American Home Shield Reviews

American Home Shield takes care of everything in a timely manner. They are very professional and they answer questions. I made a claim by phone for the spring of the garage door, and the contractor that came was very knowledgeable. It was inconvenient because I don’t like parking my car outside, but I’m blessed that my car wasn’t on the inside because had my car been on the inside, I would have been stuck for three days. I'm highly satisfied.

You cannot get through the customer service line if you call after 7:00 AM PT. Hold time is good 1 hour. I've been chasing a reimbursement for $496.82 for a microwave replacement I purchased since the repair is more than the new microwave for a claim on 3/31/18. I refiled my claim on June 2018 and still has not received the check. The departments I dealt with (Customer Service, Cash and Lieu, A/P) are saying I have to call the other that they're not able to assist me. I spoke with Solomon, Kathryn, Grace Sherri/Cherry and Drew and all don't know what's going on. I'm a realtor and I'm not confident on referring them to my clients.

I've been very satisfied with American Home Shield. They respond quickly and their contractors contact me within 24 hours or less. Once, I went online and submitted a claim for a leak that was in the ceiling of my basement and I got service right away. I was also happy with the repair company that came. They were professional, knowledgeable, courteous, clean and all their work was satisfactory and done to my liking.

Our refrigerator had an electrical issue and I submitted a claim to American Home Shield over the phone. The contractor came out and he thought that maybe one part needed to be replaced and we discovered that the whole refrigerator needed to be replaced. So, American Home Shield contacted us and we got a brand-new refrigerator. It was less than a month and the refrigerator is working perfectly. I’ve had no problems with American Home Shield. We’ve had several different appliances replaced by them and they’ve always been on time in getting things done. I would definitely recommend them.

I filed an online claim with American Home Shield when the compressor on my refrigerator went out, and they sent me a text telling me that the contractor would be contacting me. I then got a call and an appointment was set up. The guy who came out was great. He was down to business, checked things out and told me that the unit would need to have a compressor. He then called somebody. I was waiting for him to get back with me but then Sears called me and set up an appointment to get the unit fixed. I've called American Home Shield thrice now and I've been very pleased with everything that has been done. I recommend them to everybody.

We had a plumbing issue and I usually file claims online but this time, I called American Home Shield to make sure it was covered. They placed the order and then the service guy came, solved the problem in a matter of an hour and everything went well. Our interactions were excellent and the problem was fixed the same day I called. We've had American Home Shield for over 10 years and we're very satisfied with their service.

American Home Shield has been great. We’ve had up to three policies with them and we have two now. We’ve also made a few claims through the years. I’m waiting on someone to call me back about a repair service that can help me with our water heater. The water heater is tank-less, and the people that AHS recommended has notified that they cannot get to the repair, so they are asking AHS to send another company out. Our most recent completed claim was for the icemaker at our house, and it wasn’t many hours until we heard back from AHS saying they scheduled someone. The contractor was fantastic and we would definitely use them again. I recommend AHS all the time.

I’ve had a good experience with AHS so far. I’ve been having problems with an automatic light switch and the electrician AHS sent came in, worked very quickly and got it fixed for me. He did a great job.

I had broken springs in the dishwasher door and I called American Home Shield. I told them what the problem was and within that same day, I received a message telling me who would be contacting me about repairing it and that there would be a $100 service fee. The repairman contacted me and wanted to know when would be a good time to come. He was there the next morning and he was on time. He was very professional, polite and nice. My general expected experience with appliance repair people is that they charge you 65 to $100 to come out and then, they say what’s wrong with it. They go to the appliance parts house, get the parts, come back, fix it and they charge you some more. However, this technician had what he needed on his vehicle and 45 minutes later, he was gone.

I was having a problem with an ice maker. The water coming out of the water spout of the refrigerator tasted funny so I contacted AHS to send a repair person out. It was easy to submit the claim. I just logged on, submitted what the problem was, and what appliance it was. Then, I had an email back saying who was coming out. It took about three days for the contractor to come out. However, the contractors didn’t call and I always ended up having to go look up the contractor name and call them to make the appointment. My son has AHS too and we both have the same kind of issue.

We've had nothing but positive experiences with American Home Shield. My wife called them since there was a leak in her downstairs toilet, and they sent someone out to fix it. We usually file the claims over the phone because we've never been able to actually get logged in to the online system. We've tried, but we've had some issues with it, so we've always just done it over the phone.

I previously had somebody come and fix my garbage disposal, and the techs sent by American Home Shield showed me a few ways to fix it myself. I had a plumbing claim recently and I tried all the things that they had taught me the first time, but the person who came out tried a couple of different things and said it needed to be replaced. He was very nice to work with me and my schedule. The window he said he could come was 8:00 to noon, and he didn’t end up being able to come ‘til 10:30. I had to be at work at noon and I had to drive 30 minutes, and he said, "No problem. I can come back Monday," because he didn't have the parts he needed.

Things went fine with American Home Shield and everything's working now since the most recent repair. My only concern is that two of my coworkers have American Home Shield also, and they only pay $75 for a service fee when I paid $130-something, and that's a huge difference. I pay AHS monthly just like my coworkers do. It's probably what I signed up for online but I didn't know any different. Hopefully, I wouldn't have to use the service fee very often. But other than that, everything was fine.

My wife submitted a claim with American Home Shield for our steam heat system and they sent out a good contractor. Everything has been fine since the repair.

I’ve had two claims in the past two weeks and the electrician sent by American Home Shield did a great job. He assessed the problem, found it right away, tried to correct it and couldn’t, but replaced the item. He was in and out in 45 minutes.

We hired a furnace company that came to tune up our two furnaces. They saw a problem with carbon monoxide leakage and one of the burners was running hot. We then contacted American Home Shield with that information who then contacted a local company. This company came in and told me that there was indeed an issue. They then contacted another one that was supposed to come and report the actual issue.

I recently went online and submitted a claim with AHS for my HVAC. Their contractors were professional. They found out exactly what was wrong, explained it to us and did the repairs. The HVAC was fixed about three days from when I submitted the claim and they had to get a part.

We had a lot of claims with American Home Shield this year. Our washing machine went bad, and so did the compressor in our air conditioner. I went online and submitted the claims, the contractors told us when they'd be here and they showed up. Everything was really smooth. For the washing machine, the appliance guy came out, looked at it and said, “Your computer controller is burned up, and it costs about $1,000 a piece. They’ll probably wanna replace your washing machine.” So, he told American Home Shield that. They emailed us a selection of washing machines, we picked one out and got it.

I've had American Home Shield for several years, and it's worked out well. Recently, a garage door gear broke. The contractor had the parts when he came out and was done in probably 30 minutes. He did a good job.

We scheduled an HVAC preventative maintenance with American Home Shield. They emailed me about a deal where it was $75 to have the technician come out and do a maintenance service, and if they had found any issue, that $75 would be credited towards the fix, and I scheduled that one. After I put in the request, the contractor called to schedule a time and the day. They texted with an ETA before they were coming, and they arrived on time. They did the maintenance and took about half an hour to do the job which involved the cleaning and check-up of the HVAC. Overall, the experience with AHS was convenient and easy.

Water was dripping from the back of the refrigerator, down into the bottom drawer and it was collecting there. It would freeze and make about a four inch layer of ice and when the ice got too much, water would drip out. So, something was wrong with the way the water went to the ice maker up to the dispenser. I filed a claim for that with American Home Shield and the people I talked to on the phone were very courteous and helpful and easy to talk to. It was the 4th time that we had the refrigerator repaired and the tech said that the issue was in the design of the machine. The tube, after a number of years, closes and the water doesn’t go the way it’s supposed to go. He said that it was not repairable and they would have to replace it. We did not find one that we liked on their list, so we went to Home Depot and found one within the price that they allowed.

My water heater stopped working on a Friday which prompted a call to AHS. The representative sent a contractor to our home the following day which advised we needed a new water heater. He stated he had to get an approval from AHS. This company called us Tuesday stating the approval was received and they had to pick the water heater up from a warehouse and the earliest they could come to our home was Thursday. The Water heater installed, contractor advised to wait 45 minutes for the water to get hot. Needless to say the water NEVER got hot. We called the contractor which said he couldn't come back until the next day.

Our heater wasn’t coming on and I filed the claim to American Home Shield online. I had a tech come out and he said it was one thing. I’m from a technical background and I didn’t take what the tech had said as being what was really going on with it but I humor him. The contractor arranged to have the work done about a week later which was fine because the temperature wasn’t that extreme that requires my heater to be working all the time.

My dishwasher wouldn't drain and the contractor sent by American Home Shield for it did a great job. The issue was minor but I never would have thought of it. He went right to the problem, got it fixed, and was professional and friendly. He completed the repair in one visit and now, the dishwasher is like new. I would have him back again. Everybody who came out in the 3 or 4 times I've had a claim has been professional. Also, I've had nothing but good every time I've had to call American Home Shield. So, I have nothing but a good experience with all of them.

My garbage disposal was locked up. I did an online claim and the American Home Shield site was very friendly and easy to use. Then, the guy came out and repaired the garbage disposal in 10 minutes. He was very friendly, knowledgeable and everything was good.

My furnace failed and it was very cold. I survived, but it wasn’t pleasant keeping the house about 50 degrees only. As I'm more comfortable online, I went through American Home Shield's website and submitted my claim through there. I had some trouble with getting the contractor to find the actual issue with the furnace. They fixed one piece, but it was not the problem. It took close to two weeks to get the furnace replaced.

My gas furnace wasn’t heating up as it should and I went online with American Home Shield and I did all the necessary things there. Then somebody called me that same day, about two hours later and they took all the information down and said that somebody would be getting in touch with me within 24 hours. That same evening, the contractor called and we set up our appointment for the following day. Then the service guy said that he was gonna come out between 3:00 and 6:00 but he actually came out earlier than 3:00. He was courteous and timely. It was cold when I called AHS because the furnace wasn’t working and when they said that it was 24 hours for them to contact me, that freaked me out a little because it was cold. Instead, the contractor got out here sooner than scheduled.

We had a pretty heavy rain and realized that our sump pump was not pumping as it should be. We had to manually play with the actual pipe that goes into the pump or the cord to get it to go off so we had to monitor our sump pump. I submitted the claim online to American Home Shield on a Sunday. The contractor called me on Monday to schedule the appointment for Wednesday. They were excellent, very straightforward, came in and assessed the issues, fixed it, and cleaned up after themselves. It was just great interaction all around. They replaced the sump pump and it's been working ever since. I would call the same contractor again if I needed work done at my house.

The heat was out upstairs, so I submitted a claim to American Home Shield online. I received an email with an offer for a preventative check-up for the heating system. It was worded a little confusingly because it said any additional problems found in the system would be $75 to fix. So, when the contractor came, they did the check-up but it was an extra work order to look at the upstairs heat which I didn’t know.

I bought the house over a year and a half ago, and it came with buyer's insurance for six months with American Home Shield. When that expired, I renewed for a year. We’ve had great companies come out as well as guys who were communicative, resourceful and who helped. The other claims experiences were wonderful and we were very happy. This is our first bad experience. The heater was getting hot and I could feel the fire come on. The thermostat was set to 80 and it was saying 55. Then, it shut off a minute later. The house wasn’t getting hot at all. I submitted a claim online to American Home Shield and navigating through the website was fine. However, it took AHS a week to get the contractors out.

While doing some work in the house, some faucets were discovered leaking. I submitted a claim with AHS online and it was simple and easy to do. Then the techs showed up to fix the faucets and while they were doing that work, I started the dishwasher and it quit on me. So, I filed a second claim within a day and all my interactions with the contractors were perfect. One time, I've had a bad experience with AHS where the situation was very difficult and it took an abhorrent amount of time to repair. But we worked through it.

My garbage disposal went out so a plumber came and checked it out. It was burned out and he replaced it. Everything's great since then. We've had three different home warranty companies and American Home Shield's the best one we've dealt with. They're far above the others.

Our furnace stopped turning on and the first time I filed the claim, I called and got a voice automated system. I gave them my claim number and they told me they scheduled the appointment. When I had to have the techs come out again, I went to the AHS website which was very streamlined. When you submit a claim, you would get a text message notifying that a claim was submitted. Then, the tech calls you. If you schedule an appointment, they automatically text you and tell you when the appointment is gonna be.

I’m not too happy with AHS. I had a light that needed to be repaired and it took two weeks for the part to come in. I also asked for my garage duct to be fixed and they said that because it plugs into a switch, it was not covered. The claim before that, the guy told me that my floor wasn’t leaking. It just had to be refilled with tile and that cost me money. But the contractors have all been somewhat good. Having a warranty on the property is sometimes good and sometimes bad.

I have two houses that are covered with American Home Shield. One is not my main residence, which is in Phoenix and being that there are renters there, it gets the most activity. My recent claim was for a leaky faucet. The company that went out did a good job and got the faucet fixed. They also noticed a few other issues and made some recommendations. Typically, when I have a claim, I phone them in. I've never had an issue getting a claim set up. However, I've had several bad experiences with the contractors. It's Arizona and it's always in a 110-degree heat when the AC goes out. So, it's a critical situation for everybody. The response time has not been good, but I get that everybody's busy that time of year.

The heater on my AC unit was constantly running and this has been going on for a week. It wouldn’t shut off without having to cut all the power off to the unit itself. I submitted a claim to American Home Shield online and they had an appointment set up for the very next day. It was the quickest turnaround I’ve ever had with them. Usually, the waiting takes three days. The contractor was able to diagnose the problem right away. There was a switch inside the fan blower that shorted and he had a spare part in the van. The heater is working excellently since then.

AHS sent a contractor to come out for our heat and it was working fine. Then about four days later, it stopped working again, so we put in another call to have the contractor come out. Thankfully, we were not obligated to pay another copay since it was already a recurring situation and we appreciated that. We normally submit our claims online and typically, they respond within 30 minutes. The most I've had to wait for someone to come out have been about a couple of days from discussing and that's been pretty good.

I've been with American Home Shield for a good while and I've always been satisfied with the service. This time, I called them to have the box on the fluorescent light that can go out checked. They know the good companies for service. Then they called me and we set up an appointment, and it was the next day or two that the contractor came. He was a pleasant, very nice person, very easy to talk to, and he checked all my fluorescent in the kitchen ‘cause this is a mobile home. I also asked him to check the other place where I have the light which is in the main bathroom, and he checked it all for me. Everything went good and I was pleased with his service.

The top oven wasn’t working and I called it in. The guy came on and repaired something on the computer board. He had to get the part and it took three visits to make it work. He tried to figure out the problem, and he found out and then put the part in. Everything seems to be working fine and we’re happy with the work. American Home Shield provides service, though I hope they'd drop their $100 deductible.

I usually call to submit a claim to American Home Shield so that I know for sure that somebody was taking the information. I get their name and so, I can say, “I spoke to so and so, and this is what we're doing.” Most of the people AHS sends out are okay but some of them are not great. We had a well pump replaced some years ago and the person they sent gave us a hard time. He asked how deep the well was and when I said 300 feet, he said it was too deep and they couldn’t do it. The second one called out and said the same thing. I was thinking what was going on. AHS was reluctant to pay but they did. We also had a stove replaced last year and the people that put it in didn’t know what they were doing. It blew up and our house almost caught on fire. That was pretty bad.

My water heater wasn’t putting out hot water. I submitted a claim online for it to American Home Shield three weeks ago and someone came out, but it started doing the same thing again after about two weeks. I called them for a follow-up and the same guy came out again on Monday and fixed it. So, I'm hoping that it's fixed. I've been with American Home Shield for 13 years, and as long as they keep being professional like they are now, they won't have complaints from me. I have recommended them to friends, too.

I always recommend American Home Shield. I’m one of the owners of a real estate company. I tell all my clients, friends and family that AHS has been fantastic and we are happy that we have the policy. When we had a problem with our garage door opener, my husband called AHS about it. He’s not very computer savvy. The contractors sent were professional and on time. They had an issue with their truck so they delayed the visit one day which no big deal. But they came out when they said they would. Within half an hour, they identified the problem and fixed it. It was something with the motor with the garage door opener. My husband was very happy so they did a great job.

I've had the American Home Shield warranty program since I bought the house last January, and I always forget that. Then something was wrong with the heating AC system and I was like, "Wait, I have a warranty." So I called them and it was very streamlined. The claims process was pretty easy. I talked to a live person and she was very nice. It was funny 'cause she submitted the request, and she told me that the technician would get with me within a few hours to schedule something. But as she was telling me this, there was a number calling in and that was the technician. So, that was pretty fast.

I pay for American Home Shield every month and I did the 125 deductible, which is very reasonable. It covered all my appliances, the heating and air. I recently sent in a claim for a piece for our furnace. They have a guy here in town, and he came out fairly quickly, looked at it, and knew what it was. He filled out the paperwork and he sent it back to American Home Shield the next day, which worked out real well. I checked with American Shield about three or four days later, and they said they were having trouble getting the parts because my furnace is older.

We had several issues with some appliances and with our plumbing. I filed the claim online to American Home Shield and it was 100% excellent. The contractors that came out were really good and we were impressed with their professionalism and the results we got from that. Everything’s great now. Also, American Home Shield did a buyback on our washer. It was extremely generous and we were able to purchase a new appliance with it.

I had an issue with my fridge and I submitted a claim with AHS online. It was easier to do it over the phone because I had to go back and look at the model and all the stuff on the fridge before I could fill out the form online. The tech who came out to work on my fridge figured that it was not defrosting and draining right because there was something plugging up the hole. He defrosted the water line and now it froze again, but he told me how to unfreeze it and that i should do it again. He wasn’t overly friendly but I think it's just a cultural thing because he was middle European and he came off kinda gruff. He was a nice guy but he needs to work on his customer service skills a bit. Other than that, AHS has been pretty good overall. They fixed something else for me before and it saved me quite a bit of having stuff done. They fixed a leak and the guy who did that was great.

Every other call that I make to American Home Shield, I don't get any service. It's worth the money, but it's not a great service. The last claim I submitted to American Home Shield was for our garage door and it ended up not being covered so I had to pay out of my pocket. They covered the opener, but they don't cover the garage door itself, and some of this doesn't make any sense to me. But the contractor was fantastic and I'll recommend him to anybody I know. He told me that my policy covered the opener but not the door. He told me how much it would cost to get the door fixed, so I had it fixed and he did a wonderful job.

My toilet had a stoppage. I called American Home Shield and set the appointment. They dispatched the contractor out in 24 hours and I was told that he was a very nice guy. Since the repair, I haven’t had any other issue.

I submitted a claim with American Home Shield for my heating unit. The furnace would stop after starting and running for only about five or 10 minutes. It continued to do that and the first technician that came out tried everything but couldn’t figure the issue out. I have a Nest Thermostat and it has the ability to reset it. They required that I manually restart the furnace and I was able to do that to stay warm until they could get it fixed. American Home Shield sent out another technician and he was able to solve the problem. It has been working fine and I’m happy about it.

I called American Home Shield to submit a claim for my pool heater. I got contacted by the contractor the same day and I told them what part was the issue. They had to order it then they came out and replaced it. My pool heater has been working great after the service.

Like the title said, shower handle broke off while showering. Contacting AHS for the first time so I called, waited for 45 mins and gave up. I found more info online and made a service request via website, automated system were much more prompt. Next day got a call from the technicians for scheduling the next day. Technician showed up on time but could fix with his tool because shower housing that holds its place will not budge so shower faucet couldn’t replaced that day. Next day got a call from them saying the warranty company will not cover the extra cost since now they need to cut the pipe from the other side of wall to replace that faucet.

I had a phone call from one of their agent at renewal, she gave me a good deal so I took an advantage of it. gave my credit card number for annual premium. Next month I logged in to their website and found out they charged "monthly fee" which I didn't expect, I paid annual premium a month ago, I thought it was just their simple mistake so called them. After total of 2 hours waiting time (had to call them multiple times because they hang up) on the phone one agent answered and seemed to tried to find out what happened, then she said 'you're right we'll refund you in 3-5 business days'.

I purchased a home warranty policy with American Home Shield of California. I did so because the home I had just purchased was 10 years old and I figured some of the appliances might be nearing their end-of-life. In August, we started experiencing problems with our built-in refrigerator so we called AHS and they sent out a 3rd party contractor from Ace Appliance. The contractor determined the electric panel needed to be replaced and ordered the part. Unfortunately, the part was on back order because the model of our KitchenAid refrigerator is no longer made.

It has been six months. I still have a hole in my ceiling from the plumber. It is very difficult to actually speak with someone - long wait times, lots of hold music. As of this date, the issue is still not resolved.

My wife and I appreciate AHS and would not even dream of changing to somebody else. My wife calls AHS on the phone as soon as she can when we have to file a claim. She then finds out what needs to be done and they explain it. And then someone comes and helps us, and there's not a long time lost in it, and we appreciate that so much. We have gotten very good technicians. They're very qualified, capable and licensed.

My dishwasher wasn't working so I contacted AHS. A repairman from Sears had to order parts from the manufacturer. After A MONTH of phone calls to Sears and AHS without EVER receiving the parts they finally agreed to just let me select a new one from their website, so I selected the one they suggested. When it was delivered the installer told me it was incompatible with the brand I had and they left the house with it. I called AHS and told them about the experience and they FINALLY told me they would credit me $375 for a replacement and I could pick it out myself, just send them the receipt HOWEVER they were going to deduct a 25% restocking fee for the dishwasher that "I REJECTED". I fought it and won.

We the AHS customer who’s actually paying for the property or properties warranty monthly or yearly should be heard when we calling with a complaint about these service companies. This can cut down on a lot of negative reviews. And there should be a comment box on the invoice requesting a follow up if repairs are NOT met.

I signed up for service and about 45 days later, my heat pump had issues. AHS told me that I was not a member long enough for service. I was able to wait. In the meantime, I learned that I had a significant leak. I called back 30 days later. They sent out a very unqualified technician from the worst provider in town. The technician only had 3 months experience. He put some soap water around a few areas and could not find a leak although the system was down 2 pounds. He did not use a leak detector and had never heard of them.

Do not use them... Lie about coverage...send inferior service. Cancelled 2 months ago and still sending me email about overdue bill. Had to call again and customer service said it was still active. Terrible company... Try anyone else!

Our water heater wasn’t heating, so we submitted a claim online with AHS which was a very easy process. That was on Friday and the guy came out on Monday afternoon. It was a very quick visit though because the water heater started working again that day. But the tech was great and helpful even though he didn’t do anything. Other than that, AHS has a very easy to set up and they seem to be reasonably priced.

There was a problem with my garbage disposal and I had gone through all the whole troubleshooting that were listed for it and even when I used the switch, it would stop like it wasn't registering anything with it. So, I called American Home Shield and they were very friendly, understanding and helpful. They sent a plumber out and it took him about two seconds. He told me that there was a little thing underneath and that I could use a little hex wrench. He just twisted the thing clockwise once and it started working. No one told me to do that before they sent anybody out though and I spent $100 for a two-second call, which some troubleshooting could've been done from them before I had to spend $100. Still, AHS is worth the price and I've recommended the company to others.

We had some uneven distribution of heat in the house. In one area of the house, we didn’t seem to be getting any air coming out of the vent. We submitted the claim online to American Home Shield. The contractor was very professional, did well and explained things very nicely. It's just nice to know that they knew what they needed to do. We have been using American Home Shield just this year and they’re doing a really good job. It's easy to get on the computer, put in what the issue is, and then be able to get somebody to come out and respond. It is a good system and it works out.

I’ve been with American Home Shield for over a year. There has been a couple of times that I've had issues and they were just spot-on, they took care of it. One time, a contractor came out about my heater not working and said that AHS wouldn’t cover any of it. He tried to sell me a whole new air conditioner system and a new furnace. I contacted AHS and told them what happened and I filed a complaint ‘cause they ended up sending another contractor out, who said it was just my thermostat and a blown fuse. The contractor fixed it within an hour and he was great. AHS was right on it and also refunded my $125 fee because of the issues.

The refrigerator decided to die on me and American Home Shield contracted with Active Appliance Services. They came out and it was not the best experience. It was working intermittently. That was the problem. Also, the tech and the whole company was rude. When I made calls to them, they hang up the phone and it was a really bad experience. I escalated it on within American Home Shield. I had to go through one of our contacts in American Home Shield to get to that problem resolution area. They contracted in Magic Appliance that was more delightful to work with and they were able to resolve the issue.

We've had two small incidents and both of them have been handled successfully by American Home Shield. We've also been pleased with it. The man who came for the dryer repair was very nice and thorough. He took the dryer apart and put in a new thermostat and the dryer is working. I submitted a claim for that with AHS online. Their website is good and it works well.

We had our oven repaired and the vendor that American Home Shield sent was fine. He did a good job. He came back and adjusted things when they weren’t quite right. However, I've had three claims now and it just seemed to be getting through. When we had an air conditioner replaced this summer, it took two and a half weeks. They had a vendor that we weren’t satisfied with but they were able to switch to a local vendor eventually who finally repaired it. Also, getting calls into the system was so difficult. Once we get through and a vendor gets assigned, it seemed to go well but especially on a weekend, it's impossible to get through without being on hold for almost an hour.

I wish American Home Shield, like other companies out there, has their own licensed people that do the job. I'm upset with the fact that they have to subcontract everything out. It’s a problem when their contractors don't call the customer back and they don't report to the customer on the findings or the completion. And it has happened to me before that a contractor never even called me for an appointment. Now, I have leak, and I'm at the mercy of the company that AHS contacted to contact me.

I was having power problems and I needed an electrician here. I spoke to a rep at American Home Shield and they called an electrician then they called me to make the date. I called on Friday and the contractor finally came on a Saturday. He came at 5 o'clock. The guy had been working all day. He looked at my box and said what was wrong. He switched all the little things and the power was on. He was great. Everything has been operating well since then. We've been with American Home Shield for two years now and I feel very good that I have this insurance on my things here.

I have used American Home Shield before and I was happy with them. Recently, there was leaking going on in my neighbor’s garage and that is below my restroom. I submitted a claim online. It was my first time using it and it was very easy to use. The time frame from dispatching and getting a contractor out was pretty quick. It was less than five days. The contractor who came out to service was from High Priority Plumbing and I had a positive interaction with him.

I went online and then reported to American Home Shield I needed the service for my water heater and AHS sent out a plumber. It was excellent with the contractor, customer-service-wise. They gave me choices on what I could do as far as types of issue that I might have. Also, I was thinking about putting a tankless water heater and I wanted to find out what was my option with that. They did an estimate and gave me the code and everything was easy. I would highly recommend AHS. I've had them for five years now and it has gone pretty well for me.

I have an American Home Shield app and I file claims through there. It is really easy to use and it has all my information so everytime I click on something, there’s a dropdown and I simply select on there. Then, I give a brief description of what the issue is and once done, someone calls within a day or so. We finish up on whatever information they need and they would schedule someone to come out.

I usually submit claims through the technician. If it's something that they can fix when they're here, it's just done then they put in the claim with American Home Shield. Most recently, our microwave was making a humming sound and sparking. When the technician came out, he said that it was normal mechanical failure and that at some point, it must have arced. Behind the inside panel, there's a burn mark where the metal melted. He said that the microwave is a fire hazard now and he told us not to use it until the claim process.

I had a claim where I had somebody come out and take a look at plumbing, and then another claim where I had somebody come and take a look at duct work. I filed the claims over chat, and it was easy and pretty quick. I had a good experience on both of the contractors. They were really professional and really knowledgeable. The issues were all fixed. Everything was pretty easy to come out when we dealt with American Home Shield. When I was talking to the tech, she mentioned some caveats on the things that were and weren’t covered. But whenever the techs come out, they don't have any of these issues obviously pop up.

I've had issues with American Home Shield before. This all started back in 2013. We had a leak in our house and they sent over a plumber, who said that his best guess was that the leak was coming from the shower pan. But I told him that it was coming from under the floor 'cause it was coming up through the ground in the tile. So, he was wrong.

I've been very happy with American Home Shield. We had a problem with our heater. The heating unit went out. I put in the request online and they sent a reply back to me very quickly about who they had assigned it to. I put in the request on a Saturday and that following Monday the company contacted me and came out within 30 minutes of when they told me they would be there. I told the contractor what was wrong and he went up into the attic and diagnosed what the problem was. The igniter had gone bad. He then went back to his truck, got a replacement and installed it. He was finished within an hour and we have heat now.

We had some problems with some lighting in our house. I submitted a claim over the phone with AHS and the person I talked to was good. They sent out Bryce Electric and their tech was fantastic. He was quick and he knew what he was doing. He also listened to whatever we had to say. We had two issues, one in the bathroom closet and one in the kitchen, and he just went ahead and took care of them, then he was out the door. Everything has been working great since the repairs and we like AHS very much.

I called American Home Shield, sat on the phone for over an hour and they picked up. I was talking to them, and then they put me on hold. It somehow disconnected me and nobody ever called me back. My husband called, sat on hold for an hour, and then the call disconnected. Our HVAC died and the only way I've been able to get a hold of American Home Shield is over the internet. We have had people out about three times and the first contractor that was sent out showed up almost two hours after the three-hour window they requested we'd be at home for. We were out of town and by that point, the people we had at the house already left.

One of our homes had a refrigerator go out so we turned it in. American Home Shield sent Sears to do the work and the contractor was awesome and did a good job. However, the lag time between the time we turned it in and when the service actually came was a little slow as it took a little over a week. I didn’t hear back from them after the service agent turned in his report so I had to call after the service call. They called me back and right after a little bit, we were able to come to a resolution. They gave us the money less the deductible to replace the refrigerator and so far, so good.

I had an excellent experience with American Home Shield. My washing machine stopped draining and I submitted the claim online from my app. It was quick and easy. An appointment was set and the tech they sent showed up on a Friday. On the app, I took a picture and put in my model number and the kind of washing machine. So, AHS detailed my tech to the product that I had. He knew exactly what was wrong with my washer when he came in. He was on time, very professional and courteous. He tore the machine down and looked at it. He had to get the part and got the part on Saturday but was back at my house on Monday. I was back up and running. He even cleaned my washing machine's little holes that had a little clog in it from soap buildup. Thereafter, I got his card because if my washer goes out again, I want AHS to send the same person out.

When I came home, my furnace wasn't working. I tinkered with it and it started back up, but when I came home the next night, it was out again and it didn't fire back up. I called American Home Shield and filed a claim, and I waited until I got a representative. I had someone call but they never showed. AHS said they were backed up 'cause it was very cold. I asked them if they could get someone else, so they went with a different company. The contractor came out the next day and determined what the issue was. They ordered the part and said it would take two days.

Last November 20, I called for a service and American Home Shield sent Royal Air to come to my apartment to check my heater. On the first day, the tech stayed for an hour but he couldn't do anything. He told me somebody would come later, but until 5:00 in the afternoon, nobody came. Then my friend called again and the next day, somebody came. I was very unhappy and I complained all the time why I had to do this.

There were a few plumbing issues that I was trying to get resolved and it was frustrating that they sent out a plumber from one company but he did not resolve it. AHS sent him back and he still didn't resolve it. Then, we had an issue with another toilet but AHS wouldn't let the plumber address that. Instead, I had to submit another claim. I assumed they would send the same guy that had been coming but they switched companies on me. I just had that company do everything, and they took care of it. It made me think why they sent the first guy when he has not resolved the first issue two times. AHS should stay consistent with the companies that they send out. Plus, I paid $75 every time they came. I've had a plumber out three or four times, and I paid that $75 fee the same number of times.

I've called American Home Shield to file a claim for a plumbing issue on my toilet. The plumbing company that was sent out was good. The only thing I don’t like was that every time I call AHS, I have to pay a $75 fee. Other than that, they have good customer service.

We had a number of appliances that weren’t working properly and were breaking down so AHS had a service technician come out and look at them. We had two different rounds of ordering parts, and a couple of the appliances have been replaced, and a couple are still in process. Submitting the claim is really easy. You just get online, log into your account and submit a claim using the online web form. It's not super detailed. You're just kind of putting your claim up to four items on one claim, and then the dispatch sends you a text confirming that you've put in a claim, and then within 24 hours, the service contractor contacts you. They would ask for more information then make an appointment to send out a tech to look at your items.

I called American Home Shield due to a leak in the garbage disposal at the bottom. We've been here 17 years and then all of a sudden, it's been leaking a little bit. It kept leaking more and more and finally, we had a pan underneath it. American Home Shield told me they would get somebody out the following day. It was outstanding how their rep did the communication, the clarity of it, and their willingness to find somebody that would come right out. And the contractor was also fantastic. He was great-mannered, with good form and was well-informed about all the situations we were asking about. He brought the part that they had pre-ordered because that was a possibility. So, in about 30 minutes, he was finished. We got a new garbage disposal and things have been superb since. We also had a concern about a faucet that we wanted to change, and I took the guy's recommendation and it was absolutely perfect. We appreciated his attitude.

The contractor came out to fix my oven. It was giving me an error code. AHS called me once they found out that the replacement part was no longer available. The manufacturer doesn’t make it anymore. AHS told me that they could either give me so much money for it or they would send it in for replacement. They ended up taking the part and rebuilding it. Once they got the part, it took about five before it could be installed into my oven. The contractors were good though.

We had a leak in our kitchen sink and it took quite a bit of work to be fixed. I went online to submit a claim with American Home Shield which was very simple and easy to do. The following day, I was in contact with the contractor. The plumber sent out was at the top of his craft. He was excellent and I highly recommend him. I was impressed with his knowledge, experience and dedication in getting the job done. He did a very good job. AHS also did fine and I’m very pleased with them. I’ve recommended them to many of our acquaintances.

Since we moved in, our washer was making a loud warning noise whenever we started it up, and its dryer also stopped. The belt had burned through the pulley because the bearing was not spinning. I submitted a claim over the phone and the experience was good. It's a lot easier to do things over the phone and I like to deal with a person 'cause I can talk to them and explain things. With the automated voice person, it's harder to explain what's going on.

I made an initial request for service on my heating unit on 11/16. Someone showed up a few days later and stated that the United needed a part. That was the last I heard from anyone about it. Today, 12/06 I called American Home Shield and asked what happened to the repair. The associate didn't have much in the way of explanation but said they'd try contacting a different service company. I was put on hold for 20 minutes to hear that load of bull. Meantime, I have no heat.

AHS assigned a specialist to work with me in getting a contractor to come to complete my mom's faucet repair. I appreciate the follow-up calls and his assistance getting this repair finally completed. The serviceman had to make 2 trips to the house, separate days, however he was very professional and took the necessary time to fix the faucet, and made sure everything was working well. I appreciate Ken's support on behalf of AHS and Scott's work on behalf of IGD Plumbing. Outstanding Service Gentlemen!!!

American Home Shield sent Hartman Plumbing Services to fix my water heater. They showed up and said they couldn't fix it because they needed a bracket to replace the element and said they would be back the next day to fix it. First of all, a bracket has nothing to with replacing an element. They just screw in. Second, they never showed up to fix it. They apparently only take voicemails so I left a voicemail asking them what the deal is. Never got a response and they never showed up. Stay away from this plumber. They are incompetent and totally unreliable. American Home Shield didn't do anything about it either. I ended up fixing the water heater myself.

Let me first say that I acquired this warranty by switching escrow companies at the last minute and it has truly been worthless. I've tried to put in 3 claims now and to be totally fair, my last claim was partially my fault. I took advantage of their promotion to pay $75 and get a furnace check-up and had to cancel my appt at the last minute so AHS would not refund the $75 I pay. However this happened after previously trying to put in multiple claims for my plumbing. That was a nightmare filled with claim operators purposefully leaving out key information about my reported claims, REALLY long hold times just to get someone on the phone, and useless supervisor escalations only to be given a vague and inaccurate rejection of my claim because the company tries to reject its responsibility. Take your business elsewhere or save your money.

I had been with AHS for many years. Not only do they raise their rates if you have a claim but they stop covering items without telling you. Many of their contractors are the bottom of the barrel. AHS use to be a great company and I have sent many referrals but that has completely changed. It is VERY difficult to get problems resolved. Time and time again the contractors don't finish the job but say they have to get paid. There are multiple reasons why I stopped using AHS but when they continue to confirm they don't care about long term customers, it's time to move. Do a little research and you will find there are better companies that cost less and have lower deductibles.

Our washing machine wouldn’t start or function at all and I filed a claim for it at the American Home Shield website. Navigating the website was pretty convenient. It was easy to understand and it was easy to go through the prompts. Then, it took about five days from when I submitted the claim to when the contractors came in and did the work. The contractors were friendly, professional and they took care of the issue and it only took that one visit and the washing machine was up and running. All in all, I’ve enjoyed the warranty. We had it before when we bought the house initially and since then, we’ve used it. It's worth having and I would definitely recommend it.

American Home Shield has always helped me with whatever I need to have done in my home. The only thing is that it takes a while to get through to them on the phone. But once we get through, they're very nice and they take care of whatever needs to be done efficiently. They handle everything really well. I recently called them about my dishwasher and the reps that I spoke with were very polite, professional and helpful. They sent out Dirt Cheap Appliance Repair, and Antoine did an awesome job of fixing my dishwasher. He had to order a motor for the dishwasher and then come back to put it in. I haven't used the dishwasher since but he checked it and everything appeared to be good. He also worked on my ice maker before that and fixed it. AHS is doing a good job.

My dishwasher was messed up and I filed a claim with American Home Shield over the phone. The tech whom they sent took the dishwasher apart and had to order parts. Thereafter, he put the parts on but then, the machine started being messed up again, so he had to come back out. Still, everything has been great since then. One of our appliances though was a couple of days over the allotted time for somebody to come back, which is 60 days, and we ended up having to pay another service fee. Sometimes when they put new parts on, it takes longer for it to get oiled up and get used enough to possibly have a problem again. If they've put in new parts, they should give it a little bit longer time. Also, it'd be nice if I could à la carte pick things in my package. I had to buy a bunch of stuff I’m not gonna use in order to cover certain things. Other than those issues, AHS is great for people as long as it's something they'll use.

I was having plumbing issues with my toilet and faucet and an electrical issue with my doorbell. I went online and filed a claim with American Home Shield and I got a response from them within 24 hours. The contractors then came and they were both great with regard to their personality, professionalism, and knowledge of the problem and solution. They fixed my doorbell, toilet, and sink in one day.

I called American Home Shield four times and I requested service for the furnace. The lady rep who talked with me two weeks ago told me that rust is covered by my insurance. But when the technician came to check, he said it wasn't covered. My insurance only covers it if it's rust and the unit is not working. But with my furnace, everything is working normally and the only problem is the rust. There was a lot of rust though.

Everybody is always pleasant and takes care of business quickly when I call AHS. When I set up a ticket, they always have somebody to call me within three days. The contractors have been great. They come in and fix the problem quickly. Plus, they are always nice and polite. They make sure everything is working properly before they leave. Recently, the toilet and the faucet were leaking. But everything has been working great since the repair.

I called American Home Shield for my washer that was making a noise, and for the refrigerator that just stopped working. Submitting claims for those went well, although it was not a simple process because AHS puts me on hold for quite a while whenever I call. This time, I stayed on the phone for 11 minutes but hold times can range up to 30 minutes. And then, they call me back.

The handle on my stove broke three months ago, but we were not sure we wanted to file a claim. But then, the display on the stove started acting out too, so we decided to file a claim. We did it online because it was faster. The AHS reps as well as the contractors have been very professional and nice. When the contractors first came, they assessed the problem and they told us they were going to check with AHS to see what they were gonna do. It was during the holiday, so I didn’t hear from them. And on Tuesday, after Thanksgiving, I called the provider directly and find out what was going on. They said they had ordered the parts, and they were waiting on parts. They also said that they were gonna be receiving the part within the next day. I got a call the next morning that the part was in, and they came the next afternoon. So far, we have not had any bad experience with AHS. Everything has been positive.

I've had an awesome experience with American Home Shield. I call in my claims and the contractors they have sent out have been fabulous. They have been so polite, nice. and incredible and they take care of the problem in a minute. It's very incredible and I've been so pleased with their service. Once, I had a claim for my bathroom toilet that was continually running. The guy fixed it in a minute and I loved it.

I submitted a claim with American Home Shield online and the site was easy to use. However, calling in wasn’t so pleasant. There had been three times when I had to wait on hold for 30 minutes, and I don’t have the patience for that. That was in the heat of the summer last year. I was gonna cancel my membership but I thought that I didn’t have that many things left that could go wrong, so I kept it. And I’m glad I did because I had to replace my filtration system and it cost me $125. The guy that did it was fantastic. He came out right away and got it done in a couple of days.

The upstairs bathroom was leaking and I submitted a claim to American Home Shield on their website. It took three days to get the first contractor out and then, he refused to work. He wasn't interested in fixing it and so, he said that it was a lot bigger job than it actually was compared to what the other plumbers have said. AHS got me on schedule with a different contractor and it took a week to get him out. It was an aggravating experience with American Home Shield. The contractors did not like the repair and they outright refused the claim even though there was no avoiding it. They said that for them it qualified as a modification, so they were not obligated to cover the repair. So, I ended up getting a different plumber out there and just pay them out of pocket. It was the worst claim experience by far.

My gas heater was working intermittently. Sometimes it was blowing cold air and sometimes it wasn't coming on. Then, it would work one day but did not work at night. I submitted a claim with American Home Shield late Saturday and I wanted somebody to be there at the time when I wasn't working, which was Monday. I thought somebody would show up on Monday but they were booked and nobody showed up. The first thing I did in the morning that Monday was to call American Home Shield and I was on the phone over two hours. I never had a chance to talk to anybody. They put on the music then forgot about me. It was horrible. But when I file a claim with American Home Shield on the computer, I just put the information and it would be great.

For more than three years, I've been with American Home Shield and any time I call on them, they make sure they are there and they answer me. They have excellent reps who always solve my problem. In fact, I called them when the lights in my microwave started flickering. The extension just went off and the microwave stopped working. This was last week. American Home Shield's contractors also do a great job all the time too. Each and every one of them that came to the house, made sure their job was done.

I ended up in a situation where I own four houses, and I couldn't maintain them so I took out these insurance policies. Within three months, my air conditioner went out and I got it fixed. I submitted a claim for it online at American Home Shield and I got a response to the email within 24 hours, but the contractor took a couple of days to get here. When they came, the first guy couldn't fix it and he needed somebody else. The other person had a medical situation in his family so it took 10 days to get it fixed. But they were very nice and professional, and the air conditioner has been operating fine since then. I've been enjoying the AHS warranty and I've recommended it. I've only used it one time, but it gives me a little bit of peace of mind and feel a little security since I have four houses that I'm trying to keep up.

There was something wrong with our hot water heater and normally, if a person doesn’t get out right away, I call back American Home Shield and get another provider. So, I’ve never had a problem. A rep came from Ray’s Plumbing and he fixed it. However, I had a problem with one contractor in New Orleans on the very first claim I made. The guy walked through the house and said he didn’t have any of the things he needs. He left. I called AHS immediately and they tried to charge $75. They kept resolving it, but then I kept getting a bill. I called the owner of that company and the guy quit work that same day. I’ve had the policy on some of my existing houses for over 10 years. I like AHS and I like to keep them. People think I’m crazy and then, when they have a big problem, I’m like, “Hey, you should've kept that home warranty.”

We needed to do some renovation work, and the guys that looked at the heating plate under my home figured that a pipe was cracked. They said I needed to get it fixed, and since I didn’t know one way or the other, I called American Home Shield. I was very pleased with the person that came out. He was very thorough, and after he checked, it turned out there was nothing wrong. It was just the outer coating of the pipe that had a couple of cracks. I still got charged a fee though, so I was disappointed by that. Another thing is that it takes a long time to get through to AHS. That’s not good when it comes to trying to get something done and being nervous about it. But I discovered if you call them at about 5:00 in the morning, you might get lucky.

We had a heating systems check on a house that we bought last June and the people did a great job. When I submitted that claim to AHS, I got an email saying that the service that would be provided would be covered. So, I went ahead and submitted the request. The contractor that was sent out was very informative and knew his business well. He also gave us some helpful hints for continued maintenance and how it's done. So far, our experience with AHS has been positive.

My washing machine was rattling and making a bunch of noise and I thought it was just that the load was unbalanced. I tried to fix that several times but couldn’t, so I thought of getting some help from American Home Shield. The tech that was sent out to take care of it was fabulous. It turned out that my load was unbalanced and the tech gave me some tips on how to avoid that and why it was unbalanced this time. He was wonderful and I would use the contractor again.

I had a leak under my sink. I called American Home Shield to submit a claim and the rep I dealt with was good. I had to call the company that was assigned to my claim within 48 hours, since it was supposed to be with 24, but as soon as I did that, they set up a date for the next day. Randy came and he was nice. He knew what he was supposed to do and he made sure he showed everything to me. He fixed the issue and he let me know when he was done. He also showed me how to change and fix something if it came loose on the filter.

American Home Shield is awesome. Their contractors get the job done, and most of them are a little bit better than the others. I recently made a claim for our faucets, and they're performing fine since the repair. We recommend AHS.

My shower was all backed up so I filed a claim with AHS and it took about three days for the contractor to come out. He was really good. He went through the whole process and told me what he might find and what he might not find. What the issue could be and what it couldn’t be. He also made a complete, humongous mess all over my house, but before he left, he cleaned it up. Everything has been operating really well since then. Having the AHS is valuable. They cover everything and I don’t have to worry about anything. I’ve referred neighbors to AHS.

The contractor that came out identified the problem with my downstairs furnace and solved the issue. They were very good and courteous as well as careful, considerate, and prompt. Their quality of work was good and I’m happy about how everything happened. Also, the Home Shield rep I spoke with was very good. They were helpful, to the point and expeditious in getting someone to help me, and I appreciated all of that.

The problem with American Home Shield is that it seems like sometimes they don't give the consumer all the information that they need. With my pool, I have three pumps. When I got my insurance, I had everything insured, including all the pumps. Most recently, they were telling me that my water feature pump is not covered. I said to them, "If it's not covered, why didn't you guys mention that to me when it was time to renew?" They don't do that. It's an omission thing with them where they may know something and don't wanna tell you what you can and cannot do, and that got me upset. They need to have people on the line who can tell me, "You don't have this piece insured. Maybe you wanna get it done." And then I can make a decision if I wanna pay the extra money or not. They need to be a little more assertive in taking care of their customer.

There was water in my basement and AHS had a plumber come out. He was very professional. He knew what the issue was. It was a problem with the strainer basket under the kitchen sink and he took care of it. It was quick and easy. I do the claims online and they usually have a contractor call me within a couple of hours. AHS provides great service. I'm truly happy that I went with them.

American Home Shield is very reactive when I'm having an issue. Submitting a claim with them through the internet is excellent. In no sooner than when I push the button, I've already got the contact of who’s gonna come out. I had no water pressure coming out and the contractor that AHS sent came right out the very next morning and was very efficient. They said there was a bad spigot diverter that they found so they adjusted the water pressure and fixed the problem. Everything is working great now.

I was trying to use the garbage disposal on Thanksgiving night. It had an automatic thing and had turned itself off. The water was also backing up into the dishwasher and was leaking so I made a request to American Home Shield online for technicians to come and check it out. I was told the name of the plumbing company and when they would be at. Then, the plumbing company called and made an appointment.

I had a plumbing issue and when I filed a claim online with AHS, their website was excellent. The contractor that came out and did the work was also excellent in their response time as well as in the service they did. They got the job done pretty quickly and finished in less than an hour. Now everything is perfect and working back as normal.

We’ve been with American Home Shield for three years and I have called them five times. Right after the phone call, not even by the end of the day, since I always call in the morning, I would get a call from whoever is gonna be coming out. It was excellent and great. The contractors came early. They let me know when they were on their way and they got here quickly. They were very knowledgeable and answered questions. As they were fixing, I was wondering how and why the things happened. They were quick to let me know and nice about that. I haven’t had any problems. We renewed every year, so we had no complaints.

We recently contacted AHS as we were left with no hot water as Water Heater needed to be replaced. After contacting AHS, they stated we needed to pay the $100 to have tech out or pay later. After tech reviewed that a new water heater was needed, AHS contacted me stating we had to pay out of pocket an additional $695.00!!! What? What is the need of home warranty if it's going to cost us homeowners ALL THIS money when something unexpected happens?

On the 12th of November we put in for a service call for our washing machine. Response time was fine and a service tech came out in the 13th and we were quickly told and sent an email that AHS had agreed to replace the machine. On the 14th we went to Lowe’s and purchased a new washer. I sent the receipt by email to the designated email address immediately after the purchase. On the 23rd I spoke with a representative to confirm that AHS had received the email receipt, and was told they had and that it was in process.

It took three attempted calls to get to a customer service representative. The first attempt after 20 minutes on hold, hung up. The second attempt after 30 minutes on hold, got a gentleman and then got disconnected after he verified my contact number, he didn't call me back. The third attempt I was on the call for over an hour total after holding for 30 minutes to then get transferred and hold for another 15 minutes. The rep Tamara was very rude and stated she could not help me cancel my account. She said she would have the last rep call me back tomorrow since she was gone for the day. Then she stated that there was no supervisor available. She said I have to wait for 24-48 hours to get a call back from her supervisor as she has to place a request. Wow I have never called a major company where there are no supervisors working? Will now wait for 2 days to see if I get a return call.

I'm going to renew my term with American Home Shield. When I had an AC failure, they had a very user-friendly site when I filed my claim. I had no problem with their site but maybe AHS could include on there an update on the status of the person who is supposed to come out to do the fix. Other than that, the contractor who came was very friendly and knowledgeable. This was the second time I had seen the contractor and it was very easy doing an interaction. A part had to be ordered so he had to come back. It was within 24 hours, though. Now, the AC is going fine and I've had no issues with it since.

I never had a problem filing claims with AHS. I call the number, tell somebody to send somebody to look at it and fix it. The contractors come pretty fast, like within the same day usually. The contractors are flexible with their appointments and work around your schedule. They're also knowledgeable about what they're doing. A couple of other times, they had to order some parts. But the last time they fixed everything the same day.

I submitted my claim over the phone for my heater, and the American Home Shield rep that I dealt with took care of it right away. When the tech came out to fix my heater, he was extremely quick. I was going out of town and he came on the day I was leaving, so it worked out. He knew what he was doing. He was efficient, very professional, and took care of business. It went very smoothly, and my heater has been working real good since then.

I had a leak in the downstairs bathroom shower. I submitted a claim to American Home Shield and they sent out a plumber. The plumber discovered that it was below my shower and that the seal in my shower drain was not sealed down underneath. So the plumber sealed it then he went down and tore out some of that sealing down there to make sure the leak had stopped. Then, AHS sent another group to come and patch the sealing. They did a great job of puttying it and I was very pleased with the whole thing.

The house has plumbing leaks and electrical problem that I wanted somebody to come out for, but I was not contacted for the electrical repair. I called American Home Shield and told them that, and they said they would reach out to the contractor but I still hadn't heard from them. But one of the contractors for the plumbing was ready to come the very next day. I wasn’t ready because I had surgery that day but nonetheless, when I put the claims in on a Wednesday, all the work for the plumbing was taken care of the following Monday. The contractors that showed up were also great.

Booking an appointment online with American Home Shield was easier than calling. The service that I received from Airmax was good, but what I recently wanted to do wasn’t covered so I didn’t go through the claim.

I had a claim to American Home Shield about two weeks ago and I usually call them. They were very expeditious in getting somebody to come out two days later. The rep who came out was okay but there were some inappropriate interactions. In reference to just sticking with the business, the tech started asking some personal questions and it made me feel very uneasy. I live at home alone and the company that came out is on my lookout. If it ever happened again, we will take a different company. Nevertheless, he finished the job and did what he needed to do. It was great because we didn't have hot water for three days.

Everything's great with AHS. My heater was making a lot of noise, and it was not putting out heat so I called AHS. The tech they sent was nice and he fixed the heater. They also had someone come out to fix the leak that I had in my plumbing, and that was great. I'm enjoying. I like the company and I'm planning to renew the warranty in July when it's due again.

I had an issue with my fridge. I called American Home Shield and they sent Sears out to my house. However, the techs didn’t do it right, they didn’t fix it. So, over the course, from September until last week, Sears was at my home around nine times. They sent different technicians and everybody had a different issue. One guy walked in my house and said, “It’s this,” and went outside and got a steam tool and steamed out the back of the refrigerator. The next guy came and it was something else. Another guy came and it also was something else. One guy also said that he needed to order me some parts, and he did. The parts came, but they were the wrong parts, and it was another week.

We thought that something was wrong with the heater but we weren't sure, so we called American Home Shield to get it checked. It took close to an hour to get through to make the call to talk to somebody. We kept calling and we would get put on hold. It was terrible. I had two phones and a computer turned on trying to get through to them. When I finally got to them, I told them what I wanted and they set me up for a contractor to come out and check our heater. The rep told us the contractor would be here at 12 o’clock but at 1 o’clock, nobody has shown up and no one has called us. We were just sitting here waiting.

The gas furnace wasn’t working. Once it got below the temperature needs, the heat of the furnace was not kicking on. I filed my claim to AHS through the internet and navigating through it was a simple process. It took about three days for the contractors to be out and they were cordial. I know the theory of having a home warranty compared to calling a service directly. I know that the warranty is gonna be pushing to fix the problem instead of replacing the part. What happened was the tech came out and he fixed the issue. Then before he left, I wanted to make sure if there is a part that needed to be replaced as I know sometimes it takes time to get parts or he's just fixing it because he has to. I have two young children in the house, it’s winter, and it’s my furnace.

Our sewer backed up and AHS sent a contractor who looked at the sewer and addressed it. They scoped it and found there was a blockage outside of our slab. We had some extensive work done and it was not covered by AHS. Nevertheless, everybody from On Time Plumbing has done an amazing job. Also, we've used AHS twice now on this house and once on our other house. They've addressed the problem in a timely manner. I have found everyone out of AHS to be very polite. We have had a good experience with them and have had a fast turnaround on getting people out. We've been very pleased with them.

I had recessed light fixtures that were burned out or not wired as the wiring was burned. I submitted a claim with American Home Shield online for that and navigating through their website was fairly intuitive and there wasn’t anything that I found confusing. I got a phone call the next day, and then based on the contractor's availability, Joseph took two weeks to come out here. I had a really good interaction with him. He was very friendly, approachable, knowledgeable and seemed to know what the issue was. Since the repair, everything has been fine. The home warranty helped me out of a couple situations and having to not think about who to go to for help. Other people could take a look at AHS and investigate whether it’s something that they would recommend.

My dryer quit working. I submitted a claim to American Home Shield online and I didn't hear anything from the person within 24 hours so I called AHS to get a telephone number for these people then I called the people they assigned it to, made an appointment, and had them come. The man came within three days and he was very polite, respectful, and professional. There was a sock stuck in the motor of the dryer, he resolved the issue and the dryer is working fine now. So far so good and we love American Home Shield.

The heating portion of my air conditioner stopped working. I submitted a claim to American Home Shield online and it went like clockwork. They immediately texted me saying that someone will get back to me and schedule an appointment. Within 30 minutes, the contractor called me and set up an appointment. The appointment was for a 24-hour period, which worked out really well. The contractor that came out knew what he was doing and fixed the problem within five minutes. American Home Shield did what they said they would do and I'd recommend them to a friend.

Our furnace was not working, so we didn’t have any heat. I went to American Home Shield's page and submitted them the claim. The same day I got information about the contractor, and it was the contractor that I had a bad experience with in the past. I made a phone call, and AHS was able to get it to a different contractor. The contractor that came out was good. They checked it out, diagnosed the problem, got the authorization to get the part, ordered the part, got it and sent somebody out to install it. To get the problem fixed, it took a week and a half ‘cause it was over the holidays and things were a little bit delayed. American Home Shield has been very helpful and I've been very satisfied with my experience with them.

The tool that American Home Shield has is really nice because if you're somebody like me who sits at a computer all day and couldn't be on the phone during regular work hours, it would only take about three minutes to submit a claim. Recently, I had two claims. One was because I didn’t have water or heat for four days. I also had a plumber about a month ago that did some work. He did fine, but he didn’t check all of the parts of the drain assembly before he said he was done. The next morning, I woke up and the area underneath the kitchen sink was soaking wet in the floor. So I called American Home Shield first and they let the plumber know. Then, the contractor sent out a guy from their shop and got it fixed. Nevertheless, my experience was still good. They contractors have been great and professional, and they've always told me what was going on.

My heater wasn't working and we called American Home Shield who got a service contractor to call me back the next day. The technician that came was very professional, did what had to be done, and solved the problem. A part had to be replaced with my heater and it had been working fine since the repair. American Home Shield is a very good company. I call them up, they ask what the problem is, they look it up, and then have somebody get in touch with me faster than I ever expected. Somebody's here, either the next day or the day after, and they get the job done. It's a pleasure to find a company that can get things done, says what they're gonna go and does it.

We had a water leak in the kitchen and I submitted a claim to American Home Shield online. Their website is very helpful and user-friendly. The contractor called me within 24 hours. They came in, found the leak and fixed it. They were very professional. Everything has been operating very well since the repair. American Home Shield responded on time, set the time and did a good job. I am very satisfied with my experience with them. Having a warranty is helpful and if one of my neighbors asked about American Home Shield, I'd tell them to use them.

My experience with American Home Shield has generally been good. We typically submit claims over the phone and my wife does it most of the time. The procedure has been simple. We still have one claim going on, though. Somebody came out to repair our washing machine but couldn't, and said it was dead. AHS gave us a credit for the purchase of a new machine, which we selected one, and this got going 30 days ago. When the guys came to deliver the unit, they said the cold water valve in the wall was inoperable and that their company policy is to shut off the water, install the machine and turn it back on.

I filed two claims with American Home Shield within a two-week period of time. I got charged a total of $200 and nothing got fixed both times. We had a plumbing issue and the plumber came out. He told me that it was something that wasn’t covered under American Home Shield with my shower so I had to fix it myself, but I still had to pay the $100 deductible for him coming out. My heater went out next and I had to go outside of AHS. I had to call my solar panel company and I paid their technician to come out and fix my ecobee system, which was just a simple download. The guy from AHS said he couldn’t touch it because he was not the one who installed it. I called AHS and asked them if funds were still gonna be deducted from me and they said yes just because the gentlemen had been out to my house.

Our 12-year old dryer wouldn't start so I submitted a claim with American Home Shield. It was all done on the computer and it was very easy but the company that they called do not handle that make of dryer. So, I had to call them back and they got another company right away. The guy was in and out of the house in 10 minutes. He was from the same company that was here about a year ago for our washing machine, not the same gentleman though. We also had a guy for the furnace safety check where he checked connections and for the $75, I thought he would be doing more. But he was here and he checked it out. Everything was fine. We had both of these done within days of each other. Everyone that AHS has sent out seems knowledgeable and very efficient. I'm very happy with it and I would recommend AHS.

The experience has been good with the contractors that AHS has sent out. I submitted a claim online to American Home Shield when we had a leaky toilet. The website worked for me and when I put the request in, I received back from them in less than an hour that they made an appointment. The contractor showed up right at the beginning of the range of time he said he was gonna be there. He was there for less than an hour and had the repair made. Since then, there has been no leaks.

We have a microwave and an oven combination unit and I had an issue with each one. With the oven bottom part, there was like a glue that was dripping between the glass. So it was something I didn't feel comfortable taking apart. And the other was with the microwave. When I turn it on, it would make a loud rumble noise. I filed a claim to American Home Shield online. They have a simple website wherein I'd just put in the information and American Home Shield would text me back right away. And then somebody would call me in a short period of time. The only time I had to speak with a claims agent was when we had a problem with the air conditioning unit. We were going back and forth about what was covered and what was not. The same thing happened with our pool heater but that was resolved.

I usually file my claims with American Home Shield online and it has been fairly easy. The contractors they send are also good. I've never had any problems with the contractors. I had a leaky faucet and they took care of it.

I submitted a claim for my furnace with American Home Shield on the phone. I spoke with a live person and he was good. The contractor was good too and did what they had to do. It took three to four days between their first and second visit since they had to order a part. It was a little uncomfortable because I didn't have heat, but it worked out because I always have two back-ups. Since the repair, the heater has been working okay. I've been with AHS for a long time and I never had any problem with them. Thus far, I've recommended them to a few people. AHS does what they say they're gonna do 'cause if they don't, I ain't gonna be with them next year.

Our air conditioning wasn't working correctly and I called American Home Shield. The reps were very good and they were able to send someone the next day. However, the contractor didn’t fix the air conditioner. When they said that it was the best they could do, we thought we were going to have to try to get it replaced. It was a big scam and we waited a little too long, so we had to pay another deposit for the next visit, which was not exactly fair, but it is what it is. Also, we were not happy with him because he was trying to sell us an air conditioner on the side without going through AHS. So, it was a bad experience. I complained to AHS and they sent out a different vendor for the second time, and the contractor was very good.

I have had American Home Shield for years on both our homes, our residence and our rental property, and I love it. We are very happy and we will continue having it. When I submit claims, I do it by phone if I I have to talk to someone or to point something out. Lately, I've been doing it online and it works fine. However, last year, I had one bad experience with AHS. It was at our residence and we had problems with the air conditioning unit. It was at the peak of when it was really hot and AHS assigned somebody, but that person couldn’t come for about five days. I called AHS and I said that it wouldn't work, so they said that I could get whoever I could get to come out.

Customer service is very nice although wait time to get to talk to someone is roughly 45 minutes. Keep getting told my service request has been dispatched but no phone call from the contractor to set up appointment. Working night turn so I have been home all day and no phone call or missed calls. They need to get better contractors. I don't do this to others and don't want it done to me. This is my first time using them and not happy about my experience so far.

A claim was put in on 11/19/2018 for my furnace. A technician finally arrived to my home two days later. Unfortunately a part needed to be ordered and I needed to wait 6 business days for it. Oh and by the way did i mention it is in the middle of winter. I was told part would be in on 12/4/2018, that is today, but when I call to find out status of part, no one seems to have any answers for me. I have left messages for the technician and he has yet to call me back. We are now working on three weeks without any heat in my home. Thank god for fireplaces but it only helps short term. I have used American Home Shield before and I have good results but these last two experiences have been less than adequate. The communication of the technician is terrible. No one seems to be concerned that my family is without heat, but they are quick to collect my money for the monthly premium and my deductible.

My current/old hot water heater was installed in 2006 and last weekend it died. American Home Shield sent a plumber out to assess the job. Later, American Home Shield told me I would need to pay $893 to the plumber out of my pocket - plus the $100 deductible to American Home Shield. The $893 was for a list of "extra stuff" that the plumber says I need, but I don't want. There was no way I was doing that.

I purchased this home warranty and then 2 months into it needed to use it. I filled out service request and was matched with repair person that was an hour away. When I attempted to contact repair person they didn’t answer and their voicemail full. I called back AHS and waited 46 minutes on hold. They contacted repair person who finally called. He decided my repair was not urgent (my laundry room flooded from a stopped drain) but informed me if I wanted to make it urgent I needed to pay him more money. I call AHS again, waited an hour and a half this time on hold to be talked into keeping my contract and they would change service request to an emergency.

My refrigerator was leaking water and I was really pleased with my experience in filing a claim for it with American Home Shield. The tech who came was terrific and he knew what he was doing. He took the time to explain to me what the problem was and what I needed to do in the future to prevent it from happening again. It's an old refrigerator and I thought I needed a brand new one, but he said that everything is looking good except for this one issue and I just have to take care of it once in a while. I had just moved in to this house and I'm a widow. The tech was talking about things that I needed to know and I was not gonna remember these in five minutes, so I asked him if he would repeat the whole thing to my son and the tech was so patient. It couldn’t have been a better experience for me and I couldn’t have been happier. I had Home Shield for years at my other home and I always had a good experience.

I had a terrible experience with an American Home Shield contractor recently who was sent to my house for the replacement of my water heater tank. After the inspection of the heater, the contractor told me the tank has to be replaced and that he will make recommendation to AHS. Few days later when l did not hear from him, I called his office and spoke with a lady and she informed me that AHS has agreed to replace the water heater tank and there is going to be an additional out of pocket cost of $970.00. l told her she should email this to me and itemize what the out of pocket will comprise of with individual price. She sent the email on 11/28/2018 at 1.10 PM just with the additional total cost of $970.00.

I called in a few claims recently to American Home Shield, one for my dishwasher and the most recent one for my thermostat that wasn't working properly. I submitted the claims on the computer and I haven't had any problem navigating through their website, but the website's user-friendliness can be a little more specific. For example, the thermostat was not working on the air conditioner heater, and all it had was heat and air.

We had a water heater that seemed to be leaking. It turned out to be the pipe into the water heater but it was spraying, so it was gonna get down inside the water tank. I submitted the claim to American Home Shield online, and their site was easy to use. Their rep texted me right away with the name of the plumber including the phone number. The contractor was very helpful. He called me back within an hour, asked for some model number and information, then called me back and set up a time. It got a little complicated because there were some warranty issues, but he worked it out. American Home Shield always come through and I recommend them. There were a few times when it wasn’t something they cover, but basically, it’s been great.

I've had American Home Shield for seven years. I rented for a long time and most of my landlords had AHS and it seemed to work okay for them at any time we had a problem. So I stayed with them. When I submit a claim, I do it online and within a short period of time, I get a response. Usually, on the same day, the company calls and sets up an appointment.

There was an issue with my heater and it’s an old system so that happens every time. I get a flood and it’s muddy. I submitted a claim with American Home Shield online and the website was user-friendly. It’s also much easier than waiting on hold on the phone because they’re so busy. Plus when I put this claim in, the contractor contacted me the very next day and the service was scheduled within a couple days. So I was really happy with that service. The technician who came was also very professional. He asked some questions then he went to work and he worked very efficiently. He did a great job. However, he just fixed the heater. Unfortunately, the heater is associated with my hot water heater because it’s a baseboard hot water system with a natural gas boiler. And the hot water heater is older too so I’m concerned about it.

The dishwasher wasn’t draining and the contractor that American Home Shield sent was good, very patient, friendly and courteous. Since he fixed it, it has been okay.

We had a swimming pool pump that went out and we submitted a claim online with AHS. The contractor came out the next day and fixed it. Then we gave them a check for 75 bucks and that was the end of it. So far, we've only had to use AHS a few times but we always had a good experience with them.

I was hearing a noise from one of my heat pumps. I had problems before and it turned out to be a compressor. It started to get a little cold down here in my neck of the woods and I was concerned that I’d be losing a compressor on one of my larger heat pumps before the winter started. I gave AHS a call and filed a service request. It was a very expeditious process. I said that I had a heat pump problem, they said okay and sent me a note on the same webpage that said someone would get back to me within 24 hours. Within 30 minutes, I had a call from Myers Comfort Specialists, the local vendor here, and set up an appointment for the next day. They came out and took care of me.

We've been using American Home Shield for 15 years now and they are very thorough and responsive. Whenever we submit a claim to them, we either just call up a number or go online and they make it very simple. Each service call that we have through them is $100, no matter what the other cost is. Their contractors were very informative and good at what they were doing. The servicemen were always very knowledgeable.

American Home Shield’s claim submission works, but it's not the greatest thing. After submitting the claim, you don’t get any updates as to when the service would be provided or any notes of service. They don’t give you any notes as to what was done and what the next steps are. I’m having issues with one of the dampers upstairs, and the contractor that came was very professional, on time, and met all my expectations. He evaluated it and said the damper needed to be replaced, but apparently, it is not covered by AHS. I thought for sure that all my systems were covered, and I’m a little disappointed because it’s part of the heating system and it seems like it would be covered, but it isn't.

I called in my leaking faucet to AHS. The rep explained the problem and set up the appointment with the contractor. The contractor called me right away. It was a Friday and they came out on Monday. They were very polite and knowledgeable about what the problem was. First, one guy came out and looked at the problem. Then he had to call American Home Shield to get permission and to make sure it was covered, which took a while. He come back in after an hour and said it was covered.

In May we had a leak in our refrigerator. When AHS fixed the water tank, it just cracked. They installed a new one and it cracked again. I called them a couple of weeks ago and they were very helpful. My interactions with the contractor were fabulous. He was on-time, very polite and extremely knowledgeable. He was top-notch and I wish I have known about him a long time ago. I'd tell friends that they should also have AHS.

My neighbor reported that my air conditioning was making a really loud noise and it sounded like there was a specific part that was going to go out. I had some issues with air conditioning before, so I asked All Pro Air, the contractor from AHS, to come out and check it. We've had very high temperatures in Bakersfield this summer and I didn’t want it to go out again while we were experiencing temperatures above 100. This was one of the fastest claims I've ever experienced, especially with air conditioning. I submitted it that evening after my neighbor had come over to tell me the problem and they came the following morning. I've had experiences where I was calling them and they were so busy that they couldn't come. But this time, when they called me and said that they were on their way, I told them that I had to make some changes so that I could go to work late and be here when they arrived.

I had a bathroom that wasn’t working properly. It took three times for the plumber to come out and American Home Shield charged me $100 each time. It all happened within 20 days. I was in contact with American Home Shield regarding the charges and waiting online with them has been forever. Furthermore, you can’t get anybody on the phone. I was on hold for 20 to 45 minutes and then I get somebody that’s stupid. They’re not really sure what I’m talking about. They don’t speak good English because they’re probably in Hong Kong or the Philippines. They know nothing but what’s on their check-out sheet.

One of the burners is not working in my stove top and the stove top was getting cracked. I called American Home Shield who sent out a contractor who came down in a few days. It took them about three weeks to order parts though but the guys that came to fix it were amazing, really nice and experienced -- not like in the past. Last time, about five months ago, my fridge broke and AHS sent a different company to fix the fridge and the guys were unprofessional. They didn’t even fix it. They broke it even more and we had to get a new fridge. They didn’t have too much of an experience and they were checking on their phone what to do.

We have 10 policies with American Home Shield and they always deliver. They always handle things. We appreciate them enough each time we had a property involve their services. We submit our claims both online and over the phone. Sometimes, there are little details that the online thing doesn’t catch that we have to communicate so they have to give that phone and the wait time is a bit long. But it always gets resolved. The contractors have always been helpful, too. Overall, I couldn't function with the multiple properties I have without them.

We had a shower clog and submitted a claim to American Home Shield online. My account was able to work online and it's much better than on the phone. The contractor that came was really good and very professional. They contacted us quickly and showed on time. With American Home Shield, it will be a very smooth and easy transaction.

I submitted a claim over the phone with American Home Shield for my dishwasher, and I had an excellent interaction with their claims representative. A contractor came two days later. He took pictures of the dishwasher and he opened up the pipe line underneath the sink and asked for a bucket. He told me to get some magic cleaner and have the dishwasher run. I bought two bottles to have it cleaned out. The two bottles cleaned some of it, but it didn’t clean all of it.

The water heater broke and the whole basement got flooded out. It was one call with AHS for me and they made the reservations. Then, they emailed me who would be coming to service and they were there and fixed it. I’ve had AHS since 2005 and they’ve always been helpful. I’ve had a lot of things that have been replaced, from the garage door opener to the dishwasher, to a couple of washers and dryers. Everything has been right on to what was expected.

Our septic tank was giving us a problem and I called American Home Shield to submit a claim. It was easy once I got through them and they called me back 45 minutes after I left a message for them to call me. I had a very good interaction with the rep and the gentleman from Juice, the company out of San Saba, came to our home. He called AHS and got permission to start right away. They did above and beyond what they were supposed to do. They dug up where the septic tank was and pumped it out. They advised us that some of the lines were flooded because the house was built in 1998. So, they came back and cleaned out one of the lines. They did very well and told us that if we had any trouble, that we could call them. They would come back and do whatever they need to do to get us going again. We were very satisfied.

The AC was making some loud noises and it wasn’t cooling. AHS came out and they fixed it. They had to fix my dishwasher for free last month though. I told them that if they looked at their records, I’ve been spending $100 every couple of months for them to send somebody out, but the same problem has been continuing. After a couple of months, if the problem persists, they don’t come out again and you had to pay $100 again.

I've typically submitted my claims with American Home Shield over the phone and the representatives have been nice and kind. Usually, it takes a day or two from submitting the claims to getting somebody. AHS has sent out good contractors. In the two years that I've been with AHS, I’ve had good experiences with them. Recently, my refrigerator was leaking and I filed a claim. The contractor came out and their techs repaired my ref, but they didn’t fix it properly and I noticed two weeks later that it was still leaking. So, I called the contractor back out and it took them two to three days to schedule another service call. The techs came back out and they were prompt. They fixed the problem and they had what they needed in the truck. Everything is fine now. AHS is a very good company and they've been good to me thus far.