American Home Shield Reviews

I've been with AHS for 24 years now. I contacted them for a claim for my AC unit and their contractor, Cyrus Plumbing & Air Conditioning, came out. The techs from there were knowledgeable.

About a month ago, my heater would not start. I went through American Home Shield's prompt system and I told them what it was. They assigned me H.D. Service Company. They contacted me and made an appointment. Something was burnt and they replaced it the next day. I like the service provided and my unit is working fine. It has been a very good experience.

A coworker of mine recommended using American Home Shield and so far, my experience has been great. I did a claim online for my garbage disposal and there was a message stating which company we were assigned to, Matt’s Plumbing Services. I called the company to find out when our appointment was. They told me when they could come and we scheduled an appointment. They were pretty good. A technician came fairly quickly and she just replaced our garbage disposal so everything was great. It was quite easy. So far, our garbage disposal has been good.

I like to call my claims in with American Home Shield. When my garage door just wasn’t working, they assigned Sam’s Garage Doors to that claim. Their guy fixed it. But I don’t care for AHS because this was the only time they fixed something. Everything else had been an issue. I have a dishwasher that doesn’t work and they said it’s not their problem. I’ve been handwashing all my dishes and I’m just gonna have to buy my own dishwasher because I don’t how to fix mine. I sent pictures of what happens after I wash the dishes. The two technicians that AHS sent out lied. One person said he told me how to flush out the rinse compartment but he never said a word to me. I got a turkey baster and tried to do it myself after hearing that this could be done. It hasn’t helped with anything.

We had a warranty when we built this house and that warranty company went out of business. My brother has been a member with AHS for over 20 years now and he gave us this warranty company. So we contacted them and we had been with them ever since. We like American Home Shield. Customer service is in America and that really says something too because we can talk to them. They're really sweet people and they always help us. My son just bought a house and we sent them to AHS. They're going to get a warranty for their house.

Piedmont Mechanical came out and things went great. Submitting the claim was easy too. The Freon wasn’t in there and they charged us for that. It would be nice if American Home Shield covered the Freon, but I know it's not going to happen. Still, there was a $10 discount off, then it was $80 a pound and the contractor was good to go.

My friend is a Realtor and recommended American Home Shield. I liked their history. For my first claim with them, they sent out BJ Home Appliances and they were very responsive. Their tech was very meticulous and quick, especially in this shelter-in-place time. He did a great job. Once he left, I had a follow-up question and he returned my call right away. That’s why his customer service is very good. I would recommend him. This was like a great experience and it all worked well so I was very happy.

The dishwasher was not working. I called American Home Shield but nobody came out the first time. The first company closed because of Coronavirus. Chris’ Appliance was the second company that had to get involved. The technician was here within a day and everything was taken care of. He did the service and got the machine working. He was top-notch and I would utilize him again.

The water heater was leaking and we filed a claim. The guy from Plumbers came out and he checked exactly the leaks from the water heater. A week later, he called to let us know that it was $749 for the labor. I said it was too expensive because we have the Home Shield cover for the water heater and we were expecting maybe we can pay another $100 or $200 for the gas pipe to reconnect to the new water heater. The job is still not complete. We called Home Shield and reported. They said they may send a different guy to finish the job in 60 days. I’m still waiting for the new guy. Also, we just called the other day because one of the AC units is not working. The contractor found out it's the compressor and we're still waiting for Home Shield to approve so they can come out and fix it. My experience with Home Shield is excellent. I love it.

We bought the house three years ago and we’ve already gone through a refrigerator and the stove that needed to be repaired. The people had a Samsung kitchen suite. They had the refrigerator, oven, and dishwasher. And so far, the refrigerator had an ice machine that just wasn’t repairable. We had water constantly coming out of the front door from the ice machine. So, we now have a GE refrigerator and Home Shield was helpful on that. It took a little longer because I live rural, and perhaps that’s a problem. Whoever Home Shield contracted with, he was difficult to deal with. He did not call back. Things were not done in a timely fashion and that unfortunately reflected badly on Home Shield when it was just who they contracted with. But now that they have Sears, we have zero issues and zero problems.

Dan’s Pro-Lock was very professional, quick and willing to work with us. Overall, it was very good. It went as well as it could be, considering the circumstances. It was an email request for the service and then they reached out to schedule an appointment.

I purchased the refrigerator on April 1 and I got it the same day. And when I got it, one of the features that I wanted and liked was the feature of the water dispenser and ice. And so, I couldn't get it. The technician plugged it up and he put the handles on and left. He did draw some water from the refrigerator before he left. He told me that I was to not drink the first two gallons of water or use the first tray of ice and that I should dispose all of that. And so, it was the next day that I went to pour water so that I could drink it. But I didn't get any water. It didn't respond at all. And I looked at the ice tray and there was no ice in the tray. So it had not worked at all.

Our house was built in 2008 and we were coming up on our 12 to 15 year mark, which is when things usually start breaking in the house. It made sense to get a home warranty. My brother had American Home Shield with his new house and he was very happy with them. I was looking for something and that fit the bill. I bought it in December and when I had some damage to the circuit, I made the request on my phone. They did a good job with that. They met expectations, including the 24 hour timeframe given in the app. McClerklin's Electrical came out and fixed the circuit.

My first email to American Home Shield was that I had a dishwasher leak and then, I emailed them and I told them it may not be a dishwasher leak but a plumbing leak. The contractor came out and he was nice and did a good job. He found out that it was a plumbing leak under the hose. He said that the original builder didn’t put a little seal in so it wasn’t covered. He then contacted Moen and was able to get the part sent to me. He was gonna put it in but he was gonna charge me $75 to do it, which would have been welcome, except that it was such an easy thing that I did it myself.

We’re happy with American Home Shield and everything went great with Tex-Air Heating and Cooling. The fan went out on the AC unit. One of the capacitors that powers the fan went out. The first time tech came out, he had to come back because he didn’t have the part so he had to order. He was a nice guy.

I called because Home Shield had this thing where we can add an item that’s not on our Pick 10. I talked to a representative like, “What if I’d like to add an item?” and the rep had no idea what I was talking about. I got through a supervisor who also didn’t know what I was talking about. They don’t know the products they’re selling. This took like 45 minutes when she said, “Oh, pick one where?” I was getting an estimate of what that extra item is gonna cost me for a serviceman to come out and I got a big fat runaround.

Filing my claim with AHS was the easiest ever. I called up and somebody was already finishing up. The contractor was over within an hour. We couldn’t keep the pilot light lit and he had to replace a coupler. The problem was taken care of within a couple of hours. I've heard horror stories, so I was bracing myself, but I didn’t have a problem at all. It was the first time in all my years that I've had to use AHS myself. We've had rentals in the past and they’ve used the insurance, but this was pretty awesome.

I had American Home Shield a few years ago then I switched to another warranty company. This year, I came back to American Home Shield. I hope they can cover more items so homeowners would not worry whether some of the items are covered or not. I hope those items that wear out often could be taken care of by the home warranty. That would really make this more valuable. Otherwise, their claims process is pretty straightforward. Everything’s good. The contractors were very professional and they wore gloves. They also protected the shoes when they came to my home so as not to make the floor dirty. For a claim I filed online, that somehow did not fully go through so I called and that got that taken care of. Someone from BB Lewis Plumbing came out and that technician was very professional. He fixed the plumbing stoppage issues so it was good.

Our heater would not turn on. The technician from A-US Air Conditioning thought we were going to need a new thermostat, so he poked around with that. He put new batteries in and looked at the unit. Then it was good to go. About a month ago, I went online to request service for our refrigerator. AHS sent me an email saying that Superior Appliance would call me. This was on a Sunday night. I called them right back when I got the email because I had told them that Superior had been out to fix my dishwasher last year and the fella they sent was so incompetent that I couldn’t stand it. So I requested this time that you switch contractors. But when I called back, I got this young woman on the phone, and I could hear a baby in the background. She had a very thick accent and you could tell she was reading from a script. She said should check and then there was nowhere in my notes in their system that I asked not to have Superior come out again.

I called American Home Shield to put in the garbage disposal claim. Everything was good with US Plumbing. The tech fixed everything. Took him probably about a good 45 minutes. However, I checked this morning, and I noticed that I’m having problems with it. They went out here about three or four weeks ago and it looks like I’m gonna have to call them back ‘cause something is not working right. I’ll call them to actually put it together since they have the warranty. The AHS coverage is convenient. When you call, the service comes out the next day. The only thing is the deductible is kinda high when you pay for them to come out. I don't want to pay $125 when it’s already put together.

Some part of the breaker was going bad. American Home Shield found Electrical Service Professionals and scheduled everything for us. The contractor was able to replace the missing part very quickly. Everybody that we've encountered through Home Shield has been very professional and very knowledgeable.

I kept calling in to American Home Shield 'cause one of our rooms is hot. Someone was supposed to get back to me from the air conditioning contractor sent by AHS for a previous claim from last year. After several attempts, they never did. I called AHS several times and just dropped it. The contractor said that someone would contact me from AHS but no one ever did. I've had AHS's service for 20 years and this was the only time I had an issue that never got resolved. Still, I recently had an AC unit claim and AHS sent A-US Air Conditioning of Texas to service it. Everything went well and the techs who came were great. They walked my husband through. Things have been great with AHS overall.

When the disposal went out, I like the guy who came. He gave me a tip on how to do it myself next time.

The normal process with American Home Shield is I make the call, and within a day or so, the service company calls me, and then they come out. DNB Plumbing Home Services came a recent claim. Water was backing up in a pipe and I needed that cleared. Contractors usually do a good job. AHS handled the plumbing claim fine, but my oven situation was handled poorly and I’m dissatisfied. In fact, I requested help on it in January. There is a plan in place to replace it, but we’re three and a half months out now. Most of the other times that I’ve called them out, they’ve done exactly what they said and exactly when it was gonna happen. Everything went perfectly. But with the oven they just kept putting me off.

I have two properties on American Home Shield. I've been with them a long time, probably 23 years, and I've always been happy with them. However, the website works about 80% of the time. Sometimes, it's a little glitchy when filing a claim. You'll submit and it doesn't submit. It goes back to the beginning. I had to submit one claim twice because it ignored it after I hit submit. But other than that, it works.

I’m a Realtor and know the value of home warranties. And when I bought my home, it came with AHS, which I highly recommend. Submitting my claim with them was easy and simple. The contractor did a great job re-sealing and setting up a toilet. I'm very satisfied with the experience.

Submitting claims to AHS has been pretty easy. We had an air conditioning issue and they sent Comfort Experts to us. They were at our place in three or four days and the tech who came out was courteous. He figured out what my issue was and did a great job. Things have been working well with my AHS warranty. It's definitely worth it.

We had a bad circuit board in our outside compressor. It took the Air Doctor tech a little time to get the part in, but it was good. Home Shield's customer experience is fine.

The customer service sucks. My microwave broke. Home Shield refused to replace it because they said a power surge fried it, even though an electrician told me something different. They didn’t even bother to tell me they denied the claim. I had to call for a follow-up because the appliance guy told me, “Yeah, they’ll come out and replace it once they tell us to go ahead.” And I never heard anything again. So, when I called them, “Yeah, it was denied.” “Well, why?” And that was after three calls because the previous person told me, “Well, we’ll research and get back to you,” but nobody ever did. Home Shield also said if they had to send another person for another opinion and they disagreed with me, then I would have to pay another $125. So, I’m canceling my contract as soon as it’s up. Don’t waste your money. In the long term, I’ve spent more than I’ve gotten out of it. It's not worth it.

We’ve had so much repairs lately and recently, we submitted a claim with AHS for our oven. The process was easy and within two days, the tech from Professional Appliance Service came out. He was very nice and the oven has been working since the repair. I have another claim right now for the hot water heater and they had to order a part, so we have been without water for seven days or more. But the techs are supposed to be coming out today. All in all, things have been working well with AHS.

I submitted a claim to American Home Shield for my AC unit and their contractor, CityLine Air Conditioning, came out to do service. Things went nice and easy. The blower motor of my unit needed replacing. Some dirt and dust got caught in there and shortened its life a little bit. The techs had to order the parts needed. Still, the resolution was quick.

Home Shield likes to try and be in control when I don’t really need them in the middle. Kenneth Buggay comes out twice a year and looks at everything. If they find something wrong, we would call in and Home Shield would say they would get somebody to do it. But Kenneth Buggay has already fixed it and I'm just trying to pay somebody. We don’t even bother with Home Shield for most things. But with the air conditioners, it’s been helpful for us, and that’s mostly through Kenneth Buggay. When we work with Kenneth, it makes everything easy. They're good and I would use them with or without American Home Shield.

On Friday night our Fridge quit working. When we found it was out the next morning we contacted Home Shield to get someone out to fix the problem. The first company they provided did not call us so I called them, but they were closed on the weekend. I called back to Home Shield and explained to a second person that the company they provided was closed and could she find another company that was available to look at my fridge. She said she would and stated that she found another company and that they would be calling right away as she upgraded our issue to urgent since all of our food was spoiling. That company did not call us so I called them, and they were closed for the weekend as well.

First contractor - said they're going on break and won't be back for three weeks. I called AHS and they got another contractor. Second contractor - Walked halfway up my walk, then turned around and texted he couldn't make it. I called AHS and first operator left me on hold for 29 minutes. I hung up. Later that day I called again and the operator left me on hold for 34 minutes. I hung up. Third contractor - Came out and said he had to order a part. A week later he called and said he'd be at my home at 6:30 pm. It is now 10:28 pm and he hasn't shown up. I am going to cancel my contract as soon as someone repairs my washer.

When I first started with Home Shield, there was some issue with documentation on my end and two different people called to confirm the same thing. It was super smooth and seamless. Our AC unit stopped cooling, which was a little concerning for us because we just got it installed early last year. We filed a claim and Alan from A-US was a very nice tech. He was wonderful and he worked quickly. He asked for me to open doors especially with the pandemic and the current climate. I completely understand that it was also a self cleaning mechanism that he had, that he was thoughtful enough to ask for that and not just doing it on his own and to keep from touching things. He was super efficient in a lot of ways. He said there was a coil that was blown and he had the parts with him already, so kudos for being prepared. There was nothing about the visit I didn’t enjoy.

We were getting an error message on our water heater and it was beeping. So, we put in a warranty. At first, American Home Shield sent a plumber. That plumber said that he was not HVAC-certified, so we needed to have an electrician come out. AHS made all of that happen and Total Air Care came out. But the electrician said that it was a plumbing issue so he went back to AHS. AHS then sent Hers & His Plumbing. There was an issue with the condensating line and the water was backing up which was causing the error message. So, it needed to be slanted and the guy did that. It took him about 10 minutes.

I'm not one of the people who are likely to do whatever online. When it becomes an issue, where I can't call it in, I may just cancel. I called in, and then I talked to the person, and then they told me verbally who was going to call. And then CNJ Services called me and I had to wait over the weekend. So, it couldn't be done as quickly as I thought, but it was just a diverter. It was a very simple fix. The guy came, fixed something really quickly, and he was gone. After I saw him do it, I said, "Well, shoot. I coulda, I just didn't." They did it and that was the end of that. It was one of those things. I understand that Home Shield has other people they have to work with and do.

I submitted a claim to AHS because I had a broken sump pump. Submitting the claim was very easy. For this one, I called somebody, and then tracked it online. So, they were very gracious. They came in, they told me what was required, got an authorization and then replaced it. I switched from Sears back to American Home Shield. I used to be with American Home Shield. And last time, the reason I quit was I had a $600 Casablanca fan that had failed like three years ago. And the contractors came in and put in a cheap $69 Home Depot fan and I was very upset. I didn’t realize that when they make a change, they don’t see which brand you have. If they had kept it, I would’ve paid to have somebody service it. So, at that point, I'd discontinued it and started Sears.

Our furnace had an igniter that died on it and the heater wasn’t kicking on. We have the kinda seesaw weather out here so it’s getting pretty cold and luckily, we set up the appointment through Home Shield. They contacted Weatherwise and it was suggested that we contact Weatherwise as well just to try and facilitate the appointment. When we called them, we were a little bit worried because it was a Friday and they had an automated message that said it was their high season and with everything that had been going on, they were also really busy. So, they said that if we didn’t catch them in the early morning when they were doing their scheduling, we might not get in. But as luck would have it, I left a message and about 10 minutes later, Weatherwise called. They said they could be out in a few hours and when they did, they handled the job. Everything was great and went super smoothly.

The pool didn’t fill up automatically like it was supposed to. The pump does it but it wasn’t working. We had to run water in the pool. My husband called in our claim. However, because with all this stuff going on, the technician from Unified Contractors didn't show up for almost two weeks. Home Shield even called. They talked to a contractor and they couldn't get through. We called one day, at least by the day after, because it was the weekend and the tech didn't show up, and told the customer service what was going on. Home Shield followed up and then they finally sent somebody. He finally came out the following week. At the time of this social distancing and all that, he told me, “So, basically, it’s all on me.” He went over there and just took care of it. He’s very professional, he did what he was supposed to do, he got it fixed, and that was it. Home Shield did well.

The main power connection was loose and it caused the AC to short out and melt the wire. Getting the actual appointment was kinda difficult. There was some miscommunication going on with the actual company, Greenway. I had to call American Home Shield and sit on hold for about 15 minutes a couple of times ‘cause they kept saying that they had sent the information over to Greenway, and Greenway wasn’t receiving the information for some reason. American Home Shield should make sure the appointment goes through, verify it, and call back the customer so they don't have to sit on hold. Other than that, everything was good. The tech came out, crawled up my attic, showed me a picture of it, and fixed it in a timely manner. I had him rewire some stuff outside for me while he was there.

We were considering just letting our warranty with Home Shield drop but decided to keep it just in case. Now, our house starts having so many little things go wrong, so I’m glad that we’ve kept it. The first claim we had was when an electrician came out a month ago. Then, the heat pump had been intermittently working on and off. Sunbelt Electric came out and when the tech was here, it was working so he couldn’t find anything wrong with it. He went up on the roof, checked it, and said that everything was working right. He didn't let us tell him exactly what it was doing. But he was professional.

I’ve had Home Shield for many years and overall, I’m satisfied.

I used American Home Shield many years ago and it was not a good situation. It’s been years since I bought another item. I was hoping that maybe they got their act together. I went back and it worked out this time. It was very smooth. I'm happy with them and I’d recommend them at this point. I used them for a heating claim and they sent out Air Magic. It was very good.

My recent claim with AHS went well. I went online, got it logged in and had a call back from the contractor pretty quick. He came by first to see, to make sure that he had what he needed, which I appreciated that. Sometimes you have contractors show up, “Oh, I don’t have this.” Then it turns into several days waiting. But he came prepared. He was a very professional individual. I watched him do the work. I’m familiar with water well work and he was very attentive to detail.

For the five years that I've had American Home Shield, they've been excellent. I did a claim on my AC that broke. Max Air Heating and Cooling came out and fixed it one time, and it broke again. Then they came out, and they had to replace about four items. They got everything fixed on the second visit. They had to order a part that they didn’t have in stock. When they got that in, they found out some other things went out of whack. So, they replaced everything. They did a good job.

There was a smell from the water heater and I called American Home Shield. They called the plumber and they were good but I expected them to replace my hot heater. It was old enough and then, there was the smell but they just changed a part. Also, when I call AHS, I have to pay 75 but if I call the company directly, it would not be over 75. So, the home warranty was not that useful for me. When I used AHS before, there was some leaking from the air conditioner that summer and the contractor came. At the time, they solved the problem but they just changed a small pipe. It’s unfair that even though these are minor things, I need to pay 75. They need to adjust the basic amount.

We’re on our second annual cycle with American Home Shield. They are really an excellent organization. I have a claim that’s still going on. J & A did an excellent job. My refrigerator was going out. I called American Home Shield and opened a trouble ticket. They sent J & A out. They replaced one piece of equipment and then within two days, it started dripping ice again. They came back out and said that the refrigerator needed to be replaced. American Home Shield offered me a replacement refrigerator or just an eGift Card to Home Depot. All that worked fine, but I'm still waiting for a refrigerator from Home Depot.

I’ve been with American Home Shield for over a year and I have another property with them. With our claim for the AC, because of the COVID thing that's going on, the technician didn't even have to come into the house, which was helpful. He assessed the situation and did what he had to do with the outside unit and all went well. We have an AC that's working. It was perfect. I had a dishwasher that was serviced about a year ago and it's functioning from the mechanical standpoint but my dishes don't come out clean. They come out with little residue and it's just the quality of the machine itself. So, I opted to wait till I've saved my money to buy a new one because I don't think it's gonna break down.

I have had problems with my refrigerator where they sent two different companies out a couple of times each to try and fix it. When I have had problems with the repairman that have come out, I called back and I could not get a supervisor or customer service. They sent me straight to the sales department again. And a lot of times, they said they would go ahead and send another repairman out without addressing what my problem and concerns were. They finally were not going to fix it anymore saying it was working fine, but when I talked to customer service, they read that there was something wrong and the last solution of the repairman was to move things from different shelves and keep it off of this shelf. That was not acceptable, so they finally agreed to replace the refrigerator. American Home Shield is supposed to be sending me an e-card to replace my refrigerator, but I still have not received it.

Chris Appliance Repair came and pointed out that there was nothing wrong with the dryer. The vent was blocked and that was why the heat kept shutting off. He didn't do that stuff but he gave us information on people that clear the vents. I was able to clear it myself. He was very knowledgeable, polite, service-oriented, conscientious, and just a perfect guy. The dryer has been working wonderfully since the repair. Overall, the American Home Shield system works perfectly to me.

I have two homes and I renewed my other one. I was gonna use American Home Shield but their fee is higher than most people. And if you have a Freon issue, other people don’t charge the extra Freon that American Home Shield does. Also, it’s hard to get through to American Home Shield on the phone. It takes forever. So, it’s easier if you booked everything online with them. I was worried that the AC was running too much and maybe it was low on Freon. The guy came out, put the thing, checked it and said that there was nothing wrong with my unit. He was friendly, nice and professional. He came on the same day I called. I have had issues before which took forever but maybe because of this Corona thing, people are not busy. Most of the time, it takes several days for them.

There were two problems. I had a faucet problem in the kitchen where a little water was coming out of it and maybe something was clogged because I got water on the toilet in the basement. The contractor fixed the things and I'm satisfied. Last year, I had a problem with the AC system in the summer and it was very hot. The service was okay then as well.

I usually call in my claims to American Home Shield and it works well for me. It has been a great experience. We haven't had any issues with them and all the people they’ve sent out have been wonderful.

Exclusive Appliance Repair came out for the water heater and they looked at it, and left. They said that it was fine but the water was not heating. So, they came out again and it’s still not heating. The guy said that it was our circulating pump that we need to have looked at. I haven’t called back AHS to schedule somebody to come out and look at it but eventually, I will. I also called AHS to do an AC inspection and it was the same guy who came and fixed the unit one time. He was wonderful and super nice.

RK got my AC working, and I can still use the heat. Everything was wonderful. The repairman stayed until he knew he had it right. I started with American Home Shield in October when I bought the place, and I used them for numerous different things. They’ve been good to cover things. As far as submitting a claim, I would prefer to talk to a person after having go through the automated thing.

We had some faulty wiring in a light fixture in our dining room and it started smoking. My wife called to request for a service and she said that it was good dealing with the AHS reps. The electrician called us and said that he would plan to be out between 10:30 AM and noon. He said he would call half-hour prior to showing up. We waited until 1 o’clock and we didn’t hear a phone call. So, we called Home Shield to follow-up and see where things were at. They informed us that the electrician showed up at 9 AM and he said we weren’t home. He said that he called, but we never got a phone call. He even took a picture but we were still living at our apartment at the time, so we weren’t here. We needed that phone call so we could have time to get here so we could open the door and he could come in. So, we scheduled a new appointment. I called to do that myself and it worked out just fine.

All our food have spoiled because 1st Choice Appliance Repair came out the first time and didn’t fix it. We put another claim back in so AHS sent the guy back out. He stood in front of our house and said that he didn’t come in because AHS called and told him that they would replace the unit. They told us to wait 24 hours to hear from AHS and if they hadn’t, we should call them back, which AHS sent us a letter stating that they were gonna replace it.

AHS should have a consistent person coming back, though I know it's a little difficult now. For our recent plumbing claim, a previous plumber didn't answer and was kinda standing around listening. I almost felt like he didn't know what he was talking about and he was saying some nonsensical answer that didn't sound right. It was a ridiculous answer that even basic common sense people would say that it was not it. We have dual showers and they're exactly the same. And his answer that a particular part leaked a lot didn't fly. One shower is linked to the other, they're the same tubing, and they're coming from the same port. So, why would one be leaking but the other wouldn't? Then he left but the problem wasn't solved.

When the sump pump went out and wasn’t pumping out the water, I called and made a claim with AHS. However, the contractor didn't reach out to me. I reached out to the contractor. He said he hadn’t received an email or a notification from AHS. He also said that they are kind of slow at paying. But any company is slow at paying, especially insurance companies. He very professional and did a really good job of replacing the sump pump. He said he had one in the truck. But it took forever to get through to AHS to get confirmation. He sat there for a good 20 minutes or so. The hold time was just outrageous.

I had Sigmond Plumbing come out a few weeks ago and then I had to have them come back. The faucet that was broken. They put a new faucet on and then I had water pouring out from this little cabinet underneath the faucet. I was in a panic and I was even trying to call American Home Shield ‘cause I thought I had water coming through the wall and I thought that my ceiling was gonna fall on the first floor. But it was the seal between the faucet and the counter wasn’t capturing so anytime my kids were washing their hands and splashing, whatever water they splashed on the counter was then falling in that where there was no seal. So that was water that had accumulated for two weeks underneath in the little cabinet and it started coming out of the edge and through the cabinet.

There was water showing up under the air handling unit. It was a clogged line and the plumber unclogged the line. He showed up and did exactly what we needed him to do in one day. He was very pleasant and knowledgeable.

Two weeks ago, our upstairs air conditioner unit was not appropriately cooling the space it was for. My wife submitted a claim to AHS and we were contacted by their contractor, Climate King, to schedule the appointment. Their tech did well. The unit needed to be cleaned and after the tech performed that service, it has been operating as intended.

J & A Appliance Repair did the repair. But something else happened with the washer. When it spins, it’s all out of control and it kinda tore up the inside of the washer. So I just bought a new one and got it done. I’m realistic. At a certain point in time, I know I’m gonna give up my appliances. So I’ll try to fix it once. If it doesn’t work then I just move on. I know American Home Shield prorates appliances but the washer was like 10 years old so I figured it was time. In fact, I’ve been with American Home Shield for 10 years, since I moved into this house, and the service is very helpful.

I was not happy with the provider I had previously and AHS came highly recommended. My parents have them. Their website is very user-friendly. With my previous provider, I'd be waiting for weeks to get something back online. During the couple of claims we've had with AHS, the providers have been amazing and responded right away. With the AC, the contractor was able to do the repair right then because he had the part. The garage door guy didn't have the part with him, but he was there the next day and fixed it.

I sell real estate and I usually recommend American Home Shield. They’re rated one of the higher ones. They did great in my claim with the door. It didn’t open and the spring had broken. I called AHS and then, they called the door company. The technician showed up right on time and came within 24 hours, which was good because my car was locked in the garage. He was very polite, and he did his thing and took care of business. Everything seems to be working fine since then but right now, I have another claim that hasn’t been fulfilled yet. AHS gave me the microwave but the contractor came out and said that he had to ask them about something. I haven’t heard back since then and that was weeks ago.

Having a home warranty is very important. I had one in Nebraska and they did a very good job. One thing that they did there with the American Home Shield, they did have a checkup every two years. One year, they would inspect your furnace and the next year, they would inspect the air conditioning and then they’d turn it around. So, they knew it was a service call. And I never did have to have anything replaced because they always serviced everything every other year. And with them servicing the thing, I never had anything go completely wrong. One time when they serviced the air conditioner, it needed a new motor. So, they did it right away. The air conditioner lasted a long time after they kept it serviced. Recently, Scott Heating & Air came out and it went fine. The contractor was very efficient and did a good job.

I had no water pressure one time. Submitting a claim online to American Home Shield for my issue was very easy to do. Van Allen Plumbing, Inc. showed up on the 27th of March and the techs were great. I have since called them to see if they could do an upgrade for me privately and they were willing to do it. But then, everything shut down so we have to wait. Other people should get an AHS warranty.

I was not impressed with another company that I had before and I heard good things about American Home Shield, which was why I went with them. It got a little testy for a little bit but in the end, everything worked out great and I had a decent service. The only problem I had was the time that it took to go through the authorization process. But once that was done and then once the people got out here to do the work, it was great. The contractors were very polite and professional. They communicated well what the problem was. I’ve always appreciated that the service people could talk their own lingo but then when they talk to me, they would break it down to me in terms I could understand. So, that was good.

Bissett Plumbing came out and had done a preseason inspection. And in that inspection, the contractor found out that something was messed up. So he converted that call into a service call, and then came out and completed that. Then, I got back in touch with him because one of my inside units was leaking water profusely. I made another claim with AHS and he called me again and said that would be covered under that previous order because it was neglected to be fixed or addressed.

I had like two claims in a matter of a week with American Home Shield. The one for the garage door went wonderfully. A gentleman from Choose The Right Door was very knowledgeable, courteous, and the whole nine yards. He fixed the problem. The other issue was regarding the air conditioning. There were problems with the ductwork in the attic. It was coming apart and it was not normal wear-and-tear. I told AHS that I don't have any rodents and I go out there. I’m 57 and I’m by myself. The only ones that have been up there in the last four years were the techs and they've been here on and off quite a bit. At least a couple of times a year, I would call on AHS to have something fixed regarding the air conditioning or a clog in the air conditioning upstairs. The techs would go into the attic. It was not like I was pulling anything apart in there.

I had no power on one side of my house because of the breaker switch. I submitted a claim online and then AHS called right away and I got a contractor to come out. It was so easy. They’ve done a really good job.

When we moved into the house, there was supposed to be a service contract left behind by the other owners, but they never transferred it in our name. I had protection with American Home Shield from the previous house and had been satisfied with it, so I went ahead and purchased my own. My experience has been good.

I've had American Home Shield for almost 10 years. I left them for two years to another company, which I was very disappointed with. I then came back to AHS three years ago and I’m fine with them right now. I've had a few calls and one of the contractors that came was Axis Appliance Repair. They came and they did the job. The icemaker was not working and the mechanism of the knob on the washer machine was broken. They ordered the parts, and they came and replaced them. Now, everything is fine.

We have been without a refrigerator for 6 weeks. We had issues with our refrigerator not cooling. They sent a company out in January to fix it. A couple of weeks later, it was not working again. They sent someone out in February and the company said it was not repairable. We called AHS several times and waited hours to speak to someone. They kept saying they did not have the paperwork. The contractor kept saying he submitted it. Fast forward to April and we still did not have a working refrigerator. We were finally able to get permission to purchase one but still have not received our reimbursement. We call daily but we have to wait over an hour to speak to someone.

I have a claim for the icemaker and the contractors were fine. Two men came out at first and they tried to fix my refrigerator. They ordered a part and somebody else came back to put that on but the icemaker still wasn't working. Then, he realized it was the motherboard and he ordered that. He came back to put that on and realized the motor they put in before was dead. But then they called me to say that because of the pandemic, they were gonna have to close and I thought they were gonna contact American Home Shield. But Home Shield said they haven't received anything from the company.

When we moved into our house, the air conditioner wasn't working. We called somebody out to look at it and the tech from that company found that the unit had an electrical problem. The air conditioner person called American Home Shield and stated that we needed someone to come out and look at the electrical situation. Summers and Brown Electrical LLC came and took care of our issue completely. Both AHS and Summers were awesome to work with. They fixed the situation and we are very happy with them. Things have been perfect since Summers came out. I have recommended AHS and both companies that have come out to my house to many people. For anybody I know, if they have a house, they're going to get American Home Shield.

I had called American Home Shield on the 29th. It was for a leak from the air conditioner. The bottom pan was leaking. It took Metro three days to comply. That made the leak worse. The water leaked in one of my bedrooms, and it leaked down to my kitchen ceiling twice. Now, the other problem I have is with my deductible. Our water irrigation did come out a couple of days ago. For them to repair this is gonna cost me out of my pocket $1,500, and that’s what I have a problem with. So, that’s why I have a problem with Metro. They’re supposed to be out between 12:00 and 2:00.

The contractor that was sent by American Home Shield fixed the electrical problem. In the future, if I need any electrical help, I want them to send out that same contractor. Everything with my claim was fine.

We had a garage door problem that was fixed, but the drain on the ice maker freezes and the contractor told me this was gonna happen again in six months. However, the problem just returned and I found it yesterday morning. There’s frozen ice all over the freezer and it’s been just a couple of weeks. Now, I have to go back and play around with this again. Home Shield knows what the problem is and they should have replaced the condenser the first time around.

At the time we were looking for something like a home warranty, I didn’t find anybody but American Home Shield. A couple of my neighbors recommended them too. They said they had good luck with AHS so, I went with them. It’s exactly what I hoped it would be. We’ve had them for years now and so far, so good. I’m 110% satisfied with them. Sometimes, they’re a little persnickety about what they cover and what they don’t. They are an insurance company, so sometimes they'll try to be stricter about certain things and that can rub you the wrong way especially if you’re trying to get your water heater replaced. But I haven’t had any trouble with the contractors. When I had a plumbing issue, the contractor was courteous, professional, came right on time, knew exactly what he needed to do and had no problem doing it. I couldn’t have been happier.

The fan on the air conditioner was running without any cooled air. I was given a week out appointment by the rep from American Home Shield, which was not very good. I called back and asked for it sooner, and they gave me a next day appointment. So, I was happy about that. Their customer service was very good. The contractor came out but I felt so silly that it was just the breaker switch. I called the plumber out too to attend to the washing machine and he looked at the hot water heater for me as well. He cleaned the filter in the shower head but he didn't have to do that. The contractors have been excellent and AHS has been keeping in communication. They called to follow up and see if everything went well. They're doing a nice job.

Hornet Appliance Services was pretty good. When they came out the first time to check the problem out, they looked at and diagnosed the dishwasher. But when they brought the piece for the dishwasher, it wasn’t the right piece. So I’m still waiting on them to get back with me on that. Hornet has passed it on to American Home Shield and they rescheduled something else. I think they’re gonna send another dishwasher. I hope so. I've been with American Home Shield for a couple of years now.

I’ve only had American Home Shield for one year and I’m new with them, but they seemed to take care of the problems that I had. I’ve had had to call in several times in this year and they’ve done everything that I needed. But when we had a hot water heater go out, I had to spend $500 out of pocket that I was kinda surprised. It was a new hot water heater but we could’ve want a cheaper way to do it. But maybe they wanted to make sure I have the best. Other than that, they seemed to do real good with everything else.

I had an outlet that wasn't working one time. I called American Home Shield and they asked us to call T & J Investments, Inc. The rep from there said they were gonna send someone to look at my issue because I didn't file a claim. Their techs came quickly and fixed my outlet. They did a good job. Now my outlet is working.

There is no electricity going to my water heater so I had no hot water. Brutinel Plumbing & Electrical was able to help that day though they had to come out twice, which was annoying. The first time they came out, they had to replace a part on the water heater. And the next day, because the drain on the side of my house that's where the water heater would normally leak out, was steady leaking all over my sidewalk, in my rocks, and right up against my house. They had to come back out and fix that too. So whatever they did to the water heater, it caused that drain to start leaking.

There was a leak and All Hours Emergency Plumber had to replace a whole lot of the pipe. Then, they found that there was another leak in the part that they didn’t replace. And while they were cleaning out the pipe, there were some things that got into the line and they came out again to clear the line. The piping that was put together is slightly lower than it was before so now, there's still a leak, only it's from the bathroom sink where the pipe runs in where they put everything together. Other than that, the contractors did okay and they were very professional.

The website was user-friendly, but I would prefer some options to choose a provider out of the ones that are contracted with American Home Shield. Usually when I make the request, they push an option to me versus me selecting. I’ve dealt with two or three providers and I would just prefer to be able to select which one. After making a request, I expect a call within about 24 hours to set up the appointment to make sure I’m available as well. In normal times, the contractors have been very professional. They keep their distance and they do their job, but they need to be mindful of washing their hands when they come in. It’s understandable though. When our faucet was leaking, we had Plumbing Enterprises change the faucet out. I got a new unit, they installed it and the leaking stopped. All in all, American Home Shield has been very pleasant. When I call them, it’s not always the best of services but it works itself out.

I submitted a plumbing claim with American Home Shield and it was easy. My work schedule made it difficult for the company to schedule a visit but they were available quickly like in less than a week. C Mayes Plumbing came out and changed my garbage disposal and sink faucet. Their tech was fine. With American Home Shield, I feel confident that the problems that I’ve had were fixed, so I feel confident too that other future problems would be fixed as well and would be hassle-free.

When I had a plumbing issue, I submitted a claim to American Home Shield and their contractor, C Mayes Plumbing and Heating came out. The claim went pretty well. C Mayes showed up on time and their tech got the work done really fast. He replaced the sump pump but there is a leak from the new equipment that he installed. The pump itself isn't leaking but the piping that comes out of the ground next to our drying machine is. There are a couple of rubber fittings with some clamps on there that he added which leak. Every time the sump pump discharges water to try to get it out, the leaking happens.

We had some work done to our septic tank, and evidently, the guy from Passion Service Pro that put that new pipe in had to make a new access hole for the pipe. There was something that was hanging up the toilet paper because the line kept getting stopped up. The guy just kept flushing it until he got it unstopped. But he was very nice and he did a good job.

Hazelett Appliance did another one of my claims, so everything went smooth and everything was fixed with my recent claim. It was fairly timely. The technician had to order a new part so just the time that it took for the part to come in. But then he came in and took care of it. He's pretty good too as well as asking ahead of time what the issue is so he can almost identify it beforehand and bring a part to see if it's that. So he didn't have to come back multiple times. It's extremely important to have American Home Shield. The first time I called to put in a claim, I wasn't aware of the process and I was waiting around for somebody to call me which took a couple of days, even almost two weeks. I'm only aware of the claims process now that I've been through it and it has been fairly easy.

United Air Temp came out once but they didn’t have the part, which was okay. They don’t always get to read the comments that I put in. So then the tech had the piece shipped out here so I have it. But we were getting this COVID thing and I asked them to make sure the next guy wears a mask when he comes in because the first guy didn’t. I just wanted that. You have to go the extra yard. But when the guy called on his way here, he said he saw that I wanted him to wear a mask but that he doesn’t wear masks. He said I would have to call back and find somebody who would wear one. So then I had to call and reschedule because they couldn’t get somebody out that day.

I bought my home in ’09 and my mother told me that after about 10 years, you’re supposed to have a home warranty company. Last year, I had to replace my kitchen utensils, the fridge and everything. If I had American Home Shield, then I wouldn’t have had to do all that. But I did replace it. So, just in case, in the next 10 years, it’s covered with AHS. My neighbor next door has them and told me that it was a good service. When the fan on the AC wasn’t blowing, I called AHS and set up an appointment. I told them that the AC wasn’t working and they scheduled a company who called me the next day. When I called them back, they told me that it would be a week from the time that I called them. So, I called AHS and told them that it was unacceptable. I was without the AC already for three days at the time. So, they scheduled me with another company.

My sister recommended American Home Shield to me and their service is very good. Every time that I call and need something, they send people as fast as they can and the people come immediately. Sometimes, the people that perform the service go faster than the other ones but that's something that AHS cannot control.

Our hot water heater was making a funny noise and it needed a new release valve. Submitting a claim was easy. I did everything online. And then, BB Lewis Plumbing came out. I also had the AC tune-up. Home Shield was great.

I got this contract when I bought the house seven years ago and every time I've called, American Home Shield has been helpful. They've been responsive when I've called up too. Recently, the dryer has been having some issues. It was wigging out, stopping and making all kinds of noises. Initially, I called for a service request then someone came out and looked at it. They said they don’t do gas and it was my fault because I was not aware the dryer was gas. It plugs into the wall, but it was just with electronic. I called back American Home Shield and told them they didn't do gas, that I needed someone else.

I didn't know that I was supposed to purchase some kind of a kit so that the washer and dryer could be stacked. So, when the contractor came here, I didn't have what was necessary to put it back the way that it was. Letting people know would have been good and nice, but it’s minor. I have been without a washing machine for two weeks and the process took a little bit longer than I had hoped, but for the most part, it was good. It would be nice to have a little bit faster, but I'm not complaining about that. AHS saves some money and I'm grateful for that.

I like American Home Shield. They come out and do what they need to do, and they let you know what’s up. I had a recent plumbing claim and Hardy Plumbing came out. The guy from Hardy was very nice and he looked around. He was saying that there was a hole up in the roof part. He said because the floor on the attic was wet, the water was dripping down from up there onto the furnace. So then, I called my insurance company. They sent this guy out to check for the insurance, and he was saying that it wasn’t the roof and that the water was coming from a leaky pipe around the furnace itself. So now, I got somebody who will be coming out to check to see if it's the furnace or the roof.

With American Home Shield, I used to pay for the service when the service was rendered. I’ve had them before when I lived in Arizona. And now, they collect the money upfront before the service is even rendered. But I was really impressed with it. The last issue I had was a minor plumbing problem and the company contacted me right away. They said they’d probably get somebody out in 48 hours unless we had a cancellation, and then they called me up and said, “Hey, we can get somebody over there in two hours.” I live kinda in the boondocks, so I was very happy with the experience.

The tech for our washer was super nice. He explained everything and he was quick getting the part. For our fridge the part took about a week to get it. The tech had to fix the bottom. The wheels fell off. It was messing with the door closing. He fixed it all and it works good now. We were able to move it. A couple of years back we were at a tough time when the heat went out and I have kids, and this was and it was snowing. It was 55 degrees in our house, and I couldn’t get anyone to come out right away because a lot of people were having trouble. American Home Shield wasn’t going to reimburse for me to have somebody come, and it wasn’t an option. We had to have somebody come to fix it right then. It was like midnight.

American Home Shield had Sears come out to repair my appliance and we had no problems whatsoever. We had no difficulty submitting the claim or getting anybody to come out. AHS notified me who the person was gonna be, and the company called me and then notified me who the person was that was gonna report to my house. AHS have been a blessing to me over the years.

There was a short in our oven and we submitted a claim over the phone. Sears came out and assessed what the problem was pretty quickly. They found out what it was and they ordered parts for the problem and had them delivered to our house. Our interactions on the phone with Sears weren’t contentious or anything, but we weren’t able to get a lot of information from them. We were told when the parts may come but one of the parts was on backorder and we didn't get any notification from them after their initial visit when they'd be coming to install the parts or when the parts were expected to be delivered. We got information from American Home Shield but Sears didn't really offer much information. We’ve had really good experiences with American Home Shield except for this claim. But the people that came into our home were pleasant. They were courteous and clean when they came in.

American Home Shield sent Whirlpool out for our appliance issue, but then they couldn't make it, so they sent Sears out. It’s been the same issue. They came out in December and the door wouldn’t lock. It kept throwing a code. Then supposedly, they put in a new computer for me, but then just over a month, it went out again with the same issue. The guy said the wire came loose out of the computer so I paid the $75 even though it was just three days past the 30 days. This recently, the same thing happened. We shut the door and it just sat there and clicked. They said the computer’s out again and that they'd pay for it, which was nice. They ordered me a new one and now we're waiting for it.

I have a Whirlpool refrigerator and it has a built-in icemaker with a dispenser for water and ice. There was no water that was going into the ice maker to freeze the ice and then spit the ice back out into the bin. The whole machine was malfunctioning and I needed somebody to come out and tell me why. American Home Shield has been really easy to work with. I typed out what the issue was on the website, submitted the claim, and in 24 hours, I had a company that was assigned to handle that claim.

Comfort Pro showed up on time and took care of our AC and got it functioning again. The technician was clean and well-dressed. He knew exactly what to look for. He jumped up on a roof, came back down and said that it was a capacitor problem. He had a capacitor on his truck. He popped down to his truck and went back up on the roof and plugged it in. He was in and out in maybe 25 minutes. In my opinion, he did a really good job. He was knowledgeable and professional. American Home Shield does everything telephonically but they get things done. They are a little better than the other company I had before because AHS parcel out the service to various contractors versus my previous company where it was always their people. So a person who was a specialist in AC came out and fixed the AC.

Total Air Care came out for our AC unit. First, they said it was a thermostat and they replaced it. It had cooled down. By the next week, when it warmed back up, the tenant realized it was not producing cool air. Total Air came back out and gave us an invoice that said it needed 10 pounds of Freon, or that we could replace the whole unit. That Sunday, I got a call from American Home Shield. Total Air told them that it was the condenser and it wasn’t covered because of storm damage. But there was no damage to that unit. It had run all last year. American Home Shield said they could send someone else from a different company out. They sent a tech Advantage who did diagnostics and determined that it was two capacitors and that the unit only held 7 pounds of Freon.

We had a water leak and Immediate Response Plumbing & Rooter Service came out. They came back to fix the bathroom. They fixed it a couple of times 'cause they couldn't fix it right. I didn't think they tied the screws underneath really well. They left it kinda loose. The water was coming there from underneath the tank, the one that's connected to the seat. They came back and he said, "I had to tie it up." I said, "Are you sure that the seal is not broken or the tank is not broken or cracked?" The guy said they didn't know. So, they just sealed the cap and tied it again. Right now, everything is good. No problem, so far. American Home Shield is good as well. I never had a problem directly with them.

I had no hot water so I called my warranty company. I spoke with someone and I was told that there was going to be a $100 service fee that I didn’t know anything about. I was told Plumbing Enterprises was the company that would be coming out and that I should look for an email or call from them. The company called me though. And as opposed to being told 24 to 48 hours, the contractors were out the next day. My concern was I had no hot water and I couldn’t be waiting for two days because I had already been waiting for days.

Someone told me about American Home Shield so I gave it a try. I felt it was something good to have and I've been with them for two years. When my toilet was leaking, I called to make a claim and paid the $100 deductible. The process was easy. They sent out High Priority Plumbing and they were here the next day. This company was excellent. I thought the toilet was leaking from the bottom but the tech said it was leaking from the back of the bowl. Since the service, my toilet has been functioning flawlessly.

My air wasn't getting cold and I had Barnett Air Conditioning come out to fix it. They fixed it that day. American Home Shield has handled everything that I've requested fine. I submit them online. Just read the policy to see what it covers before buying.

Everything was fine when Appliance Works came out and fixed the dryer. However, I’ve called in about an issue six times for the last two weeks and still haven't got a callback from Home Shield.

The plumber from Home Choice Services is a great guy. He took care of the problem. He was quick, clean, and very pleasant.

I was with AHS a long time ago, but then I was on a budget and had to cancel. I then signed up again. The tech who came for the dryer and dishwasher was very helpful. Something was broken inside the dryer. The valve was loose and he was able to repair that. But he had to order parts for the dishwasher and scheduled to come back.

I always recommend American Home Shield to my friends who are purchasing a new brand new home for the first time. It's really easy making a claim with them. You go online, enter what the issue is then either you’re prompted to call this number and this company or they send somebody out. The only thing is there's pretty much just dropdown boxes kind of thing online. If you don't have anything from the dropdown box, you pick other. But it doesn't give you an opportunity to type in what the other is.

Thank you for resolving this issue in short order.

I will explain it to you and you do with it what you like. My hot water heater stopped producing hot water. They sent out a repairman. He reset the sensor and said that they are very sensitive to vapors. And I should move a paint can, which I did. The heater shut off again within the hour after he left. The second repairman came the next day and did the same thing and recommended we call the local gas company, which I did. The gas man found a gas leak within the the box that controls the thermostat.

There was an internal leak inside my toilet tank, so it was leaking water all the time. I submitted a claim to American Home Shield on a weekend. A guy from G&K Plumbing came out a couple of days later. I've had several home warranties before. American Home Shield is the best.

A lot of times, American Home Shield would refer a company from one area and that company would call, find out where we live and say they don’t service our area. So then I’d have to call American Home Shield back again. But my appliance claim went fine. Sears came out first thing in the morning and they were able to take care of my appliance issue right away. So we didn’t spend the whole day waiting on anyone. However, I had a claim for my ceiling fans in my living room from over a year ago and nothing ever happened. I ended up hiring someone and paid over $500 out of my own pocket. I believe I paid the deductible on that too because American Home Shield did send someone out a couple of times. The tech said that he had to buy new fans, for us to pick up. We called him and contacted him, and we also called American Home Shield but the guy never came back out.

We had a stoppage in our kitchen sink and the guy from JD Drain Tech came out and snaked it. The claim submission was super easy. The AHS reps were really pleasant. They answered the phone on a Friday night and it got assigned to another plumbing company. So, once you call in your problem, they’ll put in the order and they assign a company to your problem. I looked at the company after they assigned it, which was about 30 minutes later. I wasn’t happy with what I saw online about the reviews and about the company, so I called back right away. The agent I talked to didn’t really wanna cancel it ‘cause they were not supposed to do that. Then I told him that it was a weekend and I couldn't even use my sink. I didn't wanna be stuck with a company that wouldn't do good work.

Home Shield is well worth the money every month to have that peace of mind that I'll have assistance if something major breaks down. The technician from A-US came out for a checkup in preparation for the hot summer coming up. He was very professional and knew what he was doing. He was very friendly and he kept the social distancing that we're under. He went right to it and was very helpful.

There was a leak on the water heater and I called the technician on a Sunday, and they got contact with me that night. They were there the next day and fixed it. That was the second time I used them, so it was good. I like American Home Shield a lot and by far, this is the best one I’ve had.

The process was good. I had a claim for the AC because the fan motor wasn't working. There were some email responses, telling us who to expect, and there was a phone call and an email from Total Air Care. The response was within the 48-hour period. The guy came out here, assessed it and got it working. This was the first time that we ever used the warranty so I didn't really know what to expect. But that's what I wanted and that's what happened so I'm happy with it.

They are good. They are punctual and have good people doing the repairs, so we are happy with them. Otherwise we will cancel them.

I went with American Home Shield since they covered more items and so far, things have been good. I've had them for two years and I haven't had any problems with covering any of the items. The response time is good and the contractors have all been good as well. When it comes to submittig claims, I’ve done both online and over the phone. The last one I did was online. Ace Appliance came out and it was great.

3 D Hoover Services was on time. They assessed the situation and I didn't have any problems with them. I had a little problem with American Home Shield though because I sent them the receipt, and they only sent in for one appliance when the one receipt have both appliances on it. I didn't see how they could see one and not see the other one. They finally sent the check for the other one. Then the rep said that I have to wait another timeline, when I felt like they should have sent it. It was their mistake. They should have went on to send it out. Also, at first they said they had given me a brand that they were gonna send, and then they turned around and said, "Well, no, don't send that brand to this area," and I didn't understand what the areas had to do with the brand.

The fan was not spinning and the air wouldn’t come on. The guy from All American Services came, looked at the fan and he told me that I needed to replace the filter. He gave me the filter size and all that. He also offered to put it in, but I didn’t have one so he asked me to just get another one. Then he went out to the back and replaced whatever part that needed to be replaced on the actual system outside. So, overall, it went well. The process of filling out a ticket and signing up for the service with American Home Shield was really easy and simple to do.

The guy from Backyard Pools was really great. He knew his stuff and he was really quick, efficient, clean and to the point. The Coronavirus is prevalent so when he came in, they made sure he was all wrapped up. He's a really respectful gentleman and really impressive. American Home Shield is superb and amazing. We like them and we'll recommend them.

A&S Plumbing came out when my hot water heater wasn’t heating water. When I spoke to them before they came out and told the tech what it was doing, he guessed that the issue was the gas control module on the front of the hot water heater. He went to the supply house and picked one up before he came to the house. The following morning, he came out and verified that’s what the problem was and had the unit there so he was able to replace it.

I had been with the same company for 15 years and they suddenly went out of business. They were really good. I was looking for other companies and I did a little homework. The first one was Choice Warranty, which was awful. When the year came, I looked into my second choice, which should’ve been my first, American Home Shield. I just renewed it for the second year. They’ve been pretty good. Their referrals are very quick. It’s less than an hour sometimes that I get a call from the contractor. Everything they do is very timely and their access is very computer and user-friendly.

I filed a claim for my AC and everything went fine. Bella Heat & Air came in. I really like them. They fixed it and everything works.

There was a leak at the well pump and I sent in a claim online. It was easy to do and they said we would be contacted by the contractor within 24 hours and they did. We had good service. This is my second year with AHS and we like the fact that they cover the well pump and septic and a lot of different appliances.

I have an older air conditioning unit and it leaks Freon every year. It’s one of the older units that takes the more expensive Freon. Every spring, I turn it on and check it out and can hear gurgling in the line where it was low on Freon just a little bit. Freon has to be put in it every year and the same man, Kevin, comes out. I really like that because he knows the history of my unit. One year, another tech came out, but I like that they knew the history of my system, which is very helpful. I didn't have to tell them what was going on with it. Kevin said that the leak is so small and it’s probably in the A-coil, which makes it very difficult to find. He also said that the leak has to get up to a certain percentage before they would consider replacing the unit. But he does a fantastic job and always shows up on time. He's really fast and I’ve been very happy with him.

When we bought everything for our house, we wanted to make sure everything was covered. We went with an American Home Shield warranty and we've been with them for 10 years now. I called in a claim to them one time and we had a company come out twice for the same repairs. But then, they couldn't fix our issue. AHS got us another company, Valleywide Appliance Repair LLC who then came out to do service. The tech who came really knew his stuff and told us our unit was no good.

The one claim I had with American Home Shield was submitted online and it went fine.

If you’re going with a home insurance policy, make sure to verify that the people that you’re working with are up to par, and AHS is. Any time I buy a home, I always go with them. I like that submitting claims is simple and that they get on it really quickly. Moreover, their contractors are really nice to work with and knowledgeable. When the AC wasn’t working, the contractor who came out, was really good to work with. It was flooding because it was doing a backup and then all of the water was dripping inside the house. He looked at it and put Freon in. When I went back, it was starting to blow hot.

The water heater broke. High Priority Plumbing Services came out the following day and they had to replace it. The technician was good and professional. I appreciate what he did. I liked that American Home Shield was quick on the processing. I didn't have to wait long. It was dealt with in a timely manner. They were excellent. In fact, I recommended two other persons to them.

Our house is 13 years of age and pretty much, things are starting to go downhill now. We've had it on American home Shield coverage for two years and the service has been excellent. At this stage of the game, everything is fine. They're doing a great job and I thank them for their services. They’ve done the ducts in the house and they took care of the small stuff too. They had someone from Proven Professional Construction come out when our food processor wasn’t working. He said it was kinda old and that he was gonna put in a request for a replacement. But I haven't heard anything back from either the vendor or American Home Shield for like three weeks now. I am just pretty much giving them time to do whatever they need to do given this pandemic stuff.

I used to have Select Home Warranty, but I wasn’t satisfied. If I had an issue, the numbers they would give me would be for companies that weren’t even in business anymore. I canceled the service and then my sister told me about AHS. Interacting with the AHS rep was seamless when I called for my kitchen sink stoppage. They said the claim would be submitted and I would get something back from the contractor. The contractor was very professional. However, he had to come back briefly because one of the pipes was not tightened. I had to wait a few days and put something under there to collect the water until he came back.

From beginning to end, everything was great with my plumbing claim. The contractor answered right away, came right away, ordered the part right away, and came back right away. The fellow who was here was very clean. People were wearing gloves when he came, but nobody was really wearing masks yet. He was not wearing gloves and when we spoke about it, he said that he didn’t really believe it was a problem. He thinks it’s made up and I disinfected after he left, which was fine If I had to use a company privately, I would recommend Cascade Plumbing. We were happy with our first year with AHS and we're now in our second contract.

Everything with my AC claim was excellent and I really appreciated that it was done. I didn’t have to wait a few days. I have made a note because ACE Heating is very good.

We weren’t having any hot water and that had gone on for a little bit. It was just a matter of relighting the pilot light and then we had to have them come again because even with the pilot light lit, it was not producing hot water. We called American Home Shield, and they sent out D & B, and they came and did an evaluation, and concluded that we needed a new water heater. I'd be happy to have that contractor come out in the future if we ever need anything done as far as plumbing goes. American Home Shield covered the water heater for us. The tech was very professional, very knowledgeable, answered our questions, let us know what was going on. He cleaned everything up. We have recommended people to American Home Shield because they provide outstanding coverage if something breaks down and needs to be replaced. It is worth every penny. It was a really good experience.

The first time Myers Comfort Specialists came out, the air was not cooling. It was running but wasn’t cooling. We paid and AHS paid for a new compressor to be put on. Then we had to do a second work order because the lines on the air conditioner were freezing up. The second time Myers Comfort came out, they said that they didn’t put enough Freon in it and that when they put the compressor on, there were some screws that they didn’t put on. So, some of the Freon was exiting out. He had to recharge the Freon and put on those screws that should have been put on the first time.

I called AHS to submit the claim for the washing machine and the rep was terrific. I requested Dill Appliance because they're so good. They came before for the oven. They were great as far as following up, scheduling the appointment, and showing me what the issue was. They were quick and wonderful to work with.

The air conditioning system was not cooling so I filed a claim and I had a prompt call from AMP Mechanical. They came out and they were very professional and very friendly. They did their jobs and left. That's all we wanted them to do. Since they have been out, it is currently cooling.

We had a leak on the disposal and at the same time, we had a microwave issue. For the disposal, the contractor came the next day, which was fairly quick. They then got it replaced and working. For the microwave, the contractor came out and said they needed to order parts. We were waiting on the parts but AHS said that we could get a new microwave. Then they had to give it, which took about a couple of weeks, which was fairly quick. Both contractors were polite and did their job.

My husband called a claim in to American Home Shield for our clogged shower. They sent DDependable Service. It’s the second time we’ve had to use them, unfortunately, but I can’t say enough about them. They were here within 20 minutes. The repairman called right after we called and sent us a message telling us who they were going to be. The first time, he said, “Is it all right if I’m there within a half hour?” My husband agreed. On the second one, he called and said, “I’m about 20 minutes away,” and my husband said, “Wonderful.” The first time, he came by himself, and the second time, he brought his father with him. He was very pleasant, very aware of the Coronavirus, wore gloves, brought his own paper towels, and didn’t shake hands. I don’t think we’ve ever been so pleased with a repairman at all.

There was a pipe in the AC that was broken. So, the United Air Temp tech drained it and it was all fixed. We got billing issues so I have someone working on it.

I've had a great experience with AHS. Having them takes the stress off. They find the person to come fix whatever needs fixing.

My first claim was in February when we found that the panel in front of the oven wasn’t working correctly. We couldn't put in the number 3 after it warmed up a little bit, which was quite annoying when you’re trying to cook something in it. We got a callout and the guy came out and ordered the panel. Unfortunately, it’s gone out of stock so they couldn't replace the panel so they replaced the oven, which was good. When we had to do a rekey, the person who came out was very efficient. He got the work done in a very short period of time and everything was great. He was very pleasant. I’ve been very impressed with how AHS is efficient at getting things done quickly. Everything has worked out very well so far. The replacement, if they can’t fix it, is a big benefit for us, especially in our oven situation.