American Home Shield Reviews

My refrigerator had ice in the back of the freezer and it wasn't keeping cold. I called American Home Shield to file a claim. The experience was excellent. The rep was awesome, and my experience with the tech was excellent as well. At first, when I heard the name of the company, I questioned it. But the tech was so professional and on point. When he arrived, I told him to call me because my bell wasn’t working. He came in and he was very pleasant. He looked at me and told me what was wrong. That gentleman was out in less than 15 minutes. That’s what I want. I don’t like anybody just sitting up in my house. When he came back, it was even better. After the repair, the freezer has been working excellently.

We were going out of town on a Friday and I was trying to shower but I saw that the pressure was real low. Not knowing what the reason was, we called and reported everything to American Home Shield. When we got back on Sunday, I called a guy to see if he could come by on that Monday morning and he did. He was very reliable. He came in and assessed the problem, then he called to let me know that the pump went out. He had to order the part and when he got it in, he worked on it and did a wonderful job. Once he got it all done, American Home Shield was contacted and we are hoping that they can help us out to offset the cost of the repair. They've always been there for us and very reliable. I'm glad that we got the warranty years ago because whatever we call on, they always take care of the problem for us.

American Home Shield replaced a motor and an actuator in the air conditioner that wasn't cooling at all. Navigating the website when I submitted the claim was pretty easy. After three days, the contractor, Best Heating & Cooling came. The day I submitted the request, the contractor called and said when they were gonna be coming. But there were weather issues and they weren't able to come until the day after they said they were gonna be able to come. When they came, my husband was here, and he said it was a good experience. He thought the person seemed very knowledgeable and efficient. The gentleman told him what the problem was and then proceeded to fix it. And the system worked. I'm reasonably happy, so I would recommend AHS.

To submit a claim with American Home Shield, I just go online and log in then I click what I need to have looked at and they set it up by having somebody call me. About 24 to 48 hours later, a contractor would contact me. The most recent claim I had was the microwave one. There was an issue with the door. The frame on the door had broken. The company texted me a time that they would be at the house but I wasn’t gonna be there at all and they didn’t try to coordinate a time. I tried to call and cancel but they never picked up their phone. Then I never heard from them again after that and I had somebody else do the work. My wife was home at that time and she said nobody came, and yet I got billed $75 for that, which wasn’t cool. American Home Shield said that they called the company and that somebody had come but I wasn’t home. They said that was considered a call-out.

I have been hearing a squeaking noise from my refrigerator. Then, I got up one morning and it was gone. The person sent out by AHS replaced the thermostat, but after he got it back up, I heard the squeak again and I mentioned it to him. He said it might be the belt and then he left. The squeaking noise got worse to where it was lasting like five minutes. So I called back and the tech came out and fixed the squeaking.

My online claim submission with American Home Shield was an easy experience. A good technician from Reliable Appliance called me then came out to fix the microwave that was not operating. The microwave has been working fine since then. While it would have been nice if the deductible was as little bit less, I would still recommend American Home Shield.

My air conditioner wasn't cooling my condo so I called American Home Shield out. The tech also noticed an issue with my water heater but he said he wasn't a plumber and I should have somebody look at it. I called AHS and told them I needed a plumber. They sent one from the same company who fixed my air conditioner. The plumber looked at the water heater but said he couldn't repair it because he didn't have the license to do it in a condo building. He also told me that before he could authorize a new water heater, the manager had to look at it. So he came twice before he told me he couldn't fix it.

Every now and then, I was noticing a little bit of water in the bottom of our washing machine. But if I hit it on spin, it would drain. So I googled that and it said that there might be a valve that was leaking because it occurs when it's not even running. I submitted the claim through the American Home Shield website, which is very simple to use. It's just giving me a place to put the model number and the serial number, as well as to describe the problem. I put all of that in there. And when you put something in on there, it's actually putting to the mind that we're passing along to the company. But the guy who came out had no idea what brand or serial number. That was all he was there for. He took a picture of the serial number and told me that once they got the part, they would get back to me. They could've done that without the call. But that's not really the website. It's more the website getting the information to the company.

My hot water heater blew out and so I filed a claim online. The representative was very informative and the contractor that American Home Shield sent out was good. The only thing was that I thought I was just gonna have a one-time charge of $100 but then there was a $40 piping charge that I was charged on. I kinda didn’t appreciate that, but it is what it is. They explained to me that a lot of times, piping and stuff like that is extra. But at the time, I didn’t know it. Other than that, they seemed to be a good company. I've only had one claim with them, so that was kind of the test to see how well they would handle everything, which they did. They ended up having to replace the hot water heater 'cause the tech couldn't repair it. It was an excellent experience.

American Home Shield has been great. Our air conditioner was not working and I submitted a claim for it. The whole claim process was very easy. The contractor who came was awesome and the air conditioner has been performing perfectly since the repair.

We like the ice machine and we like to get water from our fridge so when both broke, I submitted a claim to American Home Shield. The internet isn’t always great where we live so it was easier to do it over the phone. From the time I made the claim, it took 20 minutes for the contractor to call to tell me that the guy would be coming out. He called and gave me a warning when he would be there. He showed up when he was scheduled to and fixed the problem. I had a great experience with AHS.

We had some leaky faucets and submitted a claim to American Home Shield online. The contractor was very professional and they were very thorough with what they were doing. Everything has been taken care of and nothing has been leaking since then. The repair allows us to use that faucet now. I am very satisfied with my experience. Having a warranty is decent and we had it ever since we've owned the house. We were with American Home Shield at the beginning then we switched off to another company, but we didn't receive the best service with the other companies and went back to American Home Shield. Other people should sign up with them.

American Home Shield sent Neese Irrigation to replace the well pump. I called in the claim to AHS and the next morning, Neese called me. They got somebody out quickly and the crew that came out answered all of my questions and everything went well. My water was cut off and they had to come back but they were able to do something to make it work until they did the big job. It only affected me a few hours. The next day, they came out and did a good job. Other than that, I've also had a problem with my pool pump and AHS fixed that too. Overall, everything worked fine and I had a smooth experience.

If you’re buying a house and you want a warranty, you should use American Home Shield. When we were doing a rekey of our house, I called in a claim with AHS and the lady that I talked to was pleasant. She helped me out right away and it was a pretty quick process. I was expecting it to be a little bit longer than it ended up being and it was all good. They sent out Sunrise Lock and Key and the tech who came was nice. He got to work right away and didn’t have any issues. He was also pretty quick at doing his job and finished up. After that, we had another claim for one of our air conditioners. The techs that came out didn’t have the part, so they had to come back a few days later when they got it in, and they were able to install it.

This company has no intentions of honoring their promise to fix or replace appliances in your home. They only hire repair contractors who will blame the homeowner for misuse of the appliance. You have to pay a $75 fee for their hired contractor to deny your claim. I spent thousands of dollars over 3 years and when my washing machine broke down, I was accused of overloading the machine. I am a single lady with no kids and I don't even wash comforters or anything that could be deemed as "overloading"! When I agreed to the contract, I mentioned that my washer and dryer were old but was assured that they would be covered. You are better off saving money on your own to pay for broken appliances!

If you need to speak to a representative, expect to be on hold AT LEAST one hour (based on my last 3 attempts). No email or physical address is provided so your choice in contact is limited to the phone number provided & the unsatisfactory hold time. If your service request can be accomplished entirely online, probably ok.

These people are very difficult to reach. Whether you are trying to file a claim or check the status of existing claim. The last 3 times I’ve called wait time is over 40min. I absolutely dread the call. I was approved for a new dishwasher 2 weeks ago but I can’t reach them. You can call customer service after that 40 min wait and ask to be transferred to the “purchase dept” at which point they will say okay and it will put you on hold for another 20-30 min or you get hung up on... No matter how polite you are. Or you can call the purchase dept and hold for up to an hr. Once I’m on hold I just put my phone on speaker and listen to elevator music for an hr. I hate this company but I hear most of the others aren’t any better. If you choose this company, be prepared to have your patience tested.

Updated on 11/06/2018: On 10/22/2018 I wrote a review of AHS. On 10/23/2018 AHS replied on my review that they were very sorry to hear what happened and a social media team member would be contacting me. They also were able to put on my review that a resolution was in progress. Why are they allowed to do this? Two weeks and I haven't heard a word from them. They denied my claim and still charged me the $100.00 deductible. They make it look like they are working with me to resolve my issue yet I haven't heard a thing from them.

Without a working refrigerator for almost a month. Filed a claim and get different stories every time Filed a service request # ** on 9/29. A technician looked at it on 10/4 and was told that I need a new compressor. No feedback from AHS for 3 days. I called AHS and after 30 mins of holding, I was told that compressor will be delivered to me on 10/15. Again it was not delivered.

Garage door opener issue - I have call first time back in April - contractor came and fix something in five minutes - left without explaining. After couple month chain of opener broke because of that pulley and spring also got detached. Contractor reported wrongfully to AHS saying spring were broken so they asked me to pay for chain and pulley and they will claim for opener through AHS. Service at AHS is very bad. I never receive a call back and their contractors are just try to rip you off.

Like other home warranty companies these guys are scam artists. I had a simple leak from my washer and dryer and into the exhaust vent. After 7 phone calls and being on hold for six hours (I am not kidding, six hours), they denied our request even though in the contract it says they fix ductwork and washer and dryers (including ductwork). The people I called were rude and unhelpful. If I were you, I would run away from this company. They are awful!!!

American Home Shield puts on the website that they are open 24/7, but when you call them for an issue on weekend, nobody answers the phone. It seems like they should have put out there that they open Monday through Friday during business hours. I remember I called one time on a late Friday night and nobody answered until that Monday. Other than that, AHS is great. The water heater was broken so I made a quick call to them. They responded within 24 hours and scheduled an appointment. A tech from C&P Plumbing came and saw what the issue was. He was great, polite, and very professional and he answered all my questions. They said the water heater had to be replaced. I had to pay my deductible and they replaced the water heater.

I usually call in to American Home Shield to submit a claim and over the last four years, about one or two claims a year, I've been on hold for at least six hours. The previous time I submitted a claim, their contractor fixed the AC back on the hottest day of the summer. And then when it came time to utilize the furnace, there were a few things that weren't attached properly from the AC. So, the technician acknowledged that he might put on a wire, a couple of things. He said that they wouldn't have noticed just checking the AC and not checking the furnace. And he fixed it right up. This last time, somebody answered the phone quickly and saw that we had had somebody recently out for the AC. I called and got in touch with the worker again. However, it took two weeks for that person to have an opening. It was the furnace part of the AC central air. We were in the first cold snap and didn't have heat for two weeks.

Our icemaker wasn’t working right and my husband did a claim with American Home Shield on the computer. A contractor came and fixed it within the same day. He was friendly, polite, did his job, came back with the part that he needed to get and fixed it. We're very satisfied with American Home Shield. We've had a number of claims and everything was handled professionally, and we had no problems with any of the contractors that was sent here.

American Home Shield was offered to me for free for a year when I bought my house. I called them over the phone and had them come in and check things. The tech that came out was very professional, timely and courteous. The experience has all been good.

I had an air-conditioning repair and the gentleman who came was excellent. I really liked him. He put some Freon in my units, which AHS only covered $10 of the cost and I paid most of it. Then shortly after he came, I had the problem all over again. So I called up AHS and since I didn't wanna pay a co-pay again, I told them that it wasn't an effective repair so I didn't wanna have to pay for another charge. So they arranged for the gentleman to come right back over again with no charge, and I appreciated that.

I like to use the internet when submitting a claim to AHS. I go online at their website, I submit the claim and then ask for a technician there. Then, they’ll send me a text or email telling me who the company is gonna be and it's very simple. Recently, the air in the house wasn’t cool, so the house wasn’t cooling down. So I submitted a claim. The contractors were there when they were supposed to be there, and the technician immediately identified the problem and took care of it in less than an hour. He was in and out and I never had problems again. It was an excellent service.

So far, I’m very pleased with AHS. Water was not flowing out of our dishwasher and it was inoperable, so I filed a claim online and it was simple and easy. The only issue was the amount of time it took for the part to get back, but the service provider who came was extremely professional. He was very thorough in explaining what the issue was and what was needed to repair it. As soon as he got the part, a time to come in and complete the repair was scheduled, and the dishwasher is working properly now.

There were a couple of electrical outlets in the kitchen that suddenly were not working and in order to get them fixed, I had one technician come out through AHS. We were gonna have to rip the wall out but I said there has gotta be a better way. It was weird because he first said he could just drop a line down from the attic, just bypass it, put a new line down and make it real simple. But when I called AHS, the woman on the phone looked through the report and said it changed and they couldn’t do it that way. But she was very professional and afterwards, I had a second opinion and AHS sent a guy from a different electrical company.

We had a blown fuse in our AC compressor out back. It was easy to submit the claim over the phone. The contractor that was sent out also did a great job.

When I submit my claims over the phone to American Home Shield, which I prefer, the reps would take the request and send somebody out. They were friendly, nice and thanked me for having been with them for so long. It shows that I’ve only been with AHS for 20 years but I was with them all the years that I’ve been financing my house too so it was longer than that. I haven't been one to make claims because I haven't had issues but the house and the appliances were getting old, so this was the year that it started.

All Set Appliances Services came out to work on our water and ice dispensers, as they were not dispensing water and ice through the door. The tech was out in a couple of days after I filed the claim online with American Home Shield and then he looked at the issue, took some notes, figured all the parts he needed and left - he was here for about 15 minutes. And then he came back and fixed the issue in an hour, tops. He didn’t get it right the first time though, so they had to come back out a second time. I had to fight a little bit to make sure to say that this was from the original problem they did not fix because they wanted me to do a separate claim. Other than that, everything went fine. I only had to use my American Home Shield warranty once, and so far, the experience has been good. They have a very user-friendly website and doing the claim was straightforward. I would recommend them.

American Home Shield has done a great job so far. There was an issue with the water heater. It wouldn’t light up, and we submitted a claim with them and they had someone come out to replace a part. They couldn’t replace the part, it was too old, without destroying the water heater itself. So, they made a decision to replace the entire water heater and installed a new one.

I'm satisfied with American Home Shield. I went online and requested for a service for the thermostat in the house that was not responding to button pressing. The contractor who came out was able to resolve the issue, and now, the thermostat is working.

We moved into a new house and we realized some of the lights and power outlets weren't working. I logged into my American Home Shield online account and said we needed somebody to fix the electrical. They sent the tech a day later and he figured everything out and showed us what to do. He figured out where the appropriate switches were for the lights. They were hidden under a countertop and there was really no problem. We just didn't know where all the switches were that controlled the electrical lights and one of the power outlets. The other claim we had prior that was for fixing the ice maker and refrigerator. The tech had it fixed and the ice maker has been fine ever since. We've been very satisfied with the service. Everything happened in a timely fashion and everything has been fixed properly.

The only problem that I have with American Home Shield is the people that they got. I had no heat at all and had to have my heat pump fixed. It was a constant back and forth between AHS and the company because neither one of them wanted to fix my heat pump because my heat pump was an old one. And American Home Shield didn't want to put a new one in because it's old. They wanted to try to fix it first, which I understood but it was just back and forth. I let someone from Better Heating & Cooling in Appalachia, Virginia go under my house. But they left the crawl space open and it caused every pipe under my house to burst and the inside, as well.

My stove and refrigerator went out. I called American Home Shield and the reps I talked to were very professional. The company that was then sent to me was really nice and helpful and they knew what they were doing. However, I haven't received my reimbursement yet. One day I called AHS. They were so busy and I was put on hold. I was told that they would call me back, but they didn't. I don't know what they expect me to do without an oven. I've always been very happy with AHS but as of the moment, I'm not.

My freezer was frosting up but it was a no-frost freezer. I sent a claim to American Home Shield online and the tech was here within two or three days. The tech was great and the freezer has been working fine since the repair. There's no more frost. I was pretty happy with my experience. However, I was very disappointed with the people that AHS sent out for my air conditioner. The contractor made a schedule with me and then they canceled it out. They made it to another day and this was during the hottest time we had going on. AHS might wanna try to get a major company instead of a mom-and-pop.

Everybody from American Home Shield has been really good. Less than a month ago, our air conditioning was low on charge and AHS sent a gentleman out to recharge it. He put a dye in it and said he couldn't do anything until after the dye has gone through. It was two and a half pounds of refrigerant and AHS would only cover $10 for each pound and that was almost $250 in charges. I don't wanna get hit with another $250 of refrigerant charge so now that the dye is in there, we'll have to ask somebody to come out and inspect it to see where it's leaking.

When I was in my closet where the panel was, I would hear a "bzzzt" sound when my air-condition would come on. I then asked my brother about it and he said that many houses have burned down because of that. So, I called American Home Shield to get it looked into. The contractors came out and fixed it. It was the first time I've ever used AHS. I was with another company before, but I'm happier with AHS. They come out faster and respond well. Everything has been great with the contractors and I haven't had any problems with them. If I have their phone number and call them back, they've always been quick to respond, answer, or help in whatever way. I've already told several people about American Home Shield.

I called to submit a claim with American Home Shield for my refrigerator because I was out. But it took almost an hour to get through and I just left the phone on speaker mode. It took way too long to get through when I called, so I felt like they didn’t want me to call and instead they wanted me to go online, but I didn’t have the ability to do that. The rep that I eventually talked to was a little hard to understand because he had a very heavy accent, but outside of that he was very nice. Afterwards, a contractor was sent out and the technician worked on the ref. They're supposed to be out there today, so I’m not quite sure if the work has been completed. In the past, the technicians that came out to our home were very nice. One time, the tech had to come back for the AC but had a good attitude about it.

I had a pool claim with American Home Shield and it was a positive experience. I filed it over the phone and the rep I spoke to was great. The company that came out was great as well.

We filed a claim for our spa with American Home Shield. I talked to the owner of the contracting company on the phone and the technician came out and did a fantastic job. My kids were in the spa over the weekend and it was working great. AHS's service has been really good, although I typically have to put in an extra phone call or two to really find out what’s going on. They have to be proactive. Nobody likes to be put on hold for a while. Nonetheless, the end result was very positive and a lot of our claims have been good. We also had a claim for our dishwasher that was leaking and it was repaired immediately.

I had a good experience with one guy who was sent by American Home Shield for the pool. He fixed the top of the filter and that was okay. And then another guy came out and fixed my gas stove. It had an ignited switch that he had to replace. All those were good, although I think the $75 charge is excessive. I had an issue with the pool where AHS said they didn’t cover, which I thought was rotten. They only covered the filter pump, but not the cleaning pump. So I just got somebody else to do it. If people are gonna have a warranty on their pool stuff, the warranty covers a number of things. But the warranty with AHS was not sufficient enough. Other than that, my experience with AHS has been good so far.

One time, I had a problem with a commode that cracked. I called American Home Shield and they assigned me a company. They gave that company my telephone number and they called me to set up an appointment. That company then came, looked at my problem and then made a report to AHS. The guy who came did a good job. Other times, I had issues with a fan and my thermostat. AHS has really helped me get dependable people who can take care of my problems. I made a wise decision when I chose AHS. I recommend them.

My light was not working in my laundry room so a friend took down the light and it was full of water. He said it has got to come from the tub ahead. American Home Shield sent the Lindsay Company and they said it was the overflow gasket that was leaking, so they fixed it. The contractors were friendly two guys and they seemed pretty knowledgeable.. They could not have been nicer or prompter.

I'm very satisfied with American Home Shield's service. I used their online system to submit a claim and they responded immediately. The next day, their contractor responded. The techs came out and they seemed very professional. They assessed the issue and had to order some parts. They went through that process then came back and finished the job. They replaced the vent in the bathroom, the exhaust and the heat timed then. They were very good at it, and everything has been good since.

The garage door wasn’t going up and down and the motor in it was bad. I submitted the claim with American Home Shield online, but there was no response, so I called it in. However, there was still no response. My account has messed up since we got AHS. I bought a warranty when we bought the house and the sellers also previously bought a warranty, so AHS was double-paid. We got the more expensive warranty, so if anything goes wrong in the house, it will be covered. I paid for one service fee, but they billed me for two. I owe the service fee, but I'm not gonna pay the other account until they get everything straight. I eventually got this to a manager and she was wonderful and awesome. She was excellent, but I had to go through all the many reps weeks and weeks at a time, so my garage was out of service for about a month.

Everybody recommended American Home Shield when I bought a home in Houston and I will probably be continuing the service for a second year. I have recommended them too. When I file claims, I prefer doing it online. It seems easier, even in terms of text notifications, follow-up and communication. Timing is tough though. Everybody's busy so I understand but GE Appliances came out twice and it took the technician a week on both. The issue wasn't resolved the first time but both of the guys who came out were wonderful. On this last visit, the repair was sufficient and the technician did a good job. He did a replacement and that warranty worked for my advantage. The issue has been resolved and I wasn't charged this second time. I've also only used GE-certified contractors at this house and they've done great work. I'm very happy with it.

Our water heater had been a problem since I bought the house two years ago. Finally, it’s replaced instead of tinkered with. When submitting the claim, I made a phone call and talked to someone who was good, professional and knowledgeable. I work out in the desert and I didn’t wanna miss work, so the contractor was set up for a Friday. It took a week to get them out, and it took a while to get the part authorized, then ordered. It was two weeks to get the part replaced and it’s practical because I wanted to do it on Friday. The first time it was supposed to be installed, it still wasn’t there, but once it got done, it was a good quality water heater and we got good service. Everything’s smooth sailing since the water heater got put in and I had a great experience with American Home Shield.

We purchased a home in Santa Cruz CA, bought a home warranty through American Home Shield thinking we would be protected if something goes wrong in the next year. We bought the warranty with the addition of roof, well and septic so we paid a lot for this protection plan. First the roof warranty is via another company who comes and inspects the roof, writes a report and gives you a list of repairs to do, on a fairly new roof mind you. Gave us a quote of repairs to be done of $2400 and if we didn’t go forward and fix it the roof warranty which we paid upfront to American Home Shield would be void.

I’ve got five houses covered by American Home Shield. Three years ago I had some issues with them with a couple of my rentals, so I went to another company. I’ve also had a couple other services in the past and I ended up coming back to American Home Shield because they did a better job than most companies. Submitting a claim through them was easy. I just put a request online or call them up then I tell them what the property is and what needs to be done and they take it from there. Dealing with AHS representatives has almost always been very positive. However, the contractors that they have sent had been a little bit of a mixed bag. Every once in a while, I got a contracting company that is not as good as another, but American Home Shield has always been good about reacting to that and got rid of the contractors that were sub-par. They just send out a different contractor and I’ve never had to pay another fee.

My refrigerator stopped cooling and I submitted a claim to American Home Shield. I did it online and it was a fairly easy routine. The contractor was a wonderful man. He was nice and very honest about the situation. He condemned the refrigerator and didn’t fix it. As promised in the contract, AHS replaced it. However, when I first ordered the refrigerator, I was given a date and it didn’t show up until seven days after. It took longer than promised to me and they should have given me a window instead of an exact date. Nevertheless, I got a new Whirlpool with no money out of my pocket.

Our AC unit froze up because it was low on Freon. I called American Home Shield and their system knows my phone number, so it knows all of the account information, and I just followed the prompts all the way through. Anytime I've had to talk to anybody at AHS, they've been perfect. Their contractors have all been great as well. Everybody has been super professional and courteous. Anytime they've been out, they've repaired what was needed repaired and everything worked perfectly after that. American Home Shield is probably the best in the business. It's a good option if you're looking for any kind of home warranty system out there.

I’ve had American Home Shield a couple of times and I’ve only had good service. They were very efficient. I filed my most recent claim with them for an air conditioning problem over the phone and it went fine. They set up an appointment for somebody to come out, take a look at it, and tell me what they wanted to do. Then I had to make a decision as to what I wanted to do, I opted to have my own contractor do the work and they sent me a check for the amount that their cost was.

We had a very positive experience with American Home Shield. I had moved into the home and within a week, there was water puddling by the furnace. We didn’t know if it was the water heater or the air conditioner. So I called American Home Shield and it was very prompt and easy. At first, a plumber came out and he was very helpful. He showed me where the pilot light would’ve been out if the problem was the water heater but the light wasn’t out. So he moved on and pointed out where he thought the problem was. But he also told me not to trust him since he wasn't an HVAC person, and that he was gonna refer me to one. They also did the transfer themselves so it was very easy in terms of the claim. The problem was the air conditioning unit and it was taken of properly. We haven’t had a leak since the serviceman came out.

The spring on the garage door snapped so I couldn't get it to go up and down. I couldn't open or close it. I couldn't figure out the online claim submission so I called and I had great interactions with the customer service rep. The contractor Shaver's Garage Door came and the guy was quick, clever, neat, and real polite. The garage door is now fabulous. American Home Shield has always been good to us even when we lived in California and having them worked well for us. We had them send someone out for the swamp cooler and it was repaired. The company that came out did a good job as well.

The AC stopped working so I made my account, clicked the link in the email, and submitted my claim with AHS. Then the AC's fan wouldn’t stop blowing. So I called it in with the service tech and they told me to just submit a problem still persist claim then they would come back out. I did that and they came out again. The tech was super nice and good. He saw what needed to be done, did it, and left. He was also respectful, work-oriented, and didn’t waste any time. Since the repair, the AC has been going well. Occasionally, I feel like the fan still kicks on and stays on forever. But it will run for a day then turn off. So I don’t know if it’s because I have the setting on the thermostat in a weird spot or I have it on the wrong setting, or there’s still an issue. Other than that, AHS has been pretty great and it's a lot cheaper having the insurance than if I didn’t have it.

American Home Shield was fantastic. I made a call to submit my claim to American Home Shield, and they took care of everything. It took approximately 10 days for the claim to be approved to get a new microwave oven. Since it was a new order, it took some time, but it was not too bad. A&D Appliance Services was sent out to install my microwave oven and it was great. The techs were very professional and pleasant. I also called with my last problems with my air conditioner and their website was very convenient, too. AHS provides a great service. I give the very best marks ever. I’m very satisfied.

The claim submission process of American Home Shield was simple for me and they had a rapid response. I called for my refrigerator that was leaking really bad and its power was out. They didn't take forever to get a technician and someone from Accord Appliance came out to investigate the issue. It went very well. The technician was wonderful, nice, and very professional. The only thing I didn't like about the company was I had to call them back. They never called me back and it took a week to get the parts that they needed. Then all of a sudden, they had the parts that day that I called. The refrigerator's light was fixed then it went back out again but that's a minor problem. Other than that, it was definitely a great experience.

Navigating through American Home Shield’s website is easy unless it falls outside the purview of their website. It also typically takes too long to get service on the phone. They don’t have enough people serving and a broken appliance should not have to wait two weeks for service. However, it was not like that with my recent claim. I filed a claim online for a leak coming out of my furnace and they sent somebody here to fix it. The technicians are also always good.

I submitted an online claim on a clogged sink to American Home Shield, and the process was easy. The contractor they sent out was great. He provided a good service. After the repair, my sink has been working fine. I'm very satisfied with this company.

I called American Home Shield for the garbage disposal. Also, the button that switches from the shower to the faucet wouldn’t engage. I couldn’t take it off of shower and just use the tub faucet, so I needed to call that in as well. I did my claims online which was efficient to do. The hardest thing was remembering my password so I could log in. The site was easy to navigate if I remembered the password. The contractor got in touch with me within 24 hours and they were very efficient. They gave me a range and they were here when they said they would. AHS is handy. If anything happens, it's only a $100. I can just put the claim in, and it would be fine. I like AHS and would recommend them.

My tenant, who is currently occupying my place, told me that the pool filter was making an unusual sound. I contacted American Home Shield via email and they coordinated sending the pool guy out there in an expeditious amount of time. I was impressed. My tenant was satisfied with the results. So, when I'll move down there and make that place my primary home, I plan on continuing my relationship with American Home Shield. They’ve done a good job for me and I like dealing with them.

When I submit a claim to American Home Shield, they charge the flat $100 fee just to send somebody out. We haven't had anything come back to us in terms of other expenses other than the monthly premiums and the flat service fee. So far, we've had them come out and do work on the air conditioner and recently, the plumbing issue. That's two separate things and there are no paper claims. You call in and they send somebody out. They automatically debit the same account that the monthly premium has come out of and it's just a phone call or going online to place the service call. For the plumbing issue, it turned out to be a clog. But it was leaking out up under the carpeted floor on the other side of the wall. I was afraid it was a broken pipe or something more serious, but the guy sent out by AHS just plunged it and broke the clog loose.

The AC has been worked on previously. There may have been more than one issue with the unit and multiple inquiries, but it was Clifton Heating that identified that the component was not doing what it was supposed to do and they were the ones who replaced it through American Home Shield. I understood that contractually, when they replaced the part, that was my responsibility, the compressor or the component that they replaced was supposed to last a long time. But when they came back, they had to replace it again and that I had to pay for the Freon again. They said American Home Shield only covers up to a certain amount and because the issue was more than 60 or 90 days, I needed to pay for the additional cost of Freon beyond the minimum allowance and was $800, which was a substantial amount of money.

I went online to submit a claim on a plumbing issue to American Home Shield and their website was user-friendly. However, the contractor was reluctant since he had to cut a hole in my ceiling. I told him it was better than the water accumulating and after I said it was okay for him to cut the hole, he was fine and he fixed it. I had to call again to get somebody out to fix the hole and it took four phone calls. The representatives I was talking to were just being lazy. When I finally got someone to follow through, it turned out there weren’t a lot of contractors that would come out to this location so the other representatives weren’t following through all the way to the end. They were just saying nobody will come out and then that was it.

I had a lot of leaking issues. I had a bad faucet in the kitchen, the shower faucet was leaking, and the commode would leak sporadically. I filed the claim to American Home Shield and coming from the fact I didn’t have a water pressure regulator valve, it wasn’t covered. But other than that, it's not the first time I used AHS and I'm really happy with the service. I usually submit my claims online and I get an instant response. They tell me who's the contractor and they usually contact by that same day or the next. I'd get a call from whoever they contracted it out to schedule an appointment. Most of their contractors are pretty conscientious. Their contractor might be in a bad mood, but that comes with the territory. On the work, they usually do a good job.

I submitted a claim with American Home Shield for the dryer online and the online process was easy. Then, Advanced Appliance Repair came out to fix the dryer and they were very knowledgeable in what they did. They knew right away where to look and since the repair, the dryer's performance has been phenomenal. Overall, I have been very satisfied with American Home Shield and would recommend them to others.

We had a slab leak which resulted in some water damage in the kitchen. I went online and submitted a claim with American Home Shield. I then got a text that Blue Star would be contacting me within 24 hours to schedule an appointment. Their techs came out and they were prompt in everything they did. They did a good job and I was happy with them. However, they were very expensive. We were talking to my home insurance adjuster and she said that compared to many other claims similar to mine, Blue Star charges much more than most other companies. My home insurance adjuster also said that they always have to try to work things with Blue Star and bring the price down. So, we were kinda thrown into a situation that we didn't have a lot of information about the companies ahead of time and in the end, we got overcharged and there was nothing we could do about it.

My wife's father was the one who told us to get the warranty with American Home Shield, and I don't regret it. I had multiple issues with appliances and American Home Shield fixed them all. Everything works now. The contractors who came out were decent guys too. They were all on time and they knew what they were doing. American Home Shield actually comes through unlike a lot of other insurance companies. You pay them for a long time and then when something goes wrong, they come up with a reason on why they don't need to pay. I didn't have that with American Home Shield. Everything worked out. The most recent claim was for the ice machine and when I called them, they told me what they expected. The next thing I knew, I had somebody show up. They fixed what they needed to fix and all I had to pay was $75. Better have American Home Shield. Otherwise, you're gonna be in trouble when you spend a lot of money that you shouldn't.

We have a little water leak in one of the pipes and when I called to submit a claim to American Home Shield, the reps were nice, friendly and tried to help in every way. The contractor was polite and respectful. When I asked for a receipt, he told me he could write something down for me by hand but he could not give me anything because it was under warranty. Since then, everything has been fine and we haven’t had any trouble. I checked on it last week to see if I had any water leaking where it was fixed and now, everything looks good. Having AHS gives me peace of mind because you never know when something is gonna break. It’s another payment coming up every month but it’s one less worry if it is a big payment. I had a good experience with AHS and I recommended them to some of my friends.

There was an issue with the ice maker in our freezer and I submitted the claim by phone. It's quicker that way and everything was great. But it took two weeks to get the part. Not having the ice maker, I was really surprised how much ice we use on a daily basis. It's crazy. So I had to buy ice, which is not a huge deal. But this company is a major appliance repair company. You would think they would have parts on hand. But they had to actually order it then after it arrived, they had to get us on the schedule. So we were down for more than three weeks.

There was a claim with the dishwasher malfunction, and it took the independent contractor a while to come out to get to it. We had to go through two different companies to get them to finally come out and fix the dishwasher because their wait time was two weeks or more. We went to a second company that American Home Shield set us up with, and that was not quite as long away, but it was still over a week before the independent contractors came in. However, they provided good service and appropriate followup. They completely fixed the problem and I thought it was handled well. American Home Shield has been good.

I had a claim for an air conditioner. I submitted it to American Home Shield over the phone and the process was easy. When I set up the appointment, I requested to speak to somebody and our interaction was great. The contractor they sent out was also great and I appreciated their business.

The reps at American Home Shield have always been kind and helpful when we call to file claims. They give us the name of whoever is going to handle the claim and that person calls us to schedule an appointment. We've called American Home Shield twice, and with the AC, they had a problem getting a part delivered so they had to reschedule a couple of times but they always let us know. It has been a couple of months now since the repair and the air conditioner still works so the work the contractor did was good. The other issue, with the stove, has been fixed too. We like American Home Shield. They've saved us some money so we would recommend them. In fact, we've already signed my mother-in-law up.

I had an air conditioning that wasn't cooling and it took a few days for American Home Shield to get the technician out there because it was a holiday. But once he came out there, we got it squared away. He had to come back three times. He replaced something and didn't fix it, but he was Johnny-on-the-spot. We called and he was right there. I understood that and was fine with it. They did a great job. I did the claim online and it was a piece of cake.

American Home Shield sent At Bay Appliances to fix the LED readout on my oven hood combination that was very dim. At Bay Appliances got a hold of me quickly, but they couldn’t send somebody out quickly. However, when they finally got someone to come out, they did it very quickly. The tech had to replace a part that he didn’t have on hand. So he ordered the part and that came in within a week. Another appointment was booked and he came out and replaced it very quickly. Everything is working great since then. American Home Shield also did a good job on my garage door. I had to pay for the work because it wasn’t covered, but it was very quickly done.

Our pool equipment needed to be fixed as the pump wasn't working. Its function is to keep the water constantly flowing and if it doesn’t happen, then there'll be a build up of algae in the pool. I submitted a claim to American Home Shield online with ease. The contractor that they sent was very easy to work with. He came in, did what needed to be done and left. I’m really glad we got American Home Shield.

I filed a claim for my garbage disposal over the phone and the process went really smoothly. The contractor who came out was very personable. He got right in and got it taken care of. It was just some metal that had come off of the garbage disposal and blocked it. In a few minutes, he was gone and we haven't had any problems with the garbage disposal since.

I am totally disappointment by the service and the ownership of issues by this company. I have reached out multiple times to the reps to get information regarding when the issues will be fixed. But have been asked to reach out to the vendors directly who do not respond at all. Very very bad customer service.

The motor of the AC was making a sound. It was a heavy metallic sound and we became concerned about it. We called American Home Shield. The rep was professional and they got a contractor out that evening. Higgins and Bottoms Heating Air came and checked the AC. The tech explained to us that the noise was coming from the blower fan and it needed to be replaced with a new motor. They brought a new motor and put it in the next morning.

When I had an issue with the kitchen sink, I submitted a claim online to American Home Shield. The contractors were very punctual but they had to come back because they had to order parts which got there a week after. They efficiently completed the job and since then, I’ve had no more issues. I would recommend them.

This is my second time with American Home Shield. When I originally bought this home, the owners supplied the AHS warranty. Although I was with Home Warranty of America in my previous house, I gave AHS an opportunity but they failed miserably so I left them. I went back to Home Warranty and stuck with them, but their service has become crap as well, so I gave AHS another chance.

My garage door opener wasn’t working and it was a pain because we had to operate it by hand. I submitted a claim online with American Home Shield as it seemed to be easier than by phone, then the contractor came and fixed it. He was good, friendly, and professional. He fixed what needed to be fixed and it took a few days longer than what I would have preferred, but it wasn’t an emergency, so it was no big deal. If it was something that I needed right away, filing the claim online doesn’t seem like it would be as fast as calling somebody, telling them you need an emergency repair, and ask them to come and fix it. With American Home Shield, it seems like they’ll put the claim in the system and whenever the people have an opening, they’ll come and fix it.

My dryer was making noises. I submitted the claim online and the site was friendly. But the first time I did it, I got confused, so I had it called in. But when I did my follow up with them, I figured out how to use the online and it works fine. I did the follow up on the same appliance. I wanted to make sure that I wasn’t gonna get charged the deductible, the fee that you would pay every time they came out. That wasn’t stated until the very end. That was why I had called initially because I wasn’t sure if I was gonna get charged or not for the same appliance because I just wanted to make sure that it was just a follow-up.

American Home Shield is a good company. Filing claims online is super easy and their staff is knowledgeable and trained. When there was this constant dripping of water from the faucet that we couldn't turn off, Water and Drainworks came out within two days. The guy was really nice too. He knew his job inside and out so he was very experienced. He was able to fix the faucet and it’s now operating the way it’s supposed to.

There was water leaking from somewhere. We had a lot of condensation, and American Home Shield sent a plumber and he fixed the pipe. There was a blockage in one of the pipes and the drain pan underneath, and he fixed that. Submitting claims with American Home Shield has been okay. They were responsive. They got someone out and someone to contact. They weren't always able to come right away. I had to wait a couple days both times, which was kind of disconcerting the first time because we have the AC out. But this last time, we were able to run the AC. The first time, it took them a few days to take care of it. So, we were uncomfortable because it was at 210 here in Phoenix that time. Still, the AHS reps were very courteous and helpful and the technician that came out was very nice. Everything got fixed, too. Also, the ease of getting the work order out has been very helpful.

We had a clogged pipe in the house and it was handled very well by American Home Shield. I made a claim online and the website navigation was simple. The people here in Eureka responded within half an hour too, and the technicians were excellent. They snaked the pipe for us and it took about 20 minutes for them to push through whatever the clog was. Then they offered to do a camera down there to see what it was or if there was still a clog. But AHS said it would have to clog again within 45 days for them to do the camera, and it hasn’t. AHS has been fantastic to take care of everything. I've also talked to the technicians who have come out to do the work, and they get paid right away. So I’m very impressed with AHS. In fact, I’ve referred a couple of people to American Home Shield's website and I was getting the technicians here signed up with AHS as well.

I usually call in to file claims for American Home Shield and it goes smooth for the most part. I’ve had some really great representatives of the company and they assisted me. However, there were some instances where it was a bit touch-and-go for a minute. It was hard for them to understand what I was asking them to do with the claim. My microwave didn't work and it buzzed in and out. Direct Appliance was sent out and they ordered parts but the parts were no longer available. I had to call for the replacement and there was a very extended wait time, 45 minutes to a hour and a half.

I used American Home Shield for an electrical issue. It was my first time to file a claim so I did it over the phone and the reps were very good. The tech who came was also very good. Three items were checked and two of them worked out well. One of them could not be fixed but there was really nothing that he could have done because I had been using the wrong light bulbs. Still, the gentleman was professional. He looked at the items, did what he had to do, told me about the third item and left.

American Home Shield's contractor repaired our air conditioner when it made noise and quit putting out cold air. The guy that came out was good but I had to call them again because the air conditioner worked only for about a day. A second team came out the next day but they weren't able to get it working properly as it wasn't getting any colder. The house was over 86 degrees every single day and night, and there was no relief. So, I called them again a week later and they sent the original guy. Finally, he diagnosed that they couldn't fix the unit and it needed to be replaced. They said they were gonna order a new one and would wait for American Home Shield to give the approval. It was approved right away but it took an additional week before the unit came in. But once it got in, they installed it quickly. It got there in the morning, they were there that afternoon, and we had cold air that night. And I haven't had an issue since.

The light in the kitchen was flickering on and off and the front light outside was loose and wasn’t coming on. There was some type of short in it and the tech American Home Shield sent out said that AHS does not cover that. But they've fixed things that were on the outside before. I took it apart and put it back together myself. Other than that, it has always been easy submitting claims to AHS. I’ve never had any problems where they had to come back in and redo something.

When we had a leak in our washer, we filed a claim with AHS online. Navigating through their website was fantastic and so was the technician that they sent out. The tech made the leak go away and everything has been working fine since then. So far, we’ve only used AHS twice and they’ve been great on those accounts.

I called American Home Shield for a claim and I was on the line for around 35 minutes before I got someone to talk to, which was not good. I can understand they're so busy, but they could do better than this. I called them about the light and the ceiling fan inside the house not working and then a technician from Alejo Electric came to fix those. However, I forgot that the patio fan and lights were also not working. I asked the technician if he could look at it but he won't look at it because it wasn’t in the order. But he was already there so it really made no sense. So, I was disappointed with that. I still cannot get those patio ceiling lights fixed. Alside from that, everything has been good. The people were on time and quick. Overall, AHS' handling of the service was great.

I'm not happy with American Home Shield. Their contractors don't know what they are doing. I had a plumber over that was training someone on the job and caused a pipe to break, and my garage got wet as well as my carpet that was there. They also have a contractor for pool that has such a bad review on Yelp. The contractor called me and told me to give them a good review. I said that they haven't even been here, but she kept arguing that they have been. I said that I was not giving them any good review. She started yelling and cursing at me. I then got a bill for $75, a fee that I have to pay.

My water heater tank had a leak and I submitted a claim to American Home Shield online. I was a little confused with the codes, but otherwise, it went well. A contractor came out here the next day of the same week. He was very helpful, informative, and very precise pertaining to the work order. They were very efficient. Within an hour everything was up and running. I would recommend them. I think cost-effectively and I plan to renew with them.

My AC fan went out and the coil was leaking. I filed a claim to American Home Shield and the contractor that they sent out knew what they were doing and they did the job. They had to order a part so it took about 24 hours to complete the repair. American Home Shield is good.

I'm not too thrilled with American Home Shield at this point because when my saltwater filter completely stopped having power, they said that it was covered when it's not. So, I ended up having to cover that myself. The customer service team was polite, but I'm not happy with the actual service. I was told that the saltwater filter was covered and then it took them over a week to to tell that it wasn’t. So, instead of getting my stuff fixed when I needed it to, it sat and my pool turned green, and I ended up having to buy a bunch of stuff to get it clear again. I spent almost $1,000 on that. Had I known that day, I would've just gotten it fixed. But I was still waiting and in one of the calls, I was transferred to different people and still didn’t get anywhere. I went through 10 different people when I finally got somebody that actually called me back. It was totally unreasonable.

My wife submitted a claim with AHS for the washer through the telephone. She used their automated system and the contractor came out within a day. We explained the problem and he went to work. He then explained what was going on and what was needed. He had to order a part, which had arrived, and he'll be back on Monday. AHS had paid for itself every year and we’ve recommended them to several people.

I felt it was very important to get a home warranty when I bought my home because it's older. The air conditioner, specifically, was original with the house in 1987 and this is Arizona. I had the option of choosing several different companies but what AHS covered seemed to be the best for what was allowed in the contract for purchasing the home.

When I submit a claim, I call American Home Shield, let them know what’s going on, and set up an appointment with one of the technicians. I made a claim on our air conditioner that was turning on but wasn’t cooling. The first contractor that came out was traumatic. The gentleman threatened me that he was not gonna fix the air conditioner, and he never did. It was really a horrible experience. After that, we got someone who was very professional. Chad was outstanding. I had some problems after the repair, but Chad came out again, and it was something else that was going on that he fixed immediately. I never have had any problem since then. I'd definitely recommend American Home Shield.

Filing the claim to American Home Shield for my exhaust hood in the kitchen over the phone was easy to do but there were some errors made by the actual rep that took the order. When they sent out a technician for that reason, the technician thought it was an exhaust fan in a bathroom so he couldn't do anything for me. AHS responded very well to the error and they reintroduced another company to come out and take a look. However, the contractor was not well-informed and he did not know what he was talking about. He caused me a lot of headache and a lot of problem about getting it resolved because he himself, did not want to do the job, based on his comments to me. He simply said, "There's gonna be a lot of work to get this done," and he also told me that I would have to take the unit down so that he can work on it if it was approved it.

We have two insurance policies with American Home Shield. I submitted a claim with them recently for the stove in our San Ramon, California property. When I was trying to turn the stove on to cook one day, the ignition did not work and I needed a lighter to light the stove up. It was easy to set the claim up online and I loved that process. Then AHS called me right back within 24 hours. I got a phone call for the contractor to schedule a service appointment.

I used American Home Shield's website to schedule an appointment and it automatically assigned GE to me. The appointment was scheduled on a Friday, but usually, when a contractor comes to my house, they will call me. I called GE's 800 number back, then I found out they canceled my appointment because no one was in the house. I told them that I assumed they would call me 30 minutes before they come to my house. If they did, I would have stayed there or I would have found my way to be there. They rescheduled back my appointment in the next week and the person came and fixed my appliance problem very quickly, and I was very satisfied. He fixed it in about 10 minutes, so I was impressed.

I had a pleasant interaction with the AHS rep when I called in a claim for the shower head. Setting up the claim was very easy. The contractor that came out was very friendly and he was very informative. He was extremely helpful, and the shower head is working great now. We really appreciate having the service from AHS. We just moved in this house three years ago but we had to use them for about six times at a cost of a pretty penny had we had to come out of pocket.

American Home Shield has too many accounts now and they can’t properly service most of them. You better get up early in the morning and call them because if you start trying to call them after 10 or 11 o’clock, you’re never gonna get them. You’re gonna get transferred from person to person because nobody ever handles it. You'll get tired of waiting and if you call close to 5 o’clock, you just stay on the phone until it’s closed. When AHS first started out, they weren’t like this, but like everything else, they got too much business, and they can’t handle it all, so the consumers take the hit.

There was an issue with my kitchen sink and the technician from Water Control Plumbing did a very good job. He came and finished on time. He was also very professional. He gave all the advice after the install. There have been no issues since and my experience in dealing with the contractor was very good. Submitting claims to American Home Shield through the web is an easy experience and I always recommend them.

We had issues with our washing machine so my wife submitted a claim to American Home Shield online. It took a little while for the contractor to get out to us and to return the call. It was several hours before they called. We couldn’t do laundry, but we understand it takes time to get people out to us. The tech got out the next day and once he got out there, he was efficient, got it done, and everything is working fine. AHS has increased premiums over the last couple of years, though, and minimized service. So, we're not getting the same level of service we used to with our contract. But other than that, I would refer AHS.

The Freon leaked out of the air conditioner and my wife submitted the claim online to American Home Shield. The first time that they said that they could get a person out, we couldn't be there at that particular time so we set up a different appointment. When the repairman came, he could not find the leak. He put Freon in but AHS didn't allow enough to pay for the Freon. He owned Freon and his price was not much above it so I paid him the difference. He took care of it all in an hour or two and he was professional. He was on time and he was very accommodating to fit our schedule, so I couldn't complain. He did the job in a timely manner, was efficient and had no complaints. Since the repair, the air conditioner is working fine. I was satisfied and we've sent several people to AHS. It is worth the money for peace of mind.

I opened my home warranty case on 10/1 and now on 10/19 my air conditioner is still broke. The escalation team is a joke and pretty much said that there was no one to talk to other than them and I just have to live with it. No one from AHS has called me to explain why they closed my first ticket and opened a second ticket with a later date. After researching myself, I understand that the first company was unable to install the part, the second company doesn't service my area, and according to the escalation team, I need to give 24 hours to find a 3rd company when they did such a spectacular job of not finding anyone in the first two companies. Might as well save your money and pay for repairs yourself if you want have your repairs actually fixed.

First it was a week until someone came to check my oil furnace, luckily I could tell by the looking at it that if I turned on the heat I would have carbon monoxide throughout my house! The flue pipe had rusted way from the ceiling. This very important piece was not covered, even though the furnace was completely unusable without it. I was told by one person it was covered then I was called by another person who told me it wasn't. I called AHS to discuss this without any luck and then was told that I would still be charged the $75 fee even though when I set up the appt I told them the pipe was disconnected. Then I was told a supervisor wasn't available and "wouldn't do anything anyway".

AHS sent an HVAC tech to my house to check furnace. He asked for payment of $695, which I paid. I called AHS to verify how much AHS discounted. I called 4 times. Each time I was told someone would ck. with HVAC tech & call me. It's been 2 weeks no call! The reps at AHS Claim they can't reach the HVAC tech for details of the repair. I offered to send a copy of my receipt. AHS absolutely has the WORST customer service. Each rep. lied & said they would note that I called. I call back & was told there was no info. listed regarding the last time I called. No one has bothered to answer my concerns. I choose this company because of their good ratings. I haven't received that type of service.

I'd say AHS has "poor" customer service, but that wouldn't be correct. More accurately, they have NO customer service. Try finding a number for the CS department. Good luck. The closest I got was one rep finally saying the best they could recommend was for me to speak to someone in the billing department about customer service issues. I filed a claim 5 days ago and although making the claim request was quick and painless, getting AHS to "authorize" my claim so the plumber can come back out to do the work has been a nightmare. 5 days later, of which in the past 24 hours I've spent 4 hours and 17 minutes on the phone with AHS trying to find out what the hold up is, and I'm still without a water heater and NO water to my house because if we turn it on the unit still leaks and is ruining my carpet!

I recently acquired AHS warranty for the house my family bought last year. House was built in 2013 and is in a good condition. As a new home owner, I thought it a wise idea to re-key the locks in the house. Against this backdrop, I called AHS to request for a re-keying of the locks. The lady rep I spoke to scheduled an appointment for me with a company called Realty Rekey LLC and I was informed one of the Rekey company's rep would contact me to schedule an appointment. As was told, the Rekey company rep did call and told me he would not be available until a week from the date of our appointment scheduling. I consented. On the day scheduled for the Rekey rep to come do the re-keying, he was nowhere to be found!

When we bought our house, we didn’t realize that the way they had wired it was kind of insufficient, so we were having an issue with one of our breakers. It was tripping at random times. We put in a request through American Home Shield and they sent out a local electrician, and they were not very responsive. It’s kind of difficult to get them out there and then once they came out, they seem to not be really interested in what we had to say or even really do anything to fix the problem. All they really suggested was to try not to use any extension cord, which was completely inadequate. We ended up talking to AHS about the fact that the issue wasn’t that we have an extension cord. The issue is actually that there are way too many outlets for one breaker, and the gauge of cord that was used was too small.

My dad and I had gone out and when we came home, we smelled smoke inside the house. We have a pair of double doors that hide the indoor air conditioning unit on the wall and when I opened it, its smell hit me. I turned everything off, looked at it, and opened up the bottom panel. It smelled really strong, so I made a call to American Home Shield as I usually do when submitting a claim since I'm not a big online person. I'd rather just call in and be able to explain the problem over the phone with somebody.

I had a dark-spot on the ceiling in my family room. I called American Home Shield and the plumbers came out and looked at it. They said the drywall was not damaged at all. They had to do another hole and I told them it was fine. They said the only thing that they can think of is the condensation of the vent because the air conditioner was on, but everything was solid. Then a gentleman came and did the drywall. He cut the drywall and the support thing. He patched a hole but he didn't patch the other. I told him not to worry about it because I have a friend that can help me do it.

Recently, I had leakage on my kitchen faucet. We had to keep an eye on the leak and keep a bucket under the sink to make sure that the water doesn't go all over the place. I submitted a claim online to AHS and they sent a contractor. He came in, replaced the seal of the handle of my faucet, took the lid off then sealed everything around it. He did it so the leak won't drop away to the bottom of my cabinet. Having the leak was a hassle and AHS' contractor was able to fix it. He helped a lot. Thus far, most of my experience with AHS's contractors have been good. They get things done and I know what's going on. They keep me informed if they have to leave and come back.

We built the home in '98 and we've done alright except for last year when I had to replace a refrigerator. I saw American Home Shield on TV and thought that we ought to start looking into something like that because the homeowners doesn't cover replacing a refrigerator. I made the call and I was embarrassed when I had to call them out two months into it. But it has been a good experience.

I had two ceiling fans that were bad. I filed a claim online with American Home Shield and it was fairly simple. The technician sent was very professional and he knew stuff. They replaced the fan and it all happened pretty quickly. It was awesome. I'm recommending American Home Shield to all my family and friends.

Submitting a claim with American Home Shield for a compressor that wasn’t working properly was very easy to do. The service contractor, Air One Heating & Air Conditioning, was excellent at what they did, the diagnostic and the repairs. I’m very satisfied with AHS. Their representatives have all been positive. AHS treated me very well and I had absolutely no problems taking that warranty service.

The air conditioner had a leak and wasn't running cold. I called American Home Shield and their reps were fine. Then Hart Plumbing came and plugged the leak temporarily. They were great and the AC worked fine through September, but it hasn't been needed much since then.

The coil on our AC has gone bad and the AC was not cooling. Submitting the claim with American Home Shield was good, but I had problems with Total, the repair service. Their communication was bad and they got nothing done. They gave me a wrong diagnosis and took them 21 days to respond. And when they responded, it was not the proper response. They did not have a solution for my problem. I was referred by AHS to another provider, which was Burleson, and I got a great response from them and the problem was resolved. Burleson's staff was great. Their cooperation was great and they were very informative as to what the problem and the solution were. They did what they said they were going to do. The service was great overall.

Overall, American Home Shield has been good so far. I usually file claims online and I get a response from American Home Shield within 24 hours. Then in about another 24 hours, they schedule someone to come out. When the contractor comes out, they would ask me where the problem is. I would point it out and they would go from there. Most recently, Murray’s Plumbing and Heating LLC came out for a leak. It was very small and hard to detect. I had that house in the market and when the inspectors came, they found out there was a leak. It was fixed the first time but it came back again. So the contractor came back a second time and fixed it. They changed the flange for the garbage disposal and everything is good now.

I switched over to AHS this year because I didn’t like the other company I was with. My microwave wasn’t heating the food and I called American Home Shield to submit a claim. The contractor contacted me within two days, came out the next day and fixed the problem right there on the spot. So, everything was done within a timely fashion. He told us what the problem was and he was respectful so I didn’t have any problems with him. This is my second claim and the contractors that AHS sent out were very knowledgeable and the customer service was nice. I prefer to go online when submitting claims but I didn’t understand some of the questions that they had there so it was easier for me to speak to somebody.

The online process for submitting claims to American Home Shield is very good. It’s like 1, 2, 3, boom! With our last claim, the AC was a little bit low on Freon and the coils needed to be cleaned. Premier Heating & Air came out and the AC has been fantastic since the repair. My experience in dealing with the contractor was excellent as well. We live in a small town and they’re excellent out here. We’ve been with American Home Shield for over 20 years. That's how faithful we've been.

We're very pleased with American Home Shield. I am a realtor and I sell a lot of these home warranties. We also have one ourselves. I tell people that this company has always done a good job for us. My husband submits the claims online and he says the website is fine. We've also had good interactions with the technicians that came out. Overall, we've been satisfied with the work that American Home Shield has done.

I had an issue with my refrigerator icemaker. The icemaker wasn’t producing ice. When I submitted a claim online to AHS, the site was very user-friendly. Sears came out and initially, fixed what they thought was the problem. Then it didn’t work after the amount of time that they said it would work. But then, they came back out and ordered a new part and reinstalled that. Now, it’s working. The technician that came out was very positive, outgoing, and a personable person. AHS is what they say they are and our experience with them has been positive.

A whistling noise was coming from the water heater and it was getting worse. I'm in a mobile home and you can't access that unless you take part of the wall off outside. I filed a claim with American Home Shield to have somebody come out. I did that online and I was very pleased that it was a very easy process. Then the contractor came out and he was awesome. He worked with AHS on whatever part he needed, fixed the issue, and water heater's performance has been very good since the repair.

Our dishwasher just stopped working. So, we called up American Home Shield and the contractors came out. The guy diagnosed it as a poor connection where the electrical power comes into the dishwasher. He repaired it and it worked like a charm. So, we’re very pleased. Initially, there was this confusion if the person that would come out that did the repair was supposed to collect the check or AHS. But that got worked out and we took care of it through AHS, instead of having the technician collect it. So, there hasn’t been any problems since. We’ve used AHS for a year now and we’ve been very pleased with them. They got things taken care of and I was satisfied.

I filed a claim with American Home Shield for my toilet. Submitting claims with them has been fairly easy. I prefer to submit my claims over the phone as sometimes, I like to speak with someone. That way, I feel like I’ve really been helped. Most of the time, the service contractors that have been sent out by AHS to fix my issues have been really nice and I’m very pleased with them.

American Home Shield's website is easy to use. I usually submit claims online and recently, we filed a claim for our garbage disposal that wouldn't turn on. It had shorted out and it was leaking underneath our kitchen sink. A contractor was sent out and then we had a brand new one installed the same day, and the problem was fixed.

The rep I talked to when I called was very professional. I was on hold for a while, but I expected that. The contractor they sent was very good too. They came out the first time, put a new washer or seal and it didn't work. Our water heater kept leaking and leaking, then the contractor came back and said it couldn't be repaired. I needed a new one and American Home Shield ordered it. It took two or three days for me to get the okay, and then bring the water heater. It was good service.

I bought a house and American Home Shield was recommended by my realtor. The house had a problem immediately and American Home Shield took care of it right away. Then later on, I had an issue with the dishwasher and again, for 75 bucks, it was taken care of. I had a dishwasher that wasn’t sealing properly. The tech took care of it and he was really nice about it. Also, I had a plumber and an appliance guy. The appliance guy was very businesslike and he was kinda quick and the plumber was a lot more personable. But both were very professional and seemed like nice people. I've had nothing but positive experience with AHS.

My AC was leaking one time. I called American Home Shield to submit a claim. Their rep was very helpful and got somebody in a timely manner. The guy they got from Seabolt's Heating and Cooling was really good. He got the leak fixed and he knew exactly what was wrong with it when he checked it out. Overall, he did good quality work. I recommend AHS to others. It's a good company to have. They're right on top of things.

American Home Shield came out three different times for my AC and I never had any problems with that. They diagnosed the problem, and fixed it in a timely, professional manner. When my fridge's compressor went out, I raised the ticket and they sent out a contractor to come to look at it. He diagnosed the issue and said that the compressor’s blown, that it needs to be replaced. I thought that the first guy works on compressors but he doesn't.

Our problem was some kind of short in the electrical wire. It was just an annoyance because the breaker kept going out. There was also something that the contractor identified. It was maybe too much wattage on one circuit. So there were two different issues but they may have occurred around the same time. I filed that claim online and it was a seamless process. Doing it online is just quicker. It's most efficient that way. United Electric Company came out and diagnosed the issue and problems quickly. They resolved one of the issues and gave a recommendation on what to do to solve the other issue. We actually didn't get the work done but it hasn't reoccurred. Nonetheless, United Electric was good. They were very quick and prompt.

I typically submit claims online and that's easy. But for my claim on the dishwasher, I had a question whether the unit's leaking issue was plumbing-related, where we would need a plumber, or the issue was with the dishwasher, where we would need an appliance repair person. So I called so that American Home Shield could potentially send the proper person out to look and diagnose the issue. But the wait times for the call center were enormous. I was placed on hold to wait for a supervisor and it was a Sunday so I wanted to see how long it would go. I was left on hold for about a half hour then I finally hung up. It's also obvious that American Home Shield outsources it to overseas because there was no one that spoke clear English.

The online site of AHS when I submitted the claim for the air conditioner was very friendly. But I wish there is a way that you could ask questions like send them a text and someone will text back. There were questions that I had that it would be a whole lot easier to be able to just go ahead and ask a question to know whether or not this is something that is a normal thing or if I need to get somebody to look at it. I’m a first-time homeowner so a lot of stuff is new to me.

I got a response very quickly from the contractor after submitting the online request to American Home Shield. It was within an hour and the guy came out the next day. He was very professional and he fixed it. Since then, the microwave has been working fine. However, the first claim I had with AHS was handled poorly. It was for a kitchen faucet that wasn’t working correctly. There was a long delay for the guy to come out and when he did, he didn’t fix it. He came out a second time and he was able to put a temporary fix on it but it wasn’t fixed completely. He told us that we needed to call AHS at that point. He said he was not making any money on that deal and that he was not being paid enough to do it. He said we needed to make a claim on it, call AHS back and tell them we need a new faucet.

My washing machine was making a lot of noise, especially when it was time for it to spin. It was also not rinsing the clothes out well. It would get rid of the water but the clothes were still wet. I called American Home Shield and let them know that I was having problems with the machine and it took less than a week for someone to come out to our home.

I like American Home Shield. It's the greatest thing because I've had nothing but good luck with them. I call them up all the time when I have a claim and they send a guy out. When I had trouble with the pool, they fixed it. The representative I spoke to for that claim took the information and then the contractor who came out was a nice guy. He told me what was the matter, showed me and fixed it. Everything was all good. I also know what to do to prevent the issue now.

I submitted a claim to American Home Shield for a dishwasher fix. I did it by phone just so I know it would be done right away. The first time, it wasn’t fixed properly. Although the second guy got it running, we were still having trouble with it. The company that AHS contracted for both times was the same one and didn’t seem to have good communication between the two independent visits. They were not organized. Nevertheless, I would still recommend AHS.

I called American Home Shield and I was on hold for 22 minutes, and then they hung up on me. Then I was on hold for 41 minutes until finally my drive ended, so I gave up. My wife was also on hold for 25 minutes at least, and they told her she had coverage for the water heater, and then they changed their minds. We switched because of Sears. It was terrible and I thought American Home Shield was drastically gonna be better, but it's understaffed and poorly ran. The technicians have all been good. Most of them seemed to be well trained. But I didn't know it could take so long to order a part and not knowing when the part is showing up. It's probably the worst experience I've had. I have to shop and find somebody else.

Had American Home Shield come out and replace my faucet and afterwards I noticed it made a sputtering noise when turning it on. I asked them to come take a look at it and they told me that if there is no malfunction they won't fix it. What! They refused to come out and check on it without charging me another $75. They also overcharged my account 3 times, I called to have them fix it and they said they would but never did. Huge waste of your money! Definitely won't be renewing.

I have been receiving email spam sales ads from American Home Shield. This has been on-going over the past 4 months. I have repeatedly asked them to "unsubscribe" my email address, yet spam continues to pour in. I have contacted the company via live chat on at least 5 occasions. Yet, you guessed it, spam continues to rain down upon my inbox. This has become an issue with me, they won't stop even though they promise to take care of the issue each and every time I make contact with support.

I have had American Home Shield and recently needed to contact them in regards to my water heater and furnace in the past two months. I called to have my water heater replaced and they sent out a service technician to replace my water heater. He completed his diagnosis and told us it needed to be replaced. He then told me it would take over a week and a half to two weeks to come back and install the new one. He was backed up with other work and that was the earliest he could come. We called AHS Customer Service to see if they could refer us to another company. The ultimate answer was "no." They were impossible to get a hold of (incredibly long waits) and rude - do not care attitude. We couldn't wait two weeks for the new water heater so we replaced it on our own. They offered us a cash settlement worth 1/3 of the real cost to replace. It took 8 weeks to process the cash settlement payment.

I was trying to call the company because I needed to recall a technician and was on hold for 25 minutes before speaking to someone. That is way too long. The website works great, but I understood I had to call someone to get a recall. Also, the website has nowhere that I can write them with this complaint. It only lists the phone number which gives me the same problem! There is a link asking for feedback but no good way to go give it. Otherwise I have had good service.

After scheduling a service to have the refrigerator repaired the technician ordered parts & scheduled to replace the door in early Sept. The night before GE called & cancelled because parts had not been ordered. The parts arrived 2 weeks later, I called & rescheduled the appointment. Again the night before, GE called. Left message cancelling. I was asked to call & reschedule, I was unable to speak with anyone or leave a message. I called AHS. Waited on hold for 50 mins to get assistance, Pat took another 20 mins to tell me what I knew. Her advice was to go online & request another appointment. She ended call with agreeing to contact GE in the morning & follow up with me. I have never received any follow-up communications regarding my service or my request for assistance from AHS. GE has never followed up to apologize for inconveniencing me a second time.

Our water heater was broken and the American Home Shield contractor is coming tomorrow to replace it. They came out once and they recognized that there was a small fire down in one of the thermostats and that some wires were melted which is dangerous, and it was old too so it has to be replaced. My wife filed a claim through the internet which is the easiest way and it is usually how we do it. The contractor who came out was a very nice and very friendly. He was supposed to come between 12:00 and 4:00 and he was there hours earlier. He called me if I'd be available but I could not. He waited in front of my house until I came. He was super nice.

"Customer Service" has gotten more and more difficult (spent the better part of two hours on the phone a couple of days ago, mostly on hold, got disconnected twice), and the website has gotten completely useless -- Can't access our contract, can't submit a service request on the My Accounts page (is it instructs us to do); under Active Service Requests our current open service request is not listed (nor is the last one from several months ago); and I can no longer use the HVAC technician that has given us the most reliable (and least expensive) service over the past 3 years. And I haven't even begun to get into how little they've covered the past 3 times we needed service. Their "home warranty" service is a complete waste of money and time. We're done with them.

My air conditioner didn’t work and the contractor found out that it was a leaking coil. AHS approved a brand-new unit for me and I just paid my part of it. The contractor came out and put it in. It was completed in a week which wasn’t too bad because during that time, it wasn’t excessively hot. So, we got a couple of window units. I would recommend AHS to everybody, just for the peace of mind.

Our dishwasher wasn't cleaning properly so I submitted a claim with American Home Shield. It's usually very easy to submit a claim because you could go online and somebody would call you within the next day and set up an appointment. First Choice Appliance came out and the repair took nine days. After the service, it was like I had a brand new dishwasher. Every contractor that AHS has sent us have been excellent. They come in and do what they need to do. The only problem I've ever had with AHS was when I had to get my hot water heater replaced. It took forever. I even called them about it, which I don't usually do since I do everything online, because I was upset. But for only 45 bucks a month, having an AHS warranty on all my appliances is a great deal. I'd definitely tell people to get a home warranty.

Submitting claims with American Home Shield is simple. Whenever I have an issue, all I do is call in. I get the automated service and it directs me to service call. From there, they simply tell me that I’ll be contacted within the next 24 hours. But the automated service is not very specific. That’s the problem because the warranty doesn’t cover some of the things that actually go wrong and sometimes, you need to talk to a representative before they assign a contractor. Then they can say if something is not covered under the contract. I know that we all have a contract but with some of their stuff, you just don’t know. But when you’re trying to get to a representative, it’s almost impossible to do. I would like to have a representative somewhat easily available, if it's possible at any way, for something other than the standard dishwasher or plumbing.

I’ve been pleased with American Home Shield. When I called them for a claim, the representative I dealt with was very good. She went out of her way to help me. My refrigerator was broken and not cooling on a weekend and she had Jerry and Michael Appliance come on a Saturday instead of waiting until Monday. The technician who came out knew what was wrong with the refrigerator and temporarily fixed it so that I could use it over the weekend. Then he came with a part on Tuesday and replaced it permanently. Everything is working great now.

Our refrigerator wasn't getting cold and we had food that was molding. My wife was very adamant about the refrigerator. She called AHS and spoke to someone. A technician came out and was there for 20 minutes. He told my wife that he had to order a part. But we never heard anything else from him. Meanwhile, we were having to throw food away. I called American Home Shield to get some kind of an update and I was told that I had the option to get the refrigerator replaced because the part could not be found. It was no longer being manufactured. Our problem was resolved and we got the refrigerator replaced this past Sunday. AHS covered most of the cost, we picked out a refrigerator and we had it delivered.

It was good with submitting claims to American Home Shield. One time they couldn’t fix my washer, so they replaced it. The contractor tried to fix it but when they called AHS and told them the cost, AHS said it was too much. Then, they said someone will be calling us about getting a new washer. We had to pick from a certain amount of washers and then the delivery company delivered it, installed it, and put the old one away. The contractors take a little bit of time, usually 24 to 48 hours, to get back to me but once they do, it's pretty much streamlined. AHS is reputable and stand behind what they do.

One time we had an issue with our AC compressor and we submitted a request online to AHS. Their site has been pretty easy to use. It's simple and self explanatory. Their contractor came and diagnosed the problem. They wanted to fix it and got the part in. When they did, they found out that the compressor had gone. So, they went back again, ordered a compressor and put that in as well. Other times, contractors have come out for our microwave, our oven and our heater. AHS has filtered and gotten us decent people those times. I'm happy with AHS and I recommend them.

I was visiting my son in Florida when he had a problem with his hot water heater. He had American Home Shield and they were able to send somebody out to fix it right away. I thought it was a great thing to have so my husband and I decided to get it. That was about eight years ago and it was sure nice to have even though we've never really needed it until recently. My faucet and my garbage disposal were leaking. So I called Home Shield and they did a really good job as far as letting me know what I needed to do. Then I heard from Thomas Brothers Plumbing right away and we were also able to set the appointment up right away. Two days after I called, the contractor was able to come out and the plumber was great. He was prompt and professional. He explained how things worked and got the job done well. It was the first time I had ever made a claim with AHS and it worked well. I was very satisfied with my experience.

I had an air conditioning issue and after I called American Home Shield to file a claim, they got in touch with Joe’s Mechanical out of Terre Haute. Joe's has been Johnny-on-the-spot. They came out and tested, and said that the air conditioner was not completely bad, but it was heading that way quickly. They doubted it would make it through the summer, and so they replaced the unit with absolutely no hassle. The young man that came out was Derrick and I couldn’t have asked for a more polite and straightforward tech. He told me what the problem was and did top-notch work.

Our refrigerator stopped cooling completely. At first, it was just the top portion, then it was the bottom portion. We submitted a claim with AHS and the first person that they sent called to cancel. They told us they couldn't reschedule us till the following week but we told them that we already waited. I called back AHS and the person that was on the phone helped me. He was wonderful and he told me that he'd put me on hold and he'd see if he could get somebody out here within the next 24 to 48 hours. And he did.

American Home Shield sent a tech who was very polite and knowledgeable for our refrigerator that stopped working. It wasn’t getting cold. The tech started with the least expensive problem first and it didn’t work. Then he had to come back out two more times, one to order parts, and the second time to install them. It’s been working great ever since. My AHS coverage is good. The only thing is I feel they could do a little better job of notifying you that the price is gonna increase. But other than that, they do a good job of covering things that they say they’re gonna cover. I recommended them to a lot of friends.

American Home Shield has been great to deal with. I've had one issue with the AC where it needed Freon then the other one was that the line needed to be cleared up. I submit claims online and over the phone depending on what's going on, and both have been fine. When I've dealt with the representatives, they've been helpful. The contractors have been fine too. The usually come out within two days and have been on time. They have fixed the problem and the quality of their work has been good.

I scheduled to have my garbage disposal checked and replaced or fixed. The AHS website worked and it's reasonably straightforward, which was good. Within a couple of days of placing the claim, the guy came and he was really good. The garbage disposal got fixed the same day he came and it was surprisingly easy and quick. There also wasn’t a lot of hassle, so it was awesome.

I took the warranty with American Home Shield because we had bought a used home and I'm very pleased with the service. I'd definitely recommend this. When I had a problem with a washing machine, I filed the claim over the phone and the representatives I dealt with were excellent. They took care of me and there were no questions. They were also very professional and polite. The technician was fantastic as well. It was GE and I believe they're the only ones that have their own service department. The technician was here on time and took care of the issue.

My washing machine died and American Home Shield sent Sears to repair it. Sears replaced several parts, but one part that was to be replaced was broken, so it had to re-ordered. The delivery of the parts was very slow. I wouldn't recommend Sears as a repair shop at all. When they got it all put back together, the washing machine still wouldn't run. So, they called AHS, and they all decided that we needed to replace the machine. It was a very prolonged time period before I had a washing machine again. Once I got the okay to go and purchase a machine myself, I did that. It took a very long time for AHS to reimburse me the amount that they were willing to pay for the machine, which was much less than what I actually had to pay. So, I wasn’t a happy camper.

The locking hinge on my washing machine broke and if I locked the hinges, the machine couldn't go into the cycle. I filed a claim for it with American Home Shield online and navigating their website was pretty simple. The techs that they sent were very professional and they were able to take care of all my concerns and needs. They replaced the hinge and the time mechanism and they fixed the problem. My experience with AHS was fine and I have been satisfied with the service thus far.

My box would keep tripping when I had the arrow on and the fuses in the box were getting hot. I couldn't have a lot of stuff on at the same time. Every time I turn it on, a couple of the top fuses would get hot. The first time contractor AHS sent out wrote up everything that they said was bad with it. The guy told me they were old and that something was wrong with the wiring as well. AHS denied the claim. At first, they said the contractor didn't give enough information. Then when the contractor gave additional information, AHS denied it and I had to wait a week and a half on that. I asked for a second opinion and a company came out. They got back with AHS, but I haven't heard anything from AHS yet and I'm not too happy.

When we had a claim with American Home Shield for our AC, they sent out the contractor, AAA All Brands Appliance, and the tech came and looked at the AC. At that time, he said it was cooling because my sister, who was there at the time, had a different technician come out before him and this other technician had worked on the AC. But I had the tech from AAA check to make sure because the other technician wrote that something needed to be done. The AAA tech looked in and everything looked good, but he still attempted to fix whatever he could.

We like American Home Shield a lot. They've been here every time we've called. Submitting claims with them has been very good. I call them and set up an appointment. We don't have to pay until after the techs come to the house, which is awesome. We pay the $75 deductible and the guys take care of us. The technicians that they've sent out were well groomed. They're knowledgeable, very pleasant, and they made sure that we were taken care of. If they don't have a part, they'll go get it and come back. They all have done excellent work and they've all fixed the problems, and did it a minute time so we didn't have to wait around.

The outside unit of the AC was messed up. Some little switch there had fried itself. We called American Home Shield and they set up somebody and then that somebody called us. It was an emergency situation 'cause I had just gotten out of the hospital. They did an emergency setup and then the people came out within about two hours. They went to work right away, got it fixed, and the house started cooling down within 30 minutes of them getting there. I also had one plumbing company come out, and on their receipt, I wrote, "Very hateful, would not listen to me, pretty much did what they wanted to do." When my husband got home, he got a little firm with AHS and told them what needed to be done. AHS said that my husband was correct and actually did it the right way. I would give them a triple A, star, they were great.

There was an air conditioning problem at my daughter’s place and American Home Shield sent someone out to fix it. When it got cold, my daughter said that the heat wasn’t working. I called AHS up and they said that they were gonna charge another service fee for it. I told them I already paid over 100 bucks to get the central heat and air fixed. But the supervisor I spoke to was not cool. He wouldn’t listen to me and he kept talking over me. He completely ignored everything and he told me it was not the same thing. I was upset about it and I canceled it. I've had them come out and fix my air conditioning a couple of times and the techs always made sure everything was working so I don’t understand why they didn’t do that at my daughter’s place.

It wasn’t hard to get a claim started but when I needed to talk to the manager or supervisor, American Home Shield would put me on hold for over an hour. They would do this three times and nobody picked up the phone. There was a couple of times I was really, really frustrated and I needed to speak to the supervisor. But they never put me with the supervisor.

I had a pool related issue that I filed with American Home Shield and they sent Alchemist to repair it. They were fine. I understand they don’t fix solar but they also wouldn’t put in something that had to do with the pump, the solar part. They said that American Home Shield won’t touch those which I didn’t know. That cost me $700 to fix it plus $100 to have their repair people come out and that didn’t make me happy. I also had them come out to look at my refrigerator which I paid $100 for only to find out that they don’t cover Sub-Zeros. Nonetheless, I’d recommend them. Their reps and contractors were fine.

I put in a call to American Home Shield for a stackable washer-dryer and it kept getting denied but I didn’t know. They would set up the appointment, then AHS would deny it. I would sit here all day and wait for the technician to come, but he would never show up. This went on for over a week. I had to go the Laundromat twice and it was a bit of a trying experience. I tried to stay calm through the whole thing. Once, I yelled at the lady that I called back because I was so frustrated. The first gentleman who came in took one look at the washer and dryer and said that they don’t repair those. He started showing out the paperwork and had me sign it. He walked out the door. He wasn’t here five minutes and it was not a good experience.

I have two claims with American Home Shield that’s been going on for a month now. Originally, the dishwasher was not heating and it wasn’t drying the stuff. American Home Shield's contractor came out and they noticed right away what the problem was. They sent off for the part and they fixed it. They put the new part in and we noticed that it heated up, but it still wasn’t drying. We called and the young man came back out. He got an error when they did the diagnostic. He said he'll be able to fix it so he came out again with another part and he said that it was fixed. But when we turned on the dishwasher, we were hearing that the water is going, but it’s not washing at all. That was not the issue before and that went on for some time. Last week, I got an email saying that AHS will pay 300+ dollars towards the dishwasher. I found the dishwasher at Home Depot and purchased it.

We put in a repair request with American Home Shield for our washing machine. The first guy that they sent out to us was fine. He called within 24 hours of my claim request, and he came out and assessed the washing machine. Unfortunately, he couldn't fix it because it's a GE product, and GE had to fix it. So after that, we had to deal directly with GE, which was a nightmare. Still, I would definitely recommend AHS. We've only had them for less than a year, and this was our first time needing to use them, but they were very easy to use.

I called American Home Shield a couple of months ago and gave the names and the phone numbers of the specific tenants who are allowed to call. When they come and do a repair, I get a note on email or a text message from American Home Shield. If they do something outside of American Home Shield, I need to be notified, too. So, a tenant would not go in and say, “Oh, repair my TV or repair something,” that I have not agreed to.

I had a problem with a washing machine in a house that I rent out. The rubber gasket inside the machine is black and as I was taking the clothes out of the machine, the black thing was coming off on the clothing. A tech came and said that that the gasket had to be replaced. He called back about a week later and told me that he already got the gasket and can do the job.

First off service request was ok. Even though Dale's Appliance was not quick to reply. But Dales's did nothing, said nothing wrong with washer even though clothes smelled of oil. I called AHS to complain, they did nothing. AHS vendor did nothing. Collected ridiculous service fee anyway. We have to call another company to check out the washer, that has an oily film in it, but yet DALE'S APPLIANCE in HOT SPRINGS AR says it is ok. I will be canceling policy when my new one takes effect. AHS did not take care of their client.

It has been over 3 weeks since we first PAID our $75 for the microwave to be fixed. The contractor is doing everything he can to fix this appliance, but he has to jump thru so many hoops with AHS. I am having to wait ANOTHER week before he can order ANOTHER PART to try. Great if it works, but why not just replace the appliance after the FOURTH house call and no luck in fixing this appliance!!!

It's been officially 2.5 weeks without power in my home. American Home Shield (AHS) sent out a company called "At Home Services," based in UT. They were incredibly rude, unprofessional, and late. They did a half-assed job "diagnosing" the issue. So poorly, in fact, that AHS rejected the claim because the report didn't make sense and was "lazy" and "unclear" (literal language from American Home Shield Authorizer). Then the At Home Services company said the repair would "take too long" and I needed to "shop around" for an electrician who "wanted to do the work." Apparently, At Home Services doesn't enjoy making money or surviving as a business.

American Home Shield will not ok or response to the work to be done on my A/C unit. I have waited for one month so far and no answer due to the cost of the unit. This is why I pay American Home Shield for insurance... you will be wasting your money every month as they don't want to pay out... I think this is insurance fraud...

Bought my warranty 10 years ago. Mainly for the cost of replacement of new unit! Sales always sells the fact they will replace a broken unit! Every contractor has told them my unit was old and needed to be replaced. Jan, 2018 bad weather and Heating unit stopped Heating. I hired outside contractor because they had no one available! This Company was a recent contractor is why I called them, had been out on several occasions. He examined my unit and said it needed to be replaced. Wrote up a replacement order and that the pan was leaking. They did not take their advice. Sent out another opinion.

With an active plumbing leak under the house, we still had not been assigned a plumber after 5 days. When we asked to speak to a supervisor we were put on hold for an additional 10 minutes at which time we were given the same story as we received from the phone worker. When we asked for a name and address to send a complaint to, the supervisor refused. He would only give a fax number to a dept. No one in charge. It is now 6 days with an active plumbing leak! What are we paying for??

I had several electrical issues going on with the chandelier thing over the table and with the bulb rack in my dining room. The exhaust was acting up in the bathroom then the front porch lights and a ceiling were also doing some. I submitted the claim with American Home Shield over the phone and talked to a human. I made sure I hit that option to get to an operator to speak with so I could request a subcontractor in my community. I had an issue when the computer scheduled somebody over the phone, trying to request. I hit that option as I couldn’t get to a live customer person. So, trying to correct that situation and request for someone in our community was difficult but I got it straight after two days.

I contacted the service on to fix my broken refrigerator shelves and dishwasher. Before the Sears technician arrived the technician called to tell me the refrigerator shelves could not be replaced because it is considered cosmetic. They are broken, not merely scratched??? How does anyone know it is cosmetic if you are calling before even arriving?! They were also called out to look at the dishwasher. The year old dishwasher was considered unfixable. I was away at Army reserve drill and had someone to meet them there. I have now called AHS a total of 5 times, with 45 minute plus wait times each time. I am actually on hold as I type this. Surprise, another 45 minutes wasted.