American Home Shield Reviews

We have had American Home Shield for about 2 years now, and they are an effective repair option for ordinary repairs and issues that are not very complicated. However, the repair of either more expensive appliances (i.e. Viking) can be very problematic. In September our Viking Professional Electric Range had one burner on top out. We contacted American Home Shield, who sent out a company to repair our range. That company came out, attempted to repair the one burner, and instead shorted or damaged all 4 switches and burners so that the cooktop was not functional at all.

I made a claim through American Home Shield for our air conditioning unit. I submitted it over the phone and a technician came out here, looked at the AC and identified the problem within minutes. He fixed it and it worked. So far, everything worked as it should.

The fan of our air conditioner was working and would come on, but there was no cool air coming out. I submitted my claim for it online to American Home Shield. I spoke to their reps before and they were courteous. However, they had my account number incorrectly so that got a little frustrating. It was just one number but I had to call several times to get my checking account straightened out. But as far as helping with any claims, my interaction with them was great. The technician that came out to do the AC repair was professional and they got in touch with me right away. However, we got stuck on Labor Day weekend so we had to wait a little bit over that. Otherwise, I like AHS 'cause I had been told before that the air conditioner unit could not be fixed, so the technician came in and looked at it. American Home Shield has done really well for me and I would recommend them.

We were having trouble initially to get the furnace to come on and I called American Home Shield to make a claim. Phoenix Plumbing & Heating responded and they were timely. They were very friendly and professional. They removed and replaced the thermostat. The furnace came on, but then, a couple of days later, we could not get it to work properly. We did a recall and had them come out. Apparently, there was a motherboard that needed to be replaced. They fixed the problem and everything's working fine now. If for any reason I have an issue, I have them on my call list and I would not hesitate to call them. I love my American Home Shield and I would be more than happy to recommend them.

I’m glad American Home Shield was part of my buyer’s package on my house because they've been very efficient. I’ve used them a couple of times and I appreciate saving money on repairs that needed to be done. It was definitely worth it. Being in a new area and not knowing anybody, it's very valuable having it. Every technician that’s come over has been super. It took them within a day or two at the most to get them out and they're professional and courteous. Navigating through the website when submitting the claims online was good as well.

I called AHS to submit a claim for my washer and microwave. Their rep was super professional. They gave me a contact from Baltimore or Maryland which I called. They told me they couldn't get to me for 10 days so I called American Home Shield right back, and the lady gave me somebody else that was working on Wilmington. She gave me their number and she contacted and gave the contractor my number as well. They contacted me, then we talked. It took the contractor a day short of a week to come. His professionalism was great and everything has been operating perfectly since the repair.

I submit claims over the phone and the representatives are pleasant. They understand what I ask them. Appliance Services took care of my dryer this last time and another time, they took care of my washer. They had excellent service. For this last claim, the technician came right out and Bruce was very nice. The washer and the dryer are great now. Everything's working. American Home Shield is very good and I highly recommend them.

The refrigerator stopped making cold. I put in the claim to American Home Shield online and it seemed to be dealt with pretty quickly. The guy came out, dealt with it right away, and did a very good job. He was very professional, very respectful, and I would gladly get him again. I’ve only had that one claim but I haven’t had any complaints yet.

If you call American Home Shield and you want to talk to a technician or discuss whether or not you need to have them come out, there’s nobody there to discuss with. They just want your credit card and $75 and they just want to send somebody. Then the technician have to order a part and have to come out again. But overall they have been good.

We had some fixture issues as well as some switch issues. I called American Home Shield directly to file a claim. The representative that I got was fine, but it took me about three times to get to someone in a matter of days because they were having system issues. They couldn't pull up my account information, so it took me around four days to initiate a claim. And every time I call American Home Shield, I could be on hold for an extended period of time. I’ve had other warranty companies and AHS is, by far, the worst. But it did not take that long at all for them to send the contractors out to our home. The contractors were fantastic too. I had used State Electric before in my other property and they were pretty expedient. They sent the same individual and he was great. His service was very professional. He was very thorough and he got right to work. Everything has been fine since the repair.

I filed a claim with American Home Shield for my HVAC system online and their site was good. The contractor who came looked at the system, figured out what part they needed, ordered it, came back a couple of days later and fixed the system. Since then, it's been working great. I’ll tell others that it would work well to use AHS for a home warranty.

There was a power surge that caused a burn out so I called AHS right away and they were on it. The contractors do a good job and they're very polite.

I had some electrical outlets that were non-functioning and I submitted a claim with AHS online. A number of years ago, I would call in. But now using the internet and the web is much easier. The contractor came out within three days of my initial submission and were very professional. They took their time to find out what was the problem and repaired it. I haven’t had any problems since the repair. They did a good job. AHS handled my claim very quickly and very professionally. I would recommend them.

When I bought this house, I went with another company because I didn’t think they would take care of our house. It wasn’t maintained. The other company was terrible compared to American Home Shield. And then, as soon as my year was up, I went back to American Home Shield. When my washer wouldn’t turn on, I filed a claim over the phone. Sometimes I'm on hold for 10 minutes, but otherwise, it was easy. The issue t turned out to be a breaker problem in my electrical box so the washer guy didn’t fix it. AHS then sent an electrician out and fixed it. I have recommended AHS to friends.

Recently my lights and fan were not working properly. I submitted a claim to American Home Shield over the phone. I told customer service what was wrong and then they sent somebody out. The contractor fixed the issue and explained everything. He has excellent work quality. American Home Shield have always been good to me. I'd recommend them.

American Home Shield usually amazes me. In some ways before I call them, I'm thinking that they're not gonna help us, but they always do. We had issues with our AC a couple of times and we submitted our claim online but then we ended up calling too because it was easier telling them about the issue over the phone. But for all the times that we called them, our experience was good. We had a very big problem, however, with one of the contractors. Most of the time when they came out here, they didn’t care and they just wanted to Band-Aid everything. So finally, after a while of going through the chains of who we had to call, AHS decided that they were gonna turn around and sent out a different contractor which we had better luck with. After the third guy came out here and did everything, the AC had been working perfectly.

I called American Home Shield when we had a problem with the toilet bowl. I gave them the policy number, and they gave me all the information I needed, and then they told me that they would get back with me. They called me back and gave me the number for a plumber, which I called and set up the appointment. Two guys came over and they were very friendly and very polite. They asked what the problem was, and I took them up and explained it all to them. They went right to work and fixed the problem in less than an hour. Everything went great. I am very happy that I went with American Home Shield and took out the policy. I hope that my next experience goes just as well.

Our thermostat went out, so the air conditioning wasn’t working and we had to have someone come out to take a look at it. I submitted a claim over the phone. The person I talked to was very helpful, and got what I needed and then he was ready to get my appointment scheduled. The battery needed to be replaced, and they took care of that right away. The technician they sent was nice. He showed my mom how to replace the battery in the thermostat. Everything has been working fine since. I would tell my friends to go with American Home Shield.

The garbage disposal wouldn’t work. You could flip the switch on the wall and it would make the noise, but you could tell nothing was spinning inside. It sounded like it was stuck to begin with and I tried to reset it with the switch on the bottom and there was nothing. I spoke with the contractors, but they called me after they got the appointment notification and they wanted to know what model I had at the present. So, when I got home, I read off the serial number to them so they could determine what model number it was. They said they would have one on the truck just in case it had to be repaired based on how long we had had that one in the house because they have a history of going bad after X amount of time.

The icemaker in my refrigerator quit working. I submitted the claim for it online and it was okay. Going online is easier than trying to get somebody on the phone there. However, sometimes, they do not have enough choices for the problem. There were not enough details about it. Nevertheless, the contractor who came out was very good. They had to order parts because they did not have anything in stock, so we had to wait. We waited for two weeks for the repair. Then they had to replace the icemaker, so everything has been great now. I like their warranty. Go ahead and get it.

I had some clothes in the washer and it would not drain, so I had to wring the clothes. My son took them over to his house and finished washing and drying them for me. I submitted a claim online with American Home Shield on a weekend. I contacted the contractor Monday to make sure that they got the information from American Home Shield and they did. The lady then set up an appointment for the following morning. A young man came and he was prompt, friendly, polite, and efficient. He found out that the pump had gone bad and he fixed it. I was very pleased with him.

I have a dishwasher that I requested service for at the beginning of August (it is now mid-November and still not repaired). The repairman came, told me he had to order the part. 3 weeks later the part was delivered. He came back and told me it was cracked. Then he reordered it. Same thing happened 2 more times. Finally the part arrived and it was not cracked, but he realized that he can't fix it because he needs to schedule a plumber to chain the pipe under the dishwasher to a flexible hose. It has been 4 weeks since the new part came to my house. They still have not scheduled the plumber. I called AHS, and after being on hold for an hour... I finally get the Indian customer service rep... If he says he's sorry one more time... He promised that the plumber would call to schedule within 3 business days. That was 3 weeks ago.

In October of 2018, I called to request service on the central air and heater in our house. The pilot light would not stay on. They sent out an technician from a local company and he said that he had fixed it. On November 1 of this year I tried to put on the heat and found the pilot light off once again. I relit it and waited for the furnace to cycle off. The pilot light went off once again.

AHS promises great service but has not provided same for me, despite being a customer for over fifteen years. I put in a request for service on October 11, 2018 (over one month ago) for a broken over-the-counter microwave. A contractor arranged by AHS came out October 16 and determined two parts were needed but stated that AHS would only authorize one part per visit. It took over two weeks for the part to be delivered to the contractor and for the contractor to come out. On November 9, the contractor came out, installed the new part, and reiterated that a second part was necessary and had to be ordered.

My hot water heater went out for probably the 5th or 6th time today. The technicians AHS sends out have said over and over it should be replaced, but AHS refuses and just keep "fixing" it over and over again. I have a 5 year old who vomited all over my house today and I NEED hot water, as I have a 1 year old I am trying to keep from getting sick as well. Over 35 minutes on hold and we can't get anyone to help us until tomorrow after lunch. I have 3 children, vomit everywhere and no hot water for 48 hours. If the water heater were replaced long ago when it should have been, we would not be in this situation right now. Our last technician informed us AHS almost never replaces anything so unless we buy a new one on our own, we are out of luck.

Called to have them repair water heater, and a month later still no result. Pay for the service and telling me I have to deal with the manufacturer. Why am I paying them for the warranty coverage? They wouldn't call back to explain anything. Save your money and forget about the home warranty, not worth it.

I have been covered by AHS for 3 years and had a good experience getting my AC fixed in 2016. However, their lack of follow-through on a claim submitted in September (It's now November) as well as their failure to refund an agreed upon overcharge of $125 for a service technician sent out in error have caused me to not renew my policy.

This IS THE WORST CUSTOMER SERVICE EVER. Do not use them, plan to be on hold for at least an hour before anyone picks up. Their product is useless. The technicians they use all have less than favorable reviews. Don't waste your money. They don't deserve a 1-star rating.

I asked for service on my furnace and unfortunately it was on a Friday. I had two small children staying the weekend, and my furnace went out Friday morning. It was 35 degrees in my home!!! I requested service in the morning and nothing happened!!! I called AHS when I got home from work because they had left a message. I stayed on hold for nearly 25 minutes and when I finally got someone, they could barely speak English! I explained that I needed someone to come out and look at my furnace, that I had two small children in the house for the weekend, and it was 35 degrees! The rep said they could find no contractor. Said they would continue to try and call the next morning. Got a call at 8am and was told that Rosenthal Heating would be calling me within a half an hour. I waited an hour or more with no call, so I called back to AHS. I waited another 35 minutes for someone to answer.

I recently purchased an AHS policy with my first home to provide a little peace of mind. Unfortunately, shortly into my home ownership there was a stoppage in the drain line for the washing machine. After it was clear that I was not going to be able to fix the problem myself I contacted AHS; who promptly sent a service company out to address the problem. The representative from this provider spent a grand total of roughly 15 minutes attempting to "fix" the issue and told me that AHS would have to send a second company out. The next day the second service company arrived and performed the identical task with the same level of success. The second service provider proceeded to tell me that the drain line was collapsed and that AHS would not cover the line. He also informed me that he could perform the work to address the issue for a sum of money but unfortunately AHS would not cover this work.

We have had AHS for 2 years. The first year was ok with them coming out to fix a minor plumbing problem as well as some minor heater issues. Fast forward to this year and we have not had a working dishwasher since AUGUST. It is now November 14th. You can never get someone on the phone and all you get is the runaround. First, they assigned us to a contractor that no longer existed. It took weeks to get that straightened out before they assigned us to a new one. We have had techs out 4 times and they finally told us 2 weeks ago they would just have to replace the dishwasher. Where is it! Every time we call AHS they blame it on the contractor, we call the contractor and they don't call back. We are having 50+ people in our house for Thanksgiving with NO DISHWASHER and the WORST customer service from AHS.

One time, my clothes washer was wobbly and was making a lot of noise. I filed a claim to AHS and the tech they sent came and adjusted the height. He then said it was okay. However, it was never okay. We managed, but the problem was not resolved. We were told to separate all kinds of clothes and that’s not the way we do laundry, so the washer is still a bit off. If the tech comes out, I’m not going to get a different answer, so we did not get back to American Home Shield. If somebody could contact us regarding the washer, we will be more specific.

I called American Home Shield to submit a claim for my ice maker and everything with the claims rep went smoothly. The contractor called me that day and set up an appointment. When they came out, they explained to me what the problem would be, what was going on and what it would take to fix it, if they had to order a part or whatever they had to do. And now, the ice maker is working. I would advise people to have American Home Shield. The warranty is valuable for me because I’m 80 years old and we need somebody to come by and help.

We had a stove that would start sparking every time we turned it on but it wasn't lighting. It was almost like the circuit board seemed to be bad. American Home Shield sent a contractor out and they were great. They were in contact with me then they came out and diagnosed the issue. When they got the parts that they needed, they came right back. The longest part was waiting for them to actually get the parts in and getting the repair done ended up as about two weeks. But now, we can light our stove a lot easier than we were able to before. That contractor has actually been out to my house before for other stuff and I've never had a problem with them. Overall, I'm fairly happy with American Home Shield. I would like it if the monthly cost of the warranty were a little bit down but I guess, it makes sense if I'm repairing a big appliance.

My dishwasher was filling up with water, and the water was not properly pumping out of the dishwasher. My mother had to manually pump the water or dip the water out and I decided that it was something that somebody needed to figure out why it was doing that. I went online on the 18th and submitted my request for service to American Home Shield. I did not get a response at all but I was wondering why I got an email saying that the service request had been received. I was also told one group of people would be contacting me within 24 hours but that person that they were saying in the email never contacted me so I thought that it might be an issue with my phone. I have my home phone and was in the process of changing phones so I gave them that.

We've used American Home Shield’s service a few times, and we like it and have recommended them. Recently our rental company called AHS because the AC on our home out in Arizona was down. Then AHS called us to verify that we wanted to do the repair and how to pay for it. The technician then called me and tell me what the situation was and what they could do with it. He was very helpful, gave me some options, and we went with the best option and went forward with that one.

We had an electrical claim and we called American Home Shield, and they sent somebody out to repair a GFI outlet that kept tripping. We did it online and it went pretty well. Also, the contractor was confident and honest. He did a fine job. Overall, the system is great. They’re always gonna be limited by the quality of the contractors they can get signed up, but so far, the experience seems good.

My Realtor told me how to submit a claim for lock changes. She told me what number to call and get it scheduled. I contacted American Home Shield and they had someone contact me. I didn’t have to wait days to hear back from anyone. Everything went smoothly and in a very timely manner. The technician came and changed all the locks. It just cost us a small deductible but he took care of everything. AHS was easy to deal with and I was very happy with my first experience.

Submitting a claim to American Home Shield online was easier for me. I had a plumbing issue and the plumber did an exceptional job cleaning up behind himself. Also, my dishwasher quit working but it was fixed a couple of weeks back. The contractors were very prompt and professional. All in all, it was a good experience.

I had some problems with the light switch in my house. Sometimes it would work and sometimes it wouldn't. I called American Home Shield to file the claim and the representatives were okay. But it was back and forth. They give you 24 hours for them to notify the next person and then the next person gives you 48 hours before they send the repairman out. It just took time. It was a three-day process.

I had a good experience with my water heater claim with American Home Shield. It wasn't functioning properly, so I filed a claim online and then they called me the next morning. They offered to send a contractor out that day, but I wasn't available, so they sent someone out the following day. The tech who came was very pleasant and very much so on time. It was replaced quickly and has been performing very well since.

I looked at several home warranty companies and AHS seemed to be much more reasonable in their cost and a lot better on their coverage. So, I went with them. When I called them to submit a claim, they sent out Ambrose Appliance which is a very fine group. They came out and at first I thought they had fixed the problem, but they didn’t. They had to come back and they did willingly and quickly. We were very pleased and my wife was very happy with the technician that came out. If a friend asks me about AHS, I would tell them to look at it it very closely and think very hard about taking it on because it’s a worthwhile group.

American Home Shield had one company come out for my washer and dryer but they didn't fix it. The guy that came out apparently replaced a belt, but either the belt wasn't the right belt and it snapped again, and the problem was worse than it was before he got there. I had to call another company and wait again. Hayes came out and did an evaluation. They had to order new parts and fix it. Everything was very well after that.

We've filed a garbage disposal to American Home Shield. My wife did it online and the process was very easy. She's always been very happy with their technicians and the service that they provided. Their quality of work was excellent. AHS has great service, it's quick, it's easy. Its warranty is exactly what it's portrayed as. It's good, reliable and they have consistent service. I've recommended them several times.

My hot tub had stopped working and I loved it when I submitted the claim with AHS. The contractor was on time and he found something in the motor. He just got it out and the tub started working right away. I do my claims online because I had tried to do it over the phone at first, when my water heater was making some noise but that didn’t go so smooth because I got hung up on. It could have been an accident but I didn’t try to call back. AHS has been better than paying for the repairs altogether.

I had central air conditioning problems. I called American Home Shield and it was a very good experience talking to their reps as they've always been very friendly and helpful. The service techs they sent were very good too. They ended up replacing several parts and did really well. I would tell my friends to purchase a warranty plan from American Home Shield.

We had an icemaker issue and submitted an online claim with American Home Shield. I wasn’t very happy with the contractor. They thought they had the icemaker fixed but they didn’t have it fixed. They replaced the icemaker and then they thought the icemaker was defective. It would take four days just to fix an icemaker. It was finally fixed, however, after four visits. But I've had a couple of claims with American Home Shield this year and they've done a great job. I highly recommended AHS many times.

My whole kitchen got tripped and I called American Home Shield. But some of their vendors aren't reliable. They told me that the vendor was gonna contact me but they never did so I had to call back. I immediately got in touch with Jung Electric who scheduled somebody the next day and re-wired the entire kitchen. It was fast, the tech was fantastic and my kitchen has been working great since.

My washer, dryer, dishwasher and my AC needed to be fixed and I called American Home Shield to submit a claim. The very first interaction I had with them was no problem but I didn't like the one after that. For the AC, everything went well and was scheduled properly. The company came out, did what they did, educated me on what I didn't know and fixed my AC unit.

I've been with American Home Shield for 10 years and I've never had a problem. Recently, the dishwasher wasn't working anymore and I submitted a claim for it online. AHS emailed me who was gonna come and at what time. The tech that came was a nice man and he did a good job. He was very professional and what he did was perfect. Everything was working and we were happy with the work he did.

American Home Shield is something that people has to have. I've used them 300 times in the last 12 years and I've never had a bad experience. Most recently, the garbage disposal broke. I called American Home Shield and submitted a claim. The rep I talked to was very polite and prompt and got me on and off the phone very quickly. AHS then dispatched a local vendor and he was great. He wiped his feet before he came in and was supposed to take his shoes off, but I told him to not worry about it. He then came in and went right to work, no chitchat. He got the issue fixed and was out the door in 15 minutes. It was great. Then the AHS rep followed up with me after the whole thing.

I have had this home warranty service for over 3 years and I'm not happy with it at all. The basics are that phoning in emergency calls can take hours at best (in the military so not usually an option) and there is no way to make an emergency claim online. This ended up costing me thousands for a covered claim because they took days to get to my rental. In addition, the plan auto renews and the premium charged increases because they put a dirty little clause in the contract saying they can auto renew the contract. I submitted several polite emails to the company asking to work through the issues I had but they aren't responsive after a year and a half. I really do hate to say this but they are probably one of the worst companies I have worked with. Do what you want but your money would be better spent elsewhere.

I purchased insurance for 3 of my rental properties, but when I found myself in a bad financial state, I wanted to cancel it. Not only they didn't quit my payments, but they renewed it with a different contract numbers. I waited for 2 days, over an hour on my phone, waiting for "busy assistant " to help me with this matter. Imagine, I have life, and can't spend so much time waiting for someone to answer the phone!!!

We went 3 weeks without a fridge to find out the compressor was being made in Korea then 1 week to ship. We insisted on a new fridge. Instead of paying value up to $3000 per contract - I spent $1800 to keep price down- they paid $800 only. I cannot speak to anyone with authority to dispute. They are like a bunch of robots reading from a script with no authority. My husband and I have spent over 25 hours on the phone - most of it waiting to get someone online. It was going to cost $1200 to fix and I am entitled to up to $3000. They did not have the part therefore they could not fix it. We did wait 3 weeks already but waiting another 4 weeks was out of line.

Replacement is with a BASIC unit (dishwasher) of the same size regardless of the quality, model or installation (INCLUDING COLOR) of the unit replaced. They chose a unit that cost 1/3 of the unit being replaced. If repairs are over $300 they refuse to repair. NOVEMBER 2018. I had numerous service visits that were set and never kept. AHS's excuse was that they were having problems with a new system. Happened 5 times. FEBRUARY 2018.

AHS has feigned attempts to make a simple repair to my washing machine for over a month. Four visits by the first repair company and one by the second. Still no repairs with another week estimated by the local company. This morning while on hold to cancel AHS, I made an appointment with Sears Home Services who will have someone here this morning. I will be signing up with Sears for their home warranty as they have great customer service based on my previous experience with them before I moved.

Updated on 11/15/2018: Yes we all saw the heartfelt response that they wanted to fix the problem and call. Today is Thursday November 15th. No call from AHS. No hot water heater and it will freeze in Chattanooga TN tonight. I guess next I will be replacing my pipes. But AHS doesn't care. They ordered the water heater and I will get it when it comes in. But they did send a message expressing their concern, but concerns do not fix my water problems. AGAIN DON'T WASTE YOUR MONEY.

Up until this point, American Home Shield had been perfect. Everyone we've ever had to use had been reliable and trustworthy. But when my air conditioning quit working, I called American Home Shield and they sent out All Pro Air Solutions. And they just lie to you the whole time. They said I needed a new compressor which would come in three days and at the most, it would be five days. But the third and fourth days went by. On the fifth day, I started calling them but they wouldn't pick up. So I called American Home Shield and they said they would call the contractor. A few minutes later, the representative called back and said they had picked up. But she said that they never even ordered my compressor. The contractor said that the people who were here before did something to the unit and messed up. But that was a couple of years ago and it was somebody that American Home Shield also sent out.

8 weeks ago we moved into our new house and immediately had problems with the GE refrigerator. We have called American Home Shield several times trying to get this refrigerator fixed. A technician has come twice but still not working. We've continued to call American Home Shield multiple times and get put on hold for 30 minutes or longer and then eventual get discounted. I've even asked to speak to a supervisor several times and again get put on hold and eventually discounted or hung up on.

When the AC stopped cooling, I called it in to American Home Shield. Then AC and Comfort First Heating and Cooling called back the next day. The technician said that he would be out some time within the next day and he did come. He did a nice job too. He explained everything to me and he let me see what was going on. He explained that if it was Freon then I'd have to pay for it. There was a leak but he explained to me that it was so small that he could not find it. So he had to wait it out. American Home Shield is fine except for one thing. They add more money every year for the same thing. There is stuff you used to not pay them for. Still, I don’t have a complaint with Home Shield. They stand by me and I've recommended them to a friend.

I submitted a claim for our new refrigerator through American Home Shield. I did it on the phone and the process was simple. The contractor who came was very helpful, very polite and he got great customer service. He was also able to resolve the issue in one visit. The fridge has been working good since the repair.

I called to AHS to submit a claim regarding the pipes, then they scheduled an appointment. When the contractors came, they saw what the problem and fixed it. So far, I had two claims with AHS. The other time, I didn't have hot water. The same company came in and they were great. I'm satisfied with my experience with American Home Shield.

The display on my AC unit thermostat was not there. I raised the ticket through the American Home Shield website and the service provider that was assigned came the next day. He went upstairs in the attic and apparently, it was not a major issue. The door of the unit was a bit open. He just pushed it inside and then, everything started working. From the perspective of scheduling and being on time, it was all good. Whenever I file a claim, the service providers are assigned immediately and if I file a claim through the website, it's even easier because I don't have to wait and call someone and explain the problem. The hassle is not there and given my experience, I would recommend AHS.

I filed a claim with American Home Shield for an air conditioning problem and then Controlled Comfort came out. I would typically call the AHS number that I have whenever I file a claim. In fact, I have three AHS numbers and it appears that one of them gets me through faster to a direct person. I hope that there'd be clarity on which number is the best because the number I had in my packet was not the same as the one that gave me quicker service. There were times where I had to wait and then I just hung up because it was just too long. Now I know the number because I verified that the number the air conditioning company was using was different than the one I had in my phone.

I recently had a busted pipe and it was very easy to submit a claim online. The response was the next day which was immediate. Also, the contractors were very nice and professional. AHS is doing a very good job and I would advise others to go with their service.

I put in a service request for our air conditioner that broke down and went rattling aloud. The contractor American Home Shield sent was very bad. They came and looked, and it didn't take so long when they said the repair was done. However, the problem wasn't solved. It came back. So, we called them back. But, every time I called them, they didn't pick up my call. I called back to American Home Shield and they also tried to get a hold of them but couldn't. So, American Home Shield had to move the service request to another contractor which turned out pretty good. They picked up my call and did a very good job. They were able to repair the AC. Other than that, it has been a good experience with American Home Shield. The only time I had a hard time submitting a request to them was when I was trying to get someone on the phone and I had to wait about an hour. The rest of the time, it’s been okay altogether.

I had a Bosch washer and it was leaking out the front door. The gentleman from American Home Shield came out and looked at it. We discussed and he felt that we needed a new gasket. I told him that I was going on a cruise and couldn't have it done until I got back. He was nice and told me he could handle that. Then, he forgot and called me while I was on the cruise but it was okay. I got in touch with him and we got it all set up for Monday. He was on the ball and when I let him know I was back in town, I got immediate feedback. He seems to be very helpful and I'm very pleased with him.

We had a dryer and an air conditioning issue. The line was blocked with our air conditioner so the condensation from the pipes were going and leaking through the furnace and to the basement floor. AHS sent a contractor and we've used this guy through them for 20 years so we trust him very much. He came out once and replaced something and tried to clean it out. But he did have to come out one more time and clean it out from the outside also and we haven't had a problem after that. The pump went out too. It had burned out after 16 years and he replaced that. Sometimes I go through online to file a claim. But I feel better about talking to an agent, especially when I want a certain contractor and most of the time it's Comfort Zone that I want. They're very dependable and they do all they can to try fix the problem. The AHS reps are also very nice and good.

The appliance was not fully cooling. It started cooling off and on, and it was something about regulating the temperature. I called in to claim and I immediately received a text message and an email, and then a phone call from AA Dependable Pool Appliance Service. The technician kept me fully aware of what was going on. They were pretty quick to call, pretty quick to schedule, and pretty quick to come out. They assessed the issue, diagnosed it, called and gave me an assessment of what the repair was gonna be, and gave me a ballpark on when it would be taken care of. It was resolved a little quicker than they anticipated. They got out and replaced the part, and went on their way. The unit's performance has been perfect since the repair. I'd recommend American Home Shield.

The air conditioner had a problem and we called American Home Shield. The claims was processed just fine but it took so long to get a vendor to come out. It wasn’t American Home Shield’s fault though. It was the vendor they used. It was right in the middle of summer when the air conditioner went out and although I understand some companies are busy, it unfortunately took us a week before someone could come out. Even trying to get a hold of them was a problem. When we finally got a hold of them, we were okay because they were very courteous and knowledgeable. But I don’t know if they’re not a big company. Unfortunately, they had to call back east to get a part and it took about a little over a week to get that done. They also issued the bill to American Shield and got it approved so they could purchase it, have it shipped and have it installed.

Use American Home Shield. Once in our old house, we had a problem with the thermostat on our heater. I called them to submit a claim but it kept leading me online. So I did and the filing process was really quick and easy. I selected what was wrong and they sent me a thing and told me when someone would be contacting me. The guys who came were awesome. They came out twice and the second one was two days after the first one. They were also personable, let me know what was up and didn't just leave.

We had air conditioning problems that went on for about three months. AHS kept calling people out, but they couldn't fix it. They had two companies tell them that we needed to replace it and they won't spend that money but they finally replaced the outside unit. And then we went ahead and paid to get the other one, because we were just tired of dealing with it. They replaced one section and we replaced another because this unit was called an Infinity by Carrier and we talked to several experts. If you replaced one of them that isn't compatible with that, it will just keep breaking so we ended up having to go with not as good a system.

We had a number of errors over the course of some of our work with American Home Shield. They contact the provider that they have contracted with, and they have them call us back within a very short period of time. However, they kept having different wrong numbers for us. I would get online, figure out which company it was, call the company and ask them if they were trying to reach us, and they would say, “Yes, we’ve called you three or four times. And we couldn’t reach you.”

American Home Shield replaced a well pump that had a motor burned up. When I filed a claim, I did it over the phone. The reps were fine and they got a guy here the next day. And the guy did very well. He replaced the well pump during a thunderstorm. My experience with AHS has been good so far and I've recommended them to several people already.

Filing a claim online with AHS seems a little easier for me than doing it over the phone 'cause I use the computer a lot so I just click on there and be done. Usually, I would have somebody call pretty quickly so they’ve been pretty good and prompt. Recently, our outside AC unit had a relay assembly inside that was shorted out and the compressor wouldn't keep on. The contractors seemed to know what they were doing and have been really friendly and professional. Since the repair, everything seems to be working well and not leaking.

When we bought the house, the first thing that went out was the fridge. AHS said that LG has to handle the compressor because the warranty is not out yet. I had to contact LG and it took me a while because they had one person available to fix the fridge. I had to contact the person and they wanted me to pay out of pocket. I talked to them because if I have an insurance company for something that is handling the situation, I don’t wanna be paying anything out of pocket as I already paid monthly payments over there.

We've had American Home Shield for less than a year now, and we can submit a claim either by phone or online. But if doing the claim online worked without us having to follow up, then that would have been better than calling in the claim. We called AHS when the air conditioning unit wasn't blowing cold air. There was a problem between AHS and the contractor in getting the work order squared away, which we ended up having to follow up to get expedited. AHS told me that they were waiting on the contractor, but the contractor said they were waiting on AHS. It took a couple of weeks for the claim to be completed, so my wife was a little warm for a while.

My experience with American Home Shield was great. I had a problem with my cooling system and the contractor that AHS sent out took care of it and did a good job. Since then, it has been working fine. We got the heater on now.

This is my second year having American Home Shield and I've been pleased with them so far. In fact, I’m getting my son one for his house in Texas for Christmas. Whenever I submit a claim, I just scan it to my computer and submit it as a jpeg to them online. I've also called them every time I needed service. I get the contractors out here and have the issues taken care of. They’ve all been very nice and have done a good job for me.

My heat wasn't working and through the access, the AHS rep told me how to submit the claim online. The response time was fast and everything happened the next day. The contractors were good and educated me on what was going on. Although they had to get a piece, they came back out the next day. AHS is definitely a good company and I would advise anybody that doesn’t have it to give it a shot. I was scared at first because it was cheap. It was just $500 but the service has been good.

I put a claim with AHS for a heater check up and I scheduled it for a specific day. The contractor was on time and did a good job. He was really nice and gave me some good information. I would recommend AHS. I had a great experience with them.

I went to American Home Shield's website and submitted a claim for my upstairs air conditioner that wasn't turning on. The guy who came was super nice and professional. Everything has been perfect since the repair.

One time, my air conditioning was cutting off and going back on. I submitted a claim to AHS by phone and they had ACE Heating and Cooling out at my place the next day. The contractor was exceptional. He told me and showed me what was wrong and then fixed it. Everything has been great since the repair. This warranty is very valuable. It's definitely worth anyone's while.

I will not be without American Home Shield and I will recommend them. For the claim I filed regarding a couple of leaks under the kitchen sink, they told me that I would be getting a call from Wyatt Brothers Plumbing within 24 hours. But in just a couple of hours, Wyatt has contacted me. The contractor who came did the job in a day and since the repair, everything has been good. I was satisfied with my experience.

I recently submitted a claim with American Home Shield for the heater on my swimming pool. The contractor, Bakers Services, came out. They were great and my interaction with them was perfect. The pool heater worked when they were done with the repair. But I didn’t use it that much because this was in September, at the end of the season, and I was closing the pool down. So, I’m hoping that it works next year. Having the AHS warranty on my property has been good and my claims experience with the pool heater was perfect.

My furnace quit working. I filed a claim online with American Home Shield and their website navigation was fine. They contacted the repairman who informed us that he was not able to fix the furnace, and AHS replaced it. I would recommend them.

I have my home and I have a rental, and the warranty gives me peace of mind to be able to call somebody or have something available should something go wrong. I find it to be valuable. When the stove in my rental gave out, I filed a claim online. The website was pretty user-friendly and I was cool with that. After that, the contractor called and gave me a time. The window was big. It was like 1:00 to 4:00. But I always explain to the contractor that I work and I ask if they can call me when they’re headed there then I can leave and drive. And I never have a problem. Surfside Appliance did that. They worked with me so I wouldn’t be sitting for hours. They were also polite and knowledgeable when they talked to me.

American Home Shield is a great organization. Whenever we've needed them, they've always been there so we appreciate that. We recently had a water heater that busted and made a claim for it over the phone. The contractors were very friendly, seemed very knowledgeable and they did the job in a pretty timely manner. They came up and saw what the problem was, and when they came back, they fixed it and now it's working great.

We called American Home Shield for our air conditioner problem. They normally send out Advanced Appliance but on this occasion, they sent out Comfort first. I called and told them I preferred Advanced since they have done more work out here. But a man from Comfort came here. The technicians had to make a couple of trips until they got the problem right. When we first called in, it was August the 25th, but it was on September the 13th that Comfort finally got fixed the AC. They were good but they had to wait for a part they ordered. They fixed the problem when they finally got it together. But we were without air for about two weeks during the summer so it was pretty hot.

I put in a claim for my water heater that was leaking. American Home Shield sent out a plumbing contractor to look at the heater. That was a week ago. The plumber asked to have the access to the water heater open; which I did. I also sent pictures. Then they asked to open the top of the access and an electrician. It cost me $300 to have someone open the wall up more for this plumber. In addition to the additional $360 I have to pay the contractor.

My husband and I have been without hot water in our home for a total of 2 weeks. We originally called a plumber of our own choosing to come and look at our hot water heater. The plumber we called diagnosed our problem and ultimately decided that we'd need an entirely new hot water heater. My husband decided to call our home warranty company, American Home Shield, to get the heater replaced. He informed the service representative that he spoke with of our diagnosis, and we were told that they could not replace the heater until they looked at it on their own. That made sense to us, but we were also told that we would have to pay the service fee twice. The plumber came to inspect the heater and ultimately deemed that the hot water heater did need to be replaced, after all. However, he never submitted out job, leaving my husband and I with over a week wait to even get scheduled for another appointment.

I became a new member of AHS recently. I had paid the premium online in full and my bank account showed AHS received it. However my AHS account online continues to display Premium Due and will not allow me to review my contract etc. I placed my first call yesterday since joining and the entire hold time was well over an hour. The customer service rep was of no help and only placed me back on hold for ages. She could not seem to get the supervisor involved when I requested this as well.

I contacted AHS about my refrigerator a couple months ago. They sent someone out to look at my fridge and I was told that they needed to order a part. I paid my deductible (not comfortable paying for a service before completion) and the service tech left. Fast forward a month and still nothing. I called AHS and was told that I needed to contact the repair company directly. I immediately contacted them. They told me they had contacted AHS but the part was not ordered. I was told the service company tried to call me, left several messages, and I didn't return their call. That was a blatant lie because I never had voicemail set up on my phone, and never missed a call from any unknown numbers. When I mentioned this to AHS I was told they would contact the repair company to have them order my part. Someone was to call soon to schedule my repair.

When our Gas Furnace stopped working last week I immediately contacted AHS and they scheduled an appointment with a company located in Snohomish, Wa some 60 miles away from where we live. It also would involve a round trip time-consuming ferry ride. When we had not heard back from them, I called them on Monday morning and was informed that they were not able to schedule a repair as it would require their technician to spend a half day on the job. Further that they had repeatedly told AHS that they would not handle repairs outside of their service area.

My daughter had two calls to American Home Shield to submit the claims and their reps responded very accurately. When our hot water heater did not have enough electrical power for the unit that was in there, we traded it out for a regular water heater. The contractors who did it were great. However, the furnace person was horrible and the repair was disappointing because when the contractor came, looked and turned on the furnace to lit the gas as it was a propane, my daughter immediately ran out and said that it was not right and it had to be turned off. We were told that the furnace just needs to be cleaned. He did not think it was dangerous. We had a couple other furnace people look at it but we hired a second person on our own and did not put a claim after.

I had a good interaction with the American Home Shield rep. Then, the techs from Garrett’s came out a couple of times. They were good and very professional, too. They checked out the dryer and then got a part for it. In the end, however, they couldn’t fix the unit, so they replaced it. The process took 30 days but it all turned out great as I ended up getting a dryer. Our overall experience with American Home Shield has been good.

It takes about two days for contractors to come out when I call American Home Shield with a claim. When our air conditioner wasn't working, they sent Lux Air Engineering out. The technician was a fantastic guy, one of the best people AHS has ever sent here. The air conditioner has also been doing fine since the repair.

We had a problem with our in-ground pool and I put in a claim with American Home Shield. I spoke to the tech, they came in and changed the broken motor. They did a tremendous job getting it fixed right away and everything was handled very professionally and quickly. The pool has been working very well since. This is the first time I ever used AHS and their website's navigation is very well done. I hired them at the beginning of the year and it was one of the best moves I ever did. I also recommended them to several friends.

The ball valve for our main shut-off was not working. I submitted a claim with American Home Shield and the contractor who came replaced the part. He was very efficient. He went to the truck, got a new part, put it in and within 10 minutes, he was done and gone. I've had the contractor in here before for plumbing work through AHS, too, and they've been always very prompt and very good.

We had an electrical issue and I submitted a claim with American Home Shield. I went to their website, put in our information and somebody called. It wasn't even 15 minutes later when someone called and set things up. The tech came out here a day and a half after I submitted the claim and he was really good, and so was his quality of work. However, we're gonna have to contract out. It ended up that the outlet where our refrigerator was plugged into was not grounded and the coverage wouldn't cover that to be repaired, so we will have to pay that out of pocket. The tech was able to fix the issue temporarily but we're gonna have to get a new outlet that has a ground in it as the tech explained it. Nevertheless, we had an awesome experience with American Home Shield.

Recently, I called in two claims to American Home Shield and I was on hold for a long time but I’m used to it being in the military. Other than that, once they got on the phone, it was easy and interacting with the rep was great. Getting a contractor out was super quick. The air conditioning guys were good and they fixed a lot of stuff. However, it took an extra week to get my part for the air conditioning and the water guy didn’t have the right equipment so I had to get somebody else to come out. Since then everything looks great. AHS came with our house when we bought it, so we’re probably gonna end up buying another year of it once the time comes.

I've been very happy with American Home Shield so far. It's a very reasonable price for what they charge and everything we’ve done so far has been good. We had Sears before them, and it’s night and day over what Sears was. I recently made a claim over the phone for a dishwasher and everything was great. The tech came in, told us what was wrong, told us what we needed, told us what it cost and then fixed it.

I've had American Home Shield for years and they've always provided 100% service. The contractors always do a good job and they come in a timely manner. Recently, I filed my claim over the phone for the heater which I did fairly well. Then, they sent me an email and the contractor came the next day. The heater has been doing great since the repair.

Both times that I talked to the reps of AHS, they were great, easy to work with and very knowledgeable. However, the first contractor they sent from Sears, seemed a little rushed. He was allergic to cats and we have a lot of them because we deal with animal rescue. We always tell AHS when we make phone calls that if they have somebody that has allergies to animals not to send them, but they neglected to tell him that so it didn't work exactly right. The part they fixed worked fine, but the burner on the top of the stove was out of alignment. So I called them back and they sent somebody right back out. Everything is fine now. I would recommend AHS.

The home we bought in Columbus, Ohio had a pool and at the time when we first moved in, American Home Shield was the only warranty company that covered pool equipment. This was why we requested a particular insurance and continued with that. So far, every time we've had an issue, I'd give American Home Shield a call and they'd send someone right away to fix it. And although it would take a long time to get to a customer service person, their reps have been courteous. They'd take your information and then get in touch with the company. After that, the company would call you, set a time to come out, and look at whatever it is that's not working.

I have issues with my plumbing pipe. The reason I bought the AHS warranty was because I knew that my main shoreline was gonna have to be replaced in an area, and I asked that question when I bought, and they said, "Oh yeah." But now they tell me nothing outside as a foundation is covered. So I was just kind of a little disappointed about that because now, I have a $17,000 project I need to pay for and I don’t have a warranty for it.

I started a claim for my water heater two and a half months ago and American Home Shield sent out a guy who I wasn't comfortable with. He recommended to replace it but he looked a little fishy and I wasn’t sure if he was able to finish the job or not. So, I told AHS to get a second opinion and they got another company out there, Tennessee Home and Appliance Repair. They were good, punctual, and told me what they'd do. They replaced the water heater but it was still leaking. They came out again and replaced the T&P valve, but the water heater was still leaking. Finally, the last time they were there, they replaced the pressure tank that went above the water heater and that stopped the leaking. So the work was complete and I was okay with the claim. All in all, I'm a real estate agent and I refer AHS to my clients. It is the best company around.

The heater wouldn’t come on and so, I submitted a claim to American Home Shield. I did it online this time but when I had an issue with the air conditioner in the summer, I called them and they were good. The first company they assigned me to never responded so she looked around to find the company and even called me back to make sure that they got in touch. She handled everything well. The contractors were great and they were here when they said they would be here. They came and fixed the problem within a few minutes. The one who came out last time stayed to make sure that it stayed working. I recommended AHS to several people. I’m glad I have it and if anything goes wrong, I will know who to call and it will get taken care of.

I filed a claim with AHS for an oven, a microwave and a refrigerator. It was easy to do online and the initial service was great. The person came out and fixed the refrigerator on the spot. But we are still waiting on a new oven to be delivered then be installed, and also for the replacement parts for the microwave that we haven't heard anything on. That has been almost two weeks now. The company that was sent out to repair everything couldn't find the parts for the microwave so AHS said they were gonna find the parts. Nevertheless, the contractors were incredible. They were very professional and very friendly.

With AHS, submitting claims is easier if you do it online. If you want to speak to somebody, the wait times are long. So far, I've been impressed with most of the people they've sent out. I've heard horror stories, but we've been lucky. We had a guy come out to fix the fridge, which had a leak. He was fast. When he came, he couldn't figure out what the answer was. He left and then called to see if he could come back to try one last thing. I was impressed with that and the fridge ended up getting fixed. AHS is a fine company. The idea is great. It is a good deal and it'll save money.

The recent claim that I had made with American Home Shield wasn’t very good and I was not happy with the services. The appliance was making noises like a train. It was very alarming and it scared the kids. It started gradually, once every few days, but it started to get worse where it was happening about 5 to 10 times a day, so I called AHS and explained that. They said that they were gonna charge me the $75 service fee and that Star Services would come out. I took an entire day off at work because Star Services would come between 9:00 and 1:00. They came out, but they were late. They didn’t show up until about 45 minutes to an hour after the allotted time, and they never called me. I was waiting to pick up my kids, so I was frustrated. They finally called and said that they were 20 minutes away and that they would be here.

Our AC was on the fritz. It wasn’t just turning on and staying on, it was having trouble also starting. We figured it was some sort of electrical issue and I ran that by American Home Shield. I submitted the claim online and it was very easy. They contracted somebody to come and take a look, and I received a call for the scheduling. It worked out fine and the contractor was someone local. They were great, very helpful, and insightful. They knew what the issue was most likely going to be, given the age of our unit, so they went with the most probable root cause of what was going on. After they replaced a part, which is a small electrical thing, we’ve had flawless usage of the air conditioning since then. We now have a wonderful AC. I don’t want anything else to break given the price. But if it did, then I could rely on American Home Shield easily.

I love American Home Shield and I recommend them. I've been with them for a year now but I also had them prior to this time and they were great then too. You don't have to wait. They're fast and they do a great job. I recently had a claim for my oven and filing that was simple. I called and GE came. They had to replace two separate parts, the circuit board on the top and the regulator, and ordering those took about five days. It was a great experience overall.

Whenever I've had to submit claims to American Home Shield, I'd just call them up, and they've been able to set up everything and send someone right away. I had a plumbing issue with the sink wherein the water wasn't coming out and my garbage disposal also wasn't working. They sent out a technician. I asked him if there would be any fee involved and he explained it. He went into the bathroom and he said that there was a stoppage in the plumbing that was why the water wasn’t coming out.

I used to really love AHS. They had great customer service and the contractors always did a great job, until recently. My central air broke down towards the end of the summer, when the temps were at their highest. This was the 3rd year straight that it had broken down. For the last 2 years, AHS sent the same contractor named Airmax, but this year they sent a contractor called Speedy Heating and Air. Speedy came out, spent 5 minutes, said I had a Freon leak, claimed they fixed the leak, then asked for $400 to fill the Freon. I refused and I called AHS to complain. I asked them how could it be that for two years, Airmax has fixed my central air unit, but now I suddenly have this leak and all of my Freon is gone? The rep told me "I don't know. If they said you have to pay $400 then I guess you just need to pay $400". The way she was speaking to me, I had to ask her if she was part owner of that Speedy company because she was going hard for them!

On 8/06, I reached out to AHS to put in a claim for the water dispenser not working in my refrigerator. They dispatched a contractor, All Valley Appliances, whom came out three times to see if they could fix the issue. First they changed out the motherboard, which did not resolve the issue, so they then ordered a wire map to determine if there was an issue with the wires. They did find that the issue was with the wire and told me it could not be repaired. I called AHS and they said that the vendor said they were unsure of the issue and that they should get another opinion. So, on 9/07, Shapiro Appliance Repair was dispatched to our house. The service repair guy could not diagnose the issue and was supposed to order a wire map as well and get back to us to schedule a follow-up appointment once he received the map from KitchenAid.

Had a service call yesterday, and we were informed that it was not covered under our contract with American Home Shield. I had to pay the worker for the job myself, and then I find out that AHS is still going to charge me $125 for a service call for something that isn't covered. A $125 service call will now cost me over $300 bucks. The fact that I'm being charged a service call for something that isn't covered is SHAMEFUL.

AHS is a complete scam and the contractors they recommend are too. Their customer service is incompetent and absolutely not helpful. They are unwilling to expedite or repair or replace ANYTHING. My family of 4 has been without laundry for 1.5 months! The company failed to review the diagnostic apt results, failed to order parts in a timely manner, failed to order the correct parts, canceled appointments day of, still failed to order correct replacement parts.

I requested service for a washer and dryer on the 10-30-18, as of this date 11-12-18 they are still not fix! I've paid for a service that I'm not getting from American Home Shield. No one wants to have to wait for several weeks to have the washer and dryer fix. The consumer service rep could not answer my questions and when I asked for a supervisor she transferred me to buying new services. Now I'm back on hold 30 minutes again! If this is the service I'm going to keep getting for this company it's time to find a better company!!!!

The customer service is horrible from this company, they have the worse employees and staff. These guys give the worse customer service. Clearly these are fake reviews. We bought this warranty based on the reviews on this site, however the reality is that they use contractors that have very low Yelp rating and they also have the worse customer service. Do NOT PURCHASE.

The top for our oven for turning it on stopped working so we filed a claim with American Home Shield. Sears, the contractor, did well and it didn't take long for their tech to come out. The problem is fixed now and we had a good experience with AHS.

When the bearings in the pool pump motor went out, I submitted the claim to American Home Shield online. It was easy and they had a guy call me the next morning. He also came right out that day and took good care of it. Then it was fixed the day after that. When I got home from work, it was all working and there has been no issues since then. That contractor came out once before and he's always right there. He does a good job. Overall, it was an easy experience with American Home Shield.

We couldn't get our furnace to work so I submitted a claim to American Home Shield and the contractor that they sent out has been great.

American Home Shield was good. I applied for a claim two times. AHS very quickly responded after my call, then they set up a maintenance, Repair My Appliance, and they called back. So, I set up a schedule and they did it on time. The fix was perfect. The contractor was quick and they fixed the dishwasher and washing machine's dryer efficiently. Until now, the appliances have not broken, so everything is working. The reps I have dealt with have been good, too. But, I don’t know why they have done a price increase. Last year it was around $600, and this year it is $700. So, I don't know how much I can hold.

It was 95 degrees when I had an issue with the ac and I kinda had a medical emergency. I lost my voice and it was hard for me to breathe. When I called it in with AHS, I mentioned that. When the guy called me back from the air conditioning company, he was telling me it was gonna take another day or so. So I reinstituted that it was so hot and I couldn't breathe in the house and he said he would get me in the schedule that day in probably another three hours. Three hours later, he knocked on my door and they got the air conditioning going. He was really good. AHS could lower the price a little bit but nevertheless, the few times that I have used them, they've been very professional and they get right to it.

The handle on my microwave broke off and I would just hold it at the top. I filed the claim with American Home Shield online, it's easier for me because I work on work hours. The first company they sent out, I wasn't pleased with at all. They scheduled a two-hour timeframe and they weren't showing up. I called to see if they were coming and the guy told me that they were running really late. I asked him what the problem was and he told me that they would just order the parts but they weren’t even coming to look at it. They also wouldn't keep in touch with me. I’d always be calling them to see if the part was in.

I had a leaking faucet and I called in a claim to American Home Shield. We submitted it on Saturday and we got a call from the vendor the next day. A day after that, they came out. They were courteous and took care of the problem. Everything was good. I’ve had AHS for several years now and I’ve never had a problem.

I had a claim with American Home Shield for repairs for refrigerator, an icemaker and a mechanism on the door lock. They also determined that the appliance or refrigerator was still on an appliance warranty, so they got the refrigerator people to pay for it and it didn’t cost anybody anything. They also replaced the icemaker and the lock on the door. The lock didn’t work the first time, so they corrected it and put another one on it. Since then, it has been working fantastically. I'll do another policy with American Home shield as I'm fixing to sell the house and buy another one. However, I have to be very careful about understanding what the policy covers. The policy includes a lot of things, but they may or may not include a refrigerator in one of their little policy increases, so we have to watch what's included.

Our microwave oven stopped working. I filed a claim online and AHS sent somebody fast. The contractor they sent was good. It seemed to take a little while to get the parts and get the oven fixed, but other than that I've never had any problems. AHS provides good service.

The drain in our kitchen was all stopped up. It clogged up the septic tank. We couldn't do the dishes or run water in the sink at all because it was filling up every time we ran in there. We also couldn't use the washing machine. David submitted a claim to American Home Shield and they sent BK Stanley Plumbing. The guy was really nice and friendly. He told us what he was gonna do and what we should and should not do in the future. The whole thing was really quick and painless. I would definitely recommend everybody to get American Home Shield as it's been a lifesaver.

I had a refrigerator that malfunctioned. I submitted a claim to American Home Shield online and was given a company out of Birmingham to which I've never heard of. I live in Tuscaloosa, so it’s an hour away. I called AHS to inquire as to why I was given a company out of Birmingham when all the other times that I've done a request they’ve given me someone out of Tuscaloosa. The lady said it was because I did it online and National Platinum was the first one that popped up for whatever refrigerator issue it was. I asked if there was a way that I could get it transferred to somebody closer due to the fact that the company is so far away and may take a while before they can get a look at my issues, and then it’ll take longer for the service could be done.

I had certain issues with plumbing. There were a couple of leaking faucets and the water was dripping in the kitchen. I thought it was the faucet, but it was the disposal, so I made the claim with American Home Shield. They covered it, which was good, and the guy who came out was great. He came three times to manage all the actions that needed to be done. However, the frustrating part was that a steel part for one of the toilets that he needed to order took over three weeks to get, so we were out of commission with one of the bathrooms for a bit.

The first claim we did was because the power kept surging and the breaker would go off, cutting off all power to my master bedroom, bathroom and closet. I submitted the claim online and I had it scheduled but I didn’t hear back. It turned out that American Home Shield had an inaccurate phone number in the system. They were getting the number through the lawyer office when we got our house mortgaged. I've updated the phone number. But at the time, it took three days and I finally called them.

The washing machine went and then the water heater broke two weeks later. We filed our claim with AHS over the phone and it was processed quickly. Then they sent an email right behind it. The process was wonderful. The contractor for the washing machine didn’t show up for the first appointment though. We sat there for four hours and nobody ever showed up. We had to go to work so we called them back. They said they would be here the next day and they gave us a four-hour window again. The tech came in at the last minute before the time expired. He was not very helpful. He said the repair would take three to five days and that they would get back to us, but no one ever called. We called them and they said that the washer was done and it was up to AHS.

My air conditioner had a leak. I called American Home Shield and submitted a claim. I spoke with the reps several times over a period of about a week. It was good and they did a great job. The only complaint that I would have is that on their 1-800 number when you call them, I remember waiting one night for an hour and 25 minutes on hold. But when I finally talked to them, they had somebody call me the very next morning.

Our pool pump went bad. I called American Home Shield to submit a claim in the afternoon, and by that evening, I had two techs wanting to make an appointment for the following day. They came out the next day, which was a Friday, looked everything over, and told my wife that they would be back the following Tuesday. They then changed the pump up and they were here and gone, like they were never even here. They were also polite to my wife. It was a great experience all the way around.

I had the water heater done through AHS. I also had the dishwasher a couple times. Every experience was great. All the vendors AHS picked out were awesome. I sent in the claim online through my phone, and they called me within 24 hours. The vendor was real polite and very nice. He explained what he was gonna do and I paid 100 bucks. The contractor had to come back several times. But essentially, it had been repaired by GE prior to when I had the vendor from AHS. They explained that the appliance has a pretty rare problem. They fixed the control board the first time, which was the original issue with GE. And then there was something that was affecting the control board so he ended up repairing that the second time out, and now it’s been good ever since.

The switch broke on my washing machine and making a claim for it at American Home Shield went fine. The tech from TBL came out in a couple of days and fixed the problem in 10 minutes. Now the washing machine is working like it’s supposed to.

The clothes washer broke last year and it took three months to get it fixed. Luckily, I had two so I didn't panic. When the first provider came, he couldn't figure out what was going on. Then a second one came here and he said he knew what was going on but he was not authorized to order the part. He said he could have gotten the part the next day but AHS changed the policy and disallowed service providers to order the parts. He would have to submit it for AHS to order the part and that would take one week. This procedure prolonged the time we had to wait. AHS probably overlooked the term of the contract. When we signed up, they did not say we would have to wait this long. When we have something broken, we have to wait an unlimited amount of time. They are supposed to have a time limit.

The thermostat went out due to a venting problem with the dryer. I submitted a claim for that by going to the AHS website and navigating through it was quick. The tech came out three times but it wasn't his fault. American Home Shield got the tech out here on time and we didn't have to wait on anything. Follow-up visits took a bit longer, but they got back here. It took longer between the second and third visit because the tech was probably researching why it kept burning the thermostat. He got a feedback that it was probably the venting on the dryer. So, I changed the venting and he replaced the thermostat. The problem was resolved and we're satisfied. We were only charged the service call for the first one and everything was great.

My big washing machine couldn’t detect that there was a small load in it, so it would stop before the last cycle of rinse and spin. I called American Home Shield, and they contacted the contractor and everything worked out perfectly. The people at AHS were nice and the people they sent were fine. The guy came out and diagnosed it and tried to do something which didn’t work. Then he came back and replaced the whole motherboard and then he fixed it, and it’s performing very well. It took two visits, but I didn’t care, it turned out to be a pretty expensive service, so I was happy.

The AC/Electric heat keeps failing during high usage season (when is too cold or too hot and runs for longer periods). This is the third time requesting the service and every time I have to pay the service. They only give you 2 months guarantee for the repair and last service expire just 5 days ago so they said it is already expired! So I have to pay again the service fee.

We had an air conditioning issue and a heating issue so it needed to be replaced, and American Home Shield wouldn’t replace it. But what they did was gave me a credit for a new one for the cost of actually fixing that one because they could have fixed but it had some age on it. I was happy with that. I did the initial request online and the actual claim was submitted by the technician. I was very pleased with him. He was responsive. I felt like the technician really knew what he was doing. He was very nice about helping me out with the claim. He did a good job when they came back and replaced it

Don't waste your money on American Home Shield. Like any home warranty company, they do whatever they can to try to avoid fixing anything. We’re in a new home and my husband noticed the outside spigot was dripping. He went to tighten it up but the whole pipe broke. So he shut the water off to the whole house and had someone come out the next day. But the contractor couldn’t access the full pipe. The kitchen cabinets had to be taken out and they told us that we had to hire a carpenter to do that. So my husband handled it himself instead.

I've had a great experience with American Home Home Shield. I call them for my claims and it's easy. When I lost the keys to my house, technicians came and rekeyed it. American Home Shield only covers five locks and I have eight. It cost me 400 bucks, but AHS lived up to their part of the bargain. I've been with AHS for over a year. I just bought a new house and the hot water heater there went out. I called the claim in and three days later, I had a new one installed. That was just awesome. I had to pay 60 bucks for a modification but I understood that.

The AC went out so I called it in, and AHS had someone out here the very next day. They responded right away. The guy needed a part that he didn't have with him for this kind of unit, and he was back out here the next day for that and they had the ac completely fixed and taken care of in two days. He was very professional, and he seemed to be from a reputable company. He was very kind and he took it above and beyond about explaining to me some of the reasons that these things could happen. And on top of it, we ended purchasing from them a digital thermostat. It was a great experience. They didn't make me feel bad about anything. We're very happy we got the policy. I keep telling more people about American Home Shield. The way that this experience happened, without me paying out of pocket, was very relieving. They are a breath of fresh air in today's market when you deal with insurance companies of any kind.

When the water pressure was low and I had one faucet that didn’t work at all, I called American Home Shield and they contacted a local plumber, Budget plumbing. Then Budget called and told me when they’d be here. They were very timely and they sent a plumber who was an expert. He was excellent and courteous, and he did a really good job. I was pleased with his work and everything has been working fine since the repair.

I love American Home Shield. We've had the warranty since we moved into the house in '98 and they take care of everything. The light wasn't working in my kitchen and AHS sent a guy out to repair it. But right after he repaired it, the light stopped working in my living room that was connected to the kitchen area. He came back out and took care of that.

I called American Home Shield when my dishwasher was not draining and they were very courteous and very easy to talk to and to deal with in getting the claims set up. The contractor contacted us within two days to schedule an appointment, and then they worked around our work schedule. They were out within the week and they talked to us about the issue. Unfortunately, they had to come out two or three additional times because the issue kept occurring. But we finally got the dishwasher replaced, so now, we don’t have any issues at all with it.

We filed a claim with American Home Shield for our dishwasher and that process was very simple. The contractor who came was very good, prompt and thorough. He explained what was causing the problem and he answered my wife's questions on other appliances. He didn't have the parts available so we had to wait for the next day to get it shipped to him, but he was right back with it. He was in and out, got the part replaced and we were very pleased. We hope we would never have to put in a claim, but we would use that company in a heartbeat again and everyone who needs a company needs to go with them.

I had a stoppage in my kitchen sink and American Home Shield sent Kiley & Sons quick. They came in on time and just kept working at it until finally got the sink to drain. I was happy with it. AHS has been my warranty service since I've lived out here for 18 years and I refer them whenever I can.

We had some repairs done on our fridge which had the temperature that wasn’t working and American Home Shield was very helpful. However, the whole claim was done in three visits. The first time we reported it, it was a little rough as it took about a couple of days. The first group sent was also not specialized in Viking appliances and didn't do Freon work. If people report on a Viking appliance, AHS needs to make sure that they send folks who are specialized in it, so they don’t waste any trip. AHS had to send a second group that was specialized in Viking to do it. When they sent the right people though, the repair was done very quickly. The tech was a very positive and helpful guy. Since the pressure wasn't right, he had to adjust that and add a little Freon.

I've been using American Home Shield for 12 years. I have their most extensive plan, which is not the cheapest plan, but I'm happy enough with it. The most recent claim I had with AHS was something with our toilet. I called to submit my claim because it was very difficult to do it automated. The problem is they ask you to be very specific on what’s wrong, and many times, you don’t know what’s wrong.

American Home Shield sent out Belgrade Plumbing for our most recent claim, which turned out to be a long process. Our upstairs toilet had to be plunged at least a couple of times every day. Then down in our kitchen, the kitchen sink would back up and we’d have to run the garbage disposal a couple of times a day as well. The tech said that the flapper valve in the tank, in the toilet, wasn’t doing what it was supposed to do. So, he replaced the whole tank, but it did absolutely nothing. And then he said he cleaned out the line near the kitchen sink and that should help. But that did nothing too.

I had a refrigerator that quit cooling and I submitted the claim to American Home Shield online. I did it after-hours and it was convenient. Their contractor contacted me right away to schedule an appointment to come out and when they did, they looked at the refrigerator and told me that they would have to order parts. It took a long time to get the parts. Apparently, there's a common issue with Samsung refrigerators that the parts were on backorder through Samsung. It took at least two weeks for the claim to be completed. Fortunately, I have another refrigerator in my laundry room that I was able to use. But had I not had that, it would have been terrible. I'm very satisfied with American Home Shield and I have recommended my daughter to get it. I have used it before in my previous house and got it again in our new home.

Our top burners and oven stopped working, and I called American Home Shield. Their customer service was excellent and they were prompt. After the call, I didn't have to stay on hold forever. And then, they were very responsive with the referral that they made. The contractor called right away, and they were very professional. Their work was excellent as well, they explained everything to me afterwards, and they were thorough with the details. I did not have to sit there and keep asking questions. Use American Home Shield.

Our heater was not working downstairs so I filed a claim online with American Home Shield. Their site as very user-friendly and completely seamless. After using it once, I won't ever call again because doing it online is more efficient, easy and accessible. I don’t have to wait until someone answers, listen to different menu options and hold on. I can do it anytime of the night. And as soon as I finish typing, I would get a response saying that whoever has been assigned would be contacting me within 24 hours. Everything about it is perfect.

American Home Shield repaired my stand-alone ice maker last week. But they had trouble finding the part and the repair took a long time. It took about a month before they finally found one and got it to the appliance company that installed it. My experience working with the contractor was very good and the ice maker has been working since then. It makes ice. But I don't have a contract with American Home Shield anymore. I had one for my property in Houston and one property out in Bellville. But I didn’t renew the contracts for either property. I had been a customer for about 20 years but all of a sudden, they started doubling the cost for me. I guess it was because I had a claim and I think that’s unrealistic.

I had the same tech come out for my air conditioning and heating claims. He fixed the air conditioner the first time that he came out and then he worked on the heater the second time. He had to order a part for the heater and it has been working well since the repair. He was topnotch and I'd recommend him to anybody. My most recent claim with American Home Shield was for the hot water heater and the plumber never called me back. I've tried calling and leaving messages, but the plumbing company wouldn't call me back. The plumber called me about 30 minutes before he was gonna show up and they fixed it. But I wasn't as happy with that guy.

Our oven was broken. The exhaust fan motor wasn’t working. I called American Home Shield to submit a claim. The reps were helpful and said they'd call someone and have them set up an appointment with me. When the contractors arrived, everything went smoothly and they were polite and courteous too. We've had a good experience with AHS and they covered our broken appliance.

Submitting the claim with American Home Shield for the motor on my pool suite over the phone was easy and the contractor they sent out was honest and upfront. He followed through with everything he said. When he said that it would take a week, he had me up and running in one week. And there has been no issues with the motor since. Compared to the service I had prior to them, I was very pleased.

Our garage door had a broken belt. I filed the claim to AHS online and it was instantaneous. However, the contractor didn't call us. We actually had to get in touch with them and that was two days later. I told them what the problem was but they brought the wrong part when they came out. They had to order the part and it took 10 days. I had to open the garage door manually in those times. But everything’s working fine now.

Terrible service. Terrible company. Have had AHS for years, paying premiums, and the one time it's an emergency they give me the runaround. Do not choose this company. "We have no contractors right now. Wait 24 hours then you can call your own contractor and we will reimburse you at some point." By that time we might freeze to death!

Called to request repair service for our non working central AC system that just happened this Saturday morning. Was informed that although AHS takes requests for service 24/7, there is no guarantee I will receive service this whole weekend. I informed the phone screener that we were having a large party here at our home and I need the AC to be working. We live in FL! She gave me the number of World Class AC Inc, who the service request was sent to. I phoned them, got a recording, left my information, so far have not received a callback. At this point, AHS has been a total waste of time and money. I need this fixed now! I have called our AC company, Energy Air, that we have a maintenance agreement with since we moved in, 2 months ago. I got a recording, left my information and my call was returned within 10 minutes. The technician will be here in an hour with a service call fee of only $15 more than AHS. This is what I call service!

I went online and requested service with American Home Shield for my washer. It stopped working on a Sunday night, which is usually when we do our laundry, so it was a bit of an inconvenience. Greenway Home Services contacted me the next day to set up the appointment and it was easy. The service person was wonderful. He was really professional, friendly and nice. My only complaint is the contractors give a four-hour appointment window which, for someone who is very busy and has children and work, is very difficult to accommodate.

I filed a claim over a month ago for a blower issue on my heating/air. I had to call the Heating and Air Guys, they didn't call me. The problem started on a Saturday and they came out 4 days later. It was sort of limping along at this point, but I explained to the tech that the AC side was not blowing very cold but the heat side was not blowing heat at all. I explained to him that I didn't want there to be a problem when it got into the winter months. His diagnosis was a pinhole in the line and I needed freon. AHS only pays $10 per pound for this and I had to pay the difference to them (contractor). OK great. He told me if it happened again within 60 days, I can just call them directly and I didn't have to go back through AHS. So a couple weeks later...same thing happened. Only they won't answer the phone or call me back.

I recently put in a simple claim online for an air conditioner that wasn't working. They got back to me about a day after and the guy who came out weighed the unit and told me it was a quick fix. He kept me on the loop on what was going on. He also gave me information on some other work that needed to be done. He told me everything about the air conditioning problem from the beginning to the end. He then went straight to work and he had the AC working before I knew it. The AC has been working great.

I had an electric problem. I started the claim online, but I wound up over the phone as I did not wanna use the person that American Home Shield assigned me to on the computer. I explained that I had the other provider and was not satisfied, that I wanted to use someone else, and they gave it to me immediately. I called the contractor the people on the line were very good. I talked to them as I had one minor problem, there were tornado warnings in the area, so they didn’t come when they were originally supposed to, but they came at a time that was convenient for me the next day. The serviceman that came out was a delight. I was a little bit concerned ‘cause I knew the problem I had was not too much in the ordinary, and he seemed rather young. But he knew what he was doing, was extremely polite, and my other amazement, he refused a tip. I've had some very good results with AHS even though there was one that did not get done to my satisfaction.

One time, American Home Shield changed the garbage disposal in my rental property. When I submit claims to them, I just call and they take care of everything. I have them on my properties for less than a year and having it was wonderful. I'm very pleased with them.

I had an issue with my central air, and contacted AHS online, which initially I wasn’t real crazy about. But once I did it and saw how efficient it was, I was perfectly good. It was an evening when I made the online contact, and the contractor got ahold of me the very next day and set up an appointment. They also called before they were heading this way just to make sure I was here so it was good to me. I'd rather have more than enough contact than not enough contact when I needed something done. They came out and were here when they said they would, and took care of the problem. I made the payment to American Home Shield and they took it out of my account. The central air fired right up and worked for those three weeks that I needed to use it.

When my air conditioning was going out, I submitted a claim to American Home Shield over the phone. It was difficult. I had to call back and talk to different people. They weren't answering questions for me and there was somewhat of a language barrier. I was also on hold for 33 minutes. Still, their contractor, K S Wilson Contracting Incorporated, came out quite fast and we had a nice interaction. Their technician explained everything including the steps. He had told us what needed to be done, and it was a good company. Since then, everything has been operating well. I tell my neighbors all the time, and my children as well that they should get American Home Shield. It will pay off in the end if they have something major break down.

The lighting mechanism of my oven was broken and there was a gas smell. I called the gas company and they turned the stove completely off so I had could not cook. I called American Home Shield and told them what the issue was. They called me with an appointment and I described what was happening. The fellow from CJS Statewide Appliance that came out had the piece with him and that was the best thing. He did everything right there and then and he was fabulous.

We just bought the house and a pipe burst under our lab. We only realized it after three days had passed and it was such a big burst that we ended up losing 10,000 gallons of water. I called American Home Shield and they sent out the plumber. The plumber fixed it and submitted the bill to AHS, which ended up being a buy-out because the damage was so much. We've been with American Home Shield for three months and their coverage has been great. They are about 150 times easier to deal with than my insurance company.

I called American Home Shield when my disposal broke. Their contractor came out after two days. They replaced it and everything has been operating well since then.

Hospitality Heating and Air was fantastic. They found an expansion valve bad in my HVAC unit, then as they got ready to replace that, they found that the unit had mold in it. Their techs are great. However, I'm not a happy camper with American Home Shield. It was terrible navigating their website and then on two separate instances, I was on hold for over 30 minutes at the time trying to get in touch with them. They should stop lying to people and then embrace customer service. When somebody calls, they should answer the phone within a reasonable length of time. When they tell people that they're gonna do something, then they must follow through with it.

The icemaker was not making ice, not dispensing water, and wasn’t defrosting properly. The freezing caused the icemaker to stop working. I called American Home Shield to file a claim for it and their reps were really good. They kept in contact, too. The contractors they have sent let us know exactly when they would be here and they knew what they were doing. The people at the house we bought the icemaker from have had problems with it as well. They had a repairman come but he was not able to figure it out. But, the guys that AHS sent figured it out right away, so we have been very pleased -- it was the control panel and they replaced it. AHS did everything they said they were gonna do.

When our heater core and thermostat went out, we called American Home Shield to submit a claim and their reps are helpful. They sent somebody right out who replaced all of the things, and it went well. The heater core and thermostat has been running good.

The light fixture on our ceiling fan broke and it wasn’t working. I called it in to let American Home Shield know that I was having a problem and I explained what was going on. They were persistent enough to put in the claim for me. Their contractor, Clean Electric, came out and their technician was very professional and helpful. He tried to help me resolve the issue, but it couldn’t be resolved. He came back a few days later and put in a new fixture. Everything seems to be working fine. Every time I’ve had any problems, American Home Shield has been very helpful and their timeframe has been very fast in getting the problem resolved if it could be resolved. I appreciate that and I’m very pleased with them.

The HVAC stopped working. I called American Home Shield’s number and the rep I talked to was very good. Then the contractors got here immediately. However, a lot of the contractors only did the standard job because they did not do anything a bit out of the ordinary. The first contractor wouldn't do it and the second contractor wouldn't do it too because they said the HVAC was inaccessible. But it was not. The HVAC is just a smaller unit and it was on the ground. So AHS did not have a contact in their system who does a bit out of the quirky box kind of problems. The first two contractors said that they do very ordinary and simple stuff. But the next one fixed it and the HVAC has been operating great since the repair.

My microwave was old and the interior enameling came off. It was also sparking and had to be replaced. AHS' contractor took one time to replace it. Submitting a claim to American Home Shield was easy and I had a very good experience. I do it over the phone and online but it depends upon what the situation is. Sometimes, I would rather talk to a person but sometimes, it is quicker to do it online. The contractors were fine 90% of the time I had them and did a great job 90% of the time as well. I had an occasion when someone did not finish the work but that's very infrequently. They told me personally that they would come back or I could contact them if I had a problem which I did but they did not respond. However, they have been fair in terms of not duplicating the fee when it is clearly not something that I could have controlled or something that they just required return visits.