American Home Shield Reviews

I submitted a claim over the phone to American Home Shield for my refrigerator and the experience was excellent as well as the interactions with the rep and the contractor. The lady who was running the office personnel called me every time anything was decided and I found that very unusual but it was good. The young man fixed the refrigerator and it came out perfectly. I had a different type of home insurance policy before with a different company and it was horrible. AHS does it nicely and I always get a little follow up email. I have three policies with them, so that's why they're good and I would recommend them.

We recently had plumbing and pool claims with American Home Shield. I had several drains in the house that were backing up and branching out through the house and I submitted a claim for it online and their website seemed to be fairly reasonable. It would be nice though if there was a way to update a claim and I can select multiple related items when I create a ticket. If I forget an item, I can't update the ticket. Once it's done, it's done and when I called the guy in, I got the runaround.

We had an issue with a switch and made a claim to American Home Shield. The technician from Electrical Service Professionals was great. He came and fixed the issue in less than five minutes. Everything has been fine since the repair.

We had an air conditioning unit that was 20 something years old, and American Home Shield wouldn’t do anything about it. They sent out one company whose recommendation was the unit was too old and that it should be replaced. They didn’t like that answer, so they sent out another company who told me the same information, and they didn’t like that answer either. They didn’t want to do different tests and figure out where a leak could be or may not be, which was then extending my not having air conditioning. We ended up having to buy a new air conditioning and heating unit out-of-pocket because they wouldn't do anything. They ended up giving us $1,000 as a pay-out, but we spent 10 grand after paying them thousands of dollars for service.

I submitted a claim online to AHS about my microwave. I tried calling before and I was trying to find a representative and it took me more than 30 minutes especially when I was trying to explain to them the problem. Because in the beginning, there was a contractor that came out. And what he was telling me was to clean my microwave, take it off the wall, open the whole appliance, and clean the grease out of the electrical system before he could fix it. I said I didn’t even know how to take that off. I told AHS what he was trying to do. They told me, I was supposed to just clean where I put my food in. I said I didn’t want that contractor and I wanted a different one. Because I looked online about that contractor and he got some bad reviews. I figured we’d go with someone else.

I live in a small town and American Home Shield usually gets somebody two to three hours away to fix things. It takes time for the company to come out here and they don't give us the first preferential treatment. We had an electric company come out and the interaction with the techs wasn't too pleasant. At first, we had somebody who just said our furnace needed to be clicked on, and he did it for two minutes. He turned off the fuse box that went out. But we turned around and had to call them back because it wouldn't heat. The electric company didn't come back right away and it took about two or three weeks for them to come back. They checked it out and they were gonna fix it that day, but then they said that they couldn’t fix it and that it needed to be replaced.

My experience with American Home Shield has been fine. One time, my tenant gave me a call that the AC wasn’t working. I called American Home Shield to file a claim and the rep I spoke with was polite. The contractor that AHS sent out already helped me before. It was the same guy and the same company, so it was okay. He fixed the AC and he did it fast. So far, it’s still working good.

American Home Shield sent Aaron Plumbing & Heating a couple of times. They worked on our kitchen sink which was fixed before. They came out for the same leak. I called in my claim because the selection they have online is kind of vague. For example, if I say it's a certain item and that’s what’s wrong because that’s the only given, then they’ll say I didn’t say that. I learned the hard way that I have to go to a person because then they tell me that because I did not tell them that these things were wrong with it, I gotta make a new order, and the person couldn't fix it.

I called American Home Shield to have them send someone to fix the refrigerator I had. Its compressor was not working. The people they sent attempted three times but couldn't fix the unit. It was a long process. American Home Shield then told me that they can either give me some money and I could buy a refrigerator on my own then provide them the proof of purchase or I could go to a website and pick one from the units offered there. I decided to buy a unit on my own and get the reimbursement. It took 2 months before I got the refrigerator but I'm happy that I was given a new one. That was really good. I'd highly recommend American Home Shield.

My air conditioner quit working. Two bedrooms were not receiving any air flow. I put in a request for service and American Home Shield responded immediately and Anthem Air Conditioning responded the next morning setting up an appointment 3 days later (they could come the following day but I was unavailable). The technician arrived on time and was very pleasant and professional. Upon completion of his inspection, he had replaced the filter (very dirty) stating this would cause poor air flow. He also suspected a probable dirty coil.

American Home Shield has charged me twice for the premium payment. Once for the discounted rate, and the second time another full amount without discount. I have contacted them several times and sent them my credit card statement, yet they won't give me any update or response. It is very sketchy and irresponsible.

Second time using the warranty. I have been without air 4 days now. They are supposed to replace the unit. They are telling me it gonna be 7 days before they can get the unit to the air conditioner company. Then they will schedule to install at a convenient time for them. It’s not ok. Then they are still charging extra if I’m gonna pay to have the thing replaced and have to wait 11+ days to get it done. Why do I need the warranty company. I could pay the AC company and have it done the next day. The first time I used them for something it took over 2 months to get the issue fixed. On top of that when you call it literally takes them 45 mins to answer the phone then they need to transfer you and it takes that person 45 mins to answer the phone and then it happens once more and then they say I need to do this then call you back then you never get a call so the process starts again.

I've been on hold for 15 minutes for the second day in a row. (Never mind, after 20 mins. the call dropped.) The "Contact Us" button on the website goes to the phone number or "Request Service" which requires payment. Even the "Not Fixed?" button on the closed service call takes me to "Request Service", for a new fee. The washer drain was backing up. AHS sent a plumber for the $80 fee. The man said there was no cleanout and quoted me $1300 for the job. I called another plumber, who for $165 used the vent pipe to clear the blockage. Now I can't reach anyone at AHS to refund my service fee. Seems only fair but they won't talk and there's no contact or email on the website. Just the phone number which they haven't answered after a combined 40 minutes on hold.

I had this warranty about a yr ago. Went to another company but said they have more covered services for my price and came back. After being covered for a month due to the hurricane I assume or malfunction (who knows) my HVAC unit went out. I was denied because I was told I should have known. How? That's why I invested in your services. I don't know how long I'm going to stay with this service. This was not what I expected. I have an asthmatic child in the home and thought I was doing a good thing by purchasing this product.

Anything having to do with air conditioning or water heater systems, expect to be "held hostage". AHS drags their feet on these, presumably in hopes that you will pay to fix it yourself, rather than wait in the heat, or without hot water. Sent out an A/C company that charged me $500 [not covered by AHS] then A/C broke down 2 weeks later & told me I needed a whole new system. Drug their feet to tell AHS anything & when they found out they couldn't give me a quote [see above charge $500], they said I just needed a compressor & AHS only paid $475 - I had already replaced my system with another company for $9100 [due to heat in Texas] 1/2 hour on hold every time you call them - no resolution - They just want you off the phone. Also does not cover color replacement [stainless, etc.] of appliances, so you have to cover the difference.

Our air conditioning unit broke at the end of August. American Home Shield sent out a contractor who said that the compressor was broken and it would need to be replaced. American Home Shield contacted us and said that the replacement was approved and they would proceed. There was no word from anyone for two weeks so we called and they said that they had screwed up and never ordered the replacement. They assured us that they had now ordered it with expedited shipping.

I bought a house at the beginning of the year and the dishwasher didn’t work. I called American Home Shield and talked to a lady named Lily to submit a claim. The guy that AHS sent ordered some things but he couldn't fix the dishwasher, so he sent another guy out who was very nice and able to fix the issue. I recommend AHS.

I appreciate that American Home Shield has the phone service for their customers as sometimes it can be very difficult submitting claims online. When my refrigerator went out, I did it over the phone and I never had a problem at all. American Home Shield gave me the phone number, I waited a few hours and then I called the contractor till they have the claim in. The contractor was very good about setting up a time and following up. It took about three weeks and we understood that because the contractor had to order the parts. The contractor called me back to say the parts were in and scheduled an appointment.

I have been with American Home Shield for 12 years and when we had issues, it was apples to apples, meaning, we had a top-of-the-line softener and it took AHS two months to find the equipment, which I found right online instantly. Still, they bought a top-of-the-line water softener as a replacement. But with my garbage disposal, the one they gave me was pure junk. Even the fellow who came here said he had never heard of the brand. That it's probably made in China. What happened was, we had a garbage disposal that was with us for eight years. It finally went out so they replaced it. But the new garbage disposal lasted a little over a year. So I spoke to AHS and said the original disposal I had was a couple of $100s. They replaced it with a $50 unit whose brand name I've never heard before.

We have a clothes dryer that stopped working. So, we posted a work order on American Home Shield website. After five days, they got a hold of somebody in the Galveston area where we’re working. The contractors came out and they were prompt about getting things done and making service calls. They took a look at the dryer and determined that there were four parts that would be needed. That was about three weeks ago, and we’re still waiting for the parts. They told me that two of the parts had come in and two other parts may come in today. There has gotta be a way to get parts quicker to suppliers because we’ve been out of service for about a month now. So, when the parts come in and they get installed, I’ll be happy. But it’s certainly taking a long time.

I had a pool heater that was not working and I submitted the claim online to American Home Shield. It took a week to get somebody out and the guy from JK Plumbing and Heating said that the display was out on it. They don't carry that part anymore and they have to replace the whole thing. They're waiting on a part, so it's been at least three weeks. I got a hold of them twice now to find out what's going on, and I haven't been getting any email or anything from them until just recently. I have to keep pushing the contractor to get the stuff done. On the other hand, Choice Plumbing and Heating was good. The heater kept clicking right off. They said it had a broken part and they came back out and fixed it quickly. American Home Shield is a warranty program and if your fridge breaks, you would call them and they would replace the part or get you a new one so you can’t beat that. So far, it has worked out well and I'm happy with the whole experience.

I recently filed a claim for the AC because the condensation pipe was disconnected behind the AC, making it leak. I submitted the claim online and I was pleasantly surprised at how easy it was. Within 24hrs, Stockdale Service Company came out. They fixed it and told me some other stuff about the AC unit. I had a good experience with them so far.

Our toilet was leaking, so I submitted a claim to American Home Shield online and the process was great. I got an immediate text who was coming and it was immediate they assigned it. We had another company years ago, and the guy opened the door and trash was falling out of the car. These people now had a van and they look like they were a bigger business. It wasn't a fly-by-night company, so I liked that and they were very professional and fixed the problem. But I hope there was a way online to specify you needed somebody sooner because they didn't call back for two days. We were fine. We put a bucket underneath, but some of these things can't wait that long.

I have a few expensive appliances in my house, like a Sub-Zero fridge and a Dacor oven. American Home Shield wanted to replace my Dacor oven, which is $5,000, with a $1,000 GE. I ended up working something out and in general, I am happy with them. However, if something breaks down beyond repair, they’ll replace it with whatever they wanna replace it with but not with the quality and the value.

I only had two services with an electrician and a plumber, and I made two payments. American Home Shield still thinks that I owe one payment and they said my account was past due. I don't want to pay because I know I won't get the money back afterward. Also, submitting a claim to American Home Shield was difficult. It was hard to talk to people and then they didn’t know exactly what they were doing. I've talked to four people, and the case about the payment is still going on. Also, the last contractor who came over was great but all the other ones were not. I won't do business with American Home Shield anymore.

The power company came out and swapped out my meter, and after that, the air conditioner stopped working. I submitted a claim to AHS, then the air conditioner man came out and looked at it. He said it didn’t look like to be a problem with the air conditioner. And they then sent out an electrician who came out, and he found some electrical components that he needed to replace. Once he did that, everything worked fine and I’ve had no issues with the air conditioner since. The technicians that came out were very good as well and I had no problems with them.

We've used AHS for the last few years since we've owned the home and submitting a claim online to American Home Shield was easy but it was a little bit more difficult to have them call me back. I had a problem with my breaker and they sent an electrician to fix it. He was prompt and courteous. I also filed a claim to have a washing machine repaired that they claimed was unrepairable. The option that they gave me to replace it was minimal, so I just took the cash and bought my own washing machine. That was three weeks ago. Then for the third case that I claimed, they never called me back so I just said, “Forget it.” It's not the best service. It's just okay and I'm not sure I'm gonna renew.

American Home Shield has the online process for claims submission so I was able to do that after hours when I got home from work. It was very easy too. The icemaker on my refrigerator had broken and I appreciated that the contractor who was assigned called me to reschedule. He said his schedule had cleared up earlier than he thought and that he could come three days earlier than we had planned, which really helped with my schedule as well. It was great dealing with him and the ice maker has been working perfectly since. It's like it's brand-new. I'm glad I had the warranty when I needed it. Plus it's worth the money. It paid for itself and it gives me peace of mind that if something breaks, it's not going to be a massive hit to my savings account if it's just a simple little repair. I've even recommended American Home Shield to my parents and they are starting their plan as well.

American Home Shield sent a contractor out to work on my refrigerator, and he snipped a vital line that rendered the refrigerator useless. They gave me money towards a new one, but it was something that could have been avoided. The guy that was working on it didn't know what he was doing. But the recent guy sent to work on my garage door was awesome. He was a great guy and showed up when he was supposed to.

My experience with American Home Shield was great. The contractor did exactly what I wanted him to do and he had to come back a couple of times, but I'm very happy with Mark's Appliance Service and American Home Shield. AHS's claims process was easy. I went on the internet, which was a lot easier for me, and filed my claim. And then the second time, I had to get them back and I talked to the lady. So far, American Home Shield is doing a good job and I appreciate it.

Both of my air conditioning coils were leaking and when I submitted a claim online to American Home Shield, I found out that at night and weekends, it’s simple to go online and get a quick response. I could also follow up directly with the vendor if I need to. American Home Shield sent out a good crew. They were responsive and did everything that I could ask. They came out, evaluated, and worked out a solution which included having to replace my outside units. I had to pay for those because it’s a regulation with North Carolina to switch over to the new Freon, but the price and the service that was negotiated was satisfactory.

When I had to get my septic tank pumped, I filed a claim with American Home Shield online. It was a good experience. Afterwards, they contacted me by phone and it was great in terms of their professionalism. The contractor who came out was a nice guy also. He was polite and it was quick. They did it fast and they were gone. After that repair, the septic tank has been great.

We had a leak in the pipe that went into the toilet. I filed a claim with AHS online and I had a call. The contractor went out to Lynnhaven to fix up a plumbing thing and I paid the deductible online. Mike, who had the house listed, met the guy out there. The first guy who came wouldn't wait because he didn't have a gate code. Mike had to wait three hours then and another two hours the second time. I sold the house and the warranty was supposed to be transferred into the buyer's name. The buyers haven't complained about the repair. I've had to fight with AHS all the time and the experience has really been a nightmare. Contractors are supposed to go out within so many days, but it takes forever, especially when I got an air conditioning problem. Plus, they have all kinds of excuses. I've had to call Stephanie, our representative, for her to straighten things out.

My hot water heater was leaking. The submission process wasn't working right with AHS' app when I tried to submit a claim so I did it over the phone. When I did that, the process was easy. The contractor who came thereafter was great and since he fixed my heater, it has been working well. I'm very happy with my AHS warranty.

I had an issue with the air conditioning unit. There was a piece that needed to be replaced ‘cause it was freezing over and so, my AC wasn’t working. The claims agents from AHS who assisted me were straightforward. They said someone would come out and look at it and they would let us know what needed to be done, whether it was something that needed to be replaced all the way or whether it was fixable.

I’ve dealt with AHS for a long time and I’ve never had an issue with them. We recently submitted a claim for the refrigerator because it wasn’t cooling. I did it online because it’s easier, but I’d prefer to talk to someone. Once I did get someone on the phone, I made sure I got the number from them, so that next time I could directly call them. The contractor AHS sent was great. They came but had to come back because it started acting up again. They had to order a part, which took time. It’s not their fault, but at the same time, if you have a broken refrigerator you shouldn’t have to wait another whole week on parts. But despite that, I’m happy with my experience with them.

I was a little surprised when we did the hot water heater a couple of years ago as American Home Shield didn’t cover all the code upgrades. I recently tried to submit a claim for the garage door on the phone and I was on hold for a long time, so I did it online. We’ve had two or three contractors come out and they all seem competent in getting things done and getting out.

When our AC broke down, I submitted a claim to American Home Shield. The online process was very easy and the contractor who came out was very good. He knew exactly what to do. In addition to that, he was very personable and professional. He came in and got it done. Having a home warranty is very important, and I'm glad that we have American Home Shield on our home. It's a good back up plan and it gives you comfort.

Submitting claims over the phone with American Home Shield takes forever. It's ridiculous. However, I still call because online, I can't explain what the issue is. I just click a box but there's nowhere to type in the issues. If there will be a comment box, it would definitely improve the online process a lot and then I could use that. Recently, I submitted a claim for our washing machine. The tub was rubbing on the bottom. The first contractor that American Home Shield sent out, AAA Appliances, never called me and couldn't get anything worked out. I was trying to talk to AAA but they wouldn't even text me, so I had to get that claim re-filed.

I phoned American Home Shield as our AC wasn't running, and the rep I talked to was effective, pleasant, efficient, and didn't take long. The next day, the contractor came out, and he was great. He answered all my questions, resolved the issue and the AC has been fine ever since the repair. I feel reassured having American Home Shield to cover me in instances of unexpected circumstances. I'd recommend them.

I had a problem with my dishwasher. I started it up and I went along about my other business, and I came back thinking the dishes were done. There were two green lights blinking, so I shut the door and tried to restart it. The soap was still in it and I couldn’t get the buttons to do anything so then I called American Home Shield. The reps were nice and helpful. The very next morning, they sent a tech out. That was wonderful.

I had my American Home Shield warranty for a few years and they were really helpful and courteous. Submitting a claim was a good experience. Most recently, I had an electrical issue and I had good interactions with the tech they sent out. However, I needed to cancel my contract with them because I got a new home and I don't need it at this time. Still, I’m gonna get an AHS warranty back as soon as I’m ready. I recommend American Home Shield.

I filed an online claim for my garbage disposal and using the website of AHS has been fairly easy. The contractors were nice. They fixed it and then they had to come back because it stopped again. The second time, they were able to fix it again and they told me if I have problems, I could call them back. The garbage disposal has been working since. I’ll tell others to try AHS out.

I’ve been waiting for 1 week to have my water heater replaced with no end in sight. Each time I call customer service, I wait at least 45 minutes and the rep generally doesn’t have the answer I need. The service is frustrating and I have no clear timeframe for resolution. I had a water heater issue a few years ago and AHS fixed the problem in 2 days.

AHS faithfully took our money since 2005. In 2017, after 12 years of an occasional minor repair every few years, we had to replace our garbage disposal, dishwasher and water heater. When we were up for renewal, they declined to offer us a new policy for 2018. When we asked for an explanation, no one could give us one. We paid upfront each year and never failed to pay our service fees. Although we are happy with our new company (AFC), so far, we wanted to warn potential customers that AHS is "great", until you need something replaced, rather than repaired.

I've had the worst experience of my life with this company. They do not care. I honestly don't know how they have 4 stars on this page - some reviews must be fake because we are out $5,000 and they have DONE ABSOLUTELY NOTHING but offer us $500, which doesn't even pay for the cost of our contract with them. Let me be clear: We are OUT $1,000 (contract monthly rate and freon costs) + $4,000 for a new A/C unit which is mandatory in NC because the parts can't be mixed up under code. American Home Warranty - essentially, stole $5000 of our hard-earned money, not to mention our TRUST. We would be better off if we had never heard of them at all.

Tried to get our house re-keyed and requested the service through AHS. Waited a week and nothing ever happened. Called the contractor and they said they don't work through AHS since they never pay. Called AHS and of course waited on hold for 25 minutes and finally talked to a representative. They proceeded to search for another contractor for 2 days and said I needed to call back then. So I waited on hold for 40 minutes just so they could say they were unsuccessful. I then had to call someone else to learn how to get my own contractor.

The electrician they scheduled didn't show up and cannot be reached out. I called them twice on Friday and the following Monday. They themselves cannot reach the electrician either (by phone or by email). However, they insist to use the same electrician without scheduling another electrician; they said that the work is shown "completed" in their system. This is ridiculous. I wasted a lot of time (you need to wait 20 minutes to get answered by their call center), will not use this company again.

The drain line of my air conditioner was clogged up and it was coming out of the pan which dripped outside rather than going into the drain pipes inside the house. I filed a claim on the phone with AHS and it was pretty quick to do. It only took a few minutes and the rep I talked to was good. The tech had to come out and clear the drain line. He was a nice guy and he did a really good job. He had been out about a month earlier to replace a computer board and both times, he was friendly and took care of the problem. AHS is a good service. I’ve used them twice since I’ve signed up with them and I’ve been really happy with them so far.

The oven was broken. I called in a claim with American Home Shield and it was pretty easy. I told them what was wrong and they said they'd send someone out to look at it. The contractors have to do it within 24 hours, so they usually contact me between then. For this claim, the stove was 40 years old and it was the original stove here in my house when it was built. The techs thought that was funny and they replaced it because there was no way they could get the parts to fix it. They sent a replacement from GE, a company out of Grand Prairie or Dallas, and they had to bring it down here. Then they were supposed to put it in but they couldn’t because it is propane. So they had to call the original people to come out and look at it, and they came back and put it in for me. It took a couple weeks to get a stove, but it wasn’t too bad.

My tenant's garbage disposal has been getting in trouble. They had to keep pressing the reset button, and it finally wouldn’t run again so I called AHS. I talked to the plumber who was coming on a service call and told him it was a 12-year-old garbage disposal and the tenants said it was all rusted, so probably it would need a new one rather than just Band-Aid it and they had to come back again. Instead of replacing it, they got it to work again.

American Home Shield seemed a little more credible and they seemed like the leader in the industry. Recently, 1st Choice Heating & Air came out when my air conditioner wasn’t working. I made the claim online and the AHS website was pretty good. Also, the tech was really nice, friendly and professional. However, I need to call the Home Shield people because I’m starting to have an issue with the air conditioner again.

We had to call American Home Shield to submit a claim since we were having an issue with the bathroom. The tank was leaking in the toilet. But whenever I called the customer service, I had long holds. It was not a very quick way to put the claims in or to reach out to customer service. The contractor that AHS sent out was professional and very courteous, but I was not told that the thing had to be replaced. I thought that my warranty contract with AHS would take care of all the issues that we had, from the appliances to the plumbing, but I found out that I had to pay from my pocket for the replacement of the entire product. Everything is fine now, but that was not a pleasant experience. AHS has less than average quality of service.

American Home Shield originally sent Cali Pool which misdiagnosed what was wrong with my pool. Cali Pool collected its service fee and was telling me that the entire system needs to be changed, and American Home Shield is not covering, and then they would give me a price to cover it. Had I not had the bad experience with them two years earlier, I would have probably said, “Okay, go ahead and do it.” Once I reached out to AHS and told them that Cali Pool has been at my house a couple of years prior and that they are not really an expert with the pool and that they’re just out there to collect their deductible, AHS agreed to send me another company without asking me for the service charge. A-1 Pool came, the technician looked at the equipment and he immediately found out what was wrong. It was just a switch that was flicked in a wrong direction.

My experience with American Home Shield was terrible and the biggest issue is with the guys that they are associated with. Those guys don't call and don't show up. They don't let us know what time they’re coming or that they can't make it. They won't even call to say that they are on the way. We got numerous properties and we use American Home Shield, so our renters need to be assisted within 24 hours but when we call Home Shield, the contractors don't call and they do BS work. The guy right now fixing my microwave said that the part would take about three days but there hasn't been a follow up yet. So, we still haven't got the microwave fixed.

I have a washer problem that started last March. We had four guys come out to try and fix it. But they couldn't fix it. The guys from the first company came and said they had to get another part. They got the part, came out, and said it was fixed. It worked for two washes, and then it stopped working. Then another company came out and said the guys from the first company didn’t fix the entire situation. And so, they tried to fix it. They ordered the part, which took another three weeks. When that part came in, they tried to put it in and fix it, and said, the part's not gonna fix it. They said my machine is completely gone and that I needed a new machine.

Lee’s service is the best contractor here for AC so I asked AHS for them. I was pleased that it worked out that way. I like it all my experience with AHS except when I call in, there’s a long wait to get through to them.

A pipe burst and the basement in my house was flooded. I submitted a claim with American Home Shield over the phone and the claims reps were extremely helpful. They gave me the number of the plumber. At first, I thought the pipe was just leaking but the pipe ended up bursting. I was able to get the plumber and he did the repair as an emergency situation. My dealings with the plumber was fantastic. When the pipe burst, he was on another service call and yet he still walked me through what I needed to do to turn off the water in my home. When he was finished with that other job, he came over and fixed my pipe quickly. I was very pleased with the high priority that was given to my problem and everything has been fine since he came out.

I filed a claim to American Home Shield for my range. I did it online and their website was good. Their contractor called me in two days and he was very, very professional. My interaction with him was fine. I had to order another range though. AHS gave me a site to go on and I picked out my own range. So far, I've been with American Home Shield for two years. My parents have it too as well as my brother and sister. We've had it for a while. American Home Shield is a good company and having a home warranty is very valuable.

American Home Shield sent out a nice guy from Precision Appliance Repair for my leaking dishwasher. He took it all apart and said that the interior door gasket was torn up, but the exterior door gasket was good and it should not be leaking. He also said that we had and oversudsing problem and advised me to change the soap and to call them back if I continued having problems. So we changed soap and it quit sudsing, but it was still leaking. I called the company back and I was told that they were gonna refer it back to AHS to get a different company and that it wouldn’t cost me anything since the problem hadn’t been resolved.

I was having problems with my washing machine. The repairman came to the house on time, was able to assess the issue, told me that it could not be repaired and put in the paperwork with American Home Shield. He told me it would take a couple days to process. I called AHS after a couple of days 'cause I was anxious to get it repaired and they took care of it right there on the phone. They sent me an email saying either they buy me a new one or I can go on and get my own. Then they gave me a credit of a certain amount of dollars. Now, I have a new machine and it's working great. Our experience with AHS has been very good and I have recommended them.

My house was getting older but it is a great house. So we were considering selling it and my sister talked me into the home warranty. She said that they've a great experience with American Home Shield and that we should get it, too, and protect our house instead of selling it. It was worrying me that I was gonna have to start facing repairs, so I asked around. I got a lot of negative feedback not only about American Home Shield but about the home warranties in general . People said that they weren’t worth it, that they only replace parts and only repaired things not replace them. To me, I was fine with them repairing my things as long as it was covered. I went ahead with my sister's recommendation and purchased American Home Shield.

I had a garbage disposal leak and when I submitted the claim online to American Home Shield, everything went smoothly. The contractor who came out was great. He was very thorough, cleaned up his mess and was in and out. He fixed it within an hour and told me to call him back if I had any problems. Since then, I have had no problem at all. I had to call AHS once because the service had to be postponed but everybody was very nice. I've had AHS for a while and they have been excellent. I've recommended American Home Shield to many people, co-workers and others. I told them the experiences and four out of five now have American Home Shield.

I initially submitted a claim online to American Home Shield for some AC work. The website was user-friendly but I wanted to request a specific vendor who did the installation and has worked on it, and I couldn’t do it online so I ended up calling them. The rep I spoke with was very helpful and got exactly what I needed. He made sure they cancelled out the existing request and placed it with the vendor I wanted. The contractor was very good and professional. It wasn’t exactly fixed the first time and I called again. They sent another person out who was a little more thorough and he did his job. He checked everything and fixed the problem. Since then, it’s been working fine and I would recommend AHS.

I went with a larger warranty with American Home Shield that would take care most of everything I have in my house, but then I’ve come to find out that some of it are not really under that. Also, some of the contractors that American Home Shield has sent out could have been better people. When I filed a claim for my water heater that was shorting out in some way, Greenway, the contractor that American Home Shield sent, wanted to put in something new and charge me $400 for that. I didn’t agree with that because when my water heater was put in a few years back, I didn’t have to have that on there. That's a lot of money and I have not paid Greenway because that's not fair. And they haven't called me back. So then, I had to leave my other hot water heater up there because they said the opening now wasn’t big enough for them to bring it down and that I would have to have all that taken down before they could break it.

I made my claim online and it was easy, but the service is not complete. The contractor company had an order to do two repairs. They corrected one issue and didn’t correct the second one. I was left with a half-done job. When I called the company, I was told to call back Home Shield. It seemed like they wanted to get paid again. I was left on hold with AHS, so I hung up the phone. I still need to call them to finish it if it’s not too late. AHS should’ve followed up and asked if it was complete.

We have two American Home Shield policies and the trouble is finding contractors that work with AHS. Also, it's hard to communicate with a person online because they have an accent and it's hard to understand them so we were a little frustrated with that, too. I had a really poor experience with our furnace and I couldn’t get straight communication. But it was a very good experience when we had a claim for two ceiling fans that weren't working. The technician from their contractor, Shad's Electric, was very professional and helpful. He was able to repair one of the ceiling fans and replace the other one.

It is easier and faster to submit claims online to American Home Shield, and we can do it any time. Then it usually takes a day before we get contacted by a contractor. Those that have been sent out were pleasant and easy to work with, and they got the job done. Recently, our microwave made a horrible noise and stopped working, so my husband filed a claim. The contractor, APCO, needed to order a part and the repair took less than a week. The microwave has been wonderful since then. We've been with American Home Shield for two years now and we’ve had a very good experience.

We recently had a water heater that had a problem and I filed a claim to American Home Shield. I usually do it online since it’s faster than calling and I don’t have to be put on hold. Scheduling wasn’t an inconvenience because my husband has a flexible schedule so, he can work at home at times when stuff like this happens. Everything is working fine now. I don’t have any complaints so it was good. However, the service sometimes takes a long time. I put in claims for the house that I rent out and it took them a long time to come back with parts. The people that AHS contracted with made multiple visits and that is something that AHS could talk to them about. Having a home warranty with AHS will save you a lot of money if something messed up in your house. So, it's worth the $50 a month. It comes in handy when you need it.

I submitted a claim online to AHS. I wanted them to come out and take a look at the problem I was having. I wasn’t sure if my evaporator was working. And they took a look at everything and said it was all working well.

American Home Shield has been very good to me. Their online site is user-friendly, and whenever I’ve had to have a callback, they’ve always been helpful. I have to pay a $75 fee and I have my monthly fee, but it’s like life insurance. I had a guy come out one time who said I needed a whole new AC system ‘cause the outside of the unit was rusting. Now my whole air conditioning has basically been rebuilt. I’ve also had a dishwasher that they’ve come out and fixed a couple of times.

My dishwasher quit on me for the third time and I called American Home Shield. I had the motherboard replaced on it because it was like the first time where the machine worked for a few times, then, come to find out, it wasn't totally working. Then, the second time, I used the machine one time after the techs came out and it worked for one wash. However, it never even finished draining out. The machine cut off and wouldn't turn on at all for me. The last time, Barfield's Appliances & Part came out and they said I needed two or three parts. They sent the claim to American Home Shield and they approved for 572.33 to replace the appliance.

Our air conditioner quit cooling. Although it would still fan, there was no cold air coming out. I made an online claim to American Home Shield. The website was okay but I had a problem with it because we had a heat pump as opposed to a central air, so it kept thinking I was talking that the air wouldn’t work. But it’s a heat pump, so it was a little confusing.

Our dryer was making a lot of noise and the washer wouldn’t drain the water like it was supposed to. I submitted the claim online and American Home Shield responded quickly. The contractor they sent was good. He was from Brink Construction and he did what he had to do. He told me what the problem was and when he would be back. Since the repair, everything has been performing great.

Our oven was not heating up so I called American Home Shield and put in a claim. The rep was very professional and we had a good interaction. The contractor, RC Appliance, came out in less than a week. They explained what they were doing and we had a positive interaction with them too. But the techs took two visits to fix the unit because the repair was more complicated than they had envisioned. Our oven is very intricate and complicated, high-tech, and computer-based. Even assessing the problem in the beginning was difficult. At first, the techs tried something but it didn’t work. Then they had to order a different part. When they came back the second time, the oven worked. It is working perfectly now.

I supposedly had a broken pipe on the ceiling of the AC unit that was inundating my ceiling. I submitted a claim to American Home Shield online and their response was immediate. The technician called me very soon, within a matter of hours, because I told them it was almost an emergency. I couldn't use my AC without drenching my ceiling and I didn't wanna drench my ceiling. A plumber first came out because I originally thought it was a piping issue with my solar water heater. We found out it wasn't that, it was the AC so I had to get a different technician from an AC company. The repair only took about an hour, which was about the time I expected it would take. My AC works fine now. My experience with American Home Shield was very positive. I have recommended AHS to many folks.

The air conditioner quit during the heat, the hundred degrees day. So I made the claim and it took about two and a half days for someone to get out. I expected that because of the heat though. He was also a little bit late but I think it was one of those things where the previous jobs kept holding him up. The contractor did call in advance that their buddy was running late but that he was still coming. It was about 9:30 at night when he finally showed up and he tried a couple of things immediately. When it didn't work, he took it apart and replaced the fan and the motor. Then it was up and running with no problem.

I wanted to have a rekeying done. Initially, a different company was identified by American Home Shield and I had a bit of a struggle. I called the number that I was provided and it went to what I thought was a home phone number. I left messages on four occasions. I looked them up in the Better Business Bureau and found out that they had a horrible rating.

My natural gas dryer made a loud clanking noise and then it quit. I called American Home Shield and they set me up with somebody right away the next day. The contractor that was sent by Mr. Appliance of the North came within 24 hours. He was great, knowledgeable, and a pleasant guy. The part was an upgrade and he fixed the thing quickly for us. Overall, I would recommend AHS to a friend.

When I submit claims over the phone, I sometimes get somebody who doesn’t sound like they’re even in the country. They talk too much like, “Okay, I understand, but you are calling us because you have a problem, right?” All that kind of stuff is annoying. It takes way too much time on the phone. But when I get other folks, they are normal. They get right to the point. I also submit claims online and my complaint about that is because I have three houses with American Home Shield and these are rental homes. I have to discuss with a human not to charge the renter. It’s me who pays. In addition to that, they should offer an incentive, a discount, when a customer has more than one house. Other companies call and give me their spiel, and it’s cheaper. It is tempting to leave for that.

The AC quit working properly at least overnight and it was getting hot. It was a lot of hassle. My boyfriend called it in to American Home Shield and their process of submitting a claim is easy. An appointment with a contractor was set up immediately for them to come the next morning. The repair went well and the contractor was able to fix the AC the same day that they came. It was really great 'cause we didn't know exactly what was wrong with it. It's an older home and unit. My boyfriend was very happy to have it repaired and fixed. I'm glad American Home Shield is there too. It's a peace of mind. We appreciate American Home Shield's help and I'd recommend them.

I had an issue with the water pressure that was going to my house. My backflow preventer blew out. In addition to that, there was water in the pan below the hot water heater. Those things got me involved with American Home Shield so they can take care of the repair. The process of submitting a claim online was easy. I put the ticket the night before and first thing in the morning, I had a call from the service company that was gonna be able to come out and get here right before the holiday weekend. Everything worked out perfectly. The contractor AHS sent out was meticulous. They explained what the issue was and what they were doing. Not only did they pick up their mess, but they also worked with American Home Shield to take care of the payment. I have told my parents about AHS and the problem that I had. They've started looking into American Home Shield's builder's warranty as well.

American Home Shield was fantastic when I submitted a claim for my washer. I was really impressed. The guy they sent out was very professional, and he laid things out for me. He said what he could do, what he had to do, and we set up times. It was under a time constraint because we were leaving for an extended period of time. He determined that the drain pump froze up and he was able to get the part. When we pulled the drain pump out, it had the impeller head moved from its housing, and it was causing the drain pump to cease. We got the part replaced before we left and my wife is loving the performance of our washer.

My pool person said that we needed a new salt cell for our saltwater pool. I submitted a claim with American Home Shield online and it was easy, although the site didn’t have something specifically for a salt cell so I picked spa as being the closest. They sent a guy out and since I wasn't home, he left a paper where he said that the pool just needed more salt. We called our pool person who said that it was not it and he showed us what was wrong with the salt cell. My husband wrote down what our pool person said and then I called ABNation back. The tech said that he did not know about that. While I paid for American Home Shield, I also had to pay $800 extra myself to have the pool thing fixed. So, I’m not a huge fan of American Home Shield.

When I try to call, the waiting time is long and I guess it's because there are so many people, but I found a way to get around that is to call early in the morning and American Home Shield picks up right away. Even though they say the easiest way to go is to do the claim with a computer, I called American Home Shield on the phone for my Sub-Zero refrigerator and the interaction was great. The contractor came out about four or five times and did the best they could. They tried different things and changed some parts.

So far, I’ve been pretty happy with American Home Shield. Whenever I call them, they're very helpful. I’ve had to call on the washing machine a couple of times, and that’s always been taken care of. Ace Heating recently came four times for my air conditioner. I made the claims over the phone which was very easy. I talked to Crystal and Trisha, and they were super nice. They dealt with me very well. Also, the techs have been very friendly and professional. Each time they came out, whatever they did, they fixed it for that day.

Our washer was not draining and there’s been standing water in our basement. So I submitted a claim online on American Home Shield website. I got a confirmation email letting me know that Major Drain was gonna be contacting me. I got that from American Home Shield 20 seconds after I submitted it. And then Major Drain called in the next hour. They were able to come out the next day. It was very convenient and they were really quick. They were in and out and they fixed it under an hour. They were great and they knew what they were doing. Just visually, they knew exactly what they needed to get out of the van and they took care of it right away. We haven’t had any issues since. I recommend AHS to a lot of people. They’re super easy to work with. We had a different company before and it was not as hassle-free as this. So, I appreciate AHS.

I had a refrigerator fire and the service guy that came submitted the claim at AHS. I thought there was a power outage ‘cause the refrigerator wasn’t keeping cold, but the lights were on in the refrigerator. The service guy came in, pulled the refrigerator out, took off the back metal plate and said, “You had a fire. Everything’s melted.” He was excellent. I got a new refrigerator and though the payment was slow, I got paid.

I submitted claims with American Home Shield for my dishwasher that wouldn't clean and shut right and our range that wouldn't heat and close. That process went well and the guy was nice. The contractor came after a couple of days and he was good. I liked him a lot and I was totally happy with him. He was nice and very knowledgeable. He told me that with the type of dishwasher that I have, it would work better if I put the dishes in a certain way. I was very happy with my experience with American Home Shield.

The temperature in the house went up and the AC wasn’t matching my set temperature. I submitted a claim for it but the AC went back to the temperature that was set in the house, so I had cancelled. When submitting a claim with AHS, I call and explain to them what’s going on. Their claims reps are very professional and they give me information and answer my questions. The contractor they sent out for my AC came in a good timeframe. He was very professional and he knew what he was doing. Also, he could’ve come the next day, but I wasn’t available. Overall, AHS is a good investment. If something happens in your home, you just pay them a fee for coming out instead of spending a whole lot of money.

I filed a claim to American Home Shield online for my AC back unit and the contractor was able to make an appointment as soon as possible. I gave him a date that I had available for them to come out and they were able to meet at that time. The gentleman who came out was very respectable. He explained everything that was going on and walked through the part that needed to be replaced. The service call took no more than an hour and he was able to repair it in one visit. It was miserable without the AC and the repair made it a lot more pleasant. Everything has been working great since then. I'm happy with American Home Shield and I would recommend them.

When I bought my home and the contract was produced for me, I never had one single thing denied. When I call and submit a claim, I have a reply from American Home Shield's vendor and it’s always within 24 hours. The vendor would call and say, “I have a request on your behalf. Let’s set up a time to come out and look at it.” That is major because a customer is already frustrated when dealing with an issue then he has to wait two or three days to hear something and then another two days for the contractor to come out. The SLAs that AHS have with their vendors is topnotch. All the third-party contractors that come out have been professional and courteous.

Our microwave and dishwasher are old. The very first time I called American Home Shield was because of the microwave and the contractor came and pushed the reset button. Then, with the dishwasher that doesn't get things clean, a contractor looked at it and told me that everything was working fine. He said that it was the best I was gonna get. But that was not good because I take stuff out that is still dirty. Something should have been done about it but it there was not. Recently, I came home and there was no water in the house at all. We are on a well because we are in the country and the well pump went out. It is typical for the area and when I called American Home Shield, they contracted an amazing company. Patterson Well Drilling came out that night and told me that if it was not a quick fix then they will know what they need to do. They were came back at 6:30 the next morning then gone by 9 and everything has been okay.

My refrigerator wasn’t getting cold and was making a loud noise. The temperature in the deep freezer was rising. I filed a claim with American Home Shield over the phone and I explained to them what was going on. They looked for a provider in my area that would service me. The tech that AHS sent said that the icemaker was leaking water back into the fan and was causing the fan to freeze up. It wasn’t allowing the refrigerator and the freezer to get cold, so he replaced a part and the ref has been doing fine ever since.

Our air conditioner wasn’t cooling the house. The air that was coming out of it was warm. My husband called American Home Shield to file a claim and they sent out a contractor to look at it within a week. He was here really quickly. I was very impressed. I’m really glad we got AHS. It was a smart thing we did for the amount of money it cost us.

The faucet on my kitchen sink wouldn't shut off and was leaking. I called American Home Shield to submit a claim and I had really good interactions with the reps. They were very friendly, right to the point, and took care of everything. An excellent company then came out thereafter. They were here on time and they were friendly as well. When they had to run and get parts, they were only gone for a few minutes. They came right back, fixed the issue and took off. The quality of their work was excellent. There are no leaks now and the faucet shuts off. One of the stress points in my life has been removed. If you own a home, you should be on American Home Shield. They take care of it, so when these kinds of issues come up, you don't have a big out-of-pocket expense.

Our air conditioner was leaking water and ruining the carpet. I told Home Shield what happened and they took care of everything. They sent out ServiceMaster, which came out and dried up all the carpet. The heating and air guy who came out to fix the air conditioner broke something in the heat unit, and he had to come back out and fix it. He had to get over the part and he came out yesterday and finished it.

I submitted a claim online when the air conditioner wasn’t blowing cold air and that process works really well. The contractor from J & M Heating was also really polite and efficient. He was on time too. He fixed the unit really fast and it's been working fine since.

When I submitted a claim for my garage door opener, I called American Home Shield. Calling them was quicker versus doing it online. Their rep put me in touch with a guy at a garage door company. The contractor that they sent was good. He came out when he said he was going to and took care of it. He changed a part out that he thought was the problem, and everything worked out fine.

There was a leak on our bathtub, the toilet was leaking too and the bathtub and sink were locked. The master toilet was loose and I saw a leakage. The kitchen faucet was leaking as well and then, our main shut-off valve doesn't shut off all the way. I submitted the claim for repair online. Their website seemed straightforward. However, when it says leaks, there's no quantity adjustment. It just says leaks. I can specify how many leaks or how many stoppages were there. But for the leaks itself, I couldn't adjust the quantity. Nonetheless, I got a response through the phone within 24 hours of submitting the claim and in that same time period, I had the contractors come out and look at it. They were thorough, courteous and professional. They understand the frustration that we're going through.

I had a series of broken stuff in my house. I came back from vacation and everything was broken. I had claims for my dryer, my water heater, my AC and my stove in the same week. I don't know if the electricity went off and something happened. But Home Shield came through for me. I got everything fixed with no hassle and I was really satisfied. So I've recommended them to a lot of people. I have a friend in North Carolina who's having a really hard time with her warranty. I told her to seriously consider Home Shield.

The inside of the microwave is cracked and it is not functioning properly. I submitted a claim with AHS by phone a month ago and the rep I talked to was very pleasant. Then the contractor came out and he was excellent. But AHS sent me an email that I could either take a Whirlpool as a replacement, which is an inferior product, or I could pay more money and get something else. Right now, I haven't made a decision yet. I have an all GE kitchen and I'm not happy that AHS wants to replace my microwave with a Whirlpool.

I called American Home Shield to have my washing machine fixed and they sent PG Appliance the first time. I wasn't pleased with their knowledge, professionalism and the timeliness in which they replied. The next time, AHS sent GE and they were excellent. Since the repair, our washing machine has been working as expected.

I've submitted two claims with American Home Shield online and I've had very quick responses for both. Within 24 hours, they called me back and after that, I got a call from the service provider that they contracted out. The techs are patient, very professional and knowledgeable with their skills and I really liked the last two techs that I got. The leaderboard on my washing machine was broken and the tech changed it. He ran his diagnostic tests and knew exactly what the problem was.

We use the microwave a lot and when we had a problem with it, we had to do everything on the gas stove like warming the milk early in the morning. So that was a problem. Aside from that, the dishwasher door was also not latching properly. I submitted the claim online and the site is very easy, user-friendly and very helpful. It has all the information – what I can combine into one ticket, what I can undo and whatever reason that I cannot put things in the same ticket. But sometimes, I want to know what is happening right after raising the ticket. The vendor would say he might not be able to fix it within 24 hours and that it might take three to four days. If there is an online chat, it would be better.

I called for a plumber to fix my toilet which had plastic bottle lodge inside accidentally and it would not flush properly. After waiting 3 hours for plumber inside the 4 hour window, I was told my contract did not cover foreign objects and therefore I would have to pay out of pocket to fix problem. Also, I wanted my worn out bathtub knobs replaced, but the plumber would not do that because there were parts missing. He said all the parts have to be present in order to replace them. That made no sense because he would throw the parts away anyway. Just terrible. STAY AWAY!!

Our oven, a combination microwave and convection model by Bosch, stopped working in June. There were two problems that developed in rapid succession: The microwave doesn't heat and the control panel on the convection oven has shorted out and needs to be replaced. At first everything seemed to be on track, a technician came, evaluated the problem, ordered spare parts and then returned to fix the oven. However, when the spare part for the microwave didn't work, the technician said he didn't think that it could be repaired, and as a result the entire unit would have to be replaced.

We bought a house and got us a AHS home warranty. As they advertise the following: It's a one-year service agreement that covers the repair or replacement of many major home system components and appliances that typically break down over time due to normal wear and tear, gain confidence and comfort knowing that your hard-earned investment is covered by an industry leader – No, not covered, reduce stress from potential, undetectable pre-existing conditions (like failures due to lack of maintenance and mismatched systems) they're covered! Sounds good right? Well guess what? We had some plumbing issues that all fell under above but AHS didn't want to cover anything. We had a system of mismatched old clogged up pipes that resulted into hot water delay (anywhere in the house) of 5 minutes and the water was not clear.

I've been paying premiums to American Home Shield for years, appreciating the security of knowing that I have someone to call for the big problems that sometimes arise as a homeowner. This week my water heater gave out. At 12 years, it had reached the end of its expected life, so I thought, "no problem, I'm covered". I placed the call to AHS, and they swiftly responded by sending a "technician" out to evaluate my situation.

Having the American Home Shield warranty has been good so far and it saves a lot of money. I would recommend it too. I like the user-friendliness of the AHS website and it is easy to navigate it especially when submitting a claim. I filed a claim for my dryer that was squeaking at first then it stopped working altogether. Big Kountry Appliance Repair was the assigned contractor and they took a couple of days to come out as they were busy. When their guy came out, he didn’t call me to talk to me at all and I did not like that. I was not home but my mom was there and so he was able to fix the issue. However, my mom didn’t tell him about the other issues. So, while the dryer is working now, it's still squeaking. I wasn’t happy with the contractor person but American Home Shield is very efficient.

AllSet was the appliance contractor that American Home Shield sent and they did a great job. But they had to order parts and the repair was done a month afterwards. Still, they were polite, on time and courteous. On the other hand, the HVAC guys sucked. They were on time and initially, I thought the first guy was a good guy. He was courteous. He agreed that there was a leak but all of a sudden, he threw in the report that it was all corroded. But the coil was new two years ago. It’s not corroded. It was a warranty issue and now, it’s leaking but they won't do anything about it. The contractor was playing games and I didn’t like that. I wanted another person to come out and American Home Shield did send out a second guy. But when I told him to check for a leak, he said that he didn’t have a leak detector. It was like the B leagues of a contractor. He was not even qualified.

My air conditioning's condenser fan motor went out. I called American Home Shield for a claim and they got a contractor out in 2 days. The contractors who came were from the same company that also had one of their contractors work on my other air conditioner a year or so ago. All of those contractors were very qualified and really good. Since the repair, everything’s been fine as well. I’m quite comfortable having the American Home Shield warranty and my experience has been very good.

I've had American Home Shield for a couple of months. They offered a rekey and I had to put in a claim for it online. Their website was easy to use and the locksmith who came out was great. He was on time and it took him about 30 minutes to do it. I also had a claim for the air conditioner and it ended up getting fixed.

American Home Shield is a good company and I recommend them. We had an appliance issue and we submitted a claim over the phone where the representative we dealt with was okay. Around a week passed for them to dispatch a contractor out but the level of work done for the repair was perfect. The appliance's performance since the repair is good.

I'm very happy that I have American Home Shield. I woke up one morning and smelled smoke but I couldn't tell where it was coming from. I was looking at my neighbor on one side and then on the other side. But I didn't see any fire on their homes and thought maybe it was in mine. I felt very scared 'cause I could smell a lot of wiring that was burning. I called the fire department and they came in and said it was my refrigerator. They disconnected the fridge, told me not to touch it and advised me to call my warranty. The tech came out and did an inspection. He told us what we needed to do by the time the part will come in and once it did, we had had no problems.

The ice maker quit and so American Home Shield was called and a local company was asked for. The contractor called, made an appointment, looked at the ice maker, came out and then fixed it. The young technician was very nice and since the repair, the ice maker has been working like a charm. The people at AHS are professional and knowledgeable.

I have an American Home Shield warranty for two different properties. I submitted a claim with American Home Shield for an air conditioning unit at this house and that was a fine experience. Usually, I submitted the claims online via phone. The contractors that have come out have been fine. As a matter of fact, I have not had someone that was not friendly or was not professional.

There was a crack in the commode and when we called American Home Shield to submit a claim, the process was easy. Then they sent someone out and he said that it has to have a new toilet. But American Home Shield informed us that it wasn't covered, so I was a little bit upset that we paid a service charge when they weren't gonna cover it in the first place. I told them on the phone what was wrong and they should've told me then that they couldn't cover that.

American Home Shield took a week to get Appliance Pros out to us for the icemaker of our fridge that didn't work. They were excellent and very professional. They replaced different pieces of the icemaker but it still didn't work. So now, we have to go buy a new fridge and I like that option. Having the warranty has been very valuable. I'm a real-estate agent and I've also let other people know that American Home Shield really takes care of their customers. I've recommended them recently to two people who got them now as well.

Been a customer of AHS for many years. Per my contract refrigerator and all components are covered. Icemaker in freezer quit working. I verified with AHS that this was covered before arranging for repair, they said it was. After 3 repair attempts icemaker still broken, and now makes extremely loud noise, that drowns out all other noise in kitchen. Contract says they will repair, or replace if not repairable. During 4th call to AHS spoke to a very unpleasant man who refused to give his name, who refused to do anything more to repair or replace our refrigerator or ice maker. Refrigerator is now unusable due to crazy loud noise that only started after their second repair attempt. So much for repair or replace. Avoid this company, they're a rip off.

I always have to wait weeks for anything to be fixed and the customer service agents love to hang up on me... I have 3 children in my home. I'm never late on payments and never miss an appt... But I still cannot get things fixed without a minimum of 3 to 4 weeks going by!!!

I called AHS on April/May 2018 to ask how this worked, they explained to me about a deductible, never referred to it as "service call", so they convinced me and I signed up for the combo plan with $100 deductible on June 6 2018. Opened my first claim x my dishwasher on 9/24, they diagnosed on 9/26. AHS trying to collect the $100 deductible so I assumed they will fix my dishwasher. I called them and they told me the repair has been denied but they still want to collect the $100. This people lies to take advantage of you, you trust their reps. When you call to sign up with them they answer right away, but when you press the button to speak to a rep. to open a claim or regarding the status of a claim they put you on hold for at least 28 minutes, that was my experience.

I decided to buy a 1 year home warranty policy from American Home Shield. I decided to not renew after my current contract expired. AHS sent me a contract (that I didn't agree to, nor ask for) agreement for the succeeding year. I made multiple phone calls to cancel this contract, and could never reach anyone. After several attempts and 45+ minute of waiting on hold, I finally contacted someone, who then told me that their network was down and they would call me back ASAP. 1 week later and nobody has returned my phone call and I continue to reach out to them and can never get in contact. I am always placed on hold for no less than 30 minutes before I hang up because I don't have all day to sit by the phone. Ridiculous! Do not do business with these people if you want good customer service.

We purchased our warranty with AHS almost a year ago. We have never missed a monthly payment. We filed a claim for our upstairs HVAC unit on Thursday, September 20th, which is covered per our contract with AHS. We received a call on the morning of Friday, September 21st matching us with an HVAC company that was 45 minutes from our home in Raleigh. Their first available appointment was the following Monday afternoon. I expressed my preference for a company that could come out sooner, as I have two small children. The forecast predicted temperatures in the mid-high 80s for the following days, but took the appointment so that I was sure to have on while explaining to the HVAC provider that I would be calling AHS to hopefully get matched with a company that could come out sooner.

On the plus side, pricing and coverage for the warranty service is reasonable. On the minus side, it is absolutely impossible to have a voice conversation with the company (unless it is with the sales department). I contacted their toll-free line 4 times, each time I was disconnected in the middle of the call. I would call back and have to explain the issue all over again. After the 4th time, I decided to call a local number only to be told that they were the sales department and I would have to call the toll-free line which is, as most of them, out of the country. Requesting service online isn't any better. The request went through fine, the vendor, Miller Pools near Austin, TX, called saying they would provide service in 2 days. 2 days goes by, no service. I called them twice, only getting voicemail with no callback. Do yourself a favor, choose another home warranty company.

Was on the phone an hour then gave up went and booked online. Left two messages for a few days with the assigned contractor and no response. I then did virtual chat to try to resolve this since you can never actually get ahold of anyone on the phone. Chat person just hung up on me before anything was resolved. It then asked me to leave a review of the chat and I did. I am now terminated to use their online chat help. Why ask for feedback if you just terminate their only access to commit with you? New contractor calls me back but then said he never got the email. Now I’m stuck in no man's land, I can’t use the chat and no one will pick up the phone. Next step is for me to file with the regulatory agencies if someone does not call me back at ** ASAP.

I had a problem with my air conditioning as well as my toilet and I filed a claim over the phone. AHS puts me on hold for such a long time every time and that's the only reason it's difficult. The contractors performed well except for my air conditioner, which was replaced. They couldn’t get it to work and they had to come out for about six times in a month, but it's working well now. I'm happy with AHS twice.

Been a customer for a couple years, made about 3 claims and it always takes 3-4 days for repairman and he never has part on truck. Waiting on my washer to be repaired now, if you mind waiting a week and half to get stuff fixed, AHS is for you. When they decide to finally show up I’m out.

My AC went out a few days ago (Sept 24) so I requested a service over the phone from AHS. The next day a contracted AC repair company contacted me to schedule an appointment however they didn't have any openings until October 24. I didn't want to sweat it out for the next 30+ days so I called AHS. This is the frustrating part, AHS doesn't let you talk to real people to explain your problems. Their phone system is almost completely automated. We selected the finance department and finally got a real person, but that person just put us on hold indefinitely. After about 15 minutes of waiting we gave up. We are just going to pay out of pocket instead of dealing with this company.

On 9/27/18 the temperature in Ontario CA reached to 100 degrees and my air conditioning busted and called the AHS since I have a warranty with them. I was told since it's not life-threatening temperature I will have to wait for the air conditioning company's availability. The supervisor of AHS told me that they don't send the service people immediately and have to wait for at least 24 hours before we get an answer.

We had a leak and AHS came out and fixed it. Then we had a bunch of rain for three weeks every single day, so I called them again and said that it was still leaking under my house but I couldn’t be sure because it was raining. So they came out and it turned out that they completely replaced the wrong pipe. Not only was that one pipe still leaking, but so was my bathtub. Nobody had gone over there to look even though they’ve been underneath my house for five times now. So, they came out again after they found out about that and fixed the tub. They also fixed the leak that they were supposed to fix initially. Everything seems to be going fine now and we just renewed our service. The warranty comes very handy.

I have filed a few claims with AHS. My first claim was for the plumbing and the guy who came out was excellent. He fixed the problem and everything was perfect. After that, I submitted another claim and I paid for the fee but they didn’t solve the problem. The techs came and they said they couldn't cover one part but the second part was covered and they needed to replace it. But they were gonna do the basic valve for the kitchen counter and it was not even the exact same thing. They said that if I wanna buy a more expensive one, I should go buy my own and they didn’t even replace the valve.

I noticed that we started having an issue with the AC about August or September, and that was when we got the insurance with American Home Shield. My air conditioner was leaking water all over the floor and it must have started in the back because it wasn’t something that I noticed. I filed the claim and Turf Pro came and ripped out the floors and the walls because we had molds growing in the house because of the water damage. Jazz Air also came out about six times, and every time, they said that they fixed the problem, but I still continued to have water leaking.

My experience with American Home Shield was great. My garbage disposal wasn't working and the guy that they sent out was very nice and professional. I got a new garbage disposal. I have tried doing submitting a claim online but I'm very computer-illiterate so I have been doing it over the phone and I've been getting very quick responses from the contractors. He'd usually call back the next day and we'd set up a time.

I just moved in and American Home Shield is the first one that helped me out with getting the ball rolling. When I was buying a house, the seller said that there were a couple of burners on the stove that weren't working. I called American Home Shield and the representative said that they were gonna have somebody look at it and that they would call me to schedule an appointment. The interaction was short and sweet, and the representative was nice. American Home Shield sent out Cooper Appliances from Bradenton and they visited to see what was wrong. The guy was polite and on a schedule so it was nice. He got here right here on time, even 10 minutes early actually, and he had a write-out of what he was gonna do. He was professional and really nice. I was really impressed. He was in and out in 10 minutes.

My AC wasn’t cooling at all. I called in a claim with AHS because I didn't want to wait online and I got an immediate response. The contractor came down and checked it. He came on time and he called ahead to tell me what time he'd be here. It was the second time that he'd been around my home and both times, he did a super job. The air conditioner was fine but the coils inside the furnace had leaks. So, he went in there and sealed them. He put some type of special sealer in there, repaired it, and everything was great. As soon as he was done with it, AHS took the fees right out of my account because my bank card goes through that stuff to pay it off every month. And when they do the charge part, they take it off the next 24 hours after they do the repair.

The American Home Shield warranty is valuable, particularly for unexpected repairs. I call them whenever I have a claim and the representatives are very professional. They also get a contractor out timely. I had a furnace that had failed and a contractor came out quickly and made a determination that it was done. The new furnace has already been installed and it looks good.

The first time I submitted a claim to American Home Shield online for an air conditioning issue, they sent a technician the next day. It was fast service and submitting the claim was easy. The person they sent out was professional too. He diagnosed the problem and it was the compressor. He then replaced it and the AC was all fixed. It was speedy and efficient. Overall, AHS offers excellent service and they have been very reliable for a long time. That's why I have consistently renewed with them.

I had an air conditioning problem and American Home Shield had to replace the compressor. Then, it went out again and I had the service technician come back out. I was pleasantly surprised and extremely grateful that although the Freon had leaked out, the tech said it was their fault. The Freon was $300 but they replaced it at no cost so that was really nice. The reps are also top notch and I was pleased with the people from that service.

I got American Home Shield’s policy because our AC units were old and the last thing I wanna have to replace as soon as I moved in was a full AC unit. We got it for two years. The AC didn't go which was good, although, I wished they did because then, it would have been covered. Then recently, our air conditioner started making a lot of noise, we could hear it like running its central air. It was my first time to use my American Home Shield. The first company they sent came and looked at it. They said that it needed Freon and that would stop the noise. They gave me a ridiculous price of $185. It took some getting used to, 'cause I didn't get a phone call from American Home Shield. They just sent emails and text to update.

One time, the circuit breaker wasn't working and American Home Shield had an electrician come out. The electrician checked the circuit breaker and he saw that it was connected to the water heater, and it was the water heater pump that was the problem as it was causing the circuit breaker to trip. We were charged for the electrician coming out when in actuality what we needed was a plumber. My concern was that we read in the contract that any time a service is provided, we will be charged the basic fee, even if it's not the proper contractor which we need that comes out. But other than that, the experience that we've had with AHS has been good.

I submitted a claim to AHS online because the air conditioner was running, but it was not producing cold air. The contractor that they sent was very nice. He tried to advertise other services like cleaning and condensing, things that we declined. But he was very polite and got everything taken care of very quickly. Having AHS is very valuable to me because I like having that peace of mind in case everything goes on.

Been almost 4 months been trying to get a Microwave fixed. Turning out to be impossible. I call them at this point every day and I never get a call back from AHS or a Technician. I switched over from First American Home Warranty and now I am regretting it... AHS hires the cheapest technicians, the guy that came to my house didn't even speak ENGLISH, ONLY RUSSIAN and he NEVER called back. I have had two technician and one electrician come to look at my microwave and all I get from AHS is a runaround. They were for sure quick to take my annual premium, but now AHS is a nightmare. I would stay away if you want SIMPLE service.

My contract states that they will pay to replace my broken water heater including all parts and components to install a new one but they are allowing a company to charge me $359.00 to install the new one.

We placed a service call to American Home Sheild on 8/16/2018 for repair to our Samsung washing machine. We were told a service provider would call and arrange to come out. We received call a few days later from a company called Astro Appliances. We made arrangements for the company to come out the next day. I took off from work all day since their window of time for them to come out was between noon and 5pm. We called the company and were told they had someone on the way. (This was at 4pm.) I waited, still no show.

I called in to submit a claim for a stoppage with American Home Shield. The rep was perfect and a technician reached out to me in less than five minutes after I filed the claim. Aside from the plumbing issue, I also filed an electrical claim and the technician from Southwestern Electric was fine, too.

I submitted a claim to American Home Shield as my AC is not really performing how I want it to. The AC tech came and even though he fixed the compressor, it's only blowing in one room right now and I'm supposed to feel it in all the rooms. I was not pleased with that part. Also, the tech told me I need a bigger AC but I've had techs here before and nobody ever told me that so I'm conflicted on that part and I need a second opinion. Apart from that, the tech is professional and he's always on time.

American Home Shield is very good and we like them. As a matter of fact, I've been telling my friends about them. When we have something broken, they send someone out and fix the problem. When the garage door wouldn't open, I called in to file the claim. I don’t like doing it online because I wanna be able to explain what's going on. When I initially made the request, I was told the contractor wouldn't be able to come down until three or four days later. I asked if that was the earliest they had then I took it. But within the three or four days, the garage door started working so I cancelled the request. I called in and spoke to American Home Shield. But they still sent the poor guy out. He called me that morning to come out and I felt bad for him. I told him that the request had been cancelled.

I called up American Home Shield due to a clogged coil and they sent out Perry within two days. The technician's professionalism was unbelievable. Everything has been operating just fine, except for something on American Home Shield’s end. I paid the $75 for the first visit, and Perry Mechanical couldn’t do the work because it was gonna take a few hours. They had to come back about 12 days later and American Home Shield is trying to charge me $75 for them to come in back for the same thing.

I've been with American Home Shield for a little more than a year and it’s not a good experience. The waiting time when phoning in a claim depends on the day I'd call which shouldn't be done on a Monday. The first time I did, we waited over three hours on the phone. If we’d stay on the line that long, they would knock us off. Then we'd call back and stay on the line but we won’t get it till the next day.

I submit my claims with American Home Shield over the phone. It takes a while to get somebody, which could be due to the frequency of calls but once I finally get somebody, our interactions go all right. I submitted a claim for the AC unit. The contractor did a good job. He came in, found the problem, ordered the parts, and came back when the parts came in. I’m happy with the service, and I would recommend AHS.

Navigating the American Home Shield website is simple and I submit my claims there. When my air conditioner was not working, American Home Shield was able to get a contractor out the next day. We had a very good interaction and he fixed the AC within an hour. The AC has been working fine since then. I have an older home and I've had a couple of recent incidents that I would have to use the warranty for. So, having American Home Shield's warranty is very valuable. I would highly recommend it too.

I called AHS to submit a claim because the washer and dryer weren't working correctly. The process was pretty easy and the rep I spoke with was very good. The tech that came out was very knowledgeable and very good too. The washer and dryer have been working excellently since the repair.

I normally file claims at American Home Shield online. I just fill out the request and then they'll call me and let me know if the request is good and that someone will be contacting me. With the plumbing and AC, the techs came in to fix the air conditioning for me. It was leaking through my ceiling and they were really good at getting it fixed and getting everything taken care of real nice. They followed through to make sure there was no issue after the fact. The tech said the leaking would keep going for another couple of days 'cause it had leaked through my installation so he couldn't stop that. They had to finish draining but within the day he said it would be gone, and it was. He followed up. Now everything's working fine with the air condition. With the plumbing, they rescheduled an appointment to come out and look at it again. I definitely recommend AHS to every woman I know, especially if they're single.

I had an air conditioner claim with American Home Shield and it took me a really long time to get somebody here to fix it. It was horrible to not have any air. Cutting Edge came out and the first time they did, they put more coolant in the AC and they said everything else was good to go. That lasted three weeks and I had to call back. Then, they said that there was a short in the unit out back and somebody else patched that up. Then two weeks later, it wasn’t cooling again and they said they had to replace a different part, which they got a few weeks later. It was a trialing summer.

Better off fixing it yourself. System was 4 pounds low on refrigerant. AHS only cover $10/lb to refill. Contracted Reliable Mechanical Services who charges $125/lb of R22. Local competitors charge 40% less. I got stuck with a $500+ bill. I should have done it DIY or selected my own contractor.

American Home Shield in my experience is not worth the annual cost the warranty. If I was someone new to homeownership, it would be wiser to save your money on the annual cost of the warranty. It will most likely cost less to pay for the repairs out of pocket. In four year of using AHS, I have had three claims. AHS has only covered 10% of the cost of repair? One of these claims, my homeowners picked up, which covered the majority of the cost. Don’t waste your time or money on a home warranty.

I have been a customer of AHS for quite some time and I have been VERY satisfied with their service when it comes to having someone work on appliances such as dryers, washers, refrigerators, air conditioning and such, but the last two or three times I have tried to get them to send someone out for plumbing issues, it has NOT gone well. The contractor that they handed the service off to never showed and never called. It really disappoints me as I have never had any problems on anything else. I wish AHS would revamp or redo their service when it comes to plumbing because it has been very disappointing and less than stellar. Not a happy customer when it comes to their service on plumbing issues.

I submitted claims online to American Homes Shield because it was easier and the contractors that they sent out were great. I gave them permission to go in the house to do what they needed to do and they got it. When our dishwasher leaked and messed up something up there, AHS replaced it. They were trustworthy and did a great job every time.

The air conditioner wasn’t cooling. I called American Home Shield and they sent a contractor over and looked at it. I usually submit my claims online and it’s easy. Everything is listed. You just go and click on the problem you think you have. It doesn’t come down too specific and I just click on air conditioning and say what’s going on. I put the claim in on the 20th and the contractor was out in about two days or so. I told the contractor what I thought was happening. He said he’s gonna take a look at it and he went upstairs. He looked at the stuff in the wall, in the bedroom, and then he looked at the air conditioning. He said that the evaporator coil was leaking oil and he had to speak to the warranty company first. He called me on Tuesday to let me know how much I had to pay out of my pocket.

Our AC unit upstairs wasn't blowing cool air and it was getting hot in the house. I called American Home Shield and the person I talked with struggled with English. It was hard to understand him and I didn't have a very good experience. However, we got the job done and somebody called me back. They sent somebody out fast and I was very happy with that. The same guy has been here twice and he does a really good job. He knows what he's doing and he's very polite. He's perfect and he fixed the AC. We've had a good experience with American Home Shield. They turn tickets around quick and they're reasonably priced. I feel comfortable recommending them.

The air conditioner wasn't cooling so I submitted a claim to American Home Shield online. It was easy to navigate the website but it took too long to get a contractor out. It normally takes days, sometimes two to three. Also, they don't send the same contractors so the experiences are different. There's one that I told AHS to not send anymore and there's one that's really personable.

I usually submit claims with American Home Shield online as it's easier for me to do that. The contractors that they sent out have been amazing. I've been with AHS for a long time and I've only had one instance where I didn't want to let a tech in the house because he looked like a serial killer and I was there by myself. Sometimes, it was hard for me to reach the contractors and for them to reach me. Mostly, it was easier to reach me by email or text. But the recent repairs that I've had have all been good. I just need to get these last couple of repairs, one of which is that I've got some drain dripping. They're little things, but they still need to get fixed.

Most of my appliances are new. I went with American Home Shield because I figured in the long run, it would be cheaper to use them than it would be to use a separate one on my stove, a separate one on my refrigerator, a separate one on my hot water heater. Also, they cover some things that I don’t have the ability to buy once it goes. I had a claim for the air conditioner that was leaking so I went online. I was very pleased with their website and they called me within a day. It was perfect with the contractor that came out. He was very nice and professional and he showed me how to prevent that from happening again. Everything has been great since the repair and I'm glad I have American Home Shield.

I've had to use American Home Shield twice. I filed the first claim over the phone and I did the second one online. The bottom burner had gone out on the oven, so a guy came over and said that the bottom burners didn't work. I told him to order one and, two days later, he came in and replaced it. He made sure it worked. We also had a problem with the air-conditioning. It wasn't working right and it would keep tripping the breaker, so AHS sent an air-conditioning person out. He checked the whole air-conditioning and said that everything was fine. He said that I got a bad breaker, but he didn't do electrical works. AHS had to send an electrician out the next day and he replaced the two breakers, one at the unit and one at the main fuse box. It has worked fine since then.

American Home Shield is a good thing to have, and I really like their service. They're very prompt on what they have to do. So far, my experience has been great. I usually call and have someone come to look at a problem. American Home Shield's customer service has been great. The contractors they've sent have been really on it. I had a plumber come out yesterday. He opened the drain and then he left. He told me their office would call me, but no one has ever called me. So, I'm at a blank right now on that. But I also had a claim with an AC issue where A&R Complete Service Corp had to come out. The AC was going on and off, and then it went completely off, but it's working well now.

My most recent claim with AHS was the split air conditioner. I submitted that claim over the phone and the phone wait time was only 45 minutes. I also said to call me back and they did, so it was pretty straightforward and easy. They had someone out yesterday. He was really quick and pinpointed what was the issue. He was also personable and knew what he was doing. I would recommend AHS. Overall, they've been really spot-on. I've used them for another house years ago and back then, it wasn’t all that good, but right now, they're friendly and they're helpful. Any future type issues, they're like, "if this happens, just give us a callback." They've been pretty good.

Today for the first time since having AHS requested service. Service was set up online but contractor or AHS did not contact me when Contractor did not show up. Called contractor and they stated they could not make the call due to distance. Contractor said they would call AHS. Did not hear anything all day. Called AHS, waited 11 minutes, hung up, called second time 15 minutes then called another number, waited 13 minutes before call was answered. Stated situation and they called the contractor and waited again then AHS said they would set up another contractor. When I explained I had wasted a whole day and wanted to talk to a supervisor was informed I could not and that when I asked if they could call me back again could not. So I informed the rep to cancel the service request. Very poor service etc...

I signed back up with AHS because I had used them in the past and was not too happy with the tech from R&S in Corbin Kentucky they sent, but wanted to give them another chance to redeem themselves. They reached out to an HVAC Company called R&S out of Corbin, KY. This was a mistake. The first tech they sent said I needed a compressor so after the compressor was received about a week and a half later two techs came to my house to install it. After I waited all day that Friday. They called late Friday night and asked if they could come out the next day, Saturday. I told them I had an appointment that day but if they could complete the job before noon it would be fine. I was told they would be there around 9:00 am.

AHS is biggest fraud in consumer service. Very poor management, very cheap low quality service provider. They not able to repair/replace my air conditioner since Sept. 8 to till now. Anyone can tell me how to punish them?

I put in a claim with my refrigerator. The first contractor came out. Checked it out and said the compressor was bad and they don’t replace compressors in refrigerators. Not worth the time and money to do so. They reported this to AHS and AHS closed the ticket. After not hearing from AHS, I called them, then sent out another contractor out with the same result as the first contractor. AHS asked the second contractor if they could replace the compressor and they said, "Yes but not worth parts and labor on a 17 year old refrigerator." AHS said, "Replace the compressor." Yesterday Sears shows up at the house, same results, now that’s 3 contractors.

I have been waiting over a month for some type of approval on having my ductwork fixed and my evaporative cooler replaced. I live in the southwest where it is very hot, it has been very uncomfortable not having a working system. When I call AHS they tell me they are waiting on the contractor, when I call the contractor they tell me they are waiting on the authorization. I have been back and forth with the excuses. A previous repair with a different contractor had the same results and I was without any air conditioning for 2 weeks and it was 106 degrees outside. Absolutely awful to work with, will not be renewing my contract.

American Home Shield is the warranty that they say they are. They’re a good warranty. I made a recent AC claim since the condenser wasn’t starting again. I submitted it online and navigating through their website was easy. However, I wasn’t too sure about what the next steps were. I had a call, and then they told me they were gonna send someone, and to wait another day. So that was a little bit off. It took two days for somebody to get out here. The guy who came was pleasant. He looked at the AC issue, figured it out, told me what was wrong with it, and then he fixed the issue. It was the second time I dealt with him, and he was awesome. Everything’s good.

My AC unit wasn't cooling so I called American Home Shield. My contractor came out and spent four hours at my house, which was way overkill. He identified the problem immediately but said that American Home Shield would've wanted him to continue to dig and to find out what else was the problem. I said, “Well you already know it's the compressor” and I told him it’s still under warranty. But being a new technician, he didn't feel comfortable with his own diagnosis.

The coil on our AC broke and it leaked all the Freon out. I called American Home Shield to submit a claim and they sent me to somebody. It was very simple and easy. I've had AHS since I purchased the house in 2013 and I like to read the reviews of the person they send to my home and when I don’t like the reviews, I request somebody else and they help me with that.

American Home Shield is a good program, but their customer service follow up sucks. I filed a claim on my dishwasher and they did the initial job of replacing the motor in the dishwasher. However, it was making more noise than the original motor. So, I called American Home Shield, and they said they would contact the technician, and I contacted the technician myself. He was gonna come back out and recommend to replace the dishwasher. None of that ever happened and all of a sudden, the dishwasher got quieted down a bit so I let it go. It seemed to have corrected itself over the last eight weeks while I was waiting for them to get back with me.

We just came from a vacation and the house was extremely hot. It was still the middle of the summer and I was having an issue with my air conditioner. I decided I needed someone to talk to right there and then so I decided to call American Home Shield instead of going online even though I'm an online person when submitting a claim. They got a technician out and when he came, I wanted to touch base and see exactly what the issue was 'cause I thought it was the same thing where we had to replace the entire unit, both inside the attic and outside, strictly because of how old it was, but that wasn't the case.

We also filed another claim online for our range and it was really easy. But I haven't heard back from them. Also what they can do is give you an area where you can explain exactly what the problem is that you're dealing with like what's broken that you need repaired and stuff like that. Otherwise, the person that comes out has no idea what might be wrong.

I filed a claim with American Home Shield for a faulty light switch. But when the first electrician came out, it wasn't acting faulty. I videotaped the problem so that if the light switch didn't show that it wasn't working, I have a video showing that it was faulty. The second electrician that came out was excellent. He fixed the light switch and he did a great job. I highly recommend him. I also submitted a claim with AHS for the washing machine. It is fine now and everything is good with it.

So far, my experience with American Home Shield has been very smooth and the interactions that I've had with them has been courteous and timely. Once, my AC was leaking. The drained area was too clogged up so I tried to work to get it undone with the Shop-Vac but it was too far back up, so it didn't work. I called American Home Shield and submitted a claim and they responded quickly. The reps I talked to were very professional. It was frustrating that I had to pay $125 for a company to come and blow the clog out within five minutes. But the contractor was very good, quick, and considerate. Also, the unit is fine now and there have been no problems with it since the service.

I had water in my garage that looked like it was coming from either the hot water heater or the central AC unit and the furnace. I called American Home Shield and told them what was going on. They said that someone from a company would give me a call and within a couple of hours, the company called. Their tech came pretty quickly. He was polite, courteous, and professional. He's also been out here before last year for a problem with our AC unit outside and so we already had somewhat of an experience with him. Everything was great. The issue got fixed in a timely manner and it's been excellent since then. Having an American Home Shield warranty is very valuable because if something goes wrong, then you pay your little deductible and get it fixed. It's nice to be able to call one person and then they take care of everything. All you have to do is wait on a phone call from a contractor. And so, it's well worth having it.