American Home Shield Reviews

Whenever I needed to submit a claim with American Home Shield, I would call and then they would tell me that someone would reach out to me within 24 to 48 hours to set up an appointment to come to the house. Overall, I’ve been happy with the service. With my most recent claim however, I was disappointed because they double charged me for the $75 fee.

I had an issue with the dishwasher so I called American Home Shield. Vector came out and bought a part that they put it and left. My mother was there and she said it looked like the guy didn't know what he was doing. He was having a rough time. Then, I found out it was not working and it wasn’t even fixed. I called AHS and they sent Oreon who was able to fix it. They said it was not really the part that was needed to be replaced. They bought a part and their guy replaced it. The dishwasher has been working well from then. I paid my deductible of $75 but AHS continued to bill me another $75 for Vector. I had to call twice but it hasn't been resolved yet.

I signed up with AHS recently and it was a good thing. I had an issue with my heating and submitting the claim was easy. The contractors were very good and professional. They responded really quickly, and they came out and assessed the situation. The problem ended up being the blower motor. I was a bit confused when they looked at what was needed and said they needed authorization to proceed. They told me that sometimes AHS denies that amount of work or the claim and that concerned me. But they ordered the parts and were back within a day and a half. I was able to get heat when I needed it and AC when I needed it during those couple of hot days.

The ice maker was not working and one of the trays inside was busted. Submitting a claim for it with American Home Shield was fast and easy. They suggested Fidelity, which I don't care for, so I asked if I could have somebody else out. They then sent me Horace from Integrity. Horace was professional and quick, and he knew stuff. He fixed the freezer. I was really happy with my service. Prior to this, I had another home with AHS and I was pretty pleased with everything, too. Everything was quick and easy. I like doing things online but I also like the fact that I can call in and talk to somebody. I have only had one issue a few years ago but, other than that, AHS has been a great service. They changed everything in my prior house. They fixed the dishwasher and they replaced the microwave. The stove also had a slight problem and they were on it. They did a great job and that was why we went with them again.

Our washing machine wasn't spinning right nor was it letting the water out right. I had an excellent interaction with American Home Shield's contractor, Suffolk Appliance. They came out in a timely manner. They were very professional and they dealt with the claim. I went online thereafter to find that I got an email from AHS letting me know that I was approved to get another washing machine. I went to the store to look around, and I got one there. I've been satisfied with my experience with American Home Shield and I recommend them to my neighbors and friends.

I filed a claim with American Home Shield for an air conditioning unit in my mother’s house, and I used their online site. It's a very good site, but it was a little confusing because they told me online that I should call the contractor but the text message said the contractor would call me. Anyway, the contractor came and he was very friendly and accommodating. He had to come out three different times to do repairs on the same unit though.

During the renovation prior to me buying the house, a pipe near the sink got unlodged from somewhere. I called American Home Shield on that but the gentleman that was here said that it was normal wear and tear and that it wasn't warranty covered. So, at the end of the day, it wasn't rectified. Then recently, I was showering and my son told me that my basement was flooding. That happened to me before and I kinda automatically knew that it was my sink pipe. I called American Home Shield and on the first call, it seemed like no one would listen to me. So I had to call several times before I finally got somebody who was taking what I was saying. I spoke to her to honor a second opinion and she told me that my $100 fee would be waived because of the added stress that I was going through with my claim.

I would give 0 stars if I could. Over a week ago, we filed a claim for furnace repairs. The furnace in our condo in which our son & daughter-in-law live stopped working. They were given a few companies to call to schedule a service call. These companies were in other states! I called and was put on hold then disconnected. I had to call back. They said they would find someone and if I didn't hear from them in 24 hours to call back and they would authorize me to call someone on my own. No word after 24 hours so I called back in. They put me on hold while they tried to call someone. Now they said they will call me back today. I'm not hiding my breath.

Home Shield denied it. I have gone back-and-forth with them APX 10 times wasting 20 days and incredibly frustrated having to bathe my children in freezing water. I pay over $800 a year for this warranty and have been with them for many years. It's my opinion that all they care about is replacing things with the least expensive way that they can get away with and not the proper way that it should be done. It is October 25 and it is still not resolved. On October 5, 2018 our water heater started to leak so we had to shut it off. We called American Home Shield. A plumber came out the next day and said the water heater needs to be replaced October 6. We have an 80-gallon water heater with a recirculating pump. The recirculating pump is so we have hot water on the far end of our house instantly when we open the valve.

THIS IS AN AWFUL COMPANY. We have had a contract with AHS for several years, just called spoke with someone at the office to get a ceiling fan repaired. Someone came and after taking it apart, we were informed that we had no coverage. I spoke with service, asked why at the time I spoke with rep that it wasn't told, no answer except that I was lying. Then asked to speak to a manager or supervisor, and told by a Shanon, very rudely, no one else there but her.

Occasionally, when closing the washer, it wouldn't work and so, I submitted a claim to American Home Shield. I did it online and it was simple and quick. You just pick what it was, what you needed and it was fine. We were in North Carolina and we had Hurricane Florence headed that way. I was thinking that I was gonna have a washer full of wet clothes and there were other critical things but the very next morning, the repairman called and asked if he could come out that morning. It was a Maytag washer and he asked me its age which was 11 years old. So he knew the options of what was wrong. He came out and fixed it the very next morning. He was very polite, knowledgeable and professional. Since then, the washer been working fine.

Submitting a claim with American Home Shield is freestyle where they just ask the questions, I give the answers and they make it happen. When something had to be done with my HVAC system, the contractor that they sent was in and out in no time at all ‘cause they knew exactly what was wrong and they were very good. American Home Shield did a good job and I'm glad that they have a system where I can pay on a monthly basis and it's automatic.

The garbage disposal was not functioning. We knew that it was covered with American Home Shield so we made a call. The plumbing company was very responsive and they sent a text message right away, saying that they would have one of their representatives call to set up the service call. They came out and said it was repaired the first time, but it wasn't. They had to come out three times to make it work right and replace the garbage disposal. It ended up being resolved at that time.

I’ve been dealing with American Home Shield for a while and they’ve always treated me fairly. The water closet for my toilet was leaking and I filed a claim online. The site's navigation was good, but the first plumber AHS sent out had an attitude and I will never do business with that company again. I knew what the problem was, tried to explain it to the contractor, and he just kept telling me that the floor was warped and there was a crack in the tile, so there was a crack in the floor, but it was just the tile that was cracked. He said it wasn’t covered, that AHS wouldn’t allow him to do anything because he can’t do anything if the floor is cracked. AHS sent out another plumber to look at it and he listened. He was professional, did what a plumber was supposed to do and made the necessary repairs.

I called in a claim with American Home Shield for the refrigerator, ice-maker repairs. They covered everything but the $75 service call. The local service contractor was very good. He ordered and replaced the parts promptly and he got us back up and running within a few days. I was pleased with that. It has been a good experience.

Our refrigerator kept turning off on its own and everything inside it would go bad. And then, it would come back on. I submitted a claim to American Home Shield via their app. Their mechanic was quick and knew exactly what was going on. He said that there was something wrong with the compressor or the motor. Thereafter, I spoke to a woman and she assisted me. She made everything really easy. She helped me with the replacement and going through what the mechanic found to be wrong with my fridge. However, it turned out that it couldn't be repaired so I just got a new one instead. I highly recommend AHS to all of my friends. Their customer service has been great and I like how quick they are to resolve any claims.

American Home Shield usually sends very good people and I never had a bad experience with them. But this last time, they sent someone who added some Freon to my AC and said that was the problem. But nothing happened. There was still no air coming out, no cold or hot. I called the same guy back but he said that was all I was gonna get. So I called American Home Shield and requested for a second visit. I asked them not to send this person because I had paid him $100 and yet, he just walked away and did nothing. The $100 was the deductible in addition to extra fees that he asked for for stuff that American Home Shield wouldn't cover. American Home Shield said I might have to pay another $100 and I said, “Fine, but don’t send me this guy again.” The representative said that they would not pick or send the contractor to me again.

The condenser outside the house wasn’t keeping up with the house because it was too old. I submitted a claim to American Home Shield and it was a little frustrating because I kept getting people from overseas. They kept transferring from one rep to the other rep and I had to retell my story. Then, my Realtor gave me the number to somebody here in town and that worked fine. But a lot of times, if I was at work, AHS customer service reps would email me and they were pretty good at getting back to me.

American Home Shield did fine on the claim I submitted online for a plumbing issue. They got a plumber out and he found the problem. However, I also had a claim for the refrigerator where I spoke to the AHS reps because there was a breakdown of communication between the appliance repair guy and them. I had to play go-between and get them communicating. But in AHS's defense, my assigned repair guy had a communication issue. So, I can't put all the faults on AHS. The repair guy wasn’t good about letting people know what was going on and he seemed a little slow. Still, I would tell others that they can use AHS but they shouldn't wait for AHS to make an appointment because it tends to take too long. So, by calling the assigned company directly, they will get someone out faster.

My well pump wasn’t working and at first, I thought submitting a claim with American Home Shield was gonna be difficult. However, it was one of the easier things I’ve done when it comes to filing a claim and trying to get stuff done without actually talking to a person. I went on their website and found out how to make a claim. I thought there was gonna be more into it but it was just what issue I had, and then I paid my deductible. I got an email shortly thereafter. I contacted the contractor because it was gonna be on the weekend and I wanted to make sure that they could come out and look at it. The contractor themselves were awesome and the guy who came explained a lot of stuff to me. I've already recommended AHS to friends. This is the first time I’ve had a home warranty, and I’m really appreciative of the fact that AHS makes it as easy as they do. I haven’t had the warranty that long and it was almost too easy to be true.

My heat pump failed and I placed a service request with American Home Shield through the web. The whole thing was automated. The ticket was sent out to available providers in the area and one claimed it. I got a call back in less than 30 minutes from a local provider who happened to have the time for it. He came out, checked out the system, and identified the problem. He happened to have the part on his truck and he repaired the heat pump while I was there. He did a great job and was gone in less than an hour. AHS handled the transaction really well.

The dishwasher was leaking and it also had a nasty odor to it like it was retaining water inside. Aside from that, the soap holder was also old and bad. It wasn't holding the soap like it should be so it created a whole big mess. American Home Shield's online process for claims submission seems easy. I submitted the claim online and then a representative called me the next day. After that, Exclusive Appliance took care of everything that needed to be taken care of. They also explained every step of the process and went above and beyond. The dishwasher seems to be working fine now.

American Home Shield is a good company and I’m glad we are part of it. My husband submitted our claim for an AC issue and he said it was a smooth process. Our AC would come on for a little bit and then it would just stop. Then all of a sudden, it didn’t come back on anymore so it wasn’t doing anything. The guy who came out and fixed it said it was stopped up and so he unclogged it and it’s been running good ever since. Also, the guy came in a timely manner and was quick to get the job done. He was very friendly, too.

I couldn’t get the burners in my stove to work in order to cook my food. Able Appliances has been to my home several times so I know the technicians and I trust them in my home with me. They wrote up the claim and said that they would get back with me once they find out what American Home Shield was gonna do, because he said the burners and some of the fixtures or screws in the stove needed to be replaced. I waited about a week and called Able Appliance back. I asked them what was going on with it and if they had heard anything. They said no, but they gave me a number to call American Home Shield. So I called and AHS said that they were reviewing it and trying to see if they could get the parts to get it to Able Appliance. They told me to give them a call in another week.

My toilet was flushing but it wouldn't do the suction and wouldn't stay down. I called American Home Shield to file a claim and then they gave me a claim number and a couple of plumbers who are in the area. Professional Plumbing came out and I love them. One thing that aggravated me, though, was I had to wait a whole week because American Home Shield wanted to order a toilet and they had one that was just as comparable, but they said no. Also, it would be nice if American Home Shield would follow-up to see if you had the service.

When my water heater went bad and needed to get replaced, American Home Shield took care of it. They sent a guy from a plumbing company and he was very knowledgeable. He took care of everything professionally and did a good job. So far, things with that particular issue are good. Overall, everything went well and I can give others a recommendation based on my experience with American Home Shield so far.

The water heater wasn’t heating enough and so, I made a phone call to American Home Shield. The contractor who came in was professional. He replaced it with the newer elements and fixed it.

We've been with American Home Shield for about seven years and our experience is always positive. We have it on our home where we live and on a house that we rent. Claims are submitted online and we've always had good service. It's been great so we were able to keep our Home Shield warranty. We're content. Lately, we had a lot of things getting old and going out all at once in the house that we rent. And the plumbing guy has been really good. We also had to tear up and redo the refrigerator. That was with Lowe's and that was a good experience too. The most recent claim was for the dishwasher. It had something to do with the door and the dishwasher is getting switched out. The refrigerator stays cold too so the renters are happy.

I sometimes call American Home Shield to submit a claim but I’ve been doing it online lately and I don’t have an issue with it. The techs they have sent out have been professional and do the work. Recently, I submitted a claim for the pool control valve of the spa jets of our pool as it was inoperative. The contractor who came out looked at the valve and determined it was bad. He ordered the part and replaced it a week later. I've been using them for five years now and everything they’ve done for me has been excellent.

When I had a garbage disposal replaced, I submitted a claim online to American Home Shield. I can use it now. I'm happy with my experience with AHS and I would recommend them to a friend.

I know that when I call American Home Shield, they are gonna get somebody out who will take care of the problem. I go to the website to submit claims and it's really quick and easy. Everything gets set up and I hear from them quickly. Every one of the contractors sent by American Home Shield has been great as well. I had A-US Air come out once for a problem with my compressor. The capacitor blew up last summer and a mouse crawled in there, and they fixed it.

I like the way the online claim filing of American Home Shield is set up and the process is easy to do. Firehawk Appliance was sent out to my home and the technician was really good. He got the job with the dishwasher done really quickly. Now, everything is working great.

I'm very happy with American Home Shield. We've owned different houses for 30 years and we've always had AHS. Their reps are good and they're always there if I need to call. And I can also get to them online. Recently, I sent in a claim for my double stove which weren't heating to the proper temperature. And then, my microwave wasn't working as well. AHS got back with me the next morning and made an appointment for two days later. Their contractor then came out and told me what was wrong. They had to order the part, and because my appliances were so old, it would take a while. About five days later, they called and let me know that they were coming in. We weren't in town when they got the part though, so it took around three weeks before they got to fix everything. They were really great and were on time.

We had an appliance issue back in August and it was handled wonderfully. Motor City Appliance Service was great. That experience was handled quickly and efficiently. They fixed everything and they were very professional. Our refrigerator's control board was not working so our refrigerator was freezing food and then thawing. And then, we also had them look at our washing machine because that wasn’t working either. We paid our deductible and they fixed everything within a few days. There was still some leaking from the washing machine and they answered my questions and told me what to look for to fix that. It was a really good experience.

I have an indoor swimming pool so I have a heater and a pump room. I was getting ready to go to the hospital so I wanted to close up and lock everything. I opened the door to make sure the light was off and I saw water on the cement. I went over to the heater and I saw that it was leaking around. I turned off the heater, so that meant the pool was still going on twice a day for filtering but the pool was cold. I had all new pipes before I joined American Home Shield. I had it put in there because the heater has a different type of pool pipe and the person who lived there before didn’t put heat-resistant pipes and they were bending and leaking. I spent $200 just on the pipes and then the guy charged me labor.

The refrigerator died and my wife initially called American Home Shield, then I followed up. The tech guy came out on a Wednesday and we’d already been without a refrigerator for a week and a half. But it didn’t take him long and I was surprised how fast he figured out the problem. He said we didn't have Freon in our refrigerator anymore and there was nothing he could do for us. AHS offered us a cash settlement and we got a refrigerator after a week and a half. It was a bad time because it was right around Labor Day and we had problems finding a refrigerator we wanted. Everybody was having their sales so we ended up finding one. It was just very lucky that we found one that met my wife’s requirements. Overall, American Home Shield was prompt in their service call, they responded appropriately when they came out and then they settled with us in a good way relatively quickly.

I had a problem with my pool filter in the pool vacuum, and I did the claim online with AHS but there was not enough choices in the website. So I just checked "filter" because it didn't give me much other choice. The tech came out and before he even started, he told me that AHS didn't cover it. I didn't know that they didn't cover that, and there was nothing in the website for me to post it. But the tech was great. He also came out when the multiport valve that works with the filter was cracked, and he replaced it.

I’ve got two homes that are covered by American Home Shield. In one of them, I had an appliance issue and Sears came out to fix it. I usually submit my claims by phone when the problem is kind of complicated. I call to see if it's covered and if it is, then I schedule the repair. So far, the contractors who came out have all been good, very professional, and cleaned up after themselves.

Our pool pump broke. We filed a claim with AHS and had great interactions with their rep. However, it took a while for us to get through to them. Still, they contracted a provider who called us within the hour. The contractor came the next day, ordered the part and put it in. They've been very good to us thus far. AHS is well worth the monthly charge for the peace of mind.

I had to get my air conditioner replaced and American Home Shield is paying only for a cheap compressor. They told me that I had to call and confirm that I would accept their payment, then they transferred me but the call didn’t go through. I've been trying to call through their number for a week now but my calls only go to an updated system, and when I get to an automated system, I can't get out. It says it’s gonna transfer me, then it goes into nothing or to a busy signal. They should be sending me a check for the compressor and for my coolant. This was in July and the first time I've had to get a payment from them, yet it’s not working at all. Other than that, my experience with American Home Shield has been generally good and they’ve always paid for the repair.

I had air conditioning issues and submitted the claim over the phone. Submitting it was very quick. AHS's rep was very respectful and asked what my concerns were. I was then given a confirmation number. Shortly later that day, I was given a phone number of the representative that would be showing up to do the inspection. It took two days for the contractor to come out. He was very professional. He gave me an inspection, told me that there were some things that fell onto my side that I was going to have to cover, and explained that. Plus, he put a very good band-aid on the AC and was able to get it working. I didn't pay him directly and I waited for AHS to state what I owed. They gave me a printout copy of what would be on them to pay and what be on me.

American Home Shield has a lot of stipulations in the fine print. My recent claim was the hot water tank and they didn't cover a lot of stuff that we had to pay for out of pocket. It ended up costing me about $1,500, and it took us two weeks to come up with that money to be able to do the repairs. It was a little disheartening and I did not expect it.

I have an old oven that got an issue. I called American Home Shield and they sent someone to put in a report. After that it went to somebody else who decide what’s gonna happen. They supposed to call me back but I have to call them. I found out that they will replace the oven and told me that somebody will call me within 48 hours. Nobody called me the next week. I called them again and they said it's out of their hands I have to call purchasing. I called purchasing and nobody answered the phone. Then they said, “Well, leave a number and we’ll call you back.” I left a number and nobody called me back.

I was happy with the customer service but the Electrical company that came to do the work did not resolved my issue. All they could do is say that it needed new circuit ran. I'm an Electrician by trade and I feel that is not good service since they did not want to spend more time looking for the root of the problem.

I have the similar complain with AHS. I am a RE broker for last 10+ years and have given them many of my clients plus my three properties are with them for last 5+ years. They had very good service up until last year. Now they have manager in Northern California and her name is Kimberly **, she will not return your call instead she will send you an email a day later giving me run around. She says in the email talk to my assistant who will also never return your call. Every time I call both of them I always get their voicemails. This is frustrating!!! In past 6 months I had multiple occasions where I ended up paying extra money to replace them.

I sent the request on the internet to American Home Shield, and the contractor, Comfort Pro, was good. Before they came, they called me at home. The wind stopped running on my AC, and they changed something inside. They said it was a common issue, so they changed it to a new one and it kinda started going. It is now working well. The whole repair took around one to two hours, and it was really fast.

The AC quit working, so I submitted a claim over the phone and it was very easy. The contractor who was sent out was amazing, and since the repair, the AC has been great. American Home Shield has been very beneficial for me.

I submitted a claim with American Home Shield for my refrigerator. I called them, but I was on hold for 45 minutes before I finally got somebody. Then the tech came out and fixed a part that had gone out. But after that, the ref started making a noise after it kicked on and it had never made that noise before. So, I called the tech out again and the guy came out, but he said that the noise was not due to anything that they changed and it must be something to do with our water supply. So, the noise is still going on and it drives my wife crazy. But the refrigerator repair company didn’t admit to doing something that caused the noise, so i have to live with it.

American Home Shield coverage has always been good. We've had them for 17 years and we're super pleased. We've got three houses and we have them for all three houses. One time, our faucet leaked underneath the sink itself and it needed to be replaced, and my experience with their claims process went very well. Usually, the contractor that they send out performs very well and they finish within two to three days tops. We've had them enough that I know which contractors I want and which ones I don't want. So, I usually have a request if it's someone we've used.

We had a three-year-old LG dishwasher, which wasn’t that old but we had different things replaced on it before. This time, it was a usual problem where when the dishwashing people would come out and fix it, they pushed it back into where it was and the little clear plastic hosing was always getting pinched. After a while, the hosing cracked and every time we turned the dishwasher on, it leaked up underneath the floor and now, I have the most colorful linoleum kitchen floor.

My AC just stopped working. It was 84 degrees in the home and it was hot. I called American Home Shield, gave them my account number and let them know what the issue was. They put in a service call and they called me and told me the service company that they were gonna use and that someone is gonna contact me. And that was what happened. The contractor came out the next day. I needed a new motor so he came in and he fixed it. The contractor was really professional, very nice and focused. He came in, did the job and didn’t dally around. I use AHS as a way out and as a real estate agent, I highly recommend them with any of my clients or anybody that I hear that said they needed a home warranty service.

The air conditioner was running a whole lot more than what it was before. My wife called to submit a claim to American Home Shield and the contractor who came out was great. Since the repair, it has been going well.

We had a problem with our water heater. I filed an online claim with American Home Shield, and it was very easy. The contractor called to let me know when they would be here and they were here within a five-minute window of that. They were very professional and courteous. They checked the water heater out if it was perfectly fine. I told them what the problem was and they knew it was a problem with a valve in our shower. They swapped out this valve and everything worked fine.

It was very easy to submit a claim to American Home Shield. It only took a minute and I got a response in less than a week. When the guy came out, he thought he might have to order a part but it turned out that he had it on him. He fixed it right there and then he went out back and fixed the drainage of the sump pump too. He said it didn’t need it but a little bit of TLC more than made it a lot better. He was very professional and knowledgeable. He was excellent and the sump pump works perfectly fine now.

The fan in the air conditioner was not working right and when I called American Home Shield, they said they were coming but they didn’t. I called them and they said they never scheduled it. I told them that we talked to somebody who said they scheduled us, then they told us to call the contractor. The contractor said we have to schedule it. It was a big going-on and it was not good. When the contractor showed up, he was great. He knew what was wrong and jiggled stuff around. It was up, down, finished and out of there. It started getting bad again so, they came out and put a new motor in it. Now, it seems to be working okay and I will recommend them.

We had an air conditioner issue once and American Home Shield had somebody out here within 36 hours or so. But the contractor didn’t call me after I did that claim online. I was thinking about waiting for the call and I'm glad I didn’t wait. Once I contacted them, that work was fine and the workers were great. But now that I have established service providers, I would like to be able to use them and then have them be reimbursed by American Home Shield in the future. That way I would know the providers a little better. We live in Tampa and it seems like the providers are always coming from Orlando or further away. But I don’t think that's something American Home Shield would ever do. Still, American Home Shield has been good and we like them.

I put a claim online with them when our AC wasn't blowing cold air. They responded quickly. They said that it was in the process and all of a sudden, I got a text saying that someone from the repair place was gonna call, and they did call within 15 minutes. I made a schedule with the contractor and two days later, the tech was able to come out. We have two air conditioners in our house - one for the bottom and another one for the top, which is the one that was out. Everything was fine with the contractor. They said that the AC was little on Freon. They filled it up with Freon, put dye in it, and then they would see how long that goes because they said it was probably leaking somewhere. So, it's just a temporary fix.

I have two contracts on two houses right now with American Home Shield. Recently, I had a problem with my water heater and I filed a claim online to AHS. The turnaround was really quick. When I went online, AHS put the work orders issued. Their contractors call right away and give a heads up. Their contractor was very good and was on time.

First, the air conditioning part of our unit had an issue and then after I turned the heat on, the heat part would only run on auxiliary heat. Borum Electrical came and they wanted to take all of the Freon out and then put it back in. American Home Shield didn't agree with that. West End Mechanical came the next day and I finally got a second opinion. The technician came last Thursday, and he did not put in the diagnostic report by Friday like he should have. I tried calling him several times Monday and AHS tried calling him Monday. I didn't get his report until Monday, so I wasn't happy that he was so slow.

Everything's good with American Home Shield except they don't cover enough of my heater system. We had to replace our disposal in my most recent claim and the claim submission went smoothly. I really liked the guy they sent out the first time I had to have a plumber and they let me have him come back again. I've used Rick's Plumbing multiple times. AHS allowed the continuity of the people doing the work and didn't just say, "This is who you have to have." The appliance guy from Sears was phenomenal, too. I've only used 2 contractors so far and everything has been working properly after they've come out.

I’ve been happy with American Home Shield. They recently sent Air Doctor out for an AC issue that we had. They had to replace a small part that they found was broken. Submitting claims with AHS has been great. I usually tell them who I want to use because I’ve had bad experiences with contractors. So now, I know who I want. I call them in advance, and I ask them if they’re available. And then, I go through American Home Shield. I tell them, “This is who I’d like to use.” A lot of times, they give me people that can’t come out for days and I know that that’s not the way it’s supposed to work, but that is what happens. With an air conditioning issue in Florida, we can’t wait two or three days, so I usually get somebody that I know, and they come out either the same day or the day after. So it’s been working.

We had a plumbing issue and Niebuhr Plumbing, the contractor that was sent by American Home Shield, was terrific. The plumbing issue was resolved however, the subcontractor for finishing the drywall has yet to show up, and that’s been four weeks. I submitted my claim online because if you want one complaint, even though they suggest you call them if there’s a question with the contractor or an issue with the contractor, you can wait anywhere from half an hour to an hour and a half to speak to somebody. That issue has gone on for three years, and that’s why we will not be renewing.

American Home Shield is very good. I always call them when setting up a claim and doing that is reasonably good and easier. With my most recent claim, a burner had an electrical wiring problem and when the contractor came in to look at it, he told me he had to order some parts. So I waited for another week then he came back and got it fixed. It's been well since then.

My furnace stopped working but I didn’t realize it until it was summertime. It was a new house so I wasn’t familiar with everything. I gave American Home Shield a call, somebody came out and he discovered something else from what I initially reported. So, he rescheduled to get it done. He had to red tag my furnace after he came on site the first time. The technician came back again and fixed that problem. When he left, I noticed that the furnace is just blowing room temperature air. It was never fixed. They fixed the problem that was never really a problem. Within 24 hours, I called AHS back and they sent somebody else out. It turned out that the thermostat was broken the whole time and it was never checked. The thermostat showed as working but when you would make changes on it, nothing would happen.

The blower on the AC unit broke off and caused my fan not to work. I heard a really loud noise and then it stopped working. I called American Home Shield and everything was pretty smooth although I had to get a hotel room for a few days. The tech was able to immediately diagnose what the situation was and made his recommendation. A few days after, I got a call from the company that came to work here and they had a guy that could come out and they were able to work a schedule. Everything has been good since the repair.

I had a problem with my pool filter and pool pump. When I submitted a claim to American Home Shield, it was super easy. I did it online this time. Although I usually do it on the phone, I've had a hard time getting through 'cause of the long hold time. It could take more than 20 minutes to get hold of a rep. But if you do it online, no difficulties. Although, if you have a follow-up question, it's something you have to call them back and I dread calling them cause of the hold time. But the reps at AHS give you the phone number of the contractor and so you can call if they don't call you. And you just set up an appointment and they come out. You do the consult, and they tell you what they need to fix.

The garage door opener function stopped working. When I submitted a claim to American Home Shield, it was quick and easy. I did it online and I got a call instantly, and then we took it from there. AHS sent someone to come out within two days. This company that came out looked at it and they shut it. They told us to call back for a recall if it stopped working again, which we did. They then came out again and replaced the board. I had a good experience with AHS. The contractor was good and responsive. too. I highly recommend this company.

Our clothes dryer was making such a loud noise that you wouldn't be able to stand. I went online and submitted a claim with American Home Shield. A contractor from P & R Repairs came out the next day and he was very good. I showed him where the dryer was and he started looking at it right away and working on it. Also, I was nearby so whenever he needed to tell me something, he did. He was able to save the problem. I would recommend American Home Shield. Some people don't believe in having coverage on things but it doesn't take much to make it worth your money, depending on how old your appliances are. It's a good service for the money.

I sent a claim online to American Home Shield for my air conditioning unit. The outside condenser unit had a loud buzz to it, and the guy that came out for that was the same guy that came out for a claim I've made earlier for my condensate pump on the furnace. At first he was just gonna clean the condensate pump and I mentioned to him that it was 15 years old. I told him that it would go bad again if he would just clean it. He told me that I was right, and he replaced the capacitor for me. He did the right thing and I'm happy with that. It didn’t fix it but it's still working. The noise isn't quite as loud but I'm satisfied.

I filed a claim for the garage door over the phone and it was easy to get the claim process started. However, American Home Shield informed us the warranty did not cover the springs on the garage door and they denied paying for the repair. Then we still had to pay the people $70 which is American Home Shield’s cost for diagnosing the issue. We ended up paying for the repair also. But that didn’t matter. We had a very good experience with the technicians and American Home Shield has been terrific. We’ve been with them around 10 years and we’ve been very happy with them. They're quite good.

I've had American Home Shield for 30 years and the people that they send out are nice and respectful. They are dressed nicely plus their equipment and trucks are clean. But I had plumbing people a couple of weeks back and the quality of those people was not up to par. In fact, the service and the quality of people have gone downhill lately. The time to get the vendors to return a call to make an appointment has been terrible as well. It took about four days to get the plumbing people to make an appointment then it took them another three days to get out here. It was all simple stuff too. There was nothing exotic. The air conditioning contractor took about five days to come out as well. My air conditioner had stopped blowing cold air and very disappointedly, they came two or three times. One time, it was this then it would be that. They would be here in two minutes and they would run out rather than going through some diagnostics and checking.

My washing machine wasn't running the spin cycle and I filed a claim to American Home Shield over the phone. It was an automated phone wherein it has an audio menu, I just answered the questions and I was able to submit a service request. I did it on a Saturday and AHS told me who the contractor was, and the contractor called after a day or two. They had to replace a part in order for the washing machine to function properly.

Our electricity wasn’t working in one side of the house. So, I submitted a claim with American Home Shield. We didn’t have that issue the day before. It just started all of a sudden. The electrician from BW Electric came out, and he was able to diagnose the issue fairly quickly. We just had a loose wire in our breaker box that must have gotten knocked loose somehow at some point. He was able to tighten it up, and we’ve been good since.

American Home Shield is double billing me on my $75 deductible. I had two service calls at $75 deductible each and paid for the two service calls. However, AHS is billing me for four and saying I am past due for two. I have been trying to get this corrected for two weeks and seven phone calls to no avail. Out of frustration and the fact you cannot get past the AHS overseas service rep, I canceled my service contract 10-11-2018 and will not do business with AHS again. I have filed a complaint with the BBB of Memphis TN against AHS who is still billing me for two service call deductible that I positively do not owe.

Needed service on my pool equipment... Specifically asked about electrical/remote to spa coverage. No problem covered. Now when I had an issue it's not covered. Calling the remote a media center... Garbage!! Customer service and the company on whole...stink. DO NOT USE THEM!!!

First, I called in July to have my Refrigerator and Microwave looked at. I was given a date and company. I took the day off work since the window is 9AM-5PM. By 6 PM that day I did not have anyone call or show up to look at my refrigerator or microwave. I called the Vendor (Sears), only to find out the original ticket was only for the Refrigerator and was not in my name nor at my address. This was after being told my Parts were ordered. How can parts be ordered if no one has looked at it yet? I called AHS and they called SEARS to verify everything and found out the same thing I did. A new ticket got written and I received a call that a service person would be out for my refrigerator and a second one for the Microwave.

We received our warranty as part of a home purchase. This was our first house and we appreciated it as this is not a new home, it was a well taken care of home, but not brand new. The previous owner was actually a sub-contractor primarily in trim, maintenance and roofing. He rebuilt the porches front and back, the roof was new, all appliances in the house were new including the heater and water heater and everything in the kitchen.

In June my A/C went out, I called AHS and after three days they couldn't find a contractor to come out. I asked if I could use my own and they gave me outside authorization. The gentleman came out diagnosed the problem, called AHS and gave them the info... They told him they would pay $1110 and he agreed and fixed my unit. It is working perfectly...however AHS still has not paid him. I think this is a disgrace as he was kind enough to work with me and accept that AHS would pay him or me and I would give him the check. However neither of us has received a thing... It is no wonder so many companies refused to come out when they heard I had AHS. I don't understand how they can get away with this. Everything they asked for has been submitted and resubmitted. Where is the check?

The response was pretty quick when I submitted a claim online to AHS. The issue was there were some pipe leaks in the gas. The contractor came out in a day and it was good. They came prepared, they had all their tools and did all the stuff they needed to do. They were able to fix everything and everything's been good since the repair. I had a lot of work orders that got done with AHS as well.

I put in a claim over the phone with American Home Shield to fix my dryer and it was easy. The representative was very polite, courteous, and made sure that all my needs were taken care of. However, getting the problem fixed was a process of elimination. The company that was sent out thought they fixed it the first time. But it was still doing the same thing and it wasn't their fault. They had to come out 3 times before the dryer was actually repaired and now its performance is perfect. Overall, I've been with AHS since 2000 with another home and I haven't had any problems.

We usually ended up with AHS' automated line when we called. But they did well whenever we submitted claims and we had a seamless experience. Contractors got a hold of us pretty quickly. Their repairs were fine. But I did claims often because AHS would try to fix things that shouldn’t have been fixed like a microwave. I told them I would take the money and it took a lot to push them. They then gave me $350 for a microwave fix that they would have done. And even the place that came out, they fixed the microwave once but it broke again. They guy said he was going to have to come out a third time to be able to even get me a new microwave. he said I spent too much money which I agreed with.

The last time I filed a claim with American Home Shield, it was for plumbing and I did it over the phone. That part was fine but the contractor that they sent me was horrible. Eventually, they sent another plumber. Plus, I had a billing issue with them. I had my checking account set up in debit which at that moment was low so, I specifically gave the rep the information for my credit card just for one time. They did a one-time payment on my credit card and they also debited my checking account.

Our washing machine stopped working and American Home Shield sent Richard’s Appliance out. Richard’s Appliance was awesome. They came when they said they would and they did what they said they were supposed to do. They said that they couldn’t fix the machine because they couldn’t find the part to fix it. So then I was told to purchase another one and send the receipt. I bought another washing machine, and I need to fax them my receipt so AHS can reimburse me. I'm hoping I can call them to get the number to send the receipt to without spending another five days waiting on the line for an indefinite period of time.

My realtor filed a claim for me to American Home Shield to have my house rekeyed which was part of the warranty package. I got called about when the contractor would come out and replace the locks. That individual called me 30 minutes before he arrived and when he did, he was very professional. He did good quality work.

American Home Shield's online site was user-friendly when I submitted a claim for the washing machine. The contractor came out for two visits with a few weeks in between. But I’m not really sure if the issue has been fully resolved. I’m still hearing noises and I’m still keeping an eye on it. Nonetheless, American Home Shield is a good company.

AHS is great. I had them years ago when I bought my first house. Years later, we switched but ended up canceling and switching back over to AHS. Their website is very user-friendly and it's amazing. You don't have to wait on hold. We filed a claim for the AC and the contractor came out within 12 hours. We live in a very small town and the fact that a local contractor was able to come out made it a lot easier. Otherwise, we would have had to wait for somebody to come out of Las Vegas, which is an hour away. And usually, it takes a lot longer.

Our air conditioning went out inexplicably on the last week of summer. Earlier in the year and maybe last year, we had a contractor out to fix the same air conditioning unit so we were concerned about it. We called American Home Shield and a gentleman came over. He said he knew what the issue was and he wanted to replace my condenser fan. It made everything cooler and he left. Later that evening, the ambient temperature outside was in the mid-80s and upstairs it was 94˚. It was 89˚ up there three hours ago so I asked why it wasn't cooling.

With American Home Shield, you don't have to shop for your own technicians. They provide someone for you and they have always found someone to help on the issues. They also always get resolved so I'm happy with the company. One time, the washing machine was not working. It was plugged by some plasticky stuff in the back and nobody could figure out what the heck it was. I filed the claim with American Home Shield online and I paid my part online as well. After that, Conner's Appliance had to come out twice because they had to replace a part in the washer but everything seems to be working fine now.

We have a well and it stopped. We had no water whatsoever, so I was freaking out thinking that the well went dry. We just moved in the house a little over a year ago, and I've never had a well before so it was the worst nightmare. But AHS sent a contractor and they evaluated it. They took time to do the right thing and checked the well itself, and then the house. Fortunately, it was just the pressure control. It could've been thousands and thousands of dollars. I'm so glad that they were able to figure it out. They knew what they were doing and they were really professional. I was also very happy American Home Shield covered it. I would definitely use them again if I had any issues. When I needed them they've come through.

American Home Shield sent Sears to repair the microwave a day or two from when I filed a claim. The little latch that tells when the microwave door is closed was popped-off or dislodged on the inside. The contractor put it back in the right spot so the issue was fixed and it went great. The microwave works fine now and it makes it a lot easier for us to cook food. We've got a toddler who never eats anything on time so when he does eat, he has the microwave. That was a good experience with American Home Shield and their website is also user-friendly.

I've used AHS twice in the last six months, and the first time they were fine. Both times, I submitted the claim online and the response time was not too long at all. The second time, I was upset 'cause Sears had canceled my appointment and didn't tell me. They went ahead and rescheduled it for a Tuesday, which they did this without even asking, and I wasn't happy about that. So, to compensate me, they sent a $30 gift card, but it was more of a hassle than anything. But overall, besides switching the dates on me, everything was good. I'm happy with everything.

There was a leak underneath our refrigerator. I called American Home Shield to submit a claim and after a couple of days, a contractor came out. He was on time and he took care of the problem. I have recommended AHS to two people andt they both already have it.

The first time I filed a claim, American Home Shield got this company who I called and they came right out. The reps were wonderful and I thought about doing it again. This time, when the doorbell didn’t work as well as two plugs, AHS provided the number of the provider and I sent an email back but I never heard from anybody. AHS charged my credit card for $85 but I should have hired an electrician. I need to sit down and call again and get some action here because this has been two weeks. It did not work out so well and I wish I had this resolved. People should go with somebody else.

When there was a leak in the faucet, I submitted my claim online to American Home Shield. I got a good response from their reps and also from the technician. In fact, the technician was timely getting out here. However, the vendor used sent the wrong hose so he had to come back the second time. Other than that, the technician was very nice, friendly, punctual and fast. Since the repair, the faucet is doing well.

Everything has been great since I started with American Home Shield. The last time I submitted a claim, I did it over the phone and the process was very easy. The rep was very professional and knew what she was talking about. The problem then had something to do with the air conditioner outside and a very nice and punctual guy came out and fixed it.

Whenever we submit claims to American Home Shield, we like doing it on the phone better as we could not get through online. When we filed a claim for the air conditioning that was not working, we got a contractor out three days later. They looked at it and figured out that we needed a part which they ordered. It took about five days for the part to come in and they fixed it. But then, when they turned the air conditioner on, it was still not working. So, they needed another part ordered and when it came in, it was not the correct part. They had to reorder and when the right part came in, they repaired it. It took about two weeks with all that and it was miserable. Still, everything is good right now and the repair sufficed. I've had a good experience with AHS they did a good job. Having a warranty on a property is very valuable and it saves a lot of money in repairs.

My AC will not turn on and even if it's on, it emits warm air. I submitted a claim over the phone with AHS and the people who answered the phone were great. Getting the process started was very fast and it took about a week for them to get somebody out here. Then the first contractor they sent out was very good. He found out what the problem was, told me that the AC needs a part replaced, and that it would be a month for the part to come. So, he submitted a report to AHS and I waited for a month.

Our issue started when the pool pump wouldn't come on, and if we couldn't run our pool pump, my pool's gonna turn green. A tech from Aaron Pools came out and told me that I don't have a pump issue. It was an electrical issue. So I contacted AHS again and then they had Sunbelt Electric come out. The guy from there was really, really good. He diagnosed the problem and it was in fact, an electrical problem so they got me all set up. Although it took a week for them to finish, everything was fine. The contractors were great.

American Home Shield works for me and it’s a no-brainer as far as covering appliances and solution to the house. When our dryer was making a loud squeaking noise, I submitted a claim and I did it online. It was very simple, straightforward and intuitive. The contractor who came out was very knowledgeable and friendly. I was impressed with his ability to follow through and get the issue resolved.

American Home Shield is saying we owe them $75 and we’ve been getting a bill in the mail. But we had paid the contractor cash at the house after he replaced our whole air conditioner unit. On the other hand, when we had some people come back and look at the garbage disposal, they didn’t do anything. They said they weren’t allowed to accept payment anyways and that it would go through the business. That aside, everything has been good. American Home Shield has done anything that I've needed help on. I've asked and they've come. I even got a brand new AC unit. American Home Shield is amazing.

This last time the contractor came, I had scheduled to have a cleaning service for the heating and the air conditioning unit. But the first time, for the air condition, they came because it needed more Freon. Then they got that working, and it worked fine. I normally call AHS when submitting claims then the contractor comes out, and I pay a service fee. The representatives over the phone were very professional. It was also quick to get someone out and the contractors were very professional and knowledgeable. They explained everything. Everything is running fine now. AHS is exceptional and I would recommend them. It was a great experience. My girlfriend had another company, and I told her she needed to drop that company and get American Home Shield.

Everybody at American Home Shield was friendly. Our plumbing was just running and the contractor came, said he needed to replace it, then did it and I was pleased with the results.

My air conditioner wasn't cooling my condo so I called American Home Shield out. The tech also noticed an issue with my water heater but he said he wasn't a plumber and I should have somebody look at it. I called AHS and told them I needed a plumber. They sent one from the same company who fixed my air conditioner. The plumber looked at the water heater but said he couldn't repair it because he didn't have the license to do it in a condo building. He also told me that before he could authorize a new water heater, the manager had to look at it. So he came twice before he told me he couldn't fix it.

We like the ice machine and we like to get water from our fridge so when both broke, I submitted a claim to American Home Shield. The internet isn’t always great where we live so it was easier to do it over the phone. From the time I made the claim, it took 20 minutes for the contractor to call to tell me that the guy would be coming out. He called and gave me a warning when he would be there. He showed up when he was scheduled to and fixed the problem. I had a great experience with AHS.

My microwave sounded like it was on every time I opened the door. I submitted a claim to American Home Shield online and I got an email back that the vendor was gonna contact me within 24 hours. They did and I got an appointment set for three days later. The person that showed up was very professional. I couldn't make it home on time for the appointment but I was able to talk with him through my camera and he waited for me till I got there. It was fixed and he did the work really fast, about 20 minutes. I've had a couple of instances with my AC before and everything has been fixed with no problems. My experience with AHS has been so good so far. I’m extremely satisfied with them.

American Home Shield sent Neese Irrigation to replace the well pump. I called in the claim to AHS and the next morning, Neese called me. They got somebody out quickly and the crew that came out answered all of my questions and everything went well. My water was cut off and they had to come back but they were able to do something to make it work until they did the big job. It only affected me a few hours. The next day, they came out and did a good job. Other than that, I've also had a problem with my pool pump and AHS fixed that too. Overall, everything worked fine and I had a smooth experience.

If you don't want to pay the exorbitant rate that most normal companies charge for repairs, get yourself a home warranty program as well. And American Home Shield would be the one I'd recommend. I like American Home Shield. They're good and when my contract runs out again, I will probably sign them up for another year. I usually call them on the phone for claims because sometimes, I need to explain the particulars around my problem and a website log doesn't allow you to do that. When our air conditioning unit broke, it was middle of the summer and we were sweating like pigs. The contractor came out to fix it in a day. Aside from that air conditioning contractor we've used several times, I've only used one other, for plumbing. And both of those contractors were excellent.

My refrigerator had ice in the back of the freezer and it wasn't keeping cold. I called American Home Shield to file a claim. The experience was excellent. The rep was awesome, and my experience with the tech was excellent as well. At first, when I heard the name of the company, I questioned it. But the tech was so professional and on point. When he arrived, I told him to call me because my bell wasn’t working. He came in and he was very pleasant. He looked at me and told me what was wrong. That gentleman was out in less than 15 minutes. That’s what I want. I don’t like anybody just sitting up in my house. When he came back, it was even better. After the repair, the freezer has been working excellently.

I have been hearing a squeaking noise from my refrigerator. Then, I got up one morning and it was gone. The person sent out by AHS replaced the thermostat, but after he got it back up, I heard the squeak again and I mentioned it to him. He said it might be the belt and then he left. The squeaking noise got worse to where it was lasting like five minutes. So I called back and the tech came out and fixed the squeaking.

We were going out of town on a Friday and I was trying to shower but I saw that the pressure was real low. Not knowing what the reason was, we called and reported everything to American Home Shield. When we got back on Sunday, I called a guy to see if he could come by on that Monday morning and he did. He was very reliable. He came in and assessed the problem, then he called to let me know that the pump went out. He had to order the part and when he got it in, he worked on it and did a wonderful job. Once he got it all done, American Home Shield was contacted and we are hoping that they can help us out to offset the cost of the repair. They've always been there for us and very reliable. I'm glad that we got the warranty years ago because whatever we call on, they always take care of the problem for us.

If you’re buying a house and you want a warranty, you should use American Home Shield. When we were doing a rekey of our house, I called in a claim with AHS and the lady that I talked to was pleasant. She helped me out right away and it was a pretty quick process. I was expecting it to be a little bit longer than it ended up being and it was all good. They sent out Sunrise Lock and Key and the tech who came was nice. He got to work right away and didn’t have any issues. He was also pretty quick at doing his job and finished up. After that, we had another claim for one of our air conditioners. The techs that came out didn’t have the part, so they had to come back a few days later when they got it in, and they were able to install it.

To submit a claim with American Home Shield, I just go online and log in then I click what I need to have looked at and they set it up by having somebody call me. About 24 to 48 hours later, a contractor would contact me. The most recent claim I had was the microwave one. There was an issue with the door. The frame on the door had broken. The company texted me a time that they would be at the house but I wasn’t gonna be there at all and they didn’t try to coordinate a time. I tried to call and cancel but they never picked up their phone. Then I never heard from them again after that and I had somebody else do the work. My wife was home at that time and she said nobody came, and yet I got billed $75 for that, which wasn’t cool. American Home Shield said that they called the company and that somebody had come but I wasn’t home. They said that was considered a call-out.

American Home Shield has been great. Our air conditioner was not working and I submitted a claim for it. The whole claim process was very easy. The contractor who came was awesome and the air conditioner has been performing perfectly since the repair.

Every now and then, I was noticing a little bit of water in the bottom of our washing machine. But if I hit it on spin, it would drain. So I googled that and it said that there might be a valve that was leaking because it occurs when it's not even running. I submitted the claim through the American Home Shield website, which is very simple to use. It's just giving me a place to put the model number and the serial number, as well as to describe the problem. I put all of that in there. And when you put something in on there, it's actually putting to the mind that we're passing along to the company. But the guy who came out had no idea what brand or serial number. That was all he was there for. He took a picture of the serial number and told me that once they got the part, they would get back to me. They could've done that without the call. But that's not really the website. It's more the website getting the information to the company.

My hot water heater blew out and so I filed a claim online. The representative was very informative and the contractor that American Home Shield sent out was good. The only thing was that I thought I was just gonna have a one-time charge of $100 but then there was a $40 piping charge that I was charged on. I kinda didn’t appreciate that, but it is what it is. They explained to me that a lot of times, piping and stuff like that is extra. But at the time, I didn’t know it. Other than that, they seemed to be a good company. I've only had one claim with them, so that was kind of the test to see how well they would handle everything, which they did. They ended up having to replace the hot water heater 'cause the tech couldn't repair it. It was an excellent experience.

American Home Shield replaced a motor and an actuator in the air conditioner that wasn't cooling at all. Navigating the website when I submitted the claim was pretty easy. After three days, the contractor, Best Heating & Cooling came. The day I submitted the request, the contractor called and said when they were gonna be coming. But there were weather issues and they weren't able to come until the day after they said they were gonna be able to come. When they came, my husband was here, and he said it was a good experience. He thought the person seemed very knowledgeable and efficient. The gentleman told him what the problem was and then proceeded to fix it. And the system worked. I'm reasonably happy, so I would recommend AHS.

My pool pump broke. I called American Home Shield over the phone and their reps were very courteous. They expedited things and sent out Florida Leisure who was wonderful as well. Their contractors were nice, on time, and well-educated at their job. They also worked right around my schedule. They called me and set the appointment time. They went above and beyond the call of duty on that and fixed the pump. But one time, I had a problem with one of AHS' contractors. I called and told them that the contractor wasn't doing anything. AHS dropped him quickly and got somebody out here who took care of things. I'm very happy with American Home Shield. They've always come through for me for all my problems and I highly recommend them to all my friends.

My online claim submission with American Home Shield was an easy experience. A good technician from Reliable Appliance called me then came out to fix the microwave that was not operating. The microwave has been working fine since then. While it would have been nice if the deductible was as little bit less, I would still recommend American Home Shield.

We had some leaky faucets and submitted a claim to American Home Shield online. The contractor was very professional and they were very thorough with what they were doing. Everything has been taken care of and nothing has been leaking since then. The repair allows us to use that faucet now. I am very satisfied with my experience. Having a warranty is decent and we had it ever since we've owned the house. We were with American Home Shield at the beginning then we switched off to another company, but we didn't receive the best service with the other companies and went back to American Home Shield. Other people should sign up with them.

This company has no intentions of honoring their promise to fix or replace appliances in your home. They only hire repair contractors who will blame the homeowner for misuse of the appliance. You have to pay a $75 fee for their hired contractor to deny your claim. I spent thousands of dollars over 3 years and when my washing machine broke down, I was accused of overloading the machine. I am a single lady with no kids and I don't even wash comforters or anything that could be deemed as "overloading"! When I agreed to the contract, I mentioned that my washer and dryer were old but was assured that they would be covered. You are better off saving money on your own to pay for broken appliances!

If you need to speak to a representative, expect to be on hold AT LEAST one hour (based on my last 3 attempts). No email or physical address is provided so your choice in contact is limited to the phone number provided & the unsatisfactory hold time. If your service request can be accomplished entirely online, probably ok.

These people are very difficult to reach. Whether you are trying to file a claim or check the status of existing claim. The last 3 times I’ve called wait time is over 40min. I absolutely dread the call. I was approved for a new dishwasher 2 weeks ago but I can’t reach them. You can call customer service after that 40 min wait and ask to be transferred to the “purchase dept” at which point they will say okay and it will put you on hold for another 20-30 min or you get hung up on... No matter how polite you are. Or you can call the purchase dept and hold for up to an hr. Once I’m on hold I just put my phone on speaker and listen to elevator music for an hr. I hate this company but I hear most of the others aren’t any better. If you choose this company, be prepared to have your patience tested.

Updated on 11/06/2018: On 10/22/2018 I wrote a review of AHS. On 10/23/2018 AHS replied on my review that they were very sorry to hear what happened and a social media team member would be contacting me. They also were able to put on my review that a resolution was in progress. Why are they allowed to do this? Two weeks and I haven't heard a word from them. They denied my claim and still charged me the $100.00 deductible. They make it look like they are working with me to resolve my issue yet I haven't heard a thing from them.

Without a working refrigerator for almost a month. Filed a claim and get different stories every time Filed a service request # ** on 9/29. A technician looked at it on 10/4 and was told that I need a new compressor. No feedback from AHS for 3 days. I called AHS and after 30 mins of holding, I was told that compressor will be delivered to me on 10/15. Again it was not delivered.

Garage door opener issue - I have call first time back in April - contractor came and fix something in five minutes - left without explaining. After couple month chain of opener broke because of that pulley and spring also got detached. Contractor reported wrongfully to AHS saying spring were broken so they asked me to pay for chain and pulley and they will claim for opener through AHS. Service at AHS is very bad. I never receive a call back and their contractors are just try to rip you off.

Like other home warranty companies these guys are scam artists. I had a simple leak from my washer and dryer and into the exhaust vent. After 7 phone calls and being on hold for six hours (I am not kidding, six hours), they denied our request even though in the contract it says they fix ductwork and washer and dryers (including ductwork). The people I called were rude and unhelpful. If I were you, I would run away from this company. They are awful!!!

American Home Shield was offered to me for free for a year when I bought my house. I called them over the phone and had them come in and check things. The tech that came out was very professional, timely and courteous. The experience has all been good.

There were a couple of electrical outlets in the kitchen that suddenly were not working and in order to get them fixed, I had one technician come out through AHS. We were gonna have to rip the wall out but I said there has gotta be a better way. It was weird because he first said he could just drop a line down from the attic, just bypass it, put a new line down and make it real simple. But when I called AHS, the woman on the phone looked through the report and said it changed and they couldn’t do it that way. But she was very professional and afterwards, I had a second opinion and AHS sent a guy from a different electrical company.

When I submit my claims over the phone to American Home Shield, which I prefer, the reps would take the request and send somebody out. They were friendly, nice and thanked me for having been with them for so long. It shows that I’ve only been with AHS for 20 years but I was with them all the years that I’ve been financing my house too so it was longer than that. I haven't been one to make claims because I haven't had issues but the house and the appliances were getting old, so this was the year that it started.

The only problem that I have with American Home Shield is the people that they got. I had no heat at all and had to have my heat pump fixed. It was a constant back and forth between AHS and the company because neither one of them wanted to fix my heat pump because my heat pump was an old one. And American Home Shield didn't want to put a new one in because it's old. They wanted to try to fix it first, which I understood but it was just back and forth. I let someone from Better Heating & Cooling in Appalachia, Virginia go under my house. But they left the crawl space open and it caused every pipe under my house to burst and the inside, as well.

I had an air-conditioning repair and the gentleman who came was excellent. I really liked him. He put some Freon in my units, which AHS only covered $10 of the cost and I paid most of it. Then shortly after he came, I had the problem all over again. So I called up AHS and since I didn't wanna pay a co-pay again, I told them that it wasn't an effective repair so I didn't wanna have to pay for another charge. So they arranged for the gentleman to come right back over again with no charge, and I appreciated that.

All Set Appliances Services came out to work on our water and ice dispensers, as they were not dispensing water and ice through the door. The tech was out in a couple of days after I filed the claim online with American Home Shield and then he looked at the issue, took some notes, figured all the parts he needed and left - he was here for about 15 minutes. And then he came back and fixed the issue in an hour, tops. He didn’t get it right the first time though, so they had to come back out a second time. I had to fight a little bit to make sure to say that this was from the original problem they did not fix because they wanted me to do a separate claim. Other than that, everything went fine. I only had to use my American Home Shield warranty once, and so far, the experience has been good. They have a very user-friendly website and doing the claim was straightforward. I would recommend them.

American Home Shield puts on the website that they are open 24/7, but when you call them for an issue on weekend, nobody answers the phone. It seems like they should have put out there that they open Monday through Friday during business hours. I remember I called one time on a late Friday night and nobody answered until that Monday. Other than that, AHS is great. The water heater was broken so I made a quick call to them. They responded within 24 hours and scheduled an appointment. A tech from C&P Plumbing came and saw what the issue was. He was great, polite, and very professional and he answered all my questions. They said the water heater had to be replaced. I had to pay my deductible and they replaced the water heater.

I'm satisfied with American Home Shield. I went online and requested for a service for the thermostat in the house that was not responding to button pressing. The contractor who came out was able to resolve the issue, and now, the thermostat is working.

We moved into a new house and we realized some of the lights and power outlets weren't working. I logged into my American Home Shield online account and said we needed somebody to fix the electrical. They sent the tech a day later and he figured everything out and showed us what to do. He figured out where the appropriate switches were for the lights. They were hidden under a countertop and there was really no problem. We just didn't know where all the switches were that controlled the electrical lights and one of the power outlets. The other claim we had prior that was for fixing the ice maker and refrigerator. The tech had it fixed and the ice maker has been fine ever since. We've been very satisfied with the service. Everything happened in a timely fashion and everything has been fixed properly.

We had a blown fuse in our AC compressor out back. It was easy to submit the claim over the phone. The contractor that was sent out also did a great job.

So far, I’m very pleased with AHS. Water was not flowing out of our dishwasher and it was inoperable, so I filed a claim online and it was simple and easy. The only issue was the amount of time it took for the part to get back, but the service provider who came was extremely professional. He was very thorough in explaining what the issue was and what was needed to repair it. As soon as he got the part, a time to come in and complete the repair was scheduled, and the dishwasher is working properly now.

I usually call in to American Home Shield to submit a claim and over the last four years, about one or two claims a year, I've been on hold for at least six hours. The previous time I submitted a claim, their contractor fixed the AC back on the hottest day of the summer. And then when it came time to utilize the furnace, there were a few things that weren't attached properly from the AC. So, the technician acknowledged that he might put on a wire, a couple of things. He said that they wouldn't have noticed just checking the AC and not checking the furnace. And he fixed it right up. This last time, somebody answered the phone quickly and saw that we had had somebody recently out for the AC. I called and got in touch with the worker again. However, it took two weeks for that person to have an opening. It was the furnace part of the AC central air. We were in the first cold snap and didn't have heat for two weeks.

Our icemaker wasn’t working right and my husband did a claim with American Home Shield on the computer. A contractor came and fixed it within the same day. He was friendly, polite, did his job, came back with the part that he needed to get and fixed it. We're very satisfied with American Home Shield. We've had a number of claims and everything was handled professionally, and we had no problems with any of the contractors that was sent here.

American Home Shield has done a great job so far. There was an issue with the water heater. It wouldn’t light up, and we submitted a claim with them and they had someone come out to replace a part. They couldn’t replace the part, it was too old, without destroying the water heater itself. So, they made a decision to replace the entire water heater and installed a new one.

I like to use the internet when submitting a claim to AHS. I go online at their website, I submit the claim and then ask for a technician there. Then, they’ll send me a text or email telling me who the company is gonna be and it's very simple. Recently, the air in the house wasn’t cool, so the house wasn’t cooling down. So I submitted a claim. The contractors were there when they were supposed to be there, and the technician immediately identified the problem and took care of it in less than an hour. He was in and out and I never had problems again. It was an excellent service.

The garage door wasn’t going up and down and the motor in it was bad. I submitted the claim with American Home Shield online, but there was no response, so I called it in. However, there was still no response. My account has messed up since we got AHS. I bought a warranty when we bought the house and the sellers also previously bought a warranty, so AHS was double-paid. We got the more expensive warranty, so if anything goes wrong in the house, it will be covered. I paid for one service fee, but they billed me for two. I owe the service fee, but I'm not gonna pay the other account until they get everything straight. I eventually got this to a manager and she was wonderful and awesome. She was excellent, but I had to go through all the many reps weeks and weeks at a time, so my garage was out of service for about a month.

I had a pool claim with American Home Shield and it was a positive experience. I filed it over the phone and the rep I spoke to was great. The company that came out was great as well.

Our water heater had been a problem since I bought the house two years ago. Finally, it’s replaced instead of tinkered with. When submitting the claim, I made a phone call and talked to someone who was good, professional and knowledgeable. I work out in the desert and I didn’t wanna miss work, so the contractor was set up for a Friday. It took a week to get them out, and it took a while to get the part authorized, then ordered. It was two weeks to get the part replaced and it’s practical because I wanted to do it on Friday. The first time it was supposed to be installed, it still wasn’t there, but once it got done, it was a good quality water heater and we got good service. Everything’s smooth sailing since the water heater got put in and I had a great experience with American Home Shield.

Everybody from American Home Shield has been really good. Less than a month ago, our air conditioning was low on charge and AHS sent a gentleman out to recharge it. He put a dye in it and said he couldn't do anything until after the dye has gone through. It was two and a half pounds of refrigerant and AHS would only cover $10 for each pound and that was almost $250 in charges. I don't wanna get hit with another $250 of refrigerant charge so now that the dye is in there, we'll have to ask somebody to come out and inspect it to see where it's leaking.

My freezer was frosting up but it was a no-frost freezer. I sent a claim to American Home Shield online and the tech was here within two or three days. The tech was great and the freezer has been working fine since the repair. There's no more frost. I was pretty happy with my experience. However, I was very disappointed with the people that AHS sent out for my air conditioner. The contractor made a schedule with me and then they canceled it out. They made it to another day and this was during the hottest time we had going on. AHS might wanna try to get a major company instead of a mom-and-pop.

I'm very satisfied with American Home Shield's service. I used their online system to submit a claim and they responded immediately. The next day, their contractor responded. The techs came out and they seemed very professional. They assessed the issue and had to order some parts. They went through that process then came back and finished the job. They replaced the vent in the bathroom, the exhaust and the heat timed then. They were very good at it, and everything has been good since.

Everybody recommended American Home Shield when I bought a home in Houston and I will probably be continuing the service for a second year. I have recommended them too. When I file claims, I prefer doing it online. It seems easier, even in terms of text notifications, follow-up and communication. Timing is tough though. Everybody's busy so I understand but GE Appliances came out twice and it took the technician a week on both. The issue wasn't resolved the first time but both of the guys who came out were wonderful. On this last visit, the repair was sufficient and the technician did a good job. He did a replacement and that warranty worked for my advantage. The issue has been resolved and I wasn't charged this second time. I've also only used GE-certified contractors at this house and they've done great work. I'm very happy with it.

I had a good experience with one guy who was sent by American Home Shield for the pool. He fixed the top of the filter and that was okay. And then another guy came out and fixed my gas stove. It had an ignited switch that he had to replace. All those were good, although I think the $75 charge is excessive. I had an issue with the pool where AHS said they didn’t cover, which I thought was rotten. They only covered the filter pump, but not the cleaning pump. So I just got somebody else to do it. If people are gonna have a warranty on their pool stuff, the warranty covers a number of things. But the warranty with AHS was not sufficient enough. Other than that, my experience with AHS has been good so far.

We filed a claim for our spa with American Home Shield. I talked to the owner of the contracting company on the phone and the technician came out and did a fantastic job. My kids were in the spa over the weekend and it was working great. AHS's service has been really good, although I typically have to put in an extra phone call or two to really find out what’s going on. They have to be proactive. Nobody likes to be put on hold for a while. Nonetheless, the end result was very positive and a lot of our claims have been good. We also had a claim for our dishwasher that was leaking and it was repaired immediately.

My light was not working in my laundry room so a friend took down the light and it was full of water. He said it has got to come from the tub ahead. American Home Shield sent the Lindsay Company and they said it was the overflow gasket that was leaking, so they fixed it. The contractors were friendly two guys and they seemed pretty knowledgeable.. They could not have been nicer or prompter.

When I was in my closet where the panel was, I would hear a "bzzzt" sound when my air-condition would come on. I then asked my brother about it and he said that many houses have burned down because of that. So, I called American Home Shield to get it looked into. The contractors came out and fixed it. It was the first time I've ever used AHS. I was with another company before, but I'm happier with AHS. They come out faster and respond well. Everything has been great with the contractors and I haven't had any problems with them. If I have their phone number and call them back, they've always been quick to respond, answer, or help in whatever way. I've already told several people about American Home Shield.

My stove and refrigerator went out. I called American Home Shield and the reps I talked to were very professional. The company that was then sent to me was really nice and helpful and they knew what they were doing. However, I haven't received my reimbursement yet. One day I called AHS. They were so busy and I was put on hold. I was told that they would call me back, but they didn't. I don't know what they expect me to do without an oven. I've always been very happy with AHS but as of the moment, I'm not.

I called to submit a claim with American Home Shield for my refrigerator because I was out. But it took almost an hour to get through and I just left the phone on speaker mode. It took way too long to get through when I called, so I felt like they didn’t want me to call and instead they wanted me to go online, but I didn’t have the ability to do that. The rep that I eventually talked to was a little hard to understand because he had a very heavy accent, but outside of that he was very nice. Afterwards, a contractor was sent out and the technician worked on the ref. They're supposed to be out there today, so I’m not quite sure if the work has been completed. In the past, the technicians that came out to our home were very nice. One time, the tech had to come back for the AC but had a good attitude about it.

One time, I had a problem with a commode that cracked. I called American Home Shield and they assigned me a company. They gave that company my telephone number and they called me to set up an appointment. That company then came, looked at my problem and then made a report to AHS. The guy who came did a good job. Other times, I had issues with a fan and my thermostat. AHS has really helped me get dependable people who can take care of my problems. I made a wise decision when I chose AHS. I recommend them.

We purchased a home in Santa Cruz CA, bought a home warranty through American Home Shield thinking we would be protected if something goes wrong in the next year. We bought the warranty with the addition of roof, well and septic so we paid a lot for this protection plan. First the roof warranty is via another company who comes and inspects the roof, writes a report and gives you a list of repairs to do, on a fairly new roof mind you. Gave us a quote of repairs to be done of $2400 and if we didn’t go forward and fix it the roof warranty which we paid upfront to American Home Shield would be void.

I’ve got five houses covered by American Home Shield. Three years ago I had some issues with them with a couple of my rentals, so I went to another company. I’ve also had a couple other services in the past and I ended up coming back to American Home Shield because they did a better job than most companies. Submitting a claim through them was easy. I just put a request online or call them up then I tell them what the property is and what needs to be done and they take it from there. Dealing with AHS representatives has almost always been very positive. However, the contractors that they have sent had been a little bit of a mixed bag. Every once in a while, I got a contracting company that is not as good as another, but American Home Shield has always been good about reacting to that and got rid of the contractors that were sub-par. They just send out a different contractor and I’ve never had to pay another fee.

The claim submission process of American Home Shield was simple for me and they had a rapid response. I called for my refrigerator that was leaking really bad and its power was out. They didn't take forever to get a technician and someone from Accord Appliance came out to investigate the issue. It went very well. The technician was wonderful, nice, and very professional. The only thing I didn't like about the company was I had to call them back. They never called me back and it took a week to get the parts that they needed. Then all of a sudden, they had the parts that day that I called. The refrigerator's light was fixed then it went back out again but that's a minor problem. Other than that, it was definitely a great experience.

American Home Shield was fantastic. I made a call to submit my claim to American Home Shield, and they took care of everything. It took approximately 10 days for the claim to be approved to get a new microwave oven. Since it was a new order, it took some time, but it was not too bad. A&D Appliance Services was sent out to install my microwave oven and it was great. The techs were very professional and pleasant. I also called with my last problems with my air conditioner and their website was very convenient, too. AHS provides a great service. I give the very best marks ever. I’m very satisfied.

Navigating through American Home Shield’s website is easy unless it falls outside the purview of their website. It also typically takes too long to get service on the phone. They don’t have enough people serving and a broken appliance should not have to wait two weeks for service. However, it was not like that with my recent claim. I filed a claim online for a leak coming out of my furnace and they sent somebody here to fix it. The technicians are also always good.

When I submit a claim to American Home Shield, they charge the flat $100 fee just to send somebody out. We haven't had anything come back to us in terms of other expenses other than the monthly premiums and the flat service fee. So far, we've had them come out and do work on the air conditioner and recently, the plumbing issue. That's two separate things and there are no paper claims. You call in and they send somebody out. They automatically debit the same account that the monthly premium has come out of and it's just a phone call or going online to place the service call. For the plumbing issue, it turned out to be a clog. But it was leaking out up under the carpeted floor on the other side of the wall. I was afraid it was a broken pipe or something more serious, but the guy sent out by AHS just plunged it and broke the clog loose.

I’ve had American Home Shield a couple of times and I’ve only had good service. They were very efficient. I filed my most recent claim with them for an air conditioning problem over the phone and it went fine. They set up an appointment for somebody to come out, take a look at it, and tell me what they wanted to do. Then I had to make a decision as to what I wanted to do, I opted to have my own contractor do the work and they sent me a check for the amount that their cost was.

The spring on the garage door snapped so I couldn't get it to go up and down. I couldn't open or close it. I couldn't figure out the online claim submission so I called and I had great interactions with the customer service rep. The contractor Shaver's Garage Door came and the guy was quick, clever, neat, and real polite. The garage door is now fabulous. American Home Shield has always been good to us even when we lived in California and having them worked well for us. We had them send someone out for the swamp cooler and it was repaired. The company that came out did a good job as well.

I called American Home Shield for the garbage disposal. Also, the button that switches from the shower to the faucet wouldn’t engage. I couldn’t take it off of shower and just use the tub faucet, so I needed to call that in as well. I did my claims online which was efficient to do. The hardest thing was remembering my password so I could log in. The site was easy to navigate if I remembered the password. The contractor got in touch with me within 24 hours and they were very efficient. They gave me a range and they were here when they said they would. AHS is handy. If anything happens, it's only a $100. I can just put the claim in, and it would be fine. I like AHS and would recommend them.

We had a very positive experience with American Home Shield. I had moved into the home and within a week, there was water puddling by the furnace. We didn’t know if it was the water heater or the air conditioner. So I called American Home Shield and it was very prompt and easy. At first, a plumber came out and he was very helpful. He showed me where the pilot light would’ve been out if the problem was the water heater but the light wasn’t out. So he moved on and pointed out where he thought the problem was. But he also told me not to trust him since he wasn't an HVAC person, and that he was gonna refer me to one. They also did the transfer themselves so it was very easy in terms of the claim. The problem was the air conditioning unit and it was taken of properly. We haven’t had a leak since the serviceman came out.

My refrigerator stopped cooling and I submitted a claim to American Home Shield. I did it online and it was a fairly easy routine. The contractor was a wonderful man. He was nice and very honest about the situation. He condemned the refrigerator and didn’t fix it. As promised in the contract, AHS replaced it. However, when I first ordered the refrigerator, I was given a date and it didn’t show up until seven days after. It took longer than promised to me and they should have given me a window instead of an exact date. Nevertheless, I got a new Whirlpool with no money out of my pocket.

I submitted an online claim on a clogged sink to American Home Shield, and the process was easy. The contractor they sent out was great. He provided a good service. After the repair, my sink has been working fine. I'm very satisfied with this company.

My tenant, who is currently occupying my place, told me that the pool filter was making an unusual sound. I contacted American Home Shield via email and they coordinated sending the pool guy out there in an expeditious amount of time. I was impressed. My tenant was satisfied with the results. So, when I'll move down there and make that place my primary home, I plan on continuing my relationship with American Home Shield. They’ve done a good job for me and I like dealing with them.

The AC stopped working so I made my account, clicked the link in the email, and submitted my claim with AHS. Then the AC's fan wouldn’t stop blowing. So I called it in with the service tech and they told me to just submit a problem still persist claim then they would come back out. I did that and they came out again. The tech was super nice and good. He saw what needed to be done, did it, and left. He was also respectful, work-oriented, and didn’t waste any time. Since the repair, the AC has been going well. Occasionally, I feel like the fan still kicks on and stays on forever. But it will run for a day then turn off. So I don’t know if it’s because I have the setting on the thermostat in a weird spot or I have it on the wrong setting, or there’s still an issue. Other than that, AHS has been pretty great and it's a lot cheaper having the insurance than if I didn’t have it.

The AC has been worked on previously. There may have been more than one issue with the unit and multiple inquiries, but it was Clifton Heating that identified that the component was not doing what it was supposed to do and they were the ones who replaced it through American Home Shield. I understood that contractually, when they replaced the part, that was my responsibility, the compressor or the component that they replaced was supposed to last a long time. But when they came back, they had to replace it again and that I had to pay for the Freon again. They said American Home Shield only covers up to a certain amount and because the issue was more than 60 or 90 days, I needed to pay for the additional cost of Freon beyond the minimum allowance and was $800, which was a substantial amount of money.

Our AC unit froze up because it was low on Freon. I called American Home Shield and their system knows my phone number, so it knows all of the account information, and I just followed the prompts all the way through. Anytime I've had to talk to anybody at AHS, they've been perfect. Their contractors have all been great as well. Everybody has been super professional and courteous. Anytime they've been out, they've repaired what was needed repaired and everything worked perfectly after that. American Home Shield is probably the best in the business. It's a good option if you're looking for any kind of home warranty system out there.

Our pool equipment needed to be fixed as the pump wasn't working. Its function is to keep the water constantly flowing and if it doesn’t happen, then there'll be a build up of algae in the pool. I submitted a claim to American Home Shield online with ease. The contractor that they sent was very easy to work with. He came in, did what needed to be done and left. I’m really glad we got American Home Shield.

I had an air conditioning that wasn't cooling and it took a few days for American Home Shield to get the technician out there because it was a holiday. But once he came out there, we got it squared away. He had to come back three times. He replaced something and didn't fix it, but he was Johnny-on-the-spot. We called and he was right there. I understood that and was fine with it. They did a great job. I did the claim online and it was a piece of cake.

I filed a claim for my garbage disposal over the phone and the process went really smoothly. The contractor who came out was very personable. He got right in and got it taken care of. It was just some metal that had come off of the garbage disposal and blocked it. In a few minutes, he was gone and we haven't had any problems with the garbage disposal since.

I went online to submit a claim on a plumbing issue to American Home Shield and their website was user-friendly. However, the contractor was reluctant since he had to cut a hole in my ceiling. I told him it was better than the water accumulating and after I said it was okay for him to cut the hole, he was fine and he fixed it. I had to call again to get somebody out to fix the hole and it took four phone calls. The representatives I was talking to were just being lazy. When I finally got someone to follow through, it turned out there weren’t a lot of contractors that would come out to this location so the other representatives weren’t following through all the way to the end. They were just saying nobody will come out and then that was it.

I had a claim for an air conditioner. I submitted it to American Home Shield over the phone and the process was easy. When I set up the appointment, I requested to speak to somebody and our interaction was great. The contractor they sent out was also great and I appreciated their business.

We had a slab leak which resulted in some water damage in the kitchen. I went online and submitted a claim with American Home Shield. I then got a text that Blue Star would be contacting me within 24 hours to schedule an appointment. Their techs came out and they were prompt in everything they did. They did a good job and I was happy with them. However, they were very expensive. We were talking to my home insurance adjuster and she said that compared to many other claims similar to mine, Blue Star charges much more than most other companies. My home insurance adjuster also said that they always have to try to work things with Blue Star and bring the price down. So, we were kinda thrown into a situation that we didn't have a lot of information about the companies ahead of time and in the end, we got overcharged and there was nothing we could do about it.

American Home Shield sent At Bay Appliances to fix the LED readout on my oven hood combination that was very dim. At Bay Appliances got a hold of me quickly, but they couldn’t send somebody out quickly. However, when they finally got someone to come out, they did it very quickly. The tech had to replace a part that he didn’t have on hand. So he ordered the part and that came in within a week. Another appointment was booked and he came out and replaced it very quickly. Everything is working great since then. American Home Shield also did a good job on my garage door. I had to pay for the work because it wasn’t covered, but it was very quickly done.

There was an issue with the ice maker in our freezer and I submitted the claim by phone. It's quicker that way and everything was great. But it took two weeks to get the part. Not having the ice maker, I was really surprised how much ice we use on a daily basis. It's crazy. So I had to buy ice, which is not a huge deal. But this company is a major appliance repair company. You would think they would have parts on hand. But they had to actually order it then after it arrived, they had to get us on the schedule. So we were down for more than three weeks.

I submitted a claim with American Home Shield for the dryer online and the online process was easy. Then, Advanced Appliance Repair came out to fix the dryer and they were very knowledgeable in what they did. They knew right away where to look and since the repair, the dryer's performance has been phenomenal. Overall, I have been very satisfied with American Home Shield and would recommend them to others.

My wife's father was the one who told us to get the warranty with American Home Shield, and I don't regret it. I had multiple issues with appliances and American Home Shield fixed them all. Everything works now. The contractors who came out were decent guys too. They were all on time and they knew what they were doing. American Home Shield actually comes through unlike a lot of other insurance companies. You pay them for a long time and then when something goes wrong, they come up with a reason on why they don't need to pay. I didn't have that with American Home Shield. Everything worked out. The most recent claim was for the ice machine and when I called them, they told me what they expected. The next thing I knew, I had somebody show up. They fixed what they needed to fix and all I had to pay was $75. Better have American Home Shield. Otherwise, you're gonna be in trouble when you spend a lot of money that you shouldn't.

I had a lot of leaking issues. I had a bad faucet in the kitchen, the shower faucet was leaking, and the commode would leak sporadically. I filed the claim to American Home Shield and coming from the fact I didn’t have a water pressure regulator valve, it wasn’t covered. But other than that, it's not the first time I used AHS and I'm really happy with the service. I usually submit my claims online and I get an instant response. They tell me who's the contractor and they usually contact by that same day or the next. I'd get a call from whoever they contracted it out to schedule an appointment. Most of their contractors are pretty conscientious. Their contractor might be in a bad mood, but that comes with the territory. On the work, they usually do a good job.

We have a little water leak in one of the pipes and when I called to submit a claim to American Home Shield, the reps were nice, friendly and tried to help in every way. The contractor was polite and respectful. When I asked for a receipt, he told me he could write something down for me by hand but he could not give me anything because it was under warranty. Since then, everything has been fine and we haven’t had any trouble. I checked on it last week to see if I had any water leaking where it was fixed and now, everything looks good. Having AHS gives me peace of mind because you never know when something is gonna break. It’s another payment coming up every month but it’s one less worry if it is a big payment. I had a good experience with AHS and I recommended them to some of my friends.

The reps at American Home Shield have always been kind and helpful when we call to file claims. They give us the name of whoever is going to handle the claim and that person calls us to schedule an appointment. We've called American Home Shield twice, and with the AC, they had a problem getting a part delivered so they had to reschedule a couple of times but they always let us know. It has been a couple of months now since the repair and the air conditioner still works so the work the contractor did was good. The other issue, with the stove, has been fixed too. We like American Home Shield. They've saved us some money so we would recommend them. In fact, we've already signed my mother-in-law up.

There was a claim with the dishwasher malfunction, and it took the independent contractor a while to come out to get to it. We had to go through two different companies to get them to finally come out and fix the dishwasher because their wait time was two weeks or more. We went to a second company that American Home Shield set us up with, and that was not quite as long away, but it was still over a week before the independent contractors came in. However, they provided good service and appropriate followup. They completely fixed the problem and I thought it was handled well. American Home Shield has been good.

I am totally disappointment by the service and the ownership of issues by this company. I have reached out multiple times to the reps to get information regarding when the issues will be fixed. But have been asked to reach out to the vendors directly who do not respond at all. Very very bad customer service.

My garage door opener wasn’t working and it was a pain because we had to operate it by hand. I submitted a claim online with American Home Shield as it seemed to be easier than by phone, then the contractor came and fixed it. He was good, friendly, and professional. He fixed what needed to be fixed and it took a few days longer than what I would have preferred, but it wasn’t an emergency, so it was no big deal. If it was something that I needed right away, filing the claim online doesn’t seem like it would be as fast as calling somebody, telling them you need an emergency repair, and ask them to come and fix it. With American Home Shield, it seems like they’ll put the claim in the system and whenever the people have an opening, they’ll come and fix it.

When I had an issue with the kitchen sink, I submitted a claim online to American Home Shield. The contractors were very punctual but they had to come back because they had to order parts which got there a week after. They efficiently completed the job and since then, I’ve had no more issues. I would recommend them.

My dryer was making noises. I submitted the claim online and the site was friendly. But the first time I did it, I got confused, so I had it called in. But when I did my follow up with them, I figured out how to use the online and it works fine. I did the follow up on the same appliance. I wanted to make sure that I wasn’t gonna get charged the deductible, the fee that you would pay every time they came out. That wasn’t stated until the very end. That was why I had called initially because I wasn’t sure if I was gonna get charged or not for the same appliance because I just wanted to make sure that it was just a follow-up.