American Home Shield Reviews

If you flush the toilet, it would continue to run and so, you would use it again at another time and it would stop. Use it another time and it would continue to run. Phil, the rep from Haggart Plumbing came and made his assessment. He was very experienced, thorough, knowledgeable and had a good skill set in plumbing. He corrected both issues and he was expedient. He arrived when he said he would arrive and he was not rushed. He answered all of my questions. He was very friendly, outgoing and professional. Now, if we get up at night to use the toilet and flush it, we go back to bed and we have no worries because he did a tremendous job. He changed out the interior guts of the tank because that is where the issue was but more so an inoperable fill valve.

American Home Shield sent JT Ultimate Pools to check on our pump. It was loud and making big noises. The tech said at that time that they were very efficient. However, it couldn’t be replaced because there was a piece that could be replaced that would continue to make it work. They did that and it continued to work, but it still made lots of noise, which was something we had to live with. We continued to run our pool and do it really loud but it ended up going out. Fortunately, we were able to reach out to AHS and the contractor. The pieces and parts were covered under warranty and they did a good job.

A little piece of pan fell behind the stove and I was trying to get it. When I tried to move myself a little bit, something popped loudly and the stove completely stopped working. I checked online to see my coverage and I like that my stove was covered. So, I did an online claim, which was very easy and user friendly. I put my claim in on Sunday and the next day, someone emailed me. He set up a time, came out to my house and fixed my stove. He was on time, friendly and very professional. He also explained what was going on and even shared with me that there was a cover that needs to go on the back of my stove. He recommended that I get that cover on my stove to be a little bit more safe. He gave ideas and pointers and he was very nice.

My garbage disposal had stopped working and AHS sent a very nice guy and found out that it was the switch, not the garbage disposal. He transferred it to the electrician who came and who was very delightful. The electrician just replaced the switch and everything was working again. The only problem I had was that AHS charged me twice but they corrected it once we discussed it, so it’s fine. I would use AHS again in a heartbeat.

My outside unit on the central air stopped working. I called American Home Shield, and the next day, the technician came. He assessed the problem and told me the motor was dead. He changed the motor, put a new one in, and the air worked after that. He explained to me every step of what he was doing and he did excellent work. He was very professional and my claim was handled well. My experience was good and I'll recommend friends to American Home Shield.

There was an air conditioning issue in the home, and it was kind of an odd situation. We thought it might have been electrical but when the electrical company came out, they said it had nothing to do with that and that it was more of an air conditioning issue. The motor would run but it wouldn’t cool or anything. So we called AHS to see if we could get some assistance to have someone take a look at it.

The furnace would blow air but the actual air conditioning unit would not kick in. I was pretty sure I knew what it was and that it needed a capacitor to kick it in but I wasn’t equipped to fix it. I submitted a claim with AHS online and that process was simple and straightforward. Then I got a call a day later. AHS sent out BMR HVAC Services and they were fantastic. Their tech showed up, tested the AC, and told me what the issue was. Then he went to his truck and said that he didn't have the size capacitator in his truck. He said he'd have to run to the store and grab it but the store is across town. He was back in 15 minutes though and I was impressed that he made it in that time. And when he got back, he said that the repair would be done in five minutes, and it was. He kicked it in and everything ran great since then, so I had no issues.

When my dryer would not start, I put a claim through American Home Shield's website. They then called me to set up an appointment with the company that was gonna come out. The contractor came out within three days and he was a very nice man. He told me what was wrong and said that the dryer needed a new motor. He had to have somebody pick up the part, and then he grabbed it and came back. He fixed the dryer up and it was good as new. The dryer got fixed on the same day that the guy came and it has been performing wonderfully since. It was a very pleasant appointment. I enjoy American Home Shield's service so I've kept them.

Choose American Home Shield over everybody else. I've had two claims so far and the only thing I didn't like when I spoke with them was the hold time. Other than that, the representatives explained everything. They got everything started and taken care of. The second time I called, the representative was very helpful. She told me something I didn’t even know. American Home Shield sent out a contractor when the AC unit wasn’t turning on and he was awesome. The quality of his work was a 10, on a scale of 1 to 10, and everything has been wonderful since then. If anything ever goes wrong with my AC, I’d prefer to use that company because the guy was honest and efficient. All in all, American Home Shield did an awesome job.

My toilet was leaking into my carpeted bathroom and I filed a claim for it online with American Home Shield. The website was user-friendly. The contractor that they sent was also nice and was able to take care of the issue. The process has been really easy. It’s good having the peace of mind that most things would get fixed for a flat fee.

My air conditioning stopped working. I called American Home Shield over the weekend and Air Squad Heating & Air Conditioning was there on the first business day. They were courteous and nice and they did their job. They replaced the components and had fixed it up and running by Monday.

My experience with American Home Shield has been good. It has been easy submitting a claim through them and I do it online as it is more convenient. I called them once and I was on hold for a long time. When the pilot on our water heater would not stay lit. The technician from Triple S Plumbing came and he lit it and I have not had a problem with it since. He was very good, pleasant and professional. Prior to that, I had an issue with my refrigerator that is in the garage, and the repair guy was really good as well. He taught me a few things about appliances that I did not know.

I submitted a claim online recently for my pool pump and the process was easy. Their site is user-friendly, although there had been times when it was basically down when I went to submit a claim and I had to wait until the next day. But that doesn’t happen very often, just a couple of times at random. The service for that particular claim was really good. The contractor was prompt and got the item fixed, and everything has been working fine since the repair. American Home Shield is a good service and I’ve had it for 12 years. I have had a couple less than stellar vendors that they’ve had come out, but for the most part, I’ve had a very good experience. I would suggest American Home Shield to others for sure.

The microwave and the dryer both went out on the same week. When I submitted the claim to American Home Shield, I did it online and the site was friendly. However, they could improve on the delivery time. They should not give me a window from 8:00 to 5:00. I work and I need just an hour window or a two-hour window. At least, I know I can work half a day, or I have to leave work early, or go to work later. If he’s a tech, and he’s an hour or 30 minutes away, then give me an hour call or ask if I could be home within a timeframe. I have to pay for the insurance. It’s not free. So, if I don’t go to work, I can’t pay for it which defeats the purpose.

My water heater busted and was completely useless. After filing an online claim I was told it was going to be a week before a plumber could come out to look at it. Upon his arrival he looked at it, agreed that it was busted, said there was going to be an additional $975 charge paid to him, and another 7 day wait before he could get back out to replace it. I reviewed the invoice for the extra charges and it was obvious I was being grossly overcharged. I mean $250 to install a $40 part that a child could replace??? Among other issues. Apparently the contractors only make their money on an AHS call if they overcharge with "extra" fees. When I called AHS with a question I was transferred 3 times and on hold for a total of 2 hours just to ask one simple question, for which I got a one word answer. Ridiculous!! Won't be renewing.

I recently had an issue with my furnace not working. AHS sent out two tech who gave the same diagnosis. When I heard back from AHS I was told that they would not cover it since it was a recall issue. Lie number 1. I contacted Carrier and there is no recall. The part in question was made is still used to this day. When I called AHS back and confronted them about this they backtracked and told me I was right.

I've had American Home Shield for about 15 years and I've been pretty happy for the most part. I'm allowed to submit claims online. However, if I do it online, there's no way to say that I have two problems. For example, if it's the sink and the toilet or the sink and the shower, it will only take one issue. And so, I have to actually call and I can be put on hold for quite some time.

My air-conditioner did not work and I submitted a claim to American Home Shield online on July 6. That was pretty easy but my problem is that the response time sucked. They responded the following week but the contractor they sent out was a great company. It was Big Sky and the gentleman's name is Justin. He checked the air-conditioning unit and my thermostat to see what was going on. I explained to him my thermostat wasn't connected to the air-conditioner. I would turn on a little flip switch if I had to turn it on. We found out later why. The thermostat only has two wires and when you have air-conditioning and furnace on the same one, you have to have the four wires. But nothing is changed on that.

The AC wasn’t blowing out cold air. Initially, I went through the online process and American Home Shield dispatched a company. I spoke to the company, and then they came out and said that they weren’t able to complete the task. They were, nevertheless, okay. I then contacted the home warranty again, and then they dispatched a second company that was able to correct the problem. They were friendly, too. Then, I was out of town for two weeks, and when I came back, the air conditioner froze up. There was a part that was replaced that when they put it, they did not tighten it correctly, and so they had to come back out and correct it. When they came back out and corrected the problem, I did not have any issues since. AHS is worth it.

My AC wasn’t working and it was frustrating because it happened in the middle of the summer. I called American Home Shield to submit a claim and I submitted online too. The contractors came and they were super nice. They said that a part was bad and needed a replacement. It took them a little bit to fix the issue because they had to find the part for it and we didn’t have air conditioning for the week. But since the repair, the AC has been working great.

It's easy submitting a claim with American Home Shield. I was expecting a lot of red tape and blowback but all I do is call up the people. Once, our thermostat upstairs stopped working. AHS referred me to Air Squad Heating & Air and I paid the $70 fee. The guy came out and he was really nice and professional. He was quick in replacing the thermostat. Overall, I had a good experience. I'd recommend American Home Shield.

We had a backup in our shower, and I went to American Home Shield's website on my phone and submitted a claim. Navigation was easy and it was also easy being able to go online and see what was covered or not. The company AHS sent out was really professional. They unclogged the shower and it went really well.

I recently had an electrical issue in a plug outlet and the electrician that came out was good. I'm a retired lineman, so he was wondering why I didn't fix the problem. It was inside and I had to explain that we don't do the inside. He found it, fixed it and did a good job.

When our air conditioner was sweating excessively, I submitted a claim online to American Home Shield. They sent United Air Temp Inc. to come out and they checked over the unit. The technician that came out seemed knowledgeable, very friendly and helpful. I had to get some additional service so I called AHS to reopen the ticket. The contractor changed out the thermostat, then did two other things, and it seems like the problem's resolved. Everything's been working just fine. I was overall really happy with my experience with American Home Shield.

My wife submitted a claim with American Home Shield for our AC that wasn't cooling. Since the repair, the unit has been working well.

I'm a realtor and I have other warranties. But moving forward, I would only use American Home Shield because of the speed. The other warranty coverage takes three days to get the work done. So far, I've used American Home Shield three times. I go online and submit a claim then literally within minutes, I get a message that says who's gonna pick up the order. The contractor usually calls me the same day. Or if the claim was submitted after hours, it will be the next day. It's the fastest, best gig ever.

When I called American Home Shield and put in a claim, the customer service was excellent and the rep did a good job. The contractor came out and we had a new variable speed pump within two days. The response was fast, which was important because it was getting hot and the pool would have algae. We also had a part replaced for the pool system that regulated the chlorine and the salt levels and that went the same way. At the end, it was terrific, and so was American Home Shield. AHS was hassle-free. I paid the copay and they took care of the rest. We had another problem and we were just gonna call them. I've dealt with them a lot and with clients too. They're the best and I would recommend them over Fidelity or Old Republic.

We called American Home Shield because when we came in from work, it was hot in here but the thermostat was completely turned off. It was nearing almost September so it was still very hot here in Oklahoma. My husband made the claim online and we got a very good response. It took almost three weeks for it to get fixed but the tech was very detailed. Overall AHS did a really good job. Every time we’ve had another call in the past about this, they respond quick.

I haven't been disappointed with American Home Shield except when we first started out. I was told by everyone that I should submit a claim for my garage door opener but it turned out that I wasn't covered for that. The agent said I would have to pay more to get covered on that so I paid more. But then American Home Shield wouldn't cover it! My agent saved their bacon there though. She's a great agent and she definitely advocated for me within the company's system. I didn't even manipulate her. I told her what I thought and she took it up and did something about it. I was able to put a new garage door opener and I also received a little bit of a rebate because of her intervention.

American Home Shield sent GE Appliances to fix our heater. I did the claim over the phone and the process was really easy. The contractor explained things to my husband and he was very easy to deal with. We've had some bad experience with some of Home Shield's contractors, too. It took us about six months to get our air conditioner fixed. They couldn't figure out what was wrong with the damn thing. The contractor came out and didn’t know what was wrong with it. And then, we personally paid for the people that put the machine in to come out and tell us what was wrong with it.

The electrical service guys who were sent by American Home Shield handled the service well. My lights were making a popping noise, and it turned out that when they went from circuit to circuit, one stopped it. All the lights from that were turned off, so I didn't have power. The service guys fixed it. They were really professional and they did good work. American Home Shield's representatives were good, too. I got a little bit confused with the dispatch. There was only one electrician in our area, so that made the service prolonged, but it ended up being fine. I will continue to have service with American Home Shield.

We've called American Home Shield several times and they’ve always been good and they've fixed everything for us. When I had leaking water pipes, the contractors were out the next day after I submitted the claim and they did what they needed to do. The problem got fixed quickly and everything's working fine. I called that claim in and it was a very easy process. I got called very quickly from the vendor. There was a problem with the website when I tried to use it, but I've used it successfully several times before.

There was a current on our stove and you could have a shock every time you touched it. AHS sent our Rapid Appliance and they did what they could. They were great. Then somebody from a company out of Texas came in and installed the new stove unit. Initially, they were asking me questions on how to install it but I told them I didn't know. It was aggravating. But in the end, they figured it out. However, the replacement was a significantly smaller unit that I had to go back and get it painted. I was disturbed about that. I wouldn’t even mind to pay the difference, but the options that they gave me should’ve had the same dimensions as my previous stove. Despite that, the new one could still do the main functions and I’m still glad that it’s stainless steel. It's also brand new and the performance is perfect. AHS did an excellent job and I appreciate it. My experience with them was wonderful and I’ve recommended them to two people.

The garbage disposal in our house stopped working and the first thought I had was that there was something wrong with it. I submitted my claim online, and AHS's website is very user-friendly and easy to navigate. They sent a plumber who took a week to come out. He was very friendly and really helpful. He went above and beyond what I expected so I was really happy with his service. He tried to do everything he could to test the garbage disposal and said that it was an electrical issue. We then had an electrician come out and they fixed the problem. Having AHS has been very helpful overall. They’re very responsive and we enjoy having the extra coverage.

I filed an online claim with AHS for a dishwasher that was not operating and their website is friendly enough. But I'm not sure if the item was back ordered by the manufacturer, because it took a long time to get the item delivered to my house. It took weeks. But I was impressed with the fella who did the installation. The item was replaced and the new item does work. The only real hang up was the time it took to get the item delivered. I was very satisfied with the whole experience.

Most of my stuff are fairly new but newer stuff these days don't last longer than the old stuff. So I thought it was best to protect myself. And so far, American Home Shield has been good. It's easy to submit a claim online and when I filed for my dishwasher, they sent out Supreme Residential Services. The dishwasher was not draining properly according to the LED information. When the technician came out the first time, he had to order the pumps. Then he came back to put the pumps in. After those were replaced, I tried the dishwasher a few times but it still was not draining. The dishwasher was cleaning but it wasn’t drying anything because the system was telling itself that it wasn’t draining even though it actually was. I was still getting the same default LED display.

The garage door would not open and when I open it, sometimes it would go all the way up. The garage door was not in level with the other one. I called American Home Shield’s number. Phillips Garage Door called me back and they proceeded to repair my garage door. The guy did a good job and he took care of it quickly. He asked me if I have questions and he tried to open the door and close it and made sure everything is fine.

I filed claims online to American Home Shield and navigating the website was great. My fridge was leaking on the bottom and it was getting on to the kitchen floor. The technician said he couldn’t find the leak from the kitchen fridge and it continued to leak for a little while after that but it stopped now. It was causing the kitchen floor to buckle a little bit but he said it may be condensation. He recommended that we clean our compressor so he cleaned that and charged us for it. He said that he cleaned out the drain but that didn’t fix it and we still don’t know what the problem is. Also, the burners on my gas cooktop weren’t lighting consistently and the flames were not uniformed. The cooktop is still not functioning the best and if it’s possible to get it replaced, I would like to know how bad it has to be before we can do something about it or what the process is.

My ac was stopping and starting. I called AHS and paid the copay over the phone, and the serviceman came. He was excellent. I haven’t had a problem with any of the people AHS sent. It was enjoyable dealing with them because they were nice people.

I'm very pleased with how our HVAC claim with American Home Shield was handled. Something in our HVAC unit was clogged and the AHS contractor used a vacuum to suck out the obstruction. We had a great experience dealing with the tech that they sent out. He was there when he said he would be and he was courteous. All our questions were answered, our problem got fixed, and everything has been working perfectly since. With our dishwasher, however, the problem still has not been resolved after the AHS contractor did two separate visits. Other than that, we've been very pleased with every interaction with AHS.

My dryer wasn't kicking on at all so I called American Home Shield and reported it. They contacted One Choice Appliance and two days later, two guys came and repaired the dryer. I had pulled it out and fixed it where they didn't have to pull it. They would just take the back off and check it. It was simple. I did not see them but my son was here that day and I spoke to one of the guys after it was repaired. He called and told me that the problem was the belt and that the work was done. They changed the belt and that was it. The dryer has been working great since.

Recently, my fridge, microwave, and washer and dryer weren't working properly. I called a claim in to American Home Shield, as I like to talk to a real person than do everything through a computer, and AHS addressed every situation well. It was my first claim in the two years I've had the policy and I didn't know how it works. The rep I dealt with helped and guided me. He was so nice. The problem with the washer was a button and because parts for it couldn't be found, AHS replaced the whole unit. The part for the microwave also couldn't be found, so the unit got replaced as well. The timer on the dryer was not working properly and the repair company fixed it. As for the icemaker, the repair company replaced a part of it.

I had a problem with my dryer and I just called it in and AHS sent someone out to look at it. He said something about the fuse and he would have to order one. I wish I would have known that and gotten my son to take it because I would have saved some money. But all is well with AHS.

Submitting the claim over the phone to American Home Shield was very easy. Virginia Heating and Air came out and took care of the problem. They had to come back a couple of times to do it, but, eventually, they got it squared away so I was pleased. The AHS reps were very courteous, too. I had two contracts with them. --- one on the house I live in, and one on the house that I was renting. Everything was excellent.

I started running my air and it was coming out hot so I called American Home Shield's 800 number. The contractor they sent was very knowledgeable. They did what they say they were gonna do and kept me informed. But they had to come back because it was blowing hot again. They had me calling me back but it was easy. They fixed it the second time and it has been running great. I recommend AHS.

When we moved into our house recently, one of the outlets did not work. The technician sent by American Home Shield was very helpful, friendly, courteous and professional. He was good to work with. We could not put a light fixture on that part of the wall ‘cause that’s the only outlet there. Now I'm able to put a lamp. Everything was a good experience.

I've been with American Home Shield for a year and a half now and when I filed a claim with them for the first time, I went online. It was for the air conditioner and they managed to fix it quickly. My interactions with the contractor were all fine and the AC is good now. It’s colder.

The contractor that American Home Shield sent came a day or two after the problem with the garbage disposal occurred. At first, the contractor said he’ll put it in and then to pay him and I said, “No way. This is for insurance.” Perhaps he didn’t know what was for insurance. But he took care of the problem and finished it in about an hour. We're glad to have American Home Shield.

If you own a home and you get past your 5- or 10-year warranty, you need to think outside the box. As a single woman with a home, I felt that the home warranty was something I needed to help protect myself. And American Home Shield was really good to me. The first time I ever used them was when the line on the outside of my air conditioner kept freezing up and getting ice around it. I would come home and there would be no air in the house. And my house would get hot. That happened a couple of times.

Every problems we've had has been taken care of by American Home Shield. We had a toilet leak and after I contacted them, they let me know who they have to come out. They usually call and schedule within a couple of days. So it usually takes less than a week to get a situation resolved, so it’s worked out well. The contractors sent by AHS have been great, too. I’d recommend AHS. I like it. They covered more than the other home warranty companies, and their price and the copay are reasonable. So far, AHS is working out really well.

I phoned American Home Shield for an AC issue and everything was fine.

I had a leak in my house, and I had to call a plumber. Submitting a claim with American Home Shield online was so easy. The contractor, People's Plumbing, was awesome. They were extremely knowledgeable and extremely thorough in trying to find the leak. They fully communicated what they thought had happened. They told me how to set up and watch it to make sure they were correct. Then they advised me that I should, after a few weeks, call American Home Shield and have it patched, which I didn’t know was an option. American Home Shield would come bring a contractor out to rough patch my ceiling. So, they were great. We have not had any leaks since the repair. I had a home warranty through another company and I feel like American Home Shield is superior because they're a little faster in their responses, and they are a little easier to deal with.

I've had the house for a couple of months and I've had American Home Shield since. When my clogged up sink got worse, I called them and they sent Double A Plumbing. They fixed it all and did a good job. All in all, I just call them AHS when I have a claim and everybody I talk to has been good. I usually get a call that day or the next and contractors have been good as well. They show up on time and let me know ahead of time when they’re gonna be there. Everything has been excellent.

Overall, my experience has been good. We’ve had American Home Shield off and on for the last 30 years and when it’s off, it’s because we moved and our warranty company is whoever the seller provided. It’s more on than off though, and I recommend American Home Shield. It would be nice if we got a report though. We have a rental property and one time, the renters said that the AC wasn’t working. We scheduled American Home Shield out and the contractor came out in a good time but we don’t know what happened. We don’t know if the AC is broken or if we need to do something proactively. If there was something that needed to be repaired, what was it?

The AC wasn't cooling, and the problem was that the people that came out before RHR said they put Freon in the air conditioners, and they did not. The RHR tech put Freon in, and they were very good. They identified the problem and fixed it, and now everything’s working fine. But we were duped the previous time and American Home Shield wasn't concerned over it. Also, they do not send someone in your area necessarily. We’re in Greenville, South Carolina and they were gonna send someone from Rock Hill and Columbia. There have been many times when the contractor never showed up on the day and time they said they were going to. If we weren’t the first call and it got later in the day, they were not gonna drive 100 miles. One time this past summer, we waited almost a week.

I called American Home Shield and filed a claim for our water heater. They sent a very professional contractor and the service was fine. Our water heater is working fine since the repair.

We were having trouble with the air conditioning but it affected the electrical too. I called American Home Shield and the representatives were accommodating. They got somebody to take care of it. The contractors that came out were very professional and my husband was really pleased with them. Everything was excellent and I had no problems at all. It's a wise move to get American Home Shield especially when you get a new house or a different house, and you're not sure what's going on with it. I would recommend it.

I have been a customer of AHS for over 10 years and there is yet a time when I am able to speak to a live person regarding anything other than setting up a service call in less that 35 minutes. There is no other way to contact/chat/email the team that sets up the monthly payment plan, works with you when buying/selling a home, or stopping service other than sitting on the phone for no fewer than 25 minutes (my average over 10 years has been 35).

We have had the service for 2 contract years. The first year was purchased from the seller when we bought the house, and we only needed service once. Since purchasing the second year, we have made multiple service requests, but 95% of the time, no one ever shows up! AND, they can never fit us in for 2 weeks, 3 weeks, definitely not in a timely manner. Imagine not having a furnace in the winter for 3 weeks. Great, right? We have had to call repeatedly to tell them that, after taking off work to have necessary appliances fixed, that their service company no-showed, or for them to tell us the company transferred the service- without telling us, and for no apparent reason. They've charged us for no-show appts and refuse to take the balance off our account, even though no service person showed up.

We bought a older house and decided to get AHS as our home warranty. After about a year they started charging our bank account for another person's warranty. We called and tried to get it cleared up, but they insisted that they had to make sure it was okay with this other person to cancel their policy. I was shocked. They had to ask the other person if it is okay to cancel their policy. I was paying for it and I had no idea who it was. To say the least I have been on the phone for hours trying to get this resolved. Finally today, I was told it should only take another 14 to 21 days to get the money back that was used for this other policy. We shall see.

It took a couple of times to figure out the issue with our water heater was something the guy just didn’t see initially, but Home Shield didn't stop and they figured it out. The contractor we got was very respectful.

There was an issue with the ice maker and the freezer section. I'm not sure how that happened but I had just bought $200 worth of steaks and salmons and we had to throw all those away. It happened overnight so by the time we found out about it, it was too late. I called American Home Shield and they said that they would have someone out. The next day, Sears was here.

We have most often called American Home Shield for our claims and their reps were usually very efficient. They verified the policy, the address, and who the owners are. Then they took the information regarding the issue and explained how we would proceed from there in terms of identifying the vendors and making the repair. It was a professional interaction. The vendor, Rapp’s Heating and AC, was available and responded in a timely manner. They immediately diagnosed the issue and was able to make the repair on the spot. It was an excellent experience.

We had a leaky bathtub faucet so I called American Home Shield and it takes forever to get through to somebody. But I've been happy with the contractors. They're quick and the problem is usually fixed. Typically, we haven't had any problems. And when we have had problems, we ask for a different company to come out, and usually, they are good about accommodating that. AHS is good and I always recommend them because there's always horrible stuff on Facebook about them but they've been worth the price. We've used the policy every year and it's a lot of money, but it's paid itself back.

I had a real struggle getting a copy of the contract from AHS. I asked for it three different times and that took weeks to get resolved. Then, I had an incident with my dryer. It was making a strange noise and it sounded to me like a belt might be going. AHS sent out a guy and he showed me the part that had a problem. But I still had an issue with the dryer. Somebody else came out and worked very good on it. It kind of bothered me that the first person who came out didn’t really detect what the problem was. But the second person that came out did and corrected it anyway. Also, that was nothing new to me in dealing with service people. It happened to me many times over the years where I had a claim and the person who came out didn't really get at the total problem. Other than that, things are going along smoothly with AHS.

I have two different houses, one in Texas and another one in Virginia. In Texas, when I called American Home Shield about the washer, the guy who came did not explain anything. He said he did it and left. He didn’t even check everything and then it was leaking. So we called Home Shield again and they sent him back and did perfectly nothing. He said, “Oh you guys have to clean this up.” The issue wasn't resolved and the washer is still leaking. But if I keep calling, then they will keeping charge me more and more, so I didn’t wanna call. Then another experience was with the garbage disposal. The guy came and said he will call Home Shield but did not say anything to us. I don’t know what kind of report he gave to Home Shield, and they denied to replace the thing. When I called that company, they said they will charge me $500 to replace it. I told them I won't be paying anything and so I replaced it by myself. I was very dissatisfied.

American Home Shield's website was very user-friendly. I used it via my phone to submit a claim when the washer wasn't working, and I got a pretty quick response back. I had one gentleman who came in but he wasn't able to do the service. He was real conscious about it and real kind. He said that he was gonna have to refer back to American Home Shield and then they would send out a contractor better prepared to handle the project.

I tried to change out a filter in my shower and as I was doing that, the pipe started to leak at the source of the water. So, I called American Home Shield and they told me that that leak was covered. They instructed Budget to be the service provider. It took Budget about four or five days to come out, but as soon as they came out, they addressed the issue. They fixed the leak and the pipe. They also fixed the issue that I had early on with changing out the filter. They were very good once they got there and took care of the problem very quickly.

I called for a work order from American Home Shield for the drum of my washing machine which kept filling up with water. American Home Shield sent a company but the techs didn't complete the job so AHS sent another company right away. This time, the techs knew what they needed to do and they got it done right away. The people working for AHS are very helpful but when I was calling in a service, it took a while to get through which bummed me out. Sometimes, I could be on the phone for an hour waiting. But AHS is a great safety net to have. I always need to use the washing machine and that's why it's important to have it fixed. Also, I am a first-time homeowner and I never knew there was such a service before but I will recommend anybody who's a homeowner to get American Home Shield.

I get emails quite frequently from American Home Shield. Apparently, I had an account and it changed. So I keep getting emails telling me to come back and then I would get an email asking if I had ever heard of Home Shield. Before they contact my email or send out a letter, they should check their database to see if I'm already in there. So then they're not sending needless stuff because I'm already a customer. I wish the price wouldn't keep going up though, but I understand why. Nonetheless, I've also told people about the company before.

Our garage door would go down, but then it would go right back up. I called American Home Shield and the contractor they sent was friendly and personable, and he cleaned up by himself.

I called American Home Shield to file a claim for my ceiling fan lights that were flicking on, off. It wouldn’t stay on. I told the rep the problem that I was having and she said that they’ll send someone out. And then, she asked me for the couple hundred dollars service fee through my credit card payment. The contractor came out in less than a couple days. He told me what he was doing. In fact, I have several fans. The one in the hall wasn’t really turning and he did something to fix it to make it turn. And the one in my kitchen that’s on my table would run, but the lights wouldn’t work. He took each light bulb and see if they would charge. Since then, the one in the kitchen went out again so I wanna call them back out.

The hose on my refrigerator wouldn't come off. I called American Home Shield to submit the claim and the contractor they sent out was great. They said that the hose was stuck or it wouldn't shut off and they had to come out and put a new one in. They did a great job and they were very professional and very pleasant.

American Home Shield sent High Priority Plumbing for our water heater. The service guy was very nice. He didn’t have anything in the start. He had to come back later. So unfortunately, we didn’t have water for a few days. We were out of town, so my daughter was here and the service guy came back and put the new water heater in. My only complaint is because our house is about 20 years old and the water heater was up off the ground and now the new one is down on the ground according to this guy. So we had to do a bunch of stuff for it. It cost me about 700 bucks because there was a bunch of upgrades. The guy replaced the water heater, but he said it didn’t include all of the other parts of the upgrade.

So far, I’m satisfied with American Home Shield. I go online to submit my claims. But the latest time, I submitted the claim and then I called to talk to someone because I realized it was a recall. The contractor, Southwest Appliance, was great. Once they got the order, it took about a week for them to get to me. The repair took three trips for the contractor to get it right. The first time didn't work. They had to order a part and then they had to order the whole panel on my refrigerator. Then, water was filling up in it, and the tech had to come back. He said something was stopped up from it being frozen. When he got it right, the water was running. But it looks like it’s okay now.

We had several issues and one of the biggest ones was that we couldn't turn off our water. The valve was broken when we tried to turn our water off. We had to call the city in and ask them to turn the water off. We were afraid that it was probably not a good thing because if we had an emergency, we would want to be able to shut that off in the house. The holding tank was also really damaged and it was causing issues with the flow of the water through the house.

The waste water outlet is much too high for the P-trap underneath the sink so we couldn’t run our kitchen sink until we got it repaired. I filed a claim online and American Home Shield's website was super easy and super user-friendly. It took a week and a half though to send out a contractor. He tried to repair it and realized that he needed a specialized part. He ordered it and it took a week to get it, and then he came back and installed it. With this house that has been a bit of a disaster, having American Home Shield has been well worth it.

There was a gas leak and so, we looked up our contract if it would be covered. It was and we submitted the claim to have it go through American Home Shield. However, they said that it had to be under the house in order to be covered so we were quite disappointed. Not many gas lines are under the house and you have it go from the meter from the company to the house and into the house. It was very expensive and the reason why we have AHS is to cover stuff like this. We also had a Polara stove which was like a refrigerator/oven that wasn’t covered. You could put food in it cold and program it to start cooking in 12 hours. They don’t make them anymore and so, it couldn’t be fixed. We had to get another stove and we tried to find one that was the equivalent. It was a black one and I wanted another stainless looking stove put in so I ended up paying extra to get that.

American Home Shield sent out Mr. Appliance for my washer and they were great. They came out here one time and was able to fix my washer with no problem. I had a problem with the contractor that they sent for the water pump though, Greenway Services. They told us that the water pump was going out on the unit but that American Home Shield would not fix it until it completely went out, until it stops pumping water. So, I made another claim and I told AHS that I didn't want Greenway back out to our home again. I know how AHS works. I know their protocol but Greenway has been out to my house about three times in the past couple of years and every time, it has been a terrible service. Since then, I've changed companies. I'm no longer an American Home Shield customer.

I called American Home Shield and filed a claim for my oven. A Sears contractor came out and after five minutes of evaluation, he found out what was wrong. The only thing that was difficult back then was that he didn't have with him what was needed to fix the issue. So he had to order it. The first appointment happened later in the week and then the following Monday, he showed back up. It took him less than 15 minutes to get the unit going. The oven has been working fine after that. If you have a problem, call American Home Shield and they'd jump on it quickly. They're the only way to do it.

We were out of town and our pet sitter texted me with a photo of the thermostat that stopped working and it was up to 85 in the house. It stormed but he turned it off. We have two units in our house so, the second one left some rooms that were still cool for the pets to stay in. He then turned it back on 36 hours later and it was working just fine. George, the repair guy, came out and looked at it. He said it probably had something to do with the storm because he couldn’t see any issue. So, all’s well that ends well. The same guy has come out before for our central air unit and our mini split in the garage and he was great. He fixed things that others messed up. We have had good luck with all the claims we filed with American Home Shield and we’ve never had an issue. The service has been very good, professional and the problem was typically resolved.

I phoned in a claim with AHS for my freezer that was not working. They sent a technician out who did a great job and was very professional. Apparently, we had too much things in the freezer that were covering the back panel. He showed us not to block certain areas so that the air continues to flow inside the freezer. That was the second time that he has come for the same refrigerator and everything was handled properly. Since the repair, the freezer's working well. We're really happy with the service and I would definitely recommend American Home Shield. It's the best money spent ever.

We've had several different issues in the house and American Home Shield fixed some of them. However, getting our claim process started with them was difficult because we were on hold for a long time, like 30 minutes. They were very quick to react, but the hold time has always been crazy. Also, the contractor that they sent out to replace two toilet lids told us that we would be better off buying our own because what AHS will give will be the cheap ones that are not good. And then I told him that one of the bullets was not attached to the floor, they were sliding around and he said that's just the loose toilet label. If not, we can actually move the toilet back and forth, so that thing got fixed. Everything else fits, and overall, our experience with American Home Shield has been good.

American Home Shield has always been very good to me. They've sent Ricks Repair out so many times, so I know them. They come in, they do the work, and they leave. It’s normally very quick. They had to return a couple of different times about the same issue, but they’ve always been good to me and done good work. AHS has always been very responsive. I would recommend them.

We had three appliances with issues. When the refrigerator door opened and closed, it wasn't triggering the light to come on and off. Then, the dishwasher was leaking and the dryer was making a loud noise. I submitted a request to American Home Shield through their website to have someone come out and check them out, and it was easy. The technician who came out was very good. He took the drum out of the dryer, replaced the part, and fixed it. The other appliances have been fixed satisfactorily as well.

I recently had a plumbing issue that caused a leak. The contractors sent by American Home Shield were fine and they did the job. However, I feel like a $100 service fee is high. I've had other warranty companies where it was closer to $65, and I feel like that's more reasonable because I could've done what the guy that came out did for less than $100. By the time he got here, whatever was plugged was already gonna pass through, so he didn't do much. But I submitted that claim online which was super easy.

American Home Shield takes care of what needs to be taken care of. I usually call in my claims and I get someone on the phone almost right away. When the motor for my pool went bad, American Home Shield was able to take care of it very, very quickly. Aeropool is my maintenance company that take care of the pool. So they were very responsive and very familiar with my system. They submitted the plan and it was taken care of while I was away. My experience has been great with American Home Shield. I've referred them to my family members and friends.

I call American Home Shield to submit my claims. I give them my credit card details for them to take the copay out and pay the person. If there’s anything, they tell me, “We’ll cover all but this.” It's not hard to submit claims. They take care of it. Service Pros of Virginia recently came out for our outdoor unit compressor that went bad. They had to replace the unit, which was nuts. We paid around $200 for the cost of it, so that turned out well. It took 10 days for them to get the new unit because they had to get the new unit and a part to connect to the old system. So, we went out and we bought a stand-alone unit that we just plugged in, set in the house and vent it to the window to use because it was hot and we couldn’t do without an AC.

I called American Home Shield when I had to rekey some locks. The reps that I spoke with were very informative. The tech came out on a Sunday and rekeyed the locks on my house without any issues. He did a good job. Overall, AHS was responsive and I would recommend them.

We used our dryer for the first time and it made a horrible honking sound. I called American Home Shield, they sent someone out, and they took the dryer off our hands. They were kind enough to hold it in the shop. We were still in the process of moving in to the place. They held it for a number of weeks for us, on our behalf, and they delivered it when we were ready. And it works great now. We’re happy with the result. I’ve had nothing but a good experience so far. If you need an insurance, buy American Home Shield. We’re happy we got the insurance.

Submitting a claim online to American Home Shield was really easy and I love it. I was really happy with the contractor that they sent out for the garage door. They did a great job in my household, and the garage door has been working okay.

I had two claims since I had AHS in August. One was for the drainage plumbing and the other was for the AC. The technicians they sent were punctual. They were there the next day and they usually came either before or on time. But there was one plumber that didn’t come out. That kind of delayed a little bit. Other than that, AHS has good service. The technician who came out for out AC said it wasn't blowing and replaced it. Now the AC works. The plumbing has been good since the repair too. For that claim, I got a contractor to do my plumbing and AHS reimbursed me on that one because I had been waiting for a while and kinda rushed that through.

I signed up with AHS recently and it was a good thing. I had an issue with my heating and submitting the claim was easy. The contractors were very good and professional. They responded really quickly, and they came out and assessed the situation. The problem ended up being the blower motor. I was a bit confused when they looked at what was needed and said they needed authorization to proceed. They told me that sometimes AHS denies that amount of work or the claim and that concerned me. But they ordered the parts and were back within a day and a half. I was able to get heat when I needed it and AC when I needed it during those couple of hot days.

I filed a claim with American Home Shield for an air conditioning unit in my mother’s house, and I used their online site. It's a very good site, but it was a little confusing because they told me online that I should call the contractor but the text message said the contractor would call me. Anyway, the contractor came and he was very friendly and accommodating. He had to come out three different times to do repairs on the same unit though.

Our washing machine wasn't spinning right nor was it letting the water out right. I had an excellent interaction with American Home Shield's contractor, Suffolk Appliance. They came out in a timely manner. They were very professional and they dealt with the claim. I went online thereafter to find that I got an email from AHS letting me know that I was approved to get another washing machine. I went to the store to look around, and I got one there. I've been satisfied with my experience with American Home Shield and I recommend them to my neighbors and friends.

During the renovation prior to me buying the house, a pipe near the sink got unlodged from somewhere. I called American Home Shield on that but the gentleman that was here said that it was normal wear and tear and that it wasn't warranty covered. So, at the end of the day, it wasn't rectified. Then recently, I was showering and my son told me that my basement was flooding. That happened to me before and I kinda automatically knew that it was my sink pipe. I called American Home Shield and on the first call, it seemed like no one would listen to me. So I had to call several times before I finally got somebody who was taking what I was saying. I spoke to her to honor a second opinion and she told me that my $100 fee would be waived because of the added stress that I was going through with my claim.

The ice maker was not working and one of the trays inside was busted. Submitting a claim for it with American Home Shield was fast and easy. They suggested Fidelity, which I don't care for, so I asked if I could have somebody else out. They then sent me Horace from Integrity. Horace was professional and quick, and he knew stuff. He fixed the freezer. I was really happy with my service. Prior to this, I had another home with AHS and I was pretty pleased with everything, too. Everything was quick and easy. I like doing things online but I also like the fact that I can call in and talk to somebody. I have only had one issue a few years ago but, other than that, AHS has been a great service. They changed everything in my prior house. They fixed the dishwasher and they replaced the microwave. The stove also had a slight problem and they were on it. They did a great job and that was why we went with them again.

I'm pleased with American Home Shield's service. Anytime I call with any issue or any complaint, the matter is taken care of in a very timely manner. I normally call and let them know that I’m having an issue, and they assign someone to me. Once they assign someone to me, the assigned ones contact me within 24 hours. I submitted my most recent claim on an air conditioning issue. It was freezing and there was an accumulation of water deposit in the base of the unit. When I filed the claim, I told AHS not to assign the last person that was at my house because I was not pleased with him. They complied and did not assign him to me, so I appreciate that.

American Home Shield sent out RC Appliance for our washing machine. When we put our load in the machine, it would make a sound like there was a brick in there and then it started leaking water. So, when the service guy came out to take a look at it, he took off the panel and he saw that the shocks were broken. I have a front loader and because the shocks were broken, therefore, the tumbler was hitting the top part of where my soap dispenser was at. That was where the water was leaking through onto my floor.

I had an issue with the dishwasher so I called American Home Shield. Vector came out and bought a part that they put it and left. My mother was there and she said it looked like the guy didn't know what he was doing. He was having a rough time. Then, I found out it was not working and it wasn’t even fixed. I called AHS and they sent Oreon who was able to fix it. They said it was not really the part that was needed to be replaced. They bought a part and their guy replaced it. The dishwasher has been working well from then. I paid my deductible of $75 but AHS continued to bill me another $75 for Vector. I had to call twice but it hasn't been resolved yet.

Whenever I needed to submit a claim with American Home Shield, I would call and then they would tell me that someone would reach out to me within 24 to 48 hours to set up an appointment to come to the house. Overall, I’ve been happy with the service. With my most recent claim however, I was disappointed because they double charged me for the $75 fee.

I would give 0 stars if I could. Over a week ago, we filed a claim for furnace repairs. The furnace in our condo in which our son & daughter-in-law live stopped working. They were given a few companies to call to schedule a service call. These companies were in other states! I called and was put on hold then disconnected. I had to call back. They said they would find someone and if I didn't hear from them in 24 hours to call back and they would authorize me to call someone on my own. No word after 24 hours so I called back in. They put me on hold while they tried to call someone. Now they said they will call me back today. I'm not hiding my breath.

Home Shield denied it. I have gone back-and-forth with them APX 10 times wasting 20 days and incredibly frustrated having to bathe my children in freezing water. I pay over $800 a year for this warranty and have been with them for many years. It's my opinion that all they care about is replacing things with the least expensive way that they can get away with and not the proper way that it should be done. It is October 25 and it is still not resolved. On October 5, 2018 our water heater started to leak so we had to shut it off. We called American Home Shield. A plumber came out the next day and said the water heater needs to be replaced October 6. We have an 80-gallon water heater with a recirculating pump. The recirculating pump is so we have hot water on the far end of our house instantly when we open the valve.

THIS IS AN AWFUL COMPANY. We have had a contract with AHS for several years, just called spoke with someone at the office to get a ceiling fan repaired. Someone came and after taking it apart, we were informed that we had no coverage. I spoke with service, asked why at the time I spoke with rep that it wasn't told, no answer except that I was lying. Then asked to speak to a manager or supervisor, and told by a Shanon, very rudely, no one else there but her.

Occasionally, when closing the washer, it wouldn't work and so, I submitted a claim to American Home Shield. I did it online and it was simple and quick. You just pick what it was, what you needed and it was fine. We were in North Carolina and we had Hurricane Florence headed that way. I was thinking that I was gonna have a washer full of wet clothes and there were other critical things but the very next morning, the repairman called and asked if he could come out that morning. It was a Maytag washer and he asked me its age which was 11 years old. So he knew the options of what was wrong. He came out and fixed it the very next morning. He was very polite, knowledgeable and professional. Since then, the washer been working fine.

The garbage disposal was not functioning. We knew that it was covered with American Home Shield so we made a call. The plumbing company was very responsive and they sent a text message right away, saying that they would have one of their representatives call to set up the service call. They came out and said it was repaired the first time, but it wasn't. They had to come out three times to make it work right and replace the garbage disposal. It ended up being resolved at that time.

Submitting a claim with American Home Shield is freestyle where they just ask the questions, I give the answers and they make it happen. When something had to be done with my HVAC system, the contractor that they sent was in and out in no time at all ‘cause they knew exactly what was wrong and they were very good. American Home Shield did a good job and I'm glad that they have a system where I can pay on a monthly basis and it's automatic.

The condenser outside the house wasn’t keeping up with the house because it was too old. I submitted a claim to American Home Shield and it was a little frustrating because I kept getting people from overseas. They kept transferring from one rep to the other rep and I had to retell my story. Then, my Realtor gave me the number to somebody here in town and that worked fine. But a lot of times, if I was at work, AHS customer service reps would email me and they were pretty good at getting back to me.

American Home Shield is a good company and I’m glad we are part of it. My husband submitted our claim for an AC issue and he said it was a smooth process. Our AC would come on for a little bit and then it would just stop. Then all of a sudden, it didn’t come back on anymore so it wasn’t doing anything. The guy who came out and fixed it said it was stopped up and so he unclogged it and it’s been running good ever since. Also, the guy came in a timely manner and was quick to get the job done. He was very friendly, too.

My toilet was flushing but it wouldn't do the suction and wouldn't stay down. I called American Home Shield to file a claim and then they gave me a claim number and a couple of plumbers who are in the area. Professional Plumbing came out and I love them. One thing that aggravated me, though, was I had to wait a whole week because American Home Shield wanted to order a toilet and they had one that was just as comparable, but they said no. Also, it would be nice if American Home Shield would follow-up to see if you had the service.

I’ve been dealing with American Home Shield for a while and they’ve always treated me fairly. The water closet for my toilet was leaking and I filed a claim online. The site's navigation was good, but the first plumber AHS sent out had an attitude and I will never do business with that company again. I knew what the problem was, tried to explain it to the contractor, and he just kept telling me that the floor was warped and there was a crack in the tile, so there was a crack in the floor, but it was just the tile that was cracked. He said it wasn’t covered, that AHS wouldn’t allow him to do anything because he can’t do anything if the floor is cracked. AHS sent out another plumber to look at it and he listened. He was professional, did what a plumber was supposed to do and made the necessary repairs.

The dishwasher was leaking and it also had a nasty odor to it like it was retaining water inside. Aside from that, the soap holder was also old and bad. It wasn't holding the soap like it should be so it created a whole big mess. American Home Shield's online process for claims submission seems easy. I submitted the claim online and then a representative called me the next day. After that, Exclusive Appliance took care of everything that needed to be taken care of. They also explained every step of the process and went above and beyond. The dishwasher seems to be working fine now.

My well pump wasn’t working and at first, I thought submitting a claim with American Home Shield was gonna be difficult. However, it was one of the easier things I’ve done when it comes to filing a claim and trying to get stuff done without actually talking to a person. I went on their website and found out how to make a claim. I thought there was gonna be more into it but it was just what issue I had, and then I paid my deductible. I got an email shortly thereafter. I contacted the contractor because it was gonna be on the weekend and I wanted to make sure that they could come out and look at it. The contractor themselves were awesome and the guy who came explained a lot of stuff to me. I've already recommended AHS to friends. This is the first time I’ve had a home warranty, and I’m really appreciative of the fact that AHS makes it as easy as they do. I haven’t had the warranty that long and it was almost too easy to be true.

Our refrigerator kept turning off on its own and everything inside it would go bad. And then, it would come back on. I submitted a claim to American Home Shield via their app. Their mechanic was quick and knew exactly what was going on. He said that there was something wrong with the compressor or the motor. Thereafter, I spoke to a woman and she assisted me. She made everything really easy. She helped me with the replacement and going through what the mechanic found to be wrong with my fridge. However, it turned out that it couldn't be repaired so I just got a new one instead. I highly recommend AHS to all of my friends. Their customer service has been great and I like how quick they are to resolve any claims.

I couldn’t get the burners in my stove to work in order to cook my food. Able Appliances has been to my home several times so I know the technicians and I trust them in my home with me. They wrote up the claim and said that they would get back with me once they find out what American Home Shield was gonna do, because he said the burners and some of the fixtures or screws in the stove needed to be replaced. I waited about a week and called Able Appliance back. I asked them what was going on with it and if they had heard anything. They said no, but they gave me a number to call American Home Shield. So I called and AHS said that they were reviewing it and trying to see if they could get the parts to get it to Able Appliance. They told me to give them a call in another week.

My heat pump failed and I placed a service request with American Home Shield through the web. The whole thing was automated. The ticket was sent out to available providers in the area and one claimed it. I got a call back in less than 30 minutes from a local provider who happened to have the time for it. He came out, checked out the system, and identified the problem. He happened to have the part on his truck and he repaired the heat pump while I was there. He did a great job and was gone in less than an hour. AHS handled the transaction really well.

American Home Shield did fine on the claim I submitted online for a plumbing issue. They got a plumber out and he found the problem. However, I also had a claim for the refrigerator where I spoke to the AHS reps because there was a breakdown of communication between the appliance repair guy and them. I had to play go-between and get them communicating. But in AHS's defense, my assigned repair guy had a communication issue. So, I can't put all the faults on AHS. The repair guy wasn’t good about letting people know what was going on and he seemed a little slow. Still, I would tell others that they can use AHS but they shouldn't wait for AHS to make an appointment because it tends to take too long. So, by calling the assigned company directly, they will get someone out faster.

When my water heater went bad and needed to get replaced, American Home Shield took care of it. They sent a guy from a plumbing company and he was very knowledgeable. He took care of everything professionally and did a good job. So far, things with that particular issue are good. Overall, everything went well and I can give others a recommendation based on my experience with American Home Shield so far.

American Home Shield usually sends very good people and I never had a bad experience with them. But this last time, they sent someone who added some Freon to my AC and said that was the problem. But nothing happened. There was still no air coming out, no cold or hot. I called the same guy back but he said that was all I was gonna get. So I called American Home Shield and requested for a second visit. I asked them not to send this person because I had paid him $100 and yet, he just walked away and did nothing. The $100 was the deductible in addition to extra fees that he asked for for stuff that American Home Shield wouldn't cover. American Home Shield said I might have to pay another $100 and I said, “Fine, but don’t send me this guy again.” The representative said that they would not pick or send the contractor to me again.

I called in a claim with American Home Shield for the refrigerator, ice-maker repairs. They covered everything but the $75 service call. The local service contractor was very good. He ordered and replaced the parts promptly and he got us back up and running within a few days. I was pleased with that. It has been a good experience.

I had air conditioning issues and submitted the claim over the phone. Submitting it was very quick. AHS's rep was very respectful and asked what my concerns were. I was then given a confirmation number. Shortly later that day, I was given a phone number of the representative that would be showing up to do the inspection. It took two days for the contractor to come out. He was very professional. He gave me an inspection, told me that there were some things that fell onto my side that I was going to have to cover, and explained that. Plus, he put a very good band-aid on the AC and was able to get it working. I didn't pay him directly and I waited for AHS to state what I owed. They gave me a printout copy of what would be on them to pay and what be on me.

I sometimes call American Home Shield to submit a claim but I’ve been doing it online lately and I don’t have an issue with it. The techs they have sent out have been professional and do the work. Recently, I submitted a claim for the pool control valve of the spa jets of our pool as it was inoperative. The contractor who came out looked at the valve and determined it was bad. He ordered the part and replaced it a week later. I've been using them for five years now and everything they’ve done for me has been excellent.

Our pool pump broke. We filed a claim with AHS and had great interactions with their rep. However, it took a while for us to get through to them. Still, they contracted a provider who called us within the hour. The contractor came the next day, ordered the part and put it in. They've been very good to us thus far. AHS is well worth the monthly charge for the peace of mind.

I have an indoor swimming pool so I have a heater and a pump room. I was getting ready to go to the hospital so I wanted to close up and lock everything. I opened the door to make sure the light was off and I saw water on the cement. I went over to the heater and I saw that it was leaking around. I turned off the heater, so that meant the pool was still going on twice a day for filtering but the pool was cold. I had all new pipes before I joined American Home Shield. I had it put in there because the heater has a different type of pool pipe and the person who lived there before didn’t put heat-resistant pipes and they were bending and leaking. I spent $200 just on the pipes and then the guy charged me labor.

I have an old oven that got an issue. I called American Home Shield and they sent someone to put in a report. After that it went to somebody else who decide what’s gonna happen. They supposed to call me back but I have to call them. I found out that they will replace the oven and told me that somebody will call me within 48 hours. Nobody called me the next week. I called them again and they said it's out of their hands I have to call purchasing. I called purchasing and nobody answered the phone. Then they said, “Well, leave a number and we’ll call you back.” I left a number and nobody called me back.

I'm very happy with American Home Shield. We've owned different houses for 30 years and we've always had AHS. Their reps are good and they're always there if I need to call. And I can also get to them online. Recently, I sent in a claim for my double stove which weren't heating to the proper temperature. And then, my microwave wasn't working as well. AHS got back with me the next morning and made an appointment for two days later. Their contractor then came out and told me what was wrong. They had to order the part, and because my appliances were so old, it would take a while. About five days later, they called and let me know that they were coming in. We weren't in town when they got the part though, so it took around three weeks before they got to fix everything. They were really great and were on time.

I like the way the online claim filing of American Home Shield is set up and the process is easy to do. Firehawk Appliance was sent out to my home and the technician was really good. He got the job with the dishwasher done really quickly. Now, everything is working great.

American Home Shield has a lot of stipulations in the fine print. My recent claim was the hot water tank and they didn't cover a lot of stuff that we had to pay for out of pocket. It ended up costing me about $1,500, and it took us two weeks to come up with that money to be able to do the repairs. It was a little disheartening and I did not expect it.

The water heater wasn’t heating enough and so, I made a phone call to American Home Shield. The contractor who came in was professional. He replaced it with the newer elements and fixed it.

We've been with American Home Shield for about seven years and our experience is always positive. We have it on our home where we live and on a house that we rent. Claims are submitted online and we've always had good service. It's been great so we were able to keep our Home Shield warranty. We're content. Lately, we had a lot of things getting old and going out all at once in the house that we rent. And the plumbing guy has been really good. We also had to tear up and redo the refrigerator. That was with Lowe's and that was a good experience too. The most recent claim was for the dishwasher. It had something to do with the door and the dishwasher is getting switched out. The refrigerator stays cold too so the renters are happy.

I know that when I call American Home Shield, they are gonna get somebody out who will take care of the problem. I go to the website to submit claims and it's really quick and easy. Everything gets set up and I hear from them quickly. Every one of the contractors sent by American Home Shield has been great as well. I had A-US Air come out once for a problem with my compressor. The capacitor blew up last summer and a mouse crawled in there, and they fixed it.

I had to get my air conditioner replaced and American Home Shield is paying only for a cheap compressor. They told me that I had to call and confirm that I would accept their payment, then they transferred me but the call didn’t go through. I've been trying to call through their number for a week now but my calls only go to an updated system, and when I get to an automated system, I can't get out. It says it’s gonna transfer me, then it goes into nothing or to a busy signal. They should be sending me a check for the compressor and for my coolant. This was in July and the first time I've had to get a payment from them, yet it’s not working at all. Other than that, my experience with American Home Shield has been generally good and they’ve always paid for the repair.

I had a problem with my pool filter in the pool vacuum, and I did the claim online with AHS but there was not enough choices in the website. So I just checked "filter" because it didn't give me much other choice. The tech came out and before he even started, he told me that AHS didn't cover it. I didn't know that they didn't cover that, and there was nothing in the website for me to post it. But the tech was great. He also came out when the multiport valve that works with the filter was cracked, and he replaced it.

We had an appliance issue back in August and it was handled wonderfully. Motor City Appliance Service was great. That experience was handled quickly and efficiently. They fixed everything and they were very professional. Our refrigerator's control board was not working so our refrigerator was freezing food and then thawing. And then, we also had them look at our washing machine because that wasn’t working either. We paid our deductible and they fixed everything within a few days. There was still some leaking from the washing machine and they answered my questions and told me what to look for to fix that. It was a really good experience.

I’ve got two homes that are covered by American Home Shield. In one of them, I had an appliance issue and Sears came out to fix it. I usually submit my claims by phone when the problem is kind of complicated. I call to see if it's covered and if it is, then I schedule the repair. So far, the contractors who came out have all been good, very professional, and cleaned up after themselves.

When I had a garbage disposal replaced, I submitted a claim online to American Home Shield. I can use it now. I'm happy with my experience with AHS and I would recommend them to a friend.

The refrigerator died and my wife initially called American Home Shield, then I followed up. The tech guy came out on a Wednesday and we’d already been without a refrigerator for a week and a half. But it didn’t take him long and I was surprised how fast he figured out the problem. He said we didn't have Freon in our refrigerator anymore and there was nothing he could do for us. AHS offered us a cash settlement and we got a refrigerator after a week and a half. It was a bad time because it was right around Labor Day and we had problems finding a refrigerator we wanted. Everybody was having their sales so we ended up finding one. It was just very lucky that we found one that met my wife’s requirements. Overall, American Home Shield was prompt in their service call, they responded appropriately when they came out and then they settled with us in a good way relatively quickly.

I was happy with the customer service but the Electrical company that came to do the work did not resolved my issue. All they could do is say that it needed new circuit ran. I'm an Electrician by trade and I feel that is not good service since they did not want to spend more time looking for the root of the problem.

I have the similar complain with AHS. I am a RE broker for last 10+ years and have given them many of my clients plus my three properties are with them for last 5+ years. They had very good service up until last year. Now they have manager in Northern California and her name is Kimberly **, she will not return your call instead she will send you an email a day later giving me run around. She says in the email talk to my assistant who will also never return your call. Every time I call both of them I always get their voicemails. This is frustrating!!! In past 6 months I had multiple occasions where I ended up paying extra money to replace them.

We had a three-year-old LG dishwasher, which wasn’t that old but we had different things replaced on it before. This time, it was a usual problem where when the dishwashing people would come out and fix it, they pushed it back into where it was and the little clear plastic hosing was always getting pinched. After a while, the hosing cracked and every time we turned the dishwasher on, it leaked up underneath the floor and now, I have the most colorful linoleum kitchen floor.

American Home Shield coverage has always been good. We've had them for 17 years and we're super pleased. We've got three houses and we have them for all three houses. One time, our faucet leaked underneath the sink itself and it needed to be replaced, and my experience with their claims process went very well. Usually, the contractor that they send out performs very well and they finish within two to three days tops. We've had them enough that I know which contractors I want and which ones I don't want. So, I usually have a request if it's someone we've used.

The air conditioner was running a whole lot more than what it was before. My wife called to submit a claim to American Home Shield and the contractor who came out was great. Since the repair, it has been going well.

I submitted a claim with American Home Shield for my refrigerator. I called them, but I was on hold for 45 minutes before I finally got somebody. Then the tech came out and fixed a part that had gone out. But after that, the ref started making a noise after it kicked on and it had never made that noise before. So, I called the tech out again and the guy came out, but he said that the noise was not due to anything that they changed and it must be something to do with our water supply. So, the noise is still going on and it drives my wife crazy. But the refrigerator repair company didn’t admit to doing something that caused the noise, so i have to live with it.

We had an air conditioner issue once and American Home Shield had somebody out here within 36 hours or so. But the contractor didn’t call me after I did that claim online. I was thinking about waiting for the call and I'm glad I didn’t wait. Once I contacted them, that work was fine and the workers were great. But now that I have established service providers, I would like to be able to use them and then have them be reimbursed by American Home Shield in the future. That way I would know the providers a little better. We live in Tampa and it seems like the providers are always coming from Orlando or further away. But I don’t think that's something American Home Shield would ever do. Still, American Home Shield has been good and we like them.

We had a problem with our water heater. I filed an online claim with American Home Shield, and it was very easy. The contractor called to let me know when they would be here and they were here within a five-minute window of that. They were very professional and courteous. They checked the water heater out if it was perfectly fine. I told them what the problem was and they knew it was a problem with a valve in our shower. They swapped out this valve and everything worked fine.

My AC just stopped working. It was 84 degrees in the home and it was hot. I called American Home Shield, gave them my account number and let them know what the issue was. They put in a service call and they called me and told me the service company that they were gonna use and that someone is gonna contact me. And that was what happened. The contractor came out the next day. I needed a new motor so he came in and he fixed it. The contractor was really professional, very nice and focused. He came in, did the job and didn’t dally around. I use AHS as a way out and as a real estate agent, I highly recommend them with any of my clients or anybody that I hear that said they needed a home warranty service.

The AC quit working, so I submitted a claim over the phone and it was very easy. The contractor who was sent out was amazing, and since the repair, the AC has been great. American Home Shield has been very beneficial for me.

I put a claim online with them when our AC wasn't blowing cold air. They responded quickly. They said that it was in the process and all of a sudden, I got a text saying that someone from the repair place was gonna call, and they did call within 15 minutes. I made a schedule with the contractor and two days later, the tech was able to come out. We have two air conditioners in our house - one for the bottom and another one for the top, which is the one that was out. Everything was fine with the contractor. They said that the AC was little on Freon. They filled it up with Freon, put dye in it, and then they would see how long that goes because they said it was probably leaking somewhere. So, it's just a temporary fix.

First, the air conditioning part of our unit had an issue and then after I turned the heat on, the heat part would only run on auxiliary heat. Borum Electrical came and they wanted to take all of the Freon out and then put it back in. American Home Shield didn't agree with that. West End Mechanical came the next day and I finally got a second opinion. The technician came last Thursday, and he did not put in the diagnostic report by Friday like he should have. I tried calling him several times Monday and AHS tried calling him Monday. I didn't get his report until Monday, so I wasn't happy that he was so slow.

Everything's good with American Home Shield except they don't cover enough of my heater system. We had to replace our disposal in my most recent claim and the claim submission went smoothly. I really liked the guy they sent out the first time I had to have a plumber and they let me have him come back again. I've used Rick's Plumbing multiple times. AHS allowed the continuity of the people doing the work and didn't just say, "This is who you have to have." The appliance guy from Sears was phenomenal, too. I've only used 2 contractors so far and everything has been working properly after they've come out.

I have two contracts on two houses right now with American Home Shield. Recently, I had a problem with my water heater and I filed a claim online to AHS. The turnaround was really quick. When I went online, AHS put the work orders issued. Their contractors call right away and give a heads up. Their contractor was very good and was on time.

We had a plumbing issue and Niebuhr Plumbing, the contractor that was sent by American Home Shield, was terrific. The plumbing issue was resolved however, the subcontractor for finishing the drywall has yet to show up, and that’s been four weeks. I submitted my claim online because if you want one complaint, even though they suggest you call them if there’s a question with the contractor or an issue with the contractor, you can wait anywhere from half an hour to an hour and a half to speak to somebody. That issue has gone on for three years, and that’s why we will not be renewing.

I’ve been happy with American Home Shield. They recently sent Air Doctor out for an AC issue that we had. They had to replace a small part that they found was broken. Submitting claims with AHS has been great. I usually tell them who I want to use because I’ve had bad experiences with contractors. So now, I know who I want. I call them in advance, and I ask them if they’re available. And then, I go through American Home Shield. I tell them, “This is who I’d like to use.” A lot of times, they give me people that can’t come out for days and I know that that’s not the way it’s supposed to work, but that is what happens. With an air conditioning issue in Florida, we can’t wait two or three days, so I usually get somebody that I know, and they come out either the same day or the day after. So it’s been working.

It was very easy to submit a claim to American Home Shield. It only took a minute and I got a response in less than a week. When the guy came out, he thought he might have to order a part but it turned out that he had it on him. He fixed it right there and then he went out back and fixed the drainage of the sump pump too. He said it didn’t need it but a little bit of TLC more than made it a lot better. He was very professional and knowledgeable. He was excellent and the sump pump works perfectly fine now.

I sent the request on the internet to American Home Shield, and the contractor, Comfort Pro, was good. Before they came, they called me at home. The wind stopped running on my AC, and they changed something inside. They said it was a common issue, so they changed it to a new one and it kinda started going. It is now working well. The whole repair took around one to two hours, and it was really fast.

The fan in the air conditioner was not working right and when I called American Home Shield, they said they were coming but they didn’t. I called them and they said they never scheduled it. I told them that we talked to somebody who said they scheduled us, then they told us to call the contractor. The contractor said we have to schedule it. It was a big going-on and it was not good. When the contractor showed up, he was great. He knew what was wrong and jiggled stuff around. It was up, down, finished and out of there. It started getting bad again so, they came out and put a new motor in it. Now, it seems to be working okay and I will recommend them.

I had a problem with my pool filter and pool pump. When I submitted a claim to American Home Shield, it was super easy. I did it online this time. Although I usually do it on the phone, I've had a hard time getting through 'cause of the long hold time. It could take more than 20 minutes to get hold of a rep. But if you do it online, no difficulties. Although, if you have a follow-up question, it's something you have to call them back and I dread calling them cause of the hold time. But the reps at AHS give you the phone number of the contractor and so you can call if they don't call you. And you just set up an appointment and they come out. You do the consult, and they tell you what they need to fix.

I've had American Home Shield for 30 years and the people that they send out are nice and respectful. They are dressed nicely plus their equipment and trucks are clean. But I had plumbing people a couple of weeks back and the quality of those people was not up to par. In fact, the service and the quality of people have gone downhill lately. The time to get the vendors to return a call to make an appointment has been terrible as well. It took about four days to get the plumbing people to make an appointment then it took them another three days to get out here. It was all simple stuff too. There was nothing exotic. The air conditioning contractor took about five days to come out as well. My air conditioner had stopped blowing cold air and very disappointedly, they came two or three times. One time, it was this then it would be that. They would be here in two minutes and they would run out rather than going through some diagnostics and checking.

I sent a claim online to American Home Shield for my air conditioning unit. The outside condenser unit had a loud buzz to it, and the guy that came out for that was the same guy that came out for a claim I've made earlier for my condensate pump on the furnace. At first he was just gonna clean the condensate pump and I mentioned to him that it was 15 years old. I told him that it would go bad again if he would just clean it. He told me that I was right, and he replaced the capacitor for me. He did the right thing and I'm happy with that. It didn’t fix it but it's still working. The noise isn't quite as loud but I'm satisfied.

American Home Shield is very good. I always call them when setting up a claim and doing that is reasonably good and easier. With my most recent claim, a burner had an electrical wiring problem and when the contractor came in to look at it, he told me he had to order some parts. So I waited for another week then he came back and got it fixed. It's been well since then.

My furnace stopped working but I didn’t realize it until it was summertime. It was a new house so I wasn’t familiar with everything. I gave American Home Shield a call, somebody came out and he discovered something else from what I initially reported. So, he rescheduled to get it done. He had to red tag my furnace after he came on site the first time. The technician came back again and fixed that problem. When he left, I noticed that the furnace is just blowing room temperature air. It was never fixed. They fixed the problem that was never really a problem. Within 24 hours, I called AHS back and they sent somebody else out. It turned out that the thermostat was broken the whole time and it was never checked. The thermostat showed as working but when you would make changes on it, nothing would happen.

Our clothes dryer was making such a loud noise that you wouldn't be able to stand. I went online and submitted a claim with American Home Shield. A contractor from P & R Repairs came out the next day and he was very good. I showed him where the dryer was and he started looking at it right away and working on it. Also, I was nearby so whenever he needed to tell me something, he did. He was able to save the problem. I would recommend American Home Shield. Some people don't believe in having coverage on things but it doesn't take much to make it worth your money, depending on how old your appliances are. It's a good service for the money.

I filed a claim for the garage door over the phone and it was easy to get the claim process started. However, American Home Shield informed us the warranty did not cover the springs on the garage door and they denied paying for the repair. Then we still had to pay the people $70 which is American Home Shield’s cost for diagnosing the issue. We ended up paying for the repair also. But that didn’t matter. We had a very good experience with the technicians and American Home Shield has been terrific. We’ve been with them around 10 years and we’ve been very happy with them. They're quite good.

The garage door opener function stopped working. When I submitted a claim to American Home Shield, it was quick and easy. I did it online and I got a call instantly, and then we took it from there. AHS sent someone to come out within two days. This company that came out looked at it and they shut it. They told us to call back for a recall if it stopped working again, which we did. They then came out again and replaced the board. I had a good experience with AHS. The contractor was good and responsive. too. I highly recommend this company.

The blower on the AC unit broke off and caused my fan not to work. I heard a really loud noise and then it stopped working. I called American Home Shield and everything was pretty smooth although I had to get a hotel room for a few days. The tech was able to immediately diagnose what the situation was and made his recommendation. A few days after, I got a call from the company that came to work here and they had a guy that could come out and they were able to work a schedule. Everything has been good since the repair.

My washing machine wasn't running the spin cycle and I filed a claim to American Home Shield over the phone. It was an automated phone wherein it has an audio menu, I just answered the questions and I was able to submit a service request. I did it on a Saturday and AHS told me who the contractor was, and the contractor called after a day or two. They had to replace a part in order for the washing machine to function properly.

Our electricity wasn’t working in one side of the house. So, I submitted a claim with American Home Shield. We didn’t have that issue the day before. It just started all of a sudden. The electrician from BW Electric came out, and he was able to diagnose the issue fairly quickly. We just had a loose wire in our breaker box that must have gotten knocked loose somehow at some point. He was able to tighten it up, and we’ve been good since.

American Home Shield is double billing me on my $75 deductible. I had two service calls at $75 deductible each and paid for the two service calls. However, AHS is billing me for four and saying I am past due for two. I have been trying to get this corrected for two weeks and seven phone calls to no avail. Out of frustration and the fact you cannot get past the AHS overseas service rep, I canceled my service contract 10-11-2018 and will not do business with AHS again. I have filed a complaint with the BBB of Memphis TN against AHS who is still billing me for two service call deductible that I positively do not owe.

Needed service on my pool equipment... Specifically asked about electrical/remote to spa coverage. No problem covered. Now when I had an issue it's not covered. Calling the remote a media center... Garbage!! Customer service and the company on whole...stink. DO NOT USE THEM!!!

First, I called in July to have my Refrigerator and Microwave looked at. I was given a date and company. I took the day off work since the window is 9AM-5PM. By 6 PM that day I did not have anyone call or show up to look at my refrigerator or microwave. I called the Vendor (Sears), only to find out the original ticket was only for the Refrigerator and was not in my name nor at my address. This was after being told my Parts were ordered. How can parts be ordered if no one has looked at it yet? I called AHS and they called SEARS to verify everything and found out the same thing I did. A new ticket got written and I received a call that a service person would be out for my refrigerator and a second one for the Microwave.

We received our warranty as part of a home purchase. This was our first house and we appreciated it as this is not a new home, it was a well taken care of home, but not brand new. The previous owner was actually a sub-contractor primarily in trim, maintenance and roofing. He rebuilt the porches front and back, the roof was new, all appliances in the house were new including the heater and water heater and everything in the kitchen.

In June my A/C went out, I called AHS and after three days they couldn't find a contractor to come out. I asked if I could use my own and they gave me outside authorization. The gentleman came out diagnosed the problem, called AHS and gave them the info... They told him they would pay $1110 and he agreed and fixed my unit. It is working perfectly...however AHS still has not paid him. I think this is a disgrace as he was kind enough to work with me and accept that AHS would pay him or me and I would give him the check. However neither of us has received a thing... It is no wonder so many companies refused to come out when they heard I had AHS. I don't understand how they can get away with this. Everything they asked for has been submitted and resubmitted. Where is the check?

The response was pretty quick when I submitted a claim online to AHS. The issue was there were some pipe leaks in the gas. The contractor came out in a day and it was good. They came prepared, they had all their tools and did all the stuff they needed to do. They were able to fix everything and everything's been good since the repair. I had a lot of work orders that got done with AHS as well.

We usually ended up with AHS' automated line when we called. But they did well whenever we submitted claims and we had a seamless experience. Contractors got a hold of us pretty quickly. Their repairs were fine. But I did claims often because AHS would try to fix things that shouldn’t have been fixed like a microwave. I told them I would take the money and it took a lot to push them. They then gave me $350 for a microwave fix that they would have done. And even the place that came out, they fixed the microwave once but it broke again. They guy said he was going to have to come out a third time to be able to even get me a new microwave. he said I spent too much money which I agreed with.

We have a well and it stopped. We had no water whatsoever, so I was freaking out thinking that the well went dry. We just moved in the house a little over a year ago, and I've never had a well before so it was the worst nightmare. But AHS sent a contractor and they evaluated it. They took time to do the right thing and checked the well itself, and then the house. Fortunately, it was just the pressure control. It could've been thousands and thousands of dollars. I'm so glad that they were able to figure it out. They knew what they were doing and they were really professional. I was also very happy American Home Shield covered it. I would definitely use them again if I had any issues. When I needed them they've come through.

Our washing machine stopped working and American Home Shield sent Richard’s Appliance out. Richard’s Appliance was awesome. They came when they said they would and they did what they said they were supposed to do. They said that they couldn’t fix the machine because they couldn’t find the part to fix it. So then I was told to purchase another one and send the receipt. I bought another washing machine, and I need to fax them my receipt so AHS can reimburse me. I'm hoping I can call them to get the number to send the receipt to without spending another five days waiting on the line for an indefinite period of time.

American Home Shield's online site was user-friendly when I submitted a claim for the washing machine. The contractor came out for two visits with a few weeks in between. But I’m not really sure if the issue has been fully resolved. I’m still hearing noises and I’m still keeping an eye on it. Nonetheless, American Home Shield is a good company.

My realtor filed a claim for me to American Home Shield to have my house rekeyed which was part of the warranty package. I got called about when the contractor would come out and replace the locks. That individual called me 30 minutes before he arrived and when he did, he was very professional. He did good quality work.

Our issue started when the pool pump wouldn't come on, and if we couldn't run our pool pump, my pool's gonna turn green. A tech from Aaron Pools came out and told me that I don't have a pump issue. It was an electrical issue. So I contacted AHS again and then they had Sunbelt Electric come out. The guy from there was really, really good. He diagnosed the problem and it was in fact, an electrical problem so they got me all set up. Although it took a week for them to finish, everything was fine. The contractors were great.

I've used AHS twice in the last six months, and the first time they were fine. Both times, I submitted the claim online and the response time was not too long at all. The second time, I was upset 'cause Sears had canceled my appointment and didn't tell me. They went ahead and rescheduled it for a Tuesday, which they did this without even asking, and I wasn't happy about that. So, to compensate me, they sent a $30 gift card, but it was more of a hassle than anything. But overall, besides switching the dates on me, everything was good. I'm happy with everything.

With American Home Shield, you don't have to shop for your own technicians. They provide someone for you and they have always found someone to help on the issues. They also always get resolved so I'm happy with the company. One time, the washing machine was not working. It was plugged by some plasticky stuff in the back and nobody could figure out what the heck it was. I filed the claim with American Home Shield online and I paid my part online as well. After that, Conner's Appliance had to come out twice because they had to replace a part in the washer but everything seems to be working fine now.

American Home Shield is saying we owe them $75 and we’ve been getting a bill in the mail. But we had paid the contractor cash at the house after he replaced our whole air conditioner unit. On the other hand, when we had some people come back and look at the garbage disposal, they didn’t do anything. They said they weren’t allowed to accept payment anyways and that it would go through the business. That aside, everything has been good. American Home Shield has done anything that I've needed help on. I've asked and they've come. I even got a brand new AC unit. American Home Shield is amazing.

AHS is great. I had them years ago when I bought my first house. Years later, we switched but ended up canceling and switching back over to AHS. Their website is very user-friendly and it's amazing. You don't have to wait on hold. We filed a claim for the AC and the contractor came out within 12 hours. We live in a very small town and the fact that a local contractor was able to come out made it a lot easier. Otherwise, we would have had to wait for somebody to come out of Las Vegas, which is an hour away. And usually, it takes a lot longer.

Our air conditioning went out inexplicably on the last week of summer. Earlier in the year and maybe last year, we had a contractor out to fix the same air conditioning unit so we were concerned about it. We called American Home Shield and a gentleman came over. He said he knew what the issue was and he wanted to replace my condenser fan. It made everything cooler and he left. Later that evening, the ambient temperature outside was in the mid-80s and upstairs it was 94˚. It was 89˚ up there three hours ago so I asked why it wasn't cooling.

When there was a leak in the faucet, I submitted my claim online to American Home Shield. I got a good response from their reps and also from the technician. In fact, the technician was timely getting out here. However, the vendor used sent the wrong hose so he had to come back the second time. Other than that, the technician was very nice, friendly, punctual and fast. Since the repair, the faucet is doing well.

The first time I filed a claim, American Home Shield got this company who I called and they came right out. The reps were wonderful and I thought about doing it again. This time, when the doorbell didn’t work as well as two plugs, AHS provided the number of the provider and I sent an email back but I never heard from anybody. AHS charged my credit card for $85 but I should have hired an electrician. I need to sit down and call again and get some action here because this has been two weeks. It did not work out so well and I wish I had this resolved. People should go with somebody else.

Everything has been great since I started with American Home Shield. The last time I submitted a claim, I did it over the phone and the process was very easy. The rep was very professional and knew what she was talking about. The problem then had something to do with the air conditioner outside and a very nice and punctual guy came out and fixed it.

American Home Shield sent Sears to repair the microwave a day or two from when I filed a claim. The little latch that tells when the microwave door is closed was popped-off or dislodged on the inside. The contractor put it back in the right spot so the issue was fixed and it went great. The microwave works fine now and it makes it a lot easier for us to cook food. We've got a toddler who never eats anything on time so when he does eat, he has the microwave. That was a good experience with American Home Shield and their website is also user-friendly.