American Home Shield Reviews

We had a sewer gas smell in our house, and it was really bad. We couldn't even breathe in the house. We had to get to the point where we almost had to go to a hotel to live. So we called American Home Shield and spoke with a representative to submit the claim and the one thing that really was a downfall to the process was we were on hold for more than 45 minutes before we got a customer service representative.

I had a dead refrigerator and filed a claim with American Home Shield. They couldn't get Sears to timely replace the issue. I called and the rep was wonderful on the phone. Then, Texas Gulf Coast Service Center came out and they tried their best to do what they could to fix it. They were prompt and got back in touch with American Home Shield. They did a wonderful job, much better than Mr. Rooter on a previous visit from a previous issue.

A couple of weeks ago our hot water heater stopped working. We submitted a claim to American Home Shield online and it was easy. However, the person that they used wasn't great. In the beginning, he responded fine but after the initial time he came out here, he was just unresponsive. He wouldn’t respond to my calls and my questions. Also, he didn’t show up the second time that he said he was supposed to. He could have fixed our heater, but he literally stopped answering my calls. That was not AHS's fault but I guess they’re a little bit responsible for who they use. I just found someone else to fix the issue.

We had a ceiling fan break so I submitted a claim to American Home Shield. I did it online and paid $75. The tech that was sent out was really good. He was quick and he knew what he was talking about. Also, we don't use our AHS that often but when we do, it's usually our pool. Then, AHS sends the same people and the guy is good.

I always get a human being when I call American Home Shield to submit a claim. It is easy to do, and my interactions with their reps have been very, very good. I had a claim for my air conditioner when it was 104 degrees in the summer. The service that their contractor did was good. They first tried Freon but that didn't work. It was cool for a day, and then it was obvious that they had to replace the unit. It took a week from the time I submitted a claim to when it was replaced, so we had to buy an extra fan or two at Home Depot during that time. But I have a brand new air conditioner now and it's working fine. I had success with AHS every time I have ever called them. I've had them in the house that I had before this, and no matter what happened, they have never failed to live up to the deal.

The water heater went out and I filed a claim with American Home Shield over the phone. It was quick and easy and they were very professional. They contacted a local provider who took care of the issue and the quality of work was top-notch. AHS is very reliable and easy to work with. In fact, we had switched from Old Republic to American Home Shield because we had heard so many good things from other customers, and they were spot on.

My wife recently submitted a claim with American Home Shield for the microwave and the dryer. The technician that came out was very nice and courteous. He looked at the microwave and the dryer and he was very professional and did a good job. Everything has been running excellently since the service. In the past, though, when I had a claim for my refrigerator, a part had to be ordered and it took a long time for the repair to be done, so I was without a refrigerator for five days. But other than that, there has been no problem and I tell a lot of my friends that our AHS warranty saves money.

My last claim with American Home Shield was for the dryer. It was not heating and I submitted a claim online. For the average user, the site does what it’s supposed to do. It guides them through properly and it’s okay. Initially, the website comes back and says the contractor would call in 24 hours. Anthony usually gets back to me that day unless it’s late in the afternoon and he would call us back the next day. He has been out here a couple of times and also does air conditioning. He’s a real professional. He’s very friendly, open, and he’s about as honest as the day is long. The dyer has been operating like it’s brand new since the repair.

Navigating through American Home Shield's website was really easy and the contractor who came replaced my garbage disposal that was pouring water out of the bottom. Since then, it's working good. I would recommend others to get AHS if they don’t have something else already. It's great and has worked out good for us. I wouldn’t go without it.

I had a faucet go bad on the sink and it took a while to get the whole thing resolved because after we got connected with the plumber guy, we went on a trip. We submitted the claim online and it went smoothly. My interactions with the contractor went well, although there were a couple of times where I felt he could have kept me informed. He was trying to locate the part and one of the things that he ran into was that it sounded like American Home Shield wanted him to try to repair something before AHS would replace it. He ordered the parts, but they weren’t the right parts. He wanted to order a new faucet unit, but it sounded like American Home Shield would only go to a contractor grade on the faucet unit, and it was not a contractor grade. It was something better than that, so it took a little time to get through that also. Ultimately, it worked out. It got fixed and everything’s wrapped up now.

We feel good about our experience with American Home Shield. We pay American Home Shield upfront, not the technicians, after their technicians do the work. It's a flat fee of $75 and they take that out. We had three claims with American Home Shield and it worked out well. The first technician that I worked with was fast and he knew what he was doing. The last claim was the main circuit board of our microwave oven that went into a trouble code. The technician that they sent out didn't have all the parts so he ordered the circuit board and he fixed the switch. Right now, we're waiting on the service tech to come back. He'll call me when the board comes in.

A stove burner in one of my rental units was out. I submitted a claim with American Home Shield online and their website was very user-friendly and worked out well. A contractor got out within a week. The tech was talking to us, but we were busy in the garage doing some stuff, so I just let him do his thing. My claims experience with AHS has been hit-and-miss. There have been times when I wouldn’t recommend them at all because some of the contractors that we’ve dealt with have been rude. But the guy that recently came out was nice and really good. He fixed the stove burner and explained exactly what was wrong with it, and it worked when he left.

We had the ice maker on our refrigerator replaced. The claim process of AHS was reasonably easy. The contractor was out the next day. The contractor was really good. He came out to fix it, showed me that it was working, and he was very pleasant. The repair didn’t work though. The machine kept icing up and it wasn’t delivering ice. So, I called American Home Shield again rather than calling the contractor directly. They got him in touch with me the next day, and he indicated that the ice maker needed replacement. They ordered the parts and kept me advised to when the parts came in, scheduled the time, and fixed it. It’s been fine since then.

We worked with a heating and cooling company for routine maintenance and I really liked them. They were early and professional, and I liked the fact that they were in uniform. The technician also answered all my questions. They were great. Thus far, American Home Shield is doing a great job and I would definitely recommend them for the appliance and heating and cooling warranty rather than getting the individual warranties for each appliance. It definitely comes out to be cheaper.

I asked for someone to come and check the ducts in the attic 'cause I didn't feel enough air was coming through. When the team got here, the man I talked to said it was my heating or my air conditioning, and I said it was the duct. He went up there, looked and took a picture, then he came back down and showed it to me. The duct was separated in a major junction, so he went out and got his tape. He came back in and taped it all together. It was really hard to understand, but he took his time and I completely knew what he meant. It was a very good experience. This is the first claim that I have filed even though I've had American Home Shield for a year, and they were very professional.

We've been telling people mostly at work that American Home Shield is great. When we use it, it’s kind of even with what we paid. I filed an online claim with them for our garbage disposal and the website was okay. The contractor came within a day, arrived early, and he told me what he was gonna do. As of right now, everything's okay with the garbage disposal.

Updated on 12/26/2018: I already posted about an issue with American Home Shield. They replied on this site and sent me a personal message. I sent a message back privately and through my email. Never heard back. It looks like they are just posting to this site to make people think they care about resolving issues. Again a sham. BUYERS BEWARE!

My furnace went out overnight on Sunday December 9, 2018. The following morning I called to request service. The repair company they contracted to could not come until Tuesday. On Tuesday, I was told the part they believed it was would be ordered and I would hear back that day as to when it could be fixed. At 11 the next day when I had not heard back I called the repair company and was told by the owner that it could be up to 7 business days before they had the part but if I had not used the warranty through AHS it could have been done in 24 hours.

I have an American Home Shield Policy. I had an electrical problem which AHS' Contractor said AHS would have to determine whether it was covered. AHS denied coverage and said the problem was an act of God. I had another electrical come out and fix the problem at a cost less than the AHS contractor wanted to charge and the contractor I had out said it was probably a loose connection which is covered under the AHS contract. AHS refuse to let me file a claim for reimbursement of what I paid to have the problem fixed. I am totally dissatisfied with AHS!!! Have had a similar problem with AHS in the past.

This company has the worst customer service. You have to wait over 30 mins for a service adviser to answer and when they do answer they are not very helpful. It took them over a month to resolve a dishwasher issue. They are not easy to access or communicate with, I have been on the phone for 2 hours trying to get someone in the right department to help me with the purchasing of a replacement. Since I didn't have the proper information the lady chose to hang up on me. I have been trying to resolve this matter since 10/12/18. There is no other way to communicate with any supervisors or corporate office, you have no choice but to waste hours of your life trying to resolve a simple matter. NO RESPECT FOR CONSUMER'S TIME NOR APPRECIATION FOR BUSINESS.

On the phone for over 35 minutes. I submitted all required paperwork for a repair that happened on a Sunday night. I called 3 weeks later and got the run around from a call center in the PI. They are waiting on a complete diagnosis from the technician. We got permission to go outside of AHS because they could not find anyone. AHS called and spoke with the technician while he was here and got all the information he could provide. I spoke with a manager. Still the same "by the instruction book" answer. Very frustrating. I will not renew with them. Sincerely suggest you not use them.

On Dec 3 we called AHS re a potential need for repair of a Samsung stove. They charged $125 for a service call and said their contractor would contact us within two days. We did not hear from the contractor (Sears) and on Dec 6 called to cancel the service as in the interim we discovered it was our error in operating the stove and no service was needed. They advised us that our “account would be credited” for the service charge. On Dec 7 we saw no credit to bank acct so called again. The person said that they saw the credit and it would show in our account within 24-48 hours. By the 12th we still had not been credited and desperately needed it as we are retired and on a fixed income and our balance was close to zero. On calling them they then informed us that the credit will be processed within 14-21 days and they would mail a check. This was contrary to what we had been told.

Having spent over $650 for the year, I made a service call and NO ONE answered for 52 minutes. I called back to complain and no one answered for 31 minutes. When I finally got to a supervisor (Chasity in the Memphis office), she was as rude as any customer service rep I have ever dealt with and seemingly could not care less about the hold time. PLEASE do not make the same mistake I have. This is a complete waste of your money. Do the math. Your first service call will cost you about $725 (annual fee plus a service charge). Save your money and put it in a home maintenance account. You will thank me later. Besides even if you don't mind wasting your money, then you have to decide if you want to waste your time because you will certainly do that. Chasity was the last straw. I am cancelling after decades as a customer.

Received a check very promptly!

More

My microwave went out the day before Thanksgiving. The contractor came out on Friday, he ordered the part that took two weeks to come in but he ordered the wrong part. I was told it will take another two weeks for part to come in. I am an 84 year old widow that uses microwave for pretty much of my cooking so I found this to be totally unacceptable. Buyer beware of timely service.

I had the warranty with the purchase of a new home. The first year went quite well. We had a water heater go out and a few other things. It was a bit of a pain to work through them when the contractor didn't fix what they needed to right away, but it seemed worth the effort. Based on that I renewed and this second year has been a disaster. Calling their customer service has been one of the worst customer service departments ever, not because they are rude, but seem incompetent or unwilling to address the problem. There is no follow up on their part when having problems with a contractor. It is now 4 months and counting since I had a contractor come out to assess what was wrong. The guy seemed nice but then he no showed the next 3 appts without calling. I had to keep calling back to get back on their schedule.

My dishwasher leak was “repaired” by Greenway Home Services sent by AHS. The leak was in fact not fixed and now my hardwood floors are ruined. American Home Shield claims it is past the 60 day window for a return service call. We didn’t even consider the dishwasher was still leaking so we didn’t examine it because it was supposedly fixed. This is a joke and totally unacceptable! What a poor example of a company taking care of their customers. Now I have a burdensome problem due to their negligence. Beware of this company.

I submit claims with American Home Shield either online or over the phone, depending on where I am. If I’m doing it from the hospital where I work, I do it on the telephone. If I’m at home, then I do it from my tablet. Both ways, the process of getting the claim submitted is equally easy. Recently, we had the oven looked at for the temperature and then our dryer needed to be repaired. It was the thermocouple. The contractor that came out was very knowledgeable and offered very good service. Everything has been working fine since the repair. If we had any other service, my husband would like the same company to come. Overall, the experience with AHS was easy and it was great to be able to have an easy service to get something repaired.

Submitting claims online to AHS has been easy. However, the first experience we had with them was horrible and I was ready to walk. Still, we’ve had two other repairs since then that have been excellent. It was a fluke that the contractor we got the first time didn’t measure up. Fortunately, the last two have been solid. A guy came out today to fix the convection oven and this is the second visit. The first visit, the tech diagnosed the problem. I realized he had to order a couple of parts that would be shipped to our house. The parts came here and I notified the shop. They have been professional and their response time has been good. The technician came out and put the parts in, but the convection oven still didn't work. He called the shop to get further directions. They said they had to go back to the manufacturer to get some more details as to why it was not working.

My dryer was not heating and then it won't shut off. I put in a request through American Home Shield online and I paid my $75 copay. I got a text saying they would be contacting me within 24 hours. Then, the next text message said the appointment was scheduled for which was Thursday between 11:00 and 3:00 with Clark's Appliance repairs. Then, they said that if I had any questions, I could respond to that SMS text message. So I responded and asked if they were coming out to diagnose or to actually fix it. My concern was that they were gonna come out and just diagnose the dryer and then leave for another week. Nobody ever responded.

I submitted a claim online to American Home Shield for a garbage disposal issue and the tech who came to my home was nice. Everything was great with his visit but there was more he could've done with fixing the garbage disposal. He didn’t even tell that he saw something stuck in it. He told me why they were gonna have to replace it and he submitted the claim.

The part that turns on the heater and air conditioner wasn’t working so we needed to get a new one, and that was what American Home Shield did for us. I just called them and they took over from there. They found a company out here that works with them and the technician we dealt with did an excellent job. He was nice and very professional. I’ve had two claims with AHS in the last couple of years, and they’ve both been positive. And if my friends didn’t have any home warranty, I’d tell them that I would go with AHS.

I had a problem with my heater and I submitted a claim to American Home Shield over the phone. The technician who came out was very motivated. I’m not sure as far as trade skill, maybe more in the medium range. But it took two visits and he definitely stayed on the job and got my heater fixed. Since then, everything has been perfect. The last two vendors who worked on my washing machine seemed motivated too and made a real effort to try to get the work done the right way. So, I was very, very happy. American Home Shield is just like a car insurance. In an ideal world, you’d like to have it and not really use it. The fact that I have needed it and have used it several times recently and it has worked well, that’s a great thing.

I called American Home Shield and the contractor came that same week to fix the toilet in the bathroom. I told him what was going on. He wrote something up and he told me what had to be done. I asked him about it too. Since then, it’s been operating fine. It was a good experience but I need to call AHS again because my oven is not running like it should. AHS is a good place for people to deal with different things happening in your home, and they’re good people to deal with. It will keep me from having to go out and look for somebody to fix whatever is wrong, and it’s just much better.

My experience with American Home Shield has been good so far. There was an issue with my water heater and I was smelling gas around it. I tried submitting the claim online but the website wasn't working, so I ended up having to call them, which was easy to do. The plumber that they sent out checked the water heater, did the soap and bubble test, and said there was no leak and that we should be fine. The interaction with him was straightforward. He was super helpful and came on time.

We're having a GFCI plug in our bathroom that's tripping out on us. I submitted a claim to AHS over the internet. That worked really well as I was on hold for 15 minutes prior to that so I just went online to file the claim. Their techs came and they were very friendly. They told my wife what was wrong and replaced the plug. However, it's tripping out again and so AHS's contractor is coming out once more next week.

The toilet that came with the house was leaking. The seller provided American Home Shield for us, and supposedly, it had the toilet repaired before we came to live here. But the tank itself was leaking and the fill valve was leaking. I submitted the claim through the website and a person came out to look at it. They said that the leak probably had been there for a while and for that reason, would not be covered by the warranty, which was disappointing but it is what it is. They suggested that we replace the toilet outright, which we were able to do without too much trouble. Other than that, we had an issue about the fridge and it was dealt with immediately. They were very consummate professional. If we were to have any other issues around the house, I would go to American Home Shield first instead of trying to deal with it myself.

We have one claim that’s a year and a half old and still not completed yet and another claim I opened a few weeks back that was completed. A technician came out for the old claim and left without doing anything. This claim doesn’t show as an open ticket on their online system. I had to keep calling AHS then I’m put hold for 30 minutes. I will never recommend that contractor to anybody. They still have not come out. I just want somebody to come and fix my issue. I have this new appliance sitting in my house, no one has come and installed it yet. I hope they send someone over who can actually get the job done. On the other hand, the contractor that came out for my air conditioning heater was quick, very professional and courteous. He came and fixed the problem. I would recommend them for that incident.

We usually submit a claim with American Home Shield over the phone and the claims process is easy. The experiences with their reps have been fine and the contractors that have come out were nice and friendly. So far, the work that has been done in our home has been good. Everything is working.

American Home Shield has been a good choice for us. Recently, our ice maker wasn't dumping anymore. My husband had a very good experience with the person who came out and now, everything’s fine with the ice maker. It’s all been a positive experience and my husband's very pleased with American Home Shield. In fact, when our children bought their homes, we told them that they really needed a home warranty and they got American Home Shield as well.

The claims process at AHS was very efficient and the contractors they sent were professional, polite and friendly. I felt very comfortable with the gentleman that was at my house. Last time, the lady fixed my dryer, she came out twice, but when she finished, it left a loud noise in my dryer, which is very loud. So I stopped using the service. But the second time around, I've only used them once and what was repaired has been working fine since.

I've had the pool contractors come out several times to work on pool issues and they're not that great. I had some leaking, and they weren't able to detect that. Other than that, the service at American Home Shield has been pretty good. I generally submit claims online as it's quicker. I recently had a plumbing issue in the house and it got taken care of pretty quick.

I just bought my house and the warranty came with it. So far, American Home Shield has been very reliable. Everything’s working and the process works well. When I needed plumbing services for my garbage disposal that was leaking, I called them. It took about four days to get a contractor to come. He was excellent and very professional. I explained the problem to him and he said it was most likely the garbage disposal needed to be replaced. Typically, when it leaks, the outer casing has a problem. He went in detail, he checked it out, and that was what it was.

Our refrigerator wasn't controlling the temperature right so I filed an online claim with AHS and it was simple. The technician they sent was very good. It was kind of a general issue, so we had to call Samsung for help, but they just got them on the phone and they kinda directed us and worked remotely. They fixed the problem.

When I turned on the furnace, it would click on then it would click off, so I had no heat for a couple of days. I submitted the claim online with AHS then they lined me up with someone in my area. After that, they sent me the name and number of the contractor that would be contacting me within 24 hours and the person came the next day. Before the tech came out, they sent me a message and said he would be there by whatever time. I couldn’t be home when he was coming but I left the key for him to come in. At that point, I couldn’t miss work and I needed heat. It was cold. Then they have a tracking thing to let you know that the person was on his way. And he came and did whatever he had to do. Then he left and didn’t call to say anything.

I was moving to a new house and I wanted the locks changed. I submitted a claim with American Home Shield and somebody got back to me the same day. It was quick. The contractor was very professional. He asked me what I needed. I was sick the day he came and I let him go ahead and put the locks on. He was very patient with me and got the job done very quickly. It was less than an hour. Also, my heat went out a couple of days ago and today, a guy came out to replace some parts. He was super nice. I've had a very good experience with AHS so far.

I'm very happy with AHS. I'm 79. So, it's so nice when something breaks down, I call AHS. The only drawback, I have to wait a long time a good 30 minutes when I call them on the phone to submit a claim. And I'm too old to be using the computer. But it's awesome to have them on my side. I try not to submit because I do have a handyman. So, a lot of the times, I go through my handyman. I don't wanna have to use the system. But when I do need it, AHS has followed through right away. Whatever we pay for the peace of mind, it's really worth it. I insured my son, but he doesn't wanna take advantage because he thinks they're going to raise his rates. So, somehow, someone gave him the wrong information. Because I have put three claims and to me, it's wonderful. I also have another house insured that I have a tenant.

Sitting on hold for over 35 minutes is completely ridiculous. Not to mention the fact that they never picked up and I finally had to hang up. Do they have only 1 person answering the phones? Sometimes it's necessary to actually verbally correspond with a representative because the computer and automated phone service requests don't actually answer any questions you may have. I'm honestly re-thinking their service altogether.

My furnace went out at one of my rentals on a Saturday. When I requested service through my warranty the contractor told me they don't work weekends and it would have to wait until Monday. No heat in November in Idaho isn't an option for 48 hours. After speaking with a customer service rep I was told my only option was wait or have service done and submit for reimbursement. So I submitted for reimbursement after calling another company. My request for reimbursement was denied twice due to the fact I didn't get 'approval' from the warranty company. I think calling your contractor and your customer service rep is more than enough 'approval' to be reimbursed. This was an emergency situation and something needed to be done. Really disappointed in your service and lack of consideration in the situation.

Service request made for an upstairs leak, kitchen leak and hot water heater not working. Tech came out 3 days later and I haven't heard from anyone since (8 days). Tech told me that he needed to order parts for the water heater, did not fix the leaks but would do all at one time when parts came in. Attempted to contact the plumbing company, leaving 2 messages and no return calls.

I called for a bathroom plumbing issue, first time, new contract with this company. It took 2 days and I finally called asking where is the appointment, only to be told that there was no one in my area, and that I should find someone and submit a bill. I thought, "That's good, I did not know they would do that." I was told how to submit the bill for reimbursement. I submitted it. I get a letter saying that "We will not reimburse for service performed without prior approval." I thought I got approval when they told me how to submit my bill! WHY TELL ME TO SUBMIT A BILL AND THEN TELL ME I CAN'T. STAY AWAY FROM THIS COMPANY. I canceled my contract and they gave me back my money for that. I want everyone to know that this company is a WASTE OF TIME AND MONEY.

The contract clearly states the coverage. When I submitted the issue I was having with my plumbing, I submitted the symptoms of the problem because I am not the plumbing expert. The plumber stated he can't fix the noise and that the problem was something else. WHAT?? How would I know what the problem is? That's what the plumber is for. The issue causing the noise is also a covered item but apparently I have to set up a new service call and pay all over again to say that I want the specific item covered, not the symptom. The plumbers don't get paid enough to work on your problem so they are in and out fast and do very minimal work. This is a complete rip-off. Now I have to hire another plumber and get the issue fixed on my own. Was not worth having this insurance. I wish this company would just make right by this but they still will not after 5 calls. And I keep getting a bill for the service but I won't pay because I am not satisfied with the work.

With American Home Shield, we end up not having to select contractors for necessary repairs or replacements by random. We’re usually provided with folks who are competent and able. The reps on the AHS side are usually very attentive, accommodating and empathetic. Sometimes, the contractors who come, not so much. The most recent claim we had was when we had a problem with our furnace. We woke up and had no heat, and it was cold outside. We called AHS and because of the condition, they had someone here in less than an hour. This time, the tech was great. My wife is a realtor and she recommends American Home Shield to people that are purchasing houses. I was on the phone with one of the people who work for me, and I was talking to him about the benefits of having American Home Shield. He's going to be signing up himself. I have recommended them in the past, and will continue to do so.

When my garage door wasn't opening, I called it in at American Home Shield. The first time I called, I was on hold for 40 minutes but no one answered. I hung up and called again the next day and we were able to get the process done really fast. But the 40-minute wait for someone to answer the phone was depressing. Other than that, the contractor called up the next day and the guy they dispatched to our home was great. His name is Mike and he's a very nice guy. It was his second time to come here to fix something. He checked out the garage door and said he needed a part. He went to his truck and five minutes later, he told me he had the part. He was able to fix my garage door right there.

I've heard other people complain about submitting their claims with American Home Shield but, in my experience, that was never an issue at all. It has been straightforward and simple, like you could do it within five minutes. Every time I call, they send a contractor within the first 24 to 48 hours. However, we had an issue with the water heater which was somewhat of a headache. I didn’t have hot water for three weeks. It was a tankless heater and something in its heating procedure wasn’t explained by the contractor until the end when they sent the last person to change a part. He told me that it could have been done a long time ago but due to the process of troubleshooting, it took a while. Still, my last claim with my AC was a great experience and everything worked out well. I recommend AHS.

I went online like AHS instructed me to, so I could have my heating system checked. They sent a technician in about three days and everything went beautifully. But the problem is, I'm still waiting for the follow-up for the second person to come and fix the actual problem. It's been about six days now that I made a call. The gentleman had the person on hold while he was trying to make an appointment for me from the American Home Shield. I was asked if I want the same company and I said yes because they are aware of what needs to be fixed. But no one ever contacted me as far as fixing the issue, even though I was charged $80 plus for that particular service. When I tried on my own, I was told that I had to call American Home Shield, and they would send the work order out, and then the tech could come in and take care of the problem. But American Home Shield, so far, seems to be okay. The problem might be the people they sent out, not American Home Shield per se.

I had a leak in the basement and I did the claim with American Home Shield. But then I saw who they were gonna send out, which is a bottom-of-the-barrel feeder company. So, I cancelled the claim, and I went out and got a better company to do the work. I’ve had AHS for a long time, and they're good on the minor stuff. But if I have a real issue, I can’t have these bottom-of-the-barrel companies coming out and doing significant fixes and works because in my experience, it’s been a frustration and a problem that is built upon itself. So, I don’t use my warranty to it’s fullest because of my lack of confidence that’s been built up over time by the companies that AHS actually puts on its rosters.

When I submit a claim to American Home Shield, my preferred method is to call. But I do not like it sometimes because American Home Shield has such a long waiting period. One time, I was on the phone for over an hour and it was ridiculous. As for the service technicians they send out, they have been respectful and informative.

We filed a claim with AHS for our refrigerator and then recently, we got one for our heating and air conditioning. We have used American Home Shield for a while. It's always been good, but the most recent one, the vendors that they put us onto, hasn't returned our calls. We called them several times and we haven't had anybody make contact with us to come and take care of our issue. But overall, the AHS reps take care of our issues, and handle things quickly and effectively. Although it's not working well with the most recent vendor, all the rest of them has worked fine. In general, I'd tell a friend go ahead and use them. They've been good. This is the first time we've had an issue.

I had a small electrical problem so I submitted a claim to American Home Shield. Their rep's professionalism was exceptional and in a few days, a contractor came to my property. The contractor was very good and I saw the whole procedure when they serviced the issue. Since the repair, things have been excellent. My wife and I are getting along in our years and the security of having American Home Shield's warranty in my back pocket has been very comforting. Other people should look into the service. They're very prompt, courteous and knowledgeable. I've been very satisfied with the company.

The microwave, the dishwasher, and the refrigerator weren’t working so I submitted my claims with AHS. Using their website was pretty easy and getting a contractor had been so fast. It was in three days usually. They were also wonderful and very polite. Having the warranty has been an incredible value for me.

We were having an issue with our air conditioner during summer this year. We had our regular guy come out and it was dripping. We thought we just needed to clean the lines, so we were gonna have him do that. But, he said we got more than that. So last week, we decided to call American Home Shield. The contractors who came out yesterday were good. They got the wrong part, so they took a picture of what they needed and then they reordered and said they're setting up another appointment for Monday. So far, we're very happy with AHS.

The garage door wasn’t opening, and I submitted a claim online to American Home Shield. I requested the service and Concho Valley Door called us. They came over and they told us what they thought was wrong with the garage door. They had to order a part, but to do that, they had to talk with the insurance company first to see if it was a go. They submitted all that stuff for us and it took a day but they got the approval. They ordered the part and got the garage door fixed, and everything has been very good since the repair. With American Home Shield, you have to know what their coverages are. The basic coverage doesn’t cover what we eventually had this claim for, but what we have is the more comprehensive one. As long as you know you're covered, then no big deal.

Sometimes the wait time at American Home Shield for getting anyone out to call is very long. I've done a few online requests for claims but if I ever try to call, it takes a really long time to get through. Also, it's always a foreigner that's speaking to us so it's a little bit difficult sometimes to understand what they're saying. The other thing is that I misunderstood and thought that the cost is associated with a visit versus each appliance. It turns out that it depends on whether or not the appliance is something that someone from one service provider can see to versus two. So, if you have a plumbing issue and something else, those two don't go together so those would be two different service costs. I wasn't aware of that, and I didn't realize that at one point I was gonna get charged twice and have two different services come out.

Two weeks ago, we paid for service to have our clothes dryer fixed. The company that they assigned to this came out and the technician didn't have any parts because he had to first see what the problem was before he could order what he needed. That was fine. They will call me when they get the part in, to set up a repair. The technician fixed it, then something else broke because he didn't check everything else that was there with the clothes dryer motor. He came out, replaces the part, he breaks the belt that he just put on. Now, American Home Shield had them come back out to put in a new belt. The technician said, "I have the belt in stock. I will be there first thing tomorrow morning, and I will put it back on. I promise." Two days later, he can't come out because they didn't have the part. Today, he got hurt on a job and has the part and they don't have any way to get the part from him because they can't send someone to go get it.

I filed an online claim to American Home Shield for a clogged drain on the washer. The plumber they sent out advised me that it wasn't covered and was gonna charge me $600 to get on the roof to clear the drain and they wouldn't send anybody else out to give me a second opinion. The contractor was horrible. He just wanted more money. He was suggesting an absurd process in order to get my issue fixed. He knew I needed my washer and I felt like he was just trying to make me do something that obviously wasn't necessary. He wouldn't even snake the drain. He refused to do it because there was no clean-out or access point. So I contracted my own plumber and he was able to get the line snaked for $85. It's working fine now and I'm back in business.

I submitted a claim to American Home Shield for my dishwasher online and Greenway Home Services came out. I’ve used them for several items and they do a fine job. The technician is knowledgeable, friendly, courteous, and on time. He had to order a part for the dishwasher and it took a week. It was not too long. The experience with AHS has been pretty easy.

I had a water pressure issue and when I set it up, I had to do it online because American Home Shield didn’t have a checkbox for the problem that I was having. So, when they called me to schedule it, they asked me more about it. The contractor was very nice. They were on time and they fixed the problem.

The first time the contractor fixed my dryer, it got broken again. But he let me know what was wrong and it was nothing but a fuse which I had to pay $250 for. Nevertheless, I had a great service from American Home Shield.

My Realtor negotiated that the seller put a year’s worth of American Home Shield into the home. And the service paid for itself ‘cause I had to have the main lines snaked and a whole bunch of plumbing works done, and they took care of it. It was quick and easy. Then we renewed our policy and our heat went out, so I went to their website and made a claim. Navigating through the website was good and easy to understand. Putting things in and the flow of going from one option to the next was easy, as well.

I put in a claim online with American Home Shield for our AC which was not working. It took them 48 hours to reach out to us 'cause it was over the weekend but they were pretty quick in sending someone the next day. I was concerned about the fact that the technician that they sent out was from a low-rated company. But he was good and noticed right away what the issue was. He fixed the AC system and it was working after the repair. But the next day, the AC was rattling. Also, I don't understand why there is a cap on repairs that I didn't realize before until I was able to read the policy in depth but I'm happy with my current claim.

When I submit my claims with American Home Shield, the online process is usually pretty straightforward. Thereafter, a contractor gets a hold of me quickly. I have an ongoing claim for my heating system. It’s not fixed yet and the contractor is still working on it. It started off with the electrical breaker which was burning out, and so we had an electrician come in to replace the breaker. He said that he thought it was pulling too much current from the heating system. So, we had an HVAC guy come in to look at it, and he said the breaker was the wrong size. He’s gonna come back today to put in a larger breaker and check what’s being drawn.

When my electronic air cleaner died I called AHS. Their response: An air filter/cleaner is not a component or part of the HVAC and so is not covered. Their contract says "All components and parts..." There is no mention of an air cleaner/filter as being excluded. In fact, their own website - over 6,200 pages - has no mention - ANYWHERE - that an air cleaner/filter is excluded. In fact, an air cleaner is referred to as part of the HVAC system.

I submitted a service request to American Home Shield on 11/30/18 for washer repair. They assigned contractor D&J Appliances for the service call. I contacted D&J Appliances on 12/4/18 to schedule an appointment. They set an appointment for Friday, 12/7/18 from 11:00 am - 3:30 pm. The company was a no show. I called to get the status of their visit, the contractor stated that he was running behind because of car trouble. He stated that he was still on the way at this time. At the end of the day the contractor never showed. Today is 12/10/18 and I have not heard any response from D&J Appliances at this time. I have been trying to contact AHS but have been on hold for over an hour. I tried to reach out to AHS on their website but they keep referring me back to the unreliable contractor stating that an appointment has been set. This is unsatisfactory. I need some assistance please!

Two problems: My water heater leaked. Service provider arrived and said the water heater needs replacing. After they offered their deep discounted water heater price, I decided to buy it local... Much cheaper. At the end, I never received the promised refund check! On a second order, the provider ordered parts and never came back to fix the appliances. I am trying to contact AHS BY PHONE (there is no option for chatting, or email address to specify the problems.) All I can do is continue to hold... Patiently as the phone requests... AND IT'S BEEN A 3 sessions OF 45 MINUTES HOLDS. Very disappointed.

It took American Home Shield almost 2 weeks to tell us: The basket strainer leak in our kitchen sink is NOT covered, the diverter in two bathtubs is not covered and the lever of a shower is not covered. Almost two weeks without hot water, a leak and bathtub issues. They use this plumber to make excuses on how the problem is something that is not cover, and you are on your own.

I personally have had a big headache with the billing department. It started when I needed to cancel a service, right after I scheduled (3 business days in advance). My account started to have a “past due” status and I could not self-schedule any other service. I called and was assured my status would be updated to current, there was no issue with cancelling. Three months later I noticed a $100 charge for the cancelled service request. I’ve called numerous times and it has not been resolved in 3 months! They do not have available email contact, so I spend hours on the phone and still no resolution. So maybe they are good at getting repairs, but when you cancel, they seem to want to hang onto your money. Meanwhile, they kept charging me monthly. An entire headache. They are being cancelled!

When my sink was stopped-up, I submitted a claim with American Home Shield over the phone and the rep I spoke with did well. And then, I was very appreciative of the contractor's timelessness and professionalism. They did exceptional work. However, AHS doesn't have enough people on the telephone. Don't call AHS during the day because you would wait too long. Instead, call them at night. The more weird hours that you call them, the better your chances are of getting through right away.

My dishwasher was leaking water, and the motor sound like it was really loud. So I called American Home Shield, and they coordinated having a technician come out and assess the problem. The tech who was sent out here was very good. He was very timely, professional, and worked efficiently. He did his initial assessment, then had to order parts, and come back for the second visit to repair it. They called me within one week to tell me the parts were in. He came today and fixed the dishwasher.

We've had American Home Shield for a long time and we're happy. I've even recommended friends. When my dryer would not run, someone came out and fixed it. He was here on time and he did a good job. He was very efficient so I was very pleased with him. Although we weren’t real pleased with the last plumber we had out, he came back and fixed whatever it was that we weren’t pleased with. I also like the fact that we have a specific guy now that we like. I like that when we request him, American Home Shield allows us to have him come out.

Recently I submitted a claim to AHS regarding my fridge and my dryer. The light on the refrigerator was flickering on and off. Also, the knob for the dryer to start was not working. I submitted my online as it is easier and quicker. The contractor I came in contact with was very kind and professional. He was able to answer all the questions I had. He had to order a couple of parts and it took about a week for him to get them. After that, he came in and got it all fixed. Overall, I had a great experience with AHS. I like the fact that I have somebody to contact and be able to get all my household things fixed.

My sister went online for me to submit a claim with AHS for the air conditioning. After that, it wasn't long before the contractor came out and my interaction with them was all right. They told me what they were gonna do then we had to get a unit and the people that came put it in. Since then, the unit has been working great. I would tell others that they need to get AHS.

I went online to file a claim for my refrigerator and American Home Shield sent out a very professional guy for it. He called and let us know he was on his way and then came in. and did his job. He was talking to us let us know exactly what was going on. He diagnosed the problem from there and he was in and out for two hours. It was an excellent experience. We just find American Home Shield to be pricey.

We have a regular company that services our pool every month, but American Home Shield always wants to give us a different company. They know that we have All American Pool Company so of course we want them to do any kind of work that goes wrong, but when you go online, you don’t get to pick. They just assign. I had to call AHS and say, “I need All American Pool because they service our pool every month.”

When I call American Home Shield, the wait time is outrageously long. The same problem applies with the contractors. When people them, they spend half an hour on hold just waiting to get someone on that side. They're wasting a half hour of that contractor's time that they're paying for waiting for somebody to pick up the phone on hold. Nevertheless, submitting claims online has been fine. We had an air conditioner claim most recently and their contractor was there the next day and fixed the problem. It's been pretty good since the repair.

I submitted a claim to American Home Shield for my heating and the contractor called me in less than 24 hours. They were good and professional. It was just a check and since then, it has been fine. A home warranty is very valuable and I would recommend AHS. Their service was excellent and timely and you don’t have to worry about finding somebody because they already got a network. You don’t have to worry about hiring somebody and that they’re not gonna do the right job, and if they don’t, you gotta hunt them down to go to court. With AHS, you got them on standby.

I had a dryer that was not working well. It was an add-on but the original issue was the washer which needed a chip for the computer system. So far, two people who came out on separate occasions were absolutely professional. They were there on time and they explained what the issues were and what parts they needed to fix them. They fixed the problems in a reasonable amount of time. In the beginning, the washer and dryer were making a whole lot of noise. It progressively got worse and after I called and had them repaired, they were almost like brand new. Given my experience, I recommend American Home Shield.

Overall, I'm very happy and satisfied with American Home Shield. It's better than most of the other warranty companies throughout the east. I've recommended friends and family to the company. Our washing machine was rattling and making noise and after I made my claim online, a contractor came out within 48 hours. He was a nice guy. He was very responsive, he got back to me, and he cared. He, in the end, resolved the issue with the rattling and shaking noise, so he did a good job.

As a realtor, I use American Home Shield all the time, not only for myself, but for my clients. Their contractors have been excellent, and when something was going on or the reps didn't give me the right information, I just called my rep and she always takes care of it. During the summer, though, the air conditioning unit needed some work done on it and it was gonna be a couple of days before their contractor could come out. And I was displeased about it. But for my most recent claim, on our heater, the contractor called us and came out immediately. The tech knew exactly what the problem was. He checked the unit thoroughly, and it has worked ever since. I'm totally happy.

My AC and heater system was acting up in the controls. We were in days where one day we would be using the heater and the next day using the air conditioner. And when the desired temperature was reached, the fan would set off. We filed a claim with American Home Shield online. When calling AHS, there's always so much hold so it's not a preferred method to submit a claim. The wait time to talk to a human is at least 30 minutes. I've been with AHS almost continuously for 10 years and it has always been like that. Nevertheless, of all the contractors that I've ever dealt with over the years, and there has been 15 in the past 10 years, the contractor for the AC and heater was the best. He was prompt and came on time when he said he was. He was very knowledgeable about our problem and got it fixed as expediently as possible.

We’ve had American Home Shield since we lived in the house for 24 years, so we’ve had good technicians and some not so good. Over the summer, we had a problem with our cooktop and the technician who came out didn't diagnose the problem at all. I let American Home Shield know and asked them to send somebody else out, and they did. Recently, our toilet was continually running. I did a claim online and the process is good because it happened over the weekend, so I could just do it. They sent a contractor they sent out before, and he was very good. He diagnosed the problem very quickly and took care of it. All in all, American Home Shield is a good thing to have as a house gets older and our house was built in 1980, so things are getting old.

I have some ground squirrels or chipmunks and they chewed some of the wiring into the electric eye on the door. I submitted a claim online with American Home Shield and it went as smooth as silk. They sent out Magic City Door and my interactions with their techs were great. They found the problem, fixed it, adjusted everything, then left. I was impressed with their professionalism and that they knew what to look for. Also, the wiring has been working fine since the repair. Overall, AHS has always been Johnny-on-the-spot and I'm very satisfied with them.

I started with American Home Shield this year and they have been awesome. I had an issue with a heating element and Rapp’s Heating and AC came out. The tech was amazing. He didn’t do something the first time, so the unit started doing the same thing, but when he came the second time, he was in and out. I also had an appointment with Rapp's for the Friday after Thanksgiving between 8:00 and 12:00. I called on Wednesday before that and asked if there was any way that someone could get out here sooner. My grandkids were on the second floor and we had guests. The lady rep said that she would have someone call me, but no one called me on Friday between 8:00 and 12:00.

We had a previous claim on a refrigerator. We reported it to American Home Shield and paid $125 deposit back in July. But after four visits by a technician, they could not find a part. Finally, we were given the option of purchasing a new refrigerator from them or taking a cash settlement. We took the cash settlement but that didn’t happen until three weeks ago and the reason for the hold up was a combination of things. American Home Shield wanted to make sure that there was not a part available from any vendor and that took a while. They had two different technicians come to look at the refrigerator and one of them was the Sears technician. He came twice and he was excellent. But the report that was sent was not to correct parts by the manufacturer. It was just a fiasco from the very beginning and it took almost three months to get corrected.

My hot water went out and AHS gave me a automatic response with some company named Durango. This company had serviced my home previously and their service was horrible that I had to call and get another vendor out. So I asked if they could send another vendor out as opposed to this Durango and they gave me this company called R & S Plumbing. When they called, they had already set up the reservation and whatnot. So, I called them and said that wasn’t a good time and if they could come at this another time. They said they could. When the guy came, he first he called me and told me he was coming.

American Home Shield takes care of everything in a timely manner. They are very professional and they answer questions. I made a claim by phone for the spring of the garage door, and the contractor that came was very knowledgeable. It was inconvenient because I don’t like parking my car outside, but I’m blessed that my car wasn’t on the inside because had my car been on the inside, I would have been stuck for three days. I'm highly satisfied.

You cannot get through the customer service line if you call after 7:00 AM PT. Hold time is good 1 hour. I've been chasing a reimbursement for $496.82 for a microwave replacement I purchased since the repair is more than the new microwave for a claim on 3/31/18. I refiled my claim on June 2018 and still has not received the check. The departments I dealt with (Customer Service, Cash and Lieu, A/P) are saying I have to call the other that they're not able to assist me. I spoke with Solomon, Kathryn, Grace Sherri/Cherry and Drew and all don't know what's going on. I'm a realtor and I'm not confident on referring them to my clients.

We've had nothing but positive experiences with American Home Shield. My wife called them since there was a leak in her downstairs toilet, and they sent someone out to fix it. We usually file the claims over the phone because we've never been able to actually get logged in to the online system. We've tried, but we've had some issues with it, so we've always just done it over the phone.

I've been very satisfied with American Home Shield. They respond quickly and their contractors contact me within 24 hours or less. Once, I went online and submitted a claim for a leak that was in the ceiling of my basement and I got service right away. I was also happy with the repair company that came. They were professional, knowledgeable, courteous, clean and all their work was satisfactory and done to my liking.

I had broken springs in the dishwasher door and I called American Home Shield. I told them what the problem was and within that same day, I received a message telling me who would be contacting me about repairing it and that there would be a $100 service fee. The repairman contacted me and wanted to know when would be a good time to come. He was there the next morning and he was on time. He was very professional, polite and nice. My general expected experience with appliance repair people is that they charge you 65 to $100 to come out and then, they say what’s wrong with it. They go to the appliance parts house, get the parts, come back, fix it and they charge you some more. However, this technician had what he needed on his vehicle and 45 minutes later, he was gone.

I was having a problem with an ice maker. The water coming out of the water spout of the refrigerator tasted funny so I contacted AHS to send a repair person out. It was easy to submit the claim. I just logged on, submitted what the problem was, and what appliance it was. Then, I had an email back saying who was coming out. It took about three days for the contractor to come out. However, the contractors didn’t call and I always ended up having to go look up the contractor name and call them to make the appointment. My son has AHS too and we both have the same kind of issue.

Our refrigerator had an electrical issue and I submitted a claim to American Home Shield over the phone. The contractor came out and he thought that maybe one part needed to be replaced and we discovered that the whole refrigerator needed to be replaced. So, American Home Shield contacted us and we got a brand-new refrigerator. It was less than a month and the refrigerator is working perfectly. I’ve had no problems with American Home Shield. We’ve had several different appliances replaced by them and they’ve always been on time in getting things done. I would definitely recommend them.

I previously had somebody come and fix my garbage disposal, and the techs sent by American Home Shield showed me a few ways to fix it myself. I had a plumbing claim recently and I tried all the things that they had taught me the first time, but the person who came out tried a couple of different things and said it needed to be replaced. He was very nice to work with me and my schedule. The window he said he could come was 8:00 to noon, and he didn’t end up being able to come ‘til 10:30. I had to be at work at noon and I had to drive 30 minutes, and he said, "No problem. I can come back Monday," because he didn't have the parts he needed.

We had a plumbing issue and I usually file claims online but this time, I called American Home Shield to make sure it was covered. They placed the order and then the service guy came, solved the problem in a matter of an hour and everything went well. Our interactions were excellent and the problem was fixed the same day I called. We've had American Home Shield for over 10 years and we're very satisfied with their service.

American Home Shield has been great. We’ve had up to three policies with them and we have two now. We’ve also made a few claims through the years. I’m waiting on someone to call me back about a repair service that can help me with our water heater. The water heater is tank-less, and the people that AHS recommended has notified that they cannot get to the repair, so they are asking AHS to send another company out. Our most recent completed claim was for the icemaker at our house, and it wasn’t many hours until we heard back from AHS saying they scheduled someone. The contractor was fantastic and we would definitely use them again. I recommend AHS all the time.

I’ve had a good experience with AHS so far. I’ve been having problems with an automatic light switch and the electrician AHS sent came in, worked very quickly and got it fixed for me. He did a great job.

I filed an online claim with American Home Shield when the compressor on my refrigerator went out, and they sent me a text telling me that the contractor would be contacting me. I then got a call and an appointment was set up. The guy who came out was great. He was down to business, checked things out and told me that the unit would need to have a compressor. He then called somebody. I was waiting for him to get back with me but then Sears called me and set up an appointment to get the unit fixed. I've called American Home Shield thrice now and I've been very pleased with everything that has been done. I recommend them to everybody.

I've had American Home Shield for several years, and it's worked out well. Recently, a garage door gear broke. The contractor had the parts when he came out and was done in probably 30 minutes. He did a good job.

We had a lot of claims with American Home Shield this year. Our washing machine went bad, and so did the compressor in our air conditioner. I went online and submitted the claims, the contractors told us when they'd be here and they showed up. Everything was really smooth. For the washing machine, the appliance guy came out, looked at it and said, “Your computer controller is burned up, and it costs about $1,000 a piece. They’ll probably wanna replace your washing machine.” So, he told American Home Shield that. They emailed us a selection of washing machines, we picked one out and got it.

I’ve had two claims in the past two weeks and the electrician sent by American Home Shield did a great job. He assessed the problem, found it right away, tried to correct it and couldn’t, but replaced the item. He was in and out in 45 minutes.

Water was dripping from the back of the refrigerator, down into the bottom drawer and it was collecting there. It would freeze and make about a four inch layer of ice and when the ice got too much, water would drip out. So, something was wrong with the way the water went to the ice maker up to the dispenser. I filed a claim for that with American Home Shield and the people I talked to on the phone were very courteous and helpful and easy to talk to. It was the 4th time that we had the refrigerator repaired and the tech said that the issue was in the design of the machine. The tube, after a number of years, closes and the water doesn’t go the way it’s supposed to go. He said that it was not repairable and they would have to replace it. We did not find one that we liked on their list, so we went to Home Depot and found one within the price that they allowed.

I recently went online and submitted a claim with AHS for my HVAC. Their contractors were professional. They found out exactly what was wrong, explained it to us and did the repairs. The HVAC was fixed about three days from when I submitted the claim and they had to get a part.

Things went fine with American Home Shield and everything's working now since the most recent repair. My only concern is that two of my coworkers have American Home Shield also, and they only pay $75 for a service fee when I paid $130-something, and that's a huge difference. I pay AHS monthly just like my coworkers do. It's probably what I signed up for online but I didn't know any different. Hopefully, I wouldn't have to use the service fee very often. But other than that, everything was fine.

We scheduled an HVAC preventative maintenance with American Home Shield. They emailed me about a deal where it was $75 to have the technician come out and do a maintenance service, and if they had found any issue, that $75 would be credited towards the fix, and I scheduled that one. After I put in the request, the contractor called to schedule a time and the day. They texted with an ETA before they were coming, and they arrived on time. They did the maintenance and took about half an hour to do the job which involved the cleaning and check-up of the HVAC. Overall, the experience with AHS was convenient and easy.

My wife submitted a claim with American Home Shield for our steam heat system and they sent out a good contractor. Everything has been fine since the repair.

We hired a furnace company that came to tune up our two furnaces. They saw a problem with carbon monoxide leakage and one of the burners was running hot. We then contacted American Home Shield with that information who then contacted a local company. This company came in and told me that there was indeed an issue. They then contacted another one that was supposed to come and report the actual issue.

My water heater stopped working on a Friday which prompted a call to AHS. The representative sent a contractor to our home the following day which advised we needed a new water heater. He stated he had to get an approval from AHS. This company called us Tuesday stating the approval was received and they had to pick the water heater up from a warehouse and the earliest they could come to our home was Thursday. The Water heater installed, contractor advised to wait 45 minutes for the water to get hot. Needless to say the water NEVER got hot. We called the contractor which said he couldn't come back until the next day.

My furnace failed and it was very cold. I survived, but it wasn’t pleasant keeping the house about 50 degrees only. As I'm more comfortable online, I went through American Home Shield's website and submitted my claim through there. I had some trouble with getting the contractor to find the actual issue with the furnace. They fixed one piece, but it was not the problem. It took close to two weeks to get the furnace replaced.

I’m not too happy with AHS. I had a light that needed to be repaired and it took two weeks for the part to come in. I also asked for my garage duct to be fixed and they said that because it plugs into a switch, it was not covered. The claim before that, the guy told me that my floor wasn’t leaking. It just had to be refilled with tile and that cost me money. But the contractors have all been somewhat good. Having a warranty on the property is sometimes good and sometimes bad.

My gas furnace wasn’t heating up as it should and I went online with American Home Shield and I did all the necessary things there. Then somebody called me that same day, about two hours later and they took all the information down and said that somebody would be getting in touch with me within 24 hours. That same evening, the contractor called and we set up our appointment for the following day. Then the service guy said that he was gonna come out between 3:00 and 6:00 but he actually came out earlier than 3:00. He was courteous and timely. It was cold when I called AHS because the furnace wasn’t working and when they said that it was 24 hours for them to contact me, that freaked me out a little because it was cold. Instead, the contractor got out here sooner than scheduled.

The heater on my AC unit was constantly running and this has been going on for a week. It wouldn’t shut off without having to cut all the power off to the unit itself. I submitted a claim to American Home Shield online and they had an appointment set up for the very next day. It was the quickest turnaround I’ve ever had with them. Usually, the waiting takes three days. The contractor was able to diagnose the problem right away. There was a switch inside the fan blower that shorted and he had a spare part in the van. The heater is working excellently since then.

I have two houses that are covered with American Home Shield. One is not my main residence, which is in Phoenix and being that there are renters there, it gets the most activity. My recent claim was for a leaky faucet. The company that went out did a good job and got the faucet fixed. They also noticed a few other issues and made some recommendations. Typically, when I have a claim, I phone them in. I've never had an issue getting a claim set up. However, I've had several bad experiences with the contractors. It's Arizona and it's always in a 110-degree heat when the AC goes out. So, it's a critical situation for everybody. The response time has not been good, but I get that everybody's busy that time of year.

My dishwasher wouldn't drain and the contractor sent by American Home Shield for it did a great job. The issue was minor but I never would have thought of it. He went right to the problem, got it fixed, and was professional and friendly. He completed the repair in one visit and now, the dishwasher is like new. I would have him back again. Everybody who came out in the 3 or 4 times I've had a claim has been professional. Also, I've had nothing but good every time I've had to call American Home Shield. So, I have nothing but a good experience with all of them.

My garbage disposal went out so a plumber came and checked it out. It was burned out and he replaced it. Everything's great since then. We've had three different home warranty companies and American Home Shield's the best one we've dealt with. They're far above the others.

Our heater wasn’t coming on and I filed the claim to American Home Shield online. I had a tech come out and he said it was one thing. I’m from a technical background and I didn’t take what the tech had said as being what was really going on with it but I humor him. The contractor arranged to have the work done about a week later which was fine because the temperature wasn’t that extreme that requires my heater to be working all the time.

I bought the house over a year and a half ago, and it came with buyer's insurance for six months with American Home Shield. When that expired, I renewed for a year. We’ve had great companies come out as well as guys who were communicative, resourceful and who helped. The other claims experiences were wonderful and we were very happy. This is our first bad experience. The heater was getting hot and I could feel the fire come on. The thermostat was set to 80 and it was saying 55. Then, it shut off a minute later. The house wasn’t getting hot at all. I submitted a claim online to American Home Shield and navigating through the website was fine. However, it took AHS a week to get the contractors out.

AHS sent a contractor to come out for our heat and it was working fine. Then about four days later, it stopped working again, so we put in another call to have the contractor come out. Thankfully, we were not obligated to pay another copay since it was already a recurring situation and we appreciated that. We normally submit our claims online and typically, they respond within 30 minutes. The most I've had to wait for someone to come out have been about a couple of days from discussing and that's been pretty good.

We had a pretty heavy rain and realized that our sump pump was not pumping as it should be. We had to manually play with the actual pipe that goes into the pump or the cord to get it to go off so we had to monitor our sump pump. I submitted the claim online to American Home Shield on a Sunday. The contractor called me on Monday to schedule the appointment for Wednesday. They were excellent, very straightforward, came in and assessed the issues, fixed it, and cleaned up after themselves. It was just great interaction all around. They replaced the sump pump and it's been working ever since. I would call the same contractor again if I needed work done at my house.

My garbage disposal was locked up. I did an online claim and the American Home Shield site was very friendly and easy to use. Then, the guy came out and repaired the garbage disposal in 10 minutes. He was very friendly, knowledgeable and everything was good.

The heat was out upstairs, so I submitted a claim to American Home Shield online. I received an email with an offer for a preventative check-up for the heating system. It was worded a little confusingly because it said any additional problems found in the system would be $75 to fix. So, when the contractor came, they did the check-up but it was an extra work order to look at the upstairs heat which I didn’t know.

While doing some work in the house, some faucets were discovered leaking. I submitted a claim with AHS online and it was simple and easy to do. Then the techs showed up to fix the faucets and while they were doing that work, I started the dishwasher and it quit on me. So, I filed a second claim within a day and all my interactions with the contractors were perfect. One time, I've had a bad experience with AHS where the situation was very difficult and it took an abhorrent amount of time to repair. But we worked through it.

Our furnace stopped turning on and the first time I filed the claim, I called and got a voice automated system. I gave them my claim number and they told me they scheduled the appointment. When I had to have the techs come out again, I went to the AHS website which was very streamlined. When you submit a claim, you would get a text message notifying that a claim was submitted. Then, the tech calls you. If you schedule an appointment, they automatically text you and tell you when the appointment is gonna be.

I pay for American Home Shield every month and I did the 125 deductible, which is very reasonable. It covered all my appliances, the heating and air. I recently sent in a claim for a piece for our furnace. They have a guy here in town, and he came out fairly quickly, looked at it, and knew what it was. He filled out the paperwork and he sent it back to American Home Shield the next day, which worked out real well. I checked with American Shield about three or four days later, and they said they were having trouble getting the parts because my furnace is older.

The top oven wasn’t working and I called it in. The guy came on and repaired something on the computer board. He had to get the part and it took three visits to make it work. He tried to figure out the problem, and he found out and then put the part in. Everything seems to be working fine and we’re happy with the work. American Home Shield provides service, though I hope they'd drop their $100 deductible.

I've had the American Home Shield warranty program since I bought the house last January, and I always forget that. Then something was wrong with the heating AC system and I was like, "Wait, I have a warranty." So I called them and it was very streamlined. The claims process was pretty easy. I talked to a live person and she was very nice. It was funny 'cause she submitted the request, and she told me that the technician would get with me within a few hours to schedule something. But as she was telling me this, there was a number calling in and that was the technician. So, that was pretty fast.

We had several issues with some appliances and with our plumbing. I filed the claim online to American Home Shield and it was 100% excellent. The contractors that came out were really good and we were impressed with their professionalism and the results we got from that. Everything’s great now. Also, American Home Shield did a buyback on our washer. It was extremely generous and we were able to purchase a new appliance with it.

I usually call to submit a claim to American Home Shield so that I know for sure that somebody was taking the information. I get their name and so, I can say, “I spoke to so and so, and this is what we're doing.” Most of the people AHS sends out are okay but some of them are not great. We had a well pump replaced some years ago and the person they sent gave us a hard time. He asked how deep the well was and when I said 300 feet, he said it was too deep and they couldn’t do it. The second one called out and said the same thing. I was thinking what was going on. AHS was reluctant to pay but they did. We also had a stove replaced last year and the people that put it in didn’t know what they were doing. It blew up and our house almost caught on fire. That was pretty bad.

Every other call that I make to American Home Shield, I don't get any service. It's worth the money, but it's not a great service. The last claim I submitted to American Home Shield was for our garage door and it ended up not being covered so I had to pay out of my pocket. They covered the opener, but they don't cover the garage door itself, and some of this doesn't make any sense to me. But the contractor was fantastic and I'll recommend him to anybody I know. He told me that my policy covered the opener but not the door. He told me how much it would cost to get the door fixed, so I had it fixed and he did a wonderful job.

I submitted a claim with American Home Shield for my heating unit. The furnace would stop after starting and running for only about five or 10 minutes. It continued to do that and the first technician that came out tried everything but couldn’t figure the issue out. I have a Nest Thermostat and it has the ability to reset it. They required that I manually restart the furnace and I was able to do that to stay warm until they could get it fixed. American Home Shield sent out another technician and he was able to solve the problem. It has been working fine and I’m happy about it.

I've been with American Home Shield for a good while and I've always been satisfied with the service. This time, I called them to have the box on the fluorescent light that can go out checked. They know the good companies for service. Then they called me and we set up an appointment, and it was the next day or two that the contractor came. He was a pleasant, very nice person, very easy to talk to, and he checked all my fluorescent in the kitchen ‘cause this is a mobile home. I also asked him to check the other place where I have the light which is in the main bathroom, and he checked it all for me. Everything went good and I was pleased with his service.

I had an issue with my fridge and I submitted a claim with AHS online. It was easier to do it over the phone because I had to go back and look at the model and all the stuff on the fridge before I could fill out the form online. The tech who came out to work on my fridge figured that it was not defrosting and draining right because there was something plugging up the hole. He defrosted the water line and now it froze again, but he told me how to unfreeze it and that i should do it again. He wasn’t overly friendly but I think it's just a cultural thing because he was middle European and he came off kinda gruff. He was a nice guy but he needs to work on his customer service skills a bit. Other than that, AHS has been pretty good overall. They fixed something else for me before and it saved me quite a bit of having stuff done. They fixed a leak and the guy who did that was great.

My water heater wasn’t putting out hot water. I submitted a claim online for it to American Home Shield three weeks ago and someone came out, but it started doing the same thing again after about two weeks. I called them for a follow-up and the same guy came out again on Monday and fixed it. So, I'm hoping that it's fixed. I've been with American Home Shield for 13 years, and as long as they keep being professional like they are now, they won't have complaints from me. I have recommended them to friends, too.

I always recommend American Home Shield. I’m one of the owners of a real estate company. I tell all my clients, friends and family that AHS has been fantastic and we are happy that we have the policy. When we had a problem with our garage door opener, my husband called AHS about it. He’s not very computer savvy. The contractors sent were professional and on time. They had an issue with their truck so they delayed the visit one day which no big deal. But they came out when they said they would. Within half an hour, they identified the problem and fixed it. It was something with the motor with the garage door opener. My husband was very happy so they did a great job.

My toilet had a stoppage. I called American Home Shield and set the appointment. They dispatched the contractor out in 24 hours and I was told that he was a very nice guy. Since the repair, I haven’t had any other issue.

I called American Home Shield to submit a claim for my pool heater. I got contacted by the contractor the same day and I told them what part was the issue. They had to order it then they came out and replaced it. My pool heater has been working great after the service.

Like the title said, shower handle broke off while showering. Contacting AHS for the first time so I called, waited for 45 mins and gave up. I found more info online and made a service request via website, automated system were much more prompt. Next day got a call from the technicians for scheduling the next day. Technician showed up on time but could fix with his tool because shower housing that holds its place will not budge so shower faucet couldn’t replaced that day. Next day got a call from them saying the warranty company will not cover the extra cost since now they need to cut the pipe from the other side of wall to replace that faucet.

I had a phone call from one of their agent at renewal, she gave me a good deal so I took an advantage of it. gave my credit card number for annual premium. Next month I logged in to their website and found out they charged "monthly fee" which I didn't expect, I paid annual premium a month ago, I thought it was just their simple mistake so called them. After total of 2 hours waiting time (had to call them multiple times because they hang up) on the phone one agent answered and seemed to tried to find out what happened, then she said 'you're right we'll refund you in 3-5 business days'.

I purchased a home warranty policy with American Home Shield of California. I did so because the home I had just purchased was 10 years old and I figured some of the appliances might be nearing their end-of-life. In August, we started experiencing problems with our built-in refrigerator so we called AHS and they sent out a 3rd party contractor from Ace Appliance. The contractor determined the electric panel needed to be replaced and ordered the part. Unfortunately, the part was on back order because the model of our KitchenAid refrigerator is no longer made.

It has been six months. I still have a hole in my ceiling from the plumber. It is very difficult to actually speak with someone - long wait times, lots of hold music. As of this date, the issue is still not resolved.

My wife and I appreciate AHS and would not even dream of changing to somebody else. My wife calls AHS on the phone as soon as she can when we have to file a claim. She then finds out what needs to be done and they explain it. And then someone comes and helps us, and there's not a long time lost in it, and we appreciate that so much. We have gotten very good technicians. They're very qualified, capable and licensed.

My dishwasher wasn't working so I contacted AHS. A repairman from Sears had to order parts from the manufacturer. After A MONTH of phone calls to Sears and AHS without EVER receiving the parts they finally agreed to just let me select a new one from their website, so I selected the one they suggested. When it was delivered the installer told me it was incompatible with the brand I had and they left the house with it. I called AHS and told them about the experience and they FINALLY told me they would credit me $375 for a replacement and I could pick it out myself, just send them the receipt HOWEVER they were going to deduct a 25% restocking fee for the dishwasher that "I REJECTED". I fought it and won.

We the AHS customer who’s actually paying for the property or properties warranty monthly or yearly should be heard when we calling with a complaint about these service companies. This can cut down on a lot of negative reviews. And there should be a comment box on the invoice requesting a follow up if repairs are NOT met.

I signed up for service and about 45 days later, my heat pump had issues. AHS told me that I was not a member long enough for service. I was able to wait. In the meantime, I learned that I had a significant leak. I called back 30 days later. They sent out a very unqualified technician from the worst provider in town. The technician only had 3 months experience. He put some soap water around a few areas and could not find a leak although the system was down 2 pounds. He did not use a leak detector and had never heard of them.

Do not use them... Lie about coverage...send inferior service. Cancelled 2 months ago and still sending me email about overdue bill. Had to call again and customer service said it was still active. Terrible company... Try anyone else!

I’ve been with American Home Shield for over a year. There has been a couple of times that I've had issues and they were just spot-on, they took care of it. One time, a contractor came out about my heater not working and said that AHS wouldn’t cover any of it. He tried to sell me a whole new air conditioner system and a new furnace. I contacted AHS and told them what happened and I filed a complaint ‘cause they ended up sending another contractor out, who said it was just my thermostat and a blown fuse. The contractor fixed it within an hour and he was great. AHS was right on it and also refunded my $125 fee because of the issues.

We've had two small incidents and both of them have been handled successfully by American Home Shield. We've also been pleased with it. The man who came for the dryer repair was very nice and thorough. He took the dryer apart and put in a new thermostat and the dryer is working. I submitted a claim for that with AHS online. Their website is good and it works well.

There was a problem with my garbage disposal and I had gone through all the whole troubleshooting that were listed for it and even when I used the switch, it would stop like it wasn't registering anything with it. So, I called American Home Shield and they were very friendly, understanding and helpful. They sent a plumber out and it took him about two seconds. He told me that there was a little thing underneath and that I could use a little hex wrench. He just twisted the thing clockwise once and it started working. No one told me to do that before they sent anybody out though and I spent $100 for a two-second call, which some troubleshooting could've been done from them before I had to spend $100. Still, AHS is worth the price and I've recommended the company to others.

I went online and then reported to American Home Shield I needed the service for my water heater and AHS sent out a plumber. It was excellent with the contractor, customer-service-wise. They gave me choices on what I could do as far as types of issue that I might have. Also, I was thinking about putting a tankless water heater and I wanted to find out what was my option with that. They did an estimate and gave me the code and everything was easy. I would highly recommend AHS. I've had them for five years now and it has gone pretty well for me.

I have used American Home Shield before and I was happy with them. Recently, there was leaking going on in my neighbor’s garage and that is below my restroom. I submitted a claim online. It was my first time using it and it was very easy to use. The time frame from dispatching and getting a contractor out was pretty quick. It was less than five days. The contractor who came out to service was from High Priority Plumbing and I had a positive interaction with him.

Our water heater wasn’t heating, so we submitted a claim online with AHS which was a very easy process. That was on Friday and the guy came out on Monday afternoon. It was a very quick visit though because the water heater started working again that day. But the tech was great and helpful even though he didn’t do anything. Other than that, AHS has a very easy to set up and they seem to be reasonably priced.

I have an American Home Shield app and I file claims through there. It is really easy to use and it has all my information so everytime I click on something, there’s a dropdown and I simply select on there. Then, I give a brief description of what the issue is and once done, someone calls within a day or so. We finish up on whatever information they need and they would schedule someone to come out.

We had our oven repaired and the vendor that American Home Shield sent was fine. He did a good job. He came back and adjusted things when they weren’t quite right. However, I've had three claims now and it just seemed to be getting through. When we had an air conditioner replaced this summer, it took two and a half weeks. They had a vendor that we weren’t satisfied with but they were able to switch to a local vendor eventually who finally repaired it. Also, getting calls into the system was so difficult. Once we get through and a vendor gets assigned, it seemed to go well but especially on a weekend, it's impossible to get through without being on hold for almost an hour.

I wish American Home Shield, like other companies out there, has their own licensed people that do the job. I'm upset with the fact that they have to subcontract everything out. It’s a problem when their contractors don't call the customer back and they don't report to the customer on the findings or the completion. And it has happened to me before that a contractor never even called me for an appointment. Now, I have leak, and I'm at the mercy of the company that AHS contacted to contact me.

The refrigerator decided to die on me and American Home Shield contracted with Active Appliance Services. They came out and it was not the best experience. It was working intermittently. That was the problem. Also, the tech and the whole company was rude. When I made calls to them, they hang up the phone and it was a really bad experience. I escalated it on within American Home Shield. I had to go through one of our contacts in American Home Shield to get to that problem resolution area. They contracted in Magic Appliance that was more delightful to work with and they were able to resolve the issue.

We had some uneven distribution of heat in the house. In one area of the house, we didn’t seem to be getting any air coming out of the vent. We submitted the claim online to American Home Shield. The contractor was very professional, did well and explained things very nicely. It's just nice to know that they knew what they needed to do. We have been using American Home Shield just this year and they’re doing a really good job. It's easy to get on the computer, put in what the issue is, and then be able to get somebody to come out and respond. It is a good system and it works out.

I was having power problems and I needed an electrician here. I spoke to a rep at American Home Shield and they called an electrician then they called me to make the date. I called on Friday and the contractor finally came on a Saturday. He came at 5 o'clock. The guy had been working all day. He looked at my box and said what was wrong. He switched all the little things and the power was on. He was great. Everything has been operating well since then. We've been with American Home Shield for two years now and I feel very good that I have this insurance on my things here.

One of our homes had a refrigerator go out so we turned it in. American Home Shield sent Sears to do the work and the contractor was awesome and did a good job. However, the lag time between the time we turned it in and when the service actually came was a little slow as it took a little over a week. I didn’t hear back from them after the service agent turned in his report so I had to call after the service call. They called me back and right after a little bit, we were able to come to a resolution. They gave us the money less the deductible to replace the refrigerator and so far, so good.

I called American Home Shield due to a leak in the garbage disposal at the bottom. We've been here 17 years and then all of a sudden, it's been leaking a little bit. It kept leaking more and more and finally, we had a pan underneath it. American Home Shield told me they would get somebody out the following day. It was outstanding how their rep did the communication, the clarity of it, and their willingness to find somebody that would come right out. And the contractor was also fantastic. He was great-mannered, with good form and was well-informed about all the situations we were asking about. He brought the part that they had pre-ordered because that was a possibility. So, in about 30 minutes, he was finished. We got a new garbage disposal and things have been superb since. We also had a concern about a faucet that we wanted to change, and I took the guy's recommendation and it was absolutely perfect. We appreciated his attitude.

We had a leak in our kitchen sink and it took quite a bit of work to be fixed. I went online to submit a claim with American Home Shield which was very simple and easy to do. The following day, I was in contact with the contractor. The plumber sent out was at the top of his craft. He was excellent and I highly recommend him. I was impressed with his knowledge, experience and dedication in getting the job done. He did a very good job. AHS also did fine and I’m very pleased with them. I’ve recommended them to many of our acquaintances.

Last November 20, I called for a service and American Home Shield sent Royal Air to come to my apartment to check my heater. On the first day, the tech stayed for an hour but he couldn't do anything. He told me somebody would come later, but until 5:00 in the afternoon, nobody came. Then my friend called again and the next day, somebody came. I was very unhappy and I complained all the time why I had to do this.

I've had issues with American Home Shield before. This all started back in 2013. We had a leak in our house and they sent over a plumber, who said that his best guess was that the leak was coming from the shower pan. But I told him that it was coming from under the floor 'cause it was coming up through the ground in the tile. So, he was wrong.

There were a few plumbing issues that I was trying to get resolved and it was frustrating that they sent out a plumber from one company but he did not resolve it. AHS sent him back and he still didn't resolve it. Then, we had an issue with another toilet but AHS wouldn't let the plumber address that. Instead, I had to submit another claim. I assumed they would send the same guy that had been coming but they switched companies on me. I just had that company do everything, and they took care of it. It made me think why they sent the first guy when he has not resolved the first issue two times. AHS should stay consistent with the companies that they send out. Plus, I paid $75 every time they came. I've had a plumber out three or four times, and I paid that $75 fee the same number of times.

We had a number of appliances that weren’t working properly and were breaking down so AHS had a service technician come out and look at them. We had two different rounds of ordering parts, and a couple of the appliances have been replaced, and a couple are still in process. Submitting the claim is really easy. You just get online, log into your account and submit a claim using the online web form. It's not super detailed. You're just kind of putting your claim up to four items on one claim, and then the dispatch sends you a text confirming that you've put in a claim, and then within 24 hours, the service contractor contacts you. They would ask for more information then make an appointment to send out a tech to look at your items.

The contractor came out to fix my oven. It was giving me an error code. AHS called me once they found out that the replacement part was no longer available. The manufacturer doesn’t make it anymore. AHS told me that they could either give me so much money for it or they would send it in for replacement. They ended up taking the part and rebuilding it. Once they got the part, it took about five before it could be installed into my oven. The contractors were good though.

I usually submit claims through the technician. If it's something that they can fix when they're here, it's just done then they put in the claim with American Home Shield. Most recently, our microwave was making a humming sound and sparking. When the technician came out, he said that it was normal mechanical failure and that at some point, it must have arced. Behind the inside panel, there's a burn mark where the metal melted. He said that the microwave is a fire hazard now and he told us not to use it until the claim process.

I've called American Home Shield to file a claim for a plumbing issue on my toilet. The plumbing company that was sent out was good. The only thing I don’t like was that every time I call AHS, I have to pay a $75 fee. Other than that, they have good customer service.

I called American Home Shield, sat on the phone for over an hour and they picked up. I was talking to them, and then they put me on hold. It somehow disconnected me and nobody ever called me back. My husband called, sat on hold for an hour, and then the call disconnected. Our HVAC died and the only way I've been able to get a hold of American Home Shield is over the internet. We have had people out about three times and the first contractor that was sent out showed up almost two hours after the three-hour window they requested we'd be at home for. We were out of town and by that point, the people we had at the house already left.

I had a claim where I had somebody come out and take a look at plumbing, and then another claim where I had somebody come and take a look at duct work. I filed the claims over chat, and it was easy and pretty quick. I had a good experience on both of the contractors. They were really professional and really knowledgeable. The issues were all fixed. Everything was pretty easy to come out when we dealt with American Home Shield. When I was talking to the tech, she mentioned some caveats on the things that were and weren’t covered. But whenever the techs come out, they don't have any of these issues obviously pop up.