American Home Shield Reviews

Everything was fine with our recent claim with AHS. Unfortunately, though, it was the third time out for the contractors for our dryer, and it is not fixable. So, we had to go purchase one over the weekend. But the contractor said that he’s gonna submit everything in. That way, hopefully, we can get that covered and reimbursed from AHS. We are now going on the second year with AHS. We just moved into this house a year ago in April, so we’ve renewed that. And thank goodness we did because of the washer and the dryer. However, it is a little difficult to get a hold of somebody if I call in at AHS. Online is easy to do the service. But when it’s a redo, and I need to talk to somebody, it’s almost a 20 to 30-minute hold time, and every once in a while, we still get hung up on and have to call back and re-wait again.

The website is a bit annoying because it makes me select what is not applicable for what I needed. The first screen is the one that says the AC or furnace. But other than that, it’s easy to use. I’ve had problems in the past where they weren’t so much, but Outlaws Heating & Air was really responsive. They immediately booked me the next day, so they’ve been really on top of it. I had an appointment booked with them before American Home Shield even texted me saying that my claim was approved. They came out because the air conditioning unit stopped working. The tech put Freon in there, and then that was it. I paid for the additional amount of Freon that wasn’t covered. Outlaws is great. They're probably the only ones I’ll use out here. Everyone else so far has been really awful. But since last year, my experiences with Home Shield have gotten a lot better.

We had a preseason tune-up for our air conditioning. It was the same guy that did it last year and he said things looked good. The technician was fine. So far, I’m happy with AHS. This is my second year with them.

American Home Shield's contractor, Chesapeake Appliance Repair showed up in the window they said they would show up. They were very efficient and quick. The first time they came out, they realized they had to order a new part. The part was in within a week and my ice maker was fixed a couple of days after that. Chesapeake Appliance was amazing.

It’s been more than five years and American Home Shield has done more good than bad. The people were great, but these unexpected charges are a little tough to deal with. One time, I was without a water heater close to a month. I called for a plumbing issue and they sent out a guy from Sirius Plumbing. He called us the same day he came and he was professional. He had to replace my water heater and American Home Shield would cover the water heater up to a couple hundred dollars. The rest I would have to pay. Doing it that way, I would have to still pay the technician $1,000 out of my pocket for the new water heater and I was not expecting that.

We have two AC units and the one upstairs got to the point where it wasn't blowing any air out of the vents at all. We looked in the drain pan and it was full, so we turned off. The guy from Changing Winds was super nice and super professional. He was a one-man show. He blew out the line and he got it to where air was moving. But the drain pan kept filling up with water, so we asked him to come back out that Wednesday. When he blew the line out, he didn't know which unit went to what, which is pretty easy because there are pipes that go to which AC. He didn't know which pipes goes to heat, and he blew out our downstairs unit. It cracked something in that unit, where the pipe started leaking. He vacuumed out the pan but he never fixed it. It reclogged back.

The contractor told me while he was here that he was gonna recommend a replacement of the microwave since the same problem had occurred. This was the fourth time in a year and the fact that the microwave was 15 years old. But American Home Shield took a long time to decide what they were gonna do. I got several emails from the rep. They were back and forth. They were gonna fix it, they're gonna replace it, they're gonna fix it, then they're gonna replace it, then they're gonna fix it. Then finally, I got somebody who made the decision. After I made a call to the customer retention center, I was able to get the problem resolved. But not until then, nobody else was willing to even listen to what I had to say. This is not the first time that this happened. Seems like I've dealt with this every time I have a repair.

Updated on 08/10/2020: I submitted a review back in April about poor customer service. I got contacted by AHS. To their credit they agreed to send me a settlement check for an AC replacement for $1500 (I have several emails attesting to this). They told me I would get it in just 2 weeks. After I didn’t receive it I emailed the customer service rep I was in contact with. She was always very helpful by the way. She said their records said it was in transit. So I said no big deal and I can wait some more. A few weeks ago I emailed her and got no response and have now sent her 4 emails. I also put a note in the AHS email option online. I have not heard back from them. She might be out or not working for them now. But I have no way to connect with anyone. I am currently on hold and it is saying the hold time is 1 hour 50 minutes. I wish they had a better way to send an email but their website doesn’t have any options. I just want the settlement check they promised me.

Axis Appliance Repair came to fix the latch in our microwave door. They were good about the work that was performed.

We had a plumbing leak. I called AHS to submit a claim. It was a good experience. The contractor that came was good, friendly and very professional. He just came out and assessed the situation. Turned out it wasn't an issue with the plumbing. He was very helpful and pointed me in the right direction. AHS is a great company and they have a reasonable price.

I had somebody out to look at an issue in January. The tech said that he could do a temporary fix on the problem but the drain in the basement is crushed. This happens a lot in older homes. The guy made a hole so the water is going in into that hole. He said I needed to call a drain company. I can’t leave it like that. I got busy and COVID rolls around.

The tech from D&D Lock and Key was great. It took him about half an hour to resolve the issue. He fixed the cylinders and everything worked out fine.

I made a claim with AHS regarding my heating unit. Someone from Maeser Service Corporation came and he was very thorough. I initially put a claim in for this repair a few weeks prior and I was assigned to some guy that was just an LLC and it was just him on his own. He did not call me within 24 hours. I called him and talking to him, I felt like he was inebriated. He was also supposed to call me on the next day, which was Saturday, to see if he was gonna come that day. But he never called.

I had to call American Home Shield because they never called me back in 24 hours for the washing machine. I waited for two days and no one called. I called them on who’s available and then they told me what I needed to do. I paid $300 and something for the washing machine but we haven’t got a call to schedule an appointment. I don’t understand what’s going on. I also had an incident with some plumbing and they still haven’t gotten it right. They came out two times, a few different plumbers that I paid and it is still a problem.

When I submit claims by phone, it's difficult because I have to wait forever. On the internet, sometimes, all the options aren't there in terms of trying to describe exactly what the problem is. But I put it in the best I can and AHS calls and try and figure it out. Recently, Accord Appliance was sent and solved the problem, it was done efficiently and professionally. The first time they came, they had to find out what part needed to be replaced, and they had to order the part, and approximately a week later, they came back and fixed it. Everything was done fine.

I have a room that's too hot. I submitted a claim online to American Home Shield and they told me that their contractor, Royal Flush AC & Heating would come the next morning. Royal Flush called me and their tech was on time. He was knowledgeable but then my situation is not fixed. Currently, we're not entirely sure what the problem is.

I always like having warranties on my home and I've always had one even when I lived in an apartment. When I thought there was something going on with my washer, I requested for AHS to come to check that out. When I wash a load of clothes, the water would go out into both my bathroom and my tub. But then I had water just running everywhere. I called AHS back to ask if I could add that on to my original request. They said I had to make another claim. I couldn’t add it on to what I had already done.

Our recent claim with AHS regarding our appliance issue went well. The installation was great. The contractor came out and put it in, looked at the system and gave me a response of what they could do and what they couldn’t do. I’m very pleased with what AHS does. It’s very important to have a home warranty. All you have to do is make a phone call. And if everything works right, then you won't have any problem. It’s what every homeowner needs, that is if you’re not skilled to do anything as far as repair.

Getting a home warranty seemed like the smart thing to do and I decided to sign up with AHS since they were the first one that came up. I have the warranty for a couple of months now and it's a good deal. Recently, there was a loud noise coming from the air conditioning unit. I filed a claim online with AHS and their website was fine. Then I figured that in the next 24 hours I would hear from someone and it seemed like everything was on time. Also, the tech from TexAire Heating and Air Conditioning did what I needed. He was professional and he did beyond expectation. He fixed the problem and when he left, the noise wasn't there anymore.

I filed my claim online, then I was contacted by the Certified Heating group. They came in two days, replaced a part and the unit worked for that day. They helped me with the air conditioner, and then we had a hot day coming through. I used it and it just blew hot air, so I went online that day and did the request again. The vendor contacted me, and they were out early the very next day then they repaired it. The compressor had a wiring problem and they replaced it. Everything is working properly now and I'm very satisfied with it.

Everything went quite smoothly with our recent claim with AHS. I loved the contractor that came out. I liked him so much that I've actually gotten him to come and do some work on one of my rental properties.

We had a leak and the contractor came out. They were very professional and timely, and they replaced the tank. They got it done within the hour. Everything went well and we had a great experience with them. This is our first time with them, and we would recommend them and use them again. Everything went perfectly and I’m very satisfied.

The claim was handled well. Advanced Appliance Service came out in a timely manner and fixed everything to my satisfaction. Other than the service call, I didn’t have to pay for anything out of pocket, which is great. I had one toilet that was rocking and almost coming out of the floor. They had to replace the bolts and another one that just wouldn’t stop running. I've always had Advanced Appliances who'd come out with everything and I've never had a problem with them. They have only had plumbing issues in this house since I moved in and they’ve been wonderful every time they’ve come out. I have also had a couple of different guys who have been great every time.

The garbage disposal didn't work. I did a claim to American Home Shield online and a tech came out after two days. He was professional and took care of the problem quickly. With AHS, I like the security to know that if something breaks down, I have someone that'll take care of it.

I'm a Realtor and Home Shield is what they offer with my real estate company. I've submitted claims over the phone and online. I was pretty surprised with the online submission. It went really good. I recently had a claim that Pro Plumbing came out for and it went good.

When my water heater started not heating, I noticed it was Sunday, so I didn't submit the claim until Monday. When I went online and submitted according to what they asked me, the process was very easy and simple. They told me they would be in touch with me, and they were in touch with me within 24 hours. Hers & His Plumbing contacted me, set the appointment up, and told me when they would be here.

I wanna make sure that I have lots of options available like with coverage and pricing as well. I had gone off the recommendation from one of my neighbors and I looked into different plans. There was a lot of good coverage for the plan that I purchased from American Home Shield. I've been pleased so far. A to Z Electric handled my first claim. I had a broken ceiling fan then a fluorescent light fixture that was broken. I ended up having to get the ceiling fan replaced. But American Home Shield didn't really provide me with options and say, "These are the types of ceiling fans you can choose since the one that you have is no longer available and can't be replaced." They provided a few options to the A to Z Electric then they just found one and said, "We have a ceiling fan for you." They sent me a picture of it and I approved it but I didn't really get to choose. That probably would be my only request if I ever have to use AHS again in the future.

He had also looked over the rest of the unit and said that the outside unit and the inside unit don’t match. The coil wasn't right and we had problems. I might have an air-flow issue in the house. The rest of the house is colder in the front room. There are windows in the there. There are also three vents and I’m not sure if they’re blowing correctly or if the unit is not keeping up. But the rest of the house is the exact temperature. However, the living room and our kitchen are about six degrees hotter than the rest of the house. If we set the temperature to around 73, it’ll be 80 plus in the living room and kitchen.

We just purchased our home in January and we got American Home Shield in February. They covered more than what a lot of the competitors were offering. There were some things that we still have to pay extra for but at the end of the day, the basic coverage was better than most. Submitting a claim is flawless but we’re still on hold with ours. I got one portion fixed, which was the washer but we’re still waiting for the parts for the dishwasher to come in. The claim has been open for probably a month but given the current situation, I’m okay with it because it depends on where they’re getting their parts from. They’ve been very gracious to keep me on point with whatever, with the exception of this part to the dishwasher. But they came out and fixed the washing machine. The technician was very nice, skilled and quick. So, the whole process has been good.

I have been with AHS for a year now and the monthly premium went up from 39 to 46 but I never get an explanation of why it went up. They just increased the premium. Recently Foster's Appliances came out for our dryer and hey fixed the problem the first day. The claim went well.

Sigmond Plumbing repaired an outside faucet. I called AHS and they scheduled it. The contractor came the same day. That was our first time this year. I just put in another claim today and I had to do it through a prompt system. I am having a hard time getting anybody to come out today. An electrician is supposed to be calling me and I left two messages. I called back because no one was calling me, and I got to speak with someone.

Reynolds Heating & Cooling came out for a shortage issue after I made a claim with American Home Shield. Filing one was easy. The tech had to change a wire and get two lights working in the crawlspace. The wire had something to do with the furnace. It took four days, including the weekend, for someone to come out. I was pleased with the work done. So far, it's been good with American Home Shield. But I don't like that my monthly rate went up. I'm not sure why that went up too. I just had the home warranty for a year.

Updated on 07/12/2020: Requested American Home Shield to not renew my service which would renew the end of June 2020. I also advised AHS that I would not sign a new contract that was sent in May. After waiting for 3 weeks to have my AC fixed and had to do it on my own, I did not want to renew and would never want their service again. I spent $450 to fix my ac plus to local repair person. Also $125 to have it checked which was paid to American Home Shield. American Home Shield reimbursed me $250 for the repairs.

I submitted a request online to the company when we had a clogged piping coming from the kitchen going out. Submitting it online has worked for me before and they gave me a notification that the service would be the next day. Plumbers Inc. was a little late in coming, but it was within the parameters and they did a great job. Now, it's working just fine and I have a happy wife.

The heater would not come on, and so I submitted a claim for it online. American Home Shield's website was easy to use. They sent me a text or an email saying who they had referred it to, and then R&R HVAC came out within a couple of days. The reps were fine. They came out and they had to go get a part. Then they came back and finished fixing it and it was fixed. Everything has been okay except for that one time when I've had it not come on. If it happens again, I will call again.

James Brittingham came out and they fixed my refrigerator. They did a good job with that. My ice maker is fixed. I didn't get my microwave fixed because nobody wants to risk trying to take it down. They're afraid of damaging my cabinets, so my microwave is not fixed. The GE guy came out and he didn't wanna do it either. James said that if we could get it down, he would be glad to fix whatever they think might be wrong with it. They're afraid they're gonna strip the bolts, so my husband and my son will try to get it down and then I can call AHS back. I haven't called them back since the GE guy left there, but I was thinking to go on their website and see about having them come out and check my water heater too. So far, everything's been fine with Home Shield. They're doing the right thing.

My hot water tank started leaking one time. I submitted a claim to American Home Shield who then dispatched a company. However, that company which was dispatched wasn't gonna be able to make it 'til the Thursday after the Sunday when the leak started. I got in contact with AHS who then found someone who was local and who could come right away. The tech was at our location within an hour and within 24 hours, I had hot water again. AHS should dispatch people who are local instead of those who are an hour and a half away. Still, everything went fantastic with my claim.

We had problems with the pad on one door and the door opening properly on the other. AHS assigned Cornerstone Electric Door for our claim and they came out. They assessed the problem and got the parts. Typically they’re not out here but once a week because they’re from Nashville and I’m in Clarksville. But they got all the parts together, came out the next day and did the repair. It was very quick and professional. They were courteous too.

The original air conditioning claim was done online. The heating and air conditioning gentleman came out. He spent a long time going back between the air conditioning issue -- and there was no power. He asked me where my breaker box was. We walked out there and there was a breaker popped. We flipped it and the heat was able to come on. Then he turned the heat off and he went to turn the air on, the same thing occurred. As soon as the air kicked on, it flipped the breaker again. Relatively certain at that point that it wasn’t a heating and air conditioning issue but I had an electrical problem in the panel box. Unfortunately, a service call is 75 bucks for no reason because it wasn’t really for him. It was really an electrical issue.

Some things in this house are brand new and some things were needed to be replaced. First, I had a company come out for my water heater claim. The tech kept thinking it was the cartridges from my master shower. The master shower was Legacy Brass. Legacy Brass is out of business and they're gold-plated and high-end. You can’t find replacement cartridges. I looked all over and went all over the place. I went to Millers Elegant Hardware ‘cause they were the ones that helped me last time and they think it was the hot water heater, and so did I. So, we went back and forth and then I had Kintex come out. Mario sorta fixed it the first time but it lasted for a week or two and then I had the same problem again. Mario then went in and found that it was a ball bearing thing that probably broke off from one of the other pieces. He took that out and it worked a little bit, and then it started getting leaks.

We live in a desert, so it’s like 120 degrees over here and when I report air conditioning problems, the company American Home Shield hires takes 24 to 48 hours to respond. Other than that, submitting claims is pretty easy and quick. I had a claim for the washing machine. It was flooding the top of the washer and the tech from Sears said it wasn't flushing the softener into the clothes.

American Home Shield was already established as part of the agreement when we bought the home and we just carried it on since then. We’ve been with them for over 12 years. My washing machine was extremely loud and something was wrong with it. I submitted a claim online to American Home Shield and the website was user-friendly. I didn't have any issues with it. A text message was sent out and the contractor, A & R Appliance Repair, called the next day. They were great and I had no problems with them. The technician found out that the bearings were shot and they had to be replaced. Since then, the machine has been quiet and it's working.

I’ve had serious issues with AHS in terms of communications and the communication between AHS and contractors. It took me eight phone calls to get the two refrigerators replaced and I was on hold for an hour sometimes. I know a lot of it has to do with coronavirus and, but it has been extremely frustrating. I had a bunch of things hit at the same time, so I was gonna be stressed anyway. But that made it more stressful. My most recent claim was fine though. The contractor arrived on time and replaced the AC's capacitor. He was very professional, personable, and considerate.

Relaxed Heating & Air went to fix the AC but when the house gets to the temperature it's supposed to turn off, the motor outside keeps going. I called them and the guy from the contractor went to my house and he told my daughter it's gonna be $200 for cleaning up the unit, if I approve it, and I said no. So I called my insurance, they told me they cover for the cleaning. They told my daughter if they clean it up, the unit, the motor is gonna stop. So I called another technician from my own, so he can go to clean up the unit. The tech said that cleaning is a fix to the problem because the unit wasn't too bad. He told me he saw units before and they're worse than mine. But the motor continues to turn on so I have to unplug the fuse so the motor would stop. Other than this, AHS so far is working great with me.

I am satisfied with the claim handled by K F Plumbing. The guy that came out did what was needed. Something was wrong with the faucet. When you turn it on, water would shoot up into the ceiling. He put a new faucet and everything was okay. I’m satisfied with it. For the air conditioner however, the contractor wanted us to pay $400 for the coolant to go in the air condition, so we went backward and forward with that. American Home Shield should have paid for it but they refused.

All Points Plumbing came out and everything worked out fine. They fixed the problem so it was good. I asked for the service on Friday and we didn’t get anything taken care of until Tuesday of the following week but I think that was just because of what’s going on in the world today and our timing of when we reached out to American Home Shield. We’ve had the service since we bought our house in January 2019 and I feel great about it. We had one when we were renting and that was convenient for me. So when we moved to our house, I did that.

My AC was not blowing cold air. The outside breaker switch in the outside unit was off. The contractor turned it on, checked my pressure, checked my Freon, and it was all good. I had a bad experience with American Home Shield last year on a leaking issue. The plumber didn't have the right part and wasn't able to address the issue for another week. American Home Shield said that there was nothing they could do in terms of speeding up the process. If the service person makes a mistake, they should be able to find another service person to fill in. Other than that, it has been fine. It has mostly been pretty smooth.

I’ve been pleased so far with American Home Shield. My recent claim regarding my plumbing issue went well. The tech took care of it quickly and efficiently and did a good job. He cleaned out the pipe. He knew what he was doing ‘cause he fixed the problem.

The refrigerator was not working and I first put this claim in February. A technician came out within two or three days later. He wrote on the slip that he left that everything was working fine and it just needed some freon. The compressor was working fine. Now, we’re in the pandemic and we’re out of refrigerator for three weeks. When the guy came for the Freon, they left first then came back and said that I needed a compressor. That’s the part that has to be ordered.

I just moved in so I wanted the locks changed and Ed's came out within a few days. The tech told us that he was gonna stay outside on the deck and he changed the locks from there. He finished it, gave me the keys, and told me to make sure to try every lock. I did and told him that everything was fine. He gave me the invoice and told me to call him if there were any problems and let him know.

The contractor that came out for our AC issue was very nice. I like that he told me things that I can do to avoid that same situation happening. I’ve had him before. Because my unit is in the garage, which is the case for most of the houses in Port Saint Lucie, so when the temperature goes up, we tend to have a condensation problem because there's less airflow in the garage. He’s always been very nice, very helpful and quick. I am very happy with American Home Shield. They are all so much better than the company I had before. I get the service a lot quicker and I like the fact that I only have to pay my deductible and that’s it. And every person that has come out here has always said, “You have a good one.”

The first guy who had been fixing the stove three times was coming back and we told the AHS to send somebody else. They sent this guy from Riser Services. He went and he changed the part. And two days later, again, the stove was not working. I called again American Home Shield and they said they were going to send him back. AHS and I were calling him but he was not answering. I was so frustrated that I called American Home Shield to give me back my $75 because I was going to hire somebody else locally but they won't. I have been with AHS since 2012 and this time was a frustration. They hung up on me twice.

One time, our refrigerator water and ice machine was not working. At the same time, my dryer had this high-pitched squealing sound. We use the two appliances all the time and when they broke, it was very frustrating. I submitted a claim online to American Home Shield and went through a simple and easy process. I got an email right away saying that I would be called the next morning and that if I needed to get a hold of someone sooner than that, I should call the number they gave. Mr. Appliance of Greater Livingston called the next morning like AHS said and they were fantastic. I would use their service again. Everything has been perfect since they came out. An AHS warranty is a good deal. It's a good idea to have. We’ve used it a couple of times now, and it has been great.

We submitted a claim online and AHS said immediately we'd be notified in a certain amount of time. We put the claim in on Sunday and I got an answer that afternoon. The US Air Conditioning of Texas guy called and was here Monday. He was very efficient. The initial issue was the unit wasn’t working. The first time, the air wasn’t coming on. The tech said it was an electric problem, and worked on that. Then they said it wasn’t the problem, and they sent out an air conditioning man that had two or three people out here. We live in Texas and it’s hot here. With the air conditioner working, it’s a lot better than when it’s not.

AHS has always done a great job and they have gotten folks to my house in a very timely manner. I’ve had them for years and they have always contacted me. My experience with them has been carefree and simple. I call them and explain the issue, then they get a tech out. They then send me confirmation and let me know that a tech has been assigned.

There was something wrong with the range so I called in the claim and somebody was scheduled within 24 hours. So it was good. The contractor had to order the parts and then a couple of days later, they came and fixed it. They did a good job. Everything’s working fine. AHS is a good service. I’m happy with it.

It's been easy to get through to American Home Shield. They've got in contact with the appliance repair people and sent them right out. Liberty came out and replaced the main line for our refrigerator claim. It took a couple of weeks for the tech to get the part in and then it was a while before our schedules matched because I was in a 9:00 to 3:00 in the morning working shift. We finally got our schedules to match up and he came and put the part in. But the second ice maker is still not making the ice. The tech said it might take a couple of days but I gave it about four or five days and it's still not making ice. I called Liberty back and I got a recorded message. I reported it that it was not yet producing ice and on their message, they had said that they were shut down for the Coronavirus.

The thermostat wasn't coming on properly. I called the claim in and spoke with somebody at American Home Shield. They said the contractor would be out in 24 hours and Service Mechanical of Tidewater was out the next day. They checked the thermostat and changed the batteries in it. The heat has been running really good. Service Mechanical has been out here to my house many times and it was excellent with them. Also, I've been with American Home Shield since 2015 and I love them.

My AC didn’t function and I called Home Shield the next day. They very quickly responded and a technician from J-Tech Mechanical came. He found what was wrong then made the AC function again. I wish contractors never come because there is no reason. If there is a reason, they can come as soon as they can. For my claim, I called in the afternoon and the next morning, the technician arrived. That was what we expected more or less. From time to time, we talk with friends about our home warranty and I tell them about my experience.

Filing the claim for my dishwasher was easy and everything has been going fine since the repair. I’ve had AHS for years and they have been fine.

I called American Home Shield and they set up the service. The guy from OKC Appliance King called me and it was great that he came out so quickly. The dishwasher was like it wasn’t plugged in and it was something in the circuit board where the readout had gone bad, and he fixed it. He got it to where I could run my dishes, so I didn’t have to wash them.

The air conditioner was working fine. And then one day, when it went to kick on, it just was blowing hot air. Arizona Diversified Air figured out that the problem was a control switch up there. There was a wire that was damaged and then they got it all fixed up. They did a good job. They were here just one day. It was a couple hours. They fixed something that was a possible fire hazard. And now, it's running way better than ever now. The guy who came was new and didn't have as much experience, but I'm fine with that because you gotta learn some time, as long as you got the right answers and figured it out, which is what he did. American Home Shield did really good. I was really happy with them.

American Home Shield has been fine in terms of their responsiveness and fixing the problem. I had four requests with them. There was a pool equipment, the cooktop, the oven, and then we had an evaporator coil gave out. I had some issues on a prior request where there was confusion on their end or on the service provider’s end regarding a range. Our cooktop kept having problems and they couldn’t figure it out until they finally got the right person out. On the oven claim, the thermal fuse went out ‘cause the temperature had gotten too high in it. Texas Gulf Coast Service Center came out and figured out what was wrong and came back a week later and fixed it. On the AC stuff, I was still charged $700 to replace the evaporator coil even though it was supposed to be covered under warranty. I could have gotten somewhere else for $700 and gotten it done.

So far, the experience has been great. I just bought this house and with all this COVID stuff going on, it's hard to get anyone to do anything so it's nice to just call and have someone come out and fix stuff. Home Service Corporation fixed two issues in the toilet. It started rocking so I think it needed to be reseated and then it was running so I had to turn off the water every time I finished using it. I had submitted that claim online and the website was user-friendly. I did it last night and then someone called me this morning. She told me between what time the guy could come then an hour later, he actually called me and said he could show up early. So it's been a great process so far.

My washer-dryer didn’t have any heat. I called Home Shield on a Thursday or Friday, then AG Appliance Repair was there on Monday, even maybe the next day or two. It was pretty quickly. AG was able to open up the heater. A fuse blew. They popped the fuse in and were in and out in 20 minutes. I appreciated that the techs both wore N95 masks. They came in, did their job, and got out. The heater is working good.

The display panel on the dishwasher had gone out and the vent hood had a really bad rattle when I turn it on. I submitted the claim with Home Shield online and I got a text afterward. The tech from Quality Appliance Service was very nice and very helpful. He fixed our dishwasher and a part of the vent hood. It's all been working. We were not happy with the service company that came out before Quality. The guy was unprofessional. He had fixed the dishwasher before, but he had to do it twice because when he came out to fix it, he didn't install the install panel correctly. We had to wait more time for him to come back out and do it again.

American Home Shield sent Lowe’s for an appliance. Everything that they did was great. I would definitely have them back. We are getting ready to end our second year with American Home Shield. The first time, it came with the sale of our house. It’s something that the sellers included. And then we renewed with them because we had had so many issues with our air conditioner the first year that we wanted to stick with somebody that kinda had a history of what was going on with it. When we had an issue with our air conditioner, it took a very long time to have it fixed and I was stressing to AHS that I had a son with asthma and it was hot outside, and our house was getting way too hot. It was out of their control, but I felt like they could have tried to push it a little more than they did especially considering I have a son with asthma.

One of my circuit breaker on my circuit panel was stuck to one side and the tech from Queen Electric repaired it. And then, the garbage disposal came on and wouldn't go off and he fixed that switch as well. I submitted my claim with American Home Shield over the weekend and the tech came that next week. He did a good job. So far, I've been satisfied with the work that they've done. Also, if I wanted to cancel the service before the tech came, it was no problem. I was able to cancel the service and AHS refunded me my money. So, I was satisfied.

My garbage disposal wasn't working. I submitted a claim online to AHS. They called me back and gave me the number to set an appointment, so I did. The contractor that came was great.

Everything went well with my AC claim. Due to what’s going on, they were pretty quick to respond. The contractor came and replaced the part that was damaged, and so far, so good.

I used to live with my ex and we had American Home Shield at our house. We always had good experiences so I’m sticking with it. It was super easy making a claim. I did it through the phone before. I have renters in that house now and my property management company took care of all of it when a claim was filed and AHS sent out Arizona Value Appliance Repair.

I got online, made the claim, and within 10 minutes, I had an email back saying who was gonna be there and the appointment was set up. So, that way was fast. The contractor was very good. They responded as soon as they could, in less than 24 hours, and made sure the problem was corrected before they left. The only thing is Freon’s 70 bucks a pound, so I don’t quite understand why American Home Shield only pays $10 a pound. It’s their policy but they could cover a little more on that. But so far, it's been a pretty good experience with what I've had to deal with. This is the first time I've done a claim. If I would’ve read the comments about American Home Shield on Facebook, I may not have gotten it because most of them are negative. It kinda had me worried. Out of 400 comments, there's just a handful of good and everything else is bad. That many bad comments kinda make you wonder.

The AC went out one night. It was making a lot of noise and we shut it off. It's not good when AC goes out in South Florida. I called up Home Shield to make sure it was covered and they said we were. I got a phone call shortly later from the AC company and I tried to get them out that day, but they said they were booked up. It was almost 4:35, but they couldn’t do it. But they said they’d be here the next day between 12 o'clock and 3 o'clock. That was the earliest I could get them. And my wife said that exactly at 12 o'clock, they were here. The tech from AAA All Brands came in and said the fan motor was bad. He took it off and replaced it. When he was finished he put half-pound of Freon in that thing. I thanked him and he went on his way. It was very easy.

An issue came up with my thermostat and it never stopped heating. At one point, I turned the hot tub on, I got in and it was just steaming. When I got myself out there, my skin was just bright red. I went over to the heater and turned the temperature down to see if it would turn off, but it never did. I explained that to the tech and he said he knew what it was. He came here and he had what he needed to fix it. Everything was perfect and everything was taken care of. He was good and very professional. I also love the online submission process. It's super simple even for me to understand. If I can figure it out, anybody can. Whenever anybody asks for a reference for a home warranty service, I always tell them about my good service with Home Shield.

I’ve had several things break down and American Home Shield has gotten them fixed. Some of their contractors are not so good. I’ve had trouble with a contractor but not lately. The latest one we had was H & H and they were good.

We were selling our house and one of the requests of the buyers was to have the furnace cleaned and certified. I had called a plumber to come and fix another issue that we had. He said that he couldn't certify the furnace or it wouldn't pass. So I called American Home Shield, told them that we needed our furnace cleaned and certified. They said they'd send a representative from the Majestic company and they'd get their determination from them. He came out, took a look at it, and said he could certify anything as long as it would pass. So he did his tests and found out that it was actually working better than I originally thought it was. So we got the situation resolved. The buyers end up buying the house and we're leaving Minnesota for Virginia in a month.

My built-in microwave went on the fritz. It didn’t do anything. When submitting a claim, I went online, put in the order and then they contacted me and scheduled a time. That was easy to do especially ‘cause I was at home at that point for the corona thing. The technician was saying there were several problems and he put in the order and they declared that it needed to be replaced.

My mom got me a subscription to American Home Shield for a couple of years ago as a gift. I picked it back up because I have a home and I knew it should be covered. For an AC issue, I got Total Air Care as my contractor. They worked really well with me but it took a while. When they initially came out, I didn’t know that there was a need to have what they called a stepping board going to my unit because it is in the attic. The first time, they weren’t able to go up and look at the air handler. They came out a couple of times but I had to make it safe for them to go up into the attic. After that, they realized there was an electrical problem. It took a little time to get an electrician out here.

I’ve had very good response with American Home Shield. They’re very concerned about the situations, and very considerate. Contractors clean up afterwards. I couldn’t ask for anybody outside better. Supreme Plumbing did a good job just like they did before. A piece broke in the toilet bowl area, in the back where the water drawer is. It kept flipping the heavy lid off with the back force. I had to set it off, and then call AHS and have the contractor come out to look at it. The tech had to put a new piece in. He was here for about an hour, and everything was fine. The tech was very friendly. That’s what we liked about him before. He was very professional.

The contractor brought everything that he needed right away. But he had to get a part and it took a couple of days, which wasn’t very long. But, he got the air conditioner working while he got the part in. I was very satisfied with the timeframe.

Everybody did great. I had a nine-year old clothes washer that failed and Sears diagnosed it. Sears and American Home Shield were really good, and all in all, I've been happy with American Home Shield's service. Everybody that they contract with has been top-notch. Also, American Home Shield is very busy and when the technician recommends a full replacement and our appliance is down, it's very important. If I would just sit back and wait for them, my wife would be really ticked at me. I usually have to call and prod them to get things moved, or else it could be days.

Having Home Shield, we always feel like if something goes wrong, we don't have any issues getting it fixed, although we may have had some things that took long, waiting for parts and this and that. My husband seems to think it’s a pretty easy process to go through. The air conditioner wasn’t cooling and Express Comfort diagnosed what the problem was. The tech seemed polite, professional, and clean. American Home Shield got back with us and then we settled it with American Home Shield.

American Home Shield sent Brothers Appliance and they changed the gas hose. It was throwing off my carbon monoxide detector and they changed the gas line hose, and it stopped. When they came out, they were supposed to fix the oven but they just unplugged it then plugged it back up. It worked the two times that I used it within two weeks, and now it’s not working again.

We like American Home Shield. It’s fairly easy to use. We had an AC problem, and Legum’s had quoted the price. But then, when we finalized everything, due to the current Corona pandemic, they didn't have the personnel to do it. So, we had somebody else come out. PC Homes ended up fixing it Saturday. There was a delay. But there wasn’t anything AHS could have done.

I have been with American Home Shield for about 20 years. When I purchased my home my realtor told me about the company. In the beginning the service was excellent. I did not have any problems. In the last year or so the customer service has been TERRIBLE!!! Last month I called to make a payment and my account was debited 14 times. While I was on the phone with the CSR the fraud department from my financial institution called. I stayed on the phone about 2 hours trying to get it corrected. I was told that someone would call me back, no one did. I had to call back about 4 times before I got to speak to a manager and was refunded.

The last time with American Home Shield, the guy came out and he said he had to go order the part. Two weeks later, I called because the light went off in the water heater again. Two weeks later, I called, and it was the woman in the office and she was a little abrupt. She said, “I’m sorry, he's not gonna be able to get out.” I said, “The water heater has gone out. I tried to fix it and the thing broke. It’s on pilot and I’m afraid it’s leaking gas. And I’d like to have him make sure he gets out today, sometime.” She said she’ll call him but he didn’t come. I called three times that day. We called PG&E to make sure we didn't have a problem. That was on Friday. He came on Monday. She told me he was off all weekend. They were closed. I said, “You’re not a good deal.”

The Fridge Guy came out and everything went very well. The tech came in, looked at the refrigerator and had an idea of what was wrong with it. He fixed the first issue that he thought it was. That was resolved, but that didn't solve everything. He had the part that was needed, and he was in and out. He knew what he was doing, and he talked very highly of American Home Shield. Things could always be cheaper with them but other than that, I've got no complaints.

AHS has done everything they said they were gonna do. I’ve been with them for a couple of years and like their claims representatives. The contractor they sent for my stove did a good job. I’d have all the knobs turned off on the top for the burners, but the stove would turn on. I was worried about my house catching on fire when I’m outside. I thought they were gonna replace the whole stove, but they didn’t. They replaced the control panel on the bottom. They were quick and came out there a lot faster than I thought they would and fixed the problem. AHS also replaced my refrigerator when it went bad on me, and that was pretty nice. I'd tell friends that they ought to get AHS. They’re crazy if they don’t. It’s the best $59 you'll ever spend.

Our AC was blocked and it stopped working completely. The tech from ACE Heating & Cooling fixed it. I've had American Home Shield a long time and they’re much better now than they used to be. Now, when you call, they take care of it faster and I appreciate that.

My AC wasn’t working. I first filed a claim online and then I called because AHS needed to get it assigned to my regular maintenance company. The company was able to come out within 24 but they called me and said that they got a bigger emergency. The weather had cooled by then so I told them that they could just do it the next morning. They were able to come out in 36 hours. It was not long at all. The technician was excellent. Everything has been good, so far. But I was told that there was a fuse that was blown and they might have to come back out or not. But in the meantime, the AC is running. I like the comfort of knowing that if something major goes wrong, I have some coverage with American Home Shield and it also helps with the smaller things.

A couple of years back, we could have had somebody come out and check the heating unit in the fall before we started using it and they stopped that. However, when I requested service for a plumbing issue recently, the agent was very good and Colorado Plumbing & Heating got here on time. The guy took care of the problem quickly and he knew what he was doing as well.

The air conditioning wasn’t working and Burleson Services came out. The capacitor had gone and they fixed it. We didn’t have a problem other than the fact it took a few days for them to come.

Express Appliance was the contractor that American Home Shield sent out after we made a claim. That went very well. My wife is really strung up about this virus so she asked if the tech, David, had a face mask. He had one. My wife asked him to put some little hospital footies on his shoes too. His face was like, "Huh? Okay." He took his shoes off and put those footies on. I went out and checked everything. We told him what was going on and he checked it all out.

The bearing had broken up inside the furnace. The contractors that AHS sent for it built a whole thing and took out the old one and put in the new one they built. The service of the contractors was great.

I went with a microwave which has a fan that was loud and acting terrible for three months. I put in the claim in December. Darien of Darien Clark and Family came out quickly after I put the claim in. I had him come out and he said that a part needed to be ordered. American Home Shield ordered it and they said it was gonna be three months to get it in. It took a really long time.

I've only had one claim. The contractor thought the tree's roots got into the main pipe in my basement. And when he took it out, it came out with some clay. He gave me the name of another company that I should call, but I never did. It went well.

My house was older and I wanted something to help cover the cost if I couldn’t afford to get something done myself so I had American Home Shield. Recently, AMP Mechanical HVAC Inc. came out on a Thursday to do a summer tune-up on my air conditioner. On Friday, the fan on my condenser was smoking really bad. The same gentleman that came out Thursday came out yesterday. I went on the AHS website and submitted the claim. I only wish they had an app to make it easier and faster. Overall, AHS was good. I enjoyed it.

We had a blower motor that was replaced in November, and the gentleman that replaced the blower motor did not hook it up to the AC. When I turned on the air conditioning unit for the first time for this season, the AC unit wouldn’t turn on. That was resolved, but when I turned on my air conditioner again a week later, it froze up, and it was determined that I was low on coolant. The contractor came out again and this last service call was super bogus, when it comes to the coolant, which is so expensive. It’s a $100 a pound and American Home Shield will cover $10 per pound of that, which to me is a slap in the face.

The capacitor on our AC had gone out and A-US came out the day after we made the claim online. It was a quick fix and it's been good ever since.

My air conditioner wasn’t working. That was the first time I was using AHS and I had not set up an account yet and so I called to make sure everything was gonna be okay. They had somebody come the next day. The technician from Consolidated Mechanical called to say he was running late ‘cause they were busy. But he was okay and nice. He said he put some kind of fan motor on it, and after that, it worked.

Since the spring, I switched from another home warranty that I got with the house to American Home Shield because I liked the pricing better and because I have a new house and I don’t intend to use the warranty that often or have any catastrophic failures. However, when the refrigerator light had stopped for some reason and it wasn’t working, I notified American Home Shield. Mr. Appliance of Mid America came out the day after and the tech took a look at it, then he decided he needed to order a part which was the main light in the fridge. It was about three days later and they contacted me and said he was on his way. He came over and replaced the light and everything works great. This was a little $125 fix, which is fair because I didn’t know what was wrong with it and I didn’t really have time to spend troubleshooting it. It was also my first time calling American Home Shield and it was a good experience.

We have been very very happy with American Home Shield. We have two condos with them and have always been extremely pleased with the plumbers or appliance repair people they have sent every single time. In the five years we've had them though, the prices have gone up. While I weigh that versus having to buy a thousand-dollar appliance, it would be nice if their warranty was a little less expensive. People who are considering a warranty should understand what they are getting. If there are things that they think are always included, they need to be sure. American Home Shield has tweaked some things since we came on board. Even so, the things that we wanted before are still there on their coverage which is why we stay with them.

In the three years we've had American Home Shield, they’ve done a good job. Everything that they’ve been providing has been fair. One time, they sent A-US Air Conditioning for my claim and I didn’t have to wait too long. They told me that the fan needed to be replaced. They went to get the new fan, replaced it and everything’s working now.

I had a faulty garbage disposal that was locked up. I called in a claim for it to American Home Shield and the rep told me that their tech from K&S Plumbing Services LLC would be at my place at a certain time. K&S came when AHS said they were gonna come. They replaced my garbage disposal and provided good service. Everything has been satisfactory since then.

I called American Home Shield and they had Tap’s Lock & Key service come out and replace the key. I was satisfied with the work that was done.

My mom used to have American Home Shield and she liked it, so she recommended it to me. I’m glad that I have the warranty and my experience with them has been very good. Any time I’ve had to use their service, I’ve always been contacted within less than 15 or 20 minutes by the vendor. Recently, I submitted a claim through the internet and American Home Shield's website was very easy to use. Then, I learned that my claim had been assigned and somebody would be contacting me. And in less than 15 minutes, I heard from A Plus Comfort Air and Heating. They came to fix my air conditioner and they were really quick and nice, so I didn’t have any issues with them. Their service was great and the air conditioner's performance since the repair has been very good.

Since 2005, I've had American Home Shield and compared to before, submitting a claim online now is a lot easier. It’s great. I can pay right there online and it eliminates the “Give the money to this guy or don’t.” It’s much better than what it used to be. For an issue with my AC, A to Z Electric came out and their tech was nice. He didn’t have the part that he needed so he went and got it. He came back and fixed the AC. It was pretty quick and all was good. The only thing is my fuse box wouldn’t close anymore. It doesn't stay shut and I don’t know why.

My garbage disposal was running water under my sink and then my toilet was leaking water. When I first submitted the claim for the garbage disposal, I did the automated process but it wouldn’t let me add a toilet. It would only let me do the garbage disposal. I didn't wanna do that because I would still call in two separate orders and American Home Shield would charge me two service fees. So I called back American Home Shield to let them know I was putting that on one order since it was the plumbing. They told me that I will receive a call in 24 hours to 48 hours, but I got contacted immediately and the representative came after the next day. He was really good. He was very professional and the work was really great. Everything's working fine.

It was a compressor issue and A-US Air Conditioning of Texas came out first to figure out what the problem was. The tech did so immediately but he doesn’t carry the compressor unit on his truck so they had to send another couple of guys out with a truck. They did that a few days later and they did some upgrades. They also had it to code so that was great. All in all, the guys did a super job. There was no problem and the unit now runs really well.

Mountaineer Appliance was fantastic. I like that they gave detail for detail, and expectation. They didn't panic and they let me know immediately, "Okay, we diagnose this problem. We're gonna have to order it. It's probably gonna take at least a week or 10 days, if not more." They were very open with all information. And if it was taking longer, they would call me and check up and say, "Hey, it's taking a little bit longer. We just wanna touch base." When it was finished, they called me and said, "Hey, we're hoping that service was good." They were great people all around. I love them.

If you have American Home Shield and nothing ever breaks down, it feels like you’re spending money for nothing. But when you have a house, things are always breaking down, and that’s what happened. I've been in my house 10 years and there’s gonna be some more stuff that breaks down. Having AHS is very beneficial. My air conditioner and my microwave went out. And eventually, I knew they had to repair the same things and I eventually got a new microwave. But without AHS, I wouldn’t have been able to afford to get those things fixed with cash. My most recent claim went well. The tech was on the quiet side, but he also gave me some advice on getting my ducts cleaned because I have a lot of dogs. He said that I might wanna look into that in the future. He had to order a part and came back the following Monday. So far, my appliance is back up and working.

Filing claims with AHS is easy. The first time, the contractor quickly resolved the air conditioner issue. The second time, finding the electrical source problem was a hunting game.

There was a leak in the shower and a leak in the toilet in the same bathroom, and my plumbing claim did not turn out as smooth as we had hoped to. It was a four-day ordeal and the toilet was good. That was an easy fix. However, when the guy tried to take a piece off, the shower broke inside the wall and he couldn’t get it out, so he had to remove the tile and cut open the wall to repair that piece. I have not used that shower since the repair, but it looks good. I ended up just getting my entire bathroom redone though.

When I had two backed-up toilets, I went to the American Home Shield website to put in the claim. Within 24-hour, they answered me on the website to get back to me. And by Monday morning, someone was here to help fix the toilet.

The process of submitting a claim is pretty easy and straightforward. We prefer doing it online because sometimes you just don’t have time to sit on a phone call or wait for somebody to get everything sorted out. We’ve used American Home Shield three times now for refrigerator and AC twice. The AC unit wasn’t cooling and we had had American Plumbing Heating & Air Conditioning out here. Our AC is probably gonna go out again because it’s 15 years old. Other than that, it has been pretty straightforward with AHS.

When I moved into the house, everything looked like it worked but there was something wrong with the water. My son is in maintenance so he was putting in a new faucet for me in the kitchen. He had to go turn the water off on the hot water tank and we couldn’t get it turned off. They were frozen in place so they had to replace those turn-off knobs. I called and American Home Shield sent someone out, and everything went great.

I've had American Home Shield on this house since February. But we used the home warranty on other properties. They’re fine and so is our local rep. I made a claim when the light in my ceiling fan was not operable. Jaeger Electric was assigned to come out and their tech was fine. He tried fiddling with it. He wasn’t 100% sure whether or not ceiling fans were covered by American Home Shield. The issue is still not resolved. He was gonna go back to American Home Shield to see if it was covered and I have not heard from him or them yet. It's been a week now.

My refrigerator freezer stopped working. I put in the call and got a call from the appliance company on the same day. And they came out the next day. They didn’t have the part that day. But they were able to get it within 24 hours. And it was handled pretty well. So, I was pleased. However, it’s been patchy as far as the quality of service of AHS. I have heat pumps in my home and they keep sending out the service engineers that aren’t qualified to work on heat pumps. I’ve been disappointed with their heating and air conditioning services. I would also like faster response times by their vendors because some things can’t wait a couple of days. But overall, for basic things like plumbing, they seem to be okay.

My American Home Shield coverage has been very well. For the most part, I’m pretty happy with the contractors that they have sent out although I've had some issues with other contractors. For a recent claim, Tommy D Appliance Repair came out and I like them. I would recommend them again. Everything has been fine so far with this claim. The refrigerator was delivered yesterday so everything worked out well. I really like my new refrigerator. My old one was in terrible shape. I haven't done the reimbursement part yet though.

The contractor was very timely. Everything was done right on time. I didn't get stood up for anything. My air conditioning needed some Freon and the tech put the Freon in and I haven't had any problems. Everything is great so far.

AHS has been able to fix all three of the problems I’ve had, but I can’t say I’m saving any money at this point. The very first call I had would have been kinda expensive. It was also time-consuming. When my water heater quit heating, the contractor had it fixed very quickly. All they had to do was clean off a grille. Apparently it had gotten dust and dirt out there.

The fan of my AC went kaput and Wolfpack Mechanical had to replace the fan and the motor. They called me literally within one day, came out the same day. American Home Shield approved it on the weekend and they came out on a Monday morning, and it was done. And the Wolfpack Mechanical is excellent to work with. The technicians were good and their customer service was really good. They were on top of it. They were text messaging me when my appointment was, when they got approval for the part, when they were ready to come out and when they were almost there. They also helped me get some air filters as well. And what I respected most about them was they didn’t take advantage of me and charge me an arm and a leg. They give it to me at their cost, which I was surprised with that during these times, that someone would go above and beyond and do something that they didn’t have to do. Everything is working well now.

The claim on my water heater was easy. All Valley Plumbing came out and they concluded that it was not going to get fixed. So, they had to buy another one and replace it. Afterwards, they were going to fix a wall because they had to make a hole on it. I had to call, which was not a big deal, a week later because I had not gotten a call from American Home Shield. They sent somebody else out and they fixed the sheet rock. Overall, everything was great.

The tenant in Arizona called and said they have no hot water. The technician had to replace a part. After a week the tenant called me and said that there's no hot water again. I called the plumbing company, they told me to call AHS they can so they come back. AHS called and said we had to replace the whole water heater. I filed a request as to when they will replace and they would let me know and go over there. My call for the LA house took so long. The tenant told me that the plumbing company just stood there for a few minutes and did not touch anything. They said they turned it on but the water is off. Now the unit needs to be replaced as well.

Our AHS warranty is original to our house and we've kept it in the hope that when something goes out, we'll be able to get that thing replaced. There was a time when our AC was running but it wasn't cooling. We submitted a claim online to American Home Shield and it was a quick and easy process. Their website told me that someone would get in touch with me. Their contractor, Metropolitan Heating & Air Conditioning, got in touch really quickly and within 24 hours, we had an appointment scheduled. The techs were really efficient, friendly and professional. Things have been working well since they came out. It was nice to have such a quick resolution.

The contractor was great, very friendly, professional, and I'd probably use in the future. Unfortunately, it was just a simple fix that I could've done myself so that was my fault. If only they have maybe simple troubleshooting steps, I could've done a better job and saved the contractor some time. Basically, I gave away $100 for something that I could have done easily. It'd be good if I could get some kind of refund, but I'm sure they don't do that.

The day that I put in the call to American Home Shield, Camden Service Center sent a technician out to see exactly what the problem was and to make sure that the garbage disposal was faulty. They unfortunately didn't have the part on the truck, but it was cool that they came out that day to check it out to see what they needed and what was wrong with it. And then first thing the next morning, they sent a technician out and he repaired it.

My spa claim went well. I had a problem with the motor and Solar Beam Pool and Spa had to replace it. They had to order it. They waited on the motor to come in, which was less than a week, and they called me and let me know what was going on.

The kitchen drain was pretty badly clogged and because the dishwasher couldn't drain properly, it was causing the dishwasher to flood. But now, everything is working fine. Gaithersburg Plumbing came out and I knew that the drain would need to be snaked. But they didn't have a long enough snake. The drain runs under the floor for at least 40 feet so they had to go and access the drain from the crawlspace and then start the snake there. Whenever they have to go in the crawlspace, a company also has to have two technicians, and originally, they sent out one. So we had to wait for another team to arrive so that one person could go into the crawlspace while the other one stayed outside the entry to the crawlspace. From that point on, it took them another hour or so to fix it all.

I’ve been pleased with AHS. When my refrigerator and freezer were not cooling, I logged on to AHS and opened a claim. The website was easy. I got a text message that said who the contractor would be. Then within a day or two, Stephen’s called me and scheduled an appointment to come out and fix it.

I’ve used American Home Shield way in the past when I sold real estate. I always use that service to purchase for the new customer and I decided to do it along with my daughter who did it also this year because I’m getting upset with my age. In talking to other people on other plans they have that might not be American Home, American Home is looked at more highly than any of the other plans. I googled it and there are other places that have more stars, but American Home Shield has been around forever, so I felt more confident with going with a company that was experienced. They can only be as good as the people that they send out and the follow-up. I have never used them on a personal basis though. I was never home until recently with the Coronavirus.

We had an AC issue. The water wasn't dripping outside. It was just collecting at the bottom of the tub that's in there. ES Heat and Air came out. The technician had to undo that tub, took it out, cleaned it out, and there was a big clog in one of the sensors. He cleaned that out and it's been working fine ever since. It's been wonderful. They've delivered the replacements quickly and it hasn't been any problem.

We had a circuit of plugs that worked for all the bathrooms that were tripped and weren’t resetting. The tech was able to replace one plug and find out the problem that caused it. There was also a breaker issue. So, he was able to do two things. Install a new breaker and a new plug and it fixed the issue. And then, there was another issue with electricity that was out of his realm. He was able to diagnose an issue with the Detroit Energy Company. He gave me advice to call them. They had to come out and fix the line going into the house. So, the tech went above and beyond what he needed to do. State Electric did a great job. It was outstanding.

This is one of the worse customer service experiences I ever have with a company. I have been promised a callback from Grace within 3 minutes, but I was left with a hold time of more than an hour before she chose to hang up my call. I called again (answered by Mark), yet I was again put on hold after a long time and eventually was hung up.

I initially contacted AHS because my air conditioning was not blowing cold air. The tech came out to diagnose the problem, but mentioned that I needed these certain safety features on the pan in the attic (that they could up-charge me for) and that I should call AHS about the hot water heater since I mentioned it hadn't been giving more than a few minutes of hot water. Ultimately, the compressor in the A/C was bad and it was going to cost over $1400 in refrigerant for a 16 year old unit to do the repair, so I opted for a cash-in-lieu for the repair so that I could use a different company for a complete install of a new HVAC system.

American Home Shield sent out a representative as soon as I wrote this review. They sent a new technician from a new company who was able to resolve the issue.

American Home Shield made every excuse not to cover a claim for replacement of a malfunctioning kitchen hood exhaust motor pump recommended by 2 technicians referred by them. Their excuse was that 'noise' was not covered despite their contract not explicitly stating that. I wouldn't recommend any company that does not honor their contract. BUYER BEWARE!

I called in regard to a concern with my A/C unit and Anders AC LLC was sent out. The rep./contractor that was sent was racist, would not explain the reasoning for what was needed, and falsified to AHS the amount of Freon needed to complete the job even though he stated to me a totally different number. When I expressed to AHS on how I was treated and disputed the amount of Freon that was needed, I had to call multiple times in order to speak to someone that would help. I ended up speaking with Katie who blacklisted the original company and she sent a second contractor out and he was very professional and took the time to explain everything and also countered the wrong amount of Freon the original company stated was needed.

The AC wasn’t coming on and the technician from Air Doctor fixed that and then checked a few other things. He was very good. But we had a bad experience with Home Shield this month for the first time about the payment. When I first got it, they'd send the bill in the mail and I would pay it. Then they said that we would have to have it taken out of our account. We’re on social security. We pay AHS at the beginning of the month and it’s not due ‘til the 15th. That has been fine since we’ve been at this condo for three years. This month, at the 15th, they took it out again even though we had already paid for it. We called AHS and they put it back. Then last week, they took it out again and two days later, it was put back in. It was like we tried to get it paid three different times and nobody could answer us why. My husband didn’t wanna have it taken out if there would be a problem but hopefully, it wouldn't be.

The microwave wouldn’t work and I called American Home Shield on Friday. It was automated and then I called again on Monday and talked to a person because I didn’t know if the payment went through. It did and then, Chesapeake called me and set up the time. The contractor was good, and they were in and out. The technician came in and checked the microwave, found what he needed and ordered the part. He then came back and put the part in. Since then, it has been perfect.

The company showed up and fixed the AC. Submitting the claim went very smoothly. It was very hard to find specialists and there was a time delay but I understand. It may be the times of this virus. But other than that, everything was fine.

I had American Home Shield for a couple of years, then I had them for a year when I first moved in here. I prefer to call in my claims and getting an immediate response. I had them for my furnace and air conditioner cleaning and they always do a good job. Choice Plumbing, Heating and AC came out. Both of my stools were leaking a little and my kitchen sink leaked. They did the stools right away and it didn't take them long at all. They had to order the faucet 'cause they had to replace it. They came back and did it within a week. I like them.

My parents always had a home warranty and but I didn’t know what they had. I just thought that it was important to have something like that. While researching online, I came across American Home Shield and I've been with them for a little over a year. I did a claim online when there was something with the wires of my air conditioner and it was a very simple process. It was great. I paid the little fee for someone to come out. As soon as I submitted my claim, J & J Mechanical called and set up when they would be out. It was no less than a day or so. It was very fast. J & J Mechanical came, fixed what they needed to fix, and it was good. This happened earlier April and my air conditioner has been perfect since.

Whirlpool came out and they had their shoes and kept their distance. They cleaned behind themselves. They came out for an appliance issue and they explained it simple enough that I understood. I've used Home Shield for a couple of things that their contractors checked and so far, it’s been satisfactory. Having a home warranty gives a sense of security, even though I pay a premium out every month. When it comes to having something done, big sums of cash at one time don’t have to come out of my pocket. That’s the best thing about it. With everything that's happening, it takes care of that particular problem.

I like to have a warranty just to be on the safe side. When the AC was not cooling, I submitted a claim on the American Home Shield website. Their website was great. I was told to expect the contractors ni about 24 hours. The service from Greenway was great and their technician was very professional. The AC has been doing well since the service.

Appliance Solutions came out to check my washer because it wasn’t draining. I submitted the claim through the website, which was set up really nice. I was able to go through the claim easily. I was emailed about when to expect the contractor, and then they followed up with me and they got back with me quickly. The tech put in a new piece that was broken for the washer and it worked for five loads. And then last night, I went back and it’s having the same problem. But other than that, Appliance Solutions did a great job. They were very professional.

The refrigerator wasn’t that cool and it was getting warm and I submitted the claim for it online. It took three days for the technician from B-Cool Heat Air and Appliance Repair to come out and he said that he had to order a part. He came back the next day, which was Saturday. He had to use some kind of heat gun to mess something and then he replaced some part. The refrigerator had been working okay until two days ago and it got really warm again.

My contract is renewed and I like the service, but I don’t like that they make changes to that contract and they do not tell us that this has changed. I had a complaint for my pop-ups in my drain. Before, they covered the pop-up that was broke. But this year, it’s not covered. Both pop-ups in the master bath and the two sinks are broke and they don’t cover the pop-ups now. I told them that they covered that and they went back and told me that they did cover that but the contract changed. They told me that I can go on the website and read the changes. But not everybody has a computer. We are to be relying on them to inform us of these things. They need to tell us when they're changing things or taking things out in the contract. I could’ve checked with someone else where I could’ve said that I want that added back in because most bathroom have pop-ups now. But now they don’t include it, so that means I have to fix that myself. I paid $100 for it.

Everything went well with my plumbing claim.

The ice maker quit working and then about two weeks later, everything else went out. The lights would turn on, it would get cold, it would turn off, and then everything would get warm and not stay cold. Everything in the freezer thawed out. I went online and said, “Fridge.” It said the contractor would call within 48 hours. Service One Appliance called the same day. They called quickly, but they didn't get out for a week as they were very busy. They sent a tech out and checked the fridge. He came back a few days later, put in two new boards, and then, the next week, he came out and checked it again, put in another board and the new motor for the icemaker. Then they sent a different tech and he came back and put a new board in the freezer for the icemaker. Now, it works. They were good, except the main problem was the one that we told them the first time, and that was the last thing they fixed. It was a very easy and smooth experience.