American Home Shield Reviews

Our furnace was blowing cold air and I filed a claim to American Home Shield online. They responded in 24 hours and sent out RI-Tar Enterprises. The first time they came out, their guy fixed the igniter and it corrected the problem for about 10 days. Then, the furnace went out again and he couldn't find the problem but suspected that something else was getting ready to break. He told me to shut down the furnace and restart if it happens again. After doing that three times in a course of a weekend, we had them back out and the guy came out and fixed the smart sensor. Our heat is working properly now. I was pleased with RI-Tar.

My microwave, which is part of a combined microwave/oven wall unit, began rusting and peeling inside about 8 months ago and now has grown to several spots. Upon researching this online I found 5 websites saying it’s time to replace, they are unsafe. I called AHS on September 24th to ask for service for the claim. Their selected company, National Platinum Service called that day and the technician was at my home on the 26th. The unit was so old there was no readable serial number or model on the metal plate. He took photos, called his boss and forwarded the photos to him. He left saying he was going back to do the report to AHS and they would be sent to them that day or the next. I waited 10 days before I called AHS because I had heard nothing from them. I was told they did not receive any information from the vendor yet, but they would contact them.

I can’t tell if AHS is legit or a scam... so far the service is the pits! On 10/12 Friday evening I noticed my freezer foods starting to thaw... I wasn’t sure if it was an issue yet so I moved the food to a deep freezer and turned up the dial to max and checked the next morning. I could see it wasn’t recovering and the fridge was starting warming up too. On 10/13 I went online and put my service order in and paid my $75.00 deductible. By Monday, over 48 hours later, I noticed I haven’t received any emails and my deductible payment wasn’t processed. I called and waited a long time until I got rep. I pointed out I put in a service and paid a deductible and wanted to know when I would be assigned a service provider... she checked and set me up for service again, I suspect so it would look like they were still in their time frame.

I had an A/C claim this summer. AHS sent incompetent service providers. After four failed attempts to repair the system, they finally they sent a competent service provider who fixed the issue. The incompetent people made the problem worse. Driving up the price of the repair to $2,672. The coverage is only $1,500. AHS refuses to pay the competent contractor the additional $1,100 so I now owe him that money. Does anyone know the name and address of AHS or their Registered Agent? I now must sue them in small claims court.

My experience with this company was horrible. My water heater went out and I've been going back and forth with this company about my warranty. They only called one company for repair quotes. I paid $100 for the repair visit. The tech informed me that it couldn't be repaired and that I would need to pay $538 for permits etc. At this point, I'm paying insurance which cost me $638. I've been placed on hold for a total of approximately 5 hours. I've spoke with over seven reps. from this company, still no resolution. American Home Shield is an AWFUL company!!!

My water heater stopped producing hot water and I put in a claim with American Home Shield. The tech came and it was great. He showed up on time, was a real professional and knew exactly what was going on. I showed him the hot water heater and he went to work immediately. He told me what was probably the cause, checked it out and it was exactly what he said it was. He replaced the core and some other stuff and the heater was working the same day. Other than the time it took to repair the heater, he was pretty quick. I always recommend AHS and I tell my friends I don't have issues with them. They are good with notifying people to come to fix what needs to be fixed. Also, the contractors call me the next day and come in a reasonable amount of time.

We have been with American Home Shield for seven years. We never had an issue that wasn't resolved and it was resolved very quickly. However, it is sometimes difficult to get a hold of their reps on the phone. Sometimes, you are on hold for 30 minutes before you can get to speak to somebody. But, once you get to talk to someone, they are very professional and things get handled quickly. Other than that, we had, over the years, a number of minor plumbing issues. And we have always asked for John & John because we have had good experiences with them. We had a heat pump that went out, and recently, my hot water heater started leaking. The quality of work done by John & John was great.

We've had American Home Shield for years and years. We own three properties and we have AHS on all three. When we came home from work and the AC unit wasn’t working, I tried resetting breakers and did all the sort of normal stuff. We tried to submit the claim online, but it wasn’t working. I somehow got a chat session up with American Home Shield and the rep allowed me to submit the service request by chatting because the website was not working. We would like American Home Shield to fix their website. It is terrible and it does not do anything for us. Every time we log in, it doesn’t have our name there. It says, “Enter your property address.” We do that, but it says, “You have no contract,” although we have three contracts. We put in an issue with American Home Shield to have the AC looked at on October 13th, but it is still not fixed as of today and it has been terrible.

The oven went out. I called American Home Shield and told them my problem. They were very informative and very nice. They got what we needed then and called a GE repairman. The repairman was really good. He ended up fixing the thermostat and it has been excellent since.

The microwave went out so I submitted a claim to American Home Shield over the phone. The process was easy and their response time as far as sending a contractor out was definitely speedy. The contractor was friendly and knowledgeable. He got the microwave repaired really quickly and after that it was like new again. I’m satisfied with American Home Shield.

I've got two claims going at the moment and neither one of them are over. One of them has been ongoing since the first of October. So I'm not too happy with the whole thing. The contractor started out by trying to fix my freezer door, and they said a part needed to be ordered. But that part has never come in. And every time I call, they say it's supposed to be in in a few days. But then, it keeps going on and on. They were also supposed to fix my washing machine and they said that there is one part of it and said the motor was dead and that they have to order it. I haven't heard anything about it now. I called American Home Shield about it but they didn't request that they would get somebody else. They should hire somebody that's more reliable.

AHS sent Joan's Electronics for our washer. The claims process was amazing. It turned out they were able to get the parts. I called to follow up, and they said if the washer was in stock, this would be how long it would take. I didn't know there were options and we've opted for them to replace the washer on a Tuesday, and I had it that Friday. The contractor was very good. They were in and out in no time. I'm very happy with AHS.

Submitting a claim online to American Home Shield is a heck-of-a-lot easier than calling them and waiting on hold forever. Then, when something was not working right with our pool, AHS got us SunBright Pool Services really fast and who called us within a couple of hours. The contractor came out the next day. We were home the whole time they did the work. They cleaned up the pool and did a good job. I love them. But the contractor had to get a part so he had to come back. He was knowledgeable and super nice. We needed the pool cleaned otherwise we could not go swimming. I am very satisfied with American Home Shield. Having a home warranty is great and a smart thing to do if you have an older home so I referred my clients to have one.

We filed a claim online to American Home Shield for our furnace. Their contractor who came was friendly and provided a good service. He made two visits and the furnace was replaced within a week. Overall, it's been a good experience.

My air conditioner quit cooling and I couldn't live with that. I called American Home Shield to file a claim and it was a holiday but the techs from Greenway Home arrived within 24 hours. They had to put two pounds of Freon and AHS paid $10 per pound, so I was charged $20 for that. I thought I was overcharged by Greenway and the cost was never adjusted.

There was a break in my drainage, and I couldn't use my washing machine because the water was coming in from my kitchen floor and sink. And where the pipe was corroded caused the water to go out to the back porch and washroom. When I submitted my claim to American Home Shield, they emailed and had me scheduled with a plumber for an appointment. But I wasn't at home so I didn't get it until late that night. They gave me a second appointment and when they called, I was at home. The plumber got in touch with me a couple of days later and he came at the time they said he was gonna be.

I called American Home Shield to have the locks changed on my new purchase. Pop-A-Lock Australia came out a couple of days later and I had a positive interaction with them. American Home Shield is reliable and they will get the job done. I would use them again and I would recommend them.

I had three different claims with American Home Shield. One was for a refrigerator that was leaking water and the issue was resolved. Another claim was for the dryer button that could not be pushed or pulled to turn to get started, and I also had a claim for the microwave light not working. When I put the claim in, their reps scheduled an appointment for the worker to come out. However, whenever I make a claim online, the reps automatically ask for my credit card information. The technicians who were in my home were very professional and very pleasant. Once, a technician came and did the work but he had to come back on an additional trip for one work because he needed a part.

When I file claims with American Home Shield, I feel that doing it over the phone is a little bit quicker than going online, so I usually call in and discuss with the customer service rep about what was going on with the particular item and they worked on getting somebody out there to see what the problem was. We recently filed a claim for our water heater and the contractor they sent was courteous and polite and the repair that they did was excellent. I'd recommend AHS.

Our air conditioner was leaking and was worn out. We called AHS and they explained to us what they would do in in-depth detail. They also told us who to get a hold of, so we coordinated with the contractor and they came and looked at it, did all the measurements and told us approximately what it would cost us. But we ended up paying a little extra ‘cause we paid so much for the Freon. It took more than what they paid for. But everything else went fine. The contractor was very good and cordial. He got here when he said he was going to, did everything he said he was going to and fixed everything. I would recommend them to others. And overall, American Home Shield was as good as anybody would be and everything went the way it ought to.

I had some leaking and a hot water dispenser that needed to be replaced. I submitted a claim and the Home Shield reps over the phone have always been nice and helpful. The first plumbers who came out when I first set up my account were not good at all, but the ones who came were wonderful and the nicest people. They were great and if I ever needed another plumber, I hope Home Shield will send them. I’ve already recommended American Home Shield.

I had one claim for the ceiling fan and another was for the outlet, and they've been fine since the repair. I submit my claims online and it's easy. American Home Shield's response has also been quick but the vendors don’t respond as quickly. They were friendly though and my overall experience with American Home Shield has been positive.

Our garbage disposal jammed up and I called American Home Shield to file a claim. I was told to wait for a call from the plumbing company. The rep I spoke with was very clear and I understood everything she was talking about. It took a day to get RK Plumbing, Heating & Cooling out and when they arrived, their guy said that the garbage disposal was jammed and it got gristle. Something in there was all crunched up so there was no way he can unjam it so he replaced it with the same style-model. Our interaction was excellent. Now, the garbage disposal chews up everything when I put a little more power for one. I'm very pleased with American Home Shield so far. I love having a warranty because their guys came and fixed the dishwasher and also fixed our air-conditioning three times.

My washing machine was throwing a code and I got a hold of American Home Shield. They treated me with real respect and asked me what my issues were and put me in a ticket. The rep did her job quite well. I called on a weekend, so nobody was around until Monday but it was nothing too bad. A gentleman from Comanche got to me as soon as he could. He looked at the washing machine, ordered a part, came back about two days later and had it working. Since he looked at it, I haven’t had any issues with it. This is the second time I’ve gotten to use Comanche Appliance. They’ve worked on a dishwasher issue before and every time that I’ve had them come out, they’ve been really well. All in all, having AHS has been well worth it. They’ve got great customer service and they’ve been good to work with. I’ve already mentioned several times to several family members and friends about having this company.

The claim submission process of American Home Shield both online and over the phone are fairly easy. I only had one bad experience with them when I called for the sink that wasn't draining. I disconnected the gooseneck and the guy who came told me that when I did that, it wasn't under warranty because it wasn't in the sink anymore. Then I had a claim for my stove and a technician from GE was sent out. He seemed to be very knowledgeable into his work and was professional in every way. He wanted to make sure that I understood what the problem was, what he was gonna do to repair it, how he was gonna repair it, and that might take a little extra time for a part to come out. The stove has been good since it was repaired.

We had an issue with our pool and we submitted a claim with AHS. We do that online 90% of the time and their website is pretty easy to use. But for this claim, we had a less than great experience with one of the vendors that was the first choice for doing things for the pool. It wasn't like he didn't know what he was doing on the pool. It was just like pulling teeth trying to communicate with him and he was not somebody that I really wanted to work with again. It would've been nice if online, you could request and see who was gonna call or text you before they actually contact you. Because it was a little awkward to have somebody contact you and you didn't like them.So, it’d be nice if AHS would tell you who’s gonna contact you, so you could say if you want another vendor.

I filed a claim for my air conditioning unit online. The contractor was wonderful and since the repair, the unit has been good so far. I will recommend them to come back anytime. However, I kept getting letters in the mail every so often stating that there had been a problem with my credit card and that they would not talk to my bank. When I called AHS, they said the payment has been made and that there was no issue. That’s one thing that I’m worried about ‘cause I wanna make sure that AHS gets paid. I think it was just a little computer glitch. Otherwise, American Home Shield would be the best investment one would make.

We went out of town and when we came back, our freezer wasn't working. I filed a claim online to American Home Shield. Their contractor came out the next day and he was very knowledgeable about everything. He didn't do anything though and said that he thought that maybe the door didn't shut. I've had no problems since and the freezer has been perfect. We recommend AHS.

I’m pleased with the coverage and service that I have with American Home Shield and it’s a good investment. When my garage door was sticking, the contractor of American Home Shield, Beverly Garage Doors, replaced a part of it and it’s working fine now. Their technician was very professional and on time. He also tried to explain to me why the door was not operating properly.

The ice maker in the refrigerator door stopped working and GE Appliances came out. The tech that came out was phenomenal. He was very considerate, and very polite. He is probably in the top one or two of all the techs that we have had over the course of my life. He explained what was going on and what to expect. There is a heater that comes on periodically and they believed that the heater stopped working. The tech used the heat gun and he was careful not to melt the heater inside the door. It defrosted the water that was frozen in the lines, but he said it was gonna happen again if the heater wasn't working, so they ordered the part.

I had a leak under the kitchen sink and apparently, it was the disposal where some pipes weren’t done right and it was what it ended up being. I submitted the claim to American Home Shield online but when I can get a hold of somebody, I’d rather do it by talking. But too much of the time, it’s hard to get through on their line. The contractor that came out from Pipe Solutions was very professional and nice. He did a good job and cleaned up. He did everything he was supposed to do and the service went well. American Home Shield has been a great company to work with.

I have a dishwasher that quit working and I went online to file a claim with AHS. The online submission system works great. The contractor came out thereafter and he found the problem. He then ordered the part and replaced it. Now, it has been working well. I couldn't be happier with AHS.

A man from Sears came out to fix our refrigerator that was not defrosting. We told him what was wrong and what parts he needed and he charged $100 for a diagnostic. He was here for 10 minutes and we were so aggravated that he was gonna charge AHS almost $400. That was a lot of money, but he sufficed it. We had to wait another week and a half for him to come back. He was supposed to come on Friday, so I took off work and sat there all day then he called at 3:15 to say that he was sick and wasn't coming. They rescheduled it for Tuesday, which is today. I talked to the Sears scheduler and she said he would be at our house between 3:00 and 5:00 so we didn't have to take off work. The tech said that the part that he had replaced was not working so he put another part in. It had been two and a half weeks total. We're gonna keep our fingers crossed that that did it.

I submitted a claim online to American Home Shield when our dryer was not drying. Their contractor came out fairly quickly, and I had a very good interaction with them. However, it took a while to get someone back out. But it was all reasonable. They had to order parts and I had things going on, too. The dryer has been operating well since then. I had a less positive experience with a different contractor for the water heater, but it got fixed. Having AHS's warranty has been worthwhile.

We've been with American Home Shield for a long time and used them for a good 20 years. We have more than one property with them and they’ve always been very attentive to us. We’ve sent them a bunch of customers and friends. We have split AC units here and when the motor on one of them went out, I called AHS. They have fantastic reps who are right to the point. They get the information and before the 24 hours pass, I get a call from the service people.

I submitted a claim through the phone with American Home Shield for my water heater and the whole transaction was really smooth. I tried to do it online but it was easier for me to talk to their reps. They told me exactly what to do. They also told me that they had somebody scheduled to come out the following Monday. The guy came out and he was really knowledgeable. He told me what the problem was and replaced the part. He also told me about certain things to look out for as far as turning on the water heater. He knew that I wanted to learn how to fix things so I can do it myself. Overall, the repair took an hour. I'm a new homeowner and I'd recommend American Home Shield to anybody buying a new house. It's really a handy insurance to carry and I found it to be immensely beneficial for buying the house.

We have two-zone heating in our house and the thermostat was old. In the lower level, it would no longer switch from off to cool, so I called American Home Shield to file a claim. I then got an automated response and I was able to follow the prompt to tell them what was going on. They came back to me almost immediately to tell me the name and phone number of the provider that would be contacting me to do the work and they automatically debited the $75 fee at my request. AHS chooses the provider and I am not able to choose my own plumbers. However, it has worked out for me every time and I’ve never had a bad experience with any of their providers.

Every time I’ve called AHS, they’ve responded quickly and they’ve taken care of the issue. Recently, I called them to submit a claim for a dryer and my experience with that was great. There was a bad control board in our clothes dryer and after we contacted them, the tech was out within a couple of days to look at it. He diagnosed the problem very quickly then he ordered a part. As soon as the part came in, he came back and fixed the dryer. So it was back in working order in about a week and we've had no problems since the repair.

I called American Home Shield to make a claim when my dishwasher quit. I told the rep what had happened and she scheduled Dale's Appliance Repair Inc to come out. They came out and fixed it right quick. When I first signed up with American Home Shield, I bought this house and I didn't know what kind of heating system I had or air conditioning. I thought it was a heat pump, but it turned out it was not. It is natural gas on my heat and electric on my air conditioning. But, I called in to make sure they all had it down right on the records and I was told that I was covered on both of them.

The blower in one of my air conditioning units wasn't working. I called American Home Shield and my phone was answered in a relatively quick, if not completely reasonable amount of time. I spoke to a person which I always appreciate, and told them it was not an urgent issue. But within 48 hours, I had contact from Aire Serv of Coastal Carolina and after the first contact, I had service on-site within 24 hours. The techs that came out were very good. They fixed it during the same visit as they had more than sufficient repair parts on board their truck. In fact, there was no ordering of parts and there's no scheduling of the second visit. I rate that as outstanding. In addition, the technicians were polite and proficient. Although I wish AHS' answering service could be a little quicker, I was impressed with their attention and responsiveness to their online service.

I have been with American Home Shield for many years. We used to have two homes and I have their service in both our homes. Though we sold our home north and are now living in our home in Florida, I've continued to keep it. We've had many claims with American Home Shield. A number of years ago, they replaced our air conditioner and ductwork. When my microwave broke, they replaced it too.

Our dishwasher fell apart and we filed the claim to American Home Shield online. They sent a repairman out and it took him a while to check around. But the dishwasher was older and they couldn't find any parts. So we were told we would get a new one. American Home Shield offered us one but we decided we wanted a different one. So we went and bought a different one and sent the receipt. Then they sent us the money that they offered, which was very close, and we got one we wanted. We were happy. Aside from this claim, the contractors they send are usually good. Once, we had someone who came out but my husband went behind and fixed what needed to be fixed. But on the whole, they are good and we recommend them.

When I had some dampness in one of the bathrooms downstairs, The Lindsay Company came out. But the technician said that it might be a leak in our attic from our air conditioning drain pan. The plumber should have taken care of whatever he needed to take care of. Instead, he said that it was an AC deal, not his. I paid the claim of $75 and now American Home Shield is asking for another $75 because they called an AC guy. I'm not paying that. I called and made one claim. If they say they need payment because of the AC guy then that's beyond my control. It's really silly. Plus if they're gonna send somebody else, they should at least call and let me know. I got nothing. On the other hand, I am getting the emails that I need to take care of my account.

So far, I made three claims with American Home Shield for my air conditioning and heating unit. I did the first two online and I did the third one over the phone. American Home Shield's online site was very easy to use. Submitting a claim over the phone was fairly easy as well. We haven’t had any issues with the contractors. The first time they were here, it was because the unit was freezing up and it just needed to get cleaned out which fell on us. We know our warranty only covered parts. The other two that followed were because of a same problem.

When I made my contract with American Home Shield, I told them that almost all my appliances are brand new, but I still wanted them covered because I wanted to keep going with them. One of the things that broke was a brand new LG refrigerator (less than a year old). American Home Shield sent somebody over who looked at it and said it’s under warranty, so it will be replaced, but people who can handle LG are needed and they don’t. They called American Home Shield and a second person was sent over. He said not to worry and they'll take care of it. He called American Home Shield and they called a third company that came over.

I submitted my claim over the phone for my boiler and it was easy. However, every time I call AHS, they inform me that I am giving the new contract number and I don't understand that. Willy, the technician from Perfect Temp LLC who came, did an outstanding job. I was informed of what my issues were. There were parts required for the repair so he had to come back out in a couple of days. After the repair, everything has been good. I'd tell friends that they should give AHS a call.

Hooper Appliances worked on my refrigerator and my dryer. They’re a really reputable and very good company. They know their stuff, so I always want to ask for them ‘cause they know my appliances and they’re incredibly competent and reliable. They'd tell me what’s wrong and that they need to order a part, or tell me what’s wrong and say they got the part on the truck. I always try to do business with them because they’re honest and positive. They been straight shooters all the way. In fact, they had told me the last time they repaired my dryer that I needed to get my dryer vents cleared out. I asked them who they recommend and they gave me the guy’s name.

American Home Shield does a great job. The last claim we had with them was for a plumbing issue and it was good in general. When I submit my claims for service, I no longer like to do it over the phone because I always have to have a credit card with me and I’m never at the house to call through a landline phone. I’m a real estate agent, so I have direct contacts with people there that I’ve had relationships with for 10 plus years. So, sometimes, I text them to submit a claim or have my office do it online.

There was something that was burnt out in my oven. I usually call American Home Shield but I was online at that time so I tried submitting the claim online and it was really easy. It was easier than calling and waiting for somebody to pick up. Then, the contractor came in and it took him no more than about 10 minutes to install it, make sure it was working properly, and check anything else that was wrong with it. He did great and we had a nice conversation. He’s a veteran too, so it was one of those things that we connected.

I prefer to call in when submitting a claim but calling it in or doing it online, either way, works. I like the contractor and all of them was fine. But they couldn't figure out what was wrong with my washer. They had to keep on coming out so many times. But they got it done and they were good and like experts. The last man who I told about it figured out what was the problem and finally ordered the part and got it fixed. Everything’s working fine.

My dryer stopped working in late August, so we put in a service request to have it fixed. A company quickly came to look at it (we have used this company through AHS multiple times and they have always been great) and said that they would have to order a new control board through AHS and would be in contact with us, but suggested we call AHS for any issues in the meantime. Being busy, about a month went by without hearing anything about the part or when our dryer would be fixed. I called AHS and spent close to two hours on hold. They said the part was on back order and they were "so surprised" that no one had updated me on the situation and gave me a date that the part would be in. The date they gave me came and went and I still had a broken dryer. I called them again and spent about an hour on hold this time. Again, they were "so surprised" I hadn't been updated, but the part was still on back order and would be in the next week.

The worst customer service of all time. On hold for 45 to hour, every time I called. Looking to get a Plumber to my home then 45 min to find out about my bill. The Plumber they sent was the only good they did. Joe from American Heating and Cooling he went an extra mile, had problem fixed in a day after calling, 5star.

Submitting a claim to American Home Shield was easy. The door of our refrigerator door was not working. I started the claim online and I finished it over the phone. Their response time was very good. The contractor was very professional, courteous, kind and informative. After the repair, the refrigerator has been working great. Having American Home Shield was well worth it and I recommend them. Our experience was very positive and I've been telling people about it.

I usually submit my claims with American Home Shield by phone. It’s better to talk to somebody. I recently filed a claim for the garage door opener that wasn’t working, and a guy came to test it. He had to order a part, and when the part came three days later, he came back and fixed it. The garage door opener works better now.

My washing machine would quit spinning and the clothes would have water in them. I called a serviceman from AHS. He came early in the morning and told me he was tired. He shouldn’t be tired between 8:00 and 9:00 in the morning. He also smelled like alcohol and didn’t have his equipment with him. He had to buy a wrench, and then, he came back and fixed the washing machine. I used it a couple of times and as it was spinning, it would make a bunch of noises. I couldn’t use it so I called to get him back, but I didn’t get a response from him.

I went online and filed a claim with American Home Shield. Doing that was easy and it felt faster than doing it over the phone. However, I had to call their customer service line because I initially thought that my dishwasher was the one that was leaking and that I needed an appliance person. It was actually my sink and I needed a plumber. The phone just rang and rang. I called multiple times and I couldn't get a person. Thankfully I wasn't charged for cancelling one contractor and getting another. The contractors came out the next day and they totally understood what they were here for. They fixed the problem and it was great. American Home Shield gives me great peace of mind and I'm very pleased with my experience with them.

I've filed claims for my AC and my dryer to AHS online. Their site is very user-friendly but then when I went on today, I didn't quite understand if I was filing a claim for my garage doors or it was the opener against the wall. Also, I have a service agreement with another company wherein they will come out to do my air conditioning unit twice a year. They came out in late August and wanted to charge me $6,000 because they said the unit needed replacing even though when their tech messed with it, it kept running. On the other hand, when AHS's contractor came out, the young man they sent did an outstanding job. He fixed the issue the same day he came out. When he finished, my utility bill was cut in half.

We tried to get our garbage disposal switched out and got a horrible company. They did not want to submit the claim through the proper channels because they wanted to keep the money for themselves. We refused them and we ended up paying twice and having to call somebody else besides AHS to come in and replace our garbage disposal. With that as our first experience with American Home Shield, I had second thoughts and asked my husband if we made the right decision by getting this insurance. Lo and behold, shortly after, we had an issue with the air conditioning and our experience was completely opposite in a very positive way. The air conditioner company that came out was absolutely wonderful and very professional.

The ice maker had stopped working and I called AHS right away. AHS sent RC Appliance for my refrigerator and they responded quickly. They didn’t have the part on hand, but had it three days later. They came back in, popped it in, and everything was working fine. Getting our refrigerator back online brought our daily lives back together. We had remodeled the house about 18 months ago and put in new all new appliances, with the exception of the refrigerator and water heater so I appreciate AHS being there. I did not have to worry about any big repairs coming in. That to me is comforting.

I've had some good luck and some bad luck with American Home Shield. Lots of times, I can call a repair company and fix the issue cheaper than what American Home Shield would. What gets me on the whole thing is that, if it's a high-end appliance, they won't pay for it. They're just gonna pay for an entry-level. That's not a very good business sense of their part because if I'm trying to insure a nice appliance, whether it's Dacor, Sub-Zero, or something like that, and if it goes out, then they should pay for a replacement of that instead of a low-end GE that you get at Walmart. I don't know why that is because they know upfront what you have when you list your appliances. Also, that's not right because you've already spent the money on the thing, so you're paying for insurance on it and it shouldn't matter. Other than, I hadn't had a whole lot of issues with them.

I submitted a claim online when my AC was not cooling and somebody was scheduled but it took four days. When I had 87 degrees in my house, that was not pleasant. I couldn't sleep. It was too hot for all of us, including my poor pets. Then on the day that the contractor was supposed to arrive, they called in sick. We had to reschedule and that's when Airflow came in. They came out within two days. But it took quite a long time and I wasn't really happy about all that.

Our icemaker wasn’t working and I called in a claim with AHS. Their reps were great. They promptly scheduled someone for me and the contractors were excellent as well. They identified the part needed then ordered it and came back about a week and a half later to put it in. They texted me when they were on the way here, and just did a great job. Now I have ice again. They were in and out fast and polite while they were here.

I had a claim with the air conditioner and there was a problem trying to get appointments set up with the contractor because the answering service didn’t have any kind of voicemail. Every time I'd call, it would just ring and no one ever answered the phone, and it was hard to get in touch. The contractor would call me when I tell them to call me at work between this time. However, they would call me at home, when I told them I would not be there. It was a back and forth thing before I even got an appointment. When the contractor came out, they did something, but they didn’t tell me that it wasn’t complete. I got a phone call a month later saying they had to come back and hook up something for the heat, and they told us not to turn the heat on. It was air conditioner season, but we had some cold spells, and I didn’t know that.

I would recommend American Home Shield. They do what they say they are gonna do, unlike some of the other places that I've had. When water began pouring out of the dryer and the washing machine areas, I got the water shut off and I called AHS. The reps were very nice and they said they would get somebody lined up then call me back which they did. They told me that a guy was coming. The guy called me the next day and confirmed that he was coming. He was very professional, polite and was on time. He fixed what he said he was gonna fix. He walked me through everything he was doing and explained why he was doing it. When he was done, he made sure it was all cleaned up and fixed up. He took care of the problem and he even took a looked through another pipe area that was not related.

There was a loud noise coming from my air conditioner that was vibrating the whole house and it was crazy. I made a claim online with AHS and their website was great to navigate through. They then had somebody call me immediately. We set up an appointment, then the technician came out and fixed it. A part of the installation got stuck in one of the motors and he removed that and made sure everything else was working. He was very professional and he was here for half an hour. After the repair, the AC has been working well.

It was summer and the AC stopped working. At first, it wasn't kicking on and then, it was making an odd noise when it tried to kick on. We have three units in the house and I quickly realized which one it was. We shut it off and I submitted the claim to American Home Shield online. The next morning, I got an email saying somebody will get ahold of me within 24 hours. I got that pretty quickly and then, the Budget AC Heating & Plumbing folks contacted me the next morning and came up later that day. They were great, friendly, professional and they figured out the problem and fixed it that same visit. We've had no trouble since.

Submitting a claim online with American Home Shield for a dishwasher repair was very easy. Their website was straightforward. The service guys were very polite and professional. They fixed the problem, and they also gave me some additional advice on how to keep the dishwasher running well. The repair got my dishwasher working. If you have an older home like mine with older appliances, AHS is something you should definitely look into.

The claim process at American Home Shield was reasonably fair, and it wasn't difficult at all. I had two work orders for two different buildings. One was a house and one was a flat, and they were both plumbing issues. After submitting my claim over the phone, the contractors who came out were good. Although my experience has been positive, you have to be patient as far as the time. If they give a window, they may not always make it within that window. But so far, I have no problems with my plumbing since the repair. If I had to do it all over again and choose another vendor, it would definitely be American Home Shield.

It took a good minute to get someone on the phone when I called in to submit a claim with AHS. They asked me what the problem was and I told them that the stove was not getting any electricity. I called on a Friday and it took approximately four days for the contractor to come. My father said that the contractor was good and didn’t take any time. The contractor was very knowledgeable and went straight for the problem. The repair went well and I haven’t had any problems since then. I love the experience of having AHS because it saves me money and time.

The ceiling lights in both of my rooms were hanging down and weren't working properly, and Sean Electrical Mechanical came to fix it. Every time I have electrical problems, I have to call American Home Shield, then I ask for them. They are good, so I prefer them. They came to my house four or five times. The other electricians American Home Shield was sending out before really didn't seem to know what they were doing. For instance, my back porch light wasn't working and the guy said he had to cut a hole in the wall and extend the search. I said no and that I wanted another company to check it out.

My AC quit working and American Home Shield sent out Temple to fix it. The men came and took care of the problem. Then about three weeks ago, we realized that the commode in one of the bathrooms was cracked. I called American Home Shield and they sent a contractor. He looked at it and he claimed that we broke the commode ourselves when I actually thought it had been made when it was molded. It just took a number of years where it was leaking under the floor, as we had earthquakes around. Maybe the shaking of an earthquake opened it a little bit to where it started to leak.

I called American Home Shield recently and I was able to speak to someone in a minute. However, when I called back to speak to them, it took them almost two hours. When I call, I don’t wanna be on the phone for over an hour waiting to speak to a representative. That was very frustrating but I like AHS and if there is an issue, they get me to a contractor.

We’ve used American Home Shield on a few occasions, and so far, we’ve been pleased with the results. We recently had a claim with them when we had what seemed like an explosion in our oven, and it turned out to be not an explosion. Something was warping a little bit under the heat and it would warp to the point where it would snap, making a loud noise. It sounded more serious but it wasn’t. The repairman just needed to replace that piece of sheet metal. The contractor was very good and helpful. It was the same guy that we had the very first time we used AHS. His demeanor and professionalism were excellent and the problems that we’ve had AHS out for repair have not reoccurred.

Our air conditioner wouldn't turn on at all. The thermostat looked like it wasn't getting any signal. I usually submit my claims with American Home Shield over the phone and their customer service is good. They respond. However, when I called on a Friday, they told me that they couldn't get someone here until Monday. It wasn't an issue at that point because the weather had cooled off, but if the temperature had been 100+, which happens in Arizona, that would have been an issue. AHS sent Sure Temp Air Conditioning and the guy who came out was able to address the problem quickly and efficiently, which was good. I feel good about American Home Shield's service.

Some time ago, I filed a claim through American Home Shield's website for the heating at my place in Nerine Court. Using the website was pretty easy but then the timeframe for getting the contractor out was a little unsatisfactory. AHS said that a contractor would call within 24 hours. Even though the contract called within 24 hours, they wouldn't give us an appointment until four days thereafter, unless it was an emergency. Still, they did a good job when they arrived. Others should go with this warranty company.

When I closed on my home, I called American Home Shield to have the locks in the home re-keyed. The rep that I spoke with looked at my policy and stated that they were waiting on payment from closing to activate my account. But she went ahead and scheduled a person to come in and re-key the home. And then, I got a call back later that afternoon with the company's name and when the tech was gonna come. The tech came on time and was very professional. He made sure all the locks worked and he even fixed some doors that were not closing all the way. He went above and beyond and did good quality work. All the keys are working and everything's going good so far.

AHS is a good investment and money well spent. When I submitted a claim for my washer, I received an email correspondence within a couple of hours from the contractor. They let me know when the techs were gonna come out and we got that scheduled. Then they came in and repaired the part that had a problem. After that, the washer was up and running with no issues at all. They were very clean about what they did and very professional. Then, the thermostat was bad on the refrigerator and AHS was super-fast in responding to my claim. I submitted the claim the night before and the guy was at the door first thing in the morning. He came in, looked at it, shut it down for the day, and let it all defrost. The next day, he came in with a thermostat which took him about five minutes to put in. He ensured the product was good and working.

I had problems with four different appliances all at the same time. I had a broken knob, then the other one was my spring on my microwave door where I couldn’t close my microwave door. I also had a leak underneath my dishwasher and thought it was a plumbing thing, but it was leaking in my wall. It was like a hose that was busted on my dishwasher. I also noticed my washing machine making loud noises and it was like a ball bearing that went out. I submitted my claims to American Home Shield over the phone as I can enter only one claim for one service if I do it online. Though I've had some difficulties with it in the past, this time was easier.

I had a dryer that was given to me and I tried to get it to operate, but it wouldn’t. I called American Home Shield and I was given an appointment. Though I’ve had good rapport with American Home Shield, dealing with some of the contractors that I had was shaky. My interaction with the first company that I was supposed to have was interrupted because I was hospitalized for a little while. They got in touch with American Home Shield and by the time I got out of the hospital, I tried to get in touch with them, but my case was switched over to another company.

I went to American Home Shield's website to submit a claim for a leak in the upstairs bathroom that was going down into the kitchen ceiling. They responded within 24 hours, while the repair company, Jim Bennet's Plumbing, responded in 48 hours. The guy who came out was informed and I had a good rapport with him. He sealed the leaking upstairs shower pipe that was running across and that repaired the problem in one appointment. I liked the promptness of AHS and that they return calls. They give feedback and follow-up, as well as Jim the plumbing gentleman and his receptionist.

American Home Shield sent out Precision Appliance to repair an ice maker and we were happy with what they did. But on the washing machine claim, a part was going to be more expensive than the washer was worth, so it ended up being a situation where AHS offered to replace, but they couldn’t find the replacement that was the right size. They wanted to replace it with a full-sized one which wouldn’t fit into our closet. Trying to call their appliance replacement department is a nightmare. Literally, my average wait time was over an hour. I called them on four separate occasions and it happened each time. Then I finally waited them out and they gave us a credit for purchasing a new washing machine. But it was so painful getting through that process and it took weeks of trying to call them and trying to get them to respond to emails before we finally got any resolution.

I went online and submitted a claim with American Home Shield as my dryer wasn’t drying. It was a very quick turnaround time where they called me back and set up an appointment. Someone came out to the house, checked out the dryer, and they had to order a part. After a week, the part came in, then the technician came and installed it. He also told us that we had to get some other things done to the dryer, like our vents needed to be cleaned. He was very knowledgeable, and he also gave us a recommendation, which was better because I felt like I got two for one.

I have been a customer of American Home Shield since September. We just bought our house and having my lock re-keyed seems like a good idea. With AHS, I have to wait a long time when submitting a claim over the phone. Although the tech AHS sent out wasn't able to make it the first scheduled time, I rescheduled it days later and he was on time. He was very helpful.

I always had issues with my refrigerator and it would always be the ice maker. American Home Shield sent out a company I was familiar with, Accord Appliance. They handle everything in this area. I told everybody who came out that it was the ice maker and to replace it because I know that refrigerator is a lemon and that's what always go out on it. So, I went through a bunch of stuff where they were gonna replace it. I would talk to the company where the technicians would say they were gonna recommend that and then I would call the company and they would say they were not gonna do that.

My air conditioner had a motor issue. I submitted a claim to American Home Shield online. The contractor knew that I have a daughter who was slotted for a double lung transplant and so I can't be without air conditioning because it affects her breathing and he came quickly. He had been here before so he was really nice. After the repair, the air conditioner has been excellent and I'm happy.

I had a leak in the ceiling in the master bedroom. I thought it was an air conditioning issue and I submitted a claim to American Hom Shield. Air Squad Heating & Air Conditioning came out and they said that that wasn't the issue, then they left. It turned out to be a broken pipe. They called AHS who set me up with a plumber. Innovative Plumbing then came out. The tech went out to the garage, took a look at the water heater, and found the leak. They called his dispatch and contracted AHS. They fixed the leak and replaced the water heater.

Every time I've called American Home Shield, they've been great to get back to me very quickly, and I'm very pleased with them. When my dryer wasn't heating, I submitted a claim with AHS online, which was super easy to do. The contractor showed me why the dryer wasn't heating up the way I thought it should. And then he suggested a fix that I could do, and I did it. The dryer is working fine now.

When I file claims, it's a mixture of online and over the phone. If I’m on hold on the phone, then I’ll go online. I like the website and recently, it’s been more online than on the phone. One time, I had the electrical guy come for the outlets downstairs. Then another time, we weren’t getting hot water in the bathtub. And everything has been operating well since the repair. We have two homes and we use American Home Shield for both. It's extremely valuable and we always recommend the company. In fact, we told out kids to get American Home Shield too.

I had two clogged sinks and a clogged toilet. I submitted a claim online to American Home Shield and AAA plumbing came over. They were very professional, nice and friendly. They fixed the problem for me. They unclogged them and it’s been working great. However, American Home Shield needs to get some better quality technicians for the air conditioner. I had trouble with their air conditioner technician a while back where they wanna take a week to get to me. It was summertime and it was a busy time but they seemed like they didn’t wanna be very helpful. And every time I have problems with my air conditioner, it seems like the technician they have doesn’t really want to provide a very good service. Other than that, I haven’t had problems with anything else.

I usually submit my claims to American Home Shield online as it is quicker to get in. Their reps have always been very responsive. When I had an air conditioner claim three weeks ago, the contractor came out to see it and he was able to resolve the problem. A contractor came yesterday for a furnace claim which I filed recently. He was knowledgeable, helpful and explained what and why he was doing it while he was doing it. Since we have been with AHS, we have made three calls and we have renewed the policy once. Their service has always been exceptional because they call me back within three hours when I file online and the contractor usually contacts me within four hours.

The contractors that American Home Shield has sent out were excellent. They’re reputable, credible companies in my area. I’ve had established rapport with most of the individuals who work for them and they were friendly, dependable, and reliable. The only issue I have with American Home Shield is getting through the initial claim because it's difficult to reach them. You’re on hold on the phone for about 15 minutes, so I usually put my phone on speakerphone and do chores while waiting to get through. However, once I get through, everything works fine.

We had a plumbing issue under the sink and we submitted a claim to American Home Shield over the phone. The contractor was very nice. The only problem with dealing with a warranty company was that they were not as prompt as when you deal directly with a contractor, but they were always very nice and cordial. The plumbing issue took two visits and it has been fine since the repair.

The air conditioner wasn’t keeping up in the summer so I wanted someone just to check it out while it was still running. And then I thought our furnace was old and I also wanted them to look at that when they came out. I heard that if you try to call in to American Home Shield, you can never get in so I filed the claim online. Their response time two days, which wasn’t bad. The service from the contractor was below average though.

Our pool equipment was having a couple of different problems. We submitted a claim over the internet with AHS and their website was user-friendly, but it was not very informative. The categories are too broad and their website doesn't show that a particular item is not covered. One time, I filed a claim and paid $125 but when the technician came out, he said that it was not covered. Of course if I went through the policy, I would have confirmed that. But they should have that upfront on their website and I should be able to see it while I'm submitting a claim online. For example, under plumbing, it should say the things that are covered and the exclusions. Whatever is in the contract, that should be on the screen before I hit submit.

I live in Honolulu, Hawaii where the average temperature is mid to high 80s. Unfortunately, my central AC started raining down on my floor. The local service provider came out in a timely manner to inspect my AC. It turns out that a part was cracked and needed to be replaced. 10 days later, and no one contacting me, the local AC repair company could not locate the part here on island. They asked AHS to supply the part. Over a week later a part was ordered, supposedly. The part was supposed to arrive in Honolulu yesterday after waiting 10 days for it. Lo and behold it did not arrive. I had spoked to an authorization supervisor, Ms. **, previously. She would or could not provide me with a tracking number at that time. She advised me that the AC repair company received that number, which they did not. I was told that I would receive my service charge back for the inconvenience and that was now almost 2 weeks ago, no refund yet.

Our AC wasn’t running and it was hot in the house. I went online and filed a claim with American Home Shield. There was a little mix-up. It was like on a Friday and the email said I had to call them and I thought they were gonna call me. But other than that, it went okay. Our AC is working now.

When my back door light switch would not go off, I called the claim in to American Home Shield. The representative I spoke with was great and very helpful. Then a technician from Electro-Tech South Texas came out. He was great too. In fact, he came so quickly that it made my head spin. He happened to be close by. He stopped by and got it fixed. Everything has been great since.

My pool heater would not work, so I submitted a claim online. The next day, I was reached out. Then, A1 came out to look at it and said that it was not repairable. Hence, they replaced it, and the replacement has been great. The process took 48 hours. The contractor did a very good job. He let me know what was going on every step of the way, so I was very pleased. American Home Shield has been very good. I filed the claim early in the process after getting that, and sometimes I wonder what that does to premiums, but, I guess, time will tell.

American Home Shield is the best. The experience I had with the person that fixed my bathroom was very good. The contractor was on time and cleaned up after themselves. They did a good job.

When our AC stopped working, I filed a claim for it with American Home Shield. They gave me a number and told me I'd be hearing from the contractor. But two or three days went by, and I haven't heard anything. I called back, and I told them I didn't hear from the contractor. They said, "Here's his number. Try calling him." I tried calling him, I tried texting him, and I haven't heard anything. So I called them back and told them I needed somebody else to come out. They finally gave me somebody else. The company who came out was really cool and good. Their guy was here within a day and he replaced the transistor and fixed the problem.

We had three different refrigerators having problems. One of them was leaking into the fruit bins at the bottom. They were filling up with water every few days. Then, another refrigerator had the ice and water on the front of the fridge, and that fridge has not been working for a while. When I submitted a claim to American Home Shield, I did it over the phone partly because we had multiple appliances and I was hoping to get it under one claim, which we did. Their reps were helpful. They let us know everything was covered and they connected us with a serviceman.

The American Home Shield rep I talked to when I submitted a claim for the exhaust fans was very helpful. He set up the appointment and it was quick and easy. Then, the service technician who came out was very knowledgeable, professional, and nice. He came and looked at the exhaust fans, figured that they needed replacing, and bought or got two. He came back and did the reinstall. And the whole thing took less than four hours. The exhaust fans seem to be working just fine since the replacement. If anyone asks about AHS, I would tell them AHS is responsive and good value.

I had a bunch of drains backed up and they were clogged. As I was new to submitting claims, I called American Home Shield to ask what to do about somebody coming in for the plumbing. They gave me a contractor's information and Aaron Rooter came out the day after. It was quick. The plumber asked me what the issue was, checked everything out, and fixed it. Having the drains fixed improved the day-to-day operations in our home. I was charged automatically for that and I have not had any problems with AHS so far. It was a good experience.

We had a leak and American Home Shield sent a contractor who fixed it. We had another claim where we needed our microwave fixed. But there were so many bad reviews on the contractor that I cancelled. It said that the contractor doesn't fix what they said they were gonna fix. With such a reputable company as AHS maybe they want to think about getting a better contractor as far as the appliances go. We asked for a different contractor but nobody ever came.

I love American Home Shield. We have been paying for 19 years and we've had a water heater put in for $75, as well as a new condenser, air compressor, and air conditioning. When I submit a claim, I do it over the phone and their customer service agents are wonderful. Also, while I've had a couple of different plumbers out a couple of times, they were all professionals. AHS sends out the right people. Recently, I had a new well pump installed and its electrical failed. A guy came and fixed it. The response time from the time that I called in a claim until I've heard from a contractor is incredible, and it only takes half an hour sometimes. I couldn't be happier with American Home Shield.

The fuse of our AC kept tripping out and every time I had reset it, it wouldn't stay on. I just the call the number on my AHS packet, and the lady was very helpful. Moore Air was there the next day and the customer service and the quality of their work were phenomenal. I would use them again in the future. Since the repair my AC has been running like a top.

I find it very difficult to work with American Home Shield sometimes. Their callback times are bad and sometimes their customer service people are obnoxious. But I’ve called their main office a few times, and they’re always nice. Some of the contractors they've sent out have been great too. One fixed my AC which was great. But the contractors they've sent for my refrigerator came out three times but couldn't fix it. So, I just bought a new one. They've also sent three different plumbers for a claim. One of them didn’t speak English and I couldn’t understand a word he said. He also broke the valve in my basement. But we just called our own outside plumber to fix it.

There was an issue with my AC and I filed a claim for it with American Home Shield. Their online system was very effective and the claim was taken care of without any much to and fro. The contractor, Stockdale, came in fast and their dispatcher was very good. They told us what we needed to do and when the next appointment for the repair would be. They were here within a specified time, and the technicians were very good at communicating with us too.

I used the cleaning feature of my oven but when the cycle finished, it wouldn't open up. The handle was stuck. I went to American Home Shield's website and filled out the appropriate sections. It was an easy process. I got a call back within a day and they set up an appointment. A guy showed up a couple of days later and he was totally professional. He explained everything he was doing while he was doing it. I was totally satisfied. He took a look at the unit and told me that he had to order a part. Then the part came in and he called me back the next day. He came and installed the part, and it was done. I'm glad that I have American Home Shield. When folks ask me who I have, I tell them I have them. I know there are other services like this out there but they are the way to go.

We recently filed a claim for the pool. Something was leaking in our pump. The pool guy American Home Shield sent was great. We had another claim for the dishwasher. The soap container won’t open, so you have to put the soap in and leave it open and then the jet-dry part won't work at all. So, there's residue left on the dishes, if I wash them in the dishwasher. Our dishwasher guy came to check it and said he had to order a part. He told us to just wait and that he would be in touch with us, but now, it's been well over eight weeks since we heard from him. Considering everything, I’m still happy with my experience.

We filed an air conditioning issue online with AHS and their website was fairly easy to use. The provided company called on the phone but I was traveling that day and I would have to pay a fee for the emergency or weekend thing. So, I had to wait until Monday. But I did the math and it was still fine. They came out in a pretty timely manner and fixed the AC quickly. The issue was on the drain and everything worked once they came out. I was very satisfied with my experience and I'd tell others that AHS was very nice to have. It was very relieving to know that we weren’t gonna have to pay out of pocket if the air conditioning unit went down.

I had a garbage disposal that was leaking. I called American Home Shield and I had a very good interaction with their reps. They were very helpful. They took my information and said that I would get a call within a certain timeframe. Then I got a response right away by text from the plumber. He came out and he was very professional. He replaced my garbage disposal and so far, it has been working great. I liked the promptness and the way that American Home Shield handled my claim. I had an excellent experience and it made me glad that I took the service.

When I call American Home Shield to file a claim, they send me an email advising me who got assigned to the contract. If I don't hear from the contractor shortly thereafter, I call them to try and schedule an appointment. One time, Blanton Appliance came out for the ignition of my dryer that wouldn't heat. The tech said the problem had to do with the knob and he fixed it. It was fine thereafter but then recently, it stopped heating again and so I scheduled for them to come out once again. AHS' warranty has met the needs that I have. I recommend it to others.

The light of the refrigerator was melting the casing on the top, so we had to completely unplug the light. And then I started having problems with the freezer, so I tried to get my claim submitted with American Home Shield for it. But they said that I got a preexisting condition in this light bulb. I told them to not fix my light bulb, but fix my freezer. But they said no, so I emailed the CEO of the corporation. They forwarded that to the executive customer complaint department and they had it taken care of.

We had a claim with American Home Shield for the air conditioner and it took a little while. The parts weren't available at the time and it was the busiest season or the busiest time of the summer. It was up in the 90s. Also, we had Tommy Garner Air Conditioning and Heating come out and charge the refrigerant. We went through the same thing again. It was a leak in the coil unit, so a second call came in for it. Then, they came out and they made a determination it was beyond economical repair. They dropped a new condensing unit that upgraded it to the R404 and made it EPA-compliant. Then, they put a new coil in that would work with the outside unit.

Our freezer and fridge quit cooling and it took three guys to come. It gets over 100 degrees here in Bakersfield and getting an air conditioner fixed is a nightmare. We can’t make it a month without air. The first guy came and the unit initially needed a part, so he came back with the part and as he was putting the part in, there was something else broken and he said he couldn’t fix that. The second man came and we explained to him that the other guy said it was a Freon issue and the second man said the part will be put back on. We told him that’d already been put on and off, but he put it on, took it back off and left. The third guy came and he fixed it.

I've had to do several claims through American Home Shield and none of the companies they sent me had been bad. The recent one showed up when the timeframe was and they were helpful and professional.

American Home Shield sent Greenway Home Services for an AC issue and they stopped 5 times. They didn't figure out the problem until I found out what it was. I told them about it so they changed the duct under the house. After the technician changed it, I smelled something was not right the next day, so I called Greenway back again. The technician went under the house and found that the duct was loose. He didn't fix it the right way. He just put duct tape around it and he left. I told him he had to put duct seal and zip tight then put the duct tape. He told me he knew what he was doing. After he left, the duct became loose again. I called Greenway, they stopped by, and the technician put duct tape again. He said nothing was gonna happen to it.

There was a piece broken in our dishwasher one time and the sink was leaking. I filed a claim online to American Home Shield and they sent out an excellent contractor. However, with AHS it's not $100 for just them to come out. It's only $100 for a certain period. I wish there wasn't a fee for different kinds of services. For instance, if I'm calling for plumbing and at the same time I have an appliance issue, those are two different services and I have to pay $100 for each. Still, I'm satisfied with AHS.

My air conditioner has a hole in the u-coil and is still not resolved. North Carolina says that the outside unit has to match and the u-coil has to match something about pressure. They're not gonna replace the outside unit, although they're all the same age of about 18 years old. I have to replace that and have everything resolved before it gets hot again. American Home Shield gave me a good price of $1,800. They sent their vendor American Air Conditioner and the owner's wife said it's $2,800. That created a gap and when I talked to American Home Shield several weeks later, they still said it was $1,800. When I finally get the $1,800 and we get it all installed, I'm wondering if they're gonna try to hijack me for another $1,000.

I always call in if I have to do a claim and it’s a hit and miss with the reps from American Home Shield. They were nice people but half the time, they gave wrong information. So, it was frustrating. Also, you can never speak to a supervisor so, they’ve got lots of customer service issues on over the phone experience. They also have very bad vendors that come out, their customer service is so-so and they have a horrible wait time but they have a very cheap premium.

Our air conditioner wasn’t cooling and American Home Shield sent a contractor but the contractor couldn’t do it. So then, a second contractor came out and said it would have taken a crane to get it off of the building. He also said that it would actually be more economical to replace the ac rather than getting a crane. It was no good using a crane so I ended up getting a new ac. AHS gave me $325 on something and I ended paying the rest. Other than that, the $75 charge every time I call in is not spelled out in the contract. It talks about a fee but it isn’t very clear.

My air conditioning was not working right. The contractor AHS sent cleaned everything and they said the thermostat was bad. They put a new thermostat in. When it got cooler, I went to turn the heat on and the heat will not work, but the emergency heat will. So AHS sent another company out last week and something about the circuit board was disconnected so I need a new circuit board now. So we don’t know if the guy who was here before did that or not considering we just bought the house in February.

We’ve had American Home Shield for a long time and they have always been really good. When my refrigerator went out, a repair guy from Mr. Appliance came to look at it. He was great and I was on a first name basis with him after the refrigerator problem. He came out three times but he couldn’t fix my refrigerator. He called American Home Shield and told them that. Then I called them the next day and they said that was fine. They turned me over to claims and they said they would find a model like I had and give me an allowance on whatever it was. Then a week later, I got a check for a new refrigerator. Not having a working fridge for weeks was an inconvenience, but nothing spoiled and I got another refrigerator. Although it was a little bitty one and I had to take everything out, it worked out.

The ceiling fan wasn’t working. I called the claim in over the phone and it was an easy process. Oldham County, the contractor sent by AHS was good. I really liked them. They came earlier. They told me they would be here between 12:00 and 5:00 and normally, I wouldn’t be able to run errands ‘cause I wouldn’t know what time they would be coming. But they called me around lunchtime the first time they came out to see about the problem, and they said they were on their way. And I loved it. I was able to go out and get some things done. Since the repair, the appliance has been doing fine. So far, so good and I’ve told different people about American Home Shield.

There was a time when my washer broke down and I submitted a claim online to American Home Shield. They had somebody show up and the tech who came looked at the washer. He said it was broken from the inside and gave us directions to follow. He also explained how we would be contacted by American Home Shield afterward. I received my email from AHS and the directions there were fairly simple. I picked a washer and it was delivered within a week. Getting the new washer made it a lot easier for us because we had gone to the laundromat twice at that point which had cost us a lot of money. Ever since we had AHS, any claims we’ve had have been handled quickly and without complaints from us. I've told my neighbors to get a warranty from this company.

American Home Shield is worth the investment. I had my AC out for a planned cleaning and it turned out to be the compressor. AHS sent somebody out and diagnosed it. The contractor got the part in and came back, but the part they put in was defective so they ordered another one. AHS approved the order and the contractor came back out and fixed the AC. I haven’t had a problem since. I submitted the claim online and the website was perfect. It was user-friendly and it lets you know exactly what you need to do.

We had a problem with our air conditioning and American Home Shield sent somebody out to repair it. The technician added Freon to it which took care of the problem for about four months. But all of a sudden, the air conditioner stopped cooling altogether. So, we called in another claim. A gentleman came and found that the Freon level was good, but there were a couple of other issues with some of the motors or the mechanism. He repaired it and within the next day, the house was cool again. Now that it turns cold outside, we use heat more than the AC, but the air conditioner is working okay.

My air conditioner was having some issues that came to light when I had my regular inspection done and the techs who came put a hard start on it. American Home Shield came out and checked it out and tried to fix it but there was nothing they could do. The tech was professional and informative but there really wasn't much that he could tell me. He checked everything and said that the unit was clean which was what I paid the local company to do for me on a regular basis so it was like I spent the $75 fee to reaffirm that the other company did a good job.

I've used American Home Shield once and I've been happy with my experience thus far. I have a refrigerator that dispenses water and ice. The water part didn't work and the ice part was frozen up. I filed my claim online and a gentleman came out and replaced the gasket. He also told me what was wrong with the fridge. Other people should get AHS' warranty.

I used to submit claims to American Home Shield by phone then I went to do it online. The process was easy and the contractor they've sent out was excellent. Both times, I’ve had the same tech come out. The recent claim was for the heater. It was just blowing cold. The tech who came out was the same person who did my AC when I first moved in. He and his assistant were fabulous. They were in and out and had the problems solved in minutes. Since the repair, the heater is performing perfectly. I've had a very good experience with American Home Shield.

I submitted my claims with American Home Shield on the phone at first then I started doing it online. I find their online site is fairly easy to use. They replaced the oven in my house and I almost just bought it myself because it was such a pain in the backside to get through to them. I would be on hold for 40 minutes at a time, and I was very unhappy about that. We were having problems with the oven and when the serviceman got there, he said that the tag with the model number was so old that it was half gone. He had no way of knowing what to order for it. He decided it needed to be replaced. The lady I talked to that had something to do with appliance purchasing was really nice. She called me back when she said she would so I found that refreshing.

The heat in my furnace went out because of a part that was bad. I went online to file a claim with American Home Shield and the actual menu choices for the problem I had was a little confusing. I picked one at random that I thought could've fit, but I was still able to get pointed in the right direction. I got there at the end of the day but they probably could put it more in layman's terms. I'm a HVAC guy, but I didn't know if it was the furnace or the heater. Luckily, I picked the right one. A contractor came, replaced the part, and was also able to do the seasonal service on it. So, it was very nice. Good quality of work was done and the contractor was perfect and was anything I would expect from any professional company. I've had a good experience with American Home Shield so far.

There was an issue with my water heater, and the first people that came out said that it was not working because of the fact that it was connected to a solar-powered water heater, which was never on. So, I had to get another person to come out and American Home Shield was trying to charge me $75 for another person to come out because it was a different diagnosis, when they said I wasn't gonna get charged if it wasn't a different diagnosis. They were saying that I wasn't covered, but when the second people came out, they said I was.

I had a couple of issues at about the same timeframe and all three things were taken care of in a timely and very professional manner. I usually call the 1-800 service number when I have claims and that tends to work out best. One of the issues was on my pool then the other one was on a trash compactor. We had an issue with our dryer as well and American Home Shield pretty much got companies that were able to get out to us in a timely manner. We had one issue with the pool company but American Home Shield sent someone else out and they were beyond measure. So we didn't have any problems with them at all the second time around.

I had routine maintenance on my furnace and AccuTemp, the company that I used, told me I had a crack in the heat exchanger. I called American Home Shield, which what I usually do when I submit claims, and their reps were very pleasant. American Home Shield sent a company out, but the contractor told me he couldn't find it.

My tenants said one day that the air conditioning just stopped working, and I called that in. It's actually easier to submit the claim to American Home Shield over the internet but I had poor data on my phone at that time. I spoke with three different contractors. The first one was alright and it was easy to schedule and coordinate with my tenants. The contractor came over but they were not able to fix the AC. I think we were misdiagnosed when that happened. We were then referred to some other contractor but when I spoke with the guy, he said they didn’t deal with this kind of service. So, we were forwarded to a third one and they actually asked specific questions regarding the issue. They also thought that we were misdiagnosed and so they sent someone out here. And now, the AC is all fixed and everything is fine.

We have two AC units, one is upstairs and the other one is downstairs. The upstairs unit was struggling on keeping its temperature. I submitted those two to American Home Shield online. It was convenient for me as I work in a place where I can't keep my phone. Almost within an hour or two, D&G Service reached out and it was very quick. They came out, looked at it, made some minor repairs, checked the Freon level, and had to put more coolant in it and it worked fine ever since. They have been professional, got the job done quickly, and didn't ask for additional funding. We're really happy with the AHS purchase and the fact that it fixed a couple of things we had so no issues at all.

I have a GE refrigerator and its compressor went out. I called to file a claim to AHS and the person whom I spoke to was excellent. However, I had a lot of problems with the technicians who came out thereafter. The first guy who came was talking about how expected tips as soon as he walked in. I asked if he didn't get paid for doing the work and he explained that he took a pay cut. He said he was only getting $80 for the job but then he should get $150. He also said that the problem was the compressor and that it would be two or three weeks before he got the part. He took off thereafter and I called AHS to say that I didn't want that guy back in my house. That technician then cancelled everything.

I've had good service from American Home Shield but there have been times when I've been disappointed. I don't believe they're staffed sufficiently enough to take phone calls. I have complained about it to my account representative numerous times. It is much easier and much more efficient to deal with things electronically, which is what everybody wants you to do now anyway. But you get horrible service when you try to call them with a claim.

We recently had a claim with AHS regarding our Jandy control system. The motherboard was totally non-functioning or defective. They sent a technician here and he had never seen anything like it. It’s a very common system here in Florida but he seemed to be very puzzled and stumped by the whole thing. He was on the phone talking to his supervisor but they finally figured out something. They put a new control motherboard in it and then he came back. It took him at least three trips.

One time, I had an issue with a bath switch and I called American Home Shield. Their contractor called me the next day and we worked out a schedule wherein they would come out a week later as I had some family stuff. When their tech arrived, he was great. I would not have a home without a warranty. I've had AHS on all my properties and their warranty is definitely valuable. The time that I did switch to a different company, I came right back. Their guys are awesome.

An air conditioning tech was sent on 9/1/18. The 1st company, couldn't find a problem but asked that I give them $450 cash to recharge the system that was charged less than a year ago. Luckily AHS agreed to send second opinion co. It's now 11/2/18, on our second company, and they cancelled appointment for 3rd time. It may be time to contract with quality providers, this is crazy. Good thing it's almost winter, this is ridiculous.

We called and left a message at American Home Shield to request plumbing service for the bathtub to repair the stopper and to stop a leak. When the plumber arrived, he said he could only fix the stopper. We called American Home Shield back and they said the plumber should have called them (he said he couldn't) and that we would have to pay another $75.00 for another service call. This has happened more than once with American Home Shield. Their service is unsatisfactory.

I called AHS and told them the problem with my swamp cooler. The reps were very polite, helpful, and said they would have somebody right away. They also told me the contractor who would be coming in. Their contractor came out immediately and checked it. They told me I needed a new one and got one. They then put it out and had it covered. The contractor was very nice and polite.

When the controller board in my AC was dead, I submitted a claim to American Home Shield online and the process went fine. The contractor came out for one day, verified that the controller board was the problem, ordered the part, came back, and installed it. It was pretty painless. The technician seemed to be a very confident and nice guy. He was thorough, and everything seemed to be right.

Our dishwasher wasn’t working and American Home Shield initially sent out a dishwasher repairman. It turned out to be an electrical issue and now, they had the electrician come out. I submitted the claim for that online and the website was pretty easy to use. They were able to fix the problem in a timely fashion, and everything went well. The tech was very polite and he called me when he was on his way. He was prompt and he fixed it very quickly. Everything is working good, so far, and it was an overall good experience with AHS.

I had electrical and air conditioning issues, and to my surprise, both were handled very well by American Home Shield. A couple of years back, I had them and I was treated like dirt. This particular time was very good. My air conditioning went out and I couldn’t figure it out so, I called American Home Shield. The contractor came and said that I had a short in my outlet. I told them I have never heard of such a thing because it wasn’t at the fuse box and it wasn’t one with the circuit breakers. He said my air conditioning unit was plugged into it and the outlet itself went bad.

The booster pump for our swimming pool that is used to work with the automatic pool cleaner went out. I submitted a claim online with AHS and the fellow that came out here checked it. He was very quick in his response, found out that it was defective, and replaced it with a new one. I got really good service from him and I was happy with the way everything was handled. And since the pool pump was replaced, it's been doing its job.

Our dishwasher completely stopped working and my husband put in a claim online with AHS. We got a call from Fort Bend Appliance, the repair company, and they told us that they have received the claim and that they would come out and repair the unit. The person who came was very nice and he wanted to make sure that he did the job to the point where the dishwasher worked. The first time, he didn’t know for sure which part that had gone out. He did kind of a patch job but it only worked for a week. The second time he came out he said he narrowed it down to what he had tried. He replaced the heating element which was a pricey part. Now, the dishwasher works fine every day when I run it. American Home Shield was very responsive when we filed the claim and I’m happy to recommend them.

Water was dripping from overhead vent on a Friday and I called AHS the next day because I know nobody was gonna come out on a weekend. It was about Monday when the contractor came out and it wasn't dripping anymore. But there was a little stain around the vent where it was dripping. Also I have two teenagers, and the contractor asked them if they knew how to get pot so I'm not real happy with that company. I was gonna call the company and let them know because that was not appropriate. They also had sent somebody out before who did not address problem with my son's wall air conditioner. But the next guy that came out fixed it. Overall, I'm happy with American Home Shield, just not with that air conditioning company. I've been with American Home Shield for years and I always recommend them.

We have American Home Shield on the property that we inherited from my folks, and when there was some water that we found in the window well, we called it in with them. We had Red Wing Plumbing come out through AHS but they did nothing except to come out and diagnose what the problem was. They were correct in their assessment, but it wasn’t something that they were able to do themselves. We were able to take care of it through other sources. I have a handyman that is able to do those kinds of things. Nevertheless, American Home Shield did a fine job.

I like to speak to a person when I submit a claim to American Home Shield, but it has become very difficult to get a hold of the reps on the phone. There are long wait times. It used to be easier when we first joined AHS a long time ago. It's easier to submit claims online, even though I don’t really care to use the computer as I use the computer enough. When my air conditioning wasn’t cooling, I filed a claim with AHS and the contractor that came was excellent. He has been to my home before and the guy is polite. He knows his stuff and keeps the air conditioner working, although it is old, screwy, and not functioning properly. He had to come back a couple of weeks later to add Freon because the temperature wasn't cold enough. I need to call him again because the AC is not keeping a steady temperature of what it should be. I would recommend AHS and I've told several people that it helps to have their warranty.

We're realtors and I think American Home Shield is the best in the country. Not only do we recommend them unto our clients but we've also had them on our personal home and some investment properties that we've had. And it's always worked out great. My children also use it and I highly recommend it. When we spoke with representatives on the phone, they were very professional and accommodating. The contractors have always been prompt as well. They have even been quicker than what I would've anticipated. Most recently, an individual came out and fixed the air conditioner. We had purchased a duplex and on our side, the AC had quit putting out cold air. I think it was a capacitor that needed to be replaced. My wife filed the claim online and I know the individual who came out. He does very good work and I've since referred him to my daughter for work at her house.

When my outside light went out, I submitted a claim over the phone and I was contacted by American Home Shield's contractor the next day. The only problem I had was that they should have told me that my policy only covers inside lighting or inside electricity. They charged me since they knew it was not covered under my contract. They need to be clear about that. Other than that, I've been with them since '99 and the quality of repairs that they've been able to make has been great.

Our pool pump had a crack and it was leaking water. We called American Home Shield to submit a claim and a couple of days later, the repair company contacted us. The guy who came out was great. Since the repair, the pump has been working great.

I've had AHS for a long time, and I had the best contractor that AHS has ever sent to my house. His name was Antonio with First Class Plumbing. He took the time to explain to me what the problem was and what he was doing to rectify it and why. He was very thorough and very patient. He also walked me through how to prevent it in the future. He didn’t have what he needed on the truck but he got it very timely. He was also very personable and professional. He made me a priority while he was here and respected my home. He took his shoes off, put on some little slipper things that they carried and cleaned up after himself.

I mostly had services at American Home Shield so most of my experiences have been good. They're usually very prompt and responsive. My air conditioner got checked and they helped me with that. Then they also helped with my ice maker. They had a good coverage on that. But they have very fine lines on some of the services that they support. I had two things that were not covered. One was about my garage door and the other was about my pool. I submitted the most recent claim online and it was easy. The site was very user-friendly. However, they claimed that they covered the pool but they did not cover all the wiring in the pool. And I think animals cut the line so that was my problem. I wish they can have more extensive coverage so that you don’t get that disappointed when they call. But they don't necessarily cover everything in the home and people should be careful. But other than that, American Home Shield is good.

My AC in Killeen wasn't cooling. I called American Home Shield and talked to someone to get my appointment with a technician scheduled. When I found out within an hour or so, I called Kane Heating & Air Conditioning and told them that they have something coming their way from AHS and I'd like to set up an appointment with them. They did the job by the next day.

We've only had the one experience with AHS so far, but it was good. It seemed affordable and it had good ratings online from what I read. When our air conditioning unit's fan blade wasn’t working, I gave them a call and they scheduled through a local company to have somebody come out. The contractor was really nice. He showed up promptly, he was informed and seemed very well-educated in air conditioning units. He had the part ordered and it came in the next day. It was really hot in the house and once the contractor was able to fix the AC, we were way more comfortable. Everything was resolved and it was easy.

I've been using AHS for years and I'm happy with them. I'm not happy with some of the contractors they've sent, but the most recent one met my expectations. The technician that AHS sent out for my Sub-Zero refrigerator was excellent. He had to order a part, got the part, and he fixed the problem. The reps from AHS were courteous and prompt. So I was happy with the whole experience.

I had a washing machine that had an internal fill valve malfunction and it was leaking at the time. The water went down to my subfloor. $27,000 later, everything that had been done brand new in my kitchen and laundry room had to be torn out. Triple S Plumbing came out via American Home Shield but they were not able to do anything because their guy didn't resolve the plumbing problem. He said he wouldn't touch it because of the hole that was there that needed water abatement and because there were molds from a previous leak. He also He told me that I needed to call SERVPRO. That situation ended up where I had to file a claim again with Sears. Eventually, I realized that the malfunctioning washing machine that was in the claim could have been replaced by AHS so I had not ought to have bought it myself. Despite the issues, their reps have been very helpful and AHS did a good job for what I asked them to do.

Our water heater inside was leaking. And then outside, there was a leak in one of the pipes as well. The contractor sent by American Home Shield fixed the problem. However, they had mentioned that they were gonna come by at a certain day but they didn’t come by. I had to call them about a day or two after, but they apologized. They meant to call me. The water heater that they had ordered had not come in yet, so they were unable to come by. But once it came by, they were able to come right out. Then they came out within the time that they stated. They were professional, took care of the problem quickly, and did not do any damage or uncleanliness to the house.

We had an AC issue where there was no cool air coming out of it, so I submitted a claim with AHS and they gave me the information of the contractor that was going to inspect it. They said they were supposed to call me within 48 hours, but I never got a call. That was a Friday, so on Monday, I ended up calling the contractors, and they told me that they could do it that day. Somebody came in and he said that there was a Freon leak and they explained whatever it is that was going on in my AC. They were able to fix it and I’m happy. AHS does a good job, responds really quick and they send good contractors that make sure they fix whatever needs to be fixed in a timely manner.

One time, I had a problem with both my washer and my dryer at my rental property. The dryer was screaming and making a bunch of noises. On the other hand, the door switch of the washer was going out and I had to press the door really hard for it to come on. I called my issue in to AHS and their reps were very good. They sent a tech from Stewart's who came within 24 hours. He called me because he had to pick a part up which happened to be the right part at the time for the washing machine. Though he had to come back another time for the dryer, he was still very cooperative and he fixed it. Other people should always use American Home Shield. The few times that I've used their service, it has always been very good.

I call in the claims and American Home Shield dispatches one of their approved vendors, and the vendor then does the repairs. I’m very pleased with the recent service from the contractor. My refrigerator kept losing temperature, and now it works fine.

I’m a real estate agent and my daughter was selling her house, which we were getting a home warranty for. I started doing some research and figured American Home Shield was the best one to get for the money. I always had a Public Service worry-free contract, which is good, but it’s not complete. I realized that a home warranty is so much better than having the worry-free contract. We purchased a warranty for the property she sold and I purchased a warranty for my house too. I still carry the worry-free contract for the next month or so because I was a little shaky about not having maintenance because I’ve always had something and I’m by myself.

I would usually call American Home Shield, tell them what’s broken and they send somebody that’s appropriate with whatever is broken and recently, I filed a claim for the garage door. I’m an Uber driver, so I have to leave quickly. So the garage door not working properly has been a nightmare. Before we had AHS, we had people try to fix it and they just did shoddy little work on it and they didn’t fix it.

The fan of our air conditioning unit outside wasn't turning off which caused the system to overheat. I submitted a claim to American Home Shield, but I did it online because calling in takes forever to get somebody on the phone. I've tried it before and sat for two hours waiting to finally get somebody on the phone. Sometimes it's quick, but most of the time, that would take a long time. Their reps have been professional every time I interacted with them, but the wait time is too extravagant.

There are times when you try to call American Home Shield for anything where you will wait on hold for 45 minutes and have to hang up and when you call again it's the same thing. I hate sounding like I don’t like foreign people, but sometimes, people answer that you really can’t understand. They’re limited in the English language as to the words they understand. Everybody has that complaint.

My mom and stepdad were very happy with American Home Shield. Their burner was out and something else malfunctioned with the stove, so they called American Home Shield to fix it. However, AHS decided it was too much to fix and that they would just order a new one. It took a couple of weeks for them to resolve it. My mom and stepdad also phoned in a claim for the AC unit that was in a lake house which was far to any of the providers and was hard to try to get somebody to come out there. So when the contractors came, everybody was very happy. And in both times, they were very happy with the contractors that were sent out.

I submitted claims online with AHS for my washer and my ice maker. The whole user interface, the ease of submitting the ticket and getting things scheduled, were all fantastic. The technician took a look at the icemaker, went out and took apart the washer. He ID’d the parts that he needed and they were able to get those secured, and then the work was scheduled. He ended up injuring himself so I thought we were gonna have to postpone it for a week or two, but then they managed to come in on a Saturday that worked for us and for them. They knocked it out and I was very impressed with both the professionalism and the willingness of that kind of existing field tech who brought a junior tech with him and used it as kind of a training experience. I was happy to be a part of that as well.

It’s more convenient for me to file a claim over the phone. You can get a lot of feel from a conversation and get the element of tone. Dealing with the reps of AHS has been favorable. My water heater was replaced, however, I’m not in love with AHS because it cost me $900 out of pocket to bring the water heater up to code. But other than the fact that they didn’t cover everything I was hoping that they would cover, I got a timely response. I was connected with two different organizations that were both very competent, very adequate. They came on time. They did what they had to and were fairly neat. I would definitely recommend AHS.

The dishwasher broke three weeks after we moved into our home. I went online with the handy app that American Home Shield have, and submitting the claim was all done with a push of a button. It's very convenient and very simple. The first tech that came out was outstanding. He gave us the straight scoop that it was irreparable. The dishwasher pump was seized up and he said that it needed to be replaced. He put in the requisition thing, and then I got a call back from American Home Shield in a timely manner. They gave me my options as far as what units were available and what my choices would be. So, we selected the replacement appliance. But it wasn't a good experience because when the appliance came in, the company that initially was coming out to install, was useless.

I've had a great experience with American Home Shield up to this point. Having the warranty is convenient and the service is exceptional. It's well worth the money. When I had issues with my appliances, they said because my issues were all appliances, just one person would come out. It's only one claim. The buttons on my washer didn't work right all the time. The ice maker made ice sporadically, and the dishwasher was leaking on the floor. Submitting the claim was simple.

We called American Home Shield and submitted a claim for our air conditioner. The company they sent out had to come out four times for the same thing. They wouldn't listen to my husband. He told them what was wrong with the unit but they just said, "We gotta do this." They had to go change the part, and then they had to get another part. Then they took something off and broke something, so they had another day to work on my AC. The whole repair from beginning to end took four days when it was 90 degrees and I was having a breathing problem. Despite the issue with the contractor, we never had a problem with AHS itself.

MY AC wasn’t working and I called American Home Shield to submit a claim. They sent out a contractor, Infinity Air, and the tech came out and said that the AC was low on Freon. I questioned that because I had put in that unit in 2013, then the compressor went out in 2016, so the AC has only been used for one season. Still, the tech put in three pounds of Freon, which I had to pay for. But the AC still didn’t work right and they put something for the leaking. Then they said that the coils were bad and they ordered one, but it was the wrong size and was too big for the AC. They told me that it would cost between $2,000 and $3,000 to replace the coil, but they just needed the coils cleaned. They also overcharged me for the Freon and I called them to get my money back, but they wouldn’t give me my $160 back and that was a waste.

The water in the sink wasn't going down and I submitted a claim to American Home Shield on the computer system. They responded pretty quickly. They sent out Ideal Services Plumbing and my husband said it was great with the contractor. The issue was some kind of plumbing outside the house. Their guy went around the house and opened up the plumbing.

I turned on the heater of my AC unit and it died on me. It had no power, so I called AHS. They sent out K&J Mechanical to check it out but they weren't able to fix it. So, I called AHS again. They sent an electrician out and they fixed it. AHS is pretty proficient when I call. Usually, they give me some contractors and the contractors call me the next day or that day if I call early. However, everything is automated. So, I have to wait and press to talk to a representative so I could actually explain. But other than that, it's great.

AHS has been great and responsive to any complaint that I may have. I always go online and put in my request and before I know it, I get an email and then a phone call from the vendor. All the vendors that they've sent had been good although there have been one or two companies who weren't great. There was one company who was great but they didn't work weekends for religious reasons so I had to bring somebody else in. I bought an older mobile and I expected wonky things to happen so I keep the American Home Shield policy. I put in a claim for my back bathroom which didn't have any water pressure and they sent a tech who was very nice and cool. I have also suggested to lots of people to get AHS.

It's almost impossible every time I call AHS. The hold time there is too long. But the two times I filed a claim, I've just done it on the recorded line and it's been pretty straightforward. They were responsive. By the time I got off the phone, I had a text message with the company that was gonna service it. They have an automated system where you can request help and that usually dispatches someone out or creates a ticket for the issue. What impressed was even though it wasn’t resolved the first time, they stayed on top of it and checked in to see if it was working, and was squeezing me in as they have a bunch of appointments. They were pretty flexible. I wish it had been done right the first time, but it seems to be working fine now.

I am very impressed with American Home Shield. They're very responsive and automated. Once you get your account set up, you don’t need to sit online. If you have to call in, make sure you got 45 minutes if you got to call in on a midday. But online, you can just log in and submit your request. When my water heater was broken, I opened up a claim online and requested a plumber to come out. The plumber came out, said the water heater was shot and needed to be replaced. So, he then gave me an estimate. He came up with a couple options and I found the water heater that I wanted to do. I opted to move to a gas in-line, which was a lot more, so AHS gave me a cash-in-lieu offer on it. Then I got the cash, and I installed a gas fired in-line water heater.

AHS' customer service was nice and very helpful. When we had a claim for our air conditioner, they helped in finally finding someone to come out. They had some contractor that they used but he didn’t wanna come out because the payment system was messed up. AHS got that resolved and the contractor came out and fixed my air conditioning. He was fine. When our light switch was messed up and didn't work, I called in my claim to AHS and pushed a couple of buttons. Someone called me and set up a time to come out. A contractor came out and the light works now.