American Home Shield Reviews

Tech Contracting and Maintenance came out for my recent claim to AHS regarding my plumbing issue. The tech crew was very professional, took the old heater out. They knew what they were doing and I was perfectly satisfied. AHS has a nice, streamlined system when I submit a claim. It’s easier to make than a doctor’s appointment, that’s for sure.

The little round circle on the sink drain kinda separated so I called the insurance and I spoke with a live person. The tech who came out seemed very knowledgeable. He did the work right away and he finished up. The sink is functioning fine since then. Today, the contractor came over because the freezer went out. But it took somebody weeks before they could come in. I lost a lot of stuff in the freezer because they all got defrosted overnight. The refrigerator wasn’t working at the same time. Luckily we had another refrigerator in the garage that we have to put the stuff in. AHS said they have 24/7 service, but it was not 24/7. When I called the appliance company that they sent in, they weren’t gonna do work. So I would like the service to be quicker in case in an emergency like this happen.

My water heater died and it leaked over my garage. Plumbing Repairs ASAP, American Home Shield's contractor, was sent to do service. They fixed my problem.

Whenever we need service, AHS is good. They make arrangements and come. Whenever they have to refer me to someone, it has been easy. But whenever they have to come up with a replacement part, it takes forever. We've had two instances in which the appliances were old. The oven was one and then, we had a cooktop. When they don’t have the parts, it takes forever. We called and they forgot the date. It also seemed like we had to tell the story from zero to the last conversation to everyone. Nobody knew what the other guy was doing. But otherwise, it has been okay. My Tech was good. They installed the oven and it has been working fine.

The AC went out upstairs and the tech from A & R Complete Service had to put a part on one of the units. He was able to fix it that night, 8 o'clock. He was really good. On the other hand I had a rental house as an investment property and I sold it and I had literally just paid the renewal seven days or eight days prior to me canceling it and American Home Shield wouldn’t give me a refund, even prorated on the payments that I had made.

Rapp’s Heating, the contractor, came right away and did some work in the bathroom. The technician was very professional. Since then, things have been going great.

Emerald Appliance came out for our dishwasher and our oven back in February and they were very good. The dishwasher has been an ongoing thing, though everyone tells me that it is in very good shape. It's doing what it's supposed to, with the exception of some soap crystals still being on there. I'm the opposite of handy and I can only go off of what everyone else tells me. But of the different vendors who have been out to our house, Emerald had the most thorough follow up, which I was impressed with. The tech called me back a couple of times and asked about the appliances. And he even emailed me some of the very low-level basic maintenance that we could do with the dishwasher because that's been the problem unit. I thought that was very nice of them.

Recently the washing machine would not go through its cycles. It would start but it wouldn’t go through the next. I submitted the claim online, and they got back with me. Sears came out and looked at everything. The contractor told me what was wrong and it was going to be another 10 to 15 days before the parts would come in.

The ice dispenser was not working properly and it was causing a frost buildup all over the refrigerator. I called Home Shield and everything was good with their rep. Beyer Appliance Service came out and the tech had a mask and booties on. He was very careful and he did a very thorough job. But I had a garbage disposal claim and the replacement wasn’t as good as what I had. I’ve been told that there is one other company that I could try that replaces with the same quality that they take out. I am kind of weighing that, going forward.

AHS handled my claim well. They were very prompt in getting contractors out to fix the problem, which I appreciate. The contractor came in, fixed the problem really quickly, cleaned up, and headed on out. They only did everything they needed to do.

There was one small part on the AC that the tech from Piedmont Mechanical thought should be replaced. He took care of it quickly and he was really good. It was done in an hour.

Never owning a home before, we know a homeowner's rule is things are going to break. Things are going to go wrong. So, we wanted to make sure that at least we had a bit of coverage in that regard. Our kitchen sink was leaking. I couldn’t figure out from where. It was flooding under the sink pretty bad. It turned it was coming from the extension hose, like when you pulled the nozzle out if you need a little extra slack, and it was just running right down into there. J & A Plumbing and Rooter's tech tried to find the replacement tube that connects the faucet to the line, but he was unable to, and then he had to replace the whole faucet.

Ray's Heating and Air did some work, and they were awesome and very courteous. They're good people. There was an issue that it was replaced and it definitely improved my day to day. They did a great job. If you're purchasing a house and had a home warranty to go with, it would be good to go with American Home Shield. They've been great so far and I'm very satisfied.

Hopwood Electric came out and it was great. Initially, I called American Home Shield and they scheduled something. They let me know who was going to be taking care of the problem then Hopwood called me. They gave me the first available appointment and showed up within a couple of days. We told them what happened. They went to the panel, located the problem and replaced the part that was causing the problem. They were here for a very short period of time and the issue was taken care of quickly and efficiently. It was perfect.

The dishwasher didn’t work. After I first made the contact to American Home Shield, then there was a contractor assigned, and then I got a note saying that I'd be contacted within 24 hours. Dan’s Superior Service came out. The service was great and very timely.

I love American Home Shield. I called the AC in when it wasn’t getting that cold. I talked to a live person and she was good. They sent World Class the order and they are the best. James came out and he is so sweet and nice. I love him. I told him when I get my new air condition put in, I want them to put it in. He always comes. Every time he came out here, did something and left, it worked good.

The seal along the toilet was broken. I called Home Shield and I filed a claim through a prompt system. And then, CNJ Services called and told me they would be here Monday, between 10:00, 1:00. They did fine. The toilet didn’t leak anymore.

I have had American Home Shield since the past 15 years. We live in a two level home and have central air conditioning. The air conditioning on the first level was not working so we reported to American home shield on April 24, 2020. The technician only came in on April 29. He inspected the air conditioner and then went up in the attic to check the exhaust fan. The technician told that he needs permission from the insurance company to change the wire & he will let the insurance company know.

I had recently purchased a Home Warranty from AHS Fall of 2019. They have failed on their end to provide any type of replacement cost or reimbursement for repairs. Yet, they still charged me four (4) separate times for their HVAC contractor's system review--which never happened. Before this, they were extremely slow to process our request--even when we expressed that this is urgent due to the fact that we have a 4 month old baby and will not be able to take him to the hospital because of COVID 19.

Updated on 07/20/2020: 3rd contractor 4th visit in less than 90 days for same a/c repair. Cannot get company to respond, a/c unit has been out since the 6th, they are setting the appointment for Friday the 24th and they hope parts will be here by then. Service was on the 13th. Just paid for 340 worth of freon, then another call for a new switch, now needs a new compressor and 440 worth of more freon. They will not send same tech back out, so there is no warranty on the repair work done. I ask to speak with a supervisor, they tell me that is not possible. I am canceling every warranty we carry with them and using a new company that will at least talk to you.

I had problem with my air conditioner on a Saturday and when I called for them to send someone they told me their servicemen don’t work on weekends. I will have to wait until Monday without air conditioning in the month of August. I had to call someone else to fixed my air conditioner and pay them. I signed up with them around May and up to the time I canceled I still didn’t receive my contract from them I called them numerous times for it and they ignored me. They are the worst.

I have been a loyal customer for about 10 years, I have been disappointed with the handling of their claims several times, this last claim on our pool pump was the ultimate SLAP IN THE FACE, offering me a cash option to replace my pool pump with a settlement of $175 for a $987 replacement, I have now cancelled my policy as they obliviously have dropped their customer service, No one had returned my calls to discuss the situation.

I submitted a claim for the washer machine and the refrigerator at the same time, and Sears Appliance had to come back out for both of those. The first time they came to fix the washer machine, they said it was due to a clutch issue. But it wouldn’t run through the cycles. It turned out to be something else. So they came back and fixed that. Then with the refrigerator, the reason the refrigerator’s side was icing up was because the seal was broken. We had to catch that and say it needed to be replaced. I said, “I’ll bet it’ll stop icing up,” which it has, one the seal was replaced. Everything is good now and the tech were helpful. The experience with them was pretty good.

We've had American Home Shield for at least 10 years and we’ve gotten our money back on a few things that we have had done with them. It’s important to have a home warranty and it’s great as long as you can afford it. Their prices have gone up, but since we got it 10 years ago, our prices haven't. The service with them has been okay too. They’ve always been nice and polite anytime I've talked to someone as well. We recently had Cactus Garage Doors come out to fix the garage door and things went great. My husband was home at the time, so he dealt with them and the guy told him what was wrong and fixed it. My husband said it’s almost like brand-new now.

American Home Shield is good all the time. My parents have been customers for a long time as well. It's super easy to make a request and in a couple of days, someone comes out. Everybody is working so good. One time, Air-One Mechanical came to work on my air conditioner. It's the fourth one I've had and neither one sucked.

The air conditioner was making a weird noise and wouldn't actually turn on. The house was at like 80 degrees. My wife submitted the claim through Home Shield and picked the vendor. A-US Air Conditioning of Texas came out and fixed it. And we paid with the credit card 75 bucks. The service from the contractor was quick and professional.

The realtor had the warranty worked into the contract for a year then the seller paid for it and we loved it. Recently, our disposal was powering on, but it wasn't spinning, then it just stopped. It wasn't working correctly and it wasn't fixed with any of the easy fixes, using the tool to turn it or resetting it. I used American Home Shield's website online to make a service request and it was user-friendly. It's great. It said the company would be contacting me then I got an email within a few hours. CNJ Services came and they had to replace the unit. It's working great now.

My Aprilaire wasn’t working and so I called to file a claim. The technician called me right away and we set up the time that he was gonna come. When he came out, he was very nice, helpful, and mannerly. He didn’t just fix it, he explained to me about it. I liked all of the workmen although I’ve only had one that I didn’t care for. I liked the customer service aspect of it. AHS gets someone right to me like my problem’s taken care of and it works all really well. The only thing I didn’t like was when they raised my premium to a dollar. They didn’t notify me first then they just changed it, taking out. I have it put in my credit card ‘cause that’s how I like to have it done.

We moved into our house on March 28th and we found that the commode in the master bath rocked. We needed to have it seated properly so it didn’t rock. I went online and submit a service request with Home Shield and it was not a problem. Plumb & Order came out the next day, which was pretty quick and nice, and they took care of the problem in no time. It was great.

I’ve had AHS for a while now. It’s always easy for me to be able to go online and get the claim processed and not have to have too much delay. Recently, A-1 Quality Care came out for our AC. The guy seemed to know what he was doing. He got up there, checked it out, and he was able to tell me exactly what I assumed was going on. He verified that I was correct. The entire hose had broken off from the actual unit itself so it had to be replaced. It took a couple of hours ‘cause he still had to get the actual hose and cut it to size then install it.

East Coast Appliance came out and this particular claim went well. Because we were gonna be out of state for about three weeks, I told them to go ahead and close the claim out. But the technician had called me and said that he had the part. So I just need to call him and have him bring it out to me. That's on the microwave. He has fixed the washer.

My very first claim with Home Shield got denied. It was a garage door opener issue and it was denied based on the fact that they said there was some power surge that damaged some electrical components within the garage door opener. It was the original garage door opener that was in the house when I bought it. And I don't remember any power surge issues. I was disappointed that that was the outcome of the very first claim. Other than that, I've had two AC issues and both of them were addressed quickly. The most recent was when Grady's found an issue with the switch and the evaporator unit. They repaired it and it was a simple fix.

I had American Home Shield on one of my other homes and I had a bad experience but I decided to give it a go again. It’s been almost a year and it’s been fine thus far. Atlas Residential came out to work on my washing machine.

Hansen Mechanical was great. I put in a ticket with AHS and Hansen Mechanical had responded and set up an appointment within an hour. They were here right on time and had our issue fixed with one visit and it was done.

The first company that AHS sent for my microwave was horrible. The customer service was awful. But the people that came out this time was great. GM Appliance Service made a fix right away. For the same item, they had to order a part. They came out maybe a week and a half later to put the part on. If I was to have the same problem with the same item in a period of time, it wouldn't be fair for the customer to pay that deductible again. Overall, it was a pretty positive experience. Dealing with people that are customer-service oriented is a plus.

Mountain Heating & Cooling came out and looked at my issue. A few weeks later, I called because I haven't heard from them. They sent a text but I don't check it that much. They came back and the tech said, "Okay, your Freon or whatever pressure's a little low. We can fill that up no problem. But you're leaking right here." He said, "This needs replaced because it's so old and it's leaking." They said they will replace a bunch of stuff and it turned out that it's so old that they couldn't get parts. So, they had to replace the whole unit.

Fast Response came for an AC claim and they were great. I submitted the claim on the website. That way it's faster to get it done. Sometimes, I like to talk to someone, but online was fine.

When I purchased my other house, and when I sold my other house, I was given a one-year warranty. When the old one ran out, I started calling around, getting quotes and American Home Shield seemed to be the best one. It was with my old house and I stuck with them and transferred it to our current house. I've had them for 10 years over there, and a few years here.

Our water heater claim was perfect. The contractor came quickly and fixed it quickly. We had hot water and we still have hot water. However, we’re still not having a good time with the first order. The AC went out and I called it in on April 9th, but we’re still waiting for it. Today, I finally received a call that said they were supposed to receive the unit today. Let us hope that the rest of this goes smoothly. We’ve been out of AC since April 9th and we’re at 90-degree temperatures right now.

I was out of town in Hobbs, New Mexico but I was on the phone with the contractors that American Home Shield sent out. Everything went good and they kept me informed of what was going on. They called me back and said we had a blockage in the main sewer line, and they repaired it the same day. Everything is working great right now. It’s just basic service that AHS covers but it has been good so far.

Our water heater wasn't working. I filed a claim online and they said they contractors would be here within two business days but they were there the next day. Hoosier did a fine job. They fixed the problem. We have hot water again.

The tech from Prime Plumbing was good and very professional. The two times that I used them, everything ran smoothly.

Everything is fine with American Home Shield. I have been with them for about 25 years. Recently we submitted a claim and the technician from Beacon Hill Electric did everything he was supposed to do. He was able to resolve it with one try.

My garbage disposal stopped working and I checked all the fuses and the electrical outlets. So I called Home Shield to have them come out and take a look at it. The contractor was able to resolve it within two minutes. The tech was very good. He was very courteous and well mannered. But when I had a call that I had tried to complete about eight months earlier, the contractor was really tardy. My sink faucet had broken and it needed to be replaced, and the tech guy wouldn't even do that. He filed the paperwork really, really late so I wound up having to call an outside plumber to replace my faucet. I had to pay much more money for it. Then they called about two weeks later asking if I still needed someone to come out and replace it. So that was way slow. But overall, I'll be with Home Shield for two years in August and I like the idea that my major appliances are covered in case something goes wrong with them.

We've had Home Shield for 35 years and I'm satisfied with them. Submitting claims is normally pretty easy and the contractors they partner with have always been good. Air conditioning-wise, I've had A/C Rescue come out for four or five years. They're excellent, honest, and know what to do. I always ask for them. They're one of the top-rated contractors that American Home Shield has. Recently, the AC unit went out and I took the cash option deal. They paid some to the air conditioning company because they wouldn’t cover the whole thing and I had the whole unit replaced.

Our outdoor faucet had a crack in it. I submitted the request online and when it was time to chat, it said that there were so many people in the queue. Neal’s Plumbing was quick, professional and they got the job done. They installed a new pipe. They also let me know that they don’t do ceilings. That’s when American Home Shield will be in place to get somebody out to take care of that. The experience was a great, professional, to the point and there was no dilly-dally.

I was referred by a co-worker to AHS. I submitted a claim twice and so far, I like it. All Home Appliance Repair came out to service my oven. It was easy to submit the claim for it.

It got really warm for a couple days, and I tried to turn the air conditioning unit on, but I couldn’t get it to come on. I called the American Home Shield number and everybody was super nice. From the agent I talked to to the people they sent out, everybody was friendly. It was all done in a timely manner too. The climate got nice and cool again for a little while and it was awesome because we had to wait a week. Kemph Heating & AC came out to service the request and the issue ended up being a compressor. When it got hot again, I was very happy to have my unit working.

I had a refrigerator issue and AHS sent out their contractor Bill’s Appliance & Video to fix it. The techs came with the part needed and replaced the fan.

One of the lights in the kitchen ceiling was out and the circuit breaker kicked off the kitchen and the garage door twice. The technician replaced the circuit breaker and apparently, there was a loose wire in the kitchen light in the ceiling. The one in the same line is out so I changed the light bulb. I think it has something to do with the wiring. The technician said to call within 60 days but I don't wanna get charged for another visit. They might try to charge me since it's another light. My husband had looked at it before and it's because something gets hot, the wiring gets hot. My husband was an architect. He knew all that. Although the guy was just as nice as he could be, I think, in general with home warranty companies, it seems like they're in a hurry. Although with this guy I felt that he took a lot of time. He answered my questions about something else that I was having problems with.

I would go in the shower in the morning and not five minutes later, the water would turn cold. The heater would say 90 and I would turn it on and off and then jack the temperature up to 125, which is what it usually is at. I would go downstairs and wait a few minutes. I would get some hot water and I can finish showering. But my kids wouldn’t come here because they can’t even take a shower. And it drives my wife crazy.

When we first moved in, American Home Shield came out several times and every time they've come in, they've done very good service. Recently, the air conditioner wasn't working and I called in a claim. I paid the $75 upfront then the tech came out. I called on a Saturday and he came on a Tuesday. He was very nice and it took him not even 20 minutes to fix the air conditioner. He put in a part and since the repair, it's been working perfectly. I was very satisfied with my experience.

When my dryer was not heating, the contractor replaced a relay switch in the bath. However, the last time I called, I had two things on my order and the place that was called didn’t have both orders and I never got my leaky faucet fixed. The contractor said it wasn’t on there. After he left, I called AHS and they said it was there and that they would call me back. They kept promising me that they would call back and come back and do that, but they never did. That was in March when everybody was just hearing about the coronavirus, so I figured that was why they never called me back. But to date, they have never, ever finished that claim, which kinda upset my husband. AHS they should call after the job has been done to make sure that it was done right, instead of so much after the fact. Other than that, it’s very easy to file a claim and they come right away. I appreciate that.

My house is about 20 years old so there have been plenty of issues so far, but everything's been good with American Home Shield. I like the ability to have a service for $75. Sometimes, people come out and check out things and it's either not covered or not something that they can handle, which is good to have the information for them rather than paying somebody a bunch of money to come out and not fix something. The contractors come and tell me what's wrong or what they can or can't do, then I kinda go forward from there and figure it out.

I submitted one claim for the dishwasher and another one for electric. The dishwasher was a mechanic issue. The dishwasher was not drying the dishes. The guy went and checked. It was missing some parts. But he got back to AHS and AHS called me and recommended to buy a new one. The other one was electric. The electric installation on my wall was not right for my dryer. The guy was really helpful. He helped fix the stuff. He took care of the job. Both of the claims experiences were good.

With Home Shield, we had two techs from the same contractor and while one of them was super nice the other guy didn't wanna do anything. He said it wasn't his job to install or even unbox anything and just wanted to leave stuff at the door. All he did was run AHS down. We also had a hot water tank contractor who wanted to charge me to have my heater plumbed to the outside of our house. He said that the way it was hooked up to electricity was not up to code and he wanted to charge extra money to hook it up. I called another contractor myself and found that what he said was a lie. Still, I had to pay the first water tank contractor and AHS reimbursed me. Then, I had two electrical techs come over to make sure the installation was up to code and a licensed plumber came to install my hot water tank. I had to pay for that service out of pocket because the people that were sent by AHS were idiots.

Our ice maker was not making ice. I submitted a claim to Home Shield and they sent AT Appliances to do service. Their tech came and fixed it. He was polite but he didn't say much of anything. He did say that if the ice maker has a problem, I should call back and AT Appliances would come back out to look at it again. The ice maker didn't work. It dropped seven pieces of ice then it stopped. I called AT again and said that I needed them to come back out. The rep there said that there was a recall on my ice maker and they have ordered the part for me. They could've had better communication as no one let me know that. Still, I've had a lot of good experiences with AHS and their contractors.

We've used Home Shield twice and when we request service, we do it over the phone. But they're very hard to reach on the phone and there's a long wait time. Other than that, we're happy with Home Shield. Recently, we had a leak under the two sinks. They sent B & L Plumbing and we really liked them. Their work was very good. We also told our daughter about AHS. She has a contract with them for a long time and she's happy with them, too.

My dryer wasn’t heating. I filed a claim over the phone. The only thing I had a problem with was they couldn’t understand what I was saying. They asked for the product and I said Amana and they kept coming back that they didn’t understand Amana so they just put in whatever they wanted. Other than that 1st Rate Appliance Repair was great.

There were two cracked seals on my refrigerator. It’s both the refrigerator and the freezer seals around the edge. It’s a 19-year-old, Sub- Zero fridge. It was visibly torn and cracked, which is one of the reasons I got the Home Shield protection because I knew that the seals had to be replaced, and we had looked into it and that would be covered. Also, the compressor needed to be cleaned. Submitting that claim was efficient, friendly, and professional. Everything was great. I wanted the contractor to come a little later, but they said that then they would get points off. So, they were very quick. They were very professional, helpful, and good. Both the person on the phone and the technician who came out here were instructive and great.

Our washing machine would not turn off the hot water and when the cycle was done, it would drip water onto the clothes, which would become saturated. If you're not Johnny-on-the-spot then it takes you an hour and 20 to dry your clothes, which is not optimal for power consumption. For the same incident, the dryer was only drying on high heat, so we needed something fixed in the dryer’s heat settings as well. The technician went back to the office and said they were ordering parts. We waited patiently for a week, and nothing. Eventually, they called.

I logged into my AHS account and did a claim with them. They gave me three options to choose from and I chose the one I wanted. Watertight Pool & Spa was assigned to me. That claim went well. Technicians came out early and fixed the issue. It was quick and easy.

I have two old AC units and one of them completely died. It was out of Freon. It had leaks in the coils and the compressor wouldn't run. The techs came out and diagnosed the problem correctly. We filed the claim with Home Shield and they ordered the parts. I followed up with the contractors, they came in and they got it all done in a couple of hours. This was my first claim with Home Shield and it went flawlessly. Everything went through the website and the statuses were up to date. They assigned the contractor, gave me their phone number and I was able to contact them. It was seamless for me and I didn't have any problems.

SDL Plumbing did an excellent job. The tech was very knowledgeable. When I told him what everything was doing, he got done with the problem in five minutes. He knew exactly what to do and he was very helpful. Also, he was wearing a face covering, gloves and all of that stuff. They resolved the problem yesterday. That was our second time with Home Shield, so it was great. It's a little stress-free when you think of that, because we didn't have to search for a company to find a plumber. This is our first time as a homeowner so we didn't know anything about any of this stuff. So, it was easy to do.

I called in the claim and they gave me the date when the contractor would come and that they would contact me. The tech was very knowledgeable and courteous. He was excellent. The problem was fixed and they did a good job.

I had some leaks and I called in a claim to American Home Shield. I paid the deductible and their contractor, Rapp’s Does It All came. They fixed things up under my sink. Everything has been fine for me with AHS.

I submitted a claim online and the process was very good. American Plumbing came out and they got everything fixed.

The air conditioner was making a loud noise. Then it was not spinning and the cold air was coming out. I went online to submit the claim. The AHS website is nice and simple. It said the contractor would contact me and E & A Mechanical contacted me the next day. They're professional and knowledgeable. They fixed the problems. The AC has been functioning great. Overall, it's a good experience.

It’s easy to submit claims when you’re online, but to get ahold of American Home Shield on the phone is impossible. On my recent claim, I had a lot of electrical outlets that weren’t working and the people that came out were fine. Even though this last time was fine, I’ve had some work done to my oven and I’m not really happy with the whole thing. I have a Dacor oven range with the slide in and it has a gas stove on top of it. I've had somebody come out a few times to fix it and the last time that they came to fix it, they had to change the control panel on the front of it. There is a plastic part on that control panel that it sits on, and every single time they've been out to fix my oven for one thing or another, they've messed up the appearance of the whole front face of it.

One of our homes previously had American Home Shield and my parents recommended it. Overall, the contractors have been good. Grady's Air Conditioning advised me the type of damage, what they could do and other options that were available as well as the limitations of the insurance and what it would and would not cover. They even provided me cost inflation so I can understand that going forward. They were very forthright and explained very clearly. They also respected my wishes that they wear a mask, as well as I would while they were in the house. They went above and beyond by wearing booties and gloves and only took them off when they were actually working on the equipment and far away from others in the house. So, I was very pleased with what they did.

I've called AHS around four times and everything has gone well. They've also helped me with a microwave, a refrigerator, and a pipe. We had to have drywall removed to fix a pipe and R&W Maintenance came and repaired the drywall. It was an easy experience but the out-of-pocket was pretty expensive.

The air conditioner was not cooling, then it was freezing. And it was the third time that it happened where it got hot up here, so we submitted a claim with AHS. They sent out a tech and the visit was good. The man who came out showed me that there are three different things that could be wrong with it, and that he could fix the current problem for a fee. But then, the two other things would be going bad. Somebody has been out for the unit three times for the same problem, too. They came out quickly and treated the problem. Then the AC would seem to be okay for a period of time after the service, but the same thing would happen again. If I fix an issue, it would just be like a Band-aid, so I need to get back with the person who came out and order the new air conditioner.

American Home Shield is simple and it works great. I almost called back yesterday though to say that the washer wasn’t working but I just shoved the wire for the part back up under the rubber boot that the technician put back in our washer. I think it’s gonna be okay but if it doesn't hold, then I’ll call back and let AHS know that it’s not working. The technician did great and it wasn’t him but the nature of the repair.

My heating unit on my pool was not working and I called American Home Shield and told them. I paid the $75 fee and they scheduled a company to come out. The first group that came out spent about three minutes on-site and didn’t call me or anything. They called me back and said they were not going to approve my claim. I disagreed because this thing was here when I came and I sent them pictures. It’s a residential unit. Then, the Pool Crew called me and said that they were contacted by AHS to come out. They told me whenever they had a guy scheduled they would call me. I talked to the lady and four days later, I got a phone call from their field personnel. He said he was gonna be in the area the next day and asked if he could come out. He said nobody has to be home because it's in the backyard. I told him how to get around through the gate and everything.

My oven wasn't going above 150 degrees. I logged into my account and filed a claim. Appliance Wizard called me a couple of hours later and set up a time. It was really quick and they came out two days later. The tech fixed it that day. He was great, really professional, and very knowledgeable and he gave some tips. Having coverage with Home Shield is easy and convenient. All I had to pay was the $100 deductible.

I submitted a claim online to AHS but then I didn't have a lot of details I could put in the system. Still, I scheduled service and also asked AHS if my claim was going to be covered. There, I told the reps that the issue was for a fluorescent light with a ballast that had gone out. The reps looked at my contract and told me the issue was covered. I told them to keep their tech on schedule. An electrician from SJDI Electric Inc. came and sure enough, the ballast was the problem. SJDI called AHS who then said the issue was not covered.

I went to the American Home Shield website and submitted the claim. The time frame on getting a contractor out is usually about two or three days. This particular one, Texas Best Heating & Air, was real good. I was very satisfied. The unit was not cooling and it would freeze up but now everything works perfectly. The tech told me what he did, then gave us tips on how to better our electricity with this unit. People should get American Home Shield and use them.

The paddle on the icemaker was broken and the contractor couldn’t fix the problem. The refrigerator wasn’t staying cold enough and so, American Home Shield sent Sears to do it. The gentleman fixed it and everything’s working. Everything is staying cold and doing what it’s supposed to do. I’ve had AHS for two years and I like the service. They're very good at it.

I had the warranty for a year when I first moved into my new home. And I just was looking online and reading Home Shield's reviews and I said I’ll give it a try. I called Home Shield when my dryer stopped working completely. That was my first time ever using them. The customer service was polite. I was very surprised because I called in the evening because I was so frantic. I was drying stuff and the dryer just automatically stopped. I was very impressed with the rep. She walked me through how the claim process was going to happen and told me that before the contractor comes I had to pay the $100 and that they would get someone out as soon as possible, which was fine because the person came the very next day. I was very pleased with that.

I've been with American Home Shield for 20 something years now. I've never had any bad experiences in terms of requesting a service and with the follow through, and all of the people that they contract with that have come to do work have been very professional. In the past, I have called depending on what the situation was and the severity. But the last couple of times, I submitted claims online.

My brother is a Realtor and said he talked to Lisa who was very nice. I was, “Okay. Well, I trust Lisa.” Then I went with American Home Shield. Recently, I made a request and the service was really fast. I wasn’t in contact with the guy from Plumbers, Inc. because of the coronavirus, but he said that I needed a new water heater. They wanted to charge over $500 to install it and do modifications. I can't afford that right now, so I just asked to do the cash out where I’ll just buy my own water heater and I’ll have somebody else install it for cheaper. It was super easy. The phone tag took so long, but they recently sent out the payout.

Submitting claims with Home Shield has been okay. When the AC was low on Freon, Air Majesty came out and put Freon in.

Continue doing a great job, American Home Shield. My AC unit just got fixed and everything went well. The contractor from RM A/C Services was great. He had great customer service and was a great advisor. He did a good job.

Normally, I call AHS to submit claims but if I can't get through them, I'll go online. However, I'm not so comfortable doing it online because I don't really feel like I've confirmed that they are going to do the process. Their contractors have all been very professional and efficient. AA Dependable fixed my dryer. They were wonderful. The tech thought it might be a fuse, but it wasn't. It ended up being the heating element. I was impressed that they had the part that I needed on the vehicle. I didn't have to wait and was ecstatic about that.

Just One Call did some work on the air conditioner and the serviceman was great. It had not been working so I filed a claim and afterwards, I had to call and follow-up to find out when the contractor would be out. At this point, the air conditioner is still making noise so I’m keeping my eye on it.

I’m satisfied with AHS so far. Submitting claims is easy. All I do is call them and tell them what I need. Then they call back with the company that they’re gonna use and with an appointment time. For my air conditioner, I called on the weekend and the contractor was out on Tuesday. He had to replace the wire on the outside unit and I don’t have any problems with the air conditioner today.

Amazing Plumbing came out and the guys were really good. That’s why I always recommend Amazing Plumbing, ‘cause the last time I had a problem here, they were the ones who came here. Recently, they changed the garbage disposal to a new one ‘cause it’s not working, and then the one in the laundry room, they changed something in there because it was leaking. They were very friendly. They had social distancing because of this coronavirus thing. The contractor was wearing a mask and he was really a nice guy. The only thing is the monthly with AHS went up. Right now, it’s almost $42 and it’s not every month that we have a problem. Then we still have to pay %100 out of pocket.

The first tech AHS sent to my house has been here several times but wasn't able to fix my appliance issue. They then sent Polar Mechanical Services. The tech from there was very good. He was the most hardworking and intelligent aircon/refrigerator technician I've had.

We had some plugs in our house that weren’t functioning. We had some confusion there as to why they weren’t functioning because they were when we purchased the house. Superior Service Electric came out and they were able to help us identify the problem and educate us on what was going on. I reached out to American Home Shield about this problem and told them that it’s likely going to become a recurring problem in case they’re interested in having it fixed permanently. But I never really heard back from American Home Shield about that. But they were very easy to work with, their website is easy to set up stuff and they were able to get people out there like the day that I requested it. It was crazy how fast they were.

American Home Shield has been so kind and good to me so far. I’ve been with them for two years. Every time they come out, they do great work. The Myers Comfort Specialists tech came in and assessed the problem. My garbage disposal had locked up. He drained it out and that was it.

This policy is on my rental property. I wanted to make sure that everything in the home is protected. I used the website every time I submitted a claim before and it was fine. Using the website is quick and easy, and submitting the service and paying the fee and then having somebody who every time, normally called me back within a whole lot less than 24 hours.

Submitting a claim was pretty straightforward online. Then once I contacted Lane Services, they came out and were able to diagnose and make the repair for my AC, which was consistently running but was not cooling.

My dryer was having motor problems and submitting the claim for it online went smoothly. On Point did a professional job and everything has been pretty good since the service.

I like that American Home Shield provides coverage for my well as well as my septic tank. I did a claim online, and the process was pretty simple. Superior Appliance did the job right and I haven't had any issues since then. Their service was good and quick.

The first guy that came out said there was something wrong with the thing. He told me to test it for about four or five days then give him a call and see if it would come on. It worked for the two or three days, like he said, in the third day, it came on so I called him right back. He said that I have to call Home Shield. The other guy they sent put a new one on and that didn't work. He couldn't figure out why it was like that. He went out and got a part that didn't work. He said that he would sit and watch it come on as it's an automatic timer. He waited about 35 minutes for it to come on and it finally did. He said that this works. So, I have a lot of respect for that company. I thought what they did was excellent. They spent a lot of time.

I placed the order to American Home Shield that morning and the guy showed up that afternoon. He diagnosed the problem with the AC and corrected it. It went very well. I live in a rural area and there are not a lot of skilled people out here but the technician who came out was very good.

The first contractor didn't do the work well and when I called them, they were not communicating. The second time I called, the contractor said that they were going to call me back but never called me again. One piece of work was done by the first contractor but they didn't say who was going to do the remaining work. So when I called American Home Shield, they didn't know what was going to happen because the first contractor didn't update what they have to do next. It took a long time to service the request but other than that, I'm happy and overall, AHS is doing good. It’s almost going to be one year that I’ve been protected with them. I don't want to call other people whenever I have any issues and AHS is one place I can call.

The service that was provided by Flash Garage Door Service was quick and efficient. They got the electric issue fixed fast and it’s working great right now. The cost with Home Shield increases every year and my wife always complains but I understand why it’s done. I recommend it a lot, especially to friends that are buying houses for the first time.

Our hot water recirculation pump was making a loud buzzing noise and we weren’t sure if it was air in the pipe or something else. I submitted the claim through the American Home Shield website. I've used their website a few times and I'm familiar with it. But it was a little bit strange that there wasn't a way to specify our particular issue. It was just categorized as hot water tank. Other than that, it was fine. They said that the contractor will be in touch within 24 business hours or something like that.

I had a plumbing issue and AHS sent High Priority Plumbing and Services. However, I have to get the water in my building shut off and get my valves replaced. The tech needs to re-network my piping and my valve. So, some follow up is needed. Even so, everything about their contractor was great. Everything went according to the warranty.

DT Electric came out and they were good. They were very polite and they communicated when they were gonna be here. They fixed my electric thing within five minutes.

I used my phone app to submit a claim and American Home Shield sent me an email of when to expect the contractor. Advanced Heating & Air came within two days and was very professional. They checked out the unit because it was freezing up, made recommendations and informed me of what was going on. I was very pleased with them. They did a really good job and the unit is working fine now. But in all honesty, up about until this claim, I was not very satisfied with American Home Shield. However, this claim and another claim about two weeks before have both been very good and I've been very satisfied. So I think they've made some changes.

For the most part with American Home Shield contractors, I've had mostly professional people that came to do the repairs that I've claimed. What made High Priority Plumbing and Services better to me was the gentleman who came in, looked at the issue with me and allowed me to express what I thought and had seen. He analyzed, took pictures, then he explained to me what he thought. He told me that he was gonna start working and he'd keep me informed on the process. After being here for about 30 minutes, he called me in and said, "This is what I see. This is the path I plan to proceed to correct this issue. It's gonna take me a little bit." Once he finished the process, he brought me back over and explained to me exactly what he did and why it would work. I was pretty happy with the service. It was perfect.

I like the timeliness of American Home Shield. Usually, I go online, put in a claim, and they send somebody our or somebody contacts me within 24 to 48 hours. They’re very fast and convenient. They sent out a contractor when my dishwasher wasn’t heating. The guy was very nice and friendly. He took a look to see what was wrong with my unit then he put the parts on order. He then came back about three days later and installed them. Everything is good.

About a month ago, American Home SHield's contractor came and deemed that our garbage disposal needed to be replaced. The blades were loose and there were problems with it internally. He was very efficient and didn't fool around at all. He knew right away what was going on with it and did the job in a half hour or so. Things have been perfect since then. Having AHS has been wonderful. We've had several issues that have come up and they always send out really good contractors. I'm very happy with our AHS warranty.

My heater and air conditioner just wouldn't turn on and wouldn't respond to the thermostat. It was very easy to submit a claim and everything went smoothly.

My daughter had been with Home Shield for quite a while and she was the one who recommended them. We got AHS and recently, I had a plumbing company come out. The service was very good. The guy knew what he was doing. He was efficient and professional. He had it pegged better than we did and he wasn't here for more than 30 minutes. We thought we had a leak in the drainpipe between the walls. He had a look and he said something was dripping. He ran the air conditioner in here and there was a drainpipe that had broken loose in my air conditioner up in the attic. So he went up there, saw it was, went out, got some glue and glued it back.

The first electrician was terrible but I have high praise for the second company, #1 R&R Electrical Allstars. The guy who came was very amenable and knowledgeable about what was going on. The first guy said they couldn’t do anything because we’re missing screws. But when this guy came, he said we were not missing any screws. I knew that. He said all our covers were here and all our screws were here. He hooked up to the timer and said it needed to be replaced so they would have to put it in to get the timer replaced.

Everything I do is online now if I can help it, so submitting my service request online makes everything easy. I was a little disappointed the first time that we called a plumber out though. The toilet had backed up severely but when the guy got here, the toilet was working fine. There was nothing that he could do. On that same call, there was a second issue wherein the hot water for the bathtub has no water pressure. The water trickles out. He called it in and that was not a covered issue, so I felt like my money went down the drain on that call. We haven't been able to use the bathtub because the cold water runs. It's jetted and he suggested replacing the faucet, but the bathtub is sealed and tiled in. To replace the faucet, you would have to cut into the tile.

Our hot water heater stopped working and this was a newly-bought home for me. The tech from All American was able to come in within 20 minutes and take a look at it. He made sure everything was good on it and found that a breaker was tripped. He was able to reset the breaker. It was a quick and easy fix.

American Home Shield was recommended to us by our property manager. I haven’t had any problems with the company.

The dishwasher wasn’t cleaning. It was broken and not working, and the tech from Apple Appliance Repair determined it wasn’t repairable. American Home Shield just said they’re gonna replace it. They sent me an email yesterday. They ordered the replacement and said it would be five to seven days. Right now, with this situation and everybody working from their homes, it takes a little longer to get through to American Home Shield. But that’s understandable considering the times we’re in. That's not an issue. In fact, I own a real estate company and American Home Shield is the only home warranty company that I would ever recommend. They’re the best, by far. I've been with them for three years and they’ve always been excellent and responsive.

The technician from Ideal Services did a very good job. He came in and explained what he was doing. The three wires was a foreground thing, he said. The problem with one of them was the bulb. It’s those new bulbs where they last forever. There was something wrong with the other switch and that was why the light on the same line went out in my kitchen. He fixed that for me and it was very professional. American Home Shield did a good job so far. They got me a person there promptly and was very nice. Every time I’ve asked them to fix something, it gets fixed.

My air conditioner was throwing out heat. It wasn’t throwing out any air. I submitted the claim online and AHS recommended J & J Mechanical. They came and replaced the coil, brought it up to code, and filled the refrigerant. Then they had to come back out because it still wasn’t heating right, and they found it was a leak. But then yesterday, even though they came out, they had to come back today because it still wasn’t cooling like it should. It was always somebody different that came. One person came with a crew to put in the coil. I called them back to let them know that it wasn’t cooling like it was supposed to, so another crew came. And then today, I thought it was still going to be the crew that came yesterday, or even the crew that came the first time, but it was another guy that came, who was by himself.

Most of the times, I do my claims with American Home Shield by phone, but it takes too long. My daughter did it this time through the internet. It was faster. The contractor was here the next day. He came to fix my dryer. There are other people with faces like they’re mad all the time, and this gentleman was wonderful. I’m very satisfied.

The house is getting a little older and we wanted the extra peace of mind. We did a little research and some recommendations from friends and family led us to choose AHS. When our dishwasher failed the claims process was very streamlined. We simply called in and they had a contractor assigned within moments. Appliance Protection was top-notch and very professional. We've had no problem since the repair.

Martin came out and fixed my ceiling fan. They were professional, quick, and honest about everything they did. The guy who came was was and helpful. The switch was stuck in the middle, which wasn’t something I needed to have fixed. They had to put it in the right position. I’m no expert when it comes to appliances and it was pretty hilarious that the problem with my appliance was pennies on the dollar. I could have saved myself 100 bucks, but at least I know what was causing the problem and I got educated on it.

I cleaned the filter in our pool motor and put it back in. When I went to start it, it wouldn’t and the guy from Expert Pools had to switch out a capacitor on the motor. It was easy to do the claim. I prefer to do it by phone than online though. The main reason is they’ll tell you right away if it’s covered or not. If you do it online, sometimes it’s difficult to get to the specifics to make sure that it’s going to be covered. Several years ago, I requested service for a jacuzzi pump on my bathtub, and had I talked via phone, I would’ve been told that American Home Shield doesn’t pay to take out the sides on the tub to get to the motor. Still, even though not all things are covered, the majority are.

Our dual fuel electric and gas range had some kind of message and the door was locked. The service guy from Boots Appliance Repair came out first time, and he couldn’t get it open. When he came back, he got it fixed. American Home Shield's website works fine. I do my claims online and I'm told to expect the contractors within 24 hours. The response generally comes in 24 hours to schedule. When the contractors come, it might be 24 or 48 hours, but they generally come on time.

Gauge Appliance Repair came out for our dryer. It was making a weird noise. A screw there was stripped out on the inside. The contractor was on time, very courteous and quick with his repair. I’m gonna have to call them back though ‘cause there was one part that he was watching. He asked me to call them back if it needed replacing. But everything else went fine. He got the appliance back working like it should be.

It’s so easy to file a claim. You could do it online or I call Home Shield up. It took a little long for the first time that I filed the claim. The contractor came the following week. They were dilly-dallying so I changed it to Bay to Bay Appliance Repair and they were much better. The dishwasher was cracked and the tech fixed that the first day. He had to come back with some parts for the refrigerator, and he did. He was back a week later. It went pretty well. Whatever I need Home Shield for, they help out. They’re pretty good.

All Valley Appliances did a great job. I had a problem with the dishwasher and they had to come out twice but they fixed it the second time. Everything went well.

With American Home Shield it’s really easy to file a claim, and we usually get really quick responses. It's easy for us knowing that we have the coverage. If anything goes wrong, it provides us a little bit of reassurance. SDL Plumbing came out ‘cause we had a leak under our sink. I submitted the claim online on a weekend, but they called me Monday and the tech was here Tuesday. It was within 24 hours based on business days. The tech made sure that he put coverings on, and just showed me what was wrong, that it was a really easy fix so I know next time. It ended up being that the pull-out handle needed to be tightened.

We've only been here a year so I'm a little leery about the appliances and things. The previous owner didn't have any extended warranty. My husband and I talked about it. We decided to see what type of company they were. It seemed like AHS had good rating so I decided to call them. And I called them and they set me up. Recently my hot water tank was leaking everywhere. And because of coronavirus, I really didn't want anybody in but I needed some hot water. It seems as though the valve to turn the water off was having a problem with getting it completely off, so I needed to get someone in here. The technician did a great job. He installed and I haven't had any problem since.

I had an electric issue where Beacon Hill Electric came out. Everything went okay. The issue wasn’t resolved but the tech did give us the explanation of what our issue was and why. He said the reason why it would be considered outside the scope of what American Home Shield would allow for him to do anything was because the issue was due to the way the house was built and how the wiring was done. American Home Shield wouldn’t cover that. So, we’re just gonna have to pretty much deal with having flickering lights until we end up paying from our pocket to get it fixed. The aspect that he explained everything was great. It just sucked that it’s an issue that, for some reason, he said American Home Shield won’t cover. It was a positive and the negative experience.

The washer wasn't working. Accord Appliance came out and found that the washer needed a board or some kind of controller. The part is no longer manufactured so AHS is going to give me a new washer at a really great price. It's been a week or so since they made that decision and I haven't heard anything yet. But I know things are slowed down right now. Overall, we've been very satisfied with everybody who has serviced us. They've all been professional and knowledgeable and polite. So we've been really happy with them.

Royal Flush serviced my units and both looked good. We discussed both units and they got it clear that it was covered for the check. They had to clean one of the units with chemicals, but they said it was not covered under AHS's policy, so I had to pay 145 bucks for that. However, everything went well.

The contractor told me that they couldn't come in until the next day, but they actually got me in that day to check out my water heater. They came in and it was pretty quick. They wound up ordering me a new water heater. All in all, the job was supposed to take four days, but they wound up getting it all done in two days.

A warranty on a brand-new house, maybe not so important. But if your house has got some age on it, things will start to go wrong. Go for it. In my case, the reason I bought the warranty was our house is 20 years old, many of the appliances such as the furnace are 20 years old, and I can’t afford large repairs right now. And since I've had it, Home Shield replaced my washing machine, they repaired my heat pump - put in there a new air handler, and then this dryer. That’s the three claims I've had.

PLM came for my microwave and a dishwasher. Their service was great. However, dealing with the American Home Shield people was bad. My address was incorrect in their file and I’ve been trying to change it forever, but they never seem to be able to do it. In the past, when I have had an issue, like with PLM, the guy had to call me. He said that he couldn't find 343. It also meant that when AHS had to replace my microwave, the address they gave the shipper was incorrect and the shipper won’t ship it unless AHS gives them the correct address.

I had a claim for a rekey and 911 Locksmith did an awesome job. They were in and out in an hour. But American Home Shield should send out an email when the account has been set up. I wasn’t able to access it until two weeks after I owned the home. When I went in and searched for my warranty, it wasn’t there. I reached out to the person who set up the warranty initially and they fixed it.

Our heat pump wasn’t producing heat in the dead of winter. And in the summertime, the air conditioner seems to work constantly to maintain a moderate a temperature. We filed a claim over the phone and it took a few days for the tech to come out and do inspection. MM Heating and Cooling was top-notch. When they came out to check, they found a leak on the interior coil. And being that it was leaky, when the tech replaced it, there was a considerable amount of rust around the coil where it passes through the fence. Also, he explained to me that the old style was dissimilar metals, so the new coil that they replaced it with is made of all aluminum. He then did something and put it all back in there, and it seems to be working okay.

When submitting claims, I do everything online. It’s so much easier. The claims process was super easy because the American Home Shield plumber scheduled the fix. I didn’t even have to do anything. I just got a call that he was coming to fix it. When the plumber was here, he had to cut into the wall. He dispatched to do drywall repair.

There was an issue with an electrical socket. It controlled a couple rooms in the house and it wasn’t connected correctly. I submitted a claim with AHS and the techs they sent out were able to fixed it very quickly. Other than that, most appointments take 24 hours or more with AHS, which overall, is relatively good. But with some things, like with the electrical thing, I was a little worried that I was gonna wait long to get that done right away. But luckily, I ended up not waiting that long. They were still pretty quick when I scheduled the appointment. I scheduled all my appointments online and their online portal was great.

Something in my garage door opener was not lined up right one time. I submitted a claim to American Home Shield and their contractor Flash Garage came by. That time, I paid more money than I should have because the tech was in and out in five minutes. He showed me what I needed to do to save myself a call if the problem happens again. I've been with Home Shield for 15 years now. We had their warranty back in Nebraska at our other house and we had an entire forced heating system replaced. We also had plumbing stuff taken care of. Though we've had less work done than what we paid for, the warranty has been there when we needed it. At our current location, we've had our air conditioner serviced numerous times in the last six years.

The tech from C Mayes Plumbing & Heating, AHS's contractor was really quick, efficient and informative. He was wearing a mask and we kept our distance. The problem involved things we could have done ourselves if we had known that was the issue. I wish there wasn't a service fee when there is really nothing wrong. I paid the tech $100 to come and lift the flapper on my toilet and open up my tub. He cleaned it out really quickly and the service was a five-minute thing. Still, I like AHS.

We bought a new-to-us house and we had no idea as to the condition so we bought American Home Shield. We were having a problem getting electricity from an outlet that had a ground fault many months ago. We were worried that it was a systemic problem. The electrician came out under KAA Investments. He fixed it but we got the problem again. They were nice and courteous, but I was wondering if they did was complete. If we didn't have a contract with them, I probably would not hire those people back. Then, this latest one was for plumbing. We're pretty much satisfied with their plumbing people. The guy fixed the problem. He had to go into the wall to fix the pipe and he gave us the disclaimer that he was not a drywall guy. He did say that the reason that the patch job was as poor as it was because he didn’t have sheetrock with him.

AHS denied my claim on leaky pipes to my bathtub because I removed the spout and handles before realizing I was in over my head due to being unable to access the actual faucet (drop in tubs are well known for this problem.) The plumber they sent looked at the tub for two minutes and never even tried to work on it, giving AHS a false diagnosis. They then refused to give me my $100 service fee back because they sent the plumber out (who literally did no more than glancing down at the tub).

AirMax Heating & Cooling didn’t catch what was wrong with our heating the first time they came out, so they had to come out a second time. The contractor is amazing and very well-versed. There wasn’t a question that he didn’t have an answer to. He even provided examples and analogies for me to better understand the equipment that was in my house, what other options I might have if I wanted to replace it and what effects that would have on the house in its totality. He was extremely knowledgeable and had great customer service.

Everything was perfect with my recent plumbing claim with AHS. The contractors came out the next day. They troubleshot and got it installed. They were in and out and were socially distanced. It was great.

When our heating wasn’t working, we made a request and it was very easy to do online. The air was pushing through but it wasn’t hot. The technician who came out explained to me that the piece inside the house was saying it needed to be hot, and the piece outside the house was saying it needed to be cold. They were counteracting each other, so he came in and reset our thermostat for us. He checked our Freon for us as well and everything has been going smoothly since.

The AC was not blowing cold air at all and I called American Home Shield and discussed with them what the issue was. They said they were gonna put in a claim for me and then, I spoke to the lady on the phone. She gave me a claim number and informed me who was coming out as well as the first name of the person who would be here. She gave me a day and the timeframe. The contractor was dispatched in three days. The contractor came out, diagnosed the problem and then replaced the part, which fixed the problem. He made sure that it was operating properly. The service was very professional and everything has been working wonderful. I’ve been with AHS for just over a year and this experience was great.

I sent a request in online then I got an email back from American Home Shield saying that somebody would contact me and 15 minutes later, the lady called and set up an appointment for that afternoon. The tech from Total Air Care called around 12:30 and said he was coming on. He was on time, courteous, and professional. My unit on the outside wasn’t running and he took care of it all while he was here. He didn’t linger, and he got the job done in 45 minutes to an hour at the most. Thus far, that was the first time that I had used American Home Shield and there was no extra charge, but I know some people had complaints about the extra charges that some companies were charging.

When the heat pump would try to come on, it would come on and go off, and come on and go off, very intermittently. Sometimes, it would come on and be fine and other times, it would go on for 5 or 10 minutes doing that. The first time Kevin from Temperature Pros had to come out, he found a loose wire and he made repairs to that but apparently, that was not the issue because that very same night, the heat pump started doing it again. So I put it in for a second ticket and he came out. He had a hard time getting the heat pump to repeat the problem that I was having. He was here for quite a while. Finally, the heat pump started to do it and he figured out that it was the circuit board that was messing up. So he had to fix that up and brought it back the next day, and it's worked great since.

I was very pleased with the contractor. He had his mask on and was professional. We have a waterfall, which wasn’t completely shutting off the way it was supposed to and it was leaking. He told us what to do and then he went out to see if the water meter was going around. He found the problem and there was nothing that he had to do. It was well worth the $75, but he didn’t do anything. He just told us what was wrong and showed us what had happened. There was a leaky hose that we didn’t know. Then I got a call from AHS and they said that they don’t pay for leaks.

The process of submitting my claim with AHS was pretty easy. The young lady on the phone was very professional and helpful. I was told that the contractor should call me within a day or so. I was also given the contractor's number in case I wanted to contact them to make the appointment. The contractor who came was very professional. He had on a mask and gloves when he came out. My AC's outside unit wasn’t turning on and he fixed it.

I had a stopped-up drain one time and I went online to request a service from American Home Shield. A few minutes later, someone called me and scheduled an appointment. The contractor, Legacy 4, came in a couple of days and got the job done. Their techs were very pleasant too. Everything has been fine since then. I was really pleased with how fast everything worked and how easy everything was.

I'm in the process of selling my home and we had the home inspection last week. There were a few minor electrical issues that the home inspector identified we needed to get fixed. There were two claims that I had with Home Shield and Light It Up came out the day that Home Shield notified them. The service was excellent and they were very good. They've come here three times in the last two months and they're an excellent company.

The AC wasn’t blowing cold air and it wasn’t going into a secondary mode. I called the claim in and Complete Comfort called me on the same day. I was very satisfied with them.

I did some Google research on reviews and picked American Home Shield when I purchased my house. The rep gave me a couple of options from the closing company. The only thing with AHS is there are a lot of little exclusions to these policies and that can be frustrating for people. But when I did a claim online for my refrigerator, AHS sent out Appliance Express and they communicated quickly. Their tech came out and he was a Whirlpool-certified repair guy, which was great because my refrigerator was a Whirlpool product. I appreciated that.