American Home Shield Reviews

My recent claim with AHS went well and excellent. My air conditioner wasn't keeping up with the heat. When the technician arrived, it was very professional. He diagnosed the problem and fixed it. It's working really good now. Last year, I had the AC guy come out and look at it. He couldn't really find anything wrong with it, so this year, they did. Everything is really good with my experience with AHS.

After I signed up with American Home Shield, they told me that I had to wait 30 days before I can file a claim. Then when I first dealt with them, I had an electrical issue. But I don't know who those people were that they sent to my house. They came out, opened my breaker box, left my breaker box open and left wires out then they didn't come back to my house until like two weeks later. They were supposed to come out but then they said the guy had a car issue. I asked if there was anyone else that they could send out and they said no. But the lights on one side of my house were still out. So I called American Shield. I told them it was unacceptable and I asked if there was someone else they could send out. But the lady I was speaking with looked like she didn't have any concern. It was the same with with the electric company. They weren’t trying to do anything.

The pipe of the water faucet used to water the lawn would leak inside as soon as I turn it on. I got online and ordered through American Home Shield that I had a pipe leak. They came back to me and said, "We're sending out Silver Eagle Plumbing." They did a great job. They showed me the part before they even put it in. In fact, I even shut the water off and turned it back on. They said, "Good. No leaks." They were very professional. They wore and told me exactly what they were doing and what they had to do. When they saw the part, they had to go get it. They told me instead of just leaving. It all worked out and it didn't take very long either. The repair is running good. I just put in another claim for a different leak, our washer and dryer on the second level. I wish I would have known at the same time, but AHS is having Leo's Sewer come out on Sunday.

The AC claim was handled really well. The guy from J.E.T. Mobile Engineering Services was very professional. He was out the first time and told us exactly what needed to be done. He came on a Saturday or Sunday so he couldn’t get the part that day. He said that he'd be back when the place opens up. It was Tuesday that he called me direct ‘cause it was by the holiday and said that the place is still closed and that he would call and let me know as soon as he gets the motor. He called and kept us informed on what was going on all the time. He explained to me about everything and I felt really good with dealing with him. Overall, American Home Shield is doing a great job.

The tech from All Hours Emergency Plumber, one of American Home Shield's contractors, was on time and cordial. He had experience with the task and figured out underlying issues. He surpassed expectations.

The air conditioner wasn’t cooling. And we had the same issue the prior year with the same unit, and so we had somebody come out last year. And he ran a dye test and put some stop-leak stuff in it, which I didn't agree with because I think if there's a leak, you need to fix it. But he did what he did and he said that’s what my coverage got me. It stayed cool until it got hot again.

Everything went fine with an online claim I made with American Home Shield. The tech who came touched the dishwasher and it came on. I don't know if it was just malfunctioning. But with my refrigerator, some kind of a line was frozen up and he did whatever he needed to do and he got it to work. It was like the drain pipe was frozen up and he took care of it. Everything's been working fine. The tech was very nice, fast, and good. I would recommend him to anybody.

My oven started making a loud noise and I thought it was the fan. I went online and the website was very easy to use, intuitive, so it made submitting the claim very easy to do. They told me they would call me within 24 or 48 hours and then the person who came out was great. He did everything he needed to do and fixed the problem. Now, my oven is working perfectly.

I had American Home Shield years ago when I owned my other house. I came back on board with them about 2 years ago. Everyone has been very nice and accommodating. The only difficulty that I had was getting through because of being on hold for 2 hours at one point. That happened more than once before the ordeal was done but I survived it. That’s the way it is no matter where you call these days, so I’m not complaining against American Home Shield specifically. I do recognize that all of this being on hold was unexpectedly, unnecessarily long, and it’s all due to everybody being trapped. Everybody’s using the phones for everything these days.

I had Choice Home Warranty before and I was not happy with them. I had a water heater that started leaking. They came out and determined that it was the pressure containment shell in the water heater but they didn't cover that. So I had to replace it on my own and determined to change to American Home Shield. I discussed with representatives what if my water heater goes out and they determine it's the pressure containment shell leaking, they said that if they can't fix it, they replace it. So I signed up with American Home Shield.

My water heater wasn’t getting hot and the burner was not firing. The water would never get more than lukewarm. The pipes would pump but they were like hammering. I filed a claim with AHS. I just went online and their website was user-friendly. Somebody called me that day and set the appointment for Air Pro Master to come out for the next morning.

My refrigerator claim took a little bit of time but they’ve been good. The technician was very nice. The refrigerator was not cooling and they had to order a part but it took a little bit of time to get the part from Viking. But overall, they did pretty good. I also had a claim for the dishwasher before and it went pretty good as well. All notifications, service and follow-up have been pretty good.

Our air conditioner always worked beautifully, and all of a sudden, it stopped working, right when we really needed it. We were without any AC for two days. What I also noticed about the air conditioner is even though it worked, it made a lot of noise outside. I called AHS on the phone for the claim and spoke to a live person. They gave me the contractor's name and said that they should be contacting me.

Express Heating & Air Conditioning Service came out the very first time to determine if I had a problem with my AC unit. Something came and my box burned out. They told me that I needed a replacement of some type of a box. So, after they came and determined that, they told me they were gonna order the part and they'd be back with it.

MVP Mechanical came out to look at my air conditioner. I could not get it working. The guy that came out was awesome. Our AC is fixed. He got me straightened out. The only thing is I wasn’t aware that I was gonna be charged $100 for it. Otherwise, I’ve been happy with AHS so far.

My freezer stopped working all of a sudden. I don’t know what happened. Richard's Appliance Repair came out and tried to repair it and the tech put in a new control panel. But that wasn’t the issue. So, I have to call Home Shield again and open up another request to have the contractor come back out again. This is my second time to use them. The first time, it wasn’t good at all.

My filter was leaking. I had a valve that was broken as well as a valve that was broken on the filter. ABNation came out and took care of it. I’ve had American Home Shield for 14 years and they’re easy to deal with. But they won’t replace things until they’re broken and dead, which is almost too late at that point. Instead of having an emergency, they did more preventative stuff.

Well American Home Shield stepped up to the plate, they sent out Robson Appliance. Very professional and they did a great job. Very satisfied with the way it was taken care of.

After doing some research, I went with AHS for a home warranty plan. I've only been with them 2 months and I haven't had a need to use them yet. It's affordable and gives me some peace of mind to have coverage for the big household items. I did call them once to see if something was covered. I had no trouble getting through to a live person and she was able to clarify the plan to me better. I'm on a fixed income now and having this coverage helps me sleep better at night.

I switched to another company from AHS 'cause of the price. I'm having trouble canceling the coverage right now because every time I call, the system says the reps are busy because of the coronavirus. One problem I had with them was when our heater went out during the winter. That was an emergency situation and it took a couple of days to get anybody out. Still, I have had nothing wrong with AHS. Most recently Medallion Plumbing came as AHS's contractor for our problem with our toilet. We had an excellent experience with them. The techs fixed our problem in short order and did a very good job.

Don't waste your time on American Home Shield. The concept is good, but it leaves a lot to be desired. Long phone wait times. The only thing that can be done online is to order service, everything else requires a call to customer service. In the past 3 weeks I have called them 9 times, but was only able to speak to a representative 3 of those time (the other calls were disconnected by them on what sounded like a line transfer). My wait times, with the same loop of annoying muzak, were a minimum of 41 min and up to 62 minutes. The customer service reps were busy reading their preprinted response cards and did not seem to understand the issue. (The issue was that they were unable to locate a service provider in 3 weeks time and would reimburse my fee and then reassign my case so that it would "meet their guarantee of 48hrs for assignment".)

AHS is a good plan to go with and we’ve been enjoying it. We hadn’t had a problem with it since we’ve been on it. They had Sears come out for our washing machine and they ended up replacing the washer. They sent us a profile picture and we selected from that. I am really pleased.

So far, submitting claims to AHS could be easier but it has been okay. I've had two contractors come out to my place so far and both of them have been great. Initially, I had a plumbing issue and their contractors took four days to get to my place. That was a little long. More recently, I submitted an AC claim and their air conditioning guy from Millennial HVAC was out in the next day or two. The tech was great. He explained what was wrong with my AC, fixed it, and was on his way. He found that it was my condenser that had something wrong.

We’ve had great experiences so far with American Home Shield. When the air conditioning unit outside the house would turn on, it would make this really loud embarrassing noise, like you could hear it from a couple of houses away. It was constantly running, like it would turn on and run for a good 30 minutes, then it would shut off for 10 minutes and be on again. It was like that all day and it’s not like I had the thermostat set super low. We have it set on 70 degrees, and it’s 85 degrees here. It was having trouble running and it was the bearings on the motor that were clearly going out on the AC. Platinum Heating & Air repaired it the same day and it’s working great. It’s quiet and efficient.

Submitting the claim was very simple. However, the date that I was given was not the date that the contractor had come out. So once that time frame passed, I called Bennett's and they gave me a different date. They didn’t have plans on even coming out the date that I was originally given. I came home that Saturday and felt the heat. There was no air. I called Sunday morning about in between cooking breakfast. I was given a date on Monday. Bennett's didn’t come out Monday. They came out there Tuesday.

I submitted my claim online this time. I had another company before, and this was definitely a lot easier. And then, this vendor, TRL Service, took a little longer to come out than I anticipated. They called me within the 48 hours, but it took them a little longer to come out. They took about six days. It was at the beginning of the whole COVID-19 so everything was just out of sorts. So, we didn’t put a whole lot of stock in that being late because everybody was just trying to figure it out as we were going along. My experience was actually very good. TRL was very professional. They came in, diagnosed the problem, made a couple phone calls, came back in, and fixed the issue.

J Ferg Pros Plumbing came out for my hot water heater and they were great. Nobody else would come out. AHS can’t get a response from anybody else because it happened on a holiday weekend. The water heater was leaking, and it ended up being the condensation line from the air conditioning unit that they had to replace. I like having AHS for security and this was the first time I’ve ever used it.

A sewer ejector pump kept running and running. I went online to the AHS website and put in my claim and I was told that Whitney Holdings would be coming the next day. The guy came out and got it going again. He said it was pretty old and he seemed to think it would need replacing. But it seems to be working okay for now and the repair has definitely helped. They did a good job. Overall, I'm pretty satisfied.

My upstairs AC was not cooling enough and even though if you set around 70 or 73, it was never trying to cool it to that level. It was always hot. I submitted a service request through American Home Shield online. I received the first appointment call and then the Comfort First technician came and diagnosed it. They looked at my Freon and the pressure was very low, so they said it was initially leaking somewhere. But the basic leak test did not tell where the leak was. Then they found out the evaporator coil was leaking and that was when they recommended to change the evaporator coil. Since it was within warranty, they ended up getting me a new evaporator coil from the manufacturer. I also receive follow-up calls, which was good.

This is the second time around that I've had American Home Shield. It’s easy when you put in a claim with them and they follow up on it right away. I made a claim when I had water coming from the bathroom and I didn’t know where it was coming from. Rapp’s Heating and AC came out and they did some checking. They found out that it was from the water heater so they filled up and fixed that. I also had some faucets in the bathroom that I needed fixing. But they said they didn’t do that because they said the stem has been missing. Otherwise, they did okay.

Something broke in the washing machine's tub and I put my request in with AHS. We live sort on the boonies, but the contractor was here in a couple of days, which was not bad. One Appliance handled my claim great. I’d like to see the tech again if I had to have an appliance worked on. I’m really happy with the customer experience.

I've had American Home Shield for four years. I have it on two houses and I like it. The only thing I can’t do online, if I don’t wanna talk to someone, is put claims for multiple appliances. So I had to call one time. Bu they’re great. The contractor from Austin Heating and Air was here on time. He texted before he got here. He went up there and checked my AC unit and said it was a fuse. He fixed it and as soon as he came down it worked. So he was in and out, quick, and got it done.

The garbage disposal was not working and the rep was great when we called American Home Shield. Usually, they get the contractors contacted quickly and the contractors usually contact us quickly too. They get us in and out. The rep told me that within 24 hours, the contractor would contact me and he called the next day. The representative from that contracting department advised us that he was behind a couple of jobs, which I understood because of what was going on with COVID. We never had any problems with them or with AHS. He did a great job and the garbage disposal is working. I had a couple of questions because I wasn't here when he came and fixed it. So, I called the next day and he was out on a job but he called me back. So, that was reassuring that he took a lot into his job to call a customer back.

My plumbing claim with American Home Shield where Plumb Genius was our contractor went really well. I did my claim online and that was quick and easy. I didn't need to speak to anyone. There was a quick response time too. I was contacted within the same day and rescheduled the day for them to come out. They were early, they made the repair and they didn't take long. It was a good experience.

We’ve had good and bad experiences with Home Shield. We have lived in different places and used them in both places. When we lived in St. Louis, it was great. When we moved down here, it's a little different. When we first moved down here, we were still trying to sell the house so we kept the insurance on both houses. We never do the thing online when we need someone to come out. My husband does that and he goes on the phone, talks to somebody from American Home Shield. And for some weird reason, here, I had a phone call with someone and it wasn't very nice. And nobody ever called me back to follow up on it either. But other than that, the guy that came our for the icemaker was excellent. He really did a good job.

Tri-County Plumbing was my designated vendor for a service request I made. Their tech came out first to look at the job and he was all in his protective gear. That was just cool. He was very courteous, quick, and efficient. He left then came back with a tank a couple of days later and did the job. He got it up to code. I was here the whole day he was here. I didn’t even hear a bump and he was only a wall behind me. He was very quiet and I was impressed. My dad is a retired plumber so I’ve seen a lot of water heater jobs because I used to help him when the hot water heater is out. I know good plumbing when I see it and he did a good job. The permit people came out yesterday to inspect it and said it was perfect. It worked out well.

My garbage disposal wasn’t working and I simply called it in to American Home Shield and filed the claim. I was given 48 hours to expect the contractor. Someone from Rooter Express emailed me with the appointment date and time, and gave me a message and let me know when they were on the way. Their service was great and I have not had a single problem since they’ve been out. American Home Shield is one of the best companies to have your home warranty with.

I really pushed to have American Home Shield when I bought my home and when I got that first year, I liked the way they dealt with me. It was easy to call and talk to someone about my issue. But I had to wait longer since this COVID thing and the wait was unreal. One day, I waited almost two hours just to get ahold of somebody on the phone. But they were obviously busy so I was trying to be patient because I have dealings with a lot of companies I have to wait a long time with. Other than that, the people that they've sent out had been knowledgeable. It's just unfortunate that appliances break.

I had a claim with AHS that I wasn’t satisfied with. I had a dishwasher that had its door fall off. One side of it came off. The repairman came and got back to me. He listed the parts that were gonna be needed and I was told that it was physical damage and that it wouldn't be covered. I don’t know what physical damage meant if the door fell off. We didn’t pull it off. I wasn’t satisfied, but AHS has to deal with the rules.

The water was leaking under my sink so every time I'd run water, it would leak into the bottom of the sink cabinet. I had a bowl left under that curtain of water. I submitted the claim online. The AHS website is user-friendly. But Super Rooter never showed up. I contacted them three times. They close early at 4:30 and I get off work at 4:30. It needed to be done, but I didn't wanna take off work to have it done. So, I ended up having to call American Home Shield back, and they found me another company that could come out and could do it on a weekend which worked for me. The contractor was very professional. I've had American Home Shield for about three years and so far, so good. The only issue that I have had was when it was time for reimbursement. I haven’t received the reimbursement for the faucet. But if something breaks, they will most definitely get me a service provider out there.

All Home Appliances has been pretty good. The main issue we had was about getting the parts. The last claim that we had was for the dishwasher. The contractors kept coming out, and it’d be another part the next time. They fixed the part they found bad, and they found something else wrong. It was just frustrating how long it took the part to get in and them to get out. And then they finally said it wasn’t gonna be able to be fixed.

Home Shield is prompt. When I call them, they get somebody out to do what I need to be done. It's a very good service. One time, the spring that helps raise the garage door broke. Hometown Garage Doors came out and they fixed it.

The AC system wasn’t cooling and I sent a service request to AHS. A tech from Rush Heating and Cooling came out and he changed a part inside. AHS has been very reliable but at the time, I was put on hold for an hour. Still, I would let that pass because I know that we're in peculiar times and I understand that it was because of COVID-19. And before that, any time I called for service, I've never had any reason to complain.

My experience submitting the claim with AHS was very easy. I called because I'm conditioned to call still. However, I then went on the internet when it was taking a little while on the phone, which wasn't a big deal. I was told that it was faster to submit online. It was a three-step process and it was very simple and easy. I submitted the claim and it went really well. I was told that the contractor would be out the next day, which was awesome. I was also told that was gonna be on-call because they were dealing with some other services. The tech called the next day at around 1:00 and said he'll be here in 30 minutes. He was informative, polite, super helpful, very kind, and on time. He diagnosed the issue, made the change, and explained what he did. Things went really well. It was a hot day and the repair helped cool down things in the house, which was great.

American Home Shield does a great job responding and getting things handled. When the stove wasn't working I filed the claim online. AHS called and had somebody come out and look. When they went to pick it up, they turned it on the corner and ripped my kitchen floor. The guy said he couldn't fix the stove, so then they had somebody else. I walked through it with a lady and I ordered a stove. They called and said they would have it delivered on a certain day between a certain amount of time. They ended up not installing it and then we had it installed ourselves. Overall I'm happy I have an oven that works but I'm really upset about my floor because my floor is from the entrance foyer to the kitchen, to the dining room. It's all one piece.

When my AC was not working, I submitted the claim on a Friday and had to wait over the weekend. The contractor came out on Tuesday and took care of the part that needed to be replaced. He was in there and he was out.

I sent in a claim and everything was pretty simple with the process. It was very clear. Royal Flush came out and they replaced the spinner. AHS is very quick in responding and they are very accurate. So overall, it’s been great. I prefer submitting claims online because it's easier and I'm able to input the details. It’s hard to explain over the phone sometimes. So I figured email would be a lot clearer and more understandable.

The tech checked the dryer and the outlet. He adjusted the aluminum piece that goes from the dryer to outside for me and that seemed to have solved the problem. Submitting a claim has been pretty easy. You put your order in and AHS responds to you right away. They tell you what technician is going to come and that they'll be contacting you. Right now, it seems to work for me.

I had a toilet that was running and leaking around the base one time. I used American Home Shield's website and went forward with submitting a claim. Their site is great and it's a lot faster to request service through there than on the phone. Their system doesn't ask a lot of questions but I was able to say that I had a leak and that my issue involved a toilet. Home Shield assigned Lancaster Plumbing to service my claim and their system said that I would hear from Lancaster within 24 hours. In 4 hours, I heard from them and they schedule with me for the next day.

The work of the contractors that came for our claim with AHS was great. They fixed it really quick and they left. Our air conditioner was working again. Some of the contractors that AHS sent haven't been that great, but most of them were pretty good. But the customer service of AHS has been great. They’ve been really responsive every time I call.

My garbage disposal quit on me. I submitted a service request to AHS at night time and a tech from RDN Plumbing was there the very next day. So he came out in less than 24 hours. Also, he was supposed to come between 1:00 and 4:00 but he called to see if it was okay if he could come earlier which was fine as we were home anyway. He found out that the motor was gone and it was just shot. He had a replacement in his vehicle and he was able to replace it. It worked out perfectly and he did a great job.

The AC wasn’t working and I did the claim online. The technician came the next day and everything was perfect. They did the repair the same day and the AC is working. We have had American Home Shield for eight months and this is the first claim we’ve ever done. We liked that it was fast and the company they sent out was efficient.

One of AHS's contractors named Aaron’s Plumbing Heating and Air Conditioning came and look at my furnace to see what was going on with it. The techs figured that it needed to be replaced. I didn't have them replace it as I found a friend who was a plumber who would do it for me for cheaper. Regardless, the techs from Aaron's did a good job. I really like American Home Shield.

Our air conditioner is in our attic. It has a tray that collects water if there’s a drain up there, and water drains down that. It clogged, so the automatic shutoff cut the air conditioner off, but we didn't realize that. I called in my claim with Home Shield. The contractor, True Air Solutions, was great. He had a mask on. We distanced ourselves. We didn’t get up in each other’s face and we did what we could. Everything was wonderful. All the other contractors have been great. When you called them out, they came right out and did everything. However, I’ve been calling two or three times a week ever since then to try to get this gentleman that works for Georgia Boy that does their appliances to come back to see what is wrong with my dishwasher and if it can be repaired. It has just been a constant, “We’re coming,” “I’m coming tomorrow.” And then, tomorrow comes, he doesn't come. He doesn't call.

The washing machine was vibrating, and it wouldn't turn off. I had to unplug it. If I plug it back in, it would start up on its own. The fellow that AHS sent came and checked it and he had to order parts. He knew what the parts were. It was a control panel in the Maytag washing machine that had gone bad. It took about two weeks for the part to come in. He came out again and fixed it. It didn't take him long. It's been running good ever since. I'm waiting on a repair now on my stove. They've already given me the name of the company. So, I'm waiting for this company to call me. With this virus going around, things are a little slow. The claims process of AHS is easy. All you gotta do is have the credit card or bank account, and you just pay that one-time fee of $100. AHS does a good job and they do what they say they're gonna do. Everything has been smooth. I tell people about it.

One company came out to service my air conditioner with the contract I had with them but they didn’t do anything. The guy said I had a leak in a line, and if I wanted to fix it, it would be 250 something dollars. I told him no and that I was gonna call my company to see. After he told me that, I contacted American Home Shield and they sent me somebody from Myers Comfort Specialist of Montgomery. They came in and put in a coil pad. Since the coil pad was still under warranty, I didn’t have to pay anything. They also put in the freon on the day they came out. They were fine and they explained what they were doing. The repair made the unit much better. Before, it had to run a long time before it would cool up, but after that, it was really good.

Our air conditioning unit was no longer working. The fan would blow on the inside but it was blowing hot air. We called American Home Shield and they contacted Wild West Mechanical and we were told to expect a contractor within 24 hours. The tech came out early and found that there was a problem on the outside part of our air conditioner. He replaced the part and that was it. The service was excellent. We're very satisfied with American Home Shield. We also had a problem with our dishwasher and they took care of it. They expedited all of the replacement of the unit because the one that we had before that went out was so old and they couldn't get parts for it. It was replaced very quickly and professionally. We're very, very happy with our dishwasher and with our air conditioning now.

The warranty was bought by the seller when we bought the house and in my case, it's very important to have it. A guy from Kyle's Plumbing got our plumbing issue fixed and then he was on his way. He was very professional and he knew what he was doing. We had another contractor out here today as well. We had no air conditioning and when I made the request over the phone, it was all done electronically. The guy who came in was great too. He was having a little bit of trouble finding the problem, then he realized the thermostat went bad and he changed it out.

We had a pipe under the sink that broke in half. The website was good, although I would have appreciated if it was more detailed on what exactly was covered because when I submitted my claim for a plumbing, it just said, “Plumbing.” So, I thought that was regarding anything with plumbing. But when the contractor came out, they said, “Oh, well. This pipe broke because of a pre-existing condition,” which we haven’t been aware of from previous owners. So, it ended up not being covered.

Our air condition froze up for some reason and Godfather Heating and AC came out and had a service call on it. They fixed it and said that it had to do with a lot of rain that we had been getting there in San Antonio that apparently it backed up to one of the drains. So far I've had two experiences where I had to call in to AHS and both of them had been resolved.

I made the call Sunday night that the AC wasn’t working. Iceman Cooling and Heating was out Monday morning by 11:00, the tech was able to replace a part and everything was working again before noon. It was pretty hot that weekend so it was nice to get it fixed that fast. I really like Home Shield. I’ve had them now for 15 years and overall, I’ve had exceptional service from them. Either online or on the phone, they're always very easy to deal with. Sometimes I wish they wouldn’t cut some stuff out after they have been on the policy for a while. I know they have to do that because things are just getting older. But other than that, their prices are fine and I’ve been very happy with all of the service that I’ve needed.

We submitted a claim for the refrigerator about the same time we did for our HVAC. When I submitted the claim, it asked what kind of refrigerator it was. I put LG. I even put the model number. So, the guy that Home Shield sent out showed up at the house, walked in and looked at the fridge and said, “Yeah, I can’t do anything with this.” I asked why and he said, “You need a certified LG technician for this.” It was literally an absolute waste of time. I don’t know why Home Shield would send that guy down. I guess he called Home Shield and they sent an LG. But in the meantime, we were out a fridge for two weeks. On the other hand, Best HVAC was really good. I like them.

I called about a hot water circulating pump. The plumber came out and got an estimate for $225 out of my pocket to replace the pump, and for "modification and missing ball valve"! A valve costs about $15, and the modification is just to put two adapters on either side of the pipe to fit the pump ($5-10). Then I asked for cash out option and I was told they offer me $275. I called a plumber and he said that pump and labor costs $300 + $175= $475. I told American Home Shield that their cash out option does not cover the cost, but that is all they would offer. So I told them, "That is probably why your plumber is charging me $225 to cover the cost of the repair since you guys are not offering him much!!" Not to mention every time I call I am on hold for 30-60 minutes on hold before I get through! This is horrible company and I will cancel my plan with them effective immediately.

I have an American Home Shield Warranty. On 4/24/2020 I requested service on my washer and dryer. The following week the contractor came out and ordered the parts. Once the parts were received the contractor came back out and repaired the dryer. The part for the washer was replaced but did not correct the problem. I called the warranty company, they contacted the contractor, the contractor called me and stated he didn't know what else to do and that he would call the warranty company to see what they wanted to do. The contractor called me back within 20 minutes and stated the warranty company wanted a second opinion and they would reach out to me.

Contacted AHS on 5/19/20 for a ejector pump not working. Plumber arrived on 5/21/20 and said he needs approval to proceed with repairs. Plumber got approval on 5/23/20. Made an appointment to come on 5/26. Plumber was a no show. Called AHS on 5/27/20 and they assigned another plumber. Plumber says he cannot inspect before 6/1/20. I guess he will then need approval to do the job. Every time I call AHS, hold time exceeds 1 hour. Have sewage water in the basement without the pump working and AHS does not care to respond to customers request. Will not renew with AHS when my contract ends. Recommend no one sign up with AHS as I am not sure if they are a scam or just incompetent.

I have been extremely frustrated with our experience. I have had to call many times to have the same situation resolved. It is not and I do not feel any closer. It takes at least 30 minutes on hold even to speak with someone. Additionally, the contractors they choose are pretty terrible and unprofessional. The one they sent does not return calls and has not submitted any info to AHS. They chose this company but don’t stand behind them at all. I think they are scamming us. I believe they think if they delay long enough I will go away bc the hours I have already spent were a waste of time. Save your money because you won’t get anything from American Home Shield when you need it.

I had the other home warranty company and did not like at all. I switched to American Home Shield through a recommendation from a friend. It was unfortunate that I needed their service shortly after signing up and my initial experience was going bad fast but was contacted by phone and issue was resolved and happy with outcome. You are only as good as how you treat a customer and glad to say they came through for me. Thanks AHS.

I'm not one to post reviews but I I felt it necessary to share how shameless American Home Shield is. AHS refuses to replace my HVAC although AHS has failed for the last three years to make successful repairs. The HVAC either leaks water which has caused substantial damage to my home, leaks on the outside forcing us to replace freon three times within a 10 months period costing almost $1,000 out-of-pocket (which AHS will not cover), and when it's not leaking water or freon, the HVAC does not properly cool. American Home Shield's position which it has represented several times to me is that as long as the motor is running, whether the HVAC cools the home or not, the HVAC is not broken. An HVAC that leaks water when it runs, leaks freon, and does not properly cool the home in which AHS has failed to successfully repair for the last three years, is not an operational HVAC and does not perform according to its function and purpose.

I've had an account with AHS for 7 years on a rental property. They do not have the ability to schedule cancelation of the contract so you have to do it on the day you want to terminate. They are impossible to reach and you spend literally hours on hold waiting to speak to a customer service rep since they do not have this capability for you to do it online. Then they charge you a termination fee. When you do finally speak to the representative, they only are interested in trying to get you to continue or renew the contract. I think this is unscrupulous and they are using COVID 19 as an excuse to limit access to their service reps.

I had a Sears protection plan for my stuff and somebody recommended American Home Shield instead of Sears and I decided to cover the whole house instead of just the appliances. Tempal came out recently for an AC repair and the gentleman was very professional and honest. I am a mechanical engineer and I knew what the problem was, and he didn’t lie. He did exactly what he needed to do so I was impressed. This was my first experience with American Home Shield. I was upset thinking it was gonna be a lot of hassle, but not at all. He came in, did a great service, and so far, I’m very happy.

I filed my original claim with AHS about three weeks ago. The dryer guy came back on Monday and let them know an electrician was needed. For some reason, the electrical plug shorted and it ruined the plug to the dryer. The dryer guy ordered the plug and the electrician has to come out to change the outfit. Around Wednesday, the electrician called me and scheduled for Monday, then he called back and said they needed to come Tuesday. I’m still without a dryer. But usually, it’s a lot faster.

American Home Shield has been a good experience. I’m happy with the actual outcome of the changing of the water heater. The technician they sent was good as how he explained and with his workmanship. And everything after, it was good as well.

I went online and submitted a claim to AHS. The website was very user-friendly. I got an email when they assigned a contractor to come out and service the issue and in less than a 24-hour time frame after I got the email, I was contacted by the service provider, to put up an appointment. We had some issues with our main breaker in our house. The lights were flickering and pulsing. We heard an arc sound in the utility panel, so we had to turn everything down, our AC, and everything that ran on 220 or 240 volts in our house but not actually function. Our house is on a well pump so we had no water and no AC. So first, AHS sent one company out but they didn't have the parts to fix the issue. They couldn't find the breakers.

When I bought my house, it was winter and the contractors can’t test it in the winter and now it was too hot. The tech he had to come back out. There was some kind of capacitor that was wrong and he fixed it, so it’s better now. It’s still a little bit warm here, but we’re trying to fix it. The airflow just doesn’t push out enough so we’re working on it. The tech was very friendly and when he came back, he was more than willing to fix any problems.

There were two switches that were shorting out a little bit. The guy from Certified Electrical Technologies came. He was saying that there were too many wires in the junction box and one of the wires was hitting something causing it to short something out. He fixed them really quickly. They’ve been out here before and every time that they’ve come out, I haven’t had a problem with anything they’ve done.

We purchased a house from someone else and we were just changing the locks. Some of the keys didn’t work. The JB Lock and Key tech was here for two hours but there was one doorknob that he wasn’t able to change because it was old. We had to get a new doorknob and he left us instructions on how to make sure that the keys we already have will work with the new lock we have to buy.

I called American Home Shield for a furnace issue as there was water on the ground. Their automated prompt led to a live person and I had a good experience with their rep. Their contractor Air Pro Heating & Cooling came and fixed the issue. The tech was great and things have been perfect since then. Working with AHS is always easy. I recommend this company.

When I made my first claim with American Home Shield, it was for the heating but when the company that they sent out came and left, I had no AC. It has been an ongoing problem because of the initial claim. Whatever they did, they messed up. One minute I might have heat and the next minute, I might have air but I never had both at the same time. Normally, I'm not here and somebody might be here with the other company, but I was home when the contractor came. He felt like the house was cool so I did some explaining to him and he said that he understood but he was gonna check it out anyway. So, he did and spent some time here. I haven't had a problem since he left and because of the repair, the house is livable. Without it, I don't think we would be able to stay here.

The AC stopped working. Nothing would turn on at all, not the heater or the AC. I filed a claim with Home Shield online and A Advanced came out. Everything was wonderful and I appreciate how quick it was. It was hot in my house the day before and I really appreciate that I have AC before it was too unbearable.

I'm a Realtor myself, so I do my research. Also, my brother has Home Shield. He had them for a couple of years now and he highly recommended them as well, on top of my research that I've done. Home Shield's service is excellent because of the customer service. Every time I called, someone was out here within 48 hours, and I never had any disappointments at all. The contractor was very helpful. He gave insights, and tips on certain things to do. He recommended a few things. Home Shield stand by their policies and I have no problems at all with them.

I put in a request for the ice maker in my refrigerator which was no longer working. A&R Appliance Repair came out and they had to replace the whole thing 'cause it had an electric short. The tech came twice, once to find out what was wrong. The next time, he brought the parts then checked it a couple of hours. He was in and out and he fixed it. Now, I have ice coming out of my ears, which is good. There was also something on the air conditioner that they did last year. But it was fine. It's been good and it has been up and above standard.

Sub Temp came out to see if I had a leak. It did not appear that I had a leak. The unit was low on Freon by just a small bit. The tech serviced it and he was very kind, very prompt, on time, and super good at educating. He was very thorough, showed me the meters and the gauges, and put just a little bit of Freon in, and it has made my unit a lot better. It was a good experience with them.

My dryer stopped drying and it did the same thing earlier in the year. AHS had a different company come out. I thought that if the dryer broke down and they sent the same person out for the same thing, then I didn't have to pay the $100. I asked the girl about it and she said something about it being within the six-month time. I used to live at a different address, I had AHS about nine years and I never knew that. When they came out and fixed my stuff before, they never charged me again for the same thing. Their claims experience was great, which was why I went back with you guys.

I have a washing machine that started making a racket. Then it wouldn't pump the water out and it leaked water. The issue has been going on for a couple of weeks and we haven't settled anything yet. I don't know what happened to the tech because he told me he'd probably have something by the end of the day on Saturday. Now here it is Wednesday and I ain't heard back from him. The serial number is worn off of the machine and they were having a hard time getting a serial number. He said if they couldn't find the serial number, then they were gonna have to replace it instead of fixing it.

The American Home Shield website was good. I used it when I made a claim for my unit. I understood the website and it wasn’t hard to figure out, which I appreciated because I was already frustrated then. I bought my house and it's a year old but I needed a fix for my furnace. I put the work order in and it said pending. I then checked the website again and it said scheduled. A guy then called me and asked if he could come on a certain day.

Maple Leaf Mechanical showed up on time. They fixed my issue in just under an hour, and it works better than it did before. I’ve had a couple of claims with American Home Shield, and I love this warranty. It’s freaking amazing to me. I’m disabled. I just can’t do stuff anymore. If you have a disability, there’s nothing better than this warranty.

American Home Shield replaced the garbage disposal and a part on the microwave. I also had them to come out and looked at one of my AC units. I had a leak in my half bath, and Rapp's Heating & A/C came out and discovered that it was my toilet that was leaking under the tile. Their tech took the commode up, put a new rubber seal down and replaced the toilet.

American Home Shield sent Ramey for my dishwasher. I did the claim online. It was easy and I could do it whenever. Ramey was out within a couple of days, and the work was done well. American Home Shield is very convenient.

American Home Shield was recommended by my Realtor. Recently, I had a plumbing issue and A Water Solution came out. The claim went well.

Submitting my last claim online to AHS was super simple. While I usually get a response from them in 24 hours or less, there was a little delay though in the time they got us to expect a contractor this time. I was getting ready to call by the time they sent me an email. Magic City Door Inc. came out to do service and the tech was great. He was highly qualified and he knew his job. Things have been perfect since he came out.

I put in the claim to American Home Shield through their online system, and they gave me a call and confirmed the time. The process was as simple as it could possibly be and the contractor was out by the next day. It was great and there was social distancing.

I had a contractor come out regarding my AC unit. They wanted to replace everything and they didn’t take everything. I didn’t feel comfortable with that situation because the person they sent out was a repairman and then he suggested that I'd talk to a salesman. I felt that it was more of a business deal because what I actually ended up having done was not needed what they told me. I didn’t need to replace it as they suggested. On the other hand, when I had an appliance issue, the young man from 3 Boys Appliance Repair did the work and was very professional.

The garage door was not opening so my husband submitted a claim with AHS. 495 Garage Doors came out and the service went very well. Everything was resolved and the garage door is now working flawlessly. Even though we're in the middle of the pandemic, Home Shield's service has been really fast. There was one time where somebody had to come back because something wasn't fully resolved but it's been really professional. It's been a really good experience and it gives peace of mind because when buying a new house especially, you might encounter quite unforeseen issues.

I submitted a claim through American Home Shield’s website and I was told that the contractor would be here the next day between 12:00 and 6:00. The service was exceptional and since then, the microwave has been working. We were AHS customers for 20 years and we used them for our other home. This time around, we’ve been with them for almost one year.

I had some concerns about the appliances that came with my house and the contractor from AT Appliances was very quick. One of the problems wasn't a technical problem at all. It was just that the previous owner had not done a thorough job cleaning one of the burners. We had never used the center-grill burners, and I didn't really want to mess with it because I didn't have the manual. He took it apart and cleaned it for us. It was a little outside the scope of his job but he was nice, very polite and took care of it.

I'm used to putting the request in on the internet. I was inside sales for many years so I was used to the phone aspect of it, and you could never get through them. Now, I called about some billing or something and I got through. I'm also going to call them because I have a claim in right now. My air conditioner is not cooling. I put the request in at 4:00 in the morning via email because I couldn’t sleep. It was too hot. I had to call the company they assigned and they said, “Yes, we have it. We'll give you a call back when we know when they're gonna be available.” I've waited long enough, so I'm going to call All Fix.

The AC wasn't cooling as it should so Element came out. The issue ended up being the AC needing refrigerant. The unit was also frozen so they had to unfreeze it. Before they left, they said it was gonna continue dripping. Sure enough, it continued dripping but it didn't stop and it was actually quite a bit. I called American Home Shield back and the contractor came back out. They drained the pipe because they were saying that, chances are, the reason it was still leaking was because the pipe was backed up. But after they left, it continued dripping for the whole time and a lot too. So I called again and they ended up having to cut part of the drain. They were saying that, chances are, there was a lot of buildup in there so they needed to cut the drain. So they did and I guess replaced it and now, the AC is working fine.

The claims process with AHS is pretty simple and fair. I don't have any complaints at all. Recently, we had a leaky toilet in the basement and the plumber said that he would have to order parts and come back. So, he's gonna come back on Monday with a new toilet.

When the whole door started messing up, the contractor said they couldn’t fix it. We bought a door and they came and put it in. They were professional and knocked it out quickly. It took them no more than an hour to put it in. The door is operating great. However, I was billed twice. I think it might have been the way the payment came out.

When I call AHS, getting a hold of someone takes forever. Other than that though, I've been okay with them. Most recently, they sent Certified Comfort Heating & AC out to service my claim and they did a good job. I'm pleased.

I’ve been with American Home Shield for around a year and I submitted a claim once for a microwave. For the air conditioner, My Home Air took three days to come out. This time, for the second unit, I have one of their service coming out tomorrow and it took almost a week. It’s a little slow but they’re good people.

American Home Shield has been pretty good 'cause I’ve been with them for about 21 years now with two different houses. I called them when I had a pipe that was leaking on the top of the garage opener and their reps were helpful. I gave them the $75 and the work was done. High Priority did a good job. They did not totally finish it but they fixed the hole. I would just have to do the painting on the sidings. But, I was disappointed when they came and said that they would not cover a leak of another pipe and then they left. I was under the impression that it was covered. But they told me all the details of why it would not be covered and it was something that I was pretty much unaware of. So I have to do it myself.

I went and I read some of the ratings for home warranties and ended up with American Home Shield. It was pretty good when I made a claim with them. Within 24 hours, First Call Heating And Air Conditioning called to set up an appointment. But my wait time was a week which I thought was a long time. This was from start to finish. The service was really good though.

I went online to submit the claim, and then AHS said I had to call because of COVID. I called Ample Home Improvements and they set me up and a guy came out. The plumbing issue was with my living room over a bulkhead. They had to take out part of the drywall. The tech was awesome. He put in the claim for the drywall, to replace the part he had to take out. Now, I have water. I can turn it on and take a shower. Overall, AHS is way better than my last company so I am very happy.

I had like one contract with American Home Shield, then I stopped for a little bit, and I came back so I've been with them for a year and a half now. Recently, I had a pool issue and Watertight Pool & Spa came in a timely manner, earlier than I expected. The guy was very thorough and efficient in his work. He checked everything. He found what the problem was, and another problem that may have caused that problem. It wasn’t like he just stopped at the first thing he saw. He finished the same day and the pool has been running great ever since.

I personally have had one policy for a few years, but we, as an organization, are going on our second renewal with American Home Shield. I manage 10 accounts and filing claims, for the most part, has been pretty good. When I call, the reps are usually very friendly, but they cannot solve the problem, and that’s the issue. I feel like the customer service is just directing me on what I can do on the website. There's no additional assistance other than that.

Our cooling system on the inside had cracked. So, the whole system had to be replaced. Both times when Cool Breeze came out, when they first diagnosed it and then when they returned to fix it, replace it, they were friendly. The technicians were excellent.

Flash worked on my garage door. The chains broke. The spindle on the opener had come loose, bent, and the service guy had to replace that. Years ago, I had a little issue with American Home Shield. But I haven’t had any problems in the last 10 years that I've had them.

The compressor on my refrigerator was broken and Direct Appliance Repair put a new compressor in. I submitted the claim over the phone and the reps were good. First, they got me somebody and it would take a week. I said I don't have a refrigerator and they found somebody who’d come the next day. The tech did come the day after I called and two days later, he had the compressor. So it went very well. I was pleased. My son has American Home Shield with his rental properties and he was the one who recommended it.

I submitted a claim to American Home Shield over the phone for an AC issue and they sent Comfort First Heating & Cooling to handle the claim. The techs were very quick and professional. They were thorough and they cleaned up after themselves. I would like AHS to pay more towards the Freon cost but that's no big deal.

The dishwasher wasn't draining for some reason. It was very easy to submit the claim. I did something on the website and clicked what the problem was. They sent me some sort of text. We had to wait a few more days than I wanted but the contractor was great. There was a piece of glass stuck down in there. They fixed our dishwasher and it works like it used to before, so very good. Our experience with AHS has been pretty good so far.

Updated on 06/05/2020: Follow up to my previous review on May 27th. Our AC is still not repaired. It has now been 13 days. The contractor finally came out on day 6, needed to order parts and said he would be back by mid-week to fix it. The parts took 3 days to be approved 2 days to ship and now apparently arrived yesterday, but still no appointment scheduled to install them. Today is Friday, so that means that it will be Monday AT THE EARLIEST, and since there's been no activity, I doubt that will happen. If it is done Monday that will be 16 days without AC. It is 86 degrees in my house currently and on Monday it is supposed to be in the 90's here. All that's happened so far is I'm $100 poorer and have a very hot house. A local contractor could have fixed this in 48 hrs. I've already told my realtor to never use this company for any future sales, just a total disaster.

Our garage door opener would go up fine, but when we would try to put it down, it wouldn’t. It would just come right back up again. The claims process was pretty easy. and I was told the contractors would call within the next 48 hours. Ryco Electric came out and they did a great job. The guy was very professional and very helpful. It’s all working properly now. With American Home Shield, our experience has always been very positive. They're always very quick to respond when we have a need.

I have been a customer for approximately 3 years. When I initially called to inquire about the service plans I was told that they basically covered everything in the home including plumbing. I also got my son to enroll in a plan thinking that we would save money just in case we had future maintenance issues. My 1st call was a broken pipe in the wall, I was told they would repair the pipe but none of the expense of getting to it (the pipe was located between 2 vanities) or to repair the damage to the walls or vanities once the pipe was fixed.

I called because I was in-between computers. But normally, I submit claims online. That's always easy and the reps were very helpful. Advanced Home Services was here on time, were professional, did what I asked and did a good job. The water heater sprung a leak, like they do. Also, I had a water softener that they removed for me because I wasn't using it. The whole process was really good, so I was happy.

I'm very satisfied with American Home Shield. They're very accommodating and prompt in service. Everyone who had answered the phone were very nice to me. The guy from Desert Cooling was knowledgeable and prompt as well. He was very timely in coming and he knew what he was doing. I was with him in the garage while he was fixing my unit and he was explaining to me what else to do to prevent further problems. It was really nice.

I submitted a claim online to American Home Shield and they said that the contractor would contact me. The website was not very user-friendly. I had problems with the microwave and the oven, which was a stovetop type of deal, and it wasn’t on there. When the guy showed up, he said he was gonna work on the cooktop and I told him it’s the oven. He said he didn’t feel confident working on an oven but he would fix my microwave and let AHS get someone else. When the second guy came out, he automatically said that he was gonna replace the mainboard. A couple of weeks went by. He came and put in the mainboard but the oven was still doing the same thing. He said I was good to go and he left. He said that what happened was I got the preheat light and the oven power light wrong. So, when it came up to temperature, a power light would go off. My wife asked if the oven was shutting off and I said no.

I had moisture buildup on my refrigerator and it wasn’t running properly. My wife completed the request and we were contacted within a day. The service provided by the contractor was very good. We're very satisfied with this experience, but our overall experience with AHS has been average.

I got three houses on American Home Shield and the last thing that was fixed was the air conditioner at my son's house. They did very well for the most part, but I had a company that was gonna come out to fix the garage door but they didn't because it was outside of their district. I called and told them that their company tried to come to my house but they really should've been going to my son's house. They said that I gave the wrong address online but I couldn't remember doing anything like that online.

My dryer wasn't working. When I pushed the start button in, the dryer would start and immediately stop. It wouldn't continue to dry. Maughanster's tech was extremely professional and knew exactly how to fix it. I'm a mechanic myself and he really impressed me. The repair went excellent. He got it done within an hour.

I had an air conditioning problem and I submitted the claim to American Home Shield. This was the first time I used AHS. I got it when my nephew told me about it because he has it. I had to pay $100 initially and that would cover anything that had to do with the air conditioning. They will send a company out to take care of the problem.A company came out and the gentleman told me that it could be done but it was gonna take a lot of work. He stayed here for 20 minutes but he was on the phone the whole time.

The pool filter stopped working and I called American Home Shield. The technician came out and did the repair the same day. Everything's great. With having AHS, I like the security knowing that I don't have to worry about anything that breaks.

AHS is a good provider. We got the appointment set right away for our most recent claim. Kevin, the contractor, did a fantastic job. He was very professional, came on time, and was a bit thorough. He provided good explanations on everything that was fixed in the unit. We had a good resolution.

Last year, we had someone come out and fill the AC with Freon. We paid the $400 plus the service fee. Then again, this year, the AC stopped working. The technician who came out was super nice guy, awesome and very professional. He said that there was a leak but he couldn't find it. But then it seemed that what he told us was not the same thing that he told American Home Shield.

I submitted a claim with Home Shield for the plumbing and it was pretty easy. Estrada Plumbing & Electrical reached out after a day or two, and then came the day after. The lines itself where the restroom sits were clogged. I don't know what exactly the tech did, but he went in there and fixed it. It looked like he knew what he was doing. It didn't took him too much time to figure it out. He fixed the whole thing that was having issues with. He didn't take that much time, and I was satisfied.

I had a problem with my air conditioner. The starter wasn’t kicking in so it wasn’t working properly. I called American Home Shield and I got called by the Organization Department the next day and the service was scheduled for about two days later. The contractor showed up when they said they were gonna show up. It was impressive. Then they took the deductible right out of my checking account. The tech came, figured out what was wrong, and changed a part that needed to be changed. He told me that the Freon was low. I didn’t even know the air conditioner took Freon. So I filled that up and it was $80 a gallon. AHS paid $10 a gallon and I paid the balance. He did a great job. Now, the air conditioner kicks on when I turn the air and I was very pleased with whoever came out. Three or four days later after the tech left, it was really warm and the air conditioner worked even better than it did before. So me and my wife were happy.

I’ve had American Home Shield for four months now and it sure came in handy. I plugged an electric heater and it shorted a whole room out and blew a plug. A guy from Delta Home Services came and fixed the breaker and replaced the plug. He was great and very nice. I went online and submitted the claim. Then they called me back right away or sent me an email and let me know who it was and I called the first one. Now, I had another problem last week with the air conditioner and the guy called me right away. They were great. We didn't have to pay the extra on the Freon but that was fine. My air conditioner is cooling like I’ve never had it done before and the lights are great. The contractors were so polite. They called me and let me know that they were on their way. That means a lot so you don’t have to sit here and wait on them.

I had American Home Shield before and have been on and off with them for quite a while. The AC was running a long time. The fan started making a weird noise. I knew something was wrong, so I opened the AC up, and the cooling coil inside the furnace was all frozed up. Extreme LLC came out and recharged the system, but their tech said there was a leak in the coil and it was gonna have to be replaced. Everything’s working right, but there’s still a leak. The tech said he was gonna put in an estimate to AHS and go from there. With AHS, I like the peace of mind that if something goes terribly wrong, hopefully, I’ll be covered.

I’ve had fairly decent luck with American Home Shield's contractors. But they are a little bit on the lowest bidder side so some of the contractors that we’ve had, especially plumbers, had been not the greatest. The best thing we could probably do is be able to have a list of people that we’ve used that we like that American Home Shield has contracted with, but I know that’s not how that works. Chasteen Plumbing was a good one though. We had an issue on our side with not being able to shut off the water because the city did something wrong and they came back out and fixed it. They did a great job.

I had a guy from Cote's Mechanical over for a check-up. He was here the next day and it was fast. He was professional, looked at everything and he didn't see any real issues. He also told me to change my air filter more and it was good to go. He was very nice and I was very happy. Everything has been good, so far.

AHS set me up with an appointment with GE when the ice and the water wasn't working in the door of the refrigerator. Then GE called me. They told me the day and the time was anywhere from 8:00 to 5:00. Gary came out and was here early. He did a good job. All in all, it was an easy experience. I just called AHS and they got the contractor out here.

I had AHS before but because I wanted to save a dollar I went to somebody else and it wasn’t worth it. I was with another home warranty in 2018 and that was the worst experience I’ve ever had. I was without a washer for four months. I’ve had to use AHS thrice this year and so far the contractors they've sent out were awesome. Doing my claims also has been fairly easy. But on their website where it says, “Other,” it doesn’t give you a space to explain what the other issue is. Also I would like to know, because it doesn’t tell me in the contract, if I have to make two separate appointments or just a single one like when I have to call them because my refrigerator is making some odd noise and also when at the same time the pilot has gone out on my range. That is confusing to me.

We've had AHS for two years now and we like that with them, everything is $75. One time, we thought there was a leak in our washing machine. We submitted a claim and AHS's contractor Jones Family Appliance Repair came out for the repair. The tech they sent was good and the problem we were having ended up being nothing. Something was dirty so water was trickling out of our washing machine but it wasn't leaking. We liked Jones Family as they've come out a few times for us. The problem was the exact same issue which we had the last time. I forgot about it and they fixed it again.

Since we’re all home now, we can’t go anywhere. We’re all eating at home and we have a lot of dishes to wash. One time, my dishwasher wasn’t washing the dishes, so we thought there was something wrong with it. I try to do everything online as much as possible and for me, it was really easy to submit the claim online. Everything went perfect too. It was absolutely as smooth as it could go. The tech who came was very polite and professional. He had a mask on and he knew what he was doing. He also helped me. He sent me the electronic manual for my dishwasher because I couldn’t find it. He was great.

My dryer and gas stove had gone out and I called American Home Shield to send a guy and fix them. We paid the guy the deductible and everything else was fine. He was excellent and he fixed them. Everything has been good since the repair. American Home Shield was excellent and I never had any issues.

It takes a lot to get a claim filed with Home Shield. It is difficult at times to have things taken care of. They would replace home appliances and they would save you in the long run that way, but there have been hours of phone time and phone calls that I’ve had to spend in trying to get claims taken care of and replaced. Also, their billing department really needs to have someone go through and give them some assistance because I was billed for the same service fee multiple times even though it’s been paid. I had to call back and try to get that corrected. After telling them multiple times, it took a couple of months to get it handled.

I like AHS's reliable service and the biggest thing is the peace of mind of knowing that we are protected if something large ended up breaking in our house. I filed a claim when there was no power to a couple of rooms in my house. The breaker was not tripped from what I could see, and I wasn’t able to restore power. The contractor was able to identify what the issue was and repaired everything on the same day in a pretty reasonable amount of time.

American Home Shield makes the appointment the next day and the technicians are almost always here almost immediately, which is wonderful. Express Comfort came to repair my air conditioner after two days. Their technician had fixed the unit the first time but it stopped working again and started blowing hot air. So, I called them and they immediately came back out. I had American Home Shield once a long time ago and then I briefly changed. I was disappointed 'cause when I came back, the deductible went from $60 to $100. I should have never changed. But, I really like them.

I thought I had a leak in the drain in the tub, but it was the stop coming out of the tub that had a leak in it. The guy from Plumbing Enterprises put a new seal both on the drain and then on the stop. It’s been dry ever since. I didn’t have any difficulty with the person that came. Initially, we thought he had it fixed when he fixed the drain, and then it leaked again. When I called back to report that, their first reaction was, “Well, you didn’t list the drain plug as being the problem, you just said it was leaking. So, that would be a new report.” That was a little surprise. But the plumber himself did fine. I got back to him through his phone, and he came back out the next day and fixed it properly. I’m okay with my American Home Shield policy. I'd tell others to buy a house with this policy.

My neighbor kept telling me, "I notice something about your air. It comes on, clicks off, comes on, and clicks off." I called Air Doctor first and then he told me I had to call American Home Shield. I called American Home Shield and then they did what they needed to do and then they called Air Doctor and sent the ticket to them. The contractor was coming out the next day but then it ended up raining, so he came out the following day. He did a really nice job. He apologized for having to wait for the rain to pass but I had no problem with them, and I haven't had any problem with my air since he's been out.

The AC stopped working. I tried calling AHS to make a claim and it was saying I had to use the website, so that was what I did. The process was pretty easy and AHS sent me a confirmation e-mail. I called the contractor right away because I didn't know if they were gonna call or if I had to call because AHS just gave me their number and said that they'd contact me. I called to see if they could come earlier than I scheduled the appointment. But it turned out that American Home Shield scheduled my appointment as they told me that they had my appointment scheduled for the same exact day stated in the email I got from AHS.

The pump stopped working and Watertight replaced it. Everything’s fine. We were able to enjoy the pool last night. American Home Shield has been very prompt. They get contractors assigned immediately and follow through his repairs. We have AHS just about a year now. We had it previously in a previous home, and then we bought a new home and it came with a different warranty company. We were not happy with it and we switched back to AHS. They have been very responsive meeting our claims and getting things repaired for us. They’ve done an excellent job.

I submitted a claim for my AC through American Home Shield on their website, and in turn they dispatched technicians. The process was simple and I was given within 24 to 48 hours timeframe for the techs to come. They missed it due to the weather, so that was understandable. I just got it rescheduled for the third day. The techs were very courteous, friendly and professional. They were very knowledgeable about what the issue was. They replaced the capacitor and completed the repair within 45 minutes. It’s been awesome. I’ve got cold air and I couldn’t ask for more. I highly recommend AHS. Even if I just have this one claim I would go ahead because the first experience so far has been good.

The contractor who came was friendly and was able to repair the dryer on the same day he came. The issue was something in the drum. It was making a terrible noise and when you turned it on, you knew right away that it wasn’t working. We called AHS and now, it's working well enough for me to forget that it was broken. I like having coverage, which keeps unexpected expenses from popping up. Overall, I’ve been more satisfied than dissatisfied with AHS.

I like the coverage from American Home Shield for the water heater. They sent a good company and it was perfect. They came and installed a new one. I have no problem with paying the copay. But everything went wrong when I was doing the furnace. I had an old furnace. I was paying 2,390 just to upgrade it but it didn't work. They left it off. So, I called another contractor and he installed the new system, from the furnace to the HVAC to the line, and I paid 7,500 for everything.

The contractors that have been sent to me by American Home Shield over the six or seven years that I have been with them have been great. We call in when we have claims and their reps and contractors respond to me within a day or two. I get an appointment for their tech to come out and they usually take care of my problem. Most recently, the tech who came from MS Services to service my AC was my kind of technician. He was a young guy but he knew what he was doing. He completed the job. I'm gonna stick with AHS as my home warranty provider. I would recommend them to anybody who could afford to get them.

AHS's contractor Passion Service Pro LLC came to do a repair on my dryer which was making an infernal racket. They gave me a window when they were coming and they came out in that window. The tech did a fine job. He found the issue and fixed it. He was courteous and he cleaned up after himself. Since then, the dryer has been working great. If I need to do another claim, it'll be probably just as seamless as this one was. AHS is very quick and efficient.

My AC went out. I called in because we have a child with medical needs. I talked to Paul and had the best customer service I could have ever asked for. I’ve actually got him twice now because our heat went out in the winter time and I talked to him then and he went above and beyond. He expedited this recent claim. They got it in. The place that they assigned it to originally ended up being booked up for over two weeks, and they couldn't take me. I had to call someone else.

Most of my experiences with AHS were very rough and took many calls. One time, the washing machine was broken for six weeks and we didn't have my claim resolved before I sold the house, so I just threw it in the junk and I never got reimbursed for it. The problem was, AHS was sending one vendor out who said it was broken and needed to be replaced. Then, they sent another vendor out that said they had to order a part for it. But when the part came in, it still didn't work. And that was where we ended it because they wouldn't fix it or replace it after I sold the house.

The AHS contractors I've had have been very good and they've all handled the situation. We had someone come out and take care of the garage door. He had to change the control panel on that and he did a great job. Also, submitting a phone over the phone or online is really good. The process is very easy.