American Home Shield Reviews

American Home Shield has been wonderful. My only disappointment is that they don’t cover gas fireplaces. And so, I’m having another company come out and look at my gas fireplace today. But other than that, the contractors that AHS has sent out here have done a really good job. They’ve been efficient and very knowledgeable.

When we did laundry, the washing machine would drain, but it would drain into the basement floor so the drain sack. Then some of our floor drains in the basement were clogged apparently. When we purchased the home, we knew we had the warranty. We called American Home Shield and they said that they will be in touch with the contractor, Hensley Plumbing. Their technician contacted us, looked at it and told us what was going on. We paid out $75 deductible online, then he came, did the repairs, put a dent in, rooter the drain, and everything has been perfect. He was prompt, thorough and did a very good job. It was a very positive interaction with American Home Shield.

When my stove stopped working, American Home Shield's response was quick. I go online when filing claims because it's easier. A technician from Sears came and he was very talkative. But he knew what he was doing and he did a good job. A part had to be ordered and the following week, the technician came back. The stovetop has been working. I’m very satisfied so far.

I’ve always been extremely satisfied with the service that I’ve gotten from American Home Shield. When our toilet kept running and wouldn't shut off, we filed an online claim and their contractor, Drain Go, came. Whatever they did worked and the toilet quit running after one appointment.

When our clothes dryer quit heating, I called American Home Shield and they filled out the paperwork. The next day, a guy showed up, replaced the heating element and we’ve been in business since. We've been with American Home Shield for three years and the experience has been great with them. The people who have been out are very professional and courteous. They also seem to know what they’re doing. AHS is worth having.

I submitted a claim online to American Home Shield for fixing a 220 outlet and within 24 hours, somebody was here. I talked to the contractor for a while and stood around while they worked. I was quite pleased with their professionalism and experience.

My garage door started acting up and then all of a sudden, it quit working altogether. I filed a claim to American Home Shield online and they told me that I would be contacted by the garage door company within 24 hours. The next morning, I got a phone call from the company and they set up the appointment for two days after that. The guy came out on a Monday, looked at the garage door and diagnosed that it had a broken part. That Friday, he came back out to replace the part. When he put in the part, however, the garage door started doing the same thing it was doing prior to him working on it. So, he told me that he was gonna have to replace the entire garage door opener. An appointment was scheduled the following week and he came out and replaced the whole thing. Everything is working great now. I've already talked to my brother about getting American Home Shield and he's looking into it now.

You call for service after you've paid for 2 years. The contractors show up. Never diagnose properly the first time. Then you wait days for parts that they can buy at Lowe's/Home Depot. 4 weeks/dryer. This time CNJ Services LLC came out to diagnose our water heater. The repair guy said it was the electricity and to call an electrician, which we did for $40.00. Not the electricity! Call AHS again, they reschedule for a second time. My husband loses another 3 hours of work to wait and CNJ Services LLC - NO SHOW. We call and they tell us it will be another 4 days until the parts come in. How do they even know what parts to order when he said it was the electricity to start. Come to find out he contacted the manufacture on the side of the water heater and ordered parts for free. (Again, what parts he said it was the electricity?) Both companies are scams and have no customer service. I hope Mr. Rex Tibbens can sleep at night running his ** company.

Called to find out why they would not fix my garage. Was hung up by a supervisor named Mike employee # **. Worse customer service ever!!! This company doesn't stand what they advertise as they charge you and then don't want to fix or replace the product when they can't repair it!!! I can't wait to get rid of them. They are the worst warranty provider I have dealt with. I can't believe they are still in business.

Don't take my word check out others feedback! Playing the lotto would give you a better chance of getting something in return opposed to purchasing an American Home Shield coverage. Save yourself the problem and look elsewhere.

Have placed 10 service calls for A/C, furnace and pool equipment this year. 80% of calls have required multiple visits due to incorrect diagnosis, ordering of parts, and prolonged periods of waiting for each. Each call is $75, cost of warranty is $750, $1500 total so far. If each incident were priced individually with private service providers, I most likely would have paid more at this point. However, the service and subsequent repairs would be much faster and accurate. For example, if your A/C is broken in July or your heat is broken in November, you should expect to wait up to a week or more to have it repaired. Whereas, if you contacted a service provider directly, they would move and behave at the speed of competition.

Navigating through the American Home Shield website is super easy and I love it. I filed a claim for our air conditioner that wasn’t blowing right. It wasn’t getting cold and was leaking. My mother was very happy with the contractors from AC Pros who came out. They walked right up with their business card, which no one ever does. They were very professional and she highly recommended them. It used to be hard having an issue with the AC issue but now that it is working, everything’s better. American Home Shield is great and I highly recommend them.

A light on the stovetop wouldn't go off and American Home Shield sent somebody out and he fixed it. I had AHS last year and got them again this year. They send out good people to take care of what needs to get taken care of. I have dealt with other home warranty companies but so far, AHS has been upfront with me. And they had done what they said they were going to do and I would recommend them. Their fee to have someone come out is higher than most of the other places that I've dealt with. But, people get what they pay for. When I sell the house, the warranty is going to go with it, and that’s one of the pluses on the sale of this house. I am very happy with American Home Shield.

American Home Shield has been really great so far. I file a claim on their website most of the time and then they send somebody out. Some of the contractors have been really nice. The most recent claim I had was for my refrigerator and I'm still waiting on them to fix it. But the contractor that AHS sent out here the first time was rude. The guy was from ACE Appliance and he called me on the phone before he came out here. He asked what was going on and I told him that I thought it was the compressor. He then said that he would be here the next day to look at it. He showed up and told me that it was the compressor and that somebody would be in touch with me before lunch. But I never heard back from him.

The hot water heater refused to give me hot water, and it was leaking on the floor of the utility room. A new hot water heater did the trick, but I had to pay a bunch of money, and I’m real angry with American Home Shield. Niebuhr Plumbing said that the pipes were not the right distance for the connection, and that American Home Shield would not pay that. So, in addition to the $75 service call, I had to pay for some connections to be made. So, it’s the hidden charges and things that American Home Shield will not cover that has got me good and upset with them. I had another claim with a problem with them, and that one was even worse. They're giving lousy service and I’m not happy with American Home Shield.

American Home Shield responds well when I submit a claim. All the contractors they've sent have been professional and they always get my problem fixed. I filed a claim over the phone for my water heater and the process was easy. It's difficult on the weekends, 'cause I'm in the construction field too, but it's fairly quick. It's also a hard moment right now because of the hurricane and it would be tough to get anybody. Nevertheless, the water heater's bladder that had gone bad was replaced and everything has been fine now. I've had American Home Shield for many years and everything's good. I'd recommend them too.

The control that stopped the dryer when it was time didn't work. It would just keep on running and it wouldn't shut off automatically. I submitted a claim to AHS online, and the contractor they sent out was very nice. After figuring out what was wrong with the dryer, he ordered the part, and then came back and installed it. The dryer has been functioning fine since its repair. But one thing that didn't work out too right was that they billed me twice for the second call and it took me a while to get that off of my credit card. Also, it takes forever trying to get AHS by phone. There's a long wait and they should do something about that.

I had a leaky pipe underneath my sink and American Home Shield had it fixed. The service was great. Then, we had an issue with my tankless water heater. It wasn't giving us hot water on-demand and it would switch between hot and cold. I filed a claim online and the website was easy to navigate. The technician who came out was completely professional. He checked it out and figured out the problem. The water heater hadn't been serviced by the prior owner so the water heater was switched out and replaced with a new one. Everything is good now. My experience with American Home Shield has been great.

I've had several claims with American Home Shield. I've had my washing machine and my furnace system go out and my ice maker removed. I submit my claims online and their site is excellent. The contractors they've sent out have been very professional, as well. They come in and they put socks on their feet so they don't track any dirt and stuff. One time, I had two of my circuit boards on my two garage door openers and they crapped at the same time. A guy came out within a couple of hours. He had to order some parts and a couple of weeks later, it was all fixed. I recommend AHS. Things are always gonna break, so people need to have insurance.

The first time I’ve ever used American Home Shield, they sent out a plumbing company and the guy did a fantastic job. Then, most recently, there were two deadbolt locks that have broken cylinders in them. I filed a claim to American Home Shield and Lock Poppers came out. They rekeyed the deadbolt locks but we still had the same problem. I wasn't satisfied with that. I ended up having to call another locksmith and have the locks replaced. It cost me another 85 bucks out of my pocket to have them replaced. But that was just a bad experience and I don't hold it against them. Other than that, AHS responds immediately and they did everything that they were supposed to as a service provider.

We submitted a claim online to American Home Shield when the dryer in the guesthouse wasn’t working. Their response time was quick and they got Sears to take care of it. The contractors who came out did a good job. They had to order parts which took two weeks to come, but they knew when the parts were coming, so they scheduled to come back right afterwards.

The water of the dishwasher goes into the garbage disposal and when my dishwasher flooded the floor, I checked the disposal and it was not responding when turned on and off. So, I called American Home Shield and the first guy automatically said the disposal was misused although I didn’t use it often. It was pretty and brand new when I put in the sink when I bought the house a year ago. So, I knew that in that length of time, I had not done any misuse and I was very upset that he accused me.

The house that we bought was closed in August and when we got in there, the washer was working fine. After two weeks, I would turn on the washer and it wouldn’t start. So, I would tap it and it would start to work. I would go back an hour later to go put it on the dryer and the water would still be sitting there. If I shut the lid, sometimes it would start back up or I would have to give another tap to get it to start right back up. I originally went online and tried doing submitting a claim and setting up the appointment that way but that didn’t quite work. When I called American Home Shield, the hold time was very long but the lady that answered the phone got the appointment and everything squared away which was great.

There was squeaking every time I use my clothes dryer. I sent American Home Shield our first service request in August. They sent someone out and the guy replaced a part. The dryer seemed to be working then, but now the squeaking started reoccurring every time I turn it on, so the exact same problem is happening. I just issued a new service request for my dryer and we scheduled the appointment but no one has contacted me yet. Even so, I know AHS will get this issue resolved. I had a couple of issues, but everything is resolved. It’s good to have AHS behind us to cover everything.

I was having problems with my hot water and I filed a claim for it to American Home Shield. I prefer to submit claims online because I don't have to wait on hold. The contractor from A.G. Plumbing called in the appointed time period that I was supposed to get a call. He asked me some questions and came out the next day. He was very friendly and he fixed it. Then he called back and made sure that it was still fixed. Everything has been very well and I can't say enough about how good he has done.

I usually submit my claims with American Home Shield online. It's easy to do and you don’t have to worry about catching somebody or being held on hold. I made a claim for my shower that was leaking from the shower head. The guy who came out seemed knowledgeable, and he tightened things up. About a week later, all of a sudden, the thing’s leaking again. So, I called them, and the guy came out and replaced a gasket in the knob that turns the water on and off. And that seems to be working. AHS told me that because this was the same problem, I wouldn’t have to pay another $75 fee. But sure enough, they went ahead and charged me for it. So, I tried calling last week and I couldn’t get through to anybody, and then I kept forgetting to call again. There are some irritating stuff like this but still, American Home Shield is definitely worth it.

My refrigerator is covered under the program. American Home Shield sent out Miller and Humphrey Plumbing & Electrical who were supposed to fix the ice maker in my refrigerator. They found that the valve of the water supply to the refrigerator was bad but they didn't fix that. They were supposed to come back and do it but they never did. But they did a good job with the air conditioning. The tech told me what the problem was and he fixed that. But I still wanna continue my service plan with AHS. They've been good so far. I wish they did the actual house itself when I first got the plan back in 2010 and I have recommended AHS to other people.

M. Spinello & Son came out because we submitted a claim to American Home Shield to do a rekey on the condo that we had just purchased, which was covered under the plan. We called American Home Shield and set it up. It was really easy. Then, we got contacted later that day and the contractor was out within a day or two. The gentleman was very personable. He explained what he was going to do as far as rekeying the locks and took care of it for us. We were very happy with AHS' rep and with the contractor they sent out.

It was over 100 degrees and my air conditioner went out so I’ve made arrangements to have American Home Shield contact someone. It was Strickland who called us and they were great. I had problems with figuring out American Home Shield's website initially. But then, I did. Their technician was polite, nice, kind and he fixed the problem. He knew what was wrong right away. It was a clogged drain and he showed me how to fix that. So definitely take a look at AHS rather than some of the other company.

We've called American Home Shield one time in the last two years and the experience with them was excellent. I filed the claim at nighttime and the contractor was there early in the morning. I was surprised that he came so fast and then fixed the issue right away. That was very convenient. Our sink grinder wasn't working and he explained what was wrong with it. He was friendly and professional.

I have three accounts with American Home Shield right now and I’ve used them repeatedly over a number of years and in general, I’ve had good service from American Home Shield and from the people who’ve provided the services. It’s easy to submit a claim online, but if the problem is complex and you need to do it over the phone to speak with someone because of a particular type of problem, it’s very difficult to get to a person on the line. You will, eventually, but you’ll end up waiting for 15 to 30 minutes.

It was painless when I submitted the claim online for the door issue I was having. I just followed the directions, and it worked. The locksmith was here pretty quickly. Then he explained the problem and presented a solution. And everything kinda worked out really well. The things that he fixed seem to be working great. It's nice to be able to lock my doors now. When you're buying a house, a home warranty is very valuable 'cause you never know what's gonna surprise you.

We depend on ice a lot and lately, we've been having trouble with our ice maker in the refrigerator. We submitted a claim over the phone with AHS and it was easy to do. But AHS had to send out a second tech and he had trouble plugging the refrigerator in. He put in a new ice maker, but everything was kinda stiff. Then, he didn’t plug it in far enough and it fell out, but it wasn’t noticeable. So, the next time we filed a claim, which was about two months later because the refrigerator wouldn’t work, the third tech came out and found out it was unplugged. Since the third tech was out, the refrigerator has been working fine. We had to pay $75 for each time the techs came out but the repair people were good for the refrigerator and I like them. Our refrigerator is a GE product, so they’re good. I thought that AHS should’ve given me a break on that last call but having them is a lot better than having to foot the whole bill.

Vector Appliances came out to take a look at my refrigerator. The seals were broken and then the compressor cracked out. I had filed that claim online which was easy and American Home Shield got somebody out there on the first call within 24 hours. When Vector came out, it was before the compressor had stopped working. But they did acknowledge that the seals needed to be replaced and that the water sensor was broken. They saw the problem and took a bunch of pictures.

I have zoning control on the air conditioner so there are dampers that divert the air in four different zones in the house. The dampers were hung up and weren't working properly. Submitting the claim for this online to American Home Shield was great. Airmax came and was great too. They freed up the dampers and got them working. Having American Home Shield warranty is worth the money to me. I've used them three times now and I've been happy all three times.

We just bought the house and the shower faucet on our second bathroom wouldn't get hot. The faucet was also really hard to pull out. It was like very sticky. We called American Home Shield to make a claim. Their claim process was relatively easy and they got somebody out here quickly. Their contractor communicated well. They were on time and talked to me through the whole thing. The guy that came out adjusted something inside the faucet then added some silicone to it, and it's a lot better now. It was my first experience with American Home Shield and it was a good one.

This house was empty for a little over three years when we bought it and before this house, I have never bought a home warranty. After the first year with American Home Shield, I renewed it and paid for it every year. I called in the claims and the rep was wonderful. I called about my washer dying and while I had her on the phone, I went ahead and told her about my electrical issues. So, she dispatched someone for the washer and the electrician. They both came out and were knowledgeable as to why I called and what was wrong and took care of it.

I normally file my claims with American Home Shield online and their website is very easy to use. The technicians that have been out to our home seemed very professional and had a very good quality of work. I had to contact American Home Shield for a pool service. There were two issues and one was for a possible leak. The techs were very prompt and quick. They did a diagnosis and we had to pay them $350 on top of a $100 fee. But the issue was taken care of, so it was good. They also came to fix the filter on the refrigerator because it was not working right. They figured the problem out really quickly and it worked fine when they left. However, after three weeks, it's now making the same noise again.

American Home Shield has an 800 number-type deal. You dial them and tell them about the issue. I get an actual person and my interactions with them have been good. In the past, they didn’t have enough people answering the phones. It was about a year ago and I used to wait on the phone. It could take 20 minutes. But now, they seemed to have fixed that. There's been a huge improvement.

We have Kenmore appliances, and the only problem we've had is whenever American Home Shield insists on contacting Sears, there are no local Sears repairmen here in Panama City. They come from out-of-town. Sometimes there is a two or a three-week wait, and then they come, and have to order a part, and that’s another week or so. So I don’t want Sears back out here. I'd rather have Independent Appliance. It was very easy to file a claim with AHS online. I did one for my refrigerator and Independent Appliance contacted me within a couple of hours. The tech has been up here before. He was very professional, very friendly, very personable and knew exactly what he was doing. I was very satisfied.

When my refrigerator wasn’t cooling, I called American Home Shield to submit a claim and the rep was very good. The contractor who came over knew what he was doing. As soon as I talked to him, he told me what the problem was and he fixed it in half an hour. He was very experienced and everything’s okay now. I’m very happy that I got American Home Shield. I was very satisfied and they did a good job. I would recommend them very highly.

We bought a new house and we bought an American Home Shield warranty. One of the services included was rekeying the locks on the new house. So, I called them and they said somebody would contact me right away. A locksmith did and told me it would be two weeks before he could get here which I said was not very acceptable. I called AHS and the manager who sold me the product. They jumped on it right away and they were superb. They found another locksmith who came out and did the job. It was a day later. Although the initial experience had me worried about it, the resolution was absolutely terrific. They recognized the problem right away, they found a solution, and they kept in contact with me. They did an excellent job and I really appreciated it.

A tenant of ours texted me that their air conditioning was not working properly. I went over to their house and then called American Home Shield to submit a claim. I requested the contractor Air Max because they do my service twice a year for my house and the tenant's house, and I like to use them. One time, they sent another contractor and I will never use them again. The person who came absolutely lied to me, and I was not stupid enough to believe what he said. That was four years ago and it's over now but I will never forget. But overall, I always recommend American Home Shield.

American Home Shield were generally responsive and had gotten us lined up within two days for an appointment with whichever provider we were gonna have. I had a dishwasher and an oven that they contracted out to a local person, which was good. But when they sent someone to work on the HVAC, they had to contract to someone from Birmingham, which was an hour away as opposed to someone in the local area. Then when our bar fridge went out and we wanted that repaired, they might come back and said it was not included in the coverage. They could send a listing of all the things that are covered within the specific contract annually. Other than that, their reps and their technicians are very good. And I would recommend AHS.

We filed a claim for our refrigerator and icemaker, which for three years has continued to completely ice up and become inoperable. AHS has been prompt with claims and generally, the people they've sent out have fixed our issues. However, with this claim, I wasn't happy with the repair guys they've sent out. South Valley Appliance came out at least thrice then LA Appliance came out once and the issue wasn't properly fixed. I paid $75 for every trip out. A guy from Sears then came out and he knew what the problem was and fixed the unit.

The experiences with American Home Shield are usually really good. Recently, there was flooding underneath our washing machine and the company Prestige came out. The contractor fixed something on the bottom machine, but, a couple of days later, we noticed there was some leaking water from the tub of the machine. The guy came out and fixed that, but then I had more water on the floor. He also said that the water was not draining through the pipes.

We have a monthly fee that we pay with American Home Shield and when I had a problem with a wire that was messing up the AC, I just had to call them. The reps were very helpful and they contacted somebody right away. I had an AC guy out here in a couple hours. He called me, asked if I was home and when I said yes, he came right over. He took care of the whole thing and it worked out great. He fixed the problem I had immediately and the way I liked it too. He was in and out. This was the only time that we had to use AHS so far and the experience was great, so I would recommend them to anybody else.

I have eight different locks here at my house and I did a rekeying for 75 bucks. But I had eight different keys and when I locked myself out, I had to pay 130 bucks. So, I needed to get those all matching. I submitted a claim online with AHS over the weekend and by Monday, I had a call from Arizona Sunrise Lock and Key. That was fast. Also, the guy they sent out did an amazing job. I really have a tight schedule, so he came the first time I requested the date that I was available between the hours I needed. So it was very fortunate. He was also very nice and very professional. I was very happy. Other than that, I usually refer AHS to somebody else. I also filed a claim for an appliance and they did a great job with that as well.

I'm not too happy with American Home Shield. They make it very difficult to get items replaced. All items that I've had to have repaired multiple times that have continued to break and malfunction. It's aggravating and I have to keep paying them a premium. AHS would much rather collect the money on the premiums and the deductibles than pay anything out. We had an issue with the washing machine, and the contractor came and replaced every moving part inside it because it was making all those kinds of noise during spin-out. But today, they had to send somebody else out because it was making the same noise again.

I'm not that computer literate so I prefer calling American Home Shield when submitting a claim. Their reps were very good, professional and got on the problem quickly. The guy who came out to do the repair was very knowledgeable. He fixed the dishwasher as soon as the part came in and everything has been fine since. However, I replaced the dishwasher and stove to match the refrigerator that AHS replaced since it is black slate. I had a very good experience with AHS. I was very satisfied with them and I have recommended them to other people.

My refrigerator quit freezing. It only froze like one section and then it quit freezing again. It was a mess. I called American Home Shield and submitted a claim. The first tech who came out thought the refrigerator needed cleaning so he got down on the floor, used my vacuum cleaner and cleaned it. But of course, within just a short period of time, the whole thing just quit working at all. And then someone else came out and he took his time. He checked everything and then he did a thorough job looking at my refrigerator. He found out what the problem was. My refrigerator is not repairable so they are replacing it.

Our air conditioner wasn’t blowing cold and thought that something was wrong with it. My wife called American Home Shield and they had somebody come out to fix it. Every time we call, they are good. They’re quick to send somebody out that's local and it seems like all the people that they send out are more than qualified to do the job. The technician that came was on time. He figured out what the problem was right away, and fixed it. Everything’s been great.

When our air conditioner went out, I went online and submitted a claim to American Home Shield. That process was easy. The contractor who came out though wasn't very professionally dressed. The vehicle that he showed up in wasn't labeled either so I didn't know who he was. But he introduced himself and was nice. However, after doing research, I found that the price they gave me to repair the unit was astronomical. I dealt with the local rep and she helped me out. She said that it was really extreme pricing and that a pound of Freon would normally be $90 to $100, not $125. American Home Shield paid out for the repair. I got it well taken care of and good to go.

My refrigerator stopped working, so I put in a service request with American Home Shield (AHS). They sent out a service guy who said the compressor was shot, and we would need to have a coolant specialist come out. Coolant specialist came out and due to the nature of the breakdown and cost of repair, recommended to AHS that the refrigerator be replaced. After not hearing anything from AHS, we called and spent days being given the runaround. They were waiting on this or that. We have 5 young children in the home, 1 with special needs that relate to food. I need a working refrigerator. This has been a burden on my family physically, mentally, emotionally, and financially. After over two weeks, AHS has again returned the claim to their approval department to determine whether they would repair or replace the fridge. We still do not have any answers, or a date regarding when we may have a working fridge again. This has been a horrible experience.

I have had an open work order since July 2018 and it is still open as of today. My work order was for a water heater replacement; at the initial open of the work order I advised AHS reps that I recently had a water heater replacement from AHS and their authorized contractors 3 years ago. At the time of the work order processing no one advised me of a manufacture warranty and 2 of their authorized contractors told AHS that my water heater was 7 years old. The contractors told AHS they called to verify if the water heater was 7 years old and under warranty; but they didn't.

They are in the business of refusing anything they can based on any technicality. Save your money... totally not worth it. The first problem we had was a toilet that was not installed properly. The toilet worked, but it was just sitting on the tile and did not have any way to connect it to the sewer pipe. Called AHS, they fixed it based on their policy of "improper installation". No problems. Today, called because my HVAC is not working. Turns out the ductwork was not installed properly so it can't push heat to all the rooms. This repair is not covered, even though it is clearly an improper install. They said this was a modification, and not covered. My guess is. This problem will cost a bit, and the toilet repair didn't.

We’re pleased with AHS and would recommend it to friends. We’ve had it for many years. We had it in our former home and when we built this house, we started with it. It gives us a sense of security knowing they’re gonna send somebody qualified. When the oven wasn't working properly, we submitted a claim online. The contractor was responsive and came out to check it. He said everything was fine and ever since then, the oven has been working.

We’ve had American Home Shield for 15 years and we’ve been pleased with all of the contractors they sent. I submit claims online and AHS responds with an e-mail, but sometimes it takes three days to get a call from the person they’ve assigned the claim to. We changed the cellphone we want them to call on and it was never saved, so the wrong cellphone ends up being called. All in all, our claims experience have all been good. Recently, we filed a claim for the motor of the fan for our AC and it was fixed promptly. It’s nice to just pay that $75 and whatever it needs to be fixed gets fixed. I would highly recommend American Home Shield.

When I submitted a claim to AHS for a main sewer pipe issue in my house, I did it on the phone. And while the customer service reps were okay, I felt like they didn't really understand what was going on. Even if you're as thorough as you can be and you’re telling them, they will not notice. So when the repairmen come out to do the job, they have no idea what are you talking about.

American Home Shield gets back to me when I file a claim and I don't have to wait days for somebody to call and set up an appointment for somebody to come out. They're very much on time with everything. I've never had a problem with anybody who I've had to have come and do anything with when it comes to any of my appliances. There was a short in a wire on my handler and the techs from Changing Winds repaired the short. They came at a timely fashion, didn't take forever, and did the work. I was pleased with their work. I'm also very pleased that I have a home warranty and I've often told people what a good thing it is to have American Home Shield because I think of what it could cost me if I didn't have it when I needed to get something fixed.

A refrigerator went out and American Home Shield had to send two contractors out. The first guy said he needed somebody else to look at it. Eventually, they determined that the refrigerator was unrepairable. So, AHS is gonna give me a credit when I buy a new one in a couple of weeks to get the Black Friday sale. Their website was user-friendly when I submitted a claim. I also go there to check out my status. I had to call them a couple of times and they seemed to be helpful. But if you would call them on the telephone, you could be waiting 45 minutes to get a human to answer. So it's easier to do things online. Overall, it's been a good experience and it's a good idea to get AHS.

I have a renter in the house where I have AHS and when I have a claim, I try to submit it online because it's easier than calling in. That way, I don’t have to wait so long for somebody to answer the phone. But sometimes, I have to make a call if I’m not near my laptop. One time, the pool wasn’t running properly and South Tampa Pool and Spa came out. But several of the problems were considered normal wear and tear, so they were not covered. Other than that, I've had the American Home Shield warranty on that house even when I lived in it and and they’ve been pretty good but not great. I have them for eight years now and so far, a little over half of the stuff that I submitted to them got covered.

Sears came out for my washing machine after I submitted a claim online with American Home Shield. Submitting the claim was easy and the response time was really faster than what I thought. The technician came out in two days and my husband was really impressed with him. He explained everything. Our washing machine was not draining and it was leaking water all over the floor, and the tech showed where the leak was and that something was cracked at the top. AHS replaced our washing machine. We really appreciate having them. And any time I hear people say that something broke in their house, I'd ask if they have American Home Shield, and then I tell them that they need to get it.

The air went totally out in my air conditioning unit. I called AHS and we talked about how quickly the contractor would be out. They got somebody out here within two days. They told me I had to pay the $100 upfront, but they never took it out. They came back and got it back later. The contractor and I talked a lot. Once he was down here, he worked and found out what the problem was and what it was gonna be. Something major was initiated and something else had been done on that unit. When they came back, they decided they were gonna replace the whole unit.

American Home Shield has always been very helpful and fast. If you have an older house that's gonna need service over the years, I would recommend American Home Shield very highly. They've been very good to us over the years and lately, we've been very happy. They've been getting very fast. I think they changed service people here so they're more responsive and they know a lot more. We've had a couple of claims here in the last year and this last time, the technician arrived in three hours. Amazing! We called because the garbage disposal was leaking and it was Blue Star Plumbing that came out. A part was no good anymore so the technician replaced it. He had the part on the truck. It's a fairly easy thing that everyone would ask for this type of neighborhood. It was a great experience. He was very personable and professional too.

I submitted a claim to American Home Shield through my web app when the heat pump in my pool wasn't working. The website was very user-friendly. If you don't understand technology, you would be able to navigate pretty well. After submitting the claim, the contractor called right away. The guy that came out was a nice fellow. He was very professional. He took a look, saw what was wrong, and corrected it. He let me know what was going on, and he fixed the issue. I can use my spa before, but after he fixed it, it was great. I would recommend American Home Shield.

When I call claims in to American Home Shield, they take forever to answer. The average wait time is 10-15 minutes. But after I've submitted the claim, the contractors contact me immediately. Everybody has been wonderful too, except for the first guy who came out. He was fixing my garbage disposal but he didn't come prepared at all. I had a broken garbage disposal full of water and I asked him if he was gonna put a towel down or a bucket under. He was like, “Yeah, I guess I should do that.” On the other hand, he fixed everything and it was great.

I had a problem with both my washing and dryer which I reported to American Home Shield online and they got somebody out. I was really pleased with the quick turnaround time. The contractor got the referral, called me right away, and set something up that worked with my schedule. They were really easy to work with. They were really nice and friendly too. Unfortunately, they were able to repair the dryer but not the washer. And because of a size fit issue, I couldn’t get anything unless I replace the dryer to go in that spot. Had I known that the washer could not be fixed, I probably would have opted not to have the dryer fixed. Then we could have both saved some money ‘cause I ended up having to replace them both. Still, my experience went really well and I was pleased. There’s not a thing that I was unhappy with with American Home Shield.

I had a pipe that was leaking under the sink. I put the warranty claim for American Home Shield on the computer and it was easy. The next day, probably by 10 o'clock, somebody already called me and had somebody coming out. The contractor was awesome. He was very friendly, showed me everything, gave me some tips and tricks and fixed the leak within the hour. Unfortunately, I've had some bad luck with American Home Shield, but this is definitely an improvement. And if things keep rolling this way, then I'm definitely gonna consider extending my policy after one year.

My ice maker wouldn't work. The customer service reps at AHS tried every way they could to help me. They sent out Galloway Plumbing and they came a number of times to try to fix it. They did everything they knew and in the end, AHS gave me a new refrigerator. But when it it was brought in, it had a piece of paper in the front and when I pulled it up there were scratches underneath it. The people from Sears are gonna replace it and AHS is still helping me. But the process is as slow as it can be. Aside from that, it usually takes a week for them to dispatch someone to come to my home and sometimes it's longer. But the biggest problem I had with AHS was the wait time on the telephone. I couldn't get to talk to anybody and they said they had overloads of calls. But even when I would give my number and they said they would call back, they would call back but still, I had to wait. At one time, I held my phone for 50 minutes.

The air-conditioning unit went out recently. I have the American Home Shield app and I put the claim in, and they sent me the name of the folks that were gonna do the repair, plus a phone number. The contractor set up an appointment, and they came right away and fixed the AC. I’ve had AHS for 18 years now and I’m gonna keep using them.

I made a claim to American Home Shield for a heating system that did not work. Everybody has been very nice and the service has been nice too. The person who contacted me was very professional. The contractor came right when he said he was gonna come and it was convenient. He told me what was wrong and showed me very thoroughly what I needed to do. There was nothing really wrong with my system and I just needed new filters. He opened the system up and showed me where it was located. He told me what size to get and how to put it in and in what direction. He made it really easy and everything is operating well since the repair. I am satisfied with American Home Shield and my experience has been very good. Having AHS has been valuable for me because and I did not have to search long for different contractors. I just called one number.

Our AC was not working. Something mixed up with the heater chute. American Home Shield sent out a contractor who was very professional, nice, and knowledgeable. He got the job done.

We were having an electrical problem so I called American Home Shield and it was hard to get on to somebody. Even the contractor said it's hard for them to call. Every time I would call for a claim, you go through the same thing, and it kept repeating, “For faster service, go to www..” But when they said that somebody would call me in the next 24 hours, they did call. But I had to wait a week for a contractor.

My garage door stopped working, so I put a claim in with American Home Shield online. That same day, I got an assigned company and on the next day, I got a call from them and got something scheduled. It was very, very quick. All Service Garage Door came the following weekend based on my availability and theirs. They had great customer service. They were very effective and they got it done. It has been a great experience with American Home Shield.

I have three homes that I have American Home Shield with. When I file my claims, I call or do it online depending on what is more expeditious for the time that I need to do it. However, I’ve had problems with the website so sometimes, I call. I prefer to pay afterwards just to make sure that the service was done and the service was well-done and I have put that on the web system. However, it would sometimes take the $75 service fee from whatever card I have on file.

Ace Appliance came out and serviced my appliances and discovered that I had to get a new stove, which American Home Shield replaced. Ace is supposed to come here today to install it, but I haven't seen them yet. They also checked the washer and I called AHS the other day for my refrigerator as it's still making a terrible noise. They got everything going right away. The technicians they sent were very professional. Someone came out and fixed this one before, and they were supposed to order a part, but I haven't heard anything about that yet. Their contractor also came out on Friday and serviced my air conditioner and heater, specifically my heating unit for the winter, and I noticed that the air condition is not running like it was before when I put it on as it is warm today. Other than that, American Home Shield worked fine with me. When I purchased the refrigerator, they reimbursed me right away.

We’ve had AC issues ever since we bought the house. American Home Shield was the actual original people for the previous owners as far as what needed to be replaced. They're the home inspectors, as far as the AC is concerned. They replaced one of them but they pushed this one out as far as they could. Anytime we submit a claim, we always talk to somebody about the situation and know what’s going on. That way, they know. If we have a question about it, we wanna make sure that, “This has been going on for a while. What are we gonna do?” “Let’s send them back out and let’s have them reevaluate it again.”

We had a toilet fixture that had a crack in it and my husband filed a claim for it. AHS' reps were very efficient, professional, and quick. Our contractor was professional too. AHS usually contacts Greenway Services and they're always excellent. I like their professionalism. They are soft-spoken and polite, and they always take off their shoes before they come in the house. I have and would recommend AHS if anyone's house is out of its original warranty. They do what they promise.

I had a problem with my kitchen lights. I submitted a claim to American Home Shield online and it was easy. Right after I put in the claim, I got an email that says it's been assigned. Within three hours, I got a phone call setting up an appointment. It was great. An electrician came over here and he was a really nice guy. He introduced himself at the door after I gave him directions on how to get here. He was very polite, professional, and very personable. He spotted the issue in about 15 minutes and took care of it. He did not tell me to go away, and allowed me to sit there and basically hold the flashlight.

I got an actual person when I submitted my first claim with AHS by phone. She listened when I told her that we needed the air conditioner fixed. She said that it would have to wait until the next week, but I explained that it was dripping within and that the air conditioner is placed inside the unit, not on the roof or outside. She said she could have someone here the next day. The contractor got here on time. He was very professional and nice. There was a cap that was off of a drip pipe and he fixed it right away. AHS is a good company and we renewed with them.

American Home Shield is pretty reputable. I've been dealing with them now for about 20 years and they're a good outfit. When I had an electric problem, I submitted a claim on the phone and the reps I talked to were professional. They were really fast about getting somebody out here. The contractor who came out was also good and they knew exactly what to do. But the one that came out after them who had to work with the smoke detectors had to go and buy some smoke detectors. So, they had to come back at another day. It took them about a week to return and they hooked me up really good. Since the repairs, I haven't had any trouble.

Our microwave wasn't cooling when it was off. I called American Home Home Shield to submit a claim and it was an easy process. The rep I talked to was nice. Two contractors came and they were pleasant. They were locals, which was good. The first day they were here, they had to order a part. They came back when they got it. Since the repair, the unit has been good. My experience with American Home Shield has been good so far.

There was a problem with my furnace, so it needed to be replaced. I contacted American Home Shield, and they sent out somebody from a furnace company who looked at it and figured out what the problem was. He realized there needed to be a replacement and all of it was taken care of. They had to buy the equipment and American Home Shield paid for it, but I went with the contractor that they selected. They installed the furnace, then an electrician had to come out. After the electrician came out on another day, then there was an inspection needed. So, from start to finish, the process took several days. American Home Shield did everything they promised they would do. I would definitely recommend them.

I was with somebody else before and it was crappy. My policy wasn’t even finished yet before I came to American Home Shield. I have a few buddies at Homeowners and they all say that no matter what's broke, AHS is gonna fix it. You gotta pay your deductible, but it’s cheaper than anywhere else. Plus the turnaround time is a lot faster than the other companies that only have one or two contractors, whereas there are multiple ones with Home Shield. I made a claim a month ago for my dishwasher and it was pretty easy. We did it online and a tech came out the next day. He was real patient because my wife left her credit card at my car and she had to wait for me to get home, so he had to wait to get paid. Everything was done well and it was real fast and efficient.

I went to go use the ice maker water dispenser and it wasn’t working so, I went online and submitted a claim to American Home Shield. It was easy but I wish there was a way where instead of just saying refrigerator ice maker, they could get a more detailed explanation of the problem. The contractor they sent out showed up on time and was very friendly. He seemed like he knew what he was doing and explained to me what he was doing, why he was working on it, and gave me advice on how to take care of things in the future. He was very thorough. He replaced some parts in it and the water worked.

When J&R Appliance Repair came out, the first issue was that the refrigerator wasn’t cooling. So they came and repaired that. Unfortunately, once they left, we went on vacation. For two months, we were in Europe. When we came back, we realized that when you open the refrigerator, the light wouldn’t come on. But J&R told us it had been more than 30 days from the first claim so we had to redo another claim. I call to file claims and it's very quick. It is a two-minute conversation and the reps are friendly and nice.

We've had a very positive experience submitting claims through American Home Shield. We can go online or do it through the phone and speak with their pleasant reps. Their vendors tend to be reputable and they get the job done. However, the heating people have not yet come and it is a little tricky scheduling with the vendor. Then for a refrigerator repair, the guy who came out said he had to come out again. We knew it would take a two-time visit, but then the second time, he didn’t bring what he needed. It was a little bit annoying. Nevertheless, they repaired the issue on the third time, and there were no hidden cost or surprises. Recently, we had our annual furnace maintenance and AHS sent out American Home Appliance for it.

We called up American Home Shield for our plumbing problem, and they sent a company to take care of the problem. The contractor called us, and he came in the next day and checked the problem. He tried to put the snake into the plumbing to see if they could open it up, and it didn’t work. He said that the problem was in the septic tank. American Home Shield covers cleaning of the septic tank once in a lifetime of the contract, but they do not cover the septic tank itself or the drain field.

We had some stoppages in the drains and the contractor AHS sent was very informative. He was the type that didn't come in and immediately say that we needed to replace something. He tried a lot of repairs versus replacing everything. AHS was a good deal. Having it is very valuable. Plus, their website is user-friendly.

Our AC wasn't cooling properly so I called American Home Shield and submitted a claim. Calling a claim in takes less time than going on the internet and typing things up and it's easier to get what I need done. Central Jersey Heating & Cooling came out and they were excellent. The guy arrived on time and he was friendly, professional and helpful. He was able to solve the problem and now the unit has been working excellently.

My air conditioner started to go out. It was frozen up, so I knew I had a Freon leak. I put in our service request online with American Home Shield, but their website was a little slow at times and it kicked me out a couple of times. I did manage to get it through eventually, and it got taken care of really quickly. The contractor came out very promptly and they were very professional. They kept me apprised of what was going on and they were very, very good to work with. There was a part that had gone out that they did not have. They said they had to go back and report it back to American Home Shield, and then they would get the clearance on how to go forward from there. So, they weren’t able to resolve the issue in one visit. I filed the claim on a Friday, and they were out on Monday for their initial visit, and then they were back on Tuesday to fix it.

About three weeks since we started living in the house, we noticed we didn't have any hot water. Before we had taken over the house, the past homeowner showed me how to reset the hot water tank and when we did that, the hot water came back. But it would work for a couple of weeks and then go back out. As we did that reset, the frequency got less and less. Soon, we were doing it every two to three days. Then one time, it didn't seem like it reset. That was when we called American Home Shield. By that time, we had been living in the house for a little over a month.

There was a leak in the upstairs toilet which was dripping into our kitchen. I guess it was coming from the wax seal. I filed a claim and American Home Shield was really polite. There weren't any issues with getting anybody out here. In fact, that claim drove two contractors to come out. One was a plumber who had to pull out and replace a whole toilet. It didn't take very long. The only thing was the fact that when they replaced the toilet, they ran a gray seal around the base of it instead of a white one. Maybe, that's the most industrial strength stuff they have and it just happened to be gray. It is noticeable but the work is done. They did a good job and everything worked out. Plus I can probably always run a bead of white caulk around there.

When my garage door broke, I filed a claim with American Home Shield and Lake Anna Doors came out. The guy was quick, super nice, and easy to work with. I didn't know whether the garage door opener or the garage door itself was broken and he found out that it was the door. He did an awesome job.

There was a time when my refrigerator's water dispenser was inoperable. At the same time, the free standing ice machine that is separate from the fridge was making ice which was melting before it got into the box. I called the problems in to American Home Shield. It took forever to get through their automated system and figure out how to navigate that for what I was submitting a claim for. Still, when we got all the kinks worked out with the communication, AHS was very prompt with the delivery. They even use my shop now.

We had an issue with a refrigerator. We filed a claim over the phone with AHS and it was pretty easy. We’ve dealt with the contractor that they sent out many times before and he was amazing. He was really there to help you in any way that he could and he was a very kind and courteous person. He wasn't able to fix the issue on the refrigerator in one visit but that wasn’t his fault. That was an issue with the parts and it was something that made me consider changing companies from American Shield. But the gentleman let me know that it was an issue with the manufacturer of the product, so he saved them on that one because I was furious and I would've left.

After my air conditioner went out, I went to American Home Shield's website and put in a claim to have them send someone out and fix it. Their website was really easy. It was 100-degree day when the contractor came and he was backlogged, but he squeezed me in, came over and got my air-conditioner running again. American Home Shield has very reasonable rates and perfect service. Go ahead and check them out.

I have been a customer of American Home Shield for many years. I pay over $90 a month to have this service. On Sunday 11/4/18 my washing machine broke. I called and was told a service provider would contact me within 24 hours to schedule an appt. I'm a teacher and work from 8-3 so I needed scheduling. The contractor did not call me, however I reached out to him on Monday after work and he came to my home to check my washing machine. He said he thought it needed a part and he would put in for a request to get the part and would call me back on Tuesday, (which he never did).

AHS transferred my service request without giving any email confirmation. I was chatting with their service person and complained that there is no same day service. He/she went ahead and cancelled my appointment and never bothered to confirm. When I called and blasted them on the phone, they hung up on me!!! Absolutely horrible!

My heating unit went out Friday October 26th. I filed a claim early that morning. The service people got there 3 or 4 hours later. This was the only good thing that has happened. They determined it was the heat exchanger that was bad, so usually they will change out the whole unit but not with AMERICAN HOME SHIELD. The service people got all the part #'s and sent it to AMERICAN HOME SHIELD. That was ok. Then I found out AMERICAN HOME SHIELD did the ordering on Monday Oct. 29th. The service people called me and said it would be 7 to 10 business days or more to get the part in. Well that cost $75 for the service call which was ok.

Select Plumbing the contractor did not contact us within as promised. I contacted them on Monday and they never showed until Saturday. They said water needed to be replaced and they would order it that day and pickup and install on Monday. Today is Wednesday and have not seen them yet and they are not even staying in touch. I have reported this to AHS and I’m not satisfied with their response.

Updated on 11/16/2018: I've escalated my case and they sent me another company in my house for the second opinion. The guy came to my house and he said he got the authorization from the AHS to run the leak detection and find the leaking location. After 10 days since I've had the second opinion, the plumbing company called me and they had no idea about they were supposed to do the leak detection so I followed up with AHS again and the customer service mentioned the company have to send another person to look to the inspection again (looks like they were not satisfied by the previous tech's answer to pay money and just trying to find the issue so they don't cover it). So the third guy came up the day after and said this is post tension foundation and not covered. Do not get coverage from AHS or you are wasting your time and money and they always find a way to not cover what they say they cover. I'm going to cancel my coverage.

Earlier this year I had my Frigidaire microwave quit working so I took a day off work and waited for the repairman who showed up at the last minute. Then took hours to half fix microwave. After he left I had to glue the touch pad to the housing as it was not covered in the warranty "as long as it worked" was explained to me. OK microwave quit working again this year but if it is longer than 60 days they will not fix it again. It should have been replaced the first time and I would not be writing this review.

The problem I am having with this company is the same as the company I recently dropped which was HMS. AHS is stating that to replace my water heater it will cost me $625 out of pocket because policy does not cover parts/items needed to meet building code. I currently have an 80-gal tank and was told by the plumber that 80-gal no longer meets residential energy requirements, and he can replace with a 50-gal tank and a water heater booster, to provide about 75 gal of hot water. I agreed; having no choice. I then received a call from AHS to inform me the additional parts will be $625 out of pocket. I informed them under NO circumstances will I pay for this. Day 6 with no hot water.

Even after making sure that what just broke is covered in the extensive PDF list (which by the way feels like a well thought out legal document to exclude as much as possible form coverage) and then submitting a ticket, I find that most techs that show up find something else that could have possibly cause the issue and hence it is not covered because it's not normal wear and tear. I had a pipe leaking under a shower pan, and the tech justified the leak by stating that there was movement from the initial install (which happened 15 years ago) and due to that it is leaking and hence not covered.

I have been with American Home Shield for the past 10+ yrs and by far this has been their worst. For 1 1/2 months, service call went out 16 SEP, (first service repair response 18 SEP 2018), we have been working with American Home Shield to get our refrigerator (GE Monogram) repaired/replaced. The fridge is 14yrs old and for the past 7+ yrs have had it repaired using AHS at a minimum 2x per year. At what point do they replace the refrigerator? This time has been the worst. With each repair we lose over $350.00 worth of groceries, we have lost groceries a couple of times during one repair billing several times. As you well know, ordering out and even daily shopping for groceries to consume each day and night is very time consuming and very expensive. And this has presented a logistical nightmare.

American Home Shield's online claim process was easy. I submitted a claim for our ice maker, and everything went great. They sent a very nice contractor and he did a good job. Everything’s been fine since then.

I am a realtor and I sell a lot of those American Home Shield warranties. So I appreciate when I can go through the process and feel confident to offer the warranty service to my clients. One time, I submitted a claim for my AC over the phone and I had to go through several reps. But with persistence, I finally got things taken care of. The whole process could have been a bit smoother but that was not a problem with the company as a whole. It was on some of their representatives.

I got my American Home Shield December of last year and had to wait for a whole month before it actually hit. I submit my claims online since I use the computer a lot, and I have paper trail. Once I submit a claim, I get an email saying that I would be contacted by a certain company then I get a phone call in a couple of days. I submitted a work order for my dryer that wouldn't work and it went smooth. They took the money out of my account and then I had a phone call from Copper State Appliance Service to set up an appointment.

Our water heater is not working. I submitted the claim for it online, then I got the telephone number of the contractor -- I called them today. The contractors that have come out before have been perfect, and everything was good.

Whenever possible, I try to submit claims with American Home Shield online ‘cause it’s easier and takes less time. I can do other stuff while I’m inputting the information and I don’t have to wait on hold on the phone. One time, we had the pool pump replaced. Then, we had the garage door opener fixed. The contractor that came was professional, friendly and informative on how the garage door opener works for what it is. He explained what was broken and what he was gonna do. He replaced the inside gears of the actual garage door opener and had a part kit for it. The repair took around 20 minutes and everything’s working fine since then. Overall, both claims were very eventful and were a done deal thing.

I had an issue with the washer and I called American Home Shield to submit a claim. The reps I talked to were very good and they got somebody very quickly. The contractor had to order parts which were two days late but it was understandable. Since the repair, the washer has been functioning well.

When the air conditioning system shut off, I checked everything but I didn't understand why. Outside, it wasn't running. Inside, it wasn't running. I don't know too much about air conditioning though. That was why I called American Home Shield. They do pretty good on everything. They try to get their client in right away and the home warranty takes care of the issues, especially when you've got hot weather coming in.

One time, I submitted a claim online to AHS for my water heater. Because I set up my credit card information online, I don't have to worry about writing them a check. The first guy who came in started working on it. He told me he was the owner of the business but because they were running late, he came himself to get the work started. They had to order a water heater because mine was completely gone and get authorization from AHS for that replacement. They also had to find out what's my cost for the replacement because with the new water heater, they had to change a few things with the piping and the gas line.

I submit claims to American Home Shield over the phone and their reps have been very helpful. I even had one who went over the steps and afterwards followed up with me to make sure. Even when the contractor had completed the job, she called me back. Recently, the plumbing was backed up and Water Control Plumbing was sent out. They rodded out and they did a good job. American Home Shield really helped me out a whole lot. They also helped me out with my furnace when I called for that. American Home Shield warranty is very good to have and I love it. Some places will call about a service and other things but there is none of that with this company. Their service is strictly professional and I have referred seven people to them already.

Our dishwasher wouldn't come on and wouldn't work. I called American Home Shield and the rep I talked to was great. The contractor they sent was awesome. He worked on it but he couldn't get it fixed. He got the part ordered right away then came back out. It was really convenient with my time and we've had no problems since the repair.

I had called American Home Shield for the faucet. But I usually use either my laptop or the automated service to request a service. AHS' website is excellent. It saves time, everything's accurate and everything that was needed is listed over there. AHS called the spa people but they took too long to come. I fiddled with the faucet and it stopped dripping. The company never answered the phone. I already left messages for them to cancel the appointment because I didn't need them anymore. But they charged me still. I have been very busy and I didn't get the chance to talk to AHS and complain about the company.

My wife and I were out of town and when we got back, I opened the refrigerator and all of my food had spoiled. I submitted a claim with American Home Shield for our refrigerator over the phone and they followed through. They told me exactly what to do and how to go about doing the claim, and everything fell right in place. The technician from GE Appliances came out and explained everything. He took off the back part, and he said that he couldn't fix it. The refrigerator had some burnt wires.

I'm very happy with American Home Shield that I'm setting up an account so that I just pay monthly and I can keep it. If I had any kind of a complaint, it would be that the online system for claim submission is not super versus over the phone. Submitting online is not necessarily very good because there's not enough criteria to necessarily cover everything. Still, I was able to file my claim for my clothes washer that quit working, which is good. It was also taken of very quickly and I'm very pleased. The contractor who came diagnosed the situation and ordered the parts then he was back as soon as the parts showed up. He fixed it in 10 or 15 minutes and he was excellent. That was great and the washer is performing perfectly. It's now doing everything it's supposed to do.

One time, my water heater sprung a leak. I submitted a claim to AHS online which is easier than going over the phone as there are hold times. I put my claim over the weekend and the contractor wasn't able to get here till a few days later. Still, by the time he was able to come, the water heater leak issue was easily taken care of. In addition, the contractor they sent out was great. He answered all my questions. I even ended up having a problem with some of the faucets not having any pressure behind it after they changed the water heater. The tech called me back and told me how to fix it. He then called back the next day to make sure that it's working still with no issues. Overall, I appreciate how quickly AHS was able to get everything taken care of. They're the best I've come across so far. I would recommend them.

I called American Home Shield to get service for my sump pump that wasn't automatically coming on. Manually turning it on every time the well got full was quite inconvenient. The representative did what I asked and everything got scheduled. I felt safe with the technician who came out to replace the sump pump, and it's working fine now.

We filed a claim online to American Home Shield for our refrigerator. Their site was very user-friendly but then I was a little disappointed initially with the contractor who came to our home. He came, looked at the problem, told me that he had to order some stuff and left. Then, it took another couple of weeks to get the parts in. I had to purchase a second refrigerator in that timeframe. I felt like that was something they could have handled differently.

American Home Shield offered us a special rate for having the furnace checked. We accepted the offer to make sure everything was running right. On the website, I was told that I was gonna get a call soon. The next day, I got a call from the people that were gonna do the job. They asked me if they were able to come the next day. And on the scheduled window that they had given me, they called me earlier in the morning, saying that they had some free time to come even earlier. I said yes because I was home so everything went fine. They seemed to know what they were doing and fortunately, everything was running properly. They also cleaned the system on the inside and dusted the heat exchanger. I’ve been very happy overall with AHS. We’ve had a few things going wrong in the house and we’ve been able to get them fixed. Everybody that has come has been very professional about it, so we have had a very good experience.

I just purchased a property and I utilized American Home Shield's rekey offer. I submitted the claim over the phone and it was very easy. Their contractor, Zia Locksmith, came out and their service was great. They were also punctual, courteous, and proficient.

Submitting claims and scheduling an appointment with American Home Shield were easy. Any time I've submitted requests, like for my pool, it has been taken care of very promptly and professionally. AHS uses Sears as one of their vendors and I always get them. They are extremely nice, but they never fix the issue on the first time they come out. My refrigerator has been out for over a month and a half right now, and Sears has been out here four times and they have a fifth time planned. In fact, every time AHS has sent Sears out here, it takes six to seven times before they ever fix the issue. I'm not happy about that. I finally had to yell at Sears and said the refrigerator has to be fixed by Thanksgiving. When they come back, it would be two months. I plan to submit claims for my refrigerator by phone and make sure AHS doesn't send Sears out. They have sent someone else a couple of times that took care of the issue the first time.

I've been with American Home Shield for 8+ years now and they've been reliable. Once, I submitted a claim online for my broken refrigerator. It's convenient to do it that way and they are trustworthy. They have always come through in a timely manner and they have been easy to work with. The parts needed for the refrigerator were not available anymore so AHS provided me the funds for a new refrigerator. I picked my own unit and they reimbursed whatever value they picked. The whole claim was completed in two weeks.

American Home Shield sent out someone to repair the dishwasher. The person came out and I'd never heard back from the person. I called AHS to find out the status and when the dishwasher was going to be fixed. They then told me that the claim was denied because their people said it was not installed correctly. That is not true 'cause the dishwasher was working perfectly fine for three years until it became damaged. There was a leak and it stopped working. I didn't know what I had because no one ever notified me of the denial. And no one was held responsible for who was gonna contact the customer to give the result. I have to reach out myself to find that out.

The dryer was squeaking really loud when we turned it on. I sent a claim to American Home Shield and the contractor came out within a couple of days. Everything has been working fine since the service and the dryer is not making that noise anymore. It was an excellent experience.

The water was backing up in my basement through the drains. I called American Home Shield and they said it was covered when I asked them. Then they sent someone out within seven hours. They came in, and I had told them what was wrong, and they went right to work. They cleared out the basement drain, and also checked a leak that was above my dryer. Since then, I haven’t had any problems with back-up in my basement.

Our kitchen sink was leaking and I called American Home Shield and they got the plumber to come in. He was very considerate and helpful. He reached the timing to accommodate us because the time that he had earlier, we were not able to use the sink. He made us as his first call to make sure that whatever issue we had was fixed. He was able to fix some stuff and he let us know the things we needed to do and why he couldn’t fix some other things. Since then, the sink has been working. All in all, AHS has been good to me and they’ve always responded promptly. When someone asks me about a home warranty, I always refer them.

I went online and submitted a claim for the dishwasher that wouldn't work. Navigating the website was pretty easy. I sent it on a Friday evening, and they called me the following business day. I think it was a Monday or Tuesday. So they're pretty quick in responding. My husband was there when the contractor came and he had no complaints at all. The dishwasher worked fine now. I'd tell other people to go online and get AHS' services. I've had their services for a couple of years now, so I've been paying the monthly charge. Had I not had the membership, then I would’ve had to pay it all away. It pays off to have them.

We had an AC issue and I called AHS and gave my information. The rep told me what was gonna happen. I had to pay the $100 and some dollars in advance, and then the technician sent got in contact with me. He was professional. I'm an electrician and I was watching him. He did great work. I would refer AHS. Even though I had to pay something, it was a lot less than I would have to pay if I didn’t have American Home Shield. I’m satisfied with it. The heat and air conditioning works in my house and that’s what matters. Luckily, I could afford it.

Something was leaking in my basement, so I called American Home Shield and submitted a claim. It was an easy process. The company they sent ran a snake down the pipe from the house, but that wasn't where the leak was. They told me that they could not find anything that was leaking, but I still have water on my basement floor almost every day, so the issue still hasn't been fixed. But, aside from that, my other claims with AHS have all been fixed. Overall, American Home Shield does their job well and they solve problems. I would recommend them.

I’ve had good experiences with American Home Shield. I recently made a claim for an electrical issue. I did it online, and it was super simple. I also had several other claims, and I had good experiences with all the contractors. I had already checked the prices for parts and things I thought I might need for a repair. So when the contractor came and they went through how they were gonna repair it and I asked them what the cost was for something, their prices were either less or the same with what I would have paid going to retail. So it was more convenient. The prices were fair, and the work was done well. Also, the people I spoke to were very experienced. I asked them lots of questions, and they had good answers. And when they didn’t have an answer, they would find out for me.

After my AC condenser went out, I went online and submitted a claim with American Home Shield. Their website was really simple. It was during the middle of summer, so it was pretty hot. But it only took three business days from the time I filed the claim for the contractor to come out and fix the issue. They were good and they did their job. Since the repair, I've had no issues with the AC condenser. The experience was simple and quick, and I was glad the issue was taken care of in a timely manner. I would recommend American Home Shield. One of my friends uses them too.

The Whirlpool dryer wasn't working correctly. I usually try to call American Home Shield to submit claims but the call system has been terrible. I was trying to get through and have them call me back. I would go into the call system station and it's a five-minute wait time, which invariably is 10 to 20 minutes and I would get frustrated and hang up. So, I submitted the claim for the dryer online and it worked very well. They sent the contractor out in two days and it was one of the local companies. The tech was very helpful and knew exactly what to do. Everything got fixed and there are no issues so far. AHS has been very helpful and responsive to me once I get through to them.

I did not have power in the house so I went online and submitted the claim to American Home Shield. They responded within 24 hours and United Electric Company was dispatched the next day. The tech who came out was great. He answered all of my questions and even provided me recommendations with our electrical unit. He replaced the breaker. It has been excellent since the repair and it was a very positive experience.

Our HVAC unit was not functioning properly. We noticed that the unit wasn't cooling and our floor was super cold. We have a one-story and we noticed that a line that goes out to the external part of the unit outside goes into the floor. I logged on to the American Home Shield website, submitted a claim and it's a user-friendly process. The website is helpful. I can return to it, see the claim status and its history. When I submit a claim or request, I got some drop down boxes then picked HVAC, and submit it. I got a response immediately that said that the contractor has been notified and they will contact me within 24 hours.

Every time I submitted a request through American Home Shield they respond within three days and are always on it right away. But there was this one time where I had a problem with one of the companies they send out for my air conditioner. The contractor misdiagnosed the AC and it took them four times to finally find and diagnose the problem.

It was very easy to do claims with AHS both online and through phone. We received their email notification about who was gonna be coming out for our air conditioning unit and they came out the next business day. They were extremely prompt, knowledgeable and it was a fairly easy fix for them. It worked out perfectly. There has been no issues since the repair. AHS was exactly as I expected and hoped it would, and I would recommend them.

My wife submitted a claim with American Home Shield for the repair of the ice maker in our refrigerator. Then someone from the contractor, Express Plumbing & Heating, contacted us the next day. The techs were very congenial and prompt, and the work was done in a timely manner. They had to come back with the correct part and the coordination during the second time they came was as good as the first time. They fixed our ice maker and it works now. Everything was great, all the way from the submission of the claim to the coming out of the people that did the repair work. Everything was very positive in our experience with AHS.

I submitted a claim with American Home Shield for the gas furnace in Munster, Indiana and I called because to me, that's a hot emergency. The contractor came yesterday to find out what the problem was and it was a gas valve. He's going back there today and I'm waiting for him to call, and he hasn’t been there yet. There's a cold weather outside plus it's a furnace. AHS needs to seriously start thinking about doing something drastically with their program, especially now that it's getting cold up in the Chicago land. AHS should be able to repair or do something within 24 to 48 hours especially with heat when it's cold out. They need to get more companies involved. They're doing the best they can, and that's not good on AHS's part that they're taking that long to get service. I'm sure there are people out there who would gladly join with them to do repairs.

Submitting claims online with AHS is fairly easy. For the recent air conditioner claim, I had to redo some though. I needed to come back out, double-check something that wasn't quite completed and try to navigate that to open up. I eventually found it but I wanted to make sure that I had it done properly so it wouldn’t turn out to be a brand-new claim kind of deal. The contractors were courteous and professional on the phone. They came in and did their thing. They were tidy, prompt and walked us through a little bit. Since the repairs, everything has been hunky-dory. However, we'd like to see a copy of an invoice, things that were covered or what has been done and performed, so we can keep that type of stuff for our records.

My oven was delivered and I went out of town for a wedding. When we got back and turned it on, we smelled something bad. Home Shield sent somebody out here who went over the whole stove and found a lot of stuff, which was foil in the wrong place. He had to come back out since all of it was not taken out and I was double charged, which I was told I won't be. I called Home Shield to get that straightened out and I haven’t had any bad problems with them, except I don’t like their call center at night. I get so many foreigners who can’t understand me and I can’t understand them, and then they get offended when I tell them I need to speak to an American. I don’t get taken care of and I learned not to call at night.

Our waterline had a leak. We made a request for repair over the phone and submitting the claim with American Home Shield was easy. They sent out the contractor, Drain Masters. When the contractor came out after a day or two, we discussed the nature of the problem with them and showed them where it was. I appreciated their coming out and they did a good job. There have been no problems since they left. Having this warranty on our property helps a lot and I would recommend AHS.

I could not get the garage door to come down completely and stay down. I made a request to American Home Shield online and it was pretty easy to request the service. They charged the service fee online automatically and then the repairman called me that evening. It was after hours and they told me they would be by the next morning and they were. The tech was pretty efficient. He fixed it and he made some other adjustments while he was there. It was a good service. I would’ve used that company again.

I filed a claim to American Home Shield for a stopped-up commode and the contractors that came out were very good. They came and did the job at one time. So far, everything has been good since they came out.

The master bedroom, the closet, and bathroom of our home were all 15 degrees hotter or 15 degrees cooler than the rest of the house. I wanted the air ducts checked out because I went under the house to see if something was disconnected and I didn’t see anything wrong. I used AHS for the first time and did my claim online. I got an email back the next day and within a week, a contractor came. He was nice and he checked it all out but he didn’t see any problems. He said a scoop needed to be put in but AHS doesn't cover that.

When my washing machine was starting all by itself, I submitted my claim by phone, and it was fantastic that AHS was quickly able to get somebody out here to take care of everything. The technician was pleasant and helpful. He told me that if he could reset the panel properly, I wouldn't need a new panel. And if it didn't, I would have to get a new panel, which would have taken time. But he was able to reset the panel. He took the time to try and it worked, and the washing machine's been fine ever since. I've had two problems so far and in both times, the service people sent out by American Home Shield came at a good amount of time and they were both very helpful, friendly and cooperative.

One time, our garage door wouldn't open so I filed a claim online to American Home Shield. The contractor I got was fantastic. Not only did he get back on track, but he also fixed an alignment issue with the laser eye and greased the garage doors. I also had somebody out recently for plumbing. He was very good and he explained that the issue he addressed would not recreate itself fully. He also said that if something else came up within the next 60 days, the job would still be under warranty and that I should call him back.

We needed our dryer fixed and my husband filed a claim to American Home Shield over the phone. The contractor that came out was very friendly and nice guy, He fixed our dryer and it works great now. A couple years back, we had our furnace fixed, and that was fine too. I would recommend AHS, I’ve never had a problem with them.

I had a fan, a light fixture and a doorbell that were not working and I submitted a claim to American Home Shield online. AHS originally recommended to send out a certain company, which I refused because I dealt with that company before and they were horrid. It was regarding my furnace and it was a nightmare. So AHS sent me another company and the guy who came out was fantastic. He took care of everything. He had to make a second visit, but was able to replace the fan, repair the fixture, and replace the doorbell. They all work now and I have no complaints. I have already recommended American Home Shield to others.

American Home Shield has been good to us. However, the latest job we had done was a real pain, as far as what AHS wanted to cover and what their air conditioning service people did. It was a harrowing experience. The AC stopped working and I quickly put in a work order, but the contractor never called me. AHS told me it would be within 24 hours and I waited 48 hours, then I called the contractor looking for an appointment. Then it took them an extra two days just to come to look at the initial problem, which they determined was a compressor.

I submitted a claim with American Home Shield online for a plumbing issue and the technician from Rapp's Heating came when he said he would. He even called to confirm and let us know that he was finished with his prior call and that he would be here on the appointment time. He was courteous and thorough, and we were very pleased. More recently, the spring on our garage door broke. We can't open or close it. My husband went online and also submitted a claim for it with American Home Shield, and the contractor would be coming tomorrow.

I made a claim with American Home Shield for my garage door opener. I thought my garage door opener's motor quit working but it ended up just being the motherboard. So, the contractor replaced the motherboard and now, it works fine. The contractor was good and attentive. At first, I looked at some reviews and they had some bad ones. So, I was kinda skeptical when they came here. But they didn't try to sell me anything, and they knew what the problem was and they fixed it. Use American Home Shield.

The current break down. Been a member of AHS since 2010. In 2010 I had my ac system replaced. Paid the deductible and all was good. Since then I have had appliances fix with no problems - example washing machine, refrigerator, and microwave. Also complete hot water heater replacement. In all cases I paid my deductible and was a happy homeowner. Fast forward to 2018. I have a broken gas furnace that need to be replaced. AHS will replace but does not include modifications - for example connecting the existing gas line additional $140, duct modification $225, vent modification $250, disposal fee $75 and a permit fee $150. Totaling $840 out of my pocket. So I looked into the cash out option and they will give me $488 to replace the gas furnace and $300 of that is for labor. Quick math that means they can buy a gas furnace for $188. Crazy. As a homeowner you are better off saving your money. I would not recommend AHS.

On Nov. 1 2018 my wife contacted American Home Shield to report a leaking commode. You would think that itself is a worrisome. Well no... They had a plumber schedule to come out until Monday? On Sunday the 4th now both bathrooms clogged up and tub full of sewer water and still no one able to come by. To make matters worse the plumber came took longer to arrive at the home than what he took inspecting only because he didn't even try to unclog not once. Quoted me on a 4000 dollar almost job that would come out of my pocket because American Home Shield can't cover mud and roots on the pipe?

This is the worst customer service experience I have ever had in my life! Our water heater went out and began leaking and flooding our garage. I was away at work, so I was unable to help. My 8-month pregnant wife calls the service line and was told she would not be help for 48 hours and there was no one who could help her. When she explained she was PREGNANT and has suffered complications, therefore she would be unable to do anything physically, the representative responded "tough" and ended the call.

I filed a claim with American Home Shield over the phone for my washer. I was put on hold but once I got someone, it was good. The contractor they sent out was very nice, fast, and convenient with our time. He ordered parts four days after he first came out, but he said it was something else. We then had to wait two weeks before AHS contacted us. I left a couple of voicemails, emails and phone calls to know what was happening but AHS took longer to answer. But once we got a hold of them, everything was resolved. They replaced the unit because they couldn't find the parts. It was almost a month before we had a washing machine and we had to rent a unit, but I got good results.

We had our heating unit inspected and we never knew that it had an issue with it. The tech said our whole unit was shot and that if I didn't get it fixed, it would end up going out on me 'cause the whole inside had rusted. Submitting a claim for it was really easy. I just called it in at American Home Shield and explained the situation to them. They had somebody contact me, but we ended up not going with him. AHS sent somebody else out, and the gentleman that came in was very professional. He cleaned up after himself and we couldn't even tell he was there. He looked at the unit and then he had the part ordered. Two days later, they had it in. He came in on the time that we needed him to come in. Everybody that I ever spoke to at AHS was professional and polite. They were so willing to help, and they were like, "Just call us back if you have any questions, email us, whatever you need to do."

I recently filed a claim for our garbage disposal through American Home Shield's online app. The process was easy. I just had to select a few things and the service guy called and contacted me in a few days. He was quick, and then he was in and out. He had the thing replaced, and it was good. He was professional, too.

I've been with American Home Shield for a year and a half and submitting claims to them used to be better than it is right now. I can’t get through them on the phone and it's a long, long wait. Then, they say I can do it online. I would if I could, but I can't sometimes because of my carrier. I got issues right now that I have to do and I just haven’t been able to get through them. But generally, when they get the claim, they send somebody out quickly. The contractor would also text us quickly that they’re gonna handle it, so that’s never a problem.

I highly recommend American Home Shield. They seem responsive and they really send out a person the next day and when you need it. I try to file my claims online first and the website is easy to navigate. It's user-friendly. I had a problem with my air conditioner where we had a little water clog into the drainage up from the unit. About 5 minutes after I put in the claim, Air Max contacted me. The contractor came out and said that he knew what the problem was as he had seen it before. He had a little bit of whatever he needed to and then blow it out. He was able to clear that clog right away and it was professionally done. We have no back-up of the water, so everything is good now. Having a home warranty is always good and it's valuable to me. So far my experience with American Home Shield has been good.

When I had to submit a claim to American Home Shield for a ceiling fan that wasn't working, I did it online and it was easy to do. I was very impressed that AHS was able to get somebody out here fast. The technician was very nice and cooperative. He did exactly what we wanted and he worked with me. I had to pick out a new fan and he had to come back and he was great. I was very pleased with the way my experience went, and I wasn't expecting it to be that good.

American Home Shield is a good warranty company and they take care of the business. I submit claims both over the phone and online, but the online is faster. The submission process is easy and the timelines are really fast. I've had American Home Shield for about 5 years now and the technicians they've sent were fine. They do quality work. Other than one bad experience where the technicians gave me the wrong diagnostic for an AC issue, it's all good.

Submitting my claim with American Home Shield has been fine so far. I do it on my phone and online as well. Most recently, they did a new ice maker in the refrigerator and then they worked on the dishwasher. Both of them turned out fine. Two different service people came out and they were both excellent. They were very cordial and easy to get along with. However, on the dishwasher, the door is still opening too far. It’s almost like it has a weight on it. So, I was thinking of calling them back on that.

My washer was making a grinding noise and needed to be repaired. I submitted my claim to American Home Shield online where I just went in and click some buttons. The process was extremely easy. Their repairman contacted me within two hours. There was a delay for a week because AHS has a cap on what they can spend on parts locally. Then they sent the parts to my repairman for them to fix it. As soon as the repairman got the part, he was out here the day after they received it. They're fantastic, respectful, polite, worked around my schedule, answered my questions, and showed me what they were doing. I've had two claims and two different contractors who both have been amazing. Both appliances also have worked great. American Home Shield was a time-saver and having their warranty worked really well. I'm very satisfied with our experience and have recommended them to someone else.

My toilet had a broken seal and there was a leak every time I use and flush it. While I normally file claims to American Shield and the website is user-friendly, I called them about the toilet. A contractor came out and they knew exactly what the problem was. They were professional and asked for permission before moving stuff. They replaced the toilet seal within a matter of minutes. They got the job done quickly and the toilet works perfectly.

We had a backflow in our kitchen sink so I called American Home Shield. They called back and said when the contractor will be out here. The contractor were quick and were efficient. They resolved the problem pretty quickly. I've been with AHS for four years and I have always been very happy with American Home Shield. I’ve recommended them to people who owns several buildings here in Las Vegas.

I called American Home Shield to submit a claim and the rep I spoke with was fine. However, the people who came to fix it had problems. The first time, the contractors didn't replace the microwave bulb. After a while, I just gave up and forgot about it. I got too many other things to do than having to call them and have to hold on to the phone for a long time before you can get somebody to answer.

I called American Home Shield to submit a claim for some fixtures in our upstairs and they were very quick about getting somebody out here. Their reps were very helpful and accommodating, but I wasn't too satisfied with the company they used, Drain Go of Alabama. In the beginning, I called and asked them to call me and set up a time. The guy said that they didn't have to call and set up a time, but I thought that that couldn't be the case because I use American Home Shield for one of my rental properties and the latest time we had to file a claim, the contractor called in advance. The rep gave me false information and I explained to him that it was not accurate because I knew and I've used them before. The rep said that he was just doing what he was told to do, so we set it up for the next day.

I filed a claim to American Home Shield for the dishwasher online and their site was great. There was a plug that was clogged up and the contractor they sent out said to unplug and he showed us how the maintenance is. Everything has been good with the dishwasher so far since the repair. I'm a realtor and I have everyone I can think of sign up for American Home Shield.

I had gas leaks and tried filing a claim for it online, but it didn’t complete, so I just did it over the phone. I had a long wait time, but it went okay. I previously had a different issue for the same appliance, so they had to verify that I wasn’t calling about the same issue. The plumber they sent was very excellent and the same gentleman that came for the previous issue. On the previous issue, he had to get a different equipment, so he didn’t have time to do it that day. He came back the next day and that was fine. Then this time, he was able to fix that one in one visit. Having AHS gives you peace of mind when you move into a new home.

Having the warranty is a nice safety blanket in case something big happens. When I submit claims to American Home Shield online, contractors usually come out within a couple of days. I haven't had any problems with it not being responsive. For this claim, my washing machine wasn't spinning and thoroughly agitating. It wasn't automatically advancing into the final spin, when it's supposed to wring out all the clothes. The guy who came out was from Gulf Appliance Repair and he was great. He was very interactive. The first time he came, my adult daughter was here and he explained everything to her. But after that, this problem still existed. So we put in a recall. In the second call, he interacted with me and he was great the whole time. He took care of the issue and the washing machine worked fine after that.

The cold season started and we turned on the furnace but the next morning, it wasn't working. I called American Home Shield's phone number and let them know what was happening. Then, a few days later, Abby's Heating and Cooling called us and we set up an appointment. The techs came and diagnosed the problem. They put a new piece in and everything worked well. It definitely got us through the month that we needed it. I'm very happy that we got AHS.

My dryer stopped working. I called it in with American Home Shield and the representative I talked to was very good. The technician from Sears came the next day and he was very cordial, did his job quickly and fixed the dryer. I was really pleased with AHS. It's very good to use them.

I had a claim with American Home Shield for my refrigerator. The contractor kept coming out to fix it and it wasn't being fixed. They couldn't find the part because it was a really old refrigerator so, we gave up. We ended up replacing the refrigerator after four months. Then, they went and reimbursed us for half the price, which was nice. The reps at AHS were very nice throughout the process and they tried to be helpful. AHS is very slow on fixing things but they're good.

We didn’t have heat so I called the number of AHS and worked with the member. They got with a contractor. However, it took about five days for the contractor to get to us, which I can understand. There was a cold spell. But all in all, we’ve been pleased with the professionalism of the contractors that American Home Shield uses. We’ve never had a really bad experience with them. We’ve had the warranty ever since we’ve moved into this home in 1996.

My water heater had a leak and some of my faucets that have hot and cold water had their lines reversed. I called American Home Shield to submit a claim and the reps that I talked to took down what I said and called the proper people. Drain Masters was dispatched and it was a seamless transition from AHS to them - I did not have to do anything and I was kept well informed. Drain Masters replaced the water heater and did the valves. They took care of everything and now everything is good.

When a water blending valve in the shower wasn’t working, a guy from RK Plumbing came out and touched it with his magic hands. He fixed the issue in 15 minutes. The wait times for calls to American Home Shield are always awful -- it is a 30-minute wait and they always say, “Unusual call volume". So, I submitted the claim online. One of the nice things about American Home Shield's contractors is their use of the scheduling system. Whenever we submit a claim, we always get something from AHS saying that they have assigned a ticket. Within 24 hours, unless it is on a weekend, the contractors reach out and schedule. They give me either a two or four-hour window, and they show up during that window. They also call when they are getting close. They are confident and have their stuff together. I’ll be renewing next January.

My refrigerator's freezer stopped working. I made a phone call to American Home Shield and told them about it and they sent someone out to check. The techs quickly came out and they determined it was totally non-functional. They were very efficient and professional. AHS replaced the old fridge, and they were very good.

Six weeks after I signed up for American Home Shield, my AC broke. I live in Florida and I need to have an AC unit. I called AHS and the tech showed up seven days after. He was a total jerk and in the end, he fixed it temporarily and had to order a part. He didn’t talk to me and told AHS that it was a preconditioned failure of the AC unit and AHS declined to pay for it. It was a disaster and I had to pay by myself. The second time, I submitted my claim online and it was almost easier than calling. The air conditioner was broken again. AHS sent a different company. The guy who came was totally professional and great. He figured out the issue really quickly. Now, the AC is running. If service can continue like that, then I may buy another year when my contract is over.

When we bought our house, the air conditioners were running and everything was working. Then, the first one crapped out and we had a guy come and tried to fix it five times but he couldn't get it. Then, AHS sent A-Plus Air Conditioning. The tech there was nice. He explained everything and showed me what was wrong with the air conditioner. He even replaced the part in front of me and he had the thing running. What impressed me so much was the guy said he's leaving the country and if it's a big job, he may not be able to help. But still, he opened his truck, got his tools and he came over and fixed the air conditioner. He then put everything back and left the country for vacation.

I had an air conditioner that wouldn't cool the house. I submitted a claim with American Home Shield, and they sent somebody out to check it. The contractor called and told me what he was gonna do. He gave me a time frame as to how long it would take to fix the AC, and he did what he had to do. He did some cleaning and recharging work on it. He worked for two days and then, he came back out again to recheck it. This time, something else burned up so we had to get it replaced. The contractor was honest, very courteous and professional. If I'll have any problem down the road and needed some work done, I will definitely call him myself.