American Home Shield Reviews

For my recent claim with AHS, the heat wasn't turning on. When someone came out to my house, it was over a week. It was not a good experience. But it was on the end of May Heating and Air though. It wasn't on the end of American Home Shield. They were able to get me up and going. What they said was that they called me and no one answered. But I was sitting here. I was at the house. They were saying that two different people called me, but I did not receive a phone call. By the time I called in, because no one had made it here during that window, they were saying they would have to reschedule me. They said that since a holiday was coming up, it would be the next week before someone could come out. It was the first time something like this had happened to them.

My most recent claim with AHS was very good. The techs came out to fix the microwave. But within a week or so, it just died. I called back, so they rescheduled. When the guy was gonna come originally, he slid off the road. It was a horrible weather day, which I understood. So he couldn't come until after Thanksgiving. But a different man came, and both guys were very good.

I like the app of AHS. I like going online and making my claim. The tech who came out from Extreme Heating and Air was absolutely amazing. His name was Luke. He came on time, right before I went to work. He was very polite, clean, and went on up. He was very kind and he told me that he left it on 70. I said, "Is it okay?" He said, "Yes, ma'am. Everything is looking good." He got his tools and he came back in. He was excellent. The furnace was not working. I heard a rumbling noise. My children came home for Thanksgiving and it was cold up there. It wouldn't heat. He said some part and he wrote it down. But he said it should be working fine after that.

One of the gentlemen was supposed to come out and fix our radiant heat. But he couldn't fix the radiant heat. He just dropped it. He never did anything. We paid $125 for nothing on that. My second service call was when One Stop Service came out for plumbing. We had to fix our master bathroom toilet. The gentleman spent five hours taking it all apart and said he had never worked on a toilet like that. He left and he never came back.

I had a major stoppage in my kitchen sink. I submitted my claim with AHS on the phone. Considering it was around almost midnight on a Saturday, I had somebody out here on Monday.

The contractor was supposed to replace a valve on the water heater but they didn’t. The guy couldn't get it off. They said they can’t do anything about it. But when we had to have our furnace fixed, the guy did a good job with that. American Home Shield’s techs have been okay. It depends on what it is. What I’ve had done has always been well-covered.

My brother referred me to American Home Shield and I’ve been with them for a year and we've been satisfied. The sink in the kitchen was leaking from the bottom and the repair guy took it out, put some silicone on it, and put it back on. The service was good. I called, AHS scheduled the repair and the repair guy came in the next couple of days. Plus, he came on time.

We've been pleased with American Home Shield every time we've used them. Our thermostat went out about a week ago, and it was out for a few days. And then someone came over a few days ago and repaired it. It took two days from the time that we called American Home Shield to the time somebody came out. The gentleman that came out here has been out here before. We had an issue a year ago with the same thermostat. The gentleman is wonderful. So, we really like him.

As far as claims with American Home Shield, it's easy to do the form online. I could never get somebody to come out right away. There's always a waiting period. It takes a couple of days, but it's fine. The contractors who come out are good. They're responsive and communicate and are on time.

I've had American Home Shield for years and I've always been satisfied. They were timely and professional. They sent out Steinberg recently. I had a pipe outside that was leaking for a hose and the tech disconnected it. I also had a faucet that was dripping and he took care of that. He looked at something else that I thought I had a problem with, but he said it was something coming in from the outside. He was nice, but he took a big piece of copper pipe and he had it out on my front step and he was taking it. He didn't ask me and I said, "Oh." If I do decide to re-hook it up, I'll need that pipe. He had talked me into coming back in the spring and just doing that hose off my kitchen sink, which I think is better. I said I would do that. So, then I said, "All right, you can take that piece of pipe." It's just he should have asked me first.

There were three items that we put in the claim but the repairman couldn't resolve any one of them. The first thing was the drain was a little jammed. He came and broke that thing. Then he went back and said we needed to install a new drain thing. On the second one, he said we needed two spouts in the bathroom. On the third one which was the garbage disposal, he said it's broken because the metal part of the disposal broke and that metal went to the garbage disposal and broke it further. He said he was going to put the request for the authorization.

I did a claim for a sewage stoppage in the basement. They called on Tuesday and sent someone out the following Monday. The plumber, Steven, was really nice. He came out, did his job and everything's been okay.

A contractor came out and changed the thermostat. They were on it. They also told us that the other thermostat we had wasn't working right. They had a C-wire for it, explained everything and got it done real quick. I'd recommend American Home Shield. I also like that I don't receive a lot of stuff from them. They don't bug us.

I like having American Home Shield ‘cause it's secure. I've had them for several years and the coverage pays for itself. I live in an older home and it helps me a lot. It's a cushion between repairs and having to file a claim with my homeowners insurance. Recently, a technician fixed the leak I had with my toilet. However, the roofing company that came didn't do much. For the fee that I pay every month and for the amount that I had to do for copay, it wasn't enough.

We've been with American Home Shield for 15 years. Once a year, they'll send out a thing to renew. It's $100 a month, but it's worth having. They used to cover more though. Also, the cost from the freon is ridiculous. It was 600 bucks on my recent claim. I know what it costs to buy it if I went to the store myself. Every time there's ever a problem, for whatever reason, that's always the hugest cost out there. American Home Shield needs to control that with anybody that they hire because that can go as high as $100 a pound and they only cover $10 on the plan I'm with. Covering $10 for freon is ridiculous in this day and age.

American Home Shield works. I've been a long time customer of theirs and I've gotten their contractors to show up here and have had my issues resolved. But my issue is the overall process is a little slow. It takes a long time for their contractors to get in the house. When you file a claim, you'll get a robotic response that tells you it's gonna be two or three days to get the provider to contact you. The process, even though it seems to be mostly automated, has a lot of time built in to it.

My dishwasher would not drain, and my washer was slamming back and forth. The service tech who came out was great. He was able to fix the washer and American Home Shield is having to replace my dishwasher because they can't get the parts. They sent an email with a link to where I could choose what I wanted. I could have chosen an e-card and taken it to Lowe's, but I decided to pick out of there and didn't care what it would look like as long as it would work. That's supposed to be done within a couple of weeks. My experience with American Home Shield was a breeze, and my daughter is gonna sign up for them too.

I'm very happy with AHS. When my furnace was blowing hot air, the service guy saw that the tip broke off and he replaced it for me. He knew what he was doing and he was nice. Everything's great now.

Our second floor wasn't heating as much as our house. I set up a service call with AHS online. But we had to have the techs come out a second time, so I followed up on the phone. Their customer service was good. The techs came out to check our ducts and our HVAC system to make sure they were working properly. Since they've been out, things have been better. But I don't think everything is completely fixed.

American Home Shield's claims process is slower than I expected and I want everything to be faster. My recent claim only concerns a small thing and until now, no one has come to my house to patch the ceiling. But the piping leak was fixed. Also, the contractor for this plumbing claim was awesome and very professional.

During Thanksgiving when we were cooking, the oven went out and stopped working. We couldn't even do the meal. We submitted a claim with AHS and a guy came out. His name was Steven and he was really good. He was very helpful, he listened, he answered questions, and he was very professional. I've had AHS for some years now and I like that they send someone to come and do my stuff. And when you put in your order, they need to contact something. The only thing is that they choose who comes. Sometimes I look online and see better review for a company and I would rather go with that company. But AHS would send someone else and you can't choose the company that they send out.

My furnace wasn't turning on. I went on the AHS website, clicked through some prompts, and entered my information. The process was easy. They contacted me a day later, then a guy came out and looked at the furnace. He evaluated the situation, then he told me what the problem was, that he would submit it to American Home Shield, and they would decide if they would repair or replace it. The next day, I got a text that said they would replace it. Then, they scheduled the replacement and I had to wait four days because it was over the weekend.

The tech came over and saw the leak. But he didn't check anything out. He just said that it was going to have to be replaced right off the bat. My water heater and generator are hooked up pretty much together. And they are too close. So, he added some additional stuff that I don't think is necessary and it brought the bill to $1,700. With American Home Shield covering most of it, it shouldn't have came up to $1,700. I wanted to buy out and AHS gave me almost 300 some dollars. They suck too. So, I'm looking for a different home warranty because that was a slap in the face to me and I didn't appreciate 300 some dollars for a water heater. It's ridiculous, what they cover, and I’ve been with American Home Shield for a long time. I'm going through other contractors right now and I'm going to get my water heater repaired myself.

We've had the service with AHS for so many years and it's been good. I like it because I don't have to go and try and find somebody to come in and do repairs. I can just call American Home Shield, and hopefully, it's right. But there were times when there were incidents happened and we paid into it. And when something is broken in our home, we expect them to come out and fix it. Sometimes the claims process with AHS is easy. But I had a big problem in the summer when we first started with the units because the person Is poke with on the phone put the wrong information in. So, that was a drawn-out process and stressful process. I put in the claim in the beginning of May and the techs initially came out in May, but they did not finish that job until August.

The repairman took a look at the firewall and said it looked like the unit just shut off by itself. But he went back and reconnected all the connectors to make sure there wasn't any shortage. He put the panel back and told me if it ever happened again, that there was a switch in the hallway in my house and if we hit that switch, it should fire back up. If it doesn't fire back up, then to give him a call. He's been always quick, to the point, very efficient, and all around a good guy about his job and the way he handles himself and being respectful.

When we had a plumbing issue, a contractor was out within three days. They were excellent. It took them two and a half hours to fix the issue and we've had no more issues since.

I submitted a claim to American Home Shield over the weekend. They got back to me by Tuesday and had somebody here by the following Monday. It wasn't the fastest, but the guys came in, took a look at the issue and got it fixed the same day. They were super positive. My son let my dog out while they were here. She's kind of possessive over the home so she'll charge and bark at you, wanting to to get to know you, but they stayed calm. They were super understanding about it. American Home Shield's price could be a little cheaper though.

One of my co-workers has American Home Shield and he's used it several times. It's been an easy experience for him and I thought of signing up as well. I did and it's worked out. American Home Shield is easy to use and their price is a good value. It covers pretty much everything in your home and you don't have to worry about that extra expense. You just go online, pay your deductible, and they take care of the service provider. You don't have to go hunt up, try to find an air conditioning company out a phone book or look them up online. It's stress-free. I recently submitted a claim for my heater that wasn't working on a Saturday, and their contractor came out Monday afternoon and fixed the gas safety switch. It was a great experience.

My hot water heater was leaking. It was a very old unit, about 20 years old, and Hers & His Plumbing said that, internally, it was busted and that they needed to completely replace the unit. American Home Shield was able to do that in a timely manner. We had asked Hers & His what the out-of-pocket typically is and it would have been 2,500. But our out-of-pocket expenses ended up being only 500. We saved about two grand and American Home Shield didn't give us any pushback. It was a very seamless process and their price is extremely fair. I've now used American Home Shield twice and I would strongly recommend them. I've had nothing but good experiences. When I filed this claim though, it went two days and I didn't hear from American Home Shield so I reached out.

My brother recommended American Home Shield and I have been happy since I got them. I recommend them all the time as well. The price had gone up 20 bucks since I signed up but every time I've done a claim, their contractor has come and helped me. I called them for service recently when the keypad on my garage door wasn't opening. They took my information then said Lake Anna would contact me. That company contacted me and we scheduled the appointment.

When I filed a claim recently, a technician came after two days and fixed the issue. Sometimes there's a confusion under what category should I file a claim, but otherwise, it's been okay. I had an issue once when my heating system broke. I had to call the technician three times. But other than that, the contractors have been good.

I was happy with American Home Shield ‘cause they reacted quickly to get me set up with Maui Pools, who I'm very happy with as well. The serviceman seemed to be very knowledgeable about what he was fixing which were some leaks. The last few times that we've had work done with American Home Shield, the contractors were very professional, prompt and knowledgeable. I enjoyed working with them. The contractors I've been getting the last year are better than what they used to be and are easier to work with.

American Home Shield has always been great to respond quickly and their online service is very easy to maneuver. I've had them since 2020, and I have found out that we are eligible for a military discount. I've also told plenty of my friends that they're great and encouraged them to participate. Recently, Kentucky Climate Control came out for my furnace that went out. It was a burned out wire which they got fixed in no time.

I would recommend American Home Shield. They're good. Their contractors are fine as well. They communicate with me.

When the T-stop was leaking and would not close, I reported it through the 1800 number and that process was easy. A plumber came in and did the repair quickly. He replaced the valve that failed. It was a valve that was necessary for installation of a new dishwasher and I could not get the dishwasher installed until this valve was replaced. He took care of it.

Submitting a claim was easy. I went online, filled out the info, then the service tech texted me and showed up the next day. I have had American Home Shield for a really long time and have never had any issues with them. However, we've had an issue with one contractor, and ironically, that was Sears, a major one. The others have been amazing and had good communication. They show up and do the work. They've been really great.

The heat was intermittent. It would come on, but it would not come on every time. So, ServiceOne Air came out to diagnose that. I went into American Home Shield's website to file the claim, and they had a filled-out forms. The site was very easy to use. They told me who was gonna come out. They had updates on when they were gonna arrive. So, that was quite helpful. The techs were very nice and knowledgeable. So, I appreciated their help. Initially, they went up and did some inspections, and they thought it was the back pressure issue. So, they worked on that. American Home Shield is a good program. They provide a lot of information. I really haven't had any problems with them. Every time I've needed to use them, they've worked fine. They've always solved my problems quickly. They're easy and convenient to use. They provide a lot of information about what's gonna happen and when. The coverage has always worked out well.

When my ceiling had a leak, I contacted American Home Shield and with that particular service order, they told me that it was on me because I didn't do the pre-season free checkup for that year. What had happened was the drip pan had spilled over and caused the leak. The only other claim that I can remember having before that was I had problems with my water. So, they sent out someone, but I didn't have any problems with that.

I didn’t have a good experience which caused me to wanna leave American Home Shield. I stressed to them when I placed the call that we had a stoppage, but the stoppage also turned into a leak in the pipe. We weren't able to use our toilets. This is during Thanksgiving. We have four bathrooms. We couldn’t flush the toilets. We couldn't use the water. The guy told me then this will be considered as an emergency and it will be expedited. I put that call in on Saturday. Nobody got assigned until a day or two later. That was unacceptable.

American Home Shield is a good company but you have to stay on top of stuff. They are only as good as the people they subcontract. The people are fine, but the communication falls short for me. Sears never came out. AHS showed on the website that I had an appointment with Sears on November 29th. Not only did that never occur, but it was never scheduled that way. Sears texted me it would be on December 2, and that it would be between 8:00 and 5:00. That appointment never happened on the Friday and on Tuesday. I canceled it because I couldn't sit here from 8:00 to 5:00. Majestic Appliance came out yesterday to put in a new icemaker and the day before to do the analysis and determination of what needed to be done.

We had a leaky shower faucet and the repair guy fixed it. Whenever I need a repair done, the techs have always done a good job. AHS' website works just fine too.

I have the contractor come out in the spring and in the winter to do a tune-up or an inspection of my heating and air conditioning system. Price A/C & Heating came out about four weeks ago to do the furnace and they noticed that there were some issues with my system. So, I called American Home Shield and went over the issues. 75% were covered under my warranty and I paid for the issues that weren't covered and had the contractor come back out. There is good communication with the techs that AHS sends out as to when they're gonna get there and they show up when they say they’re gonna show up. They're courteous and let me know what's going on. So, it's been good. The biggest issue I have with a lot of companies is sometimes, it's impossible to speak to a human being. You have to do everything online. But typically, when I call to speak to someone, I don't get put on hold for an hour.

I had a problem with my refrigerator and American Home Shield assigned it to Sears and it took them two weeks to get it fixed. They had to order a part. But I looked it up and they could have gotten it overnight over the internet. It wasn't a very good experience. I told AHS I never want Sears assigned to my appliances again. I have been with AHS for over a year and up until this repair, I was very satisfied with them. They were prompt and got the stuff fixed quickly. This was the first time that I had a problem.

The heating cord in the dryer went down and I called American Home Shield. Dealing with the rep was fine like it always is. She was the middle point between the contractor and me. The tech took care of what he needed to take care of. I've been with AHS for a while now so they've been doing well with me. I like the coverage because they get somebody out here. I haven't had anything that I would feel I would leave American Home Shield for. Especially with things breaking down, I would rather pay 130 than 3000 to have a product replaced. So, I would get them or some kind of insurance. But I would always recommend AHS because that's who I have and I can speak to them firsthand.

My heat was not working and the young guy came out. He was very professional as well as knowledgeable. The claim process was very easy. I went online and did it. The unit that I have works like there's a boiler thing. So, you have to turn a knob on the outside so that the water heater will connect with the hot water. I noticed that it was blowing out cold air and I don't have any hot water. So the contractor was supposed to come back out today to look at it more.

American Home Shield is very prompt. Our air conditioner went out and they had somebody out really quickly to fix it and got it up and going. Also, our sewer backed up and they had a plumber out here the next day and got it fixed. The contractors have been great. They're helpful, and they're happy to do the service. Overall, American Home Shield's service is very affordable, and their website is really easy and straightforward to use.

There's a Facebook page in town of homeowners and somebody said they needed a home warranty service. Everyone said that American Home Shield is the best. So, I started looking for information. I’m happy with the coverage I have with them. I had a leak in my faucet and the repair guys replaced the hose which had gone bad. They walked me through the whole process and said they had a hose in their truck. They got it and fixed the hose and showed me when it was done, that there was no issue. And they fixed the leak. They were friendly and very pleasant to work with. I enjoyed having them do the work.

My blower unit wasn't blowing air. I did the claim online and the website was good. It was easy to use, quick and easy. Within five minutes, I did the claim. The contractor came out and fixed it. They did what they were supposed to do. They were very professional. They were upfront. They told me exactly what they were looking for and what they found. They told me they weren't sure if they had the part readily available and if they did, they would be back that afternoon. If not, the latest would be at the next day. They came back within two hours with the part and completed it. Everything is perfect.

My garbage disposal was leaking. So American Home Shield sent a tech out there and he ended up replacing it. He arrived promptly. He was friendly and pleasant. He did what he needed to do. Everything went well. Anytime I ever needed anything from American Home Shield, it hasn't been an issue. I've had my water heater and my dishwasher done with them. I would recommend it.

American Home Shield just informed me yesterday that I would have to have somebody take down my over-the-range microwave unit, but I don't have someone available to take down my unit in order for them to come and do the repair. I'm not understanding of what the hell am I paying for if that's not part of their job? So, that means they're not gonna take it down and that means that they're not gonna replace it back where it was as well.

Howard Services came out for plumbing issues. The plumber did right on one toilet and unstopped it. The other toilet had stopped running all the time but it started back up a week ago. So, I had a recall service request put in and the plumber resolved that. The techs that American Home Shield sends are professionals and have high interpersonal skills. They arrive on time and if they can't get here or they are going to be late, they're in touch with me. In the last two years, I have recommended to people who are using American Home Shield now. And I haven't gotten a dime. If you recommend somebody, there should be an incentive for that.

For my recent claim with AHS, my oven had an issue with the pilot light. The tech came in and he dismantled all of the inside of it. He did something with the pilot light. He tested it, it lit up. Then he turned it off, and put everything back. He waited to make sure that the oven could heat up to 350, and it did. He gave me a couple of tips about cleaning. Also, there were some vents down at the bottom. He told me never to put anything over those vents, which I never do. He gave me some nice tips. He was polite and then he left. It's working now. I've used it a couple of times now and it's no problem.

I went with Choice Home at first but a couple of the guys I work with have American Home Shield and they kept telling me about it. When I did my first claim through Choice Home, it was a joke. So, I canceled them. About a month later, I went to AHS. I pretty much looked online and everything was there. I got all the information I needed and their website was self-explanatory. Recently, the hot water heater kept popping the breaker. I called AHS since I had that warranty and I did the claim. They were a lot better than Choice Home Warranty. I put a claim in at 10 o'clock that night, and by 11 o'clock the next morning, the service people were calling me. So, I was happy with them.

I've had American Home Shield for years now. I don't use them much. But the three times that I used them, the technicians have always been great. My recent repair was wonderful. The gentleman who came to fix my faucet was very professional and knowledgeable. He did a good job. I would recommend AHS.

I had a water heater issue that had burst. There's a hot water valve and a cold water valve on the top, then in the center there's a hole and some sort of exhaust or relief valve. Water was spraying up into the air from that so, I had to turn off the water to it and the gas. I made a claim with AHS and the tech they sent out were very nice. They took care of the job and explained everything to me. They were quick and efficient. They replaced the water heater tank and whatever parts that they needed in order to do that.

I would recommend AHS. We've had issues with the dishwasher, but they keep trying to repair it. But it keeps leaking. But they've sent people. So, I'm happy with them. They also sent someone out the first time to repair the garage door in September. I had to call back in November and that was when they sent Winston Doors. They were very responsive.

My icemaker was not making ice and the service tech was here when he said he was gonna be here. He checked out what needed to be ordered and the parts were ordered. I got them in about four days. He was here just this past Tuesday and he replaced all the parts. The ice maker is now making ice. Plus, he was courteous. I’ve had American Home Shield for only two months and the experience has been excellent. People should take out an agreement with them.

I've been with AHS guys for three years now. My water heater broke and I called and requested the service. The techs came in and they said that I have a 119-gallon tank water heater. And they could go up to 50. I said, "I'm okay with 50." He said, "Why it's a commercial grade? You have a residential." I said, "Just replace the water heater. That's what when you came the first day to inspect and do the insurance for me. You saw what I have and you know it's a house, it's not a warehouse." He said, "Yeah. Because of that, your insurance will be denied." I was not pleased with that. I was not happy. I expressed that to the lady I spoke with. I'm disappointed with AHS.

I have AHS for quite some time now and they're good. For my recent claim, they solved the problem with my appliance and got a replacement come.

The stove’s pilot light went out and I called it in over the phone. On the second visit, the contractor came out and although the situation was funny, it worked out fine. I told him the stove wasn’t broken, but he kept saying he sold stoves and this and that as if I was just trying to get a new stove. I said I loved old things and antiques, and as long as the stove cooks, I was fine with it. I will repaint it if needed but it didn’t have a handle, which the kids had been complaining about, saying they couldn’t open it. The contractor asked if I had the handle but I didn’t know where it was at the time. I told the kids to just use the mittens.

For my recent claim with AHS, the trash compactor stopped working. SPG Plumbing came out in four days. They replaced it because replacing it fully cost less than fixing it. The techs were okay.

For my recent claim with AHS, I had a hole in my roof and the techs patched it up. They did their job and were efficient. The claim process was quick and smooth.

The technician from Best Care of Alabama was not able to resolve the claim for the air conditioning/furnace. I've had items on my air conditioning that were replaced before they broke because of bad reading. But apparently, there's been a change in policy that American Home Shield won't replace an item on a system unless it's completely broken. The technician knew this ahead of time before he came out. He could have called me on the phone and asked me was the item completely broken before coming. I ended up paying $120 out of pocket but he did nothing. I talked to American Home Shield and they were willing to give me half my money back, which I accepted, but I should have gotten all of it back. Usually, it's been good with American Home Shield, but this last experience was not. I don't ever wanna see Best Care of Alabama again for service.

We have a glass stovetop which cracked and shattered, and the microwave door handle was broken. The repairman American Home Shield sent out replaced both of them. He was very courteous and kind. He knew exactly what he was doing and everything worked afterwards. I appreciated his work. This is my fourth claim with American Home Shield and their online service is super easy even for an old guy like me. They are a great company, better than the last home warranty provider I had.

The furnace was running and running and running and then it would shut off and it was blowing cold air and then it would shut off. But no sooner it shut off, it would kick back on. This time, the heat would kick in for less than five minutes, and then it would shut off again. The tech that came out claimed that the last guy who American Home Shield hired to replace my thermostat hooked it up wrong. I was quite happy with this guy. He was very professional and did his job. I was really happy that he wasn't there for very long. He didn't have to take everything apart. The furnace is keeping my house so nice and warm.

We had a problem with our shower handle. I sent in a claim online and the contractor came out after three days. It was great. I've used American Home Shield several times over the last few years and it's always been great.

A tech came out for my light fixture in the basement. When you walk into the basement, it's not getting electric. So, he checked all the outlet to see why it was not getting power to the actual switch for the light. He said that in the wall that was causing it not to get electric. But I don't want my walls torn up right now, so I'm just gonna live with it. But the tech was very thorough and answered all my questions. He was good.

5 Star came out for a broken spring on the garage door. I went on American Home Shield's website through my accounts and requested service on the afternoon of Thanksgiving. Within a matter of 20 minutes, I had an appointment scheduled for Monday morning for them to come out and repair the garage door. American Home Shield has a really easy type in, drop-down form. We've had positive experiences so far and I would recommend them.

The customer service reps at American Home Shield are very good. They're using people from the Philippines and then afterward, they asked, "Did you understand the person?" As an American, I can hire somebody who understands English. But when I speak to them, I don't understand them. So they've realized that now because they asked that specific question, "Did you understand what they were saying?" When I don't understand, I hang up and call again. So they're aware of hiring people who are proficient in English without being able to actually interview them and hear their English. So I was very impressed with that.

The contractor came and messed my shower. The water started coming out by the floor. They wouldn't come back and fix it. The tech wouldn't even talk. I told him it sounded like something was leaked under the house. And my shower in my bathroom in my little den thing wasn't draining. The day they came, they put some black thing in there. The tech told me it would be fine. They would come back when it dried up and check up under the house and see about the leak. He did my little bathtub thing and pumped in it.

The fan blower of the furnace went dead. The contractor had to order a new one and then they replaced it. Everything was good. Overall, American Home Shield receives calls promptly and they are very professional.

The garbage disposal was leaking. I submitted a claim to American Home Shield on the computer. Their website was easy to use, simple, and to the point. I was told what time and day the contractor would come. I was really pleased with Waldorf Plumbing. The service was excellent. The tech was on time. He was clean and very pleasant. He replaced the garbage disposal. Overall, I like the service with American Home Shield because I can go on the computer and get the service, and get what needs to be done. The only thing is American Home Shield needs to go down on the monthly price. Every year, they go up $10. Otherwise, I'm satisfied with it.

It's easy to file the claims and American Home Shield does a good job of tracking that the deductible and whatever the difference is are paid. There was a leak with the main that we noticed and we called and got someone to come out. They ended up fixing the leak. However, they couldn't turn the water back on. They made us call the city first thing in the morning to shut the water off. They said, "Okay. Call us and we'll come by after you confirm the water's shut off." We called them and they told us over the phone that they would be able to turn the water on. They were able to stop the leak, but they couldn't turn the water on.

The tech from Sears got a new icemaker and put it on a Whirlpool. He did the job. It didn't take him long. It came to my house two days after he ordered it. They wanted to come earlier, but I wasn't gonna be at home. So, I just kept the designated date. My experience with American Home Shield has always been the same when they send somebody out except for when I needed my tune-up for the winter. I paid for the service and then they didn't have anybody. But whenever somebody would come, they were very professional. So, I appreciate that. American Home Shield has been very responsive when I called.

My refrigerator had a piece that was broken. When Agile came out, they assessed the issue, bought the part, and came back the following week and fixed it. I've been with American Home Shield for about seven years. It hasn't been issue-free. But for the most part, my experience has been positive. The downside is the pricing.

We had a problem with our microwave. The door was broken and the ice maker wouldn't produce ice. I did a claim through American Home Shield's app. The app was good. Kasanet came out. They texted me saying that they would be coming during a particular time. I asked if we could reschedule. They said they can only do the morning. So, I took off from work to meet them and they didn't show up. I texted them saying, "Where are you?" They said, "Oh, we're running behind. It'll be another two hours." I was like, "I have to be at work. And you told me a time frame, I was here, you guys weren't."

My furnace would not work. The first guy that came was amazing and on time, did his job, clean, professional, and efficient. The first time I came home, I wasn't sure if I smelled gas. Maybe it was because they just did the work. The next time I came home, I definitely smelled gas. I called the contractor's number because it was in my text message from American Home Shield. I left a message with their after hour service. They called me back in the morning, and came out to make sure it was safe. The second gentleman who came out was also efficient, knew what he was doing, and got the job done quickly.

Somebody was just out to look at our dryer again. A couple of months ago, my wife told me that the dryer wasn't drying the clothes. The guy came out and said that he thought the vent may have been clogged and that we needed to get it unclogged. And if it wasn't that, it was probably the thermostat. So, we paid a company to come out and clean out the stuff. The vent got cleaned out and it still wasn't drying. So, we had them come back out. The guy supposedly, from what my wife said, replaced the thermostat. And just the other day she told me that she was running the clothes four times to get them to dry but it was still not working. When I called American Home Shield, they said it had been too long since the last time they were out. It was more than 30 days. So, we had to pay for a new visit. I paid that and the guy came out. He looked at it and said he didn't think there was anything wrong with it. He didn't know what to do with it.

A master bedroom furnace did not come on and it wasn't heating. So, I called American Home Shield and we paid the service fee and Royal Flush came out here and looked at it. The service was completed, and the furnace came back on. They changed one of the components so that it could start heating up again. Everything is going well. The techs were very cordial. This is not the first time I had the company out. They had replaced two of our ACs. So, I had requested them. The other ones that were sent to repair were not very good. AHS has also been very nice because I called them back and said that one of the other contractors they sent for my AC was not very professional because they didn't know what they were doing.

It's very easy to submit a work request with American Home Shield. That process is streamlined. I did the online request on a Friday. The contractor was there on Monday. It was very quick. While I've been very happy with Expert Pools, sometimes the service providers, when we need them, are not available to come quickly. For example, if our AC went out in the summer, it might take four or five days to get a technician, which is not acceptable. If we had a plumbing stoppage, which happens at our old house, it may take two days to get a plumber to us. That also is not acceptable because it's a stoppage. We can't run water. Also, some of the service providers are not of the quality and caliber I would hope for. They are not super responsive. But Expert Pools is an outlier. They are exceptional.

The roof leaked within my door frame. I put in a request on Thanksgiving Day. The contractor called Friday and came out Monday. They came early and sealed up the roof. They were fast.

My dishwasher was leaking after 10 minutes of starting the cycle and I was expecting it was leaking from the door. The tech from GE Appliances came out and he said it was not the door. He had to run the unit for some more time and then he saw it was leaking from the body, on the upper right side at the back. He saw there was a body joint that the machine had at the back and there was a tiny gap and it was spilling out water from there little by little. He watched it for a while and said it was something that is not repairable. After that, I received an email from American Home Shield to place an order for a replacement dishwasher. Everything -- navigating through the service, getting a service request, is seamless.

American Home Shield sent Howard Home Services for the garbage disposal that was leaking. They checked the leak first and they replaced the motor. They fixed everything. So, they did well. Everything is good now.

I put in a claim to American Home Shield. The company came out to diagnose. It was determined that a part needed to be ordered. From there, it went bad. There was no communication between me and the appliance company. I reached out to American Home Shield to see if they can step in. They weren't able to contact the company as well. I assumed that American Home Shield failed only because they merely did what I did, which was really try to find a phone number and email to no success. They just kept telling me that they were gonna escalate it. It escalated it. I was gonna receive a return call. I only received one saying that they had no luck, and that they were still working on it.

Atria Service Appliances came out two days before Thanksgiving. The repairman checked everything and told me the concrete was broken and that he would provide the report to American Home Shield. After that, I found out he told American Home Shield the washing machine was broken because of overuse. But this is not true because my washer is 15 years old and had that sound since I moved here. Still, I accepted what he said and told him I wanted fix it with him. He said, "No, we are not working with any customers. You have to work through American Home Shield." He had come to my house for another claim and did the same thing. He did a report like this that they are not responsible for it.

When I called American Home Shield for a garbage disposal, their customer service was efficient and professional. The service we had was excellent.

I've only had one service request with American Home Shield since I subscribed and it was great. Using the app was super easy and they had a tech out within two days to fix my HVAC. He was great. He was here for only a couple of hours.

I just heard about American Home Shield and I needed to make sure that I looked into it. When I signed up in August, they were running a deal and it was a great price. I have three policies for three different homes and I’ve had to call twice. Each time, it has been quick. This last time, some of the appliances weren’t working and it’s a rental. AHS dispatched the contractor within 24 hours but they couldn't fix the problem. It was an issue done by the tenant. But the tech was extremely helpful, happy and polite. He was amazing. It’s been a great experience with AHS and they’re worth it.

The blades inside my garbage disposal were rattling when I turned it on. So, something might be loose and I wanted to have it looked at and fixed. My Cousin Vinny's HVAC came out and took care of it. I like them. They were very professional, courteous and on time. I had heard about the benefits of being a member of American Home Shield and decided to have the warranty, and I've had the service for four years. When they’re replacing something, there should be a little more communication with the other department. Sometimes, they’re a little hard to get ahold of. But it all worked out.

For my recent claim with AHS, my dryer wasn't drying efficiently and it was making a knocking sound. I submitted the claim online, filled out something online and somebody contacted me. Their website was easy to use. The tech who came out fixed my dryer. He was friendly and everything was great. Everything's been great so far any time I've had to use AHS. It's affordable and I would recommend them.

The garbage disposal in the kitchen was not functioning and I submitted the claim around Thanksgiving. The tech was out first thing Monday morning and that was great. I was very happy with Siruis. The claims process with American Home Shield was very easy and over the years, the technicians have gotten better.

I think companies like that should be shut down after what I read on yelp on companies they sent to client houses. My experience with American Home Shield was terrible. My oven broke so I decide to use my warranty trough AHS. They send me MS APPLIANCE SERVICE, the technician come, did estimate and left. After his visit I received mail from AHS - only few things are covered by insurance, but not all of the problem, due to fake report from technician "Dimitri". He said my glass door was cracked due to my bad handling. There was no cracked at all, I made a pictures and resend them all to insurance, who ignored my mails for few weeks.

If you're looking for a company that promises to cover everything up until the moment you purchase the policy, and nothing the moment after you purchase the policy, this is the company for you! I even had the good sense to buy up on the warranty period and throw in a few additional covered items as well! Move in to house day 1: Walk into kitchen, water dripping from ceiling onto kitchen island. Big bummer, but, NO PROBLEM - I've got coverage!

I am now on week 6 of waiting for my washing machine to be repaired. This company used to be better, but now they leave it to you to negotiate timelines with the contractor. In spite of acknowledging this is an unreasonable resolution time, they don't do anything to help you. At this point I have spent 100s of dollars between the laundromat, the service fee, and the $90 a month they charge. I could have purchased my own new washing machine and saved myself hours of calls trying to get this issue resolved. I am incredibly unhappy with this service and hope that others do not get suckered into thinking it will be helpful to them and their families.

A spring went on my garage door, so I filed a thing with AHS to have the techs come out. They came and fixed this spring. Then, three weeks later and the day before Thanksgiving, I noticed that it wasn't closing all the way. So there was a gap at the top and the bottom. I waited until Monday because of the holiday then I called AHS. They said that it was outside of the 30 days by two days, so they didn't make me pay the service fee again and the techs were going to come back out. And the girl called me to schedule it. But my husband happened to fix. So, I told the girl that we didn't need it and she said to go on and cancel it so that the techs would get the notification that the appointment was canceled. So yesterday, I canceled it.

American Home Shield sent a man for the burner and his English wasn't so good and I was a little leery. But when he came, he knew exactly what he was doing and he was in and out of here in a flash. Everything was fine. It was wonderful. He was very pleasant and he seemed to be very competent, knew what he was doing, and I was happy with it.

The dryer did not dry all the way and made this loud squealing noise. Once the repairman opened it up, he found that there was a wheel system that made the drum roll and that little apparatus with the wheel on it gave out. We would either get it fixed right then and there or it would be eventually a catastrophic failure. He had what he needed to fix it. We also had our washer replaced. However, the first couple of times when we had a similar problem with the dryer, the guy didn't wanna do anything with it. But overall, it has been a good experience with American Home Shield. We haven't had to wait as long as a week, but it all depends on what they have on their schedule.

I file claims online and AHS's website is pretty user-friendly. My most recent service request was good. My refrigerator stopped cooling and I put in the claim yesterday. The technician came today and he has to order the parts. Before that, I had a claim for my dryer and the person they sent out was good but my dryer still isn't working up to par. I don't think it was the right door because it's still not closing all the way. AHS has been pretty good with me but the few times that I called in, the person didn't really seem that knowledgeable. She just kept repeating what I was saying. I don't know if she understood it or what. She didn't really speak English very well.

My recent plumbing experience with AHS was perfect. There was a plumbing issue with the garbage disposal and it was resolved by replacing the disposal and reconnecting it. It's been working fine since. AHS works and they are a good company.

American Home Shield gets things done as quickly as possible. Sometimes I would have to wait. The longest I waited one time for plumbing was about five days because it was winter and everybody was booked. But most of the time, things have been taken care of expeditiously. It's usually two to three days. The only thing that I don't like about it is I never get to talk to a person if I had a question. It was always just the computer.

I've been a customer of American Home Shield for years now. I have multiple properties and the problem I've seen, they have used a lot of people overseas and that makes it a little bit difficult sometimes to communicate with them. I noticed that they'd just be reading off of the script instead of understanding what the situation is. However, the contractors provided very good communication and they came within a couple of days. They replaced the water heater and fixed the issue that there was at the house.

I signed up with American Home Shield believing my appliances would be covered as promised. I filed a claim just 30 days after starting the policy and was charged a $100 service fee. When the technician came out, he informed me that while my appliance had been discontinued, it could be replaced if the warranty company found the required items.

American Home Shield is a great resource to have because the normal home warranties that we pay through insurance companies don't cover appliances. Appliances are not cheap. The service clause for appliances is also not cheap and trying to get a service person out to come look at an appliance that has broken down is a process on its own. American Home Shield helps people cut out the part of having to wait on the phone or wait for the service provider to call back. It automatically sends the message to the service provider. I love American Home Shield. Every claim I've done with them has been quick and timely. They're on top of getting our repairs done. On the other hand, I had two different claims where Sears came out and if I had to rate them, it would be at a 1.

My most recent claim with American Home Shield was good. Everything was handled. My air wouldn't come on. A tech came out, looked at it, and then he had to put a new plug on and ever since, my air has been doing great. He was from Elite Air & Heat of Columbia. He was very professional and he answered all of my questions and got everything squared away. I was very pleased with him. Overall, it has been a great experience using American Home Shield. Every time I needed something fixed, they came out and helped me with it. So, I'm very pleased with the service.

I am very dissatisfied with American Home Shield. Stay away from it. They will just take you for your money. My son got them. He went on and on about how great the were. He said, "You really need to do it." Because we're not young anymore. I said, "Okay. I'll check into it." He gave me the number. I called. The gentleman on the phone raved about, "We can save you so much money. We can save you so much money. If you have a roof leak, we'll come in and we'll fix your roof. If we can't fix your roof, then we get it repaired. All it cost is just your deductible." We would just have to pay $125. "We'll repair your roof leaks. We'll repair the appliances. If we can't fix it, we'll get you one equal value." I said, "Okay. That sounds great."

I had a bad experience with a previous warranty company and I ended my warranty with them and went to American Home Shield. Shortly after, I realized that my air conditioner was old and when spring came along, I made the decision to not even report it to them. I just bought a new one because that was the only fair thing to do.

I'm in love with American Home Shield. I was so happy with my most recent service request to them. I gave the guy who came a hug because he fixed my washer and dryer. He was from Americare Appliance Repair. He was very respectful. He was mindful of my hardwood floors. He put little booty things on his feet. He had one of the parts on his truck and he didn't have the other part that I needed. So, he called some company who happened to have it. He picked up the part because he said he didn't want me to wait an extra day. He asked if I minded if he would go and get it and come back. I told him, "No, I really appreciate that."

The plumber did a fantastic job. He showed up when he was supposed to. He was friendly. He did the job quickly and efficiently. He explained what he did and cleaned.

The washer moves all over and it’s not just a slight move. It’s moving out of its place. It’s really bad. I thought it was gonna break my closet door. The tech from A Fix Service called and let me know that he was on his way. He was nice and showed up on time. He tried to fix the washer but it didn't work. He said that it wasn't balanced. I told him that sometimes, my dryer doesn't work. The first load dries but when I put another load in it, it won't dry. So, he said it might be the thermometer. He doesn't see that it is but they're gonna try if that will fix it. He showed me the piece that he was talking about and explained everything.

A friend of mine recommended American Home Shield to me, and I told her that I was glad she had. I'm covered if something happens. I was told that the contractor would be out on a certain day. On the day that they came out, I got a text message with a picture of the contractor, letting me know that that was the guy I would get. He explained the whole thing. All outlets work fine now.

The pipe had burst under the house. My husband went there to change a filter and he saw it was dripping. I called American Home Shield. The Brick Street tech who came out was nice. Everything is good now. We still have one claim out there that hasn't been filled yet. It is a claim for the AC unit outside. Billy’s AC hasn't contacted us or anything to let us know if the part can come in or not. It had been going on for three months. Other than that, I tell people about American Home Shield. It's a good company.

The ice maker was not producing ice and the tech from NPM Heating came and attempted to do what he needed to do. The young man was professional but he wasn’t clean. He had to take the icemaker out the door and didn't wash his hands. He didn't have on gloves and when he put it back in, it had black marks all over. It was gross. The ice maker is not working. The part was ordered but it came in broken. So, it was reordered. The young man came and delivered the part and I called about four days later because it still wasn't producing any ice. He said that because of the type of refrigerator that it is, he had to order a door. Then, I received a call from someone from American Home Shield saying that the door would take 8 weeks for delivery. The highest number was up to 25 weeks to get the part in.

American Home Shield is worth the price.

Stay away from AHS. They would con you. I know people that got services completed by them, but it has been a months drawn-out processes. If you can go months without your working air conditioning or refrigerator, maybe you would get something from them. Otherwise, they would just try to take your money and not provide you the service you're paying for. Dun-Rite Appliance came out. The tech looked at the fridge. He determined what was broken. He said, "I'm gonna order parts. And they should arrive by Monday” which was four days after the initial visit. I said, "Okay." Monday happened. The parts never came. I called Dun-Rite Appliance five times throughout the course of that week. Never heard back from them. I also called the insurance company, but I got nowhere with them. No one could give me an answer.

I always tell people that American Home Shield is a good company. I've used them a couple of times and they have always done everything right, so I've never had any problems. The recent tech came out, did what he needed to do, and fixed it. It was all good. That guy was awesome.

The contractor had to replace the broken garage door spring, but American Home Shield would not cover it because someone had already tried to fix it. Also, the air conditioning unit stopped working and AHS said that they would not fix it because it was something electrical. I wish things would be repaired and not declined. But the warranty system is worth having. The website is very user-friendly.

Our furnace was making a loud, weird noise and I made the claim through the app. American Home Shield took a little bit of time to get to us. It was over a week. The contractor had to diagnose and order parts and a week later, they came back and fixed the furnace. The prices keep going up with AHS so I don't love it, but it's still cheaper than when your septic goes out.

I had an issue with American Home Shield regarding a service provider they sent to my home. He was very racist and asked me for more money after I paid my initial to AHS. After that was done, he told me he couldn't do the work. He was fixing my kitchen faucet and it wasn't fixable. He did not have a faucet in his truck to fit my sink so he would have to come back. I had a MOEN faucet and he said it probably would be best to get my own faucet. He would come back and put it in but it'll be a service fee of $97. I already paid $100 for my service call and I pay every month a hundred dollars to American Home Shield. When he first told me I was gonna have to pay money when he came back, I told two of those customer service reps about it. They told me to call them if he asks me for money. And I did.

My garden faucet outside was leaking and the contractor came out and attempted to fix it. When they took off the anti-siphon valve, they stripped the threads on the faucet unbeknownst to them. When I went to hook the hose back up, it wouldn't go back on. So, I called up the company and they sent someone right out. They rethreaded it and everything is fine now. But I had a bad experience with my air conditioning. I went online and requested the service. AHS replied quickly, within 24 hours. Then, they sent a tech out. He inadvertently shorted more stuff out. It was my blower fan for my air conditioning. The tech said he could get a blower motor and be back probably the next day. I never heard from him, so I called them and they said the blower is unavailable in the state. It may take two weeks to get it.

With AHS, you get a free service for your heat in the winter and your air conditioner in the summer. I did that recently and the guy wo came out was great. He said everything looks good. But American Home Shield's deductibles have got higher, which is ridiculous. And sometimes, they take forever to do a claim. I've had American Home Shield for years and sometimes, you fight to cover things even though they're covered. So we've had good times and bad times with them.

I am extremely happy with American Home Shield. But I have a little problem with my fan and them finding someone who can fix it. I turned in the claim about two weeks ago and one person came out, but they could not do anything about it. Now, American Home Shield has gone to somebody else that's local, Soroth Electronics, which is what I want anyway. They are coming out Monday to look at the fan.

Rooter King was the worst service I ever experienced at my house. They lied. They said a lot of things, so I didn't like them coming out here. They came and got paid extra to come out here on an emergency visit. I had a plumbing problem. With that being said, the guy came out. He didn't know where the water was coming from. It was coming from under the ground. Then he said that he didn't know where it was and he would have to call another crew, which he did. He sent out a crew for restoration. I'm thinking, “How can the restoration man find it? They're restoration. And he is a plumber.” So, it was ugly.

I wasn't satisfied with American Home Shield until I finally got my issue resolved the other day, but it took three weeks to get approval for replacing my water heater. And because it took that long, I went another route and paid for it myself. I tried to convince them that it was covered under my contract, and it fell on deaf ears. Almost three weeks later, they finally said that they reversed their decision. They did reimburse me for part of the expense, only about half of the expense that I made on my own, and gave me a cash in lieu, but it was very disturbing that it took three weeks for a water heater.

We went online to submit the claim to American Home Shield and it was easy and straightforward. Where necessary, you pay the fee and the next step is to arrange for the service window. We haven't had any particularly negative experiences with waiting for the contractor to come in to do the work. Dealing with them has been excellent. We got our furnace repaired in our most recent claim. We had a problem with the fumes escaping from the furnace and when he came, he did the adjustments. He replaced the nozzle and after his departure, everything went well.

American Home Shield is good. But it's expensive, and years go by that you don't need them at all. They've reduced the number of appliances that they cover since I started with them. Also, the communication could be improved.

Prior to taking the house, somebody called American Home Shield for the dishwasher and the contractor came out and looked at it. Some decision was made on it that I wasn't aware of. But when we came in and saw the dishwasher, we knew it had to go. We've been trying to reach out to American Home Shield, asking for somebody to come and rectify the whole issue. We were told somebody has to decide if it's obsolete. We have eyes. We can see that's obsolete. But they have to decide if it's obsolete and nobody has come to do that.

The plug burned out. I called it in to AHS and it wasn't difficult to make a claim. They did a great job. Then, the tech had to go into the walls and replace whatever it was on there. Since then, everything has been fine. I've been with HS for years and most of my friends are also in the program.

Brick Street Plumbing came out to fix the hall bathroom. The tech let me know that he was on his way and he showed up and he was very professional. He changed the pump in the toilet, which was continuously running. He explained every single thing that was wrong and how he was gonna fix it. He supposedly made the issue stop but the funny thing is there's a leak at the bottom of the toilet now.

I wish they'd stop raising their prices, but otherwise, the service has been fine. As far as getting service, the customer service has been fine. It's been relatively quick. The last guy that came out looked at the system and after about 20 seconds, he pointed out the issue. Then he got the part from his truck, replaced it, and it's worked fine ever since. He was at my house for about 20 minutes.

I like the speed of American Home Shield's service and the fact that they're addressing whatever the issue is. Recently, there was a stoppage somewhere on the garbage disposal, so I made a claim online. The process was all right. But they had to send three different people here to find one that could do what needed to be done. I was without all of my service and my thing for over three weeks. All Drains 70 was the last one that came and their techs were very professional. They did what they needed to do.

My recent claim turned out well. The company that came out was wonderful. They came out a few times just to double-check for me. I truly, truly like the company that American Home Shield sent. I wish I could afford more coverage, but I can't. But the price is okay for what I have.

I had an issue with my garbage disposal leaking water all underneath my cabinet. I called American Home Shield and they had a plumber out within a couple of days. I just kept a large bowl under there, and the tech completely replaced the garbage disposal, which was probably more than 10 years old. I paid my fee for that. He diagnosed it first. He ran a couple of tests to see if it even was the disposal or a leak from somewhere else. Then he showed me the garbage disposal box that it came in. I got a picture of the box so that I could look it up online. I wanted to know exactly what kind of garbage disposal I had. So, I asked him if I could get a picture of the box that it came in. He let me take a picture of the box. Now, there's no more leaking.

I had a home warranty before that I wasn't happy with and I researched American Home Shield's service. I liked the reviews and I got them in September. I had a service that was done a second time because the technician the first time didn't do it correctly and I had the same problem. But because I was 10 days outside of the 30-day warranty, there was no recourse. I had to open a new claim altogether, even though I hadn't been using my heat at all. I didn't know that it wasn't fixed. So, I was unhappy and very dissatisfied with my most recent experience. It was the same issue, related to my heat and I didn’t have to use it until recently so AHS could have offered some type of grace period or at least a reduction in the cost of that payment. They gave me zero options. It was a five-minute phone call. I was happy that they were available to talk to me at 3:00 in the morning, which was when I noticed the issue. But the answer was just a flat-out no.

American Home Shield is a great company. They did a great job. I had been with them before and I was in another state. I was in Memphis, Tennessee and it was good there. The fan in the master bedroom made a noise. The other one in the guest bedroom made noises too like it rubbed up against the metal part of the fan. The tech told me that AHS wouldn't allow them to change out the fans unless they quit. The tech came in and played with the fans for a few minutes and told me, "That's all I can do," and packed up and left.

The techs worked on my central heating and air and it was summer so we never turned the heater on. We finally did on the 30th day after the service. It was in the middle of the night so I didn't call. I called on the 31st day and they couldn't come out and I had to pay the $100 fee again. I was upset about it. I had to wait a couple of weeks to save up the $100. American Home Shield sent somebody out and the guy found out that everything the first guy did was wrong. He undid it and the heater worked perfectly. AHS reimbursed the $100 so I’m satisfied with them. It's a little pricey but I'm 65. I can't do the work I used to do and it makes me feel good that AHS is $100 away from any problem that I have. They've done a lot of work for us. I've only had one contractor that I was dissatisfied with. Other than that, they've all been very polite, professional and did excellent work. Overall, it's been a great experience with American Home Shield. I appreciate them.

The contractor fixed the heating element on the water heater as well as the issue on my toilet. It wouldn’t stop running. The repair people had to come back a total of three times and it was no longer than an hour each time.

I'm disappointed in American Home Shield. Because I thought that they would pay half or something for me. I've been with them for 15 years. In a company like this, the longer we would be in, the more they should be able to put up for our appliance. I pay 70 something dollars a month to them. I saw somebody that came in August, and they got a new stove, washer and dryer, but they haven't put anything in. That isn't right. When people get stuff, I'm happy for them. However, I thought that when our appliances went bad and they couldn't fix it, they would get me a new appliance. I've been wrong all these years. They need to take care of their old customers first because we're the ones who allow them to get this far by being in the company.

I called many times with the American Home Shield's technician. He came seven times. The first thing he said was, “We fixed the washer and dryer already.” I said, “Okay. It's good.” After three weeks, it stopped again. The gentleman came and fixed it. He said, “We're done.” It did not work again. It was the same issue. He came again. He said, “We need to make an order for four parts.” He made the order. I asked, “When is the order coming?” He said it would take two weeks. I said, “Come on, man. I'm not gonna wait two weeks.” He came after a month.

Burleson Services came out recently for a fall check-up. I wasn't sure if I was gonna have to pay for it or not. I chatted with an individual from American Home Shield and he was very helpful. He said I got one free a year. He asked, “Would you like me to schedule that for you?” I said, “Sure.” The tech from Burleson was awesome. He checked my thermostat first, and then he came and checked the unit in the garage. I stood out there with him. He explained stuff to me. He asked me how old the unit was, and I said, “I don't know. I've only lived here for less than a year.” He said a major piece looks almost brand new. He said, "If it goes bad, it's pretty pricey." But he checked and he said, “Everything looks good.” I had already ordered filters. He changed that for me.

For my most recent claim with AHS, the tech who came out was very knowledgeable. We reinstalled a thermostat and he gave me some tips along the way on how to best use the thermostat, and worked on the furnace and the air conditioner. He was really good. He got everything fixed in two hours. He had to go pick up a part that had been ordered ahead of time. He got here and realized he had to go pick that up. It went pretty fast. AHS is been a good service to have. They've been very helpful.

In my most recent claim with American Home Shield, I could not understand the guy because of language barrier. But other than that, it's great.

I usually get our furnace inspected annually just to make sure it's ready for the winter. And when I purchased the service with American Home Shield, they told me that was one of their services that they do. So, instead of using one of the usual companies that I use, I said, “Okay. Well, then I'll use theirs.” I used theirs, scheduled it, and the guy came out and did nothing. I told him that our furnace was like 24 years old. He opened the furnace. My husband had bought new furnace filters. He put a new furnace filter in. He had me cut the furnace on because it wasn't on. Now, my husband's like, “It ain't cold enough to be cutting on no heat." So, I went upstairs and cut the thermostat on so it would fire up. I went downstairs.

Aurora Appliance Repair came out for my recent claim with AHS. They were great. They were very professional, got to work right away and reported right on time. Got the job done, showed me the work that was completed, and had me test it to make sure I was satisfied, which I am. They did a good job and I was really happy with the technician.

For my recent claim with AHS, they needed to replace the faucet on the kitchen sink. It didn't shut off properly and was leaking. When I submitted the claim online, they emailed the details about the contractor and that they would contact me. The techs were professional and friendly. They explained clearly the problem and what they were going to do about it and then they did it. I've been with AHS for 17 years now. There are three why reasons I keep AHS. One is when I wasn't home, my wife could call one company when something went wrong with the house. She didn't have to shop around for contractors. Second, they always sent licensed tradesmen who were competent. And three, they were always quick and responsive. AHS, so far, has kept me quite satisfied. I'll stay with them until and unless there is a big problem.

There have been a couple of times that we haven't favored American Home Shield. But they are the only ones that serve Hawaii right now. We've been satisfied. The garage door would not open with the remote. The tech reprogrammed it. Also, he adjusted the tracks on both sides. It works great. He was a very courteous, friendly, and professional young man.