American Home Shield Reviews

We have a rental that is being rented by our daughter and her roommate. Our daughter called and said the toilet was slow to refill and there was a whistling in the line. I went to American Home Shield's website and submitted a claim. I got a confirmation back quickly that the contractor had been notified and that we would get a call when they were coming, which we did. The contractors came within a few days and from what my daughter told me, everything was fine. When we purchased the house, a year’s warranty came with it, which was great and helpful. We got none of the warranty information on the concrete, siding, shingles, and appliances, so it was a good plan for the seller to provide that. Having a warranty for the rental is valuable and after the second year, we decided to renew it for another year.

The toilet was overflowing and not flushing properly so I called it in to American Home Shield. The contractor said they fixed it but the problem is still there. They weren't the best but they were okay. AHS could choose better contractors. Their choice of contractors are not optimal.

I've had good experiences with American Home Shield. Once, our refrigerator was clogged. It wasn't draining the way it should and it was leaking all over the floor. I filed a claim with American Home Shield and they contacted a company to set up the appointment. The representatives from AHS are always prompt about getting me hooked up with someone to get an issue fixed. It's really nice. They also pick good contractors and so far, my experience with the people they've sent out have been very good. Aside from the refrigerator claim, I also had a garbage disposal claim and both times, the techs who came were very professional and timely. They explained what the problem was and what they were gonna do to fix it. Then, if I asked questions, they answered them. They got the job done and the units worked after the service. The guy who pulled out my refrigerator had to actually cut the tubing. I hope that fixes the problem permanently.

I had no air conditioning and it was 90 degrees in my house. I went online and submitted a claim to American Home Shield. Navigating the website was simple and I got a contractor within 24 hours, but I had to wait for days before the tech could come out and fix it as the company didn’t have enough techs and they were backlogged. In fact, the tech who came out was on vacation at the time that I had submitted the claim. He was respectful, though, and had the air conditioner fixed within 30 minutes. Since the repair, it's been working fine. It's been fabulous with AHS. They're well worth having.

Before, if I needed to have American Home Shield's service, I would just call them and tell them what the issue was and they would say that they were gonna call someone out to meet that problem. When they get in touch with that particular person, they would call me and set up a scheduled date. Then, if I'm available at the time, I would tell them when they could send someone out. At that particular time, years ago, we would pay the person that came out and the same amount stays, but they changed their price over the years.

The ice maker on the refrigerator went out and we filed a claim with American Home Shield for that issue. It took just a couple of days for the contractor to come out. The tech was very thorough. He replaced the ice maker and that has made things better in our home. We also had a dryer that went bad and my wife took care of submitting the claim for that issue with AHS. This is our first year with AHS and they have been very easy to work with so far. They have been very prompt in getting us service when we needed it and they have also followed through on everything that they said they would do.

My experience with American Home Shield has been very poor overall. I normally submit claims over the phone and every time I call, it takes me an hour to get through to somebody. They've also sent out a couple of bad vendors. One contractor came back three times and did a terrible job. Finally, somebody else came out and fixed the problem. The last guy who came out was fine though. It was for a plumbing need and the problem was solved. However, these AHS people keep bugging me and sending me emails that I owe $75 for the call when we had already paid that. I talked with the contractor and he said that he was paid. I also got the check number and the check was cashed. So I'm really perturbed. I got a copy of a cancelled check from the plumber and a copy of a cancelled check that I paid American Home Shield for nuisance purposes. It's been a hassle and I'm an unhappy customer.

These morons decide to shut down their system to do software updates in the middle of the day. No work orders can go through at that time. I’ve been on the phone six times in the last two days, each with a half hour hold time, to get a technician to my house. Still, nothing. The company they said was coming today won’t come because it’s not “an emergency.” This is an evil company staffed by incompetent morons who should be sterilized for the good of humanity.

AHS needs to hire more personnel to answer the phones. Every time I call I have to wait at least an hour to speak to a representative. I only time I got through in 30 minutes, the call was disconnected while the rep was checking on my issue. She didn’t bother to call me back, I had to call and wait another 30 minutes. If you can request service online that is the best bet but if you try to request a follow up to the same issue, you have to call them, you cannot do it online. Very frustrating, I’m looking for any company, AHS is not worth the hassle.

I will explain the situation in a factual manner with no emotion. I placed a service request to AHS, keep in mind I have been a customer for 10 years and have utilized a total of (three) 3 service calls, one which I ended up paying for the Freon myself, $6000 in monthly charges. The service call was for an AC unit that will not blow cold, in Alabama, in September (90 all week). I put the call in on Tuesday, company showed the next day without a tall enough ladder. I had previously asked AHS to note in my file that the condenser is on the roof of a second story building and a 50-60’ ladder is required (as we dealt with this same situation previously).

When I got the house, I used the washing machine and it would spin. Then, it started leaking, so the tech came out to fix whatever it was for it to stop leaking. The machine is not leaking anymore, but now, when we put the laundry in, it doesn’t spin and would start making a noise that sounds like it's about to burn out. Then, it stops for a good 15 minutes and would crank back. Then, when it starts spinning again, it would stop. So, I don’t consider that being an operable machine even though the tech came out and ran without any clothes or sheets in it, and that was what I was telling him. So, on the same day that they came out, I washed some clothes and stayed down in the basement the whole time to see how it was gonna operate. It did the same thing. So, the machine is still sitting on the side because we still have to purchase a new washer.

My ground fault switch wouldn't reset so I bought a new one. I didn't know how to do it and I had to call American Home Shield so that the electricity could get outside my house again. Their contractor was a great kid. I'm so old and with these new things I couldn't even plug things in. I didn't know there is a child protection plug and the contractor told me about it. I've tried several times and it wouldn't go in. The contractor said, "Watch," and he just pushed it in. A couple of days later, I went to put another one in there and I had one hell of a time. So I said, "Well, I'm gonna push." So I pushed and it went right in.

My water heater was dripping a lot of water and it wasn’t going down the drain as the drain was clogged. I called American Home Shield to submit a claim for that and I asked for someone to come and take a look at it. They told me they could only take care of the water heater but they couldn't do anything with the clogged drain pipes. Then they put in a new water heater in and got it fixed.

Our refrigerator and washer were having issues and we filed claims with American Home Shield. Their online claim submission works fine. And the contractor assigned to us was great and he knew what he was doing. We like him a lot and everything has been fine since the repair.

American Home Shield has a very good website. I didn't have any problems with it when I submitted a claim for my garage doors that were not opening. The technician that they sent out was very good and he pointed out that the spring broke and why it was not working. He fixed the garage doors and both are up and running ever since. So far, American Home Shield has been good. Plus, their cost is very effective.

The sink in the kitchen had a stoppage and I called American Home Shield to have plumbing work done. The rep I spoke to was very good. Then by the time the plumber got here, we already cleared it up and it went through. It was good that he didn't have to run the snake, but I didn’t call back and cancel, so I had to pay. But he was okay. All he said is to put bleach and cold water and if it doesn’t clear up in four days, then give him a call. But last month, we had a claim with AHS for the air conditioning and they repaired a coil on the unit, but they said that some part was not covered. So they made me pay $1,600 out of pocket for it, and I don’t even know what they did. I'm not very happy about that, but that's the rule that they have.

I had American Home Shield two years back and one time, I had a problem with the air conditioner when there was condensation. It could be the drain pipe of the water onto the plumbing of the house. This was connected to the upstairs bathroom and I was getting water in my basin. I called American Home Shield and a contractor came and looked at the problem. The first guy said he could not do anything and he left. He didn’t leave the house in a very good way because they cut a hole into the drywall to check. That was okay though because without that, one could not do anything. Then somebody else came, another joker who didn't know anything. He flooded the place and upstairs, he pulled down the insulation and he couldn’t figure out the problem.

Submitting a claim with American Home Shield is usually not too big of a problem, but sometimes the timeline of getting someone to come and do the actual work can be one day to two weeks. With my microwave, it took them almost a month to get it totally repaired because they had to come three times. The first time they came, they didn’t have the right part or they may replace the unit instead of repairing it. The person to replace it called and told me that I would pay so much and that they would pay the rest, or the repair person would come back and repair it. However, AHS didn’t facilitate that information to the repair person, so I had to call back a week later. They said that the ticket was closed and they didn’t realize it. That was a little frustrating, but once they finally got all the parts that they needed, they got my microwave repaired.

The air conditioner in my rental house went out. I called American Home Shield and told them that it was not working. It was when it was super hot here, and from what I was told, I would have some response back within 48 hours. But there was no response back. I called multiple times. Finally, they told me that the reason for the delay was that they could not find an HVAC person in the Gig Harbor area that they could use. It was hard to believe because Gig Harbor's a larger place.

Each claim I've had with American Home Shield has been magnificent. I call them when I submit a claim, and right after I hung up, they would text me to let me know who the person is gonna be taking care of my problem. That person usually texts me, letting me know when they're coming. That process is good and quick. The contractor who I had last the last time was very professional. It was a plumbing problem, where there was a water leak and it was annoying. But the contractor was good and the problem was taken care of. I always recommend AHS.

Had AHS for past 2 years, and have not submitted any service request. The first issue we had was with the AC, we had our evaporator coil broken. The coil itself was under warranty, so the parts was free. But for them to come and fix it they said they will not cover other supplies and we have to pay $1200. When I got a quote from a different AC company they quoted only $900 (without the warranty). This is not what I expect from a warranty company, very disappointed.

Freezer stops working on a Sat. night, realize fridge is not also working by Sunday AM. Call American Home Shield. They send out a repairman out 3 days later on Wednesday. American Home Shield doesn't order a replacement inverter that week (they wait a week - until Tues of the following week)! They must have ordered part "ground" because it is another week before the part comes in and they schedule repairman on following Friday. So far 3 WEEKS WITHOUT A FRIDGE OR FREEZER. Repairman installs new inverter Friday. Anxiously wait 24 hr period for fridge to cool. Freezer works now, but still no fridge.

Updated on 02/20/2019: We bought our home August of last year and the dishwasher has an error code and does not work. 4 different technicians have come out since then and it still does not work. One guy ordered a part and had it sent to our house and then one from the same company came a few days later and took the part, didn't install it. Now they are telling me I have to pay another service call fee of $75 because I waited over 60 days to tell them that the service call was a failure, even though I didn't wait 60 days to call them all the other times. I had given up on having a working dishwasher. And finally, I said, "You know what, I have time to deal with them today," and then they tell me that. I refuse to pay another fee when it was never fixed the first four times. I heard so many great things about this company but I haven't experienced that. I just want a working dishwasher! Is that too much to ask for???

We purchased a home warranty with American Home Shield when we purchased our new home. Within a week of moving in, we had a pipe that leaked and had water damage in our living room. We contacted the warranty company and were informed that none of the damage would be covered and the only thing that would be covered was the labor related to having a plumber sent out, but not the service fee. We asked for a plumber to be sent out only to find an email in our inbox hours later that for some reason the plumber was cancelled without any phone calls to us from the warranty service.

I bought my first home just a little over 9 months ago and it came with an American Home Shield Warranty. I did not really care for the warranty but only 2 days after moving in I found an issue with the electrical box in the basement, some of the breakers were loose and the lights would flicker if you touched it. This felt unsafe so I called AHS to request it be fixed. Without any of their information/ contract begin given, stated or sent to me I told them my dilemma and they immediately offered to send someone. Their contractor poked it, told me "it's definitely not right" and left me with an "I'll send my report and they will contact you."

Worst company ever. Be aware if you have a older AC unit. They will not cover your coolant except $10 per pound. Was told I need to pay $780 for coolant in order to get my Compressor fixed. My warranty is paid up for a full year and they could care less if my children have to sit in 100" temps in my home.

This is the worst company ever, put on hold for at least 40 minutes at a time (They hope you will hang up). Unqualified people answering the phone, quoting irrelevant portions of your service contract. Had a plumbing issue and it required the valve to be replaced. Was told that to put in the new valve would require the piping to be changed (Modified) because it was a different size. AHS said they would pay for the installation because it was a modification. They no longer make the original valve or parts for it.

I submitted a claim over the phone to AHS because our AC wasn't working. We turned it on and it just wouldn't come on. The reps I spoke with were professional. My mother had the same company for years and I've called them many times and they were always really good. The gentleman that came out was very knowledgeable and did a great job too. If others are gonna get extra insurance for the home, I would recommend AHS.

The representatives at American Home Shield have been very helpful. When we had an issue, the people that we talked to went and investigated it and then got back to us promptly. So I've been very satisfied with them. We've had both motors on the condenser outside replaced. One claim was filed online and one was over the phone. Both of them were equally simple. I also usually get a fairly quick response time from the contractor. For the refrigerator and ice maker, I had some really horrible contractors. But for the air conditioning, I've had some great contractors.

I've been in my house since '66, and it came with a year with American Home Shield. I kept renewing and over the years, they've sent some really crappy companies. It's hard to get good companies. So when I had a claim for my AC that quit working and needed a tiny part, I called American Home Shield and requested for Trinity Heating & Air. If I set it up by computer, then I wouldn't have gotten the certain company I wanted. Trinity's contractors are very knowledgeable, polite, and get the work done. My AC was down for a day and a half but it's now fixed and working fine.

American Home Shield sent over a technician and his son when I submitted a claim to them for our garage door that didn't work. They came in, fixed the problem and made sure to leave in good repair. They were great, punctual and quick. In terms of my interaction with AHS' customer service, it has been up and down though. It's very easy to submit claims but very difficult to follow up in certain circumstances. When we had a stove-top range that they also sent a guy out on, it was determined that the range needed to be replaced but I waited on hold cumulatively for five hours.

My air conditioner was blowing hot air and it was no longer cooling. I went online and submitted a claim with American Home Shield. The process was simple for the most part but I had to speak to somebody about the electrical issue I had at the same time. I like being able to set up appointments online but sometimes it’s good to talk to somebody to make sure I have all the information that I need.

We had to get the policy for we have a 30-year old house with a pool and we had some issues. When we bought the house, not all of the pool's components were brand new but the pool was working. The biggest problem we had was with our pool system. AHS sent out a guy and he just crossed it off and said, “Negligence, it wasn’t taken care of,” and then we had to fight to justify. It’s a long-drawn-out thing to get anything done. I have other insurance for other things and I don’t have half the problems I have with American Home Shield. They are very slow and we have to fight to get whatever coverage that we’re trying to get. We had an AHS rep come out here to look at the problem. He was suppose to be a specialist and it took him forever to get anything done.

American Home Shield stands behind everything they say they’re gonna do, and they make things transpire with ease. They don’t give you a runaround. Their claims representatives have always been dynamite since I’ve had them. I called to submit a claim for my AC and they had Air Supply Services come out. The tech ended up not having to charge me. The Freon leaked, but it was just a pinhole, and he said it wasn’t even worth it that he didn’t bill me.

My heat and air unit was over 30 years old and it wasn’t cooling down. It had its quirks and it got to where it wasn’t working real good. I filled out an online deal with American Home Shield and Air Pro Services contacted me. I had good interactions with the technician who came out and he listened to what I had to say about the system. He checked out the system, went out and looked at it, did some things then came back and said that he could get it fixed, but it would just breakdown again. So, American Home Shield shipped a new unit to Air Pro in two weeks from the day that the tech came. Then they came back and took roughly a day and a half to install it. I'm fairly happy with American Home Shield and I've already referred them to a couple of my friends.

I needed to have my air conditioner serviced. I didn't think it was working properly because I had such a high bill in the previous months. It was also struggling to get the temperature that was required. I had AHS come and service it by setting up the claim with them online. Using their site was very easy. The young man who came knew what he was doing. He cleaned things up and got my AC going. All the problems were resolved then and the work was done very professionally. Since the service, my bill has been better. Furthermore, it now has no problem getting the right temperature. Overall, having AHS' warranty is a good investment to secure your appliances.

I filed a claim over the phone with American Home Shield a month or so ago for our microwave oven that was was having difficulty stopping as far as the ventilation fan. We didn’t hear from the contractor for about two days which was not a problem because we made it clear it wasn’t a major issue. Nonetheless, the contractor came out and diagnosed the problem. They were very knowledgeable, nice and on time. They said they had to order a part which would take 5 to 10 days. It took close to two and a half weeks but they kept us informed and it wasn’t their fault, it was just getting the shipment. We had very few claims with AHS but they’ve always been responsive. I've recommended them several times to friends and I tell them when they buy a house, make sure that the seller include it for their first year.

I most recently had a claim filed with American Home Shield for an air conditioner repair. I submitted the claim online and their site was very useful and helpful. But one of the things that they need to put into account is when you make the call and you're speaking to a representative, one of the first things they ask you for is your phone number. The phone number should not only be used for verification. However, if the line is cut, it's best to check who you're speaking to, to call back the number because if they don't do that, sometimes the whole time is 40 minutes and 30 minutes. That means you have to start over from scratch.

American Home Shield replaced our pool pump and it was a huge difference. I submitted the claim over the phone but it would have been easier to do it online because the rep was rude. I have done it online before and it was easy. The contractor was great. I'm glad we got AHS. It worked out good for us. We've only had two claims but that saved us a ton of money.

We had had some bad weather and our lights flickered for 10 seconds, just enough to throw off the coffee pot and all the clocks. It was around 4th of July and we were having a 4th of July party. When we went to turn out lights on outside, the plug didn’t work. We have two outlets and neither one of them worked. It was very frustrating, so we called American Home Shield. The only thing that I did not like is we had a different home warranty company at our older house and we would always pay the technician the service fee. With American Home Shield, when I placed the order, the rep asked, “Do you wanna pay now?” I said no and that I was not paying for service that I hadn’t received yet. Then, we got an email stating we owe $100 which we could pay online by clicking a button and we paid then. We would have paid the gentleman directly or if they called us immediately after the repairman's service ticket had been transmitted.

I had an AC issue. It quit working. I called AHS and they answered. They verified the information, took the data down, and told me the time that I could expect the technician to be here. And he arrived within that time, got the problem resolved, and we got our air back on. The technician they sent out was very professional, knowledgeable and completed his job in a timely manner. AHS has complied with the contract that we have and it's working well.

There was an issue with the pipes going into my water heater. I went online to submit a claim to American Home Shield. I had a good experience with the techs they sent. It turned out that we were just getting used to the house and all the noises it makes so the problem wasn't anything. Still, their techs made sure and explained everything to me pretty well.

There was a cut-off water thing in the shower. I submitted a claim with AHS and they sent out Drain Go. They got out to me pretty quickly and the tech who came out was great. He was the one I asked for because he has done some other work for me and I've used him plenty of times before. The shower was still dripping so we put some new valves in it.

The capacitor and the fan both went out in our air-conditioning system. I phoned in a claim with American Home Shield as it's quicker and easier that way. The guy came and the unit is now working fine. However, American Home Shield doesn't cover Freon very well. I've had an experience a couple of years ago where the Freon went out in my air-conditioner and it cost me $750 to put it back in. What good is a warranty. I've been with American Home Shield for 10 years now and I'm thinking of switching companies because I would be paying the same money and other companies cover Freon.

I just bought the house and it was running cold water every time I was doing anything that involves hot water. I submitted the claim to American Home Shield and somebody got back with me the next day. RK Plumbing Heating and Cooling came on a Friday to look at my water heater and see if it was just a part that needed to be replaced and they realized that I needed a new one. It took about a week and a half and I had a new water heater. The contractor was great. New water heaters are kind of expensive and I didn't pay full price for them.

When the dishwasher wasn't draining, I filed a claim online with American Home Shield and they got a contractor out right away. It was easy to do the claims process online and the tech was very helpful. He gave us some tips on what we needed to do to keep the problem from happening again. The dishwasher has been fine since the repair, and I have referred people to American Home Shield.

I had a whole house policy previous to American Home Shield. I was with two different companies because neither of the companies would cover all of my equipment and I had to pay per piece. I had to pay $5 a month for my refrigerator, $5 a month for my stove and $5 a month for my washer, and certain other companies would not cover certain brands. For example, I bought a house and we had a Sub-Zero refrigerator in the kitchen and Sears won't cover Sub-Zero. So, I had to go to PSE&G to cover it, and it got a little confusing because I had some of the insurance at one company and some of the insurance at another.

A few months ago, I filed a claim to American Home Shield for two appliances for repair. One was a range that was leaking. A part of it was replaced and it's fine now. The other one was a dishwasher that leaked. The same contractor came out but he had to come back a couple of times because it was a tricky thing. Rather than replacing the whole unit, which is new, he tried to fix it the best he could and he did. And now, we just have periodic issues. It's the way it was designed. The contractor explained that there's probably a flaw with something inside that if the rubber doesn't fold in a certain way, it will leak. And we're seeing it happening now so we have to try to make sure it folds right when we're closing the door. I've spoken to a couple of their reps on different times and they were fine. The contractor who came was very good. He explained everything to me. I'd tell others that American Home Shield is good to have.

I purchased a home warranty and my A/C stopped working for some reason. I set up a service request on AHS website. The contractor that they set up to service me never called me to schedule an appointment. I even tried to call the contractor and they were not in service. I have little kids and I needed my A/C working so I called a local contractor and they fixed my A/C. I submitted the invoice to AHS and they refused my invoice. They even took my $100.00 trade call which no one ever came out for. I think they need to be sued by someone for being liars and thieves.

Woke up on 9/18 to a broken AC. Immediately contacted American Home Shield for service. Contacted midday by local HVAC company to get a better understanding of our issue. Appointment scheduled for 11 am on the 19th. Tech arrived on time but quickly discovered that the issue would require an electrician. Documentation provided by tech and advised that AHS would be updated regarding actual service needed.

AHS takes specific action to prevent its PAYING customers from getting the insurance they paid for. During excessive hold times while filing and processing a claim, customer service reps shared that they are taught to put customers on hold for HOURS to prevent claims from being filed. Once filed claims are further delayed and AHS refuses to put in writing the work they are paying for or what products their contractors will be installing. They replace equipment with the cheapest product they can find, regardless of the quality of the existing equipment being replaced.

To say working with AHS has been a nightmare would be putting it lightly. Before I even moved into my new home, they had messed up my account. Apparently they mixed my account up with someone else and made changes to my account without letting me know. I had paid for 2 yrs, but saw that they were only honoring 1 yr on my account. I was told that "someone" had called and made changes, but they could not tell me who. I asked where the extra $320 went, and they said a refund was mailed to my title co. This was back at the beginning of July and I still have yet to receive a refund.

Filed report for 12 year old dishwasher not draining and leaking water all over kitchen floor. Scheduled service call for 4 days later. Tech said it needed new pump. 5 days later tech installs new pump. Now dishwasher will not do anything. Contractor company says, "It may be another part that will take another week to come in. When it comes in we can schedule for installment." I talked to AHS about the issue and got zero help. Actually got lies. Talked to 3 different people at AHS after being on hold for 45 minutes each time and was told 3 different stories.

We put our service request for our AC going out 1 week ago 12 September 2018. Today is 20 September 2018 American Home Shield has sent 2 contractors that refuse to fix our broken AC system. It is on average 94 degrees in our home. The previous AC contractor for a repair in June put locking caps on our unit. AHS finally got the original contractor Total Air Care our today. The technician who guaranteed his work in June told me the system was misdiagnosed, it needs to be flushed and they will contact me sometime soon to make repairs. I will most likely have to come out of pocket according to him. I asked when, and Brian told me when they can schedule me.

American Home Shield uses nefarious contractors. Upon calling for service for my central cooling unit... American Home Shield dispatched a company called World Class AC, Inc. Well, it's going on a month and that company hasn't fixed my air-conditioning unit. They came to my house 3 times and told me they fixed the problem. We are a senior couple with health problems and we need air-conditioning in this Florida heat. After reading several horror stories online about the unethical practices of World Class AC, Inc...why would American Home Shield continue to contract with this deplorable company?

I am a property manager with warranties on many homes with American Home Shield. Recently I requested service on a clogged drain pipe of the air conditioner. I paid the service fee. The contractor went to the home to effect the repair. But they were not successful. I requested a second company be sent, They did in fact clear the drain pipe. I was charged a second fee. American Home Shield refused to refund one of the service fees. Don't trust this company to be ethical.

I had a problem with the disposal. I called American Home Shield and they sent somebody to me. The contractor called me on the same day and scheduled the service. I called on a Friday, so because of the weekend, they came on Monday. They were professional and their work was excellent.

My refrigerator stopped working. I submitted a claim to AHS and had very good interactions with their contractor. They were prompt and did as they said. However my ref is high-end and they had to order parts for it. Still, it got fixed in two visits with a total turnaround time of 10 days. It has been working fine since the repair.

I filed a claim with American Home Shield for fixing a broken garage door over the phone. It was relatively simple and the contractor came out quickly, analyzed the problem, and repaired the damage beyond our expectations. There was four springs in the garage door and one of them is broken. He indicated that all three of them would fail relatively quickly and he recommended replacement of all them so we didn't have to go through this again. And that was what happened which was really helpful. Everything has been fine since the repair. AHS was easy to deal with and I appreciate their online service.

We sold a house that we had rented out and the people who were buying wanted a warranty on the house. And so, when we then sold our own house and had to move we thought that AHS was a good idea because our inspector was saying that there are gonna be issues down the road. When we moved into a new house, we wanted to change all the locks. Realty Rekey came in and rekeyed. AHS was very responsive and the person came out the next day. It was a really quick response and the guy did a good job. And then, I also called in because our heater wasn't working. But, before we were able to have the person set up the appointment to come out and fix it, my husband was able to fix it. I'd already paid the fee and they gave me the fee back and canceled the appointment. I'm very happy with AHS and I'd recommend them.

I had a gas leak so the gas & electric company Mayes Plumbing & Heating came out and cut the gas off. I've had them come out twice before for different things and whenever I see their name, I'm happy 'cause I know what I'm getting and I like how they work. The claims process at American Home Shield is user-friendly, even for the non-tech-savvy person. You make your order, pay 75 bucks, get your emails, get your phone calls and get your problem solved. I've recommended the service to two new home owners.

American Home Shield is a good try, especially if your home is older. Anytime I need help with something that needs repair, I didn't have any issues with AHS. They have been prompt. Although sometimes, parts have to be ordered and the techs they send out may not be able to fix the problem the first time. but it's done in a timely manner. The last time somebody came out was for the washing machine, he did a good job and everything is working. Also, I've had the dryer repaired and that has been taken care of. All in all, I prefer paying American Home Shield versus paying the repair person. Having the warranty is good protection for anything that might come up in the house.

When I had issues with my cooktop and refrigerator, I submitted one claim with American Home Shield on their website and one by the phone. I was on hold for a long time but the representative was good. Two contractors came and both were good, but I had to call one of them and remind him that he needed to come back because they were just getting some parts. I asked them to come in, but they didn’t call me back so I had to call them a couple of times before they got back to me. But when they did, they knew what they were doing. The dishwasher is a little better but the issue was not completely resolved. We have some soap residues on the dishes. The contractor told me that the dispenser is an issue but it was not really the dispenser. Nonetheless, I like American Home Shield. They are responsive and they follow-up, and the contractors are good ones. I will refer AHS.

I had an air-conditioner related issue two or three months ago and I submitted a claim to American Home Shield. Everything was handled efficiently and effectively. I got call, the vendor came out, repaired the issue and explained the process. The problem was fixed and everything has been fine since then. The vendor that they used was very professional and timely. In fact, if I have issues in the future, that's who I’d recommend and who I'd want to utilize again. I wouldn't want anybody different.

It was hot in my house. So, I submitted an AC claim with American Home Shield online. The contractor that they sent was very nice. She came in, told me what was wrong, and what she was gonna do to fix it. Then she tested the air afterwards to make sure it was a certain temperature to make sure that I didn't need any Freon. She said it was great. My AC was fine right after the repair.

BestWay Mechanical came out twice for our air conditioner. The first time they came, they replaced the condenser and said everything looked good. But then a week later, all of a sudden, the Freon was all gone. They had told me before that the Freon was good. But they came out quickly and they fixed it. They were also pleasant. I asked them to call me because I was gonna be in another location and also told them how much time ahead to call me so I could meet them on time. They did that. They were very professional and polite. When I asked questions, they didn't answer as though I didn’t know what I knew. They treated me with respect. They cleaned up after themselves, too. American Home Shield did a good job. I went online to submit the claim for my AC and their process was good. I would use them again and I’m thinking of using them on another house, too.

We have been pleased with American Home Shield and I’m very glad that we have them because they send our aids a couple of times now. We called about the oven's thermostat and Woody from SNH came and replaced it. It worked for a while. I cooked dinner for my family and afterwards, the light appeared on it and said F2G5 and I couldn’t make it go off. And then my husband looked at it and it wasn’t working and everything was handled very professionally and very well.

I couldn’t cool the house and was trying to make the temperature lower, but it was still 80 degrees. I called AHS and their reps were very helpful. It didn't take long for the contractor to come out but they were very expensive, more than the company I hired. The tech was very nice but he made me wait and talk to a sales rep who was very pushy. The rep wanted me to sign that night so they could be here that same night. I didn’t believe him because it was Sunday at about 7 pm. He was telling me that he was gonna fix my AC that night and it wasn’t broken. I wanted to get a second quote. Although I can't say anything good about the AC company that came out, I had a good experience with AHS.

The air conditioning was acting up. It was still blowing air but it wouldn't get cold. I called American Home Shield, and I had two contractors come out before they resolved the problem. The first contractor was really nice and helpful. He told me exactly what was going on and what they thought the problem was and then we went from there. He fixed it, but the next day, there was the same problem again. The second contractor came out and the problem was something going up with the pipes in the attic. The air conditioning has been better since the repair, but it is still not getting cold. I’m used to my air conditioning getting really cold, but it’s still not doing that.

American Home Shield was very prompt in getting a contractor out. They had Lone Star Water Services come out when I had trouble with my hot water heater twice and when I had trouble with my air conditioner at least once. The first time they came for my hot water heater, they just relit the pilot light because they thought that part was the problem. But it wasn’t the root of the problem. So I had to call them back and they came right out and the tech told me that he would have to put a part in. They ordered the part and it didn’t take that long. They had the part on the truck and he fixed it that day. He told me what he was doing and that if it didn’t work, I may have to get another heater. So far, I haven’t had any more problems.

I called American Home Shield's 1800 number when I had a pipe leaking from my bathtub and the faucet outside was leaking a little bit. I've never had an issue with their reps and the contractors get a hold of me really fast after I submitted a claim. The last contractor that we had was very professional. The only thing that I didn't like was it took a few days to set up the appointment for them to come and look at the problem. When they came and looked at it, they didn't plan on working on it. They had to set a second appointment up, and that took a few extra days. It was a pain in the neck because we had a leaking pipe that I couldn't do anything about. But everything has been good after the repair.

When I had a pool problem, I filed a claim with American Home Shield online and it went great. If you don't do it online, you're on hold for 45 minutes. That's a huge problem if you have something specific that you want to talk to them about that broke or whatever. You can't get through. I had to put them on speakerphone and go about my business but that's very frustrating. If it's something simple that you can put online, that's great.

Whenever I talk to the American Home Shield reps over the phone, they were great. Also, the guy sent out to fix the dryer and the contractor who put us in a new garbage disposal were very good. Then when our heater burned up and we had it serviced, I'm not certain if the contractor put a new heater in and it seems a lot of stuff is coming out of our vent. Aside from that heater situation, the overall quality of the work done by their contractors was very good.

We lost power in half of the house so I filed a claim with American Home Shield. Right now, the work is only half done. The contractor was able to get some of the lights fixed but we still have a whole row of rooms that he couldn't fix. There was good communication though. They have to do a follow-up and somebody else is coming today. The warranty with American Home Shield is worth it.

Something was wrong with with my pool pump. I went online and submitted a claim to American Home Shield. Using their site was very easy and their technician came out the next day. He was excellent and now everything is working well. I really appreciate the customer service from AHS. Every time I've had an issue, they have been very helpful and everything was expedited well beyond my expectations.

I called American Home Shield for our stove that had a gas leak. My interaction with their reps went fine and they were able to get me a contractor quickly. The guy who came out was nice and very good. He explained to me what was going on and what he needed to do, and he completed the repair in one day. Since then, everything has been going very well.

Been w/out air for over a month. Get the runaround every time I call. Have been waiting to hear from a supervisor for over 2 weeks. I call everyday to get update still no air! It is over 100 in house.

Long story short is I was highly dissatisfied with the failure to resolve an issue regarding my replacement clothes washer, and as a result, cancelled my contract after being with them for four years. They were inflexible when it came to providing adequate customer service. In all fairness, prior to this cancellation, I would say we were fairly pleased with their service, for the most part.

A friend recommended I go with American Home Shield as my home warranty provider due to an overwhelming positive experience with the company. My AC went out and my initial interaction with American Home Shield was pleasant and productive. An HVAC professional contacted me the next morning. They were able to come out within 48 hours. The HVAC professional was unable to solve the problem. Very long, arduous and drawn story later, one month 2 HVAC professionals and 2 electricians out to my home and the AC is no closer to being fixed.

I called the AHS on 7/23 regarding my GE Gas range. The contractor came the same day and told me he has to order the parts and it can take up to 10 days. Since then I am still waiting and today is 9/19. The part kept getting back ordered. The part was supposed to be delivered on 9.21 but I just got a call and left a message that now it's back ordered to 10.15. I am very frustrated as it's been 2 months and I can't use my range. We been using microwave and toaster oven with 2 little kids and it's very hard. We been eating out a lot which can be expensive as well. We had AHS for long time but this time the service is horrible.

For some reason, the AC worked fine when I turned it on. But then all of a sudden, it started leaking water like crazy, and it flooded the floor that it’s on. So, as soon as I saw the water coming out, I called American Home Shield. A guy came in and he explained to me that it just needed to be flushed, and that next time, all I need is to put hot water so it will flush all the dirt through. Everything’s working fine now. So far, up to now, my experiences with American Home Shield's service have been excellent. I always get results. I haven’t had any problem or issues, and usually, the person that they tell me that’s gonna be coming here are very good and polite, and they fix everything right away.

Service request to get central air fixed over a month ago. Air is still not fixed. I call everyday for update, they are always “making” calls. Asked for supervisor 2 weeks ago no call yet. 100+ in home.

We couldn't get our water pipe to shut off. We submitted the first claim to American Home Shield online, then the second one was on the phone. I prefer talking to somebody versus online. The person I spoke to was very professional, knowledgeable and got me a contractor very quickly. The contractor who came out was very professional. Apparently, my husband was shutting the water pipe wrong. The guy explained everything and showed us how it had to be done. I would highly recommend American Home Shield.

My AC was malfunctioning and I submitted a claim to AHS and then they sent a tech out. The technician recharged it and fixed the electronic component. Everything was smooth. AHS held up their end of the bargain every time.

My AC unit was freezing up. I submitted a claim over the phone to American Home Shield and they called me right away for the claim. They set up an appointment and sent out a contractor company. But then, the company they sent out said that my unit needed to be replaced. They never got back to me and never sent a report to American Home Shield.

In the process of selling my home, the buyers stated that the AC's heating wasn’t working and American Home Shield was super responsive, got to work on it right away. I had someone go and check the heating out and everything worked out well. AHS was always supportive whenever I needed someone to come out. I would recommend them.

I recently submitted a claim to American Home Shield for our oven which wasn't working and it was easy submitting a claim for it. The tech then came out and he was very appropriate. He did what he was supposed to do and he fixed the problem in one visit. The oven has been good since. American Home Shield did what they said they would do.

When R & R Allstar Electric came out to service a fan, they took a part off and hooked it up so we could use it via light switch, and that part was fine. But then they said they had to order a part and it took almost a month. Every time I called, they said the part hadn't been ordered. Then once the part had been ordered, I told them to call me when it comes in but I did not hear anything. So I called then they sent someone out. But the gentleman indicated that he just had to go pick up the part at the store. They never ordered the part like they had told me and were dragging me out for a whole month. They lied to me and not just once, but every time I called to ask concerning the part. Why couldn't they be upfront and say they could just send a guy to Home Depot or Lowe's to pick up the part?

American Home Shield was able to respond the same day that I submitted my claim online for the AC. The contractor was very good and the service was excellent. He told us everything in detail and he fixed the AC the same day. I would recommend AHS.

We've had some not so successful claims that were submitted to American Home Shield. We're fairly new to our home and there were quite a few pre-existing items. But the claim today went exceptionally well. We just had to wait as soon as we could get a schedule. Our garbage disposal was out for almost a week but they came when they said they were coming. They were very professional and it went well. I would recommend American Home Shield.

We have American Home Shield on a rental property in Mammoth Lakes and we live in about 300 miles away from it. If anything goes wrong, we cannot always go up and take care of it. AHS has really been a valuable asset getting along with our rentals and with the remoteness of our property. I use their website all the time if I can and it is quite easy to navigate. I've used the insurance over three times since we had the property in five years, and AHS was very good in all of my experiences.

I had an issue with my dryer. I submitted a claim with AHS and the representative I talked to was pretty good. She called in the order and got an appliance man out here pretty quickly. It was perfect. But once the tech came out, he told me that I just had to hold these two buttons down and it’d clear the lock on the dryer. Before he came. I tried everything and pressed the buttons where he showed me, but I didn’t press them at the same time. It was crazy. He also told me that I should have looked online and it would’ve explained to me how to do it.

For my claim for a leak, American Home Shield got me in contact with a contractor. He was very professional in getting all of my information down and I was very satisfied. But they haven't resolved my problems yet. He couldn't find the leaks so a leak person has to be sent out. An appointment has been set but it's not until Friday because that's the earliest they can get to me. On top of that, I'm very dissatisfied because it took me a whole week to even get someone to answer the phone. American Home Shield kept me on hold for five hours. I left that phone laying there and the recording was saying something about the next available person. Then when I called back, I got the same thing. I called back again but it was still the same thing. I had to go through billings and say I wanted to pay my bill to get anybody to answer. I had to have someone else to come out and turn my water off so my water bill wouldn't keep going up.

We filed a claim online with American Home Shield because our garbage disposal in our kitchen sink wasn’t working. Their website was simple and user-friendly, and AHS sent out a contractor within a week. The garbage disposal has been wonderful since then. AHS is a little pricey but it 's valuable. Our overall satisfaction wit their service has been good.

Both of the contractors that American Home Shield has referred to me were excellent. The two times I've called AHS, they were very responsive. The first contractor I had needed to replace the pump on my washing machine. The tech who came out was wonderful and gave excellent customer service. They charged me $108 total.

The spin part of my washer wasn't spinning. I filed a claim to American Home Shield and Madden HVAC & Appliance came out within 48 hours. Their techs were kind of cocky and confident but they were pretty nice. They put something on the inside of the washer to make it spin. Since the service, everything has been working. I love AHS. I tell everyone I know who is looking for a home warranty to go to them.

I called American Home Shield and they set the claim up. They were able to get in touch with the company that was gonna come out. But when they sent the claim, the company didn’t call me. I had to call them because they didn’t respond. When I called the next day, they came that evening. The service guy showed me what the problem was and then he left and got the part, came back and fixed it.

When my refrigerator's icemaker bucket was cracking, I submitted a claim with American Home Shield over the phone and it was easy. The tech that came out has been out before because I have been having quite a few problems with that icemaker. He looked at it and took a picture so it’s in their records. He has always been helpful, takes his time and goes over everything meticulously. He thought it did not need to be replaced right now, but since it was on record that I called, I would be okay for no charge if and when it does crack all the way. I’ve had a good experience with American Home Shield and you should try them as your home repair people.

When the refrigerator stopped cooling, I submitted my claim with American Home Shield online and the website was pretty good. However, they sent one guy out who said he couldn’t fix it, then they sent another guy out but again he couldn’t fix it. It took them three times to get somebody out there that could fix it so the repair took three and a half weeks. Luckily, I had a second refrigerator so it wasn’t too bad. The contractor who got the job done was knowledgeable. He came in, knocked it out real quick and got out. I’d recommend American Home Shield. I just got a new house and I just signed on with them again. It’s the best home warranty company I’ve ever had.

We've had a lot of claims with American Home Shield in the last couple of months. Unfortunately, our house seems to be falling a little bit apart. One time, all of a sudden, our air conditioning, on one of the hottest days of the year, stopped working. I submitted the claim online but our thing broke over the weekend and AHS didn't get back to me until Monday. But they have great customer service. They contract out a lot of the work, so they don't necessarily have a lot of information directly about the contractors, but they've always been great with giving me an estimate to when they were gonna be returning my calls. If the contractor does not arrive or does not call in time, they've been fantastic about following up with me.

I've been happy overall with American Home Shield but a little dissatisfied with the last company they sent out. We had an AC issue that started about a month ago. The last company that came out fixed my starter, got my AC running, but then it quit running one night and made weird noises. So I called them 'cause they come back out for 60 days for free. We went without AC for a good day and a half, before they could get out there, and it was hot. They sent a young gentleman out and he told me that there was some part in the bottom needed to be replaced because it froze over, which is a huge deal wrong. I would also have to have all the Freon taken out then they would replace the part, and I'd have to pay for all the Freon to be put back in. I said, "Okay," so they ordered the part and called me a week later. My AC has been fine ever since. So, American Home Shield is great but sometimes I don't care for the companies they send out.

We had a very unfortunate experience with the American Home Shield insurance company and their sub-contractor Malangone Mechanical LLC. We’ve requested a water tank replacement on July 6th. The Malangone Mechanical demanded an additional payment of $398 for the “modification” job. After reading other reviews for this company, we found that it’s been done by this company many times – additional payments, even though the insurance covers the full job. And we should’ve checked the reviews for this company prior agreeing to work with them – it’s the worst company ever we dealt with. We are very disappointed in the American Home Shield insurance company since they not screen their sub-contractors. And after so many complaints about this company, they should’ve stopped dealing with this company.

A/C stopped working. First tech said that it was low on Freon, because of a leak. In order to find the leak it would result in loss of Freon which I would have to pay $70 per lb to replace. System capacity is 9 lbs 8 ozs. I told him I do not feel that I should have to pay for replacement of all the Freon that is lost during a check to find a leak. He then recommended a charge of 3 lbs. to bring unit back up to proper working order. I said why should I put in 3 lbs of Freon at $70 per lb knowing it will leak out in just a few weeks. He had no response to that.

My sister purchased a comprehensive home warranty with AHS this past spring. She's on a teacher's salary and this was her lifeline for failures in her small home. She contacted AHS OVER 9 weeks ago when her refrigerator went out. After two service calls, the company said the parts "were on order." She has followed up with them many many times and had to purchase a small dorm-sized refrigerator as AHS REFUSES to replace the item!!! OVER NINE weeks. She finally got a hold of Shelley as an escalation manager. Shelley said she'd reimburse her for the small one and has yet to do so.

I requested service for my water heater and was assigned to Value Rooter. This company has an F rating by BBB and 1 1/2 stars on Yelp. Had appt set for 2-5 on Friday (confirmed by text). They show up in AM and we are not there. I call and was told they would come back out before 5. By 4:30 called and said plumber was still not on way so rescheduled to Monday 8-11. No show again so I called Value Rooter again and was told plumber was on another job and would be out later. I received email at 1:56 stating "Larry" was on his way. Waited 1 1/2 hours and called again to see where Larry was. Was put on hold and then told I needed to reschedule.

Be prepared to be on HOLD FOR HOURS at a time when you call for any Customer Service questions or help. Customer service Does Not seem to be their main concern. Communication is not of key importance. If you could afford to call your own individual repair service and or afford to replace your own appliances, would be a good idea. I had a lot of trouble with a refrigerator repair.

Called company about my air conditioning system. I was promised professional service. AHS contracted the repair to Myers Comfort Specialists of Birmingham, they sent a rude technician out to my house. I have two parts to my heat pump the outside pump and the inside portion which is located in my attic. The technician never went into my attic where part of the problem is. He connected his gauge and said that my unit was 2.5 pounds low on Freon by phone. I told him that was not correct. He did not wait to talk to me or anything. I was promised my house call between three p.m. to seven p.m. this evening and the technician would call me thirty minutes before his arrival and that didn't happen either. AHS and Meyers Comfort Specialists in Birmingham are both a rip off. Do not use their services!

I have 4 homes insured by AHS for over 15 years. AHS replaced the AC unit in my home in 2014 with a Goodman Unit. I have issues with this unit every year since it was installed and have had to pay out over $2000 in Freon due to leaking coils. Again this past July 2018 the AC broke down and after 2 techs have come out they said it was the outside coil that was bad. AHS has just denied the replacement! They put a lemon unit in and after over 50 hours on the phone they have the audacity to deny the claim saying it was not normal wear and tear as if I would damage the coil! I have had the run around from this warranty dept and it is apparent they have no loyalty to their customers. If someone from AHS is reading this please let me know how to contact someone as I will probably have to file a lawsuit due to the mold that has started to grown in my basement due to their negligence and dragging out the repair process.

After waiting on hold for an hour, and also calling on a second phone since it was taking so long, the representative wouldn't answer any of our questions about the approval or authorization process that needed to be completed before we could get our AC compressor replaced. HE HUNG UP ON US. Worst customer experience I've ever had with any company.

A garage door opener quit working so I submitted a claim to American Home Shield online. Then, the contractor called and set up a time. My wife talked to them and she said everything was great. They fixed it. Everything's good now and the garage door opener is working. If anyone asks about AHS, I would tell them AHS responds to claims.

The outside compressor unit of the air conditioner stopped working. I switched it off and back on several times on the inside. I also had my wife do it while I was outside watching the thing and nothing would happen when she turned it on. I sent a claim to American Home Shield online and I got a response right away acknowledging that a claim has been submitted. They also gave me the information on the repair service that was gonna be coming out. The gentleman that AHS sent out checked the air conditioner out, and he replaced an electric component and then it worked fine. I was very satisfied with my experience and AHS has excellent service. I've had a series of incidents recently and they've been very, very gracious and prompt about getting these things taken care of. I have recommended them to family and friends and several of them did a contract with AHS.

American Home Shield sent technicians to come and check on a leak on my air conditioner. They had to come out twice to get it fixed correctly 'cause I have three air-conditioners and it turned out that the leak was in a different air conditioner. I ended up with a new air conditioner unit and it was a little bummer for me 'cause I bought an air-conditioner. We just moved in and I called almost every other day to have somebody come out. I was happy with what the people that came out did, but I wish they had done a little more follow-through.

I've had American Home Shield since 2000 and I have three houses that have AHS. When something goes wrong, like when my air conditioner didn't work and was not blowing cold air, I call them and they send somebody out. But they couldn't fix something at the California house and we had to have people come a second time. Apart from that, I always recommend AHS and in fact, I told a friend of mine who messaged me on Instagram asking for the name of the company that we use.

The AC wasn’t cooling so I called American Home Shield. It was super easy with the claims reps and Advantage Air came out two days after I filed the claim. The tech was great and he explained everything. But then I had another issue again, so I filed an additional claim with AHS. Advantage Air came again and they found that there was a leak that they had to fix. They fixed that and the AC works perfect now. AHS is doing a great job and I would highly recommend it.

A couple of months ago, our sink was backing up and I filed a claim with AHS. When the plumber came, I explained what the problem was and he diagnosed it. He then explained what he was gonna do and at the end, he told me what they did to resolve the problem. It was good. And the sink is working perfectly now. I'm a big fan of the service from AHS. We’ve been using for them for years and we’ve never had an issue. Having a warranty on my property gives me peace of mind and I don’t have to worry about a repair costing me a major unplanned expense.

My AC wasn't cooling so I submitted a claim online to American Home Shield. It was a freaking awesome experience. Butler M-K Heating & Cooling came out a couple of hours later and their technician gave professional service. He knew what he was doing. Since then, my AC has been great.

My husband submitted a plumbing-related claim with American Home Shield over the phone and he had a very good experience with the agent who came and helped us. Everything was smooth we never had any problems after the service was done. I'm happy with the service. I highly recommend American Home Shield.

I submitted the AC claim with American Home Shield online and it was very easy. I did it in the evening and I heard back from the shop the next morning. They also came on time and the technician may have had the parts with him. He fixed the issue within 15 minutes. Before he came, the fan had been blowing but there was no cold air coming out. But since the repair, it's been working great. The contractor was very professional and knowledgeable as well. They were great and I would recommend American Home Shield.

The dryer was making a noise, so we called American Home Shield and made the claim, and then they sent out the appliance company. The guy came out and took the dryer apart, and found out what was wrong and ordered the parts, and said he'd be back in a few days. They came back within a week and fixed it up. I couldn't be happier with them. The technician was very courteous, very clean, and quiet. Everything was just top-notch. We also had a problem with the dishwasher and AHS was gonna replace it with a cheaper model that we weren't really interested in, so they ended up giving us some money towards a new one. So that worked out good. I would recommend them.

The electricity in my kitchen on one side of the wall stopped working and I filed a claim to American Home Shield online. Somebody called me that same night and AHS sent Wiley Electric the next day. The electrician said I was using too many appliances at one time which threw the breaker off. They reset it and it was done in no time. They were great and very professional. It was a good experience with AHS.

Three years ago, when I was working with my original contractor from American Home Shield, I wasn't too happy. Even so, AHS would always send him out. Eventually, we got our contractor replaced. One time, our air conditioner was making a loud noise which was from it's fan motor. I easily submitted a claim online to AHS. The repair took two weeks as the contractor had to order the parts. Still, when he came back out, even though the next day was a Saturday, he did the repair. The refrigerator has been working well ever since the service. AHS's warranty is worth the money for the coverage that people have through them.

The ac unit is real old and at one point a wire came loose, and that created a problem. The other time the contractor AHS sent had to replace a motor. They did a good job and ac is now working fine. I called the claim in and the contractor came after three days but I know that these guys work 12-hour shifts during the summertime because without air conditioning, Las Vegas doesn't go. The guys that came out were very knowledgeable. One of the supervisors called me and checked in on it a day later, and they’re very super.

I submit claims with American Home Shield over the phone because the last time I logged in online, I couldn’t get in. The reps do fine. My last claim was for a home in Riverside and it was for a plumbing. The drain didn’t drain quickly and the contractor fixed it in fifteen minutes. They were there in the window and they just came and got their jobs done. However, I’ve been on hold for more than an hour with the reps, which is insane. Also, they make these appointments and then no one shows up. I end up calling back and re-doing it. I will not use American Home Shield again. I’ll never pay for them again.

The refrigerator was not keeping anything cold and I was buying a gallon of milk every other day because it was spoiling. It was also leaking water a little and it went on for a while. I called American Home Shield and the claims reps listened to my concerns and they sent somebody to look at it. It took the contractor about two weeks to get here, although they are usually really fast. He didn’t talk a whole lot, but he said it was fixed. However, after he left, I had the same problem and the milk was still spoiling, so I tried to call him myself but couldn’t get him. I called American Home Shield back and explained that and they told me to call them first if it happens again and they’ll contract it. They ended up sending a different contractor the next time.

We had a light switch that arced when we were having some storms so it blew out half of the power in my house. I called American Home Shield and they took the information about the problem. They were very concerned about me being halfway in the dark and it being electrical. Within a couple of hours, I had the contractor company calling me and they came out that same day. They were very quick and efficient, and they fixed the arcing of the wire.

Our ice maker stopped working so I filed a claim online to American Home Shield. Their claims process was easy. The contractor came in a day or so and he was great. He got to order a part, he followed up and gave us a heads-up when it was in. It was a good experience. The ice maker is now dropping ice good. I recommend American Home Shield all the time.

I submitted a claim to American Home Shield over the phone for my AC that wasn't cooking and it was an easy process. The contractors came out, went up to the attic, found out the problem and repaired it. He was very good. The AC has been great since the repair. My experience with American Home Shield has been great. I would tell others to give them a try.

Our washing machine was leaking and so my wife went online and filed a claim with American Home Shield. That whole process was good. The contractor came out the next day and did well, but now it's leaking again so I need to call him back. Overall our experience has been pleasant.

My washing machine was leaking and I called American Home Shield. They sent somebody over to the house and it turned out that the transmission was going bad. The guy that came over to fix it searched and couldn't find a replacement for it 'cause it was an older unit. Then he turned all that information into AHS and they said they were gonna do a search on their own. Two weeks went by and we still hadn’t heard from American Home Shield if they found the part or not. So, they called me and explained to me what I already knew about the washer. Then I told them that I had been waiting to hear from them about the replacement part, but the rep didn’t have that information and had to call the parts department, then I got hung up on. Prior to that, my wife was on the phone with them and got hung up on as well.

I’m so upset and would not recommend this company for not doing research on the people that they are sending to our homes. I had a technician come in and fix my washer which works when he left but to my surprise when I went to put my clothes in the dryer it was not spinning. I called the tech back to come look to make sure he didn’t have anything unplugged. When he came back as soon as he entered my home with a smart remark he told me “at least my washer is working now and laughed”. When he looked at it he said most likely the belt needs to be replaced because it is not spinning but that I would have to start another claim because he didn’t have the parts and as soon as he was walking out in his own works he said “well it must be bad luck huh”. Who says that!!! I seriously feel like he scammed us fixing our washer by breaking our dryer which worked yesterday just so we can give them more business!!!

Since I cannot get this issue resolved by the phone maybe I will have better luck here. My wife and I purchased a policy when we purchased our new house back in June. We called and scheduled an appointment to have our dishwasher looked at for a leak in early August. The technician came out to the house and evaluated the dishwasher, fridge and microwave and wrote up the parts needed for all 3.

Submitted service order for A/C leaking coil, the service estimate was only partial coverage. I would end up paying $1500 out of pocket, so I requested a payment in lieu of services estimate so I could compare with other service companies, especially since the provider sent by AHS had a lot of reviews concerning overcharging. It has been over three weeks now and I have yet to receive a quote. I have called 6-7 times, no one really seems to care about my delay. After the 4th call one rep informed me that my request had not even been submitted to the department that determines the amount of payment in lieu of service. As I wait my coil continues to leak and cause damage to my house. This is absolutely unsatisfactory service...

It has been a nightmare from the word go. I called for service twice for my AC and TWICE they referred me to a company that doesn't service my area. On the 3rd attempt, they told me they don't have an AC repair company in my area. They referred me to their "outside authorization department", which means I pay for the repairs and get reimbursed. This sounded like a great plan... That was 3 days ago and I'm still waiting on them to email me the instructions for how to do it. I've called them back numerous times and asked for a supervisor. I've been hung up on and I've been told a supervisor would call me in "24-48" business hours.

American Home shield talks a big game and boasts that they cover all of the internal appliances. I called due to a crack on my toilet near the handle. I'm pretty skinny and nothing had made contact with the tank, so a normal crack. Home Shield took the 75 dollar copay and sent out a plumber to fix it. Soon as the plumber had a quote they called me and said cracks aren't normal wear and tear and I was on my own. They refused to reimburse me for the policy or the copay afterwards.

When you purchase a home warranty you expect the work to be on time and for the cost of the deductible. Not so with American Home Shield. I put in my order online when my AC went out and the service provider called that same evening and came out the next day. They were even early. I was so happy, thought this is great. That’s where the problems began. I need a new compressor, so American Home Shield has to approve it. It took them four days to do so. It’s summer in Texas! Finally get the approval on a Monday and then the contractor can’t come out till Thursday! They also want me to pay $600 out of pocket, because they don’t cover the extra parts required to get it up to code! Are you kidding me?! Part of your agreement isn’t to make sure it’s up to code. My elderly mother has been having a great time with the heat downstairs in my house. It’s Monday so I hope she can make it a few more days. This is unacceptable.

Our refrigerator started leaking. The repairman came out twice to fix the problem. The first time not too much was done, the fridge kept leaking. Calling again 2 people showed up, they actually found a problem but it did not fix the leak. Now I am trying to call a third time. After being kept on hold for more than 30 minutes somebody actually picked up the phone. I requested to speak to a manager, no luck. I was transferred back to the main menu and had to start all over again which I did. After a long wait I got somebody on the line. While providing information the call got interrupted. Nobody called back even though you have my phone number. Guess I have to try again. This whole affair has been very disappointing.

I am trying to cancel my contract but their retention is not answering me. Their customer service said several times they would call me back but they never did. I don't know what can I do to cancel my contract. I was dissatisfied from their service since they charged me 125 USD and did not fix the fridge for over 10 days. Please AHS I don't want to continue as a customer. I want to cancel my contract.

Company representative was able to work out an acceptable arrangement. I have changed rating to 5 star. Representative was very courteous and respectful.

Our electricity was going in and out when our AC was just on so I called American Home Shield. It was very easy and they responded within the day. Also, the contractor was awesome. He was very professional and he was able to resolve the issue. Everything went really well. If anyone asks about AHS, I would tell them to go for it.

I recently submitted a claim over the phone for a fan relay switch that needed to be replaced and it was quite easy. The contractor is a young man who is very busy since he does a lot of work for Home Shield. However, I did not like the way that AHS did the billing. They billed me before he ever did the work and I had to pay $75. A week or two later, when he came and did the finished work, he hadn’t even submitted a bill yet. But he was absolutely outstanding. He had to order a part and he came back and replaced the switch. Now it works perfectly.

We've had several different service requests with American Home Shield and we've gone through the process several times. We had a failure with one of our AC systems and we did an online service request and then they assigned us to a provider. The provider contacted us and we scheduled their service visit. The technician came out, inspected the unit, determined that it was not functional and that we needed to replace it. He submitted that diagnosis to American Home Shield and then, they contacted us with an upgrade offer. We paid our portion and then AHS covered the additional cost and we replaced the entire system. The technician was good. Our interaction worked seamlessly and it was one of the best.

I have learned to submit a claim with American Home Shield online and the most recent one went quick and perfectly great. It was for the pool where the filter was leaking. The contractor came out and he was knowledgeable, nice and efficient. He fixed the problem within a very short period of time and the whole process was perfect. We now have clean water and the pool worked more efficiently.

My recent experience with American Home Shield was not good and I didn't like it. Everything was right with the technician, but when I called the customer service, it was not nice. The technician was doing his job and it was the third time that they came to my house to fix the AC. The first time, they sent somebody and they fixed it. But one week after, there was the same problem so I called again, and they sent a different person that fixed it. It was something different but about the same because the AC unit that I have in my garage is still leaking. Before, something was stuck on the drain so they cleaned that and everything was fine but it was leaking inside the unit.

We just bought an 80 year old house, and we knew coming in to the house that our air conditioner was very old. So the home warranty is important right now. American Home Shield is a pretty good warranty company. Once, I phoned AHS because our air conditioner wasn't working. They told us what to expect and what they told us was what happened. The contractor came after a day we called AHS and he was very clear about what he was doing. He opened up the unit, found out what was wrong, went and got the parts and he fixed it.

There were some moments in the day, that were relatively often, where parts of our breaker seemed to switch randomly. And there was no apparent cause. I don't think we were overloading in lines. I went online and once I figured out exactly what category I needed to file the claim under, it was straightforward. Scheduling was also very flexible. We scheduled the service for a couple of days after and when Southeast Electrical Contractors came out, the service was good. The technician seemed knowledgeable of what was going on and he was able to replace something for us. So far, the issue hasn't come up again. So it's been a great experience with American Home Shield overall.

I cancelled two policies with American Home Shield. I submitted claims over the phone the reps were very polite and nice. However, it took way too long to get settled. I was without air conditioning in South Carolina in August for two weeks. If you’re talking about a refrigerator out or a toaster or a microwave, you can deal with it, but you’re talking about air conditioning in South Carolina in August and two weeks was unacceptable. I got a different answer every time I called. “We’re waiting on parts,” “We’re waiting on a quote from parts,” “We can’t find the parts.” And then I would call back and then, “Well, we’re gonna replace the unit,” and I got the runaround. And then when we fixed the problem, AHS only paid $850 on my $5,000 claim.

I had an issue with my air conditioner and I went online to put in a claim with American Home Shield. It was a simple process. I clicked on what appliance I have an issue with and once it was submitted, I waited and got a confirmation. And then, the reps gave me a call and let me know about the scheduling. The contractor came out fast which was within 30 minutes to an hour.

I’m not too confident in the contractor that comes out for my air conditioner claim. They don't thoroughly detect everything that could be wrong with the system. They're more in a hurry to get it over with as quick as possible then just go. The air conditioner wasn’t blowing cool air and he probably could have seen and checked the unit while he was here back in the July when I first filed a claim. But he didn't and later on, the same issue became a worse one and ended up costing me more money.

Something was caught up in my disposal so I called AHS for the repairs to be done and the rep was very professional. The contractor came immediately and he was a nice guy. He told me what was wrong. Something was shot so he took it out and replaced it.

The past three work orders with American Home Shield has just been horrible. Every time a technician would come out, they didn’t know where to go and what apartment unit number. I’m overseas. And they would call and wake me up at 2:00 or 3:00 in the morning. They were supposed to be calling the property manager or the tenant. They also bring the wrong equipment every time so the issue is never fixed. I had tenants without AC, and not being able to use their sink for three weeks. They finally decided to bring in their own people and I paid them. Yet, even though the guys sent by AHS never resolved it, I would still get charged $100 for each work ticket.

I usually submit my claims on the phone with AHS and it is difficult. They need to be more timely when you call them and you shouldn’t have to wait so long to get somebody to help you. Recently, there was a plug at the end of the bar that wasn’t working and when I called it in, I had to try a couple of times before I finally just held on. But the tech they sent was excellent. He knew what he was doing and was very nice. He was also very professional in his appearance, in the way he handled himself, and in figuring out the problem. He ended up coming here twice because he had to call another order in and he did a good job. If I ever call back, I would request that same gentleman to come out because my husband and I both liked him quite a bit.

I submitted a claim online to AHS because I had two outlets that were not working. It was easy to navigate their website and the contractor was out the next day. Since the repair, it’s been great.

American Home Shield got Fidelity Appliance Services to come out immediately, but I wasn't too happy with the guy they sent out. He should have looked at the dryer because I thought that it was too hot. But he never pulled the dryer out and he was here for about five minutes. He told me that he didn't do that, so I ended up hiring some people to come out and check the dryer vent. At that time, they showed me that there was a duct tape on the hose which I didn't put in there. When the guy from Fidelity was here, he said that the dryer was fine but it was running way too hot. I've had Fidelity before and they were great, but I was not pleased with this guy at all. He was not interested in anything that I was saying. Anything that I was trying to tell him, he did nothing.

There was something wrong with the washer. I called AHS to submit a claim and they sent out Appliance Pros of Tallahassee to fix it. The techs who came out were very courteous and very professional. It was easy to do the claim with AHS and they were very efficient and very helpful. I initially went with them because they had the highest rating and I have them for not even a year yet but I highly recommend them.

It was very hot and my AC quit cooling. I called the number that American Home Shield gave me, and they contacted me with the contractor. Communicating with the claims rep was fantastic. The tech came out the very same day. He thought that what he was doing would fix it and if it didn’t, he would come back and re-do it. The AC has cooled and it’s still working good. I really appreciate AHS's service. Everybody was so professional and they've done a great job. I recommend them to everybody. Sign up with AHS. You may need them.

I tried to fix my faucet but I ended up making it worse. I then went online and submitted a claim with American Home Shield. Their website was exceptionally user-friendly. The contractor who came was professional. He was able to come out on a Saturday, which was nice, because that was what he had available. He resolved the issue on the day he came, and the faucet has been working perfectly fine ever since. I've already had three claims with American Home Shield so far and everything has been very straightforward. They are a nice insurance policy when you have two kitchens and lots of sinks and you're not a repairman.

We filed a claim to American Home Shield for our pool that had a sand filter. When we backwash it, water would come back into the pool and it was shooting out sand. Everybody whom I talked to at AHS was excellent. The technician who came explained everything and he went above and beyond. I've had AHS's warranty for over 20 years and I've never had any problems with them.

I love American Home Shield. I'm really happy that I've picked them up because the warranty is a great benefit to the homes. When I had a problem with my microwave not heating up, I submitted a claim with them over the internet. In the beginning, there was a problem with the telephone number and they were not able to reach me. They had an old telephone number listed for me through Sears, and it was from the time that I haven't had the AHS service yet. So Sears was calling me on a number that wasn't valid. But that was fixed and all is well. The tech came in and took care of my microwave, and it was a great advantage to have the microwave fixed. Overall, it was a great experience and I'm thankful to have American Home Shield.

It was very simple to file a claim with American Home Shield through over the phone. I did the claim for my hot water heater through the automated system. The hot water heater was ordered and a guy from H & K Plumbing installed it. AHS paid a portion of what was covered and then we paid about $500 out-of-pocket. We had the hot water heater installed in July, and I called the H & K Plumbing several times asking about the inspection but they didn't pull the permit like they said they would. I was a little disappointed with them.

Please reference Better Business Bureau Complaint #**. Anyway, I've been an AHS customer for over 5 years, and have been generally happy with the service, until recently, a couple issues had arose that I could not get satisfaction from AHS, or the companies of the dishwasher and sump pump that were replaced in my home.

The AC unit off the first floor wasn't cooling and I made a claim for it over the phone. That part was fine since I've used American Home Shield a number of times before. However, it took multiple calls and contractors to get my problem resolved. When the first company called me to set up a time, they wouldn't give a window. They claimed that the kind of call they got from American Home Shield was a rush. They wanted to give me an all-day-long appointment and I told them that wasn't gonna work for me. The lady got very defensive and her tone of voice wasn't pleasant at all. Subsequently, American Home Shield said that that was not the way it was supposed to be, so they ended up setting me up with a second company. The second company gave me a four-hour window and they showed up within that time. They were very professional and they fixed the problem.

We had the secondary for the AC dripping down the side of the house and the AC company was absolutely clueless. Their guy came out, flushed out the line and said he wasn’t sure why it was still dripping but he said that the primary looked like it might have had a kink in it. He said that he didn’t do that work so we had to have a plumber come out and fix it. Habit Plumbing came out and their guy cut an inch off the pipe, straightened it out, stuck it back on there but still didn’t fix it. it It was something we could have done ourselves. Half of American Home Shield's reps don’t know what they're doing. One gentleman that I spoke with told me I needed to pay another trade call fee for the plumber to come out even though the drip was underneath the AC.

The air conditioner wasn't running and its compressor needed to be replaced. American Home Shield sent South Place Heating and Air and the contractor gave me advance notice before coming, as I requested, and then he showed up on time. He was very knowledgeable and my interaction with him went really well. He looked at the AC, fixed it, and it was good.

We were having problems with our kitchen sink. My wife filed a claim to American Home Shield. As soon as the contractor got in contact with AHS, they came out the same day. The plumber they sent was a really nice man. When he got to my place, I showed him what I found that was going on with my sink that didn't want to drain. So, he ran a machine up and something else. Eventually he pulled the problem out of there. Since then, the sink has been draining perfectly. Overall, AHS' service has been very good.

I submitted a plumbing claim to American Home Shield. The contractor who came to my home thereafter was thorough with what he did and explained everything. He was in and out and very professional. Everything has been working fine since the repair.

We bought a house and got the doors changed, and we needed the locks changed as well. I reached out to American Home Shield over the phone but there was something with our account number I couldn’t get through to a customer service rep to submit the claim. I had to call a supervisor. They were able to send a locksmith in under a week though and it worked.

We had some water leaking from our air conditioning unit. I submitted a claim to AHS online and they called me and asked a question, but then it was referred straight to the provider locally. The technician came out and checked it out for us and found that there was an insulation backing up one of the ducts which was causing the overflow. He made sure everything was okay. He was quick, efficient, answered questions and left the place cleaner than it was when he started. It was really good overall. I would definitely recommend AHS, especially for a house like ours. It's gonna be 13 years in December so we’re starting to see some of those warrantied things that would need to be replaced or worked on and AHS would definitely help at offsetting those costs.

The most recent claim we had with American Home Shield was for garage door openers, one for a rental property and one for my primary. I filed it over the computer and their site was pretty user-friendly. The problem that I had with the contractor is after they came out, they let us know that it was not a covered service because it was our spring that broke. Unfortunately, it was not a very good discount as they advertised. It doesn’t discount for non-covered services with their providers and I was very overpriced for what I ended up paying for.

I always have this warranty with American Home Shield for 25 years, even in other properties. When I had a bad kitchen faucet, I called AHS and contractors came after two days. I was barely getting any water out of the faucet and it had to be replaced. And the guys were professional and did a nice job. AHS is good to have and I've recommended it to quite a few people.

American Home Shield had Big Al's come out when I submitted the claims for the refrigerator and the dryer. The claims experience was fine and I had pretty positive interactions with the technicians. Everything has been working fine since the repair. Having the warranty is pretty valuable. I don't have to fork out the full amount when I need to do the repair.

I had a few issues with outlets that didn't work, and the reps that I spoke with were very helpful. The claim was very quick 'cause the problem was that there was a switch that I just had to lift. The techs were here for barely five minutes and they didn't even charge me, so that was great. It's really nice to have American Home Shield 'cause I know I can just call about everything and I don't have to go to the actual insurance. I got it for a year when I bought the house and I will probably continue.

Our air conditioner wasn't cooling and it happened on the weekend. I didn't call American Home Shield until Monday and yet the technicians were out Monday afternoon. They were very nice, courteous and professional. They came before I had to go to work and they weren't here for 30 minutes. It was very good and fast. Overall, it was a great experience.

My experience with American Home Shield has gone very smooth. I’ve had three items of need and I simply filed online. I was then contacted within 24 or 48 hours and AHS assigned someone to take care of the task, and I paid the task fee. The most recent claim was an air conditioning element that went out and it was resolved yesterday. It has taken a while because it was more complicated than originally construed. I had a telephone call from one AHS' personnel a week ago confirming what would be covered on the air conditioner repair, what wouldn’t be covered, and what my financial obligation would be. Getting the parts in took a little longer than we anticipated and it could be relative to the weather in other parts of the US . We had two days out of air conditioning.

I had a broken exterior faucet. I used American Home Shield's online portal to submit a claim and it was super easy. They assigned it to Habit Plumbing and they came out after three days. They were super friendly and professional. They took care of it without any problem at all and I was completely satisfied with what they did.

I filed a claim over the phone with American Home Shield regarding my HVAC system that wasn't cooling properly and it wasn't difficult at all. The contractor that came has serviced our unit before, but when I came home unfortunately that afternoon, the system was down. I submitted it that evening and I understood that the tech couldn't report until the next day. They called and made arrangements first thing that morning. We were able to get an appointment within the next 24 hours and the contractor was timely in coming out.

American Home Shield has been very helpful with anything gone wrong. I’ve always called to submit my claims and I’ve always gotten attention on my concerns. My calls have been very professionally-handled. I’ve heard people say that they have problems. But I’ve been in my home for almost 20 years and I’ve had them for 20 years, and I’ve never had any issues.

My recent claim that I filed to AHS was for the stopped toilet and bathtub. I called them to file a claim and it was horrible. I couldn't get to talk to anybody so I had to do it online. Their site was self-explanatory and I like it. The contractors who came out were all good and professional as well. Everything's been working really good since the repair.

When my garbage disposal was leaking, I filed a claim with American Home Shield online and I got instant follow-up. Someone contacted me and made the appointment then Ability Access Plumbing & Rooter was out there the next day. The guy looked at the garbage disposal, went out, got his new garbage disposal and put it in. He was done in 10 minutes. The unit's working fine now and I've recommended several people to American Home Shield.

I had a ceiling fan that was not working and the American Home Shield contractor came out and determined that the motor was gone and replaced it. I filed the claim over the phone and the young lady that I spoke with was professional, understanding and I got results when the conversation was finished. The contractor called me and was planning to come on a particular day but they had been in an area where their boots got muddy. They called and said that they would schedule the visit to another day instead because they would be tracking mud all over our house.

My freezer wasn't freezing and the refrigerator wasn't freezing or cooling. I called American Home Shield and put in my request. They took it and gave me the name of the company that was gonna be servicing it. The contractor came out once and needed to order parts for it. Then, he came out a second time and installed the part. It has been working well ever since. AHS is a good service company. I've been having them for a while. It's a little bit expensive but it comes in handy if you ever need them.

On 06/2018 I requested A/C repair. To be noted that I live in S. Florida where during the summer there are over 100 degrees feel like temps. AHS assigned a local company, AAA All Brands Appliances LLC to the repair. The company was unprofessional and took weeks of no show and no work resolution to provide a diagnosis.

Very dissatisfied with the service and very dissatisfied with your vendor. I am having central air conditioning problems where the home is not cooling. Initial phone call to AHS I held on line for over 30 min. They dispatched a company and it took 2 days for them to come out. The tech looked at the unit and said easy fix, within 2 hr the unit was not cooling again. Called the company back at 4:45 pm and they were already closed. I attempted to reach AHS and held again for over 30 min again. I was told they will get the AC company back out, but another service charge would apply, which is crazy since they did not fix the issue. The AC company called the next morning, Thursday but could not come out till Friday.