American Home Shield Reviews

Our hot water heater quit working and I had no hot water. I called American Home Shield and I received the information on the company that would be coming. The company contacted me the next day, the guy was here the following day and everything worked fine. In the eight years that we’ve had AHS, I used it five times and I've always had prompt service. We were very pleased with the excellent service companies that they sent our requests to and I would highly recommend AHS.

My dryer quit working. I submitted a claim for it online to AHS and it was easy. It took the contractor a while to find out what was wrong ‘cause it was something unusual, but he got it done. It was great. The dryer has been working perfectly since the repair. Everything’s great with my experience with AHS.

I filed a claim over the phone for my refrigerator and I had a great interaction with the reps. They were clear, precise, and straightforward. A tech from Ashman Appliance Service came on time, fixed the problem fast, and was out the door. He also gave us a little tip on the refrigerator, so if the issue happens again, we’ll know how to fix it. The refrigerator has been working perfectly since the repair. American Home Shield is a great service and I would tell my friends to use it.

The washing machine was pouring water all over the floor. I called American Home Shield and then Sears came out and ordered the wrong part. I had to call again and reschedule and this happened again. It took about a month from the time I made the first call until it was fixed. But for the most part, everybody did what they were supposed to do and got it taken care of. The last rep I talked to was the best one. She got right on it, made phone calls, and she called me back and let me know what was going on. Also, the techs were friendly, cool, and they were apologetic. The washing machine is working fine now. They got the problem taken care of and that’s all that matters.

I have five homes and two duplexes, and I have around seven different policies with American Home Shield. The drain broke in one of my units and AHS wanted to call a plumber that was gonna come five days later. I said no and I told them that the sink was leaking in my kitchen and needed to be fixed that day. They ended up sending somebody the next day, but it bothers me when I call and tell them that I need something taken care of right away, and they don’t think it's that important.

I had an air-conditioning failure on a Friday afternoon and we called American Home Shield sometime during the morning on Saturday. Everything went smoothly although it took a little bit of time to get ahold of a contractor once the claim had been submitted. We submitted the claim and we didn't hear from anybody for about four hours. I didn't feel like they had dragged their feet though. I just had never done it before so I was a little unsure that I had done it correctly. And once we heard from somebody, everything was smooth sailing. The repairman was out first thing on Sunday and he fixed the air conditioner on a holiday weekend.

Our experience with American Home Shield sucked. They don't return calls for three or four days and the contractors they use are terrible. Once, our pool timer stopped working and my wife filed a claim for it. Knock Out Pools came out a couple of times but the unit still has not worked, so I'm not happy at all. We also had AHS send someone to fix our washing machine. The unit worked for a week and then we had to wait for another week for the contractor to come back out. We also had a claim for our fridge, but the contractor who was sent to us wasn't able to fix the issue. We called AHS to get somebody else and we've been waiting for three days now to hear back.

I purchased the house 10 months ago and signed up with American Home Shield. I realized that the refrigerator was broken. The company that AHS contracted came out two days after I placed the phone call. They were very professional. They looked for the part for another week. When they couldn’t find it, AHS gave me the option of $1,050 or the same refrigerator. I wanted a different refrigerator so I just went ahead and bought a brand-new one within that price, sent them the receipt and they sent me the check. Everything was very quick. I also had an electrical issue and they sent out the person right away. The AHS reps are all nice, polite and cordial but they can do better. The first time I called them, I spoke with somebody from India and I couldn’t understand them. But when I called the second time, everything was fine.

Most of the contractors American Home Shield sent out were fine. Sometimes, I would like to get another opinion from somebody that I’ve worked with in the past because I noticed a lot of times, they like to send out the same people. But they were open to that, which wasn’t a problem. I had some issues when we first bought the house and it seemed like there was some work done, from looking through the closing documents and stuff like that. There was work done on some of the appliances by some of the same companies that were coming out when I called them. So, I wanted to get another opinion and I asked if I could. They have certain contractors they call and the ones that I wanted were still under the working relationship whatever of the warranty company.

My bottom oven and one of my burners were not working. So I called American Home Shield and told them what was going on. They said they would have somebody contact me within 24 hours. Then a person contacted me and scheduled an appointment within a day or two. When he came here, he was very friendly. He looked at the stove for about 15 minutes and then he knew exactly what was wrong. He told me what it was that was wrong and what the parts were that he needed to get. Then he said it typically takes a few days to a week to get the parts in, and he could fix it. He called me in about a week and then he came out the next day and replaced the parts. It was great. The oven and the burner are perfect now. They're like they've always been. I would definitely recommend American Home Shield. That's also why I have them. Some of my friends have them and recommended them.

Our daughter and son-in-law have been with AHS for a few years and their experiences have been good. We decided to go with AHS as well and everything has been good since. One time, we had a problem when our kitchen sink got stopped. It was blocked up because I had put something down there that shouldn't have been there. More recently, we had another problem with our bathroom. The gentleman who came out to do the work showed up on time and was very efficient. He did a good job with the problem and we haven't had any problems since then.

I've had a rude contractor come in before but American Home Shield keeps on making my experience with them so easy. Recently, my son had thrown the remote control down the toilet, so I submitted a claim online. It was easy to do and the tech who came out was really nice.

Skip to the end for the bottom line... Our home warranty was originally purchased by the sellers of the home we bought in June 2017. Almost immediately we began to have trouble with our AC. During 90+ degree weather, with the temperature at 90 degrees and climbing in our home, we were told that a service contractor had 24 hrs to contact us and another 24-48 hours to schedule the appointment within. In other words, we could be without working AC for up to 3 days with 3 young children in our house in south Louisiana. I should have gave up on it then.

Spoke with a representative on 16 October 2018 after being on hold for nearly 30 minutes and then given a number given to speak directly to a separate department to finalize contract cancellation at 18008584922, which has a bunch of advertisement offers and then finally at the end of this fiasco, five minutes or more, states number has been changed to 18007126600, and after calling this number it starts all over with advertisement offers. 1st Cancellation conf# **, called a second time with some results as stated above. 2nd Cancellation conf# **. I will be forced to report this to the proper authorities should my refund not be finalized in an expeditious manner. This is a very unprofessional and deceptive practice, when it comes to canceling a service.

Worst company and customer service I ever experienced. I called 10 times since July to get a reimbursement from them. Every time I called someone told me they would fix the problem and give me the reimbursement. Every time I called as if the issue was new. They promised me and gave me their personal accountability to fix my issue. They all lied to me and continued lying to me every time I called. No one ever followed up. I still don't have the reimbursement of $125. Considering they continue to charge me monthly premiums ($82 on 2 properties), I decided to cancel warranty for both homes and just take the $125 loss. I don't believe they care about giving the customer the money they deserve. However, they would continue to charge customers premium. So I dropped American Home Shield.

DO NOT USE THIS COMPANY FOR ANYTHING. I've attempted to make 2 separate claims in the past 2.5 years. Both services are covered but they send HORRIBLY UNQUALIFIED technicians and you have to wait days for someone to come out. Once they get there they will not be able to fix it the first time (because they work for a horrible contractor and are unprepared). Then you wait several more days for the "repair". You are MUCH better off saving the money monthly or paying a reputable local service provider (especially for something time sensitive like HVAC). STAY AWAY!!! YOU ARE NOT SAVING MONEY - ONLY WASTING TIME AND MONEY!!!

I provided details on my experience, the company's social media expert asked for more information (I don't know why social media either. I don't have a problem with their website, Facebook, etc. It's their actual service that's an issue). Anyway, we had a pool electric issue, the guy came out, fixed a portion of the problem and said he needed a light for some of it and we needed a regular electrical guy to fix the rest of it and we had to put it another service request. He would be back in a week for the light. Found out that the pool light wasn't covered, which is fine, we would just pay the guy. A week later, the pool guy shows up, asks us what he was suppose to do as it wasn't written down, we tell him pool light, he says they don't replace pool lights. Did he not know that a week earlier?

I had comprehensive coverage and recently my HVAC unit went down and after I raise my service request, tech came and recommended to get unit replaced as unit is not repairable. He submitted his report to claims department and after 48 hrs I got call from claims department saying they won't cover my claim and I will have to pay from my pocket. Now I'm wondering why did I had this insurance when they always have fine prints to reject your claim. :( Finally I request them to cancel my contract.

I requested service for a pool pump that is making so much noise it’s disturbing my surrounding neighbors. Not to mention obviously not working as the manufacturer expects. Their “tech” came out and said it’s not covered because it’s not completely broke down. I admit it’s maintaining proper pressure but it sounds like a bucket of bolts are in the mechanism. I asked “Is it supposed to sound that way?" (It’s a Pentair WHISPERFLO, keyword whisper.) The “tech” admitted no. I asked “Is it making that noise because something is worn out and not working as intended..." "Yes" he replied. “But it’s not a mechanical failure” he kept saying. "If it’s not a mechanical failure then what is it?" He didn’t answer.

Submitting a claim with American Home Shield online was super easy. We have called them a couple of times and it has been a smooth experience both times. One time, we had to have somebody come in for our air conditioning and before that, it was for our dishwasher. The night that our AC went out, I went online on my phone and submitted the claim. I got an automatic email and text which gave me the number of Appliance Express, the contracting company that was gonna be in touch with me. If I did not hear from them, I could give them a call. But I heard straight back from them.

I live in DC and the tenants in the home that I own in Kansas had a problem with the AC. I submitted the claim online to American Home Shield. The contractor found the problem and resolved it in one visit. Since then, my tenants haven't had any more problems with the AC. When people tell me they have a rental property and I ask if they have insurance on it, I say American Home Shield is worth it. As soon as my tenants call, I always get to their stuff within half a day. Plus, it's nice to be able to just log on, tell my tenants that I've submitted a claim and they should be getting a call in due time.

My refrigerator wasn't working. I submitted a claim online to American Home Shield. Their website was very simple and easy to use. It was straight to the point and I loved it. The technician from Copper State Appliance service who came to fix my fridge issue provided great customer service. He was on time and kept me in the loop before coming to my house. So far, things have been good since the repair.

The water from the AC wasn’t seeping into the ground and it started overflowing into our basement. There were two people who came in. The AC contractor said that he couldn't repair it and that we've got to make a $700 change to the system. He would put a condensation pump and do a different place for the water. The plumbing guy that came out couldn't do it as well as it was not his area. So we took his help in fixing the showerhead that was leaking and he was good.

My microwave had a problem and I submitted a claim online with AHS. It was easy and the time that it took them to get back in touch with me and have someone out was sufficient. The contractor who came out was excellent as well. He resolved the problem quickly and was a nice guy. He was also friendly and he cleaned up. Other than that, you can never get anybody on the phone with AHS if you have a specific question that is not on their website and that is frustrating. Plus, there are a couple of companies that I would never have out to my home again. But on the flip side, there are a couple that I would like to use repeatedly when the time arises, but there is nowhere to specify that type of comment on the website when you need service.

Submitting a claim with American Home Shield for my garbage disposal was easy. I called and the rep that helped me was good. They knew what they were talking about. The contractor came and looked at the garbage disposal. It had to be replaced but then they didn’t put the claim in to get the new one. It took 10 more days for it to get in, and the contractor came back out and put it back in. It was hooked up to my dishwasher and my dishwasher didn’t drain because he didn’t knock the plug out in the garbage disposal. I had to go in and do all that, but it didn’t work. I rewired it just to make it work. American Home Shield is a really good investment. They always do a great job. Whenever I call them, they get a contractor on the phone. They did exactly what they said they were supposed to.

I had a refrigerator issue and American Home Shield sent out a repairman that was not capable of repairing it. I refused to pay that guy as he couldn’t work on it. The next one that came out was very nice, good, and really comfortable with his knowledge. He fixed the refrigerator immediately, and I paid for the $75 service fee. Then AHS kept billing and telling me I haven't paid. I thought that the refrigerator was one of the ones they kept trying to bill me for and I called at least nine times. They said that it was for the water heater and they took that out automatically. Then we’d get another bill and they would say that I haven't paid for this. It’s driving us crazy and that’s still going on. But I’ve been very fortunate with not having to wait on the phone for 16 hours to file a claim. Other than the refrigerator, I’ve gotten really quick responses on my repairs. The problems that I have had have been fixed pretty much and I would recommend them.

I just bought the house in May and we had two issues that were resolved quickly. When our AC was not working properly, I submitted my claim online and it was very easy to do. The service provider called me back quickly and we scheduled the appointment. My husband was at the house when they arrived and they were professional and took care of the matter. They had to order a part, which took a couple of days, but they handled the matter quickly. The HVAC system is working properly, which has been good because it has been summer until today in Atlanta. All the contractors so far have come out and did the work swiftly. American Home Shield has been very good for us and I would recommend it.

I filed a claim with American Home Shield for our garage door that wasn’t opening or closing. I did it over and phone and they were easy to get in contact with. They sent ABC Overhead Door and they've been good. The technician even did a little extra for us. He lubed the wheels and didn’t charge us. So far, the garage door is still working without any issues, so we’re okay.

American Home Shield is really good. When the washer stopped working, I submitted a claim online and it was a breeze. You just create a claim and go from there. I opened a ticket, they sent a text message with the status, and AmeriCare Appliance Repair showed up and fixed the problem. Their tech figured out that something got disconnected. He said that he looked at the washer, that there was a panel issue, and he fixed it. Then, AHS took the deductible from my credit card and I didn’t have to pay anybody anything.

There have been several issues with the vendors that American Home Shield sends out. When I called them, I told them I wasn't sure where the water was coming from. So, they sent someone out to look at the washing machine. It wasn't the washing machine, it was the actual plumbing. Then they charged me $75 for that. When they sent someone out to do the plumbing, they tried to charge me another $75 when I initially told them I didn't know where the water was coming from. Plus they didn't indicate who they were sending out. They should be patient enough to understand what I'm saying and send the right person out. If I ask them not to send a certain vendor out, they shouldn't send that vendor. Other than that, things are fine.

We had some specialty switches in this house that worked off of an automated system and the battery in there went bad. The contractor that came out was professional, got right to the work, and knew exactly what he was looking for. He replaced the battery and put a regular switch in. I'm glad I’ve had American Home Shield on my homes for years. It’s been really good and people need to have it. It's every bit of worth the money.

Our garage door would go halfway down then go back up. We didn't want it to stay like that because inside the garage, there is a door that is the entrance to the house. There was also one guy who was coming around. He told me all about a security system and he said there had been a lot of vandalism in the area. He said people were finding a way to get through the garage doors. That was why I called American Home Shield and the lady I spoke to was very helpful and knowledgeable. She scheduled appointments, sent me an email and told me who was coming. Then I set up the appointment. She did a good job.

The little compressor of my AC went so I filed a claim with American Home Shield online which is easy for me and not having to be on hold. I heard back from the contractor within the same day, which typically happens. The contractors that we've had have been very professional. They call me before they arrive so I know their name before they come and they’re very clear in what’s going on with the situation. My AC has been outstanding since then. I've been with AHS for a little over a year now. I am getting ready to move in the next few months and they’ll be coming with me.

My home AC unit was cutting off in the heat of the day so I called American Home Shield as I usually do. I get better response and immediate attention when I call. I requested Lesane Heating & Air because they serviced it over the years. I'm comfortable with them as well as I have a familiarity of the maintenance people that come by my house. This time, the contractor who was sent was on time and very professional. I got an hour note, sometimes a half hour note in the past, before they arrive. Sometimes they also call a day before they're gonna arrive and say the time. So, I'm very impressed with their service.

I filed a claim online for the icemaker of my refrigerator to American Home Shield. The tech I got was able to come up quickly and he checked out what it was. Then, he ordered the part and came back a few days later. He was professional and knowledgeable. He was able to replace the part when he came back right away. The icemaker was fixed back to its operating condition. The repair was smooth and it didn't negatively impact anything.

I had a very good experience with American Home Shield. One day, I had a leak in the coil upstairs and they had to replace it. It was very easy to submit a claim to AHS. I just went on my phone and logged in, I placed a claim and what it’s for, and then they assigned Kentucky Climate Control. They contacted me within 24 hours and came out and took care of everything. They were very good. There were two units. One was taken care of that day and the other one, they had to order a part so it took a couple more weeks to get it fixed. I’ve told several people about AHS. I was very pleased with them.

At first, the blower motor wasn’t cooling and then, it wasn’t working too. I called American Home Shield to file a claim and the interaction with the rep was very good. It didn’t take long for the contractor to come out and I was very impressed with him and the service. He was very knowledgeable. It was the hot time of the year and he was very helpful for me. He handled it and since then, the AC has been working fine. I was pleased and I would call him again. However, I tend to call in rather than use the computer and you have to wait on the phone so long to get somebody to answer. Also, I haven’t had a problem with AHS but they didn’t cover something to do with the salt water system that I needed on the pool. I spoke to somebody else that had AHS and they covered the same thing on their pool. They were paying less than I paid a month too. Nevertheless, I’ve had AHS for several years and I’ve been happy with them.

We just moved in and had a light switch for our entryway that wasn’t functioning. We also had a fan on the back patio that was apparently hooked up wrong. I filed a claim with American Home Shield online and everything was seamless. The contractors who came out were great and polite. They were in and out quickly. They did both the switch and the fan, which are now working perfectly fine. Having AHS is very valuable. It is easy to use and saves the headache of finding someone to come fix things. AHS came with our house so that was nice and we have a nice peace of mind.

The warranty is worth having. I had been having problems with the ice maker on the freezer for a couple months then I called in to American Home Shield and it's perfect. The reps I dealt with were great. They were very friendly, helpful and prompt. The technicians were also very friendly, clean and nice. American Home Shield's services were very nice and convenient.

I recently had American Home Shield replace my hot water heater. My experience when submitting the claim to them was good. I called in to submit a claim and the contractor that they sent did a good job. He purchased the new water heater as part of what I can get based on what they have in stock. However, the deductible wasn't thoroughly explained if I could do it over the phone or had to mail it in so it took a while to get it squared away. The guy on the other end of the phone sounds like he was overseas, he has an accent. Nonetheless, the claim was completed in three days and the new water heater seems to be more efficient.

My garbage disposal was serviced and replaced by American Home Shield in my recent experience with them. I submitted the claim over the phone and the process was easy. I had great interactions with the fantastic contractor, High Priority Plumbing. Two gentlemen came out. One was the manager and the other guy was training. They were very professional guys, handled the problem very quickly, and knew exactly what to do. Since the replacement, the garbage disposal is fine. Also, whenever I call American Home Shield for a situation, the representatives are always nice and they answer my questions. I never have any issues dealing with them and they’ve always been very professional in addressing whatever situation I may have. I’ve even talked to other people about American Home Shield as well.

I've been an American Home Shield customer for a very long time and my experience with submitting a claim online has been fantastic. It's very easy to put in claims online but if I call in, I will be on hold for half an hour to 45 minutes. Also, every time I called, I spoke to a girl and she was not really on the friendly side. The reps are probably overworked or swamped with calls but when I have a problem at my home, the last thing I wanna deal with is someone with an attitude.

American Home Shield sent a very knowledgeable and nice contractor for my water heater that was leaking. I called when I submitted the claim and everything was straightforward. The heater has been performing well since the repair.

We moved about 14 times in the military and we’ve used American Home Shield off and on dating back 20-something years. This is our retirement home now and when we bought it, we got some credit from American Home Shield on our contract and then we updated to the full service. My husband loves having them and we’d recommend the warranty.

American Home Shield was very, very helpful to me. However, I typically call my claims to AHS and I don’t understand some other people there because they don't speak English very well. I made a claim for my washing machine as the spin cycle wouldn’t work. They came over and they changed the transmission. Then my wife turned it on but it still didn’t work so they came back again and then the issue was the motor. It took a long time before I got the motor. It was almost three weeks. But when I got the motor, the electrical company was excellent. The contractor from Orion Electrical knew the material inside and out. I was very pleased with him. The washer is now working perfectly. Then, I had another claim regarding the washing machine and the contractor was from Orion Electrical too. He came and fixed it.

I've been trying to get our A/C unit repaired since July. They were quick about getting a company out the first time but once the technician gave an estimate of over $5,000 to repair the unit I've gotten nothing but the runaround. First I'm told they will need a second opinion. I wait... Then after several days I call to see what's going on as I've not heard anything. Then I'm told to get and pay for the second opinion myself. I find a company and call them. Then I'm told to go out and buy a portable A/C unit and they will reimburse me $125.00. One that will handle 250 square feet of living space cost $200.00 and requires 220v. I called back and spent an hour on hold while the service agent read the notes in the file to find out why the company to give a second opinion has still not received the work order they need to come out. Now I'm told the authorization department will have to call me back to discuss the claim. I'm keeping my fingers crossed.

Today AHS sent plumber to check toilet, my ejector pump was broke... These guys came in, opened lid, saw water to the top, closed lid, said a check valve was missing... therefore it was not under warranty! This pump was replaced in 2009, by a professional plumbing co... Unbelievable! I am more than pissed. These companies take your money, and when they need to replace something, they just find something so they don't have to. Will be calling a lawyer.

It is now Oct. 15, 2018. On July 24th, 2018 I called to report I had a leak in my living room ceiling. They sent a contractor out to check it and see what the problem was. He said that the duct work was old and the bands on it had cut into it and rusted and it had made holes in it and the condensation was leaking into our ceiling. He also said that the whole duct work needed to be replaced and that he would send in the request for it. We waited and waited and never heard from him, so I called him to see what the problem was. He said he was waiting on approval from AHS to do the work. So, we waited some more. In the mean time, I called AHS and the contractor several times. The contractor would tell me one thing and AHS was telling me something else about why the work had not been done. This was numerous calls between July 24 to Oct. 15, 2018.

This company is the best when it comes to taking your money. But when it comes to customer service? GOOD LUCK! I contacted them yesterday because my basement was flooding. More than 24 hours later, I'm told they'll try to be here TOMORROW. They contract with an out of town company. We live in a city. Why can't they use companies locally if it takes that long? You want to contact customer service? You're screwed. Over an hour hold to speak to someone and even then they don't do anything to help. There isn't an email address. There isn't online chat. They take your money, but what do they do with it? Nothing to help you. This place is awful. They've done this to me too many times. Time to find a company that actually does something to help.

On April 30th the previous owner of my home requested work on an air conditioning unit and did not pay for the service rendered. On May 21st, I purchased the home which came with a 1 year home warranty. I tried to schedule a service appointment today (October 15th) and American Home Warranty will not schedule the service because the previous owner has not paid the bill. In my opinion they are holding me liable for service that was requested and performed by and for another person. Maria was the customer service person that I worked with.

Recently, I had some dishwasher issues and American Home Shield was able to have somebody come out to diagnose the issue and order the parts. We're waiting for the parts to come in and when they do, it will get fixed. The tech that came was a nice guy. However, it seems like sometimes, it takes a while to get things done. When something like a washer, dryer or dishwasher breaks, you wanna have it fixed the next day. The techs get out here as quickly as they can, but it's never as quickly as you think it should be. Still, most of the contractors that we have experienced working with have been knowledgeable and professional.

My washing machine was making all kinds of noises, so I called American Home Shield. Their contractor examined it and reported back to American Home Shield what was going on. AHS made the decision to replace it but I didn't want to. Then, Sears was supposed to call me to let me know when they were gonna deliver but hey never did. I got a call at 8 o'clock one morning, telling me that they were on their way to deliver the washing machine. That time, I was not at my place and it was only my son and daughter-in-law who happened to be around. I would have made an arrangement but then my son had to do it. Also, Sears said that they couldn't install the washing machine because my pipes are rusted. They put WD-40 and they were able to get one off and then another but then they told me that they would come back and install it within 30 days which is ludicrous.

There were several issues with the air conditioning and I went online to submit the claims to American Home Shield. The people that they sent out were amazingly professional. The first time, the evaporator coil was destroyed and the second time, the drain wasn’t correct. The third time, they did some tuning and that was the last issue that we’ve had with it. I watched all the work that the contractor was doing. He asked me questions about the issues that we were having and showed me some of the things that he was doing to remediate the problem. He was completely transparent with everything. I’m satisfied with American Home Shield and the company that they’ve partnered with to come and fix it. For a company that provides warranties for purchases for a house, AHS has been pretty solid.

I was easily able to request an air conditioning repair online and the vendor that came was excellent. American Home Shield was excellent as well and the AC works like a charm.

I moved in to a new home and I wanted to get the locks or key. I submitted the claim online and the site was user-friendly and intuitive. The contractor called really quick to set up an appointment, a time and day that worked for me. He came in, looked at it, and told me what needed to be done. Once all the locks are rekeyed, he told me what they had done and then he also oiled the locks as well to make sure that they were operating smoothly. He was there for under two hours. The business that American Home Shield used to do or assigned the work to was very professional, very courteous, and timely. My experiences with them had been great and it’s a good value for the money. I would definitely recommend them.

My AC went out in the summertime and American Home Shield sent one gentleman out. He came and said that he was gonna charge me to clean the unit and that the unit was frozen over. I told him that I wasn't paying him and I thought that he was repairing the unit but he didn’t. I also didn’t know whether he was gonna get more money out of me and I thought that was what I paid American Home Shield for. I was in the backyard and he walked out without me even knowing. So, American Home Shield sent another technician out who fixed the problem perfectly.

The wire from the air conditioner burned off. I easily submitted a claim to American Home Shield online. The tech who came out was very professional as well. He fixed the AC quickly and I was very happy about that. After the repair, the AC has been working great.

We had a claim with American Home Shield for the pool filter casing. We called them and the claims representative did a great job. A contractor came out in a day and he was right on it. He knew what he was doing and the pool filter is now better than it was before. We recommend American Home Shield.

I called American Home Shield on a Sunday morning for the water pipe, and they had a gentleman out at my house later that afternoon. The guy that came in from Fort Summer was very apologetic that it took him so long to get out here. I was very, very pleased. I also used AHS for my AC unit and the contractor that they sent out was also great and very professional. My AC unit lasted a week after the repair, and then the connectors let go, so we reopened the claim. I looked at the unit and saw loose connections, so we just tightened it up, which the contractor wouldn't have known. But it was no issue.

I submitted a claim online to American Home Shield for our dishwasher. The gentleman that they sent out found the problem immediately and fixed it, though it took a week. We haven't had any problems since.

A month ago, our washing machine's spinner stopped working. We called American Home Shield to submit a claim and that process went well. The contractor they sent us came here on time. He even called when he was on his way. Then he had to come back in another time with the part needed for the unit. Since the repair, our washing machine has been good.

Before I went on vacation, my husband mentioned that our icemaker was not working. He likes ice for his drinks so he wasn’t real happy about ice not being made. American Home Shield sent Sears after I submitted a claim over the phone. The contractor was out within a day or two. They got here quick and were great. The repair was finished in one time visit and both service by AHS and Sears was excellent.

American Home Shield's online claim process is easy. I submitted a claim for an issue in my HVAC on a Friday. On a Friday, it always seems like it takes a long time to get somebody out but that's to be expected. The contractor came and the service done was all good. The first time, the problem was the fuse. On the second one, we called out for the particular units and they replaced a compressor. So far, the HVAC is good and I'll keep my fingers crossed that it's gonna last a little while. I'm pleasantly impressed with American Home Shield. We've had it for a couple months but it's been a good experience and I'm happy.

Our fridge stopped working. At first, I called Sears but then they said I had to call American Home Shield so I went online to resubmit the claim. When I did, AHS' website wasn’t working. I tried several times online and it just kept coming up with an error every time I did it. They should make sure that the website works so that you don’t need to sit on the phone at all. If you have a case open and you want to get the tech to come out again because the issue isn’t fixed, instead of coming up with an error message, it would be nice if the website actually worked.

The technician that came out when I submitted a claim on my AC to AHS was very prompt and professional. He was very thorough in explaining to me what the issues were and what my options were. He gave me some recommendations of what unit but the entire system was replaced, on the outside and the inside, so including my furnace. But it was considered as an upgrade and not a replacement because of the type of Freon. So I had an option of doing that, or he told me I had the option of repairing the leak. So I opted to upgrade my AC system at that time. American Home Shield paid a portion, and I paid the other portion. By the time I placed the call, the technician came out. They ordered the parts, and I was lucky enough to get an opening to have the install done. So it was done in less than 10 days. I’ve had AHS for years, and I’m very pleased. I haven’t had any issues and I’ve purchased a contract for my mom’s home too.

Home Shield had a guy out within a day or so after I called about our stove that wouldn’t work. The guy knew what he was doing and he had it fixed in a few minutes. We sat and talked for about 10 minutes, and he was very friendly, professional and nice. I’m glad I got AHS. A friend of mine has them, and he recommended them to me, and I’d recommend them to anybody else.

The central air unit for our whole house wasn't working and we called American Home Shield on it. It was the kind of deal where it was gonna be quite a bit of out of pocket money for us because of the recapturing of Freon, and so we waited for a long time. We finally made the decision to go ahead and repair it, and we got with the same company that American Home Shield sent out and they got the repairs done. So, everything worked out good. Arctic Air had a little difficulty getting one part, but they've always been very attentive and responsive. The receptionist Melanie has always been incredibly nice in letting us know if there's any delay. Every time that we submit to American Home Shield and they send Arctic Air, we know it will be taken care of. I would highly recommend AHS. We just sold our home on Tuesday and I made sure to pass on that they should keep our policy intact just the way it is because it's been wonderful and a life saver.

We submitted a claim for our electrical issues to American Home Shield. The contractor was awesome and extremely personable. He went above and beyond that turned out to be a lot of missing or broken light bulbs in my fixtures, which made me feel like an idiot, but he was very assuring that I’m not the only person that’s done that. He was able to resolve the actual problem very quickly. The experience was good enough to renew with them. For 75 bucks, I got an electrician out who was able to solve a lot of my issues. If I went on my own, it would cost me a lot more money than that, so it's a great value.

A drain was leaking in our rental property and so there was an overflow on the drain line. We needed to get that checked out and fixed so we went online and submitted a claim to American Home Shield. The individuals I dealt with were thrilled and happy. The contractor scheduled their time, showed up, fixed the issue, and left. American Home Shield works well and I like them. I'd recommend them. I've already told a number of people to use them.

The air conditioner in one of my rental properties wasn't cooling. I called that American Home Shield to submit my claim. Their rep was fine and the contractor was really good. He came out the next day and told us what he was gonna do and what he had to do. My renter and I watched him put the parts in, and my AC has been fine since then. I love American Home Shield and I would recommend them.

With American Home Shield, you get good quality for the money that you spend. When the washing machine quit working, I submitted the claim online. It’s faster and I don’t have to wait for them to be in the office. I had no problem at all doing that and it was a good experience. The contractor that was sent out was also excellent. They did what they said they would do.

We had a really crummy company before American Home Shield and we went with this company because we had gotten a good reference from a contractor. When a company takes care of the contractors out there, I feel like they're gonna take care of everybody else. After I logged in and placed a claim for our dishwasher online with American Home Shield, I called the guy the next day to make sure that he had the work order. Although that has not happened with American Home Shield, that had happened before with other companies. He said yes and that he would call me later that day to schedule.

I had a problem with a Viking dishwasher, and submitting the claim for it to American Home Shield over the phone was relatively smooth. It took about two weeks to get a contractor out, but he did the job. I recommend them!

In the past, I would highly recommend American Home Shield, but with the monthly rate and service call fee increases, I don't know if I'm getting value for my money. To fix my washer and dryer that wasn’t even working, it was $2,200 in charges to American Home Shield. I paid $600 for the washer and $600 for the dryer and it took about four weeks to finally get it to where we could use it again. Sears would send one person out and they would order a part, which would come in. Somebody else would come to the house, say we don’t need that part and order another one.

We needed a new furnace as the heat exchanger went bad. I submitted a claim to American Home Shield over the phone and they were able to get somebody out in a reasonable time. They contacted a couple of vendors but two vendors did not work out. I called AHS back and they jumped on it again and had River City Heating and Cooling come out. Everything was fine during the installation and in the actual run of the furnace. However, River City forgot to put in a couple of vents that would help the furnace last a bit longer because there is more air circulating to the house. They came back and put them in with no charge. They did a great job. Overall, American Home Shield is a great service and they sell a great product. Even though I was a little skeptical when I bought the policy if it would really happen, it did. I have also told my family members and two of them will sign up too.

Updated on 05/28/2019: Issue still unresolved. Still receiving the usual runaround. I have spoke with customer service multiple times and was told again that it would be resolved. Still waiting.

I had a problem with my A/C system, so AHS sent a company out in August. The technician said his company did not deal with the duct system and it was a leakage in the duct system causing the problem. I entered another work order for the duct system. AHS called me to say that I should not have entered a new order (which costs $75), but should have transferred the old order to a new company. The rep canceled the new work order and said they would contact the first company, get the diagnosis and then transfer it. I waited and then called to make sure it was done. I was told that the new company would call.

I had had a contract with AHS for two years and was largely happy with it, until my automatic payment was increased with no notification or request. When I contacted the toll-free number I encountered several representatives whose accents were so thick as to make it very hard to communicate and decipher what they were saying.

AHS resolved my complaint. After allowing me to get a 2nd plumbers opinion, the leak was found and fixed. I provided an AHS representative with the invoice and a photo. After discussing it, AHS is reimbursing me what I paid to have the pipe fixed. I am giving a 4-star waiting because AHS was proactive in contacting me after my review and worked with me to fix my issue and cover the plumbing issue. I deducted one star because their preferred contractor was horrible and caused the issue to be more than what it should have been.

I have called AHS twice this year. Once for a pool repair and this last week for a plumbing stoppage. In both cases the contractor came up with reasons why they were not covered. The pool they had an ok reason, my tenant may have been the reason. For the Plumbing stoppage, Loyalty Home Services came out. A terrible company. I have checked their reviews on other sites since they came out and they are not good. I don't know why AHS uses them, they must be really cheap.

I have had a broken dryer and fridge for over a month now. They keep sending service people that never actually fix anything and that write up false reports so that they do not have to cover your damaged appliance. They sent the service tech back today and she left without doing anything at all. She also lied to my husband and said she had already cleaned the drain in the fridge yet her notes say that she needed to come back to clean the drain and the condenser. She did neither.

I’ve only had my contract with American Home Shield about four years and I've been really happy. In those four years, they've replaced the refrigerator upstairs, my dishwasher and the stove downstairs. They've also rebuilt the dryer in that they replaced a lot of parts in it. It's been well worth it for me. I usually make claims over the phone and it's not difficult at all. The contractor for the stove was excellent. They checked the stove and agreed with my diagnosis that it was the thermostat in the oven part. They found out that the part wasn't being made anymore so AHS replaced the stove with a brand new one. It took three weeks because they freighted the oven out and then it was another week for a service person to get out here and hook everything up for me. The new stove has been working fantastic.

I submitted a claim online to American Home Shield for our garage door. Their online site is fast and easy. The contractor that they sent came as it was promised and the technician did really well. The whole service took only less than an hour and since then, the garage door has been working perfectly. We have a two garage and now, both doors are working. I’ll recommend American Home Shield.

My dishwasher wasn’t working. It wasn’t turning on at all. The lights would go on and then it would shut off. The contractor that they sent out was absolutely fantastic. I felt very comfortable with him. He was really respectful of the house and he was really getting to the bottom of the issue. He was thinking two steps ahead because it wasn’t necessarily clear what the problem was but what he did completely fixed the problem. It turned out to be the circuit board and they ended up replacing it. They had to order the part and he had it in a week. He was a really good guy. I would have him out any time. He was on time and I was surprised at how quickly the part came in and he got back out to put it in.

The ice maker was frozen, so it wasn’t making ice. I submitted a claim online with AHS and their website was very easy to use. The contractor was very nice, friendly, and helpful. He ascertained what the issue was within 30 minutes then he was able to get out of there. And he ordered the parts, then the parts came in two weeks later. It would’ve been nice to have some ice earlier because at that time, I had a 10-month old kid and she was teething. But they got it fixed. After the part came in, the tech came again, got everything set up, and finished within another half an hour and 45 minutes.

It was extremely easy to file a claim with AHS. I had one for my air conditioning system and when they sent a technician my boyfriend was at home and he said they were fine. Everything’s been good.

American Home Shield is great. I buy a warranty from them for every client that we close on. I've got it also on my house, on two investment properties, and on a property that I manage. When I had to have some outlet switched as there were a couple of lights that weren't getting power on the property that I manage for somebody else, I called in a claim. A technician then came and showed up on time. He was nice and friendly. He changed a couple of the fixtures and fixed the outlets. He did a great job.

We bought a house and the oven, dishwasher, and the stovetop and the hood didn’t work. I tried to submit the claim to American Home Shield over the phone, but they didn’t give a chance to add one more piece of equipment through the automated system, so I canceled it. I went online, filed the claim there, and I was contacted by phone. From then on, I contacted them by phone and everything seemed to be okay. At first, Prolite Appliance Service & Repair came out and the tech who arrived was positive and friendly. He did his job and didn't sit around and doddle. But then, my appliances were very old and they couldn't repair them. He said he would have to take information first, send that info to AHS and then they would contact us. What I have is a '60s home and it was difficult to find the appliances that would fit within the area. That took them a while.

When our air conditioner unit was springing up, I called American Home Shield's number and I was treated very well by the rep I spoke with. Their contractor, Perfect Air, took two days to come out. I had a very good interaction with them. They were very professional and knowledgeable. The technician knew what the problem was right away and fixed it. The air conditioner unit is operating just fine now. I had a very good experience with American Home Shield. Sometimes it takes another long wait on the phone, but I don’t care for that. They fixed my problems, the price was very economical and they've done a good job.

My husband submitted a claim with American Home Shield for our refrigerator. He's usually the one who submits the claims and he starts the process online and then AHS would call back. Setting everything up and getting someone out here to do the work have been easy. The company came out after two weeks. They had to order the parts which took a week and then it took another two weeks to get an appointment. We were five weeks without a refrigerator but the company was great. It’s the first time that the refrigerator supposedly now has been fixed.

I had some plumbing issues. Our main shut-off valve and some of our toilets needed to be replaced. Plus we had some faucet leaks. So I went online to file the claim. The online site is very user-friendly and self-explanatory. The contractor American Home Shield sent out was awesome too. I had used them months before and I couldn’t have asked for some better techs. I was impressed with their professionalism and knowledge.

We've been very pleased with American Home Shield. My wife usually submits our claims online and she's been happy with it. We recently had a plumbing leak underneath our house. It was one of the water lines, and we didn't know it was going on until about a month. The only way we found out was because the floor started to warp. My wife sent a claim online to American Home Shield, and the contractors were great. When we had an issue with our heater in the winter, they also sent out a great contractor.

I carry the best American Home Shield policy that is offered. When an overhead light went out, I called them and they arranged for this particular company to come out. The proprietor was very personable and professional. He checked what the problem was and he contacted American Home Shield and they said that I have the coverage. I had already prepaid the $75 service fee and he took care of the problem. The professionals that had come to my house in representation of American Home Shield as one of their contractors had not all been at this caliber but this gentleman was top-notch and he surpassed the golden bar of excellence.

I called in a claim with AHS for my dishwasher and the reps have been great. But the people that has done the work has not been great. They decided to replace my dishwasher because they couldn’t find the parts. I’ve been going through this now for about two months and I still have the crate sitting in my kitchen uninstalled. It took about a month and a half to get the fridge delivered, and then the company that delivered it does not install, so I gotta find someone else now to install it. It’s been terrible. But with the exception of this one claim, everyone at AHS has been great.

We’re really happy with American Home Shield because we don’t have to find someone to come for repairs and they have good contractors. When our toilet was running long, the plumber that AHS sent out had to replace a part. The issue had been going on for months before we filed a claim. And our plumbing has been fine since the service. Before that, we had someone from the key place to put new keys in. We usually call in to file a claim and we haven't had any problems. The AHS reps are really helpful and polite. We just give them the information and they'll have someone contact us from another company.

The air conditioner went out. I called AHS and submitted the claim easily. But the first contractors they sent out were crooks. They told me that they checked it out and said the coil was out and that we were supposed to pay them about $600. Later on it wasn’t $600. It was $900 and something. I had a big argument with them about why they were lying. I got mad and called AHS to tell them I didn't want those guys anymore.

American Home Shield is very easy to work with and they’re affordable. The thing I like most about them is being able to pay monthly and not having to pay yearly. When we purchased our house, we went through whoever our realtor bought for us. I dropped them because I had to pay yearly and $600 a year is just not something I can come up with out of pocket. With AHS, it’s easy to have someone come out and I don’t have to worry that they’re gonna send somebody out that’s not going to know what they’re doing. I also had them before when I had a house in Georgia and I've never had a problem with them. The website is very user-friendly. Right on the front page when you log in, they have the thing where you can click to submit a claim. The drain in our bathtub was recently stopped up and Plumb Genius came out. We submitted the claim on a Sunday and they called us the very next day, and they were out within two days.

My mother told me that her garage door was not opening for her. I own the house and have the home warranty with American Home Shield on it so I filed the claim. I did it online and the submission was pretty good. Although, it might be useful if they could have a sub-section where whatever I click on, there would be a brief explanation of what the problem is. But other than that, I don't have any complaints about it. Then, American Door Masters came out and fixed it. My mother said they were very efficient and they did a great job. The garage door has been fine since.

Our pool quit working and started leaking. I went online and filed a claim with AHS which was pretty simple to do. Then a couple of days later, I heard from the people that did the repairs, which was very quick. They let me have the same people that do the normal maintenance on my pool to do the repair and I liked that. They took care of the problem right away so I’m happy with the service and it worked out great. I would recommend American Home Shield.

We called in our claims with American Home Shield and they were well-handled. When we got in our part-time residence, there was a leak in the drainage underneath the sink and also very slow drain in the shower. We reported those and they were very well done. We were just in there overnight and we had a plane to catch the next morning. AHS couldn’t get anyone there on the first day that we called. They just simply said, “We cannot dispatch anyone to get there today.” We had to leave so we left the instructions to open the lockbox, get the key and get in but I'm confident that it was done properly. I'm considering renewing the policy when my year is up. I'm very satisfied.

When the first company came out and took a look at my washer, they put some information in the report and American Home Shield was not going to replace it based on the verbiage. They had a second opinion come out and the second company verified that the information in that first report was not valid. They did a further review and investigation of the washer. Afterwards, they stated that that information was not accurate and because of that, American Home Shield replaced my washer. There was a lot of delay because of the disputing and all of that back and forth, and we had to go to the Laundromat. The washer was replaced after a couple of weeks and we started using it on day one. The unit American Home Shield offered was perfectly fine with me too. I had a great experience with the last company that came out and it was great that American Home Shield was able to replace the washer. I was satisfied with the service so I continued my warranty.

Our well pump stopped working. I gave American Home Shield a call and about two days later, the techs came. They were great and very professional. They did a good job, kept me in the loop, and were glad to share information. I learned a lot from them, too. The well has reached the end of its useful life but they were able to extend it for as far as they could. It's time to get a new one now, so the guys are coming out to drill a new well. It's been a very good experience with American Home Shield. I'd use them again.

When I had an air conditioning problem, the contractor AHS used was very good. They told me that their first available appointment would be in three weeks and when the guys came, they told me that they needed to order parts. I told them that I couldn't wait three weeks to have somebody come and tell me what is wrong with my AC. Though I might be able to find somebody who would come sooner, I gotta use the contractor AHS chose if I'm doing AHS. Still, the contractor were all very good. My issues were solved except for one that wasn't covered which was appropriate. I'm gonna stick with American Home Shield but I suggest that AHS encourages their contractors to try to get somebody out to look at the customer's problem sooner than two or three weeks.

When the cord of my window wore out, I got somebody to submit a claim to American Home Shield for me. I knew the mechanic they sent out and I liked him. He does a good job and when something goes wrong, I call and they take the job to him. The window has been doing good since the repair and I didn’t have to pay the $100 deductible.

We filed a claim for our refrigerator over the phone and it was good. The service guys sent by American Home Shield were great. They took their time to see what was wrong and they fixed it in a timely manner. Plus they were really clean. They had to come out to see what was wrong, and then they ordered a part. It took two visits and a little over a week ‘cause they had to wait for the part to come in. They even put in an extra part that wasn’t requested so that the issue wouldn’t come back.

I had a problem with my ice maker so I submitted a claim online to AHS. Greenway Home Services came out and it went very smooth. I had a very quick response. It felt like before I could click send, I had a phone call from Greenway to schedule an appointment. The technician came and inspected my ice maker that wasn’t working. And then, he ordered a part. A week later, he came back with the part and replaced it. I’m very pleased with the service with the appliance.

Our garage door opener wasn’t working, and so we called American Home Shield. Reliable Garage Door came out in less than a week and the person said that the garage door opener itself was fine, but a part was bad and it had to be replaced. He then put an order in. Apparently, our garage door opener is very unusual. He thought it was one of the best he’d ever seen, but it was just one that wasn’t commonly used. So, he had to find parts somewhere else and get on the phone with that company’s technical team to walk through it.

This is my 3rd month with AHS and I am already so unhappy with my decision to go with this home warranty company. Had an issue with my central A/C about a month ago and I am STILL dealing with the issue. It’s 90 degrees in Miami, FL and I have been without A/C for the last month now. The company that AHS hired to come out and fix the issue is completely incompetent and have had to come out 3 different times to install a new compressor, then uninstall it because it wasn’t working (I believe it was a used one). Then install a different one, and now possibly uninstall that one because it’s not working either.

Back on Sept. 7, 2018, I placed a service call through AHS to have my washing machine serviced. The technician arrived two days later to see what the issue was with the machine which took all of, let’s say, 5 minutes. A few days of not hearing from the contracting company because parts had to be ordered that the technician didn’t have, I called them to see what the status of my call was. Found out that the part that was supposed to be ordered was not in stock. Thanks for letting me know with a phone call. SMH.

My review is based on multiple experiences with this service over the past year. They confirm a window of time in their system but then schedule a different window of time with the contractor, creating massive confusion. They seem to have trouble with basic tasks, such as scheduling and confirming times. The quality of professionals they recommend is "C" grade at best. The plumber and oven repair professionals they sent to our house were borderline incompetent and provided wrong and erroneous information. Not worth the price!

I initiated service in 7 July for my refrigerator. It's October and the technician was just here yesterday again and replaced more parts and it still does not work! After numerous service calls and customer service calls with very long waits, phone drops and no callbacks and taking time off of work for the technician I had to get the BBB involved. One vendor that sent out came over 4 times to replace parts one time which was 2 mins and he left. They switched vendors and that company came out yesterday and stated "it's all fixed. Give it 24 hours". The refrigerator is still warm, I only put a bottle of water because I was not going to throw away food anymore.

I used my dishwasher the night before and the next morning, I saw there was a bunch of water in the room. The Sears tech came the same day I placed the call to American Home Shield. The tech diagnosed the problem and described it as a pump going it. He then ordered a part, which took a week to come. And about a week after that since that was my only available time, he came back and fixed it in about an hour. The tech seems good. He has been here for a couple of things in the past so as soon as I saw that it was him, I knew that we were gonna be okay. Other than that, the first time I submitted a claim online, I wasn't expecting to get a call the same day, and I did, which was impressive.

This was dispatched from American Home Shield home warranty (AHS). The technician arrived at the property without proper tool to perform the job and blame me not understanding the type of pipe was leaking and I should have told him the situation and what he should bring to fix the leak. I am not a professional plumber that's why you were called to the job. Duh. The technician was rushing to leave without doing anything because he didn't bring tools/parts. I asked when will he be coming back to fix the leak and he said his company will call me back to reschedule.

I had a chair leak and I submitted a claim to American Home Shield over the phone. They responded quickly and sent someone who came out and fixed it. We had a very pleasant and professional interaction with the contractors. The air conditioning people came out and they had two different issues but they were really good. The plumbing people were okay and they took care of the problem. Everything the contractors repaired are still working so far. American Home Shield did what they said they would do but we will probably not renew with them because of its cost.

American Home Shield is very good. The only problem is it’s hard to get in touch with anybody when I call. It’s terrible. The recording puts me on hold for so long till I speak to somebody. It could take 45 minutes. A lot of times when they answer my call then we get disconnected, I gotta re-call again and re-wait again. That gets me mad and I don’t have time for all that. But once I get them on the phone and they put the order in, it’s good. The claims representatives are nice and the contractors are out within 24 hours. I put in a claim for my air conditioner and it took a couple of days before a contractor came. They were good and we were happy with them. The air conditioner has been performing well since the repair. Also, I've referred 2 people, a cousin and a girl friend, to American Home Shield. They both got them now.

AHS helped me with a leaking faucet that I had. I submitted a claim over the phone and the reps did an accurate job. Everything they were supposed to do, they did. They sent contractors over here and the contractors showed up when they said they were gonna show up, right away. The contractor was very pleasant, very professional, knew what he was doing, and got right to it. He was very helpful and very good too. Everything’s been going pretty well since the repair. I'd recommend AHS.

I called American Home Shield to file a claim for our pump that wasn't working. I also did a claim online for the salt cell that was not functioning. I liked their website except it doesn’t give me the option to request for people. Once I have the same guy come out twice, I want the same person to keep coming out but there’s no place to request that. I recently had another issue and they wanted somebody else to come out.

I’ve had American Home Shield for years and anytime I’ve had to use them, they’ve been fantastic. I have them in two places and I called to file a claim for the air conditioning unit in Virginia. The contractors came out and looked at the stuff. We talked about it a little bit and they explained some things to me but they didn’t try to sell me something I didn't need. It was a tri-level house and when the basement was finished, the heating and air conditioning were just ducted in there. The AC unit was not big enough to handle everything. It does a good job but it was straining to do that. The contractors didn’t have to repair anything but they were good.

I had an electrical problem. My neighbor came over and put in the outlet but he didn't do it right. I called AHS and they said they would get me an electrician within 24 to 48 hours. They gave me the name of the electrical company that was supposed to come and I called them. They had to wait until they got the call from American Home Shield and they were out within two days. The gentleman that came out was wonderful and he fixed the problem in two seconds. Before that, I couldn't do anything on my bathroom with the electrical outlet out. But now it is back and up and running. I hardly ever use AHS until I moved to Florida and this is the third call I had to give them.

Any kind of home warranty service is good, but American Home Shield is the better of them all. I had a claim regarding the error code on my dishwasher and the site online was very user-friendly. The contractor provided excellent service and he was very friendly too.

I’ve heard of mixed reviews about American Home Shield. I’ve heard on the news about them not wanting to provide services that were requested and that was not my experience. I had a leak and submitting the claim was very smooth and quick. I usually do it online, which is easier and I don't have to wait so long on the phone. The plumber came out, looked at our broken pipe in the laundry room and fixed it the same day. He was efficient and courteous, and I wasn’t inconvenienced in any way. My son dealt with him, but I spoke with him over the phone, and he kept me informed on what the issue was, so I was satisfied. My experience had been very positive and I would definitely recommend American Home Shield.

Getting settled into our new house, we had five different issues over the course of the year and they were all taken care of quickly and well. A couple of months before, we had two issues hit at the same time and to submit the claims, we had to enter and exit the AHS website, come back in and enter the second one. I understand that they might need to be placed separately, but it’d be nice if it could be done without having to complete one and start another. It made things more complicated for us, but other than that, the experience was great and easy.

American Home Shield had a contractor come out and fix our dishwasher that wasn't working. Everything went smoothly. The contractor was very good and he promptly fixed the problem. When it was out of order, we washed the dishes by hand but it's been fine now. Having American Home Shield is simpler than trying to find a contractor on your own.

Our dryer needed to get fixed and submitted a claim to American Home Shield online. I had a window request for the afternoon and it went good, but the contractor had to get a part. When the part came, the window changed from afternoon to morning. I get it if the contractor had to return, but they could have asked if I would rather have an early or late window to be serviced. Otherwise, the contractor was very nice, was quick, efficient, and he didn’t take a long time so I was satisfied. I might have to call American Home Shield and see if I’m covered for plumbing as I think I got a plumbing problem.

American Home Shield came out to look at my dishwasher but the dishwasher is still not running properly. The tray where the dishes are keep dropping and I’m unable to continue to put dishes in there. It probably wasn’t the technician’s fault because he did some other things with the dishwasher. That was completed and that was fine. He was very good too. In fact, I have no complaints about any of the technicians that are coming out now. But in order to wash dishes, the tray has to be in place. I called American Home Shield around 8 o’clock but I got a recording that they’re in Central timeslot. I’m Eastern so I’m going to call them again. I normally submit claims over the phone and when you have to stay on the phone for 30 minutes, waiting for someone to pick up gets to be a little annoying. But once you get the opportunity to talk with the representatives, they're very professional.

The range wouldn’t turn on and smelled of gas because it was leaking. It took the contractor that American Home Shield sent a little bit to come but he was able to fix the issue though and he mentioned how to shut it off so that gas won’t leak if something like that happens again. We were elated because we were afraid that there would be a fire. AHS was supposed to not charge us because we’ve canceled a claim but they charged us anyway. I had to keep calling them and it took almost three weeks for them to refund that. That process needs to be smoother. Also, some people pay less than we pay and I don’t understand that. We pay $100 and we know people that pay 75. They need to be consistent with their prices across the board. Other than that, people need AHS.

When I submitted a claim for a clothes washer that quit running, the experience was fine. I submitted it over the phone and they sent out a guy who had been to my place a month before. He worked on the same machine so we were all buddies by then. Since the repair, the clothes washer has been working fine. Although having a home warranty is valuable, the $100 service call rate is steep. I've been paying $60 a month for this service. Nevertheless, American Home Shield offers good service.

Filing a claim for the split type AC was easy. I did it online and then, I called the company that American Home Shield sent out. The service guys were great. It’s just that whoever answered the phone was horrible. It was a 24-hour turnaround to get somebody to answer the phone, get somebody to answer my email. They even said you could do a text. So I tried that, hoping they’ll answer. Nope. I really don’t appreciate their customer service. The repair person looked at the outside unit and said nothing was wrong with it, so we decided to go ahead and fix whatever was downstairs, and it got fixed, and worked for 30 days. Now, the outside unit is broken. How did they not catch that the first time, we could have solved this all together? It really isn’t making me feel very comfortable working with the company. Now, I’m stuck paying to replace my unit. I really don’t want to work with them in the future.

We had a stoppage and clogged pipeline and the contractor that American Home Shield sent did a great job. He talked to us about what he was doing and then he left after that. Since then, it has been working perfectly. My wife submitted the claim to American Home Shield and it took a day to get him out. AHS saved me from spending a lot of time hunting down contractors and on doing research. People should get it.

I moved into a new home and it had new appliances. The freezer had a defect where the water for the icemaker would get behind the panel and freeze up the fan. So the refrigerator eventually goes out. I called American Home Shield and submitted a claim. The interaction with the reps was perfect. They took down the information and they contacted the company. They sent me an email right away that the company has been contacted and I should hear from them within 24 hours. Then, I heard from the company and they sent me a text and told me the day and the time frame of when they would be there. I requested a 30-minute call ahead and they called me 30 minutes ahead so I could leave work and get home. They were there for 15 minutes and the freezer was fixed.

I was selling my home. And so, the inspector determined that one of the outlets wasn’t working properly and that it was causing the breaker to trip. I called AHS to submit a claim and the reps that I spoke with provided excellent customer service. The contractors contacted me within 24 hours too. Elite Electric came out and took a look at it. They found the problem right after that and took care of it. The contractor was very professional and I didn’t have any conflict with him at all. He did his job, he knew his job and he got the work done satisfactorily. I haven’t had any more issues since the repair.

My most recent claim was at Charles Court where American Home Shield had someone come out and fix a bunch of stuff. The contractor had to replace the hot water heater and fix some valves and hoses that were leaking at that property. We ended up selling our property, and a lot of the stuff that I had to have fixed was off of the home inspection so that worked out.

We had our old dishwasher fixed through American Home Shield. The claim submission process was very easy and I had a good interaction with the representative on the phone. The contractor who came was excellent. He was on time and did what he said he was gonna do. He was also very personable and nice. The soap dispenser part had to be ordered and it took about a week before it came. I had to do dishes by hand until the dishwasher was repaired. Now, it is working well. American Home Shield is a good deal but expect to pay a fee. I get a discount but it's $75 every time I call them to do something. The things that were supposed to be fixed and covered by the homeowner before we moved in didn't get fixed and a few things have gone wrong since I bought the house. It's frustrating but I'm glad I have American Home Shield.

After a storm, our outlet stopped working and I submitted a claim online with American Home Shield. They responded quickly and sent a contractor to check the breaker and replace some of the circuits. He responded late but I had a good interaction with him. He was really nice. In the beginning, he was kind of unorganized but once we got into it, he did a thorough check on my breakers. Since the repair, the outlet has been working fine.

Submitting a claim to American Home Shield over the phone is easy. Although prior to my most recent claim, which was a dryer issue, they couldn't send the service people that I wanted to bring in. In addition, I had a language barrier issue with the reps who are outside the US. It's so hard to deal with them. It doesn't help that they aren't aware of my area so they keep sending people from 67 miles away and they don't come. I had an issue with a San Francisco company. Since they weren't calling me back, I contacted them and they told me they will reach out. But I said they couldn't come because I'm in San Jose and even though it’s 55 miles driving here in California, it will take them two hours one way. I would need the local guys instead.

I recently made a claim online for my HVAC, though I prefer to do it with a person. I had to call during the weekend, and because I'm a teacher, the time that people can come is very limited for me now that I'm back in school. I'd like to be able to verbally say that to back the email from the beginning. The online team got back with me right away as to who would be servicing me, but then I never talked to a person. The next email I got was the time and day and it was a four-hour window, and I can't do that as a teacher. For me, it wasn't convenient at all.

is entirely too long. We gotta wait 15 minutes to get hold of someone. Other than that, we had a great experience with with the contractor who did the repair and the washing machine has been working like it was prior to it going out. So, I'm satisfied. I would recommend American Home Shield.

My garage door at a property in Washington, D.C. acted up and I had a guy come out. The parts that they needed had to be ordered and it took them a while to come in. The only issue I had was that I didn't realize the entire garage door wasn't covered. It was just the garage door opener itself. So, when the gentleman came in, he said it needed to be adjusted, so that was another $125. Then when they came out again to install the part, he said the spring needed to be replaced and adjusted, so that was another $300. The door was never used after the time he adjusted it for $125, and when he came back, he said I had to replace all that stuff.

My hot water heater was not turning on automatically. I could go into the garage and move the temp dial and it would come on. Called AHS and used the automated system. Got an email that CNJ services would contact me within 24 hours. on the third day not hearing from CNJ services, called AHS, was on hold for 20 minutes and then finally got someone. they put me on hold and called CNJ services and then finally CNJ services called me shortly after. They made it out to my house over a week after my initial call to AHS. The guy was here maybe ten minutes and said he had to get in touch with AHS to see if they would fix or replace.

Top Notch Plumbing came to my home to unclogged a kitchen sink. They couldn't open the sink and told American Home Shield (AHS) the sink needed to be opened from the vent pipe on the roof. AHS does not cover opening drains from the roof. They never offered me a second opinion. They went by Top Notch Plumbing's diagnosis and closed my ticket. I called AHS for four weeks after Top Notch came to the house. I had to get my own plumber to open the drain and they did not have to go on the roof. They snaked the same line that Top Notch tried to snake. AHS will not reimburse me for this cost. I think it is unfair that AHS did not offer a second opinion and blamed me for not asking for one when their rep was adamant that they had to go with Top Notch's opinion. The kitchen sink couldn't be used for a whole month. I also called Top Notch Plumbing and they don't answer the phone or return phone messages.

The following was sent to AHS. When we could not get any satisfactory explanations, we canceled our contract with AHS. "TEXT: We have had a contract with you for several years and have been paying monthly by check. In early December, we were told we were paid through Dec. 28, 2017. At that time, we sent a check in payment of the month of January, 2018. We are now being told that we owe over $200 in premiums. In looking at the account information, we are unable to determine what this amount is for. In early December, we spoke with someone at AHS about payment and were told that we could not continue to make monthly payments by check. We were told that we would have to pay the full yearly amount by credit card. This is not what we wanted to do."

On August 6, 2018, a service request was placed for our 35-yr-old KitchenAid dishwasher. The service technician said the machine needed 2 parts - both of which he believed would not be available. He advised them that they would most likely be offered a replacement dishwasher. On August 16, 2018, AHS sent an email detailing the replacement options. On August 20, 2018, a reply email was sent to AHS accepting the replacement option of the Bosch dishwasher model offered in the earlier email. On August 23, 2018, AHS sent an email explaining that the dishwasher had been ordered and should be delivered in 10-14 business days. NO FURTHER CONTACT WAS INITIATED BY AHS. No one called or emailed to find out if the unit had been delivered or installed.

I called to request service on 08/07/18 because my AC was not working. They said they would have their preferred HVAC company contact me to make an appt within 24 hours. I asked if there was any way to escalate but they said, "No AC did not qualify as an emergency." So I finally get a call the next day and they can have a service person at my house the following day. Day 3, the guy shows up and says that yes, I do have a problem and that they have to get approval to replace the compressor... This could take up to 48 hours.

Called in for a toilet repair -- handle broken -- and arranged for plumber to come out to fix. Rather than replacing all of the flush innards, plumber decided to order a part. Plumber was supposed to come today, one week after first visit, but said that he can't come until Monday. This is almost two weeks since first reporting the problem. I explained that we have a cancer patient in the house who has to climb to an upstairs toilet because this one doesn't work, but both the plumbing company and Home Shield said they couldn't help to expedite. This is so not right!

An issue arose with my hot water heater and just as many other reviews have indicated they denied my claim. I have devoted countless hours to this issue, sitting on hold, speaking with Reps in a foreign country, dealing with a service company that literally spent 3 minutes looking at the hot water heater only to state that, "I'll have to write this up to send to your insurance, give me a few," then sit in his truck and drive off. I haven't heard a word from anyone for 2 1/2 days later until I called AHS to find out what is going on THEN they tell me it was denied and it will cost approximately $1000 to repair.

I called over a month ago to get my dryer and refrigerator looked at. The first technician came out and said he couldn’t order parts to fix my dryer so he couldn’t touch it because the model number was no longer visible. The second tech said that there was a loose wire that she fixed but she also could not order parts but would look up a way to fix it. Still not fixed. I have no working dryer and was told by Kina ** social media guru at AHS that the vendor said I had a mongoose living in my dryer. Completely untrue. And that there was nothing wrong with my dryer.

A guy was sent out to fix our gas furnace in the dead of winter. He told us that the problem would not be covered by American Home Shield, but turned it on so that we wouldn’t freeze. The next day, we had our own service man come out, and he told us that he had to turn it off and had to condemn it. If he had not done so, our whole house would have burned to the ground.

I've always had a good rapport with the AHS and I've been with them for years. I only had a problem with them one time over a different issue but normally, they're really good. Recently, our garbage disposal was old and burned out so I filed a claim over the phone. An hour after I contacted AHS, the contractor called me and set up an appointment. He came out and took care of it the next morning. He was very professional, respectful, and down to earth in a very friendly manner. The only complaint I have with AHS is that the rates have gone up three different times and I have an automatic withdraw so I didn’t know. The least they can do is give a notice about it. But I am very satisfied with them 99% of the time and I've recommended them highly to homeowners.

I have always had good service from American Home Shield and I've always been happy with them. I’ve been here 24 years now and they have put in a new furnace, a new air conditioner, two or three hot water heaters and a couple of toilets. It has been worth every penny. As a single parent, you don’t usually have the money to replace things right on the dot. I was a single mother when I moved in here and I certainly could not have replaced an air conditioner the first year I was here. The contractors came out and put in a new air compressor, and it has been good.

We had a pipe break under the kitchen sink and then we had a toilet that had to be repaired. I submitted the claim over the phone and dealing with the customer service rep was great. They were friendly and helpful. American Home Shield sent the information to the repair company who called right away and was out within a couple of days. Every time we've had to utilize AHS, they've been super-fast in setting up the claims and we've had someone out in a very timely manner as far as getting the repairs done. Everything has gone accordingly. AHS has a great plan and it’s worthwhile.

With every claim that I’ve submitted, everyone at American Home Shield has been so kind. They're really patient and helpful. Also, the contractors have all been really hard workers and I've been really happy with their work. Before they leave, they clean up. There's no mess left behind. During one claim, the pipe underneath the sink was leaking and the garbage disposal went out. The tech that came replaced the garbage disposal and the pipe underneath the sink, so it stopped leaking.

I've had American Home Shield for 4 years now and everything has been great so far. I usually file claims online and the process is easy. They typically get somebody right out to us. So far, all of the contractors who have been sent out had been great and no issues. However, sometimes the sub-contractor that they use call to set an appointment that is after a week and a half out. I called on a Monday for the washing machine that broke and the subcontractor called on Tuesday and said that they can get to us the following Thursday.

Our fridge in the condo that we bought wasn't cooling. I phoned AHS to submit a claim and went through an easy process. I gave their contractor the code to get in my place and he did a good job.

My heater wasn’t working and the board for the salt water wasn’t working. American Home Shield's reps were very professional. They originally called somebody to come out for the heater. The guy that they called originally to come out said he doesn’t usually work on the system that I had, so they called out a second opinion who came out and fixed it. They were really good. I had fantastic interactions with the contractors that came. Both came and did a great job. They were very professional and friendly. They explained to me what the problem was, fixed it and left. I have a home warranty with another company and I am not a fan of the other company. I swore that I would never go and get another home warranty that I would just pay for it myself, and my Realtor convinced me to get it. And American Home Shield is ten times better than the other company.

I initially submitted my claim online for my water heater to AHS to get the appointment set up and everything went nicely and smoothly. Their online site was pretty straightforward. They called a local contractor that called me the next day and set up an appointment. Then they came out and said that it was a loose connection and that they may have fixed the problem. But they had to come out a second time because it leaked again and ended up having to replace the water heater.

I had a plumbing issue where water was dripping and I called American Home Shield. The first person I talked to was not helpful at all. I asked him if I could speak to his manager and I got disconnected. The second rep was excellent. She was right on it and was very helpful. I asked to get somebody out right away, so I called back on a Friday and the third rep told me the plumber couldn't come out until Monday. I called back to AHS and I got another operator who was also very excellent and really expedited everything for me. The person from Scott Plumbing Company who came was excellent. He came right away and he said he had a customer before me but he came a lot sooner than he told me. He communicated and he was wonderful and very professional.

AHS has been great so far and and I’m happy with them. We’ve only used them once and they did a great job. It was for our air conditioner and it was making a really awful smell. We filed a claim over the phone and everything was fine. But when the contractor showed up at the door, he didn't have an ID badge or anything showing that he works for this particular company. He could’ve been the owner, but he showed me his driver’s license. Other than that, he was very efficient and quick. He went upstairs, looked up there, and replaced a motor out back in our heat pump. It took five days to repair the AC and the smell was intermittent. But we were able to use the air conditioner in the meantime. It was very hot here but weren’t put in any kind of jeopardy.

I would recommend American Home Shield. I had a claim with them and the experience was very smooth. I was selling my house and the inspector noticed that the drainage for the dishwasher was not working. What happened was when someone replaced the garbage disposal, he forgot to take the cover off. And since I don’t use the dishwasher to wash dishes, it never got discovered. I submitted an online request to American Home Shield and about eight hours later, I received an email telling me that I was assigned a contractor and the contractor would contact me directly.

My AC wasn’t cooling. Apparently, the fan wasn’t running so the thermostat needed attention. I called American Home Shield about it and they sent out somebody to fix it. The contractor came in, did something and then it worked for a day and then it stopped again. They did something else and it's working now. The technicians were fine. At first, the person thought they had fixed it but they responded very quickly when I made the second call and told them that it's still not working. My overall experience with AHS was fine. I have moved in to a townhouse and I'm not certain about how everything is going to go. I decided to extend it for one more year so that I'll be covered if anything else goes wrong. I have already recommended AHS to someone else.

I received an email that there was an offer that I could take advantage of until the end of October to have a full furnace inspection and cleaning for $75. So I called American Home Shield and paid the $75 on the spot. Then the heating and air conditioning company that they contract with contacted me within half an hour of my signing up and paying, and they scheduled an appointment.

We had a dryer issue and I submitted a claim online with AHS. Their website was very user-friendly and I didn't have any problem with it. First Choice Appliances came out and their tech was able to fix the dryer very quickly while he was there. He was very professional, knowledgeable, and pleasant. It was a very good experience and AHS is worth having to cover all the things in your home.

I had a problem with the washing machine which was not working properly, so I called American Home Shield and they helped me. The process was very straightforward and their people were very helpful. At first, I was sent a contractor who made a review on the problem and offered a solution. I didn't agree with his understanding of the problem, so I had to call again at AHS. I was sent another contractor who inspected the problem, and they found out what the problem was which I agreed with, and then they solved it. It was a good experience for me because American Home Shield understands their customers. If you have any disagreement with any contractor, they're able to send another contractor.

The motor in the compressor outside of the house was not turning the fan therefore, my house was not cooling. I diagnosed that myself because I could see that the fan wasn’t moving. I knew that something had to be done so I contacted American Home Shield online and arranged for a service. The contractor they sent out came on schedule and did it right the first time. He quickly diagnosed the issue and fixed the problem. He replaced the motor within the same day as he had the part on the truck and the AC was up and running. He did a good job.

I’d recommend American Home Shield without question. I filed a claim over the phone for an air leak in the pool area and talked to their live representative who took care of everything. AHS sent out South Tampa Pool and Spa and they did a great job. They took the time to analyze and check everything, determined what the problem was, and corrected the issue. Since then, everything's been fine. I appreciate everything AHS has done.

I called American Home Shield for my dryer that was making noise. The reps listened to me and I had no problems when I made the call. The dryer has been working fine since and we've been using it a lot. I've been satisfied 100 percent all the way because they repaired my water heater and refrigerator, too. They're all brand new but they went out on me and I got the AHS techs over here to take care of me. I used to have Sears for all my appliances but I cancelled considering lousy service that I was getting from them to great service that I got from AHS. They are by far way better than Sears and whenever we're in a gathering, their name always pops up. I always recommend AHS to somebody and I hope they keep up the great work.

When our pump went out of the pool I submitted a claim to American Home Shield online. The online claim process was very easy. The claim was submitted on a first work day, and they were out here Monday. They were prompt and thorough in getting it done. We had a slight problem with a leak afterwards, but they took care of that as well. Since fixing the leak, it works fine. We’ve been clients of American Home Shield for several years, and it has worked out well. I’m satisfied with it, and I would certainly recommend them.

My system wasn't cooling the way it’s supposed to, so I called American Home Shield to submit a claim. Since I didn’t know all the technical terms, I used a wrong term on the voice automated thing and they thought I wanted heat. But once I did an explanation, it went well. The actual representative I’ve spoken to has been very professional and has helped me in trying to work my way through whatever the problem was. Sometimes though, it's hard to get a real person when you call American Home Shield and that's my biggest thing because some of the menu items don’t apply. But, they've been prompt. When I called one day, before I could hang up good, they told me they had an opening for the contractors to come out the next day.

I submitted a claim online to AHS and Sears came out. The refrigerator door wouldn’t close and the person that came out checked it out. He said that there were some parts that needed to be ordered. So, he ordered the parts and they sent them to the house. He scheduled the appointment to come back out to fix it. So, it was a week later when they came out and put the parts on. And it’s been working fine since the repair. I also submitted a claim one time when I had a blockage in my drain in my garage, but they never really got that fixed. So, I’m gonna have to do another claim. But other than that, my experience with AHS has been okay.

My AC wasn’t blowing cold air at all, and the unit was frozen up. Submitting the claim online was easy. Within the hour, the tech from Atchley Air called back to set the appointment. The company was very good and professional. So far, the unit is blowing air. American Home Shield worked well as it said it would. I would recommend them. It is good to have.

My most recent claim with American Home Shield was for my washing machine. I did that one online and the repairman came quickly. After they came for the first time, they checked it out and they had to go order parts. But then they couldn’t make it work because the bolts kept breaking. They decided the unit wasn’t able to be fixed. So I ended up having to get a new one. The washer was out for at least a good two weeks and I had to go to my mother-in-law to do the laundry. I called in periodically to check status and ask questions, and I ended up doing cash in lieu because I ended up getting a washer-dryer pair. The process was not difficult at all. I went and bought the unit then I faxed in the invoice. They had also mailed out the check on the day that I called and I got the check the next day. So it worked very well. In fact, any time I've ever used American Home Shield, I have not had any problems. They're good.

American Home Shield sent a contractor to replace our water heater. The contractor did a great job with that and it was very efficiently done. We also had another claim when the swimming pool made a noise in the pipes all the way to the front of the house when we filled it. We called the contractor out for that, but they said there was nothing that could be done about it. We still have that problem and I don't understand why it can't be remedied.

There was some leak in the AC, so I had to contact American Home Shield. I submitted the claim online and it was easy. I had good interactions with the contractor that was sent out. They weren't able to fix the problem the first time, so they had to come back, but they fixed it eventually. American Home Shield charges $75 for service calls and that varies from market to market. That is definitely higher because there are competing warranty services elsewhere where the service calls can cost less. If I call somebody in my market locally, they will cost me $55 or $60. Still, having a home warranty through American Home Shield is very valuable. Their service is very good and so is their quality. I've had a good experience with them overall.

American Home Shield is awesome and they stand behind their word. They are very helpful and wanted to help me. I had problems with my pool since I bought the house, so I got the home warranty with the house when I bought it. The pump motors have issues and the pool turned green, so it was unusable and it cost me extra money and chlorine. American Home Shield has been really quick and they got a hold of a contractor and got things fixed as quickly as possible. The contractor was responsive too. He came out, was very friendly and once he got the parts in, he got it done quickly. The pumps work great now. Also, I’ve already recommended American Home Shield a couple times. One hears bad things about home warranty programs most of the time and that they don't ever cover anything, but I’ve had a great experience with American Home Shield.

I finally needed service as my fridge quit cooling. I called the automated line on Saturday morning. I didn't get a call until Monday and of course they couldn't come out until Friday. The tech was at my house for maybe 10 minutes and he knew the problem. He said it was typical of foreign (non-American) refrigerators and told me he would contact AHS and the would contact another tech to replace the compressor. They ended up denying my claim and yet still charged me the deductible. Now I am on hold with "Retention" for over 30 minutes and still waiting to speak to someone to cancel my service. What a joke!

We have a home warranty with American Home Shield and they are absolutely terrible. Customer service wait times are long, and the contractors they send spend maybe 10 minutes in our house, have never fixed an issue, and leave as quickly as possible. When we needed our lights fixed, the contractor installed substantially lower quality and functionality lights. When we complained, American Home Shield said that they cover only the lowest cost and quality repair, even if they don't have the same functionality. We submitted a claim for a leaking dishwasher, and they refused to cover repairs because they said it wasn't installed correctly (before we even purchased the home), so it's our problem. I will be cancelling our policy because it just costs us money and provides no value or peace of mind. Save your money!

I bought a home warranty with roof coverage for my client. Roof RX who is a partner of American Home Shield is contacting clients after close of escrow and offering free roof preventive maintenance inspections and then hitting our clients with bids - $1400. They have verbally and in writing told my client that if he doesn't get the work done, American Home Shield will not cover potential future leaks. My client ended up having the work done through another roofer. AHS is required to cover the roof if a roof leak occurs! However, by allowing Roof RX to come out & do the inspections it's opening a door to items they might call pre existing. Agents please advise other clients to decline any preventative maintenance from a AHS partner!!

I am a new homeowner. It is the first time I'm using AHS (first year contract < 2 months old). My A/C was not working. It is a Trane high-efficiency unit. I paid the service fee of $100. The first contractor assigned did not even touch the system or thermostat stating it is a Trane system and a Trane specialist has to attend to it. Before the 2nd contractor was sent, I made very clear that I have a Trane high-efficiency system and not all contractors can fix it. So to send someone who can actually diagnose the unit. I was sent another contractor, who again stated the same as first contractor, and again did not touch a single thermostat/equipment.

Their internet service frequently does not work correctly. After getting onto their site and then losing it, I called them. After waiting for 30 minutes, someone finally answered. I gave my name, phone number, etc and was put on hold. I was cut off in less than one minute. They did not call me back. I don't think that I need to explain how outrageous this is. What kind of training must their employees have to not call back instantly? I simply can and will not wait another lifetime for them to answer their phones.

9/1- my A/C stopped working. Called AHS they assigned an HVAC contractor. 9/10- HVAC contractor comes to my house, States it’s an electrical issue. AHS assigns an electrician. 9/17- electrician comes to house States it’s not electrical, have the HVAC contractor come. 9/18- HVAC contractor is contacted by AHS to come back to my house for a recall. 9/20- I still haven’t heard from the HVAC contractor. 30 minutes on the phone with AHS and they resend the request to contractor. 9/25- still haven’t heard from contractor. 20 minutes on the phone with AHS, they call contractor and appt gets scheduled.

I have been in my new home 4 months, and I am on my 12th call currently with AHS concerning a faulty microwave. Be prepared for every phone call to start off with an hour wait. Once you get someone on the phone if they aren't completely inept, or eating their dinner be surprised. They are the worst company I have ever had the displeasure of dealing with and after 4 weeks I still dont have a working microwave in my home. After this experience I will be canceling my home warranty and moving to another company. I have all stainless steel appliances. They have offered me a black microwave to replace the broken one and when I told them I wanted one to match my other appliances they have now offered me half the value to replace the microwave. They are a worthless, pitiful company with no soul.

AHS sent a plumber to our house to inspect a faulty hose bib. He came out, glanced at the spigot and said it was due to freeze damage. We were charged $80. My husband crawled into crawl space (what the plumber should have done), took pics and sent them to another local plumber who told us that it clearly wasn't freeze damage. It was a broken, faulty system. We notified AHS who passed us around several times, and refused to solve this problem. We canceled our contract, and AHS had the nerve to charge us $20 fee to cancel. AHS is happy to take your money, but don't deliver service.

I had a water heater that was leaking so I went online and submitted a claim to American Home Shield. When the tech first came in, he told us it would cost $365 on our part claiming that the water heater needed to be raised and he was gonna have to pay $200 more for a permit because he didn't have the license to work in this county that he thought we were in. Also, he said he needed to install a ball valve to bring everything up to code.

When our motor and heat pump went out, American Home Shield sent people out. This was during the pre and post Florence event here in Richmond, Virginia so there were a lot of people who might have had a higher priority than us, but the people who came out responded very quickly and we were very happy with Clifton Heating. The interaction was excellent and the company was professional and great at communicating. I was very impressed and we set up a maintenance contract with them. Since then, everything has been working perfectly. I've owned 14 homes and I've never had a home warranty before. We would hit our year with AHS on the 20th and we had another experience with a water leak so we were able to use them twice, at the very end of our contract. I like the contractors that AHS have partnered up with. We had a very good experience and it’s working for us.

The contractor that was sent by American Home Shield for the AC came out and did nothing. Recently, I filed a claim for the refrigerator and they defrosted the freezer and did something with the heating coil. The contractors have been out three times and my ice maker still doesn’t work. They had to order the part and they put it in. It still wasn't working so they had to come back out. It’s now making ice but the dispenser isn’t working so, the ice keeps piling up and we have to keep dumping so that was irritating. Still, American Home Shield is a great concept. I like that everything is covered under them and it's easy to just go online and I pay there too. Plus, they call me in 24 hours.

My dryer went out and the process of submitting a claim over the phone to American Home Shield was very easy. The representative who assisted me was very nice. The contractor was a good guy too and he spent less than 20 minutes for the repair. He also explained what the issue was. After that, I was able to start washing my clothes again and I haven't had a problem with the dryer since the repair. It was a painless experience. I would also recommend American Home Shield.