American Home Shield Reviews

It takes about two days for contractors to come out when I call American Home Shield with a claim. When our air conditioner wasn't working, they sent Lux Air Engineering out. The technician was a fantastic guy, one of the best people AHS has ever sent here. The air conditioner has also been doing fine since the repair.

Recently, I called in two claims to American Home Shield and I was on hold for a long time but I’m used to it being in the military. Other than that, once they got on the phone, it was easy and interacting with the rep was great. Getting a contractor out was super quick. The air conditioning guys were good and they fixed a lot of stuff. However, it took an extra week to get my part for the air conditioning and the water guy didn’t have the right equipment so I had to get somebody else to come out. Since then everything looks great. AHS came with our house when we bought it, so we’re probably gonna end up buying another year of it once the time comes.

We had an electrical issue and I submitted a claim with American Home Shield. I went to their website, put in our information and somebody called. It wasn't even 15 minutes later when someone called and set things up. The tech came out here a day and a half after I submitted the claim and he was really good, and so was his quality of work. However, we're gonna have to contract out. It ended up that the outlet where our refrigerator was plugged into was not grounded and the coverage wouldn't cover that to be repaired, so we will have to pay that out of pocket. The tech was able to fix the issue temporarily but we're gonna have to get a new outlet that has a ground in it as the tech explained it. Nevertheless, we had an awesome experience with American Home Shield.

I have issues with my plumbing pipe. The reason I bought the AHS warranty was because I knew that my main shoreline was gonna have to be replaced in an area, and I asked that question when I bought, and they said, "Oh yeah." But now they tell me nothing outside as a foundation is covered. So I was just kind of a little disappointed about that because now, I have a $17,000 project I need to pay for and I don’t have a warranty for it.

Both times that I talked to the reps of AHS, they were great, easy to work with and very knowledgeable. However, the first contractor they sent from Sears, seemed a little rushed. He was allergic to cats and we have a lot of them because we deal with animal rescue. We always tell AHS when we make phone calls that if they have somebody that has allergies to animals not to send them, but they neglected to tell him that so it didn't work exactly right. The part they fixed worked fine, but the burner on the top of the stove was out of alignment. So I called them back and they sent somebody right back out. Everything is fine now. I would recommend AHS.

I've been very happy with American Home Shield so far. It's a very reasonable price for what they charge and everything we’ve done so far has been good. We had Sears before them, and it’s night and day over what Sears was. I recently made a claim over the phone for a dishwasher and everything was great. The tech came in, told us what was wrong, told us what we needed, told us what it cost and then fixed it.

I had a good interaction with the American Home Shield rep. Then, the techs from Garrett’s came out a couple of times. They were good and very professional, too. They checked out the dryer and then got a part for it. In the end, however, they couldn’t fix the unit, so they replaced it. The process took 30 days but it all turned out great as I ended up getting a dryer. Our overall experience with American Home Shield has been good.

The ball valve for our main shut-off was not working. I submitted a claim with American Home Shield and the contractor who came replaced the part. He was very efficient. He went to the truck, got a new part, put it in and within 10 minutes, he was done and gone. I've had the contractor in here before for plumbing work through AHS, too, and they've been always very prompt and very good.

We had a problem with our in-ground pool and I put in a claim with American Home Shield. I spoke to the tech, they came in and changed the broken motor. They did a tremendous job getting it fixed right away and everything was handled very professionally and quickly. The pool has been working very well since. This is the first time I ever used AHS and their website's navigation is very well done. I hired them at the beginning of the year and it was one of the best moves I ever did. I also recommended them to several friends.

I've had American Home Shield for years and they've always provided 100% service. The contractors always do a good job and they come in a timely manner. Recently, I filed my claim over the phone for the heater which I did fairly well. Then, they sent me an email and the contractor came the next day. The heater has been doing great since the repair.

The home we bought in Columbus, Ohio had a pool and at the time when we first moved in, American Home Shield was the only warranty company that covered pool equipment. This was why we requested a particular insurance and continued with that. So far, every time we've had an issue, I'd give American Home Shield a call and they'd send someone right away to fix it. And although it would take a long time to get to a customer service person, their reps have been courteous. They'd take your information and then get in touch with the company. After that, the company would call you, set a time to come out, and look at whatever it is that's not working.

Our AC was on the fritz. It wasn’t just turning on and staying on, it was having trouble also starting. We figured it was some sort of electrical issue and I ran that by American Home Shield. I submitted the claim online and it was very easy. They contracted somebody to come and take a look, and I received a call for the scheduling. It worked out fine and the contractor was someone local. They were great, very helpful, and insightful. They knew what the issue was most likely going to be, given the age of our unit, so they went with the most probable root cause of what was going on. After they replaced a part, which is a small electrical thing, we’ve had flawless usage of the air conditioning since then. We now have a wonderful AC. I don’t want anything else to break given the price. But if it did, then I could rely on American Home Shield easily.

Whenever I've had to submit claims to American Home Shield, I'd just call them up, and they've been able to set up everything and send someone right away. I had a plumbing issue with the sink wherein the water wasn't coming out and my garbage disposal also wasn't working. They sent out a technician. I asked him if there would be any fee involved and he explained it. He went into the bathroom and he said that there was a stoppage in the plumbing that was why the water wasn’t coming out.

The recent claim that I had made with American Home Shield wasn’t very good and I was not happy with the services. The appliance was making noises like a train. It was very alarming and it scared the kids. It started gradually, once every few days, but it started to get worse where it was happening about 5 to 10 times a day, so I called AHS and explained that. They said that they were gonna charge me the $75 service fee and that Star Services would come out. I took an entire day off at work because Star Services would come between 9:00 and 1:00. They came out, but they were late. They didn’t show up until about 45 minutes to an hour after the allotted time, and they never called me. I was waiting to pick up my kids, so I was frustrated. They finally called and said that they were 20 minutes away and that they would be here.

With AHS, submitting claims is easier if you do it online. If you want to speak to somebody, the wait times are long. So far, I've been impressed with most of the people they've sent out. I've heard horror stories, but we've been lucky. We had a guy come out to fix the fridge, which had a leak. He was fast. When he came, he couldn't figure out what the answer was. He left and then called to see if he could come back to try one last thing. I was impressed with that and the fridge ended up getting fixed. AHS is a fine company. The idea is great. It is a good deal and it'll save money.

I filed a claim with AHS for an oven, a microwave and a refrigerator. It was easy to do online and the initial service was great. The person came out and fixed the refrigerator on the spot. But we are still waiting on a new oven to be delivered then be installed, and also for the replacement parts for the microwave that we haven't heard anything on. That has been almost two weeks now. The company that was sent out to repair everything couldn't find the parts for the microwave so AHS said they were gonna find the parts. Nevertheless, the contractors were incredible. They were very professional and very friendly.

I started a claim for my water heater two and a half months ago and American Home Shield sent out a guy who I wasn't comfortable with. He recommended to replace it but he looked a little fishy and I wasn’t sure if he was able to finish the job or not. So, I told AHS to get a second opinion and they got another company out there, Tennessee Home and Appliance Repair. They were good, punctual, and told me what they'd do. They replaced the water heater but it was still leaking. They came out again and replaced the T&P valve, but the water heater was still leaking. Finally, the last time they were there, they replaced the pressure tank that went above the water heater and that stopped the leaking. So the work was complete and I was okay with the claim. All in all, I'm a real estate agent and I refer AHS to my clients. It is the best company around.

I love American Home Shield and I recommend them. I've been with them for a year now but I also had them prior to this time and they were great then too. You don't have to wait. They're fast and they do a great job. I recently had a claim for my oven and filing that was simple. I called and GE came. They had to replace two separate parts, the circuit board on the top and the regulator, and ordering those took about five days. It was a great experience overall.

The heater wouldn’t come on and so, I submitted a claim to American Home Shield. I did it online this time but when I had an issue with the air conditioner in the summer, I called them and they were good. The first company they assigned me to never responded so she looked around to find the company and even called me back to make sure that they got in touch. She handled everything well. The contractors were great and they were here when they said they would be here. They came and fixed the problem within a few minutes. The one who came out last time stayed to make sure that it stayed working. I recommended AHS to several people. I’m glad I have it and if anything goes wrong, I will know who to call and it will get taken care of.

I used to really love AHS. They had great customer service and the contractors always did a great job, until recently. My central air broke down towards the end of the summer, when the temps were at their highest. This was the 3rd year straight that it had broken down. For the last 2 years, AHS sent the same contractor named Airmax, but this year they sent a contractor called Speedy Heating and Air. Speedy came out, spent 5 minutes, said I had a Freon leak, claimed they fixed the leak, then asked for $400 to fill the Freon. I refused and I called AHS to complain. I asked them how could it be that for two years, Airmax has fixed my central air unit, but now I suddenly have this leak and all of my Freon is gone? The rep told me "I don't know. If they said you have to pay $400 then I guess you just need to pay $400". The way she was speaking to me, I had to ask her if she was part owner of that Speedy company because she was going hard for them!

On 8/06, I reached out to AHS to put in a claim for the water dispenser not working in my refrigerator. They dispatched a contractor, All Valley Appliances, whom came out three times to see if they could fix the issue. First they changed out the motherboard, which did not resolve the issue, so they then ordered a wire map to determine if there was an issue with the wires. They did find that the issue was with the wire and told me it could not be repaired. I called AHS and they said that the vendor said they were unsure of the issue and that they should get another opinion. So, on 9/07, Shapiro Appliance Repair was dispatched to our house. The service repair guy could not diagnose the issue and was supposed to order a wire map as well and get back to us to schedule a follow-up appointment once he received the map from KitchenAid.

Had a service call yesterday, and we were informed that it was not covered under our contract with American Home Shield. I had to pay the worker for the job myself, and then I find out that AHS is still going to charge me $125 for a service call for something that isn't covered. A $125 service call will now cost me over $300 bucks. The fact that I'm being charged a service call for something that isn't covered is SHAMEFUL.

AHS is a complete scam and the contractors they recommend are too. Their customer service is incompetent and absolutely not helpful. They are unwilling to expedite or repair or replace ANYTHING. My family of 4 has been without laundry for 1.5 months! The company failed to review the diagnostic apt results, failed to order parts in a timely manner, failed to order the correct parts, canceled appointments day of, still failed to order correct replacement parts.

I requested service for a washer and dryer on the 10-30-18, as of this date 11-12-18 they are still not fix! I've paid for a service that I'm not getting from American Home Shield. No one wants to have to wait for several weeks to have the washer and dryer fix. The consumer service rep could not answer my questions and when I asked for a supervisor she transferred me to buying new services. Now I'm back on hold 30 minutes again! If this is the service I'm going to keep getting for this company it's time to find a better company!!!!

The customer service is horrible from this company, they have the worse employees and staff. These guys give the worse customer service. Clearly these are fake reviews. We bought this warranty based on the reviews on this site, however the reality is that they use contractors that have very low Yelp rating and they also have the worse customer service. Do NOT PURCHASE.

Our microwave oven stopped working. I filed a claim online and AHS sent somebody fast. The contractor they sent was good. It seemed to take a little while to get the parts and get the oven fixed, but other than that I've never had any problems. AHS provides good service.

It was 95 degrees when I had an issue with the ac and I kinda had a medical emergency. I lost my voice and it was hard for me to breathe. When I called it in with AHS, I mentioned that. When the guy called me back from the air conditioning company, he was telling me it was gonna take another day or so. So I reinstituted that it was so hot and I couldn't breathe in the house and he said he would get me in the schedule that day in probably another three hours. Three hours later, he knocked on my door and they got the air conditioning going. He was really good. AHS could lower the price a little bit but nevertheless, the few times that I have used them, they've been very professional and they get right to it.

We couldn't get our furnace to work so I submitted a claim to American Home Shield and the contractor that they sent out has been great.

The top for our oven for turning it on stopped working so we filed a claim with American Home Shield. Sears, the contractor, did well and it didn't take long for their tech to come out. The problem is fixed now and we had a good experience with AHS.

The handle on my microwave broke off and I would just hold it at the top. I filed the claim with American Home Shield online, it's easier for me because I work on work hours. The first company they sent out, I wasn't pleased with at all. They scheduled a two-hour timeframe and they weren't showing up. I called to see if they were coming and the guy told me that they were running really late. I asked him what the problem was and he told me that they would just order the parts but they weren’t even coming to look at it. They also wouldn't keep in touch with me. I’d always be calling them to see if the part was in.

I had a refrigerator that malfunctioned. I submitted a claim to American Home Shield online and was given a company out of Birmingham to which I've never heard of. I live in Tuscaloosa, so it’s an hour away. I called AHS to inquire as to why I was given a company out of Birmingham when all the other times that I've done a request they’ve given me someone out of Tuscaloosa. The lady said it was because I did it online and National Platinum was the first one that popped up for whatever refrigerator issue it was. I asked if there was a way that I could get it transferred to somebody closer due to the fact that the company is so far away and may take a while before they can get a look at my issues, and then it’ll take longer for the service could be done.

When the bearings in the pool pump motor went out, I submitted the claim to American Home Shield online. It was easy and they had a guy call me the next morning. He also came right out that day and took good care of it. Then it was fixed the day after that. When I got home from work, it was all working and there has been no issues since then. That contractor came out once before and he's always right there. He does a good job. Overall, it was an easy experience with American Home Shield.

American Home Shield was good. I applied for a claim two times. AHS very quickly responded after my call, then they set up a maintenance, Repair My Appliance, and they called back. So, I set up a schedule and they did it on time. The fix was perfect. The contractor was quick and they fixed the dishwasher and washing machine's dryer efficiently. Until now, the appliances have not broken, so everything is working. The reps I have dealt with have been good, too. But, I don’t know why they have done a price increase. Last year it was around $600, and this year it is $700. So, I don't know how much I can hold.

I had a claim with American Home Shield for repairs for refrigerator, an icemaker and a mechanism on the door lock. They also determined that the appliance or refrigerator was still on an appliance warranty, so they got the refrigerator people to pay for it and it didn’t cost anybody anything. They also replaced the icemaker and the lock on the door. The lock didn’t work the first time, so they corrected it and put another one on it. Since then, it has been working fantastically. I'll do another policy with American Home shield as I'm fixing to sell the house and buy another one. However, I have to be very careful about understanding what the policy covers. The policy includes a lot of things, but they may or may not include a refrigerator in one of their little policy increases, so we have to watch what's included.

The drain in our kitchen was all stopped up. It clogged up the septic tank. We couldn't do the dishes or run water in the sink at all because it was filling up every time we ran in there. We also couldn't use the washing machine. David submitted a claim to American Home Shield and they sent BK Stanley Plumbing. The guy was really nice and friendly. He told us what he was gonna do and what we should and should not do in the future. The whole thing was really quick and painless. I would definitely recommend everybody to get American Home Shield as it's been a lifesaver.

I had a leaking faucet and I called in a claim to American Home Shield. We submitted it on Saturday and we got a call from the vendor the next day. A day after that, they came out. They were courteous and took care of the problem. Everything was good. I’ve had AHS for several years now and I’ve never had a problem.

My big washing machine couldn’t detect that there was a small load in it, so it would stop before the last cycle of rinse and spin. I called American Home Shield, and they contacted the contractor and everything worked out perfectly. The people at AHS were nice and the people they sent were fine. The guy came out and diagnosed it and tried to do something which didn’t work. Then he came back and replaced the whole motherboard and then he fixed it, and it’s performing very well. It took two visits, but I didn’t care, it turned out to be a pretty expensive service, so I was happy.

I had the water heater done through AHS. I also had the dishwasher a couple times. Every experience was great. All the vendors AHS picked out were awesome. I sent in the claim online through my phone, and they called me within 24 hours. The vendor was real polite and very nice. He explained what he was gonna do and I paid 100 bucks. The contractor had to come back several times. But essentially, it had been repaired by GE prior to when I had the vendor from AHS. They explained that the appliance has a pretty rare problem. They fixed the control board the first time, which was the original issue with GE. And then there was something that was affecting the control board so he ended up repairing that the second time out, and now it’s been good ever since.

The first claim we did was because the power kept surging and the breaker would go off, cutting off all power to my master bedroom, bathroom and closet. I submitted the claim online and I had it scheduled but I didn’t hear back. It turned out that American Home Shield had an inaccurate phone number in the system. They were getting the number through the lawyer office when we got our house mortgaged. I've updated the phone number. But at the time, it took three days and I finally called them.

Our pool pump went bad. I called American Home Shield to submit a claim in the afternoon, and by that evening, I had two techs wanting to make an appointment for the following day. They came out the next day, which was a Friday, looked everything over, and told my wife that they would be back the following Tuesday. They then changed the pump up and they were here and gone, like they were never even here. They were also polite to my wife. It was a great experience all the way around.

The switch broke on my washing machine and making a claim for it at American Home Shield went fine. The tech from TBL came out in a couple of days and fixed the problem in 10 minutes. Now the washing machine is working like it’s supposed to.

The thermostat went out due to a venting problem with the dryer. I submitted a claim for that by going to the AHS website and navigating through it was quick. The tech came out three times but it wasn't his fault. American Home Shield got the tech out here on time and we didn't have to wait on anything. Follow-up visits took a bit longer, but they got back here. It took longer between the second and third visit because the tech was probably researching why it kept burning the thermostat. He got a feedback that it was probably the venting on the dryer. So, I changed the venting and he replaced the thermostat. The problem was resolved and we're satisfied. We were only charged the service call for the first one and everything was great.

The washing machine went and then the water heater broke two weeks later. We filed our claim with AHS over the phone and it was processed quickly. Then they sent an email right behind it. The process was wonderful. The contractor for the washing machine didn’t show up for the first appointment though. We sat there for four hours and nobody ever showed up. We had to go to work so we called them back. They said they would be here the next day and they gave us a four-hour window again. The tech came in at the last minute before the time expired. He was not very helpful. He said the repair would take three to five days and that they would get back to us, but no one ever called. We called them and they said that the washer was done and it was up to AHS.

The clothes washer broke last year and it took three months to get it fixed. Luckily, I had two so I didn't panic. When the first provider came, he couldn't figure out what was going on. Then a second one came here and he said he knew what was going on but he was not authorized to order the part. He said he could have gotten the part the next day but AHS changed the policy and disallowed service providers to order the parts. He would have to submit it for AHS to order the part and that would take one week. This procedure prolonged the time we had to wait. AHS probably overlooked the term of the contract. When we signed up, they did not say we would have to wait this long. When we have something broken, we have to wait an unlimited amount of time. They are supposed to have a time limit.

My air conditioner had a leak. I called American Home Shield and submitted a claim. I spoke with the reps several times over a period of about a week. It was good and they did a great job. The only complaint that I would have is that on their 1-800 number when you call them, I remember waiting one night for an hour and 25 minutes on hold. But when I finally talked to them, they had somebody call me the very next morning.

I had certain issues with plumbing. There were a couple of leaking faucets and the water was dripping in the kitchen. I thought it was the faucet, but it was the disposal, so I made the claim with American Home Shield. They covered it, which was good, and the guy who came out was great. He came three times to manage all the actions that needed to be done. However, the frustrating part was that a steel part for one of the toilets that he needed to order took over three weeks to get, so we were out of commission with one of the bathrooms for a bit.

The AC/Electric heat keeps failing during high usage season (when is too cold or too hot and runs for longer periods). This is the third time requesting the service and every time I have to pay the service. They only give you 2 months guarantee for the repair and last service expire just 5 days ago so they said it is already expired! So I have to pay again the service fee.

We had an air conditioning issue and a heating issue so it needed to be replaced, and American Home Shield wouldn’t replace it. But what they did was gave me a credit for a new one for the cost of actually fixing that one because they could have fixed but it had some age on it. I was happy with that. I did the initial request online and the actual claim was submitted by the technician. I was very pleased with him. He was responsive. I felt like the technician really knew what he was doing. He was very nice about helping me out with the claim. He did a good job when they came back and replaced it

I had a stoppage in my kitchen sink and American Home Shield sent Kiley & Sons quick. They came in on time and just kept working at it until finally got the sink to drain. I was happy with it. AHS has been my warranty service since I've lived out here for 18 years and I refer them whenever I can.

We filed a claim with American Home Shield for our dishwasher and that process was very simple. The contractor who came was very good, prompt and thorough. He explained what was causing the problem and he answered my wife's questions on other appliances. He didn't have the parts available so we had to wait for the next day to get it shipped to him, but he was right back with it. He was in and out, got the part replaced and we were very pleased. We hope we would never have to put in a claim, but we would use that company in a heartbeat again and everyone who needs a company needs to go with them.

When the water pressure was low and I had one faucet that didn’t work at all, I called American Home Shield and they contacted a local plumber, Budget plumbing. Then Budget called and told me when they’d be here. They were very timely and they sent a plumber who was an expert. He was excellent and courteous, and he did a really good job. I was pleased with his work and everything has been working fine since the repair.

I love American Home Shield. We've had the warranty since we moved into the house in '98 and they take care of everything. The light wasn't working in my kitchen and AHS sent a guy out to repair it. But right after he repaired it, the light stopped working in my living room that was connected to the kitchen area. He came back out and took care of that.

I called American Home Shield when my dishwasher was not draining and they were very courteous and very easy to talk to and to deal with in getting the claims set up. The contractor contacted us within two days to schedule an appointment, and then they worked around our work schedule. They were out within the week and they talked to us about the issue. Unfortunately, they had to come out two or three additional times because the issue kept occurring. But we finally got the dishwasher replaced, so now, we don’t have any issues at all with it.

Don't waste your money on American Home Shield. Like any home warranty company, they do whatever they can to try to avoid fixing anything. We’re in a new home and my husband noticed the outside spigot was dripping. He went to tighten it up but the whole pipe broke. So he shut the water off to the whole house and had someone come out the next day. But the contractor couldn’t access the full pipe. The kitchen cabinets had to be taken out and they told us that we had to hire a carpenter to do that. So my husband handled it himself instead.

The AC went out so I called it in, and AHS had someone out here the very next day. They responded right away. The guy needed a part that he didn't have with him for this kind of unit, and he was back out here the next day for that and they had the ac completely fixed and taken care of in two days. He was very professional, and he seemed to be from a reputable company. He was very kind and he took it above and beyond about explaining to me some of the reasons that these things could happen. And on top of it, we ended purchasing from them a digital thermostat. It was a great experience. They didn't make me feel bad about anything. We're very happy we got the policy. I keep telling more people about American Home Shield. The way that this experience happened, without me paying out of pocket, was very relieving. They are a breath of fresh air in today's market when you deal with insurance companies of any kind.

I've had a great experience with American Home Home Shield. I call them for my claims and it's easy. When I lost the keys to my house, technicians came and rekeyed it. American Home Shield only covers five locks and I have eight. It cost me 400 bucks, but AHS lived up to their part of the bargain. I've been with AHS for over a year. I just bought a new house and the hot water heater there went out. I called the claim in and three days later, I had a new one installed. That was just awesome. I had to pay 60 bucks for a modification but I understood that.

Our oven was broken. The exhaust fan motor wasn’t working. I called American Home Shield to submit a claim. The reps were helpful and said they'd call someone and have them set up an appointment with me. When the contractors arrived, everything went smoothly and they were polite and courteous too. We've had a good experience with AHS and they covered our broken appliance.

Our top burners and oven stopped working, and I called American Home Shield. Their customer service was excellent and they were prompt. After the call, I didn't have to stay on hold forever. And then, they were very responsive with the referral that they made. The contractor called right away, and they were very professional. Their work was excellent as well, they explained everything to me afterwards, and they were thorough with the details. I did not have to sit there and keep asking questions. Use American Home Shield.

I've been using American Home Shield for 12 years. I have their most extensive plan, which is not the cheapest plan, but I'm happy enough with it. The most recent claim I had with AHS was something with our toilet. I called to submit my claim because it was very difficult to do it automated. The problem is they ask you to be very specific on what’s wrong, and many times, you don’t know what’s wrong.

Submitting the claim with American Home Shield for the motor on my pool suite over the phone was easy and the contractor they sent out was honest and upfront. He followed through with everything he said. When he said that it would take a week, he had me up and running in one week. And there has been no issues with the motor since. Compared to the service I had prior to them, I was very pleased.

We had some repairs done on our fridge which had the temperature that wasn’t working and American Home Shield was very helpful. However, the whole claim was done in three visits. The first time we reported it, it was a little rough as it took about a couple of days. The first group sent was also not specialized in Viking appliances and didn't do Freon work. If people report on a Viking appliance, AHS needs to make sure that they send folks who are specialized in it, so they don’t waste any trip. AHS had to send a second group that was specialized in Viking to do it. When they sent the right people though, the repair was done very quickly. The tech was a very positive and helpful guy. Since the pressure wasn't right, he had to adjust that and add a little Freon.

Our heater was not working downstairs so I filed a claim online with American Home Shield. Their site as very user-friendly and completely seamless. After using it once, I won't ever call again because doing it online is more efficient, easy and accessible. I don’t have to wait until someone answers, listen to different menu options and hold on. I can do it anytime of the night. And as soon as I finish typing, I would get a response saying that whoever has been assigned would be contacting me within 24 hours. Everything about it is perfect.

I had a refrigerator that quit cooling and I submitted the claim to American Home Shield online. I did it after-hours and it was convenient. Their contractor contacted me right away to schedule an appointment to come out and when they did, they looked at the refrigerator and told me that they would have to order parts. It took a long time to get the parts. Apparently, there's a common issue with Samsung refrigerators that the parts were on backorder through Samsung. It took at least two weeks for the claim to be completed. Fortunately, I have another refrigerator in my laundry room that I was able to use. But had I not had that, it would have been terrible. I'm very satisfied with American Home Shield and I have recommended my daughter to get it. I have used it before in my previous house and got it again in our new home.

I had the same tech come out for my air conditioning and heating claims. He fixed the air conditioner the first time that he came out and then he worked on the heater the second time. He had to order a part for the heater and it has been working well since the repair. He was topnotch and I'd recommend him to anybody. My most recent claim with American Home Shield was for the hot water heater and the plumber never called me back. I've tried calling and leaving messages, but the plumbing company wouldn't call me back. The plumber called me about 30 minutes before he was gonna show up and they fixed it. But I wasn't as happy with that guy.

Our garage door had a broken belt. I filed the claim to AHS online and it was instantaneous. However, the contractor didn't call us. We actually had to get in touch with them and that was two days later. I told them what the problem was but they brought the wrong part when they came out. They had to order the part and it took 10 days. I had to open the garage door manually in those times. But everything’s working fine now.

American Home Shield sent out Belgrade Plumbing for our most recent claim, which turned out to be a long process. Our upstairs toilet had to be plunged at least a couple of times every day. Then down in our kitchen, the kitchen sink would back up and we’d have to run the garbage disposal a couple of times a day as well. The tech said that the flapper valve in the tank, in the toilet, wasn’t doing what it was supposed to do. So, he replaced the whole tank, but it did absolutely nothing. And then he said he cleaned out the line near the kitchen sink and that should help. But that did nothing too.

American Home Shield repaired my stand-alone ice maker last week. But they had trouble finding the part and the repair took a long time. It took about a month before they finally found one and got it to the appliance company that installed it. My experience working with the contractor was very good and the ice maker has been working since then. It makes ice. But I don't have a contract with American Home Shield anymore. I had one for my property in Houston and one property out in Bellville. But I didn’t renew the contracts for either property. I had been a customer for about 20 years but all of a sudden, they started doubling the cost for me. I guess it was because I had a claim and I think that’s unrealistic.

Terrible service. Terrible company. Have had AHS for years, paying premiums, and the one time it's an emergency they give me the runaround. Do not choose this company. "We have no contractors right now. Wait 24 hours then you can call your own contractor and we will reimburse you at some point." By that time we might freeze to death!

Called to request repair service for our non working central AC system that just happened this Saturday morning. Was informed that although AHS takes requests for service 24/7, there is no guarantee I will receive service this whole weekend. I informed the phone screener that we were having a large party here at our home and I need the AC to be working. We live in FL! She gave me the number of World Class AC Inc, who the service request was sent to. I phoned them, got a recording, left my information, so far have not received a callback. At this point, AHS has been a total waste of time and money. I need this fixed now! I have called our AC company, Energy Air, that we have a maintenance agreement with since we moved in, 2 months ago. I got a recording, left my information and my call was returned within 10 minutes. The technician will be here in an hour with a service call fee of only $15 more than AHS. This is what I call service!

I went online and requested service with American Home Shield for my washer. It stopped working on a Sunday night, which is usually when we do our laundry, so it was a bit of an inconvenience. Greenway Home Services contacted me the next day to set up the appointment and it was easy. The service person was wonderful. He was really professional, friendly and nice. My only complaint is the contractors give a four-hour appointment window which, for someone who is very busy and has children and work, is very difficult to accommodate.

I filed a claim over a month ago for a blower issue on my heating/air. I had to call the Heating and Air Guys, they didn't call me. The problem started on a Saturday and they came out 4 days later. It was sort of limping along at this point, but I explained to the tech that the AC side was not blowing very cold but the heat side was not blowing heat at all. I explained to him that I didn't want there to be a problem when it got into the winter months. His diagnosis was a pinhole in the line and I needed freon. AHS only pays $10 per pound for this and I had to pay the difference to them (contractor). OK great. He told me if it happened again within 60 days, I can just call them directly and I didn't have to go back through AHS. So a couple weeks later...same thing happened. Only they won't answer the phone or call me back.

The lighting mechanism of my oven was broken and there was a gas smell. I called the gas company and they turned the stove completely off so I had could not cook. I called American Home Shield and told them what the issue was. They called me with an appointment and I described what was happening. The fellow from CJS Statewide Appliance that came out had the piece with him and that was the best thing. He did everything right there and then and he was fabulous.

One time, American Home Shield changed the garbage disposal in my rental property. When I submit claims to them, I just call and they take care of everything. I have them on my properties for less than a year and having it was wonderful. I'm very pleased with them.

I had an issue with my central air, and contacted AHS online, which initially I wasn’t real crazy about. But once I did it and saw how efficient it was, I was perfectly good. It was an evening when I made the online contact, and the contractor got ahold of me the very next day and set up an appointment. They also called before they were heading this way just to make sure I was here so it was good to me. I'd rather have more than enough contact than not enough contact when I needed something done. They came out and were here when they said they would, and took care of the problem. I made the payment to American Home Shield and they took it out of my account. The central air fired right up and worked for those three weeks that I needed to use it.

I had an electric problem. I started the claim online, but I wound up over the phone as I did not wanna use the person that American Home Shield assigned me to on the computer. I explained that I had the other provider and was not satisfied, that I wanted to use someone else, and they gave it to me immediately. I called the contractor the people on the line were very good. I talked to them as I had one minor problem, there were tornado warnings in the area, so they didn’t come when they were originally supposed to, but they came at a time that was convenient for me the next day. The serviceman that came out was a delight. I was a little bit concerned ‘cause I knew the problem I had was not too much in the ordinary, and he seemed rather young. But he knew what he was doing, was extremely polite, and my other amazement, he refused a tip. I've had some very good results with AHS even though there was one that did not get done to my satisfaction.

The HVAC stopped working. I called American Home Shield’s number and the rep I talked to was very good. Then the contractors got here immediately. However, a lot of the contractors only did the standard job because they did not do anything a bit out of the ordinary. The first contractor wouldn't do it and the second contractor wouldn't do it too because they said the HVAC was inaccessible. But it was not. The HVAC is just a smaller unit and it was on the ground. So AHS did not have a contact in their system who does a bit out of the quirky box kind of problems. The first two contractors said that they do very ordinary and simple stuff. But the next one fixed it and the HVAC has been operating great since the repair.

I was having trouble with the carbon monoxide alarm. I called my electric company, Orange & Rockland, to come and make sure that it was not what was going on in my house. They said that the carbon monoxide was fine, but something was going on with the furnace. So, I called American Home Shield to have a tech come and service it. When I tried to call in the claim, I had trouble getting through, so I went online to schedule the service. The tech came and he did a great job. Everything has been working well. I’ve been recommending American Home Shield.

I recently put in a simple claim online for an air conditioner that wasn't working. They got back to me about a day after and the guy who came out weighed the unit and told me it was a quick fix. He kept me on the loop on what was going on. He also gave me information on some other work that needed to be done. He told me everything about the air conditioning problem from the beginning to the end. He then went straight to work and he had the AC working before I knew it. The AC has been working great.

When my air conditioning was going out, I submitted a claim to American Home Shield over the phone. It was difficult. I had to call back and talk to different people. They weren't answering questions for me and there was somewhat of a language barrier. I was also on hold for 33 minutes. Still, their contractor, K S Wilson Contracting Incorporated, came out quite fast and we had a nice interaction. Their technician explained everything including the steps. He had told us what needed to be done, and it was a good company. Since then, everything has been operating well. I tell my neighbors all the time, and my children as well that they should get American Home Shield. It will pay off in the end if they have something major break down.

When our heater core and thermostat went out, we called American Home Shield to submit a claim and their reps are helpful. They sent somebody right out who replaced all of the things, and it went well. The heater core and thermostat has been running good.

We just bought the house and a pipe burst under our lab. We only realized it after three days had passed and it was such a big burst that we ended up losing 10,000 gallons of water. I called American Home Shield and they sent out the plumber. The plumber fixed it and submitted the bill to AHS, which ended up being a buy-out because the damage was so much. We've been with American Home Shield for three months and their coverage has been great. They are about 150 times easier to deal with than my insurance company.

The light fixture on our ceiling fan broke and it wasn’t working. I called it in to let American Home Shield know that I was having a problem and I explained what was going on. They were persistent enough to put in the claim for me. Their contractor, Clean Electric, came out and their technician was very professional and helpful. He tried to help me resolve the issue, but it couldn’t be resolved. He came back a few days later and put in a new fixture. Everything seems to be working fine. Every time I’ve had any problems, American Home Shield has been very helpful and their timeframe has been very fast in getting the problem resolved if it could be resolved. I appreciate that and I’m very pleased with them.

Hospitality Heating and Air was fantastic. They found an expansion valve bad in my HVAC unit, then as they got ready to replace that, they found that the unit had mold in it. Their techs are great. However, I'm not a happy camper with American Home Shield. It was terrible navigating their website and then on two separate instances, I was on hold for over 30 minutes at the time trying to get in touch with them. They should stop lying to people and then embrace customer service. When somebody calls, they should answer the phone within a reasonable length of time. When they tell people that they're gonna do something, then they must follow through with it.

Our air conditioning unit was not cooling. It was in August and it gets 115 here in August. We have two units. The other unit was working, but it was working at full blast because we have a 2,500 square foot home. We had a couple of fans and we closed off some of the rooms that aren't used. American Home Shield sent their contractor, Argo, and they were very good. They were very cordial and respectful. We had to get a new one and we had to order it which took exactly two weeks. First, the claim had to go in, and AHS approved it because the unit was 12 years old. Everything went along, then they had to get it shipped. Argo had to make plans to come out and put it in for us. Everybody was very helpful and courteous, and we have two working units now. I'm glad I got the policy. We were very pleased with the whole incident from start to finish.

The icemaker was not making ice, not dispensing water, and wasn’t defrosting properly. The freezing caused the icemaker to stop working. I called American Home Shield to file a claim for it and their reps were really good. They kept in contact, too. The contractors they have sent let us know exactly when they would be here and they knew what they were doing. The people at the house we bought the icemaker from have had problems with it as well. They had a repairman come but he was not able to figure it out. But, the guys that AHS sent figured it out right away, so we have been very pleased -- it was the control panel and they replaced it. AHS did everything they said they were gonna do.

I called American Home Shield when my disposal broke. Their contractor came out after two days. They replaced it and everything has been operating well since then.

My microwave was old and the interior enameling came off. It was also sparking and had to be replaced. AHS' contractor took one time to replace it. Submitting a claim to American Home Shield was easy and I had a very good experience. I do it over the phone and online but it depends upon what the situation is. Sometimes, I would rather talk to a person but sometimes, it is quicker to do it online. The contractors were fine 90% of the time I had them and did a great job 90% of the time as well. I had an occasion when someone did not finish the work but that's very infrequently. They told me personally that they would come back or I could contact them if I had a problem which I did but they did not respond. However, they have been fair in terms of not duplicating the fee when it is clearly not something that I could have controlled or something that they just required return visits.

My sink recently backed up into the dishwasher so I had a blockage. I don't understand why American Home Shield did two separate orders for that. I had two different people come instead of just High Priority, but it was taken care of and we were very satisfied. However, submitting the claim was a nightmare. You could be there for quite some time just trying to get through to someone to make a claim, which is awful customer service. Most of the reps are fine as they take the information and take care of you. But you give them your phone number and all that information, and you think they'll call you back but they don't. So, I have to call back and wait on line again, which I don't like. This last issue being filed, I had someone through and we got disconnected. It took me three phone calls to get through to get this one issue taken care of.

I've been with American Home Shield for about four years now. I had investigated all the warranties and American Home Shield seems to have a better deal. I'm also staying with them because I have all the original parts in my house that I bought. Like with the hot water heater and the dishwasher, all of the stuff is still original and nothing will die. I've also had no problem with any of the contractors with American Home Shield except I don't understand the four-hour window. But that goes with any of these companies that are coming out to your house. When they say they would be there between 8:00 and 12:00, it would be nice if they would let us know if you're number three on the list or that they would definitely not be there at 8:00.

My garage door wouldn’t open up and I couldn’t get my car out, which wasn’t cool. We got the door up manually, and then we had to park the cars outside. We then submitted a claim with American Home Shield and things went well. We wanted a certain vendor so I had to talk to somebody, and they let me have who I wanted. Usually, I get really frustrated with AHS, but this time I got better service and, compared to claims we had in the past, this one went quicker. I’m not crazy about them, though. I’ve had them for years, and I’ve invested too much money in monthly payment, but I always find them frustrating especially that I can’t get anybody on the phone and I can’t figure out if something is covered or not. I would pay the fee they require, and then they would tell me they would not cover my problem. It probably would have been better to put the money in the bank and fix it myself. If I had to do it all over again, I wouldn’t have done it.

My sister told me about American Home Shield and it was the one she recommended. While my experience was great, I had a problem with the last service tech who was sent. I had submitted a claim for a washing machine whose bearings went out. The tech called several times, saying he was late but he lied because he told me that they did not open until 9:00 when my appointment was for 9 o’clock. He then said that he was busy with another job. So we scheduled for the following week, and he told me he would be here at 8 o’clock. But, 8 o’clock came and went, and he still was a no show. So I called Kelbachs Appliance to find out where he was and why he was late again. He got all lippy with me.

My dryer sounded like it was dying and I wanted to get it handled before it totally died so I called American Home Shield. A contractor came and said it was the pulley. It was something specific that they recognized right away from the sound it was making. They replaced the part and it has been fine ever since. Everything was great.

American Home Shield has been wonderful. My only disappointment is that they don’t cover gas fireplaces. And so, I’m having another company come out and look at my gas fireplace today. But other than that, the contractors that AHS has sent out here have done a really good job. They’ve been efficient and very knowledgeable.

I filed a claim with my dryer and my washer. One went out first and then about a week later, the other one went out. I think one of those things was caused by the other. That was like a weird coincidence. I get online to submit a request and within a couple of days, they send me a text. And then they’ll handle it. If they have to order parts, they order parts. Then they’ll come back to fix once the parts arrive.

Our dishwasher was broken one time and I went online to file a claim with American Home Shield They responded within 24 hours and took care of it. The repair company came out within 24-48 hours and they were excellent. The dishwasher has been performing excellently as well since the repair.

The online system for claims works well but you can't pick your vendor, which creates a problem for me. The vendors that American Home Shield sends out are 50-50, depending on what the problem is. If they send out United Home Temp, that’s a problem. But the garage door wasn’t working recently and the guy that came out for it was awesome. The dishwashing guy was perfect as well. I’d recommend AHS to several of my friends.

The spring in the light part of our ceiling fan was broken. I logged in to my American Home Shield account online and requested the service. I then got a phone call from the contractor to set up the appointment. The contractor called 15 minutes before he was gonna be here and he was on time. He took it down, fixed it, and rerouted it to the switch. He had it done in 20 minutes. He did a very good job, and he even improved the situation. We were really happy with it. Overall, I'm happy with American Home Shield so far.

Our basement drain had backed up and we were getting actual sewage coming up out of the drain. I submitted a claim to American Home Shield online and they sent out one guy but he couldn't do it. He called AHS and they did an automated referral over to David J. Winston & Co. and they came in to take care of it. I talked to them on the phone and they listened to us say what it was. They knew what to bring. They said it was a pudding clog and it took them a matter of minutes. They cleared it, cleaned it and set it all up. It was perfect and I couldn't ask for anything better with my experience with AHS.

When my stove stopped working, American Home Shield's response was quick. I go online when filing claims because it's easier. A technician from Sears came and he was very talkative. But he knew what he was doing and he did a good job. A part had to be ordered and the following week, the technician came back. The stovetop has been working. I’m very satisfied so far.

I had a plumbing issue. I submitted a claim online with AHS and I did that because on the phone, I would end up waiting very long to speak to somebody. Their process is more geared to be done online and in theory, you don’t need to speak to somebody because they have to contact a contractor to come out anyway. Their website is very user-friendly and even if you don’t remember your sign in details, you just have to type in your address and some other information that you should know.

I’ve always been extremely satisfied with the service that I’ve gotten from American Home Shield. When our toilet kept running and wouldn't shut off, we filed an online claim and their contractor, Drain Go, came. Whatever they did worked and the toilet quit running after one appointment.

I submit claims to American Home Shield online usually and they respond between 48 to 72 hours. It's quick. Then, the company would send me back a confirmation number and I would get a call from whoever they decide to send in that they're coming out and would take care of it. In all the years that we've lived here, I've only had one issue in the beginning with the contract they sent out. We made American Shield aware of it and they took care of the situation and we never had to deal with that person again. Overall, all the other ones we've ever needed have been excellent.

I got a dryer and a dishwasher repair done through AHS. They were very attentive and knowledgeable when I submitted the claims. One of my qualms was the first time, the contractor came out, he didn’t fix the dryer. They said it was a ventilation problem. So the next time, he came out about the dishwasher, I just went ahead and had him look at the dryer again, told him that there wasn’t anything wrong with the vent, and they were able to fix it. But it was past 60 days, so I had to pay the service fee. When the technician came, he looked at everything and said he had to order parts. He probably wasn’t there 20 minutes and he has done a good job.

I go online and submit my claims with American Home Shield. It's faster than anything, and I can negotiate the payment right then and there. It works out very well. I made a claim recently for an issue that had to do with the heat pump. My wife was home when the contractor came, and she told him what needed to be done, and he took care of it. He was very nice and he talked to her a little while when it was over with. Overall, all of our experiences with the contractors have been good. We found American Home Shield when we were buying our house, and it was recommended to us by our Realtor. And they came through in the pinch for us directly straight on. We like the service so we keep signing up every year.

When our clothes dryer quit heating, I called American Home Shield and they filled out the paperwork. The next day, a guy showed up, replaced the heating element and we’ve been in business since. We've been with American Home Shield for three years and the experience has been great with them. The people who have been out are very professional and courteous. They also seem to know what they’re doing. AHS is worth having.

We've been with American Home Shield since we moved into our house in '87 and our experience with them has been good. Once, our drain line to the backyard seemed like it was clogged. I filed a claim online and Lindsay Company came out. The service guy checked the line out and it turned out that it was clear and that the clog was in the mainline of the sewer in the backyard. Everything is good right now. I'd recommend American Home Shield.

My AC had stopped working. I called American Home Shield then they got in touch with a company in my area, Integrity Air Conditioning and Heating. The gentleman from the company came out and he was very professional. I didn’t have a manual for my AC so he took the liberty to download the manual to his phone, to find out additional issues that could have occurred. He took a picture of it and taught me how to do it. He was very personable and knowledgeable. He fixed the problem and told me what I was gonna be charged. He was here for 15 minutes and everything is working fine since then. Being a homeowner, anytime, anything can happen and we don’t always have money on hand so having a service is good because they come in and do what they have to do. And I didn’t have to buy a new AC system, so that was great.

I submitted a claim online to American Home Shield for fixing a 220 outlet and within 24 hours, somebody was here. I talked to the contractor for a while and stood around while they worked. I was quite pleased with their professionalism and experience.

I love American Home Shield. They do a great job. When I submit a claim, their response time is amazing. I get a text message immediately from the vendor saying that they would schedule me within 24 hours. And usually, they don’t schedule, they're here. I've had three service calls within a few months, and they’ve been exceptional. My most recent one was for my dryer that wasn't heating. I submitted a claim online and the contractor came within 24 hours. They were very friendly and helpful. They did the repair and everything’s great.

My garage door started acting up and then all of a sudden, it quit working altogether. I filed a claim to American Home Shield online and they told me that I would be contacted by the garage door company within 24 hours. The next morning, I got a phone call from the company and they set up the appointment for two days after that. The guy came out on a Monday, looked at the garage door and diagnosed that it had a broken part. That Friday, he came back out to replace the part. When he put in the part, however, the garage door started doing the same thing it was doing prior to him working on it. So, he told me that he was gonna have to replace the entire garage door opener. An appointment was scheduled the following week and he came out and replaced the whole thing. Everything is working great now. I've already talked to my brother about getting American Home Shield and he's looking into it now.

There was something wrong with the sensor of my thermostat and it was causing the AC to run non-stop. I filed a claim with AHS online because every time I tried to call, which is my only complaint I have with AHS, it took forever and a day to get anyone to get on the phone. I have to go through an automated system, then I have to wait, and then 90% of the time, I have to end up calling back because it gets disconnected. It's just a very big hassle to talk to anyone. I have several things that I needed to actually speak to someone about, but I can't ever seem to get someone on the phone.

When we did laundry, the washing machine would drain, but it would drain into the basement floor so the drain sack. Then some of our floor drains in the basement were clogged apparently. When we purchased the home, we knew we had the warranty. We called American Home Shield and they said that they will be in touch with the contractor, Hensley Plumbing. Their technician contacted us, looked at it and told us what was going on. We paid out $75 deductible online, then he came, did the repairs, put a dent in, rooter the drain, and everything has been perfect. He was prompt, thorough and did a very good job. It was a very positive interaction with American Home Shield.

You call for service after you've paid for 2 years. The contractors show up. Never diagnose properly the first time. Then you wait days for parts that they can buy at Lowe's/Home Depot. 4 weeks/dryer. This time CNJ Services LLC came out to diagnose our water heater. The repair guy said it was the electricity and to call an electrician, which we did for $40.00. Not the electricity! Call AHS again, they reschedule for a second time. My husband loses another 3 hours of work to wait and CNJ Services LLC - NO SHOW. We call and they tell us it will be another 4 days until the parts come in. How do they even know what parts to order when he said it was the electricity to start. Come to find out he contacted the manufacture on the side of the water heater and ordered parts for free. (Again, what parts he said it was the electricity?) Both companies are scams and have no customer service. I hope Mr. Rex Tibbens can sleep at night running his ** company.

Called to find out why they would not fix my garage. Was hung up by a supervisor named Mike employee # **. Worse customer service ever!!! This company doesn't stand what they advertise as they charge you and then don't want to fix or replace the product when they can't repair it!!! I can't wait to get rid of them. They are the worst warranty provider I have dealt with. I can't believe they are still in business.

Don't take my word check out others feedback! Playing the lotto would give you a better chance of getting something in return opposed to purchasing an American Home Shield coverage. Save yourself the problem and look elsewhere.

Have placed 10 service calls for A/C, furnace and pool equipment this year. 80% of calls have required multiple visits due to incorrect diagnosis, ordering of parts, and prolonged periods of waiting for each. Each call is $75, cost of warranty is $750, $1500 total so far. If each incident were priced individually with private service providers, I most likely would have paid more at this point. However, the service and subsequent repairs would be much faster and accurate. For example, if your A/C is broken in July or your heat is broken in November, you should expect to wait up to a week or more to have it repaired. Whereas, if you contacted a service provider directly, they would move and behave at the speed of competition.

Navigating through the American Home Shield website is super easy and I love it. I filed a claim for our air conditioner that wasn’t blowing right. It wasn’t getting cold and was leaking. My mother was very happy with the contractors from AC Pros who came out. They walked right up with their business card, which no one ever does. They were very professional and she highly recommended them. It used to be hard having an issue with the AC issue but now that it is working, everything’s better. American Home Shield is great and I highly recommend them.

I was having problems with my hot water and I filed a claim for it to American Home Shield. I prefer to submit claims online because I don't have to wait on hold. The contractor from A.G. Plumbing called in the appointed time period that I was supposed to get a call. He asked me some questions and came out the next day. He was very friendly and he fixed it. Then he called back and made sure that it was still fixed. Everything has been very well and I can't say enough about how good he has done.

I've had several claims with American Home Shield. I've had my washing machine and my furnace system go out and my ice maker removed. I submit my claims online and their site is excellent. The contractors they've sent out have been very professional, as well. They come in and they put socks on their feet so they don't track any dirt and stuff. One time, I had two of my circuit boards on my two garage door openers and they crapped at the same time. A guy came out within a couple of hours. He had to order some parts and a couple of weeks later, it was all fixed. I recommend AHS. Things are always gonna break, so people need to have insurance.

The water of the dishwasher goes into the garbage disposal and when my dishwasher flooded the floor, I checked the disposal and it was not responding when turned on and off. So, I called American Home Shield and the first guy automatically said the disposal was misused although I didn’t use it often. It was pretty and brand new when I put in the sink when I bought the house a year ago. So, I knew that in that length of time, I had not done any misuse and I was very upset that he accused me.

I had a leaky pipe underneath my sink and American Home Shield had it fixed. The service was great. Then, we had an issue with my tankless water heater. It wasn't giving us hot water on-demand and it would switch between hot and cold. I filed a claim online and the website was easy to navigate. The technician who came out was completely professional. He checked it out and figured out the problem. The water heater hadn't been serviced by the prior owner so the water heater was switched out and replaced with a new one. Everything is good now. My experience with American Home Shield has been great.

A light on the stovetop wouldn't go off and American Home Shield sent somebody out and he fixed it. I had AHS last year and got them again this year. They send out good people to take care of what needs to get taken care of. I have dealt with other home warranty companies but so far, AHS has been upfront with me. And they had done what they said they were going to do and I would recommend them. Their fee to have someone come out is higher than most of the other places that I've dealt with. But, people get what they pay for. When I sell the house, the warranty is going to go with it, and that’s one of the pluses on the sale of this house. I am very happy with American Home Shield.

Vector Appliances came out to take a look at my refrigerator. The seals were broken and then the compressor cracked out. I had filed that claim online which was easy and American Home Shield got somebody out there on the first call within 24 hours. When Vector came out, it was before the compressor had stopped working. But they did acknowledge that the seals needed to be replaced and that the water sensor was broken. They saw the problem and took a bunch of pictures.

We submitted a claim online to American Home Shield when the dryer in the guesthouse wasn’t working. Their response time was quick and they got Sears to take care of it. The contractors who came out did a good job. They had to order parts which took two weeks to come, but they knew when the parts were coming, so they scheduled to come back right afterwards.

We depend on ice a lot and lately, we've been having trouble with our ice maker in the refrigerator. We submitted a claim over the phone with AHS and it was easy to do. But AHS had to send out a second tech and he had trouble plugging the refrigerator in. He put in a new ice maker, but everything was kinda stiff. Then, he didn’t plug it in far enough and it fell out, but it wasn’t noticeable. So, the next time we filed a claim, which was about two months later because the refrigerator wouldn’t work, the third tech came out and found out it was unplugged. Since the third tech was out, the refrigerator has been working fine. We had to pay $75 for each time the techs came out but the repair people were good for the refrigerator and I like them. Our refrigerator is a GE product, so they’re good. I thought that AHS should’ve given me a break on that last call but having them is a lot better than having to foot the whole bill.

I usually submit my claims with American Home Shield online. It's easy to do and you don’t have to worry about catching somebody or being held on hold. I made a claim for my shower that was leaking from the shower head. The guy who came out seemed knowledgeable, and he tightened things up. About a week later, all of a sudden, the thing’s leaking again. So, I called them, and the guy came out and replaced a gasket in the knob that turns the water on and off. And that seems to be working. AHS told me that because this was the same problem, I wouldn’t have to pay another $75 fee. But sure enough, they went ahead and charged me for it. So, I tried calling last week and I couldn’t get through to anybody, and then I kept forgetting to call again. There are some irritating stuff like this but still, American Home Shield is definitely worth it.

I have zoning control on the air conditioner so there are dampers that divert the air in four different zones in the house. The dampers were hung up and weren't working properly. Submitting the claim for this online to American Home Shield was great. Airmax came and was great too. They freed up the dampers and got them working. Having American Home Shield warranty is worth the money to me. I've used them three times now and I've been happy all three times.

My refrigerator is covered under the program. American Home Shield sent out Miller and Humphrey Plumbing & Electrical who were supposed to fix the ice maker in my refrigerator. They found that the valve of the water supply to the refrigerator was bad but they didn't fix that. They were supposed to come back and do it but they never did. But they did a good job with the air conditioning. The tech told me what the problem was and he fixed that. But I still wanna continue my service plan with AHS. They've been good so far. I wish they did the actual house itself when I first got the plan back in 2010 and I have recommended AHS to other people.

The control that stopped the dryer when it was time didn't work. It would just keep on running and it wouldn't shut off automatically. I submitted a claim to AHS online, and the contractor they sent out was very nice. After figuring out what was wrong with the dryer, he ordered the part, and then came back and installed it. The dryer has been functioning fine since its repair. But one thing that didn't work out too right was that they billed me twice for the second call and it took me a while to get that off of my credit card. Also, it takes forever trying to get AHS by phone. There's a long wait and they should do something about that.

The first time I’ve ever used American Home Shield, they sent out a plumbing company and the guy did a fantastic job. Then, most recently, there were two deadbolt locks that have broken cylinders in them. I filed a claim to American Home Shield and Lock Poppers came out. They rekeyed the deadbolt locks but we still had the same problem. I wasn't satisfied with that. I ended up having to call another locksmith and have the locks replaced. It cost me another 85 bucks out of my pocket to have them replaced. But that was just a bad experience and I don't hold it against them. Other than that, AHS responds immediately and they did everything that they were supposed to as a service provider.

It was over 100 degrees and my air conditioner went out so I’ve made arrangements to have American Home Shield contact someone. It was Strickland who called us and they were great. I had problems with figuring out American Home Shield's website initially. But then, I did. Their technician was polite, nice, kind and he fixed the problem. He knew what was wrong right away. It was a clogged drain and he showed me how to fix that. So definitely take a look at AHS rather than some of the other company.

I have three accounts with American Home Shield right now and I’ve used them repeatedly over a number of years and in general, I’ve had good service from American Home Shield and from the people who’ve provided the services. It’s easy to submit a claim online, but if the problem is complex and you need to do it over the phone to speak with someone because of a particular type of problem, it’s very difficult to get to a person on the line. You will, eventually, but you’ll end up waiting for 15 to 30 minutes.

American Home Shield has been really great so far. I file a claim on their website most of the time and then they send somebody out. Some of the contractors have been really nice. The most recent claim I had was for my refrigerator and I'm still waiting on them to fix it. But the contractor that AHS sent out here the first time was rude. The guy was from ACE Appliance and he called me on the phone before he came out here. He asked what was going on and I told him that I thought it was the compressor. He then said that he would be here the next day to look at it. He showed up and told me that it was the compressor and that somebody would be in touch with me before lunch. But I never heard back from him.

The house that we bought was closed in August and when we got in there, the washer was working fine. After two weeks, I would turn on the washer and it wouldn’t start. So, I would tap it and it would start to work. I would go back an hour later to go put it on the dryer and the water would still be sitting there. If I shut the lid, sometimes it would start back up or I would have to give another tap to get it to start right back up. I originally went online and tried doing submitting a claim and setting up the appointment that way but that didn’t quite work. When I called American Home Shield, the hold time was very long but the lady that answered the phone got the appointment and everything squared away which was great.

The hot water heater refused to give me hot water, and it was leaking on the floor of the utility room. A new hot water heater did the trick, but I had to pay a bunch of money, and I’m real angry with American Home Shield. Niebuhr Plumbing said that the pipes were not the right distance for the connection, and that American Home Shield would not pay that. So, in addition to the $75 service call, I had to pay for some connections to be made. So, it’s the hidden charges and things that American Home Shield will not cover that has got me good and upset with them. I had another claim with a problem with them, and that one was even worse. They're giving lousy service and I’m not happy with American Home Shield.

American Home Shield responds well when I submit a claim. All the contractors they've sent have been professional and they always get my problem fixed. I filed a claim over the phone for my water heater and the process was easy. It's difficult on the weekends, 'cause I'm in the construction field too, but it's fairly quick. It's also a hard moment right now because of the hurricane and it would be tough to get anybody. Nevertheless, the water heater's bladder that had gone bad was replaced and everything has been fine now. I've had American Home Shield for many years and everything's good. I'd recommend them too.

It was painless when I submitted the claim online for the door issue I was having. I just followed the directions, and it worked. The locksmith was here pretty quickly. Then he explained the problem and presented a solution. And everything kinda worked out really well. The things that he fixed seem to be working great. It's nice to be able to lock my doors now. When you're buying a house, a home warranty is very valuable 'cause you never know what's gonna surprise you.

There was squeaking every time I use my clothes dryer. I sent American Home Shield our first service request in August. They sent someone out and the guy replaced a part. The dryer seemed to be working then, but now the squeaking started reoccurring every time I turn it on, so the exact same problem is happening. I just issued a new service request for my dryer and we scheduled the appointment but no one has contacted me yet. Even so, I know AHS will get this issue resolved. I had a couple of issues, but everything is resolved. It’s good to have AHS behind us to cover everything.

We've called American Home Shield one time in the last two years and the experience with them was excellent. I filed the claim at nighttime and the contractor was there early in the morning. I was surprised that he came so fast and then fixed the issue right away. That was very convenient. Our sink grinder wasn't working and he explained what was wrong with it. He was friendly and professional.

M. Spinello & Son came out because we submitted a claim to American Home Shield to do a rekey on the condo that we had just purchased, which was covered under the plan. We called American Home Shield and set it up. It was really easy. Then, we got contacted later that day and the contractor was out within a day or two. The gentleman was very personable. He explained what he was going to do as far as rekeying the locks and took care of it for us. We were very happy with AHS' rep and with the contractor they sent out.

American Home Shield has an 800 number-type deal. You dial them and tell them about the issue. I get an actual person and my interactions with them have been good. In the past, they didn’t have enough people answering the phones. It was about a year ago and I used to wait on the phone. It could take 20 minutes. But now, they seemed to have fixed that. There's been a huge improvement.

When my refrigerator wasn’t cooling, I called American Home Shield to submit a claim and the rep was very good. The contractor who came over knew what he was doing. As soon as I talked to him, he told me what the problem was and he fixed it in half an hour. He was very experienced and everything’s okay now. I’m very happy that I got American Home Shield. I was very satisfied and they did a good job. I would recommend them very highly.

I'm not that computer literate so I prefer calling American Home Shield when submitting a claim. Their reps were very good, professional and got on the problem quickly. The guy who came out to do the repair was very knowledgeable. He fixed the dishwasher as soon as the part came in and everything has been fine since. However, I replaced the dishwasher and stove to match the refrigerator that AHS replaced since it is black slate. I had a very good experience with AHS. I was very satisfied with them and I have recommended them to other people.

Our air conditioner wasn’t blowing cold and thought that something was wrong with it. My wife called American Home Shield and they had somebody come out to fix it. Every time we call, they are good. They’re quick to send somebody out that's local and it seems like all the people that they send out are more than qualified to do the job. The technician that came was on time. He figured out what the problem was right away, and fixed it. Everything’s been great.

A tenant of ours texted me that their air conditioning was not working properly. I went over to their house and then called American Home Shield to submit a claim. I requested the contractor Air Max because they do my service twice a year for my house and the tenant's house, and I like to use them. One time, they sent another contractor and I will never use them again. The person who came absolutely lied to me, and I was not stupid enough to believe what he said. That was four years ago and it's over now but I will never forget. But overall, I always recommend American Home Shield.

This house was empty for a little over three years when we bought it and before this house, I have never bought a home warranty. After the first year with American Home Shield, I renewed it and paid for it every year. I called in the claims and the rep was wonderful. I called about my washer dying and while I had her on the phone, I went ahead and told her about my electrical issues. So, she dispatched someone for the washer and the electrician. They both came out and were knowledgeable as to why I called and what was wrong and took care of it.

We bought a new house and we bought an American Home Shield warranty. One of the services included was rekeying the locks on the new house. So, I called them and they said somebody would contact me right away. A locksmith did and told me it would be two weeks before he could get here which I said was not very acceptable. I called AHS and the manager who sold me the product. They jumped on it right away and they were superb. They found another locksmith who came out and did the job. It was a day later. Although the initial experience had me worried about it, the resolution was absolutely terrific. They recognized the problem right away, they found a solution, and they kept in contact with me. They did an excellent job and I really appreciated it.

The experiences with American Home Shield are usually really good. Recently, there was flooding underneath our washing machine and the company Prestige came out. The contractor fixed something on the bottom machine, but, a couple of days later, we noticed there was some leaking water from the tub of the machine. The guy came out and fixed that, but then I had more water on the floor. He also said that the water was not draining through the pipes.

We have Kenmore appliances, and the only problem we've had is whenever American Home Shield insists on contacting Sears, there are no local Sears repairmen here in Panama City. They come from out-of-town. Sometimes there is a two or a three-week wait, and then they come, and have to order a part, and that’s another week or so. So I don’t want Sears back out here. I'd rather have Independent Appliance. It was very easy to file a claim with AHS online. I did one for my refrigerator and Independent Appliance contacted me within a couple of hours. The tech has been up here before. He was very professional, very friendly, very personable and knew exactly what he was doing. I was very satisfied.

My refrigerator quit freezing. It only froze like one section and then it quit freezing again. It was a mess. I called American Home Shield and submitted a claim. The first tech who came out thought the refrigerator needed cleaning so he got down on the floor, used my vacuum cleaner and cleaned it. But of course, within just a short period of time, the whole thing just quit working at all. And then someone else came out and he took his time. He checked everything and then he did a thorough job looking at my refrigerator. He found out what the problem was. My refrigerator is not repairable so they are replacing it.

When our air conditioner went out, I went online and submitted a claim to American Home Shield. That process was easy. The contractor who came out though wasn't very professionally dressed. The vehicle that he showed up in wasn't labeled either so I didn't know who he was. But he introduced himself and was nice. However, after doing research, I found that the price they gave me to repair the unit was astronomical. I dealt with the local rep and she helped me out. She said that it was really extreme pricing and that a pound of Freon would normally be $90 to $100, not $125. American Home Shield paid out for the repair. I got it well taken care of and good to go.

I normally file my claims with American Home Shield online and their website is very easy to use. The technicians that have been out to our home seemed very professional and had a very good quality of work. I had to contact American Home Shield for a pool service. There were two issues and one was for a possible leak. The techs were very prompt and quick. They did a diagnosis and we had to pay them $350 on top of a $100 fee. But the issue was taken care of, so it was good. They also came to fix the filter on the refrigerator because it was not working right. They figured the problem out really quickly and it worked fine when they left. However, after three weeks, it's now making the same noise again.

We filed a claim for our refrigerator and icemaker, which for three years has continued to completely ice up and become inoperable. AHS has been prompt with claims and generally, the people they've sent out have fixed our issues. However, with this claim, I wasn't happy with the repair guys they've sent out. South Valley Appliance came out at least thrice then LA Appliance came out once and the issue wasn't properly fixed. I paid $75 for every trip out. A guy from Sears then came out and he knew what the problem was and fixed the unit.

We just bought the house and the shower faucet on our second bathroom wouldn't get hot. The faucet was also really hard to pull out. It was like very sticky. We called American Home Shield to make a claim. Their claim process was relatively easy and they got somebody out here quickly. Their contractor communicated well. They were on time and talked to me through the whole thing. The guy that came out adjusted something inside the faucet then added some silicone to it, and it's a lot better now. It was my first experience with American Home Shield and it was a good one.

American Home Shield were generally responsive and had gotten us lined up within two days for an appointment with whichever provider we were gonna have. I had a dishwasher and an oven that they contracted out to a local person, which was good. But when they sent someone to work on the HVAC, they had to contract to someone from Birmingham, which was an hour away as opposed to someone in the local area. Then when our bar fridge went out and we wanted that repaired, they might come back and said it was not included in the coverage. They could send a listing of all the things that are covered within the specific contract annually. Other than that, their reps and their technicians are very good. And I would recommend AHS.

We have a monthly fee that we pay with American Home Shield and when I had a problem with a wire that was messing up the AC, I just had to call them. The reps were very helpful and they contacted somebody right away. I had an AC guy out here in a couple hours. He called me, asked if I was home and when I said yes, he came right over. He took care of the whole thing and it worked out great. He fixed the problem I had immediately and the way I liked it too. He was in and out. This was the only time that we had to use AHS so far and the experience was great, so I would recommend them to anybody else.

I'm not too happy with American Home Shield. They make it very difficult to get items replaced. All items that I've had to have repaired multiple times that have continued to break and malfunction. It's aggravating and I have to keep paying them a premium. AHS would much rather collect the money on the premiums and the deductibles than pay anything out. We had an issue with the washing machine, and the contractor came and replaced every moving part inside it because it was making all those kinds of noise during spin-out. But today, they had to send somebody else out because it was making the same noise again.

I have eight different locks here at my house and I did a rekeying for 75 bucks. But I had eight different keys and when I locked myself out, I had to pay 130 bucks. So, I needed to get those all matching. I submitted a claim online with AHS over the weekend and by Monday, I had a call from Arizona Sunrise Lock and Key. That was fast. Also, the guy they sent out did an amazing job. I really have a tight schedule, so he came the first time I requested the date that I was available between the hours I needed. So it was very fortunate. He was also very nice and very professional. I was very happy. Other than that, I usually refer AHS to somebody else. I also filed a claim for an appliance and they did a great job with that as well.

My refrigerator stopped working, so I put in a service request with American Home Shield (AHS). They sent out a service guy who said the compressor was shot, and we would need to have a coolant specialist come out. Coolant specialist came out and due to the nature of the breakdown and cost of repair, recommended to AHS that the refrigerator be replaced. After not hearing anything from AHS, we called and spent days being given the runaround. They were waiting on this or that. We have 5 young children in the home, 1 with special needs that relate to food. I need a working refrigerator. This has been a burden on my family physically, mentally, emotionally, and financially. After over two weeks, AHS has again returned the claim to their approval department to determine whether they would repair or replace the fridge. We still do not have any answers, or a date regarding when we may have a working fridge again. This has been a horrible experience.

I have had an open work order since July 2018 and it is still open as of today. My work order was for a water heater replacement; at the initial open of the work order I advised AHS reps that I recently had a water heater replacement from AHS and their authorized contractors 3 years ago. At the time of the work order processing no one advised me of a manufacture warranty and 2 of their authorized contractors told AHS that my water heater was 7 years old. The contractors told AHS they called to verify if the water heater was 7 years old and under warranty; but they didn't.

They are in the business of refusing anything they can based on any technicality. Save your money... totally not worth it. The first problem we had was a toilet that was not installed properly. The toilet worked, but it was just sitting on the tile and did not have any way to connect it to the sewer pipe. Called AHS, they fixed it based on their policy of "improper installation". No problems. Today, called because my HVAC is not working. Turns out the ductwork was not installed properly so it can't push heat to all the rooms. This repair is not covered, even though it is clearly an improper install. They said this was a modification, and not covered. My guess is. This problem will cost a bit, and the toilet repair didn't.

My garage door stopped working, so I put a claim in with American Home Shield online. That same day, I got an assigned company and on the next day, I got a call from them and got something scheduled. It was very, very quick. All Service Garage Door came the following weekend based on my availability and theirs. They had great customer service. They were very effective and they got it done. It has been a great experience with American Home Shield.

My ice maker wouldn't work. The customer service reps at AHS tried every way they could to help me. They sent out Galloway Plumbing and they came a number of times to try to fix it. They did everything they knew and in the end, AHS gave me a new refrigerator. But when it it was brought in, it had a piece of paper in the front and when I pulled it up there were scratches underneath it. The people from Sears are gonna replace it and AHS is still helping me. But the process is as slow as it can be. Aside from that, it usually takes a week for them to dispatch someone to come to my home and sometimes it's longer. But the biggest problem I had with AHS was the wait time on the telephone. I couldn't get to talk to anybody and they said they had overloads of calls. But even when I would give my number and they said they would call back, they would call back but still, I had to wait. At one time, I held my phone for 50 minutes.

A refrigerator went out and American Home Shield had to send two contractors out. The first guy said he needed somebody else to look at it. Eventually, they determined that the refrigerator was unrepairable. So, AHS is gonna give me a credit when I buy a new one in a couple of weeks to get the Black Friday sale. Their website was user-friendly when I submitted a claim. I also go there to check out my status. I had to call them a couple of times and they seemed to be helpful. But if you would call them on the telephone, you could be waiting 45 minutes to get a human to answer. So it's easier to do things online. Overall, it's been a good experience and it's a good idea to get AHS.

American Home Shield gets back to me when I file a claim and I don't have to wait days for somebody to call and set up an appointment for somebody to come out. They're very much on time with everything. I've never had a problem with anybody who I've had to have come and do anything with when it comes to any of my appliances. There was a short in a wire on my handler and the techs from Changing Winds repaired the short. They came at a timely fashion, didn't take forever, and did the work. I was pleased with their work. I'm also very pleased that I have a home warranty and I've often told people what a good thing it is to have American Home Shield because I think of what it could cost me if I didn't have it when I needed to get something fixed.

Our AC was not working. Something mixed up with the heater chute. American Home Shield sent out a contractor who was very professional, nice, and knowledgeable. He got the job done.

The air-conditioning unit went out recently. I have the American Home Shield app and I put the claim in, and they sent me the name of the folks that were gonna do the repair, plus a phone number. The contractor set up an appointment, and they came right away and fixed the AC. I’ve had AHS for 18 years now and I’m gonna keep using them.

I had a pipe that was leaking under the sink. I put the warranty claim for American Home Shield on the computer and it was easy. The next day, probably by 10 o'clock, somebody already called me and had somebody coming out. The contractor was awesome. He was very friendly, showed me everything, gave me some tips and tricks and fixed the leak within the hour. Unfortunately, I've had some bad luck with American Home Shield, but this is definitely an improvement. And if things keep rolling this way, then I'm definitely gonna consider extending my policy after one year.

When I submitted a claim to AHS for a main sewer pipe issue in my house, I did it on the phone. And while the customer service reps were okay, I felt like they didn't really understand what was going on. Even if you're as thorough as you can be and you’re telling them, they will not notice. So when the repairmen come out to do the job, they have no idea what are you talking about.

Sears came out for my washing machine after I submitted a claim online with American Home Shield. Submitting the claim was easy and the response time was really faster than what I thought. The technician came out in two days and my husband was really impressed with him. He explained everything. Our washing machine was not draining and it was leaking water all over the floor, and the tech showed where the leak was and that something was cracked at the top. AHS replaced our washing machine. We really appreciate having them. And any time I hear people say that something broke in their house, I'd ask if they have American Home Shield, and then I tell them that they need to get it.

I had a problem with both my washing and dryer which I reported to American Home Shield online and they got somebody out. I was really pleased with the quick turnaround time. The contractor got the referral, called me right away, and set something up that worked with my schedule. They were really easy to work with. They were really nice and friendly too. Unfortunately, they were able to repair the dryer but not the washer. And because of a size fit issue, I couldn’t get anything unless I replace the dryer to go in that spot. Had I known that the washer could not be fixed, I probably would have opted not to have the dryer fixed. Then we could have both saved some money ‘cause I ended up having to replace them both. Still, my experience went really well and I was pleased. There’s not a thing that I was unhappy with with American Home Shield.

I have a renter in the house where I have AHS and when I have a claim, I try to submit it online because it's easier than calling in. That way, I don’t have to wait so long for somebody to answer the phone. But sometimes, I have to make a call if I’m not near my laptop. One time, the pool wasn’t running properly and South Tampa Pool and Spa came out. But several of the problems were considered normal wear and tear, so they were not covered. Other than that, I've had the American Home Shield warranty on that house even when I lived in it and and they’ve been pretty good but not great. I have them for eight years now and so far, a little over half of the stuff that I submitted to them got covered.

We were having an electrical problem so I called American Home Shield and it was hard to get on to somebody. Even the contractor said it's hard for them to call. Every time I would call for a claim, you go through the same thing, and it kept repeating, “For faster service, go to www..” But when they said that somebody would call me in the next 24 hours, they did call. But I had to wait a week for a contractor.

American Home Shield has always been very helpful and fast. If you have an older house that's gonna need service over the years, I would recommend American Home Shield very highly. They've been very good to us over the years and lately, we've been very happy. They've been getting very fast. I think they changed service people here so they're more responsive and they know a lot more. We've had a couple of claims here in the last year and this last time, the technician arrived in three hours. Amazing! We called because the garbage disposal was leaking and it was Blue Star Plumbing that came out. A part was no good anymore so the technician replaced it. He had the part on the truck. It's a fairly easy thing that everyone would ask for this type of neighborhood. It was a great experience. He was very personable and professional too.

I submitted a claim to American Home Shield through my web app when the heat pump in my pool wasn't working. The website was very user-friendly. If you don't understand technology, you would be able to navigate pretty well. After submitting the claim, the contractor called right away. The guy that came out was a nice fellow. He was very professional. He took a look, saw what was wrong, and corrected it. He let me know what was going on, and he fixed the issue. I can use my spa before, but after he fixed it, it was great. I would recommend American Home Shield.

I made a claim to American Home Shield for a heating system that did not work. Everybody has been very nice and the service has been nice too. The person who contacted me was very professional. The contractor came right when he said he was gonna come and it was convenient. He told me what was wrong and showed me very thoroughly what I needed to do. There was nothing really wrong with my system and I just needed new filters. He opened the system up and showed me where it was located. He told me what size to get and how to put it in and in what direction. He made it really easy and everything is operating well since the repair. I am satisfied with American Home Shield and my experience has been very good. Having AHS has been valuable for me because and I did not have to search long for different contractors. I just called one number.

We’re pleased with AHS and would recommend it to friends. We’ve had it for many years. We had it in our former home and when we built this house, we started with it. It gives us a sense of security knowing they’re gonna send somebody qualified. When the oven wasn't working properly, we submitted a claim online. The contractor was responsive and came out to check it. He said everything was fine and ever since then, the oven has been working.

When I call claims in to American Home Shield, they take forever to answer. The average wait time is 10-15 minutes. But after I've submitted the claim, the contractors contact me immediately. Everybody has been wonderful too, except for the first guy who came out. He was fixing my garbage disposal but he didn't come prepared at all. I had a broken garbage disposal full of water and I asked him if he was gonna put a towel down or a bucket under. He was like, “Yeah, I guess I should do that.” On the other hand, he fixed everything and it was great.

The air went totally out in my air conditioning unit. I called AHS and we talked about how quickly the contractor would be out. They got somebody out here within two days. They told me I had to pay the $100 upfront, but they never took it out. They came back and got it back later. The contractor and I talked a lot. Once he was down here, he worked and found out what the problem was and what it was gonna be. Something major was initiated and something else had been done on that unit. When they came back, they decided they were gonna replace the whole unit.

We’ve had American Home Shield for 15 years and we’ve been pleased with all of the contractors they sent. I submit claims online and AHS responds with an e-mail, but sometimes it takes three days to get a call from the person they’ve assigned the claim to. We changed the cellphone we want them to call on and it was never saved, so the wrong cellphone ends up being called. All in all, our claims experience have all been good. Recently, we filed a claim for the motor of the fan for our AC and it was fixed promptly. It’s nice to just pay that $75 and whatever it needs to be fixed gets fixed. I would highly recommend American Home Shield.

We had an issue with a refrigerator. We filed a claim over the phone with AHS and it was pretty easy. We’ve dealt with the contractor that they sent out many times before and he was amazing. He was really there to help you in any way that he could and he was a very kind and courteous person. He wasn't able to fix the issue on the refrigerator in one visit but that wasn’t his fault. That was an issue with the parts and it was something that made me consider changing companies from American Shield. But the gentleman let me know that it was an issue with the manufacturer of the product, so he saved them on that one because I was furious and I would've left.

There was a problem with my furnace, so it needed to be replaced. I contacted American Home Shield, and they sent out somebody from a furnace company who looked at it and figured out what the problem was. He realized there needed to be a replacement and all of it was taken care of. They had to buy the equipment and American Home Shield paid for it, but I went with the contractor that they selected. They installed the furnace, then an electrician had to come out. After the electrician came out on another day, then there was an inspection needed. So, from start to finish, the process took several days. American Home Shield did everything they promised they would do. I would definitely recommend them.

Ace Appliance came out and serviced my appliances and discovered that I had to get a new stove, which American Home Shield replaced. Ace is supposed to come here today to install it, but I haven't seen them yet. They also checked the washer and I called AHS the other day for my refrigerator as it's still making a terrible noise. They got everything going right away. The technicians they sent were very professional. Someone came out and fixed this one before, and they were supposed to order a part, but I haven't heard anything about that yet. Their contractor also came out on Friday and serviced my air conditioner and heater, specifically my heating unit for the winter, and I noticed that the air condition is not running like it was before when I put it on as it is warm today. Other than that, American Home Shield worked fine with me. When I purchased the refrigerator, they reimbursed me right away.

After my air conditioner went out, I went to American Home Shield's website and put in a claim to have them send someone out and fix it. Their website was really easy. It was 100-degree day when the contractor came and he was backlogged, but he squeezed me in, came over and got my air-conditioner running again. American Home Shield has very reasonable rates and perfect service. Go ahead and check them out.

About three weeks since we started living in the house, we noticed we didn't have any hot water. Before we had taken over the house, the past homeowner showed me how to reset the hot water tank and when we did that, the hot water came back. But it would work for a couple of weeks and then go back out. As we did that reset, the frequency got less and less. Soon, we were doing it every two to three days. Then one time, it didn't seem like it reset. That was when we called American Home Shield. By that time, we had been living in the house for a little over a month.