American Home Shield Reviews

I recently had an interaction with American Home Shield regarding my air conditioning unit. The internal and external parts were making a loud noise, resembling the sound of a mower or a vehicle approaching. I submitted my claim online, which was fairly easy to navigate. Unfortunately, the service experience with Affordable Heat and Air LLC was less than satisfactory. The technician struggled to understand the issue, as the unit had never previously made such noises. During the visit, he lost a part in the leaves and seemed unsure of his actions. He claimed the unit was merely going into defrost mode, but this explanation didn't satisfy me since it had never done so before. Despite being told it was "normal," the issue persisted.

I recently had a heating issue at home and reached out to American Home Shield for assistance. It was a pretty major problem since there was no heat at all in the house, so I filed a service request online, which is pretty easy to use. They assigned a contractor named Comfort, and although different representatives came because they had to order parts, each one was friendly and professional.

We've been in several houses that have older appliances, and that's what triggered our signup with American Home Shield which we've had now for about 10 years. We like that they get back to us. We put a claim in and we are immediately given the contractor's phone number and contact information. It's all done very quickly then it's just a matter of lining up a time with the contractor's availability.

I've been a customer of American Home Shield for about 20 years, and my experience with them has been great. They've consistently been there for us whenever something breaks down. The service calls have been prompt, and they resolve issues without any problems. Recently, Climate King came out to fix our AC unit, which had a bad capacitor. The technician was very professional, fixed the issue quickly, and was finished in about 30 minutes.

I had a claim with American Home Shield because I needed my sink fixed and my water heater replaced. The contractor they sent was very good and knowledgeable, addressing the issues quickly. I haven't had any more problems with those items since then. The service seems a bit pricey, but overall, I would rate my experience quite positively. I give them a 4 for their online tools like the website.

The furnace thermostat wasn't getting any power, and the heater wouldn't turn on. I submitted my claim online, which was relatively easy. I was notified via email about the contractor, Topline Heating & Air, and the time slot they would arrive. However, the contractor appeared without prior notification, which was inconvenient as I wasn't home.

I needed my faucet replaced, and while the replacement isn't as high quality as my previous one, it serves its purpose adequately. The process was efficient, and the contractors from Econo-Rooter did well this time. However, I had a frustrating experience last year when the contractor didn't replace the faucet on the initial visit. This resulted in an extra call and additional costs of about $200, which could have been avoided if the issue was resolved correctly from the start.

I recently had a water heater issue and contacted American Home Shield through their website. I was impressed by the quick response, with an appointment scheduled in less than 24 hours. My experience with their customer service had been positive as I have always used their website for communication. When Apollo came out, they first did an assessment and submitted their findings to American Home Shield. Within 2-3 days, the replacement was approved, and Apollo set up an appointment for the replacement. Despite the situation, I wasn't without hot water, except for the brief 45 minutes during the actual replacement.

I've had American Home Shield for about 15 years, relying on them for various appliance and air conditioner issues. Recently, my dryer stopped working due to a fuse issue. The repair required disassembling the dryer, but the technician from Big Kountry Appliance Repair was excellent and resolved the problem within an hour.

Appliance Network came out to fix our dryer. Initially, after they left, the dryer started making a loud noise. I called them back, and by the time they returned, the noise had lessened. The contractor mentioned that a part needed to tighten itself over time, and it seems to have improved since then. Overall, the contractor was knowledgeable and efficient in their work.

I have been extremely dissatisfied with my experience with American Home Shield. Despite being a customer for four years with a platinum program I've never used, my experience with their service has been nothing short of poor. During my recent claim, I encountered both plumbing and electrical issues. I reached out to them and had to call multiple times for assistance.

The garbage disposal at my home wasn't working for two weeks, and it turned out there was something stuck in it. When I submitted the claim online, I found the process pretty straightforward. I received a notification that the contractors were coming but didn't get a specific time. However, they did call about 20 minutes before arriving, and they showed up on time.

I had a deeply unsatisfactory experience with American Home Shield and their partnered service provider, Express Appliance. My stove top broke at the beginning of December, and despite promptly contacting American Home Shield on December 3rd, the service was far from acceptable. They assured me that Express Appliance would reach out within 24 hours to schedule a repair, but that call never came.

My recent experience with American Home Shield was great. I had an issue with my oven, and their service provider Premier Appliance, came out to fix it. The technician was excellent, quickly resolving the problem and even advising me to keep my older stove 'cause they're easier to repair. They last longer. The technician was very helpful and I'm glad he was the one who was sent out. I've been with American Home Shield for about five years, maybe longer, and I've always chosen to speak to their customer service directly rather than online. I'm not very tech-savvy and I would rather talk to somebody. I do everything on my phone. The customer service has been excellent, and I have no complaints.

I have been using American Home Shield for over 20 years, but my recent experiences have left me less than satisfied. While the service technician, Brian, from Michael Robert Tyron Wolfe, was professional and explained everything thoroughly, I did experience some frustration with the overall process. When my heating system malfunctioned, it took about a week and a half for the necessary part to arrive after I had to follow up; this delay was inconvenient.

My experience was incredibly frustrating when I needed a new faucet and reached out for American Home Shield's help. They sent a company called Rooter King to examine my faucet. The technician suggested I purchase a more expensive faucet through Amazon rather than using their basic nickel option. I agreed, and after buying the faucet from Amazon, was informed I would need to pay an additional $175 to $195 for installation, despite being initially told that installation would be free.

I had a dripping faucet in the kitchen and submitted a claim, which eventually led to a replacement. However, the work wasn't completed to my expectations, and I'm still not satisfied with the results. Part of it is not working like I want it to. The process of submitting a claim was decent, but the contractors who came to my home seemed to lack the necessary experience. They managed to do the work, but their skills as plumbers appeared limited. Overall, my experience has been somewhat satisfactory, but I'm unsure if I'll keep using American Home Shield in the future.

I had a situation with my boiler pump that was making a terrible noise during a winter cold snap, rendering my heating system unusable. I had a private company diagnose the issue, and they quoted me a high price to fix it. Eventually, through American Home Shield, ARM Mechanicals came out, and although they had scheduling delays, when they arrived, they diagnosed and fixed the problem immediately with a spare part they had on hand.

My experience with American Home Shield was positive notably when SWAT Plumbing came to fix my toilet issues. The plumber was professional and ensured the issue was resolved before leaving. I've also opened other service tickets, which are still pending.

I used American Home Shield for a plumbing issue at my home. Mr. Rooter Plumbing came out to fix a leak in one toilet and reset another. They did a great job, diagnosing and repairing everything quickly.

I have been a customer of American Home Shield for a few years, mainly because I appreciated the peace of mind they offer in covering appliance repairs without the full out-of-pocket cost. However, my experience has been a mixed bag. Initially, I contacted them for a hot water heater issue, which was promptly resolved, and I was quite satisfied.

I have been a member of American Home Shield since around 2003-2004. The service was initially quite affordable, which was appealing to me as a single female without anyone to handle household repairs. Discovered through TV advertisements, it promised coverage for various appliances, so I decided to give it a try.

I've been using American Home Shield for about two years now and have mostly been handling service requests online, which is quite convenient. Recently, I had Dom Co Plumbing come over for a repair. They were extremely professional and knowledgeable, effectively resolving the issue at hand. When recommending American Home Shield to friends or family, I'd highlight their promptness in addressing problems and their fair pricing. I haven’t had any negative experiences with their customer service either; they have been commendable in their responsiveness and assistance. I feel satisfied with the value I'm getting from them.

I had a repair experience with American Home Shield regarding a furnace that stopped working. I contacted them online, which is my usual method. Within just five minutes, they called back with an appointment. Impressively, a technician from Foxcroft arrived about two hours later to address the issue.

I had an issue with my washing machine wherein it would stop in the middle of a cycle and not pump water out on certain cycles. When I try the speed wash cycle, it works, but the longer cycles cause the pump to overheat. A Sears technician came by, confirmed the pump was warped, and ordered a replacement part, which was delivered to my home. However, scheduling the follow-up service has been problematic. The technicians didn’t notify me before arriving even though they always said that they'll text me en route. They showed up at my house, and by the time I was informed, they had already left. Since then, I’ve been caught in a loop of phone tag and automated systems without reaching a live person, which has been frustrating.

I had an experience with American Home Shield when Casmech Heating came to fix our heating issues. While the repair itself was done well, the timeline could have been improved. They initially responded as soon as they could, but as a household with children, we needed someone much sooner. The performance of the technician was good, but the wait was a bit long. They managed to squeeze me in the next day, which I appreciated, but it shouldn't have taken that effort.

I had an experience with American Home Shield regarding an electrical issue at my home. When the contractors from Jireh Electrical Inc. came out to the property, I found their service to be great. They replaced a Ring transformer and since then, everything has been operating well. I'm satisfied with the results.

Our older system was failing to produce heat consistently, and by the time we requested service, it had almost completely stopped heating. The technician from Ultra Air Heating and Cooling was very thorough in his examination. He kept me informed throughout the process and identified a problem that others had missed, despite previous inspections by different companies over the course of the last year. Since his visit, the furnace is operating wonderfully, and I am exceedingly satisfied with the service.

I've been using American Home Shield for several years and have generally had a positive experience. Recently, I faced an issue with my heating system that required six visits from the air conditioning company. Although it took some time, the problem was eventually resolved. American Home Shield showed great customer service by refunding $80 of the $100 charge, as they didn't charge for every visit. They were very responsive, and the chosen company, AR-Tex, was responsive as well. Currently, everything is working fine, and I'm satisfied with their service. I originally switched from First American to American Home Shield, and they've consistently been reliable. Overall, I would highly recommend American Home Shield to others.

I recently had a clogged sink issue, and American Home Shield handled it efficiently. The contractor spent the appropriate amount of time diagnosing the problem, unclogged it, and put everything back together. The claim submission process is straightforward: you log in to their website, file a new claim, provide a few details, pay the fee, and submit it. Their contractors are reliable, offering time slots for appointments, and providing text notifications before and after the visit. After the repair, everything worked back to normal.

I've been using American Home Shield on and off for years, and overall, my experience has been positive. Submitting claims typically doesn't present issues, and while most contractors they send are really good, there was one instance where I found the contractor's attitude less than ideal when he complained about costs on a job. Despite that, I've been treated fairly and the service has been satisfactory, considering I live in an area that's somewhat remote, so accessing service isn't always straightforward.

My experience with American Home Shield was quite mixed. Initially, I had a very difficult time with the company they sent out. I waited from August to December and they never showed back up to do anything.

I've been a customer of American Home Shield for over a decade and have always appreciated their service. Recently, I had a noise issue with my dishwasher, which stopped working altogether. I went online to their user-friendly website and submitted a claim. They promptly sent out a contractor from Suffolk Appliance Reports. He took the drawer out, looked inside the motor area and fixed it. The dishwasher is functioning perfectly now.

I recently had a claim with American Home Shield to unclog my tub. The experience was quite positive. They responded quickly and handled the issue efficiently. Submitting a claim with them was straightforward, and the contractor they sent was professional and thorough in explaining the process. Since the repair, everything has been working smoothly. Overall, I'm satisfied with the service. However, I'm concerned about the frequent rate increases every year, which have been a consistent issue for me.

I've been using American Home Shield and my most recent experience with them was excellent. After I called to report an issue, they responded promptly, notifying me that they had assigned my problem to a local company, which contacted me within 24 hours. They arrived quickly and resolved the problem efficiently. On a previous occasion, a technician identified an issue but didn't have the necessary parts right away. He transparently communicated this, ordered the parts, and returned to fix it as soon as he could. The team is always polite and professional, which I greatly appreciate.

I had an issue with my washing machine leaking and initially called a service through American Home Shield. The first company came out multiple times but couldn’t fix the problem after thinking it was a seal or something else. They weren't successful even after three visits. I requested a different service provider, who came out, assessed the issue, and tried replacing parts like the seal and tray. However, the washing machine continued to leak. The second technician was exceptional, communicative, and determined to solve the problem, which they are still working on by ordering a water valve shut-off.

I had a recent experience with American Home Shield regarding an appliance issue. The appliance started leaking an orangey oily liquid, so I contacted them for help. They promptly sent a tech. They replaced the appliance. I've had similar experiences with them in the past, and each time, the techs have been great. The service has always been prompt. Overall, I'm very satisfied with the service provided by American Home Shield.

I recently had my garage doors repaired through American Home Shield, and the entire process was great. Submitting the claim was straightforward, and the contractor they sent out did an excellent job. Since the repair, everything has been functioning perfectly. Overall, I'm very satisfied with the service I received from American Home Shield.

I recently had a service experience with AHS, revolving around some issues with my garage door. The door was making a loud squeaky noise, and the rail seemed to shake more than usual when in operation. After submitting a claim online, which was quite straightforward to do, a contractor from Ace's Garage Door Repair and Installation was sent out. They applied grease to the rail and sprayed lubricant on some of the hinges. Unfortunately, the problem persists as it's basically the same. While they mentioned the greasing might take a few weeks to have an effect, it does not appear to have improved.

I recently had a disappointing experience with American Home Shield when Ace Garage Doors came out to repair my garage door. The door wasn't opening or closing, so I reached out to AHS online. The turnaround time was about two days, which was acceptable. However, when Ace came out, they informed me that the part needed for the repair wasn't covered by AHS.

I recently had a great experience with American Home Shield. I had an issue with my furance and contacted them on a Thursday. They were prompt and sent someone out by Sunday to fix it. I submitted my claim online, which was an easy process. The contractor they sent was very professional and courteous. Since the repair, everything has been working very well. Overall, I would highly recommend their service.

I recently had an experience with American Home Shield regarding a claim on my washer. Initially, we faced an issue that required SGS, the service provider, to send a technician for repairs. The first tech couldn't resolve it due to the lack of a specific diagnostic tool, necessitating a second visit the following day. Although the problem was fixed at that time, it unfortunately reappeared today, prompting another call to SGS. I'm waiting to hear back from them.

Be ready to wait for more than 45 minutes to talk to their representative; It's a total waste of time. It's not the first time I have called them and waited this long. Please do not get them at all. Long delays in fixing a minor issue. Many revisits. Always send the wrong vendor, and they come and go without proper knowledge. I can't cancel my Plan via their Dashboard. The Website Sucks too!!

For my recent claim with AHS, they replaced the refrigerator. It was not working properly. They could not get the parts because the refrigerator had been discontinued. The techs kept coming back. They came three times. But they didn't charge me any extra for that. I was only charged for the one appointment. They offered to replace it with what was there. What was there was worth $1,069. But the new one wouldn't fit the spot. They said I could have a gift card to Lowe's for that amount of money and pay the difference on anything else I wanted, which is what I did. I paid an extra $500 for another refrigerator. But they paid $1,000 for it.

Garages R Us came out and fixed my garage. I called AHS and told them what was going on. They took the information. The company made the appointment. The tech came out when it was time for his appointment, within a week. Everything's functioning great in the garage now. I've had a couple of things happen to our appliances in the past that AHS took care of okay as well. But right now, I'm waiting for my washer to be repaired. That was backed up. I put that in before the garage. It's been almost a month and a half now and it hasn't been repaired yet. The piece was supposed to come in last week, but it did not. He's supposed to come out this morning. But they said the appliance store was closed. And we don't know for sure if the part came in or not.

I recently had a plumbing issue and reached out to American Home Shield. They were efficient in handling my request, sending the technician I specifically asked for, Premium One Plumbing, to resolve the problem. The issue was fixed within 48 hours, which I found impressive. I've developed a preference for Premium One Plumbing over time because other technicians sent by American Home Shield did not provide satisfactory results. However, securing a technician I trust can be challenging, as the company sometimes limits my options, leading to numerous calls to get the right person.

I recently had an experience with American Home Shield and it was very satisfactory. I had issues with my dishwasher, and they quickly came out to assess the situation. They decided it needed to be replaced and provided me with the option to either have them replace it or receive a payment for it. I chose the payment option, and the amount they offered was sufficient for me to get a new dishwasher. Throughout the process, they were very timely in all the transactions. Overall, I'm very satisfied with their service.

I recently had an experience with American Home Shield regarding a plumbing issue at my house. My water heater went out and needed replacement. While American Home Shield assigned a plumber, the total cost of a new water heater was $5,000. I only received $1,400 in reimbursement from them, leaving me with a significant out-of-pocket expense. This was quite frustrating as I felt they should have covered more of the cost. In the end, I had to pay the bill myself and only received the $1,400 check from American Home Shield. In the past, the technicians they sent out were fine, but this reimbursement issue was disappointing.

I have been with American Home Shield for about five years. Overall, I find them to be a reliable company. They are quick to address issues, although some of the companies they send out for repairs aren't always the best. We had a plumbing issue with stopped-up bathtubs and running toilets, and they addressed it effectively. One thing I appreciate about American Home Shield is their consistent willingness to fix situations when problems arise. However, the pricing has doubled since we first started, and although we understand inflation, better communication regarding price increases would be appreciated. I would recommend them for their service of warranting and fixing appliances, although I did rate them a bit lower due to the pricing concerns.

I recently had a claim experience with American Home Shield regarding an electrical issue in my kitchen. The light went out in October, but there were numerous delays and miscommunications with American Home Shield that resulted in the repair being delayed until late December. Initially, it seemed the date of my claim had been altered in their system, which caused confusion. When I received a call in November, while on my way to take my husband for surgery, I was shocked to be told I needed to find my own repair technician, despite paying a monthly fee and additional service fees.

I've had a frustrating experience with American Home Shield regarding my appliances. My oven wasn't heating properly, so a tech came out, ordered parts, and installed them, yet it still didn't work. This cycle happened multiple times. The tech eventually claimed there was nothing wrong without even turning the oven on to test it. This same individual initially inspected three appliances and did not turn any of them on. My old dishwasher was replaced because he said he couldn't order parts without a serial number, although it was visible. A friend easily repaired the dishwasher for $12, but AHS replaced it at a cost of $800.

I recently had a service experience with American Home Shield through their contractor, Elite Renovations and Design. Our sink was leaking, and fortunately, it was just the garbage disposal that needed replacing. The tech came in and swapped it out quickly, with the entire process being smooth and efficient. I would rate the service a 10 out of 10 for the level of professionalism and promptness.

My experience with American Home Shield has been quite positive. The reason I initially contacted them was due to an issue with my heat pump, which had ice on it. I reached out to AHS by phone, and the process of getting through to a rep was straightforward. They coordinated with Budget, who came out promptly and resolved the issue efficiently.

I had Optimum Appliance come out to service my dryer because it quit working. I contacted American Home Shield online to set up the repair, and the turnaround time was OK, not terrible. However, my overall experience with American Home Shield has been mixed. While their coverage seems great for smaller appliances, I've noticed that when it comes to bigger repairs, they tend to avoid covering them.

I've been a customer of American Home Shield for a very long time, and I've always liked their service. They've always been there for me. Whenever I have an issue, I call them, and they respond promptly. What I appreciate most is the immediate response and the rep's genuine interest in resolving my problems. They inform me who will be coming to handle the situation, which is reassuring.

I recently had to contact American Home Shield for a claim involving my washer, which wasn't draining properly. The process of submitting a claim was fairly straightforward. The contractors who came to repair it were good. However, I had a less satisfactory experience when dealing with my pool equipment. I pay extra for pool equipment coverage, and when my pool filter needed repairs, they attributed the issue to wear and tear. This puzzled me since I have a pool company service it weekly. After disputing their decision and requesting a reevaluation, I ended up having my pool company handle the repair instead. Despite these frustrations, I'd rate my overall experience with American Home Shield a 3 out of 5.

My recent experience with American Home Shield was positive. I submitted a claim for a repair on my microwave, and the process was straightforward, with no issues encountered. The interaction with the contractors from American Home Shield was also good. Overall, I'm very satisfied with their service.

I recently had an experience with American Home Shield for an HVAC failure. The unit was over 20 years old, and both the control card and heat exchanger needed replacement. Although the overall experience was positive with American Home Shield's professional handling, there was a delay because the HVAC company misjudged the unit required and had to reorder it, which took over a month. Despite this issue, the claim submission process was easy through their online system.

I recently had an experience with American Home Shield regarding a claim, and overall, it was decent. They tend to use the same provider for repairs, which can be a hit or miss depending on the service provider's quality. Sometimes the service is excellent, but other times, not so much.

I first heard about American Home Shield through my realtor. Submitting a claim with them is easy, and I usually do it online. I find the website to be fine and easy to navigate. The contractor sent out was professional, and everything was back to normal after the repair. Overall, I am very satisfied with my experience with AHS.

Recently, my washer required repairs, and thankfully, the service was handled efficiently. However, previous encounters haven't all been this smooth. Some technicians sent by American Home Shield didn’t seem qualified or caring. There was a particular instance where it took over two months to get my heater working correctly due to unreliable technicians. Customer service felt more in support of these problematic vendors than assisting me, the customer.

My experience with American Home Shield has been quite a nightmare. Back in October, we faced issues with our unique washing machine, which has top and front load features. The mechanism that locks the top load malfunctioned, preventing proper operation. Expecting a simple fix, I paid the deductible and had A&E, a local vendor and affiliate of Sears, come out. The first technician spent about 20 minutes troubleshooting and ordered parts, but when a second technician came the following week, things got worse. He damaged the machine even further, causing leaks and inoperative features.

I had a challenging experience with American Home Shield when dealing with a claim for my Amana side-by-side refrigerator freezer. Initially, they sent a contractor from Sloan Appliance, but the process was delayed, taking over two weeks for the first technician to arrive. The technician diagnosed a faulty compressor and came back a week later with another compressor. But I called him back a few days later and told him the unit was not getting cold. He came back and said the compressor he put in was bad and he would order another one. I went without a compressor until the end of November. JD Appliance Repair Services finally sent a guy to fix it. But they put three compressors in my Amana freezer.

I recently had a very frustrating experience with American Home Shield regarding a service request for my ice maker. The repair person they sent failed to promptly notify the company and didn't send in the necessary paperwork detailing the repairs needed. This led to a series of miscommunications, where I was left waiting for a response and had to repeatedly explain that the repair person had already visited my home. I ended up writing a complaint to the president of American Home Shield, which finally pushed the company to address the issue. Unfortunately, the parts needed for the repair were unavailable, leading to further delays and frustration. After a lengthy back-and-forth with multiple departments, it was determined that my refrigerator freezer needed to be replaced.

I've been a customer of American Home Shield since 2021 and overall, my experience has been positive. I've mostly contacted American Home Shield by phone, and their customer service is decent—no complaints there. The plumbing company, All Out Plumbing, has come out multiple times over the years for different issues. They've generally done a good job, although sometimes they need to make return visits to address lingering problems. If a friend or family member asked about my experience, I would tell them that American Home Shield is pretty good.

The technician was able to resolve the issue on my refrigerator's ice maker, although it required a second visit because he needed to reorder a part. This wasn't my first instance of needing follow-up visits; I previously faced a similar situation with my washer or dryer. It can be quite inconvenient when there's a delay in their response time. For instance, my washer repair took about three to four days, whereas the refrigerator issue took around two days. My main concern with American Home Shield is the delay in service despite them quickly processing payments. They immediately deduct the deductible, yet it can take days to see action on the claim. If they considered deducting payments after the job is done, it would reflect better customer service and commitment.

I most recently had an experience with American Home Shield for a plumbing issue where NC Plumbing Pros came to assist. The process of submitting a claim with American Home Shield was straightforward, and I received prompt communication regarding the designated contractor. The contractor was flexible, understood the problem effectively, and completed the job without any stress or complications. After the repair, everything was back to normal. Overall, I'm generally happy with the coverage provided by American Home Shield. While I feel I'm paying top dollar, the experience has been worthwhile. I haven't faced any issues with the company's contractors in recent years, which is a relief.

I had a positive experience with American Home Shield regarding a furnace issue. Our furnace stopped working, leaving us without heat, and I filed a claim through their app, which was very easy to use. Before the contractor arrived, I received the company name and a contact number for JMRS Heating and Cooling. The contractors were professional, friendly, and competent, thoroughly checking the system to isolate the problem. They ordered and replaced the necessary part, and everything has been working great since.

Terrible company! No service! Over 7 weeks to get a water heater replaced and still not done. Customer service is useless. Numerous calls to them where they apologize and promise to fix the problem but then do nothing. Service contractors do not want to deal with them. The coverage is worthless when there are no contractors that will work with them.

I've been with American Home Shield for 19 years, but my recent experience with them has been frustrating. My dishwasher broke down over three months ago, and despite promises, it still hasn't been replaced. I'm supposed to receive $631 from them, which I haven't gotten yet. The delays seem to be due to their customer service, as they operate from overseas and not from their Memphis, Tennessee office, which I live across from.

I had a mixed experience with American Home Shield. Initially, when one of my appliances needed repair, they connected me with Sears repair. Unfortunately, Sears scheduled the appointment 3 to 4 weeks out and canceled at the last minute, rescheduling another 3 weeks later without showing up. However, American Home Shield later partnered me with a different company, Anything Appliance, which turned out to be excellent. The technician was respectful, attentive, and kept me updated on the parts needed for the repair.

This is not a good company. I have used them twice in several years and today I was informed they don’t pay for access to diagnose my built in ovens. At the rate I’ve been paying them I could have bought a new oven. My previous experience was just as negative. You do not want this company.

I've been with American Home Shield since 1976, originally because it was a reliable service when I purchased my first home. However, as the company has expanded, the quality seems to have diminished. Filing a service request is easy as they promptly pick up calls and get the necessary details to send a vendor. The vendors are generally excellent, doing good work and arriving as scheduled, which is one reason I remained a customer for so long. Unfortunately, over the past five years, I've noticed a decline in service quality. For instance, I've had ongoing issues with my central heating boiler since November, and despite many promises from American Home Shield, there has been no resolution. They took a little while to find the vendor. I gave them the name of one that I used in the past but for some reason, they didn't want to use them again.

I recently encountered an issue with my lighting fixture, where the box holding it in the ceiling broke, leaving the fixture hanging. Although American Home Shield sent a technician, they did not cover the repair, stating that broken boxes are not included in their coverage. This was the first instance where my claim wasn't resolved. Previously, I had similar issues with outlets; downstairs, an electrician replaced them without much hassle, but the technician refused to address the outlets upstairs, even though they couldn't hold plugs properly.

I've been a satisfied customer of American Home Shield for about 8 years now. Recently, I had an issue with my kitchen sink being clogged, and A-1 Sewer and Drain came out to handle it. They resolved the problem efficiently, and I've had no issues since. Whenever I contact American Home Shield, whether by phone or online, their customer service is always prompt and effective. They quickly take down my information and dispatch someone as soon as possible. I genuinely appreciate their service and have even recommended them to several friends. Although there are more cost-effective options out there, I find the quality of service American Home Shield provides to be worth every penny. I consistently rate them a 5 out of 5 in all aspects, including customer service, service quality, and online services.

My recent experience with American Home Shield was good. I encountered a plumbing issue, and they promptly attended to it. The process of submitting a claim was efficient, and the interaction with the contractors sent by American Home Shield was pleasant. They were able to fix the issue satisfactorily. Overall, I would recommend their service.

I've been a customer of American Home Shield for about 10 years now, and overall, my experience has been positive. Recently, I had an issue with a leak in my home, and Silver Star Appliances was dispatched to address it. Initially, they thought it was one problem, but the leak persisted. They returned promptly, diagnosed the issue correctly, obtained the necessary parts, and fixed the problem effectively. The appliance runs perfectly now, which was great service on their part.

I recently had an experience with American Home Shield when my dishwasher's heating element broke down. I contacted them to report the issue, and they promptly sent a repair person from Austin Appliance LLC the next morning. The technician was professional and courteous, and my wife and I were both satisfied with the service. Someone also came in and did something for my shower. Those were two different things but it was within a period of time.

I have been experiencing a long and frustrating ordeal with American Home Shield regarding my pool repair. Since September, I've been waiting for my pool pump to be fixed. Unified, the contractor sent by American Home Shield, attempted to replace the pump several times, each attempt failing as the parts did not fit. It was confusing and aggravating, especially when I discovered that Unified holds an F rating with the Better Business Bureau.

I've had a mixed experience with American Home Shield. Initially, I had a difficult time getting my refrigerator repaired due to the contractor assigned to me going out of business. This delay extended nearly 15 months, which was quite frustrating. However, once I insisted on having someone come immediately, they dispatched a technician from the Midland area who resolved the issue quickly with parts on hand, completing everything within a week.

I've had a tremendously frustrating experience with American Home Shield. Initially, their assigned contractor that installed the new AC unit had to return multiple times. The first technician unjustly removed my thermostat without consent, assuming it was causing the problem. It was later reinstalled by a technician from Nova HVAC LLC, who arrived without knowing why he was even there, showing poor communication skills.

I recently had a service experience with American Home Shield regarding my washing machine. The washer, which is just over a year old, broke when a plastic latch snapped off. The technician from American Home Shield came promptly, identified the issue within minutes, and promised to order the necessary parts. True to his word, he returned with the parts and fixed the washer efficiently, taking only about 20 minutes. I was genuinely impressed with the service and the warranty coverage provided.

I have been a customer of American Home Shield for about 25 years and until recently, I have been very satisfied with their service. Unfortunately, my recent experience has been quite disappointing. My oven broke down in November, right before Thanksgiving, but a technician was able to fix it by replacing a fuse. However, the oven failed again two days before Christmas. This time, the technician assumed it was the control panel, which I later discovered was unavailable.

I recently had a positive experience with American Home Shield when I submitted a claim for my refrigerator's ice maker, which had stopped working. The process to reach an actual person at American Home Shield was fairly easy. We called them, and they referred us to Raleigh Refrigeration Repair LLC. I received all the necessary information about the contractor before their technician came out.

I recently dealt with American Home Shield for an issue with my appliances. I had three appliances that needed attention: a microwave with a blank control panel, a refrigerator with a malfunctioning light and a leaking ice maker, and a dryer that was excessively noisy. I appreciated their quick response and efficient service. AMPM Service handled the repairs and kept me informed throughout the process, promptly notifying me when parts were ordered and scheduling the repair.

I have been using American Home Shield for some time, and here's my experience. When my heating and air issue occurred, the contractor examined the vent system and identified flimsy construction, which affects the air circulation in various rooms like the laundry and closets. He noted that it was a builder's oversight and suggested making changes, but I haven't received any follow-up on this yet, despite his recommendation.

My experience with American Home Shield has been positive overall. I had an ac replacement, and everything went smoothly. Recently, they needed to come back to fix something on the outside of my unit and that went well too. I have submitted claims both over the phone and online and found the process to be smooth since I am familiar with how to navigate through their system. The contractors I dealt with were mostly cordial and professional, except for one who I wouldn't use again.

I had a claim with American Home Shield regarding a plumbing issue, which was handled by a technician from Service Pros Inc. He crawled under the house, made it all the way across and did a great job fixing the leak, resolving it in a single day. Overall, I am pleased with the service provided by American Home Shield and have no complaints. The technician was nice, and everything was handled well. I would rate American Home Shield 5 stars.

I had American Home Shield handle a service request involving the replacement of my dishwasher and microwave, and they were excellent. The technician evaluated the situation and communicated with American Home Shield, that then provided me something to pick the products. The replacements were comparable to what I initially had.

My heating went out on Christmas Eve, so I put in a request through American Home Shield, then I called them to see if they can make it an emergency order because it was extremely cold. They prioritized my request and dispatched TC Heating to my home that night. The company got in touch with me, then the technician arrived around 8 PM, which was impressive given the holiday circumstances. He assessed the issue and fixed it within 20 minutes.

I recently had to submit a claim with American Home Shield for an issue with my dryer. The appliance wasn't heating properly due to a faulty switch. I'm not entirely sure if I initiated the claim online or via a phone call, but the process was straightforward. Appliance Mavericks handled the repair and they were very professional and nice. Since their visit, the dryer has been working well.

I recently had a rather disappointing experience with American Home Shield. I attempted to schedule a service call for a clogged kitchen sink and it took me a week to get an appointment. When I made the appointment, it was on Christmas day, so I understood that. Someone accepted the appointment, then they put me on a four-day hiatus. When I canceled the appointment, American Home Shield put me back in the queue for a different service provider, which pushed things out further. They did not explain that to me. So, for a week, I couldn't use my kitchen during the holiday.

I've had an overall positive experience with American Home Shield. Recently, I filed a claim regarding the flappers inside my toilet stools, and American Home Shield dispatched Discount Contractors to replace all three. The issue was resolved in just one visit, and I haven't had any problems since.

I've been with American Home Shield for nearly five years, essentially since I bought my house. Every time I use them, they come out and do what they're supposed to. I recently had a plumbing issue wherein my toilet wouldn't stop running and the claims process was incredibly straightforward—I just called them up, and they informed me that I'd receive a call or text from the contractor, High Priority Plumbing and Services Inc., with details on when they'd arrive and who would be coming.

I've had a mixed experience with American Home Shield. My most recent claim went surprisingly well. Our washer broke down, and within a couple of days, they had someone there, which was much faster than usual. Typically, it takes a month for them to get back the report back to determine whether or not we will get a replacement for whatever is broken down, but this time it took about a week, and we received a reimbursement within a couple of days. We were able to get a washer. This last time was the first time that American Home Shield did things in the right direction.

I've been with American Home Shield for about 15 years, and I've always had very good experiences with them when I've had to use the home warranty. They give great service. Recently, my heater and air conditioner unit went out. Although there were a few complications wherein the repair didn't work, American Home Shield was quick to respond and resolved the issue. After the second or third visit, everything was fixed, and since then, I've had no problems. I find their service very professional and am quite happy with it. The cost is a bit high, which I would rate as a three, but overall, I would give American Home Shield a five for their customer service, warranty, and coverage. I haven't used their online tools, so I can't comment on those.

I had an experience with American Home Shield when Northwest Electric Inc. was sent to resolve an electrical issue in my home. I was impressed by their service; they arrived and fixed the problem the same day, repairing a ground wire that was causing issues with the outlets. It took about a week and a half for American Home Shield to dispatch someone, which was not immediate but still reasonable. I've consistently had good experiences with the technicians they've provided.

I've been with American Home Shield for about three years. I think I first heard about them through a TV advertisement, or perhaps I found them while searching for good insurance companies on Google. Over the years I've been with them, I've used their warranty service three times. They've replaced my water heater, repaired my furnace, and assisted with a drain issue, which turned out to be more of a maintenance lesson on how to clean it.

I have used American Home Shield for about four years, and I recently had an issue with my dryer. I typically reach out to American Home Shield through an online service request. For straightforward issues, the process is quite smooth. You submit your request, select the appliance in question, pay the deductible, and within about 24 hours, a vendor is assigned to you. The vendor then contacts you to proceed with the service.

American Home Shield is a good organization. They respond quickly when a claim is submitted and set me up with a service person, then they send an email, which I appreciate. It shows who will be calling, generally within 24 hours or that same working day if it's an early appointment. All service personnel they send have been excellent, but I prefer Cool Blue. I've sent American Home Shield a letter years ago that that's who I'd really like every time, but that's not always possible. They said people come up in a rotating list.

I've been a customer with American Home Shield for almost two years, and my experience with their service requests has been great. Recently, our furnace stopped working, and they quickly sent someone out to fix it. The communication throughout the process was excellent, with follow-ups via email and text. Even after the repair was completed, they checked back to ensure we were satisfied. We haven't had any recurring issues with the furnace since then. I appreciate how easy it is to initiate a service request, and their customer service has always been very good. I highly recommend them.

I have been a customer of American Home Shield for three years. Recently, I had an issue with smelly and clogged drains. They sent someone from SWAT Plumbing to fix it quickly. The contractor was professional, and I had no complaints about their service. Since the repair, I haven't had any more issues with the drains. Overall, my experience with American Home Shield has been positive, and I am satisfied with their service.

I recently had a positive experience with American Home Shield regarding my furnace issue. The service provided by Douglas Mechanical was efficient, and they kept me informed about their arrival times. This level of communication is something I've consistently experienced with the technicians that American Home Shield has sent in the past, which have all been satisfactory. The furnace was fixed and is working perfectly now. I don't have any suggestions for improvement as everything was handled well. Overall, I'm very pleased with American Home Shield's service.

I have been a customer of American Home Shield for over five years and have been very satisfied with their service. When I call for service, I ask them if they have anything local and they won't have any. Sometimes the people call and say they don't service the area, so I call them back and they give me the authorized information so I can get someone local. They're quick on services. Plus, the contractors they send out have provided excellent work, and their customer service is just as impressive.

I have Platinum AHS home warranty. On September 2023, I requested a service on my washing machine for not spinning to dry and wet clothes. AHS sent Sears, fixed it and it worked again. On January 7, 2025, I again have the same problem of the same washer not spinning to dry and stays wet clothes, Sear’s tech came today and said the washer needs to be replaced. AHS will contact me about replacement. AHS denied due to misuse and overload based on the same problem. One of AHS technician told me before if it easy to get approve for work order less than $200 but anything more, AHS will find a way to deny it. It seemed to be true in this case with the same washer with the same problem but replacing it is denied. This problem too is on the top 6 problem of this Whirlpool model which proves more not misuse nor overload.

My most recent claim with AHS was an electric outlet in our home. The process of submitting the claim was fast. The tech who came out was good, too. The outlet has been good since the repair as well. However, my biggest complaint is that AHS raises prices every year. I'm paying $120 a month. Now, I'm thinking about looking at other companies.

I've been happy with AHS. I had it used on an ice maker and they replaced that with no trouble. I've used AHS several times in the past and it was fine. They responded quickly, techs got out there within a reasonable period of time, fixed the service, and suggested some other alternative services, which we declined. And it was fine.

I had AHS for several years. My experiences with claims were, at times, very difficult to get accomplished. When my refrigerator was leaking through the back forming a block of ice, I immediately filed a claim. Their service technicians first dismissed it as a known defect that should have been covered by the manufacturer. I responded to AHS by proving that there was no known defect issued by the government or the manufacturer. Then I was told that the refrigerator was recalled. I had to call the manufacturer to provide an email stating that no such recall was issued. I finally got the Better Business Bureau involved. After several months, AHS relented and provided a coupon to Lowe's for a replacement refrigerator.

Our Hot Water Heater began leaking with major water loss (thousands of gallons a day). We shutoff the water to the unit, turned off the breaker, then called AHS to open a Service Request, paid the $100 Service Fee, and AHS sent a technician out, who told us the unit was not repairable and would need to be replaced, which would likely take a week or more. Delays are normal in warranty repairs, so while we were disappointed, we accepted the time frame. Then the estimate showed up with $450 in non covered repairs. We questioned what they were for and were told replacing the drain pan (working fine), the shutoff valve (working great), T&P Drain (fully functional) and permit and inspection fees.

AHS seems to be a really good company. I've been with them for 20 years. At my house in Texas, I was with them. When my husband and I moved to Oklahoma, we bought a new home and we've used it ever since. We had an issue with the heating recently and the tech was more interested in selling us a whole new system. But we were trying to fix what we had. It turned out to be something very minor. The company called me back and they apologized. But AHS has been really good about getting people out. The coverage is great too. I just got the new totals and they're going up on us. But I think that's due to the economy, too.

I've had too many episodes where American Home Shield was not getting back to me. They're leaving me hanging with plumbing issues. They hire the wrong people. They refuse to cover these costs and I've had to pay more than once out of my pocket for what should have been covered through the insurance because of their lateness. But my recent claim went pretty flawlessly. Everything went fairly well.

We smelled gas in our backyard. We called our gas company and they sent somebody out because we thought it was gas. Then our gas company told us that it was CO2 coming from our furnace. So we then had somebody from American Home Shield come out and look at that point. Our gas company said that they were going to shut off our furnace and we couldn't use it at all until that problem got fixed.

We had a 20-year-old hot water tank that was leaking. AHS sent the plumber out. The plumber determined that it was too old to be fixed and it needed to be replaced. American Home Shield approved it that day. All we had to do was wait for the new hot water tank to come in. I even added more to it to go with a bigger one. We had two different crews that came out. One crew came out and examined it. Two guys came out and put it in. They were very nice and efficient. They cleaned up after they were done. It was a great job. We tell all of our friends about AHS who don't know about it. It's a great thing to have. The price I pay is good. But, they could cover a little bit more.

TotalTech Electric came out for a claim and they did pretty good. My tenant was saying that a light bulb wasn't working and come to find out, she had the wrong light bulbs in there. I had to pay $125 for the guy to come out and tell me she had the wrong light bulbs in, which sucks. But the process of submitting a claim with AHS is easy. Everything is online and they'll say when the person is coming and who the person is. Also, their customer service is attentive, although sometimes, when you talk to their reps, you can't understand them. And it's expensive. I'm paying a monthly note for two properties and then I have to pay a deductible.

Our furnace went out. Overall, it was good but there was a bit of a delay. It was in January and it was super cold out. We had to wait for four days to get a new furnace. But American Home Shield did the best they could.

I purchased my AHS plan 5 years ago. I was told that they serviced my area. Since then I've only had three requests for assistance. First, my Water Heater was leaking. After taking my order, they promised to have a reply in 24 hrs. 72 hrs later I called for an update. They explained they have no plumbers in my area. If I find a plumber that meets their qualifications, I could either get them signed up with AHS or they would reimburse me. I call a few and no one wanted to deal with AHS. So I paid out of pocket with no reimbursement. I had to ask for my $100 deductible returned.

I've submitted a claim online a couple of times with AHS and it's quite efficient. I've never had any problem with the contractors either. They send me an email. Then they phone me to let me know when they're coming out. A couple of hours before they arrive, they also let me know they're on their way. For my recent claim, the boiler was not producing hot water in the shower consistently to be warm and it got cold. The techs came out. They said they fixed it. But then it still happened a few weeks later. They came out again and had to look at it, and found that I needed a new water heater. It's working now. They also came out to check my HVAC to make sure it was working. And they gave me a report and it was quite good. The pricing is not so good with AHS because it went up, though. But when I had a query, I phoned up, and they dealt with it quite well. I'm satisfied and I have recommended AHS to friends.

I had a contractor come in and they worked on my hot water heater because the power switched off and on. They did a great job. They were very professional and explained everything to me. They got everything going very fast. I was very impressed.

The temperature dropped a little bit in the house on a day that got down to 20 degrees outside. So I called a work order to American Home Shield and then the contractor came out and replaced the thermostat. The guy that came out and fixed it was a great guy. He knows his stuff. He was very good. Also, American Home Shield does what they say they're gonna do.

American Home Shield sent Menaci Design Drywall out. Their guy came and did the drywall. It's on the ceiling of my family room. He put a piece of drywall, secured it, and then used the drywall stuff to fill it in. But the way that it dried created these two channels, about 12 inches. It's not smooth. I understand they're not gonna put the texture like I have on my ceiling, but I would expect that it would be at least even and smooth. That's not what it looks like. There's a huge channel divot on the right side. And then on the left side where he added the drywall to fill the hole, it’s at an angle. It looks really bad.

AHS has been excellent. Never really had a problem with them. AHS saved me thousands of dollars so far. The AC unit was not working. I could not figure out what it was. I tried to fix it myself, but couldn’t. I called American Home Shield. Service One Air came out and they were able to take care of it. Everything's running perfectly now. It was corrosion around a couple of components. It was causing it to trip, that was why it wasn't working.

We were experiencing problems, so I reached out to Home Shield, and they very quickly got DNB Plumbing to come over. They came over and assessed the situation. They fixed the situation. It was a very smooth and no-worry transition. The representative was very informational and helpful. They made me feel relieved.

Called to have my dishwasher repaired. After 7 days they have yet to assign a repairman despite repeated calls. Beware. They charged me for a service call without any service. Bandits and thieves!

I filed a claim to American Home Shield when my air conditioner stopped working. Before I called them, I did a little investigating myself, and I opened up the unit inside my house to see if there's something that was burnt or the fuse on the circuit breaker, if that just was bad and I could replace that. I didn't find anything, so I went ahead and called them. When I called them, I decided, “Why should I close up my air conditioner unit that was in the house, because they're just going to open up the panel again?” It was just the front panel that I took off. So the guy came out and said, “Why? Probably cause something.” because I opened up the front panel, which was not the case.

I've kept American Home Shield as a backup for myself. So far, I haven't had any issues except for one that currently came up. I really wanted the appliance to be replaced because it was breaking on the outside. It still is and then on the inside, the mechanicals weren't working. I was trying to get to the bottom of possibly changing it out because it is old. It's an appliance that's 10 years old, so it's been worn and torn. I was trying to get to that answer, and the tech couldn't come up with that. He's gonna fix it and replace the parts on the inside.

We had a challenge with our refrigerator and made a claim on the actual seal to the refrigerator and then the drawer that kept rolling out when you opened the fridge door. You wouldn't have to touch it, but it just rolled out like it was warped or something was broken. We're still waiting for American Home Shield to come back on what the cost would be after months. This is repeated follow-ups with American Home Shield, and then directly with the agency that came out. We had to resend pictures to them and sent them pictures of what they looked at. The owner was supposed to call us back but never did.

I have American Home Shield. The plan is much better than what it used to be. Also, their contractors are better. I've been with them for many years. They had a period when they had very poor contractors, even one plumber showed up who didn't have a license when I checked it. I have recently been having trouble getting into my account. I called the other day about it, and AHS told me that they were working on it. The whole display panel of the microwave did not work. So, the tech replaced it. He was very professional, friendly, and knew what he was doing. The first part was incorrect. The second part came in, and he fixed it. It worked fine.

The fan was making a noise and after I made the claim online with American Home Shield, the contractor sent me an email and said they would call me. And they did. They did fine. But I had another claim and it was horrible. It took eight days to get to me and I raised hell but it didn’t help. I had a water heater replaced a few years ago. It was a 50,000 water heater and AHS put a 30,000 one in, which was a cheap way out. I raised hell with the plumber and he said AHS buys the water heaters and ships them to them. It's a way of saving money and I get it but it's not a great service. It’s not a bad service as well. If you can't do anything for yourself, then you should get insurance. You can do most of it yourself. But I'm 77 years old and I don't wanna screw with it.

If AHS can't fix it, they replace it. I made a claim online when my central AC unit in my house quit working, then AHS called and left a message about the contractor they assigned. They sent an email as well. The tech who came out was excellent. They had to order a part then he came back and fixed the unit. It's been working fine since then. I filed that claim on December 10th and it was finished on December 31st. But they had to order a part and holidays was in there. So, that delayed some of it. He also came out and examined my split unit that went out. He determined that he couldn’t fix it and that it needed to be replaced. So that was what he did.

Our oven did not heat up. Once I submitted the claim on the American Home Shield website, it said that it had been assigned to Atlanta Agile Repair, and it had their phone number on there. The positives were, they had the part and they fixed it immediately. And so, that was all good. Because normally, they have to order parts. But the only thing I didn't like, and I didn't give any negative on the feedback, but it took a few days to get them out here. And I tried to call them first thing in the morning the next day after I knew that they were assigned to me.

American Home Shield sent a company that was a complete nightmare. The techs didn't fix the problem and at the end of the day, I was told that they were going to replace the equipment. But it turned out they weren’t going to and the problem couldn’t be fixed, and it was my problem. When I kept fighting with them, I told them finally that I was going to hire a different appliance company to come in.

My latest claim to American Home Shield was for the fridge. They responded the next day but said the tech's schedule was too packed and they'd take a little over a week. When the tech came, he looked at it and said, “Yeah, it’s not working.” He did the job. The fridge is working well now.

I was impressed that the company called to let us know when the guy was on the way and made a follow-up call to make sure everything was okay. American Home Shield has been good in the past. My husband didn’t have any complaints with the most recent technician and the prior ones have been helpful and conscientious, and seemed to know what they were doing. AHS should stop increasing the premium though. It has doubled. AHS is in the business to save as much money as they can but it takes at least three times for technicians to address the problem before AHS will replace the appliance. So, that gets a little frustrating. Right now, this furnace is 20-plus years old and they’ve put a Band-Aid on it. It's functioning but not in a very efficient manner. So, we are gonna have to wait till it completely poops out before we can get a different one.

I have 15 years' worth of experience with AHS and it was never easy. When they say they will replace something, they won't. They will give me some discounted rate. They will say, "I'll give you $100 in lieu of having to fix and you go fix it yourself." They may be able to buy that part for $100 because they're a big consumer of plumbing equipment. I couldn't buy it for $100. So, it's a rip-off.

American Home Shield sent Jireh for my two ceiling fans and an outdoor light. They took care of one ceiling fan and the outdoor light. I was disappointed with the master bedroom ceiling fan. The tech said it looked like somebody had worked on it before and left some screws, but I hadn't had anybody work on it. I'm thinking it was a faulty install, but because of those two screws, American Home Shield wouldn't take care of anything. Overall, everything was fine with the exception of them refusing the claim on the ceiling fan. They told me some clauses in the fine print. So, I was a little bothered by that.

The icemaker wasn't working for a couple of years. We finally called American Home Shield because we had the dryer also not working. They sent somebody out very quickly, and they were able to replace something to make it work again. It's completely random who they send. This last time, it was a great experience. Sometimes, it's not and they don't know what they're doing, and my husband can do a better job. Sometimes, they send people from so far away and so up north. I don't understand how it benefits American Home Shield to send somebody who's an hour and a half away. It doesn't make sense to me, but it's not my business.

We had an electrical problem with a light. It wouldn't stay on. My wife turned in the claim and then the contractor came out. He was very nice and cooperative. He went into great detail of what he did. He was excellent. So far, we have had nothing but good, common, and decent people come to our home from American Home Shield. The people they send out have been very nice, cooperative, and helpful. My experiences have been nothing but great.

The heater would come on and then, it would immediately go right back out within a minute. The house stayed at 62 degrees. It took about a week for May Heating to come out and once they came, they had to order a part. So, the total process took almost about two weeks. The techs were very friendly and informational. However, they didn't know what was wrong. That wasn't the first time I had called and we thought it had gotten fixed with the air conditioner. But it wasn't. My brother looked at it and said it seemed like the computer part so he asked the techs to look into that. They did and that was what it was.