American Home Shield Reviews

We’ve had good experiences with AHS. It’s a good service and we’re pleased with it. It certainly comes in handy when something goes wrong. However, every once in a while you get a sour one. Years ago, we had an issue with the dryer and that was a fiasco. It was because of the service rep that worked for the company -- he ended up getting fired. AHS uses different subs and they can’t help it. However, when we had an issue with a leaky toilet, my wife said the contractor that AHS sent out did a good job and he was super nice.

I submitted a claim to American Home Shield for my refrigerator. I did it over the phone and the hold time was a bit long, but it was just a busy time. The rep who helped me out did very good. The first time the contractor came, I wasn’t exactly thrilled, but he wound up being good. He tried to put Freon in it and he said to call him back if it didn’t work. A couple days later, it didn’t do anything and I had a problem getting in touch with him to make the appointment. But dealing with American Home Shield was good. They replaced the refrigerator and that part was easy. The whole process took two weeks at the most. Luckily, it was the second refrigerator so it wasn’t that big a deal. Had it been my only refrigerator, that would be a whole different ball game. I also filed a claim for an air conditioner and the contractors were great. They knew what they were doing. I was completely thrilled.

I called Home Shield for a water heater problem and I don’t like talking to a machine, so I tried to get a human. Once I get a human being, I have no problems. The contractor AHS sent worked on my claim and he didn’t see any problem. All he did was clean it up and put two new pipes on. A week later, the problem was still there. He came back because he didn’t replace the two items he cleaned and then I called to make a new appointment. Some of the contractors Home Shield gets in the area are one-person companies and they’ve only got themselves to do the work, so if they’re overloaded with calls, you gotta wait.

My microwave would trip the breaker and then it would run for 10 seconds then trip the breaker and then the thing would go down and then it sparks. I made the claim for it online and worked on the online application. There was a couple of issues about it because it took a little bit longer than I wanted for the techs to get out there and submit what needed to be done. Then I had to call them back to get an update because I hadn’t heard anything from them after that and I thought they just let it go.

I called AHS to submit a claim for plumbing and dealing with the reps has been easy. I explained the situation and they seemed friendly. They told me that they'd be notifying the plumbing company and they will be giving me a call. The plumber came over to take a look at it the first time, but he wasn’t able to do much. He came over a second time, went to the area, then opened it up. He was able to diagnose where the molds were and where the water leak was coming from.

I have several appliances that are not working--the dryer, the range above the stove, and the refrigerator. The washing machine also had a problem, but it was working. I submitted a claim with American Home Shield over the phone and the experience was fine. Then, the appliance person came out within two weeks. I also needed help with the dishwasher, but unfortunately, I forgot to tell them about it when I submitted the claim and the appliance person told me that I have to call that in for another claim and pay for a secondary visit.

I have a 26-year-old AC unit and it finally decided to die. Submitting a claim to American Home Shield was easy. I did it online and working with the contractor went smoothly. They were prompt, showed up in a timely fashion, and got everything squared away. They ended up having to replace the AC unit. Still, since the replacement, the new AC is working well. It was a lot better than sitting in a 90-degree weather. Overall, I had good luck with AHS. I’ve had to make a couple of claims and every time I’ve had to do it, the problem’s been solved quickly. Given my two experiences, I highly recommend them.

I had them come out and they told me that I could pay now or 2 days after the visit. They immediately took the service charge off my debit card without my permission. I was driving when this happened and I wanted to use another card for payment and was going to pay the next day. They took money without permission. They have never replaced anything in my home and I have had them for over 19 years?? I am going to find another company to work with. They are the worst. No appointment has ever gone right with them. Don't use this company.

In June 2018 I had my air conditioner serviced by one of the contractors that was referred by American Home Shield. They came out. Diagnosed I needed 5 pounds of Freon and there was a leak. Never checked upstairs and proceeded to add some stop leak and 5 pounds of Freon which cost me $400 after the $10 deduction from American Home Shield. In October 2018 my air conditioner stopped working again. Come to find out they sent another contractor out. He diagnosed I had lost 2 1/2 pounds of Freon since then and the coil upstairs was bad and he could see where the stop leak was leaking from the hole. I contacted American Home Shield several times to be hung up on and told there is nothing they can do now. I will be out $980. Plus $400 plus 2 $75 service calls.

Had to use my warranty due to a water leak from my water heater. Technician comes out and says the whole water heater needs to be replaced. AHS basically says they won't cover anything but the technician's service charge for coming out and the removal and disposal fee. I have to come up with the 1100 dollars for a new water heater and installation out of pocket. I don't have this amount so the technician throws a 25 cent cap on the leak and says to get the system replaced as soon as possible. The technician even mentioned how AHS is a ripoff.

They are unable to change the leaking condenser in my air conditioner. They want me to change the whole thing and the furnace that will cost about $7000 but only will give me $600 dollars reimbursement. I have been with this insurance for 12 long years. I wished I just kept my money to replace my furnace and air conditioner if I have known this will happen. Not worth it to get this insurance.

On September 2, 2018, my Central Air Conditioning Unit stopped putting out any air. Being a holiday, the next day I called American Home Shield (AHS), who contacted a contractor to come look at the unit (this is the 5th service call in 2 years). The contractor came out on the 5th and stated that the blower motor was not working and they would need to let AHS know and would be in touch. On September 7, the A/C contractor called me to let me know that AHS said they had ordered the part and would have it shipped to the contractor who would then call me and let me know when it would be in.

The first repairs I had with AHS were very good! I have to give credit where credit is due. I have been without a refrigerator since 9/18/2018. The first repair net never showed up and they did get me another one who was very good. I waited about a week and a half for him. Then he said the part was no longer available. The appliance company came on October 3 and they sent the report on October 4th to AHS. I have called numerous time about this and it is October 10th and they said they have it into the parts dept.

Our claim was reported to AHS on 9/21 regarding repair of our hot water heater. We paid the service fee upfront. Automatic response from AHS that I could not be contacted (I have no missed calls or voicemail messages). Automated email response from the AHS selected Contractor (Plumbing Company) requesting an email to schedule service. I sent 4 email responses (no answer) and placed 3 phone calls to the Contractor over 12 days. Each time I was left on hold averaging 30 minutes and never received an answer.

I had this group for year for my rental. When I finally had a washer and hot water heater go out I placed my service calls thinking I would finally get my money's worth. Getting in touch with AHS is ridiculous, my last call I was on hold for 20 minutes. The service people are nice enough but don't have the authority to make things right. When they kick you over to supervisor no one answers. The vendors they use are even worst. I think the vendors know how to work AHS to get as many trip fees as they can hence prolonging the repair. My dryer took over a month to get repaired and my tenants were not happy as you can imagine. Water heater took 3 weeks before they decided to replace. In replacing the vendor wanted to charge $1400 for install and so called code updates. I got a local plumber and it cost me $750 for everything along with the wasted $100 I already spent on AHS!

On renewing my service I was given a discount on my contract. This was never applied to the bill. After getting past due notices and text messages saying I owed them money I went through 6 different customer service reps who just wanted to tell me it would be taken care and never bothered to see it through. Worst customer service experience ever. If they get paid to act like they care they don't do a very good job at even that!

We live rural so it is hard to find contractors but that is no excuse for the LONG hold time when asking for customer service.... Was supposed to get a call today about a provider for furnace service....nothing.. I called and have been on hold for over an hour only to be dispatched to a call center in India.

I’m a customer as of around 4 years. Very disappointed in your company recently. When I call, I get people hard to understand in other countries, am switched to a number of people that have to start from scratch and document and don’t handle the problem. Today I was on hold for almost an hour and then hung up on. I am waiting for a cash out check which I’ve not received and supposedly mailed Sept 11.

I have never had a home warranty before. We purchased one for a home we bought in North Carolina from American Home Shield. I was skeptical, since I have heard some horror stories regarding home warranty companies. American Home Shield proved there are solid companies out there! After a few months of owning the property, the air conditioner unit for upstairs part of the house went out (during a hot part of the year here.) We put in the claim request and American Home Shield had a company to our home the very next day. They had our unit repaired with NEW parts and we were back to normal in less than two days. The out of pocket for us was zero! I would highly recommend American Home Shield to anyone. Great customer service!!! Thank you American Home Shield!

Submitting claims online to American Home Shield is great. I would just go to the website and put in a repair request. However, it's a disaster if I ever try to call them. They don't ever accept the phone and I'd be on hold for hours. If I have a question about coverage and I need to talk to somebody, then that's a problem. I wish they'd answer the phone and have more knowledgeable representatives. So, when I understand the issue and understand if it's covered or not, then it's easy to do it online.

When the air conditioner broke and I called American Home Shield to submit a claim, it took forever to talk to someone. I was on hold for at least half an hour and we finally hung up. I called back and although the one I spoke with was pleasant, I was constantly being put on hold and nobody came back to follow up. On the other hand, the contractors were timely and they responded fast. There was not a lot of flexibility when it came to setting the time but they did a fantastic job and it was professional. Since then, the air conditioner has been working fine. Every time I called them and requested for help, somebody was out to solve the problems and I didn’t have to do anything about it as well as the cost. AHS gives me peace of mind. If you need something big for your house, someone's gonna get there and there's somebody who can have it taken care of. You don’t have to come up with the cash out of pocket.

Our refrigerator suddenly stopped working. American Home Shield sent somebody out and the guy told me that the unit wasn't worth fixing and that I should talk to AHS. AHS told me what they recommend and that they are allowing a certain amount of money that I can use to buy a new unit. So we went ahead and bought a new unit. It's a wonderful refrigerator. AHS has already reimbursed us some money a couple of days ago. The process was quick and there were no delays. It was a great experience.

The springs that operate off of the motor to roll the door up and down, one of them had broken, and it needed to be replaced. I called American Home Shield and their rep asked me if I wanted to pay the upfront fee right then or wait until after the service has been completed. I always tell them, “I want to wait till after it’s completed.” They charge our service fee on that. I sign off on the invoice when it’s completed and the company that they sent out sends the invoice to American Home Shield, and we never have to get involved in that part of payment at all.

I submit claims with American Home Shield online but there have been times when I've had to make phone calls and they've been a little bit difficult. But for the most part, it's been fine. I put in a claim with them when my tenant told me that the air conditioning was not working. The tech came and took a look at it. He was the best contractor that I've ever had. He knew what he was doing and he was excellent. I had an issue with the one prior that who never showed up and kept me waiting for hours. I also have another apartment that I have a warranty on and it was a nightmare. I couldn't get the heating system fixed and the techs never got back to me. I had to rebate my tenants a couple thousand dollars because the heat wasn't working properly. That was terrible and I was very upset. But the last two experiences I had were excellent. The techs were diligent, prompt and on time.

The power of the microwave wouldn't come on and the device stopped working. I submitted a claim with AHS online and had a good experience in using their website. When the tech, Curtis, came out, I was hoping to get a new one. But he knew what he was doing and got it working. He replaced one of the parts and was very professional. He was also knowledgeable and very helpful. His vehicle looked nice, too. The microwave has been working since the repair though sometimes, it didn’t work. But it is an older device. Other than that, AHS was great.

The most recent claim was with a refrigerator that was broken, and we submitted a claim for it online. American Home Shield's site is very user-friendly. The contractor came out and he was excellent. He did whatever he needed to do. He ordered a part and once he received that, he came back. That was a five-day turnaround. However, he wasn't able to install the part because of the way our refrigerator was. He ended up having to replace the refrigerator, which was a little bit more downtime. In the end, we got a new unit and that more than made up for it. I'd definitely recommend using American Home Shield.

When I called American Home Shield and made an appointment with the K&K Heating and Plumbing people, the reps at AHS told me they were coming. But then, I went online and read the reviews, and I freaked out. So I called AHS again and they told me they were gonna send another people. The people they were supposed to send didn't call me so I called them and the guy I spoke with was rude. He said he didn't get my request. So I called AHS back and they told me that I can't change contractors when they're in the middle of something just because I have read reviews online. So I told them to send the original one which was K&K.

My washing machine stopped running, so I called American Home Shield and it took them a week to send somebody out. The claim was sent through Sears and a tech from A&E came out. He got the machine running and asked if I can do half loads, lightweight loads, and low-spin cycle. He also said that I might be able to get the machine working through for another week and hopefully, by then, AHS would have the parts and they would have somebody out to fix it. The machine worked for about three days, then it quit working. AHS sent somebody out to put the part in, but the machine still didn’t work right. It ran for three loads then quit, so I called AHS and they sent somebody else out.

There was an issue with my air conditioning recently and I called American Home Shield to submit a claim. It was easy for me to call them but I had to wait a little bit. Sometimes they're busy but it's better to call them. Consolidated Mechanical, the contractor that AHS sent, helped a lot. They tried to come on time and they were very friendly. They cleaned some parts of the upper unit and provided some maintenance outside. Since they came out for the service, the AC has been working well.

For some reason, the plastic on the door of our microwave over the stove started cracking up into the glass door. I easily filed a claim and the contractor AHS sent was very helpful. He was great. Everything is resolved and we opted to get a microwave that we bought ourselves and I'm supposed to get reimbursed once I get the paperwork back in for the credit. In this area, AHS has a guy who helped us with our refrigerator as well as with our stove and microwave. He explained and showed what he was doing along the way and I better understood how my appliance works. He is highly knowledgeable and I really like him. He's very good, dependable and there right when he says.

American Home Shield has been excellent throughout the years. Last time, I called them and I explained that I had a problem with the refrigerator as it was getting too cold. My interactions with the representative was very nice. The contractor who came was excellent and did a wonderful job. The problem has been solved and I have no complaints. They were prompt. I'm completely satisfied with American Home Shield and I've recommended several people to them over the years.

My electric went out in my garage and I submitted a claim with AHS online. Their site is easy to navigate, but it takes a few days before someone gets back to me, even if it's an emergency. When the contractor came out, it didn't take him any time to fix the issue and my aunt had a good interaction with him. He explained everything clearly to her and then he also got on the phone with me to explain what was going on and he was very pleasant. Everything has been great since the repair. It's been a good experience and I've had no issues with AHS. And when I had issues with their contractor, they were on top of it and took care of the issues as quickly as possible. I’ve recommended American Home Shield to people and I tell them that they need to get it.

I had a plumbing issue and I submitted a claim with AHS over the phone. I always speak to a representative when I file a claim and my experience with them has been pretty good. My plumbing claim got resolved in one visit, but on the same day, I was having trouble and they had to order a part for it. Then they had to come back out on it. The contractors have been okay but if they gotta order a part, it usually takes them a while to either tell you or get back with you, and tell you when that part should be coming in or if it came in. A few times I had to call and ask when should they be looking to receive that part. Then they give me an update from there. For my claim, they got the part in three to five days. Other than that, I’ve told a few people before about AHS.

We just moved into a new house and a lot of surprises came up. There were a lot of pool incidents and there was also a plumbing incident. So, I’ve had several claims with American Home Shield. I submitted the claims online and their site was good. However, personally calling them was not so good. I had questions I wanted to ask and I wanted to interact with them personally, but nobody seems to answer the phone. It takes forever and the waiting is not good.

We normally call to file claims with American Home Shield and we usually get a hold of somebody, but sometimes we don't if it's late at night. Our experience with the contractors depends on the contractor. We've had two contractors come out and AHS couldn't control them. One time, I ruined four tiles in my basement because they got dropped on. AHS sent out a contractor but they took forever to come out and they didn't like to deal with the insurance. The tech messed up and didn't get the job done, and I had to go back to fix it. At another time, we had a pipe that leaked, but the contractor didn't do the job all the way and I had to do it myself because the tech didn't do it right. My carpet got flooded and it was such a mess. AHS got the plumber to fix my pipe, but my homeowner's insurance had my carpet fixed. But what sucks about that is that my personal mortgage went up.

When I came home from being out-of-town, the refrigerator was dead. I submitted a claim to American Home Shield and since it was a weekend, it took a while for them to send out someone, about four or five days. The contractor called and scheduled the service quickly. They just couldn’t do it any faster but the technician was great and courteous. I provided the model number so he had the right part to fix the refrigerator that day versus going back and forth.

My washer needed a replacement lock so it would recognize that it was closed. I submitted a claim online on American Home Shield's website and put in the type of appliance and I got an email back that it’s in the system. Usually, I got an email saying that the repair has been scheduled, then I got a call from the contractor to schedule the service call, which was typically the next day. When the contractors came out, the communication and interaction I had with them were excellent and very friendly. They looked at the problem and fixed the problem, and that made me happy. Each contractor is different because it’s a different company. But the contractors ave been very courteous, considerate, and quiet in getting the work done. They focused on the work and got it done, and they were very friendly in explaining options.

One of the blower fans of my AC was initially making a little sound and suddenly the sound increased until it was really bad and we had to shut it down. I called American Home Shield and they took the claim and sent some local people. AHS has sweet people working for them. Unfortunately, it happened on Friday night and Saturday and Sunday. They tried to find somebody to be there on weekend and those people never responded. Air Temp was the first available. The guy came in time and I was not at home. My daughter showed him and he said they had to order the part.

I love American Home Shield. They’ve always been wonderful to me. I submitted an online claim with them recently for our air conditioning's motor that went out. They gave me a contractor which I will not deal with anymore, but when I called American Home Shield, they cancelled that claim and made another one, so that I can have a different contractor. Delta Supply came out the same day and had the issue fixed. It was hot outside that time, so I was really glad about that. I like Delta Supply as they always did really well. American Home Shield is worth the money. I would tell people to check them out.

I filed a claim with American Home Shield over the phone for a pool pump and the timing was good. The contractor came within 4 days and was professional. He was very quick to respond to the notice from American Home Shield to him and to us. As far as the pump itself, it was put in fine. I’m very pleased with American Home Shield. Their price did go up as far as what you pay the person who comes out. It used to be 75, now it’s 100. And now, you no longer pay them directly. American Home Shield takes it directly out of your account after the service has been performed.

AHS knows where the repair people are. I called them on the phone to submit a claim for the microwave and the interaction with the rep was very good. She took the claim, gave me the number and called it in so it was fine. We got a contractor out very fast and he was very professional. He came in, checked it out, diagnosed it and told me what was wrong. It’s very good to have the service.

One time we had some stoppage. It was an emergency and I called AHS on the phone to submit a claim. Doing that was pretty easy. However, the same company that originally snaked the drain didn't really resolve the problem. I had them come back a second time but they still didn't resolve it. The third time we had them come, they requested that we replace the toilet. Interacting with AHS' reps over the phone was a good experience. Everything's been fine since they replaced my toilet.

American Home Shield's service is wonderful and everybody needs to get it. I had problems with my side by side refrigerator freezer and submitting the claim was easy. I prefer submitting claims over the phone. I’m almost 84 years old and computers don’t like me sometimes. And I like to talk to people over the phone. The tech who came out, Ronnie, was with Big Bill’s Appliance here in Mobile and she tried to fix the problem several times. Then her daughter, Angela, came back. They ordered a couple of parts and it still didn’t work so they submitted to American Home Shield that it was not fixable. I ended up with a brand new side by side refrigerator freezer that I’m very pleased with. The timeframe was about a month because they kept ordering parts that they thought were gonna fix the problem but they were very professional.

I had moved into the house and I used the dishwasher, and it turned out that there was a valve at the inlet for the water that was clogged. I made a claim over the phone and the American Home Shield rep said they would contact the service guy, who contacted me and told me what time he’d be here. He came in the next day, looked at the dishwasher and took the valve apart. The first time he took it apart, he cleaned it out. The second time, he put a new valve in as he said it had too much stuff in it. Everything was fine and overall, having AHS is worth it.

A wire was burnt out in the back of my stove and I thought I was gonna need a new one. I submitted a claim online with American Home Shield and it was really easy because all the information was there that I needed to click. Then Sears contacted me within a day or so and we scheduled the service a week out because of my work schedule. When their tech came out, he had the piece that I needed on his truck, which was really good, and he fixed my stove. And it was within about an hour or so that I had my stove back up and running. I liked that he was very informative and told me exactly what was wrong, what was gonna be needed, and that if ever I had an issue like that again, to give him a call because he lived in the area, which was good to know. Everything went great and I'd tell others to try AHS for themselves.

I paid faithfully for three years and when time came to use it, they denied me coverage. These cowards then blocked me on Facebook when I gave them a negative review. I called their “customer retention” department and all I received was attitude from a rude individual. Stay away from these charlatans.

AHS was called on May 19, 2018 as my refrigerator (less than 3 yrs. old) stopped working. I got an immediate response and a repair tech was sent out who unfortunately was not able to repair. A 2nd tech was sent on May 25, 2018 and again not able to repair. A 3rd tech was sent out on May 29, 2018 and fixed the issues. On July 5, 2018 the refrigerator stopped working again (and for the 2nd time spoiled all the food). Here it is October 9, 2018 and the refrigerator still isn't working at 11 service calls (6 different repair techs). At what point is "enough?" Just looking for some type of reimbursement at this time to cover the cost of a new refrigerator.

Why does AHS contract with the most awful businesses! You could care less how they treat the customers! As long as you get paid all is well. I'm not renewing with AHS when my policy expires. Good riddance!

My experience so far with AHS has not been very good. I have been waiting a month to find resolution for my hot water heater not working properly. I have called 3 times which takes forever to get through. Last 2 times today I was disconnected after waiting 20 minutes and then again 30 minutes. I thought the representative might call me back that was assisting me but he put me on hold and 10 minutes later I was disconnected. Very frustrated. They had a company come within a day of my original request but he said it needed replaced. Now nothing from AHS. Annoyed is where I am at. I will end up replacing this myself since they are no help. It’s a shame I get nothing for what I pay each month.

I'll been with AHS for approx 20 years. I have paid in premiums over $12,000 and only received about $1,500 in service from AHS. I have a 4 year old a/c unit with lifetime parts. AHS sent a company out and stated the people who install the unit didn't install it correctly. So AHS denied the claim. AHS stated would I like a second opinion and I stated yes. They came out and I never heard back from AHS after 48 hrs which they were to contact me in this time frame. I received a quote of price to fix from first company and had them come and issue the compressor. The tech was also going to fix the install issue in the breaker box, but found out he made a mistake and stated he would contact AHS and he made a mistake on the first diagnostic so the compressor would be cover.

I needed my gas service serviced, scheduled the service call through American Home Shield website. The local contractor took a whole month before being able to make the service... They were very hard to reach by phone and when they finally came out they ordered the wrong part so I had to wait an additional week to finally get it fixed. Now winter is upon us and my gas furnace isn't producing heat, I tried to scheduled a follow up service on Friday... I finally got a voice message from the local contractor on Monday but still can't seem to get her to answer the phone... I've called 4 times today (Tues) with no response or call back. I've been on hold now 24 mins and counting with the 1800 # from American Home Shield... This is ridiculous at best to say!

Sep. 17 placed a call to fix my AC which is still under manufacturer warranty. AHS contracted Perry Mechanical to fix the problem. He suspected a coolant leak from a valve cap. He changed the cap and charged me $165 for 3 pounds of coolant (65-10) per pound. He refused to acknowledge the warranty, which was unusual to me. I contacted AHS and was told I shouldn't be paying for the coolant. The problem was NOT fixed and the tech never bothered to see if it was. A second ticket was submitted and THE tech was able to fix the problem but at cost of another $220 for coolant.

Super disappointed, I used to really be happy with my warranty from AHS but I guess they were bought out by another company and ever since the service has gone way down. They sent out Miller Appliance (F rated with the BBB and Angie's List) who was 2.5 hours late for the install appointment, no call. The tech finally showed up (at 7PM??!!) in an Amazon Delivery shirt so I can only assume this is his second job. Fixed the electronic board on the washer and the ice/water dispenser in the fridge and now the dispenser is dripping water down the side and the washer is pouring water all over the floor every time it's used which it has never done before in ten years. Basically he was in a hurry and didn't get either put back together right. He finally left at 8:30pm at night.

My water heater broke the day I moved into my new condo and initially I was grateful that my realtor purchased a plan with American Home Shield. After submitting an initial claim and speaking with AHS, they selected a plumber who would not service my home. By the time they heard back from that plumber and found a few plumber, 3 days had passed. Eventually the new plumber came and determined, like my plumber, that the water heater was leaking and broken. They submitted the report to American Home Shield. 7 days passed before any action was taken. During that 7 day period, when I called, I needed wait on hold for over 40 minutes each time, I was told it was with the approval department and needed to wait for their determination. After 7 days, I was told they actually needed more information from the plumber, while the plumber told me, they were waiting on AHS.

Here are the facts: Clothes washer went out and we placed a service order on August 27th. Technician determined that machine was a complete loss. Home Shield sends second technician to verify, and they do in fact verify that the machine can't be repaired. We order a new machine on September 26th and are told it would take 5-7 days for delivery. October 8th was 7 business days. We had heard nothing about the delivery, so we called American Home Shield. They advised us that it would be another two weeks - Oct 23rd!

We have a gas leak in our pipes somewhere and I requested a service call on Friday October 6, 2018 and a plumber wasn't able to come out until Monday October 8, 2018. When they finally came out to check, some repairs were made but the leak was still not fixed. The leak must be somewhere in the walls but it can't be located at this time. Every time I call AHS I am on hold for 20+ minutes. I have already called twice this morning and the first time I was on hold or 21 minutes to only have someone pick up my call then hang up.

First and foremost I shouldn't have to hold on for an hour every time I need to reach a company. This isn't a once in a while issue. It's every time! Consider expanding your customer service or even allowing phone callbacks. I can't be sitting here all the time waiting on someone who's gonna just tell me, "We will call you back 3-5 days," and then never call me back and then I got to hold another hour to be told same thing over and over.

AHS sent me a email suggesting a Pre-Season Heating Tune-up for the fee of $75. Good Idea so we signed up for it and they promptly took the payment out of our account and assigned us to Sweet Mountain Air Cooling and Heating Inc. An appointment was made and Dave from Sweet MT Air never showed for the appointment. Wouldn't return our calls. Finally AHS we were reassigned to Chrispy Air and they promptly contacted us to set up an appointment but was told AHS would not pay for them for this service because our air/heating unit is on the roof.

My water heater flex hose burst at 6:00am. I had to turn off the water to the house. I made a request and waited, and waited. I spoke with two different CS reps, after holding each time over 30 min. Absolutely nothing from them or the plumber they assigned to me. It is now more than 24 hours without water. I am desperate, I had to call another plumber on my own dime. DO NOT go with AHS.

During a thunderstorm in August of 2018, I begin to have some electrical issues in my garage and several rooms in my house. I immediately tripped my breakers and it reset most of the issues but not all, so I called AHS and after holding over 45 minutes, over 2 day period. I was finally able to speak with a representative, who put me in contact with Riggins Electrical Company. The company was not able to provide service until Friday between 4 and 5 and when the service technician showed up he wasn't at my home for more than 15 minutes.

I have had American Home Shield over 4 years now and have experience both ups and downs with this company. However, the current situation I am experiencing tops the cake!!! The average person knows that when you wash clothes they are supposed to come out clean not with spots, correct?! Well, obviously not the people at American Home Shield. I have been dealing with them fixing my washer machine for the past month. Then everyone at AHS wants to call you back or place you on hold for extended periods of time to review the notes or they never call you back. It all began at the end of August when I called in about my washer machine leaving spots on my clothes. The tech came out and identified what he thought the problem was and immediately stated, "They should replace it because it is not functioning as it should. I am going to let them know the outcome and they should be contacting you shortly."

Your advertisements claim if an appliance can not be repaired it will be replaced according to AHS contract. After paying for your Insurance Services for years on my house, my aging central Air Conditioning unit went out and technician could not repair and recommended a new replacement. Your company refused to pay for a new unit for my home. I had to pay out of pocket for a new unit. What a waste to pay for American Home Shield Insurance year after year. I would never recommend your company for services.

I have had American Home Shield for the last 7 years until today. In the past, all they did is patch the problems with my 22 year old air conditioner. I held out thinking that someday they would actually do the right thing and replace it for me as the only reason why my air conditioner even worked is because a special kickstart system was installed to make it start on its own. Because of their patch work, it cost me many hundreds of dollars in Freon charges to repair my system. Finally, this year I broke down and bought a new AC on my own with none of their so called help at all. I had them come out recently on replacing my 3 non-working ceiling fans. I thought this would be a slam dunk, but no, instead they denied coverage on all of them merely because one or more blades had broken off of my ceiling fans as after all, they were also 22 years old.

Submitting claims at American Home Shield is very disturbing to me because I can't get through very often. Nevertheless, Sears recently came out here for my refrigerator, and they did their job and got out of here in a hurry. Now it works and I'm very happy with it.

One time, there was no air coming out of our ducting so I called American Home Shield. However, it took a while for them to send somebody out because it was on a weekend. I explained to them that I had a terminal patient here that could not deal with the heat. He was on oxygen and we needed someone right away but it still took them a couple of days to get someone out here. When they got someone out here, they ended up putting in a temporary emergency blower motor which we didn't know at the time.

I just purchased this home that was built in 1994 and there weren’t a lot of things wrong in it. I also had never used American Home Shield until I had a leak under the sink. The guy they sent out looked under my sink and said that I needed a basket. He made a phone call and then he told me that it wasn’t covered, but I figured that I had to do it because of the leak. But I was very upset because it was said to be a secondary effect from the leak and it cost me 225 bucks for a little basket that cost 50 bucks at Home Depot. I’ve been ripped off.

The most recent experience I've had with American Home Shield has been the dryer and it’s still isn’t fixed. I tried calling back but I didn’t wanna use the automated machine. I don’t like it because I had a bad experience once wherein I had a garage door repair and when the guy came out, it turns out it wasn’t covered. If it wasn’t covered from the beginning, AHS shouldn't have let the contractor come out here but they did and I got charged with a 100 bucks. I wanted to use an actual person but I was on hold for over 15 minutes so I had to hang up. I still haven’t heard back from them.

I had to call American Shield six weeks ago because my air conditioning was not working. The first time I called to submit the claim, everybody was courteous and nice. The second time, I decided to do it online, and it was even quicker. The contractor came out and it took them very little time because the man determined my thermostat was not working so he replaced it. Three and a half weeks after, the same thing happened and the same person came again. He said the thermostat was again damaged so he replaced it and it has been working ever since. The contractors were very good and it was great dealing with them. They were very flexible. I had to travel outside the country on our first claim, so they gave me an appointment exactly the day after we came back which was what I requested. Then right before coming, they called me and let me know they were on the way. It was excellent.

I filed two appliances on the same claim with American Home Shield. One was for an ice maker mechanism on a refrigerator and the other, a gas range that had a faulty oven switch that when the oven heated up, it would cause the light to flicker. The contractor misdiagnosed it the first time as the control unit in the back of the range. They changed it out and the condition didn’t change. They also wanted to change a switch, but when they tried to take the range apart, they were twisting the screws off to access the switch. So, they finally said that it’s not repairable and they recommended paying us for a range. The ice maker was repairable though so they got the parts and repaired that.

I've been with American Home Shield for some years and warranty-wise, I'm pleased with them. I usually call them when I submit claims and the customer service people are very courteous. They seem to be willing to listen extensively so they can get a great understanding of what I'm calling about. Additionally, they will come back and give me an understanding of what they think I'm saying to make sure they have the correct information. That makes me feel as if they're listening and that what I'm saying really matters to them. I also file claims online and it's more efficient than calling, but it depends on where I am in my ability to get to the Internet.

Overall, I'm satisfied with American Home Shield. When my air conditioner has a blockage in the drain pipe, I submitted my claim online and it was easy to do it. Their contractor, Agape AC and Refrigeration Services called me within 24 hours but it took a little longer for them to come out till I was available. They came and fixed it, but it started leaking again in a little over a month. There was a couple of blockages I guess. They came back, but this time, it took them within a couple of days. They fixed the air conditioner and everything seems to be working fine now. They even took pictures and showed me what was wrong. It was helpful.

The claim for the air unit was done prior to us buying the condo, and the previous owner transferred it over to us. The contractor was excellent and now everything seems to be fine. AHS sent some stuff to our address, but it was returned for whatever reason. They resent it, so they were very good at it.

When I had an exhaust fan that was not working, I called American Home Shield and requested service. Their rep told me that I had to pay first so I gave her my card. The contractor came out fast and we had a very nice interaction. He came, checked them and told me what the issue was. He told me that he couldn't fix it because AHS will not pay for solar panels. My solar exhaust fan has electricity and has a solar panel. It's half and half. I tried to call AHS and nobody knows what they have. They have very bad customer service on the phone and they are not knowledgeable. Other than that, it's good having a warranty on my property. I've had American Home Shield for 12 years and I recommend it because something can break down in a minute.

The contractors that came to fix our leaky bath tub were also the ones that came out before, so they’re professional and nice people. They've always been great. I filed the claim with American Home Shield and the online process works well.

I have two homes connected with American Home Shield and I called them in August so they can do work on it. One of my homes is in Ridgecrest and the little pipe under the sink started leaking. I asked American Home Shield to repair the pipe and paid my fees. The guy that came over there made the situation much worse. Instead of repairing the pipe in 15 minutes, he made it four hours and sealed the water. I had people in the house and he told them to not use the water right away and wait for several hours. I didn't understand that because in my other home, I just had the same repair done and it only took the guy 15 minutes, and we were able to use the sink the same day.

I called AHS for a leaky faucet and I had a pleasant interaction with the rep who helped me. She was very informative and sent ARM to resolve the issue. The technicians were great. They fixed the issue and when they left, it started leaking from a different point. So, I called them back and they explained that I had to go to AHS first. I called AHS back and dealt with them, and then the technicians came out and fixed the leak again. They were very nice. It took three days to fix it from the time that the request was put in. Every time I put in a request with them, it’s usually a two-day wait until somebody comes. My experience has been very positive so far and I recommended AHS to my sister. I told her that I like working with them and I like the quality of their work. She was interested and she set up her account online.

I needed our doorbell fixed and the contractor was quick, conscientious, and quiet. He left everything clean and our doorbell has been perfect since. My experience was great and I easily filed the claim with AHS online. I was happy. The last one I had was not awesome and I canceled the call. Yesterday, I had a question about a contractor who had not contacted me and I was on hold and heard awful, annoying, and want to make you punch something music for 20 minutes, then I got disconnected. Overall, there could be some improvements.

We had a plumbing leak. It was from where our sink line was, and it was dripping through a vent in the basement. We didn't know what that was - if it was condensation or what, but we thought we needed someone to be out here immediately. At first, American Home Shield put us in touch with Crown Plumbing but they were booked. AHS told us they couldn't get anyone else out until Monday and we said that was not acceptable. We were having dripping water from one floor to another and we couldn’t wait three days to have someone come out. Therefore, even though we have this service, we had to go ahead and get a plumber and just pay the full thing. I was not pleased.

We had a blockage in our pipes and had overflowing water coming out of the toilet. I usually submit claims to American Home Shield online but this time, I did it over the phone. I had a great interaction with the plumber but I was trying to stay out of their way and let them do their work. At the time, I was trying very hard to keep kids out of everything that was going on. Eventually, they fixed the problem. They were nice about it, and I would definitely use them again. I've been with American Home Shield for four years now and it's been great so far. They’ve been able to take care of the issues that we’ve had. I recommended them.

Go and get American Home Shield. They do good service. I went online to submit a claim for my oven that doesn't work. American Home Shield sent someone out to try to fix it and then the technician said they have no parts. When the parts came in, he came back again but he couldn't fix it. So they put in a claim to send me a new oven. The oven came and TG Repair was sent out to install it. TG has been good and all went well.

Having the warranty is very valuable and it's worth the peace of mind to have it. I've only been with American Home Shield since June and I've had three service calls. One of those calls was an easy fix. But with the microwave, a part had gone out and had I not had American Home Shield, I would have had to pay for service call and the parts. It probably would have cost me more money than it did. I was also an American Home Shield member many years ago, back when I was a homeowner in East Virginia. When we moved into the home that we live in now, we were with another warranty company for a year. It was part of the thing that was set up when we bought the home. But I wasn't as pleased with their service as I was with American Home Shield previously. That was why I came back to American Home Shield.

Our sump pump was pumping water under the house like crazy so we thought we had a leak. The plumber that was sent by American Home Shield was very good and knowledgeable. He inspected everything carefully and it turned out it wasn't a leak. We were over-watering the yard and it was draining down into the bottom of the house, and out the sump pump. He told us what to do to correct it. So, I turned the time on the front yard watering down and the problem was solved. I'm pleased with everything, so far.

Recently I filed a claim with AHS for my washer. Once I got online, I opened up my own account, put a claim and everything was handled after that. There was a little problem though. What happened was, the first company that came that checked out the appliance didn’t tell me that they weren’t gonna do it. They ended up sending another company but that was the only problem. I didn’t know what was going on until the next week. The final contractor that came in told me what was going on. Once he got the part, he came in and installed it, and everything is working fine right now. American Home Shield took care of everything good and I would recommend them.

The whole front of the dishwasher was leaking and the soap dispenser was not working. I did the claim on the computer and I was able to get it easily. Then we were contacted by the contractor soon after. He made arrangements, came out and fixed it. He was very professional, nice and courteous too. But we actually have an issue and we're getting ready to call again. The soap dispenser is messing up again. It's no longer leaking on the floor but the soap dispenser is not opening. Still, I’ll recommend American Home Shield. We got very prompt service and everything was as it was agreed upon in our contract. We paid the down payment and when the guy came out, we didn’t have to pay anything extra. It was an absolutely excellent experience all the way around.

American Home Shield sent out a guy to work on the hot water heater leak. We have twin tanks and he said that things were off kilter, which made one of the tanks do most of the work and not the other. He made some adjustments and fixed the issue. However, the issue happened again. We are remodeling our home right now and when I went down to the basement and did an inspection, I noticed the hot water heater leaking. This was also fixed. American Home Shield took care of things promptly.

I called American Home Shield in August because my air conditioner in the attic was leaking and what I said when I called was, "My air conditioning is leaking." However, the person on the other end only heard, "is leaking," and they sent out a plumber. I called back to say that it was my air conditioning and that I didn't need a plumber. They told me to just let the plumber come out and the plumber will then transfer the claim to an air conditioning person. The plumber came out and he was here for 30 seconds. He looked and said that it was my air conditioner and that he had to transfer the claim. AHS transferred it and I called up, and they called me back saying that there would be another couple of days. It took four days for an air conditioning person out to my house. I told them that I would not gonna be charged for a second service call and they said no because it was a transfer. That was where the nightmare began.

It’s pretty easy submitting claims with American Home Shield. I just make a phone call and my husband likes to do it online. We most recently had one for the hot water heater and the guys who came to fix it were really efficient. They called ahead and it was nice to know who was showing up. Also, they were courteous and they worked fast. But we had a second opinion because it was kind of difficult with AHS to figure out. At first, they didn't want to fix the heater and it was clear in our policy that it was covered. There was a confusion on the interpretation and it was the person I got on the phone. They kind of disputed everything and that was a bit frustrating.

My dishwasher wasn't cleaning the dishes, as well as my dryer hasn’t been drying. I called AHS to submit a claim and it was a seamless process. The reps were courteous. The call was straightforward and I haven’t had any issues at all. I called early the first morning, and the tech called me immediately the very next morning and told me his availability was later that evening. He was responsive. But it didn’t work with my schedule, so he didn’t come until the day after. But still, a two-day turnaround was impressive. He was knowledgeable, prompt and he followed up. He fixed the dryer. He was also able to fix the dishwasher temporarily but now, it's back to the same problem. But I didn't call again. It's time to get a new dishwasher because this has been 14 years old.

My bill was really high. I wanted to get it down and filed a claim with AHS over the phone for my AC. The contractor who came over was great and his knowledge was great. It turned out all I needed to do was change filters. He said not to worry about the allergen filters because it was not letting the air through which was making my air conditioner work harder. By having the flat filters, the air was able to filter through and bring the cost down. For a few dollars, I was able to buy some filters and my bill went down $70 last month. So even though I had to pay the service call, which was quite expensive, it balanced out. It has saved me money so it was a win-win.

I have spent over 2 weeks attempting to get a response about fixing my ice maker in my refrigerator. The technician submitted his diagnosis about how it was unable to be repaired and I called for almost a week with no response from American Home Shield. Finally I'm told they would not cover due to Samsung designing the refrigerator poorly. They want to charge me an additional service fee to have another tech come out all while I'm without even a repair option. The first attempt to have a tech show up on a Saturday they never showed up or called and ruined our whole day. I called another company, gave them the model number and they are having someone come out with the parts in 2 days to fix it. American Home Shield has been one of the worst experiences I've ever had dealing with a company. Thanks for nothing and stealing money.

I have been with AHS for over three years now. Every single time it has been disappointing. Cheapest parts used which fail repeatedly as soon as out of 60 days warranty. Extreme issues with communication, looong waits to talk to a customer service rep. It takes multiple calls to resolve one issue. They make the customer a shuttle between repair company and AHS. Just got frustrated and finally decided to leave. Not sure who has given high marks to AHS. Must be internal employees bumping up the rating artificially or paying Consumer Affairs to boost the rating. Impossible to have such high rating unless skewed.

AHS has poor customer service and does not honor their contractual agreements. Simply put, they take the money and do nothing they promise. It is so disappointing to see how poor their commitment to customer service and basic business integrity is. Poor Customer Service --> AHS does not empower their outsourced call center with the information or power to help their customers. They ask questions from a script but cannot answer any questions. After submitting a service request for our dishwasher, the service technician told us that it would require over $500 in parts the equipment to fix the dishwasher and that AHS would get back to use with the plan to fix, but they would most likely have to replace the dishwasher.

8/22/18-Made 1st service request AHS. 8/28/18-1st technician came, diagnosed serious issue. 9/4/18-3rd technician ID new parts to be ordered by AHS and turns off refrigerator. 9/11/18-AHS confirms by email with me parts have been ordered and will arrive on 9/18/18. 9/19/18-3rd Technician comes to complete work, however, parts have not arrived. He informs me it's a 3 hour job. Rescheduled for 9/28/18. 9/27/18-The parts arrived. 9/28/18-Technician comes and leaves. I call the Sears number and I'm told he will be back in 1 hour. That doesn't happen.

In follow-up to a filed claim, we found the website was down all morning and early afternoon. So we made a phone call (actually, a number of calls). We were on hold 10 minutes before (we appreciate that...) we were offered a return call when a rep was available. That call came 20 minutes later; but after a 20-minute hold (!) the call was "answered" but no one was there -- like the person took a bathroom break or something and left the handset on the desk (I could hear people talking in the background). I actually waited 20 more minutes before hanging up and starting all over again. You guessed it: website still doesn't work, now been on hold 30 minutes!

I recently had a pool filter issue when it stopped working. They sent a pool man to fix, he said he could not. AHS refused to replace saying due to excessive water pressure, which was erroneous as there was no way that could be established as that was the broken part. I got a call from AHS saying refused and the excuse given. I contacted BBB and miraculously they have added storm damage (another complete fabrication) that has never been mentioned until it was pointed out excessive water pressure could not be proved as cause. I told the man from AHS I would have to get it fixed somehow and would send them the bill. My pool man did fix it and I paid him $200. I have been paying extra to AHS for decades for pool and as this is first claim I have put in. It obviously is usual wear and tear as not been replaced in all that time. AHS refuse to pay the bill.

I have had a contract with AHS for years. It is disappointing that one has to wait on hold for 22 minutes only to have someone hang up. Called back and spoke with sales, but there is no option except to wait on hold. Currently at another 28 minutes on hold to try to resolve a problem with a service provider that is WAY less than helpful. I gave two stars because waiting on hold this long to resolve an issue that the vendor said only AHS can resolve is ridiculous! And, using providers that don't want to do anything is not acceptable.

On 3 separate occasions I have called American Home Shield and each time my “coverage” did not cover the broken appliance or issue. 1st was our HVAC, sent out a tech who lied about the time they would arrive after I left work early and made plans to meet the vendor for service. They showed up moments before I did and then left saying he didn’t have time to wait around, leaving my wife and I without AC for another 2 days. Then second vendor who came out didn’t fix the issue but instead created a new problem and said we would have to call him back out to fix that issue on a later date. All in all terrible experience.

I have been paying for my home warranty for 4 years now. Today I called because my water heater is broken and we have no hot water. I told them I have children in the house and we can’t go without hot water. They told me that it’s not an important enough problem to put it as expedited and I would have to wait 3-4 days for someone to get out here. How is no hot water not important? They refused to get someone out here sooner and then hung up on me when I asked to speak to a manager. Horrible customer service.

I have been in retail for 25 years and the one thing that can lose a customer is promises made and never completed. I was given a discount when I renewed this year not much but $70. I have spent the last 2 months trying to get that credited to my account. 6 different customer service reps saying they would get it taken care of. Confirmation number given to me that mean nothing because there is no follow through by these reps. Could training be the problem or the fact that they just do not care. Tired of getting past due letters. Seems those can get taken care of and sent out but no such luck with any other resolution. Supervisor is saying he will get this handled so I will see if the follow through is any better than the rest of them!

We have two open service requests. One is minor: a pipe leak. We requested service 9/21/2018. Today is 10/8/2018 and the small pipe leak is still not fixed. Also on 9/21/2018, we requested service on a refrigerator. AHS has sent two different contract companies and three separate service visits and the fridge is still nowhere near fixed. In between each service visit, I called to ask how to simply get a replacement fridge since I only have 1 fridge and have food spoilage, high eating out bills. The call center employees could not fluently speak English and would not transfer me to someone who could nor transfer to a supervisor. I had no choice but to wait for the next service. In the 3 service visits for the fridge, the contractors have replaced 2 parts and have spent 6 hours in my home.

All potential customers beware! It took me calling this company 4 times in order to get my refrigerator repair on the list! I went a total of 10 days waiting for a repairman, there still isn't one but finally I called GE and one is scheduled. Each time I called I was on hold for more than 30 minutes and was assured a repairman would be there. Then on the day he was scheduled I called GE and I wasn't on the list and it's impossible to leave feedback or contact a supervisor. This company is honestly more into collecting their money than customer satisfaction! BEWARE!!!

HORRIBLE Service in the Hampton Roads Area: AHS chooses the worst contractors to work on homeowners' appliances. My AC unit was leaking. I requested service and a contractor was dispatched the following day to my home. The contractor said that my coils were dirty and he had to clean them. I cleaned them before he arrived so I know that he was not telling me the truth. The AC unit continued to leak after he left, so I contacted the contractor again!!! They returned the next day and attempted to stop the leak by patching it with some type of substance. My 13 year old son could have played arts and crafts with my unit and would have replicated what the contractor did. This is embarrassing and a complete ripoff.

The spin cycle kept banging the tub of the washing machine, so I knew the balancer was off. I submitted a claim with AHS, which I've been doing mostly online, and their website was pretty simple enough to navigate through. As soon as I submitted the request, I got an email back and someone called me shortly. I took off four hours from work that day and I requested the afternoon time for the contractor to show up because they always say between 8 and 12 or 12 to 5 but I needed them to be more specific. So, the person on the other end said they'd get to me at the last hour which was the 12 to 5 that I told them to. But they never showed up.

I had a couple of issues at my home and Gator Drain and Plumbing came out. The very first issue was a leak in the faucet in the master bedroom and the first guy Gator sent just sealed it up. Also, there was black, rubbery stuff coming out of the bathtub right beside the sink. I said to him that I wanted to make sure those issues were not related, but he wouldn’t check in to see if they were related or not. He sealed it up and since then, I had that rubbery stuff that came out again. He was absolutely terrible and rude and that was when I said to Gator that I didn’t want them again.

All my family uses American Home Shield so when I bought my first house recently, I turned to them. My most recent claim to them was for my refrigerator that was leaking from the water filter, from the tubing behind it. Everything went really smoothly. The response was quick. The contractor was out there in one or two days. The technician was very courteous and clean. He put on his little shoe slipper and made sure he wasn’t scratching the floor. He also went the extra mile and made sure my ref got fixed the same day. The part that he was going to order was gonna take a long time and we both agreed to just put in a cool, nice, little elbow to fix it. The repair was great. Coming from a repair background in mechanic, the way he thought about it was good. Instead of waiting a week or so for that one piece, what he had on his truck was basically the same thing. It was a great way of going about it, but he made sure I knew exactly what he was doing.

I went to American Home Shield's website and submitted a claim for the duct issues I was having. They came back to me and let me know that they were gonna send somebody out. Wyatt's Air Conditioning came out and they were super good. They were very professional, knew what they were doing and were quick to respond. They did a good job of evaluating the unit and they did it without interfering with my daily routine. They told me that the biggest problem with my air condition was that it's an old system. I've had an air conditioner and electrical business in the past so I knew what they were talking about and they didn't try to snub on me or tell me that I had to do this or that. They did what was necessary. They also did a great job of cleaning up after themselves. I'm very pleased with American Home Shield and I'd recommend them to anybody.

The squirrel cage fan around the blower motor on my AC had some broken blades and I submitted a claim for it online with American Home Shield. That is how I usually submit my claims and the online submission process was easy to go through. But I wished that they would allow me to select certain contractors that I wanted the call to go out to versus some other ones.

We closed the garage door, it bounced right back up and it kept doing it. You had to hold the button down and sometimes that still wouldn't do it. It got so bad that you had to hold the button down inside the garage and then go out through the front door. I called American Home Shield to submit a claim for repair. They are one of the better companies I like dealing with on the phone and I've always had good interaction with their reps.

The spinning cycle on our washing machine went out of balance and it was fixed. It stopped doing the issue for a while and it came back again. I put four towels in and it went out of balance. Although I like talking to a person, I submitted the claim a second time through the machine on the phone. The contractor that was sent out was excellent, but the damn washing machine is beginning to have a problem again. Overall, American Home Shield has been wonderful and I'd recommend them.

I really like American Home Shield. Their online claims process is very easy. I filed a claim for my air conditioner and they responded through email. The contractors that they sent out were great. He was early, very polite and very informative as far as what the issue was, what they were gonna do. He had the parts on hand and completed the job the same day. He was for there 45 minutes. The air conditioning works great now. American Home Shield is a very good company and it’s worth it. I’ve already recommended them to several people.

When my pool pump wasn't working, I had to go to Home Depot and buy some chlorine shock. I had poor chlorine in the pool. We have a waterworks for flood and we used that to separate the water. I couldn’t use the chlorinator as it wasn’t working. I had to chlorinate via another means and it added some extra work for those four days. I submitted a claim for the pool pump to American Home Shield and the process was fairly easy. Doing it online was easier than by phone. I just had to click the pool pump from a dropdown menu and describe my problem. I was notified two hours after that and they sent a text saying a contractor has been called.

My garage door opener wasn't opening or closing and when you pushed the button, it just hummed. I submitted a claim to American Home Shield and it was very easy. I went online, filled up the information, and within a day, I got a text message from the folks who were gonna come out and repair it. A day later, the tech came out and after telling him that the garage door opener wouldn't budge, he went up and worked with it.

I've had long waiting periods with American Home Shield, being put on hold for 40 minutes and then getting through to somebody. One time there was an overcharge on one of the claims, and I had the representative say, "We'll delete that and give you a credit" three times, and then I'd have to explain it to somebody new all over again. It's the same way with my name. My name has been misspelled from the beginning, and everybody said they would fix it but it's still misspelled.

A drain clogged and I filed a claim for it online with American Home Shield. But I didn't hear anything from the original company that they assigned the claim to, so I called in. AHS then reassigned the claim to The Lindsay Company who were able to do the fix on the same day. I paid for the service call at the time that I made the service request but AHS assigned those funds to the company that never showed up. So, I’ve been getting a past due notice ever since on the $125. I've called about four times for that and I don't love that I'm getting a call center that's in another country. There's always a language barrier related to that. I had a more recent claim with my air conditioner that I couldn't do online because even though everybody tells me this $125 past due is taken care of, it still blocks my account from any online request.

The faucet in the bathroom was leaking and I called American Home Shield to submit a claim. They sent someone out and the person who came ordered one hot water cartridge and another one for the cold water. He stated that once the cartridges get replaced, that should solve the problem. The cartridges were ordered a couple of weeks later. They sent another service technician out and once the cartridges were installed, the technician checked and saw that there were no more leaks. He told me to contact AHS if I had any problems and they would send another technician out if the problem persists. Two hours after he left, I still had dripping water.

American Home Shield is a very good service. They give us peace of mind knowing that there’s somebody out there that’s gonna take care of home issues. It’s nice to hand those off to someone else for them to make the calls and arrange the appointments. We just purchased our home and the appliances are failing one at a time. We had water that comes out of the refrigerator door and it froze inside the door, so they had that fixed. We also had the pump go out of our washing machine and they had someone come out for that. Then we had the dishwasher quit working and they again sent someone out for that. So, we’ve had several calls recently. Hopefully, they come in threes and that’s the last thing.

I love American Home Shield. I filed a claim online for an AC issue and it was convenient. There was a block somewhere inside, where the runoff go so they sent out the AC guy. The service has fast turnaround time. He came out real quick and took care of it. All of the contractors of AHS have been excellent. They were very nice, polite and real professional. AHS is there when I call them. Get AHS and you’ll be satisfied.

I called American Home Shield's 800 number to submit claims since we had two issues at the same time. Both the heating element of our dishwasher and the freezer in our refrigerator weren't working. The claims rep that I spoke with was friendly and seemed really knowledgeable. The tech replaced the computer board in the dishwasher. But the refrigerator was so old that the contractor couldn’t get the parts for it, so they replaced it with new one which obviously works great. Having a warranty on my property is valuable. I’ve been carrying my warranty with AHS for a year because that’s how long I’ve lived in that house and I’m very satisfied with the experience that I've had with them. I’d tell my friends to give AHS a call.

I like American Home Shield warranty and would not choose another company. I've had AHS for years with my other home and anybody that they sent out was knowledgeable. However, the company they sent out to fix my geothermal unit had to come back within 30 days because the heat was rising in the home and the air couldn’t keep up with it, which was impossible. The contractor didn’t correct the problem and just temporarily doctored it because they couldn’t figure out the problem. The first guy never even took the time to look at the unit. They then detected that the Schrader valve was dead. Had the guy looked the first time, he would have realized that. Nonetheless, the contractor came back and corrected the mistake. I have recommended AHS to other people looking for a home warranty company and told them American Home Shield's reasonable with competitive prices and outstanding service.

Some of the burners of our stovetop had worn out and it was replaced. Submitting a claim with American Home Shield was easy and everyone involved did a good job. But there was tremendous confusion between AHS, the company hired to deliver the product and the local contractor hired to install the stovetop, about which part of the process was who's responsibility. The whole claim took over a month to complete so it was a bit difficult to prepare a meal during that time. Nevertheless, I'm generally positive about American Home Shield. It's overall a good value for me as a homeowner.

I submitted a claim to AHS for the repair of our ceiling fans. They called me and the contractor they sent was really nice. He arrived in good time and since he repaired my fans, it has been good.

Our garbage disposal wasn't working. I called American Home Shield and the reps I spoke to were very good. They answered my questions and they told me that they were gonna call somebody. That somebody then called back quickly, so it worked out well. A tech from All Hours Emergency Plumbing came out after a couple of days and he checked the unit to make sure whether he could fix it or he needed to replace it. It didn't work, so he replaced the unit that same day.

J&A South came out to address our electrical issue in the bathroom after we lodged a claim to American Home Shield. They came out and fixed the light that came over the medicine cabinet, and I was pleased with what they did. We’ve dealt with J&A a couple of times, and I haven’t had any problems with them. The tech was there on time, and he did what he had to do. There was no mess, too.

All the representatives at American Home Shield are very nice and very helpful but it takes at least an hour to get a hold of them. Both my ACs, the main one and the one in the bedroom, broke so I had a claim for both of them. And this last time I tried to get ahold of AHS, it was like 35 minutes. They have the option to call me back and when they do, I call back, press one, and then I'm on hold for another 20 minutes. I used to have a company called Total Protect which was in mom and pop’s smaller place but the service is a little bit easier to deal with.

I recently filed a claim with American Home Shield for my refrigerator that was not working. I did it online and they called. A contractor came out and fixed the refrigerator. However, I didn’t have a good experience with this company. Supposedly, they changed some parts, but it still didn't work. We called and requested them again, but it's been 10 days and I haven't heard back from them. I then called American Home Shield and we got somebody else to come in and do the work, and we’re waiting for a part.

A spring in our garage door needed to be replaced, so we filed a claim for it with American Home Shield. The contractor that they had come out was friendly. Even though he had to come back to adjust it, everything has been working fine since it was repaired. I'm happy with our experience with them. Having that fixed added some peace of mind.

I had an easy and quick experience when I recently submitted a claim with American Home Shield for my doorbell and back outlet. I did that online and navigating through their website was simple and self-explanatory. A contractor came out in a couple of days. The tech was great and very friendly. He got in and went right to work to fix the problems and everything has been operating great since the repair.

The washer was retaining water so we called American Home Shield. They set up an appointment with somebody that didn't service the claim. AHS resubmitted it through somebody else and the contractor came out. He was polite, personable, worked off by himself and did his thing. The washer has been perfect since the repair. AHS is like an insurance thing for the appliances and it's valuable. I’ve already recommended them to a couple people.

Problem with heating system, called American Home Shield, requested repair. They sent me information on Dolce Heating and Repair that they would contact me within 24 hours. The repair was lodged in September 20th. After 36 hours no call back. Called American Home Shield Friday. They sent out email to Dolce Repair. Service coordinator explained if I didn’t hear from Dolce to call back. Naturally no call so Saturday called American Home Shield. Spoke to agent in customer service. She put me on hold stating that she was calling them. After 10 minutes on hold she returned to our call stating that she could not reach them but left a message. She assured me that I would get a call back shortly.

For starters, you will be on hold for very long periods while requesting services, they have HORRIBLE vendors, very limited options and every service will take a minimum of 3 weeks to get checked - if so! I had signed up early August 2018 and just tried to cancel membership now, early October 2018. I needed to get a leak checked on my oil furnace, which requested a couple of days after signing up and, TO THIS DATE I haven't had any "technician" come up. Instead, I had the assigned vendor claim he had come and diagnosed the problem when they had NEVER SHOWED UP. The $100 Dollar service fee was charged on my credit card without even getting the service requested.

My biggest complaint with AHS is that they send out horrible vendors and the customer service aspect leaves a ton to be desired. There's no option to contact online and can only be done over the phone. It takes forever to actually reach someone and although they are nice, they obviously don't enjoy their jobs and it seems to lead to a lack of concern in regards to the person on the other end. Having other home warranty providers in the past, AHS is the worst I've ever experienced. As the title says I am not one who likes writing bad reviews but my experience with AHS was so bad that it warranted one. If you are interested my completely honest non-exaggerated experience is below.

American Home Shield warranty came with the purchase of our new home in April 2018. Shortly after we had moved in, I noticed a spot in the dining room ceiling that looked damp. It happened to be under the master shower. Being an experienced homeowner, I was about to do it myself, however, I figured I would check out my home warranty. I was covered with only a $75 service fee.

We had a washing machine that stopped working. AHS sent two different companies. The first one who came diagnosed it as having a maintenance issue and that we were supposed to have been the ones that would remove the cone and the post that it was attached to, and remove the drum. Once he left, we called AHS back and said that didn’t sound like that was something that should be typical maintenance for people. The individual with Home Shield thankfully agreed, and they sent out someone else.

Our air conditioner wasn't working right. The exterior of the air conditioner was incredibly hot and it wouldn't cool. I went online to file a claim and the next day, somebody did text the name of the company that was supposed to call and gave their phone number as well in case they don't call. I called and talked to them as to when they were gonna come out. They said they would come out quickly. They gave us a time and they came within that time. The technician was very nice.

I had a leaky water heater and I filed a claim online with American Home Shield. I put down just plumbing as the issue and in the comment section, I had to put in water heater specifically. There should be more options there. I got bounced around between two different contractors and it all happened within the first eight hours of submitting the claim. Then, the contractor gave me a call first thing in the morning at a reasonable time and they came out for an appraisal that afternoon. They told me what it would take and I had to give AHS that information. AHS assessed it and they said that they would replace the water heater. Getting the water heater took some time but that was fine. It was a five-day turnaround but that also had a weekend in it. I am extremely satisfied with the service that I got. If you don’t have a home warranty, get American Home Shield.

I had claims for a beverage refrigerator and a large refrigerator to American Home Shield. One has been out and since somebody was coming, I had him look at both the refrigerators. Working with the technician went well. He was professional and timely. He fixed the big one and then, I got a replacement value on the small one. I purchased a new beverage refrigerator and then they sent me a check for that. As for the big refrigerator that was repaired, it has been working fine since. But then, even though it's a good value to have American Home Shield, the whole wait when trying to talk to somebody is very, very long. When I had the replacement and needed some advice and follow up, my experience hasn't been very good. Also, they couldn’t find out if they have received the fax and I had to wait forever on hold. So while the service is good, the customer service is poor.

A few years back, I had a kitchen built in this house and the range hood is one of those types that comes up out of the countertop, behind the range, on a press of a button. It worked and then it quit working. So, AHS sent out the Amtec guys and I was not sure that they were really prepared for in dealing with the problem. They made four or five trips, over a period of about six weeks, trying to fix it. They finally fixed it but my tenant told me that they seemed like they were experimenting. So, I didn't want to have them out there again.

I put in a claim with American Home Shield for a preventative maintenance on the furnace. Somebody called me back within a few hours and we scheduled the appointment a few days later. They set a time window which was met by the tech who came. He spoke very well and explained everything he was doing. He was quite cordial and I was comfortable with him. He checked out the system and did everything he said he would do. I used to replace both the air and humidifier filter myself but he did them as part of the service and I figured, that's worth what I'm paying for. I was satisfied and I felt that the $75 fee was fair because that's what everybody else charges.

On the day that I was supposed to be moving in the house, the plumbing where the washer and dryer were taken out was leaking. I called American Home Shield to submit a claim and it was great talking to their rep. I wanted the contractor to come out that day to stop the leak but it was impossible. He wasn’t able to come out until that Tuesday at 2:00. By that time, the washer and dryer had come in and have been plugged in.

The people that American Home Shield sent for my refrigerator were very professional. The repair went well. There was no rescheduling and these people deserve high marks. However, it was another story for my ice machine and plumbing issues though as it took a long time for the contractors to come out. I was not happy with them as they were flaky and I had to put somebody on my "do not call” list. I've been with AHS for 15-plus years but they need to get people out quickly and then get their customer's issues fixed. I'm now considering switching to another company.

My pool heater was not functioning and I thought it was the same problem that I had two years ago where there were broken parts and broken circuit boards. I submitted a claim online and got an instant email saying that the claim has been assigned to a certain vendor. The vendor responded within 12 hours or less and the technician came within 24 hours to look at the problem. I’m very pleased with what the vendor has done and with the responsiveness they have. I live in Houston, and it seems like it takes days, weeks or months to get any contractor to come back and talk with us. Still, with the pool heater, the vendor responded very quickly and I was happy.

We had a claim for the sump pump in our house in Illinois. I submitted it online and it was easy with American Home Shield's website. Then, the contractor contacted us on the same day the claim was submitted and we arranged for the tech to come out the next day. He was very professional and didn’t waste any time. There had been a lot of rain and so we picked up the groundwater until one pump had quit working. He replaced the pump and it was fine. Our experience with AHS has been pretty good over the years. They're a good reputable company compared to the other home warranty companies. When we bought a house, we were given a home warranty policy with the home and we immediately switched it over to AHS because the first claim with the other company was very difficult to take care of and the contractor didn’t want to. He said that he never gets to reimburse from that other company.

We're selling a house and I had four claims with American Home Shield. The most recent one I filed was for a plumbing issue where we had leaks and very minor repairs were needed. The submission experience could be better. I did it over the phone and there was a language barrier. It was difficult to get one of their operators to understand what the problem was so that they had an understanding of what they were dispatching. But, I was able to work through that. Potts Plumbing and Appliance was then sent to us. They claimed to have broken down on the way but I doubted that. They were the shakiest contractors that I've had out to the house. But once they arrived here, they were good. They fixed everything.

I filed a claim over the phone for my AC that needed to be repaired and my interaction with the rep was pleasant and cordial. The contractor was excellent. He had flexibility with the time. He came after 5 o’clock and did an awesome job. My AC is working great now. Everything has been good. I would recommend AHS and would tell others to just go ahead and use them.

I filed a claim with American Home Shield for the refrigerator recently. The request for repair was made online, but all the follow-ups have been on the phone. My problem is that the refrigerator people wouldn’t fix the product. They refused to fix the refrigerator because they said that, technically, all they have to do is make sure that the ice maker and the water dispenser are working, and they are, but there’s a bigger problem than that. I had the repairman taste the water in the ice and he said that in all the years of fixing things, he has never tasted anything like it. He said that there’s something very wrong with the water and it is not drinkable or usable. But AHS just said that the refrigerator is functioning.

I was very happy with the service when we had a failure of the garage door. The guy sent by American Home Shield had to come out twice. One time, he came out and he could not replicate the problem that we described for him, so he just cleaned and checked. A month later, the thing failed again so we called them. That time, he didn’t replace the whole unit. He replaced one component of it that was the problem, and we have not had the problem since.

I appreciate American Home Shield being there when I needed them. There was an issue in my AC's compressor. I filed a claim online and it went really well. It was simple. After a very short period of time, Joe's Cool Cooling & Heating contacted me. It was very fast and they were wonderful. The contractor told us when he was gonna be here and he came, was on time, and fixed our problem. He was also friendly. I'm in Texas and it was in the middle of the summertime so the experience was great. I would recommend American Home Shield.

I gave American Home Shield a call and submitted a claim for our heater. The reps I talked to were good. They answered directly and they gave us the phone number of John Palma Plumbing and Heating, the company that would fix the unit. They also contacted us to make sure everything's going well. John Palma Plumbing and Heating came out and they fixed the unit for us. Since the repair, the performance of the unit has been good. We're happy with it.

Filing a claim online for the leaky faucet in my shower was easy and a great rep came out. He was in my house for about 20 minutes and everything’s been well so far. I recommended Home Shield to a couple of people.

The faucet on our kitchen sink was leaking and our bathroom faucet was messed up. I submitted a claim online and it was easy. I was pleased with the response time and the contractor was nice as well as professional. I don’t care for the type of faucet that was put in our kitchen, but it worked out fine and the faucet has been great so far. Everything has been good with American Home Shield for us.

I recently filed a claim with American Home Shield for my refrigerator, freezer and icemaker. Their claims process was easy. I filed it on the phone which was easier for me. The contractor that they sent out was good. He was in and out, and he knew what the issue was. So far, everything’s fine. American Home Shield is good and I'm happy with the experience.

My air conditioner had a problem. I still got cool air because it was still 110 degrees but it was noisier than it should be and it was clunking. So, I filed a claim with AHS over the phone. It was all automated and really easy to do. And within 24 hours, the contractor, Air Pro, called me and they were out a couple of days later. They were very professional and they fixed it. I was very pleased and AHS is an easy company to work with.

Our microwave was broken and I called American Home Shield for a claim. Their reps have been good over the phone and they usually get someone out relatively quickly. When the tech came out, he diagnosed the problem, got the part and replaced it. Then there was another issue with it, ordered those parts, it came in and he replaced those as well. Then the microwave was working. However, I’m starting to have some more issues with the microwave and I’ve already called them. They sent another company out, but the microwave wouldn’t act up when the other tech was there. Other than that, the repairs that had been done was good.

American Home Shield has been great overall and I would highly suggest it. I’m a real estate agent for a builder and I tell everybody about it. I’ve had them for a few years and it’s a good service. When the air conditioning was not working, it was very easy to submit the claim online. The contractor had good, pleasant service as well. They took care of it and said that if it acted up in the next 30 days, they’ll be back out to cover it under the same deductible. And the AC has been all good.

We've been with American Home Shield for a while now and we're satisfied. Their warranty is valuable to us. We called them and submitted a claim for our garbage disposal. The contractor came after one day and he fixed the unit. It was pretty straightforward and we had excellent interactions with him.

Our dishwasher wasn’t working and there was a sensor out. We submitted our claim online to American Home Shield and their contractor fixed it. The dishwasher has been fine since then. Although we haven't had the warranty very long, AHS has been smooth.

I made a claim online for the dishwasher and the process was very easy, fast and efficient. The contractor that came was very good. The response time was pretty quick and now the dishwasher works perfect. Everything seems to go pretty smooth at American Home Shield. I have recommended it to several people.

There was a leak in the air conditioning unit and as soon as I didn’t have air upstairs, I called American Home Shield. I submitted a claim and it was simple. You just go online, tell them what you need and you can even pay your service call fee right from the website. The contractor would usually contact you on the same day.

My experience so far has been good. We filed three claims with American Home Shield in about a three week period, the most recent for an electric heater. I usually do it online and the website is user-friendly. Plus the response time has been good. I had one vendor that had nothing to do with American Home Shield, but there was no response from them. I notified AHS and they were able to get another contractor out here, so that worked out. The contractors that came out were courteous. They gave me a window of time when they were going to arrive, and they arrived within that time. They performed the repair efficiently. There were two different vendors so there was an accounting issue but just internally with the payment, and that was resolved as well.

American Home Shield did a great job and I appreciate all their help. I submitted a claim regarding our whole AC unit that shut down and they got someone here as fast as possible. Two techs came out and both of them were very professional and nice. They went up there, checked the whole unit out and they found out that the issue was with the fuse. They were able to fix it really fast and got the unit up and working. They also made sure they didn't make a mess on anything. Everything seems to be working great since the repair.

I had a dryer that wasn't working well. I had two repair people come and they said that there was nothing wrong. But then, it still took 10 hours to dry clothes. Thereafter, I submitted a claim online to AHS. They asked their contractor to come over and he arrived quickly. He was very thorough and he looked at everything. He also scolded me nicely on a few things like how I needed to clean out the vent lint and what I could do to make the dryer more efficient. He did a great job and since he left, the dryer has worked beautifully. One time, I put clothes in the dryer and in less than two or three minutes, my daughter asked if I could start a load for her. I responded saying that my clothes were in the dryer. She told me that my stuff was dry and when I looked I was shocked that it was indeed dry.

My air conditioner went out and I called American Home Shield to submit a claim. It was a fantastic and very pleasant experience. The claims reps were very professional. They gave me the name of somebody who got back to me right away and was able to come out the next day. Then a very nice guy came out and fixed the AC. But the repair ended up taking him a little longer than he expected and what was worse was that the AC broke down again two weeks later.

I had an issue with the refrigerator and the dishwasher was clogged. My wife submitted the claim online to American Home Shield and it took the contractor a couple of days to get here. However, he was a good guy and once he was here, he took care of the problems expeditiously. Since then, both are working great and there has been no problems at all. So far, it has been a positive experience and as advertised, AHS did what they said they would do.

AHS is a good and reputable company. I had two burners that were not working on and the rest were taking a very long time to start up, so my oven was just releasing gas. I submitted a claim online with AHS and their website was very easy to use and very user-friendly. TK Electric LLC called pretty quickly within a couple of days then they came out to repair the oven. They were very knowledgeable and professional. I did the buyout option, so instead of having to replace all the burners and the ignition switches, and pretty much the whole top of the oven, I went ahead and bought a whole new one. I used the money from AHS and put it towards a brand new oven. I bought it through Home Shield, so they took care of the reimbursement and I paid them with that money taken off. Having a home warranty is very valuable. I didn’t get one for the first house I purchased and for this second purchase of a new house, I did and it makes a huge difference.

The motor of our garage door just stopped working. I filed a claim to American Home Shield online. The process wasn’t difficult at all however, it took a long time to get something done. I had to call AHS three or four times. So far, this is the first time I've used AHS so I’ll give them the benefit of the doubt. They’re not great but they’re not bad either. The person I spoke with was good. And once the contractor called me, he came out the next day. He was real good. He was courteous and knowledgeable, so I was happy with my experience with him.

It’s always an awesome experience with American Home Shield. I call and they come in to either replace or fix the issue and then they're done a couple of days later. It's an easy process. Also, I now know how to submit claims online since I've done it on my other claim. Both of my claims were for the pool. One was for the water heater, which we submitted right away, but it took three days to fix because they had to order a part, and then the other claim was for the pump. Their contractors have been great and I always do my service online ‘cause they’ve always been fantastic, quick, and fair.

I was having a plumbing problem, so I called American Home Shield to submit a claim. The techs from the contractor, Drain Go, came out and said they were coming back the next day because they didn't have a part. But they didn't call me to say that they were not coming because they couldn't get the part. I called the company and they said that the techs would come the next Monday, but that Monday was a holiday. When I called back on Monday, I asked where the techs were and the rep said that they would be here the next day. Then the tech came and fixed the problem.

I made an air conditioning request, and I usually do these over the phone, but this time I did it online and it was faster. I didn't have to wait and right then and there, I was told who was coming and their phone number. I was able to call and the guy answered on a Labor Day weekend. Steven thought it was a condenser motor and it wasn't enough. He came out on that Tuesday the next day and it was the capacitor. They put it in, then it worked and we've been fine since. He was a very nice and fantastic guy.

American Home Shield has been very good. The first claim we had was for the agitator in the washer that broke. We called them about that and the tech came out within a couple of days. He got it working on a temporary basis and he came back a few days after and made the permanent fix. We also had a claim for a little dial to set the jacuzzi hot, cold, or in between. The tech came out and went back to the shop and got the dial. He put it in and he was out of here in an hour. For the last claim, one of the circuits in our pool slipped. They gotta turn, so I looked all over but couldn’t get the thing working. The techs were gonna come out last week, but our pool guy came by and fixed it. So, we got it done and I called AHS to cancel the claim.

The oven wouldn't work and the panel kept getting an error message. I went online to submit a claim with AHS and their website was pretty straightforward, but if there are any questions or if you have more than one issue, you can't do it online. You gotta call the number. American Home Shield designated somebody in their system and they called me and set up the time to come look at the oven. Then they evaluated the situation and told me what they found. They tried to find a part but they couldn't, so I got a call from the appliance replacement division and they gave me some choices.

The heating element of the dryer went out. When we submitted the claim, a guy came out really quick but he had to order a part. He said he'd be back when the part gets here. The part was shipped to our house, which we felt was strange. The first one was bent so we had to wait for another one. We called the contractor and said that the part's here, 'cause we didn't know if they had any way of tracking it. They said that they called in to our switchboard and that they would be here on a Friday but we haven't received any notice that anybody was coming.

It was easy submitting an online claim with AHS. The contractor they sent out got here quickly to fix my air conditioner. However, I had to call them out one more time because they didn’t fix something all the way. And they came back out and fixed it.

The air conditioning went out on days when it was 100 degrees and American Home Shield sent someone out to repair my air conditioner. They repaired the first problem and then something else happened to it within the warranty period of the first visit. The gentleman came four times and I only had to pay one service fee. They took care of everything that was wrong. I’ve been with AHS for 10 years and they are the only company that I will deal with. I have had very good experiences with them and it’s a great warranty company. It’s something good to have if you’re not handy with the repairs that need to be done in the home.

I recently filed a claim with American Home Shield was for my garage door opener. I submitted a claim to them online and their site was user-friendly. The contractor was wonderful, very honest and personable. He explained what he was doing and what the problem was. Once the repair was made, it’s been working perfectly. I'm glad that I decided to get that insurance and I would recommend American Home Shield and I’ve already told my daughter that they need to get it, which she did.

I had around three different service companies look at the air-conditioner trying to diagnose what the problem was. One tech showed up and said that he couldn't work on the unit because it was a Goodman and that his company doesn't work on Goodman. The next tech showed up and said that it was something electrical and he tightened the wire knots. However, that was not gonna fix our issue and we were not losing power nor gaining power. They came back, but they didn't do anything. I called American Home Shield just to get a status on what was going on with the repair, but I stayed on the phone with them for about five hours, between wait time and actual conversations. I was told I would get callbacks, but I never heard back. I was also told that a diagnosis was submitted, but then I was told it wasn't submitted.

I had a dryer that was overheating. When it started, it would overheat and continue heating. I finally shut it off because the temperature was so hot. I went online to submit a claim with American Home Shield and doing that was fine and easy. A technician that was sent out from Sears is a very nice guy and he was very good. He came out and knew what he was talking about and doing. He had the dryer fixed in no time and it is now working well.

The icemaker gradually started not making ice and the contractor AHS sent came out and assessed it. It needed parts and they put those parts on and it still wasn’t working. They ordered more parts and came back out. It’s now making ice. I file my claim with AHS online and usually within 48 hours or so I would have a message that the claim had been picked up. I would have a call within 24 hours to schedule a time. I had only one contractor that has come out and that’s been a very positive experience. He's a very nice and kind gentleman. He was courteous, explained what he was doing and what the next step was going to be.

American Home Shield replaced my two ovens. I've had endless problems with the lock and when I did a self-clean cycle, it broke afterwards and I couldn't use the oven again. They sent different companies for both ovens at different times to repair it and then the next time, when I would self-clean, it would be the same problems. So, eventually, I said I wanted a GE representative to come. So, he came one time and fixed one oven. When the problem happened again, he fixed the other oven. The GE technician was excellent and I hope that problem is all taken care of.

So far, I've used American Home Shield's service twice and I'm happy that I have it. The most recent one was an air conditioning problem and I called it in. The tech that came was excellent. He put on booties to walk on the floor and explained what parts he had to change. He tested everything and explained what he had to do to make it more efficient in the house. He was a very nice guy. In fact, I referred him to another person with a problem.

Our refrigerator is an expensive built-in that require maintenance. Submitting a claim for it online to American Home Shield was fairly easy. The contractor they sent was professional. The ice maker quit working and then the refrigerator quit again. That’s the second time that that’s happened, so it was covered by the previous time that it had quit working. Also, I give favorable comments about American Home Shield to those who ask about them.