American Home Shield Reviews

My microwave was not rotating and I submitted the claim online. Their website works well, and the contractor AHS sent out was excellent. He came, looked at it, noticed the part, did problem-solving, fixed it, ordered the part, and put the part in. Everything seems to be working now. Two years ago, I also had an issue with the plumbing. The service contractor they sent, however, was not knowledgeable about what he was doing at all. They said they were gonna send somebody else, but I ended up fixing it on my own and paying for it. When people complain, AHS should put a strike against the company and when people have so many complaints, AHS shouldn’t hire that company to come out. Still, I’ve referred many people to AHS.

The water spigot where we get filtered water was dripping constantly and AHS sent Quality Appliance Service. The gentleman who came out put in a new motor because he said a grain of sand got stuck in it so it couldn't close the valve. He was very professional and knowledgeable. He also advised us on changing the filter and after he left, we changed the filter ourselves. The water flowed a lot better after that and we appreciated his input in that.

Our dryer was making a rubbery noise, our washer had a mildew smell, and the refrigerator was making some noise too. Someone from All Valley Appliance, Heating, and AC came out. The guy was very professional and he was here for about an hour and a half. He took the entire dryer off. He found the issue which was the wheels that were holding the big tube. He replaced all of them. He did a good, clean job. Then he checked the washer and found that there was a little of bit of smell coming from the sewer or something like that. He cleaned it up and then turned out that it was okay. The same thing with the refrigerator, he tested it out and he said that it was okay. Everything about it was good.

The garbage disposal was leaking and I submitted a claim through the American Home Shield website. I made an error in the initial claim that needed to get done. I put the wrong equipment. It should have been another. When I called up AHS, they knew exactly what needed to be done and then they changed it very quickly. The response time was within an hour. The contractor who came out seemed to be very knowledgeable about what needed to be done. He assessed what was the problem, and recommended a replacement given the age of the disposal and then the corrosiveness of the seals. The technician made sure that there were no leaks with the disposal. He made sure that everything was cleaned up around the area where he was working. And he was very respectful of my household. So far, the garbage disposal has been working well since the repair.

Our heater wasn’t working and it was really cold. We had to use base heaters as an alternative and it was difficult with two small children. We placed a call to American Home Shield, described the issue and they told us that they would assign a contractor. We got an e-mail shortly afterwards telling us that the contractor would be here the next day. The first company that came out couldn’t fix it. They weren’t familiar with the system. So we called American Home Shield back and they were very quick and responsive. The lady that we spoke with promised to get someone out that same day and within a few hours, we had another contractor that was able to fix the issue. The contractors were very professional and the experience was very positive. It was not easy without heat but they worked on it very quickly. This experience definitely made me feel much better that we decided to go with AHS.

The most recent claim I had was for the faucet and the contractor came right away. My wife did the claim online initially then I got a phone call and made an appointment. The people from Hardy Plumbing put a part in, fixed the faucet and did a good job. It is very good now. Having the warranty was very valuable and I would recommend it. It's helped me a lot in trying to find somebody who's already got credentialed by American Home Shield to make sure that they're already insured. Then they did a good job in a timely manner.

I've never really had to use my home warranty before. I was home last week on a staycation and I wanted to get things fixed that I haven’t had time to call in. We were having issues where the water wasn’t stopping in the toilet. Anytime Home Services came and replaced the innards. However, I’m still in the process of working with that claim with the company because when they left, the toilet started leaking and that hasn't happened before, and it went to the floor. But they’re doing a really good job so far on handling that. They stopped the leak, and I just have to follow up on some mistakes. I need the e-mail address to send the pictures of the damage to ‘cause this all happened over the holiday weekend. They were out within about 12 hours to do it on a Saturday. I have to call them today to see where we’re at as I haven’t heard from them. As of my last conversation with them on Saturday, it was going well.

It's always been good with American Home Shield. I had Water Type Pool & Spa come out and they repaired the problem. AHS treated me right. It was a good deal.

My furnace was not working. I submitted a claim online with American Home Shield and it was easy. They sent out HVAC Experts and they got a hold of me within the hour. Their tech was also great. He was out here that afternoon, identified what the problem was, ordered the parts, and everything went smoothly. He had to come back out a second time on Monday to install the part and the furnace has worked fine since then. They did a good job and everything is great.

Our dishwasher failed and was not working. And with the holidays coming, and a number of entertainments planned, we were very concerned that we did not have a functioning dishwasher at the end of it. So, I filed a claim to American Home Shield over the phone. They called us back and told us that a repairman from Sears will be coming out on a Friday but he never showed up. I was home all day waiting and the repairman reported that he was unable to contact us. But, there was no record of a phone call. We knew he was lying about it and he apparently just didn't wanna come up. Moreover, when we contacted Sears and complained about no one showing up, they told us that their next appointment was the end of January, for it was the end of December.

I go online when submitting a claim with American Home Shield. The plumbing issue we had was a stoppage and the contractor who came out was excellent. He came early but he called first to make sure it was all right. That was one plus. Then he got here at the time he said he would. He analyzed the problem and went about fixing it. Everything went according to the way he had analyzed it and you can’t get any better than that. I would recommend American Home Shield. In fact, when our contract is up, we’re planning on continuing it.

I normally submit my claims with American's Home Shield through their website. It is good and in the two times that I've used it I didn’t have any problem with it. When I submitted a claim with AHS recently, I initially waited 24 hours but the contractor, Advanced Cooling and Heating, didn't meet the time frame that I was given on when to expect them to come out. But I called them and as soon as I got their attention, they started working with me and they did what they were supposed to do. When they came out, they were good and the interaction that I had with them was reasonably professional.

I was heating up some stuff in the microwave when it completely went out. It was a microhood and it vented outside. I filed a claim to American Home Shield over the phone and I got through somebody in less than five minutes. I told them what happened and they were really great. The rep was good and she helped me through the process. She said she would get in touch with Sure Tech as soon as possible and have someone out here. The following morning, somebody was here and within two days, the problem was resolved.

My air conditioner wasn't working right as it was making a noise. The guy from Consolidated Mechanical that was sent by American Home Shield was very thorough and courteous. He did a good job.

American Home Shield is a great warranty to have. One time, I called in to submit a claim for the oven and the experience was good. The rep that I spoke with was great. I was contacted in less than 24 hours after I submitted the claim and the tech guy that came out was really great. He was quick to return my calls and he knew very well what he was doing. He provided excellent service and I was really impressed with him.

I called American Home Shield to put in the claim and I wanted to make sure they knew that this was the fourth circulator I would be getting. I waited almost an hour on hold, but I needed to talk to somebody to get that across and it was fine. But AHS could institute a callback system, which would be good. Other than that, the contractor was fine. I have our two refrigerators in there right next to the water heater, so he really had to work to get it in and soldered in properly. He did a very good job and made an effort to get it in, so I was happy.

My hot water heater wasn’t working and we had to not take showers after each other because of it. I submitted the claim for it online at American Home Shield as it's easier. Des Moines was here right away, and they got things ordered and installed right away too. It was a good experience.

The contractors who came out for the plumbing fixed the stoppage from a plumbing standpoint. They were good. They were on time, did the job and they carried themselves professionally. They resolved the issue in one visit. Also, AHS’ website when I submitted that plumbing claim was easy to use. That was what I needed. It was a good experience with AHS, so I was happy. I've recommended them before as well.

We had our dishwasher and our stove repaired through AHS under the same time, and they are both working now very well. The claims process was very easy. I send the information via mobile and I get response probably within several hours. The contractor came and reviewed the stove. It needed a part. They came back with the part within 2 days and replaced it. That worked very well. When he looked at the dishwasher, he said it needed a plumber so a plumber was sent out and the plumber made the repair.

It takes 20 minutes to sit there and get through on the phone with AHS. I know they’re a big company but when I have to sit there 20 minutes just to talk to a rep because I don’t always have internet, then there’s a problem. There have also been other times I have submitted claims and American Home Shield did not end up covering the problem. I had a claim for the air conditioner as the blower motor went out. One contractor wanted to replace the whole AC upstairs. It would cost $1,900 and I said the whole thing doesn’t need to be replaced because I’m not one to just spend money uselessly no matter whose money it is.

Updated on 1/25/2019: Today 1/25/19 we were finally reimbursed $670. They did not reimburse us the $70 deductible even though we did their job, spent hours (no exaggeration) on the phone with them and paid out of pocket. For $670 AHS is not worth the aggravation and time. Will definitely be going elsewhere. They don't have the service connections in my area.

I had to submit my claim with American Home Shield online because nobody would answer the phone. And their online site wasn’t one of the better interface systems that I’ve used. But the fellow from APC Plumbing repaired the broken pipe and he was fine, but then he called in drywall people. It’d have been nice to know that he was gonna have to call in drywall people to finish the job.

The house was really cold because the heat didn’t work. When I had the furnace repaired, I submitted the claim with American Home Shield online and it was pretty easy. It was a few clicks and I was in. Then the contractors that American Home Shield sent came in today and were a couple of hours early for their appointment. They finished the job and did it well.

American Home Shield is really nice and I appreciate them. I had a pipe leak which was not a great problem but it was adding weight on the ceiling. So it would have been a huge mess in future if I did not have it repaired on time. I submitted and paid for the claim online, and it was nice and smooth. I feel confident doing it online. C & P Plumbing came out on the very next day, within American Home Shield's timeframe. They were very professional and it was nice dealing with them. They dealt with the issue in a very short span of time, and so far, it's been good.

My heat downstairs wasn’t working so I put in a claim with American Home Shield online on a Saturday. Someone called me Sunday evening and A-US Air Conditioning of Texas came out. I told the contractor I had to get to work, so he made me the first call on Monday. It worked out and he explained everything before he did it and got it taken care of. He said that the problem was some type of switch, most likely a kill switch, that had gone bad and it wouldn’t allow the heater to come on. He was very professional.

We had water coming out very slowly on the hot side and I thought that it was something with the pipes. I called in to American Home Shield to file a claim. I was very surprised that they were able to get someone during the holiday week. J&H Plumbing of North Carolina came and I never had a contractor sent out from AHS or any other that was that good. The guy came out during the weekend and there was no extra charge for that. He said that he works every day. He was very knowledgeable, on time, and sent text to let me know he was on his way. While he was here, he was letting me know what was going on and what he was trying to find. He knew what he was talking about. He replaced some pipes and when he got through that, he thought that was what it was. It actually wound up being up in the spigot and he couldn’t get to it so he had to put a new faucet spigot in. The best contractor and reaction I've had in a long time.

Our heating unit would not come on so I got on the phone with American Home Shield and submitted a claim. It was a pretty easy process. A guy from A-US Air Conditioning of Texas came out and he was really good. He went through the whole unit, figured out what its problem was really quickly, and solved it. Everything has been working fine ever since.

I had to get the stoppage from the drainer for the washing machine. I used American Home Shield's automated system over the phone to submit the claim and it was simple and easy. The contractor gave me a time period and he was there towards the end of the time. He was very professional and the interaction with him was good. He snaked the stoppage but they had to come back. I wasn’t there during the first visit, so I think that was why it didn’t work out. Although I had my dad there, I needed to be there to exactly tell them what was going on. We weren’t able to wash clothes and the second visit came about a month and a half later. We went out of town and I kept pushing back the service call so it took so long. It was a pain but it was my fault. But since that second visit, we haven’t had any issues.

Our furnace didn't have the same force as it had before and it was leaking something, so we submitted a clam with American Home Shield. We told them that we needed someone to look at our furnace. Then they sent us an email saying that they were going to send the contractor, Advanced Heating. The contractor called us and set up an appointment. The tech came out within a couple of days to check our furnace, but there was a problem with it. He said that our furnace was too old and they couldn't get any more parts for it, so he was gonna talk to AHS about that. Then the contractor had to wait because AHS was going to ship them the furnace. But it was all handled excellently.

I went with Choice Home Warranty first because when I Googled home warranty companies, they came up with 9.9 stars. Then somebody told me, "They must be paying people to write good comments because my experience with them was not very good." We had a water heater that was leaking and they said they don't do water heaters that leak. They only fix what was wrong with the interior and they didn't want to repair what I needed to be repaired. I had somebody out here repairing something else, and he said they had tried that company too and they were terrible. But they said they switched to American Home Shield and things have been great. So I switched right away and signed up with American Home Shield in October.

I called AHS to have someone fix my hot and cold water dispenser. The contractor came out and all she did was take a picture of it. She looked and said, "Oh, I don’t know if that's covered." I told her I called AHS and told them exactly what it was, and they said it's covered. She went out and sat in her truck for 35 minutes, came back in and said, "Yeah, it has to be from your hot water heater because you flushed the hot water heater." First off, it was not hooked up to my hot water system. Second, I have a filter in the way for that not to be even possible and the water was running freely.

For the first time in about eight months, we fired up the heater, and it started making a racket. I submitted a claim to American Home Shield and it was easy. Everything is online and they give the opportunity to pay there or pay later. It was painless. Starlight company got in touch with me the next morning and asked us when we were available. We set the appointment time, and they came out right on time. Then they ordered the part and they went back out within three days. After the repair, the heater has been working great. Starlight also came out for a previous repair on our refrigerator, where the icemaker had stopped functioning. It was the same sequence of events. I put in the claim online. Starlight called the next day and arranged the time. They came out on time, ordered the part, came back out within a couple of days and the repair was done.

The garbage disposal went out on us. I submitted a claim to American Home Shield and it went a little time. I called in the claim number and got a very quick reply that the contractor would come right out. When the tech came, I walked him through the problem and where we had a leak. He went right to work on it and then he found the problem and repaired it. The unit was bad, so they had to put a new unit in it. I’ve only had American Home Shield for several months, but it has been okay for what I have to used it for. I am satisfied with them so far.

I recently had a claim for my dryer with American Home Shield and once the contractor got somebody out, he fixed it. But before this, I had a claim for a washer and it took me over two weeks to get it repaired because the guy who came out didn’t have the right equipment and he had to come back. They had to order it and that was a little mess. Greenway was the contractor that came out both times and they were slow in coming out. They've got all the time in the world to come out and fix something when I’ve got a washer or a dryer that I needed. I was dissatisfied with my AHS experience and thought about quitting them, but I've still got a lot of older equipment that I need to have insured and they’re the only place I know that’s gonna get it insured.

There was a lot of water in our pan in our air conditioning unit, so we had somebody check it out. We called American Home Shield and it was our first time ever submitting a claim with them. The claims submission process was very easy. Stockdale Service Company came out and let us know that it might've been a roof issue versus the air conditioner and they cleaned up everything that they saw while they were there. They were very professional, very polite, very patient, and thorough, and they tried to explain everything to us. Even though the problem wasn't necessarily fixed completely by the people who came, they were very assertive. They provided superior service and all the way around, as far as politeness and understanding, they were very professional.

I needed to have locks rekeyed. I tried to call American Home Shield and sat on hold for 30 minutes. I then went through their website to see if I can submit the claim there and found it to be much easier and certainly faster. I was given 24 business hours before I would get a call back to schedule. I submitted the claim on a Friday and the contractor, ACR Master Locksmith, came on a Sunday. The experience was exceptional and their technician was great. I wasn't expecting him until at least Monday. It's been a good service so far with AHS. I had to pay the downpayment for the service and it was right in the ballpark of what it cost to have them do it anyway.

I had a dishwasher that was messed up, a cooktop that was messed up, and then an older stove that had a leak. Whenever we have problems, my wife normally goes on the internet and tries to submit a claim through there. Mr. Appliance, the contractor who came out, was very good. I like the fact that before they come out, they send you a picture of who is going to show up, along with their name, and also give you their work phone number through that person. So, that way, you know who is actually supposed to be showing up. They do excellent work. I would highly recommend them. Everything that American Home Shield covered has been sufficient.

Our garage door opener stopped working. There was something with the gears or strip and the garage door wouldn't open or close. I submitted a claim to American Home Shield and I did it online. Navigating the website was very easy and it was very convenient. I got a message saying that someone from Lake Anna Doors would be contacting me. I was contacted within 24 hours to set up the appointment. The tech came in and introduced himself. He was very prompt, courteous and knowledgeable. He took a look at the garage door. He talked with my husband, told him what was wrong and fixed it.

I tell everybody about Home Shield. My most recent claim, which I did online, was for the washing machine. The site was very good. The contractor was good as well. He had to get a part and we had to wait a couple of days, but he returned and got the job done. So he fixed the washer and it's been working good. Right now, we’re waiting for the dryer to get repaired but it’s been the holidays. At first, I thought it was leak. But the contractor said the dryer also has an issue, so it wasn’t just a leak.

The home warranty that I was using was not working out. I went to American Home Shield for they had good reviews. I have been with them for over a month. A couple of weeks ago, there was an issue with my faucet. It was leaking. I submitted a claim by phone to AHS. It was easier for me. It was an automated system. The contractor who came was from BestWay Mechanical and he was very professional. The issue was resolved in about 12 hours.

I made two claims with American Home Shield - one for the washer and another for the dishwasher. I called in and waited for 45 minutes. It was a really long wait and it's ridiculous. If I submit a claim online, it’s handled, but if I call in, it takes forever to get somebody. Many times I’ve waited for 45 minutes, somebody connected to me and then got disconnected, so I had to wait another half hour to get back on. Nevertheless, AHS is gonna replace the washer but they haven’t called me yet about it and it has been a week and a half. For the dishwasher, I got two different opinions for it, and they’re not gonna listen to the second opinion. The first opinion on the dishwasher, they said it was a computer board on my dishwasher. They replaced that and the motor as well, but it didn’t work.

Updated on 12/23/2018: In addition to waiting for service only to be told once he arrived that it wasn't covered and just left, (electrically powered smoke detectors), we were billed for it! Had to call in to ask for bill to be removed since there is nowhere online to email anyone at AHS, and customer service takes forever to answer and doesn't know anything either! Phone calls tell you to contact online, you contact online and then find out it's not covered when and if they show.

Called in a service because of the water leak in the furnace/ac coil. Turns out guys came out about 3 months ago in October and said will be back with part. It was inducer motor. They still have not come out. American Home Shield charged me for service call but issue still not fix. So I went out my way and got someone else to do the work and costed me 573.28 and I will not recommend American Home Shield to anyone Naperville Il., Downers Grove area. And when you call them you wait 25 minutes for a real person to talk.

I submitted a ticket to American Home Shield for drainage stoppage. I called it in and it went well. When I got off the phone with them, I got the service request number. So I called the plumber immediately, which is what they recommend. While I was on the phone, the request number came in to the plumber on the system, and they were able to sched me in for the next day. I always call the plumber to schedule. They have a certain amount of time they can call you in. And other times, they tend to call at the later part of it.

My whirlpool tub needed to be fixed and I called American Home Shield to let them know that I was having an issue. Then one of the representatives from the company that was gonna be doing the repair called me. Their tech came out in a timely manner and he was friendly. He made the repairs quickly and professionally and I was very pleased with him. I called on a weekend and in about two days since submitting the claim, the repair was completed. AHS is a great company and I have been having a wonderful service with them since I contracted with them. It has been about five years and I've had nothing but positive experiences.

We had two problems with our refrigerator. The first was with the ice maker and the second was for the fan motor. We then filed a claim to AHS. Because of Thanksgiving, it took AHS three weeks to get a contractor out. Still, the guy who came was very nice. He said he put it in as an ice maker because it cracked where the ice holds. The next time, he came with just the motor and when I asked what about the ice maker, he said that what we had was a dispenser which is not covered by insurance. We then told him that it's not a dispenser and it's an ice maker.

Two parts in my refrigerator broke and I just called AHS and they told me who to call. The rep I spoke to was very nice. I called and the tech was out the next day. The technician, Abe, was lovely as well. He was very polite and very professional. He was very clean in himself and was very neat about my house.

I filed for a plumbing issue online. A hot water heater leaked and there was water all over the place. American Home Shield sent out R&H Plumbing and they were excellent. The first water heater they brought out didn’t work properly. They came back the next day and replaced the thermostat, which made it work properly and they adjusted the heat temperature for me. I was quite pleased, and the people were nice, considerate, and thoughtful. AHS also replaced the microwave oven with no additional cost. It was built into the wall, and it was about 20 years old and falling apart. They put something hard in the wall, it’d cook the oven all the way through or warm it up.

Having American Home Shield's warranty has been very good. So far, I've used it twice and both issues were taken care of very quickly and very professionally. One claim was for my washing machine I was having a problem with. The water wouldn’t stop filling and it would agitate. I went online and submitted a claim with American Home Shield and their website was very simple and easy to use. A contractor then came out in one day. He was very knowledgeable and got right in. He checked everything out, figured out exactly what was wrong and explained it to me. There's a pressure tube on the unit that tells the system how full the tank is and he had to clean that a lot and get everything operating again. He also stayed to make sure that everything worked perfectly. The other claim was for my garage door. A repair company came and they fixed the springs on it. Go ahead and get a warranty from American Home Shield.

We've been with American Home Shield for a long time. When we had an issue with the dishwasher right before Christmas, I filed a claim to them online and had a great experience in doing it. It is easier to do it online and they automatically set it up for me. I don't have to talk to a person and answer a million questions. I just submitted the claim, and somebody called me by the morning. Gimino’s Appliance Repair came out on a Sunday, which I was shocked and very appreciative of. Their technician did it because of the holidays. The parts were ordered then another guy came to replace it a couple days later. They did very well. I’ve had other service people that were terrible, and these guys were very good, so I would recommend them.

I had a water heater that was leaking. I made my AH claim over the phone and this time, it was a good experience. I called before and they asked me what was wrong then said they would turn it in and a company would call me. But they didn’t really ask me what was wrong. All they knew was I told them that something was wrong with my washer. But this time, they got all the information they needed when I called.

The microwave wasn’t working. I filed a claim for it with American Home Shield over the phone. Then, I was given a timeframe of when to expect a phone call from the service company. They would have been here within three days but with our schedule, it took about a week and a half to get it all put together. Even so, they were very prompt though and I had great interactions with the contractor who came. He introduced himself and he was very professional. He asked what he was working on and I showed him. I told him what the symptoms were and he got right to work and took care of it. I was happy that he had the parts on his truck and was able to fix the oven in one trip. Since the repair, everything has been functioning perfectly. We’re very satisfied with this warranty.

Whenever I have a claim, I always call American Home Shield and they call a service person to come out. The service person calls and identifies themselves and says they will be out to fix the problem. I’ve had very good rapport with American Home Shield. I called them about the toilet in our half bath that wouldn’t flush and it was real slow. Someone from Sieb Plumbing, Heating & AC came out and checked it. He was very knowledgeable and polite, and he went out to his truck and made a couple phone calls with AHS after he made his diagnosis, and then came back in and fixed it. A part in the back of the toilet was fixed and the toilet just worked great ever since. It works like new. I’ve always had very good luck with whatever AHS has done.

Getting American Home Shield is a good idea. You’ll be glad you did. I called them when the dryer wouldn't work. We needed dryer to dry the clothes and Farley's Fast Rite Service came out. After that, the dryer was fine.

My heater didn't work, and it didn't kick on. I called American Home Shield and submitted a claim through an automated system. I called on a Sunday and the contractor called on Monday morning, even within the 24-hour timeframe which was actually business hours. So I'm very happy with how quick they reacted. When the tech arrived, he was very professional and he had good knowledge. He got the job done, and the heater has been working perfectly after the repair. I am fully satisfied with my experience. American Home Shield is a great warranty company.

I was getting emails telling me about American Home Shield, so I decided to go ahead and call them to get the warranty. I have them for six months now. When I thought I was having an issue, I submitted a claim to them. But I found out, I wasn’t having an issue and a switch just needed to be flipped on. The interaction I had with their reps went really well and it was everything that I expected and more. It was really easy, too. It’s nice to know that American Home Shield would be there if I need them.

We had American Home Shield when we purchased the home in Tennessee in 2012 and we renewed our warranty every year. When we moved to Florida and purchased our home, we purchased American Home Shield again. That’s how pleased we are with the company and with the home that we’re living in now, they’ve replaced our well pump.

The people we bought the house from had a warranty with American Home Shield and we just continued to pay the premiums on it. One time, the water heater went out in the middle of my son’s morning shower. He lost hot water and I went down and there was water on the floor. Initially, I forgot that we had the home warranty so I called Niebuhr Plumbing & Heating. They asked if I had a home warranty and I remembered that we have American Home Shield. Niebuhr said that they manage AHS' stuff but they had to get clearance from them before they replaced our water heater, so we did all that. Then, the new water heater came and they put it in. The new water heater is working beautifully without any problems whatsoever.

When my air conditioner was blowing out hot air, I submitted a claim with American Home Shield online. That was the fourth time we’ve used AHS in this house. I get a text message that someone will reach out within 24 hours to set up an appointment. Then it’s usually within the next 10 or 15 minutes that I get a call from someone. I want same day service and usually, that doesn’t happen, but the air conditioner contractor did a great job. There was a problem with our thermostat and the tech replaced it, and that fixed everything. That was the second time we’ve had somebody come out for our air conditioner and American Home Shield was fantastic. We also had an issue with our pool pump, which AHS helped fix, and a drain issue so they replaced a garbage disposal.

I had an issue with my water heater outside the house and there was a leaky pressure valve or something like that on the top of the water heater. I submitted a claim via the website and requested service. The contractor who came out was fantastic. He knew what he was doing and found the problem right away. He fixed it within 20 minutes and was out the door. My experience so far the last couple of years I've been with AHS is whenever they come out, the people that they refer are nice, professional, know what they were talking about, and they either repair the issue or they replace it. The money that I've spent is worth it. I just referred my sister to AHS and she just signed up with them.

There is no way you can cancel your service from your online account. I called them to cancel, there is no confirmation email or anything, they said they canceled the service but charging me. Very difficult to cancel. Not recommend.

I called their customer service 5 times to fix my account error as it shows that I didn’t pay for the service which I did a few months back. Every time I called the customer service and explained the story, I was assured that it will be fixed within 7 days. Next time I call them and I was still told that my account has an outstanding balance. I talked to the supervisor as well and I was told that they cannot do anything as the accounting is a different department. I requested to get transferred to the accounting department but 45 minutes passed and still no one picked up the call. I am not going to renew their service and I will keep telling everyone my experience.

Contacted American Home Shield for service on heat pump because it was not working. They advise me of the contractor I needed to schedule service with so I contacted them. That’s when they told me they could not come out at the earliest for four days. Told me would be there between 10 am and 2:00pm. I agreed. That day they showed up at 6:30 PM. Examined my heat pump. Concluded problem was a transformer that was shorted out and then advised me they could not repair problem at this time. Had to get with American Home Shield to get authorization to perform repair.

This service provided has been pretty useless for me: - We had a huge water main leak in the basement causing flooding. We called AHS & after a long time we got an agent who said that they will send somebody immediately and the plumber will call us. After 1 hour when nobody called, we called them, again waited for a long time and then they said that the “emergency” contractor was scheduled to come after 3 days!!! So we got another plumber to fix the leak. AHS would not reimburse the payment which they should have covered as part of insurance.

We had a plumbing issue with a washer recently and made a claim for it over the phone, which was very easy. The service tech had knowledge about the issue. According to him, somebody else has to come out and put a camera through the pipe. Hopefully, what he did works. Overall American Home Shield is a great company.

I had a great experience submitting a claim with AHS when my furnace quit working. I put a call in with AHS in the evening for my furnace. Then I spoke to Decker Heating and Air that evening and the tech came out first thing the next morning. He had to go get the igniter switch but came back later the same day to install it.

Our washer started leaking and my husband tried to see if he could figure out where it was coming from. We realized we needed to call American Home Shield to file a claim. Somebody came out, looked at it and determined that it was not fixable. The tech said that he would put in a claim and then we will contact Home Shield to get a new washer. It took me a couple of days though to decide which one. It was ordered last Friday and we have been waiting for it a little over a week. I like the contractor that AHS sent out. He was very efficient and very polite. Over the years, we have worked with a lot of different contractors and I liked AMT the best. We also had an issue with our refrigerator and the tech looked at it. He was very confident and was able to fix it easily. Overall, American Home Shield is very easy to work with and they are prompt, which is really nice. I like the people they sent out, too.

American Home Shield's service is good. When I submitted my claim online for a dishwasher, their website was okay and user-friendly. Their contractor called me and we had a good interaction, and he was out within three days. In the end, AHS replaced my dishwasher and also repaired my stove.

Most of our experience with AHS has been outstanding. We’ve had a couple of issues related to some AC repair because of the process of getting things approved when there had to be a replacement for my AC controller. But other than that, I’ve been happy with the service. They were able to get somebody out for my garage door quickly. I submitted the claim online, which was easy, and we had a guy out here at the end of the day. He was very good. He was pleasant, professional, and knew exactly what he was doing. Prior to fixing the garage door, he showed to us what was wrong and then after he fixed the problem, he showed us the difference. Since the repair, the garage door has been performing outstandingly. I’d recommend AHS.

My biggest complaint with AHS would be the wait time on the line when you’re waiting to talk to somebody. They don’t have enough people working for them. I call back and wait again. Finally, I get someone, but by that time, I am doing something else, and I can’t focus on what they’re saying. Thereafter, they disconnect and then if it gets disconnected, they don’t call me back.

We had a malfunction of our garage door opener. I submitted a claim to American Home Shield online and a young man came over and said that we needed new roller bearings. When we finally got around working on the garage door opener, he reset the frequency, something that I had done a couple of times, and said that that ought to fix it. So, the garage door was opening by itself. Shortly after he left, the garage door opened by itself another time. And then the next day, it opened twice more by itself. We called back and said we didn't think it was fixed. This time, the technician came out and replaced the circuit board and told us that we needed to get our garage door maintained for $647. It looked like he was trying to sell us a new garage door instead of trying to fix the old one. But we talked him out of that, so everything seems to be good now. American Home Shield is the second policy we've had in this house and we're quite happy with it.

I had a toilet plumbing issue. I filed a claim online and American Home Shield's site is very user-friendly. It’s easy to use because I’m not a maintenance person and every description is very much specific to what you’re looking for. I liked it. The contractor that came out was the one I had used before. They’ll get ahold of you in 24 hours and schedule. Since they had an opening come up before my appointment time, they called to see if I wanted to utilize the time because of the technician in my area. The tech came, did his job, and was here not too long, and I haven't had a problem since. Having American Home Shield is worth it especially to those of us that are not handy-savvy. Although there is a charge for somebody coming out to do work, it’s a small price to pay compared to what I would be paying if I go out to find a private contractor. I’ll recommend them.

We've had American Home Shield since we moved to this state, and we had them in another state. They don’t cover everything, but they've done a good job on the things that we have covered. Our dishwasher was leaking and I tried to make a claim for it online, and that was a little bit of a problem. The website kept looping me into other areas there. I finally just called them at the 800 number and got it done that way. The young rep was very helpful. Also, the contractor called and gave me a window, and they were here within that timeframe. They had to order a part, and the technician should be here tomorrow to finish the repairs.

I called American Home Shield as I had issues with my heater and hot water heater. AHS handled everything. The interaction I had with their rep was great. She was professional and always tried to help out and do what she can. It took them 72 hours to get someone out here. The contractor for the hot water heater was okay. I liked that he knew his stuff and he figured it out. With my heater, I had to call AHS back because the heater started messing up again a week later. The contractor came back out two days later, and he couldn’t find anything wrong. Everything was working when he showed up.

My dishwasher wasn't draining the water. When I wash the dishes up, the water will hold and it will hold at the bottom of it when I finish. I called American Home Shield to submit a claim and every interaction I had with their reps was great. The technician that came out was very qualified. He did everything with me and explained everything that was going on. A couple of times, the one that came to repair didn't get it repaired because the water was still holding in the bottom. But the guy who just left finished it so it's working properly. He had to put another piece in where my door is because a lot of parts in there were burnt out. Now, everything is working fine. I thank American Home Shield for staying with me and taking care of my dishwasher. I'm very satisfied with it. They took care of my problems even though it took a little longer and they didn't neglect me.

We had some sediment in the kitchen faucet. We're having low pressure, and everything else in the house had high pressure of water coming out. I put in a request online to American Home Shield and they gave me the time frame that they're gonna be here. They were even here 15 minutes earlier than the time frame, which I'm really appreciative of. The technician identified himself. He also drove a vehicle that was identifiable as a company that I was told that was gonna be here. I let him inside the front door, showed him the kitchen area, and that was where he started his work.

We recently bought a house that has some issues with its appliances. Placing claims is easy and the dashboard on their website is very helpful. We've had a few different contractors come out and the plumber that came out was very good. However, when I try to call to talk to a customer service representative, I have to go through a menu of automated features before I could get to somebody to speak to.

My friends were using American Home Shield and they told me how good it was. So far, the two times I’ve used it, the people that have come to my house have been very nice. I was really concerned about that, but they’ve been very professional. Recently my heating wasn’t working right and I called it in. The claims rep was very good. The contractors came out the next day, but they had to order a part so it took a little while. They were all very nice and I was pleased with everybody. Right now, everything’s good. As a single person, having a warranty is really valuable to me and AHS is a good insurance to have.

I have rental properties and my tenant calls in the complaint to my property manager, who makes a service request online because it's just so hard to get on the phone with American Home Shield. Nobody answers the phone, and you're on hold for half hour. I have the $75 service fee and they usually make me pay for it before any service. It was kind of a mess. It's not a very good system. My tenant’s been paying it sometimes and sometimes I'm billed for it, and there's just no consistency. I really wish that there would be a better communication as far as everything.

The heat pump on my air conditioner wasn't warming up, so I called American Home Shield and submitted a claim. The tech came out after a few days and my interaction with him was good. He troubleshot and diagnosed my system. He also gave me an alternative method to heat my house by turning on the emergency heat in lieu of the natural heat pump. Then the company put in the paperwork in trying to replace the part then I waited until they were ready and they had the part. It was approved by AHS and after a week, the company was able to bring the part in. After the repair, the heat pump has been working fine.

I've told many people that AHS is totally necessary. Our heat went out and the motor hung up. AHS sent out a contractor who was very cordial and informed me of everything he was gonna do. He even called me back and let me know that the wrong part was coming in. He replaced something on there. Everything was good. He didn’t take long, except for getting the part in.

I called American Home Shield to submit a claim for my heating unit and I had a good interaction with the claims rep since I didn’t know what to do. He walked me through it and took care of everything. The contractor came out the next day and he was courteous. The first guy looked at it and then brought back a thermostat. Another guy came out when I called to tell them that the unit was still doing the same thing. He looked at it and he also looked at the outside. He turned one of the screws and the fan went off. There had to be a shortage in it, so we ordered a board. He came back the next day and put it in. Since then, it has been working fine.

I recently submitted a claim with American Home Shield online for a malfunctioning microwave. Their website was easy to use and navigating through it was simple and quick. The contractor got out in the next business day, within 24 hours. They were very accommodating and it was good dealing with them. They explained the problem to the depths along the way as they tried to troubleshoot. They were able to fix the issue and explained what they did. They also told me to reach out and contact them if any follow-up service was needed. Since the repair, everything has worked like it was brand new. This warranty is very valuable. You never know what can happen and it’s good to be protected for some of the major costs that can pop up. My AHS warranty has good value for what services are offered and I would recommend going down the same path as I did.

I bought my house in July and I've had American Home Shield since then. Their plan was reasonable. Also, I hate getting phone calls and the other companies were hounding me. Once, our furnace was working on and off. It was a faulty switch, which was common with the model that we had. I filed an online claim for it with American Home Shield and the contractor who came was very nice. He put an extra screw in and now the unit is working good.

This is the worst customer service experience of my life. Entered the service request November 17th. The contractor they assigned never returned my calls. After 2 weeks of this, I called American Home Shield, waited over 30 minutes on hold, and they assigned a new contractor. Contractor came out and determined dishwasher needed repair, and microwave needed replaced.

We reported an issue with our HVAC which just wouldn’t blow cold. This resulted in American Home Shield sending out no less than three contractors to assess the issue. The first said the control board was dead and needed replacing. The second said the heat pump needed replacing, the third said the thermostat was the issue and everything else was fine. But reported to American Home Shield that the wiring needed modifying. This took 4 months. American Home Shield went with the last guy, agreed to buy us a thermostat but we have to deal with a wiring issue ourselves in a house we’ve owned less than a year, and no resolution to our problem. Next time I’ll go with the other guy.

We bought AHS service for an year in Oct 2017. We sold our house in Feb 2018 and contacted AHS to cancel service. We were told we had an year long contract and they would terminate once 1 yr is complete in Oct 2018. However in Nov 2018 we were charged the monthly service fee. When we called, we were told it renewed automatically, however, they will process the cancellation and send us refund. In Dec we got a notice of late payment. When we called, we found to our dismay the account was still active. Yet again we were told they will cancel but for refund we need to chat to their retention department.

After being on hold for almost an hour every time, agents confirmed I will receive a refund within 2 to 4 weeks - but nothing so far. Back in Aug, I was charged two $100 deductibles even though I received only one electrical service call. I followed up in Nov 1st week when I called to open another incident and the agent confirmed that I will receive a $100 refund for the erroneous charges within 2 to 4 weeks (Why that long... No idea). I waited patiently and called again later but to no avail. No refund so far!!!

Many months ago, I attempted to get my garage door repaired. But, the company assigned to my area was 1.5 hours away. Company was very difficult to reach, even AHS gave me wrong phone number. It took me hours of calling the area to locate the company, after another company gave me a lead. Once contact made, very difficult to arrange their visit to my home. I finally gave up in disgust and cancelled the work order with AHS and the garage door company. Ever since, I have received emails from AHS, stating I have an outstanding balance. I have called several times and was told I did not have a balance due. But, I still received these emails. Last received on 12/14/18. I have never rated a company before, but feel I should now. Very disappointed.

We have made at least 12 calls to the 800# with no resolution. I have not had a working oven for over 20 days and the parts have not even been ordered according to the American Home Shield's rep. They said the technician they sent to our home did not list all the parts needed. WE have placed 6 calls to the technician (B and M) to resolve and no one has returned our calls. American Home Shield says they will follow up and no one has called back to update us despite our numerous calls to them. We asked for another repair service so we can move the process forward and they refuse to call another service technician. I guess we are talking to a call center, because there is never a supervisor available.

We reported a defective refrigerator on November 13, 2018. That day, we threw out about $300 worth of food. AHS sent a repairman out fairly quickly but misdiagnosed the problem. He replaced a fan that cooled for a couple of days and then failed. Within those two days, we replaced our condiments and other food items. When it failed a second time, we lost another $150 worth of food. Today is December 20, 2018 and the refrigerator is still not operable. I called AHS tonight and they said they could EXPEDITE the parts! I lost my mind.

I've had a horrible experience trying to get my water heater replaced in a home I purchased 2 weeks ago! American Home Shield is trying to force me to use a plumber that refuses to drain or remove the old water heater. Not to mention the additional non code required automatic stop valve or requiring that I build a shelf that meets code because he won't use off the shelf stands or build it himself as a plumber. I don't see any reason to pay someone full price to do only half a job!

I had a backed-up toilet and went online to make a claim to American Home Shield. The website navigation was easy and the technician came out the next day. He cleared the line for me and he was very nice and good. Everything has been working fine since then. I would recommend American Home Shield.

I called American Home Shield on the phone when my washing machine stopped working completely. The representatives are typically really good but for this claim, Best Buy is the one that I had to get to replace it, and it's not going very well. They came out and put the new one in. Undoubtedly, it had a bolt on the bottom of it but they didn't know it was there. They went to set it down and they busted the plug. They left about half an hour ago and they're gonna try and help us get something for tomorrow. But I've had two other claims with American Home Shield and those went smoothly. I really like the coverage. I've even told two other people, my sister being one of them, and they've signed up.

Having American Home Shield has been great. Although I didn't use it the first year I started, it really helped me a lot in the second year. The service is very good and it doesn't take that long for the needed service to come. They're very respectful. Navigating through the website was easy as it was user-friendly. I had a heating issue and they said that in 12 hours from the time I wrote the claim, I would get a phone call from the contractors over here in Las Vegas. The contractor called and came right away, and he was very nice. He inspected the system downstairs, came back up and checked the connection up in the attic. He was really up and down the stairs a lot. Since he was here, the heating system's performance has been great, which has really helped.

I filed a claim with American Home Shield over the phone for a leak detection and my interaction with their rep was good, as usual. However, the contractor didn’t contact me. I was the one who contacted them. They scheduled me for Friday but then they called me right back and told me that they made a mistake, so they moved to Monday, which was okay. The tech came and my interaction with him was excellent. He asked me what the problem was and he did his diagnosis. He went to the main water valve and he said it was the irrigation system, and he told me that he had some good workers that could do the job, but it would take about two days. I asked him an estimate and he gave me a ballpark. He said he was gonna send me an estimate via email and then he left.

Our refrigerator had a leak inside and I called the service line. American Home Shield sent out Tech-tonics AC and Appliance and the tech was phenomenal and amazing. He is a sweetheart, he knows his appliances, and he’s very respectful. He’s an all-around great guy and he knows what he was doing. I hope AHS has a dozen of him.

When my ice maker broke, I submitted a claim to AHS over the phone and their claims process was not hard at all. It has always been easy to talk to their reps. The contractor who came was outstanding. He took his time to look and see what was wrong. However, he had to come back to fix it because he found something else. Nonetheless, I’m getting plenty of ice now. American Home Shield is a good company.

I’ve used American Home Shield for years, personally and professionally, and they've been very helpful. Recently the freezer wasn’t working and I submitted a claim online for repair. The contractor came to our house a couple of times since there were parts that had to be ordered. Everything has been functioning very well since the repair. It was a very good experience.

My oven wasn't working. There were some issues with the igniter. I went online and submitted a claim to American Home Shield. Navigating the website was easy. The contractors came out quickly. After the repair, the oven has been working fine. Having a warranty is very valuable especially for homes that are older than five years old. I would tell others that American Home Shield has good quality service.

I filed a claim over the phone at American Home Shield when my toilet was leaking, and I had no problems with the plumber. AHS also sent people to check the heater and make sure it is working properly. My experience has been amazing overall.

American Home Shield's dialing system is terrible. There have been times when I called, and it says they were at lunch, but it was past the time that said it was lunch. There were also literally a period where all day, it just went to a busy dial tone. So, I called from my work line and still the same thing. There was a part of me where I was like, "Okay, are they going out of business, what's happening?" I called AHS to get the appointment set quick and they said they would get someone out quick, and they did. When the tech got here, he asked if either AHS or anyone from his company asked me if the oven was a built-in, and I said no. So then, we had to get reassigned because his company doesn’t handle built-in ovens. This could have been just the vendor putting it on AHS.

When I turned on my dishwasher one day, the water wasn’t running through and it was just making noise. I called American Home Shield and after a few days, the contractor came to fix it. The dishwasher was working perfectly and the guy was surprised why I called. Then, he realized that the heater was not working properly, so he changed that part. The guy couldn’t speak English really well and I had a hard time understanding him but he did good in the end. I am satisfied with the work and it was a good experience.

When I bought my property, it had an American Home Shield warranty on it. My first claim with them was for an electrical issue. I submitted a claim for repair with AHS online and navigating through their website was okay. In less than a week, a contractor came out and he was friendly. Everything has been operating well since the repair.

When our garbage disposal wasn't working, I submitted a claim to American Home Shield and their contractor came out once and got it to work. The following week, it wasn't working again so they had to come back out. They found a little plastic thingy in the blade and after that, they got the disposal working. Last week, I spoke to their rep when I got double billed for that service. I got an email saying that I was gonna be dropped from AHS because I didn't pay the $75 to Ability, but it was paid. They asked me to pay it again. That should have been noted because after that, I got a bill for the $75 from them. I was planning on calling them, but I've been so busy. I'm worried because I've been with them for so long, and for them to say that they're about to drop me because of this bill, I would try to get it cleared. The guy that I talked to said that he was gonna notate on my account that it was cleared up but then, I got this bill.

My heater wasn’t working and the reps of AHS answered and solved my problem in a timely manner. I needed an electrician and he got the electrician to come right out the same day, and usually, you have to wait. The electrician checked all the wires to make sure I would be able to get heat. The heater is now working fine. I've been with AHS for a while and they're good at coming out and fixing stuff. You don’t have to wait for a long time, and you don’t have to worry about them not fixing it. I recommend AHS to friends. I got my daughter and my niece to go with them. The warranty is good to have because you don’t always have the money. If I had to pay out of my pocket to get that heater fixed, ain't no way I would've gotten it fixed.

Upon submitting the claim through the internet, AHS was very prompt on getting back to me. From there, they assigned a specific contractor, Premier Appliance Services, that I needed to work with. Whenever we call them, the answering service personnel has been very rude and the waiting period to get a service is longer than what we expected. When they come in, they do a visual check-up and order the parts, but then the waiting period is completely wrong.

I like the pool company that came out for our pump. The contractor was very honest and helpful. We had another pool company and when they came out before, they cracked the lid to the pump. But they tried to put some glue in it to fix it instead of replacing the lid, and it was sucking in air. Plus there were some screws that belonged on the outside but they had somehow put them on the inside of the basket of the pool.

I bought a house and the downstairs furnace was not blowing hot air. I filed a claim online with American Home Shield and found that their website was self-explanatory and very user-friendly. AHS then took my copay and assigned a company. I was given a time within 24 hours but it was right around the Christmas holidays, so it took them a little longer to get back to me. But I expected that because I submitted it on a Saturday before Christmas and they contacted me late Monday afternoon. We weren't living in the house yet though, so it wasn't an emergency. When the tech came, he introduced himself. He answered all of my questions and fixed everything satisfactorily. My son is sleeping downstairs and he has heat now. We immediately needed the warranty when we moved to the house and so far, it’s good.

The most recent claim I had with AHS was for a leaking handle of a shower. I tried calling American Home Shield and it is unbelievable how long I had to wait on hold trying to get an agent justto alert them that we're in a high rise. Yet American Home Shield has an uncanny ability to assign plumbers to us that don't work at high rises. And I've had it happen several times already where the whole claim would get dropped. I've tried requesting a company that does high rises and that has been met with mixed success. So, it's been a true hassle.

My daughter noticed leaking on top of the water heater from both sides of the pipe and it was draining down the side to the water heater. I went down there to check to make sure that what she said was legit and, yes, it was indeed legit. So, I called American Home Shield to make a request to get it repaired. I went through the automated system and then talked to a person. Then, the contractor, Niebuhr Plumbing called in at 6 o'clock the next morning and when they arrived, they went right to work. They were professional all around and courteous. Those guys got the work done, they knew what they were doing and I appreciate what they got done. I’d recommend this contractor.

I bought a house on November 19th and my stove had an issue in November 20th. I have been waiting on this issue to get resolved since then. I submitted my claim online to AHS and their response was fast because I initiated the claim. American Home Shield had sent out a warranty repair person to fix my stove. The contractor screwed it up twice and ruined the two major holidays of the year. They have ruined Thanksgiving and I don’t have a working stove for Christmas. Furthermore, they don’t offer a reason why I am not taken care of. Then they’re trying to charge me another $75 for another visit to repair the same item that I had already paid for. I have to try to get that resolved. I’ve filed a few other claims that went well, so I was happy with the service. It’s just this recent one. If my service continues the way that it does, I’ll be canceling all the products that the parent company offers.

Our washing machine flooded our house. It had a valve stuck open and the valve had to be replaced. Submitting the claim online was very easy. It took about an hour and a half to get David’s Appliance dispatched, which was very pleasing. They were Johnny-on-the-spot. The contractor was very good, professional, friendly, and knowledgeable. The repair worked, but I wished that American Home Shield would cover the flood damage. The part that they replaced was $100, and the repair ended up costing us 81 bucks, so having the warranty definitely saved us money. It’s definitely worth having American Home Shield.

I had a well pump repaired by submitting a claim online to American Home Shield. Their online site is very user-friendly. Also, the contractors who came out were very professional and got the job taken care of quickly. It took them two visits with one week interval to complete the repair and since then, the well pump has been working perfectly.

We had a furnace that wasn’t working in a house that we had in California. We submitted a claim online with AHS and in less than a week, a contractor was sent out. It was delayed mostly because we had to work around the tenant’s schedule. After the repair, everything’s been fine and I haven’t had any more complaints. Having the warranty is very valuable and it’s worth it. We've also recommended AHS to other people. They've always been very responsive whenever we’ve had a problem and have taken care of it.

When I submitted a claim to American Home Shield online for our furnace to be serviced, it took 24 hours for someone to reach out to us and the service their contractor provided was professional and quick. My experiences with American Home Shield have all been positive.

I requested a microwave repair through American Home Shield online and the contractor they sent was perfect.. He was professional and got the job fixed. It was everything that I needed. They didn't want to replace, and I wanted it fixed and they have somebody who's qualified to do it. AHS is worth it and lets you save a lot of money from replacing or repairing your appliances on your own. I would recommended them.

I had an issue with some light sockets and an electrician sent by American Home Shield came out for it. We identified the problem pretty much right away, and the only thing was that he needed a CGI switch and he didn’t have one. He said he'd have to come back another time, and he did. However, when he put the CGI in, the switches didn’t work. We found out that there was a mix wire somewhere else that blew the CGI, but he fixed it and he was real helpful in explaining a lot of things. Everything has been good ever since.

I explained to the rep from American Home Shield that I had been out of a heater for almost a week and that I needed a water heater. Without hot water, it was chilly here and I had my granddaughter visiting. The last guy whom I spoke to at AHS set the appointment up and the plumber came out the next day. He brought the heater and put it in. He did what he had to do and I gave him the money. Then, the other part came up when turning on and using the bathroom sink. My daughter was washing up with the water heater and she said that the water was going everywhere again, so I called AHS back and they said that it was another invoice.

My dryer was turning on and it was going but then it wasn’t, so I filed a claim with American Home Shield online. About 20 minutes later, the contractor called to make an appointment with me. He was here about 15 minutes earlier which was absolutely great. I explained to him what was going on and he got everything he needed to fix it. He was done within 10 minutes. It was very fast and everything has been going perfectly since the repair. AHS is a good warranty company. The contractors they sent out are prompt and on time. In fact, I have referred quite a few people to American Home Shield.

I first became a customer about nine months ago with two homes being covered. I submitted my first service request for my dryer, stove and refrigerator on 12/11/2018. The technician came out and was able to fix the dryer and stove the same day. The technician informed me he needed to get parts for the refrigerator. It is now 12/20/2018 and I just got off the phone with AHS after waiting over an hour for someone to answer and was told they are "searching" for the part and would not be able to give me an update until the part was found, then it would take an additional 3-5 business days for the part to reach the technician. I will not have a refrigerator for Christmas. Why does it take so long to "search" for a part? I purchased this warranty to prevent this very scenario from occurring.

Updated on 02/06/2019: They set IGD plumbing from Spring Texas to install a water heater in my daughter's house which was leaking gas so bad until they meet it to call the gas company out of League City. The gas company came and were astonished by the lack of care they took in installing the water heater. Gas was leaking from fuse. I am going to the Better Business Bureau. And we are getting a lawyer. Because this is unacceptable. We are stop payment on the check. My daughter had to pay over a $1000.

In trying to get an appliance worked on, that had previously been worked on under the policy, they decide that they do not cover freestanding ice makers, only those that are built into a refrigerator, under the "real estate" plan. Somehow I have "the wrong plan". This is an ice maker that had been repaired under the policy 2 years ago, I've had this house almost 4 years with coverage the entire time. Customer service has "dropped" my call twice and I've been on hold for over an hour waiting to talk to what is supposedly the "right" department. I should have learned my lesson when their pool coverage didn't seem to ever cover things that went wrong with the pool.

Our most recent claim was our water heater. We called American Home Shield and they sent somebody out. The person said that he couldn't get us until a week on the books. So I called American Home Shield again, they canceled the original contractor, and they sent Lowery Plumbing after that. Lowery Plumbing bashed AHS and said that AHS would not replace our water heater so they ordered a new part and got the water heater fixed. The next day, still doing the same thing so I called them back. They were really rude and they said that I have to call AHS.

We submitted a claim to American Home Shield for a toilet issue and the plumber who came out was great, professional, and very knowledgeable. He knew his stuff. He was able to get the issue resolved in 10 minutes and our toilet has been working well since. However, American Home Shield needs to hire more people on their phone as their wait time is terrible. I have to wait 10 minutes every time I call. Outside of wait time though, filing a claim has been fine. I’ve been dealing with American Home Shield for a couple of years now. Other service calls were not the best and some were very good. I left them for a brief period of time, but since I’ve been back, I’ve been satisfied with them.

I submitted a claim with American Home Shield online to repair a washing machine and the online process was relatively easy. The contractor that came out did a great job and the washing machine has been working well since the repair. I’m satisfied with my experience with AHS.

I called American Home Shield and submitted a claim for our upstairs heating unit that wasn't working. The rep I worked with handled everything professionally to my satisfaction. The repair company that came out was professional as well and got the job done. I highly recommend American Home Shield.

Our warranty with American Home Shield came with the house when we bought it. I usually called them to submit a claim and they contacted the repair people. Then the contractor called me and set up a schedule. Their tech came out and told me what the problem was. He fixed the problem and let me know when it was done. It was pretty simple. But with the latest claim that we had with AHS for our hot water shower, the contractor still hasn't got the repair done, although it's the third time already. Before that, we had a claim for a water leak and it took AHS three months to get another contractor here to seal up the ceiling. Nevertheless, AHS has really been good.

I’m fully satisfied with American Home Shield. I went online and made a claim for the furnace that quit blowing, and it turned out the igniter had gone bad and the draw fan was going bad. I got the online response fairly quickly, and then I began to get texts to let me know what was going on. Myers Comfort Specialists of Birmingham came out and they were very good. They got excellent personality, knew right what they were doing, and I was really surprised at how fast everything was done. They replaced the igniter and that worked. They had to order the fan motor, and when it came in, they came and installed that and did it fairly quickly.

I called American Home Shield and filed a claim to have my refrigerator ice maker repaired. The claims process was quick and they told me which day the contractor would come. The repair guy was really good and he could repair everything. I'm really happy about the service.

We called American Home Shield on a plumbing issue and they took care of some problems we were having with the commode in the front bathroom. Our most recent claim was for the central heating and our interaction with the contractor started off not good. But we switched contractors and the one who actually did the job was great. He diagnosed the problem quickly enough and said he had the part at a shop. Then he got back earlier than expected, and had the job wrapped up. Now the heater works like a champ. I've recommended AHS to friends as AHS pays for itself.

My experience with AHS was everything I expected. It was good. I filed a claim online for a leaky faucet and navigating their website was easy. It took AHS 24 hours to get a contractor and he did everything he was supposed to do. He was very professional. I told him what he was fixing and showed him where to go. He knew, but I just had to show. He fixed the problem and the faucet has been working fine.

I had an issue with my refrigerator. I filed a claim online with American Home Shield and their site was very friendly. They sent out the Sears contractor and he replaced a valve in the ice-maker. He did an excellent job of doing that. The refrigerator has been working fine since the repair.

My oven wasn't heating up and the contractor AHS assigned called to set up the appointment. He moved the stove out and said a little clamp on the back burned itself off. He was very professional, very nice, generous and he told me what was going on. It was an easy process. I told him that I just needed a new stove because it's 15 years old and was here when we moved in. He chuckled with that but he fixed it, and that's all that I was worried about. My son was like, "Mom, that was a close call because that could have been Thanksgiving." I always recommend American Home Shield because it saves money and it saves time. You really can’t beat having a home warranty. I've had it since we've been here for 15 years.

When I turned the heat on, it wouldn’t come on. I called the claim in to AHS and the contractor called me within 24 hours to set up an appointment. About a week ago, Terry’s Mechanical LLC came to fix the air conditioning. The who guy came out said that the grates, the air conditioner, the fan are all full of dust. He thought it was covered, but he wasn't sure. That’s not my problem. I pay what the insurance company wants. If they tell me the cost is $100 a month, I pay it. If they tell me it’s $50 a month, I pay it. But when I submit a claim, I don’t wanna to get "The policy may not cover this. It may not cover that.” Once the contractor comes out and says they don’t know if the issue is covered or not, then what do I get the insurance for? The interactions with the contractor were good though and everything has been operating excellently since the repair.

Every time we call American Home Shield, there’s an exorbitant hold time. It’s ridiculous. We’ve spent well over an hour on hold trying to get through, and that has happened more than once. We had a plumbing situation, and AHS sent someone out who said it was fixed, but it wasn’t really fixed. So, AHS had to send somebody else out. And we were charged for both instances even though it was part of the first call. So, that was not very pleasant. Then in order to resolve or try to address the billing for being billed the second time, we had an over an hour wait over the phone. We had to put the phone on speaker, and go about our day until somebody picked it up, so it was not a great experience.

I have four properties and I use American Home Shield for all of them. I've used them before for about four years, then I went to another company for a period of time. I found out that they offer less price but it wasn’t up to the standard, so I came back to AHS five months ago. My tenant called AHS for a claim as there was something wrong with the air handler in the AC unit at their house. Their service turned out great. People that came out there and fixed the issue. They did some additional work and didn’t charge us on our side. One thing I recommend to AHS is when a person is filing a claim, they need to be a little more detailed in what the work they performed and the breakdown of cost. When you see the receipt from both American Home Shield and the actual people that performed the work, it does not view a specific breakdown of the work that they did and the cost of that work. Nevertheless, I'd recommend American Home Shield.

American Home Shield provides good coverage. I submit claims with them online and it's easy to do. The contractors that they've sent have been professional and friendly. I like the interactions that I've had with them.

My AC was blowing up whenever it feels like it and so I went online and submitted a claim with American Home Shield. That process was fairly easy. The repair company then came out and the part went out. They got the replacement part within a few days, came back out within the same week, and put it in quickly and easily. The unit has been working since then. American Home Shield is a good company and I would recommend them.

When there was a leak in my outside faucet, I submitted the claim online to AHS and it was relatively easy. The contractor came out after 24 hours. The guy had been here before and we had a rapport, so we went over what I thought was wrong and he said he can verify it one way or the other and then explained what he could and could not do under the contract. He fixed the problem, but my sink was 20 somewhat years old and I asked if I purchased the faucet could he have replaced it. He said that’s not part of the contract and it had to be broken. The faucet had to be leaking, not the spigot and there’s no preventative maintenance. I still have to call a plumber to come back eventually to do it.

We were smelling a weird smell and we determined that it was coming from the vents in our house. We submitted a claim to AHS online and it was really easy. AHS sent me something immediately that tells me that a contractor has been assigned for my claim and then the next morning, I was contacted. It was super quick. I love AHS's whole system. They were sending the emails and texts about the status the whole time, which was great.

The American Home Shield claims representatives are always professional when I submit a claim over the phone. I had a plumbing claim and a contractor was sent out the next day or the day after. We talked about the issue before he started the repair and he was very nice, respectful, and knew his stuff. Everything's working well now. Having AHS warranty is very valuable. I had several items that needed work and I didn’t need to look for a contractor. They sent someone out for a minimal price and fix whatever it is. Go for the American Home Shield warranty.

Our dryer quit getting hot recently and with a family of five, we needed it working as quickly as possible. I went online to submit the claim with American Home Shield and it was easy. I was at work and very busy, and it was quicker to do it that way. Precision Appliance Repair, the service contractor sent by AHS, was really good. Their tech was very professional, answered all my husband's questions, and was in and out as quickly as he could. It took 24 hours from when I submitted the claim till when our dryer was fixed. It was a good experience.

I initiate claims for American Home Shield online and I can't remember having any difficulties with the website navigation, especially since I'm challenged when it comes to technology. In my first claim, the ice maker had a leak in it and a tech from Sears fixed that. Then the second appliance guy from Premier Appliance put a new pump on the dishwasher and a control panel. As far as the claim for my ceiling fan and my smoke detector, that has never been done. The last call I had from the electrician was on November 20th and I told him that I wasn't feeling well. I was really sick and I thought he was gonna call me back, but I never heard anything more from him. He also kinda indicated to me when I was telling him about the problems I had that he didn't think that American Home Shield would fix them anyway. While the electrician has never come to the house to see my last claim, both the appliance guys who were sent out were excellent.

Our heating system wasn’t pumping out any heat. The downstairs was fine but not the upstairs area so we had to try and heat it up super high. I submitted my initial claim for the heating system online. I received a text message and an email from American Home Shield about the time. This was followed by a phone call to verify the time. A contractor came out the next day, the 29th of November. The problem was he did not submit the note or information that was supposed to be sent to AHS.

I had a leak in a pipe and submitting the claim with American Home Shield was pretty easy. I called and told them what was going on, then they put the claim in and I got the call the same day from the plumbing company. Home Choice Services, the contractor with the plumber, was pretty good. They came out the same day, even though it was on a Sunday, and gave me the information. The plumber gave me the other company that he works with and that I needed to come out with the machines to dry up the walls and he called them for me. The repair is still ongoing and the contractor is trying to figure it out. They gave me some options to try first before making a bigger hole in the wall.

AHS's claim process has been good. I always do everything over the phone. I'm a disabled veteran and don’t own a computer. My heater wasn’t working and the contractor AHS sent was very good. She was also nice and polite. She didn’t waste any time and went straight to work. I’m very happy with the services I had. I would tell friends that they’re sure of getting a good thing if they use AHS.

The water in the dishwasher wouldn't drain out. I called American Home Shield to submit a claim and the rep I spoke with was nice. The technicians that came out to repair it did a good job to the best of their ability and everything has been working good since. I just hope they can lower the yearly annual price. Nonetheless, I'd tell the homeowners to always have American Home Shield for a backup plan.

I always recommend American Home Shield to everybody I know. I filed a claim over the telephone for my heat pump that was frozen. I had a lot of problems with a contractor. They wouldn’t do the work for me, and American Home Shield was very good about getting that straightened out and got me hooked up with Holder’s Heating and Air and got the problem taken care of. I was sleeping the whole time and the tech knew exactly what he was doing. He corrected the problem really fast. That spurred me away.

When we had a claim for a fire detector, the first people didn’t do their job but the second people that came out, JEM Electric, were outstanding. We had the most high-pitched squeal randomly throughout the course of the day causing my dog to tuck tail and cower constantly. Jose knew what was up, he did all the troubleshooting he needed to and put excellent notes about what he found in comparison to what the first techs didn’t even look for. He stayed for a little more than an hour. He found some differences between the connectors on the back between the different rooms and also how the connectors were not seated properly. He mentioned it on his notes. Since then, we haven’t had a recurrence of the initial problem that he came out to troubleshoot.

My heater went out. I submitted the claim online and navigating the website was great and easy. The contractor contacted me within 24 hours. Eagle Heating & Air had to come out four times, the same guy three times and the last guy. They were all great. My unit’s upstairs and the guy took me there, showed me exactly what he thought and what he was doing and explained everything. He ended up replacing an igniter and the unit operated perfectly since the repair. Having this AHS warranty is great. I love it. People need to get it as soon as possible.

I live in Minnesota and last winter, it was below 0 and my furnace went out. I called American Home Shield and they couldn’t get somebody that is a normal vendor. They let me immediately go find a vendor then they reimbursed them quickly and in a timely manner. I was very pleased with the way they handled my claim. When I submit my claims, I like to talk to a person so I always wait to get ahold of a person. Then sometimes, I pay with a credit card ahead of time before the guy comes out. Sometimes, I wait until the guy comes out and they just hold my credit card, then I pay after the visit.

Terribly disappointed with the customer service! I have been trying to get service on my tankless hot water heater since Monday night. The original contractor they set me up with wasn’t available until Thursday. When I called back to see if there was someone else that could come out, they cancelled the original contractor and sent me a referral to someone that doesn’t even work on my type of hot water heater. When I got rescheduled with the original contractor the Thursday spot was full and now they can’t come until Saturday!!!

Prior to purchasing a policy with AHS, I gathered as much information as I could and with both good and bad reviews I decided to give it a try. I am completely disgusted with the lack of communication and failure to resolve the issue of a nonrepairable appliance. I have called 7 times in 2 days and still have no answer regarding my oven that has been out since before Thanksgiving. It is now 1 week before Christmas and the company that was sent out to my home that could not fix my oven is nowhere to be found, neither are they responding to any of AHS calls nor emails. Was this even a legitimate company sent out to my home? There are many questions I have and every time I call, I'm placed on hold and hung up on. This is the worst experience I have ever had with any company and I am thoroughly upset.

My washer is broken and it's been over a month and the guy that is supposed to fix my washer said he called when he did not and went straight back not even coming to my house. Nothing in my call history or from my cameras outside my house. The parts to fix my washer took over 2 weeks and when the parts finally came in he did not want to come back and fix my washer because he supposedly called? Horrible system and service. He even works only Monday and Wednesdays. What type of service is that? It's almost 2019 so there going to fix my washer next year? This is not customer service.

Minimum of 25 minutes waiting to speak with representative, and then when we are disconnected - she fails to call me back! So after ANOTHER 30 minutes on hold, I speak with someone about a $75 service call fee that was taken from my bank account for a service that was NEVER done. Now I have to wait 10-14 business days for a refund. Every single time I try to contact them, it is an ordeal. Hold times are ridiculous and there is no other way to contact them - not email, live chat or carrier pigeon.

Our furnace went out on October 26, 2018. We easily went to the website and filed a claim. It took 4 days before a contractor came to our home. That contractor disassembled our unit and left with the promise we would hear from him the next day. A week passed and we had not heard from anyone. We called AHS and we were on hold for an hour and a half. Another contractor was sent out who also gave us a runaround.

I submitted a claim to American Home Shield online for a water heater issue. Navigating through their website was easy and the contractor that hey sent out was good. He explained everything he was doing. So far, everything has been great. Since you’ll never know when you’re gonna have an unexpected expense, having a home warranty is very valuable. I would tell others that they should purchase AHS too.

One of my first claims with American Home Shield was for a pipe that was leaking. It was a weird experience. They were sending in multiple people, one for the Sheetrock, one for the pipe, and I was getting told that the pipe wouldn’t be covered for certain reasons. It was just new to me to know that it would've been covered if it was a natural shifting. It seemed that there was a lot of loopholes. So that first experience wasn’t the best, but ever since then, everything else have been up and up. I like that American Home Shield allows you to pay after or before the service is done.

We’ve been with American Home Shield for many years. We’ve done claims both online and over the phone, and we’ve always had excellent service. When our food disposal broke, we called them. They set it up with the plumber who came in and fixed it. The plumber was a very professional and nice man. As a woman answering the door, I get kind of scared of what is gonna walk into my home while I’m alone. But I’ve never been afraid of every contractor with AHS. I just wish that AHS' rates weren't so high and that they wouldn’t go off on their rates every year. I wish that the rates would stay kind of steady or that AHS would give a discount to people who have been with them for so many years - a discount for loyalty.

My freezer has an ice maker built in it from Samsung and air was getting in it such that the ice was looking like it was wet all the time. Also, it was building up the ice on the top of the motor. I put in the claim in early July through my smartphone and the American Home Shield website was very easy to work with. The first guy who came out said that it wasn't fixable. He could replace everything in there, but I'm gonna have the same issue. He took almost over a month. Then the second guy changed everything except for one part. Finally, the third guy thought that changing that part will fix it. So after a taking a long time, the ice maker was fixed 3 weeks ago.

The dishwasher started acting up, making this loud noise and not pumping out. So I went online and submitted a claim. It was the first time I ever did it but it went well. I'm almost 65 and it was easy for me to do. It was a good experience. The man who came out was very courteous. He was a nice young man. He found what appeared to be a nail. But our dishwasher's about 10 years old and after he left, we noticed one of the spindle things, the things that come up that set your plates, was broken off. So what we thought was a nail was actually that. It had broken off, went down in and was grinding. I thought it was really silly but we wouldn't have known. It was a simple fix too. The contractor cleaned the dishwasher out and showed us what the problem was. He also gave us his card and said that if the dishwasher starts acting up again within the next 30 days, to call him and that we wouldn't be charged again. And so far, we've had no problems.

The refrigerator's ice maker wasn’t working. I called AHS and the interactions with the rep were fine. It took a week for the contractor to come out and he was fine. The ice maker wasn't repaired but AHS sent a new refrigerator and it has been working well. Overall, they did what they said they'd do. Having AHS is valuable and I’d recommend them.

American Home Shield is doing great and I'm very happy with them. I called a claim in and had a wonderful experience with their claims representative. The contractor came that day and he didn't mess around. He knew what was wrong and went right to work and was very professional and polite. He fixed the furnace and put a new transformer in it. I'd tell everybody to not even think of buying a house without AHS.

I had no heat and I filed a claim for it with American Home Shield online. They were then able to send a guy out the next day. He was very pleasant and he seemed to know what the issue was. He put in a new thermostat and fixed it. I’ve been with AHS for about 15 years now and most of the time, except for an incident with an air conditioning contractor about six years ago which AHS changed anyway, I got good service.

I filed three claims with American Home Shield over the phone and they responded immediately. Usually, I have a question that I need to talk to a person and doing it online takes longer. One of my claims was for a dishwasher which started about three months ago. AHS went through two companies who replaced seals and the felt thing in the door but that didn’t resolve the problem. So, I reached out to Sears and they were prompt in my call. They are coming out next week to fix the dishwasher. I also had an electrician come out for an outlet that wasn’t working and he fixed that but then it stopped working again a week later, so he's coming tonight to revisit that problem. Nevertheless, the contractors that AHS has sent have been very nice, personable and polite and overall, AHS has done what they said they would do.

My microwave broke, I called in a repairman and he tried to fix it. The door and instrument panel weren't repairable. He fixed them but it didn't work, so he said he ordered new parts, but one part was backordered to February according to American Home Shield. I verified it and it's January-something. However, they said that even though the contract says they can repair or replace, there are two different paragraphs in the contract. They want to go with the one that says they can offer us cash, but not install. They want to give us $366 instead of just getting a new one and installing it. They want to give us a flat amount, which isn't enough to install it. I asked them to explain to me why they're not honoring the wording in the contract, and they just kept repeating that same thing over and over.

I went through all the programs and American Home Shield has been the best. Plus, I called American Home Shield and talked to the reps and I was happy with them. One time, my tenant's heater and air conditioner system was down. So, I had them call the claim in to American Home Shield and I followed up thereafter. It has gotten a little cold this time of the year so we had to get the issue taken care of right away. Within 48 hours, it was taken care of and it was a fantastic experience for us. I recommend AHS.

Our kitchen sink was not draining and I filed a claim online with American Home Shield. Their plumbers, in general, don't seem to keep weekend hours. Some plumbers clearly do but both of the last plumbers that we had American Home Shield contact didn't call us back until the weekday after. In this particular case, the plumber called the Monday after and then came out on Wednesday. He was great though. He was very quick and efficient. He has been to our house before when we had a clog in a bathroom drain, so he knew us and we knew him. He was done within 10 minutes and the quality of work was A-plus. I wish that AHS would work with contractors who are available all days of the week though because sometimes, you can't wait for four days to clear your kitchen sink. Other than that, American Home Shield is a great service.

American Home Shield sent out the first electrician to take care of the electrical switch that went out in our panel box. We also had a heater fan in one of the bathroom that needed to be repaired. The electrician fixed that, but said that he thought the electrical problem was a power surge or overloading of the circuit, and so, he wasn't willing to fix it. He was friendly and polite enough, but was unwilling to spend the time to figure out what the problem was. So, we got a second opinion which I liked. AHS said that we'd have to pay the service fee if it was the same opinion as the first electrician. But if they would come up with a different opinion for the repair, then we wouldn't be charged.

The AC didn’t work and it was really easy then to place a claim online with AHS but the vendor was a little bit harder to get in contact with. When I had trouble contacting the vendor, I called American Home Shield and that person was very, very helpful. She tried the HVAC vendor's phone numbers to try to get ahold of them and then when she couldn't, she offered to let me choose a different vendor. While she was trying to do that, the vendor reached to me coincidentally, but she was very helpful.

Having our American Home Shield warranty is very good. We don’t have to spend time trying to check prices and find somebody who is available and willing to come to our house. It’s very easy. Recently, our heater that's on our lower level was making some noise upstairs, but it was not forcing any air out of the vent so we weren’t getting any heat. I went online to submit a claim with American Home Shield and it was very easy to navigate through their website. The contractor was supposed to come the next day, but they had a cancellation, so they came the same day, six hours after I called. The technician that came was very polite and friendly, and he explained everything very well. There have been no problems with our heater's functioning since the repair. Over the years that we’ve had AHS, we’ve had no problems so I would tell people to sign up with them.

We had American Home Shield before and if I needed a water faucet replaced, I would get a really cheap water faucet from them. They replaced my garbage disposal several years ago and they put in a quarter-horse garbage disposal that wasn't the same quality as what I had. I was disgruntled about that so I stopped using them. I went back to them and I recently had my refrigerator fixed as it stopped cooling and there was a problem with the ice maker door. I made the claim for it online and it was pretty simple. It took a little longer than I would’ve liked to get a contractor out, but my son was there when he arrived and he just let him into the house and let him do his thing. Now everything is perfect, though it would’ve been nice to have an email that says, “This is what we found. This is what we’re gonna do.”

The main chandelier in my main dining room was out and parts of my electrical sockets were not working. I called it in at American Home Shield and then I called back again because the original contractor couldn’t get to me until the next week. They then tried to get someone sooner but that was the shortest amount of time that I could get any service. The guy that I talked to was very professional though and since the service, everything has been operating fine. Having a warranty on my property is very valuable. It helps me sleep at night knowing that I have coverage that I can call if I have an issue. AHS works well and I've enjoyed my experience with them. It's very convenient and everybody gets it done very quickly majority of the time.

The air conditioner at my home stopped working and I used American Home Shield's website to submit a claim. It was easy navigating through the site. I've been using it for more than a year. Then, they got a contractor out in two days and they said they need to order some part. The air conditioner is not yet repaired and it has been almost a month. Other than that, American Home Shield has some of the best warranty. I've had a good experience.

We filed a claim for the furnace through the automated system on the phone and it was easy. It just didn't give the opportunity to add any extra comments when needed. The contractor sent by American Home Shield was on time. He did his job and fixed the issue in one visit. It was something minor that needed to be exchanged. Now, we're working on the water heater. The contractor came out to look at it and they told us what was wrong with it. We just gotta figure out how to come up with the rest of the money. Overall, everything's fine with American Home Shield.

I contacted American Home Shield to submit a claim for the air conditioning and they gave me a company by the name of Myers. I called in again and I complained about the young man because he blocked my way, in my hallway, in my own home. The first time he came out here, I asked him why he didn't it out. The thing was still freezing up. He wanted to be argumentative and wouldn't let me pass him. I was trying to be very polite about it. He ordered a bunch of stuff and he said that I needed more Freon. The unit was one year old and he said I needed all kinds of items underneath the house to upgrade. When I found that out, I told AHS to send me somebody else and send me the ones that were out here before, which was Affordable Heating and Air. When they came out, the Freon was not low and the unit only needed one part. They fixed it and I've had no issues whatsoever since

I am very disgusted by this company. They have contracted two companies to come out and they have not fixed something as a simple leak. Now my basement is flooding and no one has contacted me or called back. Almost every time I call them, I am spending hours on hold just for them to get disconnected and never call me back. I will be reporting them to the Better Business Bureau and declining any cost I have paid to them on my credit card. They are ripoffs.