American Home Shield Reviews

Everything was fine with my food disposal claim. I submitted the claim and it was pretty simple to do. Then the technician was in and out of here in about an hour. It was perfect. He did a good job. The service call itself was 100. But the food disposal that they brought out was plastic and it was under what the value of my old one was. The technician said that it was comparable to what he was taking out. My old food disposal was about around $150 and the tech said that the replacement one was about 90 bucks. It has a five-year warranty on it. But he had another one that was all metal that would have had a 10-year warranty and he said it wasn’t terribly more expensive for it. It would have been nice to have that option from American Home Shield to get that one that had a longer warranty, more industrial and would last longer.

There was an issue with the heating element in my dryer. My dryer wasn't doing any heat and it broke down on Friday and the tech was here on Monday. He was very professional. He showed me his ID, came in and took apart the dryer. It took him a couple of minutes. He said the heating element was toasted and he had to order one. He said it was about a week before it would come in. The part came in when he said it would. It was fantastic. I don't have a lot of income and things never break down when you have money. Having the warranty, I don't have to worry and I don't have to wait two weeks until I get a paycheck. I like the convenience.

I’ve had Home Shield in the past, so I was pleased with the service. One of the burners went up on my stove, my microwave needed a sensor because it wouldn’t go past 30 seconds, and my ice machine wasn’t working. Richard’s Appliance was pretty good with the text message. And then somebody called and asked if I was available when they did the appointment, and that was it. The tech came and they ordered the part, and then he helped me order a filter for the refrigerator because I had to order off a lot, and then he put all the parts in. He was done right then. He finished everything. He did a really good job.

I just want to say that American Home Shield has been the worst experience thus far. I don't quite understand why as a consumer that pays a premium each month has to has to go through so much hassle. We recently called in to report a request and I was placed on hold for over an hour and a half just to speak to someone. Then I had to put in a request to have the microwave replaced as the service person said it was unrepairable (more work for me, the consumer). Had to be on hold for another hour. Then we received our replacement microwave and the installers didn't even screw the screw all the way in. Its more than 1/2 way sticking out.

The thermostat on the oven seemed to have been shorted out and it also caused some flash underneath the glass top of the stove and it cracked. Originally, my experience was kinda weird because American Home Shield sent this company and the guy didn’t speak any English. He just took pictures and left. Then he said it was not due to normal use. But my girls and I were here. I had a pot of chili on the stove on super low then all of a sudden we heard this ‘pop’ and saw a flash. It was no big deal. I’m 51 years old and my family owns three restaurants. I'm pretty sure I know how to take care of things. So I called American Home Shield back. They sent out A Plus Appliance and Matt could not be more thorough.

My kitchen faucet exploded, it was very old and made of plastic. I called AHS for repair/installation of new one purchased. AHS could not find a person here in town to come and fix problem. They charged me $100 for the call even though they couldn't provide for the service. AHS did call and give me an authorized number to pay for another company to come out and install new faucet. The guy from the other company was two hours away from my home. He didn't do a very good job on the installation, as I found out a few days later!

I first had a company called Drain Go come out. They spent 10 minutes up there and then said they couldn't fix it and that I gotta get a new toilet. Then Greenway came out and the guy was real professional. Joe tried to snake the toilet and he ran into some challenges. He couldn't snake the toilet to get it to flush but he said he was gonna do everything he can to get this thing fixed. He stayed up there and it was an object somewhere in the toilet and he got it out of there. The toilet has been working fine ever since. I called and spoke to a manager over there and told them how Joe was. He was awesome. But I would never call Drain Go. I was not impressed. They also tried to encourage me to leave American Home Shield and go to another warranty company.

The previous homeowners got American Shield for us and we were really pleased, so we renewed. They have been fabulous. Any time I need service, they get right back to me with the person who’s going to do it and they turn out to be really good. My only problem is it always involves extra money. Like with a water heater repair, they said I had to put another $1,200 of my own money. And then, one time with the furnace, I had to put in a ton of money and again, with the air conditioning problem, I had to put in $1,800.

I got something in the mail from American Home Shield and I called and talked to the representative on the phone. I got the pricing, and it was a reasonable amount of money every month to give myself some peace of mind. You never know what is happening tomorrow and I have bad luck. I’ve only had one or two issues with them, but they’ve been there for me and things have worked out good.

We had an issue with the dishwasher that was clogging up. And then the refrigerator, mainly the freezer, was not freezing and making ice. American Home Shield had Majestic Appliance Service come out. I got an email that same afternoon or the next morning that somebody had been assigned. I was called the next day and a visit was scheduled. They were good.

I’m really pleased with A Plus. They’re really good compared to previous vendors that I’ve used through AHS. The technician was very cordial, professional, and knowledgeable about what he was doing. He kept me abreast of pretty much everything that he was doing and what was going on. As fast as the other vendor came in was as fast as I wanted him to leave. He was very disrespectful and unprofessional by total means. My daughter, who was a people person, was the one that was here when he came. The guy looked like he was overworked or overwhelmed with what was going on. He was blunt and outright rude. She told him that he could just leave. She said she didn't I didn't appreciate his attitude and professionalism. I contacted AHS about it and that was why they reached out to A Plus, another vendor in our area.

Our air conditioning stopped producing cold air. After opening a service request with American Home Shield, Hansen Mechanical came out and they were super professional. I explained the problem to them. They pretty much knew right away that it was probably a Freon leak. The guy definitely knew exactly what he was talking about and he explained everything in a way that I understood it. They went out and checked our Freon. They found that we were low on it so they recommended doing like a seal then giving us more Freon. We went with that. Once they did that, my AC was up and running within an hour and it has been working great ever since.

Our air conditioner wasn’t working. Total Air Care came late, but the tech repaired it the same day.

American Home Shield's claim process was super easy. I went online and it was straightforward. I put the claim in the evening and then I got a call the very next morning for a schedule. The Controlled Comfort repairman came right when he said he would -- it was scheduled for like a few days after I made the request. He looked at the unit and told me my options.

There was a drip leg on the furnace and it was clogged where the discharge was. I submitted the claim to American Home Shield and they were prompt. Within 24 to 48 hours, somebody calls you to give you a service person and they respond to set up a schedule for when they come out. It’s quick and dependable. The technician blew a high-pressure air through it and cleaned it out. He was professional and knew what he was doing. He saw the problem right away and it didn’t take him long. He wasn’t here more than 30 minutes.

AHS was a recommendation from a friend and we thought we'd give it a shot. We’re happy with it. It’s a little bit of peace mind. We've had two different plumbing issues. Both were leaks with the bathroom faucets. The contractor came out and looked at it real fast. He said that it was old and there was no way to fix it. He couldn’t get the exact replacement part to fix it so he said he would have to put in a new faucet without the components.

It's fairly easy to submit claims. I don't ever call and I just do the online one, and it has been easy to use. The only complaint I have is just the fact that before the virus, it took up to two weeks to get somebody out. And when you don't have an AC or a hot water heater or something like that, that's a long time to go. They have make sure that it doesn't take two weeks to get somebody out again. But other than that, I like knowing that if something goes wrong, it's going to cost me $75 to fix. So, if I ever have to worry about my AC or anything like that, it's a $75 charge and I'm safe.

A&E from Sears was fantastic, professional, knowledgeable and they had what they needed. They would get approval on the spot, set up the next appointment and order the stuff. They were very different than some of the other appliance people we’ve had over the past years. So, I would request them first and get them out for any appliance issue with any of our properties. I also told my sister-in-law who also have American Home Shield to request them each and every time because they were perfect.

Freon has been discontinued by the US government. They're not allowing it to be made anymore. But we had some leaks and A-US Air Conditioning came out and gave us an outrageous price for getting the AC fixed. It was $700 to $800. I pay a monthly price for American Home Shield to fix things when things break. They need to pay for it and not expect me to pay $700 or $800. So, we didn't move forward with any of it. I usually submit claims by phone and it's a little bit complicated and time-consuming. But for the most part, their reps and contractors have been good.

They had Max Air out here first for the AC issue. They were out here three times. They wanted to charge me $800. They told me I had a blockage in my line. But I didn't believe that because the unit was working too good. So I told AHS to send somebody else. They sent Greenway because they sent them out to my house to do a plumbing job, and the man knew exactly what to go and do. He took care of that problem. Now, my unit is freezing up. I would highly recommend Greenway to anybody with the home warranty. Max Air put the wrong fan motor and capacitor on my unit, and I did not have a blockage as I thought. So I told AHS to not ever send Max Air out here again.

I had lights that were getting power but were not coming on. This was through a brand-new fixture and it was a mess. I submitted a claim online to American Home Shield and they were super quick. Within minutes, their contractor City First Electric called and I had an appointment. The techs came the next day and they found that the neutral wire structure was not connected properly. I really enjoyed having City First. They were very professional and quick. I liked them enough that I had them come back and do more work for me on the side.

When the tech came out, the power had gone out in the neighborhood. I’ve had people say, “I’m not gonna be able to do it,” and just walk out. But instead of saying, “The power is out and I can’t do anything,” he was a champ. He worked on the dishwasher and put a new motor in. The problem is that it’s leaking and the water was settling at the bottom of the dishwasher. It wasn’t draining completely. Then he fixed the refrigerator, which was dripping too. He did all this with no power. I'd recommend him to anybody. But I'm gonna call back for the dishwasher and see if the issue can be addressed. It’s only been about two weeks and you can call back within 90 or 60 days and AHS won’t charge you for another service call. They just send the contractor back out to address the issue.

American Home Shield sent a contractor for the icemaker. They put a new part just like they did with the garbage disposal. They were able to fix the garbage disposal the same day. With the icemaker for the freezer, we had to wait a week for the part. The technicians were all great. They were very polite and covered up 100% with masks, gloves and covering for the shoes. We like American Home Shield's customer service. They are very prompt on everything. We love it.

We had National Platinum Service come out four times to fix our dishwasher then they finally said that they couldn't fix it. But we had a KitchenAid and the option that AHS gave us was a GE. KitchenAid is a lot better than GE. I was gonna call AHS today and ask if we could get a KitchenAid. But I don’t wanna be on hold for an hour and a half to talk to their people. I've considered the buyout option but it is not working. But I’ve got to go buy my own KitchenAid that’s worth paying 300 extra instead of an hour and a half every day on hold.

We had an electric problem. My fiancée went to the breaker box, he turned everything on and off, but couldn’t fix the problem. So, we called the electric company. The technician came out, he did a quick click and everything came back on. We had two other claims with AHS and everything went well. I love the deductible, the turnaround times were great and customer service was nice as well.

Mason's Plumbing did a very good job. The plumber who came out was very thorough and he took care of the leak. He also explained what all happened to us. I wore a mask and I kept social distancing with him when he was working in the house, and I was very pleased with them. We still have another company coming out tomorrow because there was some drywall damaged from the leak. Submitting the claim process was fine. It, however, seemed like it took a little bit of time to get responses back once we submitted it -- it took about two and a half to three weeks to get a response.

The American Home Shield warranty was existing on the house when we purchased it. We just kept it for the first year and used it several times that year. We were really happy with it so we just kept the coverage. Our heat pump was broken. It was hot and the repair needed to happen. Platinum Heating & Air's tech replaced the two fuses and it was still not cooling so he added a pound of Freon to the unit and they fixed it. We paid our portion of it and some of it was covered by American Home Shield.

When submitting claims, all I do is call the number and tell AHS what the problem is with what appliance. They get right on it and they call me back or the person they contacted and say that they'll be here between 9:00 and 12:00. Then they were here by 11:30 the same day. It was fantastic. Last year, the air condition wasn’t working. The guy came out and he had to put in fuses first. He fixed it and it started cooling right away.

Integrity Air Conditioning did a great job. They came out and replaced the compressor. They put Freon in, but they forgot to fix the leak. So, a week later, it stopped working again. But, they came right back out and fixed the leak. It has been working great ever since. The guys were good with the precautions they took. I had American Home Shield before way back when I had a condo in Tennessee, and that was why I chose them again. Submitting a claim process with them has been great.

Having a home warranty insurance is very important for me and it's something to have in case something goes wrong and I need a type of insurance. I had an appliance claim with Home Shield and it went great. The tech came out, checked everything out and said it'd be a few days for the part. Then he came back the following week, installed the part and everything was fine. It has been a very easy process and Home Shield has been very easy to deal with.

AHS had a promotion, which a friend of mine was the one that grabbed me on with her, and ever since then, I was not giving them up. I like them a lot, with the pricing and the things that they offer. Their website is super easy. I can open the contracts. Everything that’s covered is self-explanatory. At first, I had one small issue and it kinda upset me, but I had to step back and rethink that maybe I was expecting something that wasn’t doable. I got over that situation. The tech that comes here is amazing, super helpful, and really friendly. Sometimes he comes by himself, and sometimes, with his supervisor. They're really great and I love them.

My air conditioner wasn't cooling one time and I submitted a claim online to American Home Shield. Their system said to expect their contractor within 24 hours. Service One Air, Inc. came out and provided service. Everything has been working fine since then.

Submitting claims has been pretty easy once you get through. However, since the COVID virus has hit, making a claim has been more difficult because sometimes, the wait times are up to 50 minutes. I’ve tried to go in and do a home internet, but Home Shield's website asks for a mobile phone, which I don’t have. And then, it won’t let me proceed past that screen. So, I always have to call. I have told a couple of agents that that’s my situation, and we have not been able to resolve that. If they could change that thing on their internet, I would appreciate it, so I don’t have that long wait time on the telephone right now. But things will get back to more decent later on.

I had difficulty when I placed the order. I had to speak to the voicemail and I told that I had a problem with the dishwashing garbage disposable unit, but the computer picked up only the dishwasher. The dishwasher company called me and he said he would be coming to see where was the leak from. He came to my house and looked for the dishwasher. I said that I didn’t have it and that I left a message saying it was a dishwashing garbage disposable unit. He said he would not work on that because he was specialized only in dishwashing and he left. I had to call AHS the second time and they dispatched A&B Plumbing & Home Services. They handled the claim well. They came on time and performed the work. The tech was a good person as well.

We've used American Home Shield a few times. Unfortunately, the house got some issues here and there, and they take good care of it each time. Recently, there was a leak in the upstairs bathtub. There was also a leak downstairs across from the basement. Pipe Solutions came out. The guy took care of it, figured it out, and it was done in a reasonable amount of time. He wasn't messing around. he was pretty efficient and quick.

All Tech did a wonderful job. They took care of business. However, I am dissatisfied with American Home Shield. Half of the people that answer the phones can't even speak English, and I have a hard time with them. I'm not trying to be funny, but if they don’t understand me, I need to talk to somebody and they never transfer me to a supervisor.

The sewer line had clogged. We just moved in the house about three weeks ago. We were just four days into our warranty when it happened. I'm impressed with American Home Shield. I like it. My wife did a claim over the phone and they sent Mr. Rooter the afternoon the next day. They were quick. The tech ran a snake in, and it took him about every bit of five minutes to get it cleaned. I had some construction debris where the people had worked on my house. I had to run a 80-foot snake two ways the day prior to it. But when the tech came, he managed to walked it out, and he found a cleanout that I did not see. Where it breaks off from behind the house, it shoots over to the main system to the city. When he run it in there, he get two really bad spots, and it knocked it right loose. We haven't had a lot of trouble since. It was really good experience.

The warranty is expensive but other than that, it's fine. The tech who came out for the refrigerator was great.

The refrigerator was not cooling. The contractor, Trooper's Appliance Repair, got my email. I got the email, and it was a holiday weekend, so it was probably going to be Tuesday. And then Tuesday, Trooper's called me and said that somebody will be there Thursday. They showed up. Rick, the tech, checked it, reset the computer inside the refrigerator, and then we went ahead and figured it out. After we reset it, he left and said give it from that day to the next day to see if it cooled down after he resetted it.

We found a leak in the furnace area. My husband put in a claim to American Home Shield online. They booked an appointment with us. K&J came out to repair the leak. They were fine. They found out that we had a leak in a pump that's tied to the furnace and they had to replace it. There were two of them and they went ahead and took care of that. They also gave us a lot of information about the furnace. It was a good experience. We were very pleased.

We did not have any hot water, so Ray Stovall Plumbing came out and they supposedly fixed that issue two weeks ago. The techs were good and they did all right. Now, the water heater is leaking and it is going in the pan. We are afraid that it is going to mess up our ceiling. They are supposed to come out tomorrow between 2:00 and 5:00. I had American Home Shield before in my last house for years and we used them a few times. I was always satisfied with them.

It's pretty easy to submit a claim. One of my AC units was not cooling and after I called American Home Shield, someone from Starlight HVAC came out fairly quickly. It was within three or four days, and the tech was good and very knowledgeable. I've been with American Home Shield for two years and I've had some good experiences and some pretty bad experiences.

Our water heater had a leak. It had leaked all over our garage coming into the house. Springdale Plumbing came out and they're my absolute favorite. They took care of everything, replaced all the parts quickly. They just do an amazing job. Any time I have any kind of plumbing problems, I wish I could always recommend them to come out. They are just great to work with.

We bought this house two years ago and put in all new appliances. When we did a certain function with the microwave, it tripped the breakers ‘cause they were on a single circuit. We couldn’t figure out what it was. I requested a service and American Home Shield sent me a response saying that AXUS would call to set up an appointment, and they did and followed through. I had to pay 70 bucks to have the service done. When the technician was here, we explained to him what the problem was. He looked at it, identified how he was gonna fix it, and he went ahead and fixed it. So it works correctly now. He was very professional and he did a very good job. Having American Home Shield is for peace of mind. We’ve been homeowners for years and it’s expensive, so anything they can help when something is wrong is great.

We’ve had a couple things happen and American Home Shield's service has been pretty good. We had an icebox that went out and we didn’t realize it was covered. We also had an oven and a cooktop that went out and we didn’t realize they were even covered under the policy when I read it out and looked at it. So we already had it all fixed. But it wasn’t the company’s fault. We just paid to have them replaced. We had an air conditioner fail three years ago. They put a new air conditioning system in but they don’t pay for the Freon. They pay $10 on the first pound, and Freon is $50, $60 or $80. Some of these guys get 100 bucks a pound for it. The guy took a pen and scratched out where it said the unit held 8 pounds. We were in the air conditioning business for lots of years and the guy tried to tell me he put 28 pounds of Freon in it. It was not a good experience. It was a ripoff.

The AC unit was not working, so I started the claim online. I always get an e-mail saying that I would expert the contractor out within seven business days. Certified Heating and Cooling came out and said that they had to order some capacitor and coolant. Then, they came back out and fixed it. I paid them the extra money that they said I owed, and that was it. They were absolutely great. They were quick and super nice. We haven't had any leaks since the repair.

My air conditioning unit wasn’t working. This was the first time I put a claim in to American Home Shield and it was terrible. It took me from 10:30 in the morning until 8 at night to get ahold of them. What upset me was they'd put me on hold and I would put my cell phone on speaker so I could do what I needed to do and listen as well and I would be on hold for a good hour or longer and then I would get disconnected, all day long. I understand that they're busy but why don’t they have a recording where you could leave your name and number at least so they could get back to you?

Home Shield sent High Priority Plumbing and they were good. The service guy was fast and efficient. He fixed the issue in five minutes and then he explained why my garbage disposal had not been working. He was very professional and timely and I was pleased.

Harkins A/C, Heating & Controls did my claim really fast. They came out on Saturday. The only thing was that there was more gas leak on the AC unit and the guy couldn’t find it. This is the second time we had the same issue. He told me that he applied some microleak sealing and put two pounds of gas on the unit. He also said that AHS would only cover $10 per pound and I had to pay the difference. I paid $50 for each ‘cause the total was 120. Actually, this company was faster than the other AC company last time.

My daughter has been with Home Shield for a long time and she recommended them. My washer shook a lot when it's spinning. It shakes out of control. Also, the dryer's lint portion and the part where that piece goes into are broken. And then, sometimes my freezer is frosted up. And then it spread it on the filters. Plus, two of my stove's burners are not working. And then my dishwasher's soap dispenser sometimes opened, sometimes didn't. It didn’t wash the plates as it used to.

My brother referred American Home Shield to me because he liked them. They’ve done a superb job so far. I had a problem with the stove about a couple months ago and I couldn’t get it unlocked. I was cooking my biscuits and the stove got so hot. I just stopped and it was four months later that I decided that I needed somebody to come out here and check it. The technician did a great job and he was very nice. He explained and answered my questions. He also tested my stove to make sure it was heating up properly and told me not to ever do that cleaning thing because it locks the stove down. I used that stuff for the first time. I hit it and I don't know how it got locked up. I’m gonna see if my oven is gonna work okay. I’m thinking to fix some biscuits today. If it doesn’t work right, then I know I still have a problem.

The contractor came out for my garage door and they did the job. It was quick and they were very professional. I had a couple of claims with Home Shield before when I first moved in but this garage door claim was the most difficult one because the contractor didn’t come out on a weekend. It took three or four days before they finally got out there. So my car stayed inside the garage all weekend. Sometimes there’s an emergency, like you’re stuck in your garage and you can’t get your car out, and I wish Home Shield would have options. Because I found out later there were companies that were open on Saturdays. But they may not contract with Home Shield so that’s why they weren’t chosen.

Filing my claim with AHS was easy. The website was user-friendly. The contractor that came was very good. It was a family-owned business and they came in with the kids and the father. They did the service really quickly. They replaced a toilet with a Kohler toilet, and they did some work on the other toilet. It’s working fine and I'm very happy.

Submitting the claim took a long time. You have to go through so many channels, but if they could go a little faster, go right to the point instead of going through all the other stuff, that would be great. It’s not a big deal though. I still have my home warranty. Another thing is that, everything’s done from overseas nowadays and I barely understood. If there was a complaint issue, that would be it. Other than that, they got the guy and he took care of the problem. He changed the timer on the washing machine and he let it roll through the cycle. He then made sure to operate it and then he left. The guy was professional and he knew what he was doing. All in all, the claim went well and my washing machine works now.

I like that we are able to just call American Home Shield or go online and submit a claim and they get taken care of. I had a claim was for a dryer that was shaking really badly. It wasn’t drying our clothes. I did that one online. It took a week for a contractor to come out. He told me what the problem was and he had everything he needed right there. He also said we needed a new vent, which wasn’t even in the claim, and a new door handle. He took that upon himself to replace those for me. He was awesome. Things have been fine since his repair.

There was a clogged line for the water to move out of the condenser of the AC unit. Home Shield got service out here and working fast. The tech from Carolina Air Heating and Cooling did the repair and it was working after but later on the day, it clogged up again. Instead of calling it out and paying another $107 deductible, I went to Home Depot, grabbed some PVC piping, repiped it myself, and unclogged it. The contractor did a good job. He went in there and did what he was supposed to do. He said he blew nitrogen into the system and then put almost like a new trap in there. The only thing is that it wasn’t totally unclogged.

More Than Plumbing came out to check a leak that was on the outside of the house. He fixed a pipe and then determined that it wasn’t covered under our warranty. Then our dishwasher stopped working. We’re still waiting now. The person who came out said that he needed to order some parts, but they didn't make them anymore. So, American Home Shield was supposed to call us and talk to us about replacing the dishwasher, and we were told this on Thursday, but they haven't gotten in contact with us yet.

The AC had stopped working and the tech said one of the breakers probably had a problem. He suggested that I get the whole box replaced because it was out of date. But as far as the AC work, he got the problem resolved. So they did a good job. Submitting claims to Home Shield is really easy. You just pay the deductible, tell them what’s wrong, and then they find a local contractor. It doesn't take long to get somebody out here. But Home Shield could have an app. They probably already have an app that can notify you the status, but it could maybe take a picture of the people that’s coming to your house so you know who’s coming and what company they are. Also, since it’s Corona season, they should suggest to all these people to wear proper PPEs because they represent Home Shield not themselves at that point. But overall, they’re excellent so far.

American Home Shield was one that was recommended from our Realtor. She gave us a handful of companies and I browsed online. Being a new homeowner, it was a little overwhelming to try and narrow it down, but we had the best vibe from looking at the AHS website and researching them. Dan’s Pro-Lock came out to change my locks and it blew me away. It was pretty efficient. I had never done anything through the home warranty before, so I thought it was gonna be a pretty prolonged process. It ended up all getting done the same day and in 30 minutes. It's and easy process with American Home Shield doing it online. Later that day, I got a call and the guy that showed up, Sonny, was super friendly.

The washer wouldn't go through all the cycles. It would go to rinse and spin but it wouldn't spin it out. And then, it would just stop and we couldn't get it to do anything else. I filed a claim with AHS online and it took a while, so I called back to check and make sure. I thought maybe I did something wrong. But I got a call in no time after that with a contractor saying he was gonna be out. A guy from Economy came out, ordered the part on a Friday, and on Monday, he came back and had it fixed in no time.

My kitchen sink faucet was leaking like crazy and even when it was shut off, it was leaking. I called AHS and they sent out someone from AM PM Plumbing. It took him 10 minutes to figure out the problem then he fixed it in no time. He was fantastic and everything has been working great since then. Other than that, I like having AHS in my house as it is about 20 years old and everything is about ready to go.

My dryer was not getting hot. It worked, but it was not drying the clothes. I then called American Home Shield on the phone. When they booked the repair, they sent me a text saying who the contractor was going to be. They also said I should hear in 24 hours and I did. Antech Appliances came out and they found out that it was a fuse quickly. They then fixed it, and the dryer has been working perfectly since then. The repair affected the day-to-day operations in my home a lot -- if I could not do laundry, I would be getting a ton of it piling up.

I was pretty satisfied with my AHS experience. The contractor came out within three days after I called in my claim. The drain part of the sink was leaking and the contractor changed out the little coupling for the sink. I wasn’t there, but my wife was. She said that it went pretty well and the contractor was cool about it. Although my rate is kinda expensive, I like the quick service.

American Home Shield covers what our home warranty will not cover and we’ve had them since my wife and I got our house at the end of December 2017. When we ran into a stoppage in the plumbing, I sent a claim through the website and it was very easy. The contractor came out within a day and did an excellent job. The rep was very professional and it didn’t take him very long at all. He got it taken care of at that moment.

The bathroom was leaking water and Kintex Plumbing came out. It went fine and they were able to fix the plumbing issue. The contractor was very professional and timely. Submitting the claim over the phone was very easy and simple, and they told us that the contractor would reach out the next day. I have American Home Shield for two properties that are rented out. So, having it makes it easier for the tenant to have the service.

We’ve had A-US Air out two separate times. The first time they came out, they sent a technician to diagnose the issue. It was a AC issue, and they suggested that the coil be cleaned. So, like two days later, there's some guys who came out, cleaned out, apparently did not do what they were supposed to. Now, the technician did prescribe a full cleaning like to pull the coil. The guys that showed up just did not do what they were instructed to do. So, the issue was not resolved.

Filing the claim for my dishwasher was easy. It took the tech about two days to come out, which was pretty quick. They were very professional and very nice. I highly rate them. I haven't had AHS long, but so far, it has been great.

When we had our fridge cooling system go out on us, my husband YouTubed it. We cleaned out the back of the fridge and tried to do what we thought might work. It started coming back, but we still wanted a tech to come out and kinda look over it to make sure that there was nothing that we were missing. We also wanted to ask them some questions about the compressor, such as the temperature of it.

Recently, we had an electrical outlet that wasn’t working and Preferred Electrical Services came out and found the problem very quickly and solved it in a matter of minutes. We just bought the house in March, but we've had American Home Shield on our other home, and it's always easy to use it. Just call or go online and submit a claim. They're very responsive. They’ve also helped with the air conditioning issues, the big one. The only thing I would like to see is that sprinkler systems might be added as something they could have coverage for.

The furnace wouldn’t run, kept shutting off, and wouldn’t heat up like it should. AHS sent out Eagle Air and they fixed the problem. They were really nice. They explained everything and told me what they were doing. I had a really good experience with them and if I had to use anyone again, I would use them.

There was no power in a couple of rooms upstairs on the second floor. SJDI Electric and everything was resolved that day. I was satisfied. I feel good having AHS.

I had a wall oven to install and D&J Appliances brought the unit in. They were friendly and professional. They measured my unit that was still in the wall and they told me I needed three-quarters of an inch more space. They took it out enough to measure and they put it back in so I could continue to use it. I was responsible for any modifications so I had to contact someone to come out to give me those three quarters of an inch that I needed. Still, it was a good experience with Home Shield.

AHS is super easy to deal with. They're very helpful and professional. When we had a water heater that was messing up and a kitchen sink had messed up with it too, Smith Plumbing came out and fixed them both. They did a great job, and we’re more than satisfied.

I’ve been in this house for 26 years and about 20 years ago, I had a problem with a new oven. It was a GE and I had had it for four months when I tried to turn it on and the thing blew up. A flame came out in there. I called American Home Shield and they not only replaced the oven, but they also paid $4,000 for me to have a brand new GE oven. I thought they were miracle workers. I used it once more for something minor and I thought they handled it well.

AHS is they're doing everything right. They are fabulous to work with. I’ve also pretty much been happy with all but one contractor. We didn't communicate very well. From the start to the end, everything was perfect with my most recent claim. It took a week to get my new washer, but that was okay because it went really smoothly. The company that came out was fast. The submitting-a-claim process was super easy. The rep was really good and called me back. He told me he would email me my options, and he did. It was really fast. I thought that I never wanna be without that warranty program ever. It has been the best thing I’ve ever invested in.

K&N Electric came out for the refrigerator and they were very professional. They were two guys and I liked them better than the service people that had been sent out. They came at the time that they said that they were coming. They were in the house for about a hour or so. They went straight and looked at it, went under and behind it, got it apart, and then they said, “The parts would cost so much to fix this.” They were not trying to just fix something and knowing that they have to come right back out. I have been passing American Home Shield's name on to a few of my friends that are homeowners, saying that it is helpful for people who own their homes. They are doing a great job, and they have been precise on timing and everything else.

ABK Lock & Safe came to rekey an outside door. I just went through the website of my home insurance policy AHS. They have been very courteous, professional and efficient.

Wirenuts came out for an electrical issue which they were able to solve. American Home Shield's customer service sucks though. You could never get through. As far as the people that they contract with, some are good and some are so-so. Many of them don’t speak English. They're kind of third-tier people.

I had to have my heater for the spa serviced and Home Shield said that it was not covered because it involved a computer. I've tried to escalate that to a second level or a supervisor and it’s impossible. Their agents are good at signing up service. Many of them are non-native English speakers, so it’s difficult. And the contract provides no one to escalate an issue for reconsideration. I wrote them a letter over a month ago to the address listed in my contract and I’ve had no response. I don’t know how to get someone and I would think there should be a process to review if they deny coverage or you could at least talk to somebody or submit a written objection. I find it a significant deficiency that they have no way to appeal, review, or escalate if there is a disagreement.

We had a light in one of my bedrooms that wasn’t coming on even if I changed the bulb and the bathroom exhaust light was also doing that. Also, my range was not working. I went on the American Home Shield website, and it was very easy to submit a claim and then pay for the service upfront. So, I like that part. But sometimes, when the technicians come out, they have no idea what's going on. Then, they would say that they don’t do that or that I need to tell American Home Shield about each particular problem that’s going on or he wouldn’t be paid. I’ve heard that a few times. So, if there was a way on the website when we’re submitting a request for service to explain all that’s going on, it would run a little more efficiently.

The fan on my unit was not spinning. The guy from Service Mechanical replaced something and the fan started going. So, that circulated the AC through the house. Doing the claim with American Home Shield was pretty easy. I did it online. The only thing I didn't like was the hold time on the phone, but I kinda understand why that was. Other than that, it was fine.

We spoke with Stacy and she resolved all of our issues and are very pleased with the results.

Doing claims with American Home Shield is fairly easy. The only problem was you're speaking to machines for a while. I did not do my claim online. I called. They sent Drain Masters, and we had a very good experience. I had three separate issues that they addressed. They checked it, ordered parts and were back and had it done within a week.

We have had contact with American Home Shield at least 5 times this year related to our main HVAC system. We were without heat for almost 6 weeks in January and February. They would only call one company to fix it. They kept ordering parts and installing them but they did not fix the problem. We tried to get American Home Shield to replace the unit but they refused. Finally, the company was able to get the furnace to light part of the time.

A couple of years ago, Home Shield's claim process was really ragged and difficult. We left for one year and then we went to another company and that company was worse. When we came back, it seemed like AHS was back on track. And since Sears went out of business, there has been nobody else to emulate what AHS does.

I like that with AHS, one call takes care of whatever is the matter. So far, I've only used it for the air conditioner. The tech was able to come out pretty quickly and do the repair on the dame day.

There was a leak from the pipes above the garage so I went online and submitted a claim. The website was good. It was really convenient and fast. After I submitted the work, they called me to set an appointment. So everything went fast and good. The tech was on time. He was good. Everything is fixed, so everything is good. American Home Shield is a good company and you can trust them.

I had a home warranty before and I recently signed up again. I’m a Realtor with Coldwell Banker and we offer American Home Shield through our office. AHS had Sears come out for a claim I made and it was a good experience. The man was very nice and careful with all the precautions in place. He took his time. He had to maybe clean out something in my dishwasher.

STL Plumbing came out for an issue recently. It sounded like air in the plumbing valve in our bathroom. It turned out that we didn’t need a plumber after all. We needed another type of technician. It was an HVAC person that we needed. But it went fine.

I submitted a claim to American Home Shield for an appliance issue and their techs from Joe's Expert Touch came out. There was a problem with a switch and they fixed it. They did their job and were out of my hair. Things were done to my satisfaction. I've been with AHS for the better part of 20 years and when I have problems, they take care of it within a day or two. I'm a happy camper.

American Home Shield has made my life so much easier. I've had them for quite a while and every experience I’ve had has been very good. I recommend them to a lot of people. It’s just peace of mind, especially if you’re a single mom like me. I don’t have to go through the rigmarole of trying to find the right person to do the right thing which takes a bunch of time. I just call Home Shield and it gets fixed. When I had a claim, the tech from Budget called and texted that he was on his way, had the part that I needed, and was right on time. It was seamless and fabulous.

Our air conditioner wasn't cooling and I called in a claim to AHS. Everything went fine and the tech sent by their contracting company was very helpful. Everything has been working well since. Working with AHS was a good experience.

American Home Shield replaced our water heater. They also had someone do some maintenance on the dryer as well as on the dishwasher. Recently, our garbage disposal wasn’t running properly. They had Springdale Plumbing come out and they replaced the piece that was leaking. They said it was better to replace it.

One of our condensing units was making a little bit noise. So we had it checked out before summer came. It was short on charge, so the contractor went ahead and added charge. That cost wasn’t included so we had to pay them extra.

Having AHS helps us run our home efficiently. We filed a claim for our thermostat when it was getting too cold and they sent Sevier Climate Control. They were excellent and the unit has been doing good after the service.

The last claim that I sent over was for the water heater. It was going in and out. It went out for a couple of hours where we couldn’t get any hot water. I filed a claim with Home Shield and a guy from Whitney Holdings came out. He took a look at it and said he had to order a part. Two weeks later, he came back to install it but when he got here, he said that it was the wrong part that was ordered, so they would reorder the part. Time passed and nobody came. We never got another part sent to the house. I requested from Whitney what was going on and they said that the claim had been closed and I had to reschedule it. It was crazy. Then, all of a sudden, we got a part delivered to our house and I got a text saying that the appointment had been scheduled. They were nice enough to work with.

Submitting my claim to American Home Shield for my washing machine was really easy compared to other times that I have submitted. I was able to speak to a live person first. Their contractor, Jaminos Appliance Repair LLC came to service my washing machine. However, the tech left because he couldn't fix it. He took off pieces of the washing machine, evaluated and left quickly. He was with a mask, gloves and shoe shields. AHS then called me back and their rep told me to look at an email they sent and choose the washing machine I wanted. I had somebody call and confirm what I had selected and that person told me what AHS was gonna be doing next. Their techs came and brought me a washing machine. I'm pleased with the one they got me. However, one the people who brought the washing machine did not have a mask and I gave him one. They had no shoe shields either. Still, they provided easy, quick, in and out type of service.

I had an electrical issue. I submitted a claim online with AHS and their website told me when the tech would be out. And he was out in that amount of time. It turned out that the sensor was messed up so the garage door would not shut. He had to replace the sensors and he took care of it. Everything's working great now. He was very good, very helpful, and friendly. But I don't know if I'm gonna continue my service with AHS because the price is going up so much that I don't know that the warranty really pays for itself anymore. It's almost doubled over the time that I've been at this house, so I will probably cancel it this year.

I've been dealing with Plumbers Inc for a month concerning our electric water heater they installed that's not working. The plumber that installed it shorted it out. He hit a wire, sparks flew out the closet and it knocked him out. Plumbers Inc at first said it was a leak. Now, they're trying to say it's electrical. I've been without hot water since April 16th, and I'm very upset with them. And I can't seem to get any leverage from American Home Shield. They were sending somebody out and this is about the fifth person from Plumbers Inc. Aside from Vortex, I also had Anderson Plumbing and Quality Plumbing check the heater. They both said it's faulty, and they're two reputable plumbing companies. AHS kept telling me give this plumbing company a chance, but how many chances should I give them? I just want this heater replaced.

I called the Home Shield for a plumbing claim and they called Plumbing Pro Services. A plumber came out in a day or two and hee had everything with him so he took care of the issue. He replaced the garbage disposal and he did a good job of getting it in there except I’m not too sure that he met code.

My microwave had a loud roar. The technician from Cal Valley Appliance Repair came out and explained to me that he would order the parts, he would let the home warranty know what parts they needed, and then when they arrived, that he would be back. Also, if there were any problems, I would hear from American Home Shield. Well, I heard from Cal Valley Appliance Repair and they told me that they had had to order four parts and they would get back to me. Then American Home Shield sent me an email and it told me that they could not repair it. The parts were no longer available. They contacted me and gave me three options, to either replace it, or to get the one that they looked at that if I wanted to upgrade then I could pay the difference, or I could take the cash.

We had an issue where the air conditioner was not sending cool air to the vent. Submitting the claim to American Home Shield was very quick. I have been with them for a couple of years now and it has been much quicker. It is also quicker to do it online than to dial through and get somebody. About the second that I click what I need and hit the button, I will get a text back and it will have me the person. I thought I was going to have to contact them, which surprised me. So, the contractor Mel's Preventive Maintenance contacted me right away.

DLS Appliance Expert came out for an issue recently. They answered fairly quickly all things considered. Then they fixed the problem. I had a question on another item that I'm having trouble with whether it was covered or not. And AHS was hard to get a hold of. I couldn't reach them by phone. I think it was 'cause they're super busy with the whole COVID thing.

The two contractors that we’ve had out here recently were fantastic. I was very happy with it. We had a hot water heater issue, and then we had a problem with the burner on the oven of our stove. With the stove, I called in the issue to American Home Shield and they set me up with the appliance company. They turned it around efficiently. The company was out the next day to look at the stove and diagnosed the fact that there was a problem. There was an issue with the burner that they had to replace a piece on it, and they got it working again within an hour. It’s working better than it ever did too.

American Home Shield sent Upland Pool Service to fix the heater. They were pretty quick. They came within two days after I submitted the claim, and were very knowledgeable. They knew what they were doing. I've had two claims with AHS so far and it's been pretty good.

Beaches Air was amazing. They were the second people we called. I had to get somebody out here first just to diagnose the problem. Beaches Air did a totally different diagnosis and it saved us a lot of money. They switched out our thermostat and everything has been working great ever since. Having Home Shield is hassle-free and it's a nice little safety net to have if something happened. My wife said that all the people that have come out with Home Shield have been nice as well.

I had a claim with American Home Shield on our AC unit. Everyday Heating and Cooling came out and they were awesome. They were on time. They fixed the issue very quickly. When I was questioning the cost of what it was gonna have to be, the tech explained it very clearly. I was happy with him. He was done with the fix within 30 minutes.

I was very pleased with Elite Home Appliance. They're very nice and did the job well. I just started back with American Home Shield a few months ago, but I had the service for several years. We were without not even a year, and then we went back. The company is good.

Submitting claims is good and simple. I like to doing it over the phone. Recently, Legacy 4 came out to repair a faucet. I feel good about having Home Shield.

I’m really glad I have AHS because I left my husband and I’m just on my own. With just a phone call and 75 bucks base payment, life has been good. My life is perfect and comfortable now. My air conditioning was just running and running, but it would get hotter. It would be 80 degrees, and after running for an hour or two, it would be 84, which was weird. The Jungle Cat sent a guy named Mike and Mike was way cool. He was perfect, professional, and friendly. He just nailed it. He wasn’t here 20 minutes. He was like ta, ta, ta and the air conditioning has been perfect ever since. I’m very happy with AHS.

We had a toilet wax seal broken and I had done this before to a point. But when I realized it was beyond my level because the floor was messed up, I got online with AHS and had a technician come out the next day. He had to jack up the pieces off the floor, install a lifter kit, and offered some other things. Apparently, when they redid the house, they did not do it correctly. So, the wax ring was set below the floor and that’s not how it was supposed to be. The gentleman did very well and he repaired it on the same day. He got it done in three hours and I was impressed with him. Everything works very good now.

The contractor got dispatched within a couple of days. They were very professional. The pump was making so much noise and they change the motor. We can swim now.

We have a history with American Home Shield and with their providers and we've had some hiccups along the way. There were times when they sent out a provider that didn't fix the issue, and then 34 days later, we have to place another call. We also have to pay another fee, even though it's the same issue that we called them for in the first place. We are ofttimes discouraged as well by the fact that they will not come out and look at an appliance that is obviously starting to struggle or die. If they would come out when they can hear a belt is slipping or something is grinding or something is out of balance, they could avoid having to repair a broken appliance. They won't come out until it's actually broken, so we wait until it breaks and at that point, we're inconvenienced.

The air conditioner was not working so well. My husband submitted the claim electronically on to the American Home Shield page. Then they gave an ETA after he called. When Relaxed Heating and Air came, they said that the problem was a breaker or something that was broken, and that was what they took care of on the spot. The contracting team was professional, and they answered all our questions, so I was satisfied with that. The unit has been working great since they came out. Overall, our experience was efficient and timely, so I appreciated that.

Our first 100-degree day was coming up here in the Coachella Valley. So I swapped out our filters and tested the system. And the fan unit up in the attic was really loud, so I knew there was a problem. So, I made the call. Comfort Air sent over their tech and he climbed up in the attic and he said that the wheel or the squirrel cage was loose, and banging around in there. He ordered the part, swapped it out. It came on a Saturday and then they showed up on a Monday. They were pretty quick.

We purchased a home with the warranty from AHS. One month after we purchased it the AC pump burned out and there was a leak and flooding in my home. Newly installed baseboards and door frames were damaged. They sent someone to repair it and we paid the co-pay. They said damage is not covered, however, I should have kept the old pump and they could have checked for manufacturer's defects to help with the water damage that my home incurred.

I own a few different properties and have AHS on all of them. Over a month ago, one of my properties had a leak at the faucet over the tub. This property is in the Sacramento area and the plumber that AHS uses is Budget Rooter. Anyhow, Budget Rooter came out and then left saying they needed to order parts. Since then, we have not heard a peep from them. My property manager has left several messages with zero response. I called AHS (2 weeks ago) and was able to get a person on the phone who said she would reach out to the plumber herself, but I never heard back.

I paid AHS to clear my kitchen sink. I was told I need a clean out installed. And call my warranty company. Today I'm told they would come back and install one for $250.00. I called my Handyman Larry, and he snaked out the line and clear the blockage. H&K plumbing got $125.00 and did nothing. Do not use them American Home Shield.

Subpar work, when it goes wrong they do everything not to cover. I have had AHS for multiple years. Where they do okay, minor issues such as a backed up sink. However, it will usually take 2-3 service calls (assume you have to call in and be on hold for 15 minutes each time) to get an issue resolved. If you have a major issue that is when it gets troublesome. Most reputable companies for plumbing, HVAC won't work with them. They get asked to do subpar work.

The condenser went out and the fan went out. The guy from Air Pro Master replaced both and everything was fine. He repaired everything on the same day. Then we called them back a week later to come and service the unit. They said the unit was running like a champ for being 18 years old. It's good to know especially, I live in Las Vegas.

AHS has raised my monthly payments by an extra $10 just after two years. I'm not happy about that. My water wasn't getting hot one time. It would take over three minutes before it even started to get hot and I had to run water for a really long time. Plus, when I took a dip, the water is barely hot at all. Whenever I would take a shower, the water would only stay a few minutes at a given temperature then it would start getting cold. I submitted a claim to American Home Shield and they got Plumbers Inc. out to me. The tech who came was very professional and he explained everything. However, the problem was not fixed. I already got another phone call from a certain Carissa and now I have to pay for a modification. AHS is gonna send the plumber back to put in a new water heater for me.

AHS is really good. Someone comes in two days whenever I submit a claim. Recently, Sunny Breeze came out and fixed the air conditioner.

JT Services was great. A gentleman came to the house, checked out the washing machine, figured out what was broken, ordered the parts, and told me they would email me when those parts came in and that someone would come out to install them. So, I got an email a couple days later. The same guy came back, installed it, and ran it to make sure it was working. It was very quick and easy. And then they emailed me afterwards to make sure I was satisfied. The customer experience with American Home Shield was great.

It's been very satisfactory with American Home Shield. They came with the contract. I went through the website to submit a claim and I got a response immediately. Science Appliance came out. The refrigerator wasn’t cooling well and made some odd noises.

We had a leak in the faucet in the kitchen and for some reason, the faucet wouldn’t shut off either. In about a day after filing a claim online, a technician from Oasis Plumbing came. He was very good. We enjoy having American Home Shield. Anytime we’ve had any issues, we would call them and they would take care of it.

The AC wasn’t working, and when the guy came out, he discovered that the lines froze. He repaired it. Everything was perfect with him. He came in a timely manner and was covered up with his mask. He was very professional. I stayed out of his way, and he got the job done. I’d recommend AHS.

Calvary Appliance came out because my washing machine stopped working. They checked it out and their suggestion right away was that it was gonna cost more to repair it than to get a new one and that was what they did. Within 24 hours, I was contacted by American Shield. They told me a couple of options and I picked one. Then within 48 hours, I already had a brand-new washing machine. This has only been the only claim I've had with American Home Shield. Having them is the best decision that I’ve made.

I had an issue with the water heater. I filed a claim with American Home Shield and the first time that they sent out a tech was a little tough. But sometimes those people that they use to do their service are the people that they can get contact with, which is understandable. But if I was gonna get something fixed for myself and I didn't have insurance, and I would choose a contractor, it wouldn't be the one that they chose to send out. But afterwards, they sent out Sears and the guy was awesome. My experience with him was fantastic and the service was quick. He was sweet and he knew what he was doing. It was easy and he fixed it. In the end, we had to get a new one as the old one was completely destroyed.

The rate goes up every year but other than that, my experience with American Home Shield is okay. There was one thing though. When they wrote up the contract, I thought the garbage disposal was part of it. It turned out it wasn’t. So I didn’t care for that because now, I have to pay for it in full myself. But if American Home Shield selects a contractor that I’ve had poor experience with, they’re really nice in changing it. I appreciate that. For my Whirlpool dryer, it was GM Appliance Service that came out and the gentleman was really nice. He replaced the parts that needed replacing.

Once we got the parts, the work got done rather quickly. After the initial time the contractor came into the house when they had to order the part, I didn’t hear for weeks and I had to call AHS back, which was inconvenient. I would have appreciated a call if there was a delay or if it was gonna take more than a week. Other than that, submitting claims with American Home Shield has been pretty easy.

The pool pump wasn't turning on. We looked and there was electricity going to the pump area. It just wasn't coming on to have the vacuum or the fountain go on. Everything kind of circulates in there and nothing was coming on. I logged in to the account online to submit the claim to American Home Shield. It was super easy to use and it said on there that they usually reach out within three days.

Our dishwasher rack broke. Also, something was wrong with our washing machine where it would always be unbalanced. And so, it would take hours to wash a load because it would never balance out. And then the vent hood was shaking and vibrating and was really loud. We submitted a claim online, and then we got a call from the AAA Appliance Repair and we scheduled an appointment. They came out, did an assessment, talked about that we needed to order parts, and then, they did that and left. And then we haven't heard from them for three weeks.

I put the call in with AHS on February the 1st and they sent out Greenway Home Services to repair my washing machine. Their service was great but my claim didn't get resolved until April. They had to order a part but AHS never had an ETA on when it was going to come. What they ended up doing was having to replace the washing machine. They said they were going to expedite it but nothing was done. Also, I was treated rudely several times by American Home Shield. I would call and ask why I had to tell them about my problem over and over when they had my claim documented.

I had an issue with my dryer, and the first time contractors came out, it was tripping a circuit breaker. Once it was determined, the tech wanted to check the vent runs from the dryer to outside. He discovered that that was clogged. And he said, “That’s probably a problem. You have to get that fixed, and we’re gonna do that.” And he promptly left.

When we bought the house, we got AHS as part of the purchase and we kept it. I liked the AHS website and it worked really well for me. We really liked the plumber that was sent. He was a great guy. There were two plumbing problems and he couldn’t fix one. He took care of one, which was two days’ work. The other problem was outsourced to Roto-Rooter who came out and did it really quickly.

I had American Home Shield before and now, I've had them for a couple years as well. Their service has been excellent and I'm happy. All Flow Mechanical was here for approximately six hours to remove as well as put my unit back together. I didn’t expect it to be that fast, and now, the unit is perfect. It's blowing very fast and it's better than the old one I had. The unit is also very quiet.

My refrigerator was leaking water from the bottom and my washing machine had stopped. Filing the claim with Home Shield was pretty easy. It wasn’t difficult to navigate the website and get that done. The only thing was when you click on file a claim, it kinda reroutes you back to your homepage. It took me a couple of times before I figured out what I needed to click on my account page. If that could be a little bit smoother.

It's easy enough to submit claims online. I like doing it that way because it's immediate. I don't have to wait. In the three service callouts that I had, the contractors did their job, they were efficient and knowledgeable. Green Valley Pool & Patio did what they were supposed to do. It was satisfying. They were better than the company that we had previously. In fact, we've hired them to take care of our pool.

Whenever I turned on the garbage disposal, I could hear the motor come on, but it was locked up. The disposal itself wouldn’t turn. I looked in that thing, shined a light down there, and looked all around but I couldn’t see anything. I finally gave up and called American Home Shield. Draingo of Alabama came out and the power was off here temporarily when the tech came in. He checked it and found a penny and pulled it out. He said to try it and see when the power comes back on and that he was sure it would work and it did. I also had a claim for the washing machine. It has a big hole in it and they sent a repairman out here. He determined it couldn’t be fixed so they paid for it. I had a new washing machine put in and I got paid for it. I’ve tried different warranties in the past and I’ve always come back to Home Shield.

We had a plumbing issue with our toilet. I called AHS to submit a claim. The service provided by the contractors that came was excellent. My experience with AHS has been excellent as well.

It’s pretty easy making a claim with American Home Shield. I'm fine with both their phone and online process. Sometimes, I don’t like to wait but I have to be patient. When you call in and the payment is taken, the wait time to see a contractor should go a little faster because some things could be very serious. But overall, it’s okay. So far, their contractors have been fine. They had PF Plumbing come out for an issue recently and it was a great experience. The guy was quick. He went straight to the issue, fixed it, and it was done.

I've used American Home Shield for our AC unit issues in the two years that I've had them and so far, it has been good. I get the emails and the text messages from them which are nice. Submitting a claim was very easy. When the AC wasn’t coming on, I requested for the Grady’s Air. They’ve been really nice.

In a conversation in one of my classes that we had, someone said their air conditioner clunked out on them and they had to pay over $3,000. Someone mentioned Home Shield and I looked it up, did my research and I said, "Oh, okay. Got it." I just go online and submit the request and things of that nature there. I wish when you do go online and submit the request that you can put in more comments. It doesn't really give you the option to write down what's going on. You just select whatever the appliance is and it just gives you some pre-formatted options and you just have to try to pick the closest one to it, but you can't explain. That would be helpful. Apex Appliance Service and Repair came out for the washing machine. The guy came in, identified a problem, and he also identified another issue. He fixed it and it was good to go. It took him 40 minutes, give or take. He had the mask and gloves on. We left him alone in the area that he needed to be in.

AHS's contractor, S & L came out and did a check for my air conditioning for the summer. The techs asked me to turn my air conditioning on and came back in less than 2 minutes saying that my big air conditioning unit is bad and that he was gonna cancel my order for maintenance. I had to tell AHS that there is a problem with my big air conditioning unit and to tell the contractors to come out again. That was a fact so I put in another order. As soon as that was in, S & L came out again and fixed the unit that was bad. They ended up replacing the motor and the fan. Their last visit was very good.

My AC went out and I called in and submitted the claim for a contractor to come out and do the repairs. I went through the automated prompt system and a rep called me back. She told me that she was gonna assign the claim to one of their contractors and somebody would be in touch with me within 24 to 48 hours. Ace Heating & Cooling called me and they told me ahead of time when the rep was gonna be coming out, which was the following day. The tech called me 30 minutes before he came and told me he was on his way. When he got here, they called and told me that he was here. He took a look at the unit and he told me he diagnosed what was wrong and what was the next step. The compressor went out and he would have to get in touch with American Home Shield and provide them with the information.

I had two claims with American Home Shield and the most recent one was the air conditioner that they resolved today. It was not cooling and it turned out it was low on refrigerant. So, the technician was able to come out and get it charged up, and now it should be just fine. He got the job done. He was in and out in a hurry and certainly not wasting any time. The other claim was for the microwave. The magnetron and start-up diode had died out. The technician was able to come out and got it diagnosed. It took a little while to get the parts because it’s older but he came right back and got it installed and working. So, it was heating up everything properly. Then, we realized all the lights and everything had gone out. So, he took it into the shop and returned it the next day 100% operational.

American Home Shield has been very good. But I have had a problem with having to return my call. I needed some clarification and I couldn't get it. Every time I called, they said a supervisor would call me back. It has been three weeks and they still haven’t returned my call. I also had another issue and I went through their tech support. It was the online chat system and I happened to mention that I was still waiting for a callback on that issue. Other than that, the other issues I had were fixed very promptly. If they didn’t get it fixed that day, there was an explanation and they came back and did what they had to do. So, it’s just that when you have a real problem and you don’t understand why it’s being denied, they don’t call you back. American Home Shield needs to be better at communicating.

The icemaker on our refrigerator went out. The seal was broken and the compressor stopped. It wasn’t cooling, so we ended up having to put all of our stuff in an ice chest for about a week while we waited for the parts. Submitting the claim was simple and easy. The gentleman from B3 Refrigeration that they sent out was phenomenal. He did a fantastic job. Our interaction with him was excellent. Everything has been performing perfectly since he was out. I had thought about having American Home Shield for years, and as the house is getting older I knew something was going to start to happen. It was a person at work who said that they had AHS and they had a great experience with them, so I finally decided to go ahead and do it.