American Home Shield Reviews

I live in Honolulu, Hawaii where the average temperature is mid to high 80s. Unfortunately, my central AC started raining down on my floor. The local service provider came out in a timely manner to inspect my AC. It turns out that a part was cracked and needed to be replaced. 10 days later, and no one contacting me, the local AC repair company could not locate the part here on island. They asked AHS to supply the part. Over a week later a part was ordered, supposedly. The part was supposed to arrive in Honolulu yesterday after waiting 10 days for it. Lo and behold it did not arrive. I had spoked to an authorization supervisor, Ms. **, previously. She would or could not provide me with a tracking number at that time. She advised me that the AC repair company received that number, which they did not. I was told that I would receive my service charge back for the inconvenience and that was now almost 2 weeks ago, no refund yet.

Our AC wasn’t running and it was hot in the house. I went online and filed a claim with American Home Shield. There was a little mix-up. It was like on a Friday and the email said I had to call them and I thought they were gonna call me. But other than that, it went okay. Our AC is working now.

My air conditioner has a hole in the u-coil and is still not resolved. North Carolina says that the outside unit has to match and the u-coil has to match something about pressure. They're not gonna replace the outside unit, although they're all the same age of about 18 years old. I have to replace that and have everything resolved before it gets hot again. American Home Shield gave me a good price of $1,800. They sent their vendor American Air Conditioner and the owner's wife said it's $2,800. That created a gap and when I talked to American Home Shield several weeks later, they still said it was $1,800. When I finally get the $1,800 and we get it all installed, I'm wondering if they're gonna try to hijack me for another $1,000.

I find it very difficult to work with American Home Shield sometimes. Their callback times are bad and sometimes their customer service people are obnoxious. But I’ve called their main office a few times, and they’re always nice. Some of the contractors they've sent out have been great too. One fixed my AC which was great. But the contractors they've sent for my refrigerator came out three times but couldn't fix it. So, I just bought a new one. They've also sent three different plumbers for a claim. One of them didn’t speak English and I couldn’t understand a word he said. He also broke the valve in my basement. But we just called our own outside plumber to fix it.

Our freezer and fridge quit cooling and it took three guys to come. It gets over 100 degrees here in Bakersfield and getting an air conditioner fixed is a nightmare. We can’t make it a month without air. The first guy came and the unit initially needed a part, so he came back with the part and as he was putting the part in, there was something else broken and he said he couldn’t fix that. The second man came and we explained to him that the other guy said it was a Freon issue and the second man said the part will be put back on. We told him that’d already been put on and off, but he put it on, took it back off and left. The third guy came and he fixed it.

When my back door light switch would not go off, I called the claim in to American Home Shield. The representative I spoke with was great and very helpful. Then a technician from Electro-Tech South Texas came out. He was great too. In fact, he came so quickly that it made my head spin. He happened to be close by. He stopped by and got it fixed. Everything has been great since.

Our air conditioner wasn’t cooling and American Home Shield sent a contractor but the contractor couldn’t do it. So then, a second contractor came out and said it would have taken a crane to get it off of the building. He also said that it would actually be more economical to replace the ac rather than getting a crane. It was no good using a crane so I ended up getting a new ac. AHS gave me $325 on something and I ended paying the rest. Other than that, the $75 charge every time I call in is not spelled out in the contract. It talks about a fee but it isn’t very clear.

I love American Home Shield. We have been paying for 19 years and we've had a water heater put in for $75, as well as a new condenser, air compressor, and air conditioning. When I submit a claim, I do it over the phone and their customer service agents are wonderful. Also, while I've had a couple of different plumbers out a couple of times, they were all professionals. AHS sends out the right people. Recently, I had a new well pump installed and its electrical failed. A guy came and fixed it. The response time from the time that I called in a claim until I've heard from a contractor is incredible, and it only takes half an hour sometimes. I couldn't be happier with American Home Shield.

I always call in if I have to do a claim and it’s a hit and miss with the reps from American Home Shield. They were nice people but half the time, they gave wrong information. So, it was frustrating. Also, you can never speak to a supervisor so, they’ve got lots of customer service issues on over the phone experience. They also have very bad vendors that come out, their customer service is so-so and they have a horrible wait time but they have a very cheap premium.

When I call American Home Shield to file a claim, they send me an email advising me who got assigned to the contract. If I don't hear from the contractor shortly thereafter, I call them to try and schedule an appointment. One time, Blanton Appliance came out for the ignition of my dryer that wouldn't heat. The tech said the problem had to do with the knob and he fixed it. It was fine thereafter but then recently, it stopped heating again and so I scheduled for them to come out once again. AHS' warranty has met the needs that I have. I recommend it to others.

I had a garbage disposal that was leaking. I called American Home Shield and I had a very good interaction with their reps. They were very helpful. They took my information and said that I would get a call within a certain timeframe. Then I got a response right away by text from the plumber. He came out and he was very professional. He replaced my garbage disposal and so far, it has been working great. I liked the promptness and the way that American Home Shield handled my claim. I had an excellent experience and it made me glad that I took the service.

There was an issue with my AC and I filed a claim for it with American Home Shield. Their online system was very effective and the claim was taken care of without any much to and fro. The contractor, Stockdale, came in fast and their dispatcher was very good. They told us what we needed to do and when the next appointment for the repair would be. They were here within a specified time, and the technicians were very good at communicating with us too.

My pool heater would not work, so I submitted a claim online. The next day, I was reached out. Then, A1 came out to look at it and said that it was not repairable. Hence, they replaced it, and the replacement has been great. The process took 48 hours. The contractor did a very good job. He let me know what was going on every step of the way, so I was very pleased. American Home Shield has been very good. I filed the claim early in the process after getting that, and sometimes I wonder what that does to premiums, but, I guess, time will tell.

I had a bunch of drains backed up and they were clogged. As I was new to submitting claims, I called American Home Shield to ask what to do about somebody coming in for the plumbing. They gave me a contractor's information and Aaron Rooter came out the day after. It was quick. The plumber asked me what the issue was, checked everything out, and fixed it. Having the drains fixed improved the day-to-day operations in our home. I was charged automatically for that and I have not had any problems with AHS so far. It was a good experience.

The American Home Shield rep I talked to when I submitted a claim for the exhaust fans was very helpful. He set up the appointment and it was quick and easy. Then, the service technician who came out was very knowledgeable, professional, and nice. He came and looked at the exhaust fans, figured that they needed replacing, and bought or got two. He came back and did the reinstall. And the whole thing took less than four hours. The exhaust fans seem to be working just fine since the replacement. If anyone asks about AHS, I would tell them AHS is responsive and good value.

American Home Shield is the best. The experience I had with the person that fixed my bathroom was very good. The contractor was on time and cleaned up after themselves. They did a good job.

There was a piece broken in our dishwasher one time and the sink was leaking. I filed a claim online to American Home Shield and they sent out an excellent contractor. However, with AHS it's not $100 for just them to come out. It's only $100 for a certain period. I wish there wasn't a fee for different kinds of services. For instance, if I'm calling for plumbing and at the same time I have an appliance issue, those are two different services and I have to pay $100 for each. Still, I'm satisfied with AHS.

The light of the refrigerator was melting the casing on the top, so we had to completely unplug the light. And then I started having problems with the freezer, so I tried to get my claim submitted with American Home Shield for it. But they said that I got a preexisting condition in this light bulb. I told them to not fix my light bulb, but fix my freezer. But they said no, so I emailed the CEO of the corporation. They forwarded that to the executive customer complaint department and they had it taken care of.

We had a claim with American Home Shield for the air conditioner and it took a little while. The parts weren't available at the time and it was the busiest season or the busiest time of the summer. It was up in the 90s. Also, we had Tommy Garner Air Conditioning and Heating come out and charge the refrigerant. We went through the same thing again. It was a leak in the coil unit, so a second call came in for it. Then, they came out and they made a determination it was beyond economical repair. They dropped a new condensing unit that upgraded it to the R404 and made it EPA-compliant. Then, they put a new coil in that would work with the outside unit.

I've had to do several claims through American Home Shield and none of the companies they sent me had been bad. The recent one showed up when the timeframe was and they were helpful and professional.

We had three different refrigerators having problems. One of them was leaking into the fruit bins at the bottom. They were filling up with water every few days. Then, another refrigerator had the ice and water on the front of the fridge, and that fridge has not been working for a while. When I submitted a claim to American Home Shield, I did it over the phone partly because we had multiple appliances and I was hoping to get it under one claim, which we did. Their reps were helpful. They let us know everything was covered and they connected us with a serviceman.

The fuse of our AC kept tripping out and every time I had reset it, it wouldn't stay on. I just the call the number on my AHS packet, and the lady was very helpful. Moore Air was there the next day and the customer service and the quality of their work were phenomenal. I would use them again in the future. Since the repair my AC has been running like a top.

We had a leak and American Home Shield sent a contractor who fixed it. We had another claim where we needed our microwave fixed. But there were so many bad reviews on the contractor that I cancelled. It said that the contractor doesn't fix what they said they were gonna fix. With such a reputable company as AHS maybe they want to think about getting a better contractor as far as the appliances go. We asked for a different contractor but nobody ever came.

When our AC stopped working, I filed a claim for it with American Home Shield. They gave me a number and told me I'd be hearing from the contractor. But two or three days went by, and I haven't heard anything. I called back, and I told them I didn't hear from the contractor. They said, "Here's his number. Try calling him." I tried calling him, I tried texting him, and I haven't heard anything. So I called them back and told them I needed somebody else to come out. They finally gave me somebody else. The company who came out was really cool and good. Their guy was here within a day and he replaced the transistor and fixed the problem.

We filed an air conditioning issue online with AHS and their website was fairly easy to use. The provided company called on the phone but I was traveling that day and I would have to pay a fee for the emergency or weekend thing. So, I had to wait until Monday. But I did the math and it was still fine. They came out in a pretty timely manner and fixed the AC quickly. The issue was on the drain and everything worked once they came out. I was very satisfied with my experience and I'd tell others that AHS was very nice to have. It was very relieving to know that we weren’t gonna have to pay out of pocket if the air conditioning unit went down.

I used the cleaning feature of my oven but when the cycle finished, it wouldn't open up. The handle was stuck. I went to American Home Shield's website and filled out the appropriate sections. It was an easy process. I got a call back within a day and they set up an appointment. A guy showed up a couple of days later and he was totally professional. He explained everything he was doing while he was doing it. I was totally satisfied. He took a look at the unit and told me that he had to order a part. Then the part came in and he called me back the next day. He came and installed the part, and it was done. I'm glad that I have American Home Shield. When folks ask me who I have, I tell them I have them. I know there are other services like this out there but they are the way to go.

American Home Shield sent Greenway Home Services for an AC issue and they stopped 5 times. They didn't figure out the problem until I found out what it was. I told them about it so they changed the duct under the house. After the technician changed it, I smelled something was not right the next day, so I called Greenway back again. The technician went under the house and found that the duct was loose. He didn't fix it the right way. He just put duct tape around it and he left. I told him he had to put duct seal and zip tight then put the duct tape. He told me he knew what he was doing. After he left, the duct became loose again. I called Greenway, they stopped by, and the technician put duct tape again. He said nothing was gonna happen to it.

We recently filed a claim for the pool. Something was leaking in our pump. The pool guy American Home Shield sent was great. We had another claim for the dishwasher. The soap container won’t open, so you have to put the soap in and leave it open and then the jet-dry part won't work at all. So, there's residue left on the dishes, if I wash them in the dishwasher. Our dishwasher guy came to check it and said he had to order a part. He told us to just wait and that he would be in touch with us, but now, it's been well over eight weeks since we heard from him. Considering everything, I’m still happy with my experience.

I have a GE refrigerator and its compressor went out. I called to file a claim to AHS and the person whom I spoke to was excellent. However, I had a lot of problems with the technicians who came out thereafter. The first guy who came was talking about how expected tips as soon as he walked in. I asked if he didn't get paid for doing the work and he explained that he took a pay cut. He said he was only getting $80 for the job but then he should get $150. He also said that the problem was the compressor and that it would be two or three weeks before he got the part. He took off thereafter and I called AHS to say that I didn't want that guy back in my house. That technician then cancelled everything.

I've had good service from American Home Shield but there have been times when I've been disappointed. I don't believe they're staffed sufficiently enough to take phone calls. I have complained about it to my account representative numerous times. It is much easier and much more efficient to deal with things electronically, which is what everybody wants you to do now anyway. But you get horrible service when you try to call them with a claim.

My air conditioner was having some issues that came to light when I had my regular inspection done and the techs who came put a hard start on it. American Home Shield came out and checked it out and tried to fix it but there was nothing they could do. The tech was professional and informative but there really wasn't much that he could tell me. He checked everything and said that the unit was clean which was what I paid the local company to do for me on a regular basis so it was like I spent the $75 fee to reaffirm that the other company did a good job.

We recently had a claim with AHS regarding our Jandy control system. The motherboard was totally non-functioning or defective. They sent a technician here and he had never seen anything like it. It’s a very common system here in Florida but he seemed to be very puzzled and stumped by the whole thing. He was on the phone talking to his supervisor but they finally figured out something. They put a new control motherboard in it and then he came back. It took him at least three trips.

I had a couple of issues at about the same timeframe and all three things were taken care of in a timely and very professional manner. I usually call the 1-800 service number when I have claims and that tends to work out best. One of the issues was on my pool then the other one was on a trash compactor. We had an issue with our dryer as well and American Home Shield pretty much got companies that were able to get out to us in a timely manner. We had one issue with the pool company but American Home Shield sent someone else out and they were beyond measure. So we didn't have any problems with them at all the second time around.

My air conditioning was not working right. The contractor AHS sent cleaned everything and they said the thermostat was bad. They put a new thermostat in. When it got cooler, I went to turn the heat on and the heat will not work, but the emergency heat will. So AHS sent another company out last week and something about the circuit board was disconnected so I need a new circuit board now. So we don’t know if the guy who was here before did that or not considering we just bought the house in February.

I submitted my claims with American Home Shield on the phone at first then I started doing it online. I find their online site is fairly easy to use. They replaced the oven in my house and I almost just bought it myself because it was such a pain in the backside to get through to them. I would be on hold for 40 minutes at a time, and I was very unhappy about that. We were having problems with the oven and when the serviceman got there, he said that the tag with the model number was so old that it was half gone. He had no way of knowing what to order for it. He decided it needed to be replaced. The lady I talked to that had something to do with appliance purchasing was really nice. She called me back when she said she would so I found that refreshing.

American Home Shield is worth the investment. I had my AC out for a planned cleaning and it turned out to be the compressor. AHS sent somebody out and diagnosed it. The contractor got the part in and came back, but the part they put in was defective so they ordered another one. AHS approved the order and the contractor came back out and fixed the AC. I haven’t had a problem since. I submitted the claim online and the website was perfect. It was user-friendly and it lets you know exactly what you need to do.

We had a problem with our air conditioning and American Home Shield sent somebody out to repair it. The technician added Freon to it which took care of the problem for about four months. But all of a sudden, the air conditioner stopped cooling altogether. So, we called in another claim. A gentleman came and found that the Freon level was good, but there were a couple of other issues with some of the motors or the mechanism. He repaired it and within the next day, the house was cool again. Now that it turns cold outside, we use heat more than the AC, but the air conditioner is working okay.

There was an issue with my water heater, and the first people that came out said that it was not working because of the fact that it was connected to a solar-powered water heater, which was never on. So, I had to get another person to come out and American Home Shield was trying to charge me $75 for another person to come out because it was a different diagnosis, when they said I wasn't gonna get charged if it wasn't a different diagnosis. They were saying that I wasn't covered, but when the second people came out, they said I was.

We’ve had American Home Shield for a long time and they have always been really good. When my refrigerator went out, a repair guy from Mr. Appliance came to look at it. He was great and I was on a first name basis with him after the refrigerator problem. He came out three times but he couldn’t fix my refrigerator. He called American Home Shield and told them that. Then I called them the next day and they said that was fine. They turned me over to claims and they said they would find a model like I had and give me an allowance on whatever it was. Then a week later, I got a check for a new refrigerator. Not having a working fridge for weeks was an inconvenience, but nothing spoiled and I got another refrigerator. Although it was a little bitty one and I had to take everything out, it worked out.

My tenants said one day that the air conditioning just stopped working, and I called that in. It's actually easier to submit the claim to American Home Shield over the internet but I had poor data on my phone at that time. I spoke with three different contractors. The first one was alright and it was easy to schedule and coordinate with my tenants. The contractor came over but they were not able to fix the AC. I think we were misdiagnosed when that happened. We were then referred to some other contractor but when I spoke with the guy, he said they didn’t deal with this kind of service. So, we were forwarded to a third one and they actually asked specific questions regarding the issue. They also thought that we were misdiagnosed and so they sent someone out here. And now, the AC is all fixed and everything is fine.

The heat in my furnace went out because of a part that was bad. I went online to file a claim with American Home Shield and the actual menu choices for the problem I had was a little confusing. I picked one at random that I thought could've fit, but I was still able to get pointed in the right direction. I got there at the end of the day but they probably could put it more in layman's terms. I'm a HVAC guy, but I didn't know if it was the furnace or the heater. Luckily, I picked the right one. A contractor came, replaced the part, and was also able to do the seasonal service on it. So, it was very nice. Good quality of work was done and the contractor was perfect and was anything I would expect from any professional company. I've had a good experience with American Home Shield so far.

The ceiling fan wasn’t working. I called the claim in over the phone and it was an easy process. Oldham County, the contractor sent by AHS was good. I really liked them. They came earlier. They told me they would be here between 12:00 and 5:00 and normally, I wouldn’t be able to run errands ‘cause I wouldn’t know what time they would be coming. But they called me around lunchtime the first time they came out to see about the problem, and they said they were on their way. And I loved it. I was able to go out and get some things done. Since the repair, the appliance has been doing fine. So far, so good and I’ve told different people about American Home Shield.

I had routine maintenance on my furnace and AccuTemp, the company that I used, told me I had a crack in the heat exchanger. I called American Home Shield, which what I usually do when I submit claims, and their reps were very pleasant. American Home Shield sent a company out, but the contractor told me he couldn't find it.

We have two AC units, one is upstairs and the other one is downstairs. The upstairs unit was struggling on keeping its temperature. I submitted those two to American Home Shield online. It was convenient for me as I work in a place where I can't keep my phone. Almost within an hour or two, D&G Service reached out and it was very quick. They came out, looked at it, made some minor repairs, checked the Freon level, and had to put more coolant in it and it worked fine ever since. They have been professional, got the job done quickly, and didn't ask for additional funding. We're really happy with the AHS purchase and the fact that it fixed a couple of things we had so no issues at all.

There was a time when my washer broke down and I submitted a claim online to American Home Shield. They had somebody show up and the tech who came looked at the washer. He said it was broken from the inside and gave us directions to follow. He also explained how we would be contacted by American Home Shield afterward. I received my email from AHS and the directions there were fairly simple. I picked a washer and it was delivered within a week. Getting the new washer made it a lot easier for us because we had gone to the laundromat twice at that point which had cost us a lot of money. Ever since we had AHS, any claims we’ve had have been handled quickly and without complaints from us. I've told my neighbors to get a warranty from this company.

I used to submit claims to American Home Shield by phone then I went to do it online. The process was easy and the contractor they've sent out was excellent. Both times, I’ve had the same tech come out. The recent claim was for the heater. It was just blowing cold. The tech who came out was the same person who did my AC when I first moved in. He and his assistant were fabulous. They were in and out and had the problems solved in minutes. Since the repair, the heater is performing perfectly. I've had a very good experience with American Home Shield.

I've used American Home Shield once and I've been happy with my experience thus far. I have a refrigerator that dispenses water and ice. The water part didn't work and the ice part was frozen up. I filed my claim online and a gentleman came out and replaced the gasket. He also told me what was wrong with the fridge. Other people should get AHS' warranty.

One time, I had an issue with a bath switch and I called American Home Shield. Their contractor called me the next day and we worked out a schedule wherein they would come out a week later as I had some family stuff. When their tech arrived, he was great. I would not have a home without a warranty. I've had AHS on all my properties and their warranty is definitely valuable. The time that I did switch to a different company, I came right back. Their guys are awesome.

An air conditioning tech was sent on 9/1/18. The 1st company, couldn't find a problem but asked that I give them $450 cash to recharge the system that was charged less than a year ago. Luckily AHS agreed to send second opinion co. It's now 11/2/18, on our second company, and they cancelled appointment for 3rd time. It may be time to contract with quality providers, this is crazy. Good thing it's almost winter, this is ridiculous.

We called and left a message at American Home Shield to request plumbing service for the bathtub to repair the stopper and to stop a leak. When the plumber arrived, he said he could only fix the stopper. We called American Home Shield back and they said the plumber should have called them (he said he couldn't) and that we would have to pay another $75.00 for another service call. This has happened more than once with American Home Shield. Their service is unsatisfactory.

I had electrical and air conditioning issues, and to my surprise, both were handled very well by American Home Shield. A couple of years back, I had them and I was treated like dirt. This particular time was very good. My air conditioning went out and I couldn’t figure it out so, I called American Home Shield. The contractor came and said that I had a short in my outlet. I told them I have never heard of such a thing because it wasn’t at the fuse box and it wasn’t one with the circuit breakers. He said my air conditioning unit was plugged into it and the outlet itself went bad.

We've only had the one experience with AHS so far, but it was good. It seemed affordable and it had good ratings online from what I read. When our air conditioning unit's fan blade wasn’t working, I gave them a call and they scheduled through a local company to have somebody come out. The contractor was really nice. He showed up promptly, he was informed and seemed very well-educated in air conditioning units. He had the part ordered and it came in the next day. It was really hot in the house and once the contractor was able to fix the AC, we were way more comfortable. Everything was resolved and it was easy.

Our water heater inside was leaking. And then outside, there was a leak in one of the pipes as well. The contractor sent by American Home Shield fixed the problem. However, they had mentioned that they were gonna come by at a certain day but they didn’t come by. I had to call them about a day or two after, but they apologized. They meant to call me. The water heater that they had ordered had not come in yet, so they were unable to come by. But once it came by, they were able to come right out. Then they came out within the time that they stated. They were professional, took care of the problem quickly, and did not do any damage or uncleanliness to the house.

We have American Home Shield on the property that we inherited from my folks, and when there was some water that we found in the window well, we called it in with them. We had Red Wing Plumbing come out through AHS but they did nothing except to come out and diagnose what the problem was. They were correct in their assessment, but it wasn’t something that they were able to do themselves. We were able to take care of it through other sources. I have a handyman that is able to do those kinds of things. Nevertheless, American Home Shield did a fine job.

I've been using AHS for years and I'm happy with them. I'm not happy with some of the contractors they've sent, but the most recent one met my expectations. The technician that AHS sent out for my Sub-Zero refrigerator was excellent. He had to order a part, got the part, and he fixed the problem. The reps from AHS were courteous and prompt. So I was happy with the whole experience.

Our dishwasher completely stopped working and my husband put in a claim online with AHS. We got a call from Fort Bend Appliance, the repair company, and they told us that they have received the claim and that they would come out and repair the unit. The person who came was very nice and he wanted to make sure that he did the job to the point where the dishwasher worked. The first time, he didn’t know for sure which part that had gone out. He did kind of a patch job but it only worked for a week. The second time he came out he said he narrowed it down to what he had tried. He replaced the heating element which was a pricey part. Now, the dishwasher works fine every day when I run it. American Home Shield was very responsive when we filed the claim and I’m happy to recommend them.

When my outside light went out, I submitted a claim over the phone and I was contacted by American Home Shield's contractor the next day. The only problem I had was that they should have told me that my policy only covers inside lighting or inside electricity. They charged me since they knew it was not covered under my contract. They need to be clear about that. Other than that, I've been with them since '99 and the quality of repairs that they've been able to make has been great.

Water was dripping from overhead vent on a Friday and I called AHS the next day because I know nobody was gonna come out on a weekend. It was about Monday when the contractor came out and it wasn't dripping anymore. But there was a little stain around the vent where it was dripping. Also I have two teenagers, and the contractor asked them if they knew how to get pot so I'm not real happy with that company. I was gonna call the company and let them know because that was not appropriate. They also had sent somebody out before who did not address problem with my son's wall air conditioner. But the next guy that came out fixed it. Overall, I'm happy with American Home Shield, just not with that air conditioning company. I've been with American Home Shield for years and I always recommend them.

My AC in Killeen wasn't cooling. I called American Home Shield and talked to someone to get my appointment with a technician scheduled. When I found out within an hour or so, I called Kane Heating & Air Conditioning and told them that they have something coming their way from AHS and I'd like to set up an appointment with them. They did the job by the next day.

Our pool pump had a crack and it was leaking water. We called American Home Shield to submit a claim and a couple of days later, the repair company contacted us. The guy who came out was great. Since the repair, the pump has been working great.

Our dishwasher wasn’t working and American Home Shield initially sent out a dishwasher repairman. It turned out to be an electrical issue and now, they had the electrician come out. I submitted the claim for that online and the website was pretty easy to use. They were able to fix the problem in a timely fashion, and everything went well. The tech was very polite and he called me when he was on his way. He was prompt and he fixed it very quickly. Everything is working good, so far, and it was an overall good experience with AHS.

I've had AHS for a long time, and I had the best contractor that AHS has ever sent to my house. His name was Antonio with First Class Plumbing. He took the time to explain to me what the problem was and what he was doing to rectify it and why. He was very thorough and very patient. He also walked me through how to prevent it in the future. He didn’t have what he needed on the truck but he got it very timely. He was also very personable and professional. He made me a priority while he was here and respected my home. He took his shoes off, put on some little slipper things that they carried and cleaned up after himself.

I called AHS and told them the problem with my swamp cooler. The reps were very polite, helpful, and said they would have somebody right away. They also told me the contractor who would be coming in. Their contractor came out immediately and checked it. They told me I needed a new one and got one. They then put it out and had it covered. The contractor was very nice and polite.

When the controller board in my AC was dead, I submitted a claim to American Home Shield online and the process went fine. The contractor came out for one day, verified that the controller board was the problem, ordered the part, came back, and installed it. It was pretty painless. The technician seemed to be a very confident and nice guy. He was thorough, and everything seemed to be right.

I mostly had services at American Home Shield so most of my experiences have been good. They're usually very prompt and responsive. My air conditioner got checked and they helped me with that. Then they also helped with my ice maker. They had a good coverage on that. But they have very fine lines on some of the services that they support. I had two things that were not covered. One was about my garage door and the other was about my pool. I submitted the most recent claim online and it was easy. The site was very user-friendly. However, they claimed that they covered the pool but they did not cover all the wiring in the pool. And I think animals cut the line so that was my problem. I wish they can have more extensive coverage so that you don’t get that disappointed when they call. But they don't necessarily cover everything in the home and people should be careful. But other than that, American Home Shield is good.

We're realtors and I think American Home Shield is the best in the country. Not only do we recommend them unto our clients but we've also had them on our personal home and some investment properties that we've had. And it's always worked out great. My children also use it and I highly recommend it. When we spoke with representatives on the phone, they were very professional and accommodating. The contractors have always been prompt as well. They have even been quicker than what I would've anticipated. Most recently, an individual came out and fixed the air conditioner. We had purchased a duplex and on our side, the AC had quit putting out cold air. I think it was a capacitor that needed to be replaced. My wife filed the claim online and I know the individual who came out. He does very good work and I've since referred him to my daughter for work at her house.

I had a washing machine that had an internal fill valve malfunction and it was leaking at the time. The water went down to my subfloor. $27,000 later, everything that had been done brand new in my kitchen and laundry room had to be torn out. Triple S Plumbing came out via American Home Shield but they were not able to do anything because their guy didn't resolve the plumbing problem. He said he wouldn't touch it because of the hole that was there that needed water abatement and because there were molds from a previous leak. He also He told me that I needed to call SERVPRO. That situation ended up where I had to file a claim again with Sears. Eventually, I realized that the malfunctioning washing machine that was in the claim could have been replaced by AHS so I had not ought to have bought it myself. Despite the issues, their reps have been very helpful and AHS did a good job for what I asked them to do.

I like to speak to a person when I submit a claim to American Home Shield, but it has become very difficult to get a hold of the reps on the phone. There are long wait times. It used to be easier when we first joined AHS a long time ago. It's easier to submit claims online, even though I don’t really care to use the computer as I use the computer enough. When my air conditioning wasn’t cooling, I filed a claim with AHS and the contractor that came was excellent. He has been to my home before and the guy is polite. He knows his stuff and keeps the air conditioner working, although it is old, screwy, and not functioning properly. He had to come back a couple of weeks later to add Freon because the temperature wasn't cold enough. I need to call him again because the AC is not keeping a steady temperature of what it should be. I would recommend AHS and I've told several people that it helps to have their warranty.

The booster pump for our swimming pool that is used to work with the automatic pool cleaner went out. I submitted a claim online with AHS and the fellow that came out here checked it. He was very quick in his response, found out that it was defective, and replaced it with a new one. I got really good service from him and I was happy with the way everything was handled. And since the pool pump was replaced, it's been doing its job.

AHS has been great and responsive to any complaint that I may have. I always go online and put in my request and before I know it, I get an email and then a phone call from the vendor. All the vendors that they've sent had been good although there have been one or two companies who weren't great. There was one company who was great but they didn't work weekends for religious reasons so I had to bring somebody else in. I bought an older mobile and I expected wonky things to happen so I keep the American Home Shield policy. I put in a claim for my back bathroom which didn't have any water pressure and they sent a tech who was very nice and cool. I have also suggested to lots of people to get AHS.

I’m a real estate agent and my daughter was selling her house, which we were getting a home warranty for. I started doing some research and figured American Home Shield was the best one to get for the money. I always had a Public Service worry-free contract, which is good, but it’s not complete. I realized that a home warranty is so much better than having the worry-free contract. We purchased a warranty for the property she sold and I purchased a warranty for my house too. I still carry the worry-free contract for the next month or so because I was a little shaky about not having maintenance because I’ve always had something and I’m by myself.

I submitted claims online with AHS for my washer and my ice maker. The whole user interface, the ease of submitting the ticket and getting things scheduled, were all fantastic. The technician took a look at the icemaker, went out and took apart the washer. He ID’d the parts that he needed and they were able to get those secured, and then the work was scheduled. He ended up injuring himself so I thought we were gonna have to postpone it for a week or two, but then they managed to come in on a Saturday that worked for us and for them. They knocked it out and I was very impressed with both the professionalism and the willingness of that kind of existing field tech who brought a junior tech with him and used it as kind of a training experience. I was happy to be a part of that as well.

I have a dual stage air conditioning unit in my house, one upstairs and one downstairs. The downstairs unit quit running so I called American Home Shield. They had service guys from GSSN come out. It took them a couple of days to get to my place. Every time I've had to call in, it has been a few days before a contractor comes. When my hot water heater went out last year, it was a week before somebody got out there. So, my complaint has been the turnaround of the service call. For the air conditioner, that issue is the product of only having so many certified technicians that do the warranty work. It was just a bad relay in the air compressor, the startup part of the air conditioner.

There are times when you try to call American Home Shield for anything where you will wait on hold for 45 minutes and have to hang up and when you call again it's the same thing. I hate sounding like I don’t like foreign people, but sometimes, people answer that you really can’t understand. They’re limited in the English language as to the words they understand. Everybody has that complaint.

I've had a great experience with American Home Shield up to this point. Having the warranty is convenient and the service is exceptional. It's well worth the money. When I had issues with my appliances, they said because my issues were all appliances, just one person would come out. It's only one claim. The buttons on my washer didn't work right all the time. The ice maker made ice sporadically, and the dishwasher was leaking on the floor. Submitting the claim was simple.

I am very impressed with American Home Shield. They're very responsive and automated. Once you get your account set up, you don’t need to sit online. If you have to call in, make sure you got 45 minutes if you got to call in on a midday. But online, you can just log in and submit your request. When my water heater was broken, I opened up a claim online and requested a plumber to come out. The plumber came out, said the water heater was shot and needed to be replaced. So, he then gave me an estimate. He came up with a couple options and I found the water heater that I wanted to do. I opted to move to a gas in-line, which was a lot more, so AHS gave me a cash-in-lieu offer on it. Then I got the cash, and I installed a gas fired in-line water heater.

One time, I had a problem with both my washer and my dryer at my rental property. The dryer was screaming and making a bunch of noises. On the other hand, the door switch of the washer was going out and I had to press the door really hard for it to come on. I called my issue in to AHS and their reps were very good. They sent a tech from Stewart's who came within 24 hours. He called me because he had to pick a part up which happened to be the right part at the time for the washing machine. Though he had to come back another time for the dryer, he was still very cooperative and he fixed it. Other people should always use American Home Shield. The few times that I've used their service, it has always been very good.

It’s more convenient for me to file a claim over the phone. You can get a lot of feel from a conversation and get the element of tone. Dealing with the reps of AHS has been favorable. My water heater was replaced, however, I’m not in love with AHS because it cost me $900 out of pocket to bring the water heater up to code. But other than the fact that they didn’t cover everything I was hoping that they would cover, I got a timely response. I was connected with two different organizations that were both very competent, very adequate. They came on time. They did what they had to and were fairly neat. I would definitely recommend AHS.

The fan of our air conditioning unit outside wasn't turning off which caused the system to overheat. I submitted a claim to American Home Shield, but I did it online because calling in takes forever to get somebody on the phone. I've tried it before and sat for two hours waiting to finally get somebody on the phone. Sometimes it's quick, but most of the time, that would take a long time. Their reps have been professional every time I interacted with them, but the wait time is too extravagant.

My mom and stepdad were very happy with American Home Shield. Their burner was out and something else malfunctioned with the stove, so they called American Home Shield to fix it. However, AHS decided it was too much to fix and that they would just order a new one. It took a couple of weeks for them to resolve it. My mom and stepdad also phoned in a claim for the AC unit that was in a lake house which was far to any of the providers and was hard to try to get somebody to come out there. So when the contractors came, everybody was very happy. And in both times, they were very happy with the contractors that were sent out.

The water in the sink wasn't going down and I submitted a claim to American Home Shield on the computer system. They responded pretty quickly. They sent out Ideal Services Plumbing and my husband said it was great with the contractor. The issue was some kind of plumbing outside the house. Their guy went around the house and opened up the plumbing.

We called American Home Shield and submitted a claim for our air conditioner. The company they sent out had to come out four times for the same thing. They wouldn't listen to my husband. He told them what was wrong with the unit but they just said, "We gotta do this." They had to go change the part, and then they had to get another part. Then they took something off and broke something, so they had another day to work on my AC. The whole repair from beginning to end took four days when it was 90 degrees and I was having a breathing problem. Despite the issue with the contractor, we never had a problem with AHS itself.

MY AC wasn’t working and I called American Home Shield to submit a claim. They sent out a contractor, Infinity Air, and the tech came out and said that the AC was low on Freon. I questioned that because I had put in that unit in 2013, then the compressor went out in 2016, so the AC has only been used for one season. Still, the tech put in three pounds of Freon, which I had to pay for. But the AC still didn’t work right and they put something for the leaking. Then they said that the coils were bad and they ordered one, but it was the wrong size and was too big for the AC. They told me that it would cost between $2,000 and $3,000 to replace the coil, but they just needed the coils cleaned. They also overcharged me for the Freon and I called them to get my money back, but they wouldn’t give me my $160 back and that was a waste.

AHS' customer service was nice and very helpful. When we had a claim for our air conditioner, they helped in finally finding someone to come out. They had some contractor that they used but he didn’t wanna come out because the payment system was messed up. AHS got that resolved and the contractor came out and fixed my air conditioning. He was fine. When our light switch was messed up and didn't work, I called in my claim to AHS and pushed a couple of buttons. Someone called me and set up a time to come out. A contractor came out and the light works now.

I turned on the heater of my AC unit and it died on me. It had no power, so I called AHS. They sent out K&J Mechanical to check it out but they weren't able to fix it. So, I called AHS again. They sent an electrician out and they fixed it. AHS is pretty proficient when I call. Usually, they give me some contractors and the contractors call me the next day or that day if I call early. However, everything is automated. So, I have to wait and press to talk to a representative so I could actually explain. But other than that, it's great.

I would usually call American Home Shield, tell them what’s broken and they send somebody that’s appropriate with whatever is broken and recently, I filed a claim for the garage door. I’m an Uber driver, so I have to leave quickly. So the garage door not working properly has been a nightmare. Before we had AHS, we had people try to fix it and they just did shoddy little work on it and they didn’t fix it.

The dishwasher broke three weeks after we moved into our home. I went online with the handy app that American Home Shield have, and submitting the claim was all done with a push of a button. It's very convenient and very simple. The first tech that came out was outstanding. He gave us the straight scoop that it was irreparable. The dishwasher pump was seized up and he said that it needed to be replaced. He put in the requisition thing, and then I got a call back from American Home Shield in a timely manner. They gave me my options as far as what units were available and what my choices would be. So, we selected the replacement appliance. But it wasn't a good experience because when the appliance came in, the company that initially was coming out to install, was useless.

I call in the claims and American Home Shield dispatches one of their approved vendors, and the vendor then does the repairs. I’m very pleased with the recent service from the contractor. My refrigerator kept losing temperature, and now it works fine.

The pilot light went out on my water heater. When I submitted a claim with American Home Shield for that plumbing issue, it was a combination of going online and calling them because I was trying to get it expedited. Initially, they referred me to a plumber out of Tri-Cities, which is 50 miles away and it was gonna be 72 hours for them to respond. I called AHS back and asked them to change the contractor to a local plumber because I wanted quicker service. They referred me to another contractor, A-1 Plumbing, that was here locally and A-1's plumber came out that afternoon and helped me relight the water heater. The claim went well and everything is working fine now. A-1 is one of the best plumbing outfits in the area. They did some work for me before when I had another claim with AHS for a water leak in the house. I had called AHS before I called A-1, so I knew that they're an authorized contractor of AHS. A-1 did a first class job in both cases.

We needed a new pool heater and I put in a claim. AHS gave me the name of the company. I called them and I made the appointment. The pipe is kind of like a T. From the same pipe, one goes into the house and the other one goes to the pool house. When the technicians were taking the old heater out for the pool, they didn’t disconnect the gas line when they were trying to maneuver it around. The gas line cracked so it was leaking natural gas.

We had an AC issue where there was no cool air coming out of it, so I submitted a claim with AHS and they gave me the information of the contractor that was going to inspect it. They said they were supposed to call me within 48 hours, but I never got a call. That was a Friday, so on Monday, I ended up calling the contractors, and they told me that they could do it that day. Somebody came in and he said that there was a Freon leak and they explained whatever it is that was going on in my AC. They were able to fix it and I’m happy. AHS does a good job, responds really quick and they send good contractors that make sure they fix whatever needs to be fixed in a timely manner.

It's almost impossible every time I call AHS. The hold time there is too long. But the two times I filed a claim, I've just done it on the recorded line and it's been pretty straightforward. They were responsive. By the time I got off the phone, I had a text message with the company that was gonna service it. They have an automated system where you can request help and that usually dispatches someone out or creates a ticket for the issue. What impressed was even though it wasn’t resolved the first time, they stayed on top of it and checked in to see if it was working, and was squeezing me in as they have a bunch of appointments. They were pretty flexible. I wish it had been done right the first time, but it seems to be working fine now.

I had a bad motor on my air conditioner one time and filed a claim with AHS. The gentleman who came out was very prompt and efficient. He knew what he was doing. He didn’t have the right motor, but he had a motor and he made it work. He changed the motor and got my house cold. That puts more air conditioner in there. I really had a wonderful experience with him.

American Home Shield is the worst company I ever had dealt with. When my A/C broke in the middle of June's heat in Arizona, they left me and my family in brutal AZ temperatures above 105 degrees. 3 days waiting before they sent their 'expert' A/C company. When their so called 'tech' arrived first he made sure that he got his $125 service fee covered. Then, he hardly took time to check the A/C unit before telling me that he needs to order a part and it will take anywhere between 10 - 15 business days before he can come back with the part to install it and have the unit fixed. Of course, I told him that I did not want to have any business with him or with AHS anymore. My friendly advice to you is to do yourselves a favor and forget about the American Home Shield and give your business elsewhere to some serious professionals who will care about you.

My washing machine was making a lot of noise when I tried to wash. It sounded like something was grinding together. When the guy came in, he told me what was going on. The issue ended up being something that was stripped in the motor and it was making a lot of noise. He explained it to me in detail and he answered every question I had. He told me what he was gonna do and how he had to do it. Then when he found something else that was gonna be a problem in the future, he showed it to me. He said that it was gonna cause me a problem and mess up my house. Then he went out and fixed that too. He was so honest and upfront, and he did great. I really appreciate him. This was the second time I called on American Home Shield and I've gotten great results so far. I'm pleased.

We made a claim with American Home Shield for an AC issue and the guy from Total Heating took forever to get to us. Normally, people get to us within 48 hours or sooner than that. AHS has been really good. I had to call and ask why he had not contacted me yet. Then they gave me the number. The guy was friendly in person but in the beginning, he was rude on the phone. But I know it was the busiest time and it was hot, and everybody's stuff was breaking. When he came out, he was nice and he fixed the problem. He said, "What's the problem?" and I completely walked him through it because my little one did it. The person that had first came out a year ago for one of the air conditioners was better than the guy from Total Heating. He was nicer and more professional.

My washing machine had an error code. I filed a claim online and American Home Shield's website is much better than the other one I've used. The tech who came out was a nice guy. He was only there for about 15 minutes. He fixed the one code where it worked, but it was another part. So, he ordered the part and then came back in three days to install it. It was very easy and everything worked out just fine. I’d recommend American Home Shield.

I couldn't open our oven. The hinges on the door quit working. I called in a claim, AHS set it up and a guy called. He came a couple days later, took it all apart and ordered the parts. The parts were UPSed here and the next day, the guy came and fixed the oven. The oven is great and it's better than buying a new one. This was the third time that I used AHS since we’ve lived here and it was a pretty simple process. The first time we used them, it was for the air conditioner.

Submitting claims to American Home Shield is very easy when I do it over the internet. Sometimes, I have to call it in because the internet won't take it and that's when it takes a little longer. Also, the contractors they send out are pretty good but I don't like the plumbing company they use here in Albuquerque, New Mexico. Most recently, my furnace was red-tagged when the city came over because it wasn't meeting some vacuums and they said it needed to be replaced. I called AHS and asked them to come over and fix it. This plumbing company they sent out didn't replace it and just went ahead and fixed it. They said it just needed cleaning.

Submitting the claim for our leaky pipe was super easy. I did it online. It was a couple of days before we noticed the issue but within 24 hours of submitting the claim, somebody had contacted me. The plumbing guy who came out from Crown Services was also super professional and very quick. The garage door company was a different matter though. It took a month from when I opened the claim to when it was actually repaired. It took multiple appointments and each time, it took weeks and weeks before they could get somebody out. They called me at least six times, asking me to move the appointments around after they were scheduled. It was to the point where they called me and I said no. I wasn't moving the appointment again. Then the next day, another woman called and asked me again. It was so ridiculous. I would never use them if it wasn't for American Home Shield.

American Home Shield had our oven and dishwasher fixed. I submitted the claims online and the process was really easy. The guy AHS sent was really nice and he seemed to really know what he was doing and talking about. It was a good experience. So far, everything that I've had to do with American Home Shield has been easy and everyone has been really helpful.

We had a claim with American Home Shield for my washer, and the contractor was here in just a few days. The first guy thought he had it fixed but he didn’t really do anything. He put a little bit of water in it and then ran it through and you could run it through with a little bit of water in it but it didn't work if you put clothes in that little bit of water. So, I called back and told them that it hadn’t worked and they sent somebody else that came out.

Our hot water control valve was malfunctioning. My wife filed a claim with American Home Shield over the phone and the claims process was really good. American Home Shield is generally very responsive. They take the claim and we get a callback from the repair people. The technicians AHS they sent out were courteous and did their job. The valve is now working very well. I'd recommend American Home Shield.

The grounding wire in the GFCI circuit that was coated with paint, wasn't grounding. The contractor AHS sent cut off the end of the wires and reinserted them, and it worked. However, the contractor was very anti-social as far as returning phone calls and communicating with you on the phone. I had to call them about six times and they could have called when they were coming out. Other than that, it was a good experience and the repairs were completed.

When my microwave broke, I submitted a request for support on American Home Shield’s website and their response was quick. A guy showed up a couple of days later and fixed it one time. He was nice and did the work promptly. But two weeks later, the microwave broke again. I don’t know why it is not fixed, but there must be something to work with. So, I had to reopen the inquiry for them to reopen the service request and the guy is supposed to come again.

Customer service at American Home Shield has always been really good. Recently, the pool liner had a bad filter and Pool Doctor redid the liner for us. That wasn’t covered by AHS, but we had a pool filter that was leaking that was covered. The liner had a leak in it and the filter was leaking, so we ended up paying for the new liner and then AHS picked up replacing the filter for us.

Having an American Home Shield warranty has been really, really good. It is very reasonable and makes a lot of sense. We had a refrigerator that had quit working and we submitted a claim to them online which we did easily. A contractor then came out and he was great. The issue ended up with the outlet and not the refrigerator, but he was able to fix it in one visit. After the repair, it's been perfect.

I have seven properties under American Home Shield and I have an inside rep that I deal with directly. I file my claims over the phone, but if I have any problems, I can email my rep and she fixes it. I have more than one warranty but I can't make more than one password with my email, so I can't file my claims online, which is really annoying. I have to wait on hold forever when I call AHS. It takes about 40 minutes to call in and pay a bill. This is why I have one outstanding right now and I figured they will eventually call me because I can't sit on hold any longer. Other than that, everybody at AHS was really polite and they listen to what you say. But it's a problem if you don't get the people that speak English, which more and more now in Tennessee.

The icemaker was leaking. I went on American Home Shield's website and requested service. It was simple to do and the contractors they sent out were all right. They had to leave and come back with another part. So it took a few extra days but it was fixed in the end. Everything’s working fine and I really appreciate having AHS' service.

I called American Home Shield and submitted the claim for a water heater and the contractor was very helpful. He diagnosed what was wrong and determined they needed to completely replace the water heater. He got the new water heater ordered, picked it up and then installed. The people at AHS were understanding and weren’t trying to get out of covering the items. It was a smooth process. They were responsive, quick to get a tech out to diagnose the problem and ultimately resolved it and covered the item.

I had an air condition failure in the house and American Home Shield very quickly assigned a contractor to come and look at the problem. The communication was over email and it was convenient for me. The contractor called me and we set up the time. They came but a part that needed to be replaced had to be ordered. It took a week and a half to get it and then, they came back and did the work. So, I’m happy. We needed to manage a few days without air condition but I was informed and expectations were set correctly, so there was no crisis. Since then, it has been working. I had a pleasant experience with AHS. It was professional and even exceeded my expectation. It’s an insurance company and you never know how they would react but they were great.

American Home Shield works well for me. I wanted to get my locks for a new house replaced and made a claim for it online. The website was very user-friendly. The service happened within a week and the contractor that came was very friendly, nice and knowledgeable about locks and the different types.

In the beginning of August, the pump and motherboard of my washer went out. I submitted a claim with American Home Shield and they sent out 101 Repair, Inc. They did the diagnosis then they came back with the pump. But the motherboard they brought out did not work, so they had to order another one. Two weeks later, they came out again but that motherboard still didn’t work. So time went on and they finally got another one that worked. But then, the lid wasn’t a tight fit so it stopped working. They came out again and diagnosed it. Then they brought out a part for an ice maker which wasn’t what was needed for my washing machine. Finally, two weeks ago, everything was complete.

I had a problem with my dishwasher and I submitted a claim to American Home Shield. I did it online and it was easy. A tech came and he said there could have been a few things that were wrong. We waited for a part but when he came back later with it, it wasn’t the problem that he initially thought of. So he said probably, it was another problem. I had to wait again for the other part and then finally, it was resolved. After the repair, the dishwasher has been fine. Overall, I'm satisfied with the service I got.

My washing machine had an error code and wasn't working properly. The technician reset the code or replaced something which seemed to have fixed the issue. Overall, American Home Shield was good and I was happy with them.

I bought this house 14 years ago and when I did, the people I bought it from had American Home Shield that went with the sale. When that first year was up, I've continued with it ever since. Their price has gone up when I started this. Their service call was like $50 and now it's up to $75. Also, the yearly rate has gone up. It was not quite $500 when I started and now, it’s like $600. But again, in the long run, it's worth it. Also, I've always submitted claims by phone and it has been very easy.

We've had American Home Shield for many years and we're very pleased. First, my brother-in-law got it then we got it. Then my in-laws got it and I have a number of friends who have it as well. It's such a perfect fit. If you have old appliances or it's an older home, having a warranty makes sense to me. When my husband's hot tub wasn't doing well, he filed the claim over the phone. First Call Appliance came out and was excellent. They were very efficient and well-mannered. The hot tub is doing well now. We've also had a lot of things replaced and it's been very prompt as far as contractors coming to our home, repairing and doing what they've needed to do. American Home Shield has done wonderfully and I highly recommend it to everybody.

Our hot water heater was leaking so we called American Home Shield, our insurance company. B & B called us right away and came out right away and their guy was able to fix it right away. They did a good job and we haven’t had any more problem with it. In the four years that we've had AHS, we've made four claims and they've been good and the techs they've sent out have been great.

We moved into the house and assumed American Home Shield from the sellers. There was an issue with the AC unit and we had the sellers call American Home Shield to make sure the AC units were working properly and there weren’t any issues that needed any additional repairs. AHS had a company called Total Air Care based in Jacksonville come out.

We had a leak on the outside of the house. It was on the ground, around the foundation of the house. But we did not know its origin so we called American Home Shield and the plumber showed up on a Friday. It was mid-morning and that time of arrival was within the acceptable window. This person dug a hole on the outside, two feet in diameter, but he couldn't find the leak. Then he went inside the house and asked permission to cut into the Sheetrock. It was reasonable and I said okay. He cut in six slices on the Sheetrock. This was in the front bedroom, and it went from the front to the side of the bedroom and all the way to the bathroom. Still, he couldn’t find the leak. He said he would be back on Monday and left the property. He left the six spots, which were about 8 x 12 inches, cut open. And he never even called that Monday.

I had a positive experience with American Home Shield and I was very satisfied. I went online and submitted a claim for the faucet that was leaking and it was easy navigating through AHS’ website. It was user-friendly. The only thing I don't like is when you first go on to initially log in. It makes you change your password every time because for some reason, it says the password is wrong although it's not. I submitted the claim on a Friday and Michael's Plumbing & Heating, the contractor was here Monday morning. It was pretty quick. The contractor discussed what was taking place. He was friendly and he took care of the problem. It's been great since then. Give AHS a try.

The thermostat for my air conditioner broke but when we replaced it, the whole thing went funky. The transformer up in the attic broke. So I had to have somebody come and fix my air conditioning. Submitting claims online is usually easier for me because I'm busy and for this claim, the response was quick. It was in the afternoon that I submitted that claim and American Home Shield sent me an email saying who they were contacting. Then The Lindi Corp called back the next day. They came out in a couple of days and were friendly. They got the job done quickly and they cleaned up after themselves. They didn't leave anything on the floor or any mess. They were great.

The only time I've had problems with AHS was with the refrigerator in our property in California. The water dispenser, it wasn’t working. At first, they went, and they opened the fridge, and they checked. They found nothing wrong. So they left, and they sent the bill. And I said, “No, no, no. You go back and then fix it or have someone to check it.” So they went back three more times. They didn’t have the part, then they came with the wrong person, then they didn’t have the time. They eventually got it fixed. It was a headache that they came four times to just fix up the sensor.

Our AC wasn’t working and the motor had burnt out. I submitted a claim with American Home Shield online but I called to make sure that everything was scheduled. The claim process was okay but I didn’t hear from the vendor until I called them. If I hadn’t called, I don't know when they would have shown up or if they would have shown up. Other than that, the guy who showed up knew what had happened, he identified the issue and it was a done deal. As a matter of fact, he had the motor in the truck, and he was able to swap out the motor and get me back up and running the same day.

United Electric Company came out and looked at our heater after submitting a claim to American Home Shield over the phone. The claim submission was fine and easy. The contractor was very nice and polite, and he explained things. The unit didn’t need anything but the filter, but we didn’t know that. He also fixed the exhaust fan upstairs, so that was another thing. The unit is now wonderfully working.

I had some challenges with the AC and so I called over the phone. Within two weeks, everything was done completely and timely so I have no issue with American Home Shield. The people that they send out are always excellent, professional, courteous, and they do exactly what they're supposed to. Any time I called, they're always prompt, and someone calls within 24 hours. I've had them for both of the homes that I own.

When the ice maker in my fridge didn't work, I called American Home Shield. Their contractor came and checked it and told me that I needed a new ice maker. They left me the information, then they left, and they came back a couple of days later and fixed it. My experience with that was good. But on some things like with my heating unit and my cooling unit, AHS took forever. My heating unit needed some part, and it took a long time for them to approve the part. Other than that, I’ve had good results also with my washer and dryer.

We had a couple different companies that American Home Shield sent us. One wasn't able to handle the type of refrigerator we had and AHS got us a different contractor that did a fine job. It’s a good experience to use American Home Shield especially if you’re trying to sell or buy a home. It’s good that AHS has reputable companies that were able to service us. One of them looked at one of our other products that I was having a question about and he did a little bit more than he had to. When we bought this home from the previous owner, I wasn’t given any instructions and I haven’t used the stoves before. It wasn’t turning at full heat and I said it wasn’t working properly. The guy tried to look at it and he figured it out before he left.

We've had American Home Shield for a long time now and we love them. They've always been good to us. Once, my husband called and filed a claim for our refrigerator and we were satisfied with how quick the contractor did the job. He had to order a part and before he left, he told us when he would be back. He then came back and he fixed the unit. I recommend American Home Shield all the time. They are efficient and if you own a home, you would benefit from them if something goes wrong.

I have not had good experiences with American Home Shield. I’m a real estate agent and I prefer not to use them if at all possible. I would never recommend them either. As the property manager, we started a claim for the tenants for a dishwasher that was broken and people came out about four times for it. They said they were gonna order a part and then once they got the part in, they said something had to be done with a plumber. The plumber came out but then the ball was dropped on several different fronts. American Home Shield finally just replaced the dishwasher. The tenants have a brand-new dishwasher that’s working great now. But that claim took six months from start to finish.

American Home Shield warrants your appliances and other items in your home, and our experience has always been good. I usually submit claims online, which is faster than doing it over the phone. Quality Appliance came out to fix the microwave once and the technician was very good. I also filed a claim for the AC when it quit cooling. That was resolved very quickly.

I've always called American Home Shield when submitting claims as it was easier because I never seemed to have the account number on me. I've always liked the contractors they've sent out as well. If we had to have them come back for some reason, they were really good. Our most recent claim with them was for our remote door opener that wasn't working. Since it was an older one, they replaced the board for the door opener to work.

Both my upper and lower level air conditioners happened to go out within a couple of days of each other. One of them had a compressor problem and the other had a leak and lost its Freon so, we filed claims to American Home Shield for both. We did it online and they responded within two hours both times. I had a refrigerator problem as well and they were very good at getting back to us. Outside of having to wait for the compressor for two weeks since it happened at the peak of summer, it was a good experience and I just had to pay the service fee. JG Mechanical has done an outstanding job. The technician fixed this unit once before and always has done a good job. Since the repair, it has been very good. We're looking to replace the units and at this point, we just needed them to live along for another year.

I called American Home Shield and submitted a claim for my ice maker that stopped working. They sent out a local contractor from Webster, Texas. He evaluated the problem but he didn't have the parts with him to fix the refrigerator so, he went back and ordered the parts. Some days later, he came back and installed the parts and the ice maker has been working fine ever since.

I lost power in all the outlets in the master bedroom, master bathroom, and the laundry room. We normally have an air conditioner in the room. We have TV, and we couldn't really go into the bathroom and use any of the outlets because it was too dark. Then, in the washing room, we couldn’t operate our washer and dryer. I, then, submitted the claim through American Home Shield's website and it was pretty easy. I called on the weekend, and I got a text from the company. Then, I got a call that Monday morning and they came out that afternoon. My wife talked to the contractor, and they were professional. They have seen, diagnosed, and defined the problem quickly, and resolved the issue. Everything is now working great.

Updated on 11/10/2018: I AM STILL WAITING ON MY REIMBURSEMENT for my sump pump... And have documentation of being on hold for up to 29:29 minutes only to be made more false promises and lies. As of 11/05/2018 I have been waiting for a dedicated consumer complaints representative, Miriah ** to return a call. When you FINALLY reach someone... NOTHING! I do not understand how this company even stays in business!!!

The door wouldn’t close on my dishwasher and I called American Home Shield to file a claim for it. Their rep was professional and he was able to send a contractor out in about two days. The contractor had to order a part and then come back but he was great. The dishwasher has been fine since. Sometimes though, I feel like AHS only does a quick patch on things when parts should have been totally replaced. When I had issues with the garbage disposal, their contractors just repaired it, then I started having more problems with it. It has been repaired about two times and I just didn’t wanna mess with it again, so if I was gonna have to pay a $75 charge, I might as well just replace it and since it was about 10 years old. Other than that, AHS is reliable.

I'm happy with American Home Shield. When my AC wasn't working, I filed a claim with them and using their website was super easy. It went right to the point and they got to me immediately. The contractor also came on time like he said he would. I live in a condo, so the problem was not in my unit but in the machine up on the roof. He went there and took care of it, and the AC has been working since. I’d recommend American Home Shield and I hope to continue with them.

Filing a claim for my AC online wasn't hard and the technician who came did a good job. He was only here for 10 minutes or so and he had it fixed. The only thing is that I thought they said he was supposed to call to tell me what time he was coming the next day but he didn’t. When I got the phone call, he was saying he would arrive in 10 minutes. So he had to wait on me because I was en route to work and I had to turn around. Nonetheless, the AC has been working fine ever since. And American Home Shield has been great.

Our well wasn’t working and it happened over the weekend. My wife called American Home Shield to file a claim and Dowell Water Well Service came out on a Monday. The contractor was very good. They replaced one of the fuses and another part there, and then they fixed the well quickly. Everything has worked greatly since the repair. We enjoyed the experience and we’ll definitely keep the American Home Shield warranty.

I called American Home Shield regarding my refrigerator and the rep was very professional. The only issue I had was I had initially called about two months prior to get the same issue fixed, and it was just five days past the two months they gave for us to call back when I called again so I asked if they could just waive the 100 bucks but she was very adamant, and said no. I understand but I thought she could accommodate me. But other than that, everything went well. The contractor was very professional and I quite liked him. They had to replace a circuit board and they did. So far the refrigerator has been good. I’m really happy with the service of AHS. Everybody are the best.

The reps of AHS were helpful when I called them about my garage door. Also the contractor sent was also really knowledgeable, helpful and patient because I didn't know anything about garage doors. Since the repair the garage door has been working alright. I'm thankful for the help.

I had a washing machine that took six weeks to repair and part of the issue was Sears, which was the company that came to fix it. They first came, said they had to order a part and we didn’t hear from them again. They said they would follow up with us and they didn’t. I called American Home Shield to ask if can specify a different provider because it wasn't working out, but they said no because I’ve already started with that provider, so that was not a great experience. However, AHS asked about putting them on our do not use list and I said yes.

My refrigerator wasn't working. I filed a claim with American Home Shield and they were very professional and so prompt in helping me. They tried twice to have a contractor come out to fix my ref, then the second one stated there was no way they could fix it and the ref ended up being replaced. I'm a disabled senior and it was very important for me to be able to get the ref replaced fast. Sears came out and they were very good. I'm very satisfied with my experience with American Home Shield. They were very good to us and I would recommend them to anybody.

My refrigerator was cooling all the time as opposed to stopping once in a while and defrost the coils, clear the coils and blower them. So the coils would get frozen and there won't be any airflow through them. The refrigerator was not cooling and we lost a lot of food. I went online and requested service from AHS. A local tech called up the next day to schedule an appointment. He said the issue was the computer board and fixed it. We put the food back in after a day, but a week later, the coils had frozen up again. We had to throw the food away again. I wish American Home Shield would take it into account that when they fail to repair, there's a lot of expensive food being thrown away each time.

The pilot light of our stove needed some work done and the contractor AHS sent came and fixed it. The claims process was super easy. I did it all online. Everything was fixed within seven days. It was fairly quick. It’s first time that I have to deal with a home warranty company and reviews from peers were not good but I don’t have any complaints with AHS.

American Home Shield sent Arizona Value Appliance Repair out for our ice maker that wasn't working. The contractor was really good and everything was on time.

American Home Shield was really, really good in the past. I’ve had a few issues, and they’ve taken care of them. Submitting my latest claim also went smoothly and they sent out a technician who did a great job. It was just that I was trying to get AHS to understand the situation, and they really didn’t seem to. One of the igniters on my stove went off so I didn’t have a stove to use. From what they told me, they have to order the igniter, and then it would come to the house, and I had to make an appointment with them to get it put in. And because it was gonna be a few days before they would even get one, I took the other igniter out, and then I was gonna put it in the oven. But when I was putting it in the oven, I touched it and it broke. So I had to order another one and I paid for it separately.

I typically call American Home Shield when submitting claims and the only issue I have is that sometimes it takes a while to get to a representative. But otherwise, I've been quite pleased and happy with AHS. Most recently, the LG washing machine had water remaining in both the closed conditioner tray as well as the bleach area and it shouldn't have been. Service First came out and we wound up having to replace the controller that controls the water going to those various spots.

The home warranty is a great service and I would refer American Home Shield to others. I completed a claim online when the air conditioner wasn’t turning on. About a day later, Consolidated Mechanical came out and the technician was great. He explained the entire situation and the air conditioner is working fine now.

I had exhaust fans in the bathroom and it stopped working shortly after I moved in. So I put in the work order with Home Shield. There was some mix-up with my phone number, so nobody was able to contact me for a while, and I had to sort of chase that down and work it out myself. Some people claimed that they emailed me, and I didn't get emails. But it all eventually got sorted out. The issue with the exhaust fans in two bathrooms, was resolved quickly, except those people didn't clean up the workspace when they were done. So I just had a bunch of dust all over my bathroom. They just slapped in new fans and left.

I had a stoppage in my hall bathroom and in my master bathroom, I had a sink that was leaking underneath the cabinet. One of the faucets was also stuck and wouldn't open and close properly. AHS sent me faucets which were never installed so, when the first guy came, he told me he would check with AHS and see but then he never came back. The problem just got worse and worse thereafter. Recently, when a knowledgeable guy came to do the repair, he installed them and everything is working fine now. Though I'm happy now, I'm still disappointed because the sink problem took two years to get fixed. At one point, I had to take the pliers because that would be the fastest way to address the problem. It was ridiculous as I've been paying for something every month but I'm not getting the problem fixed.

We moved into the house back in May, so we have these appliances that we aren't real familiar with. My garbage disposal was leaking, and it was dripping down and damaging the wood cabinet underneath. I called American Home Shield and they sent a plumber, who I really liked. He did the installation and fixed it, and that was done quickly and efficiently. He did a really nice job and I would use him again anytime. I also used AHS when my microwave went out.

The microwave wasn’t working and so we called it in at American Home Shield. Mr. Appliance came out and they couldn’t find the part, so they ordered a new microwave and installed it. They were very professional and courteous.

I had a ceiling fan that went out and I did that claim online. The site is user-friendly and easy to use. It has worked pretty well for me. The contractor came out and he basically thought that it was the ceiling fan that was bad. But he only had one choice of ceiling fan to install, which was the white one. We had a silver one. So he told us we could get a hold of American Home Shield and do a cash payout. He told me I could go out and buy the fan, and they would reimburse me. So I went ahead and bought the fan but when I called American Home Shield, they told me that I should’ve called them first so I wasn’t reimbursed for that. But it was only 150 bucks and it was my fault for not verifying with American Shield. Next time, I’ll definitely call them first before I go out and do that. Other than that, everything’s been good with American Home Shield. They’ve done everything that they said they would do and I would tell others to try them out.

I had three issues with my house and AHS fixed all three of the issues over different periods of time. If anything, some of the companies that they work with, like the one AC company that we had originally, did not know what they were doing. They were out here six different times so I called American Home Shield and they referred me to a different AC company. That company fixed it right away.

I love American Home Shield. We had an issue with the garbage disposal and when I submitted a claim for it over the phone, the process was terrific. The contractor that came out was over the top. He put the garbage disposal in, and we were talking about guns. I also asked him to check something in the front. He's a great guy.

It's easy to submit claims with American Home Shield. I just do it online. After I file the claim, a contractor contacts me and comes out to our home in less than 24 hours. The contractors sent out by AHS have all been professional and their service has been good and quick. Everything has been working fine since they came out and fixed some things for me. We recently filed a claim with AHS for the AC in our house here in Texas. The line was clogged. Our experience with that AC issue was good and everything has been taken care of. On the whole, AHS is easy to use and affordable.

Our dryer was not working properly. It was making a lot of noise then it stopped. It was stopping and starting up. I called American Home Shield and their reps helped. The next day, a contractor came out and fixed the problem. They were pretty responsive. They had to replace some parts which took five days to get. They then came back out. Our dryer has been good since.

I added an American Home Shield warranty to my home after doing a little research and knowing my friend's experience with them. It worked out well and my first claim submitted went through. The process was easy and I was very pleased. The garbage disposal was stuck and locked up, and the vendor State Plumbing came out exactly when they'd come out. They replaced it and I was very pleased with them too. The disposal is now working well if somebody hits the button. I'm satisfied with American Home Shield.

There was something not draining properly on the drainage tube and I submitted a claim over the phone to American Home Shield. The vendor came out and got us all taken care of. The guy was professional. He had something with him that showed the whole contract and everything that they were supposed to do. However, he charged me a little extra for Freon that they had to put in the air conditioning. Still, he did a great job. If I have any more problems, I will request the same vendor and recommend him. I was very happy and since then, everything has been fine.

I normally call in my claims to American Home Shield and when our toilet had a leak, the reps were very responsive. I asked a few questions. They let us know when they would dispatch someone and when they would be there. The contractors usually come out within a day of me calling it in. They came in and repaired it quickly. So far, I've been pleased with the service and I just recommended my mother. She was paying much more and getting much less coverage on her house with her warranty company so, we switched her over to AHS who had a better deal and coverage. I've been using them on my property for a year and it has been helpful.

I had a problem with my AC and I submitted a claim to American Home Shield. I did it online. I have also spoken to the reps and they were easy to get along with and were good to work with. However, I wasn’t happy with the answers they were giving me, but I wasn’t happy more because my problem wasn’t getting corrected. The company they sent out here took five trips before they got it right.

We had a burst plug that was knocking out the other four plugs around it. The wire had grounded out. My wife submitted a claim on the internet and then, American Home Shield called. Working with their reps went fine. The electrician came in 30 minutes and found the problem and fixed it. He was great. He knew exactly what he was doing, how to do it, and what to do. If someone would ask about AHS, I'd tell them that as long as the homeowner that was selling the home was paying for it, always get it. Even my attorney who closed the house that we bought said AHS was the best. I knew that from the beginning, but they reiterated that. They said there’s not a better one out there.

I put in a service request for my stove to American Home Shield and I did it online. I have an older browser so it was a little slow and you gotta make sure that everything is going through but that was okay. AHS sent out their local appliance representative. He was good and knew what he was doing. He took one look at the unit, put his voltmeter on it and said that it was a common problem. He told me that he has to order a part and that would take a couple of weeks. He called me in a couple of weeks and told me that he had the part. He then came and fixed the unit. The stove is working fine now and I'm happy with it.

It was freaking hot and the air conditioning wasn't keeping up and cooling. I called American Home Shield and the tech came out. He said that it's the blower fan. He took it out and said he got one at the shop. It was a Thursday and he told me he would come back by Friday to install but he didn't. He eventually came out sometime in the late afternoon of Saturday and put on a new blower fan in. The AC seemed to work fine since and having it fixed was a big deal. I could sleep and it wasn't hot in the home anymore.

I like submitting claims to American Home Shield on the phone more than I like doing it online. I don’t feel like I can follow with the online stuff as well or as easily. If I'm talking to a person on the phone, I can get answered where I can't online. But other than that, the online is not too bad. Their co-pay seems to keep going up every month though, and I always liked it before so that’s a little bit of a disappointment to me. I understand that prices go up but they've always seemed to go up every year whether the prices have changed or are the same. And I don’t understand that.

The fan of the refrigerator stopped working. The freezer part was working, but the fan that blew over the condenser was not cooling the refrigerator itself. I was assigned D & D immediately, but they were not very responsive. It took a while for the contractor to finally come out. When he came, he said, "Tell me where the refrigerator is." I showed it to him and he immediately diagnosed it and that was a pretty quick diagnosis. He was there in less than five minutes. He told me he should have the part within the next couple days at most. But it seemed like I was tracking them down more than I should once the part finally came in and that was a little frustrating. It took over a week for them to actually get the part. But once he got it fixed, it was good. He was also friendly and he got the job done. AHS has great service, I'd recommend it.

Our garage door opener wasn't closing properly and Lake Anna Doors came out for that. They did a great job, were professional, and let us know what they did. Everything's been great with American Home Shield.

I was happy with my electrical repair claim, but I had requests that American Home Shield didn’t cover. They patch things. They don't really fix them. Also, I found it very difficult to get through when I called in claims or followed up. I needed copies of invoices for work I did through this service, and they couldn’t email it. They had to mail it. The last 10 times I called, I was on hold for 30 minutes every time. I tried various times, and it was always a constant. The customer service isn’t very good either and I was disappointed with that. American Home Shield no longer does any preventative too. I sold the home, and one of the issues on the home inspection was to have the two units in the house checked out, serviced, and warrantied that they were in good repair.

The dryer was not working so I called American Home Shield and submitted the claim on it. There was no problem and Sears came out in two days. They did their job and cleaned. The technician fixed it that day but the dryer tore up again in about two months. I called them again and the last rep I got was a foreign guy and I didn’t understand him really well. Then, I was supposed to have a service call and nobody showed up. But other than that, I have been pleased with AHS.

I had a different home warranty company that I was very unhappy with, and American Home Shield came recommended by my sister. American Home Shield’s website has a ‘Request a Contractor’ button and they would send out a request after you fill out a small form that says what’s wrong or what device is bad. Then they send out the appropriate contractor and I get the phone number for that contractor. He’d call me, set up an appointment and then come out. I’ve had two services, the first for my exhaust fan which was a fiasco. The fan in my bathroom went bad and all of the paint in my bathroom peeled because it took them a month to finally get somebody to come out here. The recent claim was pretty simple and easy. I had a furnace go out and though it took the contractor a couple of days, the tech guy was thorough and efficient. He came in, took care of it right away and fixed it. So, it was much easier to deal with.

I called for my air conditioning unit and the tech told me that American Home Shield doesn’t cover normal wear on the insulation. He told me that if I take the insulation off and find some pipes separated or rusted badly and causing leaks, I would need a replacement. So I took the insulation off so I could put in a new one and I found some bad rust spots where my pipe had come off. I then called American Home Shield so they could send someone out. Another heating and air guy came out and I told him that there was a squirrel that was living at one time, before I bought the house, in the ductwork and that it looked like maybe it might have torn up some of the insulation but I couldn’t say for sure if that was what it was. I just saw a bunch of acorns on top of it. He wrote that in as a report saying that it was pest damage and AHS won’t cover it.

My air conditioner unit wasn’t cooling so I submitted a claim with AHS online and it was easy. I submitted on Saturday of a long weekend, then they called Monday of the holiday which I didn’t expect and said somebody would be out the next day, Tuesday. That was very fast and I was really impressed. The technician called me as they said he would about 30 minutes before he arrived and got here right on time and since then, the AC has been good.

I filed a couple of claims with American Home Shield over the phone and online. It’s a smooth and easy process doing it over the phone, it’s just that sometimes I don’t feel like waiting so I do it online instead. Their site could be a bit better, like the tabs and finding the information that the customers need. The first time, it took me a little while of exploring the site around but things got good once I understood it.

I’ve had American Home Shield's service for the past three months and they were not the cheapest premium on the market but they had some good use compared to others. They sent people out who fixed the problems that I have asked their service for. I usually submit my claims online and their website is straightforward and very easy to use. There are not many questions and I can just select the problem and submit the request. They then are able to send people out in less than a day. If I submitted in the night, I usually get a call in the morning or if I submitted in the morning, then I would get it in the afternoon. The contractor for one of the repairs had to get on the phone and I talked to the supervisor but he was able to fix the problem then and there.

My air conditioner unit quit working and it was easy to phone American Home Shield for the claim. The contractor was 100% professional and one of the best guys I’ve ever seen. The response time could have been better, but the contract clearly states that it’s business hours only. It so happened to be on a holiday weekend and anything emergency is inconvenient but I knew what I was getting into when I signed up.

I had a claim with AHS for a microwave and somebody dropped the ball somewhere. It took several months to finally get my microwave fixed. I also had an electrical issue with my garage door and AHS sent Lake Anna Doors. The contractor was great. The garage door is doing awesome.

I made a service call to have my AC looked at. AHS called in a subcontractor. The sub came to the house, looked at the unit and decided that he did not have the right part. That was 3 weeks ago. The subcontractor has not returned and I have spent hours on hold with AHS trying to get them to understand that my system was never fixed and the request should not have been closed. At this point when they do answer the phone they put me on hold only to hang up on me. I have called customer service twice last week and five times this week. The only response I get from them is a notice that my service charge has not been paid; rightfully so since I have not received service. Buyers beware.

My refrigerator water line that runs from the bottom into the freezer door broke and when we use the filtered water dispenser, water gushes out! I called AHS and contractors came in to check it out and did not say much or have any question – just took notes and left. In a few days, AHS left me a message indicating that they denied it claiming that “It is not a normal wear and tear”! As if to indicate that I have purposely cut the water line for some mysterious reasons. I then called AHS and they stated that I am entitled for a second assessment from a different contractor – however, they indicated that if the second opinion comes in with the same diagnoses, I’ll be on a hook to pay $100.0 (part of the contract – so now I’ve paid $200 total with nothing to show off!)

I was a customer with them for 2 and a half years without filing a single claim. When my washer and dryer quit working and I had an electrical problem with my air conditioner they were no help. Due to the safety concern of the electrical issue I could not wait for them to send someone out and assess so I fixed it myself. All I asked was that they reimburse me for the wire that I had to purchase. They would not even do that. When I asked about cancelling, I was only offered last month's payment back ($50) after I have paid them around $1500 over the past 2.5 years. On top of the lack of help I received I had to wait on the phone for 45 minutes for them to tell me they would not do anything to help me. This may be the first bad review I have ever left in my 40 years, but I cannot express enough how much it is deserved. Do yourself a favor and avoid this company for your Home Warranty needs!

After having several unauthorized drafts taken from my account, I called customer service to ask what was going on. After being told 3 to 4 different versions of why the drafts where taken out, and the person not speaking good English, I requested to speak to a supervisor or another customer service representative. The customer service representative then decided to argue with me on how they "couldn't" transfer me to a supervisor and how they already handled the problem. Even though they couldn't answer my question.

My mother was here when Sage Mechanical came out and she said that the technician was lazy. They were looking for a leak but they never turned anything on. My mother called him back in after he had gone out back, and then he ran some water. But apparently, there was no leak that he could find. They said maybe my wall was just stained. He opened up the wall and there was wood there but it wasn’t wet so there was no way there was a leak there. I thought they would be more thorough though. A lot of people just don't want to work right now. You call them out to do something but they don't do their jobs.

On AUGUST 2018 I called American Home Shield about my Dryer in my home, they sent Greenway out to my home in August, when the technician came out to my home, they sent the same technician out that damage my countertop. When he arrive in my home and look at the dryer he had no idea what was going on, I told him that the dryer was burning without my help he would not have fixed the dryer, I had to (GOOGLE THE PROBLEM).

The idiots that American Home Shield sends to your house will probably do more damage than do any repairs. I guess that American Home Shield pays $5 per hour to anyone that says they can do home repairs. We had a plumbing leak, American Home Shield sent a plumber that did NOTHING and said don't turn on the water until he leaves. As expected when we turned on the water same leak same place. American Home Shield repair policy of "close your eyes and maybe the problem will go away" does NOT get problems solved.

American Home Shield has good and friendly customer service which is rare. Submitting the claim went well and the guy that came out, Marcus, handled it and we're gonna start using him as our AC guy. Everybody that they sent to my home was professional, and they did what they said they were gonna do. They were on time and we really appreciated them. We just purchased the home and the coverage came with our purchase. This was our first experience and it was awesome. I would highly recommend them.