American Home Shield Reviews

The service company ordered the parts, then they said one of the parts was lost, and they had to re-ship the part. We were out of town for about a week and a half on vacation, but once we got back from vacation, they were out within a week. They pulled the old part out and replaced it. They also replaced a lever on the door that causes it to stay closed.

They gave me the information, scheduled the appointment. On the day of the appointment, they called and said that they weren't gonna be able to come out because their technicians were stuck on other jobs and weren't gonna be finished to be able to come to mine. They rescheduled it again. The day of that one, they called and said they weren't gonna be able to come out because of staffing issues. I told them it was the 3rd time that they've done that to me, and each time, I made sure somebody was gonna be there while I'm at work to make sure somebody was gonna be there for them to come out. I asked when are they gonna reschedule. The rep said it would be Thursday, but that wouldn't work for me. It would have to be Wednesday. I asked her why couldn't they bump somebody else. They’ve bumped me three times. She still said they couldn't do that. So, I told her I needed to talk to a manager.

I talked to a manager, and they ended up making it happen the next day and got it taken care of but that was after rescheduling three times and calling me hours before they were supposed to be there to tell me that they were canceling. Also, when I got on there with him, he acted like he wasn't gonna do it either. I told him I don't think American Home Shield will be very happy that they're dealing with a contractor that is representing them and can't do their job. That was when he agreed to do it. It was a little too late then. I don't think I won't be saying something because that experience was aggravating to say the least. They have to have enough staff that if somebody does call in sick, they don't have to cancel appointments. People get sick, but If you've got an appointment scheduled, it's important to keep the scheduled appointment.

The technician who finally came out to do the repair service was very professional and got right on it and took care of it. I was at work but my daughter was in there with him, talking to him the whole time. He stayed on it and got it done. The only thing is when they replaced the P trap under the sink, they replaced the little ring that’s on the top of the sink, and there's nothing connected to the little thing that you pull up to close it. They didn't connect to that. It didn't have the little thing that goes down in there to begin with, but I figured that if they were replacing that, they would hook it up.

I typically have been using American Home Shield's app. I like the app for the convenience. If something comes up, I can just do it right there on my phone. I don't find it’s very useful if I have to try to amend something or add something on to an existing dispatch. Then I usually have to go to the website or I'll have to call. I have a couple of properties covered by them, and it’s a monthly 25 and 35, but then any time I have something happen, it's about 100 and $135 each time somebody comes out. Also, if you miss something, it's difficult to add something else on to that dispatch. In other words, before you make a request, you have to thoroughly go through every issue.

The people that come out can fix things that are covered. But any time there's something that's not covered, the people that I deal with that AHS uses typically mark things up like three times the going rate for what AHS could have it done. The electricians came out to change some plugs out and they said our breaker panel is not in compliance with California law and I need to have that redone. They gave me a bid to redo the breaker panel for $11,640. I had it done. I just called some electricians, and got some prices. I had it done for $4,300. I had the plumbing company out yesterday and they were saying they needed to install a two-way cleanout. They quoted me $4,500 to do it. Another company I called would do it for $1,000. So, I can't trust the price of the companies that AHS has been sending out when something is not covered by them because it's way inflated.

As far as customer service, I have a hard time giving a high recommendation when I call a company and it's an overseas call center, which has been my experience with AHS. You're wading through accented English to try to get your stuff done. Now, the one thing that was cool is when I was having a plumbing issue, they did a live video chat. That was obviously somebody in the States. But we determined within the first 30 seconds that he was not gonna be able to help me with my problems. So, we got off the chat but that part was actually cool.

I'd like to not have to pay American Home Shield $100 just because I call them to get somebody to come to my house. When you've got insurance, you think insurance is gonna cover it, but then you have to pay $100 before they ever even come. The service fee had gone up as well. When we started, it was 50-something dollars. Now, it's 90-something dollars. Overall, we're happy with the service.

I called one of the customer service reps and they said they just use a tape measure to determine whether it would fit or not. I asked which measurements I should use since there are several dimensions and different widths, which was what I was concerned about. I also do not have a measuring tape at this house because I do not keep my tools here. So, I have not chosen a replacement appliance yet. I asked why the tech did not figure out which ones would fit and just provided a list of options that AHS knew would fit.

Some of the American Home Shield representatives I spoke with were very hard to understand because of their heavy accents. Over multiple days, I talked to a couple of different reps and received different information about what would take place and how much I would have to pay. There wasn’t much consistency. One day I was told one amount, later I was told another, and it ended up being the higher amount I was told first. Still, I was able to get most of my questions answered and reach someone when I needed to.

The coverage was a little frustrating and misleading. My policy states that AC and heating repairs, including parts and components, are covered up to $5,000. The way it reads, it sounds like a full replacement would be covered up to that amount. However, I later found out that if the part can still be sourced, they only cover the part and the labor to install it, not the entire unit. Still, I've suggested American Home Shield to my parents because they've got an older house as well. And just talking with the reps and getting actual quotes of how much this would have cost versus how much we're getting it with AHS, it's a substantial amount of money that we saved. We've used them a couple of times in previous needs, and I've talked about them to multiple people.

The diagnosis was that it’s mechanically and functionally fine, but it needs to be cleaned. They were going to charge me for the cleaning because it’s not normal wear and tear. It’s a closed unit in the attic and over five or ten years, with airflow moving over it, it’s going to collect dust and dirt, just like a filter in the house. It’s like taking a vacuum cleaner in for service and being told it wasn’t cleaned as well as it should have been every single time, so it’s not sparkling clean and therefore none of the service will be covered under warranty.

I’ve had American Home Shield for 30 years, and I’ve run into this kind of situation before. When that happens, I ask for a second opinion. But it’s not really a second opinion. It’s another technician coming out for the same service call, with the same requirements and symptoms. They either fix it or come to the same conclusion as the first one.

The company that AHS sent out for the second opinion did not show up at the scheduled time and did not call. I received a text instead. They eventually showed up around 9:00 at night with a spotlight and a digital camera. They told me they were not there to fix anything, only to document what was there. The technician proceeded to take the entire air conditioner apart, bolt by bolt, down to the circuit board level, to take pictures showing dust and dirt on the board. When I asked if it was causing any malfunction, he said no, but that it could.

American Home Shield needs to reevaluate their policies for coverage because what they've done with this availability gives contractors the ability to say the appliance wasn’t cleaned or maintained properly. And it's not normal wear and tear to get dirty. I don't know a dang thing after five years that doesn't get dirty. And so, they've given them free rein to deny every single claim. I've got a house over in Fort Worth. They're on American Shield. But I'll be taking them off soon, too.

I was a little leery when American Home Shield assigned Express Heating to this service call because I went online and I looked at their reviews and their reviews weren't stellar. The guy showed up within the window of time and then I didn't have to be at home all day waiting. He called prior to arriving. He called about 20 minutes ahead of time to say that he was on his way. So, my experience was fine. Everything worked out.

I've had American Home Shield since I've owned my home. It's cheaper to have it than calling repair companies myself. I just pay that little deductible and I'm not paying $2,000 for a repair. The only thing is I can't see invoices for repairs on my account. It would be good to be able to download receipts. I have to have a record of that because I'm selling the house.

Finally, they did fix it. If he would have done what he did yesterday probably when he came, he wouldn't have to come back. When he came on Friday, it didn't seem like he knew what he was doing. Another concern that I had was that the technician didn't tell me anything when he left. If he would have told me to wait 24 hours, I would have waited. I was not told anything until I called back and was kind of angry that it was still not cooling. The AC is working fine now because I've noticed it's gone off and came back on. The temperature was set at 71 and it's down to 71.

As far as American Home Shield, they should have got them out here sooner. We got back on Sunday and they told me the first appointment they had was the 2nd, which was Tuesday. They should have came back Monday. American Home Shield really didn't pressure them on coming back sooner than they did. We've had a couple of other things break, and they sent the same company and the same guy. It seems like they don't have a network of people that they work with.

Then when the guy got here, he told me that I needed to call in and cancel that and tell them that it's still faucets. So that's what I did. Then he told me that I would have to make a separate order because I had something called a slab leak, and that it was hot in front of my husband's side of the faucet. He was telling me it might be covered or it might not. I said it says all parts and components are covered. He said, “But I've seen it where they don't do that.”

When I called them to put in the order, they wanted to talk to the tech. He wouldn't come to the phone. He said he was on the phone with them already. When they came back to repair yesterday, the owner wanted him to apologize to me, but I didn't have a slab leak. He took his thermal, and they didn't find anywhere where there was a slab leak. They told me that I had something else going on, and that American Home Shield would not cover it, and that it would be $521 for them to repair. But I said I didn't have $521. I said, “That's why I have to wait in between whatever I need done to make sure that I have the four items.” I said, “I don't know why you wouldn't have me to put that down when you told me to do the slab leak if it was supposed to be something separate.” I felt like at first that they did a good job because he fixed the leaking showers, but he told me they were gonna have to come back and break tile and go through my attic and come down, and that it could get really costly.

They typically get it wrong when I call in for my AC unit, and they make you diagnose your own problem. You might not be able to know what's wrong with your unit or whatever you're calling in on. And that's hard. Then sometimes, they don't listen to the customers.

For my refrigerator claim, they brought a person in to look at it. Then that person misdiagnosed it wrong. They have a process that allows you to bring somebody else out to doublecheck it. But if I was wrong, I would have had to pay again.

I have been back and forth with American Home Shield for at least a month regarding my plumbing issue and am tired of calling. I spoke to four representatives about the same issue, and each one gave a different story. I asked for a different technician instead of the rude one who was charging me additional money. I had other claims that were not the best. My dryer broke and it took a whole month to fix. American Home Shield needs better customer service. Several times, I had to tell the representatives I did not understand them.

At first, I was pleased with AHS, but then it almost feels like it's nitpicking to what they wanna cover and what they don’t and trying to find a way to not cover things. Mind you, I've been paying my premium on time, and every service call, I pay. But then, for them to not follow through on certain things, it’s not good.

One time, I had an issue with the range hood. AHS sent somebody, the person said they came out, but the person never came, and closed out the contract. I called them, "Can you at least give me details on what this person said? Because they're telling you they came out, but the person never came. And you closed it out." I paid $100 for a service fee for someone to not come out, only for me to have them reopen it, and I have to pay another $100.

At first, I like American Home Shield. I said I’m keeping this. But I was like, "No, I'm not." I'm gonna let them finish out what I need them to finish out, and I'll consider other home warranty companies because there are others that I can go with. I don't have to stick with them.

The company doesn't have anybody available until after the holiday until next week. I called American Home Shield back to let them know that I had to turn the water off because the leak was just that big. I've been without water since Tuesday since I made the first call to them. I don't think they know how to handle emergency situations. They're not equipped for that. I also had a problem about three years ago where I had to call them, and it was an emergency. They still didn't send anybody out until the next day. But by that time, I had found someone else to fix it. They also didn't follow up when they told me they were gonna follow up. But the guy I spoke with at AHS yesterday, followed up on everything. I guess they're having trouble finding someone to deal with the emergency situations. They need to fix that situation and get techs out to people sooner.

I waited another day. Called back. Spoke with a different person. But there was still no update. No progress that I could see or that they could see for my claim. I talked to her, and she said I have to wait another day. Called back later. Now, there was no progress. I said, “It's been 48 hours. I would like the authorization just to find my own person." She said was the first guy told me was wrong and it was false information.

I asked to speak with a supervisor or manager and she said, "I'll submit a ticket for that and it'll be one to two business days." This was Thursday evening. I said, “Is there somebody that can tell me something about what's going on? It's been three days at this point, and nothing's happening." She said, “There's an escalation department that can handle this, and I can transfer you or connect you to them." I said, "Yes, please do."

She put me on hold and she came back on, she said, “You're gonna be on hold for more than 30 minutes, so there's nothing we can do. You're just gonna have to try back later."

 I called back a few hours later, spoke with another guy, and told him, and he said, "Let me try and transfer you to the escalation department." Finally did. The escalation department rep said, "What's the problem?" I told him. He said, "I can see that you're in queue to find somebody to get your air conditioning fixed."

 I said, “I could have called somebody around my house, and they would have been there in a few hours. I don't know what the issue is." He said they haven't even talked to anybody yet. I was just in queue for them to try and find somebody.

That day was Friday. Saturday evening, the air conditioning guy called me. It was Pearl's Property Maintenance and the tech lives in Fishers, Indiana, which is an hour and 40 minutes or so away from me. He said, "I'll just come over. We'll get it fixed tonight." And that guy was awesome. Pearl's Property got it fixed. They drove an hour and 40 minutes to fix the air conditioning and had it fixed, and went through the process to where he can get paid through American Home Shield.

That was the first time that I've ever had to use AHS and I've never dealt with it before. And I would never buy American Home Shield after this one time.

I called AHS and I was upset because how could he find something so quick - even if he had a small something last week, how all of a sudden, this week, it was a huge something? I was just totally confused with that. So I took the cash-out and had another guy come in. He’s certified and he said there was no hole. He said thew antifreeze was good and that my problem was the AC was filthy and we needed to replace the whole filter unit.

They have given me some options to order a dishwasher, a comparable, or a gift card to pick something else out that we would like. And that's the option we've chosen. We have taken a Lowe's gift card and ordered a new dishwasher from Lowe's that we will install ourselves.

Both techs who came out were very good. It was just a little bit frustrating to have to wait so long. I called and submitted the claim online to AHS. By the time they came out and looked at it, we were without a dishwasher for seven days for whatever appliance it might be. Then by the time they get the part, it was another five working days, and then scheduled to come out. It’s a long process, especially the dishwasher wasn't a major thing. But if it was something more important like a furnace or air conditioner or something you really rely on, it would be a problem. Other than that, in general, my experience with AHS has been pretty good. Their website has been easy to navigate. Plus, the contractors they have sent out have been great on communication, callbacks and scheduling, letting us know when they're coming.

I’m dissatisfied. The service person has to come back and repair our AC, and it would be nice if American Home Shield could let us know when the part is ordered and how long it's gonna be. It's important because I have breathing issues already. I have oxygen. I have a sleep disorder and a machine that runs. I'm very overheated, and it would be nice to know a timeline. We would like to have an idea how long we have to bear the heat. Other than that, everything was good.

Every time American Home Shield sends someone out, it's always a recall. I don't understand. The technicians they send out are not experienced or it takes a second try to get things together, and it's aggravating. The first time they had United Air Temp come out for my AC, the technician spent two and a half hours and told me everything was okay, then the issue ended up being a leak in the coil. We got cold air for about five days, then it went out again, so we had to do a recall. They came out and the technician told me he had to order a part. It was 90 degrees upstairs in my house, and I had to wait a couple of days for another technician to come out with him because he wasn't certified to fix one of my coils that went out.

When they came out Monday, they said the issue wasn't that bad and they could just patch it up. It's always patchwork. I was told that that's all American Home Shield will pay to fix it. It has to be unrepairable for them to replace the coil. The technician patched the coil, but he told me he can't guarantee that it won't leak again. I said, "What happens when it goes out again?" "Then we'll have to replace it. It'll take six to eight weeks before you can get the part.” Now my AC is working, but I'm not taking offense back because I'm skeptical. I keep the service, because out of pocket I can't afford to pay for these expenses, but American Home Shield keeps going up on their plan. I also have to deal with the frustration on the technicians that they send out and sometimes, I find the reviews on the companies they use aren't good. I call back and say, "I don't want this person out here because they have 1-star online. You can't send them out here to me."

When I do get somebody that they're sure will fix the problem, it's never one and done. It's always a recall. I have to call back and schedule an appointment, then they come out and tell me to wait for parts. It's really frustrating. I'm tired of American Home Shield. It's never a one-time resolution with them and sometimes, the frustration makes me want to pay out of pocket so I'm not bothered with all the headache of dealing with them.

I went around with them. 48 hours later, American Home Shield finally contacted me. They said they're gonna schedule someone else to come out and they had 48 hours to do that. They called and told me that the soonest the other people could take me was July 3. That has been almost 10 days and I'm still waiting. This is my first experience with American Home Shield and at this point, I don't like it at all.

American Home Shield had Tom Melton Services come out and do a garbage disposal. Two gentlemen came and had no problem. They did the repair that day. Apparently, the blades had locked up and I could have had somebody learn to do that and make them where they didn't latch together, but I didn't. I waited on the insurance company to take care of that because I can't get down to do anything. Still, I would recommend American Home Shield because they did their job. I know American Home Shield works and it helps when I need it. Something's changed with them though. I don't understand some of the way they treat people. They're still sending reliable people out here, but the issue is that things take time.

The service guy turned the electricity off, figured out what was going on, and fixed it right away. He didn't have to order anything. He had the part with him and it was wonderful. He replaced the capacitor and the unit has been working ever since. He was great. In the past, I used to live in New Jersey and I had a different home warranty company which was a headache. Now I'm in Delaware and somebody recommended American Home Shield to me. They love, love them, so I said, “Let me try them.” I don't have anything but positive things to say about this home warranty company.

When he came back in, the lady on the phone was telling me what I was going to have to pay and he said that was not right. He said it was going to be higher and that the lady hasn't done something correct. The lady then told him that they should talk to her in private. So, he went outside to do that and when he came back, he told me to talk to the lady because now they got the figures right. In the end, the lady told me the price that the tech initially wanted and that I was going to have to pay out of pocket. I really didn't like that at all. Something about it felt shady and I didn't feel comfortable with that.

So, I didn't let him do the repair and I just told him I would get a second opinion. His price was so astronomical. Then, the lady from American Home Shield said that all they were going to pay for was the water heater. I just went on and paid for it out of pocket. The water heater is repaired now and American Home Shield reimbursed me back the money that they were going to pay me for the water heater. But I wasn't pleased with them and this was the first time something like this was handled this way. If they're going to talk to the technician, they need to have the technicians make the calls in front of us from the very beginning. They don't need to sit out in their vehicle and make the call, then come back in and letting the technicians dictate the call.

Also, at the time, American Home Shield texted me and said that they were working up my out-of-pocket expenses and they'd let me know. But they never texted back to let me know anything. The next thing I knew, this guy was on the phone and he handed me this lady to talk with. I didn't even know if that was really American Home Shield. So based on this one experience, I wouldn't recommend them.

Last fall, I had an issue with my refrigerator and I had a Sears appliance guy come thru American Home Shield. He ended up breaking more on the refrigerator, and telling me it was fixed when it wasn't fixed. That was a $100 service call and parts that went against the $2,000 deductible. Then a month later, the refrigerator was still doing the same thing because the guy never really addressed the issue. American Home Shield sent another repairman out and he sold me parts that had nothing to do with the function of the refrigerator, like door gaskets, light bulbs and a whole bunch of other things that ended up costing me $1,500. And the refrigerator still didn't work.

That was in September and by 1st of March, they finally made a decision that they couldn't repair the refrigerator and American Home Shield sent me a check for the remainder of the $2,000 which was less than $500 toward a new refrigerator. But it wasn't clear when all these guys were selling me the parts that that was going to come out of my deductible. I took the guy's words that those were what I needed and it ended up costing me because I ended up not having enough to purchase a new refrigerator. Plus I'd already gone almost five months without one. So I was a little upset at that one.

Otherwise, American Home Shield has been fairly decent. I have them for more than five years now and 80% had been a good experience. It really does depend on the contractor that they contract with. So, I would not recommend American Home Shield to a friend, depending on the friend's house and how old their stuff was. At this point, I have one more item that is a big item that may go out, and I'm probably going to cancel them after that.

I'm trying to get my refrigerator fixed again and it's been going on for a month. Sears came out and diagnosed it, and the technician replaced the part. The part burned out, so they reordered and installed it. They said to wait 24 hours and the fridge was gonna start working. It never started working, cooling or freezing. They came back the following two to three days and said the compressor was out. Currently, my refrigerator's compressor is under manufacturer warranty from LG, and I am having trouble trying to get the compressor. LG says that Sears needs to call them. Sears says they're not calling anyone. I called American Home Shield and they said they don't call anyone. They're not gonna call LG or Sears. I've been trying to get someone to talk because they need information, but I don't have that information. So far, right now, my experience has been terrible.

We called on the phone to submit a claim for our air condition condenser and the service was very good even though it was a little wait, then a couple of times, they called me back. They assigned Majestic Custom Heating and Air Conditioning. We've used them before and they were very good.

The assigned service person, Cody, was so nice. He was pleasant, efficient and knew what he was doing. When he got to a certain point, he called me and said, "I really need to show you something." He showed me a block and said that the toilet needed to be replaced because he couldn't open it. He could have come back the very next day, but I couldn't have him back then because I had an appointment. He came in on Wednesday morning and fixed the toilet with no problem. It cost me more money but it was all taken care of, and everything's fine now. I was very pleased with the service.

I've had American Home Shield for quite a while and I don't use it very often, but when I do, it is such a godsend. I had it when I had my house, then I put it on my condo when I sold the house. I moved into my condo five years ago and I would not not have it. I don't know anything about plumbing or electricity, but I know American Home Shield vets their people. If I call somebody who comes through AHS, I don't have to worry about who the person is. If I have a problem with them, AHS takes care of it. I told my neighbor, "If you don't have AHS, I suggest you get it. Because I've never had a problem using its service."

I went on AHS's website and submitted a request. The tech showed up and quickly diagnosed what the problem was. There were burnt out parts and he would order them. Once they came in, he'd come back to replace them. That was straightforward. I had to wait a while for the parts to come in. I had to call or message AHS to ask, “Have the parts come in? Can we get this scheduled?” And the contractor came out. I wasn't home because they wanted to come at a time I wasn't home, but my sister was here. The tech came, put in the parts, and said it still wasn't fixed and we would need an electrician. He left.

It took four visits over six weeks to get it fixed. The first one to diagnose the problem, the second one to install the parts, the third one to have the electrician come back and do something that was so simple that the contractor should have done it. It was like plugging it back in. It still didn't work, so I had to call the contractor again. The tech came back and said, “I forgot to turn the water back on.” The only reason it wasn't working was he shut off the water while he did the repair but forgot to turn it back on.

I put my claim in through AHS's app and I called. The reps were charming and fine. The techs taught me all about what it looks like and every aspect of how to fix it myself. They showed me how everything flowed through the water line. They said, "It must have resolved itself" because water ran water from upstairs, downstairs, in every bathroom. But I suggested that they snake out all the drains especially the basement bathroom, and snake out as far as they can from the pipe to the outside because we live where there are trees. However, they didn't do it. The blockage did not move. They had to put that hydro blower down there.

A couple of days later, we had a bigger mess that hit the carpet. That water kept rising all through the night. We shot backed all night. My back was on fire. We mopped and sprayed with bleach. Sewage got on the carpet. We had to put baking soda and use the dehumidifier. I had to pay for Stanley Steemer to come out and clean the carpet. We had to pay an extra $400 to $500 for that damage and AHS did not help us or even deal with the company on that matter.

I like the peace of mind that I used to have but it needs to be improved, along with communication. AHS will confirm that somebody will come out. But being able to contact somebody and walk through the process doesn't matter that much. A guy tried, but it could have been a lot better. Also, we should not have had to come out of our pocket since we pay for the services and especially since it was the person’s third time out and he was doing the bare minimum.

The tech said, “I can't just take your word for it. I gotta come and check it.” He came back the next week, checked it, and found out the panel was not working. He said, “I gotta reorder a new panel.” I said, “I thought that panel comes with the light” because you can't change the light bulb on these panels. It's all hooked up together. He said, “I don't know about getting you a light. I don't know if American Home Shield covers that, but I'll check into it. I'll get back to you.”

My frustration with AHS is when the part came in, the tech never called me. I had to call him and ask, “It's been almost two weeks. Has the part come in?” “Oh, yeah. Just been busy.” I asked, “When can you come put the part in the fridge?” He said Friday. He came in on Friday and did it, but he didn't check the panel so it wasn't perfect. That's why he reordered another one. I don't know if he got that, because I had to call him last time when the panel came in. I was gonna give him the end of the week, then call him and ask, “Did the new panel come in?”

I read the tech's reviews after all of this, and he has a lot of negative ones. I almost left AHS because the last time I had to deal with them was on a plumbing issue, and the tech was rude. He almost wanted a fight because I questioned if he would be able to fix certain things and it got ugly. I told AHS, “Don't send this plumber again. He's rude. He's sarcastic. Actually, he wants to fight you when you're talking to him.” AHS said, “We'll make sure next time you need plumbing, we won't send that company with you.” I've been with AHS for a long time, and I haven't used them for a lot of stuff. But every time I do, it seems I get shitty people. AHS should have good technicians who have good people skills and do their job.

The contractors want to be able to get the traffic for business, but when they come out, they don't wanna do the work. And it's like they're being put out. “We don't get paid anything anyhow for doing this.” That's what that first plumber did, and I explained my feedback to AHS two years ago. I asked the tech, “Why are you with the company then?” He wouldn't answer it. Also, they want to do the minimum. “You only called for this. We're not doing anything else.” It's ridiculous. I've only had two claims with AHS, and I haven't had positive experiences, so I've already talked to my wife about staying with AHS or going with another company.

Then we got the notification that the appointment was scheduled for a tech to come out and it was the original guy that was coming. They had this 8:00 to 5:00 thing when to expect the tech to arrive and then they tell you when they're coming, periodically. But when they were here, they were messing with their app. The one guy that was here before hit something on his phone and it showed that he had two stops away and he was going to be here in two hours. So, whatever the app they're using, either they need to be properly trained on it or it's not accurate. At any rate, the tech said he was going to be here at 11:15, so I rushed home to meet him. I saw him drive by because I knew what he looked like. Then an hour later, the app said my appointment was canceled and that it had been rescheduled.

In the end, it got rescheduled six times. It was impossible to get in touch with someone at the company, Sears. I contacted American Home Shield multiple times and they contacted Sears. We were assured that we were going to be first on the list for the next appointment, and every single day, I would get notifications that they were two stops away. Then by 4:45, the appointment would get canceled. At one point, it said that techs were coming here at 6:45. But at 5:00, the appointment got canceled. Aside from that, among the three parts they ordered, they used only one of them. The tech took the other two parts with him. Then at the same time, he fixed my unit in a way that the hose is super long. It's kind of wound up. The whole issue was that it wasn't draining properly and he said that he hoped that would be a fix. So, he was not even 100% sure stuff was not going to get caught up in the wadded up hose.

The young man from Complete Residential Services who came out automatically knew that the compressor was bad on my AC unit. I also had a mechanic who came and told me the same thing when he heard it. The technician then said that they could put a new compressor in. But my system was old and in about two years, I would need another one. Or they could put a new system in and put some kind of kit in the furnace. Because there's a new refrigerant and the old systems won't take this new refrigerant. So there has to be some kind of kit that can convert it. Or I could get a new system.

I appreciated his candor in explaining my options. I don't like fear tactics. I work on environmental stuff and I know some contractors are in the business to make money, but they forget that human touch. But I loved Complete Residential. In the end, I got a whole new system and they installed it for me. They got there a little after 12:00 and they were done by 6:00. I would tell my friends and family members to get American Home Shield.

I called and asked that Access be removed and that another vendor be assigned, but someone at AHS told me that wasn’t going to happen. They said Access would just be noted as not servicing me in the future. Overall, it’s been a really bad experience. The technicians who came out were difficult for me to understand due to their very thick accents, and I could not clearly understand what they were telling me. I don’t know what has been done to my fridge beyond the two parts that were replaced.

They sent a woman in a Prius. She had a four-foot ladder and claimed to be an electrician. I told her there's no power going to them and she answered she was not not allowed to go in the attic where the wires are at. I had to bring out our big ladder so she could reach the stuff. She told us that the reason our air conditioning was not coming on was because the breakers were incorrect. We ended up hiring our own electrician that could go into the attic. Because of what she said about the proper breakers, he installed the breakers on what she had recommended. When the air conditioning guy came out, he said those are the wrong-sized breakers. Once again, we're getting our electrician to put the right-sized breakers in, but the air conditioning is now working. The air conditioning guy American Home Shield sent out was at least he knowledgeable and knew his work. His name is Vince, and he was quick to respond.

Recently, I called American Home Shield for the water filter that was not sieving properly. I spoke with a representative and that experience went very well. I was given the contractor's phone number and name which was Wright Refrigeration. However, Wright's call to schedule the appointment was made to my wife's phone and I'm not sure why. They should have my phone number when I make the claim.

American Home Shield should make sure that the contractors that they assign keep the customer informed as much as possible. If there's a change, we need to be informed of it. That was the first time that happened that bad, that it fell through the cracks completely. Other than that, everything's pretty good. I've been with American Home Shield for a good little while now and there's been no major problem. The last two claims I put in with them have been perfect. It was for my washer and my refrigerator.

The guy from Hers and His Plumbing was professional, but he didn't locate what our problem was. SerClean did. But we still have the flow of the water that's coming through. We had the Hers and His Plumbing come back out today. The plumber looked at it and they were supposed to be starting up some kind of paperwork for us to get started to get it replaced or repaired. I'm waiting for somebody to get in contact with me to inform me of what we need to do next for somebody to come back out.

I do American Home Shield to try to save on the cost of the money coming out of my pocket. It's worth the money to carry the coverage especially if you have an older house. We've carried American Home Shield for so long. We've paid for whatever hot water heater would cost but we've got other things that could go down that we could have coverage on also.

The tech for my garage door showed up on time. Initially, he wasn't the one that was supposed to come, but the person who was originally assigned had something happen with their car. The tech who came out knew exactly what was wrong right away and it took him all of 10 minutes to do the repair. He also told me that I could call back if there were any more problems. He was very professional and I liked him.

When I originally got AHS, it came from the purchase of the home and I thought the appliances were covered. They may have been at the time, but when the year was up, I did it myself to keep the home warranty going, then when I called about my dryer, I found out it wasn't covered. I was told later that it could be, but I would have to pay extra and I didn't know that.

I find having American Home Shield convenient for when I have an issue that can't be resolved. I'm a female homeowner, and there are no men here, except for my sons, but they don't know anything. It's easier to have someone to call and have them do what I need them to do. Now, I have had situations where I paid $100 and they came out, and it wasn't covered. I still paid an extra $400 and that pissed me off. Under those circumstances, if something is not covered, people should get their deductible back or it should go to the cost. Another thing is sometimes some of the people they send seem real slick to me. I don't think it's directed at American Home Shield though. It could just be some of the people.

When I did a claim and used American Home Shield on my heating and air unit, it could not be repaired. I had to get a new one, so they replaced my AC and the heating unit and covered that, but I had to come out of pocket $900. I paid them in cash and I got my furnace. I also called in for my hood to be looked at because the air filter in my furnace was black and I was trying to figure out what that was about. A guy came in and did an assessment for Mike's Clean Air and he said that I needed to get some new vents for the AC and heating 'cause they have mold in them. He was very professional and I enjoyed him. He gave me an estimate and he's gonna come in there. We set up something tentatively for the 25th, but I'm not sure I'm gonna be able to follow through on that because of the cost. I found out now I need a new roof, which is very expensive.

I wish I could get a new roof, but I understand that that falls under my homeowner's insurance. Even with my homeowner's insurance that I have through Hartford, they'll replace if it gets damaged or a tree falls on it. I was told that with American Home Shield, all they do with the roof is pay to patch it up. Considering what's wrong with my roof, patching is not gonna solve my problem. Plus, they only pay up to $1,000. If the patching costs more than that, then I would have to pay for the rest of it. I'd rather get the whole roof repaired than just get a patchwork done up to $1,000. The roof that I'm getting now through Liberty is a 30-year warranty, and it goes with the life of the home. If anything happens, they'll come in and repair it. For what it costs, they should do that.

I've been in this house for four years and when I moved in, the person that I bought the house from had their warranty. Their warranty was expiring and I didn't want theirs. I ended up getting my own. I used to see commercial advertisements for American Home Shield and what people said about what they would cover was my first incentive to get it. I also read some reviews about them and saw some good ones. That's where I got their home warranty. I've been with American Home Shield for at least three years and it has been the only one that I've ever had since I've been in this home.

When I first got my policy, it wasn't explained to me properly. I was referred by somebody and they didn't explain it either. I have a washing machine that needed to be fixed and nobody told me that I didn't have appliance coverage, so I was mighty upset with American Home Shield. They didn't tell me from the beginning that I didn't have coverage on my appliances. A good salesman would have told me what the policy covered. I had to turn around and upgrade, but I could have avoided this issue if somebody told me I didn't have coverage for my appliances when I first got the policy. That pissed me off. I had to talk to a supervisor and get all this straightened out. I paid my money and I'm still mad because now I still have to wait a whole month before the upgrade kicks in.

Now that I know what's covered in my policy, I'm better. I'm new to having American Home Shield and while I'm not expecting to have any problems, I hope it's gonna be a blessing to me. I hope they can fix everything I'll have a problem with. I'm old, but I'm a new homeowner. I've never bought a house, so I didn't know what to expect. So I would tell a homeowner, whether new or old, to make sure that they're getting what they're paying for. They shouldn't just get the policy. They should make sure they're specific on what they're getting and that everything they want covered is covered.

I'm not happy with All Brands at all, and I can't seem to change this company. They only work four days out of the week, so that's 12 days out of the month that all the customers are not getting service automatically. If the company takes holidays, that's more. That's unsatisfactory. I made an appointment on the 6th, and they didn't come out until the 19th. Now, they're not coming back out to fix my washer until the 14th. The All Brands guy has no sense of urgency and doesn't communicate well. It was disappointing that he cancelled the appointment after he came and looked at my refrigerator. He told me while he was here that the refrigerator was gonna have to be replaced, and he should have submitted that.

A long time ago when I had All Brands come out to fix the ice maker, it never got fixed correctly. It started leaking after the guy fixed it and it leaked up until it stopped working completely. Another thing is when the All Brands guy comes in the house, he starts downing my products like, "Samsung sucks". It seems like, to me, he's getting paid by GE to say stuff like that when he comes in people's houses. Right now, I'd tell people not to go with American Home Shield because they're using All Brands.

For the first 15 years, I didn't have to use the home warranty, but now that my house is older, it's like pulling teeth. If my stove works but the handle is broken or if any part of an item works, then they won't replace that item. I had to get a new washer and dryer because my dryer kept backing up, and they came and fixed it, which was not what I expected. This was not how they portrayed having American Home Shield would be for homeowners when things start happening.

I've had bad experiences with the home warranty company, mainly with my air conditioner. They had a guy come out and they put in a new compressor one time, but for the last five years, three out of the four problems I had were with the refrigerant leaking out. Whoever American Home Shield uses just puts a Band-Aid on the issue. It doesn't fix it. They've never found the leak and I kept having to pay between 700 and 1,000 out of my pocket because my coverage doesn't cover the refrigerant. The refrigerant was being discontinued, and it was very expensive. The Band-Aid solution would also only last a year or two, then I'd have to do it all over again. When the unit stopped working and I was in the heat of the summer, I was left for two weeks without air conditioning, suffocating in this house. Finally, I just bought a new air conditioner, because I thought, “They're not gonna honor what they said.”

When my garage door wouldn't open, I called the home warranty company on the phone and it was easy to submit a claim. I got the service company's name and phone number, and I was told to contact them. They were very nice when they came. They said that over time, the bracket breaks, and they had to put in a new bracket of some sort. Now, my garage door opener is wonderful. I asked the guy how much their service would cost. They said they would charge $99 to come out, instead of the 100 I have to pay American Home Shield now per call when I have a problem. The guy also said the part needed to fix the garage door opener would have cost $40 or $30, so American Home Shield saved me $30 or $40, which is not a lot.

If I hadn't been a member for so long, I would stop using American Home Shield, but I've paid them for 27 years and all that money will be wasted if I stop now. Still, I'd tell people not to get the home warranty and if I had it to do it over again, I wouldn't have gotten it as well. I would have just opened up an account, put in savings for house repairs, and put that money out there. Having American Home Shield helps in some areas, but for the most part, they're just gonna keep repairing things and they're not fixed. They just put on a Band-Aid solution. The cost of the service has gone up too. When I first started, it was $40 a month.

I've had a problem with the refrigerator and I called them out. Garrett’s Cleaning and Appliance came out and the owner knew his job and he did his job in a timely manner. I always call them back again. The first people who came from JNA were nice. However, they didn't know what they were doing. The owner of Garrett's should have never had to be out here. An hour after JNA left on the 18th, the refrigerator started making a noise, and I didn't think it was normal. It was loud, and then it did it for a while, and then it stopped after a couple of hours. What happened was the welding was okay, but they didn't know how to seal something. The part that bothers me about that is that I think they knew that when they left this that day on May 18th. The owner of Garrett's figured what the problem was. He explained to me what he thought he needed to come and do, which was exactly what he needed to come and do, and he did it.

The service request is for pipe leak, Technician arrived 6/30/25 morning 9 am and started removing in 2nd floor toilet with wrench and hammer repeatedly, causing heavy damage since it is ceramic material before I notice and ask question, he started shouting at me and left in hurry, I reported and register complaint still no resolution. I need to call everyday both American Home shield and contractor company. Already provided all required photos still nothing. I wish I did more research and review before even consider American Home shield home warranty. Worst experience ever, never ever consider this company again.

Recently, the motor was out on the dryer. When I hit the button, nothing happened though I had power. The contractor they sent out was professional. Unfortunately, American Home Shield makes them wait for American Home Shield to get them the part. That causes a severe delay. Even the person who came out to do the dryer verbalized that. He said they used to be able to go buy a motor and they'd have it done in a day, whereas, now, we were without a dryer for over a week, which was horrible.

I've spoken to 5 different representatives who tell me we have to contact the appliance guy but he won't answer and to call back in 4 hours. If they don't respond then AHS will send another appliance guy. But when I call back in the 4 hours, I'm met with another representative who tells me they have to reach out to the appliance guy. And if he doesn't respond in 4 hours call back and they'll do it again. See the loop they keep you in to not honor what you're paying for? If I had a million followers I would definitely tell them to stay they hell away from this company. But since I'm just 1 small dot on their billion dollar radar, it means nothing. For the sake of all that is Good. DO NOT MESS WITH THIS COMPANY.

The contractor who came out was professional, but, still, he could not help me. Because that specific leak that I had was not on the website, there was nothing that could be done about it. I had to go pay for the problem on my own. I was very dissatisfied.

When the tech fixed the dryer, he called and said when he turned it on, there was sparks up the top, near where the hose come. He thought that maybe the electric was messing with the dryer. So, he cut the dryer off and showed me what he thought it was. Then when he went to turn the dryer back on, it did come on. But he had to cut off the power. He said he was gonna call in to have electrician to come out.

The electrician came out three days after that and he went through everything. He said he didn't find anything wrong with our electricity. We didn't know whether something from the dryer and that vent coil may have touched and made that spark come up. But he found everything was okay. When he pushed the button, the dryer worked. So, he said he was gonna send it back to the dryer people to come back out. But right now, the dryer is working.

I informed American Home Shield about what happened and they offered me cash in lieu to go ahead and have Sean do the repairs. But I wasn’t advised that they still had my evaporator coil replaced, so I raised my concern with American Home Shield, and they have not responded yet. They gave me $267, part of it I paid Sean, and the rest came out of my pocket.

Every time I've called, they have come out and looked at things. In several cases, they’ve even had to replace the appliance. They replaced my dishwasher, my washing machine twice, and they even put in a brand new $1,500 refrigerator because the seal went out and they couldn't get a replacement part for it. Rather than trying to make a seal work, they just replaced it. They’ve been quick about it, usually within a week, and I’ve never had them quarrel with me over it.

I actually had a problem recently where the online choices for the washing machine they were replacing were gone by the time I got to them. I told the representative it was getting ridiculous and that I felt like I was getting less than what I had before. They literally upped the price of what I could get by several hundred dollars just to make sure I was happy and that it matched the quality of my old one.

The only issue was with the billing. I had negotiated my price because I felt like I was paying more than new customers who get all those discounts. They couldn’t change my monthly payment, but they did give me a free month and a free call-out visit. I wanted to use that free call-out so I wouldn’t have to pay the $100 fee, but the automated system doesn't tell you that it just automatically takes the money from the card on file. I had to call later and go through a lot of hassle to finally get it back. They told me later that if you have a freebie, don't use the automated system because it has no way to pick it up. Aside from that, American Home Shield is one of the best that I’ve used.

The original company said the outside condenser was bad, which took about three weeks. Then Advanced Air determined it was actually the condenser in the upstairs unit, that took another couple of weeks before they replaced it. We had cool air for one day, and then we were out of air again. They came back out and determined the outside condenser was bad after all, and it took two weeks to get that one replaced. So now, basically, they’ve both been replaced and I’ve had air conditioning for five days. Holy moly.

Overall, American Home Shield is a hit and miss. Advanced Air did a phenomenal job, but they just got in on the aftermath of what that first company started. I don’t want to say they’re a scam, but I don’t think we’re a priority. What could be improved is the timeline, if I was paying an air conditioning company directly, I guarantee you that unit would’ve been working in two weeks max.

When you call any of these home warranty companies, they send people out who I don't think are underqualified, but they aren't going to do any more than they have to for what they’re getting paid. Things just seem to go on and on and on. I’ve had five situations where they told me they can’t do something because it’s on the roof or it's not covered. They’re a freaking plumber and the tube is on the roof, but oh, no, not American Home Shield.

American Home Shield is a plus, minus. Sometimes it’s really good, sometimes it’s really worse. On this exhaust fan, they said they would be reimbursing me, and sometimes they do reimburse me for certain things that I do by myself. However, your agents always, always, always give the wrong information. They skip half of the things. If I say a fan is bad in the bedroom, the vendor comes and tells me they were called for the bathroom. If the kitchen has a blockage, they go to the bathroom and tell me they cannot touch the kitchen because they were told it was for the bathroom. That’s where the problem starts.

If they are not doing the job, American Home Shield should immediately contact us and tell us that they are not going to fix it. We are waiting and waiting, and after two weeks, when the tenants get exhausted and they are mad at me, then I call and find out that the problem is not fixed. They should immediately contact us so we can take care of that further.

All day, I waited for the guy. By 5:00 in the evening, I still had not heard from them, so I called American Home Shield. I told them I’ve been without AC all week. They did as much as they could. I was thrilled that when I called them, the rep got right on the phone with the company and made sure they were coming out. She confirmed with them what my schedule was, which was 7:00 or 7:30. The guy came out at 7:30, which was fine, and he fixed my AC.

The tech was very nice. He said that they’re shorthanded and that I was on the schedule, but he couldn’t tell me where they were sitting him in. That would be my complaint, that I had to wait two days and they didn’t put me on the schedule. I had the same company two weeks ago. The guy came out and said my AC had another burnt-up wire. My thought was, why wouldn’t they just change all the wires so that everything is up-to-date?

The tech told me that the system needs to be replaced since it’s an old unit. He said that American Home Shield will want to keep fixing it, so I should be the one to tell them to replace it. It keeps on having issues. Two years ago, I had to have Freon put in it. A year before that, we had to have the evaporator fixed. My husband said that since the compressor is running hotter than it should, it’ll probably burn up another wire.

I had service denial on a ceiling fan which should be covered, with their claim that it is in a "dangerous and/or inaccessible location" (errr, it's attached to the ceiling), and an issue with a wall AC unit that has been ongoing for 4 months without resolution. Two assessments have said it needs replacing, but AHS is dragging and saying they cannot find a contractor and are making excuses to say it is not covered. They take your $100 for each "repair" and refuse to refund it when repairs are not made.

As other reviewers have stated, they offer such low payments to companies to do repairs that most just refuse the job. One AC tech who evaluated my unit told me their company would not handle the replacement because AHS do not pay enough to cover the full job expenses. Hours and hours wasted on the phone, many $s wasted, months passing with no progress, mornings and afternoons off work for technicians who cannot do the repairs. AHS: Anger, Headaches, S#!t service. Run away!

I contacted Crispy Air several times, asking them how they determined it was a preexisting condition. They refused to contact me and let me know anything about what their findings were. Instead of responding to my request for the report, they had no problem sending me an estimate for a completely new system for $10,000, which I thought was not right.

I contacted American Home Shield for a second opinion. So, American Home Shield said they would send out a second company, and if the diagnosis was the same, they would charge me the $125 service fee.

Apparently, the second company that went out found something completely different, so I wasn't charged $125. They found another issue, and again American Home Shield said that because this part that's not functioning properly hasn't broken 100%, they won't replace it. So, these are two instances where American Home Shield hasn't responded or fixed the problem.

And I have sent this to an attorney to look because American Home Shield won't respond to me. The issue is that the part hasn't broken 100%. So, what happens is the AC system freezes up. This is Arizona and it's very hot. The tenant has to turn off the AC system and let it defrost while it's 110 degrees outside. And then once the system defrosts, they can use it again. But they don't have to do this all the time. It's not every day, but every couple of days it seems to happen.

American Home Shield said they won't replace a part unless it fails 100%, yet the AC system is not functioning as it should. I also find Crispy Air suspicious. The fact that they went out there, claimed it was preexisting, showed me no proof of how they figured it was preexisting, won't respond to my request for the report, yet sent me an estimate to replace the whole system. It’s very unethical.

The second diagnosis makes more sense than the first one. It's not leaking any Freon, because the second company tested the Freon. And usually, what happens with a coil is they get old, they rust out, and they start leaking. They didn't say what was wrong with the coil. They just said it needed to be replaced. They didn't say it had a hole in it.

American Home Shield advertises that they cover old and rusted equipment. That can't be a reason for it being preexisting. It's probably 15 years old. It may be rusted. But that's not a reason for denial. When you go to American Home Shield and you go on the claims, you will see Crispy Air saying that the coil is bad and it's preexisting. The second company also has a report. And it says that the fan motor is not functioning properly. But because it hasn't failed 100%, we cannot replace it.

And obviously, there's nothing really wrong with it, because the AC system is still working. It's just that it's failing because the fan isn't blowing air over it. It isn't even a coil issue.

The first company was willing to either replace the coil for $3,600 and not tell me what's wrong with it, or, because I didn't do that, they sent me an estimate for the whole system for $10,000. At the very least, American Home Shield should replace the motor that's going bad. I would have been more than happy to get a new coil with the first diagnosis.

Over the years, I have had American Home Shield on and off with different properties. Sometimes I get the warranty for the property. Sometimes, some years, I don't. There was an issue several years ago with the water heater. I ended up taking the payout instead of having them replace it, because they would cover the water heater, but what they wouldn't cover was all these little extra things like attaching screws to the top of the water heater, some piping, other things they wouldn't cover that were really simple to do. So, in that case, it was cheaper for me just to get the $300 payout. And I put the water heater in myself because it would have cost me a ridiculous amount of money.

They would have covered the water heater, but it was almost the same amount in extras. These extras only cost me like $75. American Home Shield would have covered the hot water heater, but they wouldn't cover the $600 extra.

In another property, I replaced the fan motor. And that's been done. And there's another property out in Colorado right now where, supposedly, they're ordering the parts. And they're not trying to deny that claim. So, it's not like they're denying everything. And I'm so far having a good experience with the other two.

When the technician for the other property came out to the property yesterday, I mentioned to him about this issue. It was interesting because he told me that if he had gone out there, he wouldn't have called for the fan, not the coil. He said he would have replaced it and he would have given American Home Shield the invoice for it. He said that he wouldn't have called authorization because he already knew it was going bad.

I'm hearing a different story about how service companies work with American Home Shield. One person says one thing. One person says another.

And he kept coming back to visit to see if what he had done was repaired. Because he couldn't figure out where the actual issue was. And it kept coming up with error codes. So he worked his way through it and wound up having to replace things and some of the things that he thought might stop it. And it's still flooded at the bottom. He was so upset.

He took apart another part until he decided they had to replace everything. He wanted to keep the cost down. I said I'm paying for the service, and I'm paying for him, but I appreciate him wanting to keep the costs down. I couldn't ask for nicer, pleasant, clean and very knowledgeable guy.

Having AHS is well worth the monthly payments. They've been very good to us over the last couple of things. I had a beef, which I still have, and I just finally gave up on my Samsung stove. It was a problem, still is. Doesn't work right. They were gracious and came out, and replaced panel after panel in it. And it just still wouldn't work right.

It's a manufacturer defect. But I wish they could have at least applied for maybe a total replacement for me. But as it is, I haven't been able to bake anything until I got a new stove. That's the only beef I have. But maybe it's just because there were warranty issues. I'm unclear about that. We also had a refrigerator replaced. The gentleman was good on that. He was awesome. Overall AHS provides excellent service. Their customer service has gotten much better. I’m satisfied.

I would definitely recommend AHS. I've been with other home warranty companies before and they weren't as easy to work with as American Home Shield.

And the other guy realized the reason it was intermittent was because the bushings on the circuit were bad. So they replaced them that day and it's been working properly since. They missed that during the first visit. But then, on the other hand, it really was dirty and the shoot was giving off carbon monoxide. So I don't really have a whole problem with the other things that we had to do. Because it's working better and less demand on the system since they did that.

I've had American Home Shield for years back in Georgia over 20 years ago. I like that it is convenient to order service with them. They’re easy to work with and they replace things that need to be replaced without any disputes.

They gave me a whole oven one time. For some reason the heating element broke. It snapped when the oven was on. And that part was not available anywhere in the world. The company that made those replacement heating elements went out of business. So instead of trying to search for that part, AHS went ahead and sent me an equivalent oven. I just recommended the manufacturer I wanted and they did the rest. They selected an equivalent model for me.

With this second visit, I was told I needed to pay another fee. I ended up calling American Home Shield and it was waived because I asked, "Why do I have to pay another service fee when this hasn't been taken care of?“ Now, I'm waiting for a follow-up because the master technician came and looked at the issue. He did his assessment and he said that I was supposed to hear back from American Home Shield once he turned in his report. But I haven't heard anything. It has been at least a week and a half. Everything is still not taken care of.

I've been dealing with American Home Shield for a long time. That's actually why I haven't switched my warranty. I really haven't had any problems besides the service fee going up. That's just inflation. But this particular time around, I'm like, "Why do I have to keep continuing to go through this?” I was gonna call today to say, "Hey, okay. So, what's the plan like? What are you guys gonna do?"

My first experience was not good. The first air conditioner guy who came out was a real jerk. He said the issue was preexisting. I had to show him the electric bill and a letter from another air conditioner guy that was like, "No, this isn't preexisting. This just happened two days ago." The issue happened in the two months that we owned the unit. The first guy we had was a pain, bur we called the next guy and he was like, "No, this just happened." He was great and he fixed the issue. All in all, buy American Home Shield. The price is good for what you get. Unbeknownst to me, I bought the gold plan. I probably should have bought the platinum.

The people I had were very professional, honest, and kind. I would hire them in a heartbeat. They were able to solve my issues. All they did was change the light bulb, which I couldn’t get up on the ladder. That one was an easy fix. They knew exactly what was wrong with each of the units. But they couldn't get the parts for the fans, even if they wanted to, to be able to replace them. That aside, everything is working well right now.

I’ve had other issues with American Home Shield, but they are very kind and have great service people. I like that I can call them. They don't always fix things. But they have for the last couple of times. My HVAC is working well but it's very old. I keep it maintained twice a year and have done so for many years. I'm just hoping that when the time comes, American Home Shield will help me out with that.

I switched for a short time after having American Home Shield for 30-some years. I then switched right back to them within a couple of months. They’re a whole lot better. If you’re looking for a service, look at American Home Shield. The service in the past two years has been pretty quick compared to the previous years.

Everybody I talked to was really nice. But I just wanted to talk to somebody in America that seem to understand my frustration and I couldn't. It's American Home Shield and not Philippine Home Shield. I would just like to see the jobs back here where I could talk to an American when I wanted to do business.

I ended up having to buy window air conditioners. I live where it gets 110 in the shade and I couldn't get my air conditioner fixed. American Home Shield just kept giving me excuses. I had to pay for part of it. I paid for the insurance and then I had to pay $750 to the installer to get it done. American Home Shield should never advertise that they cover 100% because they do not cover 100%. They make you pay it. The installer told me he could have written it up to where I had to pay $5,000. I was lucky that I only had to pay $750. This thing with the air conditioner really pissed me off. American Home Shield does not have a good reputation for air conditioners. They fight it as much as they can and they make you pay as much as they possibly can.

The last thing the rep told me was that we got approved, but we don't know when they're gonna swap out the unit. They didn’t give us an estimated time or date when they’re gonna come. We also don't know about the price. We had to make the appointment, which I had to pay so much for, and then the technician never came back. I’m paying for something that’s still not done. We never got any information since they came that day. We have just been waiting until they get the AC swapped out.

My house is not hot because I have a window unit in my living room. But it gets tougher sometimes in our bedrooms. I have a window unit in my utility room. The way it feels outside, that's how it feels in my utility room and one of my back rooms. I work in the heat regardless. What I’m worried about is having a pregnant woman inside a hot house. I just hope they can get it done before my daughter comes in October.

If they write me a check and I find someone to do it, that’s not a problem. I got a guy on standby who is willing to do the job. Or they recommend their own contractor. I don’t know how they operate. I’m a first-time home buyer, so I don’t know what the holdup is.

My husband decided to just get an electrician that we normally use. The electrician came, fixed the problem, and was out of here in 30 minutes. We paid only $60. No problem. We will talk to him about upgrading our box, because he was reasonable, efficient, and effective. I have two or three electricians that I deal with because I went through Harvey. We still use them for little things that we know that the home warranty won’t cover. The electric company that American Home Shield chose was trying to replace the entire electrical box. There’s no problem with that. But it could have been fixed first. We think that they’re trying to get more money. These people here are con artists. I don’t wanna use the same electrician who came out here.

In the second claim, American Home Shield sent the same company again. The same AC upstairs is still not cooling very well. At first the technician said that the line needed to be cleaned out. He opened the vacuum up to show me how dirty it was. When he opened the vacuum up, there was no dirt in it, so he apologized. I don’t know what else he did when he went up in the attic, but it flooded the ceiling and now the complete ceiling has to be replaced.

I followed back up with American Home Shield yesterday to see if they could send somebody else out, but they sent the same person back out. They refused to send anybody else. The contractors did such a lousy job, that wouldn’t have worked anyway.

Sears was terrible, but American Home Shield was great even though the price kept going up.

It seemed like when I ever had called for a service, it was handled.

Our home alarm system lost a power signal after one of the breakers in our electrical panel had blown. It was very easy to submit a claim online through my cellphone. I received their name, telephone number and when they would be arriving.

Metro Air Services hasn’t rendered the service yet. They did come out and review what was going on, and the interaction was great. He was knowledgeable, helpful and informative.

The two technicians that I’ve had experience with, one was an issue with our refrigerator and then this person who was the electrician, both of them have been awesome.

I had a really bad vendor with a plumber that took two and a half months to resolve the problem. It was a very simple issue, and I called every single day. American Home Shield didn’t provide me the support I needed. This vendor wouldn’t come so I asked them to change it but they wouldn’t do it. There were other vendors that were rude or will come in and take a look. American Home Shield has to look at their vendor list and take the feedback on Google and from the customers seriously and not take the one that is the cheapest. I would rate the guy 5 stars and American Home Shield a 3.

I had another issue with plumbing, and they were gonna send out that company. I told them, I never wanna have them come to my house. I was just very dissatisfied. I've been with American Home Shield for about 25 years.

Their website needs to be updated because it's not actually user-friendly. It's just basically almost like multiple choice, but the choices are not really functional. There should be a remark system where the customer can type in what the real issue is. Overall, American Home Shield is great because it does offer a lot of options. I don't need to call a plumber directly and put up with the whole shebang. It's actually perfect for a new homeowner.

Here’s the good part: one of the employees admitted (in so many words) that they have to upcharge because American Home Shield doesn’t pay them enough. When I asked for a formal estimate, I was told they don’t give one. That’s funny—I paid for one. All they tell me is “what my responsibility is.” That’s illegal in New Jersey. I’m a licensed contractor in NJ, so I’ll be contacting the Licensing Authority. American Home Shield told me they will pay $1,261.00 for the condenser, the coil, and the installation—so all parts and labor are being covered. Yet Comfort Pros says I owe them $4,260.00 for a permit and refrigerant? By the way, refrigerant costs $10.00 a pound at most, and I need just 4 pounds for my system.