American Home Shield Reviews

We had a clogged drain and I submitted a claim with American Home Shield online. It was a fairly easy process and the tech from Barnett Air Conditioning came out and got here when he was supposed to. One of the things that is very irritating is when they tell you it's gonna be days before they're gonna be out. Somebody getting out within a day or so is important and this time, that was good. The technician was good too. He took care of the problem the first time he was here, which was good, and we haven't had any problem at all since the repair.

Our dishwasher stopped working and so my wife called in a claim for it with American Home Shield. Celtic Appliance came out and the gentleman named Cody showed up on time. He called about 20 minutes before he arrived. He went right to it and took the whole board off. He was in the house fixing the dishwasher while I was out walking the dog. He was very professional, nice, knowledgeable, and productive. He had the dishwasher up and running within an hour. He did fantastic and it has worked great ever since. I would use him again 100%. We recommend American Home Shield 100% too. We're gonna redo them in May and we're gonna keep them as long as we can. I've already told my whole family and friends about them. I've even told people at work how good they are.

I had a leak under the house. I submitted a claim to American Home Shield and I did it online. I had somebody check it, and he said he thought it looked like it was leaking under the house. I needed to call a plumber. So I did, and he came right out and said it was not a leak under the house, that it was in relation to the water heater. He fixed it, the leak stopped, and I was very pleased with the whole experience. Everything was positive.

My most recent claim was for a wine cooler that failed, and AHS sent out a contractor to repair it. He did, but it failed again. He was terrific and a fantastic repairman though. He has done other items of work under the contract for us with refrigeration and he's very good. He's very timely and always lets us know when he's gonna be coming. It was determined that an additional part was needed for the wine cooler. The additional part was no longer obtainable though so we purchased a new wine cooler and AHS reimbursed us.

We have had American Home Shield for over 10 years and have had great success with them. When our 20 years old hot water heater ruptured, AHS sent SDL Plumbing to fix it. They did an estimate and two days later, they came out and rebuilt the water heater because it was not up to the code. They did all of it and had it all done in about three hours. The contractors were very professional, friendly and courteous. They would ask what they needed and then they'd go ahead and finish what they were doing. We have hot water again and it is working fine. We are happy with American Home Shield. In fact, within the last week, I have recommended them to two people.

I have three properties with American Home Shield and I have referred them to my clients. My AHS warranty has been valuable for me. The gal that is the representative locally for us is absolutely awesome. Any time there’s a problem, I can call her and she’ll get the issue taken care of. It’s the person that services the customer or the client that really makes the company.

Our neighbors had a smoker and every time I had the AC unit running, it would start sucking in smoke into the house. I submitted the claim with American Home Shield online and the process was simple and easy. It took about a week for the contractor to get in touch with me. The tech said that he used a certain type of tape and he sealed the AC along wherever he thought the smoke was coming in because it was hard to figure out where it was. It was cold last week and we ran the heater. The neighbors were smoking and burning wood and we didn't get any smoke coming into the house. We haven't had any problems yet and hopefully, the tape fixed it.

I’ve had some bad experiences with some people that American Home Shield has sent. They were from the eastern part of Europe, and they were rude and never solved my problem. One of the Ukrainian guys, or whatever they were, acted like it was my fault that the refrigerator was acting the way it was. I don’t ever want them in my house again. After my experience with that guy, I talked to one of the American Home Shield people and he said that he was really sorry, and then he helped me find a good contractor. He has heard really good things about Nice Guy and he sent them out, and the tech solved the whole problem.

I would definitely recommend American Home Shield. We've had two claims with them and everybody has been professional. The very last one we did was for the furnace in our basement that was making a noise and wouldn't stop running. I called AHS to submit a claim and everything was quick. I didn’t wait very long for a technician or for them to answer. The technician came out, looked at the unit and told us that there was nothing wrong with the furnace. It was just the setting that we weren’t aware of. So, he showed it to us.

When my hot water heater was leaking, I called the Home Shield people and the service was good. They sent a contractor who replaced the water heater. They exceptionally did whatever they had to do to get it in line and all went well. AHS covered the hot water heater but some other work was done and I ended up paying more than I thought I had to. So far, the replacement has been working well.

I called a “reputable” company to check out my heating unit which had started making terrible sounds. The technician came and said my unit was dead. It had been working prior to his arrival but was suddenly inoperable. The repairs he said could total over $10,000. He suggested I get a new one for around the same price. This technician from Morris-Jenkins I believe broke the unit upon arrival and left us in the cold. I panicked because I wasn’t sure how we were going to make it without heat and space heaters are not good enough.

The refrigerator and freezer at my second home were not working. My wife filed it all under the same claim and the contractor came out to diagnose the problem and came again to fix it. Everything went great. It has made my life better. I've had American Home Shield at this house for about a year and a half, and at my other house for four years. So far, I'm very happy and I plan to keep my service with them.

I have had AHS for about 17 years with few complaints. AHS has repaired several items some they didn't, but overall okay. We sold our home on 12-28-18 so I no longer needed AHS. I called on 12-20-18 spoke to customer service and told them the home is being sold and would need to cancel contract effective 12-28-18. I was told to call back on the 28th after closing. I called back and contract was cancelled, or I thought. On 12-31-18 Ahs charged my account for the period until 1-27-19???? I called back and speaking to 2 reps who said there was nothing that could be done and no refund would be made, asked for supervisor and told there was no one working--really? Still trying to get my refund. BEWARE - all of those years as a loyal customer - I will never do business with the company again!!!!

My heat wasn’t heating up and it went out. American Home Shield sent out Doctor Cool and I had a nice interaction with the contractor. Everything has been functioning well since he came out. The experience has been excellent.

Our heater stopped working and it's winter and we’re freezing. I have my mom here who’s a drug victim and I take care of her. One guy came out and took a look at it and my husband was out there with him. This guy's name is Mike and he said that the heater which the guy who lives next door had installed did cut corners. Mike said that the heater isn't even big enough for our house, which I believe because the room that my mom is in, that will heat up until 80 degrees and the rest of the house goes to normal temperature so it’s like all the air is only going to one room when it worked.

I put in a service call for my water heater. I told the guy that AHS sent that the leak was coming from behind the wall. Even though he changed the date a couple of times, he stayed in contact and worked with it. He changed the hot water knob. I said that he was gonna be coming back out because the leak was coming from in between the walls. I had to call him to come back out and he had to change the date twice, but he finally came out, took the water heater out, and fixed it. I asked him to pull it out. I wanna put some more insulation in the wall. He said a different guy would come out to do the Sheetrock. I called AHS while he was here and they contacted me with another guy to do the drywall.

I could never get through when I call American Home Shield for a claim as the hold time can be very messy. I submit claims online and it's a very easy process. I had a busted pipe and the contractor who came out was great and very professional. The repaired pipe is not leaking but now, the water pressure is very low in my bathroom and some other things are going on. So, my husband said he’s gotta call them this morning. With American Home Shield, there are times when we think something is covered and we call and they would say that it is not covered. Then we read our policy and it’s in a small print. That should be thoroughly explained to the customer.

I called American Home Shield as I didn't have heat. I went through the phone prompts and didn't like that, so I got an actual person. They said that they would contact me within 24 hours to schedule. The gentleman that came out was named Brian and he did a wonderful job. He had to come back a second time, but when he came back, he found out what was going on. The control board is apparently bad because it was not allowing the heat to get to the target. Brian said that they would have to order the control board and I'm waiting for them to get back with me. I called them on Wednesday, and they should have the part by today. AHS is very valuable since repairs on ACs would be ridiculously expensive and that can happen in the wintertime. I'd recommend AHS and tell others that they would have to be crazy not to go with them. AHS will get somebody out, and if things are not up to standards, they'll find a way to make it right.

Something was going on with my air conditioning unit. It wasn't getting cold. My daughter called AHS and submitted the claim with a representative. The AC is working now. The tech waited to make sure that it was still getting cool. I wasn't home at the time, but my daughter was here. She forgot to tell the tech about the heating system though. When it comes on, it makes this noise. When we reported the claim, we said the problem was the AC and the heating system, but the tech didn't look at the heating system. I think somebody else needs to come back out and tell me why it makes noise every time the heat comes on. I tried to call American Home Shield back again and I was on hold for so long. I get frustrated when I'm trying to get in touch with them.

I made a claim at American Home Shield that apparently was not valid. When I checked off the box for the light that didn't work, I got a voicemail a couple of days later saying that what had to be done was not covered. But there was no notification that there are certain things that are covered and others that are not. Recently though, there was a leak in the toilet and RDN Plumbing came out and fixed it. The tech replaced a hose between the wall and the toilet, and now it's working.

I had a leak in the pipe and the end of a faucet. I filed a claim online with American Home Shield and navigating through their website was easy. They then sent out Gator Drain. This happened over Christmas, so I was surprised as it happened pretty quickly. They called me the day after Christmas and then they came out the next day. The tech who came was very friendly and he asked if he needed to take his shoes off. He said he would take care of me like he would take care of his grandma. The first time he came, he diagnosed the issue and then he had to order a part. Then he came back and it took him about an hour to replace the faucet. Since then, the faucet has been going perfectly and we can start using our sink again, which is very nice.

We have been with American Home Shield since 2004 and so far, we're pleased that we have it. We had a power outage recently and the outage did something to the heating system. My husband was unable to get our furnace working again, so we put in a call to American Home Shield. However, we had to wait until New Year’s Eve for someone to show up. But the tech did show up, and he showed up before 8:00 in the morning. They gave us the window of 8:00 to 12:00. So, we were very happy. My husband was at the house when the contractor came, and he was very impressed. The furnace is working now, and so we’re nice and toasty, warm and comfortable, and happy. We had a wonderful experience with American Home Shield.

The garbage disposal went bad and filing a claim for it over the phone went well. It was filed on Christmas Eve, which was on Tuesday, and Heyworth Plumbing was there on Friday. The tech was very professional and he took care of the situation within a couple of hours, replacing the garbage disposal with a new one. I’ve had some other claims with American Home Shield also, and everything was always taken care of in a timely manner.

I had an electrical outlet that wasn’t working in the bathroom. Within minutes of putting in a claim with American Home Shield, I got a response that someone will be contacting me in the morning. That worked absolutely fabulous as the contractor H&C Electric was out that morning. The service tech's name was Gary and had fabulous interactions. He had fixed the problem within 15 minutes and made a new GFI outlet. Now, the blow dryer, curling iron, and all that stuff that the ladies use are all set. American Home Shield is a great a solution to my electrical problems if I run into anything else. I would highly recommend them.

My garage door makes a lot of noise when it goes up and down and my remote is not working. I called American Home Shield and I spoke to someone who told me to expect a contractor out between 24 and 48 hours. The contractor met the timeframe and we had an awesome interaction. The garage door is so old and he said that if it goes out then AHS can replace it. But until then, only thing he can do is just a tune-up to make sure everything works when opening and closing. So, the garage door has been enhanced.

When we put a claim in for the air conditioner, the man who came out asked us to pay him some money and we weren’t supposed to do that. He claimed that he put Freon in but he didn’t. He only washed the unit out and rinsed the cords on the outside of the air conditioner. I didn’t like that. Recently, we had a shortage in our electrical outlet and when I called American Home Shield, the people returned the call within 24 hours. The contractor they sent out was very great in all phases, professionalism and the whole nine yards. He was very good in everything, including walking in our house and keeping the house clean. He took care of the situation very promptly.

A warranty was included with our home purchase and I chose American Home Shield which was recommended by my realtor. Recently, I called in to submit my first claim with AHS because it was easier that way. The filter pump had gone out and I needed one for my pool. The contractor, Aeon Blue Pool & Spas, was great. They came out when they said they would. They fixed the problem and even came back later to explain what they did. The claim was completed in two to three days from when I submitted it.

I had broken springs and AHS sent out Slash Garage Door after my wife submitted our claim over the phone. The technician who arrived was great. He replaced all the springs and everything was fine. People should try AHS for their warranty would give them some peace of mind as far as unexpected repairs are concerned.

My upstairs heater was not working. I called and put a work order in with American Home Shield and then magically it started working again, so I cancelled it. Within a day, it went on the fritz again, so I had to call back. I was then put with a company that did not get good reviews, Eagle Air. I was not comfortable after reading the reviews so I called AHS back and asked if I could be placed with the same company that I originally was scheduled with, Air First.

We knew some other people who talked about American Home Shield a year or two ago, and we didn’t think anything of it. Then our son got it for his house, and he called us up to tell us how great it was. He had a couple of repair jobs for his microwave and dishwasher and he was very pleased with AHS. So we called up, got the information, and we signed up with them. And then we had a problem with our dishwasher. Submitting a claim to American Home Shield was great. The only problem that we had was to get through to anybody. You had to be on hold either for them to call you back or just hang on until you could get someone. But once we got a hold of people, they were great.

My heater wouldn't come on and work, although it was new. I submitted the claim for repair with American Home Shield online. Navigating through their website was perfect and faster than calling somebody. I was given a four-hour time frame for the contractor to come out and the tech called me 30 minutes before he came. When the tech arrived, I told him what was wrong and he said he thought he knew what was wrong. He took the panel off and cleaned the coils, and my heater has worked perfectly since the repair. It was great when the temperature was five degrees here. My house was down to 50-something degrees and that was how cold it was until the tech got the heater fixed. Right now, it's cold and you can't operate if you don't have a heater. That repair was important.

I needed to assess where my septic tanks were located on a property I purchased with my wife back in July of 2018. The gentleman who came out were 10 minutes early and they were very accommodating. The guys that were there were consummate professionals and they literally knew how to answer all of my questions. I wanted to better understand how septic tanks work, how often they needed to be serviced and where they were located. You could tell that they were incredibly comfortable with their line of work and that this wasn't just a summer job for them. It seemed like it was a family-owned business and that they really took a lot of pride and integrity in the work and the service that they provided. So, I was very, very happy with them.

Everything was perfect when I submitted a claim with American Home Shield online for my heater that wasn’t working. The second timeframe was 3-7 but the contractor worked with me. A & R Complete Services Corp came out on the given timeframe and the contractor was fine. He explained everything. The heater is functioning well now and it’s a lot warmer in the house. Having the American Home Shield warranty on my property is very valuable and I need some more of it. I also recommend it.

The compressor froze up, and it was due to the compressor pump that failed. I submitted a claim with American Home Shield and the interaction I had with their rep was great. I'm very pleased with AHS and the contractors that they get too. The contractor, Integrity, was perfect. They couldn't have gotten out there any faster. They said they were gonna be there between 8:00 and 10:00 and they were there at quarter after 8:00. It was like within an hour when I called Home Shield, so they were really helpful. They had to replace the pump. They worked it out last year, so they knew where it was. And for the washer, Sears took a day to get out here but they were good and showed up on time. They remedied the problem. It just had to be reset. I would recommend AHS. They're an on-call home insurance thing, that whenever I needed them, they responded to me possibly and very quickly. They do what they're supposed to do.

I like to talk to people so when I had a claim for the heating in my rental, I called American Home Shield. I called on a Friday and the contractor Ice Man Cooling and Heating came out on a Monday then they got it finished on Tuesday. I had good interactions with the contractor and now the heat is working. Everything in that experience was great. I refer American Home Shield to people all the time.

My water heater was making a rumbling noise and I put in a request online with American Home Shield. I could do it online if I was not in a hurry and it was easier for me when I was sitting down. Then, within an hour, I had a reply message that I have been assigned a plumbing company and they would be contacting me within 48 hours. They contacted me within 10 hours to schedule an appointment.

When I submitted a claim for a washing machine, the rep listened to my complaint and she said that she would schedule somebody and that she would follow it up with a text message, and she did. She also told me that Integrity would be calling within 24 hours to schedule an appointment, and they called immediately. The serviceman who arrived was clean-cut and he did a great job. The service was excellent. Since the repair, the washing machine has been working perfectly. I was able to move along with everything and we had clean clothes for the holidays.

Our garbage disposal wasn't working and the commodes throughout the house were getting clogged up for no reason at all. We called American Home Shield and we were gonna make two records, but since it was plumbing, it was made under one. The contractor came to fix everything and they were very good and very prompt. They called the day before and they told me that they were gonna come at 10:00. They called again and asked if they could move it up to 8:00. Since I had nothing to do in the morning, 8:00 was fine. They were here for a while, they were very courteous and they did the jobs well. Everything that they did since they came, came out okay.

We have had American Home Shield service for 4 years. They have been prompt and efficient servicing and making minor repairs to washer, dryer, refrigerator, toilets etc., and servicing the central A/C unit annually. Last summer, the central A/C unit went out completely. The technician determined that the unit was not fixable and would need to be replaced. The home office said the replacement of the unit wasnt covered because the tech had noted a filter was missing in the refrigerant line. I reminded them that they had serviced the unit for three years without noting or recommending a filter be installed.

We requested service for a busted water pipe in our kitchen in an inside wall Representative over the phone gathered all necessary information and proceeded to collect a $125 service fee which I thought was strange because in my past experience with other home warranty companies that was not collected until the contractor showed up. Plumber was scheduled 2 days later which was a Friday at 1 pm. Plumber calls us asking if he can come at 8 am instead. Unfortunately we could not change time due to work schedule. Plumber shows up and states that it is a noncovered service.

After promptly sending a contractor with 167 Yelp reviews yielding a 1 star rating, the weeks long slog toward a miserable resolution began; countless calls, unanswered requests, broken promises, confused reps, lost records, lost dialogues, etc. ended in a settlement that would have cost me hundreds after the contractor inflated costs well beyond AHS' allotment or any competitor's bid. Canceled my policy instead.

I only got American Home Shield because it was provided by our realtor when we purchased the house. I called them about a hole in the roof. They do not cover that; okay. Three weeks later I called about a bad smell like rotten eggs coming from the drains. (They do not have people to answer your service request). It is an automated system so you cannot ask questions. It very limited on choices of why you are calling. Long story short they referred Plumbing Inc and they called me in two days. I explained the issue and they said it would take 3 days to come look at the drains. When he came he did nothing because he does not remedy odors coming from the drains and left. I was charged a $85 service fee from AHS. I called to complain to both AHS and Plumbers Incorporated but got nothing but excuses. American Home Shield should not be your choice for a Home Warranty.

I called AHS on Wednesday to file a claim. The company who was supposed to do the job said they don't do that. I filed a new claim, same company was assigned. I called AHS, was on hold for 1.2 hours, and when I complained about the wait the customer service lady first was aggressive, saying that they had other customers (I am calling about a problem they created and pay $1100 a year) and then she just hung up on me when I tried to get a word in the conversation. So they dispatch the wrong company for a broken pipe. When the company cancels, and tells me that "AHS will reassign the job", I check on the website and there is no pending claim. I call and, after waiting an hour and 12 minutes, they hung up on me. And I wasn't rude because I am a CEO and understand how customer service works. I am now on hold again and have been for an hour and five minutes. Stay tuned, more news coming.

Our furnace kept going off and we were confused about what was happening with it. It seemed like the lower level was never warming up enough. We moved in not too long ago so we were not sure how the whole system worked. When we submitted the claim to American Home Shield, the process was quick and easy. Then, we had a super nice and prompt contractor. He also called to ask me if I wanted him to come a little later in the evening or to come at day. Otherwise, he could come in a couple of days. I told him to get it done that day. The guy explained to us that we are zoned and that sometimes, we have to turn the upper off to get more air down below because the heat rises and because our lower level was never turning that warm, because of the unit that we have and how it splits the air. So far, we have been happy with American Home Shield.

I went to American Home Shield’s website to file a claim for my dishwasher that lost power. I like their website process and it makes it easy to file a claim. It was our second time having the same problem with the dishwasher. The contractor came out in about three days and our interaction went well. He diagnosed it and told me what the issue was but he had to order the parts. It took six days between the time he ordered the parts to the time he finished the repair. He was a nice guy and we had good communication. I had a good experience overall. Having American Home Shield is valuable and my wife is happy that the dishwasher is working.

We didn’t have enough hot water in our tank. And apparently, we hadn't turned off the thermostat. We live in Arizona. In the summer, the ground water is very warm, so you turn the thermostat down. Otherwise, the water won't cool off to take a shower or bath. And we had never turned it off for the winter so it made the water cold. I called American Home Shield and they sent AM PM Plumbing in less than 24 hours. The tech was out the next morning. He went through things with us. He checked and saw that the heat was turned way down into the lowest temperature. And he said, “That’s more than likely what your problem is.” So he turned it off, and we waited for a few minutes until it started heating. And sure enough, our water was getting hot.

I’ve got a refrigerator that American Home Shield has been trying to work on now for five months, and still can’t get it fixed. The icemaker freezes up in the water supply, so I can’t get water out of the refrigerator. I’ve gone through one contractor already, and now they’re trying another contractor. That contractor told me that they’re just replacing parts again, and it’s not gonna help.

I'm a real estate agent and I used to always recommend Fidelity because that was what I used to have for over 15 years. It was all about loyalty to me but then, for some reason, they weren’t doing something that I expected. So, I went with American Home Shield and so far, my experience with them has been very good. Recently, my refrigerator's lights went out and I called them to submit my claim. The tech who came out was very nice and he efficiently did what he was called out for. It was a simple thing because he wasn't even here for more than 10 minutes.

On Christmas eve, I filed a claim with American Home Shield online since there was a leak in our upstairs toilet. The process was very easy and it took about 30 seconds. The day after Christmas, I immediately got a call from the plumbing vendor High Priority Plumbing and Services and the people who scheduled it were very nice and prompt. They scheduled a time that worked for me very quickly and that was great. A guy showed up right on time and he was very friendly and professional. It was very quick. We couldn’t have water up in the toilet so it was a very large pain up until we got it fixed.

I submitted a claim dealing with my garbage disposal to American Home Shield online. The process was very easy and I was very satisfied with how quickly they were able to get somebody out there. The contractor was very professional and the garbage disposal has been great since. We appreciate his service.

We’ve only had to call American Home Shield four times and each time was a good experience. Whenever we get through to somebody, it was very timely. The reps were professional and expedient, and the people who came out were knowledgeable and friendly. We recently submitted a claim online for a leak underneath the sink and I liked the website. It was user-friendly. The tech that came in and did the repair was very friendly and very professional. Our sink has not leaked since and we're happy with it.

American Home Shield is doing everything just right. When our oven went out, I called them and it was very nice dealing with them. The reps were polite, professional and efficient. They did everything that could be done and they handled it all in a very timely manner. They got back to me, told me what they were gonna do and what I needed to do. When the contractor came out, he examined the oven, said we needed to order parts and then left. It was a good experience.

I call American Home Shield and explain what the problem is, and they readily send somebody out and take care of my needs. I’ve had some questions in the past and they’ve always readily answered them in a professional way. The gentleman that came to fix my microwave oven was Ken, and he was excellent, nice, neat and orderly. He was there on time and I really appreciated it.

My faucet was leaking and I called American Home Shield. I waited a few minutes but it wasn't too long and the representative was very nice. Around the summer months of last year though, anywhere from June to August, it was terrible. I waited for 30 or more minutes and when I spoke to someone, I did not understand them because of the accent. That was about every time I called. But now I clearly can understand the person speaking. They then sent contractors within the same week who were able to fix the leak.

Our American Home Shield warranty has been very valuable. We like being able to go to one location and have somebody recommend someone, who in the two times we’ve used it had gotten our issue done for us. Sometimes when navigating with independent contractors, one doesn’t know who they're getting or if they’re gonna be any good. And so far, the ones that have come from American Home Shield have been great.

My wife has a lot of long hair and it periodically clogged up into the drain in the shower. It happens once every six months, and I submit a claim to American Home Shield for it. The plumber that came recently was nice. He did the job really quickly. He told me I could try using 100% lye, instead of calling and spending $75 on the home warranty. I got some lye crystals, so when it happens again, I'll try it and hopefully I won't have to call AHS.

The TV kept going out and the kitchen lights kept going on and off. I specifically asked AHS for American Team because they've done work for me before and they were good. I usually call on the phone to submit claims and if it's an electrical problem, I ask for TJ because he knows his stuff. A lot of people that AHS sends out are not real electricians. So, I finally got him and I've been using him since 2012. I've had other electricians come here before and nobody compares to him. He goes right to the problem and fixes it. Others were here for hours but couldn't figure out what was wrong. I asked for a second opinion and TJ came out. So, I just ask for him now.

Having the warranty is 100% valuable because I couldn't wash dishes. Every time I turned the faucet on, there was no water coming out. It also made it difficult to cook and prepare meals and have my morning coffee. I went online to file a claim with American Home Shield and I liked everything about that process but the $100. They said a contractor would come out within 48 hours and they did meet it. The contractor also called first so I knew who he was and when he came to the door, I was able to identify him. He came in, looked at the sink where the issue was and did his job. I have more water now than I ever had in this house in three years. So far, American Home Shield has been good and I recommend them.

Our furnace wasn't working so we filed a claim online. The site was user-friendly, the request was sent in a couple of clicks. The contractor who came out was really good. They diagnosed the issue right away, but there was a lack of communication between their office and ourselves. We had to call to follow up a couple of times to find out when they were coming and what was going on with the actual situation. They said they were waiting for parts and then it was the scheduling and then they’re waiting for parts again. They should have either emailed or texted, they had all our contact info. It was right before Christmas and it was getting cold.

I had used American Home Shield on my previous home, so I had suggested to my husband to check into them when it was time for warranty renewal on our current home. We changed to them from Old Republic in the summer. We had two claims that my husband called in. One was for the pool and the other one was for electricity. The pool claim went fabulous. The contractor representing Breakthrough Pools was a really nice guy, really prompt, followed through, and did everything he said. We were very pleased with them.

I was smelling gas in the house and I submitted a claim to American Home Shield. I tried to do it online but I wasn't sure how to select gas. Apparently, it falls under plumbing and I didn't know that so I ended up calling and they rep that answered the phone was very helpful. The tech answered any questions I had, was super quick, polite and definitely knew what he was doing. The process was super simple. There was a connector that was loose and he just tightened it up.

The section of our vent pipe going to the roof to the backdraft fell and broke in two. We submitted a claim with American Home Shield and Mel's Preventive Maintenance came out. I let them up in the attic, they looked at the vent, and then they called AHS. AHS said they wouldn’t pay for it, so it cost me $200 to get that vent put back in. Since we paid $200, we thought that the claim was cancelled but my wife checked and said that AHS charged us $75. Other than that, Mel's Preventive was good.

I wish American Home Shield had called me over the last couple of years because I was ready to cancel. Their customer service is crappy. I am always on hold for a minimum of one hour, waiting for service. I am absolutely livid with the way I've been treated for the last five years. Also, I had so much out of pocket cost because of them sending out substandard people to make my repairs that I actually had to hire private people to do my repairs. It was $1,300 and the other one was about $300 with a discount. I was not happy.

The house we bought is an old home that was built 25 years ago, so we've gotten into that stage where the new things that were put in tended to have problems. We've had the house on the warranty in the three years that we've had it and the warranty has been pretty good. Recently, I filed a claim online with American Home Shield when there was a simple blockage in a couple of sinks that needed to be routed out. Navigating their website was straightforward and there wasn't any particular difficulty with it. I’m an IT consultant, so I didn't even mind.

American Home Shield has been good. The only trouble is when I call them, I’m on hold for 40 minutes or longer. They didn’t apologize for the wait time. I am considering going back to Old Republic because of that issue. And when I had a broken toilet I got a second opinion because the first opinion was incorrect. The gentleman that came out to fix the water heater went out of his way to install it the same day so that was good service. But he was also the one that looked at the toilet. When I told him it was broken, he said it was cosmetic, and it wasn’t. AHS wasn’t very clear on the fact that I should call for a second opinion until I insisted that it was broken, and, in fact, it was leaking. So then they kinda caved in and asked if I would like a second opinion. I told them absolutely and to send somebody out. Another plumbing company came out and told American Home Shield that it was in fact broken so they gave him clearance to go ahead and fix it.

The garbage disposal was leaking when I turned it on. I called American Home Shield and it took them a day to send Robco out to my home. The plumber looked at the garbage disposal and he tightened up the pipe up, so it’s not leaking anymore. The service was excellent and I really liked the guy. He was very friendly and professional, and he did what he was supposed to do. He also told me how to clean the garbage disposal. Its performance since the repair has been excellent. My experience with American Home Shield has been very wonderful and I've been very satisfied.

I would recommend American Home Shield. It is valuable to have because of its convenience. One phone call took care of everything. I also had a very good interaction with the claims representative. Three days after submitting the claim, All Systems Heating and Air came out and described what was wrong. They also communicated by phone when they were gonna be there and called to make sure I was there.

We had a leaky toilet. I filed the claim online and the process was very easy. I felt good on how quickly they were able to get somebody out. I told the contractor what the problem was. He went right into the restroom and figured it out. He replaced the wax ring what he said the problem was and I haven't had any leaks since. American Home Shield has very good service. We love it.

We filed an online claim when the furnace stopped working on a cold day, and the American Home Shield website was very user-friendly. The contractors that came out from Eagle Air were very professional. They were also efficient, timely and thorough.

I called in because my oven was broken. The guy came out, took a look and determined it needed replaced, he said that they would call me. They never did. After a couple of weeks I call them, they sent me to another phone number. I was on hold for 30 minutes then hung up. Called again the next day waited on hold for another 35 minutes and then they hung up on me. I am currently on hold again. It has been 50 minutes now and still nothing. I am beginning to think they are a scam and just want your monthly payment.

They were NOT helpful at all. They would not pay or reimburse us for our HVAC SYSTEM when it broke in the middle of WINTER. Even after they received all the paperwork they required from us and the Heating and air company that fixed our unit!!! I DO NOT RECOMMEND this company at all!!! They will gladly take your money and then demand so much from you and STILL deny your claim!!! DO NOT WASTE YOUR MONEY!!!

I called for service and they have sent me the most incompetent servicemen on the planet. Now, they say they can only do the work on their schedule and will not accommodate any of my schedule! When it comes to complaint, they put you on hold for hours!!! The most terrible service I have ever paid for!!! I am asking for a full refund, as this is when I need their service and it is the most difficult task to get service! Rude customer service and agents. Why are they still in business???

Live in Florida. HVAC went out. A/C wouldn't turn off (ran constantly) and heat would not go on (including e-heat). Called, and waited 48 hours for call back to schedule a technician. Firm called, came, looked at unit and bailed. Gotta give them credit for that - rather have them bail versus work on something they don't know. Waited another couple of days for a reschedule with another firm. They arrived promptly, and quickly analyzed the problem - a bad board (which theoretically was under warranty from appliance manufacturer).

If there were 0 stars it would still be too much! I found out the hard way that they are high on their service calls. I told them that after the last service was done, I wanted to cancel my contract. Apparently it was NOT done... Trying to call customer service is a joke! No matter what number I called (and there were 4), I was put on "eternal hold." I wanted to see how long it would take for them to answer, one number I was on hold for 35 minutes! Another one for only 28 minutes... Good thing I have a speaker on my phone, I was able to get some housework done while I was waiting! I gave up after the last number was called and I got the SAME "elevator music!" Very annoying music to say the least! I wish I had never signed up with this company that is supposed to be "The BEST!" "Buyer Beware!"

This company's review process is fraudulent and they make decisions not based on the real issue but to avoid paying for repairs. Our washer was making a noise and we called for inspection. The technician's recommendations to us was that the problem was due to normal wear and tear. AHS tells us it is due to overload based on the technician's recommendation. They indicated that they don't have anything in writing and they only collect verbal recommendations from technicians. How can I as a consumer trust that AHS does not change the diagnosis to their benefit so they don't have to pay. Do not sign up with this company. When you call, it takes 45 min to an hour before anyone answers the call. Their service is terrible. I do not recommend this company to anyone.

I had a clog in my plumbing line and as a result all bathrooms were backed up. I called numerous times and clarified I needed this done ASAP as I have a small child in home and nowhere else to go. Days passed and hours spent on the phone with customer service agents that have no customer service skills. There is an absurd disconnect with the overseas representatives and it should be addressed.

I called American Home Shield when my furnace quit working and the lady was easy and nice as could be. The contractor also came out the same day and was able to fix it because it was a part they had on the truck. I called the following week and gave them my deductible. Everything was pleasant and easy-peasy and that was why I kept them as my home insurance company. They were good to work with. They've always been top-notch so far, for me.

I submitted a claim with American Home Shield for a dishwasher that wasn’t receiving electricity. Then the contractor called me to make an appointment within 48 hours. They could have come out within a day or two, but I had family in town, so I pushed the service appointment back and I was able to schedule it for a week later.

The toilet was stuck up, so I submitted a claim to American Home Shield over the phone. It took a little while for them to send out a tech but it was over the Christmas holiday. I did it on a Sunday, and they said they would have somebody that'd go on the 28th. And then the company called because they had some type of emergency so they need to reschedule it. Nevertheless, the interaction with the contractor was amazing. He was very professional, courteous, enthusiastic, and he called me to let me know that he was about 10 to 15 minutes out and when to expect him.

Overall, we’ve been fairly happy with our experience with American Home Shield, although a number of things that we wanted covered were exclusions such as ice makers. Normally, we use the computer to submit claims with them online since it’s oftentimes on a weekend or at night that we’re doing it. Recently, the contractor, After Hours Plumbing and Pump Service, came out for a service call. They were excellent and everything has been functioning fine since they’ve been out. We had to have them come out a couple of weeks after the first time for the same garbage disposal unit that they had put in, but it was for an issue that was unrelated to what they did earlier.

I called American Home Shield's toll-free number and explained what was going on with my water heater that quit, and they said somebody would reach out to me in 24 hours. In about 18 hours, Bubba’s Plumbing called and told me that they'll be out in a day or two. The contractor came out and figured out exactly what was wrong with the water heater. He had the part and he changed it right out. He was good. He fixed the water heater in one trip and it's working like normal now.

If I have something broken in my home, I call American Home Shield. They will assign some company and then I will call that company and make an appointment. They'll come to do the service then finish the job. The contractors they send are good, professional, and caring. Recently, I did two things. One was the heating duct and another was with Northwest Sundance which was a pump in the crawlspace that was not working properly. It caused water in there so that was the problem. After I repaired the crawlspace, they came in again to check the work and they found the pump needed to change a new one, so they got it done for me. I’m very happy with Northwest Sundance Service because they reached out to me a couple of times and also did a very great job. I’m also satisfied with what AHS has been doing. I tried to recommend them to my relative but AHS doesn’t serve in my relative's place.

I filed a claim with AHS for a toilet leak and their reps handled it timely and efficiently. The contractor was a nice guy. He showed up on time, fixed the leak in about an hour and it was a done deal. I would recommend AHS. They are timely with their repairs and professional.

We had a noticeable sudden drop in water pressure throughout the house. Our shower was barely even kicking up to start. We had a previous issue earlier in the year and American Home Shield had offered us a voucher for one free visit claim deal, so I called in in order to do it to make sure that they were able to utilize that voucher. The reps were wonderful. Tazewell Plumbing called me within 24 hours, and then they came out very quickly. There were multiple lines that clogged up over time so the tech went in and just cleared some of those out. And then there was something in relation to the actual shower head that we had looked at and worked on, and something regarding the plumbing and the tech got that to work. He fixed the issue on the spot. Also, there was a bypass valve related to our water softener that wasn’t fully engaged that he tweaked.

About a week and a half ago, there was an issue with the garbage disposal. I filed a claim online with American Home Shield and it was easy. It was easier and faster online than over the phone. The contractors that they sent came in and they were okay.

The water heater was bad and American Home Shield replaced the water heater. But that same night, my tenant started to smell gas. So she called and had the gas company come out. They shut it down, ran the air test and got a negative reading. They took the meter and said they had to get it redone. We called American Home Shield back and told them. Then they sent the plumber back out there. He checked the line and found several leaks. He called American Home Shield and gave them the estimate but they wanted a second opinion. It was late at night on the 28th.

American Home Shield was good. We just moved in and started to turn stuff on, and got a couple of leaks in the laundry room, one at the main shutoff in the garage, and then, Joe was in the crawl space, and he saw a leak down there too. We were first-time homebuyers and we were really worried, and it made it hard to do our laundry. Submitting the claim online was easy.

My realtor suggested American Home Shield and I've been with them for two and a half months now. When I had some issues with my furnace, I called them to file a claim and they took care of everything. The weather was cold, and I had to run my stove and the space heater because I couldn’t get any heat in my home. Their contractor, A Johnson Heating & Cooling, came out and our interactions with them were very personable. Their technician explained to me everything that he was gonna do, and what he had done.

There was a problem with one of my HVAC units. The upstairs was not cooling correctly. Submitting the claim online with American Home Shield was easy. It took two days before United Air Temp came out for the repair. I had a good interaction with them and they fixed the problem, but they charged me $135 for some other electrical piece that they said I needed. So I bought it but they said it wasn’t covered by American Home Shield, so I had to take the contractor's word for it.

When the belt on my Samsung dryer locked up, I called American Home Shield and they had someone text me right away. It was over the holidays so they got to me as fast as they could. They contacted me just prior to the holidays to set up an appointment. The tech they sent out was excellent. He came in, his feet were clean and he asked what was going on and I told him that the dryer started smoking and it just locked up. I told him that I assumed it was the belt, to which he said I'm right. It took him about 10 minutes to take the thing apart, and it was indeed the belt. He went to the pickup, came back and put the belt on and was very gracious and professional. Then he gave his phone number and his card.

I've used American Home Shield several times and I would recommend them. I have not had a problem with any of the work that their contractors have done, although they did have to come back and do something else. But that was a planned move so I don't have a problem with them. When we thought there was a leak from a pipe in our utility room, we called American Home Shield and the reps on the phone were excellent. About four days later, the contractor was able to come out. Before then, the leak continued but it was not a major one and we were able to take care of that until the plumber got here. Plus when I had called American Home Shield, I was able to get the name and the telephone number of the agency that was supposed to come out. So if it had been a bigger issue, I could have called in and asked that they come quickly. It was done professionally and quickly.

Every time I would use the water or try and get ice, water would leak down the refrigerator wall. American Home Shield sent Whirlpool to fix the ice maker and the guy who came was very good. He did a really good job and explained a lot of things to me. He was able to take care of everything. American Home Shield has been very good.

The heater on my second floor wasn't heating. I called American Home Shield and submitted a claim. It was a very easy process. However, I had a bad experience with the first company that came out - Family Heating and Cooling. They did the work but they waited for a part. They never informed me what the part was, when it was gone, or when they were coming back. Nevertheless, American Home Shield was very responsive and resolved it very quickly. They found me a second contractor and the experience went well.

When I did some research, American Home Shield was online and they made their warranty sound better than that of the other competitors. I've been with them for two months now and I'm happy with their service so far. Recently, I had an electrical issue and I called AHS, made a payment, and requested for an electrician to come out and look at the issue. I didn't have electricity for two days, so that was bad. I asked if the repair could be expedited, but they said no, and that was the only downside. Other than that, the electrician that came out was cordial and professional. He did what he was asked to do and I had a good experience.

My oil furnace wasn’t working and we didn’t have any running heat. Every time it goes out, we have no heat this winter. When I submit my claims to American Home Shield, I’ve been doing it online now. I found that doing it online was more efficient. Completion of the claim takes a couple of days when I submit it online. I filed claims over the phone in the beginning, but it takes longer. Their customer service rep seemed really confused and it takes them a long time to get things done. When I do it online, I just click a couple of buttons, then I get texts and emails right away saying things are getting done. AMD Mechanical Contractors came out and our interactions were really professional. They showed up on time when they said they were going to. They came to my house and they’ve been out three times. They’ve always been professional and clean. They did the work, explained what they were doing and they seemed to be thorough.

My American Home Shield warranty is super valuable and I wouldn't go a day without it. Once, my doorbell wasn't working. I electronically filed a claim with them and their website was user-friendly, straight to the point, and easy to navigate. The claim happened during the holidays so there was lapse but by December 27th, the repair company, SouthWinds Electric, LLC, called me right back. The contractor came and we talked about the issue and we went through the steps. He was efficient, explained everything to me and fixed the issue. Now, the doorbell is ringing. American Home Shield is definitely worth the money.

I was replacing the existing thermostat which was an old one, with a Nest. After I filed the claim with AHS, the fellow from Royal AC came in and he was amazing and professional. They checked my AC units and found that my main AC was almost about to die. Come Houston weather, it’s gonna fail so, we ended up replacing it and it has been working nicely.

We had two claims. The most recent one was for the oven and it was the longest. It has taken two months to get it repaired. They tried to repair the oven first. They sent the motherboard out and it came back from being repaired with them, so it took some time. It still did not work, so we have a new oven being delivered today. The other claim happened to be a central unit and the motor went bad. We worked out a schedule, they came out, replaced the motor and it’s working fine. There were no problems speaking to the reps from AHS. It’s usually a long wait, but otherwise, beyond that, it usually goes rather quickly. The techs who come have been excellent as well.

The lights in the refrigerator wouldn't come on. I filed a claim for it with American Home Shield online and the experience was really good. In a day, the company, Jay's Appliance, got hold of me and the tech named Steve came out. He was amazing, nice, clean and very professional.

I submitted a claim with American Home Shield for my air conditioner. I submitted the claim online the first time and their site was very user-friendly. The tech came and my air conditioner worked. Two days later, it got real cold and when I tried to keep the heater on, it didn’t come on. The breaker box switch needed to be reset so I submitted a claim over the phone the second time and the process was very easy. The experience was excellent overall. Since the repair, everything has been fine.

Recently, the refrigerator was working but it was making a loud noise, so we asked for repair through American Home Shield's online portal and that option for claim submission was fine. We were given a two-hour window on when to expect the contractor, National Platinum Services, to come out. The tech called when he was 15 minutes away. He was very professional and knew what to look for. He fixed the ref while he was here and it has been working fine since the repair. We've had a warranty for years and we've had more than one claim with AHS. Having a warranty is very valuable.

I recently filed a claim to American Home Shield for a leaky faucet on the outside of the house. I did it on my mobile device and it was relatively easy to do. But an error occurred after I submitted all the information. At the same time, I got a text message that Pipe Doctor was assigned to me and will be scheduling a call with me soon. It was a conflicting message of the system as it said there was a failure but it seemed to work and that someone called us eventually.

I called American Home Shield and H&P replaced the heating portion of our central air and also the blower fan motor. It was done in a timely manner. The contractor announced when they would work, they got the work performed, and then they let us know everything was fixed. It has been operating a lot quieter and it doesn’t take as long to heat as it did before. AHS is a great company. My cousin has their insurance also. It’s a necessity to have in case of emergency. That way, you’re only paying the deductible and hopefully, it will be taken care of in a timely manner.

Updated on 01/04/2019: This company responds IMMEDIATELY to a negative review. But it is apparently only to get the mark above to SEEM as if they working toward a resolution. I got a private message nearly immediately. Even though I DID reply to that, here we are... Still nowhere. I will not let them continue doing this to anyone else. I am not an angry customer. I am a reasonable but fed up one. I 100% intend to spread the word.

I called about a water heater. The repair folks came to assess the situation. They were fine. But then I received a confusing email that basically said that the water heater situation was fixed. The job is not complete. I think better communication is needed. Hiring more people to answer the phone and field questions is what is needed.

July my air wasnt working. Turns out it was the blower in the furnace. After 8 days with no air it was working again. December I decide to turn on heater and not working. Called again. Another $75. Turns out the air company in July forgot to replace a part that let the furnace know it was lit. I called and requested a refund and was told they would research it... Here it's January and no call back and no refund. I will never recommend this company ever. Such poor customer service!

I am writing this while waiting on the line for representative. My home washer is broken and it’s been more than 3 weeks, contractor came in, diagnosed it, then nothing... absolutely nothing. I had to call again and again to check the status and what’s the next step. And every time I call there is wait of 1+ hour. I don’t know how they are Number 1 service provider, in my experience this is the pathetic service and experience I have ever got. And while waiting they just disconnected me. :(

My gas water heater broke down and has to be replaced. The swap has to be performed by Greenway, but this company only provides low quality gas water heaters. It seems that American Home Shield uses such companies with bad products so you can stay their customer forever. Product brake, you pay more to fix them. Back to my story, in addition, I had to pay out of pocket, $370 for modifications. I asked Greenway if they would consider better quality heaters, but was told that American Home Shield is to decide the brand of the heater. I called the American Home Shield and was told that it is up to Greenway.

I have been paying for this warranty close to 1 yr on a monthly basis. The beginning of December my heat completely goes out as it is 40 degrees. I have a 7yr old son and work from home mom. We started to smell a funny burning smell through the house. I contact AHS for an electrician. I pay 100.00. They came out and disconnected the HVAC and the smell stopped. They were nice enough to transfer the 100.00 to the HVAC. 3 days later they came. The guy stayed for 10 min then left. Never heard from him again. It is now close to Xmas. I call AHS.

Twice on the two calls I have had to make, my hold time has been this long. Isn't there a law against this? This is ridiculous. Picking this policy was a mistake. I have heard similar complaints from so many of their customers... but apparently they don't care.

I requested service to fix my vacuum, four weeks later and six one hour long calls, I requested to have my own repairman fix it since theirs would not deliver. They agreed and said they would repay me the bill, of course they did not pay me back but on top of it they are charging ME $100 deductible for a service they never provided. Even though they said they would refund it, they didn't and now they are saying that they won't... THIEVES!!!

At the suggestion of my real estate agent, we signed up for a home warranty through AHS. On the first call, they sent someone who was unable to fix my refrigerator because he didn't know what brand it was (I put that info in the comments) - he is the reason they get 2 stars - he came back and fixed it as a favor, but wasn't technically authorized to do the work. The second call: our mini split AC wasn't working - they scheduled with a contractor who completely blew off the appointment, wasting an entire day of my husband's time.

When my dryer broke down, I submitted a claim to American Home Shield over the phone and the process was very smooth. The contractor was very polite and timely. They came out to fix it, but they needed to order a part. When they ordered the part, that particular part had been upgraded, so it didn’t fit the dryer. It’s like the part might have three prongs, and then the dryer only had two. They had to end up with replacing the dryer. It was a very courteous service. AHS settled the claim fast and delivered my dryer. Its performance has been excellent since they got it repaired. I’m glad I have American Home Shield. It has been a blessing to me. When things break down, I give them a call and they respond. The problem was solved.

I usually never purchase a extended warranty or service plan except for my home, vehicles, and primary computer. I have been an AHS customer as a homeowner for several years. Each time, I have called and needed assistance with service renewal or to create a service request for repairs, my calls has been answered promptly, professionally, and with follow-up calls. I've referred other homeowners to AHS. Some has used them and others have chosen other companies. I expect to continue to using AHS in the near future.

I was concerned with having stuff break down so I got American Home Shield warranty and I've had it for about a year and a half now. I’m used to doing things online so I usually file my claims online and it works well. I had a claim for my heater that quit blowing warm air and started blowing cold air. I went for a week without heat because of the holidays. A contractor came out yesterday and my heater was low on Freon. They had to add Freon to it and evidently, American Home Shield only covers $10 a unit of it. It was $40 so I had to pay $120. Other than that, Sears also came for my dryer.

I submit claims with American Home Shield over the phone because I prefer talking to a human being. It was also very easy. We did 2 claims back to back and both were wonderful. The first claim was concerning heating and the people were excellent. The second one was concerning plumbing and the people were absolutely fabulous too! The independent contractors that American Home Shield has been using have been outstanding. They were very professional, helpful, and would clearly explain what was going on or what was causing the issue so that we would avoid it in the future. Everything has been working wonderfully since the repairs.

There was a problem with the heat pump and I submitted a claim to American Home Shield. I did it online and it was cool. The experience was seamless and easy. I filed the claim on a Sunday and first thing on Monday morning, the contractor called. They were efficient and on time. They got a tracker and they followed their route to get to your house. They were good, professional, experienced and took care of the problem. They knew what they were doing and it was an overall good experience. I told my brother-in-law to get AHS and own it through his house.

I had a leak in my loft from a pipe. AHS's online site was really user-friendly and it was easy to submit my claim. The tech was very helpful and figured out the problem. He was tough to get ahold at first though. He wasn't answering his business phone, so I called AHS and told them that it had been three days. They said they were gonna try to find somebody else in my area, but he was the only one. He eventually called me back and got the pipe fixed.

There was a sewer blockage in a rental property and I submitted a claim for it with American Home Shield online. The contractor who came out was professional, courteous and on time. He fixed the problem in one visit. The plumbing is fine now and I just repaired the house that the sewer blockage damaged.

My hot water heater was not producing hot water. I got online and didn’t have any difficulty with American Home Shield's website. It was okay to use. The contractor from Lanthorn Construction & Plumbing came between the hours that they appointed. The first time they came, they just lit the pilot light and they stayed up there. The water got warm within 30 minutes. For the second time, however, they had to replace parts. AHS tried to send out a different contractor the second time, but I wanted the same company to come as before because I thought for work congruency’s sake. Still, the water has stayed hot ever since. I usually recommend AHS to other homeowners. Especially people who may be military like myself, and people who are on the go need to have quality care of their homes.

The heater wasn't working so I submitted a report online to AHS and then someone called me. The contractor couldn't come out the same day, but that was fine because it wasn't too cold that I had to blow out my electric fireplace to get heat. When they came the young guy wasn't familiar with the newer system, and he said something about condensation and clearing the pipes. But he did say that it was working fine.

My brother has American Home Shield policy for the three houses that he’s owned or rented out, and he recommended it to me. When my dishwasher was leaking all over my floor, I called American Home Shield to submit a claim and Sears came out after a couple of days. The technician was pleasant. He ordered the part, and I couldn't use my dishwasher while we were waiting for the part so I had to stand there and wash dishes by hand. But it didn't take him long to get the part. He came back and replaced the pump on the dishwasher. He did a very good job and the dishwasher works now.

My heating element in my dryer went out, so I submitted a claim online. Their site is pretty simple, and the contractor who came out was great. He called me ahead of time. There was a little bit of water standing on the driveway because of all the rain we’ve had, but it was passable. So I called him up to come on up and come to the back door because that was where the laundry room is. And he came in, we chatted as he went through, and did his work. He took a picture of it to make sure he got all the wiring. He had the parts. He was there for 30 minutes and he was gone. He was amazing. If I ever have a problem, I want him back out. American Home Shield is much better than the previous company I had, so I'm very happy.

The water heater wasn’t heating. It was just warm water and not too much of it, so I went online for AHS and some was in contact with me within a day. The contractors changed a valve to a different one and resolved it. Everything’s good.

Our heater wasn’t working in a 20-degree weather. I submitted a claim with American Home Shield and they made the process difficult. I called in and told them what was going on, and they told me somebody will be in contact with me within 24 hours. Not having heat in a 20-degree weather should have told them they should put somebody out here immediately. But it was two and a half days before a tech came out and fixed it. So, it was a long time to do with a 20-degree weather. But the tech was great. He had to do some troubleshooting. It was cold and he didn’t complain. He fixed the issue and everything turned out wonderfully.

The ice maker in the refrigerator was not working. American Home Shield replaced the ice maker, but it still was not working. So they had to send High Priority Plumbing to check if there was a plumbing problem. The guy that came out was professional, he knew what he was doing and quickly fixed the problem. The ice maker is now working well and I’m pretty happy with AHS.

Putting in a claim online with American Home Shield for a broken fan blade in our ceiling fan in the bathroom was really easy. They sent me an email saying they'd have someone call me, and then he called. A great guy named Mike from Priest Construction was sent out and he didn't have the part so he went to Home Depot but they didn't have it too. He went to somewhere else, and finally found it, and came back the next day, and put it in. He was amazing. It was just a fan so it was no big deal, but it's nice to have it working again. We've had American Home Shield for 8 years now and we've been very happy.

I’m a realtor and I sell home warranties as well. American Home Shield is one of the more expensive ones and I don't like that about them. They have one of the higher service fees, too. But otherwise, on a personal level, we have always been pleased with them. We have been with American Home Shield since we bought this house in 1998, so we’ve spent a lot of money keeping this warranty. We’ve also used it a number of times.

I submitted a claim online with American Home Shield for my stove and their site was easy to use. It was right before the holiday though and they had no backup emergency for somebody to come last minute so I was not able to cook at home and had to eat out a lot. It took over a week for someone to get out. The people who came were very well-mannered though. They fixed the problem in two minutes and the stove has been perfectly fine since then like nothing ever happened.

Having a warranty on your property is very valuable. It puts you at ease really because being a homeowner, and I’m relatively a new homeowner, it's a very worrisome thing to think something big will break and you won’t be able to pay for it. So having a warranty gives you a little extra security. One time, my AC was not coming on at all and I don’t live without AC. So I put in a claim online and it was fairly easy. The website was very user-friendly and it shot me out a vendor within 20 minutes. I called Express Heating & Air Conditioning Services and they were able to get me somebody out the next day, which is pretty unheard of. Plus he was on time and professional.

AHS' online site was very user-friendly. I didn't have any trouble navigating it. The contractor that came out was fine too. He came in and took care of the leak under my kitchen sink. He was nice, courteous, and didn't leave a mess. Everything has been fine since then.

The water heater was heating intermittently so I called American Home Shield. The problem I had with the service was that someone was supposed to call me by the end of the day. It was Saturday and over the New Year's weekend but no one called. It was 36 to 48 hours before someone called me. Perhaps they were running different hours. But it would’ve been helpful had they not told me that someone would be calling me because then I wouldn’t be waiting and I might have chosen another avenue. But once the contractor came out, everything was fine. Immediate Response Plumbing & Rooter Service called and said when they were coming, and they were there in that period of time. They were definitely professional and they took care of the problem right away. They changed out the thermostat and said if that doesn’t solve the issue, we would need to call back. But so far, it has been fine.

We had another company initially when we bought the house and then we switched over to American Home Shield. We've been with them for a while now and I really have been very satisfied with them. I appreciate them. When I had a water leak under my sink, I called in to submit the claim and the experience was great. I got a call from Swat immediately and the contractor that came out was great as well. American Home Shield has sent plumbers out before and I really like to keep these guys. They were efficient and very professional, and they fixed the problem.

I’m very dissatisfied right now. I have had American Home Shield for years and I was referring them to a lot of people. But my stuff started getting messed up for the last month or so, and I’m not gonna refer them anymore. The first contractor American Home Shield sent was Aaron and they were supposed to come out but there was a lot of different cancellations on their part. I was sitting here and I was not getting a call back. Then I would call or they would be calling to come after the time that they were scheduled.

My water source heat pump was no longer heating nor cooling so I went online and submitted a claim to American Home Shield. Their response was timely but American Home Shield identified a vendor who was unresponsive and when I eventually communicated with the vendor directly, they did not realize that their company had a contract with American Home Shield. They were unhappy about the pricing and I told them that it was between them and AHS. The first vendor was not expecting to get the assignment from AHS and was up to speed on what was to be expected of their terms. That frustrated me.

My American Home Shield warranty puts me at peace because I just bought the house. So it's good to know that if something goes wrong, I'm not gonna pay more than the deductible for the most part. I filed a claim on their website for my garage door that wouldn't open. Working through their website was simple. It took them three days to get a contractor out, but it was over the holidays, so it was a little different. The contractor was great. He was very friendly and professional, and he asked me what was wrong with the garage door, and then he took a closer look at it and was able to describe the problem to me and what needed to be fixed on it. The springs were broken, something else on the side had snapped, and then I also had a new keypad thing set up. Everything’s been working since he left. It made the operations in my home easier. I could use my garage again.

I usually submit my claims to American Home Shield online and they get out there within 24 hours. It's a very, very easy process. I haven't had any bad interactions with contractors since I've moved over to American Home Shield. The last contractor that showed up to check on the furnace was the best one that I've ever had. The only thing that I noticed with American Home Shield is that there are some things that are not covered in their contract, but I had with my previous home warranty company. An example of this is I had a spring break on a garage door. When I was in with my previous home warranty company, that was covered under warranty, but in America Home Shield's contract, it's not covered.

We had a bad experience with not only American Home Shield but with the contractor that they sent out, and American Home Shield continued to pass us around from person to person and gave us incorrect information and wrong telephone numbers repeatedly. We were without our furnace for six weeks and without heat in December, so that was significant. But we finally got to speak with someone and she took care of it. We ended up having to have another contractor come out, and then it was fixed within four days. We've had a few call-outs since then and everything has been great. I went online recently and submitted a claim to American Home Shield when we had a burner not working on our stove. They sent NorCal Repair Services and the tech who came out fixed the burner. He was very prompt, professional, explained what was wrong with it and, if it happened again, how to fix it in an easy way.

Everything’s good. I’m pleased with the service. It’s a pretty economical service for what they have to offer and everything that’s covered. Being a real estate broker, I also pitch AHS during my presentations when selling homes and lifting homes.

I called American Home Shield when my heat was cutting off. AHS sent Bob Jones Heating & Energy and their guy put a fan in. When we tried to light it, it was lit. It didn’t light right away, though. It took five times. The guy then came and looked at it again. He told me I have to keep cutting it on a certain way but I couldn’t go with that because there was no heat coming. Every 20 minutes, the guy kept trying to cut it on but it kept cutting off so I had no heat. The guy who came explained what he was doing. Now, I have heat.

There was a leak so I filed a claim online and the contractor that AHS sent out replaced the garbage disposal. My interaction with the contractor was good. Later on, there was a little leak and the contractor came back, checked it out and fixed it. He replaced the drain in the sink. Everything was great. Having a home warranty has been very valuable to me. I don’t have to fix the problem myself.

I filed an online claim with American Home Shield for my pool pumps and it was a very easy process. The guy who owns and runs Parrothead Pools came and he was a really nice man. He was very knowledgeable and he explained everything along the way. The first motor he had was defective, and I saw the startled look on his face. Obviously, it wasn’t his fault. He had to put in a different three-quarter horsepower motor and did a good job. The unit has been up and running and I'm very pleased. American Home Shield was recommended to me by the guy that I bought the house from and I'd recommend them as well.

So far, I've only submitted two claims with American Home Shield. I submitted the first claim on the computer and the most recent one, which was for a dishwasher repair, was filed over the phone. The automated claim over the phone was quick and a lot easier than the computer one. On the computer, there was a long wait time until I heard from the contractor that was assigned to the job. These automated phone system, when requesting a repair, is streamlined. I know that trying to speak with a customer service representative isn't always the easiest with wait times. But other than that, it has been a good experience so far.

When I had a claim with AHS for my dishwasher, I submitted it online and it was very easy. The contractor that first came out said they needed to order parts, so they ordered parts. Then somebody came in and put them in. But when they did it blew a wiring harness so they needed to order another one, and then they couldn’t find one. After 30 days they authorized purchasing a new dishwasher. After describing my dishwasher I picked one that I liked and they would pay a certain amount and I would have to pay the balance or I could get cash. I chose the one that they recommended. It was almost identical, just a newer model of the one I had.

We used American Home Shield for the first time and we were happy with the experience. We submitted a claim for the garbage disposal and the process was very easy. They were able to send someone out in about two days and the guy was very professional, efficient and quick. The garbage disposal would turn on, but it wouldn’t do anything else. The guy did something at the bottom to get it to move again.

I called American Home Shield and asked for a repairman for the garage door. Every time I press the buttons, the garage door wouldn’t go up. And if I went up, then I couldn’t get it back down, that I had to push it back down and then it wouldn’t go back up again. So, it was locked and it wouldn’t move at all. The claims rep that I talked to was professional and said that the contractor would call in 24 hours. The contractor called before that and made the appointment. They even came out on New Year’s Day to fix it, which I was really surprised that they would work on that day.

Our heat was coming on when it wanted to come on and so I went online and submitted a claim with American Home Shield and they responded right away. Their website was very easy and user-friendly. A guy from Austin Heating and Air then came out and he was very professional, organized, and quick. He came in and asked me what the problem was as he wanted to evaluate it. Once he was done, he came down and totally explained to us what he found and what the situation was. The unit is now functioning perfectly. I 100% appreciate my American Home Shield warranty. It's very valuable. If someone asks me anything about home warranty, I could recommend AHS.

The sink and the toilet were both leaking all over the floor and the next day, someone reached out and scheduled an appointment with me. The contractor that American Home Shield sent was great and efficient. They explained what the problem was and what needed to be done to fix it. They were in and out fairly quickly. The technician put in some kind of a ring on the toilet and changed the plunger thing. Then, he put in a new faucet steel on the sink. Since then, it has been great. I have no issues and I recommend them a lot.

American Home Shield was great and we were grateful to have the insurance plan built in when we bought the house. If you have the option of having this as part of your agreement when you buy a home and if the homeowner will pay for it, which our homeowner did, it’s a great benefit. It gives you a year to every season and you can call them to fix anything that doesn’t work right. Recently, our furnace was cycling on and off. It would heat the house when needed but it was coming on randomly to blow cold air. AHS sent out the Valley people who said that it needed a new part. They ordered it and it took a week. Then, they came back and put it in. We also had a problem with the hot water heater and the contractor that AHS sent out did a good job. They replaced the part and now, we have hot water all the time.

My heating unit wasn't working and Island Breeze had to come out. I called it in and American Home Shield's customer service was polite and helpful. The service techs were professional and got the job done. They went straight to what was wrong with the machine and fixed it. They also explained to me that a wire was disconnected.

I filed a claim regarding a heater over the phone and it was relatively easy. The first contractor AHS sent was super nice, but he could not thoroughly explore the problem. I had to call AHS and get a different contractor. They were amazing and excellent. They would be my air conditioning people. They gave me a lot of information, taught me how to use it and what things I should look for. They even took the extra time to look over everything and then made sure I wouldn't have any other problem.

The heat pump wasn't working in one of our units. It was just blowing the heat strips. I preferred to submit my claim over the internet but for some reason my ID and password weren't working and I couldn't seem to get it reset. The website wasn't working properly and it wouldn't send me a new link to reset it, so I used the telephone and called American Home Shield. The wait was a little longer than it should have been. The technician got here right when he said he would, and he was professional and seemed to know exactly what he was doing. He went straight to work and got it done. He told me a little bit about what he was doing, and then left.

We bought the house. Everything seemed to be fine, so we closed. It was September and we live in California, so the weather was somewhat good. But the minute I turned the heater on, I realized that it was blowing out cold air instead of hot air. So I called American Home Shield and told them what was going on. They charged me the $75 upfront and the tech they sent out got here three days later. He was an hour late. He got here at 7 o'clock pm on a Friday and he was here for a half hour. He took out the motor of the heating unit and he said that he had to order the parts, and that he would be back when it came in to finish the job. But I never heard anything ever again.

My American Home Shield experience has been great. I like the automated system that they have in place and how they follow up with text messages, keeping you updated on whether the technician is coming and when are they are coming. And the website is very friendly. But when I had to call and talk to them to clarify things, there was a long wait time. They should pick up the phone a little quicker. Anything else is great though. The technicians that come over do their best. I also like that AHS takes my money upfront for the visitation. They charge $100. With other companies, the technician comes and wants the $100, but then he may not follow up, which is a big headache. And that’s not the case with AHS.

We originally placed a service request on 12/7 for our broken hot water heater. The part came in, but when the technician called on 12/27 to schedule a time to put the part in, they realized the wrong water heater had been ordered by AHS. They informed AHS of the incorrect equipment on 12/27. We have spent all day today (1/2) trying to find out when we are going to get the hot water heater in, we were told it had just been ordered today. Well, that is what we were told when we reached out to AHS on Twitter. When we finally got through to a phone representative (after being hung up on 3 times when we were put on eternal hold). We were told a part had not been ordered, they didn't know when it would be and had no idea when we would get our hot water heater replaced. It is January, cold, and we have a family that has no hot water. American Home Shield has no concern with providing the service that we have been paying for almost 4 years now.

Dont waste your money!!!! Needed a/c fixed on my first call in July...96 degrees outside... Said it would be a week before anyone could come out... Couldn't wait. Fixed it myself for 35$. Just recently called for a simple hot water heater replacement and they cover nothing saying it needs to be upgraded to code. I read all codes it needs no upgrade. They use a scammer plumbing company to say that so they didnt have to pay out. They say K and S Plumbing is only company I can use in the whole state of Al. What a freakin' joke.

I put in a claim for my A/c back in August when it was 105 degrees out. It's been 6 month with no a/c or heat. The repairmen still have not fixed the problem. I've been calling American Home Shield to get the problem fixed nonstop since the problem started. I don't think they have any attention of fixing the problem. Terrible experience. Will not recommend to anyone. Stay away!

The first guy that AHS sent out for the dishwasher was very nice and he did the best he could. They had to order a part for it, which took about a week. The second guy that came was really nice as well, but he did something wrong because the dishwasher still doesn't work. There's no water that comes out of the dishwasher at all, and we can't use it. We've been having problems with the dishwasher for about two and a half weeks now. AHS should make sure people do their job right. They charge us $75 for every time somebody comes out, so I would expect the job to be done right.

I've had American Home Shield for some time now, but I canceled on the 31st of December because I'm tired of the horrible service. It is always hard to get through any time I've called to use them. I'm not a person who wants to go on the internet and call. I like to do it the old way and get someone, however, I'm always on hold for 45 minutes or longer. It always has been like that, but I just dealt with it. The straw that broke the camel back for me was I called in and I asked the young lady that my doorbell was not working. When I'm inside my home, I don’t hear it ringing. I can't answer it and pick up. The rep said that they could send someone out, but I told her to hold on and that I needed to make sure that it was covered. She said that it was covered. She asked if I wanted to pay that time or 48 hours, and I said that I would pay that time.

Our microwave went out and American Home Shield replaced a part. But there was more to it. The sensor cool part that was kept went out again. A new company came out, checked it out and said, "No, it seems to be fine." They got it working and when they came out the second time, they found the problem. They've ordered the parts and they should be in this week. They're gonna come and replace those. That went on for about three weeks. So, we didn't have a microwave. It was inconvenient but it was not a major issue. The technicians were great. They were very friendly, very professional and really took their time to find the problem. I used AHS or another warranty when I was in California. And so far, the service here in Texas has been 100% better. AHS has been great. They followed up and I was very pleased. I was really hesitant about getting a warranty, but I'm really glad we did. It all worked out and I'd recommend AHS very much.

I have had American Home Shield for about six months and submitting claims with them has been normally good. My realtor let me know they were very good. They say yes to everything and they react. My recent experience with them was really good, however, the second time that I requested them, they failed completely. When I filed a claim on the day that I requested service, two or three days prior to Thanksgiving, they didn’t even call back. They couldn't arrange with any company to help me with my dryer, so I had to spend money on it. It was terrible because I have a tenant and people claimed they needed it.

When my microwave wasn’t working anymore, I called it in. The rep was very nice but it took a long time, almost an hour, for them to come to the phone. I actually put the phone on hold, took a shower, left it on speaker, and got off the shower, and they still hadn’t come. The wait time on American Home Shield was ridiculous. But once they actually came to the phone, it was fast.

My heating upstairs never worked from the time I moved into the home. I submitted a claim to American Home Shield. I did everything automated but then I had issues with the program. I would have rather talked to someone so I can explain to them what was going on and then they could better direct me. I ended up calling the people who came out and explained the issue to them. They were friendly and knowledgeable. They went into the attic and the techs said I had a whole bunch of new parts. The system was fixed before we moved in, but it was disconnected so it never worked. They were done in 20 minutes and now the system is working fine.

We've been satisfied with American Home Shield. Once, we had to have somebody come fix our furnace. I filed an online claim for that and the process took me a couple of minutes. I do it like that because I don't have to get a hold of anybody and I could just go enter my information. Also, I can do it whenever I want that way. A guy then came out that same afternoon and he was very informative and nice. He got the unit fixed and it has been working ever since, which is great.

We couldn’t use the freezer side of the refrigerator and submitting the claim for it with AHS was extremely hard. Any time you call in, the whole time is anywhere from 30 minutes to over an hour. But once you get through, everything else is fine. The contractors are great. They were on time and when they got to the bottom of the problem, they really tried to solve it. They had to come three times for the refrigerator and then they had to replace it.

I had a leak in the water line that supplies the water to the icemaker and the icemaker also was getting water in the gear mechanism. I also had an ice build-up in one of the drawers of my freezer that I couldn't seem to get to go away. I filed an online claim to American Home Shield and the process had been easy. It didn't ask for a ton of information and that was the only thing that I didn't especially like. You just pick and the system doesn't really go in and ask what's going on. I had a wiring issue with the thermostat six months ago and they sent out a plumber when it was actually an electrician that should've come out. So, that was delayed that way. If I'd be given a spot to explain what was happening, I would've gotten the right person the first time around.

I contacted American Home Shield when my garage door wouldn't open. They identified the company that would come out and repair the garage door opener. When the contractor got here, he spent about 10 minutes updating the control panel of the garage door opener. After he completed that, he left, but the garage door still wasn't opening properly because one of the wires had come out. I called him back, and he came back immediately and fixed it. Everything has been working perfect since then. The contractor was very personable. He was fantastic. Having the home warranty is extremely valuable because I wanna be able to contact one source to identify and fix some of the problems that I have across my entire house. I'll certainly recommend American Home Shield. It's been an investment that's worth the money.

My house was built in 1962. So, rather than a breaker box, I have fuses and I’m not really familiar with them. I had someone put a ceiling fan in for me, and because the house was so old, the wiring was slightly different. And when he did it, it blew a fuse. I called a claim in with American Home Shield and I spoke with a really nice representative. The contractor from Patco Electrical was great. He came out and checked my fuse box to make sure everything was okay. One of them was blown. I didn’t have any fuses on hand. He had a fuse and he replaced the old one, left me an extra fuse, and made sure the wiring on the fan was fixed correctly.

We moved into our new home and our heater was malfunctioning. I called American Home Shield and they set me up with a heating and air in our area, but I had to cancel because it started to work. I called and told the rep that the heater was kinda working so I do not know if we needed to cancel. She told me that they would leave me on the books for a little while and that she would call back to check with me and if the heater was not working at that time, they would get somebody out right away.

My home has hard water, and it was explained to me that the valves inside the washing machine had gone. So basically, it was just pumping water into my basement. I filed a claim online to American Home Shield and it was easy. Lancaster Appliance Repair, the contractor, contacted me right away. The only complaint I have is that it took a while for them to get to the house. The issue happened on a Monday, I submitted on a Tuesday, and they couldn’t come and look at it until Friday. And then, the parts took a couple weeks. So we were without a washing machine for a couple weeks. Still, the contractor was awesome.

One of the hot water copper tubing in the basement was dripping. I called American Home Shield's number to file a claim and whenever I do that, my interactions with their reps have always been wonderful. For this claim, they sent out Grade A Plumbing Inc. and they were wonderful as well. They're a big company and I always ask for them specifically. They were professional and when they came in the house, the first thing that they did was put the covers on their shoes for my carpet. And they asked me what the problem was and took care of it.

The dishwasher was not closing, and the button fell down, I submitted an online claim with Sears and they sent someone to check the dishwasher. The guy came in, ordered some parts that were needed to replace and he came back out after a week when the parts were delivered to my home. He took care of it and so far, we've had no issues with the dishwasher.

I went to American Home Shield’s website to file a claim for dishwasher repair. I have been there before and I knew what to do so I did not have any trouble navigating through the website. Then, I had a contractor out in a day. He knew what he was doing. He said he found an electrical problem and he fixed it. The dishwasher is now washing and doing everything it is supposed to do.

I like my experience with American Home Shield. Once I submitted a claim with them for my heating element that wasn't clicking on. I did that over the phone as I had a problem with my billing and I prefer to do it the old way. There was a very long wait before I could get rep but that's normally the way it is.

Our microwave was broken and Hotshot Appliance called me after I filed a claim with American Home Shield. The contractor came out and fixed our microwave. It took a while ‘cause they had to order a part but then they were able to fix it. We didn’t have to interact with them a ton but they got it done quickly. They were pleasant and professional. Also, American Home Shield is a good company and I’ve already directed a lot of people to their service.

We were having a leak underneath our sink in the kitchen and I called AHS. It’s usually a very simple process. The contractors were very professional. They were a little slow getting out at first but it was over the holidays so I know they may have just been busy. I have three homes with AHS and with the service on my mother’s home in Florida I seem to have a lot of problems with the billing. But when I called to change the billing on all three homes in Georgia, I seem to have no problem.

Our doorbell was not working and we needed to get the locks rekeyed. We have a home warranty through American Home Shield and we reached out to them. We submitted the claim online and they sent an email at one point. They had a link and I just clicked that, and it was very easy. The contractor they sent was great. They were quick to respond, prompt and courteous. They called me quickly and it was easy to schedule times with them. The only thing in the whole process thus far was that there was an additional fee for the rekeying for locks that we do not have keys for and we didn’t receive those keys when we bought the house. So that was kind of frustrating that it wasn’t really communicated very clearly that there was a lockpick fee also.

I have been very happy with American Home Shield. Submitting a claim over the phone is very easy. When my refrigerator went out, I filed it through the automated system. I called on a Saturday and a contractor called me the next day. He made the appointment and was here the morning of Christmas Eve to fix the problem. He was a wonderful person. And since the repair, the refrigerator has been working great.

When the furnace wasn't heating, I submitted a claim to American Home Shield over the phone and their contractor called me right away. They came out on the exact same day that the request was put in, which was fabulous. My interaction with the contractor was also really good and they explained why and what they did. Everything is working all right now. The repair was done right away and it made a huge difference because I was expecting a house full of family for the New Year.

My hot water quit working. I submitted a claim online to American Home Shield and they came back and told me that I'd be notified within 24 hours, which I was. They set up the time and the serviceman came out and replaced the heating element. He was very professional and did a great job. I also used AHS to fix my air conditioner before but I waited a considerable amount of time on that one. Nonetheless, they did me good overall.

The toilet was leaking and we submitted a claim with American Home Shield. The contractor, Kiley's Plumbing, LLC, reached out to us within 24 hours. The tech that came out was great. He not only fixed the leak, but he also repaired my toilet so it didn't wobble and he fixed a few other tiny pieces in it that were causing problems. The performance of the toilet has been great since the repair.

My dryer was not performing properly. It was not drying the clothes. This was the first claim I did with American Home Shield and I’m satisfied. A young man came out, and he was very courteous and knowledgeable. We had just moved into the house and he found out that there was some lint stuck behind the pipe. And when he took out, everything did well. He probably wasn’t here 30 minutes. Since the repair, the dryer is working fantastically.

When I submit a claim to American Home Shield, I like to call in. I don't like to do it online. The first time I talked to somebody about a toilet leak, I made an appointment, but then, I remember that I was leaving out on vacation. So I called back and talked to a second person. Although there was a little language barrier, we got through and they fixed me up. They made sure they let whoever's gonna come out know that I wasn't gonna be back until the afternoon of the 26th.

We just signed up in August. We have the appliance coverage. Our washing machine broke down in December and because it was so old, they were not able to find the part to fix it. They gave us a brand new comparable washer to replace it. They gave us the option to upgrade if we paid the extra cost. Super awesome.

My repair has been taken care of and AHS has worked hard to take care of it.