American Home Shield Reviews

Our garbage disposal was leaking from the bottom one time and my wife went on the computer to submit a claim to American Home Shield. They gave us an email letting us know what was happening and that one of their contractors was coming. The tech was on time and he replaced our garbage disposal. Everything has been fine since then.

American Home Shield makes the appointment the next day and the technicians are almost always here almost immediately, which is wonderful. Express Comfort came to repair my air conditioner after two days. Their technician had fixed the unit the first time but it stopped working again and started blowing hot air. So, I called them and they immediately came back out. I had American Home Shield once a long time ago and then I briefly changed. I was disappointed 'cause when I came back, the deductible went from $60 to $100. I should have never changed. But, I really like them.

I submitted a claim for my AC through American Home Shield on their website, and in turn they dispatched technicians. The process was simple and I was given within 24 to 48 hours timeframe for the techs to come. They missed it due to the weather, so that was understandable. I just got it rescheduled for the third day. The techs were very courteous, friendly and professional. They were very knowledgeable about what the issue was. They replaced the capacitor and completed the repair within 45 minutes. It’s been awesome. I’ve got cold air and I couldn’t ask for more. I highly recommend AHS. Even if I just have this one claim I would go ahead because the first experience so far has been good.

I had an AC issue and I submitted a claim online to American Home Shield. Everything was streamlined and moved well. The contractor determined that the AC unit was out of Freon and that it needed to be refilled. It was completely empty, so we were a little concerned that there might be a leak. But they checked for leaks and didn’t find one. With the unit being completely out of Freon, we were a little skeptical if it was sure that there was no leak. They told me that if there ended up being a leak and the Freon that they replaced it with ended up leaking out, I could follow back up with American Home Shield and I should be able to be taken care of under the warranty. So, as long as that’s true, and their work is warrantied like they said it would be for so many days, then I’m okay. They did a good job.

The contractor who came was friendly and was able to repair the dryer on the same day he came. The issue was something in the drum. It was making a terrible noise and when you turned it on, you knew right away that it wasn’t working. We called AHS and now, it's working well enough for me to forget that it was broken. I like having coverage, which keeps unexpected expenses from popping up. Overall, I’ve been more satisfied than dissatisfied with AHS.

When I had a major leak in the bathroom of my second home in the Southern Shores, North Carolina, my daughter was able to turn the main off until the Macmahon people came the next day and sealed off the water lines. The service pro came in with the water mitigation team and about eight fans and dehumidifiers. They yanked up the carpeting, some of the flooring, and all that stuff that goes with it. But the plumbing aspect was done quickly and efficiently. I have AHS in the Outer Banks in North Carolina and the service contacts respond pretty quickly, as Macmahon Plumbing did. I had an opportunity to talk with some folks who live in the bad area they had not a good experience with another home warranty company. I mentioned AHS and they're gonna look into it.

$125 every visit whether they help or not, and usually they can't or won't help. Shoddy workmanship. They hire cheapest companies. Better off saving your money and paying yourself. Don't know how they ever got a good rating.

After posting this review, I again contacted AHS and suggested a resolution to my claims, which they agreed to and have subsequently resolved my claims. I would put 5 stars but I’m surprised to have to have had to make such an effort to get my claims resolved when they could have very easily been addressed at the time they were submitted. It appears they are interested in their customer ratings and made efforts to improve.

Please note that this review is about the companies that they have allowed to work for them not American Home Shield themselves. Just the selection process they use to vet the technicians. We rent our home since we were new to the area. In the first 6 months, the dishwasher started acting up. Called the landlord and we went through this process with American Home Shield. So far, so good and easy enough.

We recently purchased a home that came with an AHS warranty. When the plumbing on our well (the only source of water for the property) sprung a leak it represented an emergency. We needed a repair, and we needed it pronto. Couldn't seem to get that through to the representative with the AHS offshore call center. He continued to put us off and indicate that he needed several days to process the request and when I told him that I didn't have several days that didn't seem to make any difference.

VERY SKETCHY! When AHS appointed HVAC tech did the evaluation, the leak was not found, trying to tell me that the R22 was low. When mentioned that the leak was the source of the low R22, he did find the leak!! AHS approved the repair work the next day which was a Friday. AHS tried to reach the HVAC vendor on Friday with no answer so the repair was not scheduled. AHS vendor does not work on weekends so we will have to go without AC until at least Tuesday, a week from the time of the AC repair was called in. This AHS vendor cannot schedule the repair until the following Tuesday. So we will now have to wait 2 full weeks to get a repair complete.

American Home Shield has been my home warranty company for over two years. They will do anything they can not to replace a non fixable appliance. I’ve fought with them over my tankless hot water heater after 4 companies told AHS the heater needed to be replaced. Now I’m fighting with them to replace a 35 year old Trane Central Air and Heating unit. Heater has a cracked heat exchange and air conditioner condenser compressor is going into thermal overload and it’s recommended both need replacement. AHS has sent three companies out to my home and still nothing is done. This has been going on for over a month. I’m retaining an attorney. AHS should be run out of town on a rail. They are scum bags.

AHS's claims process has been pretty easy and quick. We usually submit claims online and one day or two days later, someone calls or emails us. The contractor usually comes here in one or two days, which is usually one day after they call. The payment options could be better. When you do a payment through the phone, doing the one payment, you have to wait a day after. You could do a regular monthly payment. If not, you have to talk to someone else. AHS came for our AC once and when the washing machine was leaking somewhat, the contractor fixed it perfectly.

The contractor who came to repair a broken drain pipe was very professional, responded in a very quick, timely manner, and didn’t dilly-dally. He got in, got it fixed and got the process moving. The pipe is all fixed and now, we’re just in the process of having everything else completed as far as all the drywall repairs. We were very pleased with the response time and the service.

We had Sears Home Warranty earlier. Now we really like American Home Shield better. Recently, the tech from Jim Hubbard Electrical came and fixed a light ballast, one of our kitchen lights. We also had claims on the dishwasher and oven and both went fine.

When I first filed the claim and called American Home Shield, I had already been made aware of exactly what the problem was because I had had other plumbers look at it. So I was very descriptive with the warranty company as to exactly what the part was. I told them that I didn't wanna go through the expense and the delay in getting it fixed if it's not gonna be covered. So the girl on the phone did research on this. She kept me on hold for seven minutes. Then she came back and said that she had gone on the internet, that she had seen exactly the part that I was talking about and that yes, it was covered. So I went ahead and paid the $75 for the person to come out.

After I submitted our AC claim, I heard from the contractor within two hours and they scheduled the service for the next morning. It was very quick. 1st Goal came out about a week and a half ago because we were having an issue with our refrigerant line freezing for our central air conditioning. They were just here again yesterday. They had given us some refrigerant the first time they were here and it didn't take quite enough so they gave us a little bit more yesterday and checked to make sure there were no leaks, and now it seems to be working okay. We also had a plumbing claim for plumbing and everybody's been great. We get a response incredibly quickly. Everything's been great so far. We've been very happy.

I had some problems with my refrigerator and it took seven months for AHS to replace it. I could never speak to a manager. People said that they were going to call me back but they never did. The contractor said the door was damaged. He said he told AHS but they claimed they didn't have a record of it. They should improve their customer service and helping people when they need help. But other than that, I haven't had a problem with them. Recently, the condo association had somebody come out that was doing air conditioning checks for $50. I had mine checked and they told me that I had a leak and it needed to be replaced because of the Freon. ATR General Services came and they said it was fine. It's running good now.

Our oven wasn't working one time. When we wanted to light it up, it was stuck. Submitting a claim to AHS through their website for its repair was pretty easy. Their tech from Active Appliance came and told us that he had to order some parts. While AHS can lower their prices a bit, their customer service has been fast and the contractors they have sent have been pretty chill.

The AC quit cooling and the fan wouldn’t go on. It sounded like it was on if I’m in the house but it got to 85 degrees. Something wasn’t working and it ended up being the capacitor. The technician who came was good and was done in a few minutes. American Home Shield was very responsive. I had somebody out here right away and fixed my problem.

The guy from Optimum Appliance Repair came to look at what was wrong with my dryer and to order a replacement part. His work was very good, and he's coming back out when the part comes in. He was very professional and very polite. It was very easy to submit the claim to American Home Shield. They’ve been very prompt. I also had a claim that I did with a plumber, and I had to have him come back that same day because something wasn’t totally fixed, but he came right back out and took care of it.

AHS had my refrigerator fixed and they did great work on that. I also called in an order for my furnace. Recently Rubber Duck Plumbing tech said something was possibly clogged in the toilet. The problem was not fixed so the second time he came out, he said something might be stuck like a pen and AHS won't cover that. I called the third time and they said I would have to pay for a second service. They said the only way I won’t be charged for a second time to come out is if they refer me to another plumber for a second opinion. I put everything under insurance for a reason and they were asking me to pay another $106 to come out when it only costs $99 for a brand-new toilet. I might as well just get a brand-new toilet and just put it in here. I’m definitely trying to see if I can find something else that will cover my appliances in the home.

My air conditioning stopped working and I contacted American Home Shield. The next day, I called the contractors and they gave me an appointment for the following day. They came out ahead of the scheduled appointment and got it running and cooling quickly. So, everything went pretty well. I liked how quickly AHS was able to get me in contact with the company to come out here.

I prefer to calling my claims in and speaking to a live operator. I’m just old-school that way. I get someone on the line pretty quickly. With COVID-19, it has been a little longer than usual, but overall, it goes smoothly. There was a leak on top of the AC unit. The contractor came out, assessed it, and took care of it.

After making a service request for a rekey, American Home Shield sent out Fox Chase Lock & Key. The tech showed up on time and the service was good as well. We also made a claim for our air conditioner because when we got the house, it wasn’t working. We scheduled an additional service to have someone come out and take a look at that. It took about two and a half weeks to get it repaired. The contractor came out last week and did the repair. The company explained to me that the actual part was on backorder. But as far as American Home Shield, they were pretty quick on their service and all the updates. I even get emails from them on everything so far. They’re pretty good.

The air conditioner unit wasn’t working and I opened the order online with American Shield. It was straightforward enough to open the claim because you have whatever is covered by your policy. You can open that type of service request for that specific thing and I don’t have to do anything else with that website. The two orders that we opened were exactly the same order for the same problem, just almost a year apart. It was some kinda electronics unit that burned out. Right away, we were told that we were gonna be contacted by a person from the contracting company. Those people texted right away and said that due to COVID, it was gonna probably delay their response. But they gave the times when they could come out and that if it works for me, I should let them know. I told them that it wasn’t gonna work for me with the times they offered. So, a couple days later, they sent me another text saying that they could come out these other times.

The electric company had came out to do an audit on the equipment and they said the sump pump was behaving erratically and using high amount of current. Kress came out to check that out and they said the sump pump was bad and they replaced it. Everything is working great now. I was very pleased with my experience.

I submitted a claim to American Home Shield online and picked the option to tell them I had issues with a leaking upstairs toilet. The leak went through the floor and warped the ceiling below. I indicated that there was water damage too. There was a hole where the water dripped through. Their contractor Air Pro Master came out to service my claim. I was hoping they would fix the drywall damage but the techs tried to tell me that would be handled by my insurance company. Instead, I ended up doing that myself. I went to Lowe's cut up the drywall and patched it myself. I was disappointed that the ceiling damage wasn't covered as part of my warranty service. Even so, the toilet has been working well and the work Air Pro Master did was great.

There was a leakage in the refrigerator and the ice dispenser didn’t work, and my tenant made the call to American Home Shield. When I signed up for American Home Shield, I added in the name to be on the authorized person to call American Home Shield. But I told my tenant to let me know when they call the warranty company. So that’s what my tenant did for the refrigerator repair. Initially, I looked at a few companies but American Home Shield was referred through a friend of mine. He said it’s pretty convenient and he had less headaches. He would call them up and they would send somebody. I was told that American Home Shield was pretty reputable and that they provide good service. So I tried it out and it's pretty good.

I put in a claim online for the air conditioner unit and then they called and submitted the order. The website was very user-friendly. I submitted the claim on the weekend so I had to wait the whole weekend for it to come through. It took three days for the contractor to come out and they were wonderful. We got a new air conditioner and then it broke again and we got a new one.

American Home Shield sent Northwind Heating And Air and they found the leak on the part that holds the Freon. The tech some liquid that would hopefully plug up the hole because he said it's like a radiator on a car. He waited 10 minutes and then he said that he had to put some Freon. And we had to pay. It was expensive. I didn't know that the insurance didn't pay for the Freon. We paid 195, and then he said that the air conditioner needed to be painted because it was kind of rusted. But that was gonna be more money out of our pocket.

My AC wasn't cooling our house down one time. We could hear it cutting on then shutting off in the middle of the day usually when it was warm. It would also cut on at night. We submitted a claim to American Home Shield and they sent out ATR Heating and Cooling. The tech from there was very polite and repaired our AC that day. Currently, it's still not cooling our house down but it seems to be doing a little better. Being with AHS has been a good experience so far.

Some of my claims with American Home Shield have been good and others have been bad. With my dishwasher claim, it took me forever to get it fixed 'cause parts had to be ordered. The techs who were sent were good but they were constantly telling me that Home Shield doesn't cover this and that Home Shield covered that. Plus, I didn't know what took so long for the part to come in. I didn't know if they ordered the part or the delay was with the product coming in. I would have never repaired this dishwasher. I would have replaced it if I was Home Shield.

The AHS website was pretty user-friendly. After I filed my claim, they sent me an email that said they were going to contact me within a certain amount of time. The contractor came out in a couple of days and the person who came to check the dishwasher was really nice, helpful, and explained everything that was going on. We had our dishwasher replaced, which is good, but AHS ordered the new dishwasher through Home Depot and would not install it. My fiance is a plumber and he installed it. We've had to use AHS twice now and it was really good. I'm glad that we have it.

Someone from Reliable Mechanical came to check the air condition in about three days. Now, they are waiting on a part to come in for them to complete the job. The rep said it was gonna be five days to receive it. Then they'd call me to come in to finish the job.

We’ve had coverage with American Home Shield for many years and I often wonder if it pays off, but so far, we have kept it. When Sears came out to fix our fridge, everything went fine. The technician was fantastic. He had to order parts and come back once the parts arrived. It took a week or so.

I had two claims with AHS - plumbing problems, which were resolved, and the AC problem. The air conditioner wasn’t cooling down. If I set it on 72, it’s coming down to it, but it's still warm inside. The first time they sent somebody out there, the guy didn't know what he was really doing or what he was talking about. He said something by the furnace was leaking and he was supposed to repair that leak. They told me I would have to pay additional $150 out of pocket for 2 pounds of Freon. He put the Freon in supposedly, and I was still having the same problem.

My dishwasher wasn’t draining and it didn’t complete any of the cycles. I put in my service order and the next day, I had a schedule, which was only four days out because of the holiday. It was very good. It was easy and fast, so I like that. It’s really easy to submit a claim because it’s all online. I just put in a claim and then whoever they contact contacts me to set up an appointment. I’ve had one issue where the people they had picked were bad and they had to pick someone else. But other than that, every time I’ve had to use AHS, they’ve been really helpful.

When I submit claims over the phone to American Home Shield, their reps do a good job. Sometimes things are hard to understand, but we get the conversation taken care of get the job submitted. Most recently, I had a clog in my drain and AHS sent out Innovative Plumbing Solutions to do service. The tech was very professional and well-versed. My wife told me that he did a very good job explaining things and making sure that she understood what he was doing. He answered anything she had a question on.

The ice maker wasn’t working and it was repaired within the same day. I just submitted the claim online and then I got a text saying that they had received the claim and that I would be contacted. The guy from Servicemax USA came on time and he was quick and thorough. Everything is working now.

I had the refrigerator's dial all the way up. It kept getting warmer and warmer. It just was slowly dying and the icemaker wasn’t working. The icemaker wasn’t working maybe because it wasn’t cold enough. The tech said the refrigerator is 19 years old. We've only lived in this home for two years. We replaced the fridge. We got a newer one. The whole GE experience, even the delivery man, was really great. I'm on a fixed income and if I ever had a major issue, like our central air conditioner, I would have to charge that and pay for it over the years. With having the warranty program, it takes a lot of stress off not worrying about a major expense.

I rent the house out to two tenants and they informed me that they had tried turning the aircon. It was blowing out air but it wasn't hot or cold air. I made sure they had it on the cool setting before I made a claim. I filed it online on American Shield website, the contractor called the same night and they were out there the next day around 2:00 or 3:00. My tenant said that the guy was there for a couple of hours and fixed the problem, and it worked after he left. It was overall a great experience.

Our refrigerator was leaking water all over the kitchen and we had to turn off the water to the fridge. I called Home Shield's 800 number and I heard back in like a day or so. Dave's & Sons came out and checked it out. They ordered everything they were supposed to and fixed it. They did a great job and they cleaned up after themselves. They replaced the icemaker and everything was good as new. I've been real happy with Home Shield. Even the vendors said that a lot of the other places aren't as decent as them. Most of the companies try to get out of it, but Home Shield takes care of it so vendors like working with them so much better. I'll just keep renewing with them.

American Home Shield's service has always been good. We just renewed with them because there are some things that I don’t wanna fix. They merged with HSA and we’ve had HSA for about 10 years since I owned my house in South Carolina. With that house, we surely got our money’s worth. For my most recent claim, everything was good. It was a simple fix. I was an idiot and should’ve checked the safety valve. The water condensation drain line was clogged. When the water backed up, it turned off the safety valve. I paid $75 to have a guy come out and push some compressed air that I could’ve just blown with my mouth. But he did good. He was in and out in about 15 minutes. He went out, checked the voltage and refrigerant level and said everything looked good.

I called Home Shield to submit an AC claim because I wanted to ask a question. But the wait time was something that was too complicated. At the same time, I was trying to log on to the site. I logged on and filed a claim online. Two or three days after, Koning Mechanical Services called and the guy said he had been trying to call me. If he did, he only called once and didn’t leave a message. But he seemed like a nice person. He was professional and helpful. He walked me through everything. The only issue I had is he had taken the cover off for the AC unit and he didn’t put it back on the right way.

The AC had frozen up the draining pipes, and it wasn’t cooling anymore. The air was blowing hot. I just turned it off. I didn't wanna overwork it. It was simple submitting a claim to American Home Shield. I just called and spoke to a very professional and kind rep. I called Royal Flush and the man got here on time. He arrived at the earliest point of the timeframe. He didn't arrive in the later part of the window. He was very professional. He went straight at it. I was in a bad mood that day. I’m disabled, so I was in my room. My back was hurting, and I asked him if he could ask my son for any questions, and he took care of it. Between him and my son, he was sweet. He was a cool guy. This is my first eligible month with AHS. I really thought I was gonna get a runaround. I didn't expect them to be so quick to help me. I understand I’m paying a deductible, but they were very professional from making the claim all the way to them coming out and fixing the AC.

I just got with American Home Shield so it was my first time to submit a claim, I was learning how to do it but I figured it out. Now that I see how it works, it should be easy. I did it online and then I was gonna select rekeying and plumbing. Then I couldn't select the second option because I found out that it hadn't transferred into my name yet from the previous homeowner, so I had to call. The scheduling was a little weird. I got a text saying, “We’ll be there tomorrow between x time and x time.” But I had a phone call and I wasn’t available, so I had to cancel. Then, it was all done via text as opposed to someone picking the phone up and making an appointment. Home Choice Services came the next day to fix the plumbing leak in the laundry room and the guy was great and di a good job. Since the repairs, things have been perfect.

The contractor who came out was here for about 30 minutes to an hour. But the only thing he fixed was the garbage disposal. He didn't fix the toilet since it was pretty much still working. I just gotta deal with the loud noise that it’s making. He also said that AHS doesn't cover the p-trap, so he didn't do anything with the sink. If everything was able to be fixed, it would be better. Other than that, I’m satisfied with my AHS experience.

I’ve been with American Home Shield for 15 years and I’ve never had an issue with it. It's always been very good. We put the claim in and someone calls us, and they come out. My dryer was not heating and AHS said the contractor would contact us within 24 hours, and they did. They set up an appointment for us to go over. They came and changed the part that was broken but they had to reschedule to come back because the belt was broken. So, it worked a few days and then it stopped working. He’s coming back tomorrow between 10:00 and 1:00 to finish it.

Initially, there was a slow drain going on in my guest bathroom. Then, there was a leak in the pipe underneath the sink. I needed to call someone professionally and when I submitted the claim to American Home Shield, I didn’t have any difficulties at all. The contractor came by and looked. They attempted to snake it out and they were saying that they couldn’t get past the P-section. They went down the basement and they said that an area needed to be removed, which was what they did. I’ve had AHS since July of last year and I'm very satisfied. You never know when something bad is gonna happen. When I talked to the plumbers, I asked how much it would cost on the outside and they said around $7,000. So, I got my money’s worth. I would recommend it and use it.

Last year, when I put in the claim for our air conditioner, the company that came was very good at communicating a lot. This time, the air conditioner wasn't blowing cold air and the AHS website responded in the same way. It immediately said that somebody would get in touch with me and the contractor did. Every time I've filed a claim with AHS, I've gotten a prompt response. The local company last year had a little bit better system than the one this year. The local company this year didn't communicate as much. But both experiences were good and they were both professional.

We've had three claims with AHS. We had our hot water heater, then the next week, my air conditioning upstairs went out and my refrigerator stopped working. Chi-Tex Plumbing came out for our hot water heater that didn't have hot water. It took me a while to get to talk to a real person, but it was fine. Chi-Tex was really good. When we had the last two claims, I could not understand the guy at all no matter how many times I asked him to please repeat. I asked him, "Quite honestly, are you telling me I have an option between Big Country or GE?" He would just go around and around. Finally, I said whoever could come out here was fine. He picked Big Country then Big Country gave me a runaround. They said they were coming and cancelled twice. I called back and got somebody different. She also was a foreigner, which is hard to understand, but she did get me a GE representative to come out here, which was fine.

We’ve had two service calls with AHS and they’ve both been exceptional. The most recent call with Wright, although it was exceptional, the service technician didn't wear a face mask. We would've been more comfortable had he done that. There are good contractors and then there are ones, which, when they’ve been reassigned on subsequent calls, we’d have to call back and say we don’t want that contractor. Also, there always seems to be a lag time when the contractor makes the initial contact. If you make the call or you go online, and they say, “American Home Shield sent the contractor. We’ll contact you within 24 hours,” it’s pretty much all the way 24 hours or more. So, I find often that I call the contractor.

To file a claim, I had to log in on the AHS website. It was super easy and took less than five minutes. I was told to expect the contractor the next day. When the contractor was on the way, they sent me a text. My AC unit wasn’t cooling and the contractor fixed the capacitor. And then he told me he changed the air filter, but last night, my boyfriend said that the guy took the air filter out but didn’t put a new one in. I don’t know if I misunderstood the guy, but I thought he said he gave me a new one. All in all, I would recommend AHS.

My washing machine was making some funny sounds and the drum was shaking around a lot inside the tub. My husband set up the appointment. AHS called and said that this guy was gonna come out. The guy was really knowledgeable and very safe with the whole COVID stuff going on. It ended up being just one silly thing in the middle of the tub. He just popped off this cap, tightened the screw down, and that was all it was. However, the cost was $135 for that. With that amount to have someone come out is a little pricey. People should think twice before having anyone out. But some friends of ours also have AHS and they pay about what we do. AHS actually has a lower payment for when people come out.

I am a customer that purchased a home warranty for my condo. I have filed a claim on my refrigerator and had good customer service with no flaws. While filing that claim I had called to ask to see if a company was on the approved list and was told no, so I went with the company they provided. They made if clear that they weren't able to give me a list, but were able to let me know if a company was approved or not and did so. However, when I called back a few months later to ask for an approved company I got the rudest agent on the phone. She was sarcastic, kept repeating that she could not give that information and wouldn't let me talk. Then when I asked to speak to a supervisor to report her, she would not transfer the call or give me her name.

I called in and spoke to a rep at AHS when the AC unit on my rental property was not cooling at all. I didn't meet the technician, but I did speak with him via telephone. He was very friendly and very informative. He met the window I was given of when to expect him. The tenant was very satisfied. I had work done by another contractor dealing with the furnace on another claim. American Home Shield paid some, and I had to meet a payment of $1,300. That contractor did not fulfill all of what needed to be done correctly in the repair. That was the only thing I was upset about and disgusted with. But eventually, everything was resolved so I am happy.

The AHS claim process was easy. We thought that there was an electrical problem with our smoke detectors because of how they were going off. When the contractor came, he said that he replaced all the batteries. We couldn’t pinpoint to him which smoke detector was really a problem and he said that without having a specific one, he couldn’t do anything. He really wanted to make sure that he fixed what he could and spent time asking me a lot of questions. He didn’t want to leave. He said that pattern I explained to him on what was going on with our smoke detectors was concerning. I know we have a 60-day and if something were to happen, we could always call.

When the AHS people schedule, the contractors are there pretty quickly within a day. Also, it’s easier to pay the copay and just have the contractor come and they take care of it. I have four brand-new GE appliances, just about a year old. I didn’t know they were junk when I bought them. I’ve been trying to get my dishwasher fixed through GE ‘cause it’s still under warranty. They couldn't find the parts for eight weeks now. The GE tech said he'd be around the corner and he’d call me. I told him that I’m five minutes away. He said that since I am not home, he would leave and be back next Friday. I finally gave up. Then I called American Home Shield when the microwave went. The Sears guy came, looked at my appliance and fixed it. He was wonderful.

With AHS, I like that I can call somebody up and they can come and fix it. It's more of a convenience and not extraordinarily costly to pay out-of-pocket right then to have things fixed or replaced. I had an issue with my water heater and they ended up replacing that because it got bad. We also had a claim for an older refrigerator. The technician has come out a few times and he has been awesome. The first time they did it, they thought it was a thermocouple that didn’t work. But it was the thermometer. The heater was working, but for whatever reason, it wasn’t registering that it should be defrosting. The top part wasn’t getting defrosted. Therefore, it's frozen up all the coils and not letting the airflow to cool it down. In the end, the claim went well.

American Home Shield is the best and filing claims has been super easy. Recently, Integrity Air Conditioning Services came out. They were fantastic and did a good job.

I had a water leak and Home Shield sent Patriot out. The guy came, diagnosed the problem, and it took them about four weeks to get back to the guy. In the meantime, my water was running and by the time they came to their conclusion, my water bill had gone up so high. And they weren’t gonna fix it because it wasn't on the inside of the house. The insurance that I have didn’t take care of that. That was all they had to say from the very beginning instead of letting me wait for four weeks. I hired somebody to fix it and I had to pay a lot of money. It was horrifying and stressful.

We’re in a condo. We’re on the first floor. On the second floor, they had a leak. It wasn’t a good seal for their toilet so water was dripping from their place down into our unit. We had talked to them a couple of times about it and they said that they had somebody looked at it, but I don’t think they ever did. So, we had more water damage.

The air conditioning wasn’t cooling. We had an issue with the same air conditioning about a year ago but it was a different issue. This time, it was fine. I submitted the claim online and then I got text messages with updates. American Home Shield communicated very well and was very helpful. They were gonna send the same people that they sent a year ago but we had something tricky on our roof that they knew about. They didn't have the right staff for it because of COVID, so they had to figure out a different contractor to send and they were very quick about it. They did a good job of covering themselves. Complete Comfort came out promptly and fixed it very well. I was very happy with their service. So, now I’ve seen their two different AC contractors. They both did a fine job.

I called American Home Shield on a Saturday morning for a claim and got the answering service. It was a long weekend and I didn't get a call until Tuesday. That could be improved. We had to wait a very long weekend but the technicians from Sunbelt Electric were fine. The issue ended up being an electrical problem so the technicians came back and it was a different problem than what they had fixed. They got the electric fixed and everything's resolved.

I go online, write my claim up and then Home Shield sets it up. It's an excellent process and it's very quick. It's very easy if you have a computer. Home Shield replaced my microwave, and fixed my dishwasher and dryer. They also sent a contractor and fixed my air conditioning and heater at different times. I called the pool people twice about my pool and they discovered what was wrong with it. I just had to add some chemicals to the pool to make it work. It was resolved. Knock Out Pools & Spas was very courteous and polite.

The claim for our AC unit which we filed with American Home Shield went great. Their contractor Anthem Mechanical came out and the tech from there was on time. He was very professional and he explained everything that he did. He went and clicked on the side of the house a couple of times and told me to turn the AC to a certain temperature. I didn't feel like he was trying to manipulate me or get any extra money out. He just went and did what he had to do as opposed to do. He was able to get me some cool air whereas the other contractor wanted $1,000 extra and other things. I've been at my location for 15 years. I dropped American Home Shield when my house was fairly new. I signed back up last year. This claim has been a good experience. It's something that keeps me wanting to keep my AHS warranty.

CNJ Services came out for a disposal replacement. Because I've been sick, the kitchen was an absolute disaster and I wasn't gonna be home. My wife was home and she had to deal with it. The gentleman was going to have trouble accessing the sink, even though the advice was, "Make sure it's available." He was beyond accommodating and professional when my wife explained how embarrassed she was that the house was a disaster and the sink. He was so kind as well. It was like he was a family member. What really made the difference was how wonderful he was given our situation. And of course, the repairs were absolutely unbelievable and perfect.

American Home Shield was recommended by my boss who’s had them for years. They were there when I needed them, and that was helpful. I wanted to use companies that AHS said we should use for anything. I tried to submit the claim online, but the dropdown didn’t give me an option for just a checkup. Options were if something was wrong, so I called them on the phone. I was told someone would call me within the next 24 hours. First Class Mechanical did and we set up an appointment for the next day. Aside from doing checkup, they cleaned our HVAC and put in new filters. Their visit kept the HVAC running smoothly. My daughter said everything went fine. They were very nice and took care of everything.

Our faucets in the house were leaking. I submitted a claim to AHS and they sent us Midtown Plumbing. The tech had to order parts and we had to wait for those to come in. The tech was very friendly and he did the work. He could have charged us for the parts but he wanted to call first. As a result, I paid $27 for the parts as they were still under warranty. He got our faucets to stop leaking. Plus, Midtown had to cut a hole in our ceiling because we thought we had a leak. It was found that we didn't have a leak per se. Instead, the problem was something in our bathroom and water was overflowing in an area. The tech fixed that issue for me and said that if we had any additional issues, we should give him a call. I haven't had any problems with any of my stuff leaking since then. While I've had hiccups here and there with American Home Shield, I'm more satisfied with them than with my last company.

When I bought my house, the previous homeowner had purchased Home Shield for me. So far, my experience with them has been good. They call and email me and keep me up-to-date on things. Their website is user-friendly, too. When my furnace didn't work, I went online and submitted a claim. The techs came faster and way better than I expected and they replaced my furnace. It's summer now. But it was cold in the house and I needed a new furnace. Having AHS is definitely worth it. I'd tell my neighbors they should pay for it and at least get a year's worth.

Our air conditioner wasn’t coming on to cool the house. We called American Home Shield, gave them our account numbers, and rather quickly, we were told that someone would be calling us to set up an appointment. The contractor came out last Saturday and it was perfect. We were very pleased with A1. Ken, the technician, was very pleasant and came early. He was a true gentleman and he knew his craft. We hope we can always have them if we need any further service. The experience with AHS was wonderful and the response was great.

My ice maker on my freezer stopped working. I submitted a claim online to AHS. The technician that came was professional. AHS came in handy. I had a hot water heater problem as well.

I’ve had AHS since we bought the house and I love the coverage due to the fact that it protects us, and they do what they say they're gonna do. A guy from Appliance Guard came out to repair a refrigerator and did a fabulous job. His customer service was stellar. He cared about what he was doing, which made me much happier. He noticed that there was a minor problem still so I contacted the company today. I have to send them the model number, and they said it’s not gonna be any extra charge to me because they have to come out and complete the repair. Everything turned out great.

Rice Heating and Air came out for our AC claim. He assessed the job, knew exactly what it was and he took care of it. Rice did an excellent job. However, sometimes with AHS, it’s good, and sometimes it’s bad. I don’t agree with some of the policies that AHS has in place. For example, when you need coolant for your AC unit, the policy states that they only pay for $10 of it. Where in fact, it costs $80 a pound, but you’re only gonna pay for the first $10. Sometimes I don’t think it’s as good as it’s cracked up to be. But other than that, it’s helped us out in the long run. It’s gone right when we got our water heater replaced.

I had an issue with cold water pressure coming from my wall to my washing machine. Reporting the issue to American Home Shield through their online portal was a super easy process. Their techs from Home Service Corporation called back quickly and they were able to get my appointment scheduled for that week. Their tech came and was here for 30 minutes assessing, fixing, and replacing my valve.

I would open up a request online whenever there is a problem. And then, the way Home Shield normally works is they make two appointments. First, the technician would come and assess the situation. If there were any replacements, he would go back and he would work with the Home Shield offline, and then he would make the second visit to replace the part.

The owners that I bought the house from chose American Home Shield and I went ahead and extended out a year ‘cause I’ve not been displeased. My hot water heater was replaced. The contractor that came did a good job. They were professionals. They seemed like they knew what they were doing. They weren’t out there very long. They also fixed the leaking faucet in my bathtub. All in all, they were here a couple of hours, but they had to wait on me to go get a money order to pay for the code stuff. I had to pay out of pocket to have it brought up to code. I have a friend who is a plumber who said they did everything that what they had me pay for wasn’t part of code, and what was code, they didn’t do. So, I don’t know how true that is ‘cause I don’t really know what is required for it to be up to code.

I had somebody come to check the air conditioning and the unit had a whole bunch of leaks and cracks, so I called American Home Shield. They said that they’d send somebody out and the tech who came was great. He replaced the condenser, and it works just fine right now. All in all, they were very friendly and informative and I would use them again.

The fan was on, but the upstairs air conditioner was not cooling. I went online and submitted a claim to American Home Shield. The website was very user-friendly. I was told that the contractor would be contacting me within 24 hours, which Douglas Mechanical did. When I spoke with them, they said that they would have someone out. They gave me a schedule of open appointments, and I got to choose the one that was best for me. Everything was great. I have nothing but good words and good recommendations for both American Home Shield and Douglas Mechanical. Having AHS is worth the money. I'd tell others to spend their money to have AHS policies.

I had a water problem from the kitchen on a Memorial Day weekend and I couldn’t wash dishes until that was resolved. I spoke to someone from American Home Shield and they told me when I could expect to hear from a contractor. I heard from Water Control Plumbing immediately and they came out the same day. They were real thorough and professional. They explained exactly what they were doing and what the issue was. They resolved the problem with no issues. I’ve had American Home Shield for a few years now and the experience has been great. If I ever have an issue with a contractor, they make sure to send out another contractor that I am satisfied with. American Home Shield has been nothing but professional with me.

If you do claims online to American Home Shield, it’s a lot quicker. Sometimes, you might have a little bit of a hold time if you do it over the phone. We’ve done it both ways. We did a claim recently. The house wasn’t cooling, and ice was forming outside and downstairs at the furnace area as well. Dudley’s HVAC & Maintenance came out. They were amazing, very professional, very courteous, and friendly. They had very helpful information that they were giving, and they showed up when they said they would. They had to order parts. Because of not having the part and needing to be approved with American Home Shield, and then having to have it ordered and sent, and then also the coronavirus with the shipping, the repair took a little bit longer. It was a week and a half by the time they got the part and was able to come and get it done.

I really like my AHS policy so far. I submitted a claim for my dishwasher and their contractor 2 Bald Guys came out. They provided good service.

I have a claim with AHS for my air conditioner and they sent out United Air. I've talked to AHS. It's very difficult to get a person. I spent over 10 hours on the phone yesterday and most of it was waiting to get a person. And when I got a person, they weren’t able to give me the information that I needed. I’m working from home and I missed a call a couple of minutes ago from someone who was trying to explain to me why a repair on my unit is going to cost me $2,214. I get that I have an older unit. Also, the same vendor that is working with AHS is charging me $7,000 to replace the unit and AHS is only giving me a $900 credit. It makes me feel like I don't have a warranty. It doesn't make sense to me. I am not a happy customer.

The air conditioning was not working and we submitted the claim online. The website was outdated but it was okay. However, I wish that American Home Shield was communicative in regards to how long it would take for them to get a contractor out. The expectation was that they would get in contact with me. They gave me a rundown of what my expectations were, what to look out for, what’s gonna happen and then follow-ups. But the wait time was a bit long. It took almost a week for MekTek to come out. In total, it took almost two weeks to get the air conditioning installed but at the same time, we’re also in the middle of COVID-19 with big problems so it was fine. I also would have never asked for a better contractor to come out. He was awesome.

We had have a lot of plumbing issues inside the house like flooding, toilet and leaks, so Plumbers have been here a few numerous amount of times. I called to submit the claim and the contractor was here the same day. Those guys were good. Our house was destroyed and they are still fixing. Our experience in using American Home Shield has been perfect, overall. We would definitely refer.

It was leaking in the central air down in the main area and it was frozen outside. It was very easy to submit the claim online and then I received a message. Cool Factory came when they said they would come. Last year, I had issues with the people that American Home Shield sent and they were not doing their job. I ended up having to call somebody separately to come in, and they had to put coolant in there. So I told the tech from Cool Factory that there might be a leak in the system and he just put one pound of coolant and he claimed it should be good to go. One of the people called me and said that if there would be any issues within 60 days, they should be called back to take care of it. Even though I had to pay over $80 just for them to put one pound because American Home Shield would only pay $10, which is ridiculous, the air conditioning is working now. It’s about 90 degrees outside and I don’t have to worry about it.

There was water in our basement from floods. American Home Shield sent Pipe Solutions, and the tech was fine. Everything was good. We’re scheduling something to be done. Overall, having the coverage helps.

I prefer talking with people and usually call AHS to submit claims. That way, I can explain what I’m trying to communicate better than if I wrote it down. I don’t know all the exact terms, but I can explain it. I trust AHS and kept them for 20 years. They have dealt correctly with me. In all of the time that I have worked with them, the only real problem I had was about two years ago when I had to replace a dishwasher.

I heard about AHS through a home purchase. They were one of the options and after I researched a little bit, I chose them on some reviews that I read. I've submitted a few claims and it has all been handled very professionally and well. When a valve within the shower fixture that turns on the shower wasn’t working properly, the contractor came out a very short time after the claim was filed. He then replaced some parts of the shower fixture.

I’m in Florida and my well went dry. I didn’t have any water. So I called AHS and I had put my well pump on the paperwork so it’d be covered. They sent somebody right out. But I had to have a new well built so it ended up costing me about $6000 just to get some water. AHS put out $1500 for the pump but the rest I had to pay. Also our smoke detector wouldn’t shut off. It just kept on going and going even if you change the battery. Submitting a claim with AHS has been pretty easy.

I called up Home Shield and requested service for someone to come and check the refrigerator. There was a slight hold for maybe 20 minutes but that was okay. They gave me a confirmation number and they told me who was coming. It was Sears. And they told me what the date was and what the window would be based on the scheduling that they were able to determine. We lost our freezing in our refrigerator and we had to empty it all out and I unplugged it. I plugged it a day before Sears was gonna come out. It had to be on for longer before he could figure out what the problem was. Then, it died again and came back, but the freezer is at minus one and they recommended zero. It was close, but the fridge part is up at 60s and it should be down around 35. That part is not working and the tech has to come back.

There was a cracked elbow on the washing machine drain in between the laundry room and the kitchen. I called American Home Shield and it used to be very easy. When I called them, I would be talking with somebody from Oklahoma or Iowa. But whatever the accent was, I had no trouble understanding or communicating with. Whereas right now, I feel like 50% of the time, it's hit or miss. But that’s my only thing. For this claim, submitting it didn't seem to turn out bad.

The garage door was not responding. The big thing that’s on the ceiling was not making the door go up or down and it was making a weird and really loud noise. I called American Home Shield and they said within 48 hours, someone would be contacting me. And they gave me the name of the company. I was extremely pleased with JD Garage Door Installers. I remember calling the guy and he wanted to know when would be a good time to come over to my house. And it was during the crisis of the pandemic, so I wanted to make sure that nobody was sick. He came on a Saturday and I didn't have any complaints at all.

My husband is sometimes frustrated with trying to get through when he calls American Home Shield. We called one time on a Thursday and the water was out. We had to wait a very long time before the contractor came out. Their contractor may have been behind because of all the people that need things during the pandemic. It was difficult because we were without water in the house. Still, AHS's contractor came on the day they promised. They needed a part and they had one guy get that. They did a good job. So far, most of AHS's contractors have been very good.

I had a plumbing issue almost a month ago. My disposal wasn’t working and my faucet was dripping, and I called it in. American Home Shield said that it could be on the same claim because they were connected. They told me to expect the contractor within a day or so, and they called the next day. Chris, the rep, was amazing. He replaced the disposal and I can use it now. He also replaced the faucet and the sink is not leaking anymore. So, everything is wonderful. He did a great job and I was very happy and amazed with the level of service. Plus, when you have that extra level of humanity and you love other humans, and God-fearing, I felt safe having the rep in my home. They should use him more often because we need more people like him in the world. I had a great experience.

I couldn’t get the water hot and when I submitted a claim online to American Home Shield, they told me who the contractor was but they didn’t tell me what service they provided. So, I just knew that as a plumbing service, they should be able to fix or change my hot water. The contractor was very friendly and knowledgeable. American Home Shield has done everything they can to make sure that I’m good to go as far as I was satisfied. If I didn’t have hot water to my bathtub, then I wouldn’t be able to take a bath. So, that would have been an issue.

I’ve been in my house since ’06 and it's been a while that I've been with American Home Shield. I won’t change to another company because I’m satisfied with them. If I had problems with my claims, they got them straightened out. I had some issues before and they corrected some things. It’s not gonna be perfect. There was a claim I made where they sent out Veteran Rooter. I really like them. They fixed the issue. Their tech was professional and knowledgeable. He was nice and kind too. Every time someone comes out for something plumbing, I want Veteran Rooter. I also have a microwave that I have been dealing with due to issues for a couple of years now. The microwave is back out and American Home Shield worked with this.

I’m extremely happy with American Home Shield. I had a washer problem. A guy came out and took care of it the next day. Then I’ve got three air conditioning units and one went out. The guy was here in a couple of days, which is understandable this time of year with the AC. He fixed it and showed me the bad part. I also have a fan that had a problem, and the service guy is out there right now taking care of it.

I used to feel AHS was a good company, but not anymore. Have been a customer for years and never really needed service. From one-hour or longer hold times to speak to a representative (even at 3am since they're a 24 hour company), to the contractors that are sent, AHS has become horrible. Had minor plumbing issues - first plumber came out, spent 20 minutes 'reviewing' everything and told me nothing would be covered. Then I get a call from AHS saying all repairs are denied, but if I wanted this company to fix my issues, I could pay them $875 to do it. I disagreed and but was told I could get a 'second opinion'. So, AHS sent out another shady company - this tech told me different stories, offered repairs at an even higher price and said everything would be declined.

I had a little problem and a technician from GE Appliances came and he fixed it. He changed the timer. He was good and everything seems to be okay. It was a good thing we have American Home Shield. Submitting claims with them was not bad. The only thing is when you call, it takes them so much time to answer. I have to wait almost 10 minutes. If it is online, it's easier. But I'm not much familiar with them online.

Everything went fine with my recent claim with AHS. The contractors repaired the garage door and they were fine. What I like about AHS is I’m able to schedule an appointment with a contractor without having to go through the Yellow Pages, without having to google or guess. I’m able to go directly to them to get a referral.

The hose of our washing machine was defective, so I had water everywhere. The tech from Green's Appliance came out and fixed it. He had to order a part so it took a couple of days for the repair. I like the security that AHS is providing.

AHS's claims process is pretty easy. All I gotta do is go online and put in what I'm trying to do. Then, AHS's contractors would call me within 24 hours and set an appointment. Most recently, I had their contractor H-Plumbing come out to change the food processor on my sink. The tech was very professional. He explained how my new appliance would work as well as some dos and don'ts with it. He took his time doing things right.

We chose Home Shield because of the services that they provide, the rekey service and the annual air conditioning spring tune-up, and the reputation. That's the big thing. With submitting claims, I had some issues getting the air conditioning servicing scheduled because I was originally told they don't do that anymore and that was not part of my contract. I got several excuses and I had to go through several gyrations on that. Finally, somebody called me and she was able to go ahead and move past all that. Other than that, they communicate very well. They do a very good job of communicating with the customers and following up.

I’ve always used AHS and I’ve been doing business with them forever. I requested them to come out and set a repair for the pump for my pool. They set it up with Watertight Pool. It was on the Memorial Day weekend and Watertight Pool said they’d be out around Wednesday. I’ve had them before and they have always done a fantastic job for me. Tyra, who works for Watertight Pool, is fantastic. She sends out the appointments and also a manager of 100 people. If I have 100 of her, I would never have to worry about my job. She was that good. The guy that came out was excellent. He did what he told me he needed to get done and it only took him about an hour or so. The repair saved me from having to put out more money on the water bill.

The washer wasn’t turning on. It wasn’t quite cycling through at all. The contractor came and they ordered a part but it didn’t fix the problem. The guy closed the ticket without completing the job. So AHS had to start everything over again. It was quite frustrating because I called AHS every day for two weeks until they were able to send out another person. I told them that the guy did close the case. But he didn’t close it. It was still open. Therefore, they couldn’t do anything else until the first company closed the ticket. It took me two weeks of calling and then talking to that person. We kinda had to go through the whole process again.

Metro Air Services came in and everything went well. They were prompt. They were able to complete the service, and my air is doing fine. The initial issue was it wouldn't shut off. Something was not connected in the unit itself. The tech fixed that. He cleaned it out. He changed out some filters, too. I've had American Home Shield for several years now. So far, it's been okay. Submitting a claim has been easy. Now, we're doing the touchless, where nobody's writing checks and giving credit cards, and it made it even easier.

Our refrigerator wasn't cooling and the freezer was frosting over, and it's frost-free. I called American Home Shield and made the claim. Everything went as it was supposed to. Dale's came right away the next day and the service guy was very professional. Everything was satisfactory. American Home Shield is very professional and handles claims in a timely manner.

Pro Service was sent to service our dishwasher. It took them about 48 hours to come out after submitting the claim. Overall, I’ve been pretty satisfied with American Home Shield.

Last week, the temperature was pretty high and all the AC was blowing out was warm air so I called Home Shield and they sent someone out. They went up on the roof and said that there was a burnt motor in one of the things and that they couldn't handle it. So American Home Shield called Sub Cool. They came out on Sunday and they did a fantastic job. The tech got up there and did what he had to do in less than an hour. So I was very pleased. Submitting claims with Home Shield is so fast and easy. It's very convenient. This was the second time that I’ve used them since I’ve been in my home and they were very expedient. Everything was well done and very smooth.

I had multiple complaints. One was that there was leaking coming from the ceiling. So I thought there was a pipe that had burst in the ceiling in the kitchen. And then there was something wrong with the knob on the toilet and with something in the shower. I submitted the claim online with AHS and they said that the contractor should contact me within 24 hours and the contractor did. Dave and Sons Plumbing fixed the issue with the shower and the toilet. But there was no pipe that burst in the kitchen. They said that it was something coming from the outside. I really couldn’t use my kitchen because I had to get the drywall tore out in there. A plastic paper had to be put up. So it’s really affecting me being able to use the kitchen. But other than that the other repair wasn’t as bad. Dave and Sons did a good job.

GEO Appliance came in to make a bunch of fixes related to the refrigerator. They did a pretty bang-up, solid job across the board and they were very professional throughout the process. The person that came out was professional and knowledgeable. He did the job efficiently. He did it in a very thoughtful and clear way. When he suggested that he could fix it, he did it in the time he said he would. So there were no surprises. He was clear and communicative. The refrigerator has been fixed fully and is working fine. Overall, I had a very positive and very easy experience in using American Home Shield.

The oven would not turn on. It's a propane gas oven. My parents live at that address that we have covered. The gentleman was there for quite a while that day. He left and said it was fixed. That was on last Friday. Then, on Sunday, was the first time they went to try to turn the oven on to use it but it still wouldn't come on. So, Monday, I just got back on by internet, and put to do a recall that the oven still wouldn't come on and they let me know yesterday that they will come back tomorrow between 8:00 to 12:00. It was easy for me because I'm not computer-friendly. And I've been pleased so far because I have been able to go on and do it myself. So, if I can do it, it's easy.

AHS ha much better coverage than the other company I was considering. They costed half the price too. I went with them and most recently, they sent Gaige Appliance Repair for a second call for a washing machine claim. The lock on the washing machine was causing an error and it wouldn't start. The tech was right on time and he found something that a previous company sent by AHS didn't replace. The tech said he didn't know why the previous company didn't replace what was needed when they previously came out and replaced the motherboard for the washing machine. Gaige Appliance was great.

When Brick Street Plumbing came out, I told them that water was running down my wall into my bathroom downstairs and that my two faucets were leaking. You turn them off but they weren't all the way off. The tech changed those two faucets and then for the water stuff, he tightened the bolt on the bottom of my toilet. When he tightened the bolt, he said, "Keep flushing it and let's see if any more water goes downstairs." I was flushing it and it didn't seem like any more water was running. So he said that that fixed it. But I told him that it didn't make sense that a bolt on the floor of the toilet would make the water stop flowing down the wall downstairs. He replied, "Well, you don't see any more water."

The refrigerator has been repaired multiple times. A tech changed the compressor and it lasted a day. Then, he came back out again and did something else. It lasted for two days. He came back out again, did something, and it lasted for a few days. Now, it's not working at all. A tech from TT&D came out and said it was beyond repair. The computer board inside is reading that the temperature is as it should be but the compressor's not coming on. He said he was gonna tell Home Shield that he suggests this unit be replaced. But Home Shield does not follow up in a timely fashion. They take a very long time. I should have had a replacement refrigerator by now. This has been a few weeks.

I had a claim for the gas water heater. The pilot light would not stay on, which is a thermocouple. I contacted BlueTech Plumbing and I sent the tech serial numbers of the information for the water heater and pictures of what he needed to know. I was asleep during the service call, but everything was completed in one trip because he had the information to get the correct part. It went very smooth. BlueTech Plumbing communicated with me. The tech got me essentially the same day service and I was very pleased with them.

When I called in, it took a very long time to talk to somebody because I didn't wanna get somebody out regarding the wrong service. There are two services for AC. I wanted to make sure I got the right one. That's the only reason why I hailed on the phone and not create a ticket online. AHS handled it well. The only problem I had was that the phone just kept on cutting in and out and it was really hard to understand the person on the other end. And I thought it was my phone at first, and then today, when I talked to him again, the same problem.

Our washer was leaking one time and one of AHS's contractors, Apply Fix Heating and Appliance came out to do service. The techs tightened a valve for us.

911 Locksmith Services came out to rekey our house. The people that came out were fine. However I’ve had another claim that is electrical and that got denied. This is our first home purchase, so this has not been a pleasant experience for us overall with American Home Shield. And more than likely, unless, the next couple claims where something happens turns around, I won’t be continuing with them. I’ve actively told people not to go with American Home Shield because of how awful it was. I had questions and every person told me a different thing and it has not been great at all.

American Home Shield was recommended by one of my Realtor's colleagues. They’ve been easy to work with and responsive to claims so we went with them. I wasn’t clear about the process during my first call. I asked how it would work if a replacement was needed and if I could purchase something that’s more expensive and pay the difference myself. Paying the $100 service fee was fine, but I didn’t wanna do that and have the contractors come and say that the unit had to be replaced. And then not being able to get what I really wanted and have to purchase that outside of the home warranty. I wanna know that process ahead of time. I don't wanna have a particular brand or model shoved at me. The ladies who helped me weren’t allowed to transfer me to the department that handles that but they were wonderful, very polite, and helpful.

I love AHS. I have them for my tenants. It's very convenient and a lot of peace of mind. I don't have to lose my sleep or have chest pain when I get a call from them. I live in another town and it's not possible for me to catch up with those guys if there's a problem. I need it for two more units. There are four units in the building and I purchased AHS for two units, but if I can get a discount, I can buy it for another two years. When Air First Mechanical came out, the feedback that I got from the tenant is that their AC is working fine now. She's happy with the work and if she's happy, I'm happy.

The techs from JW Heating and Air were very professional, on time and I'm very happy with their job. They contacted me within minutes after filing a claim with AHS. It was pretty efficient. I've been with AHS for a couple of years and I'm very happy with them and their service. I recommended them to my family too.

AHS's contractor, Air Pro Master came and I got charged almost $500. Afterward, I came to find out that was way out of line. Their tech told me that our hot water heater wasn't working. Beforehand, I was already happy with the 10 seconds it took to get me hot water. However, there are laws that say how much contractors can charge insurance companies. The tech said I was way over it. I told him that I was not gonna replace the heater. When he was done with the repair, it was taking me over a minute to get hot water. Something wasn't right. That time, I was fortunate because I had told the tech to throw our unit into our garbage and I was able to get it back. Now I have a plumber coming to check it out. If this plumber is right and that I was overcharged, we will drop AHS. I’ve never cheated anybody, and I don’t wanna be cheated.

I had some sinks that were backed up with some drains. I submitted a claim online to AHS because the phone systems were completely backed up. The contractor came out and fixed them. He did a great job. He was nice, professional and did the job quickly. He was in and out. It’s been great since then. Having AHS has been great so far.

I didn't want the same keys as the other homeowners had. Submitting the claim was easy. I called Home Shield and they referred Ball Security & Locksmith Service. They then called half an hour before they came out. They sent me the text that reminded me of my appointment, and someone would contact me when they were on their way. And I got a message saying that, "I'm on my way." The tech was nice and fantastic. I wanted all the doors to be one key and he did it. I feel very safe.

I had American Home Shield at my residence in Maryland for about nine years before we moved down here. I had a problem with the air conditioner there. First, they replaced the A-frame and then they ended up with the outdoor compressor. I was pleased with it. Here, I had the 10-year homeowner's warranty for the new construction home. While everything was new, I wasn't too concerned about it, but once they started putting some age on, I went ahead and re-upped. It's about a year and a half this time. Overall, I've been with them for about 10 and a half years.

One of AHS's contractors called Mr. Rooter Plumbing did great service for a problem with pipes. They let me know what was going on and gave me an estimate. Their tech did a great job.

The air conditioner was tripping the circuit breaker and when I flipped it back, it came on but it wasn't cooling. I went online and submitted the claim to American Home Shield. It said to call them if we didn't hear back from Seabreeze within 24 hours and the contractor called me within 10 minutes. The guy was on time. We were given a 9:00 to 11:00 window and he was here at 9:00 AM sharp. In 15 minutes, off he went. It was a great experience. The AC is perfect since he has been out.

I had issues with my air conditioning not turning on. The tech came to check in to it and it was working. Then he told me to let him know if it turned off and he would come back. It did turn off as soon as he left and he came back right away and found that it was the fuse. He said that that was something that he could not do and that I had to call an electrician to come and do that part. Other than that, he was very informative. He said he would also help me by submitting that request to get someone right away to deal with the fuse issue that kept shutting off the air conditioner. So I went ahead and made a claim. But it looks like he made it for me as well so he was very kind to do that. Then within two days, I was able to get someone to come. It's something so simple and my air conditioner has been working really well since. Not being able to sleep is the worst feeling but it has worked out really good.

Home Shield's tech people are all consolidated in one area. It seems like a certain group has a monopoly on their service calls. They all come from 818 area code and they never have anything kind of near here. The only time it wasn't was when I requested a certain contractor who would probably closer to come out here to change my valve.

I’ve always had good luck with AHS. The water heater and the air conditioner sit side-by-side and I filed a claim for what I initially thought was my water heater. At first, AHS sent out a plumber. He diagnosed that the issue wasn’t the plumbing. It was the air conditioner. I then called AHS and they sent out an air conditioning person that fixed it right away. It was a very good experience.

I call Home Shield when I submit claims and I let them know what’s going on. Usually, it’s up to a week before the contractors could come out. There was a horrible vendor a couple of years ago when I had service done on an AC unit. The guy threw some Freon on the unit and it eventually died. He should’ve known that it was on its way out anyway. He really messed it up and I didn’t find that out until after he was long gone and after the 30 days. Home Shield didn’t handle it and I had to buy a whole unit. The guy patched it up and said it was okay when really, it wasn’t okay and I got stuck with a bill. I wasn’t happy about that at all. Then, I had a plumbing issue where I thought we had a leaky pipe. United Air Temp came out and the tech tore out the wall and it was just a stain on the ceiling. I haven’t seen the repair on it, which won’t be till next week or the week after.

I love AHS. I like the fact that if something goes wrong, it’s reasonable, budget-wise. It’s not gonna break us. For my most recent claim, the contractor came out to identify a leak upstairs and he found it because the bubble of water downstairs is not growing anymore.

We had a plumber for the toilet that broke and the guy was very polite, quick, and professional. He came in with his mask and asked if he needed to wear gloves. He fixed the toilet. AHS pays for itself a ton and I refer them to my friends.

When my pool heater was not operational, I called American Home Shield's phone number, spoke to a representative, and submitted my claim. They then assigned it to The Pool Guyz. Once the claim was submitted, The Pool Guyz contacted me within about an hour and told me they would be out that same day. They were here promptly and dealt with the issue. They dealt with American Home Shield and I had a replacement unit installed 24 hours later. It was a very great process and it was a good experience with The Pool Guyz.

The washing machine was fixed and although it still leaks, I think it's because there's too much water. The contractor readjusted the drum, however, it's old and just can't take as much water as it could before. But I'm fine with that. It's just in the garage so it can leak a little if I have to put on the full load. The other issue was with the exhaust fan hood. The contractor ordered the parts but was not able to install them. Because of the age of the system, there was no way to remove the panels to install the parts. The exhaust fan hood is going to be replaced and I'm still waiting for the call back about the replacement.

Yesterday, we had an electric issue. I placed the call and paid for it. AHS sent me an email saying who was the individual that was gonna be coming by but they never called me. So, I called the number and said my pool is getting stagnant and I needed it to run. I also asked when were they gonna be out here. They said probably not until next week. I asked them what if it was an urgent issue. They said I'm gonna have to find someone else.

At first, Home Shield said they were gonna send out Sears but they said it was gonna take two weeks. So I told them that they gotta find somebody else. They did and they found me this fellow from Appliance Plus. It worked out great. The tech did a great job. He diagnosed the problem immediately. He said it was gonna take about a week, and two days later, he was back with the part. So he overachieved and under deadline. This case was excellent. But I had a case about a month ago with an oven and it took a while. They finally replaced it but it took about four weeks chasing people. So that wasn’t so simple. They kept bouncing it from one department to another department. A customer shouldn’t be three weeks without an oven. But most of the time, Home Shield is excellent.

I tell more people about American Home Shield. We've been with them when we bought our first house in 2006. We're in our second house and we've had it just for the comfort of knowing that we could have something fixed. Our air conditioners are a year by year thing. Lane Services usually come out to my house a lot for my AC and we love them. We get better work done out of them than we get out of most people. There was one that they pieced some part just to keep one of the units running. They couldn’t get the one capacitor that they needed, so they put two or three together to make one. The thing is still running, but it's just getting so old that we needed a new air conditioner and to get it replaced is gonna be a lot of money out of our pocket.

Our AC was leaking like it was raining off the coils and it was ‘cause the refrigerant was out. Submitting a claim for it with AHS was easy. I just did it online. It was really quick. Once I figured out where it was, it was really simple. I submitted it on Saturday, and they brought somebody out on Monday. The contractor that came saw part of the issue. He added the refrigerant. But then I had to call them back out to do a follow-up to where they came back out again because he didn’t clear the blockage that was in the pipes. It was still leaking, just from a different area. There were two different problems and the first guy fixed the refrigerant, which got everything working again. Then the other guy came out and fixed the actual leak that was coming from the pipes. I paid my $75, they came out, fixed it and fixed it again the second time for nothing. It was perfectly good with me. So far, so good.

I received an AHS home warranty with the purchase of a condo. When the AC didn't work, AHS sent Relaxed Heating and Air. At the first visit, the repairman said he needed to charge me $80 for "coolant" which wasn't covered by the warranty and said that AHS would not allow him to test anything else until he had put in the coolant. He didn't even look at the part of the unit that is inside the condo, only looked outside. He put it in and presented a bill for $123! This obviously didn't stop the noise and didn't cool the condo. I called AHS who said they would send them back and "If it is the same problem according to the technician, you won't be charged another $75."

I called on Monday, May 18, 2020 to file a repair claim. I asked if I could use another plumber to fix my leaking pipes and submit their license and insurance. The rep told me to pay my $75 service fee first. I wanted the answer first because there were damage to house and personal property and contractor was handling everything. I’ve had good and bad service people from AHS. Good question for situation. They cancelled my contract and did not submit claim. I have been an AHS customer for over 10 years and never missed a payment. Tried to reconcile misunderstanding all day and every day to no avail. Was told nothing I could do. They should have honored my claim as I was a loyal customer for over 10 years. This is a disgrace!!!

When the dishwasher didn’t work, I called a representative at American Home Shield and they set the claim up. It was okay and I was told the contractor would call me in 24 hours, which they did. But I had two contractors out and I wasn’t really happy with either one of them. The first one came out and said the dishwasher couldn’t be fixed. That was fine. He said that if we don’t hear from them in 24 to 48 hours, to call the insurance company. We didn’t hear from anybody for about a week. I kept calling the insurance company and just got the runaround. So that was terrible service. We were left sitting there and nothing was happening. When I called the insurance and said they hadn’t gotten the report back from the other company.

I like having coverage with American Home Shield for the cost-effectiveness of it. Recently, the hot water heater leaked. The technician from Moos Residential and Commercial Plumbing came out and was very good. We got a new water heater now.

I had an issue with the capacitor which makes the fan turn. The people that came before put the wrong size on and it blew it. I then called one of the phone numbers that I had. The time before that call, I got to speak with someone, but that time, I did not. AC Rescue was very prompt. They were explaining into my husband what was wrong and what they were going to do to fix it. They were very respectful, and they were hands-on. Everything been functioning back to normal since they have been out.

I was purchasing a home by myself and I felt like I needed the extra support for major repairs. Then I got issues with the attic fan and the bathroom fan. I filed a claim and I received an email as to when to expect the contractor. Then Jim Hubbard Electric came and did the attic fan. The tech ordered a part and he wasn't able to complete it that day but I didn't have any serious issues with it.

Harris County Appliance Repair handled my issue well. My refrigerator was leaking water. They came out, assessed it, then they came back the next week and fixed it. The AHS claims process is not difficult. You just call and they take care of it and overall everybody was good.

There was a loud noise but the AC wouldn’t cool, and it ended up being the motor. My wife called the 1-800 number. It was our first warm deal and everybody turned on their ACs and it was Memorial Day Weekend. Friday night is when it hit, so the contractor could not squeeze us on Saturday, but then they did Tuesday after the holiday. But it was completely understandable and they did it in the morning. They had to order a part and they got it in a day and a half and installed it the next day. I'm in Chicago and it has been cold so the AC hasn’t been needed as much. Occasionally, it's popped on and it's working fine and quiet.