American Home Shield Reviews

The motor quit working on the garage door. It was a great experience when I submitted a claim to AHS for it. The contractors fixed everything the same day. They were in and out within two hours. I couldn’t have asked for a better experience. Communication was great and the contractor showed up on time. I was at work and he kept me up to speed with everything till I could get home to meet him to pay him ‘cause I had to pay extra. The warranty didn’t cover everything. The contractors that AHS sends have always been good. Submitting a claim to them has been relatively easy as well. I do it all from my phone online.

The companies that American Home Shield sends out lately haven't been the best but their customer service has really been good. I had two companies come out and the first company was bad. The person came out really quickly after I did the thing but he showed up at my house in his private vehicle. I thought that was odd. I said, "Well, apparently, you're not there to fix my stuff 'cause you're in your private vehicle." He said he was just gonna take down the information and then he would have the parts for my washer. When I called, he said he would there the next week to fix it. Around Tuesday or Wednesday of the week after that, he said he would be there by 12:00 to fix my equipment.

Harris County Appliance Repair handled my issue well. My refrigerator was leaking water. They came out, assessed it, then they came back the next week and fixed it. The AHS claims process is not difficult. You just call and they take care of it and overall everybody was good.

The tech from Myers added 2.5 pounds of Freon to my AC. He's very knowledgeable, very professional, and very good. Having American Home Shield as my warranty provider is kind of a two-edged sword. I have Megan who is based in Iowa, and she has been helping me with a refrigeration issue. Our refrigerator was out. We've been dealing with a broken refrigerator for about three weeks, and I have been through four different technicians. The latest one, Sears, canceled on me an hour before they were supposed to show up.

We filed a claim with American Home Shield because our hot water heater was leaking and not functioning. I went online to do it and their website was good and easy-peasy. With everything going on, they said it could take a couple of days to a week which was fine. Sinclair was very professional. They were in and out and got the job done. They were good.

I filed a claim to American Home Shield for a plumbing issue. It was super easy. I did it online through the website, and it was really easy to use. It was very straightforward. The technician from Friendly Plumbing was very respectful and was quick and efficient, and everything went great.

In the five years I've had American Home Shield, I call in my claims and so far I haven't had any problems. While we had an issue with one of the techs they sent out to repair our AC system a few years ago, our recent claim was a good experience. AHS sent out Turner’s Pool and Spa and the tech from there seemed to really know what he was doing. He had to troubleshoot some stuff and he had all the equipment he needed when he came out.

We find it difficult to submit the claim to American Home Shield over the phone. It’s more efficient and we get a more rapid response when it is done online. When the technician from Above and Beyond Appliance Repair came out to repair our washing machine, he was very good but it took him a long time. Once he figured it out and ordered the part and reinstalled the part, it was fine. I’ve been with American Home Shield since 2017 and the trade fee hasn’t changed but the price keeps going up every year without any explanation. Still, I feel good about them.

I like having coverage with American Home Shield for the cost-effectiveness of it. Recently, the hot water heater leaked. The technician from Moos Residential and Commercial Plumbing came out and was very good. We got a new water heater now.

I needed the tune-up for the summer. I have American Home Shield and I called and put in a request. It was easy to put the claim in on the internet. Then not even 30 minutes, I got the technician from A/C Rescue assigned to me, and then he came out the next day.

There was a loud noise but the AC wouldn’t cool, and it ended up being the motor. My wife called the 1-800 number. It was our first warm deal and everybody turned on their ACs and it was Memorial Day Weekend. Friday night is when it hit, so the contractor could not squeeze us on Saturday, but then they did Tuesday after the holiday. But it was completely understandable and they did it in the morning. They had to order a part and they got it in a day and a half and installed it the next day. I'm in Chicago and it has been cold so the AC hasn’t been needed as much. Occasionally, it's popped on and it's working fine and quiet.

The contractors that AHS sent for our AC showed up on time. They checked the system out. They told me it was working properly. It’s a new system that American Home Shield put in last summer. My wife felt it was noisy when it was on, and they felt it wasn’t. It was operating normally. The only complaint I have with AHS was that the monthly premium almost doubled from last year to this year. It’s expensive. I like American Home Shield and I had it for a good number of years. They’ve done really well by me, but it was a surprise that it would go from $56 to $104. They sent me a notice saying that this is gonna happen, and if I had any questions about it, but there’s nothing I can do with it.

I had an issue with the capacitor which makes the fan turn. The people that came before put the wrong size on and it blew it. I then called one of the phone numbers that I had. The time before that call, I got to speak with someone, but that time, I did not. AC Rescue was very prompt. They were explaining into my husband what was wrong and what they were going to do to fix it. They were very respectful, and they were hands-on. Everything been functioning back to normal since they have been out.

I had a crack in my upstairs shower one time and I submitted a claim to AHS. They sent out Legum's Heating & Cooling and the tech came out in a day or two. He told me that my issue wasn't covered. Still, AHS has been good for me until this last claim that they denied.

I had just bought the home in December, and I wanted to have my air conditioning checked to see that there were no problems. And because my Realtor had gotten me a year warranty, I had to get it done this year. So, I called American Home Shield, and they said they would get in contact with somebody. By the end of that day, I got an email from them, and C and R was out by the next day. So, I was very pleased. The tech said everything looked fine.

About a year and a half ago, the air conditioning stopped working and American Home Shield sent somebody over and they replaced the circulation fan. That went on and it was fine. About two weeks ago, the bearings on the fan were making a racket and so we called them up and four days later, they sent somebody. The guy that came over said it was the squirrel cage fan so he would have to order it. That took another four days without air conditioning and the temperature was a 100. The guy finally showed up and had a new squirrel cage fan. Then he showed me the old one which was perfect so that was not the problem. I asked him to check the motor. The motor that was put two years ago was shutting and they replaced that.

The refrigerator didn't work. It was totally warm on top. I called Home Shield and within 48 hours, the contractor contacted me and then I made an appointment with them. Williams Dependable Appliance came out. They were great. They were the only ones that fix things. The tech said something was wrong with the freezer. He put a part in and now everything works perfect. We’ve had a lot of different people and a lot of them are lazy **. They have a bunch of dumbasses too. I always ask if Williams Dependable Appliance was available but American Home Shield doesn’t commit to anything. They told me they would see what they could do but sometimes, I get them and sometimes, I don’t.

The air conditioning unit wasn't working. I went online to AHS and then I called them. I had problems with the password, so they helped me with that. They were great. The contractors were wonderful too. They came the next day first thing in the morning when they were scheduled and fixed it within half an hour. It was perfect. Everything about the whole process was awesome. It's been super hot days and the AC's working perfectly now.

We had an issue with our lower AC unit. The pressure of our air wasn't coming out and our thermostat was staying at one temperature. I went online and did a claim with American Home Shield. I've used the website several times and it's the quickest and it's user-friendly. I immediately received an email and a text on when to expect the contractors out. The contracting company was professional when scheduling. They were on time. When the tech showed up, he was honest, and our air worked right away. It is very hot in Bakersfield. So, the fact that they came so quickly and it was fixed within minutes of him doing what he had to do to fix it affected our home positively.

The gadget inside my pool filter was letting sand into my pool. I submitted a claim to American Home Shield and their contractor, Triton Pools & Spas came out to fix it. Their techs were very professional and they did a great job. They replaced the gadget inside, took out the old sand and replaced it with a new one. However, AHS should let me select who I want to do the repair in my home. I wanna give my local vendors a little business. Still, I haven't had problems with the people they have sent out.

My experiences with the contracting companies were great. The experience with American Home Shield was not. I specifically kept asking whether, if anything breaks, they would fully repair it or replace it if it needs to be replaced and they kept saying yes. But when I talked to a rep live, she said, “Yes, but up to.” American Home Shield ended up only paying up to $1,600 to fix the furnace. They said I was already tapped out for the year. I was like, “What are you talking about? That’s not how you sold it.”

When I need Home Shield, I just call for what went down and they respond really well. I had an air conditioning claim and it seems to work out pretty good. RJ Wiggins Company said the compressor burned out and had to replace it two times. They just sent these guys to make sure everything was wired right. He was very customer-oriented. He told me what he was gonna do, what he did, and said everything was fine. But it could be a little frustrating sometimes when I was calling him because this had been an ongoing thing. They started in November. The guy left and then the thermostat went out. And I had to pay a lot of money for the Freon to be replaced again even though it had been done. But I didn't have to pay for anything else. From a value standpoint, it was okay.

There was a leak from the refrigerator and there was also an issue with the dishwasher. I filed the claim on a weekend, and the tech came on Thursday. The holiday was in there as well. Everything was great once he came. He had to order a part for the dishwasher. Then I got an email from them that they had ordered the part and that they'd let me know when they’d get there and make an appointment to come back for that. But the issue with the refrigerator was resolved that day. Everything was done timely so I appreciate it.

I am somewhat satisfied with American Home Shield. My experience with Watertight Pool & Spa is a mixed bag. Apparently, Home Shield uses them a lot. They’re one of Home Shield’s preferred vendors. So they’ve been to my house, at least, a dozen times. The last time they came in was to replace a motor and it seems to be working okay now. But now, I’ve started noticing that I have bubbles in the system. So I went and looked at some videos on YouTube online. I attempted to fix it myself but I still have bubbles in the system. So I placed another call and I'm supposed to be on the schedule for Thursday. Possibly, if there's a cancellation, Watertight will come in earlier.

Submitting a claim with Home Shield was pretty simple. The hardest thing was sitting on the phone for almost two hours, trying to get in touch with them. The claim was for my main sewer line and On Time Plumbing & Heating came out to clear it up. But all they did was send the snake-through and never really checked everything thoroughly. We later found out that the main line was collapsed. Also, when I told the guy about the bathtub which was on the claim, he just said to get one of those hair things and stick it in the hole.

There was a leak in the diverter for our tub. It started leaking and water was all over the place. I submitted a claim to American Home Shield and Buser Plumbing Services, one of their contractors, came out and repaired the tub. The tech was good and now the leak is gone. Everything has been well since then.

When my refrigerator was no longer producing ice in the door, AHS worked at it with me until I got it completely rectified. The techs who came were always very courteous. The little flaps didn't work any longer and it was clearly acknowledged several times that the door could not be replaced and that it wouldn't be manufactured. They started by replacing the dispensing mechanism until that didn't work any longer either and it was totally not operational. The refrigerator would still make ice, but it wouldn't dispense through the door. But I could reach into the bucket and get ice. I was told that while the refrigerator couldn't be replaced, the parts for the dispensing of water and ice could be replaced. It was quite a while before we gave up on that. I could no longer get at the ice in the bucket because it froze in place. I gave up and made the call to AHS. They solved the issue and I got a replacement for the refrigerator.

I'm a realtor and American Home Shield is a home warranty company that we promote here in my office so I’m pretty comfortable with them. It would be nice if they could have a referral program for realtors where they actually compensate somehow. But American Home Shield is pretty good. I call claims in and the customer service has been good so far. Home Choice Services came out for a plumbing issue and the plumber was quick and nice. He only used something like a screwdriver to unclog it and I was like, “Whoah!” I hope that it stays unclogged.

Total Air Care has come four times since March for my AC claim with Home Shield. The tech would come out, do something, and come back two weeks later and it’s not always the same one. I don't know if those technicians are reading each other’s reports. But they were very nice and very professional. They tell us when they're gonna be here and all that was fine.

The contractors worked on the ceiling fan when it stopped working and the technician did wonderfully. He said that dimmer switches don't work well with the fan so he replaced that. And luckily came on along with the light, and it was great. The guy was very professional and I would definitely like him to come out again if I have any more problems with fans or electrical problems. Overall I was very satisfied with American Home Shield.

Next Gen Air Conditioning & Heating came out for the air conditioner that was making noises. The guy said nothing was whirling. What he ended up doing was putting little pieces of foam on the top shield. When he left here, I thought everything was fine but it wasn't. The air conditioner is still making noises. He tried to do something, but it didn't work. But as a person, the guy was great. It couldn't be anybody better.

We got American Home Shield when we started buying our house. I saw them on TV and I called them. I asked questions and everything. I tried them out and so far, everything has been going good. Everybody talks nicely and everybody is friendly. When they sent out Total Air Care for a claim I made, they were really good. They called and let us know they would be in 30 minutes. All of them were very friendly. But we had to call them back out again because the job wasn’t done when the tech came out the first time. I asked him to go up in the attic then but he said he couldn’t fix the leak out there. The unit leaked right back out a week later.

American Home Shield sent C&D Lock and Security and they were very nice. They were on time and notified us prior to being there when they were gonna arrive. We’ve had excellent service with AHS.

When I bought the home, AHS came along with the package and I’ve since kept it. It's been good so far. I had a bird issue and there were two representatives from Terminix that came and one was an inspector. He was able to analyze my issue and really give me some good advice on what I can do. They sprayed around the perimeter of the home and they really did a great job. I was able to get the problem fixed. They were professional and very knowledgeable. But I still had to pay out of pocket to get my issue resolved. I would have liked for more to have been covered under having them come out.

The hot water wasn't working properly. I went online to AHS and submitted a claim. Their website was fine. The contractors were good. They came out. They gave an estimate, and they wanted to talk to American Home Shield to make sure it was approved first. Now, we're scheduled for Monday.

American Home Shield (AHS) is the worst company I have ever dealt with. I placed a work order request on May 8th for a refrigerator that only blew out warm air. The service tech arrived on May 14th. The estimated repair cost exceeded the minimum allowed without authorization from AHS. The tech tried calling AHS for authorization to complete the repair that day, but had to leave after being on hold for over an hour. He said he would upload the diagnosis report to AHS later that day to get authorization to complete the repair. I called AHS customer service a few days later and they said they did not get the diagnosis from the service company and would reach out to them and update me.

I was contacted by the company representative and got the issue resolved. They even provided with a reasonable reimbursement for the repair. I am extremely satisfied with the quick communication and resolution.

After 7 weeks of waiting they finally agreed that the oven needs to replaced and they replaced it.

After being a customer for years I had a duct issue. It’s was sweating in the attic and dripping on the ceiling and creating a hole in the Sheetrock. After they came out it was agreed they would replace or fix the duct if we creating access to it due to a shallow roof. We cut the ceiling away 3ft by 35ft and removed all the blown insulation. They then said I’d have to cut all the trusses so they could wrap the duct rather than replace it. I’m a certified builder. That’s illegal. On tv it says they will fix or replace it. So after I cut my ceiling open they never returned. They quit answering my call too. I tried cancel and block their charges but they keep reoccurring. Beware. I’m in a worse place now than when I started.

We had some outlets that were not working one time and my wife submitted a claim to American Home Shield for us. It was all pretty easy for her and Rite Way Electric, one of AHS's contractors called me. They scheduled an appointment in a decent amount of time. Their techs came and took care of the problem in one visit.

We had a leaking gas pipe in our basement. The contractors were great. We first called the local gas company, and they came out and they found the leak. Then it was a pretty simple fix for the contractors. AHS is fine. The contractors that they’ve sent have been fine as well.

My oven stopped working all of a sudden and I put a claim in for it. So, the contractors are coming next week. We had Texas Best Heating & Air before and they were great.

I went online and requested the service as usual. And then, I got an immediate email and text message saying that the contractor would contact me within 24 hours, which they did in 30 minutes. Jason, Beacon Hill Electric's technician, was absolutely great. My circuit breaker kept tripping off, so he fixed that. My light went out in my room, one of my ceiling fans also went out, and my AC kept going off. He fixed everything.

Our air conditioner was broken and I submitted a claim for it through a phone call. Everything went fine with their rep and then I got the text message confirming that an organization had been assigned to me and that they would contact me within 24 hours. Then, McLafferty contacted me. Their contractor was wonderful. He was very nice and wonderful and he spent a lot of time educating. Everything has been very good since the repair. I was working from home and it was really hot, so it helped a lot. It was a very good experience.

The air conditioner stopped working. The night before, I heard the outside compressor unit making a loud noise. I did a claim online to American Home Shield that night. The guy from A-US came out and he did a great job doing the repair. The only issue I had with the repair was that I had to pay for the Freon. He replaced two pounds. Other than that, I’m really satisfied with the service. I had AHS for years. I had them when we were living in California, and then we moved here to Texas and we continue to keep them.

The AC was one of the first claims I had a few weeks ago. The technician from Consolidated Mechanical, the company assigned by AHS, was friendly. He just came to make sure everything was working right and correct things before the heat starts. He didn’t find any issues and said the unit was working great. But I was a little annoyed because they gave a four-hour window and he was here right at the very end. Other than that, everything went fine.

Arizona Value Appliance Repair was awesome but we had such a problem with the other company that American Home Shield sent. The prior company sent two technicians who had no clue what they were doing. I opened the fridge and the lights were out and so, we thought that a breaker must’ve tripped. There were other appliances running on that exact same line and we went out and flipped them and everything was fine. But the initial problem of my Sub-Zero was that there was no power. It was not turning on. So we went to our home warranty company, American Home Shield. We called and told them about it and they said they would send a technician out. It took them a few days to get somebody out here but this was when COVID was hitting.

I ordered plumbing services because both of our sinks weren’t working. I went to the website and it was pretty easy. It said to expect the contractor between 1:00 and 5:00 PM, and when they came, they did a great job. The tech was courteous and explained everything. Everything’s working fine.

American Home Shield has been absolutely terrible. I had to threaten them several times with my consumer rights to get them to even deal with my situation. I bought my house in August and when I moved in, I had an operable washing machine and dryer, dishwasher, and refrigerator that came with my house. Those are things that, as long as they were functioning at the time the policy was written, my home warranty would cover for any repair or replacement.

I called Home Shield when I had a leaking toilet. G & G Construction Services was good. The issue was resolved right away. Everything’s fine. However, back in March, I had an issue with my kitchen faucet and then Home Shield sent another plumber to come and check it. They checked it and the guy said, “Okay. We’re gonna call the warranty company. I’ll let you know what’s going on.” But I never got a callback from anybody. So, the next day, I called Home Shield and complained. They said, “Oh, yeah. They said that the faucet’s brand new and they can’t repair it.” But my faucet is two years old. Home Shield sent somebody else and we got it fixed. We ended up resolving it but it took them two weeks.

We’ve had American Home Shield for years in our home that we sold. Then, we bought it for our condominium which we’re in now. It saves you from the disastrous bills that can occur when your air conditioner goes out. It’s kinda like an insurance policy against a large cost item. There was a time when I lived in my home on Hedge Lake and they contracted with a pool supply company that I was not very happy with. Eventually, AHS went to Tropical Pools & Spas and I had real good luck with them. Here at the condo and with this most recent problem on the air conditioning, the contractor did a great job.

My microwave stopped working. I went online onto the American Home Shield website and I filled in an application and they sent me an email saying that somebody would come out and have a look at it. Somebody came out, they had a look and they tried to replace a couple of things. They said they couldn't fix it. They would submit a replacement quote to American Home Shield. About a week later, I spoke to some guy on the phone and he gave me options. We chose one and they shipped it out. Then, I had to call the DLS and they came in and installed it and was done in 20 minutes. Everything's great since then. So far, having AHS has been fantastic. We bought an older house that's 16 years old, and our Realtor suggested that we take this because of a lot of the appliances are older. It's been very good.

Right Tech Heating & Air came out to fix the air conditioner. They did a great job. It took only a couple of days for them to come after I submitted the claim online to American Home Shield.

Our drain in the kitchen was stopped up. I called American Home Shield the first time and it was no problem. I did it on a Friday and the guy came out Monday morning. Then last week, we had an issue with our washing machine and I did it online and it took about two days and somebody got out here and took care of that. So the online process was very easy as well.

Our toilet was rocking one time and I submitted a claim online to American Home Shield. Their website was very user-friendly and the process was very easy. Their contractor Grade A Plumbing came on time and their techs were very professional. They quickly solved my problem and reset my toilet. This is our only toilet and the repair was a big help. I had a very good experience with AHS.

I’ve not always had good experiences but with this most recent claim, I’ve had a very positive experience from American Home Shield and from the plumbing company, Pipe Down. It was competently and courteously done on part of the plumbing company and then American Home Shield as far as the response and responding to the service request that was done promptly. It was all done in a timely, professional and courteous way.

Everything was fine when Lane Services came out. He fixed the AC. He was fine. He explained everything and told us how to prevent it in the near future. He did it in less than 30 minutes. The service of AHS has been great too.

There was a time when I had two toilets running constantly because the flappers weren't good. I went online and easily requested service from American Home Shield. Their contractor, Prime Plumbing, called within the day to set a schedule. When the techs got to my location, they were very efficient and got my problem fixed. I was very happy with the service I got from them. I also had two separate HVAC issues at the end of summer and AHS sent out two different technicians. Still, both did a good job and fixed me right up.

As soon as the claim was submitted, I was notified who the claim was going to and who to be in contact with, and that they'd be in contact with me within 24 hours or I could reach out to them. So it was very clear and concise. The first contractor was not able to fix the ice maker issue. They said they weren't specialists with the Frigidaire fridge. My claim got put back into Mr. Appliance and they came out, analyzed it, ordered a part, and fixed it within a week. They were awesome. A lady called me, introduced herself, asked initial questions and then when the tech was coming out, I got texted alerts of his time of arrival and his photo ID. I was very comfortable with that.

My ceiling fan was no longer working, and the guy from GJC Electric came in on time. He was very professional and he was able to resolve the issues within minutes. So, I was pleased. In submitting the claim to American Home Shield, I went online, and put in my information and what the issue was. Within 30 minutes, they sent me a text saying that they had someone to come out. It was easy.

I like that it's easy to file a claim and get service with AHS. An issue came up with my washing machine and the tech who came was kind and professional. He installed a part and then it still didn't work so we had to order a part. It took about another week but once that came in, he came and installed it. It's been working great since.

I like American Home Shield a lot. They've been very good to me and have been very accommodating. They did a good job when I called them a couple of other times with another issue. But Miguel, the plumber from Cal Home Construction, was awful. He came in and there was a faulty valve. My handyman had tightened the valve up three times in the past and Miguel said, "I have to tighten it up." I said, "Okay. It's gonna leak and it has been for a long time. It's going to the foundation." But he goes, "No. I cannot change the part." I said, "This is like 60 years old. My handyman already tightened it. He's pretty good." He goes, "No, there is a difference. I'm a licensed contractor. Handymen cannot do a good job as I do." He said to change this if I wanna do this job, but it's gonna take a long time. I'm not gonna do that. He was very unethical

I like American Home Shield. They came and put the sockets in for me, and then they came and got the ceiling fan up. The only thing I’m lacking out is my oven and my dishwasher. They still don’t have the parts of the oven. They already came out and looked at it. They said it got lost. I talked to a lady to see if it had come in. She said she's on office break. I need my oven as I cook now at home. Other than that, I got a stovetop, all that's put in. I tell people that AHS is good.

My claim with American Home Shield was good and I had no problem submitting a claim. But the tech said he could not get under the sink because of the cabinet. He was not able to resolve the issue for the one in the kitchen sink, but the toilet was fixed. The contractor was good. But I wish American Home Shield can have more ways to fix a problem like the plumbing under the cabinet which is supposed to be part of the issue because the part is under the cabinet.

The tech from Elite Electric Solutions came out and corrected everything that we had asked him to do. He was excellent. Everything was good after the repair.

My dishwasher went out and I didn't know if it was the switch that was controlling it or the dishwasher. The tech fixed it and it only took a few minutes. I've also got service coming out to check my AC system 'cause there's a leak in it. I know there are limitations on major work like AC and furnace but it's better than not having coverage.

It didn’t feel cool in the house so, I looked at the thermostat. I had it set at 74 but it was at 78. So, something was wrong with the AC. I could feel from where the air comes out that it was not cool air. I called in a work order late at night at 11:00 and the contractor came not the next day, but the day after. They said it was a capacitor. It’s a small part that needed to be fixed on the fan. They did that and then, they left. It was quick and the AC started cooling. It’s staying at the 74 that I have it set and we haven’t had any issues since.

We had our AC repaired back in September. However, when the contractors repaired the AC, they didn't tighten up the screw so it was leaking. A second company called RR HVAC was sent by AHS and they fixed our issue. It sucked that we had to pay for Freon again when a contractor just replaced it less than a year ago. Plus, the people who came out from RR HVAC couldn't guarantee if the issue was a leak or a screw was just loose. AHS and their contractors should look into things properly. Still, RR HVAC was great for us.

I have been with AHS for three years now and it seemed very hard to get claims resolved last year. I had a stove and a microwave, and the microwave came with the wrong size. It didn't fit. When I had trouble with the ice maker the contractor was terrible and they came out a couple of times. The way that it was handled was a little bit unprofessional. And I had to turn the whole thing off so it would defrost. But the way they explained and handled it made me not want to see them again. There were some other issues that American Home Shield needed to answer so I went to my rep and she took care of everything. For my recent claim with the garbage disposal, however, ASAP was wonderful. The tech was very professional and a very nice young man. The AHS rep was wonderful as well. Because of her I had a couple of friends get American Home Shield.

Sears was sent by American Home Shield to fix an appliance. They came out right away and they looked at it and told me the problem was the oven was emitting too much carbon monoxide. I decided I didn’t want to replace it and the gas company recommended that I not get it fixed. AHS responded quickly and got someone out here because my problem was serious.

The tech that came out for our furnace was very, very respectful. I loved the fact he took time in his truck before he even came out. He came out with a mask, glove, and had boots in his hands to put on because he was on his shoes if he was going to go into the house. Our furnace is down in the cellar, which is an outside access, so it was much easier in that realm. It was a very easy process to take place, specifically under these conditions.

My ceiling fan was acting up so I went online and filed a claim. Home Shield's website is very easy to navigate. Everything was right there to put the claim in and it was easy peasy. JT's Electrical Services contacted me within a few minutes of me submitting the claim. They let me know when they would be coming through, which was a few days later, and they came as scheduled. They came on time and fixed the problem in about 15-20 minutes. They were very courteous and very polite.

So far, we’ve been pretty happy with what we got from AHS. It took the contractor a couple of days to come out after I filed my claim. They evaluated the refrigerator and did a repair on the washing machine. They did a good job.

We heard about home warranties but we never thought much about it. Then we got our dryer repaired for 300 and some odd dollars. My daughter in law said they have been with Home Shield for years and that they would do anything for 75. They have the plan where they pay a little more monthly and they pay $75 for a call. We got the warranty and we had been very satisfied. We pay 39.95 a month and then $100 a call which is fine.

First Class came out for my water heater that wasn't working at all. I had PG&E come out first the night before because we could smell gas. I had a receipt from PG&E that said that my gas wouldn't come back on to the water heater. There was something wrong with the starter. The night that I called American Home Shield, they set up a contractor. And then, the contractor called me back the next morning. He came out the same day. He was very good. The only problem I had was I was on the phone forever. It took 40 minutes before they came to the phone. They're always very slow on the phone. Most of the time you have to wait at least 30 minutes to talk to somebody.

The phone wait times to speak to a human is unacceptable. Spent 35 minutes on hold, hung up, called a different line, spoke to a pleasant lady, she was going to help me. Got put back on hold for another 25 minutes with no results. Went online to my account as per recorded suggestion and was not able to find a way to communicate with service department. I had set up an inspection for my refrigerator and contacted provider and was told by a message on his phone that they were unavailable until June 9th. I am trying to get a different provider assigned with no luck.

As a 20+ member of another Home Warranty company, it took some deep soul searching to find a new one. This new company is what I've chosen to be my Home Warranty company. It features a ton of benefits vs. the old company & covers ALL MAJOR APPLIANCE with a $1300 ceiling. And it does all the shopping as well. No more waiting for a replacement check! What's better than that? It has a higher deductible but you can adjust it to your own comfort level.

I've tried to use my warranty twice and both times the problem was never fixed and every time they tried to make me pay the $75 fee again to get someone else out. I asked them to send a new company to come out and fix my A/C unit after they sent a company whose profile says they install microwaves and only made my A/C unit worse, they said they could only do it if I paid the $75 fee again. I WILL NEVER BUY A WARRANTY FROM THIS COMPANY AGAIN!

We like American Home Shield. We haven’t had any issues. Once, we had an issue that we thought was a big problem. My wife had gone through an initialization of finding out what was wrong and thankfully, it was just a vent that got taken down or something that was dirty. So when the gentleman came out, he replaced the vent and showed her how to clear off an area. He also said if we have any other issues, to give him a call. He was from American Plumbing, Heating & Air Conditioning.

Buyer beware. It is a fact that if you cancel service with this company for any reason, they will claim that you never cancelled and will continue to bill you. I cancelled my credit card just to get away from them so they then sent me to collections for months that the warranty was not active due to me canceling. Read the many reviews about how they unfairly deny claims and lie. They are in business only to steal from consumers by having them pay for warranties that they can never really use. I filed a complaint with the BBB and they responded to that with lies also. To me its not about the $150 they are trying to now steal, its the principle that they should not be lying and stealing from consumers.

I'd rather that the contractors do not come anymore. They don’t seem to do anything when they come. They do little odds and ends, but they never fixed the problem they came for. The tech came to unclog the bathroom sink but he couldn’t unclog it because the up lift thing was broken. In another time he replaced the valve here in the toilet, which was working fine already. But he couldn’t unhook the toilet because it wasn’t covered by American Home Shield. I don’t know how they are going to put a seal on it if you don’t unloosen the toilet from the floor. I called a plumber and he came out the next day, took care of the problem in 10 minutes.

I had Choice Warranty and had a horrible experience with them. AHS was referred to me and it has been pretty good as a home warranty provider. Their claims process was easy. The first time the contractor came for our air conditioning unit, they were backed up and it took about eight days before they came out. But when they came to revisit the issue, it was a little quicker and they came out after four days.

We heard about American Home Shield from a friend who had it. When we bought our house, we got a plan from them. Their contractors have all been wonderful, very helpful and know their stuff. S.A.P. Services came out and they were good. They fixed everything. The tech even gave me some good tips for taking care of our house and plumbing.

When my master toilet was stopped up, I called it in. I knew exactly when the contractor was coming, which was the next day, and they were here as scheduled. We just had a brief disruption. Everything went good. I enjoy having Home Shield.

A friend of mine recommended American Home Shield. Overall, their service has been fine. I just don’t know what to do when people come out and don’t do what they're supposed to do. I had some people come out because I had to call in for my washer and dryer. It’s still making the same noise. I also had Maeser Services for a claim and their tech was fine. He told me that he had to put Freon back in it. He said that the tech that I had last time didn't do what they were supposed to do. That was through American Home Shield too. I was not a happy camper. I had to pay money to put Freon in and I just put Freon in last summer. But there has been a lot going on so I haven't had a chance to contact American Home Shield.

I had an electrical problem in the house and AHS sent Sunbelt Electric and they were able to take care of that, which is good. Fortunately, it was the same day that I filed the claim. Otherwise, we’d have been walking around a dark house. The contractor was very good. He was very professional and knew exactly what to do. And I sort of felt kinda funny because I was standing over his shoulder, watching him. I wanted to see how it was done too. He was there for about half an hour and he was very helpful. Whatever he did it was good. American Home Shield's contractors seem to do very well and are very well-trained. They got all the information they need and it makes it a lot easier.

I called American Home Shield the first time about the oven, and then I realized that the igniter of the stovetop had not been working correctly. I remembered that so I asked if we could add that to the same service call and the claims rep agreed. He was very polite. They sent True Vine Appliance Repair who came right on time and was exceptional. The second time, the owner of the company came and he was the one who told me about the igniter and that he would replace the part if it seemed to be necessary, so he was very helpful.

Submitting a claim to AHS was pretty easy and the company they sent out was fine. They did a great job. They fixed the dishwasher. They replaced the computer board. It wasn’t heating properly or drying the dishes.

My air conditioner wasn’t working and once I submitted the claim online, it said that the contractor will get back with me, and then within the next day, United Air Temp did. They came out and they did a good job. It took a couple of days before they got here, but it was good. I like them. But I had a horrible experience with another contractor before. The guys showed up late and they didn’t give us a receipt. They were unprofessional. I made a formal complaint against that company. I usually do my claims online. It's easy that way and then I just pay it there. It’s like an automatic payment comes out. I’m happy with everything.

In the beginning, I didn’t like American Home Shield's customer service, so I didn't know if I'm gonna keep them. I have a few friends saying it's not worth it and what they had to go through with them made them very aggravated. I never had a problem in the house, too. I called them twice and the problem was resolved. This time, if they give me a hard time, like everybody said, I probably will cancel. It was all electronic and they call me right away. They set up a person to come right away and I didn't have no problem, so I'm gonna still keep the insurance.

Recently, Hansen Mechanical came out for an AC issue. My husband thought they were okay, but right now, the AC is not blowing out cool air. It's something about the coil. There's a leak. They've been pretty booked and are coming out next week. AHS seemed to handle the claim very well and the rep kept me posted. Recently, I left a message to let her know the payment method, but she didn't respond back. It has been about three days, but it's no biggie.

I've been with American Home Shield for about seven to eight years now and they seem to be responsive. Recently, TGM Appliance Service came to repair a dishwasher. It had a pump problem. The initial meeting was the diagnosis. The guy had to wait on a part. He came back about five days later. I had also sent in a claim a couple of years ago for a washer. They actually replaced it and I sent in all the receipts, but I never got reimbursed. I verified it through my checking account. It could have gotten lost or misplaced. I should call their customer service and ask them about it.

Our previous house was close to 10 years old when we bought it. We had a lot of issues then and we could tell that the home warranty company we had didn't wanna pay. They would send Flamingo out for the constant issues we had with our refrigerator. Eventually my wife said that we were tired of having stuff done on it and told them to stop coming for service calls if we need a new unit. Sure enough, the techs agreed that we needed a new refrigerator. We ended up getting one and it was good timing. Still, the company I had all these stipulations. One of the stipulations was that I have to get my HVAC serviced twice a year to be able to have any claims approved. Plus, the warranty company said they wouldn't renew our policy because we had too many claims.

I had somebody come and fix my air conditioner about three weeks ago. It wouldn’t turn on at all. I submitted a claim online and the website was pretty straightforward. Then, I got an email right when I submitted it saying I'd hear back within the next 24 hours. I was given a call the next morning and Des Moines Excavating was gonna come right after the weekend. It was good with the contractor. I had no issues.

American Home Shield is great. We have had them for four years and they’re excellently doing what they’re doing now. They stick to their word and I never had any problem with them. If your appliance or something is broken, they will come out and fix it. If they can't fix it, they will bring a brand new one. The last episode we had was with the washer and I had a very good experience. We were out of washing clothes for a minute, but the contractor was dedicated to his word and he came out. My wife was home when he took care of it, and we are back to washing clothes again.

I like the convenience of the website. I can go on to place my order. It’s easier and quicker than doing it by phone. I can put it in and be done with it. Then I know that someone is gonna call me the next day. I also like the convenience of not having to worry about paying. When the contractors come, the payment is already taken out from when I put my card on the payment each month. So I really like American Home Shield. It’s really working for me.

I came home and I had no AC. I submitted a claim with Home Shield online. And then, once Greenway Heating and Cooling came out, everything went fine. The tech explained a lot of stuff in detail and was very friendly. I had no Freon. I was low on refrigerant in pounds. He added dye in the refrigerant.

Most of the time, AHS's claims process is pretty good. When I first got their coverage 10 years ago at another property that I rent out, it was very hard and they fought everything. Now, if I call with a reasonable request, they're pretty responsive. Plus the contractors we've had through them have been very good. Most recently, AHS's contractor, DMV Pro Tech, came out to do my dishwasher. They did a good job.

Air Magic was great. They came out when the AC unit stopped working. I had called and American Home Shield set that claim right up. Everything was good. Then we got in touch with the contractor and we set the schedule up with them. They called us pretty quickly. The first time they came out, they fixed the one thing that had gone wrong. But the fan ended up getting broken a day later. The cold air stopped blowing again and they had to come back. I had to submit a request based on the same claim and they fixed the fan. It took a couple days but it wasn't that bad. As far as the heat, it was uncomfortable but they did it as fast as they could. They came out and fixed the fan and I called twice to follow up but everything has been okay since then. The AC has been working so I'm happy with that. It's really good having American Home Shield.

We had two faucets that were not working properly. So, AZ Remodeling & Plumbing replaced the temperature gauges on the top of the sink in both bathrooms. Then, we also had a toilet that was running where they came in for and installed a new piece on. We had an electrician from a completely different vendor come as well and that was a good experience. Everything has run very smoothly with all the contractors. Submitting claims to American Home Shield has always been very easy, too. The online method is ideal -- it is very simple and to the point. It is user-friendly, so I appreciate that.

The air conditioner was blowing the breaker. There were several problems and it turned out to be a bad compressor. It's an old HVAC unit, so I finally replaced it. I had Total Comfort HVAC replace the whole unit. It took them a week. They started on a Monday doing the tear out. They also replaced all of my ducts. That was something I’ve been putting off. I had to make a decision to replace the unit was because the compressor was one of the major repairs AHS doesn’t cover much on. But they've been great with all those repairs and nursing this unit long up until now. It just happened to be one where it was still gonna cost at least $1,500 out of my own pocket. It was not smart to putting my money into that unit.

I'm very happy with AHS. I have 2 really good experiences with them. They've been fast and efficient. They check out with me and the last 2 people that came out were awesome. They fixed the issue right away. With my first experience, it seemed like it was weird because the first person came, looked at the issue, and said he couldn't do anything. So, I called in to AHS and they said, "Don't worry. We’ll send a different plumbing company to come check it out and see if we could get a second opinion. You’re not gonna get the service charge." They came out, fixed the issue in 20 minutes, and it was awesome. The last claim was for my upper kitchen faucet. I needed that changed ‘cause it was squeaking and not working well. I had a faucet ready and it got changed. It was perfect.

My washing machine was going crazy. It was bouncing all over the floor and shaking real bad. The tech from All in One Appliance came out and put in new shocks in the tub so it wouldn’t bounce so bad. It’s still noisy, but I think it's because of the stands. The tech was great. He was professional.

I had a leak in my shower, the toilet was making noise and the sinks were leaking in the kitchen. The contractor came when they said they were gonna come and they called ahead. All the issues were resolved except for the sink where the base of the faucet was leaking. They also came to check the hot water heater. The guy said that the water heater seemed fine but he had to up the volume of the heat. The water was still running cold even with that so I knew it was past the time to call them but I had to test the water and see if the water was still cold. He went outside and looked for leaks where the water runs outside. He checked that and that was okay.

We had a toilet issue. I submitted the claim, Water-Source Plumbing Services came out, the guy did the work, and he left. The toilet is working fine now. Go for American Home Shield. It’s a great deal.

I was having issues with my hot water pipes and I called American Home Shield. They gave me a plumbing company, Vector Appliances, who then got in contact with my homeowner's insurance. Currently, Vector is at my location and they're trying to figure my issue out. They have to reroute my hot water pipes. So far, AHS has been doing a good job when I call over the past two or three years that I've been protected through them. Their reps tell me who to call. AHS is very efficient.

We were looking to get our refrigerator and our stove checked out. The fridge was not keeping the temperature and not performing the way we thought. Submitting the claim with Home Shield was easy. I got online, sent the $75, and they scheduled an appointment. The tech from Lake Area Appliance Service was very good and very professional. He checked everything out and everything has been fine.

The contractor fixed the refrigerator and everything was fine. But they said the thermostat was going, so they went and ordered one. He thought it should be replaced but we never heard from them again. The refrigerator is working so I thought nothing of it and didn’t make a follow-up.

I noticed that my AC wasn't cooling like it should. Normally every spring and fall, they have the tune-up. I usually just go ahead and do those just to make sure everything's in proper order, but noticed that they didn't have that. So, I went ahead and made a claim online. I got texts from the contractors every step of the way. They were on time and I always love when companies can text you their ETA. That always makes it nice with three kids and four dogs to put up and get cleared out of the way.

The kitchen faucet was broken and the bathroom had backage so we had sewage backing up in the tub and the shower. The technician who was friendly and professional was able to fix the backage in the sewage in one day. He said that it will probably happen again but it's fixed for right now. He had to come back for the faucet because I had to get a new one. American Home Shield's response time was excellent. I put the claim in on a Sunday and the technician came out on a Monday. My deductible wasn't an arm and a leg. It's also nice to be able to put multiple things on there so I'm not constantly paying a deductible over and over again.

I put in a service request to have my washer fixed a month ago. The contractor came to my residence and concluded the part they needed to fix it is no longer made. A week goes by and I don't hear anything from American Home Shield or the contractor. I contacted the contractor and they said they contacted AHS and told them the situation. Two weeks, later AHS tells my service request has been "fulfilled." I call AHS again because my request has NOT been fulfilled because my washer is STILL BROKEN.

Since posting my review on Consumer Affairs, a representative from American Home Shield, Stacy **, contacted me about my frustrations and anger concerning a job request I initiated almost three months ago. First, she PM me through Consumer Affairs, apologized, and gave me her contact information to personally assist me with my unresolved issue with AHS. I have to be honest, I believed Stacy was going to make a pathetic, sluggish attempt to assuage my experience and current situation. Boy was I surprisingly, but happily, wrong!

What a scam. Had the service for 12 mos with no service calls. At the end of 12 mos they jacked up our rates by 45% on the next yearly contract! Took 30 mins to reach customer service to cancel (can't do it online). They gave the excuse that due to increased service calls from Covid 19 they have to raise the rates. I could have accepted a modest 5-10% increase and would have probably let it go, but 45% and using the pandemic as an excuse! This is despicable! I'm so glad we didn't have to use their service, if this how they do business, it would most likely have been a nightmare. At some point enough is enough.

After trying to resolve and issue I finally spoke to Tay in the Georgia office, she went above and beyond my expectations. We have used AHS for 13 years and she by far has been the most helpful person!

Short story. My last call was in February 2017 to cancel. Automatic renewal Credit card on file. So when that expired in 2020 I started to get paper bills. I had unknowingly paid for 3 years and had to pay the last 2 months since card expired AND cancellation fee. My fault for not following up but the hoops I had to jump through to cancel the 2nd time is absurd. Service isn't worth it. Not at all. Find another company.

When I used to submit claims to American Home Shield by phone, it was super aggravating. Their customer service people aren't very helpful. Because I didn't wanna wait on hold, I went online to submit a claim and that was a lot easier. Everything happened quicker and there was no breakdown in communication. However, they tried to say my problem wasn't qualified under their warranty when my hot tub was having issues. That time, I had to have a second contractor come out and look at the issue.

I have been with AHS for a couple of years and we like their service and their professionalism. Recently we have two ceiling fans that need to be fixed. One doesn't work at all and they're supposed to replace it. And the other one, they're supposed to fix the switch on it. They had to come back out and fix it. But AHS said they had to get somebody else to come out and finish doing what they needed to do. They had to purchase a fan and then get the part for the other fan b we haven't heard anything.

It's easy submitting claims with Home Shield. I had a dryer claim and Tech-Tonics came out the next day after I submitted it. Their tech did fine.

We had a great experience many years ago with American Home Shield and this time around, they've been excellent. I had two claims, one for the microwave then the other one for the dishwasher. Professional Appliance Service was sent. We needed to wait for a part because it needed to be ordered. They installed it and answered all the questions that we had. Everything went very smoothly.

My air conditioner was not cooling enough and the technician put refrigerant in there. I thought it wasn’t working and I put in a follow-up to American Home Shield. It was something I heard but it’s working fine.

My pool's cleaner wasn't cleaning one time and we thought we had a cleaner issue. We took care of that but it still was not working. We submitted a claim to American Home Shield by the phone. Speaking to their rep and trying to pinpoint the problem. was a frustrating experience. The rep didn't know whether my issue was an electrical or a plumbing one and neither did I. The rep told me that I would have a contractor out in 24 to 72 hours. However, AHS contractor Eco Pool Service was late and I wasn't very pleased with them. It took them a few times before they got the fix right. The third time was the charm and things have been functioning beautifully since then. Still, I've had better times with other claims with AHS.

I'm in a rental condo and the refrigerator had a water leak. There was water all the time on the floor from the refrigerator. Majestik Appliance Service fixed it. It seems like it was some clogged pipes underneath because it drains normally, but it doesn’t drain anymore. They did a very good job. We’ve used American Home Shield twice, in January and this last month. Submitting claims is super easy. It just happened that both cases were appliances related. The same vendor took care of them. Majestik is a very good company and I’m very pleased. They're very professional in both opportunities. In one day, they took care of everything. It was very simple for me. I’m super happy with AHS. As a matter of fact, I have two other properties and this year and I'm going to get covered in both.

When the garbage disposal wasn’t working, the tech from Paramount Plumbing and Gas had to replace it and was able to do it the same day. He was wonderful. The only thing I don’t like is that $100 each time is a lot of money. But other than that, the garbage disposal now works perfectly.

The last time Majestic Appliance Service came out I was told that the issue was the ice maker and that that’s very common for this kind of unit to make this kind of noise. I still don’t believe why it’s common for a machine. When I first moved here three years ago, there was no noise, ever. When they first came out to repair it, that noise initially stopped, but then it started again. To me, a refrigerator should not have it. The truth is there’s only a certain amount of days left before this warranty is up. I definitely don’t wanna pay for somebody to come out a second time for the same reason.

I was having issues with my dishwasher. I called American Home Shield and their rep was fine. Sears was our designated contractor and three weeks ago, someone from there came out. I felt good with this last contractor. He explained things to me and I was very comfortable with him. I saw him replace something and put a brand-new part on it. The detergent and rinse, where you put that at in the door, is not working. But my dishwasher is still acting up and this started on Sunday.

I've called AHS three times. The first one was for the garbage disposal and the second time was for the dishwasher. Now, the third was for an electrical issue. Three different companies and all three have been great. I like the quick service and the turnaround of getting someone out. For our most recent service, the company was excellent. They were quick and they got everything done. If I could, I'll definitely use them again. I'm very satisfied.

We’ve had problems with the well and this was the second time. American Home Shield sent out a tech but when he came out, he said it was an electrical problem. It turned out that he was a plumber and not an electrician. And it had to be another contact and another appointment scheduled for somebody else to come out. In this case, the water went out on Thursday night, and when I called in to get an electrician to come, I was told that the electrician wouldn’t come until Monday.

Initially when we turned our stove on, it would come on for a minute, and then it would shut off. And then occasionally, it would come on, and there would just be no heat. So, it’s like it wasn’t warming up at first. It should not have done that with the gauge we had it on. The first gentleman came out, he tested it, and he said he thought the ignition was going out. They replaced the igniter within two days. We used it over the weekend and the stove wouldn’t turn on. It did work when the first gentleman came out and did the igniter. He turned it on, it lit up, he made it go up to the temperature gauge, and it was fine. I said, “Okay, great. We’re in business.” But after that, my daughter went to use it, she turned it on and it made the noise and it shut off.

My mom has used American Home Shield and she had a lot of positive experiences. So, she recommended it to us. When I have a claim, I submit it online and the process has been easy. So far, everybody that they sent out had been very nice and recently, they sent out Greenway Home Services for my refrigerator and my dishwasher. They replaced my refrigerator but I’m still waiting for them to fix my dishwasher. They had to order parts and they came back, then they had to order another part. So now, I’m waiting. I also wish Greenway could make their appointments a little closer and not so far in advance because they’re two weeks out. But that’s probably normal and I’m just impatient. Other than that, I have no issues.

Direct Appliance did well. The contractor understood the problem in our refrigerator. He checked it out and fixed it. We had to empty the freezer and he finished off quickly -- the repair was done within an hour. We opened the back and he was in and out through the back door. I wasn’t concerned with his lack of space to put my stuff in, but everything went well. He was good. Overall, I’m very pleased with American Home Shield because I’ve used them in the past. Everything has been well.

We've been satisfied with American Home Shield. I really like being able to go online and submit claims, and not having to call and be on hold. It seems quicker. The plumbers, electricians and all the people that responded had been very nice and they followed up pretty quickly. Generally, their contractors are local and I usually never have to wait that long except when they have to order a part.

It's pretty important having a warranty. I have AHS for a rental property and the coverage I've gotten from them is very good. I did a claim online for an electric issue and Always Open & Shut Garage Door came out. Everything went fine and the issue was repaired. I haven't heard any complaints from the tenants.

I like to get my house sprayed a couple times a year. I was looking on the website and I saw that AHS offered a $75 spray. So I called them and Terminix did a good job. I had a few ants around the yard and the techs were pretty good. As last time, they have with them two termite baits for me because they noticed I didn’t have a termite guard. So they brought that to my attention and put that up for me. Everything worked out pretty good. I had a claim for the air conditioner before and that also worked out well. It was fixed. I've had AHS for almost two years and it's good to the peace of mind that you can get some stuff fixed when it breaks down in your house. Everything is going pretty good on my end. Keep up the good work, AHS.

We had a leak in the shower. We had requested somebody that knew the specific manufacturer of our showerheads, figuring in the past and just by experience that sometimes, people show up then they say they really didn't know those things. And that was what happened so we asked for somebody that knew the equipment. American Home Shield said they were sending somebody out. That was very timely.

American Home Shield could be more transparent in what’s covered before we pay the $75. I had a situation to where I paid that but the plumber couldn’t fix the problem. To be able to do so, it didn’t fall under the warranty. I was out $75 bucks. But other than that, I’m glad I have AHS. I’m just living in this house now going three years and they're amazing with a number of things. Gilmore’s Home Solutions came out for a heating element in my dryer. I paid the $75 required for service, they came out and fixed it. The dryer is a very simple machine. You just basically got a belt and a heating element. They asked for the model number so that they could come prepared. The tech had a heating element, and that was it. Easy peasy, lemon squeezy.

We had an issue with our toilet. It was running and there were a few things wrong with it. The claims process of AHS was pretty easy and smooth. We let them know. We typically do it on the app and then someone would contact us and come out. The guy that came to fix the toilet was really good. So far, we’ve been pleased with AHS.

After making a claim for a plumbing issue, American Home Shield sent out Tom Melton Plumbing. The scheduling was really quick but I didn't like the range. They gave a 12-hour window when the tech would be here. Thankfully, I'm laid off right now. They told me that the tech would call me 15 minutes before he was here, which he did, and that was fine. If I needed to go anywhere, I could take off and not have to worry about it. The guy fixed the leak I had on my sink and he also replaced something. I felt fine about him. He resolved the issue in under an hour. Since the repair, I haven't noticed any other issues.

My dishwasher appeared to have a leak one time and I submitted a claim online to American Home Shield. They sent Sears to service my request and the tech who came did a good job. He took the bottom piece of the dishwasher off and looked underneath to make sure there were no leaks. The dishwasher had overflowed because of the soap buildup inside the tub. He gave me good advice on how to keep the soap from building up in the dishwasher. I have always rinsed dishes off and he told me not to do that. I'm glad I have my AHS warranty.

I had a light that was out over in the dining area. It was one of the dimmer lights and it had been crackling for a while, so the electrician from #1 R & R Electrical Allstar came out and took that one off. He told me that the dimmer was bad. He reconnected it, and then he put in a new upgraded type dimmer. So, I was pleased with that. He made the fix the day he came out. He changed everything out, and I have been fine. I’m a schoolteacher, so I have been working from home. And that particular light was the main light that I needed. It has been a blessing since that has been back on.

I had an appliance issue recently at my other house with my son's mom. The dryer there stopped working and she called the claim in to American Home Shield while I was on mute. DNJ Services, one of their contractors came the Tuesday after the Friday I called. Their tech was a top professional. He got right to fixing the issue. Things have been well since then. I've had AHS since I've owned my house and that's been 19 years. It has been worth it for me. I've had things that I had to get done. This warranty has definitely beaten having to go into my pocket. I pay a monthly bill and I don't use it all the time but it has been beneficial during the many times that I've needed it.

The kitchen sink stops up, and then it unloads into the bathtub. The guy from Triple S Plumbing was delightful. He was wearing his mask and explained things so nicely. He gave me some tips on what to do to prevent problems, and I thought that was really above and beyond the call. Usually, they just come out and do the job and leave.

It didn't seem like I was getting enough air in my living room because the vents were smaller and the guy who came bent the vent so the air would aim a different way. There wasn't really anything he could do unless he could put a bigger square where the air comes out, but he did the best he could with what I had. American Home Shield also fixed my electricity when my lights went out. The guy who came was super smart, very polite, nice, and knowledgeable. He came out and boom, boom, boom. He went room by room. He got the breakers and checked each outlet until he found the loose wire. It was really something how he did that. He knew to go to where the beginning of the problem was.

My son is staying at the property, and when the AC was not working, I gave him the 800 number for American Home Shield and our policy number. He called them and he was directed to call Rick’s Heating and Air. They scheduled it and then contractor was there. The guy had to replace something, and, from what I heard, the repair was quick. We were there last couple weeks ago, and I turned the AC on and it was working. Our contract with AHS came through right around December when we bought the property.

The garage door people that we had to use were out of Leawood, which is two and a half hours away. They took a long time to get to us, and then they didn't fix the issue right and had to come back. But they only come out here every so often. We didn't wanna wait. We have garage door people here so we got somebody here to do some of the work. They fixed it and it has been fixed ever since. We had to call into AHS and do it in a different way. We had to pay for the repair and then submit the claim. The contractor from Part-timer called us right away, but we had to wait a couple of days before he came and took care of everything. He seemed nice. We have two different properties that we have AHS on. I told my sister that she should also have AHS.

My dishwasher would not drain and then it would not clean the top portion of my dishes. I called American Home Shield and Frix Appliance Repair came really quickly. The Frix and their tech have been super. We thought the dishwasher would work its way up and I felt that it was fixed, for a little bit, and then it just never did. It's still not working well. It's still not draining and it's still not cleaning the top part so I have reached back out to make sure. Overall, my experience has been fine. My dishwasher is an older machine and everything in today’s world is not quickly done.

There was a light in my closet and an outlet in the downstairs bathroom that weren't working. I called AHS to submit a claim. The contractor was fine but trying to reach them was a little difficult. But I was able to get the owner on the phone and then the person that came out was very professional. When I called, I asked them about social distancing and PPE, and he advised me that their contractors come in with masks and gloves and also feet covering. AHS has been awesome so far. My girlfriend is in the process of buying a house and I had a referral link and I used it to refer her.

I was dissatisfied with the lack of professionalism of the repairmen, the untrained and lack of knowledge of some of the repair service technicians. Overall, I found the manner of service the company often used led to a decision of not covering a repair to a covered item. Often times, it appeared, the technicians diagnoses a problem in such a manner, it led to the conclusion that resulted in covered items, not being repaired. This practice, to me renders the policy as a useless expense. I experienced four separate cases for either a repair job was blotched or the jobs were rendered as a non-covered repair even though the items were covered items. Saved your money or find a better company!! I cancelled my policy several months prior to expiration date.

I am very dissatisfied with this company. We put in a claim for our air conditioner over a month ago and we have not had any progress on our claim despite calling to follow up almost every day. They keep giving us the run around. About 2 weeks after filing our claim a contractor finally came out to look at our AC and told us it needed to be replaced. He submitted the necessary paperwork to AHS but we never heard anything back. Finally, after calling to follow up several times we were told they needed a second opinion. It has now been a over a month and despite our continuous calls a second contractor has not even contacted us to make an appointment. We are promised follow up calls from AHS agents but no one ever calls us back. I am extremely frustrated and do not recommend anyone use this company.

After spending 12 hours on the phone trying to get ahold of customer service after dealing with the automated system hanging up on me after it would put me on hold for 15 minutes was ridiculous. It did the 12 times. Finally after dialing from two different telephones I got into customer service to set up for an appointment. If my automated system operated this way I would be firing everyone in my IT Department and finding someone that was more qualified to fix the problem. Other than that service of a human was satisfactory. My rating is for the poor phone system not for the customer service person.

Updated on 09/22/2020: Over a month ago I submitted a claim for my pool pump. It took a couple weeks before a contractor was assigned. I received a call stating that they simply couldn’t find anyone so I was offered to find someone myself and they would reimburse me. Well I declined because I had a problem getting reimbursement from another call prior to this one so they set a vendor to come a week later. Vendor shows up. He changes the pool pump. Replaces the timer. Still having the same problem. He calls me out to show me the work he’s done and I say it’s still doing the same thing. So it wasn’t fixed. He was very unpleasant telling me this is why he never takes out of town jobs and he definitely won’t take another one. Well he left with nothing fixed. I still had the same problem. He told me and American Home Shield that it was something underground and said I need to call American Leak Detection and I did because he said I had a blockage.