American Home Shield Reviews

I went to go use the ice maker water dispenser and it wasn’t working so, I went online and submitted a claim to American Home Shield. It was easy but I wish there was a way where instead of just saying refrigerator ice maker, they could get a more detailed explanation of the problem. The contractor they sent out showed up on time and was very friendly. He seemed like he knew what he was doing and explained to me what he was doing, why he was working on it, and gave me advice on how to take care of things in the future. He was very thorough. He replaced some parts in it and the water worked.

We had some stoppages in the drains and the contractor AHS sent was very informative. He was the type that didn't come in and immediately say that we needed to replace something. He tried a lot of repairs versus replacing everything. AHS was a good deal. Having it is very valuable. Plus, their website is user-friendly.

I have three homes that I have American Home Shield with. When I file my claims, I call or do it online depending on what is more expeditious for the time that I need to do it. However, I’ve had problems with the website so sometimes, I call. I prefer to pay afterwards just to make sure that the service was done and the service was well-done and I have put that on the web system. However, it would sometimes take the $75 service fee from whatever card I have on file.

I have been a customer of American Home Shield for many years. I pay over $90 a month to have this service. On Sunday 11/4/18 my washing machine broke. I called and was told a service provider would contact me within 24 hours to schedule an appt. I'm a teacher and work from 8-3 so I needed scheduling. The contractor did not call me, however I reached out to him on Monday after work and he came to my home to check my washing machine. He said he thought it needed a part and he would put in for a request to get the part and would call me back on Tuesday, (which he never did).

AHS transferred my service request without giving any email confirmation. I was chatting with their service person and complained that there is no same day service. He/she went ahead and cancelled my appointment and never bothered to confirm. When I called and blasted them on the phone, they hung up on me!!! Absolutely horrible!

My heating unit went out Friday October 26th. I filed a claim early that morning. The service people got there 3 or 4 hours later. This was the only good thing that has happened. They determined it was the heat exchanger that was bad, so usually they will change out the whole unit but not with AMERICAN HOME SHIELD. The service people got all the part #'s and sent it to AMERICAN HOME SHIELD. That was ok. Then I found out AMERICAN HOME SHIELD did the ordering on Monday Oct. 29th. The service people called me and said it would be 7 to 10 business days or more to get the part in. Well that cost $75 for the service call which was ok.

Select Plumbing the contractor did not contact us within as promised. I contacted them on Monday and they never showed until Saturday. They said water needed to be replaced and they would order it that day and pickup and install on Monday. Today is Wednesday and have not seen them yet and they are not even staying in touch. I have reported this to AHS and I’m not satisfied with their response.

Updated on 11/16/2018: I've escalated my case and they sent me another company in my house for the second opinion. The guy came to my house and he said he got the authorization from the AHS to run the leak detection and find the leaking location. After 10 days since I've had the second opinion, the plumbing company called me and they had no idea about they were supposed to do the leak detection so I followed up with AHS again and the customer service mentioned the company have to send another person to look to the inspection again (looks like they were not satisfied by the previous tech's answer to pay money and just trying to find the issue so they don't cover it). So the third guy came up the day after and said this is post tension foundation and not covered. Do not get coverage from AHS or you are wasting your time and money and they always find a way to not cover what they say they cover. I'm going to cancel my coverage.

Earlier this year I had my Frigidaire microwave quit working so I took a day off work and waited for the repairman who showed up at the last minute. Then took hours to half fix microwave. After he left I had to glue the touch pad to the housing as it was not covered in the warranty "as long as it worked" was explained to me. OK microwave quit working again this year but if it is longer than 60 days they will not fix it again. It should have been replaced the first time and I would not be writing this review.

The problem I am having with this company is the same as the company I recently dropped which was HMS. AHS is stating that to replace my water heater it will cost me $625 out of pocket because policy does not cover parts/items needed to meet building code. I currently have an 80-gal tank and was told by the plumber that 80-gal no longer meets residential energy requirements, and he can replace with a 50-gal tank and a water heater booster, to provide about 75 gal of hot water. I agreed; having no choice. I then received a call from AHS to inform me the additional parts will be $625 out of pocket. I informed them under NO circumstances will I pay for this. Day 6 with no hot water.

Even after making sure that what just broke is covered in the extensive PDF list (which by the way feels like a well thought out legal document to exclude as much as possible form coverage) and then submitting a ticket, I find that most techs that show up find something else that could have possibly cause the issue and hence it is not covered because it's not normal wear and tear. I had a pipe leaking under a shower pan, and the tech justified the leak by stating that there was movement from the initial install (which happened 15 years ago) and due to that it is leaking and hence not covered.

I have been with American Home Shield for the past 10+ yrs and by far this has been their worst. For 1 1/2 months, service call went out 16 SEP, (first service repair response 18 SEP 2018), we have been working with American Home Shield to get our refrigerator (GE Monogram) repaired/replaced. The fridge is 14yrs old and for the past 7+ yrs have had it repaired using AHS at a minimum 2x per year. At what point do they replace the refrigerator? This time has been the worst. With each repair we lose over $350.00 worth of groceries, we have lost groceries a couple of times during one repair billing several times. As you well know, ordering out and even daily shopping for groceries to consume each day and night is very time consuming and very expensive. And this has presented a logistical nightmare.

American Home Shield's online claim process was easy. I submitted a claim for our ice maker, and everything went great. They sent a very nice contractor and he did a good job. Everything’s been fine since then.

One time, I submitted a claim online to AHS for my water heater. Because I set up my credit card information online, I don't have to worry about writing them a check. The first guy who came in started working on it. He told me he was the owner of the business but because they were running late, he came himself to get the work started. They had to order a water heater because mine was completely gone and get authorization from AHS for that replacement. They also had to find out what's my cost for the replacement because with the new water heater, they had to change a few things with the piping and the gas line.

The dryer was squeaking really loud when we turned it on. I sent a claim to American Home Shield and the contractor came out within a couple of days. Everything has been working fine since the service and the dryer is not making that noise anymore. It was an excellent experience.

I'm very happy with American Home Shield that I'm setting up an account so that I just pay monthly and I can keep it. If I had any kind of a complaint, it would be that the online system for claim submission is not super versus over the phone. Submitting online is not necessarily very good because there's not enough criteria to necessarily cover everything. Still, I was able to file my claim for my clothes washer that quit working, which is good. It was also taken of very quickly and I'm very pleased. The contractor who came diagnosed the situation and ordered the parts then he was back as soon as the parts showed up. He fixed it in 10 or 15 minutes and he was excellent. That was great and the washer is performing perfectly. It's now doing everything it's supposed to do.

Our water heater is not working. I submitted the claim for it online, then I got the telephone number of the contractor -- I called them today. The contractors that have come out before have been perfect, and everything was good.

Our kitchen sink was leaking and I called American Home Shield and they got the plumber to come in. He was very considerate and helpful. He reached the timing to accommodate us because the time that he had earlier, we were not able to use the sink. He made us as his first call to make sure that whatever issue we had was fixed. He was able to fix some stuff and he let us know the things we needed to do and why he couldn’t fix some other things. Since then, the sink has been working. All in all, AHS has been good to me and they’ve always responded promptly. When someone asks me about a home warranty, I always refer them.

Something was leaking in my basement, so I called American Home Shield and submitted a claim. It was an easy process. The company they sent ran a snake down the pipe from the house, but that wasn't where the leak was. They told me that they could not find anything that was leaking, but I still have water on my basement floor almost every day, so the issue still hasn't been fixed. But, aside from that, my other claims with AHS have all been fixed. Overall, American Home Shield does their job well and they solve problems. I would recommend them.

Whenever possible, I try to submit claims with American Home Shield online ‘cause it’s easier and takes less time. I can do other stuff while I’m inputting the information and I don’t have to wait on hold on the phone. One time, we had the pool pump replaced. Then, we had the garage door opener fixed. The contractor that came was professional, friendly and informative on how the garage door opener works for what it is. He explained what was broken and what he was gonna do. He replaced the inside gears of the actual garage door opener and had a part kit for it. The repair took around 20 minutes and everything’s working fine since then. Overall, both claims were very eventful and were a done deal thing.

I got my American Home Shield December of last year and had to wait for a whole month before it actually hit. I submit my claims online since I use the computer a lot, and I have paper trail. Once I submit a claim, I get an email saying that I would be contacted by a certain company then I get a phone call in a couple of days. I submitted a work order for my dryer that wouldn't work and it went smooth. They took the money out of my account and then I had a phone call from Copper State Appliance Service to set up an appointment.

When the air conditioning system shut off, I checked everything but I didn't understand why. Outside, it wasn't running. Inside, it wasn't running. I don't know too much about air conditioning though. That was why I called American Home Shield. They do pretty good on everything. They try to get their client in right away and the home warranty takes care of the issues, especially when you've got hot weather coming in.

I've been with American Home Shield for 8+ years now and they've been reliable. Once, I submitted a claim online for my broken refrigerator. It's convenient to do it that way and they are trustworthy. They have always come through in a timely manner and they have been easy to work with. The parts needed for the refrigerator were not available anymore so AHS provided me the funds for a new refrigerator. I picked my own unit and they reimbursed whatever value they picked. The whole claim was completed in two weeks.

We filed a claim online to American Home Shield for our refrigerator. Their site was very user-friendly but then I was a little disappointed initially with the contractor who came to our home. He came, looked at the problem, told me that he had to order some stuff and left. Then, it took another couple of weeks to get the parts in. I had to purchase a second refrigerator in that timeframe. I felt like that was something they could have handled differently.

One time, my water heater sprung a leak. I submitted a claim to AHS online which is easier than going over the phone as there are hold times. I put my claim over the weekend and the contractor wasn't able to get here till a few days later. Still, by the time he was able to come, the water heater leak issue was easily taken care of. In addition, the contractor they sent out was great. He answered all my questions. I even ended up having a problem with some of the faucets not having any pressure behind it after they changed the water heater. The tech called me back and told me how to fix it. He then called back the next day to make sure that it's working still with no issues. Overall, I appreciate how quickly AHS was able to get everything taken care of. They're the best I've come across so far. I would recommend them.

I went online and submitted a claim for the dishwasher that wouldn't work. Navigating the website was pretty easy. I sent it on a Friday evening, and they called me the following business day. I think it was a Monday or Tuesday. So they're pretty quick in responding. My husband was there when the contractor came and he had no complaints at all. The dishwasher worked fine now. I'd tell other people to go online and get AHS' services. I've had their services for a couple of years now, so I've been paying the monthly charge. Had I not had the membership, then I would’ve had to pay it all away. It pays off to have them.

Our dishwasher wouldn't come on and wouldn't work. I called American Home Shield and the rep I talked to was great. The contractor they sent was awesome. He worked on it but he couldn't get it fixed. He got the part ordered right away then came back out. It was really convenient with my time and we've had no problems since the repair.

I called American Home Shield to get service for my sump pump that wasn't automatically coming on. Manually turning it on every time the well got full was quite inconvenient. The representative did what I asked and everything got scheduled. I felt safe with the technician who came out to replace the sump pump, and it's working fine now.

American Home Shield offered us a special rate for having the furnace checked. We accepted the offer to make sure everything was running right. On the website, I was told that I was gonna get a call soon. The next day, I got a call from the people that were gonna do the job. They asked me if they were able to come the next day. And on the scheduled window that they had given me, they called me earlier in the morning, saying that they had some free time to come even earlier. I said yes because I was home so everything went fine. They seemed to know what they were doing and fortunately, everything was running properly. They also cleaned the system on the inside and dusted the heat exchanger. I’ve been very happy overall with AHS. We’ve had a few things going wrong in the house and we’ve been able to get them fixed. Everybody that has come has been very professional about it, so we have had a very good experience.

I had an issue with the washer and I called American Home Shield to submit a claim. The reps I talked to were very good and they got somebody very quickly. The contractor had to order parts which were two days late but it was understandable. Since the repair, the washer has been functioning well.

I had called American Home Shield for the faucet. But I usually use either my laptop or the automated service to request a service. AHS' website is excellent. It saves time, everything's accurate and everything that was needed is listed over there. AHS called the spa people but they took too long to come. I fiddled with the faucet and it stopped dripping. The company never answered the phone. I already left messages for them to cancel the appointment because I didn't need them anymore. But they charged me still. I have been very busy and I didn't get the chance to talk to AHS and complain about the company.

I just purchased a property and I utilized American Home Shield's rekey offer. I submitted the claim over the phone and it was very easy. Their contractor, Zia Locksmith, came out and their service was great. They were also punctual, courteous, and proficient.

American Home Shield sent out someone to repair the dishwasher. The person came out and I'd never heard back from the person. I called AHS to find out the status and when the dishwasher was going to be fixed. They then told me that the claim was denied because their people said it was not installed correctly. That is not true 'cause the dishwasher was working perfectly fine for three years until it became damaged. There was a leak and it stopped working. I didn't know what I had because no one ever notified me of the denial. And no one was held responsible for who was gonna contact the customer to give the result. I have to reach out myself to find that out.

I submit claims to American Home Shield over the phone and their reps have been very helpful. I even had one who went over the steps and afterwards followed up with me to make sure. Even when the contractor had completed the job, she called me back. Recently, the plumbing was backed up and Water Control Plumbing was sent out. They rodded out and they did a good job. American Home Shield really helped me out a whole lot. They also helped me out with my furnace when I called for that. American Home Shield warranty is very good to have and I love it. Some places will call about a service and other things but there is none of that with this company. Their service is strictly professional and I have referred seven people to them already.

The water was backing up in my basement through the drains. I called American Home Shield and they said it was covered when I asked them. Then they sent someone out within seven hours. They came in, and I had told them what was wrong, and they went right to work. They cleared out the basement drain, and also checked a leak that was above my dryer. Since then, I haven’t had any problems with back-up in my basement.

We had an AC issue and I called AHS and gave my information. The rep told me what was gonna happen. I had to pay the $100 and some dollars in advance, and then the technician sent got in contact with me. He was professional. I'm an electrician and I was watching him. He did great work. I would refer AHS. Even though I had to pay something, it was a lot less than I would have to pay if I didn’t have American Home Shield. I’m satisfied with it. The heat and air conditioning works in my house and that’s what matters. Luckily, I could afford it.

I am a realtor and I sell a lot of those American Home Shield warranties. So I appreciate when I can go through the process and feel confident to offer the warranty service to my clients. One time, I submitted a claim for my AC over the phone and I had to go through several reps. But with persistence, I finally got things taken care of. The whole process could have been a bit smoother but that was not a problem with the company as a whole. It was on some of their representatives.

Submitting claims and scheduling an appointment with American Home Shield were easy. Any time I've submitted requests, like for my pool, it has been taken care of very promptly and professionally. AHS uses Sears as one of their vendors and I always get them. They are extremely nice, but they never fix the issue on the first time they come out. My refrigerator has been out for over a month and a half right now, and Sears has been out here four times and they have a fifth time planned. In fact, every time AHS has sent Sears out here, it takes six to seven times before they ever fix the issue. I'm not happy about that. I finally had to yell at Sears and said the refrigerator has to be fixed by Thanksgiving. When they come back, it would be two months. I plan to submit claims for my refrigerator by phone and make sure AHS doesn't send Sears out. They have sent someone else a couple of times that took care of the issue the first time.

My wife and I were out of town and when we got back, I opened the refrigerator and all of my food had spoiled. I submitted a claim with American Home Shield for our refrigerator over the phone and they followed through. They told me exactly what to do and how to go about doing the claim, and everything fell right in place. The technician from GE Appliances came out and explained everything. He took off the back part, and he said that he couldn't fix it. The refrigerator had some burnt wires.

My wife submitted a claim with American Home Shield for the repair of the ice maker in our refrigerator. Then someone from the contractor, Express Plumbing & Heating, contacted us the next day. The techs were very congenial and prompt, and the work was done in a timely manner. They had to come back with the correct part and the coordination during the second time they came was as good as the first time. They fixed our ice maker and it works now. Everything was great, all the way from the submission of the claim to the coming out of the people that did the repair work. Everything was very positive in our experience with AHS.

I submitted a claim with American Home Shield for the gas furnace in Munster, Indiana and I called because to me, that's a hot emergency. The contractor came yesterday to find out what the problem was and it was a gas valve. He's going back there today and I'm waiting for him to call, and he hasn’t been there yet. There's a cold weather outside plus it's a furnace. AHS needs to seriously start thinking about doing something drastically with their program, especially now that it's getting cold up in the Chicago land. AHS should be able to repair or do something within 24 to 48 hours especially with heat when it's cold out. They need to get more companies involved. They're doing the best they can, and that's not good on AHS's part that they're taking that long to get service. I'm sure there are people out there who would gladly join with them to do repairs.

I’ve had good experiences with American Home Shield. I recently made a claim for an electrical issue. I did it online, and it was super simple. I also had several other claims, and I had good experiences with all the contractors. I had already checked the prices for parts and things I thought I might need for a repair. So when the contractor came and they went through how they were gonna repair it and I asked them what the cost was for something, their prices were either less or the same with what I would have paid going to retail. So it was more convenient. The prices were fair, and the work was done well. Also, the people I spoke to were very experienced. I asked them lots of questions, and they had good answers. And when they didn’t have an answer, they would find out for me.

We needed our dryer fixed and my husband filed a claim to American Home Shield over the phone. The contractor that came out was very friendly and nice guy, He fixed our dryer and it works great now. A couple years back, we had our furnace fixed, and that was fine too. I would recommend AHS, I’ve never had a problem with them.

I could not get the garage door to come down completely and stay down. I made a request to American Home Shield online and it was pretty easy to request the service. They charged the service fee online automatically and then the repairman called me that evening. It was after hours and they told me they would be by the next morning and they were. The tech was pretty efficient. He fixed it and he made some other adjustments while he was there. It was a good service. I would’ve used that company again.

One time, our garage door wouldn't open so I filed a claim online to American Home Shield. The contractor I got was fantastic. Not only did he get back on track, but he also fixed an alignment issue with the laser eye and greased the garage doors. I also had somebody out recently for plumbing. He was very good and he explained that the issue he addressed would not recreate itself fully. He also said that if something else came up within the next 60 days, the job would still be under warranty and that I should call him back.

Submitting claims online with AHS is fairly easy. For the recent air conditioner claim, I had to redo some though. I needed to come back out, double-check something that wasn't quite completed and try to navigate that to open up. I eventually found it but I wanted to make sure that I had it done properly so it wouldn’t turn out to be a brand-new claim kind of deal. The contractors were courteous and professional on the phone. They came in and did their thing. They were tidy, prompt and walked us through a little bit. Since the repairs, everything has been hunky-dory. However, we'd like to see a copy of an invoice, things that were covered or what has been done and performed, so we can keep that type of stuff for our records.

American Home Shield has been good to us. However, the latest job we had done was a real pain, as far as what AHS wanted to cover and what their air conditioning service people did. It was a harrowing experience. The AC stopped working and I quickly put in a work order, but the contractor never called me. AHS told me it would be within 24 hours and I waited 48 hours, then I called the contractor looking for an appointment. Then it took them an extra two days just to come to look at the initial problem, which they determined was a compressor.

The master bedroom, the closet, and bathroom of our home were all 15 degrees hotter or 15 degrees cooler than the rest of the house. I wanted the air ducts checked out because I went under the house to see if something was disconnected and I didn’t see anything wrong. I used AHS for the first time and did my claim online. I got an email back the next day and within a week, a contractor came. He was nice and he checked it all out but he didn’t see any problems. He said a scoop needed to be put in but AHS doesn't cover that.

I had a fan, a light fixture and a doorbell that were not working and I submitted a claim to American Home Shield online. AHS originally recommended to send out a certain company, which I refused because I dealt with that company before and they were horrid. It was regarding my furnace and it was a nightmare. So AHS sent me another company and the guy who came out was fantastic. He took care of everything. He had to make a second visit, but was able to replace the fan, repair the fixture, and replace the doorbell. They all work now and I have no complaints. I have already recommended American Home Shield to others.

After my AC condenser went out, I went online and submitted a claim with American Home Shield. Their website was really simple. It was during the middle of summer, so it was pretty hot. But it only took three business days from the time I filed the claim for the contractor to come out and fix the issue. They were good and they did their job. Since the repair, I've had no issues with the AC condenser. The experience was simple and quick, and I was glad the issue was taken care of in a timely manner. I would recommend American Home Shield. One of my friends uses them too.

I submitted a claim with American Home Shield online for a plumbing issue and the technician from Rapp's Heating came when he said he would. He even called to confirm and let us know that he was finished with his prior call and that he would be here on the appointment time. He was courteous and thorough, and we were very pleased. More recently, the spring on our garage door broke. We can't open or close it. My husband went online and also submitted a claim for it with American Home Shield, and the contractor would be coming tomorrow.

Our waterline had a leak. We made a request for repair over the phone and submitting the claim with American Home Shield was easy. They sent out the contractor, Drain Masters. When the contractor came out after a day or two, we discussed the nature of the problem with them and showed them where it was. I appreciated their coming out and they did a good job. There have been no problems since they left. Having this warranty on our property helps a lot and I would recommend AHS.

I did not have power in the house so I went online and submitted the claim to American Home Shield. They responded within 24 hours and United Electric Company was dispatched the next day. The tech who came out was great. He answered all of my questions and even provided me recommendations with our electrical unit. He replaced the breaker. It has been excellent since the repair and it was a very positive experience.

When my washing machine was starting all by itself, I submitted my claim by phone, and it was fantastic that AHS was quickly able to get somebody out here to take care of everything. The technician was pleasant and helpful. He told me that if he could reset the panel properly, I wouldn't need a new panel. And if it didn't, I would have to get a new panel, which would have taken time. But he was able to reset the panel. He took the time to try and it worked, and the washing machine's been fine ever since. I've had two problems so far and in both times, the service people sent out by American Home Shield came at a good amount of time and they were both very helpful, friendly and cooperative.

I filed a claim to American Home Shield for a stopped-up commode and the contractors that came out were very good. They came and did the job at one time. So far, everything has been good since they came out.

I made a claim with American Home Shield for my garage door opener. I thought my garage door opener's motor quit working but it ended up just being the motherboard. So, the contractor replaced the motherboard and now, it works fine. The contractor was good and attentive. At first, I looked at some reviews and they had some bad ones. So, I was kinda skeptical when they came here. But they didn't try to sell me anything, and they knew what the problem was and they fixed it. Use American Home Shield.

The Whirlpool dryer wasn't working correctly. I usually try to call American Home Shield to submit claims but the call system has been terrible. I was trying to get through and have them call me back. I would go into the call system station and it's a five-minute wait time, which invariably is 10 to 20 minutes and I would get frustrated and hang up. So, I submitted the claim for the dryer online and it worked very well. They sent the contractor out in two days and it was one of the local companies. The tech was very helpful and knew exactly what to do. Everything got fixed and there are no issues so far. AHS has been very helpful and responsive to me once I get through to them.

Our HVAC unit was not functioning properly. We noticed that the unit wasn't cooling and our floor was super cold. We have a one-story and we noticed that a line that goes out to the external part of the unit outside goes into the floor. I logged on to the American Home Shield website, submitted a claim and it's a user-friendly process. The website is helpful. I can return to it, see the claim status and its history. When I submit a claim or request, I got some drop down boxes then picked HVAC, and submit it. I got a response immediately that said that the contractor has been notified and they will contact me within 24 hours.

My oven was delivered and I went out of town for a wedding. When we got back and turned it on, we smelled something bad. Home Shield sent somebody out here who went over the whole stove and found a lot of stuff, which was foil in the wrong place. He had to come back out since all of it was not taken out and I was double charged, which I was told I won't be. I called Home Shield to get that straightened out and I haven’t had any bad problems with them, except I don’t like their call center at night. I get so many foreigners who can’t understand me and I can’t understand them, and then they get offended when I tell them I need to speak to an American. I don’t get taken care of and I learned not to call at night.

It was very easy to do claims with AHS both online and through phone. We received their email notification about who was gonna be coming out for our air conditioning unit and they came out the next business day. They were extremely prompt, knowledgeable and it was a fairly easy fix for them. It worked out perfectly. There has been no issues since the repair. AHS was exactly as I expected and hoped it would, and I would recommend them.

Every time I submitted a request through American Home Shield they respond within three days and are always on it right away. But there was this one time where I had a problem with one of the companies they send out for my air conditioner. The contractor misdiagnosed the AC and it took them four times to finally find and diagnose the problem.

The current break down. Been a member of AHS since 2010. In 2010 I had my ac system replaced. Paid the deductible and all was good. Since then I have had appliances fix with no problems - example washing machine, refrigerator, and microwave. Also complete hot water heater replacement. In all cases I paid my deductible and was a happy homeowner. Fast forward to 2018. I have a broken gas furnace that need to be replaced. AHS will replace but does not include modifications - for example connecting the existing gas line additional $140, duct modification $225, vent modification $250, disposal fee $75 and a permit fee $150. Totaling $840 out of my pocket. So I looked into the cash out option and they will give me $488 to replace the gas furnace and $300 of that is for labor. Quick math that means they can buy a gas furnace for $188. Crazy. As a homeowner you are better off saving your money. I would not recommend AHS.

On Nov. 1 2018 my wife contacted American Home Shield to report a leaking commode. You would think that itself is a worrisome. Well no... They had a plumber schedule to come out until Monday? On Sunday the 4th now both bathrooms clogged up and tub full of sewer water and still no one able to come by. To make matters worse the plumber came took longer to arrive at the home than what he took inspecting only because he didn't even try to unclog not once. Quoted me on a 4000 dollar almost job that would come out of my pocket because American Home Shield can't cover mud and roots on the pipe?

This is the worst customer service experience I have ever had in my life! Our water heater went out and began leaking and flooding our garage. I was away at work, so I was unable to help. My 8-month pregnant wife calls the service line and was told she would not be help for 48 hours and there was no one who could help her. When she explained she was PREGNANT and has suffered complications, therefore she would be unable to do anything physically, the representative responded "tough" and ended the call.

American Home Shield is a good warranty company and they take care of the business. I submit claims both over the phone and online, but the online is faster. The submission process is easy and the timelines are really fast. I've had American Home Shield for about 5 years now and the technicians they've sent were fine. They do quality work. Other than one bad experience where the technicians gave me the wrong diagnostic for an AC issue, it's all good.

When we bought our house, the air conditioners were running and everything was working. Then, the first one crapped out and we had a guy come and tried to fix it five times but he couldn't get it. Then, AHS sent A-Plus Air Conditioning. The tech there was nice. He explained everything and showed me what was wrong with the air conditioner. He even replaced the part in front of me and he had the thing running. What impressed me so much was the guy said he's leaving the country and if it's a big job, he may not be able to help. But still, he opened his truck, got his tools and he came over and fixed the air conditioner. He then put everything back and left the country for vacation.

I've been with American Home Shield for a year and a half and submitting claims to them used to be better than it is right now. I can’t get through them on the phone and it's a long, long wait. Then, they say I can do it online. I would if I could, but I can't sometimes because of my carrier. I got issues right now that I have to do and I just haven’t been able to get through them. But generally, when they get the claim, they send somebody out quickly. The contractor would also text us quickly that they’re gonna handle it, so that’s never a problem.

My refrigerator's freezer stopped working. I made a phone call to American Home Shield and told them about it and they sent someone out to check. The techs quickly came out and they determined it was totally non-functional. They were very efficient and professional. AHS replaced the old fridge, and they were very good.

The cold season started and we turned on the furnace but the next morning, it wasn't working. I called American Home Shield's phone number and let them know what was happening. Then, a few days later, Abby's Heating and Cooling called us and we set up an appointment. The techs came and diagnosed the problem. They put a new piece in and everything worked well. It definitely got us through the month that we needed it. I'm very happy that we got AHS.

My washer was making a grinding noise and needed to be repaired. I submitted my claim to American Home Shield online where I just went in and click some buttons. The process was extremely easy. Their repairman contacted me within two hours. There was a delay for a week because AHS has a cap on what they can spend on parts locally. Then they sent the parts to my repairman for them to fix it. As soon as the repairman got the part, he was out here the day after they received it. They're fantastic, respectful, polite, worked around my schedule, answered my questions, and showed me what they were doing. I've had two claims and two different contractors who both have been amazing. Both appliances also have worked great. American Home Shield was a time-saver and having their warranty worked really well. I'm very satisfied with our experience and have recommended them to someone else.

My toilet had a broken seal and there was a leak every time I use and flush it. While I normally file claims to American Shield and the website is user-friendly, I called them about the toilet. A contractor came out and they knew exactly what the problem was. They were professional and asked for permission before moving stuff. They replaced the toilet seal within a matter of minutes. They got the job done quickly and the toilet works perfectly.

We had our heating unit inspected and we never knew that it had an issue with it. The tech said our whole unit was shot and that if I didn't get it fixed, it would end up going out on me 'cause the whole inside had rusted. Submitting a claim for it was really easy. I just called it in at American Home Shield and explained the situation to them. They had somebody contact me, but we ended up not going with him. AHS sent somebody else out, and the gentleman that came in was very professional. He cleaned up after himself and we couldn't even tell he was there. He looked at the unit and then he had the part ordered. Two days later, they had it in. He came in on the time that we needed him to come in. Everybody that I ever spoke to at AHS was professional and polite. They were so willing to help, and they were like, "Just call us back if you have any questions, email us, whatever you need to do."

Six weeks after I signed up for American Home Shield, my AC broke. I live in Florida and I need to have an AC unit. I called AHS and the tech showed up seven days after. He was a total jerk and in the end, he fixed it temporarily and had to order a part. He didn’t talk to me and told AHS that it was a preconditioned failure of the AC unit and AHS declined to pay for it. It was a disaster and I had to pay by myself. The second time, I submitted my claim online and it was almost easier than calling. The air conditioner was broken again. AHS sent a different company. The guy who came was totally professional and great. He figured out the issue really quickly. Now, the AC is running. If service can continue like that, then I may buy another year when my contract is over.

When I had to submit a claim to American Home Shield for a ceiling fan that wasn't working, I did it online and it was easy to do. I was very impressed that AHS was able to get somebody out here fast. The technician was very nice and cooperative. He did exactly what we wanted and he worked with me. I had to pick out a new fan and he had to come back and he was great. I was very pleased with the way my experience went, and I wasn't expecting it to be that good.

The garage door opener stopped working. I called American Home Shield and the customer service reps were good although sometimes I couldn't understand who I was speaking to. Some of them had a language barrier but in other times, in a whole other occasion, it was okay. They sent their notice to the company the same day and then the Garage Door Experts called us and made the appointment. The contractor was excellent and attended to my needs. They diagnosed the problem, told me what I needed, and they fixed it.

My air conditioner was making some weird noises. I used the app to file a claim with AHS and I got a call back 30 hours later from somebody who'd be servicing the AC. Then the tech came out and identified the issue. He was also polite, professional, and kind of explained what was going on as well as what he needed to do. But he had to leave to go get the parts needed. Apparently, the AC needed a new fan motor and a mounting bracket which broke. That caused the fan to drop so it was broken as well. Then the tech came right back and he was able to resolve the issue that afternoon. The service was good and I was happy with it. The whole process took a few hours and my experience was super easy and very seamless. Overall, anytime I’ve used American Home Shield, it has always been a pretty simple process. It’s also super transparent so I know what I can or can't use them for, and I know what to expect when I need them.

We didn’t have heat so I called the number of AHS and worked with the member. They got with a contractor. However, it took about five days for the contractor to get to us, which I can understand. There was a cold spell. But all in all, we’ve been pleased with the professionalism of the contractors that American Home Shield uses. We’ve never had a really bad experience with them. We’ve had the warranty ever since we’ve moved into this home in 1996.

I had a claim with American Home Shield for my refrigerator. The contractor kept coming out to fix it and it wasn't being fixed. They couldn't find the part because it was a really old refrigerator so, we gave up. We ended up replacing the refrigerator after four months. Then, they went and reimbursed us for half the price, which was nice. The reps at AHS were very nice throughout the process and they tried to be helpful. AHS is very slow on fixing things but they're good.

We've had American Home Shield since September. We went with them after talking to a couple of people who told us that they were happy with AHS' service. Our first claim was for our air conditioner. We called to submit a claim and the rep we dealt with signed us up and had somebody come check the air conditioner out. It ended up that both our air conditioners were trashed, so we had to replace them. We came up with a lot of money for that, and then the guy showed up and did a great job of putting them in.

I filed a claim to American Home Shield for the dishwasher online and their site was great. There was a plug that was clogged up and the contractor they sent out said to unplug and he showed us how the maintenance is. Everything has been good with the dishwasher so far since the repair. I'm a realtor and I have everyone I can think of sign up for American Home Shield.

Submitting my claim with American Home Shield has been fine so far. I do it on my phone and online as well. Most recently, they did a new ice maker in the refrigerator and then they worked on the dishwasher. Both of them turned out fine. Two different service people came out and they were both excellent. They were very cordial and easy to get along with. However, on the dishwasher, the door is still opening too far. It’s almost like it has a weight on it. So, I was thinking of calling them back on that.

My dryer stopped working. I called it in with American Home Shield and the representative I talked to was very good. The technician from Sears came the next day and he was very cordial, did his job quickly and fixed the dryer. I was really pleased with AHS. It's very good to use them.

When a water blending valve in the shower wasn’t working, a guy from RK Plumbing came out and touched it with his magic hands. He fixed the issue in 15 minutes. The wait times for calls to American Home Shield are always awful -- it is a 30-minute wait and they always say, “Unusual call volume". So, I submitted the claim online. One of the nice things about American Home Shield's contractors is their use of the scheduling system. Whenever we submit a claim, we always get something from AHS saying that they have assigned a ticket. Within 24 hours, unless it is on a weekend, the contractors reach out and schedule. They give me either a two or four-hour window, and they show up during that window. They also call when they are getting close. They are confident and have their stuff together. I’ll be renewing next January.

My water heater had a leak and some of my faucets that have hot and cold water had their lines reversed. I called American Home Shield to submit a claim and the reps that I talked to took down what I said and called the proper people. Drain Masters was dispatched and it was a seamless transition from AHS to them - I did not have to do anything and I was kept well informed. Drain Masters replaced the water heater and did the valves. They took care of everything and now everything is good.

I had an air conditioner that wouldn't cool the house. I submitted a claim with American Home Shield, and they sent somebody out to check it. The contractor called and told me what he was gonna do. He gave me a time frame as to how long it would take to fix the AC, and he did what he had to do. He did some cleaning and recharging work on it. He worked for two days and then, he came back out again to recheck it. This time, something else burned up so we had to get it replaced. The contractor was honest, very courteous and professional. If I'll have any problem down the road and needed some work done, I will definitely call him myself.

I had gas leaks and tried filing a claim for it online, but it didn’t complete, so I just did it over the phone. I had a long wait time, but it went okay. I previously had a different issue for the same appliance, so they had to verify that I wasn’t calling about the same issue. The plumber they sent was very excellent and the same gentleman that came for the previous issue. On the previous issue, he had to get a different equipment, so he didn’t have time to do it that day. He came back the next day and that was fine. Then this time, he was able to fix that one in one visit. Having AHS gives you peace of mind when you move into a new home.

Having the warranty is a nice safety blanket in case something big happens. When I submit claims to American Home Shield online, contractors usually come out within a couple of days. I haven't had any problems with it not being responsive. For this claim, my washing machine wasn't spinning and thoroughly agitating. It wasn't automatically advancing into the final spin, when it's supposed to wring out all the clothes. The guy who came out was from Gulf Appliance Repair and he was great. He was very interactive. The first time he came, my adult daughter was here and he explained everything to her. But after that, this problem still existed. So we put in a recall. In the second call, he interacted with me and he was great the whole time. He took care of the issue and the washing machine worked fine after that.

I filed a claim with American Home Shield over the phone for my washer. I was put on hold but once I got someone, it was good. The contractor they sent out was very nice, fast, and convenient with our time. He ordered parts four days after he first came out, but he said it was something else. We then had to wait two weeks before AHS contacted us. I left a couple of voicemails, emails and phone calls to know what was happening but AHS took longer to answer. But once we got a hold of them, everything was resolved. They replaced the unit because they couldn't find the parts. It was almost a month before we had a washing machine and we had to rent a unit, but I got good results.

I called American Home Shield to submit a claim for some fixtures in our upstairs and they were very quick about getting somebody out here. Their reps were very helpful and accommodating, but I wasn't too satisfied with the company they used, Drain Go of Alabama. In the beginning, I called and asked them to call me and set up a time. The guy said that they didn't have to call and set up a time, but I thought that that couldn't be the case because I use American Home Shield for one of my rental properties and the latest time we had to file a claim, the contractor called in advance. The rep gave me false information and I explained to him that it was not accurate because I knew and I've used them before. The rep said that he was just doing what he was told to do, so we set it up for the next day.

We had a backflow in our kitchen sink so I called American Home Shield. They called back and said when the contractor will be out here. The contractor were quick and were efficient. They resolved the problem pretty quickly. I've been with AHS for four years and I have always been very happy with American Home Shield. I’ve recommended them to people who owns several buildings here in Las Vegas.

I recently filed a claim for our garbage disposal through American Home Shield's online app. The process was easy. I just had to select a few things and the service guy called and contacted me in a few days. He was quick, and then he was in and out. He had the thing replaced, and it was good. He was professional, too.

Our oven did not have sensor working on the buttons so we were unable to bake things at 300 degrees. We had to bake with either two or 400 so AHS sent somebody out to fix it. They also came out for a dryer situation, which turned out to be just an issue that we were not dealing with properly. Both times the contractors were super nice and were really good. They were on-time, pleasant to deal with, super informative and fast. Both repairs that were done were also done in one appointment. However, I'm gonna submit another claim real soon because our oven is still not baking properly and our dishwasher is not cleaning. But overall, it's worth the money and I'm very satisfied.

I highly recommend American Home Shield. They seem responsive and they really send out a person the next day and when you need it. I try to file my claims online first and the website is easy to navigate. It's user-friendly. I had a problem with my air conditioner where we had a little water clog into the drainage up from the unit. About 5 minutes after I put in the claim, Air Max contacted me. The contractor came out and said that he knew what the problem was as he had seen it before. He had a little bit of whatever he needed to and then blow it out. He was able to clear that clog right away and it was professionally done. We have no back-up of the water, so everything is good now. Having a home warranty is always good and it's valuable to me. So far my experience with American Home Shield has been good.

I called American Home Shield to submit a claim and the rep I spoke with was fine. However, the people who came to fix it had problems. The first time, the contractors didn't replace the microwave bulb. After a while, I just gave up and forgot about it. I got too many other things to do than having to call them and have to hold on to the phone for a long time before you can get somebody to answer.

Our air conditioner was leaking water when the AC unit was running. Since it was kinda late and it was after business hours, I filed a claim for it online. AHS is really responsive. We got a call back really quickly once we submitted the information to set up an appointment. Our contractor was United Air Temp and my husband was the one home when the contractor came. I told my husband that everything was covered, but when I got home, I found out that my husband paid $42 for a tablet that goes in to help with the condensation. I wasn’t happy about that. Getting that tablet was definitely needed but we could have been told that it was something that we could do ourselves. We could go to Home Depot, purchase the tablet for 12 bucks and put it in ourselves.

Submitting my claims online with American Home Shield has been easy. They've been quick to get somebody out here. They've always called to say when they're coming. We had a plumbing issue and the contractor, Durango of Alabama, did a good job of explaining what was going on. The first time, I wasn’t there and they talked to my daughter. So, that one didn’t go so well. There was a lot of confusion as to what they thought the issue was. But on the follow-up visit, we were able to get some answers and see exactly what needed to happen. We found out that it wasn’t necessarily a plumbing issue. It was water getting under the tub because of not having proper sealing. They did a good job of pointing that out and showing me what they needed to do and where the water was getting through.

There was water all along the wall and on the floor from the sump pump area in the basement. I submitted a claim to American Home Shield and somebody from All Hours Emergency Plumbing came out the next day and got it fixed. The contractor was very pleasant, made sure he covered his shoes and explained to me what happened and what was gonna be fixed. He came out when he was done, said everything was ready to go and everything seems to be working well now. It was a quick and easy experience. I called American Home Shield again to get a furnace looked at and that went well as well. I haven't had very good experiences with home warranties when I used them before but American Home Shield has been good.

I just bought the house and part of the deal is that the locks on the house will be replaced. My wife wanted to have them replaced and the AHS rep was helpful. The locksmith showed up on time and he was very polite. Everything he did works fine and I'm pleased.

The first claim we had to deal with American Home Shield was for my AC that went out. They sent Aero Mechanical to us and the guy was here when he said he was gonna be here. He was very good and professional. He replaced the cylinder and got the AC fixed. He also checked the other unit on here so he went above and beyond. He did a really good job as well as did it right and efficiently. I was really happy with him.

We had a problem with our AC unit and I filed a claim online with AHS for a tech to come and check it for us. Their website was pretty user-friendly and I did it online because I figured that they were having a lot of people that called in, so doing it online was the fastest way. Then the next day, a company came over and their tech looked at the unit for us. The guy was friendly and he knew what he was doing. He found out what was wrong with the unit within the first three minutes at the house and he repaired it that day because he had the part with him. That was really good and the unit has been performing well since the repair. I would recommend AHS. So far, they're a very good company to work with.

I had a company come out and do an annual check-up. They noticed that something was wrong with my furnace, so I called American Home Shield to see if they didn't have the same contractor do the work. They said that it wasn't in their policy that I have to have somebody new come out, which worked fine. So they sent out a tech and the one they sent out were very courteous and did the investigation for me. Then they ordered the part and came back. They were on time and they did a good job. It took about a week for the furnace to be fixed and I was pleased with the work done. I had a good experience and I'd recommend American Home Shield.

We submit claims with American Home Shield online for the ease of it. Their website is easygoing. I just thought there should be a little bit more explanation or if we could get to choose. But it was really nice to have AHS online, so I do appreciate that. If something happens 10:00 at night, we still can get online. We feel like we're able to, at least, submit a claim, then we get an email or a text right away saying that it has been submitted, and I like that.

I had a problem with my dishwasher. I submitted a claim online to American Home Shield. The user interface is fairly simple but could use some adjustments. The technician that came out was hilarious. He was a good guy too. He also made a special time to come out for me because of my work schedule. He found out what the problem was when he came out, then he went back, ordered the parts, came back out and fixed it. It took about a week from the time he got here. I tried using it the next day but it didn’t work right so I called them back. They came back out, looked at it again and ordered the parts. But I was going out of town that weekend so the part came in a few days after I got back then he came back out and fixed it. Everything is working fine since then.

Our furnace was blowing cold air and I filed a claim to American Home Shield online. They responded in 24 hours and sent out RI-Tar Enterprises. The first time they came out, their guy fixed the igniter and it corrected the problem for about 10 days. Then, the furnace went out again and he couldn't find the problem but suspected that something else was getting ready to break. He told me to shut down the furnace and restart if it happens again. After doing that three times in a course of a weekend, we had them back out and the guy came out and fixed the smart sensor. Our heat is working properly now. I was pleased with RI-Tar.

The pool filter stopped running and the contractor that AHS sent was also the one who installed the last pump and he said that the pump was shot because a part wasn't sealed on it. The guy was a nice enough fellow and he had been out here before, but if he had sealed it nicely the first time, it wouldn't have burned out because of water getting in from a rainstorm. He then said that it was not covered. We had him replace it and paid for it out of pocket.

My refrigerator stopped working and everything was pretty bad. I filed a claim to American Home Shield and Cooper's Appliance came out. They fixed the fridge and everything has been just fine since the repair. I recommend AHS.

My microwave, which is part of a combined microwave/oven wall unit, began rusting and peeling inside about 8 months ago and now has grown to several spots. Upon researching this online I found 5 websites saying it’s time to replace, they are unsafe. I called AHS on September 24th to ask for service for the claim. Their selected company, National Platinum Service called that day and the technician was at my home on the 26th. The unit was so old there was no readable serial number or model on the metal plate. He took photos, called his boss and forwarded the photos to him. He left saying he was going back to do the report to AHS and they would be sent to them that day or the next. I waited 10 days before I called AHS because I had heard nothing from them. I was told they did not receive any information from the vendor yet, but they would contact them.

I can’t tell if AHS is legit or a scam... so far the service is the pits! On 10/12 Friday evening I noticed my freezer foods starting to thaw... I wasn’t sure if it was an issue yet so I moved the food to a deep freezer and turned up the dial to max and checked the next morning. I could see it wasn’t recovering and the fridge was starting warming up too. On 10/13 I went online and put my service order in and paid my $75.00 deductible. By Monday, over 48 hours later, I noticed I haven’t received any emails and my deductible payment wasn’t processed. I called and waited a long time until I got rep. I pointed out I put in a service and paid a deductible and wanted to know when I would be assigned a service provider... she checked and set me up for service again, I suspect so it would look like they were still in their time frame.

I had an A/C claim this summer. AHS sent incompetent service providers. After four failed attempts to repair the system, they finally they sent a competent service provider who fixed the issue. The incompetent people made the problem worse. Driving up the price of the repair to $2,672. The coverage is only $1,500. AHS refuses to pay the competent contractor the additional $1,100 so I now owe him that money. Does anyone know the name and address of AHS or their Registered Agent? I now must sue them in small claims court.

My experience with this company was horrible. My water heater went out and I've been going back and forth with this company about my warranty. They only called one company for repair quotes. I paid $100 for the repair visit. The tech informed me that it couldn't be repaired and that I would need to pay $538 for permits etc. At this point, I'm paying insurance which cost me $638. I've been placed on hold for a total of approximately 5 hours. I've spoke with over seven reps. from this company, still no resolution. American Home Shield is an AWFUL company!!!

My water heater stopped producing hot water and I put in a claim with American Home Shield. The tech came and it was great. He showed up on time, was a real professional and knew exactly what was going on. I showed him the hot water heater and he went to work immediately. He told me what was probably the cause, checked it out and it was exactly what he said it was. He replaced the core and some other stuff and the heater was working the same day. Other than the time it took to repair the heater, he was pretty quick. I always recommend AHS and I tell my friends I don't have issues with them. They are good with notifying people to come to fix what needs to be fixed. Also, the contractors call me the next day and come in a reasonable amount of time.

I called American Home Shield to have the locks changed on my new purchase. Pop-A-Lock Australia came out a couple of days later and I had a positive interaction with them. American Home Shield is reliable and they will get the job done. I would use them again and I would recommend them.

My washing machine was throwing a code and I got a hold of American Home Shield. They treated me with real respect and asked me what my issues were and put me in a ticket. The rep did her job quite well. I called on a weekend, so nobody was around until Monday but it was nothing too bad. A gentleman from Comanche got to me as soon as he could. He looked at the washing machine, ordered a part, came back about two days later and had it working. Since he looked at it, I haven’t had any issues with it. This is the second time I’ve gotten to use Comanche Appliance. They’ve worked on a dishwasher issue before and every time that I’ve had them come out, they’ve been really well. All in all, having AHS has been well worth it. They’ve got great customer service and they’ve been good to work with. I’ve already mentioned several times to several family members and friends about having this company.

I had three different claims with American Home Shield. One was for a refrigerator that was leaking water and the issue was resolved. Another claim was for the dryer button that could not be pushed or pulled to turn to get started, and I also had a claim for the microwave light not working. When I put the claim in, their reps scheduled an appointment for the worker to come out. However, whenever I make a claim online, the reps automatically ask for my credit card information. The technicians who were in my home were very professional and very pleasant. Once, a technician came and did the work but he had to come back on an additional trip for one work because he needed a part.

We went out of town and when we came back, our freezer wasn't working. I filed a claim online to American Home Shield. Their contractor came out the next day and he was very knowledgeable about everything. He didn't do anything though and said that he thought that maybe the door didn't shut. I've had no problems since and the freezer has been perfect. We recommend AHS.

I've got two claims going at the moment and neither one of them are over. One of them has been ongoing since the first of October. So I'm not too happy with the whole thing. The contractor started out by trying to fix my freezer door, and they said a part needed to be ordered. But that part has never come in. And every time I call, they say it's supposed to be in in a few days. But then, it keeps going on and on. They were also supposed to fix my washing machine and they said that there is one part of it and said the motor was dead and that they have to order it. I haven't heard anything about it now. I called American Home Shield about it but they didn't request that they would get somebody else. They should hire somebody that's more reliable.

I filed a claim for my air conditioning unit online. The contractor was wonderful and since the repair, the unit has been good so far. I will recommend them to come back anytime. However, I kept getting letters in the mail every so often stating that there had been a problem with my credit card and that they would not talk to my bank. When I called AHS, they said the payment has been made and that there was no issue. That’s one thing that I’m worried about ‘cause I wanna make sure that AHS gets paid. I think it was just a little computer glitch. Otherwise, American Home Shield would be the best investment one would make.

When I file claims with American Home Shield, I feel that doing it over the phone is a little bit quicker than going online, so I usually call in and discuss with the customer service rep about what was going on with the particular item and they worked on getting somebody out there to see what the problem was. We recently filed a claim for our water heater and the contractor they sent was courteous and polite and the repair that they did was excellent. I'd recommend AHS.

We had an issue with our pool and we submitted a claim with AHS. We do that online 90% of the time and their website is pretty easy to use. But for this claim, we had a less than great experience with one of the vendors that was the first choice for doing things for the pool. It wasn't like he didn't know what he was doing on the pool. It was just like pulling teeth trying to communicate with him and he was not somebody that I really wanted to work with again. It would've been nice if online, you could request and see who was gonna call or text you before they actually contact you. Because it was a little awkward to have somebody contact you and you didn't like them.So, it’d be nice if AHS would tell you who’s gonna contact you, so you could say if you want another vendor.

I’m pleased with the coverage and service that I have with American Home Shield and it’s a good investment. When my garage door was sticking, the contractor of American Home Shield, Beverly Garage Doors, replaced a part of it and it’s working fine now. Their technician was very professional and on time. He also tried to explain to me why the door was not operating properly.

We've had American Home Shield for years and years. We own three properties and we have AHS on all three. When we came home from work and the AC unit wasn’t working, I tried resetting breakers and did all the sort of normal stuff. We tried to submit the claim online, but it wasn’t working. I somehow got a chat session up with American Home Shield and the rep allowed me to submit the service request by chatting because the website was not working. We would like American Home Shield to fix their website. It is terrible and it does not do anything for us. Every time we log in, it doesn’t have our name there. It says, “Enter your property address.” We do that, but it says, “You have no contract,” although we have three contracts. We put in an issue with American Home Shield to have the AC looked at on October 13th, but it is still not fixed as of today and it has been terrible.

The claim submission process of American Home Shield both online and over the phone are fairly easy. I only had one bad experience with them when I called for the sink that wasn't draining. I disconnected the gooseneck and the guy who came told me that when I did that, it wasn't under warranty because it wasn't in the sink anymore. Then I had a claim for my stove and a technician from GE was sent out. He seemed to be very knowledgeable into his work and was professional in every way. He wanted to make sure that I understood what the problem was, what he was gonna do to repair it, how he was gonna repair it, and that might take a little extra time for a part to come out. The stove has been good since it was repaired.

AHS sent Joan's Electronics for our washer. The claims process was amazing. It turned out they were able to get the parts. I called to follow up, and they said if the washer was in stock, this would be how long it would take. I didn't know there were options and we've opted for them to replace the washer on a Tuesday, and I had it that Friday. The contractor was very good. They were in and out in no time. I'm very happy with AHS.

The oven went out. I called American Home Shield and told them my problem. They were very informative and very nice. They got what we needed then and called a GE repairman. The repairman was really good. He ended up fixing the thermostat and it has been excellent since.

I had one claim for the ceiling fan and another was for the outlet, and they've been fine since the repair. I submit my claims online and it's easy. American Home Shield's response has also been quick but the vendors don’t respond as quickly. They were friendly though and my overall experience with American Home Shield has been positive.

My air conditioner quit cooling and I couldn't live with that. I called American Home Shield to file a claim and it was a holiday but the techs from Greenway Home arrived within 24 hours. They had to put two pounds of Freon and AHS paid $10 per pound, so I was charged $20 for that. I thought I was overcharged by Greenway and the cost was never adjusted.

We filed a claim online to American Home Shield for our furnace. Their contractor who came was friendly and provided a good service. He made two visits and the furnace was replaced within a week. Overall, it's been a good experience.

Our air conditioner was leaking and was worn out. We called AHS and they explained to us what they would do in in-depth detail. They also told us who to get a hold of, so we coordinated with the contractor and they came and looked at it, did all the measurements and told us approximately what it would cost us. But we ended up paying a little extra ‘cause we paid so much for the Freon. It took more than what they paid for. But everything else went fine. The contractor was very good and cordial. He got here when he said he was going to, did everything he said he was going to and fixed everything. I would recommend them to others. And overall, American Home Shield was as good as anybody would be and everything went the way it ought to.

The microwave went out so I submitted a claim to American Home Shield over the phone. The process was easy and their response time as far as sending a contractor out was definitely speedy. The contractor was friendly and knowledgeable. He got the microwave repaired really quickly and after that it was like new again. I’m satisfied with American Home Shield.

Submitting a claim online to American Home Shield is a heck-of-a-lot easier than calling them and waiting on hold forever. Then, when something was not working right with our pool, AHS got us SunBright Pool Services really fast and who called us within a couple of hours. The contractor came out the next day. We were home the whole time they did the work. They cleaned up the pool and did a good job. I love them. But the contractor had to get a part so he had to come back. He was knowledgeable and super nice. We needed the pool cleaned otherwise we could not go swimming. I am very satisfied with American Home Shield. Having a home warranty is great and a smart thing to do if you have an older home so I referred my clients to have one.

Our garbage disposal jammed up and I called American Home Shield to file a claim. I was told to wait for a call from the plumbing company. The rep I spoke with was very clear and I understood everything she was talking about. It took a day to get RK Plumbing, Heating & Cooling out and when they arrived, their guy said that the garbage disposal was jammed and it got gristle. Something in there was all crunched up so there was no way he can unjam it so he replaced it with the same style-model. Our interaction was excellent. Now, the garbage disposal chews up everything when I put a little more power for one. I'm very pleased with American Home Shield so far. I love having a warranty because their guys came and fixed the dishwasher and also fixed our air-conditioning three times.

I had some leaking and a hot water dispenser that needed to be replaced. I submitted a claim and the Home Shield reps over the phone have always been nice and helpful. The first plumbers who came out when I first set up my account were not good at all, but the ones who came were wonderful and the nicest people. They were great and if I ever needed another plumber, I hope Home Shield will send them. I’ve already recommended American Home Shield.

We have been with American Home Shield for seven years. We never had an issue that wasn't resolved and it was resolved very quickly. However, it is sometimes difficult to get a hold of their reps on the phone. Sometimes, you are on hold for 30 minutes before you can get to speak to somebody. But, once you get to talk to someone, they are very professional and things get handled quickly. Other than that, we had, over the years, a number of minor plumbing issues. And we have always asked for John & John because we have had good experiences with them. We had a heat pump that went out, and recently, my hot water heater started leaking. The quality of work done by John & John was great.

There was a break in my drainage, and I couldn't use my washing machine because the water was coming in from my kitchen floor and sink. And where the pipe was corroded caused the water to go out to the back porch and washroom. When I submitted my claim to American Home Shield, they emailed and had me scheduled with a plumber for an appointment. But I wasn't at home so I didn't get it until late that night. They gave me a second appointment and when they called, I was at home. The plumber got in touch with me a couple of days later and he came at the time they said he was gonna be.

When I had some dampness in one of the bathrooms downstairs, The Lindsay Company came out. But the technician said that it might be a leak in our attic from our air conditioning drain pan. The plumber should have taken care of whatever he needed to take care of. Instead, he said that it was an AC deal, not his. I paid the claim of $75 and now American Home Shield is asking for another $75 because they called an AC guy. I'm not paying that. I called and made one claim. If they say they need payment because of the AC guy then that's beyond my control. It's really silly. Plus if they're gonna send somebody else, they should at least call and let me know. I got nothing. On the other hand, I am getting the emails that I need to take care of my account.

When I made my contract with American Home Shield, I told them that almost all my appliances are brand new, but I still wanted them covered because I wanted to keep going with them. One of the things that broke was a brand new LG refrigerator (less than a year old). American Home Shield sent somebody over who looked at it and said it’s under warranty, so it will be replaced, but people who can handle LG are needed and they don’t. They called American Home Shield and a second person was sent over. He said not to worry and they'll take care of it. He called American Home Shield and they called a third company that came over.

The ice maker in the refrigerator door stopped working and GE Appliances came out. The tech that came out was phenomenal. He was very considerate, and very polite. He is probably in the top one or two of all the techs that we have had over the course of my life. He explained what was going on and what to expect. There is a heater that comes on periodically and they believed that the heater stopped working. The tech used the heat gun and he was careful not to melt the heater inside the door. It defrosted the water that was frozen in the lines, but he said it was gonna happen again if the heater wasn't working, so they ordered the part.

I submitted a claim online to American Home Shield when our dryer was not drying. Their contractor came out fairly quickly, and I had a very good interaction with them. However, it took a while to get someone back out. But it was all reasonable. They had to order parts and I had things going on, too. The dryer has been operating well since then. I had a less positive experience with a different contractor for the water heater, but it got fixed. Having AHS's warranty has been worthwhile.

I had a leak under the kitchen sink and apparently, it was the disposal where some pipes weren’t done right and it was what it ended up being. I submitted the claim to American Home Shield online but when I can get a hold of somebody, I’d rather do it by talking. But too much of the time, it’s hard to get through on their line. The contractor that came out from Pipe Solutions was very professional and nice. He did a good job and cleaned up. He did everything he was supposed to do and the service went well. American Home Shield has been a great company to work with.

American Home Shield does a great job. The last claim we had with them was for a plumbing issue and it was good in general. When I submit my claims for service, I no longer like to do it over the phone because I always have to have a credit card with me and I’m never at the house to call through a landline phone. I’m a real estate agent, so I have direct contacts with people there that I’ve had relationships with for 10 plus years. So, sometimes, I text them to submit a claim or have my office do it online.

I have a dishwasher that quit working and I went online to file a claim with AHS. The online submission system works great. The contractor came out thereafter and he found the problem. He then ordered the part and replaced it. Now, it has been working well. I couldn't be happier with AHS.

Every time I’ve called AHS, they’ve responded quickly and they’ve taken care of the issue. Recently, I called them to submit a claim for a dryer and my experience with that was great. There was a bad control board in our clothes dryer and after we contacted them, the tech was out within a couple of days to look at it. He diagnosed the problem very quickly then he ordered a part. As soon as the part came in, he came back and fixed the dryer. So it was back in working order in about a week and we've had no problems since the repair.

I submitted my claim over the phone for my boiler and it was easy. However, every time I call AHS, they inform me that I am giving the new contract number and I don't understand that. Willy, the technician from Perfect Temp LLC who came, did an outstanding job. I was informed of what my issues were. There were parts required for the repair so he had to come back out in a couple of days. After the repair, everything has been good. I'd tell friends that they should give AHS a call.

I prefer to call in when submitting a claim but calling it in or doing it online, either way, works. I like the contractor and all of them was fine. But they couldn't figure out what was wrong with my washer. They had to keep on coming out so many times. But they got it done and they were good and like experts. The last man who I told about it figured out what was the problem and finally ordered the part and got it fixed. Everything’s working fine.

We've been with American Home Shield for a long time and used them for a good 20 years. We have more than one property with them and they’ve always been very attentive to us. We’ve sent them a bunch of customers and friends. We have split AC units here and when the motor on one of them went out, I called AHS. They have fantastic reps who are right to the point. They get the information and before the 24 hours pass, I get a call from the service people.

I have been with American Home Shield for many years. We used to have two homes and I have their service in both our homes. Though we sold our home north and are now living in our home in Florida, I've continued to keep it. We've had many claims with American Home Shield. A number of years ago, they replaced our air conditioner and ductwork. When my microwave broke, they replaced it too.

The blower in one of my air conditioning units wasn't working. I called American Home Shield and my phone was answered in a relatively quick, if not completely reasonable amount of time. I spoke to a person which I always appreciate, and told them it was not an urgent issue. But within 48 hours, I had contact from Aire Serv of Coastal Carolina and after the first contact, I had service on-site within 24 hours. The techs that came out were very good. They fixed it during the same visit as they had more than sufficient repair parts on board their truck. In fact, there was no ordering of parts and there's no scheduling of the second visit. I rate that as outstanding. In addition, the technicians were polite and proficient. Although I wish AHS' answering service could be a little quicker, I was impressed with their attention and responsiveness to their online service.

A man from Sears came out to fix our refrigerator that was not defrosting. We told him what was wrong and what parts he needed and he charged $100 for a diagnostic. He was here for 10 minutes and we were so aggravated that he was gonna charge AHS almost $400. That was a lot of money, but he sufficed it. We had to wait another week and a half for him to come back. He was supposed to come on Friday, so I took off work and sat there all day then he called at 3:15 to say that he was sick and wasn't coming. They rescheduled it for Tuesday, which is today. I talked to the Sears scheduler and she said he would be at our house between 3:00 and 5:00 so we didn't have to take off work. The tech said that the part that he had replaced was not working so he put another part in. It had been two and a half weeks total. We're gonna keep our fingers crossed that that did it.

I called American Home Shield to make a claim when my dishwasher quit. I told the rep what had happened and she scheduled Dale's Appliance Repair Inc to come out. They came out and fixed it right quick. When I first signed up with American Home Shield, I bought this house and I didn't know what kind of heating system I had or air conditioning. I thought it was a heat pump, but it turned out it was not. It is natural gas on my heat and electric on my air conditioning. But, I called in to make sure they all had it down right on the records and I was told that I was covered on both of them.

I submitted a claim through the phone with American Home Shield for my water heater and the whole transaction was really smooth. I tried to do it online but it was easier for me to talk to their reps. They told me exactly what to do. They also told me that they had somebody scheduled to come out the following Monday. The guy came out and he was really knowledgeable. He told me what the problem was and replaced the part. He also told me about certain things to look out for as far as turning on the water heater. He knew that I wanted to learn how to fix things so I can do it myself. Overall, the repair took an hour. I'm a new homeowner and I'd recommend American Home Shield to anybody buying a new house. It's really a handy insurance to carry and I found it to be immensely beneficial for buying the house.

There was something that was burnt out in my oven. I usually call American Home Shield but I was online at that time so I tried submitting the claim online and it was really easy. It was easier than calling and waiting for somebody to pick up. Then, the contractor came in and it took him no more than about 10 minutes to install it, make sure it was working properly, and check anything else that was wrong with it. He did great and we had a nice conversation. He’s a veteran too, so it was one of those things that we connected.

So far, I made three claims with American Home Shield for my air conditioning and heating unit. I did the first two online and I did the third one over the phone. American Home Shield's online site was very easy to use. Submitting a claim over the phone was fairly easy as well. We haven’t had any issues with the contractors. The first time they were here, it was because the unit was freezing up and it just needed to get cleaned out which fell on us. We know our warranty only covered parts. The other two that followed were because of a same problem.

Our dishwasher fell apart and we filed the claim to American Home Shield online. They sent a repairman out and it took him a while to check around. But the dishwasher was older and they couldn't find any parts. So we were told we would get a new one. American Home Shield offered us one but we decided we wanted a different one. So we went and bought a different one and sent the receipt. Then they sent us the money that they offered, which was very close, and we got one we wanted. We were happy. Aside from this claim, the contractors they send are usually good. Once, we had someone who came out but my husband went behind and fixed what needed to be fixed. But on the whole, they are good and we recommend them.

Hooper Appliances worked on my refrigerator and my dryer. They’re a really reputable and very good company. They know their stuff, so I always want to ask for them ‘cause they know my appliances and they’re incredibly competent and reliable. They'd tell me what’s wrong and that they need to order a part, or tell me what’s wrong and say they got the part on the truck. I always try to do business with them because they’re honest and positive. They been straight shooters all the way. In fact, they had told me the last time they repaired my dryer that I needed to get my dryer vents cleared out. I asked them who they recommend and they gave me the guy’s name.

We have two-zone heating in our house and the thermostat was old. In the lower level, it would no longer switch from off to cool, so I called American Home Shield to file a claim. I then got an automated response and I was able to follow the prompt to tell them what was going on. They came back to me almost immediately to tell me the name and phone number of the provider that would be contacting me to do the work and they automatically debited the $75 fee at my request. AHS chooses the provider and I am not able to choose my own plumbers. However, it has worked out for me every time and I’ve never had a bad experience with any of their providers.

My dryer stopped working in late August, so we put in a service request to have it fixed. A company quickly came to look at it (we have used this company through AHS multiple times and they have always been great) and said that they would have to order a new control board through AHS and would be in contact with us, but suggested we call AHS for any issues in the meantime. Being busy, about a month went by without hearing anything about the part or when our dryer would be fixed. I called AHS and spent close to two hours on hold. They said the part was on back order and they were "so surprised" that no one had updated me on the situation and gave me a date that the part would be in. The date they gave me came and went and I still had a broken dryer. I called them again and spent about an hour on hold this time. Again, they were "so surprised" I hadn't been updated, but the part was still on back order and would be in the next week.

The worst customer service of all time. On hold for 45 to hour, every time I called. Looking to get a Plumber to my home then 45 min to find out about my bill. The Plumber they sent was the only good they did. Joe from American Heating and Cooling he went an extra mile, had problem fixed in a day after calling, 5star.

It took a good minute to get someone on the phone when I called in to submit a claim with AHS. They asked me what the problem was and I told them that the stove was not getting any electricity. I called on a Friday and it took approximately four days for the contractor to come. My father said that the contractor was good and didn’t take any time. The contractor was very knowledgeable and went straight for the problem. The repair went well and I haven’t had any problems since then. I love the experience of having AHS because it saves me money and time.

I usually submit my claims with American Home Shield by phone. It’s better to talk to somebody. I recently filed a claim for the garage door opener that wasn’t working, and a guy came to test it. He had to order a part, and when the part came three days later, he came back and fixed it. The garage door opener works better now.

I submitted a claim online when my AC was not cooling and somebody was scheduled but it took four days. When I had 87 degrees in my house, that was not pleasant. I couldn't sleep. It was too hot for all of us, including my poor pets. Then on the day that the contractor was supposed to arrive, they called in sick. We had to reschedule and that's when Airflow came in. They came out within two days. But it took quite a long time and I wasn't really happy about all that.

Our icemaker wasn’t working and I called in a claim with AHS. Their reps were great. They promptly scheduled someone for me and the contractors were excellent as well. They identified the part needed then ordered it and came back about a week and a half later to put it in. They texted me when they were on the way here, and just did a great job. Now I have ice again. They were in and out fast and polite while they were here.

I would recommend American Home Shield. They do what they say they are gonna do, unlike some of the other places that I've had. When water began pouring out of the dryer and the washing machine areas, I got the water shut off and I called AHS. The reps were very nice and they said they would get somebody lined up then call me back which they did. They told me that a guy was coming. The guy called me the next day and confirmed that he was coming. He was very professional, polite and was on time. He fixed what he said he was gonna fix. He walked me through everything he was doing and explained why he was doing it. When he was done, he made sure it was all cleaned up and fixed up. He took care of the problem and he even took a looked through another pipe area that was not related.

I had a claim with the air conditioner and there was a problem trying to get appointments set up with the contractor because the answering service didn’t have any kind of voicemail. Every time I'd call, it would just ring and no one ever answered the phone, and it was hard to get in touch. The contractor would call me when I tell them to call me at work between this time. However, they would call me at home, when I told them I would not be there. It was a back and forth thing before I even got an appointment. When the contractor came out, they did something, but they didn’t tell me that it wasn’t complete. I got a phone call a month later saying they had to come back and hook up something for the heat, and they told us not to turn the heat on. It was air conditioner season, but we had some cold spells, and I didn’t know that.

The ice maker had stopped working and I called AHS right away. AHS sent RC Appliance for my refrigerator and they responded quickly. They didn’t have the part on hand, but had it three days later. They came back in, popped it in, and everything was working fine. Getting our refrigerator back online brought our daily lives back together. We had remodeled the house about 18 months ago and put in new all new appliances, with the exception of the refrigerator and water heater so I appreciate AHS being there. I did not have to worry about any big repairs coming in. That to me is comforting.

The claim process at American Home Shield was reasonably fair, and it wasn't difficult at all. I had two work orders for two different buildings. One was a house and one was a flat, and they were both plumbing issues. After submitting my claim over the phone, the contractors who came out were good. Although my experience has been positive, you have to be patient as far as the time. If they give a window, they may not always make it within that window. But so far, I have no problems with my plumbing since the repair. If I had to do it all over again and choose another vendor, it would definitely be American Home Shield.

My washing machine would quit spinning and the clothes would have water in them. I called a serviceman from AHS. He came early in the morning and told me he was tired. He shouldn’t be tired between 8:00 and 9:00 in the morning. He also smelled like alcohol and didn’t have his equipment with him. He had to buy a wrench, and then, he came back and fixed the washing machine. I used it a couple of times and as it was spinning, it would make a bunch of noises. I couldn’t use it so I called to get him back, but I didn’t get a response from him.

I've filed claims for my AC and my dryer to AHS online. Their site is very user-friendly but then when I went on today, I didn't quite understand if I was filing a claim for my garage doors or it was the opener against the wall. Also, I have a service agreement with another company wherein they will come out to do my air conditioning unit twice a year. They came out in late August and wanted to charge me $6,000 because they said the unit needed replacing even though when their tech messed with it, it kept running. On the other hand, when AHS's contractor came out, the young man they sent did an outstanding job. He fixed the issue the same day he came out. When he finished, my utility bill was cut in half.

I've had some good luck and some bad luck with American Home Shield. Lots of times, I can call a repair company and fix the issue cheaper than what American Home Shield would. What gets me on the whole thing is that, if it's a high-end appliance, they won't pay for it. They're just gonna pay for an entry-level. That's not a very good business sense of their part because if I'm trying to insure a nice appliance, whether it's Dacor, Sub-Zero, or something like that, and if it goes out, then they should pay for a replacement of that instead of a low-end GE that you get at Walmart. I don't know why that is because they know upfront what you have when you list your appliances. Also, that's not right because you've already spent the money on the thing, so you're paying for insurance on it and it shouldn't matter. Other than, I hadn't had a whole lot of issues with them.

We tried to get our garbage disposal switched out and got a horrible company. They did not want to submit the claim through the proper channels because they wanted to keep the money for themselves. We refused them and we ended up paying twice and having to call somebody else besides AHS to come in and replace our garbage disposal. With that as our first experience with American Home Shield, I had second thoughts and asked my husband if we made the right decision by getting this insurance. Lo and behold, shortly after, we had an issue with the air conditioning and our experience was completely opposite in a very positive way. The air conditioner company that came out was absolutely wonderful and very professional.

It was summer and the AC stopped working. At first, it wasn't kicking on and then, it was making an odd noise when it tried to kick on. We have three units in the house and I quickly realized which one it was. We shut it off and I submitted the claim to American Home Shield online. The next morning, I got an email saying somebody will get ahold of me within 24 hours. I got that pretty quickly and then, the Budget AC Heating & Plumbing folks contacted me the next morning and came up later that day. They were great, friendly, professional and they figured out the problem and fixed it that same visit. We've had no trouble since.

There was a loud noise coming from my air conditioner that was vibrating the whole house and it was crazy. I made a claim online with AHS and their website was great to navigate through. They then had somebody call me immediately. We set up an appointment, then the technician came out and fixed it. A part of the installation got stuck in one of the motors and he removed that and made sure everything else was working. He was very professional and he was here for half an hour. After the repair, the AC has been working well.

Submitting a claim to American Home Shield was easy. The door of our refrigerator door was not working. I started the claim online and I finished it over the phone. Their response time was very good. The contractor was very professional, courteous, kind and informative. After the repair, the refrigerator has been working great. Having American Home Shield was well worth it and I recommend them. Our experience was very positive and I've been telling people about it.

Submitting a claim online with American Home Shield for a dishwasher repair was very easy. Their website was straightforward. The service guys were very polite and professional. They fixed the problem, and they also gave me some additional advice on how to keep the dishwasher running well. The repair got my dishwasher working. If you have an older home like mine with older appliances, AHS is something you should definitely look into.

I went online and filed a claim with American Home Shield. Doing that was easy and it felt faster than doing it over the phone. However, I had to call their customer service line because I initially thought that my dishwasher was the one that was leaking and that I needed an appliance person. It was actually my sink and I needed a plumber. The phone just rang and rang. I called multiple times and I couldn't get a person. Thankfully I wasn't charged for cancelling one contractor and getting another. The contractors came out the next day and they totally understood what they were here for. They fixed the problem and it was great. American Home Shield gives me great peace of mind and I'm very pleased with my experience with them.

Our air conditioner wouldn't turn on at all. The thermostat looked like it wasn't getting any signal. I usually submit my claims with American Home Shield over the phone and their customer service is good. They respond. However, when I called on a Friday, they told me that they couldn't get someone here until Monday. It wasn't an issue at that point because the weather had cooled off, but if the temperature had been 100+, which happens in Arizona, that would have been an issue. AHS sent Sure Temp Air Conditioning and the guy who came out was able to address the problem quickly and efficiently, which was good. I feel good about American Home Shield's service.

My air conditioner had a motor issue. I submitted a claim to American Home Shield online. The contractor knew that I have a daughter who was slotted for a double lung transplant and so I can't be without air conditioning because it affects her breathing and he came quickly. He had been here before so he was really nice. After the repair, the air conditioner has been excellent and I'm happy.

I always had issues with my refrigerator and it would always be the ice maker. American Home Shield sent out a company I was familiar with, Accord Appliance. They handle everything in this area. I told everybody who came out that it was the ice maker and to replace it because I know that refrigerator is a lemon and that's what always go out on it. So, I went through a bunch of stuff where they were gonna replace it. I would talk to the company where the technicians would say they were gonna recommend that and then I would call the company and they would say they were not gonna do that.

I went online and submitted a claim with American Home Shield as my dryer wasn’t drying. It was a very quick turnaround time where they called me back and set up an appointment. Someone came out to the house, checked out the dryer, and they had to order a part. After a week, the part came in, then the technician came and installed it. He also told us that we had to get some other things done to the dryer, like our vents needed to be cleaned. He was very knowledgeable, and he also gave us a recommendation, which was better because I felt like I got two for one.

My AC quit working and American Home Shield sent out Temple to fix it. The men came and took care of the problem. Then about three weeks ago, we realized that the commode in one of the bathrooms was cracked. I called American Home Shield and they sent a contractor. He looked at it and he claimed that we broke the commode ourselves when I actually thought it had been made when it was molded. It just took a number of years where it was leaking under the floor, as we had earthquakes around. Maybe the shaking of an earthquake opened it a little bit to where it started to leak.

I had a dryer that was given to me and I tried to get it to operate, but it wouldn’t. I called American Home Shield and I was given an appointment. Though I’ve had good rapport with American Home Shield, dealing with some of the contractors that I had was shaky. My interaction with the first company that I was supposed to have was interrupted because I was hospitalized for a little while. They got in touch with American Home Shield and by the time I got out of the hospital, I tried to get in touch with them, but my case was switched over to another company.