American Home Shield Reviews

Our hot water heater had gone out and its bottom rusted out. My husband made a claim to American Home Shield. The technician came out to verify and see what was wrong. A few days later, the repairs were approved. The plumbers showed up in a very timely manner. They were very kind and did the job very quickly. We were very pleased. We are very thankful that we have American Home Shield. It seems to be a secure, and peaceful back-up to have in the pocket.

My air conditioner wasn't cooling and when I called American Home Shield to submit my claim, it went through the automated system. You push a button if you wanna put in a service request and that was pretty easy. The contractor seemed to be polite when he came. He didn't fix the problem because he told me there was nothing wrong with the unit. Then, 20 minutes after he left, the unit did exactly what I told him it did. I tried to call him and he didn't answer. I texted him and told him that it was doing what I told him before. I asked him if it was normal and he texted me back and said it wasn’t. He said I had to put in another request. He couldn't just turn around and come back. I had to call in yesterday and AHS is sending a different vendor or provider to come out and look at it.

When I submitted my claim over the phone.with American Home Shield for the turbo set and the thermostats in our heating, I was on hold for 40 minutes before somebody answered. But the service was fine per year. It's just the hold time is too long. Whenever the contractors are here, we can't complain. I will recommend American Home Shield.

My kitchen sink was clogged and would not clear by any means that I do. I tried to submit a claim for it earlier in November because I signed up with American Home Shield a few weeks before that. I was already three weeks into my plan. I tried to file my claim online at first. I had an account and it showed it, but it wouldn’t let me ask for service. I then called in and I didn’t enjoy my interaction with the American Home Shield rep. I told her I could see myself but I couldn’t get service. She told me that was because I was not live yet and that I wouldn't go live until the last day of the month. I was surprised to find out that the policy didn’t activate till weeks after one initiates it.

When our heater broke and our heat went out, I went online and submitted a claim to American Home Shield. We got an immediate response. The tech came the very next morning to fix the unit. He was very professional.

I met people at my work and mentioned that I didn't know how I was gonna afford to pay for repairs and one girl said she and her husband had Home Shield for years, and they've never had an issue with them. She said with me being single, I need that. I had a leakage under my kitchen sink, and that went into my basement and to my bathroom. The contractors AHS sent were great. One had to go to Lowe's three times. He kept getting the wrong size. It was pouring down rain and I wouldn't have done all they've done. They apologized. They respect it being raining coming in my home.

AHS was running a special for furnace tune-ups for going into the fall. I scheduled the furnace check-up online and the service technician came out and did the check-up. They were good, courteous, and nice, but they made a mistake and inadvertently left a wire unconnected. I called AHS for the follow-up. They initially were gonna charge me for the second visit. I said that was not right and that the furnace was working beforehand. So, we got that resolved. The second technician opened up the panel and immediately saw what the problem was. He corrected it and did another couple of checks just to make sure everything was working as it should. In both cases, the technicians were professional.

I've made two claims to American Home Shield and I did both of them online. On the first one, I had a sink stopped-up in the bathroom and couldn't get it unstopped myself. The second one was when my heater was not blowing hot air and was making a little bit of noise. They had to order a part and the repair took a week. The contractors they sent were quick. They made their appointment, got in here quickly and resolved the problem within a reasonable amount of time. I live in an older house so, I had a lot of things done when I first moved in and I knew that there would be things coming up along the way. I have been with AHS for a year and I enjoy having them. I would recommend them.

I filed a claim for a washing machine online and navigating through the website was comfortable. I’ve done it many times. The contractors replied within 24 hours. I had them come right away because of my scheduling. The contractor who came was courteous, professional, and on time. I haven’t had any problems since the repair. I bought the property 10 years ago. The appliances were brand new and I figured that having a warranty was the best thing to do. It has paid off. I have peace of mind knowing that my expense is my copay. I would recommend AHS.

I have nothing but good experiences with American Home Shield. When there was an issue with the microwave, I submitted a claim for that with AHS online. The technicians who were sent were very professional and polite. They looked at the microwave and tried to repair it. A couple of days later, my wife said it was still acting up. So the techs came back out and realized it couldn’t be repaired, so they suggested the microwave be replaced. AHS got in contact with me and said they would do that. I just a got call earlier today about the microwave and from what I could tell, it shouldn’t be that long for it to be replaced. I have to pick out which one and what style. Once I do that and get that back to them, they would submit it and get the microwave to me. So far, AHS has been great and I'm glad I signed up with them.

I typically submit claims online. It's easy although not nearly as specific. It's tailored for people who are lazy, and who are not really good at describing issues. The only frustration I've got is I can't provide American Home Shield the level of detail before they decide who to send out and how to address the issue that I'd like to be able to give them, because all I can do is check a box that says 'washing machine's broken'. The online claims process works but I feel there's so much more I could contribute and I don't get the opportunity to.

There was something wrong with my washer door, so I called the gentleman who came out for my washer before. He thought that it was the lock, so he replaced the lock but it still didn’t work. He then called American Home Shield. AHS then told me to go down to a dealer and take a look of what they were going to be replacing my washer with and make sure it would fit. But then they didn’t have that washer available, so AHS called me back to say that they were upgrading me. So, I got a wonderful Whirlpool washer and I really like it a lot. It has a steam clean in it and my other one did not. The only bad thing is I couldn’t use my pedestal that I used to have and now, I have to go buy another pedestal because now I have a dryer high and a washer low. All the manufacturers use different connection gizmos for their appliances.

The water heater burst and I filed a claim for it with American Home Shield over the phone. The experience with the tech that was sent out was fine and I had no complaints. The only thing was that the AHS technicians or some of their contractors were sometimes a little overpriced. I feel like they try to increase the rate just to get more money. But everything seems to be working fine since the latest repair.

It was starting to get cold and we were freezing in the second floor of the house. I did the claim for our heating system online and it's faster. We've been with American Home Shield for four years now and sometimes, calling on the phone takes some time. When the contractor came and solved the issue very quickly, he had everything he needed. It was efficient. I will recommend American Home Shield.

Our garage door came off-track so I went online and told AHS that I needed someone to come out and look at it. They sent a contractor and everything has been good since the repair.

I had a problem with my AC which stopped working. I called American Home Shield and had them schedule a company to come out. The company they chose was Total Air Care, also known as Polar Plumbing, and they came out promptly. However, that was the start of a nightmare after that, taking up almost a month of time.

We call American Home Shield to file claims and their reps have been very friendly and helpful. We've had claims for the water heater and the dishwasher and also had a problem a couple of years ago with the toilet that finally got resolved. The contractors have been very nice and helpful and the work quality has been excellent.

I went on American Home Shield's website and submitted a claim for my heating unit. The process was easy and I was contacted within 24 hours. A guy then came out the next day. He was fantastic and he fixed the unit.

My compressor went out on one of my air conditioning units. I called up American Home Shield and then I was contacted by the repair person. They said they'd call within a certain amount of time and they did. And then within that certain amount of time, they came out and everything went well. The technician was great and everything was done properly.

Customers for almost 20 yrs, we have made approximately five claims and only had minimal difficulty with AHS until last month. We initiated repairs for multiple appliances on 11/9, during that call we were assured that multiple appliances can be included under one work order for a single charge. Although we asked that the initial service fee not be debited until 24-48 hrs after the technician completed svc, it was debited immediately. The 1st technician arrived on 11/15 with only one appliance on his work order. The parts for that repair were not ordered until 11/29 and we were finally told today they will not arrive until after 12/6!

I've had American Home Shield come out and it has gone okay. I typically submit claims online. Most recently, the sewer line is broken and I'm trying to find out why. If it’s not broken by tree roots, they would pay for it. But if not, they wouldn't pay for it. I would have to pay somebody to come out to tell me and then I would tell them. It would have been better if they would just say it, or will come out and figure out why it's broken. Other than that, their contractors have been fine and professionals. They've come out and done what they were supposed to do.

We have American Home Shield as our home warranty provider for four years and they’ve been great for us. It has definitely worth the investment in. They’ve been pretty responsive, and the technicians have all been pretty good. Recently, our hot water heater stopped working. Someone came and took a look at it and he said he fixed it. Then it stopped working again. So I resubmitted online again. And that’s when they told me that they had to replace it, and they had to order the part.

I was doing a lot of laundry and the water started backing up out of the drainage area, so I called American Home Shield to have that cleaned out. I submitted the claim on a Sunday and they responded that evening. We had used the contractor who came out six months ago when we had a sewer issue and I was not happy with the person that was sent out that time. So, the company had somebody else sent out this time and he was great, very professional and polite. Respectful that this is my home, he took off his shoes off the floor. He explained everything to me and he was done in 15 minutes. I was very happy with the process and the contractor and I haven’t had any other issue since he came out.

We purchased a house and a washing machine came with it. However, the washer's spin cycle wasn’t working. My wife submitted the claim to American Home Shield. The communications were clear and the contractor that came out was super helpful, friendly, fast, trustworthy, professional and productive. He had a high quality of work and accomplished the task. I would recommend American Home Shield. It gives a peace of mind for appliances for we would never know when they are gonna break. It can be a real pain in the neck when they do and we may not have enough savings so it’s nice to have a system to protect you.

I requested service to American Home Shield on one of my air conditioning units. It started back in June and the company that they used went twice to my house. But the second time, they find out that there was a bigger issue instead of the first time. My tenant was without air conditioning for at least three months. So, I had requested another company that was closer to my house and then finally, they got it figured out and they fixed it.

Our heater stopped working and so I called American Home Shield and filed a claim. They handled it well, were very to-the-point and got the claim addressed. The contractors AHS has sent us haven't taken very long to come out - in one call, someone was out here the same day while on the other, someone came out within 24-48 hours. In this heater claim, the repair company that came was very responsive and did a good job - they fixed the problem, were polite, and were in and out reasonably quickly. Overall, we've had a positive experience with AHS and we're planning on renewing our contract with them.

The coil went out on the air conditioner and the contractor that American Home Shield sent out tried to push us to get a whole new air conditioning system instead of letting AHS do the repair. They also told us that it takes American Home Shield 48 or more hours to reply to a claim. My brother, however, works for an air conditioning company and he works for American Home Shield. He said that was a lie because it doesn't take that long. The contractors were holding out on us. They were trying to push this big unit on us knowing we could afford it.

There were a couple of valves on our cooktop that became frozen and would not work. We submitted the claim to American Home Shield over the phone and it took four days for someone to come out. The original contractor that came out looked like they were not interested in doing the work as soon as they walked in the door. The claim was denied and they claimed something that had nothing to do with this claim at all. We protested that and finally got the results that we wanted.

I had a plumbing issue and I submitted my claim online to American Home Shield. Their website was very user-friendly but I wish it could give you an opportunity to make a comment other than just submitting the basic description of plumbing. Doing this will make it easier for them. The first contractor called me immediately and he set the appointment. I explained to them that I own the home but I have a renter in there. I asked them to call her to set the appointment.

I submitted a claim with American Home Shield for both of the air conditioning units in the Florida house. Everything was fine and going perfectly. The techs had to change a part and they couldn’t do it while I was there. Then I had to leave on an emergency yesterday. They were supposed to come and install the part today, but I said I had to leave, so they told me to give them a call when I came back. I said I would be back, then I would call them, and they would come and install the part.

I was having issues with my air conditioning as it wasn't blowing out cold air. I submitted the claim to American Home Shield online and it was simple to file the claim. The contractor went out after 16 hours. They're informative and made sure that they tell me exactly what was going on. They were clean and conscious about not tracking any dirt. Their service was good and the air conditioner has been working well since the repair. American Home Shield is beneficial and it saved me money with all the issue I've had.

Our washing machine quit working. I submitted a claim online with American Home Shield and they responded immediately back to me. They sent One Choice Appliance out to service it then the service people called me within an hour and I set up the appointment. They wanted to come the next day but I wasn’t available so we set it up the day after that. When they got out here to service it, repairing it was going to cost more than what the appliance was valued at, so they replaced the washing machine. They bought me a front-end loader with the same cycles that my Maytag had on it. I’m very happy with American Home Shield and I could not ask for anyone to be any better to their customers than what they are. I would recommend anybody buying a home to buy that protection from them.

We always recommend American Home Shield to our friends. Recently, we had a problem with our water heater and I went online and submitted a claim. It was an easy process to do with the whole frontend to backend. The repair company then came and since the service, the water heater has been performing better than before.

Have the coverage with American Home Shield is very valuable, especially in this town. It was more valuable when I was working because I was on the road a lot and they could get a contractor to come out here. But even when I was around, it was difficult to get a contractor in this town to show up. I’ve been doing most of the claims online if the software lets me do it. But sometimes, you can’t describe it and they don’t have enough options to say what it is that you want done. I’ve got two furnaces in the house, one out in the pool and one for air. If I have a problem with the furnace and then go back with another furnace problem, the website tells me, “You already recorded that.” I don’t have an ability to say I’ve got another problem with the furnace if I have one of those claims already underway.

I had an electricity issue and I went online to submit a claim with AHS. The tech they sent out was very professional, very nice, and took care of the issue even though it wasn't a covered issue. He said he couldn't do it because it was not covered by the warranty, so we contracted with him to privately do what we needed and his work was excellent. However, in Phoenix, when my AC goes out or something goes wrong with it, I have to wait up to four days to have somebody come to even see what's wrong and that is awful because my house will get to be 100 degrees. But other than that, I'd recommend AHS to others.

American Home Shield has a user-friendly online site and I used that to file a claim for my water heater. Their contractor then sent me a text that they will contact me within the next two days, and they did. They set up an appointment and their guy showed up on time then took a look at it. Apparently, it was a leak in the roof and the water was falling on the water heater, so it was external to the actual water heater, and there wasn't anything they could do. So he was just here 10 minutes, still we paid the $75, and I think that's something that could be changed. Other than that, AHS has sent contractors that also did well. We had techs for the AC thermostat, they came out twice and they fixed it.

American Home Shield does good work and I've had a fine experience with them. When there was a problem with my refrigerator, AHS replaced it. Also, I do my claims on the internet and the navigation is good.

Our three most recent claims to AHS were for our air conditioner. The air conditioner was just going hot. This last serviceman said there should be a leak but he couldn't find the leak. So he tested the air, replaced a coil and refilled up the refrigerant. AHS didn't cover that so that had to come out of our pocket. But everything has been working perfectly since he came out. The contractor that was sent out was very sweet, professional and thorough. It's winter and we didn't really need the air conditioner, but it was just nice to know that he came out so quickly and it was resolved in one day.

I had a garage door that wasn't functioning correctly due to a bad fuse within the motor. I called AHS and the interaction was good and didn't take too long. Everything has all been working fine since the repair. The garage door guy did a fantastic job and he was great to work with. I also had pool pumps that were leaking and faulty. After the repair, the pool pump still leaks a bit periodically, but it works all right. It'll be fine for now. I work for a contractor myself and the way these guys conduct business is all very good. Having AHS is a good investment and a good idea, especially for a new house.

I filed a plumbing claim with AHS online and it was a fine experience. The website was user-friendly. I’ve been using it for years. The contractor was here and gone within 10 minutes. However, the fixture wasn't covered. We went out, bought the fixture and put it in ourselves to save $130.

The furnace wouldn’t come on and I submitted a claim with American Home Shield online. Somebody responded very quickly and was able to send a technician to our home within 24 to 48 hours. The techs have been very helpful since they addressed the issues. However, I would like AHS to have an online feasibility of letting me describe that I have one or two furnaces and I need the serviceman to look at both of them. Their website didn’t have a place for me to put that. If there had been a place to put that comment in, then I wouldn’t have to call back and ask another company to come out and look at the second one.

I'm pleased with American Home Shield. I use the warranty for my rental house and I get my money's worth out of it every year. If I have to submit a claim, I just call the American Home Shield phone number. There was once though that I was on hold for about an hour. That wasn’t good but that’s the only complaint I have. American Home Shield even contacts me and the tenant so it’s really nice. That’s what needs to happen and it didn’t that much to get that organized. American Home Shield has already sent people out there twice this year, once for plumbing and once for electrical. The garbage disposal was replaced and then an electrical problem in the patio room was fixed. I was really happy. There was another time for a leak but they didn't find anything wrong.

The ice maker stopped working on my refrigerator. It would stop making ice cubes and it wasn’t getting cold in the fridge part. It was all messed up. The milk would go bad in a couple of days then the stuff in the freezer would melt. I submitted a claim online with AHS and it was easy to do. Unfortunately, one guy came out four or five times but he couldn't fix it. He gave up then AHS got these other guys who knew what they were doing and fixed it. They were all good. It was the stuff that took so long but it did get fixed.

I’m really happy with how American Home Shield's system works. I can place a claim online and I don’t have to worry about being on hold and dealing with people on the phone. I just type in what’s going on with the problem, and it gets it take care of. I made a claim online and as soon as AHS got the claim, they got a tech out and the tech got me taken care of. It was just a couple days in between the tech getting called out and getting here. The heater in the house was not kicking on and the tech had to replace some diodes and reset them. As soon as he did that, the heater kicked on and started working fine. He showed me what needed to be done, explained to me what he was gonna do and why he was gonna do it. He made sure that I knew what was going on the whole time. He also showed me how, in case it happens in the future, I can reset the diodes.

The people at American Home Shield are wonderful whenever I call to submit a claim. I know other people that have home warranties where they paid for the warranty and they don't get anything out of it. With AHS, there's no hassle. When I couldn’t get the outlets to work, the contractor that AHS sent out went through and tested them all. There was a light switch that we thought went to a different thing on there, and it fixed the bedroom one. Then in the basement, it took him a while but there was a GFI on the outside of the house that had tripped the outlet. The repair made the outlets work, which was a good thing. I was very pleased.

My husband called American Home Shield to submit a claim for our water heater as the water wasn't coming warm enough. The contractor sent me a text message with an appointment and it took them less than 24 hours to come out. I had my husband on the phone talking to the guy that came over, explaining to him the problem on the water heater. When the guy got here, he went upstairs in the attic. He wrote down what he did on the water heater, said that everything was okay and it's functioning. He gave me the paperwork and told me that there is a 60-day warranty on it.

American Home Shield is fine in all respects except when it comes to replacing water heaters, they mislead you and I'm not too happy with the procedure. They tell you it's an insurance policy, but I've had two water heaters replaced. They came out for one, and it didn't need to be replaced. I always end up paying $400 to $500 for the replacement and they call it code enhancement, but it's not. The last time, the guy said he'd have to do some work, which was essentially the work done to replace the water heater.

I called American Home Shield to submit claims for the clogged drains and I thought the other one was a valve problem. However, it turned out to be the innards of the toilet itself. Then, I had an AC problem where the thermostat went blank. The contractors were very good, knowledgeable, polite and they took care of the problems.

American Home Shield is the worst. I’m on hold right now and have been waiting for them for an hour. It’s ridiculous. They have around two hours wait time then when the reps get on the phone, they act stupid like they don’t know what you're talking about. You ask for a supervisor and you gotta wait another hour. They disconnect your call and they never call back. They are horrible people. They take your money and don’t give you anything for your money but a hard time. They charge you for the contractor before the contractors come. With my refrigerator, the guy came but never looked at my unit, and I still got charged $150. I called AHS and they said they would send somebody else. That other person came but did not look at my unit either. They charged me $320 just to go upstairs and fill the refrigerator up.

On October 31, 2018 my washing machine started smoking and it smelled like burning rubber, I turned it off and called American Home Shield. After being on hold for 1 hour and 50 minutes, the representative said she’d arrange for a contractor to call me. Impressively, they did within minutes. The contractor came out the following morning and said that it could not be fixed and needed to be replaced. That afternoon, I received a call from another contractor that said they were my second opinion and said it would be a week before they could come out. Contractor number 2 comes out and says he can fix it. 2 1/2 weeks later it wasn’t fixed and after calling AHS found out that the parts had just been ordered the day before and would take another 7-10 days to receive them.

To: CEO of AHS ONLY. This is not owed per Lynn in billing, located in Georgia. Your company owes us $150.00. I will turn you in if you continue harassing us and do not return the money. You now also owe us what is left of over $500.00 that we paid for our home in Ohio: **. You have received a quote from Anytime Home Services for a Hot water tank at our AZ home... **. I expect AHS to honor this quote-paying it in full... My husband, James has heart issues... as he has tried to reconcile the issues regarding the hot water tank. Due to the stress he has endured he has been having chest pains. I can only hope he does not have a heart attack over all the difficulty AHS has caused him. I expect the CEO to call my husband to apologize for the poor customer service AHS has provided.

We've had American Home Shield warranty since August and it was provided when we bought our condo. We had a problem with the refrigerator and filing the claim online was very simple and quicker than filing over the phone. I scheduled a visit and got a call back where it was said that the contractor would be out within a day or two. The contractor came out, looked at the problem, assessed it, and had it resolved in a really short period of time. They were terrific and there were no issues since. American Home Shield was great and the vendor that they sent was outstanding.

I usually call on the phone to file claims and in all those times, my very first encounter with American Home Shield was very bad and disappointing. The water heater had burst and I was out of state. I was up in the mountains that time, I had no internet access, and I had to drive down a really bad road to get to a phone that would work. I called and waited and waited and waited and couldn't get through to them. I had to go ahead and have it fixed then I tried and tried to retroactively get them to deal with it, but they wouldn’t have anything to do with it. But after that, it’s been good. I had a claim with for the refrigerator in my rental property and calling in for that was easy then Gulf Appliance Repair came out. I've also had excellent interactions with American Home Shield contractors.

When our oven wasn’t working, I went online and made a claim to American Home Shield. The contractor texted me and we scheduled an appointment, and they were able to come after a few days. They evaluated the problem and they said they would need to come back with someone else. They came back and they said they would contact me to tell me details of the problem. They never did. I received an email from someone saying that I would need to make another appointment with another provider. So, I requested another service and I didn’t have to pay again for the fee that I pay every time. The new provider came right away the same day. He evaluated the oven and ordered the piece. When he came back, he took care of it.

I’ve got a few friends who are using American Home Shield and they said it’s a great warranty. I got a little bit fed up with my previous warranty company in their customer service and the technicians that they would send out to the house. Talking to American Home Shield and the variety of experienced technicians that they have, I went that way and so far, so good. In my first experience as a new customer with American Home Shield, I have no issues and I was very satisfied. I had an issue with my HVAC where the power supply to the compressor went out. With no AC in my house, it was hot. I filed the claim online and it was a straightforward experience. The tech who was sent was good and he actually dealt with my wife but I was able to talk to him since we did a three-way phone call. He was able to isolate the problem and fixed it relatively quickly. I had the HVAC's problematic part replaced, which restored my upstairs AC unit.

I had an electrical issue and the garage door wouldn’t open or close and the lights all of a sudden went out. Everything went out on certain areas and I just bought this house, so I didn’t know where the problem was. I called American Home Shield and told them what was going on and they sent out an electrician. He was very professional, went right to the source, and did some backchecking. He found out that there was a neutral and a light that worked fine and that it was just a loose neutral and this was the issue. He was able to take care of it and everything has been great since.

When I had an electrical problem, I submitted a claim with American Home Shield. The claim process had been easy in the past. This time, an account representative oversaw that the issue was taken care of. But I still have an ongoing problem with one of the technicians, Flory. When he was sent out the first time to work on the air conditioner, the drain hose needed to be cleaned out and he only did it halfway. A few days later, it backed up and damaged my ceiling, wall and carpet. I spoke with the AHS reps about this but they said that I needed to deal with Flory. But other than that experience with Flory, I've had excellent service and feedback from AHS.

My water heater element was damaged and I filed a claim for it the next day. American Home Shield's rep was very helpful and the contractor who came was very knowledgeable. When I bought the house, I didn’t realize when the home inspection was done that the water tank was extremely out of regulation very badly. I had to put in a new tank and redo all the wiring and everything else because it was so far out of code. I figured that the heater wouldn’t be covered under the insurance. But it was a good thing somebody came to take a look at it because the element was out and it was fried bad. The water tank is from 2009 so it’s already almost 10 years old.

When my air conditioner broke down, it took almost 10 days for American Home Shield to resolve it. I live in Florida and it is over 90 degrees every day. I have kids in this house and was fighting with them. The first people came and said it was just a minor wire and that it was working fine. They called me while I was at work, and then I came home, and it was not working. I called them back and they said they couldn't come back for another three or four days. So then I called AHS and told them not to send those people back to my house. They sent a person from another company and he said that the motor was gone. I started crying because it's 90 degrees every day. We were putting portable air conditioners in the window to cool off my house, which is big and it could not do it. The guy felt bad for me, so he told his workers to find the piece of the motor for me. They came back and put it in the very next day, which was really good.

I made a claim with American Home Shield last week for our refrigerator. The icemaker was not working. The gentleman came out, said we need a new icemaker and it will be sent to us in about 10 days, and we haven't received it as yet. He was very nice and he was a day early. He called and said he was in the neighborhood and asked if he could come in, which was fine. The price is a little high, but I would recommend AHS.

We had some plumbing leaks and the dryer quit working. It was making a noise and we had to call American Home Shield twice. We talked to a live person and the interaction was very good. They sent somebody out and immediately took care of the problem. The contractor fixed the dryer but we had to call again for the leaks. It will be in a couple of days before they can get out so we can’t use one of the showers. Nevertheless, he did the work. We were very impressed with them and we would recommend them. AHS was there for us when we needed them and so, we were very satisfied with them.

I mostly submit my claims to American Home Shield on the phone and their reps have been very good and very helpful. They send a technician within one or two days and those who came out have all been professional except for one who said something to me and AHS. I have my house and two more townhomes with AHS. I recently filed a claim to them for our fridge that was not working. The contractor who came out was good and prompt. He checked the fridge and he saw that we needed to replace the part. After two days, I got a call that AHS decided that the part is not available. They offered me some money wherein I can buy a fridge and bring it to my house, and they will pay for it. I've had AHS service for about five years now and I'm pleased with them.

My son was telling me that the AC wasn’t blowing cold air in his room so instead of me changing out the thermostat which I already knew was the problem, I put in a request to American Home Shield so their contractor can also look at it as well. Their contractor, Comfort First Heating & Cooling, dropped in a basic gray thermostat but I don’t even think it was comparable to what I had already. I asked him about it and they did check it out. But for my son’s room, they weren’t able to do anything so I was a little bit disappointed in that.

I had a problem with the garage door opener and I had a good experience in the claim process with American Home Shield. I called them and the customer service was fast and quick. They sent a technician from Lake Anna Doors to check it out. At first, they couldn’t identify the main problem ‘cause I had claims for the same thing for three times in the past six months. But the second time, they were able to fix it. My demands are met even though it was overlooked at first and they couldn’t fix it. I had to resubmit the claim and go over all that stuff. I don't know if it's gonna happen again or not, but American Home Shield should talk to their contractors to look at the problem and see what the main problem is. It might not be the problem that the customers put the application for or reporting the problem, but it could be a different issue. Overall, I have a great experience with American Home Shield.

I filed a claim with American Home Shield online and it was super easy. The contractor came to pre-season check my furnace and the guy was very pleasant. He did everything he was supposed to do and did it very quickly. The contractors usually come out the next or they call the next day and I'm very satisfied with their work. I just wish it was cheaper but other than that, I'm very happy with American Home Shield's service.

The rinse cycle of our washer was not working. I submitted a claim with American Home Shield online and if you've got two brain cells that rub together, that's easy to do. The contractor that came out to service us was Sears. Their technician was very nice and thorough. He knew his stuff and how to do the repair, and he got in and did it. He did it right and didn't lag and lollygag around. Our washer has been working fine since the repair. AHS is doing a good job and living up to what I pay for.

We received a notification from American Home Shield that we should get our furnace winterized or checked because we just moved in and everything. We did that. AHS selected Schramm Plumbing, Heating, & A/C to come out. The contractor was very nice. He was very good, efficient, and friendly. He checked everything and made sure everything was in working order for the winter. We would use him again. It was very easy on the whole.

We had an issue with our outside HVAC unit so I submitted a claim to American Home Shield over the phone. The contractor came out and the part is supposed to be here Thursday or Friday. It has been a good experience with AHS so far.

For convenience, I usually go online to submit a claim to American Home Shield. I’ve been using them for six months and we’ve called them a few times. I have no issues at all with the reps when I’ve spoken with. I have some other friends who had other home warranty services that didn’t work out quite well. So, AHS is great.

My hot water heater failed and it had to be replaced. I went online and requested service to American Home Shield and unfortunately, they dispatched a firm out of California. So, I paid my $75 fee and that was sent to that firm in California. When I called the next day to find out when the service was gonna happen, the firm in California said they don’t service Arizona. They turned it back to American Home Shield and they picked a local company in Arizona. It took two days to get them out.

A guy I know in real estate recommended AHS to me so I got a policy when I bought the house last April and I’ve been satisfied with them. I had them out here twice. Typically, I use their website and schedule it. I would then pay a flat fee and then they would take care of the rest. The contractors they've sent out have all been cooperative, nice, polite, clean and professional. And so far, the stuff that they've fixed are still fixed. The most recent one was for the vent hood over my stove. The motor had gone out on it which they replaced.

I’m having some problem with my refrigerator. It was not working, but the service of AHS was excellent. Everything was fine with their contractors. I had no complaints whatsoever and everything has been working fine ever since.

I couldn't use my kitchen sink because of the faucet and I might be put on hold for 10 or 15 minutes on the phone, so I filled out a form for my claim with American Home Shield. After four days, the contractor came in, told me when he was done and our interaction was straightforward.

I had two claims in the last month and a half and it was not the most pleasant experience in the world. I've always preferred calling in the claims over the phone than online since it's more personal. The claim that was done from my house at Dandridge Drive for the garbage disposal was perfect. The guys were in and out, great, and professional. However, with the company that American Home Shield used to fix my dryer for my rental property in Pennsylvania, the guy who came out said that he knew what the problem was. When he said he fixed it, something else happened. He broke something putting it back together. So then, they were gonna charge me another $100 service fee for him to come out ‘cause they said it was a different issue, which clearly wasn’t. It took him three weeks to come out the second time and when he did, the washer doesn’t really work as well as it used to. I let it go ‘cause it's such a pain and so that wasn’t super great.

AHS is the only one I would choose and I wouldn’t have another warranty company. I would probably go without a warranty if I didn’t have AHS. I've had them, for 10 years and I trust them. They are also rated number one on the internet. I call and set up an appointment for somebody to come out for my claims. I pretty much know what's covered before I call. When my washer wasn’t working, AHS sent Early Bird Appliance Repair Company which is one of the best companies I've ever had come out. They had been to my house before to fix a fridge. I would recommend Early Bird on anything.

Our microwave oven stopped working. I opened a case with American Home Shield for the repair of that appliance. I opened a ticket online for the problem and they assigned me to the contractor that will perform the repair, but I also made a phone call to AHS to find out something. We were rendered the service and I paid the fee. The GE tech that came out was very professional. He had to order some parts and he came back after a week when the parts came in. Everything has been smooth and perfect since the repair. I could see that the case was open for some time, then finally it changed to closed status. I would definitely give a positive feedback for AHS based on my recent seamless experience with them.

American Home Shield has been okay, but it's a little difficult when you need to make some changes online with your claim, because it would just direct you back to call. There's no place where I can put comments, so I have to sit online for 30 or 40 minutes. That part of the process needs to be looked at. When I had a claim for the hot water heater, the service provider that American Home Shield sent was the worst that I've ever dealt with. I still do not have my hot water replaced. They have $335 of my money that I had to pay upfront before they gave me an appointment when I called to change the appointment. Then they said I had to pay another $100 upfront before they give me an appointment. I never paid for services beforehand. So I asked yesterday for American Home Shield to give me another company to deal with.

The second company that AHS sent out to do the water heater did a great job, but the first one really messed it up. The first company came out and said the water heater wasn’t leaking and that the leak was coming from somewhere else. We then hired a plumber who came in and said that the bottom of the water heater is completely leaking out. We ended up having to pay $400 out of pocket, plus the service fee and another call from AHS. The interactions with the AHS reps were great though.

The AHS rep's customer service was excellent. She said she would do what she normally does and had gotten somebody out here. She was really nice. The contractor was excellent too. He was really explanatory, nice and professional. He tried to catch the issue. The AC would be good most of the day and it would be blowing cold air. Then it would blow warm air, usually at bedtime. When the heat comes on, I don’t think it’s blowing cold air, but it is supposed to be hot. The AC unit was also heating, which was outside, and a fan motor was replaced. I’ve told people how good AHS is.

Be prepared to stay on the phone for hours! We decided to use the service to rekey our new home. I was set up with a contractor that never picked up their phone. I requested a new contractor - but was never given one. I called and requested a new contractor once again and was told there wasn't one available but that I could use any contractor and they would reimburse me for the amount I pay them as long as the contractor I use calls them to give them a quote and have the service approved. With their current hold times I knew this would never happen.

AHS is working with crook companies such as Live Green Plumbing Services. I placed a complaint against Live Green Plumbing Services with AHS. I called AHS customer service several times, shared my concerns regarding this company. They promised to take care of the issue. They did not. I am canceling my membership with AHS.

I have had two experiences with AHS since purchasing a warranty in August. When the refrigerator wasn't working properly, the technician who arrived was not informative or easily understandable. After waiting two months for parts that were backordered, I canceled the repair and opted for replacement in order to have a functioning refrigerator. The technician did not call me to inform about the delay, I repeatedly called him for updates as weeks went by, otherwise I would still be waiting for to hear from him about parts.

This is a very negative review, but completely justified. I want to make sure no one else is stuck with the worst home warranty and service ever. Our water heater broke on Saturday, November 24 and my husband put in an order the same date. We were contacted the following Monday and had an appointment set up for Tuesday. After the appointment, we called American Home Shield that evening to try and schedule replacement. We did not receive confirmation to move forward until Wednesday night when we told them to proceed and order our water heater.

I've had a claim filed since 11/7/18. The tech came out, called AHS on speaker and nothing transpired. I had to call both AHS and the contractor company to have them come out again and do an estimate on the cost. That was on 11/20/18. I still have heard nothing back and the service is for a gas furnace in Michigan. It's been below freezing for almost a month now and we have no heat. I would not recommend American Home Shield to anyone and I'm thinking of calling the Better Business Bureau.

AHS has generally been great. But recently they sent us an awful "plumber" who had no idea what he was doing. Said he could not fix it, mis-diagnosed the problem, then waiting too long to file his report (during which time we had our hands tied and could not send out a second opinion). TURNS OUT THIS PLUMBER IS NOT LICENSED!! His incompetence caused a giant chain reaction, which lead to over 1k in damages!! AHS is refusing to cover this cost, because they say they are not responsible for secondary damage. EXCUSE ME - THEY SENT US A FAKE PLUMBER and it is BECAUSE OF HIM that we had the damages! When we signed up with AHS we were told that they screen and do a background check on all their vendors. We expected quality and I feel they should be held accountable and responsible for the damages caused.

I had a claim with American Home Shield when the blower wasn’t working and my air conditioning wasn’t cooling. United Air Tampa, Florida came out and the technician opened up the system and said that the motor part was broken and needed to be replaced. But he didn’t have the part in the truck and he had to order it, which he said might take a couple days. But for whatever reason, when he was trying to test the motor, he had the system turned off. I asked him whether he should have it turned on but he said no. Even though I know nothing about HVAC, the way he was testing it didn't make sense. But he put everything back together and when he left, something told me to turn the air conditioning on. So I turned it on and it was working fine.

I was changing my locks out. I submitted a claim online with American Home Shield and they sent out North West Keys and Locksmiths to help me out. The tech came out two days after I submitted a claim and he was good. He did his job quickly and simply. Everything’s been fine since then.

I couldn’t figure out what was happening with my garbage disposal. It was leaking all the way out of my kitchen to my living room carpet, so I called American Home Shield. Within minutes, I got a text that the technician was on the way and it was somebody plumbing so it was handled very efficiently. The technician was here within the hour, found the problem right away, and before I knew it, he had it done. The only thing was that I had to pay $100 out-of-pocket. But I'm very well-pleased with them and I'm very happy. I was gonna call AHS to find out about my refrigerator ‘cause I couldn't get my cold water to come out dispense, it's not working. I thought if I just change the filter, it would work, but it still doesn't. I think that’s covered as well.

I normally go ahead and call American Home Shield when I submit claims. It's usually good with the claims reps and the only issue I've had was trying to find out if something was covered. I had an issue with my drainpipe coming out of my shower. A guy came out and he clocked caulked it instead of replacing the pipe with a broken piece. Now, the caulk has worn down, so I called again. The little screw holes that hold the plate on the drain were broken and everybody I talked to said, “Why didn't they just replace the drainpipe, I mean, the pipe itself?” And then we wouldn’t have to be putting in a call again. But when I called, I talked to a girl and she made me sound like it was covered and everything. I called back and I got somebody else and the guy was real sketchy about whether or not it would be covered. I told them I didn’t wanna pay $75 to have them come out and not fix it.

I had an issue with our garage door opener and submitted a claim to American Home Shield online. They then called me and somebody was here the same day to fix it. I was impressed. I've been with AHS for two years now and from the first time I submitted a claim to them, I did it online. It works well 'cause I can just choose what is it online. If I had to call, I'll wait on hold for an hour. They have the company who’s gonna fix it call me, instead of me contacting them. The company puts me in direct contact with the company that will be coming over.

So far, I'm happy with American Home Shield. I usually file my claims online which takes a little longer than just calling somebody since it takes an extra step. But as soon as I figure out who AHS is assigning my claim to, I don’t wait for that company to call me - I would just call them. Once, I had a plumbing claim and the contractor who came didn't fix the issue completely on the first visit. He had to come back out and finish the job. But the gentleman was nice to deal with and the whole thing was handled well. The contractor was also very good to work with and I would recommend them. The plumbing is all good now.

While there's a language barrier with the American Home Shield reps and it's hard to communicate with some of them, they are nice. My air conditioning stopped working and I talked to a representative to submit the claim. The contractor from Climate Zone came out and she was very nice. She pinpointed the problem really quickly. It was a master fuse for the AC which I didn’t know it had. She got the AC fixed and up and running in no time at all and it's been good since.

I'm very satisfied with American Home Shield. I make phone calls to file claims and it has always worked great and there's very prompt response. My most recent claim was for an attic fan and my claim experience was flawless. The contractor showed up on time, took care of the problem, and were gone. Overall, my interactions with the contractors that American Home Shield send out are first class. When I listen to some of the problems that people have had with home services in the Denver area, I realize what a great warranty provider AHS is. I recommend American Home Shield highly. In fact, I just recommended them to my son, who just bought a home in New York, and he has signed up with AHS.

We moved in here two years ago and we don’t know how old anything is so the home warranty is very valuable for us. In fact, we recommended American Home Shield to our kids and they signed up about two months after did. It was very easy to submit a claim when our garage door wouldn't open. I called American Home Shield up and talked to someone. They gave me the name of Cactus Garage Doors and I called them up directly. They came out right when they said they were coming and it wasn’t too long. It was a couple of days and the technician was a very polite and knowledgeable guy. My husband chit-chatted with him for a while. He was professional and friendly. At that time, the garage door would only open once in a while by the wall control inside. But our remotes wouldn’t work. The keypad wouldn’t work. Nothing would work. He had to put a new motherboard in the whole computer and it's working fine now.

I had an issue with my furnace and I submitted a claim with American Home Shield. Within a day or two, they sent out Sweet Mountain Air Cooling & Heating and their tech did the fall tune-up for the furnace. Then he turned it on and it worked. But I haven't had to use it since then. In general, if people ask about home warranties, I always tell them what I have. I have kept my warranty with AHS for six years straight now and I had it on my other house before I got there, so that says a lot.

Whenever I call American Home Shield, my experience is sometimes good and sometimes not. I have to wait a long time to get through to them and I don’t know if they have enough people working there. Sometimes, they don’t get back to me or it takes them a while to get back to me. But when they do, they send very professional men. The ice maker in my refrigerator was icing up and there was a recall on a part. American Home Shield got it replaced and everything has been working fine since the service.

I called in a clogged tub at American Home Shield and went through the automated thing. The contractors were two days early. They set me up for three days down and they had an opening so they could get here. They got the tub unclogged and it works well now. They did a real good job and were real prompt about getting here. However, sometimes stuff is covered and sometimes it’s not. I used AHS four times and out of those times, I paid twice and didn’t get service. They need to explain more what’s covered and what’s not ‘cause they’re pretty basic. It’s not worth the money.

The water in our toilet was continuously running. I called American Home Shield and filed a claim. The contractor that came out had been here before for another claim. I was glad that he was the one that came out because he was professional and he did a good job. He happens to be the owner of his company. And when I offered to give him an extra tip, he wouldn't take it. So, that to me says a lot. I would recommend AHS.

The drain pan of the AC was leaking water, and then my ceiling was getting wet. I submitted a claim to American Home Shield online and they called me back and said the guy that was coming to fix our AC was gonna call me. He called and he came by and fixed it up for me, which was fine. It got my problem resolved for now. He was also professional and explained everything to me. When he found something, he would come down and explain to me, and I called my husband and put us on speakerphone. So when he told me something, my husband had heard it and he was satisfied with it. I already told one of my co-workers about American Home Shield.

My upstairs AC unit was not working. I went online and filed a claim with American Home Shield, which was quick. I just had to go log in to my account and make a few clicks. I’ve been submitting claims after hours at night and usually, by lunch the next day, I get a response. For my AC claim, I received a call the next day that somebody was coming out to the house. The contractors have been really nice, quick and professional. Luckily, I haven’t had to replace the AC yet as they’ve been able to fix it. So far, I’ve been pleased with AHS.

Our house is almost 13 years old so it has hit that life stage when some of the operational parts of it are gonna start to fail. So, we went with American Home Shield and I'm glad we did. We have felt like we had gotten a great value out of our AHS warranty. Recently, I submitted an HVAC claim with them online and the process was easy. I've been using them for several years and the online process seems to have improved in format. The contractor that AHS sent out for the HVAC repair was great. Their techs were very informative and quick. They were able to get the repair done in one day and the performance of the HVAC has been fine since the repair.

It was very easy submitting a claim for my HVAC unit with American Home Shield. Their rep was very professional and knowledgeable. They gave me some feedback and told me the contractor would be late. When the contractor arrived, he was very courteous. He also seemed competent and understood his job. When I explained or asked questions, he answered them. He even went above and beyond and taught me things I didn’t know. Since the repair, my HVAC has been working perfectly. I’m pleased I invested in their service. If something else comes up, I’d probably use it.

Two months ago, my refrigerator and freezer stopped working. I called American Home Shield, and it was easy submitting a claim. They sent me a company, but the lady could never schedule the service because I had to get her some information about the fridge. So I called AHS and they sent a different company, which was great. They came out but had to order the parts. When the parts came in, they were prompt to come back out. Our fridge was fixed. I like American Home Shield and I've used it like four times on various things around the house. So, it has definitely saved me money.

American Home Shield's website is good and I submitted my claim online for the refrigerator. The contractor that came out was from a local company. They were good and professional, but they weren't able to fix the unit in one visit. This is a freezer, so I had to get this thing to cool and buy ice. I called American Home Shield and they said that was the earliest service I could get.

The central air and the heating mechanism on my heater wasn’t coming on. I filed a claim over the phone with AHS, which was easy to do, and they very quickly got somebody out here. It was 100% good and I was amazed. When the contractor came out, I greeted him and told him what happened. Then he was able to find where he needed to go and to fix it. He fixed it very quickly and it's been working great ever since. Other than that, I also had a claim for a leaky pipe and so far, I've been extremely pleased with the service I got from AHS as well as from the people that they sent.

There was a clog in a drain in the washer and water was backing up. I submitted a claim online and Central Ohio Home Maintenance came out on the same day. The technician did everything perfectly. He explained everything and broke down what he had to do. He kept me informed and cleared the clog. It was a good experience overall.

I was in need of some repairs to a washing machine. The AHS rep on the phone line had a very pleasant attitude, was very helpful and answered everything that I needed to know. Then, they came out, assessed it, came back and said that it would be too costly to repair it. So, they suggested that they'd replace the unit. The contractor delivered the unit but didn’t hook it up, so I had to get my own engineer to do that. But American Home Shield sent me a $25 check for that. Since then, the washing machine is working fine. Once again, my experience with American Home Shield went well. Any individual that is a homeowner or a rentor, get a contract with American Home Shield because it's good to have somebody in your corner that you can call 'cause you just don’t know when something's gonna go wrong.

I submitted a claim with American Home Shield for the water dispenser on our refrigerator. I filed it online, which was the first time I did that, and the process was a lot more streamlined and time efficient than calling. The first time the contractor came out, he looked at the unit and had to order a part. The part came in in three business days, I received a call, the guy came back out, and he did the fix within 10 minutes. The contractor was super friendly and professional and we were very pleased. We've used American Home Shield on a couple of different homes for the past few years and we have always been pleased with them. We love them.

I usually call American Home Shield and have someone to help me with my claim. Recently, I had problems with my garbage disposal and I had to be careful what I washed. It was in the kitchen, so it affected my daily operation. When I called AHS, the interaction I had with the rep was very professional and positive.

American Home Shield is great and I would recommend them. I had to file a claim over the phone for our broken pool pump because I wasn’t able to do it online. It doesn’t have the right little click button. Filing over the phone was good, fast, and easy. Submitting claims through the website is usually easy except when it doesn’t have the right option. Other than that, the pool pump was replaced and it was great. American Home Shield has been wonderful so far.

I bought the house three years ago and every year, something breaks down in the house. So, staying with American Home Shield seemed like a good deal. When the spring on the garage door broke, I contacted American Home Shield and they contacted Garage Door Repair. They came out the next day and fixed it quite fast. They were done in 30 minutes. They already knew what was wrong and they had the part. However, I wished they narrowed down the time that they gave me to two hours or maybe even down to the hour. That would be a lot better instead of wasting all day waiting for them to show up. Nevertheless, AHS is a good company to deal with.

My washer stopped working. I submitted a claim on the phone with AHS and the live agent I spoke with was very nice. The contractor was also very nice person and this was the third time that he had been here. He fixed the washer on the first visit but I have not been able to get down there and wash yet. So, I haven't tried it but he said that it is working already. Other than that, I have complaint about AHS' rules. When I have an appliance that's not working and I call them for that, if at the same time I have something electrical, the appliance person who came out couldn't work on it even though he does electricity. He'll say that I have to call and make another claim for that.

I had two issues on one invoice. I had a leak in the foundation. I came in and saw the garage was full of water. I walked in my home and I could feel the warm water on the floor, in the concrete and under the tile. And so, I got on the phone and made a call to somebody that could locate the leak and stop it, but they didn’t cover that. AHS then sent Habit Plumbing to reroute the plumbing ‘cause it went through the slab. It was the hot water for the kitchen. They sent one guy out and he was awesome. He busted his tail all day and all night. Using American Home Shield is worth the money.

Had a new home with a burned breaker inside main panel that melted. The electrician they sent wanted to replace the panel and make it safe. American Home Shield refused to replace the panel and opted to go cheap and take out the bad breaker and spread the load to other breakers. Not safe, not acceptable. Complaints made and they had no interest in doing it properly and safely even though I told them children occupied the home. We moved, and got these same clowns for warranty of our home.

I reported a claim 10 days ago. The wait time on the phone is over 45 minutes each time I need to call. AHS website was not effective at all. The technician never showed up when scheduled. I tried numerous times to reach out to the technician, but their mailbox was full and I could not leave a message. AHS has no problem collecting the payments, but really does not have very good customer service.

I been trying to have a gas leak fixed for over a week. American Home Shield has failed to resolve my issue even though it’s a covered problem. I’ve had to schedule 3 separate appointments because the companies they sent did not have proper equipment and the last company they sent provided me detailed information about the gas leak, yet American Home Shield has failed to provide anything in writing to indicate basis for denial. Their customer service people have hung up on me several times and failed to call back to address my concerns, which results in needing to call back, go through an extensive hold process only to get nowhere. I will never use this company again.

It is impossible to get a hold of anyone in customer service when you have an issue with American Home Shield. The only way to connect with someone is over the phone and you will wait on hold for at least 45 minutes before speaking to someone. A company of this size with such a lack of service over the phone ought to have other means to connect with customer service representatives. Email, chat, etc. Most people do not have an hour to spare sitting on the phone waiting to speak to someone, let alone have that person actually resolve their issue. American Home Shield: If you have numerous grouchy telephone customers, this is likely the reason why! Potential New Warranty Customers: If you want access to decent customer service at ALL, you will not find it at American Home Shield... Do look into other warranty companies!

As a customer of American Home Shield, I am very disappointed with their service. If unrepairable, their warranty covers a replacement appliance of equal features. It is understandable that they don't match the brand when choosing an equivalent. In my case, they matched the features with a different brand, but that brand had completely different dimensions and would not physically fit within my kitchen space. I notified them that the appliance wasn't a suitable replacement because it would be impossible to install.

The A/C needed 3.4 pounds of refrigerant and the company charged $100 per pound. AHS only pays $10 per pound, so I ended up paying $75 for the service call and $306 for the refrigerant and $316 for the policy. AHS ended up paying $34 for refrigerant.

In the beginning of my contract I asked the agent to arrange a visit for them to come and check my appliances. The agent said that they don’t need to check the appliances. I had a water heater problem and your agent came to see the problem. You told me you not going to cover the water heater problem. I am so disappointed with your service, I feel that you set me up! You company should be ashamed! You can not ask me to pay $100 to a company that did not give me the service I was promised by you. I don’t want to have any connection to a company like yours, and please return the one month payment you charge me, ASAP.

While American Home Shield's automated system is okay, I prefer talking to a real person. If it's automated, then I'm not sure what key to hit on the phone. They don't give me any suggestion on what key to hit or the automated person doesn't say, "Hit this for a live person." I filed a claim over the phone when my garbage disposal wasn't working and I had great interaction with the contractor who came out. He was a very nice gentleman, was very knowledgeable, and fixed the problem in no time at all. It happened that a switch had to be turned back on and that was it, but it was very nice. Now, everything's been working fantastic.

Unresponsive and Unprofessional. I've been on the phone with American Home Shield for over two hours. They customer service reps do not want to let me speak with a manager and keep putting me back in the call line. The complaints for the company go all the way back to 2015. Everyone is making the same complaints and have the same problems. American Home Shield is unresponsive to the needs of the customer. I was informed that they have other companies to do the same type of work and AHS is continuing to use this unprofessional, unethical, trifling company.

I call American Home Shield when I have a claim and they take it from there. The contractors that they have sent out to us have all been friendly, have come out on time, and have done the work the days it was supposed to be done. Once, I filed a claim for our air conditioner. We had to replace the air conditioner and they did that in a timely manner and did it right. It works really good since.

There was constant water in the kitchen so I submitted a plumbing claim online to American Home Shield. The website is good and easy to use. The contractor who came was a good guy and he did a nice job. I also recommended American Home Shield to one guy and he already joined.

American Home Shield's online claim submission is a lot easier for me. I go online and enter the claim, they assign the claim to a contractor, and the contractor contacts me and we set up an appointment to get the claim resolved. My most recent claim was a plumbing issue and I had to call the contractor this time. I've had a couple of problems and follow up with them. The contractor didn't have the part when he was out before and they were supposed to get back to me but they never did so I called a couple of days ago. They have not resolved anything yet and they're supposed to be here on Friday to complete the work that they started back the 1st of November. Still, I have a good experience with American Home Shield so far. While it's rocky sometimes, issues normally get resolved.

The air conditioner was not staying on. It would go on for a little bit and cut out and on for a little bit and cut out. I submitted a claim online with American Home Shield and their website was easy to use. I was told that they would schedule something within that day or the next day, and they were dead on in meeting that timeframe. When the tech from Hickenbottom Heat and AC came out, we shook hands and he introduced himself. He asked me what the problem was then he went up and fixed it. Having the warranty makes it easier for me. Rather than having to track down people who can fix various things if they’re broken, I just go to one source and AHS handles it.

I got American Home Shield back in April when I bought my house. The first time I filed a claim with them, I did it over the phone. The second time, I did it online. I kinda like the online better, but sometimes it’s kinda hard since all my stuff doesn’t really fit the categories there. It’s just like a checkbox where you pick this and pick that. It doesn’t show you a comment box. Otherwise, I like AHS' service and I would recommend them.

I've always had good experiences with them. Every time that I called, I could assure that whatever information their reps provided was accurate. The people that they had to fix my claims were very professional and they got the job done. I recently filed a claim for my range and the contractor they sent were friendly, very professional, knowledgeable of what they were doing. They were able to explain anything that they were doing that I wasn't familiar with and they always addressed all my concerns. So, I was happy with American Home Shield, as well as the contractors that they sent out.

We bought a new house and we wanted different locks so I called American Home Shield. I told them what I wanted and within 24 hours, somebody called me back with an appointment time. The contractor set up a time and they came out and did the locks. The guy that came out was very polite and very professional. AHS service was easy to use.

I moved into my house back in January and the dishwasher never worked. So I got around to calling American Home Shield to get it fixed. I did it on an evening and the next morning before 8am, I got a call from the appliance guy. He came within three to five days and took care of it. It was an extremely smooth process. Also, the tech who came out was professional, timely and very nice. He called me afterwards and explained what was going on and what he did to fix it because I was not home when he came. But everything went well.

I've been with American Home Shield for three years now and they have an excellent work quality. They are great, timely and I appreciate their service. When my furnace went out and I submitted a claim, it was faster doing it online and they did everything I needed. The contractors were good and professional. The technician from Budget AC, Heating and Plumbing went in and I told him what kind of problem I was having. He was able to diagnose what was wrong with my furnace fairly quickly, and he was able to fix it in a matter of minutes.

American Home Shield had my washing machine fixed. They had to wait on a replacement, and they had to fix the button that makes it so that the washing machine starts. I submitted the claim online and the website was simple. I also like the contractor. The only thing I didn’t like is the fact that I had to wait 2 weeks on a part to come. But they were able ro repair the washing machine in no time at all, like maybe 15 minutes.

I had an issue with my breaker box. I filed the claim online with AHS and using their online site was a piece of cake. Then they got ahold of the electrical technician the next day and had the breaker box fixed in three days. The tech they sent out was professional, too. He came in, did a quick assessment, and realized what the problem was. Then he called me, told me about the problem, and what he was gonna do to fix it. The next day, he had it all fixed up and everything has been amazing since the repair.

American Home Shield sent me Handy Randy to help me with my microwave and refrigerator. But when the refrigerator was acting up they sent somebody else out there first and he was just really arrogant. He was saying the refrigerator was abused and that he needed the claim to not be submitted because there had been an abuse, wear and tear. It’s just me and my wife. We go to get a cup of ice, get a glass of water and walk away from it. How the hell can you abuse a refrigerator? He was just lazy.

American Home Shield's claims process is not always easy but this time, when I made a claim for my heater over the phone, it was easy. Their reps are great. Once you get to them, they're very helpful and they call you back. I really appreciate the interaction. Most of time, we have a very good experience with AHS. There were a couple of times that the person they sent me was not as good as some of the others that I've used in the past. For my heater, a guy came and he was very respectful and nice and fixed it and was on his way in about 20 minutes. So, it was a great experience. The heater has been working since the repair.

I go online when submitting a claim and it seems easier. American Home Shield says the turnaround time is three days but I'm pretty it's less than that. After I submitted the claim regarding the dryer that wouldn't tumble and wouldn't start at all, I heard from them within three days. The contractor said he gotta go order the parts so he had to come back. He was really helpful and informative. He told me what was wrong and fixed the problem. I've been with AHS for a while now, but I have a friend who uses a different one that's cheaper and I might go with them.

I usually submitted my claims to American Home Shield over the phone. The claims process was very simple. I had a claim for the HVAC and the contractors that came out were great. The unit was repaired and I would use them again. I left the policy for my buyers and told them it was great. The buyers of my house took over that policy and I'm gonna call for a new policy on the home I just bought. I would recommend AHS.

We’ve had an excellent experience with American Home Shield with the exception of one time, on the air conditioning, wherein we had to wait a month and a half for a compressor to come in and right in the middle of July. But they were very good. They let us go and buy two fans to set up and cool around. It wasn’t their fault because the wrong compressor was sent and then the guys who did the work were 45 miles away. Other than that, I’ve been very pleased with AHS. We’ve had them for several things and my only complaint is when you call in to turn in a work order or a product that’s not working properly, you don’t get a live human, just a recording. Now, I would get a text message. It would be nice sometimes if you could get somebody on the phone. Sometimes, if I wanna just talk to somebody, it’s hard. You have to wait an hour or so to get to speak to somebody.

I call to submit my claims with AHS and it's a quick process. Way back early on when I first enrolled, I had problems with some of the workers they sent, but recently, it's been all good. They knew what they were doing and they were on time.

Our washer was backing up and the hose was popping out of the wall and pumping water on our floor. I called it in and there was a bit of difficulty getting the rep I spoke with to understand what it was I was talking about, but once we got through that, I had no issues with the plumbing service they sent out or having the work done. The contractors were great, professional and very nice. The guys came in, took care of business quickly, and addressed the issue. They ran a snake from the washer drain in the wall up to the main on the side of our house. I thought that while they were there, they would run a snake through each one of the cleanouts to make sure, but the guy said that this claim just covers out one issue. I wish it had been a more thorough check of the entire system, but I was satisfied with everything and I’d still recommend AHS.

The AC wasn't running and the fan had stopped running. I called on the telephone to submit a claim with American Home Shield for that. When I spoke with the reps, the customer service they offered and their level of knowledge were very good. Comfort First Heating and Cooling was the contractor that was sent out by AHS. They were very good and they let me know what was going on. They said the condenser coil of my AC unit was bad. They ended up putting a new unit in. AHS suggested that they replace the whole unit because just to replace one part would have cost $3,500 and then they would have had to add the Freon. AHS said that in the long run it was better to get the new unit.

I had a good experience in my claim with American Home Shield for the air conditioning. I called and inquired about it, and a contractor came. They were very nice, did the job fairly quick, and then left. We haven't had any problems and the AC is working now. Having American Home Shield is worth it. It's very easy to submit claims and contractors are out the next business day. We didn't wait for hours.

My furnace had stopped working. It was blowing but it wasn’t putting out air. So, American Home Shield sent a technician out, and he was able to come in and found out that some part had burnt out. He was able to replace it. Unfortunately, I had to call him back about two weeks later because some other little glitch on the furnace was going on. He came back and 20 minutes later, he fixed it. So far, it’s been great. When I originally put in the claim, I did it online. But then, when I had to call them back, I was able to call them. And I really appreciated that on the day I called them, the technician was already out. And they said, "We can send him out." The next three hours, he was here.

I called and told American Home Shield when I was having problems with my air conditioner. It wouldn’t come on. They said they would have someone call me and Webb’s Heating and Air LLC did. They scheduled a time for them to come out. The technician who was here was courteous, friendly and very knowledgeable of what was going on. He said the issue was the relay and everything works really good now. American Home Shield is also a really good company. They helped me because when I called, I didn’t have the $100. I asked them to give me a chance to pay it and they were willing to do that. I thought that was great too. A lot of times when these things happen, you just don’t have it. I have also recommended them to someone.

The sink in the kitchen wasn’t working. We needed the whole spray piece and the faucets, and underneath the sink the pipe wasn’t working right either. I normally call American Home Shield to submit a claim. After a lot of pressing numbers, you'll get somebody if it’s in the hours that you should call. Otherwise, the reps will tell you to go online. If you don’t have a computer, you stay on the phone and you’ll get somebody. Then, after you get somebody on the phone, you might have to be put you on hold two or three times before you get to somebody again. But when I got to a live person, our interactions were not bad at all.

I had a plumbing issue claim to American Home Shield which I submitted to them online. The submission process was easy. At first, I was hesitant but the three times that I’ve used this, it turns to be very easy. When we submit the claim, within 24 hours, I get a call from somebody that was gonna do the job. The three contractors came in. They were all on time, did the job, and explained what they did. I’m happy with it so far and it has been good overall.

I went online for my original claim with American Home Shield. It was for a plumbing problem. The turnaround time was almost immediate because the contractor was in the area. But with this particular case, I had a lot of problems with the plumber. The plumber said the issue was with the air conditioning so AHS called for Waggoner AC & Refrigeration. But the plumber was wrong and I didn’t need someone for the air conditioning at all. The air conditioning people were fine, though. I deal with American Home Shield for two different houses and it has always been good. Even the technicians have been good, except for that plumber.

The air was not getting cool. It was just constantly blowing hot air. We got in touch with American Home Shield and it took a while. I had to go through so many steps and get put on hold. The first time, it was sent to a contractor who didn't service the area and they said that if they did come out, it would be a couple of weeks. I couldn't wait that long because I had a sick relative that we needed air-conditioning and their temperature was running in the 100. Then, AHS gave me another vendor and that vendor didn't service this area. They said it would be another week or two weeks or so before they could go out.

I submitted online my claim for my furnace which was not blowing heat and it was extremely easy. The contractor called me 30 minutes before they were coming to tell me they were on their way. And then once I got there, they dealt with my tenants who then had nothing but good things to say about them. They said they worked in a timely fashion, cleaned up after themselves and they fixed everything. On the previous call, they fixed an air conditioner for me. There were some things that weren't included so they called me, let me know and told me the price. I had a really good experience. I was very happy with their service.

Since August of 2018, I have been trying to call them of which they have you on hold with music forever to come back to my home to fix my ice maker. They keep telling me that the company that came out to look at my ice maker added a part but that never happened. This is ridiculous. They do not keep their promises and are not professional and they keep you on hold forever and give you the same information and the issue never gets resolved.

Save your money and sanity & don't use American Home Shield. Difficult to schedule service calls and, once scheduled, they send inferior contractors who don't know how to identify and fix issues. Was charged close to $500, because HVAC/heating issue wasn't covered under the warranty. (Of course it wouldn't be!) The tech wasn't gone for thirty minutes when the system stopped working again - money down the drain. And then he said it wasn't an HVAC problem but an electric issue, but of course he wouldn't return the $$.

I have been on hold for over an hour at this point. I recently had a claim for a leaking pipe and they sent a plumber to fix it, however, the issue was not resolved so the plumber had to come back to resolve it. I was double charged for this service request, so I chatted with a person and they stated they would remove the double charge, however, I received an email stating my account was still past due and the double charge was not removed. I attempted to call again and have been on hold for over an hour. The chat option is not available and I can't get a hold of anyone. SOMEONE NEEDS TO REACH ME NOW!!!

Updated on 12/13/2018: Another visit was made on 12/11. The tech was scheduled for 2-5 pm. He showed up at about 7:30 pm. After working on the unit for an hour and a half he determined that the new parts ordered would not work. Another technician came on 12/13 with another new part. He was finally able to complete the job. AHS customer service has responded to my first review and is providing a refund of the $125 incident charge. While this is a step in the right direction AHS has not called me when promised and done nothing to expedite approvals and shipment of parts.

I have had AHS on my old house for over 5 years and when we purchased our new home, I was adamant to tell the seller that the only home warranty I'd accept with AHS because of our previous experience with them. Beginning 7/12, we opened a case with AHS due to no air coming out of our vents and not being able to cool down the house in our Sacramento weather of over 100 plus degrees every day. AHS sent a technician that took over two weeks to come look at the problem, a month later we were still waiting for follow up from this company to fix our 'leaking ductwork', only for the company to call us and tell us they have only ONE technician and he's hospitalized and they can't do the work.

I used American Home Shield when we purchased our home. Their contractor in our area to fix my A/C came out three times and still did not fix it and then broke the ladder in my attic and would not replace it. When I asked American Home Shield for a new A/C contractor, they could not provide one for me. This is a scam. You pay for them to fix things but they don't cover it when their contractors break it.

I've had them for about 18 years on my current property. But be aware what you are getting. They have 20 loophole on how not to pay for items. Their contractors are the guys in town that can't get business from anyone else. Example, you have a kitchen exhaust fan go bad... If they cannot get parts from your manufacturer then they will offer half of what is costs for replacement (claiming they have volume purchasing benefits). Or they offer you a non matching brand replacement. Now... they don't guarantee that the replacement offered will work... and the contractor won't tell you if it will or won't so that's all on you, good luck. I could go on and on with countless examples. So decide if you can deal with all the crap and read the fine print that changes often.

Garbage disposal leak. Requested via online service request. So far no repair person contacted us. Tried calling vendor. They took message for scheduling and no scheduling happened. Poor customer service and scheduling.

We have been without a working dishwasher for over a month. No one has come out to look at it or reached out to communicate anything with us in over 2 weeks. I call them on an almost daily basis and get zero results. There is no communication with us or with the dishwasher company. The first company they sent out also had no experience working with our brand of dishwasher, even though they ask for the brand name when you make the service request. As a result, the first company was not able to fix the dishwasher. They said they would send someone else out the next week. And who showed up at our house, the same worker from the week before who knew nothing about the dishwasher and said "I tried to Google this, but I still can't figure it out."

I placed a work order for my stopped up toilet. A technician came out and could not unclog. The next day, a second tech would come out and that one was able to fix it. Now I am being charged for 2 calls. Wait time for cust serv is 1 hr. +. I wish I could give 0 stars.

The heat was flicking on and off every two minutes. It would shut down, turn right back on, shut down again, and then turn right back on. A claim was submitted to American Home Shield and dealing with the rep over the phone was really good. A technician came out, did a few adjustments on the heater, and checked it all over. He said that it was working fine already and he was very good. It worked out very well for us and I could recommend American Home Shield.

I prefer to talk to reps when I file a claim with AHS and the customer service is fine. At one point in time, you would have to be on hold for an hour. I timed it. I was on hold for an hour and 19 minutes one time just to be able to talk to a rep. But that since has gotten better. They assign a contractor within a day or two. I try not to use Ball’s as their contractor because they don’t always do the job the way they're supposed to do. Usually, I go with another company. Sometimes Ball’s can be a hit or miss. They have to come back and redo a job.

I had a terrible experience with American Home Shield so I quit. They sent me a plumbing company for my water heater and I was told that I needed to pay around $800. They won’t even implement a new water heater. They told me that they needed to change a lot of stuff. But I felt like they were just tricking people. I requested to get the cash and went through my own licensed plumber, and he just changed a part of the heater. It took two months to get the money to me though, and AHS only gave $500. Even a new water heater is around $750.

I have a tenant in the property that is covered by my AHS warranty and if the tenant has a problem, they call AHS then they get $45 copay. They give that to AHS then AHS calls the tenant and arranges the time and date of the repair. In the past, within three or four days, it was done. But this time, they kept saying that the tenant didn’t tell them about it and that they just found out about it. It took almost over three weeks to process that last claim even though I spoke to AHS, gave them the information they needed, and I asked them to do it as the way we’ve done it in the past. But the work is completed now.

AHS has a good service and I’m glad that I have it. Recently, when I had a problem with my furnace, I filed a claim over the phone and that process was easy. They were very good and very timely in getting somebody out here for the repair. Also, the contractors who came out fixed the furnace in a timely fashion. They were very professional and they did a good job. It was a very minor repair and since then, the furnace has been working well.

I've had two claims with American Home Shield. One was for my washing machine and the other was for a ceiling fan. I called AHS and had someone look at them. They sent a contractor and the person submitted whatever paperwork has to be submitted to AHS. The only thing I had to pay to the AHS was my service call fee and then the rest was handled between the contractor and AHS. The people I dealt with were wonderful however, I waited on hold for 30 minutes to an hour before I got someone on the phone. Nonetheless, they fixed the problem and everything was professional.

The customer service at American Home Shield is very good. While I've had issues with AHS' system being down the first few times I tried to contact them, the people I speak with are very polite, and they handle any situations that I need quickly. I called most of the time I have issues and the contractors they sent out were straightforward and answered any questions I had. They came when I had a furnace that was having issues getting and staying started. They did a good job replacing the faulty part the second time they came. I'd recommend American Home Shield.

My most recent completed claim with AHS was for my disposal which was fixed immediately. We had a number of water leaks and a toilet leaking. As soon as I put the request in, I would get a text from them saying that they'd contact me within 24 hours which they always do. Then, Moreno Plumbing would come out right away each time. They've been terrific.

Our pool pump at our new home was not functioning so I filed a claim for it online, which was convenient, fast and accessible. Two days after filing the claim the contractor they sent came out, fixed the problem and left. American Home Shield was responsive, got my claim resolved and I’m pleased with them.

I called American Home Shield and had a very professional interaction with a representative. I filed a claim since I didn't have electricity to one wall. JEM Electric came out within 24 hours which was within the expected time frame. The contractor found the problem which was a faulty wire outside wall so it wasn't giving out electricity. He couldn't fix it under the warranty, so I paid him to install a new outlet. Since then, it's been great and I am able to turn the lights on time in that room. Overall, it's good to have the warranty.

I had a claim for my refrigerator that I submitted online and the American Home Shield website is very user-friendly. The contractor showed up promptly and they had to order a part. Then they came back in two days when they said they would. They fixed the refrigerator and it's now working great. Having American Home Shield is a good deal.

After I got Home Shield, my washer stopped working and I wasn't thrilled. The diagnosis was a little difficult and it was a process of three weeks of getting my washer fixed. The guys who came out were nice, but I diagnosed the washer myself and told them what I thought it was. They had to come out three times to eventually get to the final problem which was the thing I mentioned. On the other hand, Home Shield was good about taking care of everything. They got me right in and as soon as they would get in the subsequent work order, they'd have somebody and the guys came right back out.

The pilot on my heating furnace wouldn't stay lit. I submitted a claim with AHS and they contacted Total Air Care. After they sent three different technicians and five invoices, the pilot still is not lit. Also, when I first contacted American Home Shield to submit the claim, I tried to do the same online. But something was wrong with my computer and their website kicked me out. So, I called and the lady was able to help me do one by phone and they were supposed to have cancelled the one that I did online.

I called American Home Shield and submitted a claim for my AC that quit working. The fan motor threw a blade and the AC produced cool air, but the fan wouldn't move. The first contractor who came out was fairly new and does not have a lot of experience. He got up there and he's a hefty guy to be getting up on the attic. But he listened to the AC and at that time, it was tough to tell what might be going on. It had an odd noise, but it was still running. He checked the Freon, and there was nothing done except getting a reading on my Freon. Then within a few weeks later, the AC was running but not cooling well and the noise was getting worse, and all of a sudden, there was a loud clunk, and the whole unit shut down.

Our AC was not blowing cold air. Whenever things like that happened, to submit a claim with American Home Shield I typically logged into my account and requested for service online and doing that was super easy. The contractor, Handyman Cooling Services, came out. Their techs were amazing. They were super nice and I love them. I have an older AC unit and it took a lot of effort because they went all the way down their checklist of what's normally wrong with it and they were there almost all day, but they figured out the problem and they were able to take care of it.

The GFI plug went out in the bathroom so I submitted a claim to AHS online. Navigating through the website was easy and it was user-friendly. It took the contractors a week to came out and they were professional. Everything has been working well since the repair and I'm satisfied with AHS. With it, the house is protected. I would tell others to buy it.

We had our air conditioner conditioned, and American Home Shield sent All Air Heating and Air Conditioning. They shut the unit and started the heater, and whatever they did was good. AHS always treat us really well and we love them. They answer our questions, they are always prompt about getting someone to come out. The contractors sent are really good and we have no problems with them at all. Having AHS saved us a lot. We’ve had some few things that really happened to us. The electricity run through our house, my TV went out, the refrigerator went out, and they were right there for us. We always recommend it to friends.

There was a leak underneath the sink and I just called AHS and explained what was going on. They just said that the technician should call me within 28 or 48 hours. The technician was awesome. They were on-time. They came out when they said they were gonna come out. Even though they kinda explained to me what was going on, they kinda went in and out the other ear. But they were trying to explain to me about it. They just had awesome personalities. They were very professional. I would recommend them to anybody. The sensor sink has been functioning fine and I was satisfied. The warranty has been extremely valuable. I love it. If it wasn’t for me having that warranty, I don’t know what I would do.

I only had a warranty on my kitchen appliances which was with Sears. My friends kept telling me that I needed to have my whole house covered too and most of them had American Home Shield. They were telling me how little it costs to protect your whole house, your air conditioning unit, your electrical, your plumbing and all of that. So I told my husband about it and we had a little discussion. Maybe we should get the whole house done because we’re paying a lot of money. My friends said that if we had American Home Shield, we would only pay $59 or $60 for that, so we did it. We trusted our friends and they were right.

My heating and air conditioning unit wasn’t getting any heat, so I submitted a claim to American Home Shield online. The contractors went to our home right way and had done a good service. They didn't complete what they needed to do, but they came right back out again and fixed it without any delay. When I called them about it not working, they came right out and fixed it the next day. They had replaced the whole unit. I would recommend AHS to others.

I just purchased a new property, and I needed to get the locks changed. I set up an account and then I put the request in for the work. AHS had Becker Locksmith Services reach out and contact me directly about doing the work. The technician that came out was amazing and absolutely awesome. The work was fantastic and I would definitely have him do work for me in the future. The only problem that we had was that he didn’t realize that I was an American Home Shield customer when he came, so he charged me the full fee for the work. When he realized it later, he contacted me on the phone and said that he was sorry, that he'd tear up my check, and that I'm supposed to be paying American Home Shield, so we got it straightened out. The process was pretty seamless with AHS.