American Home Shield Reviews

We had an issue with our AC unit and when we submitted a claim with American Home Shield, they sent out a tech from Air Design AC & Heating. Everything went fine and I didn't have any problem. It also didn't take them long to fix the issue.

I called a plumbing claim to American Home Shield on a Sunday. Their contractor All American Plumbing and Draining came to do service in a day or two. There was a leak from the shower and they did a great job repairing that. Having AHS has been pretty good. We had a couple of issues in the past with coverages but they're doing well for us.

I’ve had American Home Shield out twice and both times had been wonderful. They’re very efficient and timely. Also, what they say, they do. There isn't anything hidden and everything is upfront. That’s what I like about it. I normally do claims online and it’s extremely easy. On my recent claim, Mark was my technician and he was absolutely wonderful.

Dakota Lock and Key was quick but the plumbing claim took forever. I was literally without water for almost close to three and a half weeks. That’s the amount of time it took for them to decide on a company because I’m sure that they were diddling with the price. American Home Shield didn't wanna pay for some things. They didn't like the first bid they got, so they went and got a second one, and it just took that long. AHS should not make somebody wait three weeks. I was not pleased with that.

The contractor responded kinda quickly. I didn't expect the same moment, but he came a couple of days later, and that was okay. He did a magnificent job and he kept everything clean. I felt that the dishwasher wasn’t repairable, but he did it and things are awesome now. It was an excellent service.

With my electric issue, North Coast came out within two or three days. Bill, the gentleman that was sent, did a great job, was professional, corrected the problem, and I'm happy. It costs us $62, but you'll never know when the air conditioner, refrigerator, or washer is gonna go out. We've been with AHS for 18 years and with them, we don't worry if we have an issue because we know they'll take care of it. We've had to use them a couple times, and they've all been satisfactory.

My air conditioner is old and rusty. When it was leaking, I submitted a claim with AHS and the tech that they sent out was fantastic. He was also very professional and very informative.

The AC unit would turn on inside but it wasn’t going to the outside unit to turn on the fan. The contractor who came for it was pleasant. He was very respectful. He wasn’t able to fix the issue though. He had to call AHS and let them know what the issue was. He left me a paper saying that there was a low voltage. He believed there was a break in the wire somewhere.

When we first started using American Home Shield's service, it was very good. Their rep gave me an introduction of what the service is and what it covers. he told me what to expect and what the warranty does with this and that. There was a time when I got my washing machine connected and started using my water but then the water wouldn't go down. It was only going down slowly. I submitted a claim to American Home Shield and their contractor came with their snakes. Something had gotten stuck into one of my pipes and one of the techs got it out. However, he made a mess of my basement. Now, my carpet and everything down there is stained and I'm not happy about that.

Home Shield was recommended by a friend. It took a little while to get AJ Plumbing Services scheduled in a relatively timely fashion. They followed up to schedule a first time to come out. They needed to order a part, they did so, and then followed up to put in the part, all in quick order. That was a very good first experience. I feel good about that. But I'm less rosy on any additional claim. We’re still waiting on a second claim where our vendor seemed to have gone silent for the last two weeks. I want to give them a bit of an easier time because Coronavirus. People are moving at a difference pace right now, but I would’ve loved a bit more for our oven issue. They also had to order a part and we haven't heard from them. Both claims were placed exactly a month ago.

One of my friends that live near my neighborhood recommended AHS. Their contractor, Burleson Services, did everything professionally and I’m very satisfied.

My dryer pulley went out so the dryer wasn’t rotating. My dryer crapped out on a Friday, but it took Kingdom Appliance until Tuesday to get out. That’s one thing that I didn’t like about that - it wasn’t very quick service. You put a claim with Home Shield, and then they all forward it to a local service here, and then the local service isn’t open Saturdays and Sundays. They’re only open Monday to Friday. So, by the time they contact us on Monday, they won't be able to come out until the following day. From the time we submitted it, it took four days for them to come out. It was good service. I just wish they showed up a bit sooner instead of me having to wait four days to get my dryer fixed.

American Home Shield normally sends Bard’s and that plumber doesn’t do me any good. I have not had a good experience with them. I had a good experience with Hers & His though and I wanted them back when I had a leak under the sink. I made a request online then I called because I wanted to get them and not the plumber that they used to send. The guy from Hers & His Plumbing came and he was very thorough. He did a good job.

Our dishwasher stopped working and submitting the claim was relatively easy but I had a few minor hiccups. The first company they sent out didn’t work on that particular brand of dishwasher. That was kind of an unusual thing to happen. Then, Whirlpool came out and did what they said they were gonna do. They got it taken care of and left with no issues.

The faucet started leaking all of a sudden and I raised a call with American Home Shield. Drain Masters was assigned for that call. Once the technician came to identify the issue, he came to know that the leakage is from the faucet. The faucet is not yet replaced but I have been told by Drain Masters that they’ll be scheduling an appointment today.

The contractors called me, gave me a time frame and they were here within that time frame. It was a heating and cooling claim and they got it going pretty quick in that same visit. The guy working got it going within less than 30 minutes. American Home Shield did pretty good.

There was a time when I had a leak in my wall which was from the drain lines from the sink. I submitted a claim to American Home Shield and their tech from Steven Mills Plumbing came to do service. The tech was good. He explained what he was hearing and what he was doing. He had to cut a couple of access holes into my drywall and he asked me first if it was all right if he would cut in there. He had to come back on a different day 'cause he had to order a new pipe and other things for it. Now, everything is okay.

I’ve been with American Home Shield for a year now and a little bit. They’re timely and since I’ve been here, I've had two calls. It has been a good deal for myself because I don’t know about those heaters and things like that, and they send people that can handle it. They’ve done it all times. When the contractor came out, they did a good job and checked everything out. The last time they came out, they didn't completely see one of the brackets because he said he just pushed it in there, and it worked. Now, I got the air conditioning going and it's working good. The technician was friendly, very professional and on time.

American Home Shield does a good job. I wish the service call price was lower, but I understand. That’s expected. Recently, the contractor who came out for my unit was good. They came out, did the work and got it working.

AHS has been fantastic. Submitting my plumbing claim was easy. I called in on a Friday and the contractor was here on Monday. They needed to fix a leaky shower mouth and now, everything has been working great.

In case I have problems, I had gotten AHS. When my toilet kept running, I called them and everything was automated. They then sent me an email and told me who the contractor was. They also gave me the contractor's phone number, but then the contractor called me and told me when they could set up an appointment. The guy came the next day and he was very professional.

My claim for a plumbing issue was done and that was fine. But there is one particular issue that I called in on Thursday or Friday of last week and the contractor came out on Monday or Tuesday. But they had to order a part and the part won't be here until next week. And that is an HVAC issue. I was also out of pocket quite a bit which is always disappointing. It seems to happen more often than not that American Home Shield decides something is not covered.

We bought the house almost four years ago and just to make sure that things were covered and we wouldn’t run into any problems early in our purchase, we decided to get a warranty. We’ve had American Home Shield since we moved in to the house and we're absolutely satisfied. When the dryer started having problems, I did a request online. The first time I had a person call, we got Dave from DC Appliances. They had somebody professional come out a couple days after and he was great. He knew what he was doing and he told us what the issue was too. He had to order a part, and he said he’d be back the following Tuesday, and he was back the following Tuesday. We're perfectly happy with his work too.

Home Shield replaced my water heater. They paid for the water heater but I was told to pay the cost and then to send it and they would see if they would reimburse me. It's easy to submit claims with them and I haven't had any problems before. But this last time, it was difficult to try to get an understanding when I'm reading the contract. I asked the person answering the phone and I was told it was part of their IT Department. I asked if there was a supervisor I could speak to She said she would go talk to the supervisor and then she came back saying the same thing. I asked for someone to call me back and she said no. She told me where I can get information but there was no resolve to the situation because I couldn't talk to them.

Sometimes waiting on contractors to call me to schedule an appointment has been pretty slow. It’s nothing that American Home Shield can control ‘cause everything gets sent over to the contractors. But that was a contractor issue, not necessarily AHS. As soon as I submitted the claim online, AHS gave me the name and the contact information to Rod Mechanical. I went ahead and called them. They did everything they could to get me in scheduled that first day that I called. It just didn’t work out, unfortunately. But they got me squeezed in an available timeslot. They had a gentleman out within a couple of days. He was extremely polite, courteous, very helpful, and knocked everything out real quick. Everything was taken care of.

The owner of Cornerstone Construction Solutions came in with an assistant and took care of all the issues that we had with our air conditioner. They did a fantastic job and they were very professional and courteous. They came in with masks and took precautions due to the coronavirus. They're one of the best companies I’ve had come out from American Home Shield. I have been somewhat satisfied with AHS. There are times when I get a little frustrated with the company and that’s when I make calls and talk to somebody that I can barely understand.

All Hours Emergency Plumbing came out. I knew they have a timeframe between 12:00 to 5:00, but I was under the impression that the guy was gonna come out at 11:00, from the dispatch people. Apparently, they weren't coordinating with this so he didn't come out till about 4:30. It was okay, but they shouldn't have let me wait at home. I had to do some things that were very important like doctor's appointments and a few other stuff, and I couldn't do 'cause I was tied up. I was sitting there waiting and they kept on putting me on hold for so long. That was a waste of time.

In the middle of the Pandemic AHS acted promptly and with deference to our situation. Our refrigerator malfunctioned with a fully loaded and freezer (because of the pandemic issues) and the challenge of having to keep my diabetic supplies cold AHS expedited, in as much as possible, the service call. Together with one of their contractors in my area (Murrieta CA) Zen Appliance Repair are acting in the most compassionate manner.

Updated on 05/21/2020: Was told by AHS via email to hire any licensed and insured HVAC contractor to effect timely repairs. I did so. We were told by (3) different HVAC contractors that trying to locate a leak in a 15 year old plus system would not be cost effective. Chose the Contractor that we felt most comfortable with and had the following done: Replaced Condenser, Line Set and Evaporator Coil. All is well. They did an excellent job. Forwarded receipt to AHS on 05/11/20. Have not heard from AHS since and quite frankly I don't expect to.

I have had many contractors work in my home. I decided to get AHS coverage. This has been the WORST experience I have ever had! My hot water tank stopped working 4 weeks ago, and I still don't have a replacement tank. When I called customer service, I was repeatedly disconnected after being on hold for 20-20 minutes. I have 23 calls into their customer service line. They have ONE contractor that they use in the Richmond, VA area. The contractor appt took almost 4 weeks after they assessed that I needed a new tank.

I have been pleased with the reps of AHS when I've submitted claims over the phone. The guy that came out for our recent claim was fine. He went right to work and had us fixed up in no time and he was gone. We've enjoyed AHS.

I had a claim that required a plumber and I paid my $100. American Home Shield said they could not find one of their contract plumbers to do the work. If I would find one and get an estimate, send it in, they would potentially okay it. I found a plumber and he told me it would cost less than $100 to fix. I went ahead and had it fixed, and I paid for it. Then American Home Shield said they weren't gonna pay for it. I told them to just give me my $100 back. That was the only complaint I had. Recently, All American Pools came out for my claim. They fixed it so everything went well.

In the last couple of three years, we would get American Home Shield and they would assign me a contractor. Within four days (sometimes it was up to a week), they would come and they would say they have to order the part. We would then have to wait almost another week before it was finally fixed. We also have American Home Shield in our rental home and in one of the cases, that same thing happened. Our daughter happens to live there and she has two small kids. After four days of the water standing full in the washer, the contractor said it was the pump. He went back, ordered it and it was going to be at least four more days. Our daughter's husband took the washer apart, went to the water pump and it was a sock in the water pump. He took out the sock, and it worked.

Everything seems to be fine with American Home Shield. Recently, they sent out a guy from Smokey's Garage Door and he was outstanding. He was super helpful and nice. He went above and beyond and my experience with him was amazing.

I’ve been happy with American Home Shield. It’s easy to do claims and when they had Miller Pools come out to service my pool filter, it was efficient. They came out twice and the guy who helped was Cody. It was incredible communication and he was punctual. I never met the guy before, but I talked to him on the phone and he was very professional in his communication, which I can say is not normally the case with a lot of other pool companies we’ve dealt with. So, I’ve been very happy with the service they’ve offered us.

I'm very pleased with AHS. Although I had one issue, it wasn’t their fault, but the fault of the service tech who came out. I had a freezer leak and the guy who came wasn’t very good. But that was corrected. I got two Russian guys who were probably doctors in physics. They were terrific and spent hours, but they figured the issue out and fixed it. I was pleased with that.

When the technician came out for our air conditioner problem, they located some issues that they felt needed urgent attention. They ordered certain parts, came back, and did what they felt like needed to be done. We've had AHS a long time and so far, so good. Once we have a project, they refer it to contractors. However, there have been times when we've had to change out the contractors.

I’m very grateful for Alvarez Plumbing. They came out right away when we called, so they’re a great company. When I called American Home Shield, I asked if they could give them the business, but they gave us somebody else first who was about 45 miles away and it was someone we never could get ahold of. When I didn’t hear from the other company, they contacted Alvarez, so I was happy with that. However, I’m getting to the point where I’m ready for the renewal of my American Home Shield, and I’m trying to decide whether or not I want to do that because when I call them, it’s always so hard to get people out right away. It’s no skin off their back to have someone call you right away too, but it'll be 48 hours before you can hear from somebody.

When I first talked to the contracted company, the lady asked me if I had a credit card ready. I told her that the claim went through American Home Shield and that everything was supposed to be covered. She said, "No, no, no. You have to have a credit card ready." But the guy who came was totally different. He was very knowledgeable. When I raised the matter, he said there was no problem. He understood what was going on and he took care of it. He knew what he was doing and it was nice. I liked him. Everything was fine. I have really enjoyed working with AHS. They really know what they're doing. They are reliable. I got a call right back in about 20 minutes. We've got the whole house covered. When you're in your 70s, you feel more comfortable if things happen that way. They work out good.

We called American Home Shield via phone for the hot water heater and a crack on the trap in the bottom sink. We spoke with a person and it was good interaction. It didn't take long for them to get the people out here too. Mr. Rooter Plumbing of Abiline came out in two days and they cleaned the water heater as well as replaced the trap under the sink. It was good.

I’m really happy with AHS because we’re gonna re-sign. We got the service when we bought our house because we insisted on a home warranty, and the sellers had to pay for it. My refrigerator has gone out, and I’m getting a replacement. All I had to do was pay a service fee and disposal fee. We’re waiting for them to call us to tell us when they’re gonna deliver it. I've told them how happy I am. When I first started out, I caught the person on a bad day, but when the conversation was all said and done, she made it right. On Time Plumbing & Heating came for a blockage but has to come back and replace or repair an issue. There’s a breakage because there’s a rip in the line. In order to find the rip or where the breakage is, they had to send a camera down, and then dig up a spot. It’s a hundred-year old house.

I have two houses and they both are covered by AHS. It has been fairly easy to submit my first claim as far as the technicians they have sent. I spoke to a live person when I filed my claim, but I was a little annoyed because they mispronounced my name. I corrected them and they continued to mispronounce it throughout the whole conversation. I said whatever and just gave up on that.

Something happened where my heater messed up and AHS came out and fixed that. Then my refrigerator had messed up and I wound up getting a replacement for that. It’s worth having a home warranty. If only AHS has a warranty on shingles and stuff on the house, that will probably make people more interested in them. With my electric issue, I called the night before and the next morning MidSouth Electric was right here to find out. Usually, I have to wait two or three days to get somebody to come out, but they were out the next day. What happened wasn’t my problem, it belonged to the electric company, but the tech had to tell me that because I didn't know. He was very professional in doing it.

There was a knocking sound in our furnace. I called Home Shield and East Ohio Furnace was out here the next day. They replaced something to do with the fan that’s in it and they were right on it. The tech took about 30 minutes because he had to go and get the part. Then, he came back and put it in. It took an hour altogether. I’ve only had one bad experience with Home Shield with the company that came out and then they just bluffed that off. We thought they'd done a great job.

Somebody told me about American Home Shield and I thought it would be good to have, so we've always had it. It's great and I couldn't do without it. Recently, I had a problem with all three of my appliances. My dryer was making a horrible screaking sound that drives people nuts. My brand-new washing machine wouldn't come on and it just so happened the warranty had been out for two weeks. I've had trouble out of my washing machine before and the warranty people came out and put something on it. It couldn't be fixed by warranty though. Also, the heat escapes out the front of my stove and it's making stuff longer to cook. When I put in my orders through American Home Shield, the agent did very good.

Whenever I have a claim, I call Home Shield and it's pretty easy. But now is a little worse. The drain in the sink was clogged and I called them. It took about 10 minutes to get through. But other than that, the contractors were great and very helpful. They did really well.

It’s the fourth time I’ve had Elite Appliance come and check my washer. Supposedly, they fixed it. I did my first load and the agitator just popped out of the washing machine. They're supposed to be coming again to try to fix it. The guy was nice but it was just not getting fixed. They try to fix something and mess something else up. I’ve been without a washer for a while already. It’s very frustrating, especially now that we can’t be going to the Laundromat and we can’t leave the house.

I liked AHS's affordability. I went with them and submitting claims online has been super simple. When I submitted a claim for one of my appliances, their contractor Copper State came and they provided excellent service. This claim went very well.

Anders Air Conditioning's tech showed up. He was efficient, got the job done and did it in a timely manner. Everything about that claim went very good.

When the contractor came out for the AC unit, they knew what they were doing and they gave me the options of how I wanted to pursue. It was just a normal maintenance but they discovered some other issues and they gave me multiple solutions to those issues. I went from there and we had a unit installed. I’ve had American Home Shield even in my previous house and everything is good. I’m very satisfied.

I made a service order when the AC unit on our house wasn't producing cold air and it was easy. I just went to the website, submitted an issue, and they assigned it to somebody quickly. The contractor called within 40 minutes and they scheduled to come that same day as well. They were looking at 2 o'clock, but they were able to come out around 10:00. The issue was a burnt capacitor, probably because of storms we've had previously, and they were able to make the fix.

My air conditioning unit wasn’t working and it was easy to submit a claim for it with American Home Shield. It took just a few days for someone to come out. The work was done very quickly and it was fixed. So, I’m very satisfied.

I bought a house about a month ago and the contractor came out to do the lock rekey. They were on time and I was very satisfied with the work. The guy was very friendly and given what’s going on right now, kept our social distancing and he respected that. He wasn’t here long but he did six locks for me and rekeyed, and everything works perfectly. I paid my $75 deductible and everything was covered. I had him do an additional doorknob for me that was broken. It was a very reasonable rate and he was able to key it also for the same rekeys as the other six that he did for me.

Union Express came on behalf of American Home Shield to service our recent heating claim. The tech had good knowledge and everything went fine.

I couldn’t get any hot water from my water heater and I called American Home Shield the next morning. They had somebody out there by the afternoon and got everything fixed. So, I’m very excited. The technician was great. He called me just to confirm and he also called when he was on his way. Everything worked out wonderfully. I’ve been with AHS close to a year and they are awesome. It was my first time using them and there was no waiting time.

The claims rep was lovely when I called in. My refrigerator needed some parts to it because it was leaking water. GE did a wonderful job. They fixed it and everything is fine right now.

My refrigerator was not working. I submitted a claim online and it was good. It showed Handy Andy would be the person coming to fix it and within 24 hours, he called and scheduled. The service was perfect and professional. The tech knew what he was doing. He was quick and he solved the issue. For cases like this where appliances break down, I'd recommend Home Shield for the protection needed for appliances. If you don't have any, have it protected.

A friend of mine had AHS and got me into purchasing it. I've had my contract at my address for a year. My dad passed away a couple of years ago and I advised my mom to take out an AHS warranty on her house, which is next door but a different address. She’s older and cannot deal with something going wrong so I had her address put in my name. At that time I took the warranty out, AHS was gonna give me about $6 a month break on the premium. The premium was supposed to be cheaper on her policy than at my personal house, but I'm getting charged the same amount no matter which location it was.

When I first had to use American Home Shield, they came out in record time, fixed it, and my cost was 75 bucks. I thought, if that's the case, this takes the worry out of the property. I was ecstatic about what they did at my house and so I was totally concerned of our properties, and all of them has central air and heat, and I started putting them on one by one. I’ve got the vast majority of them on American Home Shield so I’ve been with them for a long time now. The only complaint that I’ve had is the people I've talked to there are not speaking English and speaking enough that I could understand it. That is very aggravating. When I keep trying to explain something is going on, they keep saying they didn’t understand. Then I had to say, “I’m sorry, I can’t understand you.”

The AC was not working and was blowing hot air out. So, Wilson came out and he said it was the breaker, that the unit wasn’t getting any power. He said, “You need to have a electrician. I can’t do anything with this.” So, I called American Home Shield back, and they sent an electrician, and he changed the breaker. And then after he fixed the breaker, the unit still didn’t work. So, I had to call AHS back, and they sent Wilson back out and that guy was able to fix it in 15 minutes. It was something wrong with the unit, but they could not tell it because the unit wasn’t getting any power.

The tech from Del’s Appliance came out and figured out what was wrong, ordered the parts, and came back out, and put them on. It was excellent. Every contractor that I’ve had come out, they come out and figure out what’s wrong. And if they can fix it, they fix it. If not, they order the parts and come back out. However I hope AHS lowers the rates for the service fee though they stayed the same for the past couple of years. Other than that I’ve had my microwave replaced so I don’t have any problems with them.

We had a stoppage in our toilet's line one time and we submitted a claim to American Home Shield. One of their contractors called Wade's Plumbing was out the next day. The techs did a great job and were very thorough. They explained to me what was wrong and what they were doing. The issue seems to be fixed and I'm pleased with their service. We've been happy with AHS so far.

Every time I used American Home Shield, they had been perfect with me. When I made a service request for an AC issue, they had A-US Air Conditioning of Texas come out and the experience was very good. The tech was very professional and knew what to look for. He was able to fix the problem pretty quickly. American Home Shield also sent somebody out when my refrigerator freezer broke down. It was the compressor.

The kitchen faucet has been leaking underneath and when the Waldorf Plumbing tech came and fixed the issue, we had to change the old faucet. I'm happy with it, but I got to wait four days. I asked him if he could fix it that day and he said no because the insurance had to process it first for some period of time. So far though, American Home Shield is doing their part.

To get somebody out here would cost a minimum of $75 and, usually, that covers a little bit of the maintenance that needs to keep things going. I have an issue with the brick, which wasn't covered but that's a contractor issue. I also had one electrician that I had to cover because there was an issue with the original electric and we had to wire our light. But otherwise, everything has basically been covered by AHS so far. We've had contractors for the washing machine, dishwasher, and refrigerator. The last one that we've had, Joe Cool Air Conditioning, was for the AC. The tech did good. He has been out here a couple of times for different units.

I've been with Home Shield for 8 to 10 years. They’ve been good ever since I had them. Hospitality Heating and Air Conditioning did very well. They told me when the part was going to come in. They came back and fixed it so it was great. It took about a week and a half to get the part, because of how things are, and they got it on Tuesday and they put it in on Thursday. If anybody says they don’t have a home warranty, I’d say American Home Shield. They do fine.

I had a faulty ceiling fan and the tech worked for a little while on it, but he got it fixed. He was very professional and very friendly. He was very appropriate for this time. He was very nice. AHS has been very good this year, except when I had a refrigerator go out on April 6th. Today is May 6th and I still don’t have a new refrigerator. The contractor came out and assessed that it was the compressor and said I had to call Samsung. So I did and arranged it. Then they sent their guy out and he checked it out and he said they gotta do an exchange and that it was gone. But it’s been one month and I do not have a refrigerator. I called yesterday and told AHS that they said it’s been approved and that it would take five to seven days after it’s been approved. I had to wait ‘til today to have them call me.

The customer service of AHS is okay. They were pretty good about answering the phone and trying to make a schedule. We had a problem with the microwave and then the oven stove and we replaced them with a new appliance. The contractors were really good about following up.

So far, I'm really impressed with American Home Shield. Filing a claim is easy. In 2 days, a contractor came out and fixed the stopped drain in the kitchen. He was excellent.

I had an electrical issue one time and I submitted a claim to American Home Shield. Their tech from B&M Services came in a timely fashion. He was polite and he fixed my problem quickly.

I was having problems with my washer not draining. I didn’t have anything to wash the clothes. I called it in to AHS and they got it taken care of. I've made a few claims with them and 75% of the time, I was 100% satisfied with it. There was a couple of claims that I disagreed with. They gave me the rationale, and so I had accepted. And then, one other time, the people that came out said there wasn't anything wrong, but it's still making a noise. But that wasn't really American Shield, it was the people that they had come out to do the repair. The response time of AHS seems to be pretty quick. Sometimes, the response of the technicians, their timeframe seems to be a little longer. But when you have a problem, you want it fixed. The technician comes out, they do the troubleshooting, and 90% of the time, it gets repaired. I'm happy with the process so far.

Some contractors from American Home Shield online have been good and some have been bad. I submit claims online and AHS does good whenever we tell them there’s a problem with whoever they’ve picked. So, everything has gone good so far. This time around, everybody was really fast about getting back with me. The service from AMP Mechanical was very good and they were able to get everything corrected on the first visit.

We were supposed to get our appliances covered and we have been having no problems with that. But when we called for the washing machine, Home Shield kicked us off of that program. Nobody ever did that. For some reason, they just didn't have us on there. It gave us a hassle but my husband was able to get it straight.

My air conditioning was not cooling. United Air Temp of Georgia came out and repaired the AC, so it’s cooling now. My experience was pretty good.

AA Dependable Appliance was very good. I had water leaking from my refrigerator icemaker when we weren’t using it. It turned out that the icemaker itself was hanging down. There was no screw ever installed. So, the tech installed a screw, he held it up, and there are no issues since. The tech was great. He explained everything to us, was pretty quick, and was in and out.

Steve Rodgers Locksmithing did a really good job. They were very professional and polite. They got everything done really fast. My locks work better than they did before. I'm happy with it.

My experience with American Home Shield has been great. They’re prompt, on time, courteous, and professional. I got five houses on my account. I used to know everybody in different businesses who could fix this or fix that. They either got older and retired or so busy in new home constructions, so having AHS eliminates the process of finding a reputable service provider.

The toilet was not stopping and after I made a claim to American Home Shield, the contractor came the next day. I’ve been with AHS for about 20 years and they’re good. I’m very satisfied with them.

My husband was there when the electrician came out. He was very professional and very thorough. He resolved the issue. Everything went well. I have great feelings about American Home Shield. They are pretty good, pretty thorough and on time with claims.

We were assigned to AZ REMODELING & PLUMBING, INC-W.PALM for various plumbing issues by American Home Shield. AZ REMODELING & PLUMBING, INC-W.PALM completed all work in a timely manner and all contacts with their Dispatching Dept was amazing! I highly recommend American Home Shield and AZ REMODELING & PLUMBING, INC-W.PALM for their professionalism and am thoroughly satisfied with the services provided.

I have just received a notice to renew my home warranty contract at an unbelievable rate - only a 23% price INCREASE ($127). Apparently, this company is being managed by robots. It is a shame that is another example of companies that do not espouse fair pricing guidelines.

First, they make you verify multiple pieces of information every time, all of which they have and is not necessary. Second, when they make a promise, they do not follow through. Third, all representatives are overseas and do not have a clear command of the English language.

Our recent claim with American Home Shield went very well. The tech was very professional, very fast. Having AHS is important that I turned my sister onto them and she joined.

The freezer was just locked up. It was all frozen up. There was a recall on the refrigerator, which I didn’t know about, and that part hasn’t come in yet. There was a known issue with the drain as well. The contractor repaired that. He’s supposed to come out and replace the freezer seal once the part comes in. He said it could be three to six weeks. The contractor was on time. It’s all been good so far with American Home Shield.

We had a little electrical problem in the kitchen and they came out and fixed it within a very short amount of time. They're really good. Recently, we had an older swamp cooler that rotted out and it had to be replaced. The guy from Fire Construction came and he was nice, clean and professional. Everything went very smoothly and quickly as well. He was in and out and done within three hours. He came out as soon as they got the product, so it was all good. American Home Shield is definitely worth keeping. I enjoyed the service.

The warranty works just the way that American Home Shield says it works. You can do it online and somebody will get back with you. When I called and set up my claim, it was fine. They took my information and the payment in, and then C Mayes called me an hour later to set up the schedule. They gave me a window and let me know the time that they had scheduled. Then since I signed up for text messages, I got a text that said that they were on their way. They did a really good job. The tech was very professional and was able to get the thing unclogged.

The fan of my AC unit wasn't operating. Submitting a claim to American Home Shield for its repair was a seamless process. The rep put me on hold and confirmed with a gentleman who called me right after and confirmed as well. A tech from Dynamic Air Flow LLC came and he was communicative and professional. Things have been good since he was out.

Air Pro Master was good. They were there when they said they would. It still leaked that same day, so I called them back. But the next day, the tech said it was fine. The thing is, once you close the ceiling up, if it starts dripping again, “Oh, no. Here I’m in the same boat again. Who is fixing what?” So, right now, the workmanship that they did is fairly good. The tech said, “Well, it could’ve leaked just a little bit.” But he ran the water and everything.

I had an issue with my garbage disposal one time and I went online to submit a claim to American Home Shield. Their website was very user-friendly. It gave me steps before I actually submitted a claim to get a technician out which was helpful. Their contractor, United Air Temp called to set up the date for the appointment. They were gonna do the work the next day but then I couldn't do that so I scheduled a couple of days out. They had a very quick turnaround and the tech who came was very knowledgeable and courteous. A blade was locked in and he used an Allen wrench to fix the issue. Since then, the disposal has been working fine.

Eventually, my claim ended up fine but the first time the technician from 2 Bald Guys came out, he stood there, put a water glass in each corner of my top rack and ran part of the cycle. Then he said it wasn’t getting a lot of water up there. He said we would need a new water pump. He didn't get down, look at the filter or the garbage disposal. He didn't do anything. Then he came back with the part, got down on the floor and said he couldn’t get the thing up and out. He said that the hardwood was right there in front of it. He kept going on and on about how they couldn’t assume the liability of messing up my floor because he couldn't get the dishwasher out. He said we would have to call a carpenter to get the thing out. We had just moved into this house so I didn't know all of this stuff. I said okay.

I’ve been with American Home Shield for about five years now. And every time we’ve ever had an issue, they were able to get someone else to help fix the problem that we’ve been having in a timely fashion. So, overall, I’ve been pretty happy with them. The only thing is, you have two options. You could either place a service request from the internet, or if you wanna speak with someone over the phone, there’s a bit of a language barrier at times, ‘cause they're outsourced somewhere. So, I’ve had it become a problem when this past summer, we had an issue with our air conditioner. And I was talking about the parts that were needed and it was an issue with not understanding. But otherwise, overall, it’s been fine.

The main switch on my garage door burned up. I paid Home Shield $75 and they sent somebody to check it out. Capital City Overhead Door came out and I had to pay an extra $125. I thought I had full coverage on everything but with the policy I got, Home Shield doesn't cover everything. I had to get my air conditioner replaced. They said they couldn’t repair it and I had to buy a new air conditioner. Home Shield gave something on it but that cost me three grand.

I called up American Home Shield for preventative maintenance. They got in touch with the contractor. The contractor called me and said he'd be out there Tuesday at 2:00, and he was there. He checked out the system and everything is good. He's been out here before, last year, and he was good. I would call him any time. There was a time before, too, I had the ice maker and the refrigerator went bad. I called American Home Shield. They sent a tech out and he fixed it.

4A Appliance Repair was very nice. They unplugged the refrigerator and waited about four minutes, and then they plugged it back in, and that was it. It was so easy to fix. I could have done it myself if I would have known. It cost me $100 to unplug the refrigerator and then plug it back in. Previous to that, I had a garage door opener that was replaced, and about 90 days afterwards, it quit working. And then the contractor didn’t hook up a wire properly, so it came up. They hooked up the wire that came loose and that cost me $100. It only took a couple of minutes. I’ve had some bad luck not with the warranty. It’s just stuff that are easy to fix. I’m happy with the warranty.

A plumber came out and explained that I had an electrical issue so American Home Shield sent out them a contractor. My experience with American Home Shield wasn’t the best. I've been having issues with the water heater and the one tech contractor that they had come out was making excuses and not following through so the ball continued to roll. AHS would say they would call him then they would tell me to call back the next day. I would and they would once again say they would call the contractor and leave a voicemail. He should get back to me in 24 hours. I would then have to call back the next day. They kinda dragged it along until I called the contractor and told him that if he could not fix the issue, he should tell the home warranty so they could send out someone else. He did that finally and that was when somebody else came out and actually diagnosed the problem.

It's easy to work with American Home Shield and True Blue Pool Service contacted me very fast. They showed up and diagnosed the failure in my heater. They didn't have the part but they got it really quick. I think the next day, they already had the part and they fixed the pool. Then it was working really nice after that.

ABNation was very efficient and professional. I appreciate what they did. They were able to resolve one issue but one, they couldn’t. It was outside the coverage of the Home Shield warranty. Nonetheless, we’re very pleased with the Home Shield service and we’re gonna continue using it.

I called a service order on Friday. The sales rep tried to get me somebody within 48 hours, but nobody was available until Friday. And the appointment is gonna be at 3 o’clock. So, if it’s gonna need a part to fix the problem, it won’t be fixed until the following week. But my sales rep, Sheryl, was wonderful. She went above and beyond. She was really good at what she does. The service is amazing with American Home Shield. They don't just have enough vendors.

The technician that came for our AC unit claim was awesome. He explained everything and was very thorough. It took a whole lot to get it redone but they took care of it. We had one bad experience though where I had to call the state. AHS used a company out of state and we were overcharged for things that were never done. It was on our AC unit. I went up the attic and they hadn't even put things back together. So, if I would have never gone up there, we wouldn't have known.

Everything was fine with my plumbing claim. I was very pleased with the service that was given to us. The young man was very professional, courteous and efficient. AHS had resolved the issues I had years ago. Then a couple of weeks ago, I called them because someone called me and said that because of the plumbing issue, my account was in collection. That didn’t make sense to me. The lady was very unprofessional and nasty. I also heard a baby in the background. In light of everything, people are all working from home. But something seemed really bizarre about that, especially since AHS changed their payment procedures. They didn't know the date of the service or anything, and they were asking other questions.

There have been a couple of times where the quality of the contractors that AHS sent out could have been improved on. I understand it’s big business, so you can’t get the top dollar. But I've dealt with some time issues like showing up on time or cancelling and coming at a later time. But I've been with AHS for about eight years now and I’m not gonna complain because they have saved my rear a number of times. And for my latest claim, the folks who came out were really good.

I had a clogged toilet and I submitted the claim online to American Home Shield. The website was straightforward and user-friendly. It said I would receive a call but the order was put in. Then, I got a text and the contractor got in touch with me fairly soon to say they were coming. It was timely. The technician was good, friendly and respectful. Because of the clogged toilet, there was a leak, so I've got mitigation people here now. I haven't been able to use that bathroom so, I can't say 100% that it's solved but I believe it is.

Mister Freeze HVAC came out last Thursday for our AC unit. He assessed the issue, and then wrote up the report and submitted it back to AHS. He was very on time. He explained everything to me. He was very good, very courteous, well-mannered and nice. I don’t have any complaints. However, as of today, I haven’t heard anything.

North Star was here the Monday after we made the claim and it was handled excellently. The dishwasher wouldn't drain and the job was done in five minutes. All in all, the contractors have all been excellent so far.

When I first joined Home Shield, there was no website where I could order. I had to sit on the phone and wait forever to get in, which was a pain. But they fixed that. Also, they had a contractor for a while that kept getting sourced to me who was a total idiot. He supposedly could do everything and they use him over and over again for everything I put in. He would come out and I would have to pay him the service fee, that was back when I had to pay the person showing up a $75 fee instead of giving it to Home Shield. And he would take that fee and fix nothing. I reported it.

My heater wasn't working. There was no hot air. I called to file a claim and the contractor that AHS sent out was perfect. South Placer Heating and Air had to replace something on there. It was great. Now, I need the air conditioner fixed 'cause it's not blowing out cold air. It's one big unit but the guy said that they're two separate units. I worded the claim a only heating. I should have gone with heating and air so he coulda just came out and done both of them. But the heating part works now.

Submitting claims with AHS is easy. When I filed a claim for my AC, it took about two days for Anders Air Conditioning to come out. It then took them under an hour to get my AC back up.

I have a plumbing claim and the contractor said the parts haven't been shipped yet. It’s been over a week and my faucet is still dripping. Every time I wanna take a shower, I have to turn the water on and then turn it back off again. My water bill is gonna be horrendous, I’m sure. The faucet is so old I don’t know why they just didn’t replace it. That way, they’d have all the parts they needed. I’m a little upset because it’s been too long. But I’ve had other problems that Home Shield solved right away. This is just a weird one.

I've had AHS for my rental property since I bought it last year. I’m satisfied with American Home Shield.

Some expenses like replacing an air conditioning can be very expensive and I would rather have a home warranty that I only have to pay a 100 bucks for if I have to do a full air conditioning replacement or something else. I looked online to see what reviews there were, and I also checked what their coverage was as well as what their rates were. This is my second year with American Home Shield. Recently, my air conditioner was taking too long to cool. I called American Home Shield and put in a claim.

I submitted a claim to AHS online for my dryer that wasn't working. GE Appliance Alabama came out. The tech called when he was in the area which was earlier than expected. He did the work and he was good. The dryer has been working fine since he came.

By and large, I'm very happy with AHS and I will renew with them again. My son hates them but I like them. Since I've been in this house, I've had three different companies, like Sears and Choice, before I had AHS, but none of them could provide anybody in as timely a manner as American Home Shield does. They also didn’t cover as many things as American Home Shield does. The fact that American Home Shield covers all of my electronics and stuff is great, too.

This is the first time we had used the American Home Shield warranty. Submitting the claim was awesome. It was smooth as silk. Appliance Doctors of Central Texas came out really quickly, which was very nice because it was a washing machine issue and we use that fairly regularly. The tech diagnosed what was wrong, and they said that they would be back to fix it. They did and he was on-time. He fixed it and it’s running beautifully. The whole thing happened in less than a week.

GM Appliances came out for the washer. They were excellent and very timely. They came and they got the job done quickly. Flowright Plumbing was very timely too. They came out, installed the item, and got the job done.

I had an appliance issue that Big Kountry came out for. It took about three weeks to get the part but other than that, they were good.

Our AC unit was making a noise up in the attic. I called and spoke to an associate from American Home Shield over the phone to put the claim in. I received either an email or text in regard to the company that was going to come out and perform the service, which was Three Brothers and they were excellent. The AC is working now and it has helped as far as the comfort level inside the home.

We had a problem with the faucet in one of our bathrooms. It was hard to turn on and then it made the pipes go, "mum, mum, mum." But it seems to be working fine now. Whatever the plumber did seemed to have done the trick. So we're satisfied with it. The claim process is pretty straightforward and easy as well. You just go in and you have choices. One of the choices was faucet but I normally think of a faucet as a sink faucet. This is a faucet in a shower so that's the one that was chosen. I've also had experiences with other plumbers here from American Home Shield that I was not at all satisfied with. But I was very satisfied with this guy from Gregory Rossi Plumbing & Heating.

Our hot water tank was leaking one time and my wife called in a claim to American Home Shield. Their contractor, J & A South Park LLC went to us in a day or two and their tech replaced the tank. We had a leak in one of the pipes that he installed but he rectified that right away. J & A did excellent work.

Previously, I had a tankless water heater that malfunctioned and caused a big mess. American Home Shield refused to cover it due to poor maintenance and I'm a little mad at them for that. More recently, Air Dynasty AC & Heating came as AHS's contractor two or three days after I submitted my claim for an AC issue. Everything went well and now, my unit is still cooling.

I’ve been with American Home Shield for almost 10 years now. They must be doing something right. It's pretty easy making claims to them. They sent out A-US Air Condition of Texas to do some AC repair. It was about three days when somebody came. Because of COVID-19, everybody is more cautious. I wish it was sooner but we live in some pretty crazy times right now. The work done was good and they solved our problem. That’s definitely a plus. It’s starting to get warm, but these few days, it’s been cooling down again. I’m pretty sure that once it’s summer, we’re gonna have hot days so it’s good to get this thing taken care of right now. Overall, they abided by the contractual agreements and they responded fairly quickly.

We just bought our house and we have a brand-new policy with American Home Shield. I called them and said I needed our house rekeyed as I understood it was under my insurance. They went online and found a service provider, Robert Greathouse, and they scheduled a time where the service provider would call in and schedule the meeting. They’ve been pretty easy to work with so far.

Sears came out here twice. The microwave needed to be replaced and the oven heats up but doesn’t stay warm. The guy was super nice and very informative. He was here for quite a while trying to get the oven to work. He waited long enough for the oven to get hot, then he noticed how it wasn’t staying at the temperature. He sat on hold with American Home Shield for well over 20 minutes and said the protocol is they have to email AHS if they wait for too long on the phone. I called back to see what’s happening with the oven and AHS just set up another appointment with Sears on Tuesday. I thought Tuesday was the day the microwave is gonna be installed, but that’s not the case. They’re sending the same guy back out to check something that he already knows does not work.

I called Home Shield for a stove claim and talked with somebody. That was the second time that stove has been worked on and the first time it was fixed. Home Shield needs to investigate the people they send to your house a little bit better. The first guy that they sent to work on it didn't have a clue what was going on. It was worse when they left and I ended up having to pay for it again. I called Home Shield and told them about that. I almost canceled it. I got frustrated about the stove. But the second guy knew what he was doing. Also, he had very good bedside manners and he went right to it. He had to order a part and he followed up on it. The stove is fixed now.

I've had a lot of ups and downs, but things are better now because now, when I call in, I usually get somebody right away. Last year, if I had questions, I couldn't talk to a real person without a long wait on line, and I was very distressed by that. Also, I have two contracts with American Home Shield. One is for my son who lives across the street from me, and one is for my own house. They come due within 15 days of each other and I normally pay both. I just send them a check or put it on my credit card, but they've been calling me a month before they were due to be renewed. They said that if I renewed on the phone, they would give me a discount for the year, so I did that, but they got them mixed up.

I love American Home Shield and I recommend them to all my family. When my pump wasn't working, I called them and did the automated prompt. They said within 24 hours, I'd get a call from the contractor and I did. Triton Pools & Spas came out. They were very excellent, very professional, and they did a good job. Sean explained everything to me, and since I'm not a pool person, I asked him if he could speak to my husband, because he wasn't home. I called my husband and he got on the phone and talked to him, and my husband knew exactly what he was talking about, and we were able to successfully get everything done. Now, our pool is clearing up.

I heard about American Home Shield years ago from friends and family but I grabbed them this time because they covered everything in the house. I bought new appliances and so, opposed to me getting coverage on one item, someone said I should go ahead and get AHS because it covers everything. For my first claim, I had some issue with some of my outlets. I did it on the website but I called because I had some extra questions. Someone came the next day and I’m satisfied with the work that was done.

My AC wasn’t getting cold and I called American Home Shield. The contractor did what they said they were gonna do. They came out when they said they were gonna come and it didn’t take long. Right now, the AC is working. I haven't had a problem with it since they left, so it’s good now. I'm hoping that it doesn’t act up again. I have a seven-month-old baby so, it was really good for me.

We bought the house not quite a year ago and the garage door has not worked quite right ever since we moved in. The other day, it quit working at all. We know it's old, but we called the home warranty company, paid our $100 and they had those guys from B's Quality Door come out. I called on a Friday and the company called us on Tuesday. If we were gonna be home, they were gonna be here within an hour. They were right on time. As it turned out, it was an electrical issue and not anything with the garage door opener. After the guy figured out what the problem was and my husband fixed it, the garage door has worked fine. It was a good experience and we were pleased with American Home Shield. They are worth the time and money.

My experience with Appliance Pros went well. I like the tech's detail to work and he was very professional. He did a great job.

A & S Plumbing came to do my garbage disposal. They installed the new unit and did a great job. Everything was very efficient.

I’m satisfied and not satisfied at the same time with American Home Shield. They sent out a plumber for an issue and when he was here, it was a wonderful experience. But then repairs always take a longer time than I thought they would be. Contractors get a part and they come back. But because they need to submit the request to American Home Shield and they need to approve it then get back to the contractors, it takes so long.

Floyd Services was fantastic. The tech came out the first time and thought it was a capacitor issue, but I just happened to go up to the attic and the AC was blowing in it. I had a nice, cool attic in Texas, which doesn’t happen. I looked at the AC unit and it was just split open at the top. The tech was able to come back out and fixed it under our first case, which was really good. He also immediately practiced social distancing and all that jazz. We didn’t shake hands or anything like that. This was a good experience with American Home Shield but our first experience wasn’t so great. I paid $75 for them to turn around and say it was wear and tear, so it was a little bit annoying. Maybe they can give me 50% back.

I would highly recommend American Home Shield. I used them years ago when I had my other house and I've been pleased with their service. When I bought this house, I knew I needed some type of warranty. They were the first ones that I thought about and I was glad that they were still in business. My service charges have gone up from $45 to $100, but that’s just so many years ago since I've used them. My last claim was for my smoke detectors. I have tall ceilings and they needed to be replaced since they kept beeping.

Filed my claim on March 12 or 13th 2020 to repair my refrigerator and ice maker. The serviceman came on April 6, 2020. Said he repaired my ice maker. It did not work neither did the refrigerator. He came back on April 13, 2020 and stated he had put the same ice maker back in and not the new one. The new ice maker, he claimed, did not work either plus my refrigerator stopped working. Called the service provider Appliance pro service, inc. on April 16th,17th, 18th and 20th. No answer and no return call. Called AHS on April 23, agent could not reach them. Agent sent an email. No response. Called AHS on April 25, after a long conversation it was decided that I had to pay an additional $75.00 to have my refrigerator repaired and the ice maker. Very poor service on both ends.

My air conditioner wasn’t producing any cold air. We called Home Shield and they said Beaches would call me. Then, I got a text that Beaches would call and they were gonna set up an appointment time. They called me back and I paid Home Shield $75. Beaches replaced a part and they left the part there that they replaced. The unit needed Freon as well. I had to pay them another $80 and I called Home Shield to ask why I had to pay twice. They said that they would look into it and call me back, but they thought that maybe it was for the Freon. But we needed a pound of Freon and I think Home Shield covers a pound of Freon.

ASAP Appliance Repair came out for our recent claim regarding our appliance issue and they did a great job. The contractor was very good and very knowledgeable. And he did it twice because first, it did not work. He re-ordered and then he came the second time, he installed and now the refrigerator is working. I am very glad that I have American Home Shield. Everything was perfect.

About a day after making a service request with American Home Shield, 911 Locksmith was sent out to check the electrical wiring in the new place that I bought. I'm good with the work the tech had done. I'm hiring him back to do some work that isn't covered under my warranty.

Someone suggested AHS to me and I called and set it up. If I’m calling to sign up, they should give more details on the coverage. I have an older AC and when the guy looked at it, he said that he doubted AHS would even do anything with it because it was so old. I need to check and get in detail of what AHS covers. Other than that, the service has been okay so far.

We submitted a claim online and American Home Shield's website was user-friendly. In two days, RG Plumbing & Rooter, one of AHS's contractors, came out to do service. The tech fixed the leaks I had and all the concerns that I had with my plumbing. Since they were out, things have been functioning fine.

I’ve been with American Home Shield for probably 38 years and they used to be a lot better than they are. The only problem I have now is that they're hiring bad, incompetent people who don't understand what you're talking about even though they're speaking English. Also, they don't listen. I had to make three different phone calls before I got through to place my work order for the garbage disposal. The second service was excellent and the plumber was very professional. He had his mask on, he stayed there and I stayed way away from him. In no time, he discovered what the problem was. He thoroughly checked out the disposal and made sure it wasn't leaking and that it was operating. He said to call him if anything happens.

American Home Shield has done well as prescribed. They fix our appliances or whatever breaks and we pay them 75 bucks and that’s pretty much it. With contractors, over the years you get a few stinkers. We have them back again and sometimes we've asked for a different one. We've figured out how to make it work for us.

On Time Plumbing & Heating came out. The claim was followed through and the issue was repaired in a timely manner and to my satisfaction. It took 30 to 45 minutes. It was just an overflow valve on my water heater and now, everything is fine. American Home Shield has paid for everything but my deductible.

Sometimes, AHS's service reps are very friendly and the last one was. The one prior to that wasn’t. She was combative with me. I reminded her that I pay her salary and that I’ve been an AHS customer for some time. AHS has one company out of Louisville, Kentucky, which was 70 miles away from where I live. That company came up on a Friday and said that they had fixed the unit. At the time, it appeared that they did. But Friday afternoon, I had problems with the system again. I called them back on a Friday afternoon, expecting that they would send somebody back on Saturday at a minimum, but they told me it would be Monday. This was in the dead of summer. We were in a two-story house in a 90-degree temp with no air conditioning for a total of three days.

I've been paying for my home warranty service for more than a year. I used it for the first time and they sent out IGD Plumbing. It was a pretty positive experience. The person came on time and kind of went through the COVID practices. He was wearing a mask. He just explained what he was gonna do then checked the equipment. He found that it was rusted so he went out then I requested for a new equipment. He installed it and was done in half an hour. He was very specific to the task. When I was asking a couple of questions, he was a little reluctant to answer but I understood.

The first person that American Home Shield sent out told me that the motor that he put in was too big. It had my unit shaking and he said he would be coming back. I asked him twice if he was gonna report it to Total Air and he said yes. So, when Total Air called me for a survey, I said I was not gonna do it when I got this problem going on. I told AHS about the problem so they sent this dude right here out this morning. He said that the reason why the unit was shaking was because somebody didn’t put the screws back in the top of the unit. He said that he couldn’t talk about his employer like that. So, he put some screws in. He revved the motor and he said that the motor was not too big. One person was saying one thing and one person was saying another. So, I told them to forget it. My house is cool and I shouldn't even worry about it. But if anything goes wrong, I’d be calling them back again.

When I found that the outside unit wasn’t coming on, I submitted my request that night and it was easy. The next morning, BPM Services came out to check my air conditioning. It was really quick. He had to replace a little part and that was it. I was pleased. Everything has been good too.

I had a claim for the refrigerator and Appliance Equation came out in less than 24 hours. Home Shield's phone service is horrible and submitting claims online is better. I've been with them for less than a year. I don’t know that we will renew with them or we renew with someone else. You can’t get ahold of them on the phone and when you do, I can't understand their customer service people. They have very, very strong accents and are also very unhelpful. Every time I’ve ever had to have a phone conversation, I’m screaming at the end of it because I can’t understand the people and they don’t care. The one time I got ahold of someone, I called straight back to the number that does the approval and the rep was so nice. She was so amazing. But the general customer care number that they send you to is awful and they don’t care.

I go online when I submit claims and click what's wrong. Then, Home Shield assigns a repair person or company. Submitting claims is pretty easy. I had a claim when the element in my stove went out. The guy from Rocker Repair was pretty efficient. He came in, fixed the problem, and he was gone in 30 minutes.

When I looked online, American Home Shield was the number one. I got coverage through them and claims submission is quick. Usually once I file a claim, a contractor will call me the next day and they have all been good. When my AC was broken, Advanced Home Services came in. The first time they came, they couldn’t fix it because it was so frozen. They wanted to come back and check to make sure there was no underlying issues and it’s fixed now.

I kinda thought that if I had the home warranty and if I had a service call, it'd just be $75. But no. I had to pay extra out of my pocket for different things, such as Freon. They said my system had a leak and they put filler in it. They said they would have to do another service call, so I had to pay another $75 and then I had to go without air for a week until they could get back. I said I was gonna be out of money. So they said that they could put some Freon in it and put some sealer on it and they would only charge for the Freon. I was out $240 there plus the $75. I called an air conditioner guy that we knew before we had this home insurance and he said he coulda came out and did that for less than $200 worth. So it made me feel like I was spending too much money on this.