American Home Shield Reviews

The upstairs bathroom was leaking and I submitted a claim to American Home Shield on their website. It took three days to get the first contractor out and then, he refused to work. He wasn't interested in fixing it and so, he said that it was a lot bigger job than it actually was compared to what the other plumbers have said. AHS got me on schedule with a different contractor and it took a week to get him out. It was an aggravating experience with American Home Shield. The contractors did not like the repair and they outright refused the claim even though there was no avoiding it. They said that for them it qualified as a modification, so they were not obligated to cover the repair. So, I ended up getting a different plumber out there and just pay them out of pocket. It was the worst claim experience by far.

My gas heater was working intermittently. Sometimes it was blowing cold air and sometimes it wasn't coming on. Then, it would work one day but did not work at night. I submitted a claim with American Home Shield late Saturday and I wanted somebody to be there at the time when I wasn't working, which was Monday. I thought somebody would show up on Monday but they were booked and nobody showed up. The first thing I did in the morning that Monday was to call American Home Shield and I was on the phone over two hours. I never had a chance to talk to anybody. They put on the music then forgot about me. It was horrible. But when I file a claim with American Home Shield on the computer, I just put the information and it would be great.

The contractor that came out identified the problem with my downstairs furnace and solved the issue. They were very good and courteous as well as careful, considerate, and prompt. Their quality of work was good and I’m happy about how everything happened. Also, the Home Shield rep I spoke with was very good. They were helpful, to the point and expeditious in getting someone to help me, and I appreciated all of that.

We needed to do some renovation work, and the guys that looked at the heating plate under my home figured that a pipe was cracked. They said I needed to get it fixed, and since I didn’t know one way or the other, I called American Home Shield. I was very pleased with the person that came out. He was very thorough, and after he checked, it turned out there was nothing wrong. It was just the outer coating of the pipe that had a couple of cracks. I still got charged a fee though, so I was disappointed by that. Another thing is that it takes a long time to get through to AHS. That’s not good when it comes to trying to get something done and being nervous about it. But I discovered if you call them at about 5:00 in the morning, you might get lucky.

We’ve been with American Home Shield for three years and I have called them five times. Right after the phone call, not even by the end of the day, since I always call in the morning, I would get a call from whoever is gonna be coming out. It was excellent and great. The contractors came early. They let me know when they were on their way and they got here quickly. They were very knowledgeable and answered questions. As they were fixing, I was wondering how and why the things happened. They were quick to let me know and nice about that. I haven’t had any problems. We renewed every year, so we had no complaints.

My shower was all backed up so I filed a claim with AHS and it took about three days for the contractor to come out. He was really good. He went through the whole process and told me what he might find and what he might not find. What the issue could be and what it couldn’t be. He also made a complete, humongous mess all over my house, but before he left, he cleaned it up. Everything has been operating really well since then. Having the AHS is valuable. They cover everything and I don’t have to worry about anything. I’ve referred neighbors to AHS.

The problem with American Home Shield is that it seems like sometimes they don't give the consumer all the information that they need. With my pool, I have three pumps. When I got my insurance, I had everything insured, including all the pumps. Most recently, they were telling me that my water feature pump is not covered. I said to them, "If it's not covered, why didn't you guys mention that to me when it was time to renew?" They don't do that. It's an omission thing with them where they may know something and don't wanna tell you what you can and cannot do, and that got me upset. They need to have people on the line who can tell me, "You don't have this piece insured. Maybe you wanna get it done." And then I can make a decision if I wanna pay the extra money or not. They need to be a little more assertive in taking care of their customer.

There was something wrong with our hot water heater and normally, if a person doesn’t get out right away, I call back American Home Shield and get another provider. So, I’ve never had a problem. A rep came from Ray’s Plumbing and he fixed it. However, I had a problem with one contractor in New Orleans on the very first claim I made. The guy walked through the house and said he didn’t have any of the things he needs. He left. I called AHS immediately and they tried to charge $75. They kept resolving it, but then I kept getting a bill. I called the owner of that company and the guy quit work that same day. I’ve had the policy on some of my existing houses for over 10 years. I like AHS and I like to keep them. People think I’m crazy and then, when they have a big problem, I’m like, “Hey, you should've kept that home warranty.”

American Home Shield is awesome. Their contractors get the job done, and most of them are a little bit better than the others. I recently made a claim for our faucets, and they're performing fine since the repair. We recommend AHS.

There was water in my basement and AHS had a plumber come out. He was very professional. He knew what the issue was. It was a problem with the strainer basket under the kitchen sink and he took care of it. It was quick and easy. I do the claims online and they usually have a contractor call me within a couple of hours. AHS provides great service. I'm truly happy that I went with them.

My washing machine was rattling and making a bunch of noise and I thought it was just that the load was unbalanced. I tried to fix that several times but couldn’t, so I thought of getting some help from American Home Shield. The tech that was sent out to take care of it was fabulous. It turned out that my load was unbalanced and the tech gave me some tips on how to avoid that and why it was unbalanced this time. He was wonderful and I would use the contractor again.

We had a heating systems check on a house that we bought last June and the people did a great job. When I submitted that claim to AHS, I got an email saying that the service that would be provided would be covered. So, I went ahead and submitted the request. The contractor that was sent out was very informative and knew his business well. He also gave us some helpful hints for continued maintenance and how it's done. So far, our experience with AHS has been positive.

American Home Shield is very reactive when I'm having an issue. Submitting a claim with them through the internet is excellent. In no sooner than when I push the button, I've already got the contact of who’s gonna come out. I had no water pressure coming out and the contractor that AHS sent came right out the very next morning and was very efficient. They said there was a bad spigot diverter that they found so they adjusted the water pressure and fixed the problem. Everything is working great now.

I had a plumbing issue and when I filed a claim online with AHS, their website was excellent. The contractor that came out and did the work was also excellent in their response time as well as in the service they did. They got the job done pretty quickly and finished in less than an hour. Now everything is perfect and working back as normal.

I was trying to use the garbage disposal on Thanksgiving night. It had an automatic thing and had turned itself off. The water was also backing up into the dishwasher and was leaking so I made a request to American Home Shield online for technicians to come and check it out. I was told the name of the plumbing company and when they would be at. Then, the plumbing company called and made an appointment.

I had a leak under my sink. I called American Home Shield to submit a claim and the rep I dealt with was good. I had to call the company that was assigned to my claim within 48 hours, since it was supposed to be with 24, but as soon as I did that, they set up a date for the next day. Randy came and he was nice. He knew what he was supposed to do and he made sure he showed everything to me. He fixed the issue and he let me know when he was done. He also showed me how to change and fix something if it came loose on the filter.

We recently contacted AHS as we were left with no hot water as Water Heater needed to be replaced. After contacting AHS, they stated we needed to pay the $100 to have tech out or pay later. After tech reviewed that a new water heater was needed, AHS contacted me stating we had to pay out of pocket an additional $695.00!!! What? What is the need of home warranty if it's going to cost us homeowners ALL THIS money when something unexpected happens?

On the 12th of November we put in for a service call for our washing machine. Response time was fine and a service tech came out in the 13th and we were quickly told and sent an email that AHS had agreed to replace the machine. On the 14th we went to Lowe’s and purchased a new washer. I sent the receipt by email to the designated email address immediately after the purchase. On the 23rd I spoke with a representative to confirm that AHS had received the email receipt, and was told they had and that it was in process.

It took three attempted calls to get to a customer service representative. The first attempt after 20 minutes on hold, hung up. The second attempt after 30 minutes on hold, got a gentleman and then got disconnected after he verified my contact number, he didn't call me back. The third attempt I was on the call for over an hour total after holding for 30 minutes to then get transferred and hold for another 15 minutes. The rep Tamara was very rude and stated she could not help me cancel my account. She said she would have the last rep call me back tomorrow since she was gone for the day. Then she stated that there was no supervisor available. She said I have to wait for 24-48 hours to get a call back from her supervisor as she has to place a request. Wow I have never called a major company where there are no supervisors working? Will now wait for 2 days to see if I get a return call.

I never had a problem filing claims with AHS. I call the number, tell somebody to send somebody to look at it and fix it. The contractors come pretty fast, like within the same day usually. The contractors are flexible with their appointments and work around your schedule. They're also knowledgeable about what they're doing. A couple of other times, they had to order some parts. But the last time they fixed everything the same day.

I had a claim to American Home Shield about two weeks ago and I usually call them. They were very expeditious in getting somebody to come out two days later. The rep who came out was okay but there were some inappropriate interactions. In reference to just sticking with the business, the tech started asking some personal questions and it made me feel very uneasy. I live at home alone and the company that came out is on my lookout. If it ever happened again, we will take a different company. Nevertheless, he finished the job and did what he needed to do. It was great because we didn't have hot water for three days.

The gas furnace wasn’t working. Once it got below the temperature needs, the heat of the furnace was not kicking on. I filed my claim to AHS through the internet and navigating through it was a simple process. It took about three days for the contractors to be out and they were cordial. I know the theory of having a home warranty compared to calling a service directly. I know that the warranty is gonna be pushing to fix the problem instead of replacing the part. What happened was the tech came out and he fixed the issue. Then before he left, I wanted to make sure if there is a part that needed to be replaced as I know sometimes it takes time to get parts or he's just fixing it because he has to. I have two young children in the house, it’s winter, and it’s my furnace.

We thought that something was wrong with the heater but we weren't sure, so we called American Home Shield to get it checked. It took close to an hour to get through to make the call to talk to somebody. We kept calling and we would get put on hold. It was terrible. I had two phones and a computer turned on trying to get through to them. When I finally got to them, I told them what I wanted and they set me up for a contractor to come out and check our heater. The rep told us the contractor would be here at 12 o’clock but at 1 o’clock, nobody has shown up and no one has called us. We were just sitting here waiting.

I had a leak in the downstairs bathroom shower. I submitted a claim to American Home Shield and they sent out a plumber. The plumber discovered that it was below my shower and that the seal in my shower drain was not sealed down underneath. So the plumber sealed it then he went down and tore out some of that sealing down there to make sure the leak had stopped. Then, AHS sent another group to come and patch the sealing. They did a great job of puttying it and I was very pleased with the whole thing.

Booking an appointment online with American Home Shield was easier than calling. The service that I received from Airmax was good, but what I recently wanted to do wasn’t covered so I didn’t go through the claim.

I had an issue with my fridge. I called American Home Shield and they sent Sears out to my house. However, the techs didn’t do it right, they didn’t fix it. So, over the course, from September until last week, Sears was at my home around nine times. They sent different technicians and everybody had a different issue. One guy walked in my house and said, “It’s this,” and went outside and got a steam tool and steamed out the back of the refrigerator. The next guy came and it was something else. Another guy came and it also was something else. One guy also said that he needed to order me some parts, and he did. The parts came, but they were the wrong parts, and it was another week.

The house has plumbing leaks and electrical problem that I wanted somebody to come out for, but I was not contacted for the electrical repair. I called American Home Shield and told them that, and they said they would reach out to the contractor but I still hadn't heard from them. But one of the contractors for the plumbing was ready to come the very next day. I wasn’t ready because I had surgery that day but nonetheless, when I put the claims in on a Wednesday, all the work for the plumbing was taken care of the following Monday. The contractors that showed up were also great.

I'm going to renew my term with American Home Shield. When I had an AC failure, they had a very user-friendly site when I filed my claim. I had no problem with their site but maybe AHS could include on there an update on the status of the person who is supposed to come out to do the fix. Other than that, the contractor who came was very friendly and knowledgeable. This was the second time I had seen the contractor and it was very easy doing an interaction. A part had to be ordered so he had to come back. It was within 24 hours, though. Now, the AC is going fine and I've had no issues with it since.

I submitted my claim over the phone for my heater, and the American Home Shield rep that I dealt with took care of it right away. When the tech came out to fix my heater, he was extremely quick. I was going out of town and he came on the day I was leaving, so it worked out. He knew what he was doing. He was efficient, very professional, and took care of business. It went very smoothly, and my heater has been working real good since then.

Everything's great with AHS. My heater was making a lot of noise, and it was not putting out heat so I called AHS. The tech they sent was nice and he fixed the heater. They also had someone come out to fix the leak that I had in my plumbing, and that was great. I'm enjoying. I like the company and I'm planning to renew the warranty in July when it's due again.

My dryer quit working. I submitted a claim to American Home Shield online and I didn't hear anything from the person within 24 hours so I called AHS to get a telephone number for these people then I called the people they assigned it to, made an appointment, and had them come. The man came within three days and he was very polite, respectful, and professional. There was a sock stuck in the motor of the dryer, he resolved the issue and the dryer is working fine now. So far so good and we love American Home Shield.

My heater wasn't working and we called American Home Shield who got a service contractor to call me back the next day. The technician that came was very professional, did what had to be done, and solved the problem. A part had to be replaced with my heater and it had been working fine since the repair. American Home Shield is a very good company. I call them up, they ask what the problem is, they look it up, and then have somebody get in touch with me faster than I ever expected. Somebody's here, either the next day or the day after, and they get the job done. It's a pleasure to find a company that can get things done, says what they're gonna go and does it.

The experience has been good with the contractors that AHS has sent out. I submitted a claim online to American Home Shield when we had a leaky toilet. The website worked for me and when I put the request in, I received back from them in less than an hour that they made an appointment. The contractor showed up right at the beginning of the range of time he said he was gonna be there. He was there for less than an hour and had the repair made. Since then, there has been no leaks.

Our 12-year old dryer wouldn't start so I submitted a claim with American Home Shield. It was all done on the computer and it was very easy but the company that they called do not handle that make of dryer. So, I had to call them back and they got another company right away. The guy was in and out of the house in 10 minutes. He was from the same company that was here about a year ago for our washing machine, not the same gentleman though. We also had a guy for the furnace safety check where he checked connections and for the $75, I thought he would be doing more. But he was here and he checked it out. Everything was fine. We had both of these done within days of each other. Everyone that AHS has sent out seems knowledgeable and very efficient. I'm very happy with it and I would recommend AHS.

I usually file my claims with American Home Shield online and it has been fairly easy. The contractors they send are also good. I've never had any problems with the contractors. I had a leaky faucet and they took care of it.

We have a microwave and an oven combination unit and I had an issue with each one. With the oven bottom part, there was like a glue that was dripping between the glass. So it was something I didn't feel comfortable taking apart. And the other was with the microwave. When I turn it on, it would make a loud rumble noise. I filed a claim to American Home Shield online. They have a simple website wherein I'd just put in the information and American Home Shield would text me back right away. And then somebody would call me in a short period of time. The only time I had to speak with a claims agent was when we had a problem with the air conditioning unit. We were going back and forth about what was covered and what was not. The same thing happened with our pool heater but that was resolved.

I submitted a claim for my furnace with American Home Shield on the phone. I spoke with a live person and he was good. The contractor was good too and did what they had to do. It took three to four days between their first and second visit since they had to order a part. It was a little uncomfortable because I didn't have heat, but it worked out because I always have two back-ups. Since the repair, the heater has been working okay. I've been with AHS for a long time and I never had any problem with them. Thus far, I've recommended them to a few people. AHS does what they say they're gonna do 'cause if they don't, I ain't gonna be with them next year.

I filed two claims with American Home Shield within a two-week period of time. I got charged a total of $200 and nothing got fixed both times. We had a plumbing issue and the plumber came out. He told me that it was something that wasn’t covered under American Home Shield with my shower so I had to fix it myself, but I still had to pay the $100 deductible for him coming out. My heater went out next and I had to go outside of AHS. I had to call my solar panel company and I paid their technician to come out and fix my ecobee system, which was just a simple download. The guy from AHS said he couldn’t touch it because he was not the one who installed it. I called AHS and asked them if funds were still gonna be deducted from me and they said yes just because the gentlemen had been out to my house.

The tool that American Home Shield has is really nice because if you're somebody like me who sits at a computer all day and couldn't be on the phone during regular work hours, it would only take about three minutes to submit a claim. Recently, I had two claims. One was because I didn’t have water or heat for four days. I also had a plumber about a month ago that did some work. He did fine, but he didn’t check all of the parts of the drain assembly before he said he was done. The next morning, I woke up and the area underneath the kitchen sink was soaking wet in the floor. So I called American Home Shield first and they let the plumber know. Then, the contractor sent out a guy from their shop and got it fixed. Nevertheless, my experience was still good. They contractors have been great and professional, and they've always told me what was going on.

The heating portion of my air conditioner stopped working. I submitted a claim to American Home Shield online and it went like clockwork. They immediately texted me saying that someone will get back to me and schedule an appointment. Within 30 minutes, the contractor called me and set up an appointment. The appointment was for a 24-hour period, which worked out really well. The contractor that came out knew what he was doing and fixed the problem within five minutes. American Home Shield did what they said they would do and I'd recommend them to a friend.

We had a water leak in the kitchen and I submitted a claim to American Home Shield online. Their website is very helpful and user-friendly. The contractor called me within 24 hours. They came in, found the leak and fixed it. They were very professional. Everything has been operating very well since the repair. American Home Shield responded on time, set the time and did a good job. I am very satisfied with my experience with them. Having a warranty is helpful and if one of my neighbors asked about American Home Shield, I'd tell them to use them.

Our furnace was not working, so we didn’t have any heat. I went to American Home Shield's page and submitted them the claim. The same day I got information about the contractor, and it was the contractor that I had a bad experience with in the past. I made a phone call, and AHS was able to get it to a different contractor. The contractor that came out was good. They checked it out, diagnosed the problem, got the authorization to get the part, ordered the part, got it and sent somebody out to install it. To get the problem fixed, it took a week and a half ‘cause it was over the holidays and things were a little bit delayed. American Home Shield has been very helpful and I've been very satisfied with my experience with them.

Our air conditioning wasn't working correctly and I called American Home Shield. The reps were very good and they were able to send someone the next day. However, the contractor didn’t fix the air conditioner. When they said that it was the best they could do, we thought we were going to have to try to get it replaced. It was a big scam and we waited a little too long, so we had to pay another deposit for the next visit, which was not exactly fair, but it is what it is. Also, we were not happy with him because he was trying to sell us an air conditioner on the side without going through AHS. So, it was a bad experience. I complained to AHS and they sent out a different vendor for the second time, and the contractor was very good.

My experience with American Home Shield has generally been good. We typically submit claims over the phone and my wife does it most of the time. The procedure has been simple. We still have one claim going on, though. Somebody came out to repair our washing machine but couldn't, and said it was dead. AHS gave us a credit for the purchase of a new machine, which we selected one, and this got going 30 days ago. When the guys came to deliver the unit, they said the cold water valve in the wall was inoperable and that their company policy is to shut off the water, install the machine and turn it back on.

I have had American Home Shield for years on both our homes, our residence and our rental property, and I love it. We are very happy and we will continue having it. When I submit claims, I do it by phone if I I have to talk to someone or to point something out. Lately, I've been doing it online and it works fine. However, last year, I had one bad experience with AHS. It was at our residence and we had problems with the air conditioning unit. It was at the peak of when it was really hot and AHS assigned somebody, but that person couldn’t come for about five days. I called AHS and I said that it wouldn't work, so they said that I could get whoever I could get to come out.

I had recessed light fixtures that were burned out or not wired as the wiring was burned. I submitted a claim with American Home Shield online for that and navigating through their website was fairly intuitive and there wasn’t anything that I found confusing. I got a phone call the next day, and then based on the contractor's availability, Joseph took two weeks to come out here. I had a really good interaction with him. He was very friendly, approachable, knowledgeable and seemed to know what the issue was. Since the repair, everything has been fine. The home warranty helped me out of a couple situations and having to not think about who to go to for help. Other people could take a look at AHS and investigate whether it’s something that they would recommend.

Our sewer backed up and AHS sent a contractor who looked at the sewer and addressed it. They scoped it and found there was a blockage outside of our slab. We had some extensive work done and it was not covered by AHS. Nevertheless, everybody from On Time Plumbing has done an amazing job. Also, we've used AHS twice now on this house and once on our other house. They've addressed the problem in a timely manner. I have found everyone out of AHS to be very polite. We have had a good experience with them and have had a fast turnaround on getting people out. We've been very pleased with them.

Customer service is very nice although wait time to get to talk to someone is roughly 45 minutes. Keep getting told my service request has been dispatched but no phone call from the contractor to set up appointment. Working night turn so I have been home all day and no phone call or missed calls. They need to get better contractors. I don't do this to others and don't want it done to me. This is my first time using them and not happy about my experience so far.

A claim was put in on 11/19/2018 for my furnace. A technician finally arrived to my home two days later. Unfortunately a part needed to be ordered and I needed to wait 6 business days for it. Oh and by the way did i mention it is in the middle of winter. I was told part would be in on 12/4/2018, that is today, but when I call to find out status of part, no one seems to have any answers for me. I have left messages for the technician and he has yet to call me back. We are now working on three weeks without any heat in my home. Thank god for fireplaces but it only helps short term. I have used American Home Shield before and I have good results but these last two experiences have been less than adequate. The communication of the technician is terrible. No one seems to be concerned that my family is without heat, but they are quick to collect my money for the monthly premium and my deductible.

My current/old hot water heater was installed in 2006 and last weekend it died. American Home Shield sent a plumber out to assess the job. Later, American Home Shield told me I would need to pay $893 to the plumber out of my pocket - plus the $100 deductible to American Home Shield. The $893 was for a list of "extra stuff" that the plumber says I need, but I don't want. There was no way I was doing that.

I purchased this home warranty and then 2 months into it needed to use it. I filled out service request and was matched with repair person that was an hour away. When I attempted to contact repair person they didn’t answer and their voicemail full. I called back AHS and waited 46 minutes on hold. They contacted repair person who finally called. He decided my repair was not urgent (my laundry room flooded from a stopped drain) but informed me if I wanted to make it urgent I needed to pay him more money. I call AHS again, waited an hour and a half this time on hold to be talked into keeping my contract and they would change service request to an emergency.

My refrigerator was leaking water and I was really pleased with my experience in filing a claim for it with American Home Shield. The tech who came was terrific and he knew what he was doing. He took the time to explain to me what the problem was and what I needed to do in the future to prevent it from happening again. It's an old refrigerator and I thought I needed a brand new one, but he said that everything is looking good except for this one issue and I just have to take care of it once in a while. I had just moved in to this house and I'm a widow. The tech was talking about things that I needed to know and I was not gonna remember these in five minutes, so I asked him if he would repeat the whole thing to my son and the tech was so patient. It couldn’t have been a better experience for me and I couldn’t have been happier. I had Home Shield for years at my other home and I always had a good experience.

I had a terrible experience with an American Home Shield contractor recently who was sent to my house for the replacement of my water heater tank. After the inspection of the heater, the contractor told me the tank has to be replaced and that he will make recommendation to AHS. Few days later when l did not hear from him, I called his office and spoke with a lady and she informed me that AHS has agreed to replace the water heater tank and there is going to be an additional out of pocket cost of $970.00. l told her she should email this to me and itemize what the out of pocket will comprise of with individual price. She sent the email on 11/28/2018 at 1.10 PM just with the additional total cost of $970.00.

I called in a few claims recently to American Home Shield, one for my dishwasher and the most recent one for my thermostat that wasn't working properly. I submitted the claims on the computer and I haven't had any problem navigating through their website, but the website's user-friendliness can be a little more specific. For example, the thermostat was not working on the air conditioner heater, and all it had was heat and air.

We've been using American Home Shield for 15 years now and they are very thorough and responsive. Whenever we submit a claim to them, we either just call up a number or go online and they make it very simple. Each service call that we have through them is $100, no matter what the other cost is. Their contractors were very informative and good at what they were doing. The servicemen were always very knowledgeable.

We had a water heater that seemed to be leaking. It turned out to be the pipe into the water heater but it was spraying, so it was gonna get down inside the water tank. I submitted the claim to American Home Shield online, and their site was easy to use. Their rep texted me right away with the name of the plumber including the phone number. The contractor was very helpful. He called me back within an hour, asked for some model number and information, then called me back and set up a time. It got a little complicated because there were some warranty issues, but he worked it out. American Home Shield always come through and I recommend them. There were a few times when it wasn’t something they cover, but basically, it’s been great.

I had a bathroom that wasn’t working properly. It took three times for the plumber to come out and American Home Shield charged me $100 each time. It all happened within 20 days. I was in contact with American Home Shield regarding the charges and waiting online with them has been forever. Furthermore, you can’t get anybody on the phone. I was on hold for 20 to 45 minutes and then I get somebody that’s stupid. They’re not really sure what I’m talking about. They don’t speak good English because they’re probably in Hong Kong or the Philippines. They know nothing but what’s on their check-out sheet.

American Home Shield’s claim submission works, but it's not the greatest thing. After submitting the claim, you don’t get any updates as to when the service would be provided or any notes of service. They don’t give you any notes as to what was done and what the next steps are. I’m having issues with one of the dampers upstairs, and the contractor that came was very professional, on time, and met all my expectations. He evaluated it and said the damper needed to be replaced, but apparently, it is not covered by AHS. I thought for sure that all my systems were covered, and I’m a little disappointed because it’s part of the heating system and it seems like it would be covered, but it isn't.

I was hearing a noise from one of my heat pumps. I had problems before and it turned out to be a compressor. It started to get a little cold down here in my neck of the woods and I was concerned that I’d be losing a compressor on one of my larger heat pumps before the winter started. I gave AHS a call and filed a service request. It was a very expeditious process. I said that I had a heat pump problem, they said okay and sent me a note on the same webpage that said someone would get back to me within 24 hours. Within 30 minutes, I had a call from Myers Comfort Specialists, the local vendor here, and set up an appointment for the next day. They came out and took care of me.

In May we had a leak in our refrigerator. When AHS fixed the water tank, it just cracked. They installed a new one and it cracked again. I called them a couple of weeks ago and they were very helpful. My interactions with the contractor were fabulous. He was on-time, very polite and extremely knowledgeable. He was top-notch and I wish I have known about him a long time ago. I'd tell friends that they should also have AHS.

I've had American Home Shield for seven years. I rented for a long time and most of my landlords had AHS and it seemed to work okay for them at any time we had a problem. So I stayed with them. When I submit a claim, I do it online and within a short period of time, I get a response. Usually, on the same day, the company calls and sets up an appointment.

I called in my leaking faucet to AHS. The rep explained the problem and set up the appointment with the contractor. The contractor called me right away. It was a Friday and they came out on Monday. They were very polite and knowledgeable about what the problem was. First, one guy came out and looked at the problem. Then he had to call American Home Shield to get permission and to make sure it was covered, which took a while. He come back in after an hour and said it was covered.

We had a swimming pool pump that went out and we submitted a claim online with AHS. The contractor came out the next day and fixed it. Then we gave them a check for 75 bucks and that was the end of it. So far, we've only had to use AHS a few times but we always had a good experience with them.

There was an issue with my heater and it’s an old system so that happens every time. I get a flood and it’s muddy. I submitted a claim with American Home Shield online and the website was user-friendly. It’s also much easier than waiting on hold on the phone because they’re so busy. Plus when I put this claim in, the contractor contacted me the very next day and the service was scheduled within a couple days. So I was really happy with that service. The technician who came was also very professional. He asked some questions then he went to work and he worked very efficiently. He did a great job. However, he just fixed the heater. Unfortunately, the heater is associated with my hot water heater because it’s a baseboard hot water system with a natural gas boiler. And the hot water heater is older too so I’m concerned about it.

My neighbor reported that my air conditioning was making a really loud noise and it sounded like there was a specific part that was going to go out. I had some issues with air conditioning before, so I asked All Pro Air, the contractor from AHS, to come out and check it. We've had very high temperatures in Bakersfield this summer and I didn’t want it to go out again while we were experiencing temperatures above 100. This was one of the fastest claims I've ever experienced, especially with air conditioning. I submitted it that evening after my neighbor had come over to tell me the problem and they came the following morning. I've had experiences where I was calling them and they were so busy that they couldn't come. But this time, when they called me and said that they were on their way, I told them that I had to make some changes so that I could go to work late and be here when they arrived.

The dishwasher wasn’t draining and the contractor that American Home Shield sent was good, very patient, friendly and courteous. Since he fixed it, it has been okay.

I got on the phone and contacted American Home Shield to file a claim for my sump pump that stopped pumping. I had good communication with AHS but I had a problem with the company that they sent out. I got accused that what was going on with the pump was my fault. The repair company said that a pipe went bad, but actually the pump itself was bad. I went back to AHS to get the repair done and the repair company ended up replacing the pump. Everything's cool now.

The AC was making some loud noises and it wasn’t cooling. AHS came out and they fixed it. They had to fix my dishwasher for free last month though. I told them that if they looked at their records, I’ve been spending $100 every couple of months for them to send somebody out, but the same problem has been continuing. After a couple of months, if the problem persists, they don’t come out again and you had to pay $100 again.

I've typically submitted my claims with American Home Shield over the phone and the representatives have been nice and kind. Usually, it takes a day or two from submitting the claims to getting somebody. AHS has sent out good contractors. In the two years that I've been with AHS, I’ve had good experiences with them. Recently, my refrigerator was leaking and I filed a claim. The contractor came out and their techs repaired my ref, but they didn’t fix it properly and I noticed two weeks later that it was still leaking. So, I called the contractor back out and it took them two to three days to schedule another service call. The techs came back out and they were prompt. They fixed the problem and they had what they needed in the truck. Everything is fine now. AHS is a very good company and they've been good to me thus far.

The water heater broke and the whole basement got flooded out. It was one call with AHS for me and they made the reservations. Then, they emailed me who would be coming to service and they were there and fixed it. I’ve had AHS since 2005 and they’ve always been helpful. I’ve had a lot of things that have been replaced, from the garage door opener to the dishwasher, to a couple of washers and dryers. Everything has been right on to what was expected.

We have been with American Home Shield for a few months now. One experience we had with them was great. I needed a plumber to come out and he was on time, super professional, and efficient. Then, I've also had a couple of other appliances that needed to be fixed. The initial appointment was quick but the waiting time for parts has really lagged the whole process. It has been more than three weeks. They're coming today and I hope they’ll get it taken care of.

We had a shower clog and submitted a claim to American Home Shield online. My account was able to work online and it's much better than on the phone. The contractor that came was really good and very professional. They contacted us quickly and showed on time. With American Home Shield, it will be a very smooth and easy transaction.

Our septic tank was giving us a problem and I called American Home Shield to submit a claim. It was easy once I got through them and they called me back 45 minutes after I left a message for them to call me. I had a very good interaction with the rep and the gentleman from Juice, the company out of San Saba, came to our home. He called AHS and got permission to start right away. They did above and beyond what they were supposed to do. They dug up where the septic tank was and pumped it out. They advised us that some of the lines were flooded because the house was built in 1998. So, they came back and cleaned out one of the lines. They did very well and told us that if we had any trouble, that we could call them. They would come back and do whatever they need to do to get us going again. We were very satisfied.

We have 10 policies with American Home Shield and they always deliver. They always handle things. We appreciate them enough each time we had a property involve their services. We submit our claims both online and over the phone. Sometimes, there are little details that the online thing doesn’t catch that we have to communicate so they have to give that phone and the wait time is a bit long. But it always gets resolved. The contractors have always been helpful, too. Overall, I couldn't function with the multiple properties I have without them.

One of the burners is not working in my stove top and the stove top was getting cracked. I called American Home Shield who sent out a contractor who came down in a few days. It took them about three weeks to order parts though but the guys that came to fix it were amazing, really nice and experienced -- not like in the past. Last time, about five months ago, my fridge broke and AHS sent a different company to fix the fridge and the guys were unprofessional. They didn’t even fix it. They broke it even more and we had to get a new fridge. They didn’t have too much of an experience and they were checking on their phone what to do.

My office submits the claims to American Home Shield but the contact number is mine. When the vendor needs to go out to take a look at something, they call me. I give them the info on how to get in and what the issue is. I've had AHS work on the plumbing, heating, and HVAC systems. They've done a nice job.

AHS is a quality company. I filed a claim for the microwave over the phone and it didn't take too long to get through. The techs they sent were very professional. Over the course of four weeks, it took several attempts for them to fix the microwave. Although I still hear this buzzing when it gets down to 1 minute, the microwave works. It has been a very positive experience thus far. If friends were looking to have a maintenance company, I'd say AHS would be a good choice.

I submitted a claim over the phone with American Home Shield for my dishwasher, and I had an excellent interaction with their claims representative. A contractor came two days later. He took pictures of the dishwasher and he opened up the pipe line underneath the sink and asked for a bucket. He told me to get some magic cleaner and have the dishwasher run. I bought two bottles to have it cleaned out. The two bottles cleaned some of it, but it didn’t clean all of it.

We had a leak under the sink on my drain that we submitted a claim for with American Home Shield. We do our claims through a simple phone call, and the reps seem to handle everything well. Everything went smoothly when the contractor came in. They diagnosed the problem and fixed it. AHS is a great company to deal with.

My refrigerator was making a very loud noise telling me, “there’s something wrong with me.” The refrigerator is at the back of the house but the noise could be heard at the front of the house. I called American Home Shield. Everyone was very pleasant and took the claim. They sent a repairman, Jerry Harris Guaranteed Services. He fixed the problem and told me to call him back if I had any problems. I had no problems but I called him back because he solved the problem.

Our oven stopped working in 2015. After several attempts over 3 years, our oven was serviced by multiple AHS-referred vendors. Multiple electrical boards were changed but the oven never worked properly. AHS refused to change our oven and kept trying to send in yet another repair vendor. Even though the last vendor stated there is nothing else they could do, AHS refused to pay for a new oven. We never got a satisfactory resolution despite calling their customer support. We were passed to another department and were kept on line for about 3 hours without anyone answering.

We've been with AHS over 20 years. At first they serviced our appliances with no problem. Cheap, convenient, easy. In the last couple of years they've challenged and denied every repair cost. Our last repair of our dishwasher we paid them our fee, repair person came, dishwasher needed a new control panel. We waited a few weeks for approval from AHS but eventually we're denied for silly reasons which people on the phone could not defend. In the end if we didn't have AHS it would have saved us $100, the repair would have been done within a week, and we would have been saved time hassling with AHS on the phone. We're canceling.

We purchased a warranty from this company based on a recommendation from our realtor. This used to be a good company but their main goal now is to take your money and give you nothing in return. AHW sent a contractor over to our home to look at our stove which was broken. The contractor said he would get back to us within two days. Eight days later we called him and he refused to return our calls so we spent over an hour on hold with AHW only to be told that the contractor determined the stove "wasn't worth fixing". We were told that the repairs "needed to be researched".

I have been an AHS customer for over six years. Over the past six years, I have utilized AHS on average twice a year for furnace repairs and appliance repairs. I had great experiences with both the service companies they partner with and AHS customer service, until now. This year, I contacted the company for a gas furnace issue with the unit making extremely loud noises and rust/soot flakes. There is clearly an issue based on the noise alone. I have had their service company to my house twice last week and both times the technicians agree that the unit should not make that loud noise. They had made NO repairs and continue to submit a report to AHS that states there is no mechanical failure.

After reading all the nice reviews about AHS before purchasing the home warranty service, I am really disappointed with my first experience putting in a service call. First, it is so hard getting a live person on the service line. I was on hold for over an hour and finally when it sounded like someone was picking up the call, I got hung up on! This was after 11 days of trying to get the contractor that AHS set up for me to call me back to re-schedule the service appointment! Finally after multiple calls to the contractor, they called back to re-schedule the appointment. But, once the contractor came out to the house, they did not repair anything!

Resolved

Our garbage disposal was leaking and so I went online and submitted a claim with American Home Shield. They responded quickly. It was a weekend then so we didn't have the same-day service, but we got the 24-hour response from the vendor who was our service provider. He was terrific. He was very polite, courteous, and he wore his little booties. He diagnosed the problem and repaired the unit immediately as he had the part with him. Our garbage disposal is no longer leaking.

I put in a service call request on the furnace with American Home Shield. AHS did the tracker on when the guy they sent out was supposed to show up, and he showed up exactly when he was expected. I saw his navigation on the phone, so I knew exactly where he was at. He came, looked at the furnace and said that it was working fine. However, with the air conditioner, he said it was a different story. He was very professional and told me that AHS is not gonna replace my air conditioner when it’s 20 degrees outside. I recommend AHS.

I go online to submit claims with American Home Shield, and their website is user-friendly. I made a claim for our heater that was not working. The contractor figured out what was going on quickly, and fixed it, and let us know how much it was going to cost. It seems like there were issues that aren’t covered with our heating and AC unit. So, we're paying the service fee plus the monthly fee and the company. So, it seems to add up. American Home Shield could discover more of the issues that are more common, usually, like the refrigerant which is not covered. My understanding is that every time they come out, they're doing a service fee. Now, however, if there is an issue where it's the same thing, they will do a callback, but if it's an issue where they're not covering it, then you're spending money to keep having things fixed that’s not covered under the warranty.

AHS was running a special for furnace tune-ups for going into the fall. I scheduled the furnace check-up online and the service technician came out and did the check-up. They were good, courteous, and nice, but they made a mistake and inadvertently left a wire unconnected. I called AHS for the follow-up. They initially were gonna charge me for the second visit. I said that was not right and that the furnace was working beforehand. So, we got that resolved. The second technician opened up the panel and immediately saw what the problem was. He corrected it and did another couple of checks just to make sure everything was working as it should. In both cases, the technicians were professional.

When I submitted my claim over the phone.with American Home Shield for the turbo set and the thermostats in our heating, I was on hold for 40 minutes before somebody answered. But the service was fine per year. It's just the hold time is too long. Whenever the contractors are here, we can't complain. I will recommend American Home Shield.

When our heater broke and our heat went out, I went online and submitted a claim to American Home Shield. We got an immediate response. The tech came the very next morning to fix the unit. He was very professional.

I've called American Home Shield a few times, and they've always been very professional. Then most recently I submitted a claim to them online because I didn't have any heat, and the claims process went fine. I got in touch with their contractor on a Tuesday and that afternoon they told me they would be out here on Wednesday or the next day. The young man that came was a very nice man and was very, very professional.

The furnace sensor needed to be cleaned and American Home Shield handled it right away. I submitted the claim online and navigating their website was easy and painless. Then someone came out and fixed it. I really like this technician. He was super professional, and he spoke English. I understood him. For the past year, I've had three services and my last two were excellent but the other one was terrible.

When the disposal wasn't working, I submitted a claim with American Home Shield and had an awesome experience. I did it online and it was simple to do. AHS called me the next day and I got the email. The contractor came out fast, and they did a great job on it. It took them less than five minutes to fix the disposal.

My heat stopped working so I went to American Home Shield's website and submitted a claim. The website was very user-friendly. The contractor then came in less than a day and he was very nice and friendly. He told me what he was gonna do and what was wrong with the unit before he fixed it. Since the repair, the unit has been working great. It has been nice and warm. I find having an AHS warranty very valuable because if I didn't have it, I would've had to pay out of pocket for this repair. You should definitely sign up with American Home Shield because they're worth it.

I met people at my work and mentioned that I didn't know how I was gonna afford to pay for repairs and one girl said she and her husband had Home Shield for years, and they've never had an issue with them. She said with me being single, I need that. I had a leakage under my kitchen sink, and that went into my basement and to my bathroom. The contractors AHS sent were great. One had to go to Lowe's three times. He kept getting the wrong size. It was pouring down rain and I wouldn't have done all they've done. They apologized. They respect it being raining coming in my home.

My kitchen sink was clogged and would not clear by any means that I do. I tried to submit a claim for it earlier in November because I signed up with American Home Shield a few weeks before that. I was already three weeks into my plan. I tried to file my claim online at first. I had an account and it showed it, but it wouldn’t let me ask for service. I then called in and I didn’t enjoy my interaction with the American Home Shield rep. I told her I could see myself but I couldn’t get service. She told me that was because I was not live yet and that I wouldn't go live until the last day of the month. I was surprised to find out that the policy didn’t activate till weeks after one initiates it.

My central heat unit wasn't working and I thought the issue was just my thermostat, but it was a little bit more involved than that. The technician got it all fixed and was gone in a relatively short time though. He was good and experienced. I called AHS to submit the claim, but the system was too automated. I had to go through 30 minutes of back and forth with the system before I could talk to someone who could help me. But once I got to talk to someone and got everything going, everything went fine.

I've used American Home Shield a couple times and I'm very happy with their service. We do claims digitally and then the company handles those calls. The experience I had this week was very good too. After I submit a claim, it says they would contact us within 24 business hours but this time, I did it on a Friday and I heard from them by Saturday. So I'm not gonna complain. Plus, the guy who came in was really good. He knew his stuff. The hot water heater had stopped working and it turned out that the thermocouple was melted. He fixed it and was outta here in an hour, and everything's fine now. All in all, American Home Shield is doing wonderful and I would tell others they should have the warranty as well.

Our hot water heater had gone out and its bottom rusted out. My husband made a claim to American Home Shield. The technician came out to verify and see what was wrong. A few days later, the repairs were approved. The plumbers showed up in a very timely manner. They were very kind and did the job very quickly. We were very pleased. We are very thankful that we have American Home Shield. It seems to be a secure, and peaceful back-up to have in the pocket.

My air conditioner wasn't cooling and when I called American Home Shield to submit my claim, it went through the automated system. You push a button if you wanna put in a service request and that was pretty easy. The contractor seemed to be polite when he came. He didn't fix the problem because he told me there was nothing wrong with the unit. Then, 20 minutes after he left, the unit did exactly what I told him it did. I tried to call him and he didn't answer. I texted him and told him that it was doing what I told him before. I asked him if it was normal and he texted me back and said it wasn’t. He said I had to put in another request. He couldn't just turn around and come back. I had to call in yesterday and AHS is sending a different vendor or provider to come out and look at it.

I had a problem with my AC which stopped working. I called American Home Shield and had them schedule a company to come out. The company they chose was Total Air Care, also known as Polar Plumbing, and they came out promptly. However, that was the start of a nightmare after that, taking up almost a month of time.

I have nothing but good experiences with American Home Shield. When there was an issue with the microwave, I submitted a claim for that with AHS online. The technicians who were sent were very professional and polite. They looked at the microwave and tried to repair it. A couple of days later, my wife said it was still acting up. So the techs came back out and realized it couldn’t be repaired, so they suggested the microwave be replaced. AHS got in contact with me and said they would do that. I just a got call earlier today about the microwave and from what I could tell, it shouldn’t be that long for it to be replaced. I have to pick out which one and what style. Once I do that and get that back to them, they would submit it and get the microwave to me. So far, AHS has been great and I'm glad I signed up with them.

I've made two claims to American Home Shield and I did both of them online. On the first one, I had a sink stopped-up in the bathroom and couldn't get it unstopped myself. The second one was when my heater was not blowing hot air and was making a little bit of noise. They had to order a part and the repair took a week. The contractors they sent were quick. They made their appointment, got in here quickly and resolved the problem within a reasonable amount of time. I live in an older house so, I had a lot of things done when I first moved in and I knew that there would be things coming up along the way. I have been with AHS for a year and I enjoy having them. I would recommend them.

We call American Home Shield to file claims and their reps have been very friendly and helpful. We've had claims for the water heater and the dishwasher and also had a problem a couple of years ago with the toilet that finally got resolved. The contractors have been very nice and helpful and the work quality has been excellent.

I filed a claim for a washing machine online and navigating through the website was comfortable. I’ve done it many times. The contractors replied within 24 hours. I had them come right away because of my scheduling. The contractor who came was courteous, professional, and on time. I haven’t had any problems since the repair. I bought the property 10 years ago. The appliances were brand new and I figured that having a warranty was the best thing to do. It has paid off. I have peace of mind knowing that my expense is my copay. I would recommend AHS.

Our garage door came off-track so I went online and told AHS that I needed someone to come out and look at it. They sent a contractor and everything has been good since the repair.

I typically submit claims online. It's easy although not nearly as specific. It's tailored for people who are lazy, and who are not really good at describing issues. The only frustration I've got is I can't provide American Home Shield the level of detail before they decide who to send out and how to address the issue that I'd like to be able to give them, because all I can do is check a box that says 'washing machine's broken'. The online claims process works but I feel there's so much more I could contribute and I don't get the opportunity to.

It was starting to get cold and we were freezing in the second floor of the house. I did the claim for our heating system online and it's faster. We've been with American Home Shield for four years now and sometimes, calling on the phone takes some time. When the contractor came and solved the issue very quickly, he had everything he needed. It was efficient. I will recommend American Home Shield.

My compressor went out on one of my air conditioning units. I called up American Home Shield and then I was contacted by the repair person. They said they'd call within a certain amount of time and they did. And then within that certain amount of time, they came out and everything went well. The technician was great and everything was done properly.

I went on American Home Shield's website and submitted a claim for my heating unit. The process was easy and I was contacted within 24 hours. A guy then came out the next day. He was fantastic and he fixed the unit.

There was something wrong with my washer door, so I called the gentleman who came out for my washer before. He thought that it was the lock, so he replaced the lock but it still didn’t work. He then called American Home Shield. AHS then told me to go down to a dealer and take a look of what they were going to be replacing my washer with and make sure it would fit. But then they didn’t have that washer available, so AHS called me back to say that they were upgrading me. So, I got a wonderful Whirlpool washer and I really like it a lot. It has a steam clean in it and my other one did not. The only bad thing is I couldn’t use my pedestal that I used to have and now, I have to go buy another pedestal because now I have a dryer high and a washer low. All the manufacturers use different connection gizmos for their appliances.

The water heater burst and I filed a claim for it with American Home Shield over the phone. The experience with the tech that was sent out was fine and I had no complaints. The only thing was that the AHS technicians or some of their contractors were sometimes a little overpriced. I feel like they try to increase the rate just to get more money. But everything seems to be working fine since the latest repair.

Customers for almost 20 yrs, we have made approximately five claims and only had minimal difficulty with AHS until last month. We initiated repairs for multiple appliances on 11/9, during that call we were assured that multiple appliances can be included under one work order for a single charge. Although we asked that the initial service fee not be debited until 24-48 hrs after the technician completed svc, it was debited immediately. The 1st technician arrived on 11/15 with only one appliance on his work order. The parts for that repair were not ordered until 11/29 and we were finally told today they will not arrive until after 12/6!

I've had American Home Shield come out and it has gone okay. I typically submit claims online. Most recently, the sewer line is broken and I'm trying to find out why. If it’s not broken by tree roots, they would pay for it. But if not, they wouldn't pay for it. I would have to pay somebody to come out to tell me and then I would tell them. It would have been better if they would just say it, or will come out and figure out why it's broken. Other than that, their contractors have been fine and professionals. They've come out and done what they were supposed to do.

We always recommend American Home Shield to our friends. Recently, we had a problem with our water heater and I went online and submitted a claim. It was an easy process to do with the whole frontend to backend. The repair company then came and since the service, the water heater has been performing better than before.

I requested service to American Home Shield on one of my air conditioning units. It started back in June and the company that they used went twice to my house. But the second time, they find out that there was a bigger issue instead of the first time. My tenant was without air conditioning for at least three months. So, I had requested another company that was closer to my house and then finally, they got it figured out and they fixed it.

There were a couple of valves on our cooktop that became frozen and would not work. We submitted the claim to American Home Shield over the phone and it took four days for someone to come out. The original contractor that came out looked like they were not interested in doing the work as soon as they walked in the door. The claim was denied and they claimed something that had nothing to do with this claim at all. We protested that and finally got the results that we wanted.

Our three most recent claims to AHS were for our air conditioner. The air conditioner was just going hot. This last serviceman said there should be a leak but he couldn't find the leak. So he tested the air, replaced a coil and refilled up the refrigerant. AHS didn't cover that so that had to come out of our pocket. But everything has been working perfectly since he came out. The contractor that was sent out was very sweet, professional and thorough. It's winter and we didn't really need the air conditioner, but it was just nice to know that he came out so quickly and it was resolved in one day.

The coil went out on the air conditioner and the contractor that American Home Shield sent out tried to push us to get a whole new air conditioning system instead of letting AHS do the repair. They also told us that it takes American Home Shield 48 or more hours to reply to a claim. My brother, however, works for an air conditioning company and he works for American Home Shield. He said that was a lie because it doesn't take that long. The contractors were holding out on us. They were trying to push this big unit on us knowing we could afford it.

I was having issues with my air conditioning as it wasn't blowing out cold air. I submitted the claim to American Home Shield online and it was simple to file the claim. The contractor went out after 16 hours. They're informative and made sure that they tell me exactly what was going on. They were clean and conscious about not tracking any dirt. Their service was good and the air conditioner has been working well since the repair. American Home Shield is beneficial and it saved me money with all the issue I've had.

We purchased a house and a washing machine came with it. However, the washer's spin cycle wasn’t working. My wife submitted the claim to American Home Shield. The communications were clear and the contractor that came out was super helpful, friendly, fast, trustworthy, professional and productive. He had a high quality of work and accomplished the task. I would recommend American Home Shield. It gives a peace of mind for appliances for we would never know when they are gonna break. It can be a real pain in the neck when they do and we may not have enough savings so it’s nice to have a system to protect you.

I had a plumbing issue and I submitted my claim online to American Home Shield. Their website was very user-friendly but I wish it could give you an opportunity to make a comment other than just submitting the basic description of plumbing. Doing this will make it easier for them. The first contractor called me immediately and he set the appointment. I explained to them that I own the home but I have a renter in there. I asked them to call her to set the appointment.

I was doing a lot of laundry and the water started backing up out of the drainage area, so I called American Home Shield to have that cleaned out. I submitted the claim on a Sunday and they responded that evening. We had used the contractor who came out six months ago when we had a sewer issue and I was not happy with the person that was sent out that time. So, the company had somebody else sent out this time and he was great, very professional and polite. Respectful that this is my home, he took off his shoes off the floor. He explained everything to me and he was done in 15 minutes. I was very happy with the process and the contractor and I haven’t had any other issue since he came out.

Our heater stopped working and so I called American Home Shield and filed a claim. They handled it well, were very to-the-point and got the claim addressed. The contractors AHS has sent us haven't taken very long to come out - in one call, someone was out here the same day while on the other, someone came out within 24-48 hours. In this heater claim, the repair company that came was very responsive and did a good job - they fixed the problem, were polite, and were in and out reasonably quickly. Overall, we've had a positive experience with AHS and we're planning on renewing our contract with them.

Have the coverage with American Home Shield is very valuable, especially in this town. It was more valuable when I was working because I was on the road a lot and they could get a contractor to come out here. But even when I was around, it was difficult to get a contractor in this town to show up. I’ve been doing most of the claims online if the software lets me do it. But sometimes, you can’t describe it and they don’t have enough options to say what it is that you want done. I’ve got two furnaces in the house, one out in the pool and one for air. If I have a problem with the furnace and then go back with another furnace problem, the website tells me, “You already recorded that.” I don’t have an ability to say I’ve got another problem with the furnace if I have one of those claims already underway.

American Home Shield has a user-friendly online site and I used that to file a claim for my water heater. Their contractor then sent me a text that they will contact me within the next two days, and they did. They set up an appointment and their guy showed up on time then took a look at it. Apparently, it was a leak in the roof and the water was falling on the water heater, so it was external to the actual water heater, and there wasn't anything they could do. So he was just here 10 minutes, still we paid the $75, and I think that's something that could be changed. Other than that, AHS has sent contractors that also did well. We had techs for the AC thermostat, they came out twice and they fixed it.

We have American Home Shield as our home warranty provider for four years and they’ve been great for us. It has definitely worth the investment in. They’ve been pretty responsive, and the technicians have all been pretty good. Recently, our hot water heater stopped working. Someone came and took a look at it and he said he fixed it. Then it stopped working again. So I resubmitted online again. And that’s when they told me that they had to replace it, and they had to order the part.

Our washing machine quit working. I submitted a claim online with American Home Shield and they responded immediately back to me. They sent One Choice Appliance out to service it then the service people called me within an hour and I set up the appointment. They wanted to come the next day but I wasn’t available so we set it up the day after that. When they got out here to service it, repairing it was going to cost more than what the appliance was valued at, so they replaced the washing machine. They bought me a front-end loader with the same cycles that my Maytag had on it. I’m very happy with American Home Shield and I could not ask for anyone to be any better to their customers than what they are. I would recommend anybody buying a home to buy that protection from them.

American Home Shield does good work and I've had a fine experience with them. When there was a problem with my refrigerator, AHS replaced it. Also, I do my claims on the internet and the navigation is good.

I submitted a claim with American Home Shield for both of the air conditioning units in the Florida house. Everything was fine and going perfectly. The techs had to change a part and they couldn’t do it while I was there. Then I had to leave on an emergency yesterday. They were supposed to come and install the part today, but I said I had to leave, so they told me to give them a call when I came back. I said I would be back, then I would call them, and they would come and install the part.

I had an electricity issue and I went online to submit a claim with AHS. The tech they sent out was very professional, very nice, and took care of the issue even though it wasn't a covered issue. He said he couldn't do it because it was not covered by the warranty, so we contracted with him to privately do what we needed and his work was excellent. However, in Phoenix, when my AC goes out or something goes wrong with it, I have to wait up to four days to have somebody come to even see what's wrong and that is awful because my house will get to be 100 degrees. But other than that, I'd recommend AHS to others.

The furnace wouldn’t come on and I submitted a claim with American Home Shield online. Somebody responded very quickly and was able to send a technician to our home within 24 to 48 hours. The techs have been very helpful since they addressed the issues. However, I would like AHS to have an online feasibility of letting me describe that I have one or two furnaces and I need the serviceman to look at both of them. Their website didn’t have a place for me to put that. If there had been a place to put that comment in, then I wouldn’t have to call back and ask another company to come out and look at the second one.

My husband called American Home Shield to submit a claim for our water heater as the water wasn't coming warm enough. The contractor sent me a text message with an appointment and it took them less than 24 hours to come out. I had my husband on the phone talking to the guy that came over, explaining to him the problem on the water heater. When the guy got here, he went upstairs in the attic. He wrote down what he did on the water heater, said that everything was okay and it's functioning. He gave me the paperwork and told me that there is a 60-day warranty on it.

I filed a plumbing claim with AHS online and it was a fine experience. The website was user-friendly. I’ve been using it for years. The contractor was here and gone within 10 minutes. However, the fixture wasn't covered. We went out, bought the fixture and put it in ourselves to save $130.

American Home Shield is fine in all respects except when it comes to replacing water heaters, they mislead you and I'm not too happy with the procedure. They tell you it's an insurance policy, but I've had two water heaters replaced. They came out for one, and it didn't need to be replaced. I always end up paying $400 to $500 for the replacement and they call it code enhancement, but it's not. The last time, the guy said he'd have to do some work, which was essentially the work done to replace the water heater.

The people at American Home Shield are wonderful whenever I call to submit a claim. I know other people that have home warranties where they paid for the warranty and they don't get anything out of it. With AHS, there's no hassle. When I couldn’t get the outlets to work, the contractor that AHS sent out went through and tested them all. There was a light switch that we thought went to a different thing on there, and it fixed the bedroom one. Then in the basement, it took him a while but there was a GFI on the outside of the house that had tripped the outlet. The repair made the outlets work, which was a good thing. I was very pleased.

I'm pleased with American Home Shield. I use the warranty for my rental house and I get my money's worth out of it every year. If I have to submit a claim, I just call the American Home Shield phone number. There was once though that I was on hold for about an hour. That wasn’t good but that’s the only complaint I have. American Home Shield even contacts me and the tenant so it’s really nice. That’s what needs to happen and it didn’t that much to get that organized. American Home Shield has already sent people out there twice this year, once for plumbing and once for electrical. The garbage disposal was replaced and then an electrical problem in the patio room was fixed. I was really happy. There was another time for a leak but they didn't find anything wrong.

I had a garage door that wasn't functioning correctly due to a bad fuse within the motor. I called AHS and the interaction was good and didn't take too long. Everything has all been working fine since the repair. The garage door guy did a fantastic job and he was great to work with. I also had pool pumps that were leaking and faulty. After the repair, the pool pump still leaks a bit periodically, but it works all right. It'll be fine for now. I work for a contractor myself and the way these guys conduct business is all very good. Having AHS is a good investment and a good idea, especially for a new house.

American Home Shield is the worst. I’m on hold right now and have been waiting for them for an hour. It’s ridiculous. They have around two hours wait time then when the reps get on the phone, they act stupid like they don’t know what you're talking about. You ask for a supervisor and you gotta wait another hour. They disconnect your call and they never call back. They are horrible people. They take your money and don’t give you anything for your money but a hard time. They charge you for the contractor before the contractors come. With my refrigerator, the guy came but never looked at my unit, and I still got charged $150. I called AHS and they said they would send somebody else. That other person came but did not look at my unit either. They charged me $320 just to go upstairs and fill the refrigerator up.

I called American Home Shield to submit claims for the clogged drains and I thought the other one was a valve problem. However, it turned out to be the innards of the toilet itself. Then, I had an AC problem where the thermostat went blank. The contractors were very good, knowledgeable, polite and they took care of the problems.

I’m really happy with how American Home Shield's system works. I can place a claim online and I don’t have to worry about being on hold and dealing with people on the phone. I just type in what’s going on with the problem, and it gets it take care of. I made a claim online and as soon as AHS got the claim, they got a tech out and the tech got me taken care of. It was just a couple days in between the tech getting called out and getting here. The heater in the house was not kicking on and the tech had to replace some diodes and reset them. As soon as he did that, the heater kicked on and started working fine. He showed me what needed to be done, explained to me what he was gonna do and why he was gonna do it. He made sure that I knew what was going on the whole time. He also showed me how, in case it happens in the future, I can reset the diodes.

The ice maker stopped working on my refrigerator. It would stop making ice cubes and it wasn’t getting cold in the fridge part. It was all messed up. The milk would go bad in a couple of days then the stuff in the freezer would melt. I submitted a claim online with AHS and it was easy to do. Unfortunately, one guy came out four or five times but he couldn't fix it. He gave up then AHS got these other guys who knew what they were doing and fixed it. They were all good. It was the stuff that took so long but it did get fixed.

On October 31, 2018 my washing machine started smoking and it smelled like burning rubber, I turned it off and called American Home Shield. After being on hold for 1 hour and 50 minutes, the representative said she’d arrange for a contractor to call me. Impressively, they did within minutes. The contractor came out the following morning and said that it could not be fixed and needed to be replaced. That afternoon, I received a call from another contractor that said they were my second opinion and said it would be a week before they could come out. Contractor number 2 comes out and says he can fix it. 2 1/2 weeks later it wasn’t fixed and after calling AHS found out that the parts had just been ordered the day before and would take another 7-10 days to receive them.

To: CEO of AHS ONLY. This is not owed per Lynn in billing, located in Georgia. Your company owes us $150.00. I will turn you in if you continue harassing us and do not return the money. You now also owe us what is left of over $500.00 that we paid for our home in Ohio: **. You have received a quote from Anytime Home Services for a Hot water tank at our AZ home... **. I expect AHS to honor this quote-paying it in full... My husband, James has heart issues... as he has tried to reconcile the issues regarding the hot water tank. Due to the stress he has endured he has been having chest pains. I can only hope he does not have a heart attack over all the difficulty AHS has caused him. I expect the CEO to call my husband to apologize for the poor customer service AHS has provided.

We've had American Home Shield warranty since August and it was provided when we bought our condo. We had a problem with the refrigerator and filing the claim online was very simple and quicker than filing over the phone. I scheduled a visit and got a call back where it was said that the contractor would be out within a day or two. The contractor came out, looked at the problem, assessed it, and had it resolved in a really short period of time. They were terrific and there were no issues since. American Home Shield was great and the vendor that they sent was outstanding.

The rinse cycle of our washer was not working. I submitted a claim with American Home Shield online and if you've got two brain cells that rub together, that's easy to do. The contractor that came out to service us was Sears. Their technician was very nice and thorough. He knew his stuff and how to do the repair, and he got in and did it. He did it right and didn't lag and lollygag around. Our washer has been working fine since the repair. AHS is doing a good job and living up to what I pay for.

I filed a claim with American Home Shield online and it was super easy. The contractor came to pre-season check my furnace and the guy was very pleasant. He did everything he was supposed to do and did it very quickly. The contractors usually come out the next or they call the next day and I'm very satisfied with their work. I just wish it was cheaper but other than that, I'm very happy with American Home Shield's service.

I usually call on the phone to file claims and in all those times, my very first encounter with American Home Shield was very bad and disappointing. The water heater had burst and I was out of state. I was up in the mountains that time, I had no internet access, and I had to drive down a really bad road to get to a phone that would work. I called and waited and waited and waited and couldn't get through to them. I had to go ahead and have it fixed then I tried and tried to retroactively get them to deal with it, but they wouldn’t have anything to do with it. But after that, it’s been good. I had a claim with for the refrigerator in my rental property and calling in for that was easy then Gulf Appliance Repair came out. I've also had excellent interactions with American Home Shield contractors.

We received a notification from American Home Shield that we should get our furnace winterized or checked because we just moved in and everything. We did that. AHS selected Schramm Plumbing, Heating, & A/C to come out. The contractor was very nice. He was very good, efficient, and friendly. He checked everything and made sure everything was in working order for the winter. We would use him again. It was very easy on the whole.

I mostly submit my claims to American Home Shield on the phone and their reps have been very good and very helpful. They send a technician within one or two days and those who came out have all been professional except for one who said something to me and AHS. I have my house and two more townhomes with AHS. I recently filed a claim to them for our fridge that was not working. The contractor who came out was good and prompt. He checked the fridge and he saw that we needed to replace the part. After two days, I got a call that AHS decided that the part is not available. They offered me some money wherein I can buy a fridge and bring it to my house, and they will pay for it. I've had AHS service for about five years now and I'm pleased with them.

When I had an electrical problem, I submitted a claim with American Home Shield. The claim process had been easy in the past. This time, an account representative oversaw that the issue was taken care of. But I still have an ongoing problem with one of the technicians, Flory. When he was sent out the first time to work on the air conditioner, the drain hose needed to be cleaned out and he only did it halfway. A few days later, it backed up and damaged my ceiling, wall and carpet. I spoke with the AHS reps about this but they said that I needed to deal with Flory. But other than that experience with Flory, I've had excellent service and feedback from AHS.

I had an electrical issue and the garage door wouldn’t open or close and the lights all of a sudden went out. Everything went out on certain areas and I just bought this house, so I didn’t know where the problem was. I called American Home Shield and told them what was going on and they sent out an electrician. He was very professional, went right to the source, and did some backchecking. He found out that there was a neutral and a light that worked fine and that it was just a loose neutral and this was the issue. He was able to take care of it and everything has been great since.

I’ve got a few friends who are using American Home Shield and they said it’s a great warranty. I got a little bit fed up with my previous warranty company in their customer service and the technicians that they would send out to the house. Talking to American Home Shield and the variety of experienced technicians that they have, I went that way and so far, so good. In my first experience as a new customer with American Home Shield, I have no issues and I was very satisfied. I had an issue with my HVAC where the power supply to the compressor went out. With no AC in my house, it was hot. I filed the claim online and it was a straightforward experience. The tech who was sent was good and he actually dealt with my wife but I was able to talk to him since we did a three-way phone call. He was able to isolate the problem and fixed it relatively quickly. I had the HVAC's problematic part replaced, which restored my upstairs AC unit.

I had a problem with the garage door opener and I had a good experience in the claim process with American Home Shield. I called them and the customer service was fast and quick. They sent a technician from Lake Anna Doors to check it out. At first, they couldn’t identify the main problem ‘cause I had claims for the same thing for three times in the past six months. But the second time, they were able to fix it. My demands are met even though it was overlooked at first and they couldn’t fix it. I had to resubmit the claim and go over all that stuff. I don't know if it's gonna happen again or not, but American Home Shield should talk to their contractors to look at the problem and see what the main problem is. It might not be the problem that the customers put the application for or reporting the problem, but it could be a different issue. Overall, I have a great experience with American Home Shield.

When our oven wasn’t working, I went online and made a claim to American Home Shield. The contractor texted me and we scheduled an appointment, and they were able to come after a few days. They evaluated the problem and they said they would need to come back with someone else. They came back and they said they would contact me to tell me details of the problem. They never did. I received an email from someone saying that I would need to make another appointment with another provider. So, I requested another service and I didn’t have to pay again for the fee that I pay every time. The new provider came right away the same day. He evaluated the oven and ordered the piece. When he came back, he took care of it.

My water heater element was damaged and I filed a claim for it the next day. American Home Shield's rep was very helpful and the contractor who came was very knowledgeable. When I bought the house, I didn’t realize when the home inspection was done that the water tank was extremely out of regulation very badly. I had to put in a new tank and redo all the wiring and everything else because it was so far out of code. I figured that the heater wouldn’t be covered under the insurance. But it was a good thing somebody came to take a look at it because the element was out and it was fried bad. The water tank is from 2009 so it’s already almost 10 years old.

When my air conditioner broke down, it took almost 10 days for American Home Shield to resolve it. I live in Florida and it is over 90 degrees every day. I have kids in this house and was fighting with them. The first people came and said it was just a minor wire and that it was working fine. They called me while I was at work, and then I came home, and it was not working. I called them back and they said they couldn't come back for another three or four days. So then I called AHS and told them not to send those people back to my house. They sent a person from another company and he said that the motor was gone. I started crying because it's 90 degrees every day. We were putting portable air conditioners in the window to cool off my house, which is big and it could not do it. The guy felt bad for me, so he told his workers to find the piece of the motor for me. They came back and put it in the very next day, which was really good.

My son was telling me that the AC wasn’t blowing cold air in his room so instead of me changing out the thermostat which I already knew was the problem, I put in a request to American Home Shield so their contractor can also look at it as well. Their contractor, Comfort First Heating & Cooling, dropped in a basic gray thermostat but I don’t even think it was comparable to what I had already. I asked him about it and they did check it out. But for my son’s room, they weren’t able to do anything so I was a little bit disappointed in that.

I made a claim with American Home Shield last week for our refrigerator. The icemaker was not working. The gentleman came out, said we need a new icemaker and it will be sent to us in about 10 days, and we haven't received it as yet. He was very nice and he was a day early. He called and said he was in the neighborhood and asked if he could come in, which was fine. The price is a little high, but I would recommend AHS.

We had some plumbing leaks and the dryer quit working. It was making a noise and we had to call American Home Shield twice. We talked to a live person and the interaction was very good. They sent somebody out and immediately took care of the problem. The contractor fixed the dryer but we had to call again for the leaks. It will be in a couple of days before they can get out so we can’t use one of the showers. Nevertheless, he did the work. We were very impressed with them and we would recommend them. AHS was there for us when we needed them and so, we were very satisfied with them.

We had an issue with our outside HVAC unit so I submitted a claim to American Home Shield over the phone. The contractor came out and the part is supposed to be here Thursday or Friday. It has been a good experience with AHS so far.

I couldn't use my kitchen sink because of the faucet and I might be put on hold for 10 or 15 minutes on the phone, so I filled out a form for my claim with American Home Shield. After four days, the contractor came in, told me when he was done and our interaction was straightforward.

I had two claims in the last month and a half and it was not the most pleasant experience in the world. I've always preferred calling in the claims over the phone than online since it's more personal. The claim that was done from my house at Dandridge Drive for the garbage disposal was perfect. The guys were in and out, great, and professional. However, with the company that American Home Shield used to fix my dryer for my rental property in Pennsylvania, the guy who came out said that he knew what the problem was. When he said he fixed it, something else happened. He broke something putting it back together. So then, they were gonna charge me another $100 service fee for him to come out ‘cause they said it was a different issue, which clearly wasn’t. It took him three weeks to come out the second time and when he did, the washer doesn’t really work as well as it used to. I let it go ‘cause it's such a pain and so that wasn’t super great.

A guy I know in real estate recommended AHS to me so I got a policy when I bought the house last April and I’ve been satisfied with them. I had them out here twice. Typically, I use their website and schedule it. I would then pay a flat fee and then they would take care of the rest. The contractors they've sent out have all been cooperative, nice, polite, clean and professional. And so far, the stuff that they've fixed are still fixed. The most recent one was for the vent hood over my stove. The motor had gone out on it which they replaced.

My hot water heater failed and it had to be replaced. I went online and requested service to American Home Shield and unfortunately, they dispatched a firm out of California. So, I paid my $75 fee and that was sent to that firm in California. When I called the next day to find out when the service was gonna happen, the firm in California said they don’t service Arizona. They turned it back to American Home Shield and they picked a local company in Arizona. It took two days to get them out.

AHS is the only one I would choose and I wouldn’t have another warranty company. I would probably go without a warranty if I didn’t have AHS. I've had them, for 10 years and I trust them. They are also rated number one on the internet. I call and set up an appointment for somebody to come out for my claims. I pretty much know what's covered before I call. When my washer wasn’t working, AHS sent Early Bird Appliance Repair Company which is one of the best companies I've ever had come out. They had been to my house before to fix a fridge. I would recommend Early Bird on anything.

The second company that AHS sent out to do the water heater did a great job, but the first one really messed it up. The first company came out and said the water heater wasn’t leaking and that the leak was coming from somewhere else. We then hired a plumber who came in and said that the bottom of the water heater is completely leaking out. We ended up having to pay $400 out of pocket, plus the service fee and another call from AHS. The interactions with the AHS reps were great though.

I’m having some problem with my refrigerator. It was not working, but the service of AHS was excellent. Everything was fine with their contractors. I had no complaints whatsoever and everything has been working fine ever since.

Our microwave oven stopped working. I opened a case with American Home Shield for the repair of that appliance. I opened a ticket online for the problem and they assigned me to the contractor that will perform the repair, but I also made a phone call to AHS to find out something. We were rendered the service and I paid the fee. The GE tech that came out was very professional. He had to order some parts and he came back after a week when the parts came in. Everything has been smooth and perfect since the repair. I could see that the case was open for some time, then finally it changed to closed status. I would definitely give a positive feedback for AHS based on my recent seamless experience with them.

American Home Shield has been okay, but it's a little difficult when you need to make some changes online with your claim, because it would just direct you back to call. There's no place where I can put comments, so I have to sit online for 30 or 40 minutes. That part of the process needs to be looked at. When I had a claim for the hot water heater, the service provider that American Home Shield sent was the worst that I've ever dealt with. I still do not have my hot water replaced. They have $335 of my money that I had to pay upfront before they gave me an appointment when I called to change the appointment. Then they said I had to pay another $100 upfront before they give me an appointment. I never paid for services beforehand. So I asked yesterday for American Home Shield to give me another company to deal with.

For convenience, I usually go online to submit a claim to American Home Shield. I’ve been using them for six months and we’ve called them a few times. I have no issues at all with the reps when I’ve spoken with. I have some other friends who had other home warranty services that didn’t work out quite well. So, AHS is great.

The AHS rep's customer service was excellent. She said she would do what she normally does and had gotten somebody out here. She was really nice. The contractor was excellent too. He was really explanatory, nice and professional. He tried to catch the issue. The AC would be good most of the day and it would be blowing cold air. Then it would blow warm air, usually at bedtime. When the heat comes on, I don’t think it’s blowing cold air, but it is supposed to be hot. The AC unit was also heating, which was outside, and a fan motor was replaced. I’ve told people how good AHS is.

Be prepared to stay on the phone for hours! We decided to use the service to rekey our new home. I was set up with a contractor that never picked up their phone. I requested a new contractor - but was never given one. I called and requested a new contractor once again and was told there wasn't one available but that I could use any contractor and they would reimburse me for the amount I pay them as long as the contractor I use calls them to give them a quote and have the service approved. With their current hold times I knew this would never happen.

AHS is working with crook companies such as Live Green Plumbing Services. I placed a complaint against Live Green Plumbing Services with AHS. I called AHS customer service several times, shared my concerns regarding this company. They promised to take care of the issue. They did not. I am canceling my membership with AHS.

I have had two experiences with AHS since purchasing a warranty in August. When the refrigerator wasn't working properly, the technician who arrived was not informative or easily understandable. After waiting two months for parts that were backordered, I canceled the repair and opted for replacement in order to have a functioning refrigerator. The technician did not call me to inform about the delay, I repeatedly called him for updates as weeks went by, otherwise I would still be waiting for to hear from him about parts.

This is a very negative review, but completely justified. I want to make sure no one else is stuck with the worst home warranty and service ever. Our water heater broke on Saturday, November 24 and my husband put in an order the same date. We were contacted the following Monday and had an appointment set up for Tuesday. After the appointment, we called American Home Shield that evening to try and schedule replacement. We did not receive confirmation to move forward until Wednesday night when we told them to proceed and order our water heater.

I've had a claim filed since 11/7/18. The tech came out, called AHS on speaker and nothing transpired. I had to call both AHS and the contractor company to have them come out again and do an estimate on the cost. That was on 11/20/18. I still have heard nothing back and the service is for a gas furnace in Michigan. It's been below freezing for almost a month now and we have no heat. I would not recommend American Home Shield to anyone and I'm thinking of calling the Better Business Bureau.

AHS has generally been great. But recently they sent us an awful "plumber" who had no idea what he was doing. Said he could not fix it, mis-diagnosed the problem, then waiting too long to file his report (during which time we had our hands tied and could not send out a second opinion). TURNS OUT THIS PLUMBER IS NOT LICENSED!! His incompetence caused a giant chain reaction, which lead to over 1k in damages!! AHS is refusing to cover this cost, because they say they are not responsible for secondary damage. EXCUSE ME - THEY SENT US A FAKE PLUMBER and it is BECAUSE OF HIM that we had the damages! When we signed up with AHS we were told that they screen and do a background check on all their vendors. We expected quality and I feel they should be held accountable and responsible for the damages caused.

I had an issue with my furnace and I submitted a claim with American Home Shield. Within a day or two, they sent out Sweet Mountain Air Cooling & Heating and their tech did the fall tune-up for the furnace. Then he turned it on and it worked. But I haven't had to use it since then. In general, if people ask about home warranties, I always tell them what I have. I have kept my warranty with AHS for six years straight now and I had it on my other house before I got there, so that says a lot.