American Home Shield Reviews

American Home Shield is something that you need to have. They've helped out a lot, especially dealing with HVAC units. They've saved me a little bit of extra money. When you're dealing directly with the contractors coming to the home, a lot of times their prices inflated. When you cut that all off, you don’t have to worry about that.

We had American Home Shield send a contractor out to fix our kitchen faucet and it was very easy to submit the claim online. The contractors were very pleasant and since the repair, our kitchen faucet works perfectly. The only issue I've ever had with AHS was when my bathroom sink had a problem that couldn’t be resolved. It was a major problem and I was frustrated that I had to pay the $100 for them to come out for 30 seconds to say that they were sorry and that they couldn’t fix it. I wished there was someone to talk about it with or maybe get half of the price back.

There was a problem that we had repaired with the dryer, but the noise came back, so we called American Home Shield back. The service company that originally did the repair said they would send somebody out and they did. The tech checked the same back apart and said that it needed a brand-specific part. She wrote down a number on the thing and the part and she gave me the receipt.

I recently made a claim for a garbage disposal issue to American Home Shield. I did it online and the process was a piece of cake. The contractors had very good service. The garbage disposal has been great since it was repaired. I have recommended American Home Shield to everyone. I've had them for about 30 years and I would hate not to have it.

Called to cancel my policy due to significant increase in monthly charge. A charge that was increased without notification. Placed on hold with periodic notification that my call was important however no one responded for 23 minutes. After explaining why I wanted to cancel I was told that I had to be transferred to the cancellation department. This transfer again put me on hold for another 7 minutes after which the original person returned to the line and indicated that she indeed was able to cancel my contract because the cancellation department was experiencing a high volume of calls.

It has been 10 days, still no repair. We have been told 3 to 5 days for the third time. Still have not been able to speak to a supervisor. My husband is 70 years old and handicapped and it is very difficult to do without heat in a home for this length of time. My husband tried again this morning to contact you and after 30 minutes, we were disconnected. This is very disappointing and I am trying not to get so upset but when you are cold in your own home, it is not easy.

3 months of being on hold, shuffled around, lied to and just flat out TERRIBLE service!! My fridge is still broken after 3 months and I can't get in touch with anyone. On hold for HOURS at a time & no call backs!

I was renting my home and had American Home Shield as "extra insurance" in case things needed repair. When my furnace died they sent one of their selected contractors to have a look. Nothing was happening in time, while my tenants were freezing. I had to pay for the new furnace and AHS provided no assistance. My furnace was covered by the contract, but they paid nothing. They made excuses and blamed the contractor (the one they selected). Bottom line - I felt cheated and AHS provided no help. The contract I has was useless.

So far, American Home Shield has been helpful in terms of the price and what’s needed to be done. I filed a claim for my forced-air gas furnace over the phone. It’s easy to do that. The first time I called in, I got the automated system. But the most recent was with a live person. The contractor they sent out was willing to do what was needed to make the furnace work properly again. The furnace was back up and running after the first visit. But the second visit with a different contractor was much more insightful. There were more things pointed out that needed to be done to avoid these problems in the future. So there were things that could’ve also been said and done during the first visit and that really needed to be done then. Nonetheless, everything’s been working well and American Home Shield did a good job.

I had an electrical issue and I was very pleased with the response and professionalism of the technician that American Home Shield sent. He was also very diligent to make sure the repair was done correctly and timely. My only concern with American Home Shield is that when I go online to file a claim, I can only request one repair at a time. And this time I requested repair, it was $100 service fee. I prefer that there would be multiple services to a request, particularly, if there are minor repairs that could be done at the same time.

American Home Shield was great. I called in to submit my claim for my toilet that was clogged and backing up. The claims representative I spoke to gave me some insights that I didn't know about, and I was very happy. The contractor who came out did a great job. I didn't know it was the drainage pipe that was the problem. He had to clean it out outside. Some things had changed in the yard and I couldn't tell him where it was. He went around that and still unclogged the toilet. He was great, and he stayed until he got it. Before these two things that happened, I didn't really like using AHS, but they turned it around. I'm feeling 100% better with them.

American Home Shield has been wonderful with their response. They were efficient and we were satisfied. The dryer and washer stopped working on the same day. They were brand new when I purchased them, and they both didn’t work that night when my wife was doing the laundry. I call in my claims and the reps have been perfect. The contractors had to order parts, and it took about six days to get the parts.

I call in the claims with American Home Shield and the lady reps on the other end are fantastic. They're really good and they get back to me. AHS could get more people on the phone. The waiting is hard, but that's normal when you're calling a service department. Also, everybody speaks English well, so I have no problem. The contractors that were sent were fine. They got right back to me as well and they gave me advance notice when they were coming. They were very good. I have been with AHS since August, and then things were breaking, so getting the policy was a perfect timing.

I called American Home Shield when their contractor came out to service my furnace. When I call them to make the claim and they talk to me, everybody's nice, very helpful, and I haven't had a problem so far. Their technicians are very professional and the quality of their work is high. I like this one much better than the one that used to do it. The one in the past gave us spiels, and when we really need them, you can even find them anymore. After the technician left, for some reason, the furnace was not heating. It was running, but its temperature was going down so I called them back to come on and check it, and they said they didn't find anything wrong. All they did was to tap on the pipe and it started working fine then.

The heater element in the dryer had gone out so I contacted American Home Shield to have it looked at and possibly replaced or repaired. When the contractor came out, he knew what was wrong with the dryer from my explanation of what had happened over the past couple of days. Then he was able to get the part from his warehouse and repair it, and it worked. The warranty is good to have. It saves you a little bit of money.

When submitting claims, I could talk to AHS' reps a little bit more and tell them what the problem when done via phone. Some of the contractors they've sent out were really good like this guy who put the right part in my water heater. He knew what he was doing, did the job really well, fixed the water heater and smiled. I also like a certain company for my pool. They've been here before and they know my pool so I know if I'm not here, I could trust them to be here to do the job. The only reason I keep AHS is for the pool.

The back shower that we had was working really slowly and then a day or so after we moved in, it completely blocked up and would not drain at all. I tried a bunch of different things. I used a chemical cleaner to try and help drain it. Also, I tried to use a hand snake, but it couldn’t get it to go. The next best thing I could do was call a plumber through American Home Shield. I called AHS and the person they sent over was really professional.

We called American Home Shield to file a claim for our water heater that wasn’t working. The technician that they sent out was excellent. They had really great customer service. They had a job before us but they came right over after that and they did a good job. Others should pursue American Home Shield too. It's a good company to work with.

American Home Shield sent someone to fix my shower but it started leaking again less than a week later. And I only have one bathroom so it affects me. I called back today to reopen the claim and I was on hold for an hour for that. In fact, I submitted that claim online initially even though I would rather submit claims by calling. It just takes too long to be on hold. Also, when American Home Shield took the service fee out of my checking account, it was a couple of days before the contractor even came out to do the service call. I don’t think that that’s right. They should wait until the service call has been completed.

I recently filed a claim for the swimming pool and everything's great. In the past, I made a complaint about the pool guy we had because I didn't like what he said to me, plus four days after his appointment he was supposed to call, and never returned my call. They sent a different pool guy this time and they were a better service. He did what they had to do and it has been perfect since he came out.

My central heating was not working. I submitted a claim to AHS online and it was good and prompt. The contractor was good too. He changed the central panel and he did his job well. AHS provides an excellent service.

My shower was clogged and I submitted a claim on American Home Shield's website. Their customer service sent me emails and text messages, and the contractor that they sent out was good. He was professional, explained the root of the problem and was able to fix my shower. He continued to try different techniques until a solution worked. Since I submitted the request on a Friday night, it'd be nice though if they contacted us on the weekend. Nevertheless, AHS is worth it.

I have American Home Shield for a few years now. I had their warranty at my last home and transferred it over here. They were good up until the last problem I had. My heater wasn’t working and they sent someone. The heater is called the package unit and it is a heater and air conditioner in one. I didn’t know exactly what was wrong with it but the guy seemed to get it going. He said that it was fixed but when I came home, it was not. It was hot for half an hour in my home but after that, it was cold again. I called them back and they said that it was over a $2,000 fix and that they had to wait for American Home Shield to approve it.

They fixed the unit before and it was working fine, then it stopped. So, they were coming back out and I wasn't charged another $75 because it was with the same occurrence.

We had a leaky pipe in our basement utility room and I went online to submit a claim with American Home Shield. Their website was definitely user-friendly and navigating through it was fine. The contractors were very quick in coming out to our property. I was surprised that they responded on a Sunday. We set up an appointment with them and they could have come earlier, but they worked around our availability, so they were super responsive. The water had to be shut off during the repair, but thankfully everything has been fine since then. It's very valuable having this warranty on our property. My wife has talked about getting rid of it, but every time we think about it something comes up. We've utilized our AHS warranty and it has been helpful for us.

My latest contract with American Home Shield is only six months old, but I used them in my first house for many years. I recently filed a claim for a spa issue. After that, I had a claim for my dishwasher which was making strange noises while it was running and wasn't getting the dishes clean. Submitting a claim with AHS is a piece of cake. Years ago, when I owned my own home and had their warranty, I would call in and make an appointment, then somebody would show up. But now, I just go and click on the website, then I get a text message a few minutes later saying the service company was being contacted. The claims submission couldn't be any easier than it is. In fact, it's much better now than it used to be.

People should get American Home Shield. They will not regret it. I'm really proud and honored that I am a member of the company. They're always on it whenever I make contact with them. I call them for my claims since I'm not an online person. I'm 70 years old and I'm old school. With American Home Shield, I have a peace that I can call them and I don’t have to go in the pocket with a whole lot of expenses. I just have to pay the $75 deductible and the claim is gonna be taken care of.

American Home Shield doesn't hire the best companies to resolve home repairs. In the last couple of months, it seems that the issues are never resolved the first time. The contractors seem to have to come back out at least a second time to look at the issue again and fix it. I’m still having an issue with my plumbing in the bathtub, which has been going on since December. Today was the third visit from the contractor that they use, High Priority Plumbing, and the issue is still unresolved. That's frustrating because the work that they're doing is impacting the work that I would have to have on my home by my insurance company. Until the plumbing issue is resolved, it doesn’t make sense to tear up my hardwood floors or the ceiling where the leak is coming from because a week or two months later, the plumbing issues may still come up.

I submitted claims online with AHS for my dryer and my ice-maker and their website was very user friendly. I got everything I needed done. The contractor was wonderful. That was his second time coming out to my house and he took care of everything he needed. The first time I had experience with him, he had to order the part and then come back. But this time, he had everything he needed, so everything was taken care of at one time. Everything has been working fine since then.

We had a faulty ground at one of my electrical outlets. We submitted a claim online with AHS and it was easy. It took about a week for the contractor, South Plains Services, to get out there and my interaction with their tech was great. He answered all my questions and he did a thorough job. Everything has been working perfectly since the repair. All in all, the warranty is very valuable to me because it's for an older house that I bought and I would tell others to use AHS.

I called American Home Shield to submit a claim for a leak in the water pipe in the ceiling of the basement. This was kind of an emergency because I had water coming down to my light fixtures in my basement that has just been completely remodeled, with a brand-new carpet. AHS gave me to Budget and I was then able to call Budget and tell them what was going on. They said they had somebody in the area and he was working that time, but they would get him out to me next. That was really helpful and I really appreciated that, but that reflects more on Budget probably than it does on AHS.

We have a salt generator pool and the motor and the cell went out. I submitted a claim to American Home Shield online and the guy from Varner Spa & Pool LLC was out the next day. He was prompt and he did a really good job. It was resolved and the pool stuff was great. We had them before when we first bought the house and the Polaris motor wasn't working. He came out and did that. So, we've had him three times and he has been good. But we had an issue with the refrigerator that took five months to resolve. It was a very bad experience. If that had been my only experience with AHS this year, I wouldn't have renewed my contract. But because of the ones with the Varner and when we had to have somebody come out and do something with the heat pump which were all good, I renewed it for next year.

I had a couple of issues recently and one of them was a clogged or leaky drain. AHS sent someone out to repair it and he did really well. Then I had an issue with my refrigerator. I submitted a claim online then I talked to one guy. I asked him a question and he answered that for me. Then he said that the contractor would be out to repair it. But the problem with American Home Shield is, you have no access to them. You have to wait and when you call them, you're put on hold and you may sit there for an hour or an hour and a half before you talk to anybody. I also don't like the time that it takes for AHS to make up their mind on what they're gonna do. This has been a long repair and I've been without my refrigerator since before Thanksgiving.

The refrigerator started making a noise and the temperature rose to 54 degrees. This happened four times with the same refrigerator so I called American Home Shield. It was very good taking to the claims rep. She said that the contractor would call me within 24 hours and they did. When the technician arrived, he was awesome. I had a first meeting to diagnose what the problem was and he was more thorough than anybody that has ever been out there. He went through the diagnostics, the computer system and through the refrigerator. He had to get what he replaced but he said he was gonna have to order the part, and it should be within a week. A week later, he came in and installed it. Since then, it’s been good. We had another refrigerator but it was very important for them to fix it and they did. Having the warranty has been great and I would tell my neighbors to get it. American Home Shield is worth it.

I had a claim for my washing machine and American Home Shield sent out a service technician. He said that the drum had detached from the washer and that they could repair it, but because it was so old, it’s probably best to replace it. But when I followed up on it, American Home Shield said that the service technician told them it was due to overloading the machine and that they are not going to cover the cost. I asked for a second opinion and they sent someone else out. That service technician said it was a plumbing job and that he did not find anything wrong with the machine.

My husband started getting information about AHS through emails. My father also has American Home Shield on his house in West Virginia and he's had to use it several times for different things, and he's been very happy. So, it was something that I wanted to do. Our most recent experience with AHS was when our lights started flickering and we weren't sure if there was a short. We sent an email to AHS. We did it online and then I got a callback and we set it up. The technician came out and he was wonderful, very courteous, very professional, explained to me what was going on and what had happened.

Our pool pump stopped running. My wife made a phone call to American Home Shield, they contacted us and the process went well. The interactions with the contractor were very good. He was very friendly, very nice and pleasant. So far, AHS has been doing good and we're very happy with them. It's something we never had before in our previous homes, and it's been very beneficial. We've used them three times in the last two years and we're very thankful we got them. In fact, we told most people about them.

I submitted a claim for the dryer over the phone to AHS. The submission process was easy. The contractor was very polite and nice. He also came out in a timely fashion. He did a good job and resolved the issue. The dryer has been fine since the repair. I’ve had AHS for a few years and I’ve always been very pleased. They’ve had to replace a washing machine and it was very easy to get that done and taken care of.

I had a different home warranty provider first that did not give the customer service that I was paying for. It was also more expensive. I switched to American Home Shield January of this year. Every claim that I’ve had with them, they handled within a 24-hour turnaround. I’m very pleased with what they provided and the services that they give. American Home Shield is worth its weight in gold. People should definitely get it for the peace of mind that it provides.

My husband submitted a claim for our HVAC system online with American Home Shield, and the contractor that came out was pleasant. We were happy with him and we had no issues. The unit was working fine after he repaired it. However, we had the same issue come up after around 12 days and the contractor was supposed to come back out again. I was at home when it went out. When I walked to my house, the whole house smelled like it was on fire because it was smoking. This could be a fire hazard.

I went online and submitted a work order to American Home Shield for the hot water tank that was leaking, flooding. The online process worked good for me. The contractor who came out did a good job. He ordered what he needed, came back and had the item replaced. It has been working fine since then. However, I had to pay extra for some part that he wanted to put on the hot water tank when in fact, I already paid the $75 I was supposed to pay. He said that some part wasn’t covered so I had to pay extra for that. Other than that, everything was good and everything works fine. I would recommend AHS.

I always call whenever I submit claims to AHS. But sometimes, the wait would take 15 minutes, but I usually get through. And then, I would get a number, find out who’s going to come, and then go from there. Recently, I called in for my hot water tank and the faucets in the bathtub. The technicians who came were fine and professional. They listened to what I had them here for and did everything to correct it. We’ve been an American Home Shield customer for quite a while and we’ve always been satisfied.

I submitted a claim with American Home Shield for my washer and talked to their representative. Everything was cool but I had to wait for about 30 minutes to get an active representative. Then the contractors who came and did the repair were very certain of what they were doing. We had gone on 3 weeks without doing laundry in the house but then we're very satisfied with our experience with American Home Shield overall.

I've had a number of different services that American Home Shield has taken care of, and they've always been very good about it. I had a fine experience with my last claim, but the company they sent out for my microwave was horrible. They're giving me problems. The smart board went out on my microwave and then I submitted a claim online to AHS. The vendors took my microwave out had my microwave for a month. There were a lot of calls back and forth between me and American Home Shield to try to get my microwave issue resolved. The contractor's rep was not helpful at all. When I said I wanted to speak with somebody above her, she said, "Well, they're gonna tell you the same thing I told you." So I said, "Well, then let them tell me that." Nevertheless, I've recommended AHS to other people. They're good about taking care of warrantable items.

The compressor out back was being very loud. I submitted a claim online and the AHS website was easily usable. The repair company that came was very professional and provided a fine quality of work. They assessed the problem and they determined that the unit needed a new part. They ordered it and then they came back and put it in. I was very pleased with the service and I would highly recommend American Home Shield.

As of mid-December 2018 it's been nearly 2 months since they can't repair our washer. The contractor dispatched by them doesn't communicate with us unless I call American Home Shield customer service and insist on contacting him. They call him, then, if it's a lucky day, he gives some info. I don't know who is lying, but 1st the "part was not in production anymore", then "oh, I didn't have time to call and order the part". Then it was "oh, the contractor was on hold with the part company for too long, he didn't have time anymore and had to hang up", then "oh, we called the contractor, but he was on the way to client and couldn't talk". Then the part arrive, got installed, and, by the contractor's words, exploded, therefore he promised to explain to the American HS that we need a new washer.

We put in a call for a leak in our master bedroom. Plumbing company 1 arrived and it turned out to be our sink that needed replacing. The plumbing company said they would follow up with AHS to see if sinks were covered. They did not. I called. I explained the situation in detail. I was told by the AHS representative that sinks were covered and a person would be sent out. Instead, AHS sent out plumbing company 2 to do the same assessment and charge us $75 dollars again. I messaged the company and was told the charge would be removed and sinks were not covered.

Our dishwasher which is only a couple years old suddenly started to leak onto our hardwood floors in the kitchen. When we called AHS about our dishwasher leak back a few months ago (October - it’s now December) they were great and assured us that all would be taken care of and that someone would contact us shortly. We did receive a call from the appliance company to come check it out. When they arrived they couldn’t figure out exactly what the problem was so they ordered some parts guessing what the problem might be. The guy was professional and tried everything he could think of before requesting that it be replaced.

I want to start out by saying we've been with AHS for 10 years and had stellar experience although we haven't used them a lot thankfully because everything has been working in our house. The times we did use them, they were prompt to respond and get someone to our home immediately. I didn't wait more than 20 mins on the phone to talk to a representative.

I recently submitted a claim with American Home Shield for an overflowing toilet. They were all very thorough and they completed the work. I had a ton of plumbing issues, so I got to know all the plumbers in there. AHS was also helpful when I had to call them when I was trying to figure out how to coordinate with insurance on some damage a couple of years ago. It’s a lot of peace of mind to know that whatever comes up, I could call AHS. I'd recommend them to friends.

Every time I went and spoke with someone at American Home Shield I've had good, professional and courteous customer service. The contractors were professional as well. They explained what was going on and everything was fine. I like AHS and the copayment has been fine. But every year, the annual payment goes up and I'm not getting anything extra on my contract. My take is that I can see it go up every so many years, but for it to go up every year I don't like that.

A couple of years ago, when I first bought the house, I had American Home Shield for a year just as I moved into the new house. I had them come out and fix my brand-new dishwasher. It was covered under the warranty and it turned out that there was a drain plug or something like that that was incorrect on it. They came out and they fixed it.

Out heater kept kicking out. It just wasn’t staying lit throughout the night. I called American Home Shield for a claim. The contractors who came out here were awesome. They’re very informative and did a great job. They had to replace the whole unit. The inside and outside unit had so much filth on it that it was actually back-feeding air, which is blowing the flame out. They said I was lucky it didn’t catch fire as it could’ve blown up. Nevertheless, the unit that they've put in flows nicely and everything seems to be a lot better.

We wanted to rekey the locks on the doors. American Home Shield arranged for a contractor to come by after their rep contacted me and it was all taken care of within a week. The technician that came by was very knowledgeable, full of information and answered all of my questions. He took care of the problem very nicely, he was very professional and his work was satisfactory. My experience with American Home Shield has been good.

We had a leak underneath one of our bathroom sinks and it looked like it was coming from a supply tube. We filed the claim electronically on a Sunday, then the company called us on Monday and the contractor showed up Wednesday. My wife said the contractor was great and quick. When he got here, he couldn’t find the leak. He got on the phone with me and I told him where it was leaking. So, he replaced that supply line and we haven’t had any trouble since.

My hot water heater was acting crazy so I submitted a claim with AHS online. Their site was extremely friendly and everything went beautifully. Once I put in my request, I got immediate feedback that there would be someone calling to set up the appointment for the next day, and that was done within five minutes. Then, they confirmed who the technician would be with a picture so I knew who I would greet at the door. The next morning, I got a notice so I’d know how soon the driver would be at my home. He got here within the time frame and was very polite. I told him what the problem was and showed him where. Within 30 minutes, he was knocking on my door to say he was finished. He explained to me what he had replaced. I’m new to American Home Shield and I'm surprised with how smoothly and quickly everything went. I was really pleased.

I'm 67 years old and I have been disabled since 2001. I have a warranty from American Home Shield and it is very valuable to me. They have sent out people who knew what they were doing and were very polite and friendly. Once, I called them and filed a claim for our electric outlet outside and our ceiling fan in the living room. The repair company came within a couple of days and they were great. I would highly recommend them. Since the repair, both the outlet and the ceiling fan have been working well.

I had a leaking valve underneath the sink in my son's bathroom. When I submitted a claim to American Home Shield over the phone, they gave me a number to a contractor. I called but since it was the day after Thanksgiving, the contractor informed me that they didn't have any technicians working, and they didn't do any dispatch work on Saturdays and Sundays. The only way that I could have the dispatch work done was if I had water damage done to my house. I thought it was very un-businesslike.

I had an inside electrical panel box. It was going bad. I submitted a claim to American Home Shield online and they sent a company out. Company came and checked it and they sent the paperwork back to American Home Shield. About a week later, I got a phone call saying that they were gonna pay for it to be fixed and asked when was a good time for the construction company to come in and fix it. Then, they came in and fixed it with no problem. Everything has been great since the repair. I'm glad I got American Home Shield. It's a good thing to have.

I had a leaky pressure valve on my water heater. I submitted a claim to American Home Shield online and the site is easy to use. The contractor was good and I was kept updated of his arrival time, which had shifted because the schedule changed. But I didn't mind because they kept telling me when he was coming. Then, he was quick, professional, accurate, and took pictures of the things that I may be concerned about. The issue was resolved in one visit and everything's been working great since the repair. I always recommend American Home Shield.

It only took a day for the contractors to come out for my dishwasher that's not working. They replaced the part which didn’t fix it. Then, they came back out but it hasn't been fixed yet. We're still waiting on a part. Overall, American Home Shield sometimes does not send out the best contractors.

I needed someone to come out for the furnace and I spoke with a live person over the phone. It was good dealing with that person. The only thing I didn’t like was that one woman told me they wouldn’t take out the $100 for 48 hours, which was good because I had to go to the bank, but they took it out that day. Nonetheless, I like American Home Shield. I’ve had them before then I quit them but then I have them again now. The contractor they sent out was also good. He got the furnace fixed right away and it's been good since.

I couldn’t use the bathroom for a time and I called up American Home Shield to make a claim. They processed it on the spot and I had a service call in the next 24 hours. The tech called up ahead of time to confirm the appointment and he was very flexible about coming. I had to come even earlier but he wasn’t able to. Then he came at the time we discussed and he got the job done very quickly. He was professional and he did a good job. He replaced a part and the system is working fine now. Also the expense was reasonable.

I submitted a claim online with American Home Shield for a water heater replacement and it was easy. It looks like the website's format has changed though. It used to give me a place where I can give an explanation, but I didn’t find that this time. But their response was good. It was better than in the past and that has a lot to do with my schedule and coordinating it with the people that came out. And the water heater's performance since the replacement has been good so far.

I had a leaking faucet and two leaking toilets, for which I called American Home Shield. I talked to a lady and she said I needed a plumber, so they sent a plumber. The guy they sent was a superb mechanic who did exactly what he needed to do and did it very speedily. This is the second time that we’ve used AHS and we're very pleased.

My dishwasher quit working and I submitted an online claim with American Home Shield. Their website has been simple and straightforward. I called the company and they scheduled for someone to come out within a day. The technicians were extremely professional and I couldn't be happier with their timeliness. Initially, they replaced the heating element of the unit, which didn't fix the problem completely. They also had to replace the system board and they had to order a new part, which took five days to arrive. The repair company then made an appointment that was convenient for me, met me at that time, and replaced the part. The dishwasher is working well.

When our dryer quit, American Home Shield's contractors came down here, checked it out, and one of the technicians said it wasn’t getting enough electricity. It’s only getting 110 and it should have been 220. They sent the electricians down in the switch box in the room and they changed that little thing, put a larger one in there, and it's been doing all right since then.

My heat wasn’t working, so I submitted a claim with American Home Shield online since it's easier and quicker that way. However, I had terrible interactions with the contractors that they sent out. Airtronics is one of them. They left a disastrous mess and didn’t fix the problem. The heat went out again one day later. We tried to get them back out but they couldn’t come out for another week. They came back out but we missed them because of my husband’s work schedule. We called them that night to try to reschedule and explain the situation and no one answered. They told us because of our warranty, they can't come out on a weekend. So, we had to wait through the weekend. I called them Monday and then they told me that they can't schedule because we were through warranty even if they had never fixed the problem.

I submitted a claim with American Home Shield for my pool pump over the phone and the whole process was easy. However, I wanted to talk to an agent since I didn’t know if the claim was covered or not. I kept calling back, trying to see if I can get an agent but the system wouldn't let me so I just said, “Screw it. When they come, they’ll tell me yes or no.” And the claim was taken care of - I didn't even see the contractor. He called me and I gave him the code to my backyard gate. He called me again and told me that he was there, what was wrong with the pump and that he would come back the next day. The next day, he called me and told me that everything was installed and the pump was working as it should. The performance of the pump has been excellent since the repair.

I needed a garage door fixed. AHS couldn’t find a repair company and authorized me to select one after two weeks of begging. (Important note: I live in a community of over a million people but AHS had no garage door repair providers.) I hired and paid in full a company to fix the problem. At the same time the contractor was there, we called AHS and received confirmation of reimbursement authorization code and work order number (The contract pays for approved service minus a $75.00 deductible). AHS took the $75.00 deductible from a credit card they had on file and after 7 weeks, will not reimburse the money paid for services or the double deductible fraud.

Kevin from All Pro Air solutions in Livingston Texas was sent to my home to check my thermostat 'cause it would click on and off and wouldn’t turn on when it was supposed to. He took 3 hrs and diagnosed it as 3 different problems but finally said it was fixed. Then said he wanted to look at my outside unit. He goes outside, comes back in to get me and I go outside with him and he states the coils on my AC are so dirty it blew up my hard start and now I have no cold air. I haven’t used my cold air in weeks and the hard start was not burned or melted. It looked like someone had busted and the coils weren’t dirty. Just one small section. He then tells me home warranty won’t pay for the hard start cause it’s a maintenance issue and if I give him $70 he will clean it then write it up so that the home warranty will pay for hard start and a new thermostat.

I have left several messages for a supervisor to call me regarding an issue I have with the plumber. Nobody calls back and when they did I asked for a supervisor and was immediately disconnected. Have been put on hold for hours. Very dissatisfied with service.

My husband and I initially purchased our policy 10 years ago, believe we had a lapse due to our credit card expiration. Live in Texas and have had air issues since 2008. Every year we call, sometimes multiple times per year and the air gets fixed maybe the 2nd or 3rd time a technician come out. More recently, this summer our air was not working from June 18-Aug 30. We had no AIR in Texas this summer. Last technician, the 4th one, replaced the condenser (even though the first technician replaced the condenser in June 2018). Now our heat is not working.

I am a member of American Home Shield warranty company. My refrigerator went out & I have had 3 different companies contracted by American Home Shield come out & give the same diagnosis. It seems they’re trying to get the cheapest contractor to bid the job & I have been without a refrigerator for over a month! I had to cancel Thanksgiving dinner. When I call they must have my phone number on file because I waited on hold 38 minutes then they disconnected my calI. Am so frustrated with this company. I’ve taken too many days off work & my family has suffered enough. Save your money & just buy a new refrigerator.

Read the fine print! I have been paying American Home Shield for over 16 months now, and have never had to make a claim. When it unfortunately came time to do so, I was told that the washer and dryer that were in my home when I purchased the home (that were only 2 years old) were not going to be cover due to the fact that the stacking units "stacking kit" was improperly done originally. So after paying over $1,000.00 I was told a $50 part was not going to be covered and there was nothing they could do.

Our dryer was making a really horrible noise, and I wanted that looked at. I submitted the claims with AHS online, which is easier. I have small kids, so talking on the phone is not always the best thing to do. The contractor arrived early, in the time slot they said. They got right to it, fixed the problem, and everything was great. He finished it in 20 minutes.

Having American Home Shield is pretty valuable and is worth having. I had problems with the furnace when I first moved in and they helped me with that. Recently, the garbage disposal would not drain properly, so we filed a claim for it online. The contractors were there after 2 days and the disposal is now working.

Our dishwasher was leaking so I called American Home Shield. They sent someone out and the guy found the leak but it returned. Then, the second time that these people came out, he came with another guy. He kept telling me there was no leak. They could have found the leak. They were here for half an hour but they were in a hurry. I could tell. They didn’t let the dishwasher cycle through. As soon as they left, I ran it and it leaked again. It’s still leaking and I said they have to come out again. Other than that, I like American Home Shield. It’s just this particular plumbing company.

This is my first time being a homeowner and I got American Home Shield's service knowing very little about these types of things. They sent someone because the air conditioning stopped working, and the company they sent fixed it. Apparently, it broke again and I called the company back. They went back and said that they fixed it, but the problem was gonna continue as it was a plumbing problem. So, I went back to AHS and asked them to send a plumber.

Everything went well with American Home SHield's reps. They took my claim, assigned me a contractor, and everything went smoothly. They were responsive. and addressed my issue in a timely manner. However, the contractor didn't do anything when he was here. The pilot lit as soon as we turned up the thermostat. With that, I wanted to know if I still would be held liable for the deductible amount of $125. Nevertheless, I would recommend them to a friend. And they could call me with more questions with this experience.

I recently submitted four claims to American Home Shield and they were fine. I usually do it online which is easy and they responded in a timely manner. Some were sooner than the others. However, AHS didn’t cover the dishwasher which was not properly working because of something that was broken inside. The contracting company kept saying that there were missing parts and stuff, even though the parts were there. Still, my overall experience with American Home Shield was good.

Initially, I had service to have my heating system checked, and then I was advised that there was an issue and something had to be replaced. The company that did the inspection then submitted a claim with American Home Shield for me. The claim process was easy overall, and I like the fact that claims can be reported over the phone or through the internet.

Our dishwasher stopped working for no apparent reason, the day after Thanksgiving. I suspected I knew what was wrong, but it wasn't something that I could easily access. So I called AHS. I was able to get through very quickly. Within three days, they had somebody out there. The contractor came, he knew exactly what was wrong. He opened up the panel and reset it. He was very professional. The contractors were literally in and out of my house in less than 10 minutes. I've had American Home Shield for years. Everything was very timely and very swift from the point of calling, interactions, setting the claim, and then the people contacting me. I've never had an issue. I would highly recommend using them.

My husband submitted a claim with American Home Shield for our garbage disposal unit. He did this on the phone and the process was easy. The tech that came out was super nice. He replaced our garbage disposal unit and it has been working like a champ since then. Every experience that we’ve had with AHS has been great.

For my most recent claim with American Home Shield, trying to get a hold of a contractor that could get out to the property in a timely manner was a problem. AHS was not intuitive enough to be able to handle every issue immediately. I’ve called before on different occasions and tried to get some help or at least some information on it. And they said they had to send it off to their dispatch because they had no one available. I understand companies are busy and people are busy but I’ve had to wait days sometimes to get a dispatch person to call me back.

American Home Shield is worth it. Every experience that I have had with them has been a good one. The contractors that have been sent to us have always done a great job. They've always come promptly, fixed everything, and gone beyond expectations. They've also been really nice and they like to talk to us. When one of the tubs in our bathroom got clogged, I went online and filed a claim and American Home Shield's site was really easy to use. The repair company then came the next day and they fixed everything for us.

It is a good thing that I have American Home Shield. My water heater started leaking in front of the house over the weekend so I got online and put in a claim right away. I had to rig a bucket with a hose and it stayed like that for a couple of days. Luckily, it was not a completely catastrophic failure. AHS got somebody to come out not too long and he was able to fix it. He explained that it was due to the age of the appliance.

I had an issue with the faucet in the kitchen because the flow coming out was really minimal. I went online to submit a claim with American Home Shield then they called me. After I put the request in, I had to call to schedule the appointment. The technician came out and the problem was fixed. So far, it's been good. American Home Shield did an awesome job and I would tell others that it's definitely something to look into.

The dude from First Choice Appliance and Repair that came to my house that worked on my microwave needs to be out of American Home Shield's program. I haven't had my microwave since August and he was due to come in and fix it. The keyboard wasn’t working and there was some stuff going on with the power. He came in, he took the parts, ran off with them for a month, then he came back. When he fixed it, he didn’t quite fix it. So, now it’s working, but it only does one speed and the light doesn’t come on. It doesn’t rotate anymore. He told my wife it was fixed and he didn't say he was coming back.

My refrigerator’s doors started not opening properly, and we just noticed it. That day we contacted American Home Shield online and put in a request for a service call. They set up an appointment with the service company. They were good repairs. They came in and assessed the situation, and had to order a part. And then when the part came in, they set up another service call, and came in, and replaced the part, and everything’s working great now. I’m continuing the service with AHS. It’s a peace of mind for a whole house coverage.

I had a heater go out, and AHS sent somebody out to fix it within a couple days. The contractor was professional, and he got it done quickly. AHS is of good value. It’s working out good so far. It was gonna be a big hassle to actually get them to cover anything, and that wasn’t my experience at all. AHS is super easy to use and I may renew it at the end of the year. They do what they said they’re gonna do, and it seems like a good deal to me.

The furnace of my upstairs heater would turn itself on and off and not stay on. At right around the same time, I also had a problem with my water heater in the basement. I submitted claims with American Home Shield then usually, within a few hours, I got a call from the service company that was assigned and they made an appointment. Their contractors were great. The heater contractor, as well as the plumber who came out for the water heater contact were they were very personable and professional. I liked them. They explained what they were gonna do, called before they came back, and let me know a half an hour before they were gonna show up. They did great and everything seems to be in working order.

Navigating through the American Home Shield’s website is a lot better than it used to be. It’s pretty easy now. Submitting claims online is straightforward which I recently did for the doorbell. All I did was fill out the form and submit it. They called me the next day and would have been able to come out that same day if I had been available. But I ended up scheduling it two days out. Working with the contractor was extremely beneficial. He was a really good guy and was able to fix it and is now working great. In addition, he showed me a couple things about what I could do if I was ever in trouble and changing it myself.

My air conditioner was freezing up. I spoke with someone at American Home Shield to file a claim and that person was very professional, intelligent, and courteous. The contractor that they sent out was also great and they fixed my air conditioner to where it worked when it gets warm enough to where I can’t breathe. But the weather was too cool at the time and they said they’re gonna need to come back in the spring when it warms up a little bit. Aside from that, the tech put some Freon in the air conditioner to keep the wheelwork, but it’s losing some Freon now.

The top rack of my dishwasher was falling off and it didn’t seem to be cleaning well. American Home Shield's contractor fixed the top rack. As for the other issue, i just didn’t realize about certain settings. Whenever I file a claim, I either go online or I call. But online is faster for me. So far, everyone has been professional and very friendly.

I submitted a request for service last week for a water heater leak. I was contacted within 24 hours by a plumber assigned by American Home Shield. The plumber said they would send someone maybe Friday, but for sure by Monday before 3 pm. Monday at 1, the plumber showed up at my home. Immediately greeted me with a profanity laced sentence regarding how long it took to get to my home. The plumber then carried his profane speech into my home where he observed the leaking water heater; continuing about how "** difficult this will be" and how the previous installer "** it all up." The plumber took several photos, said I was "**, but he would hook me up."

After I wrote the original report here the company contacted me and the issue was resolved. It took a total of 5 secheduled visits, including 2 no-shows, one diagnosis visit without follow up, one diagnosis visit with follow up, and one actual fix visit. I had to be on site several hours each time, plus spend some hours in total waiting on hold on the phone. Quite stressful and time consuming.

We have AHS for 20 years. Not once has the repair/experience been smooth and hassle-free. This time is no different. I had a technician out the day after Thanksgiving for a broken dishwasher. (Technician took almost a week to get here). Said AHS would need to order the part and we would be contacted. Tried and tried to call technician and rang busy nonstop.

I called AHS to get help with water in my basement and told them that it was not coming from any of the water pipes. Yet, they sent a plumber who failed to identify the root cause and did not even check the sump pump. I'd to hire another contractor who identify a failed sump pump. I called AHS again and they wanted another service fee for the same issue. I agreed to pay that but when another plumber showed up he told me that AHS would not cover the pump because the furnace water is also coming into the pit. He wanted exorbitant amount to change the pump which I refused to pay.

Too bad I can't rate it as a zero. When you taking this insurance they will promise you great service, but when you need them you get in trouble. Had a problem with my stove. Call American Home Shield. Was waiting for the technician to come for about 2 weeks. The guy came look at my stove said, "Sorry I couldn't fix it," and left. Call them again. In about a week another guy came, knock in my door and said; "I am a technician guy but my partner got sick. There is nothing I can do, I just came to say that, bye." I just went to the store and bought another stove. But you still need to pay 75$ service fee (for what). Think twice before you'll take that insurance.

AHS recommended a contractor who has terrible reviews online. They lived up to expectation. When I called AHS, they hung up on me numerous times during the course of 2 hours. Terrible service and their choices of contractors even worse. Don't waste your money.

We had a sewer gas smell in our house, and it was really bad. We couldn't even breathe in the house. We had to get to the point where we almost had to go to a hotel to live. So we called American Home Shield and spoke with a representative to submit the claim and the one thing that really was a downfall to the process was we were on hold for more than 45 minutes before we got a customer service representative.

A couple of weeks ago our hot water heater stopped working. We submitted a claim to American Home Shield online and it was easy. However, the person that they used wasn't great. In the beginning, he responded fine but after the initial time he came out here, he was just unresponsive. He wouldn’t respond to my calls and my questions. Also, he didn’t show up the second time that he said he was supposed to. He could have fixed our heater, but he literally stopped answering my calls. That was not AHS's fault but I guess they’re a little bit responsible for who they use. I just found someone else to fix the issue.

I had a faucet go bad on the sink and it took a while to get the whole thing resolved because after we got connected with the plumber guy, we went on a trip. We submitted the claim online and it went smoothly. My interactions with the contractor went well, although there were a couple of times where I felt he could have kept me informed. He was trying to locate the part and one of the things that he ran into was that it sounded like American Home Shield wanted him to try to repair something before AHS would replace it. He ordered the parts, but they weren’t the right parts. He wanted to order a new faucet unit, but it sounded like American Home Shield would only go to a contractor grade on the faucet unit, and it was not a contractor grade. It was something better than that, so it took a little time to get through that also. Ultimately, it worked out. It got fixed and everything’s wrapped up now.

I had a dead refrigerator and filed a claim with American Home Shield. They couldn't get Sears to timely replace the issue. I called and the rep was wonderful on the phone. Then, Texas Gulf Coast Service Center came out and they tried their best to do what they could to fix it. They were prompt and got back in touch with American Home Shield. They did a wonderful job, much better than Mr. Rooter on a previous visit from a previous issue.

One of my water heaters went bad and I filed a claim online with American Home Shield for someone to come and fix it. Their website was very good and once I submitted the claim, I got an email saying that a certain company would contact me. Then I got a call from that company and they scheduled an appointment the next day in the morning. The contractor who came was very friendly. He was right on spot, fixed the water heater and left. It was an awesome job and the heater has been working well since. I had a very good experience.

My gas and water was busted and the contractors AHS sent changed the valves for me. I'm pleased with them. Both of them were very intelligent.

My experience with American Home Shield has been excellent. I've had them send out people for everything - from my dishwasher, to my garage fridge and to my actual fridge in the home. I submit my claims to them over the phone, which is easier for me because my internet is shoddy. I've had mostly good dealings with their reps whenever I've called. And then their contractor that comes out is always polite and gets the job done. He also lets me know what he’s doing and what might happen. We have really great communication. And whenever AHS say that they would get whatever other company out, I would ask if I could use Suffolk again. I’ve been requesting most of the work to be done by them if they can. Overall, I am very satisfied with the work that has been done.

We had a ceiling fan break so I submitted a claim to American Home Shield. I did it online and paid $75. The tech that was sent out was really good. He was quick and he knew what he was talking about. Also, we don't use our AHS that often but when we do, it's usually our pool. Then, AHS sends the same people and the guy is good.

The water heater went out and I filed a claim with American Home Shield over the phone. It was quick and easy and they were very professional. They contacted a local provider who took care of the issue and the quality of work was top-notch. AHS is very reliable and easy to work with. In fact, we had switched from Old Republic to American Home Shield because we had heard so many good things from other customers, and they were spot on.

Navigating through American Home Shield's website was really easy and the contractor who came replaced my garbage disposal that was pouring water out of the bottom. Since then, it's working good. I would recommend others to get AHS if they don’t have something else already. It's great and has worked out good for us. I wouldn’t go without it.

I always get a human being when I call American Home Shield to submit a claim. It is easy to do, and my interactions with their reps have been very, very good. I had a claim for my air conditioner when it was 104 degrees in the summer. The service that their contractor did was good. They first tried Freon but that didn't work. It was cool for a day, and then it was obvious that they had to replace the unit. It took a week from the time I submitted a claim to when it was replaced, so we had to buy an extra fan or two at Home Depot during that time. But I have a brand new air conditioner now and it's working fine. I had success with AHS every time I have ever called them. I've had them in the house that I had before this, and no matter what happened, they have never failed to live up to the deal.

My last claim with American Home Shield was for the dryer. It was not heating and I submitted a claim online. For the average user, the site does what it’s supposed to do. It guides them through properly and it’s okay. Initially, the website comes back and says the contractor would call in 24 hours. Anthony usually gets back to me that day unless it’s late in the afternoon and he would call us back the next day. He has been out here a couple of times and also does air conditioning. He’s a real professional. He’s very friendly, open, and he’s about as honest as the day is long. The dyer has been operating like it’s brand new since the repair.

My wife recently submitted a claim with American Home Shield for the microwave and the dryer. The technician that came out was very nice and courteous. He looked at the microwave and the dryer and he was very professional and did a good job. Everything has been running excellently since the service. In the past, though, when I had a claim for my refrigerator, a part had to be ordered and it took a long time for the repair to be done, so I was without a refrigerator for five days. But other than that, there has been no problem and I tell a lot of my friends that our AHS warranty saves money.

I had an issue with my garbage disposal and I submitted a claim to American Home Shield over the phone. The contractor called me and I explained what was going on with my garbage disposal. He asked me to look up the model number and he confirmed that indeed if he had to replace it, it was something that he will have to order or he will have to check the garbage disposal first. So, he came out to the house two or three days later and he said it was a piece. And if he could fix the piece, then he would fix it, but if he couldn't, then he will have to replace the entire garbage disposal. He had to replace the whole garbage disposal and he was able to get that from a local store and he fixed the problem. It was done on the same day and everything has been working well since. I've had no issues but I wish AHS would stop going up on my monthly cost. They come up every year and that's no fun.

We had the ice maker on our refrigerator replaced. The claim process of AHS was reasonably easy. The contractor was out the next day. The contractor was really good. He came out to fix it, showed me that it was working, and he was very pleasant. The repair didn’t work though. The machine kept icing up and it wasn’t delivering ice. So, I called American Home Shield again rather than calling the contractor directly. They got him in touch with me the next day, and he indicated that the ice maker needed replacement. They ordered the parts and kept me advised to when the parts came in, scheduled the time, and fixed it. It’s been fine since then.

We've been telling people mostly at work that American Home Shield is great. When we use it, it’s kind of even with what we paid. I filed an online claim with them for our garbage disposal and the website was okay. The contractor came within a day, arrived early, and he told me what he was gonna do. As of right now, everything's okay with the garbage disposal.

A stove burner in one of my rental units was out. I submitted a claim with American Home Shield online and their website was very user-friendly and worked out well. A contractor got out within a week. The tech was talking to us, but we were busy in the garage doing some stuff, so I just let him do his thing. My claims experience with AHS has been hit-and-miss. There have been times when I wouldn’t recommend them at all because some of the contractors that we’ve dealt with have been rude. But the guy that recently came out was nice and really good. He fixed the stove burner and explained exactly what was wrong with it, and it worked when he left.

We feel good about our experience with American Home Shield. We pay American Home Shield upfront, not the technicians, after their technicians do the work. It's a flat fee of $75 and they take that out. We had three claims with American Home Shield and it worked out well. The first technician that I worked with was fast and he knew what he was doing. The last claim was the main circuit board of our microwave oven that went into a trouble code. The technician that they sent out didn't have all the parts so he ordered the circuit board and he fixed the switch. Right now, we're waiting on the service tech to come back. He'll call me when the board comes in.

We worked with a heating and cooling company for routine maintenance and I really liked them. They were early and professional, and I liked the fact that they were in uniform. The technician also answered all my questions. They were great. Thus far, American Home Shield is doing a great job and I would definitely recommend them for the appliance and heating and cooling warranty rather than getting the individual warranties for each appliance. It definitely comes out to be cheaper.

I asked for someone to come and check the ducts in the attic 'cause I didn't feel enough air was coming through. When the team got here, the man I talked to said it was my heating or my air conditioning, and I said it was the duct. He went up there, looked and took a picture, then he came back down and showed it to me. The duct was separated in a major junction, so he went out and got his tape. He came back in and taped it all together. It was really hard to understand, but he took his time and I completely knew what he meant. It was a very good experience. This is the first claim that I have filed even though I've had American Home Shield for a year, and they were very professional.

Updated on 12/26/2018: I already posted about an issue with American Home Shield. They replied on this site and sent me a personal message. I sent a message back privately and through my email. Never heard back. It looks like they are just posting to this site to make people think they care about resolving issues. Again a sham. BUYERS BEWARE!

My furnace went out overnight on Sunday December 9, 2018. The following morning I called to request service. The repair company they contracted to could not come until Tuesday. On Tuesday, I was told the part they believed it was would be ordered and I would hear back that day as to when it could be fixed. At 11 the next day when I had not heard back I called the repair company and was told by the owner that it could be up to 7 business days before they had the part but if I had not used the warranty through AHS it could have been done in 24 hours.

I have an American Home Shield Policy. I had an electrical problem which AHS' Contractor said AHS would have to determine whether it was covered. AHS denied coverage and said the problem was an act of God. I had another electrical come out and fix the problem at a cost less than the AHS contractor wanted to charge and the contractor I had out said it was probably a loose connection which is covered under the AHS contract. AHS refuse to let me file a claim for reimbursement of what I paid to have the problem fixed. I am totally dissatisfied with AHS!!! Have had a similar problem with AHS in the past.

This company has the worst customer service. You have to wait over 30 mins for a service adviser to answer and when they do answer they are not very helpful. It took them over a month to resolve a dishwasher issue. They are not easy to access or communicate with, I have been on the phone for 2 hours trying to get someone in the right department to help me with the purchasing of a replacement. Since I didn't have the proper information the lady chose to hang up on me. I have been trying to resolve this matter since 10/12/18. There is no other way to communicate with any supervisors or corporate office, you have no choice but to waste hours of your life trying to resolve a simple matter. NO RESPECT FOR CONSUMER'S TIME NOR APPRECIATION FOR BUSINESS.

On the phone for over 35 minutes. I submitted all required paperwork for a repair that happened on a Sunday night. I called 3 weeks later and got the run around from a call center in the PI. They are waiting on a complete diagnosis from the technician. We got permission to go outside of AHS because they could not find anyone. AHS called and spoke with the technician while he was here and got all the information he could provide. I spoke with a manager. Still the same "by the instruction book" answer. Very frustrating. I will not renew with them. Sincerely suggest you not use them.

On Dec 3 we called AHS re a potential need for repair of a Samsung stove. They charged $125 for a service call and said their contractor would contact us within two days. We did not hear from the contractor (Sears) and on Dec 6 called to cancel the service as in the interim we discovered it was our error in operating the stove and no service was needed. They advised us that our “account would be credited” for the service charge. On Dec 7 we saw no credit to bank acct so called again. The person said that they saw the credit and it would show in our account within 24-48 hours. By the 12th we still had not been credited and desperately needed it as we are retired and on a fixed income and our balance was close to zero. On calling them they then informed us that the credit will be processed within 14-21 days and they would mail a check. This was contrary to what we had been told.

Having spent over $650 for the year, I made a service call and NO ONE answered for 52 minutes. I called back to complain and no one answered for 31 minutes. When I finally got to a supervisor (Chasity in the Memphis office), she was as rude as any customer service rep I have ever dealt with and seemingly could not care less about the hold time. PLEASE do not make the same mistake I have. This is a complete waste of your money. Do the math. Your first service call will cost you about $725 (annual fee plus a service charge). Save your money and put it in a home maintenance account. You will thank me later. Besides even if you don't mind wasting your money, then you have to decide if you want to waste your time because you will certainly do that. Chasity was the last straw. I am cancelling after decades as a customer.

Received a check very promptly!

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My microwave went out the day before Thanksgiving. The contractor came out on Friday, he ordered the part that took two weeks to come in but he ordered the wrong part. I was told it will take another two weeks for part to come in. I am an 84 year old widow that uses microwave for pretty much of my cooking so I found this to be totally unacceptable. Buyer beware of timely service.

I had the warranty with the purchase of a new home. The first year went quite well. We had a water heater go out and a few other things. It was a bit of a pain to work through them when the contractor didn't fix what they needed to right away, but it seemed worth the effort. Based on that I renewed and this second year has been a disaster. Calling their customer service has been one of the worst customer service departments ever, not because they are rude, but seem incompetent or unwilling to address the problem. There is no follow up on their part when having problems with a contractor. It is now 4 months and counting since I had a contractor come out to assess what was wrong. The guy seemed nice but then he no showed the next 3 appts without calling. I had to keep calling back to get back on their schedule.

My dishwasher leak was “repaired” by Greenway Home Services sent by AHS. The leak was in fact not fixed and now my hardwood floors are ruined. American Home Shield claims it is past the 60 day window for a return service call. We didn’t even consider the dishwasher was still leaking so we didn’t examine it because it was supposedly fixed. This is a joke and totally unacceptable! What a poor example of a company taking care of their customers. Now I have a burdensome problem due to their negligence. Beware of this company.

I submit claims with American Home Shield either online or over the phone, depending on where I am. If I’m doing it from the hospital where I work, I do it on the telephone. If I’m at home, then I do it from my tablet. Both ways, the process of getting the claim submitted is equally easy. Recently, we had the oven looked at for the temperature and then our dryer needed to be repaired. It was the thermocouple. The contractor that came out was very knowledgeable and offered very good service. Everything has been working fine since the repair. If we had any other service, my husband would like the same company to come. Overall, the experience with AHS was easy and it was great to be able to have an easy service to get something repaired.

My experience with American Home Shield has been good so far. There was an issue with my water heater and I was smelling gas around it. I tried submitting the claim online but the website wasn't working, so I ended up having to call them, which was easy to do. The plumber that they sent out checked the water heater, did the soap and bubble test, and said there was no leak and that we should be fine. The interaction with him was straightforward. He was super helpful and came on time.

I called American Home Shield and the contractor came that same week to fix the toilet in the bathroom. I told him what was going on. He wrote something up and he told me what had to be done. I asked him about it too. Since then, it’s been operating fine. It was a good experience but I need to call AHS again because my oven is not running like it should. AHS is a good place for people to deal with different things happening in your home, and they’re good people to deal with. It will keep me from having to go out and look for somebody to fix whatever is wrong, and it’s just much better.

I submitted a claim online to American Home Shield for a garbage disposal issue and the tech who came to my home was nice. Everything was great with his visit but there was more he could've done with fixing the garbage disposal. He didn’t even tell that he saw something stuck in it. He told me why they were gonna have to replace it and he submitted the claim.

American Home Shield has been a good choice for us. Recently, our ice maker wasn't dumping anymore. My husband had a very good experience with the person who came out and now, everything’s fine with the ice maker. It’s all been a positive experience and my husband's very pleased with American Home Shield. In fact, when our children bought their homes, we told them that they really needed a home warranty and they got American Home Shield as well.

The toilet that came with the house was leaking. The seller provided American Home Shield for us, and supposedly, it had the toilet repaired before we came to live here. But the tank itself was leaking and the fill valve was leaking. I submitted the claim through the website and a person came out to look at it. They said that the leak probably had been there for a while and for that reason, would not be covered by the warranty, which was disappointing but it is what it is. They suggested that we replace the toilet outright, which we were able to do without too much trouble. Other than that, we had an issue about the fridge and it was dealt with immediately. They were very consummate professional. If we were to have any other issues around the house, I would go to American Home Shield first instead of trying to deal with it myself.

The claims process at AHS was very efficient and the contractors they sent were professional, polite and friendly. I felt very comfortable with the gentleman that was at my house. Last time, the lady fixed my dryer, she came out twice, but when she finished, it left a loud noise in my dryer, which is very loud. So I stopped using the service. But the second time around, I've only used them once and what was repaired has been working fine since.

Submitting claims online to AHS has been easy. However, the first experience we had with them was horrible and I was ready to walk. Still, we’ve had two other repairs since then that have been excellent. It was a fluke that the contractor we got the first time didn’t measure up. Fortunately, the last two have been solid. A guy came out today to fix the convection oven and this is the second visit. The first visit, the tech diagnosed the problem. I realized he had to order a couple of parts that would be shipped to our house. The parts came here and I notified the shop. They have been professional and their response time has been good. The technician came out and put the parts in, but the convection oven still didn't work. He called the shop to get further directions. They said they had to go back to the manufacturer to get some more details as to why it was not working.

We have one claim that’s a year and a half old and still not completed yet and another claim I opened a few weeks back that was completed. A technician came out for the old claim and left without doing anything. This claim doesn’t show as an open ticket on their online system. I had to keep calling AHS then I’m put hold for 30 minutes. I will never recommend that contractor to anybody. They still have not come out. I just want somebody to come and fix my issue. I have this new appliance sitting in my house, no one has come and installed it yet. I hope they send someone over who can actually get the job done. On the other hand, the contractor that came out for my air conditioning heater was quick, very professional and courteous. He came and fixed the problem. I would recommend them for that incident.

We're having a GFCI plug in our bathroom that's tripping out on us. I submitted a claim to AHS over the internet. That worked really well as I was on hold for 15 minutes prior to that so I just went online to file the claim. Their techs came and they were very friendly. They told my wife what was wrong and replaced the plug. However, it's tripping out again and so AHS's contractor is coming out once more next week.

We usually submit a claim with American Home Shield over the phone and the claims process is easy. The experiences with their reps have been fine and the contractors that have come out were nice and friendly. So far, the work that has been done in our home has been good. Everything is working.

I had a problem with my heater and I submitted a claim to American Home Shield over the phone. The technician who came out was very motivated. I’m not sure as far as trade skill, maybe more in the medium range. But it took two visits and he definitely stayed on the job and got my heater fixed. Since then, everything has been perfect. The last two vendors who worked on my washing machine seemed motivated too and made a real effort to try to get the work done the right way. So, I was very, very happy. American Home Shield is just like a car insurance. In an ideal world, you’d like to have it and not really use it. The fact that I have needed it and have used it several times recently and it has worked well, that’s a great thing.

My dryer was not heating and then it won't shut off. I put in a request through American Home Shield online and I paid my $75 copay. I got a text saying they would be contacting me within 24 hours. Then, the next text message said the appointment was scheduled for which was Thursday between 11:00 and 3:00 with Clark's Appliance repairs. Then, they said that if I had any questions, I could respond to that SMS text message. So I responded and asked if they were coming out to diagnose or to actually fix it. My concern was that they were gonna come out and just diagnose the dryer and then leave for another week. Nobody ever responded.

The part that turns on the heater and air conditioner wasn’t working so we needed to get a new one, and that was what American Home Shield did for us. I just called them and they took over from there. They found a company out here that works with them and the technician we dealt with did an excellent job. He was nice and very professional. I’ve had two claims with AHS in the last couple of years, and they’ve both been positive. And if my friends didn’t have any home warranty, I’d tell them that I would go with AHS.

Our refrigerator wasn't controlling the temperature right so I filed an online claim with AHS and it was simple. The technician they sent was very good. It was kind of a general issue, so we had to call Samsung for help, but they just got them on the phone and they kinda directed us and worked remotely. They fixed the problem.

When I turned on the furnace, it would click on then it would click off, so I had no heat for a couple of days. I submitted the claim online with AHS then they lined me up with someone in my area. After that, they sent me the name and number of the contractor that would be contacting me within 24 hours and the person came the next day. Before the tech came out, they sent me a message and said he would be there by whatever time. I couldn’t be home when he was coming but I left the key for him to come in. At that point, I couldn’t miss work and I needed heat. It was cold. Then they have a tracking thing to let you know that the person was on his way. And he came and did whatever he had to do. Then he left and didn’t call to say anything.

I just bought my house and the warranty came with it. So far, American Home Shield has been very reliable. Everything’s working and the process works well. When I needed plumbing services for my garbage disposal that was leaking, I called them. It took about four days to get a contractor to come. He was excellent and very professional. I explained the problem to him and he said it was most likely the garbage disposal needed to be replaced. Typically, when it leaks, the outer casing has a problem. He went in detail, he checked it out, and that was what it was.

I've had the pool contractors come out several times to work on pool issues and they're not that great. I had some leaking, and they weren't able to detect that. Other than that, the service at American Home Shield has been pretty good. I generally submit claims online as it's quicker. I recently had a plumbing issue in the house and it got taken care of pretty quick.

I was moving to a new house and I wanted the locks changed. I submitted a claim with American Home Shield and somebody got back to me the same day. It was quick. The contractor was very professional. He asked me what I needed. I was sick the day he came and I let him go ahead and put the locks on. He was very patient with me and got the job done very quickly. It was less than an hour. Also, my heat went out a couple of days ago and today, a guy came out to replace some parts. He was super nice. I've had a very good experience with AHS so far.

I'm very happy with AHS. I'm 79. So, it's so nice when something breaks down, I call AHS. The only drawback, I have to wait a long time a good 30 minutes when I call them on the phone to submit a claim. And I'm too old to be using the computer. But it's awesome to have them on my side. I try not to submit because I do have a handyman. So, a lot of the times, I go through my handyman. I don't wanna have to use the system. But when I do need it, AHS has followed through right away. Whatever we pay for the peace of mind, it's really worth it. I insured my son, but he doesn't wanna take advantage because he thinks they're going to raise his rates. So, somehow, someone gave him the wrong information. Because I have put three claims and to me, it's wonderful. I also have another house insured that I have a tenant.

Sitting on hold for over 35 minutes is completely ridiculous. Not to mention the fact that they never picked up and I finally had to hang up. Do they have only 1 person answering the phones? Sometimes it's necessary to actually verbally correspond with a representative because the computer and automated phone service requests don't actually answer any questions you may have. I'm honestly re-thinking their service altogether.

My furnace went out at one of my rentals on a Saturday. When I requested service through my warranty the contractor told me they don't work weekends and it would have to wait until Monday. No heat in November in Idaho isn't an option for 48 hours. After speaking with a customer service rep I was told my only option was wait or have service done and submit for reimbursement. So I submitted for reimbursement after calling another company. My request for reimbursement was denied twice due to the fact I didn't get 'approval' from the warranty company. I think calling your contractor and your customer service rep is more than enough 'approval' to be reimbursed. This was an emergency situation and something needed to be done. Really disappointed in your service and lack of consideration in the situation.

Service request made for an upstairs leak, kitchen leak and hot water heater not working. Tech came out 3 days later and I haven't heard from anyone since (8 days). Tech told me that he needed to order parts for the water heater, did not fix the leaks but would do all at one time when parts came in. Attempted to contact the plumbing company, leaving 2 messages and no return calls.

I called for a bathroom plumbing issue, first time, new contract with this company. It took 2 days and I finally called asking where is the appointment, only to be told that there was no one in my area, and that I should find someone and submit a bill. I thought, "That's good, I did not know they would do that." I was told how to submit the bill for reimbursement. I submitted it. I get a letter saying that "We will not reimburse for service performed without prior approval." I thought I got approval when they told me how to submit my bill! WHY TELL ME TO SUBMIT A BILL AND THEN TELL ME I CAN'T. STAY AWAY FROM THIS COMPANY. I canceled my contract and they gave me back my money for that. I want everyone to know that this company is a WASTE OF TIME AND MONEY.

The contract clearly states the coverage. When I submitted the issue I was having with my plumbing, I submitted the symptoms of the problem because I am not the plumbing expert. The plumber stated he can't fix the noise and that the problem was something else. WHAT?? How would I know what the problem is? That's what the plumber is for. The issue causing the noise is also a covered item but apparently I have to set up a new service call and pay all over again to say that I want the specific item covered, not the symptom. The plumbers don't get paid enough to work on your problem so they are in and out fast and do very minimal work. This is a complete rip-off. Now I have to hire another plumber and get the issue fixed on my own. Was not worth having this insurance. I wish this company would just make right by this but they still will not after 5 calls. And I keep getting a bill for the service but I won't pay because I am not satisfied with the work.

With American Home Shield, we end up not having to select contractors for necessary repairs or replacements by random. We’re usually provided with folks who are competent and able. The reps on the AHS side are usually very attentive, accommodating and empathetic. Sometimes, the contractors who come, not so much. The most recent claim we had was when we had a problem with our furnace. We woke up and had no heat, and it was cold outside. We called AHS and because of the condition, they had someone here in less than an hour. This time, the tech was great. My wife is a realtor and she recommends American Home Shield to people that are purchasing houses. I was on the phone with one of the people who work for me, and I was talking to him about the benefits of having American Home Shield. He's going to be signing up himself. I have recommended them in the past, and will continue to do so.

I had a small electrical problem so I submitted a claim to American Home Shield. Their rep's professionalism was exceptional and in a few days, a contractor came to my property. The contractor was very good and I saw the whole procedure when they serviced the issue. Since the repair, things have been excellent. My wife and I are getting along in our years and the security of having American Home Shield's warranty in my back pocket has been very comforting. Other people should look into the service. They're very prompt, courteous and knowledgeable. I've been very satisfied with the company.

I went online like AHS instructed me to, so I could have my heating system checked. They sent a technician in about three days and everything went beautifully. But the problem is, I'm still waiting for the follow-up for the second person to come and fix the actual problem. It's been about six days now that I made a call. The gentleman had the person on hold while he was trying to make an appointment for me from the American Home Shield. I was asked if I want the same company and I said yes because they are aware of what needs to be fixed. But no one ever contacted me as far as fixing the issue, even though I was charged $80 plus for that particular service. When I tried on my own, I was told that I had to call American Home Shield, and they would send the work order out, and then the tech could come in and take care of the problem. But American Home Shield, so far, seems to be okay. The problem might be the people they sent out, not American Home Shield per se.

Sometimes the wait time at American Home Shield for getting anyone out to call is very long. I've done a few online requests for claims but if I ever try to call, it takes a really long time to get through. Also, it's always a foreigner that's speaking to us so it's a little bit difficult sometimes to understand what they're saying. The other thing is that I misunderstood and thought that the cost is associated with a visit versus each appliance. It turns out that it depends on whether or not the appliance is something that someone from one service provider can see to versus two. So, if you have a plumbing issue and something else, those two don't go together so those would be two different service costs. I wasn't aware of that, and I didn't realize that at one point I was gonna get charged twice and have two different services come out.

The garage door wasn’t opening, and I submitted a claim online to American Home Shield. I requested the service and Concho Valley Door called us. They came over and they told us what they thought was wrong with the garage door. They had to order a part, but to do that, they had to talk with the insurance company first to see if it was a go. They submitted all that stuff for us and it took a day but they got the approval. They ordered the part and got the garage door fixed, and everything has been very good since the repair. With American Home Shield, you have to know what their coverages are. The basic coverage doesn’t cover what we eventually had this claim for, but what we have is the more comprehensive one. As long as you know you're covered, then no big deal.

I've heard other people complain about submitting their claims with American Home Shield but, in my experience, that was never an issue at all. It has been straightforward and simple, like you could do it within five minutes. Every time I call, they send a contractor within the first 24 to 48 hours. However, we had an issue with the water heater which was somewhat of a headache. I didn’t have hot water for three weeks. It was a tankless heater and something in its heating procedure wasn’t explained by the contractor until the end when they sent the last person to change a part. He told me that it could have been done a long time ago but due to the process of troubleshooting, it took a while. Still, my last claim with my AC was a great experience and everything worked out well. I recommend AHS.

The microwave, the dishwasher, and the refrigerator weren’t working so I submitted my claims with AHS. Using their website was pretty easy and getting a contractor had been so fast. It was in three days usually. They were also wonderful and very polite. Having the warranty has been an incredible value for me.

I filed an online claim to American Home Shield for a clogged drain on the washer. The plumber they sent out advised me that it wasn't covered and was gonna charge me $600 to get on the roof to clear the drain and they wouldn't send anybody else out to give me a second opinion. The contractor was horrible. He just wanted more money. He was suggesting an absurd process in order to get my issue fixed. He knew I needed my washer and I felt like he was just trying to make me do something that obviously wasn't necessary. He wouldn't even snake the drain. He refused to do it because there was no clean-out or access point. So I contracted my own plumber and he was able to get the line snaked for $85. It's working fine now and I'm back in business.

Two weeks ago, we paid for service to have our clothes dryer fixed. The company that they assigned to this came out and the technician didn't have any parts because he had to first see what the problem was before he could order what he needed. That was fine. They will call me when they get the part in, to set up a repair. The technician fixed it, then something else broke because he didn't check everything else that was there with the clothes dryer motor. He came out, replaces the part, he breaks the belt that he just put on. Now, American Home Shield had them come back out to put in a new belt. The technician said, "I have the belt in stock. I will be there first thing tomorrow morning, and I will put it back on. I promise." Two days later, he can't come out because they didn't have the part. Today, he got hurt on a job and has the part and they don't have any way to get the part from him because they can't send someone to go get it.

We were having an issue with our air conditioner during summer this year. We had our regular guy come out and it was dripping. We thought we just needed to clean the lines, so we were gonna have him do that. But, he said we got more than that. So last week, we decided to call American Home Shield. The contractors who came out yesterday were good. They got the wrong part, so they took a picture of what they needed and then they reordered and said they're setting up another appointment for Monday. So far, we're very happy with AHS.

When my garage door wasn't opening, I called it in at American Home Shield. The first time I called, I was on hold for 40 minutes but no one answered. I hung up and called again the next day and we were able to get the process done really fast. But the 40-minute wait for someone to answer the phone was depressing. Other than that, the contractor called up the next day and the guy they dispatched to our home was great. His name is Mike and he's a very nice guy. It was his second time to come here to fix something. He checked out the garage door and said he needed a part. He went to his truck and five minutes later, he told me he had the part. He was able to fix my garage door right there.

When I submit a claim to American Home Shield, my preferred method is to call. But I do not like it sometimes because American Home Shield has such a long waiting period. One time, I was on the phone for over an hour and it was ridiculous. As for the service technicians they send out, they have been respectful and informative.

We filed a claim with AHS for our refrigerator and then recently, we got one for our heating and air conditioning. We have used American Home Shield for a while. It's always been good, but the most recent one, the vendors that they put us onto, hasn't returned our calls. We called them several times and we haven't had anybody make contact with us to come and take care of our issue. But overall, the AHS reps take care of our issues, and handle things quickly and effectively. Although it's not working well with the most recent vendor, all the rest of them has worked fine. In general, I'd tell a friend go ahead and use them. They've been good. This is the first time we've had an issue.

I had a leak in the basement and I did the claim with American Home Shield. But then I saw who they were gonna send out, which is a bottom-of-the-barrel feeder company. So, I cancelled the claim, and I went out and got a better company to do the work. I’ve had AHS for a long time, and they're good on the minor stuff. But if I have a real issue, I can’t have these bottom-of-the-barrel companies coming out and doing significant fixes and works because in my experience, it’s been a frustration and a problem that is built upon itself. So, I don’t use my warranty to it’s fullest because of my lack of confidence that’s been built up over time by the companies that AHS actually puts on its rosters.

My Realtor negotiated that the seller put a year’s worth of American Home Shield into the home. And the service paid for itself ‘cause I had to have the main lines snaked and a whole bunch of plumbing works done, and they took care of it. It was quick and easy. Then we renewed our policy and our heat went out, so I went to their website and made a claim. Navigating through the website was good and easy to understand. Putting things in and the flow of going from one option to the next was easy, as well.

I had a water pressure issue and when I set it up, I had to do it online because American Home Shield didn’t have a checkbox for the problem that I was having. So, when they called me to schedule it, they asked me more about it. The contractor was very nice. They were on time and they fixed the problem.

I put in a claim online with American Home Shield for our AC which was not working. It took them 48 hours to reach out to us 'cause it was over the weekend but they were pretty quick in sending someone the next day. I was concerned about the fact that the technician that they sent out was from a low-rated company. But he was good and noticed right away what the issue was. He fixed the AC system and it was working after the repair. But the next day, the AC was rattling. Also, I don't understand why there is a cap on repairs that I didn't realize before until I was able to read the policy in depth but I'm happy with my current claim.

I submitted a claim to American Home Shield for my dishwasher online and Greenway Home Services came out. I’ve used them for several items and they do a fine job. The technician is knowledgeable, friendly, courteous, and on time. He had to order a part for the dishwasher and it took a week. It was not too long. The experience with AHS has been pretty easy.

When I submit my claims with American Home Shield, the online process is usually pretty straightforward. Thereafter, a contractor gets a hold of me quickly. I have an ongoing claim for my heating system. It’s not fixed yet and the contractor is still working on it. It started off with the electrical breaker which was burning out, and so we had an electrician come in to replace the breaker. He said that he thought it was pulling too much current from the heating system. So, we had an HVAC guy come in to look at it, and he said the breaker was the wrong size. He’s gonna come back today to put in a larger breaker and check what’s being drawn.

The first time the contractor fixed my dryer, it got broken again. But he let me know what was wrong and it was nothing but a fuse which I had to pay $250 for. Nevertheless, I had a great service from American Home Shield.

When my electronic air cleaner died I called AHS. Their response: An air filter/cleaner is not a component or part of the HVAC and so is not covered. Their contract says "All components and parts..." There is no mention of an air cleaner/filter as being excluded. In fact, their own website - over 6,200 pages - has no mention - ANYWHERE - that an air cleaner/filter is excluded. In fact, an air cleaner is referred to as part of the HVAC system.