American Home Shield Reviews

Our AC had a faulty sensor on the outside that wasn’t telling the compressor to flip over. Submitting a claim with AHS is usually pretty easy. Then the company was scheduled and came out the next day. It's pretty quick. Now the AC is working and it’s a Texas summer. So, we’re doing all right. Every time AHS has someone come out, things have gotten fixed. Every now and then they have to order a part but that’s nature of the beast.

We've been a long time customer for years now and when I had issues with appliances, they were taken care of to my satisfaction. We have a residential as well as a rental home under American Home Shield. Recently, the dishwasher in our rental home was serviced. My husband was there and he told me that he was very pleased with the technician, the service provided, and the outcome.

My washer was leaking water out underneath it. I submitted a claim online with AHS on a weekend and the techs from Sears came out on Tuesday. They were excellent and they repaired it on the same day. And it works great now. So far, I've only used AHS twice and they they've been very timely in both instances.

Our garbage disposal was leaking. The contractor came out Saturday, then looked at it, saw the hole in it, and then said he’d be back Monday. They did a nice job. They were personable. But, they didn’t have any coverings on their shoes. No masks and gloves too. I just sprayed each time. But as far as getting the job done in a timely manner, they did fine. I was satisfied.

I've been with Home Shield for 20 something years. We were with them in the Dallas area. And then when we came down here in Houston, I put it on this house. We've only had them once or twice here in four years. I had some trouble in Dallas. Home Shield sent me an appliance person and he was dirty, pants falling down, and I reported him. But these two from Astro Appliance that came the other day were very good. They were fast, quiet, and clean. They came in here with a mask and they had something that covered their shoes, too. They knew what the problem was, left, came back in about three days after they ordered the part, put the new dials in for me, and were gone in 10 minutes. I would have them again.

AHS's contractors came for my heating claim. However, it took a while to get the job done because the first outfit that came couldn't do the service needed as they didn't do American Standard. When the other contractor got to my location, there was a little back and forth because the computer had to be programmed. Still, the job got done and the people who did it were very knowledgeable, friendly and businesslike. I've had AHS since the 2000's and I've gotten some major jobs done. With the costly ones, I'm glad to have American Home Shield.

I was very happy with AHS. I had a call for my dishwasher and another for a faucet leak, but neither one was covered for some reason. Then I made another appointment because I had a problem with a faucet in my shower. The guy that came out to check the dishwasher said that he couldn’t do another call because I hadn’t requested two products to be looked at. He looked at the issue but said that he couldn't fix it unless I made another appointment. I did and asked for the same guy. He came and fixed it in around 15 minutes. I had to spend $75 for the first two calls, and 50 for the third. However, when I called and explained what happened, AHS said they would give me a $50 credit on the third call.

There was a smell in our home and we thought our sewage ejector pump in our basement wasn't working. So, we got a bit worried. We submitted a claim to American Home Shield and they sent out The Service People. However, the smell wasn't there anymore by the time their tech got to our location. Still, the guy was great. He was wearing a mask and gloves and immediately went to work. He was efficient. The smell hasn't come back.

American Home Shield is very quick and efficient in getting a service repair tech to my home to take care of the problem. I called and I immediately got a service contractor with the work order, and I was able to get somebody. Both times, it was taken care of and I’m happy so far. I used to have them way back when then I was with another company for quite a while. I got very turned off by the way the other company started sending unprofessional people to my home and the way they were doing business, so I went back to American Home Shield.

We've been with Home Shield for several years and they've always lived up to the way they advertised. When I talk to anybody and they say they got a problem with this or that, I ask them if they got American Home Shield. When they ask what AHS does, I tell them they fix the issue and that if they can't, they're gonna replace it. I'm very apprehensive when it comes to anything like that, but I'm very satisfied with the service.

The service from Street Plumbing & Rooter was good. Jim did an awesome job and the follow up is pretty cool. The communication was perfect. I like American Home Shield better than the other. Their deductible is higher but their monthly is lower.

I had Fidelity for several years and I had two claims with them. They were so frustrating to work with every single time and I looked for somebody else. I’ve been with American Home Shield for six months and I got a notification of my first contract renewal yesterday. Iceman has been my only contractor but they were very good. The technician came out and took care of the job relatively quick and nice.

The contractor did great. They were on time, the time that they said they would show up, and in about 15 minutes, they were done. American Home Shield was a recommendations from friends. I had 2 claims that I've done, and I've never had issues with the contractors coming out.

My recent claim regarding an issue with my toilet's tanks that I filed with American Home Shield went very well. But then, the company, that was supposed to come out, United Air Temp, did not contact us within 24 hours. While it wasn't an emergency, there was a delay and their call could have been a little quicker. Still, I requested that their techs wear masks and they did that. They also showed up with gloves. They were very efficient. The techs troubleshot the problem and did a little extra when I told them something about my pressure. That time, they also checked my pressure valve.

We just moved from Maryland to Florida on April 13 and we're the third owner of the house we're in. When we made a claim with AHS for an issue, it was really pretty easy. Kevin from Air Conditioning & Heating Wizards came out and he was really excellent. He was very knowledgeable, professional, and personable. Unfortunately, we are having a problem with is the fact that what we have our thermostat set at, our house goes three degrees higher sometimes. The people who owned the house before us ran the duct work out to the garage. They closed off half of the garage and made an additional room.

The pilot light went off on the water heater and the technician who came out found the problem and fixed it in 15 minutes. He explained and everything went well. Everything was smooth, there was no problem and he was a very knowledgeable guy. It was very good.

My oven stovetop range wouldn't heat up and both the heating element and the lock for the automatic cleaner were broken. I called AHS over the phone and my interaction with their rep was good. Then, the tech came out on the day that I called, so I was pretty happy with that. He had to order a part and he was there about 10 days later. It all works now and everything was perfect.

We bought our home in September and had been looking for some insurance. A friend told us that we should check AHS out and that she knew somebody who had it. We called AHS and liked what they had to offer. It was very easy submitting claims with them. They were very nice about it too. The contractor replaced the cooling unit thing and put Freon in the air conditioner.

I had a stopped up fitter pipe going into the septic tank and it impacted all our toilets. I called American Home Shield and the contractor came out. He took a couple of minutes underneath the crawlspace to take a look and he saw where the pipes were running. He dug up access to the septic tank, found the problem and got it squared away in about 20 minutes. It was incredible. The contractor was a little slow at first but once they understood the situation, where none of the toilets were working and it's kind of a bad deal, especially on a weekend, I started getting some updates.

I worked with a couple of companies but American Home Shield is very good. They're very straightforward. If it is covered, it will be covered. If it is not, it won't be. Sometimes though, the city code won’t cover the repair. It happened to me couple of times and I ended up paying $700. If they can reduce the cost of that covering the code, it would be good but otherwise, I’m fine with AHS. I worked with a couple of warranty companies and I was not happy. I heard there are some other good companies out there as well but I want to stay with AHS because I didn’t see much problems with them. I logged the ticket with them on my heating issue. They sent out a technician from A/C Rescue, who came in and found a faulty circuit board. They replaced that board with a new one, and after that, it started working.

The contractor that AHS sent out was fine. He ran in and ran out. Everything went fine, professional and timely.

My claim went perfectly after a very, very rocky start. The first two people they sent were absolutely worthless. Integrity was bad. Florida Air used to be Tommy’s Air Conditioning who did the original installation of my air conditioner. The kid came out and said, “I don’t know. Why don’t you just have your maintenance man put a duct tape around it?” And then they told me I needed an electrical company. So I called American Shield and told them we need an electrician. I went off on them because I was so disgusted.

The air conditioning was blowing hot air, and so I submitted a claim for it online. It took about three days for someone to come out. The technician from Doctor Cool was very good and he repaired it the issue on the same day. He told me that it was low on Freon, which was expensive, and he put a sealant in to make sure that it did not leak again. He was very professional and friendly, too. I've been with American Home Shield for five years, and I like that I can call them and then a guy comes out to fix the problem. Overall, they’ve been good.

American Home Shield sent JR’s for an old dishwasher, and the controls broke so that it wouldn’t stop running in the wash mode. It just kept going and going and we’d shut it off and try everything. Every time we’d turn it on, it’d just wash and wash. The tech from JR was a really excellent guy. He looked at it and it didn't take him long. He took it apart and he said, “Look, you got a handful of pieces. Parts are not available for this 'cause it’s an old machine.” It’s 21 years old. He said, “I’ll turn it over to the company and they will get back to you. They’ll probably replace it.” He was super decent to work with.

My air conditioner wasn't cooling and I went online and scheduled a claim with American Home Shield. Their tech from Barnet Air Conditioning came within the expected time and provided professional service. So far, things have been good since then.

Kenneth Buggay was able to fix our issue pretty quickly. They had given a window and the tech was pretty early in that window. He was also really nice, very personable and very professional. He explained the issue to my husband pretty thoroughly as well. This was our first claim with American Home Shield and it was really easy. We’ve been with them for almost a year now and I have no problem renewing because compared to every other company that I’ve heard about or done research on, the benefits of staying on with American Home Shield completely outweigh not having them.

The bottom line price is good. Also, I did a request online for a garbage disposal leak and someone from C Mayes Plumbing & Heating came and fixed it.

I turned the AC on and it was all working. But I told my husband I had messed around with the thermostat and I can’t get it to go back to where it would be cold. He told me to just get it service and they would show me. I called someone to do the yearly service on my own because I know American Home Shield doesn’t do that. The guy came out and he said he thought the AC unit needed Freon. He put four and a half pounds of Freon in it, and from $80, the cost went to $320. Then he said I might have a leak. I told him he wasn’t fixing that leak and that I would go ahead and call American Home Shield. He said I should and they have to trace it.

My recent claim for a plumbing issue that I submitted to American Shield went better than I've ever had a claim with them go. I could not believe that this is the first time in all the years I've had American Home Shield that I got approval while I was still calling in the claim. Initially, I could not put in my claim online as their system told me that my policy had been canceled. I assumed that it was my old policy that was canceled as I now have an increased monthly payment. However, I could not access my new policy online.

My dishwasher stopped working one time and I submitted a claim online to American Home Shield. Usually, I pay the $75 deductible there and a company will call to set up a day or time to see what's going on. If that company can fix the issue on the spot, they normally do that. For this claim though, AHS sent F.N.A Appliance and they had to order a control panel board for my dishwasher. They came back five days later and fixed it. Since then, everything has been good. A lot of things go wrong and an AHS warranty comes in handy when I have limited funds and something major breaks down. My furnace went out a couple of years ago and the warranty helped out a lot.

I had another home warranty company before and the premiums were like over 700 a year and they also tended to send out really crappy contractors so I made a switch to American Home Shield. Recently a contractor from Green 2 Crystal Clear Pools came out. The tech was a young kid, he seemed pretty professional, and knew what he was doing and fixed the problem.

American Home Shield was very quick and easy to work with, and I had no problems in getting things together in a timely fashion. Gino’s Appliance Repair came out for the thermostat in the oven not working correctly. I told the tech what my problem was and he went right around to resetting it and everything. He told me what I could do if it did it again or if we wanted to change it again. Everything seems to be working and the temperature seems to be right.

American Home Shield is more prompt and they vet their contractors a lot better than the other home warranty companies. I manage a couple of rental properties and AHS has been quick to get a reliable company to come out for service. Recently, I submitted a claim for an AC unit and their contractor, Crispy Air and Heating, did a fabulous job.

We had a claim for a stove. When you open up the door, there’s a double-pane glass on it. The inside glass was cracked, and the outside glass was still intact. The tech came out here one day, and everything was clean. He let us know when he called and said, “I’m not gonna have the parts. I’m gonna have to come out there and see what’s wrong." He'd be ordering the part and coming back. But he already let us know upfront he was gonna have to come out here more than once. Everything has been fine since they’ve been out. The oven door looks brand-new now.

I filed a claim for the heating and everything from the contracting company through the website exceeded my expectations. They were great. The contractors were prompt as expected. They took care of the problem and I was very satisfied. Everything's been happening perfectly.

Expert Pools came to fix something around our pool. I made some call and they were here a couple of days later. We've had a good experience with American Home Shield, so far.

I had a bad thermostat on my fridge and Hazelett Appliance Services came out and replaced it. I appreciate the guy, Will. He did a really good job and he came out on Saturday because he knew that I didn't have a fridge. He was very accommodating. Lately, I’ve been submitting claims with AHS online just because it takes so long on the phone. But their people were conscientious during this time of quarantine. It’s all good.

Our AC wasn’t cooling correctly. We sent something to American Home Shield online. They messaged back and said that this is the company that was gonna be coming out. Then, that company came out. Everything was great when the contractors came. They were very professional. They were very clean about everything. They fixed it and it went really well. And then American Home Shield charged us. It was great.

We just bought our house. We called American Home Shield with my realtor and the rekey service was set up. A guy came out the next day and did it. He was awesome and I'm very satisfied with the experience. We have all new keys now.

When I was originally shopping, some of the coverages were a little sketchy on other providers. American Home Shield came across that it was kind of like a "no questions asked" type of thing. If there’s a problem, they’re going to fix it. When we have been having issues with our washer for a few months like compulsive shaking and vibrating, AHS sent someone out to take a look. The techs from Whirlpool ordered a part for it and replaced it, but it just continued. Eventually the washer was deemed unfixable then I have a new washer within a week. There were no out-of-pocket costs. It was great.

It took the appliance repair place from Thursday to Tuesday to come out, which wasn't a big deal because I had already done my laundry. But that could be an issue for some people if it was an emergency thing they needed. I could've called in and asked for somebody else, but I didn't expect it to take quite that long, but it worked out okay. The contractor was very efficient and business-like. He came in, did the repair, and was gone.

I wasn't happy with the first contractor sent out for my sink. I called Home Shield back to complain about the first contractor that they sent me. I told them the contractor was incompetent to me. He came and asked me if I was septic or city, which he should've known. He kept walking around the house and kept on making phone calls. He seemed like he didn't know what he was doing. But he fixed the toilet. He told me that I had corrosion or something, which I could've, but I told him I just had my toilet for like a year. He unclogged it because it was slow. It was going down with little pressure. Then about an hour later, it started leaking off from the bottom. So, I had to get someone else to come out and fix the toilet.

My freezer wasn’t working and after I sent the request to American Home Shield, it wasn’t very long till the technician came out. He was very nice and helpful. He explained it all to me and fixed the freezer. I’ve been with AHS for years and they send out people whenever we need them.

There was an AC issue and the experience was good. The guy who went out did not find anything and I knew that there was nothing there. The tenants' system froze over after he had gone but I told them I felt that he actually checked everything really well. I asked if they had anything in front of the intake vent because that would make the system freeze up. They said they didn't and it turned out that the second guy who went out found a really dirty filter. That was what did it. So the first guy did do a good job.

We called the service line for Home Shield and told them the drain was leaking on the bottom of the tub. They Gmailed me back and said somebody will be in contact. It was like 8:30 in the morning and by lunchtime, someone from Grade A contacted me and told me that someone would be out between 3:00 and 7:00 to look at it. They got here at about quarter to 7:00 and they fixed everything and made sure there were no leaks. They replaced everything that needed to be replaced. It was good that it got fixed the same day we called. Home Shield is worth the coverage, if you get everything covered for the amount of money. If I were to sell my house, I would offer to pay the warranty for one year to cover everything because it’s worth it.

We've had two claims with American Home Shield and they’ve been stellar. I've been very happy with our service through them. It’s leaps and bounds better than the last house warranty company we had. The deductible is higher than our last company, but I'm paying the same price per year. And for them to be able to schedule it online and get the people out here really quickly, I don’t mind paying extra for that, if it's good service.

We bought our new refrigerator at the beginning of March and the icebox on the bottom where it crushes the ice was freezing underneath the tray. The Taylor Made Appliance technician came in. He was covered up--gloves on, booties on, mask on. My daughter has asthma, so I was very appreciative of that. He did his job and explained what he was doing. He pulled the fridge apart and figured out that the tray gathering water underneath is frozen. Also I couldn’t open up the ice container. It was having a hard time going through the front door. He cleared it out with something that looks like a little steam vacuum. He said that the brand has a tendency to freeze.

To me, the AHS website was very simple. I submitted a claim on a Saturday night and they told me that I’d be hearing from a contractor on Monday, and I did. The contractor was very communicative. He let me know when he was in the area, gave me a good estimate on when he’d be here and he was here at that time. He also let me know that the service rendered was guaranteed or under warranty for 30 days from the fact. If anything were to happen, I could call Direct Connection directly again or I could call AHS and AHS would send them back out. When he arrived, he checked under the sink and replaced a kind of gasket on the hose. That seemed to have solved the leak problem.

In the beginning, W&W was fine. But in the end, I felt they left me high and dry and it was just a big mess. They left the house filled with soot and didn't clean up. I would never use them again. I've asked them to be on the list that they never come back to my house. The guy was professional and pretty thorough. But he said he wasn't familiar with my appliance. That was the reason why he said that he gotta pass it off to somebody else and that he did everything he could do. I was very disappointed with his 180. Why was he even working on it to begin with?

American Home Shield's website was very user-friendly. Any time we have a claim, the contractors always come out really quickly. All the service was good. Vail Heating & Cooling came out for our AC. It wasn't working. It was not blowing out hot or cold. It's been great since they came out.

I had a leak around my garbage disposal and I needed a plumber to come out. I called American Home Shield and spoke to a rep who provided excellent service. I was given an expectation as to when I would be contacted by their contractor Prime Plumbing Services. The tech from there was perfect. He was very clear about what he was doing and what he wanted me to try.

American Home Shield has always been very good. From the time I filed the claim though, I got an email saying that I would hear from the company within 24 to 48 hours. I waited five days then I contacted the company that was supposed to come out. They said that with the social distancing, they would call me back, so I waited a few more days. I haven't heard anything, so I called American Home Shield and they contacted the repair company. The gentleman contacted me the same day. It was a long time to get them to call me, but once that happened, everything was done within just a few days.

We had a leaky toilet and we called Home Shield on a Saturday. Three days later, Budget Rooter came out and the tech was great. It was the wax ring on the bottom and everything's fixed now. We carry three policies with Home Shield on our three properties and we’ve gotten great service 99% of the time. It depends on when the tech is available that they call, but they’re pretty responsive all in all. If there was anything that they need to improve, it's waiting 30 minutes for a call to be answered for customer service. Usually, it doesn’t take that long but I’m gonna pass that over to the circumstances of reduced staff answering for the call, which is fair.

I purchased a property and American Home Shield came with it. I’ve had a couple of contractors recently, like the one who did the icemaker on my refrigerator, and they were all fine. When we had a locksmith company come out, it was great

I’ve been with American Home Shield for a couple of years. Every time I’ve had a problem, they've come out and taken care of it or fixed it. They recently had Alchemist Pool replace my pool pump and the guy did a good job. I called AHS on a Monday and it took ‘til Friday before the company came. It was a bit long for a pool to start growing green and it took a little longer than I wanted, but it was not like it was my air conditioning unit out here, so that worked.

We had a drain that was kinda clogged, we had another leak in our kitchen sink, and then we had a bigger leak that was from the first floor unit leaking into the ground floor space. And all those so far have been solved. We filed the claim to American Home Shield. When I put in the claim, I set the appointment up for someone to come within two days. It really didn't take long at all. So far, things are good.

I'm a realtor and I have sold a lot of American Home Shield products. However, in the last couple of years, the vendors that AHS has been dealing with take their sweet time to reach out to the customer and schedule an appointment. I have a property in New Jersey and in Florida and I have an AHS policy for both of them. For claims, Home Shield gives me the opportunity to call a contractor to schedule an appointment. I normally initiate the call for the contractor to put me on schedule as they don't normally call within their 24-hour window.

We've always had great service and no issues, so we’re happy with American Home Shield. The contractor, Rain or Shine Repair Services, came and repaired our washing machine. They had to order a part and replace it because the drum was not spinning. They did that within a week. The gentleman was very professional and got in and out quickly. The washing machine works great now.

Looking across the board, American Home Shield really is good. I’ve used them in the past with my other house as well. Being able to schedule someone online is fantastic. The visit is usually very timely, within just a couple days. The quality of the work has been good. There’s decent value for the price. The price is more than I probably wanted but it’s a really great service. I’ve had 3 or 4 calls so far and each of the contractors has been fine. A contractor was out last week and they were really good. The fix did not work the first time. It worked for about an hour, then it didn’t. I called them Monday and they came back out Wednesday and took care of it. Something that they did fix needed to be tightened.

I paid $550 for Home Shield for a year. Every time I have to use it, I have to pay another $75 and that sucks. We were aware that we had to buy the first-year Home Shield because of the mortgage company. But as far as the $75, we were never told anything about it. The warranty company sent out Pop-A-Lock Las Vegas for a rekeying job. They did an excellent job. I paid the $75 for the locks. But overall, I am very dissatisfied with Home Shield. They need to improve their fee. If you’re paying $550 for a whole year and you’re forced to pay that by the mortgage company then you have to pay an additional $75 if you need things, that’s crazy.

Since we’ve owned this house, which is going on eight years now, we've had American Home Shield. We’ve had a handful of claims in that period of time and it’s been simple as pie. It usually takes a day for a contractor to come out. A.M.S of The South was sent out when we had a claim for an AC issue. A capacitor blew. They found it right away and changed it. They got me back up and running. I’ve told everybody that has ever experienced any kind of problem in their house about American Home Shield. It’s a great product. The only thing is I wish they have lower rates. I’m looking at this ad on TV and it says, "a dollar a day to cover your whole house," and I’m wondering how that works.

There was a part in my washing machine that burned out. I submitted a claim to American Home Shield online and they sent Lonestar Appliance to me. The technician did awesomely. He stayed less than an hour and got the issue fixed. He cleaned up before he left and he was very courteous. Everything has been working since. I love being with AHS. Their warranty saves me money. I've been recommending it to my whole family.

I had done was I had semi-annual inspections on my AC by Strand AC, and they gave me a list of things that totaled about $3000 of work that needs to be done on my AC. I contacted American Home Shield, and their representatives came out. The AC is not working to capacity because it’s 10 years old. But it hasn’t failed. So, I was satisfied with what they told me that there was nothing that had to be done immediately. If something was wrong, then they would handle it. I showed them the list that I got from Strand. I was satisfied, at least, that I wasn’t in any imminent danger. That was comforting. And I trust that their representatives are being accurate.

A-US Air Conditioning showed up in a timely manner, took care of our AC unit and then they left. It was a quick and effective service. Everything still works.

When the evaporator coils were malfunctioning in the attic unit, the contractor who out once to analyze the situation and rescheduled for two days later. He then came back with the parts and got to fix the issue.

I purchased the Home warranty when I purchased our new home a year ago. Shortly after moving in our a/c gave out. I waited a week for them to tell me no one in the area was available and for me to find my own contractor and submit the receipt to them which I did. Now this summer my a/c has quit again and the contractor assigned refused to come to my home saying it is out of his area. It’s only 20 miles and I have neighbors who use this exact person. American Home Shield does not have anyone else that can help a family with 3 small children get a/c going. And it’s not even that hot yet.

I was promised my A/C parts were ordered & the contractor has picked them up. The contractor set up appointment for May 5, 2020 between 7 & 9 am. I had to cancel other appointments to be home when the technician comes. By 8:45 am, no technician. I called & was told no parts/wrong parts were shipped by AHS. AHS has to re-order & will be available May 8, 2020. Weather here in Los Angeles this week is from 95 to 100 and we told AHS & the contractor about it. We are suffering from the heat with no A/C. It's time to re-think a change.

AHS works fine for general maintenance, but will do nothing to fix issues when they come up. I've been without a working AC for over a week and will apparently have to wait another full week before someone can come install the replacement compressor. The first one that was ordered was out of stock, so the AC repair shop had to order another one. AHS just needed to approve the new model, but instead let it sit for 5 days until I called, and got told to keep waiting by their customer service rep. It wasn't until I kept pushing that I was transferred to their "Escalations" Department who within 3 minutes called someone and had them push a button to approve the new compressor. Once that was finally done, I found it out it would be another week before the repair shop could come back out to install the part.

When I used AHS before for something major like the air unit, I had to keep calling. I had to call corporate and they just kept wanting me to spend money with the Freon instead of replacing it. They knew it needed to be replaced. Plus, our monthly fee has gone up again so the price keeps increasing. Then recently, I put in a service request for my microwave. The tech took the microwave apart and he showed the pieces that needed to go in and how. He came to the house to assess the issue and ordered the part. But it took too long for the parts to come and the completion of the repair took three weeks. Other than that, the tech is efficient when he gets here. He's been here before for my washing machine and he's been good.

I called several times. Extremely long wait time. After several weeks and dealing with being hung up several times was told that my service request was 2 weeks late so they wanted another service fee which is what I was afraid of all along by initially trying to repair. Very dissatisfied.

Home Shield's claims process is pretty easy and the people they've sent out have been pretty good. I’ve used them three times since I’ve had them. One time, the AC unit wasn’t turning on at all and it took Ultra three days in the Las Vegas weather to fix it.

I’ve been filing claims through the website. It seems easier and quicker because as soon as I submit, we get somebody assigned within minutes, which is really neat. We had to replace our refrigerator a few months back. The kid that came out, CJ, was superb and the company itself is really good from their reputation locally. CJ came out and did my refrigerator. And now, the dryer. We took the replacement option and we got a new one. I hope I get them every time. Home Shield is worth having and I love them.

I like American Home Shield very much. I don’t have to use them that often, thankfully, but it’s nice. I pay for the monthly fee for a reason. When stuff unexpectedly happens, I can tell them to have their contractor come on out. I also find filing claims easy to do. I just do it online, hit the submit button, and it is done. When my garbage disposal had been leaking water, I submitted the claim on a Sunday so I didn’t receive the schedule request until business hours on Monday. They open at 8:00 and I received it at 8:17.

I used to have Fidelity and I was not happy with them. AHS has also made me mad a few times before. I just can never get ahold of them and I have been on hold for an hour more than once. It's very frustrating. But right now, it looks like they're getting better. I file my claims online all the time and it's pretty easy. Usually, it sends me a text alert or an email telling me who's assigned and how long it'll take for them to get ahold of me. It's instant. Recently, the door of my front load washer leaked. They sent Sears and they were good. I've had them at my house because they've fixed so many different products so I know what to expect from them. But this particular technician who came was really good and very professional.

We just renewed with AHS. Submitting claims with them is pretty easy. You just either call or go on the portal. However, I like calling because sometimes, it's not as straight forward in the portal. Calling somebody allows you to clarify which category the claim should fall under. Their customer service and contractors have both been great to work with. When our dryer was creating stains on our clothes, we weren’t really sure why. The contractor checked it out and replaced it. They did a great job. We also had a sink issue a few months before that. It was addressed and taken care of quickly.

I had made a claim several years on my air conditioning unit that's underneath the house. Whoever put the thing in ran the drain line through the foundation wall and it came out in the dirt. You have to dig it up to find it. I asked the guy if it was the way it was supposed to be 'cause I know you can sit there and watch it drip. He said it wouldn't hurt it. I asked, “Well, you don't think you need to dig it up?” And he said it was not his thing. I thought it was strange because he was supposed to be fixing it. Albeit there really wasn't anything wrong with it, other than he put an elbow into the pipeline. It was interesting but I thought it was good. Some of these guys don't like to spend a whole lot of time with you. They wanna get in and get out. But in that particular case, this guy was a little different.

The previous air conditioner people sent out by American Home Shield from Comfort Air were unsatisfactory. We signed up for the $85 cleaning offer of AHS and those guys didn't clean anything. They didn't wash the outside unit when I had a hose out lying next to it. I don't even remember them turning the heat on to check it. Still, the last guys they sent for the AC, AAction Air were good. Another contractor, James Brittingham Appliance was sent for a different issue and the guy from there was good too.

Their website is a little tougher for me than it would be for somebody who is tech savvy, but I got through -- I'm in my 60s. The eyes of my oven weren’t heating up to proper temperatures, and the oven was not baking all the way through. I put buns in there, and half of it would get cooked and half of it would not. The contractor from Carolina Appliance had come out about three different times for us already, and the most recent one was for this issue. He was cool, and I love him. I was going to call American Home Shield back, however, because one of the eyes in the back is not heating up. When you put it on high, it is on low. Then, we turned it to the opposite side, thinking it was backwards, but it still does not heat up to high.

I would have appreciated having been able to speak to somebody but the automated processing worked out okay. There was no person to talk to. It was all automated. When Nice Air Conditioning came out, it was a good experience. I would recommend them and American Home Shield. Everything was done in a timely fashion. I was very happy.

The contractor that AHS sent for our AC unit did well. He just needed to recharge it again. It’s a band-aid, but it is what it is. It's a lot easier and cheaper to do that than it is to replace the unit. But I’m gonna keep AHS because I like what it is. I’m sure if it completely broke down, they’d replace it. They’ve done fine.

My washer wasn’t wringing the clothes. The guy who came was really efficient. He went right to the problem, got it done, and was very professional. I really appreciated him. He was quick. I just wish AHS improves on the way they do things. You have to contact them to get ahold of a technician. But everything runs smoothly.

The claim for the garbage disposal was pretty good. I just went through a website. I registered and then I had to add a payment method for the one-time fee. Then American Home Shield scheduled it for me. It was a little inconvenient that the garbage disposal was what was messed up and the whole thing took two and a half days to get scheduled. But when I was prompted via email or a text that those people would contact me, it was later that day that they contacted me and then we scheduled an appointment for the next day. So I think it went as fast as they could. It was just inconvenient that I had dishes that still needed to be washed and we couldn't use that part of the sink. But the technician showed up on time. He was clean, in and out. He also gave us some good whatever and we're doing that now.

Years ago, I had problems with my well which wasn't pulling water out of the ground. When I called Home Shield, they told me it would be six or seven days before we could get help. I told them that my mom is 90 years old and she can't go seven days without water. Still, they said that's how long it would be. I told AHS not to worry about it then called some well people that I know other people use in our area. Those guys were at our place in two hours.

The last time I called for my washer-dryer, Accord Appliance was perfect. They came on time and did a very good job. When my refrigerator got broken and we couldn't have ice, they sent someone who said that it was not fixable. I called AHS and they said that I had a $3,000 credit and I could buy a refrigerator. The problem is we cannot go out in this situation right now. I’m 80 years old and my wife is handicapped. I asked some gentleman over there if he could send someone to bring the refrigerator for me and nobody answered me. We have been waiting for it for almost three months now. Lately, the weather is hot and without ice is a very difficult life for me. But so far, we have everything covered with American Home Shield. Everything is working well. No problem until the last three months.

Sam’s Garage was on time and they had the repair done in 10 minutes or less. Everything went well. About four months ago though, we had an issue with the garage door, and it was the spring. We’ve always had the extended policy that covers everything, so I called for me the appointment and they said it was covered. Sam’s Garage came out that time as well and they had to call to make sure it was covered on their end, and they said it wasn’t.

The two ACs that were bought with the house were not turning on and originally, I filed my AC claim online, but I only had the option do choose AC. I wasn’t able to say one or two. I had to call AHS and tell them that there are two and to put it on the call. The contractor was only able to come and fix one until AHS did that. However, it was pretty easy filing my claim. Then one of the ACs ended up having a leak, so the contractor came back in a very timely manner and fixed it. About four months ago, the furnace wasn’t working and we had to do a claim for that too. So far, everything has been covered.

We had an electrical problem with some electrical plugs outside. I submitted the claim on Thursday night and Copher's Quality Homes came on Monday. The tech was great and very knowledgeable.

Everything went great with Quandt Plumbing. The tech assessed the problem very quickly, got the Roto-Rooter and then proceeded to fix the issue. So then we were able to bring in a company to sterilize and clean everything. We had to pay Quandt 75 bucks which was our standard fee and that was great. That saved us a bunch of money. Our home is over 90 years old and we've had American Home Shield for years.

The technicians from Arno Appliance Repair were fantastic. They were easy, professional, on time and good to go.

My bathroom needed to be replumbed. The previous owner kind of threw a bathroom down the basement himself so nothing was to code or working. It was backflowing uphill and it was pretty bad. I called American Home Shield because I wasn't sure if my issue was covered. I asked them and they got everything set up from there. The claim process was pretty easy.

I was with Old Republic and I wasn't very happy with them last year. My friend was with American Home Shield, so she told me to give them a try and I am very happy. A pipe was leaking underneath the sink and D&B Plumbing was very quick to diagnose it. The tech looked at it and there was a piece that was broken off. Instead of trying to just patch it, he said it would be best to replace it because it would happen again. He didn't have the exact same brand that I had, but he had a similar faucet and everything already in the truck. He was quick to complete all the work on the same day, in less than an hour and a half.

The refrigerator was making funny noises and there was a little water on the floor. So, I called American Home Shield. I went online and the contractor showed up. The refrigerator wasn’t working like it should and he fixed the problem. It was fairly minor and we wanted it done. They did an excellent job.

We purchased a new house and thought it would be a good idea to get a warranty. Our Realtor recommended Home Shield. We submitted a claim online for the AC that wasn't blowing cold air at all. We were given a 4-hour window to expect Rescue Your Air out. The contractors were fine and they got it done quick. The unit has been absolutely fine since they left.

I sent in a claim online and their website was good. They gave me e-mails and once I registered online, there was pretty good communication as far as where the claim was going. I had some problems with my filter so the guy from Cool Pools came out and checked it out. He helped me figure out what was the issue. He was a great guy. He was very professional and he had enough knowledge to figure out what was going on and he addressed it right away. Everything’s been really good functioning. I had another claim that went in for a plumbing issue. I had to get a second opinion for that one. The second opinion finally found what the issue was and they’re addressing it right now. But it was a situation where I had to fight for that second opinion versus AHS providing the service that I’m in contract with.

There was a pipe that protrudes from the house and it was leaking a lot of hot water to the point where the sidewalk was all wet and puddling. I put in a request online at AHS for the water heater and it was pretty straightforward. It was easy and I had no issues. Wooley Plumbing came out. He said he needed to change out a part. I haven’t had any problems since. Everything was great. The guy was cool. He explained everything and he got it fixed. So, I’m happy.

Tim Rausch Plumbing came out out for an issue. The guy came, took out the old unit and put in a new one. He did a great job. He assured me that I won’t need to call back for a new repair. He was very courteous and professional. I didn’t have to wait for days. He was here the next day after I put in my request. He brought one of his coworkers to help him with the equipment. At one point, I dropped AHS because of financial reasons. And then, I decided to change the plan. I used to have the whole system and appliance coverage then, I dropped them. And then, I picked them up for the system coverage. And now, I’m going to renew in July.

I’ve been with American Home Shield and I do my claims online. I usually go to my account and there is a request which is very clear. If it was for the AC, it’s either upstairs, downstairs and what kind of problem. Then, they would assign the contractor in the neighborhood. They will contact me, tell me when they are on their way and fix the timing. Then, they would come and fix it. The contractors who came out were on time, nice, very professional and helpful. I was 100% satisfied.

I had problems with the ducts in my attic. When I turned the heater on, it wouldn't heat the house up. I had PG&E come in and their guy said the heater I had in there was big enough to heat the whole house. He told me to have the ducts looked at. I was supposed to have someone come look at the ducts and I thought maybe I'd have to pay it out of my own pocket. But my daughter told me to check with American Shield and find out if it was covered. It was so I'm happy about that. They did a great job.

American Home Shield's contractor, Gaithersburg Plumbing had to come out twice for a garbage disposal issue. They could have come out with the right part to seal the sink which they didn't do. So, it started to leak again. They came with the right part the second time and everything is fine now.

Home Shield's website is really easy to navigate, except when I renewed my contract, it’s not under my email address. For this year, I have to pretend like I’m not a user. I have to put in my actual address to get the active contract. When I come up for my renewal in June, I have to log in to my account and then renew. I had a claim when the refrigerator was leaking and they worked with us and got Appliance Service here early. My husband is working one week on and one week off right now due to Coronavirus and they catered to that, which we appreciate.

I’ve had American Home Shield for a while with a little short gap in between. Before, we paid the service fee after the person came, assessed the issue and took care of it, but now we’re paying upfront before the person even comes out. That is something that is different, but that’s what their policy is. Still, I was very pleased when Turner Electrical & Lighting did an outstanding job. The tech was able to diagnose what the issue was then he explained it to us and took the steps necessary to amend it. He was very informative. Due to the Coronavirus, he had a mask as well as gloves on. He also had those little shoe coverings on his boots. He was very sympathetic to our concerns and everything was great.

The dryer wasn’t working and my husband went online and reported it to American Home Shield. They gave us a time frame and the contractor came. The technician wore a mask and came in from the garage, because that’s where the utility room is. He replaced the belt of the dryer and left. It’s been working and we don’t have any issues so far. It has been good so far.

AHS's website is great and easy. It told me when to expect the contractor to call. Then I got the email that they had confirmed with Suffolk Appliance when they would contact me. Suffolk Appliance called me on the day AHS said they would, but they called towards the end of the day at around 5:00. I missed the call and then they were gone. I called them back the first thing the next morning, and they had someone out by Thursday.

Everything was good when I had my heat-AC unit replaced. Freon is still made for the older stuff, but I was told that it was more expensive than the newer stuff. It also was explained to me that if something happened with the outside unit and AHS replaced it, unless they could find a unit that had the old Freon, the entire system, including the inside units, would have to get replaced because of the new stuff they were using. But I would think something like that could probably be mitigated. AHS has helped ease my mind if anything goes wrong. I’ve had great experiences with them, but I know that it comes down to how much dollars somebody is forking out. At the end of the day, it’s some of my money, but AHS is the one flipping the bill.

SDL Plumbing came out and fixed what was wrong. They also took precaution against coronavirus.

I like that American Home Shield is responsive and I like how fast they get the people out there. Most of the contractors sent to me had been good and very nice. The guy from A & M Plumbing was fast. He got everything done and everything was fixed. American Home Shield has very nice people to talk to as well. They’re very courteous and helpful.

The garage door is damaged. The motor works but it won’t go all the way up. When the contractor came out, they told my dad that it was bent in the center of it and that was damaged right there. That's why it won’t go up. According to them, here’s two latches on there that are not supposed to be there. They said they could fix it. The tech quoted my dad some prices and he said he didn’t think it would be covered under dad’s home warranty. So I told my dad to let them know we will call them if we decide to go with them. We will shop around first. So the garage door is still not fixed. But overall, my dad likes American Home Shield. We already recommended them to two family members.

I've had American Home Shield for eight years and everything is good. They call and they set up things right away. Something broke on the heater and the technician from Rosenthal did a good job on it. He knew exactly what it was and went right to it. He was in and out for a few minutes. With the last claim that I had, the guy said that the security could be fixed but he moved something around up there but he said that they wouldn't fix stuff outside.

It's very easy to submit claims. I do it online, and then someone comes out within a couple of days, which is fairly quick. Kelley Brothers recently had to check a breaker in the circuit panel. The tech was very good, quick, polite and professional. Everything is working.

The air wasn't blowing cool upstairs. R Harris A/C & Heating came out and we didn't want anybody in the house with the COVID stuff going on. They did everything from outside and they did a great job. Previously, we had issues with the water heater people that AHS was using. The vendor was sloppy, lazy, and did not fix the problem. Then, it created more problems down the line. But AHS resolved the issue. They listened so I appreciated that. We had to pay a decent amount of money 'cause we had to pay for multiple entries. But they, at least, noted in our account that we didn't wanna use those people in the future. I would keep their services.

My previous tenants left and the pool was green and it was clogged. I called for service in August. Roccas Pool Service came and fixed everything. They said everything works well. Now, the current tenant said the heater is not working. The pool guy was sick at the moment so they didn't know if they're doing something wrong. So I sent my pool guy and he said the pool was not working. So Roccas Pool didn't fix it or they broke it.

The tech explained everything that was wrong with my appliance and how to prevent it that it shouldn’t happen again. He got it fixed quick. He was only here for about 30 minutes. He knew what he was doing. I've been with Home Shield for about three years now and recently, it seemed like the service had gotten faster. So that’s good. Submitting the claim has been pretty easy with the website. The service has been great.

The dishwasher had a hole in the bottom of it and Residential Maintenance Solutions came out and replaced it. They took care of everything. The whole process took about two weeks. There were three companies involved. It was confusing. The original people had come out, evaluated it and said it couldn't be repaired. So then, they reported that back to AHS and then somebody reached out and said that they would get a replacement.

I've been with AHS for two years now and it's good. I had my dishwasher replaced ‘cause it couldn’t be fixed. I just did it online. And if I have a problem, I just enter it online, and then they schedule somebody to come out, and it’s pretty easy. Everything was good when AZ Remodeling & Plumbing came out recently for a claim. It was for a toilet that didn’t stop running. So, they fixed it. The guy explained it to me twice and he was also very friendly.

My InSinkErator garbage disposal leaked underneath my sink, only when in use. I submitted my claim online. I received the confirmation email that it was received and I would be contacted within 24 hours unless it was on a weekend and then that Monday morning. I was then contacted on Monday morning. Tim Rausch Plumbing was wonderful. Two Tims came - dad and son. They found out it wasn't drain leak - it was the InSinkErator itself. So, they replaced it.

My refrigerator wasn’t cooling. Cal Valley Appliance had to check the electrical part of it and the tech was able to figure it out and just ordered the part to replace the one that he had to replace. And then they checked with me and emailed me to let me know when the part was going to come in and when they were going to be able to come back and complete the service. That took 7 to 10 days. That wasn’t long. The tech followed all the COVID protocols. He was very professional and friendly, and excellent service.

AHS was included as part of my purchase of a vacation home and I've been really happy with it so far. Early on, I called in to have some locks changed. I wasn’t really familiar with the process and that ended up never happening. I paid the $75 but I never connected with the ultimate contractor. Once AHS figured that out, they refunded the $75. That was my fault, but they were really good to deal with even in that situation. A couple of weeks ago, a plumbing company came out to replace a water heater. Then a couple of days ago, I had another issue that came up and I did another claim. They got assigned that claim too, so I've been in touch with them again. They have been great.

My daughter’s room is the only one that just seemed to be so hot. My son’s room is next to hers but his seem to be very cool. So, when the guy came out, he said it was the way the ductwork was ran and the only way to resolve it is to either redo all the ductwork or to shut some of the other vents off to force the air to come through there, which was what he did. I had two of them in the living room that had a lot of air coming out. So, he closed one of them in the living room and it has been better. The guy put on little booties and he had his mask on the whole time. Plus, he had gloves on. He was very thorough. I submitted the claim online through an email claim to American Home Shield and it was so easy that I thought I forgot something or I have to do something but I didn't. Immediately, within 24 hours, I was contacted and the guy came in within the timeframe that I was given. It was flawless.

I’ve been with American Home Shield for years but I’ve had some issues, and it seems like when it rains, it pours. It has been more frustrating in the past years. I don't use them very often but when I do, there were some issues that did come along. I paid monthly, on time, I’ve done this for years and I pay the service fee. When there’s an issue and you wanted to talk to a supervisor about anything, because the agent is not that informed, you can’t get past the first layer, and that was really frustrating. There was an instance where I was able to get past that and it worked beautifully as a result of being able to do that.

We just renewed with AHS last week and I'm kind of fighting that decision. We had three service calls in the same week and none have been resolved. We had a locksmith come out to rekey the doors, but the old keys still open the doors. We also had somebody come out for the dishwasher. I called in and tried to get a second opinion on the dishwasher but that has been more than five days ago and the dishwasher's still busted. It has been busted for almost two weeks and after two weeks, I have to place a new call. The garage is working intermittently. They should just replace the unit when it’s problematic, not just spray a little WD-40 on it. I spent a total of two hours on the phone with AHS, trying to get more people out here but it just hasn't gone well. If they really cared about service, they would take care of the issues. However, some of the people working in their call center couldn't possibly care less.

My experience with American Home Shield over the past two years that I've had service with them has been good. Signing up online and submitting claims for repairs has been super easy. It was a little difficult the first time but after that, I had no problems. I've had their contractors work on my AC a few times. They have done my stovetop range, refrigerator ice maker, microwave and washing machine too. I keep the contract rolling as my house is about 90 years old. It's really a good fit for AHS's service. I'm happy with how things have gone with AHS. I recommend AHS especially for older homes.

My recent American Home Shield claim was excellent but not the other times. I got another house, and the warranty says that they cover garage doors. I called and they said they don't cover that. The people who came out and checked the garage took one or two minutes to see what it needs to be done. After the tech said whatever needs to be done, he said, “Warranty doesn't cover this.” We paid just for the call $100 but it doesn't make sense. There are a few things like that garage and if it doesn't get covered, I'm wasting a lot of money. I’m not gonna need the warranty anymore.

A pipe under my house had a big hole on it and it was leaking. Home Choice Services came out and I fell in love with the tech. He was really nice and he was fantastic. I’ve used them once for something else earlier in the year and they have really good technicians that they send. I was very happy. Home Shield is a fantastic product. I had no idea it was easy to use. I’m really happy with the company.

I've been with Home Shield for ten months. I’m still with them because they were right on time and it worked out good. AM PM Plumbing came out for the garbage disposal. The tech had everything he needed and replaced it right there. Read what Home Shield covers and get the coverage you need. If you don’t get what you need, then they won’t fix it.

Some of the appliances in our home are older but they're high-end commercial types. We're trying to get them repaired and back in working order. I've had to file the claim for the oven multiple times to try to get it resolved. This most recent with Elite, this guy was the most competent as far as the person was knowledgeable about the type of appliance that we have. I got a thing today that said that the work order was complete but from what the appliance repairman told me, American Home Shield was supposed to offer me something because they couldn't get the final pieces replaced. So I'm still waiting. But overall, we've been very pleased with American Home Shield and what they've done.

My appliance wasn’t draining. I went online and filed the claim. Sears contacted us and let us know that they were gonna be coming out. The quality of work the tech did was great. They had to come back out again once the parts were delivered. Now I don’t have to wash my dishes by hand. The whole experience was very good.

Submitting claims to AHS has been easy. We submitted one for our sump pump and their contractor On Time Plumbing & Heating came out in a few days. The tech did a great job.

American Home Shield has been there for me when I needed them. So far, so good. I called them for a broken dishwasher. The valve malfunctioned. They sent out Moonstar Appliance and they were fantastic. A tech came out the same day and he was very professional. He needed to order in a part so he couldn't fix the dishwasher that very day, but he came back within four to five days and he fixed it. Everything's fine now.

We’ve used AHS several times and it has always been very simple and easy to navigate. You just set up the appointment, and then bam, you get a phone call from somebody. They then come and fix the issue. When the pump was broken in my washer, Sears was awesome. The guy came and replaced the pump in 20 minutes. Then he talked to me. I thought he was still working on the issue but he was done already. He was amazing.

It was my first time ever getting and using American Home Shield. Submitting a claim was pretty easy. I had Sewer Medic come and do my hot water heater and my garbage disposal. The hot water heater had rotten out and they came and fixed it. The gentleman was really good. They did what they had to do and left. I was impressed. However, I received a phone call saying that I needed to pay an out-of-pocket cost, and that was kinda shocking to me because I didn't even know as I didn't have the paperwork to let me know what was and was not covered. Now that I have the paperwork, I can see what's covered on there. If I have to have any other out-of-pocket expenses, at least I know what's going on.

Although I've heard a lot of negative things about home warranties, I always tell people AHS is a good company. When I submit claims, I get texts all along so I'm not worried about anything too much. Recently, the lights weren't working. I put in a claim and the tech who came was very professional and knowledgeable. He did a great job and he explained everything. I had some other electrical work I'd like done and I told him I would use his company as well. They're that good.

Updated on 05/20/2020: I wrote a review about American Home Shield on the 5/06 regarding our A/C Unit. I was very dissatisfied with AHS not fixing the unit that was put in end of summer 2018. So I wrote a review. A Mr. Scott ** contacted me and was willing to solve the problem. He told me that they would fix the A/C and cover the cost. At that point, I was very satisfied. That was a Monday. Wednesday I decided to call the company, that is supposed to repair the unit and they didn’t know anything about it.

I spent an hour and half on phone and on hold trying to get an issue resolved about a contractor. I have been without hot water for 2 mornings. Customer Service cancelled the request and started another in queue to find me someone to fix my issues. I asked about staying in a hotel and being reimbursed until its resolved. I got hung up on twice, once because of AHS faulty line. Rather than call me right back, I had to call in 3 times and be on hold for 45 minutes. If the call drops, call the client back, because there is a wait time of 20 minutes. Issue still not resolved. Explained I was an essential worker being taken away from my work for hour and a half. Asked for supervisor who could possibly answer my questions and at this point the calls mysteriously dropped. I am beyond frustrated with this overall experience and I have been a customer for probably 10 years or more owning several homes.

I had to call them to replace thermostat which has gone bad. I had a nice one with automatic programming feature. They charge me 75$ and replace with an poor quality thermostat which is worth 15$s in Walmart. I could have as well fixed calling an handyman. Never recommend them for any future warranty.

South Placer Heating worked on our AC. They were good and everything went fine. We also had a claim with our water heater and the tech had to come back three times. It was a little frustrating at first but eventually, it got fixed. With AHS we get somebody out pretty quickly.

With AHS, I normally submit my claims online and the process I go through is easy. I had a recent claim when their contractor, Refrigerator Appliance came out to do service and that went fine.

Claims submission has been super simple. I just go online and put in what's going on. Within 24 hours, somebody's calling me and then, 24 hours from then, they're out to repair it. When my fan stopped working, North Coast Group Electric came out. I thought the switch was maybe blown. The fan started going crazy. But it's on a remote and that’s what they had to replace. But nothing has had to be done right away like some kind of emergency case like a broken pipe that would need to be fixed right then. I'm not sure how that one works if that happens. I haven't seen anything that shows me like an emergency service on the website. But that's probably the only thing. That aside, our experience with the service has been really easy.

My condenser for my Carrier air condition unit was making some very loud, odd noises. I went online first, and then, I made a call and placed a claim. Three days later, I had a technician. It was fairly easy. The technician, Richard, came out, did some testing and realized that the capacitor on the condenser failed and was not putting out the right voltages so he replaced it. We turned it back on and it worked. I’m in Tucson, Arizona. We were hitting 100 at that point. I was happier than a clam. I like it so much at this point that I’m going to have Crispy Air do my maintenance instead of Chas Roberts. Also, I would recommend American Home Shield because of the value, the ease of placing a claim, and their quickness to respond was exceptional.

When I submit a claim to AHS, I do it online and I get a phone call from the people usually the next day. Recently I submitted a claim because the AC wasn’t coming on at all. And come to find out I got one of those smart thermostats from my security company, and it wasn’t working right. So, the contractor replaced it and it’s been working ever since. He was very knowledgeable. The first time that they came out, nobody knew what was wrong. But the last guy that came out found it right away. I’m very happy with the service of AHS. I tell everybody it’s a good thing. AHS has saved me money. Even though it’s a newer house and I wasn’t expecting a bunch of things to be broken, I’ve still had to use it several times.

My recent claim with AHS was great. Pamela’s Plumbing came and did exactly what I told them to do. They were respectful, helpful and professional. However, AHS needs to get somebody on the phone that I can speak with that speaks English well. But they send people that are professional and courteous that know how to respect your home and they do come out and fix the work. That’s the biggest thing.

Aqua Clear had excellent professionalism. Their tech showed up on time and he was a good communicator. As soon as he looked at the garbage disposal, he said that it was too old. He explained that it was not fixable and there was nothing he could do about it. He was great. I don't always figure everything out and I kinda need that little guidance when it comes to things. I had a lot of questions and he was absolutely terrific and very patient.

Last year I tried getting ahold of American Home Shield as soon as they tried double-charging me, and I couldn't. It would be an advantage for the customer to be able to talk to somebody to get on the problem right away. Just recently I was very happy with Sub Zero Mechanical. They're very professional. I called on Friday night. They were here on Saturday to check everything out, and then they came back on Thursday and installed what was needed. They put a whole new A-frame upstairs in my attic on the furnace. Having a home warranty is pretty important unless you have a lot of money to pay for expenses. The money I paid for this last repair, it’s over $700 with the $125 for American Home Shield. That was quite a bit out of my pocket, being a retiree and on a fixed income, but we handled it.

I had a leak in my toilet. I filed a claim and the contractor came fairly quickly. He was really good, very thorough and knowledgeable. I enjoyed him. Things have been going good since and I'm not seeing any issues. I'm happy and satisfied with AHS.

I had a leak in my master bedroom closet. The guys came out and did a bisection of the area but they did it neatly. They're probably one of the best plumbing teams that ever came my house before. If I could give them 20 stars, I would.

We had three dead outlets one time. I was working in my backyard with a power tool and I couldn't get electricity to it after a while. Submitting a claim to AHS was simple. They sent State Electric Company to do service at my place. With the way my house is wired, there is a GFI switch from the sprinkler system. Once the tech flipped that switch, all the power returned. The tech also checked a few things to let us know where we were. Everything went fine.

American Home Shield is great and we're very happy we have it. It comes in really handy for us. We've been renewing it for the last four years and we've recommended them to other people too. We have two issues going on right now. One is the sink and one is our freezer. I was notified for the sink part, but not the freezer part. My husband was. We were surprised that I was getting text messages for one service then my husband was getting messages from another, for the different service. It was the service provider who was texting us and we were wondering why they were communicating with me when my husband put in the claim for the sink. Maybe I put in a claim at one point, a few years ago, and it was that vendor that remembered who I was.

The AC unit had loose wires and the thermostat was set wrong. The guy from Ice Man Cooling and Heating was professional and on time. He seemed to know what he was doing and took him half an hour to resolve it. He was very good.

Ace Plumbing replaced my garbage disposal for me. It went out. The service guy showed up the first time and looked at it and said, “You know what, this is a ¾-horsepower engine, so we have to order a special one for you. We can’t go with the standard one off the truck at ½-horsepower. And we’ll contact you.” They called me back a few days later and said, “Okay. We have one coming in and we’ll be over on Monday to install it.” They came over the afternoon and installed it.

The oven wouldn’t turn on. The technician came in and he saw that we had a serious problem. He checked all the knobs that we were expressing to him that sometimes it won't come on. Then about half an hour later I turned it on and then we were having other problems with it. He checked out everything and said there’s nothing that we can really do so he is looking into having a replacement. AHS sent everything to us for me to choose from within the price range of the one that I had. Within a week’s time I got a new one. The people that came in were very professional. They knew what they were doing.

The air condition was not working and Cote's Mechanical did a temporary fix. Then, they went and brought back a motherboard or some sort of thing that was messed up and it is fixed. It was timely.