American Home Shield Reviews

We had a problem with the pool heater and American Home Shield sent out a company in the month of January. They said that it was some bad electrical contact and they did a quick repair. About a week and a half later, it stopped working. So, we called back and they sent the company back out again. It took a while for the company to get out there. They finally came out on the 24th of March and they mentioned at that time that they were going to order a part and try to repair it. Then they said, after about a month, that they could not get the part. The part wasn’t available, that that probably won’t take care of the problem, and that they were gonna request that the unit be replaced.

When I initially submitted the claim online, the website had some problems loading. It was a technical issue but once it loaded, it was fine. But I had to call them because the company that was supposed to come out wasn't responding. So they switched the claim to another company and once I got Upland assigned to it, they made the appointment right away. I had a leak and they fixed the problem. It was great. It was very professional.

I submitted a claim to American Home Shield through the app on my laptop and they said the company would call me within 48 hours. It was near the end or past that and I looked up online and found the phone number. I called the contractor and he happened to be in my area. He said he would come right out. He came within an hour, and he and a worker climbed on the roof, did their thing and fixed it up. They were great and the guy was nice. He said that the system is intact and looks good. It just needed Freon and he had to put 4 pounds of refrigerant in the cooling system. I had to pay him 200 bucks with some change. He said that American Home Shield didn't cover it. They only cover the first $10 of the pound and it was expensive. But it cooled the house down and worked perfectly.

We've been with American Home Shield for 10 years and this is the first time I've ever used it. We had a leak in the refrigerator, and it was getting into our hardwood floors. We called it in and we had to wait three days for Gilmore's Home Solutions to get here, but it was the holiday weekend. The gentleman that came out was very good. He made the fix right away and he did a great job. We were very satisfied even though we have a little bit of damage on our hardwood floors from the leak. Another thing I'm disappointed with is the monthly dues keep going up and up and up. My girlfriend told me that she uses one that is half the price. Because I've only used American Home Shield once out of 10 years, I hate to pay that high price, but for right now, we're going to stick with them. I'd never give up having insurance, but it's still a little concerning with the price going up all the time.

My AC wasn’t cooling and the circuit breaker kept on clicking every time I put my AC on. So, the contractor cleaned it out because it was backed up with dirt. It started working and didn’t freeze up. I got American Home Shield when I first purchased the house back in October and I'm a first-time homeowner, so I didn’t know how to deal with all of that. It was quick and easy. It didn’t even take more than 10 minutes. Plus, the contractor was easygoing and nice.

American Home Shield got Multiple Services to come out for an AC issue, and they fixed it. Submitting the claim online has been easier. I sat on hold for over 45 minutes because I wanted to request them. I didn't want to get a random company because the last company that they had come out was full of BS and tried to get us to buy extra things that we didn't need. Multiple Services is a more honest company. AHS needs to check out the people that they use or their services as far as lawsuits. But the home warranty is very good.

Grade A Plumbing fixed the two plumbing issues I had. I submitted the claim right from American Home Shield's website. We've had American Home Shield for over a year and that's how I most likely have done most of my claims. I loved them. They were awesome. The guys got here early. They were quick, honest and they knew what they were doing. They went to get the part, came back, and fixed everything.

The pump stopped working on our filter for our swimming pool. Stewart Enterprises was very receptive came out very quickly. They replaced the pump and were great to work with. We appreciate that it’s easy to go and put things online and take care of it that way. We’ve been pretty happy with American Home Shield and had good situations with them. We were out of the way from Nashville, so getting people out there and quickly is a good thing.

My air conditioning stopped working and I called AHS. I got the automated service and it went very well. They sent a technician a couple of days later. It was fast and very reliable. Everything has been functioning well and normally. That was the first time I used AHS and I was very happy.

I filed a claim to repair my refrigerator in March 2020, AHS sent one vendor and told me he could not do anything because the refrigerator was bolted to the ground which was not true, the second vendor came two weeks later and told me I needed a part which he ordered, it took the past two months to arrive, in the middle of a pandemic, my refrigerator was not working, lost all of my food and had to wait an hour on the phone to get customer service!!

AC went out on 4/15/2020, company contracted by AHS responded on 4/19/20. After troubleshooting Fast Response found that our compressor was bad. Also while troubleshooting the tech broke a part that connects to the breaker. Which we found out would require an electrician to come out and repair. The compressor had to be ordered but was not ordered until 4/22/2020. Nothing that has to be ordered is expedited per the Rep so it took until 6/2/2020 for the compressor to come in, but it was not until we called Fast Response that we found out that it was in so that we could schedule for it to be installed.

BEWARE!!!! We have been using American Home Shield for years. Terrible Customer service. Cannot reach this company. AC system broke. Contractor is having us wait 4 days for a service call in 90+degree climate. Interior of our home is now 83 degrees. Our MAIN concern is our dogs health. Left 2 messages for the service contractor...NO return call. We have been trying to contact American Home Shield since 11:00 am...it is now 5:30PM...still unable to reach them. DO NOT SIGN UP WITH THIS COMPANY. We have received similar treatment for years. Just sorry that we tolerated this terrible treatment for so many years.

AC unit went out overnight. After trying a couple of things, nothing worked. 92 degrees today, I set up a work order this morning at 10:19, called back at 12:14 for an update on service call, no update. Saying it takes 24-48hrs. It does not take that long to call someone. I can call someone right now and get them out here but I would be charged. Why get charged if I have my warranty company. So when I called, I was on the call for 50mins before someone picked up. Here it is 4:48pm, still not call for repair, I have a retired military senior that lives in my household along with 4 animals and myself. My thermostat is reading 85 degrees in my home. Needless to say, after the repair from anyone, I will be cancelling. I would not suggest this company to NO ONE. I'll be leaving reviews everywhere for everyone to see.

Worst possible company and customer service. Minimum 1 hour (consistently) waiting to get hold of a customer service representative. Took 40 days to reach a diagnosis on the fridge. The contractor specifically told me that he would recommend replacing it. But when that diagnosis reached them, the diagnosis changed to "we are not able to fix, go to another company".

Had an issue with my A/C unit, service tech came after 3 days of the initial call in very hot weather. Once the diagnosis was given, most of the parts were not covered (only $200 worth) when the minimum was over $2,000. After several years paying a fee I canceled the service and on top of that they have a cancellation fee!! Did I forget to mention that I had to call over 20 TIMES (not a typo) to get them to answer the most basic questions? Fixed the AC situation with another company after 12 days of terrible service with American Home Shield. Save your time and energy (as well as cash)!

My mother and my uncle have AHS and recommended them. Their claims process was outstanding. I made the phone call and AHS took the payment information. The next day, I got a phone call from the plumber. We set up a time for him to come out and was there at that time. Then he followed up and took care of it. I never had to do anything other than to reply to a survey. He was quick, courteous, outstanding, and on point. The process was simple from the time when he first came out, looked at it, knew what the issue was, explained it, and then set up a time around my schedule, which was very busy. He didn't waste a lot of my time, which impressed me. He knew exactly what the issue was and made himself flexible around my schedule when he came back to make the repairs. I appreciated that.

Updated on 06/27/2020: I would like to share my experience with American Home Shield again. At the time of taking contract, I was informed that I can cancel the service anytime without any cost. Now, that I had very bad experience with AHS, I decided to cancel the service and another bummer came from Cancellation department. Alex from Cancellation department mentioned that I have to pay cancellation fees and when I informed her that I was not informed about any cancellation fees, her response was Sales team do not know about cancellation charges. So, seems like this company is running very unprofessionally where Sales team do not know how other department in the company running.

My air conditioner was not properly cooling. I submitted my claim to American Home Shield and had a bit of a problem getting it into their database. I can go online but it's somewhat difficult for me. I’m a Realtor and it gets confused with my personal and my other ones. Apart from that issue, submitting my claim was easy and it was quickly handled. AHS's contractor, Outlaws Heating & Air, came to fix my problem. While I've had some vendors through AHS that I'm glad I don't have anymore, Outlaws has worked for me in the past and the tech who came for them was very professional and courteous. I met him at the door and stepped away. He was good a social distancing too which was pleasing. He looked at what he needed to look at and got the job done. Afterward, he was gone.

I went on my phone when I submitted the claim to American Home Shield and said that the icemaker wasn’t working. They charged me my deductible and then, they sent me an email or a text telling me the person who was gonna come to my home. They told me within a day to expect the contractor between this date and this time. The guy came to the house and he was good. He was efficient, very friendly and followed all the COVID-19 protocols with the mask and gloves. He identified the problem and he needed to order a part. He told me what it was and he ordered it. Then when he got it, he called and said that he was gonna come back and put it in, and he did. Since then, the icemaker is working fine. I’ve had other experiences with AHS that were not so good but this one was good.

Extreme came out to look at our air conditioning. The technician happened to be in the area and it took less than an hour after submitting the claim for him to come out.

A’s Appliance Repair was fantastic. They did an awesome job. They were very professional and very courteous as well. We were having issues on our refrigerator. The seal around the door was messed up. It was torn on the bottom, and then the little flap where the ice travels to was also not flapping correctly. And then we were having ice that was forming inside under one of the drawers in the freezer. One of the two beams was clogged up so they had to kinda blow that out. All the issues were resolved. Our experience with American Home Shield has been fantastic. Every time we’ve reached out to them, right away, they’ll have someone call us, and the issues have always been taken care of. I’m glad we got it and that we were told about because it’s really helped us a lot from saving money as well.

I submitted a claim through AHS's portal when my dryer wasn't drying. The contractor who came was in and out in less than 45 minutes. I was very happy with AHS.

Big Kountry Appliance Repair came out to repair our dryer and it was easy submitting a claim. I’ve been with American Home Shield for 10 years and I like the ease of it although the contractors seem to be more of small businesses than big companies.

My kitchen sink and my bathroom sink were leaking. American Home Shield sent a guy from Mr. Rooter out and he did the bathroom. But I have a lifetime warranty on my kitchen. So they had to get the part and then they came back and completed it. The guy was nice and very professional. He was new and he brought somebody else with him when he came back to make sure he did it right.

I had bubbling in my toilet and there was water coming in the basement back up. The claim submission with American Home Shield was difficult 'cause I waited forever on the line 'till somebody answered. They didn't answer right away 'cause they were dealing with everyone. Sometimes it has taken 35 to 40 minutes before one to answer. Then their reps were a little difficult to understand. I had to repeat myself several times 'cause sometimes I'd get hoarse. I also told them to put my cell number instead of the home number but they always put the home number. They still didn't transfer it out.

Our air conditioning was not working. I called American Home Shield and they referred me to Steinmetz. It’s not the first time we’ve had them and they did as good a job as they could. My issue is that we have an old air conditioning furnace, and I’m disappointed that the American Home Shield, in this day and age, would postpone replacing to the point of danger. It’s getting to the point that parts are not available. We have to wait longer because they have to order parts. I’m afraid we’re gonna have a fire, we’re gonna have damage, we’re gonna be gone, the air conditioner will go out, and then food will spoil. I’m really concerned about that. There needs to be some sort of a stricter guideline on making certain that there’s safety involved. We’ve paid into this system for years. I was worried last night. I felt it was extremely hot in here. I first checked the thermostat. It was 80 and it was set at anywhere from 75 to 78.

I put in three claims: the furnace, the hot water heater, and the stove. I usually call for my claims. Once I speak to somebody with my claims, they’re always prompt. The guy came and checked my furnace first, but he had to order some parts for that. We’re squared away with that. But then, this other guy came out to check my hot water heater but he couldn’t find anything wrong with it. He said I had an electrical problem. So, I put in another claim for the electrical, but they couldn’t find anybody in my network. So, they gave me a contract to find somebody to get that job done. I found somebody and I just talked with him today. He has to get a permit to do what he has to do.

The man from Astro Appliance was exceptionally knowledgeable. I have three refrigerators. One of them was freezing and creating a sheet of ice that would stop the function of the freezer. So, the man came and diagnosed it right away quickly that he needs to first remove the ice. And then after that, he proceeded to clear the passageway that was causing the problem. He solved it within 45 minutes, and everything worked fine. He was very good.

We've been with AHS for 10 years and I like the security of knowing that if we have a major problem, they're there. We had a water heater go a couple of years ago and there was, what I thought, was a pretty large portion of expenses to us, but for the most part, it's worked. But they had to come out and fix our dishwasher a couple of times and they never performed well, and our microwave too. So, we just went to buy new appliances. It has its value but at the same time, it doesn’t necessarily do exactly as they advertise.

I have rental properties and I have my home. This one is my second home. I have home warranties on all of them. When I buy a property, I usually buy a home warranty. This is my first time dealing with Home Shield and I like them. It was very easy making a claim and I like that too. I put one online for an AC unit. The Right Guys HVAC and Plumbing was my designated vendor. I requested the service late yesterday and the next day, they were there and they solved the problem. I felt good about the vendor. Their tech did a very good job doing the testing. My air conditioning was low in gas so he stayed there until he put the pressure up and the air conditioning was running as it’s supposed to be. Everything was fine.

I went online, did the service call and American Home Shield arranged the rest. The website was easy to use and I was given a 24 hour timeframe. When Appliance Home Solutions came out, they repaired the icemaker on our fridge. The previous time that we had put in a claim for it, they didn’t do the correct water valve, so it was blocking the icemaker from producing ice and they had to replace it. They were great and the unit has been perfect since, which makes life much easier. All in all, American Home Shield has been a wonderful experience and we have never regretted buying the contract. We were thoroughly pleased with it.

I couldn’t get the door to go down. It worked one minute, and the next minute, I went to go put my car up, and couldn’t get in my garage. It would only go up so far and then it would go down, and it was weird. So, I had to have help. I called a claim in to American Home Shield and spoke to a rep who said that they had set it up and I would get a phone call. Magic City Door was out within a day. They were great and everything’s been fine. The spring of my door broke within three days after they were out, and the spring was not covered. I called them and said, “I have a problem. Can y’all come back out?” When they came out, they said it was not covered by my warranty, which is fine. They were very nice and helped me get things taken care of where I could use the door again.

The washing machine was unrepairable according to the BJ Appliance. We had to put in a claim for replacement with AHS. I had bought the new washer and AHS was supposed to reimburse me up to $648 for a new one, and I have not received that yet. It's been more than 10 days. The technician did the right thing with the washer but we've had issues with him on our dishwasher. American Home Shield had to get somebody else out here to look at it. And that was kind of unacceptable. Also it is hard to get to talk to somebody at AHS. There's always a very, very long wait.

I’m okay with Home Shield's service. United Air Temp came out on time and fixed the issue.

My gate motor went out and the door was not opening. I opened a claim with Home Shield and Cactus Garage Doors came out. He was very professional and courteous. He even gave me all kinds of recommendations. He told me, “You could do it now, or I could probably come back out in two weeks.” I would highly recommend him. It was great.

The water was consistently running in our shower and there was no way you could shut it off. It was late Sunday night and I had to wait until the next morning. I just had to eat the cost of a water bill because I didn't wanna pay for an emergency. I got up early and made the call, and they were immediately out there, which was wonderful. I am so pleased with American Home Shield over the company that I had. They were 500% better than the other company I had.

I called American Home Shield for a claim and went through their automatic prompt system. Their system works and it said that Neighborhood Plumber & Rooter would be calling me. The tech who came provided excellent service for my toilet. So far, the toilet has been fine.

The water heater started leaking in the tank, and the carpet down the hallway got flooded. I called to submit the claim for it and I waited an hour on hold. The rep, nevertheless, was good. While the contractor from JQ Air & Electric was quick to get it installed, it took a while for them to send the request in to American Home Shield and for them to approve it. The approval took a couple of days, and we had no hot water for about five days -- that was something that could have been improved. But, other than that, it was good.

I've had American Home Shield for two years now and it works. For a claim I had where they sent out Hopwood Electric, that went fine. They had to repair a breaker in an electrical panel. Every time I plug something in on my outside outlets, it wouldn’t work. My outside outlet had failed me several times and I finally decided to call my home warranty. The technician was fine and he did a good job. He repaired the issue then when he came and everything is working fine. I had other claims before this too and American Home Shield took care of them.

I did a claim to American Home Shield on our AC unit. Somebody called me right away within the day. The unit's already fixed. RR HVAC came out and they’re very good. They were on time and professional. I am happy with them.

There were several items on the repair request we have for AHS. There were three faucets that were dripping and those had been repaired satisfactorily. But the first, biggest and the most important job is we had no hot water. It is still not replaced and that’s the thing I’m unhappy about. I've had terrible communication problem. I waited on hold for a total of an hour and a half one day and never got through. And then when I finally got through on another call on a Monday they didn’t have any information for me yet even though the repair guy was here on Friday. They claimed they didn’t have it from the plumber yet even though I know it was sent electronically.

I love Care Appliance Repair. They were awesome. My washer was broken. American Home Shield had sent a different guy and he said he changed something and he just left. I called them back, but he didn't come. I called to complain with Home Shield, but they didn't take my complaint. But then I didn't want him back because I felt threatened by him, so I was glad he didn't come back.

I had two problems. My bathroom was leaking down in my kitchen and then the second is my sump pump. It’s easy to file a claim with American Home Shield and they replaced the sump pump. But my ceiling in my kitchen is still leaking. The guy from A & S Plumbing said he didn't see anything wrong. He told us to put a seal around our tub and we've done that but there is still leaking. We were gonna try to put more seal around it but I don't think that’s the problem and he’s already been out there twice. But I don't have a problem with A & S. I may need a second opinion but I don't wanna keep on having to pay a deductible for the same problem either.

When I filed a claim with AHS, I got an email notification and a phone number. I was told the contractor was gonna call. They called and set the schedule up. Everything was handled very professionally. The freezer stopped working and within a few days, the refrigerator stopped. The contractor got the job done and everything was excellent, professional, and timely. They were efficient and quick.

We had no power on some outlets. I requested for service online and a technician came out in only a couple of days. His name was Joe from City First Electric and he was very professional, very helpful, and I'm very satisfied with his work. Home Shield is helpful when we have issues with appliances and anything around the house. The $75 per service seems reasonable. The monthly payment of 90 something dollars a month seems reasonable. We’ve used them a lot. However, there was this one time when our dishwasher was not working, and we had service for four to five times with Home Shield, and with two different vendors, but they couldn’t figure it out.

When I received the flyer, my neighbors and other people keep telling me that when they purchased their home first, being that I live by myself, a home warranty is something good to have. They have used American Home Shield in the past and that had reliable service. Ace Heating & Cooling came out recently for my claim. They looked at the unit, diagnosed exactly what was the issue, resolved it in less than 30 minutes, and were on their way. They were very efficient.

I have a three-part refrigerator and the bottom part which is a freezer had ice building up in it. The ice maker was also not working correctly and wasn't making as many ice cubes. Submitting a claim for its repair online to American Home Shield was easy. AHS made it so much easier by having everything set up online. I just put my request in and within a couple of days I heard from one of their contractors called GE Appliances. When their tech came over, he told me that there was a gap in the seal that was carving. He got rid of the ice and sealed the seal tight. Now I don't have any problems with my refrigerator. My ice maker is working well and there is no ice forming in my freezer anymore.

We called American Home Shield when our pump stopped working and they acted and got us the information for the vendor quickly. I received an email or a text confirmation saying that we should be contacted within 24 hours of the submission, but we were able to get in touch with the vendor within the 24 hours. It was quick and it went well. Cool Pools came out, diagnosed the problem, let us know what was going on, and kept us informed. They did a good job.

We had a leak in one of our pipes, and a guy from Yamaz Plumbing came and fixed it expertly. He comes to the house. He’s usually the person that American Home Shield assigns to us. The house is old, so we have plumbing issues here and there, and he patched it up nicely and it was very quick. He was really good at communicating with us, which we really appreciate with our handymen. It was an awesome experience as always, and I love American Home Shield. We wouldn’t be able to live without it.

Georgia Boy Electric came. Because of the virus everything was a little behind. The tech couldn’t tell what the issue was because my stove was so old. I had to have it replaced. It didn’t take long once we got it settled. I paid more than what they gave me for the stove, but the stove was old. I just wasn’t happy that it wasn’t at 36-inch. My old stove was a 36-inch, and I had to get a 30-inch one. So now, I got a gap that I have to fix. Another thing I didn’t really like on the new one is it doesn’t have a cover. My old stove has a griddle but it had a cover. Also, this stove doesn’t change to five eyes. It just stays four with the griddle. My old stove had five eyes. But other than that, the new stove is good.

I had a code that the dishwasher was leaking. I went online, put the claim in and it was taken care of. The tech looked over things and he saw a big leak. He assessed that the leak was being caused by the stuff around the door and he ordered a part. When the part came in, I notified them, and they sent out another man to install it. The man told me that there was no leak around the door. It was something else. He fixed it and it was fine. Then I noted that I was getting a leak in another portion underneath the sink and he came back out. He said when he pulled the dishwasher out to do something, it loosened the connection from where the water comes into the dishwasher. So he tightened that. I checked it and there was no water. So he fixed it and they’ve done their job.

Submitting this claim was pretty straightforward and Changing Winds Heating & A/C came out. They reported that something that would align to a piece of the equipment had lost its O-ring and the condenser didn’t start. It shorted out the capacitor and the Freon leaked out. The tech fixed those issues and made sure that the condenser would start. He also refilled the unit with Freon, which costs me about $420. I didn’t realize Freon was that expensive. But the unit seems to be working now.

Everything went smoothly with my AC claim. Watters Heat and Air is the best person to work with. They were quick and thoughtful. They get things done. They get things ordered quickly. Everything went off without a hitch. I'm very appreciative of how American Home Shield runs their business. I'm a Realtor and I sell them all the time. I used to only work with Old Republic until they screwed over parts for 30 days so I told them they'd never get my business again.

I’m good with AHS for my warranty. I submit claims to them both online and on the phone, but going online is easier. Steven A. Mills Plumbing came to fix a garbage disposal. It took two days for them to come out.

Over the many years that we've had AHS, they've been good. We always call when putting in a request and they normally answer in a relatively timely manner. The "We are all hearing of COVID, so we can't get to you" recording on their message machine needs to go away though. Overall, it's a good service. Recently, they sent Affordable Heat and Air and they were excellent. The service call was very quick and the young man was extremely polite and seemed to know what he was doing. We just bought a new home and we had a choice of any number of plans and we went with AHS.

As soon as something happens, online is usually the easiest way I can submit requests and when the air conditioning wasn’t cooling, United Air Temp came and checked it out. There was a part that needed to be replaced and they had to order it. A couple of days later, they got it and replaced it. It took less than a week total and everything's fine now. The replacement claims could be a little easier though. I've had a couple ones that I still haven't finished the process of. There was something broken, I bought it on my own, and now, I've got to submit a claim.

The AHS reps who handled my claim for my air conditioning unit were great. In a little over a week, one of AHS's contractors called Victory Heating and Cooling came to my home. They were backed up. Plus, they came when the riots were going on and they wanted to make sure everybody was safe. The AC unit has been working well since then.

I can get a hold of American Home Shield when I have a claim and they send out a work person here to my home. But I would be waiting 45 minutes for a call to be answered. I just wish they would answer the phone sooner. I have an issue that has been going on for a while. The icemaker does not stop making ice and I reported it about two weeks ago. But there’s another problem and it hasn’t been resolved. Plus I don’t want anybody in my home because I’m an elderly person and I didn’t wanna be exposed to coronavirus.

We submitted the claim online and doing it that way was great. But when we tried to reach somebody, sometimes it took a of couple hours on the phone. My wife just put it in speaker and did her chores or whatever. And then, she might call at 9 o'clock and answer at 11:00. But she just put it on speaker so she can hear if somebody picked it up on the phone. But to reach somebody over the phone is really hard. Home Shield should make phone call system more reachable. But even with everything, like especially the one where somebody comes, like the plumber or somebody else, they were precise, and said what time he would come and follow up. That was very good.

AHS provides and tells me what’s wrong. Everyone is friendly. They do the job, correct the issue, and move on. The contractors have been good, which is why I call and use them. Eric did a good job. He put in some Freon and was on his way. Everything works fine now.

This was the first time I ever used my home insurance and I'm still confused on what's even covered. I really don't even know that type of stuff. I have a lot of other issues and things I need to get fixed, but I don't even know what's covered. When I got the insurance, I paid an extra for a swimming pool. But then I was talking to my neighbor and he said that most homeowners insurance doesn't cover swimming pools. I'm confused if I should even bother with that.

Summer last year, we had an issue with the air conditioner and AHS sent somebody here. They changed the compressor and then I paid them for coming. Then they said that I didn't have coolant. So they put the Freon in which cost me around $450. This summer, we turned the air conditioner on and it worked for two days and then again, it was not cooling. I called AHS again and they sent Fast Response. The guy said I have a leak on a basement. He fixed the leak. He changed the old piece and put a new piece. I had to put Freon again so that was another $450. I don’t think that’s fair because I already paid for the Freon last year, and now, I have to pay again because the person that was sent here last year never checked if I had a leak or not.

I've had American Home Shield for several years and they've been pretty good. I just renewed it a month ago because I didn't wanna buy new appliances. $100 was a lot better than 1,000. I had a guy from PDX Appliance Repairs show up and he did what he was supposed to do, and left. I submitted the claim for it online and everything was easy.

American Home Shield sent Keyliam & Sons, and everything went fine. It was for a shower drain that was clogged. The tech was on time, professional, and he corrected the issue quickly. He snaked it and it was a done deal. I've also had a couple of pool claims and then some plumbing claims with AHS. The plumbing is usually not an issue but I've had a bit of an issue with other claims. Still, AHS is a lot better than my previous home warranty.

I have had the warranty for a few years. Used it a year ago for a plumbing problem. Took them 10 days to get someone here. The technician did fix the leak when he finally got here. On April 19th of this year, I placed a service call for my refrigerator, which had quit working. They scheduled Sears to come out on May 14th. When I complained about the service date being so far out, the representative told me that was the best I was going to get so I needed to keep that. When Sears came out, they needed to get a part. They ordered the part which came two days later. However, they couldn't get back here until June 2nd to finally fix the refrigerator. I had to purchase a new refrigerator because I couldn't go that long without a working refrigerator. If you are going to pay for service, you should get the service when you need it.

Not worth it - AHS declined almost every claim. I used AHS products for 2 years since owning my rental property in NV. Claims process is horribly painful and long. Lack of action caused me more damage because of leaking shower head. Managers are powerless.

Over one hour hold times for customer service? Yup. Cancelled service appts at the last minute. 6 week wait for rescheduled service call? Really? Unable to reach an actual person for help. Save yourself the frustration and just set aside some cash for repairs and avoid these “insurance” scams. Still on hold for over an hour now, no human contact.

DO NOT DO NOT DO NOT WASTE YOUR MONEY. Lord knows I’m glad the seller of my home paid for this. They charge for every time they send someone out and most of the time there’s a loophole which causes whatever you’re calling for to not be covered. Plus you’ll never be able to get someone on the line to speak with you anyway. WORD OF ADVICE! 1. If you’re buying an existing home expect to make repairs that inspections can’t find. 2. Whether you’re buying new or new to you do what your grandpa did and HAVE AN EMERGENCY FUND! This company will paint a pretty picture but it’s cheaper just to pay for it out of your own money. Yes it costs you more to pay these ????’s. They are the only ones who benefit from this relationship. If you don’t have an emergency fund then DO NOT BUY A HOUSE!

I have been with this company for a few years now and this year has been the worst. After my contract is over I will be leaving this company. It is very hard to get a hold of a representative. I waited 30 minutes then was hung up on. I've had different reasons to call. There was an issue with billing and another time I needed service done. Both times it took me over 30 minutes to reach someone. Both times I was hung up on after waiting 30 minuets and had to call back & wait another 30 minutes. And calling in is the only way to contact. There is no email to reach anyone or chat. It is ridiculous!!!

Any time we call American Home Shield, it is a nightmare. They need more help, I think. And you could tell the people are reading a script, which I get, but when you ask for a supervisor, you should be able to talk to a supervisor. I had a pool heater issue and they said it was a button. I said it wasn't, it wasn't heating. I called American Home Shield multiple times and they kept saying it was electrical, but it wasn't. I don’t even know where they came up with electrical. And I would call and be on hold for two hours. Finally, I said I needed a supervisor to lay things up on me. They sent somebody else out and they fixed it. But now they’re telling me there’s an upcharge to replace the heater. I don’t understand why I’m having to pay a deductible, a monthly fee, and now they’re telling me they’re gonna charge me an extra $300 to put in my pool heater.

I am a new customer and filed a claim regarding my microwave, Requesting service was easy through the web site and the the technician and service was prompt. However the problem started after that. The technician said that the microwave is irrepairable and needs replacement. He said that this information was provided to American Home Shield who would contact me. However there has been no email or any communication from American Home shield regarding this. I logged into my account and the claim status says it is complete. There is no way we can send any email or contact customer service to check status online. Telephone number provided but I waited on phone 3 times, 45 min each time to be disconnected in the end.

DeMond Electric fixed some sockets for me. Submitting a claim to American Home Shield is easy as long as I get someone that speaks English well. I typically call it in. I have the reps put a note not to send the contractors that I don’t like back to my house. I've had a few where the experience was a bit unpleasant but for the most part, they do good. People are making adjustments because of the COVID-19 impact. So, people are transitioning to work from home. So, I understand that that's making the wait time a little bit longer but I like that the contractors no longer handle money.

We have a security system and we have the camera on the front doorbell. But over time, we could not hear our doorbell. My husband wanted to put in a new doorbell on the inside of the home. My husband knows some electrical stuff and so when he was trying to connect the new doorbell and putting the wires together and we were testing it, it would no longer work. He felt better to have a professional come out because he doesn't know about the transmitters. We called AHS and advised the representative that we needed an electrician to come out. They contacted the electrician, the company, who contacted us to make the appointment.

Greenway did a great job. The guy who came out was an experienced person. He came on time like the way he told me. He called me and told me he was on the way and he'd be here in 10 minutes. The AC was not cooling properly. He worked on it and it's working now. I did the claim to American Home Shield over the phone. I spoke to a very nice person. I've got AHS since 2016. The previous owner forwarded the contract to me. I do have another house also that I associated with AHS, and another condominium in Nashville also. We got four accounts with them right now.

A friend recommended American Home Shield to me. That friend has had no problems with them. Plus, based on word-of-mouth, the service AHS provides is good. I went with them and so far, I've been pleased with the service. Each time we call, AHS would respond to the issues and complaints I have. Most recently, their contractor All Appliance Parts came for my appliance issues. The tech did a great job. He fixed my stove with no problem. They had to replace my microwave so I bought one and AHS reimbursed me for that purchase. I am satisfied with their service.

Our recent claim experience with AHS was outstanding. The contractors were prompt and very knowledgeable. This was my second warranty claim through Island Breeze, so I’m familiar with their company. The website of AHS is very user-friendly. It's also clearly identified where the submission button is and how to submit a claim. It is very informative. It was very easy for me. As soon as I submitted the claim, within about five minutes, I received a phone call. So, it was very prompt. My experience was great.

The contractor was scheduled for the second day, but we were not available. They scheduled for the third day instead. We had a cooling issue and leakage. They fixed the leakage, but a specific room is still not getting cold enough.

American Home Shield has been great so far. I went online to make a request and the platform was very easy to use. It said that they would call me or I would get some sort of notification from the technician when they would come in. Considering Covid, I assumed that it might be a while, but it was actually a few days. Realty Rekey came out to rekey my doors and it was good. They were very friendly. The guy came in by himself, and he was very professional. He asked me what doors I wanted to change the locks on. I showed him all the locks and he was very quick and finished it all.

The freezer at the bottom and the top part of my GE refrigerator kept flipping temperature like the control would not stay or set. It was going from 30 degrees to 54. I’d open the fridge and everything in there was pretty warm as opposed to pretty cold and it was spoiling my food. I called the claim online and I had a response very quickly. I could see in the email who the claim was assigned to and At Bay picked up my first call and scheduled the service guy who came out on the day and within that time that was scheduled. It worked out really well. They had to order parts and the parts came in less than a week. Then they called and scheduled a time for the technician to come back in and install it.

Our AC stopped cooling and it was running when the guy from Temperature Techs came out. I had shut off the unit and it had cooled down. When he turned it on, everything was running, and so he left. I called him back and said, “It’s 90 degrees in here. It’s not working.” So, we left it on. He came out and found out the problem and fixed it up. It was late on a Friday and it was like 5 o’clock and it was really hot out, and he stuck it out and did the job. He had the part with him which was even better. He didn't have to go grab a part anywhere. He was a good guy and he was prompt. Everything is working great now. This was the first time I used American Home Shield and everything went fine.

There was too much stuff that was put in the disposal that shouldn’t be put in and then it was clogged. We called the Home Shield and paid the $75. Then the guy from City Plumbing came and did a good job. He was a very nice and professional gentleman. He sat down and took care of it. We thanked him and then he left. We’ve been very happy about that. We've had Home Shield for about a year. And they sent us a notice that it was gonna be the end of this month and we had to renew. Then my wife made the arrangement so they could collect monthly from the bank.

I submitted the claim to AHS online but the mobile web wasn't great. It wasn't really clear exactly what would happen. It was just like, "Someone's gonna call you." We don't understand what that means. But Piedmont Mechanical came and the claim was fixed.

We had some leaks. Plumb Genius was sent by American Home Shield. The contractor did a good job. I do have one valve that’s a little tight. I might have to call him back for that. He put in a new O-ring and tightened it up. I’m not getting any younger so as my arthritis, so it’s tough to open valves sometimes. I had very good experience with AHS overall. We've been with them for about seven years, and the contractors come out in a timely manner and all the contractors that we've had have been very good.

When I submitted a claim to AHS regarding a plumbing issue, the initial call and repair went fine. However, when the technician put the pipe back together, it was extremely clogged. The same day he left, my kitchen sink was stopped up. So, I called them and he told me that someone would come out and snake the line. But nobody ever came to snake it. When he came, he also told me his machine was too big and that I needed to cut down a two-by-four in my basement where my tub for him to get in.

I had issues with my garage door and my garage door opener. When I would go out of the garage, the door would open initially. But then, when I go to close it, it won't close. Likewise, when I come in, the door would open with the remote. But when I try to close it with the remote, it would not close either. I called in a claim to American Home Shield and went through their automated system. I selected the option to be updated via text message as to when to expect the techs. So, I got regular messages from their contractor Holliday Home Repair LLC.

I called Home Shield a couple weeks ago. Last week, they sent someone out to fix my AC. They told me that the contractor will be out the following day between 10:00 and 12:30, and they did come out around 12:00 and fixed the AC. They were pretty pleasant. I was at work and my daughter told me that they were at the house. So, I drove over there, which took me three minutes. When I got there, they were on the roof of the house and they came down. I explained to them what was going on and they told me that they would take care of it. They went back up there and they fixed the problem, and it’s working perfectly. I even sent them back an email and let them know that it’s working great.

The dishwasher wasn't draining. I called to submit a claim and the next day the rep said that they would call me and let me know the block of time and they did. They came out once and they were fine. the unit worked out really well.

The drain of the drip pan beneath the AC unit clogged up and I needed to clear it. I filed an online claim with AHS and had no problems. I'd like them to lower their prices though.

I went into the garage to put some trash in the large city trash bin and I heard this dripping sound. It had just rained very hard and there was a lot of thunder and lightning the night before. I thought I was having roof problems. I looked up to see if there was a leak coming from the ceiling in the garage and I didn't see anything. Then, I saw the water on the floor and then I saw the water in the pan. There was water dripping out the spout of the water heater. The water was still getting hot though. I called in the claim and the technician came out. The spout in front of the water heater, for some reason, had repositioned to the on position. He just turned the spout to the right and stopped the water. It was a very simple fix and they then closed out the ticket. Now, I'm not seeing any more water.

The process to submit my claim with AHS was very easy. I just called and let them know what was going on with my refrigerator. From that point on, they sent someone out. The contractor was very diligent about their time and was prompt on coming there. He did a great job in fixing it as far as it was very professional. He did it in a timely manner and cleaned up behind himself. He also explained to me exactly what he was gonna do as far as fixing the refrigerator. They did such a great job that I’m gonna utilize them.

Every time, my garbage disposal would start to die out and we would flick the switch for it to come on but it would not come on anymore. I went on American Home Shield’s website to submit the claim. Even though I didn’t have my account number, the website made it easy to find that information for them to find me. I just navigated through very quickly. It was helpful and straightforward. I got a phone call quickly that day from the contractor and they gave me a time and slot when they were coming out. They fixed it as well as the issue I was having with the toilet. The guy was here for 20 minutes and then he was gone. Since then, everything has been working great.

I've been protected with American Home Shield for about eight years and it made good sense to have an insurance. Recently, I had a stopped touch sink. Draingo of Alabama came into my house with the foot protection and face mask. They snaked the drain and were very professional. Now, we're able to use our bathroom sink so we can brush our teeth.

Air Majesty came out. Their tech, Matt, said the AC's outside is not working. The unit is good inside, though. I have to go online or with my phone to make a claim on them again. Matt is a sweet guy. He’s a professional and we’re so happy. I have to complain about American Home Shield, though. If somebody's trying to contact them, the wait is over 45 minutes to an hour before they answer the phone. That one is bad but everything else is perfect. I’m happy with AHS. I saw a lot of advertising online, and felt to switching Sam’s Club into AHS warranty. Sam’s Club is so rude. The people that come the house are not that friendly.

The first floor AC unit and what we thought was the AC unit on the left upstairs wasn’t responding to the thermostat. It turned out that that unit wasn’t coming on at all. It’s just that all of the fans were at the lower end of the level or in the attic above. So, when you hear them you think that that’s the upstairs air conditioning unit. The technician from A & R Complete Service identified that that unit was not coming on. The breaker had been turned off. We turned the breaker on and it came on. He checked out the fan and the motor. Everything seemed okay, so they said we turned it off. We’ve been in here about a month, so maybe someone turned it off when we were doing inspections but we got the air conditioner working.

The garage door wouldn't open and I'm not of strength to even lift the door up, so I couldn't get the car out. The guy from Professional Door Fixers that came out was really good at working what needs working at. It had lots of problems more in the electronic part of it, but they did charge me for tightening the spring. It was out of balance. It works really good now and like it did when it was new.

I had some AC problems a couple of days before I had to call the fire department out because there was some smoke in the air. The fire department deactivated the AC system and they asked me to call my HVAC people. So, I called American Home Shield, and Everyday Heating and Cooling came out. They needed to get some parts. Also, there had to be an electrician called to replace a part that had been broken. So, the electric company came out, and then Everyday came back out, and they finalized the repair after the electrician left.

We had a problem with one of AHS's contractors for our air conditioning issue. The tech came to our place and told us that our filters needed to be changed. He said they were dirty even though my husband changed them every three months. The tech said that during the summertime, we had to change the filters at least once a month. My husband did that and we were still having problems with our air conditioner. So, I put in a complaint and AHS said they were gonna send that person back out. But then he didn't come back. Home Shield should make sure to follow up if a customer has a complaint about something until the customer is satisfied. This year, we ended up redoing our air conditioning claim but the guy AHS sent this time did the job. The tech was very informative and explained what was going on. He told me that I had a floor leak in my unit and let me know what was gonna be AHS's part in the cost.

The drain on my AC was clogged up and Dawson Services came out. When I call American Home Shield, I don't have a problem with getting someone out. Whoever they assign to me always gets in contact to come in and solve the problem that I have, and I've been with American Home Shield for a long time, about 10 years or more.

When I had a pipe leak, the contractor came out, found the leak, got a part to fix it, and it was fixed. I've also had other contractors and they have all resolved my issues. One time, we had an issue with our air upstairs and AHS would have someone come out and say it was fixed, but in the next couple of days, there was still an issue. The contractor had to kinda narrow down what the issue was. But eventually, everything was fixed.

J & K Plumbing came to a plumbing issue outside a wall. The leak is happening so they came. This is the second time because I reopened the ticket. This time, the technician is on time and it was quick response. It's a professional, permanent fix now. They did very clean work and I’m happy this time. But when it comes to the very first, the beginning when the ticket was opened, the technician overlooked and he said that it’s not their issue because it was happening from the other faucets that we attached, the splitters. There's some breakage inside the wall and it was leaking, too, and so was the hose.

I looked in the oven and there were flames, so I turned it off. The coil at the bottom caught on fire and it ate the coil in half. It was late and when I did the claim online, I said that the oven wasn't working and then I put on there that it had caught on fire. Wright Appliance Service & Repair made an appointment, and they came out, just like it normally is. They were on time and courteous, but I must not have explained the issue right because the guy said he didn't know it was the coil. He didn't have a coil and he had to order one for my oven.

There was a water leak in my air conditioning system 'cause the condensation pipe was backing up into my home. I called in a claim to American Home Shield and they set up my appointment with their contractor. They gave me a phone number to call and I called Beaches Air Conditioning and Heating the next day. The tech who came was on time and he was very nice. He found my problem and fixed it. I couldn't be happier. I'm glad I had my AHS warranty. They got my problem solved very easily.

The AC not working and I started to file a claim online but there was more than one thing that I needed to tell American Home Shield. It was not just the AC. We thought that it was the ductwork too because we were not filling the air in two rooms. So I called and it was good dealing with their rep. This happened on a Friday night and they told me that I should hear from them on Saturday. Then they called us after 2:00 PM to tell us that they would send somebody out on Monday ‘cause they didn’t work on the weekend. It was Memorial Day that Monday too but they still came out.

I made a phone call to American Home Shield for an AC problem and their rep was very good. A-US Air Conditioning of Texas came out and everything was excellent. I'm very satisfied. They were here when they said they would be. American Home Shield was very good too and they followed-up. They got this thing done and I appreciate it.

Filing claims with AHS is really easy. Our water pressure was really high and figured that the water pressure regulator had gone out. We talked to our neighbors and they said that it was common for this area to have high water pressure. We also had a leaking toilet in the basement. The contractors were really polite, considerate, and very good at what they do. They always kind of explained what the problem was and what they were gonna need to do to fix it. They were also very good at getting the parts and was efficient at it. We really enjoyed having them fix it. In the fall, AHS had a preseason heating check, but this time, I couldn’t find it under the air conditioner one. It would be nice for it to be a little bit easier to find.

There was a couple of GFCI outlets in our house that were not receiving power. The Aim High Electric technician came out, took a look at a few things and ended up finding that one of the outlets in the master bathroom wasn’t connected properly. It was arching so that ended up being the issue. He had to replace the GFCI outlet in the half bath in the main area of the home because it was exerting too much power and ended up blowing itself out.

In the three years that I've had AHS as my home warranty provider, I like that I don't have to search for anyone. I just put in my claim and their contractor is gonna come. Plus, I know that things are just one set price. Every year, I think of cancelling my policy but then it's just so convenient and the coverage has really helped a lot. My refrigerator got replaced after AHS sent out tons of people to fix it. That was irritating but the warranty has been worth it. More recently, I had a stoppage in my shower sink. AHS's contractor came fast and they fixed it. When I bought my house three years ago, my realtor recommended AHS to me. I have gone back to her and told her to recommend AHS to all of her buyers.

For an appliance issue that we was having, American Home Shield sent out Sears. One guy that came out installed something in the back of the refrigerator then another guy came when the piece was ordered for the ice maker. He put it on. Now, my refrigerator is still freezing. I don’t know what he did. When I push for the ice, it’d give me ice. But when I push for water, it’d still bring ice. I don’t know what’s going on with it. How can I get water out of my refrigerator and off my refrigerator door? What is blocking that? That’s what I wanted to know. And I’m not paying another $75 either.

The customer service after you finally get through is very good. But getting there is frustrating. It's totally unacceptable. I was on hold for almost an hour trying to get to a customer service rep through Home Shield. If you have to talk to somebody, it's at least an hour hold. But once you finally get ahold of somebody, their customer service people care. Sometimes, I get a little upset and excited and have a tendency to raise my voice though I don’t try to. But they're always very polite, very understanding and eager to help. But then, the claim goes to the lowest bidder, and sometimes, you get what you pay for.

The pilot light was not staying on our hot water tank and we had to go out to start the thing every 15 minutes to heat the water. With five people in the house, that was not really a good thing. I went right on the website and submitted the claim. I had a phone call and the ball got rolling right away. The contractor came out and replaced the thermocouple. The hot water tank working great now. I also called AHS for my dishwasher and refrigerator. Both were great. I got great people to work with.

I've been with American Home Shield for 20 years. It's a movie, getting in touch with them, and getting a response. You have to wait almost an hour to get somebody to pick up the phone. And then, when you finally get somebody, it's like the purchaser department doesn't tie in their notes with the customer service. Right now, I've been hit with three different things going on. It's very frustrating for my tenants as well as myself. I hope they do a better job with picking their people and having them regulated as far as their cost to the consumer. That they forward these companies to us. But all they do is they cover what they cover, and then other out-of-pocket things could be escalated to where we don't even get a benefit from being with Home Shield.

My experience with American Home Shield was really good, quick and easy and everything was done. It was easy doing the claim online. The person that came to fix my AC was okay.

Our first time making an order was straightforward and easy. We had two broken toilets and American Home Shield had Rightway Plumbing replace the pipes. The whole process took 15 minutes and so far, everything is going fine.

The AC was leaking water and it needed a part. Rush Heating and Cooling was able to do what they needed to do when they came. They were great and I need them to come back here. My ticket is still open and I still have to get a part because it wasn’t covered through AHS. I’m a little bit upset with AHS because I did not get a book telling what it would cover and what it would not cover. So, I wasn’t happy about that but the experience has been good.

We had a friend who used AHS and they recommended them. They’ve been good to us. We've lived here almost six years and it's been very beneficial to us. Now, being a widow, I intend to keep them because it's all the help I can get. When we had a problem with the pilot going out, I called American Home Shield and then the Watters' people called within the hour to make pointers to come out. The tech came out and checked to make sure that there weren’t any leaks and he said there wasn’t a problem with that machine, so he had to check further. But he even showed me how to relight the pilot and he was very helpful. I have another call in with American Home Shield for appliances that I did the same day but they haven’t gotten back to me. They haven’t been able to find a contractor to take care of me. But overall, we've been very happy with American Home Shield.

The pump engine burned out. ABNation came out and they were really good. They called us, made the appointment, and got here perfectly on time. The tech quietly came in. They would ask us so many questions, then went ahead and changed it. We’re really happy now. Everything’s perfect now. I’ve had Home Shield for a long time in many of my homes. We’re very happy with them. I love the coverage. And because I’ve been with them for so long, I already know what’s covered and what’s not covered, and how it works. So I know when to call and when not to call.

I'm writing here hoping for the failure of AHS. Worst experience ever. I bought the AHS-ShieldComplete warranty hoping for the protection of my major appliances. 4 weeks ago my water heater started leaking. I called, they sent a contractor called County Plumbing (**). 2 weeks later, County Plumbing came in a random time, without calling. Then they asked me to take photos of the water heater such that they can identify what needs to be fixed/replaced. Guess what? They said besides the replacement of the water heater, the water and gas pipe should be replaced to satisfy the city code. With a lot of uncovered items, I have to pay ~$800 myself. Adding this to the cost of AHS, I'm paying more for the water heater replacement if I just find a local plumber.

Needed to get my A/C replaced. AHS would cover the part for repair (@$600) but not the freon to replace $1300. The company they supplied would replace the unit at a substantial cost $6000. I found a local company to replace the unit @$4000. I have been trying to get the $600 AHS would provide however the rep I talked to said, "I will call you back," but never did. 30 minute hold times ever time I call. Very frustrating.

Had a request to do a plumbing problem. The company that was to do the work couldn't do it on the date that was promised so I cancelled the request. I had my son-in-law to fix the plumbing problem. I paid the $100 deductible up front and they said it would be refunded. They never refunded it and you can't get them on the phone. I have filed a dispute with my bank on getting the credit card charge refunded. I feel this company is not a very friendly company to their customers. They need an email address so you can get in touch with them.

This was our first claim. Water heater replacement needed and my out of pocket was $1390! AHS cost was $350! 2 hour long wait times and wrong transfers! I paid $640/ year and I only got $350 coverage??

They send a service man out when requested for an additional service fee on top of your yearly cost. Once the service man states that the appliance needs to be replaced, it's over! The company never follows through, or answers your phone call and there isn't an option to communicate through chat. You better be prepared to wait at least a week if not weeks on weeks to get any sort of response. The customer service is nonexistent!! I have been without a working refrigerator for a week and no hope in sight for a status update. I've been on hold for hours on end, just so I can get hung up on.

A Supervisor in Training responded to my experience by calling me and offering an agreeable solution. She was professional and empathetic about my situation. Her name was Stacy. Grateful that AHS has people like her to diffuse situations with customers.

VERY BAD A/C and HEATING service! I have used AHS for over 4 years and I have nothing but problems when it comes to Heating and A/C repairs. this is my latest encounter on 5/15/2020. AHS selected a HVAC tech to complete a repair/ evaluation. They detected a leak in my in the condenser unit inside and was going to recommend a repair/replacement. This has been 3 weeks ago and the Vendor still has not provide any documentation to AHS.!

I called American Home Shield today (June 2) at 7am to put in a service request for the A/C unit making a god awful squealing noise. I was assigned to Ice Cube Air Inc. I called them and the soonest they can come out is June 3 between 12pm and 2pm. I notified them that my home is now 90 degrees (8:30am) and that I have 5 children in the home and we cannot wait until tomorrow. I asked if they could put it in as an emergency call and the representative stated I need to call my home warranty back and have them change it to emergent.

The response to the complaint was very swift and they promised to refund some of the funds. I still do think the advertising is misleading, but the customer service rep was very good and helpful. I was torn between 3* and 4*, but as it is not only important how good you are, but also how you respond to problems, I updated to 4*.

AC broken in Jan, now it's Jun. Still haven't been fixed. My service request has been transferred to 12 or 13 different contractor, none of them works on my AC units. Every time contractor came and told me same thing, they don't work on Lennox AC with zoning function, and they will tell AHS to use Lennox certified contractor. But 6 months already!!! Their agents keep kicking the ball to each other. Their call is recorded right? Check your recording see how they just hired bunch of liars as customer service. let me tell you some, one agent told me "I promise to find someone who work on your Lennox zoning system" and they sent same contractor who came here and clearly state that they don't work on my unit.

Feb 14th 2020, I called American Home Shield about my washer and told them it stopped working. Two days later Miller Appliance company came out, cost $100.00. AHS offered half the cost of a new washer or fix the existing. I ask to fix the existing. For the next "6 weeks", yes 6 weeks and multiple calls later to American Home Shield about parts or service I was getting nowhere. I told AHS we desperately need our washer or we would have to go buy one. Millers Appliance would not return calls and their voicemail was full. AHS tried to call and email Millers Appliance, no response.

AHS slow to respond with plumber for an active leak. After 4 days, plumber arrived. Said a leak detection company would be out same day. No show, no call. Next day I tried to reach AHS. This is the 2nd 1-hour hold period (first was disconnected). Maybe that's the idea...frustrate them and they will go away. Kind of like an all you can eat restaurant, but you wait indefinitely for your 2nd helping. Website is useless. No way of contacting Customer Service to complain. Plumber does not answer their phone and voicemail is full. Unacceptable!!!!

AHS used a contractor that came to our house to repair the AC capacitor. Ever since the contractor came through unit didn’t seem right. I requested a 2nd service call and AHS sent out the same company however this time we were told the cost of the repair was MAJOR and that replacing the Freon would cost us a range of $1000-$1500. He wanted us to purchase a new unit. Told us that he gave us 8 lbs of Freon (discontinued R-22) to “keep us cool” until the new unit was installed. That evening (30 mins after he left) I notified him that I wanted to wait for an install until AHS has responded. The contractor (our neighbor) became rude and threatened to return to my home to remove the $800 of Freon. I told him to remove it. He said it would be no good to reuse. I didn’t care if you removed the Freon bc we never asked for it.

There was a time when my AC was leaking water. I submitted a claim to American Home Shield and I liked that a timely technician was able to come out and get my situation assessed and fixed. Their contractor Union Express replaced the refrigerant and the filter. Everything was fine after.

I went to get something out from underneath the sink and saw that there was a puddle under the sink. I put a bucket under it and called for AHS to have someone come fix it. When I submitted the claim I got the automated prompts, and then the home warranty sent me a text saying who it was and that they would be contacting me, or I could contact them at a certain number. Then the plumber called me and we scheduled a time.

I was with AHS for 10 years. I went away for a year but then I came back to AHS because the company I went with never fixed anything. There was always a reason why my claim wouldn't be covered. Most recently, one of their contractors called Iceman Cooling & Heating came out and investigated my AC problem. They didn't just say that my unit was low on Freon, threw Freon in, and walked away. Instead, they found out why my unit was low on Freon. Since the repair, my unit has been working fine.

Overall, American Home Shield gets the ball rolling in the right direction. My issue however is with what their contracting company does with my claim after that. One time, I had an issue with our showers and we had a plumbing company come out. Two techs replaced the Mixet shower faucets I have and they left knowing that those were unadjustable in terms of temperature. They were very difficult to turn. I asked how we could fix the situation and the techs said that the only thing that could be done is change our valve. To do that, they would have to break through my walls and they would not be responsible for repairing my walls after they did that. They told me that it would cost $500 for each of the showers.

My claim experience with World Class AC was efficient and quick. I submitted the claim online and American Home Sheild's portal was easy to use. The contractor was friendly, courteous, professional and very knowledgeable. It was my first experience and it was better than I expected. I was pleasantly surprised.

The technician from Cote's Mechanical for our AC issue was really good and we like him. They have been out twice. We also had somebody out for a pool issue yesterday. The pool guy was not as friendly as the AC guy but he showed me some stuff about the controls of the pool that I wasn't aware of.

I submitted claims to AHS online twice for my AC and both times were pretty easy. Their tech from Handy Bee Repair came out and did a great job. He tested the line as well as the thermostat. He figured out that I had a leak and put some kind of sealant in it. So far, my AC has been running great.

I usually call my claims in and it has been pretty good. I haven’t even noticed that the calls were that long. When you talk about being long, I think about Medicare and all those others and they were nothing like that. When my air conditioner quit working, we had the century mark heat that weekend so we were really suffering. We had ceiling fans, but it was hard. The tech from South Placer came out and knew exactly what happened and everything, and he fixed the AC. He put another part in to help. He went up in the attic, fixed all of that. He was very good and very thorough. Home Shield has been really good.

I went online and logged the problem I was having with my dishwasher. I was able to navigate Home Shield's website without issues. Affordable did the dishwasher and I was happy with them. The only problem was that they didn't diagnose the whole problem the first time. They partially fixed it and then it ended up that another part was malfunctioning. But they were professional. Both times they came out, they called 10 to 30 minutes before they arrived and they arrived within the timeframe. And when they were here, they wore masks. I was happy with how they conducted themselves.

The first time I ever had to do a claim was for my AC that wasn't cooling. It was easy, but we were originally sent a company that did not service the kind of unit we had, even though when we filled out the form, we said what was wrong. When filing the claim, I had a 30-minute wait time, which I understand. With the times the way that they are, that's kinda par for the course. I got disconnected and I wasn't able to get anybody. I had to call back again and wound up waiting for an hour. Once I was able to get on the phone with somebody, she helped me through everything. The contractor added Freon. I'd like to see some kind of chat option on the website. It would be a decent thing to have because calling takes so long. I was also kept being told to go online to submit a claim, but when I submitted a claim, it kept sending the wrong company out. I didn't have a choice but to call.

Twilight Electric was awesome. They came out to fix the garage door that I had called about previously. They had to come back because it still wasn't working, but they're excellent. Calling American Home Shield was a nightmare, though. The rep kept telling me she was gonna charge me again and I said it wasn't fixed the first time. I hope they didn't charge me the second time. I couldn't get anybody to listen to me and I have to sit and wait online for hold forever and ever. I can't even recommend them now until I call them again the second time, which I'm going to. I have something else wrong at another property that I have them on.

When my hot water heater went out, Marathon Services came out and it went great. The tech was quick and able to quickly diagnose the problem. They weren't even the first contractor that Home Shield assigned to me. The first contractor claimed to have called me but did not. They didn't even leave a message, but that's what they said. And I figured that they would not do it because it was a holiday weekend. But they got to kick it in enough time. Marathon was the second contractor that was assigned to me by Home Shield. They called me last Monday, which was a holiday, to let me know that they would be out on Tuesday. They're very professional, didn't play any games, and got everything done quickly, courteous, on time. It's a good experience with him.

We’ve been a customer for around four years but we used them just recently. I reported that the water heater wouldn’t light. The technician came out as scheduled. They contacted me quite quickly after the claim was submitted on the web and made arrangements to come out the following day between 10:00 and 12:00. And they were there right at 11:00. When the plumber got into the job and started looking, he found numerous problems with the water heater itself. He ended up replacing the water heater and the supply valve. I’m very satisfied. Everything flowed smoothly, from the claim process to discussing it with another customer service rep to having the plumber do the job. Everything was great.

Service Connection came out and inspected the dishwasher. They concluded that I needed a new board. However, I got a call that said someone was coming out for a second opinion. I was kinda confused because AHS already had sent a company out and they haven't even contacted me. The second-opinion company contacted me and told me that they were coming out, and they couldn’t even come out until June 9th. The first service company came out on May 27th and it took them about a week to come out. Waiting two weeks to get service shouldn’t happen for something so simple. Also, AHS's prices go up every year. Whether you put a claim in throughout the year or not, they still increase your rate. However, their contractors have been professional.

West Coast Chief Repair came to check up the AC unit before I turned it on for the summer and they were fine. They’ve been here before too. At another time, I had an issue and Home Shield solved it. I thought it was my washing machine, and it was the plumber. They sent out a plumber, and then they charged me, and they said they wouldn’t. They corrected it and it was good.

American Home Shield sent Atlantic Appliance Repair for the dishwasher. The technician was very positive, and the dishwasher is going great now. Doing the claim was easy. I did it online and the tech was out within 24 hours. I'm very happy with American Home Shield.

Stainy's was pretty good. It just took them a longer time to order the part. It was a very specific part that they needed. But once they had the part in, they called right away and got it done. They came out quickly. They were professional. I like that Home Shield connects us with those folks that do the work and the benefit of paying a monthly payment and having that assurance that when something happens, you don’t have to pay an arm and a leg to fix those things. That’s the biggest benefit for me.

American Home Shield has been fine, so far, and I haven’t had a bad experience. When the water flow would not come up right in the toilet, I called on the phone and spoke with them. They told me when Sigmond Plumbing was gonna be here, and they were here on time. I was very satisfied.