American Home Shield Reviews

I was in need of some repairs to a washing machine. The AHS rep on the phone line had a very pleasant attitude, was very helpful and answered everything that I needed to know. Then, they came out, assessed it, came back and said that it would be too costly to repair it. So, they suggested that they'd replace the unit. The contractor delivered the unit but didn’t hook it up, so I had to get my own engineer to do that. But American Home Shield sent me a $25 check for that. Since then, the washing machine is working fine. Once again, my experience with American Home Shield went well. Any individual that is a homeowner or a rentor, get a contract with American Home Shield because it's good to have somebody in your corner that you can call 'cause you just don’t know when something's gonna go wrong.

I usually call American Home Shield and have someone to help me with my claim. Recently, I had problems with my garbage disposal and I had to be careful what I washed. It was in the kitchen, so it affected my daily operation. When I called AHS, the interaction I had with the rep was very professional and positive.

Two months ago, my refrigerator and freezer stopped working. I called American Home Shield, and it was easy submitting a claim. They sent me a company, but the lady could never schedule the service because I had to get her some information about the fridge. So I called AHS and they sent a different company, which was great. They came out but had to order the parts. When the parts came in, they were prompt to come back out. Our fridge was fixed. I like American Home Shield and I've used it like four times on various things around the house. So, it has definitely saved me money.

American Home Shield's website is good and I submitted my claim online for the refrigerator. The contractor that came out was from a local company. They were good and professional, but they weren't able to fix the unit in one visit. This is a freezer, so I had to get this thing to cool and buy ice. I called American Home Shield and they said that was the earliest service I could get.

My washer stopped working. I submitted a claim on the phone with AHS and the live agent I spoke with was very nice. The contractor was also very nice person and this was the third time that he had been here. He fixed the washer on the first visit but I have not been able to get down there and wash yet. So, I haven't tried it but he said that it is working already. Other than that, I have complaint about AHS' rules. When I have an appliance that's not working and I call them for that, if at the same time I have something electrical, the appliance person who came out couldn't work on it even though he does electricity. He'll say that I have to call and make another claim for that.

I submitted a claim with American Home Shield for the water dispenser on our refrigerator. I filed it online, which was the first time I did that, and the process was a lot more streamlined and time efficient than calling. The first time the contractor came out, he looked at the unit and had to order a part. The part came in in three business days, I received a call, the guy came back out, and he did the fix within 10 minutes. The contractor was super friendly and professional and we were very pleased. We've used American Home Shield on a couple of different homes for the past few years and we have always been pleased with them. We love them.

American Home Shield is great and I would recommend them. I had to file a claim over the phone for our broken pool pump because I wasn’t able to do it online. It doesn’t have the right little click button. Filing over the phone was good, fast, and easy. Submitting claims through the website is usually easy except when it doesn’t have the right option. Other than that, the pool pump was replaced and it was great. American Home Shield has been wonderful so far.

I had two issues on one invoice. I had a leak in the foundation. I came in and saw the garage was full of water. I walked in my home and I could feel the warm water on the floor, in the concrete and under the tile. And so, I got on the phone and made a call to somebody that could locate the leak and stop it, but they didn’t cover that. AHS then sent Habit Plumbing to reroute the plumbing ‘cause it went through the slab. It was the hot water for the kitchen. They sent one guy out and he was awesome. He busted his tail all day and all night. Using American Home Shield is worth the money.

Had a new home with a burned breaker inside main panel that melted. The electrician they sent wanted to replace the panel and make it safe. American Home Shield refused to replace the panel and opted to go cheap and take out the bad breaker and spread the load to other breakers. Not safe, not acceptable. Complaints made and they had no interest in doing it properly and safely even though I told them children occupied the home. We moved, and got these same clowns for warranty of our home.

I reported a claim 10 days ago. The wait time on the phone is over 45 minutes each time I need to call. AHS website was not effective at all. The technician never showed up when scheduled. I tried numerous times to reach out to the technician, but their mailbox was full and I could not leave a message. AHS has no problem collecting the payments, but really does not have very good customer service.

I been trying to have a gas leak fixed for over a week. American Home Shield has failed to resolve my issue even though it’s a covered problem. I’ve had to schedule 3 separate appointments because the companies they sent did not have proper equipment and the last company they sent provided me detailed information about the gas leak, yet American Home Shield has failed to provide anything in writing to indicate basis for denial. Their customer service people have hung up on me several times and failed to call back to address my concerns, which results in needing to call back, go through an extensive hold process only to get nowhere. I will never use this company again.

It is impossible to get a hold of anyone in customer service when you have an issue with American Home Shield. The only way to connect with someone is over the phone and you will wait on hold for at least 45 minutes before speaking to someone. A company of this size with such a lack of service over the phone ought to have other means to connect with customer service representatives. Email, chat, etc. Most people do not have an hour to spare sitting on the phone waiting to speak to someone, let alone have that person actually resolve their issue. American Home Shield: If you have numerous grouchy telephone customers, this is likely the reason why! Potential New Warranty Customers: If you want access to decent customer service at ALL, you will not find it at American Home Shield... Do look into other warranty companies!

As a customer of American Home Shield, I am very disappointed with their service. If unrepairable, their warranty covers a replacement appliance of equal features. It is understandable that they don't match the brand when choosing an equivalent. In my case, they matched the features with a different brand, but that brand had completely different dimensions and would not physically fit within my kitchen space. I notified them that the appliance wasn't a suitable replacement because it would be impossible to install.

The A/C needed 3.4 pounds of refrigerant and the company charged $100 per pound. AHS only pays $10 per pound, so I ended up paying $75 for the service call and $306 for the refrigerant and $316 for the policy. AHS ended up paying $34 for refrigerant.

In the beginning of my contract I asked the agent to arrange a visit for them to come and check my appliances. The agent said that they don’t need to check the appliances. I had a water heater problem and your agent came to see the problem. You told me you not going to cover the water heater problem. I am so disappointed with your service, I feel that you set me up! You company should be ashamed! You can not ask me to pay $100 to a company that did not give me the service I was promised by you. I don’t want to have any connection to a company like yours, and please return the one month payment you charge me, ASAP.

While American Home Shield's automated system is okay, I prefer talking to a real person. If it's automated, then I'm not sure what key to hit on the phone. They don't give me any suggestion on what key to hit or the automated person doesn't say, "Hit this for a live person." I filed a claim over the phone when my garbage disposal wasn't working and I had great interaction with the contractor who came out. He was a very nice gentleman, was very knowledgeable, and fixed the problem in no time at all. It happened that a switch had to be turned back on and that was it, but it was very nice. Now, everything's been working fantastic.

Unresponsive and Unprofessional. I've been on the phone with American Home Shield for over two hours. They customer service reps do not want to let me speak with a manager and keep putting me back in the call line. The complaints for the company go all the way back to 2015. Everyone is making the same complaints and have the same problems. American Home Shield is unresponsive to the needs of the customer. I was informed that they have other companies to do the same type of work and AHS is continuing to use this unprofessional, unethical, trifling company.

American Home Shield sent me Handy Randy to help me with my microwave and refrigerator. But when the refrigerator was acting up they sent somebody else out there first and he was just really arrogant. He was saying the refrigerator was abused and that he needed the claim to not be submitted because there had been an abuse, wear and tear. It’s just me and my wife. We go to get a cup of ice, get a glass of water and walk away from it. How the hell can you abuse a refrigerator? He was just lazy.

American Home Shield's online claim submission is a lot easier for me. I go online and enter the claim, they assign the claim to a contractor, and the contractor contacts me and we set up an appointment to get the claim resolved. My most recent claim was a plumbing issue and I had to call the contractor this time. I've had a couple of problems and follow up with them. The contractor didn't have the part when he was out before and they were supposed to get back to me but they never did so I called a couple of days ago. They have not resolved anything yet and they're supposed to be here on Friday to complete the work that they started back the 1st of November. Still, I have a good experience with American Home Shield so far. While it's rocky sometimes, issues normally get resolved.

There was constant water in the kitchen so I submitted a plumbing claim online to American Home Shield. The website is good and easy to use. The contractor who came was a good guy and he did a nice job. I also recommended American Home Shield to one guy and he already joined.

We bought a new house and we wanted different locks so I called American Home Shield. I told them what I wanted and within 24 hours, somebody called me back with an appointment time. The contractor set up a time and they came out and did the locks. The guy that came out was very polite and very professional. AHS service was easy to use.

We’ve had an excellent experience with American Home Shield with the exception of one time, on the air conditioning, wherein we had to wait a month and a half for a compressor to come in and right in the middle of July. But they were very good. They let us go and buy two fans to set up and cool around. It wasn’t their fault because the wrong compressor was sent and then the guys who did the work were 45 miles away. Other than that, I’ve been very pleased with AHS. We’ve had them for several things and my only complaint is when you call in to turn in a work order or a product that’s not working properly, you don’t get a live human, just a recording. Now, I would get a text message. It would be nice sometimes if you could get somebody on the phone. Sometimes, if I wanna just talk to somebody, it’s hard. You have to wait an hour or so to get to speak to somebody.

I call to submit my claims with AHS and it's a quick process. Way back early on when I first enrolled, I had problems with some of the workers they sent, but recently, it's been all good. They knew what they were doing and they were on time.

The air conditioner was not staying on. It would go on for a little bit and cut out and on for a little bit and cut out. I submitted a claim online with American Home Shield and their website was easy to use. I was told that they would schedule something within that day or the next day, and they were dead on in meeting that timeframe. When the tech from Hickenbottom Heat and AC came out, we shook hands and he introduced himself. He asked me what the problem was then he went up and fixed it. Having the warranty makes it easier for me. Rather than having to track down people who can fix various things if they’re broken, I just go to one source and AHS handles it.

I've always had good experiences with them. Every time that I called, I could assure that whatever information their reps provided was accurate. The people that they had to fix my claims were very professional and they got the job done. I recently filed a claim for my range and the contractor they sent were friendly, very professional, knowledgeable of what they were doing. They were able to explain anything that they were doing that I wasn't familiar with and they always addressed all my concerns. So, I was happy with American Home Shield, as well as the contractors that they sent out.

I got American Home Shield back in April when I bought my house. The first time I filed a claim with them, I did it over the phone. The second time, I did it online. I kinda like the online better, but sometimes it’s kinda hard since all my stuff doesn’t really fit the categories there. It’s just like a checkbox where you pick this and pick that. It doesn’t show you a comment box. Otherwise, I like AHS' service and I would recommend them.

I moved into my house back in January and the dishwasher never worked. So I got around to calling American Home Shield to get it fixed. I did it on an evening and the next morning before 8am, I got a call from the appliance guy. He came within three to five days and took care of it. It was an extremely smooth process. Also, the tech who came out was professional, timely and very nice. He called me afterwards and explained what was going on and what he did to fix it because I was not home when he came. But everything went well.

American Home Shield's claims process is not always easy but this time, when I made a claim for my heater over the phone, it was easy. Their reps are great. Once you get to them, they're very helpful and they call you back. I really appreciate the interaction. Most of time, we have a very good experience with AHS. There were a couple of times that the person they sent me was not as good as some of the others that I've used in the past. For my heater, a guy came and he was very respectful and nice and fixed it and was on his way in about 20 minutes. So, it was a great experience. The heater has been working since the repair.

I usually submitted my claims to American Home Shield over the phone. The claims process was very simple. I had a claim for the HVAC and the contractors that came out were great. The unit was repaired and I would use them again. I left the policy for my buyers and told them it was great. The buyers of my house took over that policy and I'm gonna call for a new policy on the home I just bought. I would recommend AHS.

American Home Shield had my washing machine fixed. They had to wait on a replacement, and they had to fix the button that makes it so that the washing machine starts. I submitted the claim online and the website was simple. I also like the contractor. The only thing I didn’t like is the fact that I had to wait 2 weeks on a part to come. But they were able ro repair the washing machine in no time at all, like maybe 15 minutes.

I call American Home Shield when I have a claim and they take it from there. The contractors that they have sent out to us have all been friendly, have come out on time, and have done the work the days it was supposed to be done. Once, I filed a claim for our air conditioner. We had to replace the air conditioner and they did that in a timely manner and did it right. It works really good since.

I had an issue with my breaker box. I filed the claim online with AHS and using their online site was a piece of cake. Then they got ahold of the electrical technician the next day and had the breaker box fixed in three days. The tech they sent out was professional, too. He came in, did a quick assessment, and realized what the problem was. Then he called me, told me about the problem, and what he was gonna do to fix it. The next day, he had it all fixed up and everything has been amazing since the repair.

I go online when submitting a claim and it seems easier. American Home Shield says the turnaround time is three days but I'm pretty it's less than that. After I submitted the claim regarding the dryer that wouldn't tumble and wouldn't start at all, I heard from them within three days. The contractor said he gotta go order the parts so he had to come back. He was really helpful and informative. He told me what was wrong and fixed the problem. I've been with AHS for a while now, but I have a friend who uses a different one that's cheaper and I might go with them.

I've been with American Home Shield for three years now and they have an excellent work quality. They are great, timely and I appreciate their service. When my furnace went out and I submitted a claim, it was faster doing it online and they did everything I needed. The contractors were good and professional. The technician from Budget AC, Heating and Plumbing went in and I told him what kind of problem I was having. He was able to diagnose what was wrong with my furnace fairly quickly, and he was able to fix it in a matter of minutes.

I submitted online my claim for my furnace which was not blowing heat and it was extremely easy. The contractor called me 30 minutes before they were coming to tell me they were on their way. And then once I got there, they dealt with my tenants who then had nothing but good things to say about them. They said they worked in a timely fashion, cleaned up after themselves and they fixed everything. On the previous call, they fixed an air conditioner for me. There were some things that weren't included so they called me, let me know and told me the price. I had a really good experience. I was very happy with their service.

My furnace had stopped working. It was blowing but it wasn’t putting out air. So, American Home Shield sent a technician out, and he was able to come in and found out that some part had burnt out. He was able to replace it. Unfortunately, I had to call him back about two weeks later because some other little glitch on the furnace was going on. He came back and 20 minutes later, he fixed it. So far, it’s been great. When I originally put in the claim, I did it online. But then, when I had to call them back, I was able to call them. And I really appreciated that on the day I called them, the technician was already out. And they said, "We can send him out." The next three hours, he was here.

I called and told American Home Shield when I was having problems with my air conditioner. It wouldn’t come on. They said they would have someone call me and Webb’s Heating and Air LLC did. They scheduled a time for them to come out. The technician who was here was courteous, friendly and very knowledgeable of what was going on. He said the issue was the relay and everything works really good now. American Home Shield is also a really good company. They helped me because when I called, I didn’t have the $100. I asked them to give me a chance to pay it and they were willing to do that. I thought that was great too. A lot of times when these things happen, you just don’t have it. I have also recommended them to someone.

I went online for my original claim with American Home Shield. It was for a plumbing problem. The turnaround time was almost immediate because the contractor was in the area. But with this particular case, I had a lot of problems with the plumber. The plumber said the issue was with the air conditioning so AHS called for Waggoner AC & Refrigeration. But the plumber was wrong and I didn’t need someone for the air conditioning at all. The air conditioning people were fine, though. I deal with American Home Shield for two different houses and it has always been good. Even the technicians have been good, except for that plumber.

The sink in the kitchen wasn’t working. We needed the whole spray piece and the faucets, and underneath the sink the pipe wasn’t working right either. I normally call American Home Shield to submit a claim. After a lot of pressing numbers, you'll get somebody if it’s in the hours that you should call. Otherwise, the reps will tell you to go online. If you don’t have a computer, you stay on the phone and you’ll get somebody. Then, after you get somebody on the phone, you might have to be put you on hold two or three times before you get to somebody again. But when I got to a live person, our interactions were not bad at all.

I had a good experience in my claim with American Home Shield for the air conditioning. I called and inquired about it, and a contractor came. They were very nice, did the job fairly quick, and then left. We haven't had any problems and the AC is working now. Having American Home Shield is worth it. It's very easy to submit claims and contractors are out the next business day. We didn't wait for hours.

The air was not getting cool. It was just constantly blowing hot air. We got in touch with American Home Shield and it took a while. I had to go through so many steps and get put on hold. The first time, it was sent to a contractor who didn't service the area and they said that if they did come out, it would be a couple of weeks. I couldn't wait that long because I had a sick relative that we needed air-conditioning and their temperature was running in the 100. Then, AHS gave me another vendor and that vendor didn't service this area. They said it would be another week or two weeks or so before they could go out.

I had a plumbing issue claim to American Home Shield which I submitted to them online. The submission process was easy. At first, I was hesitant but the three times that I’ve used this, it turns to be very easy. When we submit the claim, within 24 hours, I get a call from somebody that was gonna do the job. The three contractors came in. They were all on time, did the job, and explained what they did. I’m happy with it so far and it has been good overall.

The AC wasn't running and the fan had stopped running. I called on the telephone to submit a claim with American Home Shield for that. When I spoke with the reps, the customer service they offered and their level of knowledge were very good. Comfort First Heating and Cooling was the contractor that was sent out by AHS. They were very good and they let me know what was going on. They said the condenser coil of my AC unit was bad. They ended up putting a new unit in. AHS suggested that they replace the whole unit because just to replace one part would have cost $3,500 and then they would have had to add the Freon. AHS said that in the long run it was better to get the new unit.

Our washer was backing up and the hose was popping out of the wall and pumping water on our floor. I called it in and there was a bit of difficulty getting the rep I spoke with to understand what it was I was talking about, but once we got through that, I had no issues with the plumbing service they sent out or having the work done. The contractors were great, professional and very nice. The guys came in, took care of business quickly, and addressed the issue. They ran a snake from the washer drain in the wall up to the main on the side of our house. I thought that while they were there, they would run a snake through each one of the cleanouts to make sure, but the guy said that this claim just covers out one issue. I wish it had been a more thorough check of the entire system, but I was satisfied with everything and I’d still recommend AHS.

Since August of 2018, I have been trying to call them of which they have you on hold with music forever to come back to my home to fix my ice maker. They keep telling me that the company that came out to look at my ice maker added a part but that never happened. This is ridiculous. They do not keep their promises and are not professional and they keep you on hold forever and give you the same information and the issue never gets resolved.

Save your money and sanity & don't use American Home Shield. Difficult to schedule service calls and, once scheduled, they send inferior contractors who don't know how to identify and fix issues. Was charged close to $500, because HVAC/heating issue wasn't covered under the warranty. (Of course it wouldn't be!) The tech wasn't gone for thirty minutes when the system stopped working again - money down the drain. And then he said it wasn't an HVAC problem but an electric issue, but of course he wouldn't return the $$.

I have been on hold for over an hour at this point. I recently had a claim for a leaking pipe and they sent a plumber to fix it, however, the issue was not resolved so the plumber had to come back to resolve it. I was double charged for this service request, so I chatted with a person and they stated they would remove the double charge, however, I received an email stating my account was still past due and the double charge was not removed. I attempted to call again and have been on hold for over an hour. The chat option is not available and I can't get a hold of anyone. SOMEONE NEEDS TO REACH ME NOW!!!

Updated on 12/13/2018: Another visit was made on 12/11. The tech was scheduled for 2-5 pm. He showed up at about 7:30 pm. After working on the unit for an hour and a half he determined that the new parts ordered would not work. Another technician came on 12/13 with another new part. He was finally able to complete the job. AHS customer service has responded to my first review and is providing a refund of the $125 incident charge. While this is a step in the right direction AHS has not called me when promised and done nothing to expedite approvals and shipment of parts.

I have had AHS on my old house for over 5 years and when we purchased our new home, I was adamant to tell the seller that the only home warranty I'd accept with AHS because of our previous experience with them. Beginning 7/12, we opened a case with AHS due to no air coming out of our vents and not being able to cool down the house in our Sacramento weather of over 100 plus degrees every day. AHS sent a technician that took over two weeks to come look at the problem, a month later we were still waiting for follow up from this company to fix our 'leaking ductwork', only for the company to call us and tell us they have only ONE technician and he's hospitalized and they can't do the work.

I used American Home Shield when we purchased our home. Their contractor in our area to fix my A/C came out three times and still did not fix it and then broke the ladder in my attic and would not replace it. When I asked American Home Shield for a new A/C contractor, they could not provide one for me. This is a scam. You pay for them to fix things but they don't cover it when their contractors break it.

I've had them for about 18 years on my current property. But be aware what you are getting. They have 20 loophole on how not to pay for items. Their contractors are the guys in town that can't get business from anyone else. Example, you have a kitchen exhaust fan go bad... If they cannot get parts from your manufacturer then they will offer half of what is costs for replacement (claiming they have volume purchasing benefits). Or they offer you a non matching brand replacement. Now... they don't guarantee that the replacement offered will work... and the contractor won't tell you if it will or won't so that's all on you, good luck. I could go on and on with countless examples. So decide if you can deal with all the crap and read the fine print that changes often.

Garbage disposal leak. Requested via online service request. So far no repair person contacted us. Tried calling vendor. They took message for scheduling and no scheduling happened. Poor customer service and scheduling.

We have been without a working dishwasher for over a month. No one has come out to look at it or reached out to communicate anything with us in over 2 weeks. I call them on an almost daily basis and get zero results. There is no communication with us or with the dishwasher company. The first company they sent out also had no experience working with our brand of dishwasher, even though they ask for the brand name when you make the service request. As a result, the first company was not able to fix the dishwasher. They said they would send someone else out the next week. And who showed up at our house, the same worker from the week before who knew nothing about the dishwasher and said "I tried to Google this, but I still can't figure it out."

I placed a work order for my stopped up toilet. A technician came out and could not unclog. The next day, a second tech would come out and that one was able to fix it. Now I am being charged for 2 calls. Wait time for cust serv is 1 hr. +. I wish I could give 0 stars.

The customer service at American Home Shield is very good. While I've had issues with AHS' system being down the first few times I tried to contact them, the people I speak with are very polite, and they handle any situations that I need quickly. I called most of the time I have issues and the contractors they sent out were straightforward and answered any questions I had. They came when I had a furnace that was having issues getting and staying started. They did a good job replacing the faulty part the second time they came. I'd recommend American Home Shield.

I had a terrible experience with American Home Shield so I quit. They sent me a plumbing company for my water heater and I was told that I needed to pay around $800. They won’t even implement a new water heater. They told me that they needed to change a lot of stuff. But I felt like they were just tricking people. I requested to get the cash and went through my own licensed plumber, and he just changed a part of the heater. It took two months to get the money to me though, and AHS only gave $500. Even a new water heater is around $750.

AHS has a good service and I’m glad that I have it. Recently, when I had a problem with my furnace, I filed a claim over the phone and that process was easy. They were very good and very timely in getting somebody out here for the repair. Also, the contractors who came out fixed the furnace in a timely fashion. They were very professional and they did a good job. It was a very minor repair and since then, the furnace has been working well.

I have a tenant in the property that is covered by my AHS warranty and if the tenant has a problem, they call AHS then they get $45 copay. They give that to AHS then AHS calls the tenant and arranges the time and date of the repair. In the past, within three or four days, it was done. But this time, they kept saying that the tenant didn’t tell them about it and that they just found out about it. It took almost over three weeks to process that last claim even though I spoke to AHS, gave them the information they needed, and I asked them to do it as the way we’ve done it in the past. But the work is completed now.

I've had two claims with American Home Shield. One was for my washing machine and the other was for a ceiling fan. I called AHS and had someone look at them. They sent a contractor and the person submitted whatever paperwork has to be submitted to AHS. The only thing I had to pay to the AHS was my service call fee and then the rest was handled between the contractor and AHS. The people I dealt with were wonderful however, I waited on hold for 30 minutes to an hour before I got someone on the phone. Nonetheless, they fixed the problem and everything was professional.

After I got Home Shield, my washer stopped working and I wasn't thrilled. The diagnosis was a little difficult and it was a process of three weeks of getting my washer fixed. The guys who came out were nice, but I diagnosed the washer myself and told them what I thought it was. They had to come out three times to eventually get to the final problem which was the thing I mentioned. On the other hand, Home Shield was good about taking care of everything. They got me right in and as soon as they would get in the subsequent work order, they'd have somebody and the guys came right back out.

My most recent completed claim with AHS was for my disposal which was fixed immediately. We had a number of water leaks and a toilet leaking. As soon as I put the request in, I would get a text from them saying that they'd contact me within 24 hours which they always do. Then, Moreno Plumbing would come out right away each time. They've been terrific.

I called American Home Shield and had a very professional interaction with a representative. I filed a claim since I didn't have electricity to one wall. JEM Electric came out within 24 hours which was within the expected time frame. The contractor found the problem which was a faulty wire outside wall so it wasn't giving out electricity. He couldn't fix it under the warranty, so I paid him to install a new outlet. Since then, it's been great and I am able to turn the lights on time in that room. Overall, it's good to have the warranty.

I had a claim for my refrigerator that I submitted online and the American Home Shield website is very user-friendly. The contractor showed up promptly and they had to order a part. Then they came back in two days when they said they would. They fixed the refrigerator and it's now working great. Having American Home Shield is a good deal.

The heat was flicking on and off every two minutes. It would shut down, turn right back on, shut down again, and then turn right back on. A claim was submitted to American Home Shield and dealing with the rep over the phone was really good. A technician came out, did a few adjustments on the heater, and checked it all over. He said that it was working fine already and he was very good. It worked out very well for us and I could recommend American Home Shield.

I prefer to talk to reps when I file a claim with AHS and the customer service is fine. At one point in time, you would have to be on hold for an hour. I timed it. I was on hold for an hour and 19 minutes one time just to be able to talk to a rep. But that since has gotten better. They assign a contractor within a day or two. I try not to use Ball’s as their contractor because they don’t always do the job the way they're supposed to do. Usually, I go with another company. Sometimes Ball’s can be a hit or miss. They have to come back and redo a job.

Our pool pump at our new home was not functioning so I filed a claim for it online, which was convenient, fast and accessible. Two days after filing the claim the contractor they sent came out, fixed the problem and left. American Home Shield was responsive, got my claim resolved and I’m pleased with them.

I was with American Home Shield probably for about 10 years. I also paid for coverage on a house in Florida that was my son's and I gave him an American Home Shield contract for a Christmas present one year. When he used it, it was his air conditioner. Their policy is if they couldn't fix it, then they would replace it with the same quality or better. In that particular case, they didn’t put in a unit big enough to do his house. The outside unit that they put in was smaller capacity than the one that he had and it never cooled the house right. My son had to put four fans down in his house in order to cool the house off. I was very dissatisfied with that and so was he. So, I dropped the coverage on his house and my own for a couple of years and went with another company and they were horrible.

There was a leak underneath the sink and I just called AHS and explained what was going on. They just said that the technician should call me within 28 or 48 hours. The technician was awesome. They were on-time. They came out when they said they were gonna come out. Even though they kinda explained to me what was going on, they kinda went in and out the other ear. But they were trying to explain to me about it. They just had awesome personalities. They were very professional. I would recommend them to anybody. The sensor sink has been functioning fine and I was satisfied. The warranty has been extremely valuable. I love it. If it wasn’t for me having that warranty, I don’t know what I would do.

My heater upstairs was broken, so the contractor AHS sent changed the filter. It was really fast. AHS typically say that they will contact us within 24 hours. It was less than 24 hours. We sent the claim Sunday night, and they called us back in the morning on Monday. One of the parts was ordered that Monday, and they were able to come back and install it that Wednesday.

The GFI plug went out in the bathroom so I submitted a claim to AHS online. Navigating through the website was easy and it was user-friendly. It took the contractors a week to came out and they were professional. Everything has been working well since the repair and I'm satisfied with AHS. With it, the house is protected. I would tell others to buy it.

My heating and air conditioning unit wasn’t getting any heat, so I submitted a claim to American Home Shield online. The contractors went to our home right way and had done a good service. They didn't complete what they needed to do, but they came right back out again and fixed it without any delay. When I called them about it not working, they came right out and fixed it the next day. They had replaced the whole unit. I would recommend AHS to others.

Our AC was not blowing cold air. Whenever things like that happened, to submit a claim with American Home Shield I typically logged into my account and requested for service online and doing that was super easy. The contractor, Handyman Cooling Services, came out. Their techs were amazing. They were super nice and I love them. I have an older AC unit and it took a lot of effort because they went all the way down their checklist of what's normally wrong with it and they were there almost all day, but they figured out the problem and they were able to take care of it.

The pilot on my heating furnace wouldn't stay lit. I submitted a claim with AHS and they contacted Total Air Care. After they sent three different technicians and five invoices, the pilot still is not lit. Also, when I first contacted American Home Shield to submit the claim, I tried to do the same online. But something was wrong with my computer and their website kicked me out. So, I called and the lady was able to help me do one by phone and they were supposed to have cancelled the one that I did online.

We had our air conditioner conditioned, and American Home Shield sent All Air Heating and Air Conditioning. They shut the unit and started the heater, and whatever they did was good. AHS always treat us really well and we love them. They answer our questions, they are always prompt about getting someone to come out. The contractors sent are really good and we have no problems with them at all. Having AHS saved us a lot. We’ve had some few things that really happened to us. The electricity run through our house, my TV went out, the refrigerator went out, and they were right there for us. We always recommend it to friends.

I called American Home Shield and submitted a claim for my AC that quit working. The fan motor threw a blade and the AC produced cool air, but the fan wouldn't move. The first contractor who came out was fairly new and does not have a lot of experience. He got up there and he's a hefty guy to be getting up on the attic. But he listened to the AC and at that time, it was tough to tell what might be going on. It had an odd noise, but it was still running. He checked the Freon, and there was nothing done except getting a reading on my Freon. Then within a few weeks later, the AC was running but not cooling well and the noise was getting worse, and all of a sudden, there was a loud clunk, and the whole unit shut down.

The AC unit outside was staying on all day and it was not cooling down, so it was using up a lot of energy. When I got the electric bill, it was really, really, really high. I called American Home Shield and submitting the claim was pretty simple. Also, the contractors were friendly and nice. They arrived at the estimated time that they gave me. The AC went back to normal for the most part and it’s working fine. Overall, it was a good experience for me.

The AC was not cooling the house and once I submitted the claim to American Home Shield, they got back to me in 48 hours. However, it took another week for the contractor to come in, look at the job and do it. It took a long time to get fixed and I ended up having to go through another company to come in and remedy the problem. On the third time, the guy came and did the exact same thing. It still didn’t fix it and he said he sent AHS a report. I called AHS to get another company and they were saying that it was fixed and everything was good. However, the guy who tried to fix it knew it wasn’t. There was a communication issue between AHS and them. AHS ended up going with somebody else and at that point, the guy came in and found the heater was stuck. He put a new panel on it to fix it and since then, it has been good.

I only had a warranty on my kitchen appliances which was with Sears. My friends kept telling me that I needed to have my whole house covered too and most of them had American Home Shield. They were telling me how little it costs to protect your whole house, your air conditioning unit, your electrical, your plumbing and all of that. So I told my husband about it and we had a little discussion. Maybe we should get the whole house done because we’re paying a lot of money. My friends said that if we had American Home Shield, we would only pay $59 or $60 for that, so we did it. We trusted our friends and they were right.

I just purchased a new property, and I needed to get the locks changed. I set up an account and then I put the request in for the work. AHS had Becker Locksmith Services reach out and contact me directly about doing the work. The technician that came out was amazing and absolutely awesome. The work was fantastic and I would definitely have him do work for me in the future. The only problem that we had was that he didn’t realize that I was an American Home Shield customer when he came, so he charged me the full fee for the work. When he realized it later, he contacted me on the phone and said that he was sorry, that he'd tear up my check, and that I'm supposed to be paying American Home Shield, so we got it straightened out. The process was pretty seamless with AHS.

I submitted a claim with American Home Shield for the furnace in our property in Ashburn. Everything was perfect with the service and the interactions we had with the contractor, United Air Temp. The technician that came out was a very nice guy. That company had sent these people before and they had been very professional and solved the problem fast. The heater has been working beautifully since the repair. So far, I'm very happy with AHS and I hope to keep being happy in the future.

GE Appliances came out for a refrigerator claim. The refrigerator portion wasn’t cooling down and it turned out that it needed a fan motor. I had submitted that claim online and the next day, the contractor was out. They were fast and professional. The only issue I had with the whole thing was that after they fixed it, they warrantied for only a certain amount of time and two days after it went out of warranty, the refrigerator broke down again. So I had to pay another $100 service call. If it would’ve broken down the day before then I wouldn’t have had to pay the $100 service fee. It seemed like it was the same issue. The contractor came on and did the same thing all over again. I don’t know if they had a faulty part. So I’m waiting to see now if it breaks down again.

The heat wasn't working and we needed to have the furnace fixed. So, I called American Home Shield because I wanted back the same person who fixed and had done the air conditioning. He came, was very friendly and also explained what he was doing and what other things might come up so we know how to handle them and made the repairs. He figured out that he needed a few replacement parts in our rather aged furnace on the first time he came so he had to come back after about 5 days. Now, the furnace is working excellent. We've had numerous things done since we bought the house in April, and we've had good service on everything. I'm very happy.

I have used American Home Shield for the past couple of years. We’ve had issues with our furnace and washing machine and they were great about getting someone qualified to my home in a timely manner. Everything there was positive. However I started receiving a charge on my account of 9.99 every month on top of my monthly premium. Sometimes twice a month. I called and they sent me transferred me to different departments to try to figure it out but nobody could. So I was forced to cancel my policy.

We have experienced extremely long waits (over 30 minutes) over the past 3 months when contacting AHS via phone to discuss repair problems. Each person (when you finally get a real person online) sends you to another number and you are again on hold, get a robot or are hung up on. The first excuse 3 months ago was the phone system was being updated however nothing has changed. I believe this is a scam as nothing gets repaired and AHS never communicates with the owner! I will give a very specific review of trying to get our stove and spa fixed in another review rating the company's unwillingness or the inability of those who take a phone call to help solve service problems.

I have 6 electrical outlets out between 2 bedrooms. I contacted AHS and they assigned a contractor who was to contact me within 24 hours - they did not. Another contractor was assigned who did not contact either. 10 days, no calls, 2 contractors. Both of the assigned contractors have terrible online reviews. I discussed this with AHS and they provided that they do not consider contractor reviews. I'd be skeptical hiring any one of these contractors based upon the reviews. It seems these contractors are not interested in smaller or time consuming jobs. I am considering not renewing my contract since I have to pay an independent contractor I hired to come and repair my issue.

American Home Shield is unprofessional and tend to get rude when talking to them on chat. I simply needed my water heater fixed and it's been like pulling teeth, with NO pain/numbing medicine. I have been without hot water for 5 days now and they are telling me excuse after excuse covering for the inconsiderate company they set us up with, who is NOT in our area like it states in their "Who are the contractors..." section of their site.

Long Story short. AHS couldn't get part. AC company was able to obtain part. It took 3.5 weeks before it was fixed. The service representative told me they would provide $150 towards a window a/c unit and my $75 service fee would be returned. I was honest and told the rep that my condo association doesn't allow window A/C units but I would accept the $75 dollars return. That was in September. I still have not received the service fee. I called twice after long waits, one representative said, "Oh sorry, I will resubmit the form."

I am very disappointed in the recent service/dealing with AHS. My family and I arrived home on a Saturday to a home that had no heat. Keep in mind we live in Chicago and this was after Thanksgiving weekend. I called them right away and they submitted a claim. I had to call the contractor to set up an appointment. The contractor was supposed to be 24/7. I called numerous times and left messages (they finally returned my call on Monday). We kept trying until late into the night, no success. We called them the following morning (Sunday) still no answer. I called AHS back and explained our situation again. They said they will push it to their dispatchers and we should get a call back in 2-4 hrs, 5 hrs later I called them back. They then told me they will give me authority to contact my own contractor and get the work completed. By this time we now had close to 10inches of snow and it was 22 degrees outside.

Our garage door opener stopped working. Called AHS but no customer service representative was available without a long wait time. The recording suggested using the website instead. I followed instructions and was sent an email telling me a service technician would contact me. Two days later I got a call from a technician who could meet me that afternoon. I took off work to meet him at my house. He promptly informed me that my torsion spring broke and needed to be replaced. He said he would have to get permission from AHS to use new parts which he had on his truck.

American Home Shield is on top of things and they do what they say they're gonna do. We’ve been with them for quite a while and I would never go to another company because I know what I got with American Home Shield. I have a friend whose hot water heater ran out and it cost over 1,200 bucks. I told her that if she would've had American Home Shield, she would've paid $75. She asked for their number so she could sign up. I gave her AHS' number.

I've had had American Home Shield for a couple of things this year. One was with the replacement of the in-sink garbage disposal. I called them and within about 24 hours, I got a call from the local vendor who set up a time to come. They had been here several times for problems related to it but now, it was doing even worse. It was leaking. The guy came in and ordinarily, he has to call for approvals but it was leaking, it was old, and it was time to replace it. He called his supervisor and put stuff in his in-truck computer. He said if he had one in the truck and if he had approval, he would be putting in the new one that day. He did. It went in very quickly. It's not a complicated device. And he was out of here in 10 or 15 minutes and I had a good working garbage disposal.

My most recent claim was for my kitchen faucet and my bathtub faucet, and American Home Shield had both of them replaced. The techs were very quick. I submitted the claim on Friday afternoon and they were there Saturday morning. AHS has done a good job and I've been pleased with everything they've done.

My gas heat unit wasn’t heating and when I submitted a claim to American Home Shield, it was simple doing it online. I've been with them for a year and I haven’t had any problems with them. I've used them three times this year and my experience with their reps was a good deal. The contractor came right out, but the one AHS sent out for the heat and air got busy as it got cold that day. It was the first real cold snap and it was three days before they could put me on schedule. I was expecting that it might have been within a day. I didn’t like it, but I have seen that their contractor has been overwhelmed with a bunch of repairs. Other than that, the quality of every repair has been good and I haven’t had any problems that they had to come back.

I've had American Home Shield for many, many years. I've had air conditioners replaced and ovens fixed. I had a GE oven that kept messing up, but at the time, we found out the technician was not really qualified to be working on that. He replaced the motherboard about three times and still didn't fix the problem. It was around the holiday and my wife is a baker, and it was aggravating not being able to use our oven. I had a friend that owned an appliance store and he stopped by one day. I said, "This guy keep fixing this, and it's not fixed." He said, "Let me look at it," and he looked at it and he said, "Oh, this is a $9 part. Something's wrong with your probe. I'll bring you one from my shop." He did and put it in and fixed it. I called the contractor about it and told him not to come back here. I called AHS too and told somebody that the man was incompetent and they need to really get somebody else.

The icemaker quit working and when I made a claim to American Home Shield, I didn’t have any problems. I did it online and it was my first time to use it. The contractor came out in a timely fashion. He fixed everything and it went smoothly.

I called American Home Shield to submit a claim for my air conditioning unit that was not working properly. And my experience with the contractor has been fairly positive. He was very professional, timely, and when we came across scheduling challenges, they’ve been willing to work with me. Sometimes the repairs take longer than expected because it has to go through American Home Shield's internal approvals, and whereas, the professional who comes would say, “Okay. This stuff here needs to be replaced, but I can't replace it because I need approval or we need to suck every ounce of energy out of this before I can replace it.” And in the process, it ends up costing me more.

I've had American Home Shield for many years and my husband files our claims with them online. Then, a contractor would call us, make an appointment, come out and fix it, we give them $100, and it's done. We called back for a broken refrigerator and AHS gave us $1,100 in replacement fee. That was great but it didn't cover even half of the new fridge since we spent almost $2,800.

The air conditioning was running but it wasn’t cooling and after I submitted the claim to American Home Shield’s website, the contractor came out within 24 hours. He fixed it but he had to come back a week later for the same problem. I had to pay again but it was not his fault. There were some kind of defects on the part that he put on which was an unusual situation. To fix it, he replaced the entire part.

I’m very dissatisfied with AHS and I was getting to the point of canceling. I filed a claim and received an email from them. They were very good about giving out the first email once I did the claim to set it up. I saw the number and the name of the company. I got to text them right away, then they wanted me to call in 24 hours. A woman called the next day and she scheduled the appointment the following day. She said it would be from 7:00 to 9:00 AM. I’m in California and it was 4:00 to 6:00 here. I woke up and I was ready for the phone call, but they didn’t call. I waited for 9:00 and I called the company a few times, but there was no answer. They should be awake or open because it was their hours. The message said that I must leave the whole dispatch number or they won’t be able to help me.

The oven wouldn’t hold the temperature and American Home Shield sent somebody here to see what was wrong. The contractor said that he needed to replace some parts but the parts were gonna be really expensive. American Home Shield decided to replace the entire appliance. They had the Whirpool gas range delivered and Star Services came out and installed it. The two guys did a good job. One of the guys was very nice but the other one had a bit of an attitude. This is my home and he told me that I needed to be quiet and let him do his job. I reminded him that he was in my home. Nonetheless, they did the job they were sent to do, so that’s all I wanted.

My most recent claim with American Home Shield was for my home air conditioning and submitting the claim online was easy for me. Someone called me the next day and the the contractor who came out was really friendly. He took pictures of what we have, what's going there with it and just a warning of if I have any problems, what the issues might be and what to do when it happens again 'cause I had no clue what to do. He basically showed me and he fixed the issue in one visit. The AC is now working perfect. Go get the American Home Shield's service 'cause it's really good.

Our water heater was not working and I called the American Home Shield number. I explained to the rep what the problem was and he said okay. He said he would get A-1 Plumbing, submit a claim to them, and that they are the ones that would come out and we were to wait for a call from them and they would set up an appointment at that point. A-1 came out and looked at the water heater. They determined that we needed a new water heater and the man said he would call Home Shield and get the okay and let them know what was going on. He said he would have to go get it and come back in a later day, either the following morning or later that evening if he was able to and he would give us a call. That was what he did. He came out and installed it. He was professional and was a very nice man. We have hot water now. We’re very pleased with the way Home Shield handled our problem.

American Home Shield sent someone out to look at our refrigerator. Then they said they were gonna try putting a part in, and let it snow, in a few days. So they did and one of the boxes wouldn’t get to the coldest. So we called back, and they said, “Alright, we’ll come back out. We have to schedule it. We’ll call you back,” and they didn’t. So I called AHS and said, “They’re not coming out. They’re supposed to come out. We’re without a freezer in the refrigerator.”

I had a leak that I needed to be found and it was easy to submit that claim to American Home Shield. I did it online and the website was easy and seamless to navigate through. It was a good experience. I was advised that within 24 hours, I’d be contacted by Bubba’s Plumbing and I was. The contractor was also friendly, helpful and timely. When he came in, he introduced himself and asked me where I thought the problem was. I showed him where I was hearing the running and he checked it out. Then he told me what they thought it was.

My sump pump in my basement was leaking water so I needed to get it fixed pretty soon. I put in the claim to American Home Shield at 10 o’clock one night. I doubted that anybody would be answering too much so I did it online and they were there the next afternoon. I had one other claim which I did online as well and it worked out easily. The contractors communicated well, they were on time and solved all the problems I’ve had. Also, the quality of work was great. I’ve had American Home Shield for just a couple of months now and I would recommend them.

The contractors that American Home Shield have sent out in the past were okay. I submitted a claim online 4 days ago about my toilet that is not sitting right on the floor and that needed to be fixed. However, I didn’t receive any calls in connection to that claim until now.

We had a little fire in the laundry room and because of the power outage something happened to the dryer. It was not coming on, no matter what we tried. We submitted a claim with American Home Shield online and that process was easy. The contractor that came out was good, but he couldn't answer my question. He thought I would have the dryer back, then he said he did not know. But I quite understand because he said the computer was not working. Nonetheless, the experience went through smoothly. The dryer was replaced and everything was very good.

When we had a plumbing issues, we had to get three companies to get things right since AHS is not involved with the plumber that we like. But recently, one of the blades on our HVAC's fan had broken of. It was making a really loud noise and we weren't getting any service from it. American Home Shield's claims rep was good. She said that a different company would come out for this claim since they send whoever is available when I needed certain services. It took a day for Modern Mechanical, the contractor, to come out. We have been working with this contractor for a few years now and we've liked our interaction with them so far. The guy who came did the repair work and replaced the blade. Modern Mechanical HVAC and American Home Shield works good together.

When we made the contract with American Home Shield for this year, they gave us an option that if we paid in full for the year, the first service fee of $75 would be waived. However, for the last many months, I have been getting an email that I owe them and each time I've called the office, they’ve given me confirmation number after confirmation number saying that they all have that taken care of it. The only problem with AHS is that it takes over 30 minutes to wait online to get an operator. Nonetheless, the reps I speak with are very good. The contractors that we've ever had out here have been wonderful except for one, and the quality of the repairs has been very good. We've had AHS for about eight years now and they’ve been good. I'd recommend them.

During the afternoon, it would get hot and I would usually keep the AC's thermostat at 75. However, it would go up to 78 and wouldn't come down until late in the evening. I called AHS because it kept doing that. I submitted the claim online and heard back from them the same day. Air 72 came the next day. Their tech came in and looked at the unit outside. When he went up in the attic, he discovered that the condensing coil had little cracks in it and that I needed Freon. The AC had been running fine until it got cold and I had to turn on the heat.

I have submitted a claim for a couple of appliances such as my microwave to American Home Shield. The first claim was assigned to one contractor who then changed it to another contractor. The second contractor's tech came, inspected all the appliances and said he would order the parts and come back. However, he didn't show up and the contractor wouldn't answer any phone calls.

The man that American Home Shield sent for a recall for an air conditioning was very nice. He was very thorough. He showed and told me details. Submitting my claim over the phone was easy. Teresa and Jennifer, the reps who helped me, provided above-all-expectation customer service to get the work done for me.

I had a ceiling fan that was not working at all. The light would come on, but the fan wouldn’t go around. So I filed a claim online and the response came right away. Then it took American Home Shield a couple of days to send someone out. The person from JT’s Electrical Services was excellent. He respected that I had a daycare and it was good dealing with him. It turned out that the motor was out so we had to replace the fan. All in all, the home warranty is an excellent thing. My husband is not handy and I'm glad I got it.

Since we've had American Home Shield, I've had some issues with my pool heater and pool starter and they kept sending over an electrician. I contacted AHS about that and kept telling them to please try to find a pool person because the guys they sent out messed up even my plumbing, if they call themselves fixing it. And they redid some of my plumbing which totally messed up my entire pool system so I paid out of pocket $1,00 to a pool contractor to come and repair the work. My renewal for my plan comes up in December and I will not be renewing the additional dollars that I pay them for my pool.

The first plumber American Home Shield sent me was atrocious. They sent somebody who doesn’t know anything about plumbing. He said that we needed to gut our bathroom, get behind the wall, break some pipes and raise them. I requested for a second opinion and American Home Shield sent Re-Plumb Plumbing. The plumber who came out identified the problem. I had also called eight different plumbers and explained to them the problem over the phone. All eight recommended a solution which Re-Plumb Plumbing recommended as well, unlike the first one who wanted to basically gut the bathroom.

We had a problem with the pump casing on our pool. My husband submitted a claim over the phone with AHS and he said that the person who came out to do the job was very congenial, quick, and good. He also said that the tech did the work properly. Everything has been working well since the repair.

American Home Shield is great. I've been with them for a long time and I recommend a lot of friends to them too. I always submit claims over the phone and it's very simple. Everything is great except for having to wait on the line for a long time. I had a claim for my stove and the contractor took about a month to get it fixed. They had to order and replace a part and then find that it's still not working. They replaced another part and then they found the problem. For 2 weeks that I didn't have a stove, I had to borrow and use one of those little ones used for camping from my sister. But after they fixed it, everything went back to normal and it's okay now.

In May 2018 I called for regular maintenance on my two AC units. I was told that I needed two new units, and mine were 15 years old. They said that there a huge leak and all the coolant was gone. The unit was so old, and so much would need to be replaced. He said it would cost as much to repair as replace. I called AHS and requested assistance with our AC units. We live in Phoenix, Arizona and the summers here are super hot! The AC unit would not cool. They sent a technician out from some 3rd rate company who said it needed a new compressor. I asked for a 2nd opinion, as this did not agree with my usual maintenance contractor. They sent a second person out, who said they would not replace, and that he agreed with the first one they sent.

American Home Shield advertises on the premise that you protect yourself from unknown costs of home repairs. I have been a customer for approximately 15 years and that used to be true, however, I had 2 claims this year and I was still hit with unknown costs even though I have the warranty. I put a claim in for my central air unit in May 2018 and it is still not resolved. Initially, the company they sent said I needed freon which isn't covered so I had to pay $200 in addition to the $100 service. My unit still didn't work after a couple weeks and the company was called back for a recall. This time they said that it couldn't be fixed and needed to be replaced which in my opinion was the case the first time they came out.

I've been trying to schedule a repair for my Jenn-Air range. On hold over an hour and then the line went dead... Twice! Used automated systems and was scheduled with Amtech services. BBB grade F. Cancelled request but charges of 100.00 were processed immediately. Called again... This time only on hold 37 min 34 seconds before the line went dead. Tried automated systems again... Another Amtech appointment attempted, which I canceled. Someone needs to be answering phones and reputable contractors need to be provided for service calls. Still no oven. Will try to call again when I have a day to kill on the phone! About to cancel this contract and ask forgiveness from the dozens of people I have sold on this company in my 20 years as a Realtor.

Very poor experience during the one year I had with them, from start to finish. Even trying to cancel the insurance has been very difficult.E very time I try to call them, there has been a very long wait on the phone, up to one hour, the latest of which was today. After a one hour wait, I was told to call another number. That other number response: "please call again later because there is a problem with the system." All my communication with them was very time consuming. As far as repairs, I had the worst experience with the company that they send to fix the dishwasher.

I hope this review gets a response from AHS. I started with a positive experience with a refrigerator repair. Then my faucets were leaking. Called them multiple times, I don't know who is trying to make money (contractor or AHS) but this whole experience is VERY FRUSTRATING. I'm in Engineering Customer Service and this is not so right. All they are trying to do is band-aiding without fixing it (sometimes it stops leaking for a few minutes and then drips again). I don't understand the logic of sending some many times to band-aid to save money but ending up spending more man-hours to fix something so trivial, I have spend about 6-8 hours so far (call wait times, talking to folks, waiting at home for the scheduled visit). 2 visits so far, not completely fixed! Now they have scheduled someone to come again and I think they will try to band-aid again.

I filed a claim with American Home Shield for my refrigerator. I had to do it online as you can't get through the phone with AHS. Also, I had an awful experience with the people they sent out. The first contractor showed up and said the refrigerator was not repairable. American Home Shield then scheduled a second vendor to come out and look at the unit. That vendor came out and I never heard from them again. It was very disruptive to not have the claim taken care of but American Home Shield authorized me to buy a little refrigerator. That was nice and AHS definitely resolved the issue, but it took a month. I've had American Home Shield on my home for 16 years now and the only reason I'm still working with them is Stephanie, my rep. She takes care of me and my business and she's has been excellent thus far.

It's winter and my furnace just went out. I requested service online and I got a call from some dispatcher who barely spoke English telling me that they could come fix it in two days. I tried calling American Home Shield and the automated answering service told me that they were experiencing "higher than normal call volumes" and offered to give me a callback when they were ready. I accepted and got a callback. I've been on hold for 1 hr and 30 min since that callback.

When our heater was out, I submitted a claim to American Home Shield online. Navigating through their website is great. I use it every time we have a claim. My husband spoke highly of the contractor that came. Everything has been working great since the repair. I'm very satisfied with my experience with American Home Shield. We’ve been with them for years, and we recommend them to everybody. Having a warranty is wonderful and I wouldn't go without it.

Our old microwave stopped and was not working at all so I called American Home Shield. We had to pick several different ones that were included in the package to replace it. It was probably about a week before anybody actually showed up. But we were busy choosing the correct microwave and so forth. So, I was not disappointed.

I recently filed a claim for my heater. I sent the request online and they had somebody come out very quickly so their response time was good. The initial repair person was excellent, very professional and very ingenuous. He referred me to a salesperson from their company and that's the person that I had a problem with. The heater hasn’t been repaired yet. I don’t feel like the company they sent was trustworthy. I spoke with somebody from AHS. They said that they were gonna call me back with some information about like a cash claim with them but I never heard back. AHS is generally pretty responsive but use caution.

I have to take my washing machine apart to clean up the trap. I filed a claim to American Home Shield, did it online and a person called and made an appointment promptly. The contractor came by the very next day, cleaned it out and was gone within 30 minutes. Also, I had a refrigerator issue and AHS replaced almost every part on it. It was still was not working correctly so they replaced it. In order to get the same company out each time, I had to call AHS. Unfortunately, that process takes forever. The shortest time I'm sitting on the phone was an hour waiting to get the same contractor out because they already knew what parts they replaced and I didn't have to have a new person come out and have a new idea each time.

The first time the contractor for my ac called, they said it was a heat reverse pump, so they would have to order that, and AHS approved it. Then I had to pay $550 in Freon because they had to replace that reverse valve. The heating worked for one day, and then the next day when it was kicking on, it was blowing cold air. I had the house set at 73 and the house was 66. So I called them up and the contractor came yesterday. It was from two to six and the guy called me up at around 4 o'clock, stating that he was gonna be late. I was thinking he was gonna be late around 7 o'clock or 8 o'clock. But he didn’t call me until 10:57 at night saying that he wouldn't be able to make it. He was gonna make it a recall.

Our experience with American Home Shield has been good but we had the issue with the company that they had that came out. It looked like the company was just using AHS to get the $100 then run, because the company gave me a terrible quote which was about $2,200 and $1, 800 was not covered by AHS. Then we got another company who gave us a fair quote and we went with them. But then, there was $100 in there that they said they were gonna take care of, and it has been floating around on the account. Also, the chiller that they put in wasn't as good as I wanted it to be. The house takes a little while to cool down, where before, it worked better with the older one.

My ac started leaking and it wasn’t working at all. I submitted a claim with AHS over the phone, and the contractors were nice enough, but could not figure out what the problem was, and claimed that they needed increased access to be able to fix the problem. We needed to have a separate contractor come in and punch holes in our wall, but then it would have to have been repaired, for them to be able to figure out what was going on. We called for a second opinion. The next contractor who came out diagnosed the problem without difficulty, and ultimately, was able to be fixed without making any holes in the wall.

I've been with American Home Shield for eight years now and they're easy to deal with. They give me peace of mind. When our upstairs heat pump was not working, I had no air so I put a claim in online. That was easy and American Home Shield sent United Temp out. The contractor was in the house for two and a half hours. He was troubleshooting it and telling me what was going on, what the issue was then what the options were to fix it. It was just replacing the thermostat, programming it and making it functional. He also helped me program it. It was a wireless thermostat and he explained how to use it. Everything has been good since then.

I've had a couple of claims with American Home Shield and they’ve all worked out great. One time, I had a problem with the garbage disposal not working. It was making the water kinda backed up a little bit and it was going out slowly in that sink. That was a bother to me when I'm trying to do dishes and I was worried about running the dishwasher even because of that because I didn’t know what was maybe stopped up in there or whatever. I also had a claim when my bathroom sink was clogged. I called AHS and they immediately got my information and called back. It was automated and they called back right away with the name of the contractor and a phone number. They took care of the problem on the same day.

I filed a claim to American Home Shield for a pilot light on my hot water heater. I did it online and the process was very easy. That was the second time I made a request from them. Usually, they would respond in a day or so. If I submit the claim before the end of the day, I'd get a response from AHS. And then, I'd get a response from whomever they assigned the claim to. My interactions with their contractors were good. They have been very knowledgeable and very easy to work with. I've only been with American Home Shield for a year or two, but so far, the experience has been positive.

I had an issue with the furnace and when the first cold came, I didn't have any heat. After four days of no heat, American Home Shield sent out Comfort First Heating & Cooling. It was a control panel and they fixed it. A week later, the thing went out again and they sent another guy and they didn't charge me for it. He found another electronic part that was bad so, he replaced it. Three days later, it went out again. The third guy came and said there was a different electronic part that went bad. Since then, it has been three weeks and it has been working great.

I had issues with my garage door as it wouldn’t stay shut and I had to manually close it. My claim for it was submitted online and the American Home Shield website is user-friendly. They got Precision Garage to come out and the technician was very helpful. I had to call them back because the door wouldn’t open last night. He came and did something else today, and the door is working fine now. I’ve only had two claims since I’ve had American Home Shield and both times went really smoothly. I’ve actually recommended their warranty service to my parents and also to a friend.

The Sunday before Thanksgiving, my refrigerator stopped working for third time, for the exact same problem. I've talked to the repairman twice already. You could hear the compressor running all the way but it was not getting cold. So, Monday morning I put in a request with American Home Shield. You have to put it in online since they don’t even tell you their phone number. You can go on the website and try to find their phone number. I've been with AHS for three years, and it takes 24 hours to get a call back, which has been the way they’ve done it forever.

When I have a claim, I call up American Home Shield and tell them I got a problem then they assign somebody to do it. The time frame on getting contractors out is good compared to if I had to call up someone else. I had an appliance issue and Quick Fix Appliance Services came out. They’re very good and we had an excellent interaction. They didn’t jerk around and were professional and well-versed in what they were doing. They got to solve the problems, took care of it, and was on their way. I got my washer working again and we’re now able to do what we need to do. Having the warranty is very good and worth every penny I’m paying for it. So, go buy American Home Shield's warranty in a heartbeat.

When my circuit breaker kept resetting, I filed that claim online and the website was very easy to use. A contractor came out in four days and he made some fixes. But that didn't actually fix the problem and he never really diagnosed the problem. That was why I requested a second opinion. The bulbs and all the light fixtures I had went into one circuit breaker and the second tech discovered that there was too many on that circuit. I had some high powered light bulbs and the wattage was too high. Now, it's fine.

I filed a claim to American Home Shield over the phone for the refrigerator and it was easy to submit the claim. But it has been very hard to get any action from them. To get someone out to look at it was good, but it was just the replacement part that was not good. We paid the man to come out and it was a $100 fee. That was in early September and I still don't have a refrigerator. I tried to call and tried to get through on their lines. They're open from 7:00 to 7:00, but trying to get through their lines is like you're on the phone for an hour or more and I couldn't just stay on the phone that long.

Our dishwasher hadn't worked and it was easy and simple to process a claim with AHS. They responded very quickly and sent a contractor a day after the claim submission. The technician was very pleasant, went back and had to order parts. Afterwards they came out and installed. The parts took three weeks to get in from the supplier, but other than that, it was good. Everything was happily ever after

I had put in a follow up claim with American Home Shield where the techs had to fix the rough opening of the job they did. It was part of an existing plumbing claim that they were closing out. They came to the conclusion that I had a heat problem because of a failed zone control board and a zone valve. They sent a plumber who then replaced those parts and left. The job got done on time. Andrew, the contractor who came for that issue, was a good guy. He was professional and diligent. He had to come back a few times because he thought it was one thing and it wasn’t, but that’s normal in my eyes.

Our sink leaked and my husband filed a claim for it online with American Home Shield. The contractor AHS sent was very courteous and he did what he had to do. He fixed the problem in a day, thanked us and left. It's been great and there are no more leaks. We love American Home Shield.

I was out of town for three weeks and when I came home, I found my kitchen faucet and the faucet in the master bathroom upstairs dripping, and I had a $200 water bill. American Home Shield's plumbing contractor then came out but he didn't have what he needed to completely fix the faucets so he came back the next day to do it and he was able to fix them. The guy was awesome. Now, I just have the stove to get fixed. We have an intermittent problem with it where the elements sometimes work and sometimes don't. When the appliance guy came in, it was being used for baking so there was nothing he could do and he had supposedly told AHS that it wasn't fixed. I'm not gonna pay another $80 to have them come out again to fix it.

The pilot light on my downstairs heating unit wasn't staying lit. I got online, put in my problem and immediately got a response. American Home Shield assigned a company to do the work, which came out the next day. It was super easy and I was very pleased. Also, the contractors were very professional in terms of that morning they had some trouble with their work van breaking down. They had someone call and let me know that they'd be on a personal van and that they would be a few minutes late. I appreciated that. They got the problem fixed quickly and it was all good. They were very personable and courteous. The heat is working fine now, so I'm happy.

We submit claims online. When we try to do it over the phone, it takes too long and we have to hold on the phone for 45 minutes to an hour then they'll say their computers are down. American Home Shield's contractor, Rick's Appliance, came out, fixed the appliance issue and took care of the problem. Overall, AHS' contractors have been so good. They let us know the situation and their recommendation.

We set up three claims with AHS and their process was very good. The reps we talked to were also very nice. So far, we had two technicians from Sears who came to work on the icemaker of the refrigerator. The first one who came out figured out what the problem was, but didn’t have the part. And when the part was shipped to us, we called him and another guy came and installed it. He did a wonderful job and he was very personable and very professional. The other claim we had was for the garage door and the guy who came out was wonderful also. He fixed it immediately and off he went. Right now, we’re still waiting on the electrician to work on our third claim. Whenever our time is up after the first year of our warranty, I'm planning on renewing it. I like the experience of it and I’d recommend it.

My water heater was leaking and I called American Home Shield. They sent Jim Ross Plumbing, Inc. out. The tech looked at it in that morning and the water heater was inoperative, so it was replaced in that evening. The second time that I used AHS, my dishwasher went out and it was replaced. I’ve been quite pleased with their service being a homeowner ‘cause my homeowner's insurance doesn’t cover the appliances and etcetera. So, it just gives me an extra feel of security if these things break down. I’m retired and AHS could be quite comforting. I was surprised at how efficient and how quickly that it was taken care of.

I had a problem with my Samsung Twin Cooling Refrigerator which was not working on its relay. Normally, I logged into the website of American Home Shield to submit a claim there and their website was pretty good. AHS sent out the contractor, Top Notch Appliance & Repair. The tech that came out was good and professional. He looked at the ref, then he replaced the bad part. The ref has been working okay since the repair.

I submitted a claim online to AHS for the garage door and the process was very easy. The contractor gave me a call first thing Monday morning and responded within an hour and a half after the phone call. Since the repair, the garage door has been working great.

Last Wednesday 11/21 I had a sewage backup which caused waste to back up into my basement. I immediately called AHS in hopes of getting someone out as soon as possible, to which the customer service representative over the phone told me that she would expedite the request and someone would call me within 1-2 hours. 72 hours later, I finally got a call from a technician. I told the technician what the issue appeared to be and they advised me to call AHS back to see if they needed to send someone else out as well, as he was not sure he would be able to fix the problem entirely.

Called on a Tue for plumbing problem, a contractor called 2 days later to say he can't come till following Tue. Not contract compliant as the contract requires 48 hour response. Called again on Thur, & was told a different contractor will come out by Sat. It's Sunday, not a call whatsoever. Calling AHS for the 3rd time, a woman claims to be Rashel in TN asked for my phone # 3x, doesn't seem to understand English well. When I told her I can't understand her she hung up the phone on me. On 4th call asking for a supervisor, on hold for 28 min. now. This company hires substandard call takers & that's often half of the service down the drain. If they can't provide decent call taking service, how can they provide anything else? I do not recommend this company because you are left with no help for days in emergencies.

I have had AHS for over a year and we have had over a dozen claim requests and so far, only 1 repair has been completed out of those claim requests. We purchased AHS shortly after we bought our first home. I don't recall having to call in for a claim for the first 4 months (Sept-Dec 2017), maybe 1 if that. However, from Jan-Aug 2018, we contacted AHS at least 8-10 times regarding our geothermal AC unit. AHS sent out technicians (plumbers and AC repairers) all 8-10 times who said 1 of 2 things "I don't know what this is" or "this is (ac/plumbing) work and not (ac/plumbing) work." The AC people telling me it's plumbing, the plumbing people telling me it's AC.

I had a swamp cooler issue and submitted that claim to American Home Shield online. Their online site was user-friendly. I was able to navigate and get what I wanted. The contractor that they sent was good. He kept me abreast to what they were doing. He was able to get the problem pinpointed right then because I just described over the phone what it was, and he knew exactly what I was talking about because they called me to schedule an appointment to come out. The first time he came out, there was an issue with that same appliance and same problem. A couple of weeks later, he had to come back. He came back and was able to take care of the problem the second time. The swamp cooler is working very well since then. I've been with American Home Shield for several years, so that shows that I am happy with them. I would recommend them and tell my friends to use them.

Our water heater heated fine but when we were taking a shower, we'd end up cold. We called American Home Shield and within a couple of days, they sent someone out. They tested the heater and determined it was leaking inside the water heater. If they tried to change out the element or something that was broke, it would have stripped and they wouldn’t have been able to put one back in.

The toilet wasn’t working and usually, when I submit claims to American Home Shield, I do it online. I don’t mind using the website and it’s easy enough to use but I’m also trying to use the 800 number and talk to them. Interacting with the technicians have been excellent. They were knowledgeable, professional, friendly and on time.

I had a claim with American Home Shield for my HVAC system and I also had the garbage disposal unit done. I submitted the claim for my HVAC system over the phone and the reps that I spoke with were helpful. The claim process was quick to get started and the contractor, Air 72, was awesome. They have been to my house and I've worked with them since I've had multiple issues with my HVAC system over the years. They're very polite people and they come on time. They deliver service excellence and get the job done.

Our air conditioner was making a rattling noise once we turned it on. This affected us because I had to overwork my other unit until I got it repaired. We called American Home Shield and my wife described what was going on, and she told them we wanted to get somebody to come out and look. The person from AHS told me that somebody would be contacting me 30 minutes before they got to my location. The contractor called and came out here, and he said I had a fan blade broken. He came out, measured it and put it in a work order with the company to get the fan blade replaced. The fan blade came in, but they found out that it was the wrong size. I had to reschedule another appointment to get another fan blade. The fan blade finally came in and they tried to put it on, but then they forgot to order the part to mount the fan blade. I had to wait another week or so for them to order the part.

I phoned American Home Shield to have some plumbing work done and gave my information. They set up a time for somebody to call me, and they came out. It was efficient. The contractors were professional, but they should put some covering on their feet when they come in the house instead of just walking outside and then coming back in. It wasn't like they made a mess, but we've had other people come out to the house through American Home Shield, and they'd go outside, come back in and put covers on their feet. It was that little extra thing that sets different companies apart. Outside of that, they did everything they were supposed to and the service was fine. Everything was fixed properly.

My fridge compressor was dying down and a technician came out through AHS and replaced the compressor. And then, in the process, the water supply broke, so they had to come a second time to fix the drinking water on the fridge. I scheduled the repair online and AHS was pretty fast. Also the tech they sent was very knowledgeable, so I definitely appreciated his work. They had to come twice, but since that I had no issues. I was generally happy with the program. AHS worked for me.

All went very smoothly and happened in a very timely fashion when I submitted a claim with American Home Shield for my high-end efficiency washing machine that wasn't filling very much. The claims reps did a good job and were very professional. We just moved in the house so AHS told us how to set the controls so that the washing machine would work efficiently andwe operated it the way people told us to. The guys said that it just uses way less water and power. My wife had to go back to push deep fill, and then it would fill tiny bit. She would then wait, go back, and do that for five or six times with each load to get about six rate inches of water in the machine. The guy said that that was how the machine was intended to work. You can put about fivefold amount clothes in it as you can on a regular machine but it didn't get the clothes clean, so we got rid of it. They should've paid for the brand new machine and have it wash 20% of load that my Maytag washes.

There was a TX valve stuck in the open so my AC system was always going full bore. It was freezing up because it couldn’t limit when the weather was not super cold so the technician was able to figure out what it was and get the part replaced. When I submit a claim to American Home Shield, I use their webpage correctly and it's fairly easy. They sent me an email after I submitted it. But I can log in to the webpage with my user ID and password. There was a link to put in for service then I go in, then they send me an email saying that it’s been submitted for them to find a contractor to send out to me in 24 hours.

My refrigerator went out and American Home Shield’s site was user-friendly but the staff could be trained properly. When I placed the work order online, it gave me the confirmation someone will come out. Sears called me and gave me a time but they didn’t show up. When I called AHS, the person that I spoke to wasn’t very nice nor helpful. She told me someone would come out in the next few days and gave me their number to call them. I was trying to explain to her that that was not what the message said on my phone or the email that I received but she didn't wanna hear me. My refrigerator at that time had already been out for several days. I told her my food was gonna go bad because I gotta wait another seven days and she blew me off. So, I had to call back and I got ahold of some other young lady who sent over Mr. Appliance.

Pipe Dream Plumbing of Lynchburg came out for our claim with AHS when we had a break in a pipe in the bathroom. They have the best plumber I've ever worked with in 40 years. He was very professional, courteous and did a top-notch job. Everything was done quickly within 24 hours. Overall, it was an excellent experience.

We’ve been generally satisfied with American Home Shield. We had one issue not with American Home Shield itself but rather with an HVAC contractor that they sent out. It was a bit of a headache but it was eventually resolved by finding a better HVAC contractor. We used them for the job that time and one other job since then. With that one exception, we’ve been very pleased. All the contractors have done great work and been on time. American Home Shield had also responded to our request and been on time. The nice thing is they have a 24-hour call center so we usually call and try to speak to a human when filing claims.

Our heater wasn’t heating and my wife submitted a claim for it with American Home Shield and in one day, they were able to send a contractor. They took a look at the heaters and the equipment around it. They ran it to make sure it was running right and then they noticed what the issue was and they fixed it. Having a warranty is very valuable. It is only $75 to come out and fix something. AHS is worth it.

When I submitted a claim with American Home Shield, my interaction with the contractor that they sent out was okay. The only problem I had was with the timeliness. When I was renting a place, the techs couldn't get out for three days. I lived in Florida and it was 100 degrees out, so I ended up getting the unit fixed myself. I had an AHS warranty for the seven years that I lived there and in my experience with them, the main thing was getting the contractors out in a timely manner, especially under certain conditions. In the North, when furnaces break, people aren't gonna wait. I was originally from Chicago and if it was 20 below out, I wasn't gonna wait four or five days to get my furnace fixed. Recently, I sold a property that had an AHS warranty and as part of the selling arrangement, I agreed to pay another year for the AHS warranty for the people that bought the property.

My pool's sweep pump quit working and submitting a claim with American Home Shield through the app was easy. When you’re new to navigating through the AHS website you would be searching for everything, but once you get to know it you would be fine. The contractor was Knock Out Pools, a Forth Worth local company, and they were fantastic. Will was the technician that was sent out. I wish that AHS would send me Knock Out Pools and that Will would be sent out any time that I needed pool service.

AHS had good customer service and the contractors they've sent knew exactly what they were doing. I've also been very satisfied with the work that has been done for me over the years. Once, I had a problem with my gas furnace lighting. I submitted a claim with American Home Shield online since it was Thanksgiving then and I didn't think that anyone was working that day. However, I still received an immediate response - AHS gave me a date they would have a technician come out. By Friday someone called me and scheduled an appointment for Monday. However, I got busy so I called the people who were gonna do the work and told them that I couldn't be there on Monday. Because of that, they rescheduled the appointment for Tuesday. The tech then came on Tuesday and he immediately fixed the furnace.

Go with American Home Shield. Once, I was having problems with my oven and I went online and filed a claim. It was a very easy process. The contractor who then came out was wonderful and knew what he was doing. Since the repair, the oven has been performing well.

My washer was not spinning. I submitted a claim with American Home Shield through their website and it was quick, fairly easy, and painless. They sent the contractor, Suffolk Appliance Parts, out for that appliance issue. The guy that came out was very engaging and polite. He knew what was wrong, talked about the problem, ordered the part that was needed, and came back the following day to install the part. Everything worked fine. But I've had issues with my air handler and certain parts weren’t covered. I was left with a bill that I didn’t know I was gonna have to pay. Their being a little more open as to what is covered and what is not would benefit a lot of people who have an their warranty.

Our dishwasher wasn’t working so we contacted American Home Shield and they sent out a technician. It took a couple tries to get the thing fixed, but he figured out what was wrong. It was mostly because the equipment that they had ordered didn’t work very well, but that wasn’t their fault. Still, they took care of everything and they stayed with it until it was done and done well. They were great and everything worked out fine. Also, the plumbing company were prompt, worked on time, did good work, and were easy to work with. Having American Home Shield warranty is worth the money.

The washer was shaking. The hard water had destroyed the valve in the top so it started leaking at the valve and had to replace the hot and cold valve into the washing machine. I called in to American Home Shield. I'd rather talk to a real person because then I know what actually happens and so far, I've gotten excellent service on all calls. The tech from JTL Services did a good job. One of the shocks on the bottom of the washing machine was completely destroyed ‘cause all the water that washed down there destroyed the shock. He replaced the four shocks. But my washer still has some of the spin issues and vibrating. It was a $15 spring to replace on the top, so I just went ahead and ordered them myself ‘cause the tech would have charged me another $75 for me to get another $30 in springs. I'm now waiting on those and I'm just gonna fix it myself. The spring is super easy to fix.

I had a leak in my garbage disposal under the sink and a problem with my toilet running. I went online and submitted the request to American Home Shield, and the website worked well for me. American Home Shield contacted the plumber then the plumber contacted me and we set up an appointment. The experience with them was exceptional. We had an early morning appointment and they showed up on time. Then I was impressed with how quickly it took them to replace the seal and the toilet valve and also the disposal. Everything has been doing great since and is running off smoothly. I’d recommend American Home Shield.

I submitted a claim with American Home Shield for my heater that was not working. It wasn’t igniting and it had to do with wires that weren’t polarized correctly. They had to clip them. I did the claim over the phone and the process was easy. They got someone out here within 48 hours. The contractor was nice. He worked through the issue with me and talked to me about it. He kept me informed.