American Home Shield Reviews

Having an American Home Shield warranty has been really, really good. It is very reasonable and makes a lot of sense. We had a refrigerator that had quit working and we submitted a claim to them online which we did easily. A contractor then came out and he was great. The issue ended up with the outlet and not the refrigerator, but he was able to fix it in one visit. After the repair, it's been perfect.

My washing machine was making a lot of noise when I tried to wash. It sounded like something was grinding together. When the guy came in, he told me what was going on. The issue ended up being something that was stripped in the motor and it was making a lot of noise. He explained it to me in detail and he answered every question I had. He told me what he was gonna do and how he had to do it. Then when he found something else that was gonna be a problem in the future, he showed it to me. He said that it was gonna cause me a problem and mess up my house. Then he went out and fixed that too. He was so honest and upfront, and he did great. I really appreciate him. This was the second time I called on American Home Shield and I've gotten great results so far. I'm pleased.

Submitting the claim for our leaky pipe was super easy. I did it online. It was a couple of days before we noticed the issue but within 24 hours of submitting the claim, somebody had contacted me. The plumbing guy who came out from Crown Services was also super professional and very quick. The garage door company was a different matter though. It took a month from when I opened the claim to when it was actually repaired. It took multiple appointments and each time, it took weeks and weeks before they could get somebody out. They called me at least six times, asking me to move the appointments around after they were scheduled. It was to the point where they called me and I said no. I wasn't moving the appointment again. Then the next day, another woman called and asked me again. It was so ridiculous. I would never use them if it wasn't for American Home Shield.

In the beginning of August, the pump and motherboard of my washer went out. I submitted a claim with American Home Shield and they sent out 101 Repair, Inc. They did the diagnosis then they came back with the pump. But the motherboard they brought out did not work, so they had to order another one. Two weeks later, they came out again but that motherboard still didn’t work. So time went on and they finally got another one that worked. But then, the lid wasn’t a tight fit so it stopped working. They came out again and diagnosed it. Then they brought out a part for an ice maker which wasn’t what was needed for my washing machine. Finally, two weeks ago, everything was complete.

I had a positive experience with American Home Shield and I was very satisfied. I went online and submitted a claim for the faucet that was leaking and it was easy navigating through AHS’ website. It was user-friendly. The only thing I don't like is when you first go on to initially log in. It makes you change your password every time because for some reason, it says the password is wrong although it's not. I submitted the claim on a Friday and Michael's Plumbing & Heating, the contractor was here Monday morning. It was pretty quick. The contractor discussed what was taking place. He was friendly and he took care of the problem. It's been great since then. Give AHS a try.

My washing machine had an error code and wasn't working properly. The technician reset the code or replaced something which seemed to have fixed the issue. Overall, American Home Shield was good and I was happy with them.

I bought this house 14 years ago and when I did, the people I bought it from had American Home Shield that went with the sale. When that first year was up, I've continued with it ever since. Their price has gone up when I started this. Their service call was like $50 and now it's up to $75. Also, the yearly rate has gone up. It was not quite $500 when I started and now, it’s like $600. But again, in the long run, it's worth it. Also, I've always submitted claims by phone and it has been very easy.

American Home Shield works well for me. I wanted to get my locks for a new house replaced and made a claim for it online. The website was very user-friendly. The service happened within a week and the contractor that came was very friendly, nice and knowledgeable about locks and the different types.

Our AC wasn’t working and the motor had burnt out. I submitted a claim with American Home Shield online but I called to make sure that everything was scheduled. The claim process was okay but I didn’t hear from the vendor until I called them. If I hadn’t called, I don't know when they would have shown up or if they would have shown up. Other than that, the guy who showed up knew what had happened, he identified the issue and it was a done deal. As a matter of fact, he had the motor in the truck, and he was able to swap out the motor and get me back up and running the same day.

We've had American Home Shield for a long time now and we love them. They've always been good to us. Once, my husband called and filed a claim for our refrigerator and we were satisfied with how quick the contractor did the job. He had to order a part and before he left, he told us when he would be back. He then came back and he fixed the unit. I recommend American Home Shield all the time. They are efficient and if you own a home, you would benefit from them if something goes wrong.

United Electric Company came out and looked at our heater after submitting a claim to American Home Shield over the phone. The claim submission was fine and easy. The contractor was very nice and polite, and he explained things. The unit didn’t need anything but the filter, but we didn’t know that. He also fixed the exhaust fan upstairs, so that was another thing. The unit is now wonderfully working.

When the ice maker in my fridge didn't work, I called American Home Shield. Their contractor came and checked it and told me that I needed a new ice maker. They left me the information, then they left, and they came back a couple of days later and fixed it. My experience with that was good. But on some things like with my heating unit and my cooling unit, AHS took forever. My heating unit needed some part, and it took a long time for them to approve the part. Other than that, I’ve had good results also with my washer and dryer.

The thermostat for my air conditioner broke but when we replaced it, the whole thing went funky. The transformer up in the attic broke. So I had to have somebody come and fix my air conditioning. Submitting claims online is usually easier for me because I'm busy and for this claim, the response was quick. It was in the afternoon that I submitted that claim and American Home Shield sent me an email saying who they were contacting. Then The Lindi Corp called back the next day. They came out in a couple of days and were friendly. They got the job done quickly and they cleaned up after themselves. They didn't leave anything on the floor or any mess. They were great.

We moved into the house and assumed American Home Shield from the sellers. There was an issue with the AC unit and we had the sellers call American Home Shield to make sure the AC units were working properly and there weren’t any issues that needed any additional repairs. AHS had a company called Total Air Care based in Jacksonville come out.

I called American Home Shield and submitted a claim for my ice maker that stopped working. They sent out a local contractor from Webster, Texas. He evaluated the problem but he didn't have the parts with him to fix the refrigerator so, he went back and ordered the parts. Some days later, he came back and installed the parts and the ice maker has been working fine ever since.

I had some challenges with the AC and so I called over the phone. Within two weeks, everything was done completely and timely so I have no issue with American Home Shield. The people that they send out are always excellent, professional, courteous, and they do exactly what they're supposed to. Any time I called, they're always prompt, and someone calls within 24 hours. I've had them for both of the homes that I own.

I've always called American Home Shield when submitting claims as it was easier because I never seemed to have the account number on me. I've always liked the contractors they've sent out as well. If we had to have them come back for some reason, they were really good. Our most recent claim with them was for our remote door opener that wasn't working. Since it was an older one, they replaced the board for the door opener to work.

We had a leak on the outside of the house. It was on the ground, around the foundation of the house. But we did not know its origin so we called American Home Shield and the plumber showed up on a Friday. It was mid-morning and that time of arrival was within the acceptable window. This person dug a hole on the outside, two feet in diameter, but he couldn't find the leak. Then he went inside the house and asked permission to cut into the Sheetrock. It was reasonable and I said okay. He cut in six slices on the Sheetrock. This was in the front bedroom, and it went from the front to the side of the bedroom and all the way to the bathroom. Still, he couldn’t find the leak. He said he would be back on Monday and left the property. He left the six spots, which were about 8 x 12 inches, cut open. And he never even called that Monday.

We had a couple different companies that American Home Shield sent us. One wasn't able to handle the type of refrigerator we had and AHS got us a different contractor that did a fine job. It’s a good experience to use American Home Shield especially if you’re trying to sell or buy a home. It’s good that AHS has reputable companies that were able to service us. One of them looked at one of our other products that I was having a question about and he did a little bit more than he had to. When we bought this home from the previous owner, I wasn’t given any instructions and I haven’t used the stoves before. It wasn’t turning at full heat and I said it wasn’t working properly. The guy tried to look at it and he figured it out before he left.

I called American Home Shield and submitted the claim for a water heater and the contractor was very helpful. He diagnosed what was wrong and determined they needed to completely replace the water heater. He got the new water heater ordered, picked it up and then installed. The people at AHS were understanding and weren’t trying to get out of covering the items. It was a smooth process. They were responsive, quick to get a tech out to diagnose the problem and ultimately resolved it and covered the item.

I lost power in all the outlets in the master bedroom, master bathroom, and the laundry room. We normally have an air conditioner in the room. We have TV, and we couldn't really go into the bathroom and use any of the outlets because it was too dark. Then, in the washing room, we couldn’t operate our washer and dryer. I, then, submitted the claim through American Home Shield's website and it was pretty easy. I called on the weekend, and I got a text from the company. Then, I got a call that Monday morning and they came out that afternoon. My wife talked to the contractor, and they were professional. They have seen, diagnosed, and defined the problem quickly, and resolved the issue. Everything is now working great.

I have not had good experiences with American Home Shield. I’m a real estate agent and I prefer not to use them if at all possible. I would never recommend them either. As the property manager, we started a claim for the tenants for a dishwasher that was broken and people came out about four times for it. They said they were gonna order a part and then once they got the part in, they said something had to be done with a plumber. The plumber came out but then the ball was dropped on several different fronts. American Home Shield finally just replaced the dishwasher. The tenants have a brand-new dishwasher that’s working great now. But that claim took six months from start to finish.

We've had American Home Shield for many years and we're very pleased. First, my brother-in-law got it then we got it. Then my in-laws got it and I have a number of friends who have it as well. It's such a perfect fit. If you have old appliances or it's an older home, having a warranty makes sense to me. When my husband's hot tub wasn't doing well, he filed the claim over the phone. First Call Appliance came out and was excellent. They were very efficient and well-mannered. The hot tub is doing well now. We've also had a lot of things replaced and it's been very prompt as far as contractors coming to our home, repairing and doing what they've needed to do. American Home Shield has done wonderfully and I highly recommend it to everybody.

The only time I've had problems with AHS was with the refrigerator in our property in California. The water dispenser, it wasn’t working. At first, they went, and they opened the fridge, and they checked. They found nothing wrong. So they left, and they sent the bill. And I said, “No, no, no. You go back and then fix it or have someone to check it.” So they went back three more times. They didn’t have the part, then they came with the wrong person, then they didn’t have the time. They eventually got it fixed. It was a headache that they came four times to just fix up the sensor.

I had a problem with my dishwasher and I submitted a claim to American Home Shield. I did it online and it was easy. A tech came and he said there could have been a few things that were wrong. We waited for a part but when he came back later with it, it wasn’t the problem that he initially thought of. So he said probably, it was another problem. I had to wait again for the other part and then finally, it was resolved. After the repair, the dishwasher has been fine. Overall, I'm satisfied with the service I got.

I had an air condition failure in the house and American Home Shield very quickly assigned a contractor to come and look at the problem. The communication was over email and it was convenient for me. The contractor called me and we set up the time. They came but a part that needed to be replaced had to be ordered. It took a week and a half to get it and then, they came back and did the work. So, I’m happy. We needed to manage a few days without air condition but I was informed and expectations were set correctly, so there was no crisis. Since then, it has been working. I had a pleasant experience with AHS. It was professional and even exceeded my expectation. It’s an insurance company and you never know how they would react but they were great.

Our hot water heater was leaking so we called American Home Shield, our insurance company. B & B called us right away and came out right away and their guy was able to fix it right away. They did a good job and we haven’t had any more problem with it. In the four years that we've had AHS, we've made four claims and they've been good and the techs they've sent out have been great.

Both my upper and lower level air conditioners happened to go out within a couple of days of each other. One of them had a compressor problem and the other had a leak and lost its Freon so, we filed claims to American Home Shield for both. We did it online and they responded within two hours both times. I had a refrigerator problem as well and they were very good at getting back to us. Outside of having to wait for the compressor for two weeks since it happened at the peak of summer, it was a good experience and I just had to pay the service fee. JG Mechanical has done an outstanding job. The technician fixed this unit once before and always has done a good job. Since the repair, it has been very good. We're looking to replace the units and at this point, we just needed them to live along for another year.

American Home Shield warrants your appliances and other items in your home, and our experience has always been good. I usually submit claims online, which is faster than doing it over the phone. Quality Appliance came out to fix the microwave once and the technician was very good. I also filed a claim for the AC when it quit cooling. That was resolved very quickly.

Updated on 11/10/2018: I AM STILL WAITING ON MY REIMBURSEMENT for my sump pump... And have documentation of being on hold for up to 29:29 minutes only to be made more false promises and lies. As of 11/05/2018 I have been waiting for a dedicated consumer complaints representative, Miriah ** to return a call. When you FINALLY reach someone... NOTHING! I do not understand how this company even stays in business!!!

Filing a claim for my AC online wasn't hard and the technician who came did a good job. He was only here for 10 minutes or so and he had it fixed. The only thing is that I thought they said he was supposed to call to tell me what time he was coming the next day but he didn’t. When I got the phone call, he was saying he would arrive in 10 minutes. So he had to wait on me because I was en route to work and I had to turn around. Nonetheless, the AC has been working fine ever since. And American Home Shield has been great.

I had a washing machine that took six weeks to repair and part of the issue was Sears, which was the company that came to fix it. They first came, said they had to order a part and we didn’t hear from them again. They said they would follow up with us and they didn’t. I called American Home Shield to ask if can specify a different provider because it wasn't working out, but they said no because I’ve already started with that provider, so that was not a great experience. However, AHS asked about putting them on our do not use list and I said yes.

The door wouldn’t close on my dishwasher and I called American Home Shield to file a claim for it. Their rep was professional and he was able to send a contractor out in about two days. The contractor had to order a part and then come back but he was great. The dishwasher has been fine since. Sometimes though, I feel like AHS only does a quick patch on things when parts should have been totally replaced. When I had issues with the garbage disposal, their contractors just repaired it, then I started having more problems with it. It has been repaired about two times and I just didn’t wanna mess with it again, so if I was gonna have to pay a $75 charge, I might as well just replace it and since it was about 10 years old. Other than that, AHS is reliable.

The pilot light of our stove needed some work done and the contractor AHS sent came and fixed it. The claims process was super easy. I did it all online. Everything was fixed within seven days. It was fairly quick. It’s first time that I have to deal with a home warranty company and reviews from peers were not good but I don’t have any complaints with AHS.

I typically call American Home Shield when submitting claims and the only issue I have is that sometimes it takes a while to get to a representative. But otherwise, I've been quite pleased and happy with AHS. Most recently, the LG washing machine had water remaining in both the closed conditioner tray as well as the bleach area and it shouldn't have been. Service First came out and we wound up having to replace the controller that controls the water going to those various spots.

I'm happy with American Home Shield. When my AC wasn't working, I filed a claim with them and using their website was super easy. It went right to the point and they got to me immediately. The contractor also came on time like he said he would. I live in a condo, so the problem was not in my unit but in the machine up on the roof. He went there and took care of it, and the AC has been working since. I’d recommend American Home Shield and I hope to continue with them.

I called American Home Shield regarding my refrigerator and the rep was very professional. The only issue I had was I had initially called about two months prior to get the same issue fixed, and it was just five days past the two months they gave for us to call back when I called again so I asked if they could just waive the 100 bucks but she was very adamant, and said no. I understand but I thought she could accommodate me. But other than that, everything went well. The contractor was very professional and I quite liked him. They had to replace a circuit board and they did. So far the refrigerator has been good. I’m really happy with the service of AHS. Everybody are the best.

I had exhaust fans in the bathroom and it stopped working shortly after I moved in. So I put in the work order with Home Shield. There was some mix-up with my phone number, so nobody was able to contact me for a while, and I had to sort of chase that down and work it out myself. Some people claimed that they emailed me, and I didn't get emails. But it all eventually got sorted out. The issue with the exhaust fans in two bathrooms, was resolved quickly, except those people didn't clean up the workspace when they were done. So I just had a bunch of dust all over my bathroom. They just slapped in new fans and left.

The reps of AHS were helpful when I called them about my garage door. Also the contractor sent was also really knowledgeable, helpful and patient because I didn't know anything about garage doors. Since the repair the garage door has been working alright. I'm thankful for the help.

Our well wasn’t working and it happened over the weekend. My wife called American Home Shield to file a claim and Dowell Water Well Service came out on a Monday. The contractor was very good. They replaced one of the fuses and another part there, and then they fixed the well quickly. Everything has worked greatly since the repair. We enjoyed the experience and we’ll definitely keep the American Home Shield warranty.

American Home Shield was really, really good in the past. I’ve had a few issues, and they’ve taken care of them. Submitting my latest claim also went smoothly and they sent out a technician who did a great job. It was just that I was trying to get AHS to understand the situation, and they really didn’t seem to. One of the igniters on my stove went off so I didn’t have a stove to use. From what they told me, they have to order the igniter, and then it would come to the house, and I had to make an appointment with them to get it put in. And because it was gonna be a few days before they would even get one, I took the other igniter out, and then I was gonna put it in the oven. But when I was putting it in the oven, I touched it and it broke. So I had to order another one and I paid for it separately.

My refrigerator wasn't working. I filed a claim with American Home Shield and they were very professional and so prompt in helping me. They tried twice to have a contractor come out to fix my ref, then the second one stated there was no way they could fix it and the ref ended up being replaced. I'm a disabled senior and it was very important for me to be able to get the ref replaced fast. Sears came out and they were very good. I'm very satisfied with my experience with American Home Shield. They were very good to us and I would recommend them to anybody.

My refrigerator was cooling all the time as opposed to stopping once in a while and defrost the coils, clear the coils and blower them. So the coils would get frozen and there won't be any airflow through them. The refrigerator was not cooling and we lost a lot of food. I went online and requested service from AHS. A local tech called up the next day to schedule an appointment. He said the issue was the computer board and fixed it. We put the food back in after a day, but a week later, the coils had frozen up again. We had to throw the food away again. I wish American Home Shield would take it into account that when they fail to repair, there's a lot of expensive food being thrown away each time.

We moved into the house back in May, so we have these appliances that we aren't real familiar with. My garbage disposal was leaking, and it was dripping down and damaging the wood cabinet underneath. I called American Home Shield and they sent a plumber, who I really liked. He did the installation and fixed it, and that was done quickly and efficiently. He did a really nice job and I would use him again anytime. I also used AHS when my microwave went out.

American Home Shield sent Arizona Value Appliance Repair out for our ice maker that wasn't working. The contractor was really good and everything was on time.

The microwave wasn’t working and so we called it in at American Home Shield. Mr. Appliance came out and they couldn’t find the part, so they ordered a new microwave and installed it. They were very professional and courteous.

I had a stoppage in my hall bathroom and in my master bathroom, I had a sink that was leaking underneath the cabinet. One of the faucets was also stuck and wouldn't open and close properly. AHS sent me faucets which were never installed so, when the first guy came, he told me he would check with AHS and see but then he never came back. The problem just got worse and worse thereafter. Recently, when a knowledgeable guy came to do the repair, he installed them and everything is working fine now. Though I'm happy now, I'm still disappointed because the sink problem took two years to get fixed. At one point, I had to take the pliers because that would be the fastest way to address the problem. It was ridiculous as I've been paying for something every month but I'm not getting the problem fixed.

I had a ceiling fan that went out and I did that claim online. The site is user-friendly and easy to use. It has worked pretty well for me. The contractor came out and he basically thought that it was the ceiling fan that was bad. But he only had one choice of ceiling fan to install, which was the white one. We had a silver one. So he told us we could get a hold of American Home Shield and do a cash payout. He told me I could go out and buy the fan, and they would reimburse me. So I went ahead and bought the fan but when I called American Home Shield, they told me that I should’ve called them first so I wasn’t reimbursed for that. But it was only 150 bucks and it was my fault for not verifying with American Shield. Next time, I’ll definitely call them first before I go out and do that. Other than that, everything’s been good with American Home Shield. They’ve done everything that they said they would do and I would tell others to try them out.

The home warranty is a great service and I would refer American Home Shield to others. I completed a claim online when the air conditioner wasn’t turning on. About a day later, Consolidated Mechanical came out and the technician was great. He explained the entire situation and the air conditioner is working fine now.

I’ve had American Home Shield's service for the past three months and they were not the cheapest premium on the market but they had some good use compared to others. They sent people out who fixed the problems that I have asked their service for. I usually submit my claims online and their website is straightforward and very easy to use. There are not many questions and I can just select the problem and submit the request. They then are able to send people out in less than a day. If I submitted in the night, I usually get a call in the morning or if I submitted in the morning, then I would get it in the afternoon. The contractor for one of the repairs had to get on the phone and I talked to the supervisor but he was able to fix the problem then and there.

It was freaking hot and the air conditioning wasn't keeping up and cooling. I called American Home Shield and the tech came out. He said that it's the blower fan. He took it out and said he got one at the shop. It was a Thursday and he told me he would come back by Friday to install but he didn't. He eventually came out sometime in the late afternoon of Saturday and put on a new blower fan in. The AC seemed to work fine since and having it fixed was a big deal. I could sleep and it wasn't hot in the home anymore.

I called for my air conditioning unit and the tech told me that American Home Shield doesn’t cover normal wear on the insulation. He told me that if I take the insulation off and find some pipes separated or rusted badly and causing leaks, I would need a replacement. So I took the insulation off so I could put in a new one and I found some bad rust spots where my pipe had come off. I then called American Home Shield so they could send someone out. Another heating and air guy came out and I told him that there was a squirrel that was living at one time, before I bought the house, in the ductwork and that it looked like maybe it might have torn up some of the insulation but I couldn’t say for sure if that was what it was. I just saw a bunch of acorns on top of it. He wrote that in as a report saying that it was pest damage and AHS won’t cover it.

I added an American Home Shield warranty to my home after doing a little research and knowing my friend's experience with them. It worked out well and my first claim submitted went through. The process was easy and I was very pleased. The garbage disposal was stuck and locked up, and the vendor State Plumbing came out exactly when they'd come out. They replaced it and I was very pleased with them too. The disposal is now working well if somebody hits the button. I'm satisfied with American Home Shield.

We had a burst plug that was knocking out the other four plugs around it. The wire had grounded out. My wife submitted a claim on the internet and then, American Home Shield called. Working with their reps went fine. The electrician came in 30 minutes and found the problem and fixed it. He was great. He knew exactly what he was doing, how to do it, and what to do. If someone would ask about AHS, I'd tell them that as long as the homeowner that was selling the home was paying for it, always get it. Even my attorney who closed the house that we bought said AHS was the best. I knew that from the beginning, but they reiterated that. They said there’s not a better one out there.

I put in a service request for my stove to American Home Shield and I did it online. I have an older browser so it was a little slow and you gotta make sure that everything is going through but that was okay. AHS sent out their local appliance representative. He was good and knew what he was doing. He took one look at the unit, put his voltmeter on it and said that it was a common problem. He told me that he has to order a part and that would take a couple of weeks. He called me in a couple of weeks and told me that he had the part. He then came and fixed the unit. The stove is working fine now and I'm happy with it.

It's easy to submit claims with American Home Shield. I just do it online. After I file the claim, a contractor contacts me and comes out to our home in less than 24 hours. The contractors sent out by AHS have all been professional and their service has been good and quick. Everything has been working fine since they came out and fixed some things for me. We recently filed a claim with AHS for the AC in our house here in Texas. The line was clogged. Our experience with that AC issue was good and everything has been taken care of. On the whole, AHS is easy to use and affordable.

The fan of the refrigerator stopped working. The freezer part was working, but the fan that blew over the condenser was not cooling the refrigerator itself. I was assigned D & D immediately, but they were not very responsive. It took a while for the contractor to finally come out. When he came, he said, "Tell me where the refrigerator is." I showed it to him and he immediately diagnosed it and that was a pretty quick diagnosis. He was there in less than five minutes. He told me he should have the part within the next couple days at most. But it seemed like I was tracking them down more than I should once the part finally came in and that was a little frustrating. It took over a week for them to actually get the part. But once he got it fixed, it was good. He was also friendly and he got the job done. AHS has great service, I'd recommend it.

I like submitting claims to American Home Shield on the phone more than I like doing it online. I don’t feel like I can follow with the online stuff as well or as easily. If I'm talking to a person on the phone, I can get answered where I can't online. But other than that, the online is not too bad. Their co-pay seems to keep going up every month though, and I always liked it before so that’s a little bit of a disappointment to me. I understand that prices go up but they've always seemed to go up every year whether the prices have changed or are the same. And I don’t understand that.

I had three issues with my house and AHS fixed all three of the issues over different periods of time. If anything, some of the companies that they work with, like the one AC company that we had originally, did not know what they were doing. They were out here six different times so I called American Home Shield and they referred me to a different AC company. That company fixed it right away.

Our dryer was not working properly. It was making a lot of noise then it stopped. It was stopping and starting up. I called American Home Shield and their reps helped. The next day, a contractor came out and fixed the problem. They were pretty responsive. They had to replace some parts which took five days to get. They then came back out. Our dryer has been good since.

I had a claim with AHS for a microwave and somebody dropped the ball somewhere. It took several months to finally get my microwave fixed. I also had an electrical issue with my garage door and AHS sent Lake Anna Doors. The contractor was great. The garage door is doing awesome.

I had a different home warranty company that I was very unhappy with, and American Home Shield came recommended by my sister. American Home Shield’s website has a ‘Request a Contractor’ button and they would send out a request after you fill out a small form that says what’s wrong or what device is bad. Then they send out the appropriate contractor and I get the phone number for that contractor. He’d call me, set up an appointment and then come out. I’ve had two services, the first for my exhaust fan which was a fiasco. The fan in my bathroom went bad and all of the paint in my bathroom peeled because it took them a month to finally get somebody to come out here. The recent claim was pretty simple and easy. I had a furnace go out and though it took the contractor a couple of days, the tech guy was thorough and efficient. He came in, took care of it right away and fixed it. So, it was much easier to deal with.

I had a problem with my AC and I submitted a claim to American Home Shield. I did it online. I have also spoken to the reps and they were easy to get along with and were good to work with. However, I wasn’t happy with the answers they were giving me, but I wasn’t happy more because my problem wasn’t getting corrected. The company they sent out here took five trips before they got it right.

My air conditioner unit wasn’t cooling so I submitted a claim with AHS online and it was easy. I submitted on Saturday of a long weekend, then they called Monday of the holiday which I didn’t expect and said somebody would be out the next day, Tuesday. That was very fast and I was really impressed. The technician called me as they said he would about 30 minutes before he arrived and got here right on time and since then, the AC has been good.

I love American Home Shield. We had an issue with the garbage disposal and when I submitted a claim for it over the phone, the process was terrific. The contractor that came out was over the top. He put the garbage disposal in, and we were talking about guns. I also asked him to check something in the front. He's a great guy.

I normally call in my claims to American Home Shield and when our toilet had a leak, the reps were very responsive. I asked a few questions. They let us know when they would dispatch someone and when they would be there. The contractors usually come out within a day of me calling it in. They came in and repaired it quickly. So far, I've been pleased with the service and I just recommended my mother. She was paying much more and getting much less coverage on her house with her warranty company so, we switched her over to AHS who had a better deal and coverage. I've been using them on my property for a year and it has been helpful.

I filed a couple of claims with American Home Shield over the phone and online. It’s a smooth and easy process doing it over the phone, it’s just that sometimes I don’t feel like waiting so I do it online instead. Their site could be a bit better, like the tabs and finding the information that the customers need. The first time, it took me a little while of exploring the site around but things got good once I understood it.

The dryer was not working so I called American Home Shield and submitted the claim on it. There was no problem and Sears came out in two days. They did their job and cleaned. The technician fixed it that day but the dryer tore up again in about two months. I called them again and the last rep I got was a foreign guy and I didn’t understand him really well. Then, I was supposed to have a service call and nobody showed up. But other than that, I have been pleased with AHS.

There was something not draining properly on the drainage tube and I submitted a claim over the phone to American Home Shield. The vendor came out and got us all taken care of. The guy was professional. He had something with him that showed the whole contract and everything that they were supposed to do. However, he charged me a little extra for Freon that they had to put in the air conditioning. Still, he did a great job. If I have any more problems, I will request the same vendor and recommend him. I was very happy and since then, everything has been fine.

I was happy with my electrical repair claim, but I had requests that American Home Shield didn’t cover. They patch things. They don't really fix them. Also, I found it very difficult to get through when I called in claims or followed up. I needed copies of invoices for work I did through this service, and they couldn’t email it. They had to mail it. The last 10 times I called, I was on hold for 30 minutes every time. I tried various times, and it was always a constant. The customer service isn’t very good either and I was disappointed with that. American Home Shield no longer does any preventative too. I sold the home, and one of the issues on the home inspection was to have the two units in the house checked out, serviced, and warrantied that they were in good repair.

My air conditioner unit quit working and it was easy to phone American Home Shield for the claim. The contractor was 100% professional and one of the best guys I’ve ever seen. The response time could have been better, but the contract clearly states that it’s business hours only. It so happened to be on a holiday weekend and anything emergency is inconvenient but I knew what I was getting into when I signed up.

Our garage door opener wasn't closing properly and Lake Anna Doors came out for that. They did a great job, were professional, and let us know what they did. Everything's been great with American Home Shield.

I made a service call to have my AC looked at. AHS called in a subcontractor. The sub came to the house, looked at the unit and decided that he did not have the right part. That was 3 weeks ago. The subcontractor has not returned and I have spent hours on hold with AHS trying to get them to understand that my system was never fixed and the request should not have been closed. At this point when they do answer the phone they put me on hold only to hang up on me. I have called customer service twice last week and five times this week. The only response I get from them is a notice that my service charge has not been paid; rightfully so since I have not received service. Buyers beware.

My refrigerator water line that runs from the bottom into the freezer door broke and when we use the filtered water dispenser, water gushes out! I called AHS and contractors came in to check it out and did not say much or have any question – just took notes and left. In a few days, AHS left me a message indicating that they denied it claiming that “It is not a normal wear and tear”! As if to indicate that I have purposely cut the water line for some mysterious reasons. I then called AHS and they stated that I am entitled for a second assessment from a different contractor – however, they indicated that if the second opinion comes in with the same diagnoses, I’ll be on a hook to pay $100.0 (part of the contract – so now I’ve paid $200 total with nothing to show off!)

I was a customer with them for 2 and a half years without filing a single claim. When my washer and dryer quit working and I had an electrical problem with my air conditioner they were no help. Due to the safety concern of the electrical issue I could not wait for them to send someone out and assess so I fixed it myself. All I asked was that they reimburse me for the wire that I had to purchase. They would not even do that. When I asked about cancelling, I was only offered last month's payment back ($50) after I have paid them around $1500 over the past 2.5 years. On top of the lack of help I received I had to wait on the phone for 45 minutes for them to tell me they would not do anything to help me. This may be the first bad review I have ever left in my 40 years, but I cannot express enough how much it is deserved. Do yourself a favor and avoid this company for your Home Warranty needs!

After having several unauthorized drafts taken from my account, I called customer service to ask what was going on. After being told 3 to 4 different versions of why the drafts where taken out, and the person not speaking good English, I requested to speak to a supervisor or another customer service representative. The customer service representative then decided to argue with me on how they "couldn't" transfer me to a supervisor and how they already handled the problem. Even though they couldn't answer my question.

My mother was here when Sage Mechanical came out and she said that the technician was lazy. They were looking for a leak but they never turned anything on. My mother called him back in after he had gone out back, and then he ran some water. But apparently, there was no leak that he could find. They said maybe my wall was just stained. He opened up the wall and there was wood there but it wasn’t wet so there was no way there was a leak there. I thought they would be more thorough though. A lot of people just don't want to work right now. You call them out to do something but they don't do their jobs.

On AUGUST 2018 I called American Home Shield about my Dryer in my home, they sent Greenway out to my home in August, when the technician came out to my home, they sent the same technician out that damage my countertop. When he arrive in my home and look at the dryer he had no idea what was going on, I told him that the dryer was burning without my help he would not have fixed the dryer, I had to (GOOGLE THE PROBLEM).

The idiots that American Home Shield sends to your house will probably do more damage than do any repairs. I guess that American Home Shield pays $5 per hour to anyone that says they can do home repairs. We had a plumbing leak, American Home Shield sent a plumber that did NOTHING and said don't turn on the water until he leaves. As expected when we turned on the water same leak same place. American Home Shield repair policy of "close your eyes and maybe the problem will go away" does NOT get problems solved.

I had an electrical work that needed to be done. I submitted a claim with AHS on their website as I would love to not have to talk to somebody and the tech who came out was great. His name was Matt and he was with State Electric. We had him before for some other electrical works, so I was very pleased that we got the same person back again.

American Home Shield has been great and their representatives have been good. We had a few hiccups with the contractors locally, but High 5 Plumbing, the one who recently came out, was incredible. We had an issue with the brand new sewer draining. It turned out that it wasn’t covered under American Home Shield. That was uninstalled. We had an internal vent on the sump pump in the basement but not one that goes through the ceiling, and that was specifically excluded but we had a faulty toilet which they replaced. The toilets are all draining now.

I made two claims with American Home Shield over the phone about at the same time--one was for a plumbing issue when I had a stoppage and the other one was for a heating and air conditioning system that broke down and needed to be replaced. It was easy to file the claims but it was hard to get someone to do the jobs. It wasn’t as bad for the plumbing issue, though. I didn’t know somebody was coming until the people that were contacted called me and told me that they were on their way to help me with the plumbing problem.

When the first technician came out to fix the air condition at home, they just patched it up and left. I called AHS back again. I told them not to send back the same technician because he did not check the leak for the unit. They sent another one and he checked for leaks. He found the leak at the coil for the air condition and he changed the part. After he changed it, the others went into the attic to look for leaks, too. However, while they were in the attic, it seemed like they turned off a switch, so I called them out again because I had my air condition and heater off for about two weeks and my air condition was not working.

My first experience with American Home Shield was very satisfactory when I had a leak on the floor where my old water heater was. The contractor discovered that it was the heater and within a few days, I got the brand-new one. That was a positive experience but I had a very unsatisfactory one with the refrigerator which was already here when I bought the house. The rubber around the door fell out and I called the vendor, Bill’s Electric. They promptly sent somebody out and it took two weeks to order the rubber. Then, within a few days, I noticed that it started to fall out again. They had to order another rubber and I waited again for two weeks for it to come in. So far, the rubber hasn’t fallen off.

There is a motor that turns the ice maker and it was broken. I looked at the policy and when I called American Home Shield, the rep provided me with the name of the company who would come. The contractor was very good and professional. He knew what he was doing and understood what was going on. He took the door apart and explained to me what happened to the motor. He put in a new one and it works fine now. It didn’t take him long and since then, it seems good. AHS provided great customer service and a quick response.

American Home Shield has good and friendly customer service which is rare. Submitting the claim went well and the guy that came out, Marcus, handled it and we're gonna start using him as our AC guy. Everybody that they sent to my home was professional, and they did what they said they were gonna do. They were on time and we really appreciated them. We just purchased the home and the coverage came with our purchase. This was our first experience and it was awesome. I would highly recommend them.

Rose Heating & Air Conditioning did a good job on our AC issue. We had another contractor here and it had taken them a long time to fix the air conditioner. And about a week later, the same thing started happening with the air conditioner and it stopped cooling. So, I called American Home Shield and Rose came out. It was just a switch that was broken. It was a very simple thing, and the air conditioner has been working fine ever since.

The washing machine read an error message. When I looked in the user manual, it gave me steps to do and the error message didn’t go away. If the error message wouldn't go away, then there was something wrong with the washing machine so I called American Home Shield to have a repair person come by and take a look at it. The gentleman came out the same day. He laid a mat down and covered his shoes before he came into the house and explained what he was going to be doing. After he looked at the washing machine, he explained what the possible problem was and he ordered parts as he didn’t have the parts from my machine available.

I had American Home Shield for a long time, but the quality of the contractors that they outsource has declined significantly over the years. They were sending out contractors that weren't capable of performing the work. The people at AHS answer when I call. But whatever system AHS uses to contact the contractor on their end and for that contractor to subsequently contact us, that line of communication is broken. One time, we had an air conditioner that was blowing but it was not cool. We then called it in with AHS to get service, however, the whole experience was terrible. It was 90 degrees outside and we were waiting for someone to call. I called one of the gentlemen that AHS had contracted the AC out to and he cussed me out in front of my house.

American Home Shield sent out a plumber for my walk-in tub drain and all he did was unclog the drain and then I continued to have the same problem. Then, I got Drano myself and did the same thing that plumber did. Also, I called AHS and they sent out the wrong kind of person. They sent a tub technician and when the technician came, he said he was not the person for the job. There was nothing wrong with the tub. It was a plumbing problem and a plumber had to come out. So that didn’t work out, but he asked for a plumber. AHS then rescheduled another plumber. I called them in advance and told them that I wanted to cancel it because I felt like they would just gonna unclog the drain again and that was gonna be a temporary fix.

American Home Shield has a user-friendly website. I submitted a claim and had a positive experience working with their contractor. They did a great job and since the repair of my appliance, it works better. Having AHS is a great way to protect your stuff in case anything goes down in your home.

I always had extended warranties on all my appliances but now, all of them are not covered. That was when I started with the home warranty. Some of my friends use American Home Shield and they recommended it. I've been with them for a few years now and I'm pleased with them. But when I called later in the evening, I held for a long time. At that time, I thought they must not be open but someone recently mentioned that they're open 24 hours. So if it’s evening, I go on the computer to file a claim. But one time, I wanted to add something that was similar and it would have been the same service guy but the computer couldn't do it. The system was making it like a new request and I didn't wanna have that where I was responsible for two different service calls. I wanted to make sure they were together. So I ended up making a phone call to make sure it was done correctly.

American Home Shield make everything as easy as possible and they're an excellent company to have on your side They've always been friendly and helpful if I call and so far, everything is all good. When our air conditioner went out, we filed a claim to American Home Shield and their contractor came out the next day. The technician went over and looked at it. He said the problem was with a little part in there, so he changed that out. My husband is a retired air conditioner man and he told the man that he was sure the motor went out. But he also told him to go ahead and do what he had to. The guy put the part in there and it worked.

I was having electrical issues and it shorted in the switches. My light wasn't coming on. When I submit a claim with American Home Shield, I like to call in as I like to speak with a person. I've received excellent service from their customer service and I've been very happy with them. I get immediate action. When a contractor is assigned to me, they always contact me within the timeframe that is alloted. The contractor AHS sent to replace the switches was very professional and courteous. He answered all of my questions that I had in detail. It was so excellent. I'm very satisfied with my experience with American Home Shield.

AHS has an automated phone system that takes the information about your problem or sometimes, the rep takes the information. They then send me a text with the number of the company that is gonna come over and do the job. But when I go online to submit a claim, I don’t get any response that they have received the message itself and thanking me for letting them know the problem.

Initially I thought I had a problem with plumbing so AHS sent a plumber out and he diagnosed the problem. But it turned out to be the air condition. AHS, in turn, scheduled an air condition repair so my problem was taken care of. The reps of AHS were very polite and professional. Both of the contractors I dealt with were also top-notch. They got the job done much faster. They diagnosed it quickly and professionally. I would recommend AHS. It's the greatest way to go. You never know when you're gonna have a major or a minor issue in your home and AHS tend to get people out in a decent amount of time. So AHS is something good to have.

One of my taps from the outside which is for the garden hose was leaking. I submitted a claim online and the contractor American Home Shield gave us was professional. They checked everything and did everything. They also told me all the stuff, what may be wrong with this and how should I deal with it during the wintertime with all the cold air. They changed all the parts from sink connected to the house and to the outside. Then, they stayed to see that it was not dripping again. They did a great job.

Having a home warranty is very valuable and I always recommend American Home Shield. I filed a claim online when we had a problem with the dishwasher. The water wasn't coming out of the faucet, and one of the trays was broken. The contractor that they sent out was very good. But they had to follow up because I had to order a part. That took less than a week and there are no problems at all now.

I had an air conditioner problem and American Home Shield has solved the problem. Through their contractor, Air Supply Cooling, we got a new air conditioner within 10 days but we had to call AHS and have them send out a service person again because the brand-new air conditioner quit working. Apparently, AHS no longer uses Air Supply because they've had other issues with them. We live about 65 miles outside of a major city, so it's not the easiest thing for AHS to find people. But another contractor, A1 Mitchell, was able to come out for the second maintenance call the very next day and my husband seemed to like them. Overall, we're very satisfied with American Home Shield. We've had it for many years with different houses and it is well worth it. I'm happy with them.

The AC quit working. The breaker on it decided it only wanted to go about 110 instead of going at 220 like it's supposed to and there was something on the unit that was out. I submitted a claim online with American Home Shield and they sent out Fahrenheit Solutions LLC. My mom dealt with them when they came out and she was more than pleased with them. For a 75-year old woman to say she was happy with somebody, that says a lot. After the repair, everything has been fine with the AC. Fahrenheit also called back to make sure everything was okay and I couldn't ask that from anybody else. Normally, other contractors would come and do the service then you're on your own. Aside from that, the customer service I received from AHS was excellent and I was totally pleased with them. Every time I needed them, they've been there for me.

All my experiences with American Home Shield have been very good. I file my claims over the phone and the contractors they send show up close to the time that they tell me they would, which is very nice. They are knowledgeable and when I meet them by myself sometimes, I don't ever feel concerned.

I was happy with everything the first time I submitted a claim with American Home Shield. That claim was for a garbage disposal that was leaking. I called and got hold of people. AHS got Elite Renovations out here pretty quick and did a good service. They could come out the next day, but I wasn’t gonna be home, so they got here within three days. The contractor replaced the old one for a new garbage disposal and everything is fine.

The plugs for our bath were sticking. So, I made a claim with American Home Shield. The guys that they sent were great and they were able to get the issue taken care of. There is a different problem with the bath where sometimes it starts to drain and we have to wiggle the lever a little bit to get it to properly seal. But they said that fixing that would mean replacing the whole plumbing system.

We had a leaky seal on the toilet bowl’s water container at the back of our toilet. We submitted a claim for it with American Home Shield. The contractor they sent put booties when they came, looked inside and checked what it was, went back out, came back with a seal, fixed it, and they were done in 30 minutes. It was faster than I could’ve hoped. I thought it was gonna be hours. They were just outstanding young men and I haven’t had any problems with that toilet since the repair.

We woke up with our air not working and so I filed a claim for it with American Home Shield. A technician came out in a timely manner and fixed the AC. He was friendly and polite. He was also fast and efficient in his work. He had the part available so I didn't have to wait.

The day that I called American Home Shield for the washer claim, I knew exactly what was wrong. The seal at the boot of the washer is called the door boot and I could see that there was a tear in it. American Home Shield said they just had to send the tech out and the tech from Apex TV and Appliances showed up a week later. He confirmed that the problem was the door boot. That was what I had said and I was hoping he brought the parts. But apparently, they were just there to assess things. It took three weeks for them to get the boot in and they wouldn’t schedule my appointment to install it until they had it in stock. Then once they finally got it in, they scheduled my appointment for another week out. So we were going on four weeks without a washer.

Submitting claims with American Home Shield has been super easy, especially their online process. You don’t have to call and wait and have a contact number. I recently made a claim for our air conditioner for our upstairs that wasn’t cooling. The contractor that AHS sent has been very nice and he's been to our home twice before. He is very professional, explains what the issue is, how they're gonna fix it before they fix it, talks to us if there's gonna be an additional cost or not, and then fixes the issue. We've never had to have him come back out and re-repair something.

So far, American Home Shield has been doing a great job for me. I’ve been with them for just a year and the first time I was filing a claim, I did it over the phone to make it easier. I had tried to do it online while I was at work but I really couldn’t do it. The representatives I dealt with on the phone were really nice. They called on my phone in 24 hours about the garage door. Somebody had also gotten back with me within three hours and made the appointment because it was right around the holiday so we couldn’t do it then. We did it the week after and everything was great. The technician arrived on time, fixed the problem, did a great job and was very courteous. It worked out fine.

People should definitely purchase a home warranty program. I’ve had American Home Shield on two separate homes and my wife and I think it’s a good thing to have. When I called an AC claim in, everybody on American Home Shield's end was fine. They called me back in a timely fashion. But we thought there was a failure in the inside coils. Once we replaced the entire unit though, we found out the actual cause. It was from my roofers.

When a renter in one of our rental properties complained that they were having an issue with an icemaker that wasn't working, I called American Home Shield, and then they selected the company to work on it. The contractor they sent out was great. He was very, very competent. I had another claim on a different issue but a similar type of refrigerator, which is Sub-Zero. The guys that AHS sent out were far better and more knowledgeable so I was very happy with the service and the turnaround. Also, we had a difficult renter to work with, and they did a great job of working with him and getting the job done even though there was a slight issue, not due to the contractor, but due to the manufacturer of Sub-Zero. They had changed the specification and not told anyone. The techs did a nice job of handling it so I was pleased. Although sometimes it takes a little bit more time than I would like with the turnaround time, I've had very good experience with AHS.

The AC in my rental home suddenly stopped working. The people living there had a lot of problems, so we had to cover two or three days with a temporary AC. I submitted a claim to American Home Shield and the response was quite good. United Air Temp, the contractor, was professional and came within the time that was given to me. They found the issue correctly and they rectified it immediately. They changed something and the AC was working perfectly fine after that. I've been using American Home Shield for the last three years and I also had some issues with the fridge and the microwave. American Home Shield's overall service has been excellent and so, I'm continuing the subscription.

My dryer wasn't working and the guy AHS sent said it was the door latch that was preventing the dryer to turn on. He said he had to replace that. I called in and they took down all my information, and then I had to go online and do something briefly. They gave me a time frame that the other folks are gonna call me. It was anywhere from 24 to 48 hours, and they did call within the time frame. They had to schedule an appointment for the following week because I called towards the end of the week. But it was pretty quick. The contractor was very polite. He came in and fixed it. I was also kinda impressed because he pulled my dryer out and he cleaned around it as well. I've been a client of AHS for a year and a half or and I never had to use them. This is the first time. If I have any other issues, I would give them a call.

American Home Shield is a fabulous company and I think they're the best. I've talked to other people who have other services and there’s not a huge difference in how they describe what they get done versus what I get. But I’ve been with American Home Shield for a long time and I'm gonna stick with them because they deserve the premiums that I'm paying. They have really stepped up in my case.

Our AC was running but not cooling. We called in a claim with AHS and it was determined that it was low on Freon. The tech who came out was a great guy and I would recommend him. He was very personable and very knowledgeable. He got us organized in no time at all and we got the AC fixed. He also recommended us having a service contract with his company so that they can come out twice a year just to keep the unit running and that was what we agreed to.

I had a capacitor that needed to be replaced and AHS easily got to me when I submitted the request online. The contractor they sent fixed it quickly. They knew exactly what it was, and he had the part on his truck, so it was excellent. Everything’s been perfect.

We had a dryer and a garbage disposal for our online claim to AHS. We got a response really fast and the service was easy and quick. The tech was very knowledgeable. He knew what to do when he got here and knew exactly what the problem was, which he took care of quickly.

I was having problems with my AC unit and I filed a claim with AHS online. The website was fairly simple to use. I picked out my problem, submitted the form and then somebody called me back later. The contractor was very informative. He let me know everything that he was doing and everything that he had seen, and then he fixed the problem and told me pretty much everything that was wrong. He was very good at his job. My ac has been working extremely well.

When submitting a claim online, you get an email where American Home Shield says the contractor will contact you within 24 hours, but that doesn’t happen. Premier Pools was the only one that was right on it. There was no pressure in the filter so they came out and they needed a new pump on it. They did that and they were great. The ones that came for the air conditioner were really good but they took a week and a half. And I’ve been waiting since Friday morning to see if the plumber ever calls or shows up, or if American Home Shield ever calls back. I've already done a bunch of research to get a different company when the contract is up.

My air conditioning was not cooling so I called in to submit a claim to American Home Shield. The contractor who came was great. He explained what the problem was and if there is any problem within 60 days, I could call back and there would be no charge to add more Freon, if it was still leaking. Since then, the air conditioner has been working good.

I had a new washer and it was leaking. I couldn’t figure out where the water was coming from. Submitting the claim online was a lot quicker than getting someone on the line. On the phone, you have to hold and wait for somebody to come on the line, which takes a while sometimes. AHS's website's navigation was easy and it was simple to follow the instructions. The tech was very professional. But, he should park in front of the house and not in the driveway. There are times when he was interfering with the other members of the family entering and exiting our home. He took care of the issue though and I was very pleased with the outcome. I would tell friends that they'd be crazy not to have AHS because it saved me tons of money.

One of our outlets stopped working and after submitting a claim online to American home Shield, JEM Electric came out. The submission process was easy, but it did not capture enough information. The contractor came on time, but then AHS wanted a second opinion so another guy had to come out. They haven't done the repair, however, because AHS said they wouldn’t cover it if it was natural wear and tear of the wire inside the walls -- I don’t wanna roll the dice with them. Also, there was one contractor that never showed up and jerked us around for three or four days. So, we had to request another one on a Friday. We, therefore, didn’t get our washer fixed for another three or four days. Nevertheless, except for those guys, everything else went pretty positive.

American Home Shield has a scam going on with the contractors. I had someone who came to look at my water heater. Based on my policy, replacement of the water heater, insulation cost and removal is covered. The company APC plumbing quoted $619 for modifications (waterline modification $159, T&P mod $135, vent mod $125, water valve mod $125 and gas line mod $75). All the lines and vent are all up to code. I confirmed through multiple other plumbing companies, these modifications are not required since the same type of water heater will be installed. APC plumbing also lied and wanted to charge a disposal fee even though that is covered under the policy. The contractor is trying to scam me in order to make up for the difference from American Home Shield. I don’t want a dishonest company to complete the work. The company indicated $749 to replace the water heater.

Took 6 days after putting a plumbing request in to get a call an hour before the 4 hour window that they would be here. Nice because most people don’t work right, lost money there... Then the plumber got here told us nothing was wrong because my husband had to reattach the plumbing so we weren’t without a kitchen sink for 6 days. The plumber told us everything wrong with the plumbing like improper plumbing installation (covered in our contract) a rusted/corroded garbage disposal (covered in our contract). Said the plumbing will detach again but nothing he could do and left.

Where do I begin? We have yet to receive an official contract so we are at AHS' mercy to rely on what they say is covered and what's not covered. When I call on a Thursday with an emergency plumbing situation, I expect the issue to be dealt with pretty quickly, NOT to be told that the plumber cannot make it for another 4.5 days. Furthermore, I don't expect to call back and request it to be expedited to be told "That is not possible. The plumber is responding within our guidelines." WHAT ABOUT EMERGENCIES?

I paid over $600 dollars for a yearly contract. When I needed them to fix my AC, they told me they don't have an AC company in my area. So I had to pay out of pocket and wait to get reimbursed. I was reimbursed 3 weeks later and was shorted $75... Out of curiosity, I called to report a plumbing issue and was told they don't have a plumber in my area. I called about a garage door, garbage disposal and refrigerator... NOBODY IN MY AREA FOR ANYTHING. They just sell you this false sense of security and when you try to use what you paid for, they send you on a hamster wheel of frustration, lies and excuses!!!

Horrible customer service from the company. Spent two months waiting for a repair. Spoke to customer service 9 times. Received multiple promises for follow through with no result. Took off work two times only for the service to not show and then on the second time call to cancel at the end of the day. Don't waste your money. The contractors that are used are incompetent and don't care about doing quality work.

When our pipes were leaking, we weren’t able to use the bathroom's shower with the tub. I went online and submitted a claim with American Home Shield because on phone, no one ever picks up. And then, someone called me within 24 hours, scheduled it and everything was taken care of. Great service. Our issue was fixed in a great amount of time and it's outstanding. I'm glad I have American Home Shield because it's awesome to have.

We had a claim with American Home Shield on our water heater, which I cancelled because they wanted too much money. We replaced it ourselves. But we also had a claim for our dryer where the contractor came right out and figured out what the issue was, and he fixed it. It was a piece of cake. The dryer has been working fine ever since. Submitting claims with American Home Shield is a lot easier online. I tried calling them to talk about something else last week, and I was on hold between two people between an hour and a half to two hours. Also, I couldn't understand half of what their reps were saying. So if you need to contact them, do it online.

I've been with American Home Shield for 18 years and I've had my good and bad experiences with them. I tried to cancel it once because of an AC claim problem. The contractor told me that I had to change the whole unit and that it was $6,000. I told them I have American Home Shield and they said that was why they were giving me a $1,000 discount. At that time, I was going through a lot of emotional things because my daughter had passed. I was desperate. I just needed something to work because it was way too hot. I told them to go ahead and do it. But I didn't see the point of paying every single month for the warranty and then when I need them, I have to pay that much money on my own.

I had a leak in my downstairs AC unit and I filed a claim for it with American Home Shield over the phone. The contractor that they sent was timely. First, he came in and put freon in the AC but then it went down, so he came back out. He told me that the would do a leak test for the AC and he said that he wouldn’t charge when he adds freon. He came back out the second time because he knew that he would have to get me to the weekend and on Monday, he was gonna do a leak test anyway. He was able to find the leak and fix it and I haven’t had any issues since. I would tell a friend to get AHS.

My microwave burned up and I filed a claim for it online with American Home Shield. Navigating their website was easy and their reps were very responsive, quick and they worked with my schedule. In just a couple of days, AHS was able to send very friendly and knowledgeable contractors whose quality of work is very good.

I had AC issues so I submitted a claim to AHS online which was pretty easy. But no one responded for a week so I had to call them. I made two phone calls and the first rep had no urgency. But the second rep helped me out really well and she made it really easy. The contractor came out four days later and the guy was pretty nice.

I had a claim once and they were gonna send a company out of Columbia, Missouri but I requested Ennis Appliance Center because I had a previous experience with them. The technicians were awesome. Plus, I've never had an issue with American Home Shield covering us. I've recommended the company to other people.

Our air conditioner wasn't heating all the rooms. Getting a claim started with American Home Shield online was easy for me. A guy from Ace Heating and Cooling came and inspected it. He was honest and was on time. He thought the issue was just flues. He had to close some of the ducts down a little bit, and the AC is working better since then. I'm satisfied with American Home Shield and I would recommend them.

We bought the house in April and the first claim we made was to do some change of lock in the house. Recently, my dishwasher wouldn’t work. Because I didn’t want to have the contractor do two trips, I diagnosed the issue with them on the phone and they agreed with me. They wanted to come out within a week, but because I couldn’t meet that schedule, I delayed them ten days. When the guy came, he brought out the new processor board, and sure enough, that was the problem. The contractors for both claims were very professional and I’m satisfied with Home Shield's service. It's worth the money that we spend on if you go by peace of mind.

The garbage disposal wasn’t working and I submitted a request for repair over the phone, which was easy. A guy came out and our interaction was good. What had happened was a piece of silverware fell down in the garbage disposal and broke it. Now, it's working great and I’m very happy. Everything is good.

I like AHS so much and I made my mother sign up with them. But when she put a claim in for her sinks because they were leaking, she ended up cancelling with them because they never fixed the job. Initially, they said they were gonna order her parts. But when she finally called up and asked when were they coming to fix the problem, they said that they were not gonna fix it. So, I was embarrassed with myself because I told her to go with them.

I contacted American Home Shield when the AC stopped working. It was not blowing cold air out. In fact, it was not doing anything. I’m not really computer savvy but I was able to file the claim when I called it in so it was fairly easy. I spoke with a representative who was knowledgeable and nice. And it was not long at all before they got me set up with Comfort First Heating & Cooling. The contractor came out, introduced himself and was efficient. When he looked at the air conditioning, he looked at the unit outside and inside. Then they had to order parts. Getting everything set did not take long either. It was about a week and I was happy with the service. Everything’s great.

I called American Home Shield's 800 number when our AC wasn't cooling upstairs. Cain Heating & Air Conditioning was our contractor and they sent someone out after a day. He was good and he fixed the AC.

I've had American Home Shield since September 20th when I closed on the home. I made a claim by phone for the water heater and with the very first person that came out, I felt like he didn't want to do it. He was telling me all kinds of things to avoid doing it, and I was very unsatisfied. But with the second person that came out, he did a job well done. He explained what he did and what was causing it to not work like it was supposed to at the beginning. He understood what was going on, what I explained to him and what the issue was.

I had an electrical problem and the light wasn't working. I called American Home Shield and filed a claim, and then the contractor came. They were very good. They couldn't find what the problem was in the beginning so they had to come back. And on the second time that they were here, they found that the problem was a bad wire.

I've had American Home Shield since 2012 when I got the house and when I make a claim, they send it right away to companies but it’s hard to go further. They sent out a technician for my furnace and he tried, but he never fixed it. I was sent another one who tried and did not fix it as well. The techs are good and they speak professionally, but the job could be better or maybe they did their best. AHS is very good too but if the technician tells me the furnace needs to be changed and they refuse it, it’s complicated at that point. AHS always says they feel bad for me, but they never changed my furnace at home. Warranty companies don’t wanna deal with that ‘cause it’s not cheap.

I have recommended American Home Shield to a lot of people. Everyone that I've ever talked to or have come out to the house has been fantastic. But when I'm trying to reach them, there's a long wait on the phone. Then once, it took a while to do my refrigerator. They paid me for the other refrigerator that couldn't be fixed but I already bought a new unit because I had to wait three months during that summer without a refrigerator.

The air was not working and Central Virginia Heating and Air Conditioning came out for it. Navigating through American Home Shield's website was easy and the contractors were here the next day. The young fellow was David and he was very helpful. A mouse had crawled into the air conditioner and he zapped it. Then as he was checking, he found out the AC was low on Freon, so that was an additional problem that we weren’t aware of. We had issues with our furnace too, and the same guy worked on it. I've recommended AHS to my friend in Arlington, and she’s used it and she loves it.

The refrigerator wasn’t cooling so I called American Home Shield and everybody that I’ve talked to there has been wonderful. The contractor took about a week to come though. They said they tried to call me but I never got a phone call. I got a text message saying that they would call me when they were on their way but I never received a phone call. They said that they needed to make sure that I was home but somebody was home. When the contractor came in though, he was able to fix the refrigerator and everything has been operating well since then. Having a warranty is unbelievable. It saves so much money and AHS is worth the money.

A guy from Dale's Appliance came out and worked on my refrigerator. It turned out it did not fix the problem so we had to call back, and AHS sent somebody else out. The contractor did a much more thorough job and fixed the problems. So far, AHS has worked very well for me. I didn't think that I was gonna need it for a while when I signed up for it, but it turned out that I've had to use it several times already so I'm very pleased.

American Home Shield is a great service to have. I'm a single parent, so it definitely helps to mitigate cost. I recently filed a claim online and it was fairly easy to navigate their website. A capacitor went out, and the AC was blowing hot air in the middle of the summer. Hospitality Heating and Air came out quickly and resolved it. It was working by the time they left and haven't had a problem since.

I put in a claim with American Home Shield for my washing machine. It doesn't always spin out and sometimes, I have to do a second spin. AHS sent out techs five times. One company came out twice and they charged me the first $100. This is the first time I've used American Home Shield and I did not know that I was supposed to pay the contractor that money. I paid in cash and I got a receipt from him. AHS kept sending me notices that I owe and I kept calling and sending them copies. They said it's okay and I don't owe them.

Submitting a claim with American Home Shield was easy and for my plumbing claim, they were able to take care of the faucet and the garbage disposal. While everything's working fine, they used the cheapest one they could use when they replaced the faucet. The contractors that they sent were okay but the guy who came for the freezer reeked of smoke. He said he replaced some part but it is still having problems. This has been going on for about a month and I'm not pleased with that. Also, when I set up my account online, I thought AHS was gonna be taking the fee out there but then I'm getting bills for it, saying I hadn't paid. I'm being told I owe another $75. AHS is not organized.

American Home Shield is good when it comes to taking care of business. I call them when I have to submit a claim and they are very thorough. I had an issue and they resolved the job. However, the company that they sent out, Total Air Care, was horrible. I don’t know if the tech was trying to get me to buy a new AC, but it seemed very shady. He was terrible and He installed a compressor and he put the wires on backwards and then he didn’t put in another important piece of the AC. I was very upset about that. Then I called another company, Air Doctor, and I told American Home Shield about it. At that time, I didn’t know if I could ask someone else to come out. But once we got it all situated, American Home Shield clarified it for me. They let me know that I could have asked them to send another company, so it was just a little disconnection. The biggest issue was Total Air Care.

My ac wasn’t cooling at all so AHS sent a contractor who put a new board in it. However, it was still leaking and dripping in the house so I called them back. When they came back a week later, it was straightened out. The contractor seemed professional and seemed to know what they were doing. They did everything possible and I was all satisfied.

I did the dishwasher and the stovetop claims at the same time, and both were great. The technicians came out, looked at it and the dishwasher was fixed on the first visit. As for the stovetop range, they had to order a part so they had to come back the second time which was fine. It was no big deal. They came out and fixed it, and it was super easy. The whole thing worked out well.

I wouldn’t know what to do if it weren’t for American Home Shield. Recently the capacitor went out on the air conditioner, and though it was a little difficult to explain what was going on, they figured it out and sent somebody out. The only thing that gets to me is they first contacted a more local air conditioner company that does not do my area. So, that was a wasted day and a wasted phone call. Grant’s is the only one that I ever want coming back out here. They’re great people. They’re a little bit further out, but they service my area. When they did the initial install, they had to come and put a new one out ‘cause our old one was falling apart and there were no repairs for it. They do an amazing job all the time. They're very personable and respectful folks.

My water heater had sprung a leak and it had to be replaced. I went online and submitted the claim to AHS and paid the fee for doing it. Then, Jacobs Plumbing and Heating contacted me, came out and evaluated the situation to determine if it was something that could be fixed quickly or whether I had a real problem, and found that it was a real problem that had to be replaced. They replaced it and they were very professional and excellent. I’d recommend them to anyone. I'd also recommend American Home Shield to anyone. I'm very pleased.

Our washer's tub had come loose in the basket so it wobbled back and forth. One of the components for cycling was burned out too. It would not go to the spin cycle when it goes to wash, rinse and spin. I had to manually turn it to spin. I submitted the claim for repair to American Home Shield online and their contractor was here within 36 hours. My laundry room sits right off by the kitchen where I sat, and I spoke to him the whole time he was here. The tub has been operating fine since it was repaired. AHS is definitely something to look into. I've used other companies but I've been satisfied with them more so than some of the others.

I had three different claims with American Home Shield that were filed all about the same time. In one case, I had a contractor come out and fix some electrical issues. He was very competent and helpful and did a good job. In another case, we had a ceiling fan that was needed to be repaired where I was told that one of the options was to cash out and take what American Home Shield would give and buy the fan ourselves. And that took a little while to get taken care of. But the other things that were done were well taken care of. There was also a light switch that needed to be fixed and that was done very quickly. Part of that process was also a smoke detector that needed to be replaced, and we’re still waiting on that one. All in all, some of the claims have been really good, and some of them have been a little bit slow.

My refrigerator's ice maker quit working and I called American Home Shield to file a claim. The reps I talked to were much nicer than I anticipated. The contractor came out right away which made me very pleased. He knew what he was doing. He did a few tests, which I expected him to do, came up with an equitable solution, and fixed the issue on the same day. Since the repair, the ice maker has been working extremely good. I hope that if I ever have any more problems, I can get in touch with American Home Shield and have the same good care and service that I had this time.

It’s very easy to file claims with American Home Shield. I pick up the phone or go online, and they generally send somebody who is good at what they do. They listen and take care of the problem. 85% of the contractors are worth the result and when I have an issue, American Home Shield is really receptive. When there is a problem with the person, they send somebody else.

I have a Liebherr refrigerator-freezer, which is a pretty high-end unit. It's a built-in panel-ready unit. When the automatic defrost function wouldn’t work, I would manually defrost it but after two months, it would pack up with ice again. That had been an ongoing problem for a long time and it took several different organizations to finally fix it. But it did get fixed by the last guys, Virginia Electric. And the guy who ultimately nailed it down owned it. This particular problem just took a little effort to get resolved. But the contractors I've had experience with have all been wonderful. I've been with American Home Shield for about four years and everything has always been fine with them too. I submit claims online which is easier. I have the site bookmarked and I just go right in then it's boom, boom, boom. After a day or two, a contractor would contact me, which is a time frame that is well within expectations. I recommend American Home Shield.

I've called American Home Shield twice and their reps were really nice to me both times. They were helpful and sent a contractor out to fix my problem. Most recently, I had a claim for a heating issue but then I had a technician out here for our kitchen sink before that. I let him in and he did the job. Our faucet was messed up and so they put a new one on. Since the repair, the kitchen faucet has not been leaking. I also get more pressure out of the squirter. Other people should get AHS.

I called AHS for service, and then they sent someone out. But then they said that what I probably had with my main pipe wasn’t covered. They told me we had to fix it ourselves and we’re responsible for the repairs. That wasn’t the first time. We’re looking now for another company because we’ve called them for our washer and for our pool and they also said they weren't not covered. When the washer wasn’t covered, we went and got a new washer. They came out and repaired the washer once before, so how come it was covered the last time? Their reps and contractors were usually friendly. But be careful about what AHS covers, because majority of time when I call, it hasn’t covered.

I got an offer from American Home Shield saying John's Lock & Key gives re-key for $75. Everything was cool and the professionalism of the people they sent out was excellent. I'm very satisfied with American Home Shield.

I had a plumbing issue which was related to the well pump. It was an emergency since I had water from the well in my home. I submitted a claim with AHS through the internet and the next morning, I called them to explain the problem. The rep I talked to was helpful and under understood the problem. Within half an hour, I got an approval in order to move forward, hire some contractor directly, and get reimbursed. Spry Plumbing & Heating came out to fix the problem. Then I sent back a receipt to AHS with some information and the approval number that was provided to me. I did it by email and I got the check at home by mail. The customer service at that time was good. Every single time that I call in, I got an answer and a solution.

The contractor AHS chose to fix my ac gave me a quote that was $1,900 that I had to pay out of pocket so I just ended up getting another person on my own who got it done cheaper than that. AHS needs to select their contractors carefully. But I like the online process of AHS when it's working. One time the web page wasn’t working, so that made it frustrating. But otherwise, it's very nice and it's usually very quick to get a contractor out.

The microwave was broken and I put in a claim with American Home Shield on their web portal and paid the money. They have a little option to tell them what brand of microwave I have and so I wrote all that down and sent it to them. They would give my information to some contractor in the area. That contractor would contact me to set up an appointment and all of that has been pretty good in general. It seemed to work.

Our AC wasn't cooling. I filed a claim with American Home Shield online as calling isn't really an option. You can't get through. The contractor AHS sent was very professional and we were very happy with him. It was raining but he stuck to the job, fixed the problem, and got out of here. We're satisfied with our experience with this company.

I love American Home Shield. I make my payment online without a service charge and then they text me right away. I recently filed a claim online with them when the dryer heater element went out. I find filing my claims online really easy. Also, I like that they text message me almost immediately that they got it, and then they tell me who's gonna call me within 24 hours and when I should expect their call with their phone number. They send the company that they're gonna be using right away, too.

Once I found out that my AC wasn't blowing cold air, I submitted a claim to American Home Shield over the telephone. That day, they told me that someone should be calling me from the company that will be coming to look at it. They, however, did not call me. I even had to give them a call two days afterward. The company then came out, looked at my AC, and they denied me the claim for some reason but they couldn’t explain why. In addition, they came out three days earlier than the appointment that they set and I told them I wasn't gonna be here, and it was not the right day. So we had to reschedule the day that I wanted to. However, that day was already booked up so I had to wait for the following week and get them to get out here. Since my claim was denied, I called AHS back and they notified me that I could have a second opinion.

Updated on 10/29/2018: I'm currently on day 3!!! If you read my previous post about this company I'm still without any water and my toilet is not fixed. When I put the post on this site they put a post on as if they are dealing with my problem. Just want the public to know they have not and the company they have me with the plumber have not showed up at all and can't get a hold of AHS either so sad...I advise you do not waste your time with this company...rude all the way around from the head down to the reps!

What a disappointment. Being in the military I was stationed all over the country which I carried American Home Shield for many of the homes we lived in. I always paid my dues on time and never caused any issues. Now that retired, after 23 years, a few months ago we moved to Florida and bought a home with a pool. The heater on my pool went out. I called AHS for service and paid my deductible. Turns out I need a full replacement which is about 2 to 3 thousand dollars. They denied me because they said it was chemical related which goes against the hazardous material clause on their contract. I told them of course it’s chemical related because it’s a pool and the water has chlorine. I guess chlorine falls under hazardous material. Then why allow me to add a pool to a warranty?

I have a refrigerator and something was wrong with the fan in the freezer section. So the contractors came and they put a piece in. They replaced it. But then, within 24 hours, everything melted in there. I called them back, so the guy came and he put in the old piece. He cleaned it out and it was working. He said he'd come back and would order a new piece. For somebody to come out for the same problem, I should only be charged once. But the customer service was telling me, “No, this, that and the other thing.” This was an issue that I thought one time and that’s it. If it’s their fault, why should I pay another service charge? The contractor was blowing me off too. That was the only issue that I’ve had with AHS though. With the oven, the contractors came out, and AHS is gonna replace the oven. They'll pay $681 and I'll pay the difference and they'll install everything. AHS is good and they do come out.

About 14 months ago, we had a need to replace our AC unit upstairs. The contractor from American Home Shield was not rated well at all when we looked it up online, so we opted to go with another company even though we had the warranty with American Home Shield. AHS gave us a credit towards using another contractor and we got somewhat of a reprieve from what the total cost would have been.

ART Heating and Air Conditioning came up in the summertime. The fan wasn’t working and we really had no air. My son had known to call Home Shield and he put the claim in. The contractor who came out was good and reasonable. He told us that our air conditioner was bad and needed to be serviced then he answered all the questions. Now, we got air. In fact, it has seemed like the air conditioner is working better than before. I would recommend Home Shield to a friend.

When you buy a new home, everything just seems to happen in the first year. We have a dishwasher that's not working. AHS couldn't fix it and couldn't replace it. We needed the Purchasing Department and they have certain hours, and the hours that I've been able to call had been on hold so long. I can't get in touch with them in order to do the replacement which was very frustrating.

I realized that the AC was running which I thought was strange. So, I went upstairs to see what it was set on and it shouldn't have been running. I turned it off but it still kept running. I called AHS to file a claim and the contractor they sent out said that there was a loose wire inside the air conditioner that was grounding itself out inside the casing and that was causing it to run all the time. Also, he said that the motor that had burned out because it had been running had to be replaced. He got in contact with AHS to get the okay to replace it and got one of those in order. Then, he came back and replaced it. The issue was taken care of pretty quickly and it's all fine now. I’m very, very glad that my Realtor advised that I get a home warranty. I was kinda skeptical because I had never had one before. But AHS has been really good and helpful and I feel very pleased that I got it.

The water was not coming in on the washer and when I filed the claim online to American Home Shield, the contractor was good and very fast. He answered me the next day. The man was on time but there was some part that he didn’t have with him so another man came back in a week to fix that. American Home Shield is a help for my home and I like that.

We live in a chalet which is gonna be a summer home for us. It has a floor furnace and no matter what we did, we were unable to light it. We submitted a claim over the phone with American Home Shield then we had a heating and cooling gentleman come out. He went through it, said that everything was okay, and showed us exactly how to light it. He was very good, very informative, and explained to us that if we’re going to use the furnace, especially through a full winter season, it is wise to have it checked once a year. Since then, the furnace has been working perfectly and we haven't had an issue. Anytime we've needed anything, AHS has been very helpful and we have recommended them to some of our friends. We told them that if they’re going to purchase a home, they should really look into Home Shield.

I called American Home Shield and their rep was very cordial and nice. He was able to send a contractor out in about three days. The contractor was a nice enough guy and he gave me enough information and I was happy with it. He did a decent job. Having a warranty has been valuable and I would tell a friend to sincerely consider AHS.

It was very easy to call in a claim with AHS. Their reps has been very good and the contractor was professional. He didn’t have the parts with him, so he had to order them but he got them as quickly as he could and came back. It worked great. I am a real estate agent. I've used other home protection plans and I've been very happy with AHS.

Submitting a claim at American Home Shield is very easy. I go online and I submit it. I get texted right away, and they contact a technician that will be on their way. I got a great technician for the air conditioner. However, there's an issue that I have with a technician that came out last week who was very unprofessional, to the point where a couple of days after the technician was fixing our water heater, our garage started to smell like gas. We called the gas company, and they came out and said, “Everything about this situation is unprofessional. I need to shut you guys down.” So, they shut down our water heater.

I had old plumbing and there was rust in the steel part of the plumbing. We found out there were clogs. I suggested it would be cleaned from the top from the roof, but no company would do that ‘cause it’s worse. American Home Shield sent out another company and they were able to replace a couple of the pipes and resolve the issue. I would recommend American Home Shield.

I had a leaking pool filter and the contractor had to order a part online somewhere so I had to wait a week and they fixed it. Overall, filing a claim online was easy, but Home Shield kept gouging me for more money and I understand $5, $6 a month is not a lot, but to me, it is. They kept raising the rate, so I cancelled it.

The American Home Shield reps are helpful, but it takes a while sometimes to get through to a live representative, which can be annoying. I’ve been trying to cancel my automatic debits, and they had said they had cancelled that a year ago, but I still see that it keeps coming out. Also, their price has gone up a little too much over the years. Overall, the experience has been pretty good so far. The last experience was when they did the dishwasher and that took longer since the contractor had to order a part. But most of the time, things are okay. AHS replaced our refrigerator and I love the one I ended up getting.

Our AC stopped cooling in the house. Over a couple of days, we noticed it. I checked the circuit breakers and everything that I could do myself, and reset things, but it didn’t fix the problem. So, I submitted a claim with American Home Shield. A tech came out and immediately diagnosed that it was the motor on the outside unit. He had the part and he replaced it. Within an hour and 15 minutes, he had the system back up and running, and we were cooling. We also have a microwave light that was not working, and I’ve replaced the bulb until I figured I'd just call it in. I diagnosed it down to being the circuit board, and that was several hundred dollars to repair. That part cannot be found by the local service technician, and I have to wait 7 to 10 days to find out the final verdict.

I called American Home Shield to get our outside air conditioner unit serviced. They told me that they would have a company call me and when to expect the call, and they did. We had a young man come from a company that was about 45 minutes away, and he came after the end of the day. It was around 6:30 or 7:00. He called and said that he was at end of his day, but he knew that we were still waiting for air conditioning service. He was absolutely wonderful. He had everything he needed, and he was pleasant and made small talk about the unit. He had the part and he also had an electrical thing to do at the same time, and got them both working.

Our air conditioner wasn’t cooling right and a contractor came out after I filed a claim with American Home Shield. The contractor found the issue right away. It was a capacitor that was out. So, he fixed it and everything seems to be working good since then.

Our dishwasher would not operate at all and I submitted a claim online to American Home Shield. My experience was fine and doing it was straightforward. Cooper Appliances diagnosed the problem and fixed it immediately. The repair got it back to its working condition. This was the second claim that we filed as the first one was originally denied. I had to fight for it to show that it needed to be covered and eventually, it was.