American Home Shield Reviews

July my air wasnt working. Turns out it was the blower in the furnace. After 8 days with no air it was working again. December I decide to turn on heater and not working. Called again. Another $75. Turns out the air company in July forgot to replace a part that let the furnace know it was lit. I called and requested a refund and was told they would research it... Here it's January and no call back and no refund. I will never recommend this company ever. Such poor customer service!

I am writing this while waiting on the line for representative. My home washer is broken and it’s been more than 3 weeks, contractor came in, diagnosed it, then nothing... absolutely nothing. I had to call again and again to check the status and what’s the next step. And every time I call there is wait of 1+ hour. I don’t know how they are Number 1 service provider, in my experience this is the pathetic service and experience I have ever got. And while waiting they just disconnected me. :(

My gas water heater broke down and has to be replaced. The swap has to be performed by Greenway, but this company only provides low quality gas water heaters. It seems that American Home Shield uses such companies with bad products so you can stay their customer forever. Product brake, you pay more to fix them. Back to my story, in addition, I had to pay out of pocket, $370 for modifications. I asked Greenway if they would consider better quality heaters, but was told that American Home Shield is to decide the brand of the heater. I called the American Home Shield and was told that it is up to Greenway.

I have been paying for this warranty close to 1 yr on a monthly basis. The beginning of December my heat completely goes out as it is 40 degrees. I have a 7yr old son and work from home mom. We started to smell a funny burning smell through the house. I contact AHS for an electrician. I pay 100.00. They came out and disconnected the HVAC and the smell stopped. They were nice enough to transfer the 100.00 to the HVAC. 3 days later they came. The guy stayed for 10 min then left. Never heard from him again. It is now close to Xmas. I call AHS.

Twice on the two calls I have had to make, my hold time has been this long. Isn't there a law against this? This is ridiculous. Picking this policy was a mistake. I have heard similar complaints from so many of their customers... but apparently they don't care.

I requested service to fix my vacuum, four weeks later and six one hour long calls, I requested to have my own repairman fix it since theirs would not deliver. They agreed and said they would repay me the bill, of course they did not pay me back but on top of it they are charging ME $100 deductible for a service they never provided. Even though they said they would refund it, they didn't and now they are saying that they won't... THIEVES!!!

At the suggestion of my real estate agent, we signed up for a home warranty through AHS. On the first call, they sent someone who was unable to fix my refrigerator because he didn't know what brand it was (I put that info in the comments) - he is the reason they get 2 stars - he came back and fixed it as a favor, but wasn't technically authorized to do the work. The second call: our mini split AC wasn't working - they scheduled with a contractor who completely blew off the appointment, wasting an entire day of my husband's time.

When my dryer broke down, I submitted a claim to American Home Shield over the phone and the process was very smooth. The contractor was very polite and timely. They came out to fix it, but they needed to order a part. When they ordered the part, that particular part had been upgraded, so it didn’t fit the dryer. It’s like the part might have three prongs, and then the dryer only had two. They had to end up with replacing the dryer. It was a very courteous service. AHS settled the claim fast and delivered my dryer. Its performance has been excellent since they got it repaired. I’m glad I have American Home Shield. It has been a blessing to me. When things break down, I give them a call and they respond. The problem was solved.

I usually never purchase a extended warranty or service plan except for my home, vehicles, and primary computer. I have been an AHS customer as a homeowner for several years. Each time, I have called and needed assistance with service renewal or to create a service request for repairs, my calls has been answered promptly, professionally, and with follow-up calls. I've referred other homeowners to AHS. Some has used them and others have chosen other companies. I expect to continue to using AHS in the near future.

There was a problem with the heat pump and I submitted a claim to American Home Shield. I did it online and it was cool. The experience was seamless and easy. I filed the claim on a Sunday and first thing on Monday morning, the contractor called. They were efficient and on time. They got a tracker and they followed their route to get to your house. They were good, professional, experienced and took care of the problem. They knew what they were doing and it was an overall good experience. I told my brother-in-law to get AHS and own it through his house.

My heating element in my dryer went out, so I submitted a claim online. Their site is pretty simple, and the contractor who came out was great. He called me ahead of time. There was a little bit of water standing on the driveway because of all the rain we’ve had, but it was passable. So I called him up to come on up and come to the back door because that was where the laundry room is. And he came in, we chatted as he went through, and did his work. He took a picture of it to make sure he got all the wiring. He had the parts. He was there for 30 minutes and he was gone. He was amazing. If I ever have a problem, I want him back out. American Home Shield is much better than the previous company I had, so I'm very happy.

We had a bad experience with not only American Home Shield but with the contractor that they sent out, and American Home Shield continued to pass us around from person to person and gave us incorrect information and wrong telephone numbers repeatedly. We were without our furnace for six weeks and without heat in December, so that was significant. But we finally got to speak with someone and she took care of it. We ended up having to have another contractor come out, and then it was fixed within four days. We've had a few call-outs since then and everything has been great. I went online recently and submitted a claim to American Home Shield when we had a burner not working on our stove. They sent NorCal Repair Services and the tech who came out fixed the burner. He was very prompt, professional, explained what was wrong with it and, if it happened again, how to fix it in an easy way.

We used American Home Shield for the first time and we were happy with the experience. We submitted a claim for the garbage disposal and the process was very easy. They were able to send someone out in about two days and the guy was very professional, efficient and quick. The garbage disposal would turn on, but it wouldn’t do anything else. The guy did something at the bottom to get it to move again.

I’m a realtor and I sell home warranties as well. American Home Shield is one of the more expensive ones and I don't like that about them. They have one of the higher service fees, too. But otherwise, on a personal level, we have always been pleased with them. We have been with American Home Shield since we bought this house in 1998, so we’ve spent a lot of money keeping this warranty. We’ve also used it a number of times.

My water source heat pump was no longer heating nor cooling so I went online and submitted a claim to American Home Shield. Their response was timely but American Home Shield identified a vendor who was unresponsive and when I eventually communicated with the vendor directly, they did not realize that their company had a contract with American Home Shield. They were unhappy about the pricing and I told them that it was between them and AHS. The first vendor was not expecting to get the assignment from AHS and was up to speed on what was to be expected of their terms. That frustrated me.

My brother has American Home Shield policy for the three houses that he’s owned or rented out, and he recommended it to me. When my dishwasher was leaking all over my floor, I called American Home Shield to submit a claim and Sears came out after a couple of days. The technician was pleasant. He ordered the part, and I couldn't use my dishwasher while we were waiting for the part so I had to stand there and wash dishes by hand. But it didn't take him long to get the part. He came back and replaced the pump on the dishwasher. He did a very good job and the dishwasher works now.

I submitted a claim online with American Home Shield for my stove and their site was easy to use. It was right before the holiday though and they had no backup emergency for somebody to come last minute so I was not able to cook at home and had to eat out a lot. It took over a week for someone to get out. The people who came were very well-mannered though. They fixed the problem in two minutes and the stove has been perfectly fine since then like nothing ever happened.

I was concerned with having stuff break down so I got American Home Shield warranty and I've had it for about a year and a half now. I’m used to doing things online so I usually file my claims online and it works well. I had a claim for my heater that quit blowing warm air and started blowing cold air. I went for a week without heat because of the holidays. A contractor came out yesterday and my heater was low on Freon. They had to add Freon to it and evidently, American Home Shield only covers $10 a unit of it. It was $40 so I had to pay $120. Other than that, Sears also came for my dryer.

So far, I've only submitted two claims with American Home Shield. I submitted the first claim on the computer and the most recent one, which was for a dishwasher repair, was filed over the phone. The automated claim over the phone was quick and a lot easier than the computer one. On the computer, there was a long wait time until I heard from the contractor that was assigned to the job. These automated phone system, when requesting a repair, is streamlined. I know that trying to speak with a customer service representative isn't always the easiest with wait times. But other than that, it has been a good experience so far.

Having a warranty on your property is very valuable. It puts you at ease really because being a homeowner, and I’m relatively a new homeowner, it's a very worrisome thing to think something big will break and you won’t be able to pay for it. So having a warranty gives you a little extra security. One time, my AC was not coming on at all and I don’t live without AC. So I put in a claim online and it was fairly easy. The website was very user-friendly and it shot me out a vendor within 20 minutes. I called Express Heating & Air Conditioning Services and they were able to get me somebody out the next day, which is pretty unheard of. Plus he was on time and professional.

I submit claims with American Home Shield over the phone because I prefer talking to a human being. It was also very easy. We did 2 claims back to back and both were wonderful. The first claim was concerning heating and the people were excellent. The second one was concerning plumbing and the people were absolutely fabulous too! The independent contractors that American Home Shield has been using have been outstanding. They were very professional, helpful, and would clearly explain what was going on or what was causing the issue so that we would avoid it in the future. Everything has been working wonderfully since the repairs.

I’m very dissatisfied right now. I have had American Home Shield for years and I was referring them to a lot of people. But my stuff started getting messed up for the last month or so, and I’m not gonna refer them anymore. The first contractor American Home Shield sent was Aaron and they were supposed to come out but there was a lot of different cancellations on their part. I was sitting here and I was not getting a call back. Then I would call or they would be calling to come after the time that they were scheduled.

My hot water heater was not producing hot water. I got online and didn’t have any difficulty with American Home Shield's website. It was okay to use. The contractor from Lanthorn Construction & Plumbing came between the hours that they appointed. The first time they came, they just lit the pilot light and they stayed up there. The water got warm within 30 minutes. For the second time, however, they had to replace parts. AHS tried to send out a different contractor the second time, but I wanted the same company to come as before because I thought for work congruency’s sake. Still, the water has stayed hot ever since. I usually recommend AHS to other homeowners. Especially people who may be military like myself, and people who are on the go need to have quality care of their homes.

I called American Home Shield when my heat was cutting off. AHS sent Bob Jones Heating & Energy and their guy put a fan in. When we tried to light it, it was lit. It didn’t light right away, though. It took five times. The guy then came and looked at it again. He told me I have to keep cutting it on a certain way but I couldn’t go with that because there was no heat coming. Every 20 minutes, the guy kept trying to cut it on but it kept cutting off so I had no heat. The guy who came explained what he was doing. Now, I have heat.

There was a leak so I filed a claim online and the contractor that AHS sent out replaced the garbage disposal. My interaction with the contractor was good. Later on, there was a little leak and the contractor came back, checked it out and fixed it. He replaced the drain in the sink. Everything was great. Having a home warranty has been very valuable to me. I don’t have to fix the problem myself.

The water heater wasn’t heating. It was just warm water and not too much of it, so I went online for AHS and some was in contact with me within a day. The contractors changed a valve to a different one and resolved it. Everything’s good.

The ice maker in the refrigerator was not working. American Home Shield replaced the ice maker, but it still was not working. So they had to send High Priority Plumbing to check if there was a plumbing problem. The guy that came out was professional, he knew what he was doing and quickly fixed the problem. The ice maker is now working well and I’m pretty happy with AHS.

We had another company initially when we bought the house and then we switched over to American Home Shield. We've been with them for a while now and I really have been very satisfied with them. I appreciate them. When I had a water leak under my sink, I called in to submit the claim and the experience was great. I got a call from Swat immediately and the contractor that came out was great as well. American Home Shield has sent plumbers out before and I really like to keep these guys. They were efficient and very professional, and they fixed the problem.

AHS' online site was very user-friendly. I didn't have any trouble navigating it. The contractor that came out was fine too. He came in and took care of the leak under my kitchen sink. He was nice, courteous, and didn't leave a mess. Everything has been fine since then.

I usually submit my claims to American Home Shield online and they get out there within 24 hours. It's a very, very easy process. I haven't had any bad interactions with contractors since I've moved over to American Home Shield. The last contractor that showed up to check on the furnace was the best one that I've ever had. The only thing that I noticed with American Home Shield is that there are some things that are not covered in their contract, but I had with my previous home warranty company. An example of this is I had a spring break on a garage door. When I was in with my previous home warranty company, that was covered under warranty, but in America Home Shield's contract, it's not covered.

Everything’s good. I’m pleased with the service. It’s a pretty economical service for what they have to offer and everything that’s covered. Being a real estate broker, I also pitch AHS during my presentations when selling homes and lifting homes.

I had a leak in my loft from a pipe. AHS's online site was really user-friendly and it was easy to submit my claim. The tech was very helpful and figured out the problem. He was tough to get ahold at first though. He wasn't answering his business phone, so I called AHS and told them that it had been three days. They said they were gonna try to find somebody else in my area, but he was the only one. He eventually called me back and got the pipe fixed.

Putting in a claim online with American Home Shield for a broken fan blade in our ceiling fan in the bathroom was really easy. They sent me an email saying they'd have someone call me, and then he called. A great guy named Mike from Priest Construction was sent out and he didn't have the part so he went to Home Depot but they didn't have it too. He went to somewhere else, and finally found it, and came back the next day, and put it in. He was amazing. It was just a fan so it was no big deal, but it's nice to have it working again. We've had American Home Shield for 8 years now and we've been very happy.

When I had a claim with AHS for my dishwasher, I submitted it online and it was very easy. The contractor that first came out said they needed to order parts, so they ordered parts. Then somebody came in and put them in. But when they did it blew a wiring harness so they needed to order another one, and then they couldn’t find one. After 30 days they authorized purchasing a new dishwasher. After describing my dishwasher I picked one that I liked and they would pay a certain amount and I would have to pay the balance or I could get cash. I chose the one that they recommended. It was almost identical, just a newer model of the one I had.

The heater wasn't working so I submitted a report online to AHS and then someone called me. The contractor couldn't come out the same day, but that was fine because it wasn't too cold that I had to blow out my electric fireplace to get heat. When they came the young guy wasn't familiar with the newer system, and he said something about condensation and clearing the pipes. But he did say that it was working fine.

Our heater wasn’t working in a 20-degree weather. I submitted a claim with American Home Shield and they made the process difficult. I called in and told them what was going on, and they told me somebody will be in contact with me within 24 hours. Not having heat in a 20-degree weather should have told them they should put somebody out here immediately. But it was two and a half days before a tech came out and fixed it. So, it was a long time to do with a 20-degree weather. But the tech was great. He had to do some troubleshooting. It was cold and he didn’t complain. He fixed the issue and everything turned out wonderfully.

I filed an online claim with American Home Shield for my pool pumps and it was a very easy process. The guy who owns and runs Parrothead Pools came and he was a really nice man. He was very knowledgeable and he explained everything along the way. The first motor he had was defective, and I saw the startled look on his face. Obviously, it wasn’t his fault. He had to put in a different three-quarter horsepower motor and did a good job. The unit has been up and running and I'm very pleased. American Home Shield was recommended to me by the guy that I bought the house from and I'd recommend them as well.

I called American Home Shield and asked for a repairman for the garage door. Every time I press the buttons, the garage door wouldn’t go up. And if I went up, then I couldn’t get it back down, that I had to push it back down and then it wouldn’t go back up again. So, it was locked and it wouldn’t move at all. The claims rep that I talked to was professional and said that the contractor would call in 24 hours. The contractor called before that and made the appointment. They even came out on New Year’s Day to fix it, which I was really surprised that they would work on that day.

There was a sewer blockage in a rental property and I submitted a claim for it with American Home Shield online. The contractor who came out was professional, courteous and on time. He fixed the problem in one visit. The plumbing is fine now and I just repaired the house that the sewer blockage damaged.

My American Home Shield warranty puts me at peace because I just bought the house. So it's good to know that if something goes wrong, I'm not gonna pay more than the deductible for the most part. I filed a claim on their website for my garage door that wouldn't open. Working through their website was simple. It took them three days to get a contractor out, but it was over the holidays, so it was a little different. The contractor was great. He was very friendly and professional, and he asked me what was wrong with the garage door, and then he took a closer look at it and was able to describe the problem to me and what needed to be fixed on it. The springs were broken, something else on the side had snapped, and then I also had a new keypad thing set up. Everything’s been working since he left. It made the operations in my home easier. I could use my garage again.

The water heater was heating intermittently so I called American Home Shield. The problem I had with the service was that someone was supposed to call me by the end of the day. It was Saturday and over the New Year's weekend but no one called. It was 36 to 48 hours before someone called me. Perhaps they were running different hours. But it would’ve been helpful had they not told me that someone would be calling me because then I wouldn’t be waiting and I might have chosen another avenue. But once the contractor came out, everything was fine. Immediate Response Plumbing & Rooter Service called and said when they were coming, and they were there in that period of time. They were definitely professional and they took care of the problem right away. They changed out the thermostat and said if that doesn’t solve the issue, we would need to call back. But so far, it has been fine.

We bought the house. Everything seemed to be fine, so we closed. It was September and we live in California, so the weather was somewhat good. But the minute I turned the heater on, I realized that it was blowing out cold air instead of hot air. So I called American Home Shield and told them what was going on. They charged me the $75 upfront and the tech they sent out got here three days later. He was an hour late. He got here at 7 o'clock pm on a Friday and he was here for a half hour. He took out the motor of the heating unit and he said that he had to order the parts, and that he would be back when it came in to finish the job. But I never heard anything ever again.

The heat pump wasn't working in one of our units. It was just blowing the heat strips. I preferred to submit my claim over the internet but for some reason my ID and password weren't working and I couldn't seem to get it reset. The website wasn't working properly and it wouldn't send me a new link to reset it, so I used the telephone and called American Home Shield. The wait was a little longer than it should have been. The technician got here right when he said he would, and he was professional and seemed to know exactly what he was doing. He went straight to work and got it done. He told me a little bit about what he was doing, and then left.

Our heat was coming on when it wanted to come on and so I went online and submitted a claim with American Home Shield and they responded right away. Their website was very easy and user-friendly. A guy from Austin Heating and Air then came out and he was very professional, organized, and quick. He came in and asked me what the problem was as he wanted to evaluate it. Once he was done, he came down and totally explained to us what he found and what the situation was. The unit is now functioning perfectly. I 100% appreciate my American Home Shield warranty. It's very valuable. If someone asks me anything about home warranty, I could recommend AHS.

My American Home Shield experience has been great. I like the automated system that they have in place and how they follow up with text messages, keeping you updated on whether the technician is coming and when are they are coming. And the website is very friendly. But when I had to call and talk to them to clarify things, there was a long wait time. They should pick up the phone a little quicker. Anything else is great though. The technicians that come over do their best. I also like that AHS takes my money upfront for the visitation. They charge $100. With other companies, the technician comes and wants the $100, but then he may not follow up, which is a big headache. And that’s not the case with AHS.

The sink and the toilet were both leaking all over the floor and the next day, someone reached out and scheduled an appointment with me. The contractor that American Home Shield sent was great and efficient. They explained what the problem was and what needed to be done to fix it. They were in and out fairly quickly. The technician put in some kind of a ring on the toilet and changed the plunger thing. Then, he put in a new faucet steel on the sink. Since then, it has been great. I have no issues and I recommend them a lot.

My heating unit wasn't working and Island Breeze had to come out. I called it in and American Home Shield's customer service was polite and helpful. The service techs were professional and got the job done. They went straight to what was wrong with the machine and fixed it. They also explained to me that a wire was disconnected.

American Home Shield was great and we were grateful to have the insurance plan built in when we bought the house. If you have the option of having this as part of your agreement when you buy a home and if the homeowner will pay for it, which our homeowner did, it’s a great benefit. It gives you a year to every season and you can call them to fix anything that doesn’t work right. Recently, our furnace was cycling on and off. It would heat the house when needed but it was coming on randomly to blow cold air. AHS sent out the Valley people who said that it needed a new part. They ordered it and it took a week. Then, they came back and put it in. We also had a problem with the hot water heater and the contractor that AHS sent out did a good job. They replaced the part and now, we have hot water all the time.

I filed a claim regarding a heater over the phone and it was relatively easy. The first contractor AHS sent was super nice, but he could not thoroughly explore the problem. I had to call AHS and get a different contractor. They were amazing and excellent. They would be my air conditioning people. They gave me a lot of information, taught me how to use it and what things I should look for. They even took the extra time to look over everything and then made sure I wouldn't have any other problem.

We originally placed a service request on 12/7 for our broken hot water heater. The part came in, but when the technician called on 12/27 to schedule a time to put the part in, they realized the wrong water heater had been ordered by AHS. They informed AHS of the incorrect equipment on 12/27. We have spent all day today (1/2) trying to find out when we are going to get the hot water heater in, we were told it had just been ordered today. Well, that is what we were told when we reached out to AHS on Twitter. When we finally got through to a phone representative (after being hung up on 3 times when we were put on eternal hold). We were told a part had not been ordered, they didn't know when it would be and had no idea when we would get our hot water heater replaced. It is January, cold, and we have a family that has no hot water. American Home Shield has no concern with providing the service that we have been paying for almost 4 years now.

Dont waste your money!!!! Needed a/c fixed on my first call in July...96 degrees outside... Said it would be a week before anyone could come out... Couldn't wait. Fixed it myself for 35$. Just recently called for a simple hot water heater replacement and they cover nothing saying it needs to be upgraded to code. I read all codes it needs no upgrade. They use a scammer plumbing company to say that so they didnt have to pay out. They say K and S Plumbing is only company I can use in the whole state of Al. What a freakin' joke.

I put in a claim for my A/c back in August when it was 105 degrees out. It's been 6 month with no a/c or heat. The repairmen still have not fixed the problem. I've been calling American Home Shield to get the problem fixed nonstop since the problem started. I don't think they have any attention of fixing the problem. Terrible experience. Will not recommend to anyone. Stay away!

The first guy that AHS sent out for the dishwasher was very nice and he did the best he could. They had to order a part for it, which took about a week. The second guy that came was really nice as well, but he did something wrong because the dishwasher still doesn't work. There's no water that comes out of the dishwasher at all, and we can't use it. We've been having problems with the dishwasher for about two and a half weeks now. AHS should make sure people do their job right. They charge us $75 for every time somebody comes out, so I would expect the job to be done right.

I have had American Home Shield for about six months and submitting claims with them has been normally good. My realtor let me know they were very good. They say yes to everything and they react. My recent experience with them was really good, however, the second time that I requested them, they failed completely. When I filed a claim on the day that I requested service, two or three days prior to Thanksgiving, they didn’t even call back. They couldn't arrange with any company to help me with my dryer, so I had to spend money on it. It was terrible because I have a tenant and people claimed they needed it.

I like my experience with American Home Shield. Once I submitted a claim with them for my heating element that wasn't clicking on. I did that over the phone as I had a problem with my billing and I prefer to do it the old way. There was a very long wait before I could get rep but that's normally the way it is.

I had a leak in the water line that supplies the water to the icemaker and the icemaker also was getting water in the gear mechanism. I also had an ice build-up in one of the drawers of my freezer that I couldn't seem to get to go away. I filed an online claim to American Home Shield and the process had been easy. It didn't ask for a ton of information and that was the only thing that I didn't especially like. You just pick and the system doesn't really go in and ask what's going on. I had a wiring issue with the thermostat six months ago and they sent out a plumber when it was actually an electrician that should've come out. So, that was delayed that way. If I'd be given a spot to explain what was happening, I would've gotten the right person the first time around.

Our doorbell was not working and we needed to get the locks rekeyed. We have a home warranty through American Home Shield and we reached out to them. We submitted the claim online and they sent an email at one point. They had a link and I just clicked that, and it was very easy. The contractor they sent was great. They were quick to respond, prompt and courteous. They called me quickly and it was easy to schedule times with them. The only thing in the whole process thus far was that there was an additional fee for the rekeying for locks that we do not have keys for and we didn’t receive those keys when we bought the house. So that was kind of frustrating that it wasn’t really communicated very clearly that there was a lockpick fee also.

My hot water quit working. I submitted a claim online to American Home Shield and they came back and told me that I'd be notified within 24 hours, which I was. They set up the time and the serviceman came out and replaced the heating element. He was very professional and did a great job. I also used AHS to fix my air conditioner before but I waited a considerable amount of time on that one. Nonetheless, they did me good overall.

My heating upstairs never worked from the time I moved into the home. I submitted a claim to American Home Shield. I did everything automated but then I had issues with the program. I would have rather talked to someone so I can explain to them what was going on and then they could better direct me. I ended up calling the people who came out and explained the issue to them. They were friendly and knowledgeable. They went into the attic and the techs said I had a whole bunch of new parts. The system was fixed before we moved in, but it was disconnected so it never worked. They were done in 20 minutes and now the system is working fine.

Our microwave went out and American Home Shield replaced a part. But there was more to it. The sensor cool part that was kept went out again. A new company came out, checked it out and said, "No, it seems to be fine." They got it working and when they came out the second time, they found the problem. They've ordered the parts and they should be in this week. They're gonna come and replace those. That went on for about three weeks. So, we didn't have a microwave. It was inconvenient but it was not a major issue. The technicians were great. They were very friendly, very professional and really took their time to find the problem. I used AHS or another warranty when I was in California. And so far, the service here in Texas has been 100% better. AHS has been great. They followed up and I was very pleased. I was really hesitant about getting a warranty, but I'm really glad we did. It all worked out and I'd recommend AHS very much.

My dryer was not performing properly. It was not drying the clothes. This was the first claim I did with American Home Shield and I’m satisfied. A young man came out, and he was very courteous and knowledgeable. We had just moved into the house and he found out that there was some lint stuck behind the pipe. And when he took out, everything did well. He probably wasn’t here 30 minutes. Since the repair, the dryer is working fantastically.

I've had American Home Shield for some time now, but I canceled on the 31st of December because I'm tired of the horrible service. It is always hard to get through any time I've called to use them. I'm not a person who wants to go on the internet and call. I like to do it the old way and get someone, however, I'm always on hold for 45 minutes or longer. It always has been like that, but I just dealt with it. The straw that broke the camel back for me was I called in and I asked the young lady that my doorbell was not working. When I'm inside my home, I don’t hear it ringing. I can't answer it and pick up. The rep said that they could send someone out, but I told her to hold on and that I needed to make sure that it was covered. She said that it was covered. She asked if I wanted to pay that time or 48 hours, and I said that I would pay that time.

My home has hard water, and it was explained to me that the valves inside the washing machine had gone. So basically, it was just pumping water into my basement. I filed a claim online to American Home Shield and it was easy. Lancaster Appliance Repair, the contractor, contacted me right away. The only complaint I have is that it took a while for them to get to the house. The issue happened on a Monday, I submitted on a Tuesday, and they couldn’t come and look at it until Friday. And then, the parts took a couple weeks. So we were without a washing machine for a couple weeks. Still, the contractor was awesome.

I went to American Home Shield’s website to file a claim for dishwasher repair. I have been there before and I knew what to do so I did not have any trouble navigating through the website. Then, I had a contractor out in a day. He knew what he was doing. He said he found an electrical problem and he fixed it. The dishwasher is now washing and doing everything it is supposed to do.

The dishwasher was not closing, and the button fell down, I submitted an online claim with Sears and they sent someone to check the dishwasher. The guy came in, ordered some parts that were needed to replace and he came back out after a week when the parts were delivered to my home. He took care of it and so far, we've had no issues with the dishwasher.

I contacted American Home Shield when my garage door wouldn't open. They identified the company that would come out and repair the garage door opener. When the contractor got here, he spent about 10 minutes updating the control panel of the garage door opener. After he completed that, he left, but the garage door still wasn't opening properly because one of the wires had come out. I called him back, and he came back immediately and fixed it. Everything has been working perfect since then. The contractor was very personable. He was fantastic. Having the home warranty is extremely valuable because I wanna be able to contact one source to identify and fix some of the problems that I have across my entire house. I'll certainly recommend American Home Shield. It's been an investment that's worth the money.

The toilet was leaking and we submitted a claim with American Home Shield. The contractor, Kiley's Plumbing, LLC, reached out to us within 24 hours. The tech that came out was great. He not only fixed the leak, but he also repaired my toilet so it didn't wobble and he fixed a few other tiny pieces in it that were causing problems. The performance of the toilet has been great since the repair.

One of the hot water copper tubing in the basement was dripping. I called American Home Shield's number to file a claim and whenever I do that, my interactions with their reps have always been wonderful. For this claim, they sent out Grade A Plumbing Inc. and they were wonderful as well. They're a big company and I always ask for them specifically. They were professional and when they came in the house, the first thing that they did was put the covers on their shoes for my carpet. And they asked me what the problem was and took care of it.

When I submit a claim to American Home Shield, I like to call in. I don't like to do it online. The first time I talked to somebody about a toilet leak, I made an appointment, but then, I remember that I was leaving out on vacation. So I called back and talked to a second person. Although there was a little language barrier, we got through and they fixed me up. They made sure they let whoever's gonna come out know that I wasn't gonna be back until the afternoon of the 26th.

When the furnace wasn't heating, I submitted a claim to American Home Shield over the phone and their contractor called me right away. They came out on the exact same day that the request was put in, which was fabulous. My interaction with the contractor was also really good and they explained why and what they did. Everything is working all right now. The repair was done right away and it made a huge difference because I was expecting a house full of family for the New Year.

My house was built in 1962. So, rather than a breaker box, I have fuses and I’m not really familiar with them. I had someone put a ceiling fan in for me, and because the house was so old, the wiring was slightly different. And when he did it, it blew a fuse. I called a claim in with American Home Shield and I spoke with a really nice representative. The contractor from Patco Electrical was great. He came out and checked my fuse box to make sure everything was okay. One of them was blown. I didn’t have any fuses on hand. He had a fuse and he replaced the old one, left me an extra fuse, and made sure the wiring on the fan was fixed correctly.

Our microwave was broken and Hotshot Appliance called me after I filed a claim with American Home Shield. The contractor came out and fixed our microwave. It took a while ‘cause they had to order a part but then they were able to fix it. We didn’t have to interact with them a ton but they got it done quickly. They were pleasant and professional. Also, American Home Shield is a good company and I’ve already directed a lot of people to their service.

We were having a leak underneath our sink in the kitchen and I called AHS. It’s usually a very simple process. The contractors were very professional. They were a little slow getting out at first but it was over the holidays so I know they may have just been busy. I have three homes with AHS and with the service on my mother’s home in Florida I seem to have a lot of problems with the billing. But when I called to change the billing on all three homes in Georgia, I seem to have no problem.

We've been satisfied with American Home Shield. Once, we had to have somebody come fix our furnace. I filed an online claim for that and the process took me a couple of minutes. I do it like that because I don't have to get a hold of anybody and I could just go enter my information. Also, I can do it whenever I want that way. A guy then came out that same afternoon and he was very informative and nice. He got the unit fixed and it has been working ever since, which is great.

We couldn’t use the freezer side of the refrigerator and submitting the claim for it with AHS was extremely hard. Any time you call in, the whole time is anywhere from 30 minutes to over an hour. But once you get through, everything else is fine. The contractors are great. They were on time and when they got to the bottom of the problem, they really tried to solve it. They had to come three times for the refrigerator and then they had to replace it.

When my microwave wasn’t working anymore, I called it in. The rep was very nice but it took a long time, almost an hour, for them to come to the phone. I actually put the phone on hold, took a shower, left it on speaker, and got off the shower, and they still hadn’t come. The wait time on American Home Shield was ridiculous. But once they actually came to the phone, it was fast.

We moved into our new home and our heater was malfunctioning. I called American Home Shield and they set me up with a heating and air in our area, but I had to cancel because it started to work. I called and told the rep that the heater was kinda working so I do not know if we needed to cancel. She told me that they would leave me on the books for a little while and that she would call back to check with me and if the heater was not working at that time, they would get somebody out right away.

I have been very happy with American Home Shield. Submitting a claim over the phone is very easy. When my refrigerator went out, I filed it through the automated system. I called on a Saturday and a contractor called me the next day. He made the appointment and was here the morning of Christmas Eve to fix the problem. He was a wonderful person. And since the repair, the refrigerator has been working great.

We just signed up in August. We have the appliance coverage. Our washing machine broke down in December and because it was so old, they were not able to find the part to fix it. They gave us a brand new comparable washer to replace it. They gave us the option to upgrade if we paid the extra cost. Super awesome.

My repair has been taken care of and AHS has worked hard to take care of it.

My washing machine wasn't working and the timer was part of the problem. Filing a claim for it to American Home Shield was very smooth and easy. Coastal Appliance, the contractor they sent out was really good. They posted it on my text that they were gonna come out on such date. They came, diagnosed the problem, ordered the parts and came back in a timely fashion. Though we hit during the holidays, it all worked out well and their tech wrapped out pretty quickly.

When I called in to American Home Shield, the reps were professional and the contractor they sent out was very professional. It was definitely timely when he came in. A lot of times, you get these contractors whose people will say they would be there between 12:00 and 4:00. But between 12:00 and 4:00, I could be doing a lot of things. This contractor told me 1:30 and he was there shortly thereafter. He called me and said he was running a little bit behind but he that would be there in a little bit and sure enough, he was there. He then went straight to the stove, pulled it out and got to work. He also cleaned up behind himself. They said the motherboard was going bad in the stove and after the repair, the oven has been heating well. American Home Shield is worth it.

My water heater was leaking and I needed a new one. I submitted a claim for it online with American Home Shield and it was pretty simple to put a request in. They then responded to me within a day. The company that they sent was really good. They got the company out within a day and it was all repaired. This was over the holidays, so it was pretty quick timing with Christmas being in the middle of it. Within a few days, we had a new water heater all set up. I’ve been with American Home Shield for years and they have sent people out a couple of other times to fix the heater or the air conditioner or other small repairs and it all worked out. I would recommend them.

Whenever we submit a claim to American Home Shield, we go online or we call them if we need to. We let them know of our issue and they send somebody out to take care of it. Our recent claim with AHS went well. We had Southern Comfort HVAC and their service has been good. They fixed that issue that needed to be fixed and since the repair, everything has been good.

The toilet paper won't flush without getting caught into the pipe. When the contractor came out, they said that the reason why there was evidently a pipe that was broken was that some tree roots have grown into the pipe. They told me what was going on, and that I gotta get American Home Shield. I called my own plumber and had to pay him $275 to snake the line and confirm what the contractor told me since they never confirm anything. I am gonna call them when I have time. They need to give me my damn money back since they didn't do anything for me.

I filed a claim for my Maytag dryer which is less than two years old. It's under a factory warranty and American Home Shield is gonna submit what they've got. I’ve been without a unit since Christmas. Other than that, there was a smell coming from our furnace and so phoned in a claim and a guy from Tenney's Heating and Cooling Services came out and it turned out that the smell wasn't coming from the furnace. But he went ahead and replaced parts he didn't replace the last time because he did not have them with him, and he did a fantastic job.

It’s not that hard to submit claims at American Home Shield, but it's hard to get a hold of operators or the service people. Also, I’m not so pleased with one of the contractors that came out for our gas oven. He replaced the missing parts and I’m not sure our home insurance paid for that. The first one never came out, and the second brought the burner. They were not supposed to buy it then. But the AHS reps are pretty good at what they’re doing.

Our washing machine made a lot of noise like it’s about ready to jump out the door so I called American Home Shield to file a claim. I realized that our washer was 16 years old and I wanted to know if they would repair it or replace it. I was trying to get that out from AHS and the guy was really rude and nasty. From the time I've been been with AHS, that was the first time we ever dealt with something like that. Nevertheless, my interaction with the contractor was great. Since our washer was 16 1/2 years old, all he could do was look at it. He aid that he would go back to his shop to look for the part for the washing machine. It took almost a week before we got a call saying that they got the part.

I have been very happy with American Home Shield's service every time I've used them. Last week, our refrigerator was going out. AHS sent a repairman out that same week. He looked at the refrigerator and he provided a very nice service. But AHS can’t get parts for the refrigerator. We’re supposed to purchase a new one, send AHS the bill, and they’ll reimburse us. But we ran into the problem. The refrigerator we wanted to pick was too big for the cabinets so we have to go another route. We used AHS twice last year. After we sent them the receipt, they sent us a check within 10 days. I would recommend AHS to other people.

There was an issue with my water heater. I'd be in the shower and the water would go from one temperature, and then all of a sudden, it would get super hot. Then all of a sudden, it would get super cold. I submitted a claim online, the only way to do it. The website navigation is no big deal. Moreno Plumbing & Heating came out to do the service. They put in a new valve on top of my water heater, and it has been fine ever since. They were great and I’d give them a 10 every time. I’ve had them come out a couple times and it’s been the same guy. They do really well and I’m very happy with them.

When our heat pump was not working, we called American Home Shield and submitted a claim for it. I had a great interaction with their rep. The contractor they sent was very good, quick and thorough. He was also very honest with us. We wanted him to put in a thermostat because we felt like the thermostat was old and not working properly. He said that he was not the cheapest because we're getting it from him, but they put in the very best as far as industrial type level. He also said that we could go and get one cheaper. But we had him go ahead and put it in then we paid for that part of it. We were very pleased with what he did. The heat pump is working well since then. We were pleased with American Home Shield compared to our last homeowner's warranty and I'd call them again.

I had some outlets that weren't working in the kitchen and in the bathroom but those have been great since the service. I filed the claim online with American Home Shield and the guy from Moen Electric was able to tell me where the power came from for all the other outlets. On top of fixing my issue, he gave me some recommendations that would help keep my house safe from an electrical surge.

In the past year, American Home Shield has improved on their response time when I submit a claim. I usually receive a call as soon as I submit an online request. When I submitted the claim for my leaking hot water heater, American Home Shield had somebody assigned, and the contractor called me the same day that I did the online service request. The water heater has to be replaced, and there was some concerns about American Home Shield not replacing our current 65-gallon tank. They would only replace it with a 50-gallon because the 65-gallon is considered commercial nowadays. So, that had my husband on the phone with American Home Shield for quite a while, trying to understand that and the different options and the cash out. That made me uncomfortable.

I submitted a claim online to American Home Shield for my heater that I had a problem with. The process was easy and I was contacted by the contractor the next day. They were very professional and nice. I got text alerts and phone calls letting me know that they were on their way. I also got emails with their pictures showing who was gonna show up. They showed up when they said they would and they did what they said they would. I would recommend AHS.

I had a water leak and it must have been running for a while. My water bill said I used 4,500 more gallons of water last month. I happened to hear it one morning. I kept hearing it and I went underneath the house. I walked toward the center of the house and found where all the water went to. It must’ve drained off another way where I couldn’t see it. I filed the claim with AHS online and navigating through the website was easy. The contractors came out faster than I thought. My step-son showed them what was going on, but they said they had to call back and do another report instead of fixing it right away.

My refrigerator was leaking and ice would form at the very bottom. I called American Home Shield and they sent a nice guy out here in a timely fashion. He said he had been here before and he had worked on the same problem. He put some water in the unit, sucked it out and melted the ice. He took out a little plugged up black tubing which he said was causing the unit to be blocked up. Right now, the fridge is performing okay and it's not leaking. All in all, the service was great.

I called American Home Shield's office to submit a claim when my heating wasn’t working recently and they were quick about it. They contacted the contractor, Carolina Air, on that day. The contractor checked out the heating for me and did a great job. So, I requested them to come a second time. They came back and checked the heating again for me, and there was just something that I wasn’t doing. My heating is fixed now and it's working great. Everything has been good and I was really satisfied with AHS.

There was no power on the fixtures and I submitted a claim with American Home Shield online. The contractor, Richard Donaldson Electric, came out in 24 to 48 hours and our interaction was great when they arrived. The contractor was very knowledgeable, informative, and professional. I had a great experience with Richard Donaldson, but it was not so good with the other American Home Shield agencies. I had a negative experience with a claim. The company that AHS provided was very unprofessional and rude. It seemed more like they were just here to get a quick service fee and just leave. We went for about three days without water. Finding another agent out of American Home Shield’s network was a hassle and I also had to pay out of the pocket. It was a horrible experience.

The water was not working on the refrigerator and I submitted a claim for it online with American Home Shield. Someone then reached out pretty quickly within a day. The contractor who came was very helpful and he educated me on a lot of things. It was a frozen waterline, so they weren't allowed to fix it. But, he told me how to fix it and it has been fixed now.

I had two claims with American Home Shield recently. One was for the garburator in the kitchen and the other was for some stuff with the pool. The issues were both happening in the same week. I submitted the claims online and their site was awesome. However, I used to be able to put comments, but there is nowhere to put those anymore. Nevertheless, both of the contractors were excellent. The garburator has been resolved, while the pool took a couple of visits because there were several issues. He did not have all the parts that he needed. Everything is now excellent. I would recommend AHS.

The toilet wasn’t flushing properly. I called in to file a claim with American Home Shield and my interaction with their rep was good. They assigned a plumber to come out and when he did, he checked to make sure there was no blockage or anything in the toilet. It turned out that the toilet itself had a low flow problem. He tried fixing it with the internal stuff but that didn’t work, so they replaced the toilet and now it works fine. He was very professional and very good. American Home Shield is worth every penny.

There was a puddle underneath the washing machine so I called American Home Shield. They sent out an appliance tech who said the issue was not the washing machine but the drain and that I would need to call a plumber. So American Home Shield got a plumber to come out but one plumber quoted this really high price. American Home Shield sent out another plumbing company to get a quote and that was Beck Plumbing MTC. They came out and gave me a much lower quote. Then they went ahead and fixed the drain issue.

I had a stoppage in my kitchen sink. I submitted a claim online with AHS and I had no problem doing it. Then they called me back to tell me who they have given my claim to and that company called me and said they couldn’t come out till Wednesday. This was on Thursday before New Year’s Eve and I told them that I really needed my kitchen sink before then. So, they were good about getting me somebody else and getting it expedited with 5 Star Air Quality. The tech who came out was terrific. He analyzed the problem, found it, and corrected it within an hour.

We called American Home Shield for the ejection pump and everything worked well when submitting the claim. We phoned in the claim on Friday or Saturday and the contractor came out on Monday morning. Everything's been great thus far and I have recommended AHS.

We heard the motor of our air conditioner running, but it wasn't cold here and I didn't hear the unit outside going and humming away. My wife submitted a claim with American Home Shield and they had the contractor, Perry Mechanical LLC, call us. The contractor called to schedule our service appointment. They wanted to come that day, but I was with family somewhere, so they had to push it off till later. The tech came out here the other day and he was very friendly. He got right in, did what he had to do, took care of the AC unit, and got it up and going.

My wife and my daughter, and my brother-in-law when he came to visit, were getting cold symptoms, more of a cough, when the air kicked on. We put up with it for a little while and then, somebody said that we should check for mold. I went out and pulled the panel off and everything was covered with mold, dirt and corrosion. That was when we researched our American Home Shield policy since we needed to have somebody come because it's outside my area of expertise.

Refrigerator stopped working 12/18/18. Called AHS 4 times. Serviceman showed up 12/24/18. Had to order parts. As of 12/31/18 still down. Parts should be here 1/9/19 then they will call me to set up a time to repair it.

I reported a toilet leakage in my rental property on Nov 12, and was told on Nov 21 that the tank crack was not normal wear and tear, but “excessive force” which meant the tank was pushed against the wall (based on AHS staff's explanation). Therefore AHS would not cover the replacement. I requested a written report with these words -- “excessive force” so I could ask my renter to pay it.

September 1, 2018 we submitted a claim for our cook top gas range. I was impressed on how fast they sent someone to look into the matter, and that is that one star. Two contractors were sent to check. Both later assessed that our appliance is unrepairable, because of discontinued parts, and we would rather need an appliance replacement.

I have been a homeowner for 20+ years, & I have never had such an awful experience with a service provider. I scheduled a repair through AHS Warranty Company for my washing machine. The washer was working, however making a noise that didn't sound right. The repair person came out, & was unable to diagnose the specific problem. He ordered 2 parts for the washer, hoping that one of them would fix the issue. I scheduled a second repair appointment once the parts arrived at my home. He arrived on time for the 8:30 AM appointment, however said he did not have the correct tools to remove a bottom part of my washer. He left my home, and said he would be back later with the correct tool.

Our dishwasher broke and it took over a month to get it replaced. AHS was little to no help. With very long wait times to talk to someone (I'm talking an hour and a half!) to working with not so great vendors. It's been a horrible experience. Then a few months later our water heater broke in the dead of winter. It is also right around the holidays so on a Sunday at 9am when my heater broke and water got water everywhere, they said a plumber didn't have to come out until Thursday, due to the holiday! Keep in mind I also have a 2 year old at home who doesn't understand a cold shower or cold bath. Throughout the day I called AHS, waiting on hold for approximately 45 minutes each time.

I love American Home Shield. Somebody says that it’s a crappy company but I’ve been with them for 13 years and I think they're awesome. I never have any trouble with the contractors that come out. But they always have to get approval from American Home Shield and then come back out. One time, I had to wait two weeks and that was for my refrigerator. But normally, it’s just a couple days and they’re always awesome. They don’t talk to me like I’m super smart. They're down-to-earth and they tell me what’s going on. Whirlpool had to come out when the transmission went out in my washing machine. I did the claim online on the 31st and on the 2nd, somebody called me.

My wife typically calls American Home Shield when submitting claims and then AHS sends somebody to fix the problems. When we had a copper water pipe under the house leaking, John T Canon Plumbing was sent out. They’ve made sure that all the toilets work well. And they did a very good job. They fixed everything. Everything is fine now.

My stove was inoperable and I was having problems with my dryer. I submitted my claim online with American Home Shield and it was very simple and easy. The contractor contacted me the same day and I was very impressed with their response. They were very professional and they provided great service. The tech’s timeliness, professionalism and communication on what he was gonna do were outstanding. They should definitely keep that technician because he was awesome and very knowledgeable.

AHS should stop using overseas call centers. Their calling service sucks. And it made me consider to go to another company. When my dryer started having an issue again, I had to call in because it was a re-repair. Their online process doesn’t give you that option. So if I submitted the claim online, I would've been charged again as a new thing. I spent two days trying to get a hold of AHS. I would wait on the phone all day because they would leave me on hold for at least 45 minutes every time and then they wouldn’t know what to do and would just hang up on me. It's very irritating.

I've had nothing but great experience with American Home Shield. They’ve always done everything I've ever asked to do and they're very professional to deal with. I have an electric range claim and they came out. One of the burners wouldn't work properly and they replaced the whole burner part underneath. The technician did everything he said he was gonna do and cleaned up. The part had to be ordered, and he had to come back. I submitted the claim during the Christmas holiday and it took less than 10 days to get the problem fixed. It wasn’t that big of a deal. I had three other burners working. The tech came back on the 29th and repaired it, and it took about an hour. Everything is fine since the repair.

One of our bedrooms lost power and I filed a claim for it with American Home Shield. I did it online for the first time and the site is easy to use. OZ Electrical was assigned and two of their employees came out. They were very courteous and knowledgeable. They had to trace the problem down and it wasn't an easy find. But they were really good and they had my electrical problem fixed within an hour. Everything has been working well since then.

I filed a claim online for a heater issue with American Home Shield and navigating their site was easy. My husband was right here with the contractor that AHS sent, checking everything and the guy was great. He made some adjustments with the heater. All in all, I’m satisfied with AHS.

The very first day we were covered, our gas furnace decided not to work appropriately. So I gave American Home Shield a call, and a guy came out and replaced the fan motor. Submitting the claim online was very easy, and it took less than a day for Sierra Mechanical to get in contact with me. The first time the repair was scheduled, our power went out along with about a hundred other homes in the neighborhood. And five minutes later, the man pulled up in the driveway. So I really felt bad for him. Since he wasn’t able to diagnose, I opened a second ticket and then called Sierra the next day. They sent someone right out to take care of it. Since then, everything is perfect. If the service that we received from Sierra Mechanical is any indication as to how AHS handles their providers and the way their service is configured, then they have an excellent company.

I had a refrigerator that was freezing up everything. I called American Home Shield and they got somebody to get to me right away. The repair company got in touch with me to come out and check in within a day or two and they told me what time they would be out. The guy then showed up when he was supposed to and he was good and very polite. He told me where the problem was coming from. He had to order some parts. American Home Shield was very good and I appreciate them getting somebody to me on time and taking care of my problem. They're a go-to for home warranties.

We had a blockage coming up in our toilet and bathtub, and I thought it was our septic tank. So I called a man who came out and emptied it, but he said it was not the septic tank. The blockage is in the house. I paid for the septic tank problem then I called American Home Shield. It was the day before New Year’s Eve and because we’re elderly, the company said that they would be able to get us in before the end of the day, and I was grateful for that. I was so happy. The tech came out and saw what the problem was, as the septic tank man said, it was right there in the house. The plumber's name was Bob, and he cleared the problem right up. He was also nice and neat. After the repair, everything has been working perfectly.

The garbage disposal was leaking out of the bottom, so I couldn't use the sink. SAP Home Repair Services came out, and they were in and out, and got everything done and fixed. I've been happy with American Home Shield. I submit my claims online and it worked really well. But I usually have to call the vendor even though it says they will call me within 24 or 48 hours because they hardly ever do that. But that's not American Home Shield's fault. The vendors that they've sent out were okay, except for the one that worked on an air conditioning thing I had done last summer.

We had American Home Shield years ago. Thus far they have gotten better and we are pleased being with them. One time, we weren’t getting heat from our second unit, which is the upstairs unit of the heat pump. I called AHS and the techs came out and evaluated it and they said it was a compressor. The techs knew what they were doing and they got right to it. They ordered the part and within a few days, they came back and repaired it.

Last summer, we had a terrible experience with the pool filter because they wouldn't put in a new pool filter because the bottom half rotted out. They couldn't get one anywhere in the state so it took us about four weeks. Our pool was down because they had to order it from Japan or somewhere. We weren't happy about that. When they put on the new bottom, then the top blew. Those were in stock but AHS could've just put a new one in and we could've been up and running in three or four days. We had our pool turned green and it was a big mess, but they didn't care because they don't have to cover any of that. We had to cover the cost of getting the pool back running.

The people at American Home Shield and the service have been great. We had three separate problems at our house and the two repairs we've had done so far had been really good. The guys that came out were from Blue Star Plumbing and they were very nice, professional and fantastic. They fixed everything and they did a good job for us. While fixing the garbage disposal, however, they discovered another leak on the wall leading to the outside of the house. I had some mold on the wall that I couldn't see under the sink, and they helped me out. They could have just repaired our disposal and left and never told us about the other leak. We wouldn't have known about it, and yet Blue Star did us a favor.

The dryer wasn't getting hot. I put some duct tape on it to keep it fixed to the ventilated hole that goes outside. The first tech that American Home Shield sent out told my mother to take some of the tape off and don’t put so many clothes in the dryer. He did nothing. So I called American Home Shield again, and they sent out another person. There was a part that had to be replaced, and I was fortunate enough that he had the part with him. Her repaired the dryer and it works perfectly. He even noticed we had the same problem a year ago with the dryer. So it was really nice and very considerate for him to even say that.

The inner side of our commode was broken and it was leaking water. I called American Home Shield to submit a claim for repair. Two days after, a contractor from Beck Plumbing came. He came to look at what the problem was and he was able to fix the issue. It's really nice if the waiting time was less but they seem to have a lot of people waiting to get to making appointments, so I understand why it has to be. I am happy with AHS.

We had a leak in a pipe and American Home Shield assigned the repair job to a contractor. This company said they would get the problem checked out, but for three days they didn't. Then AHS had to reassign the job, but nobody still came. Beck Plumbing didn't come out and neither did the contractor before them, so we went without water for a week. But that was the only bad experience I've ever had with AHS. They kept trying hard to get contractors. It was over the holiday weekend, just before Christmas. Then we had to put the repair on hold and they had to come out after Christmas.

My garage door would not go down. I submitted a claim online with AHS and it was very easy and simple to do. Then, Choose the Right Door came out and their guy was very cordial. He was the owner of the company and at the time, it was kinda going crazy because it happened in between Christmas and New Year’s, but he was very nice. He showed up and called me ahead of time. Since the repair, things have been wonderful and now my garage door goes down.

There was a stoppage in our waterline. The sink at the master bathroom wouldn’t drain and I wasn't able to use the sink. I submitted the claim online and it’s been good. We were having weather issues and Sparks Plumbing & Heating Services took a little longer than usual to come. I’ve used them before, and they were very prompt. There was one guy in particular that I worked with and he was marvelous. He helped me out all the time.

When I was running the bath, I could hear water dripping in the wall. I submitted a claim to American Home Shield online and K & S Plumbing got in contact with me in less than an hour. The guy that came out was a little bit under the weather but he was there and he stayed there. He was good. However, we did everything we could and I didn't hear the water in the wall while he was there. He told us that if it came up again, we have 60 days to call back. It happened again, but I haven't called back because I'm in Georgia and I'm waiting until I get back down to Baton Rouge. I wanna be there when they come over.

I have a double sink in my kitchen. The sink was backing up on both sides so I called American Home Shield. They scheduled a guy to come the day after New Year's. The guy came and fixed the problem. He ran a snake that was 25 feet long. We only moved into the house two weeks ago, so it was clogged with lint, debris, and hair. Then he detected a leak into the counter from the garbage disposal and he replaced the disposal. The kid was on time, very professional and did a very nice job. The place was clean when he left.

I called American Home Shield for my claim that had to do with the wall furnace. The heater and AC weren’t working. The claim process was easy and the guy who came was awesome. He explained everything and took his time to show me what to do and not to do. I was very impressed with the service. I would definitely be using the home warranty more often if anything breaks down. I was a little skeptical ‘cause it was my first time using it but it was pretty good.

My washer machine was making a banging sound on the spin cycle and the knob to set the dryer broke and needed to be replaced. I tried to file a claim online with American Home Shield initially but it was unable to go through, so I made a phone call. AHS then had Amtech call me back within the hour and Amtech sent a person out within days. He came at the scheduled time on Christmas Eve. He didn't speak a lot of English but he understood me and he was very pleasant and efficient. He looked at the washer and dryer and made an assessment of what was needed. Then he ordered the parts and the parts came back in a timely fashion. Amtech came back with the parts on New Year's Eve and fixed it before the New Year came in which was awesome. I didn't have to come in the New Year with a broken washer and dryer. My experience with American Home Shield was awesome.

The last experience I had with American Home Shield worked out well. Since I can never remember their phone number, I filed a claim online as it is easy to log into my account and do it. Flash Garage Door Service called me back within the hour. The contractor came out to the door within 4 hours and introduced himself then I showed him what the issue was. He knew immediately to troubleshoot just by looking at it that it was a spring that needed to be replaced. He had one on his vehicle so went out and then he said that he would have it done within 30 minutes. He had it done in about 20 minutes and so the garage door was repaired.

I just bought the house and I heard a thumping noise in my furnace. Instead of waiting up to an hour on the phone, my friend said to use online and I did. It was the first time and considering that I’m not really good at navigating online, I found it to be incredibly easy which only took me about a minute. Within an hour, AHS called me and A & R Service came the next day. Danny, the gentleman that came out, was a real gentleman and was absolutely courteous. I have two units and he checked them both out. He said that the only thing he could figure out with the thumping noise was because in the installation of the unit, there may have been a support that was shaken. I still hear the noise. I’ve had experiences with American Home Shield that I want to put a gun to my head and blow my brains out but in this experience, I was very pleased. They were absolutely terrific from beginning to end.

There was this big noise coming from the heating system in the attic. It was the fan, which I’ve had replaced before. I submitted the claim online, but it didn’t go through for some reason and I had to call. The contractor who came was very nice and helpful. He pointed out what the problems were and fixed it. I’m very pleased with American Home Shield.

We had one capacitor go out on our air conditioner, and I initially submitted a claim with AHS online. Their website was very user-friendly and easy to use. The first provider they hooked me up with wouldn’t come for six days, though. I have a two-year-old and it was hot. I ended up having to call to get a different provider. Getting a contractor out took two days. The interactions with that contractor were very good. He was nice, clean, and polite. He fixed the AC quickly and it has been working perfectly since then. I had a great experience with AHS. It's a great value and I wouldn’t not have a warranty. I'd tell others to buy AHS as soon as they could.

I have a two level townhouse and my heating unit in the downstairs went out and so, for them to heat, I submitted a claim on Saturday. I logged onto my account on the American Home Shield website and requested service. The response was pretty quick, there were a couple of messages about timelines. A-US Air Conditioning of Texas Ltd came out on Monday. Jeff, the technician, did a great job. He explained the problem, it was very simple. There was a fuse sequencer that was overheated and popped off. He had to come in and access the unit which was a pain to get to. He replaced the parts and tested it to make sure it was working. This was a very good experience. A-US Air is a good company.

My air condition was having some issues and I submitted a claim online to American Home Shield. When I spoke with the technician on the phone, the interaction was very cordial. He was very knowledgeable and knew what he was doing. He diagnosed the unit and knew what the problem was when he got there. Then, he ordered the part and had it fixed the same day so, that was good. Everything was done in a timely manner. Since the repair, everything has been working fine.

My niece, who lives here with my mother, usually makes a phone call to submit a claim with American Home Shield for her. The water heater was not heating the water recently. The contractor, D&S Plumbing, came out for that issue and it was great. They were very quick. They came and did one thing, but that did not work. They were called, then they came right back and replaced the entire water heater. The new hot water heater has been working wonderfully.

We woke up one morning, and our air conditioning unit on the outside of the house was not working. It was showing us power failure on our control, and so we called American Home Shield. They got a contractor dispatched very quickly. He figured out the problem very quickly, too. He said that the line was clogged, and he sprayed some stuff to clear it out. There was water collected in the pan, and he washed all of that off. It was all fixed. We need the AC to stay comfortable, and it has been working well since the repair. The warranty has been very valuable. It's definitely worth the cost.

The heating element in my stove went bad. My wife made the phone call to American Home Shield and the people called me the next day. Two days later, the contractor and I scheduled a time we could both meet and they came out and took care of everything. I never dreamed it would have been that easy. The reps were friendly and very helpful. It was probably one of the easiest and best experiences I’ve had with dealing with any kind of claims. Since then, everything has been working fine. I’ve already recommended them to about six people. It’d be stupid not to do it. Everything went as smooth as silk and everything was fixed right the first time.

My furnace downstairs was not turning on. Submitting a claim for it to American Home Shield was freaking easy. I called the number and they pulled up my account. I told them the problem and they said that Royal AC and Heating would be getting back to me within 24 hours and they did. Andrew from Royal AC called me the following day and we scheduled an appointment. Alex, their technician was really good.

I had plumbing issues and called American Home Shield. The plumbing company, Beck Plumbing, called me and I told them everything that needed to get fixed. They sent a plumber out but he didn’t fix three things. He said that my dishwasher leaked but they didn’t do that and that I had to call an appliance company. He was also supposed to clean out two bathtub drains, but he only cleaned out one of them. He said the one in my master bath was fine, however, it was not draining so it was not fine. It had some kind of stoppage. Two hours later, it finally drained after a shower.

We purchased a 20-year old home and there are things there that obviously aren't brand-new. Also, we're not do-it-yourself people. So, having a warranty on our property takes a big weight off of our minds and we know that we can rely on it. My husband usually submitted our claims with American Home Shield online. He liked navigating through their website, except that there's nowhere to add any comments, and he would appreciate it if there's some area where he could do more than just check some things. When our garbage disposal unit wasn't turning on and a claim was filed for that with AHS, A-American Plumbing was the contractor that came out. Their technician got the garbage disposal unit going and that repair helped us to continue our family living with our kitchen needs. We have recommended AHS to people.

The dryer broke and I initially submitted the claim with American Home Shield online, but when I didn’t get a resolution, I called them. The website navigation was okay, but it could be better. It’s easy to submit a claim on their website, but it’s hard to get follow-ups once you have an issue. The phone call to AHS sucks. It’s horrible because you wait at least 20 minutes to get in contact with someone, but once you get in contact with someone, everyone is very nice and helpful. My call required more than just the representatives’ attention and it was hard to escalate it to speak with a supervisor, but they were able to resolve it. I wanted to be able to speak to a supervisor because I haven’t had a working clothes dryer since the middle of December and it was frustrating for me.

Every time I go away for a long-term trip, something happens in the house. Two years ago, we had a pipe leak that did substantial damage to the house. This year, the outside housing to the garbage disposal had cracked, so it was leaking water and the line had become backed up, so there was a stoppage. And there was an issue with the faucet that had been going on for a while that wasn’t taken care of on a previous visit from American Home Shield because the people there, I don’t think, knew what to do. They told me that the unit had to be replaced which it didn’t, apparently, but the issue still continued on. It had a leak to it and if you left it on the cold side, it would leak in off position. So, there was water on the ground when I got back and that was when I put in my American Home Shield claim.

My daughter submitted a claim to American Home Shield online when I had a leaky faucet. Someone from TemperaturePro Syracuse came out, and he was a very nice guy. He told AHS what he found, and it was either replace the faucet or replace the inner works. He ended up putting in new plastic cartridges. I was very satisfied with my experience with AHS.

AHS was provided when we purchased our house. I submitted a claim with them online for the two faucets and it went smoothly. I was contacted the next day, and a company was out there within a couple of days to repair them. One faucet had to be repaired, and the other one had to be replaced. A part had to be ordered for the replacement and that took a little while. But once it got in, the company they hired did a good job. When the faucet wasn't working, it was pretty annoying. It's the main kitchen faucet so washing dishes was difficult. Still, since it has been repaired, it has been fine.

We had a leak underneath our washing machine, and it wasn’t the hose. This was coming from something internal. And our shower head was leaking. I don’t have the patience for the online claims rigmarole. I got caught in this loop online where I couldn’t figure out how to sign in. I started it, got frustrated and my wife finished it online. But that's my the only complaint. The people that came were both great. They came the next day, so that was wonderful. The contractors solved the problems quickly and easily. The service was fantastic.

Our home is older as it was built in the ‘70s. I anticipate that things are gonna start breaking ‘cause they’re old like me so we got American Home Shield warranty. The burners on both of my double oven died and I submitted a claim online. Navigating through the website is really easy. The contractor offered to come the next day but I wasn’t gonna be home, so he came as soon as I was available. He arrived and he had to order parts. When the parts came in, he came out and installed them. He was excellent and I’ve referred friends to him already. Everything has been operating perfectly since the repair. Our warranty with American Home Shield is very valuable and I’ve already told my friends about them. Go for American Home Shield.

When submitting a claim to American Home Shield, I go online because it's quicker compared to using the phone. Then the contractors set a scheduled time and they show up.

Our refrigerator kept on leaking and we couldn’t find where the problem was. We called American Home Shield, and the first technician who came in ordered a part for the water filter because it wouldn’t come out the way that was supposed to, and so he fixed that. He then opened the back of the refrigerator and fixed some screws. But he didn't solve the problem at all, so my husband took a look at the refrigerator himself, and he found that there was a tray underneath that holds the water and there was a crack in it. We called AHS again and I mentioned the crack on the tray to the second guy that came out. He ordered us a new part for that. And then once he came in, he replaced it, and there hasn’t been a leak since. Having a warranty from AHS is very valuable because it had been handy a few times and I would recommend them because the guys were very efficient, and they were on-time in communication.

We are in the process of selling my home and when my plumbing was leaking, we had to take the sheetrock off to see where the leak was. We couldn’t show the buyers that and I filed a claim with American Home Shield online. It was very easy to navigate online, instead of calling. The contractor called me the next day and said he would be on it between 12:00 to 1:00, but he had a cancellation, so he came early. He tried to fix the issue the first time but it was still leaking the next time. So, I had a recall submitted and he came and changed the whole pipe. He was professional and knew what he was doing. It was a good experience.

Right now, we’re in the process of having a claim and there’s a representative on it. I had three fans replaced, and I was to buy the fans. The understanding was that the contractor would contact AHS and I would pay for the fans. AHS would then issue me a check. This was in October and I never heard back from the contractor. So then I sent a letter to AHS' system being counsel general for the company, and they responded very quickly and had me in contact with a person. She called the contractor and they agreed to send a representative with a check, which was $392. He came out and wrote me a check for 160 bucks. So, I responded back to her telling her what had happened. Now I got a message on my board that they are going to issue me another check for the remainder. This was last week and I haven’t heard from them. These people are ridiculous. They don’t answer their phones. They put you on an answering machine and don’t return your calls. When I'm done, I’d highly recommend for AHS to get rid of this outfit.

We had about three things go out at once and that affected our daily operations. When the guy that AHS sent out came to fix the handle on the microwave, he broke the door and had to replace the whole door. It took a couple of weeks but they handled it. We also had a problem with the water heater. We didn't have any hot water for five days then AHS replaced the water heater.

The ice maker in our refrigerator stopped working and I did the online claim submission process with American Home Shield which went very smoothly. The contractor from RepairClinic was able to come out the next day. It was very fast and I was very pleased. The contractor was very knowledgeable and helpful. He came out when he said he was going to, called us ahead of time and he fixed the issue. We were very happy.

The contractor who came was the best I've ever had. He knew exactly what the problem was. He went in, saw what the issue was, and told me he was gonna have AHS get the part. He also said that he could have it done as soon as he gets the part. He gave me a week as the timeframe and sure enough, he was here in less than a week. He got the refrigerator fixed. The refrigerator is working like a charm now and is the quietest one you ever heard. American Home Shield did exactly what they said they would do. I paid my fee and they took care of the problem. And I've referred my friends to them.

Our AC went out and my wife put in a claim with American Home Shield. We were told to expect Sun Powered Solutions within 24 hours and they were here within 17 hours. The tech that came out was very professional. He replaced the little fuse which started everything. Since the repair, everything has been operating well and our AC is going just like it was before. It was a heating issue that we had, so the repair was super crucial to our way of our life here. Having our AHS warranty has been good for us and I would highly recommend it. Knowing that everything is covered gives peace of mind.

Everything’s been good with American Home Shield and I’m happy that I have it. Submitting a claim online was easy. I made a claim after my garbage disposal broke, and my sink backed up. The contractor was great, and my garbage disposal has been working fine since the repair.

My heat pump stopped working and it was easy for me to file a claim with AHS online. I wish it would have been a lot quicker, but it was during the holiday so I understood. The first contractor that they sent out here was Southern Services of Lexington, and I felt like they were just trying to get a payday. All they did was try to sell me a new unit and didn't try to fix my old unit. And then they sent out Advanced Appliance and they were great. They worked with us, explained everything, and they got it fixed. Everything worked out good.

Our heat was not working from the furnace, and Myers Comfort Specialist of Birmingham came out. They got the issue resolved and the heating is now working fine. Whenever I have a problem, I go online and go to their website, indicate the issue, and then they get me in contact with the repair company. They then put down three different dates, and they pick one of those. They basically say, “What’s your first, second, and third choices as far as dates go?” You just click on the ones that work best for you, and then they try to schedule it from there. The website is user-friendly and is very easy to use. The contractors have been very good. Everything has been extremely professional, very technical and very good.

I like to speak to a human and I call in when I have a claim. My recent experience with American Home Shield was good. My heater wasn’t working properly but Advanced Home Security came out and everything was great.

Updated on 01/04/2019: I wrote a review. They said to send private response. When I click respond it says can not send response. They're probably going to say it was resolved but it really wasn't. I bet all the good reviews on here are probably made up by them self. It's nothing like that fake TV ad with them acting like if something breaks they will just replace it. Save yourself from being scammed. Don't buy this worthless product.

This latest issue: the plumber came out 12/27 and around noon finished (unresolved issue), submitted his info to AHS from our driveway after we signed off on it, and said we would hear from AHS by the afternoon. We called Friday evening after waiting on hold 1.5 hours. They said that the report from the plumber was not submitted (I have heard this before on 2 previous calls).

When I had service one I was told by this company in emergencies they have services available for emergencies 24 hours a day 7 days a week and wouldn't have to wait for service to be provided. My furnace is not working so I called and paid the 100 dollar fee and after it was paid was told it would be until Monday I would hear from someone because it is business work week. Now it is 9 degrees outside and my house is in the 50s and I have children. Running the oven to keep warm. They are going to tell me I can pay someone out of pocket and then they will reimburse me after I pay for another service. This is not why I went with this company. Promises they make and don't back up. Now I'm waiting until Monday with no heat. I will be changing services and will tell everyone I can about the services I was provided. Funny how they make sure they get their monthly payment and copay and still can provide emergency services.

Updated on 01/03/2019: DO NOT WASTE your money with these people. If you do, prepare yourself with hours of on hold time (I'm over 6 hours and no resolve). I've had an issue with a fridge since November, all I get is excuses, parts on back-order etc, etc, etc but no resolve. Would you like to have a fridge not working from Thanksgiving to after New Year's? I'm positive AHS just posts the positive responses as I have looked on other review sites and EVERY single review is horrible. AHS has to be the worse company in their category Or and my last review I did received an email stating I would get a personal call... Still waiting on that call.

DO NOT GIVE THEM YOUR CREDIT CARD!!! I notified them that I sold my 2 properties and bought another in Texas. My realtor provided home warranty for one year so I did not transfer service. When my current home warranty was due to expire... I find out American Home Shield had continue to charge me on my Nevada homes for the whole last year!!! Homes I notified them I sold!!! Now they refuse to refund the money and are STILL TAKING AUTOPAY. I had to close out my account that I had for 25 years and now have to spend hours calling legitimate companies I do business with!!! I need help filing a complaint to federal authorities.

This is our second home warranty company experience after using Landmark for a couple years. We have had nothing but hardship over the last 2 years with AHS. Every time something has needed repaired (to date it has been our pool pump twice, our ice maker once, and an AC unit) and each time has been an absolute hassle! The pool pump repairs have been sub-standard and have broken a couple months after.

I've had AHS for the past couple of years and am going to cancel due to the frustrations I've been having with their customer service department. I've had three situations where I had to reach out to them. All three times at different times of the year I've had hold times of over 30 minutes. One time, the associate put me on hold to inquire about the issue I called about and put me on hold for another 30 minutes! I hung up because I could not wait any longer.

Our heat went out Friday of last week. We called and put in a claim to have someone fix our oil burner that was not working. After not hearing anything for two days we called back to check the status and was told they were unable to find someone and that we could find someone ourselves and as long as they approved it we would be responsible for the bill and submit it for reimbursement.

American Home Shield has been a very, very dependable service. I've never called in and had any problem. One time, a drain stopped up and they sent Sears out who seemed very nice and very willing to take care of the problem. I would recommend AHS to anybody anytime because I think they are fine, competent, and they take care of you. They have responded to every service I have asked them to do. I've recommended them to my family.

The heat didn’t come on and I thought it was the thermostat. I submitted a claim with AHS and they sent out Climate Express. The tech, Bob, looked at it and said that the problem was not in the thermostat but upstairs in the attic. When he went above the garage, he found a quick-disconnect where there might have had a short and melted the wire. Instead of having 220, I had 110 volts.

My experience submitting claims with AHS has been very good and I've never had a problem. People have always been very helpful. I've been very pleased with AHS. When our furnace went out, South Belt contacted us within a couple of hours. They were very quick to respond. The inspector came out last Thursday to inspect the work and everything was good. That was the second time that I have used them.

We had a toilet that wouldn't stop refilling, so it needed a little pump replaced and it needed a new flapper. The garbage disposal also needed to be fixed. I filed the claim online, and the portal was very user-friendly. Then I was called within 24 hours, which was really convenient. I've had two plumbers come out, and they were both great. Everything's working great now. I'm happy.

I wasn’t very happy with my experience with American Home Shield. I called them about a water heater that was barely getting hot. Submitting a claim to them too long. I was on hold for almost two hours before I got an attendant to come and answer the phone. And once they finally answered the phone, I told them that I had lukewarm water and it took four days for them to come out. So for four days, I had lukewarm water. When they finally got out, they told me that since I did have lukewarm water, the water heater was still working. And since it’s still working, it’s not covered, even though it’s barely working. Until it stopped completely working, it’s not covered, which to me, is just ridiculous. So I ended up spending $75 to tell me that they were not gonna fix it and I ended up having to go buy a water heater. I just had the water heater installed yesterday.

I had a stoppage backup in my kitchen sink which I made a claim for online, and the contractor that came was terrible. SAP Plumbing never contacted me to set up a time. Supposedly, they send out notifications through email and through text message. However, when I called the rep, she told me that I was set up on the "Do not call list", and I honestly don't understand how that happened. For the miscommunication, I explained to her that I would like to be called to set up a time because they just made their own appointment time that I wasn't aware of. We rescheduled, but they never came out for the scheduled appointment time. When I called, they told me that the appointment time had been changed by them. Again, still no follow-up phone call or anything to see if that works for me.

I had a plumbing claim and I initiated it online and then followed up with a phone call. When I called American Home Shield back to let them know that it was an emergency, they told me that they put in an expedited order and then it has so many hours to find someone to take care of the service. I called 30 minutes before the time was up and AHS still hadn’t found anyone to do the service. I talked to two different agents and neither of them explained to me exactly what outside service was until I spoke to the third one. She told me that I had to pay for the service and that AHS has a list of people who I couldn't call, a list of people who weren’t on the website.

When I get online and request service from AHS, they get contractors out here right away. I'm very pleased with them. My sister has another warranty and it takes days or a week for their contractors to come out. She covers her home and our mother's home and she's not happy. I've told my sister and everybody else that has another home warranty to go with AHS.

We have two heater units and one of them wasn’t working. I submitted a claim to American Home Shield over the phone and A-US Air Conditioning of Texas came out in a couple of days. Everything was great when they came and the issue ended up being a weak breaker. Everything has been fine so far with AHS.

I hate the computer, but I couldn't get anybody on the phone from AHS so I almost have to do it online when I filed a claim for my dryer. But the contractor who came out seemed very knowledgeable. He explained that there was nothing wrong with the dryer. The vent was stuffed up so he moved the dryer and cleaned all the lint, and everything that had accumulated back there. He recommended someone to call and I called them and they were very prompt. They came the next day and cleaned out the vent. The dryer has worked fine since.

I filed a claim online with American Home Shield for a fix for the refrigerator. Their site was user-friendly. The contractor they sent out came when they said they would, diagnosed the problem, ordered the part, and got it fixed. It took a month and they did a great job. Overall, I was impressed with American Home Shield. My hesitancy was them having to pick the repair people. I wasn't sure what kind of people they sent out, but I really liked the people they sent out. So, it worked out nicely. I was quite pleased with it.

We were running out of hot water quickly and I submitted a claim with American Home Shield. Beck Plumbing came out. But when the plumber got there, he said it was more of a maintenance issue, so he couldn't do the repair and all he did was make a recommendation. I could have paid him 500 bucks to do whatever needed to be done. But I didn't get any service from them and just did it on my own.