American Home Shield Reviews

I used my home warranty policy at American Home Shield to rekey the locks on my home. The third-party locksmith (that American Home Shield provided) told me that 4 of the locks were "smart locks" and for that reason, he'd have to charge $25 extra. I called American Home Shield and spoke with an employee named Sweet (ID: **) who explained American Home Shield absolutely covers smart locks. I relayed that information to the Claims Review department - all they have done is explain to me what a smart lock is and that they will not refund the money that I was erroneously charged.

I purchased the highest warranty they offered with my new home (covering all systems & Appliances). BUYER BEWARE! If you have ANY high end custom appliances in your new home just know that they will not be serviced by an appliance repair company certified to do the work! My Dacor dishwasher still is not fixed. The repair company that AHS dispatched that is "in their network" has made a total of 3 visits in just over a month now & has caused more damage than originally existed to the appliance and also to my 24 X 24 custom imported slate floors. On the 3rd visit the owner of the repair company came out & while very nice & professional - told me that he apologizes - he has been doing repairs for over 24 years & they should have never been sent to work on this high end appliance.

4 months ago, we made a call for a plumbing issue, but due to it being a holiday weekend, we didn't get a call for service for several days. We were finally able to do the repairs ourselves and cancelled the service but still got charged the 100.00 fee. I have been promised multiple times that I would be reimbursed, but have not been. The same issue came up again this past weekend, and someone was sent out again. I was told that I will still be charged the service fee, but again promised that the other fee would be reimbursed soon.

Took out warranty 10/2017 and was told to wait 30 days from purchase of warranty to submit claim for problem with fridge and did just that. Technician sent out 12/2017 paid $100 deductible. Technician called AHS informing part needed and AHS denied Tech ever called. 1 month goes by, contacted Tech and was told AHS never approved part needed and he's no longer affiliated with them due to not being paid and owing him over 7 grand he's been waiting on for over 9 months. After we were told this by the Tech and once again called AHS they gave us another contractor who denied providing us service because of the same reason as the first Tech, they were owed quite a bit of money from AHS and had not been paid therefore they would not be servicing any warranties through them.

My heater wasn't working properly and I submitted a claim online with American Home Shield. Navigating their website was very easy and it was quick because I got a call back within a couple of hours after submitting the claim. Then the contractor came out earlier than my original time which was actually better for my schedule. The contractor was very professional and efficient. He replaced everything needed to be replaced and he explained and showed me everything. He was able to fix the heater on the same day. He was my go-to guy and I would recommend him anytime.

Updated on 01/23/2019: Loss heat on December 18, 2018. As of January 22, 2019 new furnace has not been installed. Four winter weeks without replacement. Constant excuses from contractor as to problems getting and scheduling time for repair. Calls to AHS ineffective. There apparently is no one to speak with that will help solve this. They only refer to notes on file. "Specialist" and customer service I have spoken to are ineffective.

After 14 days of no hot water and no heat, I paid out of my own pocket to have a plumber make the repair. AHS sent out 4 contractors who had no idea how to fix a tankless water heater. I am requesting AHS reimburse me the cost I paid for the repair. So far it has been a battle and I would NEVER recommend this company. Five (5) months earlier I had a claim for a microwave repair that as of yet has not been completed. BEWARE!!! Do not go with this company!!!

I called in a claim with American Home Shield and I talked to somebody there. I told them when they could come out because I only had a couple of days available. A man from Intercity Plumbing came to the door and said he was the plumber. The contractor figured out that the circulating pump on the water heater wasn’t functioning correctly. He made the circulating pump work and he told me what he did. Everything is operating fine now and my wife was very happy she got hot water. AHS is available when I need them. They take care of all kinds of problems. I’d tell my neighbors they should definitely get AHS.

The furnace in our house stopped working. I submitted a claim to American Home Shield online and their site was fine. However, it would have been nicer to try and get a repairman out sooner than three days after I submitted the request. Other than that, the repairman who came was great. He was able to get the problem resolved mostly in one visit as he needed to grab a part and had to wait until the furnace store open to check on availability. It took him a few hours to complete the repair, and since then, the furnace has been working fine.

When the light switch in my bathroom had a short in it, I went online to submit a claim to American Home Shield. And I was very frustrated because the first time I went online to submit the claim, the first technician called and he told me that they would have to come out the day he called. I was at work at that time and no one was at the house. I thought he would call and schedule an appointment. Instead, he told me that if he couldn’t do it that day, he wouldn’t be able to get to me since he was going on vacation. He told me to call AHS and have the service canceled.

I'm happy with American Home Shield. Their online site is very user-friendly and recently, I filed a claim because the water was not coming out of my bathtub to the faucet. A contractor came and replaced some type of pipe that was in there. He was on time, very pleasant and professional. I also thought I had a water leak in my ceiling but he told me that my roof was leaking. He was able to fix it in one visit and everything is working well since the repair.

I had two light switches that needed to be replaced so I went online and requested service from American Home Shield. They have a great website. Then, a gentleman from City First Electric came and he replaced the light switch. Our interaction went well and it was very professional and very easy. When I had a plumbing claim, I had to have the contractors come back and repair something that they did. I had to call AHS and talk to them but trying to get them on the phone was an issue. But once I've gotten them, we worked through things. So far, everything has been working fine and I recommend American Home Shield.

I called American Home Shield to submit a claim for my electronic water heater that quit working and tripped the breaker. Mike's Plumbing & Electric didn't get the email on the problem and it was over a day before I heard from them. I finally wound up calling them to make sure that they got it. They came that day and they fixed the filament. I bought a house for the first time in 35 years and I wanted to have a home warranty on it to make sure everything's okay and so far I'm having a good experience with American Home Shield.

I’ve been with American Home Shield for a long time and its service has always been excellent. I like to submit claims over the phone and when I call, they give me a website to submit online. Years ago, it used to take five minutes maximum. Lately, it’s been taking at least 30 to 45 minutes to get somebody on the phone. But once you have somebody to talk to, it’s a good experience. They’re very courteous. Also, the contractors are very professional. Recently, cold air wasn’t coming out in one of the vents. The flap where the air comes out that should open and close when the air comes on and off needed to be replaced, and Rapp's was able to fix it. I asked them to leave the shoes by the door because we don’t like to walk inside the house with shoes, and they were happy to do that.

The garage door was intermittently opening and closing. I filed a claim with American Home Shield over the phone and in about an hour and a half, somebody got in contact with me. Turtle Tuff Overhead Door was sent and they were excellent. As soon as the contractor arrived on the property, he walked inside the garage and looked down at the sensor and told me that he’d seen my problem and that it would take five minutes. He did take five minutes and since then, the garage door has been working fine. American Home Shield is a lot better than the last warranty we had and I’ve had no issues with them so far. Use them.

The pilot light had gone out in my hot water heater so it wasn’t keeping the water hot. I called American Home Shield and talked to a person then they assigned J.F. Whitlow, Jr. & Sons Inc. to me. It was on a Friday so I assumed that it was gonna be Monday when they would call me back. But once they sent me the email with the number of the company, I called them the next day and left them a message to make sure everything would happen. They called me back that Monday and they went out that Wednesday. They looked at the hot water heater and said I would need a new hot water heater. I asked when they thought it would be in. It was Tuesday then and they said it should be in by Thursday or Friday at the latest. It was a rental property and the tenant there has a five-year-old son who had to go to school. But they had no hot water and she couldn't give her son a bath.

I prefer submitting claims to American Home Shield through email and their website was fine. When my bathroom sink was stopped up, the contractor said that he didn’t understand what was stopping it up. He had some dirt come out of it but he said he was able to get it unstopped. Since then, everything has been working okay and I was satisfied.

I called American Home Shield when I submitted my claims and when I had to make one on Christmas Day, it was handled so proficiently. The contractor, SWAT Plumbing, got my leak in the bathroom fixed the next morning and that was amazing. I was very pleased about that, so I’m happy. I also had a toilet that wouldn’t flush. I had a doctor’s appointment and the contractor said that they would call me and let me know when I was next in line so that I could do my appointment and I didn’t have to cancel. That was helpful and they were wonderful. SWAT Plumbing fixed each thing beautifully on both times. I liked their follow-through and they were very good about not making you stay at home. I would use them again once my contract with American Home Shield expires. It was a very good experience.

We had an issue with one of our bathroom toilets and had called somebody else previously but they weren’t able to handle it. The gentleman of American Home Shield's contractor came out and everything across the board was positive. He was on time, clean and courteous. He was here for 15 minutes and took care of the issue. We’re happy with the way it was handled. Everything was done promptly and professionally.

I generally file my claims with American Home Shield online as I have a problem with my hearing, so it works better when I can see what I'm doing. When I submitted a claim with AHS for the garbage disposal unit that wasn’t working properly, the contractor assigned was All Systems Heating and Air. The young man that was sent out was very polite, knowledgeable and thorough. I wound up getting a new unit which is what I thought might happen and the tech bought and installed it. I'm very happy.

The toilet in the master bath was leaking at the bottom. I filed a claim online with American Home Shield then they sent me an email saying that I should be contacted within 24 to 48 business hours by a contractor. And it was in less than 24 hours. The techs were great as well. They were on time and they called ahead to let me know that they'd call me on the day of the appointment to give me a better time limit. They were also within their time limit and they were efficient, very nice, and professional.

My experience with American Home Shield was very good. I filed for a refrigerator and a dishwasher repair, and did it in one call. The process was easy and the guy from a company called Appliance Connection who came out was very good. The dishwasher had a small leak underneath and it was a part that was worn out, and he fixed that right away. The refrigerator had a built-in water and ice dispenser. If you dispensed, it wouldn’t shut off like it was supposed to. He assessed the problem and determined it was a control panel type of thing in there. And so he ordered it, scheduled another appointment, came back, put it in and got it going with no problem. Since then, both the refrigerator and the dishwasher have been working fine. He did a great job. American Home Shield is a confident, professional organization. That was the first claim we filed since we took out the policy and we were well-pleased.

The heater wasn’t functioning properly and I wasn’t getting heat. Whenever I have a problem come up, I submit the claim with American Home Shield in whatever way is easier for me at the time, either over the phone or through the internet. So far, it has been good with the companies that they've sent out. For the heater claim, Lindsay was the contractor that came out. Their tech was courteous and did his job. It was a simple problem and he explained this and everything he had done to us, so that was really good. The experience was nice, fast and easy.

Our HVAC went out so I went online to submit a claim to American Home Shield. Their website is very user-friendly although it loses the personal touch like when I wanna explain something a little better or it does not give an option. And when I tried to call them to place an order, I was on hold for over an hour. It was a joke and I ended up hanging up. I have multiple properties with American Home Shield and I always have the same problem. It takes forever to speak to someone and sometimes I can never speak to anyone and nobody picks up.

I called American Home Shield and submitted a claim for my microwave and dryer. By calling, I know it's done and when I'm gonna expect the callback. Thereafter, the contractors came out and they told me about the equipment that I had, and customarily, how long it would take for the parts to come in. They said that when it came in, they would come out, put the part and fix the problem. It took a couple of weeks. If I had filed separate claims, the microwave might have gotten fixed faster as they had to wait on the other part for the dryer.

We had a problem with our refrigerator. I submitted a claim over the phone to American Home Shield. The techs who came over were great. They had to replace the froster part of the refrigerator freezer. They did a good job. However, it took two visits because they had to order a part. It took them a week to come back because it was over the Christmas holiday. But that interval didn't cause any issues because they fixed it enough so it would work in the meantime. After the repair, the refrigerator has been working fine.

Constantly having trouble communicating with or contacting American Home Shield has been irritating. When I call in, there’s a 30-minute wait, if not, longer just to talk to somebody. I’ve not been able to get into my account and no one has been able to assist me with that. So when my refrigerator was running really loudly, I had no choice but to use the phone to submit my claim. Nevertheless, the service was fine. GE Appliances came out and the contractor did an excellent job. He was really courteous and professional, and he knew what he was doing. He examined the refrigerator, diagnosed the problem and fixed it. The refrigerator is running much better now and I don’t even hear it running.

About a month ago, the sewage lines were all backed up and submitting a claim for it over the phone with American Home Shield was easy. Plus, the tech that they sent was excellent. I wanted to see what was going on and he was open to let me watch. We all tackled the issue together and it was taken care of quickly and easily. Since then, everything has been working out flawlessly. AHS has worked out so far.

I had a couple of things that I filed a claim to American Home Shield. Initially, it was due to our microwave and since our dishwasher wasn't working, we had it checked as well. The first time I submitted a claim, I was not happy with the experience. But after finally getting a claim through, it worked out and I was happy with it. After submitting the claim, I got an email from the contractor within an hour. They were efficient, polite and very helpful. I would like to use them again if I needed to. But they have to replace two items and we are still waiting for it.

The switch lights in my bathrooms didn't work as well as the garage switch. I called American Home Shield and I was told that they'd send somebody before Christmas. The person came in and I was very, very disappointed. He couldn’t find what was wrong. I took him in the attic and I climbed with him. He took stuff and pushed it aside and left without putting them back. He said he had to go someplace else and charged me with $180 or $280. He was very unprofessional and I was so disgusted. My son called AHS and told them to send somebody else. The second person who came in took less time than the guy that was here the first time, he found the problem and he fixed it. He was very polite, very patient, nice and kind. Everything was so professional and he did an excellent job. He didn’t rush and he finished his job. Since the repair, the switch lights have been excellent.

My stove wouldn't start and my husband submitted a claim online with American Home Shield for it. The tech from Northeast Appliance Pros who came out to do the repair was great. I am a very nosy person and I wanna see everything that's done in my house and he allowed me to sit there. He allowed me to ask questions. Since the repair, everything has been operating perfectly. Everyone should have an American Home Shield warranty. You're dumb if you don't have it.

A young man from Lubbock Appliance Repair came out for the dryer that has a belt that was broken and wasn't working. He had everything that he needed. He cleaned a bunch of lint that had collected in the dryer and commented that whoever had fixed it the last time had left a bunch of screws. He was very thorough on what he was doing. The dryer has been functioning great since the repair. I would recommend American Home Shield and I prefer submitting a claim online because a lot of times, the problem happens at odd hours or holiday.

American Home Shield’s online site is very user-friendly as well as easy to navigate and to schedule. I went there and filed a claim for our dryer. We liked the contractor who came. He was very thorough, took his time in doing the work and was very careful about everything that he worked for us. Though he had to order parts, he came back two days later which was quicker than I thought. Since the repair, the dryer is working like new again.

Appliance repair scheduled today from 8 AM to 5 PM. At 2:00, I called to find out my repairman would arrive at 3:45. At 4:20 I called again to hear that he was on his way. At 5:00 I heard from a different repairman that he was coming instead and that he would be there in 45 minutes. At 5:30 he called to tell me that my service might not be covered and then did not come to the house. Sears Kenmore Elite Lemon from Day 1...leaked through my ceiling and has never been right. Fraud.

I have never written a review about a company but I feel I must now. After a few years of paying premium I had a claim. American Home Shield charged my credit card 100.00 to file the claim, and then refused to pay the claim and would not refund the 100.00, so I feel like I have been scammed. I still feel that home insurance is good to have but better research may be needed in order to find a good company.

I have American Home Shield. Have had it for 8 months and 12 days ago my furnace stopped working, I put in a service call a contractor came out and after looking at my furnace for exactly 5 mins did not pull apart anything and tell me and my husband we need a new furnace and it’s gonna cost us 1000$ out of pocket. We knew he was full of crap since my husband is knows a little bit about our furnace and that he did not even look at our heat exchanger to see if it was bad. So Home Shield says to replace our furnace they will pay 492$ and we will have to pay 1000$ and this contractor is very rude!

I made the initial call regarding broken dryer on December 22nd. Technician logged findings (broken motor) on December 27th. AS of January 8th, I still have not received response as to whether they have the part or are going to replace the dryer. Left message for callback twice and have yet to receive a return call. I have used AHS several times previously and have not had any issues. This is unfortunately a very disappointing experience.

We have had a Home Warranty with AHS for over 5 years. We have paid out monthly fees and used the warranty as prescribed. Recently we found out that our policy had bee canceled and found out that it was done due to an audit on how much we have used our policy and how much money was spent. We called AHS to renew our policy and found out that due to the audit, we would be allowed to have a different policy that was 40% more expensive with decreased level of coverage. I understand insurance companies raising premiums when policies are used more than normal, but I don't understand how they increase the monthly fees and then decrease the coverage. When we asked the operator to explain this, it was clear that they did not understand. Needless to say, we will find another company that doesn't penalize customers for using their warranty for its intended purpose.

Submitting a claim to American Home Shield is easy. I just called it in and told them I was dealing with my plumbing. I had a blockage in my sink and it was draining into my bathtub. They told me that somebody will call me back, which Plumb Genius did. And they scheduled an appointment for the plumber to come out. He scheduled something for the next day but something happened. He was supposed to come in the morning but he came in the afternoon, but it was still great. When the plumber came out, he went straight to the issue and saw the problem. He used the snake to go ahead and break through. He then came back and told me what was the issue. He also quickly answered a lot of questions that I have about this plumbing issue.

I've been with American Home Shield since 1989. They've always done well in service every time. Recently there was pressure control leak on my hydronic heating system. I submitted a claim to AHS online and someone reached out to me in less than an hour. The contractor who was sent by AHS was very positive, knowledgeable, and skilled. It took three events for the complete repair of the issue. They did a really great and thorough job.

I called American Home Shield a couple of days before Christmas. I went outside to feed the horse, and I noticed there was smoke coming out the AC unit. I got over there, and the fans weren't running, but I could smell burnt wire coming out. So I immediately turned the heater off and didn't run it for days until someone came out. The guy came three days after Christmas and he fixed it. I didn't need to run anything until a couple of days after he left. But when I did, the unit was so loud. You could hear it outside. It's so loud that when I'm sleeping at night and it cuts on, I can hear it, and I can't go back to sleep. The guy came back out here for the AC. He said that he couldn't help me because it was an older unit. I told him that it wasn't making that noise until he came to fix it. But he replied that he couldn't do anything else.

The air conditioning people American Home Shield sent me the first five times was a joke. I finally made them change companies because they kept jerking me around after five visits. One of them only wanted to sell me an air conditioner. Meanwhile, the refrigerator guy stayed on his cellphone the whole time talking in a foreign language. I was very dissatisfied with both of those.

There was an issue with the garbage disposal and I submitted a claim for it with American Home Shield over the phone and that was very easy. The response was quick and I appreciated that. The contractor contacted me as soon as they got the claim, they let me know who was gonna be coming out and everything was perfect. The contractor was very professional, knowledgeable and he gave us some tips. He was able to fix the garbage in one visit and I was completely satisfied with his work. AHS is absolutely top of the line and I recommend them highly.

My sink was leaking and I couldn't tell if it was a pipe or the garbage disposal. I called American Home Shield and dealt with their voicemail. Then SDL Plumbing called me and we set up an appointment. This happened on the Wednesday before Thanksgiving and the company came out Monday so it wasn't bad. In addition to that, the person who came out was nice and professional, and he had the garbage disposal replaced. He showed it then to me before he was gone. So far, the new replacement is working fine. Every time I think about canceling AHS, something comes up to be fixed. Given my experience, I have recommended AHS to several friends and a couple of family members.

I made a claim for my septic as the whole back half of my house and all the plumbing were backed up. The online process of submitting the claim was very easy. And someone is coming today to look at the problem. In the past, I had Alex Pool for my pool equipment and I was very unhappy with them. They did not look at it and told me that it was a power surge because there was one in the area. So, I called American Home Shield and told them that it was not true. Then, AHS sent another pool company out to verify Alex Pool’s story and it was not true. There was no evidence of any kind of surge in my box and they got it all worked out.

It has been the worst experience ever with American Home Shield and I would feel horrible if anybody that I cared about went through what I went through. Our faucets are all TouchPlus and they’re beautiful, but my stainless-steel Moen kitchen faucet was replaced with a piece of plastic. They do commercial grade. I work in the building and I don’t know where anybody would put the faucet that I have in my home right now in an office complex or in a gas station bathroom. But I had a Moen that was $80 taken out and the plumber who was sent output in a set that was no more than $25. It’s the ugliest and I don’t care about that kind of stuff. I looked at it and thought that was insane. It was fine at that time, but then my husband came home, saw it and said no. However, there wasn't anything we could do and American Home Shield doesn’t offer any upgrade fees.

The icemaker wasn't working on our refrigerator. It was not difficult to call in the claim to American Home Shield and the contractors who came out here were very good. They came when they said would and they promptly came, and they fixed the problem.

I've been with American Home Shield for seven years and for the past month, I’ve had several claims with them. The last one I had was my refrigerator. I submitted a claim and they sent someone out. The tech came out and he found that I needed some parts for my ice maker and he ordered those. And then, someone called, scheduled the date and he was here promptly on that date. He’s very cordial, just went straight ahead and did what he was supposed to do. He explained to me what he had done and then he left. That was over the Christmas holidays so we had no ice for Christmas. It took about two weeks and a half to be completed. Nonetheless, it went well.

When I submit a claim, I usually start off trying to call American Home Shield, but it was too long a wait. I went online to do it because that seemed to be the quickest way. In fact, when my spa heater needed a part, I made my schedule online. The gentleman from At Your Pool Service, LLC came out, ordered the part, came back and put it in. He was very professional and he went through the steps, reminding me how it turns on and labelling the parts for me. I appreciated it. I’ve had a couple of other experiences with AHS, and they’ve all been good. The people I met were all very professional, polite, courteous, and knowledgeable. I’m really pleased and I would recommend AHS.

I usually submit claims to American Home Shield online and their process is easy. I had MacLin Plumbing come out to fix the water heater and it went great. But prior to that, I had a claim for the dryer and I had to reschedule it as I had an emergency. The contractor never came back and I ended up buying a new appliance instead. I also got charged 75 bucks for the service call and there was no way to email AHS. I tried to call them several times and I was on hold for a very long time. I am not very satisfied with being able to communicate with American Home Shield. In spite of that, I have had good experiences with their contractors.

I submitted a claim for an oven repair with American Home Shield online and it was very easy. The contractors that they sent were very professional and quick. Ever since then, the oven has been working. I would recommend AHS.

Our water heater leaked all over the garage. It was scary because we had to call the gas company and find out what to do because it could blow. I reported it online to AHS and I also called them. After being on hold for about an hour and 15 minutes they said they would get it done but they weren't real nice. They didn't have any professionalism. Sometimes, when you call AHS and you have a claim, it sounds like you're getting somebody out of the country that can barely speak English. They're not real problem solvers. So you have to really call back a different time and see if you can get American people to talk to you.

The experience with American Home Shield's contractor, Quality Comfort went well, although the problem had recurred, so they have to come back. On the other hand, the experience with American Home Shield itself went less well. It is very difficult to reach American Home Shield by phone. You can reach them online and that’s fine, but all you get are automated responses. The first time I went online and booked the claim, they put me in touch with a service provider whose office base is literally two and a quarter hours away.

My dryer wasn’t coming on and I submitted a claim for it with American Home Shield online and it was easy. They gave me within 24 hours for the contractor to reach out but it was over the holidays, so it was a little longer and that was understandable. When the contractor came, they had to order a part and they had to come back a week later but they were fast and they got the job done. AHS was also able to send somebody out to fix my washer back in October and that has been working ever since.

The disposal was not working properly and it was extremely loud. I submitted a claim with American Home Shield and they sent out Thomas Brothers Plumbing. Brett, the technician, first looked through the top portion of the disposal and said that it was rusting. Then, he opened it underneath and checked all the plumbing. Everything was tight and looked good. After that, he ran the machine, ran some water down through it, and it was really loud. As he was looking underneath, he said that the ball bearings were starting to fail and it was not gonna last. So, he went ahead and replaced the entire unit with a good one.

The heat pump wasn’t working. The guy AHS sent came out the next day. He said that the circuit breaker was probably bad and that I'd have to call an electrician. I called an electrician and he said that the circuit breaker was good. It was a blown fuse outside on the heat pump. He put some new fuses in, but the heat pump still didn’t work. The contractor has been out several times, ordering parts, and it's still not working. Another time, I had called AHS. I had a leak upstairs, in the bathtub. An elbow that came out. The guy was here for about five minutes. He looked at it and said I needed a whole new tub. All it was was a drain though and I fixed it myself.

My sockets weren’t working in my garage and outside, and then I found out, in both of my bathrooms, too. I submitted a claim online to American Home Shield and it went really smoothly. It took three days, however, and I was kinda disappointed about that. Nevertheless, the guy that they sent out from DT Electric was great and very professional. He knew what the problem was right away and fixed it, so I’m very happy. The only issue I had was he was here very early in the morning. It was fine, but I didn’t get a call that he was en route or anything. Also, I was still in my pajamas. Still, my experience with American Home Shield was really good. I have a rental property in California and I was thinking about opening a policy on that house as well.

We lost all the power in the outlets in the garage. I could turn on lights and stuff, but the outlets to plug something in were not working. We submitted the claim with American Home Shield online and someone reached out to us quickly. It took about a day or two. It wasn't an emergency, so when we put in the claim, it took a while before the electrician came over. He was professional, friendly, knowledgeable and very helpful. He was on task and did what he needed to do. The issue had something to do with the circuit breaker. Since the repair, the performance of the outlets has been perfect.

I have been using American Home Shield for about 10 years and I'm happy with them. Recently I called AHS and told them what the problem was. They hooked me up with their local repair man. The fellow was from AG Appliance Repair. He came out and repaired my clothes dryer. He was here twice. He had to check it out and determine that he needed a new part and then he came back and installed the part in 10 minutes.

We have a heater situation and it's been going on for about a month and a half. The first two times that I called American Home Shield, the heater was working when the contractor leaves and everything was okay. But it just goes off once in a while. That last time I called American Home Shield, they never called me back. By the time the three days had gone by, I was ready to call them again but all of a sudden, the heater was working.

There was a leaky faucet and two faucets that were loose. The water pressure valve also needed to be re-adjusted. Submitting the claim to AHS online was easy with respect to the faucet. However, I wanted to explain my problem with the valve but I couldn't do it. I had to call them and explain to AHS what the problem was for the valve. And that caused a little problem with the plumber because they didn't get the correct work order with the valve pressure.

My drain clogged and the toilet was not flushing. I called it in with American Home Shield and that same day, they immediately dispatched somebody out who did a great job and was able to fix it. In fact, I’d use him again for stuff that’s not under warranty. He was very good. He knew exactly what to do immediately and he knew exactly what part I needed. He went straight to the problem and there was no confusion with what he needed to do. AHS has been great.

I didn't realize that our AC was not working because we had cooler weather here, so there was really no need for the AC. Then, when it started getting warmer, I noticed for three nights that it felt pretty warm and muggy. I looked at our thermostat and it said it was 79 degrees in the house. I filed the claim to AHS on a weekend. I tried calling to see if maybe somebody can come out sooner because it's just hot and miserable. But they ended up coming out first thing Monday, earlier than expected. They called ahead of time and let us know that somebody would be able to come earlier than the expected time that they had said previously. The only downfall with that is that they're not willing to come out on the weekend. It wasn't a ridiculous amount of time that we waited, but it was still a little longer than what I would have liked.

The garbage disposal stopped working and I went online to file a claim with American Home Shield. Navigating through their website was easy. And since a tech was coming, I went through all the little stuff in my house that I needed to get done. I had a sink that was leaking and a toilet that wasn’t flushing properly, so I just had him take care of it all at once. The tech was very professional and I didn’t have to worry about anything. Since then, everything has been working fine. AHS is a good company.

I recently had to have my water heater replaced. It arrived damaged and the plumber did not have another one to install. I have been trying to contact customer service for 4 days now with no luck. I wait on the phone for well over an hour before it disconnects. It's completely ridiculous, the moment I get this issue fixed I will be canceling this company and finding one that has better customer service and answers the phone!

We had AHS at our previous home and were extremely satisfied. We have purchased a new warranty on our new home and made 2 service requests on 12/17/18. 1) Plumbing - no one in our area could service us. Ended up fixing it myself. Had to request refund. 2) Appliances (oven/refrigerator). Sent out one repair service who couldn't complete job. Request sent to another company who couldn't provide service either (contacted us on 1/7/18 3 weeks later). Contacted AHS. Spent 5 hours of my time (my wife had already spent more than that) on phone, chat room, etc. trying to resolve problem. No one could resolve issue. Tried requesting supervisor/manager to speak with. Got nothing but the runaround. Ended up requesting full refund of contract money and service co-pay amounts because basically NOTHING was done and COULD NOT get done. So sad, definitely a 180 degree turnabout in customer service since our first experience.

American Home Shield's website is very clear and easy to use, and we prefer to submit claims online. When our hot water heater was not heating up, AHS sent out the contractor, Beck Plumbing. The techs responded quickly and our experience with them was very positive. They were very friendly and professional. Since the repair, our water heater has been functioning well.

Calling either customer service number is a JOKE. I'm not sure if this is an attempt to encourage (force) people to use the online option. Nonetheless, I called one number from my work phone and one from my cell phone, and BOTH had me on hold for over an hour. I just put them on the speaker and let it play. When I finally got a CSR, we got disconnected after about 8 minutes. Despite having confirmed my phone number at the beginning of the call, he didn't bother to call me back.

I have had this for warranty for about a year now. My first service went well. This time around, I was very disappointed with the process and the poor quality and lack of knowledge the technicians had. My dishwasher went out and three times a technician came out: One from one company and twice from another company. They tried to say that the dishwashing leaking was a plumbing problem, so we called out two separate plumber and to get a second opinion and an insurance adjuster because of water leaking underneath cabinet. AHS tech continued to say it was a plumbing problem and eventually sent a letter said that the service was not a covered service.

We purchased a home warranty, and have not had a good experience with their vendors or their service after the sale. Trying to call in and check on our service request is a joke. We were placed in a vm loop that told us we had over an hour to wait to speak to representative. WHO HAS TIME FOR THAT? And it wasn't just once. This has been 5 calls now, and it's every time you have this extraordinary wait time. They intentionally set up their system to make it difficult to speak to anyone by simply not answering any calls and not giving you any option to really contact them. Their website says you can contact them, but in reality you can't. Check it out yourself. You can only call, and that's over an hour wait. The chat function doesn't work - it appears and then disappears. There is no email contact form. There is no email address to send them anything. And, their website does not allow any direct customer feedback. "Contact Us" gets you nowhere!

Our Viking cooktop was not lighting. Requested service on-line, two days later service technician arrived. Determined they needed parts (as expected), two weeks later parts arrive followed by the technician the next week. He can't install the parts since he needs a special tool that he doesn't have. Why they don't know they needs special tools for a Viking unit is of concern. It takes several weeks to obtain the tool because the service company needed special permission to order the tool. This I found out after several calls and 1 hour on-hold on the phone.

I have had American Home Shield for less than a year. During my first experience with them I called to let them know we had a lint fire in our dryer and asked if it would be covered. They said it was and send someone out after 2 weeks of continued phone calls and the service tech told us it was not covered. Then the company attempted to charge me three service fees for the one service. They still have not corrected this despite 5 separate phone calls with the company. I now have a washing machine that has gone out. It took 6 phone calls to get someone out to look at it. I'm now on my 4th phone call to get the parts order approved (for a simple and covered repair). Every time I call they said that it has been approved and they don't send the approval to the servicer. I will NEVER use them ever again!!!

AHS reached out immediately to resolve the issue. They sent out another - better - plumber. Although, I paid out of pocket because they needed me to. Not sure how AHS helped since it’s difficult to understand how payment works etc.

Updates 05/28/2019: Hello. After my review for my electrical problem (7/1/19) because nobody came American Home Shield (Stacy **) told me to do it by myself with another electrical company and to send the invoice. I did it, I sent the invoice but since 2 months I am waiting for my money. I sent 4 emails. I chatted online 2 times (I have all in my records) but nothing. It's a very bad experience. I have to cancel my subscription.

My first experience using my policy and I am completely not happy! Took four weeks from date of service request to repair my washer. Tech didn't show up for first appt. to install parts and said I missed the appt. because no one was home which was not true. I am completely unhappy with this whole scenario and will probably cancel my contract and go elsewhere!!

Soon after the closing on our in Maine we purchased a policy from American Home Shield to cover appliances and major equipment in our home. On July 20, 2018 I made a request online for repair of my stove top burner, my oven door hinges and my vent fan blower and was given a number of a repair service. By November we still had not received any service and I started to call AHS. Each time on the phone I was put on hold for progressively long times and, "Too sorry for your frustration. I will take care of the problem." In mid December I requested to speak to a manager who then told me she had to speak to someone else. For the first time we got a phone call back saying the repairs were authorized and parts had been ordered and would be arriving in 5 to 7 days. By this time it was Christmas and the hinges on my oven door had failed completely and the door was sitting on the floor of the laundry room (no turkey dinner).

PLEASE BEWARE OF THIS COMPANY!! I've been waiting for 3 months for a service requested to be completed that I've paid for repairs on. Please beware when researching this home warranty company as they are only as good as the service providers they contract with. Unfortunately the service provider (Sears) that was contracted to repair an oven door in my home has been unable to deliver the replacement parts required for repair. AHS is aware that they cannot get the parts and they have not been able to provide me with an alternative service provider and now 3 months after my initial service request, that have yet to replace or repair my oven door.

We have had American Home Shield for a few years. Things started ok. They fixed a garage door and a doorbell. BUT when our refrigerator broke 3 times in 3 months they sent horrible service people - one told us to "think positive thoughts" about our broken fridge. We have now been without a refrigerator for 17 days straight. Overall we have been without a working refrigerator for 6 weeks on and off due to incompetent vendors. To top it all off we have paid $300 on top of our monthly AHS service charge. Point is - AHS is a rip-off. You never know if you are going to get a good vendor and if you don't, get ready to shell out a lot of cash for NOTHING.

I had a problem with my refrigerator's ice maker. The repairman was prompt, professional, and most importantly, he fixed the problem I had with the ice maker. Before making the repairs, he explained what the problem was and how long it would take to resolve the problem. I highly recommend Appliance Doctor of Michigan for resolving ice maker issues.

I waited through two winters working off expensive 'emergency heat' setting on my heat pump waiting for AHS to authorize replacement even after 2 different contractors said it could not be fixed. Constantly losing paperwork, waiting 20-30 minutes on hold, many of the CSRs would not say anything but 'it's being reviewed' and yet would not allow me to attempt to speak with someone who could tell me why it was taking so long. I was fed up and angry enough at one point to ask for the corporate phone number and was told they don't have one. Really? A Fortune 500 company and they don't have a corporate phone number? Two of my contractors told me hey didn't need the business that bad to put up with dealing with AHS and told me to find someone else to do the work.

I needed to have the heater tuned-up properly and went with American Home Shield online. They told me that the contractor would reach out within 24 hours but soon right after, I got a response. When the contractor came, he told me that the heater wasn't working properly and I just let him do his job. He then gave me paperwork about how he did the process and since then, the heater has been going pretty well.

When one of our toilets came loose from the floor and was leaking I reported it online to AHS and it was very simple. The contractor came out the very next day. He was very nice, very quick and very clean. Everything went smoothly.

When the heating unit wasn't working at all, I called American Home Shield to submit a claim and I was able to get a person on the line to whom I complained about the furnace and the AC leak. The contractor, Nu-Air Heating and Cooling, called and came out the next day to service the heater. Since the repair, everything has been okay because I haven’t gotten any calls from my tenants who are staying there. Overall, having a warranty is good and serves me on bad times. People should sign up with AHS for peace of mind.

I was having a clogged drain in the kitchen. I have American Home Shield to protect me against those things from an insurance perspective and so I went online and submitted a claim with them. It was New Year's Eve then and I wasn't expecting for someone to come until after the New Year, but the guy from BNK Plumbing was here in two and a half hours. He arrived on time, and was very professional and polite. He really took a look at the issue and was able to fix it in 15 minutes. He had an electric router which is a long, electric snake that you put down the drain and unclogs it.

The heater was not working on the air conditioner and my daughter filed a claim for it with American Home Shield over the phone. AHS sent United Air and they couldn’t have been nicer. They were very helpful and informative and in about six days, my heater was repaired. I was satisfied. I have AHS on another house too.

We've used the warranty about 10 times and having it has been very valuable for me. I normally submit my claims online because no one ever answers the phone. Then they just sent a text saying who the contractor was. When we had two leaks, the contractor came out the next morning and he was very good. The leaks were on the filter and on the pump. The guy replaced an O-ring, and another part. The repair stopped the leak and I don't see any problems since then.

Submitting a claim to American Home Shield always goes pretty smoothly. They just make the call, and then, I'm contacted by their people doing the work, and they set up an appointment. The guy who came over for my AC was great. He came in, found the problem and he had the part on his truck. He changed a relay, and he was in and out in about 40 minutes. I was really impressed by his professionalism. It was a good experience. I have had American Home Shield for about 12 years and they have always treated me very well.

My washing machine wasn't working. The tub, without the sensor, would cause the washing machine to rock back and forth and make a whole lot of noise, and the washing machine wouldn't flow automatically to the next cycle. It would wash the clothes, then I would have to put it on the rinse cycle. I would have to put it on the spin and drain cycle in order to wash the clothes.

There was no heat so I filed a claim to American Home Shield online. The contractor that was sent out was very polite and he fixed the problem. We have heat now and so far, it’s been good. Having AHS has been worth it. I would recommend them.

I got on the phone with American Home Shield since there was a leak in my hot water heater. The claims submission was very easy. When I called to say I was already up and was waiting for a technician, a guy was free and he came over right away. That was good. The guy was very professional. He replaced the copper tubing with PVC and there won't be any more leakage. During the repair, he did something and broke the other side of the water heater, but he fixed that right away. Everything is fine.

I've had my American Home Shield policy for 10 years now. Finances have changed a bit over the years and I've considered dropping it, but I'm really glad that I didn't. I recently sent in a claim with them when my water heater was leaking. I spoke with one of their representatives and she was fantastic. She was knowledgeable, professional, and very kind. J&C Plumbing Service was the repair company that came out and they were great. They did what they said they were gonna do. They called me quickly, ordered what I needed, and got the right thing in. The guy came out when he said he was gonna come out and got the thing installed. So far, everything seems to be working as it should - I have hot water and nothing is leaking.

There was a weird noise coming from my heater. I filed a claim for it with American Home Shield online and that was very quick. They were able to get somebody out fast, even though they were right in the thick of the holidays. The contractor was very professional and the guy who came out was quick. With AHS, everything was up to expectation.

Our neighbors had a smoker and every time I had the AC unit running, it would start sucking in smoke into the house. I submitted the claim with American Home Shield online and the process was simple and easy. It took about a week for the contractor to get in touch with me. The tech said that he used a certain type of tape and he sealed the AC along wherever he thought the smoke was coming in because it was hard to figure out where it was. It was cold last week and we ran the heater. The neighbors were smoking and burning wood and we didn't get any smoke coming into the house. We haven't had any problems yet and hopefully, the tape fixed it.

I have three properties with American Home Shield and I have referred them to my clients. My AHS warranty has been valuable for me. The gal that is the representative locally for us is absolutely awesome. Any time there’s a problem, I can call her and she’ll get the issue taken care of. It’s the person that services the customer or the client that really makes the company.

My wife usually makes the call over the phone when we submit a claim to American Home Shield and their process is good. We had a door issue and the last two times, there was a problem because of the technician. Then, we had Precision Door Service last week and the contractor knew exactly what he was talking about. It took him 40 minutes to do the job and the door has been working great. He was extensive in what he had to do so, it was a great job.

Our dishwasher stopped working and so my wife called in a claim for it with American Home Shield. Celtic Appliance came out and the gentleman named Cody showed up on time. He called about 20 minutes before he arrived. He went right to it and took the whole board off. He was in the house fixing the dishwasher while I was out walking the dog. He was very professional, nice, knowledgeable, and productive. He had the dishwasher up and running within an hour. He did fantastic and it has worked great ever since. I would use him again 100%. We recommend American Home Shield 100% too. We're gonna redo them in May and we're gonna keep them as long as we can. I've already told my whole family and friends about them. I've even told people at work how good they are.

I would definitely recommend American Home Shield. We've had two claims with them and everybody has been professional. The very last one we did was for the furnace in our basement that was making a noise and wouldn't stop running. I called AHS to submit a claim and everything was quick. I didn’t wait very long for a technician or for them to answer. The technician came out, looked at the unit and told us that there was nothing wrong with the furnace. It was just the setting that we weren’t aware of. So, he showed it to us.

When I used the air conditioner, the water was leaking from one of the lines. I submitted the claim to American Home Shield online then a guy came out and he said the line was clogged. He had to clear a blockage so he ran a line through one of the bathrooms where the main line goes up to the pipe, something in the attic. After he cleared it, it has been working fine and there is no leaking. Everything is fine, so he did a good job. I had another claim and it was when the heating unit was not working. The company, Three Brothers, took a while to came out and they were a little slow compared to the other company that came out. AHS needs to get rid of them. Other than that, the experiences had been okay.

We had a clogged drain and I submitted a claim with American Home Shield online. It was a fairly easy process and the tech from Barnett Air Conditioning came out and got here when he was supposed to. One of the things that is very irritating is when they tell you it's gonna be days before they're gonna be out. Somebody getting out within a day or so is important and this time, that was good. The technician was good too. He took care of the problem the first time he was here, which was good, and we haven't had any problem at all since the repair.

I’ve had some bad experiences with some people that American Home Shield has sent. They were from the eastern part of Europe, and they were rude and never solved my problem. One of the Ukrainian guys, or whatever they were, acted like it was my fault that the refrigerator was acting the way it was. I don’t ever want them in my house again. After my experience with that guy, I talked to one of the American Home Shield people and he said that he was really sorry, and then he helped me find a good contractor. He has heard really good things about Nice Guy and he sent them out, and the tech solved the whole problem.

We have had American Home Shield for over 10 years and have had great success with them. When our 20 years old hot water heater ruptured, AHS sent SDL Plumbing to fix it. They did an estimate and two days later, they came out and rebuilt the water heater because it was not up to the code. They did all of it and had it all done in about three hours. The contractors were very professional, friendly and courteous. They would ask what they needed and then they'd go ahead and finish what they were doing. We have hot water again and it is working fine. We are happy with American Home Shield. In fact, within the last week, I have recommended them to two people.

My most recent claim was for a wine cooler that failed, and AHS sent out a contractor to repair it. He did, but it failed again. He was terrific and a fantastic repairman though. He has done other items of work under the contract for us with refrigeration and he's very good. He's very timely and always lets us know when he's gonna be coming. It was determined that an additional part was needed for the wine cooler. The additional part was no longer obtainable though so we purchased a new wine cooler and AHS reimbursed us.

I had a leak under the house. I submitted a claim to American Home Shield and I did it online. I had somebody check it, and he said he thought it looked like it was leaking under the house. I needed to call a plumber. So I did, and he came right out and said it was not a leak under the house, that it was in relation to the water heater. He fixed it, the leak stopped, and I was very pleased with the whole experience. Everything was positive.

The heater was blowing cold air like a fan. I went online to file a claim to American Home Shield and they sent someone out quickly. Austin Heating and Air came but the heating worked for one day and then it stopped. I called and requested another service with AHS then the contractor came out to fix it. So far, it is now working. The contractors were great. They were professional, easy and they got the job done. Everything about American Home Shield is simple and easy. It is very good and I had no problems with the few claims I did so far.

When my hot water heater was leaking, I called the Home Shield people and the service was good. They sent a contractor who replaced the water heater. They exceptionally did whatever they had to do to get it in line and all went well. AHS covered the hot water heater but some other work was done and I ended up paying more than I thought I had to. So far, the replacement has been working well.

I called a “reputable” company to check out my heating unit which had started making terrible sounds. The technician came and said my unit was dead. It had been working prior to his arrival but was suddenly inoperable. The repairs he said could total over $10,000. He suggested I get a new one for around the same price. This technician from Morris-Jenkins I believe broke the unit upon arrival and left us in the cold. I panicked because I wasn’t sure how we were going to make it without heat and space heaters are not good enough.

The refrigerator and freezer at my second home were not working. My wife filed it all under the same claim and the contractor came out to diagnose the problem and came again to fix it. Everything went great. It has made my life better. I've had American Home Shield at this house for about a year and a half, and at my other house for four years. So far, I'm very happy and I plan to keep my service with them.

I have had AHS for about 17 years with few complaints. AHS has repaired several items some they didn't, but overall okay. We sold our home on 12-28-18 so I no longer needed AHS. I called on 12-20-18 spoke to customer service and told them the home is being sold and would need to cancel contract effective 12-28-18. I was told to call back on the 28th after closing. I called back and contract was cancelled, or I thought. On 12-31-18 Ahs charged my account for the period until 1-27-19???? I called back and speaking to 2 reps who said there was nothing that could be done and no refund would be made, asked for supervisor and told there was no one working--really? Still trying to get my refund. BEWARE - all of those years as a loyal customer - I will never do business with the company again!!!!

A warranty was included with our home purchase and I chose American Home Shield which was recommended by my realtor. Recently, I called in to submit my first claim with AHS because it was easier that way. The filter pump had gone out and I needed one for my pool. The contractor, Aeon Blue Pool & Spas, was great. They came out when they said they would. They fixed the problem and even came back later to explain what they did. The claim was completed in two to three days from when I submitted it.

Something was going on with my air conditioning unit. It wasn't getting cold. My daughter called AHS and submitted the claim with a representative. The AC is working now. The tech waited to make sure that it was still getting cool. I wasn't home at the time, but my daughter was here. She forgot to tell the tech about the heating system though. When it comes on, it makes this noise. When we reported the claim, we said the problem was the AC and the heating system, but the tech didn't look at the heating system. I think somebody else needs to come back out and tell me why it makes noise every time the heat comes on. I tried to call American Home Shield back again and I was on hold for so long. I get frustrated when I'm trying to get in touch with them.

I made a claim at American Home Shield that apparently was not valid. When I checked off the box for the light that didn't work, I got a voicemail a couple of days later saying that what had to be done was not covered. But there was no notification that there are certain things that are covered and others that are not. Recently though, there was a leak in the toilet and RDN Plumbing came out and fixed it. The tech replaced a hose between the wall and the toilet, and now it's working.

We knew some other people who talked about American Home Shield a year or two ago, and we didn’t think anything of it. Then our son got it for his house, and he called us up to tell us how great it was. He had a couple of repair jobs for his microwave and dishwasher and he was very pleased with AHS. So we called up, got the information, and we signed up with them. And then we had a problem with our dishwasher. Submitting a claim to American Home Shield was great. The only problem that we had was to get through to anybody. You had to be on hold either for them to call you back or just hang on until you could get someone. But once we got a hold of people, they were great.

When we put a claim in for the air conditioner, the man who came out asked us to pay him some money and we weren’t supposed to do that. He claimed that he put Freon in but he didn’t. He only washed the unit out and rinsed the cords on the outside of the air conditioner. I didn’t like that. Recently, we had a shortage in our electrical outlet and when I called American Home Shield, the people returned the call within 24 hours. The contractor they sent out was very great in all phases, professionalism and the whole nine yards. He was very good in everything, including walking in our house and keeping the house clean. He took care of the situation very promptly.

I had broken springs and AHS sent out Slash Garage Door after my wife submitted our claim over the phone. The technician who arrived was great. He replaced all the springs and everything was fine. People should try AHS for their warranty would give them some peace of mind as far as unexpected repairs are concerned.

My garage door makes a lot of noise when it goes up and down and my remote is not working. I called American Home Shield and I spoke to someone who told me to expect a contractor out between 24 and 48 hours. The contractor met the timeframe and we had an awesome interaction. The garage door is so old and he said that if it goes out then AHS can replace it. But until then, only thing he can do is just a tune-up to make sure everything works when opening and closing. So, the garage door has been enhanced.

I called American Home Shield as I didn't have heat. I went through the phone prompts and didn't like that, so I got an actual person. They said that they would contact me within 24 hours to schedule. The gentleman that came out was named Brian and he did a wonderful job. He had to come back a second time, but when he came back, he found out what was going on. The control board is apparently bad because it was not allowing the heat to get to the target. Brian said that they would have to order the control board and I'm waiting for them to get back with me. I called them on Wednesday, and they should have the part by today. AHS is very valuable since repairs on ACs would be ridiculously expensive and that can happen in the wintertime. I'd recommend AHS and tell others that they would have to be crazy not to go with them. AHS will get somebody out, and if things are not up to standards, they'll find a way to make it right.

My heat wasn’t heating up and it went out. American Home Shield sent out Doctor Cool and I had a nice interaction with the contractor. Everything has been functioning well since he came out. The experience has been excellent.

My heater wouldn't come on and work, although it was new. I submitted the claim for repair with American Home Shield online. Navigating through their website was perfect and faster than calling somebody. I was given a four-hour time frame for the contractor to come out and the tech called me 30 minutes before he came. When the tech arrived, I told him what was wrong and he said he thought he knew what was wrong. He took the panel off and cleaned the coils, and my heater has worked perfectly since the repair. It was great when the temperature was five degrees here. My house was down to 50-something degrees and that was how cold it was until the tech got the heater fixed. Right now, it's cold and you can't operate if you don't have a heater. That repair was important.

I could never get through when I call American Home Shield for a claim as the hold time can be very messy. I submit claims online and it's a very easy process. I had a busted pipe and the contractor who came out was great and very professional. The repaired pipe is not leaking but now, the water pressure is very low in my bathroom and some other things are going on. So, my husband said he’s gotta call them this morning. With American Home Shield, there are times when we think something is covered and we call and they would say that it is not covered. Then we read our policy and it’s in a small print. That should be thoroughly explained to the customer.

My upstairs heater was not working. I called and put a work order in with American Home Shield and then magically it started working again, so I cancelled it. Within a day, it went on the fritz again, so I had to call back. I was then put with a company that did not get good reviews, Eagle Air. I was not comfortable after reading the reviews so I called AHS back and asked if I could be placed with the same company that I originally was scheduled with, Air First.

I put in a service call for my water heater. I told the guy that AHS sent that the leak was coming from behind the wall. Even though he changed the date a couple of times, he stayed in contact and worked with it. He changed the hot water knob. I said that he was gonna be coming back out because the leak was coming from in between the walls. I had to call him to come back out and he had to change the date twice, but he finally came out, took the water heater out, and fixed it. I asked him to pull it out. I wanna put some more insulation in the wall. He said a different guy would come out to do the Sheetrock. I called AHS while he was here and they contacted me with another guy to do the drywall.

I had a leak in the pipe and the end of a faucet. I filed a claim online with American Home Shield and navigating through their website was easy. They then sent out Gator Drain. This happened over Christmas, so I was surprised as it happened pretty quickly. They called me the day after Christmas and then they came out the next day. The tech who came was very friendly and he asked if he needed to take his shoes off. He said he would take care of me like he would take care of his grandma. The first time he came, he diagnosed the issue and then he had to order a part. Then he came back and it took him about an hour to replace the faucet. Since then, the faucet has been going perfectly and we can start using our sink again, which is very nice.

Our heater stopped working and it's winter and we’re freezing. I have my mom here who’s a drug victim and I take care of her. One guy came out and took a look at it and my husband was out there with him. This guy's name is Mike and he said that the heater which the guy who lives next door had installed did cut corners. Mike said that the heater isn't even big enough for our house, which I believe because the room that my mom is in, that will heat up until 80 degrees and the rest of the house goes to normal temperature so it’s like all the air is only going to one room when it worked.

The garbage disposal went bad and filing a claim for it over the phone went well. It was filed on Christmas Eve, which was on Tuesday, and Heyworth Plumbing was there on Friday. The tech was very professional and he took care of the situation within a couple of hours, replacing the garbage disposal with a new one. I’ve had some other claims with American Home Shield also, and everything was always taken care of in a timely manner.

I had an electrical outlet that wasn’t working in the bathroom. Within minutes of putting in a claim with American Home Shield, I got a response that someone will be contacting me in the morning. That worked absolutely fabulous as the contractor H&C Electric was out that morning. The service tech's name was Gary and had fabulous interactions. He had fixed the problem within 15 minutes and made a new GFI outlet. Now, the blow dryer, curling iron, and all that stuff that the ladies use are all set. American Home Shield is a great a solution to my electrical problems if I run into anything else. I would highly recommend them.

We have been with American Home Shield since 2004 and so far, we're pleased that we have it. We had a power outage recently and the outage did something to the heating system. My husband was unable to get our furnace working again, so we put in a call to American Home Shield. However, we had to wait until New Year’s Eve for someone to show up. But the tech did show up, and he showed up before 8:00 in the morning. They gave us the window of 8:00 to 12:00. So, we were very happy. My husband was at the house when the contractor came, and he was very impressed. The furnace is working now, and so we’re nice and toasty, warm and comfortable, and happy. We had a wonderful experience with American Home Shield.

I like to talk to people so when I had a claim for the heating in my rental, I called American Home Shield. I called on a Friday and the contractor Ice Man Cooling and Heating came out on a Monday then they got it finished on Tuesday. I had good interactions with the contractor and now the heat is working. Everything in that experience was great. I refer American Home Shield to people all the time.

The compressor froze up, and it was due to the compressor pump that failed. I submitted a claim with American Home Shield and the interaction I had with their rep was great. I'm very pleased with AHS and the contractors that they get too. The contractor, Integrity, was perfect. They couldn't have gotten out there any faster. They said they were gonna be there between 8:00 and 10:00 and they were there at quarter after 8:00. It was like within an hour when I called Home Shield, so they were really helpful. They had to replace the pump. They worked it out last year, so they knew where it was. And for the washer, Sears took a day to get out here but they were good and showed up on time. They remedied the problem. It just had to be reset. I would recommend AHS. They're an on-call home insurance thing, that whenever I needed them, they responded to me possibly and very quickly. They do what they're supposed to do.

When I submitted a claim for a washing machine, the rep listened to my complaint and she said that she would schedule somebody and that she would follow it up with a text message, and she did. She also told me that Integrity would be calling within 24 hours to schedule an appointment, and they called immediately. The serviceman who arrived was clean-cut and he did a great job. The service was excellent. Since the repair, the washing machine has been working perfectly. I was able to move along with everything and we had clean clothes for the holidays.

My water heater was making a rumbling noise and I put in a request online with American Home Shield. I could do it online if I was not in a hurry and it was easier for me when I was sitting down. Then, within an hour, I had a reply message that I have been assigned a plumbing company and they would be contacting me within 48 hours. They contacted me within 10 hours to schedule an appointment.

I needed to assess where my septic tanks were located on a property I purchased with my wife back in July of 2018. The gentleman who came out were 10 minutes early and they were very accommodating. The guys that were there were consummate professionals and they literally knew how to answer all of my questions. I wanted to better understand how septic tanks work, how often they needed to be serviced and where they were located. You could tell that they were incredibly comfortable with their line of work and that this wasn't just a summer job for them. It seemed like it was a family-owned business and that they really took a lot of pride and integrity in the work and the service that they provided. So, I was very, very happy with them.

Our garbage disposal wasn't working and the commodes throughout the house were getting clogged up for no reason at all. We called American Home Shield and we were gonna make two records, but since it was plumbing, it was made under one. The contractor came to fix everything and they were very good and very prompt. They called the day before and they told me that they were gonna come at 10:00. They called again and asked if they could move it up to 8:00. Since I had nothing to do in the morning, 8:00 was fine. They were here for a while, they were very courteous and they did the jobs well. Everything that they did since they came, came out okay.

Everything was perfect when I submitted a claim with American Home Shield online for my heater that wasn’t working. The second timeframe was 3-7 but the contractor worked with me. A & R Complete Services Corp came out on the given timeframe and the contractor was fine. He explained everything. The heater is functioning well now and it’s a lot warmer in the house. Having the American Home Shield warranty on my property is very valuable and I need some more of it. I also recommend it.

We have had American Home Shield service for 4 years. They have been prompt and efficient servicing and making minor repairs to washer, dryer, refrigerator, toilets etc., and servicing the central A/C unit annually. Last summer, the central A/C unit went out completely. The technician determined that the unit was not fixable and would need to be replaced. The home office said the replacement of the unit wasnt covered because the tech had noted a filter was missing in the refrigerant line. I reminded them that they had serviced the unit for three years without noting or recommending a filter be installed.

We requested service for a busted water pipe in our kitchen in an inside wall Representative over the phone gathered all necessary information and proceeded to collect a $125 service fee which I thought was strange because in my past experience with other home warranty companies that was not collected until the contractor showed up. Plumber was scheduled 2 days later which was a Friday at 1 pm. Plumber calls us asking if he can come at 8 am instead. Unfortunately we could not change time due to work schedule. Plumber shows up and states that it is a noncovered service.

After promptly sending a contractor with 167 Yelp reviews yielding a 1 star rating, the weeks long slog toward a miserable resolution began; countless calls, unanswered requests, broken promises, confused reps, lost records, lost dialogues, etc. ended in a settlement that would have cost me hundreds after the contractor inflated costs well beyond AHS' allotment or any competitor's bid. Canceled my policy instead.

I only got American Home Shield because it was provided by our realtor when we purchased the house. I called them about a hole in the roof. They do not cover that; okay. Three weeks later I called about a bad smell like rotten eggs coming from the drains. (They do not have people to answer your service request). It is an automated system so you cannot ask questions. It very limited on choices of why you are calling. Long story short they referred Plumbing Inc and they called me in two days. I explained the issue and they said it would take 3 days to come look at the drains. When he came he did nothing because he does not remedy odors coming from the drains and left. I was charged a $85 service fee from AHS. I called to complain to both AHS and Plumbers Incorporated but got nothing but excuses. American Home Shield should not be your choice for a Home Warranty.

I called AHS on Wednesday to file a claim. The company who was supposed to do the job said they don't do that. I filed a new claim, same company was assigned. I called AHS, was on hold for 1.2 hours, and when I complained about the wait the customer service lady first was aggressive, saying that they had other customers (I am calling about a problem they created and pay $1100 a year) and then she just hung up on me when I tried to get a word in the conversation. So they dispatch the wrong company for a broken pipe. When the company cancels, and tells me that "AHS will reassign the job", I check on the website and there is no pending claim. I call and, after waiting an hour and 12 minutes, they hung up on me. And I wasn't rude because I am a CEO and understand how customer service works. I am now on hold again and have been for an hour and five minutes. Stay tuned, more news coming.

Our furnace kept going off and we were confused about what was happening with it. It seemed like the lower level was never warming up enough. We moved in not too long ago so we were not sure how the whole system worked. When we submitted the claim to American Home Shield, the process was quick and easy. Then, we had a super nice and prompt contractor. He also called to ask me if I wanted him to come a little later in the evening or to come at day. Otherwise, he could come in a couple of days. I told him to get it done that day. The guy explained to us that we are zoned and that sometimes, we have to turn the upper off to get more air down below because the heat rises and because our lower level was never turning that warm, because of the unit that we have and how it splits the air. So far, we have been happy with American Home Shield.

I’ve got a refrigerator that American Home Shield has been trying to work on now for five months, and still can’t get it fixed. The icemaker freezes up in the water supply, so I can’t get water out of the refrigerator. I’ve gone through one contractor already, and now they’re trying another contractor. That contractor told me that they’re just replacing parts again, and it’s not gonna help.

I'm a real estate agent and I used to always recommend Fidelity because that was what I used to have for over 15 years. It was all about loyalty to me but then, for some reason, they weren’t doing something that I expected. So, I went with American Home Shield and so far, my experience with them has been very good. Recently, my refrigerator's lights went out and I called them to submit my claim. The tech who came out was very nice and he efficiently did what he was called out for. It was a simple thing because he wasn't even here for more than 10 minutes.

I went to American Home Shield’s website to file a claim for my dishwasher that lost power. I like their website process and it makes it easy to file a claim. It was our second time having the same problem with the dishwasher. The contractor came out in about three days and our interaction went well. He diagnosed it and told me what the issue was but he had to order the parts. It took six days between the time he ordered the parts to the time he finished the repair. He was a nice guy and we had good communication. I had a good experience overall. Having American Home Shield is valuable and my wife is happy that the dishwasher is working.

We didn’t have enough hot water in our tank. And apparently, we hadn't turned off the thermostat. We live in Arizona. In the summer, the ground water is very warm, so you turn the thermostat down. Otherwise, the water won't cool off to take a shower or bath. And we had never turned it off for the winter so it made the water cold. I called American Home Shield and they sent AM PM Plumbing in less than 24 hours. The tech was out the next morning. He went through things with us. He checked and saw that the heat was turned way down into the lowest temperature. And he said, “That’s more than likely what your problem is.” So he turned it off, and we waited for a few minutes until it started heating. And sure enough, our water was getting hot.

On Christmas eve, I filed a claim with American Home Shield online since there was a leak in our upstairs toilet. The process was very easy and it took about 30 seconds. The day after Christmas, I immediately got a call from the plumbing vendor High Priority Plumbing and Services and the people who scheduled it were very nice and prompt. They scheduled a time that worked for me very quickly and that was great. A guy showed up right on time and he was very friendly and professional. It was very quick. We couldn’t have water up in the toilet so it was a very large pain up until we got it fixed.

I would recommend American Home Shield. It is valuable to have because of its convenience. One phone call took care of everything. I also had a very good interaction with the claims representative. Three days after submitting the claim, All Systems Heating and Air came out and described what was wrong. They also communicated by phone when they were gonna be there and called to make sure I was there.

The TV kept going out and the kitchen lights kept going on and off. I specifically asked AHS for American Team because they've done work for me before and they were good. I usually call on the phone to submit claims and if it's an electrical problem, I ask for TJ because he knows his stuff. A lot of people that AHS sends out are not real electricians. So, I finally got him and I've been using him since 2012. I've had other electricians come here before and nobody compares to him. He goes right to the problem and fixes it. Others were here for hours but couldn't figure out what was wrong. I asked for a second opinion and TJ came out. So, I just ask for him now.

We had a leaky toilet. I filed the claim online and the process was very easy. I felt good on how quickly they were able to get somebody out. I told the contractor what the problem was. He went right into the restroom and figured it out. He replaced the wax ring what he said the problem was and I haven't had any leaks since. American Home Shield has very good service. We love it.

We filed an online claim when the furnace stopped working on a cold day, and the American Home Shield website was very user-friendly. The contractors that came out from Eagle Air were very professional. They were also efficient, timely and thorough.

I wish American Home Shield had called me over the last couple of years because I was ready to cancel. Their customer service is crappy. I am always on hold for a minimum of one hour, waiting for service. I am absolutely livid with the way I've been treated for the last five years. Also, I had so much out of pocket cost because of them sending out substandard people to make my repairs that I actually had to hire private people to do my repairs. It was $1,300 and the other one was about $300 with a discount. I was not happy.

We’ve only had to call American Home Shield four times and each time was a good experience. Whenever we get through to somebody, it was very timely. The reps were professional and expedient, and the people who came out were knowledgeable and friendly. We recently submitted a claim online for a leak underneath the sink and I liked the website. It was user-friendly. The tech that came in and did the repair was very friendly and very professional. Our sink has not leaked since and we're happy with it.

I submitted a claim dealing with my garbage disposal to American Home Shield online. The process was very easy and I was very satisfied with how quickly they were able to get somebody out there. The contractor was very professional and the garbage disposal has been great since. We appreciate his service.

I had used American Home Shield on my previous home, so I had suggested to my husband to check into them when it was time for warranty renewal on our current home. We changed to them from Old Republic in the summer. We had two claims that my husband called in. One was for the pool and the other one was for electricity. The pool claim went fabulous. The contractor representing Breakthrough Pools was a really nice guy, really prompt, followed through, and did everything he said. We were very pleased with them.

Having the warranty is 100% valuable because I couldn't wash dishes. Every time I turned the faucet on, there was no water coming out. It also made it difficult to cook and prepare meals and have my morning coffee. I went online to file a claim with American Home Shield and I liked everything about that process but the $100. They said a contractor would come out within 48 hours and they did meet it. The contractor also called first so I knew who he was and when he came to the door, I was able to identify him. He came in, looked at the sink where the issue was and did his job. I have more water now than I ever had in this house in three years. So far, American Home Shield has been good and I recommend them.

Our furnace wasn't working so we filed a claim online. The site was user-friendly, the request was sent in a couple of clicks. The contractor who came out was really good. They diagnosed the issue right away, but there was a lack of communication between their office and ourselves. We had to call to follow up a couple of times to find out when they were coming and what was going on with the actual situation. They said they were waiting for parts and then it was the scheduling and then they’re waiting for parts again. They should have either emailed or texted, they had all our contact info. It was right before Christmas and it was getting cold.

I call American Home Shield and explain what the problem is, and they readily send somebody out and take care of my needs. I’ve had some questions in the past and they’ve always readily answered them in a professional way. The gentleman that came to fix my microwave oven was Ken, and he was excellent, nice, neat and orderly. He was there on time and I really appreciated it.

Our American Home Shield warranty has been very valuable. We like being able to go to one location and have somebody recommend someone, who in the two times we’ve used it had gotten our issue done for us. Sometimes when navigating with independent contractors, one doesn’t know who they're getting or if they’re gonna be any good. And so far, the ones that have come from American Home Shield have been great.

The section of our vent pipe going to the roof to the backdraft fell and broke in two. We submitted a claim with American Home Shield and Mel's Preventive Maintenance came out. I let them up in the attic, they looked at the vent, and then they called AHS. AHS said they wouldn’t pay for it, so it cost me $200 to get that vent put back in. Since we paid $200, we thought that the claim was cancelled but my wife checked and said that AHS charged us $75. Other than that, Mel's Preventive was good.

The garbage disposal was leaking when I turned it on. I called American Home Shield and it took them a day to send Robco out to my home. The plumber looked at the garbage disposal and he tightened up the pipe up, so it’s not leaking anymore. The service was excellent and I really liked the guy. He was very friendly and professional, and he did what he was supposed to do. He also told me how to clean the garbage disposal. Its performance since the repair has been excellent. My experience with American Home Shield has been very wonderful and I've been very satisfied.

My faucet was leaking and I called American Home Shield. I waited a few minutes but it wasn't too long and the representative was very nice. Around the summer months of last year though, anywhere from June to August, it was terrible. I waited for 30 or more minutes and when I spoke to someone, I did not understand them because of the accent. That was about every time I called. But now I clearly can understand the person speaking. They then sent contractors within the same week who were able to fix the leak.

I was smelling gas in the house and I submitted a claim to American Home Shield. I tried to do it online but I wasn't sure how to select gas. Apparently, it falls under plumbing and I didn't know that so I ended up calling and they rep that answered the phone was very helpful. The tech answered any questions I had, was super quick, polite and definitely knew what he was doing. The process was super simple. There was a connector that was loose and he just tightened it up.

My wife has a lot of long hair and it periodically clogged up into the drain in the shower. It happens once every six months, and I submit a claim to American Home Shield for it. The plumber that came recently was nice. He did the job really quickly. He told me I could try using 100% lye, instead of calling and spending $75 on the home warranty. I got some lye crystals, so when it happens again, I'll try it and hopefully I won't have to call AHS.

American Home Shield is doing everything just right. When our oven went out, I called them and it was very nice dealing with them. The reps were polite, professional and efficient. They did everything that could be done and they handled it all in a very timely manner. They got back to me, told me what they were gonna do and what I needed to do. When the contractor came out, he examined the oven, said we needed to order parts and then left. It was a good experience.

American Home Shield has been good. The only trouble is when I call them, I’m on hold for 40 minutes or longer. They didn’t apologize for the wait time. I am considering going back to Old Republic because of that issue. And when I had a broken toilet I got a second opinion because the first opinion was incorrect. The gentleman that came out to fix the water heater went out of his way to install it the same day so that was good service. But he was also the one that looked at the toilet. When I told him it was broken, he said it was cosmetic, and it wasn’t. AHS wasn’t very clear on the fact that I should call for a second opinion until I insisted that it was broken, and, in fact, it was leaking. So then they kinda caved in and asked if I would like a second opinion. I told them absolutely and to send somebody out. Another plumbing company came out and told American Home Shield that it was in fact broken so they gave him clearance to go ahead and fix it.

The house we bought is an old home that was built 25 years ago, so we've gotten into that stage where the new things that were put in tended to have problems. We've had the house on the warranty in the three years that we've had it and the warranty has been pretty good. Recently, I filed a claim online with American Home Shield when there was a simple blockage in a couple of sinks that needed to be routed out. Navigating their website was straightforward and there wasn't any particular difficulty with it. I’m an IT consultant, so I didn't even mind.

I called in because my oven was broken. The guy came out, took a look and determined it needed replaced, he said that they would call me. They never did. After a couple of weeks I call them, they sent me to another phone number. I was on hold for 30 minutes then hung up. Called again the next day waited on hold for another 35 minutes and then they hung up on me. I am currently on hold again. It has been 50 minutes now and still nothing. I am beginning to think they are a scam and just want your monthly payment.

They were NOT helpful at all. They would not pay or reimburse us for our HVAC SYSTEM when it broke in the middle of WINTER. Even after they received all the paperwork they required from us and the Heating and air company that fixed our unit!!! I DO NOT RECOMMEND this company at all!!! They will gladly take your money and then demand so much from you and STILL deny your claim!!! DO NOT WASTE YOUR MONEY!!!

I called for service and they have sent me the most incompetent servicemen on the planet. Now, they say they can only do the work on their schedule and will not accommodate any of my schedule! When it comes to complaint, they put you on hold for hours!!! The most terrible service I have ever paid for!!! I am asking for a full refund, as this is when I need their service and it is the most difficult task to get service! Rude customer service and agents. Why are they still in business???

Live in Florida. HVAC went out. A/C wouldn't turn off (ran constantly) and heat would not go on (including e-heat). Called, and waited 48 hours for call back to schedule a technician. Firm called, came, looked at unit and bailed. Gotta give them credit for that - rather have them bail versus work on something they don't know. Waited another couple of days for a reschedule with another firm. They arrived promptly, and quickly analyzed the problem - a bad board (which theoretically was under warranty from appliance manufacturer).

If there were 0 stars it would still be too much! I found out the hard way that they are high on their service calls. I told them that after the last service was done, I wanted to cancel my contract. Apparently it was NOT done... Trying to call customer service is a joke! No matter what number I called (and there were 4), I was put on "eternal hold." I wanted to see how long it would take for them to answer, one number I was on hold for 35 minutes! Another one for only 28 minutes... Good thing I have a speaker on my phone, I was able to get some housework done while I was waiting! I gave up after the last number was called and I got the SAME "elevator music!" Very annoying music to say the least! I wish I had never signed up with this company that is supposed to be "The BEST!" "Buyer Beware!"

This company's review process is fraudulent and they make decisions not based on the real issue but to avoid paying for repairs. Our washer was making a noise and we called for inspection. The technician's recommendations to us was that the problem was due to normal wear and tear. AHS tells us it is due to overload based on the technician's recommendation. They indicated that they don't have anything in writing and they only collect verbal recommendations from technicians. How can I as a consumer trust that AHS does not change the diagnosis to their benefit so they don't have to pay. Do not sign up with this company. When you call, it takes 45 min to an hour before anyone answers the call. Their service is terrible. I do not recommend this company to anyone.

I had a clog in my plumbing line and as a result all bathrooms were backed up. I called numerous times and clarified I needed this done ASAP as I have a small child in home and nowhere else to go. Days passed and hours spent on the phone with customer service agents that have no customer service skills. There is an absurd disconnect with the overseas representatives and it should be addressed.

I submitted a claim with American Home Shield for a dishwasher that wasn’t receiving electricity. Then the contractor called me to make an appointment within 48 hours. They could have come out within a day or two, but I had family in town, so I pushed the service appointment back and I was able to schedule it for a week later.

I called American Home Shield when my furnace quit working and the lady was easy and nice as could be. The contractor also came out the same day and was able to fix it because it was a part they had on the truck. I called the following week and gave them my deductible. Everything was pleasant and easy-peasy and that was why I kept them as my home insurance company. They were good to work with. They've always been top-notch so far, for me.

About a week and a half ago, there was an issue with the garbage disposal. I filed a claim online with American Home Shield and it was easy. It was easier and faster online than over the phone. The contractors that they sent came in and they were okay.

My American Home Shield warranty is super valuable and I wouldn't go a day without it. Once, my doorbell wasn't working. I electronically filed a claim with them and their website was user-friendly, straight to the point, and easy to navigate. The claim happened during the holidays so there was lapse but by December 27th, the repair company, SouthWinds Electric, LLC, called me right back. The contractor came and we talked about the issue and we went through the steps. He was efficient, explained everything to me and fixed the issue. Now, the doorbell is ringing. American Home Shield is definitely worth the money.

I've used American Home Shield several times and I would recommend them. I have not had a problem with any of the work that their contractors have done, although they did have to come back and do something else. But that was a planned move so I don't have a problem with them. When we thought there was a leak from a pipe in our utility room, we called American Home Shield and the reps on the phone were excellent. About four days later, the contractor was able to come out. Before then, the leak continued but it was not a major one and we were able to take care of that until the plumber got here. Plus when I had called American Home Shield, I was able to get the name and the telephone number of the agency that was supposed to come out. So if it had been a bigger issue, I could have called in and asked that they come quickly. It was done professionally and quickly.

If I have something broken in my home, I call American Home Shield. They will assign some company and then I will call that company and make an appointment. They'll come to do the service then finish the job. The contractors they send are good, professional, and caring. Recently, I did two things. One was the heating duct and another was with Northwest Sundance which was a pump in the crawlspace that was not working properly. It caused water in there so that was the problem. After I repaired the crawlspace, they came in again to check the work and they found the pump needed to change a new one, so they got it done for me. I’m very happy with Northwest Sundance Service because they reached out to me a couple of times and also did a very great job. I’m also satisfied with what AHS has been doing. I tried to recommend them to my relative but AHS doesn’t serve in my relative's place.

We had a noticeable sudden drop in water pressure throughout the house. Our shower was barely even kicking up to start. We had a previous issue earlier in the year and American Home Shield had offered us a voucher for one free visit claim deal, so I called in in order to do it to make sure that they were able to utilize that voucher. The reps were wonderful. Tazewell Plumbing called me within 24 hours, and then they came out very quickly. There were multiple lines that clogged up over time so the tech went in and just cleared some of those out. And then there was something in relation to the actual shower head that we had looked at and worked on, and something regarding the plumbing and the tech got that to work. He fixed the issue on the spot. Also, there was a bypass valve related to our water softener that wasn’t fully engaged that he tweaked.

The toilet was stuck up, so I submitted a claim to American Home Shield over the phone. It took a little while for them to send out a tech but it was over the Christmas holiday. I did it on a Sunday, and they said they would have somebody that'd go on the 28th. And then the company called because they had some type of emergency so they need to reschedule it. Nevertheless, the interaction with the contractor was amazing. He was very professional, courteous, enthusiastic, and he called me to let me know that he was about 10 to 15 minutes out and when to expect him.

My oil furnace wasn’t working and we didn’t have any running heat. Every time it goes out, we have no heat this winter. When I submit my claims to American Home Shield, I’ve been doing it online now. I found that doing it online was more efficient. Completion of the claim takes a couple of days when I submit it online. I filed claims over the phone in the beginning, but it takes longer. Their customer service rep seemed really confused and it takes them a long time to get things done. When I do it online, I just click a couple of buttons, then I get texts and emails right away saying things are getting done. AMD Mechanical Contractors came out and our interactions were really professional. They showed up on time when they said they were going to. They came to my house and they’ve been out three times. They’ve always been professional and clean. They did the work, explained what they were doing and they seemed to be thorough.

I recently filed a claim to American Home Shield for a leaky faucet on the outside of the house. I did it on my mobile device and it was relatively easy to do. But an error occurred after I submitted all the information. At the same time, I got a text message that Pipe Doctor was assigned to me and will be scheduling a call with me soon. It was a conflicting message of the system as it said there was a failure but it seemed to work and that someone called us eventually.

I filed a claim with AHS for a toilet leak and their reps handled it timely and efficiently. The contractor was a nice guy. He showed up on time, fixed the leak in about an hour and it was a done deal. I would recommend AHS. They are timely with their repairs and professional.