American Home Shield Reviews

My AC fan went out and the coil was leaking. I filed a claim to American Home Shield and the contractor that they sent out knew what they were doing and they did the job. They had to order a part so it took about 24 hours to complete the repair. American Home Shield is good.

American Home Shield is a good company. Filing claims online is super easy and their staff is knowledgeable and trained. When there was this constant dripping of water from the faucet that we couldn't turn off, Water and Drainworks came out within two days. The guy was really nice too. He knew his job inside and out so he was very experienced. He was able to fix the faucet and it’s now operating the way it’s supposed to.

American Home Shield's contractor repaired our air conditioner when it made noise and quit putting out cold air. The guy that came out was good but I had to call them again because the air conditioner worked only for about a day. A second team came out the next day but they weren't able to get it working properly as it wasn't getting any colder. The house was over 86 degrees every single day and night, and there was no relief. So, I called them again a week later and they sent the original guy. Finally, he diagnosed that they couldn't fix the unit and it needed to be replaced. They said they were gonna order a new one and would wait for American Home Shield to give the approval. It was approved right away but it took an additional week before the unit came in. But once it got in, they installed it quickly. It got there in the morning, they were there that afternoon, and we had cold air that night. And I haven't had an issue since.

My wife submitted a claim with AHS for the washer through the telephone. She used their automated system and the contractor came out within a day. We explained the problem and he went to work. He then explained what was going on and what was needed. He had to order a part, which had arrived, and he'll be back on Monday. AHS had paid for itself every year and we’ve recommended them to several people.

I usually call in to file claims for American Home Shield and it goes smooth for the most part. I’ve had some really great representatives of the company and they assisted me. However, there were some instances where it was a bit touch-and-go for a minute. It was hard for them to understand what I was asking them to do with the claim. My microwave didn't work and it buzzed in and out. Direct Appliance was sent out and they ordered parts but the parts were no longer available. I had to call for the replacement and there was a very extended wait time, 45 minutes to a hour and a half.

Filing the claim to American Home Shield for my exhaust hood in the kitchen over the phone was easy to do but there were some errors made by the actual rep that took the order. When they sent out a technician for that reason, the technician thought it was an exhaust fan in a bathroom so he couldn't do anything for me. AHS responded very well to the error and they reintroduced another company to come out and take a look. However, the contractor was not well-informed and he did not know what he was talking about. He caused me a lot of headache and a lot of problem about getting it resolved because he himself, did not want to do the job, based on his comments to me. He simply said, "There's gonna be a lot of work to get this done," and he also told me that I would have to take the unit down so that he can work on it if it was approved it.

I used American Home Shield for an electrical issue. It was my first time to file a claim so I did it over the phone and the reps were very good. The tech who came was also very good. Three items were checked and two of them worked out well. One of them could not be fixed but there was really nothing that he could have done because I had been using the wrong light bulbs. Still, the gentleman was professional. He looked at the items, did what he had to do, told me about the third item and left.

The Freon leaked out of the air conditioner and my wife submitted the claim online to American Home Shield. The first time that they said that they could get a person out, we couldn't be there at that particular time so we set up a different appointment. When the repairman came, he could not find the leak. He put Freon in but AHS didn't allow enough to pay for the Freon. He owned Freon and his price was not much above it so I paid him the difference. He took care of it all in an hour or two and he was professional. He was on time and he was very accommodating to fit our schedule, so I couldn't complain. He did the job in a timely manner, was efficient and had no complaints. Since the repair, the air conditioner is working fine. I was satisfied and we've sent several people to AHS. It is worth the money for peace of mind.

We had issues with our washing machine so my wife submitted a claim to American Home Shield online. It took a little while for the contractor to get out to us and to return the call. It was several hours before they called. We couldn’t do laundry, but we understand it takes time to get people out to us. The tech got out the next day and once he got out there, he was efficient, got it done, and everything is working fine. AHS has increased premiums over the last couple of years, though, and minimized service. So, we're not getting the same level of service we used to with our contract. But other than that, I would refer AHS.

When I submit a claim, I call American Home Shield, let them know what’s going on, and set up an appointment with one of the technicians. I made a claim on our air conditioner that was turning on but wasn’t cooling. The first contractor that came out was traumatic. The gentleman threatened me that he was not gonna fix the air conditioner, and he never did. It was really a horrible experience. After that, we got someone who was very professional. Chad was outstanding. I had some problems after the repair, but Chad came out again, and it was something else that was going on that he fixed immediately. I never have had any problem since then. I'd definitely recommend American Home Shield.

I used American Home Shield's website to schedule an appointment and it automatically assigned GE to me. The appointment was scheduled on a Friday, but usually, when a contractor comes to my house, they will call me. I called GE's 800 number back, then I found out they canceled my appointment because no one was in the house. I told them that I assumed they would call me 30 minutes before they come to my house. If they did, I would have stayed there or I would have found my way to be there. They rescheduled back my appointment in the next week and the person came and fixed my appliance problem very quickly, and I was very satisfied. He fixed it in about 10 minutes, so I was impressed.

American Home Shield has too many accounts now and they can’t properly service most of them. You better get up early in the morning and call them because if you start trying to call them after 10 or 11 o’clock, you’re never gonna get them. You’re gonna get transferred from person to person because nobody ever handles it. You'll get tired of waiting and if you call close to 5 o’clock, you just stay on the phone until it’s closed. When AHS first started out, they weren’t like this, but like everything else, they got too much business, and they can’t handle it all, so the consumers take the hit.

I felt it was very important to get a home warranty when I bought my home because it's older. The air conditioner, specifically, was original with the house in 1987 and this is Arizona. I had the option of choosing several different companies but what AHS covered seemed to be the best for what was allowed in the contract for purchasing the home.

I had a pleasant interaction with the AHS rep when I called in a claim for the shower head. Setting up the claim was very easy. The contractor that came out was very friendly and he was very informative. He was extremely helpful, and the shower head is working great now. We really appreciate having the service from AHS. We just moved in this house three years ago but we had to use them for about six times at a cost of a pretty penny had we had to come out of pocket.

There was an issue with my kitchen sink and the technician from Water Control Plumbing did a very good job. He came and finished on time. He was also very professional. He gave all the advice after the install. There have been no issues since and my experience in dealing with the contractor was very good. Submitting claims to American Home Shield through the web is an easy experience and I always recommend them.

We have two insurance policies with American Home Shield. I submitted a claim with them recently for the stove in our San Ramon, California property. When I was trying to turn the stove on to cook one day, the ignition did not work and I needed a lighter to light the stove up. It was easy to set the claim up online and I loved that process. Then AHS called me right back within 24 hours. I got a phone call for the contractor to schedule a service appointment.

I opened my home warranty case on 10/1 and now on 10/19 my air conditioner is still broke. The escalation team is a joke and pretty much said that there was no one to talk to other than them and I just have to live with it. No one from AHS has called me to explain why they closed my first ticket and opened a second ticket with a later date. After researching myself, I understand that the first company was unable to install the part, the second company doesn't service my area, and according to the escalation team, I need to give 24 hours to find a 3rd company when they did such a spectacular job of not finding anyone in the first two companies. Might as well save your money and pay for repairs yourself if you want have your repairs actually fixed.

First it was a week until someone came to check my oil furnace, luckily I could tell by the looking at it that if I turned on the heat I would have carbon monoxide throughout my house! The flue pipe had rusted way from the ceiling. This very important piece was not covered, even though the furnace was completely unusable without it. I was told by one person it was covered then I was called by another person who told me it wasn't. I called AHS to discuss this without any luck and then was told that I would still be charged the $75 fee even though when I set up the appt I told them the pipe was disconnected. Then I was told a supervisor wasn't available and "wouldn't do anything anyway".

AHS sent an HVAC tech to my house to check furnace. He asked for payment of $695, which I paid. I called AHS to verify how much AHS discounted. I called 4 times. Each time I was told someone would ck. with HVAC tech & call me. It's been 2 weeks no call! The reps at AHS Claim they can't reach the HVAC tech for details of the repair. I offered to send a copy of my receipt. AHS absolutely has the WORST customer service. Each rep. lied & said they would note that I called. I call back & was told there was no info. listed regarding the last time I called. No one has bothered to answer my concerns. I choose this company because of their good ratings. I haven't received that type of service.

I'd say AHS has "poor" customer service, but that wouldn't be correct. More accurately, they have NO customer service. Try finding a number for the CS department. Good luck. The closest I got was one rep finally saying the best they could recommend was for me to speak to someone in the billing department about customer service issues. I filed a claim 5 days ago and although making the claim request was quick and painless, getting AHS to "authorize" my claim so the plumber can come back out to do the work has been a nightmare. 5 days later, of which in the past 24 hours I've spent 4 hours and 17 minutes on the phone with AHS trying to find out what the hold up is, and I'm still without a water heater and NO water to my house because if we turn it on the unit still leaks and is ruining my carpet!

I recently acquired AHS warranty for the house my family bought last year. House was built in 2013 and is in a good condition. As a new home owner, I thought it a wise idea to re-key the locks in the house. Against this backdrop, I called AHS to request for a re-keying of the locks. The lady rep I spoke to scheduled an appointment for me with a company called Realty Rekey LLC and I was informed one of the Rekey company's rep would contact me to schedule an appointment. As was told, the Rekey company rep did call and told me he would not be available until a week from the date of our appointment scheduling. I consented. On the day scheduled for the Rekey rep to come do the re-keying, he was nowhere to be found!

When we bought our house, we didn’t realize that the way they had wired it was kind of insufficient, so we were having an issue with one of our breakers. It was tripping at random times. We put in a request through American Home Shield and they sent out a local electrician, and they were not very responsive. It’s kind of difficult to get them out there and then once they came out, they seem to not be really interested in what we had to say or even really do anything to fix the problem. All they really suggested was to try not to use any extension cord, which was completely inadequate. We ended up talking to AHS about the fact that the issue wasn’t that we have an extension cord. The issue is actually that there are way too many outlets for one breaker, and the gauge of cord that was used was too small.

The coil on our AC has gone bad and the AC was not cooling. Submitting the claim with American Home Shield was good, but I had problems with Total, the repair service. Their communication was bad and they got nothing done. They gave me a wrong diagnosis and took them 21 days to respond. And when they responded, it was not the proper response. They did not have a solution for my problem. I was referred by AHS to another provider, which was Burleson, and I got a great response from them and the problem was resolved. Burleson's staff was great. Their cooperation was great and they were very informative as to what the problem and the solution were. They did what they said they were going to do. The service was great overall.

I had an issue with my refrigerator icemaker. The icemaker wasn’t producing ice. When I submitted a claim online to AHS, the site was very user-friendly. Sears came out and initially, fixed what they thought was the problem. Then it didn’t work after the amount of time that they said it would work. But then, they came back out and ordered a new part and reinstalled that. Now, it’s working. The technician that came out was very positive, outgoing, and a personable person. AHS is what they say they are and our experience with them has been positive.

A whistling noise was coming from the water heater and it was getting worse. I'm in a mobile home and you can't access that unless you take part of the wall off outside. I filed a claim with American Home Shield to have somebody come out. I did that online and I was very pleased that it was a very easy process. Then the contractor came out and he was awesome. He worked with AHS on whatever part he needed, fixed the issue, and water heater's performance has been very good since the repair.

The air conditioner had a leak and wasn't running cold. I called American Home Shield and their reps were fine. Then Hart Plumbing came and plugged the leak temporarily. They were great and the AC worked fine through September, but it hasn't been needed much since then.

My dad and I had gone out and when we came home, we smelled smoke inside the house. We have a pair of double doors that hide the indoor air conditioning unit on the wall and when I opened it, its smell hit me. I turned everything off, looked at it, and opened up the bottom panel. It smelled really strong, so I made a call to American Home Shield as I usually do when submitting a claim since I'm not a big online person. I'd rather just call in and be able to explain the problem over the phone with somebody.

The online process for submitting claims to American Home Shield is very good. It’s like 1, 2, 3, boom! With our last claim, the AC was a little bit low on Freon and the coils needed to be cleaned. Premier Heating & Air came out and the AC has been fantastic since the repair. My experience in dealing with the contractor was excellent as well. We live in a small town and they’re excellent out here. We’ve been with American Home Shield for over 20 years. That's how faithful we've been.

Overall, American Home Shield has been good so far. I usually file claims online and I get a response from American Home Shield within 24 hours. Then in about another 24 hours, they schedule someone to come out. When the contractor comes out, they would ask me where the problem is. I would point it out and they would go from there. Most recently, Murray’s Plumbing and Heating LLC came out for a leak. It was very small and hard to detect. I had that house in the market and when the inspectors came, they found out there was a leak. It was fixed the first time but it came back again. So the contractor came back a second time and fixed it. They changed the flange for the garbage disposal and everything is good now.

Submitting a claim with American Home Shield for a compressor that wasn’t working properly was very easy to do. The service contractor, Air One Heating & Air Conditioning, was excellent at what they did, the diagnostic and the repairs. I’m very satisfied with AHS. Their representatives have all been positive. AHS treated me very well and I had absolutely no problems taking that warranty service.

I had a dark-spot on the ceiling in my family room. I called American Home Shield and the plumbers came out and looked at it. They said the drywall was not damaged at all. They had to do another hole and I told them it was fine. They said the only thing that they can think of is the condensation of the vent because the air conditioner was on, but everything was solid. Then a gentleman came and did the drywall. He cut the drywall and the support thing. He patched a hole but he didn't patch the other. I told him not to worry about it because I have a friend that can help me do it.

Recently, I had leakage on my kitchen faucet. We had to keep an eye on the leak and keep a bucket under the sink to make sure that the water doesn't go all over the place. I submitted a claim online to AHS and they sent a contractor. He came in, replaced the seal of the handle of my faucet, took the lid off then sealed everything around it. He did it so the leak won't drop away to the bottom of my cabinet. Having the leak was a hassle and AHS' contractor was able to fix it. He helped a lot. Thus far, most of my experience with AHS's contractors have been good. They get things done and I know what's going on. They keep me informed if they have to leave and come back.

I switched over to AHS this year because I didn’t like the other company I was with. My microwave wasn’t heating the food and I called American Home Shield to submit a claim. The contractor contacted me within two days, came out the next day and fixed the problem right there on the spot. So, everything was done within a timely fashion. He told us what the problem was and he was respectful so I didn’t have any problems with him. This is my second claim and the contractors that AHS sent out were very knowledgeable and the customer service was nice. I prefer to go online when submitting claims but I didn’t understand some of the questions that they had there so it was easier for me to speak to somebody.

We're very pleased with American Home Shield. I am a realtor and I sell a lot of these home warranties. We also have one ourselves. I tell people that this company has always done a good job for us. My husband submits the claims online and he says the website is fine. We've also had good interactions with the technicians that came out. Overall, we've been satisfied with the work that American Home Shield has done.

Our dishwasher just stopped working. So, we called up American Home Shield and the contractors came out. The guy diagnosed it as a poor connection where the electrical power comes into the dishwasher. He repaired it and it worked like a charm. So, we’re very pleased. Initially, there was this confusion if the person that would come out that did the repair was supposed to collect the check or AHS. But that got worked out and we took care of it through AHS, instead of having the technician collect it. So, there hasn’t been any problems since. We’ve used AHS for a year now and we’ve been very pleased with them. They got things taken care of and I was satisfied.

We built the home in '98 and we've done alright except for last year when I had to replace a refrigerator. I saw American Home Shield on TV and thought that we ought to start looking into something like that because the homeowners doesn't cover replacing a refrigerator. I made the call and I was embarrassed when I had to call them out two months into it. But it has been a good experience.

I had two ceiling fans that were bad. I filed a claim online with American Home Shield and it was fairly simple. The technician sent was very professional and he knew stuff. They replaced the fan and it all happened pretty quickly. It was awesome. I'm recommending American Home Shield to all my family and friends.

I filed a claim with American Home Shield for my toilet. Submitting claims with them has been fairly easy. I prefer to submit my claims over the phone as sometimes, I like to speak with someone. That way, I feel like I’ve really been helped. Most of the time, the service contractors that have been sent out by AHS to fix my issues have been really nice and I’m very pleased with them.

I submitted a claim to American Home Shield for a dishwasher fix. I did it by phone just so I know it would be done right away. The first time, it wasn’t fixed properly. Although the second guy got it running, we were still having trouble with it. The company that AHS contracted for both times was the same one and didn’t seem to have good communication between the two independent visits. They were not organized. Nevertheless, I would still recommend AHS.

Our problem was some kind of short in the electrical wire. It was just an annoyance because the breaker kept going out. There was also something that the contractor identified. It was maybe too much wattage on one circuit. So there were two different issues but they may have occurred around the same time. I filed that claim online and it was a seamless process. Doing it online is just quicker. It's most efficient that way. United Electric Company came out and diagnosed the issue and problems quickly. They resolved one of the issues and gave a recommendation on what to do to solve the other issue. We actually didn't get the work done but it hasn't reoccurred. Nonetheless, United Electric was good. They were very quick and prompt.

I bought a house and American Home Shield was recommended by my realtor. The house had a problem immediately and American Home Shield took care of it right away. Then later on, I had an issue with the dishwasher and again, for 75 bucks, it was taken care of. I had a dishwasher that wasn’t sealing properly. The tech took care of it and he was really nice about it. Also, I had a plumber and an appliance guy. The appliance guy was very businesslike and he was kinda quick and the plumber was a lot more personable. But both were very professional and seemed like nice people. I've had nothing but positive experience with AHS.

My washing machine was making a lot of noise, especially when it was time for it to spin. It was also not rinsing the clothes out well. It would get rid of the water but the clothes were still wet. I called American Home Shield and let them know that I was having problems with the machine and it took less than a week for someone to come out to our home.

I called American Home Shield and I was on hold for 22 minutes, and then they hung up on me. Then I was on hold for 41 minutes until finally my drive ended, so I gave up. My wife was also on hold for 25 minutes at least, and they told her she had coverage for the water heater, and then they changed their minds. We switched because of Sears. It was terrible and I thought American Home Shield was drastically gonna be better, but it's understaffed and poorly ran. The technicians have all been good. Most of them seemed to be well trained. But I didn't know it could take so long to order a part and not knowing when the part is showing up. It's probably the worst experience I've had. I have to shop and find somebody else.

The online site of AHS when I submitted the claim for the air conditioner was very friendly. But I wish there is a way that you could ask questions like send them a text and someone will text back. There were questions that I had that it would be a whole lot easier to be able to just go ahead and ask a question to know whether or not this is something that is a normal thing or if I need to get somebody to look at it. I’m a first-time homeowner so a lot of stuff is new to me.

My AC was leaking one time. I called American Home Shield to submit a claim. Their rep was very helpful and got somebody in a timely manner. The guy they got from Seabolt's Heating and Cooling was really good. He got the leak fixed and he knew exactly what was wrong with it when he checked it out. Overall, he did good quality work. I recommend AHS to others. It's a good company to have. They're right on top of things.

The rep I talked to when I called was very professional. I was on hold for a while, but I expected that. The contractor they sent was very good too. They came out the first time, put a new washer or seal and it didn't work. Our water heater kept leaking and leaking, then the contractor came back and said it couldn't be repaired. I needed a new one and American Home Shield ordered it. It took two or three days for me to get the okay, and then bring the water heater. It was good service.

American Home Shield came out three different times for my AC and I never had any problems with that. They diagnosed the problem, and fixed it in a timely, professional manner. When my fridge's compressor went out, I raised the ticket and they sent out a contractor to come to look at it. He diagnosed the issue and said that the compressor’s blown, that it needs to be replaced. I thought that the first guy works on compressors but he doesn't.

I typically submit claims online and that's easy. But for my claim on the dishwasher, I had a question whether the unit's leaking issue was plumbing-related, where we would need a plumber, or the issue was with the dishwasher, where we would need an appliance repair person. So I called so that American Home Shield could potentially send the proper person out to look and diagnose the issue. But the wait times for the call center were enormous. I was placed on hold to wait for a supervisor and it was a Sunday so I wanted to see how long it would go. I was left on hold for about a half hour then I finally hung up. It's also obvious that American Home Shield outsources it to overseas because there was no one that spoke clear English.

I got a response very quickly from the contractor after submitting the online request to American Home Shield. It was within an hour and the guy came out the next day. He was very professional and he fixed it. Since then, the microwave has been working fine. However, the first claim I had with AHS was handled poorly. It was for a kitchen faucet that wasn’t working correctly. There was a long delay for the guy to come out and when he did, he didn’t fix it. He came out a second time and he was able to put a temporary fix on it but it wasn’t fixed completely. He told us that we needed to call AHS at that point. He said he was not making any money on that deal and that he was not being paid enough to do it. He said we needed to make a claim on it, call AHS back and tell them we need a new faucet.

American Home Shield's website is easy to use. I usually submit claims online and recently, we filed a claim for our garbage disposal that wouldn't turn on. It had shorted out and it was leaking underneath our kitchen sink. A contractor was sent out and then we had a brand new one installed the same day, and the problem was fixed.

I like American Home Shield. It's the greatest thing because I've had nothing but good luck with them. I call them up all the time when I have a claim and they send a guy out. When I had trouble with the pool, they fixed it. The representative I spoke to for that claim took the information and then the contractor who came out was a nice guy. He told me what was the matter, showed me and fixed it. Everything was all good. I also know what to do to prevent the issue now.

Had American Home Shield come out and replace my faucet and afterwards I noticed it made a sputtering noise when turning it on. I asked them to come take a look at it and they told me that if there is no malfunction they won't fix it. What! They refused to come out and check on it without charging me another $75. They also overcharged my account 3 times, I called to have them fix it and they said they would but never did. Huge waste of your money! Definitely won't be renewing.

I have been receiving email spam sales ads from American Home Shield. This has been on-going over the past 4 months. I have repeatedly asked them to "unsubscribe" my email address, yet spam continues to pour in. I have contacted the company via live chat on at least 5 occasions. Yet, you guessed it, spam continues to rain down upon my inbox. This has become an issue with me, they won't stop even though they promise to take care of the issue each and every time I make contact with support.

I have had American Home Shield and recently needed to contact them in regards to my water heater and furnace in the past two months. I called to have my water heater replaced and they sent out a service technician to replace my water heater. He completed his diagnosis and told us it needed to be replaced. He then told me it would take over a week and a half to two weeks to come back and install the new one. He was backed up with other work and that was the earliest he could come. We called AHS Customer Service to see if they could refer us to another company. The ultimate answer was "no." They were impossible to get a hold of (incredibly long waits) and rude - do not care attitude. We couldn't wait two weeks for the new water heater so we replaced it on our own. They offered us a cash settlement worth 1/3 of the real cost to replace. It took 8 weeks to process the cash settlement payment.

I was trying to call the company because I needed to recall a technician and was on hold for 25 minutes before speaking to someone. That is way too long. The website works great, but I understood I had to call someone to get a recall. Also, the website has nowhere that I can write them with this complaint. It only lists the phone number which gives me the same problem! There is a link asking for feedback but no good way to go give it. Otherwise I have had good service.

After scheduling a service to have the refrigerator repaired the technician ordered parts & scheduled to replace the door in early Sept. The night before GE called & cancelled because parts had not been ordered. The parts arrived 2 weeks later, I called & rescheduled the appointment. Again the night before, GE called. Left message cancelling. I was asked to call & reschedule, I was unable to speak with anyone or leave a message. I called AHS. Waited on hold for 50 mins to get assistance, Pat took another 20 mins to tell me what I knew. Her advice was to go online & request another appointment. She ended call with agreeing to contact GE in the morning & follow up with me. I have never received any follow-up communications regarding my service or my request for assistance from AHS. GE has never followed up to apologize for inconveniencing me a second time.

Our water heater was broken and the American Home Shield contractor is coming tomorrow to replace it. They came out once and they recognized that there was a small fire down in one of the thermostats and that some wires were melted which is dangerous, and it was old too so it has to be replaced. My wife filed a claim through the internet which is the easiest way and it is usually how we do it. The contractor who came out was a very nice and very friendly. He was supposed to come between 12:00 and 4:00 and he was there hours earlier. He called me if I'd be available but I could not. He waited in front of my house until I came. He was super nice.

"Customer Service" has gotten more and more difficult (spent the better part of two hours on the phone a couple of days ago, mostly on hold, got disconnected twice), and the website has gotten completely useless -- Can't access our contract, can't submit a service request on the My Accounts page (is it instructs us to do); under Active Service Requests our current open service request is not listed (nor is the last one from several months ago); and I can no longer use the HVAC technician that has given us the most reliable (and least expensive) service over the past 3 years. And I haven't even begun to get into how little they've covered the past 3 times we needed service. Their "home warranty" service is a complete waste of money and time. We're done with them.

My box would keep tripping when I had the arrow on and the fuses in the box were getting hot. I couldn't have a lot of stuff on at the same time. Every time I turn it on, a couple of the top fuses would get hot. The first time contractor AHS sent out wrote up everything that they said was bad with it. The guy told me they were old and that something was wrong with the wiring as well. AHS denied the claim. At first, they said the contractor didn't give enough information. Then when the contractor gave additional information, AHS denied it and I had to wait a week and a half on that. I asked for a second opinion and a company came out. They got back with AHS, but I haven't heard anything from AHS yet and I'm not too happy.

My washing machine died and American Home Shield sent Sears to repair it. Sears replaced several parts, but one part that was to be replaced was broken, so it had to re-ordered. The delivery of the parts was very slow. I wouldn't recommend Sears as a repair shop at all. When they got it all put back together, the washing machine still wouldn't run. So, they called AHS, and they all decided that we needed to replace the machine. It was a very prolonged time period before I had a washing machine again. Once I got the okay to go and purchase a machine myself, I did that. It took a very long time for AHS to reimburse me the amount that they were willing to pay for the machine, which was much less than what I actually had to pay. So, I wasn’t a happy camper.

Our refrigerator stopped cooling completely. At first, it was just the top portion, then it was the bottom portion. We submitted a claim with AHS and the first person that they sent called to cancel. They told us they couldn't reschedule us till the following week but we told them that we already waited. I called back AHS and the person that was on the phone helped me. He was wonderful and he told me that he'd put me on hold and he'd see if he could get somebody out here within the next 24 to 48 hours. And he did.

I was visiting my son in Florida when he had a problem with his hot water heater. He had American Home Shield and they were able to send somebody out to fix it right away. I thought it was a great thing to have so my husband and I decided to get it. That was about eight years ago and it was sure nice to have even though we've never really needed it until recently. My faucet and my garbage disposal were leaking. So I called Home Shield and they did a really good job as far as letting me know what I needed to do. Then I heard from Thomas Brothers Plumbing right away and we were also able to set the appointment up right away. Two days after I called, the contractor was able to come out and the plumber was great. He was prompt and professional. He explained how things worked and got the job done well. It was the first time I had ever made a claim with AHS and it worked well. I was very satisfied with my experience.

We like American Home Shield a lot. They've been here every time we've called. Submitting claims with them has been very good. I call them and set up an appointment. We don't have to pay until after the techs come to the house, which is awesome. We pay the $75 deductible and the guys take care of us. The technicians that they've sent out were well groomed. They're knowledgeable, very pleasant, and they made sure that we were taken care of. If they don't have a part, they'll go get it and come back. They all have done excellent work and they've all fixed the problems, and did it a minute time so we didn't have to wait around.

American Home Shield has been great to deal with. I've had one issue with the AC where it needed Freon then the other one was that the line needed to be cleared up. I submit claims online and over the phone depending on what's going on, and both have been fine. When I've dealt with the representatives, they've been helpful. The contractors have been fine too. The usually come out within two days and have been on time. They have fixed the problem and the quality of their work has been good.

Our refrigerator wasn't getting cold and we had food that was molding. My wife was very adamant about the refrigerator. She called AHS and spoke to someone. A technician came out and was there for 20 minutes. He told my wife that he had to order a part. But we never heard anything else from him. Meanwhile, we were having to throw food away. I called American Home Shield to get some kind of an update and I was told that I had the option to get the refrigerator replaced because the part could not be found. It was no longer being manufactured. Our problem was resolved and we got the refrigerator replaced this past Sunday. AHS covered most of the cost, we picked out a refrigerator and we had it delivered.

One time we had an issue with our AC compressor and we submitted a request online to AHS. Their site has been pretty easy to use. It's simple and self explanatory. Their contractor came and diagnosed the problem. They wanted to fix it and got the part in. When they did, they found out that the compressor had gone. So, they went back again, ordered a compressor and put that in as well. Other times, contractors have come out for our microwave, our oven and our heater. AHS has filtered and gotten us decent people those times. I'm happy with AHS and I recommend them.

When we had a claim with American Home Shield for our AC, they sent out the contractor, AAA All Brands Appliance, and the tech came and looked at the AC. At that time, he said it was cooling because my sister, who was there at the time, had a different technician come out before him and this other technician had worked on the AC. But I had the tech from AAA check to make sure because the other technician wrote that something needed to be done. The AAA tech looked in and everything looked good, but he still attempted to fix whatever he could.

Our dishwasher wasn't cleaning properly so I submitted a claim with American Home Shield. It's usually very easy to submit a claim because you could go online and somebody would call you within the next day and set up an appointment. First Choice Appliance came out and the repair took nine days. After the service, it was like I had a brand new dishwasher. Every contractor that AHS has sent us have been excellent. They come in and do what they need to do. The only problem I've ever had with AHS was when I had to get my hot water heater replaced. It took forever. I even called them about it, which I don't usually do since I do everything online, because I was upset. But for only 45 bucks a month, having an AHS warranty on all my appliances is a great deal. I'd definitely tell people to get a home warranty.

The locking hinge on my washing machine broke and if I locked the hinges, the machine couldn't go into the cycle. I filed a claim for it with American Home Shield online and navigating their website was pretty simple. The techs that they sent were very professional and they were able to take care of all my concerns and needs. They replaced the hinge and the time mechanism and they fixed the problem. My experience with AHS was fine and I have been satisfied with the service thus far.

I scheduled to have my garbage disposal checked and replaced or fixed. The AHS website worked and it's reasonably straightforward, which was good. Within a couple of days of placing the claim, the guy came and he was really good. The garbage disposal got fixed the same day he came and it was surprisingly easy and quick. There also wasn’t a lot of hassle, so it was awesome.

I took the warranty with American Home Shield because we had bought a used home and I'm very pleased with the service. I'd definitely recommend this. When I had a problem with a washing machine, I filed the claim over the phone and the representatives I dealt with were excellent. They took care of me and there were no questions. They were also very professional and polite. The technician was fantastic as well. It was GE and I believe they're the only ones that have their own service department. The technician was here on time and took care of the issue.

It was good with submitting claims to American Home Shield. One time they couldn’t fix my washer, so they replaced it. The contractor tried to fix it but when they called AHS and told them the cost, AHS said it was too much. Then, they said someone will be calling us about getting a new washer. We had to pick from a certain amount of washers and then the delivery company delivered it, installed it, and put the old one away. The contractors take a little bit of time, usually 24 to 48 hours, to get back to me but once they do, it's pretty much streamlined. AHS is reputable and stand behind what they do.

Submitting claims with American Home Shield is simple. Whenever I have an issue, all I do is call in. I get the automated service and it directs me to service call. From there, they simply tell me that I’ll be contacted within the next 24 hours. But the automated service is not very specific. That’s the problem because the warranty doesn’t cover some of the things that actually go wrong and sometimes, you need to talk to a representative before they assign a contractor. Then they can say if something is not covered under the contract. I know that we all have a contract but with some of their stuff, you just don’t know. But when you’re trying to get to a representative, it’s almost impossible to do. I would like to have a representative somewhat easily available, if it's possible at any way, for something other than the standard dishwasher or plumbing.

I’ve been pleased with American Home Shield. When I called them for a claim, the representative I dealt with was very good. She went out of her way to help me. My refrigerator was broken and not cooling on a weekend and she had Jerry and Michael Appliance come on a Saturday instead of waiting until Monday. The technician who came out knew what was wrong with the refrigerator and temporarily fixed it so that I could use it over the weekend. Then he came with a part on Tuesday and replaced it permanently. Everything is working great now.

I had an air conditioning issue and after I called American Home Shield to file a claim, they got in touch with Joe’s Mechanical out of Terre Haute. Joe's has been Johnny-on-the-spot. They came out and tested, and said that the air conditioner was not completely bad, but it was heading that way quickly. They doubted it would make it through the summer, and so they replaced the unit with absolutely no hassle. The young man that came out was Derrick and I couldn’t have asked for a more polite and straightforward tech. He told me what the problem was and did top-notch work.

My air conditioner didn’t work and the contractor found out that it was a leaking coil. AHS approved a brand-new unit for me and I just paid my part of it. The contractor came out and put it in. It was completed in a week which wasn’t too bad because during that time, it wasn’t excessively hot. So, we got a couple of window units. I would recommend AHS to everybody, just for the peace of mind.

The outside unit of the AC was messed up. Some little switch there had fried itself. We called American Home Shield and they set up somebody and then that somebody called us. It was an emergency situation 'cause I had just gotten out of the hospital. They did an emergency setup and then the people came out within about two hours. They went to work right away, got it fixed, and the house started cooling down within 30 minutes of them getting there. I also had one plumbing company come out, and on their receipt, I wrote, "Very hateful, would not listen to me, pretty much did what they wanted to do." When my husband got home, he got a little firm with AHS and told them what needed to be done. AHS said that my husband was correct and actually did it the right way. I would give them a triple A, star, they were great.

American Home Shield sent a tech who was very polite and knowledgeable for our refrigerator that stopped working. It wasn’t getting cold. The tech started with the least expensive problem first and it didn’t work. Then he had to come back out two more times, one to order parts, and the second time to install them. It’s been working great ever since. My AHS coverage is good. The only thing is I feel they could do a little better job of notifying you that the price is gonna increase. But other than that, they do a good job of covering things that they say they’re gonna cover. I recommended them to a lot of friends.

I called American Home Shield a couple of months ago and gave the names and the phone numbers of the specific tenants who are allowed to call. When they come and do a repair, I get a note on email or a text message from American Home Shield. If they do something outside of American Home Shield, I need to be notified, too. So, a tenant would not go in and say, “Oh, repair my TV or repair something,” that I have not agreed to.

It wasn’t hard to get a claim started but when I needed to talk to the manager or supervisor, American Home Shield would put me on hold for over an hour. They would do this three times and nobody picked up the phone. There was a couple of times I was really, really frustrated and I needed to speak to the supervisor. But they never put me with the supervisor.

We put in a repair request with American Home Shield for our washing machine. The first guy that they sent out to us was fine. He called within 24 hours of my claim request, and he came out and assessed the washing machine. Unfortunately, he couldn't fix it because it's a GE product, and GE had to fix it. So after that, we had to deal directly with GE, which was a nightmare. Still, I would definitely recommend AHS. We've only had them for less than a year, and this was our first time needing to use them, but they were very easy to use.

I had a pool related issue that I filed with American Home Shield and they sent Alchemist to repair it. They were fine. I understand they don’t fix solar but they also wouldn’t put in something that had to do with the pump, the solar part. They said that American Home Shield won’t touch those which I didn’t know. That cost me $700 to fix it plus $100 to have their repair people come out and that didn’t make me happy. I also had them come out to look at my refrigerator which I paid $100 for only to find out that they don’t cover Sub-Zeros. Nonetheless, I’d recommend them. Their reps and contractors were fine.

I had a problem with a washing machine in a house that I rent out. The rubber gasket inside the machine is black and as I was taking the clothes out of the machine, the black thing was coming off on the clothing. A tech came and said that that the gasket had to be replaced. He called back about a week later and told me that he already got the gasket and can do the job.

I have two claims with American Home Shield that’s been going on for a month now. Originally, the dishwasher was not heating and it wasn’t drying the stuff. American Home Shield's contractor came out and they noticed right away what the problem was. They sent off for the part and they fixed it. They put the new part in and we noticed that it heated up, but it still wasn’t drying. We called and the young man came back out. He got an error when they did the diagnostic. He said he'll be able to fix it so he came out again with another part and he said that it was fixed. But when we turned on the dishwasher, we were hearing that the water is going, but it’s not washing at all. That was not the issue before and that went on for some time. Last week, I got an email saying that AHS will pay 300+ dollars towards the dishwasher. I found the dishwasher at Home Depot and purchased it.

I put in a call to American Home Shield for a stackable washer-dryer and it kept getting denied but I didn’t know. They would set up the appointment, then AHS would deny it. I would sit here all day and wait for the technician to come, but he would never show up. This went on for over a week. I had to go the Laundromat twice and it was a bit of a trying experience. I tried to stay calm through the whole thing. Once, I yelled at the lady that I called back because I was so frustrated. The first gentleman who came in took one look at the washer and dryer and said that they don’t repair those. He started showing out the paperwork and had me sign it. He walked out the door. He wasn’t here five minutes and it was not a good experience.

There was an air conditioning problem at my daughter’s place and American Home Shield sent someone out to fix it. When it got cold, my daughter said that the heat wasn’t working. I called AHS up and they said that they were gonna charge another service fee for it. I told them I already paid over 100 bucks to get the central heat and air fixed. But the supervisor I spoke to was not cool. He wouldn’t listen to me and he kept talking over me. He completely ignored everything and he told me it was not the same thing. I was upset about it and I canceled it. I've had them come out and fix my air conditioning a couple of times and the techs always made sure everything was working so I don’t understand why they didn’t do that at my daughter’s place.

First off service request was ok. Even though Dale's Appliance was not quick to reply. But Dales's did nothing, said nothing wrong with washer even though clothes smelled of oil. I called AHS to complain, they did nothing. AHS vendor did nothing. Collected ridiculous service fee anyway. We have to call another company to check out the washer, that has an oily film in it, but yet DALE'S APPLIANCE in HOT SPRINGS AR says it is ok. I will be canceling policy when my new one takes effect. AHS did not take care of their client.

It has been over 3 weeks since we first PAID our $75 for the microwave to be fixed. The contractor is doing everything he can to fix this appliance, but he has to jump thru so many hoops with AHS. I am having to wait ANOTHER week before he can order ANOTHER PART to try. Great if it works, but why not just replace the appliance after the FOURTH house call and no luck in fixing this appliance!!!

It's been officially 2.5 weeks without power in my home. American Home Shield (AHS) sent out a company called "At Home Services," based in UT. They were incredibly rude, unprofessional, and late. They did a half-assed job "diagnosing" the issue. So poorly, in fact, that AHS rejected the claim because the report didn't make sense and was "lazy" and "unclear" (literal language from American Home Shield Authorizer). Then the At Home Services company said the repair would "take too long" and I needed to "shop around" for an electrician who "wanted to do the work." Apparently, At Home Services doesn't enjoy making money or surviving as a business.

American Home Shield will not ok or response to the work to be done on my A/C unit. I have waited for one month so far and no answer due to the cost of the unit. This is why I pay American Home Shield for insurance... you will be wasting your money every month as they don't want to pay out... I think this is insurance fraud...

Bought my warranty 10 years ago. Mainly for the cost of replacement of new unit! Sales always sells the fact they will replace a broken unit! Every contractor has told them my unit was old and needed to be replaced. Jan, 2018 bad weather and Heating unit stopped Heating. I hired outside contractor because they had no one available! This Company was a recent contractor is why I called them, had been out on several occasions. He examined my unit and said it needed to be replaced. Wrote up a replacement order and that the pan was leaking. They did not take their advice. Sent out another opinion.

With an active plumbing leak under the house, we still had not been assigned a plumber after 5 days. When we asked to speak to a supervisor we were put on hold for an additional 10 minutes at which time we were given the same story as we received from the phone worker. When we asked for a name and address to send a complaint to, the supervisor refused. He would only give a fax number to a dept. No one in charge. It is now 6 days with an active plumbing leak! What are we paying for??

I had several electrical issues going on with the chandelier thing over the table and with the bulb rack in my dining room. The exhaust was acting up in the bathroom then the front porch lights and a ceiling were also doing some. I submitted the claim with American Home Shield over the phone and talked to a human. I made sure I hit that option to get to an operator to speak with so I could request a subcontractor in my community. I had an issue when the computer scheduled somebody over the phone, trying to request. I hit that option as I couldn’t get to a live customer person. So, trying to correct that situation and request for someone in our community was difficult but I got it straight after two days.

I contacted the service on to fix my broken refrigerator shelves and dishwasher. Before the Sears technician arrived the technician called to tell me the refrigerator shelves could not be replaced because it is considered cosmetic. They are broken, not merely scratched??? How does anyone know it is cosmetic if you are calling before even arriving?! They were also called out to look at the dishwasher. The year old dishwasher was considered unfixable. I was away at Army reserve drill and had someone to meet them there. I have now called AHS a total of 5 times, with 45 minute plus wait times each time. I am actually on hold as I type this. Surprise, another 45 minutes wasted.

I had an attic fan that was binding and had an electrical smell. I submitted a claim to American Home Shield online and the first electricians that they sent out looked at it and said it needed to be replaced but they couldn't do it because they didn't have a ladder that would reach up high enough. They were scheduled to come to do the repair but when I called them, they said that they can't do it and they don't have a ladder that's high. I called AHS back and they sent out another company , Cutting Edge Technologies & Designs. They looked at it and said that it needed to be replaced and they did. Everything is fine since then. American Home Shield is a good product to have but they need to screen the companies they send out a little better.

It is fairly easy to submit claims with American Home Shield. I used the mobile app and submitted the claim easily and seamlessly. I immediately got a little confirmation email that said they were gonna contact us. It was fairly smooth. We had a gentleman come out for the garage door and then we had somebody else for electrical. The garage door guy was good but the electrical guy wasn't great. My question was whether I had another slot for another breaker so that I could buy one. In my garage, there was an outlet that had two wires coming out to like a little bitty transformer that's like three by three inches. It's for a doorbell but it's not wired properly. It should not be outside of the wall with electrical wires coming to it. It is a safety issue and I wanted it to be addressed. I asked if we could run some conduit above to get that done properly and the guy said he would have to see if it's covered.

There was a stoppage in the plumbing and no one could figure out why it wouldn’t drain so we submitted a claim with American Home Shield. Northern Plumbing called to let me know what's going on and came in two days. They couldn't figure out how to get it open and couldn't fix it. American Home Shield said they couldn't do anymore and I had to get someone else. Other than that, we submit claims online and the website's user-friendliness is good.

My AC wasn't working so I called American Home Shield. The reps I talked to were fine although sometimes it would take longer to get to them. But they were quick in assigning a company they deal with, United Air Temp. As soon the contractor got the message, he contacted me and we fixed an appointment. He came out the next day and fixed the problem in the thermostat. However, after a few hours, it stopped working again. I called and the contractor came back the next morning and fixed the issue without charging extra money. I've been with American Home Shield for a few months and so far I've had a good experience with them.

I had an issue with the air conditioning and I submitted a claim online. AHS’ website was good for me. The interaction I had with the contractor varies on who comes, but the guy who took care of the air conditioning is very nice, professional, efficient, and kind. The air conditioning has been working very nice now. It worked perfectly after he came. It was quick, and neat, and perfect. The only thing is they are heftier than some of the competitors. Every time I call them, I need to pay a $70 fee. But they’re doing a great job and I would recommend them.

Our hot water heater quit working and I had no hot water. I called American Home Shield and I received the information on the company that would be coming. The company contacted me the next day, the guy was here the following day and everything worked fine. In the eight years that we’ve had AHS, I used it five times and I've always had prompt service. We were very pleased with the excellent service companies that they sent our requests to and I would highly recommend AHS.

Submitting a claim to American Home Shield is easy enough. But sometimes, getting somebody out here isn't so easy. When we had the furnace situation, Hundley Plumbing did a good job when they came out. They did that Johnny on the spot. However, with the water heater claim, the contractor had to order a valve. The original claim went in May and they got the valve and got it in the 1st of September, and that was quite a while. They had problems getting the part for some reason.

The AC was running nonstop, but it wasn’t cooling so I filed a claim to American Home Shield through their website. Something was clogged up and the technician unclogged it and cleaned the coils on it. He was good. I talked to him and he showed me what he did and left.

I’ve had a long relationship with American Home Shield and I pretty much always have come through. They’ve done a lot for me in my home but this last episode, there are a lot of things that were wrong with it and it took about two weeks. They installed a new air conditioning unit for me. It was under warranty but it broke. They couldn’t find anybody in the area during the heat wave that was certified to work on a warranty equipment, so it didn’t get fixed on time.

My claim experiences with American Home Shield are sometimes good and sometimes bad. While the contractors who come are good, I'm very disappointed with American Home Shield. There should be less time on hold trying to get someone and more companies with them. My most recent experience was with Southern Appliance Service that came out to fix the ice maker. But I also had a claim with my dishwasher when it just stopped working. I called American Home Shield and it was days before they were able to find me someone. They say that this contractor doesn't do this and this other one doesn't do that. I had to keep calling back until one day, I tried the dishwasher again and it started working all of a sudden so I didn't need anybody to come. My renewal is coming up at the end of November and I won't go back with them.

When I submitted a claim for an air conditioner that wasn't working, American Home Shield responded quickly and I was happy with their response time. I gave their contractor my tenant’s information and told them to call the tenant. I've been using AHS for two months now and it's been better than I hoped for.

I called in my claims to American Home Shield and usually, they let me know that the contractor would contact me as soon as possible. However, it was me who would try to find out, give them a call and let them know that AHS gave me their number. That was when they would usually try to call back. AHS has two companies that seemed like they were bringing the business to me and I’m not the business to them but most of the companies were good about answering, respectful and very understanding with my requests. When I had a claim for the AC, the company responded quickly. I live in an area where when it’s hot, it gets really hot and the urgency of that request was kinda high but I had no issues with the company. The guy was good about telling why it caused damage to my AC and he was able to fix it. I’m pleased with the company itself.

American Home Shield worked as designed. Our unit was constantly running, but it wasn't cooling correctly and bringing down the temperature of the house. A work order was written up and everything went very smoothly. AHS did a deductible and then the guy showed up and fixed our unit. He did a great job and I'd hire him back again.

Our experience with American Home Shield sucked. They don't return calls for three or four days and the contractors they use are terrible. Once, our pool timer stopped working and my wife filed a claim for it. Knock Out Pools came out a couple of times but the unit still has not worked, so I'm not happy at all. We also had AHS send someone to fix our washing machine. The unit worked for a week and then we had to wait for another week for the contractor to come back out. We also had a claim for our fridge, but the contractor who was sent to us wasn't able to fix the issue. We called AHS to get somebody else and we've been waiting for three days now to hear back.

The washing machine was pouring water all over the floor. I called American Home Shield and then Sears came out and ordered the wrong part. I had to call again and reschedule and this happened again. It took about a month from the time I made the first call until it was fixed. But for the most part, everybody did what they were supposed to do and got it taken care of. The last rep I talked to was the best one. She got right on it, made phone calls, and she called me back and let me know what was going on. Also, the techs were friendly, cool, and they were apologetic. The washing machine is working fine now. They got the problem taken care of and that’s all that matters.

I have five homes and two duplexes, and I have around seven different policies with American Home Shield. The drain broke in one of my units and AHS wanted to call a plumber that was gonna come five days later. I said no and I told them that the sink was leaking in my kitchen and needed to be fixed that day. They ended up sending somebody the next day, but it bothers me when I call and tell them that I need something taken care of right away, and they don’t think it's that important.

I had an air-conditioning failure on a Friday afternoon and we called American Home Shield sometime during the morning on Saturday. Everything went smoothly although it took a little bit of time to get ahold of a contractor once the claim had been submitted. We submitted the claim and we didn't hear from anybody for about four hours. I didn't feel like they had dragged their feet though. I just had never done it before so I was a little unsure that I had done it correctly. And once we heard from somebody, everything was smooth sailing. The repairman was out first thing on Sunday and he fixed the air conditioner on a holiday weekend.

My bottom oven and one of my burners were not working. So I called American Home Shield and told them what was going on. They said they would have somebody contact me within 24 hours. Then a person contacted me and scheduled an appointment within a day or two. When he came here, he was very friendly. He looked at the stove for about 15 minutes and then he knew exactly what was wrong. He told me what it was that was wrong and what the parts were that he needed to get. Then he said it typically takes a few days to a week to get the parts in, and he could fix it. He called me in about a week and then he came out the next day and replaced the parts. It was great. The oven and the burner are perfect now. They're like they've always been. I would definitely recommend American Home Shield. That's also why I have them. Some of my friends have them and recommended them.

I purchased the house 10 months ago and signed up with American Home Shield. I realized that the refrigerator was broken. The company that AHS contracted came out two days after I placed the phone call. They were very professional. They looked for the part for another week. When they couldn’t find it, AHS gave me the option of $1,050 or the same refrigerator. I wanted a different refrigerator so I just went ahead and bought a brand-new one within that price, sent them the receipt and they sent me the check. Everything was very quick. I also had an electrical issue and they sent out the person right away. The AHS reps are all nice, polite and cordial but they can do better. The first time I called them, I spoke with somebody from India and I couldn’t understand them. But when I called the second time, everything was fine.

Our daughter and son-in-law have been with AHS for a few years and their experiences have been good. We decided to go with AHS as well and everything has been good since. One time, we had a problem when our kitchen sink got stopped. It was blocked up because I had put something down there that shouldn't have been there. More recently, we had another problem with our bathroom. The gentleman who came out to do the work showed up on time and was very efficient. He did a good job with the problem and we haven't had any problems since then.

My dryer quit working. I submitted a claim for it online to AHS and it was easy. It took the contractor a while to find out what was wrong ‘cause it was something unusual, but he got it done. It was great. The dryer has been working perfectly since the repair. Everything’s great with my experience with AHS.

I've had a rude contractor come in before but American Home Shield keeps on making my experience with them so easy. Recently, my son had thrown the remote control down the toilet, so I submitted a claim online. It was easy to do and the tech who came out was really nice.

Most of the contractors American Home Shield sent out were fine. Sometimes, I would like to get another opinion from somebody that I’ve worked with in the past because I noticed a lot of times, they like to send out the same people. But they were open to that, which wasn’t a problem. I had some issues when we first bought the house and it seemed like there was some work done, from looking through the closing documents and stuff like that. There was work done on some of the appliances by some of the same companies that were coming out when I called them. So, I wanted to get another opinion and I asked if I could. They have certain contractors they call and the ones that I wanted were still under the working relationship whatever of the warranty company.

I filed a claim over the phone for my refrigerator and I had a great interaction with the reps. They were clear, precise, and straightforward. A tech from Ashman Appliance Service came on time, fixed the problem fast, and was out the door. He also gave us a little tip on the refrigerator, so if the issue happens again, we’ll know how to fix it. The refrigerator has been working perfectly since the repair. American Home Shield is a great service and I would tell my friends to use it.

Skip to the end for the bottom line... Our home warranty was originally purchased by the sellers of the home we bought in June 2017. Almost immediately we began to have trouble with our AC. During 90+ degree weather, with the temperature at 90 degrees and climbing in our home, we were told that a service contractor had 24 hrs to contact us and another 24-48 hours to schedule the appointment within. In other words, we could be without working AC for up to 3 days with 3 young children in our house in south Louisiana. I should have gave up on it then.

Spoke with a representative on 16 October 2018 after being on hold for nearly 30 minutes and then given a number given to speak directly to a separate department to finalize contract cancellation at 18008584922, which has a bunch of advertisement offers and then finally at the end of this fiasco, five minutes or more, states number has been changed to 18007126600, and after calling this number it starts all over with advertisement offers. 1st Cancellation conf# **, called a second time with some results as stated above. 2nd Cancellation conf# **. I will be forced to report this to the proper authorities should my refund not be finalized in an expeditious manner. This is a very unprofessional and deceptive practice, when it comes to canceling a service.

Worst company and customer service I ever experienced. I called 10 times since July to get a reimbursement from them. Every time I called someone told me they would fix the problem and give me the reimbursement. Every time I called as if the issue was new. They promised me and gave me their personal accountability to fix my issue. They all lied to me and continued lying to me every time I called. No one ever followed up. I still don't have the reimbursement of $125. Considering they continue to charge me monthly premiums ($82 on 2 properties), I decided to cancel warranty for both homes and just take the $125 loss. I don't believe they care about giving the customer the money they deserve. However, they would continue to charge customers premium. So I dropped American Home Shield.

DO NOT USE THIS COMPANY FOR ANYTHING. I've attempted to make 2 separate claims in the past 2.5 years. Both services are covered but they send HORRIBLY UNQUALIFIED technicians and you have to wait days for someone to come out. Once they get there they will not be able to fix it the first time (because they work for a horrible contractor and are unprepared). Then you wait several more days for the "repair". You are MUCH better off saving the money monthly or paying a reputable local service provider (especially for something time sensitive like HVAC). STAY AWAY!!! YOU ARE NOT SAVING MONEY - ONLY WASTING TIME AND MONEY!!!

I provided details on my experience, the company's social media expert asked for more information (I don't know why social media either. I don't have a problem with their website, Facebook, etc. It's their actual service that's an issue). Anyway, we had a pool electric issue, the guy came out, fixed a portion of the problem and said he needed a light for some of it and we needed a regular electrical guy to fix the rest of it and we had to put it another service request. He would be back in a week for the light. Found out that the pool light wasn't covered, which is fine, we would just pay the guy. A week later, the pool guy shows up, asks us what he was suppose to do as it wasn't written down, we tell him pool light, he says they don't replace pool lights. Did he not know that a week earlier?

I had comprehensive coverage and recently my HVAC unit went down and after I raise my service request, tech came and recommended to get unit replaced as unit is not repairable. He submitted his report to claims department and after 48 hrs I got call from claims department saying they won't cover my claim and I will have to pay from my pocket. Now I'm wondering why did I had this insurance when they always have fine prints to reject your claim. :( Finally I request them to cancel my contract.

I requested service for a pool pump that is making so much noise it’s disturbing my surrounding neighbors. Not to mention obviously not working as the manufacturer expects. Their “tech” came out and said it’s not covered because it’s not completely broke down. I admit it’s maintaining proper pressure but it sounds like a bucket of bolts are in the mechanism. I asked “Is it supposed to sound that way?" (It’s a Pentair WHISPERFLO, keyword whisper.) The “tech” admitted no. I asked “Is it making that noise because something is worn out and not working as intended..." "Yes" he replied. “But it’s not a mechanical failure” he kept saying. "If it’s not a mechanical failure then what is it?" He didn’t answer.

My microwave had a problem and I submitted a claim online with AHS. It was easy and the time that it took them to get back in touch with me and have someone out was sufficient. The contractor who came out was excellent as well. He resolved the problem quickly and was a nice guy. He was also friendly and he cleaned up. Other than that, you can never get anybody on the phone with AHS if you have a specific question that is not on their website and that is frustrating. Plus, there are a couple of companies that I would never have out to my home again. But on the flip side, there are a couple that I would like to use repeatedly when the time arises, but there is nowhere to specify that type of comment on the website when you need service.

I had a refrigerator issue and American Home Shield sent out a repairman that was not capable of repairing it. I refused to pay that guy as he couldn’t work on it. The next one that came out was very nice, good, and really comfortable with his knowledge. He fixed the refrigerator immediately, and I paid for the $75 service fee. Then AHS kept billing and telling me I haven't paid. I thought that the refrigerator was one of the ones they kept trying to bill me for and I called at least nine times. They said that it was for the water heater and they took that out automatically. Then we’d get another bill and they would say that I haven't paid for this. It’s driving us crazy and that’s still going on. But I’ve been very fortunate with not having to wait on the phone for 16 hours to file a claim. Other than the refrigerator, I’ve gotten really quick responses on my repairs. The problems that I have had have been fixed pretty much and I would recommend them.

American Home Shield is really good. When the washer stopped working, I submitted a claim online and it was a breeze. You just create a claim and go from there. I opened a ticket, they sent a text message with the status, and AmeriCare Appliance Repair showed up and fixed the problem. Their tech figured out that something got disconnected. He said that he looked at the washer, that there was a panel issue, and he fixed it. Then, AHS took the deductible from my credit card and I didn’t have to pay anybody anything.

I just bought the house in May and we had two issues that were resolved quickly. When our AC was not working properly, I submitted my claim online and it was very easy to do. The service provider called me back quickly and we scheduled the appointment. My husband was at the house when they arrived and they were professional and took care of the matter. They had to order a part, which took a couple of days, but they handled the matter quickly. The HVAC system is working properly, which has been good because it has been summer until today in Atlanta. All the contractors so far have come out and did the work swiftly. American Home Shield has been very good for us and I would recommend it.

Submitting a claim with American Home Shield online was super easy. We have called them a couple of times and it has been a smooth experience both times. One time, we had to have somebody come in for our air conditioning and before that, it was for our dishwasher. The night that our AC went out, I went online on my phone and submitted the claim. I got an automatic email and text which gave me the number of Appliance Express, the contracting company that was gonna be in touch with me. If I did not hear from them, I could give them a call. But I heard straight back from them.

I filed a claim with American Home Shield for our garage door that wasn’t opening or closing. I did it over and phone and they were easy to get in contact with. They sent ABC Overhead Door and they've been good. The technician even did a little extra for us. He lubed the wheels and didn’t charge us. So far, the garage door is still working without any issues, so we’re okay.

My refrigerator wasn't working. I submitted a claim online to American Home Shield. Their website was very simple and easy to use. It was straight to the point and I loved it. The technician from Copper State Appliance service who came to fix my fridge issue provided great customer service. He was on time and kept me in the loop before coming to my house. So far, things have been good since the repair.

Submitting a claim with American Home Shield for my garbage disposal was easy. I called and the rep that helped me was good. They knew what they were talking about. The contractor came and looked at the garbage disposal. It had to be replaced but then they didn’t put the claim in to get the new one. It took 10 more days for it to get in, and the contractor came back out and put it back in. It was hooked up to my dishwasher and my dishwasher didn’t drain because he didn’t knock the plug out in the garbage disposal. I had to go in and do all that, but it didn’t work. I rewired it just to make it work. American Home Shield is a really good investment. They always do a great job. Whenever I call them, they get a contractor on the phone. They did exactly what they said they were supposed to.

I live in DC and the tenants in the home that I own in Kansas had a problem with the AC. I submitted the claim online to American Home Shield. The contractor found the problem and resolved it in one visit. Since then, my tenants haven't had any more problems with the AC. When people tell me they have a rental property and I ask if they have insurance on it, I say American Home Shield is worth it. As soon as my tenants call, I always get to their stuff within half a day. Plus, it's nice to be able to just log on, tell my tenants that I've submitted a claim and they should be getting a call in due time.

There have been several issues with the vendors that American Home Shield sends out. When I called them, I told them I wasn't sure where the water was coming from. So, they sent someone out to look at the washing machine. It wasn't the washing machine, it was the actual plumbing. Then they charged me $75 for that. When they sent someone out to do the plumbing, they tried to charge me another $75 when I initially told them I didn't know where the water was coming from. Plus they didn't indicate who they were sending out. They should be patient enough to understand what I'm saying and send the right person out. If I ask them not to send a certain vendor out, they shouldn't send that vendor. Other than that, things are fine.

The water from the AC wasn’t seeping into the ground and it started overflowing into our basement. There were two people who came in. The AC contractor said that he couldn't repair it and that we've got to make a $700 change to the system. He would put a condensation pump and do a different place for the water. The plumbing guy that came out couldn't do it as well as it was not his area. So we took his help in fixing the showerhead that was leaking and he was good.

I've been an American Home Shield customer for a very long time and my experience with submitting a claim online has been fantastic. It's very easy to put in claims online but if I call in, I will be on hold for half an hour to 45 minutes. Also, every time I called, I spoke to a girl and she was not really on the friendly side. The reps are probably overworked or swamped with calls but when I have a problem at my home, the last thing I wanna deal with is someone with an attitude.

We had some specialty switches in this house that worked off of an automated system and the battery in there went bad. The contractor that came out was professional, got right to the work, and knew exactly what he was looking for. He replaced the battery and put a regular switch in. I'm glad I’ve had American Home Shield on my homes for years. It’s been really good and people need to have it. It's every bit of worth the money.

The little compressor of my AC went so I filed a claim with American Home Shield online which is easy for me and not having to be on hold. I heard back from the contractor within the same day, which typically happens. The contractors that we've had have been very professional. They call me before they arrive so I know their name before they come and they’re very clear in what’s going on with the situation. My AC has been outstanding since then. I've been with AHS for a little over a year now. I am getting ready to move in the next few months and they’ll be coming with me.

The warranty is worth having. I had been having problems with the ice maker on the freezer for a couple months then I called in to American Home Shield and it's perfect. The reps I dealt with were great. They were very friendly, helpful and prompt. The technicians were also very friendly, clean and nice. American Home Shield's services were very nice and convenient.

American Home Shield sent a very knowledgeable and nice contractor for my water heater that was leaking. I called when I submitted the claim and everything was straightforward. The heater has been performing well since the repair.

My home AC unit was cutting off in the heat of the day so I called American Home Shield as I usually do. I get better response and immediate attention when I call. I requested Lesane Heating & Air because they serviced it over the years. I'm comfortable with them as well as I have a familiarity of the maintenance people that come by my house. This time, the contractor who was sent was on time and very professional. I got an hour note, sometimes a half hour note in the past, before they arrive. Sometimes they also call a day before they're gonna arrive and say the time. So, I'm very impressed with their service.

I recently had American Home Shield replace my hot water heater. My experience when submitting the claim to them was good. I called in to submit a claim and the contractor that they sent did a good job. He purchased the new water heater as part of what I can get based on what they have in stock. However, the deductible wasn't thoroughly explained if I could do it over the phone or had to mail it in so it took a while to get it squared away. The guy on the other end of the phone sounds like he was overseas, he has an accent. Nonetheless, the claim was completed in three days and the new water heater seems to be more efficient.

I filed a claim online for the icemaker of my refrigerator to American Home Shield. The tech I got was able to come up quickly and he checked out what it was. Then, he ordered the part and came back a few days later. He was professional and knowledgeable. He was able to replace the part when he came back right away. The icemaker was fixed back to its operating condition. The repair was smooth and it didn't negatively impact anything.

I had a very good experience with American Home Shield. One day, I had a leak in the coil upstairs and they had to replace it. It was very easy to submit a claim to AHS. I just went on my phone and logged in, I placed a claim and what it’s for, and then they assigned Kentucky Climate Control. They contacted me within 24 hours and came out and took care of everything. They were very good. There were two units. One was taken care of that day and the other one, they had to order a part so it took a couple more weeks to get it fixed. I’ve told several people about AHS. I was very pleased with them.

We just moved in and had a light switch for our entryway that wasn’t functioning. We also had a fan on the back patio that was apparently hooked up wrong. I filed a claim with American Home Shield online and everything was seamless. The contractors who came out were great and polite. They were in and out quickly. They did both the switch and the fan, which are now working perfectly fine. Having AHS is very valuable. It is easy to use and saves the headache of finding someone to come fix things. AHS came with our house so that was nice and we have a nice peace of mind.

American Home Shield was very, very helpful to me. However, I typically call my claims to AHS and I don’t understand some other people there because they don't speak English very well. I made a claim for my washing machine as the spin cycle wouldn’t work. They came over and they changed the transmission. Then my wife turned it on but it still didn’t work so they came back again and then the issue was the motor. It took a long time before I got the motor. It was almost three weeks. But when I got the motor, the electrical company was excellent. The contractor from Orion Electrical knew the material inside and out. I was very pleased with him. The washer is now working perfectly. Then, I had another claim regarding the washing machine and the contractor was from Orion Electrical too. He came and fixed it.

At first, the blower motor wasn’t cooling and then, it wasn’t working too. I called American Home Shield to file a claim and the interaction with the rep was very good. It didn’t take long for the contractor to come out and I was very impressed with him and the service. He was very knowledgeable. It was the hot time of the year and he was very helpful for me. He handled it and since then, the AC has been working fine. I was pleased and I would call him again. However, I tend to call in rather than use the computer and you have to wait on the phone so long to get somebody to answer. Also, I haven’t had a problem with AHS but they didn’t cover something to do with the salt water system that I needed on the pool. I spoke to somebody else that had AHS and they covered the same thing on their pool. They were paying less than I paid a month too. Nevertheless, I’ve had AHS for several years and I’ve been happy with them.

We moved about 14 times in the military and we’ve used American Home Shield off and on dating back 20-something years. This is our retirement home now and when we bought it, we got some credit from American Home Shield on our contract and then we updated to the full service. My husband loves having them and we’d recommend the warranty.

My garbage disposal was serviced and replaced by American Home Shield in my recent experience with them. I submitted the claim over the phone and the process was easy. I had great interactions with the fantastic contractor, High Priority Plumbing. Two gentlemen came out. One was the manager and the other guy was training. They were very professional guys, handled the problem very quickly, and knew exactly what to do. Since the replacement, the garbage disposal is fine. Also, whenever I call American Home Shield for a situation, the representatives are always nice and they answer my questions. I never have any issues dealing with them and they’ve always been very professional in addressing whatever situation I may have. I’ve even talked to other people about American Home Shield as well.

Our garage door would go halfway down then go back up. We didn't want it to stay like that because inside the garage, there is a door that is the entrance to the house. There was also one guy who was coming around. He told me all about a security system and he said there had been a lot of vandalism in the area. He said people were finding a way to get through the garage doors. That was why I called American Home Shield and the lady I spoke to was very helpful and knowledgeable. She scheduled appointments, sent me an email and told me who was coming. Then I set up the appointment. She did a good job.

I've been trying to get our A/C unit repaired since July. They were quick about getting a company out the first time but once the technician gave an estimate of over $5,000 to repair the unit I've gotten nothing but the runaround. First I'm told they will need a second opinion. I wait... Then after several days I call to see what's going on as I've not heard anything. Then I'm told to get and pay for the second opinion myself. I find a company and call them. Then I'm told to go out and buy a portable A/C unit and they will reimburse me $125.00. One that will handle 250 square feet of living space cost $200.00 and requires 220v. I called back and spent an hour on hold while the service agent read the notes in the file to find out why the company to give a second opinion has still not received the work order they need to come out. Now I'm told the authorization department will have to call me back to discuss the claim. I'm keeping my fingers crossed.

Today AHS sent plumber to check toilet, my ejector pump was broke... These guys came in, opened lid, saw water to the top, closed lid, said a check valve was missing... therefore it was not under warranty! This pump was replaced in 2009, by a professional plumbing co... Unbelievable! I am more than pissed. These companies take your money, and when they need to replace something, they just find something so they don't have to. Will be calling a lawyer.

It is now Oct. 15, 2018. On July 24th, 2018 I called to report I had a leak in my living room ceiling. They sent a contractor out to check it and see what the problem was. He said that the duct work was old and the bands on it had cut into it and rusted and it had made holes in it and the condensation was leaking into our ceiling. He also said that the whole duct work needed to be replaced and that he would send in the request for it. We waited and waited and never heard from him, so I called him to see what the problem was. He said he was waiting on approval from AHS to do the work. So, we waited some more. In the mean time, I called AHS and the contractor several times. The contractor would tell me one thing and AHS was telling me something else about why the work had not been done. This was numerous calls between July 24 to Oct. 15, 2018.

This company is the best when it comes to taking your money. But when it comes to customer service? GOOD LUCK! I contacted them yesterday because my basement was flooding. More than 24 hours later, I'm told they'll try to be here TOMORROW. They contract with an out of town company. We live in a city. Why can't they use companies locally if it takes that long? You want to contact customer service? You're screwed. Over an hour hold to speak to someone and even then they don't do anything to help. There isn't an email address. There isn't online chat. They take your money, but what do they do with it? Nothing to help you. This place is awful. They've done this to me too many times. Time to find a company that actually does something to help.

On April 30th the previous owner of my home requested work on an air conditioning unit and did not pay for the service rendered. On May 21st, I purchased the home which came with a 1 year home warranty. I tried to schedule a service appointment today (October 15th) and American Home Warranty will not schedule the service because the previous owner has not paid the bill. In my opinion they are holding me liable for service that was requested and performed by and for another person. Maria was the customer service person that I worked with.

Recently, I had some dishwasher issues and American Home Shield was able to have somebody come out to diagnose the issue and order the parts. We're waiting for the parts to come in and when they do, it will get fixed. The tech that came was a nice guy. However, it seems like sometimes, it takes a while to get things done. When something like a washer, dryer or dishwasher breaks, you wanna have it fixed the next day. The techs get out here as quickly as they can, but it's never as quickly as you think it should be. Still, most of the contractors that we have experienced working with have been knowledgeable and professional.

I moved in to a new home and I wanted to get the locks or key. I submitted the claim online and the site was user-friendly and intuitive. The contractor called really quick to set up an appointment, a time and day that worked for me. He came in, looked at it, and told me what needed to be done. Once all the locks are rekeyed, he told me what they had done and then he also oiled the locks as well to make sure that they were operating smoothly. He was there for under two hours. The business that American Home Shield used to do or assigned the work to was very professional, very courteous, and timely. My experiences with them had been great and it’s a good value for the money. I would definitely recommend them.

I submitted a claim online to American Home Shield for our dishwasher. The gentleman that they sent out found the problem immediately and fixed it, though it took a week. We haven't had any problems since.

My washing machine was making all kinds of noises, so I called American Home Shield. Their contractor examined it and reported back to American Home Shield what was going on. AHS made the decision to replace it but I didn't want to. Then, Sears was supposed to call me to let me know when they were gonna deliver but hey never did. I got a call at 8 o'clock one morning, telling me that they were on their way to deliver the washing machine. That time, I was not at my place and it was only my son and daughter-in-law who happened to be around. I would have made an arrangement but then my son had to do it. Also, Sears said that they couldn't install the washing machine because my pipes are rusted. They put WD-40 and they were able to get one off and then another but then they told me that they would come back and install it within 30 days which is ludicrous.

The wire from the air conditioner burned off. I easily submitted a claim to American Home Shield online. The tech who came out was very professional as well. He fixed the AC quickly and I was very happy about that. After the repair, the AC has been working great.

A month ago, our washing machine's spinner stopped working. We called American Home Shield to submit a claim and that process went well. The contractor they sent us came here on time. He even called when he was on his way. Then he had to come back in another time with the part needed for the unit. Since the repair, our washing machine has been good.

I called American Home Shield on a Sunday morning for the water pipe, and they had a gentleman out at my house later that afternoon. The guy that came in from Fort Summer was very apologetic that it took him so long to get out here. I was very, very pleased. I also used AHS for my AC unit and the contractor that they sent out was also great and very professional. My AC unit lasted a week after the repair, and then the connectors let go, so we reopened the claim. I looked at the unit and saw loose connections, so we just tightened it up, which the contractor wouldn't have known. But it was no issue.

Before I went on vacation, my husband mentioned that our icemaker was not working. He likes ice for his drinks so he wasn’t real happy about ice not being made. American Home Shield sent Sears after I submitted a claim over the phone. The contractor was out within a day or two. They got here quick and were great. The repair was finished in one time visit and both service by AHS and Sears was excellent.

My AC went out in the summertime and American Home Shield sent one gentleman out. He came and said that he was gonna charge me to clean the unit and that the unit was frozen over. I told him that I wasn't paying him and I thought that he was repairing the unit but he didn’t. I also didn’t know whether he was gonna get more money out of me and I thought that was what I paid American Home Shield for. I was in the backyard and he walked out without me even knowing. So, American Home Shield sent another technician out who fixed the problem perfectly.

We had a claim with American Home Shield for the pool filter casing. We called them and the claims representative did a great job. A contractor came out in a day and he was right on it. He knew what he was doing and the pool filter is now better than it was before. We recommend American Home Shield.

I was easily able to request an air conditioning repair online and the vendor that came was excellent. American Home Shield was excellent as well and the AC works like a charm.

There were several issues with the air conditioning and I went online to submit the claims to American Home Shield. The people that they sent out were amazingly professional. The first time, the evaporator coil was destroyed and the second time, the drain wasn’t correct. The third time, they did some tuning and that was the last issue that we’ve had with it. I watched all the work that the contractor was doing. He asked me questions about the issues that we were having and showed me some of the things that he was doing to remediate the problem. He was completely transparent with everything. I’m satisfied with American Home Shield and the company that they’ve partnered with to come and fix it. For a company that provides warranties for purchases for a house, AHS has been pretty solid.

In the past, I would highly recommend American Home Shield, but with the monthly rate and service call fee increases, I don't know if I'm getting value for my money. To fix my washer and dryer that wasn’t even working, it was $2,200 in charges to American Home Shield. I paid $600 for the washer and $600 for the dryer and it took about four weeks to finally get it to where we could use it again. Sears would send one person out and they would order a part, which would come in. Somebody else would come to the house, say we don’t need that part and order another one.

The air conditioner in one of my rental properties wasn't cooling. I called that American Home Shield to submit my claim. Their rep was fine and the contractor was really good. He came out the next day and told us what he was gonna do and what he had to do. My renter and I watched him put the parts in, and my AC has been fine since then. I love American Home Shield and I would recommend them.

We submitted a claim for our electrical issues to American Home Shield. The contractor was awesome and extremely personable. He went above and beyond that turned out to be a lot of missing or broken light bulbs in my fixtures, which made me feel like an idiot, but he was very assuring that I’m not the only person that’s done that. He was able to resolve the actual problem very quickly. The experience was good enough to renew with them. For 75 bucks, I got an electrician out who was able to solve a lot of my issues. If I went on my own, it would cost me a lot more money than that, so it's a great value.

Home Shield had a guy out within a day or so after I called about our stove that wouldn’t work. The guy knew what he was doing and he had it fixed in a few minutes. We sat and talked for about 10 minutes, and he was very friendly, professional and nice. I’m glad I got AHS. A friend of mine has them, and he recommended them to me, and I’d recommend them to anybody else.

We needed a new furnace as the heat exchanger went bad. I submitted a claim to American Home Shield over the phone and they were able to get somebody out in a reasonable time. They contacted a couple of vendors but two vendors did not work out. I called AHS back and they jumped on it again and had River City Heating and Cooling come out. Everything was fine during the installation and in the actual run of the furnace. However, River City forgot to put in a couple of vents that would help the furnace last a bit longer because there is more air circulating to the house. They came back and put them in with no charge. They did a great job. Overall, American Home Shield is a great service and they sell a great product. Even though I was a little skeptical when I bought the policy if it would really happen, it did. I have also told my family members and two of them will sign up too.

Our fridge stopped working. At first, I called Sears but then they said I had to call American Home Shield so I went online to resubmit the claim. When I did, AHS' website wasn’t working. I tried several times online and it just kept coming up with an error every time I did it. They should make sure that the website works so that you don’t need to sit on the phone at all. If you have a case open and you want to get the tech to come out again because the issue isn’t fixed, instead of coming up with an error message, it would be nice if the website actually worked.

A drain was leaking in our rental property and so there was an overflow on the drain line. We needed to get that checked out and fixed so we went online and submitted a claim to American Home Shield. The individuals I dealt with were thrilled and happy. The contractor scheduled their time, showed up, fixed the issue, and left. American Home Shield works well and I like them. I'd recommend them. I've already told a number of people to use them.

American Home Shield's online claim process is easy. I submitted a claim for an issue in my HVAC on a Friday. On a Friday, it always seems like it takes a long time to get somebody out but that's to be expected. The contractor came and the service done was all good. The first time, the problem was the fuse. On the second one, we called out for the particular units and they replaced a compressor. So far, the HVAC is good and I'll keep my fingers crossed that it's gonna last a little while. I'm pleasantly impressed with American Home Shield. We've had it for a couple months but it's been a good experience and I'm happy.

The technician that came out when I submitted a claim on my AC to AHS was very prompt and professional. He was very thorough in explaining to me what the issues were and what my options were. He gave me some recommendations of what unit but the entire system was replaced, on the outside and the inside, so including my furnace. But it was considered as an upgrade and not a replacement because of the type of Freon. So I had an option of doing that, or he told me I had the option of repairing the leak. So I opted to upgrade my AC system at that time. American Home Shield paid a portion, and I paid the other portion. By the time I placed the call, the technician came out. They ordered the parts, and I was lucky enough to get an opening to have the install done. So it was done in less than 10 days. I’ve had AHS for years, and I’m very pleased. I haven’t had any issues and I’ve purchased a contract for my mom’s home too.

The central air unit for our whole house wasn't working and we called American Home Shield on it. It was the kind of deal where it was gonna be quite a bit of out of pocket money for us because of the recapturing of Freon, and so we waited for a long time. We finally made the decision to go ahead and repair it, and we got with the same company that American Home Shield sent out and they got the repairs done. So, everything worked out good. Arctic Air had a little difficulty getting one part, but they've always been very attentive and responsive. The receptionist Melanie has always been incredibly nice in letting us know if there's any delay. Every time that we submit to American Home Shield and they send Arctic Air, we know it will be taken care of. I would highly recommend AHS. We just sold our home on Tuesday and I made sure to pass on that they should keep our policy intact just the way it is because it's been wonderful and a life saver.

With American Home Shield, you get good quality for the money that you spend. When the washing machine quit working, I submitted the claim online. It’s faster and I don’t have to wait for them to be in the office. I had no problem at all doing that and it was a good experience. The contractor that was sent out was also excellent. They did what they said they would do.

We had a really crummy company before American Home Shield and we went with this company because we had gotten a good reference from a contractor. When a company takes care of the contractors out there, I feel like they're gonna take care of everybody else. After I logged in and placed a claim for our dishwasher online with American Home Shield, I called the guy the next day to make sure that he had the work order. Although that has not happened with American Home Shield, that had happened before with other companies. He said yes and that he would call me later that day to schedule.

Updated on 05/28/2019: Issue still unresolved. Still receiving the usual runaround. I have spoke with customer service multiple times and was told again that it would be resolved. Still waiting.

I had a problem with a Viking dishwasher, and submitting the claim for it to American Home Shield over the phone was relatively smooth. It took about two weeks to get a contractor out, but he did the job. I recommend them!

I had a problem with my A/C system, so AHS sent a company out in August. The technician said his company did not deal with the duct system and it was a leakage in the duct system causing the problem. I entered another work order for the duct system. AHS called me to say that I should not have entered a new order (which costs $75), but should have transferred the old order to a new company. The rep canceled the new work order and said they would contact the first company, get the diagnosis and then transfer it. I waited and then called to make sure it was done. I was told that the new company would call.

I had had a contract with AHS for two years and was largely happy with it, until my automatic payment was increased with no notification or request. When I contacted the toll-free number I encountered several representatives whose accents were so thick as to make it very hard to communicate and decipher what they were saying.