American Home Shield Reviews

We have switched from American Home Shield (AHS) as of this May. We had them for four years, and the last year they began denying things on criteria that was clearly stated as covered in the contract. It's a really predatory company who takes their reasonably low monthly payments, and then they make out in the long term by denying claims if you don't fastidiously read your contract. Read your contract and be sure to call them on any fraudulent activity with regard to their coverage of your home appliances. Or, just avoid them entirely and go with another company.

Lengthy wait times (in excess of 40 minutes) and someone gets on the line, only to get disconnected after speaking for a minute or so-barely got myself authenticated. Now again on music hold to do it all over again. Problem with A/C unit unresolved for 3 days after the first contractor cancelled. The second contractor assigned did not have availability for a week. You cannot choose your own contractor and submit for reimbursement. Definitely will not recommend it to anyone. If there was a rating less than 1, I would give it.

I do not know where to start, from lack of communications, poor customer service or lies and playing games. Put in service request for AC repair on 05/22/2020 for rental property I Own, got a call from contractor, said he can not go until Tuesday, convinced the tenant to wait and rented them swamp cooler for the weekend, Tuesday morning got call the the contractor, who was so rude and before he even get to the property said it will take 10 days, Arizona has a law requires landlord to repair AC within 48 hours, called the AHS wait after wait, calls go to center in Philippines who has no clue about US laws and state laws, spoke to so many employees and and explained to them how urgent the matter is, having kids and Sr. citizen but no one cares, asked to speak to supervisor. No one provided, same lies every time, contractor did not return the report.

I had a leaking faucet in the kitchen and the handle was all out. It’s leaking all over the windows when we turn it on. I had bought a faucet that the Lone Star Contracting installed. I also had a master bathroom shower leaking and they fixed that too. They also put a new seal on a commode. That was the issue. They did a good job and cleaned up everything. I was very impressed with them, very polite.

The fan was blowing, but the AC wasn't cooling. The actual fan outside was not spinning. We put in the claim on the 25th. Originally, it sounded like the vendor would be contacting me but nobody ever contacted me. So, I ended up calling them. They told me they had about 30 claims over the weekend so they'd get to me when my order has been received. Then they told me they weren't gonna be able to come out 'till Thursday. I assumed it was gonna be the 28th. When I called them and asked when was it gonna happen, they said the gentleman that does the scheduling called them back and said they've got us in for the 28th. Come to find out, when they originally told me Thursday, it ended up next Thursday.

R Palmer Mechanical came out and fixed my refrigerator. The service guy was very kind and prompt. It took a long time for it to get fixed but it was due to shipping issues with the parts. It wasn't anything he could control. I like American Home Shield's service but I feel like I pay a lot of deductibles for them to tell me something is not covered. That's aggravating. I pay them money every single month. They should cover more stuff or at least tell me upfront, "You're gonna give me this $100 just for me to show up and say we're not gonna cover that." Other than that, they've done pretty good.

Our dishwasher was leaking and we initially put in a request. We had Mid Maryland come out. They were supposed to run diagnostics to see what was wrong. The gentleman was here to look at three appliances, our refrigerator, our dishwasher, and our microwave. He said that the microwave’s not an issue because it would just make noise. It’s a builder issue, which I’ve never heard of that before. He didn’t even look at it. Then with the refrigerator, he put a magnet up to the door. He was pulling things and then he said that it looked like it doesn’t have Freon. With the dishwasher, he took out a pod, put it in, and said it was suds. He told us that we have to use a different brand of soap. On the inside of the actual machine, there’s a big label and it shows it’s a Cascade product so we should be using Cascade. He said that we should use Finish. I told him that we have Finish. Then he said that we have the wrong one.

My garage door wasn't working and we made the appointment with Garages R Us. The service guy told me that if it was the remote, he couldn’t handle that. American Home Shield did not cover that. They only cover the door. When he came out, it turned out it was the remote. He could have fixed it if I’m willing to pay his company the amount he was asking, which was understandable. I said, “No, I would see about fixing it myself.” I got my husband to fix it. But he was kind, courteous, professional, and very pleasant to deal with. Their company got a good rating. I would recommend them to anybody that needed a garage door. The service guy was very good so he gets an A-plus. It was a good experience.

Our bathroom faucet was leaking. I was out of town and Austin called the warranty company to let them know. The guy from K & S Plumbing was really great and seemed really nice. The faucet with the bathtub functions okay now but you can hear water coming out of the drain and being like backed up almost. Overall, American Home Shield has been fine but I'm kind of dissatisfied because it's still leaking.

So far, I submit claims to AHS on their app and their contractors have been very prompt and quick to respond. Most recently, I had 5 Star Home Services come out for an AC issue and their tech showed up on the front end of the window. He was very pleasant and explained what my issue was. He told me how he repaired it and he was on his way.

I was with Home Shield for about six years. At one point, they cancelled my contract and said that I had too many claims because of my air conditioner. The problem kept recurring and their techs could never fix it. Some time after, I was able to renew to get back with Home Shield. So far, I've had a couple of claims and AHS has been doing quite well. Submitting claims is quite easy. I go online to put it in and AHS has all the right prompts that come up. They changed their policy and made some things different. Now, I can pay my deductible up front.

A-US Air Conditioning of Texas did great and took care of our issue. Israel was awesome. He was very friendly, professional, knowledgeable, and didn't try to upsell us. We really appreciated everything. We have two houses with American Home Shield now. We bought a second house and we have them there also. We've been with the company for about five years. Their service is good. It’s not the best, it’s not the worst. But the reason we keep them is we’ve made our money back so many times over. They have replaced several major big-ticket items for us, and so it gives us peace of mind to have their coverage.

The contractor that came out for our claim recently to AHS was very professional and did a good job. He let me know ahead of time when he was coming. When he had to order a part, he contacted me back when it was in. He was very good. I submitted that claim online to AHS and using their website was easy.

So far, things have been good with AHS. I had a leak in my AC's pipe and my unit wasn't working. I submitted a claim online to AHS and it took about two days for their contractor Greenway Home Services to come out. Then, it took another week for them to come back with the part that needed to be replaced.

The garage door would not open. I went online to file a claim and AHS sent me an email on who to contact and so that was what I did. It was really easy and it didn't take long at all. The technician said it needed a new one. I had the same problem with my garage door several years ago and I bought a new one. So, he installed it and was quick about it. He had done a thousand of them and did it well. It's quieter and it works well. He didn’t have a new outside pad and he said he would come back and bring one. But he hasn’t done that yet and it's been a couple of weeks. Other than that, It was quick and easy, and no hassle. They got the job done and took care of me. I've had American Home Shield since October of last year and it definitely has been worth it.

I’m new with American Home Shield and I created my account where you can submit the claim. The refrigerator was leaking on the floor and the guy showed up almost the next day. It was unbelievable. He came on time and fixed it. He did it very quickly and cleaned up everything.

I picked up the phone and called American Home Shield for this claim and the rep was courteous. But I could go online too. I’m a computer geek so the website is easy but it might be more difficult for somebody else. The contractor called as soon as they were assigned. They first came in February to replace an actuator on the washer and then, they came back in March to look at it again. The technician said it needed a control panel, so they got one for it. It was still doing the same stuff so Kevin, the original guy who came out, did a diagnostic on the washer again and realized it was the motor going out, so they replaced that. They came out some time in May to finish it up and I’m happy with them. I love those guys. I always request AA Dependable Appliance when they come out to service stuff because they are so professional and I always promote American Home Shield because they're dependable.

When we had a pipe burst, American Home Shield sent out a wonderful service provider that fixed it, but I’m still waiting on someone to come in, redo my wall and put the concrete back outside over the pipes. The service provider had to rectify the issue of the square that’s cut out at the wall and they told me it usually takes three days to ensure that it’s not leaking on these pipes. So, I’m waiting now to have an appointment set up. Still, this is my first time making a claim, so I appreciate the speedy response on the matter and sending out a professional to work on the issue and resolve the situation.

My washing machine was backing up into my sink, my back potty, which is on the north end of the house. And then on the south end of the house, the potty got clogged up. It wouldn’t work one night. We got it unplugged. Then we have an adjoining bathroom and there was water. When water was running in one sink, it would fill up the other sink. So, something was wrong with the whole house. The guy from Waters Edge came and he went up on the roof and did that thing by the kitchen sink. He snaked it out. We talked to him again and then they came and snaked up the one that was close to the bathrooms, and now everything is working. They came really fast and they came the second time really fast as well, and they did a good job. The guy was really nice, and he worked really hard at it but he got it done. It was kinda difficult. The one in the kitchen was kinda difficult. It took him a pretty good amount of time. I’m really happy with them.

I like that it's easy to get a contractor. When there was an issue with the lights coming on in the bedroom, the techs were able to fix it on the same day.

I had a claim a month ago and it wasn't so good. It was assigned to several contractors and it was two weeks before anything was fixed. AHS gave me what they wanted, a repair. What I finally ended up paying for out-of-pocket, the contractor assigned was gonna charge me double. I called the first contractor and they could make a repair but they couldn't make a replacement, which didn't make sense. They also broke some of the equipment that they said they didn't break. It was bad all around. I had to go with a non-AHS contractor to get it fixed. The tech also told me I need to get rid of the home warranty. But recently, our air conditioner wasn't working and it needed to be fixed quickly. I put in a request online and it was very easy. The tech was very nice. It's fixed now and everything has been fine.

We kept having to pay $500 to put more refrigerant into our 10-year-old unit and the coils in the condenser had leaks. We called American Home Shield and they assigned Air Doctor to come out. The guys were good. However, I’m probably not going to stay with American Home Shield because, first of all, when I called, the person that I got really didn’t speak English. We had a terrible connection and we couldn’t communicate well so I wasn’t able to get good information going in.

My brother-in-law recommended American Home Shield to me. He told me about it and it sounded like a good deal. It covered everything in a reasonable price. Reliable Garage Doors came out and the service was great. It was the first time I ever had to use it and submitting the claim was very easy.

My husband submitted a claim on AHS's website requesting for them to come out to look at a couple of our faucets that we were having problems with. He went through a fairly easy process. However, using their site is a little difficult sometimes because it doesn't give us the option to say what our problem actually is. Instead, the site would say "other" then give us an option to type in what that "other is". They sent F6 Plumbing out to service our claim and the tech was great. So far, we've not had a problem with anybody who has come out to fix our problems.

We had a pipe that broke and there was water everywhere. We had no hot water because we had to shut the water off, but it's working right now. You would think that this would have been an emergency but no one could come out until the next day, so my husband wound up doing some of it. Every time we called American Home Shield, we were on hold for hours and then we would get disconnected. They won't call us back. We called them again the other day, and I gave them my email. They were supposed to send me an email and they were going to have a technician come out, but I never got that email. I'm very disappointed and disgusted. This is the first time that this ever happened.

We just moved in last October so I wanted to get the units checked out. It didn't feel like it was cooling evenly upstairs. I went to the AHS website and entered in what was going on. I got a text confirmation 'cause I turned the claim in at night. The rep also called to set up the next day. It was efficient and I didn't have any trouble. I had a different company at my last house. If I had an AC issue and it was gonna be on the weekend, it was just too bad for me. But A-US Air Conditioning of Texas came out on Saturday. It was fast and easy.

We turned the pump for the first time and water was coming out of the middle part of it. We submitted a claim with AHS and they sent out a tech from Trademark Products. He had to order a part and he was back two days later. So, I was super impressed with how quick it took and everything's working perfectly now.

It's convenient and quick with AHS. My microwave was shutting off if I use it for anything more than one minute because it was overheating. The fan was broken on the internal. I submitted the claim through the American Home Shield website. It was easy to find. I was given an email to notify me that the contractor would contact me. The guy from AH Appliances Repair was friendly and quick with his work. He kept in touch with me. He had to order a part so he told me he would come back another day when the part arrives. He contacted me when that happened and everything was really streamlined.

When the garbage disposal was broken, I put the claim down for a trash compactor at first because I was in a rush. It was leaking and I couldn't use the sink. I found a few other items and I put that down wrong. The guy from LA Appliance came a week later. He didn't have any availability, so I was dreading. When he came and looked at it, he tightened the thing so that it wouldn't leak anymore but it didn't work. He said that it was not part of his job and that it was a plumbing kind of problem. He said that I needed to call the service for plumbing.

We have been with American Home Shield for about five years now and I like it a lot. It’s been really helpful majority of the time. When I submit claims I try to do them online depending on what needs fixing. If I have a question, I would try and call, but sometimes calling takes forever. I recently filed for them to fix my bathroom toilet. It took a couple of days for the tech to come out. He was very good.

Crown Temperature Heating & Cooling came out for cleaning the air conditioner and to tune it up. The tech called and let me know he was on his way. And then, he called when he got here. Everything went fine. We had a plumbing claim before and it went okay too. I can get Home Shield when it’s needed.

The same person from Laha's Appliance Repair handled both of my issues in one visit and he was a knowledgeable fellow. I just talked to him a little and he was just out of the Navy so he knew what he was doing. The issue was actually that I thought my dryer wasn’t heating and had to be fixed. But he showed me that the dryer vent was clogged even though it didn’t look clogged. He showed me a trick with the thing you pull out every time. The connection from there to outside was all goofy and that was causing a problem too. But he said they don’t fix that. He told me to do it and I was like, “Yeah, right.” But it works perfectly now.

I'm very dissatisfied with American Home Shield. I feel like sometimes they send out the lower quality of people to come and do the repairs. But Cain Home Repair was very good. The guy that they send out all the time is good. He explained stuff to me, but I'm just having trouble with my garage door. I don't know if I need to replace it but it doesn't take him long to repair stuff. I haven't had any trouble with him or the contractors. They came out to do my refrigerator once about two years ago. And then, the garage door man was very friendly.

I just bought my place a month ago. I got a phone call from somebody at American Home Shield explaining everything about the contract and I said I needed new locks so they out Key’D UP Locksmithing. The contractor then called me. They were really good. Their tech replaced the lock and everything has been functioning fine. So far, I like having American Home Shield. But the lock replacement was only a small job.

The fan in the outside unit had stopped turning so our upstairs air conditioner was just blowing warm air. I submitted the claim through email and that was easy. A rep contacted us and we put the claim in on Friday, in the early evening. The next Monday was gonna be Memorial Day but we were given a timeframe that we would be contacted within and it actually happened sooner that that. The guy with All Comfort Specialist called me and my interaction with their company was positive. He came out, looked at the unit and said it was just the capacitor that had gone out. He said it happens frequently. He replaced it and we were done. So that was good. It impacted us significantly because the ones who have the central heat and air were having to sleep downstairs on the couch for the first five days in a row.

American Home Shield was initially part of the deal for buying the house in December of 2017. It was for six months and we were very satisfied so we decided to keep it. We’ve had them for three years. The contractors have been good and when Water Wise Plumbing came out, they were very courteous, efficient and cleaned up after. It was perfect.

AHS had somebody come out once before about our air conditioner and replaced a compressor, and they’ve had somebody come out again. They sent CityLine out this time and we agreed that we just needed a newer technology unit, and the coils needed to be replaced because they’re not holding Freon. I did the claim online and it was a very fast process. The CityLine folks called us two days later and got the appointment together. It was easy and pretty much the same as normal. But this time, we cannot reach AHS. We had been on hold as long as two hours trying to reach them, just leaving the phone on speaker. Unfortunately, it caused us a little bit of delay because we needed to get information from them to make some decisions with the company.

I only had one bad experience in the five years I've been with American Home Shield. The lighting in my kitchen area still hasn't been repaired. The electrician said that it looked like it was something that I broke. But I told him I didn't break it. We kinda went back-and-forth and then I kinda got a passing in my family. I called to try to get it repaired and get them to bring somebody else out. They said the time to do that had expired. So I kinda just put that on a shelf. But other than that, I haven't had any problems with American Home Shield.

I had a faucet in the basement that was just running. It started out as a drip and then it got worse until it was running in a steady stream, and that’s why I decided I needed help. I called it in and that went fine. However, the contractors is where I’m kind of shaky. I’ve never heard of either one of these people that Home Shield sent out. I’ve never heard of Marathon Plumbing and Stout Heating and Cooling. And my experience last year was really questionable because somehow, my bill got confused with somebody else’s bill, and they were calling me for a payment of $250 for Freon but no Freon was required. I don’t know exactly what the guy did, but he had to make an adjustment on something. And he put in this filter that was supposed to fit my furnace, but it didn’t. It was a substandard filter.

We had a recent AC claim to American Home Shield and they sent A.G.E Mechanical. They were good. They came right in and immediately identified the problem and fixed it. I've had American Home Shield since February but I’ve had it before and I had to let it go because of financial issues. I started it back this year. I love it. This was actually the first time I’ve ever used it and everything was perfect.

Day’s Appliance Repair fixed my washing machine. It was easy to submit the claim and it took them one day from the time they called. Their technician was professional.

My AC was not blowing out cold air and after I submitted the claim online, I called American Home Shield to put urgency behind it because I have a two-year-old with asthma and it was summertime. It had been very hot and it was like 90 degrees in my home. The tech from Nonus came the same day to do the diagnosing then maybe two days later, he came and fixed the issue. At first, I was a bit hassled then I wasn’t sure but then he came back and everything was working. And the AC has been working since. So everything worked out perfectly and in a timely manner. I had to come out of pocket but this was the only time and it wasn’t as much as it could have been so I’ve been very satisfied. Every time I’ve called American Home Shield, they've come through.

AHS sent Zach from Ski Electronics and he did an exceptional job. I had three different items and he worked between the three items. He knows his work. I was with American Home Shield for many, many years and I left them and went with Sears, and then I came back to them. They're prompt with the service calls. I like the idea that I don’t have to wait a very long time to get somebody on the phone and to get a response back from the company that is gonna be coming out. The customer service is good.

On the air conditioning/heating, the blower fan motor was out. Submitting a claim for it with AHS was fairly easy. We had a good experience with the guy that came out. It seems to be doing great now. I’ve been very pleased with AHS.

They responded quickly since we made the claim. Empire texted us and said somebody would be getting with us. They got with us and scheduled it. Mike came out and he did a very good job. He figured out the problem real quickly and I learned a little bit about how to look for troubles. He didn’t take long. He was good. Everything was handled pretty timely and well.

I called an AC claim in and the way it worked was fine. Dealing with their customer service was very good. The guy from Airmax came right on time and he was very nice. He had a mask and stuff on his thing and went downstairs to the air conditioning. I showed him what was going on and he looked over and he flipped the switch on and it came right on. We went from Sunday through Thursday and it was getting rather warm downstairs. But the experience from a professional standpoint with American Home Shield and the person that came out were very nice and professional. I was pleased, but I was embarrassed.

Our dryer wasn’t working and my wife filed the claim online. AHS said someone would be scheduled within a few days. We have a household of five people and we don’t have room to line dryer our laundry. It definitely affected our household’s functionality. We had to go to the Laundromat or try to line dry clothes. The guy that we dealt with was very professional and now the unit has been working great.

Home Shield is convenient and I've recommended them to a few people. After I didn't have a man in the house, stuff started breaking down and after I had replaced the boiler, someone asked if I didn't have Home Shield. I didn't know anything about it and I asked them what it was. They said that it was the best thing and it has come there. It has been three years since because it has been since my divorce and the warranty has served its purpose.

The level of service is absolute garbage. I live in Texas and my A/C unit stopped working on Friday. Set up contractor, who by the way had poor reviews, to come out Monday. Called the next day and said the temperature is above 85° in the house and we would need someone sooner. Their reply was it doesn't fit their protocols as an emergency and won't send someone out. Asked to speak to a manager and they put me on a long hold and eventually hung up on me. I called back and told them that I wanted to cancel my service and no longer be charged, the guy then said then said he would get his manager to talk to me. He put me on hold and then hung up. I got frustrated and called my credit card company and had to cancel my card to prevent any further charges. Their customer service is horrible and I wouldn't recommend them to anyone. Please don't waste your time and money and find a reputable company.

The program from American Home Shield is great in itself. Over the years, I had been to other places and I ended up with a big bill. But if I use American Home Shield, even though it's so much per month, it's still better off because I can save in the long-run. I can get things fixed right away without having to wait for money to come in and do that.

We had Sears prior and they weren't meeting our needs. We moved on and signed up with AHS. The latest contractor that came out was AJ Abella. They reached out to me the same day that I filed the claim then we scheduled an appointment for the tech to come out. They came, took a look, got the parts ordered, and came back about 7 days after. They were here for about 2 hours. Their service was great but we still get intermittent issue with the microwave so I'm gonna call them back up and let them know.

We heard good reviews about American Home Shield from homeowners. It’s been well with them. Last year though, they sent somebody for our AC who didn’t work so well with us. We had some issues going back and forth. But CNJ Services were great. They fixed the plumbing and we called them back because they did a really good job.

When you flush the toilet, you could still hear it and then water was still flowing in it. I called it in to American Home Shield and the rep was excellent. She said that they would contact me but I got a text message that the contractor was gonna call me to schedule. They didn’t call me within two days. I had to call AHS again and they sent another request to Mr. Rooter. The rep came in and did the work. He knew exactly what he said it was. Then, he worked under the sink on the garbage disposal and it had to be replaced because it was leaking and spilling out water everywhere.

I've only had American Home Shield for four months. But it came in good timing because I had an air conditioning issue and a heater issue. I filed the claim online and just paid the $100. The next morning, somebody contacted me and we set up a time to come. It was very easy. The technician called my wife and told her that he was on his way. He said it would be between 8:00 and 12:00 and he came between that time frame. Once the guy in, the hot water was back on within a couple of hours. Everything went good. American Home Shield has saved me a whole lot of money. So it's very important to have a home warranty.

The bottom AC was blowing hot air only. It was powering on but no cold air was coming out. After doing a claim for it online, American Home Shield had Best Choice Heating & Air assigned to my service request. The repair happened the second day though because we needed to see what was gonna happen. The tech had to put in an authorization then he came back yesterday. Everything was finished up and so far, so good. The tech I had before this last one that came out wasn’t all that. But this guy and the last company were both were pretty good.

AHS is very professional and I like the service. When the switch wouldn’t turn on for the light on the fan, the tech fixed it on the same day.

W&W Services did a good job. They were in the neighborhood, gave me a phone call and were able to come a little earlier than they were scheduled and they solved the problem. We've been with American Home Shield for a long time and their contractors have been been very good. But we will get used to somebody coming out on working on the air conditioner or doing something like that for a couple of years, then they'll change contractors. They’ll say that they have another contract with somebody else and we have to start all over again with them. Also, American Home Shield used to get the air conditioner people out to do an annual inspection for us but they stopped doing that.

Our air conditioner quit working on one end of the house. I filed the claim on the internet and the AHS website was very easy to work with. They identified the contractor and told me to contact them. A & R Complete Service Corp. showed up promptly, did the job, and we're back in cooling. AHS has been very good. It's very convenient. I get taken care of quite well.

The air conditioning was making a noise and we wanted to make sure it didn't mean anything. My husband submitted the claim online to American Home Shield and the contractor called us and let us know once they were coming. The service was great.

I had two properties that had both the furnaces and water heaters go out. The tech from Everyday Heating and Cooling did a great job. He was very informative and good people person. He wanted me to clean the coils as it would be a maintenance problem potentially. Once I cleaned them, I should give him a call within the next 30 days and he’d come out and reassess the situation. Unfortunately, I didn't clean until after that. I made the other claim, and the came out to look it up. Then he took the plates off of my furnace and it was not put in there well.

Our kitchen sink had been not draining, and it was over a year or so ago that we first started having the trouble. Also, the washing would leak and wouldn't drain properly. Wilbourn & McCabe came out and worked on that. We had the septic tank pumped and they came back and they resolved the problem. They snaked it and that was fine. But we've been having trouble with the toilet that they replaced for years not flushing properly. It had leaked because it was not draining properly. So, the floor had to repaired. We took care of that but American Home Shield never did rectify the problem with the toilet, so we continued having trouble with it. Then, Wilbourn & McCabe came out, put a new toilet in, and everything is working wonderfully right now. So, we're very happy with the results.

The tech came out and fixed the microwave. Everything went fine. We're very happy with AHS.

Our microwave was shorting like it would generate a surge. It would sound like just being struck by lightning every so often. It didn't happen regularly though but I was concerned that that could potentially be a fire issue. Then the second thing was the door. When I open it, it falls down. I called AHS and told them. I went online and placed the order.

I've been with American Home Shield for about two years now and they were very professional, on time, and were very quick to come out. They were able to understand and had the knowledge to help solve the problem. Pure Pool Services came out recently and just like any other service providers we’ve had, they’ve been good.

I have only done two claims and it was the same company, D & S Plumbing. Both times, they were fantastic. I'm not hard to please as long as they fix the problem, and they fixed the problem both times with ease. They showed up in a time window and all that good stuff.

American Home Shield sent a very good contractor. They came when they were supposed to. The repair only took a few minutes. They saw what the problem was, they fixed it, and left. They were very friendly and very professional. I've been with American Home Shield for about five years, and I’ve been very pleased with the contractors that they've sent.

When I initially set up the claim, I wanted the repair work done on the water heater which I keep referring to as the boiler. I set it up as the boiler on the electrical which is a steam heat one. I didn't know there was another option below for water heater. When the technician came, I told him there was a problem with the water heater but that wasn’t his job to do. He thought it was under electrical so he fixed the AC drainage which wasn't something I mentioned. That was why I reopened the claim. But when I went back to the AHS site and looked, I created another claim which then went to a plumber and they fixed it. I was hoping on my repeated calls with AHS that this could have been figured out. I paid $100 for the same request but because of what I did, I had to pay twice to 2 different technicians.

I asked for the locks to be rekeyed as part of the policy coverage. I filed the claim with Home Shield online and found the website to be very user-friendly. A Friendly Locksmith's service was fairly good. It was quick and straightforward.

My dryer unit wasn't drying one time and I called American Home Shield to submit a claim. I was given a four-hour window when I could expect their contractor Accord Appliance to come out. The tech ended up coming three hours earlier. He provided great service. I left him alone to do his work and he let me know when he was done. I was happy. I love AHS so far and I tell people about them all the time.

Floyd Services was great. The technician came out quickly on a Saturday and got the issue fixed. He knew exactly what he was doing.

Getting an appointment through AHS was very fast and easy when I had a leak in the sink that was connected between the dishwasher and the drainage into the disposal. The contractor replaced the piping one day but that didn't work. It leaked again so, he came out two days later and fitted new piping, which worked.

The pool heater was not starting. The technician from JV Pools came out. He was pretty quick and he got everything started. He just diagnosed it and then fixed it within half an hour. Overall, American Home Shield is pretty quick.

Optimo Air and Heat was excellent. The tech diagnosed and fixed the problem immediately. He was in and out and did a great job. He was very professional, and I was impressed. However, I don’t think Home Shield always knows what’s actually covered. I don’t know how many times I’ve wasted a $75 service call to find out something wasn’t covered. So, I’m taking my chances in even calling Home Shield sometimes, as opposed to going and finding somebody and having it done.

Filing a claim has been very easy to do. There was one time that I did online and I have my account set up on my computer. The website was good. However, when I click on the in progress item, I can’t reply on that and ask what’s the status. I have to call and there’s a wait time of 15 to 30 minutes before somebody will answer. Another drawback with this type of deal is waiting on the repair and not being able to use the item, and then sometimes the part can take a while. I’ve got a claim about the dryer. Two of the three parts came in. We’re waiting on the third one ‘cause it’s backordered and they gave us a date of June 10th. I'm gonna call to see what happens if the part is not here by then or what are we gonna do differently.

The drain of the AC was clogged and it backed up and we had a big issue. It soaked a bunch of sheetrock. So we had All American come out and check it. Before they came, I tried to get it to work without air and I did what I could. The tech ended up blowing the rest of what was stopping it out. Submitting a claim to AHS has been pretty easy when the website works. I've had a couple of times where I try to submit and it won't go through. But with the last two times that I used it, I haven't had an issue.

The refrigerator was a lengthy process and contractor didn’t have the parts. And it’s pretty hard when you don’t have a refrigerator. It was several days before they were able to get a part and come back for the install. But the air conditioning was much easier. Certified Comfort Heating and AC had parts in the truck and the tech had in our air conditioner, which was up and running in 20 minutes. It was great.

The stand on the AC unit was not working and then the tech came the next day and got it all fixed. He was in and out in less than 45 minutes. They got everything fixed and everything is working now.

I had a problem with my garage door sensor one time. AHS sent Garage Door Experts to my home to do service. The tech was very knowledgeable. He found the problem very quickly and resolved it. Then, he was on his way. My AHS warranty has been worth every dime I'm paying every month. The people they send are timely. I couldn't ask for a better home warranty company.

I submitted the claim to American Home Shield online and things were done very quickly. I logged in, the button was there and I pushed it. Within an hour, someone was calling me. The technician from Airstar Services came out and got right down to business. Within a couple of hours, we had AC. That was great. We’ve been with American Home Shield for almost two years now and that was our very first experience. It went so well and I literally just sent a referral link to my friend for her own.

I'm very well-pleased. Our refrigerator wasn't cooling and it had something to do with the motor or the compressor in the back. I made a request online and with my brain, sometimes, it's difficult, but it works. It went easy. My daughter was here to help, so that even helped more. The claim went good as well. The guy from Appliance Repair Time came out and he looked at the unit. He then realized he didn't have the part that he thought he was going to need, so he had to leave and when he came back, the repair took him 30 minutes at most. All in all, he was professional and he was good. He fixed it and that's all that mattered. He was the second one that had come out for this appliance. The first one wasn't capable of fixing it, so American Home Shield had to send somebody else, which was not a big deal.

I found American Home Shield originally, and they covered the things that I needed them to. The only reason why I would go someplace different is if I could get a lower price. Still, I have an older home, so it concerns me. If my house wasn’t as old as it is, I wouldn't keep it. Things are breaking down, and it's expensive. It’s cheaper to afford the insurance of this than coming out with thousands of dollars upfront. One time, I did a request online and it was quick and easy. It went great too. Even though the tech did not have a mask on, he was out here very quickly. He fixed the water heater, and he was gone.

We got American Home Shield because when we bought the house, we had a one year that was already paid for but we haven't used them at that time. And so, when it came time to renew, we did and then, all of our stuff hit the fan and then it just went downhill. I recently filed a claim online and I definitely found that to be easier because the last few times I’ve had an issue and had to call somebody, it was a nightmare. It was almost like they weren’t understanding what I was saying and then that they ended up telling me, “Just go to the website and make an appointment.” We've been with AHS for almost three years and for the most part, we’ve been pretty unhappy.

My experience was good because the technician was very determined to get the job done. We were having trouble with the bathtub because my water wouldn't really go down and he had to do a lot of drilling. He had to go back and get another machine. He did the drilling through the wall but that still didn't work. Then he had to go get this friend in the truck to come out and help him do one side of the tub while he did the wall. He did some more drilling to get the part out. It was a piece that was under the tub. He got the job done and I was happy because I had somebody do it before and they couldn't get it out. But it took me a while on the line with American Home Shield and so I'd rather call the plumber. I had to stay on hold for a while before I got a representative to talk to. That was the main thing. I called at around 8:10 and I didn’t get through until about 8:20. But I was very satisfied with the service.

The tech from Excalibur was very professional. He came on time, had a proper protection, answered all of my questions, and got my AC blowing cold again. I would appreciate it if Home Shield could cover more items or pay for more things. Or, if they could decrease either the deductible or copayment on my behalf.

We bought a new house and we wanted it rekeyed. I just went online through American Home Shield and it had a button to push on rekey. I just pushed the button for rekey and then it took me to that B&S Investment thing. Then they called me within 24 hours and the technician was out to our house the same day. The process was pretty easy. The technician was there within two hours. My experience was perfect.

#1 Garage Door handled my claim fast and they were prompt with the service. I had American Home Shield before but now, I’ve had them for a couple of months. I had a good experience.

I had a claim for my sink and Home Shield did pretty well. Initially though, one company came up here and the guy turned around and walked away. He told me he couldn't put a snake down my sink because I didn't have some kind of the clean-out on there. But another guy named Joe from Advanced Home Services came and he was very polite. He put the snake down there and he fixed my sink which was driving me crazy because it happened to break over the holidays.

When it was taking numerous cycles for my dryer to dry my clothes instead of a cycle, I did a request through a representative and the contractors that came out were great. The dryer has been working fine since as well. On the same day I did the dryer request, I did an HVAC request and they told me that because it's the special, it had to be requested to a person. I wanted to do the air condition check-up for the HVAC for this preseason and I had to go to a main person. They were very friendly, but the whole time was crazy.

I’m pretty happy with American Home Shield. The warranty is doing exactly what we had intended it to do and I’ve renewed for another year. When we had a malfunction with our upstairs air conditioning unit, we suffered for a few days so we put in a call. It was a Wednesday and the tech from R & K Heating and Cooling was out the second day. He came out to really diagnose the problem and was able to run it out to the outside portion of the unit where he found a burned out wire and a few other odds and ends. He replaced those pieces and everything is running tip-top again.

The air conditioning would not come on. I did a claim to American Home Shield on the internet. The website was great and easy to use, and it told me the contractors would come out the next day and they did. Fountain Heating & Cooling came out, and they were professional. They called and said, “We're gonna come here,” and then they did show up. Our AC works perfectly now. Having American Home Shield was a blessing because the repair would have been very expensive. The thermostat was part of the problem, and it would have been hundreds of dollars. American Home Shield covered me and made it less of a burden on my family.

AHS's contractor, UA Heating and Cooling, came out to my home for an air conditioner that kept turning on and off. However, I need to contact AHS again as the unit is still going on and off. Still, I enjoy AHS as my warranty provider.

DO NOT USE THIS COMPANY. American Home Shield is a waste of money. They will try to blame you or your children for everything you claim. Every time we have tried to call something in we are on the phone for HOURS waiting. They use bad reviewed technicians that they have in their pocket to blame any claim on you. They will not fix anything. I might as well have lit my money on fire. What a waste.

Hope I am not too incorrect. We have had AHS for almost 25 years and used them infrequently, usually with great satisfaction. However, my last experience from summer of 2019 has me worried. Our Samsung refrigerator died. They sent one company right away. The technician, polite and professional, looked at the appliance and said “we don’t do Samsung. We have to call their technicians”. Instead, they handed the work back to AHS.

I put in a service request with AHS on May 17th to fix my fridge that is not cooling (I was told by the first company they sent out that it needs a Freon recharge). It is now May 29 and my fridge is still not fixed because they cannot find a company that can provide this service. They told me that GE will be able to fix it and said they made an appointment with GE to come out. I took the day off of work and waited for 4 hours for GE and no one showed up. Each time I call them I’m on hold for 40+ minutes. They have no solution for my broken fridge. It has been SO frustrating working w them. I have tried to contact a manager or supervisor to help me and no one has gotten back to me. I will switch back to fidelity for my home warranty as soon as I can.

American Home Shield is failing to fulfill my contract with them to repair/replace my damaged washing machine. After my washing machine failed I contact American Home Shield (AHS) to open a claim. A contractor was assigned and approximately a week later said contractor came to my home and confirmed the washer could not be repaired and a replacement would be recommended. After 72 hours I'd heard nothing from AHS (and had now been without a washing machine for almost 10 days). I called AHS and spent an hour on hold before reaching a rep. The rep told me the contractor had never submitted a detailed diagnosis for the washer. I asked that she call them to inquire what was going on and she did.

I have an issue with my stove. A couple of my burners were jumping off on high. My oven would work but sometimes it would come on very quickly, and sometimes it would just take the longest to get up to temperature. Submitting the claims with AHS was very easy. I went online, put in a request and someone responded in four hours. So I had an appointment putting it the same day. The contractors came out the next day. And then they came back the next day and completed the job. I had looked at the reviews of the contractor and I was wanting to get someone else, but it was pointed out to me that the reviews were old. So I took a chance and they did okay -- they got the job done.

My mother suggested that I get American Home Shield. The AC was blowing nothing out. I called and spoke to a live person. It went okay, but it’s disturbing because this was the second time I had to call them about my AC unit. I called last year and I thought they should’ve had a copy of my first call. The first time, antifreeze was put in the AC. I had to pay an additional 175 plus 100. This time, K&J Mechanical came out and their tech was very professional. But I had to pay 270 plus 100. I’m not saving anything, so I’m not understanding why I should still keep American Home Shield. It doesn’t benefit me. I’m not satisfied with American Home Shield. I’m looking to go somewhere else.

Active Air Heating & Cooling came out for our central air as it wasn't cooling. Everything is working now. They're pretty good as far as services and things. I know it doesn't take too long to get things lined up and I still can get them repaired.

One of my air conditioning units stopped working and it was two days before the technician came out but he was great. This is the first time I needed American Home Shield for anything and it worked out well so, I like it.

I had two repairs within the month with different things, and Nate came out both times. He was really good, quick, professional and timely getting there. I didn’t have to wait. Submitting claims is pretty easy. I usually just call in and have it scheduled. So far I’ve only had two separate contractors with AHS and both were great.

I feel pretty good about AHS. I filed a claim for our AC and they sent United Air. They came after a day of submitting the claim and replaced the compressor on the unit.

My pool pump broke one time and I submitted a claim online to American Home Shield. However, an option to submit a claim for the pump wasn't there so I put the claim in for my filter. When I spoke with Triton Pools, AHS's contractor, they told me that I have to change my claim. So, I had to call AHS to say that my problem was with my pump. The tech from Triton and I talked and he asked me to send photos of what went wrong. He was out at my place in two days with the part needed and fixed my problem in half an hour.

Proven Professional Construction Service came out a few times. They were nice people. I first called in the claim for my kitchen faucet and my toilet, and the gentleman told me, “If there's anything else you need to add, call us back before they come out.” I called back because my younger son said the toilet in the front foyer was difficult to flush. I called back and I added that, and then shortly thereafter, I added a claim for exterior hose bibb because it was just spitting water everywhere.

My recent claim with AHS went well and excellent. My air conditioner wasn't keeping up with the heat. When the technician arrived, it was very professional. He diagnosed the problem and fixed it. It's working really good now. Last year, I had the AC guy come out and look at it. He couldn't really find anything wrong with it, so this year, they did. Everything is really good with my experience with AHS.

The thermostat and my pump were going bad. So, the technician from May Heating & Air replaced the pump, the thermostat, and he recharged my unit. The experience was pretty good. This was my first time submitting a claim with American Home Shield and I had to call in 'cause I wasn't able to do it online. It wasn't the easiest process. I had to wait quite a while. I was also under the impression that if I'd make a claim, I could make it do multiple things. My incinerator was also bad, so I was trying to get my incinerator. But, I was told that they wouldn't take care of the incinerator. I had a fan that was bad and I gotta pay an additional $100 just to replace those fans. I don't understand how it would be $100 to get somebody to come out and fix a motor that would probably cost $20.

We just bought a house and the sellers paid for American Home Shield. I had to call in to file a claim 'cause I couldn't get online. The service of Ed's Lock & Key was good, professional, quick, and got everything done, in and out.

I had an issue with my air conditioner. A contractor came out and I told them that it was a high-velocity air conditioning unit. Once the tech found that out, he said he couldn't work on that. It is a high-velocity system which is a little bit different from a typical split air system. He would have to call somebody else from their company and that I was supposed to get another call. This happened to have been a holiday weekend and I got the call on Tuesday. But I didn't realize that the first tech was going to have to get a different company completely.

There was a water leak on my refrigerator. Some pipes were also frozen so it wasn’t allowing the water to go down the same drain. I called this in to American Home Shield and someone from Master Pro came out. He was professional and very quick. But the first time he came out, he needed a piece of equipment. That took about a week and a half which was a little while than I expected. Otherwise, everything is great now. Everything is running. My refrigerator is done so I’m happy.

When putting in a request with AHS, it can be very difficult to get in at times. But since they added the automation, I can state my claim to the computer and they'll set up a date. They can upgrade the quality of the contractors though especially in reference to appearances. A contractor came out to service and clean our AC and he was scrawny looking. Then when I had them for the plumbing, the contractor sucked. I got one of those new-type faucets and the plumber couldn't put it back together. Their plumbing leaves a lot to be desired. My son-in-law came over and he tinkered it and got it working right. They need to get better vendors and they need to work on their appearances. I was scared to leave them alone.

AHS is good. But now, with all this going on, everyone's a little understaffed. It's just a long wait time right now and that's a little frustrating. The contractors came out to replace a faucet but it's still not done.

South Placer Heating and Air came to repair the swamp cooler that they had already been out here two times before to do. The second time they came out, the swamp cooler flooded because the guy who came the first time adjusted something and that wasn’t the problem. The second guy came out and the roof was too weak. He was afraid to go up there, so he left. We had to put a new roof on the house then I called them, and they came out and fixed it. All in all, I love American Home Shield. They are so good. I even got my daughter to use them when she bought a house. They’re even good for if you rent, but all of your appliances are your own. They come out and fix everything. They’re really awesome. I go out on Yelp and I give a shout out to all the people that come out here to work too.

Submitting claims on the phone is an easy way to do it. That way, you can wait, if you need to, and talk to somebody in person rather than dealing with it on the internet. The last contractor who came was helpful. He inspected it and confirmed that it was working. He even took time to ask me if there were any other concerns that I might have in the house and inspected even my wiring and plumbing downstairs.

American Home Shield is pretty prompt. We went round and round about the heat pump issue and that ended up costing me 2,300 bucks out-of-pocket. I kinda thought that was bull. They wanted to replace half of the unit that didn’t work and then the other half of the unit that did work wasn’t compatible with the heat pump, so I had to pay for that out-of-pocket. But I’m still happy with the warranty. When I had an AC repair, the contractor that came out got everything fixed. They had to change my compressor. They knocked it out in a very timely fashion. They got me up and running. Everything went great.

I wasn’t getting a lot of hot water. It was barely tepid. I have a hot water heater from the outside and it was locked. When the guy from Water & Drain Works came, I unlocked and opened it, and we realized it was set on vacation mode. I’ve never even opened that the whole time I live here. I didn’t know that was a possibility. The guy took a picture of it and showed that it was set to vacation mode and changed it to hot. After he left, it worked. When I bought the house, we never got it changed over to be turned on. He said that it would heat the water a little bit on vacation mode, so that was why I got some hot water, but it ran out really quickly and it never got really hot.

Westside was very kind to work me in on a Friday when they were very busy because otherwise, I would have gone without air conditioning all weekend. I needed Freon, so the technician added Freon, and everything was going great. I got up Saturday morning and thought I’d check the unit. I went outside, and the entire Freon line was iced over. So, I turned off the unit and let that defrost, and it took several hours, and then I was able to turn the air conditioner back on again. That was what I did all weekend long.

I submitted a claim online to AHS for an AC that was not cooling. Their website is very user-friendly. They gave me a time frame as to when to expect the contractor. They said the contractor would call me in about 24 hours so they could commit, which they did. Then they scheduled me for like three days out. When they showed up, they were friendly and introduced themselves. So, it was great. They came to do a diagnosis. The next thing would be for them to come out to make the actual repair. I got a call from AHS, but I missed it. So, I’d have to call them back to okay a time for the contractors to come back and make the repair. AHS is something great to have in case you have constantly unexpected repairs. I had them for four years at first. But I didn't have them for about a year and just got it back. I was used to having stuff protected and after looking at other ones once I left them the first time, AHS was the better one compared to all the rest.

My best friend and her stepmother are both real estate agents. They both highly recommended AHS. Since my best friend’s mother-in-law is highly seasoned and sells multi-million and billion-dollar properties on the west side of the Florida coast, the fact that she recommended AHS is the most driving point. Plus, there are so many items that are being covered that I felt like it was wise. Even though it’s kinda pricey, it’s a good insurance. As soon as I renewed it, the AC thing came up.

I’ve been with American Home Shield for 15 years. I’ve never had another home warranty and I haven’t had a need to. I submitted a couple of claims this year already and with the COVID stuff, there were no problems. AHS has added model numbers, which is great, as well as a description of the problem. That way, you can give those technicians a heads up. It would be nice to be able to immediately give me a drop down if I’ve had previous contractors. Those people have been there before, and they know you and you know them. The work gets done. They had me with a previous provider for many years and one time, they moved me to a different one. I called it in and I asked to be switched, and they had no problem with that. Recently, the motor of the bathroom fan went bad and the contractor, American Team, put in a new motor. They had it on their truck and it was all done within an hour. I’ve had them before and they were very good.

AHS is good and I’ve always been happy with them. They get people out right away. Recently, my AC wasn’t cooling and was dripping from the roof. The first guy came out, fixed the problem with the cooling, but he could not fix the drip. Another guy came out and said it was too big of a job so Right Tech came out. The first time, they flushed it out but it didn't work. They came out again and replaced some parts up there and fixed it. Then it started that the AC wasn’t cooling again. This last company just came out and the tech had to replace something inside the AC. It’s working great now, and they all did a phenomenal job.

I've been with Home Shield on and off. I was with them for about 10 years and then they left me. Then they called me back after about three years. I came back with them and I had been happy. They're an all right company. I was trying to put two orders in so I could save on deductible. But the guy said the refrigerator is a separate claim from the air conditioner in the house. I had to wait for him to get the order in and he said he had to go. I got upset about that. AHS outsources and it's hard to talk to a foreigner. And because of what's going on, everybody is working from home. But I know they're trying to do their best.

The air conditioning wasn't working at all so Air & Water Solutions came out and they were able to put refrigerant in and get it working. My husband filed the claim to American Home Shield online and then called their customer service number. They initially scheduled the first company that wasn't available until Thursday. When we called, they were able to get a company out that same day and they scheduled within a couple of hours of us calling. We love Air & Water. They were great. Everything seems to be running fine. The air is cool and it's coming on and there are no issues as of yet.

I went online to do both claims to American Home Shield for my two AC units. I can do the website no matter what time of day or night and I don’t have to wait until it’s business hours, so I like that. As soon as you put in the claim, you get an email from them saying that they’ve assigned it. It was to Sevier Climate Control and they told me to expect the call from them within a certain amount of time.

After I signed up with American Home Shield, they told me that I had to wait 30 days before I can file a claim. Then when I first dealt with them, I had an electrical issue. But I don't know who those people were that they sent to my house. They came out, opened my breaker box, left my breaker box open and left wires out then they didn't come back to my house until like two weeks later. They were supposed to come out but then they said the guy had a car issue. I asked if there was anyone else that they could send out and they said no. But the lights on one side of my house were still out. So I called American Shield. I told them it was unacceptable and I asked if there was someone else they could send out. But the lady I was speaking with looked like she didn't have any concern. It was the same with with the electric company. They weren’t trying to do anything.

Express Heating & Air Conditioning Service came out the very first time to determine if I had a problem with my AC unit. Something came and my box burned out. They told me that I needed a replacement of some type of a box. So, after they came and determined that, they told me they were gonna order the part and they'd be back with it.

The tech from All Hours Emergency Plumber, one of American Home Shield's contractors, was on time and cordial. He had experience with the task and figured out underlying issues. He surpassed expectations.

My freezer stopped working all of a sudden. I don’t know what happened. Richard's Appliance Repair came out and tried to repair it and the tech put in a new control panel. But that wasn’t the issue. So, I have to call Home Shield again and open up another request to have the contractor come back out again. This is my second time to use them. The first time, it wasn’t good at all.

Everything went fine with an online claim I made with American Home Shield. The tech who came touched the dishwasher and it came on. I don't know if it was just malfunctioning. But with my refrigerator, some kind of a line was frozen up and he did whatever he needed to do and he got it to work. It was like the drain pipe was frozen up and he took care of it. Everything's been working fine. The tech was very nice, fast, and good. I would recommend him to anybody.

My water heater wasn’t getting hot and the burner was not firing. The water would never get more than lukewarm. The pipes would pump but they were like hammering. I filed a claim with AHS. I just went online and their website was user-friendly. Somebody called me that day and set the appointment for Air Pro Master to come out for the next morning.

I had American Home Shield years ago when I owned my other house. I came back on board with them about 2 years ago. Everyone has been very nice and accommodating. The only difficulty that I had was getting through because of being on hold for 2 hours at one point. That happened more than once before the ordeal was done but I survived it. That’s the way it is no matter where you call these days, so I’m not complaining against American Home Shield specifically. I do recognize that all of this being on hold was unexpectedly, unnecessarily long, and it’s all due to everybody being trapped. Everybody’s using the phones for everything these days.

My refrigerator claim took a little bit of time but they’ve been good. The technician was very nice. The refrigerator was not cooling and they had to order a part but it took a little bit of time to get the part from Viking. But overall, they did pretty good. I also had a claim for the dishwasher before and it went pretty good as well. All notifications, service and follow-up have been pretty good.

My oven started making a loud noise and I thought it was the fan. I went online and the website was very easy to use, intuitive, so it made submitting the claim very easy to do. They told me they would call me within 24 or 48 hours and then the person who came out was great. He did everything he needed to do and fixed the problem. Now, my oven is working perfectly.

The pipe of the water faucet used to water the lawn would leak inside as soon as I turn it on. I got online and ordered through American Home Shield that I had a pipe leak. They came back to me and said, "We're sending out Silver Eagle Plumbing." They did a great job. They showed me the part before they even put it in. In fact, I even shut the water off and turned it back on. They said, "Good. No leaks." They were very professional. They wore and told me exactly what they were doing and what they had to do. When they saw the part, they had to go get it. They told me instead of just leaving. It all worked out and it didn't take very long either. The repair is running good. I just put in another claim for a different leak, our washer and dryer on the second level. I wish I would have known at the same time, but AHS is having Leo's Sewer come out on Sunday.

MVP Mechanical came out to look at my air conditioner. I could not get it working. The guy that came out was awesome. Our AC is fixed. He got me straightened out. The only thing is I wasn’t aware that I was gonna be charged $100 for it. Otherwise, I’ve been happy with AHS so far.

I had Choice Home Warranty before and I was not happy with them. I had a water heater that started leaking. They came out and determined that it was the pressure containment shell in the water heater but they didn't cover that. So I had to replace it on my own and determined to change to American Home Shield. I discussed with representatives what if my water heater goes out and they determine it's the pressure containment shell leaking, they said that if they can't fix it, they replace it. So I signed up with American Home Shield.

The AC claim was handled really well. The guy from J.E.T. Mobile Engineering Services was very professional. He was out the first time and told us exactly what needed to be done. He came on a Saturday or Sunday so he couldn’t get the part that day. He said that he'd be back when the place opens up. It was Tuesday that he called me direct ‘cause it was by the holiday and said that the place is still closed and that he would call and let me know as soon as he gets the motor. He called and kept us informed on what was going on all the time. He explained to me about everything and I felt really good with dealing with him. Overall, American Home Shield is doing a great job.

Our air conditioner always worked beautifully, and all of a sudden, it stopped working, right when we really needed it. We were without any AC for two days. What I also noticed about the air conditioner is even though it worked, it made a lot of noise outside. I called AHS on the phone for the claim and spoke to a live person. They gave me the contractor's name and said that they should be contacting me.

My filter was leaking. I had a valve that was broken as well as a valve that was broken on the filter. ABNation came out and took care of it. I’ve had American Home Shield for 14 years and they’re easy to deal with. But they won’t replace things until they’re broken and dead, which is almost too late at that point. Instead of having an emergency, they did more preventative stuff.

The air conditioner wasn’t cooling. And we had the same issue the prior year with the same unit, and so we had somebody come out last year. And he ran a dye test and put some stop-leak stuff in it, which I didn't agree with because I think if there's a leak, you need to fix it. But he did what he did and he said that’s what my coverage got me. It stayed cool until it got hot again.

Well American Home Shield stepped up to the plate, they sent out Robson Appliance. Very professional and they did a great job. Very satisfied with the way it was taken care of.

After doing some research, I went with AHS for a home warranty plan. I've only been with them 2 months and I haven't had a need to use them yet. It's affordable and gives me some peace of mind to have coverage for the big household items. I did call them once to see if something was covered. I had no trouble getting through to a live person and she was able to clarify the plan to me better. I'm on a fixed income now and having this coverage helps me sleep better at night.

I switched to another company from AHS 'cause of the price. I'm having trouble canceling the coverage right now because every time I call, the system says the reps are busy because of the coronavirus. One problem I had with them was when our heater went out during the winter. That was an emergency situation and it took a couple of days to get anybody out. Still, I have had nothing wrong with AHS. Most recently Medallion Plumbing came as AHS's contractor for our problem with our toilet. We had an excellent experience with them. The techs fixed our problem in short order and did a very good job.

Don't waste your time on American Home Shield. The concept is good, but it leaves a lot to be desired. Long phone wait times. The only thing that can be done online is to order service, everything else requires a call to customer service. In the past 3 weeks I have called them 9 times, but was only able to speak to a representative 3 of those time (the other calls were disconnected by them on what sounded like a line transfer). My wait times, with the same loop of annoying muzak, were a minimum of 41 min and up to 62 minutes. The customer service reps were busy reading their preprinted response cards and did not seem to understand the issue. (The issue was that they were unable to locate a service provider in 3 weeks time and would reimburse my fee and then reassign my case so that it would "meet their guarantee of 48hrs for assignment".)

So far, submitting claims to AHS could be easier but it has been okay. I've had two contractors come out to my place so far and both of them have been great. Initially, I had a plumbing issue and their contractors took four days to get to my place. That was a little long. More recently, I submitted an AC claim and their air conditioning guy from Millennial HVAC was out in the next day or two. The tech was great. He explained what was wrong with my AC, fixed it, and was on his way. He found that it was my condenser that had something wrong.

This is the second time around that I've had American Home Shield. It’s easy when you put in a claim with them and they follow up on it right away. I made a claim when I had water coming from the bathroom and I didn’t know where it was coming from. Rapp’s Heating and AC came out and they did some checking. They found out that it was from the water heater so they filled up and fixed that. I also had some faucets in the bathroom that I needed fixing. But they said they didn’t do that because they said the stem has been missing. Otherwise, they did okay.

We’ve had great experiences so far with American Home Shield. When the air conditioning unit outside the house would turn on, it would make this really loud embarrassing noise, like you could hear it from a couple of houses away. It was constantly running, like it would turn on and run for a good 30 minutes, then it would shut off for 10 minutes and be on again. It was like that all day and it’s not like I had the thermostat set super low. We have it set on 70 degrees, and it’s 85 degrees here. It was having trouble running and it was the bearings on the motor that were clearly going out on the AC. Platinum Heating & Air repaired it the same day and it’s working great. It’s quiet and efficient.

Tri-County Plumbing was my designated vendor for a service request I made. Their tech came out first to look at the job and he was all in his protective gear. That was just cool. He was very courteous, quick, and efficient. He left then came back with a tank a couple of days later and did the job. He got it up to code. I was here the whole day he was here. I didn’t even hear a bump and he was only a wall behind me. He was very quiet and I was impressed. My dad is a retired plumber so I’ve seen a lot of water heater jobs because I used to help him when the hot water heater is out. I know good plumbing when I see it and he did a good job. The permit people came out yesterday to inspect it and said it was perfect. It worked out well.

I had a claim with AHS that I wasn’t satisfied with. I had a dishwasher that had its door fall off. One side of it came off. The repairman came and got back to me. He listed the parts that were gonna be needed and I was told that it was physical damage and that it wouldn't be covered. I don’t know what physical damage meant if the door fell off. We didn’t pull it off. I wasn’t satisfied, but AHS has to deal with the rules.

My upstairs AC was not cooling enough and even though if you set around 70 or 73, it was never trying to cool it to that level. It was always hot. I submitted a service request through American Home Shield online. I received the first appointment call and then the Comfort First technician came and diagnosed it. They looked at my Freon and the pressure was very low, so they said it was initially leaking somewhere. But the basic leak test did not tell where the leak was. Then they found out the evaporator coil was leaking and that was when they recommended to change the evaporator coil. Since it was within warranty, they ended up getting me a new evaporator coil from the manufacturer. I also receive follow-up calls, which was good.

We’ve had good and bad experiences with Home Shield. We have lived in different places and used them in both places. When we lived in St. Louis, it was great. When we moved down here, it's a little different. When we first moved down here, we were still trying to sell the house so we kept the insurance on both houses. We never do the thing online when we need someone to come out. My husband does that and he goes on the phone, talks to somebody from American Home Shield. And for some weird reason, here, I had a phone call with someone and it wasn't very nice. And nobody ever called me back to follow up on it either. But other than that, the guy that came our for the icemaker was excellent. He really did a good job.

My garbage disposal wasn’t working and I simply called it in to American Home Shield and filed the claim. I was given 48 hours to expect the contractor. Someone from Rooter Express emailed me with the appointment date and time, and gave me a message and let me know when they were on the way. Their service was great and I have not had a single problem since they’ve been out. American Home Shield is one of the best companies to have your home warranty with.