American Home Shield Reviews

American Home Shield impressed me by staying on top of the process, ensuring my issue was fully resolved, and following up diligently. I felt confident with the contractors they provided, who were not only knowledgeable but also reliable.

What I appreciate most about American Home Shield is their proactive approach and excellent communication. Their customer service stands out; it's straightforward to reach a real person, which is becoming increasingly rare. While their coverage is generally good, I've learned they don't handle everything, particularly certain freon-related tasks. Despite this, their service is generally reliable.

In terms of pricing, I found it fair at $100 per service call. I did encounter an unexpected cost for a garage door hinge replacement, though the quick resolution outweighed any inconvenience. Overall, my experience with American Home Shield has been positive, and I would rate their service highly.

Earlier experiences with American Home Shield had been positive, so I expected the best when some electrical issues arose in my home. When I contacted them, I was informed by a service partner that I'd be assigned help within 24 hours. The assigned technician was polite, but he had no evening or weekend hours, which meant I had to take a day off work. He arrived on time but spent a long while in his van after inspecting the house.

Eventually, he informed me that nothing was covered. Notably, when I had reached out, I was told the light switches were covered, but since it was a dimmer switch, they wouldn't cover it. It was frustrating, given that I had outlined these issues during my initial call to American Home Shield. My time felt wasted, I lost a workday, and did not see any results. They took $130 from my credit card, which, to their credit, they refunded after a few conversations.

Previously, American Home Shield had left me satisfied. To have an instance where I felt my needs weren't addressed and the contract appeared worthless was incredibly disappointing.

Despite this, my loyalty remains intact, having been with them for three to four years. My experience overall has been positive enough that I've even recommended American Home Shield to others, some of whom joined based on my suggestion. Customer service has been exceptional, and I'd gladly rate that aspect a five-star experience. As for the price, I'd give it a solid four stars.

When it comes to setting up requests, I usually call in my claims rather than using their website. Overall, my experience with American Home Shield has been favorable, and I'd consider using their services again in the future.

I ran into a frustrating ordeal trying to receive this cash payment. Initially, I submitted the necessary information online. However, there was an error message which couldn't be resolved immediately. Numerous calls to their customer service yielded inconsistent responses, leading to much frustration as I waited for the funds to process into my account. Many representatives reassured me it had gone through when it had not.

Eventually, a pleasant young man named Noel was able to clear up the issue and reassured me that the payment would be received after the July 4th holiday. The continuous miscommunication seemed to be a recurring theme with the interactions I had, although Noel's help was exceptional and reassuring once he stepped in. He was delightful and very good at getting everything fixed. I was very impressed with him, and I could understand him.

Moreover, I was initially drawn to American Home Shield after hearing strong recommendations, despite mixed past experiences with similar services. This recent claim with them has not left me completely satisfied, and frankly, the suggestion about using used parts instead of new ones concerned me a lot, highlighting where improvement is needed.

This trouble extended to some confusion with outsourced calls handling much of the process too.

Punch Plumbing was the contractor dispatched to handle my issue, and the interaction with the technician was top-notch. He was very professional and explained the steps he needed to perform, like cutting through the ceiling to locate the leak.

However, while I appreciate the prompt action from the contractor, I've experienced less effective follow-up from American Home Shield itself. Recently, I reached out regarding a concern and haven't received a call back yet, which is disappointing. I believe improvements in follow-up communication directly from the company are necessary.

I would generally share my experience by noting what my warranty covers and the service fee. If someone were to ask me about American Home Shield's customer service, I'd rate it around a 3 out of 5, based on my experience when calling in and the coverage gets a 4 out of 5. Should they not make improvements in the next 30 days, I'd consider looking at other options.

On the plus side, I've handled two different claims: one for a sump pump and water heater, and another for a pool pump. While two separate teams from the same company did the repairs, they were effective and did their job well.

However, my primary issue with American Home Shield lies in their digital services. The user interface on their website and app is lacking. I cannot see detailed information when someone is scheduled to come to my house, nor is there an itemized account of what payments are being made. This lack of transparency is frustrating, especially when there's an expectation to cover some costs.

Currently, based on my experiences with both their service and digital shortcomings, I would rate my experience with American Home Shield as a 3 out of 5.

I've never encountered a major issue with AHS and I hope I never do. The customer service has always been decent—they're quick to dispatch service reps. Perhaps this delay is just a blip as I've been a longstanding client for nearly 20 years and joined again a decade ago after a brief hiatus. I would actually recommend them based on past experiences. I wouldn't hesitate to tell friends about them, provided they address this current issue soon.

In previous interactions, their coordination with service technicians has ensured I got positive results. I'm optimistic they'll rectify my cooling situation efficiently and I'm willing to give them a solid recommendation once it's resolved. American Home Shield doesn't perform the services directly, but they do appoint qualified technicians and they generally handle claims effectively.

I didn't receive any communication for the longest time, so I spent a lot of time calling, seeking updates. Eventually, AHS assigned Sears for the repair, but contacting Sears was challenging since they couldn’t find my phone number in their system. It took nearly six weeks before the oven was finally repaired. This experience, unfortunately, was less than satisfactory, and with the delay and lack of communication, I would rate my experience with American Home Shield a 1.

American Home Shield's responsiveness after I escalated the matter was lacking. Follow-up was poor despite their intention to provide alternative solutions. Requesting a service fee refund to manage repairs solo seemed like the best resolution to avoid the smokescreen service I experienced.

Though I've encountered vendor inconsistencies, particularly in Ohio, my history with American Home Shield in Virginia was generally positive. The continuous challenge lies in their vetting process for contractors to assure quality service. I haven't received or been offered any compensation to share feedback, but if advising a friend, I'd emphasize being persistent and prepared for some hurdles. American Home Shield does honor claims when deficiencies are found, proving valuable if one has patience.

Overall, while American Home Shield offers reasonable coverage and good intentions, the execution through some of their contractors needs improvement. I rate them around a 3 for execution but give them props on fair pricing and comprehensive coverage.

The contractor was knowledgeable and easy to work with. Initially, they diagnosed a part that had fried and replaced it. However, the issue wasn't completely resolved with the first visit. We had to submit a follow-up claim when the problem persisted. On their second visit, they discovered additional issues, which they addressed confidently, and assured us that it should work properly.

American Home Shield has been reliable for heating and air conditioning concerns, particularly with timely responses and helpful contractors. That said, there was a past experience with a water heater issue where replacement took weeks longer than expected, which was disappointing as I had to address it on my own.

Overall, I appreciate the dependability for certain aspects like the air conditioning service, and while there's room for improvement in other areas, I do find value in their service as a form of insurance.

Although there was an initial delay due to a misplaced part which required reshipping, and another due to my vacation, I was pleased to find that once we were back, they came out within a week. The technicians were impressive—skilled, knowledgeable, and seemed well-equipped to handle the task. Compared to other experiences, I found them superior.

I would highly recommend American Home Shield based on this experience.

After that, opting for them became a battle in patience, with repeated last-minute cancellations the day of the planned service. Each time, I had to ensure someone was home, which was inconvenient. It wasn't until I insisted on speaking to a manager that things began to move, and surprisingly, they managed to send someone the next day, albeit after much hassle. That was after rescheduling three times and calling me hours before they're supposed to be there, to tell me that they're canceling.

When I asked to talk to a manager, the rep said she could give me his name and number or have him give me a call. I asked for the manager's name and she put me on hold. She talked to him and told him what the deal was. And when I got on there with him, he acted like he wasn't gonna do it either. He said they couldn't help it if somebody called in sick.

I expressed that I understood but he can make sure that somebody gets out here, given the situation that has occurred and the three times that I've been rescheduled. He can make it happen. He has that ability. I said American Home Shield would not be very happy that they're dealing with a contractor who is representing them and can't do their job, and that's when he agreed to do it.

When they did manage to solve the plumbing issue, the technician came across as professional and courteous—a sigh of relief given the previous logistics nightmare. Unfortunately, there was a hiccup with the setup, but nothing significant enough to call them back after all I'd been through.

This is the first time I experienced such a mix-up with a service provider assigned by American Home Shield. The real disappointment wasn’t in their staff alone but in the lack of communication and follow-through. The company must have enough staff so that if somebody does call in, they don't have to cancel appointments. If it had happened once, I could understand it. But it happened three times. And that's an issue. A customer should not need to follow up constantly for a service when American Home Shield should be coordinating seamlessly with any assigned company.

Furthermore, there was zero response from American Home Shield after they automatically inquired through text if the job was done. Given the delay, I hoped they'd ensure a speedy follow-up when I responded negatively, but sadly, there was a revealing disinterest. In terms of a rating, due in part to the lack of follow-up, I'd give American Home Shield about a 3 out of 5.

While the app provides convenience for initiating service requests, it's often ineffective when modifications are required. This redirects me to either their website or a call, diminishing the user experience. Speaking of calls, customer service is predominantly operated through overseas call centers, which can be challenging due to accents and lengthy wait times. There was a notable attempt with a plumbing issue through live video chat, where we quickly realized the limitation of the problem-solving capability.

Sadly, the pricing attempts to compensate, offering coverage at $25-$35 per month for multiple properties. However, having to pay an additional $135 whenever someone comes for repairs becomes burdensome, especially when issues aren't resolved the first time.

Moreover, trust in their partnered service providers declined for me. The electricians came out to change some plugs and they said the breaker panel was not in compliance with California law. They quoted an exaggerated cost. I had the plumbing company out yesterday and they were saying they needed to install a two-way cleanout and did a similar overcharging. Although the companies do the work they're supposed to do when AHS covers it, when not covered by AHS, these prices seem inflated, becoming a deterrent to trusting their service ideas.

Overall, my experience with American Home Shield has been mixed, leaning towards dissatisfaction due to unforeseen cost burdens and inefficient service follow-ups. However, I'll credit their app's user-friendly interface when it strictly involves basic service requests.

The representative from Sears was incredibly courteous and knowledgeable, although he was quite busy being the only technician in my area. Expanding the service team could enhance the efficiency of scheduling and handling repairs more promptly, which would be beneficial especially for critical appliances like refrigerators. While the service was satisfactory, my main concern has been the financial side. The costs have noticeably climbed—from an initial rate of $50-something to currently over $90 per month. Additionally, even with this coverage, there’s a $100 service fee required just to have someone come out for a repair, which feels burdensome given that I'm already paying a monthly fee.

American Home Shield should include ensuring their service contractors understand the urgency required in addressing client repairs promptly, particularly those that cannot wait for weeks. Additionally, if they make commitments to follow up with customers, fulfilling these promises is crucial to maintaining loyalty and trust. The failure to do so has been one of my predominant frustrations, alongside the communication gaps evident in how concerns are managed.

I've recommended American Home Shield to family because of the substantial savings we gained versus the expected costs without their coverage. I love the straightforwardness in contacting them, but some representatives have strong accents and provide slightly inconsistent information regarding costs and coverage. Also, the coverage seemed misleading; the policy indicated protection up to $5,000, but there were hidden details about part availability and what exactly was covered. Other than that, the price of the service is excellent and the online tool deserves a perfect score for being user-friendly.

American Home Shield initially offered me $120 to replace the refrigerator, and I turned it down. Eventually, after my policy renewed, I had someone else address the issue. The home warranty company's policy is they have to keep on trying to fix it 'cause they have cap on how much money is spent for an appliance, but this was used up on ineffective fixes. They later offered $200, but ultimately, they ended up replacing the refrigerator.

I wouldn't recommend their services to anyone. The whole experience left me very dissatisfied, and I would rate it poorly.

The technician provided excellent service, and I was impressed by his professionalism. I felt confident and would gladly request him again for any future issues. Since the repair, we haven't encountered any further problems, and the hot water temperature is now perfect, with no lingering issues when switching between the bath and shower.

We’ve had a couple of issues back-to-back recently and American Home Shield's prompt response has significantly improved compared to my previous experiences. The technicians have reached out in such a timely manner and it's comforting to know that they've handled a few of our recent issues efficiently. Overall, this was a seamlessly positive experience, restoring my faith in their services.

Subsequently, assuming a second opinion might resolve the issue, I was let down again. The new contractor showed a lack of professionalism by actually showing up unannounced at night. They aggressively disassembled the unit only to highlight dirt accumulation, but didn't perform any real repairs or cleaning, instead offering a quote for cleaning and taking numerous photos. It's baffling how they consider the buildup as not part of normal wear and tear when, by their admission, this is a regular occurrence.

American Home Shield’s policy seems to provide the contractors numerous reasons to deny claims, particularly defining routine cleaning as beyond normal maintenance. This purported coverage gap only leaves many necessary repairs and issues unaddressed.

I wanted to share this as a forewarning—American Home Shield’s current service framework essentially gives contractors the freedom to find ways to deny coverage by nit-picking maintenance issues. It's become a frustrating pattern of facing denied claims despite seemingly straightforward needs for repair. It's imperative for potential and current customers to understand these snags and to reconsider, or at least closely evaluate, such 'coverage' before committing to or renewing a policy.

Over time, I've had two American Home Shield technicians visit my home, and both encounters were positive. I'm glad we're with AHS because it means paying just $125 for a service call, as opposed to $500 for someone to come out and check for leaks, which saves us a lot of money. Overall, I'm satisfied with their service.

The technician who handled everything professionally and efficiently was a very nice young man. Initially, he had to order a part, but he returned promptly to fix the issue as soon as it arrived. This time, he did the repair in a timely manner and it was nice. This level of dedication reinforces my confidence in American Home Shield. Given this experience, while I contemplated my options, the choice to call them if future problems arise seems right, considering how accommodating their service has been. Overall, although I'm generally content, this specific situation has left me especially appreciative of their efforts.

The technician attributed the issue to a need for a thorough cleaning of the central air unit. He professionally handled the situation, cleaning the units and explaining that residual water might appear for a day due to previous backup. He assured me the service was guaranteed for 30 days, adding a sense of reliability should the issue persist.

Interestingly, I initially felt uneasy based on some subpar online reviews about Express Heating and Cooling. However, my personal experience with the technician was quite positive. He was courteous, polite, and appeared knowledgeable. He even called me 20 minutes before his arrival, adding to the predictability and professionalism of the service.

At present, the AC unit is functioning well, which is reassuring. From this experience, I feel confident in the service provided by American Home Shield, particularly appreciating their quick response and solid technician support. Although I was hesitant at first based on reviews, everything turned out well, demonstrating that online opinions are not always definitive.

I recommend AHS, especially given the convenience and peace of mind with their service guarantee. In my book, they delivered a service deserving of high marks.

Advanced Heating and Air Conditioning fixed a leaking pipe in the attic related to the AC unit. The claim submission process was straightforward and easy to manage online. I found the contractor, who came out, to be very professional and knowledgeable, and I’d even recommend them beyond just home warranty services.

However, I'd appreciate seeing invoices and downloading receipts for repairs on my account, especially because I'm planning to sell the house. I believe having this information readily available would be very helpful.

For customer service, I'd rate it a 3 since my interactions have mainly been conducted online. As for the website, it's top-notch with a solid 5-star rating from me. Overall, American Home Shield has been a practical choice, even with minor areas for enhancement.

They returned later and identified and cleaned dirty coils outside, which resolved the ineffectiveness. It stabilized to the desired temperature of 71, causing relief, especially during the summer heat. However, discrepancies arose from the technician's initial insufficient inspection, and my house sitter and I faced discomfort and concern, especially since we had two cats and a little puppy relying on a cool home environment.

Communication-wise, the technician didn’t initially inform me about allowing a 24-hour cooling-off period, which might've eased tensions had it been transparently communicated sooner. Additionally, support from American Home Shield concerning timely service appointments could be improved for scenarios tagging urgency. They should have got the technician out sooner. We got back Sunday, and the rep told me the first appointment they had was the 2nd, which was Tuesday. They should have come back on Monday. AHS didn't pressure them on was coming back sooner than they did. We're still stuck in the heat if they don't come back.

We've had my microwave and my refrigerator break as well and AHS sent the same company and the same guy. It seems like AHS doesn't have a network of people that they work with. They just work with a few companies, not the whole network.

The service provided by Show-Me Services was commendable. They did a fine job, and since the repair, my garbage disposal has been working well. Overall, I am completely satisfied with the experience and feel everything was handled efficiently.

I decided to subscribe to the service after witnessing

A friend had the warranty with American Home Shield and her garbage disposal broke down. I was there when the service took care of it promptly, which convinced me of the usefulness of having a service like that.

In my experience, the servicemen sent by American Home Shield have generally been outstanding, especially Michael, who recently reinforced that my AC needed replacement. However, my only negative encounter involved a serviceman who was quite unprofessional and disrespectful, so I requested he not be sent again. Though I'm grateful for the professionalism and promptness from most of the contractors they send, I believe the company can improve by clearly communicating the financial aspects of high-cost replacements. I would recommend American Home Shield to a friend or family member but would caution them about potential delays in coverage details, and the overall costs. Despite this, I keep the service for the potential long-term protection it offers, in hopes of avoiding larger repair costs.

Ultimately, I did manage to get my leaking showers fixed. However, the technician mentioned needing another trip to address a supposed slab leak and additional repairs, which could be exceedingly expensive. Upon further investigation, a second visit revealed there was no slab leak, although they did alert me to another issue that American Home Shield wouldn't cover, quoting a substantial fee for repairs, which I couldn't afford at the time.

However, one aspect that could use improvement is the speed of their service, especially regarding air conditioners. On occasion, I've had to endure waiting up to a week in sweltering 90-degree weather before getting service, which can be particularly frustrating given I have several rental properties. It often feels like the contractors they send are tied up elsewhere, possibly due to constant high demand since they already have the business.

Despite these challenges, I'd rate my overall experience with American Home Shield as a solid four. There’s room for improvement, but their service has otherwise been reliable.

So far, I've been using American Home Shield for about a month and my overall experience with the claim process has been positive. However, today's no-show left me a bit disappointed. Despite this hiccup, I'd still give American Home Shield a high rating for their services — specifically a 5, though today was an exception to their usual promptness.

Despite paying $125 for the service, the technician didn’t check other potential problems, like the breaker, which I had mentioned popped. Now, I’m left dealing with the issue by myself, trying to find a compatible fixture given the size requirements, and it’s a hassle.

To be honest, this experience with American Home Shield has left me second-guessing my choice. I previously had Sears Home Plan and never had such issues, but I switched due to other complications.

Given the service I received, I wouldn't recommend American Home Shield at this point. It’s been a disappointing experience, and I feel like the support wasn't up to par with what I expected when compared to previous experiences with other warranties.

To express my frustration further, the ordeal with my plumbing issue has dragged on for about a month. The service technician from Clear flow not only put several holes in my walls without prior notice but was also rude and unprofessional. They initially charged me $133, then $175, and constantly increased charges with reasons that American Home Shield supposedly didn't cover certain aspects. The most concerning behavior was the technician's persistent calls to my daughter and me at our workplaces asking for more money despite the unfinished job.

I’ve communicated my concerns to at least four different representatives from American Home Shield. Each time I called, I received varied stories which added to my frustration. It seemed there was a lack of communication within their team regarding customer issues and an inability to solve this persistent problem effectively. They promised to address the technician concern but continued to get my details wrong, happening yet again with my recent claim.

Beyond the plumbing issue, previous experiences weren’t fantastic either. For instance, there was a month-long delay to fix my broken dryer. After explaining the communication barrier posed by a language gap with their customer service reps, I suggested that addressing this might help future clients.

In conclusion, my repeated attempts for resolution led to incomplete remedies and unfixed tattles. The issues persist with leaking pipes and exposed holes in my children's bedroom, bathroom, and ceiling. This ongoing challenge with American Home Shield compels me to share my story openly so others might be prepared and the company can improve.

Moreover, a similar scenario unfolded with my range hood. There was confusion with parts and installation, resulting in claims being closed improperly, and me necessarily re-opening them and paying multiple service fees. Time after time, they shifted the explanations, ranging from coding errors on services to shifting responsibilities like who should order what parts.

In instances where I expected direct and applicable service backed by the warranty, American Home Shield frequently fluctuated to finding loopholes not to cover reported issues. I've incurred additional costs repeatedly and even was informed that a second opinion would necessitate further outlay from my pocket.

While I find their customer service generally good, most of my interactions have been with automated systems, which can be frustrating. A specific issue arose when I discovered a leak under my master bathroom. I called American Home Shield on a Tuesday, but the company they dispatched couldn't come until the following Monday, which was disappointing since I had company expected soon. I've been without water since then because turning off the water was necessary due to the extent of the leak. This isn't the first time I've run into an emergency situation where they were unable to provide immediate assistance. Although I once found an American Home Shield representative named A to be very helpful, they face challenges handling emergencies quickly.

I've been considering recommending a friend to American Home Shield, but after this experience, I'm hesitant. The company must improve its emergency response times. Although their customer service is generally fine, responsiveness during urgent situations is lacking.

Regarding membership costs, they have increased recently, which affects overall satisfaction. While I value American Home Shield in non-emergent situations, they need to adapt to serve emergencies better. Overall, improvements are needed to manage swift responses in urgent situations that most customers face.

During this period, it was frustratingly hot in my house, and I felt like I could have resolved the issue myself faster than waiting in their queue. Unfortunately, when I finally got through to their escalation department, they just reiterated the same without substantial progress. Props to the actual repair service, Carl's Property Maintenance—they drove over an hour to fix the AC on a Saturday evening, and they were marvelous.

If I were to rate American Home Shield's customer service, it would be a 1. The coverage could be fair; I only paid $125 for the claim issue, but for more serious repairs, it might be different. Overall, there was a striking lack of communication and reliability in their online tools and general processes. When asked, I'd tell friends and family that their customer service leaves much to be desired and feels like they just kicked the can down the road, hoping I'd give up fixing it myself. For now, based on my experience, I would not recommend American Home Shield.

I’ve been with American Home Shield for about two years and hadn't faced any issues with other claims before this incident. The technicians are usually satisfactory, but this particular experience has been disappointing. Currently, I would rate my satisfaction as very low due to this frustrating situation.

I did end up contacting them again because the problem continued, leading to another visit from the same company. This time, the technician found a significant 'hole in the antifreeze.' Surprised by the change in diagnosis within a week, I ultimately felt confused. It seemed inconsistent, and I wasn't confident in their assessment, so I decided on the cash-out option to resolve the issue independently.

I brought in my own certified technician, who reassured me that my antifreeze was fine. Instead, he focused on a different problem with the internal system that was causing airflow issues. This technician explained that the entire filter unit and housing needed replacement due to dirt blockage preventing airflow—a problem Rescue Your Drain hadn't identified.

However, throughout the process, American Home Shield was responsive to my concerns and ensured I was heard, which was greatly appreciated. Although I had issues with the service provider, I would give praise to American Home Shield for their attentiveness during this ordeal.

At this point, American Home Shield offered us the option to order a comparable dishwasher or to receive a gift card to choose something else. We opted for a gift card and are now ordering a new dishwasher from Lowe's that we'll install ourselves. It took about two weeks to navigate the claim process: a week to get a technician here and another to source the part needed.

The contractors who visited us were professional and knowledgeable. However, it was somewhat frustrating to experience such long wait times. While it wasn't a huge issue with the dishwasher, delays with something more critical, like a furnace or an air conditioner, could be problematic.

During the claim process, I found American Home Shield's website easy to use for submitting claims, and I never needed to call them directly—the online system was straightforward. The coverage they offer seems extensive; we haven't had to use it a lot, but when we have, it’s been beneficial.

While the overall experience with American Home Shield has been positive, there are a few areas for improvement. For example, the company imposed a $100 deductible twice because the first repair didn't last. I was unaware of their 30-day warranty policy on repairs, and an extension to 45-90 days would be more appropriate.

In terms of service cost, it has been reasonably affordable, despite a recent price increase from around $56 to $72 a month. For someone looking at this service, I'd suggest they consider it a useful safety net for major appliance issues, even if the warranty periods could be more consumer-friendly.

We're currently waiting for an update on when the needed part will arrive or be replaced. It would be incredibly helpful to be informed about when the part is ordered and to be given an estimated timeline for repairs. Having breathing issues and a reliance on oxygen makes the waiting period even more challenging, as the heat exacerbates these conditions. Other than this issue, everything else with American Home Shield has been satisfactory.

While my experience might not reflect the norm, based on this situation alone, I would rate the home warranty service on the lower end. It’s crucial for service providers to ensure timely communication and expedite repairs, especially during extreme weather conditions.

For instance, on one occasion, United Air Temp spent 2.5 hours diagnosing problems with our ventilation only to have the same problem occur days later. The technician returned, needing to order parts, and it just ended up as patchwork. This meant suffering through 90-degree temperatures in my home while waiting for parts. Similarly, a plumber installed a new pump in my basement, and due to a small oversight on a single screw, it led to flooding, causing significant home damage and tremendous inconvenience.

Talking of brands – a nearly identical situation happened again. They just patch things up, only for them to fail shortly. This absence of dependability suggests the technicians dispatched aren't fully equipped or perhaps sufficiently experienced.

Maintaining this service plan feels heavy on the pocket, especially as American Home Shield continues to elevate their plan prices. Dealing with them has involved persistent frustration and I can honestly say it's never been a one-and-done situation. My experience consistently involves recalls and dealing with individuals brought in who either don’t possess adequate expertise or have poor reputations based on online reviews.

So, for individuals considering American Home Shield, be cautious. The frustration might lead one to pay out-of-pocket just to avoid dealing with them. Sadly, if asked to rate my experience, I’d give it only 2 stars due to these numerous vexations. Choosing to stick with them has been largely about financial constraints regarding unexpected expenses.

In summary, my feeling towards American Home Shield is weary and skeptical, having faced countless barriers and subpar customer service. While I continue the subscription solely because out-of-pocket expenses are sometimes unbearable, the repeated need for multiple technician visits remains a taxing ordeal.

It's been almost ten days since then, and American Home Shield hasn't sent anyone else to resolve the issue. I was under the impression from their materials that they'd address claims within 24 hours, but they've taken much longer. Initially, it takes them 48 hours just to dispatch someone, who then claimed it's not his problem after a brief visit.

Their communication hasn't improved the situation either. On several follow-ups, they stuck to their timeline of 48-hour intervals without any actual progress until they eventually scheduled another visit for July 3rd. It's disappointing as this lengthy wait each step of the process greatly affects my experience.

This was my first claim with American Home Shield, and it’s been frustrating. Based on my current experience, I can't recommend them to others.

Despite overall satisfaction with some repairs, I encountered disappointment when they denied my claim for a necessary and costly air conditioner repair. As I'm on oxygen and can't be outside much, it has added strain not to have a properly functioning AC, especially since I rely primarily on fans at the moment. Financially, it's been tough as well, considering the repair is going to cost around $5,000 — a substantial and unexpected amount for a widow on a fixed pension. I expected the insurance to cover more costs since this is why I have it in the first place.

While I would likely still recommend them due to their reliability in addressing certain repairs quickly, there seems to be uncertainty around newer policies or changes in management. It leaves me confused and a bit unsatisfied since certain costly claims, like for my AC unit, were declined.

The service truly exceeded my expectations. When Eastern Shore came out to work on my AC in the evening, the technician was very polite and communicative, explaining what the issue might be. It turned out the fan blade wasn’t working even though you could hear the motor running. The technician diagnosed the problem, turned off the electricity for safety, and promptly replaced the capacitor. The whole process was efficient, and I've had no issues since.

Overall, I found American Home Shield's service to be quick and efficient. Eastern Shore acted swiftly, having the necessary part needed for the repair without any delays. It's great to have peace of mind knowing that I can rely on them for such prompt service. If anybody is considering a warranty service, I can only say positive things about this company.

The claim process, overall, has been smooth. Although there were instances where we had to wait for parts after they came out, I didn't encounter any major issues. In addition to the garage door, I've had other appliance concerns. My oven stopped working, and my refrigerator caught fire, both requiring replacements. Unfortunately, not long after the oven was replaced, it malfunctioned again.

I appreciate American Home Shield's service and despite some hiccups, I genuinely think the service they provide is beneficial.

When he returned, a confusing situation unfolded with pricing discrepancies, leading me to doubt the transparency of the process. The technician initially quoted a higher price than what I was initially told, which made it all feel somewhat shady and uncomfortable. As a result, I decided against proceeding with them and sought a second opinion, ultimately addressing the repair on my own. The repair was successfully completed, but I felt like there was a lack of clear communication from American Home Shield, which left me questioning the value of their services.

I've been with American Home Shield for an extended period, and this was the first time their service disappointed me. Typically, claims are handled more directly, with clear communication with both the technician and myself. This experience left me contemplating whether to continue with their service altogether, considering the discomfort and lack of clear expectations. My experience fell short this time, prompting me to reassess the benefits of staying loyal to American Home Shield.

A year ago, I dealt with an issue with my heating and air conditioning system. When their contracted company assessed it, they claimed I needed an entirely new system. The home warranty covered only up to a certain point per appliance, but after contacting my reliable local company for a second opinion, they identified it was just a minor part that needed replacing. So, I felt a bit frustrated initially with that service.

I faced another challenge with my refrigerator last fall. They coordinated a Sears appliance guy who not only didn't fix the issue but also inadvertently caused more problems. After multiple visits and several parts that didn't address the core issue, I realized these expenses were trimming away at my warranty coverage maximum. It took nearly five months - until the beginning of March - for American Home Shield to determine that my refrigerator couldn't be saved. The compensation I received to purchase a new one was less than adequate, leaving me with the cost since I'd already been purchasing parts I thought were necessary based on their advice.

The experience has taught me to be cautious. It's significant to mention that their overall effectiveness largely depends on the contractors they partner with. While there are decent interactions occasionally, I'm contemplating the value of maintaining my warranty considering the balance between costs and benefits seems to be shifting.

For these reasons, my faith in the service has waned, and though I'd probably rate my interactions around a three on a scale to five, I wouldn't advise a friend to jump into it without evaluating their specific needs and circumstances. As for my future with American Home Shield, I'm considering parting ways with them after addressing a potential upcoming issue and possibly investing that monthly backup fund into a personal savings plan.

Nevertheless, I have to acknowledge the positive experiences I've had with their technicians. Especially the heating and AC professionals, who've been reliable and efficient. I haven't encountered issues with the plumbing services either. If I were to rate my overall experience, I'd probably give it a three. AHS might be great protection for new homeowners, yet it falls short in some critical areas. Prospective customers should especially be wary of the air conditioning coverage, as it seems that's an extra cost.

The technician also warned me about potential issues in hotter weather and advised me to contact him with any further questions. Since the repair, I haven’t faced any further problems with my AC.

American Home Shield added value to the experience by promptly providing full information about the assigned technician and how I could reach out to them. They ensure a quick response, aiming to send someone out as soon as possible, sometimes by the next day, which is quite comforting.

Overall, I have nothing but positive things to say about American Home Shield and their efficient service. As a satisfied customer, I would certainly rate them as excellent.

In fact, when my refrigerator needed replacement a while back, it took four months after repeated service calls. Big appliances consistently seem to be a challenge as it was long and dispiriting to go months without resolution. However, AHS has been quicker to respond with repairs for my garbage disposal, dishwasher, and AC, so those are positives.

Overall, my patience has worn thin due to these repeated delays especially for larger appliances, and while their website is relatively easy to navigate, my overall satisfaction with American Home Shield is extremely low.

The process to report the claim was initiated over the phone. While there was a slight wait, I found the overall telephone support to be very good, marked by responsiveness and professionalism.

There are a few things I appreciate about the service, particularly the speed and proficient service. However, the billing details could certainly be more transparent. There should be a better breakdown to explain what charges are being levied and what part is being covered versus what isn't covered.

Overall, my experiences can be summed up as being responsive, professional, and friendly.

Technician Cody, from 5Point Plumbing, was assigned and arrived with professionalism and knowledge. He excelled in communication, showing me the issue, which turned out to be a blockage requiring a toilet replacement. Although it cost me more money, the matter was seamlessly handled by Wednesday, and everything's fine now.

My experiences with American Home Shield have consistently been reassuring. I only use the service occasionally, but it’s been a real lifesaver when urgent repairs arise, whether for plumbing or electrical issues—areas I'm unfamiliar with. Since moving into my condo five years ago, I haven't faced any major issues and have recommended AHS to neighbors for its reliability and peace of mind.

Though I initially purchased their plan for my house and transferred it to my condo, I can affirm that it's better to have such a warranty plan in place even if used sparingly. It's comforting knowing I can rely on professionally vetted technicians provided by American Home Shield without the random search for skilled help. In my eye, the value outweighs not having it, especially in emergencies, and I would absolutely recommend AHS to others.

I experienced a total of four visits over six weeks from A-FIX Service, the contractor sent by American Home Shield. The first technician quickly identified faulty parts and promised replacements. However, procuring and scheduling the parts took some persistent follow-up. It was during the second visit when the parts were supposed to be installed, where miscommunication happened. In my absence, a technician misdiagnosed a problem that required an electrician, prolonging the resolution.

Only after the third visit were simple issues like re-plugging addressed. Even then, not all was resolved until the fourth visit, when a minor oversight (forgetting to turn the water back on) was corrected. Despite these hiccups, once resolved, the functions were restored perfectly.

While I was dissatisfied with A-FIX, I acknowledge that American Home Shield's coverage was reliable. My case isn't closed yet. So, I'm assuming I will only be charged the initial service fee and then everything else will be covered. I don't like though that it took a lot of effort on my part to get things scheduled and then to get it finally fixed correctly.

In sum, my encounter has been mixed because while the end goal was achieved, the path there could use improvement, particularly in the service selection area. American Home Shield's choice of contractors did not provide the professionalism expected, causing unnecessary delays. If the coverage remains as promised, though, I will rate the service quite favorably.

The contractors sent to handle the issue were knowledgeable and polite. They explained the workings of our drainage system but didn't take decisive action to ensure the blockage was fully cleared. Rather than using their expertise, they relied on a hydro blower, which unfortunately didn't resolve the issue permanently. After they left, I ended up dealing with a sewage backup, necessitating a $500 cleaning by another company.

Having been with American Home Shield for nearly two decades, I can say that the service offers great peace of mind. Yet, when an issue did arise, I felt their response lacked in addressing the problem effectively and I was left with the financial burden. While I still appreciate the security their coverage offers and believe they've been very reliable overall, improvements in communication and service delivery could greatly enhance the experience. American Home Shield has been a blessing and I love it. There are a few incidents where we could have done better, it could have been a better outcome. But for the most part, they have been very helpful and reliable. Despite this recent setback, I'd still endorse their services to friends and family.

However, despite the visit, my AC issue persisted as no parts were replaced, and things remained the same. Over four years with American Home Shield, I've seen strengths and areas of improvement; while I appreciate the coverage, I wish more items were included in their service.

My initial experience wasn't smooth as they enrolled me in the wrong plan, and it took about a month to rectify that and get my refund. It left a less-than-ideal impression early on. Overall, I've been protected with them, and while it's not perfect, things generally work out.

Unfortunately, this isn't my first negative experience with an American Home Shield contractor. In the past, I dealt with a plumber who was notably rude and unprofessional. Despite raising my concerns back then, it seems the company continues to partner with technicians whose service leaves much to be desired.

My recent dealings have made me considering other home warranty options. It's crucial for American Home Shield to reassess the quality of contractors they send to ensure they are professional, proactive, and customer oriented. As of now, my refrigerator remains unfixed, awaiting yet another panel. Given my experiences, I would rate my satisfaction with American Home Shield moderately low, with significant room for improvement in terms of service delivery and contractor review processes.

Eventually, a second technician assessed the situation differently, ordering additional parts that arrived swiftly. However, scheduling was a nightmare, with unpredictable appointment timings and numerous cancellations—six times, to be exact. Despite American Home Shield's assurances that I would be prioritized, the inefficiencies of their app continued to cause frustration.

Ultimately, the repair was shoddy. The technician left the hose tangled, uncertain of whether it would truly fix the draining issue. His lack of confidence painted the job as rather unreliable. My recommendation for American Home Shield is to expand their pool of technicians for improved reliability and to ensure expertise in their assignments, along with providing a competent scheduling app.

While getting support from American Home Shield was manageable, as they were responsive, connecting with Sears directly was challenging, underscoring a need for better access and communication. It was not a smooth experience with Sears and although the direct service from American Home Shield didn't have further issues, the rating I would give them, based on this experience, would be around a 2.

I appreciated the approach taken by their technician, who identified issues with my compressor and explained the available options without using fear tactics. They offered two choices: replace the compressor in my old system, which would need further replacement in two years, or install a full new system that would handle modern refrigerants. It was refreshing to be given candid advice that respected both my choices and knowledge.

From setting up the service online to completion of work, which took about six hours, the entire experience was seamless. This wasn't a surprise as I've been with American Home Shield for years, and their service quality has always impressed me. It was one of the best experiences I've ever had.

If a friend or family member were to ask about my experience, I'd highly recommend them. My overall satisfaction with the service would certainly rate them at the top. American Home Shield combines efficient service with a deep commitment to customer satisfaction—excellent all around.

I've been with American Home Shield for roughly 15 years, and their service has been satisfactory. However, the recent experience was slightly marred by a lack of communication. Initially scheduled between 12 and 3 PM, the technician arrived at 7 PM without any prior notification regarding the delay, despite my attempts to reach out for updates.

The technician, on the other hand, was fine and did a good job once he arrived, but timely communication would have certainly improved the overall experience.

Fast Tech's technicians acknowledged the issue but seemed unable to permanently resolve it. They suggested that a different company should evaluate the problem, but American Home Shield continues to send them due to a lack of alternative service providers.

I've also faced repeated service fees, adding to my frustration. American Home Shield's response has been disappointing, often indicating they lack options for sending someone else. It's overwhelming dealing with the open holes and the ongoing problem.

My experience so far would sit around 2 stars due to these unresolved issues and the significant inconvenience they cause.

When my refrigerator stopped working, they sent out a service provider named Access. This wasn't a satisfactory choice as these technicians visited five times, replaced two parts, and yet my fridge has been non-operational for 6.5 weeks. It's incredibly frustrating to be without a refrigerator for so long. I even asked AHS to assign a different vendor, but they refused to fulfill my request, stating that they would ensure Access does not service me in the future.

Communication was another hurdle as the Access technicians had a strong accent and I couldn't comprehend what repairs were performed.

Overall, I'd rate my experience with American Home Shield poorly.

American Home Shield's setup process was handled efficiently over the phone and generally, their customer service has been satisfactory. However, their pricing was on the higher side. While I recommend their services, the cost does pose a drawback in terms of affordability.

However, it took approximately two weeks for the technicians to come out, which I assume is due to the busy season with the heat. But I've been with American Home Shield for less than a year, and so far, the technicians they've sent out have been good. Overall, my experiences have been positive.

I've been with American Home Shield for around four years now, and throughout this time, I've experienced excellent service.

American Home Shield has maintained a reliable standard of service, and I found it noteworthy enough to recommend it to a friend not too long ago.

When the technician came out for the repair, he was very nice and helpful. Although he had to obtain some parts, which took about a week, this delay was within the expected timeframe, and I didn't experience any inconvenience beyond that.

Once the repair was completed, the appliance has been functioning smoothly without any issues. I'm satisfied with the service provided.

I used their app to file the claim, and the process was smooth. However, it's important to note that there was a bit of a wait from the time I submitted the request to when someone came out. This was stressful since it was about 100 degrees, and we had to stay in a hotel until the AC was fixed. I hope they can improve this response time, especially for urgent cases like AC issues during a heatwave. Nonetheless, the service was solid.

This process involved multiple calls and switching electricians. One positive aspect was Vince, an air conditioning professional who was knowledgeable and provided excellent service. However, dealing with American Home Shield's customer service became frustrating, as they continuously misunderstood our need for electricity, not new ceiling fans. Despite the challenges, once we hired the right expert outside the coverage, things improved.

In this case, the experience was quite stressful, leading me to rate American Home Shield as very dissatisfied.

When it came to dispatching the contractor, I was provided with the necessary contact information beforehand. Not long after the contractor's visit, everything was performing just fine.

Typically, engaging with their service is quick and uncomplicated. They use some impressive video analysis techniques that I appreciate. While most contractors have displayed excellent service levels, there have been rare instances of experiencing less-than-optimal contractor interactions.

All in all, my choice to go with American Home Shield was based on its reputation and user recommendations, which haven't let me down. While I encountered a minor inconvenience with contact information being sent to my wife's number instead of mine, adjusting that is a minor hurdle compared to the reliability their service promises.

When the installation finally occurred, it was executed perfectly, and I was satisfied with the outcome. In the past, I've had similar positive experiences with my other warranty claims handled through them, such as with my washer and refrigerator - both went well. My only suggestion for improvement with American Home Shield and their associate contractors is to enhance the communication process, especially regarding any schedule changes. This experience was the first substantial issue when notifications fell through the cracks.

Overall, apart from the scheduling mishap with Sears, American Home Shield consistently delivers good service, and I rate them very highly.

However, the plumbing issue persists, and the representatives from Hers and His Plumbing visited us again today. They acknowledged the problem, and we’re now in the process of awaiting paperwork to either repair or replace the troubled areas. As a customer, it can feel disjointed navigating through various stages of the process, though I do acknowledge its potential protection against high out-of-pocket costs, especially for older homes with multiple possible issues.

I’d rate American Home Shield a 4 out of 5 so far. Their service is steady but drags in certain operations. I took up the warranty to help manage potential large repairs financially, making the cost worthwhile in my eyes since I have been with them long enough to have paid the equivalent of a water heater. I find their pricing competitive and fair when compared to others in the field. The service experience, including website interactions, has been amicable as well.

I recommend American Home Shield for homeowners, especially those residing in older buildings. The financial foresight of their coverage reassures me against unforeseen issues arising. My overall experience continues positively, with hopes the existing plumbing matter will be resolutely addressed soon.

The technicians sent out have demonstrated professionalism and knowledge each time. They're courteous, and I've never had issues with their service. However, as I consider my future with them, the costs associated with maintaining the service have become a point of contemplation. I find myself weighing the annual expenses against the returns I receive.

Despite these considerations, I'm satisfied enough to give my relationship with American Home Shield a three-star experience overall.

However, the deductible is on the higher side. Fortunately, the swift turnaround and knowing that nothing beyond the deductible is needed once the technician finishes is reassuring.

Overall, this service has been quite beneficial and straightforward, offering peace of mind with efficient service handling.

When Alex, the technician, arrived, I was impressed by his punctuality and professionalism. He communicated effectively, explaining the problem and how he planned to resolve it. True to his word, he fixed the AC unit in about 30 minutes, and it worked perfectly after that.

From start to finish, the entire process was smooth. American Home Shield, along with Fix-It Now Heating and Cooling, made sure everything was handled efficiently. They did an excellent job, and I've had no issues since the repair.

Although the convenience of having protection is reassuring, interacting with customer service has been frustrating at times due to language barriers, making communication difficult. Coverage can also be tricky. For instance, when I initially used the service after purchasing my home, I assumed appliances were covered under the policy, but upon extending on my own, I realized extra payment was needed for such coverage.

Another concern is how my account confuses old and new policies, often showing my policy as expired on their website, prompting me to call for clarity. Despite these downsides, I still find American Home Shield convenient for unexpected repairs. There has been a time where I paid for a service call that wasn't covered, which was costly and annoying since my deductible didn't adjust in such cases, but this seemed more like an issue with subcontractor handling than Home Shield itself.

Based on my experience, I rate their service as a 3 for customer support, convenience, and cost. Online tools are sadly inadequate for my needs. Nevertheless, I find some peace of mind knowing assistance is just a call away should things need fixing around my home.

Another claim involved my HVAC system, which, unfortunately, couldn't be repaired. American Home Shield financed a significant portion of the replacement, though I had to cover some costs. Despite this, I remain satisfied with the swift response and professional conduct of the service providers that American Home Shield arranged.

While there are limits to their coverage—like the $1,000 ceiling for roof patching—the overall value aligns with their advertised promises. The customer service and ease of submitting claims have made my experience worthwhile; the professionalism and diligence of the technicians have consistently met my expectations.

In conclusion, my decision to stick with American Home Shield is influenced by the consistent, quality service and professionalism of those they employ, reinforcing my trust and satisfaction with their warranty offerings.

I'd certainly rate my satisfaction with AHS at the highest level.

However, I initially didn't have appliance coverage, which no one explained to me, leading to an unexpected upgrade. It was frustrating, especially having to wait for it to activate. For future homeowners, I stress the importance of ensuring your coverage matches your needs before committing.

Customer service did its part, though only after me speaking with a supervisor.

Overall, I'm hoping American Home Shield becomes a reliable choice and that any issues are fixed without hassle. For those considering, insist on clear policy details to avoid surprises.

However, my interactions with the contractor, All Brands Appliance, were disappointing. The technician expressed frequent dissatisfaction with certain brands and lacked urgency, taking too long to attend to my needs. Scheduling challenges like their limited workdays compounded these issues, waiting from the 6th to the 19th for a visit, and extending further when additional repairs were needed. The service company also failed to communicate effectively, compounding my frustration when the fridge repair was delayed without initiative from them to expedite further action.

American Home Shield didn't offer me the choice to switch service providers, worsening my negative experience. I previously had them look at an ice maker issue, only for it to result in further complications. My disagreement with their contractor choice underscored my dissatisfaction, leading me to rate my overall satisfaction around a 2 out of 5.

One redeeming quality is the ability to contact American Home Shield anytime, but the improvement is needed in terms of faster appointments and having necessary parts readily available.

Given my experience, I'd advise family and friends about my reservations regarding American Home Shield's service contractors and the delays involved.

Recently, I submitted a claim for a garage door problem. The process was easy as I just made a simple phone call to get started. The contractors they sent were nice and communicated well, informing me that a bracket had broken and required replacement. This aspect of the experience left me feeling satisfied.

However, my ongoing issues with American Home Shield have primarily been with air conditioner repairs. Over the past five years, I've dealt with recurring refrigerant leaks that were never properly addressed. Despite my repeated escalation of the issue to the company, they merely added refrigerant without actually identifying or repairing the source of the leak. Notably, my coverage did not include the costs for refrigerant, which I had to pay myself, amounting to nearly $1000 each year. When faced with these obstacles, I ultimately decided to purchase a new air conditioner outright to resolve the matter once and for all.

Despite being with American Home Shield for over two decades, which initially felt secure, these issues with repairs have been frustrating. If any appliance like my stove or dryer showed signs of malfunction, they never fully addressed the problem unless it completely stopped working. I often found that this only provided a temporary fix, leading me to purchase new appliances on my own.

I wouldn't recommend American Home Shield to friends or family looking for reliable coverage. Their services left me uninspired, and despite a few minor savings here and there, I've concluded that setting money aside for such repairs would've been a better option. While they used to charge $40 a month initially, the costs have risen with no corresponding increase in satisfaction.

In summary, although I've saved a little on specific minor repairs like my garage door issue, this doesn't cover the extensive shortcomings in addressing my air conditioner or other problematic appliances.

My recent experience involved a claim for my air conditioning unit, which had unexpectedly stopped working. I reached out to American Home Shield, and I was impressed with how promptly they addressed the issue. The technician who was sent to my home was great and resolved the problem quickly, leaving me with nothing but positive feedback for this encounter.

A technician from Comfort Master's HVAC came to assist. He was a nice guy and managed to fix the issue on the same day, which I appreciated. Since then, my air conditioner has been working perfectly.

However, while dealing with this, I've run into a problem with my pool pump. I have a request in for that, and the technician who came mentioned that I actually need an HVAC person. I'll have to follow up with American Home Shield to get this resolved.

Additionally, I keep receiving what seems like a promotional offer regarding my air conditioning unit, and I'm unsure if it's because my unit is outdated or if they're just promoting their services.

As for the home warranty service, American Home Shield has definitely improved compared to last year. Overall, my experience with them, besides the pool pump hiccup, has been better recently, and I'd say it's going well.

American Home Shield's service requires a $125 charge every time they visit, a change from my previous plan which included complimentary visits. Despite this, I see value in having a home warranty, especially being at a stage in life where constant replacements aren't feasible. I do, however, wish the response time in emergency situations, like with a refrigerator malfunction, could be faster. I don't like that you have to wait 24 to 48 hours to get service. Other than that, I would advise others that if they can afford it, do the warranty.

The service request is for pipe leak, Technician arrived 6/30/25 morning 9 am and started removing in 2nd floor toilet with wrench and hammer repeatedly, causing heavy damage since it is ceramic material before I notice and ask question, he started shouting at me and left in hurry, I reported and register complaint still no resolution. I need to call everyday both American Home shield and contractor company. Already provided all required photos still nothing. I wish I did more research and review before even consider American Home shield home warranty. Worst experience ever, never ever consider this company again.

However, the experience took a frustrating turn; the contractor who came was professional, but due to American Home Shield's policy of sourcing parts, there was a significant delay. I had to wait over a week for the part to arrive, whereas the contractor mentioned they could have fixed it in a day if they could purchase the motor themselves. This caused quite an inconvenience.

Over my years with American Home Shield, I've noticed that while they are reliable and ultimately fulfill home warranty needs with respectable companies, their service isn’t as great as it used to be. The co-pays continue to rise, which is disappointing. I have to mention that when making repairs, they outsource parts, which means neither I nor the repair technician knows if these parts are new, repurposed, or even the same brand as the appliance being fixed.

For anyone considering them, my advice would be to do thorough research and compare different home warranty services. Understand exactly what coverage you'll get and the timeframes, so there are no surprises. Though I've had a long-standing relationship with them, the value seems to decrease over time. Despite this, I can't deny they cover everything in my home that I need, and navigating their website is relatively straightforward. I just wish the cost appeared to reflect the actual value and efficiency they promise.

I've spoken to 5 different representatives who tell me we have to contact the appliance guy but he won't answer and to call back in 4 hours. If they don't respond then AHS will send another appliance guy. But when I call back in the 4 hours, I'm met with another representative who tells me they have to reach out to the appliance guy. And if he doesn't respond in 4 hours call back and they'll do it again. See the loop they keep you in to not honor what you're paying for? If I had a million followers I would definitely tell them to stay they hell away from this company. But since I'm just 1 small dot on their billion dollar radar, it means nothing. For the sake of all that is Good. DO NOT MESS WITH THIS COMPANY.

When it came to the contractor dispatch process, American Home Shield selected the company and consultant without offering me any choices. Although I didn't have much direct communication with anyone beforehand, the service professionals that came to my home were very professional. Unfortunately, they were unable to resolve the issue because the leak I faced wasn't covered under the available options on the site. This ultimately meant I had to pay to rectify the issue independently, leaving me quite dissatisfied with the overall experience.

Despite being with American Home Shield for almost eight months and not having any issues initially, this incident colored my perception. I found the lack of customization frustrating, and while the service personnel acted professionally, the inability to handle my specific problem left me feeling very dissatisfied with the service.

When the tech fixed the dryer, he called and said when he turned it on, there was sparks up the top, near where the hose come. He thought that maybe the electric was messing with the dryer. So, he cut the dryer off and showed me what he thought it was. Then when he went to turn the dryer back on, it did come on. But he had to cut off the power. He said he was gonna call in to have electrician to come out.

The electrician came out three days after that and he went through everything. He said he didn't find anything wrong with our electricity. We didn't know whether something from the dryer and that vent coil may have touched and made that spark come up. But he found everything was okay. When he pushed the button, the dryer worked. So, he said he was gonna send it back to the dryer people to come back out. But right now, the dryer is working.

I informed American Home Shield about what happened and they offered me cash in lieu to go ahead and have Sean do the repairs. But I wasn’t advised that they still had my evaporator coil replaced, so I raised my concern with American Home Shield, and they have not responded yet. They gave me $267, part of it I paid Sean, and the rest came out of my pocket.

Every time I've called, they have come out and looked at things. In several cases, they’ve even had to replace the appliance. They replaced my dishwasher, my washing machine twice, and they even put in a brand new $1,500 refrigerator because the seal went out and they couldn't get a replacement part for it. Rather than trying to make a seal work, they just replaced it. They’ve been quick about it, usually within a week, and I’ve never had them quarrel with me over it.

I actually had a problem recently where the online choices for the washing machine they were replacing were gone by the time I got to them. I told the representative it was getting ridiculous and that I felt like I was getting less than what I had before. They literally upped the price of what I could get by several hundred dollars just to make sure I was happy and that it matched the quality of my old one.

The only issue was with the billing. I had negotiated my price because I felt like I was paying more than new customers who get all those discounts. They couldn’t change my monthly payment, but they did give me a free month and a free call-out visit. I wanted to use that free call-out so I wouldn’t have to pay the $100 fee, but the automated system doesn't tell you that it just automatically takes the money from the card on file. I had to call later and go through a lot of hassle to finally get it back. They told me later that if you have a freebie, don't use the automated system because it has no way to pick it up. Aside from that, American Home Shield is one of the best that I’ve used.

The original company said the outside condenser was bad, which took about three weeks. Then Advanced Air determined it was actually the condenser in the upstairs unit, that took another couple of weeks before they replaced it. We had cool air for one day, and then we were out of air again. They came back out and determined the outside condenser was bad after all, and it took two weeks to get that one replaced. So now, basically, they’ve both been replaced and I’ve had air conditioning for five days. Holy moly.

Overall, American Home Shield is a hit and miss. Advanced Air did a phenomenal job, but they just got in on the aftermath of what that first company started. I don’t want to say they’re a scam, but I don’t think we’re a priority. What could be improved is the timeline, if I was paying an air conditioning company directly, I guarantee you that unit would’ve been working in two weeks max.

When you call any of these home warranty companies, they send people out who I don't think are underqualified, but they aren't going to do any more than they have to for what they’re getting paid. Things just seem to go on and on and on. I’ve had five situations where they told me they can’t do something because it’s on the roof or it's not covered. They’re a freaking plumber and the tube is on the roof, but oh, no, not American Home Shield.

American Home Shield is a plus, minus. Sometimes it’s really good, sometimes it’s really worse. On this exhaust fan, they said they would be reimbursing me, and sometimes they do reimburse me for certain things that I do by myself. However, your agents always, always, always give the wrong information. They skip half of the things. If I say a fan is bad in the bedroom, the vendor comes and tells me they were called for the bathroom. If the kitchen has a blockage, they go to the bathroom and tell me they cannot touch the kitchen because they were told it was for the bathroom. That’s where the problem starts.

If they are not doing the job, American Home Shield should immediately contact us and tell us that they are not going to fix it. We are waiting and waiting, and after two weeks, when the tenants get exhausted and they are mad at me, then I call and find out that the problem is not fixed. They should immediately contact us so we can take care of that further.

All day, I waited for the guy. By 5:00 in the evening, I still had not heard from them, so I called American Home Shield. I told them I’ve been without AC all week. They did as much as they could. I was thrilled that when I called them, the rep got right on the phone with the company and made sure they were coming out. She confirmed with them what my schedule was, which was 7:00 or 7:30. The guy came out at 7:30, which was fine, and he fixed my AC.

The tech was very nice. He said that they’re shorthanded and that I was on the schedule, but he couldn’t tell me where they were sitting him in. That would be my complaint, that I had to wait two days and they didn’t put me on the schedule. I had the same company two weeks ago. The guy came out and said my AC had another burnt-up wire. My thought was, why wouldn’t they just change all the wires so that everything is up-to-date?

The tech told me that the system needs to be replaced since it’s an old unit. He said that American Home Shield will want to keep fixing it, so I should be the one to tell them to replace it. It keeps on having issues. Two years ago, I had to have Freon put in it. A year before that, we had to have the evaporator fixed. My husband said that since the compressor is running hotter than it should, it’ll probably burn up another wire.

I had service denial on a ceiling fan which should be covered, with their claim that it is in a "dangerous and/or inaccessible location" (errr, it's attached to the ceiling), and an issue with a wall AC unit that has been ongoing for 4 months without resolution. Two assessments have said it needs replacing, but AHS is dragging and saying they cannot find a contractor and are making excuses to say it is not covered. They take your $100 for each "repair" and refuse to refund it when repairs are not made.

As other reviewers have stated, they offer such low payments to companies to do repairs that most just refuse the job. One AC tech who evaluated my unit told me their company would not handle the replacement because AHS do not pay enough to cover the full job expenses. Hours and hours wasted on the phone, many $s wasted, months passing with no progress, mornings and afternoons off work for technicians who cannot do the repairs. AHS: Anger, Headaches, S#!t service. Run away!

I contacted Crispy Air several times, asking them how they determined it was a preexisting condition. They refused to contact me and let me know anything about what their findings were. Instead of responding to my request for the report, they had no problem sending me an estimate for a completely new system for $10,000, which I thought was not right.

I contacted American Home Shield for a second opinion. So, American Home Shield said they would send out a second company, and if the diagnosis was the same, they would charge me the $125 service fee.

Apparently, the second company that went out found something completely different, so I wasn't charged $125. They found another issue, and again American Home Shield said that because this part that's not functioning properly hasn't broken 100%, they won't replace it. So, these are two instances where American Home Shield hasn't responded or fixed the problem.

And I have sent this to an attorney to look because American Home Shield won't respond to me. The issue is that the part hasn't broken 100%. So, what happens is the AC system freezes up. This is Arizona and it's very hot. The tenant has to turn off the AC system and let it defrost while it's 110 degrees outside. And then once the system defrosts, they can use it again. But they don't have to do this all the time. It's not every day, but every couple of days it seems to happen.

American Home Shield said they won't replace a part unless it fails 100%, yet the AC system is not functioning as it should. I also find Crispy Air suspicious. The fact that they went out there, claimed it was preexisting, showed me no proof of how they figured it was preexisting, won't respond to my request for the report, yet sent me an estimate to replace the whole system. It’s very unethical.

The second diagnosis makes more sense than the first one. It's not leaking any Freon, because the second company tested the Freon. And usually, what happens with a coil is they get old, they rust out, and they start leaking. They didn't say what was wrong with the coil. They just said it needed to be replaced. They didn't say it had a hole in it.

American Home Shield advertises that they cover old and rusted equipment. That can't be a reason for it being preexisting. It's probably 15 years old. It may be rusted. But that's not a reason for denial. When you go to American Home Shield and you go on the claims, you will see Crispy Air saying that the coil is bad and it's preexisting. The second company also has a report. And it says that the fan motor is not functioning properly. But because it hasn't failed 100%, we cannot replace it.

And obviously, there's nothing really wrong with it, because the AC system is still working. It's just that it's failing because the fan isn't blowing air over it. It isn't even a coil issue.

The first company was willing to either replace the coil for $3,600 and not tell me what's wrong with it, or, because I didn't do that, they sent me an estimate for the whole system for $10,000. At the very least, American Home Shield should replace the motor that's going bad. I would have been more than happy to get a new coil with the first diagnosis.

Over the years, I have had American Home Shield on and off with different properties. Sometimes I get the warranty for the property. Sometimes, some years, I don't. There was an issue several years ago with the water heater. I ended up taking the payout instead of having them replace it, because they would cover the water heater, but what they wouldn't cover was all these little extra things like attaching screws to the top of the water heater, some piping, other things they wouldn't cover that were really simple to do. So, in that case, it was cheaper for me just to get the $300 payout. And I put the water heater in myself because it would have cost me a ridiculous amount of money.

They would have covered the water heater, but it was almost the same amount in extras. These extras only cost me like $75. American Home Shield would have covered the hot water heater, but they wouldn't cover the $600 extra.

In another property, I replaced the fan motor. And that's been done. And there's another property out in Colorado right now where, supposedly, they're ordering the parts. And they're not trying to deny that claim. So, it's not like they're denying everything. And I'm so far having a good experience with the other two.

When the technician for the other property came out to the property yesterday, I mentioned to him about this issue. It was interesting because he told me that if he had gone out there, he wouldn't have called for the fan, not the coil. He said he would have replaced it and he would have given American Home Shield the invoice for it. He said that he wouldn't have called authorization because he already knew it was going bad.

I'm hearing a different story about how service companies work with American Home Shield. One person says one thing. One person says another.

And he kept coming back to visit to see if what he had done was repaired. Because he couldn't figure out where the actual issue was. And it kept coming up with error codes. So he worked his way through it and wound up having to replace things and some of the things that he thought might stop it. And it's still flooded at the bottom. He was so upset.

He took apart another part until he decided they had to replace everything. He wanted to keep the cost down. I said I'm paying for the service, and I'm paying for him, but I appreciate him wanting to keep the costs down. I couldn't ask for nicer, pleasant, clean and very knowledgeable guy.

Having AHS is well worth the monthly payments. They've been very good to us over the last couple of things. I had a beef, which I still have, and I just finally gave up on my Samsung stove. It was a problem, still is. Doesn't work right. They were gracious and came out, and replaced panel after panel in it. And it just still wouldn't work right.

It's a manufacturer defect. But I wish they could have at least applied for maybe a total replacement for me. But as it is, I haven't been able to bake anything until I got a new stove. That's the only beef I have. But maybe it's just because there were warranty issues. I'm unclear about that. We also had a refrigerator replaced. The gentleman was good on that. He was awesome. Overall AHS provides excellent service. Their customer service has gotten much better. I’m satisfied.

I would definitely recommend AHS. I've been with other home warranty companies before and they weren't as easy to work with as American Home Shield.

And the other guy realized the reason it was intermittent was because the bushings on the circuit were bad. So they replaced them that day and it's been working properly since. They missed that during the first visit. But then, on the other hand, it really was dirty and the shoot was giving off carbon monoxide. So I don't really have a whole problem with the other things that we had to do. Because it's working better and less demand on the system since they did that.

I've had American Home Shield for years back in Georgia over 20 years ago. I like that it is convenient to order service with them. They’re easy to work with and they replace things that need to be replaced without any disputes.

They gave me a whole oven one time. For some reason the heating element broke. It snapped when the oven was on. And that part was not available anywhere in the world. The company that made those replacement heating elements went out of business. So instead of trying to search for that part, AHS went ahead and sent me an equivalent oven. I just recommended the manufacturer I wanted and they did the rest. They selected an equivalent model for me.

With this second visit, I was told I needed to pay another fee. I ended up calling American Home Shield and it was waived because I asked, "Why do I have to pay another service fee when this hasn't been taken care of?“ Now, I'm waiting for a follow-up because the master technician came and looked at the issue. He did his assessment and he said that I was supposed to hear back from American Home Shield once he turned in his report. But I haven't heard anything. It has been at least a week and a half. Everything is still not taken care of.

I've been dealing with American Home Shield for a long time. That's actually why I haven't switched my warranty. I really haven't had any problems besides the service fee going up. That's just inflation. But this particular time around, I'm like, "Why do I have to keep continuing to go through this?” I was gonna call today to say, "Hey, okay. So, what's the plan like? What are you guys gonna do?"

My first experience was not good. The first air conditioner guy who came out was a real jerk. He said the issue was preexisting. I had to show him the electric bill and a letter from another air conditioner guy that was like, "No, this isn't preexisting. This just happened two days ago." The issue happened in the two months that we owned the unit. The first guy we had was a pain, bur we called the next guy and he was like, "No, this just happened." He was great and he fixed the issue. All in all, buy American Home Shield. The price is good for what you get. Unbeknownst to me, I bought the gold plan. I probably should have bought the platinum.

The people I had were very professional, honest, and kind. I would hire them in a heartbeat. They were able to solve my issues. All they did was change the light bulb, which I couldn’t get up on the ladder. That one was an easy fix. They knew exactly what was wrong with each of the units. But they couldn't get the parts for the fans, even if they wanted to, to be able to replace them. That aside, everything is working well right now.

I’ve had other issues with American Home Shield, but they are very kind and have great service people. I like that I can call them. They don't always fix things. But they have for the last couple of times. My HVAC is working well but it's very old. I keep it maintained twice a year and have done so for many years. I'm just hoping that when the time comes, American Home Shield will help me out with that.

I switched for a short time after having American Home Shield for 30-some years. I then switched right back to them within a couple of months. They’re a whole lot better. If you’re looking for a service, look at American Home Shield. The service in the past two years has been pretty quick compared to the previous years.

Everybody I talked to was really nice. But I just wanted to talk to somebody in America that seem to understand my frustration and I couldn't. It's American Home Shield and not Philippine Home Shield. I would just like to see the jobs back here where I could talk to an American when I wanted to do business.

I ended up having to buy window air conditioners. I live where it gets 110 in the shade and I couldn't get my air conditioner fixed. American Home Shield just kept giving me excuses. I had to pay for part of it. I paid for the insurance and then I had to pay $750 to the installer to get it done. American Home Shield should never advertise that they cover 100% because they do not cover 100%. They make you pay it. The installer told me he could have written it up to where I had to pay $5,000. I was lucky that I only had to pay $750. This thing with the air conditioner really pissed me off. American Home Shield does not have a good reputation for air conditioners. They fight it as much as they can and they make you pay as much as they possibly can.

The last thing the rep told me was that we got approved, but we don't know when they're gonna swap out the unit. They didn’t give us an estimated time or date when they’re gonna come. We also don't know about the price. We had to make the appointment, which I had to pay so much for, and then the technician never came back. I’m paying for something that’s still not done. We never got any information since they came that day. We have just been waiting until they get the AC swapped out.

My house is not hot because I have a window unit in my living room. But it gets tougher sometimes in our bedrooms. I have a window unit in my utility room. The way it feels outside, that's how it feels in my utility room and one of my back rooms. I work in the heat regardless. What I’m worried about is having a pregnant woman inside a hot house. I just hope they can get it done before my daughter comes in October.

If they write me a check and I find someone to do it, that’s not a problem. I got a guy on standby who is willing to do the job. Or they recommend their own contractor. I don’t know how they operate. I’m a first-time home buyer, so I don’t know what the holdup is.

My husband decided to just get an electrician that we normally use. The electrician came, fixed the problem, and was out of here in 30 minutes. We paid only $60. No problem. We will talk to him about upgrading our box, because he was reasonable, efficient, and effective. I have two or three electricians that I deal with because I went through Harvey. We still use them for little things that we know that the home warranty won’t cover. The electric company that American Home Shield chose was trying to replace the entire electrical box. There’s no problem with that. But it could have been fixed first. We think that they’re trying to get more money. These people here are con artists. I don’t wanna use the same electrician who came out here.

In the second claim, American Home Shield sent the same company again. The same AC upstairs is still not cooling very well. At first the technician said that the line needed to be cleaned out. He opened the vacuum up to show me how dirty it was. When he opened the vacuum up, there was no dirt in it, so he apologized. I don’t know what else he did when he went up in the attic, but it flooded the ceiling and now the complete ceiling has to be replaced.

I followed back up with American Home Shield yesterday to see if they could send somebody else out, but they sent the same person back out. They refused to send anybody else. The contractors did such a lousy job, that wouldn’t have worked anyway.

Sears was terrible, but American Home Shield was great even though the price kept going up.