American Home Shield Reviews

Since they don't take after-hour calls and they don't follow up first thing in the morning if claims are filed at night, the online form that they have people fill out should have an urgent box in case it's an emergency. In this way, they know and the contractor can be dispatched out quicker instead of just a normal ticket. When we went to flush our toilets, the water came up instead of going down. So, we submitted a ticket online with American Home Shield and the next morning, the plumbing company called us. They were not able to get to us for 48 hours, so I called back to American Home Shield and said that it was not going work. We needed it done that day because our pipes were backing up. They dispatched out another company, and they were fantastic. They were here within a couple of hours and had it fixed. We had an issue with the microwave as well and the people were good too.

I have my washer for a while now. I could smell burnt rubber when the washer was on the final spin cycle. That scared me because I had never smelled that before. So, when I called Home Shield, they said that they would have someone. And then, they left the number for the company that would be able to come out. When I called the company to see when they would be able to come out, the guy picked up on the first or second ring. It was the weekend so when I called, the guy said that he would come out the next day, which was a Monday.

I'm on my own and my house is getting older so it's the right time to get a home warranty. It's been an excellent experience. Recently, I called Home Shield for an air conditioning unit that wasn't working. I spoke with a live person and she sent me the information for Gagne Heating & Air. Then they called and texted me when they were on their way. The air conditioning unit is working fine now.

Fleshers Refrigeration came out to look at my AC and everything has been since then. It was easy to submit the claim and they came out pretty quickly.

I submitted a claim to AHS for the disposal. I did it on their website. I pressed “Claim” and then it gave me choices and I pressed “Plumbing” and then I hit “Garbage disposal” and then I paid ‘cause I have a credit card online. Then someone called. The contractors were professional, nice and super timely. They were out the next day early in the morning. The contractor that went out reset it and it went great. There’s a reset button. I thought I had reset it but it didn’t reset. Then he said he’s done this for 15 years so he knows how to do it pretty well. They were polite and were in and out of here in less than 10 minutes. So far, my experience with AHS has been amazing. It’s been quick, easy and super-efficient. Even in these times, I haven’t had any issues. I had two calls out and both of them came within a day and were professional and handled the business and left.

AHS's website is very good and the program is working well. We have an older house and it seems like there is always stuff going on with it. We had a water heater that wasn’t firing up and On Time Plumbing came out. I wasn’t there, but my wife took care of it. She said that the contractor was very professional. He was wearing a mask, which we appreciated, and he fixed it within 20 minutes. We couldn’t be any happier. The experience was effortless. I really like that when I place a request in for something to get fixed, AHS follows up that evening, if not the first thing in the morning. They tell me when a tech is coming out. The quick response is everything for me.

It was about two weeks since I called Home Shield. The AC wasn't working, the contractor came, checked the unit, and said that the pump for the fan wasn't working. So, they came and they changed that. But then four hours after the guy left, the AC went off again. I called them the next day, they came the following day and the guy checked it and said the compressor wasn't working. So now, we have to get a compressor. The guy came today, changed the compressor, and he said the fan isn't working. So, the motor for the fan that supposedly the guy changed the first time isn't working.

Our garbage disposal wasn’t working so AHS sent someone from B B Lewis Plumbing who tried to fix it but he had to replace it. And we had a leak on our guest bathroom, under the sink. He had to change one of the caps and that was it. The response is pretty good with AHS. I always get things fixed. And most of the time the vendors that they use are very good.

Our dryer was making a clicking noise when it would run. It was intermittent, but it was making a clicking noise. It was irritating my wife. Also, it didn’t seem to be drying as well as it had before. We called American Home Shield and I spoke with a live person. The only issue I had was that they asked for detail on what we thought was happening. But when the tech came out, he didn’t bring a part with him. The work was delayed for five days until he could get the part. These guys should carry some parts. We told AHS what kind of a dryer it was, but it didn't matter. Overall, we’re very satisfied. It just took about four days longer than we wanted it to. We had a second service call and it didn’t cost me anything.

I've used American Home Shield a few times and every situation is different. Sometimes, it goes smoothly, and sometimes, it takes a while. Right now, I have a claim in for a ceiling fan, and it's been almost two months and it's still not fixed. Also, the refrigerator was not cooling all the way. It wouldn’t go below 55 degrees and I had it set at 33. The technician from Carlos Kata Appliance Repair came out and said that the fan wasn’t working. One of the little strips on the door was broken so he fixed that. After he left, it still didn’t cool down so I called him and he looked at it. He was not sure what it was. He had his thermometer in there and it wasn’t cooling the same, past the 55 or so.

The stove's control panel stopped working, so Premier Appliance had to replace it. The tech came out and diagnosed the problem right away. They had to order the part, and it took about two weeks to get it. They kept me abreast of what was going on as far as the part not coming in yet. Then, the techs came out timely and it took them about 30 minutes to get the part in. Everything was good. I was very satisfied with the contractor. What I like about having American Home Shield is the timeliness in once I call and submit a claim to get someone out to repair.

The contractor was kind and listened well. It sounded a bit strange that in the HVAC world, there were no foot coverings, gloves, or masks in our current world. But it didn’t bother me. The other people we had wore the standard foot coverings to walk through our house. AHS should cover what is now old coolant known as Freon, but we knew that it wasn’t covered ahead of time. It was a $900 expense on top. Submitting claims has been easy. You just go click on what it is, then a day or two later, someone replies, and you get an email. The contractor would call you and come out.

My sister recommended AHS to me and she loves it so I gave it a shot. I expect that things are gonna start breaking down so having AHS might really pay off for me or not. I had an issue with a Mitsubishi air conditioner and Active Air Heating & Cooling was sent out. It turned out that all the coolant had leaked out because it either got broken into or something broke, so the tech refilled it. He also checked out my other unit. He was good and was very helpful.

We had an air conditioner out. We submitting the claim online. However, the website is not detailed enough. I could say more things like, "I need to have this out today," for a certain reason, or it doesn't ask for what the brand is. But that would be my only issue. Home Shield immediately sent us a name of a company. But they were not able to do it for days. So, they gave it to another company, Excellent Air, who was amazing. The customer service person was very helpful getting someone out immediately. The air that was out was in a location that I spend most of my time. So, they were very helpful getting them out the next day. They were able to squeeze it in between appointments that were in the general area on the same day. We were very pleased. The AC is in working condition.

Crystal Air was great. They came and identified that Violin Heating & Air, the people that American Home Shield sent out prior, didn’t know what they were doing, put in non-compatible equipment as well as installed it wrong. So, I paid them almost $3,000 for work that did not work. So, when Crystal Air came out and told me the problem, they said they don’t work on specialized zoning like what I would need, but they do know what the problem is. I went ahead and called a company out of the paper and I found somebody who came out and verified exactly what Crystal Air said. The guy gave me an affidavit in writing, and I went and stopped payment on my credit cards to Violin after calling them a dozen times, leaving messages, texting them, requesting them to come out and fix the problem that they started.

We submitted a claim to AHS because the pump of the pool broke down. The contractor that came out got a new one and put it on. It took four days. He was a nice guy. AHS is okay and they respond very quickly. They do well.

American Home Shield sent a great contractor. He was very professional. He made sure to wear a mask and cover his shoes and made sure we didn't have any questions before he left, and he got everything done really fast. We were shocked at how fast it was. This is my second year with American Home Shield, and I always get a fast response from them. They always get things done. Last summer, we had problems with our air conditioner and they tried really hard to fix it. After about three times, they couldn't fix it, so they replaced it. We never had a problem with the process or the work.

Our AC wasn’t working. I submitted a claim to AHS and it was pretty easy. The response time of the contractors was good as well. The contractors that came were fine. It ended up just being that the breaker was off to it.

My freezer had a GFI outlet on it, and every time the compressor went off, it tripped and it made the freezer go off. I submitted a claim with Home Shield online and it was good. McGee Services came out and it took them about 10 to 15 minutes to resolve the issue.

The AC wasn't working at all. Best Care Home Services came out and they had to replace the coils. When they first did the estimate, the guy said, "You got a leak in your air conditioner outside. It's not capped off and it's leaking Freon." He went upstairs and said, "You're gonna have to get your coil replaced and this is the price." He gave the estimate. When the guy came out to do the work, it was the exact same amount that he quoted. In addition to that, he said, if I wanna get all the air conditioners replaced, this would be the price. He said it was gonna take about an hour and a half and it took exactly an hour and a half.

American Home Shield is very good. I had a great experience. Jungle Cat Heating and Cooling fixed a wire in the thermostat for the air conditioning and things are good now.

My toilet wasn't flushing much. The process of submitting a claim was easy. I usually do it online. Bryant’s Plumbing had to replace something in the toilet that made it flush right. Then I had a problem with my shower faucet. I could hardly pull the faucet out and they fixed that, too. The guy was great. Everything is fine and working much better now.

We looked at different companies. We decided to go with American Home Shield because they seemed a little bit more reasonable, and we've been right. They've accommodated us at every turn. I submit claims over the phone and I'm notified by an email. The tech from James Birmingham Appliance Repair did a thorough job. We had a situation where the contractors wouldn't be able to come out 'till the 20th. My husband called AHS back because we have an autistic granddaughter that lives with us. There was just no way. They got right on it and contractors were there that afternoon.

Everything went well with my last AHS claim. I called it in and the process was very smooth. Talking to the rep went thoroughly and there was a quick turnaround. The tech wore gloves and a mask. He seemed to be knowledgeable and was pretty quick. They had to replace a heating element in the microwave and it's been going well since the repair.

When our air conditioner wasn't cooling, I went on the AHS website and put in a service request order. The website was easy to use and very simple to follow. After I finished the request, I got an email saying I will be contacted the next following business day to set up an appointment. Air Design AC & Heating was the contractor and they contacted me the next morning. They came out the same day too. This happened last week. The contractor was great and professional. They did what they had to do and were in and out. It's been a great experience and I'd use American Home Shield again.

I didn’t have air conditioning. And when HVAC Pros left, I had air conditioning. The tech was straightforward, very respectful, and professional. He said the capacitor was bad, so he had to replace it. It took him about an hour to do it. It was perfect. Home Shield is doing a really good job.

I used to have another home warranty and they were absolutely fabulous. Then I got American Home Shield and they don't understand that they're outsourcing their customer service overseas, and it is absolutely horrific. You can't even get anything done. My oven has been broken since December 11th and ABC Appliance came out five times in three months but they were not able to repair it. The tech said American Home Shield needed to assign somebody else to replace it and he left. I explained to American Home Shield that the previous year we had replaced all the computer parts and even this gentleman said, "I have no idea. I'm just replacing parts. 'Cause this whole entire oven looks brand-new." So they said they were gonna send another guy out. I told them it was fine.

We've been with American Home Shield for about seven months. We had it years ago on another property too. We like the fix and it was really easy. Once we put in a claim for something to be fixed, it was within the next couple of days that they had a contractor out here to get the work done. It was really simple to use. You can do it online and you can call too. I've always had really great experience with anybody that's called or I've had to call to set up work to be done. When I had a plumbing issue, the contractor who came did an excellent job. He was very professional and was clean. He made sure that there was no further leakage. He fixed everything.

When the thermostat on the AC was not working, I had a representative on the line and she walked me through the steps to submit the claim online so it will be easier for me. It was super quick and easy to do so. Their website was great. The people that came to fix the AC were professional. I love them.

Global HVAC was timely, professional and got straight to work. They fixed the problem right away and it was really good. I’ve had two other claims and one of them went also perfectly fine. The challenge was with the dishwasher. It was blocked by a panel of the cabinetry, and the repair person wasn’t willing to touch it, so I understood. The problem didn’t get resolved, but I got why he didn’t want to take the responsibility.

I tried to submit a claim online but it wasn’t easy to navigate. American Home Shield should have a better description of certain items such as the door lock. I wasn’t able to do the claim because I didn't know if I went to the wrong place or it wasn’t specified the way I was looking for it. So, I decided to call and talk to somebody over the phone. I told them what I needed, made an appointment, and I got a quicker response. The contractor came when he said he would, came right at the timing that he was supposed to be here and did what he was supposed to do. He did a great job and I have no complaints. Everything worked out well. I'm pleased and very happy with the changes on the front and rear door locks that were made.

Quality Appliance came to repair my washer and dryer. The sensor wasn’t working on one and the other one wasn’t getting hot. The tech was friendly and quick. He did what he needed to do. I like that with AHS I don’t have to go anywhere. Their contractors come here. I've had them for the last 2 or 3 years and I've also had them prior to moving here.

The guy from GE Appliances who came out for the final time troubleshot the microwave, went out to his truck, got a new part, stuck it in there, tested it out, and it worked perfectly. We haven't had any trouble since then. He spent around 45 minutes here. He was very professional and did an excellent job. Other contractors may know how to work on a GE in a manner. But, this guy works for GE. He came out here and bada bing bada boom, he got it done. I don't know what the other guys missed that he saw. The repair didn't seem like it was that difficult to me because the tech just replaced the part behind where you punch the keypads on a microwave. It was all burnt out. I liked the amount of items AHS covers and their response time back. It all depends on what's going on in the area, but for the most part, they've been pretty good about getting to the house within a 24-hour time frame.

The tech from Heros Plumbing Service worked on our refrigerator and the microwave. He came out immediately after I submitted the claim. He was very good and I am very happy that I have American Home Shield.

AHS's coverage was worth it and quick. I was able to book the day after when I was free. It was really convenient and timely. I had a claim for two circuit breakers that popped and weren't coming back on. It kept popping. I don’t know if it was damaged, but the contractor replaced one and fixed the other one. It's working great now. He was on time, friendly, courteous, and professional. He got to business and was done quickly and went about his day.

When I recommend American Home Shield, I use my own story and tell people what was going on and how much I pay. People always feel they don't want to pay that much money, but I tell them what I was able to get out of it in the long run. Recently, D & G Garage Doors came to correct the problem and it was good. They also showed me where the problem was and moving forward, I should be able to correct it if it's the same problem.

I called on Monday for my AC unit. We scheduled on Tuesday. The tech was here on Wednesday. He was here 30 minutes, and he fixed it, and he left. And it was awesome. I wish AHS would have someone come out to do a quick check-up of the system and it wouldn't be a warranty claim. Then they would recommend service. Or if the person is already there for service, they take an extra minute to do a brief system check. It's something that would probably be cheaper, in the long run, as long as they're out there to service something, then do a quick check of it rather than wait for something to fail. I wouldn't mind paying for that service because I would rather have something preventative than have it fail.

We have an inground pool here and the pump was starting to work only intermittently and failing. It would be pumping dry air instead of water and that was not the case when we moved into the house. It was a major source of stress for us that that was not working properly. We were worried that it would cause greater damage. My wife submitted a request to have that checked out and the technician was able to come out very quickly. He showed up on time and it was excellent. He said there was a leak, but he was able to repair that that same day. My wife thought it was fantastic. So far, after the technician showed up, it's working exactly as expected now and it definitely added a lot of peace of mind for us. We were both pleasantly surprised, the fact that it was able to be repaired so quickly and done thoroughly.

I like everything about Home Shield because it covers everything for the appliances and all of the stuff that we have in the house. I had an AC claim and everything went perfect. One of the wires was disconnected from inside of the unit and the fan wasn't working. The tech had to open something there and reconnect them over there. He also did some maintenance on the AC to make sure that everything is running correctly and he set everything up. Everything is still working 'till now.

When we first moved into this house back in 2016, our Realtor gave AHS to us as a moving gift. Then, I picked it up again this year. Submitting my claim with them was very easy and took a few minutes. It was very intuitive, simple, and user-friendly. On the drop-menu, I said what the problem was affecting. Although there was still a lot of room for improvement, overall, it was a very smooth process. They reached out on the same day. Then the plumber reached out before the end of the day. He came a day or two later. He walked in with the parts and the tools he needed, made the fix, and was gone in 30 minutes. It was awesome.

I’m very pleased with American Home Shield. Being a new homeowner here in Georgia, we decided to go with American Home Shield because my brother-in-law right in the corner has it, and quite a few other people have it too. They were very satisfied with it, so we decided to try them. And we’ve been with them ever since.

I bought this service plan last year. back in February I had problem with my water heater. It is now May 9th and I am still not getting any result from this company. Every time I call there is average of 1 hour wait to get connected to a service center in Philippines. I paid close to $1000.00 and $100.00 to technician, still nothing is happening. So I decided to cancel my plan and they made me pay an extra $31. This is the worse company I had to deal with.

American Home Shield has been a total failure to meet their end of the deal. They promise that they either get your item fixed or they will replace it. I have been trying to get my dishwasher fixed for the past 2 months and although they have attempted to get it fixed their contractor has failed to do so and American Home shield has also failed to ensure that their contractors meet their timeline for reports.

An AHS representative contacted me very quickly after me posting the last review. And the refund issue got quickly resolved with his help. So, now I revise the star-rating to 5. Except for the refund issue, the whole experience is actually quite good. Nice and easy to use website, and normally very responsive services.

American Home Shield used to be fair many years ago when we signed on. Now, not only do they outsource to countries with language barriers, they contract with inept companies unqualified and accept their inflated/padded costs to compensate for the profit loss going through AHS. I’d already researched different brands and installation costs, so knew CNJ was trying to charge for installing components covered by AHS by replacing the verbiage to “modification costs”. After reading CNJ’s F ratings, I requested AHS a second opinion, which the contract says is allowed. They Denied a second request. Because I questioned CNJ to explain how their $595 extra fees were legitimate, They refuse to service my water heater and told me to request a second opinion from AHS. “Customers do it all the time. It’s allowed by AHS...” as I was quoting the rude girl I spoke with at CNJ.

It has been eight or nine times that the refrigerator was fixed. Home Shield has given me a hard time about it. They keep telling me that if it's fixable, then it needs to be fixed. The first contractor came six times back-to-back and the poor guy said he didn't know what else to do. He called KitchenAid, which is the company of the refrigerator. And when he was finally done, he said he changed everything. I literally have a brand new refrigerator. He changed the motherboard, the sensors, and the liquid to keep the cold. He even changed something on the freezer on the back and the little balls that roll the doors. So, he told me I should be fine. But if the fridge broke again, he would go ahead and let Home Shield know. He let them know that time but Home Shield said, "Well, just fix it and then see what happens."

It was pretty quick to submit a claim with American Home Shield. I've had them for two years now and I've only had to use them twice. The first one was for the icemaker problems that we had. It took them a little bit to come out and do the fix but as far as this last call, it was fantastic. The techs from Valley Comfort that came out to fix our unit were very professional, quick, and very knowledgeable on what was going on. They also had masks on.

AAction did what they said they were going to do. They came out, inspected the AC and found a wire or something messed up. The tech took me outside and showed it to me, and then he repaired it. It’s running like a charm. But what surprised me was they came out quicker than most. Also, the tech was masked up and gloved up. They did good.

My next-door neighbor got a contract with Home Shield. I told him that I had to get some and he told me to go get Home Shield. I said I’ve heard negative things about them and he said, “Nah. Look, they're pretty good.” So, I asked how much is it a month. And then I said, "By the time I start to use it...", and he asked me what if something happens and it costs me way more than that? So, he had me thinking. He sold me even after I heard negative things and I’m glad I listened to him. And once I did, Home Shield has been fantastic.

I called in my claim to the IVR system. Because of the type of repair, the contracting company needed to get ahold of me to schedule the appointment. And then, Expert Pools called a few hours later. The timer broke on the pool pump so they had to replace it. The tech knew right away what was wrong, had all the tools to diagnose it and had the parts on his truck. Also, he was exceptionally pleasant, in this time, wearing masks and talking six feet apart. He said, “Yeah, I’m replacing this whole thing ‘cause it needs it.” He also said, “I checked your electrical and you’ve got plenty of current coming to it, so there’s no reason for it not to work.” So, he didn't try to make it more than what it was. It was just a simple timer. I’m extremely satisfied.

We have a freezer-drawer and we were getting a whole air of ice on the bottom. Refrigerator Appliance Service came out and replaced a hose. It took them an hour and we’ve had no problem since. Then, there was a latch issue on our stove and there was something with the lock that wouldn’t let it open and close right. We had a contractor out and that was changed. We've had no problems with that, either. We’ve had a great experience with Home Shield.

Submitting a claim was real easy on the website. Obviously, it takes a lot longer on the phone. Since I was new, it took a little while to process, to get it where you can do it on the website. But since I've done it on the website, it's quick and painless. The tech was on time, didn't take very long to get the job done and answered all my questions. He was good.

The tech who did the AC was fantastic. I put in my claim with American Home Shield on Sunday evening and Total Air Care was here by 3 o'clock on Monday so it was quick. The tech was just so efficient. He had gloves on and kept a distance, too. He didn't say a lot but did the job very well. I said, "What happened?" He said, "This blew up, I replaced it, you're good." I'm extremely pleased. It was the easiest thing I've ever had to do. I wouldn't go without AHS. They've always been there and I suggest it to everybody, all of my friends. I'm completely satisfied with the service. They have a very happy customer in me.

I was having trouble with my freezer. I have a refrigerator freezer, and it makes a buzzing sound like something is fixing to blow up. I've called American Home Shield in four times about this and they sent Del's out here and then they come out here and say they write up about the refrigerator. I said I wasn't having any trouble with the refrigerator. I'm having trouble with the freezer. So, I woke up one day and don't have no freezer.

The American Home Shield website is very user-friendly. I was told to expect contractors in 24 hours. Direct Appliance Repair called immediately, within the hour. They came the following day. The refrigerator was leaking water but now it's been functioning correctly. American Home Shield simplified our daily tasks. It’s been a good experience ever since I started with them.

I’m 100% satisfied with American Home Shield. They’ve been prompt in their response and the repair has been timely and reliable. Every time I’ve called, the staff has been extremely polite, extremely courteous and extremely patient. And I value that very much. Recently, Grade A Plumbing came out and I paid the whole amount because the plumber said that that’s not covered and that was in some violation even though I’ve had the house for 20 years. American Home Shield said because it is a violation, American Home Shield would not cover that, and I was left to pay that for myself. So, I agreed to that. The contractors came and they changed the pipe and they charged $830 for that.

I had a broken pipe that's in my yard. The tech from Plumbers Inc. took a picture of it and he said he was going send it to Home Shield to get verification that he can fix it because I have a mud puddle in my yard. That was Monday. I told him, "Well, no matter what, it has to be fixed." So, I've been waiting for him to send the pictures to Home Shield, for them to say okay and for him to call and make an appointment. He was very nice. He said he would be the one to come back and fix it, but it would probably be a day or two and I'm still waiting. I know everybody's running short staff right now.

The service people from Contra Costa were great, but I have been on the phone with American Home Shield on each occasion, waiting over an hour to get through to get this dishwasher installed. One call was an hour and forty-five minutes until I finally got through with a representative. They gave me a claim number and they assigned it to someone. That person told me they were out of my service area. Then after probably four occasions of being on hold for over an hour, I got a call from AHS saying, "We’re gonna send you the money, $125, find your own person to install because we can’t find someone." I asked them on that call, “Why can't you just send that contractor that came because he told me he would come back?” They told me I was on my own, but then I asked when was I gonna get the money and I didn’t want to sit on the phone for another hour waiting to talk to someone.

The house was old. Also, when we were closing on it, we needed to use a certain amount of money or we would have lost it. So, we decided to just go with Home Shield. We went with them mainly due to their reputation. When the circuit was screwy, I went online to file request. I’m used to doing it that way. Then it said I should expect a contractor within 24 to 48 hours. RJ Wiggins Company was there on time. The tech was great. The circuit seems to be functioning fine, thankfully. We have a lot of old appliances in this house and Home Shield has been a lifesaver because we already had something major break and have to be replaced. Apart from having to wait on hold for a really long time, and having to talk to a couple different people once, which is inconvenient, my overall experience has been very satisfactory.

Having coverage with American Home Shield is reasonable and efficient. The people that always come out are very professional. They perform the job and I don’t have any questions. Recently, a technician came out for an electrical outlet and switch. He was efficient and did a fantastic job in a very short time.

I had a good experience. We had two leaking faucets - one each in the bathroom and the kitchen. I attempted to submit a claim online but it doesn’t allow you enough questions to ask you and it submitted just one claim. I didn’t know that until DNB Plumbing called me and I said, “No, there’s two.” The rep said, “Well, I can’t process one because I saw there is on there.” I told her that was all it would allow me to do. They had to update it. That’s something that needs to be fixed. It should ask, “Do you have additional plumbing issues or any other issues besides that one thing?” I had to call and speak to somebody to get it fixed. But other than that, DNB was awesome.

When we moved into the house, the appliances were five years old. We waited a while before getting American Home Shield but we knew the appliances would be getting older. My wife called a claim with AHS in for an issue with the pool pump. When the guy from Allen's Pool Service called me, my wife and I wouldn't be here so I left the gate open for him. Then he fixed the issue and he did a good job. The pool pump has been good since the service.

I had a problem with my main air conditioning unit and they sent out T.J. Morgan to work on it. They got the new port put in but they couldn’t get the unit to fire up. So they ended up saying they didn’t know what the problem was and they recommended that a electrician be sent out. Kelly Brothers came out and they were prompt and very professional. Within minutes, they diagnosed the problem that T.J. Morgan should have known and should have fixed.

There was an overflow issue in the laundry room, which was actually in the garage. I've called American Home Shield twice before for this. One technician couldn't identify the problem and the other guy couldn't fix it. Unfortunately, I let too much time pass and then I called again so I got charged again. Circa Mechanical was awesome. They identified things that people couldn't identify before. The guy seems to have found a workaround to make it not leak and he explained it to my dad. My dad wasn't happy with the other contractors and he appeared to be happy with this guy.

Our last claim was very difficult. I had a couple of reps who said they were gonna call me back and it took over a week for them to figure out why I was calling and getting somebody to me. They told me to wait 24 hours the first time I called. Damien Douglas came out and fixed the garage. The contractor and the work were good. American Home Shield has been good for the most part.

The air conditioning was not coming on, and it was not cooling. The AHS website is pretty easy to use. I submitted the claim and got the appointment online. I got an email from AHS then they called me to fix the time. Beaches Air Conditioning and Heating came out and the tech did a good service. He called up and told us the time that he will be coming. He gave me all the information.

The process was pretty easy considering I just had to log on to the website, tell Home Shield what I needed, paid for the service call, and boom, got a call right away. As soon as I put the request in, probably within an hour, Eduardo gave me a call saying, "Hey, I saw you made a request for a rekey." And even with the COVID-19, he said, "Hey, we're still a few days out." He said he needed three days. I said that was fine. I called on a Friday so maybe he did it at three days because it was Saturday, Sunday. He texted me and let me know he was on his way and about how long it would take to get here. He came out with a mask and gloves on. He was here for an hour, tightened up some of the locks, replaced one, and had it all done in a fairly good amount of time. I paid him electronically.

My washer had leaked water. When the technician from Dill Appliance Repair got here, he couldn’t replicate it so he didn’t think there was anything wrong. I’ve used it one time since and it doesn't leak. It must have just been a fluke. So, it was just an $80 nothing call. In all the years that we've had American Home Shield, we’ve probably only had two times that we have not been satisfied and those have been a while back. When you're looking into getting a warranty, just be sure with what it's covering.

We have ground in the wiring of the house. It kept sparking. The electrician came out and did a very professional job, gave us the options if we wanted to keep it that way specifically and how it worked. He gave us a very good insight to the wiring of our house since it’s aluminum wiring. He said that this could happen from time to time and that we would just turn the breaker off, and then call. Overall AHS has been very responsive and very quick on getting everything together. We got them as a recommendation from other people who have them in the city.

I've only had good experience with the people they’ve sent out, so I like them. We've had someone come out and look at the air conditioner twice. They came out the same day too. When the microwave went out, they had to order the part and it took a week, which was realistic. Overall, American Home Shield made it painless to submit claims and get things taken care of. I do everything online and they called to confirm. It was very easy. In fact, we're so happy with it. When our contract is up, we're gonna renew it with them.

The ice maker went out of order. I went online to submit the claim and the website was short, sweet, and it got the job done. It stated there that I would be contacted within 48 hours. The guy from GE who came out here was good. They replaced it. It's been fine since the service. Overall, it's good to have AHS.

My pool service guy told me that my pump looked like it was leaking. He also told me that my timer for the pump was not working. I placed a service call and said that I needed these things repaired or at least checked out. Reflection Pools came and said they didn’t see a leak, but they would tighten it up. Then I called them back and told them that the pump timer was not working at all. I took pictures of it because my pool guy had told me. I have the pictures I took before, during, and after where the one was not working.

We got American Home Shield when we bought our first home and moved it over to this one three years ago. We've been with them for probably 25 years. I hear people complain about them. I don’t understand what they’re saying because I have not had a problem. Sometimes we don’t agree with the coverage, but they do take care of it and it’s prompt. We’ve saved a lot of money with it. We thought the pool pump was going out, but it wasn’t. Texas A-1 Pool & Spa didn’t do anything to it. It was doing something but when they came out here, it’s working fine and it has been since. They were very nice and on time, though.

Our heat pump stopped working. We had no heat in our house. So we filed our claim online. The tech came out, replaced a couple parts, couldn’t diagnose the problem, but he thought he knew where the gremlin was hiding. So he went back to Springfield and he ordered the parts. He came back about two weeks later. Luckily, we had some portable heaters. He found that the actual problem was in the motherboard of the heat control system and he replaced that. Since then, we haven’t had a single issue. He was a phenomenal guy. If we ever have anything going with our AC or heating again, we’re gonna request him to come up because he did a really phenomenal job.

I was without electricity. We’re dealing with 100-plus temperatures. I asked Bill of Bill Richards Electric how soon could he do it, but he said he couldn’t do it for at least a week to three weeks. He was very upfront and honest. He said, “I wish I could do this tomorrow for you, but we’re just so backed up.” And he had to had just let some people go and they had doubled the work. So, I said, “Okay.” He did a great job and explained everything to me. He explained that I needed some type of permit, that whatever they had to do, it had to go underground and a permit was needed. So, I called back and let them know. And they said they would contact another electrical company and that person contacted me and said it would be five to seven days before they could get out because they were backed up, too.

American Home Shield was offered by the seller when we bought the home then we had it for that year and decided to re-enroll. Recently, we had a faucet in the kitchen that was leaking water under our sink. I called AHS by phone, spoke with a person then Drain Go came out and replaced that faucet. It fixed the problem and it was a good experience.

We got this protection because we bought the house in August of last year and within the first three months, I didn't know a tub could start leaking and actually flake away, but fiberglass can flake away so our tub had to go. We had to replace the bathroom, the washer and dryer, the dishwasher and the microwave. And then after, I looked into Home Shield for the rest of the appliances because everyone told us, they're made to last around 10 to 15 years and then they're going to start breaking. And the house is exactly 15 years old. That is exactly what we experienced.

I submitted a claim online to AHS for my AC that went out completely. It was pretty easy. The time frame was ridiculous though. It took a while for American Home Shield to get back with HVAC Pros and I was without air for two weeks. But HVAC Pros was very good and knowledgeable.

I submit claims online and then Home Shield usually sends me an email saying who they contacted and who will be coming out. And within 24 hours, I usually get a call of who's coming out and when they're coming out and it has been really good. We had a refrigerator that had issues and Home Shield did their best to fix it. Perhaps because it was an older model, they couldn't get some parts. But they got it fixed. I recently put a thing out for our warranty company because we couldn't get the air conditioner to turn on or the fan to even click on. Home Shield sent Steinmetz HVAC out and they found that I hit the light switch to the power of the furnace and stuff when I cleaned it out. Home Shield is wonderful.

The H2O tech walked me through everything that he was doing. When I wasn’t available, my son was there and the tech talked with him on what he was doing. The tech also had his mask, gloves and shoe covers on. It was a very awesome service. I love American Home Shield. They do a wonderful job.

The refrigerator was not cooling and Allen Appliance Services came out for it. Submitting the claim with American Home Shield was easy. We do it online every time. However, I don’t know if it’s just because of the pandemic but it’s taken sometimes two days to actually get connected. That’s been the only disappointment. When we had our refrigerator, we had to go buy another refrigerator for our back patio. They had to order parts, again, which delayed about a week as well. But I understand that it has to run through their process. When the tech fixed it, he was in and out, and it works even better than it worked before.

I tried to submit my claims online but the website wouldn’t let me. It said it doesn’t recognize my membership number. H-Plumbing came out and the tech was very nice and professional. He found the problem, which was me. The shower is elaborate and I didn’t know that at the faucet, you have to push this little round thing on the inside of the faucet to make the shower work. I’m 67 years old and I’ve never seen one like that. It’s $75 to find out how to work the faucet. I really didn’t need the guy. It was a waste of time and money. I wish I'm able to speak to the contractors before they come out. That’s what the plumber said. If I had just called and talked to a plumber, they could have told me what to do.

I saw American Home Shield on the TV and I called them. They told me what the rate was and I said that I could not afford that. They said, "All you have to do just pay $36 a month, we'll just do the $36 and you'll be fine." So, I could afford that. I like that I can call and they are very attentive in helping and getting somebody there. I also like that they are in the United States. When you call, they are not out of the country. Because out of the country, you have to double-talk. I'm a senior citizen and they are very understanding in what I'm saying because they come back and repeat, "This is the reason you're calling."

The AC system was not cooling the home when it was reading on the panel on the thermostat. The temperature actually in the home was not compatible. It was very hot although the unit was still on. The Lane Services technician came out and repaired it. I didn’t have any difficulties submitting claims. Once I called American Home Shield, they’re very good about getting someone out.

American Home Shield has been great. They have multiple plans which is good. It is of good value based on the level of service that you get. You submit a claim online and they send you a confirmation right away. They then assign you a contractor right away and that person will text you almost immediately, like within a couple of hours of you submitting the claim. You schedule your appointment with that person directly and they come out. You don’t know who it is in advance.

The little dispenser door on the dishwasher was not opening and the jet dry stuff was not cleaning the dishes. There was no soap being dispensed. So the dishes were coming up as they were when they went in. My husband submitted the claim online. I also tried to handle it another way. I would just put in a pod because the door wouldn’t work but it didn't get them clean.

Mister Plumber came out recently. The service I had that I brought them out for wasn’t covered because it was a drain that was outside of the house. But I did have them do the work anyway and paid for it. And they were excellent. I also had one air conditioner visit and the contractors topped up the refrigerant. AHS has been very fast and very responsive. I’ve been very happy with it.

I had a gas pipe that was going into the kitchen that the elbow was rusting out and the gas shut-off was hard to turn. It was an easy process when I made the request, but on the website, it's a little more prickly if you go to a trade and you have to do multiple items in a trade. One instance was plumbing. It only allowed me to select four items that I had problems with, but I had five at that time, so I did the four on the website. The plumber called me after it got assigned and I told him all the things that were wrong including the one that I wasn’t able to list. He came out, did the job, but he didn’t do one of the ones that I had told him about over the phone. Come to find out, it had to be requested before the contractor came out to do their initial inspection and I could always call to add things on.

There was a screen in the pool that needed to be replaced. The guy from Ultra Pools looked at that and replaced it. He had the screen in his truck. He got that fixed so the pump was running better. He got it balanced out between the pump and the pool sweep. He came back out later and saw that there was an issue with the pool pump not working properly. I couldn't figure it out and it wasn’t covered by the insurance. He mentioned to me that he could get some parts for me for that to get that fixed, and I told him to go ahead and do that. Everything went fine. He was very nice, too. He’s like the pool whisperer. He came on a Monday and then came back up Thursday with the repair parts for the pool sweep which was separate. He's pretty good.

We were getting air flow, but the AC wasn’t cooling. The technician came in, took a look at the compressor outside, went to his truck, got a part and changed it out. This is the second claim I’ve made. I just bought the house less than a year ago and I’ve had American Home Shield since July. At the beginning of winter, we turned the heat on the first time but it wasn't working. So, Total Air Care came out and dealt with the heater. It has been very easy and nice to go on the website and place the request. Before I could get off the site, Total Air Care called me because the site had already handed off the claim to the vendor and the vendor was right on things. They came out the next day and it all went very smoothly.

SWAT Plumbing came out for our recent claim and it went great. The contractor was nice, clean and practiced social distancing. He also explained everything to us. And it’s fixed now. He was very good. We filed a claim on the AC too when it wasn’t working and that also went really well. So far, we’ve been really happy with American Home Shield.

I had Home Shield for another house that I owned and they were great. For the price and the quality, I thought it was the best one. I had a claim and J & K Plumbing came out. They were wonderful and everything was resolved.

Having Home Shield makes things easier. I don't have to keep track of which thing I bought when and what manufacturer’s warranties are where. I’ve got enough of that to keep track of. It’s been a rare exception that I’ve had somebody come out to fix something who wasn’t actually good at their job. It only happened once so AHS seemed to have relationships with good contractors.

I submitted a claim for my air conditioner but AHS didn't have the option of pre-season tune up so I just clicked "Other". Gary came out and he seemed very knowledgeable. He was very talkative and very informative. He was very nice.

Keepin It Cool came out for a dryer claim with Home Shield and the service technician that showed up was clean and presentable. I felt like he was doing a thorough job. He replaced a fuse, put the thing back together again, and the thing started heating up. A couple of days later, I did a load of laundry and it ran for a tiny while. But it stopped working and I had to turn around and tried calling the tech directly. He told me that I had to resubmit on the website again and they would go through the steps to be able to come back out again. They did that and came back out. The same fuse had blown again and they replaced that, too. And it heated so, it was working fine. I agreed and he left.

Zerr Appliance Repair was great. The technician was really personable and he's got great customer service skills. He was really nice and he comes off very genuine. In fact, all of the contractors have been great. I'm waiting on one to call to me today. I put another order yesterday and I also got the thing saying that it's assigned yesterday. I even told a girlfriend about American Home Shield. She's buying a house in Brownwood and needs the home warranty, and the seller is paying for it. I told her everything has been great with the company and I've not had any issues. As a matter of fact, my renewal is coming up and I am gonna renew. So it's been a good experience.

E & A was very fast, prompt, and professional. The contractor kind of told me that the starter was not working and that he replaced it. He was in and out in less than 30 minutes. The AC unit wouldn't start and my husband tried to see if the blades were running. He pushed the blades with a small stick and it would run. But eventually, once it reached the thermostat, it wouldn't start again. When I purchased the house, I had to call someone and it was kinda annoying waiting on something. But AHS's response frame was pretty fast, which surprised me. I did everything online, didn't even have to talk to anyone. I was really impressed.

The tech was very knowledgeable and well-spoken. There were no games. I happen to be an engineer by trade, so I was prepared to have somebody come in and find numerous things wrong with a 3-year old Bosch dishwasher. It turned out to be a very small piece of glass stuck in the pump. From what I told him it was doing, he took it apart, found the problem, put it back together, and it worked fine. There was no calling a part bad so for somebody to come fix something without requiring parts shows a level of integrity that you don’t find in people servicing appliances.

I'm extremely disappointed with American Home Shield and that their email system is not monitored. I called in on or about April 12 for three separate claims that were electrical only. There was no HVAC or any of that. They were all covered under one service. I sent them and corporate documentation that on that date, April 12, I had paid the $75 fee through my American Express.

When the contractor first came, they told me that they’d come out and assess the situation, then they’d send someone to detect the leak, then they’d send someone to repair the leak. I asked how long the process would last and they couldn’t give me a clear-cut answer. The first plumber who came out and detected the leak refused to work. He also delayed the process by at least a week. I finally had to get my own plumber to get it fixed because their plumbers couldn’t come out as early, and the water was spreading to the dining room and living room area. It worked out very well for me in terms of the whole wooden floor in the dining area and living room area was buckled up just because of this delay. I was disappointed that AHS didn’t pay up the amount which was in the contract. They gave me some answers that this is what we had to do. Plus, I'm the one to pay up the whole thing.

The guys from Sub-Temp were good and really professional. They went straight to the problem and explained it to me. Their tech left me a number and told me to give him a call if I had any issues. We live pretty much out in the country so it's slow to get contractors here. But once they get here, they get to the problem.

The switches wouldn’t work so the tech from Ragan & Molinet Electrical fixed it for me. I don't know what all he did, but it's working fine. He was very good and very professional. The first year I had the warranty was because I bought the house and it came with it. And then, I decided to renew it just in case. I’ve had lots of furnace issues and the furnace is almost 30 years old. I don’t know why Home Shield doesn’t replace it. It’s inconvenient to have somebody come out once every couple of weeks, and then pay. I’m not happy about that at all. Home Shield said, “Well, as long as it can be fixed. It really has to be, like, dead.” But it gets expensive for me.

The freezer door would not stay shut. I put in a claim online with AHS and in less than a week, a tech came out. It was fast and the tech was great. He tried to repair it, then there was something else going on and I ended up getting a new refrigerator freezer. The old one was probably old enough because they couldn’t get the parts. But the tech did a great job, and he was very professional and very nice. I would want him back. All in all, AHS has been very helpful and they have always been responsive to my questions. I’ve always been pleased with them, except for the plumber that they sent who I did not like. But the second time that I needed a plumber, I told them I didn’t want the one they sent before and they were very gracious. They worked with me to get a different plumber.

We submitted a claim to AHS because there’s hot water coming out of the cold handle and scalding hot water coming out of the hot water handles. When we had them initially come out, they thought it was a boiler issue. Then the first boiler specialist came out from American Home Shield, they checked everything and said, the boiler’s fine.

I had issues with my air conditioner so I got online and went through the Home Shield thing. I did everything online. I didn’t even talk to anyone, which was a first for me because I’m not usually comfortable with that. The claim went superbly. This is probably the easiest process I’ve experienced thus far. Online, I was asked if I was having issues and I clicked the appropriate boxes. A dropdown menu came up. I then pressed submit. Everything was scheduled for me. I got an email in a timely manner then a representative called me to tell me about my deductible.

I went online when I submitted a claim to American Home Shield but the internet portion of it wasn't working and it wouldn't allow me to go into the site. It would just keep on telling me there was an error. So, I called and the rep said they will have the contractor out as soon as possible, which they did. The garage door opener wasn't operating correctly. First, the bolt that screws in broke and melted out, which was shorting the unit. Then, it would just randomly work. So, the technician came out and looked at it, and they said it was cosmetic.

I had a couple of bathroom fixtures that were leaking and the guy from Glover Plumbing repaired them fairly quickly. I have another plumbing issue that's going on and I don't know if it's a plumbing problem or a dishwasher problem. But the way the system was set up on the internet where it didn't allow me to put any information in of exactly what my problem would be. So I had to call in a service request. Other than that, I've had a very good experience with American Home Shield and I encourage other people to participate because it helps with unexpected expenses. It's so easy too because a lot of local people won't work on your appliance unless you buy it from them. AHS alleviates that problem.

The pilot light on the pool heater malfunctioned and burned out. That was why we couldn’t get any heat to the pool. The tech came out on a Friday morning and diagnosed it straight away. He told me that he ordere the part and he left. I thought it would take a few days because of the current crisis. But he emailed me on Sunday morning to tell me that the part was in and he would come over Monday morning. They came out on Monday and it was all fixed by afternoon. They were timely and professional. They did the job within three days. I was very, very impressed.

I used American Home Shield on my garage door and they got somebody to come in and take care of it fairly promptly. The guy was well-versed in working with garage doors. It was an old motor and it took him a little bit of time to get it fixed, but he repaired the thing and he was polite and courteous enough. It was a fairly reasonable experience.

Flow Masters was great. The guy who came in did his job. He was wearing a mask. The garbage disposal wasn’t working, so he came in, checked all that, made sure that it wasn’t working, and put the new one in. He was able to come out pretty quickly. We’ve been with AHS for 24 years. The biggest issue that we’ve had is that sometimes they send companies that are so fly-by-night that they don’t know what they're doing. One time, somebody put in the wrong air conditioning unit. We had it for six months and we didn't realize it until we tried to turn the heat on and it didn't have any heat. It didn't have the right kind of heat to heat our house. It wasn’t comparable to the old unit that we had.

The dishwasher was leaking. It started leaking in October of 2019 and American Home Shield assigned a company called Sharper Service Solutions, and they came out and attempted to repair it five times. The gentleman never was able to identify the problem. It was like a guess-and-check type repair. He would order parts and put them in and it would still leak. So then, he refused to repair it the last times. So, I asked American Home Shield to assign a different contractor, somebody local that I have worked with before.

I had my system checked before the summer heat really hit. They had to replace a component in my air handler and one in the actual compressor. So it was perfect timing on my part. The kid that came out here was Danny and he owns the company. He was very professional. He was on time, which was really helpful. I was very surprised with Temperature Techs. I’ve been dealing with Fire and Ice and they are freaking worthless. When the guy from there came out here for the same problem three times in a row and they still didn’t fix the problem, so I finally told American Home Shield to not send these people again. That was why they sent Danny out and he did fantastic.

At first, I was very satisfied with AHS. But not anymore. Everybody makes an error but when you're charging people money and you're not giving the service back, that is terrible. In March, I mistakenly booked something for the bathroom. I called AHS about it and asked the young lade to cancel the claim for the bathroom as I meant to file the claim for the stove. But she did not cancel it.

We had two gas leaks in a couple lines and a carbon monoxide leak in the furnace. The response was quick. We got somebody out right away. The contractor put in a new valve, tightened the other connection on the other one, and then had to put furnace cement somewhere in the furnace to stop that carbon monoxide leak. They fixed it. We were extremely happy with it. I would recommend them.

A1 Quality Doors was in and out. Their guy knew what the problem was right away and he showed us which parts he switched out and what exactly he did, and he even went an extra step further and he programmed my remotes. I had just switched over to Home Shield. This garage door was my first claim. The claims process was a lot faster than I thought it was gonna be. I had First American Home Warranty, and they’d be like, “Oh, we'd be there in two days or three days or they'll contact you.” With Home Shield, I filed the claim and it was done right away. I've heard nothing but good things from people before about this warranty. I've liked it so far.

The tech from JV Pools was good. He was precise and he knew the detail. He went above and beyond his duties to make sure I was satisfied and to make sure that there was no other future problems or incidents. I had American Home Shield some years back on the Vegas property, which I then sold. Then, I got some more property and I had First American, but I wasn’t happy with them. In Vegas, the contractors who came out were the same -- they took care of the issue and they were communicative. They let me know before they were going to be there. The claims process of AHS is easy. You call and make an appointment, and they send somebody out. It does not get any easier than that.

When I went on and opened my account for the first time, it was easy to find my account and that was really good. On the first page, they made me check a box to move on to the next stage, but there wasn't a box that applied to what I needed to get done. So I had to say something different. But everything went very well. From the time I contacted the contractor, they were all here within two or three days. They told me they were coming. It was a rainy day when they were coming out and the tech said he was gonna try to find a spot to get out there and take a look when the rain stopped. Next thing I know, my pool was running, and I went out to find him but he had left because of the distancing. It happened so quick. It was really good.

Greenway Home Services came out and fixed my dishwasher recently. It wasn’t draining. The water was just standing in the bottom. I called the American Home Shield line, and they made an appointment. Then Greenway called to follow up with the date and the time. After they ascertained the problem, then they gave us an idea of how long it’ll be if they have to order a part, which they almost always do. We’ve had Greenway quite a few times. I’ve only had one bad experience, and they took care of that. Everything’s working fine now.

We had a leaking bathroom faucet at a sink in the bathroom and it needed to be fixed. The faucet unit needed to be replaced in order to fix the leak and make sure that it was not gonna happen again. I originally submitted my claim online to the American Home Shield website, and the response by email was that Immediate Response Plumbing was going to take care of servicing the request. And online, American Home Shield immediately took the $75 fee for a home repair. So, that was done in advance of Immediate Response of making an appointment to come and take care of the service requirement.

Initially, I had an issue with the pool pump and the contractor told us that the motor wasn’t working. They replaced the motor, but two days later, it stopped working again. We called them back out and they replaced the motor again. Two days later, it’s still not working and we have to call them out a third time. I just want the issue addressed in a timely manner. There have been times where we had to call somebody back, but never three times. I don’t think you should have to come out three times to fix one issue.

The first technicians Cecil & Sons sent were kinda inexperienced and couldn’t get to the bottom of the problem. I understand new people doing jobs when they start out. As long as they didn’t destroy anything and were smart enough to say, “This is beyond me. I need to get somebody else,” I’m fine with that. On the second day, Cecil & Sons sent out a more experienced tech and he got the AC fixed and back up. The coverage I've received with AHS was fantastic. They called me back within 30 minutes and were there within an hour.

Everything was perfect with our recent plumbing claim with AHS. It was super easy submitting the claim online. The contractor that came was friendly and quick too. It was really simple. He didn’t have to stick around for too long.

We had a problem with the washer and Appliance Service Masters fixed it. I just called American Home Shield for the claim. So I took the information over the phone and then they sent me an email on what vendor was gonna come. The man called an hour later after she set it up. Then, he told me the time that he would be coming and he called again to let me know that he was en route. The man was good. Normally, I'm not pleased with the services but this particular vendor was fine. He came in and did what he needed to do and explained to me what happened, and then he left.

I sell real estate and have sold AHS for years. I have a warranty on my own house and my son's house. It's easy to submit claims with them and the wait for the contractor to come out is very good. One time, Warhold Mechanical replaced the water heater. And another time, they worked on the toilet and did a new filler valve.

I had a leak in my faucet. There was water coming out of it and there was water leaking underneath the sink into the bottom part of my cabinet. I submitted a claim with AHS and they sent out a tech from Water Solution. His name was Jessie and he came in smiling and all happy. He fixed the faucet as well as the pipe underneath. He was awesome and very good. I loved him. He also checked everything before he left to make sure there were no little superficial leaks and so far, everything's working well. Other than that, the service was done in a very timely manner and everybody was really nice when I called. And it was the first time I did a claim online which was great because you didn't have to wait for somebody to answer the phone.

I submitted a claim to American Home Shield because the garage door opener stopped working. I called them and talked to a representative. I've been with AHS for a while now and it was my first time calling. It was nice. She was very professional. She told me the contractors should be getting in touch with me within 24 hours, and they did. It wasn't even 24 hours. The contractor was A1. He came at the time he said he was gonna be there. He got it done. It was perfect. I haven't had any issue so far with AHS and out of pocket costs for the contract people.

I was getting an error message on my AC unit. It said Error Code 41. It was a blower model fault. I have one of those Carrier Infinity units and it required a special kind of technician to troubleshoot that because it's not a conventional unit. American Home Shield sent out A-US because they were more specialized in the Carrier Infinity unit. Technician they sent was Kevin and he was really good. It was not an easy thing to troubleshoot. I found out that he had to work with Carrier and replace a motor, the connector cable and a circuit board. He finally finished the job a couple of days ago and it works fine. He did an excellent job. He even had the courtesy to call me today to find out if it was working right. So it was a great experience.

Economical Appliance Repair came out for my washing machine and it was great. The guy was really professional. He came with a mask and was really careful about what he does, with everything going on. I was very pleased with how he presented himself. As for the job, he knocked it out in 20 minutes and he was out. I've dealt with American Home Shield a few times. I‘ve had a couple of issues before but this time, they were fast and everything was done quickly. We had some pipes fixed before where the plumbers came out and tore my cement out, and I had to go out of pocket for that one. But besides that one time, American Home Shield hasn’t really given me issues with anything when I call. When I looked it up, I think they were one of the best ones out there at the time. I've had them for about five years already and it’s been pretty good.

My sump pump was not working one time. I submitted a claim online and AHS assigned a contractor. Once I called that contractor, their rep said that they don't service my sump pump. I called Home Shield to get another person and they sent the same contractor out to do service. I had to call back again and they finally put JR Plumbing & Mechanical Services as the contractor to do the job. The tech from there was really nice. He was fast and knowledgeable about my appliance. The sump pump has been working fine since he came.

I sent in a claim online and then the next day they called me and told me that Ace's Garage Door would be setting up an appointment. They came in and they did a good job. The technician knew his stuff. They put in a new spring but I had to pay a separate charge because the spring was not included in the warranty. I was really surprised that it didn't apply under the home warranty. I thought that it was part of the garage and it should've all be inclusive into the warranty. When I shopped around for other home warranties to do some comparison, the other home warranty was a little bit pricey for the yearly membership that I checked into. So I'm gonna keep this one.

I have an old HVAC unit and part of the reason why I got my American Home Shield warranty in the first place was we are considering on the sale of our property that they provide the warranty for. If the unit crashes, then American Home Shield will go ahead and take care of. We've had several issues over the four years we've been in the house and American Home Shield has been pretty good. They sent somebody out and they fixed the issues.

There was a leak outside the tub and we had a little bit hard time in describing online what the issue was. This bathroom is upstairs and the water started dripping under the bathroom between ceiling. The technician was nice and quick. He was really efficient. He did good. This happened in a rental property and my tenants had three children. So the quick service affected them very good. Everything went smooth and nice, especially the time being. I didn't have to wait for weeks and the problem was solved in one visit. They just to have to come back to fix the wall where they made the hole.

My water heater wasn't working one time and I called in a claim to AHS. I went through their automated system and I ended up talking to a rep the next day because I hadn't heard anything. The rep said that my claim was filed and htat I would get a repairman who would be calling me. Hawley Plumbing came and provided excellent service. Everything has been working like it's supposed to since then.

I had a claim a couple of weeks ago and it was an air conditioner problem. The contractors came out within a couple of days and it needed some Freon. And American Home Shield is the only one that charges extra for that. All the other ones, it's included. So, that’s a negative. Other than that, the response time was okay. I’m not thrilled with some of the contractors though. I placed a call for a plumbing problem and the guy's been out three times for the same thing, like the next day ‘cause he didn’t check things out quite good. But it’s plumbing and I really can’t fault somebody for something like that here ‘cause things like that do happen. So, I understand that.

American Home Shield is not good at all and I'm not impressed with Holiday Business Group so far. This is their third trip out here and the issue is still not fixed. They were supposed to come Friday but they didn't and they said they would be here today. He also left his equipment, the whole tester thing, on my counter. It’s been here for almost a week and he hasn’t even called back to say he missed it. So I'm frustrated. I'm wondering how he is doing his job if he left his equipment here. The rep at American Home Shield said that when he comes out, I can give it to him. But I feel like throwing it in the trash.

I am very happy with American Home Shield. Sears came out for an appliance issue and he fixed it right away. It was probably the best claim in 20 years. I called on a Thursday. And on Monday, he came right out. He was very professional. With the virus going around, he had gloves and a mask on. He sprayed where he touched after he got through with a Lysol spray. I was very pleased. American Home Shield has always done exactly what they say.

We got AHS because it was paid for by the seller of the home we purchased. I just picked their name because it was a name I knew of. Recently our fridge wasn’t working. I filed the claim online and I got the contractor’s name and I called them to see when they were gonna come. They came after a few days and the contractor was great, very nice and very professional. However our fridge is broken again and I’ll have to call them again. We’re lucky because we had another fridge that was working otherwise, we would've been without a fridge for about two and a half weeks.

We've had some good contractors. Kelly Bros Electric came out and they did a great job. But it causes the contractors problems the way American Home Shield wants to restrict the contractor’s ability to do business and do it the way that they would like to take liability for it.

Air Majesty came out for our recent claim regarding our AC. The contractor seemed like a nice guy. He called and showed up. He took care of it quickly and resolved our problem. For this claim, it was good. The previous time, when my evaporator coil was leaking, they said I had to do all kinds of crazy things to bring the thing up to code. The difference in the Freon cost. It was gonna cost $2,000 out of my pocket to get something fixed. And then they said they would give me a buyout if I wanted to replace the whole thing. And that coil, they said they’d give me $350.

We had a claim with American Home Shield for replacing the main valve water line. The main valve shut-off. First, I filed the insurance. I put a ticket and I paid my co-pay. Budget Heating, Cooling & Plumbing came in, did an assessment, and left after an hour. I continued to ask them to do an appointment. I was like, “Do we need to shut the water valve so you can come in for the repair?” They said, “Oh, no. Don’t worry about it.” They were gone. And the insurance said it’s a modification. The tech didn’t modify anything at the end of the day. They gave the insurance, “It’s a modification to the pipe,” and I had to pay another $185 out of pocket. It was the plumbing company who used the terminology, "It’s as a modification." I did see he didn’t make any changes.

I had an AC issue and the person from Total Air Care came out. He talked to me a little bit, went back, took care of the situation and was out the door in 15 minutes. It worked very well. But I still have a property in a mess because the contractor brought some stuff and left it in the house in Atlanta. Total Care sent a person who went looking around and he told me that I was gonna have to have the changeover switch replaced. I said that I couldn’t afford to pay the $500 to replace the Freon. So, I had to deal with the air conditioning not working and for two years, I had no AC. Then, when I had a little bit of money, I said that I was not gonna try and get this air conditioning fixed because I can afford the $500 that they were asking me for.

We were getting sulfur-smelling water bubbling up through the little spout at the top of our sink one time. I submitted a claim on the American Home Shield website. Their site was good and I was told that their contractor Neighbor Plumbing & Rooter would call. They did and their tech came over promptly. It turned out that we had a clogged line from the dishwasher and the tech unclogged that for us. The tech pointed out that there was something at the top of our disposal that kept water from spraying back into the sink which has already deteriorated. He pointed out that needed to be fixed but he didn't fix that. I would have liked him to if he had been able but it's 125 bucks a pop to get someone out to our location. Still, things have been good since he came out.

Since I've used Home Shield, they've always been quick. I submit claims online. I also got a program in my phone that gives me the list of whatever I needed to be covered and it gives me a time or a contractor. I've had two instances with contractors and both times, they contact me within a good time, at their word when they would show up, timely and personable. It's old-fashioned good service and I couldn't ask for more. For my last claim, the contractor was outstanding. I even gave them a callback and complimented the young technician, Shawn. He was very professional, timely and informative. He even put his little booties on over his shoes.

We were told that the Freon was leaking when we had our yearly service. I called American Home Shield and they sent Affordable Heating & Air out. They said that the condenser needed to be replaced and parts of the interior needed to be changed to be compatible with the new Freon that’s required now. They went ahead and did that and they did a great job. We've had a warranty with American Home Shield over 20 years and we've always felt like we got our money out of it. It saves us from having to worry about major repairs.

I went online and put the claim in for our AC. It was less than an hour that I got an email saying, “It's been assigned to Airmax and they’ll contact you.” And then the next day, Airmax contacted me and they were very responsive. They were able to send somebody out that day. And American Home Shield was great and we’ve had no problems whatsoever dealing with them.

My air conditioner wasn't working and I called in a claim to American Home Shield. Their contractor Weatherwise got sent out and the repairman who came was very good. We accessed our roof and it turned out that my unit was turned off. It was a very easy fix and everything went well. More recently, my toilet was leaking and another tech sent by an AHS contractor replaced the wax seal.

AHS had Cavalry Appliance come over and the technician was very nice. We had a problem with the refrigerator which had something to do with the compressor and he fixed it the first time he came out. The fridge worked great and everything was okay. But the second time, the Freon was coming out from somewhere and he couldn't determine where the opening was to fix it. He did something, but it didn't work and the next day, it was broken again. He said that it was impossible to fix, so we ended up with a dead fridge. American Home Shield said that the case was completed and they were supposed to replace it or talk about options. I called them yesterday and they were supposed to call me back to let me know what happens, but I've never gotten a response. I'm gonna call again. Other than that, they were responsive, they acted upon my claim, and they assigned technicians. So, I don't have any complaints.

We had GE Appliances come out to fix a switch and then my microwave. My window was 12:00 to 4:00 and the technician came at the very last moment. But he was very nice and friendly. I really recommend him. He was a great guy. Overall, I’m pretty happy with American Home Shield. I was able to file the claim online and it was pretty easy to do.