my ovens stopped working and American Home Shield offered me $320 for replacement! Not sure where they are buying ovens from but that wouldn’t even cover 1 oven. I had no choice to go with the second option to repair the faulty part- 3-5 weeks to get my ovens functional!! How do they expect families to function without an oven for over a month. I decided to part ways with them and cancelled my contract - making sure that the open service requests would be finished out- I was already charged for the service call!! The icing on the cake came when American Home Shield didn’t cancel my account in time (because their retention department is flooded with cancellation calls - the rep I spoke to told me this) and then proceeded to charge me for another month!

On hold too long to speak with billing approx. 45 mins. Queen in billing said she called the company that provided the service and spoke with the technician that came to my home and he said "There was a diagnostic done to the toilet". When I replied, "Let's do a conference call" she then said "I will issue a refund." Go figure. They have contracts with bootleg company's to do repairs to your home. If this is your home you want quality work provided. Do not purchase home warranty with them. They are getting over like a fat rat.

DO NOT USE THEM. You cannot get them on the phone!!! We've had so many problems with AHS. We put in a warranty request for AC, and guy 2 days later did NOT show up- yet they had the gall to charge us $75 for the visit! We also had to get our own AC repairman, and AHS still has not refunded us. It is so obvious they pay for fake 4 and 5 star reviews.

This evening I received a "Overdue notice" about the payment of the second fee, I paid this fee in full over a day ago, online with a credit card. I called to voice my displeasure about getting this "overdue" notice and the lady I spoke with understood I was sent the second fee invoice and I shouldn't have. She read my "file" and surmised the second invoice was sent in error. She reversed the second charge and will refund my second payment. It should'nt have gone on this long to find a person that used some common sense to see the double charge was inappropriate. My thanks to the second operator that resolved this for me. Three stars does mean I'm satisfied with the experience.

I had a total of 5 visits by the same company to fix the same issues with my central air conditioning unit over a period of 2 months. The issue was finally resolved but somehow I was charged an additional $75 trade fee after the service was complete. I contacted AHS about the fee and had to request a supervisor to remove the additional fee. It's been over 2 weeks and I am getting emails from them demanding payment of the additional $75. Whenever I call back, I am on hold for over 30 minutes, no matter what time of day I call. I just wish that someone would answer the phone and take care of this issue!!!

I have had my policy of over 20 years and my most recent experience is cause for me to look elsewhere. I reported an issue with washer in March and service technician came and could not find the leak but did order parts for agitator issue. 3 months later my washer was leaking and flooding my laundry room every time I used it. I reported again and service technician came but could not even look at it as the sticker with model number was missing. Was there previously in March when parts were order but must have been removed by technician. Second company came out and reported same issue. 3rd and original service company was called out but told me one thing and then reported no malfunction found on washer - total lie. 4th company came out and was the only one to take apart and find issue. Cracked tub liner.

Our water heater stopped working due to it tripping our circuit breaker. We requested service with AHS and they had a plumber come out to our house this morning. When the plumber called to verify our warranty, AHS said they would not pay for the claim. They stated this was due to secondary damage resulting from a pipe leaking above the water heater. The pipe that was leaking was the pipe supplying water to the water heater.

20 Days of no downstairs air conditioning in South Carolina (before and after Hurricane Florence) due to incompetent subcontractors. (initially denied a new compressor) Only after I read my contract that says South Carolina residents may file a complaint with the South Carolina Board of Insurance did they issue a 2nd contractor (my original choice but I didn't want to wait on hold for over an hour - the usual wait time to request a specific contractor - my mistake) who said I needed a new compressor (duh!) which was diagnosed by my electrician and an independent contractor before the incompetent subcontractor said it was due to leaves in my unit.

We signed up for AHS home warranty and decided to use it once we saw there were a few electrical issues and a shower leak that was rotting our baseboards and drywall. As for the electrician, the company they chose for the original request never contacted us. We even called and he never called back nor came to fix our problem, this was in March of 2018. We called to pursue it but being on hold for an hour multiple times just to get zero results became tiresome so we eventually forgot about it until the plumbing issue arises in June.

I've had AHS for over a year. They are fine for small repairs. If your a/c breaks then you are better off hiring someone yourself. My a/c broke and it took several days to get someone out to evaluate the problem, and another week and a half to get the new part. The new part was rebuilt and lasted only a few hours. After calling the a/c company (Airtronics) to inquire when the new part was coming in they repeatedly told me that it had been ordered. It has been a few weeks and still no part. I live in Texas and it's very hot. Can you imagine going without a/c for 3 to 4 weeks? I finally hired my own contractor and paid to have it fixed.

I have had American Home Shield for several years, and until recently I have not called on them much. But, almost two years ago, we put in a service request for our ice maker, and they sent a company out to fix it, but they were not able to. We had to make multiple requests to get it fixed, but they keep sending the same company who cannot fix it. We have been doing this for almost two years now, and we still do not have a working ice maker. It has been incredibly frustrating, to not only be paying the service fees, taking time away from work to meet the technicians, and still have no working ice maker.

I called on 10-1-2018 for service on my Central A/C unit, worse contact. All the phone numbers dialed were never being answered. We called from 2 different phones. Now I'm presently on the phone finally after another 40 min wait. I ask the associate for a phone number of where I can make a complaint and he puts me on hold. At this time now the timing has gone further!!! I was offered two choices of companies which one of them was 300 some miles away would be here 4 days later to service my AC. The other who I picked had answering service that says will not get back to me until after 2 pm so I called AMS and the rep emails AC co. which call me back at 2 just to say he would be arriving 4pm but at 5pm he is no show.

The AHS reps help us out when we call in for our claims and their contractors represent themselves well when they come out and do the job. We had a clogged toilet and when the tech first came, he put a new floater on the toilet downstairs but it didn’t work. And then he came out again, and put something down in there and made it start flushing. Then on our shower, we were trying to figure out why it was leaking. We saw the water dripping from the shower head, and the technician replaced that and stopped the leaking. Overall, we've had a great experience with American Home Shield.

I made a claim over the phone for an electric stove repair and the AHS agent was fine. The customer service for the contractor company, on the other hand, was horrible. I had an appointment and the tech did not show up. I had called about an hour before the appointment was scheduled just to see if I was still on the schedule ‘cause it was getting pretty late in the day, and there was no answer. I left a message, and I didn’t get a response. I called the next morning and no one answered, and I left another message to contact me.

I went online to submit a claim to American Home Shield for a garage door problem and their process was not difficult at all. But it turned out that it was not covered so we had to replace the door itself. We understood so we just paid the $75. But the contractor that they sent was great. He gave us an estimate of what he charged and the work was perfectly acceptable. He stood behind his work and said that if we had any problem with it, we could just call him. He was upfront and we were very happy with him. So far, we have been extremely pleased with American Home Shield and this is the only time that something was not covered. We have also recommended them.

My AC unit stopped working. I went online and filed a claim to American Home Shield. I got an email and also a text message telling me who was assigned to me and their phone number. Within 30 minutes, I received everything. Usually, the companies assigned to me call within 24 hours. The ORR company was absolutely excellent.

The vents needed cleaning out. I called American Home Shield over the phone and a young guy who was really professional was sent out. So far the warranty has been worth the money. AHS has been satisfactory all around. They do what they say they're gonna do.

Our AC stopped running. The fan unit on the inside furnace would blow. But the unit outside wasn't kicking on, and so I had to report that to American Home Shield. The first time I reported it, a repairman came out and he said there was something that had tripped, so he replaced that part. About 10 days later, it happened again. The second repairman came out, and he said that the fan for the unit outside wasn't replaced quickly the first time, and it would overheat. He showed me where the fan bearings had worn out, so the fan wasn't spinning at full capacity. He also noticed some residue on it, so he said he thought my coils were leaking on the outside unit. So, he turned it in, and it took a long time to get a new unit. They had to figure out how to replace the outside unit.

We had a plumbing issue and it was really bad. We had a back-up so we were able to use our plumbing but we could not use the bathtub. I called American Home Shield and the contractor who came out was very helpful. He took care of the problem and did the repair in one visit. Everything has been very efficient with AHS so far, so we appreciate it.

I had an electrical outlet that was shorting out and I couldn't turn my bathroom light on. I went online and submitted a claim for it with American Home Shield online. When I do that, always hear back from somebody within 24 hours. You only get people to come during the work days, Monday through Friday. I wish they would've worked on the weekends, but I understand that it's gonna cost more money. However, if I have something break and I put it in online, I still hear back from the company and they tell me they that they would call me on Monday.

I had an icemaker and some light fixtures that didn’t work. I called American Home Shield's number, told their rep what I had, what I needed and where I live. They said somebody will call me within a day or two. The contractor called me and said when they’d be there. They showed up, asked what we were working on and I showed them and they fixed it. We checked everything and then they left. They were there for about 30 minutes and the process was a lot smoother than I had anticipated. Everything has been fine since then. I just had a couple of light switches that were bad and a couple of fixtures that needed to be replaced. Nonetheless, my interactions with the contractors went well. They were very cordial, very quick, did everything I asked them to do. I was pleased with my experience with them. American Home Shield is worth the money.

The AC quit working and I called AHS. The reps were nicer than most people I talked to and the contractor called me the same day. He was informative and good. He took the time to explain what was wrong, what he had to fix and how he fixed it. This wasn’t in-and-out and someone that does a job and takes your money. I hope that if I had future problems with the AC, he would be the one that comes out. The AC worked well for a week and a half. He mentioned that the fan motor on the outside would probably be the next thing to go bad and when it did, I called AHS and someone came right out and fixed it. AHS does things well and quickly. My warranty is gonna be up this January, but I’ll be staying with them for another year.

My AC had some little part that broke on it and it quit working. I called American Home Shield and let them know. They had a company contact us and schedule the time to come out. The company was very professional and did a good job. They came out, replaced a part and we were back in business. The contractor who came was good and professional. However, every time American Home Shield renews my policy, they up it five bucks. But I’d recommend them to friends. They get on top of things when I call.

My garage door wouldn't open all the way and so I put American Home Shield on the phone and submitted a claim. Three days later, techs from Reliable Garage Doors came out. The first time they were here, they thought the issue was something about the spring. After they fixed that, they told me that there was something wrong with how the garage door was being programmed. So, they reprogrammed it but the garage door still didn't work. They came back a couple of days after that and they replaced another board in it, but the garage door still wasn't working right. They then replaced the garage door opener and the garage door has been fine ever since. It was frustrating that the techs had to come out thrice, but the overall experience was fine. I would definitely recommend American Home Shield. Having a warranty on your property is very valuable and American Home Shield has resolved every problem I've had.

I called American Home Shield to submit a claim on a washer motor. The reps were very courteous and they let me know whether it was under warranty or not. The contractor was knowledgeable and got the job done. It took five days since he had to order a part. Since then, the washing machine has been working very well and there has been no problems. AHS did what they said they were gonna do and that was why we got a warranty. We used them a couple of times and they got everything we needed taken care of. Some things weren’t under warranty but they did what they were supposed to do and I would recommend them. .

I filed a claim online for a toilet issue and the process has been seamless. I was impressed by their response. The contractor was the same contractor who came out for a previous issue, so we had already established a rapport and it went good. The toilet has been perfect since the repair.

I've been really satisfied with American Home Shield's service so far. I've called a couple of times for the AC for different things and they've come out right away. Submitting a claim is really easy. We do it online and somebody calls within 24 hours to schedule the time to come out. The contractors have been great and they are usually out within less than 24 hours. They had to replace the compressor or capacitor. It was really easy and it only took the tech a few minutes. Now, the AC is working well. Having a home warranty saved me much money and American Home Shield is definitely worth it.

My experience with American Home Shield has been fine. One time, my tenant gave me a call that the AC wasn’t working. I called American Home Shield to file a claim and the rep I spoke with was polite. The contractor that AHS sent out already helped me before. It was the same guy and the same company, so it was okay. He fixed the AC and he did it fast. So far, it’s still working good.

We had an issue with a switch and made a claim to American Home Shield. The technician from Electrical Service Professionals was great. He came and fixed the issue in less than five minutes. Everything has been fine since the repair.

My condenser unit in my AC wasn’t functioning and AHS sent out a contractor. At first, they said the whole unit need to be replaced. When I got the estimate back from American Home Shield, they said it was gonna be umpteenth thousand some odd dollars for it and asked for a second opinion from another contractor. They came out and said we just need to replace a small capacitor and add a little bit of Freon, and then it worked fine ever since. The first contractors were completely incompetent. I had gone back and looked at their reviews and unfortunately they were terrible. It was about 24 hours later when the second one came out. They were professional and wasn’t trying to do any more than what he needed to do.

American Home Shield sent Aaron Plumbing & Heating a couple of times. They worked on our kitchen sink which was fixed before. They came out for the same leak. I called in my claim because the selection they have online is kind of vague. For example, if I say it's a certain item and that’s what’s wrong because that’s the only given, then they’ll say I didn’t say that. I learned the hard way that I have to go to a person because then they tell me that because I did not tell them that these things were wrong with it, I gotta make a new order, and the person couldn't fix it.

I submitted a claim over the phone to American Home Shield for my refrigerator and the experience was excellent as well as the interactions with the rep and the contractor. The lady who was running the office personnel called me every time anything was decided and I found that very unusual but it was good. The young man fixed the refrigerator and it came out perfectly. I had a different type of home insurance policy before with a different company and it was horrible. AHS does it nicely and I always get a little follow up email. I have three policies with them, so that's why they're good and I would recommend them.

I submit claims online to American Home Shield. Nobody answers the phone. When we have to call somebody on the phone, the music plays for at least 45 minutes to an hour. It would be really helpful if they can fix that thing because it's always not possible to interact online. We need to speak to some real person sometimes and it's almost impossible to get hold of somebody. I had an issue with our Sub-Zero refrigerator and if the refrigerator doesn’t work, the food gets damaged. It's a big disturbance and always a hassle. We all work but we needed to take off and wait for the contractors to come, and it's a pain in the butt. The first contractor from Appliance Doctor visited twice. He didn’t fix the problem so he said that they need another expert. He transferred back to American Home Shield, and American Home Shield got another guy from Joe’s Repair. The guy visited twice as well and he fixed it. The fridge is working okay as of now.

We had an air conditioning unit that was 20 something years old, and American Home Shield wouldn’t do anything about it. They sent out one company whose recommendation was the unit was too old and that it should be replaced. They didn’t like that answer, so they sent out another company who told me the same information, and they didn’t like that answer either. They didn’t want to do different tests and figure out where a leak could be or may not be, which was then extending my not having air conditioning. We ended up having to buy a new air conditioning and heating unit out-of-pocket because they wouldn't do anything. They ended up giving us $1,000 as a pay-out, but we spent 10 grand after paying them thousands of dollars for service.

I called American Home Shield to have them send someone to fix the refrigerator I had. Its compressor was not working. The people they sent attempted three times but couldn't fix the unit. It was a long process. American Home Shield then told me that they can either give me some money and I could buy a refrigerator on my own then provide them the proof of purchase or I could go to a website and pick one from the units offered there. I decided to buy a unit on my own and get the reimbursement. It took 2 months before I got the refrigerator but I'm happy that I was given a new one. That was really good. I'd highly recommend American Home Shield.

I submitted a claim online to AHS about my microwave. I tried calling before and I was trying to find a representative and it took me more than 30 minutes especially when I was trying to explain to them the problem. Because in the beginning, there was a contractor that came out. And what he was telling me was to clean my microwave, take it off the wall, open the whole appliance, and clean the grease out of the electrical system before he could fix it. I said I didn’t even know how to take that off. I told AHS what he was trying to do. They told me, I was supposed to just clean where I put my food in. I said I didn’t want that contractor and I wanted a different one. Because I looked online about that contractor and he got some bad reviews. I figured we’d go with someone else.

I live in a small town and American Home Shield usually gets somebody two to three hours away to fix things. It takes time for the company to come out here and they don't give us the first preferential treatment. We had an electric company come out and the interaction with the techs wasn't too pleasant. At first, we had somebody who just said our furnace needed to be clicked on, and he did it for two minutes. He turned off the fuse box that went out. But we turned around and had to call them back because it wouldn't heat. The electric company didn't come back right away and it took about two or three weeks for them to come back. They checked it out and they were gonna fix it that day, but then they said that they couldn’t fix it and that it needed to be replaced.

We recently had plumbing and pool claims with American Home Shield. I had several drains in the house that were backing up and branching out through the house and I submitted a claim for it online and their website seemed to be fairly reasonable. It would be nice though if there was a way to update a claim and I can select multiple related items when I create a ticket. If I forget an item, I can't update the ticket. Once it's done, it's done and when I called the guy in, I got the runaround.

My air conditioner quit working. Two bedrooms were not receiving any air flow. I put in a request for service and American Home Shield responded immediately and Anthem Air Conditioning responded the next morning setting up an appointment 3 days later (they could come the following day but I was unavailable). The technician arrived on time and was very pleasant and professional. Upon completion of his inspection, he had replaced the filter (very dirty) stating this would cause poor air flow. He also suspected a probable dirty coil.

American Home Shield has charged me twice for the premium payment. Once for the discounted rate, and the second time another full amount without discount. I have contacted them several times and sent them my credit card statement, yet they won't give me any update or response. It is very sketchy and irresponsible.

Second time using the warranty. I have been without air 4 days now. They are supposed to replace the unit. They are telling me it gonna be 7 days before they can get the unit to the air conditioner company. Then they will schedule to install at a convenient time for them. It’s not ok. Then they are still charging extra if I’m gonna pay to have the thing replaced and have to wait 11+ days to get it done. Why do I need the warranty company. I could pay the AC company and have it done the next day. The first time I used them for something it took over 2 months to get the issue fixed. On top of that when you call it literally takes them 45 mins to answer the phone then they need to transfer you and it takes that person 45 mins to answer the phone and then it happens once more and then they say I need to do this then call you back then you never get a call so the process starts again.

I've been on hold for 15 minutes for the second day in a row. (Never mind, after 20 mins. the call dropped.) The "Contact Us" button on the website goes to the phone number or "Request Service" which requires payment. Even the "Not Fixed?" button on the closed service call takes me to "Request Service", for a new fee. The washer drain was backing up. AHS sent a plumber for the $80 fee. The man said there was no cleanout and quoted me $1300 for the job. I called another plumber, who for $165 used the vent pipe to clear the blockage. Now I can't reach anyone at AHS to refund my service fee. Seems only fair but they won't talk and there's no contact or email on the website. Just the phone number which they haven't answered after a combined 40 minutes on hold.

I had this warranty about a yr ago. Went to another company but said they have more covered services for my price and came back. After being covered for a month due to the hurricane I assume or malfunction (who knows) my HVAC unit went out. I was denied because I was told I should have known. How? That's why I invested in your services. I don't know how long I'm going to stay with this service. This was not what I expected. I have an asthmatic child in the home and thought I was doing a good thing by purchasing this product.

Anything having to do with air conditioning or water heater systems, expect to be "held hostage". AHS drags their feet on these, presumably in hopes that you will pay to fix it yourself, rather than wait in the heat, or without hot water. Sent out an A/C company that charged me $500 [not covered by AHS] then A/C broke down 2 weeks later & told me I needed a whole new system. Drug their feet to tell AHS anything & when they found out they couldn't give me a quote [see above charge $500], they said I just needed a compressor & AHS only paid $475 - I had already replaced my system with another company for $9100 [due to heat in Texas] 1/2 hour on hold every time you call them - no resolution - They just want you off the phone. Also does not cover color replacement [stainless, etc.] of appliances, so you have to cover the difference.

Our air conditioning unit broke at the end of August. American Home Shield sent out a contractor who said that the compressor was broken and it would need to be replaced. American Home Shield contacted us and said that the replacement was approved and they would proceed. There was no word from anyone for two weeks so we called and they said that they had screwed up and never ordered the replacement. They assured us that they had now ordered it with expedited shipping.

We've used AHS for the last few years since we've owned the home and submitting a claim online to American Home Shield was easy but it was a little bit more difficult to have them call me back. I had a problem with my breaker and they sent an electrician to fix it. He was prompt and courteous. I also filed a claim to have a washing machine repaired that they claimed was unrepairable. The option that they gave me to replace it was minimal, so I just took the cash and bought my own washing machine. That was three weeks ago. Then for the third case that I claimed, they never called me back so I just said, “Forget it.” It's not the best service. It's just okay and I'm not sure I'm gonna renew.

American Home Shield has the online process for claims submission so I was able to do that after hours when I got home from work. It was very easy too. The icemaker on my refrigerator had broken and I appreciated that the contractor who was assigned called me to reschedule. He said his schedule had cleared up earlier than he thought and that he could come three days earlier than we had planned, which really helped with my schedule as well. It was great dealing with him and the ice maker has been working perfectly since. It's like it's brand-new. I'm glad I had the warranty when I needed it. Plus it's worth the money. It paid for itself and it gives me peace of mind that if something breaks, it's not going to be a massive hit to my savings account if it's just a simple little repair. I've even recommended American Home Shield to my parents and they are starting their plan as well.

Our toilet was leaking, so I submitted a claim to American Home Shield online and the process was great. I got an immediate text who was coming and it was immediate they assigned it. We had another company years ago, and the guy opened the door and trash was falling out of the car. These people now had a van and they look like they were a bigger business. It wasn't a fly-by-night company, so I liked that and they were very professional and fixed the problem. But I hope there was a way online to specify you needed somebody sooner because they didn't call back for two days. We were fine. We put a bucket underneath, but some of these things can't wait that long.

American Home Shield sent a contractor out to work on my refrigerator, and he snipped a vital line that rendered the refrigerator useless. They gave me money towards a new one, but it was something that could have been avoided. The guy that was working on it didn't know what he was doing. But the recent guy sent to work on my garage door was awesome. He was a great guy and showed up when he was supposed to.

I bought a house at the beginning of the year and the dishwasher didn’t work. I called American Home Shield and talked to a lady named Lily to submit a claim. The guy that AHS sent ordered some things but he couldn't fix the dishwasher, so he sent another guy out who was very nice and able to fix the issue. I recommend AHS.

When I had to get my septic tank pumped, I filed a claim with American Home Shield online. It was a good experience. Afterwards, they contacted me by phone and it was great in terms of their professionalism. The contractor who came out was a nice guy also. He was polite and it was quick. They did it fast and they were gone. After that repair, the septic tank has been great.

Both of my air conditioning coils were leaking and when I submitted a claim online to American Home Shield, I found out that at night and weekends, it’s simple to go online and get a quick response. I could also follow up directly with the vendor if I need to. American Home Shield sent out a good crew. They were responsive and did everything that I could ask. They came out, evaluated, and worked out a solution which included having to replace my outside units. I had to pay for those because it’s a regulation with North Carolina to switch over to the new Freon, but the price and the service that was negotiated was satisfactory.

I had a pool heater that was not working and I submitted the claim online to American Home Shield. It took a week to get somebody out and the guy from JK Plumbing and Heating said that the display was out on it. They don't carry that part anymore and they have to replace the whole thing. They're waiting on a part, so it's been at least three weeks. I got a hold of them twice now to find out what's going on, and I haven't been getting any email or anything from them until just recently. I have to keep pushing the contractor to get the stuff done. On the other hand, Choice Plumbing and Heating was good. The heater kept clicking right off. They said it had a broken part and they came back out and fixed it quickly. American Home Shield is a warranty program and if your fridge breaks, you would call them and they would replace the part or get you a new one so you can’t beat that. So far, it has worked out well and I'm happy with the whole experience.

I have a few expensive appliances in my house, like a Sub-Zero fridge and a Dacor oven. American Home Shield wanted to replace my Dacor oven, which is $5,000, with a $1,000 GE. I ended up working something out and in general, I am happy with them. However, if something breaks down beyond repair, they’ll replace it with whatever they wanna replace it with but not with the quality and the value.

The power company came out and swapped out my meter, and after that, the air conditioner stopped working. I submitted a claim to AHS, then the air conditioner man came out and looked at it. He said it didn’t look like to be a problem with the air conditioner. And they then sent out an electrician who came out, and he found some electrical components that he needed to replace. Once he did that, everything worked fine and I’ve had no issues with the air conditioner since. The technicians that came out were very good as well and I had no problems with them.

I only had two services with an electrician and a plumber, and I made two payments. American Home Shield still thinks that I owe one payment and they said my account was past due. I don't want to pay because I know I won't get the money back afterward. Also, submitting a claim to American Home Shield was difficult. It was hard to talk to people and then they didn’t know exactly what they were doing. I've talked to four people, and the case about the payment is still going on. Also, the last contractor who came over was great but all the other ones were not. I won't do business with American Home Shield anymore.

We have a clothes dryer that stopped working. So, we posted a work order on American Home Shield website. After five days, they got a hold of somebody in the Galveston area where we’re working. The contractors came out and they were prompt about getting things done and making service calls. They took a look at the dryer and determined that there were four parts that would be needed. That was about three weeks ago, and we’re still waiting for the parts. They told me that two of the parts had come in and two other parts may come in today. There has gotta be a way to get parts quicker to suppliers because we’ve been out of service for about a month now. So, when the parts come in and they get installed, I’ll be happy. But it’s certainly taking a long time.

I recently filed a claim for the AC because the condensation pipe was disconnected behind the AC, making it leak. I submitted the claim online and I was pleasantly surprised at how easy it was. Within 24hrs, Stockdale Service Company came out. They fixed it and told me some other stuff about the AC unit. I had a good experience with them so far.

I appreciate that American Home Shield has the phone service for their customers as sometimes it can be very difficult submitting claims online. When my refrigerator went out, I did it over the phone and I never had a problem at all. American Home Shield gave me the phone number, I waited a few hours and then I called the contractor till they have the claim in. The contractor was very good about setting up a time and following up. It took about three weeks and we understood that because the contractor had to order the parts. The contractor called me back to say the parts were in and scheduled an appointment.

I have been with American Home Shield for 12 years and when we had issues, it was apples to apples, meaning, we had a top-of-the-line softener and it took AHS two months to find the equipment, which I found right online instantly. Still, they bought a top-of-the-line water softener as a replacement. But with my garbage disposal, the one they gave me was pure junk. Even the fellow who came here said he had never heard of the brand. That it's probably made in China. What happened was, we had a garbage disposal that was with us for eight years. It finally went out so they replaced it. But the new garbage disposal lasted a little over a year. So I spoke to AHS and said the original disposal I had was a couple of $100s. They replaced it with a $50 unit whose brand name I've never heard before.

My experience with American Home Shield was great. The contractor did exactly what I wanted him to do and he had to come back a couple of times, but I'm very happy with Mark's Appliance Service and American Home Shield. AHS's claims process was easy. I went on the internet, which was a lot easier for me, and filed my claim. And then the second time, I had to get them back and I talked to the lady. So far, American Home Shield is doing a good job and I appreciate it.

I had an issue with the air conditioning unit. There was a piece that needed to be replaced ‘cause it was freezing over and so, my AC wasn’t working. The claims agents from AHS who assisted me were straightforward. They said someone would come out and look at it and they would let us know what needed to be done, whether it was something that needed to be replaced all the way or whether it was fixable.

I filed an online claim for my garbage disposal and using the website of AHS has been fairly easy. The contractors were nice. They fixed it and then they had to come back because it stopped again. The second time, they were able to fix it again and they told me if I have problems, I could call them back. The garbage disposal has been working since. I’ll tell others to try AHS out.

We had a leak in the pipe that went into the toilet. I filed a claim with AHS online and I had a call. The contractor went out to Lynnhaven to fix up a plumbing thing and I paid the deductible online. Mike, who had the house listed, met the guy out there. The first guy who came wouldn't wait because he didn't have a gate code. Mike had to wait three hours then and another two hours the second time. I sold the house and the warranty was supposed to be transferred into the buyer's name. The buyers haven't complained about the repair. I've had to fight with AHS all the time and the experience has really been a nightmare. Contractors are supposed to go out within so many days, but it takes forever, especially when I got an air conditioning problem. Plus, they have all kinds of excuses. I've had to call Stephanie, our representative, for her to straighten things out.

I had my American Home Shield warranty for a few years and they were really helpful and courteous. Submitting a claim was a good experience. Most recently, I had an electrical issue and I had good interactions with the tech they sent out. However, I needed to cancel my contract with them because I got a new home and I don't need it at this time. Still, I’m gonna get an AHS warranty back as soon as I’m ready. I recommend American Home Shield.

When our AC broke down, I submitted a claim to American Home Shield. The online process was very easy and the contractor who came out was very good. He knew exactly what to do. In addition to that, he was very personable and professional. He came in and got it done. Having a home warranty is very important, and I'm glad that we have American Home Shield on our home. It's a good back up plan and it gives you comfort.

My hot water heater was leaking. The submission process wasn't working right with AHS' app when I tried to submit a claim so I did it over the phone. When I did that, the process was easy. The contractor who came thereafter was great and since he fixed my heater, it has been working well. I'm very happy with my AHS warranty.

Submitting claims over the phone with American Home Shield takes forever. It's ridiculous. However, I still call because online, I can't explain what the issue is. I just click a box but there's nowhere to type in the issues. If there will be a comment box, it would definitely improve the online process a lot and then I could use that. Recently, I submitted a claim for our washing machine. The tub was rubbing on the bottom. The first contractor that American Home Shield sent out, AAA Appliances, never called me and couldn't get anything worked out. I was trying to talk to AAA but they wouldn't even text me, so I had to get that claim re-filed.

I was a little surprised when we did the hot water heater a couple of years ago as American Home Shield didn’t cover all the code upgrades. I recently tried to submit a claim for the garage door on the phone and I was on hold for a long time, so I did it online. We’ve had two or three contractors come out and they all seem competent in getting things done and getting out.

I’ve dealt with AHS for a long time and I’ve never had an issue with them. We recently submitted a claim for the refrigerator because it wasn’t cooling. I did it online because it’s easier, but I’d prefer to talk to someone. Once I did get someone on the phone, I made sure I got the number from them, so that next time I could directly call them. The contractor AHS sent was great. They came but had to come back because it started acting up again. They had to order a part, which took time. It’s not their fault, but at the same time, if you have a broken refrigerator you shouldn’t have to wait another whole week on parts. But despite that, I’m happy with my experience with them.

I had a problem with my dishwasher. I started it up and I went along about my other business, and I came back thinking the dishes were done. There were two green lights blinking, so I shut the door and tried to restart it. The soap was still in it and I couldn’t get the buttons to do anything so then I called American Home Shield. The reps were nice and helpful. The very next morning, they sent a tech out. That was wonderful.

I phoned American Home Shield as our AC wasn't running, and the rep I talked to was effective, pleasant, efficient, and didn't take long. The next day, the contractor came out, and he was great. He answered all my questions, resolved the issue and the AC has been fine ever since the repair. I feel reassured having American Home Shield to cover me in instances of unexpected circumstances. I'd recommend them.

I’ve been waiting for 1 week to have my water heater replaced with no end in sight. Each time I call customer service, I wait at least 45 minutes and the rep generally doesn’t have the answer I need. The service is frustrating and I have no clear timeframe for resolution. I had a water heater issue a few years ago and AHS fixed the problem in 2 days.

AHS faithfully took our money since 2005. In 2017, after 12 years of an occasional minor repair every few years, we had to replace our garbage disposal, dishwasher and water heater. When we were up for renewal, they declined to offer us a new policy for 2018. When we asked for an explanation, no one could give us one. We paid upfront each year and never failed to pay our service fees. Although we are happy with our new company (AFC), so far, we wanted to warn potential customers that AHS is "great", until you need something replaced, rather than repaired.

I've had the worst experience of my life with this company. They do not care. I honestly don't know how they have 4 stars on this page - some reviews must be fake because we are out $5,000 and they have DONE ABSOLUTELY NOTHING but offer us $500, which doesn't even pay for the cost of our contract with them. Let me be clear: We are OUT $1,000 (contract monthly rate and freon costs) + $4,000 for a new A/C unit which is mandatory in NC because the parts can't be mixed up under code. American Home Warranty - essentially, stole $5000 of our hard-earned money, not to mention our TRUST. We would be better off if we had never heard of them at all.

Tried to get our house re-keyed and requested the service through AHS. Waited a week and nothing ever happened. Called the contractor and they said they don't work through AHS since they never pay. Called AHS and of course waited on hold for 25 minutes and finally talked to a representative. They proceeded to search for another contractor for 2 days and said I needed to call back then. So I waited on hold for 40 minutes just so they could say they were unsuccessful. I then had to call someone else to learn how to get my own contractor.

The electrician they scheduled didn't show up and cannot be reached out. I called them twice on Friday and the following Monday. They themselves cannot reach the electrician either (by phone or by email). However, they insist to use the same electrician without scheduling another electrician; they said that the work is shown "completed" in their system. This is ridiculous. I wasted a lot of time (you need to wait 20 minutes to get answered by their call center), will not use this company again.

I filed a claim to American Home Shield for my range. I did it online and their website was good. Their contractor called me in two days and he was very, very professional. My interaction with him was fine. I had to order another range though. AHS gave me a site to go on and I picked out my own range. So far, I've been with American Home Shield for two years. My parents have it too as well as my brother and sister. We've had it for a while. American Home Shield is a good company and having a home warranty is very valuable.

American Home Shield seemed a little more credible and they seemed like the leader in the industry. Recently, 1st Choice Heating & Air came out when my air conditioner wasn’t working. I made the claim online and the AHS website was pretty good. Also, the tech was really nice, friendly and professional. However, I need to call the Home Shield people because I’m starting to have an issue with the air conditioner again.

American Home Shield sent out a nice guy from Precision Appliance Repair for my leaking dishwasher. He took it all apart and said that the interior door gasket was torn up, but the exterior door gasket was good and it should not be leaking. He also said that we had and oversudsing problem and advised me to change the soap and to call them back if I continued having problems. So we changed soap and it quit sudsing, but it was still leaking. I called the company back and I was told that they were gonna refer it back to AHS to get a different company and that it wouldn’t cost me anything since the problem hadn’t been resolved.

My experience with American Home Shield was terrible and the biggest issue is with the guys that they are associated with. Those guys don't call and don't show up. They don't let us know what time they’re coming or that they can't make it. They won't even call to say that they are on the way. We got numerous properties and we use American Home Shield, so our renters need to be assisted within 24 hours but when we call Home Shield, the contractors don't call and they do BS work. The guy right now fixing my microwave said that the part would take about three days but there hasn't been a follow up yet. So, we still haven't got the microwave fixed.

I had a garbage disposal leak and when I submitted the claim online to American Home Shield, everything went smoothly. The contractor who came out was great. He was very thorough, cleaned up his mess and was in and out. He fixed it within an hour and told me to call him back if I had any problems. Since then, I have had no problem at all. I had to call AHS once because the service had to be postponed but everybody was very nice. I've had AHS for a while and they have been excellent. I've recommended American Home Shield to many people, co-workers and others. I told them the experiences and four out of five now have American Home Shield.

I was having problems with my washing machine. The repairman came to the house on time, was able to assess the issue, told me that it could not be repaired and put in the paperwork with American Home Shield. He told me it would take a couple days to process. I called AHS after a couple of days 'cause I was anxious to get it repaired and they took care of it right there on the phone. They sent me an email saying either they buy me a new one or I can go on and get my own. Then they gave me a credit of a certain amount of dollars. Now, I have a new machine and it's working great. Our experience with AHS has been very good and I have recommended them.

We had to call American Home Shield to submit a claim since we were having an issue with the bathroom. The tank was leaking in the toilet. But whenever I called the customer service, I had long holds. It was not a very quick way to put the claims in or to reach out to customer service. The contractor that AHS sent out was professional and very courteous, but I was not told that the thing had to be replaced. I thought that my warranty contract with AHS would take care of all the issues that we had, from the appliances to the plumbing, but I found out that I had to pay from my pocket for the replacement of the entire product. Everything is fine now, but that was not a pleasant experience. AHS has less than average quality of service.

American Home Shield originally sent Cali Pool which misdiagnosed what was wrong with my pool. Cali Pool collected its service fee and was telling me that the entire system needs to be changed, and American Home Shield is not covering, and then they would give me a price to cover it. Had I not had the bad experience with them two years earlier, I would have probably said, “Okay, go ahead and do it.” Once I reached out to AHS and told them that Cali Pool has been at my house a couple of years prior and that they are not really an expert with the pool and that they’re just out there to collect their deductible, AHS agreed to send me another company without asking me for the service charge. A-1 Pool came, the technician looked at the equipment and he immediately found out what was wrong. It was just a switch that was flicked in a wrong direction.

My tenant's garbage disposal has been getting in trouble. They had to keep pressing the reset button, and it finally wouldn’t run again so I called AHS. I talked to the plumber who was coming on a service call and told him it was a 12-year-old garbage disposal and the tenants said it was all rusted, so probably it would need a new one rather than just Band-Aid it and they had to come back again. Instead of replacing it, they got it to work again.

My house was getting older but it is a great house. So we were considering selling it and my sister talked me into the home warranty. She said that they've a great experience with American Home Shield and that we should get it, too, and protect our house instead of selling it. It was worrying me that I was gonna have to start facing repairs, so I asked around. I got a lot of negative feedback not only about American Home Shield but about the home warranties in general . People said that they weren’t worth it, that they only replace parts and only repaired things not replace them. To me, I was fine with them repairing my things as long as it was covered. I went ahead with my sister's recommendation and purchased American Home Shield.

The drain line of my air conditioner was clogged up and it was coming out of the pan which dripped outside rather than going into the drain pipes inside the house. I filed a claim on the phone with AHS and it was pretty quick to do. It only took a few minutes and the rep I talked to was good. The tech had to come out and clear the drain line. He was a nice guy and he did a really good job. He had been out about a month earlier to replace a computer board and both times, he was friendly and took care of the problem. AHS is a good service. I’ve used them twice since I’ve signed up with them and I’ve been really happy with them so far.

Lee’s service is the best contractor here for AC so I asked AHS for them. I was pleased that it worked out that way. I like it all my experience with AHS except when I call in, there’s a long wait to get through to them.

A pipe burst and the basement in my house was flooded. I submitted a claim with American Home Shield over the phone and the claims reps were extremely helpful. They gave me the number of the plumber. At first, I thought the pipe was just leaking but the pipe ended up bursting. I was able to get the plumber and he did the repair as an emergency situation. My dealings with the plumber was fantastic. When the pipe burst, he was on another service call and yet he still walked me through what I needed to do to turn off the water in my home. When he was finished with that other job, he came over and fixed my pipe quickly. I was very pleased with the high priority that was given to my problem and everything has been fine since he came out.

The oven was broken. I called in a claim with American Home Shield and it was pretty easy. I told them what was wrong and they said they'd send someone out to look at it. The contractors have to do it within 24 hours, so they usually contact me between then. For this claim, the stove was 40 years old and it was the original stove here in my house when it was built. The techs thought that was funny and they replaced it because there was no way they could get the parts to fix it. They sent a replacement from GE, a company out of Grand Prairie or Dallas, and they had to bring it down here. Then they were supposed to put it in but they couldn’t because it is propane. So they had to call the original people to come out and look at it, and they came back and put it in for me. It took a couple weeks to get a stove, but it wasn’t too bad.

I have a washer problem that started last March. We had four guys come out to try and fix it. But they couldn't fix it. The guys from the first company came and said they had to get another part. They got the part, came out, and said it was fixed. It worked for two washes, and then it stopped working. Then another company came out and said the guys from the first company didn’t fix the entire situation. And so, they tried to fix it. They ordered the part, which took another three weeks. When that part came in, they tried to put it in and fix it, and said, the part's not gonna fix it. They said my machine is completely gone and that I needed a new machine.

My dishwasher quit on me for the third time and I called American Home Shield. I had the motherboard replaced on it because it was like the first time where the machine worked for a few times, then, come to find out, it wasn't totally working. Then, the second time, I used the machine one time after the techs came out and it worked for one wash. However, it never even finished draining out. The machine cut off and wouldn't turn on at all for me. The last time, Barfield's Appliances & Part came out and they said I needed two or three parts. They sent the claim to American Home Shield and they approved for 572.33 to replace the appliance.

I made my claim online and it was easy, but the service is not complete. The contractor company had an order to do two repairs. They corrected one issue and didn’t correct the second one. I was left with a half-done job. When I called the company, I was told to call back Home Shield. It seemed like they wanted to get paid again. I was left on hold with AHS, so I hung up the phone. I still need to call them to finish it if it’s not too late. AHS should’ve followed up and asked if it was complete.

I initially submitted a claim online to American Home Shield for some AC work. The website was user-friendly but I wanted to request a specific vendor who did the installation and has worked on it, and I couldn’t do it online so I ended up calling them. The rep I spoke with was very helpful and got exactly what I needed. He made sure they cancelled out the existing request and placed it with the vendor I wanted. The contractor was very good and professional. It wasn’t exactly fixed the first time and I called again. They sent another person out who was a little more thorough and he did his job. He checked everything and fixed the problem. Since then, it’s been working fine and I would recommend AHS.

Our dryer was making a lot of noise and the washer wouldn’t drain the water like it was supposed to. I submitted the claim online and American Home Shield responded quickly. The contractor they sent was good. He was from Brink Construction and he did what he had to do. He told me what the problem was and when he would be back. Since the repair, everything has been performing great.

Our air conditioner quit cooling. Although it would still fan, there was no cold air coming out. I made an online claim to American Home Shield. The website was okay but I had a problem with it because we had a heat pump as opposed to a central air, so it kept thinking I was talking that the air wouldn’t work. But it’s a heat pump, so it was a little confusing.

We recently had a water heater that had a problem and I filed a claim to American Home Shield. I usually do it online since it’s faster than calling and I don’t have to be put on hold. Scheduling wasn’t an inconvenience because my husband has a flexible schedule so, he can work at home at times when stuff like this happens. Everything is working fine now. I don’t have any complaints so it was good. However, the service sometimes takes a long time. I put in claims for the house that I rent out and it took them a long time to come back with parts. The people that AHS contracted with made multiple visits and that is something that AHS could talk to them about. Having a home warranty with AHS will save you a lot of money if something messed up in your house. So, it's worth the $50 a month. It comes in handy when you need it.

We have two American Home Shield policies and the trouble is finding contractors that work with AHS. Also, it's hard to communicate with a person online because they have an accent and it's hard to understand them so we were a little frustrated with that, too. I had a really poor experience with our furnace and I couldn’t get straight communication. But it was a very good experience when we had a claim for two ceiling fans that weren't working. The technician from their contractor, Shad's Electric, was very professional and helpful. He was able to repair one of the ceiling fans and replace the other one.

I submitted a claim online to AHS. I wanted them to come out and take a look at the problem I was having. I wasn’t sure if my evaporator was working. And they took a look at everything and said it was all working well.

I went with a larger warranty with American Home Shield that would take care most of everything I have in my house, but then I’ve come to find out that some of it are not really under that. Also, some of the contractors that American Home Shield has sent out could have been better people. When I filed a claim for my water heater that was shorting out in some way, Greenway, the contractor that American Home Shield sent, wanted to put in something new and charge me $400 for that. I didn’t agree with that because when my water heater was put in a few years back, I didn’t have to have that on there. That's a lot of money and I have not paid Greenway because that's not fair. And they haven't called me back. So then, I had to leave my other hot water heater up there because they said the opening now wasn’t big enough for them to bring it down and that I would have to have all that taken down before they could break it.

American Home Shield has been very good to me. Their online site is user-friendly, and whenever I’ve had to have a callback, they’ve always been helpful. I have to pay a $75 fee and I have my monthly fee, but it’s like life insurance. I had a guy come out one time who said I needed a whole new AC system ‘cause the outside of the unit was rusting. Now my whole air conditioning has basically been rebuilt. I’ve also had a dishwasher that they’ve come out and fixed a couple of times.

It is easier and faster to submit claims online to American Home Shield, and we can do it any time. Then it usually takes a day before we get contacted by a contractor. Those that have been sent out were pleasant and easy to work with, and they got the job done. Recently, our microwave made a horrible noise and stopped working, so my husband filed a claim. The contractor, APCO, needed to order a part and the repair took less than a week. The microwave has been wonderful since then. We've been with American Home Shield for two years now and we’ve had a very good experience.

Our oven was not heating up so I called American Home Shield and put in a claim. The rep was very professional and we had a good interaction. The contractor, RC Appliance, came out in less than a week. They explained what they were doing and we had a positive interaction with them too. But the techs took two visits to fix the unit because the repair was more complicated than they had envisioned. Our oven is very intricate and complicated, high-tech, and computer-based. Even assessing the problem in the beginning was difficult. At first, the techs tried something but it didn’t work. Then they had to order a different part. When they came back the second time, the oven worked. It is working perfectly now.

I had an issue with the water pressure that was going to my house. My backflow preventer blew out. In addition to that, there was water in the pan below the hot water heater. Those things got me involved with American Home Shield so they can take care of the repair. The process of submitting a claim online was easy. I put the ticket the night before and first thing in the morning, I had a call from the service company that was gonna be able to come out and get here right before the holiday weekend. Everything worked out perfectly. The contractor AHS sent out was meticulous. They explained what the issue was and what they were doing. Not only did they pick up their mess, but they also worked with American Home Shield to take care of the payment. I have told my parents about AHS and the problem that I had. They've started looking into American Home Shield's builder's warranty as well.

Our washer was not draining and there’s been standing water in our basement. So I submitted a claim online on American Home Shield website. I got a confirmation email letting me know that Major Drain was gonna be contacting me. I got that from American Home Shield 20 seconds after I submitted it. And then Major Drain called in the next hour. They were able to come out the next day. It was very convenient and they were really quick. They were in and out and they fixed it under an hour. They were great and they knew what they were doing. Just visually, they knew exactly what they needed to get out of the van and they took care of it right away. We haven’t had any issues since. I recommend AHS to a lot of people. They’re super easy to work with. We had a different company before and it was not as hassle-free as this. So, I appreciate AHS.

When I submit claims over the phone, I sometimes get somebody who doesn’t sound like they’re even in the country. They talk too much like, “Okay, I understand, but you are calling us because you have a problem, right?” All that kind of stuff is annoying. It takes way too much time on the phone. But when I get other folks, they are normal. They get right to the point. I also submit claims online and my complaint about that is because I have three houses with American Home Shield and these are rental homes. I have to discuss with a human not to charge the renter. It’s me who pays. In addition to that, they should offer an incentive, a discount, when a customer has more than one house. Other companies call and give me their spiel, and it’s cheaper. It is tempting to leave for that.

I wanted to have a rekeying done. Initially, a different company was identified by American Home Shield and I had a bit of a struggle. I called the number that I was provided and it went to what I thought was a home phone number. I left messages on four occasions. I looked them up in the Better Business Bureau and found out that they had a horrible rating.

When I bought my home and the contract was produced for me, I never had one single thing denied. When I call and submit a claim, I have a reply from American Home Shield's vendor and it’s always within 24 hours. The vendor would call and say, “I have a request on your behalf. Let’s set up a time to come out and look at it.” That is major because a customer is already frustrated when dealing with an issue then he has to wait two or three days to hear something and then another two days for the contractor to come out. The SLAs that AHS have with their vendors is topnotch. All the third-party contractors that come out have been professional and courteous.

I submitted claims with American Home Shield for my dishwasher that wouldn't clean and shut right and our range that wouldn't heat and close. That process went well and the guy was nice. The contractor came after a couple of days and he was good. I liked him a lot and I was totally happy with him. He was nice and very knowledgeable. He told me that with the type of dishwasher that I have, it would work better if I put the dishes in a certain way. I was very happy with my experience with American Home Shield.

My pool person said that we needed a new salt cell for our saltwater pool. I submitted a claim with American Home Shield online and it was easy, although the site didn’t have something specifically for a salt cell so I picked spa as being the closest. They sent a guy out and since I wasn't home, he left a paper where he said that the pool just needed more salt. We called our pool person who said that it was not it and he showed us what was wrong with the salt cell. My husband wrote down what our pool person said and then I called ABNation back. The tech said that he did not know about that. While I paid for American Home Shield, I also had to pay $800 extra myself to have the pool thing fixed. So, I’m not a huge fan of American Home Shield.

The AC quit working properly at least overnight and it was getting hot. It was a lot of hassle. My boyfriend called it in to American Home Shield and their process of submitting a claim is easy. An appointment with a contractor was set up immediately for them to come the next morning. The repair went well and the contractor was able to fix the AC the same day that they came. It was really great 'cause we didn't know exactly what was wrong with it. It's an older home and unit. My boyfriend was very happy to have it repaired and fixed. I'm glad American Home Shield is there too. It's a peace of mind. We appreciate American Home Shield's help and I'd recommend them.

When I try to call, the waiting time is long and I guess it's because there are so many people, but I found a way to get around that is to call early in the morning and American Home Shield picks up right away. Even though they say the easiest way to go is to do the claim with a computer, I called American Home Shield on the phone for my Sub-Zero refrigerator and the interaction was great. The contractor came out about four or five times and did the best they could. They tried different things and changed some parts.

The temperature in the house went up and the AC wasn’t matching my set temperature. I submitted a claim for it but the AC went back to the temperature that was set in the house, so I had cancelled. When submitting a claim with AHS, I call and explain to them what’s going on. Their claims reps are very professional and they give me information and answer my questions. The contractor they sent out for my AC came in a good timeframe. He was very professional and he knew what he was doing. Also, he could’ve come the next day, but I wasn’t available. Overall, AHS is a good investment. If something happens in your home, you just pay them a fee for coming out instead of spending a whole lot of money.

Our microwave and dishwasher are old. The very first time I called American Home Shield was because of the microwave and the contractor came and pushed the reset button. Then, with the dishwasher that doesn't get things clean, a contractor looked at it and told me that everything was working fine. He said that it was the best I was gonna get. But that was not good because I take stuff out that is still dirty. Something should have been done about it but it there was not. Recently, I came home and there was no water in the house at all. We are on a well because we are in the country and the well pump went out. It is typical for the area and when I called American Home Shield, they contracted an amazing company. Patterson Well Drilling came out that night and told me that if it was not a quick fix then they will know what they need to do. They were came back at 6:30 the next morning then gone by 9 and everything has been okay.

I supposedly had a broken pipe on the ceiling of the AC unit that was inundating my ceiling. I submitted a claim to American Home Shield online and their response was immediate. The technician called me very soon, within a matter of hours, because I told them it was almost an emergency. I couldn't use my AC without drenching my ceiling and I didn't wanna drench my ceiling. A plumber first came out because I originally thought it was a piping issue with my solar water heater. We found out it wasn't that, it was the AC so I had to get a different technician from an AC company. The repair only took about an hour, which was about the time I expected it would take. My AC works fine now. My experience with American Home Shield was very positive. I have recommended AHS to many folks.