American Home Shield Reviews

I recently had a pool filter issue when it stopped working. They sent a pool man to fix, he said he could not. AHS refused to replace saying due to excessive water pressure, which was erroneous as there was no way that could be established as that was the broken part. I got a call from AHS saying refused and the excuse given. I contacted BBB and miraculously they have added storm damage (another complete fabrication) that has never been mentioned until it was pointed out excessive water pressure could not be proved as cause. I told the man from AHS I would have to get it fixed somehow and would send them the bill. My pool man did fix it and I paid him $200. I have been paying extra to AHS for decades for pool and as this is first claim I have put in. It obviously is usual wear and tear as not been replaced in all that time. AHS refuse to pay the bill.

I have had a contract with AHS for years. It is disappointing that one has to wait on hold for 22 minutes only to have someone hang up. Called back and spoke with sales, but there is no option except to wait on hold. Currently at another 28 minutes on hold to try to resolve a problem with a service provider that is WAY less than helpful. I gave two stars because waiting on hold this long to resolve an issue that the vendor said only AHS can resolve is ridiculous! And, using providers that don't want to do anything is not acceptable.

On 3 separate occasions I have called American Home Shield and each time my “coverage” did not cover the broken appliance or issue. 1st was our HVAC, sent out a tech who lied about the time they would arrive after I left work early and made plans to meet the vendor for service. They showed up moments before I did and then left saying he didn’t have time to wait around, leaving my wife and I without AC for another 2 days. Then second vendor who came out didn’t fix the issue but instead created a new problem and said we would have to call him back out to fix that issue on a later date. All in all terrible experience.

I have been paying for my home warranty for 4 years now. Today I called because my water heater is broken and we have no hot water. I told them I have children in the house and we can’t go without hot water. They told me that it’s not an important enough problem to put it as expedited and I would have to wait 3-4 days for someone to get out here. How is no hot water not important? They refused to get someone out here sooner and then hung up on me when I asked to speak to a manager. Horrible customer service.

I have been in retail for 25 years and the one thing that can lose a customer is promises made and never completed. I was given a discount when I renewed this year not much but $70. I have spent the last 2 months trying to get that credited to my account. 6 different customer service reps saying they would get it taken care of. Confirmation number given to me that mean nothing because there is no follow through by these reps. Could training be the problem or the fact that they just do not care. Tired of getting past due letters. Seems those can get taken care of and sent out but no such luck with any other resolution. Supervisor is saying he will get this handled so I will see if the follow through is any better than the rest of them!

We have two open service requests. One is minor: a pipe leak. We requested service 9/21/2018. Today is 10/8/2018 and the small pipe leak is still not fixed. Also on 9/21/2018, we requested service on a refrigerator. AHS has sent two different contract companies and three separate service visits and the fridge is still nowhere near fixed. In between each service visit, I called to ask how to simply get a replacement fridge since I only have 1 fridge and have food spoilage, high eating out bills. The call center employees could not fluently speak English and would not transfer me to someone who could nor transfer to a supervisor. I had no choice but to wait for the next service. In the 3 service visits for the fridge, the contractors have replaced 2 parts and have spent 6 hours in my home.

All potential customers beware! It took me calling this company 4 times in order to get my refrigerator repair on the list! I went a total of 10 days waiting for a repairman, there still isn't one but finally I called GE and one is scheduled. Each time I called I was on hold for more than 30 minutes and was assured a repairman would be there. Then on the day he was scheduled I called GE and I wasn't on the list and it's impossible to leave feedback or contact a supervisor. This company is honestly more into collecting their money than customer satisfaction! BEWARE!!!

HORRIBLE Service in the Hampton Roads Area: AHS chooses the worst contractors to work on homeowners' appliances. My AC unit was leaking. I requested service and a contractor was dispatched the following day to my home. The contractor said that my coils were dirty and he had to clean them. I cleaned them before he arrived so I know that he was not telling me the truth. The AC unit continued to leak after he left, so I contacted the contractor again!!! They returned the next day and attempted to stop the leak by patching it with some type of substance. My 13 year old son could have played arts and crafts with my unit and would have replicated what the contractor did. This is embarrassing and a complete ripoff.

The squirrel cage fan around the blower motor on my AC had some broken blades and I submitted a claim for it online with American Home Shield. That is how I usually submit my claims and the online submission process was easy to go through. But I wished that they would allow me to select certain contractors that I wanted the call to go out to versus some other ones.

The faucet in the bathroom was leaking and I called American Home Shield to submit a claim. They sent someone out and the person who came ordered one hot water cartridge and another one for the cold water. He stated that once the cartridges get replaced, that should solve the problem. The cartridges were ordered a couple of weeks later. They sent another service technician out and once the cartridges were installed, the technician checked and saw that there were no more leaks. He told me to contact AHS if I had any problems and they would send another technician out if the problem persists. Two hours after he left, I still had dripping water.

The spinning cycle on our washing machine went out of balance and it was fixed. It stopped doing the issue for a while and it came back again. I put four towels in and it went out of balance. Although I like talking to a person, I submitted the claim a second time through the machine on the phone. The contractor that was sent out was excellent, but the damn washing machine is beginning to have a problem again. Overall, American Home Shield has been wonderful and I'd recommend them.

I went to American Home Shield's website and submitted a claim for the duct issues I was having. They came back to me and let me know that they were gonna send somebody out. Wyatt's Air Conditioning came out and they were super good. They were very professional, knew what they were doing and were quick to respond. They did a good job of evaluating the unit and they did it without interfering with my daily routine. They told me that the biggest problem with my air condition was that it's an old system. I've had an air conditioner and electrical business in the past so I knew what they were talking about and they didn't try to snub on me or tell me that I had to do this or that. They did what was necessary. They also did a great job of cleaning up after themselves. I'm very pleased with American Home Shield and I'd recommend them to anybody.

My garage door opener wasn't opening or closing and when you pushed the button, it just hummed. I submitted a claim to American Home Shield and it was very easy. I went online, filled up the information, and within a day, I got a text message from the folks who were gonna come out and repair it. A day later, the tech came out and after telling him that the garage door opener wouldn't budge, he went up and worked with it.

I love American Home Shield. I filed a claim online for an AC issue and it was convenient. There was a block somewhere inside, where the runoff go so they sent out the AC guy. The service has fast turnaround time. He came out real quick and took care of it. All of the contractors of AHS have been excellent. They were very nice, polite and real professional. AHS is there when I call them. Get AHS and you’ll be satisfied.

All my family uses American Home Shield so when I bought my first house recently, I turned to them. My most recent claim to them was for my refrigerator that was leaking from the water filter, from the tubing behind it. Everything went really smoothly. The response was quick. The contractor was out there in one or two days. The technician was very courteous and clean. He put on his little shoe slipper and made sure he wasn’t scratching the floor. He also went the extra mile and made sure my ref got fixed the same day. The part that he was going to order was gonna take a long time and we both agreed to just put in a cool, nice, little elbow to fix it. The repair was great. Coming from a repair background in mechanic, the way he thought about it was good. Instead of waiting a week or so for that one piece, what he had on his truck was basically the same thing. It was a great way of going about it, but he made sure I knew exactly what he was doing.

I called American Home Shield's 800 number to submit claims since we had two issues at the same time. Both the heating element of our dishwasher and the freezer in our refrigerator weren't working. The claims rep that I spoke with was friendly and seemed really knowledgeable. The tech replaced the computer board in the dishwasher. But the refrigerator was so old that the contractor couldn’t get the parts for it, so they replaced it with new one which obviously works great. Having a warranty on my property is valuable. I’ve been carrying my warranty with AHS for a year because that’s how long I’ve lived in that house and I’m very satisfied with the experience that I've had with them. I’d tell my friends to give AHS a call.

When my pool pump wasn't working, I had to go to Home Depot and buy some chlorine shock. I had poor chlorine in the pool. We have a waterworks for flood and we used that to separate the water. I couldn’t use the chlorinator as it wasn’t working. I had to chlorinate via another means and it added some extra work for those four days. I submitted a claim for the pool pump to American Home Shield and the process was fairly easy. Doing it online was easier than by phone. I just had to click the pool pump from a dropdown menu and describe my problem. I was notified two hours after that and they sent a text saying a contractor has been called.

The spin cycle kept banging the tub of the washing machine, so I knew the balancer was off. I submitted a claim with AHS, which I've been doing mostly online, and their website was pretty simple enough to navigate through. As soon as I submitted the request, I got an email back and someone called me shortly. I took off four hours from work that day and I requested the afternoon time for the contractor to show up because they always say between 8 and 12 or 12 to 5 but I needed them to be more specific. So, the person on the other end said they'd get to me at the last hour which was the 12 to 5 that I told them to. But they never showed up.

A drain clogged and I filed a claim for it online with American Home Shield. But I didn't hear anything from the original company that they assigned the claim to, so I called in. AHS then reassigned the claim to The Lindsay Company who were able to do the fix on the same day. I paid for the service call at the time that I made the service request but AHS assigned those funds to the company that never showed up. So, I’ve been getting a past due notice ever since on the $125. I've called about four times for that and I don't love that I'm getting a call center that's in another country. There's always a language barrier related to that. I had a more recent claim with my air conditioner that I couldn't do online because even though everybody tells me this $125 past due is taken care of, it still blocks my account from any online request.

I had a couple of issues at my home and Gator Drain and Plumbing came out. The very first issue was a leak in the faucet in the master bedroom and the first guy Gator sent just sealed it up. Also, there was black, rubbery stuff coming out of the bathtub right beside the sink. I said to him that I wanted to make sure those issues were not related, but he wouldn’t check in to see if they were related or not. He sealed it up and since then, I had that rubbery stuff that came out again. He was absolutely terrible and rude and that was when I said to Gator that I didn’t want them again.

We closed the garage door, it bounced right back up and it kept doing it. You had to hold the button down and sometimes that still wouldn't do it. It got so bad that you had to hold the button down inside the garage and then go out through the front door. I called American Home Shield to submit a claim for repair. They are one of the better companies I like dealing with on the phone and I've always had good interaction with their reps.

I've had long waiting periods with American Home Shield, being put on hold for 40 minutes and then getting through to somebody. One time there was an overcharge on one of the claims, and I had the representative say, "We'll delete that and give you a credit" three times, and then I'd have to explain it to somebody new all over again. It's the same way with my name. My name has been misspelled from the beginning, and everybody said they would fix it but it's still misspelled.

American Home Shield is a very good service. They give us peace of mind knowing that there’s somebody out there that’s gonna take care of home issues. It’s nice to hand those off to someone else for them to make the calls and arrange the appointments. We just purchased our home and the appliances are failing one at a time. We had water that comes out of the refrigerator door and it froze inside the door, so they had that fixed. We also had the pump go out of our washing machine and they had someone come out for that. Then we had the dishwasher quit working and they again sent someone out for that. So, we’ve had several calls recently. Hopefully, they come in threes and that’s the last thing.

I really like American Home Shield. Their online claims process is very easy. I filed a claim for my air conditioner and they responded through email. The contractors that they sent out were great. He was early, very polite and very informative as far as what the issue was, what they were gonna do. He had the parts on hand and completed the job the same day. He was for there 45 minutes. The air conditioning works great now. American Home Shield is a very good company and it’s worth it. I’ve already recommended them to several people.

All the representatives at American Home Shield are very nice and very helpful but it takes at least an hour to get a hold of them. Both my ACs, the main one and the one in the bedroom, broke so I had a claim for both of them. And this last time I tried to get ahold of AHS, it was like 35 minutes. They have the option to call me back and when they do, I call back, press one, and then I'm on hold for another 20 minutes. I used to have a company called Total Protect which was in mom and pop’s smaller place but the service is a little bit easier to deal with.

The washer was retaining water so we called American Home Shield. They set up an appointment with somebody that didn't service the claim. AHS resubmitted it through somebody else and the contractor came out. He was polite, personable, worked off by himself and did his thing. The washer has been perfect since the repair. AHS is like an insurance thing for the appliances and it's valuable. I’ve already recommended them to a couple people.

Some of the burners of our stovetop had worn out and it was replaced. Submitting a claim with American Home Shield was easy and everyone involved did a good job. But there was tremendous confusion between AHS, the company hired to deliver the product and the local contractor hired to install the stovetop, about which part of the process was who's responsibility. The whole claim took over a month to complete so it was a bit difficult to prepare a meal during that time. Nevertheless, I'm generally positive about American Home Shield. It's overall a good value for me as a homeowner.

Our garbage disposal wasn't working. I called American Home Shield and the reps I spoke to were very good. They answered my questions and they told me that they were gonna call somebody. That somebody then called back quickly, so it worked out well. A tech from All Hours Emergency Plumbing came out after a couple of days and he checked the unit to make sure whether he could fix it or he needed to replace it. It didn't work, so he replaced the unit that same day.

I had an easy and quick experience when I recently submitted a claim with American Home Shield for my doorbell and back outlet. I did that online and navigating through their website was simple and self-explanatory. A contractor came out in a couple of days. The tech was great and very friendly. He got in and went right to work to fix the problems and everything has been operating great since the repair.

I like American Home Shield warranty and would not choose another company. I've had AHS for years with my other home and anybody that they sent out was knowledgeable. However, the company they sent out to fix my geothermal unit had to come back within 30 days because the heat was rising in the home and the air couldn’t keep up with it, which was impossible. The contractor didn’t correct the problem and just temporarily doctored it because they couldn’t figure out the problem. The first guy never even took the time to look at the unit. They then detected that the Schrader valve was dead. Had the guy looked the first time, he would have realized that. Nonetheless, the contractor came back and corrected the mistake. I have recommended AHS to other people looking for a home warranty company and told them American Home Shield's reasonable with competitive prices and outstanding service.

I recently filed a claim with American Home Shield for my refrigerator that was not working. I did it online and they called. A contractor came out and fixed the refrigerator. However, I didn’t have a good experience with this company. Supposedly, they changed some parts, but it still didn't work. We called and requested them again, but it's been 10 days and I haven't heard back from them. I then called American Home Shield and we got somebody else to come in and do the work, and we’re waiting for a part.

I submitted a claim to AHS for the repair of our ceiling fans. They called me and the contractor they sent was really nice. He arrived in good time and since he repaired my fans, it has been good.

J&A South came out to address our electrical issue in the bathroom after we lodged a claim to American Home Shield. They came out and fixed the light that came over the medicine cabinet, and I was pleased with what they did. We’ve dealt with J&A a couple of times, and I haven’t had any problems with them. The tech was there on time, and he did what he had to do. There was no mess, too.

A spring in our garage door needed to be replaced, so we filed a claim for it with American Home Shield. The contractor that they had come out was friendly. Even though he had to come back to adjust it, everything has been working fine since it was repaired. I'm happy with our experience with them. Having that fixed added some peace of mind.

Problem with heating system, called American Home Shield, requested repair. They sent me information on Dolce Heating and Repair that they would contact me within 24 hours. The repair was lodged in September 20th. After 36 hours no call back. Called American Home Shield Friday. They sent out email to Dolce Repair. Service coordinator explained if I didn’t hear from Dolce to call back. Naturally no call so Saturday called American Home Shield. Spoke to agent in customer service. She put me on hold stating that she was calling them. After 10 minutes on hold she returned to our call stating that she could not reach them but left a message. She assured me that I would get a call back shortly.

For starters, you will be on hold for very long periods while requesting services, they have HORRIBLE vendors, very limited options and every service will take a minimum of 3 weeks to get checked - if so! I had signed up early August 2018 and just tried to cancel membership now, early October 2018. I needed to get a leak checked on my oil furnace, which requested a couple of days after signing up and, TO THIS DATE I haven't had any "technician" come up. Instead, I had the assigned vendor claim he had come and diagnosed the problem when they had NEVER SHOWED UP. The $100 Dollar service fee was charged on my credit card without even getting the service requested.

My biggest complaint with AHS is that they send out horrible vendors and the customer service aspect leaves a ton to be desired. There's no option to contact online and can only be done over the phone. It takes forever to actually reach someone and although they are nice, they obviously don't enjoy their jobs and it seems to lead to a lack of concern in regards to the person on the other end. Having other home warranty providers in the past, AHS is the worst I've ever experienced. As the title says I am not one who likes writing bad reviews but my experience with AHS was so bad that it warranted one. If you are interested my completely honest non-exaggerated experience is below.

American Home Shield warranty came with the purchase of our new home in April 2018. Shortly after we had moved in, I noticed a spot in the dining room ceiling that looked damp. It happened to be under the master shower. Being an experienced homeowner, I was about to do it myself, however, I figured I would check out my home warranty. I was covered with only a $75 service fee.

We had a washing machine that stopped working. AHS sent two different companies. The first one who came diagnosed it as having a maintenance issue and that we were supposed to have been the ones that would remove the cone and the post that it was attached to, and remove the drum. Once he left, we called AHS back and said that didn’t sound like that was something that should be typical maintenance for people. The individual with Home Shield thankfully agreed, and they sent out someone else.

On the day that I was supposed to be moving in the house, the plumbing where the washer and dryer were taken out was leaking. I called American Home Shield to submit a claim and it was great talking to their rep. I wanted the contractor to come out that day to stop the leak but it was impossible. He wasn’t able to come out until that Tuesday at 2:00. By that time, the washer and dryer had come in and have been plugged in.

Our air conditioner wasn't working right. The exterior of the air conditioner was incredibly hot and it wouldn't cool. I went online to file a claim and the next day, somebody did text the name of the company that was supposed to call and gave their phone number as well in case they don't call. I called and talked to them as to when they were gonna come out. They said they would come out quickly. They gave us a time and they came within that time. The technician was very nice.

I put in a claim with American Home Shield for a preventative maintenance on the furnace. Somebody called me back within a few hours and we scheduled the appointment a few days later. They set a time window which was met by the tech who came. He spoke very well and explained everything he was doing. He was quite cordial and I was comfortable with him. He checked out the system and did everything he said he would do. I used to replace both the air and humidifier filter myself but he did them as part of the service and I figured, that's worth what I'm paying for. I was satisfied and I felt that the $75 fee was fair because that's what everybody else charges.

My pool heater was not functioning and I thought it was the same problem that I had two years ago where there were broken parts and broken circuit boards. I submitted a claim online and got an instant email saying that the claim has been assigned to a certain vendor. The vendor responded within 12 hours or less and the technician came within 24 hours to look at the problem. I’m very pleased with what the vendor has done and with the responsiveness they have. I live in Houston, and it seems like it takes days, weeks or months to get any contractor to come back and talk with us. Still, with the pool heater, the vendor responded very quickly and I was happy.

The people that American Home Shield sent for my refrigerator were very professional. The repair went well. There was no rescheduling and these people deserve high marks. However, it was another story for my ice machine and plumbing issues though as it took a long time for the contractors to come out. I was not happy with them as they were flaky and I had to put somebody on my "do not call” list. I've been with AHS for 15-plus years but they need to get people out quickly and then get their customer's issues fixed. I'm now considering switching to another company.

I had a leaky water heater and I filed a claim online with American Home Shield. I put down just plumbing as the issue and in the comment section, I had to put in water heater specifically. There should be more options there. I got bounced around between two different contractors and it all happened within the first eight hours of submitting the claim. Then, the contractor gave me a call first thing in the morning at a reasonable time and they came out for an appraisal that afternoon. They told me what it would take and I had to give AHS that information. AHS assessed it and they said that they would replace the water heater. Getting the water heater took some time but that was fine. It was a five-day turnaround but that also had a weekend in it. I am extremely satisfied with the service that I got. If you don’t have a home warranty, get American Home Shield.

A few years back, I had a kitchen built in this house and the range hood is one of those types that comes up out of the countertop, behind the range, on a press of a button. It worked and then it quit working. So, AHS sent out the Amtec guys and I was not sure that they were really prepared for in dealing with the problem. They made four or five trips, over a period of about six weeks, trying to fix it. They finally fixed it but my tenant told me that they seemed like they were experimenting. So, I didn't want to have them out there again.

I had claims for a beverage refrigerator and a large refrigerator to American Home Shield. One has been out and since somebody was coming, I had him look at both the refrigerators. Working with the technician went well. He was professional and timely. He fixed the big one and then, I got a replacement value on the small one. I purchased a new beverage refrigerator and then they sent me a check for that. As for the big refrigerator that was repaired, it has been working fine since. But then, even though it's a good value to have American Home Shield, the whole wait when trying to talk to somebody is very, very long. When I had the replacement and needed some advice and follow up, my experience hasn't been very good. Also, they couldn’t find out if they have received the fax and I had to wait forever on hold. So while the service is good, the customer service is poor.

I appreciate American Home Shield being there when I needed them. There was an issue in my AC's compressor. I filed a claim online and it went really well. It was simple. After a very short period of time, Joe's Cool Cooling & Heating contacted me. It was very fast and they were wonderful. The contractor told us when he was gonna be here and he came, was on time, and fixed our problem. He was also friendly. I'm in Texas and it was in the middle of the summertime so the experience was great. I would recommend American Home Shield.

We've been with American Home Shield for a while now and we're satisfied. Their warranty is valuable to us. We called them and submitted a claim for our garbage disposal. The contractor came after one day and he fixed the unit. It was pretty straightforward and we had excellent interactions with him.

American Home Shield has been great overall and I would highly suggest it. I’m a real estate agent for a builder and I tell everybody about it. I’ve had them for a few years and it’s a good service. When the air conditioning was not working, it was very easy to submit the claim online. The contractor had good, pleasant service as well. They took care of it and said that if it acted up in the next 30 days, they’ll be back out to cover it under the same deductible. And the AC has been all good.

Our microwave was broken and I called American Home Shield for a claim. Their reps have been good over the phone and they usually get someone out relatively quickly. When the tech came out, he diagnosed the problem, got the part and replaced it. Then there was another issue with it, ordered those parts, it came in and he replaced those as well. Then the microwave was working. However, I’m starting to have some more issues with the microwave and I’ve already called them. They sent another company out, but the microwave wouldn’t act up when the other tech was there. Other than that, the repairs that had been done was good.

Our dishwasher wasn’t working and there was a sensor out. We submitted our claim online to American Home Shield and their contractor fixed it. The dishwasher has been fine since then. Although we haven't had the warranty very long, AHS has been smooth.

I recently filed a claim with American Home Shield for my refrigerator, freezer and icemaker. Their claims process was easy. I filed it on the phone which was easier for me. The contractor that they sent out was good. He was in and out, and he knew what the issue was. So far, everything’s fine. American Home Shield is good and I'm happy with the experience.

I was very happy with the service when we had a failure of the garage door. The guy sent by American Home Shield had to come out twice. One time, he came out and he could not replicate the problem that we described for him, so he just cleaned and checked. A month later, the thing failed again so we called them. That time, he didn’t replace the whole unit. He replaced one component of it that was the problem, and we have not had the problem since.

I made a claim online for the dishwasher and the process was very easy, fast and efficient. The contractor that came was very good. The response time was pretty quick and now the dishwasher works perfect. Everything seems to go pretty smooth at American Home Shield. I have recommended it to several people.

I gave American Home Shield a call and submitted a claim for our heater. The reps I talked to were good. They answered directly and they gave us the phone number of John Palma Plumbing and Heating, the company that would fix the unit. They also contacted us to make sure everything's going well. John Palma Plumbing and Heating came out and they fixed the unit for us. Since the repair, the performance of the unit has been good. We're happy with it.

Filing a claim online for the leaky faucet in my shower was easy and a great rep came out. He was in my house for about 20 minutes and everything’s been well so far. I recommended Home Shield to a couple of people.

I filed a claim with American Home Shield for the refrigerator recently. The request for repair was made online, but all the follow-ups have been on the phone. My problem is that the refrigerator people wouldn’t fix the product. They refused to fix the refrigerator because they said that, technically, all they have to do is make sure that the ice maker and the water dispenser are working, and they are, but there’s a bigger problem than that. I had the repairman taste the water in the ice and he said that in all the years of fixing things, he has never tasted anything like it. He said that there’s something very wrong with the water and it is not drinkable or usable. But AHS just said that the refrigerator is functioning.

I filed a claim over the phone for my AC that needed to be repaired and my interaction with the rep was pleasant and cordial. The contractor was excellent. He had flexibility with the time. He came after 5 o’clock and did an awesome job. My AC is working great now. Everything has been good. I would recommend AHS and would tell others to just go ahead and use them.

The faucet on our kitchen sink was leaking and our bathroom faucet was messed up. I submitted a claim online and it was easy. I was pleased with the response time and the contractor was nice as well as professional. I don’t care for the type of faucet that was put in our kitchen, but it worked out fine and the faucet has been great so far. Everything has been good with American Home Shield for us.

There was a leak in the air conditioning unit and as soon as I didn’t have air upstairs, I called American Home Shield. I submitted a claim and it was simple. You just go online, tell them what you need and you can even pay your service call fee right from the website. The contractor would usually contact you on the same day.

We're selling a house and I had four claims with American Home Shield. The most recent one I filed was for a plumbing issue where we had leaks and very minor repairs were needed. The submission experience could be better. I did it over the phone and there was a language barrier. It was difficult to get one of their operators to understand what the problem was so that they had an understanding of what they were dispatching. But, I was able to work through that. Potts Plumbing and Appliance was then sent to us. They claimed to have broken down on the way but I doubted that. They were the shakiest contractors that I've had out to the house. But once they arrived here, they were good. They fixed everything.

We had a claim for the sump pump in our house in Illinois. I submitted it online and it was easy with American Home Shield's website. Then, the contractor contacted us on the same day the claim was submitted and we arranged for the tech to come out the next day. He was very professional and didn’t waste any time. There had been a lot of rain and so we picked up the groundwater until one pump had quit working. He replaced the pump and it was fine. Our experience with AHS has been pretty good over the years. They're a good reputable company compared to the other home warranty companies. When we bought a house, we were given a home warranty policy with the home and we immediately switched it over to AHS because the first claim with the other company was very difficult to take care of and the contractor didn’t want to. He said that he never gets to reimburse from that other company.

My air conditioner had a problem. I still got cool air because it was still 110 degrees but it was noisier than it should be and it was clunking. So, I filed a claim with AHS over the phone. It was all automated and really easy to do. And within 24 hours, the contractor, Air Pro, called me and they were out a couple of days later. They were very professional and they fixed it. I was very pleased and AHS is an easy company to work with.

The heating element of the dryer went out. When we submitted the claim, a guy came out really quick but he had to order a part. He said he'd be back when the part gets here. The part was shipped to our house, which we felt was strange. The first one was bent so we had to wait for another one. We called the contractor and said that the part's here, 'cause we didn't know if they had any way of tracking it. They said that they called in to our switchboard and that they would be here on a Friday but we haven't received any notice that anybody was coming.

The motor of our garage door just stopped working. I filed a claim to American Home Shield online. The process wasn’t difficult at all however, it took a long time to get something done. I had to call AHS three or four times. So far, this is the first time I've used AHS so I’ll give them the benefit of the doubt. They’re not great but they’re not bad either. The person I spoke with was good. And once the contractor called me, he came out the next day. He was real good. He was courteous and knowledgeable, so I was happy with my experience with him.

American Home Shield did a great job and I appreciate all their help. I submitted a claim regarding our whole AC unit that shut down and they got someone here as fast as possible. Two techs came out and both of them were very professional and nice. They went up there, checked the whole unit out and they found out that the issue was with the fuse. They were able to fix it really fast and got the unit up and working. They also made sure they didn't make a mess on anything. Everything seems to be working great since the repair.

I made an air conditioning request, and I usually do these over the phone, but this time I did it online and it was faster. I didn't have to wait and right then and there, I was told who was coming and their phone number. I was able to call and the guy answered on a Labor Day weekend. Steven thought it was a condenser motor and it wasn't enough. He came out on that Tuesday the next day and it was the capacitor. They put it in, then it worked and we've been fine since. He was a very nice and fantastic guy.

My air conditioner went out and I called American Home Shield to submit a claim. It was a fantastic and very pleasant experience. The claims reps were very professional. They gave me the name of somebody who got back to me right away and was able to come out the next day. Then a very nice guy came out and fixed the AC. But the repair ended up taking him a little longer than he expected and what was worse was that the AC broke down again two weeks later.

I had an issue with the refrigerator and the dishwasher was clogged. My wife submitted the claim online to American Home Shield and it took the contractor a couple of days to get here. However, he was a good guy and once he was here, he took care of the problems expeditiously. Since then, both are working great and there has been no problems at all. So far, it has been a positive experience and as advertised, AHS did what they said they would do.

My experience so far has been good. We filed three claims with American Home Shield in about a three week period, the most recent for an electric heater. I usually do it online and the website is user-friendly. Plus the response time has been good. I had one vendor that had nothing to do with American Home Shield, but there was no response from them. I notified AHS and they were able to get another contractor out here, so that worked out. The contractors that came out were courteous. They gave me a window of time when they were going to arrive, and they arrived within that time. They performed the repair efficiently. There were two different vendors so there was an accounting issue but just internally with the payment, and that was resolved as well.

It’s always an awesome experience with American Home Shield. I call and they come in to either replace or fix the issue and then they're done a couple of days later. It's an easy process. Also, I now know how to submit claims online since I've done it on my other claim. Both of my claims were for the pool. One was for the water heater, which we submitted right away, but it took three days to fix because they had to order a part, and then the other claim was for the pump. Their contractors have been great and I always do my service online ‘cause they’ve always been fantastic, quick, and fair.

The oven wouldn't work and the panel kept getting an error message. I went online to submit a claim with AHS and their website was pretty straightforward, but if there are any questions or if you have more than one issue, you can't do it online. You gotta call the number. American Home Shield designated somebody in their system and they called me and set up the time to come look at the oven. Then they evaluated the situation and told me what they found. They tried to find a part but they couldn't, so I got a call from the appliance replacement division and they gave me some choices.

I was having a plumbing problem, so I called American Home Shield to submit a claim. The techs from the contractor, Drain Go, came out and said they were coming back the next day because they didn't have a part. But they didn't call me to say that they were not coming because they couldn't get the part. I called the company and they said that the techs would come the next Monday, but that Monday was a holiday. When I called back on Monday, I asked where the techs were and the rep said that they would be here the next day. Then the tech came and fixed the problem.

AHS is a good and reputable company. I had two burners that were not working on and the rest were taking a very long time to start up, so my oven was just releasing gas. I submitted a claim online with AHS and their website was very easy to use and very user-friendly. TK Electric LLC called pretty quickly within a couple of days then they came out to repair the oven. They were very knowledgeable and professional. I did the buyout option, so instead of having to replace all the burners and the ignition switches, and pretty much the whole top of the oven, I went ahead and bought a whole new one. I used the money from AHS and put it towards a brand new oven. I bought it through Home Shield, so they took care of the reimbursement and I paid them with that money taken off. Having a home warranty is very valuable. I didn’t get one for the first house I purchased and for this second purchase of a new house, I did and it makes a huge difference.

American Home Shield has been very good. The first claim we had was for the agitator in the washer that broke. We called them about that and the tech came out within a couple of days. He got it working on a temporary basis and he came back a few days after and made the permanent fix. We also had a claim for a little dial to set the jacuzzi hot, cold, or in between. The tech came out and went back to the shop and got the dial. He put it in and he was out of here in an hour. For the last claim, one of the circuits in our pool slipped. They gotta turn, so I looked all over but couldn’t get the thing working. The techs were gonna come out last week, but our pool guy came by and fixed it. So, we got it done and I called AHS to cancel the claim.

I had a dryer that wasn't working well. I had two repair people come and they said that there was nothing wrong. But then, it still took 10 hours to dry clothes. Thereafter, I submitted a claim online to AHS. They asked their contractor to come over and he arrived quickly. He was very thorough and he looked at everything. He also scolded me nicely on a few things like how I needed to clean out the vent lint and what I could do to make the dryer more efficient. He did a great job and since he left, the dryer has worked beautifully. One time, I put clothes in the dryer and in less than two or three minutes, my daughter asked if I could start a load for her. I responded saying that my clothes were in the dryer. She told me that my stuff was dry and when I looked I was shocked that it was indeed dry.

We had a range in the oven that would take about 45 minutes to preheat. Then even after that, the heat would be inconsistent. I submitted a claim to American Home Shield and did it on our desktop. It was quick and very easy. Their website is excellent. The next day, we got a response from them and they referred us to Only The Best, LLC. I called that company as soon as I got the information from American Home Shield and they made an appointment to come out very quickly. They came out the next morning and they called that they had someone out here. So, we were very pleased with that.

The toilet was backing up into the shower and it wouldn't flush, and it was coming up the sink so it was yucky. I submitted a claim to American Home Shield online and the contractors that they sent out to fix it were nice and good. They told my mother what the problem was and they also fixed the front bathroom that kept running. Since then, everything has been great. Sometimes the problem was complicated to where they had to come out and order parts. But if they did, they just kept coming out until they got it fixed. It was a wonderful experience. In fact, I told all my friends about American Home Shield and that they should sign up with them too.

It was easy submitting an online claim with AHS. The contractor they sent out got here quickly to fix my air conditioner. However, I had to call them out one more time because they didn’t fix something all the way. And they came back out and fixed it.

I had a dryer that was overheating. When it started, it would overheat and continue heating. I finally shut it off because the temperature was so hot. I went online to submit a claim with American Home Shield and doing that was fine and easy. A technician that was sent out from Sears is a very nice guy and he was very good. He came out and knew what he was talking about and doing. He had the dryer fixed in no time and it is now working well.

There was something jammed inside the computer of my garage door. I submitted my claim to American Home Shield online and their website was easy to navigate. The vendor who came was helpful. They have to order a computer part in the machine and it took a week to get the part. Everything works well now and I love my experience with American Home Shield.

American Home Shield replaced my two ovens. I've had endless problems with the lock and when I did a self-clean cycle, it broke afterwards and I couldn't use the oven again. They sent different companies for both ovens at different times to repair it and then the next time, when I would self-clean, it would be the same problems. So, eventually, I said I wanted a GE representative to come. So, he came one time and fixed one oven. When the problem happened again, he fixed the other oven. The GE technician was excellent and I hope that problem is all taken care of.

Our refrigerator is an expensive built-in that require maintenance. Submitting a claim for it online to American Home Shield was fairly easy. The contractor they sent was professional. The ice maker quit working and then the refrigerator quit again. That’s the second time that that’s happened, so it was covered by the previous time that it had quit working. Also, I give favorable comments about American Home Shield to those who ask about them.

I had around three different service companies look at the air-conditioner trying to diagnose what the problem was. One tech showed up and said that he couldn't work on the unit because it was a Goodman and that his company doesn't work on Goodman. The next tech showed up and said that it was something electrical and he tightened the wire knots. However, that was not gonna fix our issue and we were not losing power nor gaining power. They came back, but they didn't do anything. I called American Home Shield just to get a status on what was going on with the repair, but I stayed on the phone with them for about five hours, between wait time and actual conversations. I was told I would get callbacks, but I never heard back. I was also told that a diagnosis was submitted, but then I was told it wasn't submitted.

The air conditioning went out on days when it was 100 degrees and American Home Shield sent someone out to repair my air conditioner. They repaired the first problem and then something else happened to it within the warranty period of the first visit. The gentleman came four times and I only had to pay one service fee. They took care of everything that was wrong. I’ve been with AHS for 10 years and they are the only company that I will deal with. I have had very good experiences with them and it’s a great warranty company. It’s something good to have if you’re not handy with the repairs that need to be done in the home.

So far, I've used American Home Shield's service twice and I'm happy that I have it. The most recent one was an air conditioning problem and I called it in. The tech that came was excellent. He put on booties to walk on the floor and explained what parts he had to change. He tested everything and explained what he had to do to make it more efficient in the house. He was a very nice guy. In fact, I referred him to another person with a problem.

My clothes dryer wasn’t heating so I submitted a claim to AHS. We looked on top of the dyer and we turned it on, and all of a sudden, it was like a snowstorm occurred, so we didn’t know what to do. We were afraid of a fire so we just shut it down, and we waited for them to come out. The guy that came explained everything. He was quick and he got it done. He did some adjusting to it, and he fixed it. He also asked me if I had a vacuum ‘cause it was a little bit messy. He cleaned everything, left it perfect, and he was a good guy.

The icemaker gradually started not making ice and the contractor AHS sent came out and assessed it. It needed parts and they put those parts on and it still wasn’t working. They ordered more parts and came back out. It’s now making ice. I file my claim with AHS online and usually within 48 hours or so I would have a message that the claim had been picked up. I would have a call within 24 hours to schedule a time. I had only one contractor that has come out and that’s been a very positive experience. He's a very nice and kind gentleman. He was courteous, explained what he was doing and what the next step was going to be.

I recently filed a claim with American Home Shield was for my garage door opener. I submitted a claim to them online and their site was user-friendly. The contractor was wonderful, very honest and personable. He explained what he was doing and what the problem was. Once the repair was made, it’s been working perfectly. I'm glad that I decided to get that insurance and I would recommend American Home Shield and I’ve already told my daughter that they need to get it, which she did.

My fiancé and I are very upset. We’ve had American Home Shield for over 2 years and have never had a problem until now. We had a pipe get a hole in it and started leaking. We have a plumber in the family but because we pay almost $70 a month to this business, we called them. The company they contacted was very quick to reach out and send someone. However, due to an ACCESS ISSUE THAT HAD NOTHING TO DO WITH THE BROKEN PIPE, nothing was covered. The guy still was able to reach the pipe and fix it which was what I called for in the first place. The way he got to the pipe shouldn’t have mattered. I was told the part of my contract that talked about an access issue. However, AHS could have offered to help with something.

If I could give this review 0 stars I would. We had a service appointment back in July 2018 on our washing machine, as we were experiencing issues with our the water draining properly. He was able to fix the present issue during the initial appointment, but informed us that our lid switch was broken and needed to be replaced. The technician scheduled a follow-up appointment for the following week, said he ordered the part and gave me the time/date they would be back. The upcoming appointment comes around, and we do not get any call or message from the technician at all. He never showed. We followed up routinely since then, please note it is now OCTOBER, and we have yet to get this resolved. Finally, I got in touch with someone, who was supposed to come out to finish the job today, 10/5. I was given the appointment window of 12-4PM. 4:30 rolls around, still no call.

So, I made a claim for my furnace on Monday 10/1/2018. A furnace guy finally came out on Wednesday 10/3/2018. Now, here it is Friday, 10/5/2018 at 5:00 pm, 48 hours later and the furnace man has not been authorized to order parts or whatever as authorization is pending. So going into the weekend, I have NO heat. Also, then of course it is Iowa, so instead of 30 degrees at night, it got up to 80 during the day, Wednesday, and then my A/C didn't work. I have it in writing from AHS on facebook messenger that I would not get charged the second $100 if they turn out to be part of the same issue because your A/C comes through your furnace system, etc. Turns out, YES, it was the same issue and so they closed the A/C claim but yet the 2nd $100 is still showing as scheduled to go through my account!

Experienced a gas leak from dryer in late evening, called gas company who came and cut gas off at that line. Contacted AHS, Contractors came 09/25, said additional part was needed. Contractor returned 10/01/18, repaired dryer to satisfaction. However upon reviewing credit card statement I was charged more than the usual service fee.

Just a scam of a company giving me a complete runaround. I had a plumbing issue, I got it fixed with prior authorization from AHS. They would not reimburse me and still charged me a $100 service fee. I never write reviews, but this incident has my blood boiling.

I have been trying to cancel this warranty for over a week. I spent an hour on the phone the first time, was told they have to connect me to their retention department. They couldn't get anyone to pick up the phone in retention, so they then told me they would process the cancellation themselves. A week later I was charged another $60. I have literally spent another hour on hold trying to resolve an issue that should already be dealt with. There is no reason I shouldn't be able to cancel a service online if I ordered it online. This rat maze waste of time is systematically designed to allow these scumbags more opportunities to keep my business and/or charge me at least one more time. I can't understand the Indian lady in customer service, and I'm still not confident they have actually cancelled my service per my multiple requests. Worst company I've ever dealt with.

We have had to do a couple of other service requests with no issue, however the last time we did, it was a horrible experience. Our washing machine stopped working and tech came out and told us it needed replaced. Then after a week with no word, we called and after being on hold for hours, we're told it needed a part ordered. So we ordered the part. Didn't hear from anyone for another week. Called back, on hold for almost 3 hrs this time. We're told that it was being replaced! But they were only going to give us a portion of the amount to replace it.

So this is my 4th home warranty which was purchased with the closing of a new home. I have had good experiences with home warranty companies in the past. The competitors of AHS that I have had in the past were responsive, had good customer service and sent professional service providers (many of which I used again in the future).

Worst Home Warranty Service: 1. Longest customer service call waiting time - about an hour to get someone to speak. 2. Charged for services that they haven't provided. 3. Contracted with low experienced and unprofessional service subcontracting companies. 4. Long wait time for services. 5. Many follow ups required for any service call.

Called American Home Shield to repair my gas oven. They sent a contractor out who disassembled the oven and said he could not fix it and would have to order some parts. Left without letting us know when and if he would be back to repair or put the oven back together. Called the contractor twice and left word asking what they were going to do with my oven. Never got a call back from them. Called AHS to complain and was told there was nothing they could do. Asked them not to bill me the $75.00 service charge since they did not fix the oven and left it disassembled. Again they told me there was nothing they could do. Tried to contact their dispute resolution department and was told they were closed. Was also told no supervisor was available to help my situation. Very disappointed with the quality of service and personnel with this company. Will never use or recommend them in the future.

There is absolutely no way to contact AHS in a sufficient manner. The 800-776-4663 number is useless (was on hold for 25 minutes to reach a representative that I could not understand and she eventually hung up on me). Back on hold again and still waiting after 15 mins. There needs to be a way that customers can comment, notify AHS of unsatisfactory service or incomplete service. No way to do this that I have found??? Have had two service request with AHS, first an AC unit not cooling, paid $240 dollars to have freon added (some warranty) and now two months later it is not cooling again.

Overall, my experience with AHS has been good. Most recent experience for an AC repair has been poor. Contractor did not fix AC and overcharged me $100 for freon based on service contract. AHS agrees with me on both accounts but cannot resolve. AHS asked contractor come back at no charge but contractor refuses. AHS says they will keep trying but this has been going on since June with no resolution. I already paid my service fee. AHS has stated they are having a hard time getting contractor to fulfill obligation and I am in the middle. Furthermore, each call to AHS results in a 60-90 minute wait. They really need a way to accept messages and call you back. They do not value your time. It seems If you have an issue to resolve that involves more than one AHS department it becomes very frustrating because of lack of internal communication. As best as I can tell, there is no resolutions department to help with unresolved issues such as mine.

I’ve been with American Home Shield for many years and I’ve had one problem with them. I have a townhome where they had to replace the outside AC unit which was not performing as it should. The tenant told me about it and mentioned it to the contractor, but after that, they didn’t complain to me right away. I was two days past the date of AHS having someone come back out to re-check it, and I had to pay the service fee again which I felt like was unfair because it was a new unit. Because it was under warranty for a year, I had to go back to the manufacturer. The manufacturer wouldn’t talk to me as they would only talk with American Home Shield or the company that installed it. The company that installed it wouldn’t do it because they said American Home Shield purchased the unit.

I submitted a claim online to AHS for my refrigerator's ice machine which wasn't working. The contractors were awesome. They fixed it but then once the ice machine started working, there was something else that was wrong. When I called back the contractors came back out and fixed the other issue too. We have ice in our ice maker now. I appreciate AHS' service.

I had a plumbing issue and I submitted a claim over the phone to American Home Shield. The experience was fine when I talked to the rep but AHS needs help with their system especially for somebody calling in. It takes a long time to get a representative and you might be on the phone 30 minutes to an hour trying to talk to somebody. I had a service coupon last time and I called them before to make sure they applied the coupon before they put the service call. They were sitting there paying through the nose twice and I was aggravated with that because it was like one hand didn't know what the other hand was doing. Other than that, it was okay and just a lot of follow-ups trying to get that straightened out. The contractor came out the first time and didn't fix my problem. He came back and everything is fine now after the second trip. I also submitted a claim for my stove and American Home Shield had that unit fixed.

The first call we made to American Home Shield was great and the second one was where we had a plumber come. I thought the garbage disposal was bad. It was backing up. We also have a tankless water heater downstairs and it was leaking, so I thought I would get American Home Shield out here to fix the garbage disposal and the water heater. The plumber went right there and he tried to run a snake into the thing and he said that it was not going. He had to go downstairs and cut a hole on the pipe and put a drain in it. They ran the snake some more and he said that my pipe was broken underneath and that I had to have our floor dug up and new pipes put in. That would be 50-some hundred dollars and I said, “I don’t think so.” This is a concrete slab. The wooden floor has to come up and he was giving me all this crap. I didn’t run the disposal or we didn’t use the sink for a couple of days. It’s working fine and the water is draining away.

My toilet was not flushing properly so I filed a claim with AHS over the phone. The contractor was fast because he was able to come out on a weekend. He was also very knowledgeable and got everything working. One thing I don’t like is that sometimes, it takes a while to get approvals for something. That can slow things down but I guess that’s unavoidable. Sometimes AHS also sends out somebody who’s not trained to deal with the problem. So then I have to call them back and they have to send a different company out. That has also slowed things down on some projects over the years. If they can do anything about that, that will be great. Other than that, no, it’s been good. I’ve been with American Home Shield for a long time and some experiences have been better than others. There have been some ups and some downs but my most recent experiences have been good.

I have an American Home Shield account on two properties. One is a beach summer house down in South Carolina and then I have my primary home in Virginia. There were a couple of things that we called American Home Shield on for the one in South Carolina. One was a roof deck fan and the other was a plumbing leak. And then the other one was for a dryer. And if you’re gonna deal with American Home Shield you gotta deal with them online because if you’re on the phone, you’ll be there forever.

When the motor to the dishwasher was out, it took me three days to notice it. I called American Home Shield and the rep I spoke to was pleasant and informative. I had a very good experience with the contractor that came out. He was nice and professional. He had to order the motor in and it took three days to get in. Now, everything's working well. This is my first year with American Home Shield and I have recommended them to my coworkers.

Our most recent claim with American Home Shield was the replacement of our pump on our pool. The pump was not circulating the water in the pool at all. I went to the website and it was easy to maneuver and very user-friendly. I submitted the claim and the process was quick. A contractor came out in about 4 days and he was claiming that it was an electrical problem. So, when they replaced the part, they actually replaced it with a broken part. Then, on my own, I had to get ahold of an electrical contractor to come out and verify that it was not an electric issue and that it in fact was the pool pump that was the problem. So, there were several steps that I had to do that I wouldn’t have thought would’ve been my responsibility. Nevertheless, the pump is operating well now.

I had a refrigerator issue so I submitted a claim with AHS online and it has been easy. I really love the system. It’s very satisfactory to me. But it got a little complicated because the contractor they sent the first time didn’t realize it was AHS. The contractor said we got to do this and that and it was going to cost us so much. So I had to call back and AHS sent somebody else later to do the work according to their rules, not his rules. The performance of AHS has always been excellent. I recommend them to everybody now.

There was an issue with my dishwasher and I filed a claim for it with American Home Shield over the phone. They then sent out a repairman from Sears who gave us a certain time and he was here on time. He looked at the dishwasher and he said that the motor was burned out, then he called AHS. He was very polite and he answered any questions I wanted. He also put everything back the way he got it so I wouldn't have a mess in the kitchen. He was here for about an hour and then left. AHS couldn't find a motor because it's not made anymore, so they gave me a replacement which is the same model but newer. Sometimes though when I call AHS, there’s a bit of a wait. One time, I was on the phone for about an hour but besides that, we're satisfied with the American House Shield and I'd recommend them to anybody. In fact, I'm trying to get my son and my daughter and her husband to look into it.

Our air conditioner stopped running so we called American Shield. In a very short manner, a company came out and took care of the problem. The claim process of AHS was very simple and the contractors sent were also good. They were very professional, friendly and they have a good demeanor. However, we left for a weekend and when we came back, the AC did not run. So we called American Shield again, and the company came back out. We found out that we had rats under the house who chewed the wiring, which was a separate problem from the original, which was unforeseen before. The contractors took care of it and we haven’t had any problem since. I’m totally happy with American Home Shield. They seem concerned about good work and good products.

Our warranty with American Home Shield did not benefit us the way I thought it was going to. They turned down our claim for our air conditioning unit because the unit was too small for the square footage. We just bought the house and there was no way for me to know that our air conditioning unit wasn’t the correct size. Then, I thought my garage door was covered, but it wasn't. So, we were just putting down all this money away plus $65 a month and we didn't want to do that. Despite that, it's a simple process to file claims. I do it online since I'm on the internet a lot. Everybody from American Home Shield has been always very nice, too. Even the workers who they've sent were good. It's just that people need to be more familiar with their contracts. I wish I had been more familiar with mine and had paid more attention to it.

We filed an online claim for plumbing with American Home Shield. My wife was satisfied with the contractor they sent out and the plumbing has been working good ever since.

We called American Home Shield for a claim and the rep took the information. It took a couple of days to send the contractor out and when he arrived, he spent a fair amount of time checking out the problem. It started off as a plumbing issue but it turned out to be a problem with the cooler. Since then, it has been working well. Everybody did a good job and the experience was great with American Home Shield. You will never know what’s gonna jump up and that’s why you have insurance.

Our tankless water heater kept cutting off and not running properly. We couldn't get the setting set right on it. I submitted a claim online and then I ended up calling them directly. The representative was nice and took care of what I needed to have. American Home Shield sent out one contractor originally then they sent a second for second opinion. They took the second opinion and ended up replacing the unit. I was home the whole time the contractors were there and they were really good. Having a home warranty through American Home Shield is good when you're buying a new house. You never know what's gonna happen if it's an older home. The warranty depends on what you have in your house now and what condition everything is in.

American Home Shield has fixed everything that I’ve had a problem with. When I submit claims with them, I sometimes do it online, but I also like to call since it moves more quickly to me, and the reps that I've talked to are good. When the air conditioner wasn't cooling, their contractors went out and looked at the line. Then they thought they got it fixed, but it still didn't cool. So they came back out and they found what the problem was and the unit was gonna have to be replaced. It took them a week and a couple of days from the first claim, to getting American Home Shield back and getting an approval, until the third claim and getting my air conditioner installed. They move so quickly in getting my problem solved that if I have another problem, that's who I wanna go through. Also, I was really pleased with their technician. He was very professional and he got the job done. I have recommended AHS to others.

American Home Shield is a very, very respectable company. I put in an air conditioner claim to their site which was very easy to navigate. And then, their contractors went to my home the next day and changed the compressor of my air conditioner. So far, everything is okay. I'm 100% satisfied.

Having an American Home Shield warranty is 100% valuable. I submit my claims over the phone and it's been a good experience talking to their reps. When I had an issue, they sent a contractor pretty fast. The contractor called and set up an appointment. The tech then came in, diagnosed the problem, and showed me what he believed it was. He also told me that he's gonna order the part then come back within the week. However, when he came out, that wasn’t the problem and it was actually a different part. They had to order the right one, wait another week, and come back again. Other than that, they did their job and everything's been good after the repair. I'd tell my neighbors that American Home Shield is good.

My daughter put the claim in with American Home Shield and Marty Plumbing was here twice. The first time the plumber came, he put a hole in the ceiling. He said he didn't see a leak at all. They left the hole open to see if it does it again. If not, in a week to 10 days, he said to call and have the hole repaired. We had a bad storm and we took a video of it just pouring in. We called AHS back and the lady told my daughter that she had to resubmit. My daughter did something and sent the guy out. He saw where it was coming down. The leak was on the first floor and running down the plumber’s pipe across the rafter and coming down in the living room. He said that wasn't them, and that was the roofer. There was nothing he could do.

We had problems with the dishwasher and we filed a claim with American Home Shield. Somebody called me from a company that had previously been out to look at my dishwasher. The guy who came out the first time was here for less than 10 minutes. He said that he can't do anything with the dishwasher and that I would have to call American Home Shield back. I told him that the last time they came out, it was the same problem and they ordered a new computer part and they got it working again. I assumed it was the same problem, but he said he couldn't deal with it and left. I was really annoyed about that because the previous time he had been out, I had waited for about a month for the part. The part came and he got the machine going again.

I was having problems with my dishwasher. I filed my claim with American Home Shield over the phone and the rep I spoke with told me that they would send someone. That man came within a week. The parts were delivered within a few days but the tech didn’t come back until weeks later because he was very booked. I didn't have a dishwasher for five weeks. But then when he came back, he did a great job and everything is now working fine. He was an excellent repairman. I had a very good experience with American Home Shield.

The dryer wasn’t drying and when I submitted a claim to American Home Shield, it went smoothly. This was my first time using the service and I had a good interaction with the contractors. The first young man that came out diagnosed the situation. Then, he came back a few days later with the part and put it back together. However, he apparently missed a step because it wasn't working correctly and it was still just as bad as before. AHS had to send another guy out. He was an older gentleman who opened it up and figured out what the other guy missed. It has been working fine and I had no trouble with it since.

I submitted a claim online to American Home Shield when my refrigerator wasn’t cooling at the bottom. The contractor called before he came and when he arrived, he fixed the refrigerator right then and there. Since then, we haven’t had any problems. The experience was great all around and I would recommend them.

When my washing machine wasn't spinning all the way around, I called American Home Shield to submit a claim. Their customer reps were fine and I was contacted by the contractor within 36 hours. The person that they sent out was good. His name was Johnny and when he came in, he asked what our issue was, then proceeded to take a look at it and tried to figure what the issue was. He looked at it, identified a couple of things that he said he was going to replace and told me it had to be ordered. The contractor ordered the parts, came back and replaced them.

There was water leaking under the shelf inside the refrigerator, so we thought that either the icemaker was leaking or there was some tube that came loose or got broken. It turned out that somebody had readjusted the temperature, so it was freezing up the lines and the lines would thaw on defrost and leak out. We decided to do submit the claim with American Home Shield online and it worked perfectly. It was a lot better than First American, with whom we have our warranty in another home that we have. The technician we get reaches out usually within 24 hours sometimes even within a couple of hours. Oftentimes, our calls happen on the weekend and, unless it's an emergency, I don't expect a callback from AHS until Monday. I usually get a call by 8 a.m. on the following business day and that has worked fine thus far.

It was summertime and our air conditioner was out. We called AHS and I specifically requested their contractor, Bevills, that I happen to know is a reputable company. We were trying to get our problem solved and they had 24-hour service which they don’t charge extra for. The person that I dealt with at AHS said they would turn that in and tell the contractors to give me a call. Nobody gave me a call, so I called AHS back and they said they had turned it in. Then, I called Bevills and they didn't see that they have gotten that. It ended up being a couple of days before the tech got our air conditioner fixed. The tech came over and he had to order a part. I was kind of aware that that might be how that would go that was why I was trying to get them out immediately. But I understood it was just a whole big miscommunication thing there.

My A/C went out on Wednesday. I placed a service call request at 7:45pm, receiving an email immediately saying I would be contacted by a company in the morning. I never heard from the company and when I attempted to reach them, their voicemail said they were out of the office. I called AHS and spoke with Rep #1. She stated the company would call me to schedule the visit after she talked to them. The company called but said they couldn't be out for over 24 hours. My house is 84 degrees! I called AHS back to request a different vendor. After being on hold for 40 minutes, they finally answered. I explained the situation and was placed on hold by Rep #2. She came back to the line and said it wasn't hot enough for my visit to be expedited! When I requested a supervisor, she asked me to hold and I agreed. After hearing hold music for a few minutes, the line then went dead. I tried again...

The company is processing my service fee refund but could take a month to get it.

I tried for 4 months to cancel the contract because almost every time I called for service, nothing was covered. Or I would have to pay extra! Every time I called to cancel I was told they were deleting my credit card information and the Retention department would call to confirm. THEY NEVER CALLED! Finally, today I get an agent that says they can only go back so far. Bull! I wouldn't recommend this company to my worst enemy. They owe me $187.96 and I want my money. Every social media site will know not to use this company.

This is my wife and It's first time using this new service warranty we paid for. In both cases they took the appliances from our house, said they couldn't fix them, and said they couldn't get ahold of American Home Shield to find a resolution. My wife and I have waited on hold over 5 times for 45 minutes, just have the system hang up on us. We waited today for 41 minutes before it was hung up on us. The company has over $4,000 worth of appliances and we feel compelled to call the attorney general here in Kansas. Please contact us as soon as possible.

We purchased a home with a AHS Warranty included. Our water heater busted all over our basement on 10/1/18. We submitted a request at 5:45 am that morning and waited to hear something back. They claim they attempted to call and called the incorrect number, despite me giving them the number when I submitted the claim. They even texted my husband about our claim (this was on Monday). We did not have any correspondence with a repair man until Tuesday, 10/2/18 and he said he would get it ordered and have it repaired on Wednesday 10/3/18 and he said he'd call on his way.

We contracted for our home and a rental we own. Our rental had air conditioning issues in the middle of summer. The company they sent out were horrible and unprofessional. They supposedly ordered a part, other air conditioning companies I hired said were unavailable because the air conditioning company was out of business. AHS refused to listen and would only pay for this $1116.00 part cost. Even though the company they sent never contacted us, after repeated attempts from us. In the end we paid $11,000.00 for a new AC heating unit. Our tenants were without or limited AC for weeks, while AHS did nothing.

FACT: If you like being ripped off... hassled... waiting on hold endlessly... and driven absolutely nuts by a customer service and authorization department that couldn't give a rat's ** about your satisfaction, you should sign up for AHS without delay. I've had home warranties for over 30 years and this was my first experience with American Home Shield after our last warranty (which came with our home) expired. Instead of being smart and going with First American (which we had for decades), I thought I'd try AHS. They have so many clearly FAKE "consumer review" sites that it seemed like a good choice. Wow, was I taken for a fool.

I called to get what I thought would be a simple answer to a question. "If I use one of your service people to check and maintain my gas furnace, will the charge for this service be applied to my deductible if they find something that needs to be repaired?" After 3 different representatives, 56 minutes on the phone, including one that was a supervisor, no one was able to actually understand my question. In fact the supervisor suggested she set up a service ticket on my hot water heater! All of them used prompts that were obviously for suggested responses to my questions generated by a computer. It seems to be a misnomer to call a company "American Home Shield" and you can't speak to anyone in America. My contract is up for renewal next month, and I am not sure I would recommend this company. After 56 minutes of this lunacy, I hung when put on hold for the 4th time.

I have been pleased with the thought of being insured for the big ticketed items in my home. A little over a month ago, I put in a request for my dryer to be fixed after it started making a loud noise. The repair technician came out within two days and took my dryer apart. It's been over a month and my dryer still hasn't been fixed. AHS is still drafting their monthly fees and have been paid the service fee for my repair, without an actual repair. This company has online chat and all type ways to contact them to enroll and report a repair. HOWEVER, when it's time to follow up on a repair, prepare to spend all day on hold and often get hung up on. I have been trying for weeks to speak to a live person about my repair. I am getting rid of AHS as soon as I can reach someone and I plan to just purchase a new dryer. Stay away from AHS, because it's not worth it. Start you a savings account just for repairs. You will fare much better.

This company is horrible. As a realtor, I have dealt many home warranty companies and AHS is by the worst. My air conditioner stopped working in May. I called and made a claim, and within a few hours AHS issued a provider to do the work. The company issued called and made an appointment for a week later. Not ideal, but okay. When they came out, the contractor was rude. He didn't explain what was wrong with the unit and he made a "repair" and charged us for 2 lbs of plan uncovered freon ($210). The AC started working and 2 hours after he left, the AC stopped working again. I called AHS and resubmitted the claim. The contractor (same rep) called me back and stated they couldn't get out to my home for another week. This is now frustrating.

I contacted AHS in July 2018 to have someone check my outdoor sump pump. I was told by the plumber and the AHS rep that the claim would be covered and all I was required to pay was my service charge. The plumbing company later contacted me stating that AHS would no longer cover the pump. After many calls, I decided to contact AHS corporate office. I received a call from one of the higher ups who stated that the pump would be covered as a courtesy to me. So Mister Plumber (also horrible) came out to install the pump. I did not have any problems with water getting into my home for a while because we didn't have much heavy rain. Towards the end of August, I began coming home from work at times, finding water in my house. I thought the rain had just been so heavy that the pump could not handle it. Well the other day, I was home when it poured. From the time the rain started to build in my backyard, the pump did absolutely nothing.

My washer broke on Sept 17 and I filed a claim. On Sept 19 a technician came and said it needed a control board but that was not that only thing wrong with it but he had to replace that in order to diagnose the rest of the problem. The part was ordered. When I hadn’t heard anything by Sept 28 I called AHS and found out no one had ordered the part! I was promised a refund of my service fee which still hasn’t appeared in my back account as of Oct 3. On Oct 3 I called again and was told the part arrived broken (which happens a lot). After being on hold over an hour I was told they’d investigate and call me back with options (replacement). No one called.

I had two pumps on my spa that quit working. I submitted a claim online with American Home Shield and then the pool people called me to set up an appointment. The pool guy came out and he replaced the pumps. He had everything on his truck. He didn’t have to leave and go somewhere. I had OneGuard Home Warranties at my other house. There were times stuff would be down for two days or a week because they didn’t have parts for it. But this pool guy showed up with the parts that I told him about and he already knew what the units were, so it was nice. After the repair, everything has been working back.

I had a loss of electrical power in my whole house. Submitting a claim to American Home Shield was great. However, I had a problem with the electrician they assigned my claim to. I’m in Louisiana and the weather was 100 degrees and I had no air conditioning or no fans. The original person who was assigned to me never called and so I wound up calling that company and they told me that it would take about a month for them to get out. That was absolutely unacceptable. Still, when I called AHS back, they were able to get somebody that came over that same day so I was very impressed with that. But then, I had a little difficulty interacting with the rep because she didn't have a grasp with my problem. It took a while for us to get together on what the problem was.

We had an AC, and the outside unit wasn’t blowing at all. It’s not working. It would keep on but that would be it. M & M Control came out and they cleaned the outside unit, and also checked the other ones that were out there. If I can’t get a hold of someone at AHS, I use the live chat. Then I’ll get a notification saying who they picked. And then, the company will call me, and they usually come out within a week depending on how busy they are. The last people I used was Thomas Heating and Air because they switched companies. The only thing is, I don’t usually get the same vendors. We live in a small town so there’s nobody that does the work. So they’ll find someone that’s better, depending on the time situation ‘cause most of them come from San Antonio.

Our AC stopped working and we called American Home Shield. We set up a service appointment, paid for that, and a technician came out at my request on that same day because, at that time, the temperature was 95 degrees here where we live. In the first appointment, the technician wasn’t gonna be able to come out until two days later and I told them that it wasn’t gonna work for me. So, I called American Home Shield and I asked them if they could send somebody out sooner than that if they had another company that they could use, and they did. The other company came out and technician fixed it within one hour, and it has worked good ever since. We also submitted a claim for our refrigerator that broke twice and we had an issue with our hood range that we are still waiting on to get replaced.

The fan for the refrigerator motor wasn't going and it was like 40 degrees. So I called American Home Shield and they said that they would get somebody out there. But the repairman didn't do the stuff. I was in Nashville for a couple of days and when I came back and checked my telephone, I didn't have American Home Shield on caller ID. So I called AHS and the contractor back yesterday. Finally, the contractor came out today but they didn't fix anything. They just assessed the refrigerator to see what was wrong with it. Right now, they're having a problem with getting the order from American Home Shield. But I love the serviceman. He is as good as gold. He said that as soon as he hears from American Home Shield, he would order the parts.

You can go either online or on the phone when you submit claims to American Home Shield and for the light switch in the upstairs bathroom, I needed an electrician to check on its functionality. They would usually send an email or text message confirming that they got the request. The electrician from the company that AHS use called to set up the appointment. Once it was set, they should show up and you would tell them what was going on. When you turn on the light switch, sometimes, you have to jiggle it. The gentleman replaced it and he said that it was a bad switch and that it wasn’t just loose so, I couldn’t have gone in there and just tighten something up. Now, the light switch works when you flip it up.

My air conditioner and washing machine broke. The first time, the air conditioning people came out and didn’t fix the issue. I called American Home Shield and they said that it was guaranteed for 90 days so they sent the people back out. The contractor that came to my house was very nice, however, when I called them directly about setting up a time, the guy, a different person, was very difficult to deal with and rude. But everything has been fine now since the repair.

The sink was backed up and it kept backing up and leaking from the kitchen sink into the basement. I submitted a claim to American Home Shield. I did it online and it was very easy. The two guys that came were very professional. It took a little while to get it done, but they got it done. I'm very impressed because it has been happening for the last few years in my house and I've been paying plumbers hundreds of dollars getting it fixed and re-fixed. So this time, it got fixed correctly.

I have a problem with the people who do the work for AHS. When the electrical part of the AC went kaput, the first one to come over said that he didn’t have the part and that he would be back in a few days. I never saw him. AHS then sent another company over. The tech had to hook a wire up and it took him 10 minutes. I can’t blame AHS because they don’t control the contractors. The first contractor obviously didn’t know what he was doing. Nevertheless, the second company was really good. The guy who came was nice and polite, and he took care of it.

I had a stocked-up drain then I submitted the claim online to American Home Shield and the site was easy and user-friendly. The contractor who came out was pleasant, polite, understood, and did a good job. They un-stocked the tub drain and was not affected. I made a phone call when I needed the contractor back and the person I talked with was quick to respond and understood the issue. He had an appointment set up for me the following Monday. Everything was efficient. American Home Shield is a good product and one could expect a really good service.

I’m more comfortable with submitting my claims over the phone to American Home Shield. I’ve tried it online and they didn’t seem to respond as fast. I have multiple numbers for them and sometimes you have to wait on the line for half an hour to get them. I usually hang up and call another number and the person answers right away. So, they need to change their phones. Nevertheless, every single person that they have sent over has been fantastic and the interactions were great. They were efficient and diagnosed the problem in 10 minutes. They were very honest, showed up when they were supposed to and returned my calls. I’ve never had a problem and they always kept me in the loop.

In September, I placed a call to American Home Shield for the refrigerator. The water ran out on to the floor every time the water and the ice dispenser was used. Their contractors normally call within a day or the same day so I called the contractor. They said they had called, but they called my husband’s old cell phone number. Justin came out that next day and had gotten the refrigerator all fixed in one day. He was professional and courteous. I had called AHS customer service and provided them with the updated phone numbers. I’m satisfied with American Home Shield and have referred them to numerous people.

I'm a Realtor and I sell American Home Shield's warranty to clients. They are a little higher than a couple of others, so I always feel like I have to let people know, and give them brochures of the different ones, but I think American Home Shield does a good job. When our dryer was not heating, I called them and it was easy to file the claim. I got the message, but I didn't see it right away. I had to wait 'till the next day, which was prompt. The contractor ordered a part that they thought might be the problem and they came out with it. They come from Colombia, which is an hour and a half away, so they try to come prepared which made a lot of sense. The contractor replaced this one part and the dryer worked once, then it wasn't working again, so they came out a second time, repaired it and it was fine.

We had issues with my dishwasher not working and my dryer door wasn’t shutting properly. We submitted a claim for it and the repair guy AHS sent was very honest, upfront and kept in touch with me. He had to order a part and come back and got it fixed at the time that he told me he would. Everything is now working great.

My shower was clogged and I submitted a claim to American Home Shield. My experience submitting the claim to them was great and they got the contractor, Neighborhood Plumber, out here the next day. The guy has been out here before and he's commendable. In the past, I have had trouble where it was hard to reach AHS. Sometimes I would be on hold for an hour and a half and sometimes they would send out somebody bad. Last year, I had a flood in my laundry room and AHS had to send out three people which I wasn’t happy about. I was paying $75 each pop and they weren't fixing it so I had to escalate it. Finally, I got this Neighborhood Plumber guy and he figured it out in two seconds. It turned out to be related to my air conditioner so I had to call the air conditioner guy out.

We had a claim for a plumbing problem with American Home Shield recently. We submitted the claim online and navigating through their website was fine and easy. The service and the interaction we had with the contractor that they sent out were good and everything has been working fine since the repair. But we had a horrible experience with the claim that we filed for the furnace last year. Apparently, our furnace was put in incorrectly. The contractor, Superman Heating & Cooling, scheduled several times to come out, but they cancelled the appointment several times. Then, when they finally came out, they sent out their newest guy that never even knew what was going on with the project. Now, they eventually fixed it because they had to put in some sort of condensation pump in it. But we will see if that works because I’ve only used the heat in the last month or so.

I needed the compressor on my air conditioner fixed. I went online and submitted a claim with American Home Shield. Mike then came and he was really good and spoke well. He had to dwell into my issues and so we talked. There were multiple issues so he had to check the bottom light to get the real ones. He had to come out three times before he got a fix. However, I was surprised that American Home Shield only covered 10% of the Freon. I had to pay the rest out of my pocket. I thought they were supposed to cover that. But the unit is now working well. American Home Shield is good, reliable, and trustworthy. I would refer people to them.

We had a Whirlpool refrigerator. The freezer kept freezing up solid. We had another company come out and they said it needed a freezer plug replaced but Whirlpool didn’t make it anymore. For over a year we didn’t have a freezer that we could use so that was very frustrating. When we got AHS to have it serviced, we noticed there was some other problems with the refrigerator. Their contractor was able to diagnose everything and initially fix it. They’ve been very professional and I was surprised at how fast they have gotten things diagnosed. They told us what they thought was happening and how they had fix it.

I'm happy with American Home Shield. We filed a claim online for the pool pump and navigating through the website was easy. Our interaction with the contractor who came out was very easy too. I showed him where the pump was and what the problem was. He had to go back and pick up the pump or the parts, and then everything was fine after.

Our washing machine had water in the pan and we called it in. Home Shield's customer service was good and the contractor, Sears, took three days to come out. They're different than the local people because they usually do service calls in a certain area at a certain time of the week. If you call them on Thursday you’re gonna wait ‘til Wednesday the next week, but that did not occur. Everything was done in a timely manner, so it was good. It was successful and I'm satisfied.

When a client of mine needed a repair for her AC, I set up the account and managed the transaction with American Home Shield to help her get her property fixed. She was happy that she got a new air conditioning unit but the inside of where the AC was leaking was never repaired. It looked pretty bad, so she wasn't happy about that. Nothing was done to it and a big old bubble was left in her ceiling. I had someone go out to try and patch it up, so that way it was smooth. But it still looks horrible. Other than that, American Home Shield did a good job in handling the claim.

My refrigerator stopped keeping things cold and it needed repair. After I submitted a claim to American Home Shield, it took a couple of weeks to get a contractor out here. He said that it could be repaired but the part would be in within five to eight days. It took another two weeks but he fixed it and now, it’s good. The contractor seemed to know what he was doing, he was very efficient and worked quickly even though he was not a talkative or friendly guy. Since then, the refrigerator has been working 100% fine. Everything went smoothly, except it took a little longer than necessary. We were scrambling trying to keep food cold and cooler.

I've had American Home Shield for a long time and I've already recommended them to my daughter. I like to make claims over the phone and they're very good at answering. Sullivan Plumbing recently came out for my toilet and their service was nice.

We had a washing machine claim with American Home Shield and recently, a refrigerator issue. I made a couple of trips on that one 'cause it was a little tricky, but it all worked out fine. I also had an air conditioner claim in my vacation home. The air conditioner guy came out a couple of times for different units and said we needed an electrician for our fan in the attic, so somebody else came. All the people they have directed us to have been great, nice, helpful and polite. They solved the problems and came when they were supposed to. My only issue with AHS was trying to phone in a claim. It seemed like I'd have to wait forever so it was much easier to do it online. Nevertheless, I’d recommend American Home Shield.

I submitted a claim online for AHS for my washing machine. The contractor who came out was okay but the window hours for him to come were a bit of dilemma. The window I got was 6 o'clock at night. That time felt like after business hours and that was disturbing. Nevertheless, my washing machine was diagnosed the right way with the shots the tech replaced.

When I moved into my house in 2006, I've had American Home Shield. And then I renewed a couple of years. My air conditioning unit then was old. My description of American Home Shield is that they want to rubber band, duct tape, super glue and staple things together. So, what happened was, my air conditioning unit that was old which was pulling a lot of electricity just to work and my electric bill was consistently $354 a month in the summer. I ended up just cancelling and just paid the three grand out of pocket to get my air conditioning unit replaced. And then, my electric bill in the summer was $120, $140. And before that, when I turned on the faucet in the basement, it leaked, and water went everywhere. It was the second day that I moved in. According to American Home Shield, that wasn't covered. They said it had to be behind the wall.

The tech from Comfort First took a look at the HVAC system and explained that it would need a pretty expensive part. We went and took a look at it, and I wasn't able to do that at that time. I told him that when I was ready to proceed, then I would give them a call back and be able to proceed with that. He was very professional in helping us understand exactly what happened. He explained about the system and what it takes for it to run properly, a heat pump in this case, and how it integrated into our house. Though he wasn't able to resolve the issue, he was very nice and upfront. Using American Home Shield was very convenient. I was able to go out in the middle of the night and use the website to be able to get it arranged for the next morning.

Service Providing Contractors do not perform the work/repair under contract warranty issued by AHS. Contractor discovered authorized corrective issues with appliance and failed to cure and correct. AHS will not answer telephone calls with CS line and do not have a complaint hotline nor email address in order to contact them for a timely. All telephone issues are farmed-out to foreign countries. English is a second-language. Very hard to communicate any issues and far too time consuming. Question to ask: Why are there no BAD REVIEWS on AHS? Either on their website or the BBB. WHY? You can e-mail me at ** and I will provide you with more details on my experiences and with AHS. Avoid at all cost.

Called American Home Shield (Again for another property) about a main drain issue with my house. They sent out a Harvey Contractors for the plumbing issues. Plumber pulls out small snake and starts snaking the main drain line from inside the house. He pulls out some stuff (places it on the floor) and says he can't snake any further because this part of the plumbing extends outside the house... even though it's inside the house where it starts and there is no outside clearout.

I called because there was a leak in the wall from the pipe that connects to the outside hose bib. My contract and the website both claim they fix plumbing pipes and hose bibs, but after they came they claimed the company policy had changed and they only fix internal hose bibs now. My Hose bib is fine, but because it is glued into the pipe it needs to be replaced. They want $350. What good is the contract if they can change it at will??? Would never recommend to anyone.

I have been a customer for over 8 years. I have had no big repairs till now. Both my ovens stopped working and American Home Shield offered me $320 for replacement! Not sure where they are buying ovens from but that wouldn’t even cover 1 oven. I had no choice to go with the second option to repair the faulty part- 3-5 weeks to get my ovens functional!! How do they expect families to function without an oven for over a month. I decided to part ways with them and cancelled my contract - making sure that the open service requests would be finished out- I was already charged for the service call!! The icing on the cake came when American Home Shield didn’t cancel my account in time (because their retention department is flooded with cancellation calls - the rep I spoke to told me this) and then proceeded to charge me for another month!

On hold too long to speak with billing approx. 45 mins. Queen in billing said she called the company that provided the service and spoke with the technician that came to my home and he said "There was a diagnostic done to the toilet". When I replied, "Let's do a conference call" she then said "I will issue a refund." Go figure. They have contracts with bootleg company's to do repairs to your home. If this is your home you want quality work provided. Do not purchase home warranty with them. They are getting over like a fat rat.

DO NOT USE THEM. You cannot get them on the phone!!! We've had so many problems with AHS. We put in a warranty request for AC, and guy 2 days later did NOT show up- yet they had the gall to charge us $75 for the visit! We also had to get our own AC repairman, and AHS still has not refunded us. It is so obvious they pay for fake 4 and 5 star reviews.

This evening I received a "Overdue notice" about the payment of the second fee, I paid this fee in full over a day ago, online with a credit card. I called to voice my displeasure about getting this "overdue" notice and the lady I spoke with understood I was sent the second fee invoice and I shouldn't have. She read my "file" and surmised the second invoice was sent in error. She reversed the second charge and will refund my second payment. It should'nt have gone on this long to find a person that used some common sense to see the double charge was inappropriate. My thanks to the second operator that resolved this for me. Three stars does mean I'm satisfied with the experience.

I had a total of 5 visits by the same company to fix the same issues with my central air conditioning unit over a period of 2 months. The issue was finally resolved but somehow I was charged an additional $75 trade fee after the service was complete. I contacted AHS about the fee and had to request a supervisor to remove the additional fee. It's been over 2 weeks and I am getting emails from them demanding payment of the additional $75. Whenever I call back, I am on hold for over 30 minutes, no matter what time of day I call. I just wish that someone would answer the phone and take care of this issue!!!

I have had my policy of over 20 years and my most recent experience is cause for me to look elsewhere. I reported an issue with washer in March and service technician came and could not find the leak but did order parts for agitator issue. 3 months later my washer was leaking and flooding my laundry room every time I used it. I reported again and service technician came but could not even look at it as the sticker with model number was missing. Was there previously in March when parts were order but must have been removed by technician. Second company came out and reported same issue. 3rd and original service company was called out but told me one thing and then reported no malfunction found on washer - total lie. 4th company came out and was the only one to take apart and find issue. Cracked tub liner.

Our water heater stopped working due to it tripping our circuit breaker. We requested service with AHS and they had a plumber come out to our house this morning. When the plumber called to verify our warranty, AHS said they would not pay for the claim. They stated this was due to secondary damage resulting from a pipe leaking above the water heater. The pipe that was leaking was the pipe supplying water to the water heater.

20 Days of no downstairs air conditioning in South Carolina (before and after Hurricane Florence) due to incompetent subcontractors. (initially denied a new compressor) Only after I read my contract that says South Carolina residents may file a complaint with the South Carolina Board of Insurance did they issue a 2nd contractor (my original choice but I didn't want to wait on hold for over an hour - the usual wait time to request a specific contractor - my mistake) who said I needed a new compressor (duh!) which was diagnosed by my electrician and an independent contractor before the incompetent subcontractor said it was due to leaves in my unit.

We signed up for AHS home warranty and decided to use it once we saw there were a few electrical issues and a shower leak that was rotting our baseboards and drywall. As for the electrician, the company they chose for the original request never contacted us. We even called and he never called back nor came to fix our problem, this was in March of 2018. We called to pursue it but being on hold for an hour multiple times just to get zero results became tiresome so we eventually forgot about it until the plumbing issue arises in June.