American Home Shield Reviews

I carry the best American Home Shield policy that is offered. When an overhead light went out, I called them and they arranged for this particular company to come out. The proprietor was very personable and professional. He checked what the problem was and he contacted American Home Shield and they said that I have the coverage. I had already prepaid the $75 service fee and he took care of the problem. The professionals that had come to my house in representation of American Home Shield as one of their contractors had not all been at this caliber but this gentleman was top-notch and he surpassed the golden bar of excellence.

We’re really happy with American Home Shield because we don’t have to find someone to come for repairs and they have good contractors. When our toilet was running long, the plumber that AHS sent out had to replace a part. The issue had been going on for months before we filed a claim. And our plumbing has been fine since the service. Before that, we had someone from the key place to put new keys in. We usually call in to file a claim and we haven't had any problems. The AHS reps are really helpful and polite. We just give them the information and they'll have someone contact us from another company.

My mother told me that her garage door was not opening for her. I own the house and have the home warranty with American Home Shield on it so I filed the claim. I did it online and the submission was pretty good. Although, it might be useful if they could have a sub-section where whatever I click on, there would be a brief explanation of what the problem is. But other than that, I don't have any complaints about it. Then, American Door Masters came out and fixed it. My mother said they were very efficient and they did a great job. The garage door has been fine since.

I had a problem with my ice maker so I submitted a claim online to AHS. Greenway Home Services came out and it went very smooth. I had a very quick response. It felt like before I could click send, I had a phone call from Greenway to schedule an appointment. The technician came and inspected my ice maker that wasn’t working. And then, he ordered a part. A week later, he came back with the part and replaced it. I’m very pleased with the service with the appliance.

We called in our claims with American Home Shield and they were well-handled. When we got in our part-time residence, there was a leak in the drainage underneath the sink and also very slow drain in the shower. We reported those and they were very well done. We were just in there overnight and we had a plane to catch the next morning. AHS couldn’t get anyone there on the first day that we called. They just simply said, “We cannot dispatch anyone to get there today.” We had to leave so we left the instructions to open the lockbox, get the key and get in but I'm confident that it was done properly. I'm considering renewing the policy when my year is up. I'm very satisfied.

Our pool quit working and started leaking. I went online and filed a claim with AHS which was pretty simple to do. Then a couple of days later, I heard from the people that did the repairs, which was very quick. They let me have the same people that do the normal maintenance on my pool to do the repair and I liked that. They took care of the problem right away so I’m happy with the service and it worked out great. I would recommend American Home Shield.

Our garage door opener wasn’t working, and so we called American Home Shield. Reliable Garage Door came out in less than a week and the person said that the garage door opener itself was fine, but a part was bad and it had to be replaced. He then put an order in. Apparently, our garage door opener is very unusual. He thought it was one of the best he’d ever seen, but it was just one that wasn’t commonly used. So, he had to find parts somewhere else and get on the phone with that company’s technical team to walk through it.

When I had an air conditioning problem, the contractor AHS used was very good. They told me that their first available appointment would be in three weeks and when the guys came, they told me that they needed to order parts. I told them that I couldn't wait three weeks to have somebody come and tell me what is wrong with my AC. Though I might be able to find somebody who would come sooner, I gotta use the contractor AHS chose if I'm doing AHS. Still, the contractor were all very good. My issues were solved except for one that wasn't covered which was appropriate. I'm gonna stick with American Home Shield but I suggest that AHS encourages their contractors to try to get somebody out to look at the customer's problem sooner than two or three weeks.

When the cord of my window wore out, I got somebody to submit a claim to American Home Shield for me. I knew the mechanic they sent out and I liked him. He does a good job and when something goes wrong, I call and they take the job to him. The window has been doing good since the repair and I didn’t have to pay the $100 deductible.

We filed a claim for our refrigerator over the phone and it was good. The service guys sent by American Home Shield were great. They took their time to see what was wrong and they fixed it in a timely manner. Plus they were really clean. They had to come out to see what was wrong, and then they ordered a part. It took two visits and a little over a week ‘cause they had to wait for the part to come in. They even put in an extra part that wasn’t requested so that the issue wouldn’t come back.

Our well pump stopped working. I gave American Home Shield a call and about two days later, the techs came. They were great and very professional. They did a good job, kept me in the loop, and were glad to share information. I learned a lot from them, too. The well has reached the end of its useful life but they were able to extend it for as far as they could. It's time to get a new one now, so the guys are coming out to drill a new well. It's been a very good experience with American Home Shield. I'd use them again.

When the first company came out and took a look at my washer, they put some information in the report and American Home Shield was not going to replace it based on the verbiage. They had a second opinion come out and the second company verified that the information in that first report was not valid. They did a further review and investigation of the washer. Afterwards, they stated that that information was not accurate and because of that, American Home Shield replaced my washer. There was a lot of delay because of the disputing and all of that back and forth, and we had to go to the Laundromat. The washer was replaced after a couple of weeks and we started using it on day one. The unit American Home Shield offered was perfectly fine with me too. I had a great experience with the last company that came out and it was great that American Home Shield was able to replace the washer. I was satisfied with the service so I continued my warranty.

American Home Shield is very easy to work with and they’re affordable. The thing I like most about them is being able to pay monthly and not having to pay yearly. When we purchased our house, we went through whoever our realtor bought for us. I dropped them because I had to pay yearly and $600 a year is just not something I can come up with out of pocket. With AHS, it’s easy to have someone come out and I don’t have to worry that they’re gonna send somebody out that’s not going to know what they’re doing. I also had them before when I had a house in Georgia and I've never had a problem with them. The website is very user-friendly. Right on the front page when you log in, they have the thing where you can click to submit a claim. The drain in our bathtub was recently stopped up and Plumb Genius came out. We submitted the claim on a Sunday and they called us the very next day, and they were out within two days.

This is my 3rd month with AHS and I am already so unhappy with my decision to go with this home warranty company. Had an issue with my central A/C about a month ago and I am STILL dealing with the issue. It’s 90 degrees in Miami, FL and I have been without A/C for the last month now. The company that AHS hired to come out and fix the issue is completely incompetent and have had to come out 3 different times to install a new compressor, then uninstall it because it wasn’t working (I believe it was a used one). Then install a different one, and now possibly uninstall that one because it’s not working either.

Back on Sept. 7, 2018, I placed a service call through AHS to have my washing machine serviced. The technician arrived two days later to see what the issue was with the machine which took all of, let’s say, 5 minutes. A few days of not hearing from the contracting company because parts had to be ordered that the technician didn’t have, I called them to see what the status of my call was. Found out that the part that was supposed to be ordered was not in stock. Thanks for letting me know with a phone call. SMH.

My review is based on multiple experiences with this service over the past year. They confirm a window of time in their system but then schedule a different window of time with the contractor, creating massive confusion. They seem to have trouble with basic tasks, such as scheduling and confirming times. The quality of professionals they recommend is "C" grade at best. The plumber and oven repair professionals they sent to our house were borderline incompetent and provided wrong and erroneous information. Not worth the price!

I initiated service in 7 July for my refrigerator. It's October and the technician was just here yesterday again and replaced more parts and it still does not work! After numerous service calls and customer service calls with very long waits, phone drops and no callbacks and taking time off of work for the technician I had to get the BBB involved. One vendor that sent out came over 4 times to replace parts one time which was 2 mins and he left. They switched vendors and that company came out yesterday and stated "it's all fixed. Give it 24 hours". The refrigerator is still warm, I only put a bottle of water because I was not going to throw away food anymore.

I used my dishwasher the night before and the next morning, I saw there was a bunch of water in the room. The Sears tech came the same day I placed the call to American Home Shield. The tech diagnosed the problem and described it as a pump going it. He then ordered a part, which took a week to come. And about a week after that since that was my only available time, he came back and fixed it in about an hour. The tech seems good. He has been here for a couple of things in the past so as soon as I saw that it was him, I knew that we were gonna be okay. Other than that, the first time I submitted a claim online, I wasn't expecting to get a call the same day, and I did, which was impressive.

This was dispatched from American Home Shield home warranty (AHS). The technician arrived at the property without proper tool to perform the job and blame me not understanding the type of pipe was leaking and I should have told him the situation and what he should bring to fix the leak. I am not a professional plumber that's why you were called to the job. Duh. The technician was rushing to leave without doing anything because he didn't bring tools/parts. I asked when will he be coming back to fix the leak and he said his company will call me back to reschedule.

I had an electrical problem. My neighbor came over and put in the outlet but he didn't do it right. I called AHS and they said they would get me an electrician within 24 to 48 hours. They gave me the name of the electrical company that was supposed to come and I called them. They had to wait until they got the call from American Home Shield and they were out within two days. The gentleman that came out was wonderful and he fixed the problem in two seconds. Before that, I couldn't do anything on my bathroom with the electrical outlet out. But now it is back and up and running. I hardly ever use AHS until I moved to Florida and this is the third call I had to give them.

The range wouldn’t turn on and smelled of gas because it was leaking. It took the contractor that American Home Shield sent a little bit to come but he was able to fix the issue though and he mentioned how to shut it off so that gas won’t leak if something like that happens again. We were elated because we were afraid that there would be a fire. AHS was supposed to not charge us because we’ve canceled a claim but they charged us anyway. I had to keep calling them and it took almost three weeks for them to refund that. That process needs to be smoother. Also, some people pay less than we pay and I don’t understand that. We pay $100 and we know people that pay 75. They need to be consistent with their prices across the board. Other than that, people need AHS.

American Home Shield had a contractor come out and fix our dishwasher that wasn't working. Everything went smoothly. The contractor was very good and he promptly fixed the problem. When it was out of order, we washed the dishes by hand but it's been fine now. Having American Home Shield is simpler than trying to find a contractor on your own.

I called American Home Shield to file a claim for our pump that wasn't working. I also did a claim online for the salt cell that was not functioning. I liked their website except it doesn’t give me the option to request for people. Once I have the same guy come out twice, I want the same person to keep coming out but there’s no place to request that. I recently had another issue and they wanted somebody else to come out.

I had a chair leak and I submitted a claim to American Home Shield over the phone. They responded quickly and sent someone who came out and fixed it. We had a very pleasant and professional interaction with the contractors. The air conditioning people came out and they had two different issues but they were really good. The plumbing people were okay and they took care of the problem. Everything the contractors repaired are still working so far. American Home Shield did what they said they would do but we will probably not renew with them because of its cost.

I’ve heard of mixed reviews about American Home Shield. I’ve heard on the news about them not wanting to provide services that were requested and that was not my experience. I had a leak and submitting the claim was very smooth and quick. I usually do it online, which is easier and I don't have to wait so long on the phone. The plumber came out, looked at our broken pipe in the laundry room and fixed it the same day. He was efficient and courteous, and I wasn’t inconvenienced in any way. My son dealt with him, but I spoke with him over the phone, and he kept me informed on what the issue was, so I was satisfied. My experience had been very positive and I would definitely recommend American Home Shield.

American Home Shield came out to look at my dishwasher but the dishwasher is still not running properly. The tray where the dishes are keep dropping and I’m unable to continue to put dishes in there. It probably wasn’t the technician’s fault because he did some other things with the dishwasher. That was completed and that was fine. He was very good too. In fact, I have no complaints about any of the technicians that are coming out now. But in order to wash dishes, the tray has to be in place. I called American Home Shield around 8 o’clock but I got a recording that they’re in Central timeslot. I’m Eastern so I’m going to call them again. I normally submit claims over the phone and when you have to stay on the phone for 30 minutes, waiting for someone to pick up gets to be a little annoying. But once you get the opportunity to talk with the representatives, they're very professional.

American Home Shield is very good. The only problem is it’s hard to get in touch with anybody when I call. It’s terrible. The recording puts me on hold for so long till I speak to somebody. It could take 45 minutes. A lot of times when they answer my call then we get disconnected, I gotta re-call again and re-wait again. That gets me mad and I don’t have time for all that. But once I get them on the phone and they put the order in, it’s good. The claims representatives are nice and the contractors are out within 24 hours. I put in a claim for my air conditioner and it took a couple of days before a contractor came. They were good and we were happy with them. The air conditioner has been performing well since the repair. Also, I've referred 2 people, a cousin and a girl friend, to American Home Shield. They both got them now.

Any kind of home warranty service is good, but American Home Shield is the better of them all. I had a claim regarding the error code on my dishwasher and the site online was very user-friendly. The contractor provided excellent service and he was very friendly too.

Our dryer needed to get fixed and submitted a claim to American Home Shield online. I had a window request for the afternoon and it went good, but the contractor had to get a part. When the part came, the window changed from afternoon to morning. I get it if the contractor had to return, but they could have asked if I would rather have an early or late window to be serviced. Otherwise, the contractor was very nice, was quick, efficient, and he didn’t take a long time so I was satisfied. I might have to call American Home Shield and see if I’m covered for plumbing as I think I got a plumbing problem.

Getting settled into our new house, we had five different issues over the course of the year and they were all taken care of quickly and well. A couple of months before, we had two issues hit at the same time and to submit the claims, we had to enter and exit the AHS website, come back in and enter the second one. I understand that they might need to be placed separately, but it’d be nice if it could be done without having to complete one and start another. It made things more complicated for us, but other than that, the experience was great and easy.

I’ve had American Home Shield for years and anytime I’ve had to use them, they’ve been fantastic. I have them in two places and I called to file a claim for the air conditioning unit in Virginia. The contractors came out and looked at the stuff. We talked about it a little bit and they explained some things to me but they didn’t try to sell me something I didn't need. It was a tri-level house and when the basement was finished, the heating and air conditioning were just ducted in there. The AC unit was not big enough to handle everything. It does a good job but it was straining to do that. The contractors didn’t have to repair anything but they were good.

AHS helped me with a leaking faucet that I had. I submitted a claim over the phone and the reps did an accurate job. Everything they were supposed to do, they did. They sent contractors over here and the contractors showed up when they said they were gonna show up, right away. The contractor was very pleasant, very professional, knew what he was doing, and got right to it. He was very helpful and very good too. Everything’s been going pretty well since the repair. I'd recommend AHS.

When I submitted a claim for a clothes washer that quit running, the experience was fine. I submitted it over the phone and they sent out a guy who had been to my place a month before. He worked on the same machine so we were all buddies by then. Since the repair, the clothes washer has been working fine. Although having a home warranty is valuable, the $100 service call rate is steep. I've been paying $60 a month for this service. Nevertheless, American Home Shield offers good service.

We had a stoppage and clogged pipeline and the contractor that American Home Shield sent did a great job. He talked to us about what he was doing and then he left after that. Since then, it has been working perfectly. My wife submitted the claim to American Home Shield and it took a day to get him out. AHS saved me from spending a lot of time hunting down contractors and on doing research. People should get it.

is entirely too long. We gotta wait 15 minutes to get hold of someone. Other than that, we had a great experience with with the contractor who did the repair and the washing machine has been working like it was prior to it going out. So, I'm satisfied. I would recommend American Home Shield.

Submitting a claim to American Home Shield over the phone is easy. Although prior to my most recent claim, which was a dryer issue, they couldn't send the service people that I wanted to bring in. In addition, I had a language barrier issue with the reps who are outside the US. It's so hard to deal with them. It doesn't help that they aren't aware of my area so they keep sending people from 67 miles away and they don't come. I had an issue with a San Francisco company. Since they weren't calling me back, I contacted them and they told me they will reach out. But I said they couldn't come because I'm in San Jose and even though it’s 55 miles driving here in California, it will take them two hours one way. I would need the local guys instead.

I recently made a claim online for my HVAC, though I prefer to do it with a person. I had to call during the weekend, and because I'm a teacher, the time that people can come is very limited for me now that I'm back in school. I'd like to be able to verbally say that to back the email from the beginning. The online team got back with me right away as to who would be servicing me, but then I never talked to a person. The next email I got was the time and day and it was a four-hour window, and I can't do that as a teacher. For me, it wasn't convenient at all.

After a storm, our outlet stopped working and I submitted a claim online with American Home Shield. They responded quickly and sent a contractor to check the breaker and replace some of the circuits. He responded late but I had a good interaction with him. He was really nice. In the beginning, he was kind of unorganized but once we got into it, he did a thorough check on my breakers. Since the repair, the outlet has been working fine.

Filing a claim for the split type AC was easy. I did it online and then, I called the company that American Home Shield sent out. The service guys were great. It’s just that whoever answered the phone was horrible. It was a 24-hour turnaround to get somebody to answer the phone, get somebody to answer my email. They even said you could do a text. So I tried that, hoping they’ll answer. Nope. I really don’t appreciate their customer service. The repair person looked at the outside unit and said nothing was wrong with it, so we decided to go ahead and fix whatever was downstairs, and it got fixed, and worked for 30 days. Now, the outside unit is broken. How did they not catch that the first time, we could have solved this all together? It really isn’t making me feel very comfortable working with the company. Now, I’m stuck paying to replace my unit. I really don’t want to work with them in the future.

My most recent claim was at Charles Court where American Home Shield had someone come out and fix a bunch of stuff. The contractor had to replace the hot water heater and fix some valves and hoses that were leaking at that property. We ended up selling our property, and a lot of the stuff that I had to have fixed was off of the home inspection so that worked out.

I was selling my home. And so, the inspector determined that one of the outlets wasn’t working properly and that it was causing the breaker to trip. I called AHS to submit a claim and the reps that I spoke with provided excellent customer service. The contractors contacted me within 24 hours too. Elite Electric came out and took a look at it. They found the problem right after that and took care of it. The contractor was very professional and I didn’t have any conflict with him at all. He did his job, he knew his job and he got the work done satisfactorily. I haven’t had any more issues since the repair.

My garage door at a property in Washington, D.C. acted up and I had a guy come out. The parts that they needed had to be ordered and it took them a while to come in. The only issue I had was that I didn't realize the entire garage door wasn't covered. It was just the garage door opener itself. So, when the gentleman came in, he said it needed to be adjusted, so that was another $125. Then when they came out again to install the part, he said the spring needed to be replaced and adjusted, so that was another $300. The door was never used after the time he adjusted it for $125, and when he came back, he said I had to replace all that stuff.

We had our old dishwasher fixed through American Home Shield. The claim submission process was very easy and I had a good interaction with the representative on the phone. The contractor who came was excellent. He was on time and did what he said he was gonna do. He was also very personable and nice. The soap dispenser part had to be ordered and it took about a week before it came. I had to do dishes by hand until the dishwasher was repaired. Now, it is working well. American Home Shield is a good deal but expect to pay a fee. I get a discount but it's $75 every time I call them to do something. The things that were supposed to be fixed and covered by the homeowner before we moved in didn't get fixed and a few things have gone wrong since I bought the house. It's frustrating but I'm glad I have American Home Shield.

I moved into a new home and it had new appliances. The freezer had a defect where the water for the icemaker would get behind the panel and freeze up the fan. So the refrigerator eventually goes out. I called American Home Shield and submitted a claim. The interaction with the reps was perfect. They took down the information and they contacted the company. They sent me an email right away that the company has been contacted and I should hear from them within 24 hours. Then, I heard from the company and they sent me a text and told me the day and the time frame of when they would be there. I requested a 30-minute call ahead and they called me 30 minutes ahead so I could leave work and get home. They were there for 15 minutes and the freezer was fixed.

My hot water heater was not turning on automatically. I could go into the garage and move the temp dial and it would come on. Called AHS and used the automated system. Got an email that CNJ services would contact me within 24 hours. on the third day not hearing from CNJ services, called AHS, was on hold for 20 minutes and then finally got someone. they put me on hold and called CNJ services and then finally CNJ services called me shortly after. They made it out to my house over a week after my initial call to AHS. The guy was here maybe ten minutes and said he had to get in touch with AHS to see if they would fix or replace.

Top Notch Plumbing came to my home to unclogged a kitchen sink. They couldn't open the sink and told American Home Shield (AHS) the sink needed to be opened from the vent pipe on the roof. AHS does not cover opening drains from the roof. They never offered me a second opinion. They went by Top Notch Plumbing's diagnosis and closed my ticket. I called AHS for four weeks after Top Notch came to the house. I had to get my own plumber to open the drain and they did not have to go on the roof. They snaked the same line that Top Notch tried to snake. AHS will not reimburse me for this cost. I think it is unfair that AHS did not offer a second opinion and blamed me for not asking for one when their rep was adamant that they had to go with Top Notch's opinion. The kitchen sink couldn't be used for a whole month. I also called Top Notch Plumbing and they don't answer the phone or return phone messages.

The following was sent to AHS. When we could not get any satisfactory explanations, we canceled our contract with AHS. "TEXT: We have had a contract with you for several years and have been paying monthly by check. In early December, we were told we were paid through Dec. 28, 2017. At that time, we sent a check in payment of the month of January, 2018. We are now being told that we owe over $200 in premiums. In looking at the account information, we are unable to determine what this amount is for. In early December, we spoke with someone at AHS about payment and were told that we could not continue to make monthly payments by check. We were told that we would have to pay the full yearly amount by credit card. This is not what we wanted to do."

On August 6, 2018, a service request was placed for our 35-yr-old KitchenAid dishwasher. The service technician said the machine needed 2 parts - both of which he believed would not be available. He advised them that they would most likely be offered a replacement dishwasher. On August 16, 2018, AHS sent an email detailing the replacement options. On August 20, 2018, a reply email was sent to AHS accepting the replacement option of the Bosch dishwasher model offered in the earlier email. On August 23, 2018, AHS sent an email explaining that the dishwasher had been ordered and should be delivered in 10-14 business days. NO FURTHER CONTACT WAS INITIATED BY AHS. No one called or emailed to find out if the unit had been delivered or installed.

I called to request service on 08/07/18 because my AC was not working. They said they would have their preferred HVAC company contact me to make an appt within 24 hours. I asked if there was any way to escalate but they said, "No AC did not qualify as an emergency." So I finally get a call the next day and they can have a service person at my house the following day. Day 3, the guy shows up and says that yes, I do have a problem and that they have to get approval to replace the compressor... This could take up to 48 hours.

Called in for a toilet repair -- handle broken -- and arranged for plumber to come out to fix. Rather than replacing all of the flush innards, plumber decided to order a part. Plumber was supposed to come today, one week after first visit, but said that he can't come until Monday. This is almost two weeks since first reporting the problem. I explained that we have a cancer patient in the house who has to climb to an upstairs toilet because this one doesn't work, but both the plumbing company and Home Shield said they couldn't help to expedite. This is so not right!

An issue arose with my hot water heater and just as many other reviews have indicated they denied my claim. I have devoted countless hours to this issue, sitting on hold, speaking with Reps in a foreign country, dealing with a service company that literally spent 3 minutes looking at the hot water heater only to state that, "I'll have to write this up to send to your insurance, give me a few," then sit in his truck and drive off. I haven't heard a word from anyone for 2 1/2 days later until I called AHS to find out what is going on THEN they tell me it was denied and it will cost approximately $1000 to repair.

I called over a month ago to get my dryer and refrigerator looked at. The first technician came out and said he couldn’t order parts to fix my dryer so he couldn’t touch it because the model number was no longer visible. The second tech said that there was a loose wire that she fixed but she also could not order parts but would look up a way to fix it. Still not fixed. I have no working dryer and was told by Kina ** social media guru at AHS that the vendor said I had a mongoose living in my dryer. Completely untrue. And that there was nothing wrong with my dryer.

A guy was sent out to fix our gas furnace in the dead of winter. He told us that the problem would not be covered by American Home Shield, but turned it on so that we wouldn’t freeze. The next day, we had our own service man come out, and he told us that he had to turn it off and had to condemn it. If he had not done so, our whole house would have burned to the ground.

I would recommend American Home Shield. I had a claim with them and the experience was very smooth. I was selling my house and the inspector noticed that the drainage for the dishwasher was not working. What happened was when someone replaced the garbage disposal, he forgot to take the cover off. And since I don’t use the dishwasher to wash dishes, it never got discovered. I submitted an online request to American Home Shield and about eight hours later, I received an email telling me that I was assigned a contractor and the contractor would contact me directly.

We had a pipe break under the kitchen sink and then we had a toilet that had to be repaired. I submitted the claim over the phone and dealing with the customer service rep was great. They were friendly and helpful. American Home Shield sent the information to the repair company who called right away and was out within a couple of days. Every time we've had to utilize AHS, they've been super-fast in setting up the claims and we've had someone out in a very timely manner as far as getting the repairs done. Everything has gone accordingly. AHS has a great plan and it’s worthwhile.

I had a plumbing issue where water was dripping and I called American Home Shield. The first person I talked to was not helpful at all. I asked him if I could speak to his manager and I got disconnected. The second rep was excellent. She was right on it and was very helpful. I asked to get somebody out right away, so I called back on a Friday and the third rep told me the plumber couldn't come out until Monday. I called back to AHS and I got another operator who was also very excellent and really expedited everything for me. The person from Scott Plumbing Company who came was excellent. He came right away and he said he had a customer before me but he came a lot sooner than he told me. He communicated and he was wonderful and very professional.

Our fridge in the condo that we bought wasn't cooling. I phoned AHS to submit a claim and went through an easy process. I gave their contractor the code to get in my place and he did a good job.

I initially submitted my claim online for my water heater to AHS to get the appointment set up and everything went nicely and smoothly. Their online site was pretty straightforward. They called a local contractor that called me the next day and set up an appointment. Then they came out and said that it was a loose connection and that they may have fixed the problem. But they had to come out a second time because it leaked again and ended up having to replace the water heater.

With every claim that I’ve submitted, everyone at American Home Shield has been so kind. They're really patient and helpful. Also, the contractors have all been really hard workers and I've been really happy with their work. Before they leave, they clean up. There's no mess left behind. During one claim, the pipe underneath the sink was leaking and the garbage disposal went out. The tech that came replaced the garbage disposal and the pipe underneath the sink, so it stopped leaking.

I've had American Home Shield for 4 years now and everything has been great so far. I usually file claims online and the process is easy. They typically get somebody right out to us. So far, all of the contractors who have been sent out had been great and no issues. However, sometimes the sub-contractor that they use call to set an appointment that is after a week and a half out. I called on a Monday for the washing machine that broke and the subcontractor called on Tuesday and said that they can get to us the following Thursday.

AHS has been great so far and and I’m happy with them. We’ve only used them once and they did a great job. It was for our air conditioner and it was making a really awful smell. We filed a claim over the phone and everything was fine. But when the contractor showed up at the door, he didn't have an ID badge or anything showing that he works for this particular company. He could’ve been the owner, but he showed me his driver’s license. Other than that, he was very efficient and quick. He went upstairs, looked up there, and replaced a motor out back in our heat pump. It took five days to repair the AC and the smell was intermittent. But we were able to use the air conditioner in the meantime. It was very hot here but weren’t put in any kind of jeopardy.

My AC wasn’t cooling. Apparently, the fan wasn’t running so the thermostat needed attention. I called American Home Shield about it and they sent out somebody to fix it. The contractor came in, did something and then it worked for a day and then it stopped again. They did something else and it's working now. The technicians were fine. At first, the person thought they had fixed it but they responded very quickly when I made the second call and told them that it's still not working. My overall experience with AHS was fine. I have moved in to a townhouse and I'm not certain about how everything is going to go. I decided to extend it for one more year so that I'll be covered if anything else goes wrong. I have already recommended AHS to someone else.

I have always had good service from American Home Shield and I've always been happy with them. I’ve been here 24 years now and they have put in a new furnace, a new air conditioner, two or three hot water heaters and a couple of toilets. It has been worth every penny. As a single parent, you don’t usually have the money to replace things right on the dot. I was a single mother when I moved in here and I certainly could not have replaced an air conditioner the first year I was here. The contractors came out and put in a new air compressor, and it has been good.

My heater wasn’t working and the board for the salt water wasn’t working. American Home Shield's reps were very professional. They originally called somebody to come out for the heater. The guy that they called originally to come out said he doesn’t usually work on the system that I had, so they called out a second opinion who came out and fixed it. They were really good. I had fantastic interactions with the contractors that came. Both came and did a great job. They were very professional and friendly. They explained to me what the problem was, fixed it and left. I have a home warranty with another company and I am not a fan of the other company. I swore that I would never go and get another home warranty that I would just pay for it myself, and my Realtor convinced me to get it. And American Home Shield is ten times better than the other company.

I've always had a good rapport with the AHS and I've been with them for years. I only had a problem with them one time over a different issue but normally, they're really good. Recently, our garbage disposal was old and burned out so I filed a claim over the phone. An hour after I contacted AHS, the contractor called me and set up an appointment. He came out and took care of it the next morning. He was very professional, respectful, and down to earth in a very friendly manner. The only complaint I have with AHS is that the rates have gone up three different times and I have an automatic withdraw so I didn’t know. The least they can do is give a notice about it. But I am very satisfied with them 99% of the time and I've recommended them highly to homeowners.

The motor in the compressor outside of the house was not turning the fan therefore, my house was not cooling. I diagnosed that myself because I could see that the fan wasn’t moving. I knew that something had to be done so I contacted American Home Shield online and arranged for a service. The contractor they sent out came on schedule and did it right the first time. He quickly diagnosed the issue and fixed the problem. He replaced the motor within the same day as he had the part on the truck and the AC was up and running. He did a good job.

American Home Shield is awesome and they stand behind their word. They are very helpful and wanted to help me. I had problems with my pool since I bought the house, so I got the home warranty with the house when I bought it. The pump motors have issues and the pool turned green, so it was unusable and it cost me extra money and chlorine. American Home Shield has been really quick and they got a hold of a contractor and got things fixed as quickly as possible. The contractor was responsive too. He came out, was very friendly and once he got the parts in, he got it done quickly. The pumps work great now. Also, I’ve already recommended American Home Shield a couple times. One hears bad things about home warranty programs most of the time and that they don't ever cover anything, but I’ve had a great experience with American Home Shield.

I had a problem with the washing machine which was not working properly, so I called American Home Shield and they helped me. The process was very straightforward and their people were very helpful. At first, I was sent a contractor who made a review on the problem and offered a solution. I didn't agree with his understanding of the problem, so I had to call again at AHS. I was sent another contractor who inspected the problem, and they found out what the problem was which I agreed with, and then they solved it. It was a good experience for me because American Home Shield understands their customers. If you have any disagreement with any contractor, they're able to send another contractor.

I submitted a claim online to AHS and Sears came out. The refrigerator door wouldn’t close and the person that came out checked it out. He said that there were some parts that needed to be ordered. So, he ordered the parts and they sent them to the house. He scheduled the appointment to come back out to fix it. So, it was a week later when they came out and put the parts on. And it’s been working fine since the repair. I also submitted a claim one time when I had a blockage in my drain in my garage, but they never really got that fixed. So, I’m gonna have to do another claim. But other than that, my experience with AHS has been okay.

I called American Home Shield for my dryer that was making noise. The reps listened to me and I had no problems when I made the call. The dryer has been working fine since and we've been using it a lot. I've been satisfied 100 percent all the way because they repaired my water heater and refrigerator, too. They're all brand new but they went out on me and I got the AHS techs over here to take care of me. I used to have Sears for all my appliances but I cancelled considering lousy service that I was getting from them to great service that I got from AHS. They are by far way better than Sears and whenever we're in a gathering, their name always pops up. I always recommend AHS to somebody and I hope they keep up the great work.

My most recent claim with American Home Shield was for my washing machine. I did that one online and the repairman came quickly. After they came for the first time, they checked it out and they had to go order parts. But then they couldn’t make it work because the bolts kept breaking. They decided the unit wasn’t able to be fixed. So I ended up having to get a new one. The washer was out for at least a good two weeks and I had to go to my mother-in-law to do the laundry. I called in periodically to check status and ask questions, and I ended up doing cash in lieu because I ended up getting a washer-dryer pair. The process was not difficult at all. I went and bought the unit then I faxed in the invoice. They had also mailed out the check on the day that I called and I got the check the next day. So it worked very well. In fact, any time I've ever used American Home Shield, I have not had any problems. They're good.

I received an email that there was an offer that I could take advantage of until the end of October to have a full furnace inspection and cleaning for $75. So I called American Home Shield and paid the $75 on the spot. Then the heating and air conditioning company that they contract with contacted me within half an hour of my signing up and paying, and they scheduled an appointment.

There was some leak in the AC, so I had to contact American Home Shield. I submitted the claim online and it was easy. I had good interactions with the contractor that was sent out. They weren't able to fix the problem the first time, so they had to come back, but they fixed it eventually. American Home Shield charges $75 for service calls and that varies from market to market. That is definitely higher because there are competing warranty services elsewhere where the service calls can cost less. If I call somebody in my market locally, they will cost me $55 or $60. Still, having a home warranty through American Home Shield is very valuable. Their service is very good and so is their quality. I've had a good experience with them overall.

I’d recommend American Home Shield without question. I filed a claim over the phone for an air leak in the pool area and talked to their live representative who took care of everything. AHS sent out South Tampa Pool and Spa and they did a great job. They took the time to analyze and check everything, determined what the problem was, and corrected the issue. Since then, everything's been fine. I appreciate everything AHS has done.

My system wasn't cooling the way it’s supposed to, so I called American Home Shield to submit a claim. Since I didn’t know all the technical terms, I used a wrong term on the voice automated thing and they thought I wanted heat. But once I did an explanation, it went well. The actual representative I’ve spoken to has been very professional and has helped me in trying to work my way through whatever the problem was. Sometimes though, it's hard to get a real person when you call American Home Shield and that's my biggest thing because some of the menu items don’t apply. But, they've been prompt. When I called one day, before I could hang up good, they told me they had an opening for the contractors to come out the next day.

When our pump went out of the pool I submitted a claim to American Home Shield online. The online claim process was very easy. The claim was submitted on a first work day, and they were out here Monday. They were prompt and thorough in getting it done. We had a slight problem with a leak afterwards, but they took care of that as well. Since fixing the leak, it works fine. We’ve been clients of American Home Shield for several years, and it has worked out well. I’m satisfied with it, and I would certainly recommend them.

We had a dryer issue and I submitted a claim online with AHS. Their website was very user-friendly and I didn't have any problem with it. First Choice Appliances came out and their tech was able to fix the dryer very quickly while he was there. He was very professional, knowledgeable, and pleasant. It was a very good experience and AHS is worth having to cover all the things in your home.

American Home Shield sent a contractor to replace our water heater. The contractor did a great job with that and it was very efficiently done. We also had another claim when the swimming pool made a noise in the pipes all the way to the front of the house when we filled it. We called the contractor out for that, but they said there was nothing that could be done about it. We still have that problem and I don't understand why it can't be remedied.

My AC wasn’t blowing cold air at all, and the unit was frozen up. Submitting the claim online was easy. Within the hour, the tech from Atchley Air called back to set the appointment. The company was very good and professional. So far, the unit is blowing air. American Home Shield worked well as it said it would. I would recommend them. It is good to have.

I finally needed service as my fridge quit cooling. I called the automated line on Saturday morning. I didn't get a call until Monday and of course they couldn't come out until Friday. The tech was at my house for maybe 10 minutes and he knew the problem. He said it was typical of foreign (non-American) refrigerators and told me he would contact AHS and the would contact another tech to replace the compressor. They ended up denying my claim and yet still charged me the deductible. Now I am on hold with "Retention" for over 30 minutes and still waiting to speak to someone to cancel my service. What a joke!

We have a home warranty with American Home Shield and they are absolutely terrible. Customer service wait times are long, and the contractors they send spend maybe 10 minutes in our house, have never fixed an issue, and leave as quickly as possible. When we needed our lights fixed, the contractor installed substantially lower quality and functionality lights. When we complained, American Home Shield said that they cover only the lowest cost and quality repair, even if they don't have the same functionality. We submitted a claim for a leaking dishwasher, and they refused to cover repairs because they said it wasn't installed correctly (before we even purchased the home), so it's our problem. I will be cancelling our policy because it just costs us money and provides no value or peace of mind. Save your money!

I bought a home warranty with roof coverage for my client. Roof RX who is a partner of American Home Shield is contacting clients after close of escrow and offering free roof preventive maintenance inspections and then hitting our clients with bids - $1400. They have verbally and in writing told my client that if he doesn't get the work done, American Home Shield will not cover potential future leaks. My client ended up having the work done through another roofer. AHS is required to cover the roof if a roof leak occurs! However, by allowing Roof RX to come out & do the inspections it's opening a door to items they might call pre existing. Agents please advise other clients to decline any preventative maintenance from a AHS partner!!

I am a new homeowner. It is the first time I'm using AHS (first year contract < 2 months old). My A/C was not working. It is a Trane high-efficiency unit. I paid the service fee of $100. The first contractor assigned did not even touch the system or thermostat stating it is a Trane system and a Trane specialist has to attend to it. Before the 2nd contractor was sent, I made very clear that I have a Trane high-efficiency system and not all contractors can fix it. So to send someone who can actually diagnose the unit. I was sent another contractor, who again stated the same as first contractor, and again did not touch a single thermostat/equipment.

Their internet service frequently does not work correctly. After getting onto their site and then losing it, I called them. After waiting for 30 minutes, someone finally answered. I gave my name, phone number, etc and was put on hold. I was cut off in less than one minute. They did not call me back. I don't think that I need to explain how outrageous this is. What kind of training must their employees have to not call back instantly? I simply can and will not wait another lifetime for them to answer their phones.

9/1- my A/C stopped working. Called AHS they assigned an HVAC contractor. 9/10- HVAC contractor comes to my house, States it’s an electrical issue. AHS assigns an electrician. 9/17- electrician comes to house States it’s not electrical, have the HVAC contractor come. 9/18- HVAC contractor is contacted by AHS to come back to my house for a recall. 9/20- I still haven’t heard from the HVAC contractor. 30 minutes on the phone with AHS and they resend the request to contractor. 9/25- still haven’t heard from contractor. 20 minutes on the phone with AHS, they call contractor and appt gets scheduled.

I have been in my new home 4 months, and I am on my 12th call currently with AHS concerning a faulty microwave. Be prepared for every phone call to start off with an hour wait. Once you get someone on the phone if they aren't completely inept, or eating their dinner be surprised. They are the worst company I have ever had the displeasure of dealing with and after 4 weeks I still dont have a working microwave in my home. After this experience I will be canceling my home warranty and moving to another company. I have all stainless steel appliances. They have offered me a black microwave to replace the broken one and when I told them I wanted one to match my other appliances they have now offered me half the value to replace the microwave. They are a worthless, pitiful company with no soul.

AHS sent a plumber to our house to inspect a faulty hose bib. He came out, glanced at the spigot and said it was due to freeze damage. We were charged $80. My husband crawled into crawl space (what the plumber should have done), took pics and sent them to another local plumber who told us that it clearly wasn't freeze damage. It was a broken, faulty system. We notified AHS who passed us around several times, and refused to solve this problem. We canceled our contract, and AHS had the nerve to charge us $20 fee to cancel. AHS is happy to take your money, but don't deliver service.

One time, we had a leak coming from our ceiling. I submitted a claim online to American Home Shield and received a quick response from them. The technicians AHS sent out to my place provided good service. One of their guys said that it was a faucet that was leaking and he fixed it. Since then it hasn't leaked again. AHS techs knew what they were doing. They were polite, and they walked through everything that was going on.

I had a water heater that was leaking so I went online and submitted a claim to American Home Shield. When the tech first came in, he told us it would cost $365 on our part claiming that the water heater needed to be raised and he was gonna have to pay $200 more for a permit because he didn't have the license to work in this county that he thought we were in. Also, he said he needed to install a ball valve to bring everything up to code.

My experience with American Home Shield has been great. We had the AHS policy with our house purchase in April. When we submit a claim to them, their technicians were very fast in responding. So far, we've had them over twice. Once, they came and repaired our upstairs air conditioning unit, which is working fine now. And then, last time they came, we had a refrigerator in the garage that was 18 years old and the repairman came and said, "There's just no way we could fix it." Within a week, we had a brand new refrigerator which is absolutely great. It's nicer than the one that was there. The people who came out were very nice, very polite and very professional. We intend to keep our AHS policy into the future.

I’ve used American Home Shield several times and I’ve been pleased. I had rekeying done and had my icemaker repaired. I also had my air conditioner fixed twice. The contractors have all been good, courteous, and knowledgeable.

Recently, I had a plumbing issue. When I flushed the toilet, the water drained out of the back and did not go back in. I called American Home Shield online to submit a claim and they sent the contractor, Reliable Plumbing. The tech fixed the problem right away. He was very good and I was very happy with his service. Since I’ve been making claims with AHS, the contractors that they've sent out have been wonderful and professional, and I liked their service very much. I had an electrician and a plumber, and they both did the job. They were able to make the repairs on the day that they came out and they did excellent work.

American Home Shield has done a very good job so far and we've had excellent experience with them. One of our air conditioning units stopped working and had a problem. I filed the claim online and the process was very simple. American Home Shield set up an appointment for the vendor to come out. The contractor was excellent and they were very professional. They came out, did their work, and did a full examination to make sure everything was working right. They took care of everything in the house and also checked the air flow. I thought we were gonna have to replace the whole air conditioning unit but we came to find out the only thing that was wrong was a bad motor. They changed out the motor and it didn't cost anything except my deductible.

My dryer went out and the process of submitting a claim over the phone to American Home Shield was very easy. The representative who assisted me was very nice. The contractor was a good guy too and he spent less than 20 minutes for the repair. He also explained what the issue was. After that, I was able to start washing my clothes again and I haven't had a problem with the dryer since the repair. It was a painless experience. I would also recommend American Home Shield.

Both of the AC units in my house had issues. I have AHS since I heard good things about them from my family and I submitted a claim online. It was a good experience. Filing the claim was very easy and you can also do it on the phone but I prefer doing it online. Then the contractor came out and told me he couldn't do anything because my ACs shouldn't be cooling as low as 72 or 74 like they have been for five years. So, they blew me off. It was very frustrating because the ACs couldn't cool below 78 or 80 all summer, which the tech said was normal, and I no longer called for a second opinion because AHS doesn't pay for that. But the tech said that I could have them out as many times as I wanted. Nothing was gonna change though.

I went through American Home Shield online and requested service for my water heater. Then Water Control Plumbing came out and checked the unit. The guy who came out the first time said the problem was a valve and he fixed it, but it didn’t last. I have tenants in that property and they said water was everywhere. So I called the contractor back and that was when they told me I needed a new water heater. I had great interactions with the contractor and everything has been great since the repair.

I have American Home Shield in my other home. The contractors they send out always come in a timely manner and fix everything. They never have an issue when I call them and ask them what's going on since I'm never home. I usually submit the claims over the phone and I get an automated number of who I need to come out. The process is easy and I love it. The contractors usually come out the next day. So far, everything is fixed. My AC has always improved when they leave. I just I need a new AC altogether, a bigger one. I don't think it's big enough for that house.

We own a $600,000 home and we didn’t have a warranty until this past year. We thought to give American Home Shield a try see if it’s worth it, and it’s paid off more than we could possibly say. We’ve had to put in a service request twice now, and they’ve been fantastic. The dryer in the home we're renting out broke and the fuse burned out. I submitted the claim online and the process was very efficient, smooth and user-friendly. I was quite pleased with it. Our home where the dryer was being replaced is in Colorado and we're stationed in Georgia, so we had to help walk the contractor through the process. It might not be the normal process for everyone, but we were involved every step of the way just to make sure the tenants could meet the appointments. The contractor tried to fix it, but they couldn’t find a replacement part and so we just got another one. Overall our experience has been wonderful.

When our motor and heat pump went out, American Home Shield sent people out. This was during the pre and post Florence event here in Richmond, Virginia so there were a lot of people who might have had a higher priority than us, but the people who came out responded very quickly and we were very happy with Clifton Heating. The interaction was excellent and the company was professional and great at communicating. I was very impressed and we set up a maintenance contract with them. Since then, everything has been working perfectly. I've owned 14 homes and I've never had a home warranty before. We would hit our year with AHS on the 20th and we had another experience with a water leak so we were able to use them twice, at the very end of our contract. I like the contractors that AHS have partnered up with. We had a very good experience and it’s working for us.

My experience with American Home Shield was very good. I called them to have someone come out and check my air conditioner that was making some awful racket. The rep was nice and polite. It was hot but the contractor came out the next day. He came out promptly and was very professional. He fixed the AC and it's working fine now, and I’m hoping I get to use it too much.

The contractor that was sent by American Home Shield for the AC came out and did nothing. Recently, I filed a claim for the refrigerator and they defrosted the freezer and did something with the heating coil. The contractors have been out three times and my ice maker still doesn’t work. They had to order the part and they put it in. It still wasn't working so they had to come back out. It’s now making ice but the dispenser isn’t working so, the ice keeps piling up and we have to keep dumping so that was irritating. Still, American Home Shield is a great concept. I like that everything is covered under them and it's easy to just go online and I pay there too. Plus, they call me in 24 hours.

My wall oven stopped working. I was told that it was a power thing, but when I got that done on my own, I was told something about cooling. It didn't give me a code though. I tried again later and once, the unit worked after a switch out in the garage was flipped. But later, it stopped working again. So I called American Home Shield. They sent a couple of different people and they were very nice. The first guy who came out was able to figure out what was wrong, but he told me that he couldn't pull the unit out of the wall because he didn't have anyone to help him. He told me that he would tell the warranty people that they needed to send other people. Another guy came and he determined the same problem the first guy determined. He went and ordered the part, and then he came back and fixed the unit. The whole repair took a couple of weeks.

The heating element wasn’t working correctly on the inside of my dryer. The part where you pull the lint out, something was in there. I filed a claim with American Home Shield over the internet and then I called in to make sure they received it. I've had some follow-ups on a couple of claims prior to this one and the technician that I had at my other place was rude, the worst. I almost dropped my American Home Shield with them. But the last technician was very kind, explained everything and he did an excellent job. He ordered the parts for the dryer and then he came back out and fixed it. I'd recommend American Home Shield to all my family and friends.

I recently filed a claim online with American Home Shield for my microwave. Their site said said that their servicer will set an appointment to come and repair it. When he, I had a comfortable conversation with him. He did a good job and fixed the issue. The repairs for the appliances by AHS contractors have been good. However, they have had hiccups with the AC. My air conditioning needed three or four visits. One day, they did not do a good job and left the parts and I had to call them back again. I'm not happy with that. Still, now my air conditioning is working as expected. Also, with AHS, before we proceed with the work with the contractor, we really know what is covered and how much we'll be able to pay.

I have several appliances that are not working--the dryer, the range above the stove, and the refrigerator. The washing machine also had a problem, but it was working. I submitted a claim with American Home Shield over the phone and the experience was fine. Then, the appliance person came out within two weeks. I also needed help with the dishwasher, but unfortunately, I forgot to tell them about it when I submitted the claim and the appliance person told me that I have to call that in for another claim and pay for a secondary visit.

I have a 26-year-old AC unit and it finally decided to die. Submitting a claim to American Home Shield was easy. I did it online and working with the contractor went smoothly. They were prompt, showed up in a timely fashion, and got everything squared away. They ended up having to replace the AC unit. Still, since the replacement, the new AC is working well. It was a lot better than sitting in a 90-degree weather. Overall, I had good luck with AHS. I’ve had to make a couple of claims and every time I’ve had to do it, the problem’s been solved quickly. Given my two experiences, I highly recommend them.

My overall experience with American Home Shield so far has been good. When the faucet stopped producing hot water all of a sudden, I called them to submit a claim for the issue. The contractor who was sent out was very good. Everything in that experience was fine.

I submitted a claim to American Home Shield for my refrigerator. I did it over the phone and the hold time was a bit long, but it was just a busy time. The rep who helped me out did very good. The first time the contractor came, I wasn’t exactly thrilled, but he wound up being good. He tried to put Freon in it and he said to call him back if it didn’t work. A couple days later, it didn’t do anything and I had a problem getting in touch with him to make the appointment. But dealing with American Home Shield was good. They replaced the refrigerator and that part was easy. The whole process took two weeks at the most. Luckily, it was the second refrigerator so it wasn’t that big a deal. Had it been my only refrigerator, that would be a whole different ball game. I also filed a claim for an air conditioner and the contractors were great. They knew what they were doing. I was completely thrilled.

My microwave would trip the breaker and then it would run for 10 seconds then trip the breaker and then the thing would go down and then it sparks. I made the claim for it online and worked on the online application. There was a couple of issues about it because it took a little bit longer than I wanted for the techs to get out there and submit what needed to be done. Then I had to call them back to get an update because I hadn’t heard anything from them after that and I thought they just let it go.

Our faucet was totally disintegrated and I had told AHS that the faucet needed to be replaced, so they thought of sending a technician. When he came in, he said that they would get back to me after they checked to see if it was covered under my warranty, but they never did. I called the company to follow up, but they put me on hold and kept telling me that they gotta call the technician to find out what was going. Only the tech had any control over what was happening, which was weird. Also, the rep said that the faucet had to be special ordered through American Home Shield, which they did, and they would have to wait for it to be delivered. But they didn't order the part when they initially came out and they didn’t do anything until I called them.

I called AHS to submit a claim for plumbing and dealing with the reps has been easy. I explained the situation and they seemed friendly. They told me that they'd be notifying the plumbing company and they will be giving me a call. The plumber came over to take a look at it the first time, but he wasn’t able to do much. He came over a second time, went to the area, then opened it up. He was able to diagnose where the molds were and where the water leak was coming from.

We’ve had good experiences with AHS. It’s a good service and we’re pleased with it. It certainly comes in handy when something goes wrong. However, every once in a while you get a sour one. Years ago, we had an issue with the dryer and that was a fiasco. It was because of the service rep that worked for the company -- he ended up getting fired. AHS uses different subs and they can’t help it. However, when we had an issue with a leaky toilet, my wife said the contractor that AHS sent out did a good job and he was super nice.

I called Home Shield for a water heater problem and I don’t like talking to a machine, so I tried to get a human. Once I get a human being, I have no problems. The contractor AHS sent worked on my claim and he didn’t see any problem. All he did was clean it up and put two new pipes on. A week later, the problem was still there. He came back because he didn’t replace the two items he cleaned and then I called to make a new appointment. Some of the contractors Home Shield gets in the area are one-person companies and they’ve only got themselves to do the work, so if they’re overloaded with calls, you gotta wait.

I had them come out and they told me that I could pay now or 2 days after the visit. They immediately took the service charge off my debit card without my permission. I was driving when this happened and I wanted to use another card for payment and was going to pay the next day. They took money without permission. They have never replaced anything in my home and I have had them for over 19 years?? I am going to find another company to work with. They are the worst. No appointment has ever gone right with them. Don't use this company.

In June 2018 I had my air conditioner serviced by one of the contractors that was referred by American Home Shield. They came out. Diagnosed I needed 5 pounds of Freon and there was a leak. Never checked upstairs and proceeded to add some stop leak and 5 pounds of Freon which cost me $400 after the $10 deduction from American Home Shield. In October 2018 my air conditioner stopped working again. Come to find out they sent another contractor out. He diagnosed I had lost 2 1/2 pounds of Freon since then and the coil upstairs was bad and he could see where the stop leak was leaking from the hole. I contacted American Home Shield several times to be hung up on and told there is nothing they can do now. I will be out $980. Plus $400 plus 2 $75 service calls.

Had to use my warranty due to a water leak from my water heater. Technician comes out and says the whole water heater needs to be replaced. AHS basically says they won't cover anything but the technician's service charge for coming out and the removal and disposal fee. I have to come up with the 1100 dollars for a new water heater and installation out of pocket. I don't have this amount so the technician throws a 25 cent cap on the leak and says to get the system replaced as soon as possible. The technician even mentioned how AHS is a ripoff.

They are unable to change the leaking condenser in my air conditioner. They want me to change the whole thing and the furnace that will cost about $7000 but only will give me $600 dollars reimbursement. I have been with this insurance for 12 long years. I wished I just kept my money to replace my furnace and air conditioner if I have known this will happen. Not worth it to get this insurance.

On September 2, 2018, my Central Air Conditioning Unit stopped putting out any air. Being a holiday, the next day I called American Home Shield (AHS), who contacted a contractor to come look at the unit (this is the 5th service call in 2 years). The contractor came out on the 5th and stated that the blower motor was not working and they would need to let AHS know and would be in touch. On September 7, the A/C contractor called me to let me know that AHS said they had ordered the part and would have it shipped to the contractor who would then call me and let me know when it would be in.

The first repairs I had with AHS were very good! I have to give credit where credit is due. I have been without a refrigerator since 9/18/2018. The first repair net never showed up and they did get me another one who was very good. I waited about a week and a half for him. Then he said the part was no longer available. The appliance company came on October 3 and they sent the report on October 4th to AHS. I have called numerous time about this and it is October 10th and they said they have it into the parts dept.

Our claim was reported to AHS on 9/21 regarding repair of our hot water heater. We paid the service fee upfront. Automatic response from AHS that I could not be contacted (I have no missed calls or voicemail messages). Automated email response from the AHS selected Contractor (Plumbing Company) requesting an email to schedule service. I sent 4 email responses (no answer) and placed 3 phone calls to the Contractor over 12 days. Each time I was left on hold averaging 30 minutes and never received an answer.

I had this group for year for my rental. When I finally had a washer and hot water heater go out I placed my service calls thinking I would finally get my money's worth. Getting in touch with AHS is ridiculous, my last call I was on hold for 20 minutes. The service people are nice enough but don't have the authority to make things right. When they kick you over to supervisor no one answers. The vendors they use are even worst. I think the vendors know how to work AHS to get as many trip fees as they can hence prolonging the repair. My dryer took over a month to get repaired and my tenants were not happy as you can imagine. Water heater took 3 weeks before they decided to replace. In replacing the vendor wanted to charge $1400 for install and so called code updates. I got a local plumber and it cost me $750 for everything along with the wasted $100 I already spent on AHS!

On renewing my service I was given a discount on my contract. This was never applied to the bill. After getting past due notices and text messages saying I owed them money I went through 6 different customer service reps who just wanted to tell me it would be taken care and never bothered to see it through. Worst customer service experience ever. If they get paid to act like they care they don't do a very good job at even that!

We live rural so it is hard to find contractors but that is no excuse for the LONG hold time when asking for customer service.... Was supposed to get a call today about a provider for furnace service....nothing.. I called and have been on hold for over an hour only to be dispatched to a call center in India.

I’m a customer as of around 4 years. Very disappointed in your company recently. When I call, I get people hard to understand in other countries, am switched to a number of people that have to start from scratch and document and don’t handle the problem. Today I was on hold for almost an hour and then hung up on. I am waiting for a cash out check which I’ve not received and supposedly mailed Sept 11.

I have never had a home warranty before. We purchased one for a home we bought in North Carolina from American Home Shield. I was skeptical, since I have heard some horror stories regarding home warranty companies. American Home Shield proved there are solid companies out there! After a few months of owning the property, the air conditioner unit for upstairs part of the house went out (during a hot part of the year here.) We put in the claim request and American Home Shield had a company to our home the very next day. They had our unit repaired with NEW parts and we were back to normal in less than two days. The out of pocket for us was zero! I would highly recommend American Home Shield to anyone. Great customer service!!! Thank you American Home Shield!

The power of the microwave wouldn't come on and the device stopped working. I submitted a claim with AHS online and had a good experience in using their website. When the tech, Curtis, came out, I was hoping to get a new one. But he knew what he was doing and got it working. He replaced one of the parts and was very professional. He was also knowledgeable and very helpful. His vehicle looked nice, too. The microwave has been working since the repair though sometimes, it didn’t work. But it is an older device. Other than that, AHS was great.

Our refrigerator suddenly stopped working. American Home Shield sent somebody out and the guy told me that the unit wasn't worth fixing and that I should talk to AHS. AHS told me what they recommend and that they are allowing a certain amount of money that I can use to buy a new unit. So we went ahead and bought a new unit. It's a wonderful refrigerator. AHS has already reimbursed us some money a couple of days ago. The process was quick and there were no delays. It was a great experience.

For some reason, the plastic on the door of our microwave over the stove started cracking up into the glass door. I easily filed a claim and the contractor AHS sent was very helpful. He was great. Everything is resolved and we opted to get a microwave that we bought ourselves and I'm supposed to get reimbursed once I get the paperwork back in for the credit. In this area, AHS has a guy who helped us with our refrigerator as well as with our stove and microwave. He explained and showed what he was doing along the way and I better understood how my appliance works. He is highly knowledgeable and I really like him. He's very good, dependable and there right when he says.

The most recent claim was with a refrigerator that was broken, and we submitted a claim for it online. American Home Shield's site is very user-friendly. The contractor came out and he was excellent. He did whatever he needed to do. He ordered a part and once he received that, he came back. That was a five-day turnaround. However, he wasn't able to install the part because of the way our refrigerator was. He ended up having to replace the refrigerator, which was a little bit more downtime. In the end, we got a new unit and that more than made up for it. I'd definitely recommend using American Home Shield.

When I called American Home Shield and made an appointment with the K&K Heating and Plumbing people, the reps at AHS told me they were coming. But then, I went online and read the reviews, and I freaked out. So I called AHS again and they told me they were gonna send another people. The people they were supposed to send didn't call me so I called them and the guy I spoke with was rude. He said he didn't get my request. So I called AHS back and they told me that I can't change contractors when they're in the middle of something just because I have read reviews online. So I told them to send the original one which was K&K.

When the air conditioner broke and I called American Home Shield to submit a claim, it took forever to talk to someone. I was on hold for at least half an hour and we finally hung up. I called back and although the one I spoke with was pleasant, I was constantly being put on hold and nobody came back to follow up. On the other hand, the contractors were timely and they responded fast. There was not a lot of flexibility when it came to setting the time but they did a fantastic job and it was professional. Since then, the air conditioner has been working fine. Every time I called them and requested for help, somebody was out to solve the problems and I didn’t have to do anything about it as well as the cost. AHS gives me peace of mind. If you need something big for your house, someone's gonna get there and there's somebody who can have it taken care of. You don’t have to come up with the cash out of pocket.

Submitting claims online to American Home Shield is great. I would just go to the website and put in a repair request. However, it's a disaster if I ever try to call them. They don't ever accept the phone and I'd be on hold for hours. If I have a question about coverage and I need to talk to somebody, then that's a problem. I wish they'd answer the phone and have more knowledgeable representatives. So, when I understand the issue and understand if it's covered or not, then it's easy to do it online.

I submit claims with American Home Shield online but there have been times when I've had to make phone calls and they've been a little bit difficult. But for the most part, it's been fine. I put in a claim with them when my tenant told me that the air conditioning was not working. The tech came and took a look at it. He was the best contractor that I've ever had. He knew what he was doing and he was excellent. I had an issue with the one prior that who never showed up and kept me waiting for hours. I also have another apartment that I have a warranty on and it was a nightmare. I couldn't get the heating system fixed and the techs never got back to me. I had to rebate my tenants a couple thousand dollars because the heat wasn't working properly. That was terrible and I was very upset. But the last two experiences I had were excellent. The techs were diligent, prompt and on time.

There was an issue with my air conditioning recently and I called American Home Shield to submit a claim. It was easy for me to call them but I had to wait a little bit. Sometimes they're busy but it's better to call them. Consolidated Mechanical, the contractor that AHS sent, helped a lot. They tried to come on time and they were very friendly. They cleaned some parts of the upper unit and provided some maintenance outside. Since they came out for the service, the AC has been working well.

My washing machine stopped running, so I called American Home Shield and it took them a week to send somebody out. The claim was sent through Sears and a tech from A&E came out. He got the machine running and asked if I can do half loads, lightweight loads, and low-spin cycle. He also said that I might be able to get the machine working through for another week and hopefully, by then, AHS would have the parts and they would have somebody out to fix it. The machine worked for about three days, then it quit working. AHS sent somebody out to put the part in, but the machine still didn’t work right. It ran for three loads then quit, so I called AHS and they sent somebody else out.

The springs that operate off of the motor to roll the door up and down, one of them had broken, and it needed to be replaced. I called American Home Shield and their rep asked me if I wanted to pay the upfront fee right then or wait until after the service has been completed. I always tell them, “I want to wait till after it’s completed.” They charge our service fee on that. I sign off on the invoice when it’s completed and the company that they sent out sends the invoice to American Home Shield, and we never have to get involved in that part of payment at all.

We just moved into a new house and a lot of surprises came up. There were a lot of pool incidents and there was also a plumbing incident. So, I’ve had several claims with American Home Shield. I submitted the claims online and their site was good. However, personally calling them was not so good. I had questions I wanted to ask and I wanted to interact with them personally, but nobody seems to answer the phone. It takes forever and the waiting is not good.

My electric went out in my garage and I submitted a claim with AHS online. Their site is easy to navigate, but it takes a few days before someone gets back to me, even if it's an emergency. When the contractor came out, it didn't take him any time to fix the issue and my aunt had a good interaction with him. He explained everything clearly to her and then he also got on the phone with me to explain what was going on and he was very pleasant. Everything has been great since the repair. It's been a good experience and I've had no issues with AHS. And when I had issues with their contractor, they were on top of it and took care of the issues as quickly as possible. I’ve recommended American Home Shield to people and I tell them that they need to get it.

A wire was burnt out in the back of my stove and I thought I was gonna need a new one. I submitted a claim online with American Home Shield and it was really easy because all the information was there that I needed to click. Then Sears contacted me within a day or so and we scheduled the service a week out because of my work schedule. When their tech came out, he had the piece that I needed on his truck, which was really good, and he fixed my stove. And it was within about an hour or so that I had my stove back up and running. I liked that he was very informative and told me exactly what was wrong, what was gonna be needed, and that if ever I had an issue like that again, to give him a call because he lived in the area, which was good to know. Everything went great and I'd tell others to try AHS for themselves.

When I came home from being out-of-town, the refrigerator was dead. I submitted a claim to American Home Shield and since it was a weekend, it took a while for them to send out someone, about four or five days. The contractor called and scheduled the service quickly. They just couldn’t do it any faster but the technician was great and courteous. I provided the model number so he had the right part to fix the refrigerator that day versus going back and forth.

I love American Home Shield. They’ve always been wonderful to me. I submitted an online claim with them recently for our air conditioning's motor that went out. They gave me a contractor which I will not deal with anymore, but when I called American Home Shield, they cancelled that claim and made another one, so that I can have a different contractor. Delta Supply came out the same day and had the issue fixed. It was hot outside that time, so I was really glad about that. I like Delta Supply as they always did really well. American Home Shield is worth the money. I would tell people to check them out.

American Home Shield has been excellent throughout the years. Last time, I called them and I explained that I had a problem with the refrigerator as it was getting too cold. My interactions with the representative was very nice. The contractor who came was excellent and did a wonderful job. The problem has been solved and I have no complaints. They were prompt. I'm completely satisfied with American Home Shield and I've recommended several people to them over the years.

AHS knows where the repair people are. I called them on the phone to submit a claim for the microwave and the interaction with the rep was very good. She took the claim, gave me the number and called it in so it was fine. We got a contractor out very fast and he was very professional. He came in, checked it out, diagnosed it and told me what was wrong. It’s very good to have the service.

My washer needed a replacement lock so it would recognize that it was closed. I submitted a claim online on American Home Shield's website and put in the type of appliance and I got an email back that it’s in the system. Usually, I got an email saying that the repair has been scheduled, then I got a call from the contractor to schedule the service call, which was typically the next day. When the contractors came out, the communication and interaction I had with them were excellent and very friendly. They looked at the problem and fixed the problem, and that made me happy. Each contractor is different because it’s a different company. But the contractors ave been very courteous, considerate, and quiet in getting the work done. They focused on the work and got it done, and they were very friendly in explaining options.

One time we had some stoppage. It was an emergency and I called AHS on the phone to submit a claim. Doing that was pretty easy. However, the same company that originally snaked the drain didn't really resolve the problem. I had them come back a second time but they still didn't resolve it. The third time we had them come, they requested that we replace the toilet. Interacting with AHS' reps over the phone was a good experience. Everything's been fine since they replaced my toilet.

I filed a claim with American Home Shield over the phone for a pool pump and the timing was good. The contractor came within 4 days and was professional. He was very quick to respond to the notice from American Home Shield to him and to us. As far as the pump itself, it was put in fine. I’m very pleased with American Home Shield. Their price did go up as far as what you pay the person who comes out. It used to be 75, now it’s 100. And now, you no longer pay them directly. American Home Shield takes it directly out of your account after the service has been performed.

American Home Shield's service is wonderful and everybody needs to get it. I had problems with my side by side refrigerator freezer and submitting the claim was easy. I prefer submitting claims over the phone. I’m almost 84 years old and computers don’t like me sometimes. And I like to talk to people over the phone. The tech who came out, Ronnie, was with Big Bill’s Appliance here in Mobile and she tried to fix the problem several times. Then her daughter, Angela, came back. They ordered a couple of parts and it still didn’t work so they submitted to American Home Shield that it was not fixable. I ended up with a brand new side by side refrigerator freezer that I’m very pleased with. The timeframe was about a month because they kept ordering parts that they thought were gonna fix the problem but they were very professional.

I had a plumbing issue and I submitted a claim with AHS over the phone. I always speak to a representative when I file a claim and my experience with them has been pretty good. My plumbing claim got resolved in one visit, but on the same day, I was having trouble and they had to order a part for it. Then they had to come back out on it. The contractors have been okay but if they gotta order a part, it usually takes them a while to either tell you or get back with you, and tell you when that part should be coming in or if it came in. A few times I had to call and ask when should they be looking to receive that part. Then they give me an update from there. For my claim, they got the part in three to five days. Other than that, I’ve told a few people before about AHS.

One of the blower fans of my AC was initially making a little sound and suddenly the sound increased until it was really bad and we had to shut it down. I called American Home Shield and they took the claim and sent some local people. AHS has sweet people working for them. Unfortunately, it happened on Friday night and Saturday and Sunday. They tried to find somebody to be there on weekend and those people never responded. Air Temp was the first available. The guy came in time and I was not at home. My daughter showed him and he said they had to order the part.

I had moved into the house and I used the dishwasher, and it turned out that there was a valve at the inlet for the water that was clogged. I made a claim over the phone and the American Home Shield rep said they would contact the service guy, who contacted me and told me what time he’d be here. He came in the next day, looked at the dishwasher and took the valve apart. The first time he took it apart, he cleaned it out. The second time, he put a new valve in as he said it had too much stuff in it. Everything was fine and overall, having AHS is worth it.

We normally call to file claims with American Home Shield and we usually get a hold of somebody, but sometimes we don't if it's late at night. Our experience with the contractors depends on the contractor. We've had two contractors come out and AHS couldn't control them. One time, I ruined four tiles in my basement because they got dropped on. AHS sent out a contractor but they took forever to come out and they didn't like to deal with the insurance. The tech messed up and didn't get the job done, and I had to go back to fix it. At another time, we had a pipe that leaked, but the contractor didn't do the job all the way and I had to do it myself because the tech didn't do it right. My carpet got flooded and it was such a mess. AHS got the plumber to fix my pipe, but my homeowner's insurance had my carpet fixed. But what sucks about that is that my personal mortgage went up.

I paid faithfully for three years and when time came to use it, they denied me coverage. These cowards then blocked me on Facebook when I gave them a negative review. I called their “customer retention” department and all I received was attitude from a rude individual. Stay away from these charlatans.

AHS was called on May 19, 2018 as my refrigerator (less than 3 yrs. old) stopped working. I got an immediate response and a repair tech was sent out who unfortunately was not able to repair. A 2nd tech was sent on May 25, 2018 and again not able to repair. A 3rd tech was sent out on May 29, 2018 and fixed the issues. On July 5, 2018 the refrigerator stopped working again (and for the 2nd time spoiled all the food). Here it is October 9, 2018 and the refrigerator still isn't working at 11 service calls (6 different repair techs). At what point is "enough?" Just looking for some type of reimbursement at this time to cover the cost of a new refrigerator.

Why does AHS contract with the most awful businesses! You could care less how they treat the customers! As long as you get paid all is well. I'm not renewing with AHS when my policy expires. Good riddance!

My experience so far with AHS has not been very good. I have been waiting a month to find resolution for my hot water heater not working properly. I have called 3 times which takes forever to get through. Last 2 times today I was disconnected after waiting 20 minutes and then again 30 minutes. I thought the representative might call me back that was assisting me but he put me on hold and 10 minutes later I was disconnected. Very frustrated. They had a company come within a day of my original request but he said it needed replaced. Now nothing from AHS. Annoyed is where I am at. I will end up replacing this myself since they are no help. It’s a shame I get nothing for what I pay each month.

I'll been with AHS for approx 20 years. I have paid in premiums over $12,000 and only received about $1,500 in service from AHS. I have a 4 year old a/c unit with lifetime parts. AHS sent a company out and stated the people who install the unit didn't install it correctly. So AHS denied the claim. AHS stated would I like a second opinion and I stated yes. They came out and I never heard back from AHS after 48 hrs which they were to contact me in this time frame. I received a quote of price to fix from first company and had them come and issue the compressor. The tech was also going to fix the install issue in the breaker box, but found out he made a mistake and stated he would contact AHS and he made a mistake on the first diagnostic so the compressor would be cover.

I needed my gas service serviced, scheduled the service call through American Home Shield website. The local contractor took a whole month before being able to make the service... They were very hard to reach by phone and when they finally came out they ordered the wrong part so I had to wait an additional week to finally get it fixed. Now winter is upon us and my gas furnace isn't producing heat, I tried to scheduled a follow up service on Friday... I finally got a voice message from the local contractor on Monday but still can't seem to get her to answer the phone... I've called 4 times today (Tues) with no response or call back. I've been on hold now 24 mins and counting with the 1800 # from American Home Shield... This is ridiculous at best to say!

Sep. 17 placed a call to fix my AC which is still under manufacturer warranty. AHS contracted Perry Mechanical to fix the problem. He suspected a coolant leak from a valve cap. He changed the cap and charged me $165 for 3 pounds of coolant (65-10) per pound. He refused to acknowledge the warranty, which was unusual to me. I contacted AHS and was told I shouldn't be paying for the coolant. The problem was NOT fixed and the tech never bothered to see if it was. A second ticket was submitted and THE tech was able to fix the problem but at cost of another $220 for coolant.

Super disappointed, I used to really be happy with my warranty from AHS but I guess they were bought out by another company and ever since the service has gone way down. They sent out Miller Appliance (F rated with the BBB and Angie's List) who was 2.5 hours late for the install appointment, no call. The tech finally showed up (at 7PM??!!) in an Amazon Delivery shirt so I can only assume this is his second job. Fixed the electronic board on the washer and the ice/water dispenser in the fridge and now the dispenser is dripping water down the side and the washer is pouring water all over the floor every time it's used which it has never done before in ten years. Basically he was in a hurry and didn't get either put back together right. He finally left at 8:30pm at night.

My water heater broke the day I moved into my new condo and initially I was grateful that my realtor purchased a plan with American Home Shield. After submitting an initial claim and speaking with AHS, they selected a plumber who would not service my home. By the time they heard back from that plumber and found a few plumber, 3 days had passed. Eventually the new plumber came and determined, like my plumber, that the water heater was leaking and broken. They submitted the report to American Home Shield. 7 days passed before any action was taken. During that 7 day period, when I called, I needed wait on hold for over 40 minutes each time, I was told it was with the approval department and needed to wait for their determination. After 7 days, I was told they actually needed more information from the plumber, while the plumber told me, they were waiting on AHS.

Here are the facts: Clothes washer went out and we placed a service order on August 27th. Technician determined that machine was a complete loss. Home Shield sends second technician to verify, and they do in fact verify that the machine can't be repaired. We order a new machine on September 26th and are told it would take 5-7 days for delivery. October 8th was 7 business days. We had heard nothing about the delivery, so we called American Home Shield. They advised us that it would be another two weeks - Oct 23rd!

We have a gas leak in our pipes somewhere and I requested a service call on Friday October 6, 2018 and a plumber wasn't able to come out until Monday October 8, 2018. When they finally came out to check, some repairs were made but the leak was still not fixed. The leak must be somewhere in the walls but it can't be located at this time. Every time I call AHS I am on hold for 20+ minutes. I have already called twice this morning and the first time I was on hold or 21 minutes to only have someone pick up my call then hang up.

First and foremost I shouldn't have to hold on for an hour every time I need to reach a company. This isn't a once in a while issue. It's every time! Consider expanding your customer service or even allowing phone callbacks. I can't be sitting here all the time waiting on someone who's gonna just tell me, "We will call you back 3-5 days," and then never call me back and then I got to hold another hour to be told same thing over and over.

AHS sent me a email suggesting a Pre-Season Heating Tune-up for the fee of $75. Good Idea so we signed up for it and they promptly took the payment out of our account and assigned us to Sweet Mountain Air Cooling and Heating Inc. An appointment was made and Dave from Sweet MT Air never showed for the appointment. Wouldn't return our calls. Finally AHS we were reassigned to Chrispy Air and they promptly contacted us to set up an appointment but was told AHS would not pay for them for this service because our air/heating unit is on the roof.

My water heater flex hose burst at 6:00am. I had to turn off the water to the house. I made a request and waited, and waited. I spoke with two different CS reps, after holding each time over 30 min. Absolutely nothing from them or the plumber they assigned to me. It is now more than 24 hours without water. I am desperate, I had to call another plumber on my own dime. DO NOT go with AHS.

During a thunderstorm in August of 2018, I begin to have some electrical issues in my garage and several rooms in my house. I immediately tripped my breakers and it reset most of the issues but not all, so I called AHS and after holding over 45 minutes, over 2 day period. I was finally able to speak with a representative, who put me in contact with Riggins Electrical Company. The company was not able to provide service until Friday between 4 and 5 and when the service technician showed up he wasn't at my home for more than 15 minutes.

I have had American Home Shield over 4 years now and have experience both ups and downs with this company. However, the current situation I am experiencing tops the cake!!! The average person knows that when you wash clothes they are supposed to come out clean not with spots, correct?! Well, obviously not the people at American Home Shield. I have been dealing with them fixing my washer machine for the past month. Then everyone at AHS wants to call you back or place you on hold for extended periods of time to review the notes or they never call you back. It all began at the end of August when I called in about my washer machine leaving spots on my clothes. The tech came out and identified what he thought the problem was and immediately stated, "They should replace it because it is not functioning as it should. I am going to let them know the outcome and they should be contacting you shortly."

Your advertisements claim if an appliance can not be repaired it will be replaced according to AHS contract. After paying for your Insurance Services for years on my house, my aging central Air Conditioning unit went out and technician could not repair and recommended a new replacement. Your company refused to pay for a new unit for my home. I had to pay out of pocket for a new unit. What a waste to pay for American Home Shield Insurance year after year. I would never recommend your company for services.

I have had American Home Shield for the last 7 years until today. In the past, all they did is patch the problems with my 22 year old air conditioner. I held out thinking that someday they would actually do the right thing and replace it for me as the only reason why my air conditioner even worked is because a special kickstart system was installed to make it start on its own. Because of their patch work, it cost me many hundreds of dollars in Freon charges to repair my system. Finally, this year I broke down and bought a new AC on my own with none of their so called help at all. I had them come out recently on replacing my 3 non-working ceiling fans. I thought this would be a slam dunk, but no, instead they denied coverage on all of them merely because one or more blades had broken off of my ceiling fans as after all, they were also 22 years old.

One time, there was no air coming out of our ducting so I called American Home Shield. However, it took a while for them to send somebody out because it was on a weekend. I explained to them that I had a terminal patient here that could not deal with the heat. He was on oxygen and we needed someone right away but it still took them a couple of days to get someone out here. When they got someone out here, they ended up putting in a temporary emergency blower motor which we didn't know at the time.

I had to call American Shield six weeks ago because my air conditioning was not working. The first time I called to submit the claim, everybody was courteous and nice. The second time, I decided to do it online, and it was even quicker. The contractor came out and it took them very little time because the man determined my thermostat was not working so he replaced it. Three and a half weeks after, the same thing happened and the same person came again. He said the thermostat was again damaged so he replaced it and it has been working ever since. The contractors were very good and it was great dealing with them. They were very flexible. I had to travel outside the country on our first claim, so they gave me an appointment exactly the day after we came back which was what I requested. Then right before coming, they called me and let me know they were on the way. It was excellent.

I filed two appliances on the same claim with American Home Shield. One was for an ice maker mechanism on a refrigerator and the other, a gas range that had a faulty oven switch that when the oven heated up, it would cause the light to flicker. The contractor misdiagnosed it the first time as the control unit in the back of the range. They changed it out and the condition didn’t change. They also wanted to change a switch, but when they tried to take the range apart, they were twisting the screws off to access the switch. So, they finally said that it’s not repairable and they recommended paying us for a range. The ice maker was repairable though so they got the parts and repaired that.

I just purchased this home that was built in 1994 and there weren’t a lot of things wrong in it. I also had never used American Home Shield until I had a leak under the sink. The guy they sent out looked under my sink and said that I needed a basket. He made a phone call and then he told me that it wasn’t covered, but I figured that I had to do it because of the leak. But I was very upset because it was said to be a secondary effect from the leak and it cost me 225 bucks for a little basket that cost 50 bucks at Home Depot. I’ve been ripped off.

Submitting claims at American Home Shield is very disturbing to me because I can't get through very often. Nevertheless, Sears recently came out here for my refrigerator, and they did their job and got out of here in a hurry. Now it works and I'm very happy with it.

When I had an exhaust fan that was not working, I called American Home Shield and requested service. Their rep told me that I had to pay first so I gave her my card. The contractor came out fast and we had a very nice interaction. He came, checked them and told me what the issue was. He told me that he couldn't fix it because AHS will not pay for solar panels. My solar exhaust fan has electricity and has a solar panel. It's half and half. I tried to call AHS and nobody knows what they have. They have very bad customer service on the phone and they are not knowledgeable. Other than that, it's good having a warranty on my property. I've had American Home Shield for 12 years and I recommend it because something can break down in a minute.

I've been with American Home Shield for some years and warranty-wise, I'm pleased with them. I usually call them when I submit claims and the customer service people are very courteous. They seem to be willing to listen extensively so they can get a great understanding of what I'm calling about. Additionally, they will come back and give me an understanding of what they think I'm saying to make sure they have the correct information. That makes me feel as if they're listening and that what I'm saying really matters to them. I also file claims online and it's more efficient than calling, but it depends on where I am in my ability to get to the Internet.

I called AHS for a leaky faucet and I had a pleasant interaction with the rep who helped me. She was very informative and sent ARM to resolve the issue. The technicians were great. They fixed the issue and when they left, it started leaking from a different point. So, I called them back and they explained that I had to go to AHS first. I called AHS back and dealt with them, and then the technicians came out and fixed the leak again. They were very nice. It took three days to fix it from the time that the request was put in. Every time I put in a request with them, it’s usually a two-day wait until somebody comes. My experience has been very positive so far and I recommended AHS to my sister. I told her that I like working with them and I like the quality of their work. She was interested and she set up her account online.

The most recent experience I've had with American Home Shield has been the dryer and it’s still isn’t fixed. I tried calling back but I didn’t wanna use the automated machine. I don’t like it because I had a bad experience once wherein I had a garage door repair and when the guy came out, it turns out it wasn’t covered. If it wasn’t covered from the beginning, AHS shouldn't have let the contractor come out here but they did and I got charged with a 100 bucks. I wanted to use an actual person but I was on hold for over 15 minutes so I had to hang up. I still haven’t heard back from them.

I have two homes connected with American Home Shield and I called them in August so they can do work on it. One of my homes is in Ridgecrest and the little pipe under the sink started leaking. I asked American Home Shield to repair the pipe and paid my fees. The guy that came over there made the situation much worse. Instead of repairing the pipe in 15 minutes, he made it four hours and sealed the water. I had people in the house and he told them to not use the water right away and wait for several hours. I didn't understand that because in my other home, I just had the same repair done and it only took the guy 15 minutes, and we were able to use the sink the same day.

The contractors that came to fix our leaky bath tub were also the ones that came out before, so they’re professional and nice people. They've always been great. I filed the claim with American Home Shield and the online process works well.

The claim for the air unit was done prior to us buying the condo, and the previous owner transferred it over to us. The contractor was excellent and now everything seems to be fine. AHS sent some stuff to our address, but it was returned for whatever reason. They resent it, so they were very good at it.

Overall, I'm satisfied with American Home Shield. When my air conditioner has a blockage in the drain pipe, I submitted my claim online and it was easy to do it. Their contractor, Agape AC and Refrigeration Services called me within 24 hours but it took a little longer for them to come out till I was available. They came and fixed it, but it started leaking again in a little over a month. There was a couple of blockages I guess. They came back, but this time, it took them within a couple of days. They fixed the air conditioner and everything seems to be working fine now. They even took pictures and showed me what was wrong. It was helpful.