American Home Shield Reviews

I filed a claim for my Maytag dryer which is less than two years old. It's under a factory warranty and American Home Shield is gonna submit what they've got. I’ve been without a unit since Christmas. Other than that, there was a smell coming from our furnace and so phoned in a claim and a guy from Tenney's Heating and Cooling Services came out and it turned out that the smell wasn't coming from the furnace. But he went ahead and replaced parts he didn't replace the last time because he did not have them with him, and he did a fantastic job.

There was no power on the fixtures and I submitted a claim with American Home Shield online. The contractor, Richard Donaldson Electric, came out in 24 to 48 hours and our interaction was great when they arrived. The contractor was very knowledgeable, informative, and professional. I had a great experience with Richard Donaldson, but it was not so good with the other American Home Shield agencies. I had a negative experience with a claim. The company that AHS provided was very unprofessional and rude. It seemed more like they were just here to get a quick service fee and just leave. We went for about three days without water. Finding another agent out of American Home Shield’s network was a hassle and I also had to pay out of the pocket. It was a horrible experience.

I called American Home Shield's office to submit a claim when my heating wasn’t working recently and they were quick about it. They contacted the contractor, Carolina Air, on that day. The contractor checked out the heating for me and did a great job. So, I requested them to come a second time. They came back and checked the heating again for me, and there was just something that I wasn’t doing. My heating is fixed now and it's working great. Everything has been good and I was really satisfied with AHS.

The water was not working on the refrigerator and I submitted a claim for it online with American Home Shield. Someone then reached out pretty quickly within a day. The contractor who came was very helpful and he educated me on a lot of things. It was a frozen waterline, so they weren't allowed to fix it. But, he told me how to fix it and it has been fixed now.

In the past year, American Home Shield has improved on their response time when I submit a claim. I usually receive a call as soon as I submit an online request. When I submitted the claim for my leaking hot water heater, American Home Shield had somebody assigned, and the contractor called me the same day that I did the online service request. The water heater has to be replaced, and there was some concerns about American Home Shield not replacing our current 65-gallon tank. They would only replace it with a 50-gallon because the 65-gallon is considered commercial nowadays. So, that had my husband on the phone with American Home Shield for quite a while, trying to understand that and the different options and the cash out. That made me uncomfortable.

Our washing machine made a lot of noise like it’s about ready to jump out the door so I called American Home Shield to file a claim. I realized that our washer was 16 years old and I wanted to know if they would repair it or replace it. I was trying to get that out from AHS and the guy was really rude and nasty. From the time I've been been with AHS, that was the first time we ever dealt with something like that. Nevertheless, my interaction with the contractor was great. Since our washer was 16 1/2 years old, all he could do was look at it. He aid that he would go back to his shop to look for the part for the washing machine. It took almost a week before we got a call saying that they got the part.

I had a water leak and it must have been running for a while. My water bill said I used 4,500 more gallons of water last month. I happened to hear it one morning. I kept hearing it and I went underneath the house. I walked toward the center of the house and found where all the water went to. It must’ve drained off another way where I couldn’t see it. I filed the claim with AHS online and navigating through the website was easy. The contractors came out faster than I thought. My step-son showed them what was going on, but they said they had to call back and do another report instead of fixing it right away.

I have been very happy with American Home Shield's service every time I've used them. Last week, our refrigerator was going out. AHS sent a repairman out that same week. He looked at the refrigerator and he provided a very nice service. But AHS can’t get parts for the refrigerator. We’re supposed to purchase a new one, send AHS the bill, and they’ll reimburse us. But we ran into the problem. The refrigerator we wanted to pick was too big for the cabinets so we have to go another route. We used AHS twice last year. After we sent them the receipt, they sent us a check within 10 days. I would recommend AHS to other people.

The toilet wasn’t flushing properly. I called in to file a claim with American Home Shield and my interaction with their rep was good. They assigned a plumber to come out and when he did, he checked to make sure there was no blockage or anything in the toilet. It turned out that the toilet itself had a low flow problem. He tried fixing it with the internal stuff but that didn’t work, so they replaced the toilet and now it works fine. He was very professional and very good. American Home Shield is worth every penny.

My wife and my daughter, and my brother-in-law when he came to visit, were getting cold symptoms, more of a cough, when the air kicked on. We put up with it for a little while and then, somebody said that we should check for mold. I went out and pulled the panel off and everything was covered with mold, dirt and corrosion. That was when we researched our American Home Shield policy since we needed to have somebody come because it's outside my area of expertise.

We heard the motor of our air conditioner running, but it wasn't cold here and I didn't hear the unit outside going and humming away. My wife submitted a claim with American Home Shield and they had the contractor, Perry Mechanical LLC, call us. The contractor called to schedule our service appointment. They wanted to come that day, but I was with family somewhere, so they had to push it off till later. The tech came out here the other day and he was very friendly. He got right in, did what he had to do, took care of the AC unit, and got it up and going.

Refrigerator stopped working 12/18/18. Called AHS 4 times. Serviceman showed up 12/24/18. Had to order parts. As of 12/31/18 still down. Parts should be here 1/9/19 then they will call me to set up a time to repair it.

I reported a toilet leakage in my rental property on Nov 12, and was told on Nov 21 that the tank crack was not normal wear and tear, but “excessive force” which meant the tank was pushed against the wall (based on AHS staff's explanation). Therefore AHS would not cover the replacement. I requested a written report with these words -- “excessive force” so I could ask my renter to pay it.

September 1, 2018 we submitted a claim for our cook top gas range. I was impressed on how fast they sent someone to look into the matter, and that is that one star. Two contractors were sent to check. Both later assessed that our appliance is unrepairable, because of discontinued parts, and we would rather need an appliance replacement.

I have been a homeowner for 20+ years, & I have never had such an awful experience with a service provider. I scheduled a repair through AHS Warranty Company for my washing machine. The washer was working, however making a noise that didn't sound right. The repair person came out, & was unable to diagnose the specific problem. He ordered 2 parts for the washer, hoping that one of them would fix the issue. I scheduled a second repair appointment once the parts arrived at my home. He arrived on time for the 8:30 AM appointment, however said he did not have the correct tools to remove a bottom part of my washer. He left my home, and said he would be back later with the correct tool.

Our dishwasher broke and it took over a month to get it replaced. AHS was little to no help. With very long wait times to talk to someone (I'm talking an hour and a half!) to working with not so great vendors. It's been a horrible experience. Then a few months later our water heater broke in the dead of winter. It is also right around the holidays so on a Sunday at 9am when my heater broke and water got water everywhere, they said a plumber didn't have to come out until Thursday, due to the holiday! Keep in mind I also have a 2 year old at home who doesn't understand a cold shower or cold bath. Throughout the day I called AHS, waiting on hold for approximately 45 minutes each time.

The garbage disposal was leaking out of the bottom, so I couldn't use the sink. SAP Home Repair Services came out, and they were in and out, and got everything done and fixed. I've been happy with American Home Shield. I submit my claims online and it worked really well. But I usually have to call the vendor even though it says they will call me within 24 or 48 hours because they hardly ever do that. But that's not American Home Shield's fault. The vendors that they've sent out were okay, except for the one that worked on an air conditioning thing I had done last summer.

We had American Home Shield years ago. Thus far they have gotten better and we are pleased being with them. One time, we weren’t getting heat from our second unit, which is the upstairs unit of the heat pump. I called AHS and the techs came out and evaluated it and they said it was a compressor. The techs knew what they were doing and they got right to it. They ordered the part and within a few days, they came back and repaired it.

I filed a claim online for a heater issue with American Home Shield and navigating their site was easy. My husband was right here with the contractor that AHS sent, checking everything and the guy was great. He made some adjustments with the heater. All in all, I’m satisfied with AHS.

The very first day we were covered, our gas furnace decided not to work appropriately. So I gave American Home Shield a call, and a guy came out and replaced the fan motor. Submitting the claim online was very easy, and it took less than a day for Sierra Mechanical to get in contact with me. The first time the repair was scheduled, our power went out along with about a hundred other homes in the neighborhood. And five minutes later, the man pulled up in the driveway. So I really felt bad for him. Since he wasn’t able to diagnose, I opened a second ticket and then called Sierra the next day. They sent someone right out to take care of it. Since then, everything is perfect. If the service that we received from Sierra Mechanical is any indication as to how AHS handles their providers and the way their service is configured, then they have an excellent company.

The people at American Home Shield and the service have been great. We had three separate problems at our house and the two repairs we've had done so far had been really good. The guys that came out were from Blue Star Plumbing and they were very nice, professional and fantastic. They fixed everything and they did a good job for us. While fixing the garbage disposal, however, they discovered another leak on the wall leading to the outside of the house. I had some mold on the wall that I couldn't see under the sink, and they helped me out. They could have just repaired our disposal and left and never told us about the other leak. We wouldn't have known about it, and yet Blue Star did us a favor.

One of our bedrooms lost power and I filed a claim for it with American Home Shield. I did it online for the first time and the site is easy to use. OZ Electrical was assigned and two of their employees came out. They were very courteous and knowledgeable. They had to trace the problem down and it wasn't an easy find. But they were really good and they had my electrical problem fixed within an hour. Everything has been working well since then.

I love American Home Shield. Somebody says that it’s a crappy company but I’ve been with them for 13 years and I think they're awesome. I never have any trouble with the contractors that come out. But they always have to get approval from American Home Shield and then come back out. One time, I had to wait two weeks and that was for my refrigerator. But normally, it’s just a couple days and they’re always awesome. They don’t talk to me like I’m super smart. They're down-to-earth and they tell me what’s going on. Whirlpool had to come out when the transmission went out in my washing machine. I did the claim online on the 31st and on the 2nd, somebody called me.

My wife typically calls American Home Shield when submitting claims and then AHS sends somebody to fix the problems. When we had a copper water pipe under the house leaking, John T Canon Plumbing was sent out. They’ve made sure that all the toilets work well. And they did a very good job. They fixed everything. Everything is fine now.

I've had nothing but great experience with American Home Shield. They’ve always done everything I've ever asked to do and they're very professional to deal with. I have an electric range claim and they came out. One of the burners wouldn't work properly and they replaced the whole burner part underneath. The technician did everything he said he was gonna do and cleaned up. The part had to be ordered, and he had to come back. I submitted the claim during the Christmas holiday and it took less than 10 days to get the problem fixed. It wasn’t that big of a deal. I had three other burners working. The tech came back on the 29th and repaired it, and it took about an hour. Everything is fine since the repair.

I had a refrigerator that was freezing up everything. I called American Home Shield and they got somebody to get to me right away. The repair company got in touch with me to come out and check in within a day or two and they told me what time they would be out. The guy then showed up when he was supposed to and he was good and very polite. He told me where the problem was coming from. He had to order some parts. American Home Shield was very good and I appreciate them getting somebody to me on time and taking care of my problem. They're a go-to for home warranties.

We had a blockage coming up in our toilet and bathtub, and I thought it was our septic tank. So I called a man who came out and emptied it, but he said it was not the septic tank. The blockage is in the house. I paid for the septic tank problem then I called American Home Shield. It was the day before New Year’s Eve and because we’re elderly, the company said that they would be able to get us in before the end of the day, and I was grateful for that. I was so happy. The tech came out and saw what the problem was, as the septic tank man said, it was right there in the house. The plumber's name was Bob, and he cleared the problem right up. He was also nice and neat. After the repair, everything has been working perfectly.

AHS should stop using overseas call centers. Their calling service sucks. And it made me consider to go to another company. When my dryer started having an issue again, I had to call in because it was a re-repair. Their online process doesn’t give you that option. So if I submitted the claim online, I would've been charged again as a new thing. I spent two days trying to get a hold of AHS. I would wait on the phone all day because they would leave me on hold for at least 45 minutes every time and then they wouldn’t know what to do and would just hang up on me. It's very irritating.

Last summer, we had a terrible experience with the pool filter because they wouldn't put in a new pool filter because the bottom half rotted out. They couldn't get one anywhere in the state so it took us about four weeks. Our pool was down because they had to order it from Japan or somewhere. We weren't happy about that. When they put on the new bottom, then the top blew. Those were in stock but AHS could've just put a new one in and we could've been up and running in three or four days. We had our pool turned green and it was a big mess, but they didn't care because they don't have to cover any of that. We had to cover the cost of getting the pool back running.

My stove was inoperable and I was having problems with my dryer. I submitted my claim online with American Home Shield and it was very simple and easy. The contractor contacted me the same day and I was very impressed with their response. They were very professional and they provided great service. The tech’s timeliness, professionalism and communication on what he was gonna do were outstanding. They should definitely keep that technician because he was awesome and very knowledgeable.

The last experience I had with American Home Shield worked out well. Since I can never remember their phone number, I filed a claim online as it is easy to log into my account and do it. Flash Garage Door Service called me back within the hour. The contractor came out to the door within 4 hours and introduced himself then I showed him what the issue was. He knew immediately to troubleshoot just by looking at it that it was a spring that needed to be replaced. He had one on his vehicle so went out and then he said that he would have it done within 30 minutes. He had it done in about 20 minutes and so the garage door was repaired.

There was this big noise coming from the heating system in the attic. It was the fan, which I’ve had replaced before. I submitted the claim online, but it didn’t go through for some reason and I had to call. The contractor who came was very nice and helpful. He pointed out what the problems were and fixed it. I’m very pleased with American Home Shield.

When I was running the bath, I could hear water dripping in the wall. I submitted a claim to American Home Shield online and K & S Plumbing got in contact with me in less than an hour. The guy that came out was a little bit under the weather but he was there and he stayed there. He was good. However, we did everything we could and I didn't hear the water in the wall while he was there. He told us that if it came up again, we have 60 days to call back. It happened again, but I haven't called back because I'm in Georgia and I'm waiting until I get back down to Baton Rouge. I wanna be there when they come over.

There was a stoppage in our waterline. The sink at the master bathroom wouldn’t drain and I wasn't able to use the sink. I submitted the claim online and it’s been good. We were having weather issues and Sparks Plumbing & Heating Services took a little longer than usual to come. I’ve used them before, and they were very prompt. There was one guy in particular that I worked with and he was marvelous. He helped me out all the time.

My washer machine was making a banging sound on the spin cycle and the knob to set the dryer broke and needed to be replaced. I tried to file a claim online with American Home Shield initially but it was unable to go through, so I made a phone call. AHS then had Amtech call me back within the hour and Amtech sent a person out within days. He came at the scheduled time on Christmas Eve. He didn't speak a lot of English but he understood me and he was very pleasant and efficient. He looked at the washer and dryer and made an assessment of what was needed. Then he ordered the parts and the parts came back in a timely fashion. Amtech came back with the parts on New Year's Eve and fixed it before the New Year came in which was awesome. I didn't have to come in the New Year with a broken washer and dryer. My experience with American Home Shield was awesome.

I have a double sink in my kitchen. The sink was backing up on both sides so I called American Home Shield. They scheduled a guy to come the day after New Year's. The guy came and fixed the problem. He ran a snake that was 25 feet long. We only moved into the house two weeks ago, so it was clogged with lint, debris, and hair. Then he detected a leak into the counter from the garbage disposal and he replaced the disposal. The kid was on time, very professional and did a very nice job. The place was clean when he left.

The inner side of our commode was broken and it was leaking water. I called American Home Shield to submit a claim for repair. Two days after, a contractor from Beck Plumbing came. He came to look at what the problem was and he was able to fix the issue. It's really nice if the waiting time was less but they seem to have a lot of people waiting to get to making appointments, so I understand why it has to be. I am happy with AHS.

My garage door would not go down. I submitted a claim online with AHS and it was very easy and simple to do. Then, Choose the Right Door came out and their guy was very cordial. He was the owner of the company and at the time, it was kinda going crazy because it happened in between Christmas and New Year’s, but he was very nice. He showed up and called me ahead of time. Since the repair, things have been wonderful and now my garage door goes down.

The dryer wasn't getting hot. I put some duct tape on it to keep it fixed to the ventilated hole that goes outside. The first tech that American Home Shield sent out told my mother to take some of the tape off and don’t put so many clothes in the dryer. He did nothing. So I called American Home Shield again, and they sent out another person. There was a part that had to be replaced, and I was fortunate enough that he had the part with him. Her repaired the dryer and it works perfectly. He even noticed we had the same problem a year ago with the dryer. So it was really nice and very considerate for him to even say that.

I just bought the house and I heard a thumping noise in my furnace. Instead of waiting up to an hour on the phone, my friend said to use online and I did. It was the first time and considering that I’m not really good at navigating online, I found it to be incredibly easy which only took me about a minute. Within an hour, AHS called me and A & R Service came the next day. Danny, the gentleman that came out, was a real gentleman and was absolutely courteous. I have two units and he checked them both out. He said that the only thing he could figure out with the thumping noise was because in the installation of the unit, there may have been a support that was shaken. I still hear the noise. I’ve had experiences with American Home Shield that I want to put a gun to my head and blow my brains out but in this experience, I was very pleased. They were absolutely terrific from beginning to end.

I called American Home Shield for my claim that had to do with the wall furnace. The heater and AC weren’t working. The claim process was easy and the guy who came was awesome. He explained everything and took his time to show me what to do and not to do. I was very impressed with the service. I would definitely be using the home warranty more often if anything breaks down. I was a little skeptical ‘cause it was my first time using it but it was pretty good.

We had a leak in a pipe and American Home Shield assigned the repair job to a contractor. This company said they would get the problem checked out, but for three days they didn't. Then AHS had to reassign the job, but nobody still came. Beck Plumbing didn't come out and neither did the contractor before them, so we went without water for a week. But that was the only bad experience I've ever had with AHS. They kept trying hard to get contractors. It was over the holiday weekend, just before Christmas. Then we had to put the repair on hold and they had to come out after Christmas.

We had one capacitor go out on our air conditioner, and I initially submitted a claim with AHS online. Their website was very user-friendly and easy to use. The first provider they hooked me up with wouldn’t come for six days, though. I have a two-year-old and it was hot. I ended up having to call to get a different provider. Getting a contractor out took two days. The interactions with that contractor were very good. He was nice, clean, and polite. He fixed the AC quickly and it has been working perfectly since then. I had a great experience with AHS. It's a great value and I wouldn’t not have a warranty. I'd tell others to buy AHS as soon as they could.

My niece, who lives here with my mother, usually makes a phone call to submit a claim with American Home Shield for her. The water heater was not heating the water recently. The contractor, D&S Plumbing, came out for that issue and it was great. They were very quick. They came and did one thing, but that did not work. They were called, then they came right back and replaced the entire water heater. The new hot water heater has been working wonderfully.

I have a two level townhouse and my heating unit in the downstairs went out and so, for them to heat, I submitted a claim on Saturday. I logged onto my account on the American Home Shield website and requested service. The response was pretty quick, there were a couple of messages about timelines. A-US Air Conditioning of Texas Ltd came out on Monday. Jeff, the technician, did a great job. He explained the problem, it was very simple. There was a fuse sequencer that was overheated and popped off. He had to come in and access the unit which was a pain to get to. He replaced the parts and tested it to make sure it was working. This was a very good experience. A-US Air is a good company.

My furnace downstairs was not turning on. Submitting a claim for it to American Home Shield was freaking easy. I called the number and they pulled up my account. I told them the problem and they said that Royal AC and Heating would be getting back to me within 24 hours and they did. Andrew from Royal AC called me the following day and we scheduled an appointment. Alex, their technician was really good.

My daughter submitted a claim to American Home Shield online when I had a leaky faucet. Someone from TemperaturePro Syracuse came out, and he was a very nice guy. He told AHS what he found, and it was either replace the faucet or replace the inner works. He ended up putting in new plastic cartridges. I was very satisfied with my experience with AHS.

I had plumbing issues and called American Home Shield. The plumbing company, Beck Plumbing, called me and I told them everything that needed to get fixed. They sent a plumber out but he didn’t fix three things. He said that my dishwasher leaked but they didn’t do that and that I had to call an appliance company. He was also supposed to clean out two bathtub drains, but he only cleaned out one of them. He said the one in my master bath was fine, however, it was not draining so it was not fine. It had some kind of stoppage. Two hours later, it finally drained after a shower.

The dryer broke and I initially submitted the claim with American Home Shield online, but when I didn’t get a resolution, I called them. The website navigation was okay, but it could be better. It’s easy to submit a claim on their website, but it’s hard to get follow-ups once you have an issue. The phone call to AHS sucks. It’s horrible because you wait at least 20 minutes to get in contact with someone, but once you get in contact with someone, everyone is very nice and helpful. My call required more than just the representatives’ attention and it was hard to escalate it to speak with a supervisor, but they were able to resolve it. I wanted to be able to speak to a supervisor because I haven’t had a working clothes dryer since the middle of December and it was frustrating for me.

The heating element in my stove went bad. My wife made the phone call to American Home Shield and the people called me the next day. Two days later, the contractor and I scheduled a time we could both meet and they came out and took care of everything. I never dreamed it would have been that easy. The reps were friendly and very helpful. It was probably one of the easiest and best experiences I’ve had with dealing with any kind of claims. Since then, everything has been working fine. I’ve already recommended them to about six people. It’d be stupid not to do it. Everything went as smooth as silk and everything was fixed right the first time.

We purchased a 20-year old home and there are things there that obviously aren't brand-new. Also, we're not do-it-yourself people. So, having a warranty on our property takes a big weight off of our minds and we know that we can rely on it. My husband usually submitted our claims with American Home Shield online. He liked navigating through their website, except that there's nowhere to add any comments, and he would appreciate it if there's some area where he could do more than just check some things. When our garbage disposal unit wasn't turning on and a claim was filed for that with AHS, A-American Plumbing was the contractor that came out. Their technician got the garbage disposal unit going and that repair helped us to continue our family living with our kitchen needs. We have recommended AHS to people.

We woke up one morning, and our air conditioning unit on the outside of the house was not working. It was showing us power failure on our control, and so we called American Home Shield. They got a contractor dispatched very quickly. He figured out the problem very quickly, too. He said that the line was clogged, and he sprayed some stuff to clear it out. There was water collected in the pan, and he washed all of that off. It was all fixed. We need the AC to stay comfortable, and it has been working well since the repair. The warranty has been very valuable. It's definitely worth the cost.

Every time I go away for a long-term trip, something happens in the house. Two years ago, we had a pipe leak that did substantial damage to the house. This year, the outside housing to the garbage disposal had cracked, so it was leaking water and the line had become backed up, so there was a stoppage. And there was an issue with the faucet that had been going on for a while that wasn’t taken care of on a previous visit from American Home Shield because the people there, I don’t think, knew what to do. They told me that the unit had to be replaced which it didn’t, apparently, but the issue still continued on. It had a leak to it and if you left it on the cold side, it would leak in off position. So, there was water on the ground when I got back and that was when I put in my American Home Shield claim.

My air condition was having some issues and I submitted a claim online to American Home Shield. When I spoke with the technician on the phone, the interaction was very cordial. He was very knowledgeable and knew what he was doing. He diagnosed the unit and knew what the problem was when he got there. Then, he ordered the part and had it fixed the same day so, that was good. Everything was done in a timely manner. Since the repair, everything has been working fine.

My heat pump stopped working and it was easy for me to file a claim with AHS online. I wish it would have been a lot quicker, but it was during the holiday so I understood. The first contractor that they sent out here was Southern Services of Lexington, and I felt like they were just trying to get a payday. All they did was try to sell me a new unit and didn't try to fix my old unit. And then they sent out Advanced Appliance and they were great. They worked with us, explained everything, and they got it fixed. Everything worked out good.

We are in the process of selling my home and when my plumbing was leaking, we had to take the sheetrock off to see where the leak was. We couldn’t show the buyers that and I filed a claim with American Home Shield online. It was very easy to navigate online, instead of calling. The contractor called me the next day and said he would be on it between 12:00 to 1:00, but he had a cancellation, so he came early. He tried to fix the issue the first time but it was still leaking the next time. So, I had a recall submitted and he came and changed the whole pipe. He was professional and knew what he was doing. It was a good experience.

Right now, we’re in the process of having a claim and there’s a representative on it. I had three fans replaced, and I was to buy the fans. The understanding was that the contractor would contact AHS and I would pay for the fans. AHS would then issue me a check. This was in October and I never heard back from the contractor. So then I sent a letter to AHS' system being counsel general for the company, and they responded very quickly and had me in contact with a person. She called the contractor and they agreed to send a representative with a check, which was $392. He came out and wrote me a check for 160 bucks. So, I responded back to her telling her what had happened. Now I got a message on my board that they are going to issue me another check for the remainder. This was last week and I haven’t heard from them. These people are ridiculous. They don’t answer their phones. They put you on an answering machine and don’t return your calls. When I'm done, I’d highly recommend for AHS to get rid of this outfit.

When submitting a claim to American Home Shield, I go online because it's quicker compared to using the phone. Then the contractors set a scheduled time and they show up.

Our AC went out and my wife put in a claim with American Home Shield. We were told to expect Sun Powered Solutions within 24 hours and they were here within 17 hours. The tech that came out was very professional. He replaced the little fuse which started everything. Since the repair, everything has been operating well and our AC is going just like it was before. It was a heating issue that we had, so the repair was super crucial to our way of our life here. Having our AHS warranty has been good for us and I would highly recommend it. Knowing that everything is covered gives peace of mind.

Our refrigerator kept on leaking and we couldn’t find where the problem was. We called American Home Shield, and the first technician who came in ordered a part for the water filter because it wouldn’t come out the way that was supposed to, and so he fixed that. He then opened the back of the refrigerator and fixed some screws. But he didn't solve the problem at all, so my husband took a look at the refrigerator himself, and he found that there was a tray underneath that holds the water and there was a crack in it. We called AHS again and I mentioned the crack on the tray to the second guy that came out. He ordered us a new part for that. And then once he came in, he replaced it, and there hasn’t been a leak since. Having a warranty from AHS is very valuable because it had been handy a few times and I would recommend them because the guys were very efficient, and they were on-time in communication.

We had a leak underneath our washing machine, and it wasn’t the hose. This was coming from something internal. And our shower head was leaking. I don’t have the patience for the online claims rigmarole. I got caught in this loop online where I couldn’t figure out how to sign in. I started it, got frustrated and my wife finished it online. But that's my the only complaint. The people that came were both great. They came the next day, so that was wonderful. The contractors solved the problems quickly and easily. The service was fantastic.

Our heat was not working from the furnace, and Myers Comfort Specialist of Birmingham came out. They got the issue resolved and the heating is now working fine. Whenever I have a problem, I go online and go to their website, indicate the issue, and then they get me in contact with the repair company. They then put down three different dates, and they pick one of those. They basically say, “What’s your first, second, and third choices as far as dates go?” You just click on the ones that work best for you, and then they try to schedule it from there. The website is user-friendly and is very easy to use. The contractors have been very good. Everything has been extremely professional, very technical and very good.

We had about three things go out at once and that affected our daily operations. When the guy that AHS sent out came to fix the handle on the microwave, he broke the door and had to replace the whole door. It took a couple of weeks but they handled it. We also had a problem with the water heater. We didn't have any hot water for five days then AHS replaced the water heater.

AHS was provided when we purchased our house. I submitted a claim with them online for the two faucets and it went smoothly. I was contacted the next day, and a company was out there within a couple of days to repair them. One faucet had to be repaired, and the other one had to be replaced. A part had to be ordered for the replacement and that took a little while. But once it got in, the company they hired did a good job. When the faucet wasn't working, it was pretty annoying. It's the main kitchen faucet so washing dishes was difficult. Still, since it has been repaired, it has been fine.

I like to speak to a human and I call in when I have a claim. My recent experience with American Home Shield was good. My heater wasn’t working properly but Advanced Home Security came out and everything was great.

The ice maker in our refrigerator stopped working and I did the online claim submission process with American Home Shield which went very smoothly. The contractor from RepairClinic was able to come out the next day. It was very fast and I was very pleased. The contractor was very knowledgeable and helpful. He came out when he said he was going to, called us ahead of time and he fixed the issue. We were very happy.

Our home is older as it was built in the ‘70s. I anticipate that things are gonna start breaking ‘cause they’re old like me so we got American Home Shield warranty. The burners on both of my double oven died and I submitted a claim online. Navigating through the website is really easy. The contractor offered to come the next day but I wasn’t gonna be home, so he came as soon as I was available. He arrived and he had to order parts. When the parts came in, he came out and installed them. He was excellent and I’ve referred friends to him already. Everything has been operating perfectly since the repair. Our warranty with American Home Shield is very valuable and I’ve already told my friends about them. Go for American Home Shield.

Everything’s been good with American Home Shield and I’m happy that I have it. Submitting a claim online was easy. I made a claim after my garbage disposal broke, and my sink backed up. The contractor was great, and my garbage disposal has been working fine since the repair.

The contractor who came was the best I've ever had. He knew exactly what the problem was. He went in, saw what the issue was, and told me he was gonna have AHS get the part. He also said that he could have it done as soon as he gets the part. He gave me a week as the timeframe and sure enough, he was here in less than a week. He got the refrigerator fixed. The refrigerator is working like a charm now and is the quietest one you ever heard. American Home Shield did exactly what they said they would do. I paid my fee and they took care of the problem. And I've referred my friends to them.

Updated on 01/04/2019: I wrote a review. They said to send private response. When I click respond it says can not send response. They're probably going to say it was resolved but it really wasn't. I bet all the good reviews on here are probably made up by them self. It's nothing like that fake TV ad with them acting like if something breaks they will just replace it. Save yourself from being scammed. Don't buy this worthless product.

This latest issue: the plumber came out 12/27 and around noon finished (unresolved issue), submitted his info to AHS from our driveway after we signed off on it, and said we would hear from AHS by the afternoon. We called Friday evening after waiting on hold 1.5 hours. They said that the report from the plumber was not submitted (I have heard this before on 2 previous calls).

When I had service one I was told by this company in emergencies they have services available for emergencies 24 hours a day 7 days a week and wouldn't have to wait for service to be provided. My furnace is not working so I called and paid the 100 dollar fee and after it was paid was told it would be until Monday I would hear from someone because it is business work week. Now it is 9 degrees outside and my house is in the 50s and I have children. Running the oven to keep warm. They are going to tell me I can pay someone out of pocket and then they will reimburse me after I pay for another service. This is not why I went with this company. Promises they make and don't back up. Now I'm waiting until Monday with no heat. I will be changing services and will tell everyone I can about the services I was provided. Funny how they make sure they get their monthly payment and copay and still can provide emergency services.

Updated on 01/03/2019: DO NOT WASTE your money with these people. If you do, prepare yourself with hours of on hold time (I'm over 6 hours and no resolve). I've had an issue with a fridge since November, all I get is excuses, parts on back-order etc, etc, etc but no resolve. Would you like to have a fridge not working from Thanksgiving to after New Year's? I'm positive AHS just posts the positive responses as I have looked on other review sites and EVERY single review is horrible. AHS has to be the worse company in their category Or and my last review I did received an email stating I would get a personal call... Still waiting on that call.

DO NOT GIVE THEM YOUR CREDIT CARD!!! I notified them that I sold my 2 properties and bought another in Texas. My realtor provided home warranty for one year so I did not transfer service. When my current home warranty was due to expire... I find out American Home Shield had continue to charge me on my Nevada homes for the whole last year!!! Homes I notified them I sold!!! Now they refuse to refund the money and are STILL TAKING AUTOPAY. I had to close out my account that I had for 25 years and now have to spend hours calling legitimate companies I do business with!!! I need help filing a complaint to federal authorities.

This is our second home warranty company experience after using Landmark for a couple years. We have had nothing but hardship over the last 2 years with AHS. Every time something has needed repaired (to date it has been our pool pump twice, our ice maker once, and an AC unit) and each time has been an absolute hassle! The pool pump repairs have been sub-standard and have broken a couple months after.

I've had AHS for the past couple of years and am going to cancel due to the frustrations I've been having with their customer service department. I've had three situations where I had to reach out to them. All three times at different times of the year I've had hold times of over 30 minutes. One time, the associate put me on hold to inquire about the issue I called about and put me on hold for another 30 minutes! I hung up because I could not wait any longer.

Our heat went out Friday of last week. We called and put in a claim to have someone fix our oil burner that was not working. After not hearing anything for two days we called back to check the status and was told they were unable to find someone and that we could find someone ourselves and as long as they approved it we would be responsible for the bill and submit it for reimbursement.

I wasn’t very happy with my experience with American Home Shield. I called them about a water heater that was barely getting hot. Submitting a claim to them too long. I was on hold for almost two hours before I got an attendant to come and answer the phone. And once they finally answered the phone, I told them that I had lukewarm water and it took four days for them to come out. So for four days, I had lukewarm water. When they finally got out, they told me that since I did have lukewarm water, the water heater was still working. And since it’s still working, it’s not covered, even though it’s barely working. Until it stopped completely working, it’s not covered, which to me, is just ridiculous. So I ended up spending $75 to tell me that they were not gonna fix it and I ended up having to go buy a water heater. I just had the water heater installed yesterday.

The heat didn’t come on and I thought it was the thermostat. I submitted a claim with AHS and they sent out Climate Express. The tech, Bob, looked at it and said that the problem was not in the thermostat but upstairs in the attic. When he went above the garage, he found a quick-disconnect where there might have had a short and melted the wire. Instead of having 220, I had 110 volts.

I had a plumbing claim and I initiated it online and then followed up with a phone call. When I called American Home Shield back to let them know that it was an emergency, they told me that they put in an expedited order and then it has so many hours to find someone to take care of the service. I called 30 minutes before the time was up and AHS still hadn’t found anyone to do the service. I talked to two different agents and neither of them explained to me exactly what outside service was until I spoke to the third one. She told me that I had to pay for the service and that AHS has a list of people who I couldn't call, a list of people who weren’t on the website.

I filed a claim online with American Home Shield for a fix for the refrigerator. Their site was user-friendly. The contractor they sent out came when they said they would, diagnosed the problem, ordered the part, and got it fixed. It took a month and they did a great job. Overall, I was impressed with American Home Shield. My hesitancy was them having to pick the repair people. I wasn't sure what kind of people they sent out, but I really liked the people they sent out. So, it worked out nicely. I was quite pleased with it.

I had a stoppage backup in my kitchen sink which I made a claim for online, and the contractor that came was terrible. SAP Plumbing never contacted me to set up a time. Supposedly, they send out notifications through email and through text message. However, when I called the rep, she told me that I was set up on the "Do not call list", and I honestly don't understand how that happened. For the miscommunication, I explained to her that I would like to be called to set up a time because they just made their own appointment time that I wasn't aware of. We rescheduled, but they never came out for the scheduled appointment time. When I called, they told me that the appointment time had been changed by them. Again, still no follow-up phone call or anything to see if that works for me.

We have two heater units and one of them wasn’t working. I submitted a claim to American Home Shield over the phone and A-US Air Conditioning of Texas came out in a couple of days. Everything was great when they came and the issue ended up being a weak breaker. Everything has been fine so far with AHS.

When I get online and request service from AHS, they get contractors out here right away. I'm very pleased with them. My sister has another warranty and it takes days or a week for their contractors to come out. She covers her home and our mother's home and she's not happy. I've told my sister and everybody else that has another home warranty to go with AHS.

We were running out of hot water quickly and I submitted a claim with American Home Shield. Beck Plumbing came out. But when the plumber got there, he said it was more of a maintenance issue, so he couldn't do the repair and all he did was make a recommendation. I could have paid him 500 bucks to do whatever needed to be done. But I didn't get any service from them and just did it on my own.

My experience submitting claims with AHS has been very good and I've never had a problem. People have always been very helpful. I've been very pleased with AHS. When our furnace went out, South Belt contacted us within a couple of hours. They were very quick to respond. The inspector came out last Thursday to inspect the work and everything was good. That was the second time that I have used them.

I hate the computer, but I couldn't get anybody on the phone from AHS so I almost have to do it online when I filed a claim for my dryer. But the contractor who came out seemed very knowledgeable. He explained that there was nothing wrong with the dryer. The vent was stuffed up so he moved the dryer and cleaned all the lint, and everything that had accumulated back there. He recommended someone to call and I called them and they were very prompt. They came the next day and cleaned out the vent. The dryer has worked fine since.

We had a toilet that wouldn't stop refilling, so it needed a little pump replaced and it needed a new flapper. The garbage disposal also needed to be fixed. I filed the claim online, and the portal was very user-friendly. Then I was called within 24 hours, which was really convenient. I've had two plumbers come out, and they were both great. Everything's working great now. I'm happy.

American Home Shield has been a very, very dependable service. I've never called in and had any problem. One time, a drain stopped up and they sent Sears out who seemed very nice and very willing to take care of the problem. I would recommend AHS to anybody anytime because I think they are fine, competent, and they take care of you. They have responded to every service I have asked them to do. I've recommended them to my family.

We moved into the house about three years ago and I was having an issue with the furnace. It was turning on and off and it was giving a goofy air cold, so I figured we would get it taken a look at and also have it cleaned up and serviced. We usually try to get it serviced at least once a year and I usually try to do it before the wintertime. My wife put in the claim with American Home Shield and the experience was nice and easy. The techs called me within 20 or 30 minutes and they were out the same day. The contractor was fantastic and it was a great company.

I filed a claim to American Home Shield over the telephone for my shower faucet that was leaking. I described what was wrong and they told me they'd get back with me. Within 20 minutes, I had the return email from them telling me who the contractor was and when they were going to contact me. The process was really quick and painless. ASAP Plumbing, the contractor that they sent, was great. The technician fixed the problem. He explained what he had to do, showed me how he replaced the shower faucet and tested it. It was all good.

A pipe under the sink came disconnected from the other one and the garbage disposal unit was leaking. We called American Home Shield to submit a claim and they took the information and said somebody would contact us. Shortly thereafter, we got an email that the contractor, Everest Plumbing, had been assigned to us and I had a service appointment within 24 hours. The contractor came out and they were very methodical. They did a very nice job and there are no further leaks. We're very pleased with the service. I give kudos to the apprentice that the tech had with him. He went work and was outstanding. Our experience with AHS has been positive.

The air conditioning unit outside kept freezing up when the weather got colder and I requested for service with American Home Shield. The contractors that they sent met the time frame on the initial visit but they had to order a defrost board, which took some time. They rescheduled and got back quickly though and now, the unit is working great. I had to run emergency heat and my power bill was $614 for one month but now, the repair is gonna help my power bill. Also, we let them in the house and we weren’t even there but there were no issues. I would have paid a lot more than I did to get it fixed if I didn’t have a warranty. I'd recommend American Home Shield.

My heater would tick on and the house maintained at the same temperature, but it would tick off because it was on automatic, and then it would turn right back on within three or four seconds. It started to cycle on and off a lot and my daily usage of electrical kilowatt was becoming almost double. When the contractors that AHS sent out looked at it, they said that there were parts that were burned out and the heater was using way more amps just to keep it going.

The stove's cord broke plus the refrigerator’s water line and the dishwasher were not working properly so I made a claim for all three objects to American Home Shield. I did it on the computer and it was seamless and self-explanatory. It was over the weekend of the holidays, so it was a little bit longer than usual but the lady called me back the next day. It was on a Sunday and she said she wanna let me know that she had my claims. She was trying to accommodate me, but it was the week of Christmas, so it was a little bit hard. They were nice people.

I had an issue with my air conditioning unit. I submitted a claim to American Home Shield. However, they said they will not cover the repair because some of the parts are missing. I was thinking they would cover everything. I was not satisfied at all and I'm trying to cancel them. I had other things, which were okay. But AHS still charges me multiple times service fee. I called the other day, and I was on hold for an hour and nobody comes on. I got so irritated. I can't spend time being on the phone for an hour together to get somebody on the line. I have put in three issues. One is for plumbing. The techs came, ordered the parts and resolved the issue. But it looks like they charged the service fee for the second time, which is disappointing. And the other issue was, the range was not working but the techs fixed it fine.

I had a pipe burst, like under the drain of the bathroom. I called the home warranty on a Friday night, after-hours, so I left a message. And they got back to me the next day, which I was really surprised about. Everything was fantastic. The gentleman that came out was amazing. He thought at first, he’d have to go to the ceiling in the kitchen, but he was able to get out through the access point.

I’ve never had any problem with American Home Shield but yesterday, I was very disappointed. We're having some problem with water in the kitchen sink backing up and when the gentleman came, he said that they would have to have some sort of authorization from Home Shield because there was some issue with the pipe outside. I've been dealing with American Home Shield for over a year now and this is the second time someone has come out for this problem with the sink. It was fixed the first I called a couple of months ago. But it seems the water is backing up again. I said that to the technician. But he left at two o’clock and said someone would call me that day. Nobody has called me though.

One of my shower valves in the master bathroom was not working properly. It was stripped so no matter which way and how much I turned it, the water was still coming out. Then on the kids’ bathroom, there was an issue with the valve itself and it was pretty much stripped. Apparently, it needed a cartridge replaced. I submitted a claim with American Home Shield and they sent out Still Waters Plumbing.

I had problems submitting claims with American Home Shield because of the holidays. I called and the first people that came out had two names. Their card said Pipe Doctor but the name they gave me was another name. The guy who came out didn’t do a good job. I was still having leaky water. He left abruptly and I felt like it was my fault because I was glad that somebody had come to fix my leaky water, that when he said he was all done, I said, “Thank you and you have a merry Christmas and happy holidays” and walked him out the door.

Our washing machine was having problems again. The dispenser for the water and ice on the refrigerator wouldn’t work anymore. Also, our microwave oven blew a fuse. On October 20th, we called American Home Shield and they sent out Done Rite Appliance. They looked at the refrigerator and the microwave oven, then the washing machine. A week later, I got a text message from the tech asking me for the model number of the washing machine. So, he didn’t even write down the stuff when he was here. Recently, we found out that when they came out, they broke the valves partially open to the washing machine and didn’t say anything to anybody. It wasn’t leaking but it was internally broke partially open, so we weren’t getting any kind of flow into it on top of the pump being bad.

We had a clogged plumbing drain and I went online to file the claim. The website is pretty good and as far as the contractors, the service is great. The first company that American Home Shield put me up with was called Drain Go but they were horrible. So I called and American Home Shield moved me to Jaime Avellino Plumbing. He came out to clean the drain out and everything is perfect now.

American Home Shield's contractor did a great job when our dishwasher stopped working on us. We couldn't find a part for the dishwasher so we had to replace it. We had excellent interaction with the contractor and the tech was very helpful. Time was a concern for us to get it done quickly and he was able to do that. Also, he was very detail oriented about doing it right and we couldn't have been happier. It was worth us doing and it was easy getting it done.

I have had this coverage for two years since we bought our latest home. I also purchased a basic plan for our rental property. We have utilized it 3 times. Two of the times were for air conditioner issues. Covered no problem and relatively prompt, considering the time of year. We had to pay for refrigerant (read fine print), but all-in-all the cost was substantially lower than it could have been. The third issue was our pool heater, which needed to be replaced. This was a headache and took 1/3 of the pool season to get mostly resolved.

I called in a claim for actually two toilets with blockage. To start was on hold to make claim over an hour. Was told a company would call to set up time to come. That never happened, days later I went online and saw GMI had just made an appointment without contacting me at all. I called AHS and again waited on hold over an hour to change appt due to conflict with another appt. Agent said no problem, GMI will call to reschedule. I stated, "Really? Because they never called before to make first appt."

Gas water called in for failure. Water was warm but not hot. Two days later a tech visits and "fixes". Less than a week later (Christmas) complete failure. Tech visits again and recommends replacement. Request denied... on camera. On day FOUR of no hot water. Tech not calling back and AHS treading water. They gladly took my money but continue to make excuses. Honesty and professionalism must be concepts that are of no concern! Beware!

I have two heating elements in my hot water heater and the bottom one was burned out. It was a wonder it didn't catch fire. The contractor came out within an hour and he was smarter way beyond his years the way that he was so professional about everything. He's the nicest guy, and he must have only been in the 20's. The heater has been operating fine since then.

I put in a claim with American Home Shield when the toilets were not working. The claims rep that I spoke to was excellent and I had a great interaction with the contractor. The tech looked at everything, ordered stuff, and then fixed everything. American Home Shield is worth the money. Having the warranty could get everything back to being fixed and operational.

My hot tub needed repair and when I looked it up online with my plan, it did say a hot tub was covered. So I made a service call and it was an electrical problem. There were two broken screws on the pump and because they broke off, water was leaking so I needed those replaced first. But the only option was for plumbing. So a plumbing company came out. It was Beck Plumbing Mtc and they didn't do anything.

There was a power surge because the power pump was being worked on the whole day before. Then it blew and the pool heater went out. Otherwise, everything was beautiful and worked great. We called American Home Shield and asked for help with the issue. Our property manager went over and she told me that the contractor, Brent’s Pool Repair, was awesome. Everything has been great since they came out to make the repairs. AHS responded so quickly and we had a very nice experience with them.

My stove's burners are old and they were not heating up. They are not ones I could replace just by pulling out and pulling them in, so there was no way I can do anything about it. I called American Home Shield because the website was down at the time and I couldn't go through. While calling in the claim was easy, I'd rather have the website. I'm assuming it was just a glitch and it was the first time I've ever used them for this stuff. Then Hinco Services contacted me on the same day and they were out the next day. The contractor who came out was polite, very honest, and skilled. It took him a little while to get the parts 'cause the stove is 30 some odd years old but he got the parts. He got the burners fixed and got his work done. Everything's fine with the stove now. American Home Shield has also been great so far.

We had a problem with our washer and we still could wash clothes, but we chose not to until it got fixed. I went online to submit a claim with AHS and requested a technician. That's how I usually submit my claims since it’s handy compared to doing it on the phone. For this recent claim, AHS got back to me online then the technician from A Plus Appliance Repair came out. It turned out that the transmission on the washer was leaking, so he replaced that. He was extremely cordial and very helpful.

The amount of hold time that a customer is expected to be on the phone with American Home Shield is way too excessive. If you’re having problems and you got a plumbing leak, you don’t need to be on hold for over an hour. You need to have somebody to call or call you back. Then, days pass before you hear a response from them. AHS also needs to have better follow-up after they send a tech out. I even asked them if their business model was to send someone out and charge $75. Then, they don't respond, so the homeowner takes care of it themselves out of frustration. They need to really work on customer service.

The pump on my swimming pool went bad and I called American Home Shield up to submit the claim for repair. I talked to a rep and we had a good interaction. The contractor called and said someone would call me within 24 hours, but it was actually less than 24 hours. The contractor came out and I was outside for a minute or two while he was doing it, and he told me what he did. He replaced the pump and it worked really good. And the last time I had to call him, the waterline from the motor to the filter had broken loose and they came out and repaired it without any problem.

The contractor, Action Air Conditioning, was all right. The only problem I had with them is how long it's taking to get the problem resolved. They came out on December the 13th, and they came and took the motherboard a couple of days ago. With one refrigerator, he had to drill holes in the back and took it all out, but he couldn't guarantee that it was fixed after he did all of that work. I have yet to hear back from American Home Shield with what they're gonna do on that. Although the icemaker got resolved and they should be bringing that out on Wednesday to replace that.

I submitted my claim to American Home Shield online and that was easy. It was just a couple of clicks and it was done. Then I received the information from the service provider, Piedmont Mechanical. I called them to make my appointment on a Friday and Cody came on Monday. We told the gentleman what we were doing and he spent 15 minutes looking at the furnace. He identified what the issue was and had it fixed within an hour. He was very nice and efficient.

My heater wouldn't stay warm. It would work then it wouldn't. I called American Home Shield and I had to stay on the line for 45 minutes before somebody answered the phone. It was a long time to be on hold and it was really frustrating. I mentioned it when the rep first came, but it didn't seem like she cared. It has happened before and I hung up, then I called back again. It has happened around 50% of the time. They should hire more operators.

I enjoy using American Home Shield's service and recently, I filed a claim online for my heat pump. Their online site was great and the contractor who came out was very thorough. He assessed the problem and thoroughly explained to me what the issues were and what we needed to fix. He also gave us some hints with some other stuff and got the issue resolved in one visit.

This was the first time I ever had to deal with American Home Shield and it was seamless. In fact, I was surprised at how easy it was. We filed the claim online, which was easy, and they were very quick. The repairman was out here the next day. Something was wrong with the signaling from the thermostat to the furnace. Originally, we had people come in and service it yearly but they had serviced it to a point that it wasn’t working right. They came back and took it apart but couldn’t figure it out. When American Home Shield's guy came over, he diagnosed the problem and fixed it pretty quickly. He also ordered one part that was unrelated to the repair but he said it could be replaced so we got that. Then he came back and did both things. It was nice. He also did a much better job than the people that we had doing it before. In fact, we’re gonna change over and use him to service our furnace from now on.

I called American Home Shield about my refrigerator that wasn’t keeping cold. The gentleman came out, looked and said, “They could put a coil in, but you need a new refrigerator.” He reported his findings back to AHS and one of their reps called me and told me how to proceed. If I want to get the money back, they can cash me out or I could get a new refrigerator. I just want the new refrigerator so I went online and followed all the prompts and ordered a black refrigerator.

The thermostat on the refrigerator wasn't working correctly, so the refrigerator never shut off. I put in a claim online with American Home Shield and I prefer filing claims online 'cause I had a different contact with them that I called and then left me on hold for 20 or 30 minutes. The guy from Service One Appliance who was sent out was great. He had to come out twice, once to diagnose the problem and once to fix it, so the claim was completed in about two weeks. Nonetheless, the guy was on time and fixed the problem. He was also pleasant, thorough, and professional every time. The experience was fine.

I’ve been with American Home Shield for about 30 years and it's easy to submit a claim to them both online and over the phone. Recently I called them to have a toilet put in. The contractors who came out were extremely knowledgeable and efficient. The AHS reps that I talked to were efficient too.

I was having some issues with my stove and I filed the claim online to American Home Shield. The contractor came and he was awesome. He took the time to order all the necessary parts. There were a few pieces that he realized he needed later. He even called me back the same day 'cause I had previously told him I was off that day and asked me if I was still at home and if he could come back and fix it that same day. He got everything done within that day, and he had a follow up because he needed to order a part. Again, he came in and was very friendly, courteous and went over and above to make sure that everything was repaired properly.

Our dishwasher stopped working. I submitted a claim to American Home Shield online and it was easy. Their online site was good and I used my phone. The contractor that was sent out was very timely and he was done in 15 minutes. The clogged drain was resolved and everything has been working very well since the repair. I also get updates from the contractor company. It's good communication.

There was water on the floor and that day, I called American Home Shield to submit a claim. I had a good interaction with the claims representative and someone from Hers and His Plumbing called me the following day. The contractor came, he told me what the problem was, he fixed it, then he left. Everything has been operating fine since the repair but I don’t know if I have water damage inside the wall. And if AHS wouldn’t cover that, then I wouldn’t know what to do. Still, having the AHS warranty is very valuable. It helps the homeowners out. Somebody told me about them so I signed up and I've had the warranty for about a year now. You should also get it ‘cause it’s worth it.

I had a heating issue and I called American Home Shield. Within 24 hours, Air First Mechanical was at my house. Their technician was really nice and seemed to know what he was talking about. Ultimately, the previous homeowner didn't do a very a very good job keeping up on maintenance so the unit was really dirty. The tech cleaned everything off and since then we haven't had any issues. I'd recommend AHS. I've tried using the warranty once and it was very good so I'm very happy with it.

My water heater went out on Monday and I was shut down from my water from the time that the accident was reported. I called American Home Shield to submit a claim and it went really well. They gave me a number for a service provider, but they were on vacation or holiday and they were closed. There was an automated system though and they said they would get back to me within 24 hours. But I was completely flooded then, so I called ServiceMaster. My homeowners insurance sent me to them. There was somebody on duty at ServiceMaster, and they sent somebody over within 45 minutes.

We’ve had great service from American Home Shield's contractors. Usually, when we submit a claim for something, we get a prompt response back from the claim service reps themselves and everything’s been good. We had an issue with our dryer, and it turned out the heating element was out. We also had some issues with our stove top. The burners were getting stuck. They weren’t really turning off or turning on. They were just on full black all the time when you turn them on. But we had them replaced, and everything works good now. So far, we were thoroughly pleased with American Home Shield and satisfied with the process and everything with it.

There were a number of different issues that were resolved, but the biggest one was with the 26-year-old Sub-Zero refrigerator that I have. From the time the house was bought, the ice maker has never really worked at all. We bought the house in July of 2012, but I didn't really bother with the first call I put in with American Home Shield about the ice maker until 2013. I waited a few months. I finally got around to working on it in 2013 and it has been a constant battle of calling AHS, them sending out someone from a partner company that will diagnose it and ordering some parts. The techs would come in and fix a part of it, but it won't be quite done. They would come back but would go back and forth, and I would take days off of work. They would get it so that it would somehow be a little better, but then a few months or weeks later, it would die again and I would decide if I wanna keep messing with it or just leave it alone.

I had plumbing issues and I did the first claim online. And then they had to come back out because it was still leaking. So I just called the second time and talked to somebody. The service was fine. They were very professional, explained to me what was wrong, and what they were doing. The sink is not leaking anymore.

My dryer wasn’t drying so I went online and filed a claim to American Home Shield. My interaction with the contractor was fine. It was all straightforward. When they came out, they fixed my dryer and we were happy. I'd tell others to definitely get American Home Shield if they're gonna purchase a home.

American Home Shield's online site was useful. I did two claims online at the same time. One was for my garbage disposal that was leaky, and I had some leaks in my shower. The contractors were helpful. They came when they were supposed to come and they did the job that they were supposed to do. It was a good experience.

We’ve had a lot of good experiences with American Home Shield. When we bought the house in 1990, the people who owned the house before us gave us a three-year subscription to American Home Shield and these guys were very helpful. That was way back then we decided to get American Home Shield again. About a month before we signed up, our microwave went out and then the oven went out. The stove and the microwave were one unit. Back in the ‘80s, that was how they did it. We got the stove and microwave through American Home Shield and now they’re separated. We had to have an electrician come in and run the line because now, there are separate lines. But it worked out really well and we’re very pleased with the microwave and the oven.

American Home Shield sent their contractor to my condo to install a hot water heater. Contractor inform me I would be charged $375 for piping. Contractor did not re-pipe anything. Put in about $20 worth of piping. Sent me a bill for $375. I have photos to prove this. No help from American Home Shield or the contractor home services, Incorporated to resolve my problem. Will never use either one of these companies again. I learned my lesson. It's just easier to hire someone to do the job properly.

Stay away! After paying monthly premiums for two years, I finally called for service. The 1st time, it took them 2 months to complete a water leak. The 2nd time, 6 weeks later they have still not fixed my gas furnace. I call daily to follow-up, but no progress... Only the smooth talk.

I have called to ask a question, waited for 30 min again 20 min. Not any representative answer the phone. I don't believe any CS rep. ready wants to work or help. Just collect paycheck. Company only LOVES to collect money. Website shows picture of a lady, Consumer thinks is ready to chat online since no one answers the phone - but NO, this is fake. No way you can chat. :( Company is ONLY interested to get the contract paid first, Then pay for service in advance before anyone can answer any concern of the client. I have mentioned my review on Trustpilot. Check it out. We should have got First American instead. First time I called paid $75 and instead of fixing, wanted more money to repair for electrical issue. This company don't stand behind its contract, JUST COLLECT MONEY. :(:(:(

We called on 12/22 to ask for a heater repair person to come fix our wall heater that won't turn on. They gave us a contractor in Gilroy which I called immediately and they never returned my call. Most likely because we are located in Aptos which is 1 1/2 hours away. I called on 12/23 to American Home Shield and they gave me another contractor in Pacific Grove, the contractor said that they wouldn't be able to come out for a week because I was an hour away. I called on 12/24 to American Home Shield and they said they would have the Pacific Grove Contractor call between 8-10am and service between 10-12pm on 12/26. When no one called on 12/26, I called the contractor and they had no record of coming out. It is now 12/27, 6 days without heat. American Home Shield told me to get my own contractor and pay them and then try to get reimbursed. The American Home Shield employee hung up on me.

We were having a leak in our basement ceiling. There was a spot where you can see the bathtub and about a foot away from it, there was water leaking from one of the ceiling boards. I went online to submit a claim to American Home Shield and it was a super quick process. They said that somebody would be contacting me in 24-48 hours. I received an email that somebody will be contacting me so I did not expect anybody to call me and they did, and they set up a date within four or five days.

I've been without heat in my home since 12/13/18. I called American Home Shield. Got HVAC company out prompt but they never came solved problem. American Home Shield more concerned about money than my family having heat.

American Home Shield called and I was just curious so I listened to their sales pitch. The process was about right for the size of the house and all the appliances that we had, so I figured I’d give it a shot. So far, I've been with them for two months. I had a house full of company at Christmas and they couldn’t take their showers because I had no hot water. My hot water tank wasn’t working so I went online onto my account and reported that I had a problem. They immediately sent me the contractor’s name and number, and said that I’d be contacted within 24 hours. That was on Christmas morning that I reported that and the next day, at about 10 o’clock, I was contacted by the contractor and I was told that they’d be out within a couple hours and he was. I stood out there and was working in the garage when he was there making a repair. Everything was handled in a professional manner, it went smoothly and I was proud of it.

I love American Home Shield. We’ve had them for years. We even got my dad to have an account. We’ve managed two houses, utilizing American Home Shield for the last 20 years. I had one really negative experience when I was dealing with my dad’s house though. There was a new dishwasher that was not connected properly, which then caused tons of water to be leaked under a wooden floor. American Home Shield told us that we just needed to talk to the people that came out but the people that came out would not respond. They didn’t want it to go to their insurance. They wouldn’t do anything about it.

The air conditioning unit would not come on on the outside and it was just humming in the inside. Submitting a claim with American Home Shield was very easy. I did it online and it was just 1-2-3 click! I submitted the claim around 10 am and about 11 o’clock, I received a call. It was very quick. It used to be a 48-hour turnaround, but AHS has improved tremendously. The tech was very awesome and very knowledgeable about his job. I thought it was the compressor, but it wasn’t. It was the capacitor. He was able to diagnose every step of the system to make sure that I don’t see him again, which was also awesome. He did everything very carefully as if he knew what he was doing. He is certified and I appreciate the service that he rendered. I turned the unit on and it blew fine, although I need to call him back out to do something with the duct because it was blowing softly. The ducts need to be cleaned.

My garbage disposal quit working. I had gone through everything that I knew to go through and I had to call someone. I called American Home Shield and submitted a claim. I generally call because I want to physically speak to somebody but I've also used their online services before and either way, they're quick in resolving my issues. A guy from Plumbing Plus came and he was exceptional. He was here on time and he was very courteous. He also took a few minutes with me after he resolved my issue to give me some pointers on a few things that I can look for before I had to call somebody if the issue happens again. It was really nice for him to do that. The unit has been working perfectly since the repair.

Our oven wasn’t heating up when we turn it on. The contractor that American Home Shield sent was very good, friendly, prompt and timely. The tech did a great job. The part came in quicker than he thought it would, which definitely made us happy. We were only without an oven for a couple of days. Everything has been working really well since the repair. I'd tell others that American Home Shield is great and that we're really happy with it. It was a really pleasant experience.

American Home Shield says what they are gonna do and I'm satisfied with the service. When I have a claim, I call them then a guy from a company comes and fixes the problem. I just don't like the monthly fee payments but that's what it costs. If you want the service, you have to pay for it. I keep using them and it's usually the stove that I've had issues with. But I've heard people who have had air conditioning that had some problems and that's the only reason I'm keeping American Home Shield, in case my air conditioning goes. My most recent claim was for a microwave repair and it took about two days for the contractor to come out. He was knowledgeable and good. He fixed the issue and when it had a problem again, he came out. He had to order another part and it took about a week for him to come back out. The problem was a microwave and it wasn't a big deal to me.

The pipe in my master bathroom had a leak. I submitted a claim with American Home Shield and their website was easy to navigate. However, if I try to call them, the wait time is extremely long. I prefer to talk to a person, but if I call the number, it is hard to get through an agent. Nonetheless, my interaction with the contractor was excellent and they replaced the pipe. The repair has made the day-to-day operations in my home smoother and everything has been performing excellently since then. Having a warranty for my property is very valuable. It saves a lot of money.

I tried to run the dryer and the wires were loose in one of the panels in the back. So, I didn’t feel comfortable. It looked like a fire hazard and like it had been melted almost. Then, the buttons on the microwave kept sticking. In the middle of the night, the microwave would start making noises because the buttons were sticking. I tried everything and even if I unplugged it, it wouldn’t stop. I submitted two claims online with AHS and my experience was great. They sent out JTL Services to work on both issues and the tech, Wesley, came out. He replaced the panel on the dryer and I was glad to see him come out for the second time for the microwave. He was awesome and JTL was a really good company. I’ve never had a home warranty before and AHS has been awesome.

We recently needed to get some plumbing work done and the contractor that came out was friendly. My bathtub was stopped, and he had to go down the basement 'cause of the way the pipe was. He told my husband to call him back if we have any more problems. The work didn't have the specs as I liked it to, but it got done and now I can take a shower. I had another sink in the basement where the faucet wasn't working, and now I can use that sink. Overall I had a good experience. American Home Shield's monthly payment is not high, and they fixed what I needed.

I like putting in my claims online better because it's more convenient than calling. I've had great interactions with the contractors that American Home Shield sent out. I had State Electric come out recently and I had one for plumbing prior to that, and both contractors were very nice, personable, and professional. They did their work thoroughly, and they offered further assistance if I needed it in the future, so I was very pleased with them. I had to have the plumber back out for a second time because the problem came back after a couple weeks. He finally got to the root of the problem, and I haven’t had any trouble since.

It's worth the money to have AHS. I had a slow drain in my kitchen. I then submitted a claim online and navigating through the website was pretty easy. It took the contractor to come less than two weeks, considering it was right near the holidays. My girlfriend said the contractor was fantastic and with the repair, it made the situation at home better.

The dishwasher stopped going on and it had a leak. Water was leaking under my sink. Then the hose at the back of the refrigerator was leaking as well. I called American Home Shield to file a claim and I had questions because all the appliances were right next to each other, it was one service call. They only made me pay once because it was one service call on all three items.

I always recommend American Home Shield to people that I know have purchased a house. Whenever we need something taken care of, AHS steps right in and gets it done for us. There was a time the furnace was not working properly and my husband called it in on the phone with American Home Shield and their reps took care of him. They got him the appointment as soon as they could. It was a real cold night and it was within Christmas and Christmas Eve. AHS got an appointment for someone to come out the very next day at about 10 am which worked out great. The contractor had a very good attitude and was courteous. He found out the problem and took care of it. He also explained to my husband everything that was going on.

We’ve had some issues in the past couple of years since we bought the home and American Home Shield has helped any time that we had an issue. I submitted a claim regarding the heat that would stop working intermittently. It would get cold when the heat wouldn’t work, but when I cut it off and cut back on, it would start working again. It was strange.

American Home Shield and their contractor Second Opinion Plumbers were great. The waterline in the refrigerator broke in the back so it was leaking water everywhere. We had to turn off the water. And then in one of my toilets the flapper was broken. Second Opinion got in contact within 24 hours and got it done within 15 minutes with both jobs. They came in there, took care of business and were gone. AHS did really good. I just call it and they take care of it. I won’t do without AHS.

I went online and filed a claim with American Home Shield for a light I had that wasn't working. Their website was super easy. And the tech they sent kept me updated as per his arrival time and he came on time. He took 20 minutes to repair the issue. He cleaned up his area, gave me a receipt, and left. American Home Shield is a great service for homeowners and I really appreciate it.

The basket where things get into the pool, the skimmer, wasn't working right and my husband couldn't fix it. He needed to have somebody come in and reset it. He called American Home Shield and filed a claim. The contractor that AHS sent out seemed very professional and was able to solve the problem very quickly. There was a new part that needed to be put in and he got the part, and it was fixed within a couple of hours. American Home Shield came with our house when we bought it and it has been great and very helpful since we were new in the area and we didn't know anybody. The service would be up and I've been telling my husband about extending the service because it's been very, very helpful for us.

I had a busted hot water heater and I called American Home Shield. They were very helpful. It was over the Christmas holiday and they were very quick on it. I paid the $100 deductible and they sent out K & S Plumbing. The plumber fixed the problem and he was very professional. American Home Shield does a great job.

It's easy submitting claims with American Home Shield. I filed an online claim with them for our garage door that wasn't working. They sent me a text message and I followed up with the vendor. The vendor then came and they did the service that I requested in one visit. The garage door has been working fine ever since. I would recommend American Home Shield.

I had a problem with my hot water heater. The thermostat needed to be replaced, so I called American Home Shield. Someone came out three days later and took care of the problem quickly. It was all automated and all online when I submitted the claim, so I didn't talk to anyone. AHS walks you through it and see what you need help with. And then, they give you a confirmation number. They send you a text and an email and tell you who the contractor is gonna be and that they'll be in touch with you within a day to schedule your time.

We had American Home Shield at our previous residence but we cancelled the policy because the house was sold right at the end of the year. So, when we moved to our new house in a different state, we also went with American Home Shield because we have had a very positive experience with them. The only time that American Home Shield did not replace or repair in a short time frame was when our freezer went out. It was probably my misunderstanding of the way the policy worked. It is a standalone freezer and I did not realize that it was not covered.

We had a water pressure issue and I submitted a claim with American Home Shield online. The online process was very easy and I was pleased with how quickly they were able to get somebody out. The contractor let me know he was on his way. He showed up on time and did a thorough investigation of what the issue was. It wasn’t something that was covered but he told me how I could get it resolved. I was able to do that based on the information I received from him. Everything went great and so was the contractor that came out. I was completely happy with the experience with AHS and would recommend them.

My ac's compressor quit and I submitted a claim by phone to American Home Shield. Because it's for an air conditioner, I had a specific company that I like to come out and do it because they’ve been doing all of my air conditioner work for years. They inspect my unit twice a year. They know me, the unit and I get a faster service from them. They come out very fast and they’ve always done a very good job. They're always fair. This time in the winter time when the air conditioner went out AHS was able to expedite. They’re very fast. But last year, when one my air conditioners went out they were very slow. But overall, AHS is worth the money that I spend on it. I've been with them for 20 years and I recommend them to most of my friends.

My dryer was not coming on at all. I called in a claim with AHS and I had a very positive interaction with their reps. Their professionalism was fine on the phone and they went through the process. They got me organized quickly. I called them on a Saturday and they got me a service person out on the same day. But later, the contractor, Meyagie's Services, called back and said they couldn’t get out there in time. So, they asked if Sunday morning would work and I agreed. It seemed as though the technician saw an opening that really didn’t exist or otherwise that opening, for some reason or another, couldn’t be made. But they called back in a fairly timely manner.

Every time we call American Home Shield, it ends up costing me more than the policy's worth. With the slab leak, it took them over a week to do it and I spent an extra $1,000 for it. We didn't have water 'cause the first company that they called said they couldn't do it until Wednesday. Unfortunately, we were having a party for New Year's eve and needed the hot water. So, they were able to get APC who came out and did a great job. The problem is I wasted probably four or five hours waiting on the phone to get a hold of people to get it fixed. American Home Shield could do a better job at the front end, whether it comes over the online service or the telephone.

I had a minor plumbing issue that could have been fixed in 1 hour. Their contractor issued a spurious diagnosis that elevated the cost to 5X what the real solution would have cost, plus another $500 out of pocket expenses. AHS was extremely unresponsive to look into the matter, taking me several calls and long wait times to get a hold of someone. They then transferred me back and forth with different departments and never solved the issue. I tried speaking to their contractor about it and they turned out even less responsive than AHS. In a few words, if the contractor they send tries to overcharge you, you better pay what they say or expect to spend hours on the phone to try to get someone to fix the issue. After 2 weeks of waiting, I had to hire a private contractor that fixed the problem for far less than what AHS and their contractor were charging.

I called AHS for a service repair on Dec. 23. They took my information and when I didn't hear from them within 24 hrs. I called back. The person I spoke with on Dec. 24 had no record of my previous call and I had to start the process over again. They recommended Ace Appliance. I called Ace Appliance as soon as the order was requested and got their voicemail. No one from Ace Appliance called back on Dec. 24. So, I called AHS on Dec. 26 and was put on hold for 33 minutes. The customer service representative who answered the call stated the profile for Ace Appliance indicated that they did not work on Holidays, however, Dec. 26 was not a holiday and as of 12:06 pm that day, I hadn't heard from them.

2 out of 3 times our experience has been disappointing with American Home Shield. They send incompetent service providers who couldn't solve our problems yet we were charged. To make things more frustrating, their customer service is rather unhelpful. We prefer to find service providers on our own rather than to deal with AHS. Wouldn't recommend them and definitely not continuing with them next year.

I’ve had AHS for a few years now and I’m normally very pleased with the service. However this time was not a pleasant experience. I did an online request for service on Sunday 12/22 roughly about 10:30 am. I was called by the assigned contractor (Hospitality Heating and Air Conditioning) within the hour, at that time the contractor informed me that unless I pay an additional cost of $50 I wouldn’t be serviced until Wednesday because AHS doesn’t cover weekend calls or holiday calls.

Total sham of a company. No follow up, jobs posted as "completed" when repairs not done. Usually one star vendors reputable companies will not contract with for good reason. Cannot get follow up phone calls . Have had my heat pump down since 12/8, it is now 12/25. Washer repairs incomplete for almost as long. Constant emails for AHS wanting payment for service fees, but neither job done yet!!!

I had an issue with the toilet. I went online and submitted a claim with American Home Shield. They responded the same day. K & S Plumbing Services then came out in about three days, but the situation had fixed itself. The guy checked it out and said that there were no issues.

My washer broke down in November and I was very dissatisfied with the length of time it took for the vendor to repair. They scheduled me super late. The technician had to come back in two weeks to get the part and when he got there, he was lickety-split, quick in getting the work done, and the washing machine duct works well now.

Our water heater wasn’t working and it was easy to submit a claim for it over the phone with American Home Shield. I tried to do it online and it wouldn’t go through. It wouldn’t accept any of the information I was trying to put in. The service wasn’t good, because unfortunately, when I called, it was on a Saturday evening. So I didn’t get any callbacks until Monday. And then, when they called me, they said they couldn’t come out until Thursday. I told them my water heater was not working and my roommate was having a fit. I needed it done faster, and I was told that they were within the timeframe allowed. So I said, “Well, I understand that, but all I’m asking, would you please give me somebody else?”

We had an internal backup in the system at home and I submitted a claim to American Home Shield. The person listened to what I was saying and then she worked for a proper solution. However, the first person who was contacted to come out wasn’t able to come immediately. He would have to come in a couple of days at least. That’s when I called and they found somebody else that was able to come the same day. After the repair, everything has been going well. Now, we’re working with our State Farm insurance because there are repairs that need to be done. Still, American Home Shield did a good job and they helped me to get somebody to come quicker and faster to solve our internal problem here at home. I will recommend American Home Shield to others.

When American Home Shield's contractor came out and rekeyed the locks on my doors, everything went really well. I submitted the claim over the phone and I got through quickly. The reps I spoke with were very professional and they took care of all of my needs. The technician's professionalism and quality of work were excellent. I used AHS a couple other times to fix my dishwasher and they replaced a couple of GFCI outlets in my kitchen. I was happy with it and I’d recommend American Home Shield completely.

I submitted a claim with American Home Shield online for a dishwasher. Given it was over the holidays, they had a pretty good response. The contractor was a pleasant young man and the dishwasher seems to be back in working order. So far, I'm very happy with American Home Shield.

I called American Home Shield when I had an issue with my water heater and they were very professional. I submitted the claim the day before Christmas, so I had to wait four days for the contractor to come out. I had two separate techs come, and the second guy was very professional. His work was very neat and the water heater has been performing excellently since the service.

We had a problem with the garage door on Christmas Eve. We didn’t know how to get it down and had to leave it open. There was air coming through and it was freezing cold. We put something across, just hoping nobody would walk in. But other than that, it was all right. It was just that we couldn’t get in the garage where all of our things are, so it was a mess. I called American Home Shield. We've used them for years and have loved them always. When they called back, they scheduled as soon as they could, and that was wonderful. The guy from the contractor, Cactus Garage Doors, was wonderful. He came in and fixed everything for us.

I’ve had American Home Shield for years, five at the minimum, and they’ve come out every single time. I’ve never had an issue with any of the claims. Whatever’s been disclosed changes from year to year but it’s been good. I had an issue with the ice maker within the refrigerator and the benefit was previously covered but it’s not covered any longer. So I just paid the deductible and when Ayers Appliance came out, they diagnosed the problem and that was it. They came out pretty quickly too. I submitted the claim online then the person called me the next day and Ayers came out the following day. So it was like two days of that then they came out to solve the issue.

I filed a claim with American Home Shield for my furnace but it is still on process. I did it online the first time and then I called and spoke to them whenever I had to do a recall because I wasn’t sure. I didn’t feel like I needed to pay another fee but they told me that there won’t be a fee since it was a recall. And then they told me how to do it online.

My fan in my microwave had failed so I just went online to American Home Shield, and I submitted a request. They came in contact with me in less than 24 hours. The contractor was on time, professionally dressed, very knowledgeable about the product, and it didn’t take him long to do his diagnostics. Afterwards, he told me exactly what was wrong. He showed it to me on his tablet screen and ordered my part for me. He also scheduled another appointment right there and then, and that was great. The longest it took for the parts to come in was two weeks. Once the part arrived he showed on the appointment on time again. It only took him 20 minutes to put it in.

I submitted an online claim with American Home Shield for a leaky toilet that I was having. It was an easy process. The repair company that then came was good. Since the repair, everything has been working fine.

I filed a claim online for our refrigerator's door that wasn't closing. The American Home Shield website is easy to navigate through and it's intuitive. All City Appliance Repair was supposed to be out 9:00 to 12:00 and they met the timeframe. I had a very good interaction with the contractor and he knew what he was fixing. He fixed the top hinge of the door. That is important. The request for service through the website and the contractor's quality have been very good too. Having the AHS warranty has been very valuable and I would recommend it.