American Home Shield Reviews

Gas water called in for failure. Water was warm but not hot. Two days later a tech visits and "fixes". Less than a week later (Christmas) complete failure. Tech visits again and recommends replacement. Request denied... on camera. On day FOUR of no hot water. Tech not calling back and AHS treading water. They gladly took my money but continue to make excuses. Honesty and professionalism must be concepts that are of no concern! Beware!

I called American Home Shield about my refrigerator that wasn’t keeping cold. The gentleman came out, looked and said, “They could put a coil in, but you need a new refrigerator.” He reported his findings back to AHS and one of their reps called me and told me how to proceed. If I want to get the money back, they can cash me out or I could get a new refrigerator. I just want the new refrigerator so I went online and followed all the prompts and ordered a black refrigerator.

The pump on my swimming pool went bad and I called American Home Shield up to submit the claim for repair. I talked to a rep and we had a good interaction. The contractor called and said someone would call me within 24 hours, but it was actually less than 24 hours. The contractor came out and I was outside for a minute or two while he was doing it, and he told me what he did. He replaced the pump and it worked really good. And the last time I had to call him, the waterline from the motor to the filter had broken loose and they came out and repaired it without any problem.

I submitted my claim to American Home Shield online and that was easy. It was just a couple of clicks and it was done. Then I received the information from the service provider, Piedmont Mechanical. I called them to make my appointment on a Friday and Cody came on Monday. We told the gentleman what we were doing and he spent 15 minutes looking at the furnace. He identified what the issue was and had it fixed within an hour. He was very nice and efficient.

This was the first time I ever had to deal with American Home Shield and it was seamless. In fact, I was surprised at how easy it was. We filed the claim online, which was easy, and they were very quick. The repairman was out here the next day. Something was wrong with the signaling from the thermostat to the furnace. Originally, we had people come in and service it yearly but they had serviced it to a point that it wasn’t working right. They came back and took it apart but couldn’t figure it out. When American Home Shield's guy came over, he diagnosed the problem and fixed it pretty quickly. He also ordered one part that was unrelated to the repair but he said it could be replaced so we got that. Then he came back and did both things. It was nice. He also did a much better job than the people that we had doing it before. In fact, we’re gonna change over and use him to service our furnace from now on.

My stove's burners are old and they were not heating up. They are not ones I could replace just by pulling out and pulling them in, so there was no way I can do anything about it. I called American Home Shield because the website was down at the time and I couldn't go through. While calling in the claim was easy, I'd rather have the website. I'm assuming it was just a glitch and it was the first time I've ever used them for this stuff. Then Hinco Services contacted me on the same day and they were out the next day. The contractor who came out was polite, very honest, and skilled. It took him a little while to get the parts 'cause the stove is 30 some odd years old but he got the parts. He got the burners fixed and got his work done. Everything's fine with the stove now. American Home Shield has also been great so far.

We had a problem with our washer and we still could wash clothes, but we chose not to until it got fixed. I went online to submit a claim with AHS and requested a technician. That's how I usually submit my claims since it’s handy compared to doing it on the phone. For this recent claim, AHS got back to me online then the technician from A Plus Appliance Repair came out. It turned out that the transmission on the washer was leaking, so he replaced that. He was extremely cordial and very helpful.

There was a power surge because the power pump was being worked on the whole day before. Then it blew and the pool heater went out. Otherwise, everything was beautiful and worked great. We called American Home Shield and asked for help with the issue. Our property manager went over and she told me that the contractor, Brent’s Pool Repair, was awesome. Everything has been great since they came out to make the repairs. AHS responded so quickly and we had a very nice experience with them.

I have two heating elements in my hot water heater and the bottom one was burned out. It was a wonder it didn't catch fire. The contractor came out within an hour and he was smarter way beyond his years the way that he was so professional about everything. He's the nicest guy, and he must have only been in the 20's. The heater has been operating fine since then.

My hot tub needed repair and when I looked it up online with my plan, it did say a hot tub was covered. So I made a service call and it was an electrical problem. There were two broken screws on the pump and because they broke off, water was leaking so I needed those replaced first. But the only option was for plumbing. So a plumbing company came out. It was Beck Plumbing Mtc and they didn't do anything.

My heater wouldn't stay warm. It would work then it wouldn't. I called American Home Shield and I had to stay on the line for 45 minutes before somebody answered the phone. It was a long time to be on hold and it was really frustrating. I mentioned it when the rep first came, but it didn't seem like she cared. It has happened before and I hung up, then I called back again. It has happened around 50% of the time. They should hire more operators.

The contractor, Action Air Conditioning, was all right. The only problem I had with them is how long it's taking to get the problem resolved. They came out on December the 13th, and they came and took the motherboard a couple of days ago. With one refrigerator, he had to drill holes in the back and took it all out, but he couldn't guarantee that it was fixed after he did all of that work. I have yet to hear back from American Home Shield with what they're gonna do on that. Although the icemaker got resolved and they should be bringing that out on Wednesday to replace that.

I put in a claim with American Home Shield when the toilets were not working. The claims rep that I spoke to was excellent and I had a great interaction with the contractor. The tech looked at everything, ordered stuff, and then fixed everything. American Home Shield is worth the money. Having the warranty could get everything back to being fixed and operational.

The amount of hold time that a customer is expected to be on the phone with American Home Shield is way too excessive. If you’re having problems and you got a plumbing leak, you don’t need to be on hold for over an hour. You need to have somebody to call or call you back. Then, days pass before you hear a response from them. AHS also needs to have better follow-up after they send a tech out. I even asked them if their business model was to send someone out and charge $75. Then, they don't respond, so the homeowner takes care of it themselves out of frustration. They need to really work on customer service.

The thermostat on the refrigerator wasn't working correctly, so the refrigerator never shut off. I put in a claim online with American Home Shield and I prefer filing claims online 'cause I had a different contact with them that I called and then left me on hold for 20 or 30 minutes. The guy from Service One Appliance who was sent out was great. He had to come out twice, once to diagnose the problem and once to fix it, so the claim was completed in about two weeks. Nonetheless, the guy was on time and fixed the problem. He was also pleasant, thorough, and professional every time. The experience was fine.

I’ve been with American Home Shield for about 30 years and it's easy to submit a claim to them both online and over the phone. Recently I called them to have a toilet put in. The contractors who came out were extremely knowledgeable and efficient. The AHS reps that I talked to were efficient too.

I enjoy using American Home Shield's service and recently, I filed a claim online for my heat pump. Their online site was great and the contractor who came out was very thorough. He assessed the problem and thoroughly explained to me what the issues were and what we needed to fix. He also gave us some hints with some other stuff and got the issue resolved in one visit.

There were a number of different issues that were resolved, but the biggest one was with the 26-year-old Sub-Zero refrigerator that I have. From the time the house was bought, the ice maker has never really worked at all. We bought the house in July of 2012, but I didn't really bother with the first call I put in with American Home Shield about the ice maker until 2013. I waited a few months. I finally got around to working on it in 2013 and it has been a constant battle of calling AHS, them sending out someone from a partner company that will diagnose it and ordering some parts. The techs would come in and fix a part of it, but it won't be quite done. They would come back but would go back and forth, and I would take days off of work. They would get it so that it would somehow be a little better, but then a few months or weeks later, it would die again and I would decide if I wanna keep messing with it or just leave it alone.

American Home Shield's online site was useful. I did two claims online at the same time. One was for my garbage disposal that was leaky, and I had some leaks in my shower. The contractors were helpful. They came when they were supposed to come and they did the job that they were supposed to do. It was a good experience.

I had a heating issue and I called American Home Shield. Within 24 hours, Air First Mechanical was at my house. Their technician was really nice and seemed to know what he was talking about. Ultimately, the previous homeowner didn't do a very a very good job keeping up on maintenance so the unit was really dirty. The tech cleaned everything off and since then we haven't had any issues. I'd recommend AHS. I've tried using the warranty once and it was very good so I'm very happy with it.

My water heater went out on Monday and I was shut down from my water from the time that the accident was reported. I called American Home Shield to submit a claim and it went really well. They gave me a number for a service provider, but they were on vacation or holiday and they were closed. There was an automated system though and they said they would get back to me within 24 hours. But I was completely flooded then, so I called ServiceMaster. My homeowners insurance sent me to them. There was somebody on duty at ServiceMaster, and they sent somebody over within 45 minutes.

Our dishwasher stopped working. I submitted a claim to American Home Shield online and it was easy. Their online site was good and I used my phone. The contractor that was sent out was very timely and he was done in 15 minutes. The clogged drain was resolved and everything has been working very well since the repair. I also get updates from the contractor company. It's good communication.

We’ve had a lot of good experiences with American Home Shield. When we bought the house in 1990, the people who owned the house before us gave us a three-year subscription to American Home Shield and these guys were very helpful. That was way back then we decided to get American Home Shield again. About a month before we signed up, our microwave went out and then the oven went out. The stove and the microwave were one unit. Back in the ‘80s, that was how they did it. We got the stove and microwave through American Home Shield and now they’re separated. We had to have an electrician come in and run the line because now, there are separate lines. But it worked out really well and we’re very pleased with the microwave and the oven.

We’ve had great service from American Home Shield's contractors. Usually, when we submit a claim for something, we get a prompt response back from the claim service reps themselves and everything’s been good. We had an issue with our dryer, and it turned out the heating element was out. We also had some issues with our stove top. The burners were getting stuck. They weren’t really turning off or turning on. They were just on full black all the time when you turn them on. But we had them replaced, and everything works good now. So far, we were thoroughly pleased with American Home Shield and satisfied with the process and everything with it.

There was water on the floor and that day, I called American Home Shield to submit a claim. I had a good interaction with the claims representative and someone from Hers and His Plumbing called me the following day. The contractor came, he told me what the problem was, he fixed it, then he left. Everything has been operating fine since the repair but I don’t know if I have water damage inside the wall. And if AHS wouldn’t cover that, then I wouldn’t know what to do. Still, having the AHS warranty is very valuable. It helps the homeowners out. Somebody told me about them so I signed up and I've had the warranty for about a year now. You should also get it ‘cause it’s worth it.

I was having some issues with my stove and I filed the claim online to American Home Shield. The contractor came and he was awesome. He took the time to order all the necessary parts. There were a few pieces that he realized he needed later. He even called me back the same day 'cause I had previously told him I was off that day and asked me if I was still at home and if he could come back and fix it that same day. He got everything done within that day, and he had a follow up because he needed to order a part. Again, he came in and was very friendly, courteous and went over and above to make sure that everything was repaired properly.

I had plumbing issues and I did the first claim online. And then they had to come back out because it was still leaking. So I just called the second time and talked to somebody. The service was fine. They were very professional, explained to me what was wrong, and what they were doing. The sink is not leaking anymore.

My dryer wasn’t drying so I went online and filed a claim to American Home Shield. My interaction with the contractor was fine. It was all straightforward. When they came out, they fixed my dryer and we were happy. I'd tell others to definitely get American Home Shield if they're gonna purchase a home.

American Home Shield sent their contractor to my condo to install a hot water heater. Contractor inform me I would be charged $375 for piping. Contractor did not re-pipe anything. Put in about $20 worth of piping. Sent me a bill for $375. I have photos to prove this. No help from American Home Shield or the contractor home services, Incorporated to resolve my problem. Will never use either one of these companies again. I learned my lesson. It's just easier to hire someone to do the job properly.

Stay away! After paying monthly premiums for two years, I finally called for service. The 1st time, it took them 2 months to complete a water leak. The 2nd time, 6 weeks later they have still not fixed my gas furnace. I call daily to follow-up, but no progress... Only the smooth talk.

I have called to ask a question, waited for 30 min again 20 min. Not any representative answer the phone. I don't believe any CS rep. ready wants to work or help. Just collect paycheck. Company only LOVES to collect money. Website shows picture of a lady, Consumer thinks is ready to chat online since no one answers the phone - but NO, this is fake. No way you can chat. :( Company is ONLY interested to get the contract paid first, Then pay for service in advance before anyone can answer any concern of the client. I have mentioned my review on Trustpilot. Check it out. We should have got First American instead. First time I called paid $75 and instead of fixing, wanted more money to repair for electrical issue. This company don't stand behind its contract, JUST COLLECT MONEY. :(:(:(

We called on 12/22 to ask for a heater repair person to come fix our wall heater that won't turn on. They gave us a contractor in Gilroy which I called immediately and they never returned my call. Most likely because we are located in Aptos which is 1 1/2 hours away. I called on 12/23 to American Home Shield and they gave me another contractor in Pacific Grove, the contractor said that they wouldn't be able to come out for a week because I was an hour away. I called on 12/24 to American Home Shield and they said they would have the Pacific Grove Contractor call between 8-10am and service between 10-12pm on 12/26. When no one called on 12/26, I called the contractor and they had no record of coming out. It is now 12/27, 6 days without heat. American Home Shield told me to get my own contractor and pay them and then try to get reimbursed. The American Home Shield employee hung up on me.

We were having a leak in our basement ceiling. There was a spot where you can see the bathtub and about a foot away from it, there was water leaking from one of the ceiling boards. I went online to submit a claim to American Home Shield and it was a super quick process. They said that somebody would be contacting me in 24-48 hours. I received an email that somebody will be contacting me so I did not expect anybody to call me and they did, and they set up a date within four or five days.

I've been without heat in my home since 12/13/18. I called American Home Shield. Got HVAC company out prompt but they never came solved problem. American Home Shield more concerned about money than my family having heat.

American Home Shield says what they are gonna do and I'm satisfied with the service. When I have a claim, I call them then a guy from a company comes and fixes the problem. I just don't like the monthly fee payments but that's what it costs. If you want the service, you have to pay for it. I keep using them and it's usually the stove that I've had issues with. But I've heard people who have had air conditioning that had some problems and that's the only reason I'm keeping American Home Shield, in case my air conditioning goes. My most recent claim was for a microwave repair and it took about two days for the contractor to come out. He was knowledgeable and good. He fixed the issue and when it had a problem again, he came out. He had to order another part and it took about a week for him to come back out. The problem was a microwave and it wasn't a big deal to me.

Our oven wasn’t heating up when we turn it on. The contractor that American Home Shield sent was very good, friendly, prompt and timely. The tech did a great job. The part came in quicker than he thought it would, which definitely made us happy. We were only without an oven for a couple of days. Everything has been working really well since the repair. I'd tell others that American Home Shield is great and that we're really happy with it. It was a really pleasant experience.

I tried to run the dryer and the wires were loose in one of the panels in the back. So, I didn’t feel comfortable. It looked like a fire hazard and like it had been melted almost. Then, the buttons on the microwave kept sticking. In the middle of the night, the microwave would start making noises because the buttons were sticking. I tried everything and even if I unplugged it, it wouldn’t stop. I submitted two claims online with AHS and my experience was great. They sent out JTL Services to work on both issues and the tech, Wesley, came out. He replaced the panel on the dryer and I was glad to see him come out for the second time for the microwave. He was awesome and JTL was a really good company. I’ve never had a home warranty before and AHS has been awesome.

My garbage disposal quit working. I had gone through everything that I knew to go through and I had to call someone. I called American Home Shield and submitted a claim. I generally call because I want to physically speak to somebody but I've also used their online services before and either way, they're quick in resolving my issues. A guy from Plumbing Plus came and he was exceptional. He was here on time and he was very courteous. He also took a few minutes with me after he resolved my issue to give me some pointers on a few things that I can look for before I had to call somebody if the issue happens again. It was really nice for him to do that. The unit has been working perfectly since the repair.

The air conditioning unit would not come on on the outside and it was just humming in the inside. Submitting a claim with American Home Shield was very easy. I did it online and it was just 1-2-3 click! I submitted the claim around 10 am and about 11 o’clock, I received a call. It was very quick. It used to be a 48-hour turnaround, but AHS has improved tremendously. The tech was very awesome and very knowledgeable about his job. I thought it was the compressor, but it wasn’t. It was the capacitor. He was able to diagnose every step of the system to make sure that I don’t see him again, which was also awesome. He did everything very carefully as if he knew what he was doing. He is certified and I appreciate the service that he rendered. I turned the unit on and it blew fine, although I need to call him back out to do something with the duct because it was blowing softly. The ducts need to be cleaned.

We’ve had some issues in the past couple of years since we bought the home and American Home Shield has helped any time that we had an issue. I submitted a claim regarding the heat that would stop working intermittently. It would get cold when the heat wouldn’t work, but when I cut it off and cut back on, it would start working again. It was strange.

American Home Shield called and I was just curious so I listened to their sales pitch. The process was about right for the size of the house and all the appliances that we had, so I figured I’d give it a shot. So far, I've been with them for two months. I had a house full of company at Christmas and they couldn’t take their showers because I had no hot water. My hot water tank wasn’t working so I went online onto my account and reported that I had a problem. They immediately sent me the contractor’s name and number, and said that I’d be contacted within 24 hours. That was on Christmas morning that I reported that and the next day, at about 10 o’clock, I was contacted by the contractor and I was told that they’d be out within a couple hours and he was. I stood out there and was working in the garage when he was there making a repair. Everything was handled in a professional manner, it went smoothly and I was proud of it.

I went online and filed a claim with American Home Shield for a light I had that wasn't working. Their website was super easy. And the tech they sent kept me updated as per his arrival time and he came on time. He took 20 minutes to repair the issue. He cleaned up his area, gave me a receipt, and left. American Home Shield is a great service for homeowners and I really appreciate it.

I love American Home Shield. We’ve had them for years. We even got my dad to have an account. We’ve managed two houses, utilizing American Home Shield for the last 20 years. I had one really negative experience when I was dealing with my dad’s house though. There was a new dishwasher that was not connected properly, which then caused tons of water to be leaked under a wooden floor. American Home Shield told us that we just needed to talk to the people that came out but the people that came out would not respond. They didn’t want it to go to their insurance. They wouldn’t do anything about it.

American Home Shield and their contractor Second Opinion Plumbers were great. The waterline in the refrigerator broke in the back so it was leaking water everywhere. We had to turn off the water. And then in one of my toilets the flapper was broken. Second Opinion got in contact within 24 hours and got it done within 15 minutes with both jobs. They came in there, took care of business and were gone. AHS did really good. I just call it and they take care of it. I won’t do without AHS.

The pipe in my master bathroom had a leak. I submitted a claim with American Home Shield and their website was easy to navigate. However, if I try to call them, the wait time is extremely long. I prefer to talk to a person, but if I call the number, it is hard to get through an agent. Nonetheless, my interaction with the contractor was excellent and they replaced the pipe. The repair has made the day-to-day operations in my home smoother and everything has been performing excellently since then. Having a warranty for my property is very valuable. It saves a lot of money.

I like putting in my claims online better because it's more convenient than calling. I've had great interactions with the contractors that American Home Shield sent out. I had State Electric come out recently and I had one for plumbing prior to that, and both contractors were very nice, personable, and professional. They did their work thoroughly, and they offered further assistance if I needed it in the future, so I was very pleased with them. I had to have the plumber back out for a second time because the problem came back after a couple weeks. He finally got to the root of the problem, and I haven’t had any trouble since.

We recently needed to get some plumbing work done and the contractor that came out was friendly. My bathtub was stopped, and he had to go down the basement 'cause of the way the pipe was. He told my husband to call him back if we have any more problems. The work didn't have the specs as I liked it to, but it got done and now I can take a shower. I had another sink in the basement where the faucet wasn't working, and now I can use that sink. Overall I had a good experience. American Home Shield's monthly payment is not high, and they fixed what I needed.

I always recommend American Home Shield to people that I know have purchased a house. Whenever we need something taken care of, AHS steps right in and gets it done for us. There was a time the furnace was not working properly and my husband called it in on the phone with American Home Shield and their reps took care of him. They got him the appointment as soon as they could. It was a real cold night and it was within Christmas and Christmas Eve. AHS got an appointment for someone to come out the very next day at about 10 am which worked out great. The contractor had a very good attitude and was courteous. He found out the problem and took care of it. He also explained to my husband everything that was going on.

It's worth the money to have AHS. I had a slow drain in my kitchen. I then submitted a claim online and navigating through the website was pretty easy. It took the contractor to come less than two weeks, considering it was right near the holidays. My girlfriend said the contractor was fantastic and with the repair, it made the situation at home better.

The dishwasher stopped going on and it had a leak. Water was leaking under my sink. Then the hose at the back of the refrigerator was leaking as well. I called American Home Shield to file a claim and I had questions because all the appliances were right next to each other, it was one service call. They only made me pay once because it was one service call on all three items.

We had a water pressure issue and I submitted a claim with American Home Shield online. The online process was very easy and I was pleased with how quickly they were able to get somebody out. The contractor let me know he was on his way. He showed up on time and did a thorough investigation of what the issue was. It wasn’t something that was covered but he told me how I could get it resolved. I was able to do that based on the information I received from him. Everything went great and so was the contractor that came out. I was completely happy with the experience with AHS and would recommend them.

We had American Home Shield at our previous residence but we cancelled the policy because the house was sold right at the end of the year. So, when we moved to our new house in a different state, we also went with American Home Shield because we have had a very positive experience with them. The only time that American Home Shield did not replace or repair in a short time frame was when our freezer went out. It was probably my misunderstanding of the way the policy worked. It is a standalone freezer and I did not realize that it was not covered.

My ac's compressor quit and I submitted a claim by phone to American Home Shield. Because it's for an air conditioner, I had a specific company that I like to come out and do it because they’ve been doing all of my air conditioner work for years. They inspect my unit twice a year. They know me, the unit and I get a faster service from them. They come out very fast and they’ve always done a very good job. They're always fair. This time in the winter time when the air conditioner went out AHS was able to expedite. They’re very fast. But last year, when one my air conditioners went out they were very slow. But overall, AHS is worth the money that I spend on it. I've been with them for 20 years and I recommend them to most of my friends.

I had a problem with my hot water heater. The thermostat needed to be replaced, so I called American Home Shield. Someone came out three days later and took care of the problem quickly. It was all automated and all online when I submitted the claim, so I didn't talk to anyone. AHS walks you through it and see what you need help with. And then, they give you a confirmation number. They send you a text and an email and tell you who the contractor is gonna be and that they'll be in touch with you within a day to schedule your time.

I had a busted hot water heater and I called American Home Shield. They were very helpful. It was over the Christmas holiday and they were very quick on it. I paid the $100 deductible and they sent out K & S Plumbing. The plumber fixed the problem and he was very professional. American Home Shield does a great job.

Every time we call American Home Shield, it ends up costing me more than the policy's worth. With the slab leak, it took them over a week to do it and I spent an extra $1,000 for it. We didn't have water 'cause the first company that they called said they couldn't do it until Wednesday. Unfortunately, we were having a party for New Year's eve and needed the hot water. So, they were able to get APC who came out and did a great job. The problem is I wasted probably four or five hours waiting on the phone to get a hold of people to get it fixed. American Home Shield could do a better job at the front end, whether it comes over the online service or the telephone.

My dryer was not coming on at all. I called in a claim with AHS and I had a very positive interaction with their reps. Their professionalism was fine on the phone and they went through the process. They got me organized quickly. I called them on a Saturday and they got me a service person out on the same day. But later, the contractor, Meyagie's Services, called back and said they couldn’t get out there in time. So, they asked if Sunday morning would work and I agreed. It seemed as though the technician saw an opening that really didn’t exist or otherwise that opening, for some reason or another, couldn’t be made. But they called back in a fairly timely manner.

It's easy submitting claims with American Home Shield. I filed an online claim with them for our garage door that wasn't working. They sent me a text message and I followed up with the vendor. The vendor then came and they did the service that I requested in one visit. The garage door has been working fine ever since. I would recommend American Home Shield.

The basket where things get into the pool, the skimmer, wasn't working right and my husband couldn't fix it. He needed to have somebody come in and reset it. He called American Home Shield and filed a claim. The contractor that AHS sent out seemed very professional and was able to solve the problem very quickly. There was a new part that needed to be put in and he got the part, and it was fixed within a couple of hours. American Home Shield came with our house when we bought it and it has been great and very helpful since we were new in the area and we didn't know anybody. The service would be up and I've been telling my husband about extending the service because it's been very, very helpful for us.

I had a minor plumbing issue that could have been fixed in 1 hour. Their contractor issued a spurious diagnosis that elevated the cost to 5X what the real solution would have cost, plus another $500 out of pocket expenses. AHS was extremely unresponsive to look into the matter, taking me several calls and long wait times to get a hold of someone. They then transferred me back and forth with different departments and never solved the issue. I tried speaking to their contractor about it and they turned out even less responsive than AHS. In a few words, if the contractor they send tries to overcharge you, you better pay what they say or expect to spend hours on the phone to try to get someone to fix the issue. After 2 weeks of waiting, I had to hire a private contractor that fixed the problem for far less than what AHS and their contractor were charging.

I called AHS for a service repair on Dec. 23. They took my information and when I didn't hear from them within 24 hrs. I called back. The person I spoke with on Dec. 24 had no record of my previous call and I had to start the process over again. They recommended Ace Appliance. I called Ace Appliance as soon as the order was requested and got their voicemail. No one from Ace Appliance called back on Dec. 24. So, I called AHS on Dec. 26 and was put on hold for 33 minutes. The customer service representative who answered the call stated the profile for Ace Appliance indicated that they did not work on Holidays, however, Dec. 26 was not a holiday and as of 12:06 pm that day, I hadn't heard from them.

2 out of 3 times our experience has been disappointing with American Home Shield. They send incompetent service providers who couldn't solve our problems yet we were charged. To make things more frustrating, their customer service is rather unhelpful. We prefer to find service providers on our own rather than to deal with AHS. Wouldn't recommend them and definitely not continuing with them next year.

I’ve had AHS for a few years now and I’m normally very pleased with the service. However this time was not a pleasant experience. I did an online request for service on Sunday 12/22 roughly about 10:30 am. I was called by the assigned contractor (Hospitality Heating and Air Conditioning) within the hour, at that time the contractor informed me that unless I pay an additional cost of $50 I wouldn’t be serviced until Wednesday because AHS doesn’t cover weekend calls or holiday calls.

Total sham of a company. No follow up, jobs posted as "completed" when repairs not done. Usually one star vendors reputable companies will not contract with for good reason. Cannot get follow up phone calls . Have had my heat pump down since 12/8, it is now 12/25. Washer repairs incomplete for almost as long. Constant emails for AHS wanting payment for service fees, but neither job done yet!!!

We had a problem with the garage door on Christmas Eve. We didn’t know how to get it down and had to leave it open. There was air coming through and it was freezing cold. We put something across, just hoping nobody would walk in. But other than that, it was all right. It was just that we couldn’t get in the garage where all of our things are, so it was a mess. I called American Home Shield. We've used them for years and have loved them always. When they called back, they scheduled as soon as they could, and that was wonderful. The guy from the contractor, Cactus Garage Doors, was wonderful. He came in and fixed everything for us.

When American Home Shield's contractor came out and rekeyed the locks on my doors, everything went really well. I submitted the claim over the phone and I got through quickly. The reps I spoke with were very professional and they took care of all of my needs. The technician's professionalism and quality of work were excellent. I used AHS a couple other times to fix my dishwasher and they replaced a couple of GFCI outlets in my kitchen. I was happy with it and I’d recommend American Home Shield completely.

I called American Home Shield when I had an issue with my water heater and they were very professional. I submitted the claim the day before Christmas, so I had to wait four days for the contractor to come out. I had two separate techs come, and the second guy was very professional. His work was very neat and the water heater has been performing excellently since the service.

My washer broke down in November and I was very dissatisfied with the length of time it took for the vendor to repair. They scheduled me super late. The technician had to come back in two weeks to get the part and when he got there, he was lickety-split, quick in getting the work done, and the washing machine duct works well now.

I’ve had American Home Shield for years, five at the minimum, and they’ve come out every single time. I’ve never had an issue with any of the claims. Whatever’s been disclosed changes from year to year but it’s been good. I had an issue with the ice maker within the refrigerator and the benefit was previously covered but it’s not covered any longer. So I just paid the deductible and when Ayers Appliance came out, they diagnosed the problem and that was it. They came out pretty quickly too. I submitted the claim online then the person called me the next day and Ayers came out the following day. So it was like two days of that then they came out to solve the issue.

I had one plumbing claim and one appliance claim with American Home Shield and submitting the claims online was incredibly easy. It usually takes about a week for AHS to get somebody out here once I submit a claim. Once the contractors get here, they're fine. They do what they're asked to do but a lot of times, they don’t exhibit the same sense of urgency that I do. Other than that, I’ve been with AHS for several years and they’ve always done right by me. I’d recommend them.

I filed a claim online for our refrigerator's door that wasn't closing. The American Home Shield website is easy to navigate through and it's intuitive. All City Appliance Repair was supposed to be out 9:00 to 12:00 and they met the timeframe. I had a very good interaction with the contractor and he knew what he was fixing. He fixed the top hinge of the door. That is important. The request for service through the website and the contractor's quality have been very good too. Having the AHS warranty has been very valuable and I would recommend it.

We had an internal backup in the system at home and I submitted a claim to American Home Shield. The person listened to what I was saying and then she worked for a proper solution. However, the first person who was contacted to come out wasn’t able to come immediately. He would have to come in a couple of days at least. That’s when I called and they found somebody else that was able to come the same day. After the repair, everything has been going well. Now, we’re working with our State Farm insurance because there are repairs that need to be done. Still, American Home Shield did a good job and they helped me to get somebody to come quicker and faster to solve our internal problem here at home. I will recommend American Home Shield to others.

I filed a claim with American Home Shield for my furnace but it is still on process. I did it online the first time and then I called and spoke to them whenever I had to do a recall because I wasn’t sure. I didn’t feel like I needed to pay another fee but they told me that there won’t be a fee since it was a recall. And then they told me how to do it online.

Our water heater wasn’t working and it was easy to submit a claim for it over the phone with American Home Shield. I tried to do it online and it wouldn’t go through. It wouldn’t accept any of the information I was trying to put in. The service wasn’t good, because unfortunately, when I called, it was on a Saturday evening. So I didn’t get any callbacks until Monday. And then, when they called me, they said they couldn’t come out until Thursday. I told them my water heater was not working and my roommate was having a fit. I needed it done faster, and I was told that they were within the timeframe allowed. So I said, “Well, I understand that, but all I’m asking, would you please give me somebody else?”

I submitted an online claim with American Home Shield for a leaky toilet that I was having. It was an easy process. The repair company that then came was good. Since the repair, everything has been working fine.

I submitted a claim with American Home Shield online for a dishwasher. Given it was over the holidays, they had a pretty good response. The contractor was a pleasant young man and the dishwasher seems to be back in working order. So far, I'm very happy with American Home Shield.

My fan in my microwave had failed so I just went online to American Home Shield, and I submitted a request. They came in contact with me in less than 24 hours. The contractor was on time, professionally dressed, very knowledgeable about the product, and it didn’t take him long to do his diagnostics. Afterwards, he told me exactly what was wrong. He showed it to me on his tablet screen and ordered my part for me. He also scheduled another appointment right there and then, and that was great. The longest it took for the parts to come in was two weeks. Once the part arrived he showed on the appointment on time again. It only took him 20 minutes to put it in.

I had an issue with the toilet. I went online and submitted a claim with American Home Shield. They responded the same day. K & S Plumbing Services then came out in about three days, but the situation had fixed itself. The guy checked it out and said that there were no issues.

A new computer board that controls the heat was needed and I filed a claim with American Home Shield for this. The tech that came out from the contractor, Amp Mechanical, was very nice. He put the board in and everything is running now.

Our outlet went out and my husband filed a claim online to American Home Shield. It was over a weekend so it took four days before the contractor came to our home. The time window was between 2 and 5 but he called us at 12 which was two hours before our window. We were out during the morning so he stayed and waited which was great but I felt bad for him.

The house was not heating sufficiently and I didn’t really know what was the deal on it. I called American Home Shield then they sent over a heating man who came out in a timely manner. He said that some of the heating strips were not plugged in and he supposed that was because there wasn’t sufficient amperage. So right now, we’re gonna try to boost up the amperage from a 30 to a 50 so that they all can be plugged in. At this point, we have an electrician involved in this who is looking at the breaker box and gonna try to do some wiring up there. Evidently, the heater is just not operating correctly and it needs all the power strips in there plugged up.

Our air conditioning needed a repair. We submitted a claim to American Home Shield. The service people were fine. The man who came out was very good. The only drawback was the time delay for American Home Shield to approve the part repair. It was a very hot weekend and we had to wait for four days because the man came early in the morning on Friday, and I didn’t get the part.

I called AHS to file a claim and there was a little bit of a waiting time, but, other than that, that’s okay. We had a hot water heater that was leaking into the drain pan. After attempting to repair it, I had two other water heaters that had to be replaced for the exact same problem. They didn’t have the right kind of water flow. It had a lot of build-up. So the contractor AHS sent replaced both of them. It took a while to get the materials in but we got it done. I have nothing but compliment for the contractors. They were all courteous and patient. They had to work in the attic exclusively, so it was quite a chore for them. They had to disassemble one of the hot water heaters in the attic in order to get it out. They spent all day long here with four guys on installation day and were careful. I’m very satisfied with AHS.

I bought a used mobile home and the company bought a policy from American Home Shield to safeguard if something happens. However, everything was not checked in the house so I had to use AHS. I have had guys come over on all kinds of stuff that I don't have to worry about. I had guys fix the washing machine as the hose was all clogged up with sand. The technicians took the hose out but they did not check the water temperature. The washing machine is used and if I put it on hot water, it runs hot for a couple of minutes, then the water goes to lukewarm so I told Rick. I checked it a few more times but he scheduled to come out one more time. Rick was a nice service guy. He and another fellow did a good job. They were on time and called before they came.

I did everything in our power to find out why the hot water heater wasn't working, including replacing it. It turned out there was a blown fuse in the electric line. I called AHS. I used the automated system and it works good. The first contractor that came out, Half Price Plumbing, wasn't very good and could not solve the issue. The tech didn't appear to be adept to what he was doing. I contacted AHS and I said, "I don't like this guy. I'd rather have another plumber." And they said, "Okay, we can't change contractors. We can go ahead and cash you out on this claim." I said, "Okay. Please, do that," and they did.

I just moved in to the house, and on Christmas Eve, the heat pump wasn’t working. It was black on the thermostat screen. I called a friend of mine who's a retired tech, and he came over and checked the compressor and coils for me. We determined it to be strictly a thermostat issue. I submitted a claim with American Home Shield, and even though I hate doing anything on the computer, I was able to accomplish the submission online, which means their site is user friendly.

We had an HVAC issue where our fan was blowing fast and was making a lot of noise on the outside unit. It went to a point where we had neighbors complaining. Hunter, the tech, called me and said he’ll be at the property in 20 minutes. I wasn’t at the property when he came, but my father was, so somebody could be there for him. But Hunter called me, walked me through everything and told me what was going on. He told me that somebody from the past warranty claim we had put on it had installed the wrong motor, and it was spinning too fast. Over time, it was just gonna wear down.

The heater on an inground spa that we have was making a huge racket of a banging sound. I called in a claim to American Home Shield and the reps were fine but the 15 minutes that it took to get through was ridiculous. All American Pool Maintenance called then they came out and looked. They assessed the problem quickly, ordered the parts, and fixed the heater. They’re excellent and a very good vendor in terms of calling me, setting the appointment, calling me the morning of the appointment, and telling me roughly when they were gonna be here. Then they were here right within the timeframe they told me, they did the service, and everything’s fine. American Home Shield also did a great job in responding with a vendor quickly, which is important.

I submitted my claim on the American Home Shield website and it was comfortable and easy. A contractor from Sears of Tampa came out within two days. My interaction with him was excellent. It took four instances to repair over three months time for the issue to be repaired. It was a very long and drawn-out process, but that wasn’t related to the technician. It was the complexity of the dishwasher. Overall, I was satisfied with my experience. I appreciate the contractor’s determination and American Home Shield’s value.

We submitted a claim for our heating and air and AHS took care of it right away. Their online site was really user-friendly and my interaction with the contractor was wonderful.

I used to sell real estate in St. Louis and I know how good American Home Shield is and so, I bought their policy for myself. I called them when the whole east side of this one level condominium unit was without power. I thought it was a simple thing but it went on for a week and two days, and the electrician who I had here prior to AHS’ contractor couldn't find the issue.

I filed an online with AHS and it was super easy. The downstairs wasn't heating. Except for one room, the system was blowing cool everywhere else. The contractor they had responded back really fast with a text message. The service was fast. It took them a couple of hours to take care of the problem. They did a great job and their timeliness impressed me. Plus, they were very knowledgeable about what they were working on. The heating has been fantastic since the repair. I'd be renewing with AHS.

The export tube on the air conditioner got clogged up. It flooded my attic and ruined three ceilings, and it was really bad. I called American Home Shield and told them what happened. I told them that I had no heat and I needed some help. The issue affected the electricity on one side of the house because the water had been leaking and it went down in the walls, and we had quite a mess. It took AHS about a week to send someone out from Comfort First Heating and Cooling, Inc. and the service provided by the techs was excellent. They were professional and helpful. They sat down, talked to me about what was going on, and told me what they saw. Then they went in, blew out the clogged line, and fixed it. It was my third claim this year and everybody that AHS has sent this year has been outstanding. Also, I have been recommending AHS to everybody around me.

The water spigot where we get filtered water was dripping constantly and AHS sent Quality Appliance Service. The gentleman who came out put in a new motor because he said a grain of sand got stuck in it so it couldn't close the valve. He was very professional and knowledgeable. He also advised us on changing the filter and after he left, we changed the filter ourselves. The water flowed a lot better after that and we appreciated his input in that.

Our heater was not working. I submitted the claim for repair with American Home Shield online and navigating through their website was easy for me. They told me that I would get a response within 24 hours The only mix-up was that when I contacted them, I put in a different phone number from the one listed in the system. The contractor, A&R Complete Services, came out and took care of our heater, and we had a pleasant interaction. Their tech was very thorough and communicative, and explained everything as he was doing the repair. I'm very pleased. So far, everything has been operating well since the repair and we're still warm. I got two repairs in the past years, so our AHS warranty has been worth the money so far.

Our dryer was making a rubbery noise, our washer had a mildew smell, and the refrigerator was making some noise too. Someone from All Valley Appliance, Heating, and AC came out. The guy was very professional and he was here for about an hour and a half. He took the entire dryer off. He found the issue which was the wheels that were holding the big tube. He replaced all of them. He did a good, clean job. Then he checked the washer and found that there was a little of bit of smell coming from the sewer or something like that. He cleaned it up and then turned out that it was okay. The same thing with the refrigerator, he tested it out and he said that it was okay. Everything about it was good.

The garbage disposal was leaking and I submitted a claim through the American Home Shield website. I made an error in the initial claim that needed to get done. I put the wrong equipment. It should have been another. When I called up AHS, they knew exactly what needed to be done and then they changed it very quickly. The response time was within an hour. The contractor who came out seemed to be very knowledgeable about what needed to be done. He assessed what was the problem, and recommended a replacement given the age of the disposal and then the corrosiveness of the seals. The technician made sure that there were no leaks with the disposal. He made sure that everything was cleaned up around the area where he was working. And he was very respectful of my household. So far, the garbage disposal has been working well since the repair.

My microwave was not rotating and I submitted the claim online. Their website works well, and the contractor AHS sent out was excellent. He came, looked at it, noticed the part, did problem-solving, fixed it, ordered the part, and put the part in. Everything seems to be working now. Two years ago, I also had an issue with the plumbing. The service contractor they sent, however, was not knowledgeable about what he was doing at all. They said they were gonna send somebody else, but I ended up fixing it on my own and paying for it. When people complain, AHS should put a strike against the company and when people have so many complaints, AHS shouldn’t hire that company to come out. Still, I’ve referred many people to AHS.

My toilet wouldn't stop running and I filed a claim for it with American Home Shield online. The contractor who came was very professional and very good at his job. He looked at it and it needed a new gasket inside but because of the type of toilet it is, they had to be ordered from Kohler. As soon as the parts came in, they came back and installed it and it was done quickly. The other companies offer better rates on their service calls than AHS though. But other than that, everything worked out well with AHS and I was happy. I would recommend AHS.

Our heater wasn’t working and it was really cold. We had to use base heaters as an alternative and it was difficult with two small children. We placed a call to American Home Shield, described the issue and they told us that they would assign a contractor. We got an e-mail shortly afterwards telling us that the contractor would be here the next day. The first company that came out couldn’t fix it. They weren’t familiar with the system. So we called American Home Shield back and they were very quick and responsive. The lady that we spoke with promised to get someone out that same day and within a few hours, we had another contractor that was able to fix the issue. The contractors were very professional and the experience was very positive. It was not easy without heat but they worked on it very quickly. This experience definitely made me feel much better that we decided to go with AHS.

Our dishwasher failed and was not working. And with the holidays coming, and a number of entertainments planned, we were very concerned that we did not have a functioning dishwasher at the end of it. So, I filed a claim to American Home Shield over the phone. They called us back and told us that a repairman from Sears will be coming out on a Friday but he never showed up. I was home all day waiting and the repairman reported that he was unable to contact us. But, there was no record of a phone call. We knew he was lying about it and he apparently just didn't wanna come up. Moreover, when we contacted Sears and complained about no one showing up, they told us that their next appointment was the end of January, for it was the end of December.

My air conditioner wasn't working right as it was making a noise. The guy from Consolidated Mechanical that was sent by American Home Shield was very thorough and courteous. He did a good job.

I normally submit my claims with American's Home Shield through their website. It is good and in the two times that I've used it I didn’t have any problem with it. When I submitted a claim with AHS recently, I initially waited 24 hours but the contractor, Advanced Cooling and Heating, didn't meet the time frame that I was given on when to expect them to come out. But I called them and as soon as I got their attention, they started working with me and they did what they were supposed to do. When they came out, they were good and the interaction that I had with them was reasonably professional.

American Home Shield is a great warranty to have. One time, I called in to submit a claim for the oven and the experience was good. The rep that I spoke with was great. I was contacted in less than 24 hours after I submitted the claim and the tech guy that came out was really great. He was quick to return my calls and he knew very well what he was doing. He provided excellent service and I was really impressed with him.

My furnace was not working. I submitted a claim online with American Home Shield and it was easy. They sent out HVAC Experts and they got a hold of me within the hour. Their tech was also great. He was out here that afternoon, identified what the problem was, ordered the parts, and everything went smoothly. He had to come back out a second time on Monday to install the part and the furnace has worked fine since then. They did a good job and everything is great.

I've never really had to use my home warranty before. I was home last week on a staycation and I wanted to get things fixed that I haven’t had time to call in. We were having issues where the water wasn’t stopping in the toilet. Anytime Home Services came and replaced the innards. However, I’m still in the process of working with that claim with the company because when they left, the toilet started leaking and that hasn't happened before, and it went to the floor. But they’re doing a really good job so far on handling that. They stopped the leak, and I just have to follow up on some mistakes. I need the e-mail address to send the pictures of the damage to ‘cause this all happened over the holiday weekend. They were out within about 12 hours to do it on a Saturday. I have to call them today to see where we’re at as I haven’t heard from them. As of my last conversation with them on Saturday, it was going well.

My hot water heater wasn’t working and we had to not take showers after each other because of it. I submitted the claim for it online at American Home Shield as it's easier. Des Moines was here right away, and they got things ordered and installed right away too. It was a good experience.

I was heating up some stuff in the microwave when it completely went out. It was a microhood and it vented outside. I filed a claim to American Home Shield over the phone and I got through somebody in less than five minutes. I told them what happened and they were really great. The rep was good and she helped me through the process. She said she would get in touch with Sure Tech as soon as possible and have someone out here. The following morning, somebody was here and within two days, the problem was resolved.

The contractors who came out for the plumbing fixed the stoppage from a plumbing standpoint. They were good. They were on time, did the job and they carried themselves professionally. They resolved the issue in one visit. Also, AHS’ website when I submitted that plumbing claim was easy to use. That was what I needed. It was a good experience with AHS, so I was happy. I've recommended them before as well.

It's always been good with American Home Shield. I had Water Type Pool & Spa come out and they repaired the problem. AHS treated me right. It was a good deal.

We had our dishwasher and our stove repaired through AHS under the same time, and they are both working now very well. The claims process was very easy. I send the information via mobile and I get response probably within several hours. The contractor came and reviewed the stove. It needed a part. They came back with the part within 2 days and replaced it. That worked very well. When he looked at the dishwasher, he said it needed a plumber so a plumber was sent out and the plumber made the repair.

It takes 20 minutes to sit there and get through on the phone with AHS. I know they’re a big company but when I have to sit there 20 minutes just to talk to a rep because I don’t always have internet, then there’s a problem. There have also been other times I have submitted claims and American Home Shield did not end up covering the problem. I had a claim for the air conditioner as the blower motor went out. One contractor wanted to replace the whole AC upstairs. It would cost $1,900 and I said the whole thing doesn’t need to be replaced because I’m not one to just spend money uselessly no matter whose money it is.

The most recent claim I had was for the faucet and the contractor came right away. My wife did the claim online initially then I got a phone call and made an appointment. The people from Hardy Plumbing put a part in, fixed the faucet and did a good job. It is very good now. Having the warranty was very valuable and I would recommend it. It's helped me a lot in trying to find somebody who's already got credentialed by American Home Shield to make sure that they're already insured. Then they did a good job in a timely manner.

I called American Home Shield to put in the claim and I wanted to make sure they knew that this was the fourth circulator I would be getting. I waited almost an hour on hold, but I needed to talk to somebody to get that across and it was fine. But AHS could institute a callback system, which would be good. Other than that, the contractor was fine. I have our two refrigerators in there right next to the water heater, so he really had to work to get it in and soldered in properly. He did a very good job and made an effort to get it in, so I was happy.

I go online when submitting a claim with American Home Shield. The plumbing issue we had was a stoppage and the contractor who came out was excellent. He came early but he called first to make sure it was all right. That was one plus. Then he got here at the time he said he would. He analyzed the problem and went about fixing it. Everything went according to the way he had analyzed it and you can’t get any better than that. I would recommend American Home Shield. In fact, when our contract is up, we’re planning on continuing it.

Updated on 1/25/2019: Today 1/25/19 we were finally reimbursed $670. They did not reimburse us the $70 deductible even though we did their job, spent hours (no exaggeration) on the phone with them and paid out of pocket. For $670 AHS is not worth the aggravation and time. Will definitely be going elsewhere. They don't have the service connections in my area.

I had to submit my claim with American Home Shield online because nobody would answer the phone. And their online site wasn’t one of the better interface systems that I’ve used. But the fellow from APC Plumbing repaired the broken pipe and he was fine, but then he called in drywall people. It’d have been nice to know that he was gonna have to call in drywall people to finish the job.

We had water coming out very slowly on the hot side and I thought that it was something with the pipes. I called in to American Home Shield to file a claim. I was very surprised that they were able to get someone during the holiday week. J&H Plumbing of North Carolina came and I never had a contractor sent out from AHS or any other that was that good. The guy came out during the weekend and there was no extra charge for that. He said that he works every day. He was very knowledgeable, on time, and sent text to let me know he was on his way. While he was here, he was letting me know what was going on and what he was trying to find. He knew what he was talking about. He replaced some pipes and when he got through that, he thought that was what it was. It actually wound up being up in the spigot and he couldn’t get to it so he had to put a new faucet spigot in. The best contractor and reaction I've had in a long time.

American Home Shield is really nice and I appreciate them. I had a pipe leak which was not a great problem but it was adding weight on the ceiling. So it would have been a huge mess in future if I did not have it repaired on time. I submitted and paid for the claim online, and it was nice and smooth. I feel confident doing it online. C & P Plumbing came out on the very next day, within American Home Shield's timeframe. They were very professional and it was nice dealing with them. They dealt with the issue in a very short span of time, and so far, it's been good.

My heat downstairs wasn’t working so I put in a claim with American Home Shield online on a Saturday. Someone called me Sunday evening and A-US Air Conditioning of Texas came out. I told the contractor I had to get to work, so he made me the first call on Monday. It worked out and he explained everything before he did it and got it taken care of. He said that the problem was some type of switch, most likely a kill switch, that had gone bad and it wouldn’t allow the heater to come on. He was very professional.

The house was really cold because the heat didn’t work. When I had the furnace repaired, I submitted the claim with American Home Shield online and it was pretty easy. It was a few clicks and I was in. Then the contractors that American Home Shield sent came in today and were a couple of hours early for their appointment. They finished the job and did it well.

I had to get the stoppage from the drainer for the washing machine. I used American Home Shield's automated system over the phone to submit the claim and it was simple and easy. The contractor gave me a time period and he was there towards the end of the time. He was very professional and the interaction with him was good. He snaked the stoppage but they had to come back. I wasn’t there during the first visit, so I think that was why it didn’t work out. Although I had my dad there, I needed to be there to exactly tell them what was going on. We weren’t able to wash clothes and the second visit came about a month and a half later. We went out of town and I kept pushing back the service call so it took so long. It was a pain but it was my fault. But since that second visit, we haven’t had any issues.

Our heating unit would not come on so I got on the phone with American Home Shield and submitted a claim. It was a pretty easy process. A guy from A-US Air Conditioning of Texas came out and he was really good. He went through the whole unit, figured out what its problem was really quickly, and solved it. Everything has been working fine ever since.

The garbage disposal went out on us. I submitted a claim to American Home Shield and it went a little time. I called in the claim number and got a very quick reply that the contractor would come right out. When the tech came, I walked him through the problem and where we had a leak. He went right to work on it and then he found the problem and repaired it. The unit was bad, so they had to put a new unit in it. I’ve only had American Home Shield for several months, but it has been okay for what I have to used it for. I am satisfied with them so far.

I made two claims with American Home Shield - one for the washer and another for the dishwasher. I called in and waited for 45 minutes. It was a really long wait and it's ridiculous. If I submit a claim online, it’s handled, but if I call in, it takes forever to get somebody. Many times I’ve waited for 45 minutes, somebody connected to me and then got disconnected, so I had to wait another half hour to get back on. Nevertheless, AHS is gonna replace the washer but they haven’t called me yet about it and it has been a week and a half. For the dishwasher, I got two different opinions for it, and they’re not gonna listen to the second opinion. The first opinion on the dishwasher, they said it was a computer board on my dishwasher. They replaced that and the motor as well, but it didn’t work.

I called AHS to have someone fix my hot and cold water dispenser. The contractor came out and all she did was take a picture of it. She looked and said, "Oh, I don’t know if that's covered." I told her I called AHS and told them exactly what it was, and they said it's covered. She went out and sat in her truck for 35 minutes, came back in and said, "Yeah, it has to be from your hot water heater because you flushed the hot water heater." First off, it was not hooked up to my hot water system. Second, I have a filter in the way for that not to be even possible and the water was running freely.

I had a dishwasher that was messed up, a cooktop that was messed up, and then an older stove that had a leak. Whenever we have problems, my wife normally goes on the internet and tries to submit a claim through there. Mr. Appliance, the contractor who came out, was very good. I like the fact that before they come out, they send you a picture of who is going to show up, along with their name, and also give you their work phone number through that person. So, that way, you know who is actually supposed to be showing up. They do excellent work. I would highly recommend them. Everything that American Home Shield covered has been sufficient.

Our garage door opener stopped working. There was something with the gears or strip and the garage door wouldn't open or close. I submitted a claim to American Home Shield and I did it online. Navigating the website was very easy and it was very convenient. I got a message saying that someone from Lake Anna Doors would be contacting me. I was contacted within 24 hours to set up the appointment. The tech came in and introduced himself. He was very prompt, courteous and knowledgeable. He took a look at the garage door. He talked with my husband, told him what was wrong and fixed it.

Our furnace didn't have the same force as it had before and it was leaking something, so we submitted a clam with American Home Shield. We told them that we needed someone to look at our furnace. Then they sent us an email saying that they were going to send the contractor, Advanced Heating. The contractor called us and set up an appointment. The tech came out within a couple of days to check our furnace, but there was a problem with it. He said that our furnace was too old and they couldn't get any more parts for it, so he was gonna talk to AHS about that. Then the contractor had to wait because AHS was going to ship them the furnace. But it was all handled excellently.

I tell everybody about Home Shield. My most recent claim, which I did online, was for the washing machine. The site was very good. The contractor was good as well. He had to get a part and we had to wait a couple of days, but he returned and got the job done. So he fixed the washer and it's been working good. Right now, we’re waiting for the dryer to get repaired but it’s been the holidays. At first, I thought it was leak. But the contractor said the dryer also has an issue, so it wasn’t just a leak.

I recently had a claim for my dryer with American Home Shield and once the contractor got somebody out, he fixed it. But before this, I had a claim for a washer and it took me over two weeks to get it repaired because the guy who came out didn’t have the right equipment and he had to come back. They had to order it and that was a little mess. Greenway was the contractor that came out both times and they were slow in coming out. They've got all the time in the world to come out and fix something when I’ve got a washer or a dryer that I needed. I was dissatisfied with my AHS experience and thought about quitting them, but I've still got a lot of older equipment that I need to have insured and they’re the only place I know that’s gonna get it insured.

For the first time in about eight months, we fired up the heater, and it started making a racket. I submitted a claim to American Home Shield and it was easy. Everything is online and they give the opportunity to pay there or pay later. It was painless. Starlight company got in touch with me the next morning and asked us when we were available. We set the appointment time, and they came out right on time. Then they ordered the part and they went back out within three days. After the repair, the heater has been working great. Starlight also came out for a previous repair on our refrigerator, where the icemaker had stopped functioning. It was the same sequence of events. I put in the claim online. Starlight called the next day and arranged the time. They came out on time, ordered the part, came back out within a couple of days and the repair was done.

The home warranty that I was using was not working out. I went to American Home Shield for they had good reviews. I have been with them for over a month. A couple of weeks ago, there was an issue with my faucet. It was leaking. I submitted a claim by phone to AHS. It was easier for me. It was an automated system. The contractor who came was from BestWay Mechanical and he was very professional. The issue was resolved in about 12 hours.

There was a lot of water in our pan in our air conditioning unit, so we had somebody check it out. We called American Home Shield and it was our first time ever submitting a claim with them. The claims submission process was very easy. Stockdale Service Company came out and let us know that it might've been a roof issue versus the air conditioner and they cleaned up everything that they saw while they were there. They were very professional, very polite, very patient, and thorough, and they tried to explain everything to us. Even though the problem wasn't necessarily fixed completely by the people who came, they were very assertive. They provided superior service and all the way around, as far as politeness and understanding, they were very professional.

I went with Choice Home Warranty first because when I Googled home warranty companies, they came up with 9.9 stars. Then somebody told me, "They must be paying people to write good comments because my experience with them was not very good." We had a water heater that was leaking and they said they don't do water heaters that leak. They only fix what was wrong with the interior and they didn't want to repair what I needed to be repaired. I had somebody out here repairing something else, and he said they had tried that company too and they were terrible. But they said they switched to American Home Shield and things have been great. So I switched right away and signed up with American Home Shield in October.

I needed to have locks rekeyed. I tried to call American Home Shield and sat on hold for 30 minutes. I then went through their website to see if I can submit the claim there and found it to be much easier and certainly faster. I was given 24 business hours before I would get a call back to schedule. I submitted the claim on a Friday and the contractor, ACR Master Locksmith, came on a Sunday. The experience was exceptional and their technician was great. I wasn't expecting him until at least Monday. It's been a good service so far with AHS. I had to pay the downpayment for the service and it was right in the ballpark of what it cost to have them do it anyway.

Updated on 12/23/2018: In addition to waiting for service only to be told once he arrived that it wasn't covered and just left, (electrically powered smoke detectors), we were billed for it! Had to call in to ask for bill to be removed since there is nowhere online to email anyone at AHS, and customer service takes forever to answer and doesn't know anything either! Phone calls tell you to contact online, you contact online and then find out it's not covered when and if they show.

Called in a service because of the water leak in the furnace/ac coil. Turns out guys came out about 3 months ago in October and said will be back with part. It was inducer motor. They still have not come out. American Home Shield charged me for service call but issue still not fix. So I went out my way and got someone else to do the work and costed me 573.28 and I will not recommend American Home Shield to anyone Naperville Il., Downers Grove area. And when you call them you wait 25 minutes for a real person to talk.

I submitted a ticket to American Home Shield for drainage stoppage. I called it in and it went well. When I got off the phone with them, I got the service request number. So I called the plumber immediately, which is what they recommend. While I was on the phone, the request number came in to the plumber on the system, and they were able to sched me in for the next day. I always call the plumber to schedule. They have a certain amount of time they can call you in. And other times, they tend to call at the later part of it.

My whirlpool tub needed to be fixed and I called American Home Shield to let them know that I was having an issue. Then one of the representatives from the company that was gonna be doing the repair called me. Their tech came out in a timely manner and he was friendly. He made the repairs quickly and professionally and I was very pleased with him. I called on a weekend and in about two days since submitting the claim, the repair was completed. AHS is a great company and I have been having a wonderful service with them since I contracted with them. It has been about five years and I've had nothing but positive experiences.

Having American Home Shield's warranty has been very good. So far, I've used it twice and both issues were taken care of very quickly and very professionally. One claim was for my washing machine I was having a problem with. The water wouldn’t stop filling and it would agitate. I went online and submitted a claim with American Home Shield and their website was very simple and easy to use. A contractor then came out in one day. He was very knowledgeable and got right in. He checked everything out, figured out exactly what was wrong and explained it to me. There's a pressure tube on the unit that tells the system how full the tank is and he had to clean that a lot and get everything operating again. He also stayed to make sure that everything worked perfectly. The other claim was for my garage door. A repair company came and they fixed the springs on it. Go ahead and get a warranty from American Home Shield.

We had two problems with our refrigerator. The first was with the ice maker and the second was for the fan motor. We then filed a claim to AHS. Because of Thanksgiving, it took AHS three weeks to get a contractor out. Still, the guy who came was very nice. He said he put it in as an ice maker because it cracked where the ice holds. The next time, he came with just the motor and when I asked what about the ice maker, he said that what we had was a dispenser which is not covered by insurance. We then told him that it's not a dispenser and it's an ice maker.

We've been with American Home Shield for a long time. When we had an issue with the dishwasher right before Christmas, I filed a claim to them online and had a great experience in doing it. It is easier to do it online and they automatically set it up for me. I don't have to talk to a person and answer a million questions. I just submitted the claim, and somebody called me by the morning. Gimino’s Appliance Repair came out on a Sunday, which I was shocked and very appreciative of. Their technician did it because of the holidays. The parts were ordered then another guy came to replace it a couple days later. They did very well. I’ve had other service people that were terrible, and these guys were very good, so I would recommend them.

The microwave wasn’t working. I filed a claim for it with American Home Shield over the phone. Then, I was given a timeframe of when to expect a phone call from the service company. They would have been here within three days but with our schedule, it took about a week and a half to get it all put together. Even so, they were very prompt though and I had great interactions with the contractor who came. He introduced himself and he was very professional. He asked what he was working on and I showed him. I told him what the symptoms were and he got right to work and took care of it. I was happy that he had the parts on his truck and was able to fix the oven in one trip. Since the repair, everything has been functioning perfectly. We’re very satisfied with this warranty.

Whenever I have a claim, I always call American Home Shield and they call a service person to come out. The service person calls and identifies themselves and says they will be out to fix the problem. I’ve had very good rapport with American Home Shield. I called them about the toilet in our half bath that wouldn’t flush and it was real slow. Someone from Sieb Plumbing, Heating & AC came out and checked it. He was very knowledgeable and polite, and he went out to his truck and made a couple phone calls with AHS after he made his diagnosis, and then came back in and fixed it. A part in the back of the toilet was fixed and the toilet just worked great ever since. It works like new. I’ve always had very good luck with whatever AHS has done.

Two parts in my refrigerator broke and I just called AHS and they told me who to call. The rep I spoke to was very nice. I called and the tech was out the next day. The technician, Abe, was lovely as well. He was very polite and very professional. He was very clean in himself and was very neat about my house.

Getting American Home Shield is a good idea. You’ll be glad you did. I called them when the dryer wouldn't work. We needed dryer to dry the clothes and Farley's Fast Rite Service came out. After that, the dryer was fine.

I had a water heater that was leaking. I made my AH claim over the phone and this time, it was a good experience. I called before and they asked me what was wrong then said they would turn it in and a company would call me. But they didn’t really ask me what was wrong. All they knew was I told them that something was wrong with my washer. But this time, they got all the information they needed when I called.

I filed for a plumbing issue online. A hot water heater leaked and there was water all over the place. American Home Shield sent out R&H Plumbing and they were excellent. The first water heater they brought out didn’t work properly. They came back the next day and replaced the thermostat, which made it work properly and they adjusted the heat temperature for me. I was quite pleased, and the people were nice, considerate, and thoughtful. AHS also replaced the microwave oven with no additional cost. It was built into the wall, and it was about 20 years old and falling apart. They put something hard in the wall, it’d cook the oven all the way through or warm it up.

My heater didn't work, and it didn't kick on. I called American Home Shield and submitted a claim through an automated system. I called on a Sunday and the contractor called on Monday morning, even within the 24-hour timeframe which was actually business hours. So I'm very happy with how quick they reacted. When the tech arrived, he was very professional and he had good knowledge. He got the job done, and the heater has been working perfectly after the repair. I am fully satisfied with my experience. American Home Shield is a great warranty company.

The people we bought the house from had a warranty with American Home Shield and we just continued to pay the premiums on it. One time, the water heater went out in the middle of my son’s morning shower. He lost hot water and I went down and there was water on the floor. Initially, I forgot that we had the home warranty so I called Niebuhr Plumbing & Heating. They asked if I had a home warranty and I remembered that we have American Home Shield. Niebuhr said that they manage AHS' stuff but they had to get clearance from them before they replaced our water heater, so we did all that. Then, the new water heater came and they put it in. The new water heater is working beautifully without any problems whatsoever.

When my air conditioner was blowing out hot air, I submitted a claim with American Home Shield online. That was the fourth time we’ve used AHS in this house. I get a text message that someone will reach out within 24 hours to set up an appointment. Then it’s usually within the next 10 or 15 minutes that I get a call from someone. I want same day service and usually, that doesn’t happen, but the air conditioner contractor did a great job. There was a problem with our thermostat and the tech replaced it, and that fixed everything. That was the second time we’ve had somebody come out for our air conditioner and American Home Shield was fantastic. We also had an issue with our pool pump, which AHS helped fix, and a drain issue so they replaced a garbage disposal.

I had an issue with my water heater outside the house and there was a leaky pressure valve or something like that on the top of the water heater. I submitted a claim via the website and requested service. The contractor who came out was fantastic. He knew what he was doing and found the problem right away. He fixed it within 20 minutes and was out the door. My experience so far the last couple of years I've been with AHS is whenever they come out, the people that they refer are nice, professional, know what they were talking about, and they either repair the issue or they replace it. The money that I've spent is worth it. I just referred my sister to AHS and she just signed up with them.

I was getting emails telling me about American Home Shield, so I decided to go ahead and call them to get the warranty. I have them for six months now. When I thought I was having an issue, I submitted a claim to them. But I found out, I wasn’t having an issue and a switch just needed to be flipped on. The interaction I had with their reps went really well and it was everything that I expected and more. It was really easy, too. It’s nice to know that American Home Shield would be there if I need them.

We had American Home Shield when we purchased the home in Tennessee in 2012 and we renewed our warranty every year. When we moved to Florida and purchased our home, we purchased American Home Shield again. That’s how pleased we are with the company and with the home that we’re living in now, they’ve replaced our well pump.

There is no way you can cancel your service from your online account. I called them to cancel, there is no confirmation email or anything, they said they canceled the service but charging me. Very difficult to cancel. Not recommend.

I called their customer service 5 times to fix my account error as it shows that I didn’t pay for the service which I did a few months back. Every time I called the customer service and explained the story, I was assured that it will be fixed within 7 days. Next time I call them and I was still told that my account has an outstanding balance. I talked to the supervisor as well and I was told that they cannot do anything as the accounting is a different department. I requested to get transferred to the accounting department but 45 minutes passed and still no one picked up the call. I am not going to renew their service and I will keep telling everyone my experience.

Contacted American Home Shield for service on heat pump because it was not working. They advise me of the contractor I needed to schedule service with so I contacted them. That’s when they told me they could not come out at the earliest for four days. Told me would be there between 10 am and 2:00pm. I agreed. That day they showed up at 6:30 PM. Examined my heat pump. Concluded problem was a transformer that was shorted out and then advised me they could not repair problem at this time. Had to get with American Home Shield to get authorization to perform repair.

This service provided has been pretty useless for me: - We had a huge water main leak in the basement causing flooding. We called AHS & after a long time we got an agent who said that they will send somebody immediately and the plumber will call us. After 1 hour when nobody called, we called them, again waited for a long time and then they said that the “emergency” contractor was scheduled to come after 3 days!!! So we got another plumber to fix the leak. AHS would not reimburse the payment which they should have covered as part of insurance.

American Home Shield's service is good. When I submitted my claim online for a dishwasher, their website was okay and user-friendly. Their contractor called me and we had a good interaction, and he was out within three days. In the end, AHS replaced my dishwasher and also repaired my stove.

Most of our experience with AHS has been outstanding. We’ve had a couple of issues related to some AC repair because of the process of getting things approved when there had to be a replacement for my AC controller. But other than that, I’ve been happy with the service. They were able to get somebody out for my garage door quickly. I submitted the claim online, which was easy, and we had a guy out here at the end of the day. He was very good. He was pleasant, professional, and knew exactly what he was doing. Prior to fixing the garage door, he showed to us what was wrong and then after he fixed the problem, he showed us the difference. Since the repair, the garage door has been performing outstandingly. I’d recommend AHS.

My biggest complaint with AHS would be the wait time on the line when you’re waiting to talk to somebody. They don’t have enough people working for them. I call back and wait again. Finally, I get someone, but by that time, I am doing something else, and I can’t focus on what they’re saying. Thereafter, they disconnect and then if it gets disconnected, they don’t call me back.

We had a plumbing issue with a washer recently and made a claim for it over the phone, which was very easy. The service tech had knowledge about the issue. According to him, somebody else has to come out and put a camera through the pipe. Hopefully, what he did works. Overall American Home Shield is a great company.

Our washer started leaking and my husband tried to see if he could figure out where it was coming from. We realized we needed to call American Home Shield to file a claim. Somebody came out, looked at it and determined that it was not fixable. The tech said that he would put in a claim and then we will contact Home Shield to get a new washer. It took me a couple of days though to decide which one. It was ordered last Friday and we have been waiting for it a little over a week. I like the contractor that AHS sent out. He was very efficient and very polite. Over the years, we have worked with a lot of different contractors and I liked AMT the best. We also had an issue with our refrigerator and the tech looked at it. He was very confident and was able to fix it easily. Overall, American Home Shield is very easy to work with and they are prompt, which is really nice. I like the people they sent out, too.

I had a great experience submitting a claim with AHS when my furnace quit working. I put a call in with AHS in the evening for my furnace. Then I spoke to Decker Heating and Air that evening and the tech came out first thing the next morning. He had to go get the igniter switch but came back later the same day to install it.

We've had American Home Shield since we moved to this state, and we had them in another state. They don’t cover everything, but they've done a good job on the things that we have covered. Our dishwasher was leaking and I tried to make a claim for it online, and that was a little bit of a problem. The website kept looping me into other areas there. I finally just called them at the 800 number and got it done that way. The young rep was very helpful. Also, the contractor called and gave me a window, and they were here within that timeframe. They had to order a part, and the technician should be here tomorrow to finish the repairs.

We had a malfunction of our garage door opener. I submitted a claim to American Home Shield online and a young man came over and said that we needed new roller bearings. When we finally got around working on the garage door opener, he reset the frequency, something that I had done a couple of times, and said that that ought to fix it. So, the garage door was opening by itself. Shortly after he left, the garage door opened by itself another time. And then the next day, it opened twice more by itself. We called back and said we didn't think it was fixed. This time, the technician came out and replaced the circuit board and told us that we needed to get our garage door maintained for $647. It looked like he was trying to sell us a new garage door instead of trying to fix the old one. But we talked him out of that, so everything seems to be good now. American Home Shield is the second policy we've had in this house and we're quite happy with it.

We had some sediment in the kitchen faucet. We're having low pressure, and everything else in the house had high pressure of water coming out. I put in a request online to American Home Shield and they gave me the time frame that they're gonna be here. They were even here 15 minutes earlier than the time frame, which I'm really appreciative of. The technician identified himself. He also drove a vehicle that was identifiable as a company that I was told that was gonna be here. I let him inside the front door, showed him the kitchen area, and that was where he started his work.

I've told many people that AHS is totally necessary. Our heat went out and the motor hung up. AHS sent out a contractor who was very cordial and informed me of everything he was gonna do. He even called me back and let me know that the wrong part was coming in. He replaced something on there. Everything was good. He didn’t take long, except for getting the part in.

The heat pump on my air conditioner wasn't warming up, so I called American Home Shield and submitted a claim. The tech came out after a few days and my interaction with him was good. He troubleshot and diagnosed my system. He also gave me an alternative method to heat my house by turning on the emergency heat in lieu of the natural heat pump. Then the company put in the paperwork in trying to replace the part then I waited until they were ready and they had the part. It was approved by AHS and after a week, the company was able to bring the part in. After the repair, the heat pump has been working fine.

My dishwasher wasn't draining the water. When I wash the dishes up, the water will hold and it will hold at the bottom of it when I finish. I called American Home Shield to submit a claim and every interaction I had with their reps was great. The technician that came out was very qualified. He did everything with me and explained everything that was going on. A couple of times, the one that came to repair didn't get it repaired because the water was still holding in the bottom. But the guy who just left finished it so it's working properly. He had to put another piece in where my door is because a lot of parts in there were burnt out. Now, everything is working fine. I thank American Home Shield for staying with me and taking care of my dishwasher. I'm very satisfied with it. They took care of my problems even though it took a little longer and they didn't neglect me.

I recently submitted a claim with American Home Shield online for a malfunctioning microwave. Their website was easy to use and navigating through it was simple and quick. The contractor got out in the next business day, within 24 hours. They were very accommodating and it was good dealing with them. They explained the problem to the depths along the way as they tried to troubleshoot. They were able to fix the issue and explained what they did. They also told me to reach out and contact them if any follow-up service was needed. Since the repair, everything has worked like it was brand new. This warranty is very valuable. You never know what can happen and it’s good to be protected for some of the major costs that can pop up. My AHS warranty has good value for what services are offered and I would recommend going down the same path as I did.

My friends were using American Home Shield and they told me how good it was. So far, the two times I’ve used it, the people that have come to my house have been very nice. I was really concerned about that, but they’ve been very professional. Recently my heating wasn’t working right and I called it in. The claims rep was very good. The contractors came out the next day, but they had to order a part so it took a little while. They were all very nice and I was pleased with everybody. Right now, everything’s good. As a single person, having a warranty is really valuable to me and AHS is a good insurance to have.

I had a toilet plumbing issue. I filed a claim online and American Home Shield's site is very user-friendly. It’s easy to use because I’m not a maintenance person and every description is very much specific to what you’re looking for. I liked it. The contractor that came out was the one I had used before. They’ll get ahold of you in 24 hours and schedule. Since they had an opening come up before my appointment time, they called to see if I wanted to utilize the time because of the technician in my area. The tech came, did his job, and was here not too long, and I haven't had a problem since. Having American Home Shield is worth it especially to those of us that are not handy-savvy. Although there is a charge for somebody coming out to do work, it’s a small price to pay compared to what I would be paying if I go out to find a private contractor. I’ll recommend them.

I called American Home Shield as I had issues with my heater and hot water heater. AHS handled everything. The interaction I had with their rep was great. She was professional and always tried to help out and do what she can. It took them 72 hours to get someone out here. The contractor for the hot water heater was okay. I liked that he knew his stuff and he figured it out. With my heater, I had to call AHS back because the heater started messing up again a week later. The contractor came back out two days later, and he couldn’t find anything wrong. Everything was working when he showed up.

I have rental properties and my tenant calls in the complaint to my property manager, who makes a service request online because it's just so hard to get on the phone with American Home Shield. Nobody answers the phone, and you're on hold for half hour. I have the $75 service fee and they usually make me pay for it before any service. It was kind of a mess. It's not a very good system. My tenant’s been paying it sometimes and sometimes I'm billed for it, and there's just no consistency. I really wish that there would be a better communication as far as everything.

We recently bought a house that has some issues with its appliances. Placing claims is easy and the dashboard on their website is very helpful. We've had a few different contractors come out and the plumber that came out was very good. However, when I try to call to talk to a customer service representative, I have to go through a menu of automated features before I could get to somebody to speak to.

I called American Home Shield to submit a claim for my heating unit and I had a good interaction with the claims rep since I didn’t know what to do. He walked me through it and took care of everything. The contractor came out the next day and he was courteous. The first guy looked at it and then brought back a thermostat. Another guy came out when I called to tell them that the unit was still doing the same thing. He looked at it and he also looked at the outside. He turned one of the screws and the fan went off. There had to be a shortage in it, so we ordered a board. He came back the next day and put it in. Since then, it has been working fine.

I bought my house in July and I've had American Home Shield since then. Their plan was reasonable. Also, I hate getting phone calls and the other companies were hounding me. Once, our furnace was working on and off. It was a faulty switch, which was common with the model that we had. I filed an online claim for it with American Home Shield and the contractor who came was very nice. He put an extra screw in and now the unit is working good.

This is the worst customer service experience of my life. Entered the service request November 17th. The contractor they assigned never returned my calls. After 2 weeks of this, I called American Home Shield, waited over 30 minutes on hold, and they assigned a new contractor. Contractor came out and determined dishwasher needed repair, and microwave needed replaced.

We reported an issue with our HVAC which just wouldn’t blow cold. This resulted in American Home Shield sending out no less than three contractors to assess the issue. The first said the control board was dead and needed replacing. The second said the heat pump needed replacing, the third said the thermostat was the issue and everything else was fine. But reported to American Home Shield that the wiring needed modifying. This took 4 months. American Home Shield went with the last guy, agreed to buy us a thermostat but we have to deal with a wiring issue ourselves in a house we’ve owned less than a year, and no resolution to our problem. Next time I’ll go with the other guy.

We bought AHS service for an year in Oct 2017. We sold our house in Feb 2018 and contacted AHS to cancel service. We were told we had an year long contract and they would terminate once 1 yr is complete in Oct 2018. However in Nov 2018 we were charged the monthly service fee. When we called, we were told it renewed automatically, however, they will process the cancellation and send us refund. In Dec we got a notice of late payment. When we called, we found to our dismay the account was still active. Yet again we were told they will cancel but for refund we need to chat to their retention department.