American Home Shield Reviews

My refrigerator broke 3 weeks ago, turns out a fan needs to get replaced. 3 weeks later and I'm still waiting. While Home Depot carries the part I'm not allowed to go and buy it and have to wait. I have since gone out and purchased a new fridge (which of course won't get reimbursed). I'll come back and write another review once they repair the part. Who knows how long it will take.

American Home Shield went out of their way to contact me about my review and service. I found my own vendor who resolved my water heater issue and American Home Shield reimbursed me for the payment. I appreciate that they went out of their way to resolve the issue. I do hope that they consider having more vendors on their list so that home issues can be more easily resolved.

I put in a claim with American Home Shield for a leak under the drain of our bathroom sink and they were supposed to come out this Tuesday, for their third attempt, to try to fix it. They can't seem to get it completely sealed so they ended up changing out the whole faucet. But they didn't properly seal it with the new gasket 'cause it still had to connect the old part of the sink to the new piece which still had the leak right where they were connected.

Our hot water heater had gone out on a Saturday morning. I submitted a claim to American Home Shield over the phone and the process was fine. They used Prime Plumbing. We called David immediately and he said they'll get it taken care of through home warranty. Then he called us back and said the soonest they can send somebody out is on a Monday. So we went the whole weekend without hot water, and there are two minor children and an elderly senior citizen who live in the house.The person came out on Monday at the agreed scheduled time, between 9:00 and 11:00, but was not prepared to fix the hot water heater. He just came to look and see what we needed. We knew we needed a new hot water heater. The guy wrote up an estimate, sent that back to AHS, and then they called later and said there are some things that they won't cover. The bill was over $1,700.

Our garage door opener stopped working. I went online and filed a claim with American Home Shield. The company that came was able to fix the issue and the garage door opener is now working great. I wouldn't not have American Home Shield. I've already referred them to my neighbors and they've all gotten them.

The air conditioning wasn’t blowing cold air and at the time, it was easier to submit a claim online to American Home Shield. They sent someone who was a short time out and I had to call AHS back. They were responsive and got the people on the phone. Everything happened the way it was supposed to. AHS is the greatest service around and I will never not have them. I didn't even know it existed.

We submitted a claim to American Home Shield for our heat that was not working. The guy who came out didn't feel comfortable to go under our house and requested that we have something done, so we had it done. Then just a couple days after we had somebody come out and spray the crawlspace, they sent out our usual person who we like a whole lot. He's always really nice and super fast. Since the repair, our unit is good and we haven't had any issues.

I called American Home Shield when the dishwasher wasn’t working and I had a good experience with the claims rep. The contractor was very good. He was on time and he knew how to do what he did. Since then, everything has been fine. American Home Shield did what they said they would do but they should add some more to know more than repairs.

I submitted a claim online with AHS easily and Sears came out four days later. They checked our refrigerator out and found out that there was something wrong with it that couldn’t be fixed. It was very cheap. The tech was a real nice guy and it was handled like it should be. AHS has done what I needed and it has been worth the money.

It's been pretty good with American Home Shield. The last time I filed a claim, I worked with Pipe Solutions. It was a great transaction with them. They responded within 24 hours, set up the appointment, came in and fixed the issue. The repair was done correctly and very smoothly, so there were no issues. It was great and I’m very happy with it.

The customer service at American Home Shield is great. They take my claims and call the contractor company for me. I don’t even have to talk to the contractor because AHS calls the contractor company and then they call me back and tell me what's going on. The air conditioner contractors were great. They were very pleasant and helpful. They told me what was going on, what to look for and how prevent it from happening again. My most recent claim was for my dryer wherein the clothes weren't drying, and I wasn't too impressed with the contractor for that. Still, AHS is definitely worth it. It seems like since I moved in here, it has been one thing after another that's going wrong and I'm glad I have them, even for the dryer to have somebody come out here and fix whatever they did. I would definitely recommend getting it 'cause you never know what's going on and how long these things have last been serviced.

It's easy to submit claims with American Home Shield. I call them and then they send up the work order. They find the company that’s in my area and then they send someone out. That somebody may come out or call that same day or call the following day. So far, the people that came out have been fine. I had a garage issue that AHS didn’t fix. They said it wasn’t covered under the warranty. Other than that, the small repairs that they've done were all good.

Alpha Appliances came through AHS and then they sent the report of the stove. They couldn’t get the part so I ended up calling American Home Shield and they sent me a new stove out. I had to pay to have it put in because Alpha said they didn’t install. So I just went ahead and paid to have it installed and I’m good with that. Alpha came and did some other stuff here. They’re a real reputable company. They show up on time and they do what they need to do.

At the end of the summer, my washer went out and I needed for someone to fix it. I submitted a claim to American Home Shield over the phone and it was quick and easy. However, it started out to be a problem. The first one never answered their phone and I was told that they would call me some time but they never did. I would never deal with those vendors anymore. I called back AHS and one of the ladies stayed on the phone with me until everything was resolved with the first vendor. She would not get off the phone and called from one place to another and made sure that everything was happening in a decent order. Once she got off the phone, it wasn’t even 45 minutes before that vendor showed up at my house. The second contractor was very professional and very timely.

American Home Shield had someone come to fix the dishwasher. There was no water coming into it and they replaced a valve. The technician did a very good job and I was well pleased.

I’ve always talked to a live AHS representative and they’ve always been nice. I filed a claim for a leak under the sink and the contractor came really timely. He was really nice. He knew what to do and did a good job. Everything’s working fine now.

I submitted a claim online to American Home Shield and I had no problems navigating through their website. I was notified the same day by the contractor, Valley Lock and Key and then, they came out the following day. They were very pleasant and asked me what I wanted done. I told them and they changed the locks. I’ve had a good experience with AHS and I will recommend them. I’ve had other insurance and warranty companies and AHS has performed well. The house was a new purchase but the infrastructure was not new so it’s good to have a little insurance on it.

We had some outlets that weren’t working properly. I submitted a claim with AHS and it was easy to do. Then they promptly sent out the contractor, South Mountain Electric Service. The techs were great and since the repair, everything has been working perfectly fine.

I had been with TotalProtect for years but it seemed like every time I called up, it was waiting and waiting. Then they would send out different companies every time and it seemed like they didn’t know what they were doing. One company showed up and they weren’t even dressed professionally. I was really concerned about having them in my home. I didn’t know where TotalProtect got those guys. On top of that, TotalProtect replaced our original stuff, our good stuff, with the bottom-of-the-line junk. Then we had been flooded out and we had the house redone. So I decided to switch. I asked my neighbor how American Home Shield was and he said he had no problems at all. And this is the one to go with.

I filed a claim online to American Home Shield for a microwave exhaust flap that was broken. Their site was good and I had a guy came a day or two after. With my experience in submitting claims online, I sometimes don’t have a choice of the people that are coming to the house to do the fixing. It was automatically given. But so far, all those people that came did a good job. This is the second time Tom came to our residence. The first one was for the fridge. He’s from GE and he’s a nice guy. The service has been quick and I appreciate it. So far, everything is doing good since the repair. I’ve been with American Home Shield for quite some time and I used to get a $50 discount but now, I only get $25. Nonetheless, it was very much appreciated.

I went online to submit a claim to American Home Shield for my garage door opener that failed, it wouldn't go up or down. The site was reasonable and the guy that they sent was friendly and knowledgeable. It didn't take long for him to figure out what the problem was. He had to replace a couple of circuit boards and he had the parts with him. Since the repair, the garage door opener has been working great. We've had AHS claim four times over 10 years and our experience has always been satisfactory.

Everything has been great with American Home Shield. Every time I’ve used the service, it’s pretty quick. The longest we’ve waited for our turnaround was a week and that was just ‘cause they had to order parts. It’s worth the money. Making a claim was a pretty simple process. I just went online, put in a claim and then the repair guy came out within 48 hours. The website is user-friendly and easy to use. Also, the repair guy was awesome. Even though it turned out that nothing was wrong, he showed us why the refrigerator was acting like it did. He took time to explain how to take apart the freezer drawer and clean it out. He was very helpful.

We bought a home recently that included American Home Shield, immediately saw the reviews on ConsumerAffairs and Facebook under "community" postings were very unfavorable. The only way it seems to be heard is here, to have AHS respond, so we are doing it now. As new customers, what we realize is the company seems to have gone downhill rapidly. First, we tried to get on the phone with the company last week and it didn't work, were on hold several times to no avail. Then, when we went on a chat with AHS on Friday afternoon, things were better but a lady named Michelle assigned us contractors. Then, when going online to check the account all weekend, it was down, couldn't call as it gave an error message and said they had "Technical difficulties" and then the chat didn't work at all.

Every call to American Home Shield is a minimum of an hour long wait to talk to a customer service rep. Today, after one hour and forty five minutes I was disconnected! They need to have a dedicated phone line option for customers with existing issues. You should be able to leave a call back number if their wait time is going to be ridiculously long. They sent an incomplete work order to the vendor which will affect my replacement microwave installation. I have to call them to correct their mistake but have to spend my valuable time waiting on the phone. This after 8 service call and fixes to my microwave and it breaks again within 2 days. Guess what, people have jobs and family to attend to. AHS doesn't care that they ruin your day over and over. Worst customer service ever. I will be changing home warranty companies when my contract is up.

On Friday November 16, 2018 at 7am I received a phone call from the service contractor (Ideal Plumbing in Las Vegas) to let me know that the 8am to noon time was not convenient for the service technician and they would arrive between 2pm and 9pm; a 7 ridiculous hour window. I did not agree but they said they had already changed the technician’s schedule.

I opened a call with AHS on September 25th 2018 and to date (Nov 19 2018). Still refrigerator issue is not resolved. They deducted $125 as copay after first visit. Different firms came and attended but said we don't handle the seal cooling system - then GE came (GE Refrigerator) and they declined saying it was attended by another firm - we have made attempts so many times (at least 15 - 20 calls in last 2 months) to AHS but no luck - we feel extremely frustrated that we have been paying AHS monthly membership fees and it has been no good - the wait times on the calls are excess of over an hour or even two. Very disappointing. If someone can help advise, how we can get help, please let us know.

Water heater not working but getting power. (Monday) My heater had a built in Energy Management Console. I called American Home Shield/Home Warranty, and they sent out a technician/plumber 2 days later. Dennis showed up, (Wednesday) looked at water heater and said "this is old. I am going to put you in for a new one." That evening American Home Shield called to explain that Plumbing, electrical, etc. was not covered so it would be $494.00 paid to APC. Was not happy, but needed hot water. So (Saturday) I had not heard from anyone, so I called American Home Shield.

Every time something breaks in my house I shudder not because the thing is broken and the trouble we will face but the hassle I have to go through every time. Just to give an example. My attic fan broke. I reported to AHS on 10/25/2018. The electrician comes. It is not fixed. I call again. The guy comes and says that the motor needs to be changed. Today is 11/19 - almost a month, my fan is not fixed. Calling AHS is never a pleasant experience. I have called AHS on 10/25, 10/31. 11/13, 11/15. Every time the wait time is somewhere from 30 to 45 minutes.

This company has very poor customer service when it comes to situations outside of their "box." I have been a customer of 7 contracts (my own and rentals) with some being for more than 11 years in length. While most situations can be handled quickly and well, sometimes one may be an exception to the "rules" and result in lousy customer service. That happened to me on a recent service call to my home regarding a plumbing leak. First, it was "mislabeled" by their server that it was a "slab leak," when it was a leak from pipes within the wall and not under the floor. I was concerned about their server and asked to find my own (and be reimbursed by them). Thus began a "nightmare" that involved multiple encounters with them that were absolutely terrible.

I contacted AHS on Saturday to try to get a plumber to fix my garbage disposal and a drain leak in a bathroom sink, both listed as covered items in my warranty. I had a very hard time understanding the customer service representative on the phone but I believe they told me that their system was down and could not enter service requests but would write down the information and enter it when the system was back up and running. On Sunday I tried to call again for a service request to fix my plumbing issues and was repeatedly put on hold by the automated system, told my wait was either greater than 30 minutes or greater than one hour, then the call was promptly dropped. Online didn't work either.

Awful... awful and awful. I called on a Friday and they couldn't find anyone to come out. I was told I would receive a callback in 30 mins to 4 hours. 24 hours later I still had not been contacted. I had to call back and it took 30 mins each time for someone to answer. I was hung up on 3 times in a row. Their call center is overseas which may be part of the issue. It is not based in TN. Finally a tech came out 3 days later and had to order a part and there is still no heat 5 days after call.

The tub was clogged up. I submitted a claim by phone to AHS and they cleared it. The contractor who came out was was very professional. Everything worked out well and I would recommend American Home Shield.

AHS has been a horrible home warranty company. I can't wait for my contract to end so that I can find a company who actually cares if issues get fixed in your home or if the companies they contract out are held accountable when they damage appliances. AHS has the worst customer service, I have set waiting to get through to them for 45 minutes before my call was ever answered.

I placed an order to have the stoppage in our plumbing fixed and our ice maker in our fridge. They needed to be processed by 2 different companies at a $75 fee for each. They were to take the payment for services that same call. The plumber contacted us and fixed the stoppage. We didn’t hear from anyone about the fridge at all. We received a call from AHS about renewal, he informed me that our account was past due for the payment that should have been taken. I told him it was supposed to have come out the day we submitted the work orders and also asked him about the ice maker repair ticket. He said it was submitted wrong and that he’d have to transfer me and they could take payment and look at the ticket.

American Home Shield is good and I would recommend them. I've never had a problem with them. In fact, it's very easy to submit claims. I did the most recent one over the phone and the contractor went to my rental property for some air conditioning problem. They were very good. They got it repaired in one visit and the unit has been great since.

I put in a claim for AHS to have someone come out and check out the heater on the pool. It wasn’t operating, and it needed resetting. The claims process was simple and the contractors were all professional and quick.

The last claim we had with AHS was for our air conditioning unit. I put in a call and they called me right back and set up an appointment. The vendor came two days later, and then found the problem and fixed it. It was a very good service. I usually go online and put in the claim and they’ll call me right back. Whatever vendor they assign, they’ll call back. And then we’re in touch and I have a local name. Afterwards the vendor will call when the appointment is set up, and then they call when they get to the house. It works out real well.

Right now, I’m enjoying American Home Shield. I had a dishwasher and my furnace checked, and once the chat put up my first claim, the other one came through straight online. Once it was all set up, it was very easy. The techs that were sent out were very friendly, helpful and knowledgeable. They came back if needed and everything was fixed, so it was worth the money. Everything was good.

My hot water heater pilot would not stay lit so I called American Home Shield and they sent out a gentleman from the plumbing company. He examined it and couldn’t find anything wrong. He lit the pilot and the pilot lasted about 12 hours, and then the hot water heater went off again. I called them the next morning and they sent out another guy. He looked at it and he also couldn't find anything wrong. He called the company. It was a Kenmore water heater. They said it was either the air vent or air intake, or the gas line into the hot water heater. He called American Home Shield and they said they wouldn’t cover anything like that, so he left me to deal with it.

We had problems with our AC a month or two ago and determined that there was a Freon leak. The techs from American Home Shield came and tested the unit to see where the leak was. They did what they could do, filled it up and gave us more Freon. But the first time that they came here, there was a big backlog of the parts that we needed. We were without AC for a month and it was really hot so it was not good at all. But then the second time, they fixed it. Then, about six weeks later, it wasn't cooling properly. Our unit was old enough that they had to upgrade a certain function on it. The second guy that came out said that the leak could have been because they didn't put on the new part properly, but there was no way to determine that. But the AC has been working well since.

We go to my cellphone and to the app to file a claim. The website is very convenient and once you get into it, it's easy to use. The issue we had was with the washer and dryer. It was making a clunky noise as it was spinning. Then the ice maker wasn’t producing the ice correctly either. But in this area, it took about a week for the contractor to come out. They said they were booked up. When AA Dependable Appliance Service came out though, they were very professional. My wife felt very comfortable with them being there.

The valves on my spa went bad. I called American Home Shield to submit a claim and talking to the rep was excellent. He was pleasant. He understood what I needed and he did the dispatching. The techs who came were very knowledgeable, too. They looked at all the equipment and they did whatever they needed to do. My spa is working well. With this experience, I strongly recommend American Home Shield. I also have around seven properties with them.

When my washing machine broke, I called it in and AHS said they have somebody here from Sears, and they gave me a day and time, if it was convenient to me. They said Sears would call me a half hour before the technician got here, and that was how it was. The contractor was very pleasant. The guy knew his business. He explained what was wrong and explained what he was gonna do. The washing machine was off-balanced. Something broke underneath the agitator and it caused it to shake, and pieces of plastic were coming off in the wash and it wasn’t spinning very well. The clothes were soggy all the time.

My dryer was not heating, and Sears came out for it. Sometimes I use online, sometimes I call in, and I never had any issues with scheduling with American Home Shield. Sometimes, there are issues with the third party people, but Sears was pretty responsive and they had all been fine. They were professional and courteous, and they explained what was going on. They replaced something and since then the dryer has been working.

I had a good experience submitting a claim for a heating and air conditioning issue. It was done online and the only problem was when I would log-on, they kept telling me that my password was wrong when it was correct. There's a bug in their system somehow. But that aside, I didn't have any trouble navigating through the website. Normally, a contractor comes out in a day or two. I've had several out here and they've been very good. They've been very nice each time they've been out. This time, R&M Services came out and since the repair, the unit has been great. I would tell others to go ahead and do the warranty with American Home Shield if it's offered.

Everything has been good with American Home Shield and the contractor who came to my home for repair. However, their online site could be a little bit more detailed since the problems are very high-levelled. They should also give an option B to type something in versus selecting. Nvertheless, I would recommend AHS.

We had a plumbing issue, and American Home Shield contacted the contractor and took care of it. I made the claim over the phone which was simple. AHS does a good job and I appreciate it.

The faucets and toilets were not getting enough pressure so it'd clogged every time. I submitted a claim online to American Home Shield and it asked me to put the number of items. There are four faucets in the home and three toilets, and I can only put four things so I had to make two separate claims and it went to two different companies. I had to call AHS to get them to put it all on one company which I liked and had worked with before on a previous claim. The customer service rep told me that if I have a similar incident, I just put them in one order then call and tell them to add these other things to it. The restriction note when putting an online order should be made clear that we need to call if we have an extenuating amount of items.

We had a pipe inside the wall that came out of the hot water heater and sprung a leak inside the wall. So I went online and reported it to AHS. The reps called after I submitted the claim. They wanted to better understand what the issue was, so that they could send the right kind of person out. They did everything I could have asked and responded quickly. They were also very polite on the phone. They sent a plumber out and I paid whatever my cost was. He let me know when he was coming and was there when he said he would. He got the work done very quickly and cleaned things up when he was done. He moved the hot water heater out of the way, broke into the wall, found a leak in the pipe, cut off the water supply and repaired the pipe. I highly recommended AHS. They're a great company to work with.

I recently filed a claim with American Home Shield for the built-in microwave that stopped working. It was old, so I didn't know if it could be repaired or not. It turned out that it couldn't be repaired, so it is being replaced. I called to file the claim, and my only complaint with American Home Shield during the week is that I was on hold forever. However, I was more successful at weekends. I did it online at some point and it worked out better.

I've had a very good experience with American Home Shield. It is very simple to use them and there has been no hassle and no sitting long on the phone. They've also been responsive. My microwave stopped working and submitting a claim with American Home Shield was very easy and quick. I just went online and submitted it, and they had someone out in less than 24 hours. I also had an air conditioner issue in May or June and it was a simple process too. Both of the contractors sent out have been excellent. I would use those contractors again even if I did not have a home warranty. Overall, I would definitely recommend American Home Shield.

The techs sent out by AHS inspected the air conditioner then they decided it would be better to replace it. It took less than a week to get it replaced and ever since, it has been working out well. Overall, the process went smoothly and our experience with AHS was awesome. I'd totally recommend them.

I came home one day and my bathroom was flooded, and it was coming from under the bathroom sink. The first time the AHS technician went out there, nothing was leaking. But as soon as he left, it started leaking again. So, it was the second time he came out that it was taken care of. So far, there has not been a drop of water. He was very professional and I like the fact that when he came inside, he went ahead and put booties on. I have very light carpet and we all take off our shoes at the door. But he did it before he even walked through the door. I thought that was very professional of him. I’ve been very happy with AHS.

When my well went down, I called American Home Shield to make a claim. The process was all automated so it was easy and helpful. The contractor came out on a Saturday and he was great. He came in and checked everything to make sure there were no other issues, and he corrected what was wrong. They were very professional, and they helped explain everything step-by-step. We were without water for a few days and the repair made the well run so much easier. Everything is working wonderfully now. I've already referred AHS to somebody else.

I had service with AHS for over 2yrs, I experienced an unexpected financial burden and requested AHS to temporarily suspend my contract until I was able to afford the service. Unfortunately the service was not suspended and I was stilled being billed. I called to see if there was any way to rectify the outstanding billing, but was told that I owed the balance. Most companies, you would expect, would want to keep customers, but I will find another home Warranty company and will definitely pay on my experience with AHS.

I bought a home warranty a month ago with a new home, intending to use the re-key service offered. They told me my service would be active on the 16th, but when I logged in to request service, I just got an error. The phone hold times were over two hours, so I called back the next day. After holding 30 minutes, I was told my payment was going to be *processed* on the 16th, so my service wouldn't actually start until the 17th. It is now the 18th. I called again since when I log in online it says my contract is expired. It took 20 minutes of a very polite but unhelpful rep to give me a Yes/No answer ("is my contract active?"). He said yes, but the site still wasn't working. I'm now on hold again for more than 30 minutes to try and get a repair request since for some reason I'm unable to do it through the website and there is no chat help.

I hope this review gets a response from AHS. Can't think of any other way to get one. Like the others who have reviewed this company, the work that I needed done still has not been completed (since August) and my blood pressure has hit the roof. The sad part is that a couple years ago they were responsive and my repair was done well and on time. Not sure what has happened to the company but it is frustrating beyond anything I have experienced, and I still cannot get a response from them.

They encouraged me to buy coverage for a specific item and then as I sought assistance they denied the very thing they said they would cover. Specifically, the reps will put you on hold up to 2 hours and parse out every word in the contract to deny coverage if the words are in there that say it will be covered. It is an unbelievable scheme they have. The training they receive is to deny...deny...deny...even when the customer is right and has followed their instructions. My course now is to take every opportunity to inform the public of how this American Home Shield works in the background as I have it well documented.

Multiple calls about multiple problems. They have come 0 times. Navigating Customer Service is a nightmare. I waited on hold 64 minutes once. Most other calls half an hour. One persons doesn’t talk to the next. Total scam and waste of money. Don’t do it.

Updated on 12/03/2018: After waiting more than an hour, talking about 15 minutes, agent hung up. She has my phone number. Did not call back. This is a continuation of all the problems they have not addressed. This is 2nd home I've had contract. It was always hard to contact and get help. No service people close to my home. No one wants to come here and I suspect AHS tells them they will not pay for fixing problems.

I smelled gas and I wasn't sure if there was a leak in my stove or not. The contractor sent by American Home Shield was really nice and an absolute teddy bear. When he got to the door, he put booties on. He explained everything he was doing. He even re-tested it a second time just to make sure. I would recommend AHS to anybody. I have them at this home, and I’ve had them for about eight years now since I’ve lived in the state of Texas. I love them and I've been very pleased.

I have American Home Shield on my home that I used to care for my father and the tenant called that the light switch in one of the bathrooms was out. I called AHS and my experience wasn't too good because I did not know my AHS had expired. I never got an email or a message from AHS so I was so surprised when they told me. Then, the person I was talking to couldn't help me and I had to call somebody else. I had to wait until the weekend was over because that person wasn't in until Monday. I called the tenant back and told them we couldn't do anything yet and it was a mess. It made me feel like AHS needed to do more about their communications with their customers and give them a heads up when the policy expires.

I have been with American Home Shield for a year. We got it when we bought the house and the real estate company provided one year free. When submitting a claim, I usually talk to someone. My biggest problem though is that they don't have enough people working and it takes them 20 minutes to half an hour if you sit on hold. While you can do the callback where you put in your number, it still takes over half an hour for them to call you back. But so far, the contractors they've sent out have been fine. We’ve had several claims since we bought this house and the contractors are always there within a day. Like when my air conditioning went out, they’ve gotten people out here pretty quick. Still, it took three days for it to be repaired since they had to order in the part from out of state.

I had to have a couple of electrical outlets replaced and put in a claim with American Home Shield. The online process was very easy and sending someone here was very fast. The tech was really good and very helpful. He gave me some information about future stuff and the outlets had been working perfectly since.

My heat stopped working. I needed service so I called AHS. The rep sympathized with me having a problem and took care of me. The contractor also came by, when they said they would. They did a good job in getting it done quickly. They were very kind, very courteous and willing to help. They made sure that I have everything I needed.

I filed an online claim with American Home Shield as the heat wasn't working. The contractors came in and fixed the problem. I got charged twice, but they settled something different. If a friend would ask me about American Home Shield, I would recommend them. I also do real estate and I always tell my clients to get them.

I submitted my claim over the phone and the customer service at American Home Shield was wonderful. They informed me about what was going on. Also, the contractor was very good. He had to replace a compressor, and he helped to explain everything to me like how to set the thermostat. AHS had good service and everything was on time.

Most recently, I've got an issue that was fixed through AHS. The contractors, all Sears people, kept fixing it until it worked. But I don't think they had ever worked on that brand because now the dishwasher is broken again. The bottom is not working. Still, American Home Shield is worth it. Their contractors were professional and good. They always tried to do everything they could to fix things and stayed with it.

Using American Home Shield is quick and easy. Filing claims online is awesome and their technicians are quick. However, what frustrated me was when the technician came out, what was needed to be fixed didn’t get fixed the first time. I had an older plumbing and heating system that malfunctioned after it was cleaned out. The technician had to come out again and I got charged again. The same thing happened before because I had another claim with my dryer. Other than that, AHS' people take care of business. It would be cool if they could just get it done the first time.

Brandt Appliance Services did our refrigerator before and this last time, they did the dryer. The dryer turned itself off but my clothes weren't dry and when I started the dryer, it was clunking then it turned itself off. Apparently, when I shoved the filter back in, a sock went in with it and wrapped around the motor. The technician found that out and took the sock out.

I had an AC issue and when I called American Home Shield to submit a claim, their reps weren't struggling hard to get it fixed and they sent me two bad leads. The first contractor called me up and said that they didn't do that kind of work. They also said that they told American Home Shield about that. Then the other company called and told me that they didn't go to that area and that they already said that to American Home Shield. It was not what you want when you got problems and you want something fixed, especially when you paid high dollar for the insurance. In the end, they finally sent sent a guy out here who was really good. But the problem drove on for such a long time and it was such an aggravating circumstance. All in all, I was happy with what the last tech did but American Home Shield and their communication with the people that get to do the job is terrible.

The contractor from Aqua-Brite came out, looked at the pool pump and he said that he had to get the part. We waited and the next day, he brought it but it was the wrong one. He eventually brought the whole pump and replaced the whole part. It took a bit of time but I was not too upset about it. Since the replacement, I have had no problems. I’ve been with American Home Shield for four years and I'm good with it.

The dishwasher was leaking a little bit and wasn’t washing the dishes very well. I called American Home Shield to submit a claim and they were swift and responded back to verify. 3D Hoover Services was excellent and the technician was very nice and respectful. He did an excellent job and since the repair, everything has been working fine. AHS was very good and I would recommend them.

Our AC wasn't blowing cold air. I filed a claim online with American Home Shield and it was very easy. Their reply from the email was immediate and the service was scheduled fairly quickly. Since the repair, the AC has been working fine. So far, American Home Shield has been sending out people who provide very good quality service.

There was a sewer line back up and I called American Home Shield and they came out and assessed the issue. The technician they sent out was professional. He was very upfront and seemed like to be genuinely concerned about the issue. He didn't try to screw me over. He told me what was going on, and he cleared it out. Since the service, everything has been working fine. My wife and I feel good about it. Overall, I was very satisfied with the service. I would suggest to everyone that they invest in American Home Shield.

I called and filed a claim with American Home Shield for our dishwasher as it wasn’t working at all, and for the refrigerator because the freezer was leaking. The process for the claim was pretty simple and since it wasn't an emergency, their contractor was out in around five days. The guy who came out was very friendly and he did everything real quick. With that, we're very happy to have AHS, and I would definitely recommend getting it.

My bathtub was giving only hot water. There was no cold water. So I filed a claim over the phone and the representative took care of everything. He was very professional in doing his stuff too. The technician from Prestige Plumbing came out the same day and he was really good. He did the job really fast and perfectly. The bathtub has been fine since then and I’m happy. I've even referred one friend to American Home Shield.

Having a broken microwave and some broken components in our refrigerator was inconvenient. We didn’t use the part of the refrigerator that wasn’t working and we could open the microwave, but a little manually. I submitted a claim online and Home Shield's site was good. The contractor was good too, and although it took a while for some of the parts to come in, the service was excellent. Everything’s been good since the repair. With Home Shield, we can cover our appliances and get good service for getting them repaired.

The back of the microwave was corrosive and it was peeling off. I couldn't use it because every time I tried, some sparks came out of it. I called to file a claim and then I continued the process online. Their website was easy to use, and the claims process was great and easy as well. I had good communication with their rep. Although I was stressed, she was very patient with me. Then the contractor from Sears that they sent out was great and friendly. Now the microwave is like new and it has been perfect since the repair.

I had a garage door opener issue and Brown's Garage Doors out of Spicewood, Texas that AHS sent out was excellent. They made an appointment, immediately showed up when they said they were gonna show up and worked on it for about 45 minutes. They were very special and knew exactly what they were doing. Some of the items wasn't covered by AHS, which I was fine with, but it was all clear. The tech called, described what the problem was, and when he got here, he had all the parts he thought he may need. He showed up and fixed it, and he was right.

Sears then came out on October 31st to look at the other 2 appliances. They determined that parts needed to be ordered for them as well. I then waited for the parts to arrive.

I usually submit claims to American Home Shield depending on what time of the day. If it was during the normal working hours then I would use the phone because you wouldn't have to wait very long or leave messages. But if something happened after the evening then I would go on the internet. My most recent claim was about a leaky faucet outside my house and I submitted that claim online. The website was very user-friendly. I got in right away and explained what was going on. Then I got an email. They let me know really quickly. The next day, I got a call early in the morning. We made an appointment and the guy came out. I showed him what needed to be done. Then it took him about 20 minutes to do what needed to be done and he had it fixed. Everything has worked fine since then.

We purchased the house and it had a variety of locks and different keys. We thought it would be helpful to have all of the locks on the same key. Then, we noticed that it was partially covered on our American Home Shield policy so I called the 800 number and asked about it. They put us in touch with A-1 Locksmith who contacted us right away, scheduled the time to come out and spent a few hours getting all the locks rekeyed. The locksmith was very friendly and he knew what he was doing. He was down to business.

I had First American for a few years and their service got worse and worse, so I went ahead and made a switch to American Home Shield. It’s definitely worth it and they’re a lot better than First American. Our pool pump was making a lot of noise, and I filed a claim on the website so that AHS could come and get it looked at. The contractor contacted me in less than 24 hours, and he was out that day. He was very professional, knowledgeable and gave good communication. Everything was fixed in less than 48 hours, and it was fast and easy.

My dryer wasn’t drying and my electric touch faucet stopped working. I filed the claims separately online with American Home Shield. Both times, the original contractor either didn't return calls or wasn't able to get out within a reasonable amount of time, so I had to call back and get another contractor to come out and the ones that I finally got have been fine. For the dryer, they were able to sort of fix it and tell me what was going on. It doesn't always dry and I have to do a couple of things in order to make it dry. But it was not really a mechanical issue and the contractor cannot do anything about it anymore.

I submitted a claim to American Home Shield for my washer and I got an email that gave me the number of the person that was going to call me. So, I called them and spoke to them and they were very nice. Initially, the contractors told me that it was gonna take more than a month because the parts that were needed are on backorder. The rep told me what the process was and how long it would take. I was very pleased with that. But then, when I kept going back to the site, it still said somebody was gonna call me. So, it would be nice if it’s updated. But the contractors were very nice. They delivered it and were in and out in 15 minutes. I’m perfectly happy.

My pool pump was going out so I submitted a claim to AHS through their internet app. The contractor that came out was very knowledgeable. When he turned it on and heard it, he said it was not gonna last much longer. Then I asked him about a potential upgrade to the pump and he explained them all to me in good detail. He made it very clear and I decided to upgrade. Everything seems to be perfect since then. I’ve recommended AHS to several people.

When we had a claim for the pool pump, the pool pump guy came out, saw what he needed to see, and ordered the part. When the part came in, he came out right away, fixed it, and he was on his merry way. That went beautifully and I had every idea that the same thing was gonna happen with my furnace claim. I called in the claim a week ago for my furnace and it is not going well at all. American Home Shield took the information when I called them on Thursday, and then they sent somebody out on Friday. They didn’t like the estimate so they sent somebody out Saturday, and that person was incompetent. He could not give me a day or when he could get out here. Somewhere around Wednesday the following week, I got a call from his office scheduling them to come and replace the furnace on Saturday.

I couldn't cook dinner with my stove so I filed a claim with American Home Shield. They handled everything and in a week, the stove was replaced. I also had great communication with the contractor. Overall, I'd tell others to sign with AHS.

We had a broken faucet and I filed a claim with American Home Shield. We had very good interactions with the company they sent out. They kept us informed as to when they would be here, they showed up on time, and they were friendly and professional. I was very comfortable having them in our house. The faucet was worn out and there were no parts available so it had to be replaced. The repair company had to come back for it, and the whole claim was completed in three days.

We’ve used American Home Shield for a few years and overall, it’s been very good. However, this past year, I’ve noticed a difference. Our hot water heater unit was 25 years old and the original put in was high-end but there was a lot of excuses made in order to not repair it or replace it. We followed up by numerous calls where we were on hold for 30 minutes so it was aggravating. If you leave a message for a manager and they call back in 48 hours, that person seemed to be more on the same page. This was after about a week and we still didn’t have hot water. Luckily, we have two hot water heaters but it was really frustrating.

The switch of my ac wasn't working so I made a call to American Home Shield and they had a contractor come out to fix it. They were very timely in getting the contractor out. They explained everything, like how everything was gonna work before the contractor came out. It didn’t take long at all. The contractor was Comfort First and they were very polite and very knowledgeable with what they were doing. They came in thinking it was probably gonna be something major but it ended up being an easy fix.

Our claims with AHS have all been AC related. Our ac is almost 20 years old. The last time I filed a claim a contractor came out and fixed it. Hopefully we don't have any more issues with it because that was like number four of having somebody come out for the unit. I usually file a claim online and the website navigation has been easy, clear-cut and dry. All four of the contractors AHS sent has also been great.

I had to file a claim with AHS because my ac wasn't cooling. It's not even two years old and I have the contractor maintain it every six months to check it. I did the claim over the phone but it was so hard to get through. It takes so long for someone to answer. The reason I called was because I always wanted that company, which they gave to me.

I filed a claim with AHS for a refrigerator repair. They booked me in immediately for an inspection by the contractor, and then they ordered the parts, and a month later, the repair was done. It was a little difficult to get a time arranged with the contractor. They were only available during work days, which was an inconvenience. They should have given me the option for an evening or a weekend, but they said they couldn't. So I had to get somebody to go to my house late notice to be there. But that was the only downside. Other than that, everything was good. I would recommend AHS.

Something broke in my washing machine so I called American Home Shield. My experience in submitting claims with AHS has been pretty good and normally, they get their contractor out fairly soon. AHS sent out quality people. They sent a Sears guy out to look at the washing machine who couldn’t get a replacement part. AHS couldn’t find a replacement part either, so we ended up replacing the machine. We had an air conditioning problem as well and the guy who came out was good. Both of them knew what was going on and figured the problem out quickly, so I was happy with them. I’ve been very pleased with AHS. They’re doing good.

I called American Home Shield for a small water leak and they had Hardy Plumbing come out and they repaired the leak within a week. But the hour and a half wait and hold on the phone when filing a claim with AHS is beyond professional. When I get disconnected, I need to call and go through the whole process again. They need to get better on being able to answer the phone calls but other than that, the quality of the work is good and the contractors they send are fine.

My most recent claim was the replacement of a refrigerator, and I was purchasing a freezer so that it would match. The contractor that came out was fine, very thorough and relatively quick. He diagnosed what the problem was, and it was no problem. But from the first visit, everything went bad. To this very minute, I have not gotten my refrigerator or my freezer. I ordered it through Sears, so I set up the initial time. I ordered the products and they said they would deliver in two weeks. Two weeks came. The delivery company called the day before and said, “We’re gonna be delivering your items tomorrow between x and y time.” But by 8:30 that day, I got a robocall that said, “We’re sorry, but we’re not able to make the delivery for the items’ permit.”

Having American Home Shield is definitely worth it. I had a clog in the drain in the basement and they sent someone to unclog it. I also had a faucet that got broke off and they sent another guy to fix it. It didn't take very long and I was very satisfied.

My kitchen sink was clogged up. I tried running a small snake and chemicals down to it but nothing would unclog it. We called American Home Shield and their contractor came with a big snake and they had to jet it out with a high-pressure jet. AHS reps were very friendly. We had to have two plumbers come out because the first one that came out on a Tuesday evening did what he thought would fix the problem and he thought he fixed it. And then the very next day, the sink backed up again. So, I had to call again and someone came out a second time that Thursday and he finally fixed the problem. The AHS coverage is great. We’ve used them a couple times and their contractors came out within a timely fashion, within a couple days, and they’ve done great work. They’ve been very nice to work with.

My husband submitted a claim to American Hom Shield for the refrigerator and that was a disaster. It was AHS' fault but as soon as we called in and said it had been a week we hadn't heard anything, they got right on it. They called the vendor that was supposed to come out but he wasn't accessible when we needed him. AHS took care of that and sent somebody out quickly.

The worst thing ever is that you are always on hold up to an hr. I tried to complain but nothing changed. Another thing is you can wait for a technician to come for a week or even longer, not like they promised before I signed up with them. My gas heater wasn't working and AHS send a request to Contractor "Ice Cube Air". Well let me tell you, that company is the worst when it comes to a customer service!!! They are very rude. Second they didn't fix my heater. I found out that it still isn't working in a month when it got cold. Unfortunately, AHS can't do anything about it except send them to my house again and charge me more $$.

This company is called AMERICAN Home Shield; I wish they would hire ENGLISH speaking certified Americans to run the helpline. I stay on the line for English and would like to speak to an English speaking NOT a broken English speaking customer service rep. It is very aggravating when they do not understand me nor I understand them. I hate calling because I never know if my English service rep is gonna be a Habib, Jose ** or pin Jong pin. You call yourselves AMERICAN Home Shield make it American or change the name to INTERNATIONAL and give a prompt for true English!!! The Habib I was on the phone with this morning wanted to argue with me; the idiot wanted to tell me I had a past due payment when it clearly showed no payments due on my account not to mention I use autopay straight thru bank account.

My water heater began to leak through multiple rusted out holes in the bottom and I noticed the water coming thru the valve overflow from the pan. Called AHS immediately. Asked to escalate to emergency status and the contractor came for the diagnosis the next day. However due to AHS and their horrible and unorganized way of handling this claim, I had no running water to my home for 7 days. There were over 1000$ of uncovered costs in their fine print, and they offered nothing but a 1-night stay at a hotel for a family of 5. We have to work and my daughters have school and work. And we had to get our own hotel rooms to be able to shower. So no water for bathing, cooking, washing clothes, etc. I can’t even talk to the same person to try to get any compensation for their horrible service.

First on hold for 1 hour, someone came on very briefly and quickly. Transferred me to another dept. On hold for another hour and now someone picked up and all I hear is typing noises but no one speaking!!! What kind of a company is this? Absolute no sense of an emergency situation!

We have had American Home Shield for about 2 years now, and they are an effective repair option for ordinary repairs and issues that are not very complicated. However, the repair of either more expensive appliances (i.e. Viking) can be very problematic. In September our Viking Professional Electric Range had one burner on top out. We contacted American Home Shield, who sent out a company to repair our range. That company came out, attempted to repair the one burner, and instead shorted or damaged all 4 switches and burners so that the cooktop was not functional at all.

If you call American Home Shield and you want to talk to a technician or discuss whether or not you need to have them come out, there’s nobody there to discuss with. They just want your credit card and $75 and they just want to send somebody. Then the technician have to order a part and have to come out again. But overall they have been good.

We were having trouble initially to get the furnace to come on and I called American Home Shield to make a claim. Phoenix Plumbing & Heating responded and they were timely. They were very friendly and professional. They removed and replaced the thermostat. The furnace came on, but then, a couple of days later, we could not get it to work properly. We did a recall and had them come out. Apparently, there was a motherboard that needed to be replaced. They fixed the problem and everything's working fine now. If for any reason I have an issue, I have them on my call list and I would not hesitate to call them. I love my American Home Shield and I would be more than happy to recommend them.

I submit claims over the phone and the representatives are pleasant. They understand what I ask them. Appliance Services took care of my dryer this last time and another time, they took care of my washer. They had excellent service. For this last claim, the technician came right out and Bruce was very nice. The washer and the dryer are great now. Everything's working. American Home Shield is very good and I highly recommend them.

I made a claim through American Home Shield for our air conditioning unit. I submitted it over the phone and a technician came out here, looked at the AC and identified the problem within minutes. He fixed it and it worked. So far, everything worked as it should.

I filed a claim with American Home Shield for my HVAC system online and their site was good. The contractor who came looked at the system, figured out what part they needed, ordered it, came back a couple of days later and fixed the system. Since then, it's been working great. I’ll tell others that it would work well to use AHS for a home warranty.

The refrigerator stopped making cold. I put in the claim to American Home Shield online and it seemed to be dealt with pretty quickly. The guy came out, dealt with it right away, and did a very good job. He was very professional, very respectful, and I would gladly get him again. I’ve only had that one claim but I haven’t had any complaints yet.

I’m glad American Home Shield was part of my buyer’s package on my house because they've been very efficient. I’ve used them a couple of times and I appreciate saving money on repairs that needed to be done. It was definitely worth it. Being in a new area and not knowing anybody, it's very valuable having it. Every technician that’s come over has been super. It took them within a day or two at the most to get them out and they're professional and courteous. Navigating through the website when submitting the claims online was good as well.

We had some fixture issues as well as some switch issues. I called American Home Shield directly to file a claim. The representative that I got was fine, but it took me about three times to get to someone in a matter of days because they were having system issues. They couldn't pull up my account information, so it took me around four days to initiate a claim. And every time I call American Home Shield, I could be on hold for an extended period of time. I’ve had other warranty companies and AHS is, by far, the worst. But it did not take that long at all for them to send the contractors out to our home. The contractors were fantastic too. I had used State Electric before in my other property and they were pretty expedient. They sent the same individual and he was great. His service was very professional. He was very thorough and he got right to work. Everything has been fine since the repair.

I called AHS to submit a claim for my washer and microwave. Their rep was super professional. They gave me a contact from Baltimore or Maryland which I called. They told me they couldn't get to me for 10 days so I called American Home Shield right back, and the lady gave me somebody else that was working on Wilmington. She gave me their number and she contacted and gave the contractor my number as well. They contacted me, then we talked. It took the contractor a day short of a week to come. His professionalism was great and everything has been operating perfectly since the repair.

The fan of our air conditioner was working and would come on, but there was no cool air coming out. I submitted my claim for it online to American Home Shield. I spoke to their reps before and they were courteous. However, they had my account number incorrectly so that got a little frustrating. It was just one number but I had to call several times to get my checking account straightened out. But as far as helping with any claims, my interaction with them was great. The technician that came out to do the AC repair was professional and they got in touch with me right away. However, we got stuck on Labor Day weekend so we had to wait a little bit over that. Otherwise, I like AHS 'cause I had been told before that the air conditioner unit could not be fixed, so the technician came in and looked at it. American Home Shield has done really well for me and I would recommend them.

There was a power surge that caused a burn out so I called AHS right away and they were on it. The contractors do a good job and they're very polite.

I had some electrical outlets that were non-functioning and I submitted a claim with AHS online. A number of years ago, I would call in. But now using the internet and the web is much easier. The contractor came out within three days of my initial submission and were very professional. They took their time to find out what was the problem and repaired it. I haven’t had any problems since the repair. They did a good job. AHS handled my claim very quickly and very professionally. I would recommend them.

I called American Home Shield when we had a problem with the toilet bowl. I gave them the policy number, and they gave me all the information I needed, and then they told me that they would get back with me. They called me back and gave me the number for a plumber, which I called and set up the appointment. Two guys came over and they were very friendly and very polite. They asked what the problem was, and I took them up and explained it all to them. They went right to work and fixed the problem in less than an hour. Everything went great. I am very happy that I went with American Home Shield and took out the policy. I hope that my next experience goes just as well.

Our thermostat went out, so the air conditioning wasn’t working and we had to have someone come out to take a look at it. I submitted a claim over the phone. The person I talked to was very helpful, and got what I needed and then he was ready to get my appointment scheduled. The battery needed to be replaced, and they took care of that right away. The technician they sent was nice. He showed my mom how to replace the battery in the thermostat. Everything has been working fine since. I would tell my friends to go with American Home Shield.

When I bought this house, I went with another company because I didn’t think they would take care of our house. It wasn’t maintained. The other company was terrible compared to American Home Shield. And then, as soon as my year was up, I went back to American Home Shield. When my washer wouldn’t turn on, I filed a claim over the phone. Sometimes I'm on hold for 10 minutes, but otherwise, it was easy. The issue t turned out to be a breaker problem in my electrical box so the washer guy didn’t fix it. AHS then sent an electrician out and fixed it. I have recommended AHS to friends.

The icemaker in my refrigerator quit working. I submitted the claim for it online and it was okay. Going online is easier than trying to get somebody on the phone there. However, sometimes, they do not have enough choices for the problem. There were not enough details about it. Nevertheless, the contractor who came out was very good. They had to order parts because they did not have anything in stock, so we had to wait. We waited for two weeks for the repair. Then they had to replace the icemaker, so everything has been great now. I like their warranty. Go ahead and get it.

American Home Shield usually amazes me. In some ways before I call them, I'm thinking that they're not gonna help us, but they always do. We had issues with our AC a couple of times and we submitted our claim online but then we ended up calling too because it was easier telling them about the issue over the phone. But for all the times that we called them, our experience was good. We had a very big problem, however, with one of the contractors. Most of the time when they came out here, they didn’t care and they just wanted to Band-Aid everything. So finally, after a while of going through the chains of who we had to call, AHS decided that they were gonna turn around and sent out a different contractor which we had better luck with. After the third guy came out here and did everything, the AC had been working perfectly.

The garbage disposal wouldn’t work. You could flip the switch on the wall and it would make the noise, but you could tell nothing was spinning inside. It sounded like it was stuck to begin with and I tried to reset it with the switch on the bottom and there was nothing. I spoke with the contractors, but they called me after they got the appointment notification and they wanted to know what model I had at the present. So, when I got home, I read off the serial number to them so they could determine what model number it was. They said they would have one on the truck just in case it had to be repaired based on how long we had had that one in the house because they have a history of going bad after X amount of time.

Recently my lights and fan were not working properly. I submitted a claim to American Home Shield over the phone. I told customer service what was wrong and then they sent somebody out. The contractor fixed the issue and explained everything. He has excellent work quality. American Home Shield have always been good to me. I'd recommend them.

I had some clothes in the washer and it would not drain, so I had to wring the clothes. My son took them over to his house and finished washing and drying them for me. I submitted a claim online with American Home Shield on a weekend. I contacted the contractor Monday to make sure that they got the information from American Home Shield and they did. The lady then set up an appointment for the following morning. A young man came and he was prompt, friendly, polite, and efficient. He found out that the pump had gone bad and he fixed it. I was very pleased with him.

I have a dishwasher that I requested service for at the beginning of August (it is now mid-November and still not repaired). The repairman came, told me he had to order the part. 3 weeks later the part was delivered. He came back and told me it was cracked. Then he reordered it. Same thing happened 2 more times. Finally the part arrived and it was not cracked, but he realized that he can't fix it because he needs to schedule a plumber to chain the pipe under the dishwasher to a flexible hose. It has been 4 weeks since the new part came to my house. They still have not scheduled the plumber. I called AHS, and after being on hold for an hour... I finally get the Indian customer service rep... If he says he's sorry one more time... He promised that the plumber would call to schedule within 3 business days. That was 3 weeks ago.

In October of 2018, I called to request service on the central air and heater in our house. The pilot light would not stay on. They sent out an technician from a local company and he said that he had fixed it. On November 1 of this year I tried to put on the heat and found the pilot light off once again. I relit it and waited for the furnace to cycle off. The pilot light went off once again.

AHS promises great service but has not provided same for me, despite being a customer for over fifteen years. I put in a request for service on October 11, 2018 (over one month ago) for a broken over-the-counter microwave. A contractor arranged by AHS came out October 16 and determined two parts were needed but stated that AHS would only authorize one part per visit. It took over two weeks for the part to be delivered to the contractor and for the contractor to come out. On November 9, the contractor came out, installed the new part, and reiterated that a second part was necessary and had to be ordered.

My hot water heater went out for probably the 5th or 6th time today. The technicians AHS sends out have said over and over it should be replaced, but AHS refuses and just keep "fixing" it over and over again. I have a 5 year old who vomited all over my house today and I NEED hot water, as I have a 1 year old I am trying to keep from getting sick as well. Over 35 minutes on hold and we can't get anyone to help us until tomorrow after lunch. I have 3 children, vomit everywhere and no hot water for 48 hours. If the water heater were replaced long ago when it should have been, we would not be in this situation right now. Our last technician informed us AHS almost never replaces anything so unless we buy a new one on our own, we are out of luck.

Called to have them repair water heater, and a month later still no result. Pay for the service and telling me I have to deal with the manufacturer. Why am I paying them for the warranty coverage? They wouldn't call back to explain anything. Save your money and forget about the home warranty, not worth it.

I have been covered by AHS for 3 years and had a good experience getting my AC fixed in 2016. However, their lack of follow-through on a claim submitted in September (It's now November) as well as their failure to refund an agreed upon overcharge of $125 for a service technician sent out in error have caused me to not renew my policy.

This IS THE WORST CUSTOMER SERVICE EVER. Do not use them, plan to be on hold for at least an hour before anyone picks up. Their product is useless. The technicians they use all have less than favorable reviews. Don't waste your money. They don't deserve a 1-star rating.

I asked for service on my furnace and unfortunately it was on a Friday. I had two small children staying the weekend, and my furnace went out Friday morning. It was 35 degrees in my home!!! I requested service in the morning and nothing happened!!! I called AHS when I got home from work because they had left a message. I stayed on hold for nearly 25 minutes and when I finally got someone, they could barely speak English! I explained that I needed someone to come out and look at my furnace, that I had two small children in the house for the weekend, and it was 35 degrees! The rep said they could find no contractor. Said they would continue to try and call the next morning. Got a call at 8am and was told that Rosenthal Heating would be calling me within a half an hour. I waited an hour or more with no call, so I called back to AHS. I waited another 35 minutes for someone to answer.

I recently purchased an AHS policy with my first home to provide a little peace of mind. Unfortunately, shortly into my home ownership there was a stoppage in the drain line for the washing machine. After it was clear that I was not going to be able to fix the problem myself I contacted AHS; who promptly sent a service company out to address the problem. The representative from this provider spent a grand total of roughly 15 minutes attempting to "fix" the issue and told me that AHS would have to send a second company out. The next day the second service company arrived and performed the identical task with the same level of success. The second service provider proceeded to tell me that the drain line was collapsed and that AHS would not cover the line. He also informed me that he could perform the work to address the issue for a sum of money but unfortunately AHS would not cover this work.

We have had AHS for 2 years. The first year was ok with them coming out to fix a minor plumbing problem as well as some minor heater issues. Fast forward to this year and we have not had a working dishwasher since AUGUST. It is now November 14th. You can never get someone on the phone and all you get is the runaround. First, they assigned us to a contractor that no longer existed. It took weeks to get that straightened out before they assigned us to a new one. We have had techs out 4 times and they finally told us 2 weeks ago they would just have to replace the dishwasher. Where is it! Every time we call AHS they blame it on the contractor, we call the contractor and they don't call back. We are having 50+ people in our house for Thanksgiving with NO DISHWASHER and the WORST customer service from AHS.

We had an electrical claim and we called American Home Shield, and they sent somebody out to repair a GFI outlet that kept tripping. We did it online and it went pretty well. Also, the contractor was confident and honest. He did a fine job. Overall, the system is great. They’re always gonna be limited by the quality of the contractors they can get signed up, but so far, the experience seems good.

I called American Home Shield to submit a claim for my ice maker and everything with the claims rep went smoothly. The contractor called me that day and set up an appointment. When they came out, they explained to me what the problem would be, what was going on and what it would take to fix it, if they had to order a part or whatever they had to do. And now, the ice maker is working. I would advise people to have American Home Shield. The warranty is valuable for me because I’m 80 years old and we need somebody to come by and help.

One time, my clothes washer was wobbly and was making a lot of noise. I filed a claim to AHS and the tech they sent came and adjusted the height. He then said it was okay. However, it was never okay. We managed, but the problem was not resolved. We were told to separate all kinds of clothes and that’s not the way we do laundry, so the washer is still a bit off. If the tech comes out, I’m not going to get a different answer, so we did not get back to American Home Shield. If somebody could contact us regarding the washer, we will be more specific.

Submitting a claim to American Home Shield online was easier for me. I had a plumbing issue and the plumber did an exceptional job cleaning up behind himself. Also, my dishwasher quit working but it was fixed a couple of weeks back. The contractors were very prompt and professional. All in all, it was a good experience.

We had a stove that would start sparking every time we turned it on but it wasn't lighting. It was almost like the circuit board seemed to be bad. American Home Shield sent a contractor out and they were great. They were in contact with me then they came out and diagnosed the issue. When they got the parts that they needed, they came right back. The longest part was waiting for them to actually get the parts in and getting the repair done ended up as about two weeks. But now, we can light our stove a lot easier than we were able to before. That contractor has actually been out to my house before for other stuff and I've never had a problem with them. Overall, I'm fairly happy with American Home Shield. I would like it if the monthly cost of the warranty were a little bit down but I guess, it makes sense if I'm repairing a big appliance.

My dishwasher was filling up with water, and the water was not properly pumping out of the dishwasher. My mother had to manually pump the water or dip the water out and I decided that it was something that somebody needed to figure out why it was doing that. I went online on the 18th and submitted my request for service to American Home Shield. I did not get a response at all but I was wondering why I got an email saying that the service request had been received. I was also told one group of people would be contacting me within 24 hours but that person that they were saying in the email never contacted me so I thought that it might be an issue with my phone. I have my home phone and was in the process of changing phones so I gave them that.

We've used American Home Shield’s service a few times, and we like it and have recommended them. Recently our rental company called AHS because the AC on our home out in Arizona was down. Then AHS called us to verify that we wanted to do the repair and how to pay for it. The technician then called me and tell me what the situation was and what they could do with it. He was very helpful, gave me some options, and we went with the best option and went forward with that one.

My Realtor told me how to submit a claim for lock changes. She told me what number to call and get it scheduled. I contacted American Home Shield and they had someone contact me. I didn’t have to wait days to hear back from anyone. Everything went smoothly and in a very timely manner. The technician came and changed all the locks. It just cost us a small deductible but he took care of everything. AHS was easy to deal with and I was very happy with my first experience.

I had some problems with the light switch in my house. Sometimes it would work and sometimes it wouldn't. I called American Home Shield to file the claim and the representatives were okay. But it was back and forth. They give you 24 hours for them to notify the next person and then the next person gives you 48 hours before they send the repairman out. It just took time. It was a three-day process.

I had central air conditioning problems. I called American Home Shield and it was a very good experience talking to their reps as they've always been very friendly and helpful. The service techs they sent were very good too. They ended up replacing several parts and did really well. I would tell my friends to purchase a warranty plan from American Home Shield.

I looked at several home warranty companies and AHS seemed to be much more reasonable in their cost and a lot better on their coverage. So, I went with them. When I called them to submit a claim, they sent out Ambrose Appliance which is a very fine group. They came out and at first I thought they had fixed the problem, but they didn’t. They had to come back and they did willingly and quickly. We were very pleased and my wife was very happy with the technician that came out. If a friend asks me about AHS, I would tell them to look at it it very closely and think very hard about taking it on because it’s a worthwhile group.

American Home Shield had one company come out for my washer and dryer but they didn't fix it. The guy that came out apparently replaced a belt, but either the belt wasn't the right belt and it snapped again, and the problem was worse than it was before he got there. I had to call another company and wait again. Hayes came out and did an evaluation. They had to order new parts and fix it. Everything was very well after that.

We've filed a garbage disposal to American Home Shield. My wife did it online and the process was very easy. She's always been very happy with their technicians and the service that they provided. Their quality of work was excellent. AHS has great service, it's quick, it's easy. Its warranty is exactly what it's portrayed as. It's good, reliable and they have consistent service. I've recommended them several times.

My hot tub had stopped working and I loved it when I submitted the claim with AHS. The contractor was on time and he found something in the motor. He just got it out and the tub started working right away. I do my claims online because I had tried to do it over the phone at first, when my water heater was making some noise but that didn’t go so smooth because I got hung up on. It could have been an accident but I didn’t try to call back. AHS has been better than paying for the repairs altogether.

My washer, dryer, dishwasher and my AC needed to be fixed and I called American Home Shield to submit a claim. The very first interaction I had with them was no problem but I didn't like the one after that. For the AC, everything went well and was scheduled properly. The company came out, did what they did, educated me on what I didn't know and fixed my AC unit.

American Home Shield is something that people has to have. I've used them 300 times in the last 12 years and I've never had a bad experience. Most recently, the garbage disposal broke. I called American Home Shield and submitted a claim. The rep I talked to was very polite and prompt and got me on and off the phone very quickly. AHS then dispatched a local vendor and he was great. He wiped his feet before he came in and was supposed to take his shoes off, but I told him to not worry about it. He then came in and went right to work, no chitchat. He got the issue fixed and was out the door in 15 minutes. It was great. Then the AHS rep followed up with me after the whole thing.

I've been with American Home Shield for 10 years and I've never had a problem. Recently, the dishwasher wasn't working anymore and I submitted a claim for it online. AHS emailed me who was gonna come and at what time. The tech that came was a nice man and he did a good job. He was very professional and what he did was perfect. Everything was working and we were happy with the work he did.

My whole kitchen got tripped and I called American Home Shield. But some of their vendors aren't reliable. They told me that the vendor was gonna contact me but they never did so I had to call back. I immediately got in touch with Jung Electric who scheduled somebody the next day and re-wired the entire kitchen. It was fast, the tech was fantastic and my kitchen has been working great since.

I had a good experience with my water heater claim with American Home Shield. It wasn't functioning properly, so I filed a claim online and then they called me the next morning. They offered to send a contractor out that day, but I wasn't available, so they sent someone out the following day. The tech who came was very pleasant and very much so on time. It was replaced quickly and has been performing very well since.

We had an icemaker issue and submitted an online claim with American Home Shield. I wasn’t very happy with the contractor. They thought they had the icemaker fixed but they didn’t have it fixed. They replaced the icemaker and then they thought the icemaker was defective. It would take four days just to fix an icemaker. It was finally fixed, however, after four visits. But I've had a couple of claims with American Home Shield this year and they've done a great job. I highly recommended AHS many times.

I have had this home warranty service for over 3 years and I'm not happy with it at all. The basics are that phoning in emergency calls can take hours at best (in the military so not usually an option) and there is no way to make an emergency claim online. This ended up costing me thousands for a covered claim because they took days to get to my rental. In addition, the plan auto renews and the premium charged increases because they put a dirty little clause in the contract saying they can auto renew the contract. I submitted several polite emails to the company asking to work through the issues I had but they aren't responsive after a year and a half. I really do hate to say this but they are probably one of the worst companies I have worked with. Do what you want but your money would be better spent elsewhere.

I purchased insurance for 3 of my rental properties, but when I found myself in a bad financial state, I wanted to cancel it. Not only they didn't quit my payments, but they renewed it with a different contract numbers. I waited for 2 days, over an hour on my phone, waiting for "busy assistant " to help me with this matter. Imagine, I have life, and can't spend so much time waiting for someone to answer the phone!!!

We went 3 weeks without a fridge to find out the compressor was being made in Korea then 1 week to ship. We insisted on a new fridge. Instead of paying value up to $3000 per contract - I spent $1800 to keep price down- they paid $800 only. I cannot speak to anyone with authority to dispute. They are like a bunch of robots reading from a script with no authority. My husband and I have spent over 25 hours on the phone - most of it waiting to get someone online. It was going to cost $1200 to fix and I am entitled to up to $3000. They did not have the part therefore they could not fix it. We did wait 3 weeks already but waiting another 4 weeks was out of line.

Replacement is with a BASIC unit (dishwasher) of the same size regardless of the quality, model or installation (INCLUDING COLOR) of the unit replaced. They chose a unit that cost 1/3 of the unit being replaced. If repairs are over $300 they refuse to repair. NOVEMBER 2018. I had numerous service visits that were set and never kept. AHS's excuse was that they were having problems with a new system. Happened 5 times. FEBRUARY 2018.

AHS has feigned attempts to make a simple repair to my washing machine for over a month. Four visits by the first repair company and one by the second. Still no repairs with another week estimated by the local company. This morning while on hold to cancel AHS, I made an appointment with Sears Home Services who will have someone here this morning. I will be signing up with Sears for their home warranty as they have great customer service based on my previous experience with them before I moved.

Updated on 11/15/2018: Yes we all saw the heartfelt response that they wanted to fix the problem and call. Today is Thursday November 15th. No call from AHS. No hot water heater and it will freeze in Chattanooga TN tonight. I guess next I will be replacing my pipes. But AHS doesn't care. They ordered the water heater and I will get it when it comes in. But they did send a message expressing their concern, but concerns do not fix my water problems. AGAIN DON'T WASTE YOUR MONEY.

Up until this point, American Home Shield had been perfect. Everyone we've ever had to use had been reliable and trustworthy. But when my air conditioning quit working, I called American Home Shield and they sent out All Pro Air Solutions. And they just lie to you the whole time. They said I needed a new compressor which would come in three days and at the most, it would be five days. But the third and fourth days went by. On the fifth day, I started calling them but they wouldn't pick up. So I called American Home Shield and they said they would call the contractor. A few minutes later, the representative called back and said they had picked up. But she said that they never even ordered my compressor. The contractor said that the people who were here before did something to the unit and messed up. But that was a couple of years ago and it was somebody that American Home Shield also sent out.

8 weeks ago we moved into our new house and immediately had problems with the GE refrigerator. We have called American Home Shield several times trying to get this refrigerator fixed. A technician has come twice but still not working. We've continued to call American Home Shield multiple times and get put on hold for 30 minutes or longer and then eventual get discounted. I've even asked to speak to a supervisor several times and again get put on hold and eventually discounted or hung up on.

The appliance was not fully cooling. It started cooling off and on, and it was something about regulating the temperature. I called in to claim and I immediately received a text message and an email, and then a phone call from AA Dependable Pool Appliance Service. The technician kept me fully aware of what was going on. They were pretty quick to call, pretty quick to schedule, and pretty quick to come out. They assessed the issue, diagnosed it, called and gave me an assessment of what the repair was gonna be, and gave me a ballpark on when it would be taken care of. It was resolved a little quicker than they anticipated. They got out and replaced the part, and went on their way. The unit's performance has been perfect since the repair. I'd recommend American Home Shield.

When the AC stopped cooling, I called it in to American Home Shield. Then AC and Comfort First Heating and Cooling called back the next day. The technician said that he would be out some time within the next day and he did come. He did a nice job too. He explained everything to me and he let me see what was going on. He explained that if it was Freon then I'd have to pay for it. There was a leak but he explained to me that it was so small that he could not find it. So he had to wait it out. American Home Shield is fine except for one thing. They add more money every year for the same thing. There is stuff you used to not pay them for. Still, I don’t have a complaint with Home Shield. They stand by me and I've recommended them to a friend.

I put in a service request for our air conditioner that broke down and went rattling aloud. The contractor American Home Shield sent was very bad. They came and looked, and it didn't take so long when they said the repair was done. However, the problem wasn't solved. It came back. So, we called them back. But, every time I called them, they didn't pick up my call. I called back to American Home Shield and they also tried to get a hold of them but couldn't. So, American Home Shield had to move the service request to another contractor which turned out pretty good. They picked up my call and did a very good job. They were able to repair the AC. Other than that, it has been a good experience with American Home Shield. The only time I had a hard time submitting a request to them was when I was trying to get someone on the phone and I had to wait about an hour. The rest of the time, it’s been okay altogether.

I had a Bosch washer and it was leaking out the front door. The gentleman from American Home Shield came out and looked at it. We discussed and he felt that we needed a new gasket. I told him that I was going on a cruise and couldn't have it done until I got back. He was nice and told me he could handle that. Then, he forgot and called me while I was on the cruise but it was okay. I got in touch with him and we got it all set up for Monday. He was on the ball and when I let him know I was back in town, I got immediate feedback. He seems to be very helpful and I'm very pleased with him.

I submitted a claim for our new refrigerator through American Home Shield. I did it on the phone and the process was simple. The contractor who came was very helpful, very polite and he got great customer service. He was also able to resolve the issue in one visit. The fridge has been working good since the repair.

The air conditioner had a problem and we called American Home Shield. The claims was processed just fine but it took so long to get a vendor to come out. It wasn’t American Home Shield’s fault though. It was the vendor they used. It was right in the middle of summer when the air conditioner went out and although I understand some companies are busy, it unfortunately took us a week before someone could come out. Even trying to get a hold of them was a problem. When we finally got a hold of them, we were okay because they were very courteous and knowledgeable. But I don’t know if they’re not a big company. Unfortunately, they had to call back east to get a part and it took about a little over a week to get that done. They also issued the bill to American Shield and got it approved so they could purchase it, have it shipped and have it installed.

The display on my AC unit thermostat was not there. I raised the ticket through the American Home Shield website and the service provider that was assigned came the next day. He went upstairs in the attic and apparently, it was not a major issue. The door of the unit was a bit open. He just pushed it inside and then, everything started working. From the perspective of scheduling and being on time, it was all good. Whenever I file a claim, the service providers are assigned immediately and if I file a claim through the website, it's even easier because I don't have to wait and call someone and explain the problem. The hassle is not there and given my experience, I would recommend AHS.

Use American Home Shield. Once in our old house, we had a problem with the thermostat on our heater. I called them to submit a claim but it kept leading me online. So I did and the filing process was really quick and easy. I selected what was wrong and they sent me a thing and told me when someone would be contacting me. The guys who came were awesome. They came out twice and the second one was two days after the first one. They were also personable, let me know what was up and didn't just leave.

We had air conditioning problems that went on for about three months. AHS kept calling people out, but they couldn't fix it. They had two companies tell them that we needed to replace it and they won't spend that money but they finally replaced the outside unit. And then we went ahead and paid to get the other one, because we were just tired of dealing with it. They replaced one section and we replaced another because this unit was called an Infinity by Carrier and we talked to several experts. If you replaced one of them that isn't compatible with that, it will just keep breaking so we ended up having to go with not as good a system.

We had a dryer and an air conditioning issue. The line was blocked with our air conditioner so the condensation from the pipes were going and leaking through the furnace and to the basement floor. AHS sent a contractor and we've used this guy through them for 20 years so we trust him very much. He came out once and replaced something and tried to clean it out. But he did have to come out one more time and clean it out from the outside also and we haven't had a problem after that. The pump went out too. It had burned out after 16 years and he replaced that. Sometimes I go through online to file a claim. But I feel better about talking to an agent, especially when I want a certain contractor and most of the time it's Comfort Zone that I want. They're very dependable and they do all they can to try fix the problem. The AHS reps are also very nice and good.

I recently had a busted pipe and it was very easy to submit a claim online. The response was the next day which was immediate. Also, the contractors were very nice and professional. AHS is doing a very good job and I would advise others to go with their service.

I called to AHS to submit a claim regarding the pipes, then they scheduled an appointment. When the contractors came, they saw what the problem and fixed it. So far, I had two claims with AHS. The other time, I didn't have hot water. The same company came in and they were great. I'm satisfied with my experience with American Home Shield.

I filed a claim with American Home Shield for an air conditioning problem and then Controlled Comfort came out. I would typically call the AHS number that I have whenever I file a claim. In fact, I have three AHS numbers and it appears that one of them gets me through faster to a direct person. I hope that there'd be clarity on which number is the best because the number I had in my packet was not the same as the one that gave me quicker service. There were times where I had to wait and then I just hung up because it was just too long. Now I know the number because I verified that the number the air conditioning company was using was different than the one I had in my phone.

My experience with American Home Shield was great. I had a problem with my cooling system and the contractor that AHS sent out took care of it and did a good job. Since then, it has been working fine. We got the heater on now.

American Home Shield replaced a well pump that had a motor burned up. When I filed a claim, I did it over the phone. The reps were fine and they got a guy here the next day. And the guy did very well. He replaced the well pump during a thunderstorm. My experience with AHS has been good so far and I've recommended them to several people already.

We had a number of errors over the course of some of our work with American Home Shield. They contact the provider that they have contracted with, and they have them call us back within a very short period of time. However, they kept having different wrong numbers for us. I would get online, figure out which company it was, call the company and ask them if they were trying to reach us, and they would say, “Yes, we’ve called you three or four times. And we couldn’t reach you.”

When we bought the house, the first thing that went out was the fridge. AHS said that LG has to handle the compressor because the warranty is not out yet. I had to contact LG and it took me a while because they had one person available to fix the fridge. I had to contact the person and they wanted me to pay out of pocket. I talked to them because if I have an insurance company for something that is handling the situation, I don’t wanna be paying anything out of pocket as I already paid monthly payments over there.

This is my second year having American Home Shield and I've been pleased with them so far. In fact, I’m getting my son one for his house in Texas for Christmas. Whenever I submit a claim, I just scan it to my computer and submit it as a jpeg to them online. I've also called them every time I needed service. I get the contractors out here and have the issues taken care of. They’ve all been very nice and have done a good job for me.