American Home Shield Reviews

I had an issue with my washing machine, and the technician AHS sent found out that the control switch had fried. It took almost a month to get fixed only because we had to wait on a part to get in and then the hurricane hit and that slowed shipping stuff up. But AHS was great. I'm very happy with them. I had an issue a few years ago where I had a fuse go out. I called them and the contractor came out and fixed it that day. Every time I've had to use AHS. it's been very quick and I'm happy with all my claims. They have been very helpful over the phone.

My AC wasn't turning on and I made a claim at American Home Shield. I scheduled a service online, and a contractor from Hospitality Heating and Air-Conditioning came out. It was the second time I've worked with the tech, and he was very professional and nice. AHS is worth it.

My garage door and thermostat got replaced, and I had a very good experience with American Home Shield on both claims. I submitted my claims over the phone, and it was easy but time-consuming. Their reps were courteous, professional, and they answered all my questions. The contractors that were sent out were also professional, on time and they answered my questions as well. They got in and out, and I really liked that. My dishwasher was repaired recently. The rubber part of the dishwasher that goes around that the water goes through into the dishwasher keeps coming apart. It was replaced, but it keeps falling out. I haven't submitted another claim for that because I'm not gonna pay $75 for somebody else to come back out here.

Before signing up with American Home Shield, I did some research because those things make me nervous. There’s a lot of negative stuff out there when you Google it but my brother and his wife used American Home Shield in Atlanta and his wife loved them. She swore by them so I went ahead and did it. In my experience, it’s easy to submit a claim to American Home Shield. The only catch is that the first contractor they will find for us will be in Northern Virginia. And we’re in Central Virginia. But I guess it’s because of where we are located. It’s very strange but this seems to happen even with GEICO Insurance.

I normally call in to submit claims with American Home Shield and oftentimes, I’m on hold anywhere from 20 to 40 minutes. The last time I called, I exclaimed, “Wow, I can’t believe somebody answered,” and then they hang up on me. However, I have also spoken with some really good people there, so I've had really great experiences with certain people and then not so much with others. I have a claim still in process for a HVAC situation and a contractor was scheduled but no one showed up. They called an hour and a half after the latest time they were supposed to be there and so hopefully, they would show up. This is the first time something like that happened because our interactions with the technicians who have been out in the past were fine. Nevertheless, I tell friends who ask about American Home Shield that my experiences are a hit or miss.

I usually do my claims with American Home Shield online because it's easy. And when I file an order when I need something, someone would call me within an hour, unless I file my claim at night. When I had problems with my air conditioner, the contractors AHS sent came out and recharged it. They did something upstairs once. I was not really excited about having to get an air conditioner at the time. But it was very good and I didn’t have to pay anything. All of my appliances have gone out. They were all 14 years old.

I called American Home Shield first for a maintenance thing. I wanted to see if it was worthy of a claim, and they said that it was and had somebody come out. The first contractor didn't know what was going on. They knew it was something to do with the gas and the furnace, but they weren't given the specifics on it, so they didn't have the equipment to be able to complete the job. I contacted American Home Shield right after they left and they sent somebody out to come and do it. The next contractor came and was able to get it taken care of.

The motor went out in the AC unit and I called in a claim for it. Then I talked to a live agent and told them what my problem was. They're always so nice and very helpful. I've used a particular contractor before, and I tried to get that same company. I checked to see if the company was still doing contracts with American Home Shield, and they were. Then they gave me the number for the contractor and I called and let them know I opened up a claim to have some service done. I love American Home Shield. They do a great job, and every contractor that I used always did well. So I'm pleased.

I called American Home Shield and they arranged to have someone come out. I’ve had three people come out and they’re all very informative and efficient. I’ve learned a little bit about everything that they’re doing so it’s a bonus. The first call was because of a leak around the base of the toilet. The first guy came out and pulled the toilet out and put a new O-ring in. He put several of them in for extra protection, and it worked. He repaired the leak from around, and then he put new caulking in. It was great. However, a couple of days later, I noticed that there was a leak from the tank so I called AHS again. They sent someone else out, and it turned out to be just a loose bolt. When the first guy pulled the toilet out, the bolt from the tank to the rest of the basin got loose and water leaked. He tightened the bolt and everything has worked fine since then. He was very professional and he did the work so quickly.

Lake Anna Doors recently came out for a garage door opener. We had called it in to a representative at American Home Shield who sent the gentleman out to repair our garage. He came within a couple of days, and he seemed very knowledgeable and was able to correct the problem fairly quickly. We would recommend them especially for this particular job. There have been some instances with the electrician that we haven't been happy with, but with this particular instance, we were happy.

Contractors initially came out for my washing machine and for my refrigerator since the icemaker that's not functioning. They had to come out a second time after the parts came in. The parts on my washing machine were replaced and everything's functioning fine with that. But with the icemaker, the contractor said the wrong part was ordered. He left and he ordered a new part. He finally came back and put the new part in but nothing changed. I still have a broken icemaker.

I've had American Home Shield for 6 years and on 11/21 the day before Thanksgiving I called to get someone out for my heating system and the contractor scheduled an appointment for Friday 11/23 from 10:30 am to 11:30 am, and now it's 6 pm, no call from contractor. I made calls to American Home Shield today. Spoke with Jan and Beyoka. Beyoka was rude which she told me that I need to wait 1 hour before she can reschedule another contractor.

We have been customers of AHS since 2016. They have never covered a single home repair for us. Today we finally canceled our policy. We have been without hot water for 6 days. They sent a plumber out a few days ago who was unable to fix or find a problem and was not able to restore our hot water. We were supposed to hear from AHS or the plumber about next steps, no one ever called or came back out. When we called for the second time since Tuesday and asked they send a different plumber they would only agree to do so if we agreed to pay for it? Why should we pay for it? We don’t even know what’s wrong or if it’s covered yet!

I paid AHS $600 plus $195 for the pool cover. One of the pumps on the pool stopped working after 10 months of cover. I phoned up and they said it was $75 to come out and look at the problem. They then phoned and said the pump was not covered. They could of told me this before I paid the call out fee as I explained correctly the problem. They now want me to pay $928 for next years cover. There is not a hope in hell of me renewing as I think the firm is a bunch of con artists

Service tech looked at microwave door. Said the glass was getting ready to fall out because the handle assembly was cracked due to regular usage. The door doesn't open or close properly. AHS said it was cosmetic. Not covered. I need to talk to someone in the dispute department, but no one seems to know how to get me to that department. I would like to get a response asap.

My wife called American Home Shield when our ac stopped blowing cold and they did a good job. They sent a contractor within 24 hours. We’ve used the warranty quite a few times. It has come in real handy. But the contractors that we come across in our area are just lazy and not professional. We’re out in the country a little bit, so there’s less options. There was one instance where we told them that the guy was ridiculous. When my oven broke he had my wife help lift the oven into the spot instead of bringing somebody out to help him. She ended up hurting her back doing that. But the ac has been cool enough after the repair. We called them back, because he was supposed to bring out our refrigerator, and we said he couldn't come back out unless he got help. AHS then called a different company.

I submitted my claim online for our garage door opener and it was very easy. I made my request, the contractor and I made contact, they told me when they'd be out and they were out when they said they would be. They diagnosed the situation and ordered the part. When the part came in, they came back out and put it in, and everything was fine. I'd recommend American Home Shield.

When our heater would not come on, we made a quick call to American Home Shield to file a claim. The service company called us back and set up an appointment. They were at the appointment on time, it took them 45 minutes to fix the issue, and they were gone. The quality of their work is excellent. We've been with AHS for one year and we just renewed with them.

I submitted a claim online to American Home Shield for my garbage disposal and the problem hasn’t been resolved. The contractor seemed very knowledgeable but when he came out, he said it was an electrical problem and he cannot fix it. So, I have to get another person to do that. I have to submit another claim and it will be another $75. I’m on fixed income so, I’m looking if I can try to do it next month.

When my refrigerator went out, I called American Home Shield and I was very satisfied with them. The contractor who came was nice and professional. He had to order a part so after a day or two, he came back and installed it. Since then, the refrigerator has been working fine.

The washing machine was making a loud noise and it wasn't working right. We called American Home Shield and they sent Mr. Appliance out but the repair would cost more than a new washing machine so they replaced it. Some of the service people that I get give me my military discounts and everything else. However, I sometimes want to get a certain service person but they don’t work with American Home Shield which was how I ended up with Mr. Appliance versus Maricopa Appliance.

We had a dryer that had some problems with it. The first contractor AHS sent said the problem was that we didn’t clean the vent, so he said there wasn’t anything he could do about it. My wife called AHS back another contractor came out and replaced four parts. The dryer’s working fine now. The only thing I would tell AHS is to make sure what’s actually covered with their policies. I’ve called about pool motors and found out later that it wasn’t covered under the policy, which I don’t know why. I thought they were.

The heating element in our microwave burned out. It was the unit that was put in by American Home Shield, got it for us about two years ago. It’s a GE and we’ve had a lot of problems with it. In fact, we’ve had three calls on it this year but they were fixed eventually. One time, we had to wait six weeks for a part but it did get fixed. My claim is usually taken care of very quickly within a day or so. We’ve submitted claims both online and over the phone but we tend to do it more on the phone now because one time we submitted it and then we had somebody come out and they couldn’t fix the problem because it wasn’t covered. If we had talked to someone, they would’ve told us and we wouldn’t have to pay $75 for a visit that we couldn’t even use. That was a disappointment and it soured us on online signing up.

We had a couple of claims with American Home Shield. The water heater broke and the drains in the bathroom sinks weren’t draining appropriately because the faucets were put in incorrectly. I went online for my claim and the turnaround time was the next day. The contractors, The Lindi Corporation, were great. They were right here in tow. They were fast, efficient, and they gave me all my options. I would highly recommend them. We haven’t had any more issues since the repair.

There was a 90-degree fitting that started to leak. I called American Home Shield rather than doing the online form so I could request the same company that did a nice job on a plumbing issue I had before. The owner of that small local company came out the last time and was able to resolve the issue. They were still on the list, so I asked for them to come out again.

Signing up for American Home Shield was a good decision and it saved me a lot of money upfront. I bought a new house and I had an issue with my electrical panel so I got service scheduled with their contractor, Absolute Electrical. It only took about a week for a turnaround of scheduling and then two weeks for completion of the service. The contractor performed the service in a timely manner and they were great. We were worried about a few cables, a couple of copper wires hanging out, and the guy was well-aware of all the issues. He was very professional. He sent me a confirmation later in the day that it was all done and everything was good, and then I was able to go over with him in person the issues that I was concerned about. He addressed them all and said that he would have it taken care of. I'm very satisfied with my AHS experience.

I had an air conditioner claim so I went online and submitted it to American Home Shield as I would prefer typing over talking. They sent out a tech who was very friendly and all he did was put in Freon. It solved the issue for about two weeks, and then they had to come back out for more Freon. The air conditioner has been working well since. When it wasn't working properly, it was kinda warm upstairs. AHS is very good and I recommend them.

When our heater didn’t work, we called the claim in to American Home Shield and the customer service was very good as well as the interaction with the rep. The contractor came and he fixed it. He was very professional, nice and helpful. This was my first call and I had a very good experience with them for being efficient and right on time. Plus, everything was done right.

I had a ceiling fan and a doorbell that went out. I submitted the claim online and American Home Shield’s website was user-friendly. It took a couple of days to get the contractor out which wasn’t long and we had a good interaction. He was friendly and did a good job. He explained everything he did. Having the warranty is pretty valuable and I would recommend it. If something breaks, I don’t have to worry about paying thousands of dollars to get it fixed.

We had a circuit breaker that kept tripping randomly, and we couldn't figure out what the problem was. Filing the claim with AHS was super easy and everything happened very quickly. The website was really easy to use. I was able to go on there and pay for the deductible right then. It made things efficient. Then, the week before last, our refrigerator went bad and we had to do one more claim.

I’m a real estate broker and I appreciate the National Association of Realtors discount. That was nice. I will use them for my clients and I would definitely recommend them to my colleagues as well. I had a great experience when I called a claim in for the AC. The weld on the drum was broken and it sounded like an airplane was taking off. It’s really hot here and you can’t be without an air conditioner. American Home Shield sent out people from Sawyer Construction and they did a good job. They came when they said they would and were early in the morning. They didn’t make me sit around and wait. They fixed it all up and everything was good. I’ve had one of the other home warranty places previously and they didn’t pay everything when they replaced something. I had to pay for the permit and this and that. With American Home Shield, I didn't have to pay anything extra. That was great.

The first time I had a plumbing issue, I suppose I had not read the contract carefully enough ‘cause I called my own plumber, got them to come out here and do all the work. I called AHS and they said that I have to call them first, get it approved, and then they could pay for it. I was a little displeased about that because it was about a $400 plumbing issue that we had inherited from the people that lived here before, and I thought we were definitely covered under that American Home Shield ‘cause it said plumbing. Nobody explained to me in the beginning that I had to have things pre-approved. It was just on a written contract in one of the codicils in there. And ordinarily, you wouldn’t think that that was an issue, but it became one. I don’t mind paying the 75 to have somebody come out and look. But it was taken care of on my dime. So, I felt like I paid for a service that wasn’t made available to me. But it was my bad and I accept responsibility.

I submit my claims both online and over the phone. American Home Shield responds online in an email but the call is a little faster for us. The contractors only do what they're told and they dare not go beyond what the company stands for. So, as far as I'm concerned, they are willing and able, but based on what the company is advocating at that time. There are certain things that American Home Shield can do and will do. But sometimes, they are confusing us to what they want to do or what they will not do. To the consumer, that's always somewhat of an unexplained understanding of what they do or what they want.

There was something wrong with our dryer so we called it in with AHS and they sent a technician the next day to check it out. It needed some kind of part and it took them another 3 days to get the part. The whole thing took around five days. But sometimes, you get somebody to come repair it the same day. After they fixed things it has been good. But if somebody would ask me about AHS I would tell them it's okay but it’s not the best.

I just bought the house in August and my Realtor gave a list of ones that her clients used, and I chose American Home Shield. I've been with them for a few months and the first experience I had was positive. There was something going on with our air conditioner. We called them and filed a claim. My fiancé dealt with the repair company and he was pleased. They had to come back with a part and the whole claim was completed in seven days. We had the day-to-day operations fixed by using fans while the air conditioner was being repaired where it wasn’t a big deal. I was pleased with the amount of time it took.

I did my first claim with American Home Shield over the phone and the problem got repaired hastily. The technician was real professional. Then the last time I sent in a claim, I did it online. American Home Shield's site was pretty easy to use. There were just five things I had to click on, and it took less than a couple of minutes. The tech that came out for my swimming pool was professional as well. It took a couple of visits to solve the problem. He had to replace the whole unit, so it wasn’t something he was expecting based on the description I gave. I just put down it was a leak. So he had to come back in a few days and had the pump replaced, and it's been working good ever since. My experiences with American Home Shield have been great.

Our AC does not work properly when it gets really hot in the summer. I called American Home Shield for it, but I wasn’t happy with the guys that came out. There were two older guys and I was afraid they were gonna hurt themselves at my house ‘cause they were so old. They were nice enough, but I wouldn’t use them again. One of them checked my Freon, then he puts his hand over the register and said it was working. But it wasn’t anything to do with the Freon. The weather was just not hot enough. And my heater is working great, so we’ll see what happens with the AC next summer. The guy also said that it was an old house, so he suggested to just sell it and get a new one. I called AHS back and their rep said that they would remove the charge, which they did. So I was happy with that.

My house is 17 years old, so there's always something going wrong with it. So far, my warranty with American Home Shield seems like a good thing for me. I recently used their service when i had a plumbing issue. I have two hot water heaters and in both of them, the power had gone out. I filed a claim online with American Home Shield then I talked to the contractor, Lindsey Plumbing Company. They called and set up an appointment. Then they came out and fixed the problem. I have used them before, so I kinda know their guys and they were good.

I used the phone to submit a claim for our broken dryer. The claims process was easy and the dryer has been working fine ever since the repair. The guy who came to do the work was very nice too. He did a wonderful job and I didn't mind paying him.

The burner was not turning on on our oven and we couldn’t get any heat. Also, our dryer was too hot. This was our first claim with American Home Shield and I was quite pleased with it. I've worked with the folks from One Source that did the work before. So we were familiar with each other and that made it easier. Also, they were able to juggle their schedule because my wife and I work out of the house quite a bit and they were able to come in and do the first visit. They were very flexible to get here when we needed them and that was quite nice as well. They had to order parts and then they came back with the correct parts. We were hoping for a new oven but that was silly because it was just a component that was easily fixed. It took a week and everything seems to be working just fine.

The icemaker froze up on me. I kept on cleaning and it would come back again and again. That thing had to be replaced. AHS sent Kingston Refrigeration out. They were very efficient, very professional and very nice people. They ordered the part, came in and replaced it. But one thing about American Home Shield's system that needs to work better is when you call in to talk to somebody. That takes over an hour and a half and then when we get somebody they would say, “Our computers are down. We can’t help you," or sometimes, “You have to call back again tomorrow.” So you end up holding for nothing.

We had a fairly new washing machine, but it was starting to bang in the spin cycle, and when the technician AHS sent came out, he was able to diagnose it pretty well. He understood what the problem was and he ordered a suspension kit for it. He came back when the parts came in, put it in, fixed the job and it's been working fine ever since. American Home Shield has been very cooperative. We haven't been with the company that long and it's been the same technician coming out. He's delightful and very pleasant. He gets right to the problem and is very capable. We liked the guy.

American Home Shield sent Bue Star Plumbing of Rowlett, TX when I made a claim for a cracked tank on the toilet. Dane and Brady, told me in their experience American Home Shield wouldn’t cover cracked tanks and then reported to the home warranty company in their experience porcelain doesn’t just crack on its own, in spite of the fact that there was no evidence of misuse, so that the warranty would not cover the replacement in hopes of making more money independently. Tanks are covered under the warranty I purchased. This is the second plumbing service that has attempted to make more money by bypassing the warranty company they have sent, these were different incidents. I know 3 master plumbers so I know what is needed before calling for warranty services.

We had a garbage disposal problem. The sink was stopped up and we couldn't use one side of it. I filed a claim online with American Home Shield on a Sunday and the contractor came out Tuesday. He called when he was on his way, arrived at the time he said, and got the issue fixed. I've been satisfied with American Home Shield's service that's why I’ve been with them for so long. I've been with them for 10 years now and I have recommended them to several friends.

The switch that shuts the lock in our heater stopped working right, so we called American Home Shield and submitted a claim. I told them what was wrong and our address, and they had somebody come the next day. The whole claims submission process was very easy and painless. The company that came was very nice, polite, clean when they were working, and quick. We've been with American Home Shield for four months now and they have been very good. They are very quick in getting things done. Also, for what you get for the price, they are well worth it.

Submitting a claim with American Home Shield can sometimes be a pain. It’s relatively easy to submit it online, but they may not always have the right description of the issue for you to select. However, I understand that there are so many issues that could go wrong and generally, they let you know whether the issue is covered or not. The contractors have been good. I've had more trouble with American Home Shield than with anything else and that is with respect to satisfying what I thought the contract said versus what the fine print may say.

I submitted a claim to American Home Shield to get somebody and fix my drain issue. I couldn't do the dishes so my kitchen was a disaster and it drove me insane. For this issue, I went online and used the website and clicked through. I got a call the next day and they told me when somebody would come and take a look at it. The contractor came while I was working so I had my dad let them into my house and they were finished before I got home. I appreciate how quick AHS is with everything.

I called American Home Shield and told them that there was a problem that seemed to have resulted from the coil of our ac being replaced because it wasn’t a problem before, and they said that they would issue a recall. I contacted my local AHS rep to make sure that it went smoothly. They did come out but they rejected the claim that it was a result of the part being replaced. It was not covered and it would have to be out of pocket. So I'm having to live with it until I get the money to take care of it.

It's been a good experience with American Home Shield. A few months back, I had a claim with them to fix the ice machine. They also replaced the garbage disposal. I usually submit my claims by phone as it's been easier for me. Then, it would take them about two days for a contractor to come out. So far, the techs they've sent out have been pleasant. They came when they said they were gonna come and if they were gonna be late, they'd call so they won't interfere or mess up my plans.

I have American Home Shield at two of my condos, one in Pennsylvania and one in New Jersey. I've used them for about 15 years. I had another company in New Jersey prior to AHS. It was very good but they went out of business. I had to change and I went over to AHS. Every time someone comes into New Jersey, and they give me a price for the repair, I go to my own contractor and it's the same price as AHS. And they give me the payout. I wrote to them and they never answered me. I couldn't get a price that includes the equipment that is the same as their contractor where AHS supplies the equipment. It happened once in Pennsylvania, and it happened three times in New Jersey, where I took the payout, rather than hire their contractor, and it wounded up being less expensive by taking the payout, by the amount of it.

The dishwasher that came with the house when we bought it stopped working. I saw that my American Home Shield warranty covered it, so I filed a claim for it on their website. Since I work in IT, submitting online was easier for me. I then received a call for clarifications. Everything went well when the tech came out and tried to diagnose and fix the dishwasher.

Our dishwasher wasn't working right. I submitted a claim online with AHS and they sent out a technician. He fixed it but it still wasn’t working right, so I had to call back so he can come again to recheck it. Apparently, he couldn't fix the dishwasher and it got replaced. But everything was good and he did a great job. He did all that he could do and everything was clean. Also, when I spoke with AHS' reps, they were fine but I had to wait almost an hour to be able to speak with someone. I would recommend them anyone.

I had a leak inside the wall as a pipe got busted. The contractor that AHS sent was great. They went above and beyond to do what they needed to. They came out on a Sunday on an unscheduled visit to fix it as I’m about a 100 miles away. I’m very pleased.

American Home Shield's online site was really easy to use when I submitted a claim for the dryer. Then, Sears came out and the tech was really knowledgeable. She told me what was wrong with it and ordered the part. She left her cell number and said that she would deliver the part to my house when it comes in. It took less than a week then she fixed the dryer. She was really professional. I couldn’t ask for a better transaction at all. I’ll probably renew my contract with AHS when it’s time to renew it.

I had an issue with the garage door. I submitted a claim online with American Home Shield and the process was very easy. At the time, the technician was actually in the area responding to another call but the customer cancelled. So he called me and he was able to shoot right over which was close by. He introduced himself when he came in and was very friendly. I showed him where the garage door motor box was and I had a ladder handy, so he got right up there. He took the motor box shell off, looked inside, and described what was going on. He knew what the problem was and said that he got the part.

I have three contracts with American Home Shield and it gets really crazy sometimes with some of the contractors. Once, I called American Home Shield up and set up for a technician to come, and the representative sent out Sears for me. That was interesting. The dude looked at the stove and he was not a real friendly dude. He was just okay. He decided that I needed a part and he went ahead and ordered it. He had the part delivered to me and then he was coming back to install it. But something alerted me that I was gonna have to be paying Sears maybe for the part. So I called American Home Shield to find out what the confusion was. I let them know that I wasn’t gonna pay for the part because it comes with the agreement that I have with American Home Shield. A different person came back and put the part in, and everything was great.

We have had three claims with American Home Shield and they have been fine. Recently, I called them for the air conditioning and the contractor came out in a timely manner. They had to make two visits because they suggested two options and I had to think about it. I finally decided on what to do and they fixed the problem. Since then, everything has been good.

I've had a good experience submitting claims to American Home Shield. I just go online. There were also times that I've called in and the representatives have been very good with handling the claim. They listen to me and find out what my problem is then they usually take it on from there. The contractors they send out seem to be good as well. They know what they're doing and are very professional. In fact, the last contractor I had was very confident about what he was doing. He knew what he was doing and he explained everything to me. He worked on my ice maker and my washer and dryer, and he was good. The home warranty is a good service to have in the long run and I've been recommending American Home Shield to everyone.

We just took out our American Home Shield policy and we called them for the first time for our air conditioner. It was freezing up. The whole system was a chunk of ice. AHS then set everything up and their contractor was out here very fast. We called on a Friday, and we had someone out here by Monday or Tuesday. The techs did a good job and our dealings were very professional.

Our pool pump was burned and it needed to be replaced. I went on the computer and I submitted a claim with American Home Shield. It's a lot easier to do it that way than to be on the phone, especially when it's something that’s not very important like air conditioning. A contractor from SunBright Pool Services then came out. He checked the issue, fixed it, and told me what was wrong. They did their job and it was a pretty good experience.

The power went out on our ground floor and we couldn’t find a breaker for it to fix it. We’ve got a lot of breaker boxes in the house and when Rush’s Repair Service came out, it took the technician a while to figure out that it was actually the next outlet. It was working so we hadn’t looked at it. But when it got down to it, it was the next outlet. He was exceptionally good and that was one of our more positive experiences with American Home Shield. But we've had them ever since we bought the house in 2011 and that is not always the case.

The warranty saves me money when I have major problems. I’ve only had to pay the service fee. Before I got it, I would have to pay a lot of money out of my pocket upfront. Now, I’m just paying a monthly bill and it’s like I don’t see that. When the dryer wasn’t drying our clothes, American Home Shield sent Greenway Home Services out. I had submitted that claim over the phone and the contractor came out the week after, when it was better suitable for me. They could’ve come quicker but it wasn’t good for me. Prior to the visit, the technician called me and let me know he’d be there at a certain time, and he was. He told me who he was and he asked me what kind of problem I had. Then he went through and found the problem. He knew his job. He was very professional and knowledgeable. I love American Home Shield and I would recommend them.

I've filed claims for an electricity issue twice, a heating problem once and an AC issue twice. The first call was for the AC upstairs. It was not blowing and sporadically coming in and out. Comfort First came out for that unit. I haven't had any complaints with AHS contractors. I have had multiple returns because the contractors would try one thing and it would seem to work, but two hours later it would stop working. However, that was pretty normal as I’ve experienced that with everybody else too. Our experience with American Home Shield has been amazing. The copay is not bad at all. I keep telling people that I will renew it next year if I can.

I've had AHS for over 20 yrs. The longer you're with them the lesser things they cover! My washing machine broke down and according to the technician the transmission broke and when I called to follow up with AHS I was told that the technician's report was due to overloading the washer. How can you overload when you know that it will not be a clean load and the machine will hardly spin.

Save your hard-earned money and go someplace else! Currently I have a washer that got delivered (because they AHS couldn't fix our washer and replaced it) from Home Depot and sitting in my basement. Past 2 weeks have been a disastrous nightmare because my husband and I have spent a ton of time on phone and chat with AHS agents to schedule someone to INSTALL the washer and HAUL the old one. What do we get?

Updated on 12/20/2018: I had already written a complaint in mid-November. After sending a guy out to look at unit not working and him giving us a very high quote and putting on his invoice slip $800 from AHS they refused to pay. They said something about ductwork was not correct. AHS had been repairing the unit off and on for 20 years and never a mention about a duct work issue.

I have had several calls this first year in my new to me home. On 10/29/18 I needed my furnace looked at. The contractor was quick to respond and tried a couple different things then found a heat Pak was burned completely thru. My furnace is 23 years old and the part is obsolete. Now because I thought I was covered, and because AHS covered this older furnace... I have to have a new furnace and will cost me $1100 out of pocket. Not Cool. I have been jerked around for almost a month now with no heat... Never a call back unless I initiated it and today I lost my patience...and got a call telling me how much money that I don't have. I will need to keep my children warm. Shouldn't let people think they are covered when if they have an older home. They are not!

There was a problem with our shower recently. Instead of filing a claim online, I called American Home Shield to submit a claim because there's one plumber I don’t like and I wanted to make sure I didn’t get him. Submitting a claim was easy. The plumber they contracted called me thereafter, set up an appointment and everything went well. Apparently, we just had a clog. He fixed that and was done and out of there within five minutes. It was easy. Now, the water comes out so we can shower. We've had American Home Shield for about 10 plus years and we've had several things fixed. I would recommend AHS to anybody.

A couple of my vents weren’t blowing strong enough, so Hospitality came and checked it out. The contractor was very professional and timely, and he did the job. The issue was more of a setting, and the guy showed me how to adjust the settings on the unit in the attic. I usually submit the claim to American Home Shield online. Doing it that way is simple, and I can do it at work -- I don’t have a very strong cell phone signal at work. It is my second year with American Home Shield already and they are more cost-effective than the previous company I had. Their rates are pretty reasonable, too.

I had a claim with American Home Shield for our faucet. I usually submit our claims online and I get a call within 48 hours after I put them in. The contractor they sent was someone we already had before and our interactions with him were fine.

Our refrigerator quit working so I filed a claim online and hadn't heard anything so I called AHS up. The company that was supposed to contact me had some issue. But I was satisfied with the way things came out. The reps knew what they were doing and took care of the problem. They sent out ABC, who determined it was the control board, so they had to order that. That was the bad part because we had to wait for that to get here. So we were without a refrigerator for quite some time. But the part came and they installed it. Now, we're back in business. The quality of the repairs was excellent.

The contractor AHS sent helped me locate the problem and I’m perfectly happy. But he had to go away because he had another call and we hadn't clearly identified where the hole was yet. So I cut the wall out where we anticipated the leak was, which I was a little surprised by that. I thought maybe that was something he would do. That same day he came back and repaired the leak but he hasn’t repaired the wall.

The garage door wouldn’t open and needed to be reprogrammed. The tech AHS sent was very professional. He did his job and finished in about 30 minutes. It was a good experience and I would recommend AHS.

Our garbage disposal wasn’t working and I submitted a claim online to AHS as it was easier. However, the real issue I had was that the A&E Plumbing contractor said they have to call me to schedule the appointment, and a tech just showed up. I happened to be at home, so it was fine. He didn’t know that A&E hadn’t contacted me and he said that they were supposed to, so I never knew if it was just an oversight on someone’s part. Other than that, the work that he did was great. He ended up having to replace our disposal as it didn’t work anymore.

I submitted my claims to AHS on the internet as it was easier that way. Then, they called me back and set up the date and the time for the service. I've had American Home Shield for five years now. We've had them in our previous home and all of the claims process I've had with them have been pretty smooth and they have provided good service. When I wanted the locks changed at this new house, Capitol Security & Lock came out and my son said they were nice.

It's fairly easy to submit claims to American Home Shield over the phone. But sometimes, it's hard to understand the representatives. My most recent claim was for plumbing and the contractor they sent out for that was good. I've never really had any issues and since the repair, the plumbing has been fine.

My garbage disposal was broken. I submitted a claim to American Home Shield online. It was easy. The contractor called me and set up an appointment. They came and looked. They had the piece to change it and came back and replaced it. It wasn’t difficult. I always had a good experience with American Home Shield and I'm happy with it.

The outside fan of our AC was working, but the main unit wasn't and it was not absorbing the heat. I sent a claim to American Home Shield online and it was easy considering I work almost seven days a week. After 24 hours, I got a fix. The contractor took some time in between to fix the AC, but it's working fine now. I had a very nice experience with American Home Shield.

When our light no longer worked, I submitted a claim to American Home Shield. I did it online because if you call them, you would be on the phone for 45 minutes. The hold times are super long and it almost makes me want to terminate them. I also wish I could tell them online when I find some contractor that I don’t want to be paired with without calling. Their plumbing contractor was horrible and I’ve had them put on my file not to send them anymore. AHS doesn’t have a way to make sure it doesn’t and the only way I can get a different one is if I call in because they were probably right-left busy. So, they always get assigned to my account, and I don’t like them. On the other hand, the contractor for the light was absolutely wonderful and I couldn't have picked a better one. Sometimes with the warranty service, I have to go with whoever is on their list but this one would've been on my list if I could’ve picked my own. They were fantastic and responsive.

We have a tankless water heater and it was getting an error message. We called American Home Shield and they sent out Iwig. We haven’t had them before but I was very pleasantly surprised. They were very friendly on the phone. They were also nice and helpful. The guy who came out was very informative and gave us some good tips on how to keep our water heater in good running order. It was a good experience and I liked them. It ended up being an airway restriction. Something got into the airflow that goes to the outside. Since the repair, everything has been fine. We put a better screen to keep the spiders and bugs out. So hopefully, we're not gonna have that problem again in the future. We've always had good luck with AHS and I would recommend them.

I had a pleasant experience with American Home Shield. There was a noise in the blower motor, and the contractor checked it out and said that it had to be replaced. They ordered it which took some time to come in, but when it came, they installed it and it’s been fine since. The technician was very pleasant.

I submitted a claim with American Home Shield for a broken intake valve for the toilet and they handled it well. Compared to others that I've used, AHS' website was easy to navigate. I opened the ticket on a Saturday, so the process didn't start until Monday, and the issue was resolved within four days. They contacted the plumbing company, who then contacted us fairly quickly and came out to fix the issue. And then, our experience with the contractor was topnotch. They came in, introduced themselves, assessed the situation and told us exactly what they needed to fix. They fixed the valve and then, since they were already here, they asked if we had any other issues with plumbing and said it wouldn't cost us any extra to have them fix them. We didn't have anything else for them to fix, but it was nice for them to offer.

AHS should make sure that they’re accessible, where people could get and talk to them, so they could explain the issue. It’s hard to get in touch with a person that I can talk to. They put me on a waiting list, and I wait sometime around 10 to 20 minutes to get in touch with somebody. Time is more valuable than money, and people don’t have time to sit there waiting for prompts. It drives me crazy. Other than that, they’re okay. It would take AHS less than 24 hours to send someone out to our home and that's pretty prompt. We had a check valve that was leaking. The contractor fixed it, but it leaked again. The guy who repaired it did a decent job. But I guess he didn’t check it out when he left. Nevertheless, he came back and it was fine. The contractor did his job and he was very good. Also, I wasn’t charged for the second time.

We had two HVAC units for the home. One of them was a little older and unfortunately, it wasn’t able to provide cool air. So, we made a call to AHS, and then they contacted Comfort First. And then Comfort First contacted me for the appointment. They found out a couple of the circuits within the system were not functioning. They had to repair them. The contractor sent was very professional. He communicated everything as he went along. We were really pleased.

My most recent claim was I was getting my heating unit serviced for the season, and the repair man could not get one of the furnaces to start so I had to call in and pay the $75. He was here already, so he went ahead and fixed it. All he had to do was turn on the rider and it started up. Submitting the claim was easy, though I get put on hold with American Home Shield. I was on hold at least 40 minutes before. Still, they’re very helpful and knowledgeable. Also, the tech is a great guy. He’s been here several times ‘cause we had to get them to do our maintenance, and he is very conscientious and personable. We’ve had a lot of things fixed in our house over the years with American Home Shield and we're big fans. We tell people all the time about them.

There was some sort of switch that broke in the AC and it ended up flooding the house. American Home Shield tried to get somebody to be out there within a certain amount of time. I was treated with respect by the reps that I dealt with. They were very courteous. The company that they put me in touch with contacted me. The one problem I have was that American Home Shield said the company was the one for the area, but yet, the people they put me in touch with were over 200 miles away, and they certainly couldn’t do the job. So I had to call back American Home Shield and asked to put it under emergency expedite, so they could find somebody else, and then another company came out. I don’t think American Home Shield knows where the people are. They just plug in a list, and whoever pops up first on the list gets the job. But that could be somebody who is miles and miles away, and it’s not convenient.

My water heater was leaking and I found my paperwork with AHS. I called them and they took care of it. The contractor came in two days and they were friendly. They told me what was happening. They were here for like an hour, doing everything and then they left. I ended up with a brand-new water heater, which has been working good.

My dishwasher was not working. There was no water coming out of it. I submitted a claim over the phone to American Home Shield. Thereafter, the service contractor came out a couple of times because they had to order a part and it took about a week. They came at the time they said they were going to.

Called to place a service request for a leaking toilet bowl on a Wednesday. By Friday had not been contacted by the plumber they were scheduling. Called to followed up and told there was over an hours wait time. Made several more attempts to talk to someone with no success. Later on found out the contractor they were using had an "F" rating with BBB. Don't expect "service" from their customer service dept. Suggest having a good book handy when you call them.

Enrolled in the Pick 10 plan in June to start in July 2018 (have to wait 30 days for coverage). Coverage started and then our AC compressor goes out. Called and requested service only to be told that the part was covered but we would be paying up to $800 to the service provider for freon. Canceled work order and went with our own HVAC tech to repair our AC. Filed a claim with AHS for reimbursement that was denied. I was lied to. My policy should have been canceled per my request immediately after the claim was denied.

I'm new to AHS, I changed home warranty as the reviews they had last year made it seem as their customer services was great. I recently submitted a request for a plumber. The company they used send a plumber that was on the phone the ten minutes he was at my house to say that I had to put caulking on my sink. There were 2 different leaks coming from the valve and the faucet. I called customer service for a go back. They decided to send another company. The second plumbing company came over and confirmed what I knew that besides having to caulk my sink I had 2 leaks and also 1 leak from the faucet.

I had an issue with my Gas Furnace not working. I was able to get a claim placed very quickly. The company they sent out was very professional however was not able to fix the issue. They need to order parts. They could not give an estimate on when they would be back to fix. I have called AHS several times and was disconnected 3 times after holding for over 20 minutes. When I finally got a person they noted they had to reach out to the technician for an update and promised a call back within 2 hours. 4 hours later I started the hold process again.

This company is such a joke. I have had the home warranty for two of my homes and every single time I try to get service they come up with some reason as to why that service is not covered. I currently have a hot water heater that was recalled, so the manufacturer is covering the water heater but the home warranty company won't cover the labor costs. The labor costs alone for install is $650.00. Not sure why I use this company and will definitely be cancelling them. Consumer beware. Just when you need them they tell you "Oh. That is NOT covered". So sick of these people.

Our heat has been out over a week. AAction Air (should be A Inaction Air) was scheduled for last Thursday morning. They called last Thursday to say their technician called out sick and that they couldn't get to us until after Thanksgiving. We pitched a fit so they scheduled it for Tuesday. I called AHS to see if they could choose a different company to complete the repairs earlier. That took an hour of my time on the phone (very difficult to reach someone at AHS) with no result.

I have been with American Home Shield for 7 years and have two contracts with them on two separate homes. I currently have 3 disputes with them with no resolution. As a way of keeping my business at the end of my contract last year they offered me a free service call on each of my accounts. Every time I call in a service call they can’t seem to find their notes concerning this and they transfer me around to several different departments and they never seem to find the notes for these free service calls.

My refrigerator broke 3 weeks ago, turns out a fan needs to get replaced. 3 weeks later and I'm still waiting. While Home Depot carries the part I'm not allowed to go and buy it and have to wait. I have since gone out and purchased a new fridge (which of course won't get reimbursed). I'll come back and write another review once they repair the part. Who knows how long it will take.

American Home Shield went out of their way to contact me about my review and service. I found my own vendor who resolved my water heater issue and American Home Shield reimbursed me for the payment. I appreciate that they went out of their way to resolve the issue. I do hope that they consider having more vendors on their list so that home issues can be more easily resolved.

I submitted a claim online with AHS easily and Sears came out four days later. They checked our refrigerator out and found out that there was something wrong with it that couldn’t be fixed. It was very cheap. The tech was a real nice guy and it was handled like it should be. AHS has done what I needed and it has been worth the money.

It's been pretty good with American Home Shield. The last time I filed a claim, I worked with Pipe Solutions. It was a great transaction with them. They responded within 24 hours, set up the appointment, came in and fixed the issue. The repair was done correctly and very smoothly, so there were no issues. It was great and I’m very happy with it.

The customer service at American Home Shield is great. They take my claims and call the contractor company for me. I don’t even have to talk to the contractor because AHS calls the contractor company and then they call me back and tell me what's going on. The air conditioner contractors were great. They were very pleasant and helpful. They told me what was going on, what to look for and how prevent it from happening again. My most recent claim was for my dryer wherein the clothes weren't drying, and I wasn't too impressed with the contractor for that. Still, AHS is definitely worth it. It seems like since I moved in here, it has been one thing after another that's going wrong and I'm glad I have them, even for the dryer to have somebody come out here and fix whatever they did. I would definitely recommend getting it 'cause you never know what's going on and how long these things have last been serviced.

Our hot water heater had gone out on a Saturday morning. I submitted a claim to American Home Shield over the phone and the process was fine. They used Prime Plumbing. We called David immediately and he said they'll get it taken care of through home warranty. Then he called us back and said the soonest they can send somebody out is on a Monday. So we went the whole weekend without hot water, and there are two minor children and an elderly senior citizen who live in the house.The person came out on Monday at the agreed scheduled time, between 9:00 and 11:00, but was not prepared to fix the hot water heater. He just came to look and see what we needed. We knew we needed a new hot water heater. The guy wrote up an estimate, sent that back to AHS, and then they called later and said there are some things that they won't cover. The bill was over $1,700.

We submitted a claim to American Home Shield for our heat that was not working. The guy who came out didn't feel comfortable to go under our house and requested that we have something done, so we had it done. Then just a couple days after we had somebody come out and spray the crawlspace, they sent out our usual person who we like a whole lot. He's always really nice and super fast. Since the repair, our unit is good and we haven't had any issues.

Our garage door opener stopped working. I went online and filed a claim with American Home Shield. The company that came was able to fix the issue and the garage door opener is now working great. I wouldn't not have American Home Shield. I've already referred them to my neighbors and they've all gotten them.

At the end of the summer, my washer went out and I needed for someone to fix it. I submitted a claim to American Home Shield over the phone and it was quick and easy. However, it started out to be a problem. The first one never answered their phone and I was told that they would call me some time but they never did. I would never deal with those vendors anymore. I called back AHS and one of the ladies stayed on the phone with me until everything was resolved with the first vendor. She would not get off the phone and called from one place to another and made sure that everything was happening in a decent order. Once she got off the phone, it wasn’t even 45 minutes before that vendor showed up at my house. The second contractor was very professional and very timely.

The air conditioning wasn’t blowing cold air and at the time, it was easier to submit a claim online to American Home Shield. They sent someone who was a short time out and I had to call AHS back. They were responsive and got the people on the phone. Everything happened the way it was supposed to. AHS is the greatest service around and I will never not have them. I didn't even know it existed.

I put in a claim with American Home Shield for a leak under the drain of our bathroom sink and they were supposed to come out this Tuesday, for their third attempt, to try to fix it. They can't seem to get it completely sealed so they ended up changing out the whole faucet. But they didn't properly seal it with the new gasket 'cause it still had to connect the old part of the sink to the new piece which still had the leak right where they were connected.

It's easy to submit claims with American Home Shield. I call them and then they send up the work order. They find the company that’s in my area and then they send someone out. That somebody may come out or call that same day or call the following day. So far, the people that came out have been fine. I had a garage issue that AHS didn’t fix. They said it wasn’t covered under the warranty. Other than that, the small repairs that they've done were all good.

I called American Home Shield when the dishwasher wasn’t working and I had a good experience with the claims rep. The contractor was very good. He was on time and he knew how to do what he did. Since then, everything has been fine. American Home Shield did what they said they would do but they should add some more to know more than repairs.

Alpha Appliances came through AHS and then they sent the report of the stove. They couldn’t get the part so I ended up calling American Home Shield and they sent me a new stove out. I had to pay to have it put in because Alpha said they didn’t install. So I just went ahead and paid to have it installed and I’m good with that. Alpha came and did some other stuff here. They’re a real reputable company. They show up on time and they do what they need to do.

I’ve always talked to a live AHS representative and they’ve always been nice. I filed a claim for a leak under the sink and the contractor came really timely. He was really nice. He knew what to do and did a good job. Everything’s working fine now.

We had some outlets that weren’t working properly. I submitted a claim with AHS and it was easy to do. Then they promptly sent out the contractor, South Mountain Electric Service. The techs were great and since the repair, everything has been working perfectly fine.

Everything has been great with American Home Shield. Every time I’ve used the service, it’s pretty quick. The longest we’ve waited for our turnaround was a week and that was just ‘cause they had to order parts. It’s worth the money. Making a claim was a pretty simple process. I just went online, put in a claim and then the repair guy came out within 48 hours. The website is user-friendly and easy to use. Also, the repair guy was awesome. Even though it turned out that nothing was wrong, he showed us why the refrigerator was acting like it did. He took time to explain how to take apart the freezer drawer and clean it out. He was very helpful.

I had been with TotalProtect for years but it seemed like every time I called up, it was waiting and waiting. Then they would send out different companies every time and it seemed like they didn’t know what they were doing. One company showed up and they weren’t even dressed professionally. I was really concerned about having them in my home. I didn’t know where TotalProtect got those guys. On top of that, TotalProtect replaced our original stuff, our good stuff, with the bottom-of-the-line junk. Then we had been flooded out and we had the house redone. So I decided to switch. I asked my neighbor how American Home Shield was and he said he had no problems at all. And this is the one to go with.

I went online to submit a claim to American Home Shield for my garage door opener that failed, it wouldn't go up or down. The site was reasonable and the guy that they sent was friendly and knowledgeable. It didn't take long for him to figure out what the problem was. He had to replace a couple of circuit boards and he had the parts with him. Since the repair, the garage door opener has been working great. We've had AHS claim four times over 10 years and our experience has always been satisfactory.

I filed a claim online to American Home Shield for a microwave exhaust flap that was broken. Their site was good and I had a guy came a day or two after. With my experience in submitting claims online, I sometimes don’t have a choice of the people that are coming to the house to do the fixing. It was automatically given. But so far, all those people that came did a good job. This is the second time Tom came to our residence. The first one was for the fridge. He’s from GE and he’s a nice guy. The service has been quick and I appreciate it. So far, everything is doing good since the repair. I’ve been with American Home Shield for quite some time and I used to get a $50 discount but now, I only get $25. Nonetheless, it was very much appreciated.

I submitted a claim online to American Home Shield and I had no problems navigating through their website. I was notified the same day by the contractor, Valley Lock and Key and then, they came out the following day. They were very pleasant and asked me what I wanted done. I told them and they changed the locks. I’ve had a good experience with AHS and I will recommend them. I’ve had other insurance and warranty companies and AHS has performed well. The house was a new purchase but the infrastructure was not new so it’s good to have a little insurance on it.

American Home Shield had someone come to fix the dishwasher. There was no water coming into it and they replaced a valve. The technician did a very good job and I was well pleased.

We bought a home recently that included American Home Shield, immediately saw the reviews on ConsumerAffairs and Facebook under "community" postings were very unfavorable. The only way it seems to be heard is here, to have AHS respond, so we are doing it now. As new customers, what we realize is the company seems to have gone downhill rapidly. First, we tried to get on the phone with the company last week and it didn't work, were on hold several times to no avail. Then, when we went on a chat with AHS on Friday afternoon, things were better but a lady named Michelle assigned us contractors. Then, when going online to check the account all weekend, it was down, couldn't call as it gave an error message and said they had "Technical difficulties" and then the chat didn't work at all.

Every call to American Home Shield is a minimum of an hour long wait to talk to a customer service rep. Today, after one hour and forty five minutes I was disconnected! They need to have a dedicated phone line option for customers with existing issues. You should be able to leave a call back number if their wait time is going to be ridiculously long. They sent an incomplete work order to the vendor which will affect my replacement microwave installation. I have to call them to correct their mistake but have to spend my valuable time waiting on the phone. This after 8 service call and fixes to my microwave and it breaks again within 2 days. Guess what, people have jobs and family to attend to. AHS doesn't care that they ruin your day over and over. Worst customer service ever. I will be changing home warranty companies when my contract is up.

On Friday November 16, 2018 at 7am I received a phone call from the service contractor (Ideal Plumbing in Las Vegas) to let me know that the 8am to noon time was not convenient for the service technician and they would arrive between 2pm and 9pm; a 7 ridiculous hour window. I did not agree but they said they had already changed the technician’s schedule.

I opened a call with AHS on September 25th 2018 and to date (Nov 19 2018). Still refrigerator issue is not resolved. They deducted $125 as copay after first visit. Different firms came and attended but said we don't handle the seal cooling system - then GE came (GE Refrigerator) and they declined saying it was attended by another firm - we have made attempts so many times (at least 15 - 20 calls in last 2 months) to AHS but no luck - we feel extremely frustrated that we have been paying AHS monthly membership fees and it has been no good - the wait times on the calls are excess of over an hour or even two. Very disappointing. If someone can help advise, how we can get help, please let us know.

Water heater not working but getting power. (Monday) My heater had a built in Energy Management Console. I called American Home Shield/Home Warranty, and they sent out a technician/plumber 2 days later. Dennis showed up, (Wednesday) looked at water heater and said "this is old. I am going to put you in for a new one." That evening American Home Shield called to explain that Plumbing, electrical, etc. was not covered so it would be $494.00 paid to APC. Was not happy, but needed hot water. So (Saturday) I had not heard from anyone, so I called American Home Shield.

Every time something breaks in my house I shudder not because the thing is broken and the trouble we will face but the hassle I have to go through every time. Just to give an example. My attic fan broke. I reported to AHS on 10/25/2018. The electrician comes. It is not fixed. I call again. The guy comes and says that the motor needs to be changed. Today is 11/19 - almost a month, my fan is not fixed. Calling AHS is never a pleasant experience. I have called AHS on 10/25, 10/31. 11/13, 11/15. Every time the wait time is somewhere from 30 to 45 minutes.

This company has very poor customer service when it comes to situations outside of their "box." I have been a customer of 7 contracts (my own and rentals) with some being for more than 11 years in length. While most situations can be handled quickly and well, sometimes one may be an exception to the "rules" and result in lousy customer service. That happened to me on a recent service call to my home regarding a plumbing leak. First, it was "mislabeled" by their server that it was a "slab leak," when it was a leak from pipes within the wall and not under the floor. I was concerned about their server and asked to find my own (and be reimbursed by them). Thus began a "nightmare" that involved multiple encounters with them that were absolutely terrible.

I contacted AHS on Saturday to try to get a plumber to fix my garbage disposal and a drain leak in a bathroom sink, both listed as covered items in my warranty. I had a very hard time understanding the customer service representative on the phone but I believe they told me that their system was down and could not enter service requests but would write down the information and enter it when the system was back up and running. On Sunday I tried to call again for a service request to fix my plumbing issues and was repeatedly put on hold by the automated system, told my wait was either greater than 30 minutes or greater than one hour, then the call was promptly dropped. Online didn't work either.

Awful... awful and awful. I called on a Friday and they couldn't find anyone to come out. I was told I would receive a callback in 30 mins to 4 hours. 24 hours later I still had not been contacted. I had to call back and it took 30 mins each time for someone to answer. I was hung up on 3 times in a row. Their call center is overseas which may be part of the issue. It is not based in TN. Finally a tech came out 3 days later and had to order a part and there is still no heat 5 days after call.

The tub was clogged up. I submitted a claim by phone to AHS and they cleared it. The contractor who came out was was very professional. Everything worked out well and I would recommend American Home Shield.

AHS has been a horrible home warranty company. I can't wait for my contract to end so that I can find a company who actually cares if issues get fixed in your home or if the companies they contract out are held accountable when they damage appliances. AHS has the worst customer service, I have set waiting to get through to them for 45 minutes before my call was ever answered.

I placed an order to have the stoppage in our plumbing fixed and our ice maker in our fridge. They needed to be processed by 2 different companies at a $75 fee for each. They were to take the payment for services that same call. The plumber contacted us and fixed the stoppage. We didn’t hear from anyone about the fridge at all. We received a call from AHS about renewal, he informed me that our account was past due for the payment that should have been taken. I told him it was supposed to have come out the day we submitted the work orders and also asked him about the ice maker repair ticket. He said it was submitted wrong and that he’d have to transfer me and they could take payment and look at the ticket.

My hot water heater pilot would not stay lit so I called American Home Shield and they sent out a gentleman from the plumbing company. He examined it and couldn’t find anything wrong. He lit the pilot and the pilot lasted about 12 hours, and then the hot water heater went off again. I called them the next morning and they sent out another guy. He looked at it and he also couldn't find anything wrong. He called the company. It was a Kenmore water heater. They said it was either the air vent or air intake, or the gas line into the hot water heater. He called American Home Shield and they said they wouldn’t cover anything like that, so he left me to deal with it.

When my washing machine broke, I called it in and AHS said they have somebody here from Sears, and they gave me a day and time, if it was convenient to me. They said Sears would call me a half hour before the technician got here, and that was how it was. The contractor was very pleasant. The guy knew his business. He explained what was wrong and explained what he was gonna do. The washing machine was off-balanced. Something broke underneath the agitator and it caused it to shake, and pieces of plastic were coming off in the wash and it wasn’t spinning very well. The clothes were soggy all the time.

The last claim we had with AHS was for our air conditioning unit. I put in a call and they called me right back and set up an appointment. The vendor came two days later, and then found the problem and fixed it. It was a very good service. I usually go online and put in the claim and they’ll call me right back. Whatever vendor they assign, they’ll call back. And then we’re in touch and I have a local name. Afterwards the vendor will call when the appointment is set up, and then they call when they get to the house. It works out real well.

American Home Shield is good and I would recommend them. I've never had a problem with them. In fact, it's very easy to submit claims. I did the most recent one over the phone and the contractor went to my rental property for some air conditioning problem. They were very good. They got it repaired in one visit and the unit has been great since.

I put in a claim for AHS to have someone come out and check out the heater on the pool. It wasn’t operating, and it needed resetting. The claims process was simple and the contractors were all professional and quick.

We had problems with our AC a month or two ago and determined that there was a Freon leak. The techs from American Home Shield came and tested the unit to see where the leak was. They did what they could do, filled it up and gave us more Freon. But the first time that they came here, there was a big backlog of the parts that we needed. We were without AC for a month and it was really hot so it was not good at all. But then the second time, they fixed it. Then, about six weeks later, it wasn't cooling properly. Our unit was old enough that they had to upgrade a certain function on it. The second guy that came out said that the leak could have been because they didn't put on the new part properly, but there was no way to determine that. But the AC has been working well since.

The valves on my spa went bad. I called American Home Shield to submit a claim and talking to the rep was excellent. He was pleasant. He understood what I needed and he did the dispatching. The techs who came were very knowledgeable, too. They looked at all the equipment and they did whatever they needed to do. My spa is working well. With this experience, I strongly recommend American Home Shield. I also have around seven properties with them.

Right now, I’m enjoying American Home Shield. I had a dishwasher and my furnace checked, and once the chat put up my first claim, the other one came through straight online. Once it was all set up, it was very easy. The techs that were sent out were very friendly, helpful and knowledgeable. They came back if needed and everything was fixed, so it was worth the money. Everything was good.

We go to my cellphone and to the app to file a claim. The website is very convenient and once you get into it, it's easy to use. The issue we had was with the washer and dryer. It was making a clunky noise as it was spinning. Then the ice maker wasn’t producing the ice correctly either. But in this area, it took about a week for the contractor to come out. They said they were booked up. When AA Dependable Appliance Service came out though, they were very professional. My wife felt very comfortable with them being there.

I came home one day and my bathroom was flooded, and it was coming from under the bathroom sink. The first time the AHS technician went out there, nothing was leaking. But as soon as he left, it started leaking again. So, it was the second time he came out that it was taken care of. So far, there has not been a drop of water. He was very professional and I like the fact that when he came inside, he went ahead and put booties on. I have very light carpet and we all take off our shoes at the door. But he did it before he even walked through the door. I thought that was very professional of him. I’ve been very happy with AHS.

The techs sent out by AHS inspected the air conditioner then they decided it would be better to replace it. It took less than a week to get it replaced and ever since, it has been working out well. Overall, the process went smoothly and our experience with AHS was awesome. I'd totally recommend them.

The faucets and toilets were not getting enough pressure so it'd clogged every time. I submitted a claim online to American Home Shield and it asked me to put the number of items. There are four faucets in the home and three toilets, and I can only put four things so I had to make two separate claims and it went to two different companies. I had to call AHS to get them to put it all on one company which I liked and had worked with before on a previous claim. The customer service rep told me that if I have a similar incident, I just put them in one order then call and tell them to add these other things to it. The restriction note when putting an online order should be made clear that we need to call if we have an extenuating amount of items.

I recently filed a claim with American Home Shield for the built-in microwave that stopped working. It was old, so I didn't know if it could be repaired or not. It turned out that it couldn't be repaired, so it is being replaced. I called to file the claim, and my only complaint with American Home Shield during the week is that I was on hold forever. However, I was more successful at weekends. I did it online at some point and it worked out better.

We had a pipe inside the wall that came out of the hot water heater and sprung a leak inside the wall. So I went online and reported it to AHS. The reps called after I submitted the claim. They wanted to better understand what the issue was, so that they could send the right kind of person out. They did everything I could have asked and responded quickly. They were also very polite on the phone. They sent a plumber out and I paid whatever my cost was. He let me know when he was coming and was there when he said he would. He got the work done very quickly and cleaned things up when he was done. He moved the hot water heater out of the way, broke into the wall, found a leak in the pipe, cut off the water supply and repaired the pipe. I highly recommended AHS. They're a great company to work with.

I had a good experience submitting a claim for a heating and air conditioning issue. It was done online and the only problem was when I would log-on, they kept telling me that my password was wrong when it was correct. There's a bug in their system somehow. But that aside, I didn't have any trouble navigating through the website. Normally, a contractor comes out in a day or two. I've had several out here and they've been very good. They've been very nice each time they've been out. This time, R&M Services came out and since the repair, the unit has been great. I would tell others to go ahead and do the warranty with American Home Shield if it's offered.

Everything has been good with American Home Shield and the contractor who came to my home for repair. However, their online site could be a little bit more detailed since the problems are very high-levelled. They should also give an option B to type something in versus selecting. Nvertheless, I would recommend AHS.

When my well went down, I called American Home Shield to make a claim. The process was all automated so it was easy and helpful. The contractor came out on a Saturday and he was great. He came in and checked everything to make sure there were no other issues, and he corrected what was wrong. They were very professional, and they helped explain everything step-by-step. We were without water for a few days and the repair made the well run so much easier. Everything is working wonderfully now. I've already referred AHS to somebody else.

My dryer was not heating, and Sears came out for it. Sometimes I use online, sometimes I call in, and I never had any issues with scheduling with American Home Shield. Sometimes, there are issues with the third party people, but Sears was pretty responsive and they had all been fine. They were professional and courteous, and they explained what was going on. They replaced something and since then the dryer has been working.

We had a plumbing issue, and American Home Shield contacted the contractor and took care of it. I made the claim over the phone which was simple. AHS does a good job and I appreciate it.

I've had a very good experience with American Home Shield. It is very simple to use them and there has been no hassle and no sitting long on the phone. They've also been responsive. My microwave stopped working and submitting a claim with American Home Shield was very easy and quick. I just went online and submitted it, and they had someone out in less than 24 hours. I also had an air conditioner issue in May or June and it was a simple process too. Both of the contractors sent out have been excellent. I would use those contractors again even if I did not have a home warranty. Overall, I would definitely recommend American Home Shield.

I had service with AHS for over 2yrs, I experienced an unexpected financial burden and requested AHS to temporarily suspend my contract until I was able to afford the service. Unfortunately the service was not suspended and I was stilled being billed. I called to see if there was any way to rectify the outstanding billing, but was told that I owed the balance. Most companies, you would expect, would want to keep customers, but I will find another home Warranty company and will definitely pay on my experience with AHS.

I bought a home warranty a month ago with a new home, intending to use the re-key service offered. They told me my service would be active on the 16th, but when I logged in to request service, I just got an error. The phone hold times were over two hours, so I called back the next day. After holding 30 minutes, I was told my payment was going to be *processed* on the 16th, so my service wouldn't actually start until the 17th. It is now the 18th. I called again since when I log in online it says my contract is expired. It took 20 minutes of a very polite but unhelpful rep to give me a Yes/No answer ("is my contract active?"). He said yes, but the site still wasn't working. I'm now on hold again for more than 30 minutes to try and get a repair request since for some reason I'm unable to do it through the website and there is no chat help.

I hope this review gets a response from AHS. Can't think of any other way to get one. Like the others who have reviewed this company, the work that I needed done still has not been completed (since August) and my blood pressure has hit the roof. The sad part is that a couple years ago they were responsive and my repair was done well and on time. Not sure what has happened to the company but it is frustrating beyond anything I have experienced, and I still cannot get a response from them.

They encouraged me to buy coverage for a specific item and then as I sought assistance they denied the very thing they said they would cover. Specifically, the reps will put you on hold up to 2 hours and parse out every word in the contract to deny coverage if the words are in there that say it will be covered. It is an unbelievable scheme they have. The training they receive is to deny...deny...deny...even when the customer is right and has followed their instructions. My course now is to take every opportunity to inform the public of how this American Home Shield works in the background as I have it well documented.

Multiple calls about multiple problems. They have come 0 times. Navigating Customer Service is a nightmare. I waited on hold 64 minutes once. Most other calls half an hour. One persons doesn’t talk to the next. Total scam and waste of money. Don’t do it.

Updated on 12/03/2018: After waiting more than an hour, talking about 15 minutes, agent hung up. She has my phone number. Did not call back. This is a continuation of all the problems they have not addressed. This is 2nd home I've had contract. It was always hard to contact and get help. No service people close to my home. No one wants to come here and I suspect AHS tells them they will not pay for fixing problems.

I had an AC issue and when I called American Home Shield to submit a claim, their reps weren't struggling hard to get it fixed and they sent me two bad leads. The first contractor called me up and said that they didn't do that kind of work. They also said that they told American Home Shield about that. Then the other company called and told me that they didn't go to that area and that they already said that to American Home Shield. It was not what you want when you got problems and you want something fixed, especially when you paid high dollar for the insurance. In the end, they finally sent sent a guy out here who was really good. But the problem drove on for such a long time and it was such an aggravating circumstance. All in all, I was happy with what the last tech did but American Home Shield and their communication with the people that get to do the job is terrible.

Brandt Appliance Services did our refrigerator before and this last time, they did the dryer. The dryer turned itself off but my clothes weren't dry and when I started the dryer, it was clunking then it turned itself off. Apparently, when I shoved the filter back in, a sock went in with it and wrapped around the motor. The technician found that out and took the sock out.

My heat stopped working. I needed service so I called AHS. The rep sympathized with me having a problem and took care of me. The contractor also came by, when they said they would. They did a good job in getting it done quickly. They were very kind, very courteous and willing to help. They made sure that I have everything I needed.

I have been with American Home Shield for a year. We got it when we bought the house and the real estate company provided one year free. When submitting a claim, I usually talk to someone. My biggest problem though is that they don't have enough people working and it takes them 20 minutes to half an hour if you sit on hold. While you can do the callback where you put in your number, it still takes over half an hour for them to call you back. But so far, the contractors they've sent out have been fine. We’ve had several claims since we bought this house and the contractors are always there within a day. Like when my air conditioning went out, they’ve gotten people out here pretty quick. Still, it took three days for it to be repaired since they had to order in the part from out of state.

I submitted my claim over the phone and the customer service at American Home Shield was wonderful. They informed me about what was going on. Also, the contractor was very good. He had to replace a compressor, and he helped to explain everything to me like how to set the thermostat. AHS had good service and everything was on time.

I smelled gas and I wasn't sure if there was a leak in my stove or not. The contractor sent by American Home Shield was really nice and an absolute teddy bear. When he got to the door, he put booties on. He explained everything he was doing. He even re-tested it a second time just to make sure. I would recommend AHS to anybody. I have them at this home, and I’ve had them for about eight years now since I’ve lived in the state of Texas. I love them and I've been very pleased.

I have American Home Shield on my home that I used to care for my father and the tenant called that the light switch in one of the bathrooms was out. I called AHS and my experience wasn't too good because I did not know my AHS had expired. I never got an email or a message from AHS so I was so surprised when they told me. Then, the person I was talking to couldn't help me and I had to call somebody else. I had to wait until the weekend was over because that person wasn't in until Monday. I called the tenant back and told them we couldn't do anything yet and it was a mess. It made me feel like AHS needed to do more about their communications with their customers and give them a heads up when the policy expires.

Most recently, I've got an issue that was fixed through AHS. The contractors, all Sears people, kept fixing it until it worked. But I don't think they had ever worked on that brand because now the dishwasher is broken again. The bottom is not working. Still, American Home Shield is worth it. Their contractors were professional and good. They always tried to do everything they could to fix things and stayed with it.

Using American Home Shield is quick and easy. Filing claims online is awesome and their technicians are quick. However, what frustrated me was when the technician came out, what was needed to be fixed didn’t get fixed the first time. I had an older plumbing and heating system that malfunctioned after it was cleaned out. The technician had to come out again and I got charged again. The same thing happened before because I had another claim with my dryer. Other than that, AHS' people take care of business. It would be cool if they could just get it done the first time.

I had to have a couple of electrical outlets replaced and put in a claim with American Home Shield. The online process was very easy and sending someone here was very fast. The tech was really good and very helpful. He gave me some information about future stuff and the outlets had been working perfectly since.

I filed an online claim with American Home Shield as the heat wasn't working. The contractors came in and fixed the problem. I got charged twice, but they settled something different. If a friend would ask me about American Home Shield, I would recommend them. I also do real estate and I always tell my clients to get them.

There was a sewer line back up and I called American Home Shield and they came out and assessed the issue. The technician they sent out was professional. He was very upfront and seemed like to be genuinely concerned about the issue. He didn't try to screw me over. He told me what was going on, and he cleared it out. Since the service, everything has been working fine. My wife and I feel good about it. Overall, I was very satisfied with the service. I would suggest to everyone that they invest in American Home Shield.

Having a broken microwave and some broken components in our refrigerator was inconvenient. We didn’t use the part of the refrigerator that wasn’t working and we could open the microwave, but a little manually. I submitted a claim online and Home Shield's site was good. The contractor was good too, and although it took a while for some of the parts to come in, the service was excellent. Everything’s been good since the repair. With Home Shield, we can cover our appliances and get good service for getting them repaired.

Our AC wasn't blowing cold air. I filed a claim online with American Home Shield and it was very easy. Their reply from the email was immediate and the service was scheduled fairly quickly. Since the repair, the AC has been working fine. So far, American Home Shield has been sending out people who provide very good quality service.

The back of the microwave was corrosive and it was peeling off. I couldn't use it because every time I tried, some sparks came out of it. I called to file a claim and then I continued the process online. Their website was easy to use, and the claims process was great and easy as well. I had good communication with their rep. Although I was stressed, she was very patient with me. Then the contractor from Sears that they sent out was great and friendly. Now the microwave is like new and it has been perfect since the repair.

The contractor from Aqua-Brite came out, looked at the pool pump and he said that he had to get the part. We waited and the next day, he brought it but it was the wrong one. He eventually brought the whole pump and replaced the whole part. It took a bit of time but I was not too upset about it. Since the replacement, I have had no problems. I’ve been with American Home Shield for four years and I'm good with it.

The dishwasher was leaking a little bit and wasn’t washing the dishes very well. I called American Home Shield to submit a claim and they were swift and responded back to verify. 3D Hoover Services was excellent and the technician was very nice and respectful. He did an excellent job and since the repair, everything has been working fine. AHS was very good and I would recommend them.

I had a garage door opener issue and Brown's Garage Doors out of Spicewood, Texas that AHS sent out was excellent. They made an appointment, immediately showed up when they said they were gonna show up and worked on it for about 45 minutes. They were very special and knew exactly what they were doing. Some of the items wasn't covered by AHS, which I was fine with, but it was all clear. The tech called, described what the problem was, and when he got here, he had all the parts he thought he may need. He showed up and fixed it, and he was right.

I called and filed a claim with American Home Shield for our dishwasher as it wasn’t working at all, and for the refrigerator because the freezer was leaking. The process for the claim was pretty simple and since it wasn't an emergency, their contractor was out in around five days. The guy who came out was very friendly and he did everything real quick. With that, we're very happy to have AHS, and I would definitely recommend getting it.

My bathtub was giving only hot water. There was no cold water. So I filed a claim over the phone and the representative took care of everything. He was very professional in doing his stuff too. The technician from Prestige Plumbing came out the same day and he was really good. He did the job really fast and perfectly. The bathtub has been fine since then and I’m happy. I've even referred one friend to American Home Shield.

Sears then came out on October 31st to look at the other 2 appliances. They determined that parts needed to be ordered for them as well. I then waited for the parts to arrive.

I usually submit claims to American Home Shield depending on what time of the day. If it was during the normal working hours then I would use the phone because you wouldn't have to wait very long or leave messages. But if something happened after the evening then I would go on the internet. My most recent claim was about a leaky faucet outside my house and I submitted that claim online. The website was very user-friendly. I got in right away and explained what was going on. Then I got an email. They let me know really quickly. The next day, I got a call early in the morning. We made an appointment and the guy came out. I showed him what needed to be done. Then it took him about 20 minutes to do what needed to be done and he had it fixed. Everything has worked fine since then.

I submitted a claim to American Home Shield for my washer and I got an email that gave me the number of the person that was going to call me. So, I called them and spoke to them and they were very nice. Initially, the contractors told me that it was gonna take more than a month because the parts that were needed are on backorder. The rep told me what the process was and how long it would take. I was very pleased with that. But then, when I kept going back to the site, it still said somebody was gonna call me. So, it would be nice if it’s updated. But the contractors were very nice. They delivered it and were in and out in 15 minutes. I’m perfectly happy.

My dryer wasn’t drying and my electric touch faucet stopped working. I filed the claims separately online with American Home Shield. Both times, the original contractor either didn't return calls or wasn't able to get out within a reasonable amount of time, so I had to call back and get another contractor to come out and the ones that I finally got have been fine. For the dryer, they were able to sort of fix it and tell me what was going on. It doesn't always dry and I have to do a couple of things in order to make it dry. But it was not really a mechanical issue and the contractor cannot do anything about it anymore.

My pool pump was going out so I submitted a claim to AHS through their internet app. The contractor that came out was very knowledgeable. When he turned it on and heard it, he said it was not gonna last much longer. Then I asked him about a potential upgrade to the pump and he explained them all to me in good detail. He made it very clear and I decided to upgrade. Everything seems to be perfect since then. I’ve recommended AHS to several people.

I had First American for a few years and their service got worse and worse, so I went ahead and made a switch to American Home Shield. It’s definitely worth it and they’re a lot better than First American. Our pool pump was making a lot of noise, and I filed a claim on the website so that AHS could come and get it looked at. The contractor contacted me in less than 24 hours, and he was out that day. He was very professional, knowledgeable and gave good communication. Everything was fixed in less than 48 hours, and it was fast and easy.

I couldn't cook dinner with my stove so I filed a claim with American Home Shield. They handled everything and in a week, the stove was replaced. I also had great communication with the contractor. Overall, I'd tell others to sign with AHS.